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Ultra ElectronicS Alto/M User's Manual

1. po 240v 50 60 Hz Plug the small circular DC output connector Please read all of these instructions before using your operating the test button In normal operation only front load any dye film and withdraw the cassette There are two a into the socket on the right of the printer rear panel viewed from printer Observe the markings on the rear panel of the access is required A arrows moulded in the F the rear With AC power connected the action pener The printer should be installed in a 4 e fa yellow cassette frame E seta of inserting the DC connector will switch on the dust free office type environment a These should be on top and allie sir Alto and motor noises will be heard as the e To prevent electric shock do not remove covers ae ee r Si ko j k 1 ed A e Do not attempt to service the printer yourself T which is maintained at a temperature 4 jf Eo Va a pointed to the rear of the A dyefilm panels are positioned followed by the e There are no user serviceable parts inside In the t go r between 10 C and 30 C 50 F to 85 F D 44 Tk g printer Locate the cassette spool ends into the illumination of the green LED on the front panel event of malfunction refer servicing to your nearest im and with a relative humidity of 20 ET gi E ae four locating recesses and clip the cassette into Your printer is now ready Ultra Electronics service center m w a N ie 70 The printer should also
2. of Communications Statement This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicable aux appareils num riques de la class A prescrites dans le R glement sur le brouillage radio lectrique dict par le minist re des Communications du Canada EU Declaration of Conformity The EU Directives covered by this Declaration 89 336 EEC Electromagnetic Compatibility Directive amended by 92 31 EEC amp 93 68 EEC 72 23 EEC Low Voltage Equipment Directive amended by 93 68 EEC The Product Covered by this Declaration Magicard Alto Card Printer The Basis on which Conformity is being Declared The product identified above complies with the requirements of the above EU Directives by meeting the following standards BS EN 50 081 1 EMC Generic Emission Standard Part 1 BS EN 50 082 1 EMC Generic Emission Standard Part 1 BS EN 60 950 1992 Safety of Information Technology Equipment including Electrical Business Equipment WARRANTY UltraCoverPlus Extended Warranty amp Loaner Service If you purchased your Alto printer in North America or the EU and selected other countries then you should be covered by our free three year UlitraCoverPlus extended warranty and loaner program Outside of thes
3. only Magicard consumables which have been tested for color fidelity and consistency from batch to batch and are also guaranteed to safeguard your UltraCoverPlus warranty rights If applicable CLEANING KITS Alto and Alto M CK1 Cleaning kit 5 T cards 1 pen The Magicard T Card cleaning system and pen is easy to use Regular cleaning is essential to Keeping your printer in good shape Ultra s patented HoloKote anti counterfeiting system is a built in feature of your Magicard printer and cannot be copied or bypassed HoloKote costs absolutely nothing to use and if you require a custom logo turnaround times and set up charges for custom keys are minimal HOLOPATCH CARDS For even greater security try HoloPatch cards When you print with HoloPatch cards one of the HoloKote security logos is highlighted by a highly reflective super diffuser patch making the logo clearly visible at a distance and under all lighting conditions Contact your dealer for supplies ABOUT THIS GUIDE This guide is to assist you with the set up and use of your Alto printer The printer models covered by this document include Alto Printer Std M9005 724 Alto Printer Mag M9005 725 The information contained in this guide is subject to change without notice Ultra Electronics Limited shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of
4. Alto amp Alto M Printer QuickStart Guide Warnings Cautions and Notes 1 Man acking Alto Printer Power Supply USB Cable USB Port Location CD ROM Cleaning Card Return Plate Alto M only Throughout this guide the following conventions are used to identify important information Consumables eee Note To compiere nstalalon ana a begin using your printer you will require a dyefilm cassette and CR80 Mi PVC cards The dyefilm and cards are supplied together as a 100 shot cassette and two 50 card dispensers CAUTION Caution messages indicate where damage See overleaf for part numbers to equipment could result from not following the correct procedures WARNING Warning messages indicate where personal injury could result from not following the correct procedures NOTE Notes convey important information that is Ata within the texi Location Loading the dye film cassette i Power up The Alto is small and easy to locate near your PC but please Remove white plastic Open the printer lid by squeezing the two J Connect the power cable to the power supply brick and plug Safety Instructions ensure that you allow for top access for dyefilm replacement transit bracket inside ears on the top of the printer together and oi the power connector into a suitable AC power supply 100 and rear access for disconnecting the power supply and printer before you lifting the lid Open the dyefilm cassette bag
5. See panel and insert it into the printer card aperture on the front panel until resistance is felt When the printer is ready to print the LED will again flash together with motor noise and the card should be drawn into the printer and a test card printed Congratulations We also recommend that you visit our website www magicard com where additional FAQs and technical support information are available together How to use the card dispenser How to clean your Alto How to use magstripe encoding Alto M only with a contact us E mail form to report any problems Place the dispenser on a firm surface near the printer with the pointed end facing you Open the lid of the printer and remove the dyefilm cassette Ensure the printer has With the rear of the printer facing towards you clip the Return Plate into position ensuring Grasp the top of the dispenser and slide it forward then push it back to expose the power applied Open the foil packet and withdraw the cleaning card which should be the three plastic locating projections clip into the holes in the rear of the printer tilting the corners of a single card ready for printing When the printer is ready grip the edges of wet to the touch Press the small test button on the rear panel The printer will start and plate as necessary to ease location With the plate installed the Alto M printer is ready the card between thumb and forefinger and pull it from the dispenser Insert it the c
6. a particular purpose Any statements or representations made by any other person or firm are void Neither Ultra Electronics Ltd nor its affiliates shall be liable for any loss inconvenience or damage including direct special incidental or consequential damages resulting from the use or inability to use the Ultra product whether resulting from breach of Warranty or other legal theory even if Ultra has been advised of the possibility of such damage or loss This Warranty is governed by the laws of England Any dispute arising out of or relating to this Warranty shall be submitted for arbitration of this dispute or disputes pursuant to the rules and regulations of the UK Arbitration Act This Warranty gives you specific legal rights and you may also have other legal rights which vary from country to country so the above limitations and exclusions may not apply to all customers CONSUMABLES Alto Consumables PCF6 100 blank PVC cards in dispensers plus 100 shot YMCKO dyefilm cassette PCF8 100 PVC Holopatch cards in dispensers plus 100 shot YMCKO dyefilm cassette PCF10 100 blank peel and stick cards in dispensers plus 100 shot YMCKO dyefilm cassette for use with prox cards etc Alto M Consumables Meee PCF7 100 Hi Co magstripe cards in dispensers Sey plus 100 shot YMCKO dyefilm cassette Alto M PCF9 100 Hi Co magstripe Holopatch cards in dispensers plus 100 shot YMCKO dyefilm cassette Alto M We recommend that you use
7. be a y T r position then lower the lid and press down until Note Printer operation can now be tested by e Use only a power source within the limits marked on bori L protected from strong sunlight and D W you hear a loud click as the latch re engages printing a test card even even without the AC adaptor power supply rapid temperature changes connection to a PC See panel below e Take care not to spill any liquid on the printer e Ensure that the power supply cord is not longer than 6ft Gins 2 metres e If using this printer in Germany To provide adequate short circuit protection and over current protection Installing the driver CD and connecting to your PC for this printer the building installation must be Caution It is very important that the printer is powered OFF during the initial stages of driver software installation Follow the on screen protected by a 16 Amp circuit breaker Bei AnschluB instructions which will tell you when to power ON The printer is powered OFF by unplugging the low voltage power connector on the des Druckers an die Stromversorgung mu rear panel and powered on by reconnecting it sichergestellt werden da die Gebaudeinstallation Unplug the low voltage power connector and connect the printer to the PC using the USB cable supplied Insert the CD into the CD mit einem 16 A Uberstromschalter abgesichert ist ROM drive on the PC The software should autorun but if this is disabled on y
8. e territories our standard one year limited warranty applies See below Ultra will e Replace without charge a failed printhead whatever the cause of failure provided Ultra consumables have been used exclusively e Repair without charge a failed printer e Provide on request a loan unit to replace a printer returned for repair e Pay for all shipments to the customer You must e Keep this warranty information in a safe place e Contact the service line indicated above if you have a problem e Promptly ship to Ultra A failed printhead for replacement A failed printer for repair A loan printer when your unit is returned Pay for all shipments to Ultra Making a Claim a If your product is exhibiting a problem and is covered by UltraCoverPlus FIRST contact our Tech Support team for troubleshooting The phone number is listed below b If Tech Support cannot solve the problem and your product is defective a Manufacturer s Return Authorization Number MRAN will be issued to you Please have the product s model and serial number ready for warranty verification See label on rear of printer c Once it has been verified that your product is covered by UltraCoverPlus please ensure the consignment address is forwarded before 1pm so that there is no delay in shipment of the loan printer if required d On receipt of the loan unit please ship the defective product to your Magicard Service Center promptly to avoid rental charges for the l
9. erating program so that it will only operate when the key is 4 From the drop down menu select Printing Preferences and _ ee present ye then Advanced Options Set HoloPatch to Yes and click OK Before transporting the printer remove the dye film alt Caution This can only be reset by the use of another Key i i Cards will be printed with a cookie cutter hole in the image cassette and if appropriate the Alto M Return Plate F which has the Key Control function set to OFF i lining up with the gold patch on the card pack ieiainicrinits ordinal packaciag Note Driver settings are available to orient the custom mark for a ss ss i ks Note HoloPatch cards should be fed with the gold patch on landscape or portrait format cards Select Advanced es top and on the left hand side Alto amp Alto M QuickStart Guide Issue 6 September 2007 Stock No M9006 452 ow to get service or support If you have a problem with the installation or operation of your Magicard printer then first please re check to ensure that you have followed the instructions given in this guide We also recommend that you visit our website www magicard com where additional FAQs and technical support information are available together with a contact us E mail form to report any problems If you still have a problem you will be covered by our standard warranty and may also be covered by our 3 year UltraCoverPl
10. fill the dispensers Bee a nE a changing the angle of pull should help to free the plate for wei removal and transport If you still have a problem you will be covered by our tandard warranty and may also be covered by our 3 year eee eae aa ania ene How to use a HoloKote custom key How to set up your Alto to use HoloPatch Cards Follow the instructions overleaf under Warranty to Before introducing your Key you should first setup your Alto printer To print your own When used with HoloPatch cardstock the HoloKote watermark and the HoloKote obtain assistance custom mark into the HoloKote pattern simply drop the key arrow pointing down into Custom Key provide a powerful defense against card fraud Cards with this feature are the slot on the printer s right hand side panel The next card will be printed with your available for both plain and magstripe formats See over When Handling the Printer custom mark If the key is withdrawn subsequent cards will not show your custom mark To select this feature ensure that the card design allows space for the HoloPatch Avoid touching the thermal printing edge of the This is a simple way to control card authorization If you have Key cut out go to Printer Settings from the start menu on your PC thermal printhead Grease and contamination will Control selected on your key its first use will modify the printer open the Magicard Alto Opera Printer and Right Click on it shorten its life 7 op
11. hock or vibration Improperly installed or interfaced to other products which may exhibit software problems or expose the MAGICARD to improper voltages or control signals Used with consumables from any source other than Ultra Electronics Serviced or interfered with by anyone other than an Ultra Authorised Service provider 5 Shipping Insurance and shipping costs incurred in sending the MAGICARD printer for Warranty service are the responsibility of the customer Whenever possible Ultra Service Centers will use the same class of shipping service selected and paid for by the customer to return the printer Return shipping costs from Ultra to the customer will be at Ultra s expense After obtaining the MRAN as described above the printer should be securely packed in its original packaging with proof of date of purchase and a note describing the problem and quoting the MRAN The printer must be sent to the service center address supplied with the MRAN by the main service center This address may be different to the address listed below but will generally be closer to you Please also mark the Return Authorisation Number on the outside of the shipping carton All customs duties and taxes if applicable are the responsibility of the customer 6 Applicability The Warranty and remedy provided above are exclusive and in lieu of all other warrants either express or implied including but not limited to implied warranties of merchantability and fitness for
12. leaning card can then be fed into the card feed slot on the front panel The card will to print and encode data on tracks 1 and 2 using HiCo cardstock Consumable immediately into the front aperture of the printer be drawn into the printer the rollers will scrub against the card packages are available which include dispensers with HiCo Note 1 Avoid contact with the printable surfaces of the card cr Pres and the card will be ejected Repeat using the reverse of the cards See over Data sent from your application should Note 2 Alto cardstock is supplied pre packaged in single BA E 2 card to ensure the print rollers are perfectly clean ae om tm conform to the ISO encoding standard Tilda Method use dispensers containing 50 blank cards These _ ae Note 1 Clean your Alto when replacing the dyefilm cassette ko ee Note 1 When feeding HiCo cards the magstripe should be dispensers keep the cardstock clean which is very ba p RE aaa but you may need to clean more often in dusty environments TA Da g underneath and on the right hand side important to achieve blemish free card images Once nae i ae Note 2 The pen in the cleaning kit Supplied separately can be TRE a Note 2 The plate can be removed by grasping the rear of empty the dispensers should be disposed of or sent for p Ps drawn across the printhead to clean off any dyefilm residue ae the plate and pulling to the rear A strong pull while recycling Do not attempt to re
13. ll be free from defects in material and workmanship for a period of twelve 12 months from the date of original purchase or for a quantity of 10 000 printed cards whichever comes first provided that Ultra approved card media is utilised If a Warranty claim is submitted for a defective printhead Ultra will have the right to inspect the printhead and samples of the printed and blank ID cards used with it for the purpose of verifying that the claimed defect has not been caused by non Ultra approved media or by foreign particles or substances which have caused chemical or physical damage Ultra s decision in any such claims shall be final 3 Warranty Claims If the MAGICARD printer proves defective during this period please contact the Ultra Service Center at the address and telephone fax number given below The Ultra Service Center personnel may first ask you to carry out certain simple checks to confirm the nature of the problem and if a return is appropriate they will give you a Return Authorisation Number MRAN and consignment instructions to the appropriate repair center Ultra will at its option repair or replace the defective parts at no charge to the customer 4 Warranty Limitations The Warranty does not apply to MAGICARD printers that have been Damaged through physical or electrical mishandling Damaged through operation in environments which are outside normal office conditions in terms of corrosive atmosphere temperature humidity s
14. oan unit Retain all accessory items for use with the loan unit e The product should be securely packed in its original packaging with a description of the problem and quoting the MRAN number Please also mark the MRAN number on the outside of the shipping carton f If your defective unit is not received within two weeks of the loan machine being dispatched from Ultra a rental charge will apply g Once your product has been repaired it will be shipped back to you On receipt please return the loan unit promptly After a period of two weeks unless agreed in writing by Ultra a rental charge will become payable h Insurance and shipping costs incurred in sending the original product for service and returning the loan unit are the responsibility of the customer Ultra will pay freight costs to ship the loan unit out and to return the repaired item If your printer is not covered by UltraCoverPlus it may still be covered by our standard 12 month warranty Limited Warranty Information 1 Coverage Ultra Electronics Ltd Warrants that the MAGICARD printer shipped with this Warranty statement will conform to the manufacturers specifications and be free from defects in materials or workmanship for a period of 12 months from the date of original purchase by the user but there are additional conditions on the printhead Warranty see paragraph 2 2 Limited Printhead Warranty Ultra warrants that under normal use and service thermal printheads wi
15. our PC go to Start Run and enter D autorun where D is the correct letter for your CD drive Follow the on screen instructions to install the driver software reconnecting the low voltage power when instructed to do so When installation is complete remove the CD and you can now begin to use your printer with your chosen application software How to get service or support i wn Note 1 If you wish to print realistic test cards from your PC before installing your chosen badgemaking software Note If a subsequent test card is initiated the image will If you have a problem with the installation or operation i re insert the CD and choose the Technical Support section where you will find a selection of self printing test card pian a not need to be composed and the print cycle will begin of your Magicard printer then first please re check to sce images in jpeg format You are now ready fs a immediately ensure that you have followed the instructions given in Note 2 If you are short of USB ports on your PC you can add a low cost USB hub to provide extra ports to print your this guide first ID card How to print a test card without using a PC Reach behind the printer to locate the small test button on the right of the rear panel viewed from the front and press it The green LED will flash for several seconds as a test image is composed While this is happening you should extract a single card from a card dispenser
16. this material This document contains proprietary information belonging to Ultra Electronics Limited and may not wholly or partially be copied stored in a data retrieval system disclosed to third parties or used for any purpose other than that for which is was supplied without the express written authority of Ultra Electronics Limited All rights are reserved Magicard is registered as a trademark with the United States Patent and Trademark Office Reg No 2 197 276 The HoloKote feature of Magicard printers is protected by US PATENT No 5 990 918 and by EUROPEAN PATENT SPECIFICATION EP 0 817 726 B1 Microsoft and Windows are trademarks of Microsoft Corporation Copyright 2007 Ultra Electronics Limited
17. us extended a warranty and Loaner Service Follow the instructions under Warranty to obtain assistance When Handling the Printer Avoid touching the thermal printing edge of the thermal printhead Grease and contamination will shorten its life Before transporting the printer remove the dye film cassette Pack the printer in its original packaging If you have warranty enquiries or experience a problem visit our website www magicard com for support or call our service center CALL EU 44 0 1305 762 115 Ultra Electronics Limited MAGICARD Service Centre Waverley House Hampshire Road Granby Estate Weymouth Dorset DT4 9XD UK Fax 44 0 1305 777 904 CALL US 425 556 9708 Ultra Electronics Inc MAGICARD US Service Center 6711 176th Avenue NE Redmond WA 98052 USA Fax 425 556 3962 APPROVALS Federal Communications Commission FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Department

Ultra ElectronicS Alto/M User's Manual

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