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SERVICE - Heidenhain

1. 31 3135 Here you can learn more about the details and the costs of our service contracts identification numbers at HEIDENHAIN Model designation ID number serial number Every HEIDEHNHAIN product features an ID label Which ID numbers are important On this label you can find data identifying the unit Model designation The model designation is the name of the device Example ID number The ID number also referred to as part number is an identifying number consisting of the basic ID number 6 or 7 digits and the variant 2 digits after the hyphen If you intend to order a replacement unit from HEIDENHAIN the ID number is absolutely necessary as it allows for an exact statement on the product s specifications The ID number may be abbreviated ID or Id No ea Wig ea HAIN aren Every device has its own serial number The at serial number is a consecutive number for unique identification of products with the same ID number It serves to ensure traceability of a product after it has reached the market For example from the serial number you can see the date of invoice from which the warranty and guarantee periods can be derived Please note The term serial number is mostly abbreviated to SN Model designation ID number and serial number are or S N also indicated on the packaging label HE DENH Your contact to the HEIDENHAIN service The HEIDENHAIN helpline for Technical HEIDENHAIN Helpline Repairs spa
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3. from the above selected interface Host file O Use host file Hame ot host file OK aff Apph Cancel Revised mask Network Settings Do you need a detailed description of the network settings Refer to the appropriate User s Manual as PDF document on our homepage The download is free of charge Documentation Information gt Documentation gt Manuals Telemaintenance with TeleService v2 x With the TeleService v2 xsoftware you can establish a connection to a HEIDENHAIN control from any place and carry out remote diagnosis and or remote maintenance If service becomes necessary the service provider e g the machine tool builder establishes a direct connection to a PC in the local control network of the end user Thus several settings can be made immediately and without expensive on site service ts AE a os She 9 ha a ao ey ue Screen aboard File Evniore Scope CMD Exit Machine 4 SN 46444557 v Panel Always Visible I Ready Press F1 for Help Emulate Keyboard I User interface TeleService Following control types are supported by TeleService 2 x mew fT nama fo Control diagnosis tools TNCremo v2 8 TNCremoPlus TN Cremo Prognarmierplats THE remo xm Date Aniki birt Hilfe E Prepar P Helaj a Sello jm Sl mel EL To be able to read out data from you control pee a ao aul EE a d ataa d E Le d wu i7 HEIDENHAIN offe
4. ax HEIDENHAIN SZ SERVICE NSW The HEIDENHAIN Service keeps you informed Issue 09 2012 T The HEIDENHAIN Service ry You may count ontrol diagnosis tools Warranty and guarantee Service contracts KLA iii numbers at HEIDENHAIN Your contact to the Servi www heidenhain de Control diagnosis tools Networkcommunication telemaintenance with TeleService Network communication For an improved communication in the control networks new software versions were introduced for the iTNC530 and TNC640 controls With these software updates the user interface for the network settings and the connection to a PC or server was simplified considerably What will be the advantages of these updates The user friendliness is increased The network settings are made in an optimum user interface A mount assistant will guide you through the steps necessary for a connection to a PC or server CE _ Network settings Lace Computer name efi Interfaces char Ping Rowing NFS UID GID Primary interlace You can configure the domain name server and default gateway only on ONE interlace H required the control also takes the Computer names irom this interlace Use interface etht T Computer name NCSI 3103 The computer name serves s identification in the metwork If no name is entered ihe conira tries to take the names
5. cted JH component Please note This obligation does not apply if the malfunction is caused by an expendable part or by the customer Data required for conclusion of a contract Machine number Data of the components ID number serial number Desired duration of contract 12 or 24 months Local stocking of materials After entering into this contract the HEIDENHAIN components you have defined are stored in a separate local stock This feature allows a rapid supply when servicing Service commitments on the part of HEIDENHAIN Availability of HEIDENHAIN components Data required for conclusion of a contract Data of the components ID number serial number Desired duration of contract A contract duration of 1 2 or 3 years can be chosen Personnel deployment to a machine Based on this service contract HEIDENHAIN will render the repair of malfunctions of HEIDENHAIN components installed on the machine tool defined by the contract partner Service commitments on the part of HEIDENHAIN Exchange of defective components Please note Components are not repaired at the machine on site Data required for conclusion of a contract Data of the components ID number serial number This contract shall run for one year from the date that all contract parties have signed the contract Do you want to know about our three service contract packages Please contact our free HEIDENHAIN Helpline Coordination 49 8669
6. d information gt Software downloads gt Documentation gt NC service Handbooks gt Software gt SHB service manual data interfaces gt Software Download for HEIDENHAIN controls gt PC software gt TNCremo gt TNCremo v2 8 Warranty and guarantee Directives and time periods at HEIDENHAIN What does warranty and guarantee mean in general Warranty specifies statutory rights which the buyer of a contract enjoys if the contractual performance was fulfilled by the supplier only inadequately e g rectification or new delivery A right to guarantee does only exist if agreed by con tract The rights resulting from a guarantee are de fined by the contractual partners and does not have to correspond to the warranty rights For individual guar antee agreements refer to the General Terms and Conditions E A What warranty and guarantee periods apply at HEIDENHAIN The legal warranty period valid for all new products is 12 months In addition to the legal period HEIDENHAIN offers guarantee of function for another 12 months on new series products according to our General Terms and Conditions The total guarantee period for new series products is 24 months Repaired customer units After the repair you enjoy a guarantee of function for 12 months not just on the repaired part but on the entire unit Exchange replacement parts or units The 12 month guarantee of function is also valid for e
7. re parts exchange units and complaints Free of charge for our customers Contact our technical specialists Domestic Team NC Support Measuring systems machine calibra tion 49 8669 31 3121 49 8669 31 3101 See a eee 49 8669 31 3104 Foreign team 49 8669 31 3123 PLC programming for TNC 49 8669 31 3102 Lathe controls Complaint management 49 8669 31 3105 49 8669 31 3135 NC programmin 49 8669 31 a 03 For further information refer to our website When calling us please have the device model and HEIDENHAIN ID number at hand Topics pe Focus on the cu oromer B e f oN T N HEIDENHAIN service Brochure HEIDENHAIN Service News Focus on the Customer Semi annual newsletter HEIDENHAIN HEIDENHAIN Service informiort Topics News Service successors Service strategies Inspection equipment Service procedures at HEIDENHAIN Your contact to the HEIDENHAIN service Our services Your contact to the HEIDENHAIN service Service contracts Warranty extensions Machine calibration Training courses gt Just tick off fill in and return by fax 49 0 8669 32 9899 _ Service Brochure by mail Your customer number _ Service News by e mail semi annually Name Company Address E mail address We assure you that the stated information will be used exclusively for the internal handling of the dispatch of the semi annual service information and will not
8. rs the diagnosis tool TNCremo as a RR free download mens ret BEGG 5 ee DR TOUA BER z E PALETTS i ii ai a PARAMETERS ey Ciare ran 7540 A TAM 08 02 2012 15 57 52 Enstne Leiter teat H 10 A HDa C802 2002 ETAT bi What functions does the new version TNCremo Seer ge i ee 2 8 ff 9 Sat HARI A Daa CET Taaa Daienubetiagunganaie vV 0 er 7 T00L_F 1H A TCH Dates CARE Ta oat ae TAi MEI FE hnt TEE a miom Banarekiannung The new version 2 8 offers a revised user interface as a aca meme at iia well as small very useful functions E service 7 ena ea aitam A eL z E ogada l TNCremoPlus TEH H 1H H Hadater AA NAS poeta e r In addition to the normal data transfer in both direc Sores de MaS a Ai tions via network or RS232 you can e g a O Os WS bow ZORANS velei shire create a backup of the NC programs read out the log or store a screenshot TNCremo Main window For connections to older TNC controls such as the TNCremoPlus TNC155 the TNCserver has been integrated With the TNCremoPlus which is available for a fee you can view your control s screen from you desk in real time Where can you find further information The revised Service Manual Data interfaces is now available on our homepage You can download the TNCremo v2 8 from our 1eidenh homepage free of charge gt Documentation and information gt Documentation www neidennain de gt Software gt Documentation an
9. xchange units and spare parts Overview of warranty guarantee periods New units series units 24 months Repaired customer units 12 months Replacement units 12 months Exchange units 12 months new as good as new Spare parts 12 months Please note The guarantee and warranty period always starts from the date of invoice Do you want to find out if your device is still under warranty or guarantee Just contact our colleagues on the helpline or at one of our world wide service partners When calling please keep the serial number of your device ready The HEIDENHAIN helpline for Repairs spare parts exchange units Domestic Team 49 8669 31 3121 Foreign team 49 8669 31 3123 Service contracts at HEIDENHAIN Warranty extension personnel deployment local stocking of material HEIDENHAIN offers three different types of service contracts for HEIDENHAIN products Machine manufacturers dealers and users can use this service EIDENHAIN MEIDENHawy rice Extension of the voluntarily granted guarantee Here you have the possibility to extend the granted guarantee for HEIDENHAIN components in a machine tool by 12 or 24 months The components have thus a guarantee period of 36 or 48 months Service commitments on the part of HEIDENHAIN In case the components defined by you malfunction HEIDENHAIN will choose whether to deliver a functional replacement part or repair the affe

SERVICE - Heidenhain

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