Phaser 8560MFP Multifunction Product Service Documentation
Contents
1. 11 0XX xx Electronics Module Interface Faults 2 24 11 100 60 Electronics Module Temperature Fault 2 25 12 000 60 Program Faults 2 25 13 000 48 Printhead Thermal Fault cnn cnn nonncnnnoncananrnccnncnn 2 26 13 003 42 and 13 007 46 Thermal Faults sse 2 26 13 008 47 and 13 010 49 Drum Thermal Faults 2 27 13 067 43 13 069 45 13 071 47 Drum Temp Sensor Faults 2 28 13 XXX 4x Preheater Thermal Faults sss 2 28 13 1XX 4x Left Jetstack Thermal Faults ssssseeeeeeeeenen 2 29 13 2XX 4x Right Jetstack Thermal Faults eee eee 2 29 13 XXX xx Printhead Reservoir Thermal Faults 2 30 13 XXX xx Ink Loader Thermal Faute eee eee 2 30 13 00x 6x Thermal Program Faults nennen 2 31 19 0XX 4x Printhead Calibration Faults eee eee eee 2 32 19 0XX 6x Waveform Program Faults eene 2 32 21 000 69 Diagnostic Firmware Version Mismatch 2 33 22 0XX 6x Jam IT lts o eh Gal evan eee o t de 2 33 23 0XX 6x NYRA M Fa lts 15 x ec deat aiid ea rn 2 34 26 0XX 6x Printing Faults 2 34 21 ORK Ox Profile ibarra 2 35 Initial Issue 10 2006 Error Messages and Codes Phaser 8510 8560MFP Multifunction Product 2 1 3 Image Quality IQ1 IOT Image Quality Entry RAP sese eee 3 3 1Q22. Dark Streaks on Copied Image sees 3 4 1Q3 Voids in the Copied Image s 3 4 1Q4 Skewed Copy Image suisses 3 5 IQ6 F zzy Text or IMAGES sun mr RR Taa eo ERR EAN ANEA REAA SA ERR dh nenn ehe eR doses 3 5 IQ5 Copy Image is Lighter or Darker than the Original 3 6 IQ7 Copied Image Colors Do Not Match the Original 3 6 IQ8 Dark Streaks on Copied Image 3 7 1Q9 Copy Image is Skewed araara ae nnno nnnm rhon tnanns 3 7 IQ10 Copy Image is Lighter or Darker than the Original 3 8 IQ11 Copied Image Colors Do Not Match the Original 3 8 1Q12 Fuzzy Text or Image 3 9 1Q13 Random Light Stripes 3 9 IQ14 Predominate Light Stripes sisi 3 10 I015 Smudges or MES iii tete te RETO EP s 3 11 IQ16 Printed Image is Too Light or Too Dark 3 11 1Q17 No Image is Printed 3 12 IQ18 Color is Uneven or Color is Wrong 3 12 1Q19 Streaks or Lines Down the Print su 3 13 1Q20 Scratches or Marks Parallel to the Long Axis of Printing 3 14 1Q21 Ink on the White Portion of the Printed Page 3 15 1022 FUZZY Texts edes re er cc t cse Pee esee drei oe diis oer D aree 3 16 1Q23 Poor Primary Color File read ar deas 3 17 IQ24 Ghostiligu 3 22 a E E 3 18 1Q25 Poor Small Text Resolution enne entente nne 3 19 1Q26 Vertical Lines Appear Wavy 3 20 IQ27 Oil Str aks on Prinits 2 A A id UTR he 3 20 1Q28 Incomplete Image Transfer 3 21 1Q29 Ink Smears o
3. 0 Mechanical Initialization Jam 2 36 Error Message Troubleshooting v 2 7 31 0XX 6x Program Faults 2 36 1 00X 4x 525 Sheet Feeder Faults sise 2 8 33 00X 4x Tray 1 Width Sensor Faute eee eee 2 37 1 000 6x 525 Sheet Feeder Program Faults sse 2 9 34 00X 4x Printhead NVRAM Faults sss 2 37 2 00X xx I O BOard ETS uta de Pes braun 2 9 36 000 40 Drum Maintenance Faults eer rte ea e Di acr X ce 2 38 2 006 xx I O Board Program Faults ss 2 10 36 001 67 Drum Maintenance Drive Faults 2 38 2 0XX 6x Configuration Card Faults 2 10 36 002 44 Drum Maintenance Kit Fault 2 39 3 0XX 6X IPC Program Faults a asin lee Habeas ERE utere fep ede te er antt 2 11 S 7 0XX 5oc PEST Heater Fauls ccoo aa tre trans 2 39 4 0xx 4x Process Control Emors aa e P a e Feet ann 2 11 37 01X 41 PEST H Fan FaullS rrt get e e edet tt 2 40 4 024 42 Wiper Alignment Fault 2 12 37 016 43 PEST 50 Volt Supply Fault essere nennen nnne 2 40 4 025 46 Drum Transfix Fault 2 12 37 0XX 4x PEST Clutch Sole oid Faul eee 2 41 4 0xx 6x Process Control Program Faults 2 13 37 024 48 PEST Tray 2 Lift Motor Fault issu 2 42 5 0xx 4x Y Axis Sub System Faute sees serene enen 2 13 37 026 44 PEST Purge Pump Fall iii 2 42 5 0xx 6x Y Axis Sub System Program Fault cccccccecceceeeeeeeee
4. 66 REP 2 0 12 Stripper Carriage Assembly 4 30 REP 6 0 6 Waste Tray Detect Sensor 4 66 REP 2 0 13 Transfix Roller tet ter rete unse 4 31 REP 6 0 7 Paper Size Switch nee en 4 67 REP 2 0 14 Y Axis Spring 4 32 REP 6 0 2 Mo Paper Sensor 4 68 REP 2 0 15 Transfix Load Module 224040424004444400nnnnnnnnannnonnnnnnnnnnnnnnnnnnnnnnnnnn 4 32 REP 6 0 9 P9 6r Height Sensor des 4 68 REP 2 0 16 Drum Maintenance Pivot Pate eee eee 4 35 REP 6 0 11 Output Tray Full Sensor 4 69 REP 2 0 17 Preheater and Deskew Assembly 4 36 ADJ 1 15 1 DADF to Scanner Calibration 24444444404444400nnnnnnnnnnnnennnnnnennnnnennn 4 70 REP 2 0 21 X Axis Bias Spring 4 37 ADJ 2 2 1 Printhead Parking een ren 4 71 REP 2 0 22 Preheater Lift Solenoid 4 38 ADJ 2 5 1 Wiper Blade A onment ss 4 73 REP 3 071 Inner Simplex Guide 6 5 necne didas 4 38 ADJ 4 7 1 Process Drive AiO Ment ss 4 74 REP 3 0 2 Lower Duplex Guide s ih ag co ree te fte mes tn tiens 4 39 ADJ 4 13 1 Head Tilt Gear an2 Printhead Homing sse 4 74 REP 3 0 3 Take Away Roller 4 39 REP 3 0 4 Duplex Roller 4 40 REP 3 0 5 Upper Duplex Guide and Solenoid 4 40 REP 3 0 6 Outer Duplex Guide sisi tete etes e ete ie ce aterert 4 41 REP 3 0 T Exit Module o Ree a HERE ret ERR 4 42 REP 3 0 14 System Stabilizer 4 43 REP 3 0 18 Pick and Retard Rollers 4 44 REP 4 0 3 Sc
5. XEROX Phaser 8560MFP Multifunction Product Service Documentation 701P01133 October 2006 Phaser 8560MFP Multifunction Product Service Documentation Phaser 8560MFP Multifunction Product Service Manual 705P01133 Bus Updated November 1 2006 Reissue 10 2006 Xerox Corporation XOG Worldwide Product Training amp Information 26600 Parkway Bldg 60 P O Box 1000 M S 7060 776 Wilsonville OR 97070 1000 NOTICE All service documentation is supplied to Xerox external customers for informational purposes only Xerox service documentation is intended for use by certified product trained service personnel only Xerox does not warrant or represent that such documentation is com plete nor does Xerox represent or warrant that it will notify or provide to such customer any future changes to this documentation Customer performed service of equipment or modules components or parts of such equipment may affect the warranty offered by Xerox with respect to such equipment You should consult the applicable warranty for its terms regarding customer or third party provided service Ifthe customer ser vices such equipment modules com po nents or parts thereof the customer releases Xerox from any and all liability for the customer actions and the customer agrees to indemnify defend and hold Xe ox harmless from any third party claims which arise directly or indirectly from such service Unpublished rights reserved under the copyright laws o
6. anner Power Supply Fan ss 4 45 REP 4 0 4 Head Maintenance Clutch ss 4 45 REP 4 0 5 AXIS MOTOT S oom RE e ca Up ee EE Ret ER Der RN OE er 4 46 REP 4 0 6 Drum Fan 4 46 REP 4 0 7 Process Drive once nete yen Pede eer tinere tinere 4 47 REP 4 0 8 Exit Roller Motor 52h ned ep eco t e e He E Ete t 4 48 REP 4 0 9 Exit Elevator Motor 4 48 REP 4 0 10 Tray 2 Lift Motor Gear 4 49 Initial Issue 10 2006 Repairs and Adjustments Phaser 8510 8560MFP Multifunction Product 4 1 5 Parts List Parts Ist Overview niei e eed den at ta eh dd ap LA oes t 5 3 Serial Number Format vasa eere reme eto E ver dde KEY Cha Fera de P cH YES 5 3 Parts Lists Covers BIET E 5 4 Imaging PI 2 0 Imaging sn rere diee reddat 5 5 Paper Path PL 3 0 Paper err ee iin aol ree re anne di aie 5 6 Drive PEAV Drive A rain dotate deve eov sev eae un uu trae dens ans 5 7 Electrical PESO Electrical an pee eee SR teet mere etos 5 8 Sensors and Actuators PL 6 0 Sensors and Actuators nh Xerox Supplies eevee MAA NO A RER Ie LO e ets 5 10 Initial Issue 10 2006 Parts List Phaser 8510 8560MFP Multifunction Product 5 1 6 Diagnostics System Power On PrOC SS onto en ret eee ce HL ati 6 3 Hidden Service Menu uii eicere pedi e teneor den 6 5 Service Diagnostics 6 5 Print Engine Check Menu Tests 6 13 General Troubleshooting een
7. e enne nennen nennen nennen nnne 6 34 Electrical Troubleshooting usisati inhi Add tu esee 6 36 DADE MalfunclON cortita rrr entren rite e a d oe cR ide c ee ne 6 39 Scanner Malfunction 6 40 Control Panel Malfunction sise 6 40 Exit Module Malf netion 2 oir tom Lee teet adc tI A So EIN ez 6 41 Media Path and Transport Problems 6 41 Operating System and Application Problems 6 42 Network Problems 6 43 U SB Poit Testlhig sir A a eet Het tr 6 45 Fax Troubleshootihg 2 2 trt Hi t nn p tnb ten tus 6 45 Remote Fax Does Not Ring 6 47 Remote Fax Answers Then Fails 6 48 Fax Does Not Answer 6 48 Fax Answers Then Falls 3 5 talas 6 49 Printhead Troubleshooting Checklist see 6 49 Printhead Gleaning Cycle deir n tere edv eds 6 51 Initial Issue 10 2006 Diagnostics Phaser 8510 8560MFP Multifunction Product 6 1 7 Wiring Data How to use the Plug Jack Location List 7 3 Plug Jack Locations oor ceret e eR ets 7 4 Wire Routing 7 10 Wiring Diagrams carita cede ta de aged ret d eva ep e cae ean n bd n 7 13 Initial Issue 10 2006 Wiring 2ata Phaser 8510 8560MFP Multifunction Product 7 1 System Overview is deh het ile Image Input Terminal System Electronics Image Output Terminal 8 3 8 3 8 6 8 8 8 Theory of Operation Initial Issue Phaser 8510 8560MFP Multifunction Product 10 2006 8 1 Theory of Operation
8. eeseeeeeeeseeesseeesnneeees 2 14 37 02X 4x PEST Relay Board Faults ii 2 43 6 0xx 4x X Axis Fault 2 15 37 03X 4x PEST X Axis Motor Faute sees eree resserrer renne nenen nene 2 43 6 0xx 6x X Axis Program Faults 2 15 37 035 44 and 37 036 45 PEST Y Axis Motor Faults 2 44 7 002 44 Process Drive Fault 2 16 37 037 46 and 37 038 47 PEST Media Drive F auks s es 2 44 7 006 4x Head Tilt Solenoid Fault 2 16 37 039 48 and 37 040 40 PEST Process Drive Faults nennen 2 45 7 007 49 Process Drive Fa via ria e C ee e en 2 17 37 0XX 4x PEST Power Supply Faults ss 2 45 7 008 41 Printhead Tilt Fault 2 17 39 002 40 and 39 003 41 Scanner Subsystem Test Faits 2 46 7 009 42 Printhead Restraint Fault ss 2 18 39 004 42 Scanhead Locked or Shipping Restraint Faut see ee eee 2 47 7 01X 4Xx Process FaullS wana d eit d oti e bata 2 19 39 005 43 Scanner Missing Eau eee eee eee sse 2 47 7 0XCOX Prograrm Eaults a fm e Arm s rice tre banane RU us 2 20 39 010 8 Document Feeder Disconnected or Missing sse 2 48 8 0XX 4x Wiper or Media Drive Faus sees 2 21 39 011 40 and 39 012 40 DADF Subsystem Test Faults e eee 2 49 8 0xx 6x Media Drive Program Faults 2 22 39 013 42 Document Feeder Jam wd 2 49 9 0XX 4X Ink Loader Faults 1 ae nun sn Hs 2 22 39 014 43 Document Feeder Calibration Eau eee eee e E os TREE Tre 2 50 9 009 44 and 9 00X 6x Ink Loader Program Faults sse 2 23 Jam Godes rs nn EE 2 50
9. f the United States Contents of this publication may not be reproduced in any form without permission of Xerox Cornoration Copyright protection claimed includes all forms of matters of copyrightable mater 2 and infor mation now allowed by statutory or judicial law or hereinafter granted including wiirout limita tion material generated from the software programs which are displayed on the scree i such as styles templates icons screen displays looks etc Xerox technical training mat erials and s ervice m anuals are intended for us e by authorized Xerox service technicians and service partners only and are not for resale These materials may not be dis tributed copied or o therwise reproduced wit hout pr ior wr itten c onsent f rom Xerox Corporation XEROX The Document Company the digital X6 CentreWare infoSMART Made For Each O ther amp PagePack Phaser amp P haserSMART and W alk Up ar e trademarks of Xerox Corporation in the United States and or other countries Acrobat Adobe Reader Adobe Type Manager ATM Illustrator PageMaker Pho toshop PostScript amp A dobe B rilliant S creens Adobe G aramond A dobe Jens on Birch Carta IntelliSelect amp Mythos amp Quake and Tekton are trademarks of Adobe Sys tems Incorporated in the United States and or other countries Apple AppleT alk Bo njour Et herTalk LaserWriter amp LocalTalk M acintosh M ac OS T
10. i Organization art rer eene dq ehe dete el ioci deos iii Power Safety iv Service Safety SUMMA detectada det p det eae te ted Oa e de de anni iv Moving the SysStem 5e nep E HER EE EUH RRE E Pee ste ERES TREE vi Symbology and Nomenclature re vii Electrostatic Discharge Precautions eee ix Regulatory Specifications x ix Phaser 8510 8560MFP Overview ss x System Configuratiohs x oc AT ARR nina xi Parts of the Product xii Control Panel Layout xiv Specifications 1 coke A tee ARE DHL xvi Initial Issue 10 2006 Introduction Phaser 8510 8560MFP Multifunction Product iii Introduction 10 2006 Initial Issue iv Phaser 8510 8560MFP Multifunction Product About This Manual The Phaser 8510 8560MFP M ultifunction Product Ser vice Manual i s the primary document used for diagnosing repairing maintaining and troubleshooting the system It is the controlling publication for a service call Information on its use is found in the Introduction of the Service Documentation To ensure understanding of this product complete the Xerox Service Training Program for this particular system For manual up dates Ser vice B ulletins k nowledge base and t echnical suppor t vis it www xerox com office support Service Manual Revision Updates are issued as the system changes or as corrections are identified Organization The titles of the sections and a des cription of the informatio
11. n First Side of Duplex Print 3 22 1Q30 Repeating Print Defects 3 23 1Q31 White Stripes Pinstripes 3 23 1Q32 WANKING i 5 ca ace rat eee a P RH a e t a T Le ARR 3 24 1Q33 Image is Offset or Cut Off sse nennen eene eene 3 24 1Q34 Poor Ink Adhesion Poor Image Durability 3 25 Analyzing Service Test Prints 98 25 Jet S bstitution Mode tree tre rennen nes Re oa 3 31 Initial Issue 20 2006 Image Quality Phaser 8510 8560MFP Multifunction Product 34 y 4 Repairs and Adjustments Disassembly Overview cette tn rei Ee E bh he 4 3 REP 4 0 11 Y Axis Motor Assembly 4 49 REP 1 0 1 Front Door Tray 1 Assembly 4 4 REP 4 0 12 Tray Ti Pick SONO avai Wa e het re e te ee etse ra 4 51 REP 1 0 6 Output Tray s 4 5 REP 4 0 13 Tray 2 Lift Motor 4 51 REP 1 0 7 Left Side COv r sas ponere e EC ede e rer e he 4 6 REP 4 0 14 Media Drive Assembly 4 52 REP 1 0 8 Scanner Hinges sise 4 6 REP 4 0 15 Electronics Module Cooling Fan ss 4 54 REP 1 0 9 Control Panel tisser en rad ti eee n an sa 4 7 REP 4 0 16 FHead Tilt Gears itg a Dina 4 54 REP 1 0 11 Scanner Assembly rhet ennt iret teris 4 8 REP 4 0 18 Fax Speaker erinnere range 4 56 REP 1 0 13 DADF Front Cover gt 4 8 REP 4 0 20 Head Tilt Solenoid 4 57 REP 1 0 15 Duplex Automatic Document Feeder eer rernt 4 9 REP 5 0 1 Exit Module Control B
12. n contained in each section are contained in the following paragraphs Introduction and General Information This section contains docum entation organization sym bology and nom enclature t ranslated warnings safety symbols regulatory specifications and general information about the printer Section 1 Service Call Procedures This section contains procedures to be taken during a service call and in what sequence they are to be completed This is the entry level for all service calls Section 2 Status Indicator RAPs This section contains descriptions of the diagnostic aids for troubleshooting that include Power On Self Test POST Built in Self Tests BIST and Fault Code error procedures Section 3 Image Quality This section contains the diagnostic aids for troubleshooting image quality problems as well as image quality specifications and image defect samples Section 4 Repairs Adjustments This section contains all the removal replacement and adjustments procedures Repairs Repairs include procedures for removal and replacement of spare parts listed in the Parts List Use the repair procedures for the correct order of removal and replacement for warnings cau tions and notes Adjustments Adjustments include procedures for adjusting the parts that must be within specification for the correct operation of the system Use the adjustment procedures for the correct sequence of operation for specifications warnings cautio
13. ns and notes Section 5 Parts Lists This section contains the illustrated Parts List Section S Diagnostic Information This section cortains details of the embedded Service Diagnostics test suite as well as trou bleshooting procedures for system problems not related to a specific fault code Section 7 Wiring Data This section contains drawings lists of plug jack locations and diagrams of the power distribu tion wire networks in the machine Individual wire networks are shown in the Circuit Diagrams contained in Section 2 This section also contains the Block Schematic Diagrams Section 8 Theory of Operation This section contains detailed functional information on the print engine components Initial Issue Phaser 8510 8560MFP Multifunction Product 10 2006 Introduction About This Manual Organization 1 Service Call Procedures Service Call Proced res i ec eed eve t i eh t e ive dob ards 1 3 Initial ACTIONS rici a NA A ee d e erae te rete vetere oe e e Etre ha 1 4 Routine Maintenance Activities is 1 5 Cleaning Procedures 1 5 Final Aci ac di daa 1 6 Initial Issue 10 2006 Service Call Procedures Phaser 8510 8560MFP Multifunction Product 1 1 2 Error Messages and Codes Power On Self Tests neret orent e t n e e i trie dues 2 3 29 0XX 6x Jam Manager Faults sees eee eee 2 35 NVRAM Reset Ars eet c Ain e aite dee ri rA eite O 2 5 31 001 4
14. oard 4 58 REP 1 0 19 Duplex Automatic Document Feeder Hinges 4 444n nennen 4 10 REP 5 0 2 Scanner Power Supply sise 4 58 REP 1 0 20 Rear Cover seene eee 4 10 REP 5 0 4 Wave Amplifier 4 59 REP 1 0 21 Right Side Cover 4 11 REP 5 0 5 Electronics Module 4 59 REP 1 0 28 Document Cover 4 11 REP 5 0 7 Hard Drive 4 60 REP 1 0 29 Document Cover Hinges enne 4 12 REP 5 0 8 RAM c ae ertet ope raro t p P PO i nire e PERI STE 4 61 REP 2 0 1 Ink Loader Assembly x ert te hd te en 4 12 REP 5 0 9 NVRAM A e e e hib a e t e o tes 4 61 REP 2 0 2 Printhead Assembly 4 14 REP 5 0713 WO Board x enceinte rie ren erre a E seriis 4 62 REP 2 0 3 Drum Assembly 4 19 REP 5 0 19 Drum Heater Relay Board 4 62 REP 2 0 4 Y Axis Belt sss 4 23 REP 5 0 24 Back Frame yer ucc en e sen 4 63 REP 2 0 5 Printhead Wiper Blade and Wiper Belt sse 4 24 REP 25 0 25 FlashBISKe ciet ae teas ee A Den en 4 63 REP 2 0 7 Purge Pressure Putmp ce n ira P E Aces 4 25 REP 50 26 FDliB atd ret et d a nt E edv 4 64 REP 2 0 8 Left and Right Printhead Restraints 4 25 REP 6 0 1 Scanner Detect Sensor 4 64 REP 2 0 10 Trans Cams coco adas een eer nnde nenne nnn 4 28 REP 6 0 2 Front Door and Exit Door Interlock Switches 4 65 REP 2 0 11 Drum Maintenance Camshaft see eee 4 29 REP 6 0 4 Drum Temperature Sensor 4
15. rueType Apple Chancery Chicago Geneva Monaco New York and Quick Draw are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are t rademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Windows Vista Windows Server and Wingdings are trademarks of Microsoft Corpo ration in the United States and or other countries Novell NetWare NDP S amp NDS Novell Directory Ser vices amp IPX and N ovell Distrib uted Print Services are trademarks of Novell Incorporated in the United States and or other countries SunSM Sun M icrosystems and Solar is are trademarks of Sun Microsystems Incorpo rated in the United States and or other countries SWORP is a trademark of SWOP Inc UNIX is a trademark in the United States and other countries licensed exclusively through X Open Company Limited PANTONE Colors generated may not match PANTONE identified standards Consult current PANTONE Publications for accurate color PANTONE and other Pantone Inc trademarks are the property of Pantone Inc Pantone Inc 2000 Initial Issue Phaser 8510 8560MFP Multifunction Product 10 2006 Introduction Introduction About This Manual titre hee eth Pia dere hin ii
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