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TNT USER GUIDE

1. Have complete control of mind as you track over its entire journey TRACKING YOUR SHIPMENT TRACKING YOUR SHIPMENT From real time updates on your goods to proof of delivery images by email we give you full visibility and peace of mind From the moment your shipment is collected to the instant it is delivered you can track its progress in real time with TNT Just choose from our range of electronic tracking options Visit with your consignment note number or reference details and receive an up to the minute update Tracking and proof of delivery can be sent directly to your inbox just email the consignment note number to fora timely and efficient response You can track your shipments via our mobile optimised website available for iPhone Android Blackberry and Windows Mobile Send your consignment number or customer reference to to receive real time updates on your consignments status direct to your mobile phone If you need to know where your shipment is and don t have access to the online tools please just call Customer Service on www tnt co uk EASY PAYMENT TOOLS 0800 100 600 TXNXT STER EASY PAYMENT TOOLS Our payment tools are designed to save you time and money so you can focus on doing business EASY PAYMENT TOOLS EASY PAYMENT TOOLS Our billing system is streamlined to make business simpler With our online systems there s no paperwork no mi
2. EXPAND YOUR EUROPEAN REACH RELIABILITY ANY TIME ANYWHERE TNT s fast extensive road network across Europe provides a wide range of delivery services SO you can meet your customer commitments and expand your business reach We connect you to your customers with 55 000 trips by road and more than 700 flights each week It might be a simple hop to a nearby city or an express xd delivery from France to deepest Poland we will handle everything from door to door We drive hundreds of thousands of kilometres between our 72 European road C hubs every day and serve 68 airports in 44 countries DUB across the continent OVER 700 FLIGHTS BETWEEN 68 AIRPORTS EACH WEEK 68 44 AIRPORTS COUNTRIES ACROSS EUROPE 99 000 TRIPS BETWEEN 2 EUROPEAN ROAD HUBS EVERY WEEK Q Lis KEY e AIR NETWORK Road Hus sva EDI EMA SINO i TLS vit 7 7 4 MAD vic A www tnt co uk 0800 100 600 OSL TKU vsT GOT RIX svo BLL MMX KUN GDN msa A sFx KBP BUD KIV BLQ 5 s OTP Guns sor SKG SAW CAG ATH Bric TUN MLA WELCOME TO TNT www tnt co uk YOUR GLOBAL REACH CHINA e Our own fleet of Boeing 7475 link Europe and China five times a week USA Our trans Atlantic Boeing 777 links the USA and Europe five times a week Regular flights to from
3. HELPING YOU GET IT RIGHT FROM START TO FINISH There are a few simple tips that can help you ensure a smooth transition through customs for your goods e Include a commercial invoice and make sure the details On your invoice are accurate Provide all the required supporting documents such as Certificate of Origin ATR and EUR e Check on compliance and licences to ensure you are not shipping restricted or forbidden goods ADDITIONAL CUSTOMS SERVICES FOR YOUR CONVENIENCE To make international trade even easier for you we can also offer additional customs clearance services DUTIES AND TAX ADVANCEMENT When you receive goods and don t have any arrangement to pay the duties and local taxes we can help you with the arrangements with advanced payment of funds so that you can get your goods delivered quality DELIVERY DUTIES PAID DDP You may want to make it easier for your customer by sending goods to them with all charges paid by you including the duties and local taxes We may be able to pay these on your behalf and charge it back to you SPECIAL CLEARANCE ACTIVITIES Do you require transit documents return for repair of faulty goods or temporary import export Just ask if you need non standard customs declarations we ll help you to make It as simple as possible OTHER GOVERNMENTAL AGENCIES When your goods need other governmental agencies to be involved you can rely on us to be here to help with arrangements
4. IATA ADR etc we can manage transport and handling for classified and designated substances MNO ADDITIONAL SERVICES INSURANCE ENHANCED LIABILITY That means one company to handle every aspect of your shipping needs including insurance Even though we always take the utmost care with your shipments circumstances beyond our control can occasionally affect the deliveries That s why TNT insurance covers the full value of your shipment against all risks There is no need to use a separate supplier for this cover simply add this to your service and manage your worldwide shipping with just one supplier total peace of mind at your convenience Without this insurance your consignments will be governed by the global conventions as put forward in our Terms amp Conditions offering a limited liability based on the weight of your goods and not the actual value Benefit from e Extra peace of mind your delivery is insured against all risks with compensation up to the full value of your shipment rates an additional charge of just 1 of the value of goods 2 depending on country e Easy management just choose the insurance option when you book whether online or over the phone Worldwide coverage for almost all types of goods across more than 200 countries For country specific information and tariffs please visit www tnt co uk 9 Damage to shipments due to inadequate packaging will not be
5. and China connect you to your customers wherever they A pan Asian day definite road network might be with door to door import and export road freight services providing access Local expertise within our integrated door to door to over 125 cities across Vietnam network spanning 200 countries and our Authorised Thailand Singapore Malaysia and Economic Operator status helps smooth the Laos and connecting into China via complexities of different global customs regulations Hong Kong speeding up the delivery of your package www tnt co uk CHOOSE YOUR SERVICE STER CHOOSE YOUR SERVICE Whatever you need to send and wherever it needs to go we give you complete control over the speed of your supply chain CHOOSE YOUR SERVICE CHOOSE YOUR SERVIC Get door to door delivery at the time and cost that best suits your business Around the world and around the clock Our integrated air and road network always delivers Whether you need a delivery down the road or across the globe there will always be an option for your business See the table on this page for a summary of the choices available Choose a service based on your needs and budget and we will handle the rest TIME CRITICAL SERVICES TIME amp DAY DEFINITE SERVICES FREIGHT SERVICES www tnt co uk DEDICATED VEHICLE AIR CHARTER ONBOARD COURIER NEXT FLIGHT OUT SPECIAL EXPRESS 9 00 EXPRESS 10 00 EXPRESS 12 00 E
6. collect in hard to reach or remote locations Visit www tnt co uk for postcode details RESIDENTIAL DELIVERY SERVICE You don t need to limit your deliveries to business addresses To help meet your customer s needs we can deliver your goods to residential addresses too www tnt co uk 0800 100 600 HANDLING However unusual your delivery might be our reach and expertise means we have a solution Over the last 70 years we ve handled a vast number of diverse deliveries Our global team of experts are on hand to help with all your shipping requirements from the routine to the more out of the ordinary PRIORITY HANDLING Opt for prioritised handling from collection to delivery Your consignment will be clearly labelled with our priority sticker ADDITIONAL HANDLING If you have a shipment that can t be handled on automated conveyor machinery or if they exceed our standard operational dimensions we will manage with additional handling MULTI PIECE HANDLING If your shipment contains more than one item we can handle it If you think your shipment might need special handling please contact Customer Service for more information SPECIAL HANDLING Sometimes cargo is of an unusual nature so we have special resources to ensure it s delivered as efficiently and as safely as standard cargo We can handle e Non stackable shipments containing non stackable items e n accordance with international transportation regulations
7. i e where manufactured of each type of goods being supplied 8 Please include this information if known also referred to as a commodity code In the absence of a Tariff being provided a full and accurate description of goods MUST be supplied 9 Quantity of each item of goods supplied 10 Clearly state currency in which the value of goods is expressed 11 Total value of all goods covered by the invoice 12 INCO Term is based on the transaction and payment between the seller and buyer of the goods and the official point of hand over of responsibility 13 Gross weight i e including packaging net weight i e excluding packaging and number of items 14 The following statement must appear I declare all of the information to be true to the best of my knowledge 15 The invoice must be signed and dated PACKING YOUR SHIPMENT www tnt co uk 0800 100 600 H OS PACKING YOUR SHIPMENT Follow our packing advice to ensure your shipments arrive in perfect condition PACKING YOUR SHIPMENT www tnt co uk e PACKAGING CATALOGUE 0800100600 PACKING YOUR GOODS SAFELY PACKING YOUR SHIPMENT SAFELY TNT PACKAGING CATALOGUE H ELPS IT GET TO ITS DESTI NATION We can provide you with self sealing plastic satchels and carton envelopes IN PERFECT CON DITION Using the correct packaging will ensure your contents are well protected Please c
8. whether it s medical equipment telecommunications permits or inspections we are here to help you For more information on our customs services please contact Customer Service Authorised Economic Operator PiP Partners in Protection STP Secure Trade Partnership Plus C TPAT Customs Trade Partnership Against Terrorism MNO www tnt co uk D SERVICES Our CO services help you to proactively address the environmental impact your business makes These services equip you with knowledge and allow you to take action Track and analyse your CO footprint Choose the detail and frequency of reports from a single page summary to a detailed data extract The TNT CO Report helps you identify ways to reduce and meet the compliance needs of your business The system is externally verified by SGS against the leading European standard 16258 Mitigate the CO impact of your shipments Ship your goods in a way that fully offsets any CO emissions We calculate the emissions produced by your shipments and compensate with CO credits TNT exclusively uses the highest quality gold standards credits You receive a yearly certificate specifying the amount of CO that we neutralised on your behalf and you can use the TNT Neutral logo to show your commitment Predict and model your CO impact The Quote predicts the emissions of your future business and can be used for
9. Europe to major commercial manufacturing centres covering Beijing Chongqing Guangzhou Hong Kong and Shanghai e Complete nationwide coverage for Express and Economy Express services through our four gateways New York Chicago Los Angeles Miami as well as our network of delivery depots MIDDLE EAST e Offering connections between major business centres across the Middle East including an extensive road network spanning eight countries for packages and freight e Complete access to the world s largest economy Providing Time and Day Definite SOUTH services with full track and AMERICA trace visibility for greater control and security s Direct flights to all major South American cities from Europe North America Asia YO R e Market leading presence in Brazil Chile and Argentina that offers all TNT services GLOBAL REACH B Economy Express services throughout South America via dedicated air and road networks ASIA PACIFIC s Connecting Europe to all key Asia We offer one integrated network over road and air Pacific commercial centres including so your business can be more agile and cost efficient Tokyo Bangkok Kuala Lumpar Singapore Sydney and Melbourne From collection through to customs clearance and confirmation of delivery we handle every step transit times within East Asia between Our international capability helps to seamlessly Europe and East Asia
10. THE PEOPLE NETWORK TNT USER GUIDE A helpful guide to make shipping simple e 2 e 04 WELCOME TO TNT INTRODUCTION GETTING STARTED EXPAND YOUR EUROPEAN REACH YOUR GLOBAL REACH PAGE 12 CHOOSE YOUR SERVICE TIME CRITICAL TIME amp DAY DEFINITE FREIGHT PAGE 24 YOUR SHIPMENT ONLINE SHIPPING TOOLS PREPARING YOUR DOCUMENTS PAGE 54 PACKING YOUR SHIPMENT TNT PACKAGING CATALOGUE BOXES 9 PALLETS CALCULATING VOLUMETRIC WEIGHT SF G Welln d RESTRICTIONS PAGE 42 TRACKING YOUR SHIPMENT PAGE 46 EASY PAYMENT TOOLS www tnt co uk 0800 100 600 PAGE PAGE 29 64 ADDITIONAL CONTACT SERVICES US SPECIAL COLLECTION DELIVERY INSURANCE IMPORT SERVICES DANGEROUS GOODS CUSTOMS EXPERTISE SERVICES WELCOME TO TNT www tnt co uk AKODON L 2 WELCOME TOINI This guide will help you choose the best way to connect to your customers through a network of dedicated people It lists all of our standard services so you can immediately start saving time and costs allowing you to focus on your core business Whatever you need to send and wherever it needs to go our highly trained Customer Service team can help you choose the best solution for your business To speak to one of us directly just call When you work with TNT you get a partner not a supplier You have a network of mor
11. XPRESS EXPRESS 12 00 ECONOMY EXPRESS ECONOMY EXPRESS AIR FREIGHT ROAD FREIGHT SEA FREIGHT CHOOSE YOUR SERVICE TIME CRITICAL TIME CRITICAL SERVICES These are our fastest most secure services and they come with full tracking so you have the confidence to promise a delivery time to your customers Have complete control of deliveries with your own dedicated van truck or temperature controlled vehicle e ailor made solutions and optimised routes e Secure convenient door to door service all day every day e Full customs clearance plus delivery confirmation e Optional enhanced liability for all types of shipment Get your own dedicated aircraft for large urgent shipments e Suited to unusually heavy bulky or perishable goods Complete visibility and control anywhere in the world e Door to door or door to airport process from collection through to customs and delivery e Optional enhanced liability for all types of shipment Send documents and parcels in the hands of a dedicated courier on a commercial flight e Personal delivery to a named recipient For parcels and documents e Secure convenient door to door service all day every day e Optional enhanced liability for all types of shipment The fastest way to send something abroad e First commercial flight out e Dedicated courier for collection and delivery e Full customs clearance and confirmation call upon deli
12. able throughout Europe Middle East and Asia Direct safe and secure For economical transport of larger shipments in containerised ships e All import and export clearance handled e Choice of door to door door to port or port to port options Cost effective for intercontinental deliveries www tnt co uk BOOKING YOUR SHIPMENT 0800 100 600 BOOKING OUR SHIPMENT BOOKING YOUR SHIPMENT ONLINE SHIPPING TOOLS BOOKING YOUR SHIPMENT WE WANT TO MAKE SHIPPING EASIER FOR YOU You can book manage and track deliveries by phone or online whatever you find most convenient We have five efficient digital tools to choose from and our Customer Service representatives are ready to handle any situation There is always a driver in your local area So we are always ready to collect All it takes is one quick call or a few simple clicks Simple fast ordering E www tnt co uk 0800 100 600 TNT DIRECT Control every stage of your shipment with a few simple clicks and no need to log in Save time and hassle with this online one stopshop e Immediate quote for export and domestic shipments Immediate booking and preparation of documents e Email carriage forward paperwork direct to customers Real time tracking during transport e Get your invoice online or pay online myTNT If you need to send shipments regularly this is the quickest easiest option Get your own secure area on our website so you c
13. alian and simplified Chinese 6E www tnt co uk We can handle everything Or you ADDITIONAL SERVICES DANGEROUS GOODS DANGEROUS GOODS WE ARE AN EXPERIENCED SHIPPER OF DANGEROUS GOODS We have the equipment and expertise to move dangerous goods safely and securely giving you complete peace of mind We move dangerous goods around the world every day and can support your business by providing the most suitable means of transportation to ensure safety and regulatory compliance Enjoy the reassurance that you are using a licensed partner with the highest level of expertise and the strictest processes to ensure safety and compliance at all times whether you need to ship by road sea or air We can provide services for e Fully regulated dangerous goods Dangerous goods in limited quantities Dangerous goods in excepted quantities Radioactive material in excepted packages e Section II lithium batteries e Dry ice Biological substances category B Genetically modified micro organisms For more information on our dangerous goods capabilities please contact Customer Service Acceptability and limitations We can transport most types of dangerous goods when they are prepared in line with regulatory requirements but restrictions apply in some countries Certain types of shipments can only be accepted from dangerous goods approved customers this is to ensure that all dangerous goods shipments are t
14. an do everything in one place Ideal for low volume shippers Personalise quotes any shipments e Store your database online for auto completion of addresses e Email carriage forward paperwork direct to customers Real time tracking during transport including POD image Immediately book and prepare all documents Multi user access EXPRESSSHIPPER This easy to use application gives you a complete real time overview of your shipments so you are always up to date Ideal for regular senders who need several users to access shipping information Check prices and book collections easily Manage and store shipping addresses Print shipping labels Track your shipments in real time e Email advanced shipping notification to customers EXPRESSMANAGER ExpressManager integrates with your own system so you can streamline your processes through a simple user friendly interface Ideal for high volume shippers e Fully scalable for single departments or multiple sites e Automatically create and print barcoded labels Create and store despatch templates for regular consignments Generate batches of labels for identical shipments going to multiple destinations Consolidate similar shipments to reduce costs BOOKING YOUR SHIPMENT ONLINE SHIPPING TOOLS Our portfolio of web integration solutions lets you integrate TNT s shipping services into your website and internal business applications Ideal for thos
15. compensated See terms and conditions for more information 2 Ifthe value of your goods is over 25 000 Euro please contact Customer Service www tnt co uk ADDITIONAL SERVICES IMPORT SERVICES IMPORT SERVICES Managing imports is as easy as exports thanks to our global reach Our Express Import service lets you control the whole shipping process as an importer It is just as easy to choose the speed and delivery time when receiving a shipment as you would if you were sending one You ll even get prices and billing in your own currency for added convenience Express Import enables you to collect shipments in more than 1 5 countries using the following services 9 00 EXPRESS s EXPRESS 10 00 EXPRESS 12 00 ECONOMY EXPRESS 1200 EXPRESS ECONOMY EXPRESS As a global partner we can handle everything for you There s no need to contact a provider in the origin country you only need to contact Customer Service or go online We will arrange collection transport and customs clearance on your behalf With our online ExpressImport tool you can take control of your collections from abroad Uniquely this system has the ability to request a quote before the booking is completed This means you can choose from TNT s available services allowing you control over when your shipment will arrive and at what cost The tool is available through myTNT in more than 50 languages such as English Spanish German French It
16. count number that will be issued the consignment charges unless Section 2 Invoice to Receiver payment option is selected Refer to point 2 below 2 INVOICE TO RECEIVER If the Receiver is paying for the consignment charges please cross this box and provide the Receiver s TNT account number If the Receiver s account number is not known please contact Customer Service Note The sender is liable for all unpaid charges 5 CUSTOMER REFERENCE You can enter any internal reference code that you would like to be printed on the invoice with a maximum of 24 characters This reference can also be used to track your consignment on www tnt co uk Track My Package 4 FROM COLLECTION ADDRESS Please complete with company name collection address contact person and telephone number It is important to e Write in CAPITAL LETTERS 5 TO RECEIVER Please complete Receiver s company name address contact person and telephone number Note We cannot deliver to P O Box numbers If you have selected Invoice to Receiver payment option in Section 2 only a permanent office address is accepted 6 DELIVERY ADDRESS Please complete Receiver s company name address contact person and telephone number Note We cannot deliver to P O Box numbers 7 DANGEROUS GOODS Indicate whether or not the consignment is of hazardous nature If you are intending to send dangerous goods please call Customer Se
17. d when goods are part of a commercial transaction or intended for sale A proforma invoice is for goods with no commercial value We advise customers to use their own invoices but the example below shows the information that should be included To make things even easier you can use our online tools visit www tnt co uk for more information INVOICE From lo Date of Invoice Reference No Sender VAT No Product Description SES ee pere s Total Item e 12 INCO Terms Gross weight 13 kg Shipping mark or nos Net weight of goods kg Number and type of packages Package dimensions 5 Signature declare all of the information to be true to the best of my knowledge Date www tnt co uk 0800100600 INFORMATION TO BE INCLUDED ON A COMMERCIAL INVOICE 1 The word invoice Proforma invoices are only acceptable in certain circumstances 2 Sender company name and address 5 Receiver company name and address 4 Date of invoice 5 Invoice number 6 Full description of each item of goods supplied catalogue and part numbers are not sufficient to describe the goods to enable correct Customs Tariff Classification A signed commercial invoice is essential for customs clearance Customs requirements may vary from country to country and change without notice If in doubt please contact Customer Service 7 Country of origin
18. e than 65 000 experts on your side ready to handle any challenge and dedicated to helping your business run smoothly We are here to connect you to your customers wherever they might be Around the world and around the clock delivering your customer promises is what keeps us The People Network moving WF 900 WELCOME TO TNT GETTING STARTED GETTING STARTED WE ARE READY TO DELIVER YOUR PROMISES Just follow the steps below to get started STEP STEP STEF STEP STEP www tnt co uk 0800 100 600 STEP de e O 9 CHOOSE BOOKING y YOUR SERVICE YOUR SHIPMENT Whatever you need to send Our booking tools make and wherever it needs to go sending and managing we give you complete control shipments easy You can also over the speed of your use these tools to prepare your supply chain shipping documentation PACKING YOUR SHIPMENT Large or small heavy or light you can rely on us to get it there Follow our packing advice to help ensure your shipment arrives in perfect condition TRACKING EASY PAYMENT YOUR SHIPMENT TOOLS Have complete control and peace of mind as you track your shipment over its entire journey Our payment tools are designed to save you time and money so you can focus on doing business ADDITIONAL SERVICES From dangerous goods to special handling when you need something special we can help WELCOME TO TNT EXPAND YOUR EUROPEAN REACH
19. e who manage their business onlne Real time status information for you and your customers Real time online quotes for you and your customers Generate invoices and manifests Quickly generate barcoded labels Integrate with your own branding Arrange hassle free imports with this online system and take control of your Import collections abroad Available through myTNT and supported in over 50 languages Control shipping costs by getting a quote beforehand Get quotes and billing in your own currency and language Organise repeat or regular collections quickly and easily Customs clearance support is included Visit www tnt co uk to see the demo If you prefer not to use our online tools you can manually complete a consignment note for your shipemnt www tnt co uk CUSTGMER SERVICE We are here to help We want to keep your business running smoothly help keep your customer promises Our highly trained solutions focused Customer Service representatives are available to make sure that you and your customers are always satisfied If questions need help with a shipment just contact us on 0800 100 600 BOOKING YOUR SHIPMENT PREPARING YOUR DOCUMENTS PREPARING YOUR DOCUMENTS CONSIGNMENT NOTES Consignment notes help to ensure your shipment is delivered as quickly as possible When youre sending a shipment you ll need to create a consignmen
20. ensions may vary by origin and destinations The table below is prepared to guide you on our standard dimensions weight and volumes For international shipments the maximum weight and dimensions may vary by origin and destinations The table below is prepared to guide you on our standard dimensions Please contact Customer Service for exact requirements weight and volumes by country or visit www tnt co uk Please contact Customer Service for exact requirements by country or visit www tnt co uk Economy Express Length m x Width m x Height m x 250 Box Cylinder 2 4 1 2x 1 5 24x 1 2x 1 5 24x1 2x 1 5 24x 1 2x 1 5 2 4x 1 2x 15 2 4x 1 2x 1 8 30kg 50kg 70kg 70kg 70kg 70 height height conversion factor conversion factor N A N A 500kg 500kg 500kg 1000kg see below see below volumetric weight volumetric weight 210kg 210kg 300kg 500kg 500kg 7000kg equals equals width length diameter SERVICE CONVERSION FACTOR Special Express 24 2x45 24012015 N A 24x12x15 9 00 Express Multiply by 200 10 00 Express Length m x Width m x Height m x 200 12 00 Express 50 30kg 70kg 70kg N A 70kg Express N A N A 500kg 500kg N A 1000kg a Multiply by 250 210kg 210kg 500kg 500kg N A 1500kg NU LL BT www tnt co uk 5 0800 100 600 TRACKING YOUR SHIPMENT aos ENTE offes a limes amp Prie na 3 04 TRACKI YOUR S
21. hoose the best solution from the options below and contact The TNT Fit to Travel programme aims to prevent damage Customer Service to order packaging supplies to goods during their journey These pages include some simple tips to help protect your DIMENSIONS shipment Follow them to ensure that your shipment is one CATEGORY PACK DESCRIPTION Deed of the one million that arrives on time and in perfect condition For lett t nas eves lt gt from moisture We also offer a range of high quality TNT branded packaging CARTON j materials If you would like to order some simply visit www tnt co uk ENVELOPE ll mer Service For A4 t or call Customer Service doc 2 or A4 documents 2355555 Coated to protect the content from moisture CARTON BOX doc3 E For heavy documents 317 x 260 x 37 For 4 documents and small flat items not to exceed External 400 x 500 9 50mm in thickness and up to 2kg in weight Internal 595 x 290 PLASTIC SATCHEL For A5 documents and small flat items not to exceed External 475 x 380 bag 2 50mm in thickness and up to 4kgs in weight Internal 470 x 370 box 1 Yi For documents or contents up to a weight limit of 2kg 560 x 500 x 90 box 2 Ss For documents or contents up to a weight limit of 5kg 30 x 290 x 120 CARTON BOX box 3 For documents or contents up to a weight limit of 8kg 560 x 550 x 220 box 4 For documents or contents up to a weight limit of 12kg 420 x 255 x 540 Ideal for one bottle bot
22. our less urgent parcels and freight choose this economical day definite delivery service Delivery on a specified business day For parcels and freight Delivery worldwide e Consignments to 7 000kg in Europe and 500kg worldwide Optional enhanced liability for all types of shipment Express Import lets you collect shipments from more than 1 5 countries using all Express and Economy services We handle all the necessary customs clearance provide full tracking and bill you in your local currency Arrange a shipment through Customer Service or using our Express Import tool CHOOSE YOUR SERVICE FREIGHT www tnt co uk FREIGHT SERVICES As a trusted agent with AEO Authorised Economic Operator status we provide expert handling customs clearance and advice with paperwork Our freight options are cost effective and are ideal for non urgent heavier shipments We work with high quality partners in more than 200 countries to ensure that whatever the size weight or shape of your shipment we can deliver For larger and speedy shipments where the urgency does not justify the cost of a chartered aircraft express Or economy services Door to door option manages delivery through the whole process Door to airport option also available Ideal for shipments over 100kg or of irregular shape For cost effective transport of larger shipments Option of dedicated vehicle solely for your shipment Avail
23. ransported in full compliance with required laws and regulations For any advice on dangerous goods please contact Customer Service to speak to one of our specialists for expert guidance www tnt co uk 0800 100 600 ONO ADDITIONAL SERVICES CUSTOMS EXPERTISE CUSTOMS EXPERTISE SMOOTH INTERNATIONAL SHIPPING WITH THE HELP OF EXPERTS Focus on your business with the reassurance that your transportation partner knows and understands the regulations and compliance requirements of the country you re shipping to and from Our expertise and support in export controls customs clearance import and export regulations accumulated during 65 years in international transportation are at the disposal of our customers We ensure compliance at every turn keeping up to speed on new regulations and understanding fully what s required by customs during the transit of your shipment LEVERAGE OUR KNOWLEDGE AND EXPERTISE We provide expertise and support for customs clearance import and export regulations Take advantage of our support and knowledge with the following e A fully managed customs clearance service e Experts with specialist local customs knowledge Clear and relevant customs information e Compliance when completing declarations on your behalf e Efficient timely and accurate customs handling Approved to secure supply chain trade partnership including PiP STP and C TPAT www tnt co uk 0800 100 600
24. rvice for advice 8a SERVICES Select the service that you require If no service is selected our Express service will be provided Please call Customer Service if you require our Special Express service If you are not sure whether to select documents or non documents please contact Customer Service who can also advise you on any paperwork requirements 8b OPTIONS Please select the option s you require Priority Priority handling from pick up to delivery which is available for Express and Economy Express Insurance Cover the full value of shipment Please provide the insured value and currency if the insurance is for non documents For document insurance please leave the value and currency field blank 9 SPECIAL DELIVERY INSTRUCTIONS Please indicate any special delivery customs instructions that you may require 10 GOODS DESCRIPTION Please provide full description of goods number of packages gross weight and consignment dimensions 11 DUTIABLE SHIPMENT DETAILS For dutiable shipments please state the VAT TVA BTW of the Receiver and provide the value of the shipment as shown on commercial invoice Press hard when writing manual consignment notes so that the information transfers onto all copies BOOKING YOUR SHIPMENT PREPARING YOUR DOCUMENTS COMMERCIAL INVOICES Customs authorities require an invoice for all international shipments A commercial invoice is use
25. s not crushed not previously wet e Place labels and consignment notes on the top of the parcel Please do not cover them with tape or shrink wrap e Ensure label is securely affixed to the package and remove all old address labels e Ensure the barcode Is placed flat and not covered by any other material Help us deliver in perfect condition e Include a duplicate label inside the package this will help us to locate your item in the unlikely event of damage to the outer packaging e Use high quality adhesive parcel tape to seal parcels closed with H taping applied evenly across flaps amp seams to both top amp bottom Mark any parcels over 25kg as Heavy e Contents of the shipment should be completely inside the box with nothing sticking out PACKING PALLETS DIMENSIONS Make sure the boxes are within the outer dimensions of the pallet and there is no overhang ATTACH BOXES Make sure boxes are properly attached to the pallet e g with shrink wrap STACKING If the pallet can be stacked the boxes should have a flat surface www tnt co uk 0800 100 600 PALLET QUALITY Make sure the pallet is of good quality no chipped wood and can be raisedby forklift PALLET CONDITION Make sure the pallet is in good condition with no damage to Its blocks or slats ITEMS OVER 7OKG SHOULD BE PALLETISED PACKING YOUR SHIPMENT For international shipments the maximum weight and dim
26. s and business areas in more than 45 countries Consignments up to 210kg Optional enhanced liability for all types of shipments 12 00 EXPRESS Delivery by noon for the perfect balance between urgency and budget Guaranteed delivery by noon the next possible working day For documents parcels and freight Delivery to major cities and business areas in more than 65 countries Consignments up to 500kg Optional enhanced liability for all types of shipment www tnt co uk 0800 100 600 Trust us to meet your deadline EXPRESS Delivery before close of business SO you can always respond to your customer s needs Delivery the next possible working day For documents parcels and freight Delivery worldwide e Consignments up to 500kg e Optional enhanced liability and optional priority service for all types of shipment CHOOSE YOUR SERVICE TIME amp DAY DEFINITE Control your costs www tnt co uk TIME amp DAY DEFINITE SERVICES Control your costs on less urgent shipments For the most economical guaranteed delivery by noon this service utilises the fastest road network in Europe Guaranteed delivery by noon on a specified business day For parcels and freight Delivery to major cities and business areas in more than 25 European countries e Consignments up to 500kg Optional enhanced liability for all types of shipment For y
27. ssing payments and less chance of human error Make the most of your time with these systems The most efficient way to view account balances outstanding invoices credits and to make payments e Securely manage all TNT invoices e Download your invoice one of several formats pdf xls csv xml etc Reduce paperwork stay environmentally responsible A free service that allows you to pay your TNT invoices online quickly efficiently and securely This functionality makes managing your accounts simpler than ever Pay invoices e View account statements Raise and track queries www tnt co uk Aeguce time spent on administra e ADDITIONAL SERVICES ADDITIONAL SERVICES SERVICES BUILT AROUND YOU Our special collection and delivery services are built around the needs of your business Business is sometimes unpredictable For these occasions we offer solutions that work around your special situation for an additional fee LATE COLLECTION When your business needs a collection outside of our usual hours the on demand collection service means that no matter what time it is we ll make sure your goods begin their journey SATURDAY COLLECTION DELIVERY Send your goods for delivery over the weekend We can collect on Friday for delivery on Saturday or collect on Saturday for delivery on Monday REMOTE AREA SERVICE There is nowhere too far and nothing too difficult We can deliver or
28. t note It contains all the details about your shipment and accompanies the shipment throughout its journey The easiest way to prepare your consignment note is to use one of our online shipping tools When you have entered all details for your shipment the online tool will generate a consignment note which you can print onto plain paper If you would prefer not to use our online tools you can manually complete a consignment note for your shipment The examples below show you the details you will need to complete CONSIGNMENT NUMBER Every shipment is assigned a unique consigament number It appears underneath the barcode of the note You can use these letters and numbers to track the status of your shipment through our tracking tools icm UB LER ONE H Qs CUN R P Eee PEN Rd E L ANLE PENES i ad I mri eres L E Lm m BE xr a EI NC Aem led LI 128 PEET liie d Er Pees rnm m Tis Lius i mim Eu Rand m al L aso EEG a a ope 1 754 2010506 www tnt co uk 0800100600 INFORMATION TO BE INCLUDED ON A CONSIGNMENT NOTE 1 SENDER S ACCOUNT NUMBER Please fill in your TNT account number This is the ac
29. tenders or quote requests With CO Scenario we can model and optimise emissions in your transport supply chain to lower your overall CO footprint Please visit for more details h r The Gold Standard dM oem es i t carbon a CONTACT US www tnt co uk WE ARE READY TO HELP YOU When you work with TNT you can expect outstanding service knowledgeable staff and a commitment to delivering your customer promises We are dedicated to customer service and ready to help you Get in touch today to experience our service Call Visit www tnt co uk
30. tle 1 _ Inner pack included with the carton box s BOTTLE Ideal for two bottles PACKAGING bottle 2 2 Inner pack included with the carton box bottle 3 Ideal for three bottles Inner pack included with the carton box Ses ode We can also provide special packaging for your medical packaging needs such as dry ice temperature controlled or ambient packaging PACKING YOUR SHIPMENT BOXES amp PALLETS MAKE SURE YOUR SHIPMENT IS FIT TO TRAVEL We rely on customers to pack their shipments well so we can deliver them in perfect condition Follow these simple tips to ensure your shipment will be delivered to your customer just as you want it to PACKING BOXES INSIDE e Protect delicate items such as discs and CDs with additional protection Wrap multiple items separately Check that the box quality Is appropriate for the weight of the contents e Ensure heavy items have additional support or cushioning e Pack irregular shapes with added protection e Ensure metal objects are packaged and wrapped with extra care to prevent injury to our staff and damage to other customer s goods e Ensure highly finished items are well padded for protection e Ensure fragile items are well wrapped and packed as far away from the edges as possible e Ensure items that could come into contact in transit have protection between them within the box OUTSIDE The box is in good condition no holes tears scratche
31. very e Optional enhanced liability for all types of shipments www tnt co uk Choose the speed you need CHOOSE YOUR SERVICE TIME amp DAY DEFINITE TIME amp DAY DEFINITE SERVICES WE OFFER THE WIDEST RANGE OF TIME AND DAY DEFINITE SERVICES ON THE MARKET Our Express and Economy services provide door to door delivery customs clearance and online tracking for total peace of mind Just choose the solution that works best for you EXPRESS SERVICES When you need a guaranteed delivery by a fixed time choose our Express services a SPECIAL EXPRESS Get a solution tailor made to your time requirements Dedicated collection and or delivery worldwide Shipment sent by fastest possible route Specialist staff manage your shipment from start to finish For documents parcels and freight Optional enhanced liability for all types of shipment 9 9 00 EXPRESS Our 9 00am service makes sure it s there at the start of your customer s working day e Guaranteed delivery by 9 00am the next possible working day For documents and parcels Delivery to major cities and business areas in more than 40 countries e Consignments up to 210kg Optional enhanced liability for all types of shipment 10 00 EXPRESS Get an early morning delivery for your customer s convenience Guaranteed delivery by 10 00am the next possible working day For documents and parcels Delivery to major citie

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