Actiontec IS560SKV Owner's Manual
Contents
1. This modem has two sets of jumper blocks used for manual COM Port and IRQ interrupt selection These are made available for users of non Plug N Play oper ating systems where the default jumper setting cannot be used It also makes pos sible manual installation in a system where the installer wishes to use a specific COM Port and IRQ Figure 2 shows the default jumper setting for JP1 and JP2 as shipped from the factory This setting is for Plug N Play and will auto configure in computers with operating systems that support this feature like Windows 95 PHONE WALL LINE MIC SPEAKER CALIL m k 5 x 1 3 5 7 9 11 13 15 17 19 Figure 2 Jumpers Set To Plug N Play default setting The Jumper Block JP1 is used to select the desired COM Port for the modem Figure 3 shows the selections for each COM Port COM 1 COM 2 COM 3 COM 4 cr Er sae me Figure 3 JP1 COM Port Options Jumper Block JP2 is used to select the IRQ interrupt request settings for the modem Figure 4 below details the possible selections IRQ 3 IRQ 4 IRQ5 33333333 21332. s nonvolatile memory The ATZ command or a power up reset of the mo dem restores this profile amp WO Store in user profile 0 amp W1 Store in user profile 1 amp Yn Select Stored Profile On Power UP This command selects user profiles on power up amp Y0 Recall stored profile 0 on power up amp Y1 Recall stored profile 1 on power up amp Zn x Store Telephone Number This command is used to store up to four dialing strings in the modem s nonvola tile memory for later dialing The format for the command is amp Zn stored num ber where n is the location 0 3 to which the number should be written The dial string may contain up to 30 digits The ATDS n command dials using the string stored in location n En Auto Retrain Control This command enables disables auto retrain EO Disables auto retrain E1 Enables auto retrain default Gn Rate Renegotiation This Command enables disables rate renegotiation G0 Disabled G1 Enabled Cn Data Calling Tone Data Calling Tone is a tone of certain frequency and cadence as specified in V 25 which allows remote Data FAX Voice discrimination The frequency is 1300 Hz with a cadence of 5 s on and 2 s off CO Disabled C1 Enabled default C2 Enable V 8 and 1300 Hz calling tone MS m Modulation Selections This Command selects modulation standards and transmit receive speeds To dis play the current setting type AT MS The prope
3. Always discharge static electricity before handling your modem You may discharge static electricity by touching a grounded metal structure or by using any commercially available grounding strap Make sure the expansion slot type is 16 bit which has two slots to fit the ISA card 8 bit slots have only one connector If you use an 8 bit slot the modem will not have access to the higher interrupts IRQ 9 15 The position of the expansion slots in your computer may differ from the illustrations shown but the installation procedure should be the same SKS O CONNECTING DEVICES TO THE MODEM Microphone optional accessory Speaker Out optional Headphones essory Fig 7 Connecting Devices On the rear panel of your modem are input jacks to connect devices to the modem As shown in the diagram there are jacks for connection to a phone and to a phone line The connector labeled Line Telco is meant to be connected to a standard analog phone line To help reduce the load on your phone line it is recommended that all other devices be disconnected from the phone line while the modem is in use CONFIGURING WINDOWS 95 Step 1 Upon start up Windows 95 detects the modem and displays the New Hardware Found dialog box Select Driver from disk provided by hard ware manufacturer then Click OK Step 2 Insert the diskette or CD ROM containing the modem s Windows 95 INF files and click OK Step 3
4. 3 1 or 3 11 Since you have manually selected the COM Port and IRQ settings of the modem using the jumpers you will have to manually assign the IRQ and COM Port address in Windows 3 1X to the same settings as the modem In Windows 3 1X Program Manager double click on Main and then on Con trol Panel Double click on Ports Select the COM Port your modem is us ing by clicking once on the icon for that port Click on Settings and then on Advanced The COM Port is represented as an I O address in hexadecimal format Select 3F8 for COM 1 2F8 for COM 2 3E8 for COM 3 or 2E8 for COM 4 depending on which COM Port you selected your modem for The IRQ setting will be selected by setting the IRQ box to the appropriate num ber If you have set your modem to COM 2 then you would set the IRQ to 3 If you had chosen COM 3 then you would have set the IRQ jumper on the modem to an available IRQ setting one that did not interfere with another device You will need to set the Windows IRQ setting to this same number After you have configured Windows 3 1X close Windows and reboot your system Install your communications software For WInDows 95 98 INSTALLATION If you are replacing an existing modem in your computer system with this modem be sure to remove all other modem drivers Go to Start Settings Control Panel and double click on the System icon Select the Device Man ager tab Double click on the Modems icon in the device tree to show the modem
5. Fax Voice TIA IS 101 support for TAD Telephone Answering Device and Full Duplex Speakerphone Init String AT amp F amp C1 amp D2W2 TIA IS 101 Commands not supported Caller ID Voice View Note some programs must be configured to communicate with the mo dem on the same COM port and or IRQ setting used by the modem See the Installing the Modem section for instructions on how to determine your COM Port and IRQ settings in Windows 95 Using the Modems Voice Features This modem supports TIA IS 101 commands applicable to a Full Duplex Speak erphone and Telephone Answering Device In order to take advantage of these features you will need an external microphone and external speakers A software application such as the one supplied with the modem which supports these func tions is also required If you wish to immediately take advantage of these features install the enclosed Cheyenne BitWare Software and attach a microphone and pair of speakers to the modem see the CONNECTING DEVICES TO THE MO DEM section Troubleshooting Most problems encountered during the Windows 95 98 NT installation process are a result of inadequate system resources If you skipped some of the recom mended preinstallation procedures outlined in the Do This First section return to the beginning of that section and carefully follow all steps outlined for the operat ing system you are using These steps have been thoughtf
6. Finish to copy the Wave Device INF file from the A drive or CD ROM to the hard drive To determine what COM port and IRQ is assigned to the modem in Win dows 95 click on the Modems icon in Control Panel and select the Diagnostics tab Select your modem and then click on the More Info button to view the modem properties Remember this COM port number When you install your Data Fax soft ware or internet browser program you may need to set your softwares modem port location to this same number CONFIGURING WINDOWS 98 Step 1 Step 2 Turn on the computer and load Windows 98 Windows 98 will detect new hardware and start building the driver database An Add New Hardware Wizard should appear Insert the installation Oe Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 4 Step 5 Step 6 Note diskette or CD ROM into the appropriate drive Click Next gt Windows will show a screen asking What do you want Windows to do Select search for the best driver for your device Click Next gt A search screen will display options to do your search Put a check on Floppy disk drives and CD ROM drive Click Next gt Windows 98 will find the Fax Modem driver on the floppy drive If your modem came with a CD ROM Windows 98 will find the driver on the CD ROM Click Next gt At the next screen click Finish A new Add New Hardware Wizard should appear again prompting for wave device
7. be extended by means of a telephone extension cord Compliance with the above conditions may not prevent degradation of service in certain situations Repairs to certified equipment should be made by an authorized Canadian main tenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunica tions company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connec tions of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should con tact the appropriate electric inspection author ity or electrician as appropriate
8. instructions may cause harm ful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio and television reception the user is encour aged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help CAUTION CHANGES OR MODIFICATIONS NOT EX PRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT CANADIAN DEPARTMENT OF COMMUNICATIONS CDOC Requirements for End Users Notice The Canadian Department of Communications label identifies certified equipment This certification means the equip ment meets certain telecommunications network requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that connection to the line is allowed by the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may
9. or off hook to make the phone line busy HO Modem goes on hook default H1 Modem goes off hook In Request ID Information This command displays specific product information about the modem I0 Reports product code Il Reports modem chip firmware version 12 Performs a ROM check and calculates and verifies the checksum dis playing OK or ERROR B Reports chipset name 14 Reserved I5 Reserved 16 Country code I7 Reports board version number I8 Reports modem firmware features Ln Monitor Speaker Volume This command sets speaker volume to low medium or high LO Selects lowest volume LI Selects low volume L2 Selects medium volume default L3 Selects high volume c GBR Mn Monitor Speaker Mode This command turns the speaker on or off MO The speaker is off MI The speaker is on until the modem detects the carrier signal default M2 The speaker is always on when modem is off hook M3 The speaker is on until the carrier is detected except while dialing On Return On line to Data Mode O0 Instructs the modem to exit on line command mode and return to data mode see AT Escape Sequence Ol This command issues a retrain before returning to on line data mode 03 This command issues a rate renegotiation before returning to on line data mode P Select Pulse Dialing This command configures the modem for pulse non touch tone dialing Dialed digits ar
10. result code AT Commands may be entered in upper or lower case letters but you should not mix upper case and lower case letters within the same command line AT lt CR gt Escape sequence The escape sequence allows the modem to exit data mode and enter on line com mand mode While in on line command mode you may communicate directly to your modem using AT commands Once you are finished you may return to data mode using the ATO command If you are in data mode and wish to enter com mand mode you must type the escape character the value stored in S2 typically three times followed by a valid AT Command and the carriage return charac ter specified by S Register S3 typically lt enter gt Using the default values of S2 and S3 the escape sequence would be like this at lt enter gt S Registers S registers generally affect how the AT commands perform Contents of the regis ters can be displayed or modified when the modem is in command mode To display the value of an S register TYPE ATSn lt enter gt where n is the register number To modify the value of an S register TYPE ATSn r lt enter gt where n is the register number and r is the new register value Common AT Commands and S Registers The following are some common AT Commands If you require a complete listing of the AT Command and S Register options they are sometimes included as text files in the Installation Disket
11. setup find the menu for integrated peripherals locate the COM port settings then disable COM2 or Comport B If unsure please consult your computer users manual Be sure to Save the settings before exiting the BIOS Setup The computer will then reboot Set your modem s jumpers to COM 2 IRQ 3 See Jumper Settings in the Installing the Mo dem section for jumper setting diagrams You will also need to disable the COM Port from the device manager Go to Start Settings Control Panel double click on the System icon select the Device Manager tab Double click the Ports COM amp LPT icon to expand the Ports tree and highlight Communication Port COM2 Now click on the Properties button Put a Check mark in Disable in this hardware profile Windows 95 OEM SR2 only or uncheck Original Configuration cur rent for Windows 95 or Windows 95a Exit Windows 95 and restart your system Note If COM 3 and or COM 4 are present and you have nothing installed on these ports delete them first before deleting COM 2 e Note If you are not familiar with changing the settings within your system BIOS setup you should skip the following system preinstallation procedure and go to the Installing the Modem section Refer back to this area only if you have a problem installing the modem A Go to your system BIOS Setup routine and find the Plug N Play settings These settings can be found within the Advanced PNP PCI Configuration
12. to STEP 3 Modem Diagnostics and click on the Diagnostics tab High light the modem by clicking once on the COM Port icon next to its list ing Now click on the More Info button You should see the panel be low Part Information Port COM2 Interrupt 3 Address 2F8 UART NS 165504N Highest Speed 115K Baud ActionTec ISA PnP 90 Fax Modem SKV _ Identifier AEI9240 SAPNP AEI9240 Command Response ATH CD04 08 600E PARALLEL 90 SPK ATI2 ROM TEST OK ATI3 CL MD56xx ATI4 OK ATIS Present 32K DSP RAM 000 ATI5 Host I F ATI5 P Mem 016 Bit 003 W S ATI5 D Mem 008 Bit 001 WS xl Figure 8 More Info Panel If you receive an error message or the panel is blank go to the Does Not Install section STEP 4 Does Not Install The most likely reason for a non installation in Windows 95 98 is a lack of IRQ resources The modem needs one IRQ and one COM Port in order to function Modern computer systems are usually equipped with soundcard CD ROM drive Hard drive floppy drive video card two COM Ports one LPT port keyboard and a mouse Each of these de vices require at least one IRQ interrupt in order to function Some models of sound card require three interrupts It is little wonder that when it comes time to install a modem there is nothing left The addition of special purpose peripherals SCSI Network cards etc makes
13. 333338 3133333 a ooO0O0O00OOOC OU OOO0U000 OD OO00000 IRQ7 IRQ 10 IRQ 11 22321222322 2222122322 o o o o o ALALA yp u yp yp IRQ 12 o o o o o o meee op Figure 4 JP2 IRQ interrupt request Options HARDWARE INSTALLATION 1 Turn off the computer and all peripheral devices connected to it 2 Unplug the computer power cord from the wall receptacle 3 Remove the computer s cover Refer to your computer owner s manual for instructions 4 Remove the screw securing the expansion slot cover behind one of the computer s available 16 bit ISA expansion slots Lift the expansion slot cover out as shown below RETAINING SCREW EXPANSION SLOT t COVER 16 bit ISA SLOT MOTHERBOARD Figure 5 Removing the Backplate S 5 Firmly but gently insert the modem into the available 16 bit expansion slot Ensure that the card is seated properly before securing it with the screw re moved in Step 4 as shown in the following diagram RETAINING SCREW Fig 6 Installing The Modem 6 Put the chassis cover back on the computer 7 Be sure that all power switches are in the OFF position then reconnect the power cables to the computer and its peripherals 8 Connect the telephone line cable to the Line Telco jack as shown in Fig 7 9 Turn on the computer and proceed to the following sections to configure your modem to the operating system you are using e Caution
14. If Windows asks for an installation disk click OK and type A or CD ROM drive letter in the dialog box that appears and click OK again Step 4 After the installer has copied the INF files to the hard disk a New Hard ware Found dialog box should appear prompting for the Wave Device for Voice Modem Click OK see the Do This First section for infor mation on UNIMODEM INF if this screen does not appear SS S O Step 5 Step 6 Click OK to copy the Wave Device INF file from the A drive to the hard drive To determine what COM port and IRQ is assigned to the modem in Win dows 95 click on the Modems icon in Control Panel and select the Diagnostic tab Click on the COM Port icon and then on the More Info button to view the modem properties CONFIGURING WINDOWS 95 OEM SR2 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Upon start up Windows 95 detects the modem and launches the Update Device Driver Wizard dialog box Insert the diskette or CD ROM containing the modem s INF files and click Next gt After Windows 95 has found the updated drivers for your modem click Finish If Windows asks for an installation disk click OK and type A or the CD ROM drive letter in the dialog box that appears and click OK After the Wizard has copied the INF files to the hard disk it should detect Wave Device for Voice Modem and prompt for its driver Click Next gt Click
15. Panel and double click on the Modems icon At the Modems Properties dialog box click Add An Install New Modem window should appear Allow Windows NT to detect your modem Click on the Next gt button If a modem is found Windows NT will query it In most cases Windows NT will detect the modem as a Standard Modem Click on the Change button Insert the diskette or CD ROM containing the modem s inf files and click the Have Disk button When prompted for the path type 4 or the CD ROM Drive letter and then click the OK button When prompted to select the manufacturer and model of the modem click the OK button At the next screen click the Next gt button Click on the Modems icon in the Control Panel Verify that Windows NT has correctly found the modem If you wish to use your modem to dial into a Windows NT Remote Ac cess Server or wish to connect to the Internet you will need to configure Dial up Networking Go to Start Settings Control Panel and double click the Network icon Click on the Services folder and select Remote Access Service If the Remote Access Service option is not listed if present go to Step 9 click on the Add button Scroll down the menu and select Remote Access Service Click on the OK button Windows NT may ask for its own disks or CD ROM for some files Insert as re quired After you have installed Remote Access Service add the appro priate protocols as directed i e TCP IP for Internet Acc
16. V d0 HIGH SPEED ISA FAX MODEM DeskTalk V 90 User s Manual i Jr A ctioniec o Expanding Your World of Data Communications Table of Contents DO This Hirfff sseee istes ttj estos tses totis EET SE 3 For Windows 3 1X Installation cccccccesccccecceceesseeseeseeseeeceeceeseeeeensecseceeeeseeeensenseeas 3 For Windows 95 98 Installation ccccceccccccecceseeeseeseeseesececeeseeseeeseesecseceeeeseeeensenseeas 4 For Windows NT 4 0 Installation cccccccccecceeccesseeseeseesseeceeeceseeseeeseeeensensesseeeatenes 6 Installing the Modem csssccsssssssrsessssscsssssssessssssssessersecsscsssssesssessscsssessessesssassesees 7 Jumper Settings einen aa EA ESR E NEKE E ETE KS S ogee 7 Hardware Tnstallation menei e OIE EOE A 8 Connecting Devices to the Modem cccccccecsecssessseeesenevseeseesenscnseneeseseeseeasereatens 10 Configuring Windows 95 csssscsccrscsscssecsecceccesssssssssscsecssssessessessecssessesssessessees 10 Configuring Windows 95 OEM Service Release 2 11 Configuring Windows J898 8 888 soiin ntas 11 Configuring Windows NTA OO 12 Installing and Configuring Communications Software 14 Using the Modems Voice Features ccccccccccccsseeseseeetssesecseeseesenecsesieeseeseesenteneeats 14 Troubleshooting sscscsssssssssscsscsscssessessereessessssssssssssssssssssseeseesessensscsscsscssessesseseess 15 Appendix A AT Commands and S Registers s sss
17. ber Does the communications software support this modem See the Install ing and Configuring Communications Software section If you are using a different software from the one supplied with the mo dem some models of this modem may be shipped without communica tions software try installing the supplied software and verify its func tionality with the modem Nothing Appears On The Screen When I Type in Terminal Mode Issue the command ATE to the modem to enable command echo This will let you see what you type The Modem Won t Answer the Phone Cannot Detect Ring Issue the command ATSO0 to the modem to enable auto answer mode Entering the above command will cause the modem to answer on the first ring After Upgrading to Windows 98 The Modem Won t Work Uninstall the modem and it s drivers BEFORE upgrading to Windows 98 After you have finished the upgrade and verified that your system is working properly reinstall the modem and it s drivers Can t Connect at 56K Note Current FCC regulations limit your maximum connection rate to 53K bits s The number you are calling may not support V 90 protocols Some ISP s Internet Service Providers have special numbers that you must call to connect to V 90 Contact your service provider and ask if the number you are calling supports V 90 connections to their service Check the maximum speed setting in the Modem Properties window Go to Start Settings Control Pa
18. configuration default amp Gn V 22bis Guard Tone Control This command determines which guard tone if any to transmit while transmitting in the high band answer mode This command is only used in V 22 and V 22bis mode amp GO0 Guard tone disabled default amp G1 Sets guard tone to 550 Hz amp G2 Sets guard tone to 1800 Hz amp Kn Serial Port Flow Control Selection amp KO Disable flow control amp K3 Enable RTS CTS flow control default amp K4 Enable XON XOFF flow control amp Mn Asynchronous Communications Mode amp MO Modem only supports asynchronous mode default amp Pn Pulse Dial Make to Break Ratio Selection This Command sets pulse dial make break ratio amp PO0 39 61 make break ratio 10PPS amp PI 33 67 make break ratio 1OPPS default amp Qn Asynchronous Communications Mode amp Q0 Modem only supports asynchronous mode amp Sn Data Set Ready DSR Option This command selects DSR action amp S0 DSR always ON default amp S1 DSR comes on when establishing a connection and when carrier is lost amp Vn View Active Configuration and Stored Profile This command is used to display the active profiles amp VO0 View stored profile 0 amp V1 View stored profile 1 amp V3 View relay and general purpose input output status amp Wn Store Current Configuration This command stores certain command options and S register values into the modem
19. d Highlight your modem by clicking once on the icon and then click the Properties button Read the Device Status under the General tab to see if the device is working properly Check the Device Usage box and make sure there is no check mark on Disable in this hardware profile Win dows 95 OEM SR2 only or for Windows 95 or 95a the box labeled Original Configuration Current has a check mark If either of these conditions are not as they should be correct them Make a note of the COM Port and IRQ the modem is using If the Device Status box shows some error message it will generally be about a conflict Go to the Re o sources tab and read the Conflicting Device List If a conflict is present uncheck the box Use automatic settings and select a configuration that does not cause conflicts Manually change the IRQ settings if needed see your Windows 95 on line help file for a more detailed discussion on changing these settings Click on the OK button If there is no setting free of conflicts go to the Does Not Install section STEP 3 Modem Diagnostics Go to Start Settings Control Panel and double click the Modems icon Your modem should be listed If any other modem is listed click once on each old modem and then click the Remove button It is a good idea to shutdown Windows 95 turn off your computer wait 5 seconds and turn the power back on do not use the Shutdown and Restart option Return
20. e pulsed until a T command or dial modifier is received Tone dial is the default setting Qn Result Code Control Result codes are informational messages sent from the modem and displayed on your monitor Basic result codes are OK CONNECT RING NO CARRIER and ERROR The ATQ command allows the user to turn result codes on or off QO Enables modem to send result codes to the computer default Ql Disables modem from sending result codes to the computer T Select Tone Dialing This command instructs the modem to send DTMF tones while dialing Dialed digits are tone dialed until a P command or dial modifier is received This is the default setting Vn DCE Response Format This command controls whether result codes including call progress and negotia tion progress messages are displayed as words or their numeric equivalents VO Displays results as numbers Vi Displays result codes as text default Wn Result Code Option Wo CONNECT result code reports DTE modem to computer speed WI CONNECT result code reports DTE speed W2 CONNECT result code reports DCE modem to modem speed W3 CONNECT result code reports DTE speed and information on error cor rection and data compression W4 Reports protocol data compression and DTE data rate Zn Recall Stored Profile This command instructs the modem chip set to go on hook and restore the profile specified by the n parameter Z0 restore
21. eed at which the modem may establish a connection SO Number of Rings to Auto answer The modem automatically goes off hook and initiates a data mode answer mode handshake after detecting the specified number of rings A value of zero 0 disables auto answer mode Entering a value from to 255 enables auto answer mode Range 0 255 rings Default 0 82 Escape Character The value of S2 specifies an ASCII value for the character used to enter command mode A value over 127 disables the escape sequence Range 0 127 Default 43 S3 Carriage Return Character S3 specifies the AT command string terminator and modem response code termi nator The default is lt CR gt or carriage return ASCII 13 Range 0 127 Default 13 S4 Line Feed Character The value of S2 specifies the line feed character Range 0 127 Default 10 S5 Backspace Character S5 specifies the backspace character that is used to delete the last entered charac ter The default value is lt backspace gt ASCII 8 Range 0 127 Default 8 S6 Wait Before Blind Dialing The value of S6 specifies the amount of time that must elapse after the modem goes off hook before the modem starts dialing the telephone number The modem waits for at least 2 seconds before dialing even if the register is set for a value less than two Range 2 255 Default 2 S7 Wait for Carrier Dial Tone S7 specifies the length of time the modem wa
22. empting to install your new modem For WInpbows 3 1 INSTALLATION Because Windows 3 1 and 3 11 are not Plug N Play operating systems it is suggested that you do not rely on the Plug N Play capabilities of your com puter to automatically configure the modem Instead manually select the COM Port and IRQ setting by changing the jumpers The jumper setting definitions can be found in the Installing The Modem section under the heading Jumper Settings It is recommended that you disable an existing COM Port that you are not using like COM 2 and set the modems jumpers for COM 2 IRQ 3 This will avoid many of the pitfalls associated with installing a modem in Windows 3 1X If you cannot disable an existing COM Port then you must use COM Ports 3 or 4 and select an interrupt that does not cause a conflict with another device If you do not know the available interrupts on your sys tem you will have to use trial and error to get the modem properly config ured To disable one of your computer s existing COM Ports you need to enter your System BIOS Setup routine read your Computer s User Manual for instructions on how to invoke the BIOS Setup If you have a seperate I O card use the card s jumbers to disable a COM Port Once inside the BIOS Setup look for a section called Integrated Peripherals Locate the entry for COM 2 or COM Port B and disable it Save your settings before exiting Install your modem into the computer and start Windows
23. ess At the Remote Access Setup dialog box click on Add Select the RAS Device you wish to add and Click OK Click Continue to finish the Installation After Windows NT has completed the binding process allow Windows NT to shut down and restart the computer Installing and Configuring Communications Software If your modem came with a communications software package it is strongly rec ommended that you use this software for your modem It s default installation parameters have been specially configured to work with this modem The Users Guide for this program can be found inside the modem package It can be sup plied in either soft bound copy or on CD ROM depending on the model you purchased Some configurations are packaged without communications software Check your packaging to see if communications software is included If you wish to use another software package please be sure that it supports this modem Most Software Manufacturers have a listing of supported modems on their websites or BBS s Check these sites to see if this model is supported If you are unsure or your brand of software supports only a few modems try selecting Hayes Compatible or Standard Modem This may work in certain cases Some software programs allow manual input of parameters For the users of these programs here is a listing of the Data Fax Voice Command Standards supported Data TIA EIA 602 Fax TIA EIA 578 for Class 1
24. for voice modem Click Next gt Windows will show another What do you want Windows to do screen Select search for the best driver for your device Click Next gt A search screen will display options to do your search Check to see that a check still appears on Floppy disk drives and CD ROM drive Click Next gt Windows 98 will find the wave driver on the floppy drive If you have installation CD ROM Windows 98 will find the driver on the CD ROM Click Next gt Windows 98 will finish the installation Your modem is now ready to use Install or reconfigure your communications program or Internet Browser for the new modem If you have installed your modem in Windows 95 and are upgrading your operating system to Windows 98 uninstall the modem and its drivers before attempting the upgrade After you have finished and verified that your system is working properly reinstall the modem into Windows 98 using the driver files provided in your modem package CONFIGURING WINDOWS NT 4 00 This installation assumes that you have manually set the modem s jumpers to a COM 2 IRQ 3 setting as outlined in the Do This First section at the beginning of the manual COM 2 IRQ 3 is the preferred installation setting for Windows NT Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Reboot the computer and log in to Windows NT 4 00 Go to Start Settings Control
25. ick on UNIMODV INF or UNIMODYV whichever is displayed then click on Install Restart your com puter to enable the drivers SKS e Note If you are using the default Play N Play jumper settings and not manu ally configuring the COM Port and IRQ jumpers the following step may be skipped Refer back to this area only if Plug N Play cannot successfully con figure your modem The modem will need one IRQ interrupt and one COM Port to function To check for any available interrupts in your system go to Start Settings Con trol Panel Double click the System icon and select the Device Manager tab Click the Properties button to view the System Resources There are 16 0 15 interrupts available in a system Make a note of any interrupt not listed If you do not have any free interrupts you may need to disable an existing device that you are not currently using such as COM2 on your motherboard This will free up I O port 0x2F8 and IRQ 3 To disable COM2 boot your system and enter your BIOS setup You can normally invoke the BIOS setup menu by pressing a key or a combination of keys at the first boot up screen Some of the common keys are Del F1 F2 Ctrl Alt S Ctrl Alt Esc If none of the mentioned key combinations work please refer to your computer system manual for instructions on how to in voke the BIOS setup note if your system uses a serate I O Card use the card s jumpers to disable a COM Port Once inside the BIOS
26. ing a PBX hookup If you have to dial 9 to reach an outside number you are using a PBX Do not use this modem on a digital or PBX system The modem is not compatible with these types of phones systems Try using the line that is connected to a fax machine Fax machines are normally connected to a dedicated line and not through the PBX Your phone line may not support a 56K connection Appendix A AT Command Set AT Commands AT commands are issued to the modem to control the modem s operation and software configuration AT commands can only be entered while the modem is in command mode The format for entering AT commands is TYPE ATXn where X is the AT command and n is the specific value for that command PRESS Enter Any command issued is acknowledged with a response in text format known as result codes For multiple AT commands in the same command line the com mands are executed in the order received from the DTE Should execution of a command result in an error or a character not be recognized as a valid command execution is terminated the remainder of the command line is ignored and the ERROR result code is issued Otherwise if all commands execute correctly only the result code associated with the last command shall be issued result codes for preceding commands are suppressed In the following listing commands and command values accepted by the modem are shown any entries other than those shown cause the ERROR
27. its to detect the remote modem car rier after dialing If the remote modem is not detected within that time the modem hangs up and sends the NO CARRIER response Range 1 255 seconds Default 60 seconds S10 Lost Carrier Hang Up Delay S10 is used to specify the length of time the modem waits before hanging up if the remote modem carrier signal is lost When set to 255 the modem does not hang up when it loses the remote modem Range 1 255 1 10 of a second Default 14 1 4 seconds S11 DTMF Dialing Speed S11 specifies the duration of DTMF tone dialing This register is not used for pulse dialing Range 50 255 ms Default 70 ms S12 Guard Time S12 is used to specify guard and detect times used for the escape sequence Range 1 255 1 50 of a second Default 50 1 second S25 Detect DTR Change S25 defines the minimum amount of time that DTR has to remain off before the modem performs the function specified by the amp Dn command A change in DTR that persists for a shorter time than that specified will be ignored by the modem Range 1 255 1 100 ofa second Default 5 1 20 of a second S30 Disconnect Inactivity Timer This register sets the length of time that the modem stays on line off hook before disconnecting when no data is being sent or received Range 1 255 minutes Default 1 minute S33 Sleep Mode Timer S33 determines when the modem enters sleep or power down mode When en abled a
28. ld modem driver diskette if you wish to reinstall it at a later date e Itis seriously recommended that you DO NOT use the Plug N Play capabili ties of the modem for a Windows NT installation Instead manually set the modems jumpers to COM 2 IRQ 3 see Jumper Settings in the Installing The Modem section The use of a COM 2 IRQ 3 setting will provide the least amount of system reconfiguration and aggravation for the installer This setting will require that you disable your computer s on board COM2 Port To disable COM2 boot your system and enter your BIOS setup You can normally invoke the BIOS setup menu by pressing a key or a combination of keys at the first boot up screen Some of the common keys are Del F1 F2 Ctrl Alt S Ctrl Alt Esc If none of the mentioned key combinations work please refer to your computer system manual for instructions on how to in voke the BIOS setup Once inside the BIOS setup find the menu for integrated peripherals locate the COM port settings then disable COM2 or Comport B If unsure please SS consult your computer s user manual Be sure to Save the settings before exiting the BIOS Setup The computer will then reboot Set your modem s jumpers to COM 2 IRQ 3 See Jumper Settings in the Installing the Mo dem section for jumper setting diagrams e You are now ready to install the modem Proceed to the next section Installing The Modem JUMPER SETTINGS
29. matters worse This section deals with the process of freeing IRQ s and configur ing the system P N P Plug N Play which requires that you know how to enter your computer system s BIOS Setup Routine read your comput ers user manual for information on how to invoke and use the BIOS setup Once inside the BIOS Setup find the Plug N Play configuration This can be found within the Advanced PNP PCI Configuration or Plug and Play Configuration section depending on the BIOS Manufacturer Next from the information you noted in STEP 2 Modem Properties find the interrupt selection for the IRQ your modem is using some BIOS don t allow individual selection of interrupts to ISA Plug N Play or PCI You want to set this to a Plug N Play setting This can be called ICU PCI ISA or PNP depending on your BIOS version and manufacturer Do not set this interrupt to PCI only or to Legacy ISA Since each system manufacturer has a different way of handling this configuration you may have to use trial and error to get your modem properly config ured If you do not have any free interrupts available you will have to disable some unused function of your computer system If you are using a PS 2 style mouse you probably can spare one of your internal COM Ports To disable a COM Port find the BIOS Setup section for Integrated Periph erals Locate the Serial Port settings and disable an unused port that has nothing connected to it usuall
30. nel and double click the Modems icon Highlight your modem by clicking once on the icon next to the modem and then click the Properties button Select the General tab and look at the setting in the Maximum speed box Make sure this is set to 115200 You may have other telephone devices connected to the phone line To help your modem achieve the best connection possible remove all extra devices connected to the telephone line when the modem is in use This includes extension phones answering machines cordless phone bases caller ID boxes etc Don t just disconnect the phone cable from the units Disconnect the phone cable from the wall This reduces the load on your phone line and keeps signal attenuation to a minimum Not having loose phone line cords coming from your phone line sockets will help reduce the possibility of interference being transmitted to the phone line Keep the length of your phone line cable to 10 feet or less Don t use an unusually long cable to connect to the phone line socket If necessary move the computer closer to the phone socket Don t lay your cabling close to an electrical appliance like a refrigerator or air conditioner unit High current devices can transmit 60 cycle hum to your modem through the phone cord This may cause frequent renegotiations or line discon nects while the appliance is running If you are attempting to make a call from an office are you using a direct outside line or are you us
31. ny value other than zero the controller enters sleep mode whenever the modem has been inactive for a user programmed time delay The modem exits sleep mode whenever the host computer reads or writes to the modem or when a ring signal is detected Range 0 90 seconds Default 0 disabled S37 Maximum Line Speed Attempted This register sets the maximum line speed allowed S37 provides the same infor mation as the AT MS m command Using the ms m parameter automatically changes the value of S37 For example setting AT MS 0 sets S37 to 0 zero Using the AT MS m command to change the value of S37 provides greater flex ibility than changing the S register directly See the AT MS m command for more information Appendix B Communications Regulations FCC REGULATIONS The following statements are provided in accordance with the Federal Communi cations Commission FCC regulations Please read these statements carefully before installing your modem FCC PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested this information must be given to the telephone company The REN is used to determine the maximum number of devices connected to your telephone line that will ring in response to an incoming call In most but not all areas
32. or Plug and Play Configuration sections depending on the BIOS Manufac turer Next verify that one free IRQ has been set so that the ISA bus has access to it some BIOS don t allow individual selection of interrupts to ISA Plug N Play or PCI These settings can be called ICU ICU PCI or PNP depending on your BIOS version and manufacturer Do not set this interrupt to PCT only Pay attention to the IRQ usage of the other peripherals in your system Do not reassign an interrupt that is already in use by another device Since each BIOS manufacturer has a different way of handling these configu rations you may have to use trial and error to get your modem properly con figured Be sure to Save the settings before exiting the BIOS Setup e You are now ready to install the modem Proceed to the Installing the Mo dem section For Winpows NT 4 0 INSTALLATION e Ifyou are replacing the current modem in your computer system with this new modem be sure to remove all other modem drivers from your operating system Go to Start Settings Control Panel and double click on the Mo dems icon Highlight the modem you wish to remove and click the Remove button Shutdown the computer power down and physically remove the old modem from your system Do not install your new modem at this time Fol low the procedures below to help insure a trouble free installation Note once you remove the old modem and its drivers from your system you will need the o
33. r command syntax is AT MS lt carrier gt lt automode gt lt min rate gt lt max rate gt lt carrier gt This parameter specifies the type of modulation standard used The list below shows approved codes V21 V 21 300 bps V22 V 22 1200 bps V22B V 22 bis 1200 and 2400 bps V23C V 23 constant carrier 1200 bps forward and 300 bps reverse V32 V 32 4800 and 9600 bps V32B V 32 bis 7200 9600 12200 and 14400 V34 V 34 asymmetrical 2400 4800 7200 9600 12200 14400 16800 19200 21600 24000 26400 28800 31200 and 33600 bps V34S_ V 34 symmetrical only 2400 4800 7200 9600 12200 14400 16800 19200 21600 24000 26400 28800 31200 and 33600 bps V34B V 34 extended asymmetrical 2400 4800 7200 9600 12200 14400 16800 19200 21600 24000 26400 28800 31200 and 33600 bps V90 V 90 asymmetrical transmit speeds 4800 7200 9600 12000 14400 16800 19200 21600 24000 26400 28800 and 31200 bps receive speeds 33333 37333 41333 42667 44000 45333 46667 48000 49333 50667 52000 and 53333 bps lt automode gt This parameter allows the modem to negotiate modulation speeds automatically 0 disabled modem will not negotiate speeds automatically 1 enabled automatic negotiation allowed ey e lt min rate gt This entry specifies the lowest data transfer rate which the modem may establish a connection lt max rate gt This parameter specifies the highest sp
34. s installed Highlight each modem listed by clicking once on the icon next to the modem and then click the Remove button It is also a good idea to physically remove your old modem from the system Note once you remove the old modem and its drivers from your system you will need the old modem driver diskette if you wish to reinstall it at a later date Modems Properties 121 x General Diagnostics The following modems are set up on this computer E7 External 33 6 Kbps Fax Modem Remove Properties r Dialing Preferences Dialing from Default Location Use Dialing Properties to modify how your calls are aled Dialing Properties Figure 1 Win95 Modems Properties Panel Ifyou are going to use the TAM Telephone Answering Machine or speaker phone functions of the modem you need to install the Unimodem V compo nents of Windows 95 If you have Windows 95 OEM Service Release 2 Ver sion 4 00 950 B or above or Windows 98 you do not need to install this component as it is already built into the operating system To find the Windows 95 Version on your system select Start Settings Con trol Panel Double click on the System icon and select the General tab If the version of Windows 95 is 4 00 950 or 4 00 950A go to Start Programs and select Windows Explorer Go to the UNIMODEM directory of the CD ROM the UNIMODEM driver is sometimes supplied on a separate floppy that came with your modem and right cl
35. s profile 0 and Z1 restores profile 1 amp Cn Data Carrier Detect DCD Control Data Carrier Detect is a signal from the modem to your computer indicating that the carrier signal is being received from a remote modem DCD normally turns off when the modem no longer detects the carrier signal amp CO0 The state of the carrier from the remote modem is ignored DCD circuit is always on amp C1 DCD turns on when the remote modem s carrier signal is detected and off when the carrier signal is not detected default amp Dn DTR Control This command interprets how the modem responds to the state of the DTR signal and changes to the DTR signal amp DO Ignore The modem ignores the true status of DTR and treats it as always on This should only be used if your computer does not provide DTR to the modem amp D1 Modem switches from data mode to command mode when an on to off transition of DTR occurs amp D2 When DTR switches off the modem goes on hook and disables auto an swer mode when DTR switches on auto answer is enabled amp D3 Turning off DTR re initializes the modem and resets values except for the UART registers amp F Load Factory Settings This command loads the configuration stored and programmed at the factory This operation replaces all of the command options and the S register settings in the active configuration with factory values amp F Recall factory setting as active
36. sscssessssssssesssesesssscsssssessessssseseess 20 AT Commands e iiccasecisisciccsresacescvanatiecsseadiacuaastdesaesvasaetsvasibcinvseddasdeesdbibear ckdvadsatet s 21 S RedisterSenynernnnn naera nnise Aa Ea aha ee 28 Appendix B Communications Regulations se sssssseseserororssesseseseserororoesesesesesesesceoesesese 31 Proprietary Notice and Disclaimer Unless otherwise noted this document and the information herein disclosed are propri etary to ActionTec Electronics Inc Any person or entity to whom this document is fur nished or who otherwise has possession thereof by acceptance agrees that it will not be copied or reproduced in whole or in part nor used in any manner except to meet the purposes for which it was delivered The information in this document is subject to change without notice and should not be construed as a commitment by ActionTec Although ActionTec will make every effort to inform users of substantive errors ActionTec disclaims all liability for any loss or damage resulting from the use of this document or any hardware or software described herein including without limitation contingent special or incidental liability Note PC is a trademark of IBM Corporation Windows 3 1 Windows 95 and Windows NT are trademarks of Microsoft Inc K56flex is a trademark of Lucent Technologies Inc and Rockwell International Do This First Please read the following tips carefully before att
37. te or CD ROM that came with your modem Al Repeat Last Command This command repeats the last command string entered Do not precede this com mand with an AT prefix or conclude it by pressing Enter A Answer Command This command instructs the modem to go off hook and answer an incoming call Bn Communication Standard Setting This command determines CCITT vs Bell standard BO Selects CCITT V 22 mode when the modem is at 1200 bits s B1 Selects Bell 212A when the modem is at 1200 bits s default B2 Selects V 23 Orig 75bps trans 1200bps rec Answr 75bps rec 1200 trans B3 Selects V 23 reverse channel opposite of B2 Cn Carrier Control Co Transmit carrier always off Cl Normal transmit carrier switching Dn Dial This command instructs the modem to begin the dialing sequence The dial string n the telephone number is entered after the ATD command En Echo Command This command controls whether or not the characters entered from your computer keyboard are echoed back to your monitor while the modem is in command mode EO Disables echo to the computer El Enables echo to the computer default Fn On line Data Character Echo Command This command determines if the modem will echo data from the DTE FO On line data character echo enabled NOT SUPPORTED ERROR Fl On line character echo disabled default Hn Hook Control This command instructs the modem to go on hook to disconnect a call
38. the total REN of devices connected to a line should not exceed five 5 0 To find out the total permitted in your area contact your local telephone company If your telephone equipment causes harm to the telephone network the telephone company can discontinue your service temporarily If possible the company will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company can make changes in its facilities equipment opera tions or procedures that could affect the operation of your equipment If so you will be notified in advance so you can make the changes needed to maintain unin terrupted service If you experience trouble with this equipment please contact the manufacturer at the address given in this manual The telephone company may ask that you dis connect this equipment from the network until the problem has been corrected or until you are sure that the equipment in is not malfunctioning DECLARATION of CONFORMITY This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential instal lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the
39. ully chosen to help mini mize difficulties during the installation of the modem in both Windows 95 98 and Windows NT 4 00 Take seriously the recommendation to physically remove any previously installed modems from your computer This step alone can help pre vent many potential problems from occurring If you have used the default Plug N Play jumper settings and the modem has installed but is not functioning try the troubleshooting procedure listed below The information provided by following these steps can help point the way to fix ing your difficulty Windows 95 98 STEP 1 Check System Resources Go to Start Settings Control Panel and double click the System icon Select the Device Manager tab From the device tree double click the Modems icon to show what modems are installed If there is no Mo dems icon your modem did not install see Does Not Install section If your modem is listed check that there is no yellow exclamation mark or red X over the modem s telephone icon if there is go to STEP 2 If any other modems are listed highlight the modem by clicking once on the telephone icon next to the listed modem and then click on the Re move button Shutdown the system and turn off the power Wait 5 sec onds and turn your computer back on and repeat STEP 1 STEP 2 Check Modem Properties From the Device Manager tab within System Properties double click the Modems icon in the device tree to show what modems are installe
40. y serial port 2 This should free one IRQ for your modem to use You will also have to disable the COM Port in Windows 95 see the Do This First Section Special Situations Under some situations you will find that freeing an interrupt does not solve your installation difficulties This could be due to another peripheral device stealing the interrupt you just provided Certain full featured sound cards require three IRQs to support all their functions When one becomes available they take it This situation re quires that you remove your sound card free_an interrupt install the modem and verify its operation and then reinstall the sound card This procedure may also work for sound cards that have lost their sound after the modem has been installed or if the modem will not install in a system with a sound card Common Problems No Dialtone Error Make sure you have connected the phone cable into the right connector on the back of the modem See Figure 7 Connecting Devices You may have too many devices connected to the phone line Remove all other equipment Your modem may not recognize overseas dialtone Use ATXO to have the modem ignore not look for the dialtone before dialing Communications Software Does Not Work Some communications software packages need to be configured to the same COM Port and or IRQ as the modem See the Installing the Mo dem section for information on how to determine your COM Port and IRQ num
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