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CarMD® User`s Help Manual

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1. exactly the same way in both text ne nc NL boxes Your password can be a nator Viae maximum of 18 characters long To GE guard your privacy you may wish to use both alphabetic and numeric characters in your password e Select your Secret Question Enter your Secret Answer in the text box e Click the Reset Password button to save your new password If your update is not successful an error message shows at the top of the screen Re enter your current and new password as needed then press the Reset Password button The CANCEL button exits you from this screen without making any changes Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 16 of 37 USER S HELP MANUAL The Anatomy of a CarMD Report The CarMD report is divided into four sections My Summary My Diagnosis My Cure Staying Healthy Each sections offer more detail of your test results to make it easy for you to determine the best course of action e My Summary Tab The My Summary tab shows a quick glance of the results of your vehicle s condition Member Control Panel Welcome back Chris Jacobs Log evt MD CaMDSOLUDONS YOURCARA Z SUPPORT SH EMAIL or PRINT your displayed test results My CarMD Report E My 1999 Mazda 626 Your Vehicle s Health Status Identifies your vehicle s condition and its Emissions readiness My Cure Shows the estimated repair costs to solve yo
2. information to personalize your browsing experience and to provide you better service and information about your needs and interests Most Web browsers have the ability to accept or decline cookies Popular browsers such as Microsoft Internet Explorer Apple Safari and Firefox automatically accept cookies but you can modify their setting to decline cookies if you desire Some sites use cookies to provide an interactive experience so if you choose to decline cookies you may not be able to view all its features Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page34of37 USER S HELP MANUAL Web Server Security Practices All information collected by our server is protected through a firewall which prevents outside visitors to collect any information about you Internally the information is redirected and stored in a secure and isolated server that is only accessible by authorized personnel Liability The use of the CarMD Content is at your own risk When using the CarMD system information will be transmitted in a way that may be beyond the control and jurisdiction of CarMD and its suppliers Therefore CarMD and its affiliate companies assume no liability for or relating to the delay failure interruption or corruption of any data or other information transmitted in connection with use of this kiosk terminal EXCEPT AS SPECIFICALLY PROVIDED HEREIN OR OTHERWISE REQUIRED BY LAW IN
3. All rights reserved Ver 3 0 5 rev A ww MD Page 8 of 37 USER S HELP MANUAL The CarMD Website Public Pages CarMD com is your portal to everything automotive Here you will find numerous resources to help maximize the Life of your car We are constantly updating the website so we encourage you to visit often The public portion of the site is divided into five major sections 1 CarMD 101 Visit here to learn more about what CarMD has to offer CarMD is much more than a handheld tester It gives answers to common questions about the product offers real stories of actual customers using the product tell us yours and much more 2 CarMD SOLUTIONS Here you can learn about all the product offerings CarMD provides This includes a handheld device a kiosk and a membership plan that provides the additional information you need to make your own repairs The CarMD Vehicle Health Plan also includes unlimited access to our Technical Service Bulletin database which is hot fixes published by vehicle manufacturers that quickly help resolve a common problem for your particular vehicle 3 YOUR CAR A TO Z This is the area where you can increase your knowledge about your vehicle which can help save you time and money It provides instructional and informational videos of things you can do yourself to help save you money it offers a complete section on how to purchase your next vehicle it includes a searchable dat
4. CarMD web account how to install the software on your Windows amp PC or Apple amp Macintosh how to access other services offered and common troubleshooting tips Most of your questions should be answered in this help file and on our website at CarMD com under Support Safety Precautions There is no need to open the hood to use this product However always observe the following safety precautions when performing work on your vehicle e Operate your vehicle in a well ventilated area e Before starting make sure the parking brake is engaged and put the transmission in Park automatic or Neutral manual e Avoid contact with hot engine parts e Read your vehicle s service manual and follow its safety precautions Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 1 of 37 USER S HELP MANUAL CarMD at a Glance Here is a quick look at the controls and indicators on the CarMD tester 1 DLC Connector Data Link Connector connects to your vehicle s diagnostic port to retrieve its diagnostic information 2 On Off Button turns the device On or Off for off vehicle review only 3 Scroll Button scrolls through all retrieved diagnostic trouble codes when more than one is present 4 Color Coded LEDs offer a quick indication of your vehicle s current health status 5 LCD Display displays test results and CarMD functions all are decoded at the website 6 U
5. MANUAL Copyright and Trademark Notices All contents including information data software photographs graphs videos typefaces graphics music sounds and other material of the CarMD website are Copyright 2007 2009 CarMD com Corporation and or its affiliate companies 11231 Young River Avenue Fountain Valley California 92708 All rights reserved Copyright and other intellectual property laws and treaties protect any hardware and software or content provided as part of the service We and or our suppliers own the title copyright and other intellectual property rights in the hardware software or content The CarMD logo marks and other marks are also trademarks or registered trademarks of Innova Electronics Corporation in the United States and elsewhere Other names of actual companies and products mentioned herein may be registered trademarks of their respective owners in the United States and other countries Any rights not expressly granted herein are reserved Certain software used in the CarMD kiosk software is based in part of contracted work and may be protected by other copyright laws CarMD values your privacy Any and all information collected at this site will be kept strictly confidential and will not be sold reused rented loaned or otherwise disclosed to any outside third party Any and all information provided by you will be held with the utmost care and will not be used in ways that you have not consented to Colle
6. THE LIFE OF YOUR CAR 2 Help Tab Welcome Settings Status 921 J CARMD HELP 8 FOR THE LIFE OF YOUR CAR Plug In Your CarMD Connect Your CarMD Get Detailed Report Tool To Your Car To Your Computer From Your Computer 7 a Launch Help Opens this help PDF document installed in your system b Get Support Launches the CarMD website to give you the latest information on product support c Launch CarMD com Now Launches the home page of the CarMD website 3 About Tab This page provides you with additional contact information and vital information about your CarMD software Software Version and CarMD tester Firmware Version You will need this information if you ever need to contact CarMD s customer service center Welcome Settings Status CaerMD ABOUT CARMD E FOR THE LIFE OF YOUR CAR Tester Interface CarMD com Corp Warning Fountain Valley CA 92708 Copyright law and international treaties protect this computer U S A program Unauthorized reproduction or distribution for this program or any portion of it may result in severe civil and Technical Support criminal penalties and will be prosecuted to the maximum extent Ph 888 MyCarMD 888 692 2763 possible under the law Fax 714 241 0240 Email support CarMD com U S Patents 6 687 564 16 947 816 6 941 203 other patents Website www CarMD com pending Copyright 2009 2010 CarMD com Corp
7. bit editions MAC Apple Mac OS X 10 4 4 or newer Including Snow Leopard Any Intel PowerPC G3 G4 or G5 processor running at 700 MHz or more ALL 256 MB of RAM 100 MB free disk space Internet Connection CD DVD ROM Drive USB Port preferably version 2 0 Installing on a Windows based PC 1 Insert the CarMD software CD into your computer s CD ROM drive The CarMD software CD will auto launch the installation program Depending on your system it may take a few moments to run the program If the program does not launch click on the My Computer desktop icon to view its contents and double click on the CD ROM icon to start the program VID WELCOME TO THE CARMD FAMILY B WELCOME TO THE CARMD FAMILY B LIFE LIFE NEXT gt Watch Demo Video Install CarMD Software About CarMD Help Documen ts 2 Select the Watch Demo Video button to watch a short video presentation The video will walk you through CarMD s tester features and functions as well as software installation 3 Toinstall the software select Install CarMD Software from the menu to begin installation The installation wizard will prompt you through the installation process 4 Once the software is installed and running on your PC it is important to set up your account for the first time by connecting the CarMD tester with the included USB cable to your PC NOTE You can identify that your software is running by the icon that is placed on your Windows Task
8. of Content CarMD com Corp authorizes you to view or download a single copy of the material on this site solely for your personal noncommercial use if you include the following copyright notice Copyright c 2005 2009 CarMD com Corp All rights reserved Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright trademark and other laws Content and features are subject to change or termination without notice in the editorial discretion of CarMD com Corp All rights not expressly granted herein are reserved to CarMD and its licensors If you violate any of these Terms and Conditions your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content Patents One or more of these patents apply to CarMD 6 687 584 6 941 203 6 947 816 other patents pending Except as specifically provided herein nothing contained herein shall be construed as conferring by implication stopple or otherwise the granting of any license or right under any such patent e Software Limited License BY INSTALLING AND USING THE SOFTWARE AND RELATED PRODUCT S AND DOCUMENTATION INCLUDED WITH THIS AGREEMENT PROGRAM YOU ACCEPT THE LICENSE TERMS WITH CARMD com CORP HEREIN REFERRED TO AS CarMD AS SET FORTH BELOW IF YOU DO NOT AGREE TO THE TERMS OF THIS PROGRAM LICENSE ORIGINAL PURCHASER D
9. the tester s back COVer Battery icon on the LCD is ON LObAt is displayed and all the LEDs are flashing This stands for Low Battery and signifies that the tester s batteries are weak Replace the two 2 AAA batteries Tester is beeping erratically when connected to vehicle and or LCD displays ERROR If you hear 8 to 10 beeps instead of 4 beeps and see an Error message on the tester s screen make sure the ignition is ON check the CarMD connection to the vehicle s connector DLC turn the ignition off wait 5 seconds turn the ignition back on CarMD Software To get access to the MyCarMD detailed reports you need to ensure the following 1 your CarMD software is installed and running 2 your CarMD tester is connected to your computer via USB port and 3 you have a current website connection Following are some suggestions and tips to help you avoid common operating errors and ensure optimal CarMD tester amp software usage CarMD software is properly installed on your computer Verify this by checking for the CarMD icon on your computer s task bar or system tray CarMD software must be currently running Verify that the CarMD software is currently running and that the CarMD icon is in the system tray PC or dashboard Mac If the software is not running you must start it manually before connecting the tester to your computer The handheld tester must contain data from your vehicle Information is gathered fr
10. to vehicles sold outside the United States but this functionality is not guaranteed Will the CarMD tester work on diesel vehicles Yes as long as the vehicle is OBD2 compliant Check the Vehicle Emission Control Information VECI label usually found under the hood If the label states that the vehicle is OBD2 compliant the CarMD tester is compatible with the vehicle NOTE Vehicles from 1996 to 2009 that weigh more than 8500lbs Gross Vehicle Weight GVW are not required by law to OBD2 compliant and therefore are usually not These vehicles are considered to be heavy duty vehicles and do not need to comply with the same rules as light medium duty vehicles Beginning in 2010 all 2010 and later heavy duty diesel and gasoline engines up to 14 000 pounds will be CarMD compatible Will CarMD work on full size trucks or motor homes Vehicles that weigh more than 8500lbs Gross Vehicle Weight GVW are considered heavy duty vehicles and are not required to be OBD2 compliant You can however check the emission Vehicle Emission Control Information VECI label If the label states that the vehicle is OBD2 compliant the scan tool is compatible with the vehicle It will not work on Class A RVs The tester does read diagnostic trouble codes for some Class C RVs but it is not designed for this application Does CarMD work on vehicles with extended CAN controller area network coverage Yes CarMD is compatible with the newe
11. write down the VIN and enter it manually into your computer when registering that vehicle for the first time Are there adapters available to allow CarMD to work on pre 1996 OBD1 vehicles No CarMD is compatible with OBD2 vehicles only Even if you were to purchase adaptors from other diagnostic tools they will not allow the CarMD device to link with an older model car or truck Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 27 of 37 USER S HELP MANUAL Q If lose or damage my software CD do have to buy another one A No Once you have purchased a CarMD product you are part of our family for the Life of Your Car You can always download the latest version of the software from the MyCarMD private section of the www CarMD com website Or by contacting our technical support team at toll free 888 MyCarMD 888 692 2763 Q llost my CarMD Quick Reference User s Guide where can get another one J gt You can download a PDF copy of the manual online at CarMD com in the CarMD Solutions section of the site Q Where is my CarMD control panel A The CarMD control panel is a small window used to change program settings get help and view the current tool status To open it click on the CarMD icon If you can t find the icon see the section Configuring amp Using Your CarMD Software Doing this will make the CarMD control panel visible The control panel is a small win
12. www CarMD com Page 11 of 37 USER S HELP MANUAL My CarMD Portal Once you ogin to your account you will be taken directly to your personal My CarMD Portal page Your CarMD Portal offers a quick snap shot of your account Here you can view the following information e Registered Devices this shows how many CarMD a even ae PPE SS mmm devices are registered to your account e e Vehicles Registered this shows the total number of vehicles associated to your personal account As a rule Vy MD Portal you are allowed three 3 vehicles per registered device eee e Vehicles Available this shows how many vehicles are 2 eee available to your account AM 07 C e Allowed Test Reports Per Month based on your DIET registered devices you are allowed a total of six 6 CarMDVideo reports per month per registered device Sarean e Current CarMD Reports this table shows the last three Porn reports you performed which includes the date of the last i test report the nickname of the vehicle tested and the T Df test results Clicking on the vehicle nickname will jump ase you to the detailed test results page eae ee f 9 0 Wo 3 Last Test Report My Vehicles Test Result AED tact ile Media Terms of Use Privacy Policy Tell A Friend Shipping amp Retuns Policy Sitemap Did CarMD help you save time or money Don t forget to tell us your personal CarMD story Just click on the Share Your CarMD S
13. Bar DTE BY DAD 12 177 Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 4 of 37 USER S HELP MANUAL Installing on an Apple amp Macintosh 1 Insert the CarMD software CD in your computers CD ROM drive and double click on the MAC folder to view its contents 1 item Zero KB available 3 items Zero KB available 2 Double click on the CarMD MAC icon to start the installation routine 3 Select the Watch Demo Video button to watch a short video presentation The video will walk you through CarMD s tester features and functions as well as software installation VID WELCOME TO THE CARMD FAMILY B WELCOME TO THE CARMD FAMILY B LIFE LIFE NEXT Watch Demo Video Install CarMD Software About CarMD Help Documen ts 4 To install the software select Install CarMD Software from the menu to begin installation The installation wizard will prompt you through the installation process 5 Once the software is installed and running on your Mac it is important to set up your account for the first time by connecting the CarMD tester with the included USB cable to your Mac NOTE You can identify that your software is running by the icon that is placed on your Dashboard or by clicking ALI TAB to see all current programs running Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 5 of 37 USER S HELP
14. MANUAL Configuring amp Using Your CarMD Software The CarMD software allows the handheld tester to communicate with the CarMD com website This site will provide you a wealth of knowledge to help you manage the health of your vehicle On a Windows based PC e You can manage your CarMD software by double clicking on the CarMD icon that is placed on the bottom right tray of your Windows Task Bar du 79 12 17 Pm e You can also manually launch the program by using the Windows Start menu START gt All Programs gt CarMD Run CarMD On an Apple Macintosh Computer e You can manage your CarMD software by clicking on the CarMD icon that is placed on your Dashboard o NOTE You may need to click twice once to start the program and another time to open the program The CarMD Runtime Software The CarMD software interface works the same in both Windows and Mac environments The interface is divided into four tabs Welcome Settings Status Help About Welcome Settings Status Help MD LIFE Avoid Being Stranded Find Out What This Means Ceep Your Car Healthy Empower Yourself Before With CarMD With CarMD With CarMD Repairing With CarMD Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 6 of 37 USER S HELP MANUAL Settings amp Status Tab This tab allows you to configure the software on how it will function with your operating
15. NOVA MAKES NO REPRESENTATIONS OR WARRANTIES EXPRESSED OR IMPLIED BY WAY OF EXAMPLE BUT NOT OF LIMITATION CARMD amp INNOVA MAKES NO REPRESENTATIONS OR WARRANTIES OF MERCHANTABLITY OR FITNESS FOR ANY PARTICULAR PURPOSE CARMD amp INNOVA SHALL IN NO EVENT BE LIABLE TO YOU YOUR SUCCESSORS CUSOTOMERS OR ANY OTHER THIRD PARTY FOR ANY DAMAGES WHETHER DIRECT OR INDIRECT SPECIAL OR GENERAL CONSEQUENTIAL OR INCIDENTAL ARISING FROM ANY LOSS CLAIMED AS A RESULT OF THE USE OF THE CARSCAN VDK OR THE ASSOCIATED VEHICLE DIAGNOSTIC INFORMATION DATABASE Passwords CarMD com offers some services that allow you to record and store information in a password protected area such as CarMD Login You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your CarMD com passwords or accounts You grant CarMD and all other persons or entities involved in the operation of the Site the right to transmit monitor retrieve store and use your information in connection with the operation of the Site CarMD com Corp does not assume any responsibility or liability for any information you submit CarMD com Public Areas If you use a public area of the CarMD com website such as a chat room or bulletin board you are solely responsible for your own communications the consequences of posting those communications and your reliance on any communications found in the Public Areas CarMD com Corp and its licensors are
16. O NOT INSTALL AND OR USE THE PROGRAM PROMPTLY RETURN THE SOFTWARE AND RELATED DOCUMENTATION TO CARMD LIMITED USE AND LICENSE The Software is licensed not sold to you CarMD and it s suppliers grant you the non exclusive right to use one 1 copy of the Software for your personal use with the CarMD approved tester unit only All intellectual property rights in the Software including animations audio images music photographs video text incorporated into the Software are owned by CarMD com Corp its suppliers and licensors and are protected by United States copyright laws and international treaty provisions DO NOT Use the program or permit the program on more than one computer computer terminal or workstation at the same time Make copies of the program or any part thereof Modify network rent lease or otherwise distribute the Software nor can you make the Software available by bulletin boards online services remote dial in or network or telecommunications links of any kind nor can you create derivative works based upon the Software in whole or in part SOFTWARE LIMITED WARRANTY CarMD warrants to the Original Purchaser only that the Software shall perform substantially in accordance with the accompanying written materials for ninety 90 days from the date of purchase No warranty or representation is made as to the use or results of use of the Software including accuracy corrections or reliability or that the Software s funct
17. SB Connector connects tester to your computer using the included USB cable Using CarMD It s Easy If this is your first time using the CarMD device you will need to write down your Vehicle Identification Number or VIN to run a report at CarMD com This information is vital in order to provide you with the right diagnostic information Your VIN is usually listed on your vehicle s registration card vehicle insurance card on the driver s side door jamb and printed on the driver s side dash viewable through the windshield Here is an example n Make Sure to Have Your Vehicle s VIN THMBB 092WD114221 Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 2 of 37 USER S HELP MANUAL 1 Connect the CarMD Device to Your Vehicle CarMD connects into a universal 16 pin Data Link Connector or DLC found inside your vehicle It is usually located under the dashboard on the drivers side This connector is standard on all 1996 and newer vehicles sold in the U S Canada and Mexico The shape is also standard and looks like the image shown at the right The connector is designed in such a way that tools can only be connected the correct way If you cannot find the connector or you need more help please visit us at CarMD com to find the specific location for your vehicle The site offers a diagram with a photo showing the exact location of the connector 2 Turn the Ignition Ke
18. Staying Healthy m m Tere are possible hes associated wit me diagnoste ed by CMM These fes or cues were dened Most Likely Fix from actual r site irs taken fror SEC ee Te chr across the eec ipi opi sts are based on parts amp labor sr c to th with parts ba on age MSRP and labor based on Ser diu CarMD s fixes are derived from actual real world repairs taken form qualified ASE Certified technicians across the U S This cure offers the highest probability to make the correct repair Labor Rates by region Most Likely Fix Based on technician feedback this fix offers the hi solve the problem ghest probability to re Recommended Fix Replace Transmission Pressure Solenoid Assembly Parts Required Unit Cost Quantity Total 224 40 1 224 40 Transmission Solenoid Switch Assembly Labor Required Estimated Labor 188 21 1 1hrs 97 03 Miscellaneous 25 00 Estimated Parts Cost 224 40 346 43 Estimated Repair Shop Cost Parts Labor Get it Repaired WANT TO HAVE IT DONE BY A PROFESSIONAL TECHNICIAN CarMD offers this quick link to open a printer friendly report Use it to help negotiate the Share Your er Possible Fixes r MD Story 7 best rate before you have it serviced or use it MD Join Now These fixes were also found by technicians across the country to solve the problem However these have a lower
19. ab Keep your vehicle running safely and healthy CarMD offers the following resources to keep your vehicle stay in optimum condition Continue checking this section as we bring you additional information Member Control Panel Welcome Chris Jacobs Tell A Friend Bookmark this page Sign Out IVID CarMD 101 CarMD SOLUTIONS YOUR CARATOZ SUPPORT SHOP Safety Recall Notice A vehicle safety recall notice is an announcement by the manufacturer that a substantial number of vehicles in one category have an emissions or safety related problem that requires immediate attention Most of the time these are performed at no cost to the vehicle owner CarMD s database provides these as a free courtesy to all registered members My Sr MD Portal p My 2000 Chrysler Town amp Country ail WEM pint db Welcome to CarMD ei Cari Account o My Summary Y My Diagnosis T My Cure y Staying Healthy My Personal Profile Keep your vehicle running safely and healthy CarMD offers the following resources to keep your vehicle in optimum condition Continue checking this section as we bring you additional information Tell us what else you would like to see in this section Send us an email of what you d like to see in this section Technical Service amp Safety Recall Information Your 2000 Chrysler Town amp Country has 116 technical service bulletins and 0 safety recall notices Safety Recall Notices Technical Service Bulleti
20. abase for Vehicle Safety Recalls which are fixes generally covered by your vehicle manufacturer a comprehensive glossary of technical terms and more 4 SUPPORT CarMD is proud to only staff ASE certified automotive technicians to support your needs What this means to you is having the confidence to know that our techs are very knowledgeable when it comes to your vehicle In fact these are the same technicians that help design build and maintain our products and information 5 SHOP Here is where you can buy additional services and products offered by CarMD You can also find our shipping and returns policy under this link Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 9 of 37 USER S HELP MANUAL The CarMD Website Private Pages By registering your device with CarMD com you gain access to a database of real life fixes taken from thousands of automotive technicians across the country With every registered device you have the option to register up to three 3 vehicles and run up to six 6 reports per month Also be aware that you do not need to log in with your tester if you get a green LED result A green LED means that your vehicle s engine systems are functioning okay Creating Your CarMD Account CarMD is much more than a tester that reads and decodes your car s onboard computer it s a web enabled system that lets you cost effectively manage the health of up to thr
21. also reset the error condition and retry by unplugging the tester and plugging it back in again Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 29 of 37 USER S HELP MANUAL e Common VIN Locations Every vehicle has a Vehicle Identification Number or VIN that is the assigned at the time your vehicle was manufactured The VIN is unique to your vehicle no two vehicles have the same VIN The VIN is used to track things like your vehicle s insurance policies accident reports and anytime you have body or engine work performed on your vehicle Generally the VIN number is 17 characters long It looks like this THMBB 092WD 114221 Each character has a special meaning Where the vehicle was made who manufactured it the make and model and other unique and identifying features When copying down your vehicle s VIN it is important to note that the letters or O will never appear in your VIN These will be represented as the numbers 1 and 0 Locating Your Vehicle s VIN There are a number of different places that your VIN may appear on your vehicle You should also be able to find it on your vehicle s insurance and title records Should you have any trouble locating the VIN we recommend contacting your dealership or manufacturer who can help you find the exact location for the specific make and model of your vehicle Some common VIN locations are illustrated below If in doubt you can al
22. com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 31 of 37 USER S HELP MANUAL e Additional Help References Your CD ROM includes the following additional documents in Adobe Acrobat PDF format 1 Vehicle Check Up List this recommended vehicle maintenance checklist is offered as a courtesy from the ASE Certified Technicians at CarMD com Corp When used as part of a regularly scheduled automotive maintenance program CarMD can help you keep your vehicle in good health 2 Quick Reference User s Guide a copy of the included user s manual for your reference 3 CarMD Used Car Buying Tips a great way to prepare and evaluate your next used car purchase These documents require the use of Adobe amp Acrobat Reader which is included at no charge in the CarMD CD ROM You can also get the latest version of this software by visiting the Adobe website at http www adobe com products acrobat readstep2 html Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 32 of 37 USER S HELP MANUAL Product Legal Information e Limited 1 Year Warranty CarMD com Corp CarMD warrants to the original purchaser that this unit is free of defects in materials and workmanship under normal use and maintenance for a period of 1 year from the date of original purchase The warranty applies only to registered CarMD users who register their product at our website www CarMD com at tim
23. control module that turns on the check engine light The powertrain system on OBD2 compliant vehicles is required to follow certain rules Currently manufacturers are free to use any methods they wish to implement other systems Beginning in 2010 CarMD will be able to read ABS anti lock brake and SRS safety restraint system codes on select vehicles Please continue to check the CarMD website for the latest updates Will CarMD let me erase codes and turn the check engine light off No CarMD com Corp elected not to include this feature in the tester It is not recommended for drivers to turn off their vehicle s CHECK ENGINE light until the pending or current problem has been identified and repairs confirmed Doing so would be similar to ripping a page out of your medical chart The computer holds necessary information designed to fix or cure the vehicle s ailment If you are a confident do it yourselfer or have confirmed that the CHECK ENGINE light is illuminated because of a loose gas gap and wish to turn it off we recommend purchasing a product called an OBD2 code reader or scan tool from your local auto supply store or contacting our technical support team at toll free 888 MyCarMD 888 692 2763 for additional information Will CarMD read a vehicle identification number VIN Yes CarMD has the capability to extract the VIN from most newer model vehicles However on some earlier model cars and trucks you may still need to
24. csssesecsseesecesesseceseesaesessesaeceseesaesaseesanes 7 vui pr c 8 ME o WOMIT 8 e The CarMD Website Public Pages Taree m 9 o euros lior RKK 9 oH 0500 50 S N 9 E dou TTE T 9 oM IU MR HP 9 e The CarMD Website Private Pages o Creating Your CarMD Account ccscssesssssssssssssssssssessssessesessesaesessssaesessesaesesessacsesarsacsesarsaesesansasersansas 10 Logginginto Your Car PE eco Rm 11 S PROAR PO ea E etre EEE E E R 11 Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com i USER S HELP MANUAL E viec Bao E E EE E E 12 o Editing Viewing Your Information sc asctesccscssnscsaseuascncussensctesstsnancsssbsenesensacusshnecnecdensaessenecneneindeesaneneaetecnont 12 My CarMD Account PMC 012 cst E S 12 FREGISTCIO VENCE S e 13 Registered Devices e 14 PROD OM MSL QIN aarne E EEE E E N 14 My Personal Profile Edit Contact NMMON IANO oae sraetietelrne icta hart iv EeEe eas etie vente 15 Hi duco mmm 16 e The Anatomy of a CarMD Report G EHE Etro 17 What do the Test Results Icons Indicate cccccessssssssssssss
25. ction of personal information Several sections of the CarMD com website request and collect personal identifiable information such as your e mail address name home or work address or telephone number The provided information will only be used to provide you with any and all requested information and will NOT be sold reused rented loaned or otherwise disclosed without your authorization Use of your personal information All the personal identifiable information and related information provided by you will only be used as authorized by you This information will NOT be shared with third parties for commercial purposes The consented information provided by you can and may be used in the following ways To support customer questions regarding any of the products offered in this website To improve our product To improve the content and service of our website To alert you of new products special offers and other information related to car repair To service our accounts n addition you have the right to modify all personal information provided by you by contacting us See below for contact information Use of Cookies A cookie is a text file that is placed on your hard disk by an Internet web server Cookies cannot be used to run programs or deliver viruses to your computer Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you This website collects cookie
26. d domestic build after 1996 are required to be OBD2 compliant This means that they all have a standard universal 16 pin connector This little port is usually located under the dashboard on the driver s side but may be in one of nine locations under the car s front dash Visit the CarMD com website to search by year make and model to see where this port is on your car or truck The head of the CarMD tester is designed to connect to all vehicles with this OBD2 compliant computer system Canluse the CarMD tester with the engine running We always recommend connecting the CarMD tester to your vehicle first before turning on the ignition or starting the vehicle So long as this procedure is followed you can use the CarMD on the vehicle while it is running So dont worry if you forget to unplug it before you drive somewhere IMPORTANT NOTE It is not necessary to try and look at the CarMD display while driving It s battery operated memory will keep everything in the tester s memory even after you unplug it from the car and can view it safely after the vehicle is in park Will this Tester read and display Live Data No The CarMD device is designed for consumers and light do it yourselfers Live data is typically available in more powerful and expensive professional scan testers It s designed to view record and playback details about what was happening in the vehicle s computer when a problem occurred It helps professional automotive tec
27. dow titled CarMD which has four tabs labeled Welcome Settings Status Help and About Q What does the Unable to send data to server message mean A This message displays when you connect your CarMD to your computer and your computer cannot establish a link to the CarMD website This usually occurs only if you use America Online amp to connect to the Internet and use America Online as your default web browser CarMD requires Internet Explorer to properly connect to the Internet Use the steps below to set Internet Explorer as your default web browser Be sure to use the correct procedure for your operating system Disconnect CarMD from your PC before making changes to your default browser The following are general procedures to set your default browser Actual procedures may vary slightly depending on your browser version and operating system e Why does the Welcome to Windows screen appear when start Windows XP after installing CarMD CarMD requires Microsofts NET Framework 1 1 for proper operation If your PC is not configured with NET Framework 1 1 it is installed when you install the CarMD software When the NET Framework 1 1 is installed on a PC running Windows XP a hidden local user account named ASPNET is created When you start Windows Windows treats this account as an additional user even though the account is hidden Since Windows see two users on the PC the Welcome screen appears and prompts y
28. e Installation the CarMD software starts each time you turn your computer on If you selected will start the CarMD software when need it option during Software Installation you must manually start the CarMD software from your Window s Start menu or Mac Dashboard 3 Select an open USB port to your computer and connect the male end of the included cable to your computer Please note that the connector only fits one way 4 Connect the other end of the cable to the CarMD Tester and follow the on screen prompts You will be automatically connected to the Registration Page within the CarMD com website From the Registration Page you may e Create a New CarMD Account The first time you access rcg oC the CarMD website using the CarMD Tester you must c pericolo lt eme create an account in order to retrieve diagnostic information Only one account can be created for any given CarMD Tester You can register up to three vehicles with your CarMD account e Login to an existing CarMD Account Once you have created your CarMD account you can login to the account from the registration page to retrieve diagnostic information add or delete vehicles or edit your personal information en If you have not added any vehicles to your account the Add Vehicle screen displays 6 If you have added vehicles to your account the Select Vehicle screen displays Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A
29. e of purchase f the unit fails within the 1 year period it will be repaired or replaced at CarMD s option at no charge when returned prepaid to the CarMD Technical Service Center with proof of purchase Installation labor is not covered under this warranty The sales receipt may be used for this purpose All replacement parts whether new or re manufactured assume as their warranty period for only the remaining time of this warranty This warranty does not apply to damage caused by improper use accident abuse improper voltage service fire flood lightning or other acts of God or if the product was altered or repaired by anyone other than the CarMD Technical Service Center Consequential and incidental damages are not recoverable under this warranty Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply This warranty gives you specific legal rights and you may also have other rights which vary from state to state No portion of this warranty may be copied or duplicated without the expressed written permission of CarMD THIS WARRANTY IS NOT TRANSFERABLE Website Terms of Use The CarMD com website is meant to supplement not replace a regular scheduled maintenance program The CarMD site contents including text graphics images and other information Content are for informational purposes only The Content provided on this site is not inte
30. ected These MUN at codes are sometimes related to why your warning light was set This section also Monitor Status information o identifies if there are any TSBs related to the Freeze Frame Data pan discovered code Additional Data These two sections offer more detailed technical information on your vehicle Click the Expand or Collapse to open or close each section Monitor Status Information shows which emissions monitors have completed their cycle As a general rule a vehicle cannot undergo an emissions smog test if all its monitors are not completed Freeze Frame Data this is a snap shot of your vehicle s operating values when the check engine light was set by the vehicle s on board computer This information is valuable when performing the fix yourself or if you are having a professional technician perform the repair The theory is to recreate these parameters to ensure that the problem was indeed corrected Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 18 of 37 USER S HELP MANUAL My Cure Tab The My Cure tab offers the most likely fix to your vehicle s problem Here is where you can see the details of what parts are required and the cost associated to fix the problem yourself or have it repaired by a qualified technician Member Control Panel D gt My 2000 Chrysler Town amp Country Moor O My Summary vy My Diagnosis Q
31. ee household vehicles As a CarMD customer you have special access to a wide range of resources that are vital to the health of your car s To set up your account MEDIE ae e Turn on your computer and make sure you are connected gt nnmmmm to the Internet before continuing m e Select an open USB port to your computer and connect perme id wt Bier RAM the male end of the included cable to your computer Nd Please note that the connector only fits one way TEE e Connect the other end of the cable to the handheld tester and follow the on screen prompts In a matter of seconds you will be automatically connected to the registration Camb viene Fna dor Feutod Stones News Keep You Cor Green page within the CarMD com website eco epu POI Click here e Click the Register Now button e The CarMD Member Registration form displays e Complete all marked fields with an asterisk Please read our privacy policy at the CarMD com website CARE Lease lero e When entering your Password be sure to enter the Ss password exactly the same way in both text boxes Your password can be a maximum of 18 characters long To guard your privacy you may wish to use both alphabetic and numeric characters in your password Check the accept box to the licensing agreement and click on the SUBMIT button o If your registration is not successful an error pomme ce S message will display It will list all the errors at wine rr d the t
32. firm Vehicle screen is not accurate click the No this is not my vehicle button An ERROR page should appear Click on I d like to try again button to return to the Add Vehicle screen OR click Have a Tech Contact Me button to have a CarMD technical support technician contact you e If the vehicle description on the Confirm Vehicle screen is accurate click the Yes this is my vehicle button e IF YOU RAN A REPORT The CarMD Health Report screen displays with your test results e IF YOU MANUALLY ADDED A VEHICLE The Registered Vehicles screen is displayed Selecting an Existing Vehicle Once you have added one or more vehicle s to your CarMD account the Select Vehicle screen displays when you access CarMD using the CarMD Tester To choose an existing vehicle select the radio button next to the desired vehicle then click the CONTINUE button the Diagnostic Report screen for the selected vehicle displays To add a new vehicle click the Add a Vehicle link on the top right corner the Add Vehicle screen displays Add the new vehicle as described above b Registered Vehicles This section offers you a way to view a complete listing of all the vehicle s registered under your account This page shows the Nickname VIN Year Make Model and Transmission type for each vehicle If desired you can edit the nickname for any vehicle listed e Click the EDIT link for the desired vehicle to open the Edit Vehicle screen The screen sh
33. gned to provide the amount of power necessary to operate the tester Only a powered USB hub one that has an A C adapter will provide enough power e lf you have more than one CarMD tester plugged into your computer unplug all but one of those devices Internet Browser Problems If your tester is working properly but you are not connecting to CarMD com try using your web browser to view another commonly used website If you are unable to view a different site you are probably experiencing an Internet connection problem Contact your ISP Internet Service Provider for help in getting your computer online If you are able to view another web site in your browser here are a few things you can try e The problem may have been caused by a brief interruption in service or unusually heavy network traffic Wait a few minutes and try again e Ifyou do not the Internet Explorer web browser try resetting your default browser to Internet Explorer e Reboot your computer and try again e Check your system by running anti virus and or anti spyware software Tester Error If the Current Tool Status indicator says Error click here click to get a pop up message with a description of what caused the error If the error message refers to a hardware problem please refer to the section Hardware Problems f the error message refers to a web browser or Internet connection problem refer to the nternet Browser Problems section for help You can
34. he 16 pin of the vehicle s Data Link Connector DLC This is usually caused by a blown fuse and is commonly associated with the vehicle s cigarette lighter You should check the condition of all fuses but the defective fuse will most often be associated with a system that has power at all times such as the cigarette lighter horn or dome lights Q Why dol get the Err1 message on the CarMD Tester A The Err1 message indicates that the CarMD handheld tester was not able to establish a link with the vehicle s computer Check the cable connections at the vehicle s Data Link Connector DLC Turn the ignition off wait 10 to 12 seconds then turn the ignition back on to reset the vehicle s computer NOTE If you continue to receive the Unable to establish link message try starting the vehicle first then connect the CarMD tester to the vehicle s DLC with the engine running If the condition continues it may be necessary to return the CarMD device to CarMD com Corp for an update to the firmware please contact our technical support team at toll free 888 MyCarMD 888 692 2763 for additional information If you are still unable to link to your vehicle after performing these steps please contact our technical support team for additional assistance Q lreplaced the part associated with the code found on my CarMD tester but the same code recurs A The CarMD handheld tester is designed to retrieve Diagnostic Trouble Codes DTCs from yo
35. hnicians troubleshoot tough repairs Why doesn t the CarMD User s Guide provide definitions for all of the available codes The great thing about the CarMD product that makes it different from anything else on the market is that it comes with software and access to a powerful database that does all the work and decoding for you To learn what the codes on the CarMD tester mean simply plug the tester into your computer and generate your personal diagnostic report This provides a summary of what the code s mean in easy to understand language With what model years is the CarMD tester compatible CarMD works on all on board diagnostic 2 generation OBD2 compatible vehicles These include all 1996 and newer cars trucks minivans and SUVs in the United States foreign and domestic CarMD will also work on vehicles using the new CAN technology Currently there is no cut off year for our testers Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 25 of 37 USER S HELP MANUAL Will CarMD work on vehicles outside the US CarMD is designed to work on all OBD2 compliant vehicles OBD2 compliant means all 1996 and newer cars light duty trucks vans and SUVs sold in the United States Vehicles sold in other countries although similar are not configured the same as vehicles sold in the United States and CarMD may not be able to link to them There are times when it will link
36. ions will be uninterrupted error free or that defects in the Software will be Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 36 of 37 USER S HELP MANUAL corrected This warranty does not apply to the CarMD Tester Please refer to the Warranty information enclosed with the CarMD Tester REMEDIES The Original Purchaser s exclusive remedy for the breach of this license shall be at CarMD s option to repair or replace the Software that does not meet CarMD s specifications and which is returned to CarMD with a copy of Original Purchaser s receipt To make a warranty claim please return Product along with all accompanying materials and proof of purchase to CarMD during the ninety 90 day limited warranty period LIMITATIONS OF LIABILITY In no event will CarMD licensors or it s suppliers be liable for consequential or incidental damages whatsoever arising out of the use or inability to use the Software or accompanying CarMD Tester even if CarMD or its suppliers if any have been advised of the possibility of such damages CarMD s liability shall not exceed the actual price paid for the license to use the Software Because some States or Countries do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you CONTROLLING LAW AND SEVERABILITY This License shall be governed by the laws of the United States and the State
37. is flashing it indicates the associated Monitor is currently in HAS NOT RUN status A Monitor will not run until the proper set of conditions required to enable it to perform the self diagnosis and testing of its assigned engine system have occurred When a Monitor icon is solid it indicates the associated Monitor is currently in HAS RUN status the Monitor was able to meet all the conditions required to enable it to perform and complete the self diagnosis and testing of its assigned engine system When the conditions are met to allow each monitor to run during a single trip of multiple subsequent trips it is called performing a Drive Cycle Put simply if a monitor is flashing it can mean the vehicle recently had work performed and needs to be driven to reset the monitors or the vehicle s computer noted something it didn t like that may trigger the check engine light to come on later If these icons are flashing it is unlikely that the vehicle will pass its emission test Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 22 of 37 USER S HELP MANUAL Q Why doesn t the CarMD Handheld Tester power up on my vehicle A First double check that the AAA batteries in the tester are good and that the CarMD handheld device turns off and on when not connected to the vehicle If the tester still won t turn ON while connected to the vehicle it s likely that power is not being supplied to t
38. lp Manual Software Version 3 0 5 January 20 2010 As a CarMD owner you gain access to an extensive online database that gives you the vehicle diagnostic information that until now only your mechanic had Our many years of automotive tester expertise partnered with your Internet access allow you to enjoy the confidence and peace of mind that comes by knowing you re in control of the life of your vehicle By combining the CarMD tester with our website you now have the power to Find out why your Check Engine light is on Diagnose what s wrong with your vehicle Find the cure to the problem that includes estimated repair costs parts amp labor Save money by detecting and repairing problems early before they require thousands of dollars to repair Save time by taking good care or your vehicle avoid getting stranded Learn ways to keep your car healthy and save you money Inspect a used car before buying or selling avoid buying a lemon Identify hidden problems before taking a road trip Find out if your vehicle will pass an emissions smog inspection Check for your vehicle s Safety Recalls and Technical Service Bulletins Watch special How To videos And much more About This Manual This manual is intended to supplement the included Quick Reference User s Guide included with the product It provides more detailed information on the use and operation of the CarMD handheld device how to setup and use your personal
39. nded to be a substitute for advice diagnosis or repair by a qualified professional technician Always seek the advice of your personal mechanic dealership or an ASE Certified automotive technician with any questions you may have regarding vehicle maintenance or concerns The CarMD device kiosk and website are meant to provide a basic overview of probable causes related to electronic and emissions related systems in your vehicle Probable cause s and Probable Fix es are based on years of historical data compiled by ASE Certified Master Technicians They are organized from most probable to least probable Estimates are based on parts and labor costs broken down by U S region The probable Fix Solutions do not include the diagnostic time which will vary from one repair shop to another It is not recommended that you make repairs nor avoid service recommended by a qualified technician solely because of something you read on the CarMD website or a Diagnostic Trouble Code DTC you received from any CarMD tester This product should be used as a supplement to a regular automotive maintenance program which also includes basic mechanical upkeep such as regularly checking your tire pressure oil and fluids etc If you have an automotive emergency pull to the side of the road and call a qualified roadside maintenance service Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 33 of 37 USER S HELP
40. not responsible for the consequences of any communications in the Public Areas 3rd Party Links and Content CarMD com may provide links to third party web sites CarMD com Corp does not endorse the content on any such third party websites nor is CarMD com Corp responsible for the content of linked third party sites Your use of third party websites is at your own risk and subject to the terms and conditions of use for such sites Indemnity You agree to defend indemnify and hold CarMD com Corp its management team employees agents licensors and suppliers harmless from and against any claims actions or demands liabilities and settlements including without limitation reasonable legal and accounting fees resulting from or alleged to result from your violation of these Terms and Conditions Licensed Data Some of the material provided in the CarMD com Corp database is under license from third party organizations No part of this content may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording storage in an information retrieval system or otherwise without the written permission of the Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page350f37 USER S HELP MANUAL licensed publisher Any unauthorized commercial use resale or mailing list database development utilization or application is also prohibited Use
41. ns BUY TODAY jJ System Type No of TSBs 0 Accessories and Fluids s or LTN LTN N eo Body Brake s E 8 B IMD Se SS Electrical o TP 1 Emission Control MD Fuel amp Spark sS s sS s J Be B E Join Now HVAC e Share Your Powertrain MD Story r p Y P uM xu Tools amp Hardware us E m eo Steering amp Suspension s D Technical Service Bulletin TSB A TSB is an advisory issued by a vehicle manufacturer to its service departments detailing a fix for a known concern or difficult repair TSBs are divided into major categories including Accessories amp Fluids of Wiper and Washer E Db f Contact Us Company Profile Media Terms of Use Privacy Policy Tell A Friend Returns Policy Sitemap Body Brake Cooling Electrical Powertrain Steering amp Suspension and others CarMD provides you the ability to view these at your discretion and purchase them at a minimal cost Maybe we have the solution on how to fix something you ve put off for years take a look Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 20 of 37 USER S HELP MANUAL Technical Support Troubleshooting Tips CarMD Handheld Tester CarMD Tester does not power up Replace the tester s two 2 AAA batteries by removing
42. of California If for any reason a court of competent jurisdiction finds any provision or portion thereof to be unenforceable the remainder of this License shall continue in full force effect COMPLETE AGREEMENT This License constitutes the entire agreement between the parties with respect to the use of the Software and supersedes all prior or contemporaneous understandings regarding such subject matter No amendment to or modification of this License will be binding unless in writing and signed by CarMD com Corp U S GOVERNMENT RESTRICTED RIGHTS The Software and user documentation is provided with restricted rights and limited rights Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights and Technical Data and Computer Software clause at DFARS 252 227 7013 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable CarMD com Corp 17287 Mount Herrmann Street Fountain Valley California 92708 U S A Shipping Information For our most current Shipping Information please visit us at http www carmd com 90 7 Article Shipping 20Information Return Policy For our most current Return Policy please visit us at http www carmd com 77 7 Article Returns 20Policy Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 37 of 37
43. om your car when you plug it into the Data Link Connector usually found under the dashboard You can verify that your tester has valid data by pressing the ON button and looking for data on the LCD Display or for a red green or yellow LED CarMD tester must be plugged into a USB port If you are using a USB hub and having problems try connecting the tester directly to your computer After plugging it in it should take less than 10 seconds for your web browser to pop up Note The first time you plug in the tester it will take longer because the computer must register the new device Confirm Internet access When you plug in the CarMD tester to your USB port the software will automatically open your web browser and navigate to www CarMD com If your computer does not have working Internet access the browser will show an error message such as The page cannot be found or The page cannot be displayed Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 21 of 37 USER S HELP MANUAL Additional Troubleshooting If you ve tried the preceding steps and are still having trouble here are some additional troubleshooting tips To start troubleshooting open the CarMD software control panel See section below Where is my CarMD control panel Click the second tab labeled Settings Status and take a look at the Current Tool Status indicator The tool status will show one of the foll
44. on when the vehicle has an aftermarket alarm or radio installed This issue is not limited to CarMD testers but occurs with all code readers and scan testers on the market Consult your local Volkswagen dealership or Service Center for the proper testing procedures in this case Pm having trouble linking the CarMD Handheld Tester to some vehicles manufactured by Subaru If you have trouble linking the CarMD tester to a Subaru vehicle try starting the vehicle first then connect the CarMD device to the vehicle s DLC with the engine running If the condition continues please contact our technical support team at toll free 888 MyCarMD 888 692 2763 for additional information We may be able to provide you with an extension cable that will help with the fit We may also need to have you return the tester for an upgrade Howcanl upgrade My CarMD Handheld Tester to a newer version he CarMD handheld device is flash updateable via the Internet Each time you connect your CarMD tester to your computer it will check for any updates to the software and firmware If an update is available you will be prompted to follow a few easy steps to download and install the update s While this may take a couple minutes please be patient This automated value add helps ensure that you have the most up to date coverage and technology Is the CarMD ready to use out of the package or does it need to be updated first Every CarMD tester is ready to be
45. op of the page Correct by re entering the uc requested information o Only one CarMD account can be registered for Caro Videos any given email address e nn e Now you are ready to give your vehicle its first check up Note You can always edit your personal information at any time by using the left bar navigation on your My CarMD Portal page Simply select the My Personal Profile link to access and edit your contact information and password Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 10 of 37 USER S HELP MANUAL Logging Into Your CarMD Account The Register Log On page displays every time you access the CarMD website using the CarMD device If you have an active CarMD account you can log into CarMD from this page REPRE Note f you have not created a CarMD account you can create an account from the Registration Login page 1 Enter your email address in the Email Address text box 2 Enter your personal password in the Password text box 3 Click the LOG ON button to access your CarMD account Running a Report 1 Connect the CarMD Tester to your vehicle and retrieve any codes stored in your vehicle s computer 2 Turn on your computer and make sure you are connected to the Internet before continuing Be sure the CarMD software is running on your computer If you selected the Automatically start the CarMD software when my computer starts during Softwar
46. ou to click your user name To correct this problem you must obtain and install Microsoft NET Framework 1 1 Service Pack 1 Service Pack 1 can be obtained from Microsoft at http support microsoft com kb 885055 Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 28 of 37 USER S HELP MANUAL Hardware Problems The CarMD tester is a standard USB device designed to work with Windows and Mac computers No special drivers are required your computer should recognize the device with or without the CarMD software installed The tester can be plugged into any USB port including full speed USB 1 1 or high speed USB 2 0 Although most USB hubs are supported for best results plug the tester directly into a USB port on your computer If your tester is plugged in properly and your Current Tool Status indicator says Error please see the section Tool Error below A few moments after plugging in the tester you should see the status change to from Disconnected to Connected If the status does not change here are a few things to try e Unplug the tester from your computer wait a moment and plug it back in Make sure the connector is straight secure and fully inserted e Unplug the tester from your computer and try plugging it into different USB port e Ifyou are using a USB hub try plugging the tester directly into a port on your computer Many USB hubs are not desi
47. owing conditions e Disconnected Your tester is not currently connected If you have plugged in your tester but still see this condition see the Hardware Problems section below e Connected Your tester is plugged in and communicating with the software If you want to resubmit tester data to the CarMD web site via your web browser simply click the Get Diagnosis Now button If you ve done this and are still having problems read the Internet Browser Problems section below e Updating Your tester s firmware is currently being updated This will only take a few minutes Wait until the update is complete and then follow the prompts e Updated Your tester s firmware has been successfully updated To reset the tester and continue using it unplug it from the USB port wait a moment and plug it back in again e Error Your tester is plugged in but there was an error when the CarMD software tried to communicate with it Please see the section Tool Error below FAQs Q Why do the round icons continue to flash on the upper left portion of CarMD s LCD screen A These icons represent diagnostic test Monitors available in your vehicle s computer emissions system they are technically known as I M MONITOR STATUS Monitors are special programs used by the vehicle s computer to verify proper operation of specific emissions related components or systems Oxygen Sensor Catalytic Converter EGR Valve Fuel System etc If a Monitor icon
48. ows the current hickname and general information for the selected vehicle Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 13 of 37 USER S HELP MANUAL IVID Membership e Edit the nickname for the vehicle in the Nickname text box Click the Save button The screen returns to the Registered Vehicles page with the new nickname for the vehicle shown in the vehicle details c Registered Devices The Registered Devices page lists all CarMD Testers registered to your CarMD account and shows the date the account for each Tester was created Date Registered the maximum number of vehicles allowed for the account Max Vehicles the Max S Monthly Reports allowed for the account current Membership account Status and whether or not you are the Original Owner of the Tester d Report History The Report History page offers a complete listing all of the test results for every vehicle registered under your CarMD account The presented diagnostic report table includes the Report Date of the last test report the Vehicle nickname of the vehicle tested and the Test Result for each report Clicking on the vehicle nickname will jump you to the detailed test results page To view a list of reports for a single vehicle only select the desired vehicle from the Get report list for drop down menu Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A
49. r 29 bit extended CAN computer systems Featured on newer model cars and trucks this is basically just a faster way for the vehicle s computer to talk with its many high tech systems Canlretrieve manufacturer specific Diagnostics Trouble Codes DTCs with CarMD Yes The CarMD Handheld tester is capable of retrieving manufacturer specific codes The tester will retrieve both Generic PO P2 P3 and UO and Manufacturer Specific P1 P3 and U1 diagnostic trouble codes and your personal CarMD diagnostic report will decode them for you Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 26 of 37 USER S HELP MANUAL What is the purpose of CarMD s Vehicle Health Status LEDs The green yellow and red LEDs light emitting diodes provide a quick way to help you determine if a vehicle is ready for an Emissions Test Smog Check These lights are also a good way to quick check any vehicle before a road test as part of a regular maintenance program and when shopping for a used car e Green System Pass Your vehicle is ready for an Emissions Test e Yellow A potential problem may exist Further investigation is required before attempting an Emissions Test e Red The vehicle has a current problem Vehicle must be repaired before attempting an Emissions Test Canlretrieve ABS Body or Air Bag codes with CarMD CarMD is designed to retrieve codes from the powertrain
50. r Code P0113 iti 1 Membership J _ was set and the conditions for setting the ible Causes code IAT sensor signal circuit is open inspect wiring amp connector arMD has tested your vehicle s On Board Diagnostic system a nspection Check Engine Light Codes This is the code that cat Poss aa waa IAT sensor signal circuit is shorted to VREF 5v Mi D IAT sensor is damaged or it has failed PCM has fad Technical Service Bulletin TSB BEEN oM M A TSB is an advisory issued by a vehicle dP AIA enm manufacturer to its service departments Aga fae detailing a fix for a known concern or difficult mEEEEEE O Stored Diagnostic Codes repair This section will identify if a TSB is TEES RR MR RR available which resolves the discovered fault T ONE om code CarMD offers you the option to ECT sansa snack le open apect tig connector purchase these for a minimal cost when they ECT sensor signal circuit is shorted to VREF 5v are available Share Your MD Story ECT sensor is damaged or it has failed PCM has failed Condition For Setting The Code Key on or engine running and the PCM detected the ECT sensor signal was more than the self test maximum of 1 60 Scan Tool reads undar AT This isa thermistor pe sensor wh a variable resistance that changes when Stored Diagnostic Codes TEE eann At times other codes are set and stored whenever a major problem is det
51. sssssessessesesersseseserseeseseesansesersanes 17 o My Diagnosis Tab iscasornesennat tient bos ivastewesbiesenssn ve sensi aen denastswesbmesonelbsadenushinenain senenievetbnanegalinnadensenagioliarcadineaass 18 ME ECUIEIOM RR 19 SAVIN Te ANIM 1 20 e Technical Support o Troubleshooting Tips CarMD Handheld Tester sene 21 CarMD Sen cc RRRSR 21 Additional Troubleshooting sese nnn 22 28 0 22 Hardware Problems sssssseeeennmm menn nemnenn nennen nnne nnns een nnne 29 nternet Browser Problems ssseenm mener nnne nnn 29 BS LF E Ao 4 0e 29 o Common VIN Locations ERE 30 o Where s My Vehicle s Connector ucccccctecuscein catene tas otras ae otras das tita Godard sonic 31 COMMA CT IS E E E 31 o Additional Help References sciatessiionscsnsserannesarennesusanbnitinaitenrdnratinemonanntassadiinatsretinysusiatanaumesicereusaiiaiinntnnndotiaeenits 32 e Product Legal Information Ge MIMIC A WV IU AERE 33 MEINES E osana o A E 33 o Software Limited LIGe IS uaissun entienda stati UE vb Rd REN ERN EREUXEN aS CHR REY LIED E Room d arsine Yu 36 MIDI nieto MER S a E EE EE 37 SE Eo o E E E E E 37 Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com i USER S HELP MANUAL CarMD User s He
52. system Welcome Settings Status MD Automatically start the CarMD software when my computer starts will start the CarMD software manually when I need it Please note that the tester will not link to the CarMD website without this program running Current Tester Status B EZ Get Diagnosis Now Troubleshoot me a Software Settings Automatically start the CarMD software when my computer starts recommended by selecting this option your computer will be ready to launch the CarMD tester whenever your CarMD handheld tester is connected to a USB port will start the CarMD software when need it by selecting this option you will be required to manually launch the CarMD program whenever you want to connect the tester with your PC Please be advised that the tester will not communicate with the website if this application is not running Also make sure that the application is running first prior to connecting the tester to your computer b Tester Status This tells you if your tester is CONNECTED or DISCONNECTED from your computer It is mainly used for troubleshooting purposes c Get Diagnosis Now Troubleshoot these buttons are reserved for troubleshooting your device and should only be used when directed by a certified CarMD technical support technician Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 7 of 37 USER S HELP MANUAL FOR
53. tory Editing amp Viewing Your Information The left navigation bar on your My CarMD Portal page provides a way to view and edit your personal account information 1 My CarMD Account a Adda Vehicle There are two ways to add a vehicle to your account 1 Running a Report or 2 Manually adding it through your My CarMD Portal You may add up to three vehicles to your account for each registered device You will need to know your vehicle s VIN number in Members order to add the vehicle to your account MD e Enter the Vehicle Information Number VIN for us your vehicle in the VIN text box e Select the transmission type for your vehicle from the Transmission drop down menu Enter your vehicle s approximate mileage in the Mileage text box e Click the SUBMIT button pias Aes y Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 12 of 37 USER S HELP MANUAL e The Confirm Vehicle screen displays The Confirm Vehicle screen provides a general description of your vehicle based on the VIN information you entered Please carefully review the information displayed to verify it reflects the correct vehicle the vehicle from which diagnostic codes were retrieved Enter a nickname for the vehicle in the Vehicle Nickname text box By default the vehicle nickname is My vehicle year make model e If the vehicle description on the Con
54. ur problem Here you can quickly Membership Ji determine if you wish to do it yourself or have moe it repaired by a professional repair shop Click MOV emc 8 View Details to open the My Cure page Vehicle Information Presents your vehicle s information including VIN year make model and more Click the Expand or Collapse to open or close this section Test Results Summary Provides a summary of your test results including if your check engine light is on what codes were set Stored Pending ABS verify if you are ready for an emissions test Green LED All systems are reporting good and animale over du alan nec wucal healthy status Service Bulletins and Safety Recalls for the vehicle tested Yellow LED Possible Problem May require attention Red LED Problem Found Needs Service Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 17 of 37 USER S HELP MANUAL e My Diagnosis Tab The My Diagnosis tab shows the detailed technical results of your test Here is where you can get a more detailed explanation of what codes were set and why they were set Welcome hoiusOS5 yahoo com 4 Logout Googk Custom Search SEARCH Check Engine Light Codes My Summary T My Cure Staying Healthy g 9 EMEN This is the code that set your check engine light on The section includes the code definition possible reasons on why the code MD Erro
55. ur vehicle s computer The code s shown on the tester serve as a starting point for repairs You should never replace a part based only on the DTC definition To further decode the most likely fix associated with the code or codes pulled by the tester you should connect the CarMD handheld device and generate a CarMD health report which provides most likely fix along with do it yourself and repair shop costs If you are a professional automotive technician or seasoned do it yourselfer we recommend the report along with a detailed How To repair procedure and additional testers to perform an accurate and effective repair yourself Each code will lead you to a system or circuit on the vehicle that will require further testing to isolate the cause of the code Each DTC has a specific set of testing procedures and instructions that must be followed to confirm the location of the problem It is important to remember that if you are an average driver with little or no automotive repair experience this information is designed to guide and empower you in your automotive repair and maintenance decisions Always consult with a qualified automotive technician before making repairs Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 23 of 37 USER S HELP MANUAL I m having trouble linking the CarMD Handheld Tester to some vehicles manufactured by Volkswagen Volkswagen has an issue with communicati
56. used right out of the package and is configured with the latest version of the firmware available at the time of manufacture There is no need to connect it to a computer to upload any data for the first time use We recommend connecting your tester to the vehicle first and then proceeding to connect the CarMD tester to your computer for the remaining registration process If there are any updates since the time of manufacture you will be notified at this time NOTE If for some reason the tester is unable to connect to your vehicle we recommend that you install the CarMD software and connect your tester to your computer to check for updates Will the CarMD device damage my vehicle s electronic systems Rest assured the CarMD tester and technology are completely safe for use on both your vehicle and personal computer CarMD is designed to retrieve information that is stored in your vehicle s computer With the exception of initiating the EVAP system leak test for vehicles that support this functionality it does not command control or otherwise enter information on your vehicle It is not possible for these tools to damage your vehicle s electronic system Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 24 of 37 USER S HELP MANUAL Dol need adapters for different vehicles No lt is not necessary to purchase any additional adapters All cars trucks SUVs and minivans foreign an
57. ways refer to your vehicle registration for the VIN Driver s Side Dashboard Driver s Side Door Jamb Viewable Through Windshield Looks Like a Sticker Other Places to Look Vehicle s Title DMV Records Vehicle s Insurance Card Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 30 of 37 USER S HELP MANUAL Where s My Vehicle s Connector Below is an illustration showing all of the nine possible locations inside your vehicle where the CarMD connector can be found The most popular spot is just ender the steering wheel Please visit CarMD com to find the exact location for your vehicle or reference your vehicle user s manual Contact Us o Tried troubleshooting but still have technical questions about your CarMD product gt Email Technical Support support CarMD com o Questions about your purchase gt Email Customer Service customerservice CarMD com o General questions feedback gt Email Us corp carmd com o Have a great CarMD story to tell us gt Email Us myStory CarMD com o Having problems with our website gt Email Our Webmaster webmaster CarMD com o For other inquiries write or call us at the address below CarMD com Corp 11245 Young River Ave Fountain Valley CA 92708 U S A Phone 1 888 MyCarMD 692 2763 6 00 am to 6 00 pm Monday to Saturday Pacific Time Fax 714 241 6818 Email corp CarMD com Copyright 2009 2010 CarMD
58. www CarMD com Page 14 of 37 USER S HELP MANUAL Green LED All systems are reporting good and healthy status Yellow LED Possible Problem May require service Red LED Problem Found Needs Service 2 My Personal Profile a Edit Contact Information Once you have created your CarMD account you can edit your personal information at any time e Click the Edit Contact Information link in the CarMD left navigation bar to open the edit screen e Edit your personal information as desired e Click the SAVE button to save your changes If your update is not TS mw successful an error message shows ce eee a hoius S yehoo com at the top of the screen indicating any k OOO EG field errors Re enter your personal pe m information as needed then press the DAP SAVE button The CANCEL button Karp exits you from this screen without hareY i MD Stor making any changes ge EX Y TASS w nd Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 15 of 37 USER S HELP MANUAL b Reset Password Once you have created your CarMD account you can change your personal password at any time Click the Reset Password link in the CarMD left navigation bar to open the edit screen Enter your current password in the Current Password text box e Enter your new password in the New Password and Re Enter New Password text boxes Be sure to enter your new password in
59. www CarMbD com USER S HELP MANUAL Software Version 3 0 5 USER S HELP MANUAL CarMD User s Help Manual Table of Contents e About This Manual eeem nnnm nnne nenne eneenn nnn nnns nnns nsns eere rares n inan asas gn 1 Salety EG lior RR P 1 e CarMData Glance eR mme nemen nnnernmRnn nns nnne r rn rn nas r rsen erre nass s eser ranas s seran naa 2 e Using CarMD it s Easy o Make Sure to Have Your Vehicle s VIN eeeeennm nnne 2 o STEP f Connect the CarMD Device to Your Vehicle eeeen mn 3 oJ Ze TUM OTTO TOON MEMET 3 o STEP 3 Connect CarMD into Your Computer amp Get Your Report see 3 e Software Installation amp System Sequi DIOS cease ernst osinc ecto acsce Sanne iin gee cUm eh ee v EnU Baiiia up DU RUE iE M UNUM 4 o Installing on a Windows Based PC ssssssenenenennnnnnnnnnnnnnnnnnnn nnns 4 o Installing on an Apple Macintosh et 5 e Configuring amp Using Your CarMD Software o Ona Windows Based FO issus ism nune ES Ra e RIA ER CHE UR EY D URDU I YS CES 6 o Onan Apple MACIDtOS I sutaduiiedtssetheccr b dito rusa lend adire van 6 e The CarMD Runtime Software CMCC decl CR mmm 7 ZEE TINA NS UII Scene tc le tnt ae a ea ct item can een uae 7 w eC 2 0 ee ee 7 Get Diagnosis Now TroubleShoot c cccccccsssssscssssse
60. y to ON But Do Not Start the Vehicle The ignition must be turned on within 10 seconds from the time CarMD is connected to avoid possible errors When properly connected it will beep twice to indicate a good connection lt will take up to a minute to retrieve the diagnostic information When gt 10 completed the tester will beep four times to indicate that it has collected all its diagnostic information PLUG IN YOUR CARMD TURN THE IGNITION TOOL TO YOUR CAR TO ON 3 Connect the CarMD Device to Your Computer Using the included USB cable connect the CarMD device to your PC or Mac Follow the step by step instructions under the Software Installation section l ull CONNECT YOUR CARMD GET DETAILED REPORT TO YOUR COMPUTER FROM YOUR COMPUTER Can t Get to a Computer No problem Registered CarMD customers can call CarMD s ASE Certified techs toll free at 888 MyCarMD 888 692 2763 to get a diagnosis over the phone Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 3 of 37 USER S HELP MANUAL Software Installation Using CarMD is easy The handheld tester software and website have been Car MD designed to make your interactive experience simple and trouble free aaan VY System Requirements The following are the recommended minimum operating system requirements amp M PC Windows XP Windows Vista 32 64 bit editions Windows 7 32 64
61. z probability in repairing the problem Follow this recommendation when the Most Likely Fix does not resolve the problem as a q u ick shopping list to make the re palrSs Recommended Fix Replace Transmission Assembly Parts Required Unit Cost Quantity Total yo u rself Transmission Assembly 1 963 50 1 1 963 50 Labor Required Estimated Labor 88 21 5Alus 1476 33 Miscellaneous 1150 00 I Other Possible Fixes aa ti mess There are times when CarMD finds more than one fix to the problem Follow this WANT TO HAVE IT DONE BY A PROFESSIONAL TECHNICIAN recommendation when the most likely fix does not resolve the issue Contact Us Company Profile Media Terms of Use Privacy Policy Tell A Friend Returns Policy Sitemap ig Met 2006 2009 CarMD All rights reserved www carmd com 1 988 MyCsr MD 692 2763 U S Patents 5 687 584 6 941 203 6 947 915 other patents pending Automotive diagnostic tools and information check engine light solutions car maintenance auto repair save on mechanic bills used car buying getting ready for a road trip prepare for emissions test used car seling technical service bulletins TSS vehicle safety recalls car video reviews CarMD CarMD com and the tag design are trademarks of CarMD com Corp V1 0 0 24 TESTED 21 JAN Copyright 2009 2010 CarMD com Corp All rights reserved Ver 3 0 5 rev A www CarMD com Page 19 of 37 USER S HELP MANUAL e Staying Healthy T

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