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Datacard SD460 User Manual PDF

1. 43 Problem Printing is blurred The printed card has small unprinted areas Part of the printed image is discolored 44 Probable Cause The cards have a matte not glossy finish The rollers are dirty The printhead is dirty Unprinted cards have scratches Cards have embedded particles an uneven surface or the card edge has burrs The rollers are dirty or the card packaging contains debris Cards have fingerprints or other dirt on them A signature panel is located on the other side of the card The rollers are dirty or the card packaging contains debris Solution Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Clean the printhead Refer to Clean the Printhead on page 28 Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrator s Guide Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Handle cards carefully Refer to Card Quality Guidelines in your printer s Installation and Administrator s Guide Design the card to avoid printing photos over signature
2. 3 Locate the computer name and click Change settings 4 On the Properties window click Change next to the rename this computer field 5 Enter the new computer name on the Computer Name Domain Changes dialog box and click OK Note If your computer is part of a corporate domain you may not be allowed to change the computer name Contact your network administrator for more information Card Appearance Card appearance problems can be caused by many different factors Click the link below that best describes the card appearance issue on the printed card Something did not print on page 42 Printing includes unexpected data on page 43 The color printing has flaws on page 43 The printing is too light on page 45 The printing is too dark on page 45 The monochrome printing has flaws on page 46 SD260L SD360 SD460 Card Printers User s Guide 41 Something did not pnnt Problem Nothing is printed on the card Printing is not visible Color printing on top of a black background does not print on the card 42 Probable Cause The Disable Printing option in the Card Printer Driver is set to All Front or Back The print ribbon is loaded incorrectly The page size was not set to ISO ID 1 The entire card was printed using the UV F panel The black panel of the ribbon is printing over the color panels Solution Open the Preferences gt Layout gt Advanced tab and change Disable Print
3. L2 Laminator orange cartridge Laminator Access Door L2 Transport Access Door L2 Laminator Access Door Laminator Access Door The manual advance knobs move the card through the laminator to remove it from the system Use the knobs to clear a card jam The L1 laminator cartridge holds overlay material and applies it to the card The L2 laminator cartridge holds overlay material and applies it to the card The L2 laminator is optional The access door provides access to the L1 and L2 laminators to load supplies or to clear a card jam The L2 transport access door replaces the L2 laminator cartridge if the optional L2 laminator is not installed Open the door to access the laminator card transport SD460 Laminating System If your system includes the optional second laminator L2 make sure that the laminator cartridge is always installed even if the cartridge is not loaded with overlay material If the cartridge is not in place cards are not supported as they travel through the system and can fall into the bottom of the laminator Laminator Configuration Label The laminator configuration label is located inside the laminator beneath the L2 cartridge Open the laminator access door and remove the L2 laminator cartridge to see the label If an L2 laminator is not installed open the L2 transport access door to see the label 1 507952 002 TO winama 100 SD260L SD360 SD460 Card Printers Users
4. Remove the laminator cartridge and turn the take up spool clockwise several turns Contact your service provider for assistance Make sure that the overlay is loaded correctly Refer to Load Laminator Overlay Material on page A 8 Advance the overlay past the used area If the problem continues to occur contact your service provider Change the Laminate card setting to apply the overlay Refer to the printer s Driver Guide for information about specifying lamination settings Solution Clean the printer Refer to Run a Printer Cleaning Card on page 30 Store and handle supplies carefully Keep supplies in the original packaging until you are ready to use them 51 Problem There are repeating marks in the topcoat The holographic topcoat shows irregular darker areas There are particles of holographic topcoat beyond the trailing edge of the card The topcoat shows wavy lines along the length of the card The topcoat is spotty especially on the leading edge of the card The topcoat shows Opaque areas along a short edge of the card 52 Probable Cause The heated roller is dirty The temperature for applying the holographic topcoat is too high The temperature for applying the holographic topcoat is too high The temperature for applying the topcoat is too high The overlay material is wound in the wrong direction on the take up spool The temperature for applyi
5. e Clear a check box in the card production application e Change the font from Mag Trackx XPS Card Printer to a printable font such as Arial Verdana or Calibri Refer to Magnetic Stripe Fonts in your printer s Driver Guide Troubleshooting 117 Readernot available The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS To remove the reader request you or your system administrator may need to clear a check box in the card production application 118 Print nbbon type problem The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware that supports new ribbon types 119 Print nobon not supported The printer cannot use the ribbon installed The card will be canceled Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS e Purchase ribbon from your dealer or authorized reseller e Check the Datacard website for newer firmware th
6. Failed to lock or unlock the printer The locks did not function Severity Critical 516 Timeout expired before barcode could be read Severity Notice 517 Wrong pnnter job ID Severity Critical SD260L SD360 SD460 Card Printers User s Guide 75 76 Troubleshooting Appendix A SD460 Laminating System This appendix provides information about the SD460 laminating system About the SD460 System The SD460 system consists of a card printer and the SLM laminator The SD460 system can print cards and apply an overlay material on the front and back of the card for increased durability and security Using an overlay material with holographic or other transparent images also improves the security of the card These materials are tamper evident making it difficult to reproduce or modify a card Printer Laminator SD260L SD360 SD460 Card Printers User s Guide A 1 Outside the Laminator Use the following information to become familiar with the laminator Laminator Back and Left Side Printer Mounting Card Entry Pins Area Laminator Status Printer p Light Mounting Pin a Va es Reject Card Tray S Laminator os Connection a Printer Mounting Lock Printer Mounting Pins The pins align the printer with the laminator Printer Mounting Lock The lock secures the printer to the laminator Laminator Status Light The light shows the status of the laminator Refer to Laminator Stat
7. Printer plug in Card production software might require a printer plug in which makes the data in the card production software available in the form the Card Printer Driver can use Other components of the system An ID or badge system usually includes a camera to take photos and may include other capture devices for biometric data The proper use and maintenance of these components is important to the quality of cards you produce Troubleshooting Locate a Problem with Basic Pnnter Functions If the system is not working as expected follow these steps in the order listed to isolate the source of the problem before you contact your service provider 1 Make sure that the power cord is plugged in and the printer is powered on 2 Power on the printer Make sure that Ready displays on the front panel within 1 minute a lf the printer powers on correctly continue to step 3 a lf the printer powers on but Improper Shutdown displays on the LCD panel press the User button for approximately 2 seconds Ready should display a If the printer powers on but does not display Ready the printer is not working properly Request service for the printer m lf the printer does not power on make sure that the printer power supply is working properly Ifthe power supply is working properly request service for the printer from your system administrator Ifthe power supply is not functioning replace it and begin with step 1 3 Print ate
8. To complete the current card 1 Make sure that the printer is powered on and in the Ready state 2 Make sure the printer is connected to the computer using a USB or network cable but not both When the printer is ready click OK Click Cancel if you want to cancel the card 501 The pnnter connection was lost The computer lost communications with the printer during printing The card will be canceled 1 Make sure the printer is powered on 2 Make sure the printer connection to the computer is secure Click OK to clear the message 502 The card data is missing or isnot usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message SD260L SD360 SD460 Card Printers User s Guide 73 504 The card data is missing or isnot usable The printer driver has detected invalid or missing data The card will be canceled Make sure the data being sent is formatted properly and matches the options and settings in the printer Click OK to clear the message 505 USB communication issue An important driver component is not running The card will be canceled 1l Restart the computer The component should start automatically 2 If this message is displayed after restarting notify your printer support contact Click OK to clear the message 506 A card iscurently processing
9. Guide A 5 Laminator Setup The SD460 supports full color print ribbons that do not have a topcoat T panel including YMCK and YMCK K ribbon The topcoat or patch overlay applied by the laminators provides protection against wear and color fading so the print ribbon topcoat panel is not needed However the DuraShield clear overlay requires that the ribbon topcoat be applied to the card first The SD460 also supports full color print ribbon with a front side ultraviolet UV fluorescing F panel YMCKF KT The UV F panel is designed to create an optically variable image on the card Refer to the printer s Driver Guide for information on designing a card to use a UV ribbon Laminator Overday Matenals The L1 and L2 laminators can apply either topcoat or patch material Topcoat is a continuous film and patch is a die cut polyester shape Topcoat Patch Patch overlays have a registration mark that is used by the printer to align the patch with the beginning of the card The registration mark is a rectangular hole between the patches Patches can cover the entire card can have an opening for a smart card chip or can cover the card under the magnetic stripe If both L1 and L2 laminators are installed each laminator can apply different overlay material For example you might apply a patch that covers the complete card on the front and a patch sized for a magnetic stripe on the back Complete Card Smart Card Magnetic Stripe A 6 SD
10. Other Messages e The card production application you use also may display messages e Other printers can cause messages if more than one model of card printer is installed SD260L SD360 SD460 Card Printers User s Guide 59 Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message displayed by the Card Printer Driver on the PC Pinter Messages The following messages display on the printer LCD panel and in a message on the PC that issued the card print job when you use the Card Printer Driver Use the recovery instructions to respond to the message The messages that display are determined by the printer model and the options installed on the printer The messages described in the following sections may not display on all printers 100 Request not supported The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the USER button on the printer or click OK on the PC to clear the message 101 Job could not complete The card took too much time to complete The card will be canceled Press the USER button on the printer or click OK on the PC to clear the message 102 Card not in position The card is not positioned in the pr
11. The printer is busy processing an interactive job The card will be canceled Wait until the current card is complete and then try again Click OK to clear the message 508 The pnnter is shutting down The printer is shutting down or resetting The card will be canceled When printer is powered back on try again Click OK to clear the message 509 The pninter is offline or suspended The printer must be online to print To complete the current card press the printer s User button until the printer returns to the Ready state Click OK to clear the message or click Cancel to cancel the card 74 Troubleshooting Driver SDK Messages The following messages are issued when you use the Card Printer Driver Software Development Kit SDK to define your card printing The messages are returned by the SDK to the application that sent the print job These messages do not display on the printer LCD panel or on the PC that sent the job Q The messages returned to the SDK are determined by the printer model and the options installed on the printer The following messages may not apply to all printers 511 Cannot lock or unlock the pnnter Locks are not installed Severity Critical 512 Cannot lock or unlock the pnnter The password is incorrect or invalid Severity Critical 513 Cannot lock or unlock the pnnter The pnnter is busy Severity Notice 514 Cannot lock or unlock the pnnter The cover isopen Severity Notice 515
12. appareil doit accepter toute interf rence y compris les interf rences qui peuvent causer un mauvais fonctionnement du dispositif Notice for Europe The EU Declaration of Conformity can be found on Datacard com We hereby certify that this printer complies with EMC Directive 2004 108 EC R amp TTE Directive 1999 5 EC and the EU RoHS Directive EU Directive 2011 65 EC This printer conforms to Class A of EN 55022 and to EN 301 489 5 Operation of this equipment in a residential environment may possibly cause interference In the event of interference the users at their own expense will be required to take whatever measures are necessary to correct the problem Notice for Europe and Australia This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Notice forChina Simplified Chinese BLK FE Sc DOA A Bean gt TESTE GE gt Pao 2 Be ee CZ i EXA T gt HAE mH A IFRS EITI ENE Notice for Taiwan Traditional Chinese So te Ala lace ABA Bale m EEEH Feta Pe AGA ope Ea a AY TH Tiatiai ht eae Notice for apan Japanese Voluntary Control Council for Interference VCCI class A statement Os els JIA A eRe CT CORE RER CHATS TREZE TTI EHAU ET COMSICISERAD BURR emo ALIBKENZCEMHVET VCCI A Korea Communications Commission KCC statement o I SSFS As le HAMS EnD E N EWWA SE ASAE Ol SS FLSA Het PFS 2S ASAA AS
13. components and the different options e Printer Top and Front on page 4 e Printer Left Side on page 5 e Inside the Printer on page 6 e Print Ribbon Cartridge on page 7 e Printer with Duplex Module on page 7 e Printer with Laminator SD460 System Only on page 8 e System Label on page 9 SD260L SD360 SD460 Card Printers User s Guide 3 Printer Top and Front Cover ae lt Latch Button Cover Ridges W Ribbon Cartridge Handle Card Input Hopper T Cam o a Front Panel Output lt 7 Hopper Cover Open the cover to access the printhead and ribbon Latch Button Push the latch button to release the cover and open the printer Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides Ribbon Cartridge Use the handle to remove the print ribbon cartridge from the Handle printer Card Input Hopper The input hopper loads cards to print The hopper holds up to 100 cards 0 030 in or 0 762 mm thickness Front Panel The front panel lets you work with the printer It includes the USER button the status lights the power button and the LCD panel with navigation keys Output Hopper The output hopper holds up to 25 completed cards 4 About the Pnnter Printer Left Side Cable Lock Receptacle Manual Advance Knob Printer Connections Manual Advance Knob The knob moves a card in the track to clear a card jam Cable Lock Recepta
14. ee 23 Load Tne Pint RIDGON s sais ect e rake hae 2 eh paw Gane Pe eo on ee wae Aw 23 Load the Cleaning Sleeve ce eee tenets 24 Install the Ribbon Cartndge ccc eee eee eens 24 Chapter 4 Pining Cats 6 64 sees eck ieee ee erence iietdeees Seen dates 25 Before Slat O PHI ons cisG cc dieg ver eeidwd ce nran arRo 25 Pint TOMmID SOMWaATE 2 4 09 05 cee ke aire Boe baa ee 60 e ooo eee ee be Ba 26 Print from Other Software ee eee ee eee n ees 26 Chapter 5 System Maintenance 00cc sees 27 Cien te PI ee ee 27 Cali Wie PIMAN 6664 65600 b 6569061565006 00 1 ee er er eee ees 28 Run a Printer Cleaning Card i icitss cc tccdcew sen newest oe cena nena eee dew ew ee see 30 Chapter 6 Troubleshooting 0 0cce eee e eee 33 Locate a Problem Within the Card Production System 0 cee ees 34 Locate a Problem with Basic Printer Functions 00 000s cence eee 35 Sta baUOn PIODICINS i i600 s 02s 0 hie bee Oe nA 36 USB Installation Troubleshooting n nsaan ee eee eee nes 37 Network Installation Troubleshooting 0 ccc eee 38 Card Printer Driver Problems 000 cee ence eee 38 The Card Printer Driver doesnot detect the network connected pnnter 39 The Card Printer Driver doesnot detect the USB connected pnnter 39 Driver status or Windows print queue doesnot provide expected data 40 Printer Messagesdo not display onthe PC 0 cc ee ees 41 CANADIAN 6 iicis i900
15. eee teens 71 216 L2 heaterrollerproblem 0 0c teens 71 217 Debow problem 1 ee eee eee tenes 72 218 ImpresserprobleM 0 eee eee eee 72 219 ImpressersensOrprobleM 1 eens 72 220 Impresser heater problem 1 eee eee 72 221 Barcode scannerproblem ccc eee eee ees 72 222 Firmware verSOn Mismatch 0 eee eee eens 73 223 Laminatorsystem mismatch saaana aeaaea 73 Drnver Only MEGSSA0E6S 644 die sanaaa nannaa eee bb eS eee dob Re een eee eee A 73 500 The printerisnotavallable cc et eee teens 73 501 The printerconnection waSlOSl ansaa cc eee ees 73 502 The card data is missing orisnotusable 0 00 ees 73 504 The card data is missing orisnotusable anaana aa 74 505 USB communication ISSUC 1 ee ee eee eee teens 74 506 A card iscurrently ProCeSSING 1 eee eens 74 508 The printer is shutting COWN ce eee ees 74 509 The printer is offline Orsuspended ce eee ees 74 Driver SDK MessageS ananuna anaana aaa 75 511 Cannot lock or unlock the prnter Locksare not installed 75 512 Cannot lock or unlock the prnter The password isincorectorinvalid 75 513 Cannot lock or unlock the prnter The pninterisbusy 000000 es 75 514 Cannot lock or unlock the prnter The coverisopen sussssaa aaran rn nn 75 515 Failed to lock orunlock the pnnter The locks did notfunction 75 516
16. green SD260L SD360 SD460 Card Printers User s Guide 19 Retneve an IPv6 Address A printer on an IPv6 network can be configured to use one of the following methods depending on how the network is set up Link Local IPv6 address The printer and PC clients are restricted to the same subnet Link local is enabled automatically when IPv6 is enabled and offers the best security for your network DHCPv 6 A DHCPV6 server is externally configured to give out an IPv6 address Stateless Address AutoConfiguration SLAAC One or more routers with IPv6 enabled on the subnet give out a subnet prefix that allows access to IP addresses Manual IPv6 Address The printer has a designated IPv6 address on a specified subnet The address does not change without manual intervention This is similar to an IPv4 static IP address The method used is enabled or disabled using the LCD Configuration menu Refer to the printer s Installation and Administrator s Guide for more information about enabling IPv6 To display an IPv6 address using the Status menu do the following Begin with the printer power connected and the printer connected to the network 1 Press the Power button if needed to power on the printer 2 Access the Status menu in the LCD menu 20 a Press the User button to suspend the printer b Press ENTER to enter the menu system C Press the down arrow to display Status on line 2 d Press ENTER to enter
17. other hardware sets up card designs configures card production software and identifies the best use of the card printer in the organization Using the System Pinter Controls The front panel of the printer provides the controls for operating the printer The front panel controls are described in the following sections LCD Panel Status Lights EnuUs Ribbon Model Cards Power Button User Light amp Down Up Enter User Button Arrow Arrow Power Button Use the Power button to power off and power on the printer All lights show steady amber while the printer powers on To power off the printer press the button for 1 to 2 seconds until the printer begins to shut down To power off the printer while it is processing cards press the button for 2 seconds or more Card jobs in the printer are not completed Down Arow Up Arow and Enter Key Use the arrow keys to move through the printer menu system and the ENTER key to make a selection Press the up or down arrow key when the LCD panel displays Ready to display additional information about the printer on line 2 including the firmware version printer model serial number and network IP address or USB IP address The SD460 laminating system also displays the laminator firmware version and the laminator serial number If you don t press a key for 30 seconds the LCD panel returns to the default Ready message When you use the arrow
18. park station depending on the type of card selected Encrypted data is decrypted and written to the card In an SD460 laminating system the card then moves into the laminator where the overlay material is applied to the card The finished card exits the printer through the card output hopper SD260L SD360 SD460 Card Printers User s Guide 11 Card Pnnter System Overview The card printer is used with other equipment and software to create a card production system The system produces cards for a specific purpose and the cards must meet requirements Equipment The system can include 1 APC with software to support the printer such as The XPS Card Printer Driver for Windows m ID software designed specifically to capture format and save the data for cards a A retail application such as Microsoft Word or Adobe Photoshop Capture devices such as a A digital camera connected to the PC to take photos for ID badges and other cards m A signature capture pad or fingerprint reader The printer with supplies and a facility power source A data connection between the printer and PC which can be a USB connection or a network connection You cannot use both with one printer Tasks and Users Typical roles in a card production system include 12 The operator who makes cards loads supplies and handles minor problems such as card jams The system administrator who sets up the card printer and
19. the LCD menu system to start the cleaning cycle a Begin when the printer displays Ready and the User button shows steady green Press the USER button Suspended displays on line 1 of the LCD panel b Press ENTER to enter the menu system Suspended We Menu available C Maintenance displays on line 2 of the LCD panel Press ENTER to enter the Maintenance menu d Cleaning Card displays on line 2 of the LCD panel Press ENTER to enter the Cleaning Card menu silki eiles yi Cleaning Card e Start displays on line 2 of the LCD panel Press ENTER to start the cleaning process Cleaning Card E gt Start wr f Insert cleaning card displays on the LCD panel If the cleaning card is not in the input hopper insert it now Press the User button to start the cleaning cycle The printer moves the card through the printer several times and ejects it into the output hopper If you are cleaning an SD460 system the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area The cleaning card is ejected into the laminator output hopper Refer to Clean the Laminator on page A 12 for complete information on cleaning the laminator 3 Remove the used cleaning card Wait a few minutes for the rollers to dry 4 Prepare the printer for use a Replace the cards in the input hopper b Install a new cleaning sleeve on the ribbon cartri
20. the Status menu Using the System e Press the down arrow key until Network IPv6 displays on line 2 Status ig gt USS IP Address f Press ENTER to display the Network IPv6 menu status gt Network IPv6 MHA 3 Press the down arrow key until the address method used by your network displays on line 2 DHCP m SLAAC m Manual m Local Press ENTER to display the IP address Q The example shows the LCD display for an IPv6 Manual address DHCP SLAAC and Local addresses behave the same as does the gateway address for a manual address An IPv6 address is represented as eight groups of four hexadecimal digits separated by colons The address ee Dn ires 39 characters to display Because the LCD is limited _ i requires 3 play a to 16 characters per line the IPv6 address is spread across three screens of the LCD You can press either the down arrow or the ENTER key to display the next section of the Manual Address 1 address A digit at the end of line 1 indicates which section b pidda R of the address is being displayed a SD260L SD360 SD460 Card Printers User s Guide 21 A stateless SLAAC configuration if enabled can have multiple values depending on the router setup The LCD displays up to four SLAAC addresses An additional digit in line 1 indicates which address is being displayed Record the address Press the down arrow key until Exit displays on line 2
21. when it is cleaned on a regular basis Follow the cleaning guidelines for your site to keep the printer in good working condition Clean the printer when e There is debris on completed cards e Anew roll of print ribbon is installed You can perform the following cleaning tasks e Clean the Printhead on page 28 e Runa Printer Cleaning Card on page 30 e Clean the Laminator on page A 12 SD260L SD360 SD460 Card Printers User s Guide 27 Clean the Pnnthead Clean the printhead when e The printhead is replaced e There are unprinted lines on the finished card This usually indicates dirt or contaminants on the printhead e The printhead is touched accidentally Oils from hands can affect print quality and damage the printhead Do the following to clean the printhead 1 Power off the printer 2 Open the printer cover and remove the print ribbon cartridge 3 Open and remove a cleaning swab from its package 4 Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean 28 System Maintenance 5 Replace the print ribbon cartridge Avoid bumping the printhead when you install the print ribbon cartridge 6 Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides 7 Power on the printer 8 Printa sample card to verify the quality of printing Refer to Print
22. 460 Laminating System Both topcoat and patch overlays can be clear or can have a transparent holographic image on them The holographic materials are called holographic topcoat or holographic patch and can be ordered with a custom image Clear Patch Clear Topcoat fo Tre Random Holographic Patch Random Holographic Topcoat In addition both holographic topcoat and holographic patch can be designed with a registered image that is located in the same position on each card Registered holographic topcoat has a registration mark so that the image can be aligned with the card Refer to the printer s Installation and Administrator s Guide for information on ordering overlay material r a LI fre ae A on hae e Registered Holographic Patch Registered Holographic Topcoat If you use a custom holographic overlay make sure that you know the location of important card features such as photos and logos Do not place holographic images where they interfere with the appearance of photos or machine readable features SD260L SD360 SD460 Card Printers Users Guide A 7 Load Laminator Ovenay Matenal Load the overlay material in one laminator cartridge at a time The L1 green and L2 orange cartridges fit only in their assigned locations inside the laminator They are not interchangeable 1 Open the laminator access door 2 Remove the L1 green laminator cartridge from the laminator Place the cartridge on a
23. 60 65 006 6099 ee Aa aa ee 41 Something did not print 0 0 eee eee teen eens 42 Printing includes unexpected data ec ete eens 43 The colorpninting hasflaws 0 cc ee eee eee eens 43 IME PNNUNG Stoo NIG 2050 Ose b or dee O4ebedee saeco aes d Fae tea dandeeees 45 MeEiPANUNG Stoo Gale sers be eab so tuba neker eIiris eee eee eee et 45 The monochrome pninting hasflawS 0 ccc eee eens 46 Magnet Sipe ProblemS 2252s iaseecn denna es Hehe e wees deeee eee ete ede eee nes cee 47 Laminator Problems 00000 sees nee 49 Patch Appearance Problems 0 eee eee ens 49 TopcoatAppearance Problems cc eee eee eens 51 Use Advanced Troubleshooting Tools 00c cece 53 eR i a ee ee ee er ee ee 54 Messages and Conditions 0cc cence eee 55 Messagesonthe PrinterLCD ce eee eens 55 Messages from the XPS Card Pnnter Dnveron the PC ce es 59 Messagesfrom PrinterManager ccc eee ee eee eens 59 other Me SGE Sag ee ee ee a ee Se ee ee ae eae 59 Respond tO MESSAGES 1 ec ee eee tenet eee eens 60 PnnterMeSagES o wnat e gid ace need awe seated bans erse ew one baad 60 100 Request not supported saaana ee eee teens 60 LOL OD could NOT COMPICTS 4 05 beast adeds e406 eee base diris TARE EEK ew es 60 102 Card NOLIN POSION sirs bovis 64 08 seebi ee ek boas bd Bara ees 60 103 Printer proODIeMi 5 i444 044504 e14KE ERD OT AEG A CDAD eR Eo ee ae 61 LOG CIC a DIO DICE
24. Datacard Datacard SD260L SD360 SD460 Card Printers User s Guide February 2015 Part No 527400 001 Rev B Notice Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair you perform that is not in accordance with the information contained in this documentation is at your own risk Trademark Acknowledgments Datacard is a registered trademark and service mark of Entrust Datacard Corporation in the United States and other countries MasterCard is a registered trademark of MasterCard International Incorporated Visa is a registered trademark of Visa International Service Association All other product names are the property of their respective owners Propnetary Notice The design and information contained in these materials are protected by US and international copyright laws All drawings and information herein are the property of Entrust Datacard Corporation All unauthorized use and reproduction is prohibited Copyright 2014 2015 Entrust Datacard Corporation All rights reserved Compliance Satements Liability The WARNING and CAUTION labels have been placed on the equipment for your safety Please do not attempt to operate or repair this equipment without adequate training Any use operation or repair in contravention of this document is at your own risk Safety All Datacard products are built to strict safety specifications in accordance wi
25. G AS MOS LICH Califomia Proposition 65 Compliance WARNING This product contains chemicals including lead known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling Datacard Group believes that its products are not harmful when used as designed However the above warning is made in compliance with the State of California Safe Drinking Water and Toxic Enforcement Act of 1986 which requires warning labels on products that may contain elements that the State of California considers harmful Revision Log SD260L SD360 SD460 Card Printers Users Guide Revision Date Description of Changes A March 2014 First release of this document formerly Part No 527248 001 Updated for XPS Card Printer Driver 5 0 and SD460 laminating system B February 2015 Updated for XPS Card Printer Driver 6 0 added IPv6 information vill Contents Chapiri MOGUC Dolhi sirs ete ienw heer eae ee eee ieee een 1 Aboutthis Manual 6 05 0 45 54 0406 4 16 004 NOON OS SOON 1 Intended Audience bs ccck deeded be ent ee eee en eee ed Co eee es eee 1 TECHNIC at SUID DOG 8 0056 00055008 05504000 STE e ee 1 Chapter 2 About the Printer 0 00 cece neces 3 About the SD Senes Card Printers 0 00 ccc 3 Printer Components 60 cea dboe eee ce bie ee ek Chae eee eee eee eenes ens 3 Printer OD And HOME sessir whecseces eae bad Sees band bors oe wks bore oo eee ees 4 PAN Or LOI SCG saudi igeeese
26. Green Flash Red Flash Error Flash 197 Laminator entry card Green Flash Off Red Flash Error problem L1 area card problem Green Flash Red Flash L2 area card problem Green Flash Red Flash a Laminator exit card problem Green Flash pr fer Red Flash L1 supply problem Amber Red Flash Error Flash L1 supply out or missing Amber Red Flash Warning Flash L1 supply type problem Amber Off Red Flash Error Flash L1 supply not supported Amber Off Red Flash Error Flash L1 supply not identified Amber Off Red Flash Error Flash L2 supply problem Amber Off Red Flash Error Flash L2 supply out or missing Amber Off Red Flash Error Flash L2 supply type problem Amber Off Red Flash Error Flash L2 supply not supported Amber Off Red Flash Error Flash L2 supply not identified Amber Off Red Flash Error Flash SD260L SD360 SD460 Card Printers User s Guide 5 N Supply Laminator No LCD eevee l User aa Light Card Light Light 212 E a feara a a e ea I ed Bar code scanner problem Ce off Red Flash Flash Eror Firmware version mismatch Green Flash Green Flash Error Flash 7 Laminator system mismatch Green Flash Green Flash Red Flash Flash 58 Troubleshooting Messages from the XPS Card Pnnter Dnver on the PC e The Card Printer Driver displays the same messages as those on the printer LCD panel The messages that display on the PC provide additional information about the condition that caused the message and
27. Installation Problems on page 36 Card Printer Driver Problems on page 38 Card Appearance on page 41 Magnetic Stripe Problems on page 47 Laminator Problems on page 49 Card Jams on page 54 Messages and Conditions on page 55 SD260L SD360 SD460 Card Printers User s Guide 33 Locate a Problem Within the Card Production System For typical components of the system refer to Card Printer System Overview on page 12 If any one of the following components does not work properly printing cards can be affected 34 The XPS Card Printer Driver If you need to reinstall the Card Printer Driver to fix a problem we recommend you download the latest version of the driver from http www datacard com Select Support amp Drivers gt Drivers amp Downloads from the menu Enter your printer model in the Enter Product Name or Number area and click Go Card production software Card production software formats the types of data used to print cards Make sure that the card production software features you use work with your printer If you do not use card production software make sure that the software you use supports the requirements for creating cards If you use magnetic stripe data use an application that saves text as text and not as a graphic For example Microsoft Paint only saves graphic data while Adobe Photoshop saves both graphic and text data Fonts and escapes require that text is sent from the application as text
28. Load magnetic stripe cards in the input hopper If the cards have a magnetic stripe check the quality of the cards Change card stock if needed Encode and send a new card to print If an error message displays indicating a magnetic stripe problem run a cleaning card to clean the magnetic stripe head Refer to Run a Printer Cleaning Card on page 30 To use the cards you have select low coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with high coercivity obtain cards manufactured for high coercivity encoding Refer to Print a Test Card on page 22 To use the cards you have select high coercivity encoding Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide for more information To encode with low coercivity obtain cards manufactured for low coercivity encoding Cancel the current print job Make sure that you know which characters are allowed on the track Change the data to be encoded and resend the print job Refer to Magnetic Stripe Design in the printer s Installation and Administrator s Guide for more information SD260L SD360 SD460 Card Printers User s Guide 47 48 Problem The magnetic stripe data was sent in an encoding format not supported by the track The application sent track data for a track not supported by the magnetic s
29. Press ENTER Then press the UsER button to return the printer to Ready The USER button glows green Printa Test Card The printer includes a test card that runs without using a driver or other source of card data Use it to verify that the printer is working iP 22 Begin with the printer Ready The USER button shows steady green Press the User button to display Suspended on line 1 of the LCD panel Suspended Py Menu available Press ENTER to enter the menu system Press ENTER to enter the Maintenance menu Main Menu Pee gt Maintenance Press the down arrow until Test Card displays on line 2 With Test Card displayed on line 2 press ENTER to display Start l Maintenance on line 2 S4 gt Test Card Press ENTER to print the test card After the card prints the printer returns to Ready Using the System Load and Replace Supplies To prepare the printer to print cards load blank card stock into the input hopper optional and load print ribbon and a cleaning sleeve onto the print cartridge If you are using an SD460 system also load overlay material into the L1 and L2 if equipped laminator cartridges Refer to Load Laminator Overlay Material on page A 8 for information about loading the laminator cartridges Load Cards Do the following to load cards in the printer 1 Open the input hopper 2 Load the cards into the input hopper Cards can stick together Slide or fan
30. Pteneee dee het hed ch eee oes beh eeeada eee ye 5 inside the PONTE eee aadnk aa ata ase ae NUE oe eae wy a oon ee 6 Print Ribbon Cartndge ce eee eee teen eens 7 Printer with Duplex Module 0 0 ccc eee eee ee eens 7 Printer with La minator SD460 System Only 2 0 ee ees 8 Sore Ees EEE E E E EET EE E E EE EN 9 Chapter 3 Using M SVSIPIN e cncinidisirarss beeen nnas eaea 11 How mhe Cani TNAVGGS 6066664596580 ea ee ee eee 11 Card Printer System OVeIVieW 0 0 cee 12 PQUIDIMGA esea eE tags aes A eos Gees eokedeee ceo eee nase E te 12 Fo SKS ANG USES 425 aed ep oe oe ee ER A he eae Peas es 12 Primer Contos 66 40 102400s6whadded wie esos Lenkewhie den EETA 13 POWO DUTOR tiger i ager thse Gee ono ees ee es E E E EEE E e donas a gee 13 Down Arow Up Arrow and Enter Key 0 ccc eee tees 13 CD Panel MCNUS s 2 144 en tead tenes ae Raed ers ew neue baad 14 User Button ana HOWE 245064 ee88 6 ete bow es EErEE bao he ks EO oes ee 16 RODON GON 126108 64 04 pan eek ee oe n A eee eee ere ones eae eres 17 CERON os ta05 4 you 0400S bee a ee ae bes oe bape ee eo ee ee 17 Retrieve the Printers Network IP AddreSS 000 c eee eee 18 Retrieve an IPV4 Address 1 ee eee eee nett eens 18 Retneve an IPVOACCIESS nananana naana 20 Pinta TES CAN s4 0 000i040 40 cee eee ee a raa hae een nese nen 22 Load and Replace SupplieS is bia ie becca shaw eae esa eee eee eee 23 POO Gat Sins hea bee ee he eek od ee a A a ke eG ee
31. Timeout expired before barcode could be read ee ee 75 317 WONO PAMETJO D Disita serrar ita star Er ENR ETETE eee EEEREN 75 Appendix A SD460 Laminating System cece A 1 ADOUL TNS SAGO VAP fe stare ca die sicker dr Snpra ONS DOSE RC ORS OSCE Owe A 1 Outside the Laminator 0 naana naana A 2 Laminator Backand Left SIde eee eee A 2 Laminator Status ight 0 0 ccc eee eee eee etna A 3 Laminator Front and Right Side kc eee A 3 Inside the LAMINAtOr 1 ee eee eee eens A 4 Laminator Configuration Label sanna ce eee eens A 5 LAMINA SOU 66006 80094 0S Oa eee A 6 laminatorOverlay Matenals 0 ccc eee teens A 6 Load LaminatorOverlay Matenal 0 0 ccc ee eee eens A 8 card DOIN tated and hoe oreo tae ea Poo aed oe eos pee eee pea aes A 10 VOU SetUD E A boda doen bb tant Otadde whee dee Rae ad ena 2s A 10 Clear Laminator Card A ii 6aik dei 0h eee ee ee A 11 Clean the Laminator ke 0k ew 2 a a ee a a ae ee ee A 12 Chapter 1 Intoduction About this Manual This manual provides user information for the SD260L SD360 and SD460 Card Printers The manual includes e An overview of printer components and options and a description of the system label e How to use the printer including how to power the printer on and off how to use the front panel and LCD menus card processing basics how to print a test card and how to load and replace supplies e How to perform routine maint
32. a Test Card on page 22 for more information HINTS amp TIPS e Avoid touching the printhead edge with your fingers Contamination due to skin oils eventually can damage the printhead e Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead e Use only the cleaning swab to clean the printhead Other materials can stick to the printhead and cause damage e Use a cleaning swab one time only Discard it after you clean the printhead SD260L SD360 SD460 Card Printers User s Guide 29 Run a Printer Cleaning Card Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers The cleaning card can remove most contaminants from the printer Run a cleaning card after every 250 cards processed by the printer or more often depending on your environment or if print quality diminishes 1l Prepare the printer for cleaning a Power on the printer b Open the printer cover and remove the print ribbon cartridge C Close the cover d Open the input hopper and remove any unprinted cards e Open the cleaning card package and remove the cleaning card f Load the cleaning card in the input hopper Plan to clean the printer immediately The cleaning card dries out if it is out of its package for more than a few minutes To insert the cleaning card manually wait until you are prompted 30 System Maintenance 2 Use
33. at supports new ribbon types SD260L SD360 SD460 Card Printers User s Guide 65 120 User paused the pnnter The printer was paused while printing To complete the current card press the printer s User button On the PC click OK to clear the message and complete the current card or click Cancel to cancel the card HINTS amp TIPS e lf the user pressed the User button for several seconds the card has been canceled e lf this message occurs often ask your system administrator to set the button sensitivity to a lower value 121 Print nbbon not identified The printer cannot use the ribbon installed The card will be canceled Use ribbon designed for this printer Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS Ask your dealer or authorized reseller for a replacement ribbon 122 Magstnpe format problem The magnetic stripe data sent does not match the format set in the printer The card will be canceled Press the User button on the printer or click OK on the PC to clear the message 123 Insert new card side 1 up l Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 124 Insert same card side 2 up 66 1 Take the card from the printer 2 Turn the card over end to end so side 2 is facing up 3 Insert the ca
34. ce and fix or report network problems To test the network print to a different paper printer or verify the availability of network drives Make sure that both ends of the data cable are connected Replace defective cables if needed The Card Pnnter Diver doesnot detect the USB connected pnnter Solution Make sure that you use the same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installation Make sure that both ends of the data cable are connected Replace a defective USB cable if needed SD260L SD360 SD460 Card Printers User s Guide 39 Problem The Card Printer Driver sample card or magnetic stripe test cards do not print The Ribbon Low light on the printer and the Card Printer Driver status do not match A print job disappears from the print queue but does not print The Card Printer Driver Printer Status page shows a USB connected printer as Ready but a card sent to the printer does not print Driver status or Windows pnnt queue doesnot provide expected data Solution Check the following e Enable bidirectional support must be selected on the Printer Properties gt Ports tab to allow printing from the Card Printer Driver e f Print directly to the printer is selected in the Printer Properties gt Advanced tab clear the selection to allow printing of the Card Printer Driver sample cards The percentage of
35. cle The receptacle allows you to insert the security plate before attaching the optional Kensington lock Printer Connections Printer connections include e Power receptacle e USB connection e Network connection SD260L SD360 SD460 Card Printers User s Guide Inside the Pnnter Printhead Configuration aei W Print Ribbon Cartridge Configuration Label The label shows the location and date of manufacture the printer serial number and lists the options installed Printhead The printhead transfers images to cards using the print ribbon Print Ribbon Cartridge The cartridge holds the print ribbon and cleaning sleeve About the Pnnter Print Ribbon Cartndge Print Ribbon Cartridge i Replaceable Cleaning Sleeve Print Ribbon Print Ribbon Cartridge The cartridge holds the ribbon for printing Print Ribbon The ribbon applies images to cards Replaceable Cleaning The cleaning sleeve removes dust and other particles from Sleeve cards to maintain print quality Printer with Duplex Module Duplex Module Reject Card Tray Duplex Module The duplex module automatically turns the card for two sided printing Reject Card Tray Unfinished cards or cards not processed properly are placed in the optional reject card tray SD260L SD360 SD460 Card Printers User s Guide Pinter with La minator SD460 System Only ed Laminator Laminator Access Door Laminator The laminator attaches to the printer an
36. contain recovery instructions Click the appropriate button to clear the message e Messages display on the PC that sent the card print job e Ifyou cancel a job at the printer the message is removed from the PC Any additional messages for the canceled job for example for a broken ribbon do not display on the PC e Messages can display in the background behind the application sending the card On some operating systems the message displays in the status bar Click the blinking Explorer folder icon in the status bar to open the message e If more than one message was issued the next message displays after you close the current message e lf there is more than one card printer installed on the PC messages display one at a time The title bar of each message shows the printer name e If there is more than one card printer installed on the PC and each has issued errors the printer driver displays the messages received even if you cleared the error at the printer e The Card Printer Driver can issue messages that do not display on the printer LCD panel Refer to Driver Only Messages on page 73 and Driver SDK Messages on page 75 for a list of these messages Messages from Pnnter Manager Printer Manager issues messages that display in a web browser window Click Continue in Printer Manager to continue working with the printer Refer to Printer Manager in your printer s Installation and Administrator s Guide
37. d applies patch or topcoat overlay material to the card Laminator Access Door Open the door to access the laminator cartridges Refer to Appendix A SD460 Laminating System for complete information 8 About the Pnnter System Label The printer configuration label on the side of the cover swingarm shows the components installed It provides information that is useful when requesting service The label shows the following information e Printer model and serial number e Configuration which includes options installed in the in printer IBE tii UOUN a z l CES x e Date and country of assembly e MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label Model SN A01234 Serial Number IL 535500 004 MAC Address assigned in factory SD260L SD360 SD460 Card Printers User s Guide 9 10 About the Pnnter Chapter 3 Using the System This section provides information about how a card travels through the printer printer controls printing a test card loading and replacing supplies and cleaning the printer How the Card Travels When you send a print job from the PC the card is verified and sent to the printer The hopper pick mechanism picks a card and moves the card into the printer for processing Optionally the card moves to the magnetic stripe encoding area or to the smart card
38. dge and remove the protective cover Refer to Load the Cleaning Sleeve on page 24 for the steps to follow SD260L SD360 SD460 Card Printers User s Guide 31 32 C Replace the ribbon cartridge and close the printer cover Press down on the ridges on the d Discard the used cleaning card and cleaning sleeve front of the cover to latch it properly Press the USER button to return the printer to Ready The printer is available to print cards again HINTS amp TIPS e Use the cleaning card one time only e Change the cleaning sleeve each time you clean the printer or change the print ribbon If the card light blinks amber and there are cards in the input hopper it indicates that the printer s configured cleaning count set in Printer Manager has been reached Refer to the printer s Installation and Administrator s Guide for information about setting the Printer Manager FrontPanel values for cleaning System Maintenance Chapter 6 Troubleshooting This section helps you identify and fix basic issues that can occur during printing Also refer to your printer s Driver Guide or OpenCard manual for additional troubleshooting information The section starts with an overview of card production and printer issues you may encounter Locate a Problem Within the Card Production System on page 34 Locate a Problem with Basic Printer Functions on page 35 This section also describes troubleshooting for the following
39. dress if necessary Begin with the printer power connected and the printer connected to the network 1 Press the Power button if needed to power on the printer 2 Access the Status menu in the LCD menu a Press the User button to suspend the printer b Press the ENTER key to enter the menu system p n Menu available C Press the down arrow to display Status on line 2 d Press ENTER to enter the Status menu 18 Using the System e Press the down arrow key twice to display Network IPv4 on line 2 f Press ENTER to display the Network IPv4 menu status YE gt Network IPv4 3 Press the down arrow key until IP Address displays on line 2 gt Address Mode 4 Press ENTER to display the IP address Record the IP address IP Address XAK MMM MMM MAM 5 Press ENTER to return to the Network IPv4 menu Subnet Mask displays on line 2 6 Press ENTER to display the subnet mask Record it if necessary Subnet Mask i YOOX OO XXX XXX 7 Press ENTER to return to the Network IPv4 menu Gateway Address displays on line 2 8 Press ENTER to display the gateway address Record it if necessary Gateway Address 9 Press ENTER to return to the Network IPv4 menu XXX XXX XXX XXX WA 10 Press the down arrow key to scroll to Exit on line 2 11 Press ENTER Then press the User button to return the printer to Ready The UsER button glows
40. eaning card from the card exit slot into the laminator and moves it back and forth through the L1 and L2 cartridge areas the card entry area and the exit rollers several times The used card is ejected into the laminator output hopper 5 Inspect the laminator cartridges for particles If particles are present a Retrieve the laminator cleaning card from the output hopper and use it to remove the particles of overlay material from the cartridges b If particles still remain on the cartridge and inside of the laminator use a vacuum cleaner with a small plastic hose attachment to carefully remove the particles Also clean any remaining particles from the output hopper HINTS amp TIPS e Ifthe cleaning card is not pulled into the laminator the card is not in the correct position The cleaning card must be located under the rollers of the card exit slot inside the output hopper e Atthe end of the laminator cleaning cycle the card can stick to the rollers in the output hopper Pull gently on the card to remove it e Discard the laminator cleaning card after one use e If cleaning the laminator does not solve the problem contact your service provider for assistance A 14 SD460 Laminating System 3 J O Brien Co SECURITY SOLUTIONS 40 Commerce Street Springfield New Jersey 07081 P 877 379 8844 F 973 379 8373 www jobrien com www idcardprinterrepair com A 15 SD460 Laminating System
41. enance and troubleshooting tasks An additional Installation and Administrator s Guide is available for use by administrators or other professionals responsible for printing cards Refer to the Owner s Library CD Intended Audience The manual is intended for the printer operator who prints cards loads and replaces supplies maintains the printer and performs troubleshooting Technical Support Contact Datacard Technical Phone Support at 1 800 328 3996 SD260L SD360 SD460 Card Printers User s Guide 1 Introduction Chapter 2 About the Printer About the SD Senes Card Printers The card printer applies images text and encoded data to plastic cards It can print full color and monochrome images depending on the type of print ribbon installed A busy issuance site might issue up to 10 000 cards a month During these busy times the site might use more than one printer to keep up with demand The printer issues cards either one ata time or in batches up to 100 cards at a time An optional 200 card input hopper is available for some printers Options available for the card printer include magnetic stripe smart card and automatic duplex modules and a reject hopper The configuration label on the printer shows the options installed Refer to System Label on page 9 for more information about recognizing the factory installed options on your card printer Printer Components Refer to the following to view the printer
42. er card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Process several cards to see if the problem corrects itself If it doesn t clean the laminator Refer to Clean the Laminator on page A 12 Use Advanced Troubleshooting Tools Printer Manager provides access to card design settings and additional troubleshooting tools Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider Refer to Printer Manager in the printer s Installation and Administrator s Guide for more information SD260L SD360 SD460 Card Printers User s Guide 53 Card Jams A card jam occurs when the card does not reach the proper position for the next action such as printing or ejecting the card 54 You usually can resolve the error by pressing the User button so that the printer displays Ready If the error persists do the following to remove the card from the printer 1 Open the printer 2 Remove the print ribbon cartridge 3 Turn the manual advance knob to move the jammed card until it is accessible from the rollers or exits into the output hopper 4 Remove the card 5 Replace the ribbon cartridge and close the printer 6 Press the User button on the printer or click Retry in the PC message HINTS amp TIPS Check the ribbon to make sure that it is not torn Refer to 109 Prin
43. ert Cleaning ca 1 ee a o A 68 173 IMr per SNuUldOW cies eed eer dential ee Vn ba Caw ee eek Se eee ba 68 LA IMINGLORM CSSa0 CS spice teen taal bee xed be Giles Gave picked a See E T aoe weak 68 lamna torn ta Ve lal yc grace eer aa ie a ee a ek A 68 T90 laminator enoren iCa rieti ou Ca eka ks ree Pa a ee ee 68 197 Laminator entry card problem 0 cc eet eens 68 198 Ll area card DIODIEN biiivvs oe hee Eee ee nee eee ao Oe ee bs 69 199 L2 area Card problem 1 ee eee a 69 200 Laminatorexit Card Proble MN ereraa aN e eee 69 ZOL A SUB PIV DIODE Merre a a a A a ERa 69 202 LL SUD DIY OULOE MISSING 2 042 bese teen tk aere ea tae wa e a 69 203 Ll supply type problem 0 cette 70 204 LI supply NOE supported sis faa eas Sal ee aa ee a wae ee La 70 205 ASU IY MOL IGDSNUNCOy 2 d tosd beac ta a bade ae eee ead oa abe waa 70 20612 SUDDIY DIO DIGI 2 5 aca a bie ee aac eee Fs aed SARA A E ep wee ew 70 207712 SUD DIY OUL OF MISSING ereraa Be oo FA Sas RRR Ae ERs 70 208 L2 supply type problem 0 nananana eaa 70 209 L2 supply not Supported eee eens 70 210 2 SUDDIY NOt IGENINeG 0434 44wewee Va tae eee eee eek a b a ee tae ba 70 21 Ae LAME Aer DIO OIGIY 2 4 5 s0bcag ah ernn adds Ao ee Eas a a Re we 71 212 2 heater HODE 6 p45 eared tata wad a ae GaSe ooops 71 213 L1 heatersensorprobleM 0c eens 71 214 L2 heatersensorprobleM nananana aeaaea 71 215 Ll heaterrollerproblemM 0 cc
44. gram of the topcoat doesn t appear on the card A long edge of the topcoat doesn t stick to the card Probable Cause The Card Printer Driver Laminate card setting is set to Do not apply Clear topcoat is installed in the cartridge The overlay material is wound in the wrong direction on the take up spool The overlay is not loaded correctly in the cartridge The temperature of the heated roller is too low Print ribbon that includes a topcoat T panel is loaded in the printer The cards do not meet specifications The overlay material was wound in the wrong direction on the take up spool There is debris on the heated roller Solution Change the Laminate card setting to apply the overlay Refer to the printer s Driver Guide for information about specifying lamination Settings Remove the cartridge and change the overlay to the correct type Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Remove the cartridge and reload the overlay Refer to Load Laminator Overlay Material on page A 8 Increase the laminator temperature for the overlay Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Change the print ribbon to one that doesn t include a T panel Use a different supply of cards Process anoth
45. he D following PA e The printer problem applies to the print ribbon e The print ribbon is low e The print ribbon is out Card Light The card light indicates the status of cards in the printer Indicators include the following Off Cards are okay Blinking amber A blinking light indicates either of the following j e No card is detected for the print job Insert a card to continue printing e Scheduled printer cleaning is due Insert a cleaning card now or set aside time to runa cleaning card SD260L SD360 SD460 Card Printers User s Guide 17 Retneve the Pnnter s Network IP Address You need to know the printer IP address to perform some tasks For example the XPS Card Printer Driver asks you to enter the network IP address during installation You also use the IP address when launching Printer Manager the printer s web interface from a browser window To display the IP address you can do one of the following e Press the up or down arrow key while the printer displays Ready Refer to Down Arrow Up Arrow and Enter Key on page 13 e Use the LCD menu system Status menu The printer supports both IPv4 and IPv6 addressing Because an IPv6 address is much longer than an IPv4 address the LCD displays the two types of addresses differently Retneve an IPv4 Address To display an IPv4 address using the Status menu do the following You also can display the subnet mask gateway address and MAC ad
46. he USB connected printer on page 39 Driver status or Windows print queue does not provide expected data on page 40 Printer Messages do not display on the PC on page 41 Troubleshooting Problem The Printer Properties gt Status tab shows the printer is not available Message 500 displays after you send a card to print The network is not operating properly The printer is not connected to the network or the PC is not connected to the network Problem The Printer Properties gt Status tab shows the printer is available but Message 500 displays after you send a card to print The Card Pnnter Diver doesnot detect the network connected pnnter Solution Make sure that you use the same type of data cable USB or network that was used when the printer was installed You cannot switch the type of data cable after installation Make sure that the current printer IP address is the same as the IP address on the Printer Properties gt Ports tab For more information about retrieving the printer s IP address refer to Retrieve the Printer s Network IP Address on page 18 If this happens often consider switching from DHCP network addressing to static IP addressing For more information about setting the Card Printer Driver network communication value refer to the Printer Manager section of the card printer s Installation and Administrator s Guide Test the network using another devi
47. he system must remain powered off 219 Impresser sensor problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 220 Impresser heater problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service The system must remain powered off 221 Barcode scanner problem The bar code scanner cannot read the bar code on the overlay This can indicate a scanner problem an unreadable bar code or an incorrect L1 cartridge Try the card again If the problem occurs again request service 72 Troubleshooting 222 Firmware version mismatch The printer and laminator firmware versions are not compatible The system cannot laminate cards until the firmware has been updated Update both the printer and laminator to the latest firmware versions 223 Laminator system mismatch The printer and laminator are not compatible The laminator is not supported by your printer model Contact your service provider for the correct laminator model Drver Only Messages The following messages are issued by the Card Printer Driver and display on the PC that sent the card print job These messages do not display on the printer LCD panel 500 The pnnter is not available The computer cannot communicate with the printer
48. ibbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer Make sure that the ribbon cartridge is correctly positioned in the guides Close the printer cover Press down on the ridges on the front of the cover to make sure that it latches properly on both sides z an Using the System Chapter 4 Pnnting Cards Before Starting to Print This section explains how to print a card Make sure that e Cards are loaded in the printer or available to insert e Ribbon is loaded in the printer For the steps to follow refer to Load the Print Ribbon on page 23 If you are using the SD460 system refer to Appendix A SD460 Laminating System for information about preparing the laminator e The card design is set up If you need to set up or modify the design refer to Elements of Card Design in your printer s Installation and Administrator s Guide HINTS amp TIPS e Make sure that magnetic stripe cards are loaded correctly The printer shows the correct position e Do not touch the card surface to be printed Handle cards by their edges or wear gloves You also can e Print atest card directly from the printer Refer to Print a Test Card on page 22 e Printa driver sample card Refer to Print a Driver Sample Card in your card printer s Driver Guide SD260L SD360 SD460 Card Printers User s Guide 25 Prnt Cards Make sure that cards are loaded
49. ick Cancel to cancel the card SD260L SD360 SD460 Card Printers User s Guide 63 113 Close coverto continue The cover is open or the print ribbon cartridge is missing Confirm that the print ribbon cartridge is installed and then close the cover Press the USER button on the printer to clear the message On the PC click OK or click Cancel to cancel the card HINTS amp TIPS e Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer e Press down on the cover ridges to make sure that the cover latches properly on both sides 114 Coveropened dunng job The printer cover was opened while printing Push down on the cover to latch it Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer e Press down on the cover ridges to make sure that the cover latches properly on both sides 116 Magstnpe not available 64 The printer does not have a magnetic stripe option The card will be canceled Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS To remove magnetic stripe data you or your system administrator may need to
50. icture Use another application such as ID software prints using the color Print Wizard or Picture or Microsoft Word to create the card panels and Fax Viewer is printing the file Many applications use the Windows tool to preview and print graphics The tool does not render to true black and white 46 Troubleshooting Magnetic Stipe Problems To begin troubleshooting a magnetic stripe problem first print a magnetic stripe test card from Printer Manager or the Card Printer Driver For the steps to follow refer to the Printer Manager section of the printer s Installation and Administrator s Guide or Print a Driver Sample Card in the card printer s Driver Guide The printer uses the coercivity set using the LCD panel or in Printer Manager and the data format set using Printer Manager Problem Cards are not loaded correctly Cards do not have a magnetic stripe The card has dirt or damage on the magnetic Stripe The magnetic stripe on the card is low coercivity material and the High Coercivity setting is selected Message 105 displays The magnetic stripe on the card is high coercivity material and the Low Coercivity setting is selected The data for this job includes characters not allowed by the magnetic stripe format selected for the track Solution Load ISO cards with the magnetic stripe back side facing down and toward the right Refer to Load Cards on page 23
51. in the printer or available to insert when prompted For the steps to follow refer to Load Cards on page 23 Prnt from ID Software l 2 3 4 5 6 From the ID software select the template or create a design for the card Select the printer if you use more than one printer Enter the data for the card Follow the instructions for your software Capture the photo for the card if necessary Click Print to send the card to the printer At the printer insert a card into the printer if necessary Prnt from Other Software L 26 Open the software application and select the card printer FETE TA ee ee ee as the current printer _ Use the application s setup page to select the ISO ID 1 page size or set the page size to 2 13 x 3 38 in Set the margins to O zero Select an orientation portrait or landscape Create the card design a Add graphics such as a company logo or background b Adda photo C Add text information such as name address or Fcc TO mm i tai ioe n employee number Aim ee ee Te ma eee ee For information about additional card features refer to Elements of Card Design in your printer s nstallation and Administrator s Guide Click Print to send the card to the printer At the printer insert a card into the printer if necessary Printing Cards Chapter 5 System Maintenance Clean the Pnnter The printer performs best
52. ing to Off Remove the print ribbon and install it correctly Use your card production application to access the printer s print setup and select ISO ID 1 for the page size The correct page size is available after you select the printer Print only small areas of text and images using the UV panel The printer uses the print ribbon panels in sequence the Y panel prints first then M and so on The black panel of the print ribbon is used last and prints over the color panels For best results change the 100 black background to a color near black so that it prints using the YMC color panels of the print ribbon Refer to Elements of Card Design in the printer s Installation and Administrator s Guide for more information about color printing Troubleshooting Pnnting includes unexpected data Problem Text that was intended for the magnetic stripe printed on the card instead Several blank cards are ejected before the full card prints Probable Cause The magnetic stripe font was not applied to the text The escape code was typed incorrectly The text to encode was longer than one line The application uses the page size that is in effect when a card design document is created Setting the page size after creating the document can cause errors The color pnnting has flaws Problem One or more lines appear on the card The print quality changes from the previous card One col
53. inistrator s Guide Power down the system Contact your service provider for assistance Use the correct patch material for your card type Refer to Laminator Overlay Materials on page A 6 for a description of overlay types Troubleshooting Problem The patch shows opaque areas at the leading edge of the card The patch extends beyond one of the short edges of the card The patch is missing from the finished card Topcoat Appearance Problems Problem There are scratches in the topcoat Probable Cause The temperature for applying the overlay is too high There is slack in the overlay material The overlay material is wound incorrectly on the take up spool The card or overlay registration settings are not correct The supply spool is not positioned correctly in the cartridge The overlay was moved on the spool and the patch was used previously The Card Printer Driver Laminate card setting was set to Do not apply Probable Cause The inside of the printer is dirty The supplies have debris on them SD260L SD360 SD460 Card Printers User s Guide Solution Decrease the laminator temperature setting Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide If the problem continues to occur contact your service provider for assistance Process another card to allow the overlay material to reset itself
54. inter correctly 1 Open the printer and remove the ribbon cartridge 2 Turn the knob to remove the card 3 Replace the ribbon cartridge and close the printer Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card 60 Troubleshooting 103 Pinter problem The printer had an error The card will be canceled 1l Press the printer Power button to power off the printer 2 Press the Power button again to power on the printer Click OK on the PC to clear the message 104 Critical problem The printer had a serious error The card will be canceled 1l Press the printer Power button to power off the printer 2 Request service The system must remain powered off Click OK on the PC to clear the message 105 Magstnpe data enor The printer failed to verify that the correct magnetic stripe data was written on the card 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the User button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might have been turned the wrong way e The card might not have a magnetic stripe SD260L SD360 SD460 Card Printers User s Guide 61 106 Magstnpe data not found The printer did not find magnetic stripe data on card 1 Make sure that you are using magnetic str
55. ion Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues Select from the following topics e USB Installation Troubleshooting on page 37 e Network Installation Troubleshooting on page 38 36 Troubleshooting Problem The cable is loose The data cable is damaged or frayed The system has a temporary communication problem The PC USB port does not communicate with the printer USB port USB Installation Troubleshooting Solution Reconnect the USB cable to the ports on the PC and the printer Power the printer off and then back on If the PC and printer still do not communicate restart the PC Power off the printer Replace the cable if you have a spare Contact your service provider to order a new data cable Check for the following USB extension cables can cause communication problems The recommended USB cable is 6 ft 2 meters long Make sure that the cable is rated for USB 2 0 data transmission If you are using a USB hub a self powered hub is recommended Power management on the PC has shut down USB communication Check the following Open Device Manager and the list of USB devices Disable shutdown for each hub in the list Restart the PC to make the changes take effect if necessary Hibernation on a laptop requires several moments to enable USB communication Unplug the USB printer port and then connect it again Re
56. ipe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card HINTS amp TIPS e The card might not match printer settings or the data sent e Ask the system administrator to verify that the card the data and the printer settings match 107 Magstnpe read data enor The printer failed to read the magnetic stripe data from the card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS e The data might use a different format than the current printer setting e Ask the system administrator to verify that the card data and printer settings match 108 Magstnpe read no data The printer did not find any magnetic stripe data on card The card will be canceled 1 Make sure that you are using magnetic stripe cards that match the printer settings 2 Make sure that the cards are placed in the printer correctly Press the USER button on the printer or click OK on the PC to clear the message HINTS amp TIPS e The card might have been turned the wrong way e The card might not have a magnetic stripe 62 Troubleshooting 109 Prnt nbbon problem The p
57. is is sufficient if you are not using holographic overlay Refer to Run a Printer Cleaning Card on page 30 1 Open the laminator access door and remove the L1 and L2 laminator cartridges 2 Remove printed cards from the output hopper if necessary A 12 SD460 Laminating System 3 Remove the protective paper from both sides of the double sided sticky laminator cleaning card and insert the card under the rollers of the card exit slot of the laminator When it is in the correct location and pushed in far enough the card stays in place 4 Use the LCD menu system to start the cleaning cycle a Begin when the printer displays Ready and the User button shows steady green Press the User button Suspended displays on line 1 of the LCD panel b Press ENTER to enter the menu system C Maintenance displays on line 2 of the LCD panel Press ENTER to enter the Maintenance menu d Cleaning Card displays on line 2 of the LCD panel Press ENTER to enter the Cleaning Card menu e Printer displays on line 2 of the LCD panel Press the down arrow SD260L SD360 SD460 Card Printers User s Guide A 13 f Laminator displays on line 2 Press ENTER Cleaning Card i Laminator Pu g Start displays on line 2 of the LCD panel Press ENTER to start the cleaning process h Insert cleaning card displays on the LCD panel Press the UsER button to start the cleaning cycle S The laminator pulls the cl
58. ith this instruction manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Notice forCanada Industry Canada This digital apparatus does not exceed the Class A limits for radio noise for digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la classe A prescrites dans le Reglement sur le brouillage radio lectrique dict par le ministere des Communications du Canada RSS Gen Issue 3 December 2010 Section 7 1 3 User Manual Notice This Device complies with Industry Canada License exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Cet appareil est conforme avec Industrie Canada RSS standard exemptes de licence s Son fonctionnement est soumis aux deux conditions suivantes 1 ce dispositif ne peut causer des interf rences et 2 cet
59. keys to view the printer IP address only the IPv4 address displays To see the IPv6 addresses available to the printer you must use the LCD Status menu Refer to Retrieve an IPv6 Address on page 20 SD260L SD360 SD460 Card Printers User s Guide 13 LCD Panel Menus The LCD panel shows the printer s menu system and displays printer messages or conditions When the printer is in the Ready status the LCD displays the model number of the printer For a list of messages and recovery information refer to Respond to Messages on page 60 Main Menu Cleaning Card Test Card Serial Number Card Counters Versions Magstripe it if Network IPv4 Supply Type USB IP Address Network IPv6 Network IPyv4 Speaker Network IPv6 OpenCard Menu LCD Backlight K Power Language Magstripe Disable Oe i aeih 14 Using the System The menu system has four major branches e Use the Maintenance menu to run a cleaning card or print a test card e Use the Status menu to see settings and data about the printer e Use the Configuration menu to change settings e Use the Activate menu to enable or disable the printer for transport Q Use the Activate menu only during installation or removal of systems that require activation HINTS amp TIPS e You can access the menu system when Ready displays on line 1 of the LCD panel e The printer returns to the Ready stat
60. ng the topcoat is too high Solution Clean the laminator Refer to Clean the Laminator on page A 12 If the problem continues to occur contact your service provider Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide e Topcoat particles or flash can become attached to the card Try to brush off the particles e Clean the laminator Refer to Clean the Laminator on page A 12 e Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Note Reducing the temperature can reduce the number of particles but does not eliminate them Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Decrease the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide If the problem continues to occur contact your service provider for assistance Troubleshooting Problem The holo
61. o the heated roller SD260L SD360 SD460 Card Printers User s Guide Solution Make sure that the Debow card option in the Card Printer Driver is not selected Refer to the printer s Driver Guide for information about specifying the debow option Select the Debow card option in the Card Printer Driver Refer to the printer s Driver Guide Change the card debow time Refer to the Printer Manager Laminator section of the printer s Installation and Administrator s Guide Lower the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Switch to a different card stock Increase the laminator temperature for the overlay material Refer to the Printer Manager Laminate Type section of the printer s Installation and Administrator s Guide Clean the laminator Refer to Clean the Laminator on page A 12 If the problem continues to occur contact your service provider 49 Problem There are scratches or particles under the patch There are repeating marks on the patch The patch doesn t adhere to the trailing edge of the card The patch is not centered between the long edges of the card The patch has wavy lines along the length of the card 50 Probable Cause The inside of the printer is dirty The supplies have debris on them The heated roller is di
62. o the card The material adheres well to the edges of the card m The overlay does not come off when the card is bent or twisted e The card is debowed correctly e The impression is positioned correctly and has the proper depth If you need to make adjustments to the laminator or overlay settings refer to the Printer Manager section of the printer s Installation and Administrator s Guide SD460 Laminating System Clear Laminator Card Jam 1 Open the laminator access door 2 Remove the L1 and L2 if installed laminator cartridges 3 Turn the manual advance knobs inside of the laminator until the card is accessible 4 Remove the card 5 Replace the laminator cartridges 6 Close the laminator access door SD260L SD360 SD460 Card Printers User s Guide Clean the Laminator Clean the laminator when at least one laminator cartridge is loaded with holographic overlay material and any of the following are true e Particles appear on the laminated cards e Particles are visible inside the laminator For examples of problems that require laminator cleaning refer to Laminator Problems on page 49 Q This procedure uses a double sided sticky cleaning card that removes holographic overlay particles from the laminator When you clean the SD460 system using a regular cleaning card the card also moves into the laminator and cleans the laminator rollers card entry area and the impresser exit rollers Th
63. off the system 2 Request service The system must remain powered off 197 Laminator entry card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to remove the card 3 Close the laminator 68 Troubleshooting 198 L1 area card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L1 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator 199 L2 area card problem The card is not where it should be in the laminator 1 Open the laminator and remove the L2 supply cartridge 2 Turn the knob to remove the card 3 Replace the supply cartridge and close the laminator 200 Laminator exit card problem The card is not where it should be in the laminator 1 Open the laminator 2 Turn the knob to remove the card 3 Close the laminator 201 L1 supply problem The L1 supply is not moving properly To try another card 1 Open the laminator and remove the L1 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator 202 L1 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator SD260L SD360 SD460 Card Printers User s Guide 69 203 L1 supply type problem The laminator cannot use the su
64. or panel is not aligned correctly with other color panels Probable Cause The printhead is dirty or damaged The ribbon type was changed while card jobs were in the printer queue The cards are slipping in the track The cards are not the correct size for the printer SD260L SD360 SD460 Card Printers User s Guide Solution Refer to Magnetic Stripe Fonts in the printer s Driver Guide Refer to Magnetic Stripe Escapes in the printer s Driver Guide Reduce the font size to keep all text on one line Use the page setup feature of the application to set the page size before creating the document Consider creating a template for cards that opens at the correct page size Solution Clean the printhead Refer to Clean the Printhead on page 28 The type of ribbon installed in the printer determines the color profile used when the card is sent to print If the ribbon type changes while jobs are queued the card may not print correctly Allow all queued jobs to complete before changing the type of ribbon in the printer Changing to a ribbon of the same type does not affect printing Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Use cards that meet the size requirement for the printer Refer to Cards in your printer s Installation and Administrator s Guide for specifications If you must use the cards you have ask your system administrator for help
65. panel residue Run a cleaning card Refer to Run a Printer Cleaning Card on page 30 Use cards that meet the requirements for the printer Refer to Cards in your printer s Installation and Administrator s Guide Troubleshooting The pninting is too light Problem Photos look faded The printing is very light Probable Cause The image capture system needs adjustment The ribbon is loaded incorrectly The card was previously printed and has topcoat on it The printhead is not installed correctly The printhead power is too low The pnnting istoo dark Problem The card shows wrinkles in darkly colored areas All color printing is darker than intended Probable Cause The card includes very dark areas The printhead is not aligned correctly Color adjustment is too dark A change in the card stock you use can alter the appearance of printed cards SD260L SD360 SD460 Card Printers User s Guide Solution Color settings might not be optimal Adjust color settings Refer to the documentation for the image capture system Color Printing in your printer s Installation and Administrator s Guide and Color Adjustment Tab in your printer s Driver Guide Load the print ribbon correctly Refer to Load the Print Ribbon on page 23 Print only new cards Refer to Cards in your printer s Installation and Administrator s Guide Contact
66. place the PC port or the PC Contact your PC or port vendor if you need assistance SD260L SD360 SD460 Card Printers User s Guide 37 Network Installation Troubleshooting Problem The network cable is loose The Status page of Printer Properties shows the printer is not available but the printer shows Ready on the LCD panel The printer is not configured with the correct network address Solution Reconnect the data cable to the network port and the printer Restart the printer Follow your network troubleshooting procedures to isolate and test each component of the computer to printer communication link Suggestions e Verify the computer to network connection by accessing a network resource such as a network drive e The network administrator can test communication between a server and the printer e Make sure that the user is logged on to the network Make sure that the server name or IP address is entered in the Port Settings or Configure Port dialog box on the computer For more information about retrieving the printer s IP address refer to Retrieve the Printer s Network IP Address on page 18 Make sure that Ready displays on the printer s LCD panel Card Printer Driver Problems The Card Printer Driver and printer can have the following communication problems 38 The Card Printer Driver does not detect the network connected printer on page 39 The Card Printer Driver does not detect t
67. pply installed Use supplies designed for this laminator 204 L1 supply not supported The laminator cannot use the supply installed Use supplies designed for this laminator 205 L1 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator 206 L2 supply problem The L2 supply is not moving properly To try another card 1 Open the laminator and remove the L2 cartridge 2 Reposition repair or replace the supply and advance the repaired area one full turn 3 Replace the cartridge and close the laminator 207 L2 supply out or missing The laminator does not have usable supplies 1 Open the laminator 2 Replace the supply 3 Close the laminator 208 L2 supply type problem The laminator cannot use the supply installed Use supplies designed for this laminator 209 L2 supply not supported The laminator cannot use the supply installed Use supplies designed for this laminator 210 L2 supply not identified The laminator cannot use the supply installed Use supplies designed for this laminator 70 Troubleshooting 211 L1 heater problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 212 L2 heater problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the
68. press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 171 Insert same card side 1 up 1 Take the card from the printer and turn it over end to end so side 1 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card SD260L SD360 SD460 Card Printers User s Guide 67 172 Insert cleaning card l Insert cleaning card 2 Ifthe card is not immediately picked press the printer s UsER button or click OK Click Cancel if you want to cancel the cleaning card 173 Improper shutdown Always use the Power button to power off the printer Press and hold the User button to set the printer to Ready Click OK to clear the message Laminator Messages The following messages display on the printer LCD panel when you are using an SD460 laminating system They also display in a message on the PC that issued the card print job 177 Laminator not available The printer and laminator cannot communicate The card will be canceled 1 Make sure the data cable from the laminator to the printer is securely plugged in 2 Press the printer Power button to power off the system 3 Press the Power button again to power on the system 196 Laminator enor cnitical The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power
69. puoi 4 yy hee ENEN EEA te EES 2 eye ee ae ees 61 105 Magstnpe data emOr cacceehaed ae ia GG BROT ek Pee bbs oe 61 106 Magstnpe data notfound cee eee 62 107 Magstnpe read data CnOPr eee eee ees 62 LOS Magsinpe Gad NO Gatlaias ik iba ean 6 ieee A EO rE 62 LO9 PHNE NO DOM DYODIEIN rencrien a Wey iw ee eee wen eee ek Poe a 63 110 Prnt nhbbon out OrFMISSING 0 cc eee tenets 63 DEC QV TOE OIC KO herer hop tne ste eR eh 6 A eH EA Pe dee A e 63 112 Card NOPper CML i i s ise ae hare ae bare eA OR he ew 63 TIS IOSE COVEN TO COMMING 55 5555 ey ee ok eae a nih Gh hele Sd Gee eae BGR A 64 114 Coveropened during job cc eee eens 64 116 Magstnpe not ava lla bles in44 hae aaa be Red aaa Pa a 64 117 Readernotavailable 0 0 0 eee teens 65 118 Pint nbbon type problem 0 eee teens 65 T19 Pint nOon NOt SUDPOME ssi tiknes Peas owe ede ie Ae eae os 65 120 User paused the printer ananena eee eee 66 121 Pint nbbon not identified 0 ee eee eee nes 66 122 Magstnpe format problem 1 ee eee eee 66 123 Insert new Card side LUP eee eens 66 124 Insert same card Sd 2UP we eee eee 66 149 Option not installed 0 eee tee eee eens 67 152 INSertnew Cala SCC 2 U0 sities eed aa a aa bana a oat 67 153 Insert same card sde 2UP 1 nananana eaa 67 170 Insert new card side LUP 6 nananana 67 171 Insert same card side LUD LL eee eens 67 172 Ins
70. rd in the printer 4 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card Troubleshooting 149 Option not installed The printer does not support the personalization being requested for the card The card will be canceled Change the card data to match the printer s options and settings or print to a printer that is configured to support the personalization being requested Press the User button on the printer or click OK on the PC to clear the message HINTS amp TIPS In the card format don t include references to hardware that cannot be accessed by the system For more information refer to your ID software documentation or ask your system administrator 152 Insert new card side 2 up l Turn anew card over end to end so side 2 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 153 Insert same card side 2 up 1 Take the card from the printer and turn it over end to end so side 2 is facing up 2 Insert the card in the printer 3 Ifthe card is not immediately picked press the printer s User button or click OK Click Cancel on the PC if you want to cancel the card 170 Insert new card side 1 up l Insert a new card in the printer with side 1 facing up 2 Ifthe card is not immediately picked
71. ribbon remaining that causes the printer Ribbon Low light can be set using the Printer Manager FrontPanel printer setting The driver displays the actual percentage of ribbon remaining and cannot be changed As a result the indicators may not be in agreement The printer USB cable was disconnected after the application sent the job Reconnect the cable and try the job again The Windows print queue is offline This can result if the printer is powered on before the computer Do one of the following e Unplug the USB cable and plug it back in or e Place the print queue online Open the Devices and Printers control panel Right click the printer icon and select See what s printing to display Windows Print Manager Clear the check mark from Use Printer Offline in the Printer drop down list We recommend that you turn on the PC and wait until it has started Then power on the printer Troubleshooting Pinter Messagesdo not display on the PC Problem A USB connected printer issues a message on the LCD but the message does not display on the PC Solution Windows has a 15 character limit for the computer name If the computer name is longer than 15 characters it treats the name as not valid and does not display the message Do the following to change the computer name 1 Press the USER button on the printer to clear the message on the LCD 2 On the PC open Control Panel System and Security System
72. rint ribbon is not moving properly 1 Open the printer and remove the ribbon cartridge 2 Reposition repair or replace the ribbon and advance the repaired area one full turn 3 Replace the ribbon cartridge and close the printer Press the User button on the printer to clear the message On the PC click Retry or click Cancel to cancel the card 110 Pint nbbon out or missing The printer does not have usable ribbon To complete the current card l Open the printer and remove the ribbon cartridge 2 Install a new ribbon and cleaning roller 3 Replace the cartridge and close the printer Press the USER button on the printer to clear the message On the PC click OK or click Cancel to cancel the card HINTS amp TIPS Used ribbon has negative images of printed data To keep the data confidential follow your company policy to discard used ribbon 111 Card not picked The printer did not pick a card To complete the current card For printers with an input hopper open the input hopper add or reposition cards and close the hopper For printers with single card feed push the card in until the printer picks it Press the USER button on the printer to clear the message On the PC click OK or click Cancel to cancel the card 112 Card hopper empty The printer did not detect cards in the input hopper Add cards to the input hopper Press the USER button on the printer to clear the message On the PC click OK or cl
73. rty The overlay is wound incorrectly on the take up spool The overlay is not loaded correctly in the cartridge The laminator cartridge is not fully seated in the laminator The overlay material is wound unevenly on the supply roll The laminator cartridge is damaged The temperature for applying the overlay is set too high The heated roller is damaged The card has features such as a smart card chip that interfere with application of the overlay Solution Clean the printer Refer to Run a Printer Cleaning Card on page 30 Store and handle supplies carefully Keep supplies in the original packaging until you are ready to use them Clean the laminator Refer to Clean the Laminator on page A 12 If the problem continues to occur contact your service provider Process another card to allow the overlay material to reset itself If it doesn t remove the cartridge and turn the take up spool clockwise several turns Load the overlay material correctly Refer to Load Laminator Overlay Material on page A 8 Make sure that the cartridge is seated in the laminator properly Process several cards to allow the overlay material to center itself Align the edges of the overlay on the take up spool Replace the laminator cartridge Decrease the laminator temperature setting Refer to the Printer Manager Laminate Type section of the printer s Installation and Adm
74. smooth level surface for loading 3 Push the release latch a and open the gate on the laminator cartridge b 4 Remove both used spools from the cartridge if present A 8 SD460 Laminating System 5 Load the new roll of laminator overlay material a Putthe blue supply spool on the blue supply spindle of the cartridge c The overlay supply roll can go on only one way and only fits on the correct spindle b Put the empty silver take up spool on the silver take up spindle d C Turn the take up spool clockwise to remove slack from the material e The overlay material loads in an S shape Make sure that the overlay material is between the guides on both the take up and supply sides of the cartridge 6 Close the laminator cartridge gate f Push it in until the latch clicks in place g Make sure that the overlay material is not pinched by the cartridge gate 7 Replace the loaded laminator cartridge in the printer 8 Remove the L2 orange cartridge if installed from the laminator 9 Repeat steps 3 through 7 to load the overlay onto the cartridge 10 Close the laminator access door SD260L SD360 SD460 Card Printers User s Guide Card Design Set up your card design using your card production software or another application such as Microsoft Word You can specify your lamination preferences using the Card Printer Driver Your card production software also may provide lamination set
75. st card Refer to Print a Test Card on page 22 for more information a lf the test card prints the printer is working correctly Continue to step 4 a lf the test card does not print the printer is not working correctly Request service for the printer 4 Connect the printer data cable if necessary Make sure that you use the same type of cable USB or network used when the printer was installed 5 If you use the XPS Card Printer Driver print a driver sample card For the steps to follow refer to your printer s Driver Guide a lf the sample card prints the printer and driver are working correctly Continue to step 6 a lf the sample card does not print the printer and driver have a communication problem Determine the cause of the problem and try the sample card again If you do not use the Card Printer Driver ask your service provider or software provider for assistance SD260L SD360 SD460 Card Printers User s Guide 35 6 Print a card using your card production software a fthe card prints your software is working successfully with the printer Troubleshoot the card design if necessary a lf the card does not print check the following Inthe application is the correct printer selected in the Print Setup or Print dialog Ifthe printer produced a blank card review the page size or driver settings If the card causes an error the card might have a type of data the printer does not support Installat
76. system 2 Request service The system must remain powered off 213 L1 heater sensor problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 214 L2 heater sensor problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 215 L1 heater roller problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off 216 L2 heater roller problem The laminator has encountered a critical error The card will be canceled 1l Press the printer Power button to power off the system 2 Request service The system must remain powered off SD260L SD360 SD460 Card Printers User s Guide 217 Debow problem The laminator has encountered an error in the debow area l Remove the card 2 Press the printer Power button to power off the system 3 Press the printer Power button again to power on the system 4 Ifthe problem occurs again request service 218 Impresser problem The laminator has encountered a critical error The card will be canceled 1 Press the printer Power button to power off the system 2 Request service T
77. t ribbon problem on page 63 to repair or replace the ribbon if needed For laminator card jams refer to Clear Laminator Card Jam on page A 11 Troubleshooting Messages and Conditions When the printer cannot process the card sent it issues a condition The LCD panel on the front panel shows these conditions When you use the XPS Card Printer Driver the printer driver also displays the condition as a message on the PC In a shared printer environment messages can differ slightly from the messages and conditions described in this section e Messages on the Printer LCD e Messages from the XPS Card Printer Driver on the PC on page 59 e Messages from Printer Manager on page 59 e Other Messages on page 59 Messageson the Pnnter LCD All messages are associated with a print job The printer issues messages that focus on recovering from problems e The printer displays a message number and a short description for each message e If more than one message was issued the next message displays after you correct the problem and press the User button e The lights on the front panel flash while messages display on the LCD panel to tte tes ete Sond SD260L SD360 SD460 Card Printers User s Guide 55 revive anita oF OF Wa No LCD Gn aa User Light Supply Light Card Light m 1 56 Troubleshooting Supply Laminator LCD Message User Light Light Card Light Light Laminator error critical Green Flash Amber
78. th CSA UL60950 1 requirements and the Low Voltage Directive 2006 95 EC Therefore safety issues pertaining to operation and repair of Datacard equipment are primarily environmental and human interface The following basic safety tips are given to ensure safe installation operation and maintenance of Datacard equipment e Connect equipment to a grounded power source Do not defeat or bypass the ground lead e Place the equipment on a stable surface table and ensure floors in the work area are dry and non slip e Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency e Know the location of fire extinguishers and how to use them ABC type extinguishers may be used on electrical fires e Know local procedures for first aid and emergency assistance at the customer facility e Use adequate lighting at the equipment location e Maintain the recommended temperature and humidity range in the equipment area Regulatory Compliance Notice for USA FCC notice This equipment has been tested and found to comply with the limits for Class A computing devices pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance w
79. the cards to eS separate the edges before placing them in gt RM the input hopper b m Insert ISO magnetic stripe cards with the stripe back side facing down and to the right Insert smart cards with the smart card chip facing up and toward the back of the hopper 3 Close the input hopper Load the Prnt Ribbon Load the print ribbon when you install the printer and when the ribbon runs out 1l Open the printer cover 2 Remove the print ribbon cartridge SD260L SD360 SD460 Card Printers User s Guide 23 3 Load the Cleaning Sleeve Load a new cleaning sleeve when you load a new roll of print ribbon when you notice debris on the printed cards or when the cleaning sleeve is no longer sticky L 4 Install the Ribbon Cartndge Install the assembled print ribbon cartridge into the printer l 2 24 Load a full roll of print ribbon the blue spool onto the blue spindle closest to the cartridge handle until it clicks into place Place the silver take up spool on the silver spindle with the black gear until it clicks into place Wind the take up spool counterclockwise one full turn Remove the cleaning roller spindle from the ribbon cartridge Slide the spindle into the continuous cleaning sleeve a Place the spindle with the cleaning sleeve onto the ribbon cartridge b Remove the protective wrapper from the cleaning sleeve c Open the printer cover Hold the print r
80. tings The Card Printer Driver allows you to specify both printer and lamination preferences Refer to your printer s Driver Guide for complete information on setting up printing preferences and lamination options e Ifthe printer has one laminator you can apply the overlay material to one or both sides of the card e Ifthe printer has two laminators loaded with different overlay materials the quickest way to process a card is to apply the overlay in L1 to the front of the card and the overlay in L2 to the back of the card You can fine tune the settings that control the application of the overlay using Printer Manager Refer to the printer s Installation and Administrator s Guide for information on using Printer Manager Venfy Setup A 10 After you set up the printer print several test cards to determine how well the laminator applies the overlay to the card You can print test cards from the Card Printer Driver refer to the printer s Driver Guide from the printer LCD panel refer to Print a Test Card on page 22 or from Printer Manager refer to the printer s Installation and Administrator s Guide You may need to print multiple test cards to make sure the overlay is positioned correctly The card stock the card design and the printer s environment all can affect the appearance of cards When evaluating a card make sure that e The overlays are being applied properly m Each overlay is applied completely t
81. tripe module Solution Review the encoding format setting for the tracks in Printer Manager Refer to the Printer Manager Printer Setting Menu in the Installation and Administrator s Guide Make sure that the application is using the selected encoding format for the track If the application and track are set to the same format and the error message displays repeatedly contact the application provider for assistance Verify the type of magnetic stripe option in the printer If the printer label indicates a 3 track ISO module you can send data for tracks 1 2 and 3 If the printer label indicates a single track JIS module you can send data for track 1 The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software Troubleshooting Laminator Problems This section describes problems that might occur when you are using a laminator to apply overlay to the card Patch Appearance Problems Problem Smart cards don t work after the overlay is applied Cards are bowed too much The patch comes off when the card is flexed Probable Cause The Debow card option is selected The Debow card option is not selected Debow time is not set correctly The temperature is too high for the card stock used The card stock doesn t work with the overlay The temperature is too low for the overlay material A patch is stuck t
82. us Light on page A 3 Card Entry Area The card entry area receives the card from the printer and places it into position for laminating Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray Laminator Power The power connection provides a plug in connector for the Connection laminator power supply A 2 SD460 Laminating System Laminator Status Light The status light shows the status of the laminator Solid green Ready Blinking green Busy Solid blue Idle Sleeping Blinking blue Heating Blinking red Error Laminator Front and Right Side Impresser if ma io i riou Hopper W Laminator Access Door Card Output Hopper The card output hopper holds up to 100 completed cards Laminator Access Door The access door provides access to the laminator supplies Impresser The optional impresser is located inside the laminator just before the card exit slot SD260L SD360 SD460 Card Printers Users Guide A 3 Inside the Laminator The SD460 system has one standard laminator in the L1 position with an optional second laminator in the L2 position The laminators apply topcoat or patch overlay material to the card Topcoat is a continuous film and patch is a die cut polyester shape Both laminators can apply either overlay type Refer to Laminator Overlay Materials on page A 6 Manual Advance Knobs L1 Laminator Manual Advance Knobs L1 Laminator green cartridge
83. us after 2 minutes of no activity Changes not applied are lost e To leave a selection without changing the value press the up or down arrow key until Exit displays and then press ENTER SD260L SD360 SD460 Card Printers User s Guide 15 User Button and Light The printer s User button displays with a border of light that indicates the system status Use the USER button to 16 Suspend printer activity press the UsER button when the LCD panel displays Ready Clear a message press the User button once Clear all messages press the User button for 2 seconds or more Clear all cards currently printing press and hold the User button for 2 seconds or more Make sure that this action is allowed in your card system Determine whether the printer is ready busy printing or not available Indicators include the following Off Green Blinking green Amber Blinking amber Color Cycle Amber Green Light Green Off The printer is off or suspended The printer is ready The printer is busy The printer is not ready The Power button was pressed to turn the printer off The printer has an error The system is not ready ora door on the system is open The colors cycle quickly Using the System Ribbon Light The ribbon indicates the status of the print ribbon in the printer Indicators include the following Off The print ribbon is okay T Blinking amber A blinking light indicates one of t
84. your service provider for instructions to install the printhead correctly Log on to Printer Manager as a WebAdmin Open the Printer Settings gt Print menu Increase the YMCPower setting and click Set Current to save your changes Solution Change the design to use smaller areas of dark color Contact your service provider Change the color adjustment settings Refer to Color Printing in your printer s Installation and Administrator s Guide and Color Adjustment Tab in your printer s Driver Guide 45 The monochrome pninting has flaws Problem Probable Cause Solution Text has broken partly The monochrome K If the card does not include a bar code printed characters power setting is balanced increase the monochrome intensity If the to print both fine text card includes fine text and bar codes change and bar codes the text to improve printing Refer to Monochrome Printing in the printer s Installation and Administrator s Guide The text is formatted to Contact your service provider Format text to print with color and the print black so that the text is not dithered card is being printed with monochrome ribbon Printing is uneven or is The monochrome K Increase the monochrome intensity Find a missing in some areas power setting is too low balance between printing all card data and The cards require a causing wrinkles different setting A black and white image The Windows P

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