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Windows Marketplace V.90 User's Manual

1. Installing The Modem HARDWARE INSTALLATION 1 Switch off the computer and all peripheral devices connected to it 2 Unplug the computer power cord from the wall receptacle 3 Remove the computer s cover Refer to your computer owner s manual for instructions 4 Remove the screw securing the expansion slot cover behind one of the computer s available PCI expansion slots Lift the expansion slot cover out as shown below o Retaining Screw Expansion Slot Cover Figure 5 Removing the Backplate Always discharge static electricity before handling your modem You may discharge static electricity by touching a grounded metal structure or by using any commercially available grounding strap Make sure the expansion slot type is PCI which has a smaller slot to fit the PCI modem card These connectors are usually white in color ISA card slots have larger connectors and are nearly always black in color The position and colors of the expansion slots in your computer may differ from the illustra tions shown in Fig 7 or Fig 8 but the installation procedure should be the same SKS Oo 5 Firmly but gently insert the modem into the available PCI expansion slot Ensure that the card is seated properly before securing it with the screw re moved in Step 4 as shown in the following diagram PCI Modem 16 Bit ISA Slot PCI Slot Fig 6 Installing The Modem Put the chassis cover back on the computer
2. amp G1 Sets guard tone to 550 Hz amp G2 Sets guard tone to 1800 Hz Result Codes OK n 0 1 2 ERROR Otherwise amp Jn Auxiliary Relay option amp JO The auxiliary relay is never closed amp J1 NOT SUPPORTED responds ERROR Result Codes OK n 0 ERROR Otherwise Sey amp Kn Local Flow Control Selection amp KO Disable flow control amp K1 Reserved amp K2 Reserved amp K3 Enable RTS CTS flow control default amp K4 Enable XON XOFF flow control Result Codes OK n 0 3 4 ERROR Otherwise amp Mn Asynchronous Communications Mode amp MO Asynchronous mode default amp M1 Reserved amp M2 Reserved amp M3 Reserved amp M4 Reserved Result Codes OK n 0 ERROR Otherwise amp Pn Pulse Dial Make to Break Ratio Selection This Command is effective only for Japan amp PO 39 61 make break ratio 10PPS amp PI 33 67 make break ratio 1OPPS default amp P2 33 67 make break ratio 20PPS Result Codes OK n 0 1 2 ERROR Otherwise amp Qn Asynchronous Communications Mode amp Q0 Asynchronous Mode buffered Same as NO amp Q1 Reserved amp Q2 Reserved amp Q3 Reserved amp Q4 Reserved amp Q5 Error Control Mode buffered default Same as N3 amp Q6 Asynchronous Mode buffered Same as NO amp Q7 Reserved amp Q8 MNP error control mode If an MNP error control protocol is not estab lished the modem will fallback according to the current user
3. Be sure that all power switches are in the OFF position then reconnect the power cables to the computer and its peripherals Connect the telephone line cable to the Line Telco jack as shown in Fig 7 Turn on the computer and proceed to the following sections to configure your modem to the operating system you are using CONNECTING DEVICES TO THE MODEM PHONE TELCO Fig 7 Connecting Devices On the rear panel of your modem are input jacks to connect devices to the modem As shown in the diagram there are jacks for connection to a phone and to a phone line The connector labeled Line Telco is meant to be connected to a standard analog phone line To help reduce the load on your phone line it is recommended that the modem be the only device connected You should remove all other de vices from your telephone line while the modem is in use CONFIGURING WINDOWS 95 Step 1 Upon startup Windows 95 detects the modem and displays the New Hardware Found dialog box New Hardware Found HE Se PCI Card ws Select which driver you want to install for your new hardware Windows default driver C Do not install a driver Windows will not prompt you again Select from a list of alternate drivers Cancel Hep Select Driver from disk provided by hardware manufacturer then Click OK Step 2 If Windows asks for an installation disk click OK and type A in the dialog box that appea
4. OK n 0 1 ERROR Otherwise amp Dn DTR Control This command interprets how the modem responds to the state of the DTR signal and changes to the DTR signal amp D0 Ignore The modem ignores the true status of DTR and treats it as always on This should only be used if your computer does not provide DTR to the modem amp D1 If the DTR signal is not detected while in on line data mode the modem enters command mode issues OK result code and remains connected amp D2 If the DTR signal is not detected while in on line data mode the modem disconnects default If this signal is not present the modem will not an swer or dial S fl amp D3 Monitor DTR signal when an on to off transition occurs the modem per forms a soft reset as if the ATZ command was received Result Codes OK n 0 1 2 3 ERROR Otherwise amp Fn Load Factory Settings This command loads the configuration stored and programmed at the factory This operation replaces all of the command options and the S register settings in the active configuration with factory values amp FO Recall factory setting as active configuration default amp Gn V 22bis Guard Tone Control This command determines which guard tone if any to transmit while transmit ting in the high band answer mode This command is only used in V 22 and V 22bis mode This option is not used in North America and is for international use only amp G0 Guard tone disabled default
5. Vn Protocol Result Code V0 Disable protocol result code V1 Enable protocol result code V2 Enable protocol result code Result Codes OK n 0 1 2 ERROR Otherwise Xn XON XOFF Pass Through X0 Modem processes XON XOFF flow control characters locally DEFAULT X1 Modem processes and pass XON XOFF flow control characters Result Codes OK n 0 1 ERROR Otherwise Cn Data Calling Tone Data Calling Tone is a tone of certain frequency and cadence as specified in V 25 which allows remote Data FAX Voice discrimination The frequency is 1300 Hz with a cadence of 5 s on and 2 s off CO Disabled default C1 Enabled Result Codes OK n 0 1 ERROR Otherwise S Oo V90 x V 90 Downstream Rate and Control Use this command to enable disable V 90 connection and to control V 90 connec tion rates The command syntax is AT V90 x Where x is a value from the list below AT V90 x Downstream Rate 0 V 90 disabled 1 Auto Rate default 2 28000 bits s 3 29333 bits s 4 30666 bits s 5 32000 bits s 6 33333 bits s 7 34666 bits s 8 36000 bits s 9 37333 bits s 10 38666 bits s 11 40000 bits s 12 41333 bits s 13 42666 bits s 14 44000 bits s 15 45333 bits s 16 46666 bits s 17 48000 bits s 18 49333 bits s 19 50666 bits s 20 52000 bits s 21 53333 bits s Additional Commands AT V90 shows the current value and displays the selected rate AT V90 show the range 0 21
6. AT commands can only be entered while the modem is in command mode The format for entering AT commands is TYPE ATXn where X is the AT command and n is the specific value for that command PRESS Enter Any command issued is acknowledged with a response in text format known as result codes For multiple AT commands in the same command line the com mands are executed in the order received from the DTE Should execution of a command result in an error or a character not be recognized as a valid command execution is terminated the remainder of the command line is ignored and the ERROR result code is issued Otherwise if all commands execute correctly only the result code associated with the last command shall be issued result codes for preceding commands are suppressed In the following listing all commands and command values accepted by the mo dem are shown any entries other than those shown cause the ERROR result code Escape sequence The escape sequence allows the modem to exit data mode and enter on line com mand mode While in on line command mode you may communicate directly to your modem using AT commands Once you are finished you may return to data mode using the ATO command A pause the length of which is set by the Escape Guard Time S12 must be used after an escape sequence is issued This pause prevents the modem from interpreting the escape sequence as data The value of the escape sequence character may be c
7. Edit View Options Help Name amp Location Date Modified a Of type fa Files and Folders aa Stop Containing text 30_PCI_Windows_Modem New Search Size is pa 4 KB a After Windows finds the other file delete it as before Restart your sys tem and follow the installation procedures outlined in the Installing the Modem section Windows NT Windows NT 4 00 installation problems are always due to inadequate prepara tion The following conditions must be meet before attempting to install the mo dem or it will not be seen or correctly installed by the system see the Do This First section at the beginning of this manual 1 You must have the latest Windows NT Service Pack upgrade installed 2 There must be a free IRQ and two I O Port Addresses available for the modem to use 3 The installation utility must be copied from the installation diskette to the default hard drive and extracted If you need help on freeing an interrupt or making a COM Port available see the Windows 95 Does Not Install section for a discussion of this topic The Special Situations and Plug N Play BIOS sections also apply to Windows NT 4 00 See these areas for guidelines Do not use the procedure in Windows 95 for uninstalling the modem If you are upgrading or removing the drivers use the installation utility on the Windows NT installation diskette that came with your PCI modem This utility has an option for removing the modem dri
8. K5 Send break to remote modem in sequence with transmitted data Default The second case is where the modem is in the on line command state waiting for AT commands during a data connection and the B is received in order to send a break to the remote modem KO Clear data buffers and send break to remote modem K1 Clear data buffers and send break to remote modem Same as 0 K2 Send break to remote modem immediately K3 Send break to remote modem immediately Same as 2 K4 Send break to remote modem in sequence with data K5 Send break to remote modem in sequence with data Same as 4 Default The third case is where a break is received from a remote modem during a connec tion KO Clear data buffers and send break to the DTE K1 Clear data buffers and send break to the DTE Same as 0 K2 Send a break immediately to DTE K3 Send a break immediately to DTE Same as 2 K4 Send a break in sequence with received data to DTE K5 Send a break in sequence with received data to DTE Same as 4 Default Result Codes OK n 0 1 2 3 4 5 ERROR Otherwise Nn Error Control Mode Selection This command determines the type of error control used by the modem when SS S o sending or receiving data NO Buffer mode No error control same as amp Q6 N1 Direct mode N2 MNP or disconnect mode The modem attempts to connect in MNP 2 4 error control procedure If this fails the modem disconne
9. setting inS36 amp Q9 V 42 or MNP error control mode If neither error control protocol is estab lished the modem will fallback according to the current user setting inS36 Result Codes OK n 0 5 6 8 9 ERROR Otherwise amp Sn Data Set Ready DSR Option This command selects DSR action amp S0 DSR always ON default amp S1 DSR comes on when establishing a connection and goes off when the con nection ends Result Codes OK n 0 1 ERROR Otherwise amp V0 View Active Configuration and Stored Profile This command is used to display the active profiles amp VO0 View active file Option Selection AT Cmd Comm Standard Bell B CommandCharEcho Enable E Speaker Volume Medium L Speaker Control OnUntilCarrier M Result Codes Enable Q Dialer Type Tone T P ResultCode Form Text V ExtendResultCode Enabled X DialTone Detect Enable X BusyTone Detect Enable X LSD Action Standard RS232 amp C DTR Action Standard RS232 amp D Press any key to continue ESC to quit Option Selection AT Cmd V22b Guard Tone Disable amp G Flow Control Hardware amp K Error Control Mode V42 MNP Buffer N Data Compression V42bis MNP5 C AutoAnswerRing 0 SO AT Escape Char 43 S2 CarriageReturn Char 13 S3 Linefeed Char 10 S4 Backspace Char 8 S5 Blind Dial Pause 2 sec S6 NoAnswer Timeout 50 sec S7 Pause Time 2 sec S8 Press any key to continue ESC to quit Option Selection AT Cmd No Carrier Disc 2000 msec S10 DTMF Dial Spe
10. tips carefully before attempting to install your new modem For WInpows 95 INSTALLATION If you are replacing the modem in your computer system with this modem be sure to remove all other modem drivers Go to Start Settings Control Panel and double click on the System icon Select the Device Manager tab Double click on the Modems icon in the device tree to show the modems installed Highlight each modem listed by clicking once on the icon next to the modem and then click the Remove button It is also a good idea to physically remove your old modem from the system Note once you remove the old modem and its drivers from your system you will need the old modem driver diskette if you wish to reinstall it at a later date Close the System Properties window and return to the Control Panel Double click on the Modems icon If a New Hardware Panel comes up click Cancel If your old modem is listed high light the modem and click the Remove button Shutdown and turn off the computer Wait 5 seconds before turning the system back on Modems Properties 2 x General Diagnostics The following modems are set up on this computer 4 Remove Properties r Dialing Preferences Dialing from Default Location Use Dialing Properties to modify how your calls are h Dialing Properties dialed Figure 1 Win95 Modems Properties Panel If you are going to use the TAM Telephone Answering Machine funct
11. 2bis data compression V42 V 42 error control only MNP 5 MNP class 4 error control and MNP class 5 data compression MNP 4 MNP class 4 error control only NoEC No error control protocol Appendix B Communications Regulations FCC REGULATIONS The following statements are provided in accordance with the Federal Communi cations Commission FCC regulations Please read these statements carefully before installing your modem FCC PART 68 REQUIREMENTS This equipment complies with Part 68 of the FCC Rules On the bottom of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested this information must be given to the telephone company The REN is used to determine the maximum number of devices connected to your telephone line that will ring in response to an incoming call In most but not all areas the total REN of devices connected to a line should not exceed five 5 0 To find out the total permitted in your area contact your local telephone company If your telephone equipment causes harm to the telephone network the telephone company can discontinue your service temporarily If possible the company will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company ca
12. 52000 bits s 56K rate Connection at 54000 bits s 56K rate Connection at 56000 bits s 56K rate Connection at 58000 bits s 56K rate Connection at 60000 bits s 56K rate Connection at 28000 bits s V 90 rate Connection at 29333 bits s V 90 rate Connection at 30666 bits s V 90 rate Connection at 32000 bits s V 90 rate SKS OO CONNECT 33333 EC CONNECT 34666 EC CONNECT 36000 EC CONNECT 37333 EC CONNECT 38666 EC CONNECT 40000 EC CONNECT 41333 EC CONNECT 42666 EC CONNECT 44000 EC CONNECT 45333 EC CONNECT 46666 EC CONNECT 48000 EC CONNECT 49333 EC CONNECT 50666 EC CONNECT 52000 EC CONNECT 53333 EC EC only appears when the Extended Result Codes configuration option is enabled EC is replaced by one of the following symbols depending upon the error control method used Connection at 33333 bits s V 90 rate Connection at 34666 bits s V 90 rate Connection at 36000 bits s V 90 rate Connection at 37333 bits s V 90 rate Connection at 38666 bits s V 90 rate Connection at 40000 bits s V 90 rate Connection at 41333 bits s V 90 rate Connection at 42666 bits s V 90 rate Connection at 44000 bits s V 90 rate Connection at 45333 bits s V 90 rate Connection at 46666 bits s V 90 rate Connection at 48000 bits s V 90 rate Connection at 49333 bits s V 90 rate Connection at 50666 bits s V 90 rate Connection at 52000 bits s V 90 rate Connection at 53333 bits s V 90 rate V42bis V 42 error control and V 4
13. B View Numbers in Blacklist If blacklisting is in effect this command displays the numbers for which the last call attempted in the past two hours failed The ERROR result code appears in countries that do not require blacklisting Cn Enable Disable Data Compression Enables or disables data compression negotiation on an error corrected link C0 Disables data compression C1 Enables both V 42 bis and MNP 5 data compression Result Codes OK n 0 1 ERROR Otherwise AT Commands for Testing and Debugging The following commands are to be used for testing and debugging only and are not meant for general use amp Tn Self Test Commands This command allows the user to perform diagnostic tests on the modem These tests can help to isolate problems when experiencing periodic data loss or random errors amp TO0 Abort Stops any test in progress amp T1 Local analog loop This test verifies modem operation as well as the con nection between the modem and computer Any data entered at the local DTE is modulated then demodulated and returned to the local DTE To work properly the modem must be off line amp T3 Local digital loopback test amp T6 Remote digital loopback test This test can verify the integrity of the local modem the communications link and the remote modem Any data en tered at the local DTE is sent to and returned from the remote modem To work properly the modems must be on line with error
14. CT 48000 EC CONNECT 50000 EC CONNECT 52000 EC CONNECT 54000 EC CONNECT 56000 EC CONNECT 58000 EC CONNECT 60000 EC CONNECT 28000 EC CONNECT 29333 EC CONNECT 30666 EC CONNECT 32000 EC Description Command executed Modem connected to line A ring signal has been detected Modem lost carrier signal or does not detect carrier signal or does not detect answer tone Invalid command Connection at 1200 bits s No dial tone detected Busy signal detected No quiet answer Connection at 2400 bits s Connection at 4800 bits s Connection at 9600 bits s Connection at 14400 bits s Connection at 19200 bits s Connection at 7200 bits s Connection at 12000 bits s Connection at 16800 bits s Connection at 300 bits s Connection at 21600 bits s Connection at 24000 bits s Connection at 26400 bits s Connection at 28800 bits s Connection at 31200 bits s Connection at 33600 bits s Connection at 38400 bits s Connection at 57600 bits s Connection at 115200 bits s Delay is in effect for the dialed number Dialed number is blacklisted Blacklist is full Connection at 32000 bits s 56K rate Connection at 34000 bits s 56K rate Connection at 36000 bits s 56K rate Connection at 38000 bits s 56K rate Connection at 40000 bits s 56K rate Connection at 42000 bits s 56K rate Connection at 44000 bits s 56K rate Connection at 46000 bits s 56K rate Connection at 48000 bits s 56K rate Connection at 50000 bits s 56K rate Connection at
15. Dial Tone Detect Busy Tone Detect X0 Disable Disable Disable X1 Enable Disable Disable X2 Enable Enable Disable X3 Enable Disable Enable X4 Enable Enable Enable default X5 Enable Enable Enable X6 Enable Enable Enable X7 Disable Enable Enable Result Codes OK n 0 1 2 3 4 5 6 7 ERROR Otherwise Yn Long Space Disconnect Long space disconnect is always disabled Y0 Disable long space disconnect default Y1 Enable long space disconnect NOT SUPPORTED Result Codes OK n 0 ERROR Otherwise Zn Recall Stored Profile This command instructs the modem chip set to go on hook and restore the profile saved by the last amp W command Either Z0 or Z1 restores the same single profile Result Codes OK n 0 1 ERROR Otherwise S amp Bn V 32 Auto Retrain This modem always auto retrains amp BO Disable V 32 auto retrain NOT SUPPORTED amp B1 Enable V 32 auto retrain default Result Codes OK n 1 ERROR Otherwise amp Cn Data Carrier Detect DCD Control Data Carrier Detect is a signal from the modem to your computer indicating that the carrier signal is being received from a remote modem DCD normally turns off when the modem no longer detects the carrier signal amp CO0 The state of the carrier from the remote modem is ignored DCD circuit is always on amp C1 DCD turns on when the remote modem s carrier signal is detected and off when the carrier signal is not detected default Result Codes
16. M4 Interrupt 11 Address FFFO UART NS 165504N Highest Speed 115K Baud r v 90 PCI Windows Modem LHT Identifier No hardware ID for this modem Command Response ATIT E851 ATIZ AEIGPMS60LHTF1 72 ATIS 5 04 4 19 1668 01 8 80 Figure 8 More Info Panel If you receive an error message or the panel is blank go to the Does Not Install section STEP 4 Does Not Install The most likely reason for a non installation in Windows 95 is a lack of IRQ resources The modem needs one IRQ and two I O addressees in order to function Modern computer systems are usually equipped with soundcard CD ROM drive Hard drive floppy drive video card two COM Ports one LPT port keyboard and a mouse Each of these de vices require at least one IRQ interrupt in order to function Some models of sound card require three interrupts It is little wonder that when it comes time to install a modem there is nothing left The addition of special purpose peripherals SCSI Network cards etc makes matters worse This section deals with the process of freeing IRQ s and configur ing the system P N P Plug N Play which requires that you know how to enter your computer system s BIOS Setup Routine read your com puter user s manual for information on how to invoke and use the BIOS setup Once inside the BIOS Setup find the Plug N Play configuration This can be found within the Advanced PNP PCI Configuration or Plug a
17. ONFIGURING WINDOWS NT 4 00 In order to install the modem in Windows NT you must prepare the installation utility supplied on a separate floppy diskette This diskette should be labeled Win dows NT Installation Utility This program will allow for easy installation and uninstallation of your PCI Windows Modem Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Install your modem into an available PCI slot see the Do This First section for important preinstallation information Insert your modem s Windows NT installation diskette into your computer s Floppy Disk Drive Copy the self extracting installation file into a temporary directory on your computer s default Hard Drive Go to Start Programs and select Windows Explorer Go to the tem porary directory where you stored the self extracting installation file and double click on the pm504 exe file After the file self extracts double click the setup exe file The installation utility will show a welcome panel Read the warning notice and close any open programs before beginning the installation Click Next gt Modem Installation Welcome to the modem installation program This Program will install new or remove previous modem rad drivers and components from your computer It is strongly recommended that you exit all Windows programs before running this Setup program Click Cancel to quit Setup and then close any programs you have running Click Next
18. action to take in the event of negotiation failure when error control is selected S36 0 2 Hang up S36 1 3 Fall back to an asynchronous connection S36 4 6 Attempt MNP If MNP fails hang up S36 5 7 Attempt MNP If MNP fails fall back to asynchronous connection 37 Dial Line Rate default 0 S37 0 maximum modem speed 37 1 reserved S37 2 1200 bits s and 75 bits s 37 3 300 bits s SS 837 4 reserved 37 5 1200 bits s S37 6 2400 bits s S37 7 4800 bits s S37 8 7200 bits s S37 9 9600 bits s S37 10 12000 bits s S37 11 14400 bits s 37 12 16800 bits s S37 13 19200 bits s S37 14 21600 bits s S37 15 24000 bits s S37 16 26400 bits s S37 17 28800 bits s S37 18 31200 bits s S37 19 33600 bits s S38 56K Dial Line Rate default 1 There are 2 S registers which support K56flex connections S38 sets the maxi mum K56flex downstream speed that the modem attempts to connect To disable K56flex set S38 to 0 The S37 register is used to control the upstream V 34 rate Note Use the AT V90 x command to control V 90 connections S38 0 K56flex disabled V 34 connection see S37 S38 1 K56flex autorate maximum achievable connection S38 2 32000 bits s S38 3 34000 bits s S38 4 36000 bits s S38 5 38000 bits s S38 6 40000 bits s S38 7 42000 bits s S38 8 44000 bits s S38 9 46000 bits s S38 10 48000 bits s S38 11 50000 bits s S38 12 52000 bit
19. ature W dial modi fier in the dial string will override the value in register S6 This operation how SS ever may be affected by some ATX options according to country restrictions Range 2 65 Default 2 Units seconds S7 Connection Completion Time Out This register sets the time in seconds that the modem must wait before hanging up because carrier is not detected The timer is started when the modem finishes dialing originate or goes off hook answer In originate mode the timer is reset upon detection of an answer tone if allowed by country restriction The timer also specifies the wait for silence time for the dial modifier in seconds S7 is not associated with the W dial modifier Range 1 255 Default 50 Units seconds S8 Comma Dial Modifier Time This register sets the time in seconds that the modem must pause when it encoun ters a comma in the dial command string Range 0 65 Default 2 Units seconds S10 Automatic Disconnect Delay This register sets the length of time in tenths of a second that the modem waits before hanging up after a loss of carrier This allows for a temporary carrier loss without causing the local modem to disconnect The actual interval the modem waits before disconnecting is the value in register S10 Range 1 254 Default 20 Units 0 1 seconds S11 DTMF Dialing Speed This register determines the dialing speed which is prefixed for each country S Ra
20. by Win dows 95 each time an additional piece of hardware is installed In the case of the modem these files could have any number between and 99 i e oem8 inf To find these files go to Start Find Files or Folders At the first screen type in inf in the Named box Make sure your entire drive is selected and not just one subdirectory Place a check mark in the Include subfolders box Be sure all the information is typed in as shown below Before beginning the search select the Advanced tab Find All Files Brie File Edit View Options Help Date Modified aie Stop New Search Q Named inf X Look in C X Browse V Include subfolders At the Advanced settings window type the following in the Containing text field V90 PCI Windows Modem Click on the Find Now button Find All Files Mm Ei File Edit View Options Help Name amp Location Date Modified Of type fall Files and Folders x Stop Containing text fv so PCI Windows Modem New Search Size is bd KB Q When a file is found it will have the name oem inf Delete only an oem inf file To delete a file highlight the file name by clicking once and then select File Delete from the File menu After the file is deleted you now need to find the other inf file Go to the Advanced tab and type the following in the Containing text field V90_PCI_Windows_ Modem as shown below I Find All Files 5 File
21. by clicking once and then click the Remove button After the port has been removed click the Refresh button If the COM 4 listing returns you have a hardware device using the port Reinstall the device to another COM Port e Note If you are not familiar with changing the settings within your sys tem BIOS setup you should skip the following system preinstallation proce dure and go to the Installing the Modem section Refer back to this area only if you have a problem with installing the modem Although it is possible for a PCI card to share interrupts it is recommended that you have one free IRQ available in your computer The modem needs one IRQ and two I O Addresses to function To check for any available inter rupts in your system go to Start Settings Control Panel Double click the System icon and select the Device Manager tab Click the Properties button to view the System Resources Their are 16 0 15 interrupts available in a system Make a note of any interrupt not listed To make sure that an avail able interrupt is assigned to the PCI bus go to your system BIOS Setup routine and find the Plug N Play settings These settings can be found within the Advanced PNP PCI Configuration or Plug and Play Configuration sections depending on the BIOS Manufacturer Next verify that one free IRQ has been set so that the PCI bus has access to it some BIOS don t allow individual selection of interrupts to ISA Plug N Play or PCI These se
22. ceiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help CAUTION CHANGES OR MODIFICATIONS NOT EX PRESSLY APPROVED BY THE PARTY RESPONSIBLE FOR COMPLIANCE COULD VOID THE USER S AUTHORITY TO OPERATE THE EQUIPMENT CANADIAN DEPARTMENT OF COMMUNICATIONS CDOC Requirements for End Users Notice The Canadian Department of Communications label identifies certified equipment This certification means the equip ment meets certain telecommunications network requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that connection to the line is allowed by the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a telephone extension cord Compliance with the above conditions may not prevent degradation of service in certain situations Repairs to certified equipment should be made by an authorized Canadian main tenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may gi
23. control disabled Result Codes OK n 0 CONNECT n 1 3 6 ERROR Otherwise amp amp C Write to Read from DSP Register AT amp amp C lt loc gt lt val gt writes the value lt val gt to DSP register at location lt loc gt AT amp amp C lt loc gt reads from location lt loc gt amp amp L Line to Line Loopback This command provides a loopback for line to line amp amp R Write to Read from DSP RAM Location AT amp amp R lt loc gt lt val gt writes the value lt val gt to DSP RAM location lt loc gt AT amp amp R lt loc gt reads from location lt loc gt SK ATI11 Display Diagnostic Information for the last modem connection The ATI11 command displays the following diagnostic information for the last modem connection A value of NA will be displayed if that parameter is not applicable for that connection Table 1 Diagnostic Information Description Last Connection Initial Transmit Carrier Rate Initial Receive Carrier Rate Final Transmit Carrier Rate Final Receive Carrier Rate Protocol Negotiation Result Data Compression Result Estimated Noise Level Receive Signal Power Level Transmit Signal Power Level Round Trip Delay msec Near Echo Level dBm Far Echo Level dBm Transmit Frame Count Example Comments V 34 V 90 56K V 34 V 32 The last data 33600 33600 33600 33600 V 42 V 42bis 10 20 10 60 39 60 5000 connection is successful Failu
24. cts This is also known as MNP reliable mode N3 V 42 MNP or buffer default The modem attempts to connect in V 42 er ror control mode If this fails the modem attempts to connect in MNP mode If this fails the modem connects in buffer mode and continues operation This is also known as V 42 MNP auto reliable mode same as amp Q5 N4 V 42 or disconnect The modem attempts to connect in V 42 error control mode If this fails the call will be disconnected N5 V 42 MNP or buffer same as N3 N7 V 42 MNP or buffer same as N3 Result Codes OK n 0 1 2 3 4 5 7 Q Local Flow Control Selection Q0 Disable flow control Same as amp KO Q1 XON XOFF software flow control Same as amp K4 Q2 CTS only flow control This is not supported and the response is ERROR Q3 RTS CTS to DTE default Same as amp K3 Result Codes OK n 0 1 3 ERROR Otherwise Rn Ring indicator signal off after the telephone call is answered Compatibility command RO ring indicator signal is off after the telephone call is answered Result Codes OK n 0 ERROR Otherwise Tn Inactivity Timer This command specifies the length of time in minutes that the modem will wait a before disconnecting when no data is sent or received A setting of zero disables the timer Alternatively this timer may be specified in register S30 This function is only applicable to buffer mode Result Codes OK n 0 255 ERROR Otherwise
25. d make sure there is no check mark on Disable in this hardware profile Win dows 95 OEM SR2 only or for Windows 95 or 95a the box labeled Original Configuration Current has a check mark If either of these conditions are present correct them Make a note of the Com Port and IRQ the modem is using If the Device Status box shows some error message it will generally be about a conflict Go to the Resources tab and read the Conflicting Device List If a conflict is present uncheck the box Use automatic settings and select a configuration that does not cause conflicts Manually change the IRQ settings if needed see your Windows 95 on line help file for a more detailed discussion on changing these settings Click on the OK button If there is no setting free of conflicts go to the Does Not Install section STEP 3 Modem Diagnostics Go to Start Settings Control Panel and double click the Modems icon Your modem should be listed If any other modem is listed click once on each old modem and then click the Remove button It is a good idea to shutdown Windows 95 turn off your computer wait 5 seconds and turn the power back on do not use the Shutdown and Restart option Return to STEP 3 Modem Diagnostics and click on the Diagnostics tab High light the modem by clicking once on the Com Port icon next to its listing Now click on the More Info button You should see the panel below r Port Information Pott cO
26. ed 95 msec S11 Escape GuardTime 1000 msec S12 Data Calling Tone Disabled S35 Line Rate 33600 S37 DSVD mode Disabled SSE Press any key to continue ESC to quit Stored Phone Numbers amp Z0 amp Z1 101 amp Z2 amp Z3 OK S amp Wn Store Current Configuration This command stores certain command options and S register values into the modem s nonvolatile memory The ATZ command or a powerup reset of the mo dem restores this profile Result Codes OK n 0 ERROR Otherwise amp Yn Select Stored Profile for Hard Reset This command does not change the behavior of the modem but is included for compatibility with applications that issue the amp YO command amp Y0 Select stored profile 0 on powerup amp Y1 ERROR Result Codes OK n 0 ERROR Otherwise amp Zn x Store Telephone Number This command is used to store up to four dialing strings in the modem s nonvola tile memory for later dialing The format for the command is amp Zn stored num ber where n is the location 0 3 to which the number should be written The dial string may contain up to 40 characters The ATDS n command dials using the string stored in location n Result Codes OK n 0 1 2 3 ERROR Otherwise An Select Maximum MNP Block Size The modem will operate an MNP error corrected link using a maximum block size controlled by the parameter supplied AO 64 characters A1 128 characters A2 192 cha
27. em should not be listed in the Modems section after you have de leted it from the Device Manager This could be a sign that your Plug N Play settings are not correct See the Does Not Install section for info about Plug N Play 3 Close all open window panels and return to the Windows 95 desktop screen Go to Start Find Files or Folders and search for the following files which the modem uses Type in the name and extension i e Itwave inf and click on the Find button Once you find each of the files listed highlight the file by clicking once on the file name and then go to File Delete Delete all occurrences of these files Do not delete these files from your modem installation diskette You will need your diskette to reinstall the modem Itcom vxd Itwave inf Itmodem vxd Itdfv inf Itved vxd Itdt inf Itmodem sys Itports inf Itdsvd dll SS If you cannot find a particular file it usually means it was not installed After all instances of these files have been deleted restart your system Windows 95 and 95a users see below If you are using Windows 95 OEM SR2 see the Do This First section for Windows 95 for instructions on how to determine your Windows 95 version you need only delete the files listed In the case of Windows 95 or Windows 95a there are two additional files which Windows 95 or Windows 95a generates when installing a piece of hardware from an OEM The file is called oem inf The number used is generated
28. er defined This register determines the ASCII values as the carriage return character This character is used to end command lines and result codes Range 0 127 ASCII decimal Default 13 carriage return Units ASCII S4 Response Formatting Character user defined This register determines the ASCII value used as the line feed character The modem uses a line feed character in command mode when it responds to the com puter Range 0 127 ASCII decimal Default 10 line feed Units ASCII S5 Command Line Editing Character user defined This register sets the character recognized as a backspace and pertains to asynchronous only The modem will not recognize the backspace character if it is set to a value that is greater than 32 ASCII This character can be used to edit a command line When the echo command is enabled the modem echoes back to the local DTE the backspace character an ASCII space character and a second backspace character This means a total of three characters are transmit ted each time the modem processes the backspace character Range 0 32 127 Default 8 backspace Units ASCII S6 Wait Before Dialing This register sets the length of time in seconds that the modem must wait pause after going off hook before dialing the first digit of the telephone number The modem always pauses for a minimum of two seconds even if the value of S6 is less than two seconds The wait for dial tone call progress fe
29. ess Service option is not listed if present go to Step 10 click on the Add button Scroll down the menu and select Remote Access Service Click on the OK button Windows Oo NT may ask for its own disks or CD ROM for some files Insert as re quired After you have installed Remote Access Service add the appro priate protocols as directed i e TCP IP for Internet Access Step 10 At the Remote Access Setup dialog box click on Add Select the RAS Device you wish to add and Click OK Step 11 Click Continue to finish the Installation Remote Access Setup Port Device Type 90 PCI Windows Modem LHT Modem unimodem i Cancel Network steh Help Bad Remove Configure Clone Step 12 After Windows NT has completed the binding process allow Windows NT to shut down and restart the computer Installing and Configuring Communications Software If your modem came with a communications software package it is strongly rec ommended that you use this software for your modem It s default installation parameters have been specially configured to work with this modem The Users Guide for this program can be found inside the modem package It can be sup plied in either soft bound copy or on CD ROM depending on the model you purchased Some configurations are packaged without communications software Check your packaging to see if communications software is included If you wish to use another soft
30. f rob bits detected during the session Digital Loss in dB The ID number of the remote server S Registers Reference S Registers Definitions S registers generally affect how the AT commands perform Contents of the regis ters can be displayed or modified when the modem is in command mode To display the value of an S register TYPE ATSn where n is the register number PRESS Enter To modify the value of an S register TYPE ATSn r where n is the register number and r is the new register value PRESS Enter SO Auto Answer Ring Number This register determines the number of rings the modem will count before auto matically answering a call Enter 0 zero if you do not want the modem to auto matically answer at all When disabled the modem can only answer with an ATA command Range 0 255 Default 0 Units rings S1 Ring Counter This register Ring Counter is read only The value of S1 is incremented with each ring If no rings occur over a six second interval this register is cleared Range 0 255 Default 0 Units rings S2 AT Escape Character user defined This register determines the ASCII valued used for an escape sequence The de fault is the character The escape sequence allows the modem to exit data mode and enter command mode when on line Values greater than 127 disable the es cape sequence Range 0 255 Default 43 Units ASCII S3 Command Line Termination Character us
31. hanged using Register S2 Al Repeat Last Command This command repeats the last command string entered Do not precede this com mand with an AT prefix or conclude it by pressing Enter A Answer Command This command instructs the modem to go off hook and answer an incoming call ei Bn Communication Standard Setting This command determines CCITT vs Bell standard BO Selects CCITT V 22 mode when the modem is at 1200 bits s B1 Selects Bell 212A when the modem is at 1200 bits s default B2 Unselects V23 reverse channel same as B3 B3 Unselects V23 reverse channel same as B2 B15 Selects V 21 when the modem is at 300 bits s B16 Selects Bell 103J when the modem is at 300 bits s default Result Codes OK n 0 1 15 16 ERROR Otherwise Cn Carrier Control The modem will accept the C1 command without error in order to ensure back ward compatibility with communications software that issues the C1 command However this modem does not support the CO command The CO command may instruct some other modems to not send carrier i e it puts them in a receive only mode Co Transmit carrier always off Cl Normal transmit carrier switching Result Codes OK n 1 ERROR Otherwise Dn Dial This command instructs the modem to begin the dialing sequence The dial string n including modifiers and the telephone number is entered after the ATD com mand A dial string can be up to 40 characters long Any digit or symb
32. he board ID software version hardware version and country ID 16 Response OK I7 Response OK I8 Response OK I9 Returns country code e g North America Ver 1 Result Codes OK n 0 9 ERROR Otherwise Ln Monitor Speaker Volume This command sets speaker volume to low medium or high LO Selects lowest volume L1 Selects low volume L2 Selects medium volume default L3 Selects high volume Result Codes OK n 0 1 2 3 ERROR Otherwise Mn Monitor Speaker Mode This command turns the speaker on or off MO The speaker is off MI The speaker is on until the modem detects the carrier signal default M2 The speaker is always on when modem is off hook M3 The speaker is on until the carrier is detected except while dialing Result Codes OK n 0 1 2 3 ERROR Otherwise Nn Modulation Handshake This command controls whether or not the local modem performs a negotiated handshake at connection time with the remote modem when the communication speed of the two modems is different NO When originating or answering this is for handshake only at the com munication standard specified by S37 and the ATB command N1 When originating or answering begin the handshake only at the com munication standard specified by S37 and the ATB command During handshake fallback to a lower speed may occur default Result Codes OK n 0 1 ERROR Otherwise On Return On line to Data Mode o0 Instructs the m
33. he phone cord This may cause frequent renegotiations or line discon nects while the appliance is running The telephone line conditions at the time of your call may not let you connect at 56K The modem has a connection sequence of K56flex then V 90 then V 34 and so on The modem attempts to make the highest connect rate that your telephone line can support at the time of negotia tion If the line conditions noise telephone company routing etc won t allow a high data rate connection then the modem will automatically connect at the most reliable rate Try making the call again after a few minutes The routing of the call may improve your chances of making a 56K connection If you are attempting to make a call from an office are you using a direct outside line or are you using a PBX hookup If you have to dial 9 to reach an outside number you are using a PBX The modem cannot con nect faster then V 34 if you are using a PBX Try using the line that is connected to a fax machine Fax machines are usually connected to a dedicated line and not through the PBX Your phone line may not support a 56K connection Or may support a 56K connection only intermittently There are many conditions that must be met before a 56K connection can be established The telephone com pany must have you connected to the PSTN Public Switched Telephone Network in a particular way The modem you are calling must support the same protocol The phone li
34. ice provider and ask if the number you are calling supports V 90 or K56flex connections to their service Check the maximum speed setting in the Modem Properties window Go to Start Settings Control Panel and double click the Modems icon Highlight your modem by clicking once on the icon next to the modem and then click the Properties button Select the General tab and look at the setting in the Maximum speed box Make sure this is set to 115200 You may have other telephone devices connected to the phone line To help your modem achieve the best connection possible remove all extra devices connected to the telephone line when the modem is in use This includes extension phones answering machines cordless phone bases caller ID boxes etc Don t just disconnect the phone cable from the units Disconnect the phone cable from the wall This reduces the load on your phone line and keeps signal attenuation to a minimum Not having loose phone line cords coming from your phone line sockets will help reduce the possibility of interference being transmitted to the phone line Keep the length of your phone line cable to 10 feet or less Don t use an unusually long cable to connect to the phone line socket If necessary move the computer closer to the phone socket Don t lay your cabling close to an electrical appliance like a refrigerator or air conditioner unit High current devices can transmit 60 cycle hum to your modem through t
35. ion to physically remove any pre viously installed modems from your system This step alone can help prevent many potential problems from occurring If your modem has installed but is not functioning try the troubleshooting proce dure listed below The information provided by following these steps can help point the way to fixing your difficulty Windows 95 STEP 1 Check System Resources Go to Start Settings Control Panel and double click the System icon Select the Device Manager tab From the device tree double click the Modems icon to show what modems are installed If there is no Mo dems icon your modem did not install see Does Not Install section If your modem is listed check that there is no yellow exclamation mark or red X over the modem s telephone icon if there is go to STEP 2 If any other modems are listed highlight the modem by clicking once on the telephone icon next to the listed modem and then click on the Re move button Shutdown the system and turn off the power Wait 5 sec onds and turn your computer back on and repeat STEP 1 STEP 2 Check Modem Properties From the Device Manager tab within System Properties double click the Modems icon in the device tree to show what modems are installed Highlight your modem by clicking once on the icon and then click the Properties button Read the Device Status under the General tab to see if the device is working properly Check the Device Usage box an
36. ions ofthe modem you need to install the Unimodem V components of Windows 95 If you have Windows 95 OEM Service Release 2 Version 4 00 950 B or above you do not need to install this component as it is already built into the operating system To find the Windows 95 Version on your system select Start Settings Con trol Panel Double click on the System icon If the version of Windows 95 is 4 00 950 or 4 00 950A go to Start Programs and select Windows Explorer Go to the UNIMODEM directory of the CD ROM the UNIMODEM driver is sometimes supplied on a separate floppy that came with your modem and right click on UNIMODV INF or UNIMODV whichever is displayed then click on Install Restart your computer to enable the drivers In order to support older software the modem will always be assigned to COM 4 This port assignment is made by Windows 95 based on instructions contained in the INF file supplied with the modem Check your Windows 95 Device Manager and verify that COM 4 is not listed Go to Start Settings Control Panel Double click on the System icon and select the Device Manager tab From the device tree double click the Ports COM amp LPT icon to expand the Ports tree COM 1 and COM 2 should be listed If COM 4 is listed it must be made available as the modem will be automatically assigned to this port A COM 4 listing in Device Manager usually means that there is a piece of hardware using the port Highlight COM 4
37. locations for the most current driver If you have a disk or CD ROM that came with this device insert it now It is recommended that you let Windows search for an updated driver To do this click Next to continue Cancel Step 5 Click Finish to copy the Wave Device INF file from the A drive or CD ROM Drive to the hard drive Update Device Driver Wizard Windows found the following updated driver for this device Voice Modem Serial Wave Device If you want to use this driver click Finish If this is not the correct driver and you want to search for a different driver manually click Other Locations Location of Driver ya Other Locations lt Back Cancel Step 6 To determine what COM port and IRQ is assigned to the modem in Win dows 95 click on the Modems icon in Control Panel and select the Diagnostics tab Click on the COM Port icon next to your modem and then click on the More Info button to view the modem properties SO Modems Properties 29 x General Diagnostics Windows detected the following ports and has already installed the following devices fe COM1 No Madem Installed WCOM2 No Modem Installed ee COMA 4 90 PCI Windows Modem LHT Driver More Info Help Step 7 Remember this COM port number When you install your Data Fax soft ware or internet browser program you may need to set your modem port location to this same number C
38. n make changes in its facilities equipment opera tions or procedures that could affect the operation of your equipment If so you will be notified in advance so you can make the changes needed to maintain unin terrupted service If you experience trouble with this equipment please contact the manufacturer at the address given in this manual The telephone company may ask that you dis connect this equipment from the network until the problem has been corrected or until you are sure that the equipment in is not malfunctioning This equipment may not be used on public coin service provided by the telephone company Connection to party lines is subject to state tariffs 0 DECLARATION of CONFORMITY This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential instal lation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harm ful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio and television reception the user is encour aged to try to correct the interference by one or more of the following measures e Reorient the re
39. nd Play Configuration section depending on the BIOS Manufacturer Next from the information you noted in STEP 2 Modem Properties find the interrupt selection for the IRQ your modem is using some BIOS don t allow individual selection of interrupts to ISA Plug N Play or PCI You want to set this so that the PCI bus has access to this interrupt This can be called ICU PCI PCI or PNP depending on your BIOS version and manufacturer Do not set this interrupt to ISA only or to Legacy ISA Since each manufacturer has a different way of handling this con figuration you may have to use trial and error to get your modem prop erly configured If you do not have any free interrupts available you will have to disable some unused function of your computer system If you are using a PS 2 style mouse you probably can spare one of your internal COM Ports To disable a COM Port find the BIOS Setup section for Integrated Periph erals Locate the Serial Port settings and disable an unused port that has nothing connected to it usually serial port 2 This should free one IRQ for your modem to use You may also have to disable the COM Port in Windows 95 Special Situations Under some situations you will find that freeing an interrupt does not solve your installation difficulties This could be due to another peripheral device stealing the interrupt you just provided SS Certain full featured sound cards require three IRQs to suppor
40. ne must be free of distortion and noise The phone wiring in your house or building must be in good condition and so on Check to see if you have good voice communications while talking to friends or relatives Do their voices sound distorted Do you ie hear a hissing or humming sound in the background Is there pop ping or crackling during your call These are phone line problems In the case of distortion your phone line is bad Humming may be due to the cabling inside your residence coming too close to a high current ap pliance or you may have a cordless phone recharger base connected to the phone line Popping or crackling usually indicates a loose connec tion to the outside line or water dripping on the hookup outside your house Some of these problems can be fixed Some cannot The drivers for your modem are constantly being refined to address prob lems with compatibility interoperability and performance Conditions that were thought insurmountable only months ago are now things of the past As the industry converts to the new V 90 standard current problems of connectivity and interoperability could also be things of the past Check for driver upgrades on a regular basis A problem connecting to a par ticular provider might be fixed by a simple software upgrade Appendix A AT Command Set AT Commands AT commands are issued to the modem to control the modem s operation and software configuration
41. nge 50 150 Default 95 Units 0 001 seconds S12 Escape Guard Time This register sets the value in 20 ms increments for the required pause after the escape sequence default 1 s Range 0 255 Default 50 Units 0 02 seconds S14 General Bit Mapped Options Status Indicates the status of command options Only bit 2 and bit 5 are used read only Bit 3 Result codes Vn 0 Numeric V0 1 Verbose V1 Default Bit 6 Pulse dial PPS selection amp Pn 0 10 PPS amp p0 amp p1 Default 1 20 PPS amp p2 Default 8 00001000b S21 V 24 General Bit Mapped Options Status Indicates the status of command options Only bits 3 4 and 5 are used read only Bits 3 4 DTR behavior amp Dn 0 amp D0 selected 1 amp D1 selected 2 amp D2 selected Default 3 amp D3 selected Bit5 DCD behavior amp Cn 0 amp CO selected 1 amp C1 selected Default Default 48 00110000b S22 Results Bit Mapped Options Status Indicates the status of command options Only bits 4 5 and 6 are used read only S SS Bits 4 6 result codes Xn 0 X0 selected 4 X1 selected 5 X2 selected 6 X3 selected 7 X4 selected Default Bit 7 Pulse dial make break ratio amp Pn 0 33 67 make break ratio amp P1 amp P2 Default 1 39 61 make break ratio amp P0 Default 112 01110000b S24 Timer to Control Sleep Mode This command displays the number of seconds of inactivity no characters sent from
42. ode A value of zero prevents standby mode Note If a number between and 4 is entered for this register it will set the value to 5 and the inactivity before standby will be 5 seconds This is done for compat ibility with previous products which allowed time outs down to 1 s Range 0 5 255 Default 10 S90 Local Phone Status This register tells the status of the local phone It is read only 0 local phone on hook 1 local phone off hook S91 Line Transmit Level This register is effective only for Japan It specifies the line transmit level in dB with an implied minus sign Range 6 15 Default 15 Units 1 dB S92 Direct Connect Transmit Level default 20 Sets the transmit level in dBm for direct connect This value may have different settings for different phones Table 2 The Result Code Summary Result Code OK CONNECT RING NO CARRIER ERROR CONNECT 1200 EC NO DIALTONE BUSY NO ANSWER8 CONNECT 2400 EC CONNECT 4800 EC CONNECT 9600 EC CONNECT 14400 EC CONNECT 19200 EC CONNECT 7200 EC CONNECT 12000 EC CONNECT 16800 EC CONNECT 300 EC CONNECT 21600 EC CONNECT 24000 EC CONNECT 26400 EC CONNECT 28800 EC CONNECT 31200 EC CONNECT 33600 EC CONNECT 38400 EC CONNECT 57600 EC CONNECT 115200 EC DELAYED BLACKLISTED BLACKLIST FULL CONNECT 32000 EC CONNECT 34000 EC CONNECT 36000 EC CONNECT 38000 EC CONNECT 40000 EC CONNECT 42000 EC CONNECT 44000 EC CONNECT 46000 EC CONNE
43. odem to exit on line command mode and return to data S mode see AT Escape Sequence OL This command issues a retrain before returning to on line data mode O3 This command issues a rate renegotiation before returning to online data mode Result Codes OK n 0 1 3 ERROR Otherwise P Select Pulse Dialing This command configures the modem for pulse non touch tone dialing Dialed digits are pulsed until a T command or dial modifier is received Tone dial is the default setting Qn Result Code Control Result codes are informational messages sent from the modem and displayed on your monitor Basic result codes are OK CONNECT RING NO CARRIER and ERROR The ATQ command allows the user to turn result codes on or off QO Enables modem to send result codes to the computer default Ql Disables modem from sending result codes to the computer Result Codes OK n 0 1 ERROR Otherwise T Select Tone Dialing This command instructs the modem to send DTMF tones while dialing Dialed digits are tone dialed until a P command or dial modifier is received This is the default setting Vn DCE Response Format This command controls whether result codes including call progress and negotia tion progress messages are displayed as words or their numeric equivalents VO Not supported Results are always text Vi Displays result codes as text default a Result Codes OK n 0 1 ERROR Otherwise Wn Re
44. ol 0 9 A B C D may be dialed as touch tone digits Characters such as spaces hyphens and parentheses do not count they are ignored by the modem and may be included in the dial string to enhance readability The following may be used as dial string modifiers ei L Redials last number Should be the first character following ATD ignored otherwise The modem displays the dialing string in the following format Dialing XXXXXXX where xxxxxxx is the last number dialed P Pulse dialing e g ATDPxxx Dialing set to pulse as default T Touch tone dialing default e g ATDTxxx Dialing set to tone as default Pause during dialing Pause for time specified in Register S8 before process ing the next character in the dial string Wait for dial tone Modem waits for a second dial tone before processing the dial string Wait for quiet answer Wait for five seconds of silence after dialing the num ber If silence is not detected the modem sends a NO ANSWER result code back to the user Hook flash Causes the modem to go on hook for 0 5 seconds and then re turn to off hook Return to command mode Causes the modem to return to command mode after dialing the number without disconnecting the call Disable data calling tone transmission S n Dial a telephone number previously stored using the amp Zn x command see the amp Zn x command for further information The range of n is 0 3 Bong tone de
45. on startup Windows 95 detects the modem and launches the Update Device Driver Wizard dialog box Insert the diskette containing the modem s Windows 95 INF files and click Next gt Update Device Driver Wizard This wizard will complete the installation of PCI Communication Device by searching your local drives network and Internet locations for the most current driver If pou have a disk or CD ROM that came with this device insert it now It is recommended that you let Windows search for an updated driver To do this click Next to continue Step 2 After Windows 95 has found the updated drivers for your modem click Finish Update Device Driver Wizard Windows found the following updated driver for this device 90 PCI Windows Modem LHT If you want to use this driver click Finish If this is not the correct driver and you want to search for a different driver manually click Other Locations Location of Driver ca Other Locations Cancel Step 3 If Windows asks for an installation disk click OK and type A in the dialog box that appears and click OK Step 4 After the Wizard has copied the INF files to the hard disk it should detect Wave Device for Voice Modem and prompt for its driver Click Next gt Update Device Driver Wizard This wizard will complete the installation of Wave Device for Voice Modem by searching your local drives network and Internet
46. osorosososorosorosesosororososososososososose 28 AL Commands eyen Ror An A A as AAA RR 28 AT Commands and S Registers for Testing and Debugging 0cc00 48 SERCGISLONS welsdavssi sssavascvsiaes segs EKAS EN ANER VENA ERNER ENEE EA KANE GEE ETE AKAA ONERE EIEE IEAn 51 Appendix B Communications Regulations s scsccsscescsssrsscsescesscsscscsscssecsecsssssscssess 62 Proprietary Notice and Disclaimer Unless otherwise noted this document and the information herein disclosed are propri etary to the Manufacturer Any person or entity to whom this document is furnished or who otherwise has possession thereof by acceptance agrees that it will not be copied or reproduced in whole or in part nor used in any manner except to meet the purposes for which it was delivered The information in this document is subject to change without notice and should not be construed as a commitment by the Manufacturer Although the Manufacturer will make every effort to inform users of substantive errors the Manufacturer disclaims all liability for any loss or damage resulting from the use of this document or any hardware or soft ware described herein including without limitation contingent special or incidental li ability Note PC is a trademark of IBM Corporation Windows 95 and Windows NT are trademarks of Microsoft Inc K56flex is a trademark of Lucent Technologies Inc and Rockwell International Do This First Please read the following
47. racters A3 256 characters DEFAULT Result Codes OK n 0 1 2 3 ERROR Otherwise Bn Transmit Break to Remote In non error correction mode the modem will transmit a break signal to the re mote modem with a length in multiples of 100ms according to parameter speci fied The command works in conjunction with the K command B1 B9 Break length in 100ms units Default 3 Non error corrected mode only Result Codes OK If connected in data modem mode NO CARRIER _ If not connected or connected in fax modem mode G Modem Port Flow Control GO Returns an OK for compatibility default G1 NOT SUPPORTED responds ERROR Result Codes OK n 0 ERROR Otherwise J Adjust Bits s Rate Control When this feature is enabled the modem emulates the behavior of modems that force the DTE interface to the line speed JO Turn off feature default J1 Turn on feature Result Codes OK n 0 1 ERROR Otherwise S Kn Break Control Controls the response of the modem to a break received from the DTE or the remote modem or the B command The response is different in three separate states The first state is where the modem receives a break from the DTE when the modem is operating in data transfer mode KO Enter on line command mode no break sent to the remote modem K1 Clear data buffers and send break to remote modem K2 Same as 0 K3 Send break to remote modem immediately K4 Same as 0
48. re The last data connection failed The upload connection rate after initial negotiation The download connection rate after initial negotiation The last upload connection rate The last download connection rate Possible results are V 42 MNP or noEC Possible results are V 42bis MNPS or no Compression An average of the squared error between the received constellation point and the decision point Receive signal dBm Transmit signal level dBm Measured Round Trip Delay in ms Measured Near Echo Level Measured Far Echo Level Number of HDLC frames transmit ted Oo Description Transmit Frame Error Count 10 Receive Frame Count 5000 Receive Frame Error Count 10 Retrain and Rate Negotiate Event 1 the local Modem Retrain and Rate Negotiate Event 1 remote Modem Call Termination Cause 0 Robbed Bit Signaling 56K only 12 Digital Loss 0 Remote Server I D XXX Example Comments Number of frame errors transmitted Number of HDLC frames received Number of frame errors received Number of retrains initiated by the local modem Number of retrains initiated by the remote modem Call Termination 0 Call Terminated by Local Modem 1 Call Terminated by Remote Modem 2 No Answer the Remote Modem did not answer 3 Training Failure the modems failed to negotiate V 34 or 56K protocols 4 Protocol Failure the modems failed to negotiate V 42 protocol The number o
49. rs and click OK Install From Disk x Insert the manufacturer s installation disk into the drive OK cia selected and then click OK Lok Cancel Copy manufacturer s files from Eoo Browse Step3 After the installer has copied the INF files to the hard disk a New Hard ware Found dialog box should appear prompting for the Wave Device for Voice Modem Click OK see Do This First for information on UNIMODEM IMF if the following screen does not appear New Hardware Found 27 x Wave Device for Voice Modem Select which driver you want to install for your new hardware Windows default driver C Do not install a driver Windows will not prompt you again Select from a list of alternate drivers Cancel Help Step 4 Click OK to copy the Wave Device INF file from the A drive or CD ROM Drive to the hard drive Step 5 To determine what COM port and IRQ is assigned to the modem in Win dows 95 click on the Modems icon in Control Panel and select the Diagnostic tab Click on the COM Port icon next to the modem and then click on the More Info button to view the modem properties Modems Properties HEI General Diagnostics Windows detected the following ports and has already installed the following devices Pot installed re No Modem Installed No Modem Installed 90 PCI Windows Modem LHT CONFIGURING WINDOWS 95 OEM SR2 Step 1 Up
50. rt Settings Admin istrative Tools Windows NT Diagnostics Select the Version folder Ser vice Pack 3 or greater should be stated If you do not have the latest service pack upgrade installed it must be obtained from Microsoft The latest up grade can be downloaded from the Microsoft ftp site e Note If you are not familiar with changing the settings within your system BIOS setup you should skip the following system preinstallation procedure and go to the Installing the Modem section Refer back to this area only if you have a problem with installing the modem Check your system BIOS IRQ assignments and make sure that at least two interrupts especially any unused interrupts have been assigned to the PCI bus Go to your system BIOS Setup routine and find the Plug N Play settings These settings can be found within the Advanced PNP PCI Con figuration or Plug and Play Configuration sections depending on the BIOS Manufacturer Next verify that at least two IRQs have been set so that the PCI bus has access to them some BIOS don t allow individual selection of interrupts to ISA Plug N Play or PCI These settings can be called ICU ICU PCI PCI or PNP depending on your BIOS version and manufacturer Do not set all the interrupts to ISA only or to Legacy ISA Pay attention to the IRQ usage of the other peripherals in your system Do not reassign an interrupt that is already in use by an ISA card to the PCI bus SSO
51. s s S38 13 54000 bits s S38 14 56000 bits s S40 ETC Startup Autorating default 0 range 0 2 S20 0 Startup with normal autorating S20 1 Startup at initial rate of 4800 or below S20 2 Startup at initial rate of 9600 or below Range 0 2 Default 0 S42 Auto Rate default 1 range 0 1 This command is used for testing and debugging only V 32bis and V 22bis auto rate is disabled Retrain operation is disabled or enabled in data mode and fallback is disabled in data mode 0 auto rate disabled 1 enabled Range 0 1 Default 1 S43 Auto Mode default 1 range 0 1 This command is used for testing and debugging only V 32bis startup auto mode operation disabled 0 auto mode disabled 1 enabled Range 0 1 Default 1 S48 LAPM Error Control and Feature Negotiation default 7 S48 7 Negotiation enabled S 48 128 Negotiation disabled forces immediate fallback options specified in S36 The following chart lists the S36 and S48 configuration settings necessary to ne gotiate certain types of connections S48 7 S48 128 S36 0 2 LAPM or hangup do not use S36 1 3 LAPM or async async S36 4 6 LPAM MNP or hangup MNP or hangup S36 5 7 LAPM MNP or async MNP or async SSS S S89 Timer to Control Sleep Mode This command displays the number of seconds of inactivity no characters sent from the DTE no RING in the off line command state before the modem places itself into standby m
52. sound card equipped with a microphone to record an outgoing message This message is stored as a wav file which is transferred to the modem by the application program when an incoming call is detected The modem s internal electronics converts the digi tal information contained in the wav file into an audio signal which is then sent over the phone line The person calling hears your outgoing message and responds with an incoming message The sequence of recording an incoming message is the reverse of an outgoing message The modem s internal electronics converts the audio signal into a digital format and sends it to the application program The application program then formats and stores the incoming message as a wav file When you play back your stored messages by selecting them from within the application program they are sent to the sound card You then hear your recorded messages through the sound card s speakers The process is simple in concept but it s success is totally dependant on the appli cation program and it s ability to communicate with both the sound card and the modem If you wish to use your modem as a Telephone Answering Machine please try the software witch came with your modem It s default parameters have been specially configured to identify and use your modems voice capabilities Even if you have decided to use another third party application try your included appli cation first This will allow you to test
53. sult Code Option Wo CONNECT result code reports DTE speed Disable protocol result codes WI CONNECT result code reports DTE speed Enable protocol result codes W2 CONNECT result code reports DCE speed Enable protocol result codes default Result Codes OK n 0 1 2 ERROR Otherwise Xn Result Code Selection and Call Progress Monitoring This command enables tone detection options used in the dialing process As these functions are chosen the modem chipset s result codes are also affected There fore this command is frequently used to control the modem chipset s responses The primary function of this control is to control the modem chip set s call re sponse capabilities Extended Result Codes Disabled Displays only the basic result codes OK CONNECT RING NO CARRIER and ERROR Enabled Displays basic result codes along with the connect message and the modem s data rate and an indication of the modem s error correction and data compression operation Dial Tone Detect Disabled The modem dials a call regardless of whether it detects a dial tone The period of time the modem waits before dialing is speci fied in register S6 Enabled The modem dials only upon detection of a dial tone and dis connects the call if the dial tone is not detected within 10 sec onds SS Busy Tone Detect Disabled The modem ignores any busy tones it receives Enabled The modem monitors for busy tones Ext Result Code
54. t tings can be called ICU ICU PCI PCI or PNP depending on your BIOS version and manufacturer Do not set this interrupt to ISA only or to Legacy ISA Pay attention to the IRQ usage of the other peripherals in your system Do not reassign an interrupt that is already in use by an ISA card to the PCI bus Since each BIOS manufacturer has a different way of handling these configurations you may have to use trial and error to get your modem prop erly configured Be sure to Save the settings before exiting the BIOS Setup e You are now ready to install the modem Proceed to the Installing the Mo dem section For Winpows NT 4 0 INSTALLATION e Ifyou are replacing the current modem in your computer system with this new modem be sure to remove all other modem drivers from your operating system Go to Start Settings Control Panel and double click on the Mo dems icon Highlight the modem you wish to remove and click the Remove button Shutdown the computer power down and physically remove the modem from your system Do not install your new modem at this time Fol low the procedures below to help insure a trouble free installation Note once you remove the old modem and its drivers from your system you will need the old modem driver diskette if you wish to reinstall it at a later date e Determine that your operating system has the latest upgrade available Ser vice Pack 3 or greater should be installed Go to Sta
55. t all their functions When one becomes available they take it This situation re quires that you remove your sound card free_an interrupt install the modem and verify its operation and then reinstall the sound card This procedure may also work for sound cards that have lost their sound after the modem has been installed or if the modem will not install in a system with a sound card Uninstalling the Modem If you are uninstalling the modem in Windows 95 in order to upgrade your drivers or to obtain a clean reinstallation it is important to follow these directions carefully Because this modem uses virtual device drivers following these instructions out of sequence will result in freezing your system note For Windows NT use the installation utility on the Windows NT installation diskette The utility has an option to remove your modem drivers 1 Within Windows 95 go to Start Settings Control Panel and double click the System icon Select the Device Manager tab From the device tree double click the Modems icon to expand the modems tree High light your modem by clicking once on the icon next to your modem and then click the Remove button 2 Go to Start Settings Control Panel and double click the Modems icon If your modem is listed highlight the modem by clicking once on the icon next to the modem and then click the Remove button Or if the New Hardware panel comes up click on the Cancel button Note Your mod
56. tection En Echo Command This command controls whether or not the characters entered from your computer keyboard are echoed back to your monitor while the modem is in command mode EO Disables echo to the computer El Enables echo to the computer default Result Codes OK n 0 1 ERROR Otherwise Fn On line Data Character Echo Command This command determines if the modem will echo data from the DTE This mo dem does not support the FO version of the command However the modem will accept F1 which may be issued by older communication software to assure back ward compatibility FO Online data character echo enabled NOT SUPPORTED ERROR F1 Online character echo disabled Result Codes OK n 1 ERROR Otherwise Hn Hook Control This command instructs the modem to go on hook to disconnect a call or off hook to make the phone line busy HO Modem goes on hook default H1 Modem goes off hook Result Codes OK n 0 1 ERROR Otherwise In Request ID Information This command displays specific product information about the modem I0 Returns default speed and controller firmware version same as I3 Il Calculates ROM checksum and displays it on the DTE e g 12AB 12 Performs a ROM check and calculates and verifies the checksum dis playing OK or ERROR B Returns the default speed and the controller firmware version same as 10 14 Returns firmware version for data pump e g 94 I5 Returns t
57. the DTE no RING in the off line command state before the modem places itself into standby mode A value of zero prevents standby mode Note If a number between 1 and 4 is entered for this register it will set the value to 5 and the inactivity before standby will be 5 seconds This is done for compat ibility with previous products which allowed time outs down to 1 s Range 0 5 255 Default 10 S28 V 34 Modulation Enable Disable This register enables disables V 34 modulation 0 disabled 1 255 enabled Range 0 255 Default 1 S30 Inactivity Timer S30 specifies the length of time in minutes that the modem will wait before disconnecting when no data is sent or received This function is only applicable to buffer mode Range 0 255 Default 0 Units minutes SS S32 Synthetic Ring Volume This register specifies a synthetic ring volume in dB with an implied minus sign Range Default 16 S33 Synthetic Ring Frequency This register specifies a synthetic ring frequency Valid ranges are 0 5 with 0 disabled and 1 5 corresponding to 5 ring frequencies Range 0 5 Default 0 S35 Data Calling Tone Data Calling Tone is a tone of certain frequency and cadence as specified in V 25 which allows remote Data FAX Voice discrimination The frequency is 1300 Hz with a cadence of 5 s on and 2 s off 0 disabled 1 enabled Range 0 1 Default 0 S36 Negotiation Fallback default 7 This register specifies the
58. the modem and it s voice functions before investing in an expensive retail software package You may find that the supplied software performs just as well as an aftermarket software package Troubleshooting This section lists some common problems and offers suggestions for a solution It is important to remember that this modem is a Windows 95 NT based modem and requires 32bit virtual device drivers It therefore cannot work in Windows 3 1 which cannot use these drivers The modem also cannot work in DOS regardless of version It is a software installed device and has no provisions for manual con figuration If you cannot find your particular symptom listed here it is suggested that you remove the modem and its drivers from the system and reinstall them again see Uninstalling the Modem later in this section This provides a clean installation and can cure many temporary problems Be sure to check the Do This First sec tion for important system preparation information before reinstalling the modem Most problems encountered during the Windows 95 NT installation process are a result of insufficient system preparation For this reason it is strongly recom mended that you carefully follow the preinstallation procedures outlined in the Do This First section These steps have been thoughtfully chosen to help minimize difficulties during the installation of the modem in both Windows 95 and Win dows NT 4 00 Take seriously the recommendat
59. to continue with the Setup program WARNING This program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under law Cancel The next step in the installation process offers an install or remove op tion Select Install new modem drivers and components Click Next gt Oe Step 7 Step 8 Step 9 Select Components x Once you have selected an option press the Next button lt Back Cancel After the installation utility has finished installing the drivers restart your computer to enable the drivers Setup Complete Setup has finished installing the modem driver and components onto your computer Before you can use the modem you must restart your computer C No will restart my computer later Remove any disks from their drives and then click Finish to complete setup Click on the Modems icon in the Control Panel Verify that Windows NT has correctly found the modem If you wish to use your modem to dial into a Windows NT Remote Ac cess Server or wish to connect to the Internet you will need to configure Dial up Networking Go to Start Settings Control Panel and double click the Network icon Click on the Services folder and select Remote Access Service If the Remote Acc
60. v 90 PCI Windows Modem LHT User s Manual Table of Contents DOs THUS First 2 5ccccsctecsetsectsntcstesersctvacescdensssvoedeasenstoreononssecetescesensosdetsuobonbsssscssorssvoareess 3 For Windows 95 Installation cccccccccccceccecseeseeseeseceeceseeceenseesecsececeseeeeseeseeeeneeeaees 3 For Windows NT 4 0 Installation ccccccccccsccecsesseeseeseteseeseeeceseeseceseeeensenseeseeeatenes 5 Installing the Modem scsssssssssssssssssssssssessssssesssessessessesssssssssessssscesessessssssassesees 6 Hardware Installation cccccccccccccscecsesseesteseeseeseteceeseeseeseesecsececeeseeseeeeesesaesneeeeseats 6 Connecting Devices to the Modem cccccccsccecscesseeseneeeeveeeeeeseescnsenessetieeseeasereatens 8 Configuring Windows 95 sssssrsrecsscssccsecssccscsssssessscsecsscssessessessscsscssesssessessees 9 Configuring Windows 95 OEM Service Release 2 ssssssssssssssessssssscsscssesseseess 11 Configuring Windows NT 4 00 s ssscsscsscscsssscsssscssssscsscssessssssssssesssscsssssssssssessess 14 Installing and Configuring Communications Software eseseseeeeseseseseeoesesesescscesese 17 Using the Modem s Voice Features ooosceeeeeeeeeeeeeerrererererererererrererersreeses 18 Troubleshooting ssccssssssssssssssssscsssscessessessessessscsecsssssessessessesseesesssessessessessesseseess 19 Uninstalling the Modem dusin senta A OENAR 22 Appendix A AT Command Set sssseseseseseserororesesosororososes
61. ve the telecommunica tions company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connec tions of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should con tact the appropriate electric inspection author ity or electrician as appropriate
62. vers S S Common Problems No Dialtone Error Make sure you have connected the phone cable into the right connector on the back of the modem See Figure 7 Connecting Devices You may have too many devices connected to the phone line Remove all other equipment Your modem may not recognize overseas dialtone Use ATXO to have the modem ignore not look for the dialtone before dialing Communications Software Does Not Work Some communications software packages need to be configured to the same COM Port and or IRQ as the modem See the Installing the Mo dem section for information on how yo determine your COM Port and IRQ number Does the communications software support this modem See the Install ing and Configuring Communications Software section If you are using a different software from the one supplied with the mo dem some models of this modem may be shipped without communica tions software try installing the supplied software and verify its func tionality with the modem Nothing Appears On The Screen When I Type Issue the command ATE to the modem to enable command echo This will let you see what you type Can t Connect at 56K Note Current FCC regulations limit your maximum connection rate to 53Kbits s The number you are calling may not support V 90 or K56flex protocols Some ISP s Internet Service Providers have special numbers that you must call to connect to 56K Contact your serv
63. ware package please be sure that it supports this modem Most Software Manufacturers have a listing of supported modems on their websites or BBS s Check these sites to see if this model is supported If you are unsure or your brand of software supports only a few modems try selecting Hayes Compatible or Standard Modem This may work in certain cases Some software programs allow manual input of parameters For the users of these programs here is a listing of the Data Fax Voice Command Standards supported Data TIA EIA 602 Fax TIA EIA 578 for Class 1 Fax Voice TIA IS 101 support for TAD Telephone Answering Device Init String AT amp F amp C1 amp D2W2 TIA IS 101 Commands not supported Caller ID Full Duplex Speakerphone Voice View Note some programs must be configured to communicate with the mo dem on the same COM port and or IRQ setting used by the modem See the Installing the Modem section for instructions on how to determine your COM Port and IRQ settings Using the Modems Voice Features This modem supports TIA IS 101 commands applicable to a Telephone Answer ing Device In order to take advantage of this feature you will need a Sound Blaster compatible sound card equipped with an external microphone and exter nal speakers A software application such as the one supplied with the modem which supports these TAD functions is also required A modem based Telephone Answering Machine works by using a

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