User's Guide
Contents
1. 31 Figure 8 The Cable Initialization Screen 34 Figure 9 The Cable Status Screen siii nie nt 36 Figure 10 The Cable Event Log Screen 2 cccccccecesseeeeeeeececceeeceneeseneseeeeenens 39 Figure 11 The Cable Password Screen un 42 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies O sch h itron Hitron CDA RES User s Guide List of Tables Table 1 Default Credentials apre 4 Table 2 Hardware Connections wii At 13 Table ER EN 15 Table D OVS iV W cn da 21 Table 5 Private IP Address Ranges 22 2 2 2 ccccesesenseeeeseeeeeeeeneeeneeensececees 24 Table 6 IP Address Decimal and Binary 25 Table 7 Subnet Mask Decimal and Binary 25 Table 8 The Cable System Info Screen EE 31 Table 9 The Cable Status E 36 Table 10 The Cable Event Log Screen 2 22 2 2 ccececeeeeneeeeeeeeesnsesenesenececees 40 Table 11 The Cable Password Screen ns 42 9 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide Introduction This chapter introduces the CDA RES and its GUI Graphical User Interface 1 1 CDA RES Overview Your CDA RES is a cable modem that allows you to connect your computers and to the Internet via the cable connection Computers with a wired connection to the Hitron CDA RES User s Guide are on the Local Area Network LAN and2. This shows that in this subnet the first three octets 192 168 100 1 in the example IP address define the main network and the final octet 1 in the example IP address defines the Computers address on the subnet The decimal and binary notations give us the two common ways to write a subnet mask gt Decimal the subnet mask is written in the same fashion as the IP address 255 255 255 0 for example gt Binary the subnet mask is indicated after the IP address preceded by a forward slash specifying the number of binary digits that it masks The subnet mask 255 255 255 0 masks the first twenty four bits of the IP address so it would be written as follows 192 168 1 1 24 25 Version 1 1 03 2014 Copyright 2014 Hitron Technologies Q hitron Hitron CDA RES User s Guide 2 3 DHCP The Dynamic Host Configuration Protocol or DHCP defines the process by which IP addresses can be assigned to computers and other networking devices automatically from another device on the network This device is known as a DHCP server and provides addresses to all the DHCP client devices In order to receive an IP address via DHCP a computer must first request one from the DHCP server this is a broadcast request meaning that it is sent out to the whole network rather than just one IP address The DHCP server hears the requests and responds by assigning an IP address to the computer that requested it If a compu
3. 2 8 Cable Frequencies Just like radio transmissions data transmissions over the cable network must exist on different frequencies in order to avoid interference between signals The data traffic band is separate from the TV band and each data channel is separate from other data channels 27 Version 1 1 03 2014 Copyright 2014 Hitron Technologies Q hitron Hitron CDA RES User s Guide 2 9 Modulation Transmissions over the cable network are based on a strong high frequency periodic waveform known as the carrier wave This carrier wave is so called because it carries the data signal The data signal itself is defined by variations in the carrier wave The process of varying the carrier wave in order to carry data signal information is known as modulation The data signal is thus known as the modulating signal Cable transmissions use a variety of methods to perform modulation and the decoding of the received signal or demodulation The modulation methods defined in DOCSIS 3 are as follows gt QPSK Quadrature Phase Shift Keying gt QAM Quadrature Amplitude Modulation gt QAM TCM Trellis modulated Quadrature Amplitude Modulation In many cases a number precedes the modulation type for example 16 QAM This number refers to the complexity of modulation The higher the number the more data can be encoded in each symbol NOTE In modulated signals each distinct modulated characte
4. NOTE Depending on your CDA RES s previous configuration you may need to re configure your computer s IP settings see The Status LEDs light up as soon as there is activity on the port IP Address Setup on page 17 22 Version 1 1 03 2014 Copyright 2014 Hitron Technologies INTRODUCTION O sch h ron Hitron CDA RES User s Guide Cable Overview This chapter describes some of the concepts related to the Cable screens 2 1 DOCSIS The Data Over Cable Service Interface Specification DOCSIS is a telecommunications standard that defines the provision of data services Internet access over a traditional cable TV CATV network Your CDA RES supports DOCSIS version 3 0 2 2 IP Addresses and Subnets Every computer on the Internet must have a unique Internet Protocol IP address The IP address works much like a street address in that it identifies a specific location to which information is transmitted No two computers on a network can have the same IP address 2 2 1 IP Address Format IP addresses consist of four octets 8 bit numerical values and are usually represented in decimal notation for example 192 168 100 1 In decimal notation this means that each octet has a minimum value of 0 and a maximum value of 255 An IP address carries two basic pieces of information the network number the address of the network as a whole analogous to a street name and the host ID analogous to a house number wh
5. Run enter cmd and then enter ipconfig Get the IP address of the Default Gateway and enter it in your browser s address bar 4 If you still cannot access the CDA RES you need to reset the CDA RES All user configured data is lost and the CDA RES is returned to its default settings Problem Forgot the CDA RES s Username or Password The default username is cusadmin and the default password is password 2 If the default username and password do not work you need to reset the CDA RES All user configured data is lost and the CDA RES is returned to its default settings 44 Version 1 1 03 2014 Copyright 2014 Hitron Technologies Q h itron Hitron CDA RES User s Guide Problem I Cannot Access the CDA RES or the Internet Ensure that you are using the correct IP address for the CDA RES 2 Check your network s hardware connections and that the CDA RES s LEDs display correctly see LEDs on page 14 3 Make sure that your computer is on the same subnet as the CDA RES see The Status LEDs light up as soon as there is activity on the port IP Address Setup on page 17 4 If the above steps do not work you need to reset the CDA RES All user configured data is lost and the CDA RES is returned to its default settings If the problem persists contact your vendor Problem Cannot Access the Internet and the DS and US LEDs Keep Blinking Your service provider may have disabled your Internet access
6. check the Cable gt System Info screen s Network Access field see The System Info Screen on page 30 45 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide Index A access logs 11 accounts login 20 address IP 17 address IP local 18 admin management 39 attached network devices 35 B bar navigation 21 buttons 11 C cable connection 10 cable modem 10 CATV 11 23 24 configuration file 27 conventions document 3 customer support 3 D default IP address 18 default username and password 20 DHCP 11 17 18 26 46 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide DHCP lease 26 document conventions 3 downstream transmission 27 E ETH 16 Ethernet 11 Ethernet cables 13 Ethernet port 18 Eventlogs 39 F factory reset 13 21 fast Ethernet 11 FDMA 28 frequencies cable 27 F type RF connector 11 G graphical user interface 10 30 35 39 41 GUI 10 20 30 35 39 41 GUI overview 20 H hardware 11 hostID 23 47 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide IANA 24 interface user 10 30 35 39 41 IP address 17 18 23 44 IP address lease 26 IP address renewal 26 IP address setup 17 18 IP address default 18 IP address format 23 IP address local 18 ISP 24 L LAN 33 LAN 1 4 13 LEDS 14 43 45
7. lights 14 local IP address 18 logging in 19 login accounts 20 login screen 17 18 logs access 11 M MAC address 26 main window 21 Media Access Control address 26 modem 10 modulation 28 48 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide N navigation 21 navigation bar 21 network devices attached 35 network number 23 O overview GUI 20 pP password 44 password and username 20 port Ethernet 18 ports 11 private IP address 24 Q QAM 28 QAM TCM 28 QPSK 28 R reset 13 21 RF connector 11 RJ45 connectors 13 49 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide S SCDMA 28 status 35 subnet 17 18 23 subnet IP 17 support customer 3 T TCP IP 19 TDMA 28 traceroute 11 U upstream transmission 27 user interface 10 30 35 39 41 username 44 username and password 20 W WAN 24 WAN connection 35 website blocking scheduled 11 window main 21 Windows XP 18 50 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h Itron Hitron CDA RES User s Guide X XP Windows 18 51 Version 1 1 03 2014 Copyright 2014 Hitron Technologies
8. Info screen to see general information about your CDA RES s hardware its software and its connection to the Internet NOTE Most of the information that displays in this screen is for troubleshooting purposes only However you may need to use the MAC Address information when setting up your network 3 2 The System Info Screen Click Cable gt System Info The following screen displays 30 Version 1 1 03 2014 Copyright 2014 Hitron Technologies sch hitron Hitron CDA RES User s Guide Figure 7 The Cable System Info Screen This menu displays general Information General Information Vendor identification Hitron Technologies Model Name CDA RES DOCSIS mode DOCSIS 3 0 HW version 1A SW version 4 2 0 1 Boot rom version PSPU Boot 1 0 16 22 H2 8 MAC Address RF MAC Address 68 B6 FC 60 15 40 Ethernet MAC Address 68 B6 FC 60 15 42 System Time Tue Jun 4 10 59 19 2013 System Uptime 00h 02m 55s The following table describes the labels in this screen Table 8 The Cable System Info Screen Vendor Identification This displays the vendor name of the CDA RES Model Name This displays the device s model name DOCSIS Mode This displays the DOCSIS mode of the CDA RES HW Version This displays the version number of the CDA RES s physical hardware SW Version This displays the version number of the software that controls the CDA RES Boot rom version This displays the version numbe
9. The downstream signal is the signal transmitted to the CDA RES 36 Version 1 1 03 2014 Copyright 2014 Hitron Technologies Q h itron Hitron CDA RES User s Guide Table 9 The Cable Status Screen continued Downstream This displays the center frequency in Megahertz MHz Frequency at which the CDA RES connects over the CABLE interface If you want the CDA RES to use a different center frequency enter it in the field and click Apply NOTE Do not change the frequency unless you have a good reason to do so Port This displays the ID number of the downstream connection s port Frequency MHz This displays the actual frequency in Megahertz MHz of each downstream data channel to which the CDA RES is connected Modulation This displays the type of modulation that each downstream channel uses Signal Strength This displays the power of the signal of each dBmV downstream data channel to which the CDA RES is connected in dBmV decibels above below 1 millivolt Signal Noise Ratio This displays the Signal to Noise Ratio SNR of each dB downstream data channel to which the CDA RES is connected in dB decibels Channel ID This displays the ID number of each channel on which the downstream signal is transmitted Upstream Overview NOTE The upstream signal is the signal transmitted from the CDA RES Upstream ID This displays the ID number of the channel on which the
10. in the following order gt POWER 16 Version 1 1 03 2014 Copyright 2014 Hitron Technologies J Q h itron Hitron CDA RES User s Guide gt DS gt US gt The Status LEDs light up as soon as there is activity on the port IP Address Setup Before you start the CDA RES s GUI your computer s IP address must be in the same subnet as the CDA RES This allows your computer to communicate with the CDA RES NOTE See IP Addresses and Subnets on page 23 for background information The CDA RES has a built in DHCP server that when active assigns IP addresses to computers on the LAN When the DHCP server is active you can get an IP address automatically The DHCP server is active by default If your computer is configured to get an IP address automatically or if you are not sure try to log in to the CDA RES see GU Overview on page 20 gt If the GUI screen displays your computer is already configured correctly gt If the GUI screen does not display either the CDA RES s DHCP server is not active or your computer is not configured correctly Follow the procedure in Manual IP Address Setup on page 18 and set your computer to get an IP address automatically Try again If you cannot see the GUI screen follow the manual IP address setup procedure again and set a specific IP address as shown Try again NOTE If you still cannot see the GUI screen your CDA RES s IP settings may have been changed from their default
11. the CDA RES connects to the service provider over the Wide Area Network WAN Figure 1 Application Overview WAN gt Iz A aS INTERNET a 1 1 1 Key Features The CDA RES provides 10 Version 1 1 03 2014 Copyright e 2014 Hitron Technologies INTRODUCTION O sch h ron Hitron CDA RES User s Guide gt Internet connection to cable modem service via CATV port F type RF connector gt IPv4 IPv6 support gt Local Area Network connection via 10 100 1000 Mbps Ethernet port gt Dynamic Host Configuration Protocol DHCP for devices on the LAN gt LAN troubleshooting tools Ping and Traceroute gt Secure configuration interface accessible by Web browser 1 2 Hardware Connections This section describes the CDA RES s physical ports and buttons 11 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies O sch h ron Hitron CDA RES User Guide Figure 2 Hardware Connections 12 Version 1 1 03 2014 Copyright 2014 Hitron Technologies Q hitron Hitron CDA RES User s Guide Table 2 Hardware Connections Reset Use this button to reboot or reset your CDA RES gt Press the button and hold it for less than five seconds to reboot the CDA RES The CDA RES restarts using your existing settings gt Press the button and hold it for more than five seconds to delete all user configured settings and restart the CDA RES using its factory default settings See Resetting the CDA RES on page 21
12. upstream signal is to be transmitted When an upstream connection cannot be made on the specified channel the CDA RES attempts to connect on the next channel If you want the CDA RES to attempt to connect on a different channel enter it in the field and click Apply NOTE Do not change the channel unless you have a good reason to do so Port ID This displays the ID number of the upstream connection s port 37 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies Q h itron Hitron CDA RES User s Guide Table 9 The Cable Status Screen continued Frequency MHz This displays the actual frequency in Megahertz MHz of each upstream data channel to which the CDA RES is connected Modulation This displays the type of modulation that each upstream channel uses Signal Strength This displays the power of the signal of each upstream dBmV data channel to which the CDA RES is connected in dBmV decibels above below 1 millivolt Signal Noise Ratio This displays the Signal to Noise Ratio SNR of each dB upstream data channel to which the CDA RES is connected in dB decibels Channel ID This displays the ID number of each channel on which the upstream signal is transmitted Cable Modem IP Information IP Address This displays the CDA RES s WAN IP address This IP address is automatically assigned to the CDA RES Subnet Mask This displays the CDA RES s WAN subnet ma
13. CDA RES Residential Cable Modem User s Guide Version 1 1 03 2014 lt hitron O sch h itron Hitron CDA RES User s Guide About This User s Guide Intended Audience This manual is intended for people who want to configure the CDA RES s features via its Graphical User Interface GUI How to Use this User s Guide This manual contains information on each the CDA RES s GUI screens and describes how to use its various features gt Use the CDA RES Overview on page 10 to see an overview of the topics covered in this manual Use the Table of Contents page 5 List of Figures page 8 and List of Tables page 9 to quickly find information about a particular GUI screen or topic Use the Index page 77 to find information on a specific keyword Use the rest of this User s Guide to see in depth descriptions of the CDA RES s features Related Documentation gt Quick Installation Guide see this for information on getting your CDA RES up and running right away It includes information on system requirements package contents the installation procedure and basic troubleshooting tips gt Online Help each screen in the CDA RES s Graphical User Interface GUI contains a Help button Click this button to see additional information about configuring the screen Version 1 1 03 2014 Copyright 2014 Hitron Technologies J sch h ron Hitron CDA RES User s Guide Document Conventions
14. E connection Blue steady The CDA RES is engaged in channel bonding on the downstream connection Off There is no downstream activity on the CABLE connection US Green blinking The CDA RES is searching for an upstream frequency on the CABLE connection Green steady The CDA RES has successfully located and locked onto an upstream frequency on the CABLE connection Blue steady The CDA RES is engaged in channel bonding on the upstream connection Off There is no upstream activity on the CABLE connection Status Green blinking The CDA RES s cable modem is registering with the service provider s CMTS 6 Green steady The CDA RES s cable modem has successfully registered with the service provider and is ready for data transfer LAN Off No device is connected to one of the LAN ports Green blinking A device is connected to the LAN ports via a Fast Ethernet 100Mbps link and is transmitting or receiving data Green steady A device is connected to the LAN ports via a Fast Ethernet 100Mbps link but is not transmitting or receiving data Blue blinking A device is connected to the LAN ports via a Gigabit Ethernet 1000Mbps link and is transmitting or receiving data Blue steady A device is connected to the LAN ports via a Gigabit Ethernet 1000Mbps link but is not transmitting or receiving data When you turn on the CDA RES the LEDs light up
15. Event Log Screen Index This displays the arbitrary incremental index number assigned to the event Date Time This displays the date and time at which the event occurred ID This displays the nature of the event Level This displays the severity of the event Text This displays a description of the event Clear Log Click this to clear the fields in this screen Help Click this to see information about the fields in this screen 40 Version 1 1 03 2014 Copyright 2014 Hitron Technologies sch h itron Hitron CDA RES User s Guide Password This chapter describes the screens that display when you click Password in the toolbar It contains the following sections gt Password Overview on page 41 gt The Password Screen on page 41 7 1 Password Overview Use the Password screen to make changes to the CDA RES s username and password If you forget your password you will need to reset the CDA RES to its factory defaults 7 2 The Password Screen Click Cable gt Password The following screen displays 41 Version 1 1 03 2014 Copyright 2014 Hitron Technologies PASSWORD 0 sch h ron Hitron CDA RES User s Guide Figure 11 The Cable Password Screen This menu displays the password settings Modify Password User name admin New User Enter Current Password Enter New Password Re enter New Password Apply Cancel Help The following table describes the la
16. This User s Guide uses various typographic conventions and styles to indicate content type gt Bulleted paragraphs are used to list items and to indicate options Numbered paragraphs indicate procedural steps NOTE Notes provide additional information on a subject d Warnings provide information about actions that could harm you or your device Product labels field labels field choices etc are in bold type For example Select UDP to use the User Datagram Protocol A mouse click in the Graphical User Interface GUI is denoted by a right angle bracket gt For example Click Settings gt Advanced Settings means that you should click Settings in the GUI then Advanced settings A key stroke is denoted by square brackets and uppercase text For example Press ENTER to continue Customer Support For technical assistance or other customer support issues please consult your Hitron representative 3 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide Default Credentials The CDA RES s default login credentials are as follows For more information see Login to the CDA RES on page 19 Table 1 Default Credentials Username cusadmin Password password Copyright 2014 Hitron Technologies All rights reserved All trademarks and registered trademarks used are the properties of their respective owners 4 Vers
17. bels in this screen Table 11 The Cable Password Screen Username This displays the current account s username New User If you want to modify the account s username enter the new username in this field Enter Current Password Enter the password with which you currently log into the CDA RES for this account Enter New Password Enter and re enter the password you want to use to log into the CDA RES for this account Re enter New Password Apply Click this to save your changes to the fields in this screen Cancel Click this to return the fields in this screen to their last saved values without saving your changes Help Click this to see information about the fields in this screen 42 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies sch hitron Hitron CDA RES User s Guide Troubleshooting Use this section to solve common problems with the CDA RES and your network It contains the following sections gt None of the LEDs Turn On on page 43 gt One of the LEDs does not Display as Expected on page 44 gt Forgot the CDA RES s IP Address on page 44 gt Forgot the CDA RES s Username or Password on page 44 gt Cannot Access the CDA RES or the Internet on page 45 gt Cannot Access the Internet and the DS and US LEDs Keep Blinking on page 45 Problem None of the LEDs Turn On The CDA RES is not receiving power or there is a fault with the device Ensure that
18. ersion 1 1 03 2014 Copyright 2014 Hitron Technologies sch h itron Hitron CDA RES User s Guide 2 9 Modulation 20 0 2 cece eee eccecceececcecceeceecueceeceecuececcuecueseeaecueseeaeeceeaeeaeeneeans 28 2 10 TDMA FDMA and SCDMA 0 00 ceeceeceeeeccceneeeeceeeeeecueeeeeaneeeesaneeseeaes 28 Fe E 30 3 1 System Info Overview antec ec ieee aes caer de atin cats cates alia 30 3 2 The System INO Screen E 30 Initialization eher iio dias 33 4 1 Initialization Overview ii iiiiiiiieeiceerreeeeeeceeese 33 4 2 The Initialization Screen ii iiiiiiiiiiieerreereeeceeeses 33 UN LU SO US ER TN rtedi s 35 5 1 Status OVervieW cccccccecceccceccceccecccececeecececueeceeceecueeceeeutecteeseeeeeees 35 5 2 The Status Screen ce ccccccccecccecececcecccueececcecccaeececceecaeeceeeeeecteeseeesees 35 ENCIENDE Ae 39 6 1 Event Log Overview EEN 39 6 2 The Event Log Screen dns 39 41 7 1 Password OVervieW cccccccceccceecceccecceeeececceeceueececceeeeueecececeesaeeteceseees 41 7 2 The Password Screen ccccccccceccececeeececcececeeececeeeeaeececeseeeeesesecaees 41 A den anale 43 e A A O do ina ARTT 46 7 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies TABLE OF CONTENTS sch hitron Hitron CDA RES User s Guide List of Figures Figure 1 Application e EEN 10 Figure 2 Hardware e lee TE 12 Figure ege e 14 Figure A LEDS sisi 15 Fig re 5 E EE 20 Figure 6 GUI Overview pt ita 21 Figure 7 The Cable System Info Screen
19. erver is active select Get an IP address automatically gt If your CDA RES s DHCP server is active select Use the following IP address In the IP address field enter a value between 192 168 100 2 and 192 168 100 254 default In the Subnet mask field enter 255 255 255 0 default NOTE If your CDA RES is not using the default IP address enter an IP address and subnet mask that places your computer in the same subnet as the CDA RES Click OK The Internet Protocol TCP IP window closes In the Local Area Connection Properties window click OK Your computer now obtains an IP address from the CDA RES or uses the IP address that you specified and can communicate with the CDA RES 1 5 Login to the CDA RES Take the following steps to login to the CDA RES s GUI Open a browser window 2 Enter the CDA RES s IP address default 192 168 100 1 in the URL bar The Login screen displays 19 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies O sch h itron Hitron CDA RES User s Guide Figure 5 Login Windows Security The server 192 168 100 1 at GoAhead requires a username and password Warning This server is requesting that your username and password be sent in an insecure manner basic authentication without a secure connection fi 11 User name Password Remember my credentials 3 Enter the Username and Password The default login username is cusadmin and the de
20. fault password is password NOTE The Username and Password are case sensitive cusadmin is not the same as Cusadmin 4 Select the Language if required By default the CDA RES s interface displays in English 5 Click Login The System Information screen displays see The System Info Screen on page 30 1 6 GUI Overview This section describes the CDA RES s GUI Select the Language if required By default the CDA RES s interface displays in English 20 Version 1 1 03 2014 Copyright 2014 Hitron Technologies sch h itron Hitron CDA RES User s Guide Figure 6 GUI Overview Table 4 GUI Overview Primary Use this section to move from one part of the GUI to another Navigation Bar Secondary Use this section to move from one related screen to another Navigation Bar Main Window Use this section to read information about your CDA RES s configuration and make configuration changes 1 7 Resetting the CDA RES When you reset the CDA RES to its factory defaults all user configured settings are lost and the CDA RES is returned to its initial configuration state Here s the way to reset the CDA RES 21 Version 1 1 03 2014 Copyright 2014 Hitron Technologies INTRODUCTION sch h itron Hitron CDA RES User s Guide gt Press the RESET button on the CDA RES and hold it in for ten seconds or longer The CDA RES turns off and on again using its factory default settings
21. for more information on resetting the CDA RES NOTE Unless you previously backed up the CDA RES s configuration settings prior to resetting the CDA RES the settings cannot be recovered LAN Use these ports to connect your computers and other network devices using Category 5 or 6 Ethernet cables with RJ45 connectors 13 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide Table 2 Hardware Connections CABLE Use this to connect to the Internet via an F type RF cable POWER Use this to connect to the 12v 2A power adapter that came with your CDA RES 7 NEVER use another power adapter with your CDA RES Doing so could harm your CDA RES Figure 3 Power Adapter 1 3 LEDs This section describes the CDA RES s LEDs lights 14 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies sch hitron Hitron CDA RES User s Guide Figure 4 LEDs Table 3 LEDs LED STATUS DESCRIPTION POWER Off The CDA RES is not receiving power Blue steady The CDA RES is receiving power 15 Version 1 1 03 2014 Copyright 2014 Hitron Technologies lt hitron Table 3 LEDs Hitron CDA RES User s Guide DS Green blinking The CDA RES is searching for a downstream frequency on the CABLE connection Green steady The CDA RES has successfully located and locked onto a downstream frequency on the CABL
22. ich identifies the specific computer or other network device 23 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies Q hitron Hitron CDA RES User s Guide 2 2 2 IP Address Assignment IP addresses can come from three places gt The Internet Assigned Numbers Agency IANA gt Your Internet Service Provider gt You or your network devices IANA is responsible for IP address allocation on a global scale and your ISP assigns IP addresses to its customers You should never attempt to define your own IP addresses on a public network but you are free to do so on a private network In the case of the CDA RES gt The public network Wide Area Network or WAN is the link between the cable connector and your Internet Service Provider Your CDA RES s IP address on this network is assigned by your service provider gt The private network is your Local Area Network LAN if enabled You are free to assign IP addresses to computers on the LAN manually or to allow the CDA RES to assign them automatically via DHCP Dynamic Host Configuration Protocol IANA has reserved the following blocks of IP addresses to be used for private networks only Table 5 Private IP Address Ranges FROM TO 10 0 0 0 10 255 255 255 172 16 0 0 172 31 255 255 192 168 0 0 192 168 255 255 If you assign addresses manually they must be within the CDA RES s LAN subnet 2 2 3 Subnets A subnet short for sub ne
23. ion 1 1 03 2014 Copyright O 2014 Hitron Technologies ABOUT THIS USER S GUIDE O sch h ron Hitron CDA RES User s Guide DISCLAIMER The information in this User s Guide is accurate at the time of writing This User s Guide is provided as is without express or implied warranty of any kind Neither Hitron Technologies nor its agents assume any liability for inaccuracies in this User s Guide or losses incurred by use or misuse of the information in this User s Guide 5 Version 1 1 03 2014 Copyright 2014 Hitron Technologies ABOUT THIS USER S GUIDE sch hitron Hitron CDA RES User s Guide Table of Contents About This User s AAA entente ec 2 Taole of COMORES ia nt added 6 Koror A ncaa sctticadisaes uote E E 8 LE ee e H ue EE 10 1 1 CDA RES OVERVIEW soriana 10 1 1 1 Key Feat reS acosta ta 10 1 2 e El Ee E 11 DS EE 14 1 4 IPAddress ME 17 1 4 1 Manual IP Address Setup EE 18 1 5 Login to Me CDA RES costosas 19 E EE SR RS a nec 20 1 7 Resetting the CDA RES scsi 21 Cable E 23 21 DOCSIS aria ica 23 2 2 IP Addresses and ET 23 2 2 1 IP Address Format ccceeeeeeeeeceeeeeeeaeaeeeeeeeeesseeeeeeeeeeeees 23 2 2 2 IP Address Assignment 22 c cccccceeeeeeeeeeseeeseneeeereneeeeeceees 24 e 24 Za DA a a ae de se ae a 26 2 DHCP E 26 ege 26 2 6 Config ration EE 27 2 7 Downstream and Upstream Transmissions 27 2 8 Cable Frequencies EN 27 6 V
24. r for example each audible tone produced by a modem for transmission over telephone lines is known as a symbol Since more information can be represented by a single character a higher number indicates a higher data transfer rate 2 10 TDMA FDMA and SCDMA Time Division Multiple Access TDMA Frequency Division Multiple Access FDMA and Synchronous Code Division Multiple Access SCDMA are channel access methods that allow multiple users to share the same frequency channel gt TDMA allows multiple users to share the same frequency channel by splitting transmissions by time Each user is allocated a number of time slots and transmits during those time slots 28 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide gt FDMA allows multiple users to share the same frequency channel by assigning a frequency band within the existing channel to each user gt SCDMA allows multiple users to share the same frequency channel by assigning a unique orthogonal code to each user 29 Version 1 1 03 2014 Copyright 2014 Hitron Technologies CABLE OVERVIEW sch h itron Hitron CDA RES User s Guide System Info This chapter describes the CDA RES s system information which displays when you click System Info in the toolbar It contains the following sections gt System Info Overview on page 30 gt The System Info Screen on page 30 3 1 System Info Overview Use the System
25. r of the CDA RES s boot rom MAC Address RF MAC Address This displays the Media Access Control MAC address of the CDA RES s RF module This is the module that connects to the Internet through the Cable connection Ethernet MAC This displays the Media Access Control MAC address Address of the CDA RES s Ethernet 31 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide Table 8 The Cable System Info Screen continued System Time This displays the current date and time System Uptime This displays the number of days hours minutes and seconds since the CDA RES was last switched on or rebooted 32 Version 1 1 03 2014 Copyright O 2014 Hitron Technologies sch hitron Hitron CDA RES User s Guide Initialization This chapter describes the screens that display when you click Initialization in the toolbar It contains the following sections gt Initialization Overview on page 33 gt The Initialization Screen on page 33 4 1 Initialization Overview Use the Initialization screen for troubleshooting purposes to ensure that the CDA RES has successfully connected to the Internet if an error has occurred you can identify the stage at which the failure occurred This screen displays when you first log in to the CDA RES 4 2 The Initialization Screen This screen displays the steps successfully taken to connect to the Internet over the CABLE connec
26. s If you do not know the CDA RES s new address you should return it to its factory defaults See Resetting the CDA RES on page 21 Bear in mind that ALL user configured settings are lost 1 4 IP Address Setup Before you log into the CDA RES s GUI your computer s IP address must be in the same subnet as the CDA RES This allows your computer to communicate with the CDA RES NOTE See IP Addresses and Subnets on page 23 for background information 17 Version 1 1 03 2014 Copyright 2014 Hitron Technologies J Q h itron Hitron CDA RES User s Guide The CDA RES has a built in DHCP server that when active assigns IP addresses to computers on the LAN When the DHCP server is active you can get an IP address automatically The DHCP server is active by default If your computer is configured to get an IP address automatically or if you are not sure try to log in to the CDA RES see Login to the CDA RES on page 19 gt If the login screen displays your computer is already configured correctly gt If the login screen does not display either the CDA RES s DHCP server is not active or your computer is not configured correctly Follow the procedure in Manual IP Address Setup on page 18 and set your computer to get an IP address automatically Try to log in again If you cannot log in follow the manual IP address setup procedure again and set a specific IP address as shown Try to log in again NOTE If you still canno
27. s Guide MAC addresses are the most reliable way of identifying network devices since IP addresses tend to change over time whether manually altered or updated via DHCP Each MAC address displays as six groups of two hexadecimal digits separated by colons or occasionally dashes for example 00 AA FF 1A B5 74 NOTE Each group of two hexadecimal digits is known as an octet since it represents eight bits Bear in mind that a MAC address does not precisely represent a computer on your network or elsewhere it represents a network device which may be part of a computer or other device In the case of the CDA RES each internal module cable modem module Ethernet module etc possesses its own MAC address 2 6 Configuration Files The CDA RES s configuration or config file is a document that the CDA RES obtains automatically over the Internet from the service provider s server which specifies the settings that the CDA RES should use It contains a variety of settings that are not present in the user configurable Graphical User Interface GUI and can be specified only by the service provider 2 7 Downstream and Upstream Transmissions The terms downstream and upstream refer to data traffic flows and indicate the direction in which the traffic is traveling Downstream refers to traffic from the service provider to the CDA RES and upstream refers to traffic from the CDA RES to the service provider
28. sk Gateway IP This displays the IP address of the device to which the CDA RES is connected over the CABLE interface DHCP Lease Time This displays the time that elapses before your device s IP address lease expires and a new IP address is assigned to it by the DHCP server 38 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide Event Log This chapter describes the screens that display when you click Event Log in the toolbar It contains the following sections gt Event Log Overview on page 39 gt The Event Log Screen on page 39 6 1 Event Log Overview Use the Event Log screen to view information about CDA RES s events 6 2 The Event Log Screen Click Event Log in the toolbar The following screen displays Figure 10 The Cable Event Log Screen This menu displays the event logs of the modem System Event Log Index Date Time ID Level Text No Ranging Response received T3 time out CM MAC 1 01 01 00 00 00 53 R02 0 critical 68 b6 fc 60 15 40 CMTS MAC 00 1d 70 cc 1b 4f CM Q OS 1 1 CM VER 3 0 MIMO Event MIMO Stored MIMO 1 post cfg file MIM 2 06 04 13 10 57 32 Z00 0 warning O 1 CM MAC 68 b6 fc 60 15 40 CMTS MAC 00 1d 7 0 cc 1b 4f CM QOS 1 1 CM VER 3 0 39 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O sch h ron Hitron CDA RES User s Guide The following table describes the labels in this screen Table 10 The Cable
29. t 2014 Hitron Technologies sch h itron Hitron CDA RES User s Guide Figure 9 The Cable Status Screen This menu displays both upstream and downstream signal parameters and Attached Devices CM Configuration file name Cisco_10k_IPv6_Bundle_1 cfg Network Access Permitted Downstream 8 Dowstream Frequency MHz Lues RW Apply Port 1 2 3 4 5 6 7 8 Frequency MHz 465 000 471 000 477 000 483 000 Modulation 256 QAM 256 QAM 256 QAM 256 QAM Signal strength dBmV 8 79 7 47 6 96 7 82 Signal noise ratio dB 37 356 38 258 38 258 37 936 Channel ID 32 33 34 35 Upstream Upstream ID FA Apply Port 1 2 3 4 Frequency Hz 35 37 39 40 Bandwidth ksps 1600000 1600000 1600000 1600000 SCDMA mode ATDMA ATDMA ATDMA ATDMA Signal strength dBmV 52 5000 52 5000 52 5000 52 5000 Channel ID 1 2 3 4 The following table describes the labels in this screen Table 9 The Cable Status Screen DOCSIS Overview CM Configurator file This displays the name of the configuration file that the name CDA RES downloaded from your service provider This file provides the CDA RES with the service parameter data that it needs to perform its functions correctly Network Access This displays whether or not your service provider allows you to access the Internet over the CABLE connection gt Permitted displays if you can access the Internet gt Denied displays if you cannot access the Internet Downstream Overview NOTE
30. t see the login screen your CDA RES s IP settings may have been changed from their defaults If you do not know the CDA RES s new address you should return it to its factory defaults See Resetting the CDA RES on page 21 Bear in mind that ALL user configured settings are lost 1 4 1 Manual IP Address Setup By default your CDA RES s local IP address is 192 168 100 1 If your CDA RES is using the default IP address you should set your computer s IP address to be between 192 168 100 2 and 192 168 100 254 NOTE If your CDA RES DHCP server is active set your computer to get an IP address automatically in step 5 The CDA RES assigns an IP address to your computer The DHCP server is active by default Take the following steps to manually set up your computer s IP address to connect to the CDA RES NOTE This example uses Windows XP the procedure for your operating system may be different Click Start then click Control Panel 2 In the window that displays double click Network Connections 18 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O Q h itron Hitron CDA RES User s Guide 3 Right click your network connection usually Local Area Connection and click Properties 4 In the General tab s This connection uses the following items list scroll down and select Internet Protocol TCP IP Click Properties 5 You can get an IP address automatically or specify one manually gt If your CDA RES s DHCP s
31. ter is not configured to request an IP address via DHCP you must configure an IP address manually if you want to access other computers and devices on the network See IP Address Setup on page 17 for more information By default the CDA RES is a DHCP client on the WAN the CATV connection It broadcasts an IP address over the cable network and receives one from the service provider By default the CDA RES is a DHCP server on the LAN it provides IP addresses to computers on the LAN which request them 2 4 DHCP Lease DHCP lease refers to the length of time for which a DHCP server allows a DHCP client to use an IP address Usually a DHCP client will request a DHCP lease renewal before the lease time is up and can continue to use the IP address for an additional period However if the client does not request a renewal the DHCP server stops allowing the client to use the IP address This is done to prevent IP addresses from being used up by computers that no longer require them since the pool of available IP addresses is finite 2 5 MAC Addresses Every network device possesses a Media Access Control MAC address This is a unique alphanumeric code given to the device at the factory which in most cases cannot be changed although some devices are capable of MAC spoofing where they impersonate another device s MAC address 26 Version 1 1 03 2014 Copyright 2014 Hitron Technologies Q hitron Hitron CDA RES User
32. tion Click Cable gt Initialization The following screen displays 33 Version 1 1 03 2014 Copyright 2014 Hitron Technologies sch h itron Hitron CDA RES User s Guide Figure 8 The Cable Initialization Screen This menu displays the connectivity status of the modem and ts boot state Modem Status HW int Success Find Downstream Success Ranging Success DHCP Success Time of Day Success Download CM Config Fie Success Registration Success EAE status Disable BPI status AUTH start TEK start Network Access Permitted Traffic Enable For each step gt Process displays when the CDA RES is attempting to complete a connection step gt Success displays when the CDA RES has completed a connection step 34 Version 1 1 03 2014 Copyright 2014 Hitron Technologies INITIALIZATION sch hitron Hitron CDA RES User s Guide Status This chapter describes the screens that display when you click Status in the toolbar It contains the following sections gt Status Overview on page 35 gt The Status Screen on page 35 5 1 Status Overview Use the Status screen to discover information about gt The nature of the upstream and downstream connection between the CDA RES and the device to which it is connected through the CABLE interface gt IP details of the CDA RES s WAN connection 5 2 The Status Screen Click Cable gt Status The following screen displays 35 Version 1 1 03 2014 Copyrigh
33. twork is as the name suggests a separate section of a network distinct from the main network of which it is a part A subnet may contain all of the computers at one corporate local office for example while the main network includes several offices 24 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O Q h itron Hitron CDA RES User s Guide In order to define the extent of a subnet and to differentiate it from the main network a subnet mask is used This masks the part of the IP address that refers to the main network leaving the part of the IP address that refers to the sub network Each subnet mask has 32 bits binary digits as does each IP address gt A binary value of 1 in the subnet mask indicates that the corresponding bit in the IP address is part of the main network gt A binary value of 0 in the subnet mask indicates that the corresponding bit in the IP address is part of the sub network For example the following table shows the IP address of a computer 192 168 1 1 expressed in decimal and binary each cell in the table indicates one octet Table 6 IP Address Decimal and Binary 192 168 0 1 11000000 10101000 00000000 00000001 The following table shows a subnet mask that masks the first twenty four bits of the IP address in both its decimal and binary notation Table 7 Subnet Mask Decimal and Binary 255 255 255 0 11111111 11111111 11111111 00000000
34. you are using the correct power adaptor d Using a power adaptor other than the one that came with your CDA RES can damage the CDA RES 2 Ensure that the power adaptor is connected to the CDA RES and the wall socket or other power source correctly 3 Ensure that the power source is functioning correctly Replace any broken fuses or reset any tripped circuit breakers 43 Version 1 1 03 2014 Copyright 2014 Hitron Technologies O Q h itron Hitron CDA RES User s Guide 4 Disconnect and re connect the power adaptor to the power source and the CDA RES 3 If none of the above steps solve the problem consult your vendor Problem One of the LEDs does not Display as Expected Ensure that you understand the LED s normal behavior see LEDs on page 14 2 Ensure that the CDA RES s hardware is connected correctly see the Quick Installation Guide 3 Disconnect and re connect the power adaptor to the CDA RES 4 If none of the above steps solve the problem consult your vendor Problem Forgot the CDA RES s IP Address The CDA RES s default LAN IP address is 192 168 100 1 2 You can locate the CDA RES s GUI by entering the LAN domain suffix into your browser s address bar on a computer connected to the LAN 3 Depending on your operating system and your network you may be able to find the CDA RES s IP address by looking up your computer s default gateway To do this on most Windows machines click Start gt
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