HSC Mobile user manual
Contents
1. PSE Hospitality Service Center Version 2 6 HSC HSC Mobile for Android HSC Mobile for Browser Based Devices 1P A31003 E3000 U100 1 7619 Copyright PSE d o o 09 2014 Dolenjska cesta 318 SI 1291 Skofljica Reference No PSE The information provided in this brochure contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the product An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Android is trademark of Google Inc Hicom HiPath OpenScape OpenStage E optiPoint and OpenStage are registered trademarks of Unify GmbH amp Co KG Windows is a registered trademark of Microsoft Corporation in the United States and other countries Linux is the registered trademark of Linus Torvalds in the U S and other countries Java is registered trademarks of Oracle and or its affiliates All other company brand product and service names are trademarks or registered trademarks of their respective holders 1P A31003 E3000 U100 1 7619 PSE d o o 2014 Dolenjska cesta 318 SI 1291 kofljica Slovenia Reference No A31003 E3000 U100 1 7619 Subject to availability Right of modification reserved Content Content EISt OF MIQUICS 22. 200 201 e 202 203 Previous Page Next Pz Previous Page Finish o Figure 2 16 Smartphone Minibar posting Steps 1 3 Location Select the location for which Minibar consumption should be posted A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 23 Service Tracking with mobile devices Service Tracking Smartphones and Tablets Product Article Select the consumed product Consumed Amount Enter consumed amount Next Page Confirms your entries and opens the next step screen Previous Page Returns to the previous screen without any changes o Confirms the entries and submits the Minibar costs to Front Office EN Returns to the HSC Mobile Home screen A31003 E3000 U100 1 7619 09 2014 2 24 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 6 Break 2 Sets your breaks aa a F al 7 11 49 On break Figure 2 17 Smartphone Break End Break Ends your break A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 25 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 7 Logout ogi l With this icon you log out Z M 86 10 30 y HSC Mobile Question Do you really want to log out Yes No Figure 2 18 Smartphone Logout Yes Logs you off Returns you to the HSC Mobile home scree
3. Break Ansicht Extras lt A 4 font El Tablet Unsuccessful Attempt to Set a Break left and Break right Ansicht Extras lt A H ee Figure 2 30 Egl Attempts to set the break again if the break was not set up successfully Ends your break A31003 E3000 U100 1 7619 09 2014 2 40 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device 2 2 7 Logout With this icon you log out Do you really want to log out Ansicht Extras AA E Figure 2 31 Tablet Logout Logs you off Returns you to the screen with your service list see Figure 2 22 A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 41 Service Tracking with mobile devices Other Transmission Routes SMS Email 2 3 Other Transmission Routes SMS Email The service attendants in your hotel can use the following devices for Service Tracking e Email and e SMS messages Email and SMS are used only for informing service attendants that new service request has been assigned A31003 E3000 U100 1 7619 09 2014 2 42 HSC V2 6 Mobile User Guide
4. and guest wishes from start to finish but also interfaces stores analyzes and outputs data 1 1 Target Group HSC Mobile has been designed for mobile service attendants using smartphones or tablets With department approach it manages workload and prioritization automatically assignes tasks to appropriate groups and improves productivity For using this manual experience with Android OS is required A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 1 1 Introduction Notational Conventions 1 2 Notational Conventions e Inthe text screen elements are displayed in italics e Important information in the text is highlighted in bold e The keys of your keyboard are displayed in italics in angle brackets e g lt Alt gt e The gt sign describes paths through menu items you have to select to reach a certain feature Indicates notes Indicates warnings A31003 E3000 U100 1 7619 09 2014 1 2 HSC V2 6 Mobile User Guide 1 3 Starting of HSC Mobile Introduction Starting of HSC Mobile In order to start HSC please touch the Launcher icon Then locate and touch HSC Mobile icon F al 77 11 46 Y HSC Mobile NE EVES Telefon Sporo ila Gmail Internet Figure 1 1 HSC Mobile icon 1 4 Login Prog As soon as you have started HSC the Login window will be displayed on your screen after a short loading time Enter your User name and your PIN and click on Login button A31003 E3000 U100
5. 1 7619 09 2014 HSC V2 6 Mobile User Guide Introduction Login MANAGER oe Settings Figure 1 2 Login Window User name Enter your user name After installation a user account designated admin is provided PIN Enter your PIN For the default user admin the default PIN is 1234 Please change this PIN immediately after the first login to the HSC Desktop GUI window which you can access via the menu item Administration gt User Settings new users can be set up via Administration gt User Accounts see Service Manual You can always change your creddentials in the HSC Desktop GUI User Settings Login Thus you confirm your entries and you will be logged in The HSC Mobile main desktop will be displayed on your device Settings The HSC Mobile Settings menu will be displayed on your device A31003 E3000 U100 1 7619 09 2014 1 4 HSC V2 6 Mobile User Guide Introduction Settings 1 5 Settings When HSC Mobile gets started for the first time system has to be configured Click on Settings link in Login window to access Settings menu MANAGER Remember me Settings Figure 1 3 Access to Settings Menu from Login window Click on Settings link in Login window to access Settings menu A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 1 5 Introduction Settings PN A AR all 64 14 50 y Settings 172102280 por namber 6 UNES O Ledo O Language O E
6. Pz Previous Page Finish 3 Figure 2 12 Smartphone Filling a New Complaint Steps 1 3 Location Select the location the Complaint is filled for Code Select the Complaint code or text The other field will be filled in automatically However check the entry The field displays the first item in the list of all possible entries connected with the entry in the other field Next Page Confirms your entries and opens the next step screen Previous Page Returns to the previous screen without any changes A31003 E3000 U100 1 7619 09 2014 2 18 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets To fill in a new Complaint enter the location and the Complaint code or text with the respective lists and confirm with Next gt Please enter information for the new Complaint Enter comments if necessary in the lower part of your smartphone to enter a comment To hide the keyboard click outside the comment field To enter a details click inside the details field Use the keyboard which appears o Confirms the entries and submits the Complaint to Front Office D Returns to the HSC Mobile Home screen A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 19 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 4 3 Show Other Complaints Provides an overview of Complaints assigned to other staff
7. V2 6 Mobile User Guide Introduction Target Group 1 Introduction HSC Mobile provides access to Hospitality Service Center HSC V2 6 in real time via smartphones or tablet devices It provides the next generation of mobile features for HSC users e Through this easy to use application you can create and manage requests access guest data and other information e Easy to use for Mobile Service staff Guest Service Center staff System requires hardly any training e Features Rapid Response Guest Request management Complaints Engineering Housekeeping Real time Room status status update with PMS Interface Minibar posting Hotel staff while on the mobile device are just one click away from a new ticket documenting any kind of service requests and capturing a full audit trail to ensure quality Front Office hotel staff knows which mobile service agent is able to deliver the requested service and forwards the service request The HSC service control shows the actual status of the service request Time outs acceptance or alerts are monitored and can be reported on HSC provides comprehensive statistics for the management The reports illustrate employee efficiency and guest satisfaction showing the areas of possible improvement HSC supports mobile communication between staff members and saves time by optimizing staff efficiency and hotel workflows This innovative fully integrated modular solution not only monitors communication
8. request new services which are not your responsibility e g leaking pipes or which you have noticed during your work e g you notice a broken ash tray that needs replacing or you meet a guest who asks you to organize him a bottle of wine You must not reject services that have been assigned to you and then make a new request using this function Fo A A Please select code for new service request a Z Please enter additional details for new service request r New task RR NR RR new request AMENITIES AMENITIES Need clean laundry in the morning Please select location for new service request MINIBAR MINIBAR FILLING LAUNDRY 1 00 LAUNDRY PICKUP RVFB ROOM F amp B SERVICE 101 SERVHSK ROOM HSK SERVICE 102 NEWSPAPER NEWSPAPER 103 RESCOLDFO RESTAURANT FOOD 104 INFO request 105 106 107 108 109 200 201 202 203 Previous Page Next Pz Previous Page Finish Figure 2 4 Smartphone Creating a New Service Request Steps 1 3 Location Select the location the service is requested for Code Select the service code or text The other field will be filled in automatically However check the entry The field displays the first item in the list of all possible entries connected with the entry in the other field A31003 E3000 U100 1 7619 09 2014 2 6 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Next Pa
9. your user name 00060 Icons representing working screens A red bar below the icon indicates the active screen A31003 E3000 U100 1 7619 09 2014 2 30 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device 2 2 2 Show Own Services ay Opens the screen with the list of all services assigned to you With this item you can accept and reject services in the list and mark performed services as Done te mb ae ae fa Internet Explorer 4n a 15 30 Es Loc Service 201 bathrobe slippers _ ae 102 towelset 2 large towels not lila ae 102 toothbrush and toothpaste 401 Bathrobe ore Ansicht Extras A E Figure 2 22 Tablet Opening Screen Service Attendant s Services Loc Displays the location where the service should be performed Service Displays the text of the requested service and the details if available To see more details click the service text and the Detailed service view screen appears A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 31 Service Tracking with mobile devices Service Tracking Browser Based Device FP Ha Internet Explorer gg 13 25 Ed Detailed service view Back to service list Ansicht Extras lt A 4 e He E Figure 2 23 Tablet Detailed Service View Location Displays where the service should be performed Description Contains the service text and av
10. 2 12 37 PM Details MINIBAR FILLING Figure 2 3 Rapid Response Service Task Details 2 4 A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Location Displays the location where the service should be performed Details Displays the text of the requested service and the details if available Created Modified at Displays the date and time of the creation last modification of the service request Guest Displays the name of the guest for whom the service should be performed Status Contains current service status Use this field to accept and reject services or to mark performed services as Done Following statuses are available Accepted the Front Office staff is informed that you have accepted the service and you have to perform it within a defined time Rejected the Front Office staff is informed that you have rejected the service and the service disappears from the list of your services Done the service disappears from your service list and the Front Office staff is informed There is no undo to accepting rejecting and marking the services as Done 2 1 2 2 Request New Service a SSS Opens the screen for requesting new services A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 5 Service Tracking with mobile devices Service Tracking Smartphones and Tablets Use this function to
11. 25264 a e ieee Beste cou seek ee ese Kee 0 5 ll INTOGUCTION ar Guu ene eee ee eee ease ae eae Oe ea wane aes 1 1 ict TANJE GOUD serrat dsp dalla ates heed ee eke ee ak es 1 1 1 2 Notational Conventions ses a AD EM eRe SSE eee ad 1 2 1 3 Stango HoG MODIS 5 cern yan ee TR ERR Dee ed ade 1 3 A cit ettieeeiee ce teete tebe teree ce bee saatese deena hee Getaae des 1 3 Tee HNO a c tura ace ico aa ia ato ade 1 5 2 Service Tracking with mobile devices 0 00 cee eee eee 2 1 2 1 Service Tracking Smartphones and Tablets o oooooooooooo 2 2 2 1 1 Working with Smartphone Device 0 0 eee 2 2 Za lee Rapid RESPONSO misa bat toy Sas Se ee ok ea eee we ae 2 4 21 0 ENNEN cs caries rd ee 2 10 2 4 COMpIAINS sara trad da ies alba 2 16 AN A O 2 22 A A AAA 2 25 Calc Eora OU ad end oda bn ranas pez 2 26 2 2 Service Tracking Browser Based Device 00000 cece eee eee 2 27 2 2 1 Working with the Browser Based Device 0 00 ccc ees 2 2 2 2 2 SNOW Own ServiceS 1 ee eee tenes 2 31 222 3 RequestNeW SEIS esas adan edad od 4 want a abe ai 2 33 2 2 A SHOW ONE SCIMICES rera a a a hi iia ee ed 2 37 2 2 5 Change ROOM SlaluS vacias aria 2 39 2 2O BO AA E RRA 2 40 2 MECO taz Erin dd Gree o Sees es ie po Sita ds 2 41 2 3 Other Transmission ROUTES srepet ene tee e a eE rara 2 42 A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 0 1 Content A31003 E3000 U100 1 7619 09 2014 0 2 HSC
12. N Update languages O Click to update languages Automatic data refresh O Version 6 HSC Mobile v0 9 10 for HSC 2 6 1 417 2014 PSE group http www pse si en hospitality Figure 1 4 Settings menu HSC Server Enter HSC server IP Address or Domain Name Port number Enter port on which HSC server is listening default 8270 User name Enter your user name User PIN Enter your PIN Language Choose language for HSC Mobile Update languages Update languages from HSC server Automatic data refresh Configure automatic data refresh interval A31003 E3000 U100 1 7619 09 2014 1 6 HSC V2 6 Mobile User Guide Service Tracking with mobile devices 2 Service Tracking with mobile devices Service Tracking ensures that both service requests of hotel guests and other work orders are collected and submitted to responsible hotel staff members Moreover you can follow the service progress from a central point The basic functioning of Service Tracking in HSC is described in more detail in the Administration Manual Chapter 5 Using functions described below requires a license for Service Tracking administrator must have made specific settings at the configuration of HSC Please To make it possible for you to use the features of Service Tracking your hotel refer to the Administration Manual Chapter 5 for further information This chapter provides a detailed description of the user interfaces for Service Tracking on the mo
13. ailable details Modified at Displays the date and time of the last modification of the service request Guest Displays the name of the guest for whom the service should be performed Status Contains an icon or icons describing the service status Use the icons to accept and reject services or to mark performed services as Done see Status icons below Back to service list Returns to the Show own services screen A31003 E3000 U100 1 7619 09 2014 2 32 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device Status icons With status icons you can accept and reject services assigned to you and also mark services as Done Status icons are displayed next to individual services in the opening screen and in the Status line of the Detailed service view screen te Accepts the service The checkmark turns green the Front Office staff is informed that you have accepted the service and you have to perform it within a defined time The red cross icon disappears Rejects the service The Front Office staff is informed that you have rejected the service and the service disappears from the list of your services a Marks the service as Done The service disappears from your service list and the Front Office staff is informed There is no undo to accepting rejecting and marking the services as Done 2 2 3 Request New Service 7 k E Fi Open
14. bile devices e Smartphone tablet device and its functions see Section 2 1 e Browser device and its functions see Section 2 2 A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 1 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 Service Tracking Smartphones and Tablets The services created with Front Office are submitted to service attendants who use a Smartphone device with the HSC system In the HSC system service attendants are informed via Smartphone when and what services they have to perform At the same time they use Smartphone to inform Front Office about the progress of the service 2 1 1 Working with the Smartphone Device With the Smartphone you can e View accept and reject all types of services Rapid Response Engineering and Complaints e Create all types of new services e Setup and cancel a break see Section 2 1 6 e View services requested for different locations and service attendants see Section 2 1 2 3 e Change Room Status and Post minibar charges see Section 2 1 5 HSC Mobile Home screen The HSC Mobile Home screen consists of the icon bar showing all configured functions for current user see Figure 2 1 below The Smartphone GUI language depends on the language s assigned to the service attendant by the administrator when configuring Service Tracking see Administration Manual Chapter 5 Immediately below the header of the HSC Mob
15. ce list A31003 E3000 U100 1 7619 09 2014 2 36 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device 2 2 4 Show Other Services Provides an overview of services assigned to other service attendants or services requested for a certain location Display Services 05 For Service attendant For Location Ansicht tras AA E Figure 2 27 Tablet Displaying Other Services Step 1 for Service attendant To view the services of service attendants select this radio button select a service attendant in the drop down list and click Display for Location To view the services requested for a location select this radio button select a location and click Display Opens a screen with the services for the selected service attendant for Service attendant option button selected or for the selected location for Location option button selected A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 3 Service Tracking with mobile devices Service Tracking Browser Based Device Services for a Location itt Internet Explorer Er ff 13 29 Es 000 Services for Location 102 Service towelset z large towels not lila ee toothbrush and toothpaste oe Figure 2 28 Tablet Displaying Other Services Step 2 Services for Location Shows the location number Service Below the heading you can see the description of the service together
16. dants select Attendant menu item select a service attendant from list and click Finish for Location To view the services requested for a location select Location menu item select a location and click Finish Finish Opens a screen with the services for the selected service attendant for Attendant menu selected or for the selected location for Location menu selected A31003 E3000 U100 1 7619 09 2014 2 14 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Services for a Location F al 61 15 29 y Other locations Status Submitted Location 105 VIP Level 0 Assigned to ENGINEERING ROOM ENG SERVICE HVAC f Status Submitted Location 105 VIP Level O Assigned to ENGINEERING TV MALFUNCTION TV remote Figure 2 10 Smartphone Displaying Other Engineering Services Step 2 Services for Location Shows the location number Service Below the heading you can see the description of the service together with status icons describing the service status To view more details concerning a service click the service text and the Detailed service view screen opens A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 15 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 4 Complaints 2 Opens the Complaints home screen On this screen you can accept reject and create ne
17. e Opens the screen for requesting new services A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 11 Service Tracking with mobile devices Service Tracking Smartphones and Tablets Use this function to request new services which are not your responsibility e g leaking pipes or which you have noticed during your work e g you notice a broken ash tray that needs replacing or you meet a guest who asks you to organize him a bottle of wine You must not reject services that have been assigned to you and then make a new request using this function A x F uf Please select code for new service request Please enter additional details for new service request y New task ENG NR Engineering New Request TECSERNG FO UPS failure TECNICAL SERVICE NON GUEST Please select location for new service request SERVENG ROOM ENG SERVICE 202 HVACMAL HVAC MALFUNCTION TVMAL 203 TV MALFUNCTION HSIAMAL HSIA MALFUNCTION 204 205 206 207 208 209 805 BACKOFFICE CONFERENCE ROOM LOBBY_FO POOL RESTAURANT Previous Page Next Pz Previous Page Finish o Figure 2 8 Smartphone Creating a New Engineering Request Steps 1 3 Location Select the location the service is requested for Code Select the service code or text The other field will be filled in automatically However check the entry The field displays the first item in the list of all possible entries c
18. en with the services for the selected service attendant for Attendant menu selected or for the selected location for Location menu selected A31003 E3000 U100 1 7619 09 2014 2 8 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Services for a Location JE 10 17 y Other locations Status Submitted VIP Level 0 Location 105 gt Assigned to ROOMSERVICE AMENITIE Iron amp dest Status Submitted VIP Level 0 Location 105 gt Assigned to ROOMSERVICE Status Submitted VIP Level 0 Location 105 gt Assigned to FO MGT INFO request Info payrr Figure 2 6 Smartphone Displaying Other Services Step 2 Services for Location Shows the location number Service Below the heading you can see the description of the service together with status icons describing the service status To view more details concerning a service click the service text and the Detailed service view screen opens A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 3 Engineering Opens the Engineering requests home screen On this screen you can accept reject and create new services in the Engineering Category 2 1 3 1 My Tasks Opens the screen with the list of all Engineering services assigned to you With this item you can accept and reject s
19. ervices in the list and mark performed services as Done a F all 720 12 39 1 Task details Location 108 Status Submitted Assigned to ROOMSERVICE VIP Level 0 Created 2014 09 01 04 57 PM Modified on 2014 09 02 12 37 PM Details MINIBAR FILLING Figure 2 7 Engineering Service Task Details 2 10 A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Location Displays the location where the service should be performed Details Displays the text of the requested service and the details if available Created Modified at Displays the date and time of the creation last modification of the service request Guest Displays the name of the guest for whom the service should be performed Status Contains current service status Use this field to accept and reject services or to mark performed services as Done Following statuses are available Accepted the Front Office staff is informed that you have accepted the service and you have to perform it within a defined time Rejected the Front Office staff is informed that you have rejected the service and the service disappears from the list of your services Done the service disappears from your service list and the Front Office staff is informed There is no undo to accepting rejecting and marking the services as Done 2 1 3 2 Request New Servic
20. ge Confirms your entries and opens the next step screen Previous Page Returns to the previous screen without any changes To request a new service enter the location and the service code or text with the respective list and confirm with Next gt Enter either the code or the text Please enter information for the new service request Enter details if necessary To enter details click inside the details field Use the keyboard which appears in the lower part of your smartphone to enter details To hide the keyboard click outside the comment field oe Confirms the entries and submits the request to Front Office EN Returns to the HSC Mobile Home screen A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 7 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 2 3 Show Other Services Provides an overview of services assigned to other service attendants or services requested for a certain location 8 F 90 09 53 fa a Other locations Display services for Attendant Location Figure 2 5 Smartphone Displaying Other Services Step 1 for Service attendant To view the services of service attendants select Attendant menu item select a service attendant from list and click Finish for Location To view the services requested for a location select Location menu item select a location and click Finish Finish Opens a scre
21. hin a defined time Rejected the Front Office staff is informed that you have rejected the Complaint handling and the service disappears from the list of your services Done the Complaint disappears from your service list and the Front Office staff is informed There is no undo to accepting rejecting and marking the Complaints as Done 2 1 4 2 File New Complaint a Opens the screen for filling new complaint Use this function to fill in new Complaints which are not your responsibility or which you have noticed during your work You must not reject Complaints that have been assigned to you and then make a new Complaint using this function A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 17 Service Tracking with mobile devices Service Tracking Smartphones and Tablets gt A Al Please select code for new service request 4 Please enter additional details for new service request lt y New complaint HVACMAL HVAC MALFUNCTION AMENITIES AMENITIES l l Some food was not fresh from buffet Please select location for new service request MINIBAR MINIBAR FILLING MSER 100 COMPLAINT SERVICE MGEN COMPLAINT GENERAL 101 COMROOM COMPLAINT ROOM 1 02 COMFOOD COMPLAINT FOOD 103 COMFRONT COMPLAINT FRONT OFFICE TVMAL 1 04 TV MALFUNCTION RESCOLDFO 1 05 RESTAURANT FOOD COMPLAINT New Complaint 106 107 108 109 200 201 202 203 Previous Page Next
22. iew screen opens A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 21 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 5 Inspect Opens the Inspect home screen On this screen you can change the Room Status and Enter Minibar Consumption 2 1 5 1 Room Status Opens the Room Status menu With this item you can change Room Status amp F al 85 H 10 54 BF al 84 10 54 Room status y Room status Please select location api Please select room status 100 a Cleaned 101 r Uncleaned 102 Y Out of order 103 E Cleaned and vacant 104 E Cleaned and occupied 105 le Uncleaned and vacant 106 le Uncleaned and occupied 107 Inspected and vacant 108 Inspected and occupied 109 al incnected Figure 2 15 Inspect Change Room Status Steps 1 2 Location Choose the location for which status should be changed A31003 E3000 U100 1 7619 09 2014 2 22 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Room Status Choose appropriate Room Status only statuses which have been activated in HSC administration are available 2 1 5 2 Minibar Posting Opens the Minibar posting home screen gt x gt al Please select article Please enter consumed amount y Minibar posting Coca Cola 0 5L Please select location Vodka 0 3 dcl Whiskey 0 5 del 102 103 104 105 106 107 108 109
23. ile Home Screen you will find icon bar comprising icons Rapid Response Engineering Complaints Inspect Set Break and Logout You can access all available functions directly by clicking on the icons Your HSC icon bar depends on the configured fetures i e you can use all functions that you see on your screen functions that haven t been configured for your user account are hidden A31003 E3000 U100 1 7619 09 2014 2 2 HSC V2 6 Mobile User Guide GS Lo A EZ 12 37 lt y HSC Mobile 2X F vA e Rapid response Engineering Complaints nspect Figure 2 1 HSC Mobile Home Screen Dp Figure 2 2 HSC Mobile Menu Icons A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 3 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 2 Rapid Response La hal Opens the Rapid Response requests home screen On this screen you can accept reject and create new services in the Rapid Response Category 2 1 2 1 My Tasks Opens the screen with the list of all Rapid Response services assigned to you With this item you can accept and reject services in the list and mark performed services as Done ua R all 72 12 39 1 Task details Location 108 Status Submitted Assigned to ROOMSERVICE VIP Level 0 eated 2014 09 01 04 57 PM Modified on 2014 09 0
24. member or Complaints filled in for a certain location 8 F A 09 53 fa a Other locations Display services for Attendant Location Figure 2 13 Smartphone Displaying Other Complaints Step 1 for Service attendant To view the Complaints assigned to specific staff member select Attendant menu item select an attendant from list and click Finish for Location To view the Complaints filled in for certain location select Location menu item select a location and click Finish Finish Opens a screen with the Complaints for the selected staff member for Attendant menu selected or for the selected location for Location menu selected A31003 E3000 U100 1 7619 09 2014 2 20 HSC V2 6 Mobile User Guide Services for a Location A WEL 13 01 Other locations Li Attendant MANAGER Location 108 gt Assigned to FO MGT COMPLAINT COMPLAINT GENERA Pricer Location 206 Assigned to FO MGT COMPLAINT COMPLAINT FRON O CF Unfr Status Submitted VIP Level 0 Status Submitted VIP Level 0 Service Tracking with mobile devices Service Tracking Smartphones and Tablets Figure 2 14 Smartphone Displaying Other Complaints Step 2 Services for Location Shows the location number Service Below the heading you can see the description of the service together with the service status To view more details concerning a service click the Complaint text and the Detailed Complaint v
25. n see Figure 2 1 A31003 E3000 U100 1 7619 09 201 4 2 26 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device 2 2 Service Tracking Browser Based Device The services created with Front Office are submitted to service attendants who use a Browser Based device with the HSC system In the HSC system service attendants are informed via Browser based devices when and what services they have to perform At the same time they use Browser based devices to inform Front Office about the progress of the service 2 2 1 Working with the Browser Based Device With the Browser Based device you can e View accept and reject services see Section 2 2 2 e Create new services see Section 2 2 3 e Setup and cancel a break see Section 2 2 6 e View services requested for different locations and service attendants see Section 2 2 4 This chapter also describes the Browser Based device login and logout Login To log in do the following steps 1 Turn your device on 2 Browse to hotel portal A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 27 Service Tracking with mobile devices Service Tracking Browser Based Device Internet Explorer 7 15 40 Xx slo TH Ansicht Extras lt A 42 font tg Ansicht Extras lt A 4 font rg Figure 2 19 Browser Based Device Displaying the Keyboard E gt Ej 3 Enter http HSC_server_address 8270 into the
26. navigation bar 4 Inthe Launch HSC 2 6 Applications area click the PDA Service Tracking item A31003 E3000 U100 1 7619 09 2014 2 28 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device 192 168 100 30 2270 hhsc_pdacontroller index js PSE Hospitality Welcome to the attendant s login User name Figure 2 20 Tablet Login 5 Select your user name and enter your PIN Username Select your user name PIN Enter your PIN 1 2 3 4 5 6 7 8 9 0 Use the digit buttons to enter your PIN A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 29 Service Tracking with mobile devices Service Tracking Browser Based Device Opening screen The Tablet opening screen consists of the icon bar and the working area see Figure 2 21 below The Tablet GUI language depends on the language s assigned to the service attendant by the administrator when configuring Service Tracking see Administration Manual Chapter 5 However the Welcome screen language depends on the Tablet Browser s language setting and the Login screen is always in English Da Internet Explorer 7 15 30 Xx 0060 Loc Service 201 bathrobetslippers _ a 102 bowelset 2 large towels not lila See 102 toothbrush and toothpaste eee 401 Bathrobe Ansicht Extras lt A yl ont tea Figure 2 21 Tablet Opening Screen E Username Displays
27. obile User Guide Service Tracking with mobile devices Service Tracking Browser Based Device Please enter information for the new service request a ba Please enter information for the new service request Ly lt Previous Ansicht Extras lt p 4 ge Figure 2 25 Tablet Creating a New Service Request Step 2 Please enter information for the new service request Enter comments if necessary To enter a comment click inside the comment field Use the keyboard which appears in the lower part of your Tablet to enter a comment To hide the keyboard click outside the comment field Confirms the entries and submits the request to Front Office lt Previous Returns to the previous screen A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 35 Service Tracking with mobile devices Service Tracking Browser Based Device The new service request has been saved Location 102 Code HSKER E T Text bath mat Comment large Back bo service list Figure 2 26 Tablet Creating a New Service Request Step 3 The new service request has been saved This screen provides you with the summary of the requested service Location Displays the location of the requested service Code Displays the code of the requested service Text Displays the text of the requested service Comment Displays remarks concerning the service if available Back to service list Returns to your servi
28. onnected with the entry in the other field A31003 E3000 U100 1 7619 09 2014 2 12 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Next Page Confirms your entries and opens the next step screen Previous Page Returns to the previous screen without any changes To request a new service enter the location and the service code or text with the respective drop down list boxes and confirm with Next gt Enter either the code or the text Please enter information for the new service request Enter comments if necessary To enter a comment click inside the comment field Use the keyboard which appears in the lower part of your smartphone to enter a comment To hide the keyboard click outside the comment field oe Confirms the entries and submits the request to Front Office EN Returns to the HSC Mobile Home screen A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 13 Service Tracking with mobile devices Service Tracking Smartphones and Tablets 2 1 3 3 Show Other Services Provides an overview of services assigned to other service attendants or services requested for a certain location 8 F 90 09 53 fa a Other locations Display services for Attendant Location Figure 2 9 Smartphone Displaying Other Engineering Services Step 1 for Service attendant To view the services of service atten
29. s the screen for requesting new services Use this function only to request new services which are not your responsibility e g leaking pipes or which you are not able to perform at the moment e g you notice a broken ash tray that needs replacing or you meet a guest who asks you to organize him a bottle of wine You must not reject services that have been assigned to you and then make a new request using this function A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 33 Service Tracking with mobile devices Service Tracking Browser Based Device Please enter information for the new service request Location Code SER EN Text Ansicht Extras AA E Figure 2 24 Tablet Creating a New Service Request Step 1 Location Select the location the service is requested for Code Text Select the service code or text The other field will be filled in automatically However check the entry The field displays the first item in the list of all possible entries connected with the entry in the other field Confirms your entries and opens the next step screen Cancel Returns to the original screen without any changes To request a new service enter the location and the service code or text with the respective drop down list boxes and confirm with Next gt Enter either the code or the text the other information will be filled in automatically A31003 E3000 U100 1 7619 09 2014 2 34 HSC V2 6 M
30. w Guest Complaints 2 1 4 1 My Complaints Opens the screen with the list of all Complaints assigned to you With this item you can accept and reject Complaints handling and mark handled Complaints as Done ES 2 F al 81 11 37 F sic 11 44 1 My complaints y Task details gt Assigned to FO MGT COMPLAINT VIP Level 0 a A Sd a BE AAG Location 108 Location 206 Status Submitted Stat Assigned to FO MGT COMPLAINT VIP Level 0 rita COMPLAINT FRONT OFFIC Unfriendly staff 014 09 03 11 35 AM Assigned to FO MGT COMPLAINT VIP Level 0 Created 2014 09 03 11 36 AM Modified on 2014 09 03 11 36 AM Details COMPLAINT GENERAL Price not as advertised Figure 2 11 Complaints Complaints list and Complaints details Location Displays the Complaint location A31003 E3000 U100 1 7619 09 2014 2 16 HSC V2 6 Mobile User Guide Service Tracking with mobile devices Service Tracking Smartphones and Tablets Details Displays the text of the Complaint Created Modified at Displays the date and time of the creation last modification of the Complaint Guest Displays the name of the guest who Complained Status Contains current Complaint status Use this field to accept and reject Complaint handling or to mark handlled Complaints as Done Following statuses are available Accepted the Front Office staff is informed that you have accepted the Complaint handling and you have to perform it wit
31. with status icons describing the service status To view more details concerning a service click the service text and the Detailed service view screen opens see Figure 2 23 2 38 A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide Change Room Status Opens the screen for submitting room status Runners Page Google Chrome EM 4 172 16 22 50 82 70 nhsc_pdacontroller mailn jsp 000060 Set Room status Location E 0 0 U Jn cle ane d l v Cleaned T Cleaned 5 Uncleaned Set s Out of order Cleaned and occupied Uncleaned and vacant Uncleaned and occupied Inspected and vacant Inspected and occupied Inspected New status Figure 2 29 Location Service Tracking with mobile devices Service Tracking Browser Based Device Tablet Submitting Room Status Select the room for which status should be changed New status Choose appropriate Room Status only statuses which have been activated in HSC administration are available Set status Confirms your entries and submits the Room Status to Front Office A31003 E3000 U100 1 7619 09 2014 HSC V2 6 Mobile User Guide 2 39 Service Tracking with mobile devices Service Tracking Browser Based Device 2 2 6 Break Sets or cancels your breaks fae Internet Explorer y ef 13 48 3 0000 Setting break was not successful fa Internet Explorer 7 s 13 30 ES 0000
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