TROUBLESHOOTING PROBLEMS ON THE BBI
Contents
1. 1 200 275 0060 ODOT Add ste to Start Screen View downloads Pop up Blocker SenartScreen Filter Manage add ons INSTRUCTIONS TO COMPLETE A RESET IF STEPS 1 8 DO NOT TAKE CARE OF THE PROBLEM PLEASE NOTE after the Reset has been completed you will need to follow steps 1 7 again see previous pages General Security Privacy Content Connections Programs Advanced Settings Q Always expand ALT text For images Enable Caret Browsing for new windows and tabs C Move system caret with Focus selection changes C Reset text size to medium For new windows and tabs Reset text size to medium while zooming C Reset zoom level For new windows and tabs Browsing C Automatically check for Internet Explorer updates Automatically recover From page layout errors with Compe Close unused Folders in History and Favorites Disable script debugging Internet Explorer Disable script debugging Other Display a notification about every script error H Takes effect after you restart Internet Explorer Restore advanced settings Reset Internet Explorer settings Resets Internet Explorer s settings to their default Ce condition a You should only use this iF your browser is in an unusable state2. Change search defaults Settings P Current location C Documents and Settings george_lee Local Settings Internet Files Change how webpages arp displayed in Settings tabs Appearance Move Folder View objects History Specify how many days Internet Explorer should save the list of websites you have visited Days to keep pages in history Cancel gt hp S 4 Click OK to apply settings 1 Click here to clear Cookies and History first INSTRUCTIONS FOR STEP 8 iinternet Options ceneral Securty vac Content Select a zone to view or change se gt are rders jon x Click Add Internet Local intrame _ Trusted site Restricted sites Trusted sites This zone contains websites that you trust not to damage your computer or your filaz You he LUIS GE Security level You can add and remove websites from this zone All websites in http fintra brightonbest com www brightonbest com www tachen com 5 5 Make sure uncheck this sure uncheck this Close INSTRUCTIONS FOR STEP 11 e Open Internet Explorer e Tools gt Compatibility View O D gt hes v bright com P Bc O Brighton Best inemabornal Fle Ed View Favonte w lete browsing hatory Ciri Shite Del inPrevate Browsing Ctrl Sht P Tracking Protection nies rw betel is onl bs 139 gt j Ot Reopen last browsing session USA Tol Free
3. TROUBLESHOOTING PROBLEMS ON THE BBI WEB SITE IF USING INTERNET EXPLORER 10 PLEASE MAKE SURE YOU ARE IN COMPATIBILITY VIEW UNDER TOOLS If you are experiencing problems with the Brighton Best web site please start by checking another computer in your office If the problems are not happening on all computers then the problem is most likely confined to the one PC Following are our suggestions to solving the problems 1 Please use the SIGN OUT button instead of closing the browser If that does not solve the problem please see the following steps 2 Make sure you are using a Windows system and make sure you are connecting to the web site through IE Internet Explorer Make sure all Windows and IE updates are taken care of Make sure only one browser is open Make sure only one tab is open in the browser Make sure all pop up blocker are turned OFF and disable all the toolbars other than IE toolbar Delete the PC cookies and history and for the Browsing History settings make sure Every time visit the webpage is marked see the following instructions Make sure add www Brightonbest com to the trust Site list Please manually enter the web site address do not choose from the Favorites list 10 Make sure the screen resolution is 1024x768 or higher 11 If using INTERNET EXPLORER 10 make sure you are in Compatibility View see the following instructions ee E E a WO 00 PLEASE NOTE If you go t
4. hrough steps 1 10 and the problem has not been fixed you can do a Reset you will then need to complete steps 1 10 again INSTRUCTIONS FOR STEP 7 e Open Internet Explorer e Tools gt Internet Options gt General Purchase Order Windows Internet Explorer i4 X GA T 6 http www brightonbest com purchaseorder puorder asp E t X shareview E Pir a r gt w ey 55 7 Web Internal Management Purchase Order Inquiry Purchase Order x I Download details Microsoft W7 Are You Ready For HD Acc fh fm gt Page iG Tools Mha Maintain fg Exit PURCHASE ORDER Internet Options f n i po sP1315 sP1315 Go General Security Privacy Content Connections Programs ddvanced Search by ALL v lw cu Home page 2 Click Here BA Gato Pane A To create home page tabs type each a Files and History Settings Reviewd By Approved By Ship to W H pi fiw tachen com UP hetp fwww tachen com Internet Explorer stores copies of webpages images and media for Faster viewing later Use default Use blank F Browsing history Check for newer versions of stored pages Every time I visitthe webpage O Every time I start inSaynet Explorer Automatically O Never Disk space to use 8 1024MB Recommended 50 250MB i D Delete temporary files history cookies saved passwords and web Form informatie Search O
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