Canon Service Bulletin COPIER
Contents
1. Language XXen RUI Language XXja XXen RUI XXen XXja RUI XXja A o F 1 25 1 4 2 2 Downloading Procedure 0008 7411 You can run a download session in either normal or safe mode In the Case of Language 1 Select the version of Language to download 1 27 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E the firmw ded then 2 Click Start 1 28 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E F 1 27 3 When the result of the downloading session has appeared click OK 1 29 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E lectableF unweare Downloading complete Click the button of the task to be executed XXxx0329C All Common Copy SelectableFirmware IATA DB Q Upload Dista K gt Download Data D Restore Backup System gt Format HDD gt O K irmware for local display LANG xx Cancel Country Regiom All Language English Version 05 01 Return te Main Menu F 1 28 4 If you want another downloading session see the appropriate instructions 5 When you are done turn off and then on the main power 1R4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel 1R4570 3570 2870 2270 Series When a message appears asking you to turn off and then on the machine turn off and then on the main power 1R4570 3570 2870 2270 Series A Be sure never to turn off the2. ServiceSupportTool DLM10 Ver 3 03E the firmw ded then 2 Click Start 1 50 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E el firmware to be downloaded then click the Start button Language Common Version 59 01 F 1 48 3 When the downloading session has ended click OK 1 51 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E 172 16 1 100 16 1 100 Downloading complete Click the button of the task to be executed XXxx0329C All Common Copy SelectableFirmware BOOT Download Firmware A ee 5901 ue D rv PD MEAPCONT ru A RUI SDICT R3570 DCON ROOK OK BOOT itmware for G3FAX board FAX Cancel Country Region Al Language Common F 1 49 4 When you are done turn off and then on the main power of the machine iR4570 3570 2870 2270 Series 5 See the status of upgrading indicated on the control panel of the machine 1R4570 3570 2870 2270 Series When a message appears asking you to tum off and then on the machine turn off and then on the main power 1R4570 570 2870 2270 Series A You will not be able to download G3Fax twice in succession Once downloading is executed the board will be reset causing download mode to end Be sure never to turn off the machine while it is executing a downloading session or writing downloaded system software Otherwise the write operation to the flash ROM DIMM of the G3 fax board m
3. A Be sure never to turn off the machine while it is executing a downloading session or writing downloaded software Otherwise the ongoing session will be suspended and the machine may fail to start up If the machine fails to start up format BOOTDEV using HDFormat and download such software as System Language and RUI 1 36 Chapter 1 1 4 5 Downloading KEY 1 4 5 1 Outline 0009 0010 KEY serves as a certificate used for encrypted communications over a network A KEY may be either of 2 types XXxc and XXxp Be sure to download both types 1 4 5 2 Downloading Procedure 0008 9881 You can execute a download session in either normal or safe mode 1 Select the version of KEY you want to download ServiceSupportTool DLM10 Ver 3 03E e M Conl ol Dow m ron Click the button of the task to be executed BOOTROM XXxx0329C All Common Copy SelectableFirmware Download Firmware Upload Dista Download Data Restoro Backup System gt Formit HDD gt Start ROOK communication Country RegionzAll Language xc Rahim te Mal Menu Marcio 24 F 1 35 2 Click Start 1 37 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E Wareirav 24 F 1 36 3 When the downloading session has ended click OK 1 38 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E ablef Downloading complete Click the button of the task to be executed XXxx0329C
4. question Provides a description of a service mode Provides a description of the nature of an error indication Introduction The following rules apply throughout this Service Manual 1 Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation In the diagrams MEW represents the path of mechanical drive where a signal name accompanies the symbol the arrow gt indicates the direction of the electric signal The expression turn on the power means flipping on the power switch closing the front door and closing the delivery unit door which results in supplying the machine with power 2 In the digital circuits l is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocessor cannot be checked in the field Therefore the operations of the microprocessors used in the machines are not discussed they are explained in terms of from sensors to the input of the DC controller PCB and from the output of the DC controller PCB to the loads The descriptions in this Service Manual are subject to change without notice for product improvement
5. All Common Copy SelectableFirmware Q Upload Dita K gt Download Dita gt Restore Backup System gt Format HDD gt OK ROK ey and certificate for encrypted Cancel communication Country RegionAll Language xc Return te Malt Menu Verein 1 24 F 1 37 4 If you want to execute a different downloading session see the appropriate instructions 5 When you are done turn off and then on the main power 1R4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel of the machine 1R4570 3570 2870 2270 Series When a message appears asking you to turn off and then on the switch turn off and then on the main power iR4570 3570 2870 2270 Series A Be sure never to turn off the machine while it is executing a downloading session or writing downloaded system software Otherwise the ongoing write operation will be suspended and the machine may fail to start up If the machine fails to start up format BOOTDEV using HDFormat and download such software as System Language and RUI 1 39 Chapter 1 1 4 6 Downloading BOOT 1 4 6 1 Outline 0008 7421 Boot registered in the SST may be used in common for various types of boot ROMs You cannot change the type of a boot ROM by means of downloading Boot ROM Flash ROM DIMM Service PC iR4570 3570 1 2870 2270 Series To change the type of Boot ROM SS replace the DIMM C Boot ROM Flash ROM DIM
6. Dita D DCON XXxx0183 All Common Restore Backup System gt NEAT CONT XXxx0180 All Common LANGUAGE Format HDD gt XXen0501 All Engish BOOTROM XXxx0330C All Common Copy OK HDFormat haracter data for OCR OCR xx Cancel Country RegionzAll Language Japanese Version 01 06 Return to Malo Menu F 1 31 4 If you want to run another downloading session see the appropriate instructions 5 When you are done turn off and then on the main power 1R4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel 1R4570 3570 2870 2270 Series When a message appears asking you to turn off and then on the switch turn off and then on the main power 1R4570 3570 2870 2270 Series A Be sure never to turn off the machine while it is executing a downloading session or writing downloaded software Otherwise the ongoing session will be suspended and the machine may fail to start up If the machine fails to start up format BOOTDEV using HDFormat and download such software as System Language and RUI 1 33 Chapter 1 1 4 4 Downloading MEAPCONT 1 4 4 1 Outline 0009 0413 MEAPCONT js a standard library used in conjunction with a MEAP application 1 4 4 2 Downloading Procedure 0008 7844 You can execute a downloading session in either normal or safe mode 1 Select the version of MEAPCONT you want to download ServiceSupportTool DLM10 Ver 3 03E Click the button of the
7. Procedure 1 4 9 3 Downloading Procedur eeseenessesenesneneenesnenennenensenenenne nennen 1 59 Chapter 1 Upgrading Contents Contents I 1 Outline 2 2 0 a ee rin it 1 1 1 1 1 Outline of Upgrading the Machine neneeneneensennee 1 1 1 1 2 Outline of the Service Support Tool oooocnnnnocnocnooncononnnooncnnncanonncnn nos 1 2 1 2 Making Preparations enenatis res raaa E EARE 1 7 1 2 1 Registering the System Software ooerooroononninnnnnnrenn none 1 7 1 2 2 Making Connections oorrrooronnnonno ns non 1 10 1 3 Formatting the HDD ci 1 15 1 3 1 Formatting All Partitions uuseeneeneeneenseeneenneennnnnennn nennen 1 15 1 3 2 Formatting Selected Partitions ccceseecescesseeeeeseeseecseeeseeteeneees 1 16 1 3 3 Formatting Procedure iia 1 17 1 4 Downloading System Software uuesenseneneenseeneenneeneeenneneeen nennen 1 21 1 4 1 Downloading System so soonionnonnon onen 1 21 1 411 e ais 1 21 1 4 1 2 Downloading Procedure o roorrnonnnnnnov osn nn onen nn 1 21 1 4 2 Downloading RUI and Language 1 25 1 4 2 1 Outline ida T in 1 25 1 4 2 2 Downloading Procedure o ronrrroonionnovnvn none 1 27 1 4 3 Downloading SDICT oorooroononnnonno i e TEE 1 31 VAZ Quilt rn 1 31 1 4 3 2 Downloading Procedure rooornonnnonnonnvn none 1 31 1 4 4 Downloading MEAPCONT ceccsescssssessesceees
8. long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or translated into another language in whole or in part without the written consent of Canon Inc COPYRIGHT O 2001 CANON INC Printed in Japan Caution Use of this manual should be strictly supervised to avoid disclosure of confidential information Introduction Symbols Used This documentation uses the following symbols to indicate special information Description ROOSA y m m s m D m E z Indicates an item of a non specific nature possibly classified as Note Caution or Warning Indicates an item requiring care to avoid electric shocks Indicates an item requiring care to avoid combustion fire Indicates an item prohibiting disassembly to avoid electric shocks or problems Indicates an item requiring disconnection of the power plug from the electric outlet Indicates an item intended to provide notes assisting the understanding of the topic in question Indicates an item of reference assisting the understanding of the topic in
9. power while the machine is executing a downloading session or writing downloaded software Otherwise the ongoing session will be suspended and the machine may fail to start up If the machine fails to start up format BOOTDEV using HDFormat and download such software as System Language and RUI 1 30 Chapter 1 1 4 3 Downloading SDICT 1 4 3 1 Outline 0009 0391 SDICT is a dictionary used when converting image data read by the reader unit into character code OCR processing This function is used in conjunction with the PDF Generation Expansion Kit B1 1 4 3 2 Downloading Procedure 0008 7842 You can run a downloading session in either normal or safe mode 1 Select the version of SDICT to download ServiceSupportTool DLM10 Ver 3 03E electablef fe Control Select the firmware to be Click the button of the task to be downloaded then click the Start button SelectableFirmware Restora Backup System gt Format HDD gt Start XXxx0330C All Common Copy Ratum te M lo Menu F 1 29 2 Click Start 1 31 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E F 1 30 3 When the session has ended click OK 1 32 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E ablef Downloading complete Click the button of the task to be executed 21 Download Finnware Q Upload Dita K Selectablefirmware XXxx0701 All Common gt Download
10. 1 20 Chapter 1 1 4 Downloading System Software 1 4 1 Downloading System 1 4 1 1 Outline 0009 0501 The system software comes in 2 types one for use inside Japan and the other outside Japan Unlike previous 1R controllers however there is only one type of system software Previously one type supported NetWare while the other did not There is now only one type for the machine supporting NetWare 1 4 1 2 Downloading Procedure 0008 7395 You can run a downloading session either in normal or safe mode 1 Select the version of the system you want to download s ServiceSupportTool DLM10 Ver 3 03E Control Select the firmware to be Click the button of the task to be downloaded then click the Start executed button XXxx0329C All Common Copy SelectableFirmware Download Dato Restore Backup System gt USenv0501 Format HDD gt Start CountryRegiomUSA Language English Version 05 01 Return In Main Menu F 1 19 1 21 Chapter 1 2 Click Start ServiceSupportTool DLM10 Ver 3 03E G3FAX KEY LANGUAGE e MEAPCONT RCON Rul SDICT SYSTEM USerw0501 mware for main controller MN CON Country ReglomUSA Language English Version 05 01 F 1 20 3 When the session has ended click OK 1 22 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E ablef Denen een Click the button of the task to be executed XXxx0329C All Common Copy Selec
11. 55 0 Cross cable 10Base T category 3 or 5 100Base TX category 5 F 1 10 5 Start up the machine to suit the download mode you will be using 1R4570 3570 2870 2270 Series Normal Mode Turn on the main power switch while holding down 1 7 When the machine has started up make the following selections COPIER gt FUNCTION gt SYSTEM gt DOWNLOAD Safe Mode Turn on the main power switch while holding down 2 8 6 Start up the Service Support Tool 7 Select the model of the machine to connect iR2270 3570 Chapter 1 Service Support Tool DLMO Ver 3 03E 8 Click START 1 13 Service Support Tool DLMO Ver 3 03E Chapter 1 1 3 Formatting the HDD 1 3 1 Formatting All Partitions 0008 7381 When you format all partitions of the HDD all individual partitions will be initialized and made ready for use by the main controller The information needed for partition settings is stored under HDFormat of the IRXXXX 4 RXXXX ED ae E el F 1 13 1 15 Chapter 1 1 HDD service part without partition setup 2 Formatting of all partitions in safe mode only 3 HDD after formatting 4 Partition setup information 1 3 2 Formatting Selected Partitions 0008 7382 You can also format initialize only those partitions that you select Qe al a APL_MEAP 1 Formatting possible in normal mode 2 Formatting possible in safe m
12. Canon Service Bulletin COPIER Issued by Canon Europa N V Model Ref No iR2270 1R4570 005 zen F1 T01 0M4 10009 01 iR4570 Date 26 11 04 Subject SST Operation Guide Particulars An iR4570 3570 2870 2270 Series machine may be upgraded using a PC to which the SST v3 01 or later has been installed and the System CD supplied for the iR4570 3570 2870 2270 Series This bulletin provides an overview of upgrading work and details of its procedure Note Previous Service Manuals do not contain descriptions of upgrading procedures in keeping with the release of each version of the SST Future Service Manuals on the other hand will contain appropriate descriptions that are current at time of downloading 1 1 SST Operation Guide iR4570 3570 2870 2270 Series iR2270 canon Nov 5 2004 Application This manual has been issued by Canon Inc for gualified persons to learn technical theory installation maintenance and repair of products This manual covers all localities where the products are sold For this reason there may be information in this manual that does not apply to your locality Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products When changes occur in applicable products or in the contents of this manual Canon will release technical information as the need arises In the event of major changes in the contents of this manual over a
13. M iR4570 3570 a P Boot ROM Flash ROM DIMM Main controller unit F 1 38 A If a downloading session fails you will have to replace the boot ROM 1 4 6 2 Downloading Procedure 0008 7422 You can execute a downloading session in either normal or safe mode 1 Select the version of BOOT to download 1 40 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E 2 Click Start 1 41 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E the firmw ded then Language Common Version 03 30 F 1 40 3 When the downloading session has ended click OK 1 42 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E ablef Downloading complete Click the button of the task to be executed XXxx0329C All Common Copy Selectablefirmware BOOT 0330 cn II y G3FAX brows a MEAPCONT ri BE RUI SDICT 70 DCON ROOK O K BOOT mware for Boot ROM BOOT ROM Cancel Country RegionzAll Language Common F 1 41 35 x 4 If you want to execute a different downloading session see the appropriate instructions 5 When you are done turn off and then on the main power 1R4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel of the machine 1R4570 3570 2870 2270 Series When a message appears asking you to turn off and then on the switch turn off and th
14. R4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel of the machine 1R4570 3570 2870 2270 Series When a message appears asking you to tum off and then on the machine turn off and then on the main power 1R4570 3570 2870 2270 Series A Be sure never to turn off the machine while it is executing a downloading session or writing downloaded system software Otherwise the machine may not be able to start up If the machine fails to start up format BOOTDEV using HDFormat and download such software as System Language and RUI If an error code is indicated be sure to download appropriate firmware 1 48 Chapter 1 1 4 8 Downloading G3 FAX 1 4 8 1 Outline 0009 0281 The Multi Fax Board D1 2 line comes with a control CPU and its system software which is downloaded by way of the main controller unit Service PC G3Fax Flash ROM DIMM Upgrading is also possible by replacing the DIMM SST Download iR XXXX G3Fax L gt gt gt Flash ROM DIMM G3Fax Main controller unit Multi Fax Board D1 2 line Downloading is possible only in normal mode F 1 46 A If a downloading session fails you will have to replace the flash ROM DIMM 1 4 8 2 Downloading Procedure 0009 0280 You will have to use normal mode for downloading 1 Select the version of G3FAX you want to download 1 49 Chapter 1
15. age 00 cee eceescesecsecsecseeeeeeeeeeeeeeeceseeeeteeseeteees 1 25 114 2 1 Outlet 1 25 1 4 2 2 Downloading Procedure oo cecesseeseeseseceecesceseeseeaeeaecacesceaceaeeeeeeeeeeeeeeeeees 1 27 1 4 3 Downloading SDICT seneenesennennesesennenne nennen 1 31 LAS Outline erie a ek eo 1 31 143 2 Downloading Pr cedufe 2 n pepende inie ee nn 1 31 1 4 4 Downloading MEAPCONT ueucessenesessennenesnenennnenenennennsenenenesnnsenenennn nn 1 34 RS A i ia 1 34 1 4 4 2 Downloading Procedure 2 22002022200022unnennesennennenennenennennenennen anne nenen 1 34 1 4 3 Downloa ding KEY u uuu0 20n nennen rasen 1 37 1 45 OUl Ei lo hi 1 37 14 5 2 Downloading Proceder 222822 aaa 1 37 1 4 6 Downloading BOOT cnccconccnocicnnoconnconconcnncnnonnonnconcon non nn nn 1 40 14 61 Outline 1 40 1 4 6 2 Downloading Procedure oooconccionicnoonnononnnanonocnnco nono non noon non con non nn 1 40 1 4 7 Downloading Dcon and Recon coocccccnnoccconicononnnanononnnnnononnnncon non cacon nan on nn 1 44 ES A A A 1 44 1 4 7 2 Downloading Procedure oo cecesesseeseeecescesceseeseeseesecaeenceseeneeeeeeeeeeeeeeeeees 1 45 Contents 1 4 8 Downloading G3 FAX o oooonnonnnc osn onnt nn oto 1 49 1 4 8 1 Outline 2 2232 2 A AA A or 1 49 1 4 8 2 Downloading Procedure sserrep iseasi dr e i 1 49 1 4 9 Uploading and Downloading Backup Data nenneneenenne 1 53 1 4 9 1 Outline ee 1 4 9 2 Uploading
16. ay fail preventing board functions In the event the board fails to function be sure to replace the flash ROM DIMM found on the G3 fax board 1 52 Chapter 1 1 4 9 Uploading and Downloading Backup Data 1 4 9 1 Outline 0008 7845 SramImg is data that is stored in the SRAM of the main controller PCB while MeapBack is a MEAP application and its data stored on the HDD T 1 5 Backup data Files to select for downloading uploading Main controller PCB backup RAM SramImg bin MEAP application MeapBack bin for R D Sublog bin A If you are replacing the main controller PCB you can transfer such data as parts counter readings by uploading the data before replacement and downloading it after replacement If you are replacing the HDD or executing ALL or APL_MEP you can temporarily set aside MEAP applications by uploading MeapBack before execution and downloading it after execution 1 53 Chapter 1 I Printer unit oading Downloading loading is possible only Sramlmg in safe mode Meapback Main controller PCB Sramlmg bin HDD Meapback bin Main controller unit F 1 50 1 4 9 2 Uploading Procedure Use safe mode for uploading 1 Select Upload Data 1 54 0008 7854 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E 2 Select the data you want to back up 1 55 Chapter 1 s ServiceSupportTool DLM10 Ve
17. cneescneescneeseneeeeneeenees 1 34 Ted Ae Ts QUIM A r ees 1 34 1 4 4 2 Downloading Procedure ececceeceesccseceseeseceteeeeceeceseeeeeeseenseeaees 1 34 1 4 5 Downloading KEY ceesneesnnsenenenneensenneenne nennen nennen nn 1 37 14 Sd Ould iii 1 37 1 4 5 2 Downloading Procedure eccesceescceeceseeeeceseeeeceeceseeeeeeseenseenees 1 37 1 4 6 Downloading BOOT rin a E EENE 1 40 TAG A Quilla 1 40 1 4 6 2 Downloading Procedure ececceceescseceseeseceseeeecesceseeeeesaeeeseenees 1 40 1 4 7 Downloading Dcon and Rcon ooooncccocnoccoonoonnonnnononononnonnconncn non nonononos 1 44 147 1 Outline AIEE PEE E S EE A EIE TAE 1 44 1 4 7 2 Downloading Procedure o ronrrnonnnonnon overenou 1 45 Contents 1 4 8 Downloading G3 FAX o oooronnonnonnn on oenn nn nn 1 49 BA BT Outline a 1 49 1 4 8 2 Downloading Procedure o ooronnonnonnnnnn ovsa 1 49 1 4 9 Uploading and Downloading Backup Data eses 1 53 O a cross la nan aa nen es 1 53 1 4 9 2 Uploading Procedure oosoonnonnnonnnn nen rnnn nn 1 54 1 4 9 3 Downloading Procedur oo ronrnnnonnonnsnnn onen 1 59 Chapter 1 1 1 Outline 1 1 1 Outline of Upgrading the Machine 0008 7299 The machine and its accessories may be upgraded by replacing DIMM ROM or using the Service Support Tool hereafter SST installed on a personal computer PC The following table shows the various syst
18. d up normally as otherwise the power supply control signal will not be valid and as a result the reader unit remains without power 1 4 7 2 Downloading Procedure 0008 7824 You can execute a downloading session in either normal or safe mode In the case of safe mode however you will not be able to find out the version of Dcon Rcon causing all downloading to occur overwriting of the same version and downgrading Downloading Rcon 1 Select the version of Rcon to download 1 45 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E the firmw ded then 2 Click Start 1 46 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E el firmware to be downloaded then click the Start button Language Common F Version 07 01 F 1 44 3 When the downloading session has ended click OK 1 47 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E le ctableFirmysare Downloading complete Click the button of the task to be executed SelectableFirmware Download Finware ee gt Download Data D Restore Backup System gt Format HDD gt OK mware for reader controller R CON Cancel Country Region All Language Common Version 07 01 Ratum te Malo Menu F 1 45 XXxx0329C All Common Copy 4 If you want to execute a different downloading session see the appropriate instructions 5 When the downloading session has ended turn off and then on the machine i
19. em software used in conjunction with the machine and how they may be upgraded T 1 1 Type Type of system software Method of upgrading Remarks SST ROM DIMM replacement Machine System main controller Yes No The machine controller is also used to control the Super G3 Fax Board Q1 Language language mode Yes No RUI remote user interface Yes No Boot boot program Yes Yes MEAP CONT MEAP library Yes No SDICT OCR dictionary Yes No KEY encryption communication Yes No key DCON DC controller Yes No RCON reader controller Yes No The reader controller is also used to control the ADF Accessory Multi FAX Board D1 Yes Yes Fin S1 Finisher S1 Yes No A special service tool downloader PCB FY9 2034 is needed Fin_QR Finisher Q3 Saddle Yes No A special service tool downloader Finisher Q4 PCB FY9 2034 is needed 1 1 Chapter 1 1 1 2 Outline of the Service Support Tool 0008 7307 The Service Support Tool hereafter SST has the following functions PC for service work Initializing the HDD HDD setting information HDD N Downloading system software System software N Uploading backup data Backup data Downloading backup data Back up RAM F 1 1 The machine must be in download mode when the SST is used The download control program comes in 2 ty
20. en on the main power iR4570 3570 2870 2270 Series A Be sure never to turn off the machine while it is executing a download session or writing downloaded system software Otherwise the ongoing write operation will be suspended and the machine may not start up If the machine fails to start up format BOOTDEV using HDFormat and download such software as System Language and RUI 1 43 Chapter 1 A If the machine fails to start up be sure to replace the boot ROM 1 4 7 Downloading Dcon and Rcon 1 4 7 1 Outline 0008 7605 Dcon Rcon is downloaded by way of the main controller unit A The DC controller PCB reader controller PCB is equipped with a boot ROM and downloading may be attempted multiple times in the event of failure The system software used in the DC controller differs between the 1R3570 3570 and the 1R2870 2270 The system software designed for the 1R4570 3570 is stored as iR3570 while the system software designed for the 1R2870 2270 is stored as iR2270 The machine has a mechanism to read the appropriate system software It is a good idea to download both types of system software 1 44 Chapter 1 Service PC Printer unit Reader unit IR XXXX Download Signal cable Main controller unit Reader controller PCB Power cable Power supply control signal A You will not be able to download Rcon unless the DC controller has starte
21. gt gt gt gt gt SYSTEM JPja m Upgrading complete SYSTEM ZZ Upgrading complete SYSTEM JPja w Upgrading complete SYSTEM ZZ Writing to HDD XX F 1 23 Chapter 1 If the machine fails to start up format BOOTDEV using HDFormat and then download such software as System Language and RUI 1 4 2 Downloading RUI and Language 1 4 2 1 Outline Network 0008 7410 i ii 1 Language XXen Language XXit i Language XXja ie i i Language RUI it LI a RUI ja Network PC 1 25 T 1 3 Control Panel LCD Display Language Check the version of System and Language 1 If correct You can switch languages by making the following selections in user mode common settings gt display language change 2 If not correct E744 will be indicated and System Language will be used when the main power is turned off and then on T 1 4 RUI Display Language Select using the RUI You can select a different language for a different PC lt Language Code gt de en fr it ja lt Language gt German English French Italian Japanese Chapter 1 PC for service SST iR XXXX Main controller block Language XXen Download XXja D BOOTDEV
22. o tum off and then on the switch turn off and then on the main power iR4570 3570 2870 2270 Series A Be sure not to turn off the machine while it is executing a downloading session or writing downloaded system software The write operation will be suspended and the machine may fail to start up Ifthe machine fails to start up format BOOTDEV using HDFormat and download System Language and RUI 1 63 Nov 5 2004 Canon
23. ode reguires downloading of System and RUI after formatting A 1 Unless you have selected ALL you may execute formatting without registering HDFormat 2 An attempt to format after selecting TMP FAX in the absence of a fax board will cause an error 3 An attempt to format after selecting FSTCDEV for expansion will cause an 1 16 Chapter 1 1 3 3 Formatting Procedure 0008 7387 1 Click Format HDD ServiceSupportTool DLM10 Ver 3 03E Click the button of the task to be executed Download Firmware 2 Select the partitions you want to format Or select ALL Chapter 1 ServiceSupportTool DLM10 Ver 3 03 3 Click Start 4 When the Confirmation screen has appeared click Execute Formatting 1 18 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E xecute formating 5 When the session has ended click OK 1 19 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E Control Click the button of the task to be executed D K Normal Mode 5 PDLDEV gt FSTDEV FSTCDEV TMP_GEN TO OK ALL Initialize whole HDD Reset partioning nihrmatior F 1 18 6 Start a download session Or turn off and then on the machine to end the work A If you have formatted all partitions or formatted BOOTDEV be sure to download System newly Otherwise E602 will occur when you turn on the main power
24. on 3 01 or later is saved in the temporary storage area of the HDD You must then turn off and then on the main power switch so that the system software will be written to the system area boot ROM and flash ROM when the machine starts up When you turn off and then on the main power 1 4 Chapter 1 switch for a second time the machine will start up using the new version of the system software ib The system software is downloaded System Z Software Temporary storage area System Software Temporary EN The main motor switch is turned off and then on yy The machine starts up using the new version F 1 3 If a previous version of the SST is used for downloading the system software will be written directly to the HDD boot ROM and flash ROM 1 5 F 1 4 Chapter 1 1 2 Making Preparations 1 2 1 Registering the System Software 0008 7310 You must first register the system software found on the System CD to the SST Preparatory Work Items to Prepare PC to which the SST version 3 01 or later has been installed System CD for the 1R4570 3570 2870 2270 Series Registering the System Software 1 Start up the PC 2 Set the system CD in the PC 3 Start up the SST 4 Click Register System Software Service Support Tool DLMO Ver 3 03E CONTROL Model LLO Sak START CANGEL 1 7 Chap
25. or other purposes and major changes will be communicated in the form of Service Information bulletins All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service Information bulletins and be able to identify and isolate faults in the machine Contents Contents Chapter 1 Upgrading OU ak 1 1 1 1 1 Outline of Upgrading the Machine unsneessssssnnnsensensennensennnnnnn 1 1 1 1 2 Outline of the Service Support Tool eeeseesesneneenesensennenennenenenne nennen 1 2 1 2 Making Preparations suomeen oan E A E EE EE EE EDAC F 1 7 1 2 1 Registering the System Software o oonoononnoononnonno non non onen onen ene 1 7 1 2 2 Makiie Connections vei sira ses ao a a win A 1 10 1 3 Formatting the HDD i aa oa vik r 1 15 1 3 1 Formatting All Partitions o ooronnonnonnonnonn ono ono onko none 1 15 1 3 2 Formatting Selected Partitions cccccsecseeseessesceseesseseeeeceeceeceaeeaecaecaeensenaenaeess 1 16 1 3 3 Formatting Procedure ececcceccsccsscesesseesecsecseesceseeseeceesecececaeeaecaecaeeasenaenaeess 1 17 1 4 Downloading System Software 0 ccceeesccescssesseeseesecsecsecseeseeseeeeeeeeeceeceeeeeaeeaes 1 21 1 4 1 Downloading System 1 4 1 1 Ont nes arras 1 4 1 2 Downloading Procedure oo eeeccceeseeseseceeceeceseeseeseeaecacesceaeeaeeeeeeeeeeeeeeeeees 1 21 1 4 2 Downloading RUI and Langu
26. pes Normal Mode download mode B turn on the main power while holding down 1 7 then make the following selections in service mode COPIER gt FUNCTION gt SYSTEM gt DOWNLOAD Safe Mode download mode A turn on the main power while holding down 2 8 1 2 Chapter 1 Main power switch ON on keypad 2 8 on keypad 1 7 Safe mode program Boot ROM Boot program SYSTEM program In service mode COPIER gt FUNCTION gt SYSTEM gt DOWNLOAD normal mode program Download mode A Download mode B F 1 2 A Use safe mode for the following when you have replaced the HDD when the system fails to start up normally The following table shows the functions that may be used in download mode with the SST 1 3 Chapter 1 in use T 1 2 Function Download mode Normal mode Safe mode download mode B download mode A Formatting the HDD Entire HDD BOOTDEV FSTDEV TMP_GEN TMP_PSS TMP_FAX APL_SEND APL_MEAP APL_GEN PDL_DEV FSTCDEV Downloading the system System System software Language Language RUI RUI Boot Boot G3FAX Dcon Dcon Rcon Rcon SDICT SDICT MEAPCONT MEAPCONT KEY KEY Uploading downloading Sramlmg backup data Meapback Installing the System Software The system software that has been downloaded by the SST versi
27. r 3 03E 3 Click Start 1 56 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E 4 Click Save 1 57 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E nter desired file name then click e Savel button 5 Click OK 1 58 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E Upload Dan K D Downtond Fiemware 1 j gt 1 4 9 3 Downloading Procedur Use safe mode for downloading 1 Select Download Data M of Sram 0008 7856 1 59 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E 2 Select the data to download 1 60 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E ow ol ick the button of the task to be executed Sramimg bn upd 3 Click Start 1 61 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E DataType file of Sram Date 11 1 2004 4 12 36 PM 4 Click OK 1 62 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E Click the button of the task to be executed Format HDD gt o o K DataType file of Sram Date 11 112004 4 12 36 PM En Restore Backup System gt p 1 Memo Memo Return in Malo Menu F 1 59 5 When you are done with downloading turn off and then on the main power iR4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel of the machine 1R4570 3570 2870 2270 Series When a message appears asking you t
28. tablefirmware BOOT DCON D Download Firmware GIFAX KEY Upload Data K LANGUAGE MEAPCONT RCON 5 RUI SDICT Restore Backup System gt SYSTEM USenv0501 Format HDi x Format HDD gt DCON ROX BOOT oK HDFormat mware for main controller MN CON Cancel Country Region USA Language English Version 05 01 Retin te Main Menu F 1 21 Download Dita 4 If you want to start another downloading session see the appropriate instructions 5 When you are done with downloading turn off and then on the main power 1R4570 3570 2870 2270 Series 6 See the upgrade status indicated on the control panel 1R4570 3570 2870 2270 Series When a message appears asking you to turn off and then on the switch turn off and then on the main power 1R4570 3570 2870 2270 Series A Be sure never to turn off the power while the machine is executing a downloading session or writing downloaded software The ongoing session will be suspended and the machine may fail to start up 1 23 ServiceSupportTool DLM10 Ver 3 03 Downloading the firmware Click the button of the task to be executed SelectableFirmware Q Upload Data K gt Download Daw b gt Restore Backup System gt Format HDD gt Start pea irmware for main controller MN CON Cancel Country RegionUSA Ratum te Main Menu F 1 22 XX xx 0329 All Common Copy lt lt lt lt lt download shell
29. task to be downloaded then click the Start executed BOOTROM button XXxx0329C All Common Copy SelectableFirmware a M Q Upload Dita K Download D ta Restore Backup System gt Format HDD p Start m cancel Country Region All Language Common Version 01 80 Ratum te Malin Menu F 1 32 2 Click Start 1 34 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E el firmware to be downloaded then click the Start button Country Regiom lt All Language Common Version 01 80 F 1 33 3 When the downloading session has ended click OK 1 35 Chapter 1 ServiceSupportTool DLM10 Ver 3 03E lectableF unwrare Downloading complete Click the button of the task to be executed XXxx0329C All Common Copy SelectableFirmware Download Finnware Q Upload Dista K gt Download Data D Restore Backup System gt Format HDD gt O K Standard MEAP library MEAP Cancel Country Region All Language Common Version 01 80 Ratum to Main Menu F 1 34 4 If you want to run another downloading session see the appropriate instructions 5 When you are done turn off and then on the main power 1R4570 3570 2870 2270 Series 6 See the status of upgrading indicated on the control panel 1R4570 3570 2870 2270 Series When a message appears asking you to turn off and then on the switch turn off and then on the main power 1R4570 3570 2870 2270 Series
30. ter 1 5 Select the drive in which you have set the System CD and click SEARCH Service Support Tool DLMO Ver 3 03E 6 The list of system software found on the System CD appears Remove the check from the folders and software you will not need then click REGISTER 1 8 Chapter 1 Service Support Tool DLMO Ver 3 03E Click a button to execute ster System Software 1 7 When the result of registration is indicated click OK Chapter 1 Service Support Tool DLMO Ver 3 03E FF USenv0501 gt gt gt Regis gt Bsoict FA XXiav 0106 gt gt gt Regist FA XXiav 0175 gt gt gt Regist XXitv0175 gt gt gt Regist XXirv0175 gt gt gt Regist F XXeny0175 gt gt gt Regis E XXdev0175 gt gt gt Regis RCON E XXxxv0701 gt gt gt Regis MEAPCONT E XXxxv0180 gt gt gt Regis FI LANGUAGE FA XXjav0501 gt gt gt Regist XXitv0501 gt gt gt Regist XXfrv0501 gt gt gt Regist E XXenv0501 gt gt gt Regis M1 xXXdev0501 gt gt gt Reais Y gt RUI 1 2 2 Making Connections 0008 7373 You are now ready to connect the PC to the machine Preparatory Work Items to Prepare PC to which the SST version 3 01 or later and the system software for the iR4570 3570 2870 2270 has been registered Twisted pair cross cable 10Base T Category 3 or 5 100Base TX Category 5 Procedure 1 Start up the PC 2 Check
31. the network settings of the PC At the command prompt type IPCONFIG and press the Return key 1 10 Chapter 1 Check to see that the network settings are as follows IP address 172 16 1 160 subnet mask 255 255 255 0 default gateway any Ado not use the following IP address 172 16 1 0 172 16 1 100 172 16 1 255 If the settings are not as indicated below make the appropriate changes Command Prompt Microsoft Windows 200 a ersion 5 00 2195 C Copyright 1985 1999 Mincrosoft Corp C gt ipconfig Windows 2000 IP Configuration Ethernet adapter Local Area Connection Connection Species DNS Suffix IP Address 1172 16 1 160 Subnet Mask 2 4 2 2 4 51255 255 055 0 Default Gateway Sues soos F 1 9 3 Check to see that the Execute Memory lamp on the control panel is off and turn off the main power switch 1R4570 3570 2870 2270 Series 3 1 Hold down the power switch on the control panel for 3 sec or more 3 2 Follow the instructions indicated on the control panel so that the main power switch may be turned off 3 3 Turn off the main power switch Chapter 1 4 Connect the PC to the machine using a cross cable 1R4570 3570 2870 2270 Series TG ZZ ZZ Be A SIG e SOS GT o DE G S k 2 N NE BZ N FA Z SS 5 Z Z l IP sddress 172 16 1 160 i Subnet mask 255 255 255 0 O IP address 172 16 1 100 Subnet mask 255 255 2
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