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V - IP Installation and User Guide

1. 14 The Remote Console remains black Check the V IP for being USB powered only If there is not enough power via USB the remote Console opens but remain black Attach an external power supply to the V IP Verify the V IP settings using the according section in the front end 15 The video data on the local monitor is surrounded by a black border This is nota failure The local monitor is programmed to a fixed video mode that can be selected in the video settings of the V IP Refer to the Section called Remote Console Control Bar in Chapter 5 for further planation 16 forgot my password How can I reset the V IP to factory defaults You may use the serial interface For a detailed description see the Section called Resetting the V IP to its Factory Settings in Chapter 4 Appendix B Glossary ACPI Advanced Configuration and Power Interface A specification that enables the operating system to implement power manage ment and system configuration ATX Advanced Technology Extended A particular specification that covers the style of motherboards and enclosure introduced by Intel in 1995 DHCP Dynamic Host Configuration Protocol A protocol for dynamically assigning IP configurations to host names especially used in a local network DNS Domain Name System A protocol used to locate computers on the Internet by their name FAQ Frequently Asked Questions HTTP Hypertext Transfer Protocol One of the protocols used f
2. as displayed in Figure 6 32 Note Only the superuser is allowed to reset the V IP 73 Chapter 6 Menu Options 74 Appendix A Frequently Asked Questions 1 The remote mouse does not work or is not synchronous First check the VGA connection Both the V IP and the local monitor have to support the same video resolution Make sure that your mouse settings match your mouse model i e PS 2 or wheel mouse The mouse model has to be set similarly on both the V IP and the Operating System you use on your host In some circumstances the mouse synchronization process could behave incorrectly refer to the Section called Mouse Keyboard and Video configuration in Chapter 4 for further explanation 2 The video quality is bad or the picture is grainy Use the Remote Console menu entry Reset to set the V IP to its default values Then press the Auto Adjust button to select an appropriate video output 3 Login on the V IP fails Verify both your user login and your password On default the user admin has the password hetec Moreover your web browser has to be configured to accept cookies 4 The Remote Console window of the V IP does not open A firewall may prevent the access to the Remote Console The TCP ports 80 for HTTP and 443 for both HTTPS and RFB have to be open the server providing the firewall has to accept incoming TCP connections on these ports 5 Remote console is unable to connect and
3. Keyboard 33 Chapter 5 Usage LG Ee E ee TA a TA EE EL Figure 5 12 Soft Keyboard Mapping Local Keyboard Used to change the language mapping of your browser machine running the Remote Console Applet Normally the applet determines the correct value automatically However depending on your particular JVM and your browser settings this is not always possible A typical example is a German localized system that uses a US English keyboard mapping In this case you have to change the Local Keyboard setting to the right language manually Hotkeys Opens a list of hotkeys defined before Choose one entry the command will be sent to the host system A confirmation dialog can be added that will be displayed before sending the selected command to the remote host Select OK to perform the command on the remote host Figure 5 13 Remote Console Confirmation Dialog 34 Chapter 5 Usage Remote Console Status Line The status line shows both console and the connection state On the left the size of the remote screen is displayed Figure 5 14 was taken from a Remote Console with a resolution of 800x600 pixels see Appendix C for a list of screen resolutions that can be displayed using the V IP The value in brackets describes the connection to the Remote Console Norm means a standard connection without encryption SSL indicates a secure connection using SSL EI a l Console Norm Desktop size is
4. button Chapter 4 Configuration Initial Configuration via DHCP Server By default the V IP will try to contact a DHCP server in the subnet to which it is physically connected If a DHCP server is found it may provide a valid IP address gateway address and net mask Before you connect the device to your local subnet be sure to complete the corresponding configuration of your DHCP server It is recom mended to configure a fixed IP assignment to the MAC address of the V IP You can find the MAC address on the outside of the shipping box and labeled on the bottom side If this initial configuration does not meet your local requirements use the setup tool to adjust the values to your needs The setup tool can be found on the CD ROM delivered with this package You can follow the procedure described below Initial Configuration via Serial Console To configure the V IP via serial interface both a serial port replicator cable and a null modem cable are required Using a serial terminal the V IP has a serial line interface rear side This connector is compliant with the RS 232 serial line standard To establish a serial connection use a standard NULL Modem cable The serial line has to be configured with the parameters given in Table 4 2 When configuring with a serial terminal reset the V IP and immediately press the ESC key You will see a gt prompt Enter config press Enter and wait for a few s
5. dows operating system you may use WinZip from http www winzip com for decompression Other operating systems might already provide a program that is called unzip Before you can start updating the firmware of your V IP the new uncompressed firmware file has to be accessible on the system that you use for connecting to the V IP Updating the firmware is a three stage process Firstly the new firmware file is uploaded onto the V IP In order to do that you need to select the file on your local system using the button Browse of the Up load Firmware panel see Figure 6 31 Then click Upload to transfer the pre viously selected file from your local file system onto the V IP Once the firmware file has been uploaded it is checked whether it is a valid firmware file and whether 71 Chapter 6 Menu Options there were any transmission errors In case of any error the Upload Firmware func tion will be aborted and the current firmware is kept as is Secondly if everything went well you see the Update Firmware panel The panel shows you the version number of the currently running firmware and the version number of the uploaded firmware Pressing the button Update will store the new version and substitute the old one completely Warning This process is not reversible and might take some minutes Make sure the V IP s power supply will not be interrupted during the update process because this may cause a
6. 7 network 0 USB Figure 4 1 V IP setup tool MAC Address Detection On the upper left corner the MAC address of the V IP is displayed To detect the MAC address manually press the button Refresh Devices The displayed MAC address is the same MAC address printed on the white sticker placed on the back of the V IP If the V IP is connected via USB it is classified as a USB device and an appropriate drive letter is chosen for this device On the lower right corner of the window there are two buttons Query Device and Setup Device Press the Query Device button to display the preconfig ured values of the network configuration The values are displayed in the text fields located above If necessary adjust the network settings to your needs To save the changes enter a user name and an according password Then press the Setup De vice button Authentication To adjust the authentication settings enter your login as a superuser and change your password Super user login Enter the login name of the super user The initial value is admin Super user password Enter the current password for the super user This initial value is hetec New super user password Enter the new password for the super user New password confirm Re type the new password for the super user To close the window and accept the changes press the OK button otherwise press the Cancel
7. 800 x 600 In OB s Out OB s 34 Figure 5 14 Status line Furthermore both the incoming In and the outgoing Out network traffic is visible in kB s If compressed encoding is enabled a value in brackets displays the compressed transfer rate w In 0B s Out OB s 44 Figure 5 15 Status line transfer rate The next button displays the Remote Console Access settings Table 5 3 Buttons displaying the access state One single user is connected to the Remote Console of the V IP One or more users are connected to the Remote Console of the V IP Exclusive access is set for you Any other user may not access the remote host via Remote Console unless you disable this option S S SE A remote user has exclusive access You may not access the remote host via Remote Console unless the other user disables this option 35 Chapter 5 Usage The outer right button displays the state of the Monitor Only settings Table 5 4 Buttons displaying the Monitor Only state Sal The option Monitor Only is disabled The option Monitor Only is enabled For more information about Monitor Only and Exclusive Access settings see the ac cording sections in the Section called Remote Console Control Bar 36 Chapter 6 Menu Options Remote Control KVM Console as CX File Edit View Web Go Bookmarks Tabs Help B 6 e 2 te 69 http 192 168 1 67 title_app asp lv E Back Forward Stop
8. Environment version 1 1 or higher If the browser has no Java support such as on a small handheld device you are still able to maintain your remote host system using the administration forms displayed by the browser itself Important We recommend to install a Sun JVM 1 4 For an insecure connection to the V IP we can recommend the following web browsers Microsoft Internet Explorer version 5 0 or higher on Windows 98 Windows ME Windows 2000 and Windows XP Netscape Navigator 7 0 Mozilla 1 6 and Mozilla Firefox on Windows 98 Windows ME Windows 2000 Windows XP Linux and other UNIX like Operating Systems In order to access the remote host system using a securely encrypted connection you need a browser that supports the HTTPS protocol Strong security is only assured by using a key length of 128 Bit Some of the old browsers do not have a strong 128 Bit encryption algorithm Using the Internet Explorer open the menu entry 7 and Info to read about the key length that is currently activated The dialog box contains a link that leads you to information on how to upgrade your browser to a state of the art encryption scheme Figure 5 1 shows the dialog box presented by the Internet Explorer 6 0 23 Chapter 5 Usage E About Internet Explorer k x ie pael nternet Explorer Version 6 0 2600 0000 Cipher Strength 128 bit Product ID 55736 260 8996737 04304 Update Versians 0 Figure 5 1 The Internet
9. Refresh Home Fullscreen Bookmarks Google Goggle Gauk Remote Console Preview Click to open g the Remot En http 192 168 1 67 title app asp Figure 6 1 KVM Console Remote Console Preview To open the KVM console either click on the menu entry on the left or on the console picture on the right To refresh the picture click on the button that is named Refresh 37 Chapter 6 Menu Options 38 Telnet Console o Home Mozilla Firefox E File Edit View Go Bookmarks Tools Help lt gt amp X a a eR r Telnet Console Y IP Terminal Server c 2000 2002 Leg I Figure 6 2 Telnet Console The V IP firmware features a Telnet gateway that enables a user to connect to the V IP via a standard Telnet client For connecting to the V IP via Telnet protocol you may use a terminal program such aS xterm TeraTerm Or Putty As an alternative you may also enter the telnet command on the command line or use the Run dialog from the Win dows Start Menu As an example you may type the following sequence telnet 192 168 1 22 Replace the IP address by the one that is actually assigned to the V IP This will prompt for user name and password in order to log into the device The credentials that need to be entered for authentication are identical to those of the web interface That means the user management of the Telnet interface is entirely co
10. USB 5V 2 Green 10 GND sync 3 Blue 11 USB D 4 USB D 12 SDA DDC 5 GND 13 HSYNC 6 GND red 14 VSYNC 7 GND green 15 SCL DDC 8 GND blue RJ45 Connector Ethernet Figure F 2 RJ45 Table F 2 RJ45 Pin Assignment Pin Assignment 1 TX 5 Not connected 2 TX 6 RX 3 RX 7 Not connected 4 Not connected 8 Not connected 87 Appendix F Pin Assignment 88 Appendix G Specifications Sizes and Weight Table G 1 V IP Specification Attribute Value Height Width Length Weight Housing Power Consumption Environment Temperature Table G 2 Temperature Attribute Value Operating 0 Cto 40 C 32 F to 131 F Storage 18 C to 70 C 20 F to 158 F Humidity Table G 3 Humidity Attribute Value Operating 10 to 90 non condensing Storage 5 to 95 non condensing 89 Appendix G Specifications 90 Appendix H V IP Operation Advices This device has to be operated with the provided power supply only HETEC SA 051A5F 12 The use of other power supplies voids the product liability of the man ufacturer If the power supply shows a malfunction it must not be opened Instead a reguest a replacement from the manufacturer or the vendor The power cord of the power supply is the point of junction to the supply network AC 230 V Therefore both the power supply and the socket have to be easily accessible to disconnect them guickly if it is necessary 91 Appendix H V IP Operation Advices 92 Append
11. and is therefore not recommended Chapter 1 The Quick Start Guide Initial Network Configuration Initially the V IP network interface is configured with the parameters shown in Table 11 Table 1 1 Initial Network Configuration Parameter Value IP auto configuration DHCP IP address N Netmask 255 255 255 0 Gateway none IP access control none Warning If the DHCP connection fails on boot up the V IP will not have an IP address If this initial configuration does not meet your local reguirements adjust the values to your needs You may either configure the V IP via serial interface or use the setup tool that can be found on the CD ROM delivered with this package V IP Setup Tool Main Window Device Setup xj m Device Network Configuration Device MAC address SITE IP auto configuration gt None DHCP C BOOTP Refresh Devices IP address Device Type y p Subnet mask T Enable WLAN Configuration WLAN Devices only Gateway r Authentication Wireless LAN Configuration Super user login Wireless LAN ESSID a Super user password Al FP Enable WEP encryption New super user password O O WLAN WEP Key New password confirm l Query Device Setup Device Cancel Help Status Found 7 devices 7 network O USB Figure 1 3 V IP setup tool Chapter 1 The Quick Start Guide Connect the V IP to your computer either via local n
12. be mounted immediately That means the NFS share and the NFS server must be filled with valid sources or you will get an error message Warning In contrast to the internal log file on the V IP the size of the NFS log file is not limited Every log event will be appended to the end of the file so it grows continuously and you may have to delete it or move it away from time to time SMTP Logging enabled With this option the V IP is able to send Emails to an address given by the Email address text field in the Event Log Settings These mails contain the same de scription strings as the internal log file and the mail subject is filled with the event group of the occurred log event In order to use this log destination you have to specify a SMTP server that has to be reachable from the V IP device and that needs no authentication at all lt serverip gt lt port gt SNMP Logging enabled If this is activated the V IP sends a SNMP trap to a specified destination IP ad dress every time a log event occurs If the receiver requires a community string Chapter 6 Menu Options you can set it in the appropriate text field Most of the event traps only contain one descriptive string with all information about the log event Only authentica tion and host power events have an own trap class that consists of several fields with detailed information about the occurred event To receive this SNMP traps any SNMP trap listener may be use
13. confirm Re type the new password for the super user To close the window and accept the changes press the OK button otherwise press the Cancel button Configuration via Serial Interface To configure the V IP via serial interface both a serial port replicator cable and a null modem cable are required available separately Connect the enclosed Null Modem Cable to the serial interface with the black con nector on the port replicator The serial interface needs to be adjusted with the parameters as shown in Table 1 2 Chapter 1 The Quick Start Guide Table 1 2 Serial parameters Parameter Value Bits second 115200 Data bits 8 Parity no Stop bits 1 Flow control none Use a terminal software e g hyperterm Or minicom to connect to the V IP Reset the V IP and immediately press the ESC key You will see a gt prompt Enter the command config and press the key ENTER Quite soon afterwards you are asked to adjust the IP auto configuration the IP address the net mask and the default gateway Pressing the ENTER key without entering values does not change settings The gateway value has to be setto 0 0 0 0 for no gateway or any other value for the IP address of the gateway After the confirmation the V IP performs a reset using the new values as set before Web Interface The V IP may be accessed using a standard Java enabled web browser You may use the HTTP protoc
14. displays a timeout error Have a look on your hardware If there is a proxy server between the V IP and your host then you may not be able to transfer the video data using RFB Establish a direct connection between the V IP and the client Furthermore check the settings of the V IP and choose a different server port used for RFB transfer If you use a firewall then check the according port for accepting connections You may restrict these connections for the IP addresses used by the V IP and your client 6 No connection can be established to the V IP Have a look on your hardware Is the V IP attached to a power supply Verify your network configuration IP address router You may send a ping request to the V IP to find out whether the V IP is reachable via network 7 Special key combinations e g ALT F2 ALT F3 are intercepted by the console system and not transmitted to the host You have to define a so called Button Key This can be done in the Remote Con sole settings see the Section called Remote Console Control Bar in Chapter 5 8 The V IP web pages are not displayed correctly Check your browser s cache settings Make sure the cache settings are not set to something like never check for newer pages Otherwise the V IP pages may be loaded from your browser cache and not from the card 75 Appendix A Frequently Asked Questions 76 9 Windows XP does not awake from standby mode This is possib
15. information Power cable detached power supply Server remains in power off state after failure power on command has been given Power supply is on but there is no video output CPU Controller main board failure CPU fan failure By server specific management software RAM failure Boot Sequence on boot console Notes 1 According to a survey made by the Intel Corp Chapter 2 Introduction Chapter 3 Installation Operation Overview The V IP redirects local keyboard mouse and video data to a remote administration console All data is transmitted with the TCP IP protocol family The V IP can be used in both a multi administrator and multi server environment Combining one or more V IP s with a single KVM switch allows access to multiple servers on a single remote console Connectors and Jumpers Front Side Connectors and Indicators U Mo a Ethernet CPU Cable Connector 1 uA DC 5 Volt Power Status LED Figure 3 1 Front Side Connectors and Indicators System port Attach the system cable to this port Power Status LED Displays the status of the V IP LED off the V IP has no or not enough power LED blinking the V IP is booting up if this process takes longer than one minute the reason may be a lack of power LED on the V IP is up and running If the V IP is connected via USB only and the Power Status LED tends not to stop blinking after one minute the V IP may not receiv
16. mouse settings have been changed on the host system use the intelligent resynchronization This method takes more time than the fast one and can be accessed with the appropriate item in the Remote Console option menu The intelligent synchronization requires a correctly ad justed picture Use the auto adjustment function or the manual correction in the Video Settings panel to setup the picture The Sync mouse button on top of the Remote Console can behave differently depending on the current state of mouse synchronization Usually pressing this button leads to a fast sync except in situ ations where the video mode changed recently See also the Section called Remote Console Control Bar in Chapter 5 Note At first start if the local mouse pointer is not synchronized with the remote mouse pointer press the Auto Adjust Button once Host System Mouse Settings The host s operating system knows various settings for the mouse driver Chapter 4 Configuration 20 Warning The following limitations do not apply in case of USB and Mouse Type MS Windows 2000 and newer While the V IP works with accelerated mice and is able to synchronize the local with the remote mouse pointer there are the following limitations which may prevent this synchronization from working properly Special Mouse Driver There are mouse drivers which influence the synchronization process and lead to desynchronized mouse pointers If this happens mak
17. support materials provided with the vii Preface product No action or proceeding against HETEC may be commenced more than two years after the delivery of the product to the buyer Technical Support If you need help installing configuring or running the V IP call your HETEC OEM or VAD Technical Support representative We invite you to access the HETEC s Web site http www hetec de There you shall find all modifications made after the editorial deadline viii Chapter 1 The Quick Start Guide Installation The V IP redirects local keyboard mouse and video data to a remote administration console All data is transmitted with the TCP IP protocol family The V IP can be used in a multi administrator and multi server environment as well Combining the V IP with a KVM switch allows to access multiple remote servers over one single remote console Connectors and Indicators Front Side Connectors Figure 1 1 TT lt Ethernet CPU Cable Connector a DC 5 Volt Power Status LED Figure 1 1 Front Side Connectors and Indicators System port Attach the system cable to this port Power Status LED Displays the status of the V IP LED off the V IP has no or not enough power LED blinking the V IP is booting up if this process takes longer than one minute the reason may be a lack of power LED on the V IP is up and running If the V IP is connected via USB only and the Power Sta
18. test 212 183 10 29 20 min idle test 62 153 241 228 RC exclusive active Host IP address User activity Connected user s Remote Console opened in exclusive mode Figure 6 29 Connected Users Figure 6 29 displays the V IP activity From left to right the connected user s its IP address from which host the user comes from and its activity status is displayed RC means that the Remote Console is open If the Remote Console is opened in exclusive mode the term exclusive mode is added For more information about this option see the Section called Remote Console Control Bar in Chapter 5 To display the user activity the last column contains either the term active for an active user or 20 min idle for a user who is inactive for a certain amount of time Event Log es CX File Edit View Web Go Bookmarks Tabs Help 6 oe B B z http 192 168 1 150 t log Back iS Forward Stop Refresh Home Fullscreen pe tpl fever ag ap V Bookmarks Google Le Gagale y Prev Next Event Description User admin logged in from IP address 192 168 1 82 User super failed to log in fram IP address 192 168 1 82 01 23 1931 06 33 19 Authentication 01 23 1931 06 33 05 Authentication User super failed to log in fram IP address 192 168 1 82 01 23 1931 06 32 56 Authentication User admin logged in from IP address 192 168 1 30 01 22 1931 05 00 04 Authenticat
19. 0 1152x864 75 1152x870 75 1152x900 66 76 1280x960 60 85 1280x1024 60 75 85 1600x1200 60 65 70 75 2048x1536 85 local port only 79 Appendix C V IP Video Modes 80 Appendix D Users and Roles Table D 1 Roles Frontend Section Regular User Administrator Superuser Remote Control KVM Remote Control Remote Power Remote Control Telnet Console Virtual Media User Management Change Password User Management Users KVM Settings User Console KVM Settings Keyboard Mouse KVM Settings Video Device Settings Maintenance Device Information Maintenance Event Log Maintenance Update Firmware Maintenance Unit Reset x x x XxX x X x w o Misc Settings Keyboard Mouse Video X Keyboard Mouse Video x X x x X X X Keyboard Mouse Video Device 81 Appendix D Users and Roles 82 Appendix E Key Codes Table E 1 shows the key codes used to define the key strokes or hotkeys for sev eral functions Please note that these key codes do not necessarily represent the key characters that are used on international keyboards A key on a standard 104 key PC keyboard with a US English language mapping is named The layout for this key board is shown in Figure E 1 However most modifier keys and other alphanumeric keys used for hotkey purposes in application programs are on a similar position no matter what language mapping you are using Some of the k
20. 036 Available separately optional an Inline Power Module IPM 220 L item 8400400 When the Server is up and running The V IP gives you full control over the remote server The Management Console allows you to access the remote server s graphics keyboard and mouse and to send special commands to the server You can also perform periodic maintenance of the server Using the Console Redirec tion Service you can do the following Reboot the system a graceful shutdown Watch the boot process Boot the system from a separate partition to load the diagnostic environment Run special diagnostic programs When the Server is dead Obviously fixing hardware defects is not possible using a remote management de vice Nevertheless the V IP gives the administrator valuable information about the type of a hardware failure Serious hardware failures can be categorized into five different categories with dif ferent chances to happen Table 2 1 Hardware failures Category Probability Hard disk failure 50 Power cable detached power supply failure 28 Chapter 2 Introduction Probabili CPU Controller motherboard failure 10 CPU fan failure 8 RAM failure 4 Using the V IP administrators can determine which kind of serious hardware failure has occurred see Table 2 2 Table 2 2 Host system failures and how they are detected Type of failure Detected by Hard disk failure Console screen CMOS set up
21. Explorer displaying the encryption key length Newer web browsers do support strong encryption on default Login into the V IP and logout Login into the V IP Open your web browser Type in the address of your V IP which you configured during the installation process The address used might be a plain IP address or a host and domain name in case you have given your V IP a symbolic name in the DNS For instance type the following in the address line of your browser when establishing an unsecured connection http 192 168 1 22 When using a secure connection type in https 192 168 1 22 This will lead you to the V IP login page as shown in Figure 5 2 Authenticate with Login and Password Username user Password TYE Figure 5 2 Login screen The V IP has a built in super user that has all permissions to administrate your V IP 24 Chapter 5 Usage Table 5 1 Standard User Settings Parameter Value Login admin Password hetec Warning The user admin is not allowed to login via the serial interface of the V IP Warning Please make sure to change the super user password immediately af ter you have installed and accessed your V IP for the first time Not changing the pass phrase for the super user is a severe security risk and might result in unauthorized access to the V IP and to the host system including all possible consequences Warning Your web browser has to accept cookies
22. HETEC V IP Installation and User Guide sysTEM E V IP Installation and User Guide Copyright 2004 Based on Firmware 04 00 01 Last updated on 24 January 2005 Document ID p_v ip_00en_manualv2 HETEC Datensysteme GmbH Landsberger StraBe 65 D 82210 Germering Germany Tel 49 89 894367 0 Fax 49 89 894367 99 Web http www hetec de mail info hetec de Table of Contents Preface issiskiria ia kk aa iii i a vii COpyriGht canaria vii About th VP ws init ia i Ss a i i a as sa AaS vii Limited Wariano as vii Limitations Of Re C vii Technical SUPPOM is decisis Teratai a dr dee viii 1 The Quick Start Guide ooo 1 Installation T 1 Connectors and Indicator sasni iaraa iia 1 Front Side Connectors Figure 1 1 1 eee 1 Rear Side Connectors Figure 1 2 1 seer 2 Connecting the V IP to the Host System aaa akanai anas aaa 2 Initial Network Configuration sese 2 VP Set p TOOL issiskiria ii a tea a iii ii a a aa i i i 3 Main WINdOW TT 3 MAC Address Detection sss 4 Authentic ON atiesa ii i i i i o i i i e ee 4 Configuration via Serial Interface sees eee eee 4 Web Interface Aa datada ia o 5 The Remote Console stt iskrito ai i a a i i i i P ai 5 Z e a TTT 7 INTFOAUGUON id 7 EOS iai ss iii y a i i ina nla I CDE 7 V IP System COMPOnentt ccecescsescceceeseceeseseseseseeeececeeeneteseseneseeceeeeeeeneseneaeneseeeeeeeees 8 When the Server is up and running sese ee 8 When the Server iS Te T 8 3 In
23. LNET access 7 Disable Setup Protocol Figure 6 18 Network Settings Warning The initial IP configuration is usually done directly at the host system using the special procedure described in Table 4 1 Warning Changing the network settings of the V IP might result in losing con nection to it In case you change the settings remotely make sure that all the values are correct and you still have an option to access the V IP Basic Network Settings IP auto configuration With this option you can define if the V IP should fetch its network settings from a DHCP or BOOTP server For DHCP select dhcp and for BOOTP select bootp accordingly If you choose none then IP auto configuration is dis abled IP address IP address in the usual dot notation 55 Chapter 6 Menu Options 56 Subnet Mask The net mask of the local network Gateway IP address In case the V IP should be accessible from networks other than the local one this IP address must be set to the local network router s IP address Primary DNS Server IP Address IP address of the primary Domain Name Server in dot notation This option may be left empty however the V IP will not be able to perform name resolution Secondary DNS Server IP Address IP address of the secondary Domain Name Server in dot notation It will be used in case the Primary DNS Server cannot be contacted Miscellaneous Network Setting
24. Taa TEST atona naire 24 Login into tHie VelP coioict aaa ai ai S ai 24 NaVigatiON etiniai in iii a a i a P i a e tel 25 Logouttromthe VIP Likti siusis iais ins ss E 26 Th R mot CONSOI kis anal o i ai i o EE 26 General Description miii A 27 A Li akinius ta Lanius ii si E i i i i a 27 6 Menu OPTIONS 37 Remote ContrOl ki kis sai aisiais is a sa sa i i i i i i 37 KYM CONSUE cirio a eii 37 TOS CONSOLE antara eo a k i i a i E ii i a enz 37 Virtual M dlia isos E and i i 39 Floppy DISK aoisi cdas i S 39 OD ROM iui nana a cusco is 40 Creating an IMage AS 43 User Management T 45 Change PASS WOND cc 46 Users And Groups L iii eines ie 46 KVM SoN socia ne 48 Usen Gonsole oeo rn aTi Ia dios Ina ia 48 K yboard MOUS a gasoni aa a s ii i i i rane 51 NIGGER a ius a i a i Geetha ainda i a a 53 Device Settings eiai aini sa A a sa i 54 NotWork saint es a aa e A e ai 54 Byname DNS T 56 SOGCUILY A E E EAE E Anan vas EEE abs 59 COmifCale E E EN sas 61 Serial SENS ura RAE 63 Intelligent Platform Management Interface PMD see ee eree 65 Date And TIME iieis aiian o i ai a e 66 Event LOG is ss a e O s a i i K NA EES 67 Maintenance aiport n iion E a i i a ai 69 Device informal Onisa sisessosinind unin ea rar 69 Event LOG Seeron ai ari i a a a AE dhs 70 Update Firmware iii iai sro bo ra a i i E A I pam 71 Unit Reset ks i asi dia tale g o I a a k KA a eaten ten LA a 72 A Frequently Asked QuUesti0NS ccoo ree 75 BO a
25. Using the Serial Interface Reset the V IP and immediately press the ESC key On your screen a command prompt gt will be visible Enter defaults press the Enter key and wait for a few seconds for the V IP to reboot Now you may use the default settings as described in the Section called Initial Configuration 21 Chapter 4 Configuration 22 Chapter 5 Usage Prereguisites The V IP features an embedded operating system and applications offering a variety of standardized interfaces This chapter will describe both these interfaces and the way to use them in a more detailed manner The interfaces are accessed using the TCP IP protocol family thus they can be accessed using the built in Ethernet adapter The following interfaces are supported HTTP HTTPS Full access is provided by the embedded web server The V IP environment can be entirely managed using a standard web browser You can access the V IP us ing the insecure HTTP protocol or using the encrypted HTTPS protocol When ever possible use HTTPS Telnet A standard Telnet client can be used to access an arbitrary device connected to the V IP s serial port via a terminal mode The primary interface of the V IP is the HTTP interface This is covered extensively in this chapter Other interfaces are addressed in subtopics In order to use the Remote Console window of your managed host system the browser has to come with a Java Runtime
26. ay try to change this setting together with the sampling phase Phase Defines the phase for video sampling used to control the display quality together with the setting for sampling clock Horizontal Position Use the left and right buttons to move the picture in horizontal direc tion while this option is selected Vertical Position Use the left and right buttons to move the picture in vertical direction while this option is selected Reset this Mode Reset mode specific settings to the factory made defaults Reset all Modes Reset all settings to the factory made defaults Save changes Save changes permanently Chapter 5 Usage Undo Changes Restore last settings Note This option is only available for the user admin Refresh Video Use this option to refresh the video picture Soft Keyboard Opens up the Menu for the Soft Keyboard m V IP English United a 104pc_ X e F1F2 ARE Bu Sa Prn 2 3 16 7 8 9 0 in x t r Da s d nend k 7 Ol z x c v bl n e L Ctrl St AI A wat cid RMS lg w elr t ylulijolp DeEn A 1 U Figure 5 11 Soft Keyboard Show Pops up the Soft Keyboard The Soft Keyboard is necessary in case your host system runs a completely different language and country mapping than your administration machine Mapping Used for choosing the according language and country mapping of the Soft
27. c and leads to a faster video display but small changes in some display regions may not be recognized im mediately A small filter displays all changes instantly but may lead to a constant amount of network traffic even if the display content is not really changing de pending on the quality of the video input signal All in all the default setting should be suitable for most situations Force Composite Sync Required for Sun Computers To support signal transmission from a Sun machine enable this option If not enabled the picture of the remote console will not be visible Device Settings Network The Network Settings panel as shown in Figure 6 18 allows changing network related parameters Each parameter will be explained below Once applied the new network settings will immediately come into effect 54 Chapter 6 Menu Options a X File Edit View Web Go Bookmarks Tabs Help z a y 5 7 6 e B amp http 62 153 241 230 network asp Back Forward Stop Refresh Home Fullscreen Bookmarks Google Cengle Goke rNetwork Basic Settings IP auto configuration None gt IP address 62 153 241 230 Subnet mask 255 255 255 248 Gateway IP address 2 153 241 2235 Primary DNS server IP address 217 237 149 225 Secondary DNS server IP address AA rNetwork Miscellaneous Settings Remote Console amp HTTPS port Default 443 HTTP pot Default 80 TELNET pot Default 23 Bandwidth Limit kbits F Enable TE
28. ccessing the V IP simultaneously The standard colour depth is 16 Bit 65536 colours The other colour depths are intended for slower network connections in order to allow a faster transmission of data Therefore compression level 0 no compression uses only 16 Bit colour depth At lower bandwidths only 4 Bit 16 colours and 2 Bit 4 gray scales are recommended for typical desktop interfaces Photo like pictures have best re sults with 4 Bit 16 gray scales 1 Bit colour depth black white should only be used for extremely slow network connections 49 Chapter 6 Menu Options 50 e Home Mozilla Firefox E Remote Console Type File Edit View Go Bookmarks Tools Help a lt gt amp A O http lara kam home asp M Oco G Lj mozilla org mozillaZine mozdev org TWiki Erla LaraExp print u u0432 why Remote Console Type Default Java VM Sun Microsystems Java Browser Plugin If you do not have the Java Browser Plugin already installed on your system this option will cause downloading of around 11 MByte Plugin code The Plugin will enable extended Remote Console functionality Miscellaneous Remote Console Settings T Start in Monitor Mode FF Start in Exclusive Access Mode Mouse Hotkey Hotkey Jalt F12 Used for fast mouse synchronization in Double Mouse mode and to free the grabbed mouse in Single Mouse mode Click here for Hell Remote Console Button Keys B
29. ce The V IP may be accessed using a standard Java enabled web browser You may use the HTTP protocol or a secure encrypted connection via HTTPS Just enter the con figured IP address of the V IP into your web browser The initial login settings are Table 4 3 Standard User Settings Parameter Value Login admin Password hetec Changing these settings to user specific values is strongly recommended and can be done on the User Management page see the Section called Users And Groups in Chapter 6 Mouse Keyboard and Video configuration Between the V IP and the host there are two interfaces available for transmitting keyboard and mouse data USB and PS 2 The correct operation of the remote mouse depends on several settings which will be discussed in the following subsections V IP USB interface To use the USB interface a correct cabling between the managed host and the man aging device is necessary If the managed host has no USB keyboard support in the BIOS and you have connected the USB cable only then you will have no remote keyboard access during the boot process of the host Please see the Section called Keyboard Mouse in Chapter 6 for more details V IP Keyboard Settings The V IP settings for the host s keyboard type have to be correct in order to make the remote keyboard work properly Check the settings in the V IP front end See the Section called Keyboard Mouse in Chapter 6 for details Chapter 4 Configura
30. changes will take effect Select the desired user from the selection box and press the button Update This will result in displaying the according user settings below Note You are allowed to change the settings of other users only if you have the necessary access rights for this task For a regular user without the correct permissions it is not possible to change the settings for any other users 48 Chapter 6 Menu Options Transmission Encoding The Transmission Encoding setting allows changing the image encoding algorithm that is used to transmit the video data to the Remote Console window It is possible to optimize the speed of the remote screen depending on the number of users working at the same time and the bandwidth of the connection line Modem ISDN DSL LAN etc Automatic detection The encoding and the compression level is determined automatically from the available bandwidth and the current content of the video image Pre configured The pre configured settings deliver the best result because of optimized adjust ment of compression and colour depth for the indicated network speed Manually Allows to adjust both compression rate and the colour depth individually De pending on the selected compression rate the data stream between the V IP and the Remote Console will be compressed in order to save bandwidth Since high compression rates are very time consuming they should not be used while sev eral users are a
31. commended options for the different operating systems see the Section called Recommended Mouse Settings in Chapter 4 Mouse Speed Auto mouse speed Use this option if the mouse settings on the host use an additional acceleration setting The V IP tries to detect the acceleration and speed of the mouse during the mouse sync process Fixed mouse speed Use a direct translation of mouse movements between the local and the remote pointer You may also set a fixed scaling which determines the amount the remote mouse pointer is moved when the local mouse pointer is moved by one pixel This option only works when the mouse settings on the host are linear This means that there is no mouse acceleration involved To set the options click on the button Apply 53 Chapter 6 Menu Options Video o o File Edit View Web Go Bookmarks Tabs Help v L x e B le http 192 168 1 166 video_settings asp v Z Back Forward Stop Refresh Home Fullscreen CJ Bookmarks Google Goggle Gog 7 Miscellaneous Video Settings Noise filter small Y 7 Force Composite Sync Required for Sun Computers m TR Figure 6 17 Video Settings To set the options see below click on the button Apply Miscellaneous Video Settings Noise filter This option defines how the V IP reacts to small changes in the video input sig nal A large filter setting needs less network traffi
32. correct parameters For additional options see the Section called Options for details 43 Chapter 6 Menu Options 44 Creating an Image Floppy Images UNIX and UNIX like OS To create an image file make use of dd This is one of the original UNIX utilities and is included in every UNIX like OS UNIX Sun Solaris Linux To create a floppy image file copy the contents of a floppy to a file You can use the following command dd if dev fd0 of tmp floppy image dd reads the entire disc from the device dev fdo and saves the output in the specified output file tmp floppy image Adjust both parameters exactly to your needs input device etc MS Windows You can use the tool RawWrite for Windows 4 RawWrite Ja ES Raw Write for windows http uranus it swin edu au jn linux Written by John Newbigin Floppy drive DIM Write Read About Help Support Use this tab to write an image to floppy disk Image file F essentials freedos install FDB8 3 i fe Number of copies fi s Exit Windows NT 5 0 build number 2195 142 Disk 1 of 1 Figure 6 10 RawWrite for Windows selection dialog Select the tab Read from the menu Enter or choose the name of the file in which you would like to save the floppy content Click on the button Copy to initiate the image creation process For related tools you may have a look at the homepage of the fdos project h
33. d Event Log Assignments You may choose which actions of the V IP will be saved in the log file Tick the desired box es and click Apply to confirm your selection Maintenance Device Information o Home Mozilla Firefox gt K File Edit View Go Bookmarks Tools Help lt GE 3 A O http lara kam home asp v O Go GL Lj mozilla org mozillaZine mozdev org TWiki Erla LaraExp print u u0432 why Device Information Product Name V IP Serial Number F40CEB1508D0B121 Device IP Address 192 168 1 115 Device MAC Address FE 00 00 50 00 9B Firmware Version 04 00 01 Firmware Build Number 1185 Firmware Description Standard Edition Hardware Revision OE View the datafile for support Igne un 2 super 192 168 1 82 active Figure 6 28 Device Information This section contains a summary with various information about this V IP and its current firmware and allows you to reset the card You may have a look at Figure 6 28 for an example The Data file for support allows you to download the V IP data file with specific sup port information This is an XML file with certain customized support information like the serial number etc You may send us this information together with a support request It will help us to locate and solve your reported problem 69 Chapter 6 Menu Options Connected Users test 62 238 0 39 active test 80 145 25 183 26 min idle
34. d and Video configuration in Chapter 4 Figure 5 8 Remote Console Options Menu Mouse Handling Fast Sync The fast synchronization is used to correct a temporary but fixed skew Intelligent Sync Use this option if the fast sync does not work or the mouse settings have been changed on the host system Warning This method takes more time than the fast one and requires a correctly adjusted picture To setup the picture you may use either the auto adjustment function or the manual correction in the Video Set tings panel 30 Chapter 5 Usage Local Cursor Offers a list of different cursor shapes to choose from for the local mouse pointer The selected shape will be saved for the current user and activated the next time this user opens the Remote Console The number of available shapes depends on the Java Virtual Machine a version of 1 2 or higher offers the full list sync Options Monitor Only 3 Exclusive Access Scaling Mouse Handling Local Cursor Video Settings F Default Refresh Video 4 Big Soft Keyboard Local Keyboard Hotkeys Figure 5 9 Remote Console Options Menu Cursor Video Settings Opens a panel for changing the V IP video settings The V IP features two different dialogs which influence the video settings Video Settings through the HTML Frontend Select this option to enable local video port This option decides if the local video output of the V IP is active and passing th
35. d quality or distorted in some way press this button and wait a few seconds while the V IP tries to adjust itself for the best possible video quality Py sme Sync Mouse Choose this option in order to synchronize the local with the remote mouse cur sor This is especially necessary when using accelerated mouse settings on the host system In general there is no need to change mouse settings on that Video Settings in Options Menu This opens a new window with elements to control the V IP Video Settings You can change some values for instance related to brightness and contrast of the picture displayed which may improve the video quality It is also possible to revert to the default settings for all video modes or only the current one Note At first start if the local mouse pointer is not synchronized with the remote mouse pointer press the Auto Adjust Button once Chapter 2 Introduction Introduction The V IP is manufacturer independent remote administration system The V IP works as an integrated solution on your server system Based on an embedded operating system the V IP provides both exceptional stability and permanent availability independent of the present state of the server s operating system As a system administrator you have entire control and location independent remote access to react upon both critical incidents and cases of necessary maintenance Figure 2 1 V IP Features The V IP defines a new class of r
36. e Fullscreen Bookmarks Google Genske Gopele X Change Password New Password Confirm New Password mr Change Password pR Figure 6 12 Set password To change your password enter the new password in the upper entry field Retype the password in the field below Click Apply to submit your changes Chapter 6 Menu Options Users And Groups 7 TT A G X File Edit View Web Go Bookmarks Tabs Help A See 6 e 2 S http 62 153 241 230 um asp Back Forward Stop Refresh Home Fullscreen Bookmarks Google Goak Coke E rUser Management Existing users select gt New user name AAA Full user name A Password ET Confirm Password EU Email address A Mobile number A Role select gt ignored for super user E CTD T Figure 6 13 Set User User Management The V IP comes with a pre configured user account for the user admin that has fixed permissions This user has all possible rights to configure the device and to use all functions the V IP offers Upon delivery the account for the user admin has the password hetec Make sure to change the password immediately after you have installed and firstly ac cessed your V IP A full list of available options follows This list can only be seen by the superuser Existing users Select an existing user for modification O
37. e enough power via USB In that case attach the enclosed power supply to the V IP Power supply DC 5V Attach the enclosed power supply to the V IP Voltage 5V Current 1 5 A Chapter 3 Installation RJ45 Ethernet UTP3 5 cables can be connected to the V IP using this standard RJ45 jack Rear Side Connectors Figure 3 2 Rear Side Connectors Port replicator Here you may attach an optional port replicator enabling PS 2 support serial and local console Connecting the V IP to the Host System Perform the following steps in order to connect the KVM signals of the server system to the V IP 1 Connect the pre mounted system cable to The VGA outlet of your server or the local console video port of your KVM switch The USB to one of the USB interfaces of your server or your USB KVM switch 2 Connect the RJ45 Ethernet connector to your local Ethernet hub using a CAT5 cable 3 Connect the external power supply to the 5V power connector and power on the V IP Warning The USB standard guarantees up to 500mA power per single USB port The V IP needs up to 700mA current and therefore does not work on USB alone However most of the current USB ports provide more than 700mA so that no external power is needed to power the V IP Taking more power from a USB port than specified may cause damage to your computer and is therefore not recommended Chapter 3 Installation Connecting a Local Co
38. e initial value for the monitor mode By default the monitor mode is dis abled In case you switch it on the Remote Console window will be started in a read only mode Start in Exclusive Access Mode Enables the exclusive access mode immediately at Remote Console startup This forces the Remote Consoles of all other users to close Nobody else can open the Remote Console at the same time again until you disable this feature or log off Mouse Hotkey Allows to specify a hotkey combination which starts either the mouse synchroniza tion process if pressed in the Remote Console or is used to leave the single mouse mode Remote Console Button Keys Button Keys allow simulating keystrokes on the remote system that cannot be gen erated locally The reason for this might be a missing key or the fact that the local operating system of the Remote Console is unconditionally catching this keystroke already Typical examples are Control Alt Delete on Windows and DOS what is always caught or Control Backspace on Linux for terminating the X Server The syntax to define a new Button Key is as follows confirm lt keycode gt lt keycode gt confirm requests confirmation by a dialog box before the key strokes will be sent to the remote host keycode is the key to be sent Multiple key codes can be concatenated with a plus or a minus sign The plus sign builds key combinations all keys will be pressed until a min
39. e local input focus Remote Console Control Bar The upper part of the Remote Console window contains a control bar Using its ele ments you can see the status of the Remote Console and influence the local Remote Console settings A description for each control follows VIP Remote O X Ctrl Alt Delete PS s X Options Figure 5 5 Remote Console Control Bar Ctrl Alt Delete Ctrl Alt Delete Special button key to send the Control Alt Delete key combination to the remote system see also the Section called KVM Settings in Chapter 6 for defining new button keys Note For the user admin this button exists on default Other users have to define this button on their own Auto Adjust button E If the video displayed is of bad quality or distorted in some way press this button and wait a few seconds while the V IP tries to adjust itself for the best possible video quality Py sme Sync Mouse Choose this option in order to synchronize the local with the remote mouse cur sor This is especially necessary when using accelerated mouse settings on the host system In general there is no need to change mouse settings on that 28 Chapter 5 Usage Single Double Mouse mode A DJ Switches between the Single Mouse Mode where only the remote mouse pointer is visible and the Double Mouse Mode where remote and local mouse pointers are visible and need to be synchronized Single mouse mode is only a
40. e registered trademarks and XT and CGA are trademarks of International Business Machines Corporation HETECisaregistered trademark of HETEC Datensysteme GmbH Germering Germany Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products HETEC disclaims any proprietary interest in trademarks and trade names other than its own Authors HETEC Team This document was created on 24 January 2005 About the V IP The V IP provides server management capabilities You can use the V IP to manage and monitor components in your servers through a modem or LAN even if your net work is down The V IP offers a comprehensive hardware solution for server man agement Limited Warranty The buyer agrees that if this product proves to be defective HETEC is only obligated to repair or replace this product at HETEC s discretion according to the terms and conditions of HETEC s general trading conditions HETEC shall not be held liable for any loss expenses or damage directly incidentally or consequentially resulting from the use of this product Please see the Warranty Information shipped with this product for full warranty details Limitations of Liability HETEC shall in no event be held liable for any loss expenses or damages of any kind whatsoever whether direct indirect incidental or consequential whether arising from the design or use of this product or the
41. e sure you do not use a special vendor specific mouse driver on your host system Windows 2003 Server XP Mouse Settings Windows XP knows a setting named improve mouse acceleration which has to be deactivated Active Desktop Ifthe Active Desktop feature of Microsoft Windows is enabled do not use a plain background Instead use some kind of wallpaper As an alternative you could also disable the Active Desktop completely See also the Section called Recommended Mouse Settings for mouse mode recommen dations Navigate your mouse pointer into the upper left corner of the applet screen and move it slightly forth and back Thus the mouse will be resynchronized If resynchronizing fails disable the mouse acceleration and repeat the procedure Single and Double Mouse Mode The information above applies to the Double Mouse Mode where remote and local mouse pointers are visible and need to be synchronized The V IP also features an other mode the Single Mouse Mode where only the remote mouse pointer is visible Activate this mode in the Remote Console see the Section called Remote Console Con trol Bar in Chapter 5 and click into the window area The local mouse pointer will be hidden and the remote one can be controlled directly To leave this mode it is nec essary to define a mouse hotkey in the Remote Console Settings Panel Press this key to free the captured local mouse pointer Recommended Mouse Settings For the different ope
42. econds for the configuration questions to appear Table 4 2 Serial line parameters Parameter Value Bits second 115200 Data bits 8 Parity no Stop bits 1 Flow control none As you proceed the following questions will appear on the screen To accept the default values which are shown in square brackets below press Enter IP auto configuration non dhcp bootp dhcp IP 192 168 1 22 Net mask 255 255 255 0 Gateway 0 0 0 0 for none 0 0 0 0 IP autoconfiguration With this option you can specify whether the V IP should get its network settings from a DHCP or BOOTP server For DHCP enter dhcp and for BOOTP enter bootp If you do not specify any of these the IP autoconfiguration is disabled and subsequently you will be asked for the following network settings 17 Chapter 4 Configuration IP address The IP address the V IP uses This option is only available if IP autoconfiguration is disabled Net mask The net mask of the connected IP subnet This option is only available if IP auto configuration is disabled Gateway address The IP address of the default router for the connected IP subnet If you do not have a default router enter 0 0 0 0 This option is only available if IP auto configuration is disabled Finally you will be asked if the values are correct and may adjust them if necessary After your confirmation the V IP performs a reset using the new values Web Interfa
43. emote access devices It combines digital remote access via IP networks with comprehensive and integrated system management The V IP offers convenient remote KVM access and control via LAN or Internet It captures digitizes and compresses video and transmits it with keyboard and mouse signals to and from a remote computer Remote access and control software runs on its embedded processors only but not on mission critical servers so that there is no interference with server operation or impact on network performance Furthermore the V IP offers additional remote power management with the help of optional available devices Features of the V IP are KVM keyboard video mouse access over IP or analog telephone line No impact on server or network performance Automatically senses video resolution for best possible screen capture High performance mouse tracking and synchronization Port to connect a user console for direct analogous access to KVM switch Local Mouse suppression only when using SUN s Java Virtual Machine Chapter 2 Introduction V IP System Components The V IP is a stand alone product with the following dimensions 95mm D x 25mm H x 72mm W The V IP is shipped with abase unit an external power supply HETEC SA 051A5F 12 apower cord a KVM cable transparent eguipment feet an Installation and User Manual on a CD ROM aquick start guide a port replicator cable VGA PS 2 serial item 7020
44. ermore the specified share has to be configured correctly Therefore adminis trative permissions are required As a regular user you may not have these permis sions You should either login as a system administrator or as root on UNIX systems or ask your system administrator for help to complete this task Windows 2000 XP Open the Explorer navigate to the directory or share and press the right mouse button to open the context menu Explore Open Cut Copy Create Shortcut Delete Rename Properties Figure 6 8 Explorer Context Menu Select Sharing to open the configuration dialog Chapter 6 Menu Options image Properties Shale names Comment SET G Mevimum allowed E Allow Users REmissions aching Figure 6 9 Share configuration dialog Adjust the settings for the selected directory Activate the selected directory as a share Select Sharing this folder Choose an appropriate name for the share You may also add a short descrip tion for this folder input field Comment If necessary adjust the permissions button permissions Click OK to set the options for this share UNIX and UNIX like OS UNIX Solaris Linux If you like to access the share via SAMBA SAMBA has to be set up properly You may either edit the SAMBA configuration file etc samba smb conf Or use the Samba Web Administration Tool SWAT or WebMin to set the
45. et cable connected from the V IP to the mother board IPMI over LAN You can connect the IPMI over a LAN connection too The prerequisite for this access type is a host system with IPMI V1 5 and a network adapter with a side band connection to the BMC mostly on board In the IPMI Settings you have to enter the IP address of this host system and the correct password for the LAN connection You can also access other IPMI systems if you enter their IP address Date And Time 7 TTT NN CX File Edit View Web Go Bookmarks Tabs Help LL gt 600 A e http 62 153 241 230 time asp y Back Forward Stop Refresh Home Fullscreen Bookmarks Google Goggle Ceske Dictionary r Date Time Settings UTC Offset 2h 2 C User specified time Date 9 28 2004 mmiddiyyyy Time rs k PAN p hh mm ss Synchronize with NTP Server Primary Time server tp T ptb de ss lt s Secondary Time server The NTP Server configuration will be cleared if IP auto configuration is configured to either BOOTP or DHCP in the Network Settings and the DHCP BOOTP server is not providing the NTP server information an Figure 6 26 Date and Time This link refers to a page where the internal realtime clock of the V IP can be set up see Figure 6 26 You have the possibility to adjust the clock manually or to use a NTP time server Without a time server your time setting will not be persiste
46. etwork or via USB Start the setup tool from the CD ROM on the computer where the V IP is installed Depending on the connection USB or network the device detection is different A window opens as seen in Figure 1 3 MAC Address Detection On the upper left corner the MAC address of the V IP is displayed To detect the MAC address manually press the button Refresh Devices The displayed MAC address is the same MAC address printed on the white sticker placed on the back of the V IP If the V IP is connected via USB it is classified as a USB device and an appropriate drive letter is chosen for this device On the lower right corner of the window there are two buttons Query Device and Setup Device Press the Query Device button to display the preconfig ured values of the network configuration The values are displayed in the text fields located above If necessary adjust the network settings to your needs To save the changes enter a user name and an according password Then press the Setup De vice button Authentication To adjust the authentication settings enter your login as a superuser and change your password Super user login Enter the login name of the super user The initial value is admin Super user password Enter the current password for the super user This initial value is hetec New super user password Enter the new password for the super user New password
47. eys also have aliases This means that a key can be named by two different key codes Esc F1 F2 F3 F4 FS F6 F7 FS F9 FLOFLLF12 Prnt Scrl Brk 1 2 3 4 5 6 7 8 9 0 Bsp lns PoslPgup Num tabl g w c lr t y u ilo P Del EndPgdn 7 3 9 CR Caps a s d f g h j k 1 E JA 4 5 6 IShift x c v b nl m Rshift Up l 2 3 CR Letrl Win Alt Space AtGR Menu RCtrl Lep Down Right o Figure E 1 English US keyboard Layout used for the key codes Table E 1 Key Names Key Alias Key s 0 9 A Z S TILDE MINUS EQUALS lt LESS SLASH BACKSPACE TAB ENTER CAPS LOCK BACK SLASH LSHIFT SHIFT RCTRL CTRL STRG RSHIFT SHIFT LCTRL CTRL STRG 83 Appendix E Key Codes Key Alias Key s LALT ALT SPACE ALT GR ESCAPE ESC F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 PRINTSCREEN SCROLL LOCK BREAK INSERT HOME POS 1 PAGE_UP PAGE_DOWN DELETE DEL END UP LEFT DOWN RIGHT NUM_LOCK NUMPADO NUMPAD1 NUMPAD2 NUMPAD3 NUMPAD4 NUMPAD5 NUMPAD6 NUMPAD7 NUMPAD8 NUMPAD9 NUMPADPLUS NUMPAD PLUS 84 Key Alias Key s NUMPAD NUMPADMUL NUMPAD_MUL x NUMPADMINUS NUMPAD_MINUS NUMPADENTER WINDOWS MENU Appendix E Key Codes 85 Appendix E Key Codes 86 Appendix F Pin Assignment VGA HD 15 Table F 1 VGA HD 15 DAADA 10 9 8 7 6 45 44 13 12 11 Figure F 1 VGA HD 15 Pin Assignment Pin Assignment 1 Red 9
48. information about the Telnet inter face you may have a look at the Section called Telnet Console IPM 220 L Inline Power Module This is an optionally available external module to switch power of a single sys tem by putting it in the power supply line of the controlled system Intelligent Platform Management Interface IPMI 7 T a X File Edit View Web Go Bookmarks Tabs Help a gt OR 28 TETEE http 192 168 1 166 i v Back Z Forward G Stop Refresh Home Fullscreen Manz Ali I t Bookmarks Google l Ggagle Gauk IPMI Settings IPMI disabled C IPMI over LAN IP address Password IPMB BMC address po hexadecimal cow Figure 6 25 IPMI Generals By using the V IP IPMI facilities you have an additional way to power on or off the system or to perform a hard reset Furthermore it provides the possibility to show an event log of the host system and the status of some system sensors i e temperature If your host system supports IPMI you can access it by one of the following ways IPMI over LAN IPMI V1 5 is required 65 Chapter 6 Menu Options 66 IPMI Settings Figure 6 25 shows the V IP IPMI settings panel Its options will be explained below IPMI disabled Disables IPMI on the V IP This means that Status via IPMI and Event Log via IPMI are not available and the power on off and reset functions do not use IPMI rather than the ATX and the res
49. ion User admin logged in from IP address 192 168 50 82 T AE User admin logged in from IP 01 18 1931 04 15 42 Authentication address 192 168 1 30 User admin logged in from IP address 192 168 1 30 User admin logged in from IP 01 23 1931 05 48 25 Authentication 01 18 1931 03 41 16 Authentication Figure 6 30 Event Log List 70 Chapter 6 Menu Options Figure 6 30 displays the Event Log list It includes the events that are kept by the V IP extended by the event date a short event description and an IP address the reguest was sent from You may use the text buttons Prev and Next to browse within the data Update Firmware 2S CX File Edit View Web Go Bookmarks Tabs Help 00 2 http 62 153 241 230 date v Back X Forward Stop Refresh Home Fullscreen epee Iiuupesta 832 E t Bookmarks Google Gage Coys A S Firmware Upload Firmware File Browse Upload Update Firmware Figure 6 31 Update Firmware The V IP is a complete standalone computer The software it runs is called the firmware The firmware of the V IP can be updated remotely in order to install new functionality or special features A new firmware update is a binary file which will be sent to you by email or which you can download from the HETEC web site If the firmware file is compressed file suffix zip then you have to unzip it before you can proceed Under the Win
50. ix I HETEC Warranty Information Limited Warranty HETEC Datensysteme GmbH Germering Germany HETEC manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard practices HETEC warrants that the hardware products including the firmware will be free from defects in materials and work manship under normal use Any implied warranties on the HETEC firmware and hardware are limited to 24 months respectively beginning on the date of invoice Some states jurisdictions do not allow limitations on duration of an implied war ranty so the above limitation may not apply to you Additionally HETEC grants a special warranty for 6 month Customer Remedies HETEC s entire liability and exclusive remedy shall be at HETEC s option either a return of the price paid or b repair or replacement of the firmware or hardware that does not meet this Limited Warranty and which is returned to HETEC with a copy of your receipt Damage due to shipping the products to you is covered under this warranty Otherwise warranty does not cover damage due to external causes includ ing accident abuse misuse problems with electrical power servicing not authorized by HETEC usage not in accordance with product instructions failure to perform required preventive maintenance and problems caused by use of parts and compo nents not supplied by HETEC Any replacement hardware will be warranted fo
51. ly a Windows XP problem Try notto move the mouse pointer while XP switches into standby mode 10 For SUN computers a USB keyboard does not work The V IP emulates a USB keyboard If you attach a USB keyboard to your host two keyboards are detected It cannot be predicted which one of these comes first and you will be able to work with SUN supports only one USB keyboard 11 Cannot upload the signed certificate in MacOS X If an internal error occurs while uploading the signed certificate either change the extension of the file to txt Or add a file helper using the Internet Explorer preferences for this type of file Make sure that the encoding is set to plain text and the checkbox use for outgoing is set As an alternative you may also use a Mozilla based browser Mozilla FireFox 12 Every time I open a dialog box with some buttons the mouse pointers are not synchronous anymore Disable the setting Automatically move mouse pointer to the default button of dia log boxes in the mouse settings of your operating system 13 The Remote Console does not open with Opera in Linux Some versions of Opera do not grant enough permissions if the signature of the ap plet cannot be verified To solve the problem add the lines grant codeBase nn pp rc RemoteConsoleApplet permission java lang RuntimePermission accessClassInPackage sun to the java policy file of opera e g usr share opera java opera policy
52. n that machine To set this option press the button Apply Chapter 6 Menu Options CD ROM Use Image on Windows Share SAMBA To include an image from a Windows share select CD ROM from the submenu Figure 6 6 Selecting CD ROM Image on Windows Share Share host LET Share name E gt 1117 Path to image A User optional PC Password optional SA E Figure 6 7 Select Windows Share The following information has to be given to mount the image properly Share host The server name or its IP address On Windows 95 98 and Windows ME do not specify the IP address but the server name NetBIOS Name Share name The name of the share to be used Path to image The path of the image file on the share 41 Chapter 6 Menu Options 42 User optional If necessary specify the user name for the share named before If unspecified and a guest account is activated this guest account information will be used as your login Password optional If necessary specify the password for the given user name To register the specified file image and its location click on the button Set The specified image file is supposed to be accessible from the V IP The information above has to be given from the point of view of the V IP It is important to specify correct IP addresses and device names Otherwise the V IP may not be able to access the referenced image file Furth
53. n unusable device Thirdly after the firmware has been stored the V IP will reset automatically After about one minute you will be redirected to the Login page and requested to login once again Warning The three stage firmware update process and complete consistency check are making a mistake in updating the firmware almost impossi ble However only experienced staff members or administrators should perform a firmware update Make sure the V IP s power supply will not be interrupted Unit Reset 7 T T O o x File Edit View Web Go Bookmarks Tabs Help a X gt X 6 e http 62 153 241 230 reset asp Back Forward Stop Refresh Home Fullscreen Bookmarks Google Goggle Cela lt e Reset Device This may take up to a minute M http 62 153 241 230 reset asp Figure 6 32 Unit Reset 72 Chapter 6 Menu Options This section allows you to reset specific parts of the device This involves the both keyboard and mouse the video engine and the V IP itself Resetting the card itself is mainly needed to activate a newly updated firmware It will close all current connec tions to the administration console and to the Remote Console The whole process will take about half a minute Resetting subdevices e g video engine will take some seconds only and does not result in closing connections To reset a certain V IP functionality click on the button Reset
54. nce a user has been selected click the lookup button to see the user information New User name The new user name for the selected account Password The password for the login name It must be at least four characters long Confirm password Confirmation of the password above Email address This is optional 47 Chapter 6 Menu Options Mobile number This information may be optionally provided Note The number of user profiles is limited to 150 The number of users that make use of the V IP at the same time should not exceed the value of 25 KVM Settings User Console The following settings are user specific That means the super user can customize these settings for every users separately Changing the settings for one user does not affect the settings for the other users Home Mozilla Firefox Eile Edit View Go Bookmarks Tools Help KE gt lt B A O http lara kam home asp rRemote Console Settings for User The settings on this page are user specific Changes you make here will affect the selected user only El rTransmission Encoding Automatic Detection lt Pre confgured Network speed LAN high color x Manually Compression 0 none Sa Color depth 16 bit high col Figure 6 14 User Console Settings Part 1 Remote Console Settings for User This selection box displays the user ID for which the values are shown and for which the
55. nfiguration The V IP s communication interfaces are all based on TCP IP It comes pre configured with the IP configuration listed in Table 4 1 Table 4 1 Initial network configuration Parameter Value IP auto configuration DHCP IP address Netmask 255 255 255 0 Gateway none IP access control none Warning If the DHCP connection fails on boot up the V IP will not have an IP address If this initial configuration does not meet your requirements the following describes the initial IP configuration that is necessary to access the V IP for the first time V IP Setup Tool Main Window Connect the V IP to your computer either via local network or via USB Start the setup tool from the CD ROM on the computer where the V IP is installed Depending on the connection USB or network the device detection is different A window opens as seen in Figure 4 1 Chapter 4 Configuration x r Device Network Configuration Device MAC address MIME IP auto configuration Y None C DHCP C BOOTP Refresh Devices IP address Device Type y p Subnet mask I Enable WLAN Configuration WLAN Devices only Gateway Authentication Wir LAN Configuration Super user login ireless LAN ESSID 11117 Super user password E FP Enable WEP encryption New super user password WLAN WEP Key New password confirm ss Query Device Setup Device Cancel Help Status Found 7 devices
56. ngs Host Interface Enables a certain interface the mouse is connected to You can choose between Auto for automatic detection USB for a USB mouse and PS 2 for a PS 2 mouse Warning To use the USB and or PS 2 interface you need a correct cabling be tween the managed host and the managing device If the managed host has no USB keyboard support in the BIOS and you have connected the USB cable only then you will have no remote keyboard access during the boot process of the host If USB and PS 2 are both connected and you selected Auto as host interface then the card will select USB if available or otherwise falls back to PS 2 To get USB remote keyboard access during the boot process of the host the following conditions must be fulfilled the host BIOS must have USB keyboard support the USB cable must be connected or must be selected in the Host interface option 52 Chapter 6 Menu Options PS 2 Keyboard Model Enables a certain keyboard layout You can choose between Generic 101 Key PC for a standard keyboard layout Generic 104 Key PC for a standard keyboard layout extended by three additional Windows keys Generic 106 Key PC for a Japanese keyboard and Apple Macintosh for the Apple Macintosh USB Mouse Type Enables the USB mouse type Choose an appropriate option from the selection box For a detailed description about the mouse type and re
57. nitName Marketing Dept commonName John Doe emailAddress jd acme com Download Delete SSL Certificate Upload SSL Certificate File Browse OO D Figure 6 23 SSL Certificate Upload After completing these three steps the V IP has its own certificate that is used for identifying the card to its clients Warning If you destroy the CSR on the V IP there is no way to get it back In case you deleted it by mistake you have to repeat the three steps as described above Common name This is the network name of the V IP once it is installed in the user s network usually the fully qualified domain name It is identical to the name that is used to access the V IP with a web browser but without the prefix http In case the name given here and the actual network name differ the browser will pop up a security warning when the V IP is accessed using HTTPS Organizational unit This field is used for specifying to which department within an organization the V IP belongs Organization The name of the organization to which the V IP belongs Locality City The city where the organization is located 62 Chapter 6 Menu Options State Province The state or province where the organization is located Country ISO code The country where the organization is located This is the two letter ISO code e g DE for Germany or US for the U S Challenge Password Some certification authorities reguire a challenge
58. nsole To connect a local console to the host system besides the V IP you may attach a mon itor a keyboard and a mouse to the connectors on the port replicator Connecting Ethernet The front side of the V IP provides a RJ45 connector for Ethernet The connector is used either for a 100 Mbps 100Base TX connection or for a 10 Mbps 10BASE T con nection The adapter can sense the connection speed and will adjust to the appropri ate operation mode automatically 10 Mbps Connection For 10BASE T Ethernet networks the Fast Ethernet adapter uses category 3 4 or 5 UTP cable To establish a 10 Mbps connection the cable has to be connected to a 10BASE T hub Make sure that the cable is wired appropriately for a standard 10BASE T adapter Align the RJ45 plug with the notch on the adapter s connector and insert it into the adapter s connector 100 Mbps Connection For 100BASE TX Ethernet networks the V IP supports category 5 UTP cabling To establish a 100 Mbps connection the cable has to be connected to a 100BASE TX hub Make sure that the cable is wired appropriately for a standard 100BASE TX adapter Align the RJ45 plug with the notch on the adapter s connector and insert it into the adapter s connector Warning The UTP wire pairs and configuration for 100BASE TX cable are identi cal to those for 10BASE T cable when used with category 5 UTP cable Chapter 3 Installation Chapter 4 Configuration Initial Co
59. nt so you have to adjust it again after the V IP loses power for more than a few minutes To avoid this you can use a NTP time server which sets up the internal clock auto Chapter 6 Menu Options matically to the current UTC time Because NTP server time is always UTC there is a setting that allows you to set up a static offset to get your local time Warning There is currently no way to adjust the daylight saving time automati cally So you have to set up the UTC offset twice a year properly to the local rules of your country Event Log AI O x File Edit View Web Go Bookmarks Tabs Help a X gt e a 8 09 http 62 153 241 230 event log settings asp Z Back Forward Stop Refresh Home Fullscreen EJ Bookmarks Google Goggle Goel Jo Y X Event Log Targets F List Logging Enabled Entries shown per page E Default 20 Clear internal log T NFS Logging Enabled NFS Server E es NFS Share TTT NFS Log File 222222 SMTP Logging Enabled SMTP Server EET Receiver Email Address 3 Sender Email Address l e 7 SNMP Logging Enabled Destination IP EAS Community Event Log Assignments Event Board Message Security Remote Console Host Control Authentication Figure 6 27 Event Log 67 Chapter 6 Menu Options 68 Important events like a login failure or a firmware update are logged to a selection of logging destinations see Figure 6 27 Each of those events belong to an event gro
60. ntrolled with the according functions of the web interface Once you have successfully logged into the V IP a command line will be presented and you can enter the according management commands In general the Telnet interface supports two operation modes the command line mode and the terminal mode The command line mode is used to control or dis play some parameters In terminal mode the pass through access to serial port 1 is activated if the serial settings were made accordingly To access the V IP via serial interface both a serial port replicator cable and a null modem cable are required All inputs are redirected to the device on serial port 1 and its answers are displayed on the Telnet interface The following list shows the command syntax and their usage Chapter 6 Menu Options help Displays the list of possible commands cls Clears the screen quit Exits the current session and disconnects from the client version Displays the release information terminal Starts the terminal pass through mode for serial port 1 The key sequence esc exit Switches back to the command mode The command has an optional pa rameter 1 or 2 to select the desired serial port for pass through access Virtual Media Floppy Disk lt Floppy Image Upload Floppy Image File Browse Upload 7 Options Disable USB Mass Storage if no image is loaded Apply Figure 6 3 Virtual Floppy Area Upload a Floppy Image Within tw
61. o small steps working on the basis of a certain floppy image can be achieved First the path of the image has to be specified You can do that either by hand or 39 Chapter 6 Menu Options 40 by using the file selection dialog of your web browser To open the file selection dialog click on the button Browse and select the desired image file Floppy Image Upload Floppy Image File Browse Figure 6 4 Select Image File The maximum image size is limited to 1 44MB To use a larger image mount this image via Windows Share or SAMBA see the Section called Use Image on Windows Share SAMBA for details Secondly click on the button Upload to initiate the transfer of the chosen image file into the V IP s on board memory This image file is kept in the on board mem ory of the V IP until the end of the current session until you logged out or initiated a reboot of the V IP Options Options M Disable USB Mass Storage if no image is loaded Figure 6 5 USB mass storage option Set this option to disable the mass storage emulation and hide the virtual drive if no image file is currently loaded If unset and no file image will be found it may happen that the host system will hang on boot due to changes in the boot order or the boot manager LILO GRUB This case was reported for some Windows versions 2000 XP other OS may not be fully excluded This behaviour depends on the BIOS version used i
62. ol or a secure encrypted connection via HTTPS Just enter the con figured IP address of the V IP into your web browser The initial login settings are Table 1 3 Standard User Settings Parameter Value Login admin Password hetec Changing these settings to user specific values is strongly recommended and can be done on the User Management page see the Section called Users And Groups in Chapter 6 The Remote Console The Remote Console is the redirected screen keyboard and mouse of the remote host system in which the V IP is installed The web browser which is used for accessing the V IP has to supply a Java Runtime Environment version 1 1 or higher However itis strongly recommended to install Sun JVM 1 4 The Remote Console will behave exactly the same way as if you were sitting directly in front of the screen of your remote system That means that both the keyboard and mouse can be used in the usual way Open the console by selecting the preview picture on the main site of the HTML frontend Figure 1 4 shows the top of the Remote Console Chapter 1 The Quick Start Guide CI V IP Remote D X Ctrl Alt Delete EB A sci Options S Console Norm Desktop size is 640 x 480 In OB s Out OB s Oa Figure 1 4 Top part of the Remote Console There are some options to choose from the menu the important ones are the follow ing Auto Adjust button E If the video displayed is of ba
63. on will be used If set to Try the applet tries to make an encrypted connection In case that the connection cannot be established an unencrypted connection will be used instead If set to Force the applet tries to make an encrypted connection An error will be reported in case the connection establishment fails 60 Chapter 6 Menu Options Certificate o Home Mozilla Firefox Ox File Edit View Go Bookmarks Tools Help KE gt amp x A O http lara kam home asp 7 O Go G r Certificate Signing Request CSR Common name john Doe Organizational unit Marketing Dept Organization lacme Corp Locality City Washington D C State Province MSA Country ISO code jus S Email deacme com z h Challenge password errer Confirm Challenge password ereed 3 Po Key length bits 1024 y a Figure 6 22 Certificate Settings The V IP uses the Secure Socket Layer SSL protocol for any encrypted network traf fic between itself and a connected client During the connection establishment the V IP has to expose its identity to a client using a cryptographic certificate Upon de livery this certificate and the underlying secret key is the same for all V IP ever pro duced and certainly will not match the network configuration that will be applied to the V IP by its user The certificate s underlying secret key is also used for securing the SSL handshake Hence this is a secu
64. or communication between single computers espe cially between web browsers and web servers HTTPS Hypertext Transfer Protocol Secure The secure version of HTTP LED Light Emitting Diode A semiconductor device that emits incoherent monochromatic light when elec trically biased in the forward direction PS 2 Personal System 2 IBM s second generation of personal computers which was released to the pub lic in 1987 Today PS 2 is known as a device interface for mouse and keyboard SNMP Simple Network Management Protocol A widely used network monitoring and control protocol SSL Secure Socket Layer 77 Appendix B Glossary An encryption technology for the Internet used to provide secured data trans missions SVGA Super Video Graphics Array A refinement of the Video Graphics Array VGA that provides increased pitch and resolution performance UTP Unshielded Twisted Pair A cable with two conductors twisted as a pair and bundled within the same outer PVC covering 78 Appendix C V IP Video Modes Table C 1 lists the video modes the V IP supports Please do not use any other custom video settings besides of these If done so the V IP may not be able to detect them Table C 1 V IP Video Modes Resolution x y Refresh Rates Hz 640x340 70 85 640x400 56 85 640x480 60 67 72 75 85 90 100 120 720x400 70 85 800x600 56 60 70 72 75 85 90 100 832x624 75 1024x768 60 70 72 75 85 90 10
65. or else login is not possible Navigation Having logged into the V IP successfully the main page of the V IP appears see Fig ure 5 3 This page consists of three parts each of them contains specific information The buttons on the upper side allow you to navigate within the front end see Table 5 2 for details The lower left frame contains a navigation bar and allows you to switch between the different sections of the V IP Within the right frame task specific infor mation is displayed that depends on the section you have chosen before 25 Chapter 5 Usage File Edit View Go Bookmarks Tools Window Help pRemote Console Preview Click to open eS A ES A http 192 168 1 61 title_app asp E Figure 5 3 Main page Table 5 2 Buttons from the front end Return to the main page of the V IP Open the V IP Remote Console Exit from the V IP front end Warning If there is no activity for half an hour the V IP will log you out automati cally A click on one of the links will bring you back to the login screen Logout from the V IP This link logs out the current user and presents a new login screen Please note that an automatic logout will be performed in case there is no activity for half an hour 26 Chapter 5 Usage The Remote Console General Description The Remote Console is the redirected screen keyboard and mouse of the remote host system that V IP control
66. password to authorize later changes on the certificate e g revocation of the certificate The minimal length of this password is four characters Confirm Challenge Password Confirmation of the Challenge Password Email The email address of a contact person that is responsible for the V IP and its security Key length This is the length of the generated key in bits 1024 Bits are supposed to be suffi cient for most cases Longer keys may result in slower response time of the V IP during connection establishment Serial Settings 7 T O X File Edit View Web Go Bookmarks Tabs Help Back Forward Stop Refresh Home Fullscreen a X ka x e 2 http 192 168 1 166 serial asp yl e Bookmarks Google Goggle Gquele i Dictionary MA rSerial Port 1 Settings Configuration login Modem Serial line speed 115200 x bits s Modem init string ATZHO OK ATLOMO8K3X1 OK is used if empty Modem server IP address 192 168 3 1 Modem client IP address 192 168 3 2 Passthrough access to serial port 1 via Telnet Speed Data bits Parity Stop Bits Handshake 115200 lt ls 27 none lal Hardware gt IPM 220 L Inline Power Module Figure 6 24 Serial Settings 63 Chapter 6 Menu Options 64 The V IP Serial Settings Figure 6 24 allow you to specify what device is connected to the serial port and how to use it To access the serial interface a port replicator cable i
67. r the remainder of the original period or thirty 30 days whichever is longer HETEC will repair or replace products returned to HETEC s facility To request warranty service you must inform HETEC within the warranty period If warranty service is required HETEC will issue a Return Material Authorization Number You must ship the prod ucts back to HETEC in their original or an equivalent packaging prepay shipping charges and insure the shipment or accept the possibility of loss or damage during shipment No Other Warranties To the maximum extend permitted by applicable law HETEC disclaim all other war ranties either express or implied including but not limited to implied warranties of merchantability and fitness for a particular purpose with regard to the firmware the accompanying written materials and any accompanying hardware This lim ited warranty gives you specific legal rights You may have others which vary from state jurisdiction to state jurisdiction No Liability For Consequential Damages To the maximum extent permitted by applicable law in no event shall HETEC be liable for any damages whatsoever including without limitation special incidental consequential or indirect damages for personal injury loss of business information or any other pecuniary loss arising out of the use of or inability to use this prod uct even if HETEC has been advised of the possibility of such damages In any case HETEC s entire liability
68. rating systems we can give the following advice MS Windows NT4 NT4 supports PS 2 only Please choose the options PS 2 mouse and Auto Mouse Speed MS Windows 2000 2003 XP all versions In general we recommend the usage of a mouse via USB Choose USB without Mouse Sync Chapter 4 Configuration For a PS 2 mouse choose Auto Mouse Speed For XP disable the option en hance pointer precision in the Control Panel Note The remote mouse is always synchronized with the local mouse if selecting the option MS Windows 2000 or newer SUN Solaris Adjust the mouse settings either via xset m 1 or use the CDE Control Panel to set the mouse to 1 1 no acceleration As an alternative you may also use the Single Mouse Mode MAC OS X We recommend using the Single Mouse Mode OS 2 We recommend using the Single Mouse Mode Linux First choose the option Other Operating Systems from the the Mouse Type selection box Second choose the option Auto Mouse Speed This applies for both USB and PS 2 mice Video Modes The V IP recognizes a limited number of common video modes When running X11 on the host system please do not use any custom modelines with special video modes If you do the V IP may not be able to detect them We recommend using any of the standard VESA video modes instead Please refer to Appendix C for a list of all supported video modes Resetting the V IP to its Factory Settings
69. rity risk but far better than no encryption at all However it is possible to generate and install a new base64 x 509 certificate that is unique for a particular V IP In order to do that the V IP is able to generate a new cryptographic key and the associated Certificate Signing Request CSR that needs to be certified by a certification authority CA A certification authority verifies that you are the person who you claim you are and signs and issues a SSL certificate to you To create and install a SSL certificate for the V IP the following steps are necessary Create a SSL Certificate Signing Request using the panel shown in Figure 6 22 You need to fill out a number of fields that are explained below Once this is done click on the button Create which will initiate the Certificate Signing Request generation The CSR can be downloaded to your administration machine with the Download CSR button see Figure 6 23 Send the saved CSR to a CA for certification You will get the new certificate from the CA after a more or less complicated traditional authentication process depend ing on the CA Upload the certificate to the V IP using the Upload button as shown in Figure 6 23 61 Chapter 6 Menu Options SSL Certificate Signing Reguest CSR The following CSR is pending countryName US stateOrProvinceName U S A localityName Washington D C organizationName ACME Corp organizationalU
70. rough the incoming signal from the host system The option Noise Filter defines how the V IP reacts to small changes in the video input signal A large filter setting needs less network traffic and leads to a faster video display but small changes in some display regions may not be recognized immediately A small filter displays all changes instantly but may lead to a constant amount of network traffic even if display content is not really changing depending on the quality of the video input signal All in all the default setting should be suitable for most situations 31 Chapter 5 Usage 32 Video Settings through the remote console xl Brightness af inf gt 92 ContrastRed _4 J gt 100 Contrast Green af H gt 100 ContrastBlue 4f f gt 100 Clock 4 b gt 1344 Phase af i gt 12 Horizontal Offset T gt 293 vertical Offset f f gt j 35 Resetthis Mode Reset All Modes Save Changes 1024x768 60Hz Undo Changes Figure 5 10 Video Settings Panel Brightness Controls the brightness of the picture Contrast Controls the contrast of the picture Clock Defines the horizontal frequency for a video line and depends on the video mode Different video card types may require different val ues here The default settings in conjunction with the auto adjust ment procedure should be adequate for all common configurations To achieve a better picture quality you m
71. s Ctri Alt Delete b sx UG Options B AA Olea sia aj llla a B Ba Aee TZ 7 III JA 7 LRR ARS Hello welcome to the Remote Console Fe t vew Favortes Too Help Bek E On Groes Gray S G X E Aires Sy my renos s m Console Norm Desktop size is 1024 x 768 In 08 s0ut 08 s Qu Figure 5 4 Remote Console The Remote Console window is a Java Applet that tries to establish its own TCP con nection to the V IP The protocol that is run over this connection is neither HTTP nor HTTPS but RFB Remote Frame Buffer Protocol Currently RFB tries to establish a connection to port 443 Your local network environment has to allow this connection to be made i e your firewall and in case you have a private internal network your NAT Network Address Translation settings have to be configured accordingly In case the V IP is connected to your local network environment and your connection to the Internet is available using a proxy server only without NAT being configured the Remote Console is very unlikely to be able to establish the according connection This is because today s web proxies are not capable of relaying the RFB protocol In case of problems please consult your network administrator in order to provide an appropriate network environment Main Window Starting the Remote Console opens an additional window It displays the screen con tent of your host system The Remote Console will behave exactly in
72. s Remote Console And HTTPS port Port number at which the V IP s Remote Console server and HTTPS server are listening If left empty the default value will be used HTTP port Port number at which the V IP s HTTP server is listening If left empty the de fault value will be used Telnet port Port number at which the V IP s Telnet server is listening If left empty the de fault value will be used Bandwidth Limit The maximum network traffic generated through the V IP Ethernet device Value in Kbit s Enable Telnet access Set this option to allow accessing the V IP using the Telnet gateway see the Section called Telnet Console Disable Setup Protocol Enable this option to exclude the V IP from the setup protocol Chapter 6 Menu Options Dynamic DNS 2 File Edit View Web Go Bookmarks Tabs Help i L 6 e 2 t http 62 153 241 230 dyndns asp Back Forward Stop Refresh Home Fullscreen Bookmarks Google Cole Gone Dynamic DNS Settings FF Enable Dynamic DNS Dynamic DNS server www dyndns org Hostname pa SA Username AAA Password 80 Check time HH MM T Check interval Sap 2 Apply Figure 6 19 Dynamic DNS A freely available Dynamic DNS service dyndns org can be used in the follow ing scenario see Figure 6 20 57 Chapter 6 Menu Options 58 Dynamic IP Figure 6 20 Dynamic DNS Scenario The V IP is reachable via the IP address of the DSL router
73. s 77 C VIP Video MOUS as sias arunaas ies i ia a i iii a ii 79 Di Users And Roles A a e 81 E Key COGS a 83 F PIN ASSIQMIM OM iii rr aaa 87 VGA T ed 87 RJS COMEC Etemel AL iii ei a Is I Ia i sa i i a a ia 87 G SPeCitiCation s idad 89 sizesiand Weight ivan saaa aria a a i i a i 89 Environment nesie A a OR E REA 89 Temperada in ta 89 CUM Vilas iaa aaa a ai pi a a aaa i Ai 89 H V IP Operation Advices esate seal ika e a a a i a a a a i anced 91 I HETEC Warranty Information scscssssssseesessssseseseeseseseeessssseeeseessneneneneeseseeseseensneees 93 Limited Warranty siori aaa aaah a AAW abel ans 93 Customer Reme ES sizes iai ia i si sa i i i tities 93 No Other Warranties L aor garnt Te anirno aai aaa a 93 No Liability For Consequential Damages sees ereer eree eee eee 93 vi Preface Copyright Copyright 2004 HETEC Datensysteme GmbH Landsberger Str 65 82110 Germering Germany This publication contains proprietary information which is protected by copyright No part of this publication may be reproduced transcribed stored in a retrieval sys tem translated into any language or computer language or transmitted in any form whatsoever without the prior written consent of the publisher HETEC HETEC acknowledges the following trademarks Intel is a registered trademark of Intel Corporation Windows 98 Microsoft Windows and Windows NT are trademarks of Microsoft Corporation IBM AT VGA PS 2 and OS 2 ar
74. s reguired Configuration or console login Do not use the serial port for any special function use it only for the initial con figuration see Table 4 1 Modem The V IP offers remote access using a telephone line in addition to the standard access over the built in Ethernet adapter The modem needs to be connected to the serial interface of the V IP Logically connecting to the V IP using a telephone line means nothing else than building up a dedicated point to point connection from your console computer to the V IP In other words the V IP acts as an Internet Service Provider ISP to which you can dial in The connection is established using the Point to Point Protocol PPP Before you connect to the V IP make sure to configure your con sole computer accordingly For instance on Windows based operating systems you can configure a dial up network connection which defaults to the right set tings like PPP The Modem Settings panel allows you to configure the remote access to the V IP using a modem The meaning of each parameter will be described below The modem settings are part of the serial settings panel Serial line speed The speed with which the V IP is communicating with the modem Most of all modems available today will support the default value of 115 200 bps In case you are using an old modem and discovering problems try to lower this speed Modem Init String The initialization string used by the V IP to initiali
75. st the actual hostname Username You have registered this username during your manual registration with the Dynamic DNS Server Spaces are not allowed in the Nickname Password You have used this password during your manual registration with the Dynamic DNS Server Check time The V IP card registers itself in the Dynamic DNS server at this time Check interval This is the interval for reporting again to the Dynamic DNS server by the V IP Warning The V IP has its own independent real time clock Make sure the time setting of the V IP is correct 59 Chapter 6 Menu Options Security Fi O x File Edit View Web Go Bookmarks Tabs Help O 6 a e 40 http 192 168 1 166 security asp Z Back Forward Stop Refresh Home Fullscreen Bookmarks Google Goggle Goke Figure 6 21 Device Security Encryption Settings Force HTTPS If this option is enabled access to the web front end is only possible using a HTTPS connection The V IP will not listen on the HTTP port for incoming con nections In case you want to create your own SSL certificate that is used to identify the V IP refer to the Section called Certificate KVM encryption This option controls the encryption of the RFB protocol RFB is used by the Re mote Console to transmit both the screen data to the administrator machine and keyboard and mouse data back to the host If set to Off no encrypti
76. stallation a a ai a aa is ai 11 Operation Over Wisin ado 11 Connectors and Jumpa S THT 11 Front Side Connectors and Indicators sese 11 Rear Sid Connectors nesaad ninaa wien daa 12 Connecting the V IP to the Host SvStenm seene eee 12 Connecting a Local Console sss 13 Connecting Ethernet T 12 10 MBbpS CONNe tION a aata riendas conde dan a iii 12 100 Mbps COM sic iii siai i ii a r a i i i i 13 K Helt 11 sns ins i so m in i i ii i i i i i ia 15 Initial GOMTIgUFAtION Acta sis Isa ada 15 V IP Setup TOOL iii ias iai a A ai 15 Main WINGdOW Le inskas Lia dad A i i i dE 15 MAC Address Deteciion sees 16 AuthentiCatlON saskes iais iia aan 16 Initial Configuration via DHCP Bever esse eee eee 17 Initial Configuration via Serial CONSOMC sees eee eee 17 Web Interface cosa a r A i i D i i a sa 18 Mouse Keyboard and Video configuration sese saaa 18 VAP USB interface incomoda 18 V IP Keyboard Settings T 18 Remote Mouse Settings sese reer reenn 19 Auto Mouse Speed and Mouse Synchronization sse eee eee 19 Host System Mouse Settings aaa ereer eee ereenn 19 Single and Double Mouse Mode sss sees 20 Recommended Mouse Settings sese 20 VId 0 MOd S Lia kiai rain l cue a i Va i aa ed a ia 21 Resetting the V IP to its Factory SefingS senenn eee eee as 21 Using the Serial 1nteriacg sneer ereer ses eee 21 BUSA Ge ia 23 Prerrequisito rnad a een 23 Login into the V IP and logout sat ssentaat ea ozan natatoaa
77. the same way as if you were sitting directly in front of the screen of your remote system That means keyboard and mouse can be used in the usual way However be aware of the fact that the remote system will react to keyboard and mouse actions with a slight delay The delay depends on the bandwidth of the line which you use to connect to the V IP With respect to the keyboard the very exact remote representation might lead to some confusion as your local keyboard changes its keyboard layout according to the 27 Chapter 5 Usage remote host system If you use a German administration system and your host sys tem uses a US English keyboard layout for instance special keys on the German keyboard will not work as expected Instead the keys will result in their US English counterpart You can circumvent such problems by adjusting the keyboard of your remote system to the same mapping as your local one The Remote Console window always tries to show the remote screen with its optimal size That means it will adapt its size to the size of the remote screen initially and after the screen resolution of the remote screen has been changed However you can always resize the Remote Console window in your local window system as usual Warning In difference to the remote host system the Remote Console window on your local window system is just one window among others In order to make keyboard and mouse work your Remote Console window must have th
78. tion Remote Mouse Settings A common problem with KVM devices is the synchronization between the local and remote mouse cursors The V IP addresses this situation with an intelligent synchro nization algorithm There are three mouse modes available on the V IP Auto Mouse Speed The automatic mouse speed mode tries to detect the speed and acceleration set tings of the host system automatically See the section below for a more detailed explanation Fixed Mouse Speed This mode just translates the mouse movements from the Remote Console in a way that one pixel move will lead to n pixel moves on the remote system This parameter n is adjustable with the scaling lt should be noted that this works only when mouse acceleration is turned off on the remote system Single Double Mouse Mode This mode is described in the Section called Single and Double Mouse Mode Auto Mouse Speed and Mouse Synchronization The automatic mouse speed mode performs the speed detection during mouse syn chronization Whenever the mouse does not move correctly there are two ways for re synchronizing local and remote mouse Fast Sync The fast synchronization is used to correct a temporary but fixed skew Choose the option from the Remote Console options menu If defined you may also press the mouse synchronization hotkey sequence see the Section called Remote Con sole Control Bar in Chapter 5 for details Intelligent Sync If the fast sync does not work or the
79. ttp www fdos org ripcord rawrite Chapter 6 Menu Options CD ROM ISO 9660 Images UNIX and UNIX like OS To create an image file make use of dd This is one of the original UNIX utilities and is included in every UNIX like OS UNIX Sun Solaris Linux To create a CDROM image file copy the contents of the CDROM to a file You can use the following command dd if dev cdrom of tmp cdrom image dd reads the entire disc from the device dev cdrom and saves the output in the specified output file tmp cdrom image Adjust both parameters exactly to your needs input device etc MS Windows To create the image file use your favourite CD imaging tool Copy the whole contents of the disc into one single ISO image file on your harddisk For example with Nero you choose Copy and Backup Then navigate to the Copy Disc section Select the CD ROM or DVD drive you would like to create an ISO image from Specify the filename of the ISO image and save the CD ROM content in that file amp Copy and Backup 5 Copy Disc AS Burn Image to Disc Back up Files er Back up Hard Drive Restore Backups Schedule Backups Figure 6 11 Nero selection dialog 45 Chapter 6 Menu Options User Management 46 Change Password NN III lt File Edit View Web Go Bookmarks Tabs Help a 54 O e le m http 62 153 241 230 pwchange asp x Z Back Forward Stop Refresh Hom
80. tus LED tends not to stop blinking after one minute the V IP may not receive enough power via USB In that case attach the enclosed power supply to the V IP Power supply DC 5V Attach the enclosed power supply to the V IP Voltage 5V Current 1 5 A RJ45 Ethernet UTP3 5 cables can be connected to the V IP using this standard RJ45 jack Chapter 1 The Quick Start Guide Rear Side Connectors Figure 1 2 A 28 T a lt a Figure 1 2 Rear Side Connectors Port replicator Here you may attach an optional port replicator enabling PS 2 support serial and local console Connecting the V IP to the Host System Perform the following steps in order to connect the KVM signals of the server system to the V IP 1 Connect the pre mounted system cable to The VGA outlet of your server or the local console video port of your KVM switch The USB to one of the USB interfaces of your server or your USB KVM switch 2 Connect the RJ45 Ethernet connector to your local Ethernet hub using a CAT5 cable 3 Connect the external power supply to the 5V power connector and power on the V IP Warning e standard guarantees up to power per single port The V IP needs up to 700mA current and therefore does not work on USB alone However most of the current USB ports provide more than 700mA so that no external power is needed to power the V IP Taking more power from a USB port than specified may cause damage to your computer
81. under any provision of this agreement shall be limited to the amount actually paid by you for the firmware and or hardware Because some states jurisdictions do not allow the exclusion or limitation of liability for consequen tial or incidental damages the above limitation may not apply to you 93 Appendix I HETEC Warranty Information 94
82. up which can be activated separately The common way to log events is to use the internal log list of the V IP To show the log list click on Event Log on the Maintenance page In the Event Log Settings you can choose how many log entries are shown on each page Furthermore you can clear the log file here Event Log Targets List logging enabled To log events you may use the internal log list of the V IP To show the log list click on Event Log on the Maintenance page Since the V IP s system memory is used to save all the information the maxi mum number of possible log list entries is restricted to 1 000 events Every entry that exceeds this limit overrides the oldest one automatically Warning If the reset button on the HTML frontend is used to restart the V IP all logging information is saved permanently and is available after the V IP has been started If the V IP loses power or a hard reset is performed all logging data will be lost To avoid this use one of the log methods described be low NFS Logging enabled Define a NFS server where a directory or a static link has to be exported to in order to write all logging data to a file that is located there To write logging data from more than one V IP devices to only one NFS share you have to define a file name that is unique for each device When you change the NFS settings and press the button Apply the NFS share will
83. us sign or the end of the combination is encountered In this case all pressed keys will be released in reversed sequence So the minus sign builds single separate keypresses and releases The star inserts a pause with a duration of 100 milliseconds For a list of key codes and aliases the V IP recognizes refer to Appendix E Note If you need more button keys than shown use the button More entries This will open a list of additional entry fields 51 Chapter 6 Menu Options Keyboard Mouse gt O D X File Edit View Web Go Bookmarks Tabs Help gt 600 D gt http 62 153 241 230 km_settings asp Back Forward Stop Refresh Home Fullscreen Bookmarks Google ex le Gak Keyboard Mouse Settings Host Interface Auto active USB To use the USB and or PS 2 interface you need a correct cabling between the managed host and the managing device If the managed host has no USB keyboard support in the BIOS and you have connected the USB cable only then you will have no remote A keyboard access during the boot process of the host It USB and PS 2 are both connected and you selected Auto as host interface then the card will choose USB B LAST if available or otherwise falls back to PS 2 PS 2 Keyboard Model Generic 104 Key PC gt USB Mouse Type MS Windows 2000 or newer Y Mouse speed Auto Fixed scaling 1 1 00 lt Figure 6 16 Keyboard and Mouse Setti
84. utton Key 1 confirm Ctrl Alt Delete ETTET Click here for Help Figure 6 15 User Console Settings Part 2 Specifies which Remote Console Viewer to use Default Java Virtual Machine JVM Uses the default JVM of your web browser This may be the Microsoft JVM for the Internet Explorer or the Sun JVM if it is configured this way Use of the Sun JVM may also be forced see below Sun Microsystems Java Browser Plugin Instructs the web browser of your administration system to use the JVM of Sun Microsystems The JVM in the browser is used to run the code for the Remote Console window which is actually a Java Applet If you check this box for the first time on your administration system and the appropriate Java plug in is not yet installed on your system it may be downloaded and installed automatically However in order to make the installation possible you still have to answer the according dialogs with yes The download volume is around 11 Mbytes The advantage of downloading Sun s JVM is the usage of a stable and identical JVM across different platforms The Remote Console software is optimized for this JVM version and offers a wider range of functionality when run in SUN s JVM Chapter 6 Menu Options Hint If you are connected over a slow connection to the Internet you can also pre install the JVM on your administration machine Miscellaneous Remote Console Settings Start in Monitor Mode Sets th
85. vailable if using SUN JVM 1 4 or higher Options R To open the Options menu click on the button Options OxX RS Options Ma Bookmark 4 Monitor Only Exclusive Access gt Scaling Mouse Handling Local Cursor Video Settings Refresh Video gt Soft Keyboard Local Keyboard Hotkeys Figure 5 6 Remote Console Options Menu A short description of the options follows Monitor Only Toggles the Monitor Only filter on or off If the filter is switched on no remote console interaction is possible and monitoring is possible Exclusive Access If a user has the appropriate permission he can force the Remote Consoles of all other users to close No one can open the Remote Console at the same time again until this user disables the exclusive access or logs off Note This option is only accessible for the administrator and the admin A change in the access mode is also visible in the status line See the Section called Remote Console Status Line for more information Scaling Allows you to scale down the Remote Console You can still use both mouse and keyboard however the scaling algorithm will not preserve all display de tails 29 Chapter 5 Usage okmarklets Figure 5 7 Remote Console Options Menu Scaling Mouse Handling The submenu for mouse handling offers two options for synchronizing the local and the remote mouse pointer as explained in the Section called Mouse Keyboar
86. which is dynamically as signed by the provider Since the administrator does not know the IP address as signed by the provider the V IP connects to a special dynamic DNS server in regular intervals and registers its IP address there The administrator may contact this server as well and pick up the same IP address belonging to his card The administrator has to register a V IP that is supposed to take part in the service with the Dynamic DNS Server and assign a certain hostname to it He will get a nick name and a password in return to the registration process This account information together with the hostname is needed in order to determine the IP address of the registered V IP You have to perform the following steps in order to enable Dynamic DNS Make sure that the LAN interface of the V IP is properly configured Enter the Dynamic DNS Settings configuration dialog as shown in Figure 6 19 Enable Dynamic DNS and change the settings according to your needs see below Enable Dynamic DNS This enables the Dynamic DNS service This requires a configured DNS server IP address Dynamic DNS server This is the server name where V IP registers itself in regular intervals Currently this is a fixed setting since only dyndns org is supported for now Hostname This is the hostname of the V IP that is provided by the Dynamic DNS Server use the whole name including the domain e g testserver dyndns org Chapter 6 Menu Options not ju
87. ze the modem The de fault value will work with all modern standard modems directly connected to a telephone line In case you have a special modem or the modem is con nected to a local telephone switch that requires a special dial sequence in order to establish a connection to the public telephone network you can change this setting by giving a new string Refer to the modem s manual about the AT command syntax Modem server IP address This IP address will be assigned to the V IP itself during the PPP handshake Since it is a point to point IP connection virtually every IP address is pos sible but you must make sure that it is not interfering with the IP settings of the V IP and your console computer The default value will work in most cases Modem client IP address This IP address will be assigned to your console computer during the PPP handshake Since it is a point to point IP connection virtually every IP ad dress is possible but you must make sure that it is not interfering with the IP settings of the V IP and your console computer The default value will work in most cases Chapter 6 Menu Options Passthrough access to serial port via Telnet Using this option it is possible to connect an arbitrary device to the serial port and access it assuming it provides terminal support via Telnet Select the ap propriate options for the serial port and use the Telnet Console or a standard Telnet client to connect to the V IP For more

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