ZeroG 4.0 Troubleshooting Guide
Contents
1. G 4 0 Troubleshooting Guide To Troubleshoot This Issue Do the following My foot and calf Replace the footrest actuator massager won t raise lower My seat massage is not Replace the chair working Lightly dampen a cloth with Pledge or other similar furniture cleaner and wipe the area to remove the spot There are greasy spots on the upholstery Power Step 1 Check the power cord 1 Verify that the power cord connection to the chair s power panel is secure and that the cord is not damaged 2 If the power cord is damaged replace the power panel Step 2 Check the wall outlet 1 Plug a different device into the AC outlet into which the chair is plugged 2 Ifthe device does not work is not receiving power the AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power Step 3 If the chair is still not receiving power replace the main PCB If this still does not solve the problem replace the chair 2 ZeroG 4 0 Troubleshooting Guide Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 humantouch com2. roubleshooting guide zerola 4 02013 Human Touch LLC All rights reserved August 16 2013 ZeroG 4 0 Troubleshooting Getting Started This Troubleshooting Guide walks you step by step through the diagnosis of ZeroG 4 0 customer problems Itis important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken 1 Turn the power switch on the back of the chair base to Off wait approximately five seconds then turn it back On 2 Verify that the backrest massage mechanism and the foot and calf massager paddles move when you power on the chair If they do not see Power on page 2 3 Wait 30 seconds while a system check is performed then verify that the problem still exists 4 Ifthe problem still exists choose from the following issues To Troubleshoot This Issue Do the following My remote control is not working properly Replace the remote My backrest is not massaging properly Replace the massage mechanism My backrest won t recline incline Make sure you are pressing and holding the up or down arrow for at least five seconds it can take several seconds to activate If this does not resolve the issue replace the backrest actuator If that does not solve the problem replace the chair My foot and calf massager is not massaging properly Replace the foot and calf massager Zero
Download Pdf Manuals
Related Search