Intel® S845WD1-E Server Board Troubleshooting Guide
Contents
1. 7 Other QUESTIONS scissscssccicccssccdsadsiconcsstsssesccsssssucccsovssoacoseooussnssaciecssscdsevdoscvosensencesudedosstosucsssoscoossonssouvosdiendbissuscosccconseduvecenssosesdebiosbascscsuseduceusuouvossosedece General Questions Memory Questions Intel Server Issue REPOTt ccsssssssssessssssssssessessessessessessssssssssssssssessessesssssessessessessssssssssessessesssssosssssssssssassnsseseessesssssossossessesssssssaseeseeseesses Server System Configuration Information indicates required information Hardware INfOrmation ii O S Information Utilities Information AGP PCI ISA Configuration SPD Troubleshooting Guide 3 04 24 02 S845WD1 E Troubleshooting Welcome to the S845WD1 E server platform In the unlikely event you do encounter issues this guide will help you troubleshoot amp identify possible problem areas If you are unable to resolve a problem using this guide please call our help desk This guide will help you collect the data we will need to help you through your issues Each issue includes suggestions that may help you and a list of information we will need to assist you should you need to call Please visit the Intel support website for updated versions of this document http support intel com support motherboard server s845wd1 e SPD Troubleshooting Guide 4 04 24 02 Boot Issues 1 My server will not power on Check for the foll2. Other specify chassis manufacturer amp part number power supply manufacturer amp part number type amp amount of chassis fans used fan manufacturers amp part numbers Problem Description complete details of the problem setup problem description error messages recreation steps troubleshooting steps completed etc Server System Configuration Information indicates required information Hardware Information Main Board Part Number PBA AA System BIOS Version CPU Board Part Number PBA AA I O Board Part Number PBA AA Front Panel Board PNumber PBA AA Midplane Board Part Number PBA AA Mezzanine Board PNumber PBA AA O Riser Board Part Number PBA AA System BMC Firmware Version SCSI Backplane PBA HSC Firmware Version System FPC Firmware Version SMIC Firmware Version Power Share Dist Board PBA Chipset Stepping SPD Troubleshooting Guide 15 04 24 02 Processor 1 ij 2 S Spec Speed Stepping Cache size CPUID CPUID Processor 3 4 S Spec Speed Stepping Cache size CPUID CPUID Processor 5 6 S Spec Speed Stepping Cache size CPUID CPUID Processor 7 8 S Spec Speed Stepping Cache size CPUID CPUID Memory module configuration On board or in Card 1 J1 MB MODULE 1 J2 MB MODULE 2 J3 MB MOD
3. POST module not found etc 3 My HDD lights went on I heard the drives spin up and my floppy drive light turned on but I m not seeing video Check the following Make sure the monitor is turned on and the video cable is plugged in completely Remove all add in cards and retry booting with just the on board components If successful try adding the add in Board one at a time with a reboot in between to try to pinpoint a suspect card Remove and reseat memory modules Try using memory from a known working system Remove and reseat processor If you are using a switch box to share a monitor between multiple servers ensure switching to the proper server If you are unable to get a video image please fill out the included customer support form and call your customer support representative Please note the answers to the following questions below What memory is the system using Is it on the tested memory list Visit the Intel support site for an updated memory list at http support intel com support motherboards server s845wd1 e site available at S845WD1 E launch What chassis and power supply is the system using If the chassis has front panel lights are any front panel lights on Is the power supply fan spinning Does the system beep See Issue 2 Please note any sounds emanating from the server system If you are using a third party video adapter please have manufacturer and model number ready If the server will sti
4. What does this mean This beep code may indicate a problem during detection of the DDR SDRAM memory device Check to ensure that system memory is properly installed and that the DIMMs are on the S845WD1 E Server board tested memory list at http support intel com support motherboards server s845wd1 e site available at S845WD1 E launch Instantly Available PC and Power Supplies e What kind of power supply do I need for the Intel Server Board S845WD1 E The power supply used must be either ATX12V or EPS12V design otherwise the S845WD1 E server board will not operate These power supplies provide the additional 4 pin or 8 pin 12 volt connector The 4 pin or 8 pin 12V power connector has been added to enable the delivery of more 12VDC current to the server board This connector is used by the board to power the processor s voltage regulator module VRM CAUTION The system will not boot if there is failure to use an ATX12V or EPS12V power supply or by not connecting additional power supply leads to the S845WD1 E server board e Do need a special power supply to support Instantly Available PC Suspend to RAM How much 5V standby current does the power supply need to support it A special power supply is not needed to support Instantly Available PC However the power supply must provide enough standby current to support the needs of all wake capable devices in the system The more wake capable devices in the system the greater th
5. 2 04 24 02 A wake device is a mechanism that awakens the system from the STR state Typically this mechanism is a network card or a fax modem that is compliant with the PCI 2 2 specification When the system goes into the STR state these wake devices receive standby current from the power supply Although these devices are in a low power state they have sufficient current to remain awake to recognize incoming activity such as a network request or a phone call Power Supply e What kind of Power Supply is needed for the Intel Server Board S845WD1 E The server board S845WD1 E requires an ATX12V or EPS12V compliant power supply to function according to server specifications SPD Troubleshooting Guide 13 04 24 02 Jumpers and BIOS Setup Options Why can t find speed settings in my BIOS configuration mode The processor speed option previously available in configuration mode is not displayed with newer Intel processors and will not affect the processor speed Newer Intel processors boot with the frequency speed preset and are tested during manufacturing How should the jumpers be set on Intel Server Board S845WD1 E A single configuration jumper on Server Board S845WD1 E is used to access BIOS configuration mode All configuration options are made available through the BIOS configuration screens Refer to the Technical Product Specification for more information on configuration jumper settings Input Output 1 Does the Intel S
6. Q I O Base Addr FW Rev AGP AGP PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot PCI Slot ISA ISA2 ISA ISA 1 ONBOARD DEVICE IN USE On Board Video I On Board NIC I On Board SCSt1 I On Board SCSF2 I SPD Problem Report 17 04 24 02 RAID I RAID Level 0 5 Caching Method RB WT of Drives Used IDE Drive Type s Make Model SCSI Drive Type s Make Model Other Device Type s CD ROM Tape Drive etc Make Model SPD Problem Report 18 04 24 02
7. ULE 3 J4 MB MODULE 4 J5 MB MODULE 5 J6 MB MODULE 6 J7 MB MODULE 7 J8 MB MODULE 8 J9 MB MODULE 9 J10 MB MODULE 10 J11 MB MODULE 11 J12 MB MODULE 12 J13 MB MODULE 13 J14 MB MODULE 14 J15 MB MODULE 15 J16 MB MODULE 16 Memory module configuration In Card 2 J1 MB MODULE 1 J2 MB MODULE 2 J3 MB MODULE 3 J4 MB MODULE 4 J5 MB MODULE 5 J6 MB MODULE 6 J7 MB MODULE 7 J8 MB MODULE 8 J9 MB MODULE 9 J10 MB MODULE 10 J11 MB MODULE 11 J12 MB MODULE 12 J13 MB MODULE 13 J14 MB MODULE 14 J15 MB MODULE 15 J16 MB MODULE 16 Processor S Spec Speed Stepping Cache size Processor S Spec Speed Stepping Cache size Processor S Spec Speed Stepping Cache size Processor S Spec Speed Stepping Cache size Module Type module vendor vendor part numbers Intel part numbers Module Type module vendor vendor part numbers Intel part numbers O S Information Operating System SPD Troubleshooting Guide 16 Operating System Language Version 04 24 02 O S Version Service Pack MP Spec Utilities Information ISC Version SSU Version EMP DPC Console Version FRU SDR Loader Version Diagnostics Version Testview PCDiag etc Other AGP PCI ISA Configuration ALLOCATED RESOURCES PLUG IN DEVICES Card Type Slot Card Description Driver Rev IR
8. ame cable the slower Ultra DMA protocol is used for both drives It is recommended that the Ultra ATA 100 drives be attached to the primary IDE channel using the provided cable and that the other drives be attached to the secondary channel using a good quality 40 pin 40 conductor IDE cable which is not provided with the Server board Note Some Ultra DMA cables use a hole in the ribbon cable as a cable detect mechanism to determine if an Ultra DMA IDE or standard IDE cable is installed e What type of battery is used in the S845WD1 E server board A3 volt CR2032 coin cell is used to supply power to the Real Time Clock RTC when power is not available from the power supply e Why does my server board S845WD1 E system fail to boot The server board S845WD1 E has specific requirements for the power sequencing and limits A momentary switch should be used for the power on off switch The power supply chosen must have the additional 4 pin 12 volt connector If the power supply 2 by 2 or 2 by 4 connector is not plugged into the board connector located near the processor socket the system will not boot e How do I disable the onboard LAN Onboard LAN can be disabled through the Server board BIOS Setup program The setting is located in the Advanced screen under Peripheral Configuration Refer to the S845WD1 E SPD Troubleshooting Guide 11 04 24 02 Server Board Technical Product Specification TPS for more details Does the S845WD1 E serv
9. cations Current characterized errata are available on request Contact your local Intel sales office or your distributor to obtain the latest specifications before placing your product order Copies of documents which have an ordering number and are referenced in this document or other Intel literature may be obtained from Intel Corporation P O Box 5937 Denver CO 80217 9808 or call in North America 1 800 548 4725 Europe 44 0 1793 431 155 France 44 0 1793 421 777 Germany 44 0 1793 421 333 other Countries 708 296 9333 Intel Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Other brands and names may be claimed as the property of others Copyright 2002 Intel Corporation All rights reserved SPD Troubleshooting Guide 2 04 24 02 5845WD1 E TROUBLESHOOTING usa 4 Bo t lssues aan a aiar 5 1 My Server will not power On sinn DR Rense nennen 5 2 Upon booting my server starts beeping sisia Diorroerien S E ri EE SKEER es EEES SESSE E ES rS 6 3 My HDD lights went on heard the drives spin up and my floppy drive light turned on but lm not seeing video 6 4 am installing adapters in my powered down system and my system boots up when install a PCI adapter T 5 My system boots up automatically when power on my power Strip iiii 7 6 Some of my hard drives show up during post and SOME doni
10. d then remove the A C power cord Allowing your system to fully power up and then power down the system using the front panel power switch should correct this problem If it does not fill out the attached issue report form and call your customer support representative Please have the following information available e What BIOS do you have loaded on the system The latest tested BIOS is posted to the Intel Support Website at http support intel com support motherboards server s845wd1 e site available at S845WD1 E launch e What is the AA number of the server board The AA number is located on a white label near the edge of the board and is printed in the following format AA xxxxxx xxx e What memory is the server using Is it on the tested memory list Visit the Intel support site for an updated memory list at http support intel com support motherboards server s845wd1 e site available at S845WD1 E launch e What chassis and power supply is the system using 6 Some of my hard drives show up during post and some don t Check on the following e Are you using third party SCSI adapters System memory limitations limit the number amp size of option ROMs in the system If you place too many adapters or adapters that take up too much space in memory they may not install and show the hard drives connected to them e Verify that pin 1 on the data cable connects to pin 1 on the device In most cases if you orient the data cable
11. e standby current required from the power supply Intel recommends starting with a power supply capable of providing a minimum of 1 5 Amps 2 0 Amps recommended of 5V standby current To be sure total the amount of standby current required by the various components that can wake the system from the STR state In your calculations include the components on the Server Board S845WD1 E and on the add in cards Make sure the power supply provides at least that amount of standby current Refer to the Technical Product Specification for information on how much 5V standby current the on board components of the Server Board S845WD1 E require Jumpers BIOS Setup Options e How should the jumpers be set on my S845WD1 E server board A single configuration jumper J6H1 on the server board is used to access configuration mode All configuration options are made available through the BIOS configuration screens Refer to the System Recovery and Update Jumper page in the S845WD1 E Technical Product Specification TPS e Which fan headers should the processor and chassis fans be plugged into The processor fan should be plugged into the fan header labeled CPU_Fan adjacent to the processor socket Chassis fans may be plugged into the front and rear chassis fan headers FAN_1 FAN2 FAN_3 SPD Troubleshooting Guide 10 04 24 02 e How do I disable the on board features On board features can be disabled through the Server Board S845WD1 E BIOS Setup p
12. er board support two serial ports Yes the S845WD1 E server board has two serial port connectors Serial port Ais located on the back panel Serial port B is accessible using a connector located near the main power connector Why isn t my IDE device displayed during power up POST All IDE devices must be ATA4 compliant IDE devices not selected as auto detect in the BIOS setup are not displayed as part of the POST tests Can use a second floppy disk drive on my S845WD1 E Server board No The S845WD1 E Server board uses a SMSC LPC47M142 SIO component to support the floppy disk controller This component and equivalent components can support a single standard legacy type FDD a 2 88 MB Super I O type FDD or a three mode type FDD What features are incorporated into the S845WD1 E Server board The Server Board S845WD1 E offers Double Data Rate DDR SDRAM 200 266 MHz support for Pentium 4 processors utilizing the Intel NetBurst micro architecture including 400 MHz system bus The Server Board S845WD1 E has six PCI slots integrated AC 97 Audio with SoundMAX with SPX and Instantly Available PC Suspend to RAM In addition to these standard features the Server Board S845WD1 E comes with dual integrated Intel Server NICs The S845WD1 E Server board allows use of an AGP 4X adapter card that must comply with the AGP 2 0 specification operating at 1 5V The S845WD1 E supports Ultra ATA 100 hard disk drives The S845WD1 E has an additi
13. er board supports a single Pentium 4 or Celeron processor in a uPGA478 socket with a system bus of 400 533 MHz At the time of launch the Server Board S845WD1 E will support 1 8 GHz to 2 53 GHz For the latest supported speeds please refer to the Intel support website at http support intel com support motherboards server s845wd1 e for more information site available at S845WD1 E launch 2 How do I install and secure a processor on the S845WD1 E server board The processor connects to the server board S845WD1 E through the uPGA478 pin socket connector Make sure you use an adequate heat sink solution such as that provided with the Branded Intef Pentium 4 Processor If you are integrating the S845WD1 E server board into a 1U chassis you will need to use the 1U active heatsink that is provided in the S845WD11U boxed board 3 How many expansion slots does the Server Board S845WD1 E contain The Server Board S845WD1 E has three dedicated PCI connectors and one 1 5V only AGP 4x port connector All PCI slots support bus mastering devices 4 Does the Server Board S845WD1 E support STR Suspend to RAM The Server Board S845WD1 E supports STR when used with STR capable Operating system add in card s driver s and application s Operating systems add in cards drivers and applications that do not support STR can cause problems when coming out of different sleep states Memory Questions 1 What memory configurations are supported o
14. erver Board S845WD1 E support Ultra ATA 100 66 hard drives Yes One of the features of the Intel Server Board S845WD1 E is its ability to support all Ultra ATA transfer rates i e 66 MB sec and 100 MB sec To take advantage of the increased bandwidth available on the IDE channels a hard drive that implements higher spindle speeds and a large onboard buffer size may be required What IDE cable should use to support both Ultra ATA 100 and previous IDE transfer protocols A 40 pin 80 conductor cable can be used with Server Board S845WD1 E and is fully backward compatible with all IDE transfer protocols It will also support Ultra ATA 100 if used with one or two Ultra ATA 100 drives attached Can mix Ultra ATA devices with other devices on the same IDE channel Yes However for better performance we recommend that the Ultra ATA capable devices be attached to their own IDE channel separate from other non Ultra ATA capable drives SPD Troubleshooting Guide 14 04 24 02 If you must contact customer support please fill out the following support form and have it ready Intel Server Issue Report Please Complete All That Apply Company Name Date Submitted Contact Email Address Telephone Priority 1 Hot 2 Critical 3 High 4 Low Intel Baseboard Product STL2 SBT2 S845WD1 E SAI2 SJP2 SDS2 SCB2 SKA4 SRPL8 SRPM8 OPRF100 S815EBM1 Other specify Chassis SC7000 SR4000 SC5000 SC5100 SC5150 SR1200 SR2000 SR2050 SR2100 SR2200
15. intel Intel S845WD1 E Server Board Troubleshooting Guide A Guide for Technically Qualified Assemblers of Inte Identified Subassemblies Products Revision 1 0 April 2002 Revision History Modifications April 2002 Initial Release Information in this document is provided in connection with Intel products No license express or implied by estoppel or otherwise to any intellectual property rights is granted by this document Except as provided in Intel s terms and conditions of sale for such products Intel assumes no liability whatsoever and Intel disclaims any express or implied warranty relating to sale and or use of Intel products including liability or warranties relating to fitness for a particular purpose merchantability or infringement of any patent copyright or other intellectual property rights Intel products are not intended for use in medical life saving or life sustaining applications Intel may make changes to specifications and product descriptions at any time without notice Designers must not rely on the absence or characteristics of any features or instructions marked reserved or undefined Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them The Intel S845WD1 E server board may contain design defects or errors known as errata which may cause the product to deviate from published specifi
16. ll not boot please fill in the issue report form at the end of this document amp contact your Intel customer support representative SPD Troubleshooting Guide 6 04 24 02 4 am installing adapters in my powered down system and my system boots up when I install a PCI adapter Server management features require full time standby power This means that power is still on to parts of the system even if you have turned the system off via the power switch on the front panel Additionally signals in the PCI connectors tell the system to boot normally used by server management adapters NICs Plugging in the adapter with the AC power cord still connected can cause false signals to be transmitted commanding the system to boot Before removing the cover to your chassis you should always e Turn off the server via the power switch on the front panel e Unplug the AC cord from the back 5 My system boots up automatically when power on my power strip Some server systems save the last known power state since the last AC power connection If you remove AC power before powering down the system via the power switch on the front panel your system may automatically attempt to come back to the on state it was in once you restore AC power e Please keep in mind that unplugging the system or flipping a switch on the power strip both remove AC power e Follow the correct A C removal sequence Press the front panel button an
17. n the Server Board S845WD1 E The Server Board S845WD1 E supports DDR 200 and DDR 266 SDRAM Memory There are two DIMM sockets supporting up to two 184 pin DDR SDRAM Dual Inline Memory Modules DIMMs with gold plated contacts The Server Board S845WD1 E is designed to support a memory range of 64 MB minimum using 64 Mbit technology up to 2 0 GB maximum See note below using 512 Mbit technology that conforms to the latest Intel JEDEC specification Addendums The Server Board S845WD1 E can support ECC and non ECC DIMMs NOTE The Server Board S845WD1 E has been designed to support DIMMs based on 512 Mbit technology for a maximum onboard capacity of up to 2 0 GB but this technology has not been validated currently validated up to 1 0 GB using 256 Mbit technology on this board Please refer to the Intel support website at http support intel com support motherboards server s845wd1 e for additional information site available at S845WD1 E launch X What kind of problems might occur in a DDR SDRAM based system that uses non compliant DIMMs SPD Troubleshooting Guide 9 04 24 02 The most extreme example of memory failure is when the system hangs while booting the operating system This can happen when the system is unable to communicate properly with the memory In less extreme cases the memory may generate intermittent errors or fail during stress a get a repeating beep error code and my Server board does not boot or show any video
18. o resolve this issue please fill out the included customer support form and call your customer support representative Please note the answers to the following questions below What memory is the server using Is it on the tested memory list Visit the Intel support site for an updated memory list at http support intel com support motherboards server s845wd1 e site available at S845WD1 E launch What chassis and power supply is the server using If you are using a chassis with front panel lights are there any front panel lights on Is the power supply fan spinning Does the system beep See Issue 2 Please note what is displayed on the monitor or any sounds emanating from the server system If the server will still not boot please fill in the issue report form at the end of this document amp contact your Intel customer support representative SPD Troubleshooting Guide 5 04 24 02 2 Upon booting my server starts beeping Most likely these beeps are beep codes They identify system events in case video fails to display The following gives a description of possible beep codes for this board Table 3 Beep Codes Beep Description 0 vj NI Dj oF A OI N gt Refresh failure Parity cannot be reset First 64 KB memory failure Timer not operational Not used 8042 GateA20 cannot be toggled Exception interrupt error Display memory R W error Not used CMOS Shutdown register test error Invalid BIOS e g
19. onal USB controller that provides up to 7 USB connections Boards that have six or seven USB ports have four back panel connectors two dual stacked connectors Boards with four USB ports have one set of stacked back panel connectors The remaining two USB ports are accessible via the front panel USB header Instantly Available PC and Power Supplies What is Instantly Available PC Instantly Available PC also known as Suspend to RAM STR is a technology closely associated with the S3 state of the ACPI specification STR allows a properly configured system to go into a low power mode saving open applications active files and information about the system s configuration to main memory In this low power state memory remains powered to retain the system information while most other components turn off to conserve energy Fans are turned off to provide silent operation so the system appears off The PC can be left in STR state and awakened periodically to perform such preprogrammed events as downloading e mail or searching and filtering Web content An incoming phone call can also wake the PC and trigger a desired response similar to a telephone answering machine When an incoming request arrives via a wake device or the user wishes to resume operation the PC comes alive within a few seconds by reconfiguring itself based on the information previously saved to memory No boot is required What is a wake device SPD Troubleshooting Guide 1
20. owing possibilities The Server Board S845WD1 E has specific requirements for the power sequencing and limits A momentary switch should be used for the power on off switch The power supply used must be either ATX12V or EPS12V design otherwise the S845WD1 E server board will not operate These power supplies provide the additional 4 pin or 8 pin 12 volt connector If the power supply 2 by 2 or 2 by 4 connector is not plugged into the board connector located near the processor socket the system will not boot Does your power supply meet these criteria Have you securely plugged the server AC power cord into the power supply Have you plugged the server into a powered on power strip Some ATX power supplies have a power switch on the back of the power supply next to the fan is it switched on Is the power supply set correctly to 110V or 235V depending on your power output Is the front panel cable properly connected to the front panel header pins on the server board located at J8H4 Remove all add in cards and see if the server boots using just the on board components If successful add the cards back in one at a time with a reboot in between to see if you can pinpoint a suspect card Remove the processor and reseat it Remove and reseat the memory modules Try using memory modules from a known working server system Though it is unlikely that a server will not boot there are many reasons why it may not boot If you are unable t
21. rogram Refer to the S845WD1 E Server Board Technical Product Specification Video e What add in AGP cards can be used The S845WD1 E AGP socket can accept universal AGP cards that comply with the AGP 2 0 specification The S845WD1 E can use 1X 2X 4X card s operating at 1 5V Note Legacy 3 3V AGP cards are not supported e How do designate an add in PCI video adapter as my primary video adapter The primary video adapter can be changed from the onboard AGP to an add in PCI adapter through the BIOS Setup program The setting is located in the Advanced screen under Video Configuration Input Output e Does the S845WD1 E server board support Ultra ATA 100 hard drives Yes The server board S845WD1 E supports Ultra ATA transfer rates up to 100 MB sec ATA 100 An Ultra ATA 100 supported hard drive and an 80 conductor IDE cable are required to take advantage of the increase bandwidth available on the IDE channel One of the new features of the Intel server board S845WD1 E is its ability to support all Ultra ATA transfer rates i e 33 MB sec 66 MB sec and 100 MB sec To realize a true throughput performance difference a hard drive may need to implement higher spindle speeds such as 7200 RPM and a large onboard buffer size to take advantage of the increased bandwidth available on the IDE channel e Can I mix Ultra ATA devices with other devices on the same IDE channel If two drives with different Ultra DMA protocols are used on the s
22. so that the colored stripe on the cable is pointing towards the power connector on the device you will have proper orientation e Verify that the device power cable is firmly connected e Check your SCSI ID numbers SCSI devices must have their own unique ID on the SCSI bus This number must be set with jumpers on the device ID number should be set starting at 0 and must be set lower than 8 if booting from the drive e Check for proper termination on the SCSI bus SPD Troubleshooting Guide 7 04 24 02 If your hard drives still do not show please fill out the included issue report form and call your customer support representative Please pay special attention to the following information e What add in adapters do you have in your system manufacturer and model number e What types of hard drives are in the system manufacturer and model number e What kind of terminator do you have at the end of the cable Manufacturer and type e g Ultra 160 e What are the SCSI IDs of the devices on your SCSI bus e How many SCSI channels are you using e What memory is the system using Is it on the tested memory list Visit the Intel support site for an updated memory list at http support intel com support motherboards server s845wd1 e site available at S845WD1 E launch SPD Troubleshooting Guide 8 04 24 02 Other Questions General Questions 1 What processor does the Intel Server Board S845WD1 E support The Intel S845WD1 E serv
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