Tanager Service manual
Contents
1. A0 HTC confidential tui 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 47 PAGE NO 46 HT C Engineering Mobility 495 0 15 due to Modulation If 00 106 EE 15 MELIA s es a 15 Sch 512 A do E07 SACCHRILend Cw ast 1 TB sACCHEKLenel Lo les al CH Ex Level CH Ex Level PCS 1900 Trenter Test O 2004 HIC Corporation All rights reserved IOIAL69 CONI ON 48 PAGE NO 4 Engineering Mobility I Em Up 106 106 n n 05 05 05 106 05 05 05 EE Ba la L L Le i i S 1 L 1 L L L i E s E E Ex Ch 1 1 106 1 1 1 106 r JTXPhseRMSEmr os s a e toi nt rr A pe 1 os 1 20 Las pm 0 ET IET E a 660 106 a Tome tente o fe 106 IE 05 05 n Ch Ch Ch c Ch Em Bz L I Ba Em Ch t n 660 650 Up 60 Up 660 106 650 106 Up Up Up 106 EE ch E IE E Em Em Ban Em Em Ch c IE 650 660 660 I LS E kh i E la kh kh Es Baz kh em i i Bz kh kh kh kh kh kh kh kh kh la kh kh kh kh kh Ba Baz kh kh2. 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 60 PAGE NO 59 Chapter 11 Label Plan 11 1 Main unit Regulatory label on the housing of main unit Main unit Regulatory label on the rear housing of main unit 1 Brand name is shown on the bezel 2 All bar codes must be code 128 symbology 5121 SV DC 1A 3 Bluetooth CENO 5 Made in Taiwan gt 19 mm HTC P N 77H00165 xx Innovated by HTC A SA P N XXHXXXXX XX yE dil LEE LEE TTL 7 HUT WU XX E 3 According to kernel 80H revision ES E b For S N SSYWWPPZZZZZ SS SITE CODE gt HT Y Year Last Digital of the Year WW Week Code 01 54 ZZZZZ Serial Number 00001 99999 Use Base 10 Label Characteristic Material polyester Color White Ink B110 HIC confidential oee O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 61 PAGE NO 60 HOT C Engineering Mobility Charpt 12 Spare parts list 12 1 Spare Part List for Repair Please be noticed that Part no on the list below is for reference only please refer to List from our logistic team which differ per customer 36H00233 00M 3 36 00180 00 pO 36H00215 10 Speaker UN L l Q ty 1 60H00041 01 LC QVGA 2 2inch 71H01229 00M 71H01228 01M Vibrator Function Keypad 1 54H00120 00M CMOS Camera Module 1 3 Q ty 1 72H00993 0
3. 222 O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 9 PAGE NO 8 Engineering Mobility Chapter 3 Servicing Tools This chapter provides information for the servicing tools for Hurricane series Robbie List of Servicing Tools Disassembly tools Plastic stick for dismantle the unit Cleaning wipers Philips Screw driver Protective Film Tweezers Air Gun Clean Bench Mandatory Mini USB cable For Synchronization Test Mini SD Memory Card For SD card test For Hand free Recording test AC Adapter Power supply to this model Diagnostic Test Program Test Program for Functional Test EA Software Upgrade tools For software version For software version upgrade orre flash o or re flash Label Printer amp Scanner For Printing amp regulation label when housing or M B is changed Battery Test Jig For Main Battery judgment Mini SD card for OS reflash Optional method besides of using RUU via PC Hovv to purchase repair tool Please place your order for item you need to correspond BSO window normally it will need 2 4 vveeks for purchasing lead time Note Not suitable for IN REMARK HTC confidential GA ellooeess O 2004 HTC Corporation All rights reserved TOTAL 69 10 PAGE NO 9 Engineering Mobility Chapter 4 Assembling and Disassembling 4 1 Disassembling Tools needed for Assembling and Disassembling the Smart Phone Glov
4. HIC confidential O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 49 PAGE NO 48 HT C Engineering Mobility ET ss d I s l 06 FEN l l l aw T IX Phase Peak For iss Pak Boor 1 o pn opem CA 1 3 o ae s HTC confidential ttt O 2004 HTC Corporation All rights reserved TOTAL 69 50 PAGE NO 49 HT C Engineering Mobility Frame Emor Fate 660 106 1 pmuen oes m HE PT AE m gacHEleud S Le s 1000 HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 51 PAGE NO 50 a Engineering Mobility Chapter 9 Inspection Criteria 9 1 Definition The inspection criteria HTC defined is for service center repair ONLY All service centers must follow below inspection criteria to judge if customer returned unit is exactly defective caused by out of HTC s specification 9 2 Inspection Area The inspection area of Smartphone is for LCD module ONLY 9 3 Criteria Definition D Diameter L Length W Width N Number of defects S Distance from dot to dot H Height Viewing distance for LCM is approximately 30cm 5cm Ambient illumination is to be 500 1000lux Inspecti
5. Disable the standby and hibernation modes an the host P 4 Make sure Main Battery is larger than fifty per cent Icompleted the steps indicated above Please d nat lanuch any program during the update process Click Mext ta proceed Click cancel to quit HTC confidential 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 39 PAGE NO 38 Engineering Mobility h During the process PC will show current information about your smart phone choose update after confirm k Choose NEXT if you have verified and want to update I It will take about 10 minutes to complete j PC will show the RUU progress HERREEEEREEEREEEEREREREREEEREEH Updating the ROM image an your SmartPhone Please d nat remove the LISA connection from the SmartPhone r launch any program during the Update process Remember the operation will take about 10 minutes k When software upgrade is finished the Unit will reboot automatically HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 40 PAGE NO 39 a Engineering Mobility 3 Software upgrade from 64MB MINI SD card with latest software version Caution The unit must have at least 50 of battery capacity before starting the re flash process Charge the battery in advance if necessary a Take one smartphone unit and turn off power b Insert 64MB Mini SD card with latest software version to unit an
6. HIC confidential tiie O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 55 PAGE NO 54 HT E Engineering Mobility Defective Vibrator Vibrator doesn not work Unit Re assembly Vibrator defects Main Board defects Defective LED No indication on Power LED Power LED defetcs Main Board defects No indication on keypad LED Keypad LED defetcs Switch Board defects System hang at booting System boot up but lock on LOGO screen Reset the phone x Storage Can not detect SD card Re flash Software Main Board defects System can not detect SD card SD card can t SD socket on Switch board defects Switch Board defects Main Board defects SD card can not hold in unit SD socket on Switch board defects hold in place Battery power run out 2 System lock often under y H operation in anytime press Reset the phone x Storage under OS any key does not help Re flash Software Main Board defects m card n SD card stuck in the unit S
7. Voice Note function does not lr OE Reset the phone x Storage Audio play Noise sound when playing Internal speaker defects problem with music or ringtones thru speaker internal speaker Main Board defects Abnormal volumn Main Board defects HTC confidential O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 57 PAGE NO 56 HT E Engineering Mobility Defective Earphone Jack Audio Jack broken or something stuck inside Audio Jack on M B defects HTC confidential O 2004 HTC Corporation All rights reserved Defective No sound or can not record Earphone defects Earphone set on headset 5 Screen 77 No front light on LCD Check the setting povver management Backlight Frontlight Unit Re assembly LCD defects Main Board defects EN Half screen displays on LCD Unit Re assembly shown LCD defects LCD no No video appears on LCD displa front light turn on onl sa S Main Board defects ibd Video or back light flashing LCD defects Flickering Main Board defects Line in Display 15 17 LCD defects horizotal or vertical Defective The Q ty
8. 36 a s x m e oue fd l l 1 mmeemusmw l l os a1 nsec bt ror amp aw 42 48 50 m xmeeyme a x 2525 7 5 El 5 O as 1 7 5L jmekTXPemr m me s 1 33 Powerws Tie Mack m e mm 6 Jee RMS Bro m De mm 1 ete em te Los Jee 12 aux us 106 TV Phase Peak ENOT a PA 2 o o ETA ws 1 HTC confidential J esses 2 O 2004 HTC Corporation All rights reserved TOTAL 69 45 PAGE NO 44 HT E Engineering Mobility 64 UERFS dueto tg 19 124 Dal 1 I m m ar Yan na ub DCS 1500 Transmitter Test HTC confidential 0 2e e O 2004 HTC Corporation All rights reserved TOTAL 69 46 PAGE NO 45 Engineering Mobility ano che a Phase RATS Error ra 1 Tu EUH as 26 To m m BE ET 11 fa e pa jb 2
9. Hz Display 2 2 QVGA 64K colors TFT LCD LED backlight Keyboard Button Je One Power button Wake up key One5 ways navigation key e One Send Button Wake up key Quick Press Start a phone call Long Press Switch On Off loud speaker during incoming call e One End button Wake up key Quick Press End a phone call Long Press Switch On Off Key Lock 25oft Keys e One Home Connection Quick List Button e Quick Press Home Long Press Press and Hold BT PDP Quick list e One Back Clear Button Text Editing mode Clear one character Long press to delete whole text field Non Text mode Back key e Numerical dialing keypad 12 buttons Wake up key Keypad is labeled as GSM 02 30 HIC confidential ttn O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 7 PAGE NO 6 Engineering Mobility Volume Up Button Left Upper Side Wake up Key Quick Press Volume Up Long Press Voice Recording Music play button x 3 One record button Hot key for internet link Volume Down Button Left Upper Side Wake up Key Quick Press Volume Down Long Press Voice Command Interface 3V SIM card e One Mini USB plug Slave USB Power In e One Infrared IrDA SIR e One miniSD Card slot 2 5 Stereo audio jack External RF connector with cover e Battery Rechargeable battery Li Ion 1150 mAh RIC backup battery golden capacitor for min 20minutes Battery Meter Showing a
10. Notebook to check USB Link function SIR Test nfrared port test Test with second unit Bluetooth Test Bluetooth function 55 HIC confidential ellos O 2004 HTC Corporation All rights reserved TOTAL 69 30 PAGE NO 29 Engineering Mobility Chapter 6 Leakage current measurement This is a quick method to measure if any abnormal leakage current on main board which caused high power consumption compare to GOOD main board 1 Requirement Power Supply Micro current Meter Current series JIG CABLE Battery JIG Equipment need A Power Supply set at 4 V B Micro Current Meter support 0 5mA 2A 2 Fixture needed C Current series jig with black and red cable D Cable E Battery with extension cable 3 Connect cable D to positive polarity of power supply A and current meter B HIC confidential tiie 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 31 PAGE NO 30 HOT C Engineering Mobility 4 Connect cable of fixture C to negative polarity of power supply A and current meter B 5 Setting is Ready now for testing Don t turn the power on at this moment 6 Set the unit to Flight mode Turn on Bluetooth Note Need to put SIM card first on the unit 7 Remove original main battery and install battery fixture E 8 Turn on power supply 4V and current meter 2A HIC confidenti
11. Unit Serial Number 16 Dep Untunderrpar IMEI Number 17 a kam U U OSreverionofreceiwedunt 18 RepsatB t m gie same uni mtum more than once 19 The original failure claim description from T Reported Symptom Text description or NA 20 customer 22 Failure Description Failure description after ASP Verification HIC confidential 2 O 2004 HTC Corporation All rights reserved TOTAL 69 68 PAGE NO 67 HOT C Engineering Mobility 24 m EMT 26 2 N for Replacement astabeted Series Number ofthe unit replacement 27 AA MEL Replacement As labeled number of the unit or replacement 28 AB Material Used 1 ern ep material part number used for repair 29 H 30 Material SN Major material Serial No 3 ESR usu 7777717777777777 YUN 32 Lar hees oc oae 38 AG Mate al2 SN f ndmatril Serial No O 34 MateralUsed 3 enn material Part Number used forthe repair 35 EZ NE ssun qoyn 36 Material3 SN 3rd material Serial No 37 38 39 Weem ff ath material Serial O 40 4 42 AP Meters jr Bh material Series No 0 43 44 45 46 47 HIC confidential 0 2 ell osss 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 69 PAGE NO 68 Engineering Mobilit
12. diagnostic card left on the unit while booting to Windows mode Because mini SD card do not have lock mechanism easily to be formatted accidentally 2 Once the unit has been entering Windows mode HOME SCREEN the SD card might be formatted already and once executing the diagnostic will stop on CHECKSUM ERROR without successfully entering the Diagnostic 3 Once happen you might need to ask HTC assistance for card replacement Please use one of SD card with diagnostic program pre loaded as your master sd card in case of your SD card accidentally formatted use it to restore the diagnostic software HIC confidential ttn O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 28 PAGE NO 27 m Engineering Mobility 5 3 Test procedure and description Mol Wem Description E Auto TEST Functional test by automatically test Functional test by automatically automatically Will stop once FAILED Press Action to change display DISP TEST Press Action to change display mode d mode LED Test LED ON for BLUE gt GREEN gt RED gt Keypad Press Action to NEXT Launch capture gt Vol up Vol dwn gt Soft1 gt Home Back to Main MEN Key Test Back gt Soft2 gt AP1 gt AP2 gt AP3 gt AP4 gt Talk gt End gt SSR fo Main MENU UP gt Right gt Down gt Left gt Action Numeric 1 BEES Back to Main MEN e mem Test RTC timer test ack to Main U automatically NN VIB Test Select this item wi
13. 00 r USeee fems 5 Use for Refurbishment only this will 18 MS Format RESET Phone to Default Factory setting clear User s talk time and PIM data am Jens Nord and Bate ito Juan Stow Unt SeraiNoans MEIN 22 Rn Checksum oooO HIC confidential ttn O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 27 PAGE NO 26 Engineering Mobility Some items need to test under OS Mode USB TEST Link with PC Notebook to check USB Link function SIR Test Infrared port test Test with second unit 27 1 Camera Test Test Camera Function Bluetooth Test Bluetooth function MEM 5 2 Test procedure a Povver OFF b Insert Diagnostic Mini SD card provide by HTC to Smart phone Unit c Set the Unit into Boot loader Mode Press amp Hold Capture then press Power button then release power button first Then press volume down button to download diagnostic to unit Wait for HTC logo appears on screen press Action key into Diagnostic test d On test menu use Navigation button to select the item then press Action key for testing you could also use numeric key to select the test item Use Right Left to change to other page e Remove the battery directly to exit the Diagnostic program when finish the testing f If the system fails while testing please also remove the battery directly to turn off power IMPORTANT NOTICE 1 Please do not leave the mini SD
14. 0M Frame Keypad Qiy 1 Q ty 1 74H00505 00M 77H00184 00 Security Bezel Pre Assy label Warranty seal 72H00765 01 72H00765 00 Screw M1 6 8 2 36H00327 00M Screw M1 6 3 5 1 Keypad Pre Assy 14 H00438 XX 74H00470 00M Antenna Pre Assy Battery cover 80H00407 00 72H00996 00M 99HAWOXX XX FRU MB FRU SUB ASSY Switch board Dome Function 76H00960 00M 76H00595 00 76H00597 00 muss Rubber External Poron LCD Gasket U tek PA support H48 HTC confidential tiie O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 62 PAGE NO 61 Engineering Mobility 1 2 1 76 00561 00 77 00193 00 76H00949 00M Liquid damage Mylar mini SD Gasket fabric indicator 35H00044 00 72H00609 00 76H00965 00M Screw KH BT 4 2 4 Mylar LCD BUE Q ty 1 74H00377 00 72H30055 01 72H00906 00M Sound Box Screw Dome Numeric Pre Assy BIH BTI 6 4mm 23 21 Position of label on unit Note If the color of liquid indicator changed it s out of warranty If the warranty seal is broken on receiving please treat as out of Warranty F216 HIC confidential e O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 63 PAGE NO 62 Engineering Mobility Chap
15. 5 00371 10 Audio Jack 36H00059 00M l O Mini USB connector 75H00379 00M FRU SUB ASSY Switch board FPC Hurricane Robbie 80H00401 00 owitch board Assy HIC confidential tii 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 66 PAGE NO 65 Engineering Mobility Chapter 14 Return to Vendor RTV Please attached the DIC Defect identity card on each RTV part HTC Defect Identification Card MM DDJ Y Y Y Y repair date RMA Number HTC RMA number Name of the person repairing Original failure description Verified HTC Failure ASP verified failure symptom Code in HTC failure code HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 67 PAGE NO 66 HT C Engineering Mobility Chapter 15 Repair report format and definition Repair Report Definition 2 Pes RMA_No Reference no for tracking this RMA 3 C Work Order FreeFormat ASP internal tracking control code 4 pra RMA_Source CallMail Store Hub WHERE the RMA comes from 5 e 8 9 Exchange DOA J Service Model WHAT is the SERVICE Model 10 Express 11 Refurbishment Is Refurbishment regired by POLICY Warrany Status 0 In Warranty L VVarranty 0 1 2 3 1 OOVV Beyond warranty period 2 OOVV Customer abuse misuse 12 3 OOVV Broken vvarranty seal 13 enn HTCunftPatNumberSoHeoxox 14 15 RMA
16. D socket on Switch board defects 2 System not eject SD card write l l l Switch Board defects l SD write protection fail protection l under OS malfunction Main Board defects HTC confidential tii 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 56 PAGE NO 55 HT E Engineering Mobility 3 Communication Ho ds Can not 7 5 Check connection setting in AtiveSync port fail by ActiveSync USB Serial Cradle or Cable defects 22 pins connector on M B defects Main Board defects IR Test fail under Defective IR Diagnostic program Main Board defects 4 Audio Dump Speaker No sound in internal speaker Check the setting Sounds Profile Something stuck in audio jack Unit Re assembly The spring of internal speaker bent Internal speaker defects Main Board defects 777 No voice be recorded Unit Re assembly Recording The spring of microphone bent Microphone defects Something stuck in audio jack Main Board defects dolama ias Microphone defects by recording Main Board defects
17. Defective App1 2 button Left right key does not work Metal Dome defects Switch Board defects 557 Navigation button does not Navigation 9 Navigation button defects work properly button Navigation switch defects HTC confidential 2e 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 59 PAGE NO 58 HT E Engineering Mobility Camera Digital Camera malfunction Camera is not detected 7 RF Wireless Camera re assembly Camera defetcs Main Board defects Abnormal color on video Camera defetcs No phtotgraphing image on screen before taking photos Main Board defects Camera can not focus Camera defetcs Abnormal color on picture after capture Main Board defects Camera lens dirty Clean camera and re assembly Wireless SIM detection fail SIM connector defects malfunction Main Board defects No service signal Reset the phone x Storage Main Board defects Testing fail by RF Tester Antena defecis other phone function Main Board defects HTC confidential
18. Engineering Mobility Service Manual for Tempo HIC Proprietary Confidential Treatment Requested Rev A01 July 13 2005 HTC Corp Engineering Mobility HIC confidential ttt O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 2 PAGE NO 1 Engineering Mobility TITLE Service Manual for Hurricane series Tempo REVISED x STGE PER REV DATE NO CONTENTS A01 07 13 2005 First reversion HTC confidential O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 3 PAGE NO 2 HT C Engineering Mobility Table of contents Chapter 1 Introduction 5 1 1 History Chapter 2 Product Specifications 6 Chapter 3 Servicing Tools 9 Chapter 4 Assembling and Disassembling 10 4 1 Disassembling 4 2 Assembling 4 3 MB Pre Assembling 4 4 LCD Pre Assembling Chapter 5 Diagnostic Programs 26 5 1 List of Test Items Diagnostics in SD card 5 2 Test Procedure 5 3 Test Procedure and Description Chapter 6 Leakage current Measurement on MB 30 6 1 Leakage current measurement with Fixture 6 2 Battery Capacity Test Chapter 7 Software Upgrade procedure 35 7 1 Software upgrade 7 2 Smartphone Reset 7 4 Software Backup to SD card Chapter 8 RF Antenna test spec and criteria 43 8 1 Antenna Test Specification 8 2 Antenna Test Criteria HTC confidential 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 4 PAGE NO 3 HT C Engineering
19. Mobility Chapter 9 Inspection Criteria 51 9 1 Definition 9 2 Inspection Area 9 3 Criteria Chapter 10 Trouble Shooting 53 Chapter 11 Labeling Plan 60 Chapter 12 Spare parts list 61 12 1 Spare parts list for repair 12 2 Accessory Spare parts list 12 3 Board level parts list Chapter 13 Board Level Repair 63 13 1 Problem Identification amp Troubleshooting 13 2 Components to be Replaced Chapter 14 Return to Vendor RTV 66 Chapter 15 Repair report format and definition 67 Chapter 16 HTC service document on line SDO 69 HTC confidential O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 5 PAGE NO 4 HT C Engineering Mobility Chapter 1 Introduction This manual provides the technical information to support the service activities of Hurricane series It contains highly confidential information so any or all of this document should not be revealed to any third party 1 1 History Update item Pages effected A01 First release N A HIC confidential 4 Js elles O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 6 PAGE NO 5 HT C Engineering Mobility Chapter 2 Product Specifications Microsoft Windows Mobile Smartphone Dimensions RAM 64MB SDRAM GSM Function Full integrated GPRS GSM Tri band module 9004 1800 1900M Hz GSM900 880 915 925 960MHz GSM1800 1710 1785 1805 1880MHz GSM1900 1850 1910 1930 1990M
20. Pre Assembly B SIDE De a i dn d Le Sponge Gasket Gasket P N 72H00922 00M P N 72H00967 00M P N 76H00595 00 Q ty 5 Q ty 2 Q ty 1 And one liquid damage indicator behind SIM connector cover P N 77H00193 00 Note lf the color of liquid indicator changed it s out of warranty HIC confidential ttn O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 25 PAGE NO 24 Engineering Mobility 4 4 LCD Pre assembly On LCD There is a Mylar put on LCD FPC this Mylar need to be attached when connect the LCD WITH Main board P N 76H00965 00M Sponge for LCD support P N 76H00948 00M Q ty 1 HIC confidential ellos O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 26 PAGE NO 25 Engineering Mobility Chapter 5 Diagnostics Program 5 1 List of Test Item You will see HTC Copy right on the first page of Diagnostic program Totally there are 28 items content of Diagnostic test Wem Description Remark Fundonatton adonas y 2 SORAWTEST amis o s pemes LCDpattom dispayess LED BLUE GREEN RED Key test 7777777 s mme 700 s Wem Wem 5 7 pera emm 0 ver sakna A s soTesr mmer ho aen 00 m REF 00 o ECC rte hs WH SPKO o na nevo hs Nereo mem IO 1 Header HST HSTO Hecetipa to emo
21. Software Upgrade Procedure 7 1 Software upgrades 1 System Requirement Windows 2000 or XP on PC USB Cable RUU tool for Smart phone 64MB SD card with latest software version optional 2 Software upgrades procedure a Enable the USB Connection Settings in ActiveSync Connection Settings E ES yal Click Get Connected to connect vour mobile device to this 3 a computer Lal Status Waiting for device ta connect Get Connected serial cable or infrared connection to this COM port com Status USB is available M Allow network Ethernet and Remote Access Service RAS server connection with this desktop computer Status Network iz available r Status icon Iw Show status icon in Taskbar coca b Set the Smartphone into OS Mode SIM card must be inside c Sync Smartphone to PC via USB cable and synchronize with PC d Attach AC Adapter to USB cable It s necessary to attach AC Adapter to unit to prevent software upgrade fail e Run RUU tool under Window 2000 Then Click Next to continue HTC confidential tii 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 36 PAGE NO 35 HT C Engineering Mobility SmartPhone ROM Update Utility 1 060 2 l Welcome to the ROM Update Utility for the SmartPhone Caution Installing this update will delete all the information an your amartFhane Review the readme for important informati
22. al eos 2 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 32 PAGE NO 31 HOT C Engineering Mobility 9 Power on 10 Measure flight mode current Wait about 1 minutes display will be off in this condition please check current value on the current meter Current value must under 5 mA if over it means M B failed please replace M B for repair 11 Switch OFF the unit 12 Measure power off current Check current value on the current meter Current value must under 0 3 mA if over it means M B failed please replace M B for repair HTC confidential GA eos 2004 HTC Corporation All rights reserved TOTAL69 33 PAGE NO 32 Engineering Mobility Conclusion If current consumption is passed at both of flight and power off mode it means M B is GOOD If there is any item FAILED at flight or power off mode it means M B is failed please replace M B for repair Measurement parameter Tomm ensure Current REMARK Under 5mA MB is good Over 5mA Fail MB need to be further repaired Under 0 3 mA MB is good POWER OFF Fail MB need to be further Over 0 3 mA repaired 6 2 Battery Capacity Test with Rundown program Diagnostic 1 Full charge the battery Flight Mode 2 Turn power off then insert Diagnostic SD card to handset 3 Set the handset into Bootloader Mode While Press amp Hold Capture button then press Power bu
23. d the edge of LCD instead HIC confidential ttt 2004 HTC Corporation All rights reserved TOTAL 69 17 PAGE NO 16 HT C Engineering Mobility Main Board Now the disassembly process is DONE HTC confidential ttt O 2004 HTC Corporation All rights reserved TOTAL 69 18 PAGE NO 17 Engineering Mobility 4 2 Assembly Process Assembly vibrator into its place on rear cover Assemble Receiver into its place notice the two pins should not bent on assembly process HIC confidential O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 19 PAGE NO 18 HT C Engineering Mobility Assembiy Svvitch Board into upper cover pn Fasten 8 screws to fix the switch board Upper part assembly is done Torque 0 6 0 1 kgf cm C H Se en Use your finger to push the FPC black mylar on FPG am Lock the connector Note Once down the white line should be in parallel with connector cover Remark Make sure the LCD is installed properly HTC confidential O 2004 HTC Corporation All rights reserved Ss S 350 5 mi T C Engineering Mobility Place the LCD as shown on figure Note Please don t pull the LCD FPC directly hold the edge of LCD instead Assemble the MB AND LCD INTO UPPER cover Make sure the LCD amp MB is inserted properly into hooks Assemble the svvitch board connect
24. d set it into SPL Mode Press and Hold Camera Power button for 2 seconds Then release Power button first The screen shown as below SD ALL image 4 Press this key SD ALL image Press this key Start download Start download Download SD image Download SD image Format FAT success HI Writing OS Format FAT success HI Success Press any key Unit has been re flashing successtully HIC confidential lt lt lt GG eoe O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 41 PAGE NO 40 Engineering Mobility 7 2 Smart phone Reset In case if the system is freezing or not working under OS mode service center could perform RESET the smart phone to fix the problem a Release the battery and attached again to unit b Hold two soft key together then press power button for 0 5 seconds Press O to restore Customer logo factory default other key to quit Warning This will set phone to original factory setting there is risk of loosing customer data c Unit will reboot 7 3 Smartphone rebuild Use only if you feel system is slow performance weight loading may cause system run slowly Please be noted that there is a Risk of Loosing customer data and back to factory default setting Procedure 1 On Windows mode Press Start gt More gt More gt Accessories gt Clear Storage On display it will show Smartphone 2003 Clear storage will make a
25. e amp Lens Cleaning Tissue 1 2 Plastic type tweezers 3 Philip Screw Driver 0 4 Philip Screw Driver type T5 5 epecial Made Plastic Stick Precision flat driver type 0 9mm 6 Front side Hemove antenna rubber battery cover battery from unit HIC confidential ttt O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 11 PAGENO 10 Engineering Mobility Helease the antenna radiator by inserting Precision flat driver type 0 9mm into two holes located at lower part of antenna as shown on picture Use flat plastic tool to insert into the open gap 2 Release the antenna Unfasten 6 screws located on the back side Insert plastic stick into the gap between upper cover and housing to release three hooks which fix them HTC confidential O 2004 HTC Corporation All rights reserved TOTAL 69 12 PAGE NO 11 HT C Engineering Mobility The same method to release hooks on other side Release the camera FPC before removing the frame Separate the Upper cover from frame housing Vibrator could be removed from housing To remove the speaker release three screws which fix the sound box cover HIC confidential ttt O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 13 PAGE NO 12 HT E Engineering Mobility Three screws fix the sound box Speaker could be released after removing the sound box cover CAUTION The
26. lete all the information on your SmartPhone Review the readme far important information before continuing understand the caution indicated above and have reviewed the This utility updates the ROM image on your SmartPhone During the update the ROM Update Utility will Allow you to Update the ROM image an your SmartPhone Click Mext ta proceed Click Cancel ta quit HIC confidential 4 GG O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 38 PAGE NO 37 HT E Engineering Mobility g On your PC it will show below messages Check the option on screen SmartPhone ROM Update Utility 1 00 2 Welcome to the ROM Update Utility for the SmartPhone Caution Installing this update will delete all the information an your smanPhone Review the readme for important information before continuing J understand the caution indicated above and have reviewed the See EEE LEE This utility updates the ROM image an your SmartPhone During the update the ROM Update Utility will Allow you to Update the ROM image on your SmartPhone Click Hext ta proceed Click Cancel to quit Follow the instruction shown on screen check the selection part emartPhone ROM Update Utility 0 32 Follow the instructions below to prepare the SmartPhone for the update process 1 Cannectthe SmartPhone to the USA cable 2 Establish an Activesyne connection with your SmartPhone 3
27. ll activate Vibrator Press Action to MENU B L TEST Back light adjust from MAX DIM OFF Press Action to MENU Back to Main MEN SD TEST Performing SD R W test automatically Back to Main MENU SPK PLAY Select this item to check speaker automatically o Back to Main MENU 10 REV Play Select this item to check Receiver quality automatically m Back to Main MENU 11 HST play Select this item to check Headset function automatically Back to Main MENU 12 11NT1 SPK O Recording test via MIC gt Speaker automatically INT1 REVO Recording test via MIC Receiver Back to Main MENU automatically INT1 HSTO Recording test via MIC Headset Back to Main MENU automatically HSTI HSTO Back to Main MENU Recording test headset automatically Put your finger into light sensor on bottom part of unit under 0 16 LI Sensor Light Sensor Test keypad Follow procedure on screen HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 29 PAGE NO 28 Engineering Mobility Use for Refurbishment only this 17 MS Format RESET Phone to Default Factory setting will clear User s talk time and PIM data 18 Batt Info Show AC plug status amp battery capacity ref Could be use for verifying after OS CheckSum Calculate checksum of Flash ROM m m SD RAM test Memory test 005 Memory test 005 test Some items need to test under OS Mode USB TEST Link with PO
28. ll of your data lost and reset all settings to MFG default gt Do you want to proceed Windows Mobile Please enter the following word 1234 and press YES button 2 HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 42 PAGE NO 41 HT C Engineering Mobility 7 4 Software back up to SD card A Build your own Golden Mini SD card 1 Flash a golden unit with the last update ROM Code 2 Insert a 64MB mini SD card into unit 3 Enter SPL Press and hold camera key Press power key for one or two seconds release power key Device will entering BL mode Red Green Blue 4 On your PC 4 1 Disable uncheck active sync connection 4 2 Connect your device with to PC via mini USB cable 4 3 Execute MTTY 1 42 select USB Press Enter 4 4 PC display will show USB gt 5 Enter r2sd all Check device screen Wait for the percentage bar reach to the end 6 After it is completed turn off the unit Take of mini SD card B Flash unit with golden mini SD 1 Insert mini SD card into unit 2 Enter SPL Press and hold camera key Press power key for one or two seconds release power key 3 SPL will ask if you want to flash the unit 4 F Yes Press Volume Down key quickly Check the screen Wait for the percentage bar reach to the end 5 After it is completed press any key to enter SPL automatically 6 Power down device by pressing power button or taking out battery 7 Remove mi
29. ni SD card 8 Insert SIM card 9 Power on the unit 10 Boot into OS Your Mini SD card is ready now for doing Reflash CAUTIONS Per customer request due to security reason UPGRADE Reflash to different CID will be blocked and will not continue Repair for different region or Customer ID should be treated as OOW repair HIC confidential ee 2 O 2004 HTC Corporation All rights reserved TOTAL 69 43 PAGE NO 42 Engineering Mobility Chapter 8 RF Antenna test spec and criteria ren Res Camp DCS Band ll l 106 D mli ml qm TX Phase RMS Enor m TX Phase Peak Error 13 15 JOERS due to Switching ORFS due to Modulation i mil 19 TX Phase RMS Eeer m TX Phase Peak Em m a ORFS due to Modulation 106 106 5 Powervs Time Mask 106 106 106 106 ORFS due to sante 54 mli A mil mil x B HIC confidential 0J L Lellossse O 2004 HTC Corporation All rights reserved TOTAL 69 44 PAGE NO 43 Engineering Mobility me mm 1 Coro m 1 a 30 32 34
30. of bad pixels is out LCD defects pixels on LCD of spec inspection criteria LCD 00 Dust on LCD surface Clean LCD then Re assembly contamination CONT ON 58 PAGE NO 57 TOTAL 69 HT E Engineering Mobility Defective Power button does not work Power button housing defetes power button or button stuck Power switch on M B defects Defective Record button does not work record button or button stuck 75777 MO ARO d Record switch on M B defects Defective Volume Up button does not work or button stuck Volume Up Volume Up button housing defetcs Down button Volume Up switch on M B defects Volume Down button does not work or button stuck Volume Down button housing defetcs 6 Mechanical Volume Down switch on M B defects Defective Numeric x LO Keypad defects Home Return stuck keypad Keypad defects Defective App3 4 button Numeric key 0 9 Metal Dome defects Talk End Home Return 7 does not work Switch Board defects Home button Defective Heturn button Bezel defects Left right key stuck Bezel defects
31. on before continuing i J understand the caution indicated above and have reviewed the This utility updates the ROM image on your SmartPhone During the update the ROM Update Utility will Allow vou to Update the ROM image on your SmartPhone Click Mext to proceed Click cancel ta quit Follow the instructions below to prepare the SmartPhone for the update process 1 Connect the SmartPhone ta the SEB cable 2 Establish an ActiveSync connection with your SmartPhone 3 Disable the standby and hibernation modes an the hast PC 4 Make sure Main Battery is larger than fifty per cent Please do nat lanuch any program during the update process Click Next to proceed Click Cancel to quit wen caen f Select the location to save file then click Next to continue HIC confidential ttn O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 37 PAGE NO 36 HT C Engineering Mobility SmartPhone ROM Update Utility 1 00 2 Welcome to the ROM Update Utility for the SmartPhone Caution Installing this Update will de
32. on viewing angle range 30degree Horizontal and 45 degree Vertical 1 Defective Dot temi Sne Criteria 1 Defective dot gt 0 25mm 2 0 15 lt Defective dot 0 25mm If the Q ty of defective dot lt 6 Pass 3 Defective dot 0 15mm Do Negect 0 Total dot lt 6 Distance between dot and dot gt 5mm Defective Pixel Description Specifications 2 Dark Defect MA 2 Missing Sub Pixels Dem Di 4 Bright Defects Conjunction 5 Dark Defects Conjunction HIC confidential O 2004 HTC Corporation All rights reserved TOTAL 69 52 PAGE NO 51 HT E Engineering Mobility 7 Bright 54 to Bright S Som MA Defect Distance S Dark Defect to Dark Defect Ss MA Distance HIC confidential ttn O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 53 PAGE NO 52 HT E Engineering Mobility Chapter 10 Trouble Shooting Guide 1 Power Battery Attach Battery AC adapter Power LED No indication 7775 Attach Battery AC adapter Bat
33. or Assemble frame housing to upper part HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 21 PAGE NO 20 Engineering Mobility otarting from bottom part match the connector into their place Insert camera FPC into its place Then fasten frame housing with upper cover properly Fix along each side of unit Fasten 6 screws follow the sequence on picture 1 4 continue with 5 6 Torque 1 0 0 05 kgf cm HIC confidential 4 O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 22 PAGE NO 21 Engineering Mobility Antenna radiator ASSEMBLY Installed the antenna radiator starting from upper part Attached Battery battery cover external antenna cover into unit If the warranty seal is broken on receiving please treat as out of Warranty F216 The unit now is ready for Functional TEST F m m je Assembly process is DONE HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 23 PAGE NO 22 Engineering Mobility 4 3 MB Pre assembly Parts that need to pre assembled first upon replacing to new one Main board A SIDE Mylar P N 76H00952 00M Q ty 1 Gasket Conductive Fabric P N 76H00949 00M Q ty 1 HIC confidential 2 elzossss O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 24 PAGE NO 23 HT E Engineering Mobility 2 MB
34. re is risk to damage the camera during release the cover Put your finger to hold on the camera FPC during release the cover To remove Camera use soft tool such as stylus to take out the camera Caution Please do not pull out the Camera from its FPC side CMOS camera HTC confidential O 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 14 PAGE NO 13 HOT C Engineering Mobility Frame housing Release the Switch board FPC Release 6 hooks which hold the MB with upper cover starting from left side Remove the MB together with the LCD pay attention to the hooks Then take out the MB and LCD Please put on soft surface to protect the LCD HTC confidential ttt 2004 HTC Corporation All rights reserved TOTAL 69 CONT ON 15 PAGE NO 14 HOT C Engineering Mobility 1 Unfasten 4 screws located on metal support of keypad EIL d Also 4 screws on the center pulumu Take out the svvitch board vd Alleng Switch board HTC confidential O 2004 HTC Corporation All rights reserved Em S 5 530 5 5 Engineering Mobility To disassembly receiver olightly release it from its lower left part Push out the functional keypad and Numeric keypad from front side Take out and put on safe place Function keypad with Numeric keypad MB and LCD Helease its two tape on LCD s rear side Note Please don t pull the LCD FPC directly hol
35. ter 13 Board Level Repair If you are authorized by HTC to perform board level repair you could ask below material parts from HTC 13 1 Problem Identification amp Troubleshooting 1 Basic Repair Instructions for Component Replacement Step 1 Place the solder proof tape to cover the surrounding area of the components which being replaced Warning DO NOT overheat the tape and components to avoid the tape melted and make the component damage Step 2 Use Heater Gun HAKO850B set the temperature between 350 C Air Speed 3 5 to remove the components Step 3 It has to wait the temperature cool down before the damaged components been removed Or the others components could be gone when the solder proof tape been taken off Step 4 After the damaged component has been replaced clear the surroundings for solder and flux residues HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 64 PAGE NO 63 Engineering Mobility 13 2 Components to be replaced HT m p minm n pr m om A T Parts that could be replaced from MB front side LLL E A aoao mn mmm e pa B button 36H00230 00M HIC confidential iee O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 65 PAGE NO 64 Engineering Mobility H B UU DA o reen mmm mm Mini SD Connector 75H00352 00M SIM Connector 6p 75H00378 00M Connector B to B Keypad Connector 16P 7
36. tery damage No Povver Gannet aoi Power LED indicates Red or Amber Battery connector on M B defects Power Switch on M B defects Main Board defects Can into bootloader mode Re flash Software m Main Board defects Battery povver run out Can not Boot l with Battery e WIA DANEI Battery connector on M B defects ONLY ONLY Battery damage Main Board defects Battery damage Can not hold Battery full charge charge Battery rundown test fail Main Board defects Battery over Battery full charge Use discharge Battery test fixture test fail unu Battery connector on M B defects Attach AC adapter Power LED No indication Battery damage 22 pins connector on M B defects Power LED on M B defects Can not charge 9 Main Board defects AC Adapter defects DC Converter defects Cradle defects Attach AC adapter Power LED indicates 77777 Main Board defects HTC confidential tii 2004 HTC Corporation All rights reserved TOTAL 69 54 PAGE NO 53 HT E Engineering Mobility Reset the phone x Storage Can not turn Press povver button for 3 Belai Sofware power off seconds but can not turn off Main Board defects Power off automatically Battery power run out Power off Battery can not hold charge during operation Main Board defects Shutdo 7 Main Board defects In anytime
37. tton Wait for the message Press Volume down to download SD Image appears press ACTION key to into Diagnostic mode 4 Under DIAG menu GOTO page 3 and select item 4 BatHunDwn to perform Battery rundown test 5 Screen will display as fig 1 6 After an hour test the Battery Rundown Test will stop automatically Then indicate the test result on the screen Battery capacity percentage for your reference Fig 2 Bat Run Dwn Bat Run Dwn Total 1 0 0 Time 0 0 xx Batt Run Down finish AC Out Percentage xx Battery Discharge Percentage xxx Temp xx Press Action To Exit Press Action to EXIT HTC confidential ttn 2004 HTC Corporation All rights reserved TOTAL 69 34 PAGE NO 33 Engineering Mobility a If you would stop the program while testing press ACTION button several times to exit the test program and back to menu screen Bat Run Dwn Batt Run Down finish Percentage xx Press Action to EXIT 6 Test Result and Criteria Run Down 1 hour Capacity 607 Run Down 1 hour Capacity lt 60 Failed a The Battery Rundown Test program is available for the battery in Warranty period ONLY b How to check the warranty period Check unit serial no or Manufacturing date please refer labeling plan at chapter 11 HIC confidential 0 GG elaseess O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 35 PAGE NO 34 Engineering Mobility Chapter 7
38. vailable battery Low Battery Warning AC Adapter AC input rating 100 240 VAC 50 60Hz DC output SVDC 1A Photon Sensor for LED power consumption saving Support USB charging Device to device Bluetooth SERIES Compliant with v1 1 Class 2 transmit power e Supported profiles gt DUN Client Profile File Transfer Profile e c Generic Access Profile e Generic Object Exchange Profile HIC confidential ttt O 2004 HTC Corporation All rights reserved TOTAL69 CONT ON 8 PAGE NO 7 Engineering Mobility Hands free Profile Headset Profile Object Push Profile Serial Port Profile ActiveSync Infrared IrDA SIR USB 1 1 with mini USB plug and receptacle Digital Camera Image Sensor 1 3 Mega Pixels CMOS Lighting Min 5 Lux Notification One Bi color LED Green and Red for GSM standby GSM network status Event Notification Power Charging status One Blue LED for Bluetooth connectivity status Vibration for notification and incoming call Notification by LED Sound Message Vibration Motor Accessories e Bundle AC adapter w IN via mini USB plug e USB Sync Cable Stereo wired headset with microphone e DRM Engine For all types of files pictures audio application etc and also all types of delivery method MMS email etc OMA 1 0 Forward lock Combined delivery Separate delivery e Speech Recognition Voice command voice dial HIC confidential 0 GO
39. y Chapter 16 HTC service document on line SDO http hicscm10 htc com tvv sdo index Y HTC Service Document n Line Microsoft Internet Explorer fase REE ep RF TAM AD 3 Ez 5 C aol S Ki IOCUmen Ke On Adr uinistratoar L jo ogon Password The HTC SDO system which you could down load such as following items 1 Failure Repair code ROM code Service Advisory Service Manual Training VCD St S B I Note Please get the authorization from HTC Technical Support Center for access authority End of Service Manual HIC confidential ttn 2004 HTC Corporation All rights reserved TOTAL69 CONT ON F PAGE NO 69
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