My ø Business User guide
Contents
1. 12 Choose whether you want the filter to include or exclude the dialled numbers list 13 Click the button your dialled numbers list will be added to your filter set click Save Deleting a filter set 1 Click on Filter sets 2 Highlight the row that contains the one you wish to delete 3 Click Delete Contents Using My O2 Business Page 24 Creating a dialled numbers list Deleting a dialled numbers list 1 After you ve logged in see page 4 choose the account you want and click 1 Click on Dialled numbers Select 2 Highlight the row that contains the one you wish to delete Click the Reports tab 3 Click Delete Click Filter sets Click Dialled numbers Click the button Enter a name for the new destination list Click the button Click the Destination box and enter the number you want to add to your list O ON DM KR WN Click the Name box and enter a name for your destination list 10 With the new destination selected click Save 11 Click Save Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Creating a new working hours list 1 8 9 NO WM pU N After you ve logged in see page 4 choose the account you want and click Select Click the Reports tab Click Filter sets Click Working hours lists Click the button Enter a name for the new working hours list Either use the arrow buttons or enter the number of hours you want your working2. edit Click the Administration tab Click Edit and make any changes Select the user whose access you want to stop Click Edit a TY gt Click Yes to confirm Untick the box next to User enabled Nn p w yN Click Next to confirm then Submit pe A ooo O My details My reports Full screen amp About 02 Logout View demo Terms and Conditions p Account selection Account management Reports Invoices Administration User administration Access administration Standard users X TA Q y Enabled User name First name Surname Role Y mike cellular solutions co uk Mike Bowers COE Partner Administrator mike gatewaydesign co uk undefined undefined SME Administrator mike magomm co uk undefined undefined SME Administrator mike refindsoftware co uk undefined undefined SME Administrator mike thisismypath co uk undefined undefined SME Administrator mikeburgess cussons co uk undefined undefined SME Administrator mikey coxy73 freeserve co uk undefined undefined SME Administrator mino minoandco co uk undefined undefined SME Administrator minxymoomoo hotmail com undefined undefined SME Administrator misscowell hotmail co uk undefined undefined SME Administrator missurbanowska gmail com undefined undefined SME Administrator missyearwood ymail com undefined undefined SME Administrator mjc67 tiscali co uk undefined undefined SME Administrator mjfailes hotmail co uk undefined undefined SME Administrator mjmasterman btinternet com undefined undefine
3. hours list to run Click and drag the Drag Me block to where you want on the timeline To extend or shorten the working hours block click Edit 10 Change the new times as you want them click Save 11 The working hours block will resize accordingly To delete the working hours block select the block to be removed and click Delete from the menu bar at 12 As an alternative to dragging and dropping the working hours blocks click the Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager the bottom Day drop down menu Contents Using My O2 Business Page 25 13 Select the day for which you want a working hours list 14 Change the working hours time as you want it click Add 15 The working hours block will be added to the timeline Repeat to add working hour blocks to other days 16 With all hours and days added click Save Deleting a new working hours list 1 Click on Working hours lists 2 Highlight the row that contains the one you wish to delete 3 Click Delete Contents Using My O2 Business Page 26 4 6 Invoices With My O2 Business you can review all your INVOICeS and all your current O My details My reports Full screen amp About O2 Logout View demo Terms and Conditions transactions You can look at a complete account or an individual user And using f m l eea A the powerful filters you can also analyse usage over a period of time by call type Invoice mr
4. 0 00 01 00 00 01 Mobile N 00 00 01 00 00 01 Mobile N 00 00 05 00 00 05 Mobile N 00 00 05 00 00 05 Oth 00 00 01 00 00 01 Mobile N 00 00 39 00 00 39 Hudder 00 00 39 00 00 39 Mobile N 00 00 01 00 00 01 __ Mobile N 4 2 My Favourites Favourites is used to display certain types of information quickly You can have up to four Favourites saved at any one time Adding to Favourites Simply click Add to favourites when it appears and it will automatically appear in the Favourites page under the Welcome tab Removing Favourites Go to the Favourites tab and click the icon in the top right hand corner of the report you want to remove Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Using My O2 Business Page 15 My details My reports Full screen amp About 02 Logout View demo Terms and Conditions Account management Reports Invoices Administration Support Welcome Favourites Monthly Spend Graph 3 Mobile User spend Total of recent charges Avg spend 3 months ex VAT Spend per month click for more detail Jun 10 Sep 10 Oct 10 Nov 10 Dec 10 Apr 10 dul 10 Aug 10 Watchpoint Alerts Alerts raised Alert name Alert description Alert notification date 4 3 Managing accounts The Account management menu lets you see a summary of your accounts since your last invoice This lets you see how much you ve spent recent charges and tariff i
5. 1 Under Usage click the Usage for the invoice you want to see If you have more than 5000 call records you will see a message The number of billed calls has exceeded the threshold 2 Click OK 3 You ll then need to use the Filters amp column visibility panel to refine your search For more information on the Filter amp column visibility see page 14 Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Help Page 27 Section 5 Help All the help you need 51 Support Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Help Page 28 5 1 Support Accessing My O Business FAQs 1 After you ve logged in see page 4 click the Support tab Click the button to expand the general FAQs Click an FAQ to view it 2 3 4 Click the Next and or Previous buttons to scroll through 5 To find a specific FAQ click the Search box 6 When you enter a keyword only FAQs featuring that word will appear Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager
6. Bl Sr ne BURN MPs SX Contents Using My O2 Business Page 17 My details My reports Account management Reports Invoices Administration Summary Tariffs and recent charges Tariff Additional User Contract duration 12 months Allowances amp usage x Add to favourites A 7 Time E Ce Shared 1300 Anytime Minutes J Services amp discounts Type Description Service Multimedia Messaging Service Service FOC iPhone Wifi Unltd Business Service iPhone Bolt On Service Int Traveller Service FOC Service VVM for Business iPhone Service Unlimited Free 02 to 02 Calls Recent charges Ear Full screen amp About 02 Support Next expected invoice 17 Jan 2011 Start 23 Aug 2010 14 Aug 2010 14 Aug 2010 14 Aug 2010 14 Aug 2010 14 Aug 2010 View demo Terms and Conditions Bill day 17th of the month N Shared 1300 Text Messages Active X Status Price ex VAT Active 0 00 Active 0 00 Active 4 26 Active 0 00 Active 0 00 Active 0 00 View recent charges 0 00 Contents Using My O2 Business Page 18 Recent charges Recent charges You can review recent charges for an individual number since your last invoice T T Lal a Using the Fu nctional Toolbar see page 13 you can Date Time Number Description Duration Total units z Address description Discount value Allowance value 1 Create and save the report file you see on screen a a a 2 Print the re
7. CSV Contents Using My O2 Business Page 20 Viewing by date Viewing by spend You can search for information between two specified dates 1 Log in and select the account you want to view click Select 1 Log in and select the account you want to view click Select 2 Click the Reports tab 2 Click the Reports tab 3 Your Group account is at the top click the symbol to expand your Group 3 Your Group account is at the top click the symbol to expand your Group aon account 4 Click Invoice list under the chart 4 Click the Calendar icon under the search bar 5 Click Usage on the line of the invoice number you want to view 6 You can refine your search using the Functional Toolbar see page 13 O My details My reports ull screen amp Logout View dema Account selection Welcome Account management Invoices Administration Support Dashboard Watchpoints Watchpoint alerts Scheduled reports Filter sets FFOMINOVALOMtOW ang 6024218 for November 2010 to January 2011 o B TRY Monthiy spend 1 Daily spend Hourly spend Spend summary Spend review t Kode Ea ee Stet ty m NR 372 5 ZZ Taar u 277 Bl rw My er u I en A i ye eas 6 ATE 08 Ce oy 2 na Wee 20 AT IR IF VO 40 Average monthly spend over 12 months ex VAT Total spend for last month ex VAT 50 30 5 Click the From and or To drop down menus 6 Select the required dates from the drop down menus 7 Click Go Details between the selected dates wi
8. Current transactions call duration and date ama SSeS Acne Cae kets Ltd View an invoice by number ee 25808989 Invoice date 17 Jan 2011 1 Login and select the main account you want to view click Select If you are ee eile already logged in click Reports and select your main account nn Zu at 0 00 0 00 2 Click the Invoices tab then click All invoices at 20 00 30 34 Total inc VAT 190 38 3 Click the invoice number to see an overview of the main invoice Clicking M keginan n i Subscriptions Total calls Total ex VAT next to Subscriptions lists all the numbers on the invoice Clicking next to EEE Pepe Inclusive usage on this invoice lists your tariff details NOTE RT EN 39 15 4 Under Subscriptions click the number of the user you want to see a e 5 Click a call type under Calls to see more details or click next to Charges Total ex VAT 160 04 a i gt Inclusive usage on this invoice against to see further information on line rental and other services you may ee TEE TEE EEE TER Registered Office 260 Bath Road Slough Berkshire SL1 4DX The allowances which have no usage on this invoice will not be displayed Current Allowances View usage user UK VAT Reg No GB 778 6037 85 Please click on Current Allowances to see any active allowances on your account have View an invoice by usage 6 You can then use the Functional Toolbar see page 13 to analyse the call data further
9. My O Business User guide Contents This is your guide to My O Business It s easy to use Move your mouse over the page to get to the section you want Contents and sections at the top right of the page all act as links Even the web address at the bottom Just click and go Important Some functionality found within this user guide may not apply to your role Section 1 What is My O Business Section 2 Getting started Section 3 Managing your users Section 4 Using My O Business Section 5 Help Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Page 1 Contents What is My O2 Business Page 2 Section 1 What is My O Business Gives you greater control over your O Business Account than ever before Makes it much easier to keep an eye on everything that s going on in your account From basic details to how much you spend Go to www 02 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Getting started Page 3 Section 2 Getting started All you need to know to get up and 21 Logging in running with My O Business J ye 2 2 Forgotten password 2 3 Editing your details Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Getting started Page 4 2 1 Logging in Before signing into My O Business for the first time please check you ve got our email with your username an
10. User Corporate End User Corporate Full Access Customer User Corporate End User Corporate End User Corporate Full Access SME and Partner Full Access Terms and Conditions Contents Managing your users Page 10 3 Click the button 4 Click the Title drop down menu to select the new user s title Then enter First name Surname and Username in the correct fields The username must be their email address 5 Click the User role drop down menu and choose a role click Next alecm adcsinrniuin cn nk SMF and Partner Full Arrece Create new user step 1 of 2 Title First name TEAS Surname hve Username trv U Ze Death Notify me of new invoice data User role Corporate End User Reset Cancel chris bevan o2 com Corporate End User 6 Click the Search for an account drop down menu 7 Select the type of account you want for the new user 8 Click the blank Number box and enter the new account number or user mobile number click Submit 9 With the new number highlighted click Select 10 Click Submit 11 Click OK Contents Managing your users Page 11 Editing a user Stopping user access 1 Log in and select the account you want using the search options click Select You can t delete a user from My O Business but you can stop their access Click the Administration tab 1 Log in and select the account you want using the search options click Select Select the user you want to
11. User name 3 Enter the answer to your security question click Submit oe 4 We ll send you an email with your new password Click OK 5 Enter your username and the new password we sent you click Login Lost password recovery 6 You ll need to change your password Enter the password we sent you then ee en your new chosen password click Submit 7 Your secure login details have been updated so you can start using My O Business click OK Lost password recovery IMPORTANT If you enter your password incorrectly three times you will be locked out Talk to an admin user in your organisation or O customer care to reset your account Lost password recovery 1 2 Enter your user name email address below Username Cancel Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Getting started Page 6 2 3 Editing your details You can easily make changes to your personal information and security details My O2 Business Edit your details How to do it User details Current accounts Title 1 Log IN Firstname 2 Click My details and make any changes ses Notify me of new invoice data 3 If you want to change your security details click Change security details Security details select a new security question enter your answer click Submit ee Secret answer SOIR Invoices Change security details 4 If you want to chang
12. au BB WRN Either use the arrow buttons or enter the Trigger day or date you want the report to be scheduled 8 Either use the arrow buttons or enter the number of days you want the report to run 9 Click the Scheduled report type you want 10 Click the Report name drop down menu 11 Choose the report name you re looking for 12 Enter your email address and click Add Repeat to add any others you want the report sent to 13 Click the button to expand your Group hierarchy and select the account for which you want a report click Save Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Using My O2 Business Page 23 Creating a new filter set 1 After you ve logged in see page 4 choose the account you want and click Select Click the Reports tab click Filter sets Click the button and enter a name for the new filter set Scroll to the filter you want to activate and click Edit Enter the details click Save au wen To add a working hours list see page 26 click the Working Hours Lists drop down menu N Select the list you want to use 8 Choose whether you want the filter to be active inside or outside of the working hours list 9 Click the button 10 Your working hours list will be added to your filter set To add a dialled number list see page 25 click the Dialled numbers drop down menu 11 Select the Dialled numbers list you want to use
13. available sub options Select any additional information Click Save The new filter will be activated ON onp w To select a previously saved filter set click Select a filter set drop down menu and choose a saved filter 9 To close a filter set click the red Close button on any active filter set 10 To close the Filters amp column visibility options click on X Go to www 02 co uk myo2business Phone 0800 089 1202 Contact your Account Manager My details My reports sunt management Reports Invoices Contents Using My O2 Business Page 14 Full screen amp About O2 Logout View demo Terms and Conditions Administration Support E 24726181 ripti Duration Total units Destin uk 00 00 00 49 KB Data E uk 00 00 00 3365 KB Data E uk 00 00 00 496 KB Data E 00 00 09 00 00 09 Mobile N 00 00 40 00 00 40 _ Mobile N x Filters amp column visibility Select a filter set No active filters s 00 00 32 00 00 32 Mobilen 00 00 04 00 00 04 Hudder 00 00 24 00 00 24 Hudder 00 00 01 00 00 01 MobileN 00 00 01 00 00 01 Oth 00 00 01 00 00 01 oth CD D 00 00 01 00 00 01 Oth 00 00 01 00 00 01 Mobilen 00 00 03 00 00 03 MobileN 7 00 00 01 00 00 01 Mobile N 00 00 01 00 00 01 Mobilen U 00 00 01 00 00 01 Oth 00 00 01 00 00 01 Mobilen 00 00 01 00 00 01 Mobile N q 00 00 01 00 00 01 Mobile N 00 00 01 00 00 01 Mobile N Q 00 12 21 00 12 21 Hudde 00 01 17 00 01 17 Oth 0
14. d SME Administrator v v v v v v v v v v v v v v v v mkeparker googlemail com undefined undefined SME Administrator Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Section 4 Using My O Business Everything you need to know 4 1 4 2 4 3 4 4 4 5 4 6 Functional Toolbar My Favourites Managing accounts Reports Working with reports Invoices Go to www 02 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Using My O2 Business Page 12 4 1 Functional Toolbar Some features give you a Functional Toolbar to use eg viewing data in the invoice section You can filter through the details view information graphically use your address book print and download Save and download Print the report to file as you see it on screen The address book lets you add private and public addresses as well as importing and exporting lists View usage as a graph Click to open the Filter amp column visibility view Adding names to the address book 1 To add to your address book click then click Create Enter the number in the Number dialled box Enter the description name in the Description box ROW N Repeat the process to add any more numbers to your address book click Save list Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Using My O2 Business Page 13 Importing
15. d password Your username will be the email address you used to register with How to do it 1 Go to www businessonline o2 co uk User name 2 Enter your username and password click Login The first time you login you ll need to change your password Enter your existing password then your new chosen password click Submit Password 3 When your password has been successfully updated click OK Lost password recovery 4 As well as your password you ll need to choose a security question in case you Terms and Conditions ever forget your password 5 Click the drop down menu to choose your question 6 Enter your answer click Submit 7 Your secure login details have been updated so you can start using My O Business click OK Important If you enter your password incorrectly three times you will be locked out Talk to an admin user in your organisation or O customer care to reset your account Your new password should be a minimum of eight characters and include a mix of letters and numbers Avoid using in order eg 123 or ABC Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Getting started Page 5 2 2 Forgotten password If you forget your password you ll need to reset it How to do it 1 Go to https businessonline o2 co uk click Lost password recovery 2 Enter your username this will be email address you used to register click Next
16. e j Top dialled by value PDF X Email recipients 6 The report will be displayed ey Tem m Submit for download PDF Por 7 Toselect a different delivery option click Dashboard 8 Click the Delivery option drop down menu To have the report sent to you by email click Email Enter your email address and click Add Repeat to add any others you want the report sent to click Submit Your report will be emailed to you Viewing reports To submit your report for download click the Delivery option drop down menu Click Submit for download click Submit Your report will be added to your download queue Click OK To access the report click the My reports tab 2 Click My reports at the top of the screen 1 Log in and select the account you want to view click Select 3 A list of your reports will pop up To cancel or delete a report click the Dispatched check box on the report you want to remove 4 Click Delete Cancel 5 The chosen report will be deleted Click the Close button to close the My reports window Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Scheduling a report 1 Log in and choose the account you want to view click Select Click the Reports tab click Scheduled reports Click the button and enter a name for the new report Click the Report scheduled check box Click the Frequency drop down menu Decide how often you want the new report to run n
17. e your password click Change password fill in the details and click Submit Password Change password 5 Click OK to update your details User role 02 Level 2 Cancel Submit Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Section 3 Managing your users How to view and manage your 31 Welcome page settings and users l 3 2 Searching for an account 3 3 Users IMPORTANT Depending upon your role you may not have access to all the administration areas Go to www 02 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Managing your users Page 7 Contents Managing your users Page 8 3 1 Welcome page Ss About O2 Logout View demo Terms and Conditions My details My reports Full screen Welcome Account management Reports Invoices Administration Support Welcome Favourites My O2 Business Take control of My O2 Business Mike Hall This is where you can analyse download and print your invoices as well as view your recent charges Click for more detail Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager 3 2 Searching for an account If the account you need doesn t appear in the Account selection bar you will need to search for the account How to do it 1 Click the Show search settings tab at the bottom of the screen Select an option from the Search for pull down menu Select an opti
18. ick Restore columns otherwise click the Close button on the Filters amp column visibility tab 8 Your chosen usage details will be displayed To see a visual representation of your usage click the Graphs button in the Functional Toolbar 9 Your chosen usage details will be displayed both as a pie chart and a graph If you have access to more than one account or number you will be presented with a list highlight the one you wish to view and click Select Contents Using My O2 Business Page 22 4 5 Working with reports You can create a report and then view it online download it or have it sent to you O eT as an attach ment Account selection Welcome Account management Invoices Administration Dashboard Watchpoints Watchpoint alerts Scheduled reports Filter sets Creating a report mpfromiOctelOmtoiDecsLO Wright Publications Ltd 42 2714 for October 2010 to December 2010 ar ee dann Monthly spend Daily spend Hourly spend Spend summary Spend review 1 Log in and select the account you want to view click Select D ae men 24 8 u ane ee ana Wright Publications Ltd SSASBSE AS WCET cg 2 Click the Reports tab eg 3 Click the Report name drop down menu and select the type of report you 4 Click the Delivery option drop down menu 0 yen 40 e 40 yar 40 pot 40 wet 40 yon 49 yuh 40 pog 40 ger 40 oa wor 40 per 5 To view the report straightaway click Immediate and click Submit CIJ oo i g Report nam
19. ll be displayed Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Viewing spending details 1 e Uw N Go to www 02 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Log in and select the account you want to view click Select Click the Reports tab Find the details of the account you need By default the monthly spending details will be displayed 1 Click Daily spend to show your daily spending details Click Hourly spend to show your hourly spending details e w N Click Spend review to review your spending Dashboard Scheduled reports Filter sets TEE Y n rne LET a n ae for November 2010 to January 2011 Average monthly spend over 12 months ex VAT Total spend for last month ex VAT geb 39 war 39 pot 39 wey yon x8 yuh 39 pus x sep 50 yo Click Spend summary to show your spending summary details Contents Using My O2 Business Page 21 Viewing usage 1 Log in and select the account you want click Select Click the Reports tab Find the details of the account on the left hand side of the screen Click Invoice List then click Usage nn wen Details of your account usage will be displayed To view more or less information click the Filters amp column visibility button in the Functional Toolbar 6 Choose the information you want by sliding the radio buttons 7 If you want to return to the default view of your usage cl
20. names in to the address book 1 Create a csv file containing two columns with the headers number and description 2 Click to access the address book 3 Click Import List 4 Select the list to import Viewing graphics 1 SICK lal to view your information Your information will be shown as a graph and pie chart Click the drop down menu to view specific information N gt The charts will change automatically 18 Sep 2010 08 51 30 7751116473 00 00 01 00 00 01 Mobile Number 18 Sep 2010 08 55 47 7751116473 00 00 01 00 00 01 Mobile Number Usage by call type 02 to 02call Usage by value Non Geographic Numbers SMS STD MO 117 GPRS Data Transfer Inland Rate 021 RAC Traffic Line Non Geographic Numbers 1 02 to O2 Call GPRS Data Transfer 15 RAC Traffic Line 1 _ 02 to O2 Call 131 0 00 to 1 00 1 00 to 2 00 2 00 to 3 00 3 00 to 4 00 4 00 to 5 00 ount Count ount Count 0 ount 0 All charges are ex VAT Filters and column visibility These allow you to change the column headers you want to see Or you can select a range for the data For example you can view data for specific dates or times 1 Click T to open the filter box 2 Clicking the button next to the description either displays or removes the column from view To return to the default view click Restore columns To edit a filter click Edit on the appropriate filter Enter the required information or click the
21. nformation not yet been invoiced The account appears on the left of the screen and the summary information appears on the right Viewing an account summary 1 Log in and select the account you want using the search options click Select 2 Click the Account management tab and click Summary 3 Your Group account is at the top click your Group name to view your group details Click the symbol to expand your Group account 4 Click to expand any of your main accounts if applicable 5 Click again to expand your accounts if applicable 6 Clicking an individual mobile broadband or landline number shows its specific details 7 Alternatively instead of manually expanding through the account numbers you can control what you see using the Show View Options tab If you have access to more than one account or number you will be given a list Highlight the one you want and click Select Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Contents Using My O2 Business Page 16 O My details My reports Account selection Welcome Account management Reports Invoices Administration Q Summary Tariffs and recent charges I Wri licati Ltd epg As ye ER Wright Publications Ltd agta Telephone No amp user Ma Vya ry oes a eA Beer Urn Status Q Normal Bo ORIN Hels Tariff Business Share 1300 T ABIRI Seem Bill day 17 l vun SA R e aet Last 17 Dec 2010 Next ex
22. on from the Search by pull down menu Enter the number to search for and click Submit ee Ze gt Your account s should appear in the list above If you have access to more than one account or number you will be given a list Highlight the one you want and click Select Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager Account selection Search for an account ZR Wright Publications Ltd sr Ba ISLidet Search for Search by Contents Managing your users Page 9 3 3 Users Creating a new user 1 Log in and select the account you want to view click Select 2 Click the Administration tab O Account selection Welcome Account management User administration Exclusion list Exclusion overrides Enabled User name v PAS ERS Be Py eT ry eR Beer t ise u oF bA Pty YB hk PPS Aa Zul oot Sate pete ay irn ern B a oe oh ami rg WAV oH im arty Bau rene Mtn tte ee SAS E20 2 I Cae rt Dr er Re ging dot v v v v v v v v v v v v x KETE u 27 207 Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager My details My reports Full screen amp About 02 Logout View demo Reports Invoices Administration Support Access administration Standard users F Qy First name Role Corporate Full Access Corporate End User SME and Partner Full Access SME and Partner Full Access Corporate End User Corporate End User Customer
23. otal summary and trend information across your account as well as standard reports and any reports you have created yourself You can print or download your data trom the Reports feature at any time Some reports will be in pdt or csv and some will be in both Other options available e Dashboard provides a summary of your spend based on the level of the hierarchy chosen There s a number of reports available Monthly Daily Hourly spend Spend summary and Spend review You can also see reports such as Top dialled by value high spenders and low spenders e Custom Hierarchies allows you to create a new hierarchy structure to mirror your business By creating a Custom Hierarchy you can run standard reports i e those visible on the Dashboard screen against this structure rather than the structure that comes as standard from our billing system e Watchpoints allows you to set some specific criteria to send an alert when the bill data loads For example fixed line or mobile accounts or numbers that have spent above a certain amount e Watchpoint alerts once the Watchpoint has been set for example any number spending more than 100 an alert will tell you who met or exceeded the limit e Scheduled reports let you create a report to run on a specific date time and automatically emailed if needed Once you ve created a scheduled report and you can run it immediately and download through My Reports Go to www o2 co uk myo2b
24. pected 17 Jan 2011 E irren aoise Connected date 05 Mar 2003 l PAIA D DT Cost centre User spend Total of recent charges Spend per month 50 Invoice dates Avg spend 3 months ex VAT 39 11 Showall Ze 4 Telephone No Recent charges 0 uihil Jan 10 Feb 10 Mar 10 Apr 10 May 10 Jun 10 Jul 10 Aug 10 Sep 10 Oct 10 Nov 10 Dec 10 a Status 4 Name a Expand all Collapse all Use the Show View Options tab at the bottom of the screen if you want to expand your accounts automatically to find the information you re looking for Or it can be used to change the information shown on the left screen Tariffs and recent charges From this screen you can see e Your tariff details displays your contract duration billing date and next expected invoice e Allowances amp usage your minutes messages and data allowances individual or shared Roll over the dials to see your used minutes and allowance e Services amp discounts allows you to view their status Use the drop down menu Active to view by type active pending or expired e Recent charges click View recent charges to review in more detail see page 18 The recent charges shown will be those charges since the last invoice Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager O Account selection Welcome Q ER Wright Publications Ltd 398942 Eee ter on B IGITA sets E PURTI G marime iar
25. port ET I TELI E a SE 3 Open the address book ER mi u ae 22 Oct 2010 230 Pay SES 138 38 0 0000 0 0000 4 See a graphical representation of data usage 1807 200 on ER mm 19 Oct 2010 125 issue 09 09 0 0000 0 0000 01 Nov 2010 244 TAN 08 08 0 0000 0 0000 5 Apply filters to refine your data selection AT ET z T The screen shot opposite shows the recent charges for an individual number using ioe ee eee a Tree a a the chart option from the Functional Toolbar N Cals In Country STD MO 3 7 SMS MO INTLITS CCP 1 10 MMS MO Video Media Msg MO 1 8 World Zone 2 STD MT 49 ei a nn i 4 Clicking a column header allows you to sort the data in ascending or rn ee a descending order and is shown with A or VW You can also drag the columns a i Bee 0 00t0 1 00 ELOOWEROD FAOWERMD 2 00 0 8 00 4 0010 5 0 Please note UK calls usually appear here within 24 hours it may take longer for international or data calls Any charges shown exclude VAT and take into account your inclusive allowances If you change tariff or have used data whilst to m a ke t h e m W d e r abroad these charges may be subject to change when your next bill is produced Recent charges View recent charg Go to www o2 co uk myo2business Phone 0800 089 1202 Contact your Account Manager 4 4 Reports The Reports tab lets you review how much you spend across any level of your invoice data It gives you easy and clear t
26. usiness Phone 0800 089 1202 Contact your Account Manager Contents Using My O2 Business Page 19 e Filter sets use to create your own reports to look at specific call types dates destinations costs numbers dialled and more You can use the additional Dialled numbers or Working hours lists to include or exclude specific numbers or times for the report For example to see what calls are made out of office hours O My details My reports Full screen amp About O2 Logout View demo Terms and Conditions Account selection Welcome Account management Invoices Administration Support Dashboard Watchpoints Watchpoint alerts Scheduled reports Filter sets Wright Publications Ltd 3 272 for October 2010 to December 2010 ZR Wright Publications Ltd shabeut Catv 2 Monthly spend Bl rast est Qa 2 Bl wd mental tar Wright Publications Ltd S FRITTAO ishak Wright Publications Ltd 4 4 34 Saar B Wright Publications Ltd on a ots 72418 mierom octo Ann Decio oa spend Hourly spend Spend summary Spend review Average monthly spend over 12 months ex VAT 43 20 Total spend for last month ex VAT 49 60 60 Invoice list yan 39 geb 49 wert 39 pot 39 wey 19 yor 39 wh 39 pos 3 sep 19 oa pov 3 pet 8 i Report name Top dialled by value PDF Delivery option Top dialled by value PDF Top dialled by volume PDF Top dialled by frequency PDF Call breakdown by type PDF Data Usage
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