Good™ for Enterprise iPad User's Guide
Contents
1. 1 408 555 3555 mobile gilek suth org work 510 555 6555 mobile 5556414555 mobile K 41555592555 mobile AARON NEY COM work 555 553 7555 mobile 555 4620555 work mcrs rahs com work 555 295 5555 mobile non ave com personal 1 555 424555 mobile u 5555055555 mobile inf nc com work w 408 555 6555 work erlin ngj com work 801 555 1555 work hea co com work Zz i Contacts Tap to edit or delete the contact In landscape mode details for a selected contact are displayed side by side with the contacts list Finding Contacts You can find contacts based on the first few characters of a first name or last name This feature is useful for working with long lists of contacts To find a contact enter the contact name in the Search field You can choose to search your personal contacts or the company directory or both User s Guide 23 Contacts Begin entering name in Search Both field Matching Aaron Black AARON DIS COM work first and last Se 555 555 7464 mobile names and ates sess ase eae 15555558356 mobile companies are Fred Afflan rignon com personal dis la ed 15555554338 mobile pay Bob Agon 15555552821 mobile Alison Green Tap to search 15555558421 mobile personal Allan Jones 555555421011 work contacts the American Ajax company 800 555 7555 work dire2. 312 555 1555 mobile Tapping an _ heitin unsubscribed Tracy Carger TCar kb com work p folder in the amp Teshroisy 972 555 3555 work list will Brian Carson ber gd com work Good Health 1 408 555 3555 mobile y display a Frank Carter gilek suth org work prompt to sidecases 510 555 6 555 mobile Jim Chaphe J turn on 5556414555 mobile synchron Aex chef K ization 1555592555 mobile Aaron Chinn AARON NEY COM work Worldwide Services 555 553 7 555 mobile n Steve Cole N 555 4620555 work 0 Tap a Mark Cruk mcrs rahs com work Has contact P to view Its Paul Dillman j details 555 295 5555 mobile R Alar Dins non ave com personal User s Guide 22 Tap a contact to display details about it Tap the main screen to dismiss the Info window Tap to send email Tap to display map Contacts A Q American Ajax 800 555 7555 work 4 B Todd Brown 312 555 1555 mobile Conference D Info _ 719 555 7555 work Tracy Carger GT Technology Brian Carson Good Health alt ervices Jim Chaphe Alex e Aaron Chinn Worldwide Services Steve Cole Mark Cruk Has Paul Dillman Alar Dins Mark Einstein Fleng Kevin Falls Fhoo Mike Ferris Flying J Chi Fran Aaron Chinn AARON NEY COM 555 553 7555 555 4620555 111 N Band Bivd Glendale CA 91203 TCar kb com work 972 555 3555 work ber good com work
3. amp Completed This Week Jul 1 7 2012 Tap a task to edit 0 write report Today or delete it Note that you must collapse a task to save any changes you make to it To add a Task or To Do tap the plus icon Exchange Domino New Task K ance New To Do Due Date Start Date Due Date Start Date Reminder High Priority ow Priorit Reminder Priority o B 3 me Complete the screen as desired and click Done If you create a task with a start date but no end date in an Outlook Exchange environment the system will fill in the end date automatically as the same day as the start date User s Guide 31 iPad Synchronization iPad Synchronization The following are exceptions to synchronization between your company account and the iPad e Items in child folders below the Inbox folder and items sent to the Drafts folder e Items removed from the iPad via aging to free up space are not deleted from your company account e Items in the company account and iPad Sent Items folders are not synchronized unless your IT administrator has explicitly enabled this synchronization e Items originally filtered into an unsynchronized email server folder are synchronized if moved or copied to a synchronized folder subject to the rules in the following item For email messages older than three days that have accumulated while your iPad was turned off when you were on vacation and out of coverage for example only he
4. 6 i Catch up call aal 2 00 PM 141 call you at 555 555 3461 Demo Celebrating Success Visit Friday RWS Office 3 00 Pm e Sam appointment SEa Kid Kare Celebrating Success 3 00 PM RWS Office g Sam appointment ii Kid Kare The calendar appears with the current month and day selected A list of the day s events is displayed Tap an event to view details about it User s Guide 26 1 45 PM July 2012 15 16 22 23 29 30 2 00 py Sales Main Tue Wed Thu Fri Sat Els s 6 7 10 11 12 13 14 17 18 19 20 21 24 25 26 27 28 31 1 2 3 4 4 Demo 101 Redwood Shores Dr Redwood City CA 94065 Friday 8 October From 3 00 PM to 4 00 PM Event accepted Organizer Chris Temris Invitees 2 People Reminder 15 minutes before t Details Calendar Tapto display map If you tap the Map icon a map of the meeting location is displayed Adding New Events To add a new event tap on the calendar Use the screen displayed to add an event to your calendar By default the screen will display the coming hour as the meeting time Scroll down to Tap i0 Sav set the meeting time Title and date first ae Tap a right When you add arrow to participants Participants and Resources edit Calendar can Required check their Add Required Participants availability Optional Tap an up Add Optional Participants arrow to Resources d S p ay current Add Resources
5. gt General gt New Features User s Guide 6 3 Using Good for Enterprise After your iPad is set up your company email messages and calendar activity will synchronize with it You can use your iPad to manage your email and calendar in the same way you would in your company account Email Start up Good for Enterprise to display your Inbox 2 10 PM Tap to start Good for Enterprise User s Guide 7 Select folder Compose new message Tap an email to display its contents on the right side of the screen Email status icon Shake the iPad to send and receive mail now from an Email or Calendar screen GZ John Brown Sales Meeting Tomorrow T The meeting will be in two parts The first part will deal with marketing Expand to fullscreen Edit list Email Mark as unread flag for followup Move message to different folder Discard message Edit 2a J Reply or forward Hide To R Jones 11 05 AM gt ASmith 3 Lakshmi Mavel Welcome to Good Messaging 4 Lakshmi Mavel Good Messaging te John Brown Sales Meeting Tomorrow Please try to attend Cookies will be served B Brown and Cc 09 lists 1 1 53 AM Re Sales Meeting Wea I ll bring all the necessary charts and graphs Display list of attachments 7 13 PM amp Kasey Branam Sales Meeting Tomorrow Please try to attend _ Cookies will be served Arvind Ashok Sales Meeting T
6. 4 User s Guide 33 Good Mobile Access Secure Browser If File Repository is enabled on your device Secure Browser will also support Open In and Save As options when you open a file inside it The screen should be kept on during secure browsing if the screen goes to sleep you may encounter errors To view a list of the pages you have visited tap the Bookmark icon and tap History You can clear the list tap the Clear History button To return to the list of bookmarks tap the Bookmarks button To go to a bookmarked page tap the Bookmarks icon and tap the desired page from the list that is displayed To add a bookmark for the currently displayed page tap the plus sign and then tap Add Bookmark To add a tabbed page tap the plus sign in the tab row To delete a bookmark from the bookmarks list display the list and tap the Edit button Then tap the Delete button next to the bookmark to be deleted User s Guide 34 4 Preferences and Maintenance This chapter describes how to maintain Good for Enterprise on your iPad Topics described in this chapter include Managing your password Arrange icons in the Good toolbar Nav Bar Order Send Receive now Email signature default classification folder sync Out of Office HTML Contact subfolder sync syne with device Notifications Provide feedback Applications supplied by your administrator Good for Enterprise updates Data storage and aging Submitting a di
7. Good for Enterprise Note however that taking any such action cannot conflict with the administrator s policy set for your device For example you cannot turn the password off if the administrator requires that it remain on or specify an idle time that is ereater than that specified by the administrator If set to off no password will be Password Your administrator can lock you out after too many incorrect passwords User s Guide Change Password Turn Password Off Lock After Require on Launch 1 Hour gt OFF required to return to Good for Enterprise from the recently used bar Starting Good for Enterprise will still require the password 36 Managing Your Password If your administrator changes a password policy for your handheld you ll be informed the next time that you are required to enter or change the password or if you try to change the password yourself At that time you ll be required to make any changes to your password that may be required by the new policy settings Once your password expires you are prompted to create a new one You can change this password in Good for Enterprise by tapping Preferences gt Password gt Change Password Change Password Type in new password Retype to confirm Your administrator may also set a policy that erases the Good for Enterprise data on your iPhone and prevents you from running the Good application again if you enter inco
8. When you reply to a message you cannot delete or edit the original email text However you can copy the text to a new message then edit it When you have finished your response tap Send If you forward a message with an attachment the attachment is included User s Guide 16 To delete an open message tap fc To delete multiple messages in a list tap Edit and the selection bubble next to one or more messages or swipe each message to be selected and tap the Delete key at the bottom of the Edit screen Tap Edit to 4 cancel Select message to move or delete display this John Brown 11 05 AM screen Sales Meeting Tomorrow gt The meeting will be in two parts The first part will deal with marketing Yesteraa 3 Lakshmi Mavel Welcome to Good Messaging 3 Lakshmi Mavel 11 55 AM Tap the bubble o Messaging or swipe a John Brown 7 13 PM message to e Sales Meeting Tomorrow select it Cookies W be served Aaron Buchlein 9 22 10 Sales Meeting Tomorrow The meeting will be in two parts Tap to displa p p y Aaron Buchlein 9 22 10 the folder list Sales Meeting Tomorrow The meeting will be in two parts and move the selected files into the folder you choose Tap to delete the selected messages To move a message open the message and tap the folder icon at the bottom of the screen Tap the destination folder in the list that is displayed The message is moved to that folder To move multipl
9. access up to date corporate email attachments calendar and contacts from behind the firewall when away from your desk System Overview Your iPad works in conjunction with your email server and Good for Enterprise Server software on your corporate network When you start up Good for Enterprise your iPad connects wirelessly with your corporate network using the high speed wireless network service supported by your iPad The Good for Enterprise service synchronizes your iPad with your email calendar and contacts just as those mail system applications synchronize your desktop computer and laptop with your email server In this way your mail system and Good for Enterprise present the same information to you Public folders and personal folders stored on your PC hard disk or laptop are not synchronized Your Apple iPad User Guide describes your iPad before it has been set up for use with Good for Enterprise software In most cases the guide remains accurate after the iPad has been set up However where your iPad guide describes Email Calendar and Contact applications use this guide instead for your corporate email account User s Guide 1 About Good for Enterprise About Good for Enterprise Good for Enterprise is wirelessly synchronized with your email server account The data that gets synchronized includes Email messages Both message status and basic folder contents are synchronized For example Messages marke
10. also occurs automatically on a User s Guide 44 Data Storage and Aging weekly basis If a Good for Enterprise update is available an Updates screen appears in the App Store The update is downloaded and installed if you choose to update Good for Enterprise Data Storage and Aging Personal information and email on your iPad is stored indefinitely with the following exceptions e Each Good for Enterprise application is guaranteed a certain amount of memory for data storage The remainder of memory is available for extra data storage by any of the applications e If storage space is needed older email and calendar events are removed from the iPad but not from your business account e Maximum number of stored email messages is determined by available memory on the iPad e If there is insufficient space incoming data for the application stops downloading If you delete data on the iPad to free up space the data downloading resumes No new incoming data is lost It is held by Good for Enterprise Server and then sent when space becomes available If your iPad runs out of space for new contacts and data aging cannot solve the problem you must delete existing contacts to make room for the new ones Do this from the iPad not from your business account To preserve contacts before deleting them from the iPad use the Export feature on your desktop or laptop Note that you export the data from your business account and your desktop o
11. desktop runs Domino Lotus Notes you can enter a location name it s availability isn t checked also you cannot add room information but room information set on the desktop is displayed on the device To set a reminder for yourself tap Reminder and choose the time before the event at which the reminder should be displayed Your reminder might arrive a few minutes early depending upon network traffic Tap the Private button turning it On to mark the meeting private and prevent others from accessing details about it To specify your availability for other meetings during this meeting tap Show As Use this screen to choose your availability for other users scheduling a Busy V meetings during the same time and date as this amp Out of Office meeting Free amp Tentative When you have finished entering your event tap Done The event is added to your calendar and invitations are sent Event requests and your responses to event requests for example acceptances are stored in the Sent Items folder of your company account and in the Sent Items folder on your iPad unless your IT administrator has disabled this feature User s Guide 29 Tasks To Do Editing Events To edit an event tap the event you want to change You can edit only events that you created Details of the event are displayed Tap the Edit button Scroll to the setting that you want to change Edit Event Z Tap to save the event aft
12. enabled by default User s Guide 38 Contact Preferences Turn on HTML on the Preferences Email screen to display HTML format emails as sent Turn off the option to cause all emails to be displayed as simple text If you turn off HTML support any HTML emails already downloaded will continue to be displayed in HTML format Emails only partially downloaded will revert to simple text format Default Classification Choose the default classification for email you are composing from the list displayed on the Preferences Default Classification screen The classification you choose will be entered automatically in the Classification field when you open a composition screen for a new email This option is not available if your administrator has defined a custom list of classifications for your organization Contact Preferences Once Good for Enterprise is up and running your Good contacts will synchronize with your corporate contacts in Outlook or Lotus for example You can also sync Good contacts with your iPad device When doing so the Good contacts will be stored in the native iPad contacts application in a Good for Enterprise group and Good for Enterprise will keep the group updated Changes in the group on the device will also be synced back to the desktop With this syncing enabled voice dialing caller ID SMS and other such applications can leverage your Good contacts information Note In order to sync your Good For E
13. entries Time and Date After at Starts Mon 13 Sep 3 00 PM least one Ends 4 00 PM participant Repeat None has been added Reminder 15 minutes Add Show As amp Busy changes to User s Guide Private OFF Manage 27 Calendar Specify a time and date for the meeting If the meeting is to recur tap Repeat and Repeat again to display the Repeat Type screen Repeat Type Choose how the meeting is to repeat None v and tap Repeat On the Repeat screen that is displayed enter Daily repetition parameters Weekly as Necessary Y Monthly on specific day Monthly on specific date Yearly on specific day Yearly on specific date To invite participants tap Add Required Participants or Add Optional Participants Tap to return to the ____ Add Invitees Event screen 1 Type in invitee s address or 2 Begin entering invitee s address and then choose from matching contacts list that is displayed or 3 Tap the button to use Contacts to select attendees When you add a participant Calendar checks the invitee s availability and displays the result for business hours 8am 6PM Personal distribution lists are supported To remove a name from the invitation list tap the name and the backspace key User s Guide 28 Calendar If your desktop runs Outlook Exchange when you specify a location for the meeting Calendar checks the location s availability If your
14. will appear in your iPad email Inbox along with the 100 most recent emails in your company Inbox for Domino Lotus emails are limited to those sent in the last 30 days Your company contacts are added to Good on the iPad Changes to these contacts are synchronized between iPad and your company account After setup is complete you can User s Guide 5 New Features optionally have these contacts added to your native contacts in a Good Mobile Messaging group Changes to these contacts are synchronized between iPad and your company account If you see any errors during startup or if your connection appears to fail contact your IT administrator Synchronization occurs when Good for Enterprise is running To maximize synchronization leave Good for Enterprise running when your iPad is idle then when you clear the lock screen an up to date Inbox list will be available For easier access to Good for Enterprise you can clear a space in the iPad toolbar and drag the Good icon into that space To do so press and hold any application icon on the Home screen until all the icons begin to wiggle Then drag an icon from the toolbar and drag the Good icon down into the newly created space Click the Home button to exit from this editing mode Good applications support both portrait and landscape modes New Features When your device is upgraded to a new version of Good you can access information about new features by tapping Preferences
15. Good for Enterprise iPad Users Guide Prevue GE Version 2 2 0 Contents 1 Getting Started 1 System Overview 1 About Good for Enterprise 2 Localizing the Application 3 2 iPad Setup 4 Installing Good for Enterprise for the First Time 4 New Features 6 3 Using Good for Enterprise 7 Email 7 Creating Email Messages 11 Viewing and Working with Attachments 12 Handling messages 15 Sorting Filtering and Searching the Email List 17 Responding to an Event Request 18 File Repository 19 Contacts 21 Viewing Contacts 22 Finding Contacts 23 Adding Editing and Deleting Contacts 24 Calendar 25 Viewing Events 26 Adding New Events 27 Editing Events 30 Tasks To Do 30 User s Guide ii iPad Synchronization 32 Good Mobile Access Secure Browser 32 Preferences and Maintenance 35 Managing Your Password 35 Email Preferences 38 Email Signature 38 Email Folder Sync 38 Storage Limit 38 Email Out of Office 38 HTML Support 38 Contact Preferences 39 Notification Preferences 40 Nav Bar Order 42 Installing Applications Using Good 42 Good for Enterprise Updates 43 Data Storage and Aging 44 Submitting a Diagnostic Log File 44 User s Guide 1 Getting Started Welcome to Good Mobile Messaging the behind the firewall wireless corporate email and data access system from Good Technology Good for Enterprise provides your iPad witha wirelessly synchronized encrypted connection to your company servers SO you can instantly
16. access the full contacts picker directly The To field is limited to 32 recipients Do not separate recipients by comma or semicolon use Enter instead For more on contacts and the contacts picker refer to Contacts on page 21 User s Guide 11 Email You can specify a classification for your email such as Private or Public on the Classification line Tap the down arrow to display a list Select the desired classification and tap Done To set a default for this field use Default Classification in Preferences If your administrator has instituted a custom list for your organization the default option is not available Enter a message If you need to leave the message before you are finished or want to save a draft while you are composing it tap Cancel You ll be asked if you want to save the message If you save it you can select it later in your Drafts folder to open it and continue writing it Note that your IT administrator may implement a policy that prohibits cut copy paste from Good for Enterprise to other applications on the device If you return to the iPad home screen while composing the message when you return to Good the message draft will be displayed automatically For information about including attachments in the message refer to Viewing and Working with Attachments on page 13 When you have finished composing the email message tap Send Your administrator may institute a policy that display
17. ad screen and then Notifications User s Guide 40 Settings Notifications ain Airplane Mode OFF ig Wi Fi Notifications gtg wireless A Location Services Vy Cellular Data ke Brightness amp Wallpaper ii Picture Frame fey General CD 3 iCloud Mail Contacts Calendars Settings Swipe down from the top of the screen to view Notification Center Sort Apps Manually v By Time In Notification Center A FaceTime gt Badges Alerts g Messages gt Badges Banners eae Good Badges Sounds Banners Calendar gt Badges Alerts iad Airplane Mode OFF kal Wi Fi o Notifications gtg wireless KA Location Services me Cellular Data A Brightness amp Wallpaper a Picture Frame ge General GD E iCloud C Mail Contacts Calendars g Twitter OR FaceTime 5 Recent Items gt Notification Center Show Alert Style Alerts require an action before proceeding Banners appear at the top of the screen and go away automatically ex ex Badge App Icon Sounds Notification Preferences iOS 4 screen is slightly different Configure Good settings Specify alert style turn badge and sound notifications on off iOS 4 screen allows alert on off only Set notifications as desired using these iPad settings Note that Alerts require an action before proceeding Turning Badges on will dis
18. aders are sent to the iPad unless your IT administrator enables delivery of the complete message Email messages older than a month are not synchronized neither message nor header is sent Good Mobile Access Secure Browser Good Mobile Access Secure Browser provides a browser for use with your corporate intranet and enterprise data behind the corporate firewall only The browser does not provide Internet access To use the browser tap its icon in the toolbar User s Guide 32 Good Mobile Access Secure Browser Previous page Next page Bookmarks Enter a URL Add bookmark Page tab Add page 4 20 PM 100 mm EE a X Mobile Device Management I x News and Events x Resources x Good Technology Canc 1 866 7BE GooD ES Search here e 0 0 Ea Platform Applications Solutions Support Partners News and Events About Good Collaboration is leading the way Security is behind it all Secure Collaboration Solutions Learn More If Good Mobile Access Secure Browser is present on the device its icon is added to the Good for Enterprise toolbar Your administrator determines which page is displayed when you launch the browser and which URLs you can load using the browser If you enter the URL of a site outside your enterprise you ll be prompted to use Safari instead If you tap the link to such a URL while in Good Email Safari will be launched automatically Secure Browser supports HTML
19. age 27 File Repository Subject to policy restrictions set up by your administrator you can save attachments and files from third party applications in a secure file repository within your Good application To view a list of the files in your file repository click on the Docs icon in the toolbar User s Guide 19 File Repository Documents ATTIFOHS png 1 0 MB Tap a file to display its contents a ATTF6JY8 jpg 581 Last Viewed 06 25 12 The file repository does not support folders Zip files cannot be viewed from the repository If a camera icon is present in the repository you administrator has enabled your ability to take a picture and have it automatically added to the repository or to add files from your device photo gallery To add a saved attachment in the repository to an email 1 Tap the paper clip in the email Attachments Attachment praep already 581 KB Tap to add an added to the Add File email attachment 2 Tap the Add File button at the bottom of the list of attachments already added to the message if any 3 Select files to add from the file repository by tapping the applications in the list and tapping the Attach button Select Files to Attach Cancel amp ATTIFOHS png 1 0 MB Las Selected attachment oO amp ATTF6JY8 jpg 581 KB Last View If your IT administrator has disabled sending attachments you will not be able to add or remove attach
20. agnostic log file Managing Your Password The system administrator may require that you enter a password to run Good for Enterprise The administrator sets policies that govern the format and function of this lock password You also have the option of setting such a password yourself even if administrative polices do not require it If the password you enter does not conform to the administrative policies that are set for your handheld an error message appears and you are prompted to re enter the password User s Guide 35 Managing Your Password If a password is set you can invoke it immediately from Preferences to lock Good for Enterprise Tap to lock Good for Enterprise immediately that is Email master display a Lock screen requiring a password to re enter the application Preferences General eTEN Lock Application Now Contacts PP Notifications About New Features This option is only displayed when a password is set License Your administrator can set a policy that locks you out of Good for Enterprise permanently if you enter an incorrect password too many times in a row If your password includes an expiration date you are prompted to create a new one on that date You can use Password on the Preferences page to turn a password on or off change it specify the idle time that will lock the Good for Enterprise screen and turn the password requirement on or off for the initial launch of
21. ars on the Home screen With loading complete tap the new Good icon Tap Start on the information screen that is displayed Installing Good for Enterprise for the First Time Tap as necessary to accept license information 8 Enter your email address and PIN If your PIN has expired contact your IT administrator Good for Enterprise installation begins 9 If your administrator has set iPad configuration policies complete this step a When a Profile Required dialog appears tap Install Now You can delay profile installation twice for an hour The Good installer exits and Safari runs b When an Install Profile dialog appears tap Install then Install now c Enter your device code when prompted and tap OK A Good configuration profile is installed d Tap Done when prompted e Press the Home screen launch Good tap Start when prompted Good for Enterprise installation continues 10 With Good for Enterprise installation complete tap Done 11 If your administrator has set a policy requiring a password to access Good for Enterprise you ll be prompted to enter and confirm a password A message will display any restrictions set by the administrator on the password minimum length special characters etc Good for Enterprise now automatically synchronizes your iPad with information in your company account When synchronization is complete the Welcome to Good for Enterprise message you received
22. ctory or Andrew White andrew white mail com work Good 503 555 3555 work both Andy Brown abrown inx com work Arizona Good 702 555 4555 work Angela Smith angela inx com work Jeramy Jeramy inx com work Arizona Good 602 555 7555 work The contacts that match the characters you enter appear in the list For example if you enter a in the Find field only contacts whose first or last names or company names start with a appear Entries in the company directory and company history are included Continue to enter characters until you find the appropriate contact If the characters you enter do not match any contacts no names are displayed To redisplay contacts backspace to remove characters from the Find field Adding Editing and Deleting Contacts You can add edit and delete contacts Any such action performed in Good Contacts on your iPad will also be reflected in your corporate email account To add a contact tap the plus sign at the top of the Contacts list fill in the fields that are displayed and tap Done You can also add or move a contact into the Good for Enterprise group in iPad Contacts and it will be synchronized with your corporate contacts automatically User s Guide 24 Calendar There is a 4K Exchange Outlook 2K Domino Lotus limit on notes To delete a contact tap the contact in the contact list then tap edit and scroll to the bottom of the Edit screen to tap Delete T
23. d read on your iPad are marked read on the email server and in your Inbox New messages sent to your email server Inbox are also automatically sent to your iPad Messages you delete from the Inbox on your iPad are also deleted from your mail system s Inbox For more information on email synchronization see Tasks To Do on page 30 Contacts All personal contacts in your company email application are added to your iPad and kept synchronized if your administrator authorizes this feature Personal contacts are those stored in the Contacts portion or Address Book in your company account the ones that you see when you tap Contacts in your company email Calendar Both calendar events and event requests are synchronized You can create change and delete events and accept or decline event requests from your iPad You do not need a physical connection to your computer to synchronize Synchronization happens whenever your iPad is on you are running Good for Enterprise and you are connected to the Internet You can choose to work offline but still continue to read and compose messages to do so use your iPad s Airplane Mode An active wireless network connection is required for synchronization to work when you are running Good for Enterprise User s Guide 2 Localizing the Application Localizing the Application GFE is an internationalized application that supports localization You can translate user interfac
24. distribution or disclosure of information is a violation of copyright laws While every effort has been made to ensure technical accuracy information in this document is subject to change without notice and does not represent a commitment on the part of Good The software described in this document is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of those written agreements The documentation provided is subject to change at Good s sole discretion without notice It is your responsibility to utilize the most current documentation available Good assumes no duty to update you and therefore Good recommends that you check frequently for new versions This documentation is provided as is and Good assumes no liability for the accuracy or completeness of the content The content of this document may contain information regarding Good s future plans including roadmaps and feature sets not yet available It is stressed that this information is non binding and Good creates no contractual obligation to deliver the features and functionality described herein and expressly disclaims all theories of contract detrimental reliance and or promissory estoppel or similar theories Patents Legal Information amp Trademarks Copyright 2013 All rights reserved Good Technology Good the Good logo Good for Enterprise Good For You and Good Mobile Messaging are either trad
25. e messages tap Edit in the email list and select the messages to be moved by tapping the bubble next to each or by swiping the message then tap Move and from the folder list displayed choose the destination for the selected messages The messages are moved to that folder Sorting Filtering and Searching the Email List You can sort the email in a folder by date sender or subject You can search the folder for text in the From or Subject fields or both You can filter the email so that only priority unread or flagged messages are displayed User s Guide 17 Email Pull down on the email list to display the Search Filter and Sort features Tap to display a Search field and rom and Subject options c R Jones Tap to sort by Sort and Filter By Date A Smith date sender or 2 46 PM RCA B Brown e John Brown 11 05 AM subject or to Sales Meeting Tomorrow i ogee d The meeting will be in two parts inn 0 ISp ay on y The first part will deal with marketing priority u n read 5 Yester acy I ll bring all the necessary charts and graphs Lakshmi Mavel 11 53 AM or flagged email j Welcome to Good Messaging 3 Lakshmi Mavel 11 55 AM Good Messaging Responding to an Event Request Event requests sent from other users appear in your Inbox with an icon You can use your iPad to respond to event requests From your Inbox select the message to open the event request A descr
26. e folder s latest 100 emails will be added from your company account You can also subscribe to folders using Email Preferences refer to Email Folder Sync on page 38 Currently Tap folder to S Inbox 2 displayed display its Outbox email contents Sent Items Tap to iia expand a folder Trash 1 Junk E Mail If you leave the folder list and return later expanded folders will be displayed To move a message tap Edit select the message and tap Move at the bottom of the screen From the folder list that is displayed tap the destination folder User s Guide 10 Email To refresh the email list pull down on it Creating Email Messages To create an email message tap in the message list or at the bottom of a particular message A blank or draft message appears message message Tapping an email hyperlink also opens a blank message As you enter characters in the To CC and BCC fields a list appears of your contacts that match the letters you have entered This includes your personal distribution lists Contents of the company directory and company history are included below local contacts Cancel New Message Aaron Buchlein aaron buechlein gmi com Display Contacts picker Amanda Burger amandasburger gml com Apurva Pangam apangam gmi com Arvind Ashok You can enter an email address directly select a contact from the list or tap to
27. e text to your language and format dates to obey rules unique to your region This is done through the International Settings at the device level GFE currently supports localization in English French Italian German Spanish Dutch Portuguese Brazilian and Japanese GFE supports right to left text formatting for languages such as Hebrew Note that this is not localization support but ability to properly display content User s Guide 3 2 iPad Setup Once your account is activated by your IT administrator you will receive a welcome message from Good that gets you started setting up Good for Enterprise You won t need to return your iPad to the administrator for setup or connect it to a computer Installing Good for Enterprise for the First Time To set up your iPad with Good for Enterprise 1 User s Guide Your IT administrator will send you a message with your email address a PIN and expiration date if applicable and a URL address Make sure your iPad is fully charged and your wireless connection is active See the documentation that came with your iPad for details Use the iPad browser to navigate to the URL address provided in the email sent by your IT administrator Select the download link An App Store page will open on your iPad The Free button transforms into an Install button when you tap it Now tap the Install button Enter your iTunes password when prompted Tap OK A loading icon appe
28. emarks or registered trademarks of Good All third party trademarks trade names or service marks may be claimed as the property of their respective owners and are used only to refer to the goods or services identified by those third party marks Good s technology is protected by U S Patents 6 085 192 5 968 131 6 023 708 5 961 590 6 131 116 6 151 606 6 233 341 6 131 096 6 708 221 and 6 766 454 along with numerous other U S and foreign patents and applications pending Good Technology Inc 430 N Mary Avenue Suite 200 Sunnyvale CA 94085 http www good com Be Good Be Safe Please do not use while driving or engaged in any other activity that requires your full attention User s Guide 46
29. er making changes Title Catch up call gt Location I ll call you at 503 887 3461 gt Participants and Resources Required 1 Person Tap a parameter to Manage Required Participants make a change Optional A Add Optional Participants Resources i Add Resources Time and Date Tap a setting to display its details and change it To delete an event tap the event tap Edit and tap Delete For recurring events you created in your company account you can edit a specific occurrence or the subject location notes or attendees for the series of events You cannot use the iPad to change the dates times or other rules for a series When you have finished changing the event tap the Done button The changes are sent to any attendees you invited Attendees deleted from an event are not notified Tasks To Do This version of the Good Client supports Tasks and To Do features synchronized between your company mail account and your device Tasks or To Do will only be displayed if your organization s Good User s Guide 30 Tasks To Do Servers also support them Recurring tasks and tasks created by flagged emails are not supported in this release You can create edit assign priority to and delete task to do entries There is a 4K Exchange Outlook 2K Domino Lotus limit on notes Tap to add a task Tap a category to display the list of tasks in it or use the arrows to move between categories
30. he remainder in Outlook Your iPad comes with a set of folders Inbox Outbox Sent Items Drafts and Deleted Items You can use these folders and your own email folders to manage email messages Messages are synchronized between your company account and iPad for these folders except for Drafts and your administrator may choose to turn off synchronization for the Sent items folder You can access the list of folders from the email list by tapping the folder selection button at the top of the email list Inbox 2 Choose Folder Inbox 2 t Outbox s Sent Items User s Guide 9 Email In addition to the folders listed above your iPad contains email folders you have added to your email server account You can create and rearrange folders using your company email but not your iPad Only email folders that are stored on your email server are included on your iPad Personal email folders pst stored on your computer s hard disk are not included You can access both types of folders with your company email If you create folders and subfolders in your company account or sub folders under Drafts Contacts Calendars or Outbox these folders are also created on your iPad However the messages in them are not synchronized To enable email synchronization for additional folders open the folder list from the email list and tap the folder to be synchronized Tap the Subscribe to Folder prompt Th
31. iption of the event appears today R Jones Details John Brown 11 05 AM Sales Meeting Tomorrow The meeting will be in two parts gt Planning Meeting f The first part will deal with marketing When 9 17 10 10 00 PM 11 00 PM Where Hongkong RSE Tap to displa Lakshmi Mavel 11 53 AMJ Show in Calendar 1 conflict gt p Play calendar Welcome to Good Messaging i Accept Tentative Decline 3 Lakshmi Mavel 11 55 AM Good Messaging Choose an action accept decline or tentatively accept the request using the on screen buttons After you choose an action you ll be prompted to send a response notifying the organizer of your action or to add a comment to the response first or to simply take the action without sending a response User s Guide 18 File Repository R Jones Details Meeting 10 10 00 PM 1 Where Hongkong gt Planning When 9 17 3 AM Show in Calendar 1 conflict 5 4 Accept Tentative Decline es Respond with Comment nan Send Response Now Choose an option Use the response menu to respond to the organizer without taking an action Requests may include attachments which you can download After you send your response the event request is automatically deleted from your Inbox and moved to the Deleted Items folder Event requests that you accept are automatically added to your calendar See also Adding New Events on p
32. ise on your iPad are synchronized For example if you change a contact address in your company account the contact is updated in Good for Enterprise on your iPad too and vice versa The same is true if you add or delete a contact Email and Calendar will now use the synchronized contacts User s Guide 21 Contacts When searching your contacts within Good for Enterprise company directory entries Exchange GAL or Domino Names nsf for example will also be available Personal distribution lists are supported They cannot be created edited from your handheld but will be synchronized with those you create on the desktop Synchronization of Contacts subfolders is supported for Outlook accounts Contact Preferences on page 39 You can also sync Good contacts with your local iPad contacts Contact Preferences on page 39 If you do the Good contacts will be stored in your iPad contacts application in a Good for Enterprise group and Good for Enterprise will keep that group updated Note that your iPad contacts must not be syncing with a mail system via any other application or data may be lost Viewing Contacts To view contacts from within Good for Enterprise tap Contacts in the Task bar A list of all of your contacts appears Contacts are sorted by last name lap to display i lt E e contact a contact folders and American Ajax 800 555 7555 work A subfolders j Todd Brown
33. lick the paper clip icon to add an attachment you ll have the option of taking a picture to attach to the email you are composing or if enabled of adding pictures from your device photo gallery User s Guide 15 Email Handling messages You can reply to or forward a message and move or delete multiple messages You can mark a message as unread or flag it for followup Expand to Mark as unread Move message fullscreen flag for followup to different folder _ Discard message Reply or 1OQdy R Jones Hide forward e John Brown 11 05 AM Sales Meeting Tomorrow gt The meeting will be in two parts A Smith The first part will deal with marketing H ide To Yesterda B Brown EEE and Cc Lakshmi Mavel 1 53 AM A a Tna teh saia a Paes es nd lists 4 Lakshmi Mavel aye I ll bring all the necessary charts and graphs Display lis Good Messaging att ach mer te John Brown 7 13 PM Not Charging L 6 wm i Jaya Ganesan Test Meeting 6 When Wed 10 20 10 8 00 PM 9 00 PM Where RWS Test Meeting 4 Jaya Ganesan 6 06 PM FW wav files on iPhones From Murali Kanchanakuntla Sent Monday October 04 2010 5 50 PM To Tap the button for the appropriate action Enter a forwarding address or compose a reply in the field provided If an attachment is present you ll be asked whether it should be forwarded as well The original email text is automatically included at the bottom of a response
34. ments when forwarding an email User s Guide 20 Contacts If your IT administrator has blocked certain file types for receiving you will not be able to save those files in the secure file repository If such files have already been saved you will not be able to view or otherwise use them The application will show that the files are blocked by IT If your IT administrator has blocked certain file types for sending you will not be able to view or attach those files to send in an email The application will show that the files are blocked by IT The secure file repository within your Good application is not synced with your desktop or backed up The files will be retained when the application is upgraded However these files will be deleted if you re install the application or if your administrator disables file repository support Note that importing from and exporting to third party applications on iOS devices requires an iOS version greater than 4 2 Refer to Viewing and Working with Attachments on page 13 for more on repository files Contacts When Good for Enterprise is installed on your iPad and you run it for the first time your Good for Enterprise contacts are synchronized with your company contacts Outlook or Lotus for example if your IT administrator has enabled this feature for you Thereafter each time that you run Good for Enterprise on the iPad your company contacts and the contacts in Good for Enterpr
35. n Brown 7 13 PM Sales Meeting Tomorrow gt Please try to attend Cookies will be served amp Kasey Branam 9 22 10 Sales Meeting Tomorrow Please try to attend Cookies will be served Arvind Ashok 9 22 10 Sales Meeting Tomorrow Please try to attend Cookies will be served Kasey Branam 9 22 10 Sales Meeting Tomorrow Please try to attend Cookies will be served Arvind Ashok 9 22 10 Sales Meeting Tomorrow List of attachments in the message An unlimited number of attachments are allowed Tap an attachment to download it and again to display it You can tap as many attachments as you want for simultaneous download Long press a downloaded attachment to save it or open it in an application that you choose You can view many types of email attachments on your device When you tap to display one a built in Good file viewer is used User s Guide 13 Email ATTF6JY8 jpg Tap to save the downloaded file in the file repository or to open it in an application of your choice To save delivery time attachments are transferred to your iPhone in separate sections You can do other work in Good for Enterprise while the attachment s are being delivered Exiting from Good for Enterprise before a download is complete will cancel the operation If enabled by your administrator applicable third party applications will display a menu option such as Open In that allows you to imp
36. nterprise contacts with your device contacts you must disable sync of any other service for example iCloud with your device contacts To sync your company account and iPad contacts select Contacts in Preferences and tap the Sync with Handheld control User s Guide 39 Notification Preferences Preferences Contacts General 2 Subfolder Sync gt Email y Sync with Device OFF Contacts Sync your main contacts to the Good for Enterprise group in iOS contacts Your IT administrator may not allow all fields to sync Notifications Outlook only You can also have your email account s contacts subfolders synchronized with Good on your device Tap Subfolder Sync to display a list of contacts subfolders and select those to be synchronized or unsynchronized This option does not display if no subfolders exist Note contacts in subfolders are not synchronized to the native contacts list You can also turn on synchronization for a particular subfolder by tapping the drawer icon B in Contacts tapping the subfolder from the displayed list and tapping the synchronization prompt on the subfolder screen Notification Preferences Your iPad can notify you of waiting Good for Enterprise email and calendar requests and remind you of upcoming events from outside or within Good for Enterprise Configure Good notification and reminder settings from outside Good for Enterprise by tapping Settings on the main iP
37. o edit a contact tap the contact in the contact list tap Edit and change the displayed fields as desired Calendar Good for Enterprise s Calendar feature keeps your iPad synchronized with your company Calendar You can use your iPad to manage your company meetings and appointments When your iPad is set up all of your calendar events from the past week and all future events are added to it With Calendar you can e View existing events by day and month e Add new events or edit existing events e Create event requests invite attendees to an event and set event reminders e View event requests and download attachments from them Note Delegate actions are not supported from the device When you act as a delegate use your mail account on your PC User s Guide 25 Calendar Viewing Events To view your events tap the Calendar icon Tap to change month Previous month Monday 25 June 2012 a Add 5 am eve nt June2012 26 27 28 29 30 1 2 9 es Tue 3 4isthet7 s Red bar signifies 10 11 12 13 14 15 busy 1718 19 20 21 22 26 27 28 j NorthAmerica Sales Team Q4 Kickoff call i 29 Dial in 555 555 3411 Passcode 555 555 9 27 SE Team Call Tap a day to select it and E EETA display its S00 AM naan shirt od care schedule 10 00 am SE Team Call Bridge Project Status Noon _CR RWS 4120
38. olled by your Good configuration policies When a new such application becomes available you ll be notified User s Guide HELD SETUE k inc pape sur Pid will ee Hayer SUS Daai ii T Sep 6 Follow fhe pompis o prosin Go Applications Saup waca a EE E avaiable piragi Close Enter your emal adress and FIN tho ha Hup PES 43 Good for Enterprise Updates Tappimg View or tapping the Applications icon in the toolbar opens an Applications page 2 36 PM Applications To view available applications launch the enterprise application store in Safari Tap to launch Safari and Visit Application Catalog display a list of available applications me ta Good Enterprise buy itunes apple Good Enterprise Good Enterprise Good Enterp Applications Tap a linkets display application information in Bone Connect pii the App Store iga and a Get GoodReader for Good Application P gt f i Free button a Public om Office Pro for Good wi E si Public Py Good Share sa Public Once in the App Store select and download applications in the usual way Once download and installation are complete an icon for the new application will appear on the Home screen with your other applications Good for Enterprise Updates Each time that you access the App Store your iPad checks for updates to applications you ve installed including Good for Enterprise A check for updates
39. omorrow Please try to attend Cookies will be served Kasey Branam Sales Meeting Tomorrow Please try to attend Cookies will be served Arvind Ashok Sales Meeting Tomorrow Please try to attend Cookies will be served Arvind Ashok 9 22 10 Sales Meeting Tomorrow Please try to attend Cookies will be served Aaron Buchlein 9 22 10 Sales Meeting Tomorrow The meeting will be in two parts Aaron Buchlein 9 22 10 Sales Meeting Tomorrow sng will be in two parts _ m zZ B Calendar Coni asks Email Email status New unread message i New unread message with attachment E New unread important message i New unread important message T with attachment a Replied to message User s Guide Previous next message Opened message no icon Opened message with attachment Opened important message Opened important message with attachment Forwarded message Email Email status my Replied to message with Forwarded message with li attachment gt attachment le Replied to important message i Forwarded important message ap lf Replied to important message ei Forwarded important message re with attachment with attachment Event request Signed message a ie Flagged y Flag complete i Tap a message in the email list to display the contents of the message on the right side of the screen Up to 32K of message content is displayed For longer messages view t
40. ort the file into Good that is to save the current file in the secure file repository within the Good application File Repository on page 19 or to attach it to a Good email that you compose The Good application opens and a menu such as the following is displayed Would you like to save or send FileApp Getting Started pdf Save File Send File Cancel User s Guide 14 Email To open a repository file in a third party application click the icon The Open In feature is also available in the Secure Browser When you are adding attachments to an email that you are composing replying to or forwarding by clicking the paper clip in the email draft you ll have the option of using any of these saved files as attachments by opening your file repository Attachments 2 3 MB attached i Open File Add File Repository Click Add File to open the repository Select Files to Attach Cancel Saved files Tap HTML Emailem to select 3 1 KB Last Viewed 06 05 12 0 Plain Text Email eml B Last Viewed Never Attach selected files to email Tap one or more files in the repository to select them Tap the Attach button in the repository to attach the selected files to the message being composed Working with the Camera and Device Photo Gallery Your administrator may enable use of the device camera and photo gallery when you are adding attachments to a message If a camera icon is present after you c
41. play your waiting email on the Good for Enterprise application icon Each time that a message arrives in your email application the badge number increments reading a message in the User s Guide 41 Nav Bar Order application does not affect the number entering Good for Enterprise on the iPad resets the number to zero Waiting messages Weather HD You can also configure notification sound settings within Good for Enterprise vibration settings are configured using device settings These sound settings apply to your messages and calendar invitations whenever Good is running To configure notifications within Good tap Preferences and then Sounds for Lotus Notes or New Email and Event Reminders for Exchange You can choose separate sounds from a list for email and calendar notifications Nav Bar Order To rearrange application icons on the Good toolbar go to Preferences gt General gt Nav Bar Order Nav Bar Order Email Calendar Press here and drag to Browser desired position in the list Tasks Documents Applications User s Guide 42 Feedback Feedback To provide feedback to Good Technology tap Feedback in Preferences Select the feedback type enter your comments and tap Send Installing Applications Using Good Your administrator can make applications available for you to install over the air on your device These applications are unmanaged That is they are not contr
42. r laptop and then delete it from the iPad Submitting a Diagnostic Log File Your IT or helpdesk administrator may ask you to send in a log file from your iPad for troubleshooting purposes To do so in the Good application tap the Preferences icon and then tap About At the User s Guide 45 Submitting a Diagnostic Log File bottom of the About screen tap the Send Diagnostic Logs to Good button A progress screen will open Tap OK when the logs have been successfully sent User s Guide 46 iPad User s Guide Last revised 04 30 13 Documentation complies with client software version 2 2 0 Legal Notice This document as well as all accompanying documents for this product is published by Good Technology Good Good may have patents or pending patent applications trademarks copyrights and other intellectual property rights covering the subject matter in these documents The furnishing of this or any other document does not in any way imply any license to these or other intellectual properties except as expressly provided in written license agreements with Good This document is for the use of licensed or authorized users only No part of this document may be used sold reproduced stored in a database or retrieval system or transmitted in any form or by any means electronic or physical for any purpose other than the purchaser s authorized use without the express written permission of Good Any unauthorized copying
43. rrect passwords too many times in a row You ll need to delete the application and reinstall it from the App Store to recover User s Guide 37 Email Preferences Email Preferences Email Signature To add a signature to all your messages tap Preferences then Email and Signature and enter your signature text Returning to Preferences automatically saves your new text Email Folder Sync Good does not synchronize your personal folders automatically To turn on synchronization for a folder tap Email and Folder Sync on the Preferences screen A list of all your folders is displayed tap the folders to be sychronized a checkmark next to a folder indicates that it will be synchronized You can also turn on synchronization for a folder by navigating to it in Email When you tap an unsynchronized folder to open it you ll be prompted to turn on synchronization Email Out of Office To enable an automatic out of office auto response to incoming email tap Preferences and Email and Out of Office Tap the Auto Response field and enter your reponse text Returning to Out of Office automatically saves your new text Tap On to turn on the automatic response Send Receive Now Tap to cause all email in the outbox to be sent and any pending corporate email to be delivered to the iPhone immediately To cause the same operation on the Email screen pull down on the email list HTML Support This option is available only if enabled It is
44. s a warning if you attempt to send email outside your enterprise You ll be given a list of outside recipients you can choose which of them to send the message to Messages you send are temporarily stored in the Outbox folder on your iPad When the message is sent a copy is stored in the Sent Items folder on your iPad and in your company account To add a signature to all your messages tap Preferences select Email and tap Signature and enter your signature text User s Guide 12 Viewing and Working with Attachments Email Note Your administrator may set policies that affect your access to and use of attachments These policies can be configured to allow or prohibit the downloading and viewing of particular attachments as well as the opening of attachments in third party applications and their use in composing replying to and forwarding email Tap the attachment icon paper clip within a message to display a list of the message s attachments Zj Inbox Edit Attachments e John Brown 11 05 AM HTML Email em Sales Meeting Tomorrow gt 9 7 KB Tap To Download The meeting will be in two parts Plain Text Email em gt The first part will deal with marketing 1 6 KB Downloaded LES terday l Email emi H Vion 4 3 Lakshmi Mavel 11 53 AM 9 7 KB Tap To Download Welcome to Good Messaging HTML eml 9 7 KB Tap To Download z Plain Email eml gt 3 Lakshmi Mavel 11 55 AM 1 6 KB Downloaded Good Messaging te Joh
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