Audi Choice - Audi Finance
Contents
1. No gt Un repaired or poorly repaired aerial holes or aerial must be left in place No gt Damage caused to the vehicle due to the attachment or removal of decals stickers No gt Damage to paintwork from bird and bat droppings No Mouldings Grille Bumpers Mudflaps gt Minor parking damage scuffing light scratches Yes gt Medium damage divots gouging minor dents cracks No gt Major damage rips major dents distortions holes No gt Missing moulds grilles bumpers or mudflaps originally fitted to the vehicle No Underbody gt Minor dents and deformations Yes gt Major impact damage No gt Exhaust leaks which are the result of visible damage to the exhaust system No Mechanical Condition gt Failure to service and maintain the vehicle as per the manufacturer s recommendations resulting in No premature component or assembly failure e g engine seizure metal to metal brakes transmission failure Audi Finance is a trading name of Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460 Australian Credit Licence 389344 This guide has been prepared using the statement of the interpretation of Fair Wear and Tear Guidelines published by the Australian Fleet Lessors Association AFLA Audi Finance is a trading name of Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460 Australian Credit Licence 389344 This guide has been prepared using the statement of the interpretat2. Audi Choice Fair Wear and Tear Guide Page 2 Introduction Page 4 Servicing and Documentation Appearance Additional Equipment Page 5 Badges and Labels Keys and Security Body Damage Page 6 Dents Page 7 Paintwork Page 8 Bumper Sections and Rubbing Strips Window Glass Lamp Glasses and Lens Page 9 Interior Trim Page 10 Luggage Area Door Opening Tread Area Controls Rubber Seals Underside Page 11 Exhaust System Oil Leaks Page 12 Wheels and Wheel Trims Page 13 Tyre Wear and Damage Page 14 Mechanical Condition Brakes Engine Transmission Battery Page 15 Fair Wear and Tear Guide Summary Introduction Audi Choice You ve taken the time to select the Audi that best reflects your aspirations and lifestyle Naturally we understand that your Audi represents a valuable investment in a prestige brand and you seek to protect that investment As you have decided to purchase the vehicle using Audi Choice we would like to make you aware of some details surrounding the vehicle s required condition at return stage including in relation to the mechanics and the electrics through to the bodywork and the upholstery The Fair Wear and Tear Guide summarises the degree of deterioration judged to be reasonable at the end of an Audi Choice contract period It is also based upon the nominated kilometres you have elected to travel Lack of attention to preventative measures misuse or negl
3. be suitably re rust proofed up to the manufacturer s recommended standards Bird excrement should be immediately removed Acceptable mmi 29 a0 40 Sc CC Ae Bumper Sections and Rubbing Strips Provided these are not broken cracked or deformed a limited amount of scuffing and score marks is acceptable Window Glass Cracks or damage within the driver s sight line are not acceptable and would require windscreen replacement If relatively minor repair using resin impregnation to motor registry standards is acceptable Light scratches and minor chipping around the periphery of the windscreen is accepted as fair wear and tear The windscreen must be able to pass a roadworthy inspection Lamp Glasses and Lens All lamps must be operational Minor scuff marks or scratches are acceptable but holes or cracks in the glass or plastic covers or lamp units are not Interior Trim The interior should be clean and tidy with no visible burns tears or permanent staining to the seats headlining or carpets Wear and soiling through normal use is acceptable as are any repairs that are not readily visible Stitching that has come apart is unacceptable and needs to be repaired Acceptable Unacceptable Luggage Area Surface scoring and light blemishes that reflect normal use are acceptable but floor coverings and surrounding trim panels should not be torn or split Door Opening Tread Area A reasonable a
4. ect are the main reasons vehicles experience excessive wear and tear and this guide aims to provide you with a view of what we consider to be fair Audi Finance will contact you prior to the end of your Audi Choice contract to determine whether you will be returning the vehicle on the expiry date or otherwise Audi Finance will then complete an assessment of your vehicle at that time Some suggestions to ensure that your Audi meets the Fair Wear and Tear expectations gt Regular checks of the vehicle to identify any damage gt Any irregular noises or change in performance should be taken to an authorised Audi dealership or authorised service provider gt Ensure that your vehicle is serviced by an Audi dealer or authorised service provider in accordance with the manufacturer s handbook gt General day to day maintenance e g fluids monitor tyre pressure and tread depth gt Ensure any and all repairs are done by authorised repairers gt Regularly clean the bodywork upholstery and trim gt Your Audi should not tow beyond its capacity yANUlol me aleo e hm I AET a alo Mis Servicing and Documentation Regular maintenance and servicing should be carried out by an Audi dealer or authorised repairer that will follow the manufacturer s guidelines using approved service parts and lubricants only Any defects or damage that occur during normal vehicle use should be rectified as soon as practical The vehicle s
5. hy No gt Missing spare tyre No Wheel Trims including hubcaps gt Missing split badly disfigured heavy scuffing gt Minor scuffing Interior trim upholstery carpets controls gt Screw holes from car phone removal gt Seats trim burnt cut holed ripped visible repairs gt Soiling to seats and carpets caused by normal use gt Permanent soiling to seats and carpets caused by abuse spills grease etc gt Rips cuts marks splits to trim and controls gt Normal odours tobacco smells gt Missing or inferior quality replacement controls gt Torn or split luggage area trim panels and floor coverings Paint Body gt Minor scratching less than 25mm in length and shallow 2 per panel gt Major scratching more than 25mm in length and deep gt Minor touch ups or minor flaking gt Prominent touchups spoils from bird tree droppings major flaking gt Evidence of poor repairs colour mismatch mis alignment between panels gt Major abrasions more than 25mm signs of constant use of automatic car wash gt Dents greater than 20mm diameter or paint surface penetration gt Dents less than 20mm diameter no paint surface penetration gt Hail damage buckling distortion missing badges gt Minor stone chipping on bonnet lower doors wheel guards No Yes No No Yes No No Yes No No Yes No Yes No No No No Yes No Yes gt Prominent areas of major stone chipping
6. instruction book including the full service record and any other documents relating to vehicle equipment are your responsibility and must be intact and available All documents must be in the vehicle on its return to Audi Finance including any radio codes Appearance Regular cleaning of both the interior and exterior of the vehicle is required The vehicle should be returned at the end of your contract in a suitably clean condition to allow proper inspection of the paint body and interior Additional Equipment Accessories such as car telephones that have been installed are to be removed and any holes or damage should be made good to a professional standard All standard equipment together with non standard or customised fittings originally supplied must be returned at the end of the contract period Badges and Labels Non standard badges labels or advertising fitted to the bodywork or glass of the vehicle should be removed with any damage caused by their attachment or removal made good Any paintwork colour fade due to the attachment of advertising would be chargeable to the user Advertising should never be painted directly onto the vehicle Keys and Security A full set of keys should be available along with a note of their numbers Return of the master key which controls the vehicle s engine management system is mandatory If the vehicle was originally supplied with a security system this should be intact and fully opera
7. ion of Fair Wear and Tear Guidelines published by the Australian Fleet Lessors Association AFLA Current at time of print January 2014 Product code AU_CHOICEFWT_0214 Volkswagen Financial Services Pty Limited ABN 20 097 071 460 Australian Credit Licence 389344 www audifinance com au Current at time of print January 2014 Product code AU_LCHOICEFWT_0214
8. ly caused by vehicle neglect or misuse Brakes Brake discs must not be grooved as a result of metal to metal contact Engine The engine must not be seized due to running vehicle with insufficient coolant lubricating oil and with broken internal components Transmission There must not be any slipping erratic gear changing clutch slipping noisy transmission or ineffective synchromesh Battery The battery must be capable of being charged and operate efficiently in all aspects Fair Wear and Tear Guide Summary These descriptions relate to passenger vehicles having travelled less than 100 000 kilometres Wear and tear Acceptable commensurate with higher kilometres commercial and heavy duty usage will generally apply If any of the items Fair Wear below are not acceptable as a fair wear and tear item these will need to be rectified and may be recharged and Tear General gt Missing Service Manual Owner s Manual NO gt Missing keys or security system remote if applicable No Equipment gt Missing damaged cigarette lighter knobs trims aerials No gt Missing damaged tools jack be gt Information stored in GPS Satellite Navigation systems should be deleted No Glass gt 1 or 2 minor chips bullseyes and stars not in field of vision Yes gt Major chips bullseyes and stars and minor chips in field of vision Ne gt Non operational or cracked broken headlights or lenses No Tyres gt Unroadwort
9. mount of scuffing to the door and luggage area treads and sills is acceptable providing paintwork has not been damaged down to bare metal and aperture seals are not torn Controls All original controls must be intact and operate correctly If replacement has been necessary e g due to theft then equipment of a similar value and specification preferably of the same manufacture as the original should be fitted All odometer alterations must be reported and unauthorised odometer changes are unacceptable Information stored in GPS Satellite Navigation Systems should be deleted Missing parts and items will be for your account Rubber Seals Normal wear will cause a certain amount of damage and splits to rubber door and other seals but any evidence of neglect or misuse is unacceptable If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn Underside Minor dents and deformation such as stone damage is acceptable as long as it has not caused major corrosion Any suspected impact damage should be investigated and dealt with professionally as significant damage or distortion to chassis components is not acceptable Exhaust System The system should be properly suspended and in efficient working order with no gas leaks or evidence of blowing from the exhaust system joints and in undamaged condition The exhaust system should be in a condition to meet motor registry requirements in all aspects particula
10. rly if fitted with a catalytic converter CAT failure is unacceptable and preventable through gt Using the correct fuel gt Regular servicing and maintenance gt Immediately investigating any poor running symptoms gt Not tow or clutch starting for manual transmission of the vehicle Oil Leaks Any serious oil leakage should be rectified at the earliest opportunity Some minor oil misting or dampness around seals or gaskets is acceptable providing oil drips are not present Wheels and Wheel Trims Dents or damage to the rim or main body of the wheels are not acceptable All four wheel trims must be intact with no more than minor scuffing due to everyday use If mudflaps are standard equipment they must be intact and properly attached The spare wheel jack and appropriate wheel tools must be stowed properly and in good working order Acceptable Tyre Wear and Damage All tyres including the spare must meet motor registry requirements and comply with the vehicle manufacturer s recommendations of tyre type size and speed rating There should be no obvious damage to sidewalls or tread caused by kerbing or other heavy misuse Unacceptable Mechanical Condition Regular servicing and maintenance through an Audi dealer or authorised repairer and in accordance with the vehicle manufacturer s servicing programs should keep the vehicle in sound mechanical condition The following examples are conditions usual
11. tional including any key or key fob necessary for operation Any additional non standard security system should be fitted according to a recognised standard Body Damage Any damage must be repaired as and when it occurs All work should be completed to a professional standard with any applicable anti corrosion guarantees taken into consideration Obvious evidence of repair such as colour mismatch or mis alignment between panels is unacceptable Dents Minor dents 20mm in diameter are acceptable as long as the paint surface has not been penetrated so that bare metal is visible or corrosion has set in Multiple dents occurring on a single panel no matter how small are unacceptable and the panel should be repaired or replaced Acceptable Unacceptable Paintwork Small areas of stone chipping door edge chipping and light scratches up to 25mm in length are acceptable relative to the vehicle s age and mileage as long as they have not penetrated through to the base metal and caused corrosion If stone chippings have penetrated through the metal suitable touching up should be carried out immediately to prevent further paint deterioration Exterior paintwork should be free from major abrasions more than 25mm in length such as paint damage caused by continual use of automatic car washing and have good gloss and colour Colour mismatch between panels or poorly fitting panels are unacceptable All repairs to the bodywork must
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