Encompass LE User Manual
Contents
1. _ LAFRONTERA NULOUNGE HITLINE HOLFM LAMUSICA STROBE Rock FEEDB Alive and full of energy Hot FM brings fond memories to life by blending hits from the 80s and 90s with a healthy dose of todays chart toppers This is a Nko YerY popular program that is great for a broad audience and lively experience E o Energy Level PERIN Medium to High L L ROCK Sy rget Audience Lifestyle Adults age 21 54 STYLUS Urban Suburban active adult VARSIT applications Casual urban suburban adult retail restaurant specialty retail urban lounge bars coffee bars CASHMERE Classics CONCRETE BEATS UTMLEITALY The Holiday Genre contains two music programs When these are not in use they display the Muzak program number and OFFAIR see image below If selected within the control system they will be available on the receiver however between Holiday music broadcasts no music is transmitted on these programs Selecting these and keeping them active on the zone saves time and prevents you from having to re enter the control system during every holiday season It is recommended if you wish to have holiday music during the year to have these selected Holiday programs include Mardi Gras Valentines Day St Patrick s Day Cinco De Mayo Summer Fun Independence Day Oktoberfest Halloween Veterans Day Thanksgiving Traditional Christmas and Secular Holiday ee ae LS ee ee A a a Tia be P Le a2. Encompass LE User Manual Online Control Center Single Site Login Logging in CONTROL CENTER LOGIN User ID c Fassword H The UserID is the email address registered or the serial number of the receiver at the location The Password for the account was either chosen by the owner manager or assigned upon initial setup and is the only way of differentiating if the client uses the same email address on multiple sites Le Ifa client has multiple accounts with the same email address and password the system will automatically login to the first record in the database Itis recommended in these cases to either use the serial number for login purposes or use different passwords per account If you are unable to access your account or receive an error of invalid username password please click the hyperlink labeled I cannot access my account located at the bottom CONTROL CENTER LOGIN HELP Follow the link and your password will be sent to the registered email address on your account forgot my UserID Call the Encompass LE Help Desk at 1 800 331 3340 ext 3997 for assistance If you have logged in before but have forgotten your password click the hyperlink I forgot my password From there you will be able to have your password emailed to the email address registered on your account If you have not logged in before or are having difficulty in retrieving your password please email us at lesupportteam muza
3. by Gin Blossoms Main What s Playing Now Logged InAs 280010 Log Out Pop 7890 The last ten songs on 7890 aS Can t Hardly Wait by Replacements BACKPAGES Disco Inferno by Tramps FM ONE ain Love radio mix by Enrique Iglesias feat L HITUINE mS Plus One by Haircut One Hundred HOT FM She Drives Me Crazy by Fine Young Cannibals Rock Don t Let Me Be Misunderstood by Santa FEEDBACK Esmeralda feat Leroy Gomez n 3 INKD a se PERIMETER I ve Got You by Marc Anthony ROCK SHOW Want Ads by Honey Cone STYLUS VARSITY Classics CASHMERE EXPRESSIONS JUKEBOX GOLD Roots LOVE SONGS ACOUSTIC CROSSROAD EASY INSTRUMENTAL MO SOUL LUCILLE ENSEMBLE REFLECTIONS ROADHOUSE ENVIRONMENTAL SONGBOOK Body amp Soul INTERMEZZO SWING KINGS AURA MOODSCAPES UNFORGETTABLE BREATHE PIANO amp GUITAR Decades THE LIGHT PLAZA 50s amp 60s HITS Specialty UPTOWN 70s HITS GUMBO Holiday 80s HITS KIDTUNES 947 OFFAIR 90s HITS SHAG BEACH 949 OFFAIR THE CIRCUIT TROPIC BREEZES Click the Main link located at the top left of the screen to return to the Main Menu Main yp NOTE Navigation links can be found throughout the system These are helpful for jumping back to the previous page or menus within the system The Help link 1s located in the top right corner this gives you access to a dynamic help document that will assist you throughout the system Click the Continue to Receiver Settings page on the Main Me
4. referred to as a refresh If the changes are incorrect select the Return to Main button keep in mind any changes that were just entered will be lost Main gt Confirm Changes for Site 900 123456 Logged InAs johndoe yourdomain com Log Out Are you sure Below are the settings selections you have made for this receiver Ifthese are correct click on Submit Changes to finalize your selections lfthey are not correct click on Return to Main to start over Do not hit the Back button on your browser All settings for Site 900 123456 Zone Zone A Serial Number 896489 Selected Programs Count 1 CITY LIGHTS Mute Status Not Muted Daypart Scheduling o MT W T F 5 Time Start End Frogram E E A Aa AUTH ALL OFF a a E a i E AUTH ALL ON ge pe e AS a CITY LIGHTS Sequence Scheduling Mone Submit Changes Return to Main Please note for more in depth assistance the Encompass LE Help Desk is available at 1 800 331 3340 Ext 75120 9
5. Out fone refers to an area this receiver supplies music to It should have a descriptive name such as Dining Room Lobby etc Fan SPPE te HE Frogram Daypart dine nena Ate Selection Schedule Edit 896489 e Edit Edit 112233 Ka O Edit Edit 112233 Cc A Ta Edit Edit Submit Important Note A check mark only signifies that a section is being actively used Do NOT uncheck options prior to making a selection This action will delete the data within that option If the check mark is present on the Program Select column and the check mark is removed the receiver on that zone will revert back to an unauthorized status display AUTHORIZE VIA WEB OR NOC and the audio will begin changing between several programs every 30 seconds In this case the receiver will need to be reprogrammed Modify Receiver Settings for Site 900 123456 On this page you can modify your Program Selection and Daypart Schedule Click Edit nextto the Zone Name to modify all settings you have selected in the check boxes Click Edit nextto a checkbox to change the settings for that program option only Logged In As johndoeg yourdomain com Log Out fone refers to an area this receiver supplies musicto It should have a descriptive name such as Dining Room Lobby etc Zone Serial AIB 2 ore eee Zoea et 896489 G aA eA Zones o Edit 112233 a i T Edit Zoec Et 112233 CR l O edit Submit Program Selection Program Selectio
6. ee ITIL a i l SONGBOOK Body amp Soul INTERMEZZO SWING KINGS AURA MOODSCAPES l UNFORGETTABLE BREATHE PIANO amp GUITAR Decades l THELIGHT 7 PLAZA 50s amp 60s HITS Specialty a sera 70s HITS GUMBO Holiday e0s HITS KIDTUNES l 947 OFFAIR OOo 90s HITS SHAG BEACH 949 OFFAIR THE CIRCUIT L on A TROPIC BREEZES Continue Daypart Schedule Daypart Scheduling or Dayparting allows you to program your receiver to change music or mute and unmute your music at specific times of the day or have different music on different days of the week It can also be used to start or end a program on a specific date such as pre programming your music for a Holiday program As a reminder ALL receivers should remain powered on at all times since Muzak s receivers must be on to receive daypart commands Please note All times in the control system are in Eastern Standard Time EST please account for any difference in your time zones when working with dayparting Woe Ten psd DAN Wd le Uputa All Su Mo Tu We Th Fr a Time Program End Dake oplonal E E i e f am FM ONE g m C A o e o A 5 am E ae r ees F pene i al v v w 12 1007 Ipm HITLINE z rrerperpr pama Pa me J e e e Jam 7890 E arara CE A alla jmi e o e e E e saa 7 v 6 007 Jam so HTs O H mamm o E E E E i v w J10 7 30 7 jam 7 CONCR
7. ETE BEATS m C a e P 0 amz zl 5 on 4 o 5D 4 n 4 4 h 4 So If you need your music to turn off and back on at specific times of the day you can use the Daypart Schedule to program a zone to Mute and Unmute In the following example this receiver would mute audio each day of the week at 9pm EDT At 7am the following morning the receiver will again play music Mute mode note If the receiver is muted for any reason the front display will read MUTED BY NOC and the output will be silenced i N VAS mA Serpe TaN Vale LUpUuUtial All Su Mo Tu We Th Fr Sa Time Program End Date optional i m p FF n g5 a j nns To i lhe ile lh ih ll 09 oo pm MUTE oom oom AAA arara WARNING If MUTE is used don t forget to set an UNMUTE for the time you wish the music to return UNMUTE If you would like to allow your site to be able to select between all the programs during some periods of the day use of the Authorize all ON OFF function will allow access to all programs by using the up down buttons located on the front of the Encompass LE receiver Authorize all ON OFF allows all available programs to be enabled on the receiver during the specified ON period This is useful if you have your site setup for one program during your business hours but wish to have all programs available to you after hours NOTE P
8. k com or call the Encompass LE Help Desk at 800 331 3340 Ext 75120 Edit Site Info Logged In As johndoeg yourdomain com Log Out Affiliate Muzak Acct Number Client store Number Address City state Zip Phone Email Password Notes FortMill 900 123456 Your Company Name Here Now Playing 01 1234 Your Road What s Playing Now Find out what song is playing now on any ofthe Muzak Anywhere satellite programs johndoe yourdomain com f otrongPassword Continue to Receiver Settings Page This screen allows you to update your information Upon first signing into a new account you may notice x s or invalid information This is used as a placeholder upon initial setup and we encourage you to update your site information so we can better address any issues you have in the future Now Playing You will notice on the right side a What s Playing Now link Clicking on this link will direct you to the What s Playing Now page From here you can select music programs and see the name and artist of what is currently playing This feature will also show the previous 10 songs that have played on that program This feature is available for all Muzak programs excluding Environmental Encompass LE 2 Online Control Center 7890 What s Playing Now Windows I E BX http 12 19 54 83 wpn 012 html v Fie Edit View Favorites Tools Help D What s Playing Now Now on 7390 Til I Hear it From You
9. lease remember to write a daypart to change the music selection to your normal business hours program In the example below the site determined that they would give their night crew access to all programs starting at 9 30pm Then at 6am the programs would once again be restricted to the sites standard programming City Lights meg Start Date optional All Su Mo Tu We Th Fr Sa Time Program End Date optional am AUTH ALL OFF W M CERERE eI oo on Aa am CITY LIGHTS z M m E Ci r i e i oss Jools am Cae 30 pm AUTH ALL ON W Wi E wA E AE ita Special Holiday Dayparting Special attention needs to be paid to dayparting Holiday music for an extended period of time The first daypart is set to change to the Holiday program of your choice Make sure that you check the day of the week to match the Start and End Date that you desire your holiday program to start Since the command only needs to be sent once to take your receiver to the Holiday program you only need to send these commands one time Once on the holiday program the receiver will remain on this program until you send another daypart at the end of the holiday season to return to your existing program To accomplish this create a dayparting command to return to the program at the end of the holiday season again only sending the command one day using the same start and end dates The following is an example of a simplified non secula
10. n refers to the music programs available by using the program select buttons on the front of the receiver This selection can be made in by either clicking the check boxes beside the individual programs or by using the Select All Programs button to check all the program boxes on the page It will also check at the Authorized for AlI check box which will automatically authorize any new additional program that Muzak adds to the Encompass LE experience Modify Program Selection for Site 900 123456 On this page you can select one music program all music programs or a subset of programs to be available to your receiver They will appear in alphabetical order on your receiver Logged In As johndoe yourdomain com Log Out Program Selection settings for Zone Zone A Serial Number 896489 Select All Programs Authorized for All Clear All Programs Pop Latin Electronica i 7890 F CALIENTE POP FREQUENCY BACKPAGES ESTILOS METRO FM ONE FIESTA MEXICANA NUJAZZ M HITLINE l LAFRONTERA M NULOUNGE l HOTFEM LAMUSICA STROBE ae oe Hovering the mouse over the programs will reveal a popup box displaying the program description energy level target audience lifestyle and some examples of the Muzak Audio Architects skill in advising if the program you are viewing fits your business The programs are grouped under 15 different Genres of music styles to help you in making your programming decisions
11. nu to begin the process of programming your Encompass LE Receiver Modify Zones amp Receivers On this page you will see all of the zones at this location A zone refers to areas of unique programming within the same physical location For every unique area of service within a site a different zone is needed Zones Local Site Only Zone names are limited to 16 characters and should describe the area the music is affecting I e Dining Lobby On Hold Etc If you have more than one zone and wish to change a particular zone click edit beside the zone you wish to modify 3 Pegs p Program Daypart ae SEL DEE Selection Schedule Zone A P 696469 a 6 Edit Edit Submit Modifying an entire site all zones including everything in use checked can be done by simply clicking the submit button located at the bottom of the page Changing a single service within a zone can be accomplished by clicking edit beside the check box under the appropriate column 1 e for simple program changes click edit beside the check box located in the Program Select column Main Modify Receiver Settings for Site 900 123456 On this page you can modify your Program Selection and Dayparn Schedule Click Edit nextto the Zone Name to modify all settings you have selected in the check boxes Click Edit nextto a checkbox to change the settings for that program option only Logged In As johndoe yourdomain com Log
12. r holiday setup The dayparting to start the Holiday programming is set to begin at 5 30am EST on 12 1 08 The start date for resuming the City Lights program is set to begin 1 1 08 at 5 45am EST The start amp end date are the same because this only needs to send the dayparting command once Start Date optional End Date optional si9 OFFAR E ee e e r foes 20x fame ao io 01 01 os ol emv ues H Flr ee ele elm foo a e ral ha os All Su Mo Tu We Th Fr Sa Time Program To have your daypart play until the start of the holiday season and return to your existing program you will need to add an end date on the last day you want your existing dayparts to be scheduled Create a daypart to start your holiday program on the day and date you want to start with your holiday music Then recreate the existing daypart with a Start date to coincide with the day and date that you want to resume your existing daypart after the Holiday season start Date optional End Date optional fons H Efe m r oE ool am x rama a A pm Horm g eei ea o p zl od oo 12 o1 os s49 OFFAR F Tle e F m e e e ez fos andl gluo fons H IP e r i Ao ool am x cae ae 12 pm pom Hy Cee ea fod fowl Parara All Su Mo Tu We Th Fr Sa Time Program When programming a receiver that has multiple programs selected on the Program Select screen it is often desirable to have the Holiday daypar
13. t every day of the Holiday season as seen in the example below Since the site can change the program on the receiver this allows the site to start the day on the selected holiday program while still giving the site the ability to select other programs if they choose Start Date optional End Date optional l 01 101 ey yoy wolfe r lie fe fe ie 06 00 am i aQs HITS Y AAA e favs A e EEEE 01 o1 e 07 4 if e i if 412 gt o0 pm HOT FM cje fe m e pE fool ome in aio v ca Con Coan Can Ca Cd 06 JOO 7 Jam 949 OFFAIR kl J F i m i tm m m fos oor fami aau wee e fe T 06 00 Jam o0s HITS hi FIR me me PP Pama fave owes J SE voile ii ii ii ii 127 00 pm HOT FM v cepere P P ows m J gt EE All Su Mo Tu We Th Fr Sa Time Program A complete listing of the holiday programs and dates each program is available on our website at www muzak com Please note these dates are sometimes changed prior to air but are a good representation of when special music programs become available Are You Sure This page will present you with the information on each zone Double check everything 1s correct pay close attention to the Zone name if multiple zones exist and the submit button was used to edit you will need to confirm all zones Selecting the Submit Changes button will send the command to update the programming to the receiver sometimes
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