2010 SERVICE TRAINING
Contents
1. For the most up to date product information please go to www philips com or call Philips Respironics Customer Service at 1 800 345 6443 2012 Koninklijke Philips Electronics N V All rights are reserved 182. location Hotel information Students are responsible for making their own hotel arrangements Hotels require a major credit card to guarantee room availability Transportation Students are responsible for transportation to and from the training facility Training materials Training materials will be provided by the training instructor on the day of the training Upon completion of the training all training materials for future use will be housed on my respironics com During the training class registration to my respironics com will be discussed Training courses KENNESAW GEORGIA TRAINING Trilogy Performance Verification PV Tool Training 750 00 4 hours February 21 2012 1097912 EverGo Service Training 500 00 8 hours February 21 2012 1097916 Philips Respironics System One Service Training 400 00 8 hours February 22 2012 1097915 UltraFill Service Training 500 00 8 hours February 22 2012 1097917 EverFlo Millennium M10 Service Training 500 00 8 hours February 23 2012 1097958 SPRING MEDTRADE LAS VEGAS NEVADA Trilogy Performance Verification PV Tool Training 750 00 4 hours April 10 2012 1097959 EverGo Service Training 500 00 8 hours April 10 2012 1097967 Philips Respironics System One Service Training 400 00 8 hours April 11 2012 1097979 UltraFill Service Training 500 00 8 hours April 11 2012 1097968 EverFlo Millennium M10 Service Training 500 00 8 ho
3. 87 4445 To order any of the computer based training CBT courses contact customer service at 1 800 345 6443 Once the order is entered by Customer Service your login and password will be emailed to you within 24 business hours The CBT will take the user through sections of instructions and will require the user to take and pass a quiz at the end of each section At the end of the CBT a final test will be given After all quizzes and tests are passed the registered user will receive a certificate of completion The on line computer based service training covers the following e Product overview and specifications Theory of operation Product components Operation Maintenance Troubleshooting Repair amp replacement procedures System requirements To properly run the online training you must have the following e Broadband Connection at least 256kb second DSL Cable Corporate LAN etc e Screen Resolution of 1024 x 768 e Microsoft Windows 98 2000 ME XP PC Pentium processor 233 MHz 64 MEG RAM e Internet Explorer version 5 0 or newer e Macromedia Flash Player version 6 or newer free download from http www macromedia com e Windows Media Player version 7 or newer Products covered in REMstar training e REMstar Plus w C Flex e REMstar C Flex e REMstar Pro w C Flex Products covered in Millennium training e All Millennium Concentrators Products covered in EverFlo training e All EverFlo Concentrators Special r
4. UE 7 Transportation eT 7 Traning mesletlalss 5 noe natalium iu 7 Train COUPSOS Sec ccse cates ccn i ie ete nere ndisse neben e dude 8 EverFlo amp Millennium M10 service amp repair course seeesesessseess 10 EverGo service amp repair Course usssssssssssssssseeeeeeeeennennennn nnne 11 Philips Respironics REMstar and Bi level service and repair course 12 Trilogy performance verification PV tool course eseseeeeeesssse 13 UltraFill service repair and upgrade course sssssseee 14 Computer based service training eeessseesessseeeeseeee eene 15 Special request service amp repair courses ssssssssseeeeeeeee 16 Training Mm XO dea conste preteen Dreher Doercte yee eens eee Bee ete EE Ens 17 Welcome to Philips Respironics Home Healthcare Solutions Philips Home Healthcare Solutions a global leader in the sleep respiratory and monitoring markets is passionate about improving the quality of people s lives with solutions that are designed around the needs of our customers and their patients For us innovation is driven by gaining insight into the needs of the people who use our products Building on our core strengths we provide effective and intuitive solutions in the areas of sleep management home respiratory management home monitoring and respiratory drug delivery For over 30 years
5. equest service amp repair courses Cost Legacy CPAP BiPAP 400 Fee includes All instruction and work materials Daily lunches and coffee breaks Mailing address Philips Respironics 1010 Murry Ridge Lane Murrysville PA 15668 Phone 724 387 4040 Fax 724 387 4445 Class size 12 students Training class topics e Basic operation and manipulation e Theory of operation e Troubleshooting e Hardware removal and replacement e Performance testing The standard program for special request trainings will be determined at the time of the request Special request trainings are not part of the 2012 training schedule and must be requested through the Philips Respironics Service Business department Thirty days of advance notice are required for all special request trainings to ensure trainer and facility availability Products covered in Legacy CPAP and BiPAP special request training BiPAP Pro 2 BiPAP Plus BiPAP Auto BiPAP S T BiPAP autoSV with Smartcard BiPAP AVAPS REMstar Heated Humidifier REMstar Auto 2ith C Flex REMstar Pro 2 with C Flex OmniLab BiPAP autoSV Advanced OmniLab Advanced M Series SleepEasy 16 Training in Your area On site training Programs available What is on site training On site training is when we come to you Let us provide a training program in your area What products are offered on site All of the training platforms listed in this brochure are available as an on si
6. nd BiPAP service and repair course The standard program for the Philips Respironics REMstar amp BiPAP service and repair course is one full day of intensive training Class price includes e All instruction and work materials e Meals and snacks Products covered in training e All products on the Philips Respironics REMstar amp BiPAP platform Class size 12 students Training class topics e Service manual and field communication review Physical description of devices Repair and replacement procedures System setup procedures Test equipment overview Testing procedures Trilogy performance verification PV tool course The standard program for the Trilogy performance verification PV tool course is one half day of intensive training Fee includes e All instruction and work materials e Meals and snacks Products covered in training e latest released version of Trilogy Performance Verification Test Tool at time of class Class size 8 students Training class topics The PV Tool software will provide the trained user the ability to verify the essential performance and safety of the Trilogy unit under test UUT The PV Tool software can be used with Trilogy ventilators in place of the Trilogy Field Service Application FSA in the following conditions only e During the Preventive Maintenance PM interval to ensure the unit is performing to specification The FSA Post Test was originally the only test allowed to perfo
7. nsibility for creating new product service testing procedures training module creation and writing technical service documentation for the Ventilation Product Line He holds a degree in digital and analog electronics and has more than 22 years of experience in several technical fields Greg Burt Greg has been a member of Philips Respironics for 12 years currently as a technical specialist His responsibilities include creating new product service procedures training module creation and writing technical service documentation for the Diagnostics Home Monitoring and Oxygen Product Lines He spent 12 years in the U S Coast Guard where he attended Electronics School David Koth David Koth has been a member of Philips Respironics for over three years He started in the Kennesaw Service department as a Technician repairing the EverFlo EverGo Millennium CoughAssist and UltraFill products After 2 years he helped start the second shift service team and was the technician in charge of 10 other employees He was responsible for training guiding and insuring the repairs to units was in accordance with Philips policies His prior history was in the calibration service industry for over 10 years He has a 2 year diploma from Appalachian Technical College in Electronics He is a Navy veteran who worked on gas turbine systems for ship propulsion for 4 years Class Enrollment Class size is limited and is offered on a first registered first at
8. rm this operation now either the PV Tool or FSA Post Test can be used e After replacing ONLY an AC Inlet Connector The FSA Pre and Post Test were originally the only test qualified to ensure the unit is performing to specification Now either the PV tool or the FSA can be used 13 UltraFill service repair and upgrade course The standard program for the UltraFill service and repair course is one half day of intensive training Class price includes e All instruction and work materials e Meals and snacks Products covered in training e UltraFill Class size 12 students Training class topics e Warranty statement System specifications Theory of operation Pneumatic diagram Control panel indicators and definitions Component removal and replacement EverFlo to EverFlo UltraFill compatible upgrade procedures Air O2 flow diagram Control panel LED indicator definitions Component identification and description Component removal and replacement Testing procedures 14 Computer based service training Cost 150 REMstar Training 027 150 Millennium Training 001 200 EverFlo Training 165 Fee includes e Acertificate of completion after successfully completing the course e The ability to use the course as many times as needed Course locations Anywhere with computer access Mailing address Philips Respironics 1010 Murry Ridge Lane Murrysville PA 15668 Phone 724 387 4040 Fax 724 3
9. se The standard program for the EverFlo service and repair course is one full day of intensive training Class price includes e All instruction and work materials e Meals and snacks Products covered in training EverFlo EverFlo Q EverFlo UltraFill Compatible Millennium M10 Class size 12 students Training class topics e Warranty System specifications Theory of operation Pneumatic diagram Control panel indicators and definitions Component removal and replacement EverFlo to EverFlo UltraFill upgrade procedures Air Os flow diagram EverFlo model differences Control panel LED indicator definitions Component identification and description Component removal and replacement Testing procedures 10 EverGo service amp repair course The standard program for the EverGo service and repair course is one full day of intensive training Upon successful completion of this training course you will be able to repair EverGo devices with serial numbers greater than 109500 Class price includes e All instruction and work materials e Meals and snacks Products covered in training e EverGo Portable Oxygen Concentrators with serial numbers greater than 109500 Class size 12 students Training class topics e Warranty statement EverGo serial number cuts Specifications Pneumatic diagram Component identification and description Component removal and replacement Testing procedures 11 Philips Respironics REMstar a
10. te training To request on site Trilogy training all test equipment must be purchased and at the location What are the benefits of on site training Convenient and economical for large training groups When is on site training available Training is contingent upon instructor availability All requests for on site training must be made 30 days prior to the requested date What is included in on site training The terms and conditions of on site training will be determined by the service business department and regional sales manager What is the cost of on site training One day of on site training 2 000 plus the cost of a seat for each individual attending the training Two days of on site training 3 000 plus the cost of a seat for each individual attending the training Three days of on site training 4 000 plus the cost of a seat for each individual attending the training Example A request for on site EverFlo training has been requested and the total number of attendees is determined to be three A fee of 2 000 is applied for the one day of on site training plus a fee of 500 for each student bringing the total for the on site training to 3 500 Who do I contact to schedule On site training Philips Respironics Attn Service Business Department 1010 Murry Ridge Lane Murrysville PA 15668 Phone 724 387 4040 Fax 724 387 4445 17 This document contains the most current training information as of this printing
11. tend basis A confirmation email or fax and directions to the training location will be sent to the student within three days after receipt of payment If a class is full we will contact the enrollee with standby or alternate class date information Class Registration To register for any of the service training programs contact Philips Respironics Customer Service at 1 800 345 6443 For other questions regarding service training contact Philips Respironics Service Business department at Philips Respironics Service Business department Philips Respironics 1010 Murry Ridge Lane Murrysville PA 15668 Phone 724 387 4040 Email Respironics service operations philips com Payment An order on file with customer service and Purchase Order Number are required in advance of the training course If these have not been made prior to the start of the class the student s will not be admitted Course scheduling Courses begin at 8 a m EST and end at 5 p m EST Your travel arrangements should be made to accommodate this schedule Cancellation policy We reserve the right to cancel a class up to 15 days prior to the scheduled class start date Airport information For Pennsylvania training we recommend using the Pittsburgh International Airport approximately 50 minutes from the training location For Georgia training we recommend using the Hartsfield Jackson Atlanta International Airport approximately 45 minutes from the training
12. urs April 12 2012 1097969 MINNEAPOLIS MINNESOTA Trilogy Performance Verification PV Tool Training 750 00 4 hours June 12 2012 1097961 EverGo Service Training 500 00 8 hours June 12 2012 1097970 Philips Respironics System One Service Training 400 00 8 hours June 13 2012 1097980 UltraFill Service Training 500 00 8 hours June 13 2012 1097971 EverFlo Millennium M10 Service Training 500 00 8 hours June 14 2012 1097972 MURRYSVILLE PENNSYLVANIA Trilogy Performance Verification PV Tool Training 750 00 4 hours August 14 2012 1097963 EverGo Service Training 500 00 8 hours August 14 2012 1097973 Philips Respironics System One Service Training 400 00 8 hours August 15 2012 1097981 UltraFill Service Training 500 00 8 hours August 15 2012 1097974 EverFlo Millennium M10 Service Training 500 00 8 hours August 16 2012 1097975 Fall MedTrade Atlanta Georgia Trilogy Performance Verification PV Tool Training 750 00 4 hours October 16 2012 1097965 EverGo Service Training 500 00 8 hours October 16 2012 1097976 Philips Respironics System One Service Training 400 00 8 hours October 17 2012 1097982 UltraFill Service Training 500 00 8 hours October 17 2012 1097977 EverFlo Millennium M10 Service Training 500 00 8 hours October 18 2012 1097978 EverFlo amp Millennium M10 service amp repair cour
13. we have delivered solutions and technologies that are focused on people and the issues they face Our tradition of people focused innovation throughout the care cycle combined with our ability to anticipate market needs has made Philips Home Healthcare Solutions a name acknowledged worldwide as a principal innovator in the markets that we serve Philips Respironics training and development Philips Respironics provides service training for homecare and hospital service technicians These training programs are taught by certified Philips Respironics Service Specialists and are designed to e Provide Technicians with hands on training in a conducive learning environment e Instruct service technicians to properly repair test and maintain Philips Respironics devices and equipment e Teach troubleshooting techniques e Familiarize technicians with Philips Respironics service documentation e Provide training certification upon successful completion of the program Meet the training team David Smith David has been a member of Philips Respironics for 13 years He spent the first six years of his career with Philips Respironics as a senior service technician before transitioning into the role of technical specialist supporting sleep therapy devices He holds an associate degree in biomedical engineering technology from Penn State University Scot Waugaman Scot has been a member of Philips Respironics for four years Scot has respo
14. ye RESPIRONICS Schebde Otad Agar y cS ini Grd ote atem E tit ae Seach i LES Deo Piet Lant Patent howe Pietra poet Cute fe Abies Wale Pet ate OMNE gue E s E F D i i HT Wdeties settes eties Steet Meter Sietiei Xbet nd mgee service training catalog 2012 LIPS PHI RESPIRONICS Our facility is ISO certified The information in this publication covers Philips Respironics training courses at the time of this publication We reserve the right to make changes to these classes schedules and pricing at anytime with or without notice or obligation Training catalog contents Training catalog contents 6 ccm Pract oe beue Eo eeu rape c eames aes 3 Philips Respironics training and development sssseeeeeeeesss 4 Meet the training team cccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeeeeeeeseeaaaaeeeeeeeeeeenees 5 Glass Enrolment ssassn Mese n Mic Ac c nA ACAD e A M hee es 6 Glass Enrollments uc dad dudo oce Lond ice bb need bocas Eau Bertin Decimo an 6 Glass BBgIStKatlofias Sod Ci a DOES Cr E DOR aae 6 Payment ME P 7 Course scheduling oo eerte pedet ui dundeden cte deas o utut beds cus uds 7 Cancellation policy ne euin cet tnter tind eot end ius edens ten ee eet 7 PAIN DONE UIMLOMIT AU ON ac irie a Ur cones x tae ie i eae cnn neat reda usu icy 7 Hotel antorffidlloli ed cose tereti c tS ctn A t LLLA i A LEA d AE L
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