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1. The separator is either the letter C that will return dial tone or the character For example in the Dial plan string 9C1 NXX XXX XXXX The 9 is the LCR access code and is field 1 The C is a separator and will return simulated dial tone to the user The 1 is the entry in field one The is a separator The NXX is the entry for field two The is a separator The XXX is the entry for field three The is a separator The XXXX is the entry for field four The command codes are A dial the entire string after field one or after a specified ECHO field EX Echo the digits from a specific field i e E2 Dial the digits in field 2 D Insert a string of digits within the output i e DAO8A The Out dial rule for the SIP trunk call will be Rule Name Dial SIP Rule Format A_ echo all digits after the LCR access code Procedure Main Network Provider TON Unknown Page 54 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 12 High Level Troubleshooting OpenScape Business and IP Trunks Refer to the OpenScape Business Service Manual Service Documentation for OpenScape Business trouble shooting steps The latest service documentation maybe found via New Company Business Area on line web portal SEBA 13 Additional Documentation References OpenScape Business General Information http wiki unif
2. msec gt SIP Interconnection G 729A Priority 1 VAD C 20 msec G 729AB not used VAD E 20 msec T 38 Fax T 38 Fax M Use FillBitRemoval V Max UDP Datagram Size for T 38 Fax bytes 1472 Error Correction Used for T 38 Fax UDP t38UDPRedundancy Misc ClearChannel Frame Size 20 msec RFC2833 Transmission of Fax Modem Tones according to RFC2833 W Transmission of DTMF Tones according to RFC2833 M Payload Type for RFC2833 98 Redundant Transmission of RFC2833 Tones according to RFC2198 V After making the changes press the Apply button to save your changes 11 1 4 Set STUN Configuration Parameter Select Expert gt Telephony server gt Voice Gateway gt Internet Telephony Service Provider gt Edit STUN Configuration Select Use static IP as the STUN Mode Enter your Public IP address information Leave the Public SIP Port of 5060 in place After making the changes press the Apply button to save your changes Please note that this setting is required even though STUN is not required by Verizon Expert mode Telephony Server Internet Telephony Service Provider SIP Parameters Add Internet Telephony Service Provider Edit STUN Configuration gt Detect NAT Type Codec Parameters f gt Destination Codec Parameters STUN Mode Use static IP i gt Networking Public IP Address 67 100 100 100 P SIP Interconnection Public SIP P
3. Fully Qualified Domain Name TCP Transmission Control Protocol TISPAN Telecommunications amp Internet Converged Services Gateway Networking GWY LIN Location Identification Number Page 56 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system MG Media Gateway UR Uniform Resource Identifier Media Gateway Controller Video Conference Unit P MGCP Media Gateway Control protocol VM MS Voice Mail Media Server MT MP Message Transfer Part SS7 Video Media Gateway NAPTR Naming Authority Pointer XML Extensible Markup Language Records Page 57 of 58 About Unify Unify is one of the world s leading communications software and services firms providing integrated communications solutions for approximately 75 percent of the Fortune Global 500 Our solutions unify multiple networks devices and applications into one easy to use platform that allows teams to engage in rich and meaningful conversations The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort energizes the business and enhances business performance Unify has a strong heritage of product reliability innovation open standards and security Unify com Copyright Unify Software and Solutions GmbH amp Co KG 2015 Mies van der Rohe Str 6 80807 Munich Germany All rights reserved The information provided in this document contains merely general desc
4. customer when communicating with the Verizon VoIP service Any NAT for Private IP addresses is done in the Siemens HiPath 3000 V3 0 devices siemens HiPath 3000 V9 0 ignores any unNKnNOWwnN or proprietary headers that it does understand as required by RFC3261 TC18 TC19 TC20 TC 1 TC22 TC23 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement DMTF Payload SLGs DTMF Payload Minimum Digit Duration DTMF Payload Long Digit Duration DTMF Payload Minimum Interdigit Time DTMF Payload Long Interdigit Time DTMF Payload signal Velocity AVT Payload Type Result Pass Pass Fail Please note that the OptiPoint 420 is manufacturer discontinued product and is no longer available for new system sales Pass Pass Pass Page 35 of 58 Vendor Comments Verizon Comments Siemens HiPath 3000 phones and system exhibit the following performance Fixed digit duration of 90 ms regardless of actual keypresses Minimum interdigit gap of 350 ms is enforced Time delta between start and end events varies between 90 150 ms With the Siemens HiPath 3000 the phones provided and tested OptiPoint 420 Standard OpenStage 20T OpenStage 30T provide fixed length DTMF digits and are encoded with fixed digit durations of 90 ms regardless of keypress Note that these are digital phones and this is typical behavior Si
5. gt Voice Gateway gt SIP Parameters Expert mode Telephony Server Voice Gateway SIP Parameters Codec Parameters gt Destination Codec Parameters SIP Transport Protocol PD internet Telephony Service Provider SIP via TCP Yes gt Networking SIP via UDP gt SIP interconnection SIP via TLS Yes SIP Registrar Registrar Period of registration sec 120 RFC 3261 Timer Values Transaction Timeout msec 32000 SIP Session Timer RFC 4028 support Session Expires sec hooo ooo i Minimal SE sec 90 i Maximum possible Provider Calls 0 Insure that the SIP transport protocol flags are set as displayed above Insure that the SIP Session Timer flags are set as displayed below Press the Apply key to save your changes Page 43 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Select Expert gt Telephony server gt Voice Gateway gt Codec Parameters and select Edit Codec Parameters Insure that the Codec Flags the T 38 flags Misc flags and RFC 2833 flags are set as displayed Expert mode Telephony Server Codec Parameters SIP Parameters gt Destination Codec Parameters Codec Priority Voice Activity Detection Frame Size P internet Telephony Service Provider G 711 Alaw Priority 3 z VAD E 20 msec bu ki gt s Baessleney G 711 paw Priority 2 vaD E 20
6. in the Change Feature gt Internet Telephony Assistant This upstream allows you to conduct up to 4 Internet phone calls simultaneously If the call quality load you will need to reduce this number of simultaneous calls The number of simultaneous Internet Calls also depends on the licensing Upstream up to Kbps 512 Number of Simultaneous Internet Calls 4 SY Assuming 128kbps per call enter the upstream kbps size to calculate the number of concurrent sessions In the example above entering a value of 512 kbps resulted in 4 concurrent voice sessions Press Ok amp Next to move to the next step Page 50 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Please note that each ISP session will require an OSBiz V1 S2M SIP Trunk license The licenses will have to be enabled under the License Management gt CO Trunks Home Administrators Setup Expert mode Data Backup License Management Service Center License Management 7 License information CO Trunks UNZIVAFYVQL4QDVMA7L3LX2 Y Local User licenses Access to the Central Office via Internet telephony is licensed by CO trunk licenses Overview Available licenses for SIP trunks 246 IP User Pi The configured number of simultaneous Internet calls Mobility User for each Internet Telephony Service Provider is 4 Deskshare User License number of simultaneous Internet calls in this node 4 corms License demand for number of simulta
7. information Page 41 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 11 OpenScape Business Configuration Verizon IP Trunks This section will outline the steps for the Configuration of the Verizon SIP Trunks with the OpenScape Business system The configuration requires the creation or modification of the database within the OpenScape Business system The documented steps assume that the system administrator is a certified technician on the OpenScape Business platform The configuration assumes that the Routing information has been completed to allow the OpenScape Business system to access the internet as well as the Verizon Registration destination 11 1 Configure the OpenScape Business System Information This section will provide the configuration steps for programming the OpenScape Business system 11 1 1 Open the OpenScape Business System Administration tool Launch the OpenScape Business Administration tool from your web browser Once the portal is opened enter the user name and password to open the main menu screen Home Administrators Setup Expertmode DataBackup License Management Service Center rr _ rc Oy we o ee rd O wear D a Aw EE Ee C T ow A In order to odtain me full functions K java is required Downloa _ Java is a registere emark SIEMENS The Siemens brand is used under Trademark License of Siemens AG Dy Siemens
8. Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments TC3 T 38 Redundancy Pass 05 14 2013 UPDATE Level siemens told us what option to change in the configuration to enable T 38 udp redundancy we changed the option and re tested Siemens HiPath 3000 now supports T 38 and also supports T38udpredunancy level 2 TC33 CPE To From VoIP Pass Gateway Fax Call Initiated over G _f29 No Support for T 38 on Tenninating Gateway TC34 CPE To From VoIP Pass Gateway Fax Call Initiated over G r29 No Support for T 38 on Originating Gateway TG35 CPE To From VolP Pass Gateway Fax Call Initiated over G 711 No Support for T 38 on Terminating Gateway TC36 CPE To From VolP Pass Gateway Fax Call Initiated over G 711 No Support for T 38 on Originating Gateway Voice Quality TC37 Voice Quality G 711 Pass Siemens HiPath 3000 supports a minimum FESQ score of at least 4 0 with the G 711 codec TC38 Voice Quality G 729 Pass Siemens HiPath 3000 supports a minimum PESQ score of at least 3 5 with the G 729 codec Call Forward Page 38 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments TC39 Call Forward INVITE Fail Siemens HiPath 3000 V9 0 supports Call Forwarding via INVITES Re_INVITES Minor however the Caller ID is not d
9. Marketing TC14 amp TC149 TC150 TC151 TC152 TC153 Tc154 TC155 TC156 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement PSTW to SIP UA to SIP UA Party C Unavailable PSTN to SIP UA to PSTN Party C Unavailable PSTN to SIP UA to SIP UA Party A Disconnects Before C Answers PSTN to SIP UA to PSTN Party A Disconnects Before C Answers IP TF Transfer Basic Attended REFER with Replaces PSTN to SIP UA to SIP UA Party B Sends Immediate BYE Party C ANSWeErs PSTN to SIP UA to PSTN Not Supported PSTN to SIP UA to SIP UA Party B Waits Party C Answers Party A Disconnects Before B Sends REFER with Replaces Party B Disconnects Without Sending REFER with Replaces Result Mot tested Not tested Not tested Not tested Not tested Not tested Mot tested Mot tested Not tested Vendor Comments Page 24 of 58 Verizon Comments This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was n
10. Numbers provided by your network provider During configuration of the stations you can assign the individual numbers to them In the Internet Telephony Phone Numbers section enter the number input as the Main Internet Telephony Station number and press the Add button In the example above the first number that should be entered is 9727289402 Continue the above process to enter the balance of the Internet Telephony Station Numbers Press the OK amp Next button Page 48 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 11 1 9 Associate the Internet Telephony Phone Numbers with the system users and groups This section provides the information for assigning the Internet Telephony Phone Numbers to the system users and groups Using the list box associated with each of the Internet Telephony Phone Numbers select a station or Group as the target destination for the selected telephone number You may select one of the numbers as the default entry The selected telephone number will be displayed for all outbound calls placed by stations that are not assigned an Internet Telephony Phone Number Setup Wizards Central Telephony Internet Telephony Call Number Assignment for Verizon So that an internal participant or members of a call group can telephone via Internet without an Internet Telephony Phone Number the Internet Telep with Use as PABX number for out
11. PEX PSTN calls IP PBX N A attended transfer to PSTN Semi Attended Call Transfers IP PBX calls PSTN semi N A attended transfer to IF FBX IP PBX calls PSTN semi M A attended transfer to PSTWN PSTN calls IP PBX semi N A attended transfer to IF FBX PSTN calls IP PBX semi N A attended transfer to PSTN Blind Call Transfers Vendor Comments The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER The Siemens HiPath 3000 does not support REFER Page 20 of 58 Verizon Comments The transfer is performed within the IP PBX Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments IP PBX calls PSTN with blind transfer to IP PBX T1241 IP PBX calls PSTN with blind transfer to PSTN Te122 TC123 PSTN calls IP PBX with blind transfer to IP PBX PSTN calls IP PBX with blind transfer to PSTN Te124 Conference Call Test Cases IP PBX calls PSTN conference to IP PBX TC125 IP PBX calls PSTN conference to PSTN TC126 PSTN calls IP PBX conference to IP PBX TC127 PSTN calls IP PBX conferen
12. able to satisfy the requirements of companies with stringent demands It is a flexible and scalable solution that can be combined with an incredibly broad range of applications and features and coordinated with the individual requirements of your company OpenScape Business is an innovative and flexible converged platform that perfectly adapts communications to the company structured medium sized business Whether your aim is to enhance growth or seamlessly integrate branch offices or mobile Staff the three expansion stages of the OpenScape Business are the perfect solution for optimizing costs and business processes The OpenScape Business solution can provide optimum customer flexibility when combined with Verizon IP Trunk Services The OpenScape Business is a small medium enterprise VoIP communication platform that may use Internet Session Initiated Protocol SIP based trunks or Private IP networks to connect IP or TDM terminals voice or video software clients to the PSTN for voice fax and video applications The system will support a maximum of 32 concurrent voice sessions that may be shared by up to 4 SIP trunk groups Nowadays there are more network providers offering telephony services than ever before As the de facto standard for Internet telephony induces Internet telephony service providers ITSP to provide attractive applications and business models With its SIP interfaces the OpenScape Business Is able to take advantage of existing n
13. box to display the ITSPs for the United States Enable the Verizon ITSP entry and press Ok amp Next to move to the next step etup Wizards Central Telephony Internet Telephony Provider configuration and activation for Internet Telephony No call via Internet E Country specific view United States of America Activate Provider Internet Telephony Service Provide Add Other Provider Edit al Cbeyond Edit ial CenturyLink 1 Edit E CenturyLink 2 Edit E COLT UK amp Europe Edit Fi COLT VPN Edit E Skype Connect Edit m SoTel Edit E SoTel with register Edit w Verizon1 Uncheck the No call via Internet box to display the ITSPs for the United States Enable the Verizon ITSP entry and press Ok amp Next to move to the next step 11 1 11 Define the number of concurrent voice sessions The Settings for Internet Telephony form is used to define the number of concurrent voice sessions that will be supported The maximum number of sessions supported by the X3 X5 and X8 is 60 The maximum number of sessions supported by the Business S system is 120 This assumes that the internet medium is capable of handling the anticipated traffic Setup Wizards Central Telephony Internet Telephony Settings for Internet Telephony Simultaneous Internet Calls Please enter in field Upstream up to Kbit sec the Upstream of your Internet connection communicated by your Provider You have typed in Upstream up to Kbps 512
14. did cause renegotiation from G 729 codecs to G 711 codecs Note however that the HiPath 3000 choose G 711 adaw codec rather than G 711 utlaw codec for some reason but both codecs were in INVITES and re negotiations Codecs TC42 Codecs G T29 Pass Siemens HiPath 3000 V9 0 continues sending RTP ewen when muted or on hoald and does not use 13 comfort noise in SDP messages a sendonly used for call hold Tc43 Codecs G f22 NA Siemens HiPath 3000 V3 0 does not support G_ f22 codecs TC44 Codecs H 264 Not Siemens OpenStage phones do Tested not support H 264 video and H 264 video was not tested with the Siemens HiPath 3000 V9 0 configuration Siemens indicated that they have an OpenScape Desktop Soft Client Personal Edition ODC PE but it was not tested during Interop or Delta testing efforts Siemens indicated that the OpenScape Desktop Client Personal Edition ODC PE softclient supports H 264 video CNAME Page 40 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Verizon Comments Vendor Comments Result Requirement TC45 CNAME Pass siemens HiPath 3000 V9 0 supports delivery of CNAME in the display name portion of the From header however the siemens terminating phone sets tested OptiPoint 420 OpenStage 20T and OpenStage 30T only display the calling number and do not seem Capable of delivering or displaying the Calling station
15. is primary selection The dial rule is SIP and the minimum COS is 15 In applications where the My Fax application will be used the Min Cos must be set to 1 Expert mode Telephony Server A LCR Routing Table Dial Plan Classes Of Service Routing table Routing Table 2 en bloc sending 1 Table n Route Dial Rule min COS Warning Dedicated cw Node 3 Table i i Gateway l 4 Table 1 Verizon1 SIP 15 None No 5 Table 2 Trk Grp 12 SIP 15 None No x Page 53 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system The Dial Rule may be confirmed under Expert Mode gt Telephony Server gt LCR gt Dial Rule In the example below the out dial rule A will echo all digits to the PSTN after the access code 9 Expert mode Telephony Server LCR Dial Rule Classes Of Service Dial Plan gt Routing table Rule Name Dial rule format Network access Type 1 CO Main network supplie Unknown 2 SIP A Main network supplie x Unknown gt The LCR Out dial rule is used to define the digit string that will be sent to the PSTN The system administrator uses a set of command codes to configure how much and which portions of the number that was dialed A dial string is created using field separators between dial pattern groups bh Gk
16. of 58 TC26 TC27 TC28 TC29 TC30 TC31 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Silence Suppression Facsimile Facsimile Network Gateway support Facsimile Echo Canceller State V17 Fax Facsimile Echo Canceller State V34 Fax Facsimile 95 percent completion rate minimum Facsimile Fall back from Super Group 3 to Group 3 FAX Pass Pass Pass Pass Fail Pass Vendor Comments Page 37 of 58 Verizon Comments Siemens HiPath 3000 V9 0 does not use silence suppression continues sending RTP even when muted and does not use 13 comfort noise for Hold or in SDP messages G 11 calls were also tested and SDP did not contain 13 silence suppression and continued sending RTP even when miuted MOH was also transmitted and used a sendonly a sendrecv to place call on hold and take the call off hold Siemens HiPath 3000 supported facsimile with all gateway types Siemens HiPath 3000 w90 provided unacceptable facsimile completion ratios with the Verizon Network Gateway types Completion ratios with the various Network Gateway and VSP types as well as SONUS Gateway ranged between 90 and 94 percent and this is considered unacceptable Siemens HiPath 3000 supports fall back from Super Group 3 FAX to Group 3 FAX and detects Group 3 fax and successfully completes Application Note
17. was deemed to be not required by Verizon WTM and Verizon Marketing This test case is not supported at this time and is a place holder for possible future testing This capability was not tested as it was deemed to be not required by Verizon YTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Vendor Comments Verizon Comments Requirement Result T199 Verifying RTP Phone on Not This capability was not tested as it Mute tested was deemed to be not required by Verizon VTM and Verizon Marketing Page 30 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 10 CPE Interop IP Trunking Delta test cases Requirement Vendor Comments Verizon Comments UDP Tr
18. 1 Not tested Not tested Not tested Not tested Not tested Not tested Not tested Not tested Vendor Comments Page 22 of 58 Verizon Comments This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon YTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing TC139 T1140 Tc141 TC142 Tc143 TC144 TC145 TC146 Tc147 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement UDP for SIP and Long Message Support IP TF Transfer Basic Blind REFER PSTN to SIP UA to SIP UA PSTN to SIP UA to PSTN PSTW to SIP UA to SIP UA Party C Unavailable PSTN to SIP UA to PST
19. C40 TC41 TC42 Tca3 TC44 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Outbound Toll Free Call Operator assistance O Local Operator assistance 0 Toll Operator assistance o Minus Operator assistance 00 Minus Operator assistance 01 international Outbound G 711 Fax Outbound T 38 Fax Outbound Calling Line Identifier Caller ID Outbound Fast Answer Outbound Call to PSTN with Privacy Requested Calling Party Number not provisioned Protocols UDP for SIP SDP support RFC 23277 RTP and RTCP support RFC 3550 SIP Headers 18x Behavior 302 Behavior Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Pass Vendor Comments System does not support generating RTCP packets System does not support generating 183 responses Page 14 of 58 Vernzon Comments Was correct Calling number displayed at termination if so Pass Vendor provided second capture that now includes the privacy id field and the CLI information is withheld at the terminating telephone Tcas TC46 TC4 T48 TC49 TCSO TCS1 TC52 Tcs3 Tc54 TCSS TCS6 TCS TCS TCS TC O Tc61 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Diversion Header DTMF RFC 2833 Outbou
20. Enterprise Communications GmbH amp Co KG Page 42 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 11 1 2 Configure the system Parameters Under the Expert gt Basic Settings gt System Flags menu insure that the following flags are enabled Expert mode Telephony Server Basic Settings System Flags Ysystem Edit System Hags VUICE Mall INUUE Call NUMIDEI Time Parameters E Display Call Pickup after automatic recall DISA Configurable CLIP D Caller list at destination in case of Forward Ling LDAP Texts Call forwarding after deflect call single step transfer E Flexible menu Follow call management in case of deflect call single step trarfsfer Speed Dials Calling number in pick up groups ringing groups CFN RNA Service Codes SPE sipport Gateway Ppynbus SPE advisomy tone Quality of Service SIP Prov to SIP Prov transit V ass Management Transparent dialing of and on trunk intprfaces inde Sa s AS Sate Voicemail Announcement Player FTE tr see PU eae yy a a a E Open numbering scheme Node callfumber CO features transfer conf drop CO feftures Feature tr nsit Tie traffic trahisit External traffic trans t Restriction for UC calls Restriction for UC calls a 11 1 3 Setting Up the General SIP Trunk Parameters From the main menu select Expert gt Telephony server
21. ITSP After revising the ITSP profile and adding the Internet Telephony numbers you will be able to re display the status to confirm the connection status of the group Continue to press the Ok amp Next button until the Finish button appears Press the Finish button to complete this portion of the programming Status for the Internet Telephony Service Provider ITSP Provider User B Cheyond Disabled Ds CenturyLink 1 Disabled CenturyLink 2 Disabled WO COLT UK amp Europe Disabled W CcOLT VPN Disabled Skype Connect Disabled B sot Disabled m SoTel with register Disabled E Verizon1 Enabled oOo Windstream Disabled DE xo Disabled 11 1 6 Revise the Verizon ITSP profile Domain and Proxy information The profile for the Verizon SIP trunks has already been loaded into the OpenScape Business and contains the low level parameter settings The domain information proxy information and STN settings will need to be entered Select Setup gt Wizards gt Central Telephony gt Internet Telephony to display the list of approved ITSPs Select the Edit Button associated with the Verizon1 provider Setup Wizards Central Telephony Internet Telephony Provider configuration and activation for Internet Telephony No call via Internet E Country specific view United States of America Activate Provider Internet Telephony Service Provide Add Other Provider Edit a Cbeyond Edit E CenturyLink 1 Edit E CenturyLink 2 E
22. N Party C Unavailable PSTN to SIP UA to SIP UA Party A Disconnects Before C Answers PSTN to SIP UA to PSTN Party A Disconnects Before C Answers PSTN to SIP UA to SIP UA Party B Waits Party C Answers PSTN to SIP UA to PSTN Party B Waits Party C Answers Result Mot tested Mot tested Not tested Not tested Not tested Not tested Not tested Mot tested Not tested Vendor Comments Page 23 of 58 Verizon Comments This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon
23. No Answer Inbound Call with NCR with User Busy Result Not tested Not tested Not tested Not tested Mot tested Not tested Not tested Not tested Not tested Vendor Comments Page 26 of 58 Verizon Comments This capability was not tested as it was deemed to be mot required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon YTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon YTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon YTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing TC173 TC174 TC1 5 TC1 6 TC177 TC178 TC179 TC180 TC181 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Reguirement Inbound Call with Release Li
24. U06228581 OSBiIz V1 Voicemail 4 L30 50U062285 4 OSBiz V1 S2M SIP Trunks 4 Lad250U06728594 OpenScape Business V1 myAttendant WorkPoints 4 L30250F0600C154 OPENSTAGE 40 T LAVA Page 9 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 7 1 OpenScape Business High Level Configuration as certified Testing Performed at the Verizon Lab OpenScape Business Intranet e ET Verizon Test Center Testing performed by Local North American and European Labs Verizon Test Center Page 10 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 8 Load Issues and Concerns The following issues were identified during CPE Interop testing The OpenScape Business does not support REFER or REFER with Replaces Unscreened ANI generation of RTCP packets it does not generate 183 Session Progress responses only 180 Ringing and always sends RTP packets even when the system places a call on Hold The following issues were identified during Delta Lab testing The OpenScape Business critical defect that was previously identified has been corrected with a number of changes to the system configuration re tested and found to handle SIP UDP fragmentation correctly and the critical defect has been closed The OpenScape Business provides unacceptable facsimile completion ratios with the Verizon Netw
25. Up the General SIP Trunk Parameters 11 1 4 Set STUN Configuration Parameter 11 1 5 Define Special Phone Numbers and Primary Line Seizure Route Group 11 1 6 Revise the Verizon ITSP profile Domain and Proxy information 11 1 7 Add the Main Internet Telephony Station Number 11 1 8 Add the Internet Telephony Phone Numbers 11 1 9 Associate the Internet Telephony Phone Numbers with the system users and groups 11 1 10 Select the Verizon ITSP profile 11 1 11 Define the number of concurrent voice sessions 11 1 12 Confirm the Trunk Route Settings 11 1 13 Confirm number of SIP sessions have been added the selected ITSP group 11 1 14 Least Cost Routing Dial Plan 12 High Level Troubleshooting OpenScape Business and IP Trunks 13 Additional Documentation References Page 3 of 58 O N A nn Nm 10 M 12 31 42 42 42 43 43 44 45 46 48 48 49 49 50 51 52 53 59 SS Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Table of History Hell Section Comments Date Version Affected nitia Adaed diagrams Section 7 1 Added diagrams ees VETeIOM 2S Section 11 1 6 Comment on lic Section 11 1 8 Comments on STUN naan vesno sentre Vioved sections 11 1 5 amp 11 1 6 to end of configuration 09 20 2013 Version 04 alepa Deleted reference to Click to save button Replaced diagram in onverted to Uni y Availability and technical specifications are subject t
26. X PSTN Pass Attended Call Transfer TC70 IPPBX PSTN IPPBX N A The Siemens HiPath 3000 does not support REFER TC71 IPPBX PSTN PSTN N A The Siemens HiPath 3000 does not support REFER TC72 PSTN IPPBX IPPBX N A The Siemens HiPath 3000 does not support REFER TC73 PSTN IPPBX PSTN N A The Siemens HiPath 3000 does not support REFER Semi Attended Call Transfer REFER Method Tora IPPBX PSTN IPPBX N A The Siemens HiPath 3000 does not support REFER Page 16 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Verizon Comments Requirement Result Vendor Comments TC S IPPBX PSTN PSTWN M A The Siemens HiPath 3000 does not support REFER TC76 PSTN IPPBX IPPEX N A The Siemens HiPath 3000 does not support REFER TCr PSTN IPPBA PSTN M A The Siemens HiPath 3000 does not support REFER Elind Call Transfer REFER Method TC78 IPPBX PSTN IPPBX N A The Siemens HiPath 3000 does not support REFER TC79 IPPBX PSTN PSTN N A The Siemens HiPath 3000 does not support REFER TC80 PSTN IFPBX JIPPEX N A The Siemens HiPath 3000 does not support REFER TC81 PSTN IPPBX PSTN M A The Siemens HiPath 2000 does not support REFER Call Conference TCB2 IPPBX PSTN IPPBX Pass TCES IPPBX PSTN PSTN Pass TCe4 PSTN IPPBX IPPBX Pass TC85 PSTN IPPBX PSTN Pass CPE Failover Behavior TECS86 Options method reguest Not This capability was not tested as it and response tested was deemed to be not required by Verizon VTM a
27. a n F Y ou rie onse l l OpenScape Business V1 Tutorial Configuration of Verizon IP Trunk Services for the OpenScape Business V1 system Version 1 0 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Definitions How To A How To describes the configuration of an feature within the administration of the system It addresses primarily trained administrators Tutorial Within the tutorials procedures for installation administration and operation of specific devices applications or 3 party systems which are connected to the system are described The tutorial addresses primarily trained administrators Page 2 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Table of Contents 1 Introduction 2 Who should read this document 3 A Note on Standards Compliance 4 OpenScape Business Voice solution components 5 OpenScape Business Reference Architecture 6 Verizon IP Trunk Service Highlight 7 Verizon IP Trunk Certification 7 1 OpenScape Business High Level Configuration as certified 8 Load Issues and Concerns 9 Test Results 10 CPE Interop IP Trunking Delta test cases 11 OpenScape Business Configuration Verizon IP Trunks 11 1 Configure the OpenScape Business System Information 11 1 1 Open the OpenScape Business System Administration tool 11 1 2 Configure the system Parameters 11 1 3 Setting
28. ansport for SIP for PIP Access Test Cases TC1 UDP Transport for SIP Fal for PIP Access Fragmented UDP PASS Critical defect Closed Witter Per Siemens network expert from the development team the current status is that they do support fragmentation there is no specific code component for that however it is done automatically by the IP Stack If a packet s size is greater than 1500 bytes then it is automatically fragmented Page 31 of 58 UPDATE On 6 4 2013 Siemens support personnel participated ina WebEx session with Vz to review the Siemens HiPath 3000 V9 configuration settings It was determined that the STUN configuration settings multiple locations were incorrectly set and Siemens made a number of changes After saving the changes and re setting the system the SIP UDP fragmentation tests were re ran and the results showed that the Siemens HiPath 3000 V9 if configured correctly would correctly process SIP UDP packets that were fragmented and would fragment SIP UDP packets inbound and outbound as necessary Wireshark captures and associated screenshots were captured and saved showing successful results for these tests that were conducted with Vz ITP testing platform As a result the critical defect 32 that was written against the Siemens HiPath 3000 V9 will be closed and a revision to the final report will be issued reflecting these changes Application N
29. ape Business system Vendor Comments Verizon Comments Requirement Result Tei Inbound Call from PSTN Pass Caller ID on the PBX phone with Privacy Restricted display Anonymous and Number Unknown Outbound TC13 Unscreened ANI using N A Siemens HiPath 3000 does Diversion Header not support this capability TC14 Unscreened ANI using N A Siemens HiPath 3000 does P Asserted Identity not support this capability TC15 Outbound call with Pass Originator CPE release TC16 Outbound call with Pass Terminator PSTN release TC17 Outbound call Hangup Pass during ring phase TC18 Outbound 1 10digit call Pass TOo19 Outbound International Pass Call Tc20 Outbound 311 Non Pass Emergency call TC21 Outbound 555 1713 Pass Directory Assistance TC22 Outbound 411 Directory N A Dialed 411 without 1 Not supported from 972 72B XXXN Assistance and received intercept DIDs Capture provided by vendor saying 1 was needed shows responses expected TC23 Outbound 1411 Directory Pass Assistance TC24 Outbound 711 Telephone Pass Relay Services Hearing Impaired TC25 911 Emergency Service Pass TC26 Outbound 511 Pass Received recording that Capture provided by vendor shows Information Line 511 number is not in expected response that number is Service not in service 511 not supported by the 972 7258 xx DIDs Page 13 of 58 TC27 TC28 TC29 TC30 TC31 TCS32 TC33 Tc34 TC35 TC36 TC37 TC38 TC39 T
30. ce to PSTN TC128 IPCC Testing IPCC with PIP Simulation OPTIONS Method Request and Response TC129 IP Toll Free Inbound Calls Verizon Business PSTN to Vendor Inbound Calls with Request URl Set to Wendor s Provisioned URL Address TC130 M A The Siemens HiPath 3000 does not support REFER N A The Siemens HiPath 3000 does not support REFER M A The Siemens HiPath 3000 does not support REFER N A The Siemens HiPath 3000 does not support REFER Pass Pass Pass Fass Not tested Mot tested Page 21 of 58 The conference is performed within the IP PBX This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing TC131 TC132 TC133 TC134 TC135 TC136 TC137 TC138 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Inbound Call with Originator PSTN Release Inbound Call with Terminator SIP Release Inbound Call with Proprietary Headers Network Call Redirect NCR Testing with no Enhanced Transfer Inbound Call with NCR with Answer Inbound Call with NCR with Ring No Answer Inbound Call with NCR with User Busy Outbound Calls Vendor to Verizon Business Outbound Call with CPN Allowed Privacy Null Supported SIP Methods REC 326
31. dit a COLT UK amp Europe Edit E COLT VPN Edit E Skype Connect Edit E SoTel Edit a SoTel with register Edit v Verizon1 Page 46 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system In the Domain Name field you will need to enter the Domain Name or IP address information that is received from Verizon This is because there are no fixed public servers for Verizon and a private VPN will be used for connection to the Verizon services In the Provider Proxy group you will need to enter the Domain Name or IP address information and the port ID that is received from Verizon The typical port ID is 5060 In the Provider STUN group click on the Use STUN check box and enter a dummy IP address such as 10 10 10 10 Click on the Apply button to write the information to the data base Setup Wizards Central Telephony Internet Telephony Internet Telephony Service Provider Provider Registrar Provider Outbound Prox Provider Inbound Prox Provider STUN Provider Name Enable Provider Domain Name Use Registrar IP Address Host name Port Verizon1 v Enter DNS or IP address from VzN N Reregistration Interval at Provider sec 1120 IP Address Host name Port Use Outbound Proxy IP Address Host name Port Use Inbound Proxy IP Address Host name Port Use STUN IP Address Host name Enter DNS o
32. e Business K3 XI AS Page 7 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 6 Verizon IP Trunk Service Highlight Verizon IP Trunk Services simplify network management and drive operational efficiencies by enabling the convergence of voice and data traffic on the same access connection Verizon provides native SIP trunks directly to OpenScape Business solution over Private IP or Internet Dedicated Access facilities Due to the extensibility of the Verizon VoIP network now OpenScape Business customers can consolidate suppliers and obtain local exchange services using Verizon IP Trunks Verizon IP trunks can be provisioned to provide outbound calls and direct inward dial DID Calls Verizon Burstable Enterprise Shared Trunks BEST Verizon s BEST is an IP trunk service billing feature that allows pooling of IP trunk sessions for multiple site customers BEST services are applicable where Verizon IP trunks are delivered at each customer site vs a central or regional trunk deployment model BEST is an industry first and allows the customer to take advantage of IP trunk traffic engineering at the enterprise level Traditional trunk services and competitive IP trunk service sessions are normally engineered for peak calling times for each customer site With Verizon BEST enabled the customer s IP trunk sessions can be combined into an enterprise view which can result in significant red
33. efect correctly presented Call ID written delivered to Party C is forwarded line number rather than the originating line number This call was from a PSTN caller A to the IP PBX line B which is forwarded to another PSTN line C signalling is anchored at the IF PBA and the Media is also anchored at the IP PBX This is considered a failed test case as the media stream should be released from the IP PBX and the wron Call ID iS phone TC40 Call Forward REFER N A Siemens HiPath 3000 v9 0 does not support REFER method for call forwarding REFER is used to invoke transfers OpenScape Voice Server interworks REFER request and does not send REFER towards OS SBC Verizon on a SIP trunk Call forwarding is accomplished using INVITE Re INVITE methods Mid Call Codec Renegotiation Page 39 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments TCA Mid call codec Pass Siemens HiPath 3000 V9 0 all renegotiation against test calls completed multiple network successfully to and from the gateways PSTN using each of the Network Gateways except the Sonus test calls which was only performed for outbound from the IP PBX since Sonus is mot used for inbound calls voice path in both directions was verified for all calls at various times during the extended call times In all calls the FAX simulation tone
34. emens HiPath 3000 will enforce a minimum interdigit gap time of 350 ms Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments Tc24 Verifying Up Speed Pass Two of the three Siemens Renegotiation with Please note that the phones tested OpenStage DMTF after Re invite OptiPoint 420 is 20T OpenStage 30T and manufacturer OptiPoint 420 Standard performed this test correctly and sent the DTMF digits and is no longer inband via the G 711 codec 5 available for new Because of this this test case Major system sales will be marked as pass gee however there will be a major written defect written against the system and the OptiPoint 420 standard phone should NOT BE USED until this defect is corrected When re negotiating a g 11 codec with the Siemens HiPath 3000 the only codec negotiated is an G 11 0 codec however the Siemens OptiPoint 420 Standard phone plays out the digits from the system using RFC2833 101 which was never negotiated This violates RFC4733 which replaces RFC2833 and no digits are received at the temmination lf this were an IVR system it is likely that the call would not be successful as the IVR menu could not be navigated as there would be no digits sent to the IVR system discontinued product TC25 Verifying Up Speed Pass Renegotiation with DMTF after Re invite G729 wi RFC 2833 Page 36
35. ement Result Vendor Comments Verizon Comments Tcs9 Outbound 672729 CODEC Pass Negotiation TC100 Outbound Call Redial Pass Re Invite Call Test Cases Attended Call Transfers TC101 IP PBX calls PSTN Pass attended transfer to IFP FEX TC102 IP PBX calls PSTN Pass attended transfer to PSTN TC103 PSTN calls IP PBX Pass attended transfer to IP FEX TC104 PSTN calls IP PBX Pass attended transfer to PSTW Semi Attended Call Transfers TC1OS IP PBX calls PSTN semi Pass attended transfer to IF PBX TC106 IP PBX calls PSTN semi Pass attended transfer to PSTN TC107 PSTN calls IP PBX semi Pass attended transfer to IP PEX TC108 PSTN calls IP PBX semi Pass attended transfer to PSTW Blind Call Transfers TC109 IP PBX calls PSTN with Pass The transfer is performed within blind transfer to IP PBX the IP PBX Page 19 of 58 TC110 TC111 TC112 TC113 TC114 TC115 TC116 TC117 TC118 TC119 TC120 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement IP PBX calls PSTN with Pass blind transfer to PSTN PSTN calls IP PBX with Pass blind transfer to IP PBX PSTN calls IP PBX with Pass blind transfer to PSTN REFER Call Transfer Test Cases Attended Call Transfers IP PBX calls PSTN N A attended transfer to IFP PBX IP PBX calls PSTN M A attended transfer to PSTN PSTN calls IP PBX N A attended transfer to IP
36. etwork services and drastically cut communication costs OpenScape Business already supports new SIP options including SIP phones or user and system connections for Internet telephony Page 5 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 3 A Note on Standards Compliance Due to interpretation conformance with standards does not automatically imply that products will properly interoperate It is absolutely necessary to perform interoperability testing to insure expected results Verizon has performed interoperability testing and certifies that the OpenScape Business system meets Verizon support expectations when implemented following the provisioning outlined in this brief with exceptions where noted Implementations of OpenScape Business using alternative provisioning or other software version or alternate Session Border Control SBC elements must be locally tested to insure interoperability Project level support for these non certified elements can be requested for via the customer s Verizon Account team 4 OpenScape Business Voice solution components OpenScape Business is a high performance reliable communication platform for medium sized enterprises It offers the wide range of functionality of a traditional telephony system coupled with modern UC communication solutions The system is suited to both packet switched LAN WAN and line switched ISDN environments or a combina
37. g Delta Lab testing the call forwarding via REFER method was not tested as this method is not supported by OpenScape Business Interoperability and Delta Testing was performed using the current Verizon production software releases Testing was performed using the requirements and assumptions as provided in the CPE Interop IP Trunking Test Plan v1 4 and CPE Interop IP Trunking Delta Test Plan v1 2 Page 11 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 9 Test Results The following Verizon IP Trunk services and specific test cases have been certified with any exceptions noted below Verizon Comments Vendor Comments Requirement Result Security TC1 Layer J IPSec Pass Authentication DNS SRV TC Service Protocols Port N A This capability will be tested Adherence during the Delta Testing phase of certification Inbound TCS Inbound Call Loop Pass Avoidance Tc4 Inbound call with Pass originator PSTN release TCS Inbound call with Pass terminator CPE release TCS Inbound call Ha ng up Pass during Ring phase TC Inbound Call vendor Pass phone not registered online TCs Inbound Calling Line Pass Caller ID displayed Identification Caller ID correctly on the IP PBX phone TCS Inbound Call Waiting Pass TC10 Inbound 6 711 Fax Pass TC11 Inbound T 38 Fax Pass Page 12 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenSc
38. going calls Name of Internet Telephony Station Internet Telephony Phone Number Internal Call Number Use 9727269402 15616723124 9727289402 9727209402 9727209402 9727209403 After assigning all of your numbers press the Ok amp Next button to advance through the balance of the forms until the finish button appears Press the Finish button to complete the ITSP programming 11 1 10 Select the Verizon ITSP profile Select Setup gt Wizards gt Central Telephony gt Internet Telephony to display the list of approved ITSPs Home Administrators Setup Expertmode Data Backup License Management Service Center V Wizards Central Telephony Basic Installation Telephones Subscribers Edit Internet Telephony Access parameters of the Internet Telephony Service Provider ITSP e g user account password SIP station number User Telephony UC Suite Edit Voicemail Access numbers for integrated voicemail Set up of voicemail boxes Edit Phone Book Speed Dialing Set up central speed dial destinations for the system s internal phone book Edit Call Detail Recording Set up call detail recording connection parameters for call detail applications Edit Music on Hold Announcements Record new melodies and announcements for Music on Hold and announcement before answering Page 49 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Uncheck the No call via Internet
39. ith no response the HiPath 2000 triggers a rerouting or failover to a secondary route should it exist The HiPath 3000 also Triggers a rerouting to any secondary proxy when the HiPath 3000 receives a SIP failure message Page 33 of 58 TC10 TC11 TC12 TC13 TC14 TC15 TC16 TC Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Locating SIP Servers DNS SRY failover reporting Locating SIP Servers Call Setup Failure Tracking FODN and IP Addresses PIP FODN and IP Addresses Private IP FQDN and IP Addresses Private IP and NAT Unknown and Proprietary Headers DTMF Payload DMTF Payload Inbound and RFC 2833 DMTF Payload Transmit DMTF Payload Receive Result Pass Fail Pass Pass Pass Pass Pass Pass Vendor Comments Page 34 of 58 Verizon Comments Siemens HiPath 3000 V9 0 utilizes the general SIP timeout 32 seconds After this time with no response the HiPath 2000 triggers a rerouting or failover to a secondary route should it exist The HiPath 3000 also riggers a rerouting to any secondary proxy when the HiPath 3000 receives a SIP failure message Siemens HiPath 3000 V3 0 does not support the capability reports records or logs to track call setup failures siemens HiPath 3000 V9 0 uses IP addresses routable from Verizon Business PIP network interface to the
40. nd DTMF RFC 2833 Inbound Offer Answer with SDP RFC3264 Call Hold RFC 3264 Media Inactivity FQDN Media G 711 ulaw G 729 and G 729a Codec Negotiation Early Media Support RTP SIP Attended Call Transfer Re INVITE Method IPPBX PSTN IPPBX IPPBX PSTN PSTN PSTN IPPBX IPPBX PSTN IPPBX PSTN Result Pass Pass Pass Pass Pass Fail Blocked Pass Pass Pass Pass Pass Pass Pass Pass fendor Comments Page 15 of 58 Verizon Comments The transfer to another IP PBX line occurs within the IP PBX The IP PBX never stops sending RTP packets Only tested for 7CPE testing configurations The transfer is performed within the IP PBX The transfer is performed within the IP PBX Vendor provided capture re test verified to be correct Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments Semi Attended Call Transfer Re INVITE Method TCH IPPBX PSTN IPPBX Pass The transfer is performed within the IP PBX Tce63 IPPBX PSTN PSTN Pass TC64 PSTN IPPBX IPPBX Pass The transfer is performed within the IP PBX Tces PSTN IPPBX PSTN Pass Blind Call Transfer Re INVITE Method TCb6E6 IPPBX PSTN IPPBX Pass The transfer is performed within the IP PBX TC67 IPPBX PSTN PSTN Pass TC68 PSTN IPPBX IPPBX Pass The transfer is performed within the IP PBX Tc69 PSTN IPPB
41. nd Verizon Marketing TCR Round Robin Load share Not This capability was not tested as it 50 50 between the two tested was deemed to be not required by CPEs Verizon VTM and Verizon Marketing Page 17 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments TCeS Primary Secondary Not This capability was not tested as it failover Hunt tested was deemed to be not required by Verizon VTM and Verizon Marketing TC89 Both CPE Fail behavior Not This capability was not tested as it tested was deemed to be not required by Verizon WTM and Verizon Marketing Tcso0 Verizon Alternate Route B A This is a future requirement that using DNS SRW query is not supported at this time TC91 Verizon Alternate Route M A This is a future requirem ent that using IP port assignment is mot supported at this time Ambient Noise Too Ambient Noise CPE to Pass PSTW TC93 Ambient Moise PSTN to Pass CPE EMEA Retail Interop Inbound Calls From Verizon PSTN to the Vendor VolP Tce4 In bound Fax Pass TOSS Inbound G_711 CODEC Pass Negotiation TC96 In bound 6 729 CODEC Pass Negotiation Outbound Vendor YOIP TO Verizon PSTN CALL DIRECTION Tro Outbound FAK Pass Tees Outbound 6711 CODEC Pass Negotiation Page 18 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requir
42. neous Internet calls in this node 4v System Licenses 11 1 12 Confirm the Trunk Route Settings Under the Expert Mode gt Telephony Server gt Trunks amp Routing gt Route select the Verizon1 trunk group and then select Change Route to confirm that the Gateway Location information entered during the original system setup is correct and the defined Seizure entered as part of the Wizard is accurate Expert mode Telephony Server me PTrunks ISDN Route Name Verizon1 Trk Grp 2 YRoute Seizure code 856 route 3 route 4 CO code 2nd trunk code route 5 Gateway Location route 6 Country code 1 Local area code 772 route 7 UC Suite route 9 PABX number 287 ae route 11 route 12 Country code Verizon ee Local area code route 14 route 15 PABX number Networking Location number PABX number outgoing im Country code Local area code PABX number Suppress station number Overflow route None Digit transmission Digit transmission en bloc sending Page 51 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Select the Change Route Parameters button to display the form Confirm or revise your entries to match the form displayed below Expert mode Telephony Server E rarka ce Lie F trunks Change R
43. nk Trunking RLT Call Hold Media Inactivity Call Hold Long Duration IP IVR Custom Transfers Blind REFER PSTN to SIP UA to SIP UA Party B Sends Immediate BYE Party C Answers PSTN to SIP UA to PSTN Party B Sends Immediate BYE Party C Answers PSTN to SIP UA to SIP UA Party C Unavailable PSTN to SIP UA to PSTN Party C Unavailable PSTN to SIP UA to SIP UA Party A Disconnects Before C Answers PSTN to SIP UA to PSTN Party A Disconnects Before C Answers Result Mot tested Not tested Mot tested Mot tested N ot tested Mot tested Not tested Mot tested Not tested rendor Comments Page 27 of 58 Verizon Comments This capability was not tested as it was deemed to be mot required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon YTM and Verizon Ma
44. not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing TC190 Te191 TC192 TC193 TC194 Te195 TC196 T197 TC198 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement PSTN to SIP UA to SIP UA Party B Sends Immediate BYE Party C Answers PSTW to SIP UA to PSTN Not Supported PSTWN SIP UA SIP UA Party B Waits Party C Answers Party A Disconnects Before B Sends REFER with Replaces Party B Disconnects Without Sending REFER with Replaces IP IVR Custom Transfers Attended DTMF PSTN to SIP UA to SIP UA PSTN to SIP UA to PSTN Media Verizon Business SDP Offer Vendor SDP Answer vendor SDP Offer Verizon Business SDP Answer Result Mot tested N A Mot tested Mot tested Mot tested Mot tested Not tested Mot tested Mot tested Vendor Comments Page 29 of 58 Verizon Comments This capability was not tested as it
45. o change without notice The information provided in this document contains general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Page 4 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 1 Introduction This application note highlights the use and setup for OpenScape Business with Verizon IP Trunks and Verizon IP Contact Center Trunk Services IPCC OpenScape Business became generally available on July 13 2012 Verizon has certified the OpenScape Business for compatibility in accordance with their US Retail VoIP EMEA Retail VoIP and IPCC Interoperability test plans 2 Who should read this document This brief is written for Resellers and Direct Channel support teams that are installing the Verizon SIP services on an OpenScape Business system OpenScape Business and Verizon IP Trunk Services OpenScape Business is a powerful reliable communication platform for every sector of industry It offers you the variety of services of classic telephony combined with state of the art solutions for Unified Communications And all in one single flexible and cost saving configuration AS a modular communication platform OpenScape Business is
46. on1 active ITSP 2 gt Port 5 SIP Interconnection 2 Line 49 LAN 1 0 8 3 7849 Verizon1 active ITSP 2 Port 7 ITSP 1 Line 50 LAN 1 0 8 4 7850 Verizon1 active ITSP 2 7347 0 38 47 7343 0 38 48 7349 0 5 49 73850 0 8 50 Page 52 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 11 1 14 Least Cost Routing Dial Plan This step is required to allow the station user to dial a PSTN telephone number and have the outbound call route over the selected Verizon SIP trunk group Under the Expert Mode gt Telephony Server gt LCR gt Dial Plan selection the entries for dial 9 access to be assigned to a Routing Table In the example below the route table selected is 2 Press the blue arrow to the right of the route table entry to display the route table content Expert mode Telephony Server LCR Dial Plan Classes Of Service L Dial Plan Name Dialed digits Routing Table Routing table 1 Tabie a 90911 gt notion 2 es gt 3 Table e E l ee 5 Tabie E 6 Table U eE ES B 8 Table A E 11 Table 410 12 Table 44 y 413 Table 12 _ 14 Table 43 15 Table Fi oe 15 ace 18 Table 16 l gt 19 Table 17 E The information under Expert Mode gt Telephony Server gt LCR gt Routing Table will be displayed In the example below the Verizon1 group
47. ork Gateway types Completion ratios with the various Network Gateway and VSP types as well as SONUS Gateway ranged between 90 and 94 percent and this is considered unacceptable OpenScape Business utilizes INVITE Re INVITE methods for call forwarding but retains the media stream instead of releasing it to reduce bandwidth usage and the wrong Caller ID is delivered to the terminating phone This will be corrected with the release of the OpenScape Business Platform Next Generation of the OpenScape Business scheduled for release in the 4 Calendar quarter of 2013 On calls where codecs are re negotiated the OptiPoint 420 Standard phone plays out DTMF digits using RFC2833 4733 rtp events even when this capability was never offered or negotiated Please note that the OptiPoint 420 is a manufacturer discontinued device that may be present on some OpenScape Business customer locations Reseller must notify the customer about the results of the testing mentioned in the sentence above Note that the other phones tested OpenStage 20T and OpenStage 30T do not exhibit this defect and correctly play out DTMF digits using inband DTMF for re negotiated codec calls EXCLUSIONS During CPE Interop testing 2CPE and IPCC capabilities were not required by the Verizon VTM and were not tested During Delta Lab testing H 264 video codec and G 722 codec support were not tested as none of the phones supplied and tested support these capabilities Also durin
48. ort 5060 y Detected Nat Type Error Cannot reach STUN server or server does not exist Page 44 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 11 1 5 Define Special Phone Numbers and Primary Line Seizure Route Group This Special Phone Numbers form allows you define special telephone numbers such as 911 Please note that 9C911 is a default entry Press Ok amp Next to move to the next step Setup Wizards Central Telephony Internet Telephony Special phone numbers Note Please make sure that all special call numbers are supported by the selected provider without fail Special phone number Dialed digits 1 90911 2 3 4 The Prioritization for Exchange Line Seizure form is used to define the Primary route group that will be selected when a user dials 9 to place an outbound call Please insure that the Verizon group is the first entry Press Ok amp Next to move to the next step Prioritization for Exchange Line Seizure Exchange Line Seizure Trunk Access Code 9 EINT ENOS Eater ios octane Try to get Outside line Seizure First over Verizon Page 45 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system The Status for the ITSP screen below will display the registration status of the Verizon ITSP The orange indication indicates that a connection has not been established to the
49. orwarded from one of its subscribers HiPath 3000 does not support the use of Remote Party ID headers Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system vendor Comments Verizon Comments Result Requirement TCS Locating SIP Servers Pass siemens HiPath 3000 V9_0 will DNS TTL do a ONS SRV query prior to TTL expiration if a call is attempted or will continuously do DNS SRV queries at 75 second intervals if no call is attempted or system response necessary TCE Locating SIP Servers Pass Siemens HiPath 3000 V9 0 fully Proxy Failover supports DNS SRV records and attempts to contact the secondary proxy upon detection of a call failure or no response from the first proxy ONS Priorities Weights and Ports TCT Locating SIP Servers N A Siemens HiPath 3000 W9 0 fully IP Address and Port supports DNS resolution and as a result this test is not applicable TCS Locating SIP Servers Pass Siemens HiPath 3000 V3 0 DNS SRV Records supports DNS SRV queries multiple with priorities weights and ports correctly and supports A Records of the DNS SRV responses to determine primary and secondary targets as defined in RFC2 82 Teo Locating SIP Servers Fail The Siemens HiPath 3000 V3 0 Call Setup Timer Expiry does not support a configurable timer for initial call setup failure However the HiPath 3000 utilizes the general SIP timeout 32 seconds After this time w
50. ot tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This test case is not supported at this time and is a place holder for possible future testing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTM and Verizon Marketing TC15 TC15s TCi159 TC160 TC161 TC162 TC163 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Enhanced Transfer Blind DTMF PSTN to SIP UA to SIP UA Party C Answers Party C has Enhanced Transfer Capabilities PSTN to SIP UA to SIP UA Party C Answers Party C Does Not Have Enhanced Transter Capabilities IF TE Transfer Enhanced Transfer Attended DTMF PSTW to SIP UA to SIP UA Party C Answers Party C has Enhanced Transfer Capabilities PSTN to SIP UA to SIP UA Party C Answers Party C Does Not Have Enhanced Transfer Capabilities IP IVR Inbound Calls Verizon Business PSTWN to Vendor Inbound Call with Originator PSTN Release Inbound Call with Terminator SIP Release Inbound Call with Disconnect During Ring Phase Cancel Call Result Not tested Not tested Mot tested Mot tes
51. ote Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement Result Vendor Comments Verizon Comments TCA UDP Transport for SIP Pass for PIP Access Not to exceed the Path MTU TCS UDP Transportfor SIP Pass for PIP Access Message Size Signaling CLI Test Cases TC4 Outbound Proxy Pass Locating SIP Servers Test Cases Siemens HiPath 3000 V9 0 does not have a specific mechanism to limit SIP message size to less than 16 kb Page 32 of 58 Siemens HiPath 3000 W9 supports a mechanism for pre configuring the maximum packet size below the MTU This can be done by changing the value in the HG1500 STMI WEBM under menu Explorers gt Network Interfaces gt Edit LAN So if the SIP message is more than 1500 bytes then the message will be fragmented UPDATE On G 4 201 3 Verizon verified this HiPath 3000 V9 see TCA AS indicated for TC above the Siemens HiPath S000 has a mechanism to limit SIP message size to less than 1500 bytes therefore no SIP message would exceed 16 KB Any SIP message that would exceed 1500 bytes should automatically be fragmented UPDATE On 6 4 2013 Vernzon verified this functionality in the Siemens HiPath 3000 V9 see TCi Siemens HiPath 3000 V3 0 supports formatting of From P Asserned ID and Diversion headers and uses either the CPE FOQDN or CPE_IPADDR when the call originates from one of its subscribers or is f
52. oute e icine hentai inch nic ance Route wig supe ws E EED Analysis of second dial tone Trunk monitoring Erk Grp 1 F mie Intercept per direction C roan 4 Over service 3 1 kHz audio M dite Add direction prefix incoming nine 6 7 i Add direction prefix outgoing rene T B hiha Ringback tone to CO C diiil LIN activated ronis 10 Segmentation es roene 1 e9 y z maba 13 deactivate UUS per route E i a Always use DSP noat id meia 15 orhara kire Analog trunk seizure no pause Trunk call pause Pause6s x Type of seizure linear Route type CO x No and type outgoing Unknown Call number type Direct inward dialing Press the Apply button after making the changes 11 1 13 Confirm number of SIP sessions have been added the selected ITSP group Under the Expert Mode gt Telephony Server gt Trunks amp Routing gt Trunks gt LAN section you can select the Port ITSP that is associated with the configured provider to confirm the number of channels added in the wizard have been added to the Verizon group After confirming the quantity is correct exit the form to return to the main menu Expert mode Telephony Server TN YTrunks o disayallines j add line WLAN f l Box 1 Slot 1 Trunk Box SI Pt Li Code Route Status gt Port 3 Networking Line 47 LAN 1 0 8 1 7847 Verizon1 active ITSP 2 gt Port 4 SIP Interconnection 1 Line 48 LAN 1 0 8 2 7848 Veriz
53. r IP address from VzN 0 0 0 0 0 0 0 0 3478 T Fnter a nlace holder IP Address i e 10 10 10 10 After inputting the Domain Name the Proxy Provider information press the Ok button to accept the changes and then press Ok amp Next to move to the next form Page 47 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 11 1 7 Add the Main Internet Telephony Station Number Insert the Main Telephone number in the Internet telephony station field Please confirm with Verizon that an authorization name and password are not required Press Ok to accept your input Setup Wizards Central Telephony Internet Telephony Internet Telephony Station for Verizon1 Internet telephony station 9727289402 Authorization name Password l Confirm Password Internet Telephony Phone Numbers Add 9727289402 11 1 8 Add the Internet Telephony Phone Numbers This step is used to add the set of call numbers received from Verizon that will be used for direct inward dialing to tour stations and groups Setup Wizards Central Telephony Internet Telephony Internet Telephony Station for Verizon1 Internet telephony station 9727289402 Authorization name Password Confirm Password Internet Telephony Phone Numbers Add 9727289403 Delete 15616723124 Delete 9727289402 Enter here all Internet Telephony Phone
54. riptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products a An obligation to provide the respective characteristics shall only exist if expressly agreed in you re nterpri Se the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders
55. rketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing TC182 TC183 TC184 TC185 TC186 TC187 TC188 TC189 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Requirement PSTN to SIP UA to SIP UA Party B Waits Party C ANSWers PSTN to SIP UA to PSTN Party B Waits Party C Answers PSTN to SIF UA to SIP UA Party C Unawailable PSTN to SIP UA to PSTN Party C Unavailable PSTN to SIP UA to SIP UA Party A Disconnects Before C Answers PSTN to SIP UA to PSTN Party A Disconnects Before C Answers IF IVR Custom Transfers Blind DTMF PSTN to SIP UA to SIP UA PSTN to SIP UA to PSTN IF IVR Custom Transfers Attended REFER with REPLACE Not tested Not tested Not tested Not tested Mot tested Not tested Not tested Not tested Vendor Comments Page 28 of 58 Verizon Comments This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was
56. ted Not tested Mot tested Not tested Vendor Comments Page 25 of 58 Verizon Comments This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VTM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTI and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon VIM and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTI and Verizon Marketing This capability was not tested as it was deemed to be not required by Verizon WTI and Verizon Marketing TC164 TC165 TC166 TC167 TC168 TC169 TC170 TC171 TC172 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system Reguirement Inbound Call with wendor Phone Not Registered with SIP PBX Inbound Call with Ring No Answer Timer Expire Inbound Call with User Busy Inbound Call with CPN Allowed Privacy Null Inbound Call with CPN Restricted Privacy id Inbound Call with Long Duration Network Call Redirect NCR Testing Inbound Call with NCR with Answer Inbound Call with NCR with Ring
57. tion of the two OpenScape Business enables any combination of IP analog and digital telephones as well as PC clients and cordless telephones OpenScape Business Model X8 OpenScape Business Model X8 Base cabinet OpenScape Business Model X8 peripheral circuit cards for connectivity to TDM subscribers and trunk resources Mains Power Cord USA variant OpenStage TDM and or IP telephones OpenScape Business Model X5R OpenScape Business Model X5 Base cabinet OpenScape Business Model X5 peripheral circuit cards for connectivity to TDM subscribers and trunk resources Mains Power Cord USA variant OpenStage TDM and or IP telephones Page 6 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 5 OpenScape Business Reference Architecture OpenScape Business may be designed in modular fashion from simple single server applications through active active dual processing designs using geographically distributed processing nodes for high availability With OQpenScape Business OpenScape software may run on industry standard server hardware or within IT environments employing virtual machines NOTE Verizon certification lab setup with Virtual Farm 1 and Transformed Site with disaster recovery OpenScape Business Business 5 server lt Open5cape Business X3 X3 XS lt Signaling Channels Only gt Fa T N Intranet Internet qa ITSP Mi OpenScap
58. uction of IP call sessions and costs due to the typical over subscription No special OpenScape Business provisioning is required to take advantage of Verizon BEST features Verizon VoIP Enterprise Routing VIPER Verizon s VIPER feature for IP trunks eliminates domestic and international per minute calling charges for business to business calls made between Verizon VoIP VIPER customers in the U S and Europe Because the new service is enabled on the Verizon network customers don t have to deploy any additional software or hardware Customers only need to have VIPER feature enabled on their IP trunks to take advantage of free calling to other VIPER enabled accounts no special OpenScape Business provisioning is required Page 8 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system 7 Verizon IP Trunk Certification This section outlines the actual OpenScape Business elements used in the Verizon IP Trunk Certification process for Verizon US IP Trunks EMEA IP Trunks and IPCC Trunks Example OpenScape Business Voice Bill of Materials as certified Verizon OpenScape Business Lab Bill of Materials aty Part Number Description OpenScape Business A5R A3R HW 1 L302571U06006611 OSBiz V1 X5R Base sys 2S0 8UPO0 4ab 1 L30251U06004594 ANALOG TRUNK MODULE TLANI4R 3300 8500 OpenScape Business Common Licenses 4 L30250U062285 71 OSBiz V1 IP User 4 L30250U0622B5 2 OSBiz V1 TOM User 4 L30250
59. y com wiki OpenScape_ Business OpenScape Business and SIP Provider Information http wiki unify com wiki OpenScape Business Supported VoIP Provider Network Configuration for VoIP Providers http wiki Unify com wiki Network Configuration for VolP Providers Page 55 of 58 Application Note Configuration of Verizon IP Trunk Services with the OpenScape Business system List of Acronyms Acronym Description Acronym Description B2BUA Back to Back User Agent NCS Network Based Call Signaling Protocol CCBS Call Completion to Busy Network Element Subscriber CCNR Call Completion on No Reply NNE Network Network Interface CLIP Calling Line Identification OCSP Online Certificate Status Presentation Protocol CLIR Calling Line Identification PBX Private Branch Exchange Presentation Restriction COLP Connected Line Identification PPPoE Point to Point Protocol over Presentation Ethernet COLR Connected Line Identification Public Safety Answering Point Presentation Restriction CRL Certificate Revocation List PSTN Public Switched Telephone Network Dreama oaa fos fays DSCP Differentiated Services Code Session Description Protocol Point Digital Subscriber Line SIP Session Initiation Protocol DSLAM Digital Subscriber Line Access SLA service Level Agreement Multiplexer Telephone Number Mapping SIP Signaling Network Element ETSI European Telecommunication TCAP Transaction Capabilities Standardization Institute Application Part SS7

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