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        Flo-Station (AC/DC) Monitor User Manual
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1.           Installation    2 m                            Figure 4 Wiring preparation and insertion  1 Strip   inch of insulation  2 Seat insulation against connector with no bare wire exposed                 Table 1 Wiring information for AC power                Terminal description Wire color code for North America Wire color code for EU  Hot Black Brown  Neutral White Blue  Protective Earth  PE  Green Green w yellow tracer                            Figure 5 Wiring for AC power                   1 Fuse holder 5 Line wire   2 Power reset button 6 AC power block   3 Ground wire 7 Protective earth grounding block  4 Neutral wire             11    Installation    3 2 2 2 DC power  WARNING  Do not connect AC power to a DC monitor   Important Note  Always use 18 AWG wire  stranded with 85  overall braid     1  Remove the bottom cover  Figure 2 on page 8      2  Insert the power cable through the strain relief fitting or conduit hub in the bottom of  the enclosure     Properly prepare each wire  Figure 4 on page 11      4  Install the ground wire or cable braid to the protective earth grounding block   Figure 6  item 2 and item 6   Make sure the ground wire is securely connected     5  Install the negative wire first and then the positive wire into the power terminal   Tighten each wire and then tug gently to make sure the connection is tight     Tighten the strain relief  if used  to secure the cord   Seal any unused openings in the enclosure with conduit sealing plugs     Instal
2.   vapors  mists  dusts or fibers may be present   Before entering any confined space check with your employer for procedures related to  confined space entry     General information    2 2 Product overview    The Flo Station Monitor controls and transmits flow data from Marsh McBirney  MMI   sensors  Figure 1   The Flo Station becomes a powerful open channel flow meter and  data reporting system when it is used with the following components     e MMI sensors     Flo Ware software    e Portable computer or pocket PC  not supplied        Figure 1 Typical Flo Station system       1 AC or DC power cable 4 Flo Dar sensor cable  2 RS232 interface cable 5 Surcharge Velocity Sensor  SVS  cable  3  Flo Tote 3 sensor cable                      2 2 1 System features    The flow meter consists of the Flo Station Monitor  a sensor unit  sold separately   and  the sensor mounting frame assembly  sold separately   Refer to Figure 1  There are two  versions of mounting hardware  permanent and temporary     Note  The Flo Tote 3 sensor requires a mounting band for installation   The four 4 20 mA outputs provide a convenient way to transfer real time flow data to    SCADA and other data collection systems  control systems and display devices  The  optional display shows the flow  velocity  level  totalized flow and other channels     General information    2 2 2 Applications    e Billing purposes      EPA permitting requirements           Inflow Infiltration studies    e Combined sewer overflow
3.  This filter is all that is required for most  applications     If the monitor is installed in a high moisture environment such as a pit  install an optional  desiccant cartridge  Section 7 on page 23   The desiccant cartridge protects the APR  tube from moisture and debris that can affect the accuracy of the surcharge level  pressure transducer on a Flo Dar sensor or primary level on a Flo Tote 3 sensor     1     Remove the hydrophobic filter and attach the desiccant cartridge to the APR port   Figure 10      Note  Two cartridges can be used in series for extra protection     Replace the desiccant cartridge when the color changes to pink                          Figure 10 Desiccant cartridges       1       Hydrophobic filter    2 Moist environment desiccant 3 Low maintenance  moist  cartridge environment desiccant cartridge             3 5 Record the installation measurements    16    o FP    P      Document the site specific data  location  site ID and description    Enter the installation date    Record the serial numbers of the monitor and sensor    Record pipe inside dimension  ID  number     Record Level offset  Sensor Offset or Level Cal as appropriate  Refer to the sensor  manual for the installed sensor     Record the sediment level if applicable        Section 4    4 1 Flo Ware    Operation    Note  The Flo WareTM T200 Software with Flo Dar or Flo Tote 3 file driver is required to set up the  Flo Station     The Flo Ware for Windows software model T200 is a data man
4.  metal conduit or pipe     e To reduce static build up  avoid excessive movement  Transport static sensitive  components in anti static containers or packaging     e To discharge static electricity from your body and keep it discharged  wear a wrist  strap connected by a wire to earth ground       Handle all static sensitive components in a static safe area  If possible  use anti static  floor and work bench pads     3 2 2 Wiring for power    3 2 2 1 AC power    10    The AC and DC units have different power connectors  DC units have a fixed 2 terminal  connector and AC units have a removable connector for the neutral and line wires  Use a  screwdriver to secure all wiring connections     Important Note  Always use 18 AWG wire  stranded with 85  overall braid     1  Remove the bottom cover  Figure 2 on page 8      2  Insert the power cable through the strain relief fitting or conduit hub in the bottom of  the enclosure     Properly prepare each wire  Figure 4      4  Install the ground wire to the protective earth grounding block  Figure 5   Make sure  the ground wire is securely connected     5  Install the neutral and line wires into the AC power connector  Refer to Table 1   Tighten each wire and then tug gently to make sure the connection is tight     Plug the connector into the 100 240 VAC power block   Tighten the strain relief  if used  to secure the cord     Seal any unused openings in the enclosure with conduit sealing plugs     o 0o N       Install the bottom cover 
5.  monitoring       Process control    e Modeling Sewer system evaluations    e Wastewater treatment plant balancing    2 3 Unpack the instrument    Remove the Flo Station and the included RS232 interface cable from the shipping carton   Inspect for any visible damage  If an item is missing or damaged  contact the    manufacturer  Section 8 on page 25      2 4 Front panel    Refer to Figure 2 for the Flo Station Monitor front panel features        Figure 2 Flo Station Monitor features                      Bottom cover 5 RS232 connector  2 Cover attachment screw 6 Atmospheric pressure reference  APR  port hydrophobic  filter  3 Side channel cover access 7 Conduit hubs and strain relief fittings  4 Display  if equipped           Section3 Installation  3 1 Mount the instrument    DANGER  Potential confined space hazards  The monitor is not suitable for manhole  installations     DANGER  Only qualified personnel should conduct the tasks described in this section of the  manual     Important Note  Do not mount the monitor in locations that receive direct exposure to  sunlight or rain    Install the monitor on a flat surface indoors or in an environmental enclosure or protective  covering outdoors     1  Position the unit on the mounting surface  Make sure the unit is approximately  eye level with the cable entry side facing downward  Figure 3      2  Mark the mounting hole positions and drill the appropriate sized holes at the marked  locations     3  Use 6 screws or bolts to attach
6.  screwdriver to open the fuse holder and remove the fuse  Figure 5 on page 11   Item 1      Replace the fuse with a fuse of the same type and rating   Push and twist the cover of the fuse holder to tighten     Install the bottom cover     NO go RA    Apply power to the instrument     5 3 Desiccant replacement    Replace the desiccant cartridge when the color changes to pink  section 3 4 on page 16      5 4 Lithium battery check    Check the back up lithium battery life every six months  Use the Flo Ware software to  check the battery life     19    Maintenance    20    Section 6    Troubleshooting    When a problem occurs  try to determine whether the problem is from the monitor  the  cables or the sensor     Check all connections   Check the connections and make sure that power is applied to the Flo Station   Verify the sensor operation     e Determine if the problem is with just one measurement channel or if the sensor is not  responding at all     e Check the sensor for debris that may have collected          If the sensor is not responding  remove and inspect the connector on the sensor for  moisture  Clean and dry if necessary  Tighten this connector firmly     Verify the monitor operation   Write down all error codes that occur and contact the factory     Restart the microprocessor    If the Flo Station locks up due to a power fluctuation or unknown reason  push the red  reset button to restart the microprocessor  Figure 5 on page 11 or Figure 6 on page 12      21    Tr
7.  single pole  rated resistive load 0 5A  60 VDC  0 5A  60 VAC  normally open pole contact        Output voltage 12 VDC  150 mA output to power external devices      Input voltage 0 to   5 V input for logging only   1  Disconnect power to the Flo Station Monitor     Remove the bottom cover     9    Make sure that the ground wire is connected to the protective earth grounding block   Figure 5 on page 11 or Figure 6 on page 12      4  Insert the cable s  through the strain relief fitting or conduit hub near the CP2  terminal block  Figure 9      5  Install each wire into the terminal block  Tighten each wire and then tug gently to  make sure the connection is tight     Tighten the strain relief  if used  to secure the cable s      Install the bottom cover                       Figure 9 CP2 terminal block connections for input and contact closure       1 Contact closure  normally open  2 Output voltage  12 VDC  3 Input voltage  0 to  5 V 4 Do not use                   3 3 Connect the power source  DANGER  Electrocution hazard  Hazardous supply voltage can shock or cause death  Do not  connect AC power to a DC Monitor     1  Check all connections   2  Replace bottom panel cover     3  Tighten screws on cover     15       Installation    3 4 Optional desiccant    Install the Flo Station monitor in a relatively dry environment such as a control room or  other suitable space  A hydrophobic filter is attached to the atmospheric pressure  reference  APR  port to absorb excess moisture 
8.  the monitor to the surface  Choose a fastener that is  suitable for the mounting surface  concrete  wood  metal  etc       Note  The clearance through the mounting holes is 0 2 inches     4  Make sure the unit is secure     257 8 mm 95 3 mm   10 15 in   3 75 in   la                                  Figure 3 Instrument dimensions    Installation    3 2 Electrical connections    A    DANGER  Electrocution hazard  Always disconnect power to the instrument when making  any electrical connections     When making any wiring connections to the instrument  the following warnings and notes  must be adhered to  as well as any warnings and notes found throughout the individual  installation sections  For more safety information refer to section 2 1 on page 5     3 2 1 A Electrostatic Discharge  ESD  considerations    Important Note  To minimize hazards and ESD risks  maintenance procedures not  requiring power to the analyzer should be performed with power disconnected     Delicate internal electronic components can be damaged by static electricity  resulting in  degraded instrument performance or eventual failure     The manufacturer recommends taking the following steps to prevent ESD damage to  your instrument        Before touching any instrument electronic components  such as printed circuit cards  and the components on them  discharge static electricity from your body  This can be  accomplished by touching an earth grounded metal surface such as the chassis of an  instrument or a
9. AS  MARSH  McBIRNEY    A Hach Company Brand    DOC026 53 00790    Flo Station  AC DC  Monitor    User Manual    November 2009  Edition 3       Hach Company  2008  2009  All rights reserved  Printed in the U S A  mm kt    Table of Contents    SECON SPecilications zen aan 3  Section 2 General information                                  422444244004200nnnnnnonnnennnnnennnnnnnnnonnnnnnnnnennnnnnnnnnnnnnnnn 5  27 2 S 3lEWE I A A AA 5  2 1 1 Use 0 hazardinto malas ee ea 5   2 1 2 Precautionary AAA eat a tebaedaanarecendt 5   2 1 3  Confined space precautions miooo 6   2 2  poe SN een 5 een bier 7  2 2 1  System Tfealufes ana naher uk 7   2 2 2 PAPC ALI ON ee else esse etlichen 8   2 3 Unpack the instrument    ee 8  2 4  PONE Panel nee eu eat 8  Section 3 Installation  2 2  ses ee reisen  9  Sal    Mountthe   instrument 2    9  3 2  Ele  t  ical COMNECIUONS     nenne ainiesschlih hausen Bahn  10  3 2 1 Electrostatic Discharge  ESD  considerations         oooccccnnnnncicicnncoccnnnnancccnnnnncncnncnanannnnnna neo 10   32 2 WIRNGTTORPOWEr an ee eltern ee 10  32 2 1  AG POWEr ae eek 10   3 222 DE BOWEr ne ee ei vars aGevandsen Eaa Aaea eas eu a Ental 12   3 2 3 Sensor cable connections A ee haare 13   3 2 4  4 20 mA OUTPUT CONMECHONS caida iz 14   3 2 5 Additional CONNECtONS u    sen 15   3 3 Connect INE DOWEr SOU nn ee 15  3 4   OPLONal desice A ee een Ge E EE 16  3 5 Record the installation Measurements ici ea 16  Section 4  OHelalloN    unse rd tr  s 17  A A EA DA 17  4 1 1 RS232 s
10. S sensor                                     Terminal Flo Dar wire color  S1  Flo Tote 3 wire color  S1  SVS wire color  S2   1 White White White  2 Black Black Black  3 Clear Orange Orange  4 Red Red Red  5 Green Green Green  6 Black Black Black       13       Installation    3 2 4 4 20 mA output connections    Important Note  Always use 12 to 22 AWG stranded  twisted pair wire     1   2   3     N    Disconnect power to the Flo Station Monitor   Remove the bottom cover     Make sure that the ground wire is connected to the protective earth grounding block   Figure 5 on page 11 or Figure 6 on page 12      Insert the cable s  through the strain relief fitting or conduit hub near the CP1  terminal block  Figure 8      Install each wire into the terminal block  Tighten each wire and then tug gently to  make sure the connection is tight     Note  Each terminal is labeled        for polarity  This is the voltage polarity when a load  resistance is placed across the terminals     Tighten the strain relief  if used  to secure the cable s      Install the bottom cover                    Figure 8 CP1 terminal block connections for 4 20 mA outputs       1       Flow  Channel 1     2 Level  Channel 2  3 Velocity  Channel 3  4 Surcharge level   Channel 4                 14       Installation    3 2 5 Additional connections  Important Note  Always use 12 to 22 AWG stranded  twisted pair wire     The following optional connections can be made on the CP2 terminal block     e Contact closure
11. agement and instrument  communication software package  The software package includes an instrument driver   chart reports  text reports  data editing  text report designer and language designer  site  set up data collection  real time calibration  computer interface cable and an instruction  manual  The Flo Ware is provided on a CD and the Flo Ware FX is provided on an   SD card     Detailed instructions for using Flo Ware T200 software are contained in the Flo Ware  User Manual  The 4 20 mA output setup instructions are found in the extended setup  section  Instructions are also accessed directly from the T200 program via the Help  function  The sensor offset and site specific information such as pipe shape  pipe ID and  sediment level obtained during sensor installation will need to be entered into the site  setup section of T 200 Flo Dar communications  For Flo Dar sensors the    Flow Cal  Method    is typically set for    Direct Mean Velocity    for circular pipes  If the application is a  rectangular channel  the    Flow Cal Method    is set for    Velocity Multiplier        When using the Flo Dar sensor  select    Extended Setup    if you have the optional  extended range feature  Select    Extended Range    level transducer on the ultrasonic level  call screen  Flo  Tote 3 sensors use a  Site Calibration Coefficient   Refer to the Flo Tote 3  user manual for profiling and setting the site calibration coefficient     4 1 1 RS232 serial communications cable    A portabl
12. e computer with Flo Ware software must be connected via a communication  cable to the Flo Station to set up and collect data from the flow meter  The  communication cable is included as part of the Flo Ware software package  Extra cables  may be purchased by registered Flo Ware users     The RS232 Serial Communications Connector is located on the front panel of the  Flo Station housing  The front panel should remain in place whenever the communication  cable is not connected     1  Pull the side channel away from the side of the top cover  Figure 11     2  Remove the piece of molding from the channel    3  Push the channel down to release the bottom attachment and open the cover   4    Plug the RS232 cable into the connector on the front of the monitor    17    Operation          Figure 11 RS232 front panel access    18    Section5 Maintenance    DANGER  Only qualified personnel should conduct the tasks described in this section of the  manual     5 1 Cleaning    Clean the Flo Station periodically  Use a damp cloth only  Do not submerge or douse with  water     5 2 Fuse replacement  AC model     The Flo Station Monitor contains one 5 x 20 mm  1 A 250 V fuse  Failed fuses are an  indication that an equipment problem could exist  Problem resolution and fuse  replacement should be performed only by qualified service personnel     1  Disconnect power to the Flo Station Monitor  including power to relays and other  components  if powered      Remove the bottom cover     a    Use a
13. erial communications Cable in Gaede esonteeneld 17  Section 5 Maintenance ias 19  5 1  GleaniNg  cala 19  5 2 Fuse replacement  AC model  osa ds 19  5 3  Desic  ant replacement ici ee 19  5 4  Lithia battery CHECK A Mo O aaae aaa aiaee La E aAA ARa aaeeeiai 19  Section 6 Troubleshooting                                       4444440440nnennonnennnnnnnnnennnnennennennnnnnnennennennen nennen 21  Section 7 Replacement parts and accessories                              4 44nnensennnnnennnennennennennen nen 23  TA Replacement Parse    23  Section 8 Contact Information                      oonconcnnncicnnncncccnocnconnonnnonncnnnonnnon nono nonnnorn non nnnn nar nnnnncnnnns 25    Table of Contents    Section 1    Specifications    Specifications are subject to change without notice                 Housing   Dimensions 257 8 mm W x 236 7 mm L x 95 3 mm D  10 15 in  x 9 2 in  x 3 75 in    Weight 2 3 kg  5 Ib    Enclosure ABS Plastic  NEMA 4       Operating temperature     10   C to 50   C  14   F to 122   F    20   C to 50   C   4   F to 122 F  without display       Storage temperature     40   C to 60  C   40   F to 140   F  without display           20  C to 60  C  4   F to 140   F  with display       Power requirements             AC 85 264 VAC  47 63 Hz  32 watts   DC 12 VDC for Flo Station without display or Flo Station with display  Backlight off   180 mA  2 1 watts  with  1  4 20 mA utilized   General       Data storage    64 k  16 k cycles of velocity level data        Local t
14. erminal    RS232C at 19 2K Baud       Optional display    Dimensions  1 in  x 3 in  Four lines of text display  FLOW  LEVEL  VELOCITY  TOTAL or any  combination of any four channels containing data  Screens may be programmed to alternate  values displayed        Timebase accuracy    1 second per day       Outputs    Four 4 20 mA outputs  system isolated  up to 600 ohm load  The 4 20 mA outputs are flow   level  velocity or surcharge level        Contact closure    Dry contact closure with adjustable duration selectable  2 seconds maximum  for  flow proportional or alarm based on flow  level  velocity or surcharge level  temperature   battery voltage  each sample  bad sample or analog input    Rating  1 A at 30 VDC  resistive   0 5 A at 125 VAC  resistive         Setup Data retrieval    Flo Ware for windows software is the user on site setup  data management  and report  generation software  It is compatible with desktop portable computers using   Windows 95 98 2000 Me NT XP  Flo Ware for windows software can retrieve data from both  Flo Tote and Flo Dar flow meters  Flo Ware FX for Pocket PC has all of the same functionality  as Flo Ware for Windows with the exception of report generation        Warranty       Warranty          1 year          Specifications    Section 2 General information    The contents of this manual is thought to be accurate  The manufacturer is not liable for  direct  indirect  special  incidental or consequential damages resulting from any defect or  o
15. ining in pre entry testing  ventilation  entry procedures   evacuation rescue procedures and safety work practices is necessary to ensure  against the loss of life in confined spaces     Important Note  The following information is provided to guide users of Flo Station Flow  Meters on the dangers and risks associated with entry into confined spaces     On April 15  1993  OSHA s final ruling on CFR 1910 146  Permit Required Confined  Spaces  became law  This new standard directly affects more than 250 000 industrial  sites in the U S A   and was created to protect the health and safety of workers in  confined spaces     Definition of a confined space   A confined space is any location or enclosure that presents or has the immediate  potential to present one or more of the following conditions       Anatmosphere with less than 19 5  or greater than 23 5  oxygen and or more than  10 ppm Hydrogen Sulfide  H  S        Anatmosphere that may be flammable or explosive due to gases  vapors  mists  dusts  or fibers     e Toxic materials which upon contact or inhalation  could result in injury  impairment of  health or death     Confined spaces are not designed for human occupancy  They have restricted entry and  contain known or potential hazards  Examples of confined spaces include manholes   stacks  pipes  vats  switch vaults  and other similar locations     Standard safety procedures must always be followed prior to entry into confined spaces  and or locations where hazardous gases
16. l the bottom cover           Figure 6 Wiring for DC power             1 Power reset button 4 Positive wire  2 Ground wire 5 DC power terminal  3 Negative wire 6 Protective earth grounding block                12    Installation    3 2 3 Sensor cable connections    A       DANGER  Potential confined space hazards  If conduit is installed from the monitor to the  sensor  the conduit must be sealed to keep sewer gases out of the electronics     The S1 terminal block is used for the Flo Dar or Flo Tote 3 sensor connections  The S2  terminal block is used for the optional Flo Dar SVS sensor connections  Figure 7      1  Disconnect power to the Flo Station Monitor    2  Remove the bottom cover    3  Make sure that the ground wire is connected to the protective earth grounding block   4    Insert the sensor cable s  through the strain relief fitting or conduit hub near the  S1 and S2 terminal blocks     5  Install each wire into the terminal block as shown in Figure 7 and Table 2  Tighten  each wire and then tug gently to make sure the connection is tight     6  Insert the APR reference tube into the strain relief fitting until it stops   Figure 7  item 2      7  Tighten the strain relief  if used  to secure the cable s      8  Install the bottom cover                       O    Figure 7 S1 and S2 terminal blocks       1       Strain relief fitting    2 APR reference tube 3 Sensor cable                Table 2 Terminal block connections for Flo Dar  Flo Tote 3 and Flo Dar optional SV
17. mission in this manual  even if advised of the possibility of such damages  In the interest  of continued product development  the manufacturer reserves the right to make  improvements in this manual and the products it describes at any time  without notice or  obligation  Revised editions are found on the manufacturer   s website     2 1 Safety information    Please read this entire manual before unpacking  setting up or operating this equipment   Pay attention to all danger  warning and caution statements  Failure to do so could result  in serious injury to the operator or damage to the equipment     To make sure that the protection provided by this equipment is not impaired  do not use  or install this equipment in any manner other than that specified in this manual     2 1 1 Use of hazard information    DANGER  Indicates a potentially or imminently hazardous situation which  if not avoided  will  result in death or serious injury     WARNING  Indicates a potentially or imminently hazardous situation which  if not avoided   could result in death or serious injury     CAUTION  Indicates a potentially hazardous situation that may result in minor or moderate  injury     Important Note  Indicates a situation which  if not avoided  may cause damage to the  instrument  Information that requires special emphasis     Notice  Indicates a situation that is not related to personal injury     2 1 2 Precautionary labels    Read all labels and tags attached to the instrument  Personal i
18. njury or damage to the  instrument could occur if not observed        This is the safety alert symbol  Obey all safety messages that follow this symbol to avoid potential injury  If on the  instrument  refer to the instruction manual for operation or safety information        This symbol  when noted on the product  indicates that a risk of electrical shock and or electrocution exists        This symbol  when noted on the product  identifies the location of the connection for Protective Earth  ground         This symbol  when noted on the product  identifies the location of a fuse or current limiting device        This symbol indicates the presence of devices sensitive to Electro static Discharge  ESD  and indicates that care  must be taken to prevent damage to the equipment        Electrical equipment marked with this symbol may not be disposed of in European public disposal systems after   12 August of 2005  In conformity with European local and national regulations  EU Directive 2002 96 EC    European electrical equipment users must now return old or end of life equipment to the Producer for disposal at no  charge to the user    Note  For return for recycling  please contact the equipment producer or supplier for instructions on how to return  end of life equipment  producer supplied electrical accessories  and all auxiliary   items for proper disposal     xt pop  e                General information    2 1 3 Confined space precautions    A    DANGER   Explosion hazard  Tra
19. oubleshooting    22    Section7 Replacement parts and accessories    7 1 Replacement Parts          Description Item number  Moisture block cartridge  air tube 151000201  Desiccant cartridge  moist environment 55032  Desiccant cartridge  moist environment  low maintenance 5027  RS232 interface cable 570007301  Fuse  AC 015804  Cord  power  AC 24500M  Software CD  Flo Ware 800015301             23    Replacement parts and accessories    24    Section 8 Contact Information    Ordering information for the U S A     By Mail   Hach Company  By Telephone  By Fax  4539 Metropolitan Court   800  368 2723 301 874 8459 Frederick  MD 21704 9452  U S A    Ordering information by e mail   hachflowsales hach com    Information Required    e Hach account number  if available  e Billing address     Your name and phone number e Shipping address  e Purchase order number e Catalog number  e Brief description or model number e Quantity    European Union  Flow Tronic  Rue J H  Cool 19a  B 4840 Welkenraedt  Belgium  Tel     32 87 899799  Email  site flow tronic com  www flow tronic com    Outside the U S A  and EU    Hach Company maintains a worldwide network of dealers and distributors  To locate the  representative nearest you  send E mail to hachflowsales hach com or visit  www hachflow co     Technical Support  Technical and Customer Service Department personnel are eager to answer questions  about our products and their use  In the U S A   call 1 800 635 1230  Outside the U S A   and Europe  
20. send E mail to hachflowservice hach com or call 1 301 874 5599     Repair Service  Authorization must be obtained from Hach Company before sending any items for repair     To send the monitor to the factory for repair   1  Identify the serial number of the monitor unit   2  Record the reason for return     3  Call the Customer Service Department  1 800 368 2723  and get a Service Request  Number  SRN  and shipping label     4  Use the shipping label provided and ship the equipment in the original packaging if  possible     Note  Do not ship manuals  computer cables  or other parts with the unit unless they are required for  repair     25    Contact Information    26    5     6   7   8     Make sure the equipment is free from foreign debris and is clean and dry before  shipping  Sensors returned without cleaning will be charged a fee     Write the SRN number on the shipping box   Make sure that all return shipments are insured     Address all shipments to     Hach Company   5600 Lindbergh Drive   North Dock  Loveland  Colorado  80539 0389 U S A   Attn  SRN XXX    
    
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