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SmartWORKS User's Guide - Ai

1. SmartWORKS NGX NGXeh Using AudioCodes Utilities to Test Installation 63 Using AudioCodes Utilities to Test Installation AudioCodes ships utilities with each CD ROM SmartControl is a control panel used for board configuration SmartView is an application provided by AudioCodes used to test the functionality of SmartWORKS products Developers or System Administrators by using the commands accessible via the SmartView interface can test whether the board is installed and configured properly for the network as well as view events generated as the board is used This section demonstrates how to use SmartControl and SmartView to test basic board functionality after installation For complete information about using these and other utilities refer to the SmartWORKS Utilities Guide VERIFY SETUP 1 Run the SmartWORKS Control Panel 2 Click on the Board tab Select the board number that represents the NGX board Verify that the board information is displayed correctly 3 Click on the System tab Verify that the settings are correct VERIFY EVENTS NOTE Check that the board is configured to generate D channel events Go to Control Panel and look under the Board tab DChannel must be enabled Verify that the system is set up to monitor a call on the first channel Run SmartView From the Start Menu select Programs gt Ai Logix gt SmartWORKS gt SmartView exe Open Channels From the Tool Bar select System gt M
2. SmartWORKS Users Guide v 5 2 0 Va WE K a AudioCodes YD BLADES BUSINESS LINE AudioCodes USA www audiocodes com blades 27 World s Fair Drive NJ 08873 T 732 469 0880 F 732 469 2298 404 2001 001 Build 090828 01 REVB aces te Table Of Contents v Front Matter Approvals and Compliance Notices vii A cee dhs wt cee wana ee deat a ede haan eae ee ade viii Agency Approvals and Homologations 0000c cee e wees viii Ringer Equivalence Numbers 0000c cee ee eee e eee eeeeeeenees viii Telephone Company Notices 0000 cece cece eee eee viii Network Damages es dhs cag 2 sche edad Shs add OG ix Change Notices ias A gee u ed a A aed one ceed es ix Damaged Hardware Notice ix PFOGUCE Replies Ta dw ede Pee Se ERM eee Cee eee ee a ed ix Chapter 1 Using this Guide 000ccc accuse 1 SNIVOUMCUON rr See dete ereeSesedsewere ere 2 Chapter Descriptions co cies eiiwdeetatiuiesdentwde odes ddonvelinwlas ds 2 Related DOCUMEING carr A a seen 2 Document Version Control ccsess ctcnesisesdcteeansebedccceaweebedawnes 3 Contacting AudioCodes USA 1 cee es 3 Technical SUpport once nce ieee te A a h ol ee eee Pad 3 Sales and General Information 1 0 ccc ce eee ee eee ee eee ee eens 4 Mailing Address USA 2 25 occ ir oie eeu hada ade o aS ees Oba aoe waders doe ey 4 Chapter 2 Product Installation ooooo oo 5 E VIOW i 4 5 6 5 06199496 5000
3. Figure 9 6 Trunk Status LED Locations Trunk 2 Trunk 1 The following table shows possible states of LEDs and describes the state of trunk interface TABLE 9 7 SMARTWORKS DT TRUNK STATUS LED MEANINGS Lights Red Green Status OFF OFF Framer Reset O OFF ON Normal Operation ON ON Signal Present Alarm s Present 0 ON OFF No Signal Framer Started Making Connections The following sections cover connecting the DT to T1 and El trunks as well as voice recording applications NOTE This unit is for use only with compatible UL listed PCs or servers CONNECTING THE DT TO T1 AND El TRUNKS SYSTEM CONFIGURATION The SmartWORKS DT is a dual Digital Terminate board which means the board terminates the trunk The trunk typically connects to the Central Office CO However for service observance applications the trunk is connected to the Customer Premises Equipment CPE i e PBX NOTE When installing on an external network without homo approval a CSU DSU is required between the CO and the DT card LINE INTERFACE CHARACTERISTICS The SmartWORKS DT has two trunk interfaces The list below details the characteristics of each trunk interface 88 AudioCodes Inc SmartWORKS User s Guide Connectors two RJ 45 located on its front bracket Interface type balanced e Characteristic Impedance for Input and Output in T1 or E1 mode 110 Q The characteristic impedance is
4. on page 95 BOARD NUMBERING When the SmartWORKS driver loads it scans all PCI slots of the system to locate AudioCodes boards As the boards are located the driver assigns Physical Board Numbers to each These board numbers are assigned sequentially from zero and are linked to the address or slot number of the physical PCI slot the card is located in An AudioCodes SmartWORKS board with the lowest address becomes Physical Board 0 The board located in the PCI slot with the next higher address will become Physical Board 1 This process is repeated until all PCI slots are scanned This PCI slot may or may not be the absolute lowest numbered PCI slot in the system it is simply the lowest in relation to the other PCI slots with boards inserted into them The PCI address or slot number is generally noted on the system motherboard or passive back plane Product Overviews 7 Board Control NOTE If an additional board is inserted into a PCI slot that has a lower address then the previously installed boards the additional board will become board 0 affecting all channel numbers on the system AudioCodes Inc 26 SmartWORKS User s Guide Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 5 SmartWORKS DP and DP eh AudioCodes Inc 28 SmartWORKS User s Guide FOR THE SMARTWORKS DP3209 DP6409 NOTE PCI express boards are available Contact your sales representative for information on hardware
5. b Check whether the actual phone line contains static it may just be a bad line c Send the recording to AudioCodes for evaluation Maximum Number of SmartWORKS Boards per System SmartWORKS is designed to support up to 512 channel or 16 boards any combination per system whichever limit is reached first Application developers should note that their system may not reach these limits due to external factors such as processor speed number of processors and CODEC compression rate Please contact AudioCodes Technical Support for more Information Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 8 SmartWORKS LD and LD eh 66 AudioCodes Inc SmartWORKS User s Guide NOTE PCI express boards are available Contact your sales representative for information on hardware availability Introduction SmartWORKS LD This section explains the SmartWORKS LD and LD eh products The LD eh is a full sized PCI express product with an H 100 bus For sake of documentation both products are referred to as the SmartWORKS LD The pci Express board is only available in the LD 2409 1609 and 809 products UNIQUE FEATURES The SmartWORKS LD family is a low or high density product that can passively and actively interface with analog phone lines This card was designed to blend the passive functionality and terminate features The SmartWORKS LD delivers a rich feature set that includes advance voltage detection line vo
6. therefore the SmartWORKS software on the VoIP boards does not build a list of logical channels Our VoIP boards are designed with a Session Manager for tracking media sessions on the network When a media session is established this board treats this as a unique call and assigns a Session ID to this connection The primary and secondary IP addresses and port numbers associated with this media session are also reported to the user application The user application is able to manage the forwarding of media packets using the Session ID Once the media session is disconnected this call is considered terminated and the Session ID is returned for re use by the Session Manager A detailed explanation of this feature is provided in the PX Integration Guide STATION MANAGER The IPX identifies all VolP endpoints on the network and assigns each with a unique Station ID When phone events are passed to the user application the Station ID associated with each message is presented with each event The IPX supports the ability to dynamically identify VoIP endpoints when they are added or removed from the network When a station is removed the Station ID is no longer associated with an endpoint and the number is returned for re use by the Station Manager The application developer must understand that a Station ID is a dynamic number and can change while the application is running It is highly recommended that the user application incorporate a station
7. 84 SmartWORKS User s Guide Figure 9 3 El Trunk to SmartWORKS DT Channel Map E1 Trunk to SmartWORKS DT Channel Map E1 Trunk 1 Timeslots E1 Trunk 2 Timeslots J SmartWORKS DT Channels NOTE OO Reserved slots TDM Bus ENCODING The SmartWORKS DT design requires all channels on the TDM bus to use the same encoding either p law or A law The TDM bus encoding is configured through the SmartControl applet SmartWORKS DT and DT eh SmartWORKS DT Hardware SmartWORKS DT Hardware Below is a view of the SmartWORKS DT and its user configured components NOTE This unit is for use only with compatible UL Listed PC server etc that have installation instructions detailing user installation of card cage accessories JUMPER J8 Jumper J8 terminates the clock and control signals on the MVIP or H100 Bus When jumper J8 is closed a connection is established that enables termination and activates LED CR18 For a functional description of LED CR18 see CR18 on page 86 Jumper J8 is located on the outside of the board see Figure 9 4 To activate clock termination close the jumper by placing it over both pins to establish a connection By default this jumper is open Termination is only required when multiple boards are installed and connected by a H 100 or MVIP cable Figure 9 4 Jumper J8 Installed BOARD STATUS LEDS Nineteen board status LEDs are the SmartWORKS DT The location of each LED is s
8. Common Architecture in acosrrrsioridaa camarada drdnn ls sae 17 Board Characteristics yd A a deeb ct EA Bw ta ap wa dad a da A Wik lose 19 Feature SOU so A aot Reeser State A aS wa ew ona eles io ee a eee od 20 LIVES MOMIA rar 22 CT Bus Switching Control siocomcccoccricir a ir ra ad 22 HLTOO OVERVIEWS estos canes a a a Peal dow A A A Pre oe da asada ao 23 MVIEPSOVERVIEW iis 2 owes A ds ea 23 Board COG A II 24 Board IdentificaliOn sc ra is Sean a ee aa a a rb A wld hal BUR hw Sea ete 24 BO ar OCS LACUS ia a actioned td a aver esis deta Ge de A to E des 24 Board Number lt a Sedna ada date be eed See ti He eB eee ede a 24 Chapter 5 SmartWORKS DP and DP eh 27 Introductio A caduciercuaeeaedoecerectmbenoecneqaed 28 UniqQUE Features mo ii a a e dio ee 28 ArchitectUr ca a A a aid aed 30 Protocol Suppor rta dd A e id id 31 Pre linstalll Ati Otis 20 it a a iaa aa 33 TOMAN and WIN 9 5 dace A A Ge aa 35 Boatd Configuration a e Aen dae hs 40 Board N mM DErNg see sapu ri dd se SR Gaal vee 40 Channel NUMBEFING as sp coi ea e ae 41 Using AudioCodes Utilities to Test Installation oooooooooo 43 Alar Management essa ii dd Waa nde a 44 Maximum Number of SmartWORKS Boards per System 46 Chapter 7 E SmartWORKS NGX NGXeh a a s a a 47 Md corra rain iaa 48 System Compatibility sisisi ia cia a a e a SEE a a e a 48 PBX Compatibility s seanse aro e rs a daa 48 Unique Features s
9. NOTE Cancel out of the Windows Found New Hardware screen Place the SmartWORKS CD into the CD ROM and allow the board installation to finish NOTE This unit is for use only with compatible UL Listed PC server etc that have installation instructions detailing user installation of card cage accessories 36 AudioCodes Inc SmartWORKS User s Guide CABLE LENGTHS The maximum allowable cable lengths from the tap to the SmartWORKS DP card Trunk Type Maximum Length E1 16 meters T1 30 meters WIRING REQUIREMENTS A cross over cable is typically required when installing a SmartWORKS DP If a cross over cable is not used the Receive and Transmit wires do not line up properly NOTE Port numbering begins with port 0 The top port or the port nearest the bracket screw is port 0 Use the following diagram as a reference Phone Tap SmartWORKS DP Crossover Cable TX XDP Card A T1 E1 Line WIRING ON T1INTERFACE The SmartWORKS DP has two RJ 45 ports on its front bracket In a typical configuration standard Category 5 Cat 5 network cables connect the DP to a pair of T1 trunks via a punch down block Connecting to the punch down block may SmartWORKS DP and DP eh A Introduction require cable modification For more information on connecting Cat 5 cables to a punch down block refer to the documentation that accompanies your punch down block Sma
10. PCM6409 and 8 on the PCM3209 CHANNEL COUNT The PCM6409 has two framers one for each trunk The PCM3209 has one framer Each trunk can support up to 32 channels Each framer monitors inbound and outbound traffic on one PCM32 trunk The framers are connected to voice resource channels through the local TDM switch Each voice resource has a full set of signal SmartWORKS PCM and PCM eh Hardware Overview detectors encoders decoders and other voice processing functions such as automatic gain control AGC and automatic volume control AVC Only the primary input of the voice resources are used on the SmartWORKS PCM cards The diagram on the following page provides a visual representation of the SmartWORKS PCM architecture Figure 11 1 PCM Logical Card Model TDM Switch Output Primary Input Secondary Input t t DTMF MA DTMF MF Inbound inbound ACT ACT oe und Detectors Detectors uo 1 5V l A law u law a CPM Select EAGC EAGC Framer 0 Framer 1 Y VW l l Y Y Mixing Q enabler Optical Optical Isolation Output O switch Isolation Isolation Barrier source selector s l 2 DCto DG Converter RS485 RS485 Alarms Interface Interface DRs 0 15 Hardware Overview JUMPER J8 The SmartWORKS PCM cards are comprised of a single basecard containing Voice Resources and a daughter card for the PCM32 front end This section illustrates the location of jumpers board LEDs and trunk LEDs Jum
11. Telco Connector Pinout RJ14x4 P1 P2 P3 P4 DAO Onrhwnh m A ea N Dae UN SmartWORKS LD and LD eh TIP2 RING1 TIP1 RING2 TIP4 RING3 TIPS RING4 TIPE RINGS TIPS RING6 TIPS RING TIP RINGS Making Connections NOTE Port numbering begins with port 0 The top port or the port nearest the bracket screw is port 0 Figure 8 6 Telco Connector Pinout RJ 21 On the LD1609 board pins 1 to 16 and pins 26 to 41 are used On the LD809X board pins 1 to 8 and pins 26 to 33 are used Pin1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 Pin 10 Ri Pin 11 Ri Pin 12 Ri Pin 13 Ri Pin 14 Ri Pin 15 Ri Pin 16 Ri Pin 17 Pin 18 Pin 19 Pin 20 Pin 21 Pin 22 Pin 23 Pin 24 Ring 1 Ring 2 i Ring3 Ring 4 Ring 5 Ring 6 Ring 7 Ring 8 Ring 9 A aa 76 AudioCodes Inc SmartWORKS User s Guide BOARD TO BOARD CONNECTIONS AND TDM CLOCK TERMINATION The SmartWORKS LD was designed to meet the standards outlined by the Enterprise Computer Telephony Forum ECTF Specifications for clock termination when using a H 100 cable can be found at www etcf org lf you have multiple boards in one system for synchronization purposes the boards must comply with these standards To enable clock termination on the SmartWORKS LD close jumper J7 The SmartWORKS LD cannot be used as the final board for clock terminat
12. Windows Project Workspace file that you can compile to use as a demonstration application The files and directories are detailed below NOTE Visual Studio C is required to open and compile these files A GUI application that illustrates a sample recording process when using the SmartWORKS DP boards CD SmartWORKS Sample DPApp Record and Play when using the buffer CD SmartWORKS Sample NtiBuffer Record data and save directly to a file CD SmartWORKS Sample NtiFile Record data when using the streaming method CD SmartWORKS Sample NtiStream Record data when using the streaming method with Watermark thresholds CD SmartWORKS Sample NtiWatermark Moving Ahead Once the board and its software is installed for architectural details and common features proceed to Product Overviews on page 15 For individual product configuration and connectivity information refer to your product s corresponding chapter The product specific chapters are as follows Chapter 4 SmartWORKS VR on page 27 Chapter 5 SmartWORKS DP and DP eh on page 27 AudioCodes Inc SmartWORKS User s Guide e Chapter 6 SmartWORKS PT on page 53 Chapter 7 SmartWORKS NGX NGXeh on page 47 Chapter 8 Introduction SmartWORKS LD on page 66 e Chapter 10 SmartWORKS AT on page 119 e Chapter 9 SmartWORKS DT and DT eh on page 81 Chapter 12 SmartWORKS PCM and PCM eh on p
13. c Send the recording to AudioCodes for evaluation Maximum Number of SmartWORKS Boards per System SmartWORKS is designed to support up to 512 channel or 16 boards any combination per system whichever limit is reached first Application developers should note that their system may not reach these limits due to external factors such as processor speed number of processors and CODEC compression rate Please contact AudioCodes Technical Support for more Information Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 11 SmartWORKS PCM and PCM eh AudioCodes Inc Smart WORKS User s Guide 96 FOR THE SMARTWORKS PCM3209 AND PCM6409 Introduction PCM32 is the common name for the proprietary BT Syntegra ITS switch using PCM32 Megalink protocol AudioCodes SmartWORKS PCM3209 and PCM6409 boards include PCM32 trunk interface s with Voice Resources The SmartWORKS PCM series cards have been designed to combine the same features and capabilities of SmartWORKS cards with a PCM32 front end This section explains the SmartWORKS PCM and PCM eh products The PCM eh is a full sized PCI express product with an H 100 bus For sake of documentation both products are referred to as the SmartWORKS PCM The front end of the cards have been designed with a standard RS485 electrical interface that is optically isolated from the board RJ45 connectors are used to connect the cards to the network The PCM3209 has one trunk
14. the API MTBoardPCMTrunkFrameSyncControl Another API MTBoardPCMTrunkFrameSyncStatus gets the current frame sync status for the specified trunk TRUNK IMPEDANCE The SmartWORKS PCM trunks can be configured for passive or terminate use An API has been included in the SmartWORKS API to control trunk impedance which is configured on a per trunk basis By default all trunks are set to high impedance passive mode Use the APIs MTBoardSet GetTerminationImpedance CODING FORMAT Idle packets are transmitted when there is no sync to the trunk port Users must set the coding format to match the local network This feature is enabled by default and the coding format is set to u Law The APIs MTBoardGet SetldleCoding are used to control this feature These APIs are defined in the last section of this document SIGNAL CONFIGURATION When wired correctly most installations do not require further signal configuration Ai Logic recommends to check wiring configuration before using this API This function inverts the signal This can be used when the paired wires have been reversed on installation Use the API MTBoardSetSignalConfig to configure each trunk on the board This API has been defined in the last section of this document SmartWORKS PCM and PCM eh i Framer Alarms and Statistics 105 DISABLE MIXING Normal operation of the SmartWORKS PCM card requires the user to disable mixing Each channel on a SmartWORKS board has
15. 110 Q which meets T1 and El requirements In T1 mode the interface supports line AMI and B8ZS coding as well as SF and ESF framing In E1 mode the interface supports line AMI and HDB3 coding as well as basic G704 and CRC4 framing Instead of balanced lines some European networking and telephony trunks use unbalanced lines Coaxial cable In this case to covert from Coax to twisted pair RJ 45 a Dual BALUN converter is required For more information see Figure 9 8 on page 89 T1 AND El TRUNKS When the DT board was origionally introduced a crossover cable was required This is illustrated in the wiring diagram on the following page Later versions of the DT board DT6409TE and DT3209TE do not require a crossover cable as the Transmission and Receive lines have been re positioned A diagram of the newer RJ45 connector is provided following the wiring diagram shown below NOTE Port numbering begins with port 0 The top port or the port nearest the bracket screw is port 0 SmartWORKS DT and DT eh Making Connections 89 Figure 9 8 DT T1 E1 Wiring Diagram SmartWORKS DT Wiring Diagram for T1 E1 Trunk SmartWORKS E Receive from CO Trunk 2 1 TX Tip 2 TX Ring 3 NC Not connected 4 RX Tip 5 RX Ring 6 NC Not connected 7 NC Not connected 8 NC Not connected The following diagram shows the RJ45 connector that is implemented on newer versions of the DT card DT6409TE and the DT3209TE A cr
16. All documentation in this section pertains to all boards in the NGX series Any functional differences that do apply are specifically documented in this section PBX COMPATIBILITY Acomplete listing of each PBX the NGX supports along with the phone models and Dchannel events reported is available on the online support system in the NGX IPX Support Matrix UNIQUE FEATURES SCALABILITY The SmartWORKS NGX is an 8 channel board that is field upgradeable to a maximum of 24 channels via two 8 channel MX80 expansion cards Adding an MX80 expansion card to the NGX provides a cost effective solution for all system sizes To perform an upgrade refer to Installing an MX80 Expansion Card on page 62 SWITCHABLE LINE IMPEDANCE The switchable line impedance allows you to select the line impedance to be Hi Z or a 120 Ohm nominal input impedance BOARD IDENTIFICATION SWITCH The board identification switch located adjacent to the LEDs allows you to assign a value ranging from O F that displays in the SmartControl Panel applet DSP At the center of the SmartWORKS NGX are its DSPs also called voice resources One voice resource provides enough power to process 8 isochronous channels Each voice resource has a full set of detectors encoders and decoders along with numerous voice processing functions such as automatic gain control AGC automatic volume control AVC and adaptive echo cancellation In addition to traditional voice reso
17. EVT_MESSAGE_CHANGE and the Caller ID is passed into a buffer NOTE The NGX must support D channel for this PBX model This feature is also PBX and phone model dependant AUTOMATIC GAIN CONTROL The SmartWORKS NGX offers automatic gain control AGC followed by a gain stage If necessary AGC can be disabled AGC has been optimized to handle a wide dynamic range For the best performance set AGC s target amplitude to 6 dBm the maximum amplification to 30 dB and the gain to 10 dBm AGC can not be used in some applications yet there is still a need to monitor the recording in real time The SmartWORKS NGX has the capability to take the output of a channel mixer apply AVC to it and adjust the output by programming volume control The resultant voice stream is then connected to a selected timeslot on the TDM Bus ENCODERS AND DECODERS The SmartWORKS NGX offers a wide range of voice encoders and decoders Digitization methods are programmable on a per channel basis For example you may select a GSM 6 10 decoder and a 32 kbp s G 726 encoder to be used at the same time on a given channel ERROR MONITORING The SmartVIEW application provides error monitoring capabilities that are tailored to meet various levels of details You can perform a high level system functionality test to retrieve a general system status or you can drill down to obtain information on a specific line Planning Your System Before you set up your NGX system a
18. Each E1 trunk provides 32 timeslots 0 trough 31 When configured for the board reports having 31 channels per trunk a total of 31 on the DP 3209 and 62 channels on the DP 6409 Framing and synchronization is carried out on timeslot 0 D channel is not used B Channel information voice is carried on timeslots 1 31 SmartWORKS DP and DP eh Using AudioCodes Utilities to Test Installation Figure 5 5 Trunk to SmartWORKS DP Channel Map No Protocol E1 Trunk to SmartWORKS DP Channel Map E1 Trunk 1 Timeslots NOTE O Synchronization How DO CHANNELS MAP TO FRAMERS The DP 6409 has four framers arranged in pairs one pair for each trunk The DP 3209 has two framers Each pair monitors inbound and outbound traffic on one T1 or E1 trunk The total number of active framers is available from the API function MTGetAdapterinfo Inbound and outbound calls are handled by different framers on the DP Refer to the framers portion of the wiring diagrams This means that on aT1 line timeslots 1 24 inbound are handled by Framer 0 and timeslots 1 24 outbound are handled by Framer 1 On the DP 6409 the same logic applies to Trunk 2 and its respective timeslots On an El line timeslots 1 31 inbound are handled by Framer 0 and timeslots 1 31 outbound are handled by Framer 1 On the DP 6409 the same logic applies to Trunk 2 and its respective timeslots Using AudioCodes Utilities to Test Installation AudioCodes ships utilities w
19. LD409H and the LD809 the audio jack is located adjacent to the board s RJ14 connectors The Audio jack is designed for use with a 3 5mm Male Stereo Plug The audio jack on the LD809X LD1609 and the LD2409 is a three pin connector Users can buy an optional 3 5mm to 3 pin connector audio cable part number 129 0004 001 that connects to the board s audio jack 74 AudioCodes Inc Smart WORKS User s Guide Figure 8 3 5mm to 3 pin Connector Audio Cable CONNECTING THE AUDIO CABLE TO THE AUDIO JACK When connecting the audio cable ensure it is properly aligned with the audio jack pins As shown below rotate the audio cable s connector until the 1 identifying mark aligns with pin 1 of the audio jack Figure 8 4 Connecting the Audio Cable to the Audio Jack F A i iii es 6 d A E TELCO CONNECTIONS The LD409 LD409H and the LD809 use RJ 14 connectors while the LD 809X LD1609 and the LD2409 has an RJ 21 standard Telco connector NOTE AudioCodes recommends that the cable from the tap point to the LD cards should not exceed 500 feet Figure 8 5 shows the SmartWORKS LD s trunk RJ 14 connector which allows the LD to interface with standard Telco analog lines Only pins 2 5 are connected NOTE To prevent cross talk channels that are not physically connected to a line should remain closed within your application Figure 8 6 shows the SmartWORKS LD s RJ 21 connector with pinout descriptions Figure 8 5
20. Law is used in Europe and in areas outside of North American influence Using the Control Panel select the Board tab and set TDM Encoding MAKING A CONNECTION TO THE CT Bus The API offers many functions to connect the channel output input to the CT bus The following functions are recommended for use with the SmartWORKS PCM cards MTSetOutput The incoming data is passed from the DSP output into the CT Bus plus processed on the board for recording The following is still be applied to data passed onto the CT Bus DTMF MF Caller ID Activity detection Automatic Gain Control and Gain MTSetOutputSource must be used to select the data source MTSetFramerOutput framer output is routed directly to the CT Bus and to the board s DSP for processing The signal that is passed directly onto the CT Bus by passes the boards DSPs therefore the following is not applied DTMF MF Caller ID Activity detection Automatic Gain Control and Gain Refer to a diagram in the SmartWORKS Developer s Guide where the API MTSetFramerOutput is explained MTSetInputs routes data from the CT Bus to the channel s primary and secondary inputs NOTE Although MTSetCTRoute is part of the SmartWORKS API please note that it is not supported by the SmartWORKS PCM cards Board Architecture The architecture of the SmartWORKS PCM cards is modeled after all SmartWORKS products DSP At the center of the SmartWORKS PCM cards are advanced DSPs 16 on the
21. Law is used in Europe and in areas outside of North American influence Using the Control Panel select the Board tab and set TDM Encoding The TDM switch is a central component of the SmartWORKS family of products The following CT Bus switching control information applies to all SmartWORKS boards On the global side the TDM switch is connected to the MVIP and H 100 bus On the local side the switch is connected to DSP resources channels summation resources audio codec and telephone network interfaces when applicable Product Overviews CT Bus Switching Control Only one bus can be used at a time either MVIP or H 100 When using the MVIP bus boards can be set to one of two modes Master or Slave When using the H 100 Bus boards can be set to one of three modes MasterA MasterB or Slave Additionally when using the H 100 bus you can designate the bus speed for the first 16 streams NOTE In some applications it is advantageous to set all boards to the Master setting and not connect them with a bus cable MAKING A CONNECTION TO THE CT Bus The API offers various functions to connect the channel output input to the CT bus The API used depends on the type of board used in the field and the implementation Refer to the SmartWORKS Developer s Guide for more information Generally speaking the following holds true MTSetOutput MTSetInputs supported by all SmartWORKS boards but recommended with SmartWORKS NGX and DP Whe
22. MTClearFramerStatistic The API functions for retrieving clearing error counters are e MTGetT1FramerStatistic e MTGetE1FramersStatistic MTClearFramersStatistic NOTE All framer statistics are defined in the SmartWORKS Developer s Guide where each API has been defined Maximum Number of SmartWORKS Boards per System SmartWORKS is designed to support up to 512 channel or 16 boards any combination per system whichever limit is reached first Application developers should note that their system may not reach these limits due to external factors such as processor speed number of processors and CODEC compression rate e Please contact AudioCodes Technical Support for more Information Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 7 SmartWORKS NGX NGXeh AudioCodes Inc 48 SmartWORKS User s Guide FOR THE SMARTWORKS NGX809 BASE BOARD 401 0010 003 AND MX80 EXPANSION CARD Introduction This section describes the SmartWORKS NGX NGXe and NGXeh series of boards It explains the board s unique features and defines the SmartWORKS NGX architecture Also included is an overview of hardware and detailed technical specifications SYSTEM COMPATIBILITY The SmartWORKS NGX is a full sized PCI The SmartWORKS NGXe and NGXeh are designed for the PCI express chassis The NGXeh has the H 100 bus enabled while the NGXe does not Product functionality across the NGX series of boards is the same
23. SmartWORKS 5 2 release a silent installation option is available There will be no windows displayed except for those coming from the Windows operating system The silent installation is available by executing the msiexec program using the qn option Users also have the ability to omit specified firmware and or documentation during the install process SYNTAX The syntax for installing a package with Msiexec is as follows Msiexec i package name Product Installation Upgrading a Board s Firmware To initiate silent install put a qn Msiexec i package qn To add features to the installation you must add ADDLOCAL some feature another feature to the command line Silent no documentation no SDK dynamic config install Msiexec i package ADDLOCAL Cpl Minimum DynamicConfig qn EXAMPLES Install package foo Msiexec i foo Install package foo silently Msiexec i foo qn Install package foo silently with a feature called featureone Msiexec i foo ADDLOCAL featureone qn Install package foo silently with features called featureone and featuretwo Msiexec i foo ADDLOCAL featureone featuretwo qn No HPX Install The HPX feature must not be on the command line to omit this feature from the install No Documentation Install The Documentation feature must not be on the command line to omit this feature COMMAND LINE OPTIONS Minimum The driver utilities dlls and read
24. SmartWORKS Compatible CODECs GSM 6 10 13 k bps Microsoft GSM 13 k bps Dialogic Oki ADPCM 24 k bps Dialogic Oki ADPCM 32 k bps G 723 1 5 3 k bps G 723 1 6 3 k bps G 729A 8 k bps G 726 ADPCM 16 24 32 40 kbps G 726 ADPCM 16 24 32 40 kbps MSB first u law 8 bit PCM 64 k bps with energy tagging A law 8 bit PCM 64 k bps with energy tagging G 723 1 5 3 k bps with energy tagging Supports WAV headers Not supported on the NGX Users must disable mixing of the channel inputs Digital tapping only Live Monitoring All AudioCodes boards support live monitoring This feature enables the user to route incoming voice data to the global TDM switch via the output side of the logical channel Here Automatic Volume Control AVC and gain can be applied without effecting the recorded signal To listen to audio that is being played onto a timeslot use the API MTAJListen The following section explains the APIs which control output to the CTBus CT Bus Switching Control TDM CONNECTIONS All SmartWORKS boards can be configured to connect channel input or DSP output to the global CT bus MVIP or H 100 Before connecting output to the CT Bus the parameterTDM Encoding must be set The board design requires all channels on the TDM bus to use the same encoding either law or A law Generally speaking the following holds true Law is used in North America and Japan A
25. USA for evaluation ALARM MANAGEMENT The SmartWORKS DP can report alarms indicating problems with network conditions or frame synchronization Framer statistics are also available This information is available via the SmartWORKS API and the SmartView interface SmartWORKS DP and DP eh Using AudioCodes Utilities to Test Installation ALARMS The SmartWORKS DP is capable of reporting common signal alarms To avoid flooding the user application with redundant events all alarms must be armed Once an alarm event is reported the alarm must be rearmed Use the API function MTArmFramerAlarm or SmartView Settings gt MTArm Disarm CT Framer Master Alarm to arm the alarm To retrieve alarm events the user can invoke API MTGetFramerAlarmStatus or use SmartView FramersStatistics gt MTGet FramerAlarmStatus NOTE All alarms are defined in the SmartWORKS Developer s Guide where the API MTGetFramerAlarmStatus is explained Supported framer alarms for the SmartWORKS DP T1 boards are Event Alarm EVT_LOS_ALARM Loss of signal EVT_LOF_ALARM Loss of frame EVT_AIS_ ALARM Alarm indication signal EVT_YELLOW_ALARM YELLOW Remote Alarm Indication RAI Supported framer alarms for the SmartWORKS DP in an E1 environment board are Event Alarm EVT_LOS_ALARM Loss of signal EVT_YELLOW_ALARM YELLOW Remote Alarm Indication RAI EVT_LOSMF_ALARM Loss of Signaling multi frame alignment This alarm is not used when configu
26. and cadence e g SIT tones MF tones dial tone etc DTMF tone duration and tone pause have a fixed minimum of 75 ms Additionally the DTMF low gain and high gain are respectively fixed at 9500 and 12000 which meets FCC requirements ALERT TONE Alert tone generation is supported for call logging applications The generated alert tone is also mixed with recorded data to minimize distortion to the recording NOTE Though passive tap cards support this feature they are unable to play the sound out onto the line Tones can be played out a timeslot on the global bus or passed into the recording ENCODERS DECODERS SmartWORKS offers a wide range of voice encoders and decoders Digitalization methods are programmable on a per channel basis You may select a GSM 6 10 decoder and a 32 kbp s G 726 encoder to be used at the same time on any given channel Table 3 2 lists the currently supported vocoders voice codec TABLE 3 2 CURRENTLY SUPPORTED VOCODERS SmartWORKS Compatible CODECs u law 8 bit PCM 64 k bps A law 8 bit PCM 64 k bps u law PCM recording only A law PCM recording only Linear signed 8 bit PCM 64 k bps Linear unsigned 8 bit PCM 64 k bps Linear signed 16 bit PCM 128 k bps Linear unsigned16 bit PCM 128 k bps Linear signed 6 Khz 16 bit PCM 96 k bps 22 AudioCodes Inc SmartWORKS User s Guide TABLE 3 2 CURRENTLY SUPPORTED VOCODERS CONTINUED
27. be installed in a static safe work area which includes a static safe surface INSTALLING A BOARD Assuming the hardware and platform requirements are met SmartWORKS boards are installed in a standard PCI or PCI express slot For systems containing multiple boards use a TDM bus cable MVIP or H 100 to establish connections between each board NOTE If you are installing an NGX MX80 expansion card refer to Installing an MX80 Expansion Card on page 62 To install a SmartWORKS board perform the following steps 1 Turn off and unplug the host computer including any additional peripherals that may be connected then remove the PC cover 2 Before installing a board write down the serial number s Insert the board into an available PCI slot You may need to remove a cover bracket When the board is in the PCI slot screw the board into the chassis Note If you re using multiple boards which must communicate with one another install a bus cable Jumper J8 must be closed to enable clock termination of the TDM Bus For the location of jumper J8 see your product s corresponding section of this manual 3 Restart your computer and verify that the green LED indicator CR 17 is ON For the location of CR 17 see your product s specific chapter Upon power up the CR17 is ON indicating presence of 3 3V This also holds true for all Smart WORKS products with the exception of SmartWORKS NGX For SmartWORKS NGX LED functionality see Chap
28. cards with a PCM32 front end The front end of the cards have been designed with a standard RS485 electrical interface that is optically isolated from the board RJ45 connectors are used to connect the cards to the network The PCM3209 has one trunk while the PCM6409 is built with two Each trunk supports up to 32 channels NOTE New SmartWORKS products are in development For information about our latest products visit our web site at http www audiocodes com blades Common Architecture A core set of powerful DSP algorithms are the foundation of all SmartWORKS boards These algorithms enable industry standard codecs echo cancellation automatic gain control DTMF MF CallerlD and activity detectors AudioCodes Inc 18 SmartWORKS User s Guide The SmartWORKS DSP channel architecture illustrated below is a logical representation of the voice resource channel that is common to all Smart WORKS products The diagram shows major functional blocks and how they are interconnected Figure 3 1 SmartWORKS Logical Card Model TDM Switch Output Primary Input Secondary Input DTMF M ACT Detectors DTMF MF ACT Detectors Output source selector Decoders Encoders Host Computer Interface PCI Product Overviews E Common Architecture BOARD CHARACTERISTICS The following are characteristics common to all SmartWORKS boards INPUTS Each channel has two inputs a primary input and a seco
29. close this jumper The following table lists the jumper number per board type LD 101 LD409 LD409H LD809 LD809X LD1609 LD2409 J9 J9 J11 J11 J8 J8 J8 HEADSET SPEAKER JUMPER This is a three pin jumper that must be set properly to configure for use with a headset or a headset microphone combination The following table lists the jumper number per board type LD 101 LD409 LD409H LD809 LD809X LD1609 LD2409 J8 J8 J8 J8 J9 J9 J9 When using a headset or speakers close pins 2 amp 3 When using a headset with a microphone close pins 1 amp 2 The following diagram represents both jumpers on the SmartWORKS LD boards which are situated behind the Audio Jack The illustration on the following page shows the pin locations SmartWORKS LD and LD eh SmartWORKS LD Hardware Figure 8 2 Headset Speaker Jumper with pin locations gt Headset o gt Headset with Micro J9orJ11 Audio Jack 3 3 V TO 5 V JUMPER LD 101 ONLY The LD 101 is designed to work with hosts that have 3 3V or 5V power supply Jumper J10 must be closed to support the 5V environment BOARD STATUS LEDs The following illustrations show the location of board LEDs LD409 LEDs Three board status LEDs are located on the SmartWORKS LD409 The location of each LD is shown in the illustration below using the LD409 board LD101 and LD409 LEDs cr19 cris El E ER PE it A kif 3 ne E i
30. few questions need to be answered These questions will narrow the field of variables that exist in planning and configuring an NGX NOTES When planning a system that is tapping an Avaya SDX INDex Siemens IBM Rolm 9751 CBX or a Mitel Sx2000 PBX an AudioCodes RTS is required Refer to the wiring diagram at the end of this section Multi Point monitoring is supported with the Panasonic TDA 50 using KX T7600 series phones Refer to the NGX Integration Guide for specific wiring instructions SmartWORKS NGX NGXeh Planning Your System Answer the following questions 1 What type of system are you looking to set up There are three basic possibilities a Vox Only the NGX is used for voice recording only using activity detection to trigger recording Simplest configuration quickest time to market least control b D Channel the user application collects raw D channel information to determine call states and control the NGX Greatest amount of control requires the most programming NOTE These configurations can be combined as well For example an application can be designed to record voice data and report raw D channel information 2 How will you connect the NGX between your PBX and phones Again there are three basic possibilities as well as some variables to consider a Using a Y Splitter Where a Y splitter is inserted between the PBX and the punch down block that breaks out to phones see Figure 7 2
31. management system into their application Two events are reported by the IPX so that Station IDs can be managed by the user application EVT_STATION_ADDED and EVT_STATION_REMOVED A detailed explanation of this feature is provided in the PX Integration Guide 110 AudioCodes Inc SmartWORKS User s Guide DECODING CAPABILITIES The IPX provides D Channel decoding similar to the D Channel decoding on the NGX The D Channel decoder provides a message to event translation for the station control messages One benefit of the IPX it that it abstracts the various VoIP protocols and provides a consistent interface to the user application for any protocol used on the tapped network A Call State Machine abstracts the underlying protocol and tracks the state of a call As the call state changes Call Control events are passed to the user application Users can enable disable D channel and Call State reporting independently of one another The Session Manager and Station Manager is always enabled A detailed explanation of these features is provided in the PX Integration Guide LOGICAL MODEL The following diagram shows a logical representation of the IPX Ethernet RTR Forwarding A y D channel y Decoding Y and Call Session Manager amp Control Station Manager Event Mailer Host Computer Interface PCI L d Rx Tx egen J swith Packets SmartWORKS IPX Pre Installation Ta Pre Installation Befo
32. on page 52 In this optimal solution an RJ 21X Y splitter is inserted between the punch down block and the PBX preferably as close to the PBX as possible The PBX plugs into the first RJ 21X connector on the Y splitter after which the NGX and punch down block can connect to either of the remaining connectors on the Y splitter This configuration offers the most flexibility It allows the NGX to passively tap the PBX without having to interface to the punch down block The signal quality is optimized because it s routed to the NGX before reaching the punch down block This is the recommended method of passively tapping with the NGX If this solution is not possible for your particular system see the other two solutions following this one a AudioCodes Inc SmartWORKS User s Guide 52 Figure 7 2 NGX Wiring Solution 1 SmartWORKS NGX Wiring Solution 1 RJ 21X Y Splitter II INII NI LIN NINNIN i AULOCLOOOACOOACIAIIROIOOCONOONOIAOIIIEENINNINNTIN Punch down Phones PBX Block RJ 21X Y Splitter SmartWORKS NGX RJ 21X 7 50 Pin Standard Connector Centronics ML Cable Twisted pair b Using Bridge Clips Where the second leg of the punch down block receives a duplicate PBX signal from the first leg through bridge clips after which the NGX is connected to the second leg of the punch down block see Figure 7 3 on page 53 Depending on the quality of the components this method may cause a mild signal
33. port or the port nearest the bracket screw is port 0 ECHO CANCELLATION Echo cancellation resources are available for each channel The canceler is connected between the output and primary input Enable or disable this feature from the user application CALL PROGRESS MONITORING The call progress monitor CPM has pre programmed profiles for typical call progress tones used in North America These profiles can be replaced at any time to better suit the needs of a particular application CALLER ID Caller ID supports Bell 202 and V 23 standards SmartWORKS DT and DT eh Making Connections AUTOMATIC GAIN CONTROL The SmartWORKS DT offers optional automatic gain control AGC followed by a gain stage The DT s AGC handles a wide dynamic range which is typically encountered when a voice logger is connected close to a PBX or analog phone For the best performance set the AGC s target amplitude to 6 dBm and the gain to 10 dBm ISDN TERMINATE The DT card fully supports ISDN terminate capabilities with supplementary services support The DT supports the following ISDN PRI standards ISDN PRI T1 variants NI 2 North America AT amp T 5ESS North America e Nortel DMS100 North America Euro ISDN Europe amp Rest of the World e NTT Japan ISDN PRI E1 variants e Austel 1 Australia ETS 300 e QSIG North America T1 RBS variants E amp M immediate E amp M Wink e Loop Start FXS e Loop Start FXO SU
34. purposes the last board in the chain must terminate the TDM clocks If the last board in your system is a SmartWORKS PCM card close Jumper J8 to enable clock termination A AudioCodes Inc SmartWORKS User s Guide 102 Refer to the SmartWORKS Developer s Guide for guidelines on setting Master Slave mode and TDM clock termination INSTALLATION AND WIRING The following section explains how to install the SmartWORKS PCM cards Wiring diagrams are also provided NOTE This unit is for use only with compatible UL Listed PC server etc that have installation instructions detailing user installation of card cage accessories ESD Precautions Switch off the power and remove power cords before opening the computer case Do not re attach power cords or switch on power to the computer while the computer case is removed Y Exercise ESD Precautions Wear an ESD wrist strap Secure the card in a PCI slot with a chassis screw NOTE Cancel out of the Windows Found New Hardware screen Place the SmartWORKS CD into the CD ROM and allow the board installation to finish The SmartWORKS PCM card requires the same installation procedure as other SmartWORKS cards Follow the installation instructions available on any quick install for more information CABLE LENGTHS The front end of the SmartWORKS PCM cards is designed to comply with a standard RS485 interface The maximum allowable cable length from the PBX to the card is 30 meters 1
35. twisted pair wire each channel is connected to an additional punch down block that the NGX can connect to through either an RJ 21X connection or if necessary by manually breaking out the HD68 cable that normally connects to the RK 21X connector into its individual lines and con necting them each to a channel NOTE Each additional connection made on the punch down block reduces signal energy and therefore may degrade signal quality As each PBX vendor s signal varies AudioCodes highly recommends testing recording quality once installation has been completed AudioCodes Inc SmartWORKS User s Guide Figure 7 4 NGX Wiring Solution 3 SmartWORKS NGX Wiring Solution 3 Dual Punch Blocks Punch down Block e dae dae DOTTED ETT TT TTT TOTO n a From PBX RJ 21X Cable Break out Twisted ea pair tE To Phones To 2nd Block Hal maTo NGX SmartWORKS NGX RJ 21X 50 Pin 50 Pin Standard Connector Centronics ML Cable Centronics ML Cable Twisted pair Broken out to twisted pair SmartWORKS NGX NGXeh Planning Your System USING THE AUDIOCODES RTS An AudioCodes RTS is required when tapping an Avaya SDX INDex a Siemens IBM Rolm 9751 CBX or a Mitel Sx2000 PBX In rush current can damage the RTS box when power is first applied to the phone To prevent this users must follow the correct installation process which is presented in the Application Note Proper Installation of the RTS Protecti
36. two inputs a primary and a secondary input Typically a SmartWORKS board mixes the signal on both inputs so that the Rx and Tx sides of a conversation can be recorded as a single file When using the SmartWORKS PCM card the Rx and Tx sides of a conversation are summed on the network and then routed onto the PCM card As a result both sides of the conversation enter the board via the primary input and mixing is not required When the SmartWORKS DLL is loaded mixing is enabled by default The user application must disable mixing when connecting to a PCM32 system The API MTDisableMixing is defined in the SmartWORKS Developer s Guide Framer Alarms and Statistics ALARMS The SmartWORKS PCM card can report a loss of sync This information is available via the SmartWORKS API and the SmartView interface The SmartWORKS PCM is capable of reporting a loss of sychronization alarm To avoid flooding the user application with redundant events all alarms must be armed Once an alarm event is reported the alarm must be rearmed When loss of sync is reported the event EVT_LOSYNC_ALARM is generated Use the API function MTArmFramerAlarm or SmartView Settings gt MTArm Disarm CT Framer Master Alarm to arm the alarm To retrieve alarm events the user can invoke the API MTGetFramerAlarmStatus or use SmartView FramerStatistics gt MTGet FramerAlarmStatus These APIs are supported by other SmartWORKS boards and are documented in the SmartW
37. while the PCM6409 is built with two Each trunk supports up to 32 channels TRUNKS Each trunk supports three types of signals frame sync data in e data out NOTE All signals are optically isolated from the board FRAME SYNCHRONIZATION The frame sync is a 8khz clock The positive transition defines the start of a frame Frame sync can be set on a per trunk basis to be either input or output When set to input the trunk may be set to HiZ or 120 Ohm impedance via a SmartWORKS API When set to output it complies with the RS485 driver specifications DATA IN The serial data stream is carried at the rate of 2 048Mbps Input impedance is programmable to HiZ or 120 Ohm DATA OUT The serial data stream is carried at the rate of 2 048Mbps Output impedance complies with the RS485 driver specifications FRAMER Each trunk is connected to one framer which performs the following functions e Synchronization of the local clock to the frame sync Loss of synchronization alarm when synchronization is lost the framer reports an alarm via the EVT_LOSYNC_ALARM NOTE This alarm must be armed using the MTArmFramerAlarm API SmartWORKS PCM and PCM eh Introduction Idle packet when synchronization is lost the framer replaces the data stream normally sent to the TDM with idle packets The idle packet format is pro grammable via a SmartWORKS API and can be sent in either A Law or p Law format u Law by default BOAR
38. you haven t already with the command mount media cdrom Change to the directory you want the software to be installed The usr src directory is recommended cd usr src e Enter the command tar zxvf dev cdrom linux SmartWORKS version os tar gz This will make a directory structure containing all required SmartWORKS components Install the SmartWORKS driver Once you have the AudioCodes board s installed in the system Install the AudioCodes SmartWORKS driver and device nodes as follows Change to the following directory cd usr src SmartWORKS version os Enter the following command to load the driver and install the device nodes SmartWORKS install The system will display the following Linux Version kernel version Installing NtiDrv Creating dev mtbrdO Creating dev mtbrd1 Creating dev mtbrd2 Creating dev mtbrd15 The driver is then up and running REMOVE SMARTWORKS To install any future releases the previous release must first be removed with the following command SmartWORKS remove og AudioCodes Inc 10 SmartWORKS User s Guide Upgrading a Board s Firmware To enhance product performance the SmartWORKS series of firmware is constantly being improved New firmware may have been developed since your board was packaged To ensure your board has the most current functionality perform the firmware upgrade procedure detailed below For the lates
39. 00 feet WIRING REQUIREMENTS For correct functionality the SmartWORKS PCM cards must be wired properly Refer to the wiring diagram below NOTE Port numbering begins with port 0 The top port or the port nearest the bracket screw is port 0 SmartWORKS PCM and PCM eh Board Configuration 103 Figure 11 6 SmartWORKS PCM Wiring Diagram SmartWORKS PCM Wiring Diagram SmartWORKS PCM Syntegra PBX A CATS RJ45 on PBX 1 TX Out 2 TX Out 3 Frame True 4 Serial Data IN True 5 Serial Data IN Comp 6 Frame Comp 7 NC Not connected 8 NC Not connected ONDAUAWN Board Configuration Boards can be configured using the SmartControl Panel Applet located on your PC s Control Panel or using the SmartWORKS API NOTE Board drivers must be restarted after making changes with the Control Panel TDM CLOCK TERMINATION If multiple boards are connected with a MVIP or H 100 cable they must be configured as Master or Slave Refer to the SmartWORKS Developer s Guide for guidelines on setting Master Slave mode and TDM clock termination CLOCK SETTINGS Clock settings are controlled with existing SmartWORKS API MTSet GetNET nBoard nNET nFramer Only NET1 is available for this adapter BOARD NUMBERING When the SmartWORKS driver loads it scans all PCI slots of the system to locate AudioCodes boards As the boards are located the driver assigns Physical Board Numbers to each Th
40. 5500456 004450080660508055086904 eed noe wd 6 Installation Requirements v ic6csdccescccnavs coher eteneeu AAA oe 6 FRAP OWA CSS s see aaa a aaa RA 6 PGISPeCifiCatiOn us banda vate ke de beaded tea a De nes dank d rae a od oka ae dob abs 6 PIATIOFINS s iii Ds Dae coat ee ee aes ald the Mahe Paced aba wes A Seeds we ac 6 Developer Environments 0 ccc cc eee eee eee ete ete ete teen eenee 7 Installing a SmartWORKS Board 0 000 cece eee eee ees 7 Electrostatic Discharge Precautions 0 ce ene eee ee eee ene 7 Installing a BO coi ic id nm 7 Installing the SmartWORKS Software 000 cece eee o 8 Windows 2000 2008 and XP riada Pecan iw raised 8 LINUX art a AS es Bicep Bs aden Mp cau tbo eal Need oe a SI BIO EAST 9 Upgrading a Board s Firmware 00000c cece eens 10 Command Wine Utilize cociendo a a cde e iden Poe beware El eee 10 SDK CONTENTS aaa arar ita aia ra aa dara a 12 Sample Application Code ooooooooocmooororoorarrr eee eee ee ene ete n eee enes 13 MOVING Ahead ansiada AR 13 Chapter 3 Product Overviews 0000eeeeaeuaee 15 Product Descriptor sicario rara dra ad 16 Smar NWORKS A II A O ene ede ees 16 Smart WORKS DP i e css ete terr ici oe SEES CESS o SEES oie a E A 16 Table of Contents SmartWORKS User s Guide ii y SMartWORIES NGX o a det da e duadadeews 16 Smart WORKS LD iia a A a A AS e ia ea ws 17 SmartWORKS DTi da a A a dd aie A ia 17 SmartWORKS PEM cier cia ii a a aida 17
41. AS Non Facility Associated Signaling NFAS and DASS2 The following table shows the framing line coding and signaling protocol options available when configuring the SmartWORKS DP for either a T1 or E1 The boards must be configured to match the specifications of your local carrier TABLE 6 FRAMING AND LINE CODING OPTIONS Framing Line Coding Signaling Protocol T1 SF D4 AMI ISDN ESF B8ZS NFAS None used for CAS El Basic G AMI ISDN CRC 4 HDB3 DASS2 None used for CAS DPNSS MFR2 China Brazil ISDN EVENTS When configured for ISDN PRI NFAS or MFR2 the following call control events are generated e EVT_CALL_ABANDONED AudioCodes Inc 32 SmartWORKS User s Guide e EVT_CALL_IN_PROGRESS e EVT_CALL_CONNECTED e EVT_CALL_HELD e EVT_CALL_REJECTED e EVT_CALL_RELEASED e EVT_CALL_RESUMED e EVT_CALL_RETRIEVED e EVT_CALL_SUSPENDED When configured for ISDN DASS2 or DPNSS the following call control events are generated e EVT_CALL_ABANDONED e EVT_CALL_CONNECTED e EVT_CALL_REJECTED e EVT_CALL_RELEASED These events are generated with the MT_CALL_INFO data structure When available information is presented in this data structure Called Party number Called Party sub address Caller Party number Caller Party sub address Redirecting Number Connected Number Call Origin CO or CPE Call Source incoming outgoing CHANNEL ASSOCIATED SIGNALING EVENTS The S
42. B AUTOMATIC VOLUME CONTROL Each board has the capability to take the output of a channel mixer apply automatic volume control AVC to it and adjust the output by programming volume control The resulted voice stream must be connected to a selected timeslot on the global TDM bus A fixed gain stage referred to as volume is proved to adjust the overall amplitude of the transmit voice data This gain stage can be set to a value from 50 dB to 24dB Product Overviews Common Architecture oxZ DTMF MF TONE DETECTION Each input has its own set of DTMF MF and activity detectors Both MF R1 and R2 tones are detected The following DTMF digits can be detected 0 9 A B C D When a DTMF MF tone is detected the events EVT_DIGIT or EVT_MFTONE are generated with the digit passed into the subreason field ECHO CANCELLATION Each board is capable of providing adaptive echo cancellation however it is reserved for terminate products SmartWORKS DT or AT Echo cancellation is located between the primary and secondary inputs on all SmartWORKS boards TONE GENERATOR Each logical channel has a programmable tone generator that can be used to play tones to the TDM switch User applications can generate standard DTMF tones of programmable amplitude and duration The MTPlayTone function allows generation of single and dual frequency tones with frequency components from 300 3400 Hz programmable amplitude duration
43. CODING When boards are connected using a bus cable TDM switch timeslots must be configured for either A law or u law All boards in a system must use the same TDM encoding type TDM bus encoding is configured using the SmartControl Panel applet or a SmartWORKS API NOTE TDM Encoding must be set on all SmartWORKS NGX cards This is required even when boards are not connected with a Bus cable OUTPUTS All SmartWORKS boards are equipped with a 3 pin audio jack that can be used to listen to audio in real time The audio jack is designed for use with an AudioCodes 3 5mm to 3 pin connector audio cable which facilitates a microphone headset NOTE The output section of the logical channel can be configured for either live monitor or playback but not both at the same time 20 AudioCodes Inc SmartWORKS User s Guide FEATURE SET All SmartWORKS boards have been designed to provide a complete call recording solution The following section outlines the features common to all SmartWORKS products CALL PROGRESS MONITORING SmartWORKS Call Progress Monitoring CPM tracks the progress of outbound calls by identifying possible call results or call states SmartWORKS CPM was designed around a signal processing service able to detect and recognize of a wide range of Call Progress Tones CPT such as dial tone busy signal or ringback CPM has pre programmed profiles for typical call progress tones used in North America These pr
44. D FEATURES This section outlines the various features associated with the SmartWORKS PCM cards CALL PROGRESS MONITORING The SmartWORKS Call Progress Monitoring CPM tracks the progress of outbound calls by identifying possible call results or call states The SmartWORKS CPM was designed around a signal processing service able to detect and recognize of a wide range of Call Progress Tones CPT such as dial tone busy signal or ringback CPM has pre programmed profiles for typical call progress tones used in North America These profiles can be replaced at any time to better suit the needs of a particular application For more information refer to the application note Call Progress Monitoring CALLER ID All SmartWORKS boards detect Caller ID when it is passed over voice channels supports Bell 202 V 23 and Japanese NTT standards If CallerlD is present on the voice channels CallerlD will be detected and reported to the user application as an event ACTIVITY DETECTION The Activity Detector is capable of monitoring line activity silence and features programmable parameters such as activity threshold silence threshold minimum silence and minimum activity duration The events generated by this feature can be disabled using the MTSetEventFilters API AUTOMATIC GAIN CONTROL The SmartWORKS PCM cards offer optional automatic gain control AGC followed by a gain stage AGC handles a wide dynamic range that is typically encount
45. ED indicates that clock termination is enabled ON indicates TDM clocks are being terminated Note to terminate clocks jumper J8 must be closed CR21 This LED indicates the state of the CPU This LED is turned ON by the local CPU upon successful initialization TRUNK STATUS LEDS Two Trunk Status LEDs per trunk are included to help troubleshoot installation problems As shown below they are located next to the cable connections Figure 5 4 Trunk Status LED Locations SmartWORKS DP and DP eh J Introduction The following table shows possible states of LEDs and describes the state of trunk interface TABLE 5 5 SMARTWORKS DP TRUNK STATUS LED MEANINGS Lights Red Green Status OFF OFF FramerReset O OFF ON Normal Operation O ON ON Signal Present amp Alarm 0 ON OFF No Signal Framer Started O O INSTALLATION AND WIRING The following section explains how to install the SmartWORKS DP Wiring diagrams for T1 and E1 systems are also provided NOTE When installing on a network without homologations approval a CSU DSU is required between the PBX and the DP card ESD PRECAUTIONS Switch off the power and remove power cords before opening the computer case Do not re attach power cords or switch on power to the computer while the computer case is removed Y Exercise ESD Precautions Wear an ESD wrist strap Secure the card in a PCI slot with a chassis screw
46. ES Pin 14 Tip 14 5 a Pin 39 Ring 14 a Pin 15 Tip 15 e a Pin 40 Ring 15 Pin 16 Tip 16 E y Pin 41 Ring 16 N Pin TZS Te E y Pin 42 Ring 17 5 Pin 18 Tip 18 7 Pin 43 Ring 18 5 Pin 19 Tip 19 E 7 Pin 44 Ring 19 bd Pin 20 Tip 20 k AN Pin 45 Ring 20 Pin 21 Tip 21 k AN Pin 46 Ring 21 o Pin 22 Tip 22 F JE Pin 47 Ring 22 E Pin 23 Tip 23 o H Pin 48 Ring 23 Pin 24 Tip 24 R Jg Pin 49 Ring 24 Not Connected i r Not Connected E AudioCodes Inc SmartWORKS User s Guide BRI AND 4 WIRE CONNECTIONS The following is an illustration of the RJ 21 pin connectivity in this 4 wire scenario Two phone channels share B channel resources in a BRI application Frame and timeslot numbering is explained in detail in the Developer s Guide where the API MTSetFramerOutput is explained Pin 1 Pin 2 Pin 3 Pin4 Pin 29 Pin 5 Pin 30 Pin 6 Pin at Pin7 Pin 32 Pin8 Pin sa Pin9 Pin 34 Pin 10 Pin 5 Pin 11 Pin 36 Pin 12 Pin 37 Pin 13 Pin y Pin 14 Pin 39 Pin 15 Pin 1 Pin 16 Pin 41 Pin 17 Pin va Pin 18 Pin 43 Pin 19 Pin jai Pin 20 Pin 45 Pin 21 Pin 46 Pin 47 Pin 48 Pin 49 Not Connected Pin 22 Pin 23 Pin 24 Not Connected SmartWORKS NGX SmartWORKS NGX NGXeh SmartWORKS NGX Software SmartWORKS NGX Software For application development information see the SmartWORKS Developer s Guide The SmartWORKS Developer s Guide defines the purpose of all API functions and lists the
47. FCC requirements AUDIO JACK SmartWORKS LD s on board audio jack can monitor any time slot on the TDM bus The audio jack communicates via input and output pins Use the output to play files by connecting the output of the DR to the TDM time slot The audio jack can also be used to monitor previously recorded files Use the input to route audio by connecting the microphone or radio to the TDM bus Channel resources DR can be connected to the same time slot and recorded If a microphone requires phantom power close the proper jumper SmartWORKS LD and LD eh Using AudioCodes Utilities to Test Installation Using AudioCodes Utilities to Test Installation AudioCodes ships utilities with each CD ROM SmartControl is a control panel used for board configuration SmartView is an application provided by AudioCodes used to test the functionality of SmartWORKS products Developers or System Administrators by using the commands accessible via the SmartView interface can test whether the board is installed and configured properly for the network as well as view events generated as the board is used This section demonstrates how to use SmartControl and SmartView to test basic board functionality after installation For complete information about using these and other utilities refer to the SmartWORKS Utilities Guide SET IMPEDANCE 1 Open the SmartControl Panel Applet located on your PC s Control Panel 2 Select the Paramet
48. GAIN CONTROL The SmartWORKS DP offers optional automatic gain control AGC followed by a gain stage The DP s AGC handles a wide dynamic range that is typically encountered when a voice logger is connected close to a PBX By default this feature is disabled but can be enabled using the MTAGCControl API AUTOMATIC VOLUME CONTROL The SmartWORKS DP has the capability to take the output of a channel mixer apply automatic volume control AVC to it and adjust the output by programming volume control The resulted voice stream must be connected to a selected timeslot on the global TDM bus TONE GENERATION All SmartWORKS boards are capable of tone generation The SmartWORKS DP is a passive card therefore tones are not played out onto the line ENCODERS DECODERS The SmartWORKS DP offers a wide range of voice encoders and decoders Digitalization methods are programmable on a per channel basis You may select a GSM 6 10 decoder and a 32 kbp s G 726 encoder to be used at the same time on any given channel All codecs are listed in this SmartWORKS User Guide Chapter 3 Encoders Decoders on page 21 TDM CONNECTIONS The SmartWORKS DP can be configured to connect to the global CT bus MVIP or H 100 Initially all channels are configured with both the primary and secondary inputs connected to the DSPs Before connecting any channel output to the CT Bus a parameter TDM Encoding must be set The board design requires all chann
49. Guide SmartWORKS NGX Hardware The following section details the SmartWORKS NGX hardware including LED locations and meanings Figure 7 5 located below identifies the components of the NGX Figure 7 5 The SmartWORKS NGX and Components SmartWORKS NGX 800 Base Card H 100 Bus Connector MVIP Bus Connector Rj 21x Connector Expansion Card Connectors e ES gt Screw Posts e Expansion Card Connectors 2 Individual MX80 Expansion Cards BOARD STATUS LEDs Four board status LEDs are located on the SmartWORKS NGX The location of each LED is shown in Figure 7 6 Figure 7 6 SmartWORKS NGX LEDs SmartWORKS NGX NGXeh E SmartWORKS NGX Hardware CR1 When ON this LED indicates that the DSP has been started If the LED is ON the board downloaded successfully This doesn t occur until the first time an application starts CR2 Three stage channel monitoring LED with the following occurrences e GREEN indicating all channels are connected synchronized and function ing properly AMBER indicating one or more channels is not synchronized RED indicating no channels are synchronized CR7 This LED indicates that the TDM clock has been terminated ON indicates the boards TDM clocks are being terminated The TDM clocks can be terminated via the control panel NOTE The NGXe does not support the H 100 CRI Three stage power and board initialization monit
50. Inbound Inbound Detectors Detectors Sutkoond Outbound aller ID amp CPM ACC ACE g W ABCD Mixing Signaling Q enabler upk O switch HDLC Framer 0 Framer 1 source selector 22 T1 E1 0 0 00 h Select LY AGC LIU LIU Ni Signaling 3 and RP FA DRs 0 15 12345678 II II Host Computer Interface PCI SR Summation Resource Ni Network Interface Legend CHANNELS Voice resource channel inputs are connected to the framers through the TDM switch during system startup NOTE Channels on the DT6409 DT6409TE DT3209 and DT3209TE have been verified to limit at 10dBm SmartWORKS DT and DT eh i Introduction All channels in the SmartWORKS family are full duplex meaning they can record and play at the same time The SmartWORKS API allows the user application to disconnect any channel s DRs input or output from the framers and connect them to the TDM MVIP or H 100 bus The number of channels available on a SmartWORKS DT depends on trunk type and the signaling protocol used Trunk type and signaling protocol selection must be made before starting the driver Trunk type selection is done per board meaning one board can operate in T1 mode while another is in E1 mode Trunk coding and framing is selected on a per framer basis This allows a single board to terminate two trunks that each have different settings e g a T1 voice trunk with AMI line coding D4 framing and a T1 trun
51. KS 3 9 software this board cannot he rolled back to SmartWORKS 3 8 Board Features The following section provides a brief overview of the features and capabilities of the IPX PORT INTERFACES The IPX is designed with three 10 100 Ethernet ports A typical application relies on two of the ports for receiving upstream Tx and downstream Rx packets The third port is an active port and used for transmitting media RTP packets to a network device for recording purposes Protocol Settings This board is capable of decoding multiple VoIP protocols at a single time Users are required to enable all protocols used per logging system Protocol settings are maintained as board settings and are not configured on a per port basis The APIs used for board and port configuration are explained in the Developer s Reference section of the IPX Integration Guide PACKET FILTERING On a conventional circuit based telephone network the line is used to transmit voice related data voice and signaling On an IP network many types of packets data voice and media are present on the same ethernet cable Packet filtering is the selective passing or blocking of packets as they pass through a network interface Packet filtering is used by VoIP recording systems to isolate voice related packets from data and media packets The IPX filters all VolP related packets and forwards them to the appropriate on board resource Signaling packets are directed to
52. N Terminales cis oad Sad AREY eee nee Se RGA a debs ied ele ae a Oe Be ewe 91 Smart WORKS DT Software iii bere ates peal dada a So a alee SUES Dani eel e 92 Default TDM COnnections 04 2 c04 s 0046 a Oe ae ke oe Oe eee eae hee a 92 Making a Connection to the CT BUS 92 Board to Board Connections and TDM Clock Termination 0 0 0 0 ce eee eens 93 Using AudioCodes Utilities to Test Installation ooooooooooo 93 Maximum Number of SmartWORKS Boards per System 94 Chapter 11 SmartWORKS PCM and PCM eh 95 Table of Contents SmartWORKS User s Guide iv y Introdut ria ae asar a ai 96 TERA A A E E AAN 96 A ie n eBid da el deepest wae wg Mg ab de Ue Oh geese be wl ld wed diane dotaiecsoed g Bu ae de 96 Board Features suso rias iii a Go ang dow Bbw Bia wee Di De PLE gt CRA ha a Re 97 Automatic Gain Controle sets eee oe baa wane a se eS Ade wee Re eee ewan a oem aes be 97 Automatic Volume Control seins ninia o a Delis EN Waka ES Odea Aa as e 90 97 Tone Generation cid ceded ede a PR ae ee RE BY Rae iets te and aes oa aed 97 Encoders Decoders siii ii a a a is 98 TDM COMMECUONS ec e Wise a a Aa GO ae 98 Board Architecture cincrrciin raciones ad 98 DSP os at ii A e A A A a adn 98 Channel Count 05 0 0 sida id ad ae sa 98 Hardware OVEVISW 6 546 ce cieewcods rara 99 JUMP OH IB cco eects ee Spike hd Hd pie eg ed eS een ee A eg ae eee eels ae 99 Boar LEDS S Aaa a rr ER ONO 100 THUNK S
53. ORKS Developer s Guide Maximum Number of SmartWORKS Boards per System SmartWORKS is designed to support up to 512 channel or 16 boards any combination per system whichever limit is reached first Application developers should note that their system may not reach these limits due to external factors such as processor speed number of processors and CODEC compression rate Please contact AudioCodes Technical Support for more Information AudioCodes Inc 106 SmartWORKS User s Guide Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 12 SmartWORKS IPX 108 AudioCodes Inc SmartWORKS User s Guide Overview The AudioCodes VoIP product line offers passive near real time IP call recording These products serve the same purpose as AudioCodes traditional PSTN based call recording products but for the VolP environment The patent pending IPX provides the following capabilities decode signaling information e filter non VolP related packets report media connections transmit RTP voice packets to a media processing component The IPX has two Ethernet ports for monitoring upstream Tx and downstream Rx VoIP traffic on the network Call control information is decoded and passed to the user application The IPX also has an active Ethernet port for routing media RTP packets to another destination for remote media processing NOTE Once an IPX or IPX C board is upgraded to the SmartWOR
54. PPLEMENTARY SERVICES Information elements are collected to provide the following supplementary services Call Hold Call Retrieve Call transfer Call Forward on Busy Charging Call Forward unconditional Recall Call Forward on No Reply Three party Conference Suspend Resume Malicious Call ID The supplementary services are provided through the following API structures e CC_FACILITY_REQ e CC_FACILITY_CONF 92 AudioCodes Inc SmartWORKS User s Guide e CC_FACILITY_IND e CC_CONNECT_REQ NOTE The support of Supplementary services depends on ISDN variants Call Hold Call Retrieve valid for US variants only Recall valid for ETSI variant only API SUPPORT The following APIs are used to support ISDN terminate on the DT card More information can be found in the API library whichs provides a thorough explanation of ISDN terminate CC_CONNECT_REQ e CC_DISC_REQ e CC_USER_INFO_REQ e CC_FACILITY_REQ e CC_SUSPEND_REQ e CC_RESUME_REQ CC_CONNECT_RESP SMARTWORKS DT SOFTWARE For default configurations and switching control information for the SmartWORKS DT refer to the sections below DEFAULT TDM CONNECTIONS Upon startup of the driver and DLL the initial configuration for all channels is as follows The primary input of each channel is connected to the output of the framer and the secondary input of each channel is not connected The channel output is connected to the input of a framer e Mixing i
55. TSysStartup This opens the board and all channels At this point the system is set up to operate and capture events Do the following 1 Highlight the first channel using the SmartView Interface 2 From the Toolbar select Settings then select T Get Set EventFilters Enable all options by placing a check in each box 3 Pick up a phone connected to this channel and place a call 4 Look for events in the Event Viewer If no events are generated verify the following a Use SmartView to look for errors on the line indicating a connectivity issue FramerStatistics gt MTGetNGXFramersStatistic b Check the tap and verify that the wiring matches the pin out schematic provided c Monitor another channel to verify that the channel is not bad CHECK RECORDING 1 UsingSmartView highlight the tapped channel 2 Initiate a phone call and keep the line open 3 From the Tool Bar select Media gt TRecFile Set the following File Name Filename wav the wav extension must be appended 64 AudioCodes Inc SmartWORKS User s Guide Data Format This must be set as MSGSM Click the Advanced button Under the MS Wave Option select RIFF Format Data 4 Stop recording from the toolbar select Channel Functions gt MTStopChan nel 5 You can play this back using any standard Media Player Ifthe recording contains static or noise a View the tap connection and verify that there are no loose lines
56. X s on board voice resources bypass the need for TDM bus connections If desired voice resources can be connected to the TDM bus through a programmable TDM bus controller see Figure 7 1 on page 49 Any channel can be connected to a desired MVIP or H 100 timeslot using the SmartWORKS API All channels on the TDM bus must use the same encoding either u law or A law TDM bus encoding is configured using the SmartControl Panel applet Each input has its own set of DTMF MF and activity detectors The primary input has an additional Caller ID detector and Call Progress Monitor CPM The detectors can be enabled or disabled under software control The Activity Detector features programmable thresholds minimum silence and minimum activity timing parameters 50 AudioCodes Inc SmartWORKS User s Guide The CPM has pre programmed profiles for typical call progress tones used in North America These default values with another set better suited for a given application at any time CALLER ID All SmartWORKS boards detect Caller ID when it is passed over voice channels supports Bell 202 and V 23 standards However Caller ID is not passed over voice channels on digital networks When using the NGX to tap ISDN BRI systems Caller ID is passed to the user application via a call control structure MT_CC_CALL_INFO On some PBX systems Caller ID is passed over the D channel and displayed on the phone s LCD The NGX decodes this as the event
57. age 95 Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 3 Product Overviews AudioCodes Inc 16 SmartWORKS User s Guide Product Descriptions For an overview of each product that is contained in the SmartWORKS family refer to the sections below SMARTWORKS VR The SmartWORKS VR Voice Resource board is designed specifically for DSP intensive applications in the CTI market The SmartWORKS VR formerly called SmartDSP VR hosts Multiple Texas Instruments TMS320C5402 DSP chips for intense raw processing power The SmartWORKS VR can be combined with an AudioCodes or third party network interface board to dramatically increase an application s ability to process data The SmartWORKS VR has the flexibility to trigger call recording write to multiple CODECs including G 729A if using the SmartWORKS VR6409 mix or sum voice data perform voice processing and much more The SmartWORKS VR is often used in applications such as Call Logging Interactive Voice Response IVR Voice Messaging and Speech Recording SMARTWORKS DP Our T1 E1 board formerly named SmartTAP DT is available in two versions 3209 and 6409 The 3209 supports one T1 or E1 trunk and up to 30 channels E1 and the 6409 supports two T1 or E1 trunks and up to 60 channels E1 Both versions have a high impedance Z interface and passively tap a T1 or E1 trunk in parallel providing audio data without interrupting service Inbound and outbound
58. as view events generated as the board is used This section demonstrates how to use SmartControl and SmartView to test basic board functionality after installation For complete information about using these and other utilities refer to the SmartWORKS Utilities Guide BOARD CONFIGURATION 1 Open the SmartControl Panel Applet located on your PC s Control Panel NOTE Board drivers must be restarted after making changes in the Control Panel 2 Select the Digital Network tab and set the following this information must be obtained from the local carrier 3 Select either the 77 E7 option Then configure the following to match the local network Trunk Framing Line Coding Signaling Protocol and Variant 4 Board drivers must be restarted after making changes in the Control Panel VERIFY SETUP 1 Run the SmartWORKS Control Panel 2 Click on the Board tab Select the board number that represents the DT board Verify that the board information is displayed correctly 3 Click on the System tab Verify that the settings are correct VERIFY EVENTS Run SmartView From the Start Menu select Programs gt Ai Logix gt SmartWORKS gt SmartView exe 94 AudioCodes Inc SmartWORKS User s Guide Open Channels From the Tool Bar select System gt MTSysStartup This opens the board and all channels At this point the system is set up to operate and capture events Verify that a call simulator has been configured to p
59. availability Introduction This section explains the SmartWORKS DP and DPeh products The DP eh is a full sized PCI express product with an H 100 bus For sake of documentation both products are referred to as the SmartWORKS DP The SmartWORKS DP is a dual passive board designed to tap digital T1 E1 networks The board taps the line before its destination either the Central Office CO or the Customer Premises Equipment CPE is reached The tap itself is undetected by both the CO and the CPE which consists of a PBX and individual phones or other communication equipment The following section outlines important information relative to features installation configuration and specifications of the SmartWORKS DP card UNIQUE FEATURES The SmartWORKS DP has been designed to provide a complete call recording solution The following section outlines board capabilities INPUTS Each channel has two inputs a primary input and a secondary input which facilitates digital trunk T1 or E1 recording As a result a two way mixer is available for each channel on the SmartWORKS DP board By default the mixer is enabled upon a successful load of the application NOTE Both primary and secondary inputs are mapped respectively to the inbound and outbound traffic on the trunk s It is crucial to follow the proper wiring diagram Each input has its own set of DTMF MF and activity detectors Both MF R1 and R2 tones are detected The primary inpu
60. ber 129 0004 001 that connects to the board s audio jack header Figure 7 8 5mm to 3 pin Connector Audio Cable CONNECTING THE ADAPTER TO THE AUDIO JACK HEADER When connecting the adapter ensure it is properly aligned with the pins on the audio jack header As shown in Figure 7 9 rotate the adapter s connector until the 1 identifying mark aligns with pin 1 of the audio jack header Figure 7 9 Connecting Adapter to the Audio Jack F SmartWORKS NGX NGXeh Making Connections CONNECTIONS Figure 7 10 shows the 50 pin high impedance digital tap RJ 21 connector on the SmartWORKS NGX which is used to interface the NGX to a standard Telco punch down block or break out box As shown in Figure 7 10 pins 1 16 of the connector connect to Rings 1 16 on the punch down block while pins 26 41 connect to Tips 1 16 For an NGX base board only pins 1 8 and 26 33 need to be connected Figure 7 10 Telco Connector Pinout J Pin 1 Tip 1 Pin 26 Ring 1 Pin 2 Tip 2 ar aa Pin 27 Ring 2 3 Pin 3 Tip 3 A gt d Pin 28 Ring 3 zZ Pin 4 Tip 4 e y Pin 29 Ring 4 Y Pin 5 Tip 5 EE on Pin 30 Ring5 oO Pin 6 Tip 6 gt Pin 31 Ring 6 Pin 7 Tip 7 A UN Pin 32 Ring 7 Pin 8 Tip 8 F Pin 33 Ring 8 Pin 9 Tip 9 Pin 34 Ring 9 Y Pin 10 Tip 10 EF H Pin 35 Ring 10 Pin 11 Tip 11 nF Pin 36 Ring 11 4 Pin 12 Tip 12 iF HH Pin 37 Ring 12 Pin 13 Tip 13 iF aa Pin 38 Ring 13
61. cessor This LED is ON when the processor is running LD1609 AND LD2409 LEDs Five board status LEDs are located on the SmartWORKS LD2409 The location of each LD is shown below with an explanation following the picture SmartWORKS LD and LD eh Making Connections LD2409 LEDs CR1 6 CR1 3 ONLD1609 AND CR1 2 ON LD809X When ON these LEDs indicate the DSP has been started The lights are on when the processors are running CR9 This LED indicates that the TDM clock is terminated This LED is turned ON by the local TDM switch This light will be ON if H 100 clocks are terminated CR17 This LED is used to watch the state of the PCI connection This LED blinks while the board is initializing and then will turn off If the board is reset the light is on CR8 This LED indicates the state of the Coldfire Processor This LED is ON when the processor is running Making Connections The following sections cover audio jack audio cable Telco and other connections NOTE This unit is for use only with compatible UL Listed PC server etc that have installation instructions detailing user installation of card cage accessories AUDIO JACK The SmartWORKS LD is equipped with an audio jack that can be used to listen to audio in real time All boards have two jumpers that control the use of the audio jack For more information refer to the section that explains Audio Jack Jumpers on page 70 On the LD409
62. close Jumper J8 to enable clock termination see Figure 5 2 Refer to the SmartWORKS Developer s Guide for guidelines on setting Master Slave mode and clock termination JUMPER J8 Jumper J8 is located on the outside of the board see Figure 5 2 To activate clock termination close the jumper by placing it over both pins to establish a connection By default this jumper is open Figure 5 2 Jumper J8 Installed a AudioCodes Inc SmartWORKS User s Guide 34 BOARD STATUS LEDs In board status LEDs are located on the SmartWORKS DP The location of each LED is shown in Figure 5 3 Figure 5 3 SmartWORKS DP LEDs mm i UE Uk YM yy CR21 Be MRS CRI CRI O EIA Ad OR NAN aa uh CR1 CR16 DP 6409 When on these LEDs indicate that the DSP has started Each DSP turns its LED ON to indicate a successful initialization The DP 3209 has CR1 8 CR17 A three stage power and board initialization monitoring LED with the following occurrences ON indicating 3 3V power is supplied and the board is ready for the driver to be loaded OFF indicating the driver has successfully loaded and the board has initialized BLINKING indicating the board initialization process has failed Note Invoking the MTBlinkBoard API function causes the LED to blink The total number of times it blinks equals the board number 1 Use this function to match board location in a chassis with its board number CR18 This L
63. configuration or analog phone passive configuration is connected to the first channel At this point the system is set up to operate and capture events Do the following 1 Highlight the first channel using the SmartView Interface 2 From the Tool Bar select Settings gt MT Get Set EventFilters Using the check boxes enable all the events 3 Terminate Using an external phone place a call into the phone line connected to the first channel Passive Place a call on the analog phone connected to the monitored channel 4 Verify events are present in the Event Viewer If no events are generated verify the following a Check your connections and verify that the wiring matches the Tip amp Ring schematic provided b Use another channel to verify that it is not a bad channel CHECK RECORDING 1 UsingSmartView highlight the first channel 2 Place a call passive or call into the first channel terminate and keep the line open 3 From the Tool Bar select Media gt MTRecFile Set the following File Name Filename wav the wav extension must be appended Data Format This must be set as MSGSM Click the Advanced button Under the MS Wave Option select RIFF Format Data 4 Stop recording from the toolbar select Channel Functions gt MTStopChannel 5 You can play this back using any standard Media Player If the recording contains static or noise a View the tap connection and verify that there are no loos
64. degradation Although it is not as flexible as the first solution this method is a viable means of passively tapping a PBX at the punch down block with the NGX Bridge clips are applied between the first leg of the punch down block to the second leg to duplicate the PBX signal between the legs This method limits the user to wiring only one leg ofthe punch down block to the phones while the second leg must be dedicated entirely to the NGX SmartWORKS NGX NGXeh Planning Your System Figure 7 3 NGX Wiring Solution 2 SmartWORKS NGX Wiring Solution 2 Bridging Clips i Le MMMM PP Punch down Block AUD OOO ORO 00000000000000000000000000000000000000000000001 Phones PBX Detail Bridge clips couple 1st leg of punch down block to 2nd leg SmartWORKS NGX RJ 21X 7 50 Pin Standard Bridge Connector Centronics ML Cable Twisted pair Clip c Using Dual Punch Down Blocks the PBX signal is duplicated by wiring each channel on the main punch down block to a second punch down block that connects to the NGX see Figure 7 4 on page 54 This solution is the least desirable method Use this method when the alternatives are not possible Use this configuration if you meet the following criteria You have no access to alter the PBX signal path which eliminates solution 1 You are not able to reconfigure the punch down block that routes the PBX to the phones which eliminates solution 2 Using standard
65. e SmartWORKS LD and LD eh E Introduction SmartWORKS LD 67 Figure 8 1 LD Logical Card Model TDM Switch Inputs Output Primary Input Secondary Input DTMF MF DTMF MF ACT ACT Detectors Detectors aller 10 sa oe Mixing Circuit Circuit ay enabler W NY switch Output O Current Current source i A selector y Switch AGC Feed Summation Detect Resources x 5 0 7 0 15 ema E a and spra TH bereet Detect Detect encode NI FXO NI FXS Host Computer Interface PCI a fm RJ 14 Station Port INTERFACES The SmartWORKS LD has the following interfaces 1 Eight LD809 or four LD409 analog line interface modules terminated on an RJ 14 connector 2 One RJ 21 Telco connector LD809X LD1609 LD2409 LD809eh LD1609eh LD2409eh 3 A bi directional TDM interface H 100 configured to operate at 2 048 Mbps LD409H LD809 LD809X LD1609 LD2409 LD809eh LD1609eh and LD2409eh 4 An audio jack standard stereo plug LD409 LD409H LD809 or three pin LD809X LD1609 LD2409 LD809eh LD1609eh LD2409eh 5 APCI host interface The SmartWORKS LD board has an analog interface that is configurable for both passive and terminate mode operation The LD 101 also contains a station port which is described below In the terminate mode the termination impedance is programmable by software setting It supports four different standards North America South America European Union and Australia NOTE Under p
66. e lines b Check whether the actual phone line contains static it may just be a bad line c Send the recording to AudioCodes for evaluation Maximum Number of SmartWORKS Boards per System SmartWORKS is designed to support up to 512 channel or 16 boards any combination per system whichever limit is reached first Application developers should note that their system may not reach these limits due to external factors such as processor speed number of processors and CODEC compression rate Please contact AudioCodes Technical Support for more Information Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 9 SmartWORKS DT and DT eh a AudioCodes Inc SmartWORKS User s Guide 82 Introduction This section explains the SmartWORKS DT and DT eh products The DT eh is a full sized PCI express product with an H 100 bus For sake of documentation both products are referred to as the SmartWORKS DT UNIQUE FEATURES DSP At the center of the SmartWORKS DT are 16 advanced DSPs providing enough horsepower to process up to 60 full duplex channels Each voice resource has a full set of signal detectors encoders decoders and other voice processing functions such as automatic gain control AGC and automatic volume control AVC For a visual representation of the SmartWORKS DT architecture see Figure 9 1 Figure 9 1 DT Logical Card Model TDM Switch Output Primary Input Secondary Input DTMF M DTMF MF ACT ACT
67. els on the TDM bus to use the same encoding either u law or A law Generally speaking the following holds true u Law is used in North America and Japan A Law is used in Europe and in areas outside of North American influence Using the Control Panel select the Board tab and set TDM Encoding MAKING A CONNECTION TO THE CT Bus The API offers many functions to connect the channel output input to the CT bus The following functions are recommended for use with the SmartWORKS DP MTSetOutput The incoming data is passed from the DSP output into the CT Bus plus processed on the board for recording The following is still be applied to data passed onto the CT Bus DTMF MF Caller ID Activity detection Automatic Gain Control and Gain MTSetOutputSource must be used to select the data source MTSetFramerOutput framer output is routed directly to the CT Bus and to the board s DSP for processing The signal that passes directly from the Network Interface onto the CT Bus by passes the boards DSPs therefore the following is not 30 AudioCodes Inc SmartWORKS User s Guide applied DTMF MF Caller ID Activity detection Automatic Gain Control and Gain A diagram is available in the SmartWORKS Developer s Guide where this API is explained MTSetInputs routes data from the CT Bus to the channel s primary and secondary inputs NOTE Although MTSetCTRoute is part of the SmartWORKS API please note that it is not suppor
68. en the line voltage crosses over one threshold it must remain above or below the threshold level for the time period set with this parameter To set this parameter with SmartView select Settings then select MT Get Set LV Params Detect RING DETECTION Signal on each channel is sent to two comparators for window voltage detection Two offset voltages shared by all channels for the comparators are provided to decide the detection threshold on both high and low rails The SmartWORKS LD can detect a ringing signal of 16 5Hz to 70Hz AUTOMATIC GAIN CONTROL The SmartWORKS LD offers an optional automatic gain control AGC followed by a gain stage AGC handles a wide dynamic range that is typically encountered when a voice logger is connected close to an analog phone The recommended AGC settings are target amplitude to 6 dBm the maximum amplification to 30 dB and the gain to 10 dBm In some applications AGC can not be used yet there is still a need to monitor the recording in real time The SmartWORKS LD provides programming volume control to optimize a recordings playback This is accomplished by applying automatic volume control AVC to the output of a channel mixer The resulted voice stream is then connected to a selected timeslot on TDM bus ENCODERS AND DECODERS The SmartWORKS LD offers a wide range of voice encoders and decoders Low bit rate standards such as GSM and G 729A are supported Digitization methods are programmable
69. ered when a voice logger is connected close to a PBX By default this feature is disabled but can be enabled using the MTAGCControl API AUTOMATIC VOLUME CONTROL The SmartWORKS PCM cards have the capability to take the output of a channel mixer apply automatic volume control AVC to it and adjust the output by programming volume control The resulting voice stream must be connected to a selected timeslot on the TDM bus TONE GENERATION All SmartWORKS boards are capable of tone generation This feature is only available when the board is operating in a terminate scenario AudioCodes Inc 98 SmartWORKS User s Guide ENCODERS DECODERS All SmartWORKS boards offer a wide range of voice encoders and decoders Digitalization methods are programmable on a per channel basis You may select a GSM 6 10 decoder and a 32 kbp s G 726 encoder to be used at the same time on any given channel All codecs are listed in this SmartWORKS User Guide TDM CONNECTIONS The SmartWORKS PCM cards can be configured to connect to the global CT bus H 100 or MVIP Initially all channels are configured with both the primary and secondary inputs connected to the DSPs Before connecting any channel output to the CT Bus a parameter TDM Encoding must be set The board design requires all channels on the TDM bus to use the same encoding either p law or A law Generally speaking the following holds true u Law is used in North America and Japan A
70. ers tab then set the OffHookImpedance to match your network FCC ETSI Aus tralia or China 3 Board drivers must be restarted after making changes in the Control Panel VERIFY SETUP 1 Run the SmartWORKS Control Panel 2 Click on the Board tab Select the board number that represents the LD board Verify that the board information is displayed correctly 3 Click on the System tab Verify that the settings are correct SET LINE VOLTAGE PARAMETERS 1 Run the SmartView Start menu Programs gt Ai Logix gt SmartWORKS gt SmartView exe From the toolbar select Settings then select MT Get Set LV Params Detect View current voltage if positive go to step 8 if negative continue with step 4 Close the Loop Voltage screen Choose Settings then select MT Get Set ReverseLoopPolarity Change to Reverse and select the OK button Close the Loop Polarity screen Choose Settings then select MT Get Set LV Params Detect oN Ow SF YN Set Threshold low to 4 and Threshold high to 16 This is a recommended setup for 24V systems ensure your onhook state is above threshold high and your offhook is between 4 16 80 AudioCodes Inc SmartWORKS User s Guide VERIFY EVENTS Run SmartView From the Start Menu select Programs gt Ai Logix gt SmartWORKS gt SmartView exe Open Channels From the Tool Bar select System gt MTSysStartup This will open the board and all channels Verify that an analog phone line terminate
71. ese board numbers are assigned sequentially from zero and are linked to the address or slot number of the physical PCI slot the card is located in NOTE If an additional hoard is inserted into a PCI slot with a lower address the board numbers are reassigned affecting all channel numbers on the system 104 a AudioCodes Inc SmartWORKS User s Guide CHANNEL NUMBERING All channels are full duplex meaning they can record and playback at the same time Each channel s output is disconnected by default When desired any channel s output can be connected to the TDM using the SmartWORKS API MTSetOutput A total of 32 channels per trunk is supported by the SmartWORKS PCM cards How do Channels map to Framers The SmartWORKS PCM 6409 has two framers one for each trunk The SmartWORKS 3209 has one framer Each framer monitors inbound and outbound traffic on one PCM32 trunk The total number of active framers is available from the API function MTGetAdapterlnfo The first channel on a PCM6409 board is connected the first slot on the first trunk the 33rd channel on a PCM6409 board is connected to the first slot on the second trunk PCM32 Interface Configuration FRAME SYNC CONFIGURATION By default TDM reference is received on trunk O framer 0 The SmartWORKS PCM cards are also capable of transmitting the frame sync from either trunk To switch the frame sync reference between trunks or to enable frame sync transmission use
72. eslots Only one board can bea bus master In MVIP 90 nomenclature MVIP streams are categorized as follows Streams 0 7 are called forward streams e Streams 8 15 are called reverse streams 24 AudioCodes Inc SmartWORKS User s Guide Timeslots on MVIP bus are numbered from 0 to 255 and according to MVIP conventions network boards TALK on forward streams and LISTEN on reverse streams Additionally resource boards TALK on reverse streams and LISTEN on forward streams Board Control Use the information contained below for identification and status purposes BOARD IDENTIFICATION BOARD STATUS SmartWORKS boards are identified by the following series of numbers AudioCodes Vendor ID 0x1523 Device ID 0x1016 The status of a SmartWORKS board is determined through LEDs Each product specific section lists identifies and defines the LEDs for a particular board LED CR17 is the primary LED for all SmartWORKS boards To learn more about board specific LEDs see the Board Status LEDs section of the following chapters Chapter 4 SmartWORKS VR on page 27 Chapter 5 SmartWORKS DP and DP eh on page 27 Chapter 6 SmartWORKS PT on page 53 e Chapter 7 SmartWORKS NGX NGXeh on page 47 e Chapter 8 Chapter 8 on page 65 Chapter 10 SmartWORKS AT on page 119 Chapter 9 SmartWORKS DT and DT eh on page 81 e Chapter 11 SmartWORKS PCM and PCM eh
73. for CAS E1 Basic G AMI ISDN CRC 4 HDB3 DASS2 None use for CAS DPNSS MFR2 China Brazil CONFIGURING THE BOARD FOR NFAS When NFAS is used further configuration is required The trunk index and NFAS index must also be set for all trunks on the system These can be set by using SmartControl Digital Network tab BOARD NUMBERING When the SmartWORKS driver loads it scans all PCI slots of the system to locate AudioCodes boards As the boards are located the driver assigns Physical Board Numbers to each These board numbers are assigned sequentially from zero and are linked to the address or slot number of the physical PCI slot the card is located in If an additional board is inserted into a PCI slot with a lower address the board numbers are reassigned affecting all channel numbers on the system SmartWORKS DP and DP eh a Introduction CHANNEL NUMBERING All channels on the SmartWORKS DP cards are full duplex meaning they can record and playback at the same time Each channel s output is disconnected by default When desired any channel s output can be connected to the global TDM using the SmartWORKS API MTSetOutput The number of channels available on a SmartWORKS DP depends on trunk type and the signaling protocol used The following set of diagrams shows the number of channels reported per signaling protocol T1 TRUNKS CONFIGURED FOR CHANNEL ASSOCIATED SIGNALING CAS When a SmartWORKS DP
74. g this Guide AudioCodes Inc SmartWORKS User s Guide Introduction This user s guide covers both hardware and software installation of all SmartWwORKS products as well as customer premises equipment CPE connectivity Chapters are written in one oftwo formats common or product specific Chapters 4 9 are product specific and contain information that pertains to individual SmartWORKS products The remaining chapters apply to the entire family of products Chapter Descriptions The purpose of each chapter is described below Introduction on page 2 explains how to use this document and provides AudioCodes contact information Product Installation on page 5 details the hardware and software installation process including system requirements Product Overviews on page 15 provides product descriptions and outlines the common architecture of SmartWORKS products SmartWORKS VR on page 27 SmartWORKS DP and DP eh on page 27 SmartWORKS PT on page 53 SmartWORKS NGX NGXeh on page 47 SmartWORKS AT on page 119 SmartWORKS DT and DT eh on page 81 Chapter 8 on page 65 and SmartWORKS PCM and PCM eh on page 95 are product specific sections that cover architectural variations unique features connection details and hardware specifications Related Documents For additional information refer to the following documents The SmartWORKS Developer s Guide located on the p
75. ged hardware and product repair Approvals and Compliance Notices Telephone Company Notices ee NETWORK DAMAGE In the event that any AudioCodes SmartWORKS hardware causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary CHANGE NOTICES The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of AudioCodes SmartWORKS hardware If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service DAMAGED HARDWARE NOTICE For repair or warranty information call technical support at 732 469 0880 or call toll free in the USA at 800 648 3647 If the AudioCodes SmartWORKS hardware is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved PRODUCT REPAIR No AudioCodes SmartWORKS hardware or component thereof is intended for user repair Do not attempt to perform any product repairs AudioCodes Inc X SmartWORKS User s Guide Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 1 Usin
76. hield cop ies the following Documentation all product documentation in pdf format e Firmware firmware files for all AudioCodes products Inc software header files Lib board driver Samples files of sample applications used for development purposes Upon completion the SmartControl panel is displayed You can close this win dow and return to the Main Menu NOTE AudioCodes documentation is delivered in Portable Document Format PDF If your PC does not have Adobe Acrobat Reader which is required to view a PDF then install it from the Install Products menu of this CD ROM before rebooting your PC To view the files that were installed with the SDK see SDK Contents on page 12 Note that the Main Menu of the installer application provides access to AudioCodes Internet resources such as the company web site and valuable e mail addresses 5 The next step is to upgrade the board s firmware For instructions to upgrade firmware proceed to Upgrading a Board s Firmware on page 10 LINUX Product Installation Installing the SmartWORKS Software If you are using Linux follow the instructions detailed below Note that you must complete the hardware installation process prior to installing the software To install the SmartWORKS software on Linux perform the following steps 1 2 Log on as root Download the software from the customer support website Mount your CD ROM device if
77. hown in Figure 9 5 e AudioCodes Inc SmartWORKS User s Guide 86 Figure 9 5 SmartWORKS DT LEDs CR21 CR16 CR15 CR14 CR13 CRI2 CRI11 CRIO CRY CR8 CR7 CRE CR5 CR4 CR3 CR2 CRI CR21 CR17 CR1 CR16 These LEDs indicated that the DSPs have started Each DSP turns its LED ON to indicate a successfully initialization CR17 Three stage power and board initialization monitoring LED with the following occurrences ON indicating 3 3V power is supplied and the board is ready for the driver to be loaded OFF indicating the driver has successfully loaded and the board has initialized BLINKING indicating the board initialization process has failed or board panic has occurred Note Invoking the MTBlinkBoard API function causes the LED to blink The total number of times it blinks equals the board number 1 Use this function to match board location in a chassis with its board num ber CR18 This LED indicates that the TDM clock has been terminated ON indicates TDM clocks are being terminated Note to terminate clocks jumper J8 must be closed CR21 This LED indicates the state of the CPU This LED is turned ON when the local CPU is started by the driver TRUNK STATUS LEDs Two Trunk Status LEDs per trunk are included to help troubleshoot installation problems As shown below they are located next to the cable connections SmartWORKS DT and DT eh Making Connections
78. ic st E A a a Ao 48 Planning Your System cacraar irradia baaa 50 Using the AUdiOGOdes RAS ai aa dl ai aii 4 55 Smart WORKS NGX Hardware co ococss lt gt c corona 56 Board Status iE DSi nu a a a a a ta bd ai A we la a eee de 56 MX 80 Expansion LEDS iia a a A ida ia as 57 Making Connections 26660 cce550445 60d24650004 56 prince cara aa 58 Audio ACK 50 tere 0 8 geode Gao dice wrens 4 ae aa wae She od Be nee Hae ee De 58 Audio Cable iris A A gab hued weet bee Sas e cda 58 SmartWORKS NGX SoftWare 0ococcocccccc es 61 Making a Connection to the CT BUS 61 Installing an MX80 Expansion Card 000 eee eee 62 AudioCodes Inc ii Fable Qf Contents v Using AudioCodes Utilities to Test Installation ooooooooooo 63 Maximum Number of SmartWORKS Boards per System 64 Chapter 8 SmartWORKS LD and LD eh 65 NOTE PCI express boards are available Contact your sales representative for infor mation on hardware availability 2 2 0 0 cc cee eee ees 66 Introduction SmartWORKS LD 0000 eee 66 Unique Features icc ets co a He eke ee ee ee ee hea deed ek ed 66 SmartWORKS LD HardWar ssciis cessive cate ewive denise sere de ds 70 A OO Jumper Terminations ste dec ias oooh dee a wits haces ai da a ta a Os 70 Audio JACK JUMPERS amp seen e el ee ea bide nee CEES Dawe ele bE AMEE EVERY 70 3 3 V to 5 V Jumper LD 101 only eee nent ene eee e eens 71 Board Statu
79. ing the MTIpEnableSignalingProtocol API The parameters associated with this function are PBX specific Refer to the SmartWORKS IPX Integration Guide for PBX specific instructions SmartWORKS IPX Installation and Wiring 117 BOARD NUMBERING When the SmartWORKS driver loads it scans all PCI slots of the system to locate AudioCodes boards As the boards are located the driver assigns Physical Board Numbers to each These board numbers are assigned sequentially from zero and are linked to the address or slot number of the physical PCI slot the card is located in If an additional board is inserted into a PCI slot with a lower address the board numbers are reassigned CHANNEL NUMBERING The IPX is not a channel based card The RTP protocol which carries voice traffic on a VoIP network is virtually connectionless To track individual calls on each IPX board a unique Session ID is assigned to each connected call For more information refer to IPX Integration Guide for a detailed explanation USING UTILITIES TO TEST INSTALLATION AudioCodes ships utilities with each CD ROM SmartControl is a control panel used for board configuration SmartView is an application provided by AudioCodes used to test board functionality after installation Developers or System Administrators by using the commands accessible via the SmartView interface can test whether the board is installed and configured properly for the network This sect
80. interfaces numbered 0 2 Ports 1 and 2 are configured in promiscuous mode and receive all packets from the tapped line A typical application relies on one port to receive upstream packets while the other receives downstream packets direction of traffic is relative to local endpoints The third port is used to transmit media RTP media packets to a recording device Only the third port must be configured on the IPX as it is an active port Users must supply the IP address subnet mask for this port When the board s default gateway is configured it must be a gateway that is available to the port used for media forwarding The IPX also supports DHCP This feature can be enabled on a port by port basis All of the above configuration can be accomplished with the API NOTE The board s driver must be restarted after modifying these values LICENSE KEY Media forwarding by the IPX is limited by a license key By default the IPX is capable of forwarding a maximum of 8 concurrent media sessions to a recording apparatus A license key may be purchased to support additional media forwarding capabilities Instructions on how to add and verify the license key are available in the PX Integration Guide CONFIGURING THE SYSTEM PROTOCOL By design the IPX is capable of decoding more than one VoIP protocol at the same time Users must enable the protocol decoding stacks running on each board To do this users can enable protocol stack decoding us
81. ion as it does not have the H 100 interface SmartWORKS LD Software Default TDM connections for the SmartWORKS LD are contained below NOTE After installing SmartWORKS and the SmartWORKS LD board you must also configure impedance Open the SmartControl Panel select the Parameters tab then set the OffHookImpedance to match your network environment FCC ETSI Australia or China Upon startup of the driver and DLL the initial configuration for all channels is as follows The primary input of each channel is connected to the output of the telephone line interface and the secondary input of each channel is not connected The channel output is connected to the input of a the telephone line interface e Mixing is disabled Output source is set to decoder e The initial state of the line interface is ON HOOK for all the channels e Audio jack is not connected to the TDM bus Telephone Line Interface Each SmartWORKS LD channel has its own analog line interface module that is capable of incoming ring signal detection forward and reverse loop current detection alert tone generation and voice band signal monitoring This line interface operates in both ON HOOK and OFF HOOK mode In ON HOOK mode voice band signal monitoring alert tone generation and caller ID detection is enabled In OFF HOOK mode forward and reverse loop current detection and voice band signal communication is enabled NOTE Under power failure co
82. ion demonstrates how to use SmartControl and SmartView to test basic board functionality after installation For complete information about using SmartView with the IPX refer to the last chapter in this book VERIFY SETUP 1 Run the SmartWORKS Control Panel 2 Click on the Board tab Select the board number that represents the IPX board Verify that the board information port IP Addresses and SubNet Address are configured correctly TEST BOARD FUNCTIONALITY 1 Run SmartView From the Start Menu select Programs gt Ai Logix gt Smart WORKS gt SmartView exe 2 Open Board From the Tool Bar select System gt MTSysStartup This opens the board 3 From the Tool Bar select System gt MTResyncTime If the board is operating correctly then two events are visible in the Event Viewer of the SmartVIEW application EVT_SYS_SYNCTIME_OLD and EVT_SYS_SYNCTIME_NEW AudioCodes Inc 118 SmartWORKS User s Guide A Audio Jack LD 73 LD 101 73 NGX 58 C CODECs 21 F Figure 5mm to 3 pin connector audio cable 58 74 Connecting the Audio Cable to the Audio Jack 58 74 DP E1 Wiring Diagram 39 DT T1 E1 Wiring Diagram 89 E1 Trunk to SmartTAP DP Channel Map 42 E1 Trunk to SmartTERM DT Channel Map 84 Installing an MX80 Expansion Card 62 Jumper J8 Installed 33 85 100 SmartTAP DP LEDs 34 SmartTAP DP Logical Card Model 31 SmartTAP NGX and Components 56 SmartTAP NGX LEDs 56 57 SmartTAP NGX Logical Card M
83. ir parameters MAKING A CONNECTION TO THE CT Bus Four functions are provided by the API to connect the channel output to the MVIP or H 100 bus NOTE The NGXe does not support the H 100 bus MTSetOutput MTResetOutput MTSetInputs MTResetInputs For more information on using these API functions refer to the SmartWORKS Developer s Guide y AudioCodes Inc SmartWORKS User s Guide 62 Installing an MX80 Expansion Card The SmartWORKS NGX is field upgradable and can expand it s channel capacity with the addition of MX80 8 channel expansion cards Up to two MX80s can be installed onto a SmartWORKS NGX for a total of 24 channels 8 channels on the NGX base board 8 channels per MX80 expansion card To install the MX80 expansion card s perform the following steps 1 Remove the SmartWORKS NGX from its PC Be sure to wear an ESD wrist strap and unplug the PC before removing the NGX 2 Identify the two expansion areas on the SmartWORKS NGX base board see Figure 7 11 If you are only installing one MX80 expansion card you must use expansion area 1 If you are installing two cards the installation order does not matter 3 Properly align the MX80 and secure it to the NGX using the screw posts that were provided 4 Re install the NGX and restart the PC Figure 7 11 Installing an MX80 Expansion Card Screw holes SmartWORKS NGX with one MX80 installed We X N oe A A TN X x A s x aes AS me
84. is function to match board location in a chassis with its board number CR18 This LED is used to indicate thatTDM clock termination is enabled ON indicates the TDM clocks are being terminated NOTE to terminate clocks jumper J8 must be closed SmartWORKS PCM and PCM eh Installation and Wiring 101 CR21 This LED indicates the state of the CPU This LED is turned ON by the local CPU upon successful initialization TRUNK STATUS LEDS Two Trunk Status LEDs per trunk are included to help troubleshoot installation problems As shown below they are located next to the cable connections NOTE Port numbering begins with port 0 The top port or the port nearest the bracket screw is port 0 Figure 11 4 Trunk Status LED Locations Trunk2 Trunk 1 The following table shows possible states of the trunk LEDs TABLE 11 5 SMARTWORKS PCM TRUNK STATUS LEDS Lights Red Green Status OFF OFF Trunk is disabled OFF ON Normal Operation trunk is enabled and in sync ON ON Trunk is enabled but not in sync ON OFF Trunk is enabled but no signal O 00 OO Installation and Wiring The following section reviews the installation of the SmartWORKS PCM cards NOTE The maximum allowable cable length from the PBX to the SmartWORKS PCM cards is 30 meters 100 feet PRE INSTALLATION Some applications require multiple boards connected via a CT Bus cable MVIP or H 100 For synchronization
85. is programmed to monitor T1 trunks with no signaling protocol selected the board reports having 24 channels per trunk a total of 24 on the DP 3209 and 48 channels on the DP 6409 The first 24 channels are connected to 24 timeslots on the first trunk Channels 25 48 on the DP 6409 boards are connected to timeslots of the second T1 trunk as depicted below Figure 5 1 T1 Trunk no signaling protocol To SmartWORKS DP Channel T1 Trunk to SmartWORKS DP Channel Map T1 Trunk 1 Timeslots SmartWORKS DP Channels T1 TRUNKS CONFIGURED FOR ISDN PRI For the DP models with ISDN protocol stack support the board reports the presence of 23 or 46 channels of which channels 1 23 are connected to 23 timeslots on the first T1 trunk while channels 24 46 DP 6409 are connected to 23 timeslots on the second T1 trunk Timeslot 24 on both trunks carries D channel information which is processed by the on board ISDN protocol stack Call events produced by the ISDN DP protocol stack are reported as channel events Figure 5 2 T1 PRI Trunk to SmartWORKS DP Channel Map T1 PRI Trunk to SmartWORKS DP Channel Map T1 Trunk 1 Timeslots T1 Trunk 2 Timeslots NOTE 24 D Channel 42 AudioCodes Inc SmartWORKS User s Guide TI TRUNKS CONFIGURED FOR NFAS Each T1 trunk provides 24 timeslots 0 trough 23 When configured for NFAS only one D channel is required per system The D channel on the first trunk timeslot 24 on the first b
86. ith each CD ROM SmartControl is a control panel used for board configuration SmartView is an application provided by AudioCodes used to test the functionality of SmartWORKS products Developers or System Administrators by using the commands accessible via the SmartView interface can test whether the board is installed and configured properly for the network as well as view events generated as the board is used This section demonstrates how to use SmartControl and SmartView to test basic board functionality after installation For complete information about using these and other utilities refer to the SmartWORKS Utilities Guide VERIFY SETUP 1 Run the SmartWORKS Control Panel 2 Click on the Board tab Select the board number that represents the DP board Verify that the board information is displayed correctly 3 Click on the System tab Verify that the settings are correct VERIFY EVENTS Run SmartView From the Start Menu select Programs gt Ai Logix gt SmartWORKS gt SmartView exe Open Channels From the Tool Bar select System gt MTSysStartup This opens the board and all channels 44 AudioCodes Inc SmartWORKS User s Guide At this point the system is set up to operate and capture events Verify that the first trunk is connected to a simulator or a network connection so that a call can be monitored with the DP 2 Highlight the first channel on the first trunk using the SmartView Interface 3 F
87. j A ry he ome el i gt tergate Peat opestecd tiped ide dear dear seat zt MA E p ry F J i a I xi Al CR17 When ON this LED indicates the DSP has been started The light is on when the processor is running CR18 This LED is used to monitor the state of the PCI connection This LED blinks while the board is initializing and then will turn off Ifthe board is reset the light is on CR19 This LED indicates the state of the Coldfire Processor This LED is on when the processor is running LD809 AND 409H LEDs Five board status LEDs are located on the SmartWORKS LD809 and LD409H The location of each LD is shown below with an explanation following the picture AudioCodes Inc 72 SmartWORKS User s Guide NOTE The LD409H does not have CR34 as it only has one DSP LD809 and LD409H LEDs CR17 CR33 AND CR34 When ON these LEDs indicate the DSP has been started The lights are on when the processors are running CR33 matches DSP 0 and CR34 matches up with DSP 1 NOTE LD409H does not have CR34 CR37 This LED indicates that the TDM clock is terminated This LED is turned ON by the local TDM switch This light will be ON if H 100 clocks are terminated CR17 This LED is used to monitor the state of the PCI connection This LED blinks while the board is initializing and then will turn off Ifthe board is reset the light is on CR36 This LED indicates the state of the Coldfire Pro
88. k with ISDN signaling B8ZS line coding ESF framing Configure the board and framers through the SmartControl applet configuration tool that is provided on the SmartWORKS CD ROM CHANNEL MAPPING The following information details how timeslots on the trunk are mapped to DT channels for various trunk types and protocols T1 trunks with Robbed Bit Signaling When a SmartWORKS DT is programmed to terminate T1 trunks with Robbed Bit Signaling the board reports having 48 channels The first 24 channels are connected to 24 timeslots on the first trunk and channels 25 48 are connected to timeslots of the second T1 trunk as depicted below Figure 9 2 T1 Trunk to SmartWORKS DT Channel Map T1 Trunk to SmartWORKS DT Channel Map T1 Trunk 1 Timeslots T1 Trunk 2 Timeslots uI P32 2 14 P32 SmartWORKS DT Channels E1 TRUNKS El lines provide 32 timeslots 0 trough 31 Framing and synchronization is carried out on timeslot 0 D channel information signaling data is carried on timeslot 16 and B channel information voice is carried on timeslots 1 15 and 17 31 Switching trunk type from T1 to E1 changes the number of available channels on the SmartWORKS DT from 48 to 60 Channels 1 30 are connected to 30 timeslots on the first E1 trunk while channels 31 60 are mapped to the second E1 trunk Regardless of what signaling protocol is used CAS or ISDN the number of channels on an E1 trunk remains the same AudioCodes Inc
89. lace a call on the first channel Do the following 1 Highlight the first channel using the SmartView Interface 2 From the Toolbar select Settings then select T Get Set EventFilters Enable Activity and Silence by placing a check in each box Place or receive a call on the first channel 4 Look for the following events in the Event Viewer EVT_CC_ call control events EVT_ACTIVITY EVT_SILENCE If no events are generated verify the following a Use SmartView to look for errors on the line indicating a connectivity issue FramerStatistics gt MTGetT1 E1FramerStatistic b Check your tap and verify that the wiring matches the tip and ring schematic provided c Monitor another channel to verify the channel is not bad CHECK RECORDING 1 UsingSmartView highlight a monitored channel 2 Initiate a phone call and keep the line open 3 From the Tool Bar select Media gt TRecFile Set the following File Name Filename wav the wav extension must be appended Data Format This must be set as MSGSM Click the Advanced button Under the MS Wave Option select RIFF Format Data 4 Stop recording from the toolbar select Channel Functions gt MTStopChannel 5 You can play this back using any standard Media Player If the recording contains static or noise a View the tap connection and verify that there are no loose lines b Check whether the actual phone line contains static it may just be a bad line
90. le uplink port on the slave Switch transmits onto pair 1 amp 2 Refer to the wiring illustration on the casing of the tap box These two lines then pass into the two receiving Ethernet devices on the IPX SmartWORKS IPX Installation and Wiring 115 NOTE If using a TX100i both the IPX and the TX100i can be installed into the same server The following diagram shows one example of a tapping scenario Core Switch TX100i Workgroup Switch IPM 260 TX100i Workgroup Switch Switch 116 AudioCodes Inc SmartWORKS User s Guide ESD PRECAUTIONS Switch off the power and remove power cords before opening the computer case Do not re attach power cords or switch on power to the computer while the computer case is removed Y Exercise ESD Precautions Wear an ESD wrist strap Secure the card in a PCI slot with a chassis screw Boot up the computer The when board start up is complete LEDs CR2 4 will be a solid green NOTE Cancel out of the Windows Found New Hardware screen Place the SmartWORKS CD into the CD ROM and allow the board installation to finish When software installation is complete the computer is operational and does not have to be rebooted BOARD CONFIGURATION After the board and software is installed the following configuration is required After these changes are made the board drivers must be restarted ETHERNET PORT CONFIGURATION The IPX has three ethernet
91. lowing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation C Made in the USA Agency Approvals and Homologations A complete list of all agency approvals is available on the SmartWORKS CD ROM Ringer Equivalence Numbers The ringer equivalence number REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company On AudioCodes SmartWORKS hardware the REN is part of the product identifier and has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g if was 03 it would be a REN of 0 3 Individual SmartWORKS product RENS are as follows SmartWORKS LD409 US 5SERC13BNPTOO AC REN lt 0 5 SmartWORKS LD409H US 5SERC13BNPTOO AC REN lt 0 5 SmartWORKS LD809 US 5SERC13BNPTOO AC REN lt 0 5 SmartWORKS LD1609 US 5SERC13BNPTOO AC REN lt 0 5 SmartWORKS LD2409 US 5SERC13BNPTOO AC REN lt 0 5 Telephone Company Notices The following notices relate to network damage change notices dama
92. ltage reporting and polarity reversal detections Enhancements such as low bit rate coders G 723 1 and G 729A add to the value of this product DSP At the center of the SmartWORKS LD are modern DSPs that provide enough power to process up to 4 full duplex channels per DSP Each voice resource has a full set of detectors encoders and decoders along with numerous voice processing functions such as automatic gain control AGC automatic volume control AVC call progress detection and adaptive echo cancellation In addition to traditional voice resources it also has summation resources Each summation resource has 8 inputs with independent gain control per input The high impedance analog interface has been designed to support line voltage detection and alert tone insertion The SmartWORKS LD hosts 8 line interface modules Each line interface has a forward and reverse loop current detector ring detector and a hook switch Programable forward and reverse voltatage detection is available in passive mode In the ON HOOK mode the line interface has the following capabilities recording Caller ID detection alert tone generation and ring detection A visual representation of the SmartWORKS LD architecture is provided on the next page NOTE Each board in the LD series is unique For example the some LD boards have a RJ 14 connector while others use an RJ 21 The number of DSPs is also board dependant The logical card model remains the sam
93. martWORKS APIs A change in line voltage produces an event for either starting receiver taken off hook or stopping receiver placed on hook recording Each voice resource has a full set of detectors encoders and decoders along with numerous voice processing functions such as automatic gain control AGC automatic volume control AVC and adaptive echo cancellation Each line interface has a forward and reverse loop current detector ring detector and a hook switch In the ON HOOK mode the line interface has the following capabilities recording Caller ID detection alert tone generation and ring detection SMARTWORKS DT Our digital terminating single slot board that is equipped with two T1 or E1 interfaces and a full set of voice resources The DT terminates two T1 or E1 trunks which are selectable through the SmartControl applet Each board has two framers that are connected with voice resource channels through the programmable TDM switch Intended applications include the following capabilities e Interactive Voice Response IVR e Voice Messaging Speech Recognition Call Logging e ACD Routing SMARTWORKS PCM PCM32 is the common name for the proprietary BT Syntegra ITS switch using PCM32 Megalink protocol AudioCodes SmartWORKS PCM3209 and PCM6409 boards include PCM32 trunk interface s with Voice Resources The SmartWORKS PCM series cards have been designed to combine the same features and capabilities of SmartWORKS
94. martWORKS DP is capable of extracting signaling bits Configure the boards signaling protocol to None on either a T1 or E1 line The SmartWORKS DP can extract the ABCD signaling bits and present them for use upon a state change CO to CPE or outgoing CPE to CO direction Signaling bits extraction is disabled by default To enable ABCD signaling extraction use the MTEnableFramerABCDSignalingEvent API Once enabled the following events are generated e EVT_INCOMING_SIGCHANGE e EVT_OUTGOING_SIGCHANGE NOTE When configured for CAS ISDN events EVT_CALL_ are not generated SmartWORKS DP and DP eh a Introduction PRE INSTALLATION Before installing the SmartWORKS DP it is important review the following pre installation information UNDERSTAND NETWORK PROTOCOLS Before using the SmartWORKS DP as a tapping device it must be configured properly The following table shows the configuration options The board must be configured to the specifications of the local network Framing Line Coding Signaling Protocol T1 SF D4 AMI ISDN ESF B8ZS NFAS None use for CAS E1 Basic G AMI ISDN CRC 4 HDB3 DASS2 None use for CAS DPNSS MFR2 China Brazil CLOCK TERMINATION Some applications require multiple boards connected via a CT Bus cable MVIP or H 100 For synchronization purposes the last board in the chain must terminate the TDM clocks If the last board in your system is the SmartWORKS DP
95. me and license Cpl the control panel DP the firmware for the DP boards DT the firmware for the DT boards LD the firmware for the LD boards NGX the firmware for the NGX boards PCM the firmware for the PCM boards IPX the firmware for the IPX boards HPX the HPX service and WinPCap DynamicConfig the registry key for the dynamic configuration feature Documentation the SmartWORKS documentation SDK includes the following Apps the SmartView application Inc the header files for development Lib the library files for development A AudioCodes Inc SmartWORKS User s Guide SDK Contents The files detailed below are copied to your PC during the SDK installation process To locate these files view the Readme file by clicking Start gt Programs gt Ai Logix gt SmartWORKS 12 Release Notes General notes about the release installed SmartWORKS User s Guide The universal user s guide for the SmartWORKS family of products SmartWORKS Developer s Guide The developer s guide for the SmartWORKS SDK This manual details all of the custom API functions included in the SmartWORKS SDK theories of operation for the SmartWORKS product family and implementation instructions for Smart WORKS features SmartWORKS Utilities Guide A user guide explaining each of the SmartWORKS utilities SmartWF SmartView SmartProfiler and the SmartControl panel NGX Integration Guide Designed to aid develope
96. n used the channel source must be defined by using MTSetOutputSource The incoming data is passed from the DSP output into the CT Bus plus processed on the board for recording The following can still be applied to incoming data DTMF MEF Caller ID Activity detection Automatic Gain Control and Gain MTSetCTRoute recommended for use with SmartWORKS DT and SmartWORKS LD boards It is important to note the audio passed onto the CTBus cannot be controlled with any gain volume control MTSetFramerOutput used by the SmartWORKS NGX DP and SmartWORKS DT boards When is API is used framer output is passed directly to the CT Bus and into the board s DSP for processing The data passed onto the CT Bus by passes the boards DSPs therefore the following in not applied DTMF MF Caller ID Activity detection Automatic Gain Control and Gain MTSetInputs routes data from the CT Bus via the boards primary and secondary inputs Supported by all SmartWORKS boards H 100 OVERVIEW The main features of H 100 are 32 data streams and up to 4 096 timeslots Programmable data rate from 2 048 to 8 192 Mbps for the first 16 streams Fixed rate of 8 192 Mbps for the second group of 16 streams e Two sets of timing signals that allow for implementation of the clock fallback mechanism CT_C8_A B and CT_FRAME_A B NOTE For a full description of the H 100 bus visit ECTF online MVIP OVERVIEW The MVIP bus has 16 streams each stream has 32 tim
97. nd Wiring 35 LEDs 34 Logical Model 31 Pre Installation 33 Protocol Support 31 SmartWORKS DT 81 Channel Mapping 83 Hardware 85 Inputs 90 LEDs 85 Logical Card Model 82 Protocol Support 91 Telco Connections 87 SmartWORKS LD 65 Audio Jack 73 Hardware 70 Interfaces 67 Jumpers 70 LEDs 71 Logical Card Model 67 Telco Connections 74 Telephone Interface 76 Voltage Detection 68 SmartWORKS LD 101 Audio Jack 73 Hardware 70 Interfaces 67 Jumpers 70 LEDs 71 Telco Connections 74 Voltage Detection 68 SmartWORKS logical card model 18 SmartWORKS NGX 47 Audio Jack 58 Hardware 56 Installation 50 LEDs 56 Logical Model 49 MX 80 57 MX80 Installation 62 RTS Box 55 Telco Connections 59 SmartWORKS PC 95 SmartWORKS PCM 95 Board Features 97 Channel Count 98 Channel Numbering 104 Framer 96 Hardware 99 Interface Configuration 104 Interfaces 96 LEDs 100 Logical Card Model 99 Logical Model 99 Pre Installation 101 Telco Connections 103 Trunks 96 Wiring 101 T Table CODECs 21 loss plan line interface 78 SmartTAP DP trunk status LED Meanings 35 101 SmartTERM DT trunk status LED meanings 87 Telco Connections DT 87 LD 74 LD 101 74 PCM 103 Telco Connectors DP 36 NGX 59 Tip Ai Logix s documentation 8 Windows 2000 automatic detection of hardware 7 121 Index 122 1ndex
98. ndary input which facilitates recording Each input has its own set of DTMF MF and activity detectors Both MF R1 and R2 tones are detected The primary input also has Caller ID detection and a Call Progress Monitoring capabilities All detectors can be enabled or disabled via the SmartWORKS API On analog systems the primary input is the main source of voice data The secondary input is used when recording both sides of a trunk conversation T1 or E1 INPUT MIXER Each logical channel has a two way mixer that can be used to combine the primary and secondary voice data inputs The mixer is enabled or disabled through software control on a per channel basis These inputs are very useful when recording digital trunks T1 or E1 in which case the voice logger has to add mix both sides of the conversation HOST INTERFACE The host interface is used to move voice data to and from the logical channel It is also used to control how event data is communicated The host interface is a 33 MHz PCI2 2 compliant bus TDM Bus Logical channels connect to and communicate with other devices in the system through a TDM switch By default each channel is connected to the local TDM switch via two inputs and one output Along with the local bus the TDM switch connects to other boards in a system via an MVIP or H 100 interface global bus The user can connect any logical channel to a desired MVIP or H 100 timeslot using API function calls TDM EN
99. nditions this equipment may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use Figure 8 7 shows the Telephone Line Interface model SmartWORKS LD and LD eh Telephone Line Interface Figure 8 7 Telephone Line Interface Port 2 ON N D Eo Out gt Port 1 O Analog line Hook Switch gt P sj ort 3 OFF ferm n Itis important to understand the basic characteristics of the line interface incorporated in the board design Port 1 consists of two wires Tip and Ring and is connected to the loop start analog line Port 2 is a PCM output from the telephone line interface This output is connected to the primary input of the DSP resource DR It may also be connected to the TDM Bus through a standard API function Port 3 is a PCM input to the telephone line interface This input is connected to the output of the DSP resource DR It may also be connected to the TDM Bus through a standard API function 78 AudioCodes Inc SmartWORKS User s Guide The loss plan for the line interface is shown below TABLE 8 1 SMARTWORKS LD LINE INTERFACE LOSS PLAN Port Path Description Loss Gain From 1 to 2 Receive loss incurred while recording 0 3 dB 1000 Hz The channel state is OFF HOOK From 1 to 2 Receive loss incurred while recording 5 5 dB 1000 Hz The channel state is ON HOOK From 3 to 1 Transmit loss from DR to anal
100. nge 61V to 61V Users can control Threshold High and Threshold Low ranges through API parameters with recommended settings of Threshold High 16V and Threshold Low 4 V Below is a test setup in SmartView to describe LD operation 1 Under SmartView select Settings then select MT Get Set LV Params Detect 2 Check current voltage if positive go to step 7 if negative continue with step 3 3 Close the Loop Voltage screen 4 Choose Settings then select MT Get Set ReverseLoopPolarity 5 Change to Reverse and select the OK button Close the Loop Polarity screen 6 Choose Settings then select MT Get Set LV Params Detect 7 Set Threshold low to 4 and Threshold high to 16 This is a recommended setup for 24V systems ensure your onhook state is above threshold high and your offhook is between 4 16 8 These settings will give you SmartWORKS LD and LD eh Introduction SmartWORKS LD 69 a EVT_LVOLTAGE_ABOVE for an Onhook state Generated when line voltage is measured ABOVE the Threshold High value b EVT_LVOLTAGE_OFFHOOK for an offhook state Generated when line voltage is measured in between the Threshold High and Threshold Low values c EVT_LVOLTAGE_BELOW for a line that is not connected Generated when line voltage is measured BELOW the Threshold Low value About Deglitch Time When using the MTSetLVParams API one parameter Deglitch Time is used to control De bouncing time in unit of 10ms Wh
101. nly with compatible UL Listed PC server etc that have installation instructions detailing user installation of card cage accessories IMPORTANT INSTALLATION NOTE While installing the IPX for development purposes or testing users may not install the tap point the TX100 between two switches While using this product in a lab developers may choose to connect a phone directly to the TX100 AudioCodes has observed that some IP phones to not terminate the signal and rely on terminating network devices such as a switch When a non terminating phone is connected directly to the TX100 the signaling information passing from the TX100 to the IPX is not correct The AudioCodes lab has noticed that the Dchannel path from the PBX to the phone is broken and these type of events are not reported by the IPX Should users experience this type of problem while tapping with the IPX they should change their network configuration and position the TX100 between two terminating devices such as two switches AudioCodes Inc 114 SmartWORKS User s Guide CABLE LENGTHS When planning a tapping system it is important to understand cable length restrictions The following is recommended by AudioCodes A B lt 100m External B C lt 100m Networks A C lt 100 m Core Switch Tap Point TX100 UA Recorder TOPOLOGY OF THE TAPPING SYSTEM On traditional telephone networks all voice and call control information passes through a cent
102. oard is used to for all trunks on the system The first trunk of the first board reports 23 channels while all other trunks on the system use 24 channels NOTE Up to 15 NFAS trunks can be monitored in a single NFAS group Figure 5 3 T1 NFAS Trunk to SmartWORKS DP Channel Map T1 NFAS Trunk to SmartWORKS DP Channel M T1 Trunk 1 Timeslots T1 Trunk 2 Timeslots SmartWORKS DP Channels NOTE 24 D Channel E1 TRUNKS CONFIGURED FOR ISDN PRI DASS2 DPNSS MFR2 OR CAS CHANNEL ASSOCIATED SIGNALING Each E1 trunk provides 32 timeslots 0 trough 31 When configured for ISDN the board reports having 30 channels per trunk a total of 30 on the DP 3209 and 60 channels on the DP 6409 Framing and synchronization is carried out on timeslot 0 D channel information signaling data is carried on timeslot 16 and B Channel information voice is carried on timeslots 1 15 and 17 31 Channels 1 30 are connected to 30 timeslots on the first E1 trunk while channels 31 60 DP DP 6409 are mapped to the second E1 trunk NOTE With DPNSS channels that are flagged as virtual are treated the same as real or non virtual channels Figure 5 4 El PRI DASS CAS DPNSS MFR2 Trunk to SmartWORKS DP Channel Map E1 Trunk to SmartWORKS DP Channel Map E1 Trunk 1 Timeslots E1 Trunk 2 Timeslots Eelere Lo 2 fs ps fie 7 30 1 SmartWORKS DP Channels NOTE Oo Reserved slots El TRUNKS CONFIGURED FOR NO PROTOCOL
103. odel 49 SmartTAP NGX Wiring Solution 1 52 SmartTAP NGX Wiring Solution 2 53 SmartTAP NGX Wiring Solution 3 54 SmartTERM AT Logical Card Model 67 SmartTERM DT LEDs 86 SmartTERM DT Logical Card Model 82 T1 PRI Trunk to SmartTAP DP Channel Map 41 T1 Trunk To SmartTAP DP Channel Map 41 T1 Trunk To SmartTERM DT Channel Map 83 Telco Connector Pinout J18 75 Telco Connector Pinout 59 Telephone Line Interface 77 Trunk Status LED Locations 34 87 101 I Important 3 3V power supply 6 location of firmware files 10 NGX MX80 expansion card 7 primary and secondary channels 28 J Jumper DP 33 DT 85 PCM 99 Jumpers LD 70 Index 119 LD101 70 L LED 100 LED Location SmartTAP DP 34 SmartTAP NGX 56 57 SmartTERM DT 86 Trunk Status 34 101 LED Meanings SmartTAP DP trunk status 35 101 LEDs DP 34 DT 85 LD 71 LD101 71 MX_80 57 NGX 56 PCM 100 line interface loss plan SmartTERM AT 78 Logical Card Model DP 31 NGX 49 Logical Model DT 82 LD 67 PCM 99 loss plan for the line interface 78 M MX 80 57 MX80 Installation 62 P Pin Out DP 36 DT 89 LD 74 LD101 74 NGX 59 PCM 103 R Related Documents 2 RTS Box 55 S SmartTAP DP trunk status LED Meanings 35 101 SmartTERM AT line interface loss plan 78 SmartWORKS 107 120 ndex SmartWORKS AT 107 SmartWORKS DP 27 Alarm Management 44 Architecture 30 Board Configuration 40 Channel Numbering 41 Inputs 28 Installation a
104. ofiles can be replaced at any time to better suit the needs of a particular application For more information refer to the application note Call Progress Monitoring CALLER ID All SmartWORKS boards support Bell 202 and V 23 standards These standards are used on analog systems where caller ID is passed over the voice channel SmartWORKS LD Boards which support ISDN rely on call control structures to obtain this information PRI SmartWORKS DT or SmartWORKS DP BRI Smart WORKS NGX Some PBX models also pass this information into the phone LCD display When this option is present the Caller ID can be obtained from D channel SmartWORKS NGX ACTIVITY DETECTION The Activity Detector is capable of monitoring the line for activity and silence It features programmable parameters such as activity threshold silence threshold minimum silence and minimum activity duration The events generated by this feature are enabled by default and can be disabled using the MTSetEventFilters API AUTOMATIC GAIN CONTROL Each board features an optional automatic gain control AGC followed by a gain stage AGC handles a wide dynamic range that is typically encountered when a voice logger is connected close to a PBX By default this feature is disabled but can be enabled using the MTAGCControl API A fixed gain stage is proved to adjust the overall amplitude of the received voice data This gain stage can be set to a value from 50 dB to 24d
105. og line 3 3 dB 1000 Hz Both PBX and channel interface have 600 Ohm impedance The channel state is OFF HOOK From 3 to 1 Transmit loss from DR to analog line 22 4 dB 1300 Hz The PBX has a 600 Ohm impedance The channel state is ON HOOK From 3 to 2 Loss associated with echo path 32 dB 1000 Hz Port 1 is connected to telephone line Both PBX and phone have 600 Ohm impedance Phone is in OFF HOOK state From 3 to 2 Loss associated with echo path 5 1000 Hz Port 1 is connected to telephone line The PBX has a 600 Ohm impedance The channel state is ON HOOK Due to receive loss from Port 1 to Port 2 activity detection settings have to be adjusted by the amount of loss to reflect signal energy on the monitored analog line Recordings without AGC are also impacted unless gain is applied To achieve O dB overall gain from the line to the recorded file the amount of gain should be equal to the receive loss DTMF GENERATION DTMF tone duration and tone pause have a fixed minimum of 75 mS Additionally the DTMF low gain and high gain are respectively fixed at 9500 and 12000 which meets FCC requirements ALERT TONE In ON HOOK mode SmartWORKS LD offers voice band signal monitoring and alert tone generation to be used in call logging applications Due to the substantial loss from Port 3 to Port 1 20 dB alert tone amplitude must be set to 4 dBm resulting in a 24 dBm output to the line which meets
106. on a per channel basis A GSM 6 10 decoder and a 32 kbp s G 726 encoder can be used at the same time on any given channel In addition to decoders the SmartWORKS LD is capable of tone generation The MTPlayTone function provides single and dual frequency tone generation with frequency components from 300 3400 Hz programmable amplitude duration and cadence e g SIT tones MF tones dial tone etc 70 AudioCodes Inc SmartWORKS User s Guide SmartWORKS LD Hardware The following section details the SmartWORKS LD hardware including jumper and LED locations as well as meanings H 100 JUMPER TERMINATION Each board that supports a H 100 bus LD409H LD809 LD809X LD1609 and LD2409 must use a jumper to terminate the bus clock Jumper J7 is located just below the H 100 bus on each board The CR37 LED will be ON if clocks are terminated on the LD409H and LD809 The CR9 will be ON if clocks are teminated on the LD809X LD1609 and LD2409 For more information on clock termination see Board to Board Connections and TDM Clock Termination on page 76 AUDIO JACK JUMPERS Two jumpers control the audio jack One two pin jumper controls the power to the microphone while the other three pin jumper controls the use of a microphone or headset All audio jack jumpers are located directly behind audio jack on each board POWER JUMPER If the microphone on the headset is not dynamic i e power must be supplied to it
107. on diodes have been added to RTS boxes REV E or greater This protects the box from damage resulting from in rush current AudioCodes still recommends proper installation procedures as outlined in the Proper Installation of the RTS application note NOTE AudioCodes does not support the use of the RTS box when integrating with a Siemens system using an older SLMR line card Refer to the Technical Bulletin Known Issue RTS Box The following diagram shows a very simple installation Pinout of PBX and phone connections Mitel SX 2000 Avaya Index or Siemens IBM Rolm 9751 CBX NGX RTS A Pin42 Ring 17 Pin 43 Ring 18 Pin 44 Ring 19 Pin 45 Ring 20 Pin 46 Ring 21 Pin 47 Ring 22 Pin 48 Ring 23 Pin 49 Ring 24 Not Connected 4RJ21X connectors 1 Male 3 Female I SmartWORKS NGX 2 i Channels 13 24 SmartWORKS NGX 1 j Channels 1 12 To Phones max of 24 phones EVENT REPORTING When using the RTS box two of the NGX channels are used per each channel that is tapped on the live network One NGX channel is used to receive D Channel information while the other is receiving the voice data All events are passed to a single event queue for both channels If your GCI index is set to 0 then channels 0 and 1 receive data for the first line on the network All events are reported in channel 0 s queue while event reporting continues on channel 2 4 6 for all subsequent channels y AudioCodes Inc SmartWORKS User s
108. oring LED with the following occurrences ON indicates that the board has successfully loaded OFF no communication to the board BLINKING board ready to be downloaded and the driver is properly commu nicating with the board After the DLL is loaded this light will stop blinking If light continues blinking the download failed or board panic has occurred MX 80 EXPANSION LEDs Figure 7 7 displays the SmartWORKS MX 80 expansion card LED The LED is DSP started If the LED is ON the board downloaded successfully This doesn t occur until the first time an application starts Figure 7 7 MX 80 Expansion LED is located on the underside of the board 58 AudioCodes Inc SmartWORKS User s Guide Making Connections AUDIO JACK AuDIO CABLE The following sections cover audio jack audio cable Telco and MVIP connections NOTE This unit is for use only with compatible UL Listed PC server etc that have installation instructions detailing user installation of card cage accessories The SmartWORKS NGX is equipped with a 3 pin audio jack that can be used to listen to audio in real time The audio jack is located adjacent to the board s MVIP connector as shown below The audio jack is designed for use with an AudioCodes 3 5mm to 3 pin connector audio cable which facilitates a microphone headset The SmartWORKS NGX series can be used with an optional 3 pin to 3 5mm adapter part num
109. ossover cable is not required when installing these boards AudioCodes Inc 90 SmartWORKS User s Guide Figure 9 9 RJ45 Connector DT6409TE and DT3209TE 1 RX Tip 2 RX Ring 3 NC Not connected 4 TX Tip 5 TX Ring 6 NC Not connected 7 NC Not connected 8 NC Not connected SIGNALING BITS EXTRACTION AND INSERTION To allow custom interfacing with foreign protocols the SmartWORKS DT provides signaling bits extraction and insertion When this feature is enabled the user application reads the current state of ABCD signaling bits and ABCD signaling bits are extracted and presented for use upon a state change Signaling bits extraction is disabled by default Hence user applications must enable ABCD signaling when it is to be used To enable ABCD signaling extraction invoke MTEnableFramerABCDSignalingEvent event VOICE RECORDING APPLICATIONS INPUTS Each channel has two inputs primary and secondary The primary input and the output is connected to the framer Each input has its own set of DTMF MF and activity detectors Both MF R1 and R2 tones are supported The Activity Detector features programmable parameters such as activity threshold silence threshold minimum silence and minimum activity duration The primary input also has a Caller ID detector and a Call Progress Monitor All detectors can be enabled or disabled via the SmartControl applet NOTE Port numbering begins with port 0 The top
110. ould have an ATX power supply connected to the backplane SmartWORKS boards require 2 5Amp 3 3V per board Media drives CD ROM drive Hard Drive space 1 Gigabyte of free hard drive space PCI SPECIFICATION PCI local bus specification Revision 2 2 or later PLATFORMS SmartWORKS release for Windows supports the following platforms Microsoft Windows 2000 Service Pack 3 is required Microsoft Windows XP Service Pack 1 is required Microsoft Windows 2003 Server 32 Bit Microsoft Windows 2008 Server 32 Bit SmartWORKS release for Linux supports the following platforms Special Linux releases are available for the following RedHat Enterprise Server 4 0 AS RedHat Enterprise Server 4 0 ES Product Installation A Installing a SmartWORKS Board RedHat Enterprise Server 4 0 WS Suse Enterprise Server 10 x86 Suse Enterprise Desktop 10 x86 DEVELOPER ENVIRONMENTS Windows Developers In addition to the platform requirements above the Microsoft Visual C 6 0 service pack 5 should be installed for application development Installing a SmartWORKS Board This information pertains to the entire SmartWORKS family of boards ELECTROSTATIC DISCHARGE PRECAUTIONS SmartWORKS boards are electrostatic sensitive and can be damaged by static electricity To prevent possible damage be sure to wear an electrostatic discharge ESD grounded wrist strap whenever handling boards Also SmartWORKS boards should
111. ower failure conditions this equipment may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use In the passive mode the internal circuit snoops the voice signal on the Tip and Ring lines with alert tone generation support The impedance of the snooping circuit should be more than 15 Kohms Each port has a DC voltage detection circuit to monitor DC voltage level between Tip and Ring and its polarity 68 AudioCodes Inc SmartWORKS User s Guide Voice resources are connected to the line interfaces through the TDM bus The SmartWORKS LD design requires all channels on the TDM bus to use the same encoding either u law or A law TDM bus encoding is configured through the SmartControl Panel applet Any channel can be connected to a H 100 timeslot using the SmartWORKS API This is only available on the LD 809 LD809X LD409H LD1609 and LD2409 The audio jack and the line interface module that are provided by AudioCodes are equipped for either y law or A law encoding Once the TDM bus encoding is specified the audio jack and line interface module is automatically configured for the designated encoding type Basic channel structure and capability are consistent throughout the SmartWORKS family of products Variations in structure occur to provide different capabilities For example the SmartWORKS LD structure also has an echo cancellation unit not shown on the diagram tha
112. per J8 on the basecard is used to terminate the clock and control signals on the MVIP or H100 Bus When jumper J8 is closed a connection is established that enables clock termination and activates LED CR18 Jumper J8 is located on the outside of the board see figure below To activate clock termination close the jumper by placing it over both pins to establish a connection By default this jumper is open If only one SmartWORKS card is installed per system or if the CT bus is not connected clock termination is not required 99 AudioCodes Inc Smart WORKS User s Guide 100 BOARD LEDs Nineteen board status LEDs are located on the basecard of the SmartWORKS PCM 6409 The location of each LED is shown in the figure below Figure 11 3 LED Locations CR1 CR16 CR1 8 ON THE 3209 These LED indicates that the DSP has started Each DSP turns its LED ON to indicate a successful initialization CR17 A three stage power and board initialization monitoring LED with the following occurrences ON indicating 3 3V power is supplied and the board is ready for the driver to be loaded OFF indicating the driver has successfully loaded and the board has initialized BLINKING indicating the board initialization process has failed or a board panic has occurred NOTE Invoking the MTBlinkBoard API causes the LED to blink The total number of times it blinks equals the board number 1 Use th
113. ral location the PBX Each channel on the network is tapped individually and a logger is capable of obtaining all voice and call control information from a single point on the network VoIP transmits voice and signaling information along two different paths The challenge of VoIP recording is learning how to design a recording system so that all call data can be tapped per the needs of your application The first chapter of this book provides diagrams of tapping architectures used for trunk recording applications that monitor agent behavior or capturing peer to peer voice The following section provides a detailed view of a tapping system using the AudioCodes tap box TX100 THE TX100 Tap boxes allow loggers to tap into an Ethernet line without adding a point of failure to the system It also does not require a MAC or IP Address therefore remains transparent to the network AudioCodes VoIP product family includes tap boxes TX100i which is installed in a pci slot and the TX100 which comes with a North American or a Universal power supply All TX100 components separate upstream Tx and downstream Rx traffic The tap box is placed anywhere between two network devices It separates traffic on the Ethernet cable into two streams data from pins 3 amp 6 are passed out via the port labeled A while traffic from pins 1 amp 2 leaves the tap box via the port labeled B Typically the master Switch transmits onto pair 3 amp 6 whi
114. re installing the IPX it is important review the following pre installation information UNDERSTAND NETWORK PROTOCOLS By design the IPX is capable of decoding more than one VoIP protocol at the same time Users must enable the protocol decoding stacks running on each board To do this users can enable protocol stack decoding using MTIpEnableSignalingProtocol API CLOCK TERMINATION Though the IPX does have an H 100 bus the functionality is not enabled at this time Clock termination is not required Port LEDs Two LEDs are available per ethernet port Port Connection the bottom LED indicates the state of the connection OFF when disconnected ON when the ethernet cable is plugged in Traffic the upper LED blinks when traffic is passing on the line Figure 12 1 IPX LEDs Traffic Connection BOARD LEDs The IPX has four LEDs used to report board state The following image shows the location of each LED on the back side of the board 112 AudioCodes Inc SmartWORKS User s Guide CR 17 PCI ACTIVATION Three stage power and board initialization monitoring LED with the following occurrences ON indicates that the board has successfully loaded OFF no communication to the board BLINKING board ready to be downloaded and the driver is properly commu nicating with the board After the DLL is loaded this light will stop blinking If light continues blinking the do
115. red for Basic E1 EVT_LOCRCMF_ALARM Loss of CRC multi frame alignment This alarm is not used when configured for Basic E1 EVT_TS16RAI_ALARM Time slot 16 remote alarm indication signal This alarm is not used when configured for ISDN or DASS2 SMARTWORKS DP ALARM RECOVERY PROCEDURE When a loss of signal situation arises on the network PBXs and a Central Office follow the same standard e If a call is not active connected state then the call is released e Ifa call is in an active state connected then a timer is started If the alarm per sists for 90 seconds then the call is released The SmartWORKS DP is designed to follow this same standard If a loss of signal occurs on the tapped network between the local and far side then the SmartWORKS DP is able to decode these alarms and detect the loss of signal Standard operations are followed 46 AudioCodes Inc SmartWORKS User s Guide In the event that the alarm occurs between the tap and the SmartWORKS DP the same loss of signal alarms occur In this scenario the same standard operation is followed The SmartWORKS DP is unable to determine whether the loss of signal has occurred on the tapped network or on the tapping line itself ERRORS AND STATISTICS Framer errors are available for the user application to retrieve when desired The total count equals the number accumulated on the specified framer either since the system was started or since the last call of
116. roduct CD ROM The SmartWORKS Function Reference Library located on the product CD ROM The SmartWORKS Release Notes located on the product CD ROM The SmartWORKS Utilities Guide located on the product CD ROM The NGX Integration Guide located on the product CD ROM The IPX Integration Guide located on the product CD ROM H 100 Hardware Compatibility Specification CT Bus revision 1 0 ECTF Using this Guide E Document Version Control Document Version Control The following has been added to this document since the last release TABLE 1 VERSION CONTROL Page Description REV A 48 corrected channel to timeslot mapping diagrams for E1 CAS Contacting AudioCodes USA Your feedback is important to maintain and improve the quality of our products Use the information below to request technical assistance make general inquiries or to provide comments TECHNICAL SUPPORT For programming installation or configuration assistance use the following contact methods e Call technical support at 732 469 0880 or call toll free in the USA at 800 648 3647 Contact technical support via our online help system Be sure to include a detailed description of the problem along with PC configuration AudioCodes hardware driver versions firmware versions a sample program that demon strates the issue and any other pertinent information To obtain an account for the online help system please contac
117. rom the Toolbar select Settings then select Set Get EventFilters Enable Activity and Silence by placing a check in each box 4 Place a call on the simulator or digital line Look for the following events in the Event Viewer EVT_ACTIVITY EVT_SILENCE EVT_CC_ call control events OR EVT_INCOMING_SIGCHANGE If ABCD was enabled FramerStatistics gt ABCD Signaling 5 If no events are generated verify the following a Use SmartView to look for errors on the line indicating a connectivity issue FramerStatistics gt MTGetT1 E1FramerStatistic b Check your tap and verify that the wiring matches the tip and ring schematic provided c Monitor another channel to verify the channel is not bad CHECK RECORDING 1 Using SmartView highlight a monitored channel 2 Initiate a phone call and keep the line open 3 From the Tool Bar select Media gt RecFile Set the following File Name Filename wav the wav extension must be appended Data Format This must be set as MSGSM Click the Advanced button Under the MS Wave Option select RIFF Format Data 4 Stop recording from the toolbar select Channel Functions then MTStopChannel 5 You can play this back using any standard Media Player 6 If the recording contains static or noise a View the tap connection and verify that there are no loose lines b Check whether the actual phone line contains static it may just be a bad line c Send the recording to AudioCodes
118. rs working behind proprietary PBXs using the SmartWORKS NGX Provides D channel information example call scenarios and observed behavior per PBX model IPX Integration Guide Designed to aid develo pers working behind proprietary IPPBXs using the IPX Provides a detailed look at VoIP call recording D channel information example call scenarios and observed behavior per PBX model Product Quick Installs Each product in the SmartWORKS family has its own Quick Install guide in PDF format that walks you through the basic installation of the product NOTE Linux users must be aware that all command line prompts require lower case letters SmartView SmartView is a sample application provided by AudioCodes that demonstrates and the functionality of SmartWORKS products Product Installation Moving Ahead e TS SmartWF The SmartWF application is used to upgrade firmware images on the SmartWORKS product family SmartControl SmartControl is a control panel applet that allows you to configure products and observe various board conditions SmartProfiler The SmartProfiler is used to profile commone signals used by a telephone network ie busy dial tone This application is used on conjunction with the Call Progress Monitoring CPM feature SAMPLE APPLICATION CODE To better understand how to call and analyze API functions three application code samples are provided on the SmartWORKS CD Each sample application code has a
119. rtWORKS DP Wiring Diagram for T1 Trunks Customer Premises Equipment CPE SmartWORKS DP Due to the non symmetrical aspect of the ISDN protocol it s vital to follow the wiring scheme above when passive ISDN support is used AudioCodes Inc 38 SmartWORKS User s Guide WIRING ON E1 INTERFACE The process of passively tapping E1 trunks is no different than tapping T1 trunks However with European telephony there are a few differences in channel numbers and possibly hardware Instead of Cat 5 cable some European networking and telephony lines run over standard Coaxial cable So a Dual BALUN converter may be necessary to make the switch from Coaxial to RJ 45 see Figure 5 6 on page 39 Also if Coaxial is the type of networking cable being used tapping can be done through Coaxial TEE connectors SmartWORKS DP and DP eh a Introduction Figure 5 6 DP El Wiring Diagram SmartWORKS DP Wiring Diagram for E1 Dual Trunk For Twisted pair TAP under 30 meters 75 Ohm COA Customer Premises CP Outbound TEE Connectors PBX Uni Customer Premises Equipment Inbound CPE 1st Dual BALUN Converte SmartWORKS DP CAT 5 Twisted Pair Tap _ gt Feed from 2nd 8 SV Dual BALUN a Framer 0 a nbound Converter for MwA Cch1 30 Trunk 2 not PA shown Framer 2 Inbound Ch 31 60 40 AudioCodes Inc SmartWORKS User
120. s Guide BOARD CONFIGURATION Boards can be configured using the SmartControl Panel Applet located on your PC s Control Panel or using the SmartWORKS API NOTE Board drivers must be restarted after making changes with the Control Panel MASTER SLAVE If multiple boards are connected with a MVIP or H 100 cable they must be configured as Master or Slave Refer to the SmartWORKS Developer s Guide for guidelines on setting Master Slave mode and clock termination CONFIGURING TO THE SYSTEM PROTOCOL Trunk type and signaling protocol selection must be made before starting the driver Trunk type selection is done per board meaning one board can operate in T1 mode while another in E1 mode Trunk coding and framing is selected on a per framer basis This allows a single board to monitor two trunks that each have different settings for example a T1 voice trunk with AMI line coding D4 framing and a T1 trunk with ISDN signaling B8ZS line coding ESF framing Boards can be configured using the SmartControl or the SmartWORKS API Using SmartControl select the Digital Network tab The following table shows the framing line coding and signaling protocol options available when configuring the SmartWORKS DP for either a T1 or E1 The boards must be configured to match the specifications of your local carrier TABLE 6 FRAMING AND LINE CODING OPTIONS Framing Line Coding Signaling Protocol T1 SF D4 AMI ISDN ESF B8ZS NFAS None use
121. s LEDS a soea sae eb ae eae bee a de 71 Making Connections ocio is a aa a 73 Audio Jacks bar a it Mee ate eg a ew ee ae 13 Telco Connect s erae a A dt A a ii Ai di Ea 74 Board to Board Connections and TDM Clock Termination 0 0 0 0 00 ooo 76 Sinart WORKS LD Software csc cccdieck AAA 76 Telephone Line Interface 6 52650 s004 see daded dees eew nanesene wade ewes 76 DTMF Generatie erraia 3 secu tes AA a Shae codec ng 78 Alert Medid sr ai Geer dices elk ce Sele ahs le Dee a Bm wy wh Ne Adee SSR ee Qe aE Allee wo a de eae hs 78 AUGIOU ACK 25 4 4 c toi eid a odes Sede LEE Pde ees 78 Using AudioCodes Utilities to Test Installation ooooooooooo 79 Maximum Number of SmartWORKS Boards per System 80 Chapter 9 SmartWORKS DT and DT eh 81 DING OOUONION s gescii 6 565005 0045 4443404604555 4040064108568404040088 82 Uitique FEALUMES carpas bee wise o gates A ale oe aioe a ME aed elses WIA 82 TDM BUS Encodings iet il Rae asec aa A eae He dete eee ae 84 SmartWORKS DT Hardware 00 ccc eee ees 85 Jumper Jos cu ri a ia Shee ta eee See gues a a dea doce ao 85 Board Status LEDS oreraa ei ow ee A a eee Ba eee ee a Be 85 Trunk Status LEDS 02 05 se sete ae a a Tenet aaa 86 Making Gonnections 6 66 5040450248 6602 06500446 6040 04034044400 08000485 87 Connecting the DT to T1 and El Trunks 2 0 0 nee ee ene eee 87 Voice Recording Applications 2 0 ccc cece ee ee eee o 90 ISD
122. s disabled The master clock source is set to crystal oscillator The output source is set to decoder For more information see Figure 9 1 on page 82 MAKING A CONNECTION TO THE CT Bus Four functions are provided by the API to connect the channel output to the MVIP or H 100 bus MTSetOutput MTResetOutput SmartWORKS DT and DT eh Using AudioCodes Utilities to Test Installation MTSetinputs MTResetInputs Three functions are provided by the API to connect the framer to the MVIP or H 100 bus MTSetPoint MTJoin For more information on using these API functions refer to the SmartWORKS Developer s Guide BOARD TO BOARD CONNECTIONS AND TDM CLOCK TERMINATION If you have multiple boards in one system for synchronization purposes the last board in the chain must terminate the TDM clocks Connect multiple boards with a standard drop cable If the last board in your system is the SmartWORKS DT close jumper J8 to enable clock termination see Figure 9 4 Using AudioCodes Utilities to Test Installation AudioCodes ships utilities with each CD ROM SmartControl is a control panel used for board configuration SmartView is an application provided by AudioCodes used to test the functionality of SmartWORKS products Developers or System Administrators by using the commands accessible via the SmartView interface can test whether the board is installed and configured properly for the network as well
123. t also has Caller ID detection and a Call Progress Monitoring capabilities All detectors can be enabled or disabled via the SmartWORKS API CALL PROGRESS MONITORING SmartWORKS Call Progress Monitoring CPM tracks the progress of outbound calls by identifying possible call results or call states The Smart WORKS CPM was designed around a signal processing service able to detect and recognize of a wide range of Call Progress Tones CPT such as dial tone busy signal or ringback CPM has pre programmed profiles for typical call progress tones used in North America These profiles can be replaced at any time to better suit the needs of a particular application For more information refer to the application note Call Progress Monitoring CALLER ID All SmartWORKS boards detect Caller ID when it is passed over voice channels supports Bell 202 V 23 standards However Caller ID is not passed over voice channels on digital networks When using the SmartWORKS DP to tap T1 E1 lines Caller ID is passed to the user application via a call control structure MT_CC_CALL_INFO SmartWORKS DP and DP eh a Introduction ACTIVITY DETECTION The Activity Detector is capable of monitoring line activity silence and features programmable parameters such as activity threshold silence threshold minimum silence and minimum activity duration The events generated by this feature can be disabled using the MTSetEventFilters API AUTOMATIC
124. t firmware contact customer service for information on our latest version and access to our ftp site With each software install the latest firmware versions are loaded onto your computer Do the following the install the correct firmware to your board The SmartWORKS utility used to upgrade the firmware is compatible with Windows and Linux operating systems To upgrade a board s firmware perform the following steps 1 Click Start gt Programs gt Ai Logix gt SmartWORKS gt SmartWF Windows opens the SmartWF utility 2 Click File gt Write Flash Image A dialog box allows you to select and download a new firmware image to the SmartWORKS board 3 Select the products corresponding firmware file NOTE Firmware files are located where SmartWORKS was installed The default directory is C Program Files Ai Logix Firmware SmartWF will not allow improper firmware to be loaded For example VR firmware can not be loaded on a PT board COMMAND LINE UTILITY A command line version of the flash upgrade is available for Linux Two options are available u unattended mode Firmware will automatically be updated in needed i Interactive mode User controls upgrade process After the command line argument you need to add smartwf ini Make sure smartwf ini is located in the same directory as the firmware For example smartwf u smartwf ini NOTE All command line prompts use lower case letters only SILENT INSTALLATION As of the
125. t resides between the primary and secondary input Each channel has two inputs The primary input is connected to the line interface module and the secondary input is available for individual use Each input has its own set of DTMF MF FSK and activity detectors The primary input has an additional caller ID detector and call progress monitor CPM The detectors can be enabled or disabled under software control The activity detector features programmable thresholds minimum silence and minimum activity timing parameters When used in passive mode the SmartWORKS LD is capable of voltage detection The detectors can be enabled or disabled under software control and features programmable thresholds The CPM has pre programmed profiles for typical call progress tones used in North America These profiles can be replaced at any time to better suit the needs of a given application The system supports up to 20 programmable tones CALLER ID Caller ID supports Bell 202 and V 23 standards VOLTAGE DETECTION The SmartWORKS LD delivers a rich feature set that includes advanced voltage detection line voltage reporting and polarity reversal detections The LD constantly samples current line voltage Normal ring to tip values on telephone networks in the United States is 48V coming from the CO Sprint phone lines are typically reversed and 24V coming from the PBX The SmartWORKS LD has the ability to measure and report voltage within the following ra
126. t technical sup port at blade support audiocodes com y AudioCodes Inc SmartWORKS User s Guide SALES AND GENERAL INFORMATION For sales and general information use the following contact methods Call us at 732 469 0880 or toll free from the USA at 800 648 3647 e Fax us at 732 469 2298 E mail us at bladesinfo audiocodes com e Visit our web site at www audiocodes com blades MAILING ADDRESS USA Ship packages or send certified mail to us at the following address AudioCodes USA Inc 27 World s Fair Drive Somerset NJ 08873 U S A Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Chapter 2 Product Installation e AudioCodes Inc SmartWORKS User s Guide Overview The following section details the hardware and software installation process for the entire SmartWORKS family of products Installation Requirements Prior to installing any of the SmartWORKS products ensure the requirements are met NOTE These units are for use only with compatible UL listed PCs or servers HARDWARE The hardware requirements are as follows Host computer processor 300 MHz Intel Pentium II or better Multiprocessor systems are supported RAM Minimum of 1 MB of RAM per SmartWORKS board Power Requirements The computer must supply 3 3V to the PCI slots NOTE A 3 3V power supply to a computer s PCI slots is standard for ATX motherboards A system built with a passive backplane and single board computer sh
127. tatus LEDS os re dad li aa Gesu ita Rd an bard tn eee hd 101 Installation and Wiring oi tisk edb aeave eee setGee aa 101 Pr InstalllatiOns casks okie deh edie a o Pad ee be hee gba a bea aia pha di ese aed we 101 Installation and WIRING ii a a Us wD dew Sete tani ee bs gene de Be a 102 Board Configuration 220s cceindeeetiad tendons died AAA 103 TDM Clock Termination A eat andes owen oe cee aed Bd Didnt gs SG GOR Ged a ade wee da 103 Clock SEttNg Sre 5 tscids se r a eee we Sk aA ee ated Sede sre ewe 103 Board NUMBering ocio a he eee eee a a eee ds eee rias 103 Channel NU GF eiii ia ws ere tee a la ges AT EE NERE a aa Salsas Se 104 PCM32 Interface Configuration 0000s eee ees 104 Frame Sync Configuration s s ses eaea nee ene e ee eee eee eens 104 Trunk Impedance esos hea ass Sasa Se eG ees ee eee SES pele A oe ee Se ha a 104 C ding Format eras Suede es berit wide Ane a a Vata we Hig dele OR bad ona are A See dees 104 Signal Configuration vs A ORES Eh Whe wa eds bee de ea wis 104 Disable MIXING ciu A ek teed ws BARS a We SA a Be 105 Framer Alarms and Statistics 0 00 cence eee eee 105 PAINS s e dad s a a oo base RE LAS 105 Maximum Number of SmartWORKS Boards per System 105 Chapter 12 2 SmartWORKS IPX a a a a a a a a a a a a a a a 107 A E E E A E E AA dee E A E N TT 108 Board Features sw cas die od a che od aaae eaa haee naa aE 108 Pre Installation accua carac a aaa 111 Understand Net
128. ted by the SmartWORKS DP ARCHITECTURE DSP At the center of the SmartWORKS DP are advanced DSPs 16 on the SmartWORKS 6409 and 8 on the SmartWORKS 3209 CHANNEL COUNT The maximum number of channels supported per board is line dependant TABLE 1 TOTAL CHANNEL NUMBERS PER BOARD DP 3209 DP 6409 T1 24 channels 48 channels El 30 channels 60 channels NOTE The number of channels supported varies on the protocol used on the line Refer to the section that defines Channel Numbering on page 41 The DP 6409 has four framers arranged in pairs one pair for each trunk The 3209 has two framers Each pair monitors inbound and outbound traffic on one T1 or El trunk The framers are connected to voice resource channels through the local TDM switch Each voice resource has a full set of signal detectors encoders decoders and other voice processing functions such as automatic gain control AGC and automatic volume control AVC The following diagram shows a visual representation of the architecture SmartWORKS DP and DP eh Introduction Figure 5 1 SmartWORKS DP Logical Card Model TDM Switch Output Primary Input Secondary Input Inbound Outbound Output I source selector LIU LIU Host Computer Interface PCI PROTOCOL SUPPORT Any Q 931 based ISDN variant is supported on the SmartWORKS DP card The SmartWORKS can also be configured to support Channel Associated Signaling C
129. ter 7 Board Status LEDs on page 56 NOTE Windows 2000 automatically detects that new hardware has been installed and prompts you with an Add New Hardware Wizard For instructions see Windows 2000 2008 and XP on page 8 of the software installation procedures AudioCodes Inc SmartWORKS User s Guide Installing the SmartWORKS Software If you are using Windows 2000 or XP follow the instructions detailed below For Linux instructions see Linux on page 9 Note that you must complete the hardware installation process prior to installing the software The SmartWORKS system allows for a silent intall option For details refer to the section that describes silent installation NOTE NtiServices NtiSrvc exe is automatically installed and enabled when SmartWORKS is installed More information is available in the SmartWORKS Developer s Guide Winbows 2000 2008 AND XP Before running SmartWORKS applications Windows 2000 Service Pack 3 must first be installed To install the SmartWORKS software on Windows 2000 or XP perform the following steps 1 Insert the SmartWORKS CD ROM An auto installer displays the Main Menu Click Products gt SmartWORKS Series gt Install Software Click the Install Software option that appeacrs on the right hand side Proceed as prompted by the Install Shield Wizard All files are copied into Program Files Ai Logix SmartWORKS unless you specify another folder The install s
130. the appropriate protocol stack for decoding All RTP packets are passed over to the Session Manager All other packets such as data packets are ignored by the IPX When using the IPX the host PC does not need to provide packet filtering services SmartWORKS IPX Board Features 193 NOTES IP TCP UDP checksum is supported Packets which are not valid are thrown out The IPX can be configured to process packets from a specific VLAN Use the SmartWORKS Control Panel to enable this feature MEDIA RTP FORWARDING The IPX is designed with media forwarding services which allows users to direct all or individual media sessions RTP packets to a recording device Currently the IPX only forwards media packets to a network device Media forwarding by the IPX is limited by a license key By default the IPX is capable of forwarding a maximum of 8 concurrent media sessions to a recording apparatus A license key may be purchased to support additional media forwarding capabilities Directions on how to upload the license key to the IPX board are available in the IPX Integration Guide SESSION MANAGER Legacy SmartWORKS boards are designed for traditional PSTN systems where a channel is a physical element or a fixed timeslot on each network During initialization as the Physical Boards are numbered the SmartWORKS software builds a list of the logical channels available in the system VoIP networks do not rely on physical channels
131. traffic is monitored while dedicated on board DSPs provide simultaneous recordings of up to 60 channels per board or 512 channels per system The SmartWORKS DP is typically used in Audio Recording Call Monitoring and Call Logging Other intended applications include the following capabilities Signaling protocol analyzer for DASS2 CAS and ISDN Performance monitoring of T1 or El trunks Billing information generation CDR for billing systems SMARTWORKS NGX Our scalable board that contains on board DSP resources is an alternative to the DAC ISA The SmartWORKS NGX is designed for call centers that require voice data management and PBX integration allowing call recorders to track multiple agents throughout a call center When an agent logs into the call center the Smart WORKS NGX can decode the Agent ID and pass the information back to the call recording application Thereafter every feature key each call taken and all telephone actions performed by the agent are automatically decoded and passed to the call recording application These features provide your call recording application a competitive advantage not found in other systems Product Overviews E Common Architecture SMARTWORKS LD The SmartWORKS LD combines the functionality or both active and passive analog support This board is used to passively tap an analog loop or ground start 2 wire trunk AudioCodes Voltage Sense technology is also programmable using S
132. urces the NGX contains a summation resource This summation resource has 16 inputs with independent gain control per input anda 16 channel mixer followed by AVC AVC may be enabled or disabled using API functions SmartWORKS NGX NGXeh E Introduction The SmartWORKS NGX hosts 8 high low impedance digital interfaces a voice processing subsystem for each interface an audio jack and a PCI NGX or PClexpress NGXe or NGXeh host interface For a visual representation of the SmartWORKS NGX architecture see Figure 7 1 Figure 7 1 NGX Logical Card Model TDM Switch Output Primary Input Secondary Input DTMF MFI DTMF MF Inbound Outbound ACT ACT Detectors Detectors aller 1Q ACC ACC Audio Mng enabler W W switch B Ch Q Output source selector 5 S o gt Ni Signaling and Control ele Front End EMI Filter m N 2 5 A E 2 Y o a v 2 5 o a e c o z ll E E 3 a NI NGX 0 7 0 15 0 23 Host Computer Interface PCI SR Summation Resource Ni Network Interface Audio Jack J28 DR DS INTERFACES The SmartWORKS NGX has the following interfaces 1 A high low selectable impedance digital tap RJ 21X line interface 2 Anisochronous TDM interface both MVIP and higher capacity H 100 NOTE The H 100 bus is not enabled in the NGXe board 3 Anaudio jack 4 A PCI host interface NGX or PCI express NGXe or NGXeh The SmartWORKS NG
133. wnload failed or board panic has occurred CR5 H100 TERM TDM clock termination LED ON indicates TDM clocks are being terminated NOTE the H 100 bus is not enabled on the IPX CR2 4 CPU LED This LED is turned ON by the local CPU upon successful initialization These LEDS are also used throughout the boot up process The meaning of these LEDs are represented in the table below The following table shows the order of illumination during boot up TABLE 12 2 LEDS DURING Boot UP Stage CR4 CR3 CR2 Boot Rom Initialize Relocating Code Post Test Running Initialize Devices Initialize Ethernet Waiting for Host 0 0 L0 000000 0 0 O O0 OO O Firmware Booting Firmware Running 0 If Post Test fails the LEDs indicate the point of failure SmartWORKS IPX Installation and Wiring 113 Post TEST LED STATES If any one of the post tests fail blinking LEDs can be used to determine the exact point of failure The following table shows the LEDs that blink in the event of post test failure TABLE 12 3 LED STATES INDICATING POST TEST FAILURE Post Test Failed CR4 CR3 CR2 CPU O O O SRAM O O Interrupt O O Flash O 0 0 CPLD O O EEPROM 0 O 0 S o Ambassador e 2 o Installation and Wiring The following section explains how to install the IPX NOTE This unit is for use o
134. work Protocols o o oooooooooooor ee eee eee eee eee nee 111 Clock Termination ease Get a Di Gane Wee ai Wl Witla waked EA Sates ae 111 Port LEDS a daa ito e RD i a iS ee a a 111 Board LEDS ei A hk Sede alee alee Malaita cer dhe foe elas geting sich a ap SA Dose 111 Installation and Wiring ruesiinnianacicin id rd as 113 Cable Lengths asier ereer ecko a eA ORAS Sa DETR ae bee ded aes eE aE 114 Topology of the Tapping System lt s 00 bes aa dak a ae ee 114 ESD Pr CautionS iis 0 sce date A E E ee ad boa gee ae RA a eee eee S 116 Board NUMERO usais ashe wand oh ay A a Gaede E a Gea sates 117 Channel Number a be eS 4 117 Audiocodes Inc Table Of Contents Table of Contents SmartWORKS User s Guide vi Ya _ K wal AudioCodes gt BLADE BUSINESS LINE Front Matter Approvals and Compliance Notices viii AudioCodes Inc SmartWORKS User s Guide FCC Compliance AudioCodes SmartWORKS hardware complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the non component side of each individual product board is a label that contains among other information a product identifier in the format US AAAEQ TXXXx If requested this number must be provided to the telephone company Company Ai Logix Inc Model SmartWORKS PT1600 Registration Number US AAAEQ T XXXX Complies With 47 CFR Part 68 This device complies with Part 15 of the FCC Rules Operation is subject to the fol

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