User manual
Contents
1. CCV S C TAP ACQUIRER PARAMETER REPORT CCV host e The TMS Terminal ID of the payment TMS TERM ID PKB5 terminal DATE 01 06 2012 10 09 45 e The date and time on which the report is printed ACQUIRER TERM ID CT370054 ACQUIRER ID 52600007 ACQUIRER PARAM ID 52600007 C TAP IP ADDRESS 194 104 96 42 C TAP TCP PORT 10000 CONNECTION TIMEOUT 45 SEC BRAND NAME VISA make NAME name of the payment CARD BRAND PARAM ID 00000007 l MERCHANT ID 455600707815 e MERCHANT ID the registration MCC 3314 number for the payment card VOICE REFERRAL NO 0000021206500600 ALLOWED SERVICES B480 CANCELLATION REFUND SALE AFTER RESERV RESERVATION e Under ALLOWED SERVICES you SALE can see which types of transactions SALE REFERRAL the acquirer allows for the payment card MAX TIP et MAX EXTRA the maximum MAX AMOUNT TIP percentage of the transaction amount ACCOUNT NUMBERS a cardholder may tip ACCOUNT LABEL e MAX AMOUNT EXTRA the ACC No maximum amount a cardholder may tip REPORT END The example above shows which types of transactions the acquirer allows you to perform with the VISA payment card if the payment card of the cardholder supports this With this payment card e sales cancellations refunds reservations sales after reservations and sales after referrals may be performed The last transaction may also be cancelled e the cardholder is allowed to tip during a transaction The t2. ALLOWED SERVICES NOT VALID Please note was the changing of the registration number for the payment card or the adding of the payment card unsuccessful The new registration number may not yet be known to the transaction processor Check with the acquirer whether the registration number has already been activated Is this the case Then check whether you entered the registration number correctly You can print and check a Brand relation report for this see subsection 5 1 CID110A 08062013 39 56 6 1 6 2 6 3 6 3 1 CCV Ie FINANCIAL REPORTS The different types of reports Your payment terminal keeps record of the number of transactions performed during a certain period a day or a shift This period starts after you perform the activation of the terminal If you perform a deactivation of the terminal the period finishes The following reports will be printed automatically Financial reports E journal If the E journal is printed a copy of the receipt of each transaction performed during a period will be printed Please note this report is only printed if the E journal feature on the payment terminal is enabled see subsection 6 4 1 Total report A total report is a report of the daily totals of all transactions you performed during a period per type of transaction and type of card Automatically printing reports at a deactivation of the terminal If you perform a deactivation of the
3. User manual CCV Budget CCV ou Malfunctions caused by non compliance with the user manual are not covered by the service agreement The definition of service provided by CCV and the conditions that apply to this service provision are described in the General Terms and Conditions of CCV Holland BV dated August 2012 and the service leaflet of the corresponding product These documents have already been included in the offer All rights reserved No part of this publication may be reproduced stored in computerised databases or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of CCV Holland BV TABLE OF CONTENTS PMN N k eee RD 2 4 6 1 6 3 CID110A 08062013 INTRODUCTION The CCV Budget payment terminal The parties that make it possible to perform transactions INSTALLATION OF THE PAYMENT TERMINAL Components supplied Installation requirements 2 2 1 Installation of the payment terminal 2 2 2 Use of the card reader 2 2 3 Environmental factors Connecting the equipment Setting up communication 2 4 1 Getting an Internet subscription 2 4 2 Setting a static IP address 2 4 3 Setting a dynamic IP address 2 4 4 Testing the communication links WORKING WITH THE PAYMENT TERMINAL Overview of the payment terminal Operating the payment terminal 3 2 1 Entering letters The menu of the payment terminal Sua Symbo
4. COMMUNICATION MERCHANT PASSWORD E JOURNAL 6 Select COMMUNICATION CID110A 08062013 10 56 Screen of the VX 520 COMMUNICATION SELECT MODEM TCP IP TCP IP RESET ALL DHCP STATIC IP ADDRESS IP ADDRESS DNS1 Action 7 Select TCP IP 8 Select STATIC IP ADDRESS Please note during the following actions you can enter the IP address subnet mask and gateway using the numeric keypad and lt Alpha gt key see subsection 3 3 1 TCP IP TERMINAL IP ADDRESS SUBNET MASK GATEWAY TERMINAL IP ADDRESS 0 0 0 0 TCP IP TERMINAL IP ADDRESS SUBNET MASK GATEWAY SUBNET MASK 0 0 0 0 TCP IP TERMINAL IP ADDRESS SUBNET MASK GATEWAY 0 0 0 0 TCP IP TERMINAL IP ADDRESS SUBNET MASK GATEWAY 9 Select TERMINAL IP ADDRESS Press lt CORR gt enter the IP address and confirm with lt OK gt Select SUBNET MASK Press lt CORR gt enter the subnet mask and confirm with lt OK gt Select GATEWAY Press lt CORR gt enter the gateway and confirm with lt OK gt Press lt STOP gt repeatedly until you are back at the home screen Please note after setting the communication always check whether you have set the data communication link correctly To this end you can test the communication links of the payment terminals see subsection 2 4 4 CID110A 08062013 11 56 CCV ge 2 4 3 Setting a dynamic IP address Does your payment terminal not work with a static IP address but a static
5. wj MAIN MENU DISPLAY INFO SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU FUNCTIONS CONFIGURE 4 Scroll to and select DIAGNOSIS BIKE NOS DIAGNOSIS COMM TEST 5 Select COMM TEST COMM TEST TERMINAL C TAP 6 Select TERMINAL TERMINAL ALL CONNECTIONS TMS CONFIGURATION TMS CONFIG BACKUP NJ Select ALL CONNECTIONS After all connections have been tested a report will be printed Please see the next page for an example of such a report Check in the report whether all connections are working properly CID110A 08062013 13 56 CCV Holland B V Westervoortsedijk 55 6827AT Arnhem COMM TEST ALL CONNECTIONS DATE 01 06 2012 10 09 15 TMS TERM ID CLS01 IP CONFIGURATION DYNAMIC TERMINAL IP ADDRESS 192 1685 214 TMS Terminal ID Your payment SUBNET MASK 255 255 255 0 terminal is registered on the CCV GATEWAY 192 168 5 1 Terminal Management System under IP ADDRESS DNS1 192 168 5 1 IP ADDRESS DNS2 0 0 0 0 TERMINAL TMS INSTALLATION 194 104 96 44 15000 CONNECTION OK TCP IP SESSION TMS CONFIGURATION 194 104 96 44 15001 CONNECTION OK TCP IP SESSION ZONTALK SERVER 194 104 96 44 15002 CONNECTION OK TCP IP SESSION An overview of all tested connections C TAP e Result OK the connection is working CCV host adt os 194 104 96 43 10000 e Result NOK the connection is not working
6. IP address has been set Then please perform the following actions to remove the static IP address Screen of the VX 520 Action SALE mi 1 Press the purple function key below the icon to open the menu 01 06 12 OTHER TRX sm MAIN MENU DISPLAY INFO SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select CONFIGURE CONFIGURE CONFIGURE TERMINAL C TAP 5 Select TERMINAL TERMINAL COMMUNICATION 6 Select COMMUNICATION MERCHANT PASSWORD E JOURNAL COMMUNICATION SELECT MODEM TCP IP 7 Select TCP IP TCP IP RESET ALL DHCP STATIC IP ADDRESS IP ADDRESS DNS1 8 Select RESET ALL DHCP and then press lt STOP gt TCP IP PLEASE WAIT NOTE THIS MAY TAKE 9 Wait between 10 and 30 seconds and Dress lt S TOP gt 10 30 SECONDS repeatedly until you are back at the home screen Please note after setting the communication always check whether you have set the data communication link correctly To this end you can test the communication links of the payment terminals see subsection 2 4 4 CID110A 08062013 127 96 CCV O 2 4 4 Testing the communication links To test the communication links of your payment terminal please perform the following actions Screen of the VX 520 Action SALE mi 1 Press the purple function key below the icon to open the menu 01 0612 OTHER TRX
7. Static IP address CID110A 08062013 A financial report showing the total amounts of all transactions that were performed during a period specified per transaction processor type of payment card and transaction type The party to which the transactions are offered according to the Common Terminal Acquirer Protocol The transaction processor then sends the transactions offered to the correct acquirer A set IP address that will not change over time 59 56 11 CONTACT DETAILS Telephone numbers CCV CCV Service Centre for failures and ordering supplies Ordering supplies via the Internet CCV Sales department Opening hours CCV CCV business hours Monday to Friday CCV Service Centre Monday to Friday Saturday Sunday Note 24 hour service only for urgent failures General address details CCV CCV Holland B V PO Box 9226 6800 KH Arnhem the Netherlands 31 0 88 228 9911 31 0 88 228 9900 info nl ccv eu www ccv nl mnn A Telephone numbers acquirers European Merchant Services EMS B S Card Service American Express Bank Card Company BCC China UnionPay Citibank ConCardis Diners Club JCB OmniPay PaySquare YourGift Cards CID110A 08062013 CCV I 31 0 88 228 9849 em www ccv nl Web shop 31 0 88 228 9870 8 30 AM 5 PM 7 AM 10 PM 8 AM 6 PM 9 AM 5 30 PM 31 0 20 660 3120 31 0 20 427 8344 31 0 20 504 8333 32 22 05 87 87 31 0 30 28
8. is for the cardholder and one copy is for your records Make sure the cardholder signs the copy of the receipt intended for your records for approval Cancellation To cancel a previously performed transaction you can perform a cancellation Please note to cancel the previously performed transaction you will need an authorisation code This code is printed on the copy of the receipt of the transaction you wish to cancel Please see the next page for an example of a copy of the receipt with an authorisation code Performing a cancellation goes as follows Screen of the VX 520 Action SALE 1 Select OTHER TRX 01 06 12 OTHER TRX rO I TRANSACTION CANCELLATION 2 Select CANCELLATION RESERVATION SALE AFTER RESERV PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt CANCELLATION 4 Enter the amount and confirm with lt OK gt AMOUNT EUR 0 00 CHOOSE CANCELL TYPE SALE 5 Select the type of transaction you wish to cancel CASH ADVANCE RESERVATION CID110A 08062013 27 56 CANCELLATION 6 AUTHORISATION CODE TOT 0 01 EUR 7 YOUR CARD PLEASE CANCELLATION 8 TOT 0 01 EUR OK APPROVED 9 REMOVE CARD PLEASE RETURN UNIT 10 TO ATTENDANT CANCELLATION TRANSACTION OK Journal CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000002 MASTERCARD A00002301 Card xXxx
9. of the cardholder may be defect If this transaction is unsuccessful there may be a problem with the card reader of the payment terminal e Reset the payment terminal by interrupting the power supply for 15 seconds In case of communication problems e Reset the payment terminal by interrupting the power supply for 15 seconds e Check whether the Ethernet cable is properly connected to the terminal and the modem or router Also check whether the connectors of the payment terminal and the Ethernet cable are damaged e Test the communication links of the payment terminals See subsection 2 4 4 e Do you suspect that your terminal is not connected Please contact your Internet service provider to check your connection and your subscription e Does the connection work properly and the aforementioned actions did not solve the failure Then please contact the CCV Service Centre for technical support Please note make sure you have the TMS Terminal ID or the payment terminal code at hand This will enable our employees to help you faster Read how you can find this information on the following page CID110A 08062013 51 56 8 3 1 CCV Ie Looking up the TMS Terminal ID and the payment terminal code The TMS Terminal ID is the number under which your payment terminal is registered on the CCV Terminal Management System You can look up the TMS Terminal ID in your payment terminal yourself To look up the TMS Terminal ID perform
10. payment terminal was delivered to you as a plug amp play package you must connect it yourself Connect the equipment as described in the example table below Should the equipment be disconnected temporarily to be placed at a different location Then also connect the equipment as described in the table below Connecting the VX 520 1 Push the tab back and slide the cover back to remove it 2 Use the power cable to connect the payment terminal to an outlet sm Connecting to an ag outlet 230 volts sree VESA Dt WOOP Row CID110A 08062013 8 56 CCV Connecting the VX 520 3 Use the Ethernet cable to connect the payment terminal to a communication module Ethernet modem or Ethernet router Connecting to an Ethernet modem Etherngt router 4 Replace the cover 2 4 Setting up communication Your payment terminal must be able to communicate over the Internet This is necessary to forward transactions to an acquirer for further processing but also to communicate with the CCV Terminal gu Management System For instance new software can be installed on your terminal by communicating with the Terminal Management System CID110A 08062013 9756 CCV Ie 2 4 1 Getting an Internet subscription Your payment terminal is connected to a data communication link for example a cable or ADSL via the Ethernet connection For a data communication link you can take ou
11. the following actions Screen of the VX 520 Action SALE 01 06 12 OTHER TRX mi MAIN MENU DISPLAY INFO MERCHANT MENU 2 SERVICE MENU DISPLAY INFO CUSTOMER SERVICE TERMINAL COMMUNICATION TERMINAL TMS TID CSL001 CONF TYPE V520NLSW CONF VERS 09 24 4 SOFTW VERS 09 24 PINPAD VERS 0322 01 06 2012 10 09 20 Select TERMINAL lf you cannot look up the TMS Terminal ID you may also refer to the payment terminal code of the payment terminal You can find the payment terminal code on the copies of the transaction receipts Payment terminal code in this example 573201 CID110A 08062013 gt 1 Press the purple function key below the symbol to open the menu Select DISPLAY INFO Write down the TMS Terminal ID in this example CSL001 Journal CCV Holland B V Westervoortsedijk 55 6827AT Arnhem Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000002 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence Nr 00 Valid thru 30 04 14 SALE Date 01 06 2012 10 09 Auth code 425544 Total 0 01 EUR YOU HAVE PAID 52 56 9 1 9 2 CCV Ie ACCESSORIES FOR THE PAYMENT TERMINAL Ordering accessories Would you like to order accessories for your payment terminal You can do this in the following ways e via the Internet www ccv nl Web shop e by telephone 31 0 88 228 9849 e via the payment terminal only prin
12. the registration number was changed correctly ACQUIRER PARAMETER SESSION SUCCEEDED DATE 01 06 2012 10 09 45 ACQUIRER TERM ID ACQUIRER ID CT360341 52800009 CCV host ACQUIRER PARAMETER ID CARD BRAND MERCHANT ID ALLOWED SERVICES CARD BRAND PARAMETER ID CARD BRAND MERCHANT ID ALLOWED SERVICES CARD BRAND PARAMETER ID NEXT UPDATE REPORT END ACQUIRER PARAMETER SESSION SUCCEEDED 00000003 VISA 2002 4556313520 B480 00000004 MasterCard 2003 455600707814 B480 00000007 01 07 2012 05 22 00 DATE 01 06 2012 10 09 45 ACQUIRER TERM ID ACQUIRER ID CT360341 52800009 CCV host ACQUIRER PARAMETER ID CARD BRAND MERCHANT ID ALLOWED SERVICES CARD BRAND PARAMETER ID ALLOWED SERVICES NOT VALID CHECK MERCHANT ID FOR VISA CARD BRAND MERCHANT ID ALLOWED SERVICES CARD BRAND PARAMETER ID NEXT UPDATE REPORT END 00000003 VISA 2002 4556313529 0000 000000004 MasterCard 2003 455600707814 B480 000000007 01 07 2012 05 22 00 This receipt is printed if the change was implemented successfully In this example the VISA and MasterCard payment cards can be processed by transaction processor CCV This receipt is printed if the change was not implemented successfully In this example the VISA card was not added correctly or the registration number was not changed correctly The following message will appear
13. 3 7333 31 0 20 651 4211 31 0 20 794 8630 31 0 20 654 5500 31 0 30 283 7333 31 0 30 283 7333 31 0 30 283 7333 31 0 10 240 9259 56 56
14. 6 CCV Ie 7 OPTIONAL FEATURES 7 1 Overview of the optional features On your payment terminal you can use optional features Some of these features can be activated via the CCV Service Centre while other features are only available if allowed by an acquirer Feature Description Availability Dynamic Currency Dynamic Currency Conversion provides your foreign If allowed by the Conversion customers with the ability to pay in their own acquirer currency Transaction attribute While performing a transaction you can add an Activation only via the attribute to the transaction for example a number CCV Service Centre or description The attribute will appear on the copy of the receipt Employees The Employees feature provides insight into the Activation only via the transactions your employees perform during a shift CCV Service Centre e After the deactivation of the terminal a report is printed in which the totals of the transactions performed are specified per employee The name of the employee performing the transaction appears on the copy of the receipt The employee can print a personal report of the transactions he or she performed 7 2 Instruction cards for optional features You can find instruction cards for optional features on our website www ccv nl Service Manuals CID110A 08062013 48 56 8 1 8 1 1 CCV Ie MAINTENANCE AND FAILURES Maintenance to the payment terminal To exte
15. ALE AFTER RESERV 4 Enter an authorisation code and confirm with lt OK gt AUTHORISATION CODE TOT 0 01 EUR 5 The cardholder inserts the card into the chip card reader or YOUR CARD PLEASE swipes it through the magnetic card reader SALE 6 The cardholder presses lt OK gt to approve the transaction TOT 0 01 EUR OK APPROVED 7 The cardholder removes the card REMOVE CARD PLEASE RETURN UNIT 8 The cardholder hands you back the terminal Now press TO ATTENDANT lt OK gt SALE AFTER RESERV 9 The sale after reservation was successful TRANSACTION OK CID110A 08062013 30 56 4 7 Refund CCV Ie You perform a refund if a product is returned and you wish to return money to the cardholder Performing a refund goes as follows Screen of the VX 520 SALE 01 06 12 OTHER TRX 7 r io 7 TRANSACTION RESERVATION SALE AFTER RESERV REFUND PROTECTED ITEM MERCHANT PASSWORD REFUND AMOUNT EUR 0 00 TOT 0 01 EUR YOUR CARD PLEASE REFUND TOT 0 01 EUR OK APPROVED REMOVE CARD PLEASE RETURN UNIT TO ATTENDANT REFUND TRANSACTION OK PRESS OK TO CONTINUE Action 1 Select OTHER TRX 2 Scroll to and select REFUND 3 Enter the merchant password by default 99999 and confirm with lt OK gt 4 Enter the amount and confirm with lt OK gt 5 The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader 6 The cardholder presses l
16. CONNECTION OK TCP IP SESSION Equens host 82 195 48 7 50496 CONNECTION OK TCP IP SESSION CTAP Scheme 52800001 82 195 48 7 50496 CONNECTION OK TCP IP SESSION CTAP Scheme 52800002 194 104 96 43 10000 CONNECTION OK TCP IP SESSION REPORT END Section 8 3 describes which actions you can perform yourself in case the payment terminal has problems communicating CID110A 08062013 14 56 3 WORKING WITH THE PAYMENT TERMINAL 3 1 Overview of the payment terminal Components of the VX 520 payment terminal Printer cover Printer knob Screen Privacy shield 1 Chip card reader Magnetic card reader CID110A 08062013 Underneath this cover is the thermal printer that prints the receipts and reports Pull the knob back to unlock the printer cover The messages appear on the screen while performing operations with the payment terminal The protective shield around the keyboard Using this protective shield and his or her hand the cardholder can shield the keys of the terminal while entering the PIN code The cardholder can insert a payment card with EMV chip into the chip card reader when performing the transaction see section 3 6 The cardholder can insert a payment card with magnetic strip into the magnetic card reader when performing the transaction see section 3 6 15796 3 2 Operating the payment terminal Keys of the VX 520 payment terminal 1 Grey function keys Selec
17. ERMINAL 5 Select C TAP C TAP CONFIGURATION EDIT RELATIONS 6 Select EDIT RELATIONS SELECT ACQUIRER CCV host 7 Select the transaction processor CCV Equens or Atos Equens host Worldline to which the payment card you want to change is AWL NL host linked EDIT RELATIONS ADD BRAND DELETE BRAND 8 Select CHANGE MERCHANT ID CHANGE MERCHANT ID CID110A 08062013 37 56 Screen of the VX 520 CHANGE MERCHANT ID UnionPay VISA Maestro MERCHANT ID MERCHANT ID 1234 MERCHANT ID MERCHANT ID 1234 CHANGE MERCHANT ID UnionPay VISA Maestro CID110A 08062013 CCV Ie Action Select the payment card for which you want to change the registration number Only the cards that are linked to the selected transaction processor will be shown Press the lt CORR gt key Enter the registration number you received from the acquirer and confirm with lt OK gt Press lt S TOP gt repeatedly until you are back at the home screen An acquirer parameter session will now be started After the acquirer parameter session is completed a receipt is printed Check whether the change was implemented successfully see section 5 3 38 56 5 3 CCV ga Check whether the changes for the payment cards were implemented successfully After making a change for the payment cards one of the receipts below will be printed Check this to see whether the payment card was added successfully or whether
18. FUND REPORT END CID110A 08062013 printed a The date and time on which you printed the total report The TMS Terminal ID of the payment terminal and information on the period to which the report relates Overview of all transactions performed specified per transaction type Overview of all transactions performed that are processed by transaction processor CCV The different transaction types performed are specified per type of payment card 41 56 CCV IS 6 3 2 E journal Please note after printing the E journal will be deleted To print the E journal before the end of the period please perform the following actions Screen of the VX 520 Action SALE mi 1 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX jk MAIN MENU DISPLAY INFO MERCHANT MENU 2 Select MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select REPORTS CONFIGURE REPORTS TERMINAL C TAP 5 Select TERMINAL TERMINAL FINANCIAL PARAMETERS 6 Select FINANCIAL FINANCIAL E JOURNAL CURRENT PERIOD 7 Select E JOURNAL The E journal will now be printed Please see the next page for an example of the E journal FINANCIAL E JOURNAL PRINTED 8 Press lt STOP gt once the E journal has been printed AGAIN STOP OK E JOURNAL 9 T
19. Key Symbol in relief lt 5 gt A full stop lt STOP gt key A cross X lt CORR gt key A vertical bar lt OK gt key A circle O Entering letters On the numeric keypad of your payment terminal you will only see digits Under the numeric keys and the lt gt and lt gt keys however letters and punctuation marks have been programmed You can enter these by pressing the lt ALPHA gt key First press a numeric key then the lt gt key or the lt gt key and then the lt ALPHA gt key Which letter or punctuation mark appears depends on the number of times you press the lt ALPHA gt key see table below OIO NIOIO A QW DN 2X 3X 4X 5Sx 6x 7X 8x 9x 10x 11x 12x 13x 14x a a TIE EEN A B C a b c 2 D EF et 3 G H h i 4 J K Li kits min ER ml nlo p n tefe e Tl ou yftju yv space 0 ptt EJES ES ER prt fs fetta La ft HER ee eee ft EEN p f s fT ef f 7 S ee ft ft po f f pt a cp itv ie st ide For example if you want to enter the word PIN you can do so as follows P Press 7 and then the lt ALPHA gt key once Press 4 and then the lt ALPHA gt key three times N Press 6 and then the lt ALPHA gt key twice CID110A 08062013 17 56 3 3 3 3 1 CCV Ie The menu of the payment terminal The VX 520 payment terminal features a menu that you can use to perform action
20. URNAL Select MAX TRX ENTRIES Press the lt CORR gt key You can now enter the maximum number of transactions to be stored in the E journal Enter the number 0 and confirm with lt OK gt to disable the E journal lf the E journal is disabled the following message will appear on the screen CHANGE E JOURNAL SUCCESSFUL If the message E JOURNAL NOT DELETED DELETE OR PRINT FIRST appears you must first print the E journal see subsection 6 3 2 or delete it See section 6 5 CID110A 08062013 46 56 6 5 Deleting the E journal You can also delete the E journal without printing it Perform the following actions to delete the E journal Screen of the VX 520 SALE a 01 06 12 OTHER TRX sm j rO l 4 MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD MERCHANT MENU REPORTS NONE CONFIGURE FUNCTIONS TERMINAL C TAP TERMINAL CONTACT TMS RESTART TERMINAL DELETE E JOURNAL PROTECTED ITEM MERCHANT PASSWORD E JOURNAL E JOURNAL IS DELETED CID110A 08062013 Action 1 Press the purple function key below the symbol to open the menu Select MERCHANT MENU Enter the merchant password by default 99999 and confirm with lt OK gt Select FUNCTIONS Select TERMINAL Scroll to and select DELETE E JOURNAL Enter the merchant password by default 99999 and confirm with lt OK gt The E journal has been deleted 47 5
21. al The menu options are not displayed at the same height as a function key This arrow indicates the function key you should press to select the menu option Scroll to the first line of a menu Scroll up one line Scroll down one line Scroll to the last line of a menu aae BOM CID110A 08062013 18 56 CCV JO 3 4 Merchant password Access to the merchant menu of the payment terminal is password protected You should also enter this merchant password to perform some actions such as performing the activation of the terminal Please note the merchant password is set by default to 99999 To avoid abuse of your payment terminal by third parties we recommend you change the merchant password To change the merchant password perform the following actions Screen of the VX 520 Action SALE zai 1 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX au MAIN MENU DISPLAY INFO SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select CONFIGURE CONFIGURE CONFIGURE TERMINAL C TAP 5 Select TERMINAL TERMINAL COMMUNICATION E JOURNAL PROTECTED ITEM CURRENT PASSWORD 7 Enter the current password and confirm with lt OK gt PROTECTED ITEM NEW PASSWORD 8 Enter a new five digit password and confirm with lt OK gt 9 Press lt STOP gt repeatedl
22. am 1 Press the purple function key below the symbol reo 01 06 12 OTHER TRX w PROTECTED ITEM MERCHANT PASSWORD 2 Enter the merchant password by default 99999 and confirm with lt OK gt The day is concluded and the payment terminal will automatically print the financial reports Which reports are printed depend on the settings of your payment terminal You can change the settings of your payment terminal yourself See section 6 4 Please note there is a possibility that the printing paper roll runs out of paper while printing the reports Should this happen replace the printing paper roll and print the reports again CID110A 08062013 20 56 CCV 3 6 The use of payment cards The way a cardholder should insert the payment card depends on the payment card A payment card with EMV chip must be inserted into A payment card with a magnetic strip must the chip card reader The card must be inserted in the be swiped through the magnetic card reader card reader with the chip facing up and toward the The card should be swiped through the terminal magnetic card reader with the magnetic strip facing down and toward the terminal 3 7 Placing a printing paper roll Perform the actions below to place a new printing paper roll Always do this carefully The cut edge is sharp and the printer may be hot 1 Open the cover of the printer This is done 2 Place a printing paper roll as indicated in the by pulling back the prin
23. ansaction processor CCV Equens or Atos Worldline Adding a payment card Please note to implement this change you will need the registration number of the payment card You should also know which transaction processor will process the transactions Is this information not known to you Then please contact your acquirer To add a payment card please perform the following actions Screen of the VX 520 Action SALE 1 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX w MAIN MENU DISPLAY INFO MERCHANT MENU 2 Select MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select CONFIGURE CONFIGURE TERMINAL 5 Select C TAP C TAP CID110A 08062013 34 56 Screen of the VX 520 CONFIGURATION EDIT RELATIONS SELECT ACQUIRER CCV host Equens host AWL NL host EDIT RELATIONS ADD BRAND DELETE BRAND CHANGE MERCHANT ID ADD BRAND UnionPay VISA Maestro CCV Ie Action select EDIT RELATIONS Select the transaction processor CCV Equens or Atos Worldline to which you want to link the payment card Select ADD BRAND Select the card you want to add to the payment terminal The message at action 10 only appears if the payment card is already linked to a transaction processor Otherwise the message shown at ac
24. e actual address CID110A 08062013 53 56 GLOSSARY Term Registration number acquirer Acquirer Acquirer parameter session Authorisation code Dutch Payments Association CVC2 code Dynamic IP address Ethernet connection EMV standard E journal Internet provider Cardholder Brand relation report Merchant password Terminal Management System TMS Terminal ID CID110A 08062013 CCV gu Meaning The registration number of a payment card You need this number also called Merchant ID to accept a payment card on your payment terminal A payment service provider or a bank that receives and processes transactions This party also provides data for the acceptance of transactions A communication session with the acquirer host to retrieve acquirer parameters for the payment terminal These parameters determine the types of cards your terminal will accept and how the terminal handles these types of cards A unique code that you must enter during the performance of the transaction types cancellation sale after reservation sale referral extra reservation and cash advance after referral An association that organises the collective tasks in the national payment system for its members The members of the Payments Association are providers of payment services in the Dutch market banks payment service providers and electronic money institutions The Payments Association coordinates the common tasks of the m
25. e cardholder removes the card REMOVE CARD PLEASE RETURN UNIT T The cardholder hands you back the terminal Now press TO ATTENDANT lt OK gt RESERVATION 8 The reservation was successful TRANSACTION OK Please note to actually perform the payment at a later time based on the previously performed reservation you will need an authorisation code This code is printed on the copy of the receipt that is printed after performing the reservation Please see section 4 4 for an example of a copy of the receipt with an authorisation code CID110A 08062013 29 56 CCV Ie 4 6 Sale after reservation lf you have reserved an amount of money for a determined period through a reservation you can perform the actual payment at a later time Performing a sale after reservation goes as follows Screen of the VX 520 Action SALE 1 Select OTHER TRX 01 06 12 OTHER TRX 7 TRANSACTION CANCELLATION 2 Select SALE AFTER RESERV RESERVATION SALE AFTER RESERV SALE AFTER RESERV 3 Enter the amount and confirm with lt OK gt AMOUNT EUR 0 00 Please note to perform this transaction you will need an authorisation code This code is printed on the copy of the receipt of the reservation you performed previously Please see section 4 4 for an example of a copy of the receipt with an authorisation code The code may consist of numbers and letters In subsection 3 2 1 you will find more information on entering letters S
26. ed during this transaction Performing a manual credit card payment goes as follows Screen of the VX 520 SALE 01 06 12 OTHER TRX w AMOUNT EUR 0 00 TOT 0 01 EUR YOUR CARD PLEASE SALE CARD NUMBER OK SALE EXPIRY DATE OK MMYY Action Select SALE Enter the amount and confirm with lt OK gt FEE PS Press the purple function key below the symbol WET Enter the card number and confirm with lt OK gt Enter the expiry date and confirm with lt OK gt Please note you may need a CVC2 code while performing the transaction This is a three digit code It can usually be found on the back of the payment card SALE BRAND NAME BRAND VALIDATION CODE 2 TOT 0 01 EUR OK CID110A 08062013 Enter the CVC2 code and confirm with lt OK gt Press lt OK gt if no CVC2 code is indicated on the card Press lt OK gt to approve the manual credit card transaction 26 56 4 4 CCV Ie Screen of the VX 520 Action PLEASE RETURN UNIT 8 Press lt OK gt TO ATTENDANT SALE 9 The manual credit card transaction was successful Tear off TRANSACTION OK the copy of the receipt and press lt OK gt PRESS OK TO CONTINUE Please note are you performing a transaction with a credit card without a chip the cardholder does not need to enter a PIN code In that case two copies of the receipt are printed automatically immediately after the transaction One copy
27. embers in the area of infrastructure standards and joint product characteristics These are focused on an optimised effective safe reliable and efficient payment system A three digit code applied on the back or front of a payment card for security purposes An automatically assigned IP address that may change over time A connection used to connect devices within a network Your payment terminal is connected to the Internet connection via the Ethernet connection An international standard for payments and cash advances with payment cards A financial report that contains copies of the receipts of all transactions performed during a period An organisation that provides facilities to individuals and or companies with a computer or other device to connect to the Internet The person who is charged money by you for a product and or service and who pays for this with a payment card A report that shows what types of payment cards you can accept with your payment terminal and to which transaction processor s these cards are linked The password that protects the access to the merchant menu and that must be entered during the performance of certain operations System for managing and maintaining payment terminals A unique identification number for a payment terminal that serves as a key to access the CCV Terminal Management System 54 56 Term CCV Ie Meaning Total report Transaction processor
28. ernet router Transactieverwerker VX 520 K aarthouder auna CCVPay Equens of Atos Worldline itgifte betaalkaarte ntrole transactie Uitgevers betaalkaarten Party Explanation Payment terminal You purchased a payment terminal from a payment terminal supplier in supplier this case CCV Cashier As a cashier you are the one operating the payment terminal during the performance of transactions Cardholder The cardholder is the person who is charged a transaction amount for a product or service During the performance of a transaction the cardholder also operates the terminal Internet provider Your transactions are sent to a transaction processor via an Ethernet connection For an Ethernet connection you enter into a contract with an Internet provider Transaction processor The transaction processor forwards the received transactions to acquirers banks or credit card companies for further processing Acquirer The acquirer verifies with the issuer of the payment card whether the transaction with the payment card used may be processed Payment card issuer The issuer of payment cards is usually a bank or financial institution The payment cards are used by cardholders to perform transactions CID110A 08062013 5 56 CCV AJ 2 INSTALLATION OF THE PAYMENT TERMINAL 2 1 Components supplied If the payment terminal was delivered to you as a plug amp play package you have received the following compone
29. he chip card reader 8 1 3 Cleaning of the magnetic card reader Periodic version check of the software What to do in case of a failure 8 3 1 Looking up the TMS Terminal ID and the payment terminal code ACCESSORIES FOR THE PAYMENT TERMINAL Ordering accessories Ordering printing paper rolls via the payment terminal GLOSSARY CONTACT DETAILS Telephone numbers CCV Opening hours CCV General address details CCV Telephone numbers acquirers 4 56 1 1 1 2 CCV Io INTRODUCTION The CCV Budget payment terminal The VX 520 payment terminal allows you to process transactions with payment cards as well as coupons and membership cards The payment terminal is future proof and meets the latest national security requirements and the EMV standard The EMV standard was developed by the credit card companies Europay Mastercard Visa and JCB to prevent payment card fraud Since an EMV chip is implemented in the payment cards instead of a magnetic strip transactions are more secure The parties that make it possible to perform transactions This manual frequently refers to or speaks of parties involved in the performance of transactions Below you will find a list of these parties Leverancier betaalautomaten CCV we Levering betaalautomaat Acquirers banken of creditcardmaatschappijen Uitvoeren transactie Kassier Internet provider Uitvoeren W ig lt gt Oo je transactie ethemet modem eth
30. he following message will appear on the screen E RNAL I aa j JOURNAL IS DELETED CID110A 08062013 42 56 CCV Ie CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem E JOURNAL The date and time on which Date 01 06 2012 10 09 20 you printed the E journal and TMS TERM ID CSLO01 the TMS Terminal ID of the payment terminal JOURNAL Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000002 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Card Sequence Nr 00 The receipt of the sale Valid thru 30 04 14 performed SALE Date 01 06 2012 10 05 15 Auth code 180813 Total EUR 0 01 YOU HAVE PAID ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 JOURNAL Terminal CT380071 Merchant 423600707814 Period 2166 Transaction 00000003 MASTERCARD A00002301 Card xxxxxxxxxxxx6015 Care Sequence Nr 00 The receipt of the cancellation Valid thru 30 04 14 performed CANCELLATION Date 01 06 2012 10 08 15 Auth code 180813 Total EUR 0 01 CANCELLATION AUTHORISED ACQUIRER ID 67300110 TRANSACTION TERMINAL TREATMENT RES 0000 END OF E JOURNAL CID110A 08062013 43 56 6 4 6 4 1 CCV Ie Change settings for reports The E journal feature is activated on your payment terminal by default As a result your payment terminal will print one receipt after performing a transaction by default The second receipt the copy
31. ip amount in this example may not exceed 20 of the transaction amount and not exceed 10 000 Entering a tip during a transaction A tip can be added to a transaction amount This is only possible if allowed by the acquirer During the performance of a transaction the following message will appear on the display of the payment terminal 10 00 EUR ADD EXTRA OK EXTRA 0 00 EUR CID110A 08062013 24 56 4 3 Sale You perform a sale if a cardholder pays you with a payment card Performing a sale goes as follows Screen of the VX 520 i 01 06 12 OTHER TRX a AMOUNT EUR 0 00 TOT 0 01 EUR YOUR CARD PLEASE SALE TOT 0 01 EUR ENTER PIN OK PIN APPROVED REMOVE CARD PLEASE RETURN UNIT TO ATTENDANT SALE TRANSACTION OK CID110A 08062013 Action 1 Select SALE 2 Enter the amount and confirm with lt OK gt Now hand the terminal to the cardholder 3 The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader 4 The cardholder enters the PIN code and approves the transaction with lt OK gt 5 The cardholder removes the card 6 The cardholder hands you back the terminal Now press lt OK gt 7 The sale was successful 25 56 CCV Ie 4 3 1 Perform a manual credit card transaction You can perform a manual credit card payment Since you enter the payment card information manually no card needs to be insert
32. ls for menu options Merchant password Start up and shutdown of the payment terminal Sigil Performing an activation of the terminal 3 52 Performing a deactivation of the terminal The use of payment cards Placing a printing paper roll PERFORMING TRANSACTIONS Overview of the different types of transactions 4 1 1 Which transactions can I perform with a payment card Entering a tip during a transaction Sale 4 3 1 Perform a manual credit card transaction Cancellation Reservation Sale after reservation Refund PAYMENT CARDS View settings for payment cards Change settings for payment cards 5 2 1 Adding a payment card 522 Removing a payment card 5 273 Changing the registration number of a payment card Check whether the changes for the payment cards were implemented successfully FINANCIAL REPORTS The different types of reports Automatically printing reports at a deactivation of the terminal Interim printing of reports 6 3 1 Total report 6 3 2 E journal 5 5 g 6 6 7 rd 7 T 8 9 3 56 6 4 8 2 8 3 9 1 9 2 10 11 11 1 11 2 11 3 11 4 CID110A 08062013 Change settings for reports 6 4 1 Enabling the E journal 6 4 2 Disabling the E journal Deleting the E journal OPTIONAL FEATURES Overview of the optional features Instruction cards for optional features MAINTENANCE AND FAILURES Maintenance to the payment terminal 8 1 1 Cleaning of the payment terminal 8 1 2 Cleaning of t
33. nd the service life of the equipment it is advisable to clean the payment terminal periodically This depends on the number of transactions you perform and the environment in which the terminal is located For example you may notice that the card readers have problems reading the payment cards If this is the case use the special cleaning cards to clean the card readers A special cleaning kit is available for the cleaning of the payment terminal The kit contains e antistatic and antibacterial cleaning pads e a cleaning card for the chip card reader e acleaning card for magnetic stripe reader Chapter 9 describes how you can order the cleaning kit and other supplies Cleaning of the payment terminal To clean the payment terminal please perform the following actions Wipe the casing keyboard and screen of the terminal clean with a cleaning pad Pay extra attention to the keys Like a keyboard or telephone for example the keys may contain a lot of bacteria after a certain period of use CID110A 08062013 49 56 CCV I 8 1 2 Cleaning of the chip card reader To clean the chip card reader of the payment terminal please perform the following actions 1 Insert the cleaning card into the chip card 2 Fixthe grey black part of the card with one reader of the payment terminal hand as shown in the picture Then slide the transparent slider back and forth a number of times with your other hand 8 1 3 Cleaning of
34. nts Overview of the components supplied 1 The VX 520 payment terminal The payment terminal is operated both by you and by the cardholder when performing transactions 2 Power cable The power cable is used to connect the payment terminal to an outlet 230 volts 3 Ethernet cable You connect the Ethernet cable to the payment terminal and a communication module Ethernet modem or Ethernet router You can find more information on connecting the equipment in section 2 3 CID110A 08062013 6 56 2 2 2 2 1 2 2 2 2 2 3 CCV Ie Installation requirements The Dutch Payments Association is an organisation that focuses among other things on the security of electronic payments To increase this security the Dutch Payments Association has established guidelines for the installation of payment terminals and the use of the card reader Installation of the payment terminal e Install the payment terminal in such a way that the cardholder can shield it with his or her hand or body when entering the PIN code To this end comply with the following dimensions when installing the terminal horizontally o Place the terminal at a height between 80 cm and 120 cm You may only deviate from this if a special arrangement guarantees complete protection when entering the PIN code e Entering the PIN code must be invisible when watching from a rise via mirrors cameras or in any other way e During the transaction the ke
35. of the receipt for your records is temporarily stored in the memory of the payment terminal After performing a deactivation of the terminal all the copies of the receipts will be printed automatically You can enable or disable the E journal feature as desired The following subsections provide an extensive instruction on enabling or disabling the E journal Enabling the E journal To enable the E journal you should e set the maximum number of transactions to be stored in the E journal e set the number of transactions after which you want to receive a warning that the E journal is almost full Perform the following actions to enable the E journal Screen of the VX 520 Action SALE ai 1 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX au MAIN MENU DISPLAY INFO MERCHANT MENU 2 select MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select CONFIGURE CONFIGURE CONFIGURE TERMINAL C TAP 5 Select TERMINAL TERMINAL COMMUNICATION MERCHANT PASSWORD 6 Scroll to and select E JOURNAL E JOURNAL MAX TRX ENTRIES CID110A 08062013 44 56 Screen of the VX 520 Action E JOURNAL MAX TRX ENTRIES 8 Press the lt CORR gt key 0 E JOURNAL MAX TRX ENTRIES 9 Enter the number of transactions you wish to store in the E journal and confirm wi
36. on key below the symbol to open the menu 01 06 12 OTHER TRX 3 MAIN MENU DISPLAY INFO MERCHANT MENU 2 Select MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select REPORTS CONFIGURE REPORTS TERMINAL 5 Select C TAP C TAP C TAP FINANCIAL 6 Select PARAMETERS PARAMETERS STATUS PARAMETERS TERMINAL 7 Select BRAND RELATIONS The Brand relation report will PER ACQUIRER now be printed Please see the next page for an example of a BRAND RELATIONS Brand relation report CID110A 08062013 32 56 C TAP RELATION REPORT TMS TERM ID DATE 1234567890 01 06 2012 10 09 20 APPLICATION VERSION 09 17 CARD BRAND TABLE kk CCV kk ACQUIRER TERM ID CT003298 BRAND MERCHANT ID REL Maestro 20633731 VPAY 20466832 VISA 1234 Mastercard 1234 Equens host ACQUIRER TERM ID CT042298 BRAND MERCHANT ID REL VISA 4567 Mastercard 4567 AWL NL ACQUIRER TERM ID BRAND MERCHANT ID Maestro 1234 VPAY 1234 REPORT END CID110A 08062013 GJ eT aS y CCV T B TMS Terminal ID Your payment terminal is registered on the CCV Terminal Management System under Date and time on which you printed the report Transaction processor CCV The different types of payment cards Per card the registration number also called Merchant ID is indicated Y
37. ou can also see whether the card is linked to the transaction processor Transaction processor Equens The different types of payment cards Per card the registration number also called Merchant ID is indicated You can also see whether the card is linked to the transaction processor Transaction processor Atos Al aAdlAlina The different types of payment cards Per card the registration number also called Merchant ID is indicated You can also see whether the card is linked to the transaction processor 33 56 5 2 5 2 1 CCV Ie Change settings for payment cards The table below shows the various changes that you can make for payment cards and the information you will need thereto It also mentions the subsection which provides a comprehensive instruction for the implementation of the change Change Required information Subsection Accepting a payment card e The registration number of the 5 2 1 acquirer e The transaction processor CCV Equens or Atos Worldline Stop accepting a payment No information is required to implement 5 2 2 card this change Accepting a payment card via The registration number of the 5 2 3 another acquirer and the acquirer current transaction processor The current transaction processor CCV Equens or Atos Worldline Accepting a payment card via The registration number of the ed another acquirer and another acquirer transaction processor The new tr
38. s To open the main menu press the purple function key below the symbol SALE mh 01 06 12 OTHER TRX wi The screen displays up to eight lines The Besides the lines are grey function keys F1 F2 F3 upper line above the line always indicates en F4 You can use these keys to select a menu the name of the menu you are currently option using Please note function key lt F1 gt does not have an active function and will not be used in practice MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU A h T A HOR B It is possible that a menu has more Symbols to display menu options can also appear on menu options than can be displayed the bottom line of the screen on the screen In this case scroll arrows will appear on the bottom line lf a menu option is displayed you can press the purple of the screen function key below the menu option to select it Symbols for menu options Function Symbol Open the main menu This symbol indicates that the day has not yet been opened Press the function key below this symbol to open the day see subsection 3 5 1 This symbol indicates that the day has been opened Press the function key below this symbol to close the day see subsection 3 5 2 Print a copy of the receipt of the last transaction performed This function is available for five minutes after performing the transaction After this time the copy of the receipt will be deleted from the payment termin
39. symbol to open the menu Select MERCHANT MENU Enter the merchant password by default 99999 and confirm with lt OK gt Select CONFIGURE Select C TAP Select EDIT RELATIONS Select the transaction processor CCV Equens or Atos Worldline to which the card you want to remove is linked Select DELETE BRAND Select the payment card you want to remove Press lt STOP gt repeatedly until you are back at the home screen An acquirer parameter session will now be started 36 56 CCV Ie lf the card is removed successfully a receipt will be printed with the message ACQUIRER PARAMETER SESSION SUCCESSFUL Does the receipt say ACQUIRER PARAMETER SESSION UNSUCCESSFUL Then please contact the CCV Service Centre 5 2 3 Changing the registration number of a payment card Please note perform a deactivation of the terminal see subsection 3 5 2 before changing the registration number of a payment card To change the registration number of a payment card perform the following actions Screen of the VX 520 Action SALE 1 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX a rO l MAIN MENU DISPLAY INFO MERCHANT MENU 2 Select MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select CONFIGURE CONFIGURE T
40. t OK gt to approve the transaction T The cardholder removes the card 8 The cardholder hands you back the terminal Now press lt OK gt 9 The refund was successful Tear off the copy of the receipt for the customer and press lt OK gt The second copy of the receipt will now be printed Make sure the cardholder signs the copy of the receipt and keep it for your records CID110A 08062013 31 56 5 1 CCV Ie PAYMENT CARDS On your payment terminal you can accept various payment cards For each payment card you wish to accept you need to conclude a contract with an acquirer The acquirer is the party making it possible to perform transactions with payment cards on your payment terminal It is up to you with which acquirers you conclude a contract For instance you can switch to another acquirer who charges lower fees This can be done at any moment To this end you need to link a type of card for example MasterCard to the transaction processor of your choice View settings for payment cards To check which payment cards you can accept on your payment terminal and to which acquirers they are linked you can print a Brand relation report lf you have changed any settings for the payment cards we recommend you always print and check a Brand relation report To print a Brand relation report please perform the following actions Screen of the VX 520 Action SALE ai 1 Press the purple functi
41. t a subscription from an Internet provider You can choose between a Dutch Payments Association certified data communication link Pin over IP or a non certified data communication link public Internet A certified data communication link offers the best guarantee of a high availability and good service Therefore we recommend you opt for a certified data communication link A current list of certified providers of certified data communication links can be found on the website of the Dutch Payments Association www betaalvereniging nl Please note would you like to have your payment terminal communicate via a non certified data communication link public Internet Then please contact the CCV Service Centre to have the communication set up 2 4 2 Setting a static IP address Please note you will receive the information for setting the data communication link from your Internet provider Is this information not known to you Then please contact your Internet provider To set a static IP address for your payment terminal please perform the following actions Screen of the VX 520 Action SALE 4 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX jk MAIN MENU DISPLAY INFO SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS CONFIGURE TERMINAL C TAP 5 Select TERMINAL TERMINAL
42. t menu options that appear on the screen 2 Purple function keys The middle function key serves as lt ALPHA gt key see 3 Above the other purple function keys function symbols can be displayed see section 3 3 1 Press the purple function key below a symbol to perform the indicated function 3 lt ALPHA gt key Press the purple lt ALPHA gt key to convert entered digits to letters and punctuation See subsection 3 2 1 4 Numeric keys Press the numeric keys to enter numbers For example to enter a transaction amount The cardholder can use the numeric keys to enter a PIN code 5 lt gt key Punctuation marks that you can enter by pressing the lt ALPHA gt key have been programmed under this key See subsection 3 2 1 6 lt gt key Punctuation marks that you can enter by pressing the lt ALPHA gt key have been programmed under this key See subsection 3 2 1 7 lt STOP gt key Abort an action for example a transaction Return to a previous menu By pressing lt STOP gt repeatedly the terminal returns to the home screen 8 lt CORR gt key Correct entered numbers letters and or punctuation marks Correct entered numbers letters and or punctuation marks 9 lt OK gt key Confirm the entered information or an action CID110A 08062013 16 56 3 2 1 CCV T P A number of keys of the payment terminal have been provided with symbols in relief for the blind and visually impaired
43. ter knob and sliding picture Make sure that a part of the paper of the printer cover backwards If present the roll sticks out and close the printer cover remove the previous printing paper roll Now tear off the protruding paper along the cut edge CID110A 08062013 21756 4 1 4 1 1 CCV S PERFORMING TRANSACTIONS Overview of the different types of transactions The table below shows the types of transactions you can perform For each type of transaction it is described in which situation this should be performed Overview of the types of transactions Sale A cardholder pays with a payment card Cancellation Cancels a previously performed transaction Cash advance A cardholder withdraws money at a point of sale Reservation Reserve a certain amount for a determined period of time Sale after reservation Perform a sale based on a previously performed reservation Refund Refund money to the cardholder if an item is returned Sale referral This is a transaction for which you enter an authorisation code that you obtained through a telephone reservation Cash advance after referral A cardholder withdraws money at a point of sale During this transaction a reservation that you obtained through a telephone authorisation code must be entered Card check Check with the card issuer whether the payment card is still valid Extra reservation Increase the previously reserved amount Which transactions can I perform
44. terminal See subsection 3 5 2 the reports are printed automatically Which reports are printed depends on the settings of your payment terminal Interim printing of reports Would you like to print a report before the end of a period The following subsections describe per report how to print them Total report To print a total report before the end of the period please perform the following actions Screen of the VX 520 Action SALE 1 Press the purple function key below the symbol to open the menu 01 06 12 OTHER TRX a MAIN MENU DISPLAY INFO MERCHANT MENU 2 Select MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt MERCHANT MENU REPORTS FUNCTIONS 4 Select REPORTS CONFIGURE REPORTS TERMINAL C TAP 5 Select TERMINAL CID110A 08062013 40 56 Screen of the VX 520 Action TERMINAL FINANCIAL PARAMETERS 6 Select FINANCIAL FINANCIAL E JOURNAL CURRENT PERIOD 7 Select CURRENT PERIOD CURRENT PERIOD GENERAL REPORT PER ACQUIRER 8 Select GENERAL REPORT The total report will now be CCV Holland B V Westervoortsedijk 55 6827 AT Arnhem 01 06 2012 10 09 20 TOTAL REPORT INTERIM TOTALS TMS TERM ID CSL003 PERIOD ID 2 PERIOD START 01 06 2012 10 01 16 PERIOD END STILL OPEN CANCELLATION SALE REFUND Maestro SALE TOTAL VPAY SALE TOTAL MasterCard SALE CANCELLATION SALE RE
45. th lt OK gt 0 Please note you can store maximum 500 transactions in the E journal E JOURNAL MAX TRX ENTRIES E JOURNAL THRESHOLD ALM FULL 11 Press the lt CORR gt key 0 E JOURNAL THRESHOLD ALM FULL 12 Enter the number of transactions after which you want to l receive a warning on the payment terminal that the E journal 0 is almost full and confirm with lt OK gt E JOURNAL CHANGE E JOURNAL 13 If the E journal is enabled the following message will appear on the screen CHANGE E JOURNAL SUCCESSFUL SUCCESSFUL CID110A 08062013 45 56 6 4 2 Disabling the E journal CCV Ie To disable the E journal you should set the maximum number of transactions to be stored in the E journal to 0 Perform the following actions to disable the E journal Screen of the VX 520 SALE mf 01 06 12 OTHER TRX wi MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD MERCHANT MENU REPORTS FUNCTIONS CONFIGURE TERMINAL C TAP TERMINAL COMMUNICATION MERCHANT PASSWORD E JOURNAL E JOURNAL MAX TRX ENTRIES THRESHOLD ALM FULL E JOURNAL MAX TRX ENTRIES 0 E JOURNAL MAX TRX ENTRIES 0 Action 1 Press the purple function key below the symbol to open the menu Select MERCHANT MENU Enter the merchant password by default 99999 and confirm with lt OK gt Select CONFIGURE Select TERMINAL Scroll to and select E JO
46. the magnetic card reader 8 2 CID110A 08062013 50 56 To clean the magnetic card reader of the payment terminal please perform the following actions Swipe the cleaning card in a straight way and with a constant speed through the magnetic card reader of the payment terminal The cleaning card has two cleaning strips on both sides For the best result swipe the card through the magnetic stripe reader twice without turning it over Periodic version check of the software Your payment terminal periodically communicates with the CCV Terminal Management System for a version check This is done automatically during the night The software version of your terminal is then checked If a new software version is available your terminal will be updated to this new version After a successful version check a receipt will be printed with the message CONFIGURATION SUCCESSFUL Please note make sure that the Ethernet connection and the plug of the external power are always connected correctly Should this not be the case the version check cannot be performed ea CCV Ie 8 3 What to do in case of a failure This section describes which actions you can perform yourself in case of a failure of the payment terminal Problems with reading payment cards e As atest try to perform a transaction for 0 01 with another payment card Preferably use a card from another bank If this transaction is successful the payment card
47. ting paper rolls Ordering printing paper rolls via the payment terminal Would you like to order printing paper rolls This can also be done via the payment terminal To order printing paper rolls via your payment terminal please perform the following actions Screen of the VX 520 Action Press the purple function key below the symbol to open the menu SALE mh 01 06 12 OTHER TRX w MAIN MENU MERCHANT MENU SERVICE MENU 2 Scroll to and select ORDER PAPER ROLLS ORDER PAPER ROLLS PROTECTED ITEM MERCHANT PASSWORD 3 Enter the merchant password by default 99999 and confirm with lt OK gt ORDER PAPER ROLLS QUANTITY l 25 ROLLS 4 Use the purple function keys below the symbols sia and Y to adjust the number of rolls you want to order PRESS OK TO CONFIRM i Please note you can order printing paper rolls in packages of 25 units 200 printing paper rolls is the maximum per order ORDER PAPER ROLLS QUANTITY 50 ROLLS 5 Press lt OK gt to confirm your order A receipt will be printed with the confirmation of your order PRESS OK TO CONFIRM FS Y By ordering printing paper rolls via your payment terminal you authorise CCV to automatically charge the amount of the order to the account number known to us After placing the order it will be delivered to the location where the terminal is located Check the receipt that is printed after placing the order whether the address information matches th
48. tion 11 will appear ADD BRAND BRAND ALREADY HAS A RELATION WITH NAME PROCESSOR DISC RELATION NO STOP YES OK ADD BRAND MERCHANT ID 1234 ADD BRAND MERCHANT ID 1234 ADD BRAND UnionPay VISA Maestro CID110A 08062013 Press lt OK gt to add the card to the new transaction processor Press the lt CORR gt key Enter the registration number you received from the acquirer and confirm with lt OK gt Press lt STOP gt repeatedly until you are back at the home screen An acquirer parameter session will now be started After the acquirer parameter session is completed a receipt is printed Check whether the change was implemented successfully See section 5 3 35 56 5 2 2 Removing a payment card CCV Ie Please note perform a deactivation of the terminal see subsection 3 5 2 before removing a payment card To remove a payment card please perform the following actions Screen of the VX 520 SALE b 01 06 12 OTHER TRX wj MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD MERCHANT MENU REPORTS FUNCTIONS CONFIGURE CONFIGURE TERMINAL C TAP CONFIGURATION EDIT RELATIONS SELECT ACQUIRER CCV host Equens host AWL NL host EDIT RELATIONS ADD BRAND DELETE BRAND CHANGE MERCHANT ID DELETE BRAND UnionPay VISA Maestro CID110A 08062013 Action J Press the purple function key below the
49. with a payment card Your payment terminal supports multiple types of transactions The ones you can perform depend on e the payment card of the cardholder e the acquirer Please note contact your acquirer if you are unable to perform the transaction you want with a certain type of payment card To check which transactions an acquirer allows for a payment card you can print an acquirer parameter report The actions to be performed to this end are described on the next page CID110A 08062013 22 56 CCV Ie Perform the following actions to print an acquirer parameter report Screen of the VX 520 SALE mj 01 06 12 OTHER TRX a MAIN MENU DISPLAY INFO MERCHANT MENU SERVICE MENU PROTECTED ITEM MERCHANT PASSWORD MERCHANT MENU REPORTS FUNCTIONS CONFIGURE REPORTS TERMINAL C TAP C TAP FINANCIAL PARAMETERS STATUS PARAMETERS TERMINAL PER ACQUIRER BRAND RELATIONS SELECT ACQUIRER CCV host Equens host AWL host Action 1 Press the purple function key below the symbol to open the menu 2 Select MERCHANT MENU 3 Enter the merchant password by default 99999 and confirm with lt OK gt 4 Select REPORTS 5 Select C TAP 6 Select PARAMETERS 7 Select PER ACQUIRER 8 Select the desired transaction processor The acquirer parameter will now be printed Please see the next page for an example of an acquirer parameter report CID110A 08062013 23 56 4 2
50. xxxxxxxxx6015 Card Sequence Nr 00 Valid thru 30 04 14 RESERVATION Date 01 06 2012 10 09 Auth code 425544 Total RESERVATION AUTHORISED CID110A 08062013 CCV Ie Enter an authorisation code and confirm with lt OK gt The cardholder inserts the card into the chip card reader or swipes it through the magnetic card reader The cardholder presses lt OK gt to approve the transaction The cardholder removes the card The cardholder hands you back the terminal Now press lt OK gt The cancellation was successful Authorisation code EUR 0 01 28 56 4 5 CCV Ie Reservation To reserve an amount for a determined period of time you can perform a reservation Please note The amount you can reserve and the duration of the period for which you can reserve the amount may vary per acquirer and payment card Performing a reservation goes as follows Screen of the VX 520 Action 1 Select OTHER TRX SALE ai 01 06 12 OTHER TRX 3 TRANSACTION CANCELLATION 2 Select RESERVATION RESERVATION SALE AFTER RESERV RESERVATION 3 Enter the amount and confirm with lt OK gt AMOUNT EUR 0 00 TOT 0 01 EUR 4 The cardholder inserts the card into the chip card reader or YOUR CARD PLEASE swipes it through the magnetic card reader RESERVATION 5 The cardholder enters the PIN code and approves the TOT 0 01 EUR transaction with lt OK gt ENTER PIN OK PIN APPROVED 6 Th
51. y until you are back at the home screen CID110A 08062013 19 56 3 5 3 5 1 3 5 2 CCV S Start up and shutdown of the payment terminal Your payment terminal must always be connected to the power and should therefore never be disconnected from the power outlet The payment terminal will automatically be switched on and cannot be switched off Please note at the start of the day you should perform an activation of the terminal before you can perform any transactions At the end of the day you should perform a deactivation of the terminal Performing an activation of the terminal At the start of the day you should perform activation of the terminal This will open a new period for the financial reports In these reports the transactions you perform are recorded To perform an activation of the terminal please perform the following actions Screen of the VX 520 Action Il TERMINAL 1 Press the purple function key below the symbol ree 01 06 12 DEACTIVATED mea I PROTECTED ITEM MERCHANT PASSWORD 2 Enter the merchant password by default 99999 and confirm l with lt OK gt Performing a deactivation of the terminal At the end of the day you should perform a deactivation of the terminal The period for the financial transactions will then be closed and the reports are printed out To perform a deactivation of the terminal please perform the following actions Screen of the VX 520 Action SALE
52. yboard of the terminal must be arranged such that the cardholder has enough privacy when entering the PIN code This would make it reasonably impossible for third parties to see the PIN code e The payment terminal is equipped with a privacy shield The cardholder can use this shield to cover the keyboard when entering the PIN code Should your payment terminal not be equipped with a privacy shield please contact the CCV Service Centre Use of the card reader Make sure that the payment card is always visible to the cardholder To this end let the cardholder insert the card into the chip card reader or swipe it through the magnetic card reader Is this impossible for practical reasons Then show the cardholder how you insert the card into the chip card reader or swipe it through the magnetic card reader Environmental factors Environmental factors may affect the operation of the equipment Take this into account when installing the equipment Your payment terminal can operate under the following environmental factors e The ambient temperature is between 0 C and 40 C e The relative humidity is between 5 and 90 e Shocks and vibrations e Direct sunlight or objects that produce heat e Excessive heat or dust e Oil and dirt e Water or condensation e Placing the equipment near objects that produce excessive power fluctuations and or electromagnetic fields CID110A 08062013 7 56 CCV I 2 3 Connecting the equipment If the
Download Pdf Manuals
Related Search