November 2012
Contents
1. can help you bring down the cost of casino electronics repairs Buying Replacement Units Is your casino totally self sufficient in repairing monitors power supplies bill validators and ticket printers or are you throwing away hundreds or thousands of dollars purchasing replacement units While it is not exactly a hidden cost to your department some slot managers simply accept the price of replace ments as the cost of doing business while it progressively nibbles away at the casino s bottom line IT DOESN T HAVE TO BE THIS WAY y OK You asked and listened My new tech class eliminates obsolete CRT monitor repair and the associated monitor repair lab In just four or five days your slot techs can learn to repair Power Supplies LCD Monitors Ticket Printers Bill Validators and more It s easy and it s fun Randy Fromm In truth most electronic repairs are pretty easy Often it s just a matter of testing and replacing a small handful of inexpensive off the shelf electronic components Some times it s just one For example it costs less than 25 cents in parts to repair the most common failure in Bally power supplies The entire process takes about five minutes LET ME SHOW YOUR SLOT TECHS THE QUICK AND EASY WAYS TO REPAIR CASINO ELECTRONICS You will see an immediate savings to the casino starting with the in house repairs that will be performed during the c2. SLOT TECH AEN wa iber 2012 Slot Machine C WEEDS for the I eal Casino amp Brio t astry gt Nove E Everything Read Slot Tech b Magazine ov ee a ee MAGAZINE Me es LE f 1 e iN gt G ver Photo courtesy of P SPELI International Slot Tech Magazine 10 00 PAYCHECK 4 It s in our DNA You might think things evolve slowly At JCM Global they evolve at light speed wirelessly and make your gaming operations better smarter and faster than ever before GLOBAL giving operators and OEMs more power more www JCMGLOBAL com Our signature iVIZION bill validator is now evolving options and more capabilities than ever before L WENN 1 l l e Page 11 Slot Tech Training at Turning Stone Resort Page 12 Four Repairs Page 16 The How and Why of Bad OASIS Meters Page 19 Quick amp Simple Repairs 90 For Subscriptions See the website slot techs com a ios Czito is back Jason Czito is back If youre using the Oasis system with Sentinel II interface boards in the machines you may have come across an issue where seemingly random machines will throw unusually bad meters at the system You will typically hear about these meters from your auditing department as these bad meter values are flagged for investigation and you get the call If so Mr Czito has the answer to your wacky meter iss
3. Um ae Aristocrat MarkVI sually in the morning I will check our OA SIS Floor Logicx Moni tor to see if there are any games that have Oasis com munication problems or serial communications down Since this Aristocrat was on the list showing serial COM down it needed to be check out otherwise the game will not accept or print any tick ets Also it would lock up on any and all cash outs When looking at the SPC board located in the top box area the diagnostic LED would flash a few times then stop Under normal conditions this LED flashes quite rapidly A SPC board clear was done but it didn t help the prob lem The board LED still flashed slowly A second SPC board clear was done without success Now what The game was rebooted which didn t help the problem ei ther Instead of replacing the SPC board with a spare I thought I would try reseating the game I O board and the main game processor board This time after it booted up once again the SPC board November 2012 Slot Tech Feature Article Quick amp Simple Repairs 90 LED was flashing rapidly like it should With my floor card inserted I wanted to make sure I had game to Senti nel COM so both the upper and lower main door cherry switches were pressed to simulate a door closed status The switches were pressed and released a few times while looking at the Oasis display to make sure it showed a door op
4. Slot Tech Event Slot Tech Training at Turning Stone Resort K I admit that this class picture from Turning Stone Resort and Casino in Verona New York is really pretty crappy And where are all the action shots of happy slot techs eagerly repairing long dead LCD monitors with just a few tools and some capacitors we managed to scrounge from a local lt gulp gt Radio Shack It DID happen I swear I had some camera issues so I apologize for the lack of stunning imagery No apologies needed for the results though At the end of our four day training session results are what counts and LCD repairs were performed by all Props to this small but fun class Plus they had really good food in the Employee s Dining Room If you are interested in holding a power supply LCD repair class at your property please contact me and we can pick a date in 2013 for your class I m now booking March and beyond Randy Fromm Publisher Slot Tech Magazine 619 838 7111 training slot techs com Participating in the tech class were Jason Driscoll Matt Lallier Todd King Gordon Combs Shawn Shaffer William McKissick and Tom Todi November 2012 NEVER BUY CANNED AIR AGAIN Industrial Canless Air System O2 Hurricane M a E Lirereic eria z air Syst The canines Air System O2 i is simply air toxin free safe and a fraction of the price of canned air Industrial Canless Air 99 95 CA 7005A Holster 14 9
5. Broken Fan Blades Slot Tech Magazine oe November 2012 NENNEN the game we kept a watchful eye on this game to make sure it stayed up before noti fying our Regulators we were truly ready this time David told me that the newer version of graphic cards now have these rubber bumpers to stop this sort of thing CGS Canadian Gaming Systems Video No Power to the Game I was called urgently to a CGS game because of that distinct smell of some electronic part burning coming from a game I opened the door and made a quick visual but could find nothing burning nor fire coming from any where in the game I did notice on the main CPU the fuse switch was triggered to the off position so I knew there was a problem somewhere I also noticed that the Oasis system display was shut off thus I had no power going to the game at all I had to isolate the problem so I unplugged all the main power connection going to the CPU and then I reset the breaker I did notice that the Oasis display came back on including some lights but none of the game functions returned I now know that the problem lies somewhere with the CPU Unfortunately the CPU cabinet was sealed so I had to wait until the game was unsealed to further investigate the problem We called our good friend Graham from CGS and alerted him that we might need one or two power sup plies We also noticed that where the CPU power cord plugs into the CPU cabinet hous ing t
6. this problem Gary proceeded to perform the Ultimate Reset and the picture would stay a while and revert back to the rectangle Having exhausted all our resources we waited until the next day when Spielo would come in and help us diagnose this issue The next day Richard Clark Field Service Technician was armed with various equipment to help isolate the problem We swapped moni tors ran monitor cable ex tensions to another game to November 2012 oe see if any monitors were bringing the touch screen monitor down but the prob lem still existed Next armed with a new logic box this was swapped out with a new motherboard and the problem remained Thinking it may be software related Gary removed the same Compact Flash for the same theme on another bank and it not work but when they replaced the Compact Flash back in the second game that Compact Flash was now doing the exact same thing first game was doing Relay ing this information back to Spielo they suggested that we start with everything new logic box software and BIOS We inserted all the new material back into the first game and the display came up The options were set and the Regulator noti fied We re inserted the Compact Flash back into the game and back came the same problem We started experimenting with other themes checking if we re booted the game would this sequence of events happen with different themes which it did
7. used to test and configure both the UBA and the Vision bill acceptors To test and configure the MEI Cashflow bill acceptors the STS 4 0 support tool system 4 0 is available The STS 4 0 program will test the Cashflow series bill acceptors Configuration of the Cashflow bill acceptors and the Portable Programming Module or PPM sometimes called the banana require the STS 4 0 program and separate configuration programs one for each slot manufacturer For testing the Cashflow bill acceptor the STS 4 0 has a wide range of tests that can be performed to diagnose most problems The STS 4 0 program is available from Suzo Happ A standard USB cable is required to connect the MEI Cashflow and JCM bill acceptors to the bench computer November 2012 NENNEN e Trusted Reliable 3M 3M Microlouch Touchscreens and Controllers The gaming machines on your casino floor rely on 3M MicroTouch touchscreens and controllers to help provide 24 7 operation and up time Leading game machine manufacturers have made 3M MicroTouch touchscreens and controllers the gaming touch standard due to their strong track record for performance Casino operators rely on manufacturer recommended 3M MicroTouch replacement parts for plug and play integration and the assurance that 3M products just work out of the box 3M Touchscreens are readily available from these authorized gaming distributors Visit www 3m com touch for mor
8. for a period of Slot Tech Magazine 0 E l l time and these machines all have C20 capacitors that couldn t handle it The random nature of instances of these bad meters comes from the variety of conditions that these capacitors are in the occurrences of a Sentinel being powered down long enough for C20 to fail and the off chance that a DPU will throw corrupt meters down the line at this Sentinel all of which are needed for this to take place Only a few revenue related meters are maintained by the Sentinel and as such would hit audit s radar if this is taking place on your slot floor If for example you re not using any of the PBT functions in Oasis this could be happening on your floor and you might not even know You may see random door meters up at odd values like this but unless you re using those for some reason in which case you would have noticed this the parity function still works so this would otherwise be transparent to you For bonus points these make a good example of a bad capacitor that will throw false positives when tested by capacitor checkers while in circuit these caps will read good until they re removed from the board we use the Capacitor Wizard in circuit ESR meter Replacement capacitors of the proper ilk may be found at Mouser part number 667 EEC FS5RSUI04 for a bit under 2 Jason Czito jczito slot techs com November 2012 WENN l
9. is lost the capacitor will maintain the voltage levels on the RAM so the memory which includes this meter information is not lost These meters are also backed up in the DPU Ifa Sentinel loses track of the meters due to a loss of memory in this case it will get a backup copy from the DPU It will also get a fresh copy of the Game meters from the machine once it begins polling It is actually rather difficult to get a Sentinel to lose meter integrity a very specific sequence of events must take place for this to happen Se 018 PBTPromoDolDn 563 882 449 500 00 5e 018 PETPtsPromoDn 553 882 452 900 00 5e 018 ProgCoinin 553 882 453 200 00 November 2012 1 i i K LE 1 NT i Me E First consider the capacitor on the Sentinel II that floats the RAM voltage C20 A brand new capacitor of this type should be able to float the RAM for possibly as long as a couple of weeks Over time on the order of maybe 12 years in our case this capacitor may begin to fail and the amount of time that it can float the memory in NEURON Electronics he APPROVED SUPPLIER FOR BALLY ARISTOCRAT CDS MIKORN SPIELO dd NN 1 YEAR WARRANTY MADE IN JAPAN at 2 E d a 1 m d j d i r OF d a i li EA A i 4 di j La m ime c xd 1 4 2 2 E 2m 1 m j E A f 1 S Faye ee m J Tea amp r am i j Ab J 1U I s 1 FOR KONAMI SY
10. not With the meeting of the minds all gathered tossing ideas out what could cause this problem we gathered all the informa Slot Tech Magazine oe E _ BEER tion and sent it to Michel Maillet at Spielo for any suggestions At the end of Gary s shift an e mail was sent to all of us stating that when another Greatest Game in the West theme was rebooted with the door opened it comes up with a blank screen with a small horizontal bar near the top of the main screen but soon as the door was closed game would come up He tried this on another GGITW and this did not happen To verify his findings Gary tried this on two other games with the same theme and this did not happen He believes there is a software defect in the GGITW that does not show the proper Out of Service door open screen after a reboot Once the screen is refreshed by closing the door the so called bad graphics tends to go away Gary states when we NENNEN thought the second game was made to fail by first placing the Compact Flash in the defective machine then back in the original we simply caused the error that was already there to surface by the way we rebooted door open The one problem that we did encounter was the game was out of service and when we closed the door the screen did not refresh We thought that we needed a RAM clear but the game was really out of service you had to know exactly whe
11. 5 Produces an incredible blast of air of over 200 miles per hour e Runs for over 12 minutes straight Equal to more than 20 cans of air per charge Can be charged up to 500 times Charges like a cell phone Uses only the air we breathe no Difluoroethane no hydrofluorocarbons NO inhalation or frostbite health hazards NO danger of explosion or flash fire Order online www kiesub com or call 800 544 7007 info kiesub com niti 702 733 0024 800 544 7007 email info kiesub com Fax 702 733 0026 Visit our website www kiesub com 3185 S Highland Dr Las Vegas NV 89109 Bally S9 1 Intermittent Reel Tilts is original problem started with the ma chine going into reel tilts then the game became progressively worse and started affecting game play when the patron was playing This all started when the game was RAM cleared back in June Also as the game boots up it does its regular game loading and recognizes the devices but soon after that when it is supposed to load features it stops and stays at game loading When you power the cabinet off and back on it then loads the features There was nothing planned this day and it was a great day to troubleshoot this problem and a chance for Fern our newest day techni cian to experience some RAM clear procedures and troubleshooting methods on this Bally platform Gary our experienced Senior Techni cian spearheaded the troubleshooting They tried to fix th
12. El Cajon CA 92020 2827 tel 619 838 7111 fax 619 593 6132 e mail editor slot techs com Visit the website at slot techs com SUBSCRIPTIONS Domestic North America 1 year 60 00 2 years 120 00 International 1 year 120 00 2 years 240 00 Subscribe online at slot techs com Copyright 2012 under the Universal Copyright Convention All rights re served TechFest 26 Detroit MI Motor City Casino Nov 14 16 2012 Slot Tech Feature Article t home the personal computer usually just its on the desk ready to surf the internet receive e mail and play games But on a slot repair workbench a computer can do so much more With programs provided by the various manufacturers a computer on the bench can be used to test and configure bill acceptors flash the firmware in a printer test video cards and make reading schematics and parts diagrams a lot easier Connected to the Internet it can be used to download data sheets and specifications look up pricing for parts or anything else you need Most slot repair shops already have a laptop computer for some of the basic slot floor tasks such as shooting the BEII if the slot floor is IGT Advantage enabled or getting a RAM clear enable code for a Colossal gaming slot machine However there are differences between a laptop and a dedicated Page 4 8 SEER Using a Computer as a Test Fixture workbench computer One of the diffe
13. Fax 800 593 4277
14. STEM RAM will diminish possibly reaching zero time the instant that power is removed from the Sentinel all contents in memory are lost If you have aging sentinel IIs in your slots you may have some with ailing capacitors at C20 and not even know it this is only one piece of the puzzle SEER A bad capacitor at C20 will not otherwise present an error at the Sentinel level As long as the Sentinel has power C20 won t be needed As long as the machine s meters aren t also lost a sentinel which lost its memory due to a power loss with bad capacitor at C20 will once power is restored just poll a fresh batch of Game meters from the machine and download a backup copy of the Sentinel meters from the DPU It will not largely be obvious that C20 isn t doing its job The bad meter values come from the backup copy of the meter values kept in the DPU I am not sure what causes them to become corrupt or if they re otherwise fine but get corrupted during the transfer back to the Sentinel but these bad meters land on the Sentinel when it loses power during a move blackout maintenance any reason GET 99 9 OUT OF YOUR INVESTMENT OVER 1MILLON UNITS SOLD REPLACE YOUR CARD READERS WITH ONLY THE BEST ae AT A GREAT PRICE J Neuron Electronics is the manufacturer of the card reader only LED amp controller board are provided by Neuron but manufactured by TCI Inc LED amp controller b
15. ch Fluorescent Lights for Screens and Backlights Panels and Slot Lamps Now Repairing Select Power Supplies Don t spend money on nreniacing your broken power supplies We are now able to help you out with some of your more popular power supplies from IGT and Aristocrat Authorized Ceronix Service Center P 702 736 8472 P 281 255 2884 F 702 920 8678 981 Empire Mesa Way Henderson NV 89011 SALES CASINOTECH COM www CASINOTECH com NENNEN game next door The known good one lit up right away in the suspected game and the original did not light up in the known good game indi cating a bad LCD It was replaced with a spare game repaired Bally S9000 Alfa BV and Belly Light Out A slot attendant brought to my attention that a Bally had both the bill acceptor and the belly light out I thought this was quite un usual because they were both LED boards The bill acceptor was tested and was working A bunch of connec tions were checked along with a quick inspection of the wire harnesses Nothing appeared to be pinched or cut anywhere I unplugged the connector that went to the bill acceptor LED board and all of the sudden the belly light came on What the The bill acceptor light was plugged in then the belly light would go out neither would work with it un plugged the belly light would work Once it is replaced with a spare it was fine It seems when a couple of LEDs go bad on a board the whole boa
16. e vendor It s not the fastest clocking in at speed of 1 8 MHZ The installed memory is low at 512K and the hard drive is 30 gigabytes The computer has two USB ports and one 9 pin DB9 serial port on the back These ports are required for bill acceptor testing and printer flashing Inside the computer the mother board was an AGP video slot This slot allows testing of the IGT Radeon 9800 Pro video cards These video cards are used in the IGT AVP 2 0 and 2 5 games I m not a total geek but I did feel the on board memory and the hard drive needed an upgrade I found some 512K SIMM memory sticks left over from an IGT AVP upgrade and used them because the computer had four SIMM slots I was able to increase the total memory from 912K to a whopping two gig The 30 gig hard drive had been used in the base of the games 24 7 Since the hard drive was in constantly in use I knew I had to replace it I was able to find an IDE 80 Gig hard drive from a game upgrade and used that Both the old Slot Tech Magazine 0 E l l S and new hard drives had the same hardware cables so it was just a matter of plug and play to replace the hard drive I found a Windows install disk among our miscellaneous CD ROM disks I had no idea if this disk was previously used or if it came with a computer that already had an operating system installed I wiped the hard drive and installed Windows Microsoft requires genuine authent
17. e 19 NENNEN Connections were reseated on the SPC board and the interface cable was reseated Both the I O and main game processor boards were reseated a couple of times too The SPC board was cleared using the game software the logic door needs to be open and the SPC board address was set on 1 like it was supposed to be What was left to check or replace A game RAM clear or replacing the game pro cessor board Before getting into all that jazz I though it would be best to get another opinion because I was pretty much out of ideas A few minutes after a co worker looked at it the individual stated communication had been established What the world did I overlook Some how the connections at P1 and P3 on the SPC board had gotten swapped around The connectors were put in their proper sockets and bingo game to Sentinel communi cation worked Bally Alpha Upright Games No Sound Why did I get a call about a bunch of Bally games having no sound I was told one side of the bank of games had sound but the majority of the other didn t have any sound at all My co worker had noticed that when a cus tomer was playing the game was totally quiet It is a casino There is supposed to be all kinds of audio sounds and noise When we checked the other games a bunch didn t have any sound say five out of the seven games on the one side What the Page 20 oe heck Conversions had been done on this bank abo
18. e information i KK suzo HaPP mz GAMING AMUSEMENT AND INDUSTRIAL COMPONENTS MING amp ELECTRONICS INC AUTHORIZED 3M DISTRIBUTOR AUTHORIZED 3M DISTRIBUTOR Don t have time to clean slot machines 3M High Air Flow Electrostatic Filters HAF E have been specially designed to help reduce the amount of certain air borne contaminants such as smoke dust dirt debris and carpet fibers from entering the air intakes on slot machines vending machines arcade games ATMs kiosks and computers 3M HAF E filter after three months use in typical casino setting By using the HAF E filter you will maximize equipment uptime reduce maintenance time and cost and spend less time cleaning 3M 2011 All rights reserved 3M and MicroTouch are trademarks of 3M Company az Flashing printers with the correct firmware is also made easier with the workbench computer Flashing a printer loads a JCM software template into the MEI printer When the printer Futurelogic receives data from the slot Transact bit ly XKAOVDx machine it knows to print SuzoHapp suzohapp com the casino name at the top slot location information on Adobe Reader bit ly WxQGmH the next smaller line and a bar code in the middle To flash the older black colored Future logic PSA 66 printers a download kit is required This kit contains a program firmware data and printer cables The cable for connection to the bench computer
19. e intermittent reel tilts and boot up problem by Page 12 Four Repairs swapping CPUs They per formed a RAM clear swapped software CFs reels reels backplane board USB cable and USB board tray The machine still needs to have the cabinet power cycled to get the machine to boot up sometimes twice The next day this game was still experiencing the same problem and we were run ning out of things to try I sent out an SOS to all my friends asking for any advice or if anyone had ever experi enced this problem and what they did to repair it I did get a lot of responses but none of the ideas worked We headed back to the game to continue on where we had stopped yesterday We started to swap the 7 seg ment display and the same problem occurred I did no tice that when I removed JT T TTE HEE BEEF Es m ST oe a eS i XX d TITITT AD B n Lue mE EM TEETER F ej 1 F E End _ Landi ind baud bad JE Aute CAMING SYSTEMS A Slot Tech Magazine oe MEE PPE Pi E By Kevin Noble power from the 7 segment display board the game went right into loading features instantly it was like I pow ered on and off the cabinet Fern and I decided to swap the small bezel gadget board mounted on the left side in the cabinet next to the reels When we swapped the bezel board to the good known game and rebooted the ma chine the game froze in loading game un
20. en and door closed Sure enough it did Re seating the boards did the trick I recently had a problem with a different older Aristocrat in By Pat Porath which the game would not talk to the Sentinel at all and I had to ask for assis tance First off a few SPC clears were done a couple of game reboots along with replacing the small COM board on the main processor board The small COM board looks similar to a desk top computer RAM stick but its not Next I made sure the game interface cable had a good connection on the game backplane board along with checking inside of the con nector to make sure all of the wires were snug Noth ing I did seemed to work Repair Monitors Power Supplies Gameboards Check any Electrolytic Capacitor n Circuit with 100 mea in 3 Seconds GUARANTEED M CHECKIMG DOR EN E DC amp BR Hog L ES GDCRLOW t zn z E ra T ut 31 iH m P Automatically discharges capacitor Checks DCR with alerts for shorts Measures DCR to 500 ohms m Measures ESR from 0 1 to 20 ohms D Checks caps from 47uF to 2200uF 3 Beeps one to five beeps for quality E Three color chart for good fair bad range 0 47uF 2 2KuF 90 day money back guarantee Por ble Basy to Ye Inexpensive Highly Recommended by leaders in the industry CapAnalyzer 88A by EDS Inc At your favorite distributor or call 561 487 6103 or www eds inc com Slot Tech Magazine oe Pag
21. he plug was pushed into the housing causing the power supply board to drop possibly causing a short and creating the blackout condition Because I always have curiosity in my blood I removed the casing to verify my sense of troubleshooting I could not find any visible signs of something burn ing but once the case was removed there was the distinct smell of some small part that did not make it in the CPU power sup ply The funny thing about my visual inspec tion of the CPU power supply was that there were no visible signs of anything that might have fried Kevin Noble knoble slot techs com November 2012 702 556 1337 PHONE 219 922 6466 FAX ATRIOT AMING amp ELECTRONICS INC PATRIOT GAMING amp ELECTRONICS INC is focused on providing the gaming industry with a wide variety of products alternatives low cost solutions and unprecedented service Our expanding inventory has over 15 000 different new and used gaming parts to choose from Paired with our ability to buy and sell used gaming devices and parts we have everything you need when you need it ATRIOT ERVICE Our factory trained technicians centrally located in the Chicago land region guarantee that your business can run as efficiently as possible We will restore your equipment to the manufacturer s original specifications using only factory approved parts To aid in this endeavor you will have access to a responsive and intuitive serv
22. ication to validate any new installation of windows Since this computer was not connected to the internet I called Microsoft to get a validation number Low and behold this copy of Windows passed and I received my number The number then had to be typed in to validate the computer Since the computer was not connected to the internet no virus programs had to be installed Having a 27 inch monitor makes reading and viewing any manual or schematics much easier The 27 screen size is about three times larger than an 8 V5 x 11 inch paper service manual Having all of the service manuals downloaded and stored on the hard drive is very convenient There are no loose pages to fall out or get lost images cannot get marked up and made unreadable plus there is no paper manual sitting on the bench shelf taking up November 2012 Couponing Across Your Operation Implement couponing at slots restaurants bars hotels and shops Keep patrons in property using cross property promotions Combine internet social media and off site promotions with property wide programs 7 pe d N Y y DUM xy A 20 ol at Spe i a Net The Only Intelligent Promotional Couponing Solution 1 for both Carded and Non Carded Players couponing made easy at J Ureboge futurelogic inc com promonet NENNEN space But to read these manuals on a computer screen you w
23. ice support staff From original equipment manufacturers to end users our trusted services and proven quality are second to none PATRIOT PATRIOT W 866 867 5666 PHONE 219 922 6466 FAX SERVICE PROGRAMS Flat Rate Repairs Reconditioned Products On Site Maintenance Pick up amp Delivery Services REPAIR SERVICES LCD CRT Monitors Game Boards Power Supplies Bill Validators Ticket Printers WARRANTY SERVICES TransAct JCM PATRIOT mium iN iwi VUF 1 Poa P RI 609 294 4563 FAX 609 294 4560 PHONE system with Sentinel II interface boards in the machines you may have come across an issue where seemingly random machines will throw unusually bad meters at the system You will typically hear about these meters from your auditing department as these bad meter values are flagged for investigation and you get the call There is a sample of some of these meters at the bottom of this page you re using the Oasis This picture shows a portion of a Bad Meter Load report with an example of these bad meters machine 10335 has three meters showing a value of 5e 018 You may recognize this as scientific notation for some number in the five quintillion range which the last column of Unresolved 01 079 14 0 00 0 01 0 99 Y 01 079 14 0 00 0 01 0 99 Y 01 079 14 0 00 0 01 0 99 Y Page 16 The How and Why of Bad OASIS Meters the report is valiantly trying to display The reas
24. ill need the Adobe reader program The current Adobe reader program version 11 3 requires internet access for program validation and will not work with a non enabled internet workbench computer A prior release version of the program version 9 5 doesn t require internet access and is available from Adobe at http get adobe com reader otherversions Using Adobe reader allows the service manual images and the text to be enlarged to show all of the details and make the manual more readable Almost all of the part manufacturers make their service and repair manuals available for download and viewable using Adobe reader A USB thumb drive can be used to download the manual from an internet enabled computer and reload it on the workbench computer There is a list of links at the end of this article One of the easiest tests that can be done with the help of the bench computer is the testing of LCD monitors A D board and panel As I mentioned before most all LCD monitors have the standard 15 pin VGA style of connector Just connect the video output from the workbench computer to the A D board You must have a working and powered monitor power supply and Page 8 oe inverter board to see an image This test is quick and will rule out a bad A D board or flaky CCFLs contained in the LCD panel The only part that cannot be tested is the harness from the monitor chassis to the A D board This test comes in ha
25. is the older style 9 pin DB9 serial cable A flash program is Website Link List www jcmglobal com www meitechnical com bit ly R9gTF1 For faster batch downloads use ftp Point your ftp client to slot tech com username Slot Tech Password kxkvi8 For schematic dia grams service manu als diagnostic soft ware drivers educa tional media and more visit the Slot Technical Server at slot tech com also available to flash the newer future logic GEN2 printers Both kits are available from Suzo Happ To flash the transact Ithaca printers 850 and the epic 950 a serial DB9 cable and template program is required The single download kit Ithaca part number 100 6935L contains the cable and flashing program on CD ROM The download kit can be purchased from the Transact website Using the workbench computer not only is a real time saver but add an audio card and speakers load some MP3 song files and listen while you work Vic Fortenbach vfortenbach slot techs com Page 10 Casino City s Worldwide Gaming Exchange Buy amp Sell Your Gaming Equipment Online Domestic and ap 4 international online marketplace for buyers and sellers of slot machines parts supplies everything on the gaming floor e Showcase your inventory to industry professionals 24 7 e Save time and save money Sign up today it s FREE WorldwideGamingExchange com Slot Tech Magazine November 2012 T
26. lass About Randy Fromm am the publisher of Slot Tech Magazine First published in 2001 Slot Tech Magazine is a monthly trade journal focusing on casino slot machine repair have been repairing electronics for the gaming industry since 1972 I really enjoy what do and love showing others how easy it can be No previous knowledge of electronics is required For more information including course offerings and complete pricing information please visit the website at Slot techs com Slot Tech Magazine 1944 Falmouth Dr El Cajon CA 92020 2827 tel 619 838 7111 fax 619 593 6132 8 _ BEES This innovative topper design creates a new level of excitement on your casino floor and stimulates additional game play Topper interfaces into the SAS line to detect a hand pay signal from the slot machine and triggers a Celebration Event including ANY or ALL of the following Confetti launcher throws out bursts of confetti Loud celebration alarms or music through built in speakers Standard or customizable videos on 15 6 LCD Flashing multi color RGB LEDs on both sides of LED Event Modules that raise and lower event attraction modules such as LED tubes flashers etc Call Us Today for More Information on this Unique and Exciting New Product oad Mount Prospect IL 60056 De ive Las Vege NV 89 91 19 C 6130 Af Fax 84 7 5 393 67 137 one 888 289 4277 Toll Free
27. lay you know that C20 was able to float the RAM for that amount of time If the Page 18 oe default message shows up C20 failed and your message should be re downloaded by the Sentinel within a few minutes A quick note about this if you do the meter purge described above clearing RAM on the DPU and Sentinel simultaneously the Sentinel will display the default message until the next time that the poller services are restarted bounced I have had a couple of C20 capacitors that would lose the memory in less than a second I have also had them last for a good 15 minutes For most machines I only ask that C20 be able to float the RAM for as long as the Sentinel might be without power during maintenance or a blackout so I round up to an even 60 seconds for testing purposes For those machines that must be staged offline while we switch out the vehicles on the floor for example I ask that C20 last for around an hour Practically I just check those machines for any Sentinels that lost RAM while they were down but there you go Remember just because C20 is bad doesn t mean that bad meters will hit it the DPU needs to send corrupted backup meters to the Sentinel when power is lost long enough for C20 to fail for this to take place If you experience these bad meters you may have noticed that you will have a surge of them after a blackout That s because every machine on the floor lost power
28. lies for WMS 17 and 18 LCDs For IGT 8500 Single cold cathode lamp assembly for IGT 6 2 inch LCD 8610 Protective Mylar sheet W copper tape attached for 6 2 Hitachi LCD in IGT NexGen 8570 6 2 inch Hitachi LCD TX16D11VM2CAA with 4 wire touch screen for IGT NexGen FOR BALLY 8650 Single cold cathode lamp assembly for Bally View player tracking system 6 2 inch IDW LCD 8680 Single cold cathode lamp assembly for Bally IView player tracking system 6 2 inch IDW LCD 9890 5 wire touch screen for Bally IView 6 2 inch Hitachi LCD 8950 5 wire touch screen kit for Bally Iview 6 2 inch IDW LCD 1240 6 2 Hitachi LCD STX16D11VM2CCA FOR KONAMI 9780 L shape cold cathode lamp assembly for 7 inch AU Optronics LCD 48550 U shape cold cathode lamp assembly for 7 inch Sharp LCD 1010 7 inch AU Optronics LCD CO70VW0O2 for bonus screen 1250 7 inch Sharp LCD 4LQ070T3AGO2 for bonus screen FOR WMS Williams 8520 Triple cold cathode lamp assembly for WMS slot machine with an 18 LCD monitor 9300 Single RAW cold cathode lamp for WMS games with 19 inch LCD monitor 8490 6 4 LG LCD LB064V02 for bonus screen does NOT come with touch screen Contact our distributors or contact us at pacificillumination ATRIOT A MING amp ELECTRONICS INC 1 066 367 3666 SUZO Orsio 72Ch mail com 58 _ i l GS S TEEN games on the floor are vendor games which means tha
29. nd it didn t even make a noise Game fuses were checked and a blown 3 amp was found With the fuse replaced it was time for another power up of the game This time the ticket printer lit up and accepted paper A test ticket printed good so the game was back online IGT S2000 Wouldn t Boot Up At All During boot up the game would stop then start to reboot itself again The game processor board was reseated game power supply was reseated and all power November 2012 raza was removed from the game for a minute for yet another reboot Nothing seemed to work It almost appeared as if something was shorting out Some connections were checked the bill acceptor was disconnected still nothing Then I checked out the printer area This game still had the GEN 1 in it with the wide ribbon cable Once the printer was removed for inspection the problem was quite obvious Somehow the ribbon cable had gotten pinched exposing copper When the copper touched the metal area of the printer it caused problems A spare ribbon cable replaced the bad one and the game booted up fine A game ticket test was done which worked perfectly Replacing the bad cable with a spare fixed the problem It doesn t happen a lot once in a while if a game is acting unusual take a quick peek at the printer ribbon cable to make sure it is in good condition I ve seen this not only on the GEN 1 type but also the Ithaca 850s Editor s No
30. ndy if you have to test several A D inverter or power supply boards Another test for the workbench computer is the testing of the IGT AVP video cards To test these cards the video board has to be actually plugged into the AGP slot on the computer mother board No special drivers or test programs need to be installed to complete this test Any graphic anomalies with the video card will show up when viewing the Windows desktop image or screen saver Just be sure the selected image has all of the colors red green and blue Using the old progressive computer as a workbench test fixture presented a challenge When testing the IGT AVP video cards it was found that the computer case size was too small to accommodate these full height video cards Removal of the top computer cover gave us perfect access to the AGP slot We can now test these cards and determine a truly bad video card Before we could test video cards on a bench computer we just Slot Tech Magazine 0 E l l boxed up the good bad and the unknown video cards and stored them With the service manuals loaded on to the bench computer the actual testing and configuration programs can be loaded next see links below Depending on the vendor there may be a purchase involved to obtain the testing and configuration programs JCM programs are available at no charge from their website JCM has several programs that can be downloaded and
31. oard may be purchased separately COIN SLOT 6541 VVELLSFORD PL SUITE E SANTA FE SPRINGS CA 90670 562 789 1322 www neuron usa com mario q neuron usa com St c oe NENNEN and C20 is bad If C20 is good to go the Sentinel won t lose its meter values during these outages and it won t download corrupted backup meters from the DPU How to Purge These Bad Meters To purge these bad meter values from the Sentinel simply clear RAM on the Sentinel and DPU together If you clear them separately as in one is cleared and brought back online before clearing the other they ll back each other s meters up preventing this purge from taking place When you power the Sentinel back up after this process it will re poll the game for a fresh set of Game meters which will otherwise be unaffected by this process The Sentinel meters however will be wiped back to zero From this point forward the Sentinel meters will begin incrementing normally from zero They will make a final appearance on the Bad Meter Load report since the meter value will jump 5 odd quintillion clicks back to zero and go forward normally from there There are a couple of ways to test C20 If you re using a custom display message besides the default PLEASE INSERT PLAYER CARD this wil be easy simply power down the Sentinel for a few moments and power it back up If your custom message is still on the disp
32. on this value is in scientific notation is because this particular report format does this for any meter value that won t fit the given column width However the larger question is where did this jump in meter value come from There isn t enough time in a day to make any of these meters increment by that much Sometimes these values are negative so surely they re bogus This article will explain where they come from how to purge them and how to prevent them from returning Where These Meters Come From The Sentinel IIs maintain two sets of meters that we ll call Game meters and Sentinel meters The Game meters are maintained by the machine and the Sentinel simply polls the machine for the current meter values The Sentinel meters are incremented and maintained by the Sentinel itself You may notice in the report snippet above that the Revenue Calculation for rollover gaming day hard drop soft drop 10335 375100 5e 018 10335 31300 Se 018 10335 0 5e 018 Slot Tech Magazine 0 By Jason Czito three bad meter values are all Sentinel meters not Game meters PBTPromoDolDown PBTPtsPromoDown and ProgCoinIn All of these meters are kept in the Sentinel s RAM which is a volatile piece of memory By volatile I mean that when power to the RAM is lost the information contained therein is lost too To mitigate this there s a capacitor on the board wired up in such a way that when board power
33. rd doesn light up I ve run into this on LED boards for ticket printer bezels Atronic e motion Dead Game On the outside it looked as if the Atronic e motion Cash Fever game was turned off Why was it off without being documented and why wasn t I told about it After the door was opened I quickly found out why The power switch was still in the ON position but the game looked dead A reboot was tried without success It was kind of weird though All three of the fuse LEDs were lit up indicating they were good the game power supply fan was spin ning so there was a very good chance it was good and the cooling fan on the motherboard was spinning Still no video on either of the LCDs Maybe reseating the I O board and game proces sor board will help Both were reseated along with the power switch turned back into the ON position for another boot up This time graphics appeared Simply reseating both boards got the game running again Just to be complete the bill acceptor was tested to make sure it would grab a bill or ticket I m glad I did because the unit did not even attempt to grab a ticket The bill accep tor was reseated and did not cycle like it was supposed to so it was swapped with one next door Since it did not cycle properly in the known good game the bill acceptor was replaced with a spare Finally the game was back in play Pat Porath pporath slot techs com
34. re the out of service check mark was on the screen to place the game back in ser vice Both games are working now We still have the hori zontal screen with every Greatest Game in the West theme but it does not affect any game play or have any integrity issues Aristocrat Verve Two for the Price of One The first problem began with both monitors totally blank After troubleshooting and looking for the root of the problem there was a possi bility that the CPU may be the culprit Having no spares in the shop because of it being a leased game Gary wanted to verify the CPU was the problem so he had to improvise by using a normal Viridian CPU to troubleshoot where the problem might lie Inserting the CPU into the game Gary powered up the game and to no surprise the CPU light up thus eliminat ing any power supply prob lems The next step was to inform Aristocrat that we needed a new replacement Page 14 oe CPU to get this popular game running Once we received the new CPU and hard drive the game was cleared and set and now ready for the Regu lators to complete their testing Once the game got the approval to go up to the public the first call came over the radio requesting a technician to that same location I spoke to the slot attendant and questioned her regarding what the game was doing She stated that the patron was playing a game and all of a sudden the monitor went blank and it tried to reboot i
35. rences is the screen size Most laptop computers have a small 15 or 17 inch screen Buta workbench computer is not locked into a specific screen size When I started to set up our workbench with a computer our information Slot Tech Magazine oe By Vic Fortenbach technology dept could only provide me with a small 15 LCD monitor Fifteen inch monitor No way I found a 27 LCD among our stock inventory of spare LCD monitors On the outside of the box for this monitor it was marked Roulette Our roulette November 2012 e Cold Cathode Replacement Lamps for every slot machine in the world e Player Tracking System CCFLs Touch Screens and LCDs e Bonus Screen CCFLs L shape U shape and Straight Also LCDs 6 4 and 7 Single Cold cathode lamp assemblies for IGT NexGen amp Bally Iview Player Tracking Systems and WMS Bonus screen 6 4 LCD also Konami bonus screen 7 LCDs L shape CCFL and U shape CCFL oe Single RAW cold cathode lamps for all slot machine LCD sizes 10 15 17 19 20 22 26 28 32 36 and more used in all slot Manufacturers games Aristocrat Atronic Bally IGT Konami WMS Williams also Cadillac Jack Aruze MultiMedia Games Ainsworth VGT amp Novomatic Dual cold cathode lamp assemblies for Atronic 17 LCD amp Koanmi 17 LCD amp WMS 19 LCD amp Konami CCFL Edge Lit Belly Glass Triple cold cathode lamp assemb
36. t if a monitor does fail it will be the vendor s responsibly to replace the monitor not ours Translation This LCD monitor will never be used on the floor Since the monitor was a replacement it had no enclosure or stand I had to figure out a way to mount the monitor to the workbench The monitor did have metal flanges on the sides with screw holes so mounting it to a homemade wooden frame would be the easiest Our casino engineering dept was nice enough to cut some plywood for me to make a frame I wanted the monitor raised off the workbench surface about 10 inches I used a metal purse guard as a support I just screwed on edge of the purse guard to the back edge of the workbench and the other end of the purse guard to the wooden LCD bracket Most all replacement LCD monitors have a standard 15 pin SUB D VGA connector available for signal input With this connector all I needed was a standard cable to connect the monitor to the computer The power connector and cord for the monitor was a standard IEC 13 14 the same as a power cord for a slot machine so I have no problems connecting the monitor to power Page 6 oe On our shelf was a used computer that was left by a vendor which was an old flat desktop model This computer was used for the progressive function on a bank of games The vendor took the games but left the computer This computer is about six years old no wonder it was left by th
37. te OK Pat That is the VERY LAST we want to hear about your damned FutureLogic Gen One printers We all know that the FutureL ogic printer is a workhorse that will probably last another decade and I salute you and your casino for being gigantic cheapskates and keeping them in operation all this time but most casinos have moved on to the Gen 2 or other FutureLogic printers The ribbon cable issue has been resolved and we all know about it Moving on IGT Video Poker Game No Video When the door was opened up on this game an upright IGT Game King Double Double Bonus Poker quarter progressive the LCD was black but the green power LED was blinking From experience I had thought the processor board wasn t sending a signal to the LCD so the game power supply was replaced Unfortunately replacing it didn t to it so the game processor board was removed and checked for anything unusual such as loose chips or any components that felt hot to the touch Everything looked and felt normal Next pins were checked on the blind connector where the LCD plugs into the game They all looked good too Still keeping in mind that the game may have a power issue I swapped the LCD with the November 2012 e Lo th 726f INDUSTRIAL MONITORS iT Chassis Boar h Screens san nd amp 3 ES EN LCD Panel Repair and Retrofit LCD monitors Backlight Replacement Player Tracking System Cold Cathode Displays Tou
38. til we pow ered off the cabinet Now that we isolated the bad board causing all the prob lems we placed the board back in the original game and ordered the new bezel gadget board Spielo Triangle Rectangular Corruption Oh My In the shift report it was reported that the lower aM uM Ei WM 4 i i Nun AA 1 ra d tal i SS on apap ma x Los eh eh eee TTE November 2012 raza monitor screen went into a triangular picture and there was nothing that could be done to solve this problem so it was powered off for us to look at in the morning When we powered it up the monitor displayed a small triangular shrinking blue box in the top center of the screen We decided to call Spielo for Tech support and they were gladly to come in the next morning to help troubleshoot this problem In the mean time we decided to have the seals broken on the game so we could further trouble shoot our problem game Gary our Senior Technician decided to do a RAM clear to see what would happen Once completed the full picture came up and we thought that we had a handle on this problem After the Regulators removed the Compact Flash they re turned minutes later to insert the card The full picture appeared and prob lem solved right Nope not this time After a couple of minutes the screen went back to the small rectangle Not admitting defeat Gary was persistent on solving
39. tself She also stated that she rebooted the game and the monitor started working again and after five minutes the same sequence started Opening up the game I re seated all the monitor cables just in case there was a bad con nection Quite confident that was the problem it felt like the cables were a little loose I closed up the game and rebooted The monitor came up so I decided that I might stick around to see if I had repaired the problem E _ BEER After about five minutes the monitor blanked out and then it tried to reboot itself again I did notice that the button panel lower monitor was lit but no moving im ages were present With the CPU cabinet sealed my hands were tied until the next morning My next guess was to re seat the graphic board and my problem may be solved I sent Jason out with the Regulators to un seal the game and re seat the graphic card When the card was removed Jason noticed that several of the fan blades on the graphic card were missing and one blade was actually bent into the opposing board mounted in front of graphic card We alerted our Aristocrat rep about our findings and David rushed a new graphic card so we could get the game up for the weekend I asked him about using the original graphic card from the CPU in the new CPU but David informed me that the new CPU had red PCB boards and the two were not compatible Having received the new card and having it running in
40. ues It s likely an easy fix Read The How and Why of Bad OASIS Meters beginning on page 16 Vic Fortenbach is back Vic Fortenbach is back Vic s contributions always provide fun and easy ways to build test fixtures improve your shop or increse your efficiency as a slot tech This time Vic reminds us that we likely have enough junk lying around the shop to build a decent shop computer that can be a useful tool connected to the Internet or not Using a Computer as a Test Fixture begins overleaf TechFest 26 is going to be a really GREAT event Why Because Esterline the manufacturer of that wacky WMS button assembly that has provided job security for so many slot techs in the past couple of years has agreed to present us with their ulti mate solutions to keeping these things up and running I am very pleased to welcome Esterline to TechFest 26 and I look forward to their presenta tion at the event For more details or to download an enrollment form visit the website at slot techs com See you at TechFest 26 JCes mam Publisher Slot Tech Magazine Slot Tech Magazine Page 3 Editorial Page 4 Using a Computer as a Test Fixture Randy Fromm Randy Fromm s Slot Tech Magazine Editor Randy Fromm Technical Writers James Borg Jason Czito Vic Fortenbach Diana Gruber Chuck Lentine Craig Nelson Kevin Noble Pat Porath Slot Tech Magazine is published monthly by Slot Tech Magazine 1944 Falmouth Dr
41. ut a week ago so I opened up a game to take a peek at what the problem could be For some odd reason the audio cable had been plugged into audio IN not audio OUT As I went down the bank of games every one that had a problem the cable was plugged into the wrong socket I simply plugged the audio cable into the audio out connection When the jackpot reset key is turned and any diagnostic selection is made you will hear a click sound indicating the game now has sound A very simple fix for a simple prob lem Older Konami Slant Top Smell of Burned Electron ics I received a call that the ticket printer was dead and wouldn t feed tickets When I arrived at the game some thing smelled like burned electronics so main game power was shut off right away Briefly at the ticket printer area I looked for anything that was obviously burned or melted Nothing Slot Tech Magazine oe E _ BEER looked out of the ordinary so the printer was removed One quick sniff and some thing smelled fried With a closer look at the printer power board the board that the ribbon cable plugs into on the game side it was obvious where the smell came from A couple of the components were melted After replacing both the GEN 1 printer along with the printer power board sometimes referred to as a printer COM board the game was turned ON The printer was totally dead no diagnos tic lights lit up a
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