Contents 17 Troubleshooting
Contents
1. Page 6 Connecting your Equi Whether your terrrinal has been supplied with an integral or standalone printer the connection of the PINpad telephone cable telephone where supplied and power supply unit PSU are identical for both terrrinal types Your PINpad and telephone cable should already be connected to the base of the terminal If they are not they should be connected as follows e PINpad is connected to Port marked with a RED Label e Telephone cable is connected to the port marked Phone Line CAUTION DO NOT connect the PSU to the mains until ALL units are connected Connect the telephone line as shown You may need to use a line splitter If you have a handset this will also need to be connected to the line splitter Ensure the PINpad is Plugged into this socket before switching on at the mains IN WC CUN Once ALL the units are connected ensure that the PSU transfomrer is placed on a solid flat surface DO NOT allowit to hang in the air by the cable only Now position the units on a dear area of the counter You should be able to read the terrrinal display and operate the keyboard and magnetic card reader easily The PINpad should be placed so that your custorrers can reach it and are able to insert their card into the Chip reader with ease Your terrrinal should have been supplied with a paper roll already installed If not please refer to section 10 of this guice for pap2. Should you key in a wrong digit while entering the card details please refer to Section 8 4 2 correcting mistakes 7 6 Completion for Pre Authorisation The following instructions will finally corrplete a pre authorised transaction Fromthe READY prompt press the F4 key twice and then press the F2 key to select COMPLETION Follow the instructions on the screen displays gt READY 01 AUG 2005 PRE AUTH COMPLETION COMPLETION TRANSACTION COMPLETION INSERT CARD IN PINPAD OR SWIPE CARD INSERT CARD The terrrinal will check the card Follow the instructions on the screen displays Key in the arrourt of the transaction when pron pted to do so and press ENTER You should key in the most recently obtained authorisation code of the pre authorised transaction when prompted to do so and then press the ENTER key You should now corrplete the transaction as a normal sale the transaction using a PIN enabled Chip Card the terrrinal will pron pt for PIN Entry Please refer to Section 8 1 for PIN Entry to corrplete the transaction OR the transaction using Signature Verification please refer to Section 85 Page 15 4 When the following screen is displayed you should press the ALPHA key if the custorrer is not present i e Mail or Telephone Orders or the ENTER key if the custorrer is present Manual Key Entry lt TRANSACTION TYPE gt IS CUSTO
3. 5 The custorrer should enter the total amount of the transaction INCLUDING the Gratuity and then press ENTER to accept SALE AMOUNT 20 00 GRATUITY BEING ADDED PLEASE WAIT ENTER NEW TOTAL AMOUNT Page 18 7 8 Reversals If supported IMPORTANT Reversals must be initiated within seconds of the completion of a transaction It is NOT possible to reverse a transaction after this tine If a transaction has completed and the customer no longer wishes to pay by L Press the REVERSAL button to reverse VOID the transaction 2 You may be asked to swipe your Supervisor card Follow the instructions on the screen displays 3 The terrrinal will performthe following May dial the acquiring bank to VOID the transaction Print a NEW receipt showing that the transaction is VOID 8 Msceadlaneous Transaction Displays amp 1 PINEnty L The custorrer should enter their PIN number and press ENTER Teminal TRANSACTION TYPE gt CUSTOMER PIN ENTRY AMOUNT ENTER PIN ALPHA TO BYPASS PIN 2 As the custorrer enters their PIN the PINpad display will change as follows TRANSACTION TYPE PIN CUSTOMER PIN ENTRY ENTER TO ACCEPT ALPHA TO BYPASS PIN CLEAR TO CORRECT Various displays may be shown if an incorrect PIN has been entered The user should follow the instructions on the screen displays Pressing the ALPHA Key on the terrrinal will bypass the requirement fo
4. long other than those specified and or supplied by the manufacturer Ensure all cables are routed to prevent darrage or accidental contact Mbuniting Harchere If mounting plates are employed the operator must take reasonable precautions to ensure that they do not accidentally corre into contact with any sharp edges especially when the mounting plates are mounted but not in use Always follow the manufacturers instructions Mounting plates purchased froma manufacturer other than Ingenico are used at the custorrers own risk Analogue Mbdem optional General Description The integral rrodemallows the Terrrinal to transfer transaction data to card companies host computer Systerrs This intemal rrodemsupports CCITT V22bis V22 V21and Bell2124 103 data transfer protocols It has an autorratic dialling facility Telephone numbers and other modem specific information are pre prograntred and cannot be altered by the user Disclaimer This equipment has been designed for connection to the local Public Switched Telephone Network PSTN The apparatus must not be subjected to any modification in any material way unless authorised by Ingenico Nor must it be used with e Intemal Modem Software that has not been formally accepted by the manufacturer e Extemal control Software or extemal control equipment which causes operation of the rrodemor associated call set up equipment to contravene the requirements of the PSTN Network Page 4 Sy
5. For a Refund transaction the custorrer will NOT be pron ted to choose the application In this case the merchant will carry out the function PiNpaci lt TRANSACTION TYPE gt lt Application Name gt CUSTOMER APPLICATION ENTER TO SELECT SELECTION ENTER TO ASSIST TO SCROLL The custorrer should select which application they wish to use Press ENTER to corfimnor press to scroll through the choices and then press ENTER to corfimnthe relevant application Your terrrinal may have been set up to allow you to assist the custorrer in their selection You should press ENTER to select the application required This will be required in the case of a refund Page 11 833 Address Number Key in the custorrer s house number and then press the ENTER key E g 21 High Street would be entered as 21 lt TRANSACTION TYPE gt PROCESSING KEY IN ADDRESS NUMBER PLEASE WAIT DO NOT REMOVE AND THEN PRESS ENTER CARD The terrrinal will now dial the acquiring bank for authorisation and will display the authorisation code if authorised The terrrinal will display the results of the CSC AVS checking in the formof a Message Tet The result will also be printed on the receipt The Message Text may Message Text Result ALL MATCH data entered is correct SEC CODE MATCH ONLY Only the Security Code is correct ADDRESS MATCH ONLY Only the address is correct NO DATA MATCHES
6. TTA Teminal with Integral Printer and PINpad 1 15 Cal Managenent Facilities Many telephone network providers offer call rranagerrert facility like BT 1571 UK only and the call waiting service To alert you to the fact that there is a message waiting an interrupted dial tone will be heard when using the telephone Unfortunately this interrupted dial tone interferes with the point of sale device and prevents the tenvinal s fromdialling out for installation authorisation or maintenance requests This dial tone may affect other equipment such as an alarmsystem We highly recommend that this facility be removed from the telephone line that is used by your terrrinal s To arrange this you will need to contact your network provider Ifthe facility is not removed and you experience problerrs dialling out fromyour terminal please ensure that you check all your messages before contacting the Heljpdesk Your bank will not be liable to you for any losses or costs which you incur in connection with the service if the terrrinal is connected to a telephone line utilising a call mnranagerrert facility 16 Helpful Hints Temina Tips e Your terminal should be left in your retail premises and plugged into a 24 hour power supply and telephone line at all times e If the terrrinal display is blank check to see if the power supply has been tumed off or the power lead has been disconnected e If you have poor quality printing change
7. Teminal PiNpad gt READY 01 AUG 2005 PRE AUTH COMPLETION PRE AUTHORISED PRE AUTHORISED INSERT CARD IN PINPAD OR SWIPE CARD INSERT CARD The card reader will check the card and begin to print the merchant receipt Key in the transaction amount and press ENTER when prompted to do so The terrrinal will dial for authorisation and print a receipt for your records Please note Depending on the configuration of your terminal you may be asked for Signature Verification or PIN Entry for a pre auth transaction If the final bill is more than 15 higher than the total pre authorised arrourt a further pre authorisation will be required for the difference 7 7 Mail amp Telephone Orders and B Manuel Key Entry A Your teminal may allow you to process transactions if the custorrer is not present e g for mail or telephone order transactions If the terminal or PINpad cannot read the card it will be necessary to manually key in the card nurrber 1 Fromthe READY promt press the SALE key The following screen will be displayed Teminal PINpad SALE SALE INSERT CARD IN PINPAD OR SWIPE CARD INSERT CARD 2 Begin to key in the card number using the terminal keypad As you enter the card nurrber it will be displayed on the terrrinal Press ENTER to proceed with the transaction 3 Follow the on screen displays to enter all the card details e g expiry date issue number etc
8. None of the data entered is correct DATA NOT CHECKED The data has not been checked EE PROCESSING TO ACCEPT PRESS ENTER P NGT TO DECLINE PRESS ALPHA CARD Depending on the Message Text displayed you may wish to accept or decline the transaction You should press ENTER to accept the transaction or ALPHA to decline and the transaction will be cancelled The tenvinal will print a receipt for your records Press ENTER again and the terrrinal will print the custorrer s receipt The transaction is now corrplete and the tenvinal will retum to the READY prompt Page 20 6 The terrrinal will display the total amount of the transaction INCLUDING the gratuity The gratuity arrourt is shown to ensure that the custorrer is aware of the amourt of the gratuity they are giving 7 The custorrer should confirmthat the amount is correct by pressing enter SALE TOTAL 25 00 GRATUITY BEING ADDED GRATUITY 5 00 PLEASE WAIT ENTER TO ACCEPT CLEAR TO CORRECT To conplete the transaction using a PIN enabled Chip Card the terrrinal will pron pt for PIN Entry Please refer to Section 8 1 for PIN Entry to complete the transaction OR e the transaction using Signature Verification please refer to Section 8 5 83 Card Security Code Address Verification Service CSC AMS If supported 83 1 Security Code You may be asked to key in the 3 digit securi
9. Product Safety EN55022 1998 EMS Errissions EN50024 1998 EMC Immunity EN6100 3 2 1995 Harmonic Current Emissions EN6100 3 2 1995 Voltage Fluctuations and Flicker and is tested to and confonrs with the essential radio test suites so that it effectively uses the frequency spectrumallocated to terrestrial space racio communication and orbital resources so as to avoid hamrful interference as included in following standards Standards Issue Date NA and therefore complies with the essential requirerrerts and provisions of the Directive 1999 EC of the European Parliiarrent and of the Council of 9 March 1999 on Radio and Telecomrunications Terrrinal Equipment and the mutual recognition of their confomity and with the provisions of Annex II conformity Assessrrert procedure referred to in artide 10 The following Notified Bodies have been consulted in the Conformity Assessment procedure Notified Body Nunrber Narre and Address NA The technical docurrentation as required by the Confonvity Assessment procedure is kept at the following address Company Ingenico UK Ltd Address City Ridge Way Donibristle Industrial Park Dalgety Bay Fife KY 9 U Country Scotland Phone number 444 O 131 459 8800 Fax number 444 O 131 479 8321 Drawn up in Dalgety Bay Date 12th May 2000 A no Signature of Person Responsible Narre and Function Alex McNeil Principle Engineer
10. READY pron pt will remain displayed on the PINpacd throughout If you are asked to change the date and tine by the Helpdesk please follow these steps Fromthe READY prompt press the key on the keypad marked FUNCTION gt Your tenvinal will display the Adnin Menu Key in the ADMIN MENU number and as you do so the display will change as below 1 PRINT CODES KEY IN FUNCTION CODE Now press ENTER 30 AND THEN PRESS ENTER Page 28 10 Paper Loading Instructions Sone paper rolls have a RED stripe towarcs the end of the roll You should change the roll on seeing this as the roll is almost finished Please be aware that sone paper rolls DO NOT have a red stripe signifying the end of the roll WARNING Do NOT operate your temina without a paper roll inserted as you may damage the Printer This will invalidate your warranty and may incur a charge for a replacement printer 101 Integra Printer Open the printer lid as shown and lift up the old paper roll Cut the paper where it enters the printer mechanismand remove the old roll X 4 Press the FEED Key to rerrove the remaining paper from the A A printer mechanism FEED Key 2 Ensure that the new roll has a straight edge Place the roll in the corrpartrrert with the paper corring up from the bottomof the roll as shown N x Feed the paper into the printer mechanismas far as it will go in pe B Press the paper FEED Key urtil 2 inches of paper appears t
11. Tips Gratuity If Supported 18 a3 Card Security Code Ackiress Verification Service CSC AVS 19 8 4 EnteringCoreding 21 a5 Signature Verification 2 ee 22 8 6 Walter IDS Sek ike ie bay ee See 22 9 24 91 Totals with Gratuity Weiter Totals 6 eee eee eee 25 92 dis cepe mcd Rope ee is sa idee E a a 25 9 3 EM TER UE 26 10 Paper Loading Instructions 27 Howto Change the Date and 28 12 Optional Telephone on rrr eee nee hr rera rnnt 29 13 Moving das oo as 29 1 Insuring the Temrndl 200 2 15 Call Managerrent Facilities 0 0 eee I 30 16 Helpful Hinls 30 17 Troubleshooting as oxen SoG p rc p Ae eae 31 Your TT4 PIN Terrrinal will arrive already assembled Cashier Unit Incorporates the Keypad display and Integral Chip Card Reader Expansion Unit Holds the terrrinal software Printer Depending on the terrrinal type ordered can be either Integral or Standalone PiNpad Incorporates a keypad display and Chip Card Reader to be used by cardholders DO NOT remove any of these modules unless instructed to do so When a PINpad is correctly installed with the terrrinal the Integral Chip Card Reader is disabled ALLChip Cards must be inserted in the PINpad
12. cw MSA Ss 1 6 00DR LOOCR A TOTAL 3 5 00DR 10 10 08 01 01 Receipt No Merchant and Terrrinal Details Message from Host Computer e Receipt nurrbers from banking totals of all Corrbined totals of all transactions from present banking Individual card totals from present banking Page 26 91 Totals with Gratuity Weiter Totals To select WAITER TOTALS press the BANKING key and then select F4 fromthe main menu displayed WAITER TOTALS The terrrinal will pron pt you to swipe the supervisor SWIPE SUPERVISOR CARD card WAITER TOTALS The totals will then be printed PRINTING IN PROGRESS Once printing is complete the terrrinal will reum to the PLEASE WAIT BEAD 92 Banking Banking should be carried out at the end of each business day once the last customer has left the prenises This is to neake checking credits and reconciliation with your bank statements easier BANKING WAITER To select End of Day totals for banking press the BANKING key in the bottomleft comer of the keyboard X TOTALS Z TOTALS Now press F3 to select BANKING fromthe menu 3 displayed BANKING Swipe your Supervisor card through the terrrinal SWIPE SUPERVISOR CARD If you have a polled terminal an End of Day Totals report will be printed This will complete your Banking procedures SELECT CARD TYPES TO If you have an Online terrrinal you will now have the BE BANKED choice of selecting totals for ALL card
13. the paper roll e Keep your Supervisor card in a secure place Anyone with access to this card may perform unauthorised refunds Financial Tips e Always check you have keyed in the correct amount before going ahead with the transaction e If you are referred for an authorisation code read the arrount fromthe slip to ensure you have the correct It has been known for the amount of 2 000 00 to be keyed instead of 200 00 A code is then obtained for the 200 00 but the cardholder is debited for the keyed anrount of 2 000 00 e Check that the amount on your banking slip balances with your till total e Check your bank statement on a regular basis to ensure you are receiving your correct credits e Rerrerrber to reconcile the terrrinal every day as this generates the funds to your bank account e Z Totals are running totals for your records and do not generate funds to your account e Keep your copy paper rolls in a safe place as on occasion you rray be asked to provide copies e Please ensure that Refund transactions show as REFUND ACCEPTED e To allow your bank to answer your monthly service charge or bank statement queries efficiently always have your monthly service charge statement or bank statement to hand when you call e If you see the message Totals not Agreed when you do your End of Day Banking contact the Helpdesk e There may be a charge for providing copy details so do not request copies of a whole months trad
14. then KEY IN CODE TO DELETE press ENTER nn AND THEN PRESS ENTER DELETE WAITER Your tenvinal will ask you to confimnthe deletion CODE nn lt Name gt Press ENTER to confirmor ALPHA to abort the YES PRESS ENTER friction NO PRESS ALPHA Now press CAN CLR to reum to the READY pont Page 23 4 Instdla on Procedure Before you begin the installation procedure please ensure that you have your merchant number to hand This can be found on your Welcorre Letter or on the print plate of your manual irrprinter The installation should take approximately 15 20 minutes to complete The following screens will be displayed when the terrrinal is first powered up with the PINpad connected You should follow the prorrpts Teminal PINpad TERMINAL INSTALLATION PLUG IN PHONE LINE lt SOFTWARE VERSION gt AND THEN PRESS ENTER Ready Ensure that the telephone cable is connected and then press ENTER TERMINAL INSTALLATION KEY IN MERCHANT lt SOFTWARE VERSION gt NUMBER AND THEN PRESS ENTER Ready Key in your merchant number and then press ENTER KEY IN TEL NO INC STD OF LINE TERM CONNECTED lt SOFTWARE VERSION gt TO AND THEN PRESS ENTER Ready Key in the telephone number including the full STD code of the phone line to which your terrrinal is to be connected NOTE Itis in portant that the correct telephone number is entered at this point Various other screens will be displa
15. Below are explanations for sone of the cormron prompts displayed by the tenvinal during the Installation Process PROMPT POSSIBLE CAUSE REMEDY CANNOT CONTACT GEMS IS THIS A DIRECT LINE YES PRESS ENTER NO PRESS ALPHA The terrrinal has a problem contacting the host computer Follow instructions displayed TERMINAL INSTALLATION CANNOT CONTACT GEMS PLEASE CALL HELPDESK ON nnnnnnnnnnnnnn The tenvinal still cannot contact the Host con puter You should contact the Helpdesk PIN PAD FAILURE CHECK CONNECTIONS AND THEN PRESS ENTER The PINpad is not connected properly or is faulty Check that the PINpad is connected The terrrinal will try to connect to the PINpad once again PIN PAD FAILURE PLEASE CALL HELPDESK ON nnnnnnnnnnnnn The PINpad still cannot connect to the terminal Please contact the Helpdesk Below are explanations for some of the general prompts displayed by the terrrinal PROMPT POSSIBLE CAUSE REMEDY CALL AUTH CENTRE Assistance Required Call the Authorisation Centre on the nurrber displayed by the terrrinal CALL HELPDESK Assistance Required Please contact your Helpdesk DECLINED PRESS ALPHA The card issuer has declined to authorise the transaction Ask the custorrer to pay by sorre other means NOT AUTHORISED PRESS ALPHA The card issuer has declined to authorise the transaction Ask the custorrer to pay by sorre
16. ER BANKING ALPHA SPACE ENTER S 3 LUC ON E b No Ives To erter the leftmost letter displayed for the key press that key and then the ALPHA key once To erter the middle letter displayed for the key press that key and then the ALPHA key twice To erter the righit rrost letter press the key required and then the ALPHA key three times Ifthe key has four letters allocated e g key 7 has PQRS press that key and then the ALPHA key four tines To erter a space press the Zero and then press the ALPHA key once 842 Cancelling Transactions and Clearing Mistakes If a mistake is made when entering numbers or letters OR a transaction requires cancelling before authorisation press the CAN CLR key ONCE to rerrove the last digit TWICE to rerrove the whole line THREE TIMES to cancel the transactior function being carried out Page 21 53 Card Readers 5 31 Chip Card Reader Your terrrinal is supplied with two Chip Card Readers one on the terrrinal and one on the PINpad The reader operation is identical for both NOTE The terminal reader is disabled when the PINpad is installed All Chip Cards should be inserted into the reader as shown below Teminal PiNpaci When performing a transaction the LED on the Chip Card Reader will change colour as follows GREEN when a transaction has been initiated and the tenvinal or PINpad is waiting for a ca
17. MER PRESENT PROCESSING YES PRESS ENTER PLEASE WAIT NO PRESS ALPHA 5 Key in the arrourt of the transaction when pron ted to do so and press ENTER PLEASE NOTE Your terrrinal may be configured for CSC AVS checking If so refer to Section 8 3 for CSC AVS Checking to conplete the transaction If not configured proceed to point 6 below 6 The terminal will dial out for authorisation and the authorisation code will be displayed Press ENTER 7 A Mail Telephone Order Transactions The terrrinal will print a receipt for your records Press ENTER again and the terrrinal will print the custorrers receipt Proceed to point 8 B If the custorrer IS present The terrrinal will print a receipt for the custorrer to sign Tear off the receipt and obtain the custorrers signature You should retain this for your records Press ENTER to confirmthat the signature is accepted and the terrrinal will print a copy of the receipt for the custorrer 8 The transaction is now complete and the tenvinal will reum to the READY pronpt Page 16
18. ach acquirer PRESS WAIT 4 Once printing is corrplete the terrrinal will retum to the READY prompt Page 24 862 Adding an Individual Weiter ID Your terrrinal can be configured to recognise individual Waiter ID s These make it possible to identify which staff menber has dealt with the transaction The weiter ID will be printed on the receipt Note The READY pron pt will remain displayed on the PINpad throughout Fromthe READY prompt press the key on the keypad marked FUNCTION gt 1 Your terrrinal will display the Adnin Menu key in the ADMIN MENU number 40 and as you do so the display will change 1 PRINT CODES KEY IN FUNCTION CODE 2 Non press ENTER 40 AND THEN PRESS ENTER gt 3 Press ENTER again to confirm At this point you nmay ADMIN MENU be asked to swipe the Supervisor card 40 WAITER SETUP 4 The Weiter Menu will now be displayed To adda PRINT new weiter ID press the F1 key WAITER SET UP ADD DELETE Your tenvinal will autorratically allocate the next available Weiter ID Key in the text nare description this field is limited to 10 characters and press ENTER ADD WAITER CODE nn KEY IN WAITER S NAME please refer to Section 8 4 1 of this guide for aaaaaaaaaaaa instructions on howto enter letters AND THEN PRESS ENTER amp 63 Deleting a Water ID Follow steps one to three above and then select F2 to delete DELETE WAITER Key in the Waiter ID code that is to be deleted and
19. d 49 99 this will simulate normal transaction Between 50 00 and 99 00 will sirrulate a voice referral and above 100 00 will sinulate a declined transaction All transaction receipts will be marked as Training Only and the receipt number will be preceded by a T Training Totals Any training transactions that have been performed can be printed as X totals Z totals or End of Day totals To do this swipe the Supervisor Training Card in place of the Supervisor Card when perforrring totals Note Vhen using the Training Card it is not possible to performthe totals function that prints individual Waiter Totals 7 Transaction Processing IMPORTANT Do NOT remove the customer s card fromthe card reader until prompted to do so Removing the card will VOID the transaction When carrying out a magnetic stripe transaction the PINpad will display Processing Please wait 7 1 Sale 1 Fromthe READY pron pt press SALE to initiate a sale transaction 2 Follow the instructions on the screen displays Teminal PINpad SALE SALE INSERT CARD IN PINPAD OR SWIPE CARD INSERT CARD 3 The card reader will check the card and begin to print the merchant receipt Page 12 4 a Eor a nomal sale Key in the transaction arrount Press ENTER when prompted to do so the transaction using a PIN enabled Chip Card the terrrinal will pron pt for PIN Entry Please refer to Section 8 1 for PIN Entry t
20. d power supply CE Marked specified for use with this terrrinal may be used The power supply output lead should only be plugged into the product power input socket Page Using the keys provided unlock and open the printer cover Lift the signature panel and rerrove the take up spool fromthe holder Cut the paper roll at the paper slot Press the feed key to rerrove the remainder of the roll fromthe printer Make sure that the new paper roll has a straight edge Sit the roll in the paper roll corrpartrrert with the start of the paper corring up fromthe bottomof the roll Feed the paper into the paper slot on the printer and press the feed key until at least six inches of paper is fed through the printer Now close the signature panel he gt a gt G 2 Re fit the end cap on the take up spool ensuring the locking pin is securely in place Insert the end of the lower copy of the paper roll into the take up spool ensuring the feed gear is on the left hand side Place the spool back into the printer Press the paper feed key to tighten the paper roll Feed the top copy of the paper roll through the printer cover and close the cover Finally re lock the printer cover 1 Howto Change the Date and Tine The terrrinal has a built in dock which maintains the current date and tine If for any reason the date and tine need to be changed this will normally be carried out by the Host conqputer during download Note The
21. e signature If itis OK press ENTER and the terrrinal will print a copy of the receipt for the custorrer lt TRANSACTION TYPE gt READY IS SIGNATURE OK YES PRESS ENTER 01 AUG 2005 NO PRESS ALPHA D If you have a printer which uses milti ply paper only one receipt will be printed Give the top copy to the custorrer and retain the duplicate copy for your records 86 Waiter IDs Restaurants Only 861 Default Waiter 25 A default weiter Water 25 SHARED will be created autorratically by the tenvinal This can be used if you do not want to create individual Weiter ID s All Sale transactions with gratuity will add tips gratuities to this weiter without the need for a weiter ID to be entered during transaction processing The total of all Weiter 25 tips gratuities will be printed as part of the Weiter Totals report showing the total value of tips gratuities perforrred Page 22 Entering Correcting Data Entering Letters You can enter letters for authorisation codes to be printed on the Custorrer s receipt You can also set Weiter ID s for use with gratuities This will enable you to print display weiter nanes instead of just numbers SAE 7 AEN s OC re NX a Sone of the keys on the terminal have letters allocated to them REFUND c Here is how these letters are entered poeee REVERSAL PGRS WXYZ FUNCTION ERAL P
22. er loading instructions NOW switch on the mains supply and Installation will begin This is described in Section 4 Page 7 Note Whilst camying out any Totals function the READY pron pt will remain displayed on the PINpad throughout 1 From the READY prompt press BANKING key on the terrrinal keypad Various options will be displayed F1 for XTotals X Totals may be carried out at any tinme throughout the day and give a sub total of all transactions performed An Totals report looks similar to a Z Totals report X Totals do not reset the totals within the terrrinal whereas Z Totals will reset the totals F2 for ZTotals Z Totals show you the totals of transactions processed through the terrrinal for each acquirer since the last Z Totals request If no transactions have been processed for a particular acquirer NO BUSINESS will be printed on the receipt Once ZTotals have been con pleted the totals within the terrrinal are reset to zero This also includes any Waiter Totals see Section 9 1 for Totals with Gratuity for Barking See Section 9 2 for Banking F4 for Waiter Totals See Section 9 1 for Totals with Gratuity 2 Swipe your Supervisor Card through the terrrinal X TOTALS or Z TOTALS SWIPE SUPERVISOR CARD 3 The totals will be printed for each card scherre X TOTALS or Z TOTALS per acquirer If no cards have been acquired then the terminal will print NO BUSINESS for PRINTING IN PROGRESS e
23. hrough the printer mechanism EN Pass the paper through the opening in the lid and dose the lid Printer Cover Lock Page 27 e The power supply will provide adequate power for the Terrrinal The user should ensure that all other auxiliary apparatus drawing power fromthe host does not overload the power supply Operate only froma power source as specified on the Power Supply Unit A damaged mains cord if not a replaceable type or low voltage secondary input lead cannot be replaced by the user e The unit must be retumed to the authorised service agent for essential repairs and or replacement A replacerrert unit will be dispatched on request Connections refer to Section 3 of this guide Interconnection to other equipment via the externally accessible ports on the Terrrinal must only be made as follows e Power Supply Input Operates at Safety Extra Low Voltage SELV Connect only to an Ingenico approved Power Supply CE Marked specified for use with the Terrrinal e Port s 8 way The RS232 type port s operate at SELV and must only be connected to a module of the sarre type ie SELV e Public Switched Telephone Network PSTN Line 6 Way MUST only be connected to a PSTN Socket e g Telephone wall socket PBX etc Under no circumstances must the PSTN cable be inserted into the RS232 ports Take due care when attaching cables External Cables DO NOT use any other extemal cables and or cable lengths must be less than
24. inal will prompt for PIN Entry Please refer to Section 8 1 for PIN Entry to corrplete the transaction OR the transaction using Signature Verification please refer to Section 8 5 74 Purchese with Cashback Please note that this functionality is only available for certain types of business Please contact the Helpdesk for further information Td Fromthe READY pront press the F4 key until PVVCB is displayed READY 01 AUG 2005 2 Press F2 to select PWCB Follow the instructions on the screen displays 3 Vhen prompted to do so key in the arrount of the purchase and press ENTER 4 Key in the arrourt of the cashback and press ENTER 5 The arrourt will be displayed on the PINpad for the custorrer to confima They should press ENTER to accept 6 You should now corrplete the transaction as a normal sale the transaction using a PIN enabled Chip Card the terrrinal will prompt for PIN Entry Please refer to Section 8 1 for PIN Entry to corrplete the transaction OR the transaction using Signature Verification please refer to Section 8 5 Page 14 75 Pre Authorisation Please note that this functionality is only available for certain types of business Please contact the Helpdesk for further information Fromthe READY prompt press the F4 key twice and then press the F1 key to select PRE AUTH Followthe instructions on the screen displays
25. ine should not exceed the maxinum REN velue 4 0 This value includes any Network operator provided instrument each of which is assumed to have a REN value of 1 0 unless otherwise marked Regulatory Recuirements Corrplies with the essential requirements and provisions of e the Directive 1999 5 EC of the European Parliarrent e the Coundil of 9 March 1999 on Radio and Telecormrunications Terrrinal Equipment and the mutual recognition of their confonrity and with the provisions of Annex II corforrrity Assessment procedure referred to in article 10 Page5 93 Totals Receipts While carrying out Banking or End of Day totals the terrrinal will print a report showing the transactions processed since the last totals were perfomed along with the current totals Depending on the set up of your terminal you may see different Styles of reports If your terrrinal is an Online terrrinal the report will be printed as shown in this exarrple SALE Transactions REFUND Transactions BANKING TOTALS CORNER SHOP p HIGH STREET EDINBURGH MERCH NO 1235678910 TERMINAL ID 16600124 Card Conpany gt TOTALS AGREED PREVIOUS TOTALS a FOR RECEIPTS 0001 0010 8 32 00DR 2 300CR AL 10 29 00DR MASTERCARD 5 20 00DR m 1 2 00CR 1800DR TOTAL 3 v MSA 3 12 00DR 1 LOOCR A TOTAL 3 1LOODR CURRENT TOTALS FOR RECEIPTS 0011 0017 4 12 00DR _ 2 2 00CR TOTAL 6 1000DR 4X MASTERCARD 3 6 00DR 21 LO0CR TOTAL 3 5 00DR
26. ing if you are only querying a couple of days e If the terrrinal cannot contact the acquirers host the transactions may be stored on the terrrinal If Stored is printed on your End of Day report you should contact the Helpdesk Page 30 gt Press ENTER again to confirm At this point you may be ADMIN MENU asked to swipe the Supervisor card 30 RESET DATE TIME lt Date gt lt Time gt The terminal will display the current date and tine Use the nurreric keyboard to key in the correct date and tine Note To change the tirre only use the ALPHA key to PRESS ENTER TO CONTINUE move the curser along to the tine field When you have finished changing the date and tine press the ENTER key If the date is invalid the terrrinal will beep and weit for you to enter a valid date The terrrinal will retum to the READY pron pt Your TT41 tenvinal may have been supplied wth a telephone The telephone will allow you to speak to the Telephone Authorisation Centre when it is necessary 1 Temina Please contact the Helpdesk a If your terminal is Polled at night and you want to move it to another telephone line with a different telephone number b If you process Pre Pay transactions and you wish to move your terrrinal to another telephone line with a different telephone number Failure to contact us may result in delayed credits to your account 14 Insuring the Teminal Although you rent your ter
27. o complete the transaction OR the transaction using Signature Verification please refer to Section 8 5 4 b For tenvinals confi to ac Gratuities The terrrinal will prompt you to confirm whether the transaction is with or without gratuities Fora Sale with Gratuity press ENTER and refer to Section 8 2 to corrplete the transaction Fora Sale without Gratuities transaction press ALPHA and then key in the transaction amount Press ENTER when pronpted to do so To complete the transaction please select one of the options in 4 a 72 Refund 1 Fromthe READY prompt press the REFUND key to initiate refund transaction 2 Follow the instructions on the screen displays REFUND REFUND INSERT CARD IN PINPAD OR SWIPE CARD INSERT CARD 3 The card reader will check the card 4 You may be asked to swipe the Supervisor card through the terrrinal The tenvinal will begin to print the receipt 5 Key in the transaction amount and press ENTER when prompted to do so the transaction using a PIN enabled Chip Card the terrrinal will pron pt for PIN Entry Please refer to Section 8 1 for PIN Entry to corrplete the transaction OR the transaction using Signature Verification please refer to Section 8 5 NOTE Do NOT remove the Chip Card fromthe reader until prompted to do so Page 13 8 amp 2 Tips Gratuity If supported Please note that this o
28. orking normally or if it is damaged in any way Withdraw the mains plug and consult your service agent Service Requirements Operator Access ESD Precaution When inserting or replacing SIM carcs optional ESD precautions must be taken as this is an Electrostatic ESD sensitive area As a rrinirumthe operator should be Electrostatically Discharged via his her hand to a Suitable rretallic earthing point prior to opening this area There are no user serviceable parts inside In the event of equipment malfunction unplug the power supply It is the responsibility of users requiring service to report this to the authorised Service Agent Lithium Batteries e Replaceable by service personnel only Maintenance Cleaning the Case e Remove any dust fromthe case using a darrp cloth To wash off accunulated dirt and gine use mild soap and water DO NOT allow any water to enter inside the case e DO NOT use solvents cleaning fluids or abrasives These materials could damage the plastic housing and any exposed contacts E xdiemal Power Supply e Since this product does not have a disconnect device ON OFF switch the Teminal and Power Supply must be installed near a suitable power socket which is easily accessible e In the event of a hazard or melfunction the Power Supply Unit should be unplugged fromthe reins This apparatus is intended for use when supplied with power froma low voltage extemal power supply Only an Ingenico approve
29. other rreans REFERRAL lt MAY CONTAIN ADDITIONAL DATA AFTER THE WORD REFERRAL gt Assistance Required Call the Authorisation Centre on the number displayed by the terrrinal PIN LOCKED CALL CARD ISSUER The PINpad will show this display if the custorrer has incorrectly entered their PIN number three tines The custorrer should contact the card issuer to have their card unlocked 01150 90164 002 COPYRIGHT 2005 Ingenico UK Limited ALL RIGHTS RESERVED Page 31 Conteris 1 Introduction aan ee 1 2 Inqportant Safety Information re EE OEE eee 3 3 Connecting Your Equipment 7 4 Installation Prooeckre sees ae el es ee gale ge es 8 5 Teminal and PiNpad Features 20 00 00 eens 9 6 E MEER E 12 7 Transaction Processing 2 eee 12 7 1 SALE Ttroreacioni sidloc4l esd co v fik eek x exces 12 72 REFUND 13 7 3 GaslYACNarEe a 14 74 Purchase with Cashback 2 00 eee 14 75 Pre Authonisalion srs fs bey v gla 9 es de dee me rk uu us 76 Complelioi ovs i dc 6 e xe KR EUR RE DEKA EFE ES 15 7 7 Mail amp Telephone Orders and Key Entered Transactions 16 78 Reversals If supporte 17 8 Miscellaneous Transaction Displays csse 17 amp 1 PIN Eny bons ee Gk es he RUN RU ROSE AUR RU 17 82
30. ption is only available for certain types of business 1 The terrrinal may prorrpt you for a waiter ID If so enter the ID and press ENTER See Section 8 6 for Waiter ID s 2 Key in the transaction amount when prorrpted to do so and press ENTER 3 The PINpad will prorrpt the custorrer to confinmif they wish to add a gratuity 4 Depending on the terrrinal configuration the customer may be asked to enter the Tips Gratuity Amount Only See 8 2 1 or the New Total including the gratuity see 8 2 2 82 1 Add Gratuity Amount Only 5 The custorrer should enter the arrourt of the gratuity and press ENTER to accept Teminal PINpad SALE AMOUNT 20 00 GRATUITY BEING ADDED PLEASE WAIT GRATUITY 6 The custorrer should confinmthat the amount is correct again If itis incorrect they should press the CLEAR Key and re enter the arrourt SALE TOTAL 25 00 GRATUITY BEING ADDED GRATUITY 5 00 PLEASE WAIT ENTER TO ACCEPT CLEAR TO CORRECT The Total shown will induce the gratuity arrount The gratuity is shown to ensure that the custorrer is aware of the arrourt of the gratuity they are giving the transaction using a PIN enabled Chip Card the terrrinal will prompt for PIN Entry Please refer to Section 8 1 for PIN Entry to corrplete the transaction OR the transaction using Signature Verification please refer to Section 8 5 822 Enter NEW Total inclusive of Gratuity
31. r the custorrer to enter their PIN However please note Bypass where configured should only be used as last resort for people who have forgotten their PIN It is NOT a method of preventing the entry of PIN nurrbers NOTE The card should NOT be removed fromthe PINpadi until prompted to do so 3 The terrrinal will print more of the receipt and then dial for authorisation if required and print the authorisation code onto the receipt 4 Tear off the receipt This should be kept for your records The transaction is now complete and the custorrer can remove their card fromthe PINpad 5 A few seconds after the card has been removed a duplicate copy of the receipt will be printed for the custorrer If you have a printer which uses multi ply paper only one receipt will be printed Give the top copy to the custorrer and retain the duplicate copy for your records Page 17 73 CeaeshAdwance Please note that this functionality is only available for certain types of business Please contact the Helpdesk for further information dX Fromthe READY pron press the F4 key until Cash is displayed PINpad READY 01 AUG 2005 2 Press F1 to select CASH Follow the instructions on the screen displays 3 Enter the cash arrour when prompted to do so and press ENTER 4 You should now proceed as normal sale the transaction using a PIN enabled Chip Card the terrr
32. rd to be inserted or swiped The Chip Card should be inserted at this point RED during the transaction processing and whilst a Chip Card is in place in the card reader The Chip Card should NOT be rerroved at this point GREEN again when the transaction has been conpleted The Chip Card should be removed at this point 5 32 Inserting a Chip Card The card should be inserted with the chip facing towards the keypad chip cards should be inserted into the PINpad If the card is inserted incorrectly the PINpad will for the card to be removed and reinserted If the chip on the card fails when inserted into the PINpad you will be pronpted to swipe the card through the terrrinal and process the transaction as Swiped The terrrinal will pront you when the card is to be rerroved Page 10 5 33 Swiping a Magnetic Card The card should be swiped with the black magnetic stripe facing to the left hand side Make sure that the bottomof the card is running along the bottomof the card swipe and that the card is swiped at an even speed It is inqportant to swipe cards correctly through the tenvinal so that they can be read by the card reader 54 Multiple Methods of Payment Application Selection If the custorrer presents a card which supports more than one method of payment they will be required to select which method they wish to use This is referred to as Application Selection
33. rrinal fromyour bank for a monthly charge it is strongly recommended that you insure the terrrinal against loss or darrage to a value as recommended by your acquirer Page 29 Items Supplied with your Teminal The following items are supplied with a new tenrinal A paper roll Please refer to the Paper Loading Instructions in Section 10 of this guide A telephone line Splitter Training cards If applicable Optional Handset with Cradle OR a telephone Handset which should be Plugged into the line splitter Page 2 Take care when unpacking and inspect the product for any obvious extemal or suspected intemal damage When in doubt do not proceed to install or operate the equipment Contact your supplier General Safety Infomation This equipnrent has been designed and manufactured to meet intemational safety standards but like any electrical apparatus due care must still be taken Do read and understand the instructions before using the equipment Do Not expose this apparatus to rain or moisture For indoor use only Do Not remove any screws or non operator accessible covers Do Not insert any rretallic objects Do Not stack telephone splitters Do Not allow liquid to spill into cabinet openings Do Not allow anything to rest on the power or teleconmicords and ensure all cables are routed to prevent damage or accidental contact e Do Not continue to operate the equipment if you are in any doubt about it w
34. stenss to which the Modemnry be connected This Modemis only approved for connection to the following telecontrunications systerrs i The Public Switched Telephone Network PSTN ii Any equivalent service run by any Licensed Telecontrunications Network Operator iii Private Branch Exchange PBX extensions being a Branch Telecormrunications System operating under a licence The Modemis not suitable for shared service or 1 41 carrier systems nor as an extension to a pay phone Note It cannot be guaranteed that the Modem will operate correctly under all possible conditions of connection to PBX s Any cases of difficulty should be referred in the first instance to Ingenico Connection Line Cord The rrodemis connected to the PSTN via a standard plug and flexible cord which requires a suitable corrpatible socket and adaptor if required Handset optional The terrrinal allows the connection of a HANDSET to allow voice communication to a helpdesk This is regarded as a subsiduary function to the nodem It has no direct connection to the PSTN and is dassed as being nor telephony Dialling This modem is suitable for connection to direct exchange and or PBX lines which provide Dual Tone Muli Frequency DTMF dialling facilities Ringer Equivalence Number REN UK Only To Deterrrine the total nurrber of apparatus that should be connected sirmultaneously to an exclusive PSTN line the total REN values of each apparatus connected to the l
35. ty code this can be found on the signature stripe on the back of the custorrer s card Now press ENTER Teminal PINpaci lt TRANSACTION TYPE gt PROCESSING KEY IN SECURITY CODE PLEASE WAIT DO NOT REMOVE AND THEN PRESS ENTER CARD The security code for Arrerican Express Cards is a 4 digit code and can be found on the front of the card 832 Post Code UK only Key in the nurreric digits of the custorrer s post code and then press the ENTER key E g EH52 5SH would be entered as 525 lt TRANSACTION TYPE gt PROCESSING KEY IN POST CODE PLEASE WAIT DO NOT REMOVE AND THEN PRESS ENTER CARD Page 19 6 Training Please Note This function may not be applicable to your business Please refer to your acquirer if in any doubt Your terrrinal uses special Training to enable you to practise transactions without affecting your totals You will have been provided with a number of training cards e A magnetic stripe training card e A Supervisor Training card e A chip amp PIN training card if supplied To use the Training function either swipe the Training Card through the terminal or insert the Chip Training Card into the chip card reader on your PINpad The training transaction can now be completed in the usual manner please refer to Section 7 1 of this guide for instructions on how to complete a Sale with PIN When carrying out training if you select a value between an
36. types or making a ALL PRESS ENTER selection of those card types you wish to Bank SELECTIVE PRESS ALPHA a Press ENTER to select ALL card types OR END OF DAY BANKING b Press ALPHA to select the card acquirer required BANK lt ACQUIRER NAME You will be able to scroll through the available card YES PRESS ENTER acquirers and select the ones to be banked NO PRESS ALPHA NOTE You must select each card acquirer individually after the terrrinal has printed each report The tenvinal will dial out and the display will show the status of the Banking The display will change as the process continues Totals are now complete and a Totals report will be printed Page 25 DECLARATION of CONFORMITY E the undersigned Company Ingenico UK Ltd Address City Ridge Way Donibristle Industrial Park Dalgety Bay Fife KY11 9 U Country Scotland Phone number 444 131 459 8800 Fax number 444 131479 8321 Certify and declare under our sole responsibility that the following equipment Product description Supplementary info Point of Sale Manufacturer Centron Brand Ingenico Type Designation 41 is tested to and with the Electrorragnetic Compatibility and essential requirements for protection of health and the safety of the user and any other person as included in following standarcs Standards Issue Date Description EN60950 2000
37. will be shown here This would normally be nor EFT application 52 PiNpad Display READY Q 01 AUG 2005 The PINpad will prone the custonrer when to enter and remove their card and what actions are required of them In this guide the PINpad displays are shown alongside the terrrinal displays so that you know what the custorrer is being asked to do Page9 85 Signature Verification This functionality is only applicable to Magnetic Swiped transactions and Chip Cards which are not PIN enabled The terrrinal will dial for authorisation if required An authorisation code will be displayed Press ENTER and the terrrinal will print the receipt Tear off the receipt and obtain the customers signature 85 1 Magnetic Swiped Transactions Check the signature If itis OK press ENTER and the terrrinal will print a copy of the receipt for the customer Teminal PINpad lt TRANSACTION TYPE gt READY IS SIGNATURE OK YES PRESS ENTER 01 AUG 2005 NO PRESS ALPHA If you have a printer which uses milti ply paper only one receipt will be printed Give the top copy to the custorrer and retain the duplicate copy for your records 852 Chip transactions which are not PIN enabled The Custorrer should remove the card and pass it to you so that you may verify that the signature is correct lt TRANSACTION TYPE gt lt TRANS TYPE gt REMOVE CARD AND REMOVE CARD HAND TO OPERATOR Check th
38. yed during the installation They will indude all or sonre of the following Dialling GEMS Loading Information Downloading Dialling Card Narre gt The terrrinal will now install the PINpad and the following screen will be displayed UNIT SWAP DIALLING GEMS You do not have to do anything at this point PLEASE WAIT Page 8 Once the PINpad has been installed successfully the following screen will be displayed READY gt READY 01 AUG 2005 09 30 MERCH nnnnnnnn 01 AUG 2005 lt NON EFT APP gt Your terrrinal is now READY for use Should you encounter any problems with your terrrinal or PINpad during the installation then please refer to Section 17 for Installation Troubleshooting 5 Temina and PiNpad Features 51 Display The following displays are those shown when the terrrinal is fully installed and ready to be used At each side of the tenvinal display there are keys marked with an F Press the F key to which the display arrow is pointing F4 in this exanple and the additional information will be displayed READY 01 AUG 2005 MERCH f Fl lt gt This is your Merchant Quote An arrow shown on the terrrinal display will this whenever contacting the rrean that there are further functions or an Helpdesk extended message to be viewed Any additional applications supported
Download Pdf Manuals
Related Search