Troubleshooting Wireless Connection to eduroam
Contents
1. Scan for hardware changes Uninstalls the driver for the selected de Unfold Network Adapters and right click on the Wireless Adapter Select Uninstall The driver will be uninstalled All wireless profiles will also be removed Confirm Device Uninstall A Intel R WiFi Link 5300 AGN Waming You are about to uninstall this device from your system Important note Make sure that Delete the driver software for this device is unchecked Right click on Network Adapters again and select Scan for hardware changes The driver for the wireless network adapter will be re installed Scan for hardware changes Properties Now you need to set up a profile for eduroam again using the manual corresponding to your system C Is your netID valid Go to e service tudelft nl and try to log in If you cannot log in there or any other service webmail blackboard go to the Service Point for assistance with your netID Try to reset your netID password Click change password Use your current password as the new password the aim is just to reset it not to change it D Is TCP IP set to automatic Go to the network adapter settings as described in section 1 wireless adapter enabled E lt Wetwo Network Connections Organize Enable this network device Diag Bluetooth Network Connection Mot connected ak amp Bluetoot2. Enable Organize Enable this network device Diag w Bluetooth Network Connection mus Mot connected A amp Bluetooth Device Personal Area xK a A Wireless Network Connection a i Disabled Ipt Status Diagnose Create Shortcut Delete Rename e Windows Vista and Windows 7 only Is wireless enabled in the Windows Mobility Center Press and hold the Windows key and press x alternatively enter mobility in the start menu search box The mobility center opens Ea Display w Fully charged B brightness T Mute 100 n Wireless off A a Balanced v Turn wireless on Brightness Volume Battery Status Wireless Network ki Primary No display No sync i Rh landscape A connected partnerships Not presenting Rotate screen Connect display Sync settings Turn on Screen Orientation External Display Sync Center Presentation Settings if Wireless Network is set to off Click Turn wireless on Fully charged alll w 100 a Connected Display brightness Mute aj t Balanced M Turn wireless off Brightness Volume Battery Status Wireless Network ks Primary No display No sync E Ro landscape A connected partnerships Gey Not presenting Rotate screen Connect display Sync settings Turn on Screen Orientation External Display Sync Center Presentation Settings B Adapter drivers First go to you
3. Troubleshooting Wireless Connection to eduroam 4 TU Delft 2 Troubleshooting Wireless Connection to eduroam This guide provides steps for troubleshooting your wireless connection So if even after following the manual your laptop cannot connect to eduroam use this guide to solve any unforseen issues Important note Repeat entering your cedentials to log on to the network at least three times to make sure they were entered correctly and quickly enough Not connected 1 Is the wireless adapter enabled section A page 3 to wireless o 2 Repair diagnose connection via right clicking on the wireless icon Disable Status Change Windows Firewall settings Open Network Connections Disconnect from Windows XP Connect to a network Turn on activity animation i Troubleshoot problems Turn off notification of new networks Open Network and Sharing Center Diagnose and repair 15 18 Network and Sharing Center FEJER 7 Te ENGT e i Ido alll 22 06 2010 Windows 7 Windows Vista 3 Create a new eduroam profile using the manual Remove the existing eduroam profile before making a new one 4 Reinstall the adapter driver section B page 4 Stuck at connect 5 Is the date and time correct authenticate Double click on the clock on your taskbar and correct it 6 Is your netID valid section C page 4 Connected but 7 Is TCP IP set to automati
4. c section D page 5 no internet o 8 Check firewall anti virus program section E page 5 A Wireless adapter enabled Example of a slider and a touch button with activated light Is the light indicating wireless on the laptop on Activate the wireless hardware switch on the laptop The light indicating wireless is now lit Enable the wireless network connection First go to the Network Adapter Settings Windows XP Go to Start gt Control Panel gt Network and Internet Connections gt Network Connections fa ee S Control Panel Network and Sharing Center Tasks Network and Sharing Center View computers and devices Connect to a network Manage wireless networks D iB Set up a connection or network LAPTOP Manage network connections This computer Diagnose and repair jo Network 5 Private network Windows Vista Go to Start gt Control Panel gt Network and Internet gt Network and Sharing Center gt Manage Network Connections s go gt Control Panel Network and Internet Network and S5 Control Panel Home View your basic network infi Manage wireless networks LY Change adapter settings i ange advanced sharing This computer sengs View your active networks Windows 7 Go to Start gt Control Panel gt Network and Internet gt Network and Sharing Center gt Change Adapter Settings Right click on Wireless Network Connection and select
5. h Device Personal Area K a Me Wireless Network Connection P Disabled Status Diagnose Create Shortcut Delete Rename Properties Right click on the Wireless Network Connection and select Properties Networking Sharing Connect using EF Intel R Wireless WiFi Link 4965AGN This connection uses the following items DN Client for Microsoft Networks Z QoS Packet Scheduler amp File and Printer Sharing for Microsoft Networks Intemet Protocol Version 6 TCP IPv Intemet Protocol Version 4 TCP IPv4 Link Layer Topology Discovery Mapper 1 0 Driver Link Layer Topology Discovery Responder Install Uninstall Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Select Internet Protocol Version 4 TCP IPv4 and choose Properties Internet Protocol Version 4 TCP IPv4 Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports rig nee Sire ga ya need to ask your network administrator appropriate IP s Obtain an IP address automatically Use the following IP address addr Obtain DNS server address automatically Use the following DNS server addresses Make sure both Obtain an IP adress automatically and Obtain DNS server addre
6. r Device Manager System Properties ajx System Restore Automatic Updates Remote General Computer Hame Hardware Advanced Device Manager P The Device Manager lists all the hardware devices installed onvour computer Use the Device Manager to change the properties of any device Device Manager Miri ort Windows XP Go to Start gt Control Panel gt System and go to the Hardware tab Click on Device Manager E a H See more results Device Manager Shut down Windows Vista and Windows 7 Go to Start and type Device Manager into the Search bar Select Device Manager in the Search Results File ania View Help gt a E N 6 4 23 Appeltje p pe Batteries b J Bluetooth Radios b jE Computer gt Disk drives My Display adapters gt ef DVD CD ROM drives b oe Human Interface Devices b 4g IDE ATA ATAPI controllers gt IEEE 1394 Bus host controllers p Keyboards pl t Monitors a at Network adapters Bluetooth Device Personal Area Network Bluetooth Device RFLOMM Protocol TDD ili Broadcom Net amp treme 57x Gigabit Controller Liat Intel R Wireless WiFi Link 49654G fone Sa ee gt 9 PCMCIA adapters ey gt Ports COM amp LPT Leora b E Processors Uninstall fi le Smiart card readers b 4 Sound video and game controllers p gt Storage controllers Properties p JE System devices D Uniwersal Serial Bus controllers
7. ss automatically are selected 2 8 Check firewall anti virus program This section can be a little tricky If you re uncomfortable or unfamiliar with configuring protection software such as anti Virus anti malware and firewall appcations consider calling in some assistance for this step It s important not to permanently disable or compromise the protection of your computer Locate your security program normally visible as an icon on the right side of the task bar Right or left click to open it Does it have a firewall function Disable it and try connecting Reconfigure the firewall so it doesn t block the connections required to connect to the network or use the windows firewall instead Start gt Control Panel gt Windows Firewall Disable your anti virus program and try connecting 7 De install your anti virus program Some firewall applications are known for unknown reasons to block normal wireless Eduroam operations in certain cases If that solves the problem consider to switch to another firewall anti virus application such as Microsoft Security Essentials http microsoft com security_essentials
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