SNOM320 USER MANUAL
Contents
1. Time NTP Time Server NTP Refresh Time sec Timezone NTP Refresh Time sec Enter 3600 Timezone Select preferred time zone Click Save to save changes A Some settings are not yet stored permanently Save View Changes Qo5 Security Update on Cofi mais O 255 255 0 0 E bzar JO Doo O imaoi JO peas JO ntp jst mfeed ad jp B50 3 Japan Tokyo Advanced Settings On the Setup options select Advanced then click Audio Operation Home A l i Some settings are not yet stored permanently Save View Changes Directory Network Behavior SIP RTP QoS Security Update Preferences Speed Dial Audio i Function Keys FTON PA Op E Con Oof Identity 1 Disable Casing Speaker Con off Identity 2 DTMF echo on Speaker Phone on Cft Identity 3 Keytones Con off Identity 4 Call Released Notification off Action URL Settings Silence Suppression Con ort Dialtone during Hold on oft Certificates Suppress ringtone during hold on Cft Software Update Holding Reminder on off Status Alert Info playback on off System Information Audio indication for Dialog Info pickup on off Log Audio Device Indicator Oon Co SIP Trace Send silent RTP packets on mute DNS Cache Call Waiting Indication Subscriptions Casing Mic Volume 1 8 PCAP Trace Handset Mic Volume 1 8 neresid Headset Mic Volume 1 8 Settings Ma2. 11 Identity 12 Context Type Number Action URL Settings O record Key Event Record t Advanced RETRIEVE Key Event Retrieve 7 Certificates Ca Revit Key Evet Redial J Software Update ED Hr Key Event i Status O SNOM Key Event r None F System Information conrerence Key Event Conference Log GS transrer SIP Trace es HOLD Key Event ry Hold viene ono Key Evet DND ry Subscriptions m DIRECTORY KeyEvet Directory A aa MENU Key Event None Settings atv JO ne Csi D Pi 0000265392 voip3005 agile ne jp Line Active o F Line 7 L 2 Identity 2 S Line 9 Loo O snom naive DO e S a VolPphones iJ r3 Identity 3 Line IN E Active Line 5 oB 2000 2010 snom AG d I ae r n T A O Menu Function keys HELP Number Select Help TRANSFER Type Select DTMF TRANSFER Number Select 9 Click Save to save changes 7 On the Setup options select Advanced Advanced Settings Operation Home Directory Preferences Speed Dial Function Keys Identity 1 Identity 2 Identity 3 Identity 4 Action URL Settings Certificates Software Update Status System Information Log SIP Trace DNS Cache Subscriptions PCAP Trace Memory Settings NTP Time Server Enter ntp jst mfeed ad_ jp Network Behavior Audio Network DHCP DHCP ignore list IP address Netmask Host Name IP Gateway DNS Domain DNS Server 1 DNS Server 2
3. Areacode E ean Proxy Require eS L System Information Additional supported headers Po D Log Q Value 1 0 SIP Trace Proposed Expiry DNS Cache Auto Answer on off Subscriptions Long SIP Contact RFC3840 on Oot PCAP Trace Support broken Registrar Con oft Memory Shared Line e off Settings Publish Presence on bootup on Cor Manuel DTMF via SIP INFO off Send display name on INVITE Jon off Extension Monitoring Call Pickup List Con ort sne m Extension Monitoring Call Pickup List URI Po VoIP phones Contact List Jon pff D Dial Plan String Enter 4 0 0 9 lsip 184 1 d phone yesl You can set up the dial plan for this line here With a dial plan you can match user input digits via keyboard to specific actions like dialing using a distinct outgoing identity etc Use our service phone s extension number for transfers Click Save to save changes Safety Precautions This manual contains precautions to assure user s safety while using this product If the precautions are disregarded the extent of consequences is presented below A WARNING A CAUTION OOOO OOOO This indicates that ignoring or mishandling of this notice might result to death or serious injury to the person This indicates that ignoring or mishandling of this notice might result to harm to the person WARNING Immediately unplug the device from the power supply
4. Behavior Audio Update Update Policy Setting URL Settings refresh timer Subscribe Config PnP Config Apply SIP RTP QoS Security Update Never update do not load settings http provisioning snom com sr Reset Update Policy Select Never update do not load settings Subscribe Config Select OFF PnP Config Select ON Click Apply to save changes Click Reboot to reboot the device to apply all changes A Some settings are not yet stored permanently Save View Changes y 10 On the Setup options select Software Update Manual Software Update Manual Software Update Operation nome A Some settings are not yet stored permanently Save View Changes Dire ory Setup You may explicitly specify which software version you want to run on this phone Fill in the http URL ere which is pointing to the firmware you want to use Please use only a complete http URL like Speed Dial http www snom com download share snomXXX YYY bin The phone will reboot after you press the Function Keys load button Identity 1 Identity 2 Identity 3 Manual Software Update Identity 4 irmware http provisioning snom com dc Identity 5 Identity 6 Identity 7 Identity 8 Identity 9 Identity 10 Identity 11 Identity 12 Action URL Settings Advanced p CHA Software Update Firmware Enter http provisioning snom com download fw snom320 8 4 35 SIP f bin
5. Click Load to load the firmware It takes few minutes to load the firmware Please do not unplug or disconnect the device during firmware loading The Phone is delivered with preinstalled software firmware which allows operating your phone flawlessly If you require updating the phone s firmware please follow the instructions above Disconnected Network displayed during an outgoing call e Currently used version is not updated e IP address in the web browser and device does not match IP address http IP address of the device dummy htm settings savec amp zip _frag_enable on e Firmware may not be updated Configuration of settings depends on the version of the device VIEWING OF CALL HISTORY 11 On the Operation options select Home You can view the call history on the figure below Welcome to Your Phone se ie _ i Operation Did you update your phone already C Home gt Stay up to date The letest wervors of inom firrewere h now eva abie for all anon Ovectary devices cick on the nk Below for he official 6 7 3 275 update Setup Dich here and choose your phone mode Preferences Seeed Dea Function evs Idertty 1 A Some settings sre not yet stored permanemtiy Save View Changes P Idertty 2 idert y 3 The web irfertace memes t easy for you to set your phone up correctly ond to scoess he iderta 4 advanced teatures Identity S To de a nermnber just enter the number in the heid below Yow can enter
6. RJ45 connector labeled PC is for daisy chaining further Ethernet devices without the need for a second Ethernet connection line 4 Insert the plug of the power supply into the connector labeled DC 5V and hooks up the casing into the mains 5 If you want to use a headset connect it to the RJ audio jack on the bottom shell of the phone SNOM320 SNOM320 is a phone device that can be used with our service It cannot be used as a typical phone The customer must subscribe to an Internet Service Provider to be able to use the device Customer with no broadband router feature must provide a separate broadband router Keypad Familiarization 1 Navigation key for navigation within the display menu and the phone book 2 Enter key to confirm actions selections and inputs Always press the ENTER 3 A Key after inputting the numbers dialed ae AN Cancel 3 Cancel Key to cancel actions or inputs ore 3 j 4 LED for MWI Message Waiting Indicator 5 Volume Key key to adjust the volume to lower higher f T 0 wave 6 Speaker turns the speaker on off 7 The 12 keys on the right with LEDs next to them are the programmable function keys onto which different functionalities can be mapped 8 Hold Key Key to Put call on hold resume call 9 DND Key Do not disturb key or call rejection key 10 Help Key Used for checking IP and MAC address of the device Gene
7. SNOM320 USER MANUAL Thank you for purchasing Snom320 Make sure and acknowledge that you have read this manual before using Snom320 Package Contents 1 Main Case 2 Handset 3 Handset Cable 4 AC Power Adaptor 5 Quick Start Guide manual Disclaimer This document is subject to change without prior notice A possibility of noise broken voice or disconnection may occur because of customers or our network environment We cannot guarantee the quality of voice The company assumes no responsibility on the difference of call or voice quality when the hearing acuity of individuals is concern The company assumes no responsibility when it was used outside Japan As for SNOM320 regular server maintenance you may experience temporarily service stops without prior notice The company assumes no responsibility when the customers caused the phone primary source of malfunction or breakdown Maintenance Cleaning Please use soft dry clothes to clean the device Don t use wet clothes Don t use volatile chemical like benzene or thinner since they can damage the device If you want to use a chemical wipe please read the cautionary notes before using it Connection Method 1 Connect the handset cord in the handset and connect it on the main body 2 Plug the Ethernet network cable into the RJ 45 connector labeled NET and plug the other end into the network side to establish a data link 3 The second
8. a sevmole tele poore Identity 6 eurnder eg 0114990396350 or UR Hke info aosomcom lIdertty 7 4 Dial a Number Idertty 5 l j Y Dw Hangp ldemazy 9 idermtiy 10 Outgoing Identity Idertty 11 0002197970 he ama erep Set Idertty 13 Acmon URL Settings Advanced Disies Missed Recmyvegd Certificates Softee Upcate states System Informebo Durston Costs Local idertity Number Log SIP Trote Ons Cacte Subsecnpeons temaz Loca Idertty Nurntber PCAP Trece Memory Settings Time Duroton Costs Loce l identity Nau rrebeer bca a Verify from Settings Screen Dialed Numbers List of previously called dialed numbers Missed Calls List of calls that is terminated before being answered by its intended recipient Received Calls List of calls answered by the call recipient Calls can be made with just a click from the numbers on the list Verify from the device Press the second button to the left on the display menu of the phone or the CHist which means Call History Select among Missed Received Dialed on what to display on the screen SETTING BLOCKED NUMBERS 11 On the Operation options select Directory en pi Directory Operation mome Ay Some settings sre not yet stored permanently Save View Changes T Setup Preferences IT Directory Soeed Dew wame Number Contact Type Outgoing Idestity Edit Delete function Keys Idertty 1 Identity 2 Identity 3 T add or dit tatry Idertty 4 Number Iderttty 5 Nu
9. anual Show call status info Advertisement R snom Call Forwarding VoIP phones nit Target Web Interface Language Select English Language Select English Number Display Style Select Number Tone Scheme Select Japan Click Save to save changes Silent a Stutter None on on Cort Oon Cort on Cort Oon Cott Con prt on Cott Oon Cort Oon Cort Con ort Con off Oon Corr on bff 2 A L 6 On the Setup options select Function Keys Setting Key Allocations Function Keys A Operation Home Key Settings Pen m On this page you can specify the settings for programmable keys on your snom phone Use Context to specify the identity context for that key Preferences e g this identity will be used to subscribe for a particular extension Type will select the actual functionality of a particular key In the last Speed Dial argument field Number the actual telephone number sip url dtmf sequence action url or key type can be stored Please refer to your phone manual for more details Function Keys Identity 1 Identity 2 Identity 3 G Change Active Id Call Lists a S Directory e qj Forward all eS Identity 4 Identity 5 Prev Outgoing ID Identity 6 a Identity 7 KaRa Menu Menu D Identity 9 None Redial Identity 10 Next Outgoing ID Identity
10. if there is a strange smell and smoke Don t use the device and immediately contact the dealer for repair This may cause fire or explosion Do not disassemble or modify The device may malfunction cause electric shock and fire Do not insert metal to the opening or drop the product If in case a metal is inserted to the device unplug the device and contact the dealer The device may malfunction cause electric shock and fire Do not pour water or any foreign object inside the device If in case water or any foreign object is poured or inserted to the device unplug the device and contact the dealer Do not touch the device when lightning occurs This may cause electric shock Do not use in bathroom or shower room The device may malfunction cause electric shock and fire Don t place in a damp dusty or direct sunlight The device may malfunction cause electric shock and fire This device is not waterproof If in case water entered the device unplug the device and contact the dealer OOOO A CAUTION Do not place near the kitchen table or humidifier or near oil and moisture The device may malfunction cause electric shock and fire Do not place in humid and dusty area The device may malfunction cause electric shock and fire Do not place in extremely cold place or place with unstable temperature It may cause explosion Do not place in unstable or shaky place If the device falls it may collapse
11. it may cause injury or explosion Use after checking if foreign matters are attached to the speaker of the handset Thumbtacks pin stapler wires and other metallic object may cling to the magnet of the speaker so please be careful Troubleshooting Please check the troubleshooting procedure before requesting a repair If the problem doesn t get resolved please contact us General Failure Plug and Unplug from the power source Do this for few times Wait for at least one minute before plugging the device If the problem is not resolved after doing this please contact our customer support Service Please provide your number and broadband products No Ringer Sound Ethernet Cable is disconnected AC Adapter is disconnected Did you change the volume settings Did you change the settings on the display Call is interrupted by noise Are there any abnormalities in the network environment Check the connection of the Ethernet cable Check the connection of the AC Adapter Adjust the volume on the volume button Revert the changed settings Disconnect the Ethernet cable Please reboot Check your network environment
12. mber Type idertiay 6 Contact Type identity Outgoing Identity Idertty 8 Group Identty 9 Title identity 10 Grpenaeten ldenmzy 11 Email Identity 12 ae Neck Marne Acon URL Settings Feat Name r i Certificates Biethday Software Update Parvona States Syttem Intormabor AddEat Log Set blocked numbers in the Add or Edit Entry area Example Name Type the name of the contact Number Type the number XXX XXX XXX XXXX Server IP address Number Type Select sip Contact Type Select Deny List Outgoing Identity Active Then click Add Edit Configured number will be displayed If you wish to delete a number click Delete The Server IP address depends on your account You can also reject calls from anonymous callers The number must be registered in the device to be set as an anonymous caller Example Name Anonymous Number Anonymous XXX XXX XXX XXXX Server IP address SETTING PREFIX 184 You can make an anonymous call if you put the prefix 184 in Japan 12 On the Setup options select Identity 1 then click SIP Configuration Identity 1 Operation noma A Some settings are not yet stored permanently Save View Changes Directory Login NAT RTP Preferences Speed Dial SIP Identity Settings Identity 1 Send hold as inactive on bff Identity 3 User picture URL e Action URL Settings YUM Support T peat Countrycode C J Certificates Software Update
13. me 4 On the Setup options select Identity 1 then click NAT Operation AA A Some settings are not yet stored permanently Save View Changes Directory Preferences Speed Dial Function Keys Identity 2 Identity 3 NAT Identity Settings Offer ICE Con ft STUN server IP addr port E STUN interval seconds e Keepalive interval seconds po Identity 4 Action URL Settings Apply Advanced Certificates Software Update Status System Information Log SIP Trace DNS Cache Subscriptions PCAP Trace Memory Settings Manual Keepalive Interval seconds Enter 20 seconds Click Save to save changes 5 On the Setup options select Preferences Preferences System Information A Some settings are not yet stored permanently Save View Changes Operation Home Directory Setup General Information Speed Dial Webinterface Language Function Keys Language Identity 1 Number Display Style Identity 2 Tone Scheme Identity 3 es MWI Notification Identity 4 l Action URL Settings MWI Dial Tone Advanced Use Headset Device Certificates Use Backlight Software Update Dim after in seconds Status U S date format mm dd 24 Hour clock Log Show Clock SIP Trace U S dialnumber format DNS Cache Use Flash Plugin Subscriptions Show IVR digits during connected PCAP Trace Global counter for Missed Calls Memory Active Identity Scrolling Settings Show identity index M
14. ntity tad bth A 3 On the Setup options select Identity 1 Configuration Identity 1 Operation A Some settings are not yet stored permanently Save View Changes Directory Setup Login SIP NAT RIP Preferences Speed Dial Login Information Function Keys Identity active Jon off identity 1 Displayname Identity 2 Account Identity 3 password A Identity 4 Registrar Action URL Settings Outbound Proxy Advanced a SPN E Certificates ee ee None Software Update Authentication Username Unique ID B Status Mailbox System Information Ringtone Ringer 1 Custom Melody URL EERON Display text for idle screen 803 DNS Cache a Ring After Delay sec A Subscriptions l PCAP Trace Record Missed Calls son off anaes Record Dialed Calls Oon Ooft Settings Record Received Calls Jon off Manual Apply Re Register Play Ringer gt n om Remove Identity Remove All Identities VolP phones Display Name and Account Enter Unique ID Password Enter Registered Password sent thru mail If you changed password enter your new password Registrar and Outbound Proxy Enter Login Server Authentication Username Enter Unique ID Display Text for Idle Screen Enter Extension Number Click Apply to save changes Click Play ringer to confirm your ringing tone You can also listen through your device and make sure to check the device s volu
15. nual a normal room Apply snom VoIP phones Call Waiting Indication Select OFF Click Save to save changes Advanced Settings 8 On the Setup options select Advanced then click SIP RIP Operation Home A i Some settings are not yet stored permanently Save View Changes Directory Network Behavior Audio SIP RTP QoS Security Update Preferences Speed Dial SIP ani Network identity port gt J Identity 1 SIP T1 ms soo dO Identity 2 Timer Support RFC4028 eff E Identity 3 SIP Session Timer s Identity 4 SIP Dirty Host TTL s o S SIP Max Forwards mS J Advanced ENS Certificates aui Software Update Retry interval after failed registration s Status Use user phone eon off System Information Publish Presence Con orr Log Refer To Brackets Con off SIP Trace Require PRACK on _ off DNS Cache Send PRACK eon off Subscriptions Offer GRUU Jon off PCAP Trace Offer MPO Con ort Memory Use Outbound on off Settings Use SIP Compact Headers on off Manual Listen on SIP TCP port Con ort Time Support RFC4028 Select OFF Click Save to save changes 9 On the Setup options select Advanced then click Update Advanced Settings Operation Horne Directory Speed Dial Function Keys Identity 1 Identity 2 Identity 3 Identity 4 Action URL Settings Certificates Software Update Network
16. ral Settings 1 Verify device s IP Address Press Help Key gt Select Information IPAdr MAC and Version will appear Select PAdr and Press enter Check button 2 Snom320 and the PC must be connected to the same network Launch any web browser such as Internet Explorer Enter IP Address observing the format below http AP address Example If the IP address is written as 192 168 001 002 it should be entered as http 192 168 1 2 After initializing the device that you access you will still not be prompted to enter a username password In order to prevent unauthorized login please set username and password If you are unsure of the password please contact our customer service representative A HTTP Password not setl Welcome to Your Phone Operation Did you update your phone already Stay up to date The latest versions of snom firmware is now available for all snom Directory devices click on the link below for the official 8 7 3 25 update Setup Click here and choose your phone model Preferences Speed Dial Function Keys Identity 1 This web interface makes it easy for you to set your phone up correctly and to access the advanced features Identity 2 To dial a number just enter the number in the field below You can enter a simple telephone number e g Identity 3 0114930398330 or URI like info snom com Identity 4 Identity 5 Dial a Number Identity 6 Dial Hangup Identity 7 Outgoing Ide
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