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1. Max no of conference seats i e the maximum number conference seats per user DAKS V7 xx ICTC Administrationshandbuch 5 7 Administration Tool Properties The maximum number of available conference seats and channels within ICTC can be edited and or limited at different places e application wide under Properties Global Parameters e server specific under Properties Server enabling different restrictions if more than one DAKS server is used and e user group specific under User groups As far as the availability of conference seats for users is concerned please note that only the smallest defined amount will always be available 5 8 Max no of conf Members i e the max number of pre defined group members per conference may exceed the number of conference seats e g to be able to pre define a large number of group members without dial in and dial them in by hand buddy list if needed Max conference duration i e the maximum duration of a conference in minutes Process Max no of dialing attempts i e the maximum number of attempts to actively dial participants into a conference Waiting interval i e the waiting time between the individual dial attempts if line is busy or not available when dialing conference participants in seconds Ringing time i e the maximum ringing time for a dial attempt in seconds Message befor
2. 0 0 2 0 0 0 eee 2 8 3 Installation of the DAKS Server oooooooooccororrrr 3 1 3 1 Session Number Parameter Block and Session Name 000000 eae 3 1 3 2 Allocation of system resources 0 00 ee 3 1 3 2 1 Suffix Codes to Dial In from Outside 0 0 0 00s 3 2 4 New ICTC Software Installation eee ees 4 1 A A QUISTES 2er e A Si coh nee sat A an bs Bag a te rer 4 1 4 2 instalation 2 22 23 a2 A ee ak hak rata Deere lee 4 2 4 2 1 Installation of the e mail Exchange via SMTP 000e eee ee eee 4 7 4 2 2 Initial Start of the Admin Tool to Install the Basic Parameters 4 8 5 Administratlon Tool i ea a a 5 1 Sl LOGON verso Stan evra racer a ew Sata ahve wk woe ik ara dara ee ies ek ae ng Mate tens Ay 5 1 F2 OVENVIEW e seis ya Se prety ae oho e pace eet We RE ae 5 2 DES ROPES sac saa wuts wera ED SA Re eee 5 4 5 3 1 GlobaliParamelers ic ore 232 Sc sr oe ents eo oe rnit oe ae 5 5 5 392 SENES eal eae atom mamta a nate Bey eee ed Slane te Sie ane ee 5 10 583 HOME Templates incase ars te 2 ee Side ed eek ee sae eae al are frend 5 18 5 3 4 Guidance Templalssz2 z ser ch a ded tune Meee ete esas 5 19 5 3 5 ANHOUNCEMCMNS 25 134 28 92 025864 ob bate beatae os beet eee wa the RAS 5 24 62300 Listo MONDAYS astas woe oe et SERA bet Bok Woh A ra 5 27 DA OMICS IEC re reg ee ante 5 28 5 5 USE TOURS ys hn ee ae ee ae aan nee ade hund 5 29 ON US oot see i 4 ae Be
3. DAKS V7 xx ICTC Administrationshandbuch 5 9 Administration Tool Properties 5 3 2 Servers Enter here the general settings of the DAKS server s used for the application All entries modifications affecting the connection of the ICTC application to the IN DAKS server are not activated until the next new start of the ICTC database process Edit server data xi Server Name Siemens Munchen Hofmannstra e Session name jet CServer Session number 47 X Cancel General properties Server access Options Assigned users r Description Display texts ICTC Server ICN 1 7 M Hofmannstra g Start ID req Star Entry ID req Enty 1D Announcements Welcome ways welcome Y Start ID req ways Start_lD_Reg v Entry ID reg wavs Entry_Id_req v Unavailable ways unavailable v Description e g location etc of server e Name i e the name of the conference server that will among other things be displayed when the server is released for users see Section 5 6 Users e Session name i e the name of the session muss correspond exactly to the entries in the set up of the DAKS server see Server Configuration Manual e Session number i e the session number must correspond exactly to the entries in the DAKS server set up see Server Configuration Manual DAKS V7 xx 5 10 ICTC Administrationshandbuch
4. 1 2 Notations and symbols Notations The following definitions are used in this document Text Both the texts from the files described in this manual and the en tries made into them appear in the non proportional Courier typeface The password 123456 Details and instructions in the continuous text that are of particu lar importance or must be heeded appear in bold print Buttons and menus are also output in bold print The file global cfg Files anddirectories are output in the non proportional Courier typeface lt Place holder gt Entries and outputs both of which may vary depending on the in dividual situation in which they appear are placed in lt angle brackets gt and appear in italics Table 1 2 Notations Symbols The following symbols are used in this manual The i is used to indicate additional helpful information The exclamation mark is used to indicate important information to which the reader IN should give particular attention 1 2 DAKS V7 xx ICTC Administrationshandbuch 1 3 Conventions and Operating Instructions Data protection and data safety Data protection and data safety In order to comply with the legal provisions that apply when providing service be it service at the customer s site or teleservice we strongly urge all readers to follow the below listed rules This will not only help you to protect the interests and concerns of
5. 2 Edit server data El Server as X Cancel Name Siemens M nchen Hofmannstra e Session name cres erver Session number 47 i General properties Server access Options Assigned users TCP IP parameters of the ICTCServer process Trunk properties IP address f 27 0 0 1 Extemal access 43 89 722 IP port 4 600 4 Trunk access far m Primary DAKS server Secondary hot stand by DAKS server TCP IP address fi 95 145 18 101 TCP IP address TCP IP port 2 800 TCP IP port 2 800 ChipCard SN 898989898989 ChipCard SN TCP IP address of the primary DAKS server e TCP IP parameters of the ICTCServer process IP address i e the network address of the PC utilized for the ICTC DAKS server process default value internal loop 127 0 0 1 because all components of the ICTC controller are normally located on one PC see Section 2 4 Sub Components of the ICTC Control ler IP port i e the TCP IP port allocated to the ICTC server for the communication between the ICTC database process and the ICTC DAKS server process see Section 2 4 Sub Components of the ICTC Controller e Trunk properties 5 14 External access telephone number with a maximum of 24 digits i e the international telephone number for the telecommunications network to with the DAKS server is connected excluding trunk access code
6. Internet Controlled Telephone Conferences DAKS Release 7 HiPath DAKS V 3 R1 Administrationshandbuch The information in this document is designed to offer a general overview and to de scribe the overall performance features of this product the details of which may differ in their final form in the actual application or become subject to modification as a re sult of the further development to which our products are constantly subjected The trademarks used in this document are property of tetronik GmbH and its legal owners Version 2 July 2009 Copyright 2009 by af tetronikGmbH Angewandte Elektronik und Nachrichtentechnik 65232 Taunusstein Germany www tetronik com All rights reserved to technical changes Content Content 1 Conventions and Operating InstructionS 000 0c eee nenn nn nun 1 1 IS Overview OLChaDIObss rer er en ae Oa A A eek 1 1 1 2 Notations and symbols bon dor toch nu ahnt e bee he he one ah an ee had de 1 2 1 3 Data protection and data safety 022s 1 3 2 Overview suas aa oR tee ewes eo ees 2 1 2 1 A asin ee os ae my Bran nas Aven el ant Bs dejan Lankan wove ele ee te 2 1 2 2 Summary Ol Sarasota eek eee ee ee Eee ae 2 2 2 3 System Topology and Backup Concept Diagram 000c eee 2 4 23 1 oysiom Topology nasser tk ca reese ees aeeuea ake arten 2 5 232 Redundancy Concept sr sisi tous ones tosee sees bel TAS 2 2 6 2 4 Sub Components of the l CTC Controller
7. Key you may have to ac tivate DTMF Signalling first Bitte geben Sie den Security Code ein dann dr cken Sie die Raute Taste gegebenen falls m ssen Sie zuvor die Tonwahl aktivieren Tabelle 7 1 7 2 Delivered Announcements DAKS V7 xx ICTC Administrationshandbuch Additional Features Delivered Announcements Announcement Title English Announcement German Announcement PIN request to enter the PIN 1 Please enter your PIN then confirm entry with the Key you may have to activate DTMF Signalling first Bitte geben Sie Ihre PIN ein dann dr cken Sie die Raute Taste gegebenenfalls m s sen Sie zuvor die Tonwahl ak tivieren pound hash key request to press the key 1 Please press the Key you may have to activate DTMF Signalling first Bitte drucken Sie die Raute Taste gegebenenfalls m s sen Sie zuvor die Tonwahl ak tivieren Note on timeout announ cement before the conference end Attention the conference will end in two minutes Hinweis Die Konferenz endet in zwei Minuten Conference ended con ference end announcement The conference has been ter minated Die Konferenz wurde been det When_no_more_seats avail announcing that no more conference seats are available Sorry the system is unable to switch you into the requested conference because there are no additional seats Es sind keine frei
8. mail delivery or administration processes via LAN all scheduled telephone conferences will be started as planned conferences can be started by telephone and nolCTC conference will be disconnected DAKS V7 xx ICTC Administrationshandbuch 2 7 Overview Sub Components of the ICTC Controller 2 4 Sub Components of the ICTC Controller TCPAP LAN ICTC Controller VORRRLLLLLLLLLLLLLLLLLRLR RL RL RL RL DLR RL RL LS LS LER RL RL RL LLLLLLLL RL LLL BL LE L ZT r N JAVA applets E rrail templates static wepresentaton communication with Admin Tool communication with backup database ODBQ E mail delivery port 25 outgoing monitoring of ICTC process Poy Hunnun snn CR NAAA AAA NN NN NN NN NN NN NN NN NN NN NN NN NN AAA NANNTEN A SIT HH TH EEG GE SE TE TE TE TE GE SE SE TE SE TE SE SE GES STE TE TE TE SE TE TE TE SE TE TE BE BG ST SE TE TE TS FE TE FT TE FF TE TS TFT TG TG TG SH TFT FT AAA A Ss DAKS APT standard ports 2808 cononands messages 2802 amancensnt download DAKS server optional DAKS V7 xx 2 8 ICTC Administrationshandbuch Overview Sub Components of the ICTC Controller e ICTC Database Process ICTCDB exe in general access of one ICTC DAKS server process or if needed two ICTC DAKS server processes via TCP IP XML ports configurable communication with the Admin Tool via TCP IP port configurable communication portal for CGls
9. e g 49 89 722 for a ser ver at Siemens in Munich Trunk access telephone number with a maximum of 24 digits i e the phone number trunk access code of the conference server DAKS V7 xx ICTC Administrationshandbuch Administration Tool Properties e Primary DAKS server e If ne stan TCP IP address i e the network address of the DAKS server TCP IP port i e the TCP IP Port allocated to the connection with the DAKS server default value 2800 CompactFlash serial number i e the serial number as indicated in the DAKS server s switch on message see Ser ver Configuration Manual The serial number must be entered here as it constitutes the prerequisite for every communication between the ICTC process and the DAKS server and serves among other things as a protection against unauthorized access of the DAKS server eded a second DAKS server can be installed as a backup under Secondary hot d by DAKS server similar to the Primary DAKS server for further details on the backup concept see Section 2 3 2 Redundancy Concept Tag Options 2 Edit server data ES Server 5 X Cancel Name Siemens M nchen Hofmannstra e Session name jet CServer Session number 4 General properties Server access Options Assigned users Scaling Max no of conferences 8 Max no of conference seats 20 m Access codes Prefix for outside lin
10. e g melody received by all participants in active ICTC con ferences who have not yet been connected through DAKS V7 xx ICTC Administrationshandbuch 5 21 Administration Tool Properties Waiting for start i e the waiting message e g melody played during the pre entry period e Input request announcements Security Code request i e the announcement requesting the entry of the security code PIN request i e the announcement requesting the entry of the PIN request i e the announcement requesting to press the hash key Request to talk i e announcement received by anyone requesting speaking time by pressing 5 DAKS V7 xx 5 22 ICTC Administrationshandbuch Administration Tool Properties Tag More announcements do Edit guidance template data xi Name of template BEE Deutsch da Close Display guidance Announcements More announcements HTML templates Connection release announcements Due to time out Je icte wavs deutsch D Due_to_time_outwav When conf has ended Je icte wavs deutsch D When_conf_has_ended Unable to start conf Je icte wavs deutsch D Unable_to_start_conf wa_ When conf access denied Je ictc wavs deutsch D when_conf_access_deni When no more seats avail Je icte wavs deutsch D when_no_more_seats_av m Prolonging conference announcements To extend a conference e ictc wavs deutsch D To_extend_a_co
11. 00 03 2 100 Schedued Conferences read only gil deutsch D when_extended Server D when_extended way 00 00 05 1 100 Alideutchin when nn mare seats avail Server Mamhen nn mare se nnennen a inne The above overview renders all stored announcements including their length format used hh mm ss To add a new announcement click on in the toolbar to open the window 4 Add new announcement xi Announcement i N 1 Wave file Source El II Loaded by Meaningful name of announcement Enter the name of the announcement under Name and click on Fa to select a Wave file stored on a PC as an announcement for name and storage loca tion of the file look under Source e to store an announcement already stored in the DAKS server as a Wave file DAKS V7 xx ICTC Administrationshandbuch 5 25 Administration Tool Properties m to delete a stored announcement in the DAKS server and database or e gt to play a Wave file To get an overview of the language memory resources that are available in the DAKS server s e highlight the announcement make a right mouse click and select Announcement resources or e click on Announcement resources in the menu bar This will open the following window E Current announcement resource statistics m Announcements i MI 4 Max available announcements 6 Currently used announcements 4
12. 4 1 7 4 Applet 2 10 B backup 2 9 backup database 4 4 7 1 Basic installation 2 1 B channels 3 2 5 12 6 2 Billing Tool 6 1 6 6 6 7 breakdown 2 7 browser 2 2 2 6 5 28 C call charge billing 2 3 CF card 4 5 CF card number 4 9 5 15 CGI 2 9 2 10 cold standby 2 5 2 6 company logo 7 1 cost center 5 33 country code 5 16 5 19 CSV file 6 7 D data backup 2 3 2 5 database 2 5 2 9 4 1 4 4 4 8 4 9 5 2 5 3 7 1 database process 2 10 5 1 5 10 5 12 Disk drives 4 1 domain 4 7 E e mail 2 2 2 5 2 7 2 9 4 7 5 9 5 18 5 32 e mail relay server 4 7 entry code 5 36 DAKS V7 xx ICTC Administrationshandbuch Index entry ID 5 13 Excel 5 12 6 6 external access 4 9 5 14 External servers 2 5 F Firefox 2 2 First set of peeks 5 11 H Hardware Service Manual 2 1 hash key 5 22 hot standby 2 5 2 6 2 9 HTML 2 5 HTML interfaces 5 18 7 1 HTML page 2 3 HTML template 5 4 5 18 5 24 5 33 7 4 HTTP server 2 5 2 10 4 1 4 2 ICTC User Manual 2 1 ICTCAdmin exe 5 1 ICTCBilling exe 6 1 ICTCDB exe 2 10 ICTCSERVER exe 2 10 Internet Explorer 2 2 Intranet 2 1 IP address 4 5 4 9 5 14 5 34 IP port 4 1 4 5 5 2 5 14 J JAVA 2 2 2 6 2 10 JAVA CGI 4 1 L LDAP 5 28 List of holidays 5 27 LOG files 2 5 2 9 6 1 M magics 2 9 mail server 4 2 Minimum Hardware Prerequisites 4 1 N network 4 1 Index network address 5 14 NPH TUNNEL HTTP exe 2 10 number prefix
13. 5 16 O ODBC 2 3 2 9 Operating System 4 1 P password 4 8 5 1 5 31 5 32 5 34 7 4 PIN 2 2 5 20 5 22 Processor 4 1 R RAM 4 1 resources 3 1 S SO 3 1 S2M 3 1 S2M interfaces 2 5 safety code 2 2 Second set of peeks 5 11 security code 5 20 5 22 5 36 Server access 4 9 Server Configuration Manual 2 1 session name 4 9 session number 3 1 4 9 SMTP 2 9 4 2 5 9 speech memory 3 1 SSO 7 4 start code 5 36 start ID 5 13 suffix code 3 2 5 6 5 13 Symbols 1 2 System capacity 2 2 T TCP IP 2 9 4 1 4 7 4 8 5 2 5 5 5 14 TCP IP address 5 15 TCP IP port 5 15 TDM 3 2 template 2 10 5 18 time zone 5 6 Trunk access 5 14 Z 2 TUNNELSERVICE exe 2 10 U umlauts 5 13 5 20 Upgrade Manual 2 1 user ID 4 8 5 31 V VolP 3 2 W waiting tunes 3 1 WAPCONF exe 2 10 WAVE 5 6 5 24 X XML 2 2 2 9 Z p law 5 6 5 24 DAKS V7 xx ICTC Administrationshandbuch www tetronik com The information in this document is designed to offer a ge neral overview and to describe the overall performance features of this product the details of which may differ in their final form in the actual application or become subject to modification as a result of the further development to which our products are constantly subjected The trade marks used in this document are property of tetronik GmbH AEN and its legal owners Copyright 2009 by IF tetronik GmbH Angewandte Elektronik und Nachrichtent
14. Administration Tool Properties e Clickon Statistics or make a right mouse click on the respective DAKS server in the over view and select Get load statistics to open a survey of the maximum load of the cor responding server E Load statistics of server ICTC DefaultServer First set of peeks Max number of used seats Max number of used channels Minimum available channels Max no of parallel conferences 20 9 4 RAR 24 90 90 90 occured on 2003 09 26 13 45 occured on 2003 09 26 15 23 occured on 2003 09 26 13 48 occured on 2003 09 25 18 58 Second set of peeks Max number of used seats Max number of used channels Minimum available channels Reset values of set 1 Max no of parallel conferences 2 1 9 al al 24 90 390 90 occured on 2003 09 29 11 51 occured on 2003 09 29 11 51 occured on occured on i 2003 09 29 11 51 E 2003 09 29 11 50 Reset values First set of peeks Second set of peeks indicates the first second absolute maximum load of the server both values can be reset individually by clicking on Reset Values Usually one of these two sets of peaks is used for long term monitoring while the other is set back e g on a weekly basis for a short term documentation of the server load When opening the above window on the load statistics all entries indicat
15. Administrationshandbuch 6 1 Billing Tool Functionality 6 1 1 Conference Related Overview ICTC Billing Tool Range from 01 Feb 2007 to 24 Apr 2007 Entire list O x Eile View 2 STAs 8 i Conference User Name Cost center Started Reserved seats Max used seats Unused seats Reserved duration ES OBB heeser Heeser Markus 428 2007 02 07 10 58 55 7 4 3 01 00 00 The conference related overview appears as soon as the data of the LOG files has been inclu ded Use View Entire List or click on to switch to this overview whenever needed The co lumns here signify e Conference The name of the conference e User The ID of the user starting the conference see Section 5 6 Users e Name The name of the user including his her family name and first name see Section 5 6 Users e Cost Center The cost center assigned to this user see Section 5 6 Users e Started yyyy mm dd hh mm ss The conference date and starting time e Reserved seats The number of reserved seats see User Manual ICTC during the scheduled period of time these conference seats B channels are firmly allocated to this particular con ference and are therefore not available to any other conference e Max used seats The maximum number of conference seats used simultaneously may exceed Reserved seats provided free conference seats are additionally used e Unused seats The minimum n
16. Speech memory gn Max available speech memory 00 20 00 CENAR Currently used speech memory 00 06 40 r Please note 1 announcement and 1 minute of speech memory are reserved for actualizations Ignores changes and cancels dialog Announcements renders e the maximum number of announcements tolerated and e the current amount of stored announcements Speech memory renders e the maximum language memory resources available for ICTC format hh mm ss and e the language memory recourses currently utilized by ICTC format hh mm ss DAKS V7 xx 5 26 ICTC Administrationshandbuch Administration Tool Properties 5 3 6 List of holidays SS ICTC database Al ES 8 ICTC database 4 Properties Y Server A HTML Templates 2004 05 01 Mg Guidance Templates 2004 12 24 fil Announcements 081 Weihnachtsfeiertag 2004 12 25 8 2 weihnachtsfeiertag 2004 12 26 poke 08 List of holidays PE Company phonebook User groups Administrators amp Users AP All conferences The list of holidays provides room to define a maximum of 30 holidays at which depending on the installation no cyclical telephone conferences will take place The below dialogue will open to add edit entries Ari Add new holiday ES Template os Name Heiliger Abend A x Cancel Properties Date Freitag 24 Dezember 2004 Dezember 2004 Mo D
17. The ID of user who started the conference see Section 5 6 Users e Name The name of the user including his her family and first name see Section 5 6 Users e Cost Center The cost center assigned to this user see Section 5 6 Users e Total resv time seats nhhh mm ss The sum of all reserved conference lengths of the user Reserved seats multiplied by Re served duration for each conference see Section 6 1 1 Conference Related Overview e Resv seat costs The value of the column Total resv time seats multiplied by the cost factor Static amount multiplier for reserved second seats See Section 6 2 Settings e Total real time seats hhhh mmiss The sum of all conference lengths that were actually utilized by this user Reserved seats multiplied by Real duration for each conference see Section 6 1 1 Conference Related Overview e Real seat costs The value of the column Total real time seats multiplied by the cost factor Static amount multiplier for real second seats see Section 6 2 Settings e Total particip time hhhh mm ss The entire length of the participation of all participants in the conferences of this user DAKS V7 xx ICTC Administrationshandbuch 6 3 Billing Tool Functionality e Particip Costs The value of the column Total particip time multiplied by the cost factor Static amount multip
18. Town Taunusstein Eirstname Fitz Name Kummer Position Abteilungsleiter z Department Test Email Kummere E Email address in SMTP format e g name my company com Make the following entries under Authentification e User enter the ID of the user minimum two letters maximum 10 letters alphanumeric all spe cial characters tolerated discrimination of capital and small letters but system will not to lerate IDs that differ by capital small letters only Once a user has been stored the user ID can no longer be changed DAKS V7 xx ICTC Administrationshandbuch 5 31 Administration Tool Users e Password enter here the password minimum four letters maximum ten letters alphanumeric all special characters tolerated discrimination of capital small letters The password must be repeated in the field please confirm If the two entries are not identical a default message will appear when trying to store the entry and the dialogue will not close i e no entries are stored Users can edit their password independently in the user interface whenever desired G see User Manual ICTC Enter the below information in the register Personal data can be edited by the user see User Manual ICTC e Title form of address title e Firstname first name e Name family name e Position position rank e Department de
19. click on the user to open the corresponding sub directories Personal pho nebook Conferences Kummer Herr Dipl Ing Fritz Kummer g g3 q Personal phonebook a Conferences Conference data Conference ai subscribers E gP Test Konferenz 5 Conference subscribers m Here both the conference data and the conference participant data can be edited for each con ference In this area administrators are also authorized to create new conferences and also add the conference participants for a user To view the comprehensive list of all conference participants click on View or make a right mouse click and then click on Details all pre defined ad hoc participants of the conference are rendered in green Kummer Herr Dipl Ing Fritz Kummer Name Additional info I Phone number PIN Email address Member source L Personal phonebook SS Hurtig Frau Steffi nur einmalig 6007 4d hoc subscriber E Conferences SS Meiertest Herr Georg Software Tester 1 6005 0815 Georg Meiertest testlabor de Personal phonebook E Test Konferenz SS M llertest Herr Tim Testlabor 2 6010 4711 Tim Muellertest testlabor de Personal phonebook 5 Conference subscribers DAKS V7 xx ICTC Administrationshandbuch 5 35 Administration Tool All Conferences 5 8 All Conferences This list enables administrators to view and edit all stored conferences Click on Change View Details to view the below details of all confe
20. database is needed for a longer period of time the database must be copied by hand With each new start of the backup database process the system will verify if the data of the backup database is newer than that of the original database If so the original database will automatically be replaced by the backup database 7 2 Company Logo The standard delivery includes our tetronik company logo that can be replaced at any time by a different business logo To do so simply copy the new logo as logo gi file by hand to the directory Apache Group Apache2 htdocs customer of the ICTC servers path in all stan dard installations under c Programme The following parameters apply to the logo s dimension e width 103 pt e height 76 pt e display 72dpi e max 256 colors Please be careful not to exceed the above parameters to ensure the proper display of the HTML interface DAKS V7 xx ICTC Administrationshandbuch 7 1 Additional Features Delivered Announcements 7 3 Delivered Announcements Announcement Title English Announcement German Announcement Welcome welcome an nouncement international Welcome to the Internet Con trolled Conferences of HiPath DAKS Willkommen bei den Internet gesteuerten Telefonkonfe renzen von HiPath DAKS Start ID req request to enter the start ID internatio nal 1 Please enter the Start ID then confirm entry wit
21. indicated behind the individual options To change the paths click on Path for the corresponding option and select the desired path in the following window Click on Next 13 ICIC tetronik AEN GmbH Select Program and Destination Folder Select the programs you want to install To change the paths of the individual programs dick on Path vw e ICTCServer Process v ICTC Db Process Iv PA Administrator Tool ZW iv Ol Biling Tool Vv AY APACHE Webserver InstallShield C ICTC Path C WICTC C ICTC C VICTC Path C Programme Apache Group Path DAKS V7 xx ICTC Administrationshandbuch New ICTC Software Installation Installation 4 4 Existing databases can be migrated only if the ICTC DB Process was selected in the pre vious dialog If not the below dialog will not open 5 ICIC tetronik AEN GmbH Database Migration Choose if you want to save the database of Version 1 3 2 32 a ICTC Version 1 3 2 32 If you have an existing ICTC Version 1 3 2 32 and want to continue using the database in ICTC Version 2 40 it must be migrated In this case please check the box below Uncheck the above box to work with a new database Select or enter the path of the ICTC database E ICTC Working Database estero Path InstallShield If you want to install the ICTC DB Process with a newly installed database onto this com put
22. indicates the servers the user is not entitled to use see Section 5 3 2 Servers Use the direction keys to grant and or withdraw authorizations If only one server is entered sys tem wide normal condition it is automatically entered under Accessible servers If more than one server is available the servers must be assigned by hand Administrators can issued new passwords to users who have forgotten their old ones Authentification User Password Kummer DAKS V7 xx 5 34 ICTC Administrationshandbuch Administration Tool View Edit Personal Telephone Directories and Conferences via Admin Tool Click on Change to open the below dialogue and issue a new password Please enter the new password and confirm it m X Cancel 9 New password pos Confirm password Please re confirm the new password Enter the new password and confirm the new password in the field below 5 7 View Edit Personal Telephone Directories and Conferences via Admin Tool The Admin Tool enables system administrators to also edit the user specific conferences in cluding assigned participants and the personal telephone directories of all users This helps to eliminate operator errors but also to assign one or more centrally administered conferences to ICTC users who are not entitled to create their own conferences For more details on the administration of conferences see User Manual ICTC In the admin tree
23. name of the first name field in the LDAP database mail_tag mail mail name of the mail address field in the LDAP database description_tag description description name of the description field in the LDAP database telephoneNumber_ telephoneNumber tags name of the office phone number field in the LDAP telephoneNumber database Tabelle 7 2 Administration of the access to LDAP servers DAKS V7 xx ICTC Administrationshandbuch 7 5 Additional Features Administration of the access to LDAP servers homePhone_tag homePhone homePhone name of the private telephone number field in the LDAP database mobile _tag mobi mobile le name of the cell phone number field in the LDAP database Tabelle 7 2 Administration of the access to LDAP servers Example of a PcDaksCgi ini file db section not described here db name 127 0 0 1 port 4000 Idapserver_0 server mail svr a desc Mail Server A user Test pass Test root o tetronik GmbH AEN maxfind 40 ldapserver_1 server mail svr b desc Mail Server B root o tetronik GmbH AEN user Test pass Test maxfind 40 ldapserver_2 server x500 bund de desc ffentliches Teil root o Bund c DE maxfind 50 DAKS V7 xx 7 6 ICTC Administrationshandbuch Index A ACCESS 2 9 4 1 ad hoc participants 5 35 Admin Tool 2 6 4 1 A law 5 24 announcements 3 1 5 19 5 24 5 25 Apache 2 10
24. the fact that the interaction with other applications has not yet been tested the PC PCs should only be used for the ICTC application Should however the need arise to run ICTC processes together with other applications on a single PC this would necessitate a corresponding analysis and evaluation on a project specific basis Please note that it is not possible to install parallel to the HTTP server for this appli cation an additional HTTP server on the same machine 4 2 Installation e Use the installation CD to start lt cd rom gt CDSetup exe by clicking the respective win dow on the command line or via Windows Explorer the below set up menu will open Click Install DAKS Internet Controlled Telephone Conference ICTC V3 0x id tetronik Setup Sf tetronik cmbh D DAKS V7 xx 4 2 ICTC Administrationshandbuch New ICTC Software Installation Installation e Enter the names of the user and the organization or business Define if you want the soft ware to be available for all users of the computer or for you only and click Next 13 ICIC tetronik AEN GmbH Customer Information Please enter your information User Name my name Organization my company Install this application for Anyone who uses this computer all users Only for me my name Installshield e Select the modules you want to install The latest installation paths are
25. with this letter Click on lt num gt to view all entries whose family names start with a non alphabetic character The following message will appear if no entries are found in the filter used ICTC Administration No entries found Please re specify search Users can copy office directory entries to their Personal Directory where the entries can then be edited this has no effect on the original data in the Office directory The office directory input mask for participants corresponds to the entry field for participants in the Personal Directory in the ICTC browser interface DAKS V7 xx 5 28 ICTC Administrationshandbuch Administration Tool User groups See the User Manual ICTC for further details on the entry fields and their significance in con nection with the assignment to telephone conferences 5 5 User groups Every user is part of a user group in which his her rights are defined Open the below window to create a new user group gt Add new user group ES Group name So D oo Administrator rights F View system properties Edit system properties User rights l Store conferences for multiple usage View user groups Edit user groups admins Launch conferences via telephone Conferences may dial out to participants I View users Edit users User may use LDAP directories be Limitations Max no of conference seats 20 Max conferen
26. your our customers and cli ents but also to avoid adverse or unwanted repercussions and liability Please help ensure the full protection and safety of data by being aware of these issues as you work Always make sure that only authorized persons have access to your client and customer data Assign passwords whenever you can and do not grant unauthorized persons access to your passwords for example by writing them down Always make sure that no unauthorized persons can process e g save edit transmit block or delete or utilize customer data in any way Always make sure that no unauthorized persons have access to data storage mediums for example to backup disks or logging printouts This applies both to service work provided at the customer direct and to the storage and transport of data mediums Always make sure that every data storage medium that is no longer needed is properly and fully destroyed Also be careful not to leave behind any papers that could become openly accessible to others We urge all readers to work together closely with the clients contact persons This will help to build trust and at the same time reduce your own workload DAKS V7 xx ICTC Administrationshandbuch 1 3 Conventions and Operating Instructions Data protection and data safety DAKS V7 xx 1 4 ICTC Administrationshandbuch 2 2 1 Overview Introduction Overview Introduction The Internet Controlled Telephone Conferences of H
27. 1 22 23 24 25 26 27 28 29 30 1 2 3 4 5 5 Heute 16 09 2003 M Statistics Last change User account expiratio either by clicking the direction key to open the calendar see above or by clicking the day month and or year and then enter the new value direct or enter the new value with the help of the direction keys e Cost center i e the user s cost center Be sure to enter the user s cost center if you want to analyze charging records of the PBX and allocate them to the respective user or user group e g for analysis evaluation through the billing tool see Chapter 6 Billing Tool e Curr Costs i e all telephone costs accumulated so far only rendered if Cost center is provided click on to reset to o DAKS V7 xx ICTC Administrationshandbuch 5 33 Administration Tool Users The highlighted fields under Statistics indicate when the last change was made for this user his her last conference and the IP address he she used last to access the system m Authentification Kummer Pe please confirm me X Cancel Personal data Properties Accessible servers Available Server r Accessible servers ICTC DefaultServer Cost center for PBX billing The register Accessible Servers indicates the available DAKS server a user may utilize for his her conferences whereas Accessible servers
28. CTC Administrationshandbuch 2 9 Overview Sub Components of the ICTC Controller depending on the project possibility of a different ODBC capable database e HTTP server with CGls JAVA Applet Classes and HTML Templates with Apache HTTP server with WAPCONF exe CGI to edit dynamic information i e to read in of HTML templates communicate with the ICTC database process replace magics and tags with database information send basic HTML code to client browsers through the HTTP server with JAVA applet classes including NPH TUNNEL HTTP exe CGI and TUNNELSER VICE exe to edit dynamic information i e for the transmission to client browser within one HTML page the set up of a separate HTTP connection with cyclic polling the compilation of the latest information from the ICTC database process the updating of field information by sending pure ASCII code texts to the applet in the client browser via the HTTP server e Monitoring of the ICTC Process 2 10 monitoring of the programs processes ICTCDB exe ICTCSERVER exe and TUN NELSERVICE exe DAKS V7 xx ICTC Administrationshandbuch Installation of the DAKS Server Session Number Parameter Block and Session Name 3 Installation of the DAKS Server Set up the DAKS server s and the Sy S gt y connection s in the PBX s as described in the Ser ver Configuration Manual and the Hardware Servcie Manual Please find below detailed in
29. Conferences procedure start conferences ad hoc at a scheduled time in regular intervals or by dialling in through the convener dial participants in or have participants dial themselves into the conference or mix of both with or without access protection by PIN or safety code instructions and information for users through individual announcements recorded messages and tones enter access prerequisites via touchtone or keypad signalling Options during browser operated conferences owners monitor start and or end conferences dial in or disconnect participants en able or restrict speakers other participants view conference Functions during a conference over the telephone signal request for speaking time System capacity max of 15 000 users extendable max of 50 conferences per user extendable max of 480 participants per conference can be limited by customer max of 480 conference channels per DAKS server 4 8 30 60 90 480 Miscellaneous administration of all central parameters and user data by administrative tool operated via local area network LAN automatic dissemination of information via e mail to all participants interfacing with billing systems XML standard log files DAKS V7 xx ICTC Administrationshandbuch Overview Summary of features recording and listing of telephone charges of every user through call charge billing system of th
30. S V7 xx 5 38 ICTC Administrationshandbuch Billing Tool Functionality 6 Billing Tool The connection data of each conference is recorded in LOG files This information can be ana lyzed and evaluated with the help of the billing tool In standard installations the billing tool is automatically saved in the directory C ICTC The ICTCBilling exe file can be started without installation either locally or on a PC in the LAN provided access of the LOG files is enabled 6 1 Functionality After the start the program prompts the entry of both the period of time to be evaluated and the directory in which the daily subdirectories and corresponding LOG files can be found for stan dard installations C ICTC LOGS Other time periods can be loaded by using File Open or by clicking on amp However please note that no more than 5 000 LOG files can be loaded within a given period of time cor responds to a total of 5 000 telephone conferences The below error message will appear if no LOG files exist for the time period in question or if an incorrect directory was entered In this case the system will display the below error message and automatically return to the input dialogue ICTC Billing x No ICTC log files Found Please verify selected range and path Two types of data overviews can be selected within the billing tool a conference related over view and a user related overview DAKS V7 xx ICTC
31. Section 6 1 1 Conference Related Overview e n 1to export the user related overview see Section 6 1 1 Conference Related Over view e n 2 to export the cost center related overview see Section 6 1 3 Cost Center Related Overview DAKS V7 xx 6 6 ICTC Administrationshandbuch Billing Tool Exporting Data Example ICTCBilling o B 2 xl Task Zeitplan Einstellungen Sicherheit C AWINDOWS Tasks ICT CBilling job Ausf hren C tetronik ICTCICT CBilling exe Auto 2 Durchsuchen Ausf hren in C tetronik ICTC Kommentar Ausf hren als TETRONIK_AEN Luetz Kennwort festlegen I Nur ausf hren wenn angemeldet IV Aktiviert geplanter Task wird zur angegebenen Zeit ausgef hrt Abbrechen bernehmen Evaluation period After each scheduled export the ICTC Billing Tool retains the current export date The next scheduled export will then evaluate the time frame covering the period between the last export date 1 day and the present day Output file The scheduled data export generates a CSV file in the same directory that was used for the last manual export The name of the output file is automatically generated in the following format YYYY mm dd hhmmss Export csv with YYYY 4 digits to specify the year of the data export mm 2 digits to specify the month of the data export dd 2 digits to specify the day of the data export DAKS V7
32. a Name Deuts Klum X Cancel Email templates Path c ictc mailtemplates 43 m Properties Root path c programme apache group apache2 ogi bin newp Weekday names Sonntag Montag Dienstag Mittwoch Donnerstag F Month names Januar Februar M rz April Mai Juni Juli August 5 Long date format WD DA MOYE Short date format DAMOME Guidance template Dusch Local country identifier German Germany Name of template e Name name of the template e Email templates Path i e the directory containing the templates for the automatic e mail exchange of ICTC e Properties Root path i e directory with all template files for this interface Weekday names Month names Long date format Short date format i e the output formats for days of the weeks months and dates Guidance template i e the name of the assigned Guidance Templates see Section 5 3 4 Guidance Templates specifying both the announcements and the display outputs for this and if necessary other HTML templates DAKS V7 xx 5 18 ICTC Administrationshandbuch Local country identifier Administration Tool Properties i e the country code for the connection with the system s corresponding set of cha racters 5 3 4 Guidance Templates The task of the Guidance Template is to administer both the display specificat
33. ae at a ee 5 31 5 7 View Edit Personal Telephone Directories and Conferences via Admin Tool 5 35 3 8 All COMMENT ONGOS en ae ae ee 5 36 5 9 Overview of all Scheduled Conferences of One Day 2 2 2222 5 37 6 Billing Tool tie tases ere a ot Seat Mas nme ig csi ta a a a ert Nee a a 6 1 64 Functionally et ot oy Sacer ee ee naar eye nadie EREE E a kG ewes 6 1 DAKS V7 xx ICTC Administrator Manual 0 1 Content 6 1 1 Conference Related Overview 2222er 6 2 6 1 2 User Related Overview rug ee ea A ARAS 6 3 6 1 3 Cost Center Related Overview 222 n ana n nn ee es 6 4 6 2 SEIINGS2A cin ae ee a een ee haba done ee BE 6 5 6 3 EXporting Data dus ade te VAR ae AAA Be ARA rk ee Ir 6 6 6 3 1 Manttal dal OR see ae ser ed 6 6 6 3 2 Automatic or scheduled data export 0 0 cece eee 6 6 T Additional Features sida a Ae Beene a eae ie ae 7 1 721 Dalla PACK seat ee pe den eae ee a ene 7 1 72 C onDany E099 24 oats anaes OG lhe ene E os 7 1 7 3 Delivered Announcements osa doce eels be aye wale ane Deane Soe e een a 7 2 7 4 Administration of the Single Sign On SSO functionality 7 4 7 5 Administration of the access to LDAP servers 0 0 0 0 cee eee eee eens 7 5 DAKS V7 xx 0 2 ICTC Administrator Manual Conventions and Operating Instructions Overview of chapters 1 Conventions and Operating Instructions Readers and qualifications The Installation Manual is written for servi
34. ance Template All announcements and or tones assigned to the tabs Announcement and More announce ment must be in a WAVE files format If no announcement is allocated to a specific conference situation a tone sound or a melody consisting of three short tones will be played instead if ne cessary 5 3 5 Announcements Announcements are part of the ICTC database where they are stored in the format in which they can be transferred to the server without any additional conversion i e 64 kbit s A law or u law ICTC announcements can be loaded from Wave files and stored in the Wave file format Before a conference participant can actually be played an announcement it must first be trans ferred from the ICTC database to the DAKS server This transfer and or update of conference announcements is carried out automatically in the background An intelligent internal announcement directory administration invisible from outside ensures that announcements that are needed more than once occupy one language memory location only in the DAKS server The default directory already contains all operating instructions and announcements included in the delivery in German and English Beyond that new announcements can always be added and old ones replaced DAKS V7 xx 5 24 ICTC Administrationshandbuch Administration Tool Properties New announcements can only be added if e the entire amount of all existing announcements is 1 smaller t
35. ay dial out to participants tick here to enable users to steer conferences whose participants are dialled in by the server User specific restrictions regarding the size and length of conferences are entered under Limi tations e Max no of conference seats the number of conference seats must range between 3 and the maximum value tolerated for ICTC system wide see Section 5 3 1 Global Parameters e Max conference duration the length of the conference must range between 5 minutes and the maximum value tole rated for ICTC system wide see Section 5 3 1 Global Parameters The information field Members lists all users assigned to a particular user group DAKS V7 xx 5 30 ICTC Administrationshandbuch Administration Tool Users 5 6 Users Administrators can edit delete or create new users under Users User are unambiguous due to their ID and password The window User lists all users once they are entered in the name field If no entry is made in the name field the ID that was entered will be rendered in square brackets After selecting a previous or creating a new user the following dialogue will open Here OK is not activated unless the user is assigned to a User group under Properties m Authentification User Password Kummer please confirm X Cancel Personal data Properties Accessible servers m Personal data Address data Title Herr Dipl Ing
36. can only be made in connection with the user see Section 5 7 View Edit Personal Telephone Directories and Conferences via Admin Tool DAKS V7 xx 5 36 ICTC Administrationshandbuch Administration Tool Overview of all Scheduled Conferences of One Day 5 9 Overview of all Scheduled Conferences of One Day Scheduled Conferences read only provides a detailed overview of all scheduled conferences of one day to indicate conflicting resources and the overall utilization of the system s capacity E 4 Properties li Server ls HTML Templates Be Guidance Templates Announcements 08 List of holidays AE Company phonebook i Ko User groups Administrators amp Users 4 a All conferences Fa Scheduled Conferences read only Double click on Scheduled Conferences read only to open a calendar dialogue and enter the date either directly or in the open calendar m Select day Fe Date Mittwoch 24 M rz 2004 X X Cancel Confirm with OK The overview will appear in the right column also as detailed list startson Starts at_ User data Name Duration Reserved seats Server Fa 2004 03 24 09 30 00 Mustermann Herr Thomas Mustermann Meet me 60 05 tetronik Fa 2004 03 24 23 45 00 Public MBA John Q Public Marketing US plant SF 60 07 tetromik DAKS V7 xx ICTC Administrationshandbuch 5 37 Administration Tool Overview of all Scheduled Conferences of One Day DAK
37. capacity of the user terminals and be careful to avoid umlauts the German letter B or any other particular national letters e g etc 5 20 DAKS V7 xx ICTC Administrationshandbuch Administration Tool Properties Tag Announcements for announcements included in the delivery see Section 7 3 Deli vered Announcements Edit guidance template data ES Name of template Ya Display guidance Announcements More announcements HTML templates Announcements within an established connection Welcome on dialing in Je ictc wavs deutsch D Weleome_on_dialing_in Welcome when dialing out Je ictc wavs deutsch D Weleome_when_dialing__ Waiting for conversation e ictotwavstwaiting_music way Waiting for start etictetwawstwalting_music waw 5 m Input request announcements Security Code request Je ictc wavs deutsch D securty_code_requestw PIN request Jeictc wavs deutsch D pin_requestway request JeNicte wavs deutsch D H_requestwav Request to talk Je ictc wavs deutsch D Request_to_talkwav Name of guidance template e Announcements within an established connection Welcome on dialing in i e the welcome message received by everyone dialing into a conference Welcome when dialing out i e the welcome message received by everyone dialled by a conference Waiting for conversation i e the waiting message
38. card number s of the DAKS server s the IP address addresses of the DAKS server s the telephone number for external access of the DAKS Server Trunk External ac cess and the trunk access code s of the DAKS server s e Confirm with OK to save your entries and close the Admin Tool e Reboot the PC all ICTC programs including the process monitoring will restart automatically all connection s to the DAKS server s will be set up all prepared announcements stored in the database will be automatically downloaded into the DAKS server s e Reboot the Admin Tool create a test user and run a few test telephone conferences see User Manual If necessary customize additional parameters to meet the needs and de mands of your client see Section 5 3 2 Servers DAKS V7 xx ICTC Administrationshandbuch New ICTC Software Installation Installation 4 10 DAKS V7 xx ICTC Administrationshandbuch Administration Tool Log on 5 Administration Tool The administration tool consists of a single file the ICTCAdmin exe On the PC it can be found in the directory C ICTC and started immediately without installation ICTCAdmin exe can access the ICTC database process ICTCDB exe either directly or via LAN 5 1 Log on Every administrator can provided he she has been granted the corresponding rights use the Admin Tool to e create and or delete additional administrators and edit their rights e c
39. ce duration 60 min Members Enter name of user group Enter the name of the user group under Group name Use the two columns underneath to define the rights of both the administrators and the users DAKS V7 xx ICTC Administrationshandbuch 5 29 Administration Tool User groups The system distinguishes between the following Administrator rights e View system properties to view the properties of the system entries under Properties are visible e Edit system properties to edit system properties Properties can be altered e View user groups to view the user groups entries under User Groups are visible e Edit user groups admins to edit user groups and administrators i e to edit and or add users with administrator s rights and to edit user groups e View users to view users without administrator s rights only e Edit users to edit users without administrator s rights only Define the following user rights under User rights e Store conferences for multiple usage here users can create edit and store personal conferences for repeated starts Without this right users are only entitled to create conferences that will start once only and that will automatically be deleted upon termination e User may launch conferences via telephone tick here to enable users to launch conferences via the telephone e User s conference m
40. ce staff that carries out the basic configuration and startup of Internet Controlled Telephone Conferences short ICTC To carry out the operations described in this manual you need to be familiar with Windows and have a good understanding of the basic laws and principles of telecommunications enginee ring 1 1 Overview of chapters This document covers the following chapters Chapter 1 Conventions and Operating Instructions This chapter covers the notations and symbols that are used in this manual as well as data protection and data safety Chapter 2 Overview This chapter gives an overview of ICTC its components and functions Chapter 3 Installation of the DAKS Server This chapter covers how to setup the DAKS Server s for a session for ICTC Chapter 4 New ICTC Software Installation This chapter covers general information about the installation of the ICTC software Chapter 5 Administration Tool This chapter covers the utilization of the Administration Tool Chapter 6 Billing Tool This chapter covers general information about the utilization and setup of the Billing Tool Chapter 7 Additional Fea tures This chaper covers information about additional setups and features of ICTC Table 1 1 DAKS V7 xx ICTC Administrationshandbuch Overview of chapters Conventions and Operating Instructions Notations and symbols
41. conference time e Inthe event of a failure of one of several interfaces between the DAKS server and the te lecommunications network the connections to all participants who were already linked to the DAKS server via the telephone interface that became inactive will be lost the system will regain full operability within a few minutes after a simple manual inter vention unplugging of the LAN cable at the DAKS server which will interrupt all active conferences subsequently all scheduled and already started conferences will be re activated through the stand by DAKS server with adjusted maximum conference length remaining conference time DAKS V7 xx 2 6 ICTC Administrationshandbuch Overview System Topology and Backup Concept Diagram e Inthe event of a partial failure of the ICTC controller the system will regain full operability within a few minutes after a simple manual inter vention re plugging of three 3 LAN cables and switching on of the second ICTC con troller s power supply in some cases the database may not be entirely up to date all active conferences will be disconnected and all scheduled and already started conferences will be re activated through the stand by DAKS server including adjusted maximum conference length remaining con ference time e In the event of a breakdown of the entire LAN abreakdown operation tool can be accessed without browser surface i e without e
42. e Local country code 4 Max length for external phone nos 24 National access code International access code 00 0300 01 80 0137 0190 010 Number scanning Max length for internal phone nos 5 r Black list of access codes LOT ak Black list of blocked external access codes comma separated e g 019 0900 010 00 DAKS V7 xx ICTC Administrationshandbuch 5 15 Administration Tool Properties e Scaling Max no of conferences maximum number of telephone conferences that can be started simultaneously on this DAKS server Max no of conference seats maximum number of conference seats per conference on this DAKS server e Access codes Prefix for outside line telephone number prefix for dialing in from outside automatically placed before the te lephone number by the system if the flag external is activated for the participant Local country code telephone country code starting with of the home country of the conference ser ver National access code telephone code for domestic calls seen from the DAKS server view International access code telephone prefix for international calls seen from the DAKS server view See User Manual ICTC for detailed information on the discrimination of telephone numbers e Number scanning Max length for internal phone nos maximum lengt
43. e central office telephone directory that can be edited by the administrators only User Groups i e the user groups with different authorizations Administrators amp Users i e the actual administrators and users DAKS V7 xx ICTC Administrationshandbuch 5 3 Administration Tool Properties e All Conferences i e an overview of the entire conferences of all users and e Scheduled Conferences read only i e an overview of the entire scheduled con ferences of all users 5 3 Properties All general settings are administered under Properties including e Global Parameters for the network wide general server properties e Server for the available conference servers e HTML Templates for the user specific interfaces e Guidance Templates for HTML Templates announcements and display texts e Announcements for the system announcements to be loaded e Listof holidays for a catalog of the holidays to be listed DAKS V7 xx 5 4 ICTC Administrationshandbuch Administration Tool Properties 5 3 1 Global Parameters Double click on Global Parameters to open the following window Edit global settings Database g Name Internet Controlled Telephone Conferences Version 2 02 TCP IP information 192 168 6 197 4000 General properties Process amp Scaling Administration options Suffix to Additional parameters Start a conference jo Billing cur
44. e refer e g conference starting time e Convert wavefiles to u law default value a law Tick here to transfer wave files as announcements to the DAKS server in US u law format Every modification of the conversion format of the announcements entails automatic IN replacement of all previous announcements in the DAKS server DAKS V7 xx 5 6 ICTC Administrationshandbuch Administration Tool Properties Tag Process amp Scaling amp Edit global settings E3 Database Name Intemet Controlled Telephone Conferences X Cancel Version 2 02 TCP IP information 192 168 6 197 4000 General properties Process amp Scaling Administration options r Scaling r Process i ID size Max no of dialing attempts Max no of conferences Waiting interval Max sim confs per user Ringing time Max no of conference seats Message before termination 2 min Max no of conf members Idle termination after start 15 min Max conference duration Premature dial in 5 min Maximum default ringing time when dialling destinations e Scaling ID size i e the number of digits of the stat and dial in ID number Max no of conferences i e the maximum number of conferences that can be started simultaneously system wide for all users Max sim confs per user i e the maximum number of conferences that can be in progress simultaneously per user
45. e telecommunications network individual CLIs ODBC operable databases on any computer in the LAN editable HTML pages modifiable by customer automatic data protection through daily data backup 23 S Ed a DAKS server Men and or Internet corporate Network and or a Network lt p PBX DAKS V7 xx ICTC Administrationshandbuch 2 3 Overview System Topology and Backup Concept Diagram 2 3 System Topology and Backup Concept Diagram Browser Browser TCRIP Interne initranet file server mail relay name server databank if necc if necc backup AAMAAIMAAIAIIIAIAAAIIAIA AI TTS AAA AS W GGGGGGGG GG AG GT TS GG BSG TS TS TS LY ICTC Controller CTC Controller in coli standby if necc ICI OOOO CIO OO N Y AAAAAAAAA CIMAS IITLITTTT f ni f VPPLPPPPLPPPPLEPPPLEPPALDDA ADEs 2 DAS server in hot standby ifnecs DAKS Server Telecommunications Additional Telecom P n PARCE PBX if necc Public Network DAKS V7 xx 2 4 ICTC Administrationshandbuch Overview System Topology and Backup Concept Diagram 2 3 1 System Topology s above diagram As telephone equipment ICTC requires the following external components e terminal equipment any of conference participants Subscribers and e one two or more networked PBXs with interfaces to the public telephone and or corporate network to build up connections to and from
46. e termination i e the time between the announcement End of Conference see Section 7 3 Deli vered Announcements and the actual end of the conference in minutes Idle termination after start i e the maximum time without conferencing i e time during which the members of a conference are not connected through see User Manual ICTC after expiry of which a conference is automatically ended Premature dial in i e the pre dialling period during which the conference participants can already dial themselves into a hold position see User Manual ICTC DAKS V7 xx ICTC Administrationshandbuch Administration Tool Properties Tag Administration Options Edit global settings EZ Database Name Intemet Controlled Telephone Conferences Version 2 02 TCPAP information 192 168 6 197 4000 General properties Process amp Scaling Administration options on SMTP port 25 H r Company specific options Administrator s e mail addr Administrator Company s name amp address Meine Firma Email address of the system administrator e Company specific options Administrator s e mail addr i e the e mail address of the administrator on SMTP port i e the port for e mails normally port 25 Company s name amp address i e the company name and address as rendered in automatically generated e mails see User Manual ICTC
47. e the current situation They are not updated until the window is opened next DAKS V7 xx ICTC Administrationshandbuch 5 11 Administration Tool Properties In addition the ICTC database process adds one line hourly to document the maximum load and the minimum availability of the previous hour comma separated to the file ictcserv stat log in the sub directory dblog e g for evaluation and analysis through Excel every new line includes e yyyy mm dd hh mm ss 59 minutes for every previous hour e the name of server e the maximum number of simultaneously active conferences e the maximum number of booked conference seats e the maximum number of booked B channels and e the minimum number of available free DAKS channels If the file icteservstat log does not exist e g if it was moved to a different place for storage it will be created new Tag General Properties m Server Name Siemens M nchen Hofmannstra e x Cancel Session name JICTCServer Session number 4 General properties Server access Options Assigned users r Description Display texts ICTC Server ICN 1 M Hofmannstrabel Start ID reg Star D if Entry ID req Entry1D Announcements Welcome Tar 000 Start IDreg wawstStart ID_Rea o EntyIDieq wavs Entyidreg Unavailable Jwavs unavailable O00000 Description e g location etc of server e Descripti
48. echnik 65232 Taunusstein Germany
49. ection Ed Title cra TCP IP address or computer name fi 27 0 0 1 TCP IP port 4000 x Cancel Enter title or name of connection Enter a name of your choice e g ICTC as well as the TCP IP address and the port for the connection to the database process the default port is 4000 the IP address for local loop is 127 0 0 1 see Section 5 1 Log on Click on OK to open the main window of the Admin Tool see Section 5 2 Overview DAKS V7 xx 4 8 ICTC Administrationshandbuch New ICTC Software Installation Installation e Under Properties select the menu Server see Section 5 3 2 Servers Sere mi Name Siemens M nchen Hofmannstra e Session name ICTCServer Session number 42 Statistics 2 s 3 same X cancer General properties Server access Options Assigned users TCP IP parameters of the ICTCServer process y Trunk properties IP address fi 27 0 0 1 External access 49 89 722 IP port 4 600 a Trunk access 4711 Primary DAKS server y Secondary hot stand by DAKS server TCPAP address fi 95 145 18 101 TCP IP address TCP IP port 2 800 3 TCP IP port 2 800 a ChipCard SN eseseseseses ChipCard SN TCP IP address of the primary DAKS server e Verify and if necessary adjust the session name and the session number e Click on the tag Server access to enter the CF
50. elected domain addresses see be low by using the first e mail server entered Ifthe first e mail server is not available ICTC will try to use the second e mail server etc enter relay lt n gt lt Mailserver Name gt with lt n gt consecutive numbers 0 10 and O either lt Mailserver Name gt with name to IP address translation orthe mail server s TCP IP address example relay relayO mail svr a relay1 192 168 0 2 e Enter selected domain addresses all e mails for the selected domain addresses are sent directly to the domain addresses entered irrespective of any e mail relay servers entered under relay enter lt Domain Address gt lt TCP IP address of Domain Mail Server gt example smtp tetronik de 192 168 0 2 DAKS V7 xx ICTC Administrationshandbuch 4 7 New ICTC Software Installation Installation 4 2 2 Initial Start of the Admin Tool to Install the Basic Parameters Start the program c ICTC ICTCAdmin exe either from the command line window or via Windows Explorer to open the following window E Logon to a ICTC database xi Database Please select New database v x Cancel m Authentification Go User sysadm Password wen Enter password Enter sysadm both as User ID and as Password Up to now no connection to a database has been created Do this now by entering E Create new conn
51. en Platze mehr vorhanden leider kann das System Sie nicht in die gew nschte Konferenz auf nehmen Unable_to_start_conf not active announcement This conference is presently not available Diese Konferenz ist zur Zeit nicht aktiv Extend conference an nouncement to extend conference 1 To extend this conference by half an hour please press the Key Zum Verl ngern der Konfe renz um eine halbe Stunde dr cken Sie bitte die Raute taste Conference extended an nouncing the conference ex tension You can confer for another half an hour Sie k nnen eine weitere halbe Stunde konferieren Conference not extended message announcing that conference can not be exten ded Not enough resources unfor tunately we cannot extend the conference duration Ressourcenmangel die Kon ferenzdauer kann leider nicht verlangert werden Announcement announce ment when requesting spea king time You have requested to talk Sprechwunsch ge u ert Tabelle 7 1 DAKS V7 xx ICTC Administrationshandbuch Delivered Announcements 7 3 Additional Features Administration of the Single Sign On SSO functionality Announcement Title English Announcement German Announcement When_conf_access_ The conference is not started Die Konferenz hat noch nicht denied yet please wait until the ap begonnen bitte warten Sie message announcing that p
52. er you can select the paths of the database the backup database and the wave files ICTC tetronik AEN GmbH Destination Folder for Databases and other Files The modify the paths of the program components dick on Path 5 Working Database C VICTC Backup Database C ICTC Backup Path s Wave Files C ICTC Wavs Path InstallShield DAKS V7 xx ICTC Administrationshandbuch New ICTC Software Installation Installation e Enter the IP address of the DAKS Server and the serial number of its CF card fi ICIC tetronik AEN GmbH DAKS server parameters Please enter the nessary parameters for the connection to the DAKS server AN Please enter the IP Adress of the DAKS server oo so0x 00 300 Please enter the Chipcard serial number of the DAKS server 12345678 InstallShield e Use the below dialog to enter the IP addresses and IP Ports of the programs that shall be installed All entry fields in which an editing of the data would be pointless due to the con stellation of the installation are deactivated 1 ICIC tetronik AEN GmbH Other Parameters Please enter the nessary parameters for the connection between the individual ICTC programs Please enter the IP Port for the communication between 4600 ICTCServer Process and ICTC Db Process Please enter the IP adress of the PC used for the zao ICTCSercer Process Please enter the IP Port for the comm
53. erence members requesting speaking time by pressing 5 e Display texts to request input Security Code request i e the text displayed when requested to enter the security code PIN request i e the text displayed when requested to enter the PIN request i e the text displayed when requested to enter the key e Display texts when connections are released Unable to start conf i e the display text sent to everyone trying to dial into a conference over the telephone prior to the commencement of the early entry period see User Manual ICTC When conf access denied i e the text displayed when conference access is denied attempt to dial into an inac tive conference When no more seats avail i e the text displayed to everyone trying to dial into a conference when no more seats are available e Display texts for prolonging conferences To extend a conference i e the text displayed to the Master who wants to extend the length of his her con ference by pressing 9 When extended i e the text displayed to a master who requested the extension of the conference length after a the length of his her conference has been extended When NOT extended i e the text displayed to the master who requested the extension of the conference length when an extension of the length of his her conference was not possible When designing display texts please mind the
54. formation on the installation of an ICTC session O The session administration is coverd in the Server Configuration Manual 3 1 Session Number Parameter Block and Session Name In principle you may chose any session number e g number 4 usually pre set In general all session numbers are equivalent except when impairing the complete availability of the cross connections with the telecommunications network e g failure of an S2M connec tion In this case sessions with a smaller session number will be given priority when allocating the system resources for further details see Documentation DAKS API Define an ICTC session specific parameter block for the session in question Chose a name for the session This name will be verified when logging in default value ICTC Server 3 2 Allocation of system resources Due to the fact that APl based DAKS servers need to be able to spread their resources to se veral applications if needed the resources must be allocated for each application ICTC operates exclusively with resources that are booked and not dynamically distributed The allocation of resources includes e Reserved speech memory for the individual session Reserved Speech Memory min depending on its grade of expansion API based DAKS servers support a speech me mory of up to 480 minutes ICTC needs a minimum of 10 minutes for the prepared announcements and waiting tunes if necessar
55. h 2 5 Overview System Topology and Backup Concept Diagram e Oneormore administrators equipped with a standard PC and the Admin Tool to administer the system e Sufficient clients with JAVA capable browser to set up and run individual telephone con ferences As opposed to Classic Applications DAKS servers do not function as stand alone IN but only in combination with an active ICTC application Every reset ofthe PC PCs with installed components of the ICTC application results in the immediate release of all existing connections to the DAKS server 2 3 2 Redundancy Concept s above diagram The redundancy concept is laid out to operate with two PBXs a second DAKS server in hot standby and a second ICTC Controller PC in cold standby It is designed to the effect that the sub components of the ICTC controller are co installed on a single computer i e not spread throughout the network e Inthe event that the PBX to which the active DAKS server is connected should fail but also in the event of a failure of the active DAKS server or of all interfaces between the DAKS server and the telecommunications network the system s full operability will be regained within a few minutes without any interven tion by hand all active conferences will be disconnected and all scheduled and already started conferences will be re activated by the stand by DAKS server with adjusted maximum conference length remaining
56. h the Key you may have to activate DTMF Signalling first Bitte geben Sie die Start ID ein dann dr cken Sie die Raute Taste gegebenenfalls m ssen Sie zuvor die Tonwahl aktivieren Entry ID req request to enter the entry ID international 1 Please enter the Entry ID then confirm entry with the Key you may have to activate DTMF Signalling first Bitte geben Sie die Entry ID ein dann dr cken Sie die Raute Taste gegebenenfalls m ssen Sie zuvor die Tonwahl aktivieren Unavailable system failure announcement international You will be disconnected due to a system failure Die Verbindung wird aufgrund einer Systemst rung ge trennt Welcome on dialing in wel come announcement played when dialing in Welcome to the Internet Con trolled Conferences of HiPath DAKS Willkommen bei den Internet gesteuerten Telefonkonfe renzen von HiPath DAKS Welcome on dialing out an nouncement of welcome play ed when the conference sys tem dials out This is an Internet Controlled Conference Dies ist eine Internet gesteu erte Konferenz Message on hold music played when put on hold Music no German Society of Composers Authors and Pub lishers fees default Music 10dB alternatively louder attenuated Security Code request to enter the security code 1 Please enter the Security Code then confirm entry with the
57. h tolerated for internal telephone numbers Max length for external phone nos maximum length tolerated for external telephone numbers Black list of access codes list of blocked telephone numbers external telephone numbers prohibited formats are e g 0190 49 0049 O To avoid the dialing of expensive service numbers enter 0190 0900 and 010 5 16 DAKS V7 xx ICTC Administrationshandbuch Administration Tool Properties Tag Assigned users Server as Name Siemens M nchen Hofmannstra e Session name JICTCServer Session number 4 4 General properties Server access Options Assigned users Available Users Assigned Users Kummer Fritz 8 Milles Frank 8 Nabicht Thomas Naujoks Frank 8 Neufeldt Steffen Misen Peter Assign selected available users Click here to view a list of all users authorized to access this server Assigned users and all users not entitled to access this server Available users Use the horizontal directional keys between the two surveys to grant and or withdraw authori zations DAKS V7 xx ICTC Administrationshandbuch 5 17 Administration Tool Properties 5 3 3 HTML Templates This dialogue is needed to administer the HTML interfaces available for users to operate ICTC including among other things two different interfaces for English and German speaking users Edit HTML template data x f Ok F
58. han the total amount of to lerated announcements and e a minimum of 2 minutes of language memory is still left and thus available Announcements can only be transferred to the DAKS server in the background if a minimum of one minute of language memory is left after including the new announcement this also applies to updates of existing announcements 5 oix 3 ICTC database Name Wavefle Duration Usage Transmistted z E 5 Properties ideutsch D _request Server D _request wav 00 00 07 2 100 2 Server deutschiD Due_to_time_out Server D Due_to_time_out way 00 00 05 1 100 4 HTML Templates fll deutsch D pin_request Server D pin_request way 00 00 09 2 100 Bn Guidance Templates h deutsch D Request_to_talk Server D Request_to_talk wawy 00 00 03 2 100 Announcements deutsch D security_code_request Server D security_code_requ 00 00 09 2 100 AS List of holidays KlideutschiD To_extend_a_conference Server D To_extend_a_conf 00 00 07 1 100 AE Company phonebook ll deutsch D Unable_to_start_conf Server D Unable_to_start_co 00 00 05 1 100 G User groups Ql deutsch D Welcome_on_dialing_in Server D Welcome_on_dialin 00 00 07 1 100 61 Administrators amp Users Qildeutsch D Welcome_when_dialing_out Server D Welcome_when_dia 00 00 05 1 100 E conferences i deutsch D when_conf_access_denied Server D when_conf_access 00 00 07 2 100 h deutsch D When_conf_has_ended Server D When_conf_has_e 00
59. i Mi Do Fr Sa So 230 E 253 4 5 6 4 8 U0 Hh Ig 13 14 15 16 Ie 18 39 20 21 22 23 HH 25 26 27 28 29 30 31 1 2 3 4 5 6 F 6 8 SD Heute 17 02 2004 Date of holiday e Enter the name of the respective holiday under Name e Enter the date of the respective holiday either by clicking on to open a drop down calendar see above or by clicking on the day month and year and then enter the new value or enter the new value with the help of the direction key DAKS V7 xx ICTC Administrationshandbuch 5 27 Administration Tool Office directory 5 4 Office directory Administrators are authorized to create an office wide Office directory that every user can draw on to assign his her conference participants in the way they are found here In addition there is the option to access existing company phonebooks on LDAP servers via browser forthe required settings see Section 7 4 Administration ofthe Single Sign On SSO functionality ES ICTC Administration Administer Edit View Window nos e E RE Office directory Bel lt ai gt 8 lt num gt rger Fritz Bingel Rainer Dorwig Martin fg a la B Y dc o go Fischer Ralf Fischer Ralf Gerhard Hans a E der Ras O o a H Gerhard Hans Gr new lder Monika Gr new lder Horst lg 1 fg J Click on lt all gt to view all entries Click on a letter of the alphabet to view all entries whose family names start
60. iPath DAKS in short ICTC enable users to edit start and steer conferences on a highly individual and customized basis In ICTC all processing operating and user individual administration is done through a stan dard browser communicating online with the application through the Internet Intranet The actual conferences connections are made in the DAKS server which is connected to the telecommunications network via synchronous tie lines classic telephony For more information on ICTC and DAKS please refer to the below listed manuals Hardware Service Manual The Hardware Service Manual covers the mechanical and electric properties of the DAKS server and its boards but also the connector cables cords and the adapters that are nee ded to link up third systems Upgrade Manual The Upgrade Manual shows you how to upgrade the hard and software to the latest ver sion Server Configuration Manual The Server Configuration Manual covers the DAKS Server s basic installation and shows you how to start up the system ICTC User Manual The ICTC User Manual covers the configuration and utilization of ICTC DAKS V7 xx ICTC Administrationshandbuch 2 1 Overview Summary of features 2 2 2 2 Summary of features Operation editing starting and steering of individual conferences through the Internet Intranet via JAVA capable standard browser successfully tested with Microsoft Internet Ex plorer 6 0 and Firefox 2 0
61. ions see tag Dis play guidance and the announcements see tags Announcements and More announce ments for the HTML templates The name of the template is required to assign these entries to a HTML template see Section 5 3 3 HTML Templates Tag Display guidance display texts f Edit guidance template data xi Name of template Ja Display guidance Announcements More announcements HTML templates m Display texts within an established connection Waiting for start Bitte warten Request to talk 6 espraechswunsch m Display texts to request input Security Code request Security 1D PIN request PIN request 7 aste m Display texts when connections are released Unable to start conf Konferenz nicht startbar When conf access denied Konferenz nicht aktiv When no more seats avail Keine freien Plaetze m Display texts for prolonging conferences To extend a conference Kont verlaengem When extended Kon Verlaengert When NOT extended Kont Nicht verlaengert Close Name of guidance template e Display texts within an established connection Waiting for start i e the text displayed when waiting before the start of a conference pre entry DAKS V7 xx ICTC Administrationshandbuch Administration Tool Properties Request to talk i e the text displayed to all conf
62. lier for participation seconds See Section 6 2 Settings e Total outbound costs The telephone costs in total submitted by the telephone system for this user 6 1 3 Cost Center Related Overview Use View Cumulated cost center list or click on to open the cost center related overview ICTC Billing Tool Range from 01 Feb 2007 to 24 Apr 2007 Cumulated cost center list dE x 2 Ble wiew O OOOO 2e Cost center Total resv time seats Resv seat costs Total real time seats Real seat costs Particip costs Total outbound costs g 428 296 50 00 106 86 30 40 22 11 04 03 32 04 1 27 13 43 l The columns here signify e Cost Center The cost center of the user see Section 5 6 Users e Total resv time seats hhhh mm ss The sum of all reserved conference lengths of this user Reserved seats multiplied by the Reserved duration per conference see Section 6 1 1 Conference Related Overview e Resv seat costs The value of the column Total resv time seats multiplied by the cost factor Static amount multiplier for reserved second seats See Section 6 2 Settings e Total real time seats hhhh mm ss The sum of all conference lengths of this user that were actually utilized Max used seats multiplied by Real duration per conference see Section 6 1 1 Conference Related Overview e Real seat cost
63. nference When extended e icte wavs deutsch D when_extended way When NOT extended Je Aicte wavs deutsch D when_not_extended way Name of guidance template e Connection release announcements Due to time out i e the message announcing the upcoming automatic conference end When conf has ended i e the message received after the conference has ended Unable to start conf i e the message indicating that a conference cannot be started over the telephone When conf access denied i e the message played when someone attempts to dial into a conference prior to the commencement of the early entry period see User Manual ICTC DAKS V7 xx ICTC Administrationshandbuch 5 23 Administration Tool Properties When no more seats avail i e the message received when no more conference seats are available e Prolonging conference announcements To extend a conference i e the message requesting confirmation from the master who requested an extension of the conference length with 9 When extended i e the message received by the requesting master after the length of his her con ference has been extended When NOT extended i e the message received by the requesting master when his her conference could not be extended The tab HTML templates includes an overview of all HTML templates that refer to the above Guid
64. ointed time auf den Startzeitpunkt conference is still inactive Tabelle 7 1 Delivered Announcements 1 The announcement texts of international English and US English differ only by the name of the key Hash key or Pound key For the bi lingual international announcements you have the choice between the versions DE German and international English and DU German and US English 7 4 Administration of the Single Sign On SSO functionality In normal operation every user needs to enter his ID and a password when logging on to ICTC If the Browser and ICTC support the SSO function however his log on details can be handed over automatically Follow the below instructions to activate the SSO function e First create a user with the name SSO_DEFAULT_USER via the Administration Tool and define for this user a user group an expires on date also supported validity unlimited an HTML template and the assigned or approved ICTC servers e Next activate the additional software sso exe included in the delivery and use a text editor to adjust the configuration file httpd conf of the Apache web server file is sto red automatically in the regular directory path Programmel Apache Group Apache2 conf atthe installation of ICTC Replace the entry DirectoryIndex index html index html var with the entry DirectoryIndex cgi bin sso exe index html index html var e Finally start the
65. on general and clear information on the conference server DAKS V7 xx 5 12 ICTC Administrationshandbuch Administration Tool Properties e Display texts Start ID req i e the text displayed to callers dialing into the conference server by using a suffix code to start conferences over the telephone without a start ID Entry ID req i e the text displayed to callers dialing into the conference server by using a suffix code to enter into an active telephone conference without a start ID When designing future display texts please mind the capacity of the user terminals and be careful to avoid umlauts the German letter or any other particular national letters e g a etc e Announcements for announcements included in the delivery see Section 7 3 Delivered Announcements Welcome international multilingual general announcement welcoming all conference partici pants dialing in who used a false or no start or entry ID Start ID req international multilingual announcement requesting the entry of the start ID of the telephone conference Entry ID req international multilingual announcement requesting the entry of the entry ID of the telephone conference Unavailable international multilingual announcement indicating system failure DAKS V7 xx ICTC Administrationshandbuch 5 13 Administration Tool Properties Tag Server access
66. onents HTTP Server ICTC database process and ICTC DAKS server process on one PC with pre determined paths and in connection with one DAKS server Other forms of installations are feasible but find no description in this manual Such forms of installation entail additional project specific performance and need to be co ordinated with a product specialist of the manufacturer and if necessary the LAN administrator of the client e Minimum Hardware Prerequisites Processor Intel Dualcore or Quadcore or compatible RAM 1 GByte Disk drives 100 GByte hard disk CD ROM Network TCP IP on 100 MBit s ethernet e Operating System Windows 2000 Professional or server incl Service Pack 2 Windows XP Professional or server Windows 2008 server e Enabled IP ports for the TCP IP connections if default ports are used and the processes are installed on different computers between HTTP server and clients port 80 http between the ICTC database process and the ICTC Admin Tool port 4000 _ HTTP server for static CGls port 4000 HTTP server for the JAVA CGls port 4500 _ ICTC DAKS server process port 4600 DAKS V7 xx ICTC Administrationshandbuch 4 1 New ICTC Software Installation Installation external mail server port 25 outgoing SMTP between the ICTC DAKS server process and the DAKS server ports 2800 and 2802 e Compatibility with other applications Due to
67. partment section e Town address e Email e mail address m Authentification User Password 8 Kummer please confirm pe x Cancel Personal data Properties Accessible servers m Properties Billing informations User group NormalU ser x Cost center Template Deutsch se Curr costs m Expires E Statistics Last change Last conf Last TCP IP addr A AAA Ee Cost center for PBX billing DAKS V7 xx 5 32 ICTC Administrationshandbuch Administration Tool Users Under the register Properties define e User group i e assign a user to a certain user group see Section 5 5 User groups e Template i e assign a pre defined HTML template with an allocated guidance template see Section 5 3 3 HTML Templates and Section 5 3 4 Guidance Templates can subsequently be edited by users at any time e Expires i e the expiry date of the user account If no tick is made in this box users will possess unlimited user rights Click this box if you want to enter an expiry date specifying when the user may use ICTC last Personal data Properties Accessible servers Properties User group NormalUser y Template Deutsch HTML y Expires V Mittwoch 17 September 2003 KE September 2003 Mo Di Mi Do Fr 25 26 2 Zo 29 a 3 1 2 3 4 5 amp Zz 8 3 10 11 12 da 214 15 hala 18 19 20 2
68. port of the ICTC database service default value 4000 5 2 Overview After logging in the following window will open ES ICTC Administration ICTC Administer Edit View Window ploen 3 ictc 08 Office directory Global Parameters GS User groups B Administrators amp Users amp All conferences E Scheduled Conferences read only Guidance Templates 5 2 Server 4 Announcements DAKS V7 xx ICTC Administrationshandbuch Administration Tool Overview Located at the top of the screen is a menu bar with the following items Administer define database accesses select databases and reboot ICTC server and database process by hand Edit various editing functions create new data records modify and or delete data records cut or copy and paste View hide display both status and tool bar view elements large or small icons list with without details display resources for announcementsor voice memory Window window functions layout refresh select close Below you will find the toolbar with shortcut buttons to connect to a database create a new object open an object delete an object access the information window with the software status of the Admin Tool The main window contains in child windows the data of the open databases and discriminates between Properties i e the characteristics of the system Office Directory i e th
69. reate and or delete users and edit their rights e administer conferences and telephone directories and e modify system settings To log on administrators must enter their administrator ID and password and select the respec tive database Note that only the database that is actually active in the ICTC process can be accessed i e not the backup database E Logon to a ICTC database ES Database J 2 Please select New database v x Cancel r Authentification Go User sysadm Password 1053 q Enter password password sysadm To prevent unauthorized access of the Admin Tool the administrator s password should be changed as soon as possible O At delivery the database contains a default administrator with the ID and the DAKS V7 xx ICTC Administrationshandbuch 5 1 Administration Tool Overview A click on new database opens the below window in which a server is specified Title jeg TCP IP address or computer name fra 00 TCPAP port aooo Enter title or name of connection The entries specify e Title connection to an ICTC database i e the name of the access to the ICTC process this name will also be rendered at the top of the tree topology of the main window e TCP IP Address or Computer Name i e the TCP IP address 127 0 0 1 at Local Loop or the name of the ICTC database server e TCP IP Port i e the IP
70. rences e the conference name e the user owner of the conference including his her user ID e the start and entry code of the conference e the security code if administered e the conference server assigned to the conference and e when a conference was started last Double click on the conference name to edit the conference data Basic data ge Name Meine erste Konferenz SO Server ICTC DefaultServer E Close HTML template Deutsch x Seats E 4 IV Also guaranteed on ad hoc start Last started 2004 02 12 15 21 J Access and security Start code 7768 Entry code eon 3 Security ID IV Premat entry 5 min before begin r Process 1 Max duration 30 min 4 Dialing att E Ringing time fi Os 4 Interval 2s Additional properties Subscribers need PIN on dialing in M Start via phone possible 7 Active also w o master IV Play tones in conference Name of conference max 50 characters Please mind that this is the only place where automatically allocated ICTC start and or entry codes can be edited by hand Should a new code be already used by other conferences or in valid e g because it is too short a corresponding message will appear after which adminis trators can enter a new code or abort by clicking on Cancel The data of the participants of this conference can not be edited and or viewed in this window Changes of this kind
71. rency EURO enter a conference fi Time zone suffix cer Convert wavefiles to p law default is alaw Name or description of database The individual frames and tags in this window signify Frame Database e Name i e the title of the application as rendered in the user interface of the ICTC browser e Version read only i e the information field indicating the number of the current database version e TCP IP information read only i e the information field on the connection with the ICTC database process format lt TCP IP address gt lt Port used gt DAKS V7 xx ICTC Administrationshandbuch 5 5 Administration Tool Properties Tag General properties e Tag Suffix to start a conference i e the suffix code to start conferences and enter into active conferences as a master over the phone enter a conference i e the suffix code to dial into active conferences over the phone e Additional parameters Billing currency i e the currency to calculate the charges for every cost center used only if the tele phone system fails to indicate the billing currency To ensure proper functioning the billing currencies used both within ICTC and the PBX must be identical Time zone suffix i e the time zone of the ICTC server e g CET for Central European Time to which all time entries of the user interfac
72. s The value of the column Total real time seats multiplied by the cost factor Static amount multiplier for real second seats see Section 6 2 Settings e Total particip time hhhh mm ss The entire length of the participation of all participants in the conferences of this user e Particip Costs The value of the column Total particip time multiplied by the cost factor Static amount multiplier for participation seconds see Section 6 2 Settings e Total outbound costs The telephone costs in total submitted by the telephone system for this user DAKS V7 xx 6 4 ICTC Administrationshandbuch Billing Tool Settings 6 2 Settings Use Files Settings or click on to customize the cost factors and individually specify the export properties in the below user widnow Se x Billing properties Costs per second for Total resw time seats 0 0001 Costs per second for Total real time seats 0 0001 Costs per second for Total particip time 0 0001 Export properties IV Include header line Separation character F x e Costs per second for Total resv time seats Use this field to specify the costs per second for each reserved conference seat e Costs per second for Total real time seats Use this field to specify the costs per second for each used conference seat e Costs per second for Total particip Time Use
73. service Apache2 again e Everytime an unknown user logs on to ICTC via SSO he will now automatically be saved with his log on details plus the details of the default user DAKS V7 xx 7 4 ICTC Administrationshandbuch Additional Features Administration of the access to LDAP servers 7 5 Administration of the access to LDAP servers You can access company phonebooks on LDAP servers from your ICTC browser based user interface To enable the access to LDAP servers you have to add one entry of following kind to the file PcDaksCgi ini inside Windows system directory per LDAP server ldapserver_x consecutive number beginning with O server a a network address of the server port po po port to use in case it is not the LDAP standard port 389 desc d d description ofthe access will be output on the HTML user interface root r r root node of the LDAP servers ask the network administrator user u u specification of the user when needed pass pw pw user password when needed maxfind m m max number of search results that can be returned by the server if default value 20 classname organizational Person organizationalPerson Name of the data set class in the LDAP data base title_tag title title name of title field in the LDAP database Sn_tag sn sn name of surname field in the LDAP database givenName_tag givenName givenName
74. the conference participants ICTC itself comprises the following components e 1 active DAKS server and if necessary 1 DAKS server in hot standby each with one or more 30 channel S2M interfaces to different PBXs if needed using VoIP with 1 or 2 LAN interfaces max 480 channel SIP or SIP Q for the telephony process i e to accept and build up outgoing calls deliver recorded messages announcements and interconnect the telephone conference each with an encapsulated LAN interface to the ICTC controller e 1 active ICTC controller and if necessary 1 ICTC controller in cold standby recommen ded PCs with RAID drives and high availability time forthe entire steering process of the DAKS server s for controlling the database for dialogues with the administrators for dialogues with the users build up of HTML pages via HTTP server for the cyclical data backup for the delivery of e mails each equipped with one separate LAN interface per DAKS server internal LANs and including a LAN interface with the users administrators and external servers ex ternal LAN For the data network ICTC requires the following external components e External servers file server to store backup databases and log files if needed mail relay for the delivery of information e mails and if needed name server for name to IP address translation DAKS V7 xx ICTC Administrationshandbuc
75. this field to specify the costs for each second of active conference participation e Include header line Tick this box if you also want to also include the header line column header e Separation character Use this drop down combobox to select a list separator sign to divide the individual co lumns The separator sign that is used here for decimals is a period O The Export settings are retained beyond the current data export DAKS V7 xx ICTC Administrationshandbuch 6 5 Billing Tool Exporting Data 6 3 Exporting Data The data presently displayed can be exported in Character Separated File format csv which makes it possible process it further in other programs e g Excel In Excel 2000 or higher please mind to open the file with Open file and not with IN a double click or the column separator will not be able to function properly You can parameterize the export via Settings see Section 6 1 1 Conference Related Over view 6 3 1 Manual data export The manual data export can be activated via Files Export or by clicking EH 6 3 2 Automatic or scheduled data export If you want the data exports to take place on specific and recurrent dates use the Scheduled Tasks of Windows For this purpose you can can access the ICTC Billing Tool via the parameter Auto n The integers used here are e n Oto export the conference related overview see
76. towards clients via TCP IP port configurable same port as in communication with the Admin Tool communication with the ICTC database via ODBC communication with the ICTC database backup via ODBC editing of e mails replacement of magics and tags with database files and delivery to addressees via SMTP writing of various LOG files for 2nd 3rd level support monitoring of server load and bil ling e ICTC DAKS Server Process ICTCSERVER exe control of one DAKS server via the DAKS API dialing in dialing conferences dialo gues announcement download and copying in of announcements etc port confi gurable if needed control of a backup DAKS server in hot standby via the DAKS API port con figurable access of the database process via TCP IP XML port configurable e f needed second ICTC DAKS Server Process ICTCSERVER exe control of another DAKS server via the DAKS API port configurable if needed control of a backup DAKS server in hot standby via the DAKS API port con figurable access of from the database process via TCP IP XML port configurable e ICTC Database ACCESS database local for system and user data announcements and E mail templates access via ODBC depending on the project possibility of a different ODBC capable database e ICTC Database Backup ACCESS database on an external computer in the LAN access via ODBC DAKS V7 xx I
77. umber of unused conference seats e Reserved duration hhhh mmiss The reserved length of the conference see User Manual ICTC e Real duration hhhh mm ss The actual length of the conference may be superior or inferior to Reserved duration see User Manual ICTC e Total particip time hhhh mm ss The entire length of the participation of all participants in this conference DAKS V7 xx 6 2 ICTC Administrationshandbuch Billing Tool Functionality e Outbound costs The telephone costs as submitted by the telephone system can only be rendered if a cost center was assigned to this user see Section 5 6 Users bound Costs in the PBX For the currency unit and the format in which the costs per second are output in the Billing Tool the software draws on the current Windows set tings Please bear in mind that you need to specify the unit conversion factor for the Out 6 1 2 User Related Overview Use View Cumulated User List or click on amp to open the user related overview ICTC Billing Tool Range from 01 Feb 2007 to 24 Apr 2007 Cumulated user list O x 2 File View Smam Cost center _ Total resv time seats Resv seat costs Total realtime seats Real seat costs Total particip time Particip costs Total outbound cos amp schell Schell Marc 428 246 15 00 88 65 22 08 48 7 97 00 00 00 0 00 0 0C N The columns here signify e User
78. unication between 4500 TunnelService Process and ICTC Db Process Please enter the IP Port for the communication between 4000 Administrator Tool and ICTC Db Process Please enter the IP address of the PC for the IETC Db Process fi27 0 0 1 InstallShield Cancel DAKS V7 xx ICTC Administrationshandbuch 4 5 New ICTC Software Installation Installation 4 6 To install the selected programs click on Install f ICIC tetronik AEN GmbH Ready to Install the Program The wizard is ready to begin installation Follow the ensuing installation instructions DAKS V7 xx ICTC Administrationshandbuch New ICTC Software Installation Installation 4 2 1 Installation of the e mail Exchange via SMTP When installing ICTC the relay mail server and if necessary the domain name for the direct delivery of e mails must to be entered for an automatic exchange of e mails e g to send invi tations to conference participants These entries are made by hand by using the text editor via the file ICTCDbMaillmhosts ini automatically added to the Windows directory when ICTC is in stalled ICTC distinguishes between the following conditions e No entries default value e mails are sent via standard Internet connections to the e mail address entered for the respective recipient e Enter application specific e mail relay servers under section relay ICTC tries to deliver all e mails not addressed to s
79. xx ICTC Administrationshandbuch 6 7 Billing Tool Exporting Data hh 2 digits to specify the hour of the data export mm 2 digits to specify the minute of the data export and ss 2 digits to specify the second of the data export For the system to be able to peform an automatic export you need to have sucess fully executed at least one manual data export beforehand Activate the data export by using Files Export or click on E Use Files Settings or click on 21 to edit the parameters of the data export The following di alogue will open Export settings xi Properties IV Include header line Separation character v e Include header line i e tick here if you want to include the headlines column markers when exporting data e Separation character i e to define the list separating character between the individual columns select from the list in the drop down combo box O The Export settings are retained beyond the current data export DAKS V7 xx 6 8 ICTC Administrationshandbuch Additional Features Data Backup 7 Additional Features 7 1 Data Backup The ICTC database is copied cyclically to abackup database This is carried out automatically The time of the backup is fixed at 2 00 a m PC time of the ICTC controller and can not be altered Every new backup will overwrite the previous backup database If the data of the backup
80. y additional speech memory is needed for telephone conferences with in dividual announcements that may require protection default value 60 minutes DAKS V7 xx ICTC Administrationshandbuch 3 1 Installation of the DAKS Server Allocation of system resources e Number of reserved B channels Reserved B channels depending on the grade of expansion an API based DAKS supports up to 480 B channels TDM or VoIP if ICTC is the only application drawing on the API based DAKS sever all available B channels should be allocated to it 3 2 1 Suffix Codes to Dial In from Outside Within the API based DAKS server a determination must be made specifying the suffix codes under which an applications will receive information on incoming calls ICTC requires two different suffix codes for dialing in one to start a conference and one to join it Allocate two final dial thru digits to the respective session usually 0 and 1 DAKS V7 xx 3 2 ICTC Administrationshandbuch 4 4 1 New ICTC Software Installation Prerequisites New ICTC Software Installation Prerequisites Network administrative rights under Windows are needed to install the ICTC application soft ware Be careful to follow the below sequence closely when installing ICTC A The below describes both the installation of the ICTC application by using the pre pared ACCESS database and the Apache HTTP server and the installation of its sub comp

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