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Net Commander Manual

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1. User Manual Version 1 0 torage ommander Leading The Way In Facilities Management Software W elcome to Net Commander Developed exclusively for the self storage industry Net Commander has been designed to use the latest Windows 32bit graphical architecture incorporating features not found in any other management program This manual will help you to quickly get started with Net Commander We strongly recommend that you start with Section 1 Exploring Net Commander This section will give you an overview of all of the individual functions screens and parameters that effect the operations of Net Commander Proceeding to Section 2 Using Net Commander will allow you to familiarize yourself with basic operations such as move in move out adjustments transfers payments as well as other standard operations you as self storage managers do on a day to day basis It is important to understand that even though these operations may be considered standard to all self storage facilities stores not all stores operate exactly the same For instance some stores may charge rent on the first of the month while others charge rent each month on the calendar day of the move in Anniversary date some stores prorate unused rent at move out while some will only allow prorated refunds if the customer gave notice within a predetermined time frame The list of operational differences used throughout the Self Storage industry is extensive and whil
2. i over you can click on the Reload Original Values button This will reload the original settings prior to any saved changes Clicking on Cancel will terminate the security change To save the changes click on Save Program Functions Go to Reports Select all Program Functions Clear All Program Functions l Additional Logon FT Charge A Fee l Setup Required Fields l Link Units M Other Income e Required Fields C Change Walk Thru Order E Program Setup Unit Sizes l Reset Gate Interface A M Schedule Move Out wo Payment M Cancel a Scheduled Move Qut M Schedule Move Out with Payment Setup Fees l Setup Late Charges M Facility Information Make Adjustment O security screens E Setup Fricing Flans FT Setup Discounts I hove In M Move Out M Accept Payment Save Reload Original Values Cancel Figure 37 Storage Commander Permissions 24 Maintenance Security The user EmMP1 security changes have sent down to the facility Storage Commander will be Updated during the next transmition Select Another User Return to Main Figure 38 Security Receipt After saving your changes a receipt will be displayed To see the affect of the change you need to wait until the Transmitter and the Net Commander Server has exchanged data The time this usually takes is double the interval time See Chapter 1 Net Commander Overview for more information on interval times The receipt gives you two options you can make changes to anot
3. Percent Amount value determines percentage to be used Round to whole number Selecting this radio button allows the discount to be rounded to the nearest whole dollar This is only an option if the discount is based on a percentage value Dollar Amount Enables the discount to be based off of a dollar value Percent Amount value determines dollar amount to be used Only Available During Enables the discount only to be available at time of a move in Move In Recurring Enables a discount to expire otherwise the discount is set to be a one time discount Apply During Prorated Enables the discount to be applied during a prorated period Periods Table 4 Discount Settings If the discount is enabled to be recurring you can control the duration of the discount by editing the settings in the Duration area Table 5 displays additional settings to be used with a recurring discount Expires Enables the discount to expire This must be enabled in order for the other settings to be editable Months after Move In A numeric value that determines how long the discount will last for Starting Month A numeric value that determines what the system considers the starting month A numeric value of zero indicates that the expiration time starts at the time of the move in A numeric value of two would indicate that the expiration time starts 2 months after the move in not including the month of the move In Table 5 Recurring Discount Setting
4. Then navigate your mouse to the menu and then select Maintenance gt Program Setup and then click on Discounts Rate Change Fees Linit Sizes As in Storage Commander clicking on a discount will automatically display the settings for that discount You can click on Cancel to exit and return to the main screen Maintenance Discounts i Select the discount to view or make changes Senior Discount YOU can only change one discount per submital Mew Delete Percent Amount Percent 7 75 7 75 100 Round to whole number Dolar Amount Options Tn Automatically Apply during Move In Only Available During Move In O Recurring Each billing period E Apply During Prorated Periods Duration Move in Oty _ A Months after Starting Month o Expires hMowe Ir O Move In Save Cancel Pending Commands Mo pending commands atthis time Figure 42 Discounts 29 5 3 1 EDITING DISCOUNTS Working with existing discounts in Net Commander you can only save changes to one discount at a time You can edit the discount by selecting unselecting checkboxes M radio buttons and or change any values Click on Save to commit to the changes Table 4 displays the settings to be used in a discount Percent Amount The percentage or dollar value to be used Percent Enables the discount to be based off of a percentage value
5. express or implied affecting this instrument that are not expressly set forth herein License Agreement SOFTWARE LICENSE This is a legal agreement between you either an individual or an entity the end user and Empower Software Technologies Inc If you do not agree to the terms of this Agreement promptly return the disk s and accompanying items including all documentation to Empower Software Technologies GRANT OF LICENSE This Empower Software Technologies License Agreement License permits you to use one copy of the software as specified in the invoice on a single computer at the site specified in the invoice If you have multiple Licenses for the software then at any time you may have as many copies of the SOFTWARE in use as you have Licenses The SOFTWARE is in use on a computer when it is loaded into the temporary memory i e RAM or installed into the permanent memory e g hard disk or any other storage device of that computer COPYRIGHT The SOFTWARE is owned by Empower Software Technologies Inc and is protected by United States copyright laws Therefore you must treat the SOFTWARE like any other copyrighted material e g a book or musical recording Instructional materials accompanying the SOFTWARE may not be copied without prior written approval of Empower Software Technologies Inc OTHER RESTRICTIONS This Empower Software Technologies License Agreement is your proof of license to exercise the rights
6. Based On Unit Size Options e Automatically Apply during Mowe Ir O Only Available During Move In E Recurring Each billing period E Deposit refund on move out e Apply During Prorated Periods FT Apply For Returned Checks m Apply During Unit Transfers T Apply After Discounts T Apply as Taxes Save Cancel Pending Commands Mo pending commands at this time Figure 46 Fees 5 4 1 EDITING FEES Working with existing fees in Net Commander you can only save changes to one fee at a time You can edit the fee by selecting unselecting checkboxes M radio buttons and or change any values Click on Save to commit to the changes Table 6 displays the settings to be used in a fee Percent Amount The percentage or dollar value to be used Percent Enables the discount to be based off of a percentage value Percent Amount value determines percentage to be used 33 Round to whole number Dollar Amount Deposits Based On Unit Sizes Automatically Apply during Move In Only Available During Move In Recurring Deposit Apply During Prorated Periods Apply For Returned Checks Apply During Unit Transfers Apply After discounts Apply as Taxes Table 6 Fee Settings Selecting this radio button allows the discount to be rounded to the nearest whole dollar This is only an option if the discount is based on a percentage value Enables the discount to be based off of a do
7. C BOOK MARKING NET COMMANDER Internet browsers allow you to save your internet address by book marking them Net Commander Internet address can be saved will save you time from having to type in the address each time To bookmark Net Commander in Internet Explorer go to the login screen and from the menu at the top click on Favorites then click on Add to Favorites 40 3 Net a a Microsoft Internet Explorer File Edit View Favorites Tools Help ede o O Qa O y o AURRE Partile e Favorites Address address E https https Links 2 EFI AM 640 More Stimulating Talk Radio 2 107 7 The Bone Listen Live 2 Net Commander rites A Media al PHPSESSIO Fa022P9d1d3698173bc4e Figure 55 Partial display of the browser An Add Favorites dialog window will appear This prompt is asking for a name that will allow you to identify the bookmark from a list of bookmarks You can choose to rename it or keep the default Net Commander name You can also choose to file the Bookmark in another folder within your bookmark list by clicking on Create In gt gt and then select the destination folder Click on Ok to save the bookmark Add Favorite Ax se Internet Explorer will add K page to your Favorites list Make available offline Eustomize Cancel Mame Net Commander Create in gt gt Figure 56 Add Favorites Dialog After saving the bookmark it now has to be edited The bookmark was bookmar
8. It looks and functions similarly to Storage Commander with some minor exceptions There is a slight difference in the Net Commander version from the Storage Commander version The difference is that there are some buttons at the bottom of the rate change screen in Storage Commander that are not used on the Net Commander Version The missing buttons are Processing Pending Changes Now and Pending Rate Change Report Pending Commands Description Facility ID Posted Time Post ID Mat Commander User Rate Change for facility Demo One on Wed Jun 30 17 52 11 POT 2004 demol 175211 08 30 2004 2O0406301 7521132003500 demo If there are any Pending Commands from a previous rate change that has not been processed by the Net Commander Transmitter then that command will be displayed in the Pending Commands section 25 Maintenance Rate Change Match Based On Size Location Building Type i FT Move In Date After O Before MMDDITrrY i E Last Change anel O Before MMDDITrrY Dd FT Current Rate Higher fo 00 Lower selected Units Select Only Apply To Available Units Schedule Change Fending Commands Show Pending Changes Mo pending commands atthis time Figure 39 Rate Change Change Amount To Amount Percent 10 00 10 0 00 C increase Decrease Base Monthly Rate F Round to nearest dollar tf Mew Amount Add Amount Subtract Amount
9. Report Active Customer Status Demo One 1900 Main Street Lone Pine CA 93385 Unit Deposit Active Customer Status Paid Name Unit Phone status Balance Balance Through AGUIRRE SILVIA E1 0 00 0 00 2004 08 07 8741 747 4848 ARCHER ANNIE C25 0 00 0 00 2004 07 09 848 488 8484 BARRINGER BONNIE E7 0 00 0 00 2002 03 12 888 383 8383 Burton Shay D1 0 00 0 00 2004 07 19 212 938 3888 CONMER PHILL EN 0 00 0 00 2004 06 28 856 920 0002 Demo Two Active Customer Status 1900 Main Street Lone Pine CA 93385 Mame Unit Unit Deposit Paid Phone Status Balance Balance Through AGUIRRE SILVIA E1 0 00 0 00 2004 08 07 8741 747 4848 ARCHER ANNIE C25 0 00 ooo 2004 07 09 848 489 8484 BARRINGER BONNIE E7 0 00 0 00 2002 03 12 888 383 8383 Burton Shay D1 0 00 0 00 2004 07 19 212 939 3888 CONMER PHILL Ad 0 00 0 00 2004 06 28 8581 920 0002 CORYANN DONMA D4 0 00 0 00 2002 03 12 999 884 9343 Downey Dave 028 20 00 0 00 2004 06 15 565 666 6562 ELIAS ERICKA AIO 0 00 0 00 2004 07 09 999 393 9394 DemoThree Active Customer Status 1900 Main Street Lone Pine CA 93385 Mame Unit Unit Deposit Paid Phone Status Balance Balance Through AGUIRRE SILVIA E1 0 00 ooo 2004 08 07 8741 747 4848 ARCHER ANNIE 025 0 00 0 00 2004 07 09 848 488 8484 BARRINGER BONNIE E7 0 00 0 00 2002 03 12 898 383 8383 Burton Shay D1 0 00 0 00 2004 07 19 2127 9038 3888 KEEBLER SERGIO E3 0 00 ooo 2004 07 23 949 478 2828 MEN
10. changes to Storage Commander atthe facility This is nota security page for Net Commander lf you need Net Commander changes to your account please contact your Met Commander Systems Administrator You can make security changes here by selecting the user and then clicking the Display Settings button To remove the user just select the user and then click on the Remove User button To add new user just simply click on the Add User button Select a user to be edited or Add a new user Select User Display settings Set Password Remove Leer Add ser Cancel The security changes will not take affect until the Net Commander Transmitter at the facility has synched up with Net Commander Figure 36 Security Screen To change a user s Storage Commander security permissions click on the Select User drop down menu and select a user Then click on the Select a user to be edited or Add an Select User _ Display Settings Ser Display Settings select User ADMIN A screen similar to Figures 37 will display the user s Storage Commander security permissions Any permission with a check in the checkbox means that the user has permission to use that feature The screen is broken into two main sections Reports and Functions The screen conveniently displays 23 feature buttons and navigational links in different locations This is convenient when you are editing a user s Program Function settings you can c
11. of each report This will automatically open up a separate window and then a print dialog will appear After you are done printing you can then close the separate report window and return back to the main internet browser that is displaying your current session of Net Commander rit Interne Esploner J alal a 0 00 100 00 4 i PIEL Staur Meade D Para ty fe Preferences 100 00 3100 00 N Fad Frode Arz Correr Balanee 0 00 Page Flange Tal Hurdes of cop O CP f iF r l gt pl Ender edhe o pere pays runi ot a ele O E LEHL 11 3 Activities The activities in Net Commander are modeled after Storage Commander as much as possible Some features are modified to fit the Internet remote user environment Other features may not apply to remote operations therefore they are not supported 3 1 ACCEPT PAYMENT Net Commander only displays balances after Storage Commander has assessed rent or fees At the time of this writing Net Commander does not accept any prepayments To accept a payment select the facility from the Control Panel and then move your cursor up to the menu and select Activities gt Accept Payment A current customer list will appear All the customers are listed alphabetically and with their unit s in parenthesis Activity Accept Payment k Demo 1 Top Return to Main A AGUIRRE SILVIA J E1 ARCHER ANNIE A 625 B Burton Shay M D1 C CONNER PHILL D 147
12. reports can be ran across all facilities or a region Activities and Maintenance functions can only be used when individual facilities are selected Selecting the Facility Range to All will allow a report to compile information from all the facilities 1 Select Facility Range Select Facility Fange 2 Select Dates select Facility Range E M T D Y TD IN EE kpe lfa 2004 gt 50 une 9 2004 Figure 11 Control Panel selecting the Facility Range to All Selecting the Facility Range to an individual facility will allow a report to compile information from that selected facility 1 Select Facility Range Select Facility Range 2 Select Dates select Facility Range MTD YTD NES May 17 2004 To May 17 2004 Demo 1 Demo 2 Demo 3 Regions ME Demo Figure 12 Control Panel selecting the Facility Range to an individual facility Selecting the Facility Range to a region will allow a report to compile information from all facilities within that selected region 1 Select Facility Range Select Facility Range 2 Select Dates select Facility Range M T D YTD June 10 2004 To June 10 2004 Figure 13 Control Panel selecting the range by Regions 2 4 2 SETTING THE DATE RANGE You can use the preset date ranges to easily set the range that reports will be compiled by You can also set a custom date range 1 Select Facilit
13. that menu item id F Figure 8 Sub Menu Expanded If a user does not have access to a particular Net Commander function then the menu function will be grey and italicized as circled in red in figure below Itis important to note that if user has an account on both Storage Commander and Net Commander that the user s access privileges are not automatically synchronized If access privileges change on one system then they have to manually change them on the other system Accept Payment Se Make Adjustment Reverse Transaction i Figure 9 Disabled Menu Items 2 4 USING THE CONTROL PANEL The Control Panel s purpose is to allow the user to select settings prior to running a Net Commander function These settings are the Facility Range and Date Range Whether it be a report or an activity every function in the menu must have the Facility Range set prior to running the Net Commander function The Date Range is optional and is only applicable to viewing reports The Facility Range must be set before viewing any report or performing any function 1 Select Facility Range Select Facility Range 2 Select Dates Today W T D MT D Y T D C Date Range From May 17 2004 To May 17 2004 Figure 10 Control Panel 2 4 1 SETTING THE FACILITY RANGE The Facility Range is broken down into three categories All Facilities and Regions Currently only the
14. update Storage Commander of the Rate Change Clicking on Go Back to Fees will take you back to the Fees screen Return to Main will cause you to return to the Main screen 34 Maintenance Fees Receipt Updated Sales Tax fees from facility demot This command will be Updated in Storage Commander in the nest transmission thas been added to the Pending Commands list Go Back to Fees Return to Main Pending Commands Description Facility ID Posted Time Postil Met Commander User Updated Sales Tax fees trom facility demol demo 14 28 46 07 02 2004 2004070214284 6886235200 demo Figure 47 Fees Receipt 5 4 2 CREATING FEES Retumed Check Fee NSF To create a new discount click on the New button from the initial fee screen A Sales Tax dialog will open in the body of Net Commander You need to type in a Fee Name to identify the new discount Please refer to Chapter 5 4 1 Editing Fees for information on discount settings Click on the Add Fee button when you are done setting up the discount Click Cancel to cancel your changes and return to the main Net Commander screen mb Delete Maintenance Fees Fee Mame Percent Amount Percent 75 7 75 0 T Round to whole number Dollar Amount CM Deposits Based On Unit Size D pS o 5 an Automatically Apply during Move In Only Available During Move In Recurring Each billing period Deposit refund on move 0011 Apply During Prorated Peri
15. 6 3 12 12 0 135 00 540 00 720 00 19 8 5 10 10 1 g 10 0 65 00 585 00 650 00 10 0 10x10 10 2 5 20 0 160 00 400 00 200 00 20 0 10 20 36 16 16 44 4 1 245 00 1 280 00 2 880 00 43 2 Total 72 22 42 30 6 1 605 00 2 805 00 5 050 00 31 8 Legend Countis all units including unavailable company and reserved units Projected Rentis sum of actual rent for rented units Vacant Rentis sum of default rent tor vacant units Default Rentis sum of default book rent for all units Economic Occupancy is ratio of Projected Rentto Default Rent Figure 32 Sample Report Each report will be clearly identified by the tab and by the title on the report itself Just below the title will be the facility that the report is being compiled for Reports can be printed by clicking on the Printer Friendly icon For reports that operate on a date range you have to set the date range prior to running the report If you dont set a date range on a report that uses a date range then the report uses the default date range The default date range is set to the current day Currently Net Commander doesn t indicate which report uses date range prior to running the report 19 However when you run report like in Figure 33 you can see the date range circled in red m l Report Monthly Facility Summary E riendly MORAnNY To HAEN Date Range 06 44 2004 to 06 24 2004 Facility Demo 1 Adjustments Date Range Month Ending Transactions This Period Ren
16. Amount Percent 7 75 7 75 Round to whole number Dollar Amount Options Mn Automatically Apply during hiowe Ir E Only Available During Move In O Recurring Each billing period E Apply During Prorated Periods Duration Move In Og ATTN M Months after 0 Starting Month 7 Expires y Move In E 0 Move Inj Add Discount Cancel Fending Commands Mo pending commands atthis time Figure 44 New Discount Dialog 31 Maintenance Discounts Receipt Added Family discount from facility demo2 This command will be Updated in Storage Commander in the next transmission li has been added to the Pending Commands list Go Hack to Discounts Return to Main Pending Commands Description Facility ID Posted Time Post ID Met Commander User Added Family discount from facility demo demoz2 2 46 42 07 02 2004 200407021 2484239611900 demo Figure 45 Add Discount Receipt Upon adding a discount successfully you will see a receipt page similar to Figure 45 Depending on the Net Commander Transmitter interval time it will take some time for the pending command to be examined by the Transmitter The Transmitter will then update Storage Commander of the Rate Change Clicking on Go Back to Discounts will allow you to make another rate change Return to Main will cause you to return to the Main screen 5 3 3 DELETING DISCOUNTS To delete a discount select the discount you wish to delete and then click on the De
17. CORYANN DONMA I 004 D Downey Dave 120 E ELIAS ERICKA J 1410 ESCOBAR ISRAELI C21 Figure 23 Partial Customer List The Customer List has some navigational aids primarily on the title bar for the facility When the list is long and you need to quickly jump to the top of the list you can click on Top and that will take to the top Clicking on Return to Main will exit the customer list and take you back to the main screen Clicking on the customer name with multiple units will display a prompt so that you can choose which unit to apply money to If a customer only has one unit then Net Commander will take you directly to the Billing Info Section 12 To select a unit just place a check in the checkbox M You can select all checkbox by clicking on the Select All link Conversely you can click on the Clear All link to uncheck all the checkboxes When you are satisfied on which units you will accept payments for you can then click on Next to proceed to the next section If you need to go back at anytime then click on the Back button or click on Cancel to cancel the activity Activity Accept Payment b This customer has multiple units Select the unit s to apply payment to Wo C3 09 25 1999 1610 00 FP D5 09 25 1999 2835 00 Select All Clear All Total 4445 00 Next Back Cancel Figure 24 Multiple units prompt The Billing Info section displays a brief summary of the amount due before proceedin
18. DEZ JOY 030 0 00 0 00 2004 07 13 887 773 7373 PHILLIPS STEWE D5 0 00 ooo 2004 07 10 884 929 8758 PHILLIPS STEWE 037 0 00 ooo 2004 07 10 884 929 8758 Pruett Jas D12 30 00 0 00 2004 06 05 909 838 3882 Pre Lien REDDY KAREN 032 0 00 0 00 2004 06 14 888 292 9292 SANCHEZ CECILA D3 0 00 ooo 2004 07 23 849 400 0000 Yates Chloe C27 0 00 0 00 2004 07 23 409 928 4723 Figure 35 Sample Regional Report 22 2 Friendly 5 Maintenance The Maintenance area is where you control how Storage Commander functions You will find that for the most part the screens look the same as Storage Commander The Maintenance operations that Net Commander supports are User Settings Rate Changes Discounts Fees and Unit Sizes 5 1 SECURITY From Net Commander you can perform user related functions like change a user s Storage Commander Permissions a user s password add and remove users Just as in Storage Commander the maintenance features in Net Commander are very powerful For instance you can make a temporary change to user s Storage Commander Seitings so that they can make an adjustment After the adjustment is complete you can then disallow the user to make any further adjustments by disabling their permissions in the user settings Security K Paeces To open up the security screen just navigate to Maintenance and then click on Security Maintenance Security This Security page is to make security
19. Motto exceed 0 00 Effective Date MODO When To Apply O Prorate Pre Paid Accounts f Not Until Next Billing Period Motice To Customer Print Notice Date To Print MUDO Copies ho Change Default Price Per Size The Rate Change is divided into two sections The left side Match Based On contains parameters that allow you to match which unit customer will receive the rate change While the right side Change Amount To contains parameters that allow you to control the mechanics of applying a rate change Table 3 lists detailed descriptions of each of the parameters available for rate changes Rate change letters can be selected to print x number of days prior to the selected rate change The rate change itself can be configured as a Percentage increase or decrease Add to or Subtract from the current rate or a totally New rate Size Click on the down arrow to select a specific unit size to be used in the rate change Location Click on the down arrow to select a specific Location to be used in the rate change Building change 26 Click on the down arrow to select a specific Building to be used in the rate Type Move In Date Last Change Current Rate Selected Units Only Apply To Available Units Amount Percent New Amount Add Amount Subtract Amount Not To Exceed Effective Date When To Apply Notice To Customer Click on the down arrow to select a s
20. NG PASSWORDS IN THE BROWSER When using public terminals be careful that the browser does NOT save passwords When a web browser prompts you to save the password be sure to click on No Web browsers will try to save passwords for convenience if you allow them to Saving passwords is acceptable only if you are using Net Commander from the security of your own home or office The following figures are examples of password prompts AutoComplete x Do you want Windows to remember this password so that you xr don t hawe to type it again the nest time you wist this page T Don t offer to remember any more passwords Figure 61 Internet Explorer Save Password x iJ Password Manager can remember this logon and enter it automatically the next time you return to this web site Do vou want Password Manager to remember this logon Never For this ste Mo i Figure 62 Firefox Save Password 44 Empower Software Technologies Inc 27851 Bradley Rd Suite 120 Sun City CA 92586 951 672 6257 www storagecommander com
21. Payment Receipt Amount 1575 00 55 00 1610 00 41575 00 35 00 0 00 15 3 2 RESERVATIONS To make a reservation select the facility from the Control Panel and then move your cursor up to the menu and select Activities gt Reservations The screen will display a list of available units that are grouped by size The price of each unit is also displayed right next to the price Select a unit by clicking on the drop down menu just below the list of units Activity Reservations Avallable Units Demo 1 5X5 45 24544454647 AD 49 030 059 C40 C41 42 5X10 65 611 B12 B13 614 615 616 816 619 B20 1x10 80 El E3 E4 Es ES 10X 20 80 Cee C25 026 Cer 029 C34 C35 02 D3 06 DY Do 015 017 016 C20 Reserve Unit Ez Select Unit Figure 28 Reservation Available Units After you have selected a unit you will have to fill in the customer information With the exception of the Middle Initial Address 2 Alternate Phone Number and Email Address all the fields are required in order to process the reservation Customer Information First Hame Middle Inttial Last Name Address 1 Address 2 City State Zip Sect Sete E Phone Number Alternate Phone Number Po Email Address Po 16 Figure 29 Reservation Customer Information To process a check just click on the Radio Button for Check The Charge Fields will then be disabled Enter in the corresponding information from the customer s check in
22. ange your password just enter in your current password and then enter your new password You will need to confirm your new password by entering it again Click Change Password to proceed Change Password Change Password for demo current Password New Password pee SSS Confirm New Password pee SS Change Password Cancel Figure 17 Change Password screen If your new password does not match the confirm password then you will see an error message pop up Click OK and then retype the new password and then confirm the password Then click on Change Password again to proceed Microsoft Internet Explorer l Az A Sorry but your passwords do not match Figure 18 Password Confirmation error message If you are successful then you will see this message You can click on Return to Main Menu or just move your cursor up to the Program Menu Change Password Your password has been updated Return to Main Meru Figure 19 Your password has been changed successfully If you fail to enter your current password correctly then you will see the following error message You will need to restart the Change Password process all over again For whatever reason that you can not enter your current password correctly then your Net Commander Systems Administrator can reset your password for you Change Password Your current password does not match with the password that is in the system Please try again Change Password for d
23. e Sorry but your account has been Password Please contact your Met Commander systems administrator Figure 3 Error message from a disabled account Occasionally the Net Commander Administrator has to do maintenance on the Net Commander A message similar to the one in the following figure will be displayed Trying to login as the Administrator but with your login will take you back to this screen 20 Net Commander Down for maintenance We are sorry for the inconvenience Ye are doing maintenance on the server and willbe back up 1200 AM PDT Administrator Login Figure 4 Possible message from the Net Commander System Administrator 2 2 THE MAIN SCREEN The main Net Commander screen consists of Program Menu Control Panel Body Address Bar Login Information and Account Settings During any activity you will see all of these components in the application When you first log in you will see the Welcome screen et Commander Microsolt Internet Explorer A ab pl Be k yew Parorkes Job lbe Address Bar Back C gt x gt P p Search Lo Pavorkes AA 4 a a GA 4 y OA crec Y EY http ier shoragecommander com rodemodssctiora use PP Sl alto Fi bis e brad Links Internet address location Met Commander Demo a ey mm 1 Select Facility Ranged See Faiy Forge Login Information Lini Tiras 1035 AM 2 Select Dates E Today WD O MTD O Y T Lost Actiety 10035 AM Date Range Fr
24. e Commander has detected that this option has been selected it will turn on enable the Date To Print date field enter the date generally 30 days prior to the Effective Date and enter the number of 27 copies to print Table 3 Rate Change Parameters When the rate change set up is completed click on the Schedule Change button to enter the rate change into the scheduler The default unit price can be changed by clicking on the Change Default Price per Size button This will open the Change Unit Size screen Please refer to section 5 5 Unit Sizes for information on change a unit size default properties Upon a successful scheduled rate change you will see a receipt page similar to Figure 40 Maintenance Rate Change Success Your Rate Change has been posted for Demo One Storage Commander will be Updated during the next transmition Return to rate changes Return to Mair Fending Commands Description Facility ID Posted Time Fost ID Met Commander User Rate Change for facility Demo One on ved Jun 30 17 52 11 POT 2004 demat 115211 06 30 2004 2004063017521132003500 demo Figure 40 Rate Change Receipt Depending on the Net Commander Transmitter interval time it will take some time for the pending command to be examined by the Transmitter The Transmitter will then update Storage Commander of the Rate Change Clicking on Return to rate change will allow you to make another rate change Return to Main will cause you to ret
25. e Net Commander Server 1 2 TRANSMITTER The purpose of the Transmitter is to scan the Storage Commander database to update the Net Commander Server and to retrieve commands from the Net Commander Server If any of the records with the Storage Commander database have changed then those records will be sent to the Net Commander Server After the records have been sent the Transmitter then checks to see if there are any commands that need to be sent down to the facility If there are new commands the Transmitter will update Storage Commander and as a result of that command the Storage Commander records will be resent to the Net Commander Server in the next pass A command can be payment a reservation or any other Net Commander supported feature The Transmitter is set to run at a set interval for instance it can operate every ten seconds or every minute or whatever value that meets the requirements of your operation When logged into Net Commander and performing activities it will take double the interval time to see any changes in Storage Commander on the Net Commander Server side 1 3 NET COMMANDER SERVER The Net Commander Server provides the internet front end and allows you to perform activities payments reservations discounts etc view reports and make changes to the way Storage Commander operates all from an internet browser such as Internet Explorer or Mozilla If a Transmitter from a particular facility fails to transmit you
26. e Net Commander can be configured to meet the operational requirements of your store we strongly recommend that you take the time to review Section 3 Installation amp Setup to verify that Net Commander is configured correctly for your store We re available to help you with any questions that you might have in using Net Commander Net Commander comes with 60 days free technical support available from 7am to 5 om Monday through Friday Pacific Standard Time We also offer additional support at reasonable rates after the initial 60 days have expired If you have any ideas on how to improve Storage Commander please call us we are always happy to discuss new features with our customers Thank you Empower Software Technologies Inc 27851 Bradley Road Suite 120 Sun City CA 92586 2202 A aes 877 672 6257 Sl ica sales storagecommander com Technical Support 08 951 301 1187 A supportOstoragecommander com FAX a 951 672 6258 IMTOrNet ooccoooccnncnoccnnccocnnccnononnss www storagecommander com Terms and Conditions of Agreement These terms and conditions cannot be modified except in writing signed by an authorized Officer of Empower Software Technologies Inc Empower WARRANTIES A Installation of this product implies full and complete acceptance of the software Empower Software Technologies agrees to correct software defects that cause the software to fail to conform to Empower Software Technologies specification
27. e lod 25 5 2 1 SHOW Pending CHANG ess iria 28 93 DISCOS asii aaa 29 5 3 1 EdiUNA DISC OUI Sirna ia 30 Do2 Creating DISCOUNIES geredeneer aaa oia aaao ina 31 5999 Dol tng DISCO Sai a A rides 32 A O A E AE 32 5 4 1 EGNING TOC Saa da as 33 DA GhEAUNG OCS ona a a a NON 35 SAko DOlcUna FEOS AAA AA A 36 O Sd 36 5 5 1 A E NNA 37 552 Gi atinmg a Newell Size masia aia E dahaahalan 37 APPEAR 39 1 Net Commander Overview This is an overview and its goal is not to get into the specifics but to give you an idea of how Storage Commander and Net Commander interact It is important to understand that Net Commander contains a copy of Storage Commander data that is accessible though an internet browser Net Commander and Storage Commander store their data in two separate databases e Storage Commander does not look towards Net Commander for its data There are three components to the Net Commander operation Storage Commander Transmitter and the Net Commander Server Each component works independently of each other but in unison meaning if the Transmitter at particular facility fails to transmit then Storage Commander continues to function and the Net Commander Server continues to operate with other facilities All transmissions are conducted over a secure encrypted internet connection 1 1 STORAGE COMMANDER Storage Commander acts independently and continues to function if there is an internet outage or if a problem arises with th
28. emo CurrentPassword SS Change Password Cancel Figure 20 Change Password screen with error message 2 6 2 UPDATING YOUR CONTACT INFORMATION Your contact information is useful in large organization for so that if any problems arise your contact information will be available to the Net Commander System Administrator To make changes to your information just edit each field and then click on Update Contact Info Update Contact Into N First Name Middle Name E Last Name Phone Nurber sss Extension Ld Moble Number Po Fax Number Email Addresst Address2 SSS O city TS State Po Zi SSS Title Update Contact Into Cancel Figure 21 Update Contact Info 10 Once you have updated your contact info then you will see the info displayed without the editable fields To edit the fields again just click on the Update Contact Info link in the Account Settings area Update Contact Info First Name Demo Middle Mame E Last Mame Mlo Phone Mumber Extension Moble Murmber Fax Murmber Email demotestoragecommander corn Address 1 Address 2 City State Zip Title Return to Wain Menu Figure 22 Updated contact information screen When you are done you can click on the Return to Main Menu link or just run another Net Commander function 2 PRINTING To print reports or financial receipts just click on the Printer Friendly Icon wendy located at the top
29. er Address is https www storagecommander com ncdemo and any text following that address is deleted You can either highlight the whole text or place your cursor after the address and press delete until there is no more text After modifications are made to the address click on Ok to save the changes Figure 58 Bookmark Properties To bookmark Net Commander in Internet Explorer go to the login screen and from the menu at the top click on Bookmark then click on Bookmark This Page Met Commander Mozilla Firefox File Edit View Go Bookmarks Tools Help lt q A s qj Bookmark This Page h Ctrl D Manage Bookmarks ragecommander com nedemoslagin php PHPSESSID 9b205 i Firefox Help E Fer Bookmarks Toolbar Folder Firefox amp Mozila Information Quick Searches gt Net Commander Login Lisername Password Figure 59 Mozilla Firefox Bookmarking An Add Bookmark dialog window will appear This prompt is asking for a name that will allow you to identify the bookmark from a list of bookmarks You can choose to rename it or keep the default Net Commander name You can also choose to file the Bookmark in another folder within your bookmark list by clicking on Create In gt gt and then select the destination folder Click on Ok to save the bookmark Add Bookmark jx Hame Net Commander Create in E Bookmarks E cor Figure 60 Add Bookmark Prompt 43 D SAVI
30. eservation click on the Reserve Another Unit link or click on Return to Main to the main screen 17 Activity Reservations Reserve Another Unit Return to Main ies riendly Receipt Main Street Storage 1900 Main Street Lone Pine CA 93385 909 672 6257 Silva Matt 1212 okay way Sun City CA 92586 Wednesday June 23 2004 Transaction Unit Description Amount Reserve Unit Ad Reserved 0 00 Ad Reservation Deposit 56 00 Balance 56 00 Check 21234 Amount 56 00 Ad Applied Rent Payment 56 00 Balance 0 00 Figure 31 Reservation Receipt 18 4 Reports The reports in Net Commander are essentially the same reports in Storage Commander with the exception that the layouts may differ In addition there are some reports that are tailored to Net Commander because of its multi facility viewing capabilities 4 1 VIEWING REPORTS To view a report from a single facility set your Facility Range to the facility that you would like to use Then move your mouse cursor to the menu and select Reports then move you cursor over to any report and click to execute that report The time for the report to display depends on the complexity of the report So report times can vary from report to report P ZZ jhe Report Overall Occupancy gt Mendy Overall Occupancy Facility Main Street Storage Projected Vacant Default Economic Size Count Rented Vacant Occupancy Rent Rent Rent Occupancy 5X5 1
31. g with the payment Click on Next to proceed m Activity Accept Payment gt Billing Info Customer Mame PHILLIPS STEVE Cay 5x5 Monthly w invoice 1999 09 26 2002 08 27 1610 00 Total Due 1610 00 A Next Back Cancel Figure 25 Billing Info Section The Accept Payment Section shows the customers billing information and method of payment This section is the last section prior to processing the payment The Payment Method area prompts the user for payment information Only Check and Charge types can be applied and you can only do one method of payment Net Commander currently can not accept partial payments 13 Activity Accept Payment A Accept Payment Customer Mame PHILLIPS STEVE Customer Address PO BOX 114 LAKE ELSINORE CA 99999 3333 Payment Method Total Amount Due 1610 00 Charge Card Type ES Select Credit Card CardHumber J _ bO Expiration Date I Cun O Check Bank Transit Humber fo 9 digits Bank Number FARA Approval Code fo Billing Address The billing address has to be the same as the one registered on the card Use customer s address above Billing Address A City State Zip es Next Back Cancel Figure 26 Accept Payment Section To process a check just click on the Radio Button for Check The Charge Fields will then be disabled Enter in the corresponding information from the customer s check into the fields Please
32. granted herein and must be retained by you Renting leasing reselling or redistribution of the SOFTWARE in any form is expressly forbidden 1 o Ae A A baleen nunne nanena 1 Ll Strade GO NMaNdnstnst ee nuiiee ivedeclee ected 1 Wi A erm eae a anon ata oath olmie taal chee a teaee eased 1 daa Nel Sommander Se ver ta a 1 2 EXPlOnnag Net Commander a 2 2 1 ACCESSING Net Commander ta diia 2 2 1 1 ECON A PP E nn A S 2 22 MS Man Screens 4 293 USING Tne Program MENU A A A A ee e 4 2a Using o tt cae he ies gical dl ete T Elia ioe aera 6 2 4 1 Setting the Facil RANGES e de 6 2 4 2 Setting the Date Range oocccccccccccccconnccnnnccncnononncnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnnnrnnnanncnnnninns 7 a o MR A e ea 8 26 sACCOWM Se TINGS cits aes ish Sant creel aa seta aecatce a aa a tical ca wtcescautauisatnees 8 2 6 1 Changing your A A eaaniellieanioele 9 2 6 2 Updating your Contact Informati0N cccccccoooccnncconnncccnonoonnnnnnnnnononnncnnnnnnnonnnnnnnnnnnnnononnnannnnnns 10 2 A A CE PONE En ie veaicnct youn hay adie anae each lesoneal 11 Sl ACI ea 12 dl SACCCDIER AV Mia NON 12 de IMescivallOMS erre otto acosa 16 d PAC MOM O RR 19 Al WIGWING ROPA Sia AE ALA A 19 4 2 Viewing Reports Based ON Region cccccccssseececcceesseceeccaesseeecsaaseeeeeseaeeeeeesseaeeeeessaaseeeessaaagss 21 S Maltenanco uo ao paladio tica 23 A A a Oye E asses aaueteepeeadanabens 23 52 i Waking a Rate CHANG e e
33. her user or Return to the main screen 5 2 MAKING A RATE CHANGE Net Commander allows managers to increase or decrease rental rates quickly and easily Rate changes can be designed to effect the entire facility specific unit Sizes specific unit Types such as XXXXX controlled units Units in selected Locations Units in selected Buildings or even rate changes that will effect specific Customers Rate changes can be configured so that they only affect customers who moved in prior to or after a certain date who are above or below a specific rate or not to allow the rate increase to exceed a specific cap rate The Rate Change area is where you will define the parameters of the rate change and set schedule for the rate change to take effect This is also where you can access the default rates for the unit sizes Any time you do a rate change to increase the overall rates for a particular size you will want to change the default rate so that when units become available they will have the new rate The default rate is also used for potential rent calculations in the occupancy reports Multiple rate changes can be setup to occur on the same date or spread out over different start dates Security Rate Cha ho Program setup To make a Rate Change select the facility you wish to use Then navigate your mouse to the menu and then select Maintenance and then click on Rate Change Figure 39 displays the Net Commander Rate Change dialog
34. ked with Session ID Ifa bookmark is saved with the Session ID and later accessed then you will not be able to access Net Commander because your session has been expired To edit your bookmark in Internet Explorer click on favorites then right click on your recently saved bookmark and then left click on Properties Please refer to Figure 57 for a partial screenshot of the menu Items to click on 41 Net Commander Microsoft Internet Explorer F Bek O Address https ile Edit view Favorites Tools Help Add to Favorites Organize Favorites 9 Links E KFI AM 640 More Stimulating Talk Radio 107 7 The Bone Listen Live A Net anal Open Print Make available offline Send To uk Copy Create Shortcut Delete Rename Sort by Name Properties k Figure 57 Edit Bookmark Properties Met Commander Properties 42 Az General Web Document Security aS Met Commander URL ncdema hp PHPSESSID efa7be69ab010d Shortcut key None viisiks Unknown Make this page available offline Change Icon cancel Arn rites GA media al gt E PHPSESSID efa7be60ab010c9ef1 188851 Liser ame Password After clicking on Properties you should see a window similar to Figure 58 Click into the URL textbox and delete all the text after the Net Commander Address that your Net Commander Systems Administrator assigned you In this example the Net Command
35. lete Senior Discount button from the main discount screen A discount cannot be deleted if the discount is in use applied to an active customer without first removing the discount from all the customers accounis New lt 5 4 FEES Commander allows you to setup various fees for Storage Commander Fees can be setup as a percentage of the rental rate or as a fixed dollar amount You can also specify via the appropriate Options checkboxes whether the fees are one time or recurring a refundable move in deposit a special case fee in Storage Commander applicable during prorated periods such as move outs after discounts or when transferring a customer from one unit to another You can also specify if the fee is applied when processing a returned check or as a tax on rent Maintenance Rate Change Unit Sizes To setup a fee select the facility you wish to use Then navigate your mouse to the menu and then select Maintenance gt Program Setup and then click on Fees 32 As in Storage Commander clicking on a fee will automatically display the settings for that discount You can click on Cancel to exit and return to the main screen Maintenance Fees Select the fees to view or make changes Returned Check Fee NSF You can only change one fees per submital Sales Tax Her Delete Percenti mount Percent 7 75 7 75 5 F Round to whole number Dollar Amount T Deposits
36. lick on the closest buttons to make the change and you don t have to scroll all the way to an extreme just to make changes Maintenance Security Navigational links are i 7 _ vailabl ll th a al ab e to select all tne This screen displays the security options for Storage Commander users The two main sections are Reports and settings or to clear all the Program Functions and are ordered alphabetically by name You can enable or disable a user s access by settings Also you can checking or unchecking the check box next feature name lick on the link th k o e to e anes _Save Reload Original Values Cancel Program Function storage Commander user settings for EMP1 settings Reports Go to Program Functions Select all Reports Clear All Reports m M Access Codes W Active Customers By Mext Billi I Active Customers By Paid Thru Iv Adjustment Detail Detail M Adjustment Detail Summary M Adjustments annaia eur M Aging Reconciliation he Aging Report i Area Income Analysis Locatio paa A E Sere M auto Creditcards W available Units M Collection Worksheet IM Unit History Report M Unit Occupancy Y3 M Unit Price List M Unit Status IM Units Denied Access M User Activity Detail M ser Activity Summary IY Waiting List M Waived Fees Report I Walk Thru M Zip Code Analysis IM Fin Code Marketing Save Reload Original Values Cancel 8 alli If you made numerous changes and for whatever reason you wish to start i
37. llar value Percent Amount value determines dollar amount to be used Enables the fee to use the default Enables the fee or tax to be added automatically during the move in Enables the discount only to be available at time of a move in Enables a discount to recur Enables the fee to be treated as a deposit which can be refunded on a move out Enables the discount to be applied during a prorated period If you use 1 of the month billing selecting this parameter will calculate and charge the tax based on the prorated amount of rent for the move in if this parameter is not selected the fee would only be applied to an account if the full billing cycle rent is charged Enables the fee to be applied as an NSF fee Enables the tax to be applied or credited during a unit transfer depending on the rental rate of the unit the customer is transferring to If a discount is being applied to a unit such as a military discount selecting this parameter will allow Storage Commander to calculate the rental tax after the discount is applied Enables this fee to be treated as a tax and record all revenue generated by this fee as Tax received which will be added to all appropriate financial reports Upon saving a discount successfully you will see a receipt page similar to Figure 47 Depending on the Net Commander Transmitter interval time it will take some time for the pending command to be examined by the Transmitter The Transmitter will then
38. lt Fee Units Assigned Msxs 45 00 0 00 0 00 Yes E 5x10 65 00 0 00 0 00 Yes Dex10 75 00 0 00 0 00 No W 0x10 20 00 0 00 0 00 Yes Bir 80 00 0 00 0 00 Mo W 10 20 20 00 0 00 0 00 Yes 40 30 100 00 0 00 0 00 Mo Cry 25 00 0 00 0 00 No Hew Delete selected Return to main Note If units are assigned the unit size can not be deleted Fending Commands Mo pending commands atthis time 36 Figure 49 Unit Size Dialog 5 5 1 EDITING A UNIT SIZE You can edit a unit size whether its checkbox is enabled or disabled E k 80 00 by clicking on the blue unit size link Figure 50 shows the Edit Unit Minsan 20 00 Size dialog In Net Commander you can edit all the properties of e the unit size except for the actual unit size label If you are changing the default rate of the unit size this will only affect units that become available after the change Please refer to Chapter 5 2 Rate Changes for more information on making rate changes to rented and available units The default rate is also used for Potential Income calculations on the occupancy reports Once you are satisfied with your changes to the unit you can click on Save and commit to your changes Click on Cancel to cancel any changes and return to the main Unit Size dialog Return to Main will take you to the main Net Commander screen Maintenance Unit Sizes Unit size 10 X 17 Depth 17 Width 10 Size Specific Values Rate 80 00 Deposit 0 00 Late Fee 0 00 Sa
39. ng on the Display Icon At the top of the Display Properties window are tabs Click on the tab that says Settings Display PARE ex Circled in red in Figure 52 is the Screen Resolution area of the Display Properties click and hold down the Themes Desktop Screen Saver Appearance Settings click on the slider and drag the Slider to the desired screen resolution The currently selected screen resolution will be display as numbers just below the Slider Click on Apply to save the changes Display V Color quality Highest 32 bit init E Troubleshoot Advanced coca he Figure 52 Display Properties Windows will allow you to preview the new Axl resolution prior to saving your changes A y Your desktop has been reconfigured Do you want to keep display prompt like the one in Figure 53 will weal these settings appear Click on Yes to save your settings or click on No to cancel If the Display Properties window is still open then click on Reverting in 10 seconds ves Ok and that will close the window Figure 53 Display Confirmation Prompt If the Display Properties window is still open click on the Ok button to close the window 39 B BROWSER S ADDRESS BAR Whenever you use Net Commander It is critical to understand certain parts of the URL Address in the browser so that you can recognize that you are using a secure connection This is import because of the ability to u
40. ods Apply For Returned Checks Apply During Unit Transfers Apply After Discounts Apply as Taxes Add Fee Cancel 444400000 Pending Commands Mo pending commands atthis time Figure 48 Add Fee 35 5 4 3 DELETING FEES To delete a fee select the fee you wish to delete and then click on the Delete nea eheck Fee NSF button from the initial fee screen A discount cannot be deleted if the recurring fee is in use applied to an active customer without first removing the fee from all the customers accounts New q 5 5 UNIT SIZES In the Unit Size area you can change the default properties of a particular unit size Unit Size properties mainly consist of dimensions and default fees and rates Activties Maintenance To edit or create a new unit size select the facility you wish to use Then navigate your mouse to the menu and then select Maintenance gt Program Setup and then click on Unit Sizes Rate Change Program Setup Discounts Unit Sizes Figure 49 displays the main Unit Size dialog Listed will be all your unit sizes that are currently stored in Storage Commander for that facility The list will display some summary information about each unit size A disabled checkbox will indicate that the unit size is actively in use If a unit size is an active unit size then it cannot be deleted Maintenance Unit Sizes nit Size Default Amount Default Deposit Defau
41. om merr ir 2008 te aay fir 2m Sap Erdi 10 55 AM pad your current DP Welcome ogin In ormation a gt Weloome to het Commander gt Chirag Pye ian gt Wedatn Contact Info Account Settings a Allows a user to change their Net Commander settings dl Wet Commander Ready IA mere Figure 5 The Main Screen Status Bar Gives a status as to what the browser is doing 2 3 USING THE PROGRAM MENU Menu Allows you to access program functions and reports Control Panel Sets the current facility and sets the data range for various reports Body Location where activity screens and reports will be displayed The program menu is structured in a way that it is similar to Storage Commander If you are familiar with the Storage Commander menu structure then will have no problem navigating the Net Commander menu To expand the menu just move your mouse cursor over the menu there is no clicking involved Figure 6 Main Menu Menu items with right facing triangles P indicate that there are menu items below that The sub menus can be viewed by simply moving your mouse cursor over the menu item O Customer Unit Analysis 4 F FT General Marketing il Insurance Detail Figure 7 Main Menu Expanded Single clicking on a menu item that is not expandable will launch that program function that is associated with
42. ower Software Technologies sole liability if any is limited to the replacement costs of the hardware options sold in this transaction In no event shall Empower be liable for any loss of use revenue profit or for any direct indirect or consequential damages arising out of in connection with or resulting from the use or sale of the products sold by Empower Software Technologies ATTORNEY S FEES The parties stipulate and agree that in any action or proceeding brought to enforce this agreement or any of its terms the prevailing party in action or proceeding shall be entitled to reasonable attorney s fees and costs incurred in connection with the action or proceeding in addition to any and all other relief to which the prevailing party may be entitled ARBITRATION Any controversy or claim arising out of or relating to this agreement or breach of this Agreement shall be settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association and judgment on the award rendered by The arbitrator may be entered in any court having jurisdiction CONTROLLING LAW The entire transaction contemplated hereunder shall be governed by the laws of the State of California without regard to its conflict of law rules ENTIRE AGREEMENT The acknowledgement contains all of the terms and conditions with respect to the sale and purchase of the products sold hereunder and there are no representations or warranties
43. pecific unit Type to be used in the rate change Limits the rate change to those customers who moved in before or after the date entered into the Move In Date field To use this parameter Place a check mark in the Move In Date box and enter a date in the date field select gt for customers that moved in before the date indicated in the date field or lt for customers that moved in afterthe date indicated in the date field Limits the rate change to affect only customers who s last rate change was before gt or after lt the date indicated in the Last Change date field Sets the rate change to affect customers who are above gt or below lt the amount entered into the Current Rate field Allows you to select individual customers from a list to receive a rate change Note Selecting individual customer does not require nor will it use any of the parameters listed above Limits rate change to Available unoccupied units Enter the amount of the rate change Note With the exception of New Amount selection all rate changes will be calculated based on the current unit rate of each individual unit The number entered into the Amount field will be percentage Increase or Decrease from the base monthly rate This parameter can also be set to round to the nearest dollar Replaces the current rental rate with the rate entered into the Amount field Adds the number entered into the Amount field to the current rental rate Subtrac
44. refer to Appendix E for more information on Check Properties All the fields are required to process a check The Billing Address area is only needed when you are processing a charge To process a Charge click on the Radio Button for Charge The Check Fields will be disabled however the Billing Address area is now enabled Select the Card Type and enter all the corresponding credit card information You can enter a new Billing Address or check the checkbox M to copy the customers above Billing Address The Name on the card must be the same name that is on the Billing Address Once the payment information has been entered you then can click on Next and that will process the payment A receipt page like figure 28 will be displayed To print the receipt just click on the purple Printer Friendly icon For more information on printing please refer to Section 2 7 To accept a new payment click on the Accept New Payment link or click on Return to Main to the main screen 14 Activity Accept Payment Accept New Payment Return to Main Receipt Main Street Storage 1900 Main Street Lone Pine CA 93385 909 672 6257 PHILLIPS STEVE P O BOX 114 LAKE ELSINORE CA 99999 3333 Transaction Unit Payment at Cat check 21234 Amount 1610 00 Cat Ear Tuesday June 22 2004 Description Previous Rent Balance Previous Fees Balance Balance Applied Rent Payment Applied Fees Payment Balance Figure 27 Accept
45. s Upon saving a discount successfully you will see a receipt page similar to Figure 44 Depending on the Net Commander Transmitter interval time it will take some time for the pending command to be examined by the Transmitter The Transmitter will then update Storage Commander of the Rate Change Clicking on Go Back to Discounts will take you back to the Discounts screen Return to Main will cause you to return to the Main screen 30 Maintenance Discounts Receipt Updated Free Month discount from facility demo This command will be updated in Storage Commander in the next transmission thas been added to the Pending Commands list Go Back to Discounts Return to Main Pending Commands Description Facility ID Posted Time Post ID Met Commander User Updated Free Month discounttrom facility demoal demo 11 58 03 07 02 2004 2004070211580391884300 demo Figure 43 Discount Receipt 5 3 2 CREATING DISCOUNTS To create a new discount click on the New button from the initial discount screen A dialog will open in the body of Net Commander You need to type in a Discount Name to identify the new discount Please refer to Chapter 5 3 1 Editing Discounts for information on discount settings Senior Discount Click on the Add Discount button when you are done setting up the discount Click Cancel to cancel your changes and return to the main Net Commander screen E Delete Maintenance Discounts Discount Mame Percent
46. s provided that the customer has notified Empower Software Technologies of any such defects and upon inspection Empower Software Technologies has found the software to be non conforming B No warranty extended by Empower Software Technologies shall apply to any product that has been modified or altered by a person other than Empower Software Technologies authorized personnel Nor will any warranties be extended to any product that becomes defective due to misuse neglect or improper installation C Empower Software Technologies liability under warranty shall be limited solely to the costs of any necessary repairs to replacement of or refunds of the buyer s purchase price for hardware options that were purchased with the product within 30 thirty days of the ship date of the product and Empower Software Technologies assumes no risk of and shall not in any case be liable for any damages arising from the use of this product breach of warranty or contract D All products sold by Empower Software Technologies hereunder shall be deemed acceptable by buyer unless buyer notifies Empower in writing within fourteen days of delivery date that such products are damaged defective or cannot be made operational E The express warranties set forth in this agreement are in lieu of all other warranties express or implied including without limitation any warranties of merchantability or fitness for particular purpose LIMITATION OF LIABILITY Emp
47. se Net Commander from where ever there is a computer available Address E https www storagecommander com ncdemo sections user PHPSESSID 3827300F37b0b0fc3aeaf54954d478e4 Figure 54 Address Bar The basic URL is has 4 equally important components The Protocol will indicate to you that your connection is secure by having an s appended to the standard http that you normally see on websites An https means that the every bit communication between your browser and the Net Commander Server is encrypted If you do not see an https in the URL then you should not use Net Commander httos www storagecommander com accountname sections user PHPSESSID 9953cdb4cedb1218d1c036 Ar13rFANM2NN JY CN J ee Protocol Address Account Session ID Name The Address is the location of the where Net Commander Server is located on the internet If you are being hosted by Empower Software Technologies then your address should contain a www storagecommander com If you are unsure what your address Is then you should contact your Net Commander System Administrator The Account Name is a label that identifies your organization s account Pleas refer to the section Accessing Net Commander for more information on Account Types The Session ID is a long string of characters that identifies your session It is not necessary to memorize this string of numbers because a new session ID is assigned each time a user logs into Net Commander
48. still can continue to operate against that facility The next time that facility s Transmitter transmits it will update Storage Commander with the newest commands At the time of this manual was written Net Commander contains a subset of the Storage Commander features 2 Exploring Net Commander The purpose of the section is to identify and explain all of the basic functionality of Net Commander Detailed explanations for many features can be found in the sections following this one Net Commander is an internet based application that uses Internet Explorer or any Netscape Mozilla based browser In addition to the Net Commander features there are also browser related features and will discuss them when appropriate For your viewing pleasure it is recommended that a screen resolution of 1024 x 768 or more be used when logged into Net Commander See Appendix A to see how to change your screen resolution We do not support 800 x 600 screen resolutions because at that resolution there is simply not enough screen real estate to comfortably use Net Commander In an internet environment program functions are launched using single left clicks Double clicking on a link could cause the program to malfunction 2 1 ACCESSING NET COMMANDER The way the account is access can very from setup to setup It depends on how the Net Commander System Administrator setup Net Commander for your organization These are some the possible ways that you can access yo
49. t Credits 0 00 0 00 Number of Transactions Units Affected Rent Adjustments 0 00 0 00 Fee Credits 0 00 0 00 Fee Adjustments 0 00 0 00 Unit Summary Deposit Credits 0 00 0 00 o Of o Units SqFt iba Deposit Adjustments 0 00 0 00 sq Ft Returned Checks Rent 0 00 0 00 Fees 0 00 0 00 Deposits 0 00 0 00 Merchandise 0 00 0 00 Taxes 0 00 0 00 Insurance 0 00 0 00 Discounts 0 00 0 00 Other 0 00 0 00 Prepaid Rent 0 00 0 00 Total 0 00 0 00 Figure 33 Sample Report After you run the report first time but happened to forget about the date range you can simply change the date range in the Control Panel and then move your cursor up to the menu and rerun the report The Facility Range should already be set from the first time you ran To run a different report with same Facility Range just select from the menu which report you want to run There is no need to reselect the Facility Range because Net Commander remembers the last Facility Range setting 20 4 2 VIEWING REPORTS BASED ON REGION Because Net Commander is a multi facility management system it has the capability to view reports based on the region What this does is give you an idea on how the region is doing as a whole How this works is that one report will be displayed but the source of all the values and totals will come from all the facilities in the region All of the Analysis Reports and the Overall Occupancy Report will allow you to view a region on a single report For the o
50. ther reports it will display a separate report for every facility within that region but on the same screen See Figures 34 and 35 Respectively 1 Select Facility Range Select Facility Range To view a report based on the region select the 2 Select Dates Select Facility Range o C MTD C YTD region from the Facility Range And then run the June O 200 report Circled in red is a list of all the facilities within the region that information in the report is based upon A Demos es Notice that you can also set a date range to see how well the region did as a whole previous date Report Monthly Facility Summary D Fi Frie Date Range 06 2 Facilities Demo 1 Demo 2 Demo 3 Demo 4 Adjustments Date Range Month Ending Transactions This Period Rent Credits 0 00 0 00 Number of Transactions Units Affected Rent Adjustments 0 00 0 00 Move Ins 3 3 Fee Credits 0 00 0 00 Fee Adjustments 0 00 0 00 Deposit Credits 0 00 0 00 Unit Summary Deposit Adjustments 0 00 0 00 Units Sq Ft Yo of Insurance Credits 0 00 0 00 sq Ft Insurance Adjustments 0 00 0 00 Available 40 3975 43 7 Other Credits 0 00 0 00 Rented 25 4025 dd 2 Other Adjustments Rent 0 00 0 00 Reserved 2 300 3 3 Merchandise 0 00 104 00 Taxes 0 00 44 Delinquent Unit Count Insurarice 0 00 0 00 Late 1 Discounts 0 00 0 00 Pre Lien 4 Other 0 00 0 00 Total Prepaid Rent 1 300 00 1 300 00 Total 2 320 00 9 363 16 Figure 34 Sample Regional Report 21
51. to the fields Please refer to Appendix E for more information on Check Properties All the fields are required to process a check The Billing Address area is only needed when you are processing a charge To process a Charge click on the Radio Button for Charge The Check Fields will be disabled however the Billing Address area is now enabled Select the Card Type and enter all the corresponding credit card information You can enter a new Billing Address or check the checkbox M to copy the customers above Billing Address The Name on the card must be the same name that is on the Billing Address Payment Method Deposit Amount looo kmo Commas Check Check Humber Bank Account Humber O OS a Charge Card Type Ez Select Credit Card Card number b JL o bo Expiration Date h ADA Bank Transit Humber 4 digits Bank Humber AAR Approval Code O O Biling Address The biling address has to be the same as the one registered on the card O Use customer s address above Billing Address City State Zip EJ sas HO Reserve Unit Reset Cancel Figure 30 Reservation Payment Area Once the payment information has been entered you then can click on Reserve Unit and that will process the payment A receipt page like figure 28 will be displayed To print the receipt just click on the purple Printer Friendly icon For more information on printing please refer to Section 2 7 To accept make another r
52. ts the number entered into the Amount field from the current rental rate Enter the maximum rental rate here Storage Commander will automatically adjust the rate increase on a unit by unit bases if the scheduled rate increase exceeds the amount entered in this field Enter the date the rate change is to take affect There are two ways rate changes can be applied to a customers account Prorate on Pre Paid Accounts causes the rate change to be applied to customers who have paid in advance or through the effective date of the rate change Storage Commander will calculate the prorated difference between the months the customer has pre paid beyond the date the new rental rate was applied the result will be applied to the customers account as rent due Because the customer pre paid the account the paid through date and next due dates were moved up the prorated rent that is now due as a result of the rate change will not cause the customer to enter a late step but will be applied to the customers next rent payment Not Until Next Billing Period The rate change will not be applied to customers accounts until their next billing period following their current paid through date even if the next billing period is after the effective date of the rate change To allow Storage Commander to automatically print rate change notices to customers that will be included in a scheduled rate change place a check mark in the Print Notice check box When Storag
53. ur organizations account Please consult your Net Commander Systems Administrator on how to access your organizations account httos accountname domain com Directory Based https www domain com accountname User Name Based httos www domain com accountname Stand Alone httos Awww domain com Table 1 Account type locations If your organization is being hosted by Empower Software Technologies then you can access Net Commander by entering https www storagecommander com accountname in your browsers Address Bar and then press enter After the page loads you should see a Net Commander Login Prompt 2 1 1 LOGGING IN To start using Net Commander you need to log into the system This is done by entering your Login ID that was assigned by your Net Commander System Administrator Upon a successful login the main Net Commander screen will appear Username Login ID Password Figure 1 Net Commander login prompt If your login has failed you will see an error message like the one in the following figure The system will not lock you out if you are unsuccessful multiple times For security reasons the error message does not divulge the user whether you had a bad username or password sorry but your Username or Username Password is incorrect Password Please try again Figure 2 Error message from invalid login For whatever reason if your account has been disabled then you will see the following messag
54. urn to the Main screen 5 2 1 SHOW PENDING CHANGES If there are any pending rate changes then the Show Pending Changes button will be enabled Clicking on this button will allow you to see any of the pending rate changes that have not been applied yet in Storage Commander Maintenance Rate Change Pending Rate Changes Move Last Curent Not Applied Account Effective Notice Number Size Location Building Type Rate In Change Rate E Effect ae Date Printed e se a5 0 0 New Paid 99 25 2005 02 01 2005 No Ammount Thru Remove Return to Rate Changes Return to Wain Fending Commands Mo pending commands atthis time Figure 41 Pending Rate Changes 28 To remove the pending rate change just click on the radio button next to the rate change that you wish to remove and then click on Remove Otherwise you can click on Return to Rate Changes or Return to Main 5 3 DISCOUNTS Net Commander allows you to setup various discounts for Storage Commander Once a Discount has been created it can be set up to be automatically added at move in or selected from a list during the move in or rental payment process Discounts can either be applied as a percentage of rent or as a predefined dollar amount Thus you could have a 10 Senior discount or you could have a 15 referral fee or both With Net Commander Storage Commander you can have any number of discounts To setup a discount select the Security facility you wish to use
55. ve Cancel Return to main Pending Commands Mo pending commands atthis time Figure 50 Edit Unit Size 5 5 2 CREATING A NEW UNIT SIZE Clicking on the New button from the main Unit Size dialog will open up the New Unit Size dialog You must type in a unit size Width X Depth in the Unit Size textbox Then enter in any of the necessary values to complete the unit size Click on Create new unit size to finalize your new unit size Click Cancel if you wish to cancel your change and return to the main Unit Size dialog Return to Main will take you to the main Net Commander Screen 3 Pp Maintenance Unit Sizes i Unit Size Depth fo Width lo Size Specific Values 7 Rate 0 00 Deposit 0 00 Late Fee 0 00 Create new unit size Cancel Return to main Pending Commands Mo pending commands atthis time Figure 51 New Unit Size Dialog 38 Appendix A CHANGING SCREEN RESOLUTION Net Commander requires that a screen resolution of 1024 x 768 or better be used in order to be viewed properly Using a resolution that is less than 1024 x 768 like for instance 800x 600 will lessen your Net Commander experience Conversely the higher the resolution that the computer is set to the better the viewing experience because Net Commander has more real estate on the monitor to work To change your computers resolution click on Start gt Control Panel and then open up the Display Properties window by double clicki
56. y Range Select Facility Range 2 Select Dates Today W T D MTD Y T D C Date Range From May 17 2004 To May 17 2004 Figure 14 Control Panel W T D Week To Date M T D Month to Date Y T D Year to Date Table 2 Date range presets 2 5 LOGIN INFORMATION The login information area contains information about your login the time you logged in when your last activity was and the time your session will end Username demo Type USER Login Time 11 55 2h Last Activity 11 55 4M Session Ends 12 25 Phi Figure 15 Login Information area Each time you log into Net Commander you are assigned a one time session id A session id is a security measure used to ensure that temporary data that is used in association with your use of Net Commander is properly protected from unwanted users trying to steal your session Pressing the Logout button logs you out of Net Commander You must login to get back into Net Commander The Refresh button will reload the current page you are in You should only refresh reports lt is highly recommended that you do not try to refresh the screen during an activity or maintenance function 2 6 ACCOUNT SETTINGS The Account Settings area contains links to manage your account You can change your password or update your contact information gt Change Password gt Update Contact Into Figure 16 Account Settings area 2 6 1 CHANGING YOUR PASSWORD To ch

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