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9700 - DirectCash ATM

1. A 1 Emme eee ENABLE DISABLE COMMUNI eme ____ T E To E nne E sers ven To E nne serene e ss Pepe T E esee erronee oor E E emm a T E ET emm eee L S Les SEE SECTION 5 MANAGEMENT FUNCTIONS FOR MORE INFORMATION TRITON SYSTEMS INC OPERATION MANUAL 97XX Series SECTION 3 INITIAL SETUP TABLE 3 4 USER DEFINED SETUP PARAMETERS FACTORY e Er omes nmm T E omes emere coron es eem emen eem towsccrerewen foe eee renes os 7 Pe eem neenon Too E mn S ENTER RANDOM PRIZE ENABLE DISABLE COUPON 4 RS o ener renes ILLI e eee Dos o a 9 T ees Er fe To o oe T oe esee T E Er eee emm ome
2. 818 sisi 5 olz gje 5 clio ole 515 als si lt lolo 5 lt 9 8 8 8 m 3 S 5 5 S Multiple cassettes of same type installed Error Pick motor over current eration timeout ror 2 sec Timeout waiting for Pick Unable to clear width sensors during reject nsufficient notes to learn ailing edge timeout at exit 4 5 5 o o 5 o 2 o 2 z oim ceja go jo 9144 ale 219 co o 2 t o 2 a 5 o lt 3 5 m x 5 o 2 9 5 2 9 3 3 5 D 5 S S D 5 e m 2 2 amp 37 47 107 113 myo 513 8 em 5 2 5 5 5 alz 3 a o 2 z 2 9 9 5 2 5 3 c 5 5 X X X X X X X X X 2 2 Alo o 515 5 8 HE 219 218 ols olo Sls 912 vio JE 213 olo o amp lo gs olo 218 215 o D 5 2 eS 3 D o o 5 g 9 o 5 X 2 o o 5 o X c
3. SEE SECTION 5 MANAGEMENT FUNCTIONS FOR MORE INFORMATION TRITON SYSTEMS INC OPERATION MANUAL 97XX Series SECTION 3 INITIAL SETUP TABLE 3 2 REQUIRED SETUP PARAMETERS FACTORY E o E o nnne id E o E o oem nnn cen ep o Eo oem sees e o E o mes o E o enano o o ose noe eee ees fe fo T oem EE 7 o nemen o Eo ese mm 9 ML _ omes T __ dre o eem I LL E o eem nro _ oes o D E omes SEE SECTION 5 MANAGEMENT FUNCTIONS FOR MORE INFORMATION TRITON SYSTEMS INC OPERATION 97XX Series SECTION 3 INITIAL SETUP TABLE 3 3 IMPORTANT SETUP PARAMETERS FACTORY CT pee e C T E ET eem emen seme E ET eee oe
4. T roce p se E l e onem E E omes menos sersecrors MANAGEMENT UNTEN SEE SECTION 5 MANAGEMENT FUNCTIONS FOR MORE INFORMATION TRITON SYSTEMS INC SECTION 4 CURRENCY HANDLING OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Introduction The purpose of this section of the manual is to de scribe the procedures for 1 Removing and replac ing note cassettes 2 Loading cassettes and 3 Removing and replacing the Reject Notes as appli cable Information concerning note handling and quality issues are explained where appropriate Dispensing Mechanisms The 97XX series Cash Dispensers use a variety of dispensing mechanisms Depending upon Cash Dis penser model the dispensing mechanism may hold one or more Note Cassettes The Reject collection method may use a reject compartment that is inte grated into the Note Cassette or a separate reject container Currency capacity depends upon the dis penser mechanism installed in the Cash Dispenser but is also affected by note quality and thickness Typi cal capacities are provided in the following table The dispensing mechanism delivers the appropriate number of notes from the Note Cassette s to fulfill the customer s withdrawal request The purpose of the Reject area or vault is to accept and hold notes
5. 9 Prone namer norco 5 Fs 3 x a e Emm menn nnne soe LL Le x x x x emer etre De Pe eo conmunkatonserer E gt 1 m sene apenso it bong maae when we cassone re sores w e x x as x x x eerte bore meer soni OC XO eo minorem commana warn PED MAX ATTENPTS Wes Par x x x x jeeweeme E LE LE deem L Pare ETE emm w o dem L EC s mmm L s rr Cw EE remet s EO entm or toman eene L5 Cw EE o emm 1 rem em L5 C EE emere ESTE deem ei Pam emere mens cou E ECL dresses nomen ses x lt xj lt i x Tr 1r TRITO
6. No connect Contact your service provider for assistance k BGD DONE GOOD Contact your service provider for assistance EOT received Contact your service provider for assistance 15 s _ 0 os 00 sie Timed out waiting for EOT Contact your service provider for assistance Communication problems Contact your service provider for assistance Processor not communicating with modem correctly Contact your service provider for assistance TRITON SYSTEMS INC 8 22 SECTION 9 CUSTOMER TRANSACTIONS OPERATION MANUAL 97XX Series SECTION 9 Customer Transactions Introduction The daily operation of the Cash Dispenser is quite simple and straightforward Once the terminal has been properly configured see Section 3 Setup the only management functions that will be used on a regular basis are the CLOSE and JOURNAL functions see Section 5 Management Functions This section discusses the day to day operation of the Cash Dis penser from a customer standpoint Customer Transactions A customer begins a transaction on the Terminal by inserting their ATM card into the card reader of the terminal The card must be inserted so that the magnetic stripe can be scanned by the card reader s sensor If the customer inserts the card incorrectly a warning message will be displayed accompanied by sever
7. s Triton A DOVER COMPANY MODEL 97XX SERIES CAsH DISPENSER OPERATION MANUAL VERSION 2 0 07102 00042B 03 2003 HEADQUARTERS RMA Return MATERIAL AUTHORIZATION RETURN ADDRESS 522 E Railroad Street 21405 B Street Long Beach MS 39560 Long Beach MS 39560 PHONE 228 868 1317 FAX 228 868 0437 COPYRIGHT NOTICE Copyright Delaware Capital Formation Inc 2002 2003 All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any human or computer language in any form by any means whatsoever without the express written permission of Delaware Capital Formation Inc DOVER and the DOVER logo are registered trademarks of Delaware Capital Formation Inc a wholly owned subsidiary of Dover Corporation CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES DISCLAIMER The manufacturer of the Cash Dispenser product s dewcribed herein makes no representations or warranties either expressed or implied by or with respect to anything in this manual and shall not be liable for any implied warranties of fitness for a particular purpose or for any indirect special or consequential damages Information in this document is subject to change without notice and does not represent a commitment on the part of the manufacturer USE OF THIS PRODUCT IN A MANNER OTHER THAN THOSE DESCRIBED IN THIS MANUAL MAY RE
8. ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 135 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES HEARTBEAT MESSAGE Eee AHO THE DELAY PERIODO MINUTES Factory DErauLr DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select ATM MONITORING Select HEARTBEAT MESSAGE DESCRIPTION The HEARTBEAT MESSAGE feature is designed to provide a means of reporting communications system status to the host pro cessor Status reporting by dial up ATMs is now the norm but the single most important feature that cannot be monitored is the communi cations status The absence of transactions from a particular ter minal can means one of two things Usually the lack of calls indi cates nothing more than a slow period Sometimes though a piece of the communications system will fail and inhibit any calls from being made The host has no way of determining which sce nario is occurring in any kind of real time mode The Heartbeat Message overcomes this limitation When this feature is ENABLED the terminal will call the host after a period of inactivity During this call the terminal will request a COMMS KEY DOWNLOAD the normal configuration download request and will also
9. Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen Select MORE DIAGNOSTICS Select the RESET TEST MODEM option DESCRIPTION This test confirms that the CPU Module can communicate with the modem and that the modem can be configured This test does not test the ability of the modem to communicate on the phone line If the RESET TEST MODEM TEST fails contact your service pro RODEN CONFIGURED vider for assistance Press the cancel key to return to the diagnostic s menu TESTED DK If the test is successful the following message screen will be dis played ERROR Conpitions If the test fails an error message will be displayed TRITON SYSTEMS INC 5 27 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Li SELECT CASSETTE Alem Factory DEraurr N A Access INSTRUCTIONS FEED CHARHEL FEED LHHHHEL 4 1 Select the DIAGNOSTICS option from the MANAGEMENT FUNCTIONS menu ES cm EXIT 2 Select MORE DIAGNOSTICS 3 Select FORCE UNLOCK CASSETTE DEscRIPTION This function provides a means of overriding the unlocking mecha nism associated with a particular cassette It is only to be used immediately after failure of a normal cassette unlock operation Occasionally a condition may occur that prevents a cassette from being removed from the dispensing mechanism note that is lodged or jammed in a cassette s gate could cause such a condi
10. ERROR Conpitions When CompuServe is used as the communication media for send ing and receiving transaction data to the Processor an incorrect CompuServe ID will cause communication between the terminal and the Processor to fail Never change the COMPUSERVE ID unless instructed to do so by your processor TRITON SYSTEMS INC 5 116 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES MODEM SETUP Factory DEFAULT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the MODEM SETUP option DESCRIPTION Selecting the MODEM SETUP OPTION from the TELEPHONE screen allows the terminal operator to select the following param eters DIAL MODE DIAL RATE BAUD RATE MODEM SETUP STRING RESET TEST MODEM ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 117 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES DIAL MODE Factory DeFAuLt DTMF ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select TELEPHONE Select the MODEM SETUP option Select DIAL MODE DESCRIPTION The modem is configured to dial in either the touc
11. Enter the current combination Initially set at 1 2 3 4 5 6 Enter the new combination twice The combination is now changed Enter the new combination to open the lock Lockout Feature The lock includes a WRONG TRY PENALTY lockout feature that prevents entry from unauthorized personnel This feature performs as follows Entry of four consecutive invalid combinations will disable the lock for 5 minutes During this lockout period the panel LED will flash every 10 seconds During this time no other combination entries will be allowed At the end of the lockout period if two more consecutive invalid combinations are entered the 5 minute lockout period will restart TRITON SYSTEMS INC B 2 OPERATION 97XX Series APPENDIX B ELECTRONIC LOCK Bad Battery Battery Replacement Screws If the lock beeps repeatedly while open or beeps twice and re fuses to open the 9 volt battery located in the battery box on the inside of the door is weak or dead and needs to be replaced Note If the lock will not operate i e no signal from the panel when Battery Box a button is pressed while the door is closed and locked the bat tery is dead and the lock must be energized from the two external terminals on the front right side of the push button panel To energize the lock connect a 9 volt battery across the external terminals with the negative terminal of the battery facing up Con tinue to hold th
12. 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES CLEAR JOURNAL CLEARING JOURNAL Factory DEFAULT ALL RECORDS HILL BE MARKED Access INSTRUCTIONS 1 Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen 2 Select the CLEAR JOURNAL option to mark all journal entries stored in the Electronic Journal since the last time the CLEAR JOURNAL or PRINT JOURNAL functions were completed DESCRIPTION The CLEAR JOURNAL command is used to mark all unprinted records in the journal as audited This means that they will not be printed out the next time a PRINT JOURNAL command is per CLEARING formed Audited records are not erased They are marked as if JOURNAL they had been printed When this function is selected a confirma tion screen prompts the user to answer YES CLEAR to continue with operation or NO CANCEL to quit If the user answers YES PLEASE WAIT CLEAR the following screen will be displayed When the journal has been cleared the SELECT JOURNAL FUNC TION screen will be displayed Note that even after this command has been completed records are still available for printing by us ing the PRINT LAST X ENTRIES command Error Conpitions If the operation fails and error message will be displayed TRITON SYSTEMS INC 5 37 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS PRINT LAST X ENTRIES TU PRIHT Factory DEraurr N A Access INSTRUCTIONS 1 Se
13. la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n ex de pas 5 UNITED KINGDOM This equipment has been approved in accordance with Council Decision 98 482 EC for pan European single termi nal connection tro the public switched telephone network PSTN However due to differences between the indi vidual PSTNs provided in the different countries the approval does not of itself give unconditional assurance of successful operation on every PSTN network termination point In the event of problems contact your equipment supplier in the first instance This unit uses only DTMF address signaling TRITON SYSTEMS INC CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES EMISSIONS EMI This device complies with Part 15 of the FCC rules Operation is subject to the following two 2 conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harm
14. Factory DEFAULT OFF Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select SCHEDULE CLOSE DESCRIPTION This function allows you to turn on or off the SCHEDULE CLOSE feature It also provides access to the CHANGE SCHEDULE func tion which allows you to specify the time of day when a CLOSE process will be automatically initiated if the SCHEDULE CLOSE feature is turned ON When the feature is turned OFF the close procedure must be initiated manually The current state of the SCHEDULE CLOSE feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF NOTE The close information will be written to the Electronic Jour nal allowing it to be printed out or retrieved by a remote computer equipped with Triton Connect software version 3 0 or later Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 6 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS CHANGE SCHEDULE Factory DEFAULT Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select SCHEDULE CLOSE 3 Select CHANGE SCHEDULE SET TIME gt DEscRIPTION This function is used to set the time in hours and minutes at which the terminal will automatically initiate contact with the processor and pe
15. MARKETING MESSAGE SURCHARGE MESSAGES WELCOME MESSAGE SURCHARGE OWNER EXIT MESSAGE STORE MESSAGE TERMINAL OWNER ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 61 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MARKETING MESSAGE Factory NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT ETE TEE M cs FUNCTIONS menu Fa CLEAR LINE RIGHT FB 2 Select CHANGE MESSAGES F4 CASE UPPER 3 Select MARKETING MESSAGE DEscRIPTION The MARKETING MESSAGE function allows you to compose a message that will appear on any printed products that include the store message e g customer receipts day closes coupons etc The message can be up to four lines long Enter letters numbers and punctuation as described in the following paragraphs The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alohanumeric charac ters The keys on the left side of the display are designated F1 through F4 The keys on the right side of the display are lt F6 gt through F8 The F1 key centers the text on the line where the cursor appears The F2 key erases all text in the current mes sage F3 clears the text on the current line ee e Sekh Dese e dep The F4 Key is used similarly to a CAPS LOCK k
16. UE Access INSTRUCTIONS key unen Finished 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select ALARM THRESHOLDS Select SET JOURNAL THRESHOLD DESCRIPTION This function allows you to enter the number of journal entries that will act as a threshold When the number of journal entries rises above the value set in this function the terminal will automatically contact the remote Triton Connect computer and initiate a transfer of the journal Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 144 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SET SCHEDULED JOURNAL bha beer in 24 Factory DEFAULT 0 hour formak during whieh jarnal dala Will reporled Access INsTRUCTIONS MS EE UAR TNNT 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select ALARM THRESHOLDS Select SET SCHEDULED JOURNAL DESCRIPTION This function allows you to enter the time at which the terminal will automatically contact a remote Triton Connect computer and ini tiate a transfer of the journal ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 145 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUN
17. call them as soon as possible to report the damage Take photographs of the damaged packaging prior to opening the boxes If this is not possible make note of key points such as whether the equipment is on a pallet if the banding is intact how the boxes are damaged etc Keep all of the packaging for inspection by the shipping company If you unpack the equipment take photographs of the damaged equipment If this is not possible make note of the damages You must file a claim with the shipper for shipping damages immediately after reporting the damages Should you specify the carrier we recommend that you explore with this chosen carrier the policies and proce dures regarding shipping damage claims prior to selecting them as your preferred carrier If the equipment receives structural damage and is in an un installable condition Triton will work with you to arrange for a replacement unit to be shipped as soon as possible The purchaser will be billed for the replace ment unit Triton s Repair Technicians will repair the damaged unit after it is returned to our facilities We will credit the purchaser s account for the full purchase price of the damaged unit minus the cost of returning the unit to like new condition Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field Therefore we will not ship primary structural parts such as a cabinet head or main cabinet body for repair in the
18. 10 00 DESCRIPTION TRANSACTIONS 100 REJECTS 0 Selecting this function prints a receipt summarizing activity on the cassette since the last CASSETTE CLOSE was performed The totals are not cleared set to zero or reported to the host during a Sample TRIAL CASSETTE CLOSE trial cassette close receipt The following information is provided 1 START Includes the starting quantity of notes in the cassette and the total value of this quantity 2 DISPENSED Shows the number of notes that have been dispensed and the value of this quantity of notes 3 REMAINING Shows the number of notes remaining in the cassette and the total value of these notes 4 VALUE OF EACH DOC The denomination of the notes in the cassette 5 TRANSACTIONS The number of transactions that have occurred since the last 6 REJECTS The number of reject events Rejects can involve more than a single note per event ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 12 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS CASSETTE CLOSE THIS IS LINE 1 OF THE STORE MESSAGE THIS IS LINE 2 OF THE STORE MESSAGE THIS IS LINE 3 OF THE STORE MESSAGE FACTORY DEFAULT N A THIS IS LINE 4 OF THE STORE MESSAGE Access INSTRUCTIONS Term 000000000000000 9700 SERIES 9705 SERIES 9710 SERIES 9750 Date Time 03 11 01 10 04 45 AM 1
19. 9705 5 9750 SERIES AD SCREENS RD SCREENS Factory DEFAULT ENABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Select AD SCREENS DESCRIPTION The terminal must have at least one Memory Expansion Card in stalled for this feature to operate AD SCREENS is a feature that causes the display on an idle terminal to alternate between the WELCOME SCREEN and a screen containing graphics and text elements used to make an advertisement screen AD SCREENS are created in a special graphics editor that runs from the Triton Connect Terminal Managers program The graphics editor lets the user import 16 color bit mapped graphic files in the omp format with a maximum resolution of 320 dots by 240 dots The graphic can then be relocated in the display area Then text can be added to the display and the graphic and text are saved in the proprietary TCG Triton Connect Graphic file format TCG files can then be downloaded to the terminals Expansion Memory Card for display on the screen In addition to the graphic data is also downloaded that establishes what time of day and for how long the Ad Screen is displayed Selecting ENABLE from the AD SCREENS Menu turns on the AD SCREENS feature Selecting DISABLE turns off the feature ERROR Conpitions There are no error conditions directly associated with this function
20. 97XX Series SECTION 2 BASIC OPERATION Accessing Management Functions You can enter the terminal MANAGEMENT FUNCTIONS main menu screen by performing any one of the three procedures listed below 1 Ifthe Customer Welcome screen is being displayed press and hold down the lt CTRL gt key while holding down the lt CTRL gt key press the 1 key Release both keys After a moment the Top Menu screen shown in Figure 2 1 will be displayed Select the MANAGEMENT FUNCTIONS option Reset the terminal by removing and reapplying power to the terminal When the Top Menu is displayed select MANAGEMENT FUNCTIONS Remove and then reapply power to the terminal using the ON OFF switch located on the right side of the card cage inside the upper enclosure of the terminal When the Top Menu is displayed select MANAGEMENT FUNCTIONS The Top Menu allows you to choose one of two options CUS TOMER TRANSACTIONS or MANAGEMENT FUNCTIONS Se lecting CUSTOMER TRANSACTIONS changes the display to the Customer Welcome screen so the terminal is ready to perform customer transactions Selecting MANAGEMENT FUNCTIONS opens the password screen which in turn provides access to menus that are used for changing or viewing terminal parameters Whenever the MANAGEMENT FUNCTIONS choice is selected the terminal will ask for a password to be entered For a first time configuration enter the default MASTER PASSWORD of 123456 on the keypad and then press the E
21. DESCRIPTION 9700 9705 and 9710 Series When the PURGE option is selected a PURGE command is sent Gash Dispensers to the dispenser instructing it to exercise its note transport sys tem No notes will be dispensed from the cassettes but this action should remove any notes that may be present in the transport path of the dispensing mechanism The return code for a successful PURGE depends upon the model of the Cash Dispenser 9700 9705 9710 The Return Code for a successful purge is 20 20 20 If any code other than 20 20 20 is displayed contact your service provider for assistance Press the cancel key to return to the DIAGNOSTICS main menu 9750 The Return Code for a successful purge is 0 If any code other 9750 Series Cash Dispensers than 0 is displayed contact your service provider for assistance Press the cancel key to return to the DIAGNOSTICS main menu Conpitions The Return Code received as a result of initiating a PURGE com mand may indicate an error condition in the dispensing mecha nism TRITON SYSTEMS INC 5 20 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES TEST DISPENSE Factory DEFAULT RETURN COOE 202024 Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Select the TEST DISPENSE option DESCRIPTION The TEST DISPENSE command instructs the dispensing mech
22. ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 124 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES RECEIPT OPTION RECEIPT OPTION DISRBLED Factory DErauLr DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Choose RECEIPT OPTION DESCRIPTION This feature allows the customer to select the option of receiving or not receiving a receipt at the completion of a transaction When RECEIPT OPTION is ENABLED the customer is presented with a message at the conclusion of the transaction asking whether they want a receipt or not If they respond NO to the question a receipt is not dispensed If they respond YES to the question a receipt is printed If the customer does not respond to the question a re ceipt is automatically printed after a forty second delay If you don t want the customer to have this option DISABLE the RECEIPT OPTION Customers will then receive a receipt after every transaction ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 125 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES TRITON CONNECT Factory DErauLr DISABLED Acc
23. FAST CASH SCREEN AMOUNTS screen Press the screen key next to the amount to be changed and it will begin to blink Enter the new amount whole dollar amount only and then press the lt OK gt key The value will replace the blinking amount The amounts entered must be even multiples of the denomination in the cassette The amounts do not have to be in any particular order although typically they increase in value moving from upper left and down then upper right and down DO NOT enter an amount that is larger than the MAXIMUM WITHDRAWAL AMOUNT ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 99 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 SeRIES 9750 SERIES KEY MANAGEMENT Factory DEraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the KEY MANAGEMENT option DESCRIPTION The KEY MANAGEMENT function provides access to Cash Dis penser functions that control the method of entry for the Master Key and the Comms Communications Key The functions ac cessed through this menu are listed below ENTER MAC MASTER KEY ENTER PIN MASTER KEY INJECT MASTER KEYS ENTER MAC WORKING KEY ENTER PIN WORKING KEY DOWNLOAD WORKING KEYS Conpitions IMPORTANT The MAC MASTER KEY must be entered before the MAC Workin
24. FUNCTIONS menu EXIT Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the CURRENCY DATA option DESCRIPTION The CURRENCY DATA Function enables you to enter a seven character string of parameters that describes the currency in a cassette see Figure above The parameter string consists of 1 Currency Code 2 Value and 3 Variant Code CURRENCY CODE This is a three character descriptor for the currency type example USD represents US Dollars See the Table on the next page for a listing of supported Currency Codes To use the Table find the country of interest in the left hand col umn then move to the right to find the description of the currency type in the second column Move to the third column to find the specific three character Currency Code to use for the selected country and currency type VALUE This three character parameter describes the denomina tion of the currency in the cassette The Value is two part a two character base value and a single character multiplier The Value 021 for example consists of a base value of 02 and a multiplier of 1 The multiplier represents the number of zeros to add to the base value In this example add one zero to 02 02 0 to make 020 which indicates a denomination of twenty USD021 for example represents a twenty
25. INSTRUCTIONS A 1 Select TERMINAL CONFIGURATION from the MANAGEMENT D FUNCTIONS menu R5 EXIT Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Select the CASSETTE option DESCRIPTION This option provides a convenient way to switch between cassettes when performing cassette specific operations Simply select the cassette you wish to work with A B C or D and a menu of con figuration functions applicable to the selected cassette will be pre sented This option is also used to LOCK or UNLOCK the cassettes in the dispensing mechanism chassis Note that this function affects all of the cassettes as a group The LOCK CASSETTES option but ton will lock all cassettes as a group while the UNLOCK CAS SETTES option will UNLOCK all cassettes as a group The current lock status of the cassettes is indicated by the label in the lower left part of the display You must UNLOCK the cassettes before removing any of them from the mechanism After re installing one or more cassettes LOCK them in place prior to placing the Cash Dispenser back into operation ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 95 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Ls DESCRIPTION Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from
26. OPTIONS ACTIVATE SECTION 6 MAINTENANCE Introduction Replenishing the Receipt Paper Cleaning the Enclosure Cleaning the Display Card Reader Cleaning Card Reader Problems Communication Problems SECTION 7 JOURNAL ENTRIES Journal Entries SECTION 8 ERROR RECOVERY Resetting the Cash Dispenser Miscellaneous Error Codes SECTION 9 CUSTOMER TRANSACTIONS Introduction Customer Transactions Voice Enabled Transactions TRITON SYSTEMS INC X CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES APPENDIX B ELECTRONIC LOCK Entering the Combination Changing the Combination Lockout Feature Bad Battery Battery Replacement APPENDIX C WARRANTY POLICY TRITON SYSTEMS INC SECTION 1 INTRODUCTION OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION What s in This Manual This manual describes the operating features of the Model 97XX series Cash Dispenser family The setup and operating procedures given in this manual are gen erally applicable to any Model 97XX series Cash Dispenser If your Cash Dispenser does not have the ability to perform some of the features described in this manual it is because your processor does not support the feature or the dispenser was purchased with out that particular option In this manual the terms Cash Dispenser Dispenser or Terminal are used interchangeably Cash Dispenser Families The 97XX Cash Dispenser family consists
27. Press the LEFT ARROW key to back up and erase a character ENTER 16 PIN MASTER KEY THEM PRESS Normally the PIN MASTER KEY contains only one part However some keys may contain multiple parts If this is the case separate RE ENTER FIM MASTER KEY individuals will hold the parts If your key has multiple parts you dud n must answer the question ANOTHER KEY with a YES until all parts are entered simul Lanscusly for Ecrrwapending h x ad 2 BLUE 4 hex 2 0 hex BLUE 5 hex BLUE 3 haw BLUE F hax TRITON SYSTEMS INC 5 103 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the PIN MASTER KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN MASTER KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the PIN MASTER KEY is corrupt and you should contact your service organization for assistance Error Conpitions If the PIN MASTER KEY is not entered correctly no message traf fic can take place so be sure to enter the key accurately If y
28. Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select CASSETTE CLOSE CASSETTE CLOSE e700 Sexes QTY AMT 1 Select CLOSE from the MANAGEMENT FUNCTION screen START 7500 7 5000 2 Select CASSETTE CLOSE Choose a cassette B D NEN bio 3 Select CASSETTE CLOSE REMAINING 1109 1900 VALUE OF EACH DOC 10 00 DESCRIPTION TRANSACTIONS 100 REJECTS 0 The CASSETTE CLOSE function is used to complete the balanc ing of a specific currency cassette of the Cash Dispenser This function prints a report summarizing all activity on the Cash Dis Sample CASSETTE CLOSE receipt penser for the selected cassette since the last CASSETTE CLOSE was completed The report includes a total of all transactions The CASSETTE CLOSE is normally completed as the final step in balancing the currency cassette before removing it to be replen ished The CASSETTE CLOSE report is printed to the Receipt Printer Completing a CASSETTE CLOSE clears the cassette to tal from the Cash Dispenser NOTE The Cassette Close operation also resets the number of bills loaded in the cassette to zero 0 After performing a cassette close use the ENTER QTY IN CASSETTE function to enter the number of bills in the cassette ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 13 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER QTY IN CA
29. Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES ACCOUNT TYPES Factory DEFAULT Access INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen 2 Select ACCOUNT TYPES DEscRIPTION This function allows you to turn on or off the availability of two account types SAVINGS and CREDIT CARD When an account type is turned ON the terminal will provide that option to the cus tomer When an account type is turned OFF the selected account type will not be displayed to the customer The current state of the account type is shown as either ON or OFF in the applicable button label on the display Press the button next to the label to toggle the state of the account type between ON and OFF ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 157 SECTION 6 MAINTENANCE OPERATION MANUAL 97XX Series SECTION 6 MAINTENANCE Introduction This section of the user manual covers preventive and corrective maintenance procedures appropriate for user personnel The fol lowing areas are covered 1 Replenishing Receipt Paper Describes how to replace a spent receipt paper roll Cleaning the Enclosure The proper way to clean the ATM housing Figure 6 1 Cut any paper between the roll and the printer feed path with Card Reader Cleaning The recommended card reader scissor
30. THRESHOLD JOURMAL THRESHOLD JOURWAL SCHEDULE 00 Factory OFF a gu cre BET LIH EHEH ACCESS NSTRUCTIONS Re or ser 1 Select TERMINAL CONFIGURATION from the MANAGEMENT JOURNAL or DL FUNCTIONS menu em Select SET TERMINAL PARAMETERS i Select MORE Select MORE Select ALARM THRESHOLDS DEscRIPTION This function allows you to turn on or off the LOW CASH THRESH OLD JOURNAL THRESHOLD and SCHEDULED JOURNAL fea tures 1 LOW CASH THRESHOLD When this feature is turned ON the terminal sends a notification message to a remote Triton Connect computer if the amount of cash in the cassette falls below the level specified using the SET LOW CASH THRESHOLD function When this feature is turned OFF no notification message will be sent JOURNAL THRESHOLD When this feature is turned ON the terminal will send a notification message to a remote Triton Connect computer if the number of entries in the journal exceeds the level specified using the SET JOURNAL THRESHOLD function When this feature is turned OFF no notification message will be sent SCHEDULED JOURNAL When this feature is turned ON the terminal will automatically send all journal data to a remote Triton Connect computer at a time established using the SET SCHEDULED JOURNAL function When this feature is turned OFF the journal will not be sent automatically The current state of each function is shown as either ON or OFF in the appl
31. TYPE SERVICE CURRENCY DATA CASSETTE DESCRIPTION ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 88 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Las SET BILL DIMENSION Factory COUNTRY SPECIFIC EHTDACUENEHT BILL DIPEMSIONRE Imm Acckss INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Select a cassette A B C or D Choose SET BILL DIMENSION DEscRIPTION This function enables you to enter the WIDTH and LENGTH measurements of the item in the specified cassette The informa tion you enter will be stored in the cassette so it is important to ensure that the specified cassette is present in the mechanism during this operation If the operation fails an error message will be displayed ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 89 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Las VALUE Factory Deraurr 0 00 Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the VALUE o
32. There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 59 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Lio DISPENSED Factory DEFAULT 0 Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select DISPENSED COUPONS Select the SET RANDOM WINNING option DESCRIPTION This function sets the frequency at which the random prize cou pons will be dispensed The random coupon is won by a random number of transactions of any type The winning percentage can be set from 0 to 100 For example if the winning percentage is set to 10 then 1 out of every 10 transactions will be awarded a prize To enter a value press the CHANGE option enter a new random percentage then press lt OK gt Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 60 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS CHANGE MESSAGES Factory DEraur r Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION the MANAGEMENT FUNCTIONS menu 2 Select CHANGE MESSAGES DEscRIPTION The CHANGE MESSAGES option of the TERMINAL CONFIGU RATION menu allows information for the following screens to be changed by the terminal operator or a service technician
33. US dollar denomination The value 050012 would represent 100 01 00 US dollar de nomination VARIANT This is a single character that represents the version of the note The Variant Code should initially be set to 1 if a new version of the denomination becomes available contact Triton Systems Technical Support for an updated Variant Code TRITON SYSTEMS INC 5 93 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS The current values of the above listed data will be displayed near the top of the screen as a string of seven characters When the CHANGE button is pressed an input field appears allowing you to enter new data To enter a digit 0 9 simply press the key that has that digit To enter a letter first press the CTRL key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the RIGHT ARROW key to lock in the letter If your next character is a letter you must press the CTRL key again Enter the data appropriate for the type value and variant for the currency to be loaded into the cassette then press the OK button to accept it IMPORTANT After entering of the new currency data remove and reinstall each cassette in the Cash Dispenser This will ensure the update
34. and removing a cleaning card as shown in Figure 6 8 It may be necessary to clean the card reader more often in loca tions that see heavy usage Figure 6 7 new roll of paper installed on the Printer TRITON SYSTEMS INC 6 4 OPERATION 97XX Series SECTION 6 MAINTENANCE Card Reader Problems The following procedures provide help in recovering from card reader problems Can t Read Customer Card Reset the ATM If the problem still exists continue with next step Access Management Functions main menu Figure 6 8 Use the cleaning cards on a monthly basis to maintain Select the DIAGNOSTICS option Select the MORE effective card reader operation DIAGNOSTICS option Select the SCAN CARD option Insert and remove an ATM card If no error message is received but card still can t be read contact your service provider If an error message is received continue with the next step Open the ATM control panel Remove and reconnect the data cable ribbon style cable on the card reader Close the ATM control panel Reset the ATM Try to read a card If the problem still exists contact your service provider Can t Insert Card Fully 1 Open the control panel to allow light to shine through the card reader slot Examine the slot from the rear of the card reader If a foreign object is discovered try to dislodge it Use a thin smooth strip of cardboard or wood such as a tongue depress
35. bundles the same height on both sides and place after the cupped bundles Old and New Notes Always place the bundles containing old notes into the cassette first nearest the handle and bundles containing new notes last nearest the dispense opening 4 9 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Place old notes together Common notes Simply place the prepared bundles in the cassette Make sure the note pile is as even as possible If necessary use your hands to smooth and level the pile On cassettes that do not use a pusher plate locking mechanism release the pusher plate against the notes If the cassette uses pusher plate locking turn the key to release the catch allowing the pusher plate to compress the notes A ae M L Load notes TRITON SYSTEMS INC Close and lock the cassette Remove the key Slide the cassette back into its compartment in the dispensing mechanism Make sure the cassette is fully inserted You will feel the cassette latch securely into the snap catches Removing the Reject Cassette The reject tray is located just above the currency cas sette in the dispensing mechanism Follow these steps to remove the reject tray 1 Slide the reject tray out of its compartment in the dispensing mechanism Place the tray on a flat surface Remove reject cassette 2 Unlock the tray using the supplied key Flip the top back to gain access to the
36. card cannot be used for transactions on the Cash Dispenser TRITON SYSTEMS INC 5 30 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 SeRIES 9750 SERIES LANGUAGE IDIOMA Factory DEFAULT COUNTRY SPECIFIC Access INSTRUCTIONS Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen to view the additional options available DESCRIPTION This function provides access to the options that control the lan guage that is displayed on the Cash Dispenser LCD Display Cur rent language options include English or Spanish certain interna tional versions of terminal software provide a French option in stead of Spanish and a customer option feature enables or dis ables customer selection of the language in which text is presented on the LCD display ENGLISH INGLES SPANISH ESPANOL ENABLE CUST OPTION DISABLE CUST OPTION ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 31 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES ENGLISH INGLES CUSTOMER SELECTED LANGUAGE Factory N A OPTION IS Access INSTRUCTIONS THGLES OFT LE 1 Select the LANGUAGE IDIOMA option from the cust OPTION MANAGEMENT FUNCTIONS screen EXIT 2 Select the ENGLISH INGLES option DESCRIPTION Choosing this function w
37. ceipt printer it can still be read and printed again Old records are retained in the electronic journal until 2045 records have been stored at which time the journal must be printed or cleared The software on the terminal makes it easy to retrieve stored infor mation as often as necessary From the operator s standpoint use of the journal is simple All that is required of the operator is to do a PRINT JOURNAL command on a regular basis Typically the journal should be printed out whenever a DAY CLOSE is completed although this is not a requirement When the PRINT JOURNAL command is selected only the records acquired since the last PRINT JOURNAL command will be printed Therefore you don t have to keep track of what record was printed last because the terminal does it for you TRITON SYSTEMS INC 1 6 OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION If the printed copy of a group of records is accidentally lost or de stroyed or the receipt printer runs out of paper before completely printing a group of records it is a simple matter to reprint them since they remain stored in the journal until overwritten as ex plained earlier Distributor EPROM Access With Challenge This feature provides increased security by allowing each distribu tor to select their own unique EPROM access code for each termi nal they sell or service Procedures for entering and changing the EPROM Access Code are contained in
38. even with LOW CURRENCY CHECKING disabled To avoid this the Cash Dispenser must be reset with the cassette out of the dispenser or more than 60 bills must be loaded into the cassette 5 82 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS INTERNATIONAL CURRENCY Factory DErauLT COUNTRY SPECIFIC Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the INTERNATIONAL CURRENCY option DESCRIPTION This feature will allow operator personnel to select one of nine pos sible monetary symbols C f L Pt Q that describe the type of currency that will be dispensed by the Cash Dispenser The default symbol can be viewed and changed through the termi nals Management Functions Monetary symbols for use with following currencies are supported by the Cash Dispenser C The symbol for the Colon Costa Rica The symbol for the Colon El Salvador symbol of the Dollar and Peso f Thesymbol for the Franc L The symbol for the Lempira Pt The symbol for the Peseta symbol for the Pound Q The symbol for the Quetzal Y The symbol for the Yen 1 2 3 4 5 6 7 8 9 When the INTERNATIONAL CURRENCY menu is displayed press the screen key next to the CHANGE SYMBOL option until the de sired currency symbol is displayed Press EXIT t
39. jammed cur rency and currency sticking together Clear the feed path as needed 33 34 35 36 37 38 39 Remove and inspect the cassette s for damage that could 47 48 49 50 51 80 81 prevent proper dispensing Also make sure the currency is fit 191 356 for dispensing If there is no currency in the cassette s or the currency level is too low fill the cassette s and reinstall Close and lock the security container Reset the Cash Dis penser If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider TRITON SYSTEMS INC 8 9 Refer to your ATM Operations Manual for procedures on checking and setting this parameter This Procedure applies to the following error codes 185 186 187 188 189 190 TRITON SYSTEMS INC 8 10 ERROR RECOVERY PROCEDURE o Unlock and open the Cash Dispenser control panel and turn power OFF This Procedure applies to Check the paper feed path Ensure no cables or ground wire is the following error codes impeding paper path between paper roll and printer 138 139 140 141 Cut paper between paper roll and printer with a set of scissors Open printer by loosening the thumb screw on side of printer mechanism Lift printer head and gently pull paper from front of printer NEVER PULL PAPER BACKWARD FROM THE REAR OF PRINTER Check the b
40. letter first press the CTRL key then press the key that has the letter you want The first press of the key will display the first char acter above the number Subsequent presses will display the other characters in sequence When the character you want is displayed press the RIGHT ARROW key to lock the letter If the next character is a letter the CTRL key must again be pressed first The description of a NON CASH item may contain up to 28 alpha numeric characters TRITON SYSTEMS INC 5 98 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES FAST CASH AMOUNT FRST CASH SCREEN RHDUHTS SELECT AMOUNT BE CHANGED Factory DErau r PROCESSOR SPECIFIC Access INSTRUCTIONS B BB B 1 Select TERMINAL CONFIGURATION from the MANAGEMENT 8 088 FUNCTIONS menu EXIT Select SET TERMINAL PARAMETERS 2 3 Select CASSETTE SETUP 4 Choose the FAST CASH AMOUNT option DESCRIPTION During a withdrawal transaction the FAST CASH screen prompts the customer to select the amount of the withdrawal from a list of five convenient amounts These amounts are entered by the ter minal operator using the FAST CASH AMOUNT function Up to six digits more with software versions that support extended field lengths can be entered into any data field accepting a monetary value Selecting this function displays the
41. of the currency 4 2 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Tape on the surface of the currency used for re Preparing New or Uncirculated Notes pairing patching or any other purpose Staples pins or any other foreign body attached to the notes Corner folds of a size greater than 1 2 on either axis Two or more notes joined by any means Excessively crumpled or crinkled New or Uncirculated Note Defects All the conditions listed for used notes Excessive bowing due to conditions of packing and storing New or uncirculated currency must be burst and fully separated prior to loading into cassettes Preparing Notes Use the following procedures to prepare notes before inserting them into a Note Cassette Preparing Used Notes Remove the band around each bundle of notes Remove foreign objects e g pins paper clips crumbs etc Remove torn or very worn notes Straighten any folded notes TRITON SYSTEMS INC Remove the band around each bundle of notes Separate the notes from each other by Striking the bundle hard against the edge of a table or similar object Flipping through each bundle of notes in both di rections at each end Using a Note Counter 4 3 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING MODEL 9700 SERIES Replenishing Cassettes 1 Open the Cash Dispenser security container via the enclosure lo
42. of Cash Dispenser operation and to ensure receipts and other records are accurately annotated with the correct date and time Status Monitoring Close and Date Time parameters are included in this category User Defined These parameters are configured at your discretion and are used to customize the appearance and functionality of the Cash Dis penser to meet the unique language needs of your intended cus tomers adjust user interface appearance satisfy advertising or promotional requirements or meet other locale specific require ments The management of optional features is also included in this area Languages Receipts Coupons Messages Ad Screens User Interface and Options parameters fall into this category NOTE The importance level of individual parameters as described in this manual is provided as a general guide to assist you in un derstanding and prioritizing the setup requirements of your Cash Dispenser If after evaluating your unique requirements you feel that a parameter is more or less important to your particular needs you are free to treat that parameter accordingly TRITON SYSTEMS INC OPERATION MANUAL 97XX Series SECTION 3 INITIAL SETUP Cash Dispenser Setup Parameters Tables 3 1 through 3 4 list Critical Required Important and User Defined parameters respectively Each table lists the applicable Cash Dispenser model series 9700 for example represents the 9700 Series product li
43. of a number of Cash Dispenser models The primary diference between the various mod els is in the type of dispensing mechanism installed The dispens ing mechanism holds and dispenses currency The 97XX family includes the 9700 9705 9710 and 9750 Cash Dispenser series Each series such as 9700 Series or 9710 Se ries uses a dispensing mechanism that is unique to that series Each model in a model series such as 9700 Series uses the same type of dispensing mechanism but provides other features that distinguish it from the other models in the series The two primary characteriestics that differentiate the various models in a series are 1 Class of Service and 2 Security Vault Access Type Class of Service Business vs Level 1 The basic Model 97XX is U L certified for Business Hours Ser vice This means that the currency should be removed from the dispenser and stored in a safe location when the business is closed to the public Other dispensers in the 97XX family may be U L certified as Level 1 providing additional security and the ability to store currency during non business hours Security Vault Access Front vs Rear The basic model Cash Dispenser is a front access machine al lowing access to the dispensing mechanism and currency cassettes from the front control panel side of the unit The rear access mod els allow equivalent access from the rear of the unit TRITON SYSTEMS INC WHAT IS A CASH DISPENSER
44. on a random chance or a withdrawal amount deter mined basis Coupons are awarded as printed messages pre sented to the customer on a separate receipt The messages con sist of four lines of text with up to 40 characters in each line The text of the message is entered from the terminal s keypad There are two methods of awarding coupons The RANDOM ap proach awards coupons randomly within a specified percentage range such as 3 of transactions set in the management Func tions TRITON SYSTEMS INC 1 8 OPERATION MANUAL 97XX Series The LEVEL approach awards coupon to each customer that with draws an amount equal to or greater than a specific dollar value that is set in the Management Functions When coupon is awarded the cash dispenser beeps a distinc tive tone displays a message to alert the customer and prints a coupon after the money is dispensed but before the customer re ceipt is printed The prize coupon is printed on a separate receipt and a full cut is made between the coupon and the customer re ceipt Receipt Option This feature gives customers the option of receiving or not receiv ing a receipt after completing a withdrawal transaction The fac tory default for the RECEIPT OPTION is disabled meaning a re ceipt will always be issued after each withdrawal transaction If the RECEIPT OPTION is enabled the customer is given the option of choosing to receive or not receive a printed receip
45. place after the cupped bundles Old and New Notes Always place the bundles containing old notes into the cassette first nearest the handle and bundles containing new notes last nearest the dispense opening 4 5 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Installing cassette Place old notes together 11 Close and lock the Cash Dispenser Common notes Simply place the prepared bundles in the tray Make sure the note pile is as even as possible If necessary use your hands to smooth and level the pile Level the note pile Release the packer plate and lower the reject tray and the lid The cassette can now be removed from the loading tray by sliding it away from the probes Verify that the cassette is primed Be certain the green indicator is showing in the window be low the key Install the cassette into the Cash Dis penser by placing the cassette guides on the dis pensers rails and firmly pushing the cassette in until it locks in place TRITON SYSTEMS INC 4 6 OPERATION MANUAL 97XX Series MODEL 9705 SERIES Removing the Currency Cassette 1 Ensure the terminal is not in use before removing the note cassette Removing the note cassette while the machine is in operation processing customer transactions performing close operations etc can cause the terminal to enter an Out of Service condition Open the outer fascia panel to gain access to
46. position for removal Do not pull the paper backward through the printer This may leave paper fragments that can cause paper jams Push the paper spool or partial roll of paper from its location in Figure 6 3A to the position shown in Figure 6 3B Remove the paper spool from the paper support bracket by pulling the slotted small end of the spool out of bracket Remove the tab securing the end of the new paper roll to itself Use scissors to cut off all of the paper up to and including the Figure 6 4 The paper and paper glue tab Insert the paper spool into the new roll of paper as spool shown in Figures 6 4A and 6 4B Use a 6 inch roll of 60 mm wide thermal paper Be sure the paper spool is inserted so that the paper will feed from the top of the roll when itis installed on the paper bracket Place the paper roll and paper spool back on the paper bracket by sliding the small slotted end of the spool into the large hole in the bracket as shown in Figure 6 5A Note that the paper feeds from the bottom of the roll Push the paper and spool into the operating position to lock them in place as seen in Figure 6 5B 9 Figure 6 4B Spool inserted into the Once the paper roll and spool are installed on the paper bracket roll of paper take the end of paper roll and feed it into the printer path paper entrance as shown in Figure 6 6 Note that the paper feeds from the bottom of the roll Once the paper is fed into the paper p
47. raccorder aux installations de 1 entreprise locale de t l communication Le mat riel doit galement tre install en suivant une m thode accept e de raccordement L abonn ne doit pas oublier qu il est possible que la comformit aux conditions nonc es ci dessus n emp che pas la d gradation du service dans certaines situations Les r parations de mat riel homologu doivent tre coordonn es par un repr sentant d sign par le fournisseur L entreprise de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l utilisateur ou cause de mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise la terre de la source d nergie lectrique des lignes t l phoniques et des canalisations d eau m talliques s fl y en a sont raccord s ensemble Cette pr caution est particulierement importante dans les r gions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui m me il doit avoir recours an service d inspection des installations lectriques ou un lectricien selon le cas AVIS L indice d quivalence de la sonnerie IES assign chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent tre raccord s une interface La terminaison d une interface t l phonique peut consister en une combinaison de quelques dispositifs
48. reject compartment Unlock and open reject cassette 4 10 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING 3 Remove any notes in the reject compartment If the mechanism uses a slide rail mounting sys tem press in on the slide rail locking tab as you slide the mechanism back into the cabinet WARNING Close and lock the security cabinet DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams Close and lock the reject tray Remove the key Slide the cassette back into its compartment in the dispensing mechanism Make sure the reject cassette is fully inserted You will feel the cas sette snap securely into the catches You may wish to record the denomination and num ber of notes removed from the reject tray for use when balancing the note tray against the cassette day close records Reinstalling the Dispenser Mechanism 1 After reinstalling the currency and reject cassettes pull down on the swivel platform locking pin to allow the swivel platform to turn Rotate the mechanism back to the operating po sition Slide rail locking tab Mechanism in operating position If unit is slide mounted release locking tab and slide dispenser into cabinet TRITON SYSTEMS INC 4 11 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING MODEL 9710 SERIES Removing the Note Tray WARNING DO NOT RECYCLE REJECTED NOTE
49. report status if the STATUS MONITORING function is ENABLED This allows the host to determine if a par ticular terminal is still in operation even though it may not be per forming any transactions at the time With this feature enabled the host can finally monitor communications system failures The Heartbeat Message feature on the Cash Dispenser has sev eral parameters that must be set to operate properly These pa rameters are 1 HEARTBEAT MESSAGE This parameters turns on or off the regular call to the host 2 DELAY PERIOD This parameter sets the time interval that must expire before a Heartbeat Message will be sent It is specified in minutes TRITON SYSTEMS INC 5 136 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Once the Heartbeat Message call feature is enabled at the termi nal an internal timer will be initialized to the number of minutes set in the DELAY PERIOD parameter at system power up and after a reset This timer is restarted each time a call is made to the host A call to the host is defined as any transaction including financial balancing and configuration that actually communicates with the host to the point that the Terminal ID is recognized A customer transaction that is declined will reset the timer while a call that fails because the host phone number was busy would not It is important to remember that as long as transactions are being done on the terminal on a re
50. responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty Limited Warranty covers normal use Triton Systems does not warrant or cover damage occurring during shipment of the equipment or components from or to Triton s facilities caused by accident impact with other objects dropping falls spilled liquids or immersion in liquids caused by a disaster such as fire flood wind earthquake lightning or other acts of God caused by failure to provide a suitable installation environment for the equipment including but not limited to faulty wiring in the building in which the equipment is installed installation in a facility with uncontrolled environmental conditions failure to provide a dedicated electrical circuit on which the equipment operates and or lack of proper earth grounding for the equipment caused by the use of the equipment for purposes other than those for which it was designed resulting from improper maintenance caused by any other abuse misuse mishandling or misapplication Under no circumstances shall Triton Systems or its suppliers be liable for any special incidental or consequen tial damages based upon breach of warranty breach of contract negligence strict liabili
51. screen 2 Select the PRINTER SETTINGS option 3 Select SET PRINT LENGTH DESCRIPTION This function sets the minimum length of the receipt provided to the customer after each transaction Error 5 Changing the Print Length to less than 35 lines will prevent the receipt from exiting the front of the Cash Dispenser This may cause paper jams that could result in printer damage TRITON SYSTEMS INC 5 45 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS LOW RECEIPT PAPER Factory DerauLr OUT OF SERVICE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Selectthe PRINTER SETTINGS option 3 Choose the LOW RECEIPT PAPER option DESCRIPTION After selecting the LOW RECEIPT PAPER ON OFF option a screen displaying WHEN RECEIPT PAPER BECOMES LOW THE ATM WILL BE OUT OF SERVICE or IN SERVICE depending on ter minal setup Change to IN SERVICE or OUT OF SERVICE by pressing the Screen Key next to the appropriate text and pressing the EXIT key Selecting the IN SERVICE options will allow the terminal to con tinue to operate after it senses a Receipt Printer Paper Low condi tion Error Code 183 Selecting this option will allow the terminal to operate with low or no receipt paper in the terminal Selecting the OUT OF SERVICE option will allow the terminal to report a Receipt Printer Paper Low conditio
52. terminal software versions support the printing of receipts in Spanish ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 33 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENABLE DISABLE CUST OPTION Factory Deraurr OPTION IS DISABLED Access INSTRUCTIONS 1 Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen 2 Select either option as appropriate ENABLE CUST OPTION DISABLE CUST OPTION DESCRIPTION If the mode is ENABLED the customer will be offered a bilingual screen instructing them to select a desired language currently English and either Spanish or French depending upon software version for the transaction If the mode is DISABLED the cus tomer will not be offered this option Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 34 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES JOURNAL Factory DeFAuLt Access INSTRUCTIONS Select JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen DESCRIPTION Select the JOURNAL function from the MANAGEMENT FUNCTIONS screen to 1 PRINT THE JOURNAL 2 CLEAR JOURNAL 3 PRINT THE LAST X ENTRIES Error Conpitions There are no error conditions directly associated with this f
53. that have been transferred from the Note Cassette s but not dispensed Some situations that could cause the mechanism to reject notes are 1 Multiple notes stuck together and 2 Note width too short or long Other conditions that could cause a reject are de scribed in the next section Media Condition TRITON SYSTEMS INC LEARNING NOTES IMPORTANT The first time a 9705 or 9750 se ries dispenser is used the mechanism will enter a learning mode during which it will reject some notes as it learns the average thickness of the currency In such cases it is recommended that you remove the rejected notes from the unit be fore placing the Cash Dispenser into service WARNING DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams Media Condition If possible store currency at room temperature for at least eight hours before dispensing from the cassettes The number of rejects can be directly influenced by the technique used to load the cassettes and the qual ity of the currency Notes loaded into the cassettes must be in fit condition if a high level of performance low reject and failure rate is expected from the unit Fit notes do not possess any of the defects listed here Used Note Defects Adhesive or sticky substances on the surface of the paper Tears extending more than 1 2 from the edge of the currency Tears holes or missing sections in the body
54. the TERMINAL CONFIGURATION menu 3 Select ENTER RANDOM PRIZE MSG 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select PRINTED COUPONS 4 Select ENTER RANDOM PRIZE MSG DESCRIPTION BE ee ee n nu RANDOM PRIZE MESSAGE consists of four lines of text that are printed on the Random Coupon receipt Enter letters num bers and punctuation as described in the following paragraphs The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric charac ters The keys on the left side of the display are designated F1 through F4 The keys on the right side of the display are lt F6 gt through F8 The F1 key centers the text on the line where the cursor appears The F2 key erases all text in the current mes sage F3 clears the text on the current line The F4 Key is used similarly to a CAPS LOCK key on a com puter keyboard Pressing the lt F4 gt key toggles between upper case and lowercase To enter an alphabetic or punctuation char acter one of the F6 through F8 keys must be pressed fol lowed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discar
55. themselves Press CLEAR to erase everything and start over Press the BACKSPACE key to back up and erase a single character Press QUIT to escape without doing anything Press SET TIME to load the entered time into the clock The Cash Dispenser will not let you enter an invalid number for hours or minutes The clock will properly handle the rollover to the year 2000 ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 155 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS TRANSACTION TYPES Factory DEFAULT ON Access INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen 2 Select TRANSACTION TYPES DESCRIPTION This function allows you to turn on or off the availability of the two transaction types TRANSFERS and BALANCE INQUIRIES When a transaction type is turned ON the terminal will provide that op tion to the customer When a transaction type is turned OFF the selected transaction type will not be displayed to the customer The current state of the transaction type is shown as either ON or OFF in the applicable button label on the display Press the button next to the label to toggle the state of the transaction type between ON and OFF ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 156 OPERATION MANUAL 97XX
56. withdrawal or transfer amount as applicable If the Surcharge Option is enabled surcharging is not blocked for this customer card and the Surcharge Location option is set for Ending a Surcharge Message is displayed here Transaction Processing message appears during processing interval If the transaction was a withdrawal transaction and was successful the customer is prompted to take the cash from the currency slot A transaction receipt will print If the transaction was a withdrawal transfer or balance inquiry transaction and was successful the customer is prompted to take the transaction receipt A thank you message may be displayed briefly after which the Welcome screen is displayed The Cash Dispenser is ready for the next transaction TRITON SYSTEMS INC OPERATION 97XX Series SECTION 9 Customer Transactions Voice Enabled Transactions The terminal provides voice feedback via an integrated output jack enabling sight impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the Cash Dis penser Figure 9 2 Headphone Jack Location shows the location of the headhone jack on the Cash Dispenser Figure 9 2 Headphone Jack Location Araised symbol helps a user locate the headphone jack The Cash Dispenser will automatically detect when a headphone has been plugged into the jack and will immediately switch into voice mode Initially a brief spoken tuto
57. 0 SERIES Removing Note Cassettes Opening Note Cassettes Loading Note Cassettes Installing Note Cassettes Removing the Reject Vault Opening the Reject Vault Closing the Reject Vault Installing the Reject Vault Verify Operation SECTION 5 MANAGEMENT FUNCTIONS Introduction Accessing the Management Functions Menu Function Availability MANAGEMENT FUNCTIONS ENTER QTY IN CASSETTE SELECT CASSETTE TRIAL CASSETTE CLOSE ALL DIAGNOSTICS TRITON SYSTEMS INC vii CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES FORMAT GRAPHIC MEMORY TEST RECEIPT PRINTER VERSION 5 MORE DIAGNOSTICS INJECT NEW CASSETTE ID RESET TEST MODEM FORCE UNLOCK CASSETTE SCAN CARD PRINTER SETTINGS SET PRINT LENGTH LOW RECEIPT PAPER PRINTER GRAPHICS RANDOM LEVEL PRIZE COUPONS PRINTED COUPONS ENTER LEVEL PRIZE MSG ine sane n cest eed te ERE exp ee Ee e ECKE Re CUIRE a ER Dein CER ERR RR 5 50 ENTER RANDOM d tege n e ent Fen dte ee e 5 51 ENABLE DISABLE COUPON AWARDS SET LEVEL PRIZE AMOUNT SET RANDOM WINNING 96 DISPENSED COUPONS SELECT LEVEL COUPON CASS x iiec tete se A EP ee ri DR OE 5 56 SELECT RANDOM GOUPON CASS tette t eerie et esaet t tea te ap eer ceti EE ee jc rer or 5 57 ENABLE DISABLE COUPON AWARDS SET LEVEL PRIZE AMOUNT SET RANDOM WINNING 96 CHANGE MESSAGES MARKETING MESSAGE SURCHARGE MESSAGES WELCOME MESSAGE SURCHARGE O
58. 0 SERIES 9705 SERIES 9710 SERIES 9750 SERIES TERMINAL CONFIGURATION Factory DEraurr Access INSTRUCTIONS Select the TERMINAL CONFIGURATION option from the MAN AGEMENT FUNCTIONS screen DESCRIPTION The TERMINAL CONFIGURATION option provides access to func tions that allow the following parameters to be viewed and changed PRINTER SETTINGS RANDOM LEVEL PRIZE COUPONS CHANGE MESSAGES SET TERMINAL PARAMETERS DATE TIME FUNCTIONS TRANSACTION TYPES ACCOUNT TYPES ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 43 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS PRINTER SETTINGS Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS screen 2 Selectthe PRINTER SETTINGS option DEscRIPTION This menu provides access to the following functions 1 SET PRINT LENGTH 2 LOW RECEIPT PAPER 3 PRINTER GRAPHICS Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 44 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SET PRINT LENGTH HIHIHUH PRINT HUMBER OF LINES RECEIPT Factory DEFAULT 35 ENTER 8 LIMES a 949 Access INSTRUCTIONS i 1 Select the TERMINAL CONFIGURATION option from the MANAGEMENT FUNCTIONS
59. 5 5 m x x x La 28 EAREN gt x E Zaza e x EA EI 20 aes so x RESET x 355 Eze e 9 x ___ o NAME gt NN o MEM o NAM NI o MEM NN v NN o MEM NEN MEAM gt NI v MEM NN o MEME NEN o gt NNI o gt o gt NNI o NAME MEME NN m t 3 o 5 o 5 TRITON SYSTEMS INC 8 4 OPERATION MANUAL 97XX Series SECTION 8 ERROR RECOVERY ERROR CODES RECOVERY PROCEDURES ERROR CODES RECOVERYPROCEDURES _ _____ 52 orase m RR Lu TOC memet ences sumo Reste OC ELE pnm monies sura iere LL Pe fx OC OC x EL see pores vaa soue aorectin eios perse X DL esenoesenondwreme Sd Fx x D EL ommon SOS o s LU o OO ine out wanina reme totes o X X gt xxj x x x x x JH gt gt x lt xix x x xj x C e ee x LOC Dispenser ru
60. 5 OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION 3 Scheduled transfer of electronic journal data to a remote Triton Connect host computer This time can be set at the terminal or via Triton Connect Transaction and Account Type Configuration This feature enables the terminal operator to select the types of transactions transfers or balance inquiries or accounts savings or credit card that will be presented to the customer This feature does not affect the availability of checking account withdrawal trans actions which are always presented Electronic Journal The Cash Dispenser features a solid state electronic journal The electronic journal is based on proven Triton technology and pro vides improved reliability and ease of use The details of each transaction are stored in the journal s memory and can be retrieved at a later date When needed just the infor mation desired can be recalled and a printout of the records made Normally journal data is printed by the unit s receipt printer but with the optional Triton Connect software package the information can be sent to a remote PC Personal Computer for storage and subsequent analysis The information in the electronic journal is maintained in a safe and secure environment The journal is physically located in the lower security cabinet of the unit making it as secure as the cash itself Even after a transaction record has been printed to the re
61. 50 00 Code 32 D 5 R O JOURNAL ENTRIES TYPE Time Authorization Number Communication Status Transaction Type Sequence Number Amount Requested Number of Reject Events Number of Bills Dispensed Dispenser Error Code Amount Dispensed Account Number Terminal ID Number Transaction Types are described in the table on the next page Dispenser Error Codes are described in Section 8 Error Recovery in the operations manual TRITON SYSTEMS INC 7 2 OPERATION Manua 97XX Series SECTION 7 JOURNAL ENTRIES TRANSACTION TYPES Transaction Code Transaction Type Invalid Transaction Type Withdrawal from Checking Withdrawal from Savings Withdrawal from Credit Card Transfer from Checking to Savings Transfer from Saving to Checking Transfer from Credit Card to Checking Transfer from Credit Card to Savings Balance Inquiry Checking Balance Inquiry Savings Balance Inquiry Credit Card Reversal Non Cash Withdrawal from Checking Non Cash Withdrawal from Savings Non Cash Withdrawal from Credit Card Coupon PIN Change TRITON SYSTEMS INC 7 3 SECTION 8 ERROR RECOVERY OPERATION MANUAL 97XX Series SECTION 8 ERROR RECOVERY Introduction This section of the operation manual describes how user person nel can respond to Cash Dispenser error conditions Error Codes Recovery Procedures TEMPORARILY OUT OF SERVICE The Cash Dispenser oper
62. 6 2 50 40 50 40 36 3 44 40 50 40 36 9750 Series Cash Dispensers 4 54 40 50 40 36 Note that the value of the second number in a set of return codes may be either 40 or 50 40 50 The cancel button must be pressed to return to the diagnostic s menu T These areas are the four Feed Channels the Reject Channel and the Transport Channel Choose the area you want to check and press the applicable option button The return code for each of these functional areas of the dispenser will consist of a string of characters that must be interpreted to determine the status of vari ous components within that area Refer to applicable service docu mentation for an explanation of these codes The cancel button must be pressed to return to the DIAGNOSTICS main menu TRITON SYSTEMS INC 5 18 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS The Return Code received as a result of initiating status testing may provide indications of error conditions in the specified chan nel ERROR Conpitions If any code other than what is indicated above is displayed contact your service provider for assistance TRITON SYSTEMS INC 5 19 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES Factory DeFaAuLt N A Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Select the PURGE option
63. A Cash Dispenser offers your custom ers the standard services commonly available from an Automatic Teller Machine ATM such as cash with drawals transfer of funds between accounts and balance inquiries Once a withdrawal has been com pleted the transaction processor the organization that handles the connec tion between the terminal and the banking system network automati cally debits the customer s account The processor credits the merchant s account for the amount of the with drawal plus any surcharge if appli cable at the end of the business day As is typically the case with non bank retail style ATMs the Cash Dis penser does not accept cash depos its 1 2 OPERATION 97XX Series SECTION 1 INTRODUCTION Feature Highlights Important features of the Model 97XX Cash Dispenser family are highlighted in the following list Supports dial up LAN based or wireless CDPD VSAT and Radio Pad communications Satisfies Americans with Disabilities Act ADA specifications for height and access Audio output provides user action feedback as well as headphone accessible audible prompting for sight impaired customers Multi function dip style Card Reader supports magnetic stripe cards or smart cards 97XX without topper Intuitive user friendly keypad and display interface Fixed head thermal printer designed for quiet operation Integrated lighted advertis
64. CLOSE option is used to perform cassette spe cific close operations When the CASSETTE CLOSE option is se lected a cassette selection screen see the description of the SE LECT CASSETTE function for more information is presented which allows the operator to select the specific cassette which will be the focus of the close operations The cassette selection screen is fol lowed by the cassette close options screen The CASSETTE CLOSE option screen provides access to the following functions TRIAL CASSETTE CLOSE CASSETTE CLOSE ENTER QTY IN CASSETTE SELECT CASSETTE ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 11 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS TRIAL CASSETTE CLOSE THIS IS LINE 1 OF THE STORE MESSAGE THIS IS LINE 2 OF THE STORE MESSAGE THIS IS LINE 3 OF THE STORE MESSAGE Factory DEFAULT THIS IS LINE 4 OF THE STORE MESSAGE Access INSTRUCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select TRIAL CASSETTE BALANCE TRIAL CASSETTE CLOSE Term 000000000000000 Date Time 03 11 01 10 04 45 AM QTY 1 Select CLOSE from the MANAGEMENT FUNCTION screen START 7500 2 Select CASSETTE CLOSE Choose cassette A B C or D DISRENSED f 3 Select TRIAL CASSETTE CLOSE REMAINING 400 VALUE OF EACH DOC
65. CONFIGURED AND TESTED OK Error Conpitions An error message will indicate a problem if the setup string is in valid or the modem is not responding TRITON SYSTEMS INC 5 122 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MORE TERMINAL PARAMETERS Factory DEFAULT Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Choose MORE DESCRIPTION Selecting the MORE TERMINAL PARAMETERS option from the TERMINAL PARAMETERS allows the terminal operator or a ser vice technician to view or change the following ADJUST CONTRAST RECEIPT OPTION TRITON CONNECT ATM MONITORING AD SCREENS COMMUNICATION HEADER MORE Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 123 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES ADJUST CONTRAST ADJUST CONTRAST Factory DeFAuLTt CONTRAST Mip RANGE ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Choose ADJUST CONTRAST DESCRIPTION This feature allows the terminal operator to adjust the contrast of the display Change the contrast of the display by selecting the designated UP or DOWN key to set the display contrast for best viewing
66. CTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES BACKGROUND GRAPHICS Factory DEFAULT OFF ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select BACKGROUND GRAPHICS DESCRIPTION The BACKGROUND GRAPHICS function is used to turn ON or OFF the display of background graphics and to select the cur rently displayed background graphic image The current state of the BACKGROUND GRAPHICS function is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the function between ON and OFF To select a background graphic press the NEXT GRAPHIC button to cycle through the available choices The background will change to show the currently selected background Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 146 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS VIEW MODIFY OPTIONS Factory DEFAULT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select VIEW MODIFY OPTIONS DESCRIPTION The VIEW MODIFY OPTIONS FUNCTION provides access to ter minal parameters for setting the following 1 ACTIVATE A selected feature 2 DEACTIVATE A se
67. Conpitions If any code other than 00 is displayed contact your service pro vider for assistance 12345678901234567890123456789012 12345678901234567890123456789012 Primary Phone Number 5555555 Secondary Phone Number Compuserve Routing ID Touch Tone 1200 Baud Dial Rate 70 7 data bits even parity Date Time 03 11 01 10 05 51 AM Mode Demo Surcharging is disabled Term 000000000000000 Terminal Owner Surcharge Owner Surcharge Amount 1 00 0 Eprom Version SD02 02B60 05 24 99 Bill Size 10 00 Maximum Withdrawal Amount 500 00 Program Version SA DEMO 14 10 19 99 Cassette Low Checking is disabled Table Version ST 9700 14 10 12 99 Fast Cash Amounts SPED version SP 01 00 MACing is Disabled Printed date format MMDDYY Language is ENGLISH Prize Coupon printing is disabled Quad serial board is installed EPROM does support quad serial board LED sign is not installed Level prize amount 50 00 Random prize 100 Mkey index 0 PIN Master Key Check Digits 72 0 PIN Working Key Check Digits 8CA64D Minimum lines per receipt 35 Sample RECEIPT PRINTER test results TRITON SYSTEMS INC CHECKING is spelled CHECKING Dispense Counter 2193 Double Encryption is disabled Optional Receipt Printing is disabled Low paper checking is disabled Bill size checking is enabled Extended amount is disabled Status monitoring is disabled Heartbeat is disabled AD screens are enabled Eeceipt gr
68. ECTION 4 CURRENCY HANDLING Pull the packer back Some cassettes allow the pusher plate to be latched in position using the key lock IMPORTANT The shape of some notes may be affected by conditions of storage or bundling preventing them from forming neat even piles If not corrected such conditions may cause notes to be rejected by the dispensing mechanism To compensate for the most common conditions of slanting or cupped note piles follow the directions given next Notes with no apparent shape problems are referred to as notes Slanting Pile To avoid dispensing problems caused by a slanting pile put the notes in neat bundles of no more than gt to 34 inches in thickness 100 200 notes Turn every other bundle around to minimize slanting of the pile bundle should have the same height on both sides if possible Alternate slanted bundles TRITON SYSTEMS INC Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles with the cupped side towards the dispense opening of the note cassette opposite end from the handle Dispense opening Turn cupped sides toward dispense opening Mixed Slanting and Cupped bundles Separate the mixed currency into neat bundles of 100 200 notes of each type Place the cupped bundles nearest the dispense opening of the cassette with the cupped side facing the opening Turn every other slanted bundle around to give the
69. ECTION 5 MANAGEMENT FUNCTIONS Normally the MAC MASTER KEY contains only one part How ever some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered The CHECK DIGIT that appears after all parts of the MAC MAS TER KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC MASTER KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the MAC MASTER KEY is cor rupt and you should contact your service organization for assis tance Error Conpitions If the MAC MASTER KEY is not entered correctly no message traffic can take place so be sure to enter the key accurately If your second entry of the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC Frenn 3 a imul flor hee Lut c 2 BLUE 3 C her To enter a digit 0 9 simply press the key that has the desired digit and a will appear
70. ENCY CHECKING is ENABLED the Cash Dispenser will go out of service it will display an ERROR 182 when the cash cassette gets down to approxi mately 60 notes Enabling LOW CURRENCY CHECKING will pre vent the need for reversals because there will never be a partial dispense If LOW CURRENCY CHECKING is DISABLED the Cash Dispenser will not go out of service until the cassette is completely empty This may result in the need to reverse the last withdrawal due to a partial dispense occurring In the event of a partial dispense or no dispense the terminal will automatically inform the Processor and the customers account will be correctly credited The record of the successful reversal will be recorded in the journal record ERROR Conpitions If the cassette runs out of currency during a dispense the terminal will generate another call to the processor to reverse the amount not dispensed Do not reset or turn off the terminal during this call Doing so will cause the reversal to fail and result in an out of balance condition TRITON SYSTEMS INC CIH CURRENCY CHECKING I5 ENABLED LOW CURRENCY CONDITIONS IN MODEL 9700 SERIES CASH DISPENSERS When the cassette runs out of money during a dispense operation an Error Code 33 feed failure will be dis played and the terminal will go out of service If the error condition is reset with less than about 1 2 to 3 4 of bills in the cassette an error code 182 will be dis played
71. ER function is used to enter a backup num ber that the terminal can use for calling back the Triton Connect computer When this function is selected the current phone number is dis played if nothing appears on the screen no number is set Se lect CHANGE to blank the current entry and then enter the de sired phone number The phone number may be up to 15 digits long It can also contain a dialing prefix such as a 9 for an out side line if necessary If you need to pause after the prefix place comma in the number for two second delay at that point Press the lt CTRL gt key then the 0 key followed by the RIGHT AR ROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 128 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 SeRIES 9750 SERIES ALARM NUMBERS Factory DerauLTt Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Choose TRITON CONNECT Choose ALARM NUMBERS DESCRIPTION In some applications the terminal monitoring organization may re quire different telephone numbers for alarm reporting purposes This could ena
72. ERMINAL CONFIGURATION menu Select PRINTED COUPONS Select the SET RANDOM WINNING option DESCRIPTION This function sets the frequency at which the random prize cou pons will be printed The random coupon is won by a random number of transactions of any type The winning percentage can be set from 0 to 10096 For example if the winning percentage is set to 10 then 1 out of every 10 transactions will be awarded a prize To enter a new value press the CHANGE button enter a new value then press OK ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 54 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS DISPENSED PON DISPENSED COUPON COMFIGURATION Factory DrEraurr Access INSTRUCTIONS EUG DRASS PRIZE Select TERMINAL CONFIGURATION from the MANAGEMENT TOUPIN CRES gt FUNCTIONS menu EXIT Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select DISPENSED COUPONS DESCRIPTION This function provides access to the following options which will set up terminal operations for issuing printed prize coupons SELECT LEVEL COUPON CASSETTE SELECT RANDOM COUPON CASSETTE ENABLE DISABLE COUPON AWARDS SET LEVEL PRIZE AMOUNT SET RANDOM WINNING ERROR Conpitions There are no error conditions directl
73. Highlights Standard Features 256 Color Display Selectable Background Screen Graphic Voice Enabled Transactions MAC Data Encryption Support SPED PIN Entry Device Support DATAPAK 3000 Communications Protocol Support Close Scheduling Exit Message Predial Capability Alarm Thresholds Transaction and Account Type Configuration Electronic Journal Distributor EPROM Access With Challenge Status Monitoring Language Option International Monetary Support Six Digit Amount Entry Fields Receipt Printer Paper Low Option AD Screens Text Based AD Screens Receipt Printer Graphics Prize Coupons Option Receipt Option Triton Connect Extended Amounts Date Time Format Dispense Counter SECTION 2 BASIC OPERATION Introduction Menu based Operation Keypad Operation Accessing Management Functions SECTION 3 INITIAL SETUP Cash Dispenser Parameter Categories Parameter Importance Levels Cash Dispenser Setup Parameters TRITON SYSTEMS INC vi CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES SECTION 4 CURRENCY HANDLING New or Uncirculated Note Defects Preparing Notes Preparing Used Notes Preparing New or Uncirculated Notes MODEL 9700 SERIES Replenishing Cassettes MODEL 9705 SERIES Removing the Currency Cassette Loading the Currency Cassette Removing the Reject Cassette Reinstalling the Dispenser Mechanism MODEL 9710 SERIES Removing the Note Tray Removing Rejected Notes Loading the Note Tray MODEL 975
74. IGURATION from the MANAGEMENT Quir FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS SET DATE gt 3 Select SET DATE TIME 4 Select SET DATE DEscRIPTION Press SET DATE to begin the date entry process The date is en tered in the form MM DD YY month day year Do not enter the characters separating the fields just the fields themselves Press CLEAR to erase everything and start over Press the BACKSPACE key to back up and erase a single character Press QUIT to es cape without doing anything Press SET DATE to load the entered date into the clock The Cash Dispenser will not let you enter an invalid number for hours or minutes The clock will properly handle the rollover to the year 2000 Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 154 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SET TIME SET TIME PRESS FOR AM OR 7 FOR Factory Deraurr gt Access INSTRUCTIONS CLEAR gt 1 Select TERMINAL CONFIGURATION from the MANAGEMENT QUIT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS SET TIME gt 3 Select SET DATE TIME 4 Select SET TIME DESCRIPTION The time is entered in the form HH MM SS hours minutes sec onds Do not enter the characters separating the fields just the fields
75. IONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select DISPENSED COUPONS Select the ENABLE DISABLE COUPON AWARDS option DESCRIPTION This function provides access to a menu that allows the operator to ENABLE or DISABLE all dispensed coupon awards If ENABLED eligible transactions will be checked for award If DISABLED no coupons will be issued ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 58 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ac SET LEVEL PRIZE AMOUNT LEVEL PRIZE COUPON THRESHOLO Factory 7 0 00 5 88 Access INSTRUCTIONS EHTER HEY LEVEL THEH PRESS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu CHANGE 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select DISPENSED COUPONS 4 Select the SET LEVEL PRIZE AMOUNT option DESCRIPTION This function sets the threshold level at which the level prize cou pon will be dispensed Withdrawing an amount equal to or greater than the value set here will dispense the level prize coupon To enter a new value press the CHANGE button enter a new value then press lt OK gt NOTE If the level coupon is awarded the random coupon param eter will not be tested for award ERROR Conpitions
76. LIED WITHOUT CHECKING FOR AND REMOVING ANY REJECTED NOTES TRITON SYSTEMS INC 4 17 Close cassette top OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING To remove the Reject Vault grasp the Vault handle with one hand while holding the mechanism in WARNING place with the other hand Pull the Vault out slightly Place one hand underneath to support DO NOT RECYCLE REJECTED NOTES INTO the Vault as you slide it completely out of the unit A CASSETTE Doing so could cause more Place it on a level surface rejects and or currency jams Closing the Reject Vault After removing any rejected notes turn the small handle about a half turn counterclockwise and close the lid Allow the handle to return to the position of the seal bracket At this point the vault is primed and the color window should be showing GREEN If applicable apply a new vault seal and lock the small handle to the seal bracket Removing reject vault Opening the Reject Vault The Reject Vault is locked when it is removed from the dispenser Acolor indicator window shows GREEN when the vault is opened for collection and when it is ready for use This condition is also referred to as the PRIME position of the color window The color window shows RED when the vault is in serted into the dispenser and will show red until it has been removed from the dispenser and opened for Closing reject vault top collection Remove the vault sea
77. N Factory BEGINNING 5 BEBINNING ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Choose the SURCHARGE LOCATION option DESCRIPTION The SURCHARGE LOCATION function determines where the ter minal user is presented with the surcharge notification message The surcharge notification message informs the customer about any surcharge that is applicable to the transaction they are com pleting When the message appears the terminal user is given the option of accepting the surcharge and continuing the transaction or canceling the transaction without incurring any charges The surcharge amount identified in the notification message does not include any additional charges that the bank sponsoring the card may add to the cost of processing a transaction Selecting the BEGINNING option displays the applicable surcharge notification message immediately after the terminal user removes the card from the card reader and before their PIN is entered into the terminal Selecting the ENDING option displays the surcharge notification message after the terminal user has selected an amount from the FAST CASH menu or entered the amount of the withdrawal and pressed the lt OK gt key to complete the transaction ERROR Conpitions There are no error conditions directly associated with this function TRITON SY
78. N CONNECT IS DISRSLED Factory DErauLr DISABLED CALL 14 EHABLEO Access INSTRUCTIONS EL zm ENABLE 1 Select TERMINAL CONFIGURATION from the MANAGEMENT NET FUNCTIONS menu RLARH ExIT 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Select TRITON CONNECT DEscRIPTION If the Triton Connect feature has been ACTIVATED using the AC TIVATE function this function can be used to ENABLE or DIS ABLE Triton Connect access to the terminal Once you ve reached the TRITON CONNECT screen the TON CONNECT button will present an option to reverse the cur rent state of this feature For example if Triton Connect is currently ENABLED the button will show the DISABLE TRITON CONNECT option Conversely if Triton Connect is currently DISABLED the option button will show the ENABLE TRITON CONNECT option ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 133 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES ATM MONITORING ATM MONITORING Factory DEraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Select ATM monitoring DESCRIPTION The ATM Monitoring screen provides access to the following func tions 1 STATUS MONITORING Wh
79. N SYSTEMS INC OPERATION Manua 97XX Series SECTION 8 ERROR RECOVERY ERROR CODES RECOVERY PROCEDURES EE erre w o Jer L w f deter e 5 EC dem rn Lo EE EC Je nemen n comes ees C zm me TRITON SYSTEMS INC 8 7 ERROR RECOVERY PROCEDURE gt Reset the Cash Dispenser This Procedure applies to If the error clears perform a Test Dispense the following error codes If the dispense works place the unit back in service 52 53 54 55 56 128 129 If the test dispense does not work or the error occurs again 130 131 132 133 136 contact your service provider 142 143 144 145 146 147 148 149 150 152 153 254 158 159 161 162 163 164 165 166 168 192 196 203 205 206 207 209 210 304 305 306 307 308 309 311 312 313 314 316 317 318 319 gel 7322 3237 495 320 Seg gu pug qo gu 339 343 348 349 350 351 353 TRITON SYSTEMS INC 8 8 ERROR RECOVERY PROCEDURE 2 0 Turn off the Cash Dispenser and open the security container This Procedure applies to the following error codes Inspect the dispensing mechanism feed path for
80. NAGEMENT AMOUNT FUNCTIONS menu SURCHARGE Select SET TERMINAL PARAMETERS 2 3 Choose SURCHARGE MODE option 4 Choose the SURCHARGE AMOUNT option DEscRIPTION The surcharge amount will be entered directly on the SURCHARGE MODE screen The value you enter here will be displayed to the user in the surcharge notification message that was selected via the SURCHARGE OPTIONS SCREEN function Press the SUR CHARGE AMOUNT menu key The ENTER NEW AMOUNT AND PRESS OK prompt will appear Enter a new value This value will appear in the AMOUNT field that will appear on the SURCHARGE MODE screen The value will be stored in the ter minal and displayed to the customer in the surcharge notification message See Error Conditions for additional information on this feature ERROR Conpitions It is important to understand that processor or network rules and or applicable commerce laws ultimately determine the type and amount of any surcharge that may be assessed against a transac tion The surcharge values that you enter will be displayed to the customer and MUST match the actual surcharge rates established by your processor or other applicable regulatory agencies Manually changing the SURCHARGE AMOUNT to a lower or higher amount does not automatically change the surcharge collected by the processor for a transaction It will only change the surcharge amount displayed during the surcharge warning message when it
81. NCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select the SET LEVEL PRIZE AMOUNT option so Ses T 5755 ____ 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select PRINTED COUPONS 4 Select the SET LEVEL PRIZE AMOUNT option DESCRIPTION This function sets the threshold level at which the level prize cou pon will be printed Withdrawing an amount equal to or greater than the value set here will print the level prize coupon To enter a new value press the CHANGE button enter a new value then press OK NOTE If the level coupon is awarded the random coupon param eter will not be tested for award ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 53 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SET RANDOM WINNING Factory DEFAULT 0 Access INSTRUCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 Series Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select the SET RANDOM WINNING 96 option T Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the T
82. NFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the INJECT MASTER KEYS option DEscRIPTION The INJECT MASTER KEYS function is used in conjunction with a PC Personnel Computer and a special floppy disk to inject the master keys from the PC into a designated terminal Selecting INJECT MASTER KEYS will cause the terminal to prepare for the load of the master keys from the PC using a serial data cable ERROR Conpitions Do not connect the load port on the Cash Dispenser to the parallel printer port of the PC TRITON SYSTEMS INC 5 105 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER MAC WORKING KEY Factory DEraAu T PROCESSOR SPECIFIC 5 INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select KEY MANAGEMENT Choose the ENTER MAC WORKING KEY option DEscRIPTION MAC is an acronym for Message Authentication Code The MAC WORKING KEY is used to verify messages to and from the termi nal The MAC WORKING KEY is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the MAC WORKING KEY If a MAC authentication at tempt on a message fails the message will fail This is a security precaution For security reasons when entering this key is displayed in place of the actual characte
83. NTER key This default password will be valid until it is changed NOTE The operator of the terminal must change the MAS TER PASSWORD to a new password when the instal lation is complete The Top Menu serves an alternative purpose in the event of a ma chine malfunction or other error condition Such conditions are nor mally reported by an OUT OF SERVICE message screen The typical response to this message is to reset the terminal After re setting the terminal the Top Menu screen will display any appli cable status messages and error code numbers TRITON SYSTEMS INC 2 5 OPERATION MANUAL 97XX Series SECTION 2 BASIC OPERATION The two options presented in such instances will be RESET ER ROR and MANAGEMENT FUNCTIONS Press RESET ERROR to attempt to clear the error or enter the MANAGEMENT FUNC TIONS area as desired See Section 8 Error Recovery for more information TRITON SYSTEMS INC 2 6 SECTION 3 INITIAL SETUP OPERATION MANUAL 97XX Series SECTION 3 INITIAL SETUP Cash Dispenser Parameter Categories There are a number of setup parameters that must be configured when a Cash Dispenser is installed Generally speaking these pa rameters can be grouped into the following major categories Communications Security Surcharging Currency Settings Cassette Setup Transactions Receipts Coupons Languages Messages Ad Screens Date Time Settings St
84. OTE The PIN MASTER KEY was referred to as the MASTER KEY in previous versions of ATM software The PIN MASTER KEY is used to protect the PIN WORKING KEY during manual entry or downloading of the working key This key is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the PIN MASTER KEY For security reasons when entering this key is displayed in place of the actual character Since it is not possible to view the key while itis entered the key must entered in twice to make sure Each block consists of some combi it was entered properly nation of the digits 0 9 and the Hexa decimal Hex characters A F Fol To enter a digit 0 9 simply press the key that has that digit and a low these instructions if your ATM will appear To enter the letters A F first press the lt CTRL gt key uses LEFT and RIGHT KEY then press the key that has the letter you wanton it The first press BLOCKS of the key will display the first character above the number Sub sequent presses will display the characters in sequence When Selecting the LEFT KEY BLOCK or the character you want is displayed press the lt RIGHT ARROW gt RIGHT KEY BLOCK option will dis key to lock in the letter If your next character is a letter you must play the appropriate key entry screen press the lt CTRL gt key again Press the CHANGE key to clear as shown here the entry and start over
85. R menu to reset the sequence number that is printed on the journal printout and receipt to 00000000 Resetting the SEQUENCE 15 an operation that should usually be performed at the request of your processor Use of this function is not required during normal operation Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 72 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES SURCHARGE MODE Factory Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option DESCRIPTION Selecting the SURCHARGE MODE option from the SET TERMI NAL PARAMETERS menu allows the terminal operator or service technician to change the following surcharge options SURCHARGE PERCENT ENABLE DISABLE SURCHARGE MODE SURCHARGE LOCATION BLOCK ISO S SURCHARGE AMOUNT ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 73 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SURCHARGE PERCENT PERCENT SETTINGS Factory DEraurr N A CURRENT Pr nn TSi THE CUSTONER HILL BE THE LESSER OF SURCHARGE AMOUNT Access INSTRUCTIONS DR SURCHARGE 1 S
86. R option to test the operation of the Receipt Printer Select the VERSION 5 option to display a screen that provides version numbers forthe various components of the terminal operating software Select the MORE DIAGNOSTICS option to access additional diagnostic functions The diagnostics options do not have a time out associated with them You must manually exit the diagnostics mode when you are finished ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 17 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES STATUS Factory DEraurr N A RETURH 50504036 Access INSTRUCTIONS PRESS TO CONTINUE 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Select the STATUS option DESCRIPTION 9700 9705 and 9710 Series ae Cash Dispensers The STATUS feature presents a screen with options for initiating status checks on the primary functional areas of the dispensing mechanism 9700 SERIES 9705 SERIES 9710 SERIES 9750 Series These areas are the current Status of Count Sensors the current Double Detect status the current average thickness of the docu ments being dispensed and the current average length of the docu ments being dispensed Any of the following sets of return codes will indicate that all of the areas are operating normally 1 40 40 50 40 3
87. S INTO A CASSETTE Doing so could cause more rejects and or currency jams 1 Ensure the terminal is not in use before removing the note tray Removing the note tray while the machine is in operation processing customer transactions performing close operations etc can cause the terminal to enter n Out of Service condition You may wish to record the denomination and numbe of notes for use when balancing the note tray agains Open the outer fascia panel to gain access to the P 9 the tray day close records security container door using the key lock on the front of the panel Open the combination lock on the security container door and open the door to gain access to the dispensing mechanism Loading the Note Tray To remove the note tray grasp the tray handle 1 Move the pusher plate to the rear of the tray toward and slide the tray out of the mechanism the handle Ensure the pusher plate is fully back Maintain pressure on the pusher plate as needed while loading notes Removing a note tray from the dispensing mechanism Removing Rejected Notes Loading note tray with currency The reject compartment is located nearest the handle side of the note tray Check the compartment for re IMPORTANT The shape of some notes may be jected notes Remove any notes present affected by conditions of storage or bundling preventing them from forming neat even piles 1 not corrected such conditions may cause not
88. SSETTE Factory DEFAULT 0 ACCESS INSTRUCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select ENTER QTY IN CASSETTE T 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select CASSETTE CLOSE Choose a cassette A B C or D 3 Select ENTER QTY IN CASSETTE DESCRIPTION The ENTER QTY IN CASSETTE function allows entry of the num ber of documents in the cassette This number is used as a start ing point for the cassette close report Enter the total number of documents in the cassette and press OK NOTE Enter the number of documents placed in a cassette not the value of those documents ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 14 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Li SELECT CASSETTE SELECT CASSETTE Factory DeFAuLT N A Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select CASSETTE CLOSE Choose a cassette A B C or D 3 Choose the SELECT CASSETTE option DEscRIPTION This option provides a convenient way to switch between cassettes when performing cassette specific close operations Simply select the cassette you wish to work with and a menu of cassette related close functions will be presented See the description of the CAS SETTE CLOSE function f
89. STEMS INC 5 76 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES BLOCK ISO S Factory DErauLT NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Choose the BLOCK ISO S option DEscRIPTION This function is used to block surcharging and to disable the dis play of surcharge messages for transactions that use a particular financial institution s ATM or Credit Card Entering the financial institution s unique ISO International Standards Organization Number on this screen enables the function The terminal can store up to 100 ISO numbers to block at one time however only 5 numbers can be entered using the BLOCK 150 screen Additional ISO numbers up to the 100 number limit must be downloaded to the terminal using Triton Connect man agement software From 1 to 9 digits may be used The terminal will compare the card number to all current ISO numbers to the length of each num ber For example three ISO numbers are entered including 581234 46 and 3785 Any card beginning with 46 would match and cause the surcharge notification message to be suppressed if surcharging were enabled A card with the starting number 581235 would not match and therefore a surcharge message would appear With this technique cards fr
90. STOM F CUSTOM D CUSTOM G CUSTOMSE CUSTOM H TRITON SYSTEMS INC 5 64 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 SeRIES 9750 SERIES WELCOME MESSAGE Factory WELCOME TO Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT hcl do IEE M caa FUNCTIONS menu CLEAR LINE RIGHT FB 2 Select CHANGE MESSAGES Foetal al 3 Select Welcome Message DESCRIPTION The Welcome Message consists of three lines of text that are printed at the top of the customer welcome screen Enter letters numbers and punctuation as described in the following paragraphs The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric charac ters The keys on the left side of the display are designated lt F1 gt through lt F4 gt The keys on the right side of the display are lt F6 gt through lt F8 gt The lt F1 gt key centers the text on the line where the cursor appears The lt F2 gt key erases all text in the current mes sage lt F3 gt clears the text on the current line seee a Sekh pese Je 4 e The lt F4 gt Key is used similarly to a CAPS LOCK key a com puter keyboard Pressing the lt F4 gt key toggles between upper case and lowercase To enter an alphabetic or punctuation char acter one of the F6 through F8 keys mu
91. SULT IN PERSONAL INJURY FCC COMPLIANCE Statement of Compliance This equipment complies with Part 68 of the FCC rules Located in the control area of the ATM is the Product Label This label lists the FCC registration number and ringer equivalence number of the unit If requested this information must be provided to the telephone company At the time of this printing the 97XX FCC Part 68 registration number was US 51KDT08B9700 USCO FIC Codes When ordering service from the telephone company for the 97XX series Cash Dispenser the following information should be supplied Universal Service Order Code 0500 RJ 11C The Facility Interface Code FIC 02LS2 Plug and Jack The plug and jack used to connect this equipment to premise wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product The telephone cord is designed to be connected to a compatible modular jack that is also compliant Ringer Equivalent Number REN The REN is used to determine the number of the devices that may be connected to a telephone line Excesssive RENs a telephoneline may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 To be certain of the number devices that may be connected to a line as determined by the local RENs contact the local telephon
92. TRITON SYSTEMS INC 5 139 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS COMMUNICATION HEADER LOHTUHICRTIDH HERDER Factory DerauLr PROCESSOR SPECIFIC DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Select COMMUNICATION HEADER DEscRIPTION The COMMUNICATION HEADER is an optional feature that is only applicable to certain processors When a specified processor re quires the use of the COMMUNICATIONS HEADER it must be ENABLED and have the correct data in the header data field The COMMUNICATION HEADER data field consists of characters To enter a digit 0 9 press the key that has that digit To enter a letter first press the lt CTRL gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you wantis displayed press the RIGHT ARROW key to lock in the character If your next character is a letter you must press the lt CTRL gt key again Conpitions Enabling the COMMUNICATION HEADER when using a proces sor that doesn t use this feature will prevent any type of transac tion from completing Disabling or having incorrect data in the COM MUNICATION HEADER data field if the feature is r
93. TRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS 3 Choose SET DATE FORMAT DESCRIPTION This function provides a way to change the date format the termi nal uses when printing a date field on receipts and reports Press the button next to the desired option to activate that format ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 152 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES SET DATE TIME DATE TIME SET Factory N A SET DATE gt Access INSTRUCTIONS SET gt Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Choose DATE TIME FUNCTIONS Choose SET DATE TIME DESCRIPTION The Cash Dispenser contains an internal clock that maintains the date and time even when power is disconnected from the unit Press SET DATE to begin the date entry process Press SET TIME to begin the time entry process ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 153 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SET DATE DATE Factory N A gt Access INSTRUCTIONS CLEAR gt 1 Select TERMINAL CONF
94. To enter a Hex charac ter A through F first press and hold down the lt CTRL gt key While holding down the lt CTRL gt key press the numbered key 1 6 that corresponds to the character you want to enter as listed in the table on screen 1 4 2 B 3 C 4 D 5 E 6 F A char acter will appear Release the lt CTRL gt key Repeat for each char acter in the key Press the CHANGE key to clear the entry and start over Press the LEFT ARROW gt key to back up and erase a character You must enter the key sequence TWICE for each KEY BLOCK after the second entry you will be prompted to enter a second key part In most instances you will answer NO to this prompt but in some cases a second sequence of characters may need to be entered this requirement is pro cessor specific quirement is proces sor specific 5 102 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER PIN MASTER KEY ENTER i amp CHARACTER PIM MASTER THEN PRESS Factory DErau T PROCESSOR SPECIFIC 5 INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select KEY MANAGEMENT Choose the ENTER PIN MASTER KEY option In some versions of ATM software the DESCRIPTION PIN MASTER KEY consists of TWO 16 character strings a LEFT KEY IMPORTANT The PIN MASTER KEY must be entered before the BLOCK and a RIGHT KEY BLOCK PIN Working key N
95. WNER EXIT MESSAGE STORE MESSAGE TERMINAL OWNER TERMINAL PARAMETERS SET TERMINAL RESET SEQ TRITON SYSTEMS INC viii CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES SURCHARGE MODE SURCHARGE PERCENT ENABLE DISABLE SURCHARGE SURCHARGE LOCATION BLOCK ISO S SURCHARGE AMOUNT CASSETTE SETUP RELEARN BILL THICKNESS LOW CURRENCY INTERNATIONAL CURRENCY MAXIMUM AMOUNT MULTIPLE AMOUNT MAX NON CASH EXTENDED AMOUNT CASSETTE PARAMETERS SET BILL DIMENSION SERVICE CURRENCY DATA CASSETTE DESCRIPTION PRIMARY DESCRIPTION SECONDARY DESCRIPTION FAST CASH AMOUNT KEY MANAGEMENT ENTER MAC MASTER KEY ENTER PIN MASTER KEY INJECT MASTER KEYS ENTER MAC WORKING KEY ENTER PIN WORKING KEY DOWNLOAD WORKING KEYS TELEPHONE PRIMARY NUMBER BACKUP NUMBER DATAPAK ACCESS CODE PREDIAL ON OFF COMPUSERVE ID MODEM SETUP DIAL MODE DIAL RATE BAUD RATE MODEM SETUP STRING RESET TEST MODEM MORE TERMINAL PARAMETERS ADJUST CONTRAST RECEIPT OPTION TRITON CONNECT PRIMARY NUMBER TRITON SYSTEMS INC Ix CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES BACKUP NUMBER ALARM NUMBERS PRIMARY ALARM NUMBER BACKUP ALARM NUMBER ENABLE DISABLE CALL BACK ENABLE DISABLE TRITON CONNECT ATM MONITORING STATUS MONITORING HEARTBEAT MESSAGE AD SCREENS COMMUNICATION HEADER MORE TERMINAL PARAMETERS ALARM THRESHOLDS SET LOW CASH THRESHOLD SET JOURNAL THRESHOLD SET SCHEDULED JOURNAL BACKGROUND GRAPHICS VIEW MODIFY
96. a nism in the Cash Dispenser to dispense a single note from each Note Cassette sending each note into the Reject Cassette This test exercises the dispenser without sending notes to the exit The return code for a successful TEST DISPENSE depends upon the model of the Cash Dispenser 9700 9705 9710 A return code of 20 20 21 indicates a single successful test dis pense Press the cancel key to return to the diagnostics menu 9750 The following return codes indicate a successful test dispense 2 Cassette Mechanism 01100 3 Cassette Mechanism 01110 4 Cassette Mechanism 01111 Press the cancel key to return to the DIAGNOSTICS main menu If any code other than what is indicated above is displayed con tact your service provider for assistance Error 5 The Return Code received as a result of initiating a TEST DIS PENSE command may indicate an error condition in the dispens ing mechanism TRITON SYSTEMS INC 5 21 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS FORMAT GRAPHIC MEMORY Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Select the FORMAT GRAPHIC MEMORY option DESCRIPTION Graphics Memory must be formatted so that it is ready to accept downloaded files from a Triton Connect Host Computer Graphics Memory is factory formatted If it becomes necessary to format Graphics Memory the forma
97. aPak processing organization and is an identification number which enables the DataPak pro cessing organization to correctly identify and route data traffic be tween the terminal and the transaction processor The current state of the DATAPAK ACCESS CODE feature is shown as either ON or OFF in the label on the left hand side of the dis play Press the button next to this label to toggle the state of the feature between ON and OFF IMPORTANT When using the DATAPAK communications proto col ensure the terminal s Primary and Backup Telephone Num bers are configured to dial the DataPak processing organization NOT the transaction processor Conpitions If a DATAPAK based communications network is being used the DATAPAK ACCESS CODE feature must turned ON and the code must be entered correctly to enable message traffic between the ATM and the processor to take place TRITON SYSTEMS INC 5 114 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 SeRIES 9750 SERIES PREDIAL ON OFF Factory DEFAULT OFF Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE DESCRIPTION This function allows you to turn on or off the PREDIAL feature When the feature is turned ON the terminal will dial out to the processor and establish a connection as soon as the customer s ATM or credit card
98. al beeps to get their attention If there is a problem reading a card make sure it is being inserted correctly Most problems are the result of inserting the card incor rectly Once the card has been read in successfully a surcharge screen if applicable may be displayed the surcharge screen may be dis played at the end of the customer s transaction selection The customer must then enter his secret Personal Identification Num ber or PIN or code Once the PIN has been entered the transac tion type and account are selected and the desired amount of the transaction if needed The transaction will be processed typically in a matter of seconds If the transaction was processed successfully the customer is prompted to retrieve the requested cash for withdrawal transac tions and or the applicable transaction receipt as needed If the transaction was declined a short receipt indicating the problem is printed Figures 9 1 Transaction Flow shows the sequence of screens and operations that would be presented during typical Withdrawal Transfer and Balance Inquiry transactions Table 9 1 Transaction Flow Description provides an explanation of each step of the se quence shown in Figure 9 1 TRITON SYSTEMS INC 9 2 OPERATION MANUAL 97XX Series SECTION 9 Customer Transactions Figure 10 1 Transaction Flow TRITON SYSTEMS INC 9 3 OPERATION MANUAL 97XX Series SECTION 9 Customer Transacti
99. and labels will float above the background graphic You use this feature to enhance the appearance of the display support advertising campaigns branding opportunities or other purposes Voice Enabled Transactions Headphones are used for voice enabled transactions The terminal provides voice feedback via an integrated headphone jack enabling sight impaired users to plug in a set of headphones and receive spoken assistance as they perform a transaction See Section 9 Customer Transactions for more information on this feature MAC Data Encryption Support The ATM implements support for the Message Authentication Code MAC data encryption protocol This capability is typically referred to as MAC ing NOTE This feature is currently only available in the Triton Standard versions of ATM Software MACing provides increased protection for message traffic to and from the ATM SPED PIN Entry Device Support Secure PIN Entry Device SPED is an encryption system that of fers additional protection for the customer PIN during entry at the ATM keypad TRITON SYSTEMS INC 1 4 OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION DATAPAK 3000 Communications Protocol Support The DATAPAK 3000 protocol enables the ATM to interface with designated DATAPAK intermediaries in the Canadian market re gion who in turn provide connectivity to the appropriate transac tion processor NOTE This fe
100. aphics are enabled Latin American syle receipt is disabled Scheduled day close is disabled SECTION 5 MANAGEMENT FUNCTIONS 5 23 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES VERSION S Factory DEraurr N A Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS Screen 2 Select the VERSION 7 S option DESCRIPTION This function displays the version information for the terminal soft ware that is running in the Cash Dispenser Normally you do not need to access this function unless you are asked to by service personnel Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 24 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES MORE DIAGNOSTICS DIAGNOSTICS Factory Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Select the MORE DIAGNOSTICS option DESCRIPTION 9700 9705 and 9710 Series For 9700 series 9705 series and 9710 series Cash Dispensers Cash Dispensers the MORE DIAGNOSTICS menu offers the following options 1 RESET TEST MODEM which performs a functional test of the modem hardware MODEM SPEAKER which lets you turn the modem speaker DIAGNOSTICS sound on or off Press the keypad button next to t
101. ar support hours On occasion however call loads may exceed the capacity of the staff When this occurs an automated voice mail system will answer the call indicate to the caller that all Technical Support Specialists are busy assisting others and ask the caller to leave detailed information about the nature of the call Should it become necessary to leave a voice mail message the caller should state their name the organization for which they work the serial number of the equipment they are calling about detailed description of the problem that they are experiencing phone number where they can be reached including area code As Technical Support Specialists become available they check for voice mail messages and return calls in the order in which they were received By providing the information requested in the voice mail the technician can be prepared when your call is returned Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly Calls for Service or Repair Calls for service or repair will be accepted from authorized service technicians only End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment Questions on Operation of Eq
102. ash Dispenser and open the security container This Procedure applies to the following error codes Inspect the EJ Module The EJ should be yellow in color Close and lock the security container 193 Ifthe EJ Module is the correct color reset the Cash Dispenser If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work the error occurs again or the EJ Module is not yellow in color contact your service pro vider TRITON SYSTEMS INC 8 20 ERROR RECOVERY PROCEDURE D Use the Lock Unlock function to ensure the cassettes are locked This Procedure applies to the following error codes Reset the Cash Dispenser If the error clears perform a Test Dispense 194 If the dispense works place the unit back in service If the dispense does not work or the error occurs again con tact your service provider TRITON SYSTEMS INC 8 21 OPERATION MANUAL 97XX Series SECTION 8 ERROR RECOVERY TABLE 8 2 MISCELLANEOUS ERROR CODES Error Status Recommended Actions Code Timeout Contact your service provider for assistance BGD NOANSWER Contact your service provider for assistance Error in modem data Contact your service provider for assistance BGD NODIALTONE Contact your service provider for assistance BGD BUSY Contact your service provider for assistance BGD LOGON Contact your service provider for assistance
103. ath entrance the printer will activate and automatically feed the paper through the printer and out the exit See Figure 6 7 Close and lock the Cash Dispenser Figure 6 5A Placing the paper roll and spool on the paper bracket TRITON SYSTEMS INC 6 3 OPERATION MANUAL 97XX Series SECTION 6 MAINTENANCE Cleaning the Enclosure The Cash Dispenser front panel is highly durable resisting scratches and finger smudges However occasional cleaning of the front panel and the plastic enclosure may be desirable A soft dry or slightly damp cloth may be used for cleaning For best re sults use a weak solution of a mild detergent and water WARNING Figure 6 5B Paper roll and spool in place for operation Avoid using abrasive cleaners on any surface of the terminal Do not spray cleaner liquids directly on the unit Cleaning the Display The Liquid Crystal Display LCD on the front of the cash dispenser has a plastic protective window that should be cleaned only with a SOFT cloth dampened with a weak solution of a mild detergent and water Figure 6 6 Feeding paper into the WARNING Do not use any abrasive cleaners on the window as it will scratch Do not spray liquids onto the screen as they may run down inside the unit and cause damage Card Reader Cleaning Special cleaning cards are available for proper maintenance of the card reader The reader should be cleaned at least once a month by inserting
104. ating system determines the operational status of each of its components by routinely performing a system OPET status check A status check is performed Gelber ELE UESTRE NOTIFY 1 During power up ATTENDANT Fig 8 I The OUT OF SERVICE screen is displayed if the terminal detects an error condition 2 Once every forty seconds while the dispenser is not in use 3 Before leaving the Management Functions main menu screen 4 After every transaction An error detected during a status check will place the dispenser in an OUT OF SERVICE mode of operation and display the mes sages shown in Figure 8 1 on the LCD display screen Many error conditions require the assistance of a qualified service technician to return the Cash Dispenser to normal operation But there are some actions that the end user can perform to confirm the existence of a problem or correct simple problems Table 8 1 Error Codes Recovery Procedures provides a list of error conditions that can cause the Cash Dispenser to enter an OUT OF SERVICE condition The table which spans pages 4 through 7 lists the error codes a description of each error mes sage and provides a number reference to a recommended recov ery procedure that suitable for non service personnel to perform The recommended recovery procedures themselves are listed on pages 8 through 21 Many of the procedures direct you to RESET the Cash Dispenser as the first step This action may be all
105. ature is only available for use in the Canadian market DATAPAK 3000 connectivity is typically faster and more cost ef fective than a direct dial up connection between the ATM and the transaction processor Close Scheduling This function enables the operator of the terminal to establish a time at which the terminal will automatically initiate a close opera tion with the processor If only manual initiation of a close is de sired this feature can be turned off Exit Message This feature allows a message to be displayed to the customer at the conclusion of a transaction The content of the message is determined by the operator Predial Capability By initiating the call to the processor immediately after the PIN is keyed in the actual transaction once selected can be completed more quickly If desired the predial capability can be disabled in which case the call to the processor will not be made until after the customer actually chooses a transaction Alarm Thresholds NOTE This feature must be used in conjunction with Triton Con nect version 3 0 or later This feature enables the terminal to detect and automatically re port the following conditions to a remote personal computer PC that is running Triton Connect version 3 0 or later 1 The level of cash in the cassette has fallen below a pre defined threshold 2 The number of journal entries has risen above a pre defined threshold TRITON SYSTEMS INC 1
106. atures counts the number of bills that have been dispensed from the currency cassette and prints the total on the Receipt Printer Test report TRITON SYSTEMS INC 1 10 SECTION 2 BASIC OPERATION OPERATION MANUAL 97XX Series SECTION 2 BASIC OPERATION Introduction This chapter describes the basic operation of the terminal The following topics are covered 1 Menu Based Operation This section gives a general overview of the terminal display interface Keypad Operation Describes the layout and use of the display and alphanumeric keypads Changing to Management Functions Describes how to access the terminal s Management Functions Menu based Operation The terminal operates as a menu driven system Messages and menu options presented on the LCD display screen guide the user s actions The desired menu option is selected by pressing one of the screen keys located to the left and right of the display For the purpose of security many screens timeout after a preset time inter val usually 30 seconds The timeout length may vary depending on the function being performed When a screen timeout occurs a screen is presented which asks the user if more time is needed If the user chooses NO the Cus tomer Welcome screen will be presented If YES is chosen the user is returned to the function that was active prior to the timeout If the user does not make a selection within an additional 30 second c
107. atus Monitoring Close User Interface O Options Each area consists of one or more individual parameters In terms of Cash Dispenser operation the importance level of individual parameters within a category can be described as Critical Re quired Important or User Defined TRITON SYSTEMS INC 3 2 OPERATION MANUAL 97XX Series SECTION 3 INITIAL SETUP Parameter Importance Levels Critical The parameters with this importance level are primarily those that represent the minimum number of parameters that must be cor rectly configured in order to process transactions In addition be cause of the importance of protecting access to the Cash Dispenser Management Functions the access password parameters are also included in this category The primary parameters in this category include various Communications and Security including access password parameters Required These parameters further satisfy your transaction processor s setup or operational requirements Parameters in this area define the ability of your Cash Dispenser to offer various types of transac tions to correctly present those transactions to the customer and to accurately record those transactions Surcharging Currency Cassette and Transactions parameters fall into this category Important These parameters are used to manage transaction activity record keeping enable remote monitoring
108. ble a third party service organization for example to be notified of alarm conditions that can occur during non busi ness hours Selecting the ALARM NUMBERS option brings up a menu that allows the terminal operator to select and configure the Primary and Backup Triton Connect Alarm Numbers NOTE Triton Connect is an option and may not be installed on your terminal Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 129 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES PRIMARY ALARM NUMBER Factory DeFAuLT NONE ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select TRITON CONNECT Select ALARM NUMBERS Choose PRIMARY DEscRIPTION The PRIMARY ALARM NUMBER function is used to enter the tele phone number that the terminal can use for calling back the Triton Connect Host Computer When this function is selected the current phone number is dis played if nothing appears on the screen no number is set Se lect CHANGE to blank the current entry and then enter the de sired phone number The phone number may be up to 15 digits long It can also contain a dialing prefix such as a 9 for an out side line if necessary If you need to pause after the prefix place acomma in the number for a two secon
109. character in the key Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES and enter the next key part until all parts are entered 5 108 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Normally the PIN WORKINGKEY contains only one part How ever some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered The CHECK DIGIT that appears after all parts of the PIN WORKINGKEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the PIN WORKING KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the PIN WORKING KEY is cor rupt and you should contact your service organization for assis tance Error Conpitions If the PIN WORKING KEY is not entered correctly no message traffic can take place so be sure to enter the key accurately If your second entry o
110. ck on the front of the unit The combination lock must then be opened to gain access to the security container Loading Tray To remove the cassette grasp the handle on the front of the Cash Dispenser mechanism with one hand while holding the mechanism in place with the other hand and pull sharply Do notallow the cassette to swing freely when it is pulled out It may strike a near by object or person caus ing damage to or injury to what it strikes Cassette on Loading Tray 5 Liftthe cassette lid to expose the reject tray Re move any rejected notes Lift the reject tray to gain access to the currency compartment Removing cassette 3 The cassette must be primed with the cassette key before it can be inserted onto the loading tray Insert the key and turn clockwise to show the green indicator in the window on the side of the cassette CAUTION If RED is indicated in the window on the side of the appa openga currency cassette NEVER attempt to insert the cas sette into the Cash Dispenser or the loading tray WARNING 4 Place the cassette onto the loading tray with the back of the cassette facing the probes on the tray DO NOT RECYCLE REJECTED NOTES The shutter is unlocked as the cassette is pushed INTO A CASSETTE Doing so could cause into the probes more rejects and or currency jams TRITON SYSTEMS INC 4 4 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING 6 Pull the packer plate
111. d any changes made to that point ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 51 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENABLE DISABLE COUPON AWARDS M M 7 DISABLED Factory DerauLt DISABLED Access INSTRUCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select the ENABLE DISABLE COUPON AWARDS option T 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select PRINTED COUPONS 4 Select the ENABLE DISABLE COUPON AWARDS option DESCRIPTION This function provides access to a menu that allows the operator to ENABLE or DISABLE all printed coupon awards If ENABLED eligible transactions will be checked for award If DISABLED no coupons will be issued ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 52 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SET LEVEL PRIZE AMOUNT P CREE MN HEN Factory Deraurr 0 00 Access INSTRUCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 Select TERMINAL CONFIGURATION from the MANAGEMENT FU
112. d delay atthat point Press ing the lt gt key first then the 0 key followed by the RIGHT ARROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 130 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS BACKUP ALARM NUMBER Factory DErauLT NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select TRITON CONNECT Select ALARM NUMBERS Choose BACKUP DEscRIPTION The BACKUP ALARM NUMBER function is used to enter a backup telephone number that the terminal can use for calling back the Triton Connect computer When this function is selected the current phone number is dis played if nothing appears on the screen no number is set Se lect CHANGE to blank the current entry and then enter the de sired phone number The phone number may be up to 15 digits long It can also contain a dialing prefix such as a 9 for an out side line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Press the lt CTRL gt key then the 0 key followed by the RIGHT AR ROW key to select the c
113. d information is successfully stored in the cassette s Re move and reinstall all cassettes even if currency data was changed in only one cassette Conpitions To ensure accurate note dispensing it is vital that the correct Cur rency Data for each cassette be entered during the initial setup of the Cash Dispenser Remember to enter the Currency Data for each cassette before placing that cassette into service and when ever a new currency type value or denomination is used in a cas sette COUNTRY CODE CURRENCY TYPE E EE COUNTRY CODE CURRENCY TYPE ARGENTINA JARGENTINEPESO ars esavaon EL SALVADOR COLON UNIDADES DE FORMENTO CURRENCY CODE gt zm mio lt 4 HONG KONG DOLLAR HUNGARY IRELAND IRISH POUND COSTA RICAN COLON MEXICO MEXICAN NUEVO PESO CYPRUS PUND NEW ZEALAND NEW ZEALAND DOLLAR COLOMBIA COSTA RICA COLOMBIAN PESO CYPRUS CZECH REPUBLIC DOMINICAN REPUBLIC CZECH KORUNA CORDOBA ORO DOMINICAN PESO UNIDAD DE VALOR CONSTANTE UVC UNITED KINGDOM POUND STERLING EGYPT EGYPTIAN POUND Ea UNITED STATES US DOLLAR ECUADOR ECUADOR o c o 2 c r 5 5 2 5 a 2 gt 8 ajaj E 512 gt S 2 I TRITON SYSTEMS INC 5 94 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Ee a CASSETTE SELECT CASSETTE Factory Derautt pipi dm m m Access
114. d with managing terminals Significant ad vantages include Operation on a single stand alone PC or in a networked environment Can perform a wide range of moni toring and control functions from a central location Supports CDPD cellular wireless dial up and satellite communications with remote terminals OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION With this data customer transaction reports can be developed that make it easy to monitor your Cash Dispenser s performance sched ule cash replenishment and provide instant status for service dis patch should a problem occur Extended Amounts The standard length of a currency amount entry field is 6 charac ters in U S domestic versions of the terminal operating software In some international applications this length is insufficient to allow the entry of the full range of monetary values available in the local currency type The Extended Amounts feature allows the selection of 12 character currency amount entry fields for those applications that require it Once selected the Cash Dispenser can accept the entry of ex tended amounts for customer withdrawal and transfer transactions The feature is activated using the terminal s Management Func tions Date Time Format This option allows the operator to select either MM DD YY or DD MM YY as the format the terminal will use when printing receipts and other reports Dispense Counter This fe
115. e Some processors allow a backup phone number to try if the primary number fails to connect When this function is selected the current phone number is dis played if nothing appears on the screen no number is set Se lect CHANGE to blank the current entry and then enter the de sired phone number The phone number may be up to 15 digits long It can also contain a dialing prefix such as a 9 for an out side line if necessary If you need to pause after the prefix place acomma in the number for a two second delay at that point Press ing the lt CTRL gt key first then the lt 0 gt key followed by the lt RIGHT ARROW select the comma Make sure to enter the long distance prefix 1 if you are dialing an 800 number or toll long distance number Do not enter dashes in the number ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 113 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS DATAPAK ACCESS CODE Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select DATAPAK ACCESS CODE DESCRIPTION NOTE This feature is only available for Canadian region ATMs This function allows you to enter the DATAPAK ACCESS CODE and to turn the DataPak feature On or OFF The DATAPAK AC CESS CODE is provided by the Dat
116. e battery against the terminals as you enter the combination and open the lock ScREWS Follow these steps to replace a battery Screws 1 Open the ATM vault door If the battery box is visible on the back panel of the door continue with Step 2 below If the battery box is not visible the bolt works panel must be removed Remove the eight screws from the bolt works panel on the back side of the door The battery box will be visible Borrwonks Cover PLATE Pull gently on the front cover of the battery box and slide the cover off Remove the old battery Install a new battery and replace the front cover Verify the lock is working correctly If the bolt works panel was removed in Step 1 replace the panel and secure it in place using the eight installation screws Close and lock the ATM vault door TRITON SYSTEMS INC B 3 APPENDIX WARRANTY POLICY OPERATION MANUAL 97XX Series APPENDIX WARRANTY POLICY Notices Copyright 2001 Triton Systems Inc 21405 B Street Long Beach MS 39560 USA Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Triton Systems Inc The information in this publication has been carefully checked and is believed to be accurate However Triton Systems Inc assumes no responsibility for any inaccuracies er
117. e company Harm to the Network If the 97XX series Cash Dispenser causes harm to the telephone network the telephone company will notify the customer that a temporary discontinuous of service may be required If advanced notice is not possible the telephone company will notify the customer as soon as possible You will be advised of your right to file a complaint with the FCC if you believe it s necessary Notification of Changes in Telephone Company Equipment The telephone company may make changes in its facailies equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advanced notice in order for you to make necessary modifications to maintain uninterrupted service Repairs and Returns If telecom compatibility trouble is experienced with the Model 97XX series Cash Dispenser you may contact for repairs and warranty information Triton at 1 228 868 1317 Triton Systems of Delaware Inc 522 East Railroad Street Long Beach MS 39560 If the equipment is causing harm to the network the telephone company may request that you disconnect the equipment until the problem is resolved Repairs should be made only by qualified factory representatives TRITON SYSTEMS INC CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES Party Lines The Model 97XX series Cash Dispenser must not be used on party lines Alarm Equipment The Model 97XX series Cash Dispenser s
118. e following op Cash Dispensers tions 9700 SERIES 9705 SERIES 9710 SERIES 9750 CLOSE DIAGNOSTICS LANGUAGE IDIOMA JOURNAL PASSWORD MAINTENANCE TERMINAL CONFIGURATION Los CLOSE DIAGNOSTICS LANGUAGE IDIOMA 9750 Series Cash Dispensers JOURNAL CASSETTE SERVICE PASSWORD MAINTENANCE TERMINAL CONFIGURATION ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 4 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES CLOSE Factory DeFAuLt Access INSTRUCTIONS Select the CLOSE option from the MANAGEMENT FUNCTIONS screen to view the options available from the SELECT CLOSE FUNCTION menu DESCRIPTION 9700 9705 and 9710 Series The SELECT CLOSE FUNCTION menu offers the following op Cash Dispensers tions 9700 SERIES 9705 SERIES 9710 SERIES 9750 Series SCHEDULE CLOSE TRIAL CASSETTE BALANCE TRIAL CLOSE DAY CLOSE SEND TERMINAL TOTALS ENTER QTY IN CASSETTE CASSETTE CLOSE 975555 2155 SCHEDULE CLOSE SEND TERMINAL TOTALS TRIAL CLOSE DAY CLOSE CASSETTE CLOSE TRIAL CASSETTE CLOSE ALL 9750 Series Cash Dispensers ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 5 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SCHEDULE CLOSE
119. e function continues to fail contact your service organization for assistance TRITON SYSTEMS INC 5 110 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES TELEPHONE Factory DEFAULT N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE DESCRIPTION The TELEPHONE function is used to set up parameters that con trol telephone communications between the Cash Dispenser and the Processor The following parameters are accessed through this function PRIMARY NUMBER BACKUP NUMBER DATAPAK ACCESS CODE This feature is only available for ATMs deployed in Canada PREDIAL ON OFF COMPUSERVE ID MODEM SETUP ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 111 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES PRIMARY NUMBER Factory DErau T NONE ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the PRIMARY NUMBER option DESCRIPTION The Cash Dispenser communicates to your host processor over a dial up phone line The phone number of the processor must be entered before live transactions can be done When this func
120. ect RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select PRINTED COUPONS DESCRIPTION This function provides access to the following options which will set up terminal operations for issuing printed prize coupons ENTER LEVEL PRIZE MESSAGE ENTER RANDOM PRIZE MESSAGE ENABLE DISABLE COUPON AWARDS SET LEVEL PRIZE AMOUNT SET RANDOM WINNING ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 49 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER LEVEL PRIZE MSG Factory DErAu T NONE Access INSTRUCTIONS Fi CENTER LINE LEFT 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 EX CLEAR ALL 7 F3 CLEAR RIGHT FB 1 Select TERMINAL CONFIGURATION from the MANAGEMENT F4 CASE UPPER FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select ENTER LEVEL PRIZE MSG 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu 3 Select PRINTED COUPONS 4 Select ENTER LEVEL PRIZE MSG DEscRIPTION ESSE Ed BS SE nl nu LEVEL PRIZE MESSAGE consists of four lines of text that are printed on the Level Prize receipt Enter letters numbers and punc tuation as described in the following paragraphs The keys along either side of t
121. elect TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Select SURCHARGE PERCENT DESCRIPTION The SURCHARGE PERCENT option on the SURCHARGE MODE screen brings up the PERCENT SETTINGS screen which enables you to enter a surcharge percentage amount as well as choose the LESSER or GREATER option that is applicable to the surcharge Remember that these options must conform to the processor s requirements or other applicable commerce regulations To enter a surcharge percent value press the CHANGE PERCENT AMOUNT key the ENTER NEW AMOUNT AND PRESS OK prompt replaces the CURRENT PERCENT IS field Enter the applicable percentage value from 1 and 99 percent and press OK If the processor or other authority requires that the surcharge be the lesser of either the surcharge amount or surcharge percent age select the LESSER option If the surcharge must be the greater of either the surcharge amount or surcharge percentage select the GREATER option This value is stored in the terminal and will be displayed to the customer on the applicable surcharge message screen Conpitions If a fixed surcharge amount is to be used surcharge percent not used you must ensure the surcharge comparison option is set to GREATER and the surcharge percent is set to zero 0 This will ensure that only the fixed surcharge amount value will be displayed
122. elect TRITON CONNECT Choose PRIMARY NUMBER DESCRIPTION The PRIMARY NUMBER function is used to enter the number that the terminal can use for calling back the Triton Connect Host Com puter When this function is selected the current phone number is dis played if nothing appears on the screen no number is set Se lect CHANGE to blank the current entry and then enter the de sired phone number The phone number may be up to 15 digits long It can also contain a dialing prefix such as a 9 for out side line if necessary If you need to pause after the prefix place a comma in the number for a two second delay at that point Press ing the lt CTRL gt key first then the 0 key followed by the RIGHT ARROW key to select the comma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 127 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES BACKUP NUMBER BACKUP TELEPHONE HUBER Factory DErau rT NONE ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select TRITON CONNECT Choose BACKUP NUMBER DESCRIPTION The BACKUP NUMB
123. en this feature is enabled the terminal will send operational status information to the processor during the certain transactions HEARTBEAT MESSAGE The Heartbeat Message feature is designed to provide a means of reporting communications system status to the host processor Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 134 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES STATUS MONITORING STATUS MONITORING DISABLE Factory DErauLr DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select ATM MONITORING Select Status monitoring DESCRIPTION Status monitoring is a feature that is available with selected pro cessor software When enabled the terminal will send operational status information to the processor during certain transactions with the processor The status information is sent in a data field that is part of any of the following messages sent to the processor 1 ATransaction Request Message 2 Configuration Table Download Request Message Comms Key Download 3 Host Totals Download Request Message 4 Reversal Request Message Turn this feature on by selecting the ENABLE option on this screen Select DISABLE to inhibit the operation of the STATUS MONITOR ING feature
124. equired will also prevent any type of transaction from processing TRITON SYSTEMS INC 5 140 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MORE TERMINAL PARAMETERS Factory DEFAULT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Select MORE DESCRIPTION This screen allows you to select additional terminal parameters functions The functions available are 1 ALARM THRESHOLDS 2 BACKGROUND GRAPHICS 3 VIEW MODIFY OPTIONS The ALARM THRESHOLDS function is used to monitor the status of various parameters such as number of journal entries or the level of cash remaining in the cassette and determines at what point a notification message will be sent to a remote computer This remote computer must be running Triton Connect monitoring software The BACKGROUND GRAPHICS function is used to turn ON or OFF the display of background graphics and to select the cur rently displayed background graphic image The VIEW MODIFY OPTIONS function is used to activate or de activate special terminal features such as Triton Connect ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 141 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES ALARM THRESHOLDS DRH
125. ere are no error conditions directly associated with this function TRITON SYSTEMS INC 5 148 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES DEACTIVATE ARE YOU SURE Factory DEFAULT N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select VIEW MODIFY OPTIONS Choose DEACTIVATE DEscRIPTION To DEACTIVATE a Feature select the DEACTIVATE option from the FEATURE menu When DEACTIVATE is selected a confirma tion screen ARE YOU SURE is displayed Select YES CON TINUE on the confirmation screen and the FEATURE Menu will be displayed indicating Feature 00 IS NOT ACTIVE Selecting the NO CANCEL option when ARE YOU SURE is displayed will return the display to the FEATURE main menu ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 149 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SELECT FEATURE NUMBER FEATURE 66 ENTER NUMBER amp PRESS Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select VIEW MODIFY OPTIONS Choose SELECT FEATURE NUMBER DEscRIPTION Selects the feature number to examine
126. es tq be rejected by the dispensing mechanism To compensate for the most common conditions o slanting or cupped note piles follow the directions QU re em B o given next d eU woe 5 et l Notes with no apparent shape problems referreq to as common notes X e 15 gt Removing rejected notes TRITON SYSTEMS INC 4 12 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Slanting pile To avoid dispensing problems caused by a slanting pile put the notes in neat bundles of no more than 12 to 34 inches in thickness 100 200 notes Turn every other bundle around to minimize slanting of the pile bundle should have the same height on both sides if possible Alternate slanted bundles Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles with the cupped side towards the dispense opening of the note tray opposite end from the handle Turn cupped sides toward dispense opening TRITON SYSTEMS INC Mixed Slanting and Cupped bundles Separate the mixed currency into neat bundles of 100 200 notes of each type Place the cupped bundles nearest the dispense opening of the tray with the cupped side facing the opening Turn every other slanted bundle around to give the bundles the same height on both sides and place after the cupped bundles Old and New Notes Always place the bundles containing old notes into
127. ess INSTRUCTIONS 1 2 3 4 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Choose TRITON CONNECT DESCRIPTION Selecting the TRITON CONNECT function allows the terminal op erator to set up the following parameters associated with Triton Connect PRIMARY NUMBER BACKUP NUMBER ALARM NUMBERS CALL BACK ENABLE DISABLE TRITON CONNECT ENABLE DISABLE NOTE Triton Connect is an option and may not be installed on your terminal Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC WHAT IS TRITON CONNECT Triton Connect is PC Personal Com puter based software that enables you to remotely your terminals Triton Connect increases efficiency and reduces costs associated with managing terminals Significant ad vantages include Operation on a single stand alone PC or in a networked environment Can perform a wide range of moni toring and control functions from a central location Supports CDPD cellular wireless dial up and satellite communications with remote terminals 5 126 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES PRIMARY NUMBER Factory DerauLt NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE S
128. ey on a com puter keyboard Pressing the lt F4 gt key toggles between upper case and lowercase To enter an alphabetic or punctuation char acter one of the F6 through F8 keys must be pressed fol lowed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 62 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SURCHARGE MESSAGES Factory DErauLr STANDARD Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select CHANGE MESSAGES Select SURCHARGE MESSAGES DESCRIPTION This function is used to select the surcharge message that will be displayed to the customer Press the button next to the desired message to select it Message options STANDARD A B and C are accessed from the first SURCHARGE OPTION SCREEN The MORE option leads to a second screen containing message op tions D E F G and H ERROR Conpitions There are no error conditions directly associated with this function CUSTOM A STANDARD CUSTOM B TRITON SYSTEMS INC 5 63 OPERATION Manuau 97XX Series SECTION 5 MANAGEMENT FUNCTIONS CUSTOM C CU
129. f the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC 5 109 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS DOWNLOAD WORKING KEYS Factory DErAu T PROCESSOR SPECIFIC 5 INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select KEY MANAGEMENT 4 Choose the DOWNLOAD WORKING KEYS option DEscRIPTION The WORKING KEYS are the MAC and PIN WORKING KEYS as described earlier They are made up of 16 character strings consisting of the digits 0 9 and the letters A F Your processor may provide you with the WORKING KEYS or they may be downloaded from the processor host computer These keys must be loaded before the Cash Dispenser can oper ate in a live mode When the DOWNLOAD WORKING KEYS function is run a call is placed to your host computer and a request is made for the keys to be sent The host will send the keys and several other param eters such as the surcharge amount if applicable Once down loaded these parameters will remain in the Cash Dispenser even if it is turned off The TERMINAL number and primary phone number must be set before completing this function If they are not set correctly the WORKING KEYS will not be downloaded Conpitions If the call cannot be completed a warning screen will be displayed If th
130. field Authorized Installation and Service Providers Triton Systems utilizes several nation wide and regional authorized third party maintenance providers All miniATM Cash Dispensers must be installed and serviced by service technicians certified by Triton This includes authorized third party service technicians and technicians who have been factory trained by Triton to service miniATM equipment Installation or repairs attempted by unauthorized service technicians automati cally voids the warranty on the product Please contact Triton Systems Technical Services Department at 800 259 6672 for a list of our third party service providers and or to obtain information on the requirements and procedures for becoming a certified Triton service technician TRITON SYSTEMS INC C 4 OPERATION MANUAL 97XX Series APPENDIX WARRANTY POLICY Triton s Technical Services Department The primary purpose of the Technical Services Department is to provide assistance to customers in the opera tion trouble shooting and repair of equipment manufactured by Triton A toll free phone number 1 800 259 6672 is provided for convenience The Technical Services Department operates to serve our customers The staff is trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers Automated Voice Mail System Our goal is to have a person answer 100 of all incoming calls during regul
131. ful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expence Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment CANADIAN EMISSION REQUIREMENTS This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set in the Radio Interference Regulations of the Canadian Department of Communications This Class A digital apparatus complies with Canadian ICES 003 Le present appareil numerique n emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la Class A prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada Cet appareil numerique de la classe A est conforme a la norme NMB 003 Canada UK AUSTRALIAN EMISSION REQUIREMENTS Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures TRITON SYSTEMS INC V CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES Contents SECTION 1 INTRODUCTION What s in This Manual Cash Dispenser Families Class of Service Business vs Level 1 Security Vault Access Front vs Rear Feature
132. g key Likewise the PIN MASTER KEY must be en tered before the PIN Working key TRITON SYSTEMS INC 5 100 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER MAC MASTER KEY Factory DErau T PROCESSOR SPECIFIC 5 INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select KEY MANAGEMENT Choose the ENTER MAC MASTER KEY option DESCRIPTION NOTE The MAC MASTER KEY feature is applicable only to ter minals using Triton Standard ATM software and a Secure Pin Entry Device SPED module IMPORTANT The MAC MASTER KEY must be entered before the MAC Working key MAC is an acronym for Message Authentication Code The MAC MASTER KEY is used to protect the MAC WORKING KEY during manual entry or downloading of the working key The MAC MAS TER KEY is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the MAC MASTER KEY If a MAC authentication attempt on a message fails the message will fail This is a security precaution For security reasons when entering this key is displayed in place of the actual character Since it is not possible to view the key while it is entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simply press the key that has that digit and a will appear To enter the letters A F first pre
133. gular basis Heartbeat Message calls will not be made The sole purpose of these calls is to let the host know that the terminal is OK when it is NOT performing regular transactions Because the primary purpose of the Heartbeat Message call is to let the host know everything is all right a Heartbeat Message call that DOES NOT succeed for any reason is not retried If the call does fail the interval timer will be reset and the terminal will re main in service While the concept of the Heartbeat Message call is simple inter preting the absence of an expected call must be explained Listed below are reasons why Heartbeat Message calls will not be re ceived at the host either when expected or at all Feature Not Turned On Obviously if the feature in not enabled no Heartbeat Message calls will be made Terminal is Doing Transactions If the terminal does at least one regular customer transaction or balancing transaction before the interval timer no Heartbeat Mes sage call will be made Terminal is in Management Function Mode Heartbeat Message calls are suspended while the terminal is in the Management mode although the interval timer continues to run If the timer expires while the terminal is in this mode the call will be delayed until the terminal returns to the normal service mode Terminal is Out of Service When the terminal goes out of service one Heartbeat Message call is made After that call all further calls are
134. h one hand while holding the mechanism in place with the other hand Pull the cassette out slightly Place one hand underneath to support the cassette as you slide it completely out of the unit Replacing note cassette Continue to support the bottom of the cassette to keep it level as you place it on a table or other flat surface TRITON SYSTEMS INC Opening Note Cassettes 1 Open the cassette by simultaneously pressing the release button and lifting the lid Flip the lid back fully allowing it to rest on the table or other flat surface Move the pusher plate to the rear of the cassette toward the handle Ensure the pusher plate is fully back It should stay in this position Pull packer plate back 4 15 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Loading Note Cassettes Follow these steps to load the cassette with notes When loaded the notes must lean evenly against the packer plate IMPORTANT The shape of some notes may be affected by conditions of storage or bundling prevent ing them from forming neat even piles If not corrected such conditions may cause notes to be rejected by the dispensing mechanism To compensate for the most common conditions of slanting or cupped note piles follow the directions given here Notes with no apparent shape problems are referred to as common notes Slanting pile To avoid dispensing problems caused by a slanting
135. h tone mode DTMF or in the rotary PULSE mode Consult with the local phone company to determine which option is supported After se lecting the dial mode be certain to execute the RESET TEST MODEM function The new dial mode does not take effect until you do this The factory default for the function is DTMF Conpitions If the local phone exchange does not support touch tone and the terminal is configured for mode no calls will be completed Rotary will work on touch tone systems but should not be used if touch tone is available Rotary mode will dial much slower than DTMF TRITON SYSTEMS INC 5 118 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES DIAL RATE Factory FAST Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select TELEPHONE Select the MODEM SETUP option Select DIAL RATE DESCRIPTION The internal modem can be configured to send dial tones at one of three speeds The possible values are FAST 70 milliseconds MED 150 ms and SLOW 255 ms The default value from the factory is FAST After changing the dial rate be certain to execute the RESET TEST MODEM function The new dial rate does not take effect until you do this ERROR Conpitions There are no error conditions directly associated with this function b
136. hanism and perform a normal LOCK operation followed by a normal UNLOCK operation You may now remove and replenish the cassette as normal ERROR Conpitions If the FORCE UNLOCK operation is unsuccessful contact your Triton authorized sales and service provider TRITON SYSTEMS INC 5 29 OPERATION Manuau 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9750 SERIES SCAN CARD Factory N A Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Select MORE DIAGNOSTICS 3 Select the SCAN CARD option DESCRIPTION The SCAN CARD function reads a card and displays the informa tion imprinted on its magnetic strip This can be done on a cus tomer card that doesn t seem to work in the Cash Dispenser Ifthe customer complains of card read errors first make sure that he or she is inserting the card correctly Then try to read the card with SCAN CARD If the card can be read properly the information from track 1 and track 2 will be displayed Acard need only have a readable track 2 to operate successfully in the Cash Dispenser Aseries of prompt screens direct the user to first INSERT the card to be scanned shown above and then to REMOVE it after which the results of the scan are presented as shown in the following ERROR ConpitTions If the card is damaged or not a standard format the screen will display an error message If this happens the
137. has been scanned by the card reader The pur pose of this mode of operation is to provide quicker processing of customer transactions When the feature is turned OFF the termi nal will wait until the customer has selected a particular transaction before dialing out and establishing a connection with the proces sor The current state of the PREDIAL feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 9 115 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES COMPUSERVE ID Factory DEFAULT NONE ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the COMPUSERVE ID option DESCRIPTION The CompuServe Network is used by some processors to route transactions The COMPUSERVE ID function allows the terminal operator or a service technician to view and change the COMPUSERVE ROUTING ID number When this function is selected the current Compuserve ID is dis played if nothing appears on the screen no ID is set Select CHANGE to blank the current entry and then enter the desired ID number When done press OK to accept the entry
138. he cassette s and reinstall 167 182 301 302 Close and lock the security container Reset the Cash Dis penser If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider IMPORTANT NOTE If the terminal dispenses all of its cash and a cassette has not been refilled with enough cash to position the packer plate far enough from Low Currency switch the terminal will go into the Error 182 condition when the RESET ERROR key is pressed To prevent this from occurring follow these steps Remove the cassette from the dispenser mechanism Reset the error Refill the cassette as necessary and install it in the dispenser mechanism TRITON SYSTEMS INC 8 12 Ensure all cassettes are actually present in the mechanism If they are remove and re install each cassette This Procedure applies to the following error codes Ensure all cassettes are LOCKED into position in the mecha nism using the cassette LOCK UNLOCK function 303 310 315 Close and lock the security container Reset the Cash Dis penser If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider TRITON SYSTEMS INC 8 13 ERROR RECOVERY PROCEDURE 7 gt Remove and empty the Rejec
139. he display are used with the numeric keys on the main keypad to permit entry of alohanumeric charac ters The keys on the left side of the display are designated F1 through F4 The keys on the right side of the display are lt F6 gt through F8 The F1 key centers the text on the line where the cursor appears The F2 key erases all text in the current mes sage F3 clears the text on the current line The F4 Key is used similarly to a CAPS LOCK key a com puter keyboard Pressing the lt F4 gt key toggles between upper case and lowercase To enter an alphabetic or punctuation char acter one of the F6 through F8 keys must be pressed fol lowed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 50 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER RANDOM PRIZE MSG Factory DErauLT NONE Access INSTRUCTIONS Fi CENTER LINE LEFT 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 EX CLEAR ALL 7 F3 CLEAR RIGHT FB 1 Select TERMINAL CONFIGURATION from the MANAGEMENT Fa CASE UPPER FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from
140. he key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the lt RIGHT ARROWS key to lock in the letter If your next character is a letter you must press the lt CTRL gt key again The name can be up to 18 characters long Error 5 There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 69 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS TERMINAL PARAMETERS Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS DESCRIPTION Selecting SET TERMINAL PARAMETERS from the TERMINAL CONFIGURATION menu allows the following Cash Dispenser op erating parameters to be viewed or changed SET TERMINAL RESET SEQ SURCHARGE MODE CASSETTE SETUP KEY MANAGEMENT TELEPHONE MORE Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 70 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES SET TERMINAL Factory DErau T NONE Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Choose the SET TERMINAL option DESCRIPTION The TERMINAL is a un
141. he label to toggle the state of the modem speaker between ON and OFF INJECT FORCE UNLOCK SCAN CARD which enables you to test a customer s ATM or waite credit card for proper operation in the terminal card reader CARD For 9750 series Cash Dispensers the SELECT CLOSE FUNC P TION menu provides the following options 1 INJECT NEW CASSETTE ID which enables you to change 9750 Series Cash Dispensers the identification code of a cassette RESET TEST MODEM which performs a functional test of the modem hardware MODEM SPEAKER which lets you turn the modem speaker sound on or off Press the keypad button next to the label to toggle the state of the modem speaker between ON and OFF FORCE UNLOCK CASSETTES which allows you to overide the normal cassette unlocking mechanism SCAN CARD which enables you to test a customer s ATM or credit card for proper operation in the terminal card reader ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 25 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS NEW CASSETTE ID Factory DEraurr N A Access INSTRUCTIONS Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen Select the MORE DIAGNOSTICS option Select the INJECT NEW CASSETTE ID option DESCRIPTION Each Note Cassette contains onboard memory that enables it to store it s ow
142. hen the DISABLE CUST OPTION is se lected will set the LCD screen to display only English text during a transaction Choosing this function when the ENABLE CUST OPTION is se lected will present customer transaction text in English initially but will allow the customer to choose English or Spanish or French for some versions of terminal software In addition to the customer transactions taking place in the English language all Management Functions will be presented in English receipts will be printed in English text as well Conpitions There error conditions directly associated with this function TRITON SYSTEMS INC 5 32 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SPANISH ESPANOL Factory DEFAULT Access INSTRUCTIONS 1 Select the LANGUAGE IDIOMA option from the MANAGEMENT FUNCTIONS screen 2 Select the SPANISH ESPANOL option DESCRIPTION NOTE Some versions of international software replace the Span ish language option with French Choosing this option when the DISABLE CUST OPTION is se lected will display only Spanish text during a transaction Choosing this option when the ENABLE CUST OPTION is se lected will give the customer the option of completing the transac tion in either English or Spanish In addition to the transaction taking place in the Spanish language all Management Functions will be presented in Spanish Some
143. hould have its own dedicated phone line Do not install the 97XX on the same line as alarm equipment Electrical Safety Advisory telephone companies report that electrical surges typically lightening transients are very destructive to customer equipment connected to AC power sources This has been identified as a major nationwide problem A commercially available power surge suppressor is recommended for use with the Model 97Xx to minimize damage in the event of an electrical surge CANADIAN IC COMPLIANCE NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets tele communications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications c
144. icable label on the left hand side of the display Press the button next to the applicable label to toggle the state of the feature between ON and OFF Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 142 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SET LOW CASH THRESHOLD Ender bha threshold Factory DEFAULT 0 Hoof bille thal will a Trilon Acckss INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select ALARM THRESHOLDS Select SET LOW CASH THRESHOLD DESCRIPTION This function allows you to enter the number of bills that will act as a low cash threshold When the number of bills in the cassette drops below the value set in this function the terminal will auto matically send a notification message to a remote Triton Connect computer To ensure the accuracy of the threshold make sure to use the ENTER QTY IN CASSETTE function after replenishing the cash in the cassette ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 143 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SET JOURNAL THRESHOLD the threshold Factory DEFAULT 0 H nf journal entries that will Triton Conese ool the
145. igits 0 9 and the Hexa decimal Hex characters A F On such screens to enter a digit 0 9 sim ply press the key that has the desired digit To enter a Hex character first press and hold down the lt CTRL gt key While holding down the lt CTRL gt key press the numbered key 1 6 that cor responds to the character you want to enter as listed in the table on screen 1 A 2 B 3 C 4 D 5 E 6 F Release the lt CTRL gt key Re peat for each character in the key Press the lt CHANGE gt key to clear the entry and start over Press the lt LEFT ARROW key to back up and erase a character If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES and enter the next key part until all parts are entered 5 106 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS The CHECK DIGIT that appears after all parts of the MAC WORK ING KEY have been entered is similar to the checksum that is used to verify that the data programmed into a memory device such as an EPROM is correct The CHECK DIGIT can be verified by doing a RECEIPT PRINTER TEST from the DIAGNOSTICS Menu and comparing the MAC WORKING KEY CHECK DIGIT on the printout to the original receipt printout from the initial terminal setup If the CHECK DIGIT is different from the original and the terminal is not operating correctly the MAC WORKING KEY is corrupt and you should contact your service organization for a
146. ing panels Supports an optional integrated full motion video display 320 by 240 256 color LCD display supports attention getting graphics and user selectable background screens Monochrome display available as an option Supports remote setup configuration and monitoring via Triton Connect M Supports single cassette or multi cassette configurations depending upon installed dispensing mechanism Dispenses U S and international currency types as well as other paper based media such as coupons or tickets High capacity electronic journal can store transactions for later printout and analysis Modular architecture eases troubleshooting and servicing Small footprint design makes placement easier Cabinets available in UL 291 Business Hours Service or UL 291 Level 1 Safe models 97XX cabinet with optional backlit advertising topper or full motion video display panel TRITON SYSTEMS INC 1 3 OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION Standard Features Standard features of the 97XX Cash Dispenser are summarized in the following paragraphs 256 Color Display The terminal LCD screen can display text and graphics in 256 col ors providing a richer visual experience to the user Optional mono chrome displays supported Selectable Background Screen Graphic This feature places a user defined graphical screen or image on the screen background Fixed screen elements such as menu but tons
147. insufficient to allow the entry of the full range of customer transaction values in the local currency type This feature allows the selection of 12 digit currency fields for those applications that require it To activate 12 digit field lengths select the ENABLE option To return to 8 digit field lengths choose the DISABLE option Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 87 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Lo CASSETTE PARAMETERS T CRSSETTE D Factory N A CURRENCY DRTR Access INSTRUCTIONS URLUE CASSETTE 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Select CASSETTE PARAMETERS DESCRIPTION The CASSETTE PARAMETERS option is used to perform cas sette specific configuration and setup operations When the CAS SETTE PARAMETERS option is selected a cassette selection screen see the description of the CASSETTE option for more in formation is presented which allows the operator to select the spe cific cassette which will be the focus of the subsequent setup or configuration operations The cassette selection screen is followed by the cassette parameters options screen The CASSETTE PA RAMETERS option screen provides access to the following func tions SET BILL DIMENSION VALUE
148. ion to set this pa rameter in Section 5 Management Functions Notes lean against packer plate Move the pusher plate against the notes with just enough pressure to hold the notes in the correct position when closing the lid and inserting the cassette into the mechanism Removing the Reject Vault The Reject Vault is locked when it is removed from the dispensing mechanism The color indicator shows a green window when the Reject Vault is opened for note collection inside the dispensing mechanism and when it is ready for use Release packer plate The color indicator shows a red window when the Reject Vault is inserted into the dispensing mecha nism and until itis opened for rejected note retrieval Close the cassette lid Fold the lid down to its locked position The release button should pop 1 UNLOCK the cassettes using the Cassette out allowing the lid to mate cleanly with the body Lock Unlock procedure in Section 5 Manage of the cassette ment Functions Open the outer fascia panel of the security con tainer using the key lock on the front of the panel Open the combination lock on the security con tainer door and open the door to gain access to the dispensing mechanism IMPORTANT If you remove the Reject Vault with power applied the terminal will sense this and auto matically reset the rejected note count to ZERO Therefore to ensure an accurate rejected note count NEVER REMOVE THE REJECT VAULT WITH POWER APP
149. ique string of characters provided by your processor to identify the Cash Dispenser when a transaction is taking place It can contain numbers and letters This parameter MUST be set before the Cash Dispenser can go on line AND before the communications key can be downloaded When this function is selected the current TERMINAL is dis played If it is to be changed select CHANGE To enter a digit 0 9 press the key that has that digit To enter a letter first press the lt CTRL gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you wantis displayed press the RIGHT ARROW key to lock in the letter If your next character is a letter you must press the lt CTRL gt key again When you have entered all of the characters press the lt gt key ERROR Conpitions The Cash Dispenser will not function on line without a valid TER MINAL TRITON SYSTEMS INC 5 71 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES RESET SEQ Factory DEraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the RESET SEQ option DESCRIPTION Select the RESET SEQ option from the TERMINAL PARAM ETE
150. is shown to the customer and not the actual fee collected for the transaction TRITON SYSTEMS INC 5 9 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS CASSETTE SETUP Factory DEraurr N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 9700 9705 and 9710 Series DESCRIPTION Cash Dispensers Selecting CASSETTE SETUP at the TERMINAL PARAMETERS menu allows the terminal operator to view and change the follow ing parameters 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 LOW CURRENCY INTERNATIONAL CURRENCY MAXIMUM AMOUNT MULTIPLE AMOUNT EXTENDED AMOUNT FAST CASH AMOUNT sro Ses T RELEARN BILL THICKNESS INTERNATIONAL CURRENCY MAXIMUM AMOUNT MAX NON CASH EXTENDED AMOUNT CASSETTE PARAMETERS FAST CASH AMOUNT 9750 Series Cash Dispensers Conpitions There are no errors directly associated with the WITHDRAWAL AMOUNTS function TRITON SYSTEMS INC 5 80 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Lao RELEARN BILL THICKNESS Factory Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the RELEARN BILL THICKNESS option DESCRIPTION The first time the dispenser i
151. is used to provide a brief descrip tion of the items in the NON CASH cassettes Examples of de scriptions are PHONE CARDS COUPONS STAMPS etc To enter a number press the key that has that number To enter a letter first press the CTRL key then press the key that has the letter you want The first press of the key will display the first char acter above the number Subsequent presses will display the other characters in sequence When the character you want is displayed press the RIGHT ARROW key to lock in the letter If the next character is a letter the CTRL key must again be pressed first The description of a NON CASH item may contain up to 28 alpha numeric characters Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 97 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS SECONDARY DESCRIPTION Factory NONE ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the DESCRIPTION option Choose the SECONDARY DESCRIPTION option DESCRIPTION The SECONDARY DESCRIPTION provides a location for other information of general interest or information required by law To enter a number press the key that has that number To enter a
152. ith this function TRITON SYSTEMS INC 5 91 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Las SERVICE CASSETTE STATUS __IN SERVICE Factory Deraurcr IN SERVICE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the SERVICE option DESCRIPTION This function allows the user to set the desired cassette to either IN SERVICE or OUT OF SERVICE Placing a cassette IN SER VICE will allow the dispenser to access the item inside the cas sette Placing a cassette OUT OF SERVICE effectively turns the cassette off and does not allow any access to the items in the cassette ERROR Conpitions When cassette is removed from the Dispenser while AC power is on the status of that cassette will automatically revert to OUT OF SERVICE f that cassette is to be used for future transactions it must be put IN SERVICE before it is recognized in the Dispenser TRITON SYSTEMS INC 5 92 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Lio CURRENCY DATA USD0211 Factory DErauLr COUNTRY SPECIFIC MONTY fera MMM J Inttsr code lar currency Access INSTRUCTIONS numbers denoting value 2 Humber representing varlant 1 Select TERMINAL CONFIGURATION from the MANAGEMENT NM
153. l if applicable Turn the small Installing the Reject Vault handle on the front counterclockwise and lift the lid Release the handle Collect the rejected notes Using the reverse of the steps taken to remove the Reject Vault slide the Reject Vault back into its slot in the mechanism Make sure the Vaultis fully inserted LOCK all cassettes into position using the Cassette Lock Unlock function see Section 5 Management Functions Opening reject vault top TRITON SYSTEMS INC 4 18 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Replacing reject vault Verify Operation 1 Close and lock the security cabinet Restore power to the cash dispenser Enter quantity of notes in each cassette Use the ENTER QTY IN CASSETTE function in Management Functions Perform a TRIAL CASSETTE CLOSE on each cassette Check the Management Report to ensure the quantity value matches what you entered in the previous step Check the VALUE parameter for each cassette The Value parameter should match the denomination of the notes in each cassette Access the Value parameter through Management Functions Ensure the cassettes are LOCKED Ensure each note cassette is IN SERVICE TRITON SYSTEMS INC 4 19 SECTION 5 MANAGEMENT FUNCTIONS OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS INTRODUCTION This section describes the Management Functions available for cont
154. lect JOURNAL from the options available at the MANAGEMENT FUNCTIONS screen 2 Select the PRINT LAST X ENTRIES option to print the last X where X is a number from 1 to 2045 entries stored in the Electronic Journal DEscRIPTION This command is used to reprint records from the Electronic Jour nal either before or after they have been audited using the CLEAR JOURNAL or PRINT JOURNAL commands Records printed out using this command are not marked in any way This command will not affect the operation of the PRINT JOURNAL command This command is used for several purposes It can be used to reprint records for which the paper trail has been lost or destroyed It can also be used to print out records before they are audited for diagnostic purposes When using this command the user is prompted to enter the num ber of the most recently collected records to be printed It always operates on the last X entries an operator needs to see transaction that happened about 10 records earlier entering 13 the prompt will cause the last 13 records to be printed but not cleared from the buffer This will ensure that the transaction in question is printed Subsequent uses of this command are not cumulative No pointer is maintained that moves each time this command is run It al ways operates on the LAST X ENTRIES Conpitions Entering a number greater than the number of records in the buffer memory of
155. lected feature 3 SELECT FEATURE NUMBER ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 147 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES ACTIVATE Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select MORE Select MORE Select VIEW MODIFY OPTIONS Choose ACTIVATE DEscRIPTION To activate a FEATURE an activation code must be obtained from the Triton Systems Inc Technical Support Department When calling Triton Systems Inc you will be asked to provide the serial number that is displayed on the FEATURE 00 SERIAL NUMBER screen Once the activation code is obtained select the ACTIVATE option from the FEATURE 00 Menu to display the FEATURES 00 SE RIAL NUMBER screen Enter the activation code into the terminal while the FEATURE 00 SERIAL NUMBER screen is displayed Press OK If the activation code is correct a screen informing you that the terminal must be reset to activate the feature is dis played Reset the terminal by depressing the RESET switch on the card cage or cycling the Main Power Switch on the Power Sup ply from ON to OFF to ON If the activation code is entered incorrectly the terminal will beep 4 times and return to the FEATURE 00 Menu Error Conpitions Th
156. less than 4 characters TRITON SYSTEMS INC 5 41 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES ADMINISTRATION PASSWORD Factory 987654 Access INSTRUCTIONS 1 Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen 2 Select the ADMINISTRATION PASSWORD option DESCRIPTION The ADMINISTRATION PASSWORD is used to perform daily man agement functions This password DOES NOT allow access to the TERMINAL CONFIGURATION menu This password can only be changed when the MASTER PASS WORD is used to enter the Management FUNCTIONS area Use the options provided to VIEW or CHANGE the password as shown in the figures below When the VIEW option is selected the cur rent password will be displayed for a few seconds When changing the password it must be entered twice because the characters entered are not displayed an asterisk is displayed in place of each character for security reasons The password length can range from 4 to 12 characters ERROR Conpitions Anumber of feedback screens may appear during password entry These screens can appear if the second password entry did not match the first you entered an invalid password or the password you entered was too short less than 4 characters TRITON SYSTEMS INC 5 42 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 970
157. ll in the cassette TRITON SYSTEMS INC 5 85 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES MAX NON CASH Factory Deraurr 500 00 ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the MAX NON CASH DESCRIPTION The maximum non cash purchase limit must be set in the Cash Dispenser before any purchases of non cash items can be com pleted This number is the largest dollar amount allowed for the purchase of a non cash item from the Cash Dispenser It can be set from 1 to 999999 in increments of 1 and it must be an even multiple of the value of single unit of the non cash item that is in the cassette Factory default is set to 500 00 The value is a dollar amount only no cents are allowed Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 86 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS EXTENDED AMOUNT Factory DErauLr DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the EXTENDED AMOUNT option DESCRIPTION The standard length of a currency amount entry field is 8 digits In some applications this length is
158. lue tension lever located opposite side of printer Blue lever should be actuating touching a clear plastic micro switch that has white wires running to it If it isn t move lever until it s actuating switch Blue lever gets moved inadvert ently sometimes when printer is opened Turn power ON With printer still open touch manual feed button and watch roller turn Inspect for any paper shreds in roller Close printer and tighten thumb screw Feed paper roll into printer Paper should feed automatically for a short distance Push manual feed button until receipt paper exits front of con trol panel If error is displayed on screen try resetting error If error clears go to Management Functions enter password then to Diag nostics Select TEST RECEIPT PRINTER and wait for re ceipt If receipt prints exit back out to Customer screen Other causes may be low or out of paper See the applicable Operations Manual for paper roll replacement procedure Also paper guide on printer bracket must be parallel to printer path entrance and paper support bracket must be perpendicular to paper path entrance If the error appears again call your service provider TRITON SYSTEMS INC 8 11 Turn off the Cash Dispenser and open the security container This Procedure applies to the following error codes Check the currency level in the cassette s If there is no cur rency in the cassette s or the currency level is too low fill t
159. ly press the key that has that digit anda will appear To enter the letters A F first press the lt CTRL gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Sub sequent presses will display the characters in sequence When the character you want is displayed press the RIGHT ARROW key to lock in the letter If your next character is a letter you must press the CTRL key again Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character TRITON SYSTEMS INC ENTER 16 CHARACTER WORE ING THEH PRESS EHTER 16 CHARACTER WORKING KEY THEN PRESS Frar hey OHumbwr key s inul fer cerreipending h x w lus BLUE 4 D hex BLUE 5 hex BLLE amp F hex 472 B hex 3 In some versions of ATM software the PIN WORKING KEY entry screen ac cepts the digits 0 9 and the Hexadeci mal characters A F On such Screens to enter a digit 0 9 simply press the key that has the desired digit To enter a Hex character first press and hold down the lt CTRL gt key While holding down the lt CTRL gt key press the numbered key 1 6 that cor responds to the character you want to enter as listed in the table on screen 12A 2 B 3 C 4 D 5 E 6 F Release the lt CTRL gt key Re peat for each
160. mes ei conmanderer LE E LOC seems soepenin e o LOCO ESENES X X X X BE x gt o amarte ii e x eere amare iter e x x e eere uma sms aii x eese E X X uH i kc gt gt Ud TT Fx o Sewes x Oo x ewe L x DL Jem ms L5 Def x E E den L 3 s o OO emm ies L e SEC 1 emn tes LE OE ern omen ies s oC E preme sone morena f Terminar aia ud EE TRITON SYSTEMS INC OPERATION MANUAL 97XX Series SECTION 8 ERROR RECOVERY ERROR CODES RECOVERY PROCEDURES 222222 ERRORCODES RECOVERYPROCEDURES mE 0 e eene L w emet ee s x x x emm mmm femina rte D o femme
161. n Error Code 183 and will place the terminal in an OUT OF SERVICE condition until the receipt paper is replenished Conpitions Error Code 183 Receipt Printer Paper Low will take the terminal OUT OF SERVICE To restore the terminal to normal operation the paper must be replenished and the Reset Error button pressed after the terminal has been reset and is displaying the OUT OF SERVICE screen TRITON SYSTEMS INC 5 46 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS PRINTER GRAPHICS PRINTER GRAPHICS ARE Factory Derau r ENABLED ENRBLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION optioN from the MANAGEMENT FUNCTIONS screen 2 Select the PRINTER SETTINGS option 3 Select PRINTER GRAPHICS DESCRIPTION The Printed Graphics feature can only be used when an optional Memory Expansion Card is installed in the terminal Triton Con nect Software Release 1 8 or above allows bit mapped graphics in bmp format to be downloaded to the terminal This graphic will be printed on the receipt when the PRINTER GRAPHICS op tion has been ENABLED This feature cannot be supported with out the addition of an Expansion Memory Card To turn on the PRINTER GRAPHICS feature choose the ENABLE option on this screen To inhibit the PRINTER GRAPHICS feature press the DISABLE key ERROR Conpitions If PRINTER GRAPHICS is enabled and there are no graphic im ages loaded into the E
162. n identification code This option allows you to inject a new ID into a Note Cassette This option will prompt you to insert the cassette you want to use into the top feed channel and will then provide options for injecting a designation of A B C or D into the cassette in this position When the ID has successfully been injected the word DONE will appear If the operation fails an error message will be displayed The CASSETTE ID has no direct correlation to the physical posi tion of the cassette within the unit although in most instances the cassette identified as A will be placed in the top position B in the second C in the third and D in the fourth position This is not a requirement however since the ID code allows the dispensing mechanism and the Cash Dispenser control system to locate the cassette no matter which slot it is in This function will automatically perform an UNLOCK operation so that the cassettes can be rearranged as needed to facilitate the operation At the conclusion of the procedure after each cassette has been placed in its appropriate location use the LOCK UN LOCK function to LOCK the cassettes into place Conpitions If the operation fails an error message will be displayed TRITON SYSTEMS INC 5 26 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS RESET TEST MODEM Factory DrEraur r Access INSTRUCTIONS
163. ne Parameter Category Name and Page Number in Section 5 Management Functions of each parameter listed In most cases the factory default value for each parameter is also provided IN TABLE 3 1 CRITICAL SETUP PARAMETERS THE NAMES OF THOSE PARAMETERS THAT ARE TYPI CALLY THE MINIMUM NUMBER REQUIRED IN ORDER TO PERFORM A TRANSACTION HAVE BEEN HIGH LIGHTED CHECK WITH YOUR TRANSACTION PRO CESSOR FOR YOUR SPECIFIC REQUIREMENTS IMPORTANT Although many of the Cash Dispenser s parameters have been set at the factory it is important to verify that the set tings are appropriate for your needs Change the factory default values as necessary to reflect the actual settings you require TRITON SYSTEMS INC 3 4 OPERATION 97XX Series SECTION 3 INITIAL SETUP TABLE 3 1 CRITICAL SETUP PARAMETERS FACTORY Opp eR Tem T eem nme m o omnee serene b E emen m _ MEE E onn one me emen e S Eme e ee forme 7 _ e o emnes esee fare e D p o omne T e Ew 7790 one n E o emn Ew E o eene pe Ew o eem Lt o oem __ E nenne E E seem e 1 777777 sr seeno
164. ntered for the following options INITIALIZE STRING PRE HOST STRING POST HOST STRING TRITON CONNECT STRING When an option is selected the current modem string for that func tion is displayed if nothing appears on the screen no string has been entered Select CHANGE to blank the current entry and then enter the desired modem string When done press OK to accept the entry ERROR Conpitions Setting this value incorrectly can cause communication failure in the applicable area due to improper modem setup Consult Triton s Technical Service Department before changing this parameter TRITON SYSTEMS INC 5 121 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES RESET TEST MODEM MODEM TESTING INITIALIZATION IH PROGRESS Factory DeFAuLt N A Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select TELEPHONE Select the MODEM SETUP option Select RESET TEST MODEM DESCRIPTION This function is used to reset and test the internal modem It should be run after setting any of the modem configuration parameters to make sure an error was not made It MUST be run after changing the DIAL MODE or DIAL RATE otherwise these new values will not take effect until the unit is turned off and back on again At the conclusion of the test a screen will appear indicating that the MODEM
165. nu allows access to menus for viewing and chang ing the following 1 MASTER PASSWORD 2 ADMINISTRATION PASSWORD ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 40 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MASTER PASSWORD Factory Deraurr 123456 Access INSTRUCTIONS 1 Select the PASSWORD MAINTENANCE option from the MANAGEMENT FUNCTIONS screen 2 Select the MASTER PASSWORD option DESCRIPTION The MASTER PASSWORD is the highest level password on the Cash Dispenser It allows access to all functions except down loading of new software The MASTER PASSWORD must be en tered in order to change the ADMINISTRATION password The factory default MASTER PASSWORD is 123456 and should be changed when the Cash Dispenser is installed To change the MASTER PASSWORD select this function You will be prompted to enter your new password An asterisk will be displayed in place of the actual digits entered therefore you must enter the password a second time when prompted to confirm it The password can be from 4 to 12 digits long and can contain only numbers letters are not allowed ERROR Conpitions Anumber of feedback screens may appear during password entry These screens can appear if the second password entry did not match the first you entered an invalid password or the password you entered was too short
166. o make that sym bol the default symbol displayed on the terminal ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 83 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES MAXIMUM AMOUNT Factory Derautt 500 00 t 88 Access INSTRUCTIONS ENTER AMOUNT PRESS OK 1 Select TERMINAL CONFIGURATION from the MANAGEMENT _ E FUNCTIONS menu CHER em 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the MAXIMUM AMOUNT option DEscRIPTION The maximum cash withdrawal limit must be set in the Cash Dis penser before any transactions can be completed This number is the largest dollar amount allowed for a withdrawal transaction can be set from 1 to 999999 in increments of 1 and it must be an even multiple of the denomination that is in the cassette Factory default is set to 500 00 The value is dollar amount only no cents are allowed Whenever a withdrawal amount is entered or selected via the FAST CASH option the amount entered or selected is compared to this amount If the entry is larger an error message warns the user and displays the maximum allowable amount This amount DOES NOT override any maximum set by a network The transaction will be sent to the network if the amount entered or selected is less than or equal to the maximum The ne
167. om pany cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 TRITON SYSTEMS INC iii CASH DISPENSER OPERATION MANUAL MODEL 97XX SERIES AVIS L tiquette d Industrie Canada identific le mat riel homologu Cette tiquette certifie que le mat riel est conforme aux normes de protection d exploitation et de s curit des r seaux de t l communications comme le prescrivent les documents concernant les exigences techniques relatives au mat riel terminal Le Minist re n assure toutefois pas que le mat riel fonctionnera la satisfaction de l utilisateur Avant d installer ce mat riel l utilisateur doit s assurer qu il est permis de le
168. om many issuers can be supported The more digits entered the fewer the number of different cards that will match If a card number matches an ISO number to be blocked the cus tomer will not see the surcharge notification screen The proces sor will also be notified of this in the transaction Most processors support this function Before enabling this feature check to make sure your particular processor supports it Otherwise your termi nal could be in violation of network rules and be sanctioned TRITON SYSTEMS INC 5 77 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS To enter or change an ISO go to the SELECT ISO TO CHANGE screen and perform the following Press the Screen Key next to the block where the new ISO will be entered or an ISO changed Enter the ISO number up to six digits in length Press the lt OK gt key If more than one ISO must be entered repeat steps 1 through 3 until all ISO are entered up to five ISO numbers may be entered Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 78 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SURCHARGE AMOUNT AMOUNT 0 00 Factory Deraurr 0 00 Access INSTRUCTIONS EHRBGLE BLOCK 15075 1 Select TERMINAL CONFIGURATION from the MA
169. omma character Make sure to enter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 131 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENABLE DISABLE CALL BACK Factory DErauLr DISABLED ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select MORE 4 Select TRITON CONNECT DEscRIPTION Normally when the Triton Connect Host Computer contacts a ter minal it will hang up and wait for the terminal to CALL BACK This is done for security reasons The CALL BACK option allows the terminal operator to enable and disable this feature Once you ve reached the TRITON CONNECT screen the CALL BACK button will present an option to reverse the current state of the feature For example if CALL BACK is currently ENABLED the CALL BACK option button will show the DISABLE CALL BACK option Conversely if CALL BACK is currently DISABLED the CALL BACK option button will show the ENABLE CALL BACK option ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 132 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENABLE DISABLE TRITON CONNECT XE TRITO
170. ons TABLE 9 1 TRANSACTION FLOW DESCRIPTION STEP DESCRIPTION Welcome screen prompts to INSERT a CARD to begin a transaction Screen prompts user to REMOVE the CARD to continue with transaction If the Surcharge Option is enabled surcharging is not blocked for this customer card and the Surcharge Location option is set for Beginning a Surcharge Message is displayed here Customer is prompted to enter a Personal Identification Number or PIN Customer is prompted to select a Transaction Type The available transactions will be determined by the Transaction Types settings in Management Functions If a Balance Inquiry transaction is selected the customer is prompted to choose the account The available accounts will depend upon the Account Types settings in Management Functions 7 If a Transfer transaction is selected the customer is prompted to choose the transfer accounts The available accounts will depend upon the Account Types settings in Management Functions If a Withdrawal transaction is selected the customer is prompted to choose the withdrawal account The available accounts will depend upon the Account Types settings in Management Functions 8B The customer is given an opportunity to select a Fast Cash withdrawal or transfer amount as applicable If OTHER is selected the customer can enter a different amount C If OTHER was selected on the Fast Cash amounts screen this screen will offer the customer a way to enter a custom
171. or to remove the obstruction Close the ATM control panel Test the card reader If a card still cannot be fully inserted contact your service provider TRITON SYSTEMS INC 6 5 OPERATION MANUAL 97XX Series SECTION 6 MAINTENANCE Communication Problems Follow these steps to recover from System Unavailable and Com munication Error conditions 1 Reset the ATM If the problem still exists continue with next step Open the ATM control panel Plug the base unit of a telephone NOT the handset into the phone jack on the third card from the top in the card cage Listen for a dial tone If there is a dial tone unplug the telephone Close the ATM control panel Contact your service provider If there is no dial tone plug the telephone into the wall jack for the ATM phone line If there is no dial tone there is a facility phone line problem Contact your telephone service provider for assistance TRITON SYSTEMS INC 6 6 SECTION 7 JOURNAL ENTRIES OPERATION MANUAL 97XX Series SECTION 7 JOURNAL ENTRIES JOURNAL ENTRIES Journal entries are printed on a per transaction basis Each new entry begins with a blank line The following is an example of a typical journal entry In the case of a communications error most of this information is omitted and an error code would be printed 09 19 04 5 32 29 PM OK 9999 TERM 000000 0 1234567890123456 0004 1 50 00 Dispensed
172. or CONDITIONS There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 66 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES EXIT MESSAGE Factory DEFAULT THANKS FOR USING Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT EE M caa FUNCTIONS menu Fa CLEAR LINE RIGHT FB 2 Select CHANGE MESSAGES F4 CASE 3 Select EXIT MESSAGE DESCRIPTION The Exit Message consists of three lines of text that are printed on the terminal display at the conclusion of a transaction Enter let ters numbers and punctuation as described in the following para graphs The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alphanumeric charac ters The keys on the left side of the display are designated lt F1 gt through lt F4 gt The keys on the right side of the display are lt F6 gt through lt F8 gt The lt F1 gt key centers the text on the line where the cursor appears The lt F2 gt key erases all text in the current mes sage lt F3 gt clears the text on the current line seee a Sekh pese Je 4 e The lt F4 gt Key is used similarly to a CAPS LOCK key on com puter keyboard Pressing the lt F4 gt key toggles between upper case and lowercase To enter an alphabetic or punctuation cha
173. or more information ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 15 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS a a TRIAL CASSETTE CLOSE ALL Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTIONS screen 2 Select TRIAL CASSETTE CLOSE ALL DESCRIPTION Selecting the TRIAL CASSETTE CLOSE ALL function prints a summary of all cassettes present with out clearing any totals The host is not contacted Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 16 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES DIAGNOSTICS E DIRGNOSTICS Factory STATUS RECEIPT Access INsrRUCTIONS PURGE UERSIUH 5 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS eee DIRGMUSI1CS Screen ind as EXIT DESCRIPTION Select STATUS to determine the operational status of the four Feed Channels the Reject Channel and the Transport Channel of the dispensing mechanism Select PURGE to complete a PURGE cycle on the mechanism Select TEST DISPENSE to perform a dispense from each Feed Channel of the mechanism Select FORMAT GRAPHIC MEMORY to erase the memory used to store Ad graphics Select the TEST RECEIPT PRINTE
174. or to activate deactivate For example entering the numbers 00 selects the Triton Con nect feature The current status of the feature will be displayed Use the ACTIVATE and DEACTIVATE functions as appropriate to change the status of the selected feature ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 150 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES DATE TIME FUNCTIONS Factory DEFAULT Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Choose DATE TIME FUNCTIONS DESCRIPTION This screen provides a menu of functions related to configuration of date and time parameters for the Cash Dispenser 1 SET DATEFORMAT This option allows you to choose between a DD MM YY and a MM DD YY date format the terminal will use when printing receipts and other reports SET DATE TIME This option enables you to configure the actual date and time the terminal uses when printing receipts and other reports ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 151 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES SET DATE FORMAT YO 0827 00 Factory DerauLt MM DD YY Access INS
175. orth slightly to ensure the pin snaps back into place locking the mounting platform into the service position Pull release pin for swivel platform OPERATION MANUAL 97XX Series Turn mounting platform to access position To remove the note cassette grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches Try to use only the minimum amount of force to release the cassette The cassette will only move a few inches Once released from the snaps you can slide the cassette out of the mechanism Place the cassette on a level flat surface for servicing Removing note cassette Note cassette removed from dispenser TRITON SYSTEMS INC SECTION 4 CURRENCY HANDLING Loading the Currency Cassette 1 Unlock the cassette and open the cassette lid using the supplied key Move the pusher plate to the rear of the cassette toward the handle Note The pusher plate action will depend on the type of cassette in use Some cassettes require you to maintain pressure on the pusher plate as needed while loading notes Other cassettes use a locking mechanism to hold the packer plate in the loading position On these cassettes pull the pusher plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position Unlock note cassette Open the note cassette lid OPERATION MANUAL 97XX Series S
176. ountdown period the terminal will automatically go to the Customer Welcome screen When the unit is turned on the dispenser will beep once and the Top Menu shown in Figure 2 1 will appear on the display screen after a few seconds From the Top Menu you can either 1 Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS 2 Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen a ben efit of this feature is that in the event of a power interruption the terminal will automatically begin accepting customer transactions Figure 2 1 Top menu shortly after power is restored TRITON SYSTEMS INC 2 2 OPERATION 97XX Series SECTION 2 BASIC OPERATION LCD Screen Keypad Operation m See Figure 2 2 The user interface of the terminal consists of the LCD display and 24 rubber keys on three keypads The primary menu navigation keys are arranged in two four key groups one group on either side of the LCD display The main keypad consists of 10 alphanumeric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD display All of the keys that a customer would use to conduct transactions have an integral raised Braille symbol to conform to the requi
177. our second entry of the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC Press lem bey amp Mimbar hey mirwulianeciuxlu for correperding hoe valium a 2 D rex 3 hax To enter a digit 0 9 simply press the key that has the desired digit and a will appear To enter a Hex charac ter A through F first press and hold down the lt CTRL gt key While holding down the lt CTRL gt key press the numbered key 1 6 that corresponds to the character you want to enter as listed in the table on screen 1 2 B 3 C 4 D 5 E 6 F A char acter will appear Release the lt CTRL gt key Repeat for each char acter in the key Press the lt gt key to clear the entry and start over Press the LEFT ARROW gt key to back up and erase a character You must enter the key sequence TWICE for each KEY BLOCK after the second entry you will be prompted to enter a second key part In most instances you will answer NO to this prompt but in some cases a second sequence of characters may need to be entered this requirement is pro cessor specific quirement is proces sor specific 5 104 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS INJECT MASTER KEYS Factory DEraurr HRITIHG FOR KEY INJECTION Access INSTRUCTIONS P WEM UP GUT 1 Select TERMINAL CO
178. pen the Cash Dispenser control panel This Procedure applies to the following error codes Check the receipt paper spool If the paper spool is low or out of paper replace the paper roll See the applicable Operations Manual for paper roll replacement procedure 183 195 Reset the terminal If the error clears place the unit back in service If the error occurs again contact your service provider TRITON SYSTEMS INC 8 17 ERROR RECOVERY PROCEDURE 1 gt Unlock an open the security container This Procedure applies to the following error codes Check the labels on the cassettes If a duplicate cassette is installed replace it with the correct non duplicate cassette If necessary use the INJECT NEW CASSETTE ID procedure to ensure each cassette has a unique ID A B C or D 95 Make sure all cassettes are IN SERVICE RESET the cash dispenser and perform a Test Dispense If the dispense works place the unit back in service If the error occurs again contact your service provider TRITON SYSTEMS INC 8 18 ERROR RECOVERY PROCEDURE 2 Archive or Print the journal This Procedure applies to the following error codes Reset the Cash Dispenser If the error clears perform a Test Dispense 151 If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider TRITON SYSTEMS INC 8 19 Turn off the C
179. pile put the notes in neat bundles of no more than 1 2 to 34 inches in thickness Turn every other bundle around to minimize slanting of the pile Cupped bundles face dispense opening Common notes Place the prepared bundles in the cassette Follow these steps to load notes in the cassette 1 Level the note pile Compress the note pile slightly by hand Single notes must not protrude from the bundle Make sure the bundle leans evenly against the note plate Alternate slanted note piles e Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles with the cupped side to wards the dispense opening the feed end of the cassette Level the note pile TRITON SYSTEMS INC 4 16 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Installing Note Cassettes Once the cassettes have been loaded with currency replace them using the reverse of the steps used to remove the cassettes from the mechanism Slide each Note Cassette into its slot in the mechanism E Make sure each cassette is fully inserted Once all cassettes have been filled and replaced they are ready to be LOCKED into position using the Cassette Lock Unlock function see Section 5 Management Functions for the appropriate proce dure IMPORTANT Ensure the MULTIPLE AMOUNT parameter matches the denomination of currency in each Note Cassette See the proce dure for using the VALUE funct
180. pplicable and any error conditions associated with the use of the function FUNCTION AVAILABILITY Some function screens or options described on the following pages may be present but not accessible on your Cash Dispenser In these cases when you attempt to access the function you will re ceive a message informing you that the feature or hardware re quired to support it is not available TRITON SYSTEMS INC 5 2 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS In other cases a function screen or option described here may not even be present in the Management Functions for your particular Cash Dispenser In such cases this is because the function is not available in the version of terminal operating software currently loaded in the unit You may also notice that the factory default values for some func tions on your terminal may differ from the values shown in this manual Again this is because versions of the terminal operating software customized for a particular processor may require non standard default values for some parameters TRITON SYSTEMS INC OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS Factory DEraurr N A ACCESS INSTRUCTIONS Select the MANAGEMENT FUNCTIONS option from the Top Menu see page 5 2 for instructions on how to access the Top Menu DESCRIPTION 9700 9705 and 9710 Series The MANAGEMENT FUNCTIONS menu offers th
181. press after the lt CTRL gt key will be displayed at the current cursor position Pressing the same key repeatedly will cycle the displayed letter through the avail able character choices for that key X1 X6 When the desired character is displayed press the RIGHT ARROW key to lock it in and move the cursor to the next position Repeat these steps to enter the next character The RIGHT ARROW and LEFT ARROW keys are used in most alphanumeric data entry situations The LEFT ARROWS is used to back up and erase a character The RIGHT ARROWS is used to lock in a character These keys will auto repeat if held down for more than one second TRITON SYSTEMS INC 2 3 OPERATION MANUAL 97XX Series SECTION 2 BASIC OPERATION The CLEAR key can be used to clear an entry and start over The CANCEL key will abort the current transaction QZ ABC DEF ENTER The keys located beside the display are called the Screen Keys They are used in the selection of menu functions A Screen Key is only active when a function or menu option name is displayed be TUV WXY CANCEL Figure 2 3 Alphanumeric keypad KEYPAD CHARACTERS Ead an Single Quote Open x 4 Z Space 2 A B C 3 E F 7 P R s 8 T u wv ol uv Table 2 1 Keypad Characters TRITON SYSTEMS INC 2 4 OPERATION MANUAL
182. ption DESCRIPTION The VALUE function allows the operator to set the value of a cash or non cash item in a particular cassette For cash VALUE must be the denomination of the currency currently inside that particular cassette and must be a whole dollar amount without cents For non cash VALUE is the face value of that particular item within the cassette and can be any value The default setting for VALUE is 0 00 ERROR Conpitions An error code will occur when non whole dollar amount is ap plied to a cash cassette Example setting the cassette to CASH and entering the VALUE as 5 15 will cause the terminal to indi cate Error 186 Bill Size Not Configured TRITON SYSTEMS INC 5 90 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS LiLo ERE DOCUMENT TYPE CASH Factory DErauLT CASH Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the TYPE option DESCRIPTION This function allows the user to set what type of item is currently installed within the cassette The Type is either CASH or NON CASH CASH is any currency such as 5 10 20 50 etc NON CASH is any item other than CASH such as Stamps Cou pons or Phone Cards ERROR Conpitions There are no error conditions directly associated w
183. r acter one of the F6 through F8 keys must be pressed fol lowed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 67 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 5 9750 SERIES STORE MESSAGE Factory DeFauLt SEE NOTE 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu B 2 Select CHANGE MESSAGES ETE TEE M cs 3 Select STORE MESSAGE F3 CLEAR LINE RIGHT FB F4 CASE UPPER Access INSTRUCTIONS DESCRIPTION The STORE MESSAGE consists of four lines of text that are printed on the customer receipt Enter letters numbers and punctuation as described in the following paragraphs The keys along either side of the display are used with the numeric keys on the main keypad to permit entry of alohanumeric charac ters The keys on the left side of the display are designated lt F1 gt through lt F4 gt The keys on the right side of the display are lt F6 gt through lt F8 gt The lt F1 gt key centers the text on the line where the cursor appears The lt F2 gt key erases all text in the current mes sage lt F3 gt clears the text on the cur
184. r Since it is not possible to view the key while it is entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simply press the key that has that digit and a will appear To enter the letters A F first press the lt gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Sub sequent presses will display the characters in sequence When the character you want is displayed press the RIGHT ARROW key to lock in the letter If your next character is a letter you must press the CTRL key again Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character Normally the MAC WORKING KEY contains only one part How ever some keys may contain multiple parts If this is the case separate individuals will hold the parts If your key has multiple parts you must answer the question ANOTHER KEY PART with a YES until all parts are entered TRITON SYSTEMS INC ENTER 16 CHARACTER HORE ING KEY THEN PRESS oe HORE EHTER 16 CHARACTER HORE ING KEY THEN PRESS Pram Slam bey 5 gt hey a sinul ienesuily fer cecrraapering hoe value ikut BLUE 3 In some versions of ATM software the MAC WORKING KEY entry screen accepts the d
185. re ments of the Americans with Disabilities Act To activate a key press it until a beep is heard If the key does not beep it means that the key is not active for the current function or the key was not pressed firmly enough The entry of numeric characters via the keypad is straightforward simply press the desired key However in certain management function screens it may be necessary to enter alphabetic charac ters a procedure that requires a little more explanation On such screens a flashing cursor will be evident on the display represent ing the location where the next character you enter will be dis Card Reader played To enter a letter or punctuation mark you will first press the lt CTRL gt key the blank key in the lower right hand corner of Figure 2 2 Control Panel Interface the keypad and then you will press the number that has the letter or other character you want Main Keypad Headphone Jack Each of the numbered keys lt 0 gt through 9 has six characters available See Figure 2 3 Alphanumeric Keypad and Table 2 1 Keypad Characters On most of these keys 2 through 9 the first three of the available characters are alphabetic and are printed on the keycap above the number character Two keys the 0 and 1 are different The 0 key does not show any additional char acters while the 1 key shows two alphabetic characters QZ The first character on the first key 0 9 you
186. rent line ee e Sekh Dese e dep The F4 Key is used similarly to a CAPS LOCK key on a com puter keyboard Pressing the F4 key toggles between upper case and lowercase To enter an alphabetic or punctuation char acter one of the F6 through F8 keys must be pressed fol lowed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point NOTE THIS IS LINE 1 4 OF THE STORE MESSAGE ERROR Conpitions There are no errors directly associated with this function TRITON SYSTEMS INC 5 68 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES TERMINAL OWNER ENTER DHMER 5 THEH PRESS OK Factory NONE Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select CHANGE MESSAGES Select TERMINAL OWNER DESCRIPTION The name of the TERMINAL OWNER is stored in the terminal and displayed to the customer in the surcharge warning message The name is entered directly into the terminal To enter a digit 0 9 simply press the key that has that digit To enter a letter first press the lt CTRL gt key then press the key that has the letter you want on it The first press of t
187. rform a close operation The time is entered in the form HH MM SS hours minutes seconds Do not enter the char acters separating the fields just the fields themselves Press CLEAR to erase everything and start over Press the BACKSPACE key to back up and erase a single character Press QUIT to es cape without doing anything Press SET TIME to load the entered time into the clock The Cash Dispenser will not let you enter an invalid number for hours or minutes The clock will properly handle the rollover to the year 2000 ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 7 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SEND TERMINAL TOTALS HHEH THES FUNCTION IS OH THE F D OFF AcTORY DEFAULT TERMINAL TOTALS HILL BE Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTION screen 2 Select SEND TERMINAL TOTALS DESCRIPTION This function allows you to turn on or off the REPORT TERMINAL TOTALS feature When the feature is turned ON the terminal will send accumulated totals information to the processor during the close operation Terminal totals include the total value of all with drawal inquiry and transfer transactions that have occurred since the last close operation see the description of the DAY CLOSE function for additional information The cu
188. rial will orientate the customer to the Cash Dispenser control panel interface Once the customer be gins a transaction spoken prompts will provide feedback and guide the customer through the successful accomplishment of the trans action TRITON SYSTEMS INC 9 5 APPENDIX A MECHANICAL LOCK OPERATION MANUAL 97XX Series APPENDIX MECHANICAL LOCK About the Dial There are two marks on the dial ring see drawing The index at the top is used for opening the lock The index 30 degrees to the left is used only when changing the combination The dial should always be turned slowly and evenly A revolution is counted each time the selected number is aligned with the open ing index DO NOT TURN THE DIAL BACK TO COMPENSATE FOR OVER DIALING A NUMBER f when dialing the combina tion any number is turned beyond the index the entire sequence must be repeated Locks are shipped on a factory setting of 50 To unlock turn the dial to the left counterclockwise FOUR turns stopping on 50 Opening Index Then turn the dial to the right until the bolt is retracted Changing Index Unlocking 3 Number Combinations For Example 50 25 50 Turn the dial to the LEFT stopping when 50 is aligned with the opening index the FOURTH time Turn the dial to the RIGHT stopping when 25 is aligned with the opening index the THIRD time Turn the dial to the LEFT stopping when 50 i
189. rmi nal since the last Day Close was performed Error Conpitions A call to the processor host computer is required to complete the operation If the call to the host is not completed successfully a warning HOST TOTALS NOT RECEIVED will be printed on the report TRITON SYSTEMS INC THIS IS LINE 1 OF THE STORE MESSAGE THIS IS LINE 2 OF THE STORE MESSAGE THIS IS LINE 3 OF THE STORE MESSAGE THIS IS LINE 4 OF THE STORE MESSAGE Term 000000000000000 Date Time 03 11 01 10 04 45 AM TRIAL DAY CLOSE TERMINAL Withdrawals Inquiries Transfers 0 SETTLEMENT 1000 00 1000 00 Sample TRIAL DAY CLOSE receipt 5 9 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES DAY CLOSE Factory DEraurr N A 5 INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTIONS screen 2 Select DAY CLOSE DESCRIPTION The DAY CLOSE Function is used to complete daily balancing of the Cash Dispenser with the processor The DAY CLOSE is per formed to clear the totals and switch to the next business day This function prints a report summarizing all of the activity done by the Cash Dispenser since the last DAY CLOSE was completed The information includes a total of all transactions This function also calls your host processor s computer and com mands it to download the totals it has accumulated for the current business da
190. rolling the Cash Dispenser When the CUSTOMER WEL COME screen is displayed you can access the MANAGEMENT FUNCTIONS menu by following the procedure described next ADMI i EE m GATE ACCESSING THE MANAGEMENT Functions MENU tei lg THELE MiK 1 Press and hold down the lt CTRL gt key while holding down the lt CTRL gt key press the lt 1 gt key Release both keys After a moment the Top Menu will be displayed At the Top Menu see figure below select MANAGEMENT FUNCTIONS Enter the Master or Administration password at the Password Entry display see figure below The factory default MASTER Moris PASSWORD is 123456 The factory default 89788 BHiSuDHD ADMINISTRATION PASSWORD is 987654 When valid password is entered the Management Functions xz menu see the figure on the next page will be displayed Once un 23 you have entered the Management Functions Menu you may form any of the functions allowed by the type of password used The ADMINISTRATION password allows access to a limited group of functions such as CLOSE DIAGNOSTICS etc The MASTER PASSWORD allows access to all functions performed with the ADMINISTRATION password plus access to the Cash Dispenser configuration functions Each MANAGEMENT FUNCTION description will include the func tion name instructions for accessing the function a factory de fault value if a
191. rors or omissions that may be contained in this document In no event will Triton Systems Inc be liable for direct indirect special incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such dam ages In the interest of continued product development Triton Systems Inc reserves the right to make improvements in its documentation and the products it describes at any time without notice or obligation Trademark Acknowledgments miniATM is a trademark of Triton Systems Inc TRITON SYSTEMS INC C 2 OPERATION MANUAL 97XX Series APPENDIX WARRANTY POLICY TRITON SYSTEMS Inc Warranty Statement Parts Only Limited Manufacturer s Warranty Triton Systems Inc warrants the components of each Model 97XX Series Cash Dispenser excluding software and related documentation against any defect in materials and or workmanship for a period of 18 months from the shipping date The additional 30 days are intended to allow for the elapsed time between the shipment of the unit and its installation If a component fails due to defects in materials and or workmanship within the warranty period Triton will furnish a new or refurbished component at its discretion Triton shall not be responsible for labor or other costs associated with installing the component and the failed component shall be returned to Triton at the purchaser s expense Triton shall not be
192. rrent state of the SEND TERMINAL TOTALS feature is shown as either ON or OFF in the label on the left hand side of the display Press the button next to this label to toggle the state of the feature between ON and OFF Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 8 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs 9705 SeRIES 9750 SERIES TRIAL CLOSE Factory DEFAULT Access INSTRUCTIONS 1 Select CLOSE from the MANAGEMENT FUNCTIONS screen 2 Select TRIAL CLOSE DESCRIPTION The TRIAL CLOSE function is used during the daily close proce dure It does the same thing as DAY CLOSE except that the totals are not cleared The report printed by the TRIAL CLOSE is used to balance your Cash Dispenser before you actually balance with your processor It contains information obtained from the processor and informa tion that is obtained from the terminal itself Typically you would do a TRIAL CLOSE to get the totals from the Cash Dispenser The report shows the total number of customer transactions With drawals Inquiries and Transfers recorded by the host processor and the terminal since the last Day Close was performed The two column format allows the host and terminal totals in each category to be easily compared The Settlement value is the host processor s record of the total currency dispensed from the te
193. s cleaning technique Card Reader Problems Servicing card reader problems Communication Problems Servicing communications related problems IMPORTANT Only qualified service personnel are authorized to re pair or service the terminal Should a malfunction oc cur DO NOT attempt to service the unit yourself Con tact your service provider Figure 6 2 The PAPER FEED BUTTON Replenishing the Receipt Paper NOTE This operation can be completed with the AC Power ap plied to the Cash Dispenser 1 This operation can be completed with the power on Open the top of the cash dispenser by unlocking the control panel and pulling the hinged door forward WARNING The control panel uses a pneumatic piston to prevent the panel from extending too far when opening and from being closed too quickly In the unlikely event of the pneumatic piston not functioning properly care Figure 6 3A Paper Spool in its fully lower and raise the panel by hand to prevent normal operating position damage to the equilment TRITON SYSTEMS INC 6 2 OPERATION 97XX Series SECTION 6 MAINTENANCE 2 If paper remains on the roll cut the paper between the roll and the printer with a pair of scissors as shown in Figure 1 Use the RECEIPT PRINTER PAPER FEED BUTTON Figure 6 2 to feed the paper through the paper path until all paper comes out the front of the printer WARNING Figure 6 3B The Paper Spool in
194. s sistance ERROR Conpitions If the MAC WORKING KEY is not entered correctly no message traffic can take place so be sure to enter the key accurately If your second entry of the key does not match the first entry you will be warned and allowed to start over with the first entry TRITON SYSTEMS INC 5 107 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENTER PIN WORKING KEY Factory DErAu T PROCESSOR SPECIFIC 5 INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select KEY MANAGEMENT Choose the ENTER PIN WORKING KEY option DESCRIPTION IMPORTANT The PIN MASTER KEY must be loaded BEFORE the PIN WORKING Key NOTE In some versions of ATM software the PIN WORKING KEY is loaded automatically when the DOWNLOAD WORKING KEYS function is performed In such versions the PIN WORKING KEY option will not be available The PIN WORKING KEY is used to verify the customer Personal Identification Number during live transactions This key is a 16 character string consisting of the digits 0 9 and the letters A F Your processor must provide you with the PIN WORKING KEY For security reasons when entering this key a is displayed in place of the actual character Since it is not possible to view the key while itis entered the key must entered in twice to make sure it was entered properly To enter a digit 0 9 simp
195. s aligned with the opening index the SECOND time Turn the dial slowly to the RIGHT until the bolt retracts To Lock Turn the dial to the LEFT at least four full revolutions Changing the Combination Select three new numbers DO NOT use any number between 1 and 20 for the last number For maximum security do not use numbers that end in 0 or 5 and do not use numbers in sequence e g 27 48 86 is not as good as 2 86 48 Perform the following steps 1 Dialthe existing combination on the opening index see steps 1 2 3 above or the directions for opening when on the factory setting Open door of container Dial the existing combination again using the changing index TRITON SYSTEMS INC A 2 OPERATION MANUAL 97XX Series APPENDIX A MECHANICAL LOCK With the last number set at the changing index hold the dial securely and insert the change key in the keyhole in the back of the lock Make sure the wing is entirely inside the lock and comes to a positive stop see Figure 1 before turning the key WARNING NEVER INSERT THE CHANGE KEY IN THE LOCK WHEN THE COVER IS REMOVED BEFORE TURNING THE CHANGE KEY MAKE SURE THE WING OF THE KEY IS FULLY INSERTED INTO THE LOCK Turn key one quarter turn to the LEFT see Figure 1 With the change key in this position set the new combination as follows turn the dial to the LEFT stopping when the first number of the new combination aligns with the changing inde
196. s set up or if a new Note Cassette is installed the mechanism will automatically enter a learning mode during which it will learn the thickness of the currency or other media During this process the unit will dispense and reject as many as 7 15 notes For multiple cassettes the number of test rejects could almost fill the single note compartment of the Reject Cas sette In such cases it is recommended that you remove any re jected notes from the unit before placing the Cash Dispenser back into service It some instances excessive number of rejects during normal op eration for example it may be necessary to manually initiate this process The RELEARN BILL THICKNESS function enables you to force the dispenser to enter the learning mode Note that the operation affects ALL cassettes in the dispenser The following screens will be displayed as a result of a successful operation ERROR Conpitions There are no errors directly associated with this function TRITON SYSTEMS INC 5 81 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9055 ose LOW CURRENCY Factory ENABLED ACCESS INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the LOW CURRENCY option DESCRIPTION This function is used to enable or disable low currency checking on the dispenser mechanism If LOW CURR
197. sible that more than one error condition exists In these cases after resetting the original error message or after perform ing a TEST DISPENSE a different error message may be dis played Address each error message according to the instructions given in Table 8 1 until all problems have been corrected and the Cash Dispenser has been restored to normal operation or you are instructed to contact your service organization Miscellaneous Error Codes Table 8 2 Miscellaneous Error Codes lists miscellaneous error codes not included in Table 8 1 Error Recovery Procedures It is recommended that troubleshooting of these error conditions be coordinated through your service provider TRITON SYSTEMS INC 8 3 OPERATION MANUAL 97XX Series SECTION 8 ERROR RECOVERY 9700 9705 9710 B 2 m o 2 m lt 2 lt 79 m o Error Code Recovery ri zmijoijsiceixizimiojoujlajiajujiz T 2 3 4 5 31 5 3816 515 21 2121 9 gt 9 5 5 5 5 l gt 5 5151 51512 Z 151 5 2 2 2 12 5 xig 0 151515 5 1 21212125 2 gt 5 2 x 812
198. ss the lt CTRL gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Sub sequent presses will display the characters in sequence When the character you want is displayed press the RIGHT ARROW key to lock in the letter If your next character is a letter you must press the CTRL key again Press the CHANGE key to clear the entry and start over Press the LEFT ARROW key to back up and erase a character TRITON SYSTEMS INC EHTER i amp CHARACTER MASTER KEY THEH PRESS Ok In some versions of ATM software the MAC MASTER KEY consists of TWO 16 character strings a LEFT KEY BLOCK and a RIGHT KEY BLOCK mc rare PLEASE SELECT KEW ENTER Each block consists of some combi nation of the digits 0 9 and the Hexa decimal Hex characters A F Fol low these instructions if your ATM uses LEFT and RIGHT KEY BLOCKS Selecting the LEFT KEY BLOCK or RIGHT KEY BLOCK option will dis play the appropriate key entry screen as shown here EHTER 16 hac HASTER KEY THEN PRESS Press iua 5 key irwul iane ualu flor valum a j hex 2 B hex 3 BLUE 4 0 hex BLUE 9 E BLUE amp F hex 5 101 OPERATION MANUAL 97XX Series S
199. st be pressed fol lowed by one of the numeric keys The resultant character will be as indicated in the table Press the OK key to save the changes made If you make a mistake and want to start over press the CANCEL key to discard any changes made to that point ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 65 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SURCHARGE OWNER ENTER DHMER 5 MAME THEH PRESS DE Factory DErFAu T NONE Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select CHANGE MESSAGES Select SURCHARGE OWNER DESCRIPTION The name of the SURCHARGE OWNER is stored in the terminal and printed on the Receipt Printer Test Report The name of the SURCHARGE OWNER is entered directly into the terminal To enter a digit 0 9 simply press the key that has that digit To enter a letter first press the lt CTRL gt key then press the key that has the letter you want on it The first press of the key will display the first character above the number Subsequent presses will display the characters in sequence When the character you want is displayed press the RIGHT ARROWS key to lock in the letter If your next character is a letter you must press the lt CTRL gt key again The name can be up to 18 characters long Err
200. suspended until it is returned to normal service TRITON SYSTEMS INC 5 137 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Terminal is Turned Off or Power Has Failed If the terminal is turned off no calls will be made While an obvious point it means that for this feature to be of any value the terminal must always remain on Communications System Has Failed A failure of any piece of the communications system will result in missed calls This includes the terminal modem the phone line to the terminal and any intermediate telecommunications providers Terminal Was Reset or Power Cycled Since the interval timer is reset when the terminal is reset a sched uled call may not occur at the expected time To realize the benefits of the Heartbeat Message the host must be programmed to monitor the interval between calls from the termi nal It is important to note though that the host interval threshold should be set to a value greater than that programmed at the ter minal A practical guideline is at least twice the terminal interval This allows for Heartbeat Message calls that are delayed because the terminal is in Management mode or calls skipped because of a system reset Conpitions There no error conditions directly associated with this function TRITON SYSTEMS INC 5 138 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SeniEs
201. t Cassette Reinstall the Reject Cassette This Procedure applies to the following error codes Close and lock the security container Reset the Cash Dis penser 320 If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider TRITON SYSTEMS INC 8 14 Turn off the Cash Dispenser and open the security container This Procedure applies to Ensure all cassettes are present Remove and reinstall the the following error codes cassettes Close and lock the security container Reset the Cash Dis 156 penser If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider TRITON SYSTEMS INC 8 15 Turn off the Cash Dispenser and open the security container This Procedure applies to the following error codes Inspect the dispensing mechanism feed path for jammed cur rency and currency sticking together Clear the feed path as needed 134 135 Close and lock the security container Reset the Cash Dis penser If the error clears perform a Test Dispense If the dispense works place the unit back in service If the test dispense does not work or the error occurs again contact your service provider TRITON SYSTEMS INC 8 16 Unlock and o
202. t at the end of the withdrawal transaction If the customer fails to make a choice the receipt will be printed automatically after a 40 second delay Triton Connect Triton Connect is an optional software package available through your service provider that facilitates remote data retrieval and moni toring of your Triton Systems Cash Dispenser The advantages of this feature are reduced service calls and simplified terminal con figuration changes which in turn provides more immediate and economical service for you The Triton Connect software runs on a remote host computer and uses standard dial up telephone lines to access and monitor the terminal Triton Connect operates by dialing up the terminal and retrieving its data The Triton Connect host computer can monitor your Cash Dispenser 24 hours a day seven days a week and can receive an incoming call from the Cash Dispenser if there is a system error or service is required The Terminal Configuration options in the Management Functions area enable you to activate or deactivate Triton Connect access to the terminal Key information about the status of the terminal is collected and stored at a central location by your service provider TRITON SYSTEMS INC SECTION 1 INTRODUCTION WHAT IS TRITON CONNECT Triton Connect is PC Personal Com puter based software that enables you to remotely your terminals Triton Connect increases efficiency and reduces costs associate
203. t operation can be accomplished from either the local terminal or through commands downloaded from a Triton Connect Host Computer CAUTION Formatting Graphics Memory will erase all files currently stored in it Do not format Graphics Memory unless you have the capability to down load files to the terminal To format Graphics Memory select YES at the continuation screen When the FORMAT COMPLETED message appears see the ex ample figure to the right press any key to return to the diagnos tics main menu ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 22 OPERATION MANUAL 97XX Series 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES TEST RECEIPT PRINTER Factory DEFAULT Access INSTRUCTIONS 1 Select DIAGNOSTICS from the MANAGEMENT FUNCTIONS screen 2 Selectthe TEST RECEIPT PRINTER option DEscRIPTION This command will print two lines of text on the receipt printer and then advance and cut the paper The text should be 42 characters wide The remainder of the information on the TEST RECEIPT PRINTER print out is terminal configuration data If the printer test fails to print two lines of 42 characters fails to advance the paper or fails to cut the paper contact your service provider for assis tance A return code of 00 indicates a successful printer test Press the cancel key to return to the DIAGNOSTICS main menu Error
204. that is necessary to clear the error indication In other cases further actions may be neces sary If necessary you will be told to contact your service provider TRITON SYSTEMS INC 8 2 OPERATION MANUAL 97XX Series SECTION 8 ERROR RECOVERY Resetting the Cash Dispenser OUT OF SERVICE In the OUT OF SERVICE mode of operation the dispenser will not respond to any inputs to the keypad or card reader ERROR CODE XXX Try to return the dispenser to normal operation by performing a RESET To do this open the top enclosure access door see CAU TION and turn the AC Power Switch OFF for a few seconds then MANAGEMENT turn it back ON After resetting the Cash Dispenser the RESET ERROR MANAGE Fig 8 2 This screen appears after MENT Menu refer to Figure 8 2 is displayed on the LCD display resetting the terminal in an OUT OF screen This menu allows you to perform two actions SERVICE condition 1 Enter MANAGEMENT mode 2 RESET the error that caused the OUT OF SERVICE condition After selecting the RESET ERROR option and if no additional er ror conditions exist the CUSTOMER WELCOME screen should appear At this point one further step is usually recommended to confirm that the dispenser is working normally and that is to per form a TEST DISPENSE The success of this operation is usually a good indication that the overall dispenser control system and dispensing mechanism are working normally It is pos
205. the security container door using the key lock on the front of the panel Open the combination lock on the security container door and open the door to gain access to the dispensing mechanism Some cabinets employ a slide rail mounting system On these cabinets two levers are used to release the slide tray lock allowing the slide tray to be pulled out Lift up on the locking levers that are on either side of the front edge of the dispenser slide tray and carefully slide the tray out to the access position Lift up on slide tray locking levers Other cabinets may use a fixed tray mounting system In these cases the dispensing mechanism mounting tray does not slide out of the cabinet You will simply rotate the mechanism to the service position as described in the next step in order to access the currency and reject cassettes TRITON SYSTEMS INC SECTION 4 CURRENCY HANDLING 4 To gain access to the cassettes rotate the mechanism mounting platform to the service position To do this locate the spring loaded locking pin on the underside of the slide tray This pin lets you lock the dispenser s swivel mounting platform into various quarter and half turn access positions Slide dispenser out to access position Pull the pin down to release the swivel mounting platform Slowly turn the tray so that the note and reject cassettes can be accessed from the side Release the locking pin and move the mounting platform back and f
206. the Cash Dispenser Instal lation and Service Manual Status Monitoring This feature not available with all versions of the terminal s oper ating software allows information about the operational status of the terminal to be provided to the processor The feature is acti vated using the terminal s Management Functions Language Option The Cash Dispenser has a screen language option This option allows the terminal user to select a preferred language such as Spanish when beginning an ATM transaction International Monetary Support This feature allows installation and service personnel to select one of a number of monetary symbols such as C f L Pt Q Y that describe the type of currency that will be dispensed by the Cash Dispenser The default symbol can be viewed and changed through the Management Functions Six Digit Amount Entry Fields U S domestic versions of the terminal operating software allow up to six digits to be entered in all fields where a cash amount is ex pected Some international versions of the software allow extended field lengths see Extended Fields Receipt Printer Paper Low Option This features allows the end user to determine whether or not the terminal is allowed to continue processing transactions when the receipt printer paper is low TRITON SYSTEMS INC 1 7 OPERATION MANUAL 97XX Series SECTION 1 INTRODUCTION Graphics Memory The terminal is equipped
207. the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the DESCRIPTION option DESCRIPTION The DESCRIPTION function provides access to menus that let the terminal owner enter a brief description of NON CASH only items in a cassette There are two menus for entering descriptive infor mation The PRIMARY DESCRIPTION is used to provide a brief description of the items in the NON CASH cassettes Examples of descriptions are PHONE CARDS COUPONS STAMPS etc The SECONDARY DESCRIPTION provides a location for other infor mation of general interest or information required by law See the coverage of the PRIMARY DESCRIPTION and SECOND ARY DESCRIPTION functions on the following pages for additional information and procedures for entering the descriptions Error Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 96 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Ls PRIMARY DESCRIPTION Factory NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select CASSETTE SETUP Choose the CASSETTE PARAMETERS option Choose a cassette A B C or D Select the DESCRIPTION option Choose the PRIMARY DESCRIPTION option DESCRIPTION The PRIMARY DESCRIPTION
208. the cassette first nearest the handle and bundles containing new notes last nearest the dispense opening Place old notes together Compensating for various note conditions Common notes Simply place the prepared bundles in the tray Make sure the note pile is as even as possible If necessary use your hands to smooth and level the pile 4 13 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING Level the note pile 4 Releasethe pusher plate against the notes When loading the note tray to full capacity make sure that the pusher plate has a leeway of approximately 1 4 inch 5 mm between the wall plate and the pusher plate Release packer plate 5 Using the handle slide the note tray into the dispensing mechanism Make sure the note tray is fully inserted Slide note tray into dispenser mechanism 6 Close and lock the security cabinet TRITON SYSTEMS INC 4 14 OPERATION MANUAL 97XX Series SECTION 4 CURRENCY HANDLING MODEL 9750 SERIES Removing Note Cassettes 1 UNLOCK the cassettes using the Cassette Lock Unlock procedure in Section 5 Management Functions Open the outer fascia panel of the security con tainer using the key lock on the front of the panel Open the combination lock on the security con tainer door and open the door to gain access to the dispensing mechanism To remove the selected Note Cassette grasp the cassette handle wit
209. the journal will cause all records to be printed The buffer memory can contain up to 2045 records at any one time TRITON SYSTEMS INC 5 38 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Laas CASSETTE SERVICE Factory DeFAuLT Access INSTRUCTIONS Select the CASSETTE SERVICE option from the MANAGEMENT FUNCTIONS screen DESCRIPTION The CASSETTE SERVICE option provides the terminal operator with the ability to quickly lock and unlock cassettes or to place selected cassettes into service The cassette selection screen pro vides an option button for each cassette A B C or D Press the desired button to place that cassette in service Press the indi cated button to lock or unlock all of the cassettes Note that the current lock status of the cassettes is shown in the lower left label area Once a cassette is in service the following message will be displayed Press any key to return to the main Management Func tions menu ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 39 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES PASSWORD MAINTENANCE Factory DEraurr N A ACCESS INSTRUCTIONS Select the PASSWORD MAINTENANCE option from the MANAGE MENT FUNCTIONS screen DESCRIPTION The PASSWORD MAINTENANCE Function of MANAGEMENT FUNCTIONS me
210. tion for example The gate is a mechanical shutter on the feed end of a cassette which lowers to allow notes to be dispensed and raises as a security precaution when the cassette is removed from the dispensing mechanism During a normal unlocking operation see the description of the CASSETTE PARAMETERS function when the gate is closed the cassette releases an associated mechanical latch allowing the cassette to be removed from the body of the dispensing mecha nism If the gate does not fully close the cassette will not release the latch and the cassette will remain locked in the mechanism If you find that a particular cassette cannot be removed after per forming the normal unlock operation do not attempt any other ac tion such as a Cash Dispenser reset or make multiple attempts to perform a normal unlock operation The FIRST STEP after encoun tering a problem with a normal unlock operation is to use the FORCE UNLOCK function to attempt to release the applicable cassette from the mechanism To initiate a FORCE UNLOCK operation on a specific cassette select the option button on the menu that corresponds to the loca tion of the affected cassette TRITON SYSTEMS INC 5 28 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Once the cassette has been removed from the dispensing mecha nism gently remove any notes that are sticking out of the cas sette Re insert the cassette into the dispensing mec
211. tion is selected the current phone number is dis played if nothing appears on the screen no number is set Se lect CHANGE to blank the current entry and then enter the de sired phone number The phone number may be up to 15 digits long It can also contain a dialing prefix such as a 9 for an out side line if necessary If you need to pause after the prefix place acomma in the number for a two second delay atthat point Press ing the lt gt key first then the 0 key followed by the RIGHT ARROW key will select the comma character Make sure to en ter the long distance prefix 1 if you are dialing an 800 number or a toll long distance number Do not enter dashes in the number ERROR Conpitions The Cash Dispenser will not process transactions if the phone num ber has not been entered or has been entered incorrectly In such cases error code 185 Phone Number Not Configured will be received TRITON SYSTEMS INC 5 112 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES BACKUP NUMBER BACKUP TELEPHONE HUBER Factory DErauLT NONE Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Select TELEPHONE 4 Select the BACKUP NUMBER option DESCRIPTION The Cash Dispenser communicates with your Processors host computer over a dial up phone lin
212. to the customer Failure to do so can cause an incorrect surcharge value to be reported to the customer TRITON SYSTEMS INC 5 74 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS ENABLE DISABLE SURCHARGE Factory DErauLr DISABLED Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select SET TERMINAL PARAMETERS 3 Choose the SURCHARGE MODE option 4 Select ENABLE or DISABLE as appropriate DEscRIPTION Some networks allow a surcharge or terminal fee to be imposed on withdrawal transactions If surcharges in use on your net work you are required to notify the customer of an additional fee before the transaction is processed He or she must be given a chance to cancel the transaction Setting the SURCHARGE MODE to ENABLED will cause a surcharge notification screen to be dis played after the customer s card is inserted into the unit The cus tomer is given the choice of canceling the transaction at no charge or of continuing If your network does not allow surcharges select the DISABLE option to turn off presentation of the surcharge notification mes sage ERROR Conpitions Be sure to ENABLE this mode if your network allows surcharges TRITON SYSTEMS INC 5 75 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES SURCHARGE LOCATION SURCHARGE NESSAGE LOCATIO
213. to the rear of the cassette away from the shutter until it locks to the white packer plate latch It will be necessary to push down on the packer plate latch to lock the packer plate in place The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down Be careful not to release the packer plate onto your fingers Place the currency into the cassette Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency This will allow the packer plate to compress the cur rency Slanting pile To avoid dispensing problems caused by a slanting pile put the notes in neat bundles of no more than gt to 34 inches in thickness 100 200 notes Turn every other bundle around to minimize slanting of the pile bundle should have the same height on both sides if possible Loading slanted notes Cupped bundle To avoid dispensing problems caused by cupped bundles turn all the bundles with the cupped side towards the dispense opening of the note tray opposite end from the handle TRITON SYSTEMS INC Loading cupped notes Mixed Slanting and Cupped bundles Separate the mixed currency into neat bundles of 100 200 notes of each type Place the cupped bundles nearest the dispense opening of the tray with the cupped side facing the opening Turn every other slanted bundle around to give the bundles the same height on both sides and
214. twork must still approve the amount Error Conpitions The MAXIMUM AMOUNT cannot be more than 50 times the MUL TIPLE AMOUNT TRITON SYSTEMS INC 5 84 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MULTIPLE AMOUNT Factory Deraurr 0 00 t 88 Acckss INSTRUCTIONS ENTER ANOUNT amp PRESS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT I FUNCTIONS menu CHWER em 2 Select SET TERMINAL PARAMETERS 3 Select CASSETTE SETUP 4 Choose the MULTIPLE AMOUNT option DESCRIPTION The MULTIPLE AMOUNT must be set in the Cash Dispenser be fore any transactions can be processed This number is the de nomination of the currency installed in the currency cassette It can be set to any value as long as this value is no less than 1 50th of the MAXIMUM AMOUNT Typical values might be 10 20 50 or 100 Whenever a withdrawal transaction is performed the amount en tered or selected is compared to the MULTIPLE AMOUNT If the entry is not a even multiple of this amount an error warns the terminal user and displays the current multiple amount Error Conpitions If the MULTIPLE AMOUNT is not set correctly the terminal will respond by going into Configuration Error 186 BILL SIZE NOT CONFIGURED CORRECTLY To correct the error condition enter the management functions and configure the bill size MULTIPLE AMOUNT to the size of the bi
215. ty or any other legal theory Such damages include but are not limited to loss of profits loss of revenue loss of data loss of use of the equipment or any associated equipment cost of capital cost of substitute or replacement equipment facili ties or services down time purchaser s time the claims of third parties including customers and injury to property Disclaimer of Warranties The warranty stated above is the only warranty applicable to this product All other warranties expressed or implied including all implied warranties of merchantability or fitness for a particular purpose or quality of ser vice are hereby disclaimed No oral or written information or advice given by Triton Systems its agents or employees shall create a warranty or in any way increase the scope of this warranty TRITON SYSTEMS INC 3 OPERATION MANUAL 97XX Series APPENDIX WARRANTY POLICY Other Claims Shipping Damage All equipment is shipped FOB Triton s facilities The organization or individual who has purchased the equip ment assumes responsibility for the equipment once it leaves Triton s facilities Should your equipment be damaged in the process of shipment or delivery to your place of destination we recommend the following course of action If possible call the shipping company before the driver leaves your delivery site Make note of the damage on the receipt of delivery paperwork If this is not possible
216. uipment Technical support is available to owners of Triton equipment and to qualified service personnel When calling for help with the configuration or operation of a Triton product the caller must provide either positive identification as a service technician or the serial number of a Triton terminal Technical support is provided during normal business hours for the life of the product When calling for help with an operational Problem please have available information pertaining to the nature of the trouble This includes the type of equipment examples of what is or is not happening and the name of the processor that supports your terminal All questions pertaining to the settlement of accounts transaction inquiries and fund status must be directed to the processor Triton does not have access to the information needed to answer questions relating to specific transactions TRITON SYSTEMS INC OPERATION MANUAL 97XX Series APPENDIX WARRANTY POLICY CONTACT INFORMATION TRITON SYSTEMS IN21405 B STREET 21405 B STREET LONG BEACH MS 39560 Sales 800 367 7191 228 868 1317 228 868 0437 FAX Service 800 259 6672 228 868 0859 FAX TRITON SYSTEMS INC C 6
217. unction TRITON SYSTEMS INC 5 35 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS PRINT JOURNAL JOURNAL Factory DEFAULT N A PRINTING Access INSTRUCTIONS PLEASE WAIT 1 Select JOURNAL from the options available at the ENSURE JOURNAL CLEARS BOTTON MANAGEMENT FUNCTIONS screen PAPER CHUTE 2 Select the PRINT JOURNAL option to print all unaudited records stored in the Electronic Journal DEscRIPTION The PRINT JOURNAL command is used to automatically print out any journal entries collected since the last time the journal was printed ALL journal records will be printed whether there are 1 or 2045 records This command should be used regularly to print the audit trail of the terminal This information should be maintained in case of an inquiry by a customer and can also be useful in certain troubleshooting situations When this command is run all unaudited records in the Electronic Journal are immediately sent to the receipt printer and subsequently marked as audited Any record printed in this fashion will not be printed again by this command although it can be printed using the PRINT LAST X ENTRIES command When the journal has finished printing the SELECT JOURNAL FUNCTION screen will be displayed Conpitions If the operation fails an error message will be displayed TRITON SYSTEMS INC 5 36 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS
218. ut if calls seem to fail try a slower setting TRITON SYSTEMS INC 5 119 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES BAUD RATE Factory Drraurr 1200 ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select TELEPHONE Select the MODEM SETUP option Select BAUD RATE DESCRIPTION The bit rate of the modem can be controlled with this function The rate can be set to 2400 or 1200 bits per second bps The default rate depends on your processor Do not select 2400 if your pro cessor does not support it Conpitions If the speed of the modem is set to 2400 bps it may not connect to a 1200 bps system The baud rate of the modem should always be set to the value indicated by your processor TRITON SYSTEMS INC 5 120 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS MODEM SETUP STRING Factory DErau rT MODEM SPECIFIC Access INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select SET TERMINAL PARAMETERS Select TELEPHONE Select the MODEM SETUP option Select MODEM SETUP STRING DESCRIPTION If special circumstances require a nonstandard modem con figuration a Hayes compatible setup string can be sent to the modem when it is initialized A custom modem initialization string can be e
219. with dedicated Graphics Memory which enables graphical Ad screens to be downloaded and displayed on the Cash Dispenser s LCD screen AD Screens An Ad Screen is a promotional or advertising graphic that is dis played on the Cash Dispenser LCD screen It is displayed alter nately with the Customer Welcome screen graphic while the ter minal is idle and while a customer transaction is being processed Triton Connect Software Release 1 8 or higher is required to sup port the use of AD Screens Text Based AD Screens Text based AD Screens can be displayed to the customer while the terminal is performing a transaction A maximum of four text based ads can be displayed during the interval that the Transac tion Processing Please Wait message screen is being shown to the customer Each ad consists of up to eight lines of text and each ad can be displayed for an operator specified duration The messages are created and downloaded to the terminal using Triton Connect Software Release release 1 8 or above Receipt Printer Graphics Triton Connect Software Release 1 8 or higher allows a bit mapped graphic image in omp format to be downloaded to the terminal This graphic is printed on the receipt when the PRINTED GRAPHIC option is enabled through the Management Functions This fea ture utilizes the Cash Dispenser s Graphics Memory Prize Coupons Option The Cash Dispenser may be configured to award prize coupons to customers
220. x the FOURTH time Turn dial to the RIGHT stopping when the second number is aligned with the changing index the THIRD time Ped l r Figure 2 Turn the dial to the LEFT stopping when the third number is aligned with the changing index the SECOND time Holding the dial in this position turn the change key back to the RIGHT and remove it See Figure 2 The new combination you have chosen is now set in the lock CAUTION BEFORE CLOSING THE UNIT TRY THE NEW COMBINATION SEVERAL TIMES USING THE OPENING INDEX TRITON SYSTEMS INC 3 APPENDIX B ELECTRONIC LOCK OPERATION MANUAL 97XX Series APPENDIX B ELECTRONIC LOCK Entering the Combination The electronic lock combination consists of six digits Upon ar rival the combination of the lock should already be set at 1 2 3 4 5 6 After installation of the safe has been completed 1 Enter the preset combination and check for proper operation After each keypress the lock will beep After the final digit has been entered the lock will beep twice and the open period will begin When a valid combination has been entered the operator will have approximately 3 seconds to open the lock To open the lock turn the dial clockwise After the lock is opened the door latch may be turned and the safe opened Changing the Combination To change the combination of the lock simply follow these direc tions Enter six zeros
221. xpansion Memory Card the receipt printer will print normal receipts without graphics There are no error con ditions associated with this function TRITON SYSTEMS INC 5 47 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS 9700 SERIES 9705 SERIES 9710 SERIES 9750 SERIES RANDOM LEVEL PRIZE COUPONS Factory DEraurr N A ACCESS INSTRUCTIONS 1 Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu 2 Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu DEscRIPTION The SELECT COUPON TYPE screen allows the operator to ac cess the functions specific to managing either printed or dispensed prize coupons The following options are available 9700 SERIES 9705 SERIES 9710 SERIES 9750 5 ENTER LEVEL PRIZE MESSAGE ENTER RANDOM PRIZE MESSAGE ENABLE DISABLE COUPON AWARDS SET LEVEL PRIZE AMOUNT SET RANDOM WINNING 96 1 PRINTED COUPONS 2 DISPENSED COUPONS Printed coupons are delivered to the customer via the receipt printer while dispensed coupons are dispensed from one or more of the note cassettes ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 48 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Las PRINTED COUPONS Factory DEFAULT Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Sel
222. y The DAY CLOSE is normally completed as the final step in the daily balancing process The DAY CLOSE report is printed to the receipt printer The TRIAL CLOSE function does the same thing as the DAY CLOSE except that the totals are not cleared See the TRIAL CLOSE function for more information NOTE If the DAY CLOSE is not performed at the same time as the processors day close the host and terminal totals may not match Error Conpitions A call to the processor host computer is required to complete the operation If the call to the host is not completed successfully a warning HOST TOTALS NOT RECEIVED will be printed on the report TRITON SYSTEMS INC THIS IS LINE 1 OF THE STORE MESSAGE THIS IS LINE 2 OF THE STORE MESSAGE THIS IS LINE 3 OF THE STORE MESSAGE THIS IS LINE 4 OF THE STORE MESSAGE Term 000000000000000 Date Time 03 11 01 10 04 45 AM DAY CLOSE TERMINAL Withdrawals Inquiries Transfers 0 SETTLEMENT 1000 00 1000 00 Sample DAY CLOSE receipt 5 10 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Ps Ses CASSETTE CLOSE CRSSETTE D Factory DEraur r N A T i SELECT Access INSTRUCTIONS CLOSE CASSETTE 1 Select CLOSE from the MANAGEMENT FUNCTIONS screen 2 Select CASSETTE CLOSE ETER ar BI DESCRIPTION This function is available in 9750 series Cash Dispensers only The CASSETTE
223. y associated with this function TRITON SYSTEMS INC 5 55 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS LIL COUPOM CRSSETTE D Factory DEraurr N A L EUEL Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select DISPENSED COUPONS Choose SELECT LEVEL COUPON CASS DESCRIPTION This function allows the operator to select the cassette which will dispense coupons on a withdrawal level basis Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 56 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Re CDUPOM CRSSETTE D Factory Deraurr N A LEU EL Access INSTRUCTIONS Select TERMINAL CONFIGURATION from the MANAGEMENT FUNCTIONS menu Select RANDOM LEVEL PRIZE COUPONS from the TERMINAL CONFIGURATION menu Select DISPENSED COUPONS Choose SELECT RANDOM COUPON CASS DESCRIPTION This function allows the operator to select the cassette which will dispense coupons on a random basis ERROR Conpitions There are no error conditions directly associated with this function TRITON SYSTEMS INC 5 57 OPERATION MANUAL 97XX Series SECTION 5 MANAGEMENT FUNCTIONS Li a SERERE ENABLE DISABLE COUPON AWARDS Factory DerauLt DISABLED ACCESS INSTRUCT

9700 - DirectCash ATM

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