VoIP Handset User Manual
Contents
1. T T Taa business voip A tpg com au 131423 Handset User Manual 4 0 Basic Phone Settings 4 1 Language The default phone interface language is English You can change the language of the phone independently from other user To change the language e Press Menu gt Settings gt Basic Settings gt Language e Navigate through the list of available language with the navigation keys e Once a desired language is selected press Save softkey The language on the LCD screen changed to the one you chose 2 Francais French 3 Deutsch German e Press Back softkey to return to previous menu 4 2 Time amp Date The time and date appears on the LCD screen of the phone You can change the time and date manually or via the SNTP server To change the time and date e Press Menu gt Settings gt Basic Settings gt Time amp Date and press Enter softkey e If SNTP Settings is chosen the phone will get the time from a specific SNTP server automatically 1 Date Y M D 09 07 13 2 Time h m s 10 24 24 Cancel Save e If manual setting is chosen use the navigation keys to highlight the option and enter the specific date and time Manual Setting 1 Date Y M D 09 07 13 2 Time h m s 10 24 24 Cancel Save e Press Save softkey to accept the change and the new time and date set will now appear on the LCD screen To go back to previous menu press Back softkey 4 32. History softkey on the main screen To go through the call history use the navigation keys 5 4 Directory You can store number of contacts in the phone directory You can add edit dial a contact in this directory Contacts To add a contact to the phone directory e Press Menu gt Directory gt Contacts and press Enter softkey e Press Add softkey and Enter Name contact number with the keypad Use the 123 softkey to switch between number and upper lower case alphanumeric modes e Press Save softkey to save the changes or Cancel softkey to cancel adding of the contact business voip A tpg comau f 131423 Handset User Manual Blacklist To move a contact to Blacklist which blocks all calls coming from that selected number to your VoIP phone e Press Menu gt Directory gt Contacts and press Enter softkey e Use the navigation keys to highlight the contact that you want to move press Option softkey and scroll to move to blacklist e Press Ok softkey twice to confirm the change or Cancel softkey to return to the Directory To edit delete a contact from Contacts or Blacklist e Choose the contact press Option softkey and scroll to Detail Delete e To edit select Detail and to delete select Delete softkey e Make necessary changes and press Ok softkey 5 5 DND DND stands for Do Not Disturb and this function is to reject the incoming calls Press DND softkey to activate the DND mode Once the DND
3. Ring tones You can change to different ring tones on the phone by e Press Menu gt Settings gt Basic Settings gt Ring Tones and press Enter softkey e Use the navigation keys to highlight the desired ring tone 2 Ring 2 wav 3 Ring 3 wav e Press OK softkey to save the change or Back softkey to cancel A tpg com au 131423 business voip Handset User Manual 4 4 Phone Volume You can adjust the volume of the handset headset or the speakerphone To adjust the volume when you are in an active call press the volume adjustment bar on the phone To adjust the volume when you are not in an active call e Press Menu gt Settings gt Basic Settings gt Phone Volume and press Enter softkey e Highlight the type of the device that you want to adjust the volume on e Use volume adjustment bar or navigation keys to adjust the volume e Press OK softkey to save the changes or Back softkey to cancel 5 0 Other Features 5 1 Voicemail You can retrieve your voicemail messages in two ways 1 Press the Message Button and follow the prompt OR 2 Dial 599 and follow the prompt You can also do the following operations with TPG Handset e Save or Delete messages e Edit your greeting message 5 2 SMS SMS option is not available with TPG VoIP Handset this feature is disabled 5 3 History Call history shows the list of the incoming calls missed calls and outgoing calls To go to this menu press the
4. mode is activated incoming calls will be rejected and the LCD will display icon To deactivate the DND mode press DND softkey You can find the incoming call record in the Call History 5 6 Speed Dial You can setup only 2 Speed Dial options from your TPG VoIP Handset To configure a speed dial key 1 Press the Menu soft key when the phone is idle and then select Features gt DSS keys 2 Select between DSS key 2 or DSS key 3 for setting up Speed Dial you cannot select the DSS key 1 3 Select Speed Dial from the Type field select the Line 1 from the Account ID field and enter the phone number in the Extension field 4 Press the Save soft key to accept the change To use the speed dial key Press the Speed Dial key to dial out the preset number DSS Key 2 DSS Key 3 DO OU business voip A tpg comau f 131423
5. ARG VolP Handset User Manual Digital Voice Quality Business Grade Handset Easy Plug Play Handset User Manual Table of Contents 1 0 Getting tae ea nn ee ER ER EE 1 MgB UIA III FRE DOX nani eier N EA E 1 1 2 Assembling the PRONE repito 2 20 Phon BUTTON FRI OS ee E E 3 3 0 Phone Menu amp FeatureS eseseesesseseeseseesesseseseesesseseesesreseseseesesresesseseesesesestestsrestestsreststesteststos tes tsts restes ostente sostes ts restes toco ose ova che senes oS Cil Senes eta e lada 4 o SEES e ee A PM OO ea ee ee en ae ee 4 3 2 MAKING and ame VS MA calls ar ae aan Rene aoeats 4 A A E AET 4 SAN PP O Un E PP POP E csi 5 A a calai 5 3 0 Mee Way Co Men aran 5 21 0 Basic none SERIOS tica e arde ii dicen 6 Eo AA q o o A PA 6 a A DE i O 6 e e E O E PR 6 4 4 Phone VOI Cuna oil 7 5 0 Other A A HEPESGELNENEERUENEN 7 A e 0 POPU 0 5 III e O A OO RON ee 7 SS ASAS AS 7 A nn I 7 SA DOCO PAP a o 8 O SA 8 A An 8 business voip A tpg com au 131423 Handset User Manual 1 0 Getting Started 1 1 Unpacking the box Your VolP Handset box will include the following 1 x TPG VoIP Handset 1 x Phone Stand 1 x Power Adapter 1 x Handset and handset cord 1 x Ethernet cable business voip A tpg com au 131423 Handset User Manual 1 2 Assembling the Phone You can easily assemble the phone with the component in the packing list Step 1 Attach the Stand Step 2 Connect Handset and Headset N
6. Button The call will go on hold and there will be a dial tone e Press SAVE softkey to save the changes or press BACK softkey to return to previous message gt Dialihe phone numberof thesecond person e When the phone is answered then you can have a private conversation first with the second person and the first person will not be able to hear it To complete the transfer hang up and you will be disconnected from the call 3 6 Three Way Conference Three Way Conference is when three phone parties can communicate with each other during a call To establish a conference call e Press the Conf softkey during an active call The first call will be placed on hold and you will hear a dial tone 3 5 Call Transfer Dial the number to conference in then press the Send softkey e When the call is answered all three parties including you will be in the conference call You can transfer an incoming call to an extension mobile etc There are two ways to transfer the call Blind Transfer and Attended Transfer f Conference to Blind Transfer Blind transfer allows you to transfer the call direct to a number with below steps Conference to e Press Tran soft key The call will go on hold and there will be a dial tone e Dial the phone number or extension that you want to transfer the call to Hang up and you will be disconnected from the call Transfer to h e To disconnect all parties hang up Transfer to 281
7. We E Stand attached Note Headset is not included in the packing list De ri T Step 3 Connect Network and Power K E Wa He e fT LI i il E 7 m Fi b a w il N el 7 j F 5 TM ocsv Internet PC EA You can connect the phone to the AC Power directly by using the power adapter The phone can also share the network connection with other network devices such as Computer Connect the phone s PC Port and Computer s Network Port together using an Ethernet cable A tpg comau f 131423 business voip Handset User Manual 2 0 Phone Button Features Call message soft keys time and date 1 LCD Screen information Power Indicator 2 LED Indicates phone power status 3 Line DSS keys Activate other accounts 4 Message key Indicates and accesses messages 5 Headset key Indicates the headset is on S I C GE Gp 6 Forward key Forwards call to another number T Redial key Redials previously dialed number M FORWARD Y Ze Cro x 7 10 Key Pad Digits letters and special characters C l Co Scroll key Scroll through information 11 a and OK key Confirms actions or answer incoming calls i Cancel key Cancel action or reject incoming calls 12 Soft keys Use context sensitive features Adjusts the volume of the handset headset 9 Volume key speaker and ringer business voip A t
8. ersation press the Hold button again You can receive and make other calls while you putting an active call on hold If there is more than one call on hold press the line button press the up down button navigation keys to highlight the call you wish to retrieve and press the Hold button to retrieve the call Note When you are under a hold status putting down the handset will make the conversation go over the speaker instead of hanging up the call 3 3 Call Forward You can setup call forward to divert calls to your voicemail or your preferred mobile or phone number by logging into the Your Account section at TPG website anytime There are 3 call forwarding options available 1 divert any incoming calls 2 divert calls that are not answered within a specified number of rings 3 divert calls if your number is busy Call forwarding from the VolP handset is disabled business voip A tpg com au 131423 Handset User Manual 3 4 Call Waiting Call waiting allows you to accept other incoming calls while you are already in an active call Attended Transfer Attended transfer means transferring a call to a number but before the call is actually transferred you can To enable or disable the call waiting feature have a private conversation first with the second person e Press Menu ln ae Waiting ane ln u Br o To complete attended transfer follow below steps e Use Enable nie softkey to activate inactivate ca eee e Press Tran
9. pg com au 131423 Handset User Manual 3 0 Phone Menu amp Features 3 1 Phone Status This menu shows you the phone s IP Address MAC Address and Firmware version To access this menu press Menu softkey and choose Status To return to previous menu press the Back softkey 3 2 Making and answering calls Making Calls You can make a phone call via 3 call devices 1 Handset 2 Headset and 3 Speakerphone When you pickup the handset or press the button of the call device icon for the corresponding device will show on the LCD screen During a call you can switch between the audio devices by pressing the corresponding buttons or picking up the handset Extension Dialing You can call other extensions by simply dialing the 3 digits extension numbers e g 501 with no cost and the names will be also displayed on both caller and dialer ends You can change Extension Numbers and Name Display by logging into the Your Account section at TPG website Answering Calls To answer a call lift the handset or press the speaker handset button If you are on another call press the Answer softkey as shown below To deny incoming call press the Reject softkey Mute a call To mute a call press the Mute button on the phone and the rA icon will be displayed on the LCD screen To return to a conversation press the mute button again Placing a call on Hold To place a call on hold Press the Hold button To resume to the conv
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