Payer User Manual eCheck & Card Payments
Contents
1. Cancel 2 The Create Profile page displays Create Profile Enter Account Contact Information enn Contact Information 1 Enter the First Name Middle Initial and Please provide your curent contact information Last Name associated with the account 2 Enter a valid Primary Telephone Number First Namo pee 3 Enter the mailing address wale rate D 4 The country defaults to United States Hires International addresses are not currently an supported If your address is outside of the Primary Telephone Numbor 2525551212 United States contact Customer Support PERTE 12345 Main Sreet 5 Enter the Zip Code and press tab The city and state auto populates Soa Type zip code and county ied Sats press TAB 6 Enter the account number ane ee Ht rie city and state 7 Click Continue auto populates Zip Code City Enter Login Information 1 Enter the email address 2 Re enter the email to confirm 3 The email address will be used as the Login Information login id Feas ener anscontn Me emal adress Malou would ike associated wh your account Logon 4 After the profile is set up a confirmation email will be sent 5 The email will contain a temporary password Tema lcm erent how customer ecpayscom Confirm Login ID Contact Email Create Profile Enter Payment Informatio2. Payment Verification Review your infomation carefully bafore authorizing payment IF you need to make a change click the Edit button to the right of the appropriate fields Account Information Scroll or TAB tat through the fields Bill Description Electric Bill to verify all First Name Sarah information was TER E entered correctly LastName Hines Email Address sevens ecpays com Primary Phone Number 252 655 1212 23 Review the Terms and Conditions and place a check in the checkbox to accept the terms 24 Click Make Payment 25 The Payment Confirmation screen displays informing you that an email has been sent Welcome Sarah D Hines I Log Of Thanle you for your payment A payment confirmation will be sent to sevens ecpays com Yeu can alsa print or save this page for your records Confirmation Information Contumation Number 2091195 26 You may print the confirmation page for your records 22 Payments E Check Payments m a ne anne 1 From the Home page select the account 2 Click the Make Payment button The Payment screen displays 3 Select from Personal Checking Business Checking Personal Savings or Business Savings in the Payment Method field 4 The Checking Savings Account Information screen displays 5 If the Bill Pay Account information is the same as the Payment Method information place a check in the checkbox The information will populate the fields 6 Enter the checkin
3. view Al T Eeti f Pach int D Only select accounts will display the Amount Due information 1 Verify that the amount due matches your statement 2 If the amount does not match review the pending and processed payments which are located in the Account Overview section on the right side of the screen 14 The Home Page Due Date Only select accounts will display the Due Date information 1 Verify that the due date matches your statement 2 If the dates do not match check the pending payments and processed payments located in the Account Overview section to determine if the payment has been processed View the Payment History 1 From the Home Page click the View All link ial 2 The Payment History displays Welzome Sarah D Hines Log Oft 3 The Payment History only displays payments made online a 4 Contact Customer Support for information on payments Bas coors ei made in person by phone or by mail Pending Payments 5 You can double click a listing to display the payment pene a information 6 You can ONLY change or delete pending payments 7 Click the Edit button to the right of the field you want to change 8 Click Submit elas Sarah o sno 55 AA Payment History Account 5123456782 Payment history shows all online payment transactions Online payments may not include payments cea cane nae i made in person by phone or
4. Payer User Manual eCheck amp Card Payments Table of Contents CREATE PROFILE You Will Need Create an Account Enter Account Contact Information Enter Login Information Enter Payment Information Account Verification Terms and Conditions Noubnawww LOG INTO YOUR ACCOUNT MANAGE YOUR ACCOUNT Change Password after First Logon Edit Your Profile Forgot Password Forgot Email Address THE HOME PAGE Account Overview Account Number Description Amount Due Due Date View the Payment History PAYMENTS One Time Unregistered User Payment One Time Registered User Payment E Check Payments Credit Card Payments Partial Credit Card Payment Editing amp Deleting a Pending Payment HELP APPENDIX Create Profile Create a profile to save your account information in the system and avoid having to re enter the information each time you make an online payment You Will Need Your Account Number Valid Email Address Current mailing Address Current version of an Internet browser Create an Account 1 From the Online Payment Website click the Create an Account link Log On to My Bill Pay Don t Have an Account a G Easily view pay and manage your bills oniine Make a Payment Email Make a one time payment without an account Password Forgot your email or password
5. 1 2222 Cloverdale Street Address Line 2 Wison City State and Zip Code WILSON NG 27893 Country usa Primary Telephone 252 555 0616 Number City WILSON State NC Account Number 29999999995999 E agree to valid epay client Terms and Conditions Click here to view the Terms amp Conditions al 2 Click the link to review the Terms and Conditions in a PDF document 3 When all information is verified and corrected place a check in the checkbox indicating you agree with the Terms and Conditions Click Continue Create Profile 4 Athank you message will appear informing you that a confirmation has been sent to your email address AA Thank you for creating an account ashe succeeds accu Avoca oma E bekia sent sutoner otpaynim Pete heck yonr omal end Elkar the instructions provided en 2011 Merchant Nama All Rights Reserved 800 123 4567 www merchantname com 5 The email will have a temporary password that you will use to log into the system for the first time Terms and Conditions Sse 1 Click the link to read the Terms and Conditions 2 APDF document opens If a PDF document does not open make sure you have the Adobe Reader installed on your computer 3 Scroll through to read the Terms and Conditions 4 You may also print a copy for your records 5 Click the File Menu gt Exit to close the PDF document 6 The screen returns to the Payment Verification page
6. Account Information 5 If the name and address pee ar are the same as the contact Festina fen information place a check in te name E the box The fields will auto Lastname P populate alas 6 Click Reset to clear all conn eman ia fields Primary Prone number 7 Click Cancel to coe tena 4 discontinue soa pain 8 Click Save to save the bates 1 profile Com EN EJ 9 You will receive an email _pcoce l confirmation when the profile cy is updated Sate ecu ibes aaee ese 10 Manage Your Account Forgot Password 1 From the Logon Screen click the Forgot your email or password link found beneath the password field Log On to My Bill Pay Password Forgot your email or password ee be Don t Have an Account Create an Account Easily view pay and manage your bils onines Make a Payment Maka a one time paymant without registration 2 The logon screen displays Forgot Email Address on the left and Forgot Password on the right Forgot Email Address Forgot Password Enter your Account Number and Password to log on to bill Enter your Account Number and Email Address to request a payment You can then update your email in your user temporary password Once you receive your temporary profile password
7. by mail Click on any indvidual payment below to view payment details or maka changae te pending payments Account Number 6123456782 Payment Date Payment Amount Paymont Method Paymont Status O soono saoo Personal Checking G Processig EN The history shows one pending payment and one 1071972012 S21722 Personal Checking Processing E E recurring payment Both have tome not been processed 15 Payments entered before the cut off time will process on the same business day Payments entered after the cut off time will process on the next business day Cut off times are displayed at the top of the Home Page and Make Payment screen Payments can be made with a checking savings or credit card accounts Aservice fee will be added to all transactions Residents of CO CT ID KS MA ME NY OH OK TX and WV will not be charged a service fee lf you are making a payment on behalf of someone else enter the information found on the statement in the Account Information section Enter the information associated with the checking savings or credit card account in the Account Payment Information section You will receive a confirmation email each time you make an online payment One Time Unregistered User Payment It is possible to make a one time payment without setting up a profile or account It is called an unregistered payment 1 From the logon screen click Make a Payment The Payme
8. city WILSON State Ne a Account Number 25209990095009 Current Due Due Date For Current Charges 11282012 ai Date m e Cyale gt 26 Bit Number 55566 Consumption 25 Service Fee 200 Payment Method Select mace of payment to pay the bil and erter tre account information associated with your payment merod Payment Method Peame sceon E vesa BEES Bil Number 55506 Consumption 2 Service Fee s200 Payment Method Select a mode af payment to pay the bil and erter the account formation associated with your payment method Payment Method Personal Checking Account Information FF Sama as valid apay cient Account First Namo Customer Miele initiat Last Name Nama adress 4353 Georgatown Driv Address 20 7 The remaining fields change according to the type bill you selected to pay 8 Refer to your bill to obtain this information 9 Notice a service fee is listed 10 Select a payment method 11 Depending on the payment method the screen expands for more information 12 Notice the service fee will be added to the bill amount However state laws prohibit residents of CO CT ID KS MA ME NY OH OK TX and WV from being charged a service fee 13 If the Bill Pay Account information is the same as the Payment Method information place a check in the checkbox 14
9. 4 ee Accounts a Create a Bill Pay Account Page Account 1 After selecting Create an Account iaaa from the login screen the payer will Fastnar have the ability to register up to 5 he ita e additional accounts by selecting Add ee Another Account at the bottom of each account entry a Note Existing users can add additional accounts by modifying their profile se continue oo Verify Account Information Page Verify Account Information Please varny tat your acount foratn is corset ew or make changes cena te Ea buon ne apse Seen Contact information este cany Lastname Powe On the Verify Account Information et a page the Payer reviews their eta gee eres information for accuracy country usa rman Talephons liamier 330 3651212 Logon information Logn cont ma any poweiganontcon Account Typ0 ee 31 Appendix Continued Verify Account Information Page Continued Each account entry will be listed The before Account 1 and Account 2 labels indicates that the information can be collapsed if needed Home Welcome to AYZ XYZ afast easy and securo war to make payment mens sy 8 09 PEST ot v srocossodon sams ness gay varr ysasdon ihe ned business dar lectric Account Number Electric Account Number 78845 gt ecetittads eco ambor e045 Frat ame Caty sss i ma agarose aby powetigesanat am Prone umber
10. 7 Place a check in the check box to accept and agree with the Terms and Conditions Log into Your Account You will receive an email confirmation after you create your profile The email will contain a temporary password and a link to the login screen Follow the instructions to log in and activate your account Be sure to logon and change your password as soon as possible 1 Enter your email address 2 Enter the temporary password and click the Logon button 3 The first time that you logon you will be prompted to change the temporary password Log On to My Bill Pay Don t Have an Account Create an Account Easily view pay and manage your bille online Email new_customer zepays com ikiak Make a one time payment without an account Forgot your email or password E oco 2014 Merchant Name Al Rights Rasened B00 123 4567 wwew merchantname com Passwords never expire However you can change your password at anytime from the My Profile screen Passwords mustinclude at least 8 characters and 1 numeral Passwords cannot exceed 16 characters Passwords should not include special characters such as amp Passwords are case sensitive Change Password after First Logon Steps 1 through 4 below show you how to change your password the first time you log into the system 1 Enter the temporary password in the Current Password field 2 Enter the New Password in the corre
11. Sarica Foe s500 600 33 Make Payment Page anes nona 2 Bank Name BRANCH BANKING amp TRUST COMPANY Paymont Frequency eWeekly E On the Make Payment Page you can riian choose the payment frequency Name of Pomers Single Payment Weekly Bi Weekly Semi Monthly Payment Information a Monthly Complete te fils below a schede your svete Earn Payment Method Payment Amount Then choose the End Date or Personal Checking S778 51900 Number of Payments along with the Total Amount Paid 519 00 Day of the Week and Start Date Date E Memo Reset STEM cancel One item found Le Payment Date Payment Amount Payment Method status Under the Payment History Q 10 15 2014 15 00 Personal Checking Processing E section on the Account e csv Excl Profile page the following icon indicates a recurring payment Q 34
12. The information will populate the fields Payments Payment Method Select a made of payment to pay the bil ard enter the account information associated with your payment method Payment Method Parsona Checking a vse I Personal Checking Account Information F Same as valid apay client Account eat nae Customer Middle Initial Last Name Name Address1 4359 Georgatown Drivel Personal Checking Account 2 Number ___ de Confirm Account Number Routing Number Bank Name Payment Frequency Singe Payment z Payment Information Complete the felis below to schedule your one time payment Payment Method Payment Amount Personal Checking 2 00 Total Amount Due 2 00 Payment Date bat Memo esat Cancel 21 15 When paying by check or savings enter the account number and the bank routing number 16 Press Tab to have the Bank Name auto populate 17 Do not press Enter Pressing enter submits the payment before you have completed all fields 18 When making a One Time payment set the Payment Frequency to Single Payment 19 Enter the Payment Date 20 You can also enter a Memo about the payment 21 Click Continue Payments 22 The Payment Verification screen displays If you need to make a change click the edit button next to the field you want to change Welcome Sarah D Hines cg
13. by email you will be prompted to log on and create a new one Bold Required Bold Required Account Account Number Number Password Email caneu 11 Manage Your Account 4 In the Forgot Password section enter the account number found on your statement in the Account Number field 5 Enter your Email address and click Reset Password 6 A temporary password will be emailed to you 7 Log into your email account to retrieve the password 8 Follow the instructions to log into the online payment system and change your password You may be prompted to register security questions which is an optional setting used for additional security validation If you do not get prompted to register security questions you can skip the img section and proceed to the Home Page section in this manual Forgot Email Address 1 From the Logon screen click the Forgot your email or password link found beneath the password field 2 The logon screen displays Forgot Email Address on the left and Forgot Password on the right 3 From the Forgot Email section enter the account number found on your statement 4 Enter your Password and click Logon 5 Once you are logged in you will be at the Home Page 6 Proceed to the Profile to obtain your email address en E Forgot Email Address Forgot Password Erter your Accoun Nu 7 wordin og ano bil Enter your Account Number and Emai Adress to
14. ct format a Passwords are case sensitive b Passwords must include at least 8 characters and 1 numeral c Passwords cannot exceed 16 characters d Passwords should not include special characters such as amp 3 Re enter the password to confirm the password Click Continue 4 Once logged in you will be directed to the Home page Welcome Saran D Hines 03 OT aA Change Your Password Current Password Now Passuova I Contin Passvors cance Edit Your Profile SSS If you did not set up an account you will not be able to view the Profile Tab Users who set up an account can change the following from the My Profile page e Contact Information e Change Password e Logon Id Email Address e Billing Information 1 From the Home page click the Profile Tab 2 The My Profile page displays VEET Required fields are marked with an asterisk My Profile NOTE The logon id is your email address in the contact information section If you change carriers or change Contact Information your email you can update your logon id to reflect the change Contact Information rm Teese tbe 3 Perform updates on the 4 Password payer s name address phone number and email address in PANEO this section New Peso Password conto Passions 4 Change the password in i Account Information this section Tere as concen
15. el Business Saving 6 The Account Payment Information displays on the page 17 Payments 7 Enter the information associated with the checking savings or credit card account in the Account Payment Information section 8 Click Continue The screen changes to the Payment Verification page 4 lf you decide to set up an account profile after beginning the payment process click the Register link located in the top right corner of the screen eif you choose to set up an account profile you will lose all payment information Info that you have entered 9 Review your information carefully 10 If you need to make a change click the Edit button located to the right of the field you want to change 11 Place a check in the checkbox to accept the Terms and Conditions 12 If all information is correct click Make Payment 13 The Payment Confirmation screen opens informing you that an email has been sent 14 You can still register or set up an account for future use 15 You cannot make changes after the payment has been submitted if you have not registered your account If there is an error contact Customer Support at the number listed at the bottom of the page Payment Information Payment Method Porson Saing 0937 Payment Amount 8 10 Payment Date 0252012 F authorize paymontta JV Etc understand that when I clk Mako Payment a paymon rom my account wil take place Y
16. ew credit card payment 20 The system verifies that funds are available to cover the payment 2 If funds are available the Payment Confirmation screen displays informing you that an email has been sent 22 Click Submit to complete the payment You may print the confirmation page for your records 23 If funds are insufficient the system uses whatever amount is available towards a partial payment A dialogue box then displays with three payment options 24 Cancel partial payment and select a new payment method Select this option to return to the Make Payment screen and select another payment method 25 Continue with partial payment of 00 00 and add an additional method to pay balance Select this option to return to the Credit Card Processing screen to enter other credit card accounts to satisfy the balance 26 Cancel bill payment transaction Select this option to end the transaction and return to the Home page Partial Credit Card Payment een ee If the credit balance is insufficient you can use another credit card to complete the transaction The partial payment feature is only available after the system verifies that the initial credit card has insufficient funds You cannot mix a credit card payment with a check or savings account payment You can only use another credit card to complete the transaction 1 Select the second option on the Partial Payment dialogue box 2 Note the balance due amount 3 En
17. fanyesercie saves 4 saan st county us zco ana awusa ow mse lt gt TEEN amer pm Fst hme amy ma address tn possigtbantcam Phone nmber asss coun ust Zipcote ame appuss ow Leste age to XYZ Terma ant Condtiona Cek net view the Terme amp Codon C o Pending Payments E stso0ecnesuesty 1092013 EJ E El account 5612 Eemo s500 account 73945 EOI ty Each account registered will be S displayed on the Home page am Once you have selected the applicable accounts select STIED este a Be Make Payment Payments submitted will appear in the right navigational panel 32 Appendix Continued Payments suomited aner 800 PAI EST eal ume wu be processes on te next pusimess doy Make Payment Erter your itormmaton elon to complete your payment Fields matkodwih are Required If multiple accounts are selected for payment only the first account will be displayed completely To see the additional accounts the Payer must click on the to expand the account pae information Phone number ER z emg sme gt Ne z Payment amount Due Date a mount ue The Payer will also see both accounts listed in the Total Amount Summary section If there is a fee associated with the payment then it will appear in this section as well Stal Amount Summary Tris te te totales Account 58123 swo so eeun 72965 sooo swo
18. g or savings account number and the bank routing number 7 Press Tab The system verifies the routing number and the bank name will auto populate Payment Method Select a mode of payment to pay the bil and enter the account information associated with your payment method Payment Method ern Caciara i visa BEB Personal Checking Account Information F Same as valid epay client Account First Name Customer Middle Initial Last Name Name Personai Cheira rorat e Number Confirm Account Number Routing Number Bank Name Payment Frequency Sigle Pavert Payment Information Complete the fields below to schedule your one ime payment Payment tlethod Payment Amount Personal Checking 200 23 Payments Note The diagram below shows the routing number locations on a personal check DATE vanes ORDEROF Personal Check A check e Standardization SAMPLE NOT NEGOTIABLE BOARDER ETE 23 9 OOIGSE 7H asa Routing Number Account Number Check Number Note The diagram below shows the routing number locations on a Business check Business PAY Check Sane or Of SAMPLE NOT NEGOTIABLE OO3BLiw nO LL000R8 Check Number b34 735467330 Routing Number Account Number Payment Information Complete the fies below to schedule your one time payment Payment Method Payment Amount Per
19. ke payments Payments entered by 08 00 PM EDT wil be processed on same business day payments entared after Pending Payments this time will be processed on the next business dey 202 00 scheduled for 1013012012 EJ 217 22 scheduled for 10 19 2012 EI EJ Account Number 5123456782 Bill Description DP electic 8 Double click a listing to view the payment information 9 Payment information is only available for internet payments made over the past two years 13 The Home Page Account Number 1 Check to make sure the correct account number displays on the screen 2 Only one account can be associated with your email logon id 3 The option to view specific billing information is only available to select accounts 4 If you can view your billing information make sure it matches your records Description 1 Place a check in the checkbox that describes the payment 2 The Make Payment button is activated and turns green 3 Click the Make Payment button if you want to make a payment Home ce Ss eee a E Account 5123455782 Walcome to JV Electric Electronic Payment a fast easy and secure way to make payments nie a ae Payments entered by 08 00 PM EDT will be processed on same business day payments entered after Pending Payments this time vill be processed on the next business dey O 5302 00 sched or 10202012 BY 5217 22 scheduled for 10 19 2012 EI E Account Number 5123456782
20. n 1 If the account payment information is the same as the contact address place a check in the box 2 The address information auto populates in the fields below 3 Enter the account information from your most recent billing statement in the remaining fields 4 Required fields are marked by a red asterisk Make sure all required fields have complete information 5 Click Save 6 The Account Verification Page displays Info Account Information Entr your account information from your mast recent billing statement F Sams as Contact Inform Bill Description Electie Bill First Name Serah Middle Name 2 Last Namo Hines ae ew customer ecpays Primary Phone Numbor 269 866 1212 Other Phone Number Address 1 Address 2 Hho Boc Country United States ZipCode oy sate Account Number Create Profile Account Verification 1 Review the information that you entered Click Edit to make changes create account Account Welcome Guest Log On or Create sn Account ns Verify Account Information Please verify thet your account information is correct View or make changes by clicking the Edit button in the appropriate section To compiete the registration process click Submit Contact Information ean First Name New Customer Middle inital Last Name Customer Address Line
21. nformation 5 Select Credit Card in the Payment Method field 6 The screen expands to display additional fields needed to enter credit card information 25 Payments Payment Method Selecta mode of aymentts 03 the bill and enter the account information associated with your aayment metod Payment Method Credit ard a vss Credit Card Account Information CB Bame as eli epay ent Account 7 Place a check in the checkbox indicating the contact information is the same as the name and address associated with the credit card The information will auto populate in the fields 8 If different enter the name and address associated with the credit card Click Continue 9 The Credit Card Payment Verification screen displays Payment Information Payment Method Credit Card Payment Amount 3114 00 Payment Date 11 05 2012 i authorize payment to valid epay client I understand that when click Make Payment a payment from my account wil tako placo 10 Review the information Notice the total amount billed includes a service fee However state laws prohibit residents of CO CT ID KS MA ME NY OH OK TX and WV from being charged a fee 11 Review the Terms and Conditions and place a check in the checkbox to accept the terms 12 If all information is correct click Make Payment 13 The Credit Card Information screen displays 26 Payments If you click Cancel the transaction
22. nt screen displays Log On to My Bill Pay Don t Have an Account Create an Account Easily vow pay and manage your bills online Eou 2 Make a Payment Maka 2 onetime payment without an aeceunt Password Forgot your email or password Select the Make a Payment link Cancel 16 Payments 2 Notice the option to Create an Account in the top right corner Unregistered users can choose to set up an account prior to beginning the payment process Welcome Gust Lo Make a Payment To make s payment you will need a curent biling statement to complete the required felds below To save your account information register for an account Fields marked with are Required Account Information To praceea wn ne payment enter your account itomaton Fam your most recent biling statement Account Type Electie Bill Description Eeoresil FirstName 3 Enter the information found on the billing statement in the Account Information section 4 Enter your email address When the transaction is completed a confirmation email will be sent to this email address 5 Select the payment method Then click Continue Payment Method Selecta mode of paymentto paythe bill and enter the accountinformation associated with your payment method Payment Method Please Select One vsa EE Flease Select One z Personal Saving Credit Card Business Checking Canc
23. ou still have time to register donne gyrate qik and ay anyone vt agin ow Payment Confirmation Tank you br er say A parant carton wi ba sort vo aan cm You cans wir ae is a oy cas Confirmation information 18 Payments One Time Registered User Payment 1 Enter your email address and password to logon 2 From the Home page place a check in the box indicating the account that you want to make a payment Welcome Loa on A Home Account 2999999996099 Welcome to JV Electric Electronic Payment a fast easy and secure way to make payments Payments entered by 05 10 PM EDT wil be processed on same business day payments entered afer this time will be processed on the next business day Account Number 29999999996999 i water bil 3 Click the Make Payment button Ea 4 The My Bill Pay screen displays welcome agen 5 If you already have an account the th information associated with your My Bill Pay account automatically populates some You can pay your bit and set up eulomatic payments hen ts convenient for you fields Fes ara th ara Required 6 Make sure the information is correct Account Information Required fields are marked with an legese eer asterisk n Account Nek Name First Name S de Name Last name C Emal Adress scvana ecpayacam Confirm Emaii sevans ecpayscom Primary Phone number 2525253998 19
24. payment Both have not been processed 1 To edit a pending payment click the icon E located to the right of the payment 2 The Edit Pending Payment screen opens displaying all previously entered information 3 After making changes click the Verify Changes button Personal Saving Account tumbor Tes 2 E Single Payment m Payment information CComplate te elas pelewrte sched your anestme payment Payment Mothod Payment Amount Personai Saving 1654 24 09 Fapa omana a Reset Payment Cancel 4 The Confirmation Page opens and an email confirmation is sent to your email address 29 Help 1 From the Home page click the Help Tab to access the Help Menu l Welcome Loa of A Home Account 29999999996999 Welcome to JV Electric Electronic Payment a fast easy and secure way to make payments Payments entered by 05 10 PM EDT will be processed on same business day payments entered after this tine will be processed on the next business day Helge Lo e score Stephanie Evans i cngrge Fens Lon Ot 2 The Help Menu contains three links User Manual FAQ and Contact Us 3 Click User Manual to access a manual with step by step instructions 4 Click FAQ for answers to frequently asked questions 5 Click Contact Us to display customer support contact information 30 Appendix Application changes effective 10 25 201
25. requost a payment Vou ean thon iser u emal yor temporary password Once you racene your temporary rie massmord by orrai You wit be promo 109 ortara Bold Roguroa Bold Raquod Account SY Account SY Number Number Password Emai lf you have forgotten both your email address and password contact Customer Support 12 The Home Page The first screen you log into is the Home Page The right side of the screen displays the Account Overview information The main section of the Home Page displays the Account Number and Description Some accounts may also display Amount Due and Due Date information Account Overview oo ooon 1 You can review pending payments and processed payments in the Account Overview section located on the right side of the Home page 2 Pending payments list an amount scheduled for a specific date 3 Processed payments list an amount paid on a specific date 4 Processed payments are also designated by a green checkmark 5 Pending payments have a clock icon 6 Payments with a recurring symbol Q have been scheduled to repeat at specified intervals See the section on recurring payments 7 To the right of each listing are the edit E and delete gt icons You can edit or delete pending payments Processed payments cannot be changed or deleted Home i amp Account 5123456732 Welcome to JV Electric Electronic Payment a fast easy and secure way to ma
26. sonal Checking 200 Total Amount Due 200 Payment Date Memo et cancel 24 11 Click Continue The Payment Verification screen displays If you need to make a change click the edit button next to the field you want to change 12 Review the Terms and Conditions and place a check in the checkbox to accept the terms 13 The payment confirmation screen displays You will receive an email confirming the payment Credit Card Payments 1 From the Home page select the account you want to pay 2 Select the type bill you want to pay 3 Click the Make Payment button The Payment screen displays payments Funds will be debited immediately You can Not mix a credit card payment with a check or savings account payment e You can NOT set up a credit card payment for future dates or recurring e There is no limit to the number of credit cards that you can use to complete Info the credit card payment transaction 4 If the account profile has not been set up enter the account contact information a Enter the First Name Middle Initial and Last Name associated with the account b Enter a valid Primary Telephone Number c Enter the mailing address d The country defaults to USA International addresses are not currently supported e Enter the Zip Code and press Tab The city and state auto populates f Enter the billing account number g Depending on the type bill you may have to enter additional i
27. ter the correct name and address associated with the second credit card 4 Be sure to enter the correct account information credit card account number expiration date and security code for each card used 5 Click Make Payment 6 The system computes the remaining balance 7 If there are not enough funds to cover the balance on the new card you will receive a prompt to enter another credit card 8 When the balance is satisfied the payment confirmation screen displays 9 If you need to make a change you cannot edit the transaction However you may delete the transaction and begin a new credit card payment 28 Payments n Bug amp Deleting a Pending Payment m Pending payments can be edited or deleted as long as they have not passed the cut off time for processing To delete a payment click the delete Lx icon by the payment you want to delete ES vos saan tos Lon TA Payment History m Account stzstse7e2 Payment history shows all online payment transactions Online payments may not include payments made in person by phane or by mai Cick on any individual payment below to vew payment details or make changes 1o pending payments Account Number 5123456782 Payment Date Payment Amount PaymentMethod Payment Status Q 10302012 302 00 Petsonal Checking Processing EI The history shows one 10w22 S217 22 Personal Checking Frocessmo E E Pending payment and one recurring
28. will Credit Card terminate and you partner will have to start another transaction Click Reset to clear all fields and re enter the information Review the information prior to clicking Submit You cannot edit the transaction after clicking Submit Information account infomation here 102 00 USD seesmeneeeeett11 VISA Total see I mogwio Susan Evans Name Invoice Number ledge hat ve charged ne above amount fing to ma cars issuer agreement You can make credit debit card payments using MasterCard Visa and Discover There are a select number of accounts that may use American Express Ifthe Security Code Illegible box is checked the card transaction will decline 14 Enter the Credit Card Number 15 Enter the Expiration Date on the card 16 Enter the Security Code MasterCard Visa and Discover cards display the 3 digit code on the back of the credit card American Express displays a 4 digit code on the front 17 Enter the security code MasterCard Visa and Discover cards display the 3 digit code on the back of the credit card American Express displays a 4 digit code on the front 3 Digit Code am 3 Digit Code 123 3 Digit Code te 4 Digit Code au 18 After keying the card information review the information carefully 19 If you need to make a change you cannot edit the transaction However you may delete the transaction and begin a n
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