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Tektronix Phaser 350 User's Manual

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1. 4 12 Phaser 350 Color Printer Printing Beyond the Basics 4 The number of pages that can be collated at one time depends on these factors m The number of hard disks attached to the printer m Complexity of the pages to be collated According to these factors the printer collates in sequential sets as many pages as will fit in the available disk space For example you have a 150 page job and you request 4 copies Because the print job is very complex all of its description will not fit on the hard disk In this case the printer divides the job into two segments and prints in this manner 4sets of pages 1 through 99 1 1 1 1 99 99 99 99 Set 1 Set 2 Set 3 Set 4 2 4 sets of pages 100 through 150 100 100 100 100 150 150 150 150 Set 1 Set 2 Set 3 Set 4 Quick Collate and the Check Print option When you use the Phaser 350 printer s Quick Collate option in combination with the Check Print option only the first page of the first set is printed before pausing for review User Manual 4 13 4 Printing Beyond the Basics Previewing with Check Print 4 14 This feature is available only with the printer s Extended Features option When sending a multiple page file to the printer through t
2. 5 6 Phaser 350 Color Printer Caring for Your Printer 5 Replacing the maintenance tray Approximate time to complete 1 minute The printer uses the maintenance tray located inside the printer behind the front cover prior to each printing and during cleaning operations A front panel message tells you when the maintenance tray is low allowing you to make a minimal number of prints before the tray is depleted Install anew maintenance tray to continue printing Each replacement maintenance tray has a print capacity of approximately 12 500 prints To avoid printing delays keep an extra maintenance tray available for use in the printer Note There is a 15 minute warm up period required after replacing the maintenance tray To order a maintenance tray Tektronix order number 436 0294 03 contact your local dealer or in the United States call Tektronix at 1 800 835 6100 1 Open the front cover 9101 22 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon User Manual 5 7 5 Caring for Your Printer 2 When you open the front cover the following message appears Caution Hot Surfaces Replace Maintenance Tray 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Never ship a partially used maintenance tray Conta
3. T Phaser 350 Cleaning Page This page prints to maintain optimal print quait 9682 07 User Manual 5 9 5 Caring for Your Printer Cleaning supplies 5 10 When you receive your new printer you receive these cleaning supplies L 2 3 4 Cleaning tray Foam swabs Lint free wipes dry Plastic bottle for dispensing isopropyl alcohol 9101 24 Some cleaning procedures require you to use cloth wipes or swabs saturated with isopropyl alcohol Since shipping regulations prohibit supplying alcohol or presoaked cleaning materials with the printer you must supply 90 pure isopropyl alcohol available at pharmacies You can obtain pre soaked alcohol wipes by ordering a separate cleaning kit from Tektronix or by ordering them in packs of 10 Tektronix order number 006 7824 01 Phaser 350 Color Printer Caring for Your Printer 5 Reordering cleaning kit supplies To reorder the cleaning kit Tektronix order number 016 1341 00 contact your dealer or local Tektronix office In the United States call 1 800 835 6100 or order by fax 503 682 2980 When you order the cleaning kit you receive these items 1 Cleaning tray 2 Foam swabs 3 Lint free wipes isopropyl alcohol saturated 4 Plastic bottle for dispensing isopropyl alcohol 4 Note You can order alcohol saturated wipe packets separately in packs of 10 Tektronix order number 006 7824 01 9101 23 User Manual 5 11
4. The paper jams while you are using manual feed m Wait until the front panel prompts you before inserting media into the manual feed slot Feed the paper or transparency into the manual feed slot and let the printer take the media out of your hands m Select Manual Feed in the printer driver m Select the appropriate size media in the printer driver m Make sure to align the paper against the left edge of the manual feed slot m ls the paper too thick for manual feed Refer to Media size and weight on page 3 30 m Is the paper the appropriate size for the manual feed slot Ink Low message appears when ink bins are full Apply pressure to each row of ink sticks in the loading bin to make sure they are not jammed 6 12 Phaser 350 Color Printer Troubleshooting 6 Operational hints cont d Hint Symptom Solution Delayed printout See Printer standby modes on page 7 8 Printer outputs two prints Printer is clearing print drum and reprinting image Refer after a jam is cleared to All about media jams on page 6 14 Turn off the startup page Refer to Startup Page on page 7 6 Maintenance tray is The printer locks the maintenance tray until it has cooled locked inside printer down Wait for a few minutes and try removing it again User Manual 6 13 6 Troubleshooting All about media jams Use the following guidelines to help prevent paper and transparencies from jam
5. 5 Caring for Your Printer Using isopropyl alcohol In general it is best to use the purest isopropyl alcohol 99 available to you You can use 90 pure isopropyl alcohol but if you do you must wait after cleaning to make sure that printer parts are completely dry 99 isopropyl alcohol dries quickly 90 isopropyl alcohol may take several minutes to dry Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty Whenever the cleaning instructions refer to a lint free cloth moistened with isopropyl alcohol A you can substitute a pre soaked alcohol cloth B When the cleaning instructions direct you to use an alcohol soaked swab you can use the extra alcohol in a pre soaked alcohol cloth packet to moisten the swab C Warning Alcohol is flammable keep alcohol soaked cloths and swabs away from hot surfaces The reorder cleaning kit order number 016 1341 00 includes these pre soaked alcohol cloth packets 9101 2 5 12 Phaser 350 Color Printer Caring for Your Printer 5 Identifying cleaning solutions Cleaning procedures listed in this chapter are referenced by the type of printing problem your printer may be experiencing Use the following tables to help identify cleaning solutions for these printing problems
6. ITC Avant Garde Gothic Book ITC Avant Garde Gothic Book Oblique ITC Avant Garde Gothic Demi ITC Avant Garde Gothic Demi Oblique Barmeno Regular Barmeno Medium Barmeno Bold Barmeno Extra Bold Blaclhoak ITC Bookman Light ITC Bookman Light Italic ITC Bookman Demi ITC Bookman Demi Italic Carta ny PAmete o ODUA t Y Adobe Caslon Regular Adobe Caslon Italic Adobe Caslon Semibold Adobe Caslon Semibold Italic Formata Regular Formata Medium Formata Italic Formata Medium Italic Adobe Garamond Regular Adobe Garamond Italic Adobe Garamond Bold Adobe Garamond Bold Italic Phaser 350 Color Printer Helvetica Condensed Helvetica Condensed Bold Helvetica Condensed Oblique Helvetica Condensed Bold Oblique Kaufman Regular LITHOS REGULAR LITHOS BLACK New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic Palatino Palatino Italic Palatino Bold Palatino Bold Italic Parisian Regular Park Avenue Regular Poetica Ornaments Regular Br oesr SO ab Tekton Regular Tekton Bold TRAJAN BOLD Adobe Wood Type 2 Ornaments HR oan OS Pb BI OO ces id EEK ITC Zapf Chancery ITC Zapf Dingbats s amp 0 9101 64 Printing Basics 3 Resident typefaces PCL5 For PCL5 Printer Command Language printing HP Laserjet III emulation the printer supports Courier Times and Universe
7. User Manual 3 37 3 Printing Basics Manual feed printing 1 Select Manual Feed from a supported printer driver 2 Click on the Print button 3 Go to the printer and open the manual feed cover using the recessed finger tab 4 Adjust the guide on the inside of the manual feed cover to match the Letter or A4 size media you are using 9101 47 3 38 Phaser 350 Color Printer Printing Basics 3 Manual feed letterhead When you manually feed letterhead orient the letterhead face down and feed the bottom edge first Manual feed transparencies When you manually feed Tektronix premium transparencies orient the transparency notch closest to you with the notch on the right side The standard Tektronix transparency media is not notched 5 When prompted by the front panel insert one sheet of paper or transparency media until it stops 6 After the first sheet enters the printer wait for the front panel to prompt you again before feeding the next sheet approximately 5 seconds 9101 18 Note A jam error will occur if you feed the second sheet of media into the manual feed slot before the front panel prompts you User Manual 3 39 3 Printing Basics Printer languages PostScript HP GL PCL5 The printer supports PostScript Level 1 and Level 2 and HP GL Hewlett Packard Graphics Language printer languages Additionally the printer supports the monochrome PCL5 Printer Command Language printer languag
8. declares under our sole responsibility that the product Phaser 350 printer to which this declaration relates is in conformity with the following standard s or other normative document s For the Limits and Methods of measurement of radio EN55022 1986 interference characteristics of Information Technology Equipment Class B level For the Disturbances in supply systems caused by EN60555 2 1986 household appliances and similar electrical equipment Part 2 Harmonics For the Electromagnetic compatibility Generic immunity EN50082 1 1992 standard Part 1 Residential Commercial and Light Industry TEC801 2 1984 TEC801 3 1984 TEC801 4 1988 Following the provisions of the Electromagnetic Compatibility Directive 89 336 EEC For the Safety of Information Technology Equipment EN60950 including Electrical Business Equipment Following the provisions of the Low Voltage Directive 73 23 EEC User Manual 9 1 9 Regulatory Information and Specifications Canadian EMC Electromagnetic Compatibility regulatory standards m This digital apparatus does not exceed the Class B for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications m Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limits applicables aux appareils num riques de la classe B prescrites dans le R glement sur le brouillage radio lectrique dict
9. 070 9539 01 PhaserShare Status Software User Manual 063 2546 00 Phaser 350 Drivers and Utilities diskette set 063 2550 00 Phaser 350 CD ROM standard configuration 063 2543 00 Phaser 350 CD ROM Extended Features configuration Tektronix premium transparency offers enhanced ink adhesion and superior print quality Free Black ColorStix Ink Three Phaser 340 350 ColorStix Black ink sticks are shipped free of charge with every order of Cyan Magenta or Yellow ColorStix Ink To order Black ColorStix ink separately call Tektronix at 1 800 835 6100 Phaser 350 Color Printer Supplies Accessories and Expanding your System 8 Interface cables and adapters The following cables and adapters are available through Tektronix or your dealer Contact your dealer for other cables and adapters Printer interface cables and adapters Order number Description Connectors and cable length 012 1468 00 Parallel cable 36 pin high density plug to 25 pin DSUB plug 3 meters 9 84 feet Connects the printer s parallel port to a PC or workstation parallel port 013 0299 00 Parallel Centronics adapter parallel adapter converts 36 pin low density 1284 B plug to 36 pin high density 1284 C plug Adapts your system s existing low density Centronics parallel cable connector to the printer s high density parallel connector 012 1465 00 SCSI 2 HD to SCSI 1 LD cable 50 pin high density plug to 50 pin low density plug
10. Tek Error Handler and TEKEHAND PS LaserWriter Utility Macintosh users 1 Refer to Using the Macintosh Installer on page 2 53 for instructions on installing the utility files from the printer s CD ROM 2 Select the appropriate printer in the Chooser 3 Locate the LaserWriter Utility in the PhaserTools folder on your hard disk and double click its icon to start the application 4 Choose Download PostScript File from the Utilities menu 5 Select the Tek Error Handler file from the list then click Open This file was installed in the Printer Utilities folder inside the PhaserTools folder 6 Atthe prompt Save PostScript output as you are asked for a file name for saving printer output Use either the default name given in the edit box or type a new name Click Save to send the file to the printer User Manual 6 27 6 Troubleshooting 7 If no output is returned by the printer the LaserWriter Utility displays a dialog box click OK continue PC and workstation users 1 Locate the utility files in the PHSR350 directory on the printer s CD ROM 2 Copy the TEKEHAND PS file to your hard disk or use the file directly from the CD ROM 3 Send the TEKEHAND P S file to the printer using one of the following methods PCusers Use the DOS COPY command to send the file to the printer Windows 3 1 users can also use the Copy command in the File Manager Workstation users Send the file to the printe
11. Very mild irritant normal after 24 to 48 hours Skin Not a skin irritant Mutagenicity Negative in activation and non activation systems Section XII Ecological information No known impact Section XIII Disposal considerations Observe all Federal State and Local regulations See section XV Section XIV Transport information D O T Not regulated Section XV Regulatory information EPCRA section 313 Reportable Ingredients None California Prop 65 Not listed Canadian WHMIS Not considered a hazardous chemical TSCA This product is listed in the Toxic Substances Control Act inventory as verified by our suppliers OSHA Not considered a hazardous material as defined by 29CFR1910 1200 Hazard Communication Section XVI Other information Original preparation date October 21 1994 R C Tektronix Inc P O Box 500 Chemical Documentation Mail stop 55 769 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 User Manual 9 7 9 Regulatory Information and Specifications Specifications Printer tilt Place the printer on a level surface with no more than 3 tilt in any direction Equivalent to raising one corner of the printer approximately 2 cm 0 75 inches Caution Tilting the printer more than 3 causes drum fluid to leak from the maintenance tray resulting in damage to your printer not covered by the printer s warranty Temperature Operating
12. go on to Step 6 to perform the cleaning procedure again 1 Black 2 Cyan 3 Magenta 4 Yellow koOnD 1234567 8 9 101112191415 1617 18 192021 22 29 24 25 26 27 28293031 323334 95 36 37 38 3940 41 42 49 44 45 46 47 48 49 50 51 52 59 54 55 56 57 58 59 60 61 62 6f 64 65 66 67 68 69 7071 7273747576 7778798081 82 83 84 858687 88 1234567 8 9 101112191415 1617 18 192021 22 29 24 25 26 27 28293031 323334 95 36 37 38394041 42 49 44 45 46 47 48 49 50 51 52 59 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 7273747576 777879 8081 82 83 84 85 86 87 88 12345 65 26 27 28 29 90 31 323334 3536 37 3839 40 41 42 43 44 45 46 47 48 49 50 51 525354 55 56 57 58 59 60 61 62 63 64 65 66 G7 68 69 70 71 7273 74757677 7879 80 81 8283 84 858687 88 9682 22 User Manual 5 15 5 Caring for Your Printer If one or more of the color bars are still missing repeat the cleaning sequence by pressing the Clean button once again When cleaning ends the printer outputs a cleaning page that you may discard as normal office waste If the second cleaning sequence does not cure the light stripes or missing colors problem you can press the Clean button for a third time to repeat the cleaning sequence If your prints still have color stripe problems after the third cleaning sequence turn the printer off for at least 12 hours to allow the ink to solidify Turning the printer on again after is has completely cooled down automatically purges ink If your print
13. information on font typefaces 600 x 300 dpi upgrade You can upgrade the Phaser 350 printer to print with 600 x 300 dpi resolution print quality by ordering the Z350FX upgrade Refer to Extended Features upgrade on page 8 4 for more information User Manual 8 7 8 Supplies Accessories and Expanding your System PhaserShare network cards Tektronix PhaserShare network cards offer high performance network connectivity for your color printer PhaserShare network cards can be easily installed in your printer Order number Description Z350FP1 Adds Ethernet interface includes support for Novell NetWare EtherTalk TCP IP Telnet and FTP Same as Option P1 Z350FP3 Adds LocalTalk Serial interface Same as Option P3 Z350FP4 Adds Token Ring interface includes support for Novell NetWare TokenTalk TCP IP Telnet and FTP Same as Option P4 Benefits of networking the printer Adding a PhaserShare network card to your printer makes it an efficient sharable printing resource in network environments Network connections such as Ethernet offer significant speed improvements compared to the standard parallel communication connection Several varieties of PhaserShare cards allow the printer to be seamlessly integrated into popular network configurations All ports and protocols are simultaneously active allowing the printer to be used in mixed environments 8 8 Phaser 350 Color Printer Supplies Accesso
14. lt Clean Test Press the left arrow lt button until the following front panel message appears Clean Ink Smears lt Clean Test Press the Clean button The printer displays the following front panel message Warming Up Cancel After a short delay during the warm up period the printer begins an automatic sequence of feeding 10 clean sheets of paper from the upper media tray A front panel message indicates the number of sheets remaining to be fed For example Cleaning Using 10 Sheets When the cleaning sequence is complete inspect the last sheet of paper fed through the printer If it is not clean repeat the cleaning sequence by pressing the Clean button once again Return the printer to normal operation by pressing the Exit button If the ink smear problem persists after running clean sheets of paper through the paper path refer to the following two procedures for directions on cleaning paper feed rollers and the paper exit path 5 18 Phaser 350 Color Printer Caring for Your Printer 5 Cleaning for jams and ink smears paper feed rollers Approximate time to complete 5 minutes You should clean the upper and lower media feed rollers if any of the following conditions exist m Media is consistently jamming behind the front cover or at the manual feed slot m Ink smear problems persist after you have performed the Cleaning for ink smears internal paper path procedure The media feed ro
15. panel message appears Remove Cleaning Tray Remove the media tray from the printer Remove the cleaning tray from the media tray Examine the separator pad located inside the media tray near the paper tray s handle If it is coated with dust wipe the separator pad using a clean cloth or a dry brush 9101 71 User Manual 5 33 5 Caring for Your Printer 11 12 13 14 Reload media in the media tray Replace the media tray in the printer The front panel re displays the following message Clean Media Tray Jams lt Clean Test Press the Exit button to return to normal operation Store the cleaning tray in its original packaging for later use If media feed problems persist you may need to manually clean the media pick roller by hand with an alcohol soaked cloth Manually cleaning the upper pick roller 1 2 Remove the upper media tray from the printer Open the front cover 9682 23 Caution Hot surfaces exist behind the upper paper feed rollers To avoid personal injury during cleaning procedures do not reach in behind the paper feed rollers 5 34 Phaser 350 Color Printer Caring for Your Printer 5 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Place the maintenance tray on a level surface Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Contact with the drum fluid poses no known he
16. precautions 5 3 Commercial Press color correction description 4 7 Macintosh printer driver 3 16 communication ports 2 40 CONFIG PS PC utility file 6 31 Index 2 Phaser 350 Color Printer configuration page enabling and disabling 7 6 printing 2 29 from the front panel 7 7 Confirmbutton 7 2 Connect dialog box 6 9 connections before powering on 2 20 parallel cable 2 23 parallel port 2 23 PhaserShare network ports 2 22 SCSI port 2 24 correcting printed colors 4 3 D demonstration pages printing 2 29 desktop printers QuickDraw GX creating 2 57 printing from 3 18 diskettes drivers 2 1 utilities 2 1 display colors simulating 4 7 DOS copy command 3 46 DOS printing from 3 13 downloading fonts 3 43 from Macintosh 3 43 from PC 3 43 drivers installing Macintosh 2 59 QuickDraw GX 2 57 using Macintosh 3 17 3 19 Windows 3 1 3 9 Windows 95 3 4 3 6 3 9 drum fluid cleaning 5 25 5 27 precaution 5 8 5 20 E EasyCopy X workstation software 3 22 emissions 9 9 emptying the waste tray 5 4 enabling and disabling the configuration page 7 6 enabling and disabling the startup page 7 6 Energy Star power requirements 9 9 standby mode description 7 8 Enhanced 600 x 300 print mode 3 27 error codes and messages 6 3 error handlers PostScript 6 27 Error indicator 2 27 errors PostScript 6 26 Ethernet network problems 6 8 PhaserShare card and protocols 2 21 EuroHAL automated fax system 6 1 6 2 Euroscale Press color co
17. 10 C to 35 C 50 F to 95 F Nonoperating 30 C to 60 C 22 F to 140 F Storage 30 C to 60 C 22 F to 140 F Humidity Operating 10 to 80 Relative Humidity noncondensing Nonoperating 10 to 95 Relative Humidity noncondensing Altitude Operating 0 to 2 400 meters 0 to 8 000 feet Nonoperating 0 to 15 000 meters 0 to 50 000 feet Primary voltage ranges switch selectable 87 128 VAC 115 VAC nominal 174 250 VAC 220 VAC nominal Frequency range 48 to 66 Hz AC input ratings 115 VAC 10 Amps 220 VAC 5 Amps Print quality and speed Fast Color mode color print on paper 6 pages per minute Standard mode color print on paper 4 pages per minute Standard mode color print on transparency 2 pages per minute Enhanced mode 600 x 300 dpi color print on paper 2 pages per minute optionally available Left and right margins set to 0 3 in 7 4 mm or larger 9 8 Phaser 350 Color Printer Regulatory Information and Specifications 9 Power consumption Operating power consumption 140 to 480 Watts Meets Energy Star power conservation requirements with the Energy Star timeout set to one hour Printer Dimensions Height 33 cm 13 in Depth 50 2 cm 19 75 in Width 40 cm 15 75 in Weight 32 kg 70 lbs Printer Clearances Top 45 7 cm 18 in Sides 10 2 cm 4 in Front no restrictions Rear 10 2 cm 4 in Bottom no restrictions Lower Paper Tray Assembly Dimens
18. 24 connecting Phaser Copystation 2 24 selecting a default media tray 3 34 selecting a front panel language 2 28 selecting a print quality mode 3 27 serial interface connection 2 22 Setscreen Patch using from a Macintosh 6 34 froma PC 6 35 simple color conversions CMYK and RGB 4 8 Simulate Display color correction description 4 7 Macintosh printer driver 3 16 solid ink jet 1 1 specifications 9 8 speed print improving 6 18 Standard print mode 3 27 standby modes 7 8 startup page after warmup 2 27 enabling and disabling 7 6 non fatal error 6 11 printing 2 29 stripes in prints cleaning 5 14 supplies ordering 8 2 SWOP Press color correction description 4 7 Macintosh printer driver 3 16 T Tek Error Handler using from a Macintosh 6 27 fromaPC 6 27 TekColor options 3 28 TEKEHAND PS PC utility file 6 27 Tektronix Bulletin Board Service BBS 2 61 Test button 5 15 timeouts Windows 95 driver 3 4 3 6 3 9 Windows printer driver 2 41 Token Ring PhaserShare card and protocols 2 21 touring the printer 2 6 transit restraint location 2 10 locking before moving printer 5 37 unlocking before use 2 10 Transmission Retry Windows 2 41 3 4 3 6 3 9 transparency acceptable types 3 29 3 36 handling tips 3 32 manual feed printing 3 39 maximum capacity 3 36 order numbers 8 6 printing from generic driver 3 34 printing from Tektronix driver 3 37 printing instructions 3 36 size 3 30 tray types 8 6 trays paper selecting Macint
19. 350 Color Printer Getting Set Up 2 Setting up the Tektronix driver for Windows 3 1 Packaged with your printer is a Tektronix Printer Driver for Windows 3 1 floppy diskette This diskette contains a customized version of the Microsoft printer driver version 3 58 1 Start Windows if it isn t already running 2 Insert the Tektronix Printer Driver for Windows 3 1 diskette into your computer s disk drive 3 Open the Control Panel and double click on the Printers icon the Printers dialog box appears 4 Click the Add gt gt button 5 Inthe List of Printers select Install Unlisted or Updated Printer 6 Click the Install button 7 Type in the drive containing the printer s diskette for example A and click OK 8 Select your printer then click OK The driver software you need is automatically installed m Select Tek Phaser 350 TekColor if you have the standard version of the printer m Select Tek Phaser 350 TekColor Ext if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No You can print a copy of the startup page from the printer s front panel Note Ifyou see a message that the driver is currently being used and cannot be updated exit all programs restart Windows and try installing the printer again User Manual 2 39 2 Getting Set Up 2 40 Co
20. 4 Drivert Driver for Windows 95 page 2 37 ADOBEPS3 n a AdobePS 3 Driver t Driver for Windows 3 1 page 2 43 PHSR350 n a Printer Utilities Printer specific utility files on line NET_UTIL n a Network Utilities Utility files for using the printer on a on line network TOOLS n a Printer Tools m Authorization tool on line a Adobe Acrobat Readert MANUALS n a Manuals Adobe Acrobat Reader PDF versions of the on line printers manuals ATM n a Adobe Type ATM software Chapter 3 Managert Available with the printers Extended Features option only Software available on the Printer Software for Windows 3 1 95 NT diskette This driver is available on the Microsoft Driver for Windows NT 3 51 and 4 0 for i386 diskette This driver is available on the Tektronix Printer Driver for Windows 3 1 diskette These items have their own installer applications on the printer s CD ROM See the on line manuals on the printer s CD ROM for more information This driver is also shipped separately on the AdobePS 3 Driver diskette n a Software not available on diskette User Manual 2 31 2 Getting Set Up Installing printer description files PostScript printer description files PPDs are used by some drivers and applications for gaining information about a printer s page sizes color corrections and other options To properly use the printer with one of the following applications install the appropriate file QuarkXPress The QuarkXPress app
21. 6 7 6 8 CIE colors 4 3 Clean button 2 27 5 9 5 14 5 18 5 32 cleaning alcohol 5 12 cleaning page 2 26 5 9 5 14 5 18 6 14 cleaning tray 5 10 5 31 5 32 duplex print cleanup 6 14 ink smears 5 13 5 17 5 19 5 25 instructions printout 5 31 internal paper path 5 17 jams at upper tray 5 13 jams inside front cover 5 13 kit contents 5 10 5 11 light stripes or missing colors 5 9 5 13 5 14 lower pick rollers 5 35 lower tray jams 5 35 maintenance tray used by printer 5 7 mediajams 5 9 5 30 6 14 order number for kit 5 12 overview 5 9 paper feed problems 5 19 paper pick pad 5 33 paper pick rollers 5 30 precautions 5 12 5 20 pre soaked cloth 5 12 printdrum 5 27 printhead 5 14 solutions identified 5 13 supplies illustrated 5 10 swab 5 12 User Manual Index 1 Cleaning Page Source cleaning page 5 9 6 14 selecting the cleaning page source 7 9 CMYK Sampler Macintosh utility file 4 10 CMYK PS PC utility file 4 10 Collate option using with the Check Print option 4 13 color adjusting or correcting 4 3 how touse 4 2 problems with 6 32 color charts CMYK 4 10 HSB 4 10 RGB 4 10 color correction 4 10 modes 3 28 color corrections Commercial Press 4 7 Euroscale Press 4 7 from an application 4 9 Macintosh printer driver 3 16 Monochrome 4 8 no corrections 4 6 Simulate Display 4 7 SWOP Press 4 7 use printer setting 4 8 Vivid Color blue 4 6 ColorStix ink sticks adding 5 1 5 2 order numbers 5 3
22. 7 4 Printing Beyond the Basics Printing in gray scale The Monochrome option prints your color image as a monochrome gray scale shades of gray between black and white Use this option to print page masters for photocopying in black and white Using the printer s current color defaults The Use Printer Setting option is available only in the supported drivers This option sends no color correction information to the printer It uses the current default in the printer to process colors for printing The printer s default can be one of the following m Any option selected in the TekColor Corrections menu on the printer s front panel m One of the color correction utility files sent to the printer Using simple color conversions The following utility files use Adobe s standard color conversions to tell the printer what type of output device you want it to simulate m Raw CMYK Colors RAWCMYK PS Converts all colors CMYK RGB grays to CMYK colors Use this file if your application specifies colors as CMYK cyan magenta yellow and black This file lets you control the CMYK output of the printer s colors without using any TekColor color corrections m Raw RGB Colors RAWRGB PS Converts all colors CMY CMYK grays to RGB colors Use this file if your application specifies colors as RGB red green and blue This file lets you control the CMY output of the printer s colors without using any TekColor color corr
23. Continue Print 5 When you press Continue a front panel message prompts you to install the cleaning tray in the media tray a Remove the upper media tray from the printer Remove all print media from the media tray b Remove the cleaning tray from the cleaning kit and open the tray lid to reveal the cleaning tray sponge c Wet the cleaning tray sponge with isopropyl alcohol A a bottle is provided in the cleaning kit for dispensing the alcohol Alternately you can squeeze the alcohol from two pre soaked alcohol wipe packets to moisten the cleaning tray sponge B Caution Do not use rubbing alcohol because it can contain water and oils that leave undesirable residue on the printer parts Never use water to clean the printer s internal components Failure to follow these instructions may invalidate your printer s warranty A B User Manual 5 31 5 Caring for Your Printer d Place the cleaning tray in the media tray so that the tray s sponge pad is nearest the paper tray s handle Press the two tabs underneath the cleaning tray into the two square notches provided in the media tray 9101 26 e Insert the media tray with the cleaning tray into the printer 6 Press the Clean button The printer cleans the media pick roller while displaying the following message Cleaning 5 32 Phaser 350 Color Printer 10 Caring for Your Printer 5 When the cleaning operation is complete the following front
24. Copystation capabilities 8 9 order number 8 9 SCSI port 2 21 PhaserLink 3 25 PhaserLink software 1 3 PhaserPrint 8 9 order number 8 9 Photoshop plug in 2 52 software for workstations 6 20 PhaserShare cards advantages of networking 8 8 configuring 2 21 connecting 2 22 order numbers 8 8 upgrade kits 2 22 PhaserSym capabilities 8 10 order number 8 10 PhaserSym software for workstations 3 22 ports see communication ports PostScript error handlers 6 27 errors general 6 26 PostScript Header Windows 3 1 driver 3 10 6 19 Windows 95 driver 3 5 3 7 printing files 3 40 timeout 6 31 Power indicator 2 27 power switch location 2 25 PowerPoint users image quality solution 6 7 print a truer blue 4 6 Printbutton 7 2 Print dialog box Macintosh printer driver 3 16 print features selecting color corrections 3 25 selecting print quality modes 3 25 speed 3 27 print quality 600 x 300 dpi 8 7 Enhanced 600 x 300 dpi 3 27 Macintosh printer driver 3 16 memory upgrade required 8 7 selecting print quality modes 3 25 Standard 3 27 print speed selecting print quality modes 3 27 print speed improving 6 18 printdrum cleaning 5 27 printer halftone screens 6 34 Printer Command Language 1 2 printer control PhaserLink 1 3 selecting features 3 25 User Manual Index 7 printer drivers generic 3 34 installing Macintosh 2 59 QuickDraw GX 2 57 printing transparencies 3 37 using Macintosh 3 17 3 19 Windows 3 1 3 9 Windows
25. GX driver 1 Install the printer s software as described on page 2 53 Select Easy Install to automatically install all of the necessary software or select Phaser 350 GX Driver in the Custom Install window 2 Select Chooser from the Apple menu 3 Click the Phaser 350 GX printer driver icon on the left side of the Chooser A list appears with the printers available on your network If the printer driver icon does not appear Restart your Macintosh and repeat the printer driver installation procedure also check the cable connections on your computer and printer 4 Click on the Zone your printer is in See your network administrator if you have questions 5 Inthe Connect via field s pop up menu select your printer s communication method u The AppleTalk option is the standard network connection m The Servers option is used to select a shared desktop printer User Manual 2 57 2 Getting Set Up 6 Click on your Phaser 350 printer in the list of printers on the right side of the Chooser 7 Click the Create button to create a desktop printer An icon of the printer appears on the desktop with the same name as the printer selected in the Chooser 8 Close the Chooser by clicking its close box 2 58 Phaser 350 Color Printer Getting Set Up 2 Setting up the Apple LaserWriter 8 x driver The LaserWriter 8 x driver uses printer specific PPDs PostScript Printer Description files to learn a printer s pag
26. Light stripes or missing colors Problem type Solution Missing or light colored Refer to Cleaning for light stripes printhead on stripes on prints page 5 14 Ink smears or random streaks Problem type Solution Ink smears on the front Refer to Cleaning for ink smears and transfix problems back or edges of a page internal paper path on page 5 17 Oil drum fluid on top edge Refer to Cleaning for jams and ink smears paper feed of print rollers on page 5 19 Refer to Cleaning for ink smears paper exit path on page 5 25 Media jams at the upper or lower tray Problem type Solution Paper pick or jamming Refer to Cleaning for upper media tray jams media pick problems at the upper tray roller on page 5 30 Paper pick or jamming Refer to Cleaning for lower tray jams paper pick rollers problems at the lower tray on page 5 38 Media jams behind the front cover or manual feed slot Problem type Solution Media jams behind front Refer to Cleaning for jams and ink smears paper feed cover or at manual feed slot rollers on page 5 19 Media sticking to transfix roller Problem type Solution Media wrapping around Refer to Cleaning for ink smears and transfix problems black transfix roller inside internal paper path on page 5 17 the exit cover User Manual 5 13 5 Caring for Your Printer Cleaning for light stripes prin
27. Phaser 350 Warranty Tektronix warrants that the Phaser 350 will be free from defects in materials and workmanship for a period of one 1 year from the date of shipment and that the Maintenance Cartridge in the Phaser 350 will be free from defects in materials and workmanship for a period of ninety 90 days from the date of shipment or six months where longer periods are required by law If the Phaser 350 or its Maintenance Cartridge proves defective during their respective warranty periods Tektronix at its option will either repair the defective product without charge for parts and labor or provide a replacement in exchange for the defective product This warranty applies only to products returned to the designated Tektronix depot or the Tektronix authorized representative from which the product was originally purchased For products returned to other locations Customer will be assessed the applicable service charge The above limitation shall not apply within the European Economic Area where products may be returned for warranty service to the nearest designated service depot regardless of the place of purchase In order to obtain service under this warranty Customer must provide the applicable office of Tektronix or its authorized representative with notice of the defect before the expiration of the warranty period and make suitable arrangements for the performance of service Customer shall be responsible for packaging and shipping the defe
28. Refer to Printing from a workstation on page 3 20 for more information Note To order PhaserPrint software use Tektronix order number 4690F 20 User Manual 8 9 8 Supplies Accessories and Expanding your System PhaserSym For printing in VMS environments Tektronix offers PhaserSym PhaserSym is a VMS print symbiont for DEC OpenVMS VAX and DEC OpenVMS AXP machines PhaserSym facilitates communication between VMS hosts and Tektronix Phaser printers PhaserSym requires that the Phaser printer include Ethernet support Note To order PhaserSym use Tektronix order number 4690F41 SCSI hard disk A Tektronix approved SCSI hard disk is available for use with the printer s SCSI port in the following ways External font storage You can connect one or more external SCSI hard disks to the printer for additional font storage External collation disk For printers with the Extended Features option you must connect an external SCSI hard disk for multi page job collation Refer to Using the Quick Collate option on page 4 12 for more information Note A1 2 Gigabyte SCSI hard disk is required for job collation with the Phaser 350 printer To order the hard disk from Tektronix use part number Z350DSK 8 10 Phaser 350 Color Printer Chapter Regulatory Information and Specifications Declaration of conformity Tektronix Inc Color Printing and Imaging Division P O Box 1000 Wilsonville Oregon 97070 1000 U S A
29. Tray 3 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Note Once the maintenance tray has been partially used it will leak drum fluid if tipped Place the maintenance tray on a flat surface after removing it from the printer Contact with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page 9 6 for more information User Manual 5 5 5 Caring for Your Printer 4 Lift one corner of the waste tray handle to release it from the maintenance tray remove the waste tray from the maintenance tray 5 Empty the contents of the waste tray by twisting it Used ink is nontoxic it can be treated as normal office waste Each time you remove the waste tray to empty waste ink be sure to empty the waste tray completely before replacing it in the maintenance tray Caution Do not load used ink into the printer Reusing waste ink ruins the printhead and invalidates the printer warranty 6 Replace the waste tray in the maintenance tray a Place the side opposite the handle into the maintenance tray first b Press down firmly in the center of the waste tray to lock it into place Make sure the waste tray is fully seated in the maintenance tray 7 Replace the maintenance tray in the printer Note To prevent media jams at the media tray be sure to push the maintenance tray into the printer until both sides latch in place 8 Close the front cover
30. box Click OK when you are finished m Enabling the Use Printer Halftoning option is recommended When the Windows NT Setup dialog box appears click Close User Manual 2 49 2 Getting Set Up Installing Adobe Acrobat Reader 1 Insert the printer s CD ROM into your CD ROM drive 2 Do one of the following depending on your system Windows 95 a Click the Start icon in the taskbar on your screen In the menu that appears click Run b In the Run window type in the drive the CD ROM is in followed by the TOOLS directory and the file name ACROREAD EXE and click OK For example C TOOLS ACROREAD Windows 3 1 a In the Program Manager in Windows 3 1 select Run from the File menu b At the Command Line type in the drive the CD ROM is in followed by the TOOLS directory and the file name ACROREAD EXE and click OK For example C TOOLS ACROREAD 3 Follow the on screen instructions to install Acrobat Reader 2 50 Phaser 350 Color Printer Getting Set Up 2 Installing ATM software Note ATM software is available only on the CD ROM for the printer s Extended Features option 1 Insert the printer s CD ROM into your CD ROM drive 2 Click the Start icon in the taskbar on your screen In the menu that appears click Run 3 Inthe Run window type in the drive the CD ROM is in followed by the ATM directory and the file name INSTALL1 EXE and click OK For example C ATM INSTALL 4 Follow the on
31. communications with its printer ports m Device Not Selected Use this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default of 15 seconds is recommended Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely downloaded to the printer To minimize the occurrence of this message you should set this option to a larger value such as 900 seconds 15 minutes Type a value between 45 and 999 in this text box the default setting is 45 seconds 7 Click OK to return to the Printers dialog box then click the Setup button A dialog box appears with the name of the printer you selected across the top Use this dialog box to select paper source paper size image orientation and number of copies Note You may want to set the number of copies from your application because the number of copies in the Setup dialog box remains the same until you change it again Also if you are printing multiple pages make sure the Transmission Retry is set for at least 600 seconds 10 minutes to avoid unnecessary timeouts 8 Click the Options button to see the Options dialog box make the following selections m Make sure the Color check box is checked on to print in color User Manual 2 41 2 Getting Set Up 2 42 Select one of the Header options The Header contains important PostS
32. curled Also refer to Cleaning for jams and ink smears paper feed rollers on page 5 19 m Microsoft PowerPoint users m Macintosh users need to leave Background Printing in the Chooser set to Off m PC users need to turn off background printing through the Print Manager Colors do not print as expected m Refer to TekColor corrections making the best selection on page 4 3 for details on how to select TekColor color corrections You may have attempted to print transparency loaded in a paper tray but did not specify transparency as the print media in the printer driver Refer to Transparency quality tips on page 3 37 for more information m Refer to Printed colors are not what you expected on page 6 32 for more tips m Refer to Printing and using the color sampler charts on page 4 10 User Manual 6 7 6 Troubleshooting 6 8 Image quality problems cont d Symptom Solution Image prints in black and white instead of color PC users Be sure to use a driver that supports color PostScript If you are running Windows use the Tektronix supplied driver that was shipped with the printer s software Refer to Printing from a workstation on page 3 20 for information on drivers Microsoft Excel users Be sure to check the Print using color option in the print dialog box Macintosh users Use a supported color PostScript printer driver and the Phaser 350 printer s PPD
33. description file and choose Get Info from the File menu Make a note of the version date Windows 3 1 users Check a printer description file s creation date in the File Manager Make a note of the version date Windows 95 users Check a printer description file s creation date in the Windows Explorer Make a note of the version date Check Tektronix on line services to see if the printer related files you have are the most recent Refer to the on line manual on the printer s CD ROM or If you need help on page 6 1 for information on Tektronix online services 6 26 Phaser 350 Color Printer Troubleshooting 6 Using a PostScript error handler The error handling utility is useful for diagnosing problems when a job doesn t print This utility installs a PostScript error handling function in the printer to help determine the cause of some PostScript printing problems PostScript errors are printed on a page with other status information when an error occurs This utility can be useful to programmers for debugging PostScript code To turn on the error handler follow the instructions below To turn off the error handler turn the printer off wait 15 seconds and turn the printer on again Alternately refer to the on line manual on the printer s CD ROM for instructions on resetting the printer to turn off the error handler Use the following utility files for your computer type Macintosh file name PC file name
34. details on features in the driver These instructions assume a basic familiarity with Windows NT operation and terminology For additional information about Windows NT refer to your Microsoft Windows NT documentation 1 Locate the Microsoft Driver for Windows NT 3 51 and 4 0 for 1386 diskette that was shipped with your printer Insert the diskette into your computer s disk drive 2 From the Main window double click on the Print Manager icon 3 From the Printer menu select Create Printer the Create Printer dialog box appears 4 Under Driver scroll to the end of the list and select Other the Install Driver dialog box appears 5 When prompted type in the path for the printer s diskette 6 Under Printer Driver select your printer from the list then click OK m Select Tektronix Phaser 350 if you have the standard version of the printer Select Tektronix Phaser 350 Extended if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No You can print a copy of the startup page from the printer s front panel 2 48 Phaser 350 Color Printer Getting Set Up 2 When you are returned to the Create Printer dialog box fill in the other fields as desired then click OK the PostScript Printer Setup dialog box appears Select options in the PostScript Printer Setup dialog
35. dialog box Select printer specific options as desired 3 16 Phaser 350 Color Printer Printing Basics 3 Using the Adobe PSPrinter Driver Note Refer to the on line user guide on the printer s CD ROM for more information on using the Adobe PSPrinter driver m From the File menu open the Page Setup dialog box Use the Paper pop up menu to select the printer s supported paper sizes m From the File menu open the Print dialog box Select media options and paper trays in the Paper Source field m Inthe Print dialog box click the Options button to see the Print Options dialog box There are printer specific features listed at the bottom of the dialog box User Manual 3 17 3 Printing Basics Using the Phaser 350 GX driver Note Refer to the on line manuals on the printer s CD ROM for details on using the Phaser 350 GX driver Printing with a desktop printer m If you are using QuickDraw GX applications do one of the following m Select any desktop printer in the Print dialog box Drag a document onto a desktop printer icon The application corresponding to the document opens prints the document and then quits m If you are using non QuickDraw GX applications do one of the following Print to the default desktop printer with the Print command from the File menu Drag a document onto a desktop printer icon The application corresponding to the document opens displays the Print dialog box and waits fo
36. ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends 1 Open the top cover 2 Drop the appropriate color Phaser 350 ColorStix ink stick into each ink loading bin Ink sticks are uniquely shaped to fit into the correct ink loading bin 9101 21 3 After loading the appropriate color ink stick close the top cover User Manual 2 13 2 Getting Set Up Selecting a media tray configuration If you print on different types of media paper and transparencies letterhead or label stock or different media sizes U S Letter and Metric A4 you ll want to obtain a media tray for each type of media you use For transparency printing the optional transparency tray is recommended The standard paper tray shipped with your printer accepts Letter size paper and label stock An optional A4 size paper tray supports A4 size paper and label stock printing Optional transparency trays can be ordered for Letter and A4 size transparency media An optional Lower Paper Tray Assembly for high volume printing can be ordered for Letter and A4 size paper only Refer to Optional media trays on page 8 6 for ordering information Office paper letterhead and label printing Standard paper tray Use the standard 200 sheet paper tray shipped with your printer for paper letterhead and label stock print jobs Optional Lower Paper Tray Assembly In workgroup printing environments you
37. feed slot 6 4 Phaser 350 Color Printer Troubleshooting 6 Front panel messages cont d Message Action Media Tray Empty Add paper or transparencies to the media tray Melting Ink No user action required Displayed during print jobs that require large amounts of ink Processing Data No user action required Ready No user action required The printer is ready to print Replace Lower Media Tray Insert the lower media tray Replace Maintenance Tray Open the front cover remove the maintenance tray and replace it with a new one Replace Media Tray Insert the standard media tray Replace Upper Media Tray Insert the standard media tray Standby Press Wakeup or send a print job to bring the printer to Ready Tektronix V lt n n gt No user action required Wait for a period of time Unlock Transit Restraint Unlock the transit restraint on the right side of the printer before sending print jobs Upper Media Tray Empty Add paper or transparencies to the standard media tray Waiting For Manual Feed Insert paper or transparency in the manual feed slot Waiting For Paper The print job specifies paper but the printer detects that the transparency tray is installed Load paper in the media tray and press OK Waiting For Transparency The print job specifies transparency but the printer detects that the paper
38. field select the Use PostScript Level 2 Features option User Manual 3 9 3 Printing Basics m Click the Job Control tab to see print job related options The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on your computer screen and your job does not print Click one of the following in the PostScript Header field Select Download Each Job This option downloads PostScript header information with each print job Select the Already Downloaded option to save the PostScript header information in the printer then click the Download button This option makes print files a little smaller and faster than the first option but you need to click the Download button every time the printer is turned off or reset For better performance select the Binary Mode option 3 10 Phaser 350 Color Printer Printing Basics 3 Using the Windows NT 4 0 PostScript driver If you are using Microsoft Windows NT 4 0 first follow the instructions in Chapter 2 to set up a printer driver for a Phaser 350 printer Then select TekColor color corrections and other printer features from the Windows NT driver Selecting printer options within an application Print 1 Select Print from the File menu the Print dialog box appears You can select a different printer and other settings in this dialog bo
39. file Select Color Grayscale in the Print Options dialog box Refer to Printing from a Macintosh on page 3 14 for more details on how to print from a Macintosh You may need to install application related files such as a PDF file for QuarkXPress PC Users Refer to PC Windows software on page 2 31 for information Macintosh Users Refer to Macintosh software on page 2 52 for information You may have incorrectly sent the Monochrome color correction utility file to the printer Network problems Symptom Solution The printer doesn t appear in the Chooser on a Macintosh Always make network connections before turning on the printer Turn the printer off wait at least 15 seconds and turn the printer s power on again Check the termination refer to the documentation for your network adapter or connector for information on termination Check the configuration page to get the zone name and printer name Refer to Printer Help Pages on page 7 6 Make sure that the correct zone and printer name have been selected in the Chooser If you have changed the printer s name did you make it a unique name not the same as any other printer in the zone Make sure that the correct network is selected in the Network Control Panel Phaser 350 Color Printer Troubleshooting 6 Printing and installation problems Symptom Solution You have problems printing from a specific applicati
40. for configuring and using the optional network interfaces Refer to PhaserShare network cards on page 8 8 for ordering information 2 Parallel standard If needed the parallel port can be configured for bi directional communications Refer to the on line manual on the printer s CD ROM for instructions on using utility files to control the parallel port The CD ROM also covers other topics such as disabling timeouts bi directional status reporting and the parallel port pinout 3 SCSI standard The SCSI port is used only for connecting an external hard disk or for connecting the Phaser Copystation Refer to SCSI peripheral devices on page 2 24 for more information on the SCSI port Refer to Phaser Copystation on page 8 9 for more information on the Phaser Copystation Note Make all printer connections before you turn on the printer User Manual 2 21 2 Getting Set Up PhaserShare network and serial connections Optional PhaserShare cards provide Ethernet Token Ring or LocalTalk serial connections for the printer PhaserShare cards can be purchased initially with the printer as an installed option or later as a separate upgrade kit If purchased initially you will find the PhaserShare network manuals included in the shipping box with your printer If you purchased a PhaserShare card as an upgrade kit install the card using the directions provided with the upgrade kit PhaserShare network interfaces offer
41. from the printer s front panel see Color correction descriptions on page 4 6 for more information The Fast Color print quality mode is the fastest print quality mode followed by the Standard print quality mode and the Enhanced 600 x 300 mode available with the printer s Extended Features option Select print quality modes from the supported drivers with downloadable utility files or from the printer s front panel see Print quality modes on page 3 27 for more information ntosh users If you are using Adobe Photoshop you can print using the Tektronix PhaserPrint software plug in to improve the image data transfer time from your Macintosh to the printer See the on line manual on the printer s CD ROM for instructions on installing and using the plug in 6 18 Phaser 350 Color Printer Troubleshooting 6 Windows 3 1 users Note Only use the following procedure if your computer is connected to the printer through the parallel port or the optional serial port 1 From the Control Panel double click Printers 2 Inthe Printers dialog box select the Tektronix Phaser 350 printer or Tektronix Phaser 350 600x300 if you have the printer s Extended Features option then click Setup A dialog box appears with the printer s name across the top 3 Click the PostScript tab 4 Inthe Performance Options field select the Use PostScript Level 2 Features option 5 Click the Job Control tab 6 For better pe
42. hand Press your cloth covered finger against each roller and turn the roller several times to clean each roller individually Note You may notice some staining of the exit rollers while performing the cleaning procedure This is normal and does not indicate additional cleaning is necessary Simply clean rollers to remove any build up of ink 5 To clean the white plastic exit rollers wrap an alcohol soaked cloth around the index finger of one hand Place and hold your cloth covered finger on top of each roller while turning the individual roller with the thumb and forefinger of your other hand 5 28 Phaser 350 Color Printer Caring for Your Printer 5 6 To clean the two sets of ribbed exit guides on the underside of the exit cover gently wipe the raised ribs using an alcohol soaked cloth 9682 16 Caution To avoid damaging the print drum and exit guide never scrape excess ink with a tool or fingernail Use only the materials provided with the cleaning kit 7 Close the exit cover and the front cover 8 Ifthe ribbed guides on top of the printer the output tray require cleaning use an alcohol soaked wipe User Manual 5 29 5 Caring for Your Printer Cleaning for upper media tray jams media pick roller 5 30 Approximate time to complete 5 minutes If you are experiencing media feeding problems including mispicks and multiple picks of media from the standard upper media tray you can generally correct t
43. in Windows 95 m Printing PANTONE Colors Printing the brightest colors and a truer blue The Vivid Color option is the best choice for typical office printing This option also makes printed blue appear less purple by reducing the amount of magenta used to print blue colors Other colors in the cyan blue purple magenta range in the image are also adjusted to compensate for the adjusted blue Colors in the red orange yellow green range are not affected This selection is good for making presentation graphics such as overhead transparencies and for bright looking colors that don t need to match the screen s colors or printing press colors Vivid Color adjusts CMYK colors using a method that adds black to other components This option prints more saturated darker colors and may be useful for printing overhead transparencies for presentations from some applications such as Corel DRAW Use this option if you have specified a color in the CMYK system and the color has a black component and the color appears lighter than you expected when printed Phaser 350 Color Printer Printing Beyond the Basics 4 Simulating display screen colors The Simulate Display option makes printed colors approximate the colors on a standard display screen This selection should improve the screen to printer color accuracy for most applications that don t perform their own color corrections This selection is best for applications that define colors a
44. information as the Document Defaults Properties Advanced tab 6 Click the Page Setup tab to see other features This tab displays the same information as the Document Defaults Properties Page Setup tab Note Changes to any of these settings overrides the Default Printer Properties settings in the Printers folder 3 12 Phaser 350 Color Printer Printing Basics 3 Using the Windows NT 3 51 PostScript driver If you are using Microsoft Windows NT 3 51 follow the instructions in Chapter 2 to set up a Windows NT 3 51 PostScript driver with a Phaser 350 printer You can select printer page sizes in the driver for Windows NT 3 51 applications however TekColor color corrections and other PostScript Level 2 features are not supported by the Windows NT 3 51 driver Refer to page 3 25 for instructions on selecting color corrections from the printer s front panel or from downloadable utility files Refer to your Microsoft Windows NT documentation for details on features in the Windows NT driver Printing from DOS Refer to the on line manuals on the printer s CD ROM for information on printing from DOS User Manual 3 13 3 Printing Basics Printing from a Macintosh To print from a Macintosh you need a printer driver Installing one of the supported drivers allows you to select printing features right from your computer Without a supported driver you can make some printing selections from the printer s front panel Using Ma
45. it for tears Leave no media scraps in the printer m If your prints have ink smears after clearing a jam condition refer to Cleaning for ink smears paper exit path on page 5 25 1 Check for jammed media that has partially exited the printer s exit cover Remove any jammed media by pulling the media out through the top of the printer 2 Open the front cover and check for jammed media 9101 22 6 16 Phaser 350 Color Printer Troubleshooting 6 3 If necessary open the exit cover using the blue release button located inside the front cover at the top of the printer 4 Using both hands pull the jammed media out the top of the printer 9101 60 5 If necessary remove the media tray to locate and clear jammed media User Manual 6 17 6 Troubleshooting Improving print speed Note If you tried to print a document with scanned images but are dissatisfied There are different ways to improve print speed such as by upgrading to Ethernet For more information request a document catalog from HAL or EuroHAL the Tektronix automated fax systems Refer to Using the automated fax systems on page 6 2 for instructions with the speed of the output here are some suggestions All users Maci When you use any color correction option other than None your printer can take longer to process bitmapped images Select color corrections from the supported drivers with downloadable utility files or
46. make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness 3 Transparency tray recommended If you often print transparencies you can save time and effort by purchasing an optional transparency tray dedicated for printing transparencies Using both paper and transparency trays you can conveniently print on several types of media by simply swapping trays There is no need to load and unload trays when changing between media types 4 SCSI disk for collation When you add a 1 2 Gigabyte external SCSI hard disk to a Phaser 350 printer with the Extended Features option you can take advantage of the printer s Quick Collate feature This specific SCSI drive is available from Tektronix refer to Chapter 8 for ordering information Quick Collate performs document collation in the printer which is faster than the collation feature that exists in some applications For more information refer to Using the Quick Collate option on page 4 12 2 4 Phaser 350 Color Printer Getting Set Up 2 9101 70b 2 5 User Manual 2 Getting Set Up Touring the printer Use the following illustration to familiarize yourself with the printer Front cover release button Front panel menu display and buttons Exit cover Exit cover release button Ink loading bins under top cover Top cover release button On Off switch and access to I O ports Transit restraint
47. or type anew name Click Save to send the file to the printer 7 If no output is returned by the printer the LaserWriter Utility displays a dialog box click OK continue 6 34 Phaser 350 Color Printer Troubleshooting 6 PC and workstation users 1 Locate the utility files in the PHSR350 directory on the printer s CD ROM 2 Copy the files that you need to your hard disk or use them directly from the CD ROM 3 Use one of the following methods to send the SCRENON PS or the SCRENOFF PS file to the printer PC users Use the DOS COPY command to send the file to the printer Windows 3 1 users can also use the Copy command in the File Manager Workstation users Send the file to the printer as you would any PostScript file User Manual 6 35 6 Troubleshooting Selecting page sizes in Windows applications In some Windows applications you can select printer page sizes in a Print Setup dialog box accessed from the File menu If you use a Print Setup dialog box to select the Phaser 350 printer from your application some page sizes may not be visible in the list If the Phaser 350 printer page size you want to use is not visible in the list do the following Windows 3 1 1 From the Main window open the Control Panel and double click the Printers icon 2 In the Printers dialog box select the Phaser 350 printer in the list of printers 3 Click the Setup button 4 In the Setup dialog box select the p
48. out of ink it displays an Out of Ink message Add up to three ink sticks of each color to the printer before continuing to print 1 Open the top cover 2 Drop the appropriate color Phaser 340 350 ColorStix ink stick into the ink loading bin that appears low Each ink stick is uniquely shaped to fit into the correct ink loading bin 9101 21 3 After loading the appropriate color ink stick a front panel message directs you to close the top cover 5 2 Phaser 350 Color Printer Caring for Your Printer 5 The print quality setting and ink coverage per print affect the printer s ink consumption For typical office document printing using the printer s Fast Color print quality mode you ll use one of each color ColorStix ink stick to print approximately 1250 pages To reorder additional ink sticks contact your local dealer or in the United States call Tektronix at 1 800 835 6100 to locate a dealer near you Printer ink sticks 016 1307 00 Phaser 340 350 ColorStix solid ink 3 Black sticks 016 1308 01 Phaser 340 350 ColorStix solid ink 3 Cyan sticks x 016 1309 01 Phaser 340 350 ColorStix solid ink 3 Magenta sticks x 016 1310 01 Phaser 340 350 ColorStix solid ink 3 Yellow sticks x Free Black ColorStix Ink Three Phaser 340 350 ColorStix Black ink sticks are shipped free of charge with every order of Cyan Magenta or Yellow ColorStix Ink To order Black ColorStix ink separately in the United State
49. par le ministere des Communications du Canada FCC Class B warning for 115 VAC equipment The equipment described in this manual generates and uses radio frequency energy If it is not installed and used properly in strict accordance with Tektronix instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B verified digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment Operation of this equipment ina residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modification not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this equipment Warning Changes or modifications not expressly approved by Tektronix can affect emission compliance and could void the user s authority to operate this product To ensure emission compliance use shielded interface cables 9 2 Phaser 350 Color Printer Regulatory Information and Specifications 9 Material Safety Data Sheets Proper management of environmental resources protects the well being of our employees customers shareholders and the communities we are a part of worldwide Tektronix establishes and maintains sound
50. required The printer is ready to print name gt Busy lt message gt No user action required Check Print The printer is waiting for confirmation of the print job from the front panel Cleaning No user action required The printer is running an automatic cleaning operation Clearing Job No user action required May be displayed after you press the Cancel button Close Front Cover Close the front cover Close Top Cover Close the top cover Close Exit Cover Close the exit cover Energy Star Mode Press Wakeup or send a print job to bring the printer to Ready Fault Service Turn the printer off wait at least 15 seconds and turn Required the printer s power on again If the failure persists note the code number in the display In the U S call Tektronix service at 1 800 835 6100 Outside the U S contact your local Tektronix office User Manual 6 3 6 Troubleshooting Front panel messages cont d Message Action Incorrect Media Size An incorrect paper size is loaded in the tray or paper narrower than A4 size is in the manual feed slot Use Letter or A4 size media Ink Low Out of Ink The Ink Low message appears when ink level drops to one half stick Open the top cover and add the appropriate color of ColorStix solid ink stick Initializing No user action required Wait for a period of time Jam Open Front Cover Open the front cover and remov
51. saturation and F brightness color model Not available v y PANTONE sampler chart Not available y V 4 10 Phaser 350 Color Printer Printing Beyond the Basics 4 Each color sampler chart is several pages long the pages can be connected to form a wall chart or placed in a binder for easy reference ener TANO COI K sampet 1 mi mil F User Manual 4 11 4 Printing Beyond the Basics Using the Quick Collate option The Quick Collate option in the supported drivers performs document collation in the printer This is faster than the collate option that exists in some applications because applications send each page to the printer in sequence as many times as necessary to provide the requested number of copies With the Phaser 350 printer s Quick Collate option the job is sent only once and then multiple collated sets are produced by the printer Note The Quick Collate feature requires that the printer be configured with the Extended Features option The printer must also be connected to a specific external SCSI hard disk before collation is possible Refer to Optional media trays on page 8 6 for ordering information Application collation Application file Application file Set 1 Set 2 Application file Set 1 L Set 2
52. screen instructions to install ATM For more information refer to the ATM quick reference cards that were shipped with your printer User Manual 2 51 2 Getting Set Up Macintosh software Installer overview The Phaser 350 printer s CD ROM and diskette include an installer application that automatically installs the printer s software onto your Macintosh hard disk You can select a standard installation Easy Install from the diskette or CD ROM or select individual items Custom Install from the CD ROM only Software installed location Description Easy Adobe PSPrinter Driver 8 3 1 Driver for use with all Macintosh systems Install System Folder Extensions Availableon Phaser 350 Driver System Folder Extensions Custom driver based on the the CD ROM LaserWriter 7 1 2 printer driver ane Phaser 350 GX Driver System Folder Extensions Driver for use with QuickDraw GX Printer Descriptions PPDs for use with drivers and applications System Folder Extensions Printer Descriptions Screen Fonts Screen fonts to match the printer s fonts Standard System Folder Fonts Extended Features option Installs alias to ATM software installer in PhaserTools folder ColorSync Profile Printer profile for use with ColorSync 2 0 System Folder Preferences ColorSync Profiles Samplers PhaserTools Samplers Color sampler charts and a fonts sampler QuarkXPress PDF File File for use with the
53. setting timeouts and the Ctrl D character The printer receives a file on the serial or parallel port and the job prints successfully After printing the printer displays Waiting For Data goes into Standby mode but doesn t come out of Standby mode for the next print job To recover press the Wakeup or Cancel button or turn the printer s power off wait at least 15 seconds and turn the power on again If you reset the printer you must send the print job again To prevent this condition do not set the wait timeout to 0 Also print files should not have extra characters after the End of File character Ctrl D Refer to the on line manual on the printer s CD ROM for information on setting timeouts and the Ctrl D character The startup page prints although you disabled it If the printer detects a non fatal error at power up the startup page prints even if you have disabled it A red box on the startup page identifies the type of error The printer s power up self test can detect problems that do not necessarily make the printer completely inoperable Examples of these non fatal errors include faulty printer ports and some memory failures The printer may require service You requested printing at 600 x 300 dpi but the page was output at 300 dpi print quality The standard configuration of the Phaser 350 supports 300 dpi resolution printing 600 x 300 dpi printing for paper is optionally available Refer
54. t print try the following 1 Double click the Printers icon in the Control Panel 2 Inthe Printers dialog box choose your printer from the list of installed printers 3 Click the Connect button the Connect dialog box appears 4 Change your port connection from LPTx to LPTx DOS where x is 1 2 or 3 5 Click OK Note Also refer to Fixing timeout problems in Windows on page 6 29 for instructions on fixing timeout problems User Manual 6 23 6 Troubleshooting 6 24 Windows 95 1 Select Start in the taskbar on your screen 2 Inthe menu that appears select Settings 3 In the next menu select Printers the Printers window appears 4 Click on your printer s icon and select Properties from the File menu 5 Click the Details tab 6 Click Add Port 7 Click Other 8 Make sure Local Port is highlighted then click OK 9 Type LPTx DOS where x is 1 2 or 3 10 Click OK 11 In the Details tab the Print to the following port should be LPT DOS unknown local port Phaser 350 Color Printer Troubleshooting 6 Check the printer s language mode If your file doesn t print the language on the printer s port you are using may have been changed Note Monochrome PCLS5 is optional and must be authorized before you can use it see the on line manual on the printer s CD ROM for instructions 1 Print a copy of the printer s configuration page to see the language mode on each port Refer to t
55. the Print dialog box or in the Printer Driver Defaults dialog box available from the Printing menu Phaser 350 Color Printer Printing Beyond the Basics 4 2 Check your first print At the Check Print message on the printer s front panel press one of the buttons Reprint Reprints the first page then the printer pauses again for the duration of the selected timeout or until you press one of the buttons m Cancel Cancels the print job Continue Continues printing the entire print job User Manual 4 15 4 Printing Beyond the Basics Using Image Smoothing 4 16 Image Smoothing blends the adjacent colors in an image so that color transitions are less noticeable Image smoothing is typically used when the image being printed is at a lower resolution than the printer s output resolution For example printing an image downloaded from the World Wide Web at 72 dpi using the printer s Standard print quality mode 300 dpi Images printed using Image Smoothing will appear with less sharp detail but with smoother color transitions Image Smoothing is not recommended for printing 300 dpi or 600 dpi images There are two ways of selecting Image Smoothing m Inasupported printer driver check the Image Smoothing box on m Download a PostScript utility file to the printer to turn on Image Smoothing Use the following utility files for your computer type Macintosh file name PC file name Image Smoothing On SMOOTHON
56. the printer s Extended Features option you should have installed Tektronix Phaser 350 600x300 for Windows to recognize and use all of the printer s fonts If you select Tektronix Phaser 350 600x300 and you have only the standard version of the printer with 17 fonts any of the additional fonts selected within an application are printed in the Courier typeface If you are not sure which version of the printer you have print a copy of the printer s startup page The standard configuration has 17 fonts and 8 Mbytes of memory the Extended Features option has 69 fonts and 24 Mbytes of memory Refer to Printing Help Pages from the front panel on page 2 29 for instructions on printing a startup page Refer to Chapter 2 for instructions on installing the printer and drivers 6 38 Phaser 350 Color Printer Troubleshooting 6 Sharing the printer on a network Driver utility files and front panel interactions If your Phaser 350 printer is shared by other users on a network using the downloadable utility files or the printer s front panel to change the printer s default color correction setting can affect prints made by other users m When you print from a supported driver with any TekColor color correction selection except Use Printer Setting the driver selection overrides the following selections for prints made from the driver Acolor correction utility file if one has been downloaded to the printer The select
57. the printer then select the Assume header is downloaded and retained option This option makes print files a little smaller and faster than the first option but you need to click the Send Header Now button every time the printer is turned off or reset m Click the Advanced button to see more options Select Use PostScript Level 2 features Click OK when finished Note For faster printing select Binary communications protocol under Data format User Manual 3 7 3 Printing Basics Using the Tektronix Driver for Windows 3 1 1 Note From the Control Panel double click the Printers icon to open the Printers dialog box In the Printers dialog box choose your printer from the list of installed printers Click the Setup button A dialog box appears with the name of the printer you selected across the top Use this dialog box to select paper source paper size image orientation and number of copies You may want to set the number of copies from your application because the number of copies in the Setup dialog box remains the same until you change it again Also if you are printing multiple pages make sure the Transmission Retry is set for at least 600 seconds 10 minutes to avoid unnecessary timeouts Click the Options button to see the Options dialog box Click the Printer Features button to see the Tektronix Printer Features dialog box Make color correction print quality and other selections as desired Click OK
58. tray is installed Load transparency in the media tray and press OK Warming Up No user action required Wait for a period of time Waste Tray Full Open the front cover remove the maintenance tray and empty the waste tray User Manual 6 5 6 Troubleshooting Problems and solutions Refer to the following tables if you encounter problems with the printer 6 6 Media feeding or jamming problems Symptom Solution Media feed or mispick problems at the standard tray Use standard office paper 16 to 32 Ib 60 to 120 g m or Tektronix transparency media Do not load the tray beyond the fill line Paper tray capacity is 200 sheets paper or 50 sheets transparency Transparency tray capacity is 175 sheets transparency Refer to Cleaning for upper media tray jams media pick roller on page 5 30 Paper feed problems at the lower paper tray Use standard office paper 16 to 32 Ib 60 to 120 g m Do not load the tray beyond the fill line Paper tray capacity is 500 sheets Paper jamming inside the printer Remove and re latch the maintenance tray Refer to Replacing the maintenance tray on page 5 7 Refer to Cleaning for jams and ink smears paper feed rollers on page 5 19 Paper jamming at manual feed slot Wait for the front panel prompt before feeding paper Align paper against the left edge of the manual feed slot Make sure that the proper page si
59. typefaces PostScript The printer accepts Adobe Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 optionally enabled and a variety of user defined fonts To extend font capability the printer supports a SCSI connected external hard disk for storage of additional fonts Refer to the printer s CD ROM or Tektronix World Wide Web site for more information The Phaser 350 printer s standard configuration is shipped with a set of 17 resident fonts in these typeface families Courier Helvetica Helvetica Narrow Times and Symbol Courier Courier Bold Courier Oblique Courier Bold Oblique Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique Helvetica Narrow Helvetica Narrow Bold Helvetica Narrow Oblique Helvetica Narrow Bold Oblique Times Roman Times Bold Times Italic Times Bold Italic Symbol 2 wu B o A 9101 19 User Manual 3 41 3 Printing Basics Printer s Extended Features option If you have the printer s Extended Features option ATM software and 52 additional fonts are included on the printer s CD ROM ATM software helps your computer to display these fonts on screen as they will appear in your prints Follow the instructions on the CD ROM to install and use the fonts Refer to Extended Features upgrade on page 8 4 for more information The following fonts are optionally available with the Extended 3 42 Features option Americana Regular Americana Extra Bold
60. typefaces in medium bold italic medium and italic bold Printing of PCL5 files is supported as a separately enabled option You can determine if the PCL5 language is enabled for your printer by checking the printer s configuration page Refer to Help Pages overview on page 2 29 for information on printing the configuration page Refer to the printer s CD ROM or Tektronix World Wide Web site for details on enabling the PCL printing option Downloading fonts The fonts resident in the printer are stored in the printer as outlines and are always available for printing The PostScript interpreter in the printer can also accept and store additional fonts known as downloadable fonts If you want to print PostScript outline fonts that are not built into the printer you can transfer or download outline fonts from your computer to the printer Downloading fonts saves print time if you plan to print several documents or a large document using those fonts When you download a font it is stored in the printer s memory or on a SCSI hard disk attached to the printer Refer to the printer s CD ROM for more information on using an external SCSI disk for font storage You can download as many outline fonts as the printer s memory or hard disk allow Adding more printer memory expands the number of fonts that can be downloaded to the printer The printer accepts Type 1 and Type 3 downloadable fonts including those from Adobe Agfa Bitst
61. until the help page you want appears for example the Configuration Page Configuration Page lt gt Print Press the Printbutton to print the page User Manual 7 7 7 Using the Front Panel Printer standby modes You can change the Energy Star mode through the front panel or through the World Wide Web refer to the PhaserShare Status Software User Manual Idle for 4 hours When the printer is idle for more than 4 hours it goes into a standby mode that keeps the printer ready to use yet reduces energy consumption The printer exits standby mode when you send a file to the printer press any front panel button install or remove a media tray or open any cover For example adding ink causes the printer to exit standby mode When the printer exits this standby mode it is ready to print in about 5 minutes Energy Star mode When the printer is idle for the time set in the Energy Star front panel menu it cools down completely When the printer exits the Energy Star mode it is ready to print in about 10 15 minutes For printers ordered with the Energy Star option the Energy Star default is set to one hour After an hour of inactivity the printer begins a cool down cycle that requires a 10 15 minute warm up period before being ready to use again Increasing the Energy Star value from one hour keeps the printer ready for printing and eliminates the warm up period In the printer s standard configuration the Energy Star default
62. until you return to the Printers dialog box then click Close 3 8 Phaser 350 Color Printer Printing Basics 3 Using the Adobe PostScript driver for Windows 3 1 To select printing options follow these steps 1 2 From the Control Panel double click Printers In the Printers dialog box select the Tektronix Phaser 350 printer then click Setup A dialog box appears with the printer s name across the top Click the following tabs to see printing options refer to your Windows documentation for more information on tabs and options Click the Paper tab to see media options such as media sizes media trays and media types Click the Features tab to see printer specific options such as color corrections Set the Timeout settings Not Selected Type a value of 0 or between 15 and 999 in this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default is 15 seconds Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely sent to the printer When using a shared printer you should set this option to a larger value such as 900 seconds 15 minutes to avoid these unnecessary timeouts Type a value between 45 and 999 in this text box the default setting is 45 seconds Click the PostScript tab to see PostScript related options Inthe Performance Options
63. 0 if you have the standard version of the printer m Select Tektronix Phaser 350 Extended if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No You can print a copy of the startup page from the printer s front panel 8 Select the appropriate settings in Add Printer Wizard then click the Finish button When the Properties dialog box appears continue with the following instructions Setting up installed options and Making default settings Setting up installed options Note Ifyou are not sure which printer options you have installed the printer s startup page lists some of this information such as SCSI hard disks You can print a copy of the startup page from the printer s front panel 1 From the Properties dialog box click the Device Settings tab 2 In the Device Setting sheet scroll to the end of the list to Installable Options 3 Under Installable Options highlight Optional Lower Tray 4 In the box that appears at the bottom of the window click Installed 5 Select other options you have installed 6 Click OK to return to the Control Panel Phaser 350 Color Printer Getting Set Up 2 Making default settings 1 2 5 6 From the Properties dialog box click the Device Settings tab In the Device Settings sheet locate Form To Tray Ass
64. 2 0 meters 6 56 feet Connects the printer s SCSI port to a hard disk drive or the Phaser Copystation SCSI port 012 1299 00 SCSI 1 LD to Macintosh SCSI cable 50 pin low density plug to Macintosh SCSI 25 pin plug Combine with 013 0297 00 to connect the printer s SCSI port to a hard disk drive with Macintosh SCSI 25 pin plug 013 0297 00 SCSI 1 LD to SCSI 2 HD adapter SCSI adapter converts 50 pin low density plug to 50 pin high density plug Use with either 012 1465 00 or 012 1299 00 to convert a low density SCSI connection to a high density SCSI connection 012 1379 00 Serial RS 232 Null modem cable 9 socket receptacle to 9 socket receptacle 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port 012 1380 00 Serial RS 232 Null modem cable 9 socket receptacle to 25 socket receptacle 1 8 meters 6 feet Connects the printer s serial port to a PC or workstation serial port User Manual 8 3 8 Supplies Accessories and Expanding your System Extended Features upgrade 8 4 In its standard configuration the Phaser 350 offers Fast Color and Standard color printing modes 8 Mbytes of RAM memory and 17 fonts The Extended Features upgrade is especially suited for workgroups enhancing the printer s performance in the following ways m Adds Enhanced 600 x 300 color printing mode m Adds 16 Mbytes of memory totalling 24 Mbytes More memory provides job pipelining to speed printer throughp
65. 20 rear panel ports 2 21 network printing 6 39 NFS see PC NFS No Color Correction description 4 6 No color correction Macintosh printer driver 3 16 noises during warm up 2 26 NT Windows NT PostScript printer driver updating 3 13 0 oil printer drum fluid cleaning 5 25 5 27 precaution 5 5 5 8 5 20 on off switch 2 27 online services 6 1 ordering cables and adapters 8 3 maintenance tray 2 11 part numbers and descriptions 8 3 supplies 8 2 Index 6 Phaser 350 Color Printer P packing material removing 2 7 Page Setup dialog box Macintosh printer driver 3 16 PANTONE Colors printing 6 33 paper 3 29 acceptable types 3 29 cleaning lower pick rollers 5 35 cleaning pick rollers 5 30 duplex warning 3 29 feed roller cleaning 5 21 image area 3 31 letterhead loading 3 35 manual feed 3 30 recycling 3 29 size 3 30 weight 3 30 paper jam cleaning 5 9 locating 6 15 manual feed 3 39 symptoms and solutions 6 6 two prints clear printer 6 14 paper pick roller cleaning 5 30 5 35 paper tray order numbers 8 6 using for transparencies 3 33 paper weight 3 30 parallel cable 2 23 8 3 parallel port cable 2 23 connecting 2 23 default language 3 40 PC utility files CMYK PS 4 10 CONFIG PS 6 31 FONTS PS 3 46 HSB PS 4 10 RGB PS 4 10 TEKEHAND PS 6 27 PC NFS 6 23 6 40 PCL5 1 2 3 40 3 43 Phaser 350 LaserWriter 7 1 2 based printer driver see Macintosh printer driver Phaser 350 extended features 3 27 Phaser
66. 95 3 4 3 6 3 9 printer languages default 3 40 printer quality Fast Color 3 27 printer standby modes 7 8 PRINTER INF updating Windows NT driver 3 13 printing languages 3 40 manual feed 3 38 test page 5 15 transparencies 3 36 two pages after jam 6 14 printing color sampler charts 4 10 Printing menu QuickDraw GX printer driver Start Print Queue command 3 18 Stop Print Queue command 3 18 printing on a network 6 39 printing press color corrections 4 7 printing problems 6 21 problems and solutions image quality 6 6 media feeding and jamming 6 6 network problems 6 8 operational hints 6 12 printing and installation 6 8 protected menus 7 4 Index 8 Phaser 350 Color Printer Q quick reference selecting features Windows 3 3 QuickDraw GX Tektronix printer driver 2 57 QuickDraw GX printer driver desktop printers creating 2 57 installing 2 57 printing from GX aware applications 3 18 non GX aware applications 3 18 Printing menu Start Print Queue command 3 18 Stop Print Queue command 3 18 selecting printer in Chooser 2 57 when to use 2 57 R registration card 2 7 repacking your printer 5 36 repair shipping box 2 7 replacing the maintenance tray 5 7 resident typefaces PostScript PCL5 3 41 RGB Sampler Macintosh utility file 4 10 RGB PS PC utility file 4 10 S safety and emissions 9 9 screen fonts installing 3 44 Macintosh 3 44 SCSI hard disk ordering 8 10 selecting 2 24 SCSI port connecting external font disk 2
67. Bulletin Board Service BBS 503 685 4504 24 hours day 7 days week Online services Technical support World Wide Web Anonymous ftp server support ColorPrinters tek com hitp www tek com Color_Printers fip tek com Color_Printers HAL automated fax system 503 682 7450 24 hours day 7 days week direct outside US Canada 1 800 835 6100 24 hours day 7 days week toll free for US Canada EuroHAL Refer to Using the automated fax 24 hours day 7 days week systems on page 6 2 User Manual 6 1 6 Troubleshooting Using the automated fax systems As an alternative to other resources and to provide up to date information quickly Tektronix has set up HAL Highly Automated Library and EuroHAL two interactive automated fax systems These automated fax systems provide Macintosh PC and workstation users with the latest technical hints and tips like color adjustments solutions to common technical problems and application notes for software problems If you have a fax machine and a touch tone voice telephone you can order a HAL catalog listing all of the information offered by HAL You may call HAL or EuroHAL from anywhere in the world The fax systems are available 24 hours a day seven days a week Use EuroHAL to order a catalog or individual documents in Europe EuroHAL includes many documents some in English and some in other European languages If a local version of the document you want is
68. ENDORS DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TEKTRONIX RESPONSIBILITY TO REPAIR OR REPLACE DEFECTIVE PRODUCTS IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE CUSTOMER FOR BREACH OF THIS WARRANTY TEKTRONIX AND ITS VENDORS WILL NOT BE LIABLE FOR ANY INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES IRRESPECTIVE OF WHETHER TEKTRONIX OR THE VENDOR HAS ADVANCE NOTICE OF THE POSSIBILITY OF SUCH DAMAGES Users safety summary Terms in manual CAUTION Conditions that can result in damage to the product WARNING Conditions that can result in personal injury or loss of life Power source Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground Use only the specified power cord and connector Refer to a qualified service technician for changes to the cord or connector Operation of product Avoid electric shock by contacting a qualified service technician to replace fuses inside the product Do not operate without the covers and panels properly installed Do not operate in an atmosphere of explosive gases WARNING Turning the power off using the On Off switch does not de energize the printer You must remove the power cord to disconnect the printer from the mains Keep the power cord accessible for removal in case of an emergency Safety instructions Read all installation instructions carefully before you plug the product into a power sou
69. PS Image Smoothing Off SMOOTHOFF PS Refer to the on line manual on the printer s CD ROM for instructions on downloading utility files Phaser 350 Color Printer Chapter Overview Caring for Your Printer This chapter describes the following topics to help you care for the printer and keep it in peak operating condition Adding ink Add ink when the ink level drops to one half stick The front panel displays an Ink Low message telling you when to add ink Emptying the waste tray Empty the excess ink from the waste tray when a front panel message tells you that the waste tray is full or anytime you remove the maintenance tray Replacing the maintenance tray Replace the maintenance tray when a front panel message tells you that the maintenance tray is low approximately every 12 500 prints Cleaning the printer Describes how to clean the printer to solve specific print problems light stripes or missing colors ink smears on prints and problems picking paper or transparencies from the media tray Moving the printer Describes the steps you must take to properly move the printer from one location to another User Manual 5 1 5 Caring for Your Printer Adding ink Approximate time to complete 1 minute The printer is shipped already loaded with Phaser 340 350 ColorStix solid ink sticks The front panel displays a message telling you when the printer is low on ink giving you time to reorder When the printer is
70. Page Startup Page Demonstration Pages RGB Color Sampler and CMYK Color Sampler 4 Press the Printbutton to print the displayed page s User Manual 2 29 2 Getting Set Up Installing the printer s software Packaged with your printer is a CD ROM and a set of floppy diskettes containing the software you need to use the printer Included are drivers printer description files color sampler charts and utility files Follow the steps outlined in the table to set up your printer for printing Step 1 Step 2 Step 3 Select a driver Install set up Use the the driver driver Windows Windows 95 Microsoft PostScript driver recommended page 2 34 page 3 4 m Use this driver if you prefer the standard Microsoft PostScript driver for Windows 95 Windows 95 AdobePS 4 Driver page 2 37 page 3 6 m Use this driver if you prefer Adobe s PostScript driver for Windows 95 m This driver offers unique features such as N Up and Watermark Windows 3 1 Tektronix Driver for Windows 3 1 page 2 39 page 3 8 m Use this driver with Windows 3 1 Windows 3 1 AdobePS 3 Driver page 2 43 page 3 9 m Use this driver with Windows 3 1 Windows NT 3 51 Microsoft PostScript driver page 2 48 page 3 13 Windows NT4 0 Microsoft PostScript driver page 2 45 page 3 11 Macintosh Phaser 350 Driver based on the LaserWriter 7 1 2 driver page 2 54 page 3 16 m Use this driver if you are printing large files and you want to disable the
71. QuarkXPress QuarkXPress application folder PDF application PhaserPrint Photoshop Plug in Custom plug in for printing from Adobe Photoshop application folder Plugs ins Acquire Export Photoshop Adobe Acrobat Reader Installs alias to ATM software Installs the Acrobat Reader application installer in PhaserTools folder onto your hard disk LaserWriter 8 3 2 Driver Installs alias to the Installs the Apple LaserWriter driver onto LaserWriter installer in PhaserTools folder your hard disk Custom Manuals PhaserTools Manuals Acrobat Reader PDF files of the printer s Install manuals Includes Printer Utilities PhaserTools Printer Utilities Printer utility files for controlling printer Easy Install features items plus PP 7 T fi E additional Network Utilities PhaserTools Network Utilities Utility files for using the printer ona software network Available on Pantone Files PhaserTools Pantone Files PANTONE Color library files and sampler the CD ROM chart only i 2 52 Phaser 350 Color Printer Getting Set Up 2 Using the Macintosh Installer Use the installer application on the printer s CD ROM or diskettes to install the printer s standard software Then continue with driver setup instructions depending on the driver you are using 1 Use either the Phaser 350 printer s diskette or CD ROM Floppy diskette Insert the Printer Software for Macintosh diskette into your computer s disk drive m CD ROM In
72. S PC utility file 4 10 image area 1 1 3 31 image problems symptoms and solutions 6 6 Image Smoothing 4 16 indicators Power 2 27 information access PhaserLink 1 3 ink adding 5 1 5 2 adding at setup 2 13 ColorStix ink sticks 1 3 handling waste ink 5 6 loading precautions 5 3 ink smears cleaning 5 17 5 19 5 25 identifying 5 17 5 19 5 25 preventing 6 16 Index 4 Phaser 350 Color Printer installers using Macintosh 2 53 installing Lower Paper Tray Assembly 2 7 printer setup 2 1 screen fonts 3 44 inventory printer 2 2 isopropyl alcohol 5 12 J job pipelining 1 1 L label stock supported 3 30 language modes checking 6 25 languages default 3 40 front panel 2 28 printer 1 2 LaserWriter 8 x driver using 2 55 2 59 leave printer on 2 27 letterhead loading 3 35 manual feed printing 3 39 running a test sheet 3 35 light or missing stripes cleaning 5 14 identifying 5 14 line voltage selection 5 38 LocalTalk serial connection 2 22 locking front panel menus 7 4 locking the transit restraint 5 37 Lower Paper Tray Assembly fill label 2 17 installing tray 2 7 loading tray 2 17 Lower Paper Tray Assembly cont paper only 2 14 3 33 paper tray order numbers 8 5 paper weight 3 30 LPT port problems 6 23 Macintosh screen fonts install 3 44 Macintosh printer driver Page Setup dialog box 3 16 Print dialog box 3 16 selecting printer in Chooser 2 54 TekColor Options dialog box 3 16 Macintosh utilit
73. To move the printer more than a few feet it is easier to disconnect the Lower Paper Tray Assembly and move the printer separately from the Lower Paper Tray Assembly Caution To avoid damaging the printer let the printer cool down for at least 30 minutes before you move it so that the ink has time to solidify User Manual 2 9 2 Getting Set Up Unlocking the transit restraint Caution To avoid damaging the printer always turn the printer power off using the On Off switch before locking or unlocking the transit restraint 1 Turn the printer power off using the rear panel On Off switch 2 The transit restraint lock is located on the right side of the printer Insert a wide flat blade screwdriver into the lock slot 3 While pushing inward with slight pressure turn the lock button counterclockwise until it springs out flush with the side of the printer LLL Le ZY ZZ ZL YX 9101 03 Caution Ifyou move or ship the printer be sure to lock the transit restraint to protect the printhead from damage Refer to Moving Your Printer on page 5 39 for more information 2 10 Phaser 350 Color Printer Getting Set Up 2 Installing the maintenance tray The printer is shipped with a maintenance tray that must be installed before printing is possible The front panel displays a message telling you when the maintenance tray is low allowing you to make a limited number of prints before the tray is depleted To avoi
74. User Manual Tektronix 7 Phaser 350 Color Printer First printing March 1997 070 9682 01 Copyright Tektronix Inc Printed in the U S A Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Tektronix Inc Tektronix Phaser ColorStix and Made for Each Other are registered trademarks of Tektronix Inc TekColor PhaserShare PhaserPrint and PhaserLink are trademarks of Tektronix Inc IntelliSelect i isa trademark and Adobe 2 PostScript ATM Adobe Caslon Adobe Garamond Lithos 7 Trajan Adobe Wood Type Blackoak Carta Tekton and Poetica are registered trademarks of Adobe Systems Incorporated which may be registered i in certain jurisdictions Adobe Brilliant Screens technology is a trademark of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions Apple Macintosh and AppleTalk are registered trademarks and QuickDraw is a trademark of Apple Computer Incorporated Times Helvetica and Palatino are trademarks of Linotype Hell AG and or its subsidiaries ITC Avant Guard Gothic ITC Bookman ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Kaufmann Americana and Park Avenue are registered trademarks of Kingsley ATF Type Corporation Barmeno is a trademark and For
75. ackaged alcohol soaked cloth or fold a lint free cloth into a two inch square and soak with alcohol Place the cleaning cloth against the underside of each upper rubber roller lifting to create pressure against the roller Press the middle finger of your other hand flat against a lower roller and turn the roller using the entire length of your finger The upper rubber roller should rotate four or five complete revolutions to ensure proper cleaning Scrub each roller thoroughly If the cloth becomes dirty discard it and use another 5 96 User Manual 82 12 5 21 5 Caring for Your Printer 4 If the upper white plastic rollers are dirty clean the rollers with an alcohol soaked swab Place the swab on top of each upper white roller and lift on the swab to create pressure against the roller Rotate the upper white roller four or five complete revolutions by sliding the index finger of your other hand along the lower rollers Scrub each roller thoroughly until clean If the swab becomes dirty discard it and use another 9682 20 5 22 Phaser 350 Color Printer Caring for Your Printer There are two sets of lower paper feed rollers One set of rollers is rubber the other set is white plastic The rubber lower rollers are located below the maintenance tray the white plastic rollers are located on the inside of the front cover To clean the lower rubber feed rollers use eithe
76. age size you want and click OK 5 Return to your application If you open the Print Setup dialog box again from within your application the page size selection may be blank The page size you just selected in the driver is still selected it is just not visible in the list 6 Print as usual If you open the Print Setup dialog box from within an application and the page size selection is blank the blank represents the page size last selected from the printer driver through the Control Panel You can leave the page size selection blank and print as usual or you can select another page size from the list 6 36 Phaser 350 Color Printer Troubleshooting 6 Windows 95 1 Click the Start icon in the taskbar on your screen a menu appears 2 Move the cursor over Settings another menu appears 3 Inthe menu click Printers the Printers window appears 4 Inthe Printers window select the Phaser 350 printer icon then select Properties from the File menu 5 Click the Paper tab 6 Choose your page size and click OK 7 Return to your application User Manual 6 37 6 Troubleshooting Fonts printing incorrectly from Windows If fonts are printing incorrectly from Windows make sure you installed the correct printer with either the Adobe PS3 driver for Windows 3 1 or with the Windows 95 PostScript driver If you have the standard version of the printer you should have installed Tektronix Phaser 350 m If you have
77. alth risk refer to page 9 6 for more information 4 Locate the top of the media pick roller behind the black rubber transport rollers To clean the top surface of the media pick roller use either the pre packaged alcohol soaked cloth or a lint free cloth folded into a two inch square and soaked with alcohol User Manual 5 35 5 Caring for Your Printer 5 Scrub the top surface of the media pick roller thoroughly If the cloth becomes dirty discard it and use another T SS ae 9682 25 6 Replace the maintenance tray in the printer Note To prevent media jams at the media tray be sure to push the maintenance tray into the printer until both sides latch in place 7 Close the front cover 5 36 Phaser 350 Color Printer Caring for Your Printer 8 Locate the bottom of the media pick roller according to the following illustration WWW gt i 9682 17 9 Using an alcohol soaked cloth scrub the bottom surface of the pick roller thoroughly 9682 26 10 Replace the upper media tray in the printer User Manual 5 37 5 5 Caring for Your Printer Cleaning for lower tray jams paper pick rollers Approximate time to complete 1 minutes If you are experiencing media feeding problems including mispicks and multiple picks of paper from the Lower Paper Tray Assembly y
78. aper mw A4 Media tray selection Print Print Printing m Auto Select Upper Lower Paper Transparency Manual Paper m Manual Transparency See page 3 33 gt Paper Source Tray Selection gt Paper Source Tray Selection Printer Driver Defaults Tray Selection Quick Collate See Print Print Printing page 4 12 gt TekColor button gt Options button Printer Driver Defaults TekColor Options Print Options Quick Collate Quick Collate Quick Collate Check Print See Print Print Printing gi Enabl d page 4 14 gt TekColor button Options button Printer Driver Defaults TekColor Options Print Options Check Print m Disabled gt Check Print gt Check Print Image Smoothing m Enabled m Disabled See page 4 16 Print TekColor button TekColor Options Image Smoothing Print gt Options button Print Options Image Smoothing Printing Printer Driver Defaults Image Smoothing These features are available with the printer s Extended Features option only User Manual 3 15 3 Printing Basics Using the Phaser 350 driver m From the File menu open the Page Setup dialog box Use the Paperpop upmenutoselectthe printer ssupported papersizes m From the File menu open the Print dialog box Select media options and paper trays in the Paper Source field m Click the TekColor button in the Print dialog box to see the TekColor Options
79. appears Select your printer in the list then click Next m Select Tektronix Phaser 350 if you have the standard version of the printer m Select Tektronix Phaser 350 600x300 if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No See page 2 29 for instructions on printing a copy of the printer s startup page 10 Select the port your printer is connected to then click Next 11 It is recommended that you use the default printer name shown under Printer name Click Yes if you want this printer to be the default printer Then click Next User Manual 2 35 2 Getting Set Up 12 13 14 At the prompt Would you like to print a tesdligkaYes to verify the printer s connection or click No Then click Finish A status bar appears while files are copied to your computer If prompted select the path for the PostScript driver files these should be in your WINDOWS SYSTEM directory If the files aren t installed on your hard disk do one of the following m Select the drive for the printer s CD ROM and the WIN95_NT directory and click OK m Select the drive for the printer s diskette and click OK The software you need is installed If your printer is set up correctly and you clicked Yes in Step 12 a test page prints showing the Windows 95 logo and information o
80. available EuroHAL will send it in your language Otherwise it will send English documents Country Numbers Austria Belgium Denmark 00 44 1908 681 839 Finland Italy Switzerland France 0800 90 81 86 Germany 0130 819 220 Holland 09 44 1908 681 839 Norway 095 44 1908 681 839 Spain 07 44 1908 681 839 Sweden 009 44 1908 681 839 UK 01908 681 839 Other countries 44 1908 681 839 where is your country s International Access Code 6 2 Phaser 350 Color Printer Troubleshooting 6 Front panel messages The front panel displays messages indicating the condition of the printer Some messages such as Standby and Warming Up simply provide status information These messages do not require user action Error messages suchas Jam Open Front Cover require you to perform some action such as remove a paper jam Use the following table to determine the appropriate action for each type of front panel message The printer may display a numeric error code when it detects certain types of problems If you see a numeric error code first write down the number Try turning off the printer s power and wait at least 15 seconds before turning the power on again If that does not solve the problem call your local Tektronix office for assistance or call Tektronix Service in the U S and Canada at 1 800 835 6100 Front panel messages Message Action lt printer network No user action
81. ay load up to 50 transparency sheets 3 If you are loading transparencies in the transparency tray load up to three boxes a total of 175 sheets of transparency media If you are using Tektronix premium transparency media position the transparency notch in the back right corner of the tray Standard Tektronix transparencies can be loaded in any orientation Make sure that the media fits snugly against the inside front wall of the tray A label on the inside of the paper and transparency trays provide a fill line to indicate the tray s maximum capacity 9101 04b 2 16 Phaser 350 Color Printer Getting Set Up 2 4 Insert the media tray into the printer 9101 73 Loading the Lower Paper Tray Assembly The Lower Paper Tray Assembly holds up to 500 sheets of paper A label on the inside of the tray provides a fill line to indicate the tray s maximum paper capacity Note The Lower Paper Tray Assembly accepts paper media only it should not be used with transparencies or label stock User Manual 2 17 2 Getting Set Up 1 Load one half of a ream 250 sheets or less of paper at a time 2 Prior to loading paper in the Lower Paper Tray Assembly fan the paper stack to release sheets that are stuck together 3 Load the first stack of paper in the tray Make sure that the paper fits snugly against the inside front wall of the tray 4 Load the second stack of pape
82. b Properties cus Paper Size Paper Size gt Advanced tab m A4 gt Paper output Paper Size Media tray selection Paper tab Printers Properties Print Auto Select Paper Source Setup gt Paper tab Properties VO ee Paper Source Paper Source gt Advanced tab m Upper Paper output m Lower Paper Source m Paper m Transparency m Manual Paper m Manual Transparency Print quality modes Fast Color Standard Enhanced 600 x 300 Features tab Print Quality Options gt Printer Features Print Quality Properties Device Options tab Printer features Print Quality Print Properties Advanced tab Printer features Print Quality Color correction None Vivid Color Display SWOP Press Euroscale Press Commercial Press Monochrome Use Printer Settings Features tab Color Correction Options Printer Features Color Correction Properties Device Options tab Printer features Color Correction Print Properties Advanced tab Printer features Color Correction Quick Collate Features tab Color Correction gt Options gt Printer Features Color Correction Properties Device Options tab Printer features Color Correction Print Properties Advanced tab Printer features Color Correction Check Print Enabled Disabled Features tab Color Correction gt Options Pr
83. background printing feature for better performance Adobe PSPrinter Driver 8 3 1 page 2 55 page 3 17 m Use this driver if you prefer Adobe s PostScript driver m This driver offers unique features such as N Up and Watermark m Use this driver with applications such as PageMaker Phaser 350 GX Driver page 2 57 page 3 18 m Use this driver with QuickDraw GX Apple LaserWriter 8 x recommended page 2 59 page 3 19 m Use this driver if you prefer Apple s PostScript driver m Use this driver with applications such as PageMaker Workstations PhaserPrint for UNIX demonstration copy page 2 61 page 3 21 2 30 Phaser 350 Color Printer PC Windows software Getting Set Up 2 Refer to the following table for more information on printer software CD ROM Diskette Software Description Where to directory directory find details WIN95_NT top level Microsoft Windows m Driver for Windows 95 page 2 34 PostScript Driver Microsoft Driver for m Drivers for Windows NT 3 51 and 4 0 page 2 45 Windows NT for i366 page 2 48 QUARK QUARK QuarkXPress Installs TKPH3501 PDF if QuarkXPress page 2 32 PDF File application is present SAMPLERS SAMPLERS Sampler Files Color sampler charts and a font sampler Chapter 3 PANTONE PANTONE Pantone Files m Diskette Pantone color chart only Chapter 3 a CD ROM Pantone color chart and color library files Tektronix Driver Driver for Windows 3 1 page 2 39 ADOBEPS4 n a AdobePS
84. box 12 Continue clicking OK to return to the Printers dialog box then click Close Phaser 350 Color Printer Getting Set Up 2 Setting up the Adobe PostScript driver for Windows 3 1 Note The files for this driver are available on the printer s CD ROM and on the AdobePS 3 Driver diskette If you already have the driver installed and you are only adding the Phaser 350 printer open the Control Panel double click the Adobe driver icon then continue with Step 5 If you already have the driver installed and you want to add a printer other than the Phaser 350 printer open the Control Panel double click the Adobe driver icon then continue with Step 5 Printer PPD files are located in the WIN95_NT directory on the printer s CD ROM only Insert the printer s CD ROM into your CD ROM drive or insert the AdobePS 3 Driver diskette into your disk drive In the Program Manager in Windows 3 1 select Run from the File menu At the Command Line do one of the following CD ROM Type in the drive the CD ROM is in followed by the ADOBEPS3 directory and the file name SETUP EXE and click OK For example C ADOBEPS3 SETUP Diskette Type in the drive the diskette is in followed by the file name SETUP EXE and click OK For example A SETUP When the README WRI dialog box appears select one of the buttons as desired In the PostScript Printer Driver Setup dialog box click Continue to begin the driver installa
85. cies or letterhead the printer then supports printing of two media types without the need to swap trays Note The Lower Paper Tray Assembly only accepts paper media it should not be used with label stock or transparency media User Manual 3 33 3 Printing Basics Establishing a default media tray optional When you add the Lower Tray Assembly to your printer you then have the option of selecting which tray the upper or lower will be the default media tray for printing You can set the default media tray selection through the printer s front panel menu or a PostScript utility file Refer to the printer s CD ROM for more information on downloading utility files When using a supported printer driver explicit driver selections override the printer s default media tray setting When the Lower Paper Tray Assembly is first installed the default media tray selection is set to AutoSelect With this selection the printer automatically switches to the upper tray if the Lower Paper Tray Assembly becomes empty If a paper tray of the same size exists in the upper tray slot then printing resumes However if the transparency tray is installed then the printer prompts you to load paper in the Lower Paper Tray Assembly Other default media tray selections Upper and Lower let you explicitly set printing from the upper or lower tray with no automatic tray switching capability This is valuable if you have for example common office paper i
86. cintosh printer drivers To select printer specific features print from one of the following provided drivers See page 3 15 for a reference table listing the printing features and how to find them quickly in each of these drivers Phaser 350 driver see page 3 16 Adobe PSPrinter driver see page 3 17 Phaser 350 GX see page 3 18 Apple LaserWriter 8 x see page 3 19 Using the printer s front panel Refer to Front panel overview on page 7 1 for instructions on using the printer s front panel 3 14 Phaser 350 Color Printer Print features quick reference Macintosh printer drivers Printing Basics 3 Feature Feature Phaser 350 driver Adobe PSPrinter driver Phaser 350 GX descriptions Apple LaserWriter 8 x driver driver Print quality modes Print Print Printing See page 3 27 TekColor button gt Options button Printer Driver Defaults By Fast Cole TekColor Options Print Options Print Quality m Standard Print Quality Print Quality m Enhanced 600x300 Color correction See Print Print Printing re page 3 28 TekColor button Options button Printer Driver Defaults or e TekColor Options Print Options Color Correction m Vivid Color Color Correction Color Correction m Display m SWOP Press m Euroscale Press m Commercial Press m Monochrome m Use Printer Settings Media size See Page Setup Page Setup Page Setup gt gt Ld wi Alleen page 3 30 Paper Paper P
87. color backgrounds Place slip sheets between printed transparencies or use a protective cover to prevent contact between transparencies Do not load transparencies in the Lower Paper Tray Assembly To avoid a jam condition do not re use transparencies that have been fed through the printer once for example after a jam or if the transparency was ejected without being printed If you are using the optional transparency tray for printing transparencies load up to 175 transparencies approximately three boxes and install the transparency tray in the printer When you print use a supported printer driver and specify Transparency to obtain the correct print mode for transparency media The printer senses the presence of the transparency tray and prints correctly without further interaction If you are using the standard paper tray for printing transparencies replace the paper in the tray with up to 50 transparency sheets and install the paper tray in the printer When you print use a supported printer driver and specify Transparency to obtain the correct print mode for transparency media The printer senses the mismatch of the transparency media loaded in the paper tray and asks you to confirm the print through the printer s front panel Caution Never attempt two sided or two pass printing on any type of media Ink already present on the media will offset onto the internal paper path requiring you to perform cleaning procedures
88. computers and Unix and VMS workstations making it a resource that can be shared in mixed environments You can connect the printer to one host or several hosts because it supports simultaneously active interface ports In addition to its standard bidirectional parallel port optional PhaserShare network interface cards provide Ethernet Token Ring and LocalTalk serial connectivity Automatic port and protocol sensing and switching makes the printer accessible in mixed network environments Language support Using the Phaser 350 printer you can make color prints from a variety of software applications since it incorporates Adobe s PostScript Level 2 software The printer accepts Hewlett Packard Graphics Language HP GL files Support for monochrome PCL5 Printer Command Language files is optionally available The printer can automatically switch between all three supported languages PostScript HP GL and PCL5 Font support The printer accepts Adobe Type 1 and Type 3 downloadable fonts TrueType fonts PCL5 and a variety of user defined fonts To extend font capacity the printer supports a SCSI connected external hard disk for storage of additional fonts Color corrections TekColor Correction provides several user selectable color correction modes that let you optimize your color prints Print quality modes The printer provides three print quality modes that let you balance print requirements between speed and quality m Fast Co
89. cript information that must accompany each print job it is not a banner page printed with each job If the Header is not used your job does not print Click one of the following options Or Check the Send Header with Each Job box to download PostScript header information with each print job Click the Send Header button to save the PostScript header information in the printer This option makes print files a little smaller and faster than the first option but you need to click the Send Header button every time the printer is turned on or reset 9 From the Options dialog box click the Advanced button to see the Advanced Options dialog box Make sure the Use PostScript Level 2 Features check box is checked on Note The Use PostScript Level 2 Features option affects the print time of bitmapped raster images by improving the image transfer time from the computer to the printer and by improving the image processing time in the printer This option is only available to applications that use this Tektronix driver with Tektronix PostScript Level 2 printers such as the Phaser 350 When this box is checked the Compress Bitmaps option is unavailable grayed out 10 Click OK to return to the Options dialog box 11 In the Options dialog box click the Printer Features button to see the Tektronix Printer Features dialog box Make color correction print quality and other selections as desired Click OK to return to the Options dialog
90. ct with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page 9 6 for more information 4 Install a new maintenance tray in the printer Note Be sure to push on both sides of the maintenance tray to latch it firmly into the printer 5 Close the front cover and wait for the printer to warm up 6 To prevent leaking seal the used maintenance tray in the plastic bag from the new replacement maintenance tray Treat the used maintenance tray as normal office waste 5 8 Phaser 350 Color Printer Caring for Your Printer 5 Cleaning the printer Cleaning pages Periodically cleaning the printer keeps it in peak operating condition Automatic cleaning procedures to cure most problems are available through the front panel by pressing the Clean button When necessary the front panel guides you through steps to perform cleaning procedures When appropriate the printer offers to print instructions detailing the cleaning procedure The printer occasionally prints a cleaning page as part of a self maintenance operation This helps the printer maintain the highest quality printing possible You can clean the printer anytime you see light stripes on your prints by running the Clean Light Stripes cleaning procedure from the front panel see page 5 14 for instructions Discard the cleaning page as normal office waste To change the cleaning page source see page 7 9 1 Red 2 Green 3 Blue 4 Black 1234 bi
91. ctive product to the service center designated by Tektronix or its representative with shipping charges prepaid Tektronix or its representative shall pay for the return of the product to Customer Customer shall be responsible for paying any associated taxes or duties This warranty shall not apply to any defect failure or damage caused by improper use or improper or inadequate maintenance and care Tektronix shall not be obligated to furnish service under this warranty a to repair damage resulting from attempts by personnel other than Tektronix representatives to install repair or service the product b to repair damage resulting from improper use or connection to incompatible equipment c to repair any damage or malfunction caused by the use of non Tektronix supplies or consumables d to repair a product that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product e to repair damage or malfunction resulting from failure to perform user maintenance and cleaning at the frequency and as prescribed in the user manual or f to repair this product after the limit of its duty cycle of 20 000 pages per month has been reached all service thereafter shall be billed on a time and material basis THE ABOVE WARRANTIES ARE GIVEN BY TEKTRONIX WITH RESPECT TO THIS PRODUCT IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED TEKTRONIX AND ITS V
92. d printing delays always keep an extra maintenance tray available for use in the printer Note When you reorder a replacement maintenance tray for the printer use Tektronix order number 436 0294 03 1 Open the front cover 9101 65 2 Open the maintenance tray shipping box and remove the maintenance tray User Manual 2 11 2 Getting Set Up 3 Remove the packing materials from the maintenance tray Retain the plastic bag for disposal of the used maintenance tray 4 Install the maintenance tray by sliding it into the printer 9 f Oo a Note To prevent jams at the media tray be sure to push the maintenance tray into the printer until both sides latch firmly into place 5 Close the front cover Caution Ifyou move or ship the printer be sure to remove the maintenance tray to protect the printer from damage Refer to Moving Your Printer on page 5 39 for more information 2 12 Phaser 350 Color Printer Getting Set Up 2 Loading ink sticks The printer s standard accessories include a box containing one of each color Phaser 350 ColorStix solid ink sticks cyan magenta yellow and black You ll need to load the box of ink sticks during printer set up To ensure that your printer is always available for use Tektronix recommends that you immediately reorder and maintain a stock of each color ink stick Refer to Ordering printer supplies on page 8 2 for ordering information Note To
93. e The source of the cleaning page upper tray is default is selected through the Printer Defaults menu Cleaning Page Source front panel menu selection If you have letterhead or transparencies in the upper tray you can change the source of the cleaning page to avoid using letterhead for the cleaning page refer to Selecting the cleaning page source on page 7 9 6 14 Phaser 350 Color Printer Troubleshooting 6 Locating jammed media Paper jams can occur in these places 1 Inside the exit cover 2 Inside the front cover 3 At the manual feed slot 4 At the standard media tray and Lower Paper Tray Assembly Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon User Manual 6 15 6 Troubleshooting Removing jammed media To avoid ink smears inside the printer always try to pull jammed paper or transparency media out through the top of the printer the exit cover If the jammed media cannot be cleared from the exit cover open the front cover and check for jammed media If the jam is not inside the front cover remove the media tray and check for jammed media Follow these guidelines when you remove jammed media m Use both hands to gently pull the media through its normal path out the top of the printer exit cover if possible m Do not use excessive force pulling the media it may tear m After removing the jammed media inspect
94. e as a separately enabled option Refer to the CD ROM or Tektronix World Wide Web site for details on enabling the PCL printing option The default language for the parallel port is PostScript For information on default language for other interface ports refer to the PhaserShare Network Cards and Software System Administrator Manual If you want to print HP GL or PCL5 files on a port set to PostScript you must set up that printer port for that type of data or enable Adobe IntelliSelect automatic language selection Refer to the CD ROM or Tektronix World Wide Web site for instructions If automatic language selection is enabled you can send PostScript HP GL and PCL5 files when enabled to the printer and the printer automatically detects the type of file and prints it You can change the default language so that the next time you turn on the printer it is set to receive PostScript HP GL or PCL5 data on a specific port The printer has default values for the HP GL parameters such as pen color and pen width However you can change these values Refer to the printer s CD ROM or Tektronix World Wide Web site for instructions 3 40 Phaser 350 Color Printer Printing Basics 3 Fonts For general information on fonts you can request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 2 for instructions on using HAL and EuroHAL Resident
95. e inks will burn No unusual hazards are expected Section VI Accidental release measures Spill Or Leak Not applicable Section VII Handling and storage Handling None Storage Avoid high temperatures Section VIII Exposure control personal protection Exposure Guidelines No special protection indicated when used as intended TLV PEL None established Section IX Physical and chemical properties Appearance Waxy solid Black blue red or yellow in color Odor None Solubility Not water soluble Section X Stability and reactivity Stability Stable Incompatibility With Other Materials None Hazardous Polymerization Will not occur 9 4 Phaser 350 Color Printer Regulatory Information and Specifications 9 Section XI Toxicological information Toxicity Non toxic orally Irritation Not an irritant based on standard tests Sensitization Not a sensitizer based on standard tests Carcinogenicity Components or product not listed by IARC NTP or OSHA Section XII Ecological information No known impact Section XIII Disposal considerations These products are not a hazardous waste as specified in 40CFR 261 Dispose in accordance with all Federal State and Local regulations Section XIV Transport information D O T Not regulated NMFC 101720 Sub 3 Ink Printing N O I Class 55 Section XV Regulatory information TSCA All components of these inks are listed in the T
96. e sizes printing options and media type options To use the LaserWriter 8 x driver with a Phaser 350 printer do the following steps If the printer is busy it may take some time to complete this configuration procedure you may want to do this procedure when the printer is idle You only have to configure a printer once This driver software is available only on the printer s CD ROM Note During installation the LaserWriter 8 x driver leaves other versions of the LaserWriter driver such as 7 x and 6 x intact but overwrites an earlier version of the LaserWriter 8 x driver if one exists 1 Install the printer s software as described on page 2 53 Choose Custom Install then select LaserWriter 8 x Driver and Printer Descriptions 2 Install the driver a Inthe PhaserTools folder on your hard disk locate the alias to the LaserWriter 8 x Installer b Double click on the alias to open the installer application on the printer s CD ROM c Follow the on screen instructions to install the driver 3 Open the Chooser 4 Select the LaserWriter 8 driver icon 5 Click on the Zone your printer is in See your network administrator if you have questions 6 Select your printer from the list 7 Still in the Chooser click the Setup button to see a list of options User Manual 2 59 2 Getting Set Up 8 The correct PPD file should be selected automatically If the PPD file is not automatically selected a dialog box
97. e the paper jam from the manual feed slot or behind the front cover You may need to push on both sides of the maintenance tray to relatch it or clean the upper or lower paper feed rollers Jam Retry Manual Feed Remove the media from the manual feed slot and re insert it Jam Open Exit Cover Open the exit cover and remove the paper jam You may need to clean the paper exit path Jam Remove Upper Tray There is a paper jam at the standard media tray Remove the tray and the jammed paper You may need to run the Clean Paper Jams routine Jam Remove Lower Tray There is a paper jam at the lower paper tray Remove the tray and the jammed paper Job Cancelled No user action required Displayed after you press the Cancel button Lower Media Tray Empty Add paper to the lower media tray Maintenance Tray Locked The printer has locked the maintenance tray because hot ink is present Wait for a few minutes before trying to remove the maintenance tray Maintenance Tray The Maintenance Tray Low message appears when the tray is nearly empty Open the front cover remove the maintenance tray and replace it with a new one Maintenance Tray Missing Insert a maintenance tray into the printer Manual Feed Paper The printer requires a sheet of paper for cleaning but the media tray contains transparency Feed a sheet of paper into the manual
98. e them to set up a PPD driven printer driver such as the Adobe PSPrinter or Apple LaserWriter 8 x for your printer see Chapter 2 for instructions 3 24 Phaser 350 Color Printer Printing Basics 3 Selecting print features This printer provides several ways to select print features Through a supported printer driver recommended Use these selections to override the settings on the printer s front panel From the printer s front panel Use these settings only when printing from a non supported driver Using PhaserLink software If your network is running TCP IP and you have a World Wide Web browser you can use this browser to view printer status and select printer features Refer to the PhaserShare Status Software User Manual for complete information Sending a PostScript utility file to the printer Use these settings only when printing from a non supported driver You can find detailed information on the printer s CD ROM and the Phaser 350 printer s web page http www tek com Color_Printers userdoc introduction html User Manual 3 25 3 Printing Basics 3 26 Print features quick reference Printer s front panel Feature Feature descriptions Front Panel Print quality modes m Enhanced 600 x 300 Fast Color Standard See page 3 27 Print Quality Menu Color correction None Vivid Color Display SWOP Press Euroscale Press Commercial Press Monochrome Use Printer Settin
99. ections Note Refer to the on line documentation on the printer s CD ROM for instructions on installing and using the utility files 4 8 Phaser 350 Color Printer Printing Beyond the Basics 4 Special considerations If your Phaser 350 printer is shared on a network Another user may use the downloadable color correction utility files or the printer s front panel to change the printer s default color correction setting If this situation occurs the prints you make through a non supported driver may not print as expected Refer to Sharing the printer on a network on page 6 39 for details on how the color corrections interact with the driver settings for either supported or non supported drivers Application color corrections Some applications perform color corrections to improve screen to printer color matching The TekColor color correction options in the supported drivers adjust colors in the printer after the application has performed its color corrections m Ifthe application uses CIE Commission Internationale de l Eclairage colors the TekColor corrections will not be applied m Ifyou select a TekColor color correction option in a driver other than None the selection may override some application features m Ifyou try one of the TekColor color correction options in a supported driver and the printed results are not what you expected then select the None option and try reprinting your image m Select the N
100. ed copy of PhaserPrint software you can use the PostScript utility files on the Phaser 350 printer s CD ROM with UNIX and VMS workstations These files let you set up your spooling system to select between media trays print quality modes color correction modes and other features UNIX workstation users can access utility files in the following ways m Install the files from the Tektronix Phaser 350 printer s CD ROM if your system includes a CD ROM drive Workstation specific files are located in the bin directory m Access the Tektronix anonymous ftp site on the Internet at ftp tek com m Access the Tektronix World Wide Web server on the Internet Home page http www tek com Color_Printers Utility files ftp ftp tek com cpid bbs lt platform gt 350 where lt platform gt is pcs macintosh or unix Download utility files from the Tektronix Bulletin Board Service BBS refer to the printer s CD ROM for information User Manual 2 61 2 Getting Set Up 2 62 Phaser 350 Color Printer Chapter Printing Basics Printing from different platforms You can print to your printer from IBM compatible personal computers Macintosh computers and workstations Make sure your printer is set up with the appropriate interface port refer to Connecting the printer on page 2 20 If you haven t already installed the printer s software refer to Chapter 2 for instructions before continuing Refer to the following
101. een oe fF S eS Media tray gt Front cover a oot Maintenance tray o oa NW ra N X W Q T 9101 59 2 6 Phaser 350 Color Printer Getting Set Up 2 Registering the printer The TekColor Care information envelope contains your TekColor Care registration card 1 Find the registration card that is appropriate for you U S or international versions 2 Fill out the registration card and mail it By registering your printer with Tektronix you are validating the product warranty and you are ensuring that you will be sent information about upgrades service and accessories as it becomes available Removing the packing material Remove the plastic bag and packing materials surrounding the printer Note Save all boxes and packing material in case you need to ship the printer later Installing the optional Lower Paper Tray Assembly An optional Lower Paper Tray Assembly for paper printing is available as an option Tektronix order number Z340LTA With a 500 sheet capacity the Lower Paper Tray Assembly enables the printer to be used as a high volume printing solution for networked environments Using the optional Lower Paper Tray Assembly you can configure the printer for dual tray printing capability Two trays are especially useful if you commonly print on several types of media for example office paper in the lower tray and transparencies letterhead or label media i
102. efer to the on line manuals on the printer s CD ROM for instructions To use the TekColor color corrections and other printer features use one of the following methods m PhaserPrint software for UNIX workstations functions like a printer driver for selecting printing options and provides fast screen copy printing m PhaserSym software and EasyCopy X for VMS workstations provides proper communication with the printer m The menus on the printer s front panel let you select printing options refer to Chapter 7 for instructions on using the front panel m Downloadable utility files let you select printing options refer to the on line manuals on the printer s CD ROM for instructions 3 20 Phaser 350 Color Printer Printing Basics 3 UNIX workstations For UNIX environments Tektronix offers the optional PhaserPrint software PhaserPrint software offers driver selectable printer options and provides fast raster file and screen copy printing to Tektronix color printers PhaserPrint software is available for these workstations Workstation Operating System Sun SunOS 4 1 3 Solaris 2 3 2 4 SGI IRIX 4 0 5 2 5 3 HP 9000 700 800 HPUX 9 05 IBM RS 6000 AIX 3 2 DECstation Ultrix 4 0 4 4 DEC Alpha OSF 1 1 3 3 0 PhaserPrint software works with the workstation s native spooling system to print PostScript files and raster files in these formats Sun Raster Format SRF xwd SGI RGB and many
103. environmental management practices to accomplish this goal and to assure compliance with the laws regulations and orders of the responsible governmental authorities wherever Tektronix and its subsidiaries operate Tektronix Inc is complying with government regulations by providing Material Safety Data Sheets for our products Color Printing and Imaging Division Tektronix Inc User Manual 9 3 9 Regulatory Information and Specifications MSDS for ColorStix ink sticks Section Product identification Trade name and Tektronix part number ColorStix Solid Ink Black 016 1307 00 ColorStix Solid Ink Cyan 016 1308 01 ColorStix Solid Ink Magenta 016 1309 01 ColorStix Solid Ink Yellow 016 1310 01 Section II Information on ingredients Ingredients Fatty amide waxes Rosin ester Phthalate ester Black cyan magenta or yellow dye Section Ill Hazards identification Potential Health Effects Eyes Contact unlikely If any particles get into the eye flush thoroughly with water Skin Not an irritant based on test results Inhalation Not an expected route of exposure Ingestion Not an expected route of exposure See section XI Section IV First aid measures None indicated This product is a waxy solid and should not cause health hazards when used as intended Section V Fire fighting measures Flammable Properties Flash point Above 200 F NFPA class 3B Fire amp explosion hazards Thes
104. er Manual 8 1 Ordering printer supplies 8 Supplies Accessories and Expanding your System For a complete list of printer supplies refer to the supplies information sheet that was shipped with the printer and contact your local dealer or in the United States call Tektronix at 1 800 835 6100 Printer supplies and accessories Order number Description 016 1307 00 Phaser 340 350 ColorStix Solid Ink 3 Black sticks 016 1308 01 Phaser 340 350 ColorStix Solid Ink 3 Cyan sticks x 016 1309 01 Phaser 340 350 ColorStix Solid Ink 3 Magenta sticks x 016 1310 01 Phaser 340 350 ColorStix Solid Ink 3 Yellow sticks x 016 1361 00 Letter size Tektronix premium transparency 50 sheets 016 1362 00 A4 size Tektronix premium transparency 50 sheets 016 1359 00 Letter size Tektronix standard transparency 50 sheets 016 1360 00 A4 size Tektronix standard transparency 50 sheets 016 1368 00 Letter size Tektronix paper 500 sheets 90 g m 24 Ib 016 1369 00 A4 size Tektronix paper 500 sheets 90 g m 24 Ib 436 0294 03 Phaser 340 350 maintenance tray includes waste ink tray 436 0299 00 Phaser 340 350 waste ink tray pack of 5 016 1341 00 Cleaning kit cleaning tray alcohol wipes foam swabs bottle 006 7824 01 Pack of 10 lint free alcohol soaked cleaning wipes 070 9682 00 Phaser 350 User Manual 070 9538 01 PhaserShare Network Cards and Software System Administrator Manual
105. es should be called ALDUS USENGLISH PPD4 User Manual 2 33 2 Getting Set Up Setting up the Microsoft PostScript driver for Windows 95 1 Use either the printer s CD ROM or diskette CD ROM Insert the printer s CD ROM into your CD ROM drive Diskette Insert the Printer Software for Windows diskette into your disk drive 2 Click the Start icon in the taskbar on your screen In the menu that appears click Settings 3 In the menu that appears click Printers the Printers window appears 4 In the Printers window double click Add Printer 5 When the Add Printer Wizard window appears click Next 6 Select your printer s connection Select Local Printer if your printer is connected directly to your computer then click Next Select Network Printer if you are accessing your printer through a network Click Browse to search the network and select a printer queue Then click Next 7 In the window listing Manufacturers Printers click the Have Disk button 2 34 Phaser 350 Color Printer Getting Set Up 2 8 In the Install From Disk dialog box do one of the following CD ROM a Click Browse b In the Open dialog box select the Drive for the printer s CD ROM c Select the WIN95_NT directory under Folders d Click OK Diskette a Click Browse b In the Open dialog box select the Drive for the Printer Software for Windows diskette c Click OK 9 A list of Tektronix printers
106. es option 3 42 Resident typefaces PCL5 3 43 Downloading fonts 3 43 Macintosh screen fonts 3 44 Using fonts with Windows 3 45 Printing font samplers 3 45 viii Phaser 350 Color Printer Printing Beyond the Basics Working with color 4 2 TekColor corrections making the best selection 4 3 Deciding which color correction to use 4 4 Color correction descriptions 4 6 Special considerations 4 9 Printing and using the color sampler charts 4 10 Using the Quick Collate option 4 12 Quick Collate and the Check Print option 4 13 Previewing with Check Print 4 14 Using Image Smoothing 4 16 Caring for Your Printer Overview 5 1 Adding ink 5 2 Ink handling tips 5 3 Emptying the waste tray 5 4 Replacing the maintenance tray 5 7 Cleaning the printer 5 9 Cleaning pages 5 9 Cleaning supplies 5 10 Reordering cleaning kit supplies 5 11 Using isopropyl alcohol 5 12 Identifying cleaning solutions 5 13 Cleaning for light stripes printhead 5 14 Cleaning for ink smears and transfix problems internal paper path 5 17 Cleaning for jams and ink smears paper feed rollers 5 19 Cleaning for ink smears paper exit path 5 25 Cleaning for upper media tray jams media pick roller 5 30 Cleaning for lower tray jams paper pick rollers 5 35 Moving Your Printer 5 36 Waiting 30 minutes before moving 5 36 Removing the maintenance tray 5 36 Locking the transit restraint 5 37 Changing line voltage 5 38 User Manual ix X Troubleshooting If you need help 6 1 Usin
107. et from the printer s front panel TekColor color corrections are performed in the printer To use ColorSync color matching on a Macintosh or to use host color correction in Windows 95 refer to the printer s CD ROM or Tektronix World Wide Web site for additional information Note TekColor color corrections do not affect colors specified in the PostScript Level 2 international color standard CIE XYZ developed by the Commission Internationale de l Eclairage International Commission on Illumination User Manual 4 3 4 Printing Beyond the Basics Deciding which color correction to use 4 4 Color printers and computer display screens produce color differently Printers use the subtractive primaries CMYK cyan magenta yellow and black and produce color when light is reflected off the paper Computers use the additive primaries RGB red green blue with a light emitting CRT screen The printer and the computer screen each have a different range of possible colors they can produce with some overlap between them Software application packages specify color in different ways for example as CMYK or RGB or they may give you a choice Get to know your applications so you can work more efficiently The TekColor color correction options are available for a finer degree of control over color Since no single color correction option can address all uses refer to the following table for the description that best fits your printi
108. follow the instructions in Chapter 2 to install drivers and printer software Refer to the following application notes for details on a few applications with special requirements General hints and tips For hints and tips on printing from a specific application you can get information in the following places m World Wide Web If you have access to the Internet you can view selected topics on the Phaser 350 printer s web page Access the printer s documentation from this web address http www tek com Color_Printers userdoc introduction html m HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 2 for instructions on using HAL and EuroHAL Windows applications Aldus PageMaker and FreeHand Adobe PageMaker Macromedia FreeHand QuarkXPress Some applications use PostScript printer description files PPDs to get information about a printer See Chapter 2 for instructions on installing the printer s software Pantone If you are using an application that produces PANTONE Colors see the on line manual on the printer s CD ROM for information on color library files available for specific applications User Manual 3 23 3 Printing Basics Macintosh applications QuarkXPress To use the printer with QuarkXPress use the installer application on the printer s CD ROM or diskettes to install the Phaser 350 PDF printer descripti
109. formed the other Cleaning for ink smears procedures described earlier in this chapter but problems persist you should manually clean the paper exit path Refer also to Cleaning for jams and ink smears paper feed rollers on page 5 19 Occasionally stray ink particles become attached to the exit fingers rollers and guides under the exit cover causing ink streaks or marks on the top edge front or back of prints When this occurs you must clean these parts using both dry and alcohol soaked swabs Refer to Using isopropyl alcohol on page 5 12 for more information Sample ink smear paper exit path 9101 62 User Manual 5 25 5 Caring for Your Printer Open the front cover 1 2 Open the exit cover using the blue release button located inside the front cover at the top of the printer VA N Phaser 350 Color Printer 5 26 Caring for Your Printer 3 To clean excess ink particles and drum fluid from the colored exit fingers gently wipe the top surface of each finger using a dry swab Caution To avoid damaging the print drum and exit fingers never scrape excess ink with a tool or fingernail Use a dry swab provided with the cleaning kit SSL QOS SSS VOO N 9682 14 User Manual 5 27 5 5 Caring for Your Printer 4 To clean the rubber exit rollers wrap an alcohol soaked cloth around the index finger of one
110. from the CD ROM Use one of the following methods to send the FONTS PS file to the printer PC users Use the DOS COPY command to send the file to the printer Windows 3 1 users can also use the Copy command in the File Manager Workstation users Send the file to the printer as you would any PostScript file 3 46 Phaser 350 Color Printer Chapter Printing Beyond the Basics This chapter discusses the following topics Working with color m TekColor corrections making the best selection m Using color sampler charts m Using the Quick Collate option m Previewing with Check Print m Using Image Smoothing User Manual 4 1 4 Printing Beyond the Basics Working with color Whether you are producing color reports memos graphs charts overhead transparencies for presentations color handouts or design comps there are a few things to keep in mind when using color m A large area of color looks more saturated brighter than a small area of the same color m A color looks brighter against a dark background than it does against a white background m Colors look different due to the background color or to the surrounding colors m The appearance of a color varies with the type and amount of light for example fluorescent lighting versus sunlight General guidelines m Keep a document or design simple and consistent m Select colors that look good together and that reinforce your message m Check you
111. g the automated fax systems 6 2 Front panel messages 6 3 Problems and solutions 6 6 All about mediajams 6 14 Locating jammed media 6 15 Removing jammed media 6 16 Improving print speed 6 18 If your file doesn t print 6 21 General things to check for 6 21 If you are using PC NFS 6 23 If you can t print from Windows to an LPT port 6 23 Check the printer s language mode 6 25 PostScript printing errors 6 26 Using a PostScript error handler 6 27 Fixing timeout problems in Windows 6 29 Printed colors are not what you expected 6 32 In general 6 32 Printing PANTONE Colors 6 33 Blue colors look too purple 6 33 Using the Tektronix halftone screens 6 34 Selecting page sizes in Windows applications 6 36 Fonts printing incorrectly from Windows 6 38 Sharing the printer on a network 6 39 Driver utility files and front panel interactions 6 39 If the LaserWriter Utility does not work 6 40 If you are using PC NFS and Windows 3 1 6 40 Phaser 350 Color Printer Using the Front Panel Front panel overview 7 1 Front panel indicators 7 1 Front panel buttons 7 2 Two line display 7 3 Enabling and disabling the front panel menu 7 4 Front panel menu map 7 5 Printer Help Pages 7 6 Printing the help pages 7 7 Printer standby modes 7 8 Selecting the cleaning page source 7 9 Supplies Accessories and Expanding your System Tektronix supplies the mark of quality 8 1 Customizing your printer 8 1 Ordering printer supplies 8 2 Interface cables and adapter
112. g these optional peripheral devices 2 24 m Phaser Copystation To set up the Phaser Copystation and to connect it to your printer refer to Chapter 2 of the Phaser Copystation User Manual Refer to Phaser Copystation on page 8 9 for ordering information m External SCSI hard disk Provides storage for additional downloadable fonts You can connect one or more SCSI external hard disks to the printer for additional font storage When you download a font to an external disk the font remains there until you remove it Allows for collation of print jobs on Phaser 350 printers with the Extended Features option Refer to Using the Quick Collate option on page 4 12 for more information Refer to Interface cables and adapters on page 8 3 for information on ordering SCSI cables Selecting a SCSI hard disk Phaser 350 Color Printer For font storage The Phaser 350 printer can use most SCSI hard disks that support the full SCSI command set Also most SCSI hard disks that work with an Apple LaserWriter will work with a Phaser 350 printer Contact your computer or printer dealer for information For printer collation To the use the collation feature available with the printer s Extended Features option you ll need to order a 1 2 Gigabyte external SCSI hard disk This specific SCSI drive available from Tektronix is required for use with the Phaser 350 printer Refer to Chapter 8 for ordering information Getting Se
113. ge area The printer must be set for the correct size media through the printer driver The image area for the Phaser 350 printer is 8 11 x 10 45 in Letter size and 200 x 283 mm A4 size The difference between the image area and the media size for the top margin and side margins is 5 mm 0 2 in The bottom margin is 9 mm 0 35 in Note For maximum print speed set left and right margins to 0 3 in 7 4 mm or larger The following illustration shows the image area and top side and bottom margins 1 Letter size 8 5 x 11 in 2 A4 size 210 x 297 mm 1 2 5 mm 0 2 in 5 mm 0 2 in A A x 8 11 in gt 200 mm gt 10 45 in 283 mm y y y y sS s sS s E E Ww lo Ww lo Y 9 mm 0 35 in 1 9 mm 0 35 in 9101 14 User Manual 3 31 3 Printing Basics Media and ink handling tips 3 32 Keep the media supplies trays and ink in covered containers Dust and dirt can be transferred to the paper or transparency media resulting in poor print quality Handle transparencies by the edges and with both hands to avoid fingerprints and creases which can result in poor print quality Place slip sheets between printed transparencies or use a protective cover to prevent contact between transparencies To avoid having the paper stick together gently fan the paper before loading it into the paper tray Paper that has been sitting out of
114. gs See page 3 28 TekColor Correction Menu Media size A Letter A4 See page 3 31 not applicable Media tray selection Auto Select Upper Lower Paper Transparency Manual Paper Manual Transparency See page 3 33 Printer Defaults Menu Default Tray Menu Quick Collate See page 4 12 not applicable Check Print Enabled Disabled See page 4 14 Printer Defaults Menu Check Print Check Print Timeout Image Smoothing Enabled Disabled See page 4 16 These features are available with the printer s Extended Features option only Phaser 350 Color Printer Printing Basics 3 Print quality modes Using the printer drivers provided with your printer you can select from three print quality modes Fast Color Produces the fastest full color printing on paper at 6 pages per minute ppm This print quality mode is not available for transparency printing Transparency prints made with this setting are printed using the Standard print quality mode instead Standard The default print quality setting for full color printing on paper at 4 ppm and transparencies at 2 ppm Select this print quality mode when printing transparencies for the most vibrant saturated colors but less fine detail Enhanced 600 x 300 Available with the Phaser 350 printer s Extended Features option For paper printing select this print quality mode for the best text quality and the
115. he Menu button to access the printer defaults settings 4 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Cleaning Page Source x gt Menu User Manual 7 9 7 Using the Front Panel 5 Press the Menu button to access the cleaning page source settings Cleaning Page Source Upper lt gt OK 6 Scroll through the settings until you reach the one you want Press the OK button to confirm the setting 7 To return to the top level of the menu press the xt button until the printer displays the Ready message 7 10 Phaser 350 Color Printer Chapter Supplies Accessories and Expanding your System Tektronix supplies the mark of quality Tektronix supplies are developed and tested as a total system printer ink and media These system components work together to produce consistent high quality color images For the best results order Tektronix supplies Caution To avoid damaging the printhead only use Tektronix Phaser 340 350 ColorStix solid ink sticks in the printer Customizing your printer Tektronix offers upgrade and accessory kits to expand your printer s capabilities To order upgrade kits refer to the information provided in this chapter or the supplies information sheet that was shipped with the printer and contact your local dealer or Tektronix office In the United States call Tektronix at 1 800 835 6100 Us
116. he driver you can select Check Print to preview the first page of the job and determine if the job is printing as expected before proceeding with the remainder of the job This is especially useful when printing a large job The ability to access Check Print from the driver is enabled and disabled in the printer s front panel You can also set the timeout in the front panel the timeout is the amount of time the printer will wait after sending the first page of a file before it continues with the remainder of the job By default access to Check Print is enabled with a default timeout of 5 minutes Refer to Front panel menu map on page 7 5 for information on navigating the front panel menus Use the following instructions to select the Check Print option in the printer driver 1 Select Check Print in a supported driver m Windows 95 PostScript driver Select Check Print options in the Printer features field in the Device Options tab options m Adobe PS3 driver for Windows 3 1 Select Check Print options in the Features tab options m LaserWriter 8 x driver Select the Check Print option in the Options dialog box available by clicking the Options button in the Print dialog box m Phaser 350 driver Select the Check Print option in the TekColor Options dialog box available by clicking the TekColor button in the Print dialog box m Phaser 350 GX driver Select the Check Print option in the TekColor printing extension in
117. he on line manual on the printer s CD ROM for instructions on printing a configuration page 2 Ifthe printer port you are using has the wrong language set for the type of application you are using send one of the following utility files to the printer To print PostScript files use the PSCRIPT PS file to set up a port to receive PostScript Refer to the on line manual on the printer s CD ROM for details To print HP GL files use the HPGL PS file to set up a port to receive HP GL Refer to the on line manual on the printer s CD ROM for details To print PostScript or HP GL or Monochrome PCLS5 files interchangeably use the AIS PS file to set up a port for automatic language selection Refer to the on line manual on the printer s CD ROM for details User Manual 6 25 6 Troubleshooting PostScript printing errors Note For information on specific applications request a document catalog from HAL or EuroHAL the Tektronix automated fax systems Refer to Using the automated fax systems on page 6 2 for instructions on using these systems If you get a PostScript error when printing from Aldus PageMaker Aldus FreeHand QuarkXPress or Canvas you may be using an older or incorrect version of the printer description file 1 You should always use the most current printer description file To determine the date of the file you are using do the following Macintosh users Select highlight a printer
118. he printer accepts common office paper ranging from 16 to 32 lbs 60 to 120 g m Using the printer s manual feed capability you can print on non glossy cover stock ranging from 50 to 80 lbs 135 to 220 g m For transparency printing use Tektronix premium transparencies for enhanced ink adhesion and superior print quality In its standard configuration the printer provides 300 x 300 dots per inch dpi resolution color printing 8 Mbytes of memory and a total of 17 fonts Adding the Extended Features option increases print resolution and print performance making it the choice for larger workgroups The Extended Features option adds 600 x 300 dpi resolution printing 24 Mbytes of memory job collation and Check Print features and a total of 69 fonts Additional memory improves the printer s performance by offloading your computer faster improving processing speeds allowing job pipelining and providing storage for more downloadable fonts User Manual 1 1 1 Introduction Options and Accessories The printer can be upgraded with a variety of accessories to expand its capabilities A 500 sheet Lower Paper Tray Assembly increases print capacity for high demand printing environments Optional Letter and A4 size transparency trays make it possible to print on paper and transparency media without changing trays Network options make the printer a fast sharable printing resource Network printing The printer works with PCs Macintosh
119. he problem by cleaning the media pick roller with isopropyl alcohol Refer to Using isopropyl alcohol on page 5 12 for more information The printer s front panel messages guide you through the necessary steps to perform automatic cleaning procedures You will need the pick roller cleaning tray included in the cleaning kit when you run the Clean Media Tray Jams routine from the printer s front panel You can also clean the media pick roller using an alcohol soaked cloth refer to Manually cleaning the upper pick roller on page 5 34 Note Media picking problems can also occur when the maintenance tray is not properly latched You may need to remove and re latch the maintenance tray to cure a media picking problem Refer to Replacing the maintenance tray on page 5 7 for instructions Automatically cleaning the upper pick roller 1 When the printer is on and the Ready message or the printer s name appears in the front panel press the Clean button The printer displays the first selection in the menu Clean Light Stripes lt Clean Test 2 Press the left arrow lt button until the following front panel message appears Clean Media Tray Jams lt Clean Test 3 Press the Clean button once again Phaser 350 Color Printer Caring for Your Printer 5 4 When the following front panel message appears press Printif you want a printout of the procedure otherwise press Continue Print Instructions
120. high performance and flexible workgroup connectivity All data input ports and network protocols are simultaneously active Print jobs are processed on a first come first served basis The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary for configuring and using the optional network interfaces For ordering information refer to Chapter 8 Refer to Interface cables and adapters on page 8 3 for information on ordering serial cables 2 22 Phaser 350 Color Printer Getting Set Up 2 Parallel connection The printer supports a standard uni directional parallel port The parallel port can also be set for bi directional communications using downloadable utility files or from your World Wide Web browser Refer to the printer s CD ROM or the PhaserShare Network Cards and Software System Administrator Manual respectively for information on changing parallel communications Connect to the printer s parallel port using the high density bi directional parallel cable included with your printer This cable is a 36 pin high density printer to 25 pin DSUB PC cable Using the following illustration connect a parallel interface cable to your computer and to the printer s parallel port Parallel FEA Gane J of 1 eooo 9101 08 User Manual 2 23 2 Getting Set Up SCSI peripheral devices The SCSI port is used for connectin
121. hould be selected automatically If the PPD file is not automatically selected a dialog box opens showing the location of the PPD files you have installed in the Printer Descriptions folder in the Extensions folder inside your System Folder Click one of the following PPDs and click Select m Use TK350171 PPD with the standard version of the printer m Use TK350691 PPD with the printer s Extended Features option User Manual 2 55 2 Getting Set Up Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No See page 2 29 for instructions on printing a copy of the printer s startup page 8 In the dialog box that appears select the appropriate items under Installable Options then click OK 9 Click the Chooser s close box 2 56 Phaser 350 Color Printer Getting Set Up 2 Setting up the Phaser 350 GX driver If you are using Apple Macintosh QuickDraw GX and System Software 7 5 or later use the Phaser 350 GX driver to print to your Phaser 350 printer m The Phaser 350 GX driver works with QuickDraw GX and non QuickDraw GX applications m QuickDraw GX does not work with non QuickDraw GX printer drivers If you want to print from non QuickDraw GX applications with a driver such as the LaserWriter 8 x you must first disable QuickDraw GX Note Refer to the on line manual on the printer s CD ROM for details on using the Phaser 350
122. ignment Under Form To Tray Assignment highlight the first tray In the box that appears at the bottom of the window select the size media you will be using in that tray Repeat Steps 3 and 4 for each installed tray Click OK to return to the Control Panel Selecting a printer s Default Document Properties Note Document properties set from an application always override document defaults set in the printer s Document Properties sheets However if an application does not set a document property such as page orientation or paper size the printer defaults to the document properties set in the printer s Document Properties sheets From the Control Panel open the Printers folder With the right mouse button click on the printer s icon With the left mouse button click on Document Defaults Click the Advanced tab to change any printer features including TekColor color corrections Click the Page Setup tab to see other features User Manual 2 47 2 Getting Set Up Setting up a PostScript driver for Windows NT 3 51 This update procedure provides printer page size information for Windows NT 3 51 applications However TekColor color corrections and other PostScript Level 2 printer features are not supported by the Windows NT 3 51 PostScript driver Refer to the manuals that were shipped with your printer for instructions on other ways of selecting color corrections Refer to your Microsoft Windows NT documentation for
123. inter queue Then click Next User Manual 2 37 2 Getting Set Up 7 In the Install PostScript Printer from PPD dialog box select the directory and drive for the printer s CD ROM and the ADOBEPS4 directory Select your printer then click Next m Select Tektronix Phaser 350 if you have the standard version of the printer Select Tektronix Phaser 350 600x300 if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No See page 2 29 for instructions on printing a copy of the printer s startup page 8 In the Local Port Selection dialog box select the port you want to use then click Next You can configure the port in this dialog box at any time 9 In the Add Printer dialog box type in the printer s name select the printer as default and decide if you want to print a test page Click Next to continue 10 If you see the Different Versions Detected dialog box click Next to update the files from the printer s CD ROM 11 When the installation is finished the Tektronix Phaser 350 Properties dialog box appears Make selections in the driver referring to Chapter 3 for more information on printer options Note Refer to the Adobe PostScript Printer Driver User Guide on the printer s CD ROM USRGUIDE PDF for more detailed information on the AdobePS 4 driver 2 38 Phaser
124. inter Features Color Correction Properties Device Options tab Printer features Color Correction Print Properties Advanced tab Printer features Color Correction Image Smoothing Enabled Disabled Features tab Color Correction gt Options gt Printer Features Color Correction Properties Device Options tab Printer features Color Correction Print Properties gt Advanced tab Printer features Color Correction These features are available with the printer s Extended Features option only User Manual 3 3 3 Printing Basics 3 4 Using the Microsoft PostScript driver with Windows 95 To select printing options follow these steps 1 Inthe Printers window click the Phaser 350 printer icon with the right mouse button then select Properties from the menu 2 Click the following tabs to see printing options refer to your Windows 95 documentation for more information on tabs and options m Click the Details tab to see timeout and other options Set the Timeout settings Not Selected Type a value of 0 or between 15 and 999 in this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default is 15 seconds Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely sent t
125. intosh file does not print and a virtual memory VM error appears m You may need to expand printer memory Refer to Memory upgrade on page 8 7 for more information The file does not print or it prints unexpected data Make sure that you have the printer set up to receive the appropriate language PostScript HP GL or PCL5 for that file Refer to Check the printer s language mode on page 6 25 for more information Files sent during power up do not print Before printing a file wait until the printer s front panel displays Ready or the printer s name The printer receives a file on the serial or parallel port but does not print Do not set the wait timeout to 0 Also print files should not have extra characters after the End of Job character Ctrl D Refer to the on line manual on the printer s CD ROM for information on setting timeouts and the Ctrl D character Phaser 350 Color Printer Troubleshooting 6 Printing and installation problems cont d Symptom The printer receives a file on the serial or parallel port The front panel displays Waiting For Data indefinitely Another file sent to a different port causes your computer or network interface to lock up Solution Do not set the wait timeout to 0 Also print files should not have extra characters after the End of Job character Ctrl D Refer to the on line manual on the printer s CD ROM for information on
126. ion on the printer s front panel TekColor Corrections menu m When you print from a supported driver with the Use Printer Setting option your images are printed with one of the following selections Acolor correction utility file if one has been downloaded to the printer The selection on the printer s front panel TekColor Corrections menu User Manual 6 39 6 Troubleshooting When you print from a non supported driver your images are printed with one of the following selections Acolor correction utility file if one has been downloaded to the printer The selection on the printer s front panel TekColor Corrections menu If the colors on your prints are not what you expected and your system administrator has disabled some of the printer s front panel menus ask them what settings are in effect and whether a color correction utility file has been downloaded to the printer You can also print a configuration page to see the current color correction selection see Printing Help Pages from the front panel on page 2 29 for instructions If the LaserWriter Utility does not work The LaserWriter Utility cannot be used if the printer is connected to a print server See your system administrator to temporarily remove the printer from the print server to download any of the PostScript utility files If you are using PC NFS and Windows 3 1 If you have PC NFS software installed on your computer you need to
127. ions Height 13 0 cm 5 13 in Depth 50 8 cm 20 in Width 40 cm 15 75 in Weight 7 kg 15 5 lbs Safety and emissions m Listed UL1950 Information Technology Equipment m Certified CSA Standard C22 2 No 950 M 89 Safety of Information Technology Equipment Including Electrical Business Equipment m T V licensed EN60950 m Class B compliant computing device pursuant to sub part J of Part 15 of FCC rules m Conforms to EC EN55022 1986 EN60555 2 1986 EN50082 1 1992 User Manual 9 9 9 Regulatory Information and Specifications 9 10 Phaser 350 Color Printer Index A accessories optional 2 4 ordering 8 1 8 2 standard 2 2 Acrobat Reader installing ona PC 2 50 adapters ordering 8 3 addingink 5 1 5 2 adding memory 8 7 adjusting printed colors 4 3 Adobe IntelliSelect 3 40 Adobe Photoshop 3 24 plug in 2 52 Adobe PostScript driver 3 9 Adobe Type Manager ATM 3 44 alcohol pre soaked cloth 5 12 purity 5 12 applications color adjusting 4 9 QuickDraw GX 2 57 ASCII files printing 3 20 asterisk default setting 2 28 ATM software 3 42 installing ona PC 2 51 automated fax systems HAL EuroHAL 6 2 automated information system HAL 3 22 3 23 3 41 6 33 automatic language selection 3 40 AutoSelect button 3 34 banding on prints cleaning 5 14 blue color adjust 4 6 buttons front panel 2 27 7 2 C cables ordering 8 3 Cancel button 7 2 Check Print resetting the timeout 4 14 Chooser
128. is set to 999 hours Since the printer uses ink during warm up from a power off condition and when exiting Energy Star mode you can reduce ink consumption by leaving the printer on To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends 7 8 Phaser 350 Color Printer Using the Front Panel 7 Selecting the cleaning page source The printer picks sheets of paper from a designated media tray as part of its self maintenance and jam recovery routines The default cleaning page source for the printer is the upper tray When the Lower Paper Tray Assembly is installed you can change the source of the cleaning page to the lower tray to prevent the printer from using transparencies or letterhead loaded in the upper paper tray You can change the cleaning page source through the front panel by sending a PostScript language file to the printer refer to the printer s CD ROM or through the World Wide Web refer to the PhaserShare Status Software User Manual To change the cleaning page source from the printer s front panel follow these steps 1 While the Ready message is displayed press the Menu button The printer displays the first item in the setup menu Help Pages lt gt Menu 2 Using the left arrow lt or right arrow gt buttons scroll through the selections until the following message appears Printer Defaults lt gt Menu 3 Press t
129. its sealed wrapper can become distorted causing paper jams Keep paper sealed until you are ready to use it for printing Do not use paper that has been creased or wrinkled Phaser 350 Color Printer Media trays Printing Basics 3 Standard paper trays The printer is shipped with a standard Letter or A4 size paper tray which holds 200 sheets slightly less than one half ream of paper Note The standard paper trays are designed for use with paper media You can use a standard paper tray for printing up to 50 transparency sheets However you must use a Tektronix printer driver to specify Transparency as the media type and confirm the print at the front panel Following these steps ensures the highest transparency print quality Transparency trays If you print on both paper and transparencies consider ordering a separate dedicated transparency tray This lets you quickly switch between paper and transparency print jobs by simply swapping media trays in the printer Optional Letter and A4 size transparency trays have a capacity of 175 sheets approximately three boxes Refer to Optional media trays on page 8 6 for ordering information Lower Paper Tray Assembly An optional Lower Paper Tray Assembly extends the printer s capabilities Its 500 sheet capacity adds to the 200 sheet capacity of the standard paper tray for high volume printing environments When the upper tray is loaded with a second media type such as transparen
130. l 2 7 Installing the optional Lower Paper Tray Assembly 2 7 Unlocking the transit restraint 2 10 Installing the maintenance tray 2 11 Loading ink sticks 2 13 Selecting a media tray configuration 2 14 Loading media trays 2 15 Connecting the printer 2 20 Printer ports 2 20 PhaserShare network and serial connections 2 22 Parallel connection 2 23 SCSI peripheral devices 2 24 Turning on the printer 2 25 As the printer warms up 2 26 Front panel controls 2 27 Accessing the front panel menu 2 27 Selecting a language for the front panel 2 28 Help Pages overview 2 29 Installing the printer s software 2 30 PC Windows software 2 31 Macintosh software 2 52 Workstation software 2 61 User Manual vii 3 Printing Basics Printing from different platforms 3 1 Printing from aPC 3 2 Printing from a Macintosh 3 14 Printing from a workstation 3 20 Printing from specific applications 3 23 General hints and tips 3 23 Windows applications 3 23 Macintosh applications 3 24 Selecting print features 3 25 Print quality modes 3 27 Color corrections 3 28 All about media 3 29 Media size and weight 3 30 Margins and image area 3 31 Media and ink handling tips 3 32 Media trays 3 33 Establishing a default media tray optional 3 34 Printing letterhead 3 35 Printing transparencies 3 36 Transparency quality tips 3 37 Manual feed printing 3 38 Printer languages PostScript HP GL PCL5 3 40 Fonts 3 41 Resident typefaces PostScript 3 41 Printer s Extended Featur
131. lication uses a unique PDF file 1 Locate the TKPH3501 PDF On the printer s CD ROM in the QUARK directory m On the Printer Software for Windows diskette in the QUARK directory 2 Copy the TKPH3501 PDF file to the PDF subdirectory of the Quark application on your hard disk For example COPY TKPH3501 PDF C XPRESS33 PDF 2 32 Phaser 350 Color Printer Getting Set Up 2 Aldus and Adobe applications Aldus and Adobe applications such as PageMaker and FreeHand use PostScript printer description PPD files Refer to your applications documentation for details on using PPD files Note To add PPDs for printers other than the Phaser 350 printer open the WIN95_NT directory on the printer s CD ROM 1 Locate the printer s PPD files m On the printer s CD ROM in the WIN95_NT directory m On the Printer Software for Windows diskette at the top level 2 Select a PPD file m Use TK350171 PPD if you have the standard version of the printer m Use TK350691 PPD if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No See page 2 29 for instructions on printing a copy of the printer s startup page 3 Copy the PPD file to the directory on your hard disk where other PPD files are located For example the subdirectory in FreeHand s File Manager containing printer description fil
132. ll want to add the optional 500 sheet Lower Paper Tray Assembly to supplement the standard paper tray The Lower Paper Tray is also convenient when you want to print on paper lower tray and another media such as transparency letterhead or label stock upper tray With dual tray capability you can print on different media directly from the printer driver without the need to leave your computer to switch trays Note The Lower Paper Tray Assembly supports printing on paper only Transparency printing Transparency tray If you often print transparencies you can save time and effort by purchasing an optional transparency tray dedicated for printing transparencies Using both paper and transparency trays you can easily print on several types of media by simply swapping trays There is no need to load and unload trays when changing between media types 2 14 Phaser 350 Color Printer Getting Set Up 2 When you add the Lower Paper Tray Assembly to the printer you can select between paper printing lower tray and transparency printing upper tray directly from the printer driver without leaving your computer Refer to Optional media trays on page 8 6 for ordering information Standard paper tray You can use the standard paper tray to print on transparencies However when you print you ll need to follow these instructions a Select Transparency as the Media Source in the Tektronix printer driver b When the printer s front
133. llers carry the print media from the media tray and manual feed slot through the printer Occasionally stray ink particles become attached to the paper feed rollers creating slick roller surfaces When media feed problems or ink smears appear on prints you can generally correct the problem by cleaning the media feed rollers Refer to Using isopropyl alcohol on page 5 12 for more information Sample ink smear paper feed rollers 9101 61 User Manual 5 19 5 Caring for Your Printer 1 Open the front cover 9682 23 Caution Hot surfaces exist behind the upper paper feed rollers To avoid personal injury during cleaning procedures do not reach in behind the paper feed rollers 2 Grasp the maintenance tray by the front edge and lift up while sliding it out of the printer Keep the maintenance tray upright Note Once the maintenance tray has been partially used it leaks drum fluid if tipped Contact with the drum fluid poses no known health risk refer to page 9 6 for more information 5 20 Phaser 350 Color Printer Caring for Your Printer There are two sets of upper paper feed rollers located above the maintenance tray One set of rollers is rubber the other set is white plastic The rubber rollers are mechanically linked to companion rubber rollers located under the maintenance tray Turning the lower rubber rollers also turns the upper rollers To clean the upper rubber rollers use either the pre p
134. lor mode for good print quality at 6 pages per minute m Standard mode for better print quality at 4 pages per minute m Enhanced 600 x 300 mode for the best text and image quality at 2 pages per minute Requires the printer s Extended Features option 1 2 Phaser 350 Color Printer Introduction 1 PhaserLink software printer control and information access PhaserLink software provides a breakthrough in printer control and information access Rather than use vendor proprietary printer specific and platform specific management utilities PhaserLink software provides this function using HTTP HyperText Transfer Protocol the basis for World Wide Web browsers This allows you to use a standard web browser to view printer status control printer configuration and link to online documentation via the World Wide Web Note To use PhaserLink software the printer must be connected to a network running TCP IP Refer to the PhaserShare Network Cards and Software System Administrator Manual for complete details Easy to use and maintain Designed for the business office environment the Phaser 350 printer is a fast easy to use printer When the printer is low on ink you just drop in Tektronix ColorStix solid ink sticks and continue printing Each ColorStix solid ink stick has a unique color and shape to simplify loading To order ColorStix solid ink sticks transparencies paper or other supplies refer to the supplies information
135. lt value is 40 seconds for the wait timeout Change the value in the WaitTimeOut line to 999 4 Use one of the following methods to send the CONFIG PS file to the printer m PC users Use the DOS COPY command to send the file to the printer Windows 3 1 users can also use the Copy command in the File Manager Workstation users Send the file to the printer as you would any PostScript file User Manual 6 31 6 Troubleshooting Printed colors are not what you expected In general m Select another Color Correction option in a supported driver and print your image again refer to Color correction descriptions on page 4 6 for more information m Ifyou are not using a supported driver and are sharing the printer with other users on a network another user may have changed the printer s color adjustment setting Refer to Sharing the printer on a network on page 6 39 for more information If you use the driver s Use Printer Setting option and printed colors are not what you expected check the following Aselection may have been made in the TekColor Correction menu on the printer s front panel These settings change the printer s color correction setting A color correction utility file may have been downloaded to the printer These files change the printer s color correction setting Refer to Sharing the printer on a network on page 6 39 for details on how these settings affect prints made fro
136. ly for paper printing is available for the printer With a 500 sheet capacity the Lower Paper Tray Assembly transforms the printer into a high volume printing solution for networked environments Using the optional Lower Paper Tray Assembly you can configure the printer for dual tray printing capability Two trays are especially useful if you commonly print on several types of media for example office paper in the lower tray and transparencies letterhead or label media in the upper tray To order use these Tektronix order numbers Order number Description Z340LTA Lower Paper Tray Assembly holds 500 sheets of paper US Letter size paper tray Z340LTA Option 01 Substitute A4 metric size paper tray User Manual 8 5 8 Supplies Accessories and Expanding your System Optional media trays The printer is shipped with a Letter or A4 size paper tray Additional trays can be ordered for convenience For printing transparencies the optional transparency tray is recommended Benefits of multiple media trays 8 6 Order number 436 0301 00 Description Letter size transparency tray 436 0302 01 A4 size transparency tray 436 0293 01 Letter size paper tray 436 0292 01 A4 size paper tray 436 0288 00 Replacement US Letter size tray for Lower Paper Tray Assembly 500 sheet capacity 436 0289 00 Replacement A4 metric size tray for Lower Paper Tray Assembly 500 sheet capacit
137. m a driver 6 32 Phaser 350 Color Printer Troubleshooting 6 Printing PANTONE Colors If Phaser 350 printer s printer specific PANTONE Colors are not printing as expected make sure you are printing with Enhanced 600 x 300 mode with color corrections set to None Refer to Printing the PANTONE Color Chart in the on line manual on the printer s CD ROM for more information There are many variables in process reproduction of colors generated by the Phaser 350 printer any one of which may affect the quality of the PANTONE Color simulation including m Type of ink used on printing press m Type of ink film used on printing press m Effective final resolution m Dot structure halftones If you have questions about PANTONE Color Matching you can get information in the following places m HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 2 for instructions on using HAL and EuroHAL m World Wide Web If you have access to the Internet you can view selected topics on the Phaser 350 printer s web page Access the printer s documentation from this web address http www tek com Color_Printers userdoc introduction html Blue colors look too purple If printed blue colors look too purple print your document with the Vivid Color color correction Refer to TekColor corrections making the best selection on page 4 3 for
138. make the following selection in the Network Options dialog box 1 2 From the Main window double click the Print Manager icon From the Options menu in the Print Manager select Network Settings In the Network Options dialog box uncheck the Print Net Jobs Direct box Click OK 6 40 Phaser 350 Color Printer Chapter Using the Front Panel Front panel overview The printer s front panel provides you with information about the printer s operation as well as buttons for accessing printer menus Front panel indicators The front panel also includes two indicator lights 1 Power green LED 2 Error red LED o Power 1 CD X Error 2 t Exit 9101 68 Indicator On Blinking Off 1 Power The printer is on and ready for The printer is processing or The printer is not ready or operation printing an image there is an error The printer is in interactive mode you have pressed the Menu button 2 Error If the indicator is on after the The printer requires attention Normal operation there are power up sequence the printer s ink is low for example no print engine or controller controller board detects an error board errors that is not user correctable the printer requires service User Manual 7 1 7 Using the Front Panel Front panel buttons 1 The Exit button allows you to perform these menu functions Back up a level of the menu without making a selection Exi
139. mata is a registered trademark of H Berthold AG Windows is a registered trademark of Microsoft Corporation Novell NetWare is a registered trademark of Novell Inc UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Ltd PCL is a registered trademark of Hewlett Packard Corporation PANTONE Colors generated by the Phaser 350 Color Printer are four and or three color process simulations and may not match PANTONE identified solid color standards Use current PANTONE Color Reference Manuals for accurate colors PANTONE Color simulations are only obtainable on these products when driven by qualified Pantone licensed software packages Contact Pantone Inc for a current list of qualified licensees Pantone Inc 1988 All trademarks noted herein are either the property of Tektronix Inc Pantone Inc or their respective companies The method of printing employed by Tektronix Phaser 350 Color Printer is covered by U S Patent No 5 372 852 Purchase of a Tektronix Phaser 350 Color Printer provides a purchaser with a license under claims 1 3 20 and 22 of the 852 patent but not a license under other claims of that patent which cover methods of printing using inks having specific properties Use of solid ink sticks manufactured by any other party and having these specific properties with a Tektronix Phaser 350 Color Printer is not licensed
140. ming inside the printer m When installing anew maintenance tray push on both sides of the tray to latch it firmly into the printer m Periodically clean the printer to keep it operating in peak condition Refer to cleaning details in Chapter 5 m Fan the paper before loading it into the upper and lower paper trays For additional information on loading media trays refer to All about media on page 3 29 m Use standard grade paper 60 120 g m 16 32 Ib use the manual feed slot for thick papers Do not use three holed paper perforated paper legal size paper or envelopes m Wait until a front panel message prompts you before feeding a second sheet of paper or transparency into the manual feed slot Keep paper and other supplies clean and free from dust Paper that has been sitting out of its sealed wrapper can become distorted causing paper jams Keep paper sealed until you are ready to use it for printing Do not use paper that has been creased or wrinkled Caution Never attempt two sided or two pass printing on any type of media Ink already present on the media will offset onto the internal paper path requiring you to perform cleaning procedures Excessive buildup of ink in the paper path may cause paper jams After you clear the jammed media the printer feeds a cleaning page to remove a partial image that may be on the printdrum Once the printdrum is cleared the printer outputs the original image on a second pag
141. more information User Manual 6 33 6 Troubleshooting Using the Tektronix halftone screens Tektronix halftone screens are designed for Tektronix printers and improve print quality over application set halftone screens The Setscreen Off SCRENOFEPS utility file redefines some PostScript operators such as the setscreen setcolorscreen and sethalftone By default the printer prevents applications from overriding the Tektronix proprietary halftone screens Use the following utility files depending on your computer type to control application defined halftone screens in your prints Macintosh file name PC file name Setscreen On SCRENON PS Setscreen Off and SCRENOFF PS LaserWriter Utility Macintosh users 1 Refer to Using the Macintosh Installer on page 2 53 for instructions on installing the utility files from the Phaser 350 printer s CD ROM 2 Select the appropriate printer in the Chooser 3 Locate the LaserWriter Utility in the PhaserTools folder on your hard disk and double click its icon to start the application 4 Choose Download PostScript File from the Utilities menu 5 Select either the Setscreen On or the Setscreen Off file from the list then click Open These files were installed in the Printer Utilities folder inside the PhaserTools folder 6 Atthe prompt Save PostScript output as you are asked for a file name for saving printer output Use either the default name given in the edit box
142. n your printer Your Phaser 350 printer is added to the Printers window 2 36 Phaser 350 Color Printer Getting Set Up 2 Setting up the Adobe PostScript driver for Windows 95 Note The files for this driver are available only on the printer s CD ROM If you already have the driver installed and you are only adding a printer such as the Phaser 350 printer open the Control Panel double click the Adobe driver icon then continue with Step 7 Insert the printer s CD ROM into your CD ROM drive Click the Start icon in the taskbar on your screen In the menu that appears click Run In the Run window type in the drive the CD ROM is in followed by the ADOBEPS4 directory and the file name SETUP EXE and click OK For example C ADOBEPS4 SETUP When the AdobePS4 PostScript Printer Driver Setup dialog box appears click the Read button if you wish to see a text file with driver instructions Click Next to continue or Exit to quit In the Install Setup Program dialog box decide if you want to copy the Adobe driver setup program to your hard disk then click Next If you selected Yes continue with the on screen instructions In the Printer Type dialog box select your printer s connection m Select Local Printer if your printer is connected directly to your computer then click Next Select Network Printer if you are accessing your printer through a network Click Browse to search the network and select a pr
143. n The front panel displays the following message Help Pages lt gt Menu The full set of menus is now available 7 4 Phaser 350 Color Printer Using the Front Panel 7 Front panel menu map Phaser 350 Menu Map scrolls backward through available selections Press scrolls forward through available selections enters the next sub menu exits without making a change accepts the displayed value as the new settin Help Pages p i g i Exit ja Menu Menu Map Demonstration Pages Configuration Page RGB Color Sampler E gt O Startup Page CMYK Color Sampler Page Count i Exit lt gt View g gt L TekColor Correction t Vivid Color default Commercial 3 Display Monochrome Cait E ewu gt swop None A Euroscale Print Quality T Fast Color Enhanced 600 x 300 Cet E a ent standard default Printer Defaults efault Tra nergy Star Timeou Default Tray Energy Star Ti t T Startup Page Check Print Exit aan gt Menu SCSI Startup Mode Check Print Timeout Cleaning Page Source Serial Settings t Baud Rate Parity Exit gt Menu gt gaa Sen Flow Control top Bits Network Settings TCP IP NetWare Ti Menu EtherTalk or TokenTalk HTTP Service Support Exit gt DE Cool Down For Power Off Engine FW Version aa x Menu Head Serial Numbe
144. n the Lower Paper Tray Assembly and letterhead in the upper paper tray You can have the default media tray selection set for printing office paper in the lower tray When you want to print on letterhead in the upper tray you will need to change the default media tray setting to Upper Supported printer driver users can choose between the upper and lower trays directly from the printer driver If you attempt to print transparencies using a non supported driver the printer uses the printing mode of the tray paper and produces unsatisfactory results To print transparencies from the upper paper tray use a supported printer driver and explicitly select Transparency or purchase a dedicated transparency tray Refer to Optional media trays on page 8 6 3 34 Phaser 350 Color Printer Printing Basics 3 Printing letterhead Letterhead must be loaded face up in the standard paper tray with the bottom edge of the page closest to the paper tray handle 412345678 L 9101 17 Caution Some letterhead may be printed using ink that will offset onto printer internal parts during the overprint requiring you to perform cleaning procedures Run several test sheets of letterhead to check for letterhead smearing before attempting a large print job User Manual 3 35 3 Printing Basics Printing transparencies Tektronix transpa
145. n the upper tray Caution To avoid damaging the printer let the printer cool down for at least 30 minutes before you begin installing a Lower Paper Tray Assembly This provides sufficient time for the melted ink to solidify User Manual 2 7 2 Getting Set Up Warning The printer is not permanently attached to the Lower Paper Tray Assembly When moving the printer first disconnect it from the Lower Paper Tray Assembly and then move each unit separately Moving the printer incorrectly may cause damage or personal injury The printer weighs about 32 kg 70 lbs Do not attempt to lift the printer without the assistance of another person 9101 57 Install the Lower Paper Tray Assembly using these steps 1 Remove the tray from the Lower Paper Tray Assembly Remove the shipping block from the tray and replace the tray in the Lower Paper Tray Assembly 2 Place the printer on top of the Lower Paper Tray Assembly Note To ensure proper printer operation install the printer and Lower Paper Tray Assembly on a flat surface having no more than 3 degrees of tilt This is approximately equivalent to lifting one side of the printer 2 cm 0 75 inches off of a flat surface 2 8 Phaser 350 Color Printer Getting Set Up 2 3 Make sure that the left and right alignment pins fit in the holes in the base of the printer 4 Plug the Lower Paper Tray Assembly cable into the printer R YN 4 es P N 9101 02
146. nfiguring the driver 1 Note Open the Printers dialog box if it is not still displayed From the Control Panel double click the Printers icon In the Printers dialog box choose your printer from the list of installed printers Click the Set As Default Printer button if you want to select your printer as the default Click the Connect button the Connect dialog box appears Select the port your printer is connected to The printer s configuration page contains the information you need to set up the printer s port Interface Select Then do the following Parallel LPTx Go to Step 6 Serial COMx 1 Click the Settings button to open the Settings dialog box 2 Fill in each item based on your printer s configuration then click OK Refer to your Microsoft Windows documentation for details or ask your network administrator for help Network Network port 1 Click the Network button to open the LPTx or COMx Printers Network Connections dialog box 2 Fill in each item based on your printer s configuration then click OK Refer to your Microsoft Windows documentation for details or ask your network administrator for help You can use the FILE port to save a document to a PostScript file instead of sending it to the printer For more information see your Microsoft Windows documentation Phaser 350 Color Printer Getting Set Up 2 6 Set the Timeouts These options regulate your computer s
147. ng situation and try the suggested color correction Phaser 350 Color Printer Printing Beyond the Basics 4 Printing objective or problem Color correction to use Turn off all color corrections None Using PANTONE Colors Brightest most vibrant colors Vivid Color Overhead transparency presentations Blue colors are printing too purple Colors are washed out or faded Colors should match computer display screen Simulate Display Colors are too dark Colors should match a printing press standard SWOP Press Euroscale Press Commercial Press Print in gray scale Monochrome Use printer s current color defaults Use Printer Setting Use Adobe s standard color conversions Raw CMYK Raw RGB For other ways of matching the screen s colors use ColorSync color matching on a Macintosh or use host color correction in Windows 95 refer to the printer s CD ROM or Tektronix World Wide Web site for more information User Manual 4 5 4 Printing Beyond the Basics Color correction descriptions 4 6 Turning off all color corrections If you do not want to use any TekColor color corrections you can specify no corrections from a supported driver or with utility files or from the printer s front panel Select None when you are doing the following m Using applications that do their own color adjusting m Using ColorSync on a Macintosh or host color correction
148. nter When using a shared printer you should set this option to a larger value such as 900 seconds 15 minutes to avoid these unnecessary timeouts Type a value between 45 and 999 in this text box the default setting is 45 seconds m Click the Paper tab to see media options such as media sizes media trays and media types m Click the Graphics tab to see graphics options Note Use the Print Quality selections in the Device Options tab instead of the Resolution Options in the Graphics tab See page 3 5 for details Note Ifyou are using host color correction you need to make selections in the Graphics and Device Options tabs Refer to the on line manuals on the printer s CD ROM for more information on host color correction m Click the Device Options tab to see printer specific options such as color corrections Phaser 350 Color Printer Printing Basics 3 m Click the PostScript tab to see PostScript related options The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on your computer screen and your job does not print Click one of the following in the PostScript header field Select Download header with each print job This option downloads PostScript header information with each print job Click the Send Header Now button to save the PostScript header information in
149. o the printer When using a shared printer you should set this option to a larger value such as 900 seconds 15 minutes to avoid these unnecessary timeouts Type a value between 45 and 999 in this text box the default setting is 45 seconds If you are having timeout problems also see Printer s timeout on page 6 31 for information on setting the printer s timeout m Click the Paper tab to see media options such as media sizes media trays and media type m Click the Graphics tab to see graphics options Note Use the Print Quality selections in the Device Options tab instead of the Resolution Options in the Graphics tab See page 3 5 for details Note Ifyou are using host color correction you need to make selections in the Graphics and Device Options tabs Refer to the on line manuals on the printer s CD ROM for more information on host color correction Phaser 350 Color Printer Printing Basics 3 m Click the Device Options tab to see printer specific options such as color corrections m Click the PostScript tab to see PostScript related options m The PostScript header contains important PostScript information that must accompany each print job it is not a banner page printed with each job If an option is not selected an error message is displayed on your computer screen and your job does not print Click one of the following in the PostScript header field Select Download header with each print job This
150. on m You can get tips on printing from specific applications such as QuarkXPress and PageMaker from the Tektronix World Wide Web site http www tek com Color_Printers userdoc introduction html m Information on printing from specific applications is also available by contacting HAL the Tektronix automated information system Refer to Using the automated fax systems on page 6 2 Text prints in Courier font The font you have specified is not available The standard Phaser 350 printer supports 17 resident fonts An additional 52 fonts are optionally available for a total of 69 fonts Other fonts must be downloaded or available on a SCSI font disk Refer to Fonts on page 3 41 and to Installing the printer s software on page 2 30 The image does not finish printing the printer times out PC users If you are using the serial or parallel port use the MODE command to set the PC s communication parameters For example MODE LPT1 P for parallel port LPT1 MODE COM1 9600 N 8 1 P for serial port COM1 m Windows users Double click on the Control Panel Double click the Printers icon Choose your Tektronix printer Click the Connect button Change the Transmission Retry to 850 m Parallel port printing If you get a timeout from the Connect dialog box change the Ports selection from LPTX to LPTX DOS Some Windows installations may say LPTX OS2 X is either 1 2 or 3 The area of paper
151. on file The file is installed automatically with Easy Install Refer to Chapter 2 for instructions on installing the printer s software Once the file is installed the printer s name appears alphabetically in the list of installed printers in the QuarkXPress custom Page Setup dialog box Adobe Photoshop The PhaserPrint software plug in operates within the Photoshop application to improve the image data transfer time from your Macintosh to your printer Use the installer application on the printer s CD ROM or diskettes to install the PhaserPrint software plug in The file is installed automatically with Easy Install Refer to Chapter 2 for instructions on installing the printer s software Once the file is installed select PhaserPrint from the Export pop up menu in the File menu and make printing selections Refer to the on line manuals on the printer s CD ROM for details on using the PhaserPrint software plug in Pantone If you are using an application that produces PANTONE Colors see the on line manual on the printer s CD ROM for information on color library files available for specific applications Other applications To use the printer with Aldus PageMaker or FreeHand and other applications use the installer application on the printer s CD ROM or diskettes to install the PPD printer description files Refer to Chapter 2 for instructions on installing the printer s software Once the files are installed you can us
152. on on using the error handler General things to check for Macintosh users m Open the Chooser and select a supported driver such as the LaserWriter 8 x and your printer Ifthe driver isn t installed or properly set up with your printer refer to Macintosh software on page 2 52 for instructions m Make sure that Background Printing is turned off m Close the Chooser and try printing again If you are having trouble printing from the Finder in System 7 1 for example if the driver s dialog boxes are not opening it may be because the Finder doesn t have enough allocated memory Reinstall a supported driver to automatically allocate enough memory for printing from the Finder m For PCI based PowerMacs you should be using the latest version of Open Transport available from Apple Computer User Manual 6 21 6 Troubleshooting Windows users general Check to make sure that you have configured the communications ports and the Handshake option correctly Refer to Printing Help Pages from the front panel on page 2 29 for information on printing a configuration page Make sure that you are using the correct cables for your computer and printer See Interface cables and adapters on page 8 3 for cable information Windows 3 1 users Make sure that your printer is connected to the port you selected in the driver s Printers Connect dialog box Check the Options dialog box to make sure Printer no
153. one TekColor color correction option in a supported driver if you are using ColorSync color matching on a Macintosh or host color correction in Windows 95 refer to the printer s CD ROM or Tektronix World Wide Web site If you are using an unsupported driver If you are not using one of the printer drivers shipped with the printer or another PPD driven driver then use the downloadable utility files or the printer s front panel to select color corrections User Manual 4 9 4 Printing Beyond the Basics Printing and using the color sampler charts You can print color sampler charts from your printer to see how the colors as specified from within an application will look when printed Having a pre printed sample of each color can help you save time in selecting the right color for your use The printer s color sampler files are available from a variety of sources according to the following table Printing color sampler charts Color Sampler Charts Print from the Print from CD ROM and Download from World Wide Web front panel Diskettes Visit the Tektronix web site See page 2 29 See Printing the Color Sampler _http Avww tek com Color_Printers support Charts on the CD ROM or use PhaserLink software to print sampler charts from your web browser CMYK sampler chart cyan magenta yellow J 4 4 and black color model RGB sampler chart red green and blue color model y y y HSB sampler chart hue
154. opens showing the location of the PPD files you have installed in the Printer Descriptions folder in the Extensions folder inside your System Folder Click one of the following PPDs and click Select m Use TK350171 PPD with the standard version of the printer m Use TK350691 PPD with the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No See page 2 29 for instructions on printing a copy of the printer s startup page 9 In the dialog box that appears select the appropriate items under Installable Options then click OK 10 Click the Chooser s close box 2 60 Phaser 350 Color Printer Getting Set Up 2 Workstation software PhaserPrint software for UNIX demo For UNIX environments Tektronix offers the optional PhaserPrint software PhaserPrint software includes driver selectable printer options and provides fast raster file and screen copy printing to Tektronix color printers The printer s CD ROM contains a demonstration copy of the PhaserPrint software and an on line instruction guide in the UNIXDEMO directory To purchase a licensed copy of PhaserPrint software see page 8 9 for instructions Downloadable printer utility files Note Refer to the on line manuals on the printer s CD ROM for more information on printing from a workstation If you do not have a licens
155. option downloads PostScript header information with each print job Click the Send Header Now button to save the PostScript header information in the printer then select the Assume header is downloaded and retained option This option makes print files a little smaller and faster than the first option but you need to click the Send Header Now button every time the printer is turned off or reset m Click the Advanced button to see more options Select Use PostScript Level 2 features Click OK when finished Note For faster printing select Binary communications protocol under Data format User Manual 3 5 3 Printing Basics 3 6 Using the AdobePS 4 driver with Windows 95 To select printing options follow these steps 1 Inthe Printers window click the Phaser 350 printer icon with the right mouse button then select Properties from the menu 2 Click the following tabs to see printing options refer to your Windows 95 documentation for more information on tabs and options m Click the Details tab to see timeout and other options Set the Timeout settings Not Selected Type a value of 0 or between 15 and 999 in this text box to change the number of seconds Windows waits before notifying you that a printer is off line The default is 15 seconds Transmission Retry On large or multiple page documents you may see an Alert message that the printer is no longer accepting data before the job is completely sent to the pri
156. osh printer driver 3 16 User Manual Index 9 troubleshooting image quality problems 6 6 media feeding or jamming problems 6 6 network problems 6 8 operational hints 6 12 TrueType fonts 3 43 turn on printer 2 27 two prints after jam 6 14 U UNIX workstations installing printer software 2 61 Use Printer Setting color correction description 4 8 Macintosh printer driver 3 16 used ink 5 4 5 7 using color 4 2 4 4 using EuroHAL 6 1 utilities CD ROM 2 1 diskettes 2 1 utility files 2 61 V Vivid Color color correction description 4 6 Macintosh printer driver 3 16 W warming up 2 27 5 18 7 8 waste tray emptying 5 4 fluid precautions 5 5 weight paper 3 30 WIN INI file editing 3 45 Index 10 Phaser 350 Color Printer Windows 3 1 driver Features tab 3 9 fonts 3 45 Job Control tab 3 10 6 19 Paper tab 3 9 PostScript header 3 10 6 19 PostScript tab 3 9 6 19 problems with printer fonts 6 38 problems with setting page sizes 6 36 timeouts 6 29 using 3 9 6 19 using fonts 3 45 Windows 95 driver adding printers 2 34 2 37 2 43 2 50 2 51 Details tab 3 4 3 6 Device Options tab 3 5 3 6 Graphics tab 3 4 3 6 Paper tab 3 4 3 6 PostScript Header 3 5 3 7 PostScript tab 3 5 3 7 problems with printer fonts 6 38 timeouts 3 4 3 6 3 9 6 29 using 3 4 3 6 3 9 Windows printer driver configuring 2 40 timeouts 2 41 workstation software EasyCopy X 3 22 PhaserPrint 3 21 PhaserSym 3 22 workstations PhaserPrint sof
157. other printer software click Install in the Easy Install window Or select Custom Install from the pull down menu available with the installer on the CD ROM only Then select the Screen Fonts item and click Install Fonts are installed in the Fonts folder inside your System Folder 4 Select the printer font you want to use within an application and see the same font on the screen 3 44 Phaser 350 Color Printer Printing Basics 3 Using fonts with Windows Before printing you need to make sure the fonts specified in your document are installed in the printer or are set up correctly in Windows If you request a font in an application that is not resident in the printer or is not correctly installed in Windows the text is printed in the Courier typeface Or to use fonts that are not resident in the printer do one of the following m Use a font downloader supplied with your font package to download the desired font to the printer m Edit your WIN INI file so the Windows driver automatically downloads the fonts you need as part of a print job Refer to your Microsoft Windows documentation for details on this procedure Some font packages automatically update the PostScript port entries in your WIN INI file when you reinstall the fonts Refer to the font package s documentation for instructions For more information on using fonts with Windows request a document catalog from HAL or EuroHAL the Tektronix automated fax system
158. others The printer s CD ROM contains a demonstration copy of PhaserPrint software and an on line instruction guide in the UNIXDEMO directory If you would like to purchase a licensed version of PhaserPrint software contact your dealer local Tektronix office or in the United States call 1 800 835 6100 User Manual 3 21 3 Printing Basics VMS workstations To print from VMS workstations the optional PhaserSym utility a VMS print symbiont functions as a driver for selecting printing options and as a queue manager PhaserSym software is compatible with DEC workstations running VAX VMS version 5 0 and later PhaserSym software communicates over the printer s optional TCP IP Ethernet interface and is required for proper communication with the printer The optional EasyCopy X software provides fast raster image printing to Tektronix printers For more information m World Wide Web If you have access to the Internet you can view selected topics on the Phaser 350 printer s web page Access the printer s documentation from this web address http www tek com Color_Printers userdoc introduction html m HAL Request a document catalog from HAL or EuroHAL Tektronix automated fax systems Refer to Using the automated fax systems on page 6 2 for instructions on using HAL and EuroHAL 3 22 Phaser 350 Color Printer Printing Basics 3 Printing from specific applications For printing from most applications
159. ou can generally correct the problem by cleaning the media pick rollers with isopropyl alcohol Refer to Using isopropyl alcohol on page 5 12 for more information 1 Remove the lower paper tray from the Lower Paper Tray Assembly 2 Locate the media pick rollers according to the following illustration i 9682 18 3 Using an alcohol soaked cloth scrub both pick rollers thoroughly 4 Replace the lower paper tray in the Lower Paper Tray Assembly 5 38 Phaser 350 Color Printer Caring for Your Printer 5 Moving Your Printer Waiting 30 minutes before moving Before you move the printer you ll want to wait for the printer to display the Ready message or the printer s network name then turn off the printer using the rear panel On Off switch Caution To avoid damaging the printer let the printer cool down for at least 30 minutes before you move it so that the ink has time to solidify Failure to wait 30 minutes will likely result in an ink spill that will damage the printer s internal components Removing the maintenance tray 1 Remove the maintenance tray from the printer keeping it level Remove empty and replace the waste tray Refer to Emptying the waste tray on page 5 4 for detailed instructions 2 Place the maintenance tray in a plastic bag and seal the bag The maintenance tray contains drum fluid that leaks if the t
160. our computer not on a network 1 At the DOS prompt issue the DOS MODE command by typing the following MODE LPT1 P 2 Start Windows 3 1 3 Open the Control Panel from the Main menu 4 Double click the Printers icon to open the Printers dialog box 5 Click the Connect button to open the Connect dialog box 6 Change the port selection from LPT1 to either LPT1 DOS or LPT1 0S82 depending on the options you see in the dialog box 7 Click OK Phaser 350 Color Printer Troubleshooting 6 Printer s timeout Note This is the basic procedure for changing one of the printer s timeout values For more information on the printer s timeouts refer to the on line manual on the printer s CD ROM You can use the CONFIG PS file to change the PostScript and HP GL job and wait timeout values When sent to the printer your edited version of the CONFIG PS file changes the values in the printer but only while the printer is turned on if the printer is turned off or reset the values return to their defaults To restore your desired timeout settings you must send your edited CONFIG PS file to the printer again Note The CONFIG PS file affects printer operation If the printer is shared on a network using this file may affect the prints requested by other users 1 Locate the utility files in the PHSR350 directory on the printer s CD ROM 2 Copy the CONFIG PS file to your hard disk 3 Open the file using a text editor The defau
161. our computer and printer Click on the Zone your printer is in See your network administrator if you have questions Click on your Phaser 350 printer in the list of printers on the right side of the Chooser Close the Chooser by clicking its close box Phaser 350 Color Printer Getting Set Up 2 Setting up the Adobe PSPrinter Driver The Adobe PSPrinter driver uses printer specific PPDs PostScript Printer Description files for information on a printer s page sizes printing options and media type options To use the Adobe PSPrinter driver with a Phaser 350 printer do the following steps If the printer is busy it may take some time to complete this set up procedure you may want to do this procedure when the printer is idle You only have to set up a printer once Note Refer to the Adobe PostScript Printer Driver User Guide on the printer s CD ROM for more detailed information on the Adobe PSPrinter driver 1 Install the printer s software as described on page 2 53 Select Easy Install to automatically install all of the necessary software or select Adobe PSPrinter Driver and Printer Descriptions in the Custom Install window 2 Open the Chooser 3 Select the PSPrinter driver icon 4 Click on the Zone your printer is in See your network administrator if you have questions 5 Select your printer from the list 6 Still in the Chooser click the Setup button to see a list of options 7 The correct PPD file s
162. oxic Substances Control Act inventory as verified by our suppliers SARA Not reportable RCRA TCLP below hazardous waste levels set by EPA CERCLA No reportable quantity for this material California Prop 65 Not listed Section XVI Other information Original preparation date August 23 1994 R C Tektronix Inc P O Box 500 Chemical Documentation Mail stop 55 769 Beaverton Oregon 97077 Printer information 1 800 835 6100 MSDS information 503 627 7255 User Manual 9 5 9 Regulatory Information and Specifications MSDS for silicone oil Section Product identification Trade name and Tektronix part number Silicone fluid found in maintenance tray 006 7912 00 Product use Used in Tektronix Phaser 350 color printers Section II Information on ingredients Ingredients Polydimethylsiloxane CAS Number 63148 62 9 Hazardous Ingredients None This is not a hazardous material as defined by the OSHA Hazard Communication Standard Section Ill Hazards identification Potential Health Effects Eyes Direct contact may cause temporary discomfort with mild redness and dryness similar to windburn Skin A single prolonged exposure 24 to 48 hours causes no known adverse effect Inhalation Not an irritant to respiratory passages Ingestion Swallowing large amounts could cause discomfort Section IV First aid measures Eyes Flush immediately with water Skin Wipe off and wash with soap and
163. p a PostScript driver for Windows NT 4 0 TekColor color corrections and other PostScript Level 2 printer features are supported by the Windows NT 4 0 PostScript driver Follow the instructions below to update your Windows NT 4 0 PostScript driver for use with a Phaser 350 printer Refer to your Microsoft Windows NT documentation for details on features in the driver Note The Windows NT 4 0 driver does not support the PhaserMatch application These instructions assume a basic familiarity with Windows NT operation and terminology For additional information about Windows NT refer to your Microsoft Windows NT documentation 1 Locate the Microsoft Driver for Windows NT 3 51 and 4 0 for 1386 diskette that was shipped with your printer Insert the diskette into your computer s disk drive 2 Click the Start icon in the taskbar on your screen In the menu that appears click Settings In the Settings menu click Printers 3 Inthe Printers Folder double click the Add Printer icon 4 From the Add Printer menu follow the Add Printer Wizard instructions until the Manufacturers Printers window appears 5 Click the Have Disk button 6 Inthe Install From Disk dialog box type in the disk drive location of the printer s diskette such as A then click OK User Manual 2 45 2 Getting Set Up 2 46 7 A list of Tektronix printers appears Select your printer in the list then click Next m Select Tektronix Phaser 35
164. panel message prompts you load the transparency media confirm your action using the front panel and continue printing c When printing is completed remove the extra transparency media from the paper tray and replace paper media Loading media trays The standard tray shipped with the printer accepts common office Letter size 8 5 x 11 in paper ranging from 16 to 32 lbs 60 to 120 g m An optional A4 size 210 x 297 mm paper tray supports printing on common office A4 size paper Optional transparency trays are also available for Letter size and A4 size transparency printing The optional Lower Paper Tray Assembly can be ordered with either a Letter or an A4 size paper tray for printing on paper ranging from 16 to 32 lbs 60 to 120 g m For more information about media types refer to All about media on page 3 29 Note Samples of paper and transparency media are included in the Media Sampler kit shipped with the printer User Manual 2 15 2 Getting Set Up Loading paper and transparency trays 1 Prior to loading paper in a tray fan the paper to release sheets that are stuck together Note Handle transparencies by the edges and with both hands to avoid fingerprints and creases which can result in poor print quality 2 If you are loading paper in the standard paper tray load up to 200 sheets of common office paper slightly less than one half ream If you are loading transparencies in the standard paper tr
165. perform cleaning procedures You can recycle the paper printed on this printer the same way you would recycle paper from any laser printer User Manual 3 29 3 Printing Basics Media size and weight The standard paper trays optional transparency trays the optional Lower Paper Tray Assembly trays and manual feed slot accept two sizes of media Letter A size 8 5 x 11 in and A4 size 210 x 297 mm Refer to Margins and image area on page 3 31 for details on the size of the image area The following table presents guidelines you should follow when selecting media to use with the printer Tray type Paper type Transparency Label media Letter or A4 Bond Supported Full sheet laser paper trays 16 32 Ib 50 sheet capacity printer labels 60 120 g m Letter or A4 Not supported Supported Not supported transparency trays 175 sheet capacity Lower Paper Bond Not supported Not supported Tray Assembly 16 32 Ib 60 120 g m Manual feed Bond Supported Full sheet laser 16 32 Ib printer labels 60 120 g m Non glossy Cover 50 80 lb 135 220 g m 3 30 Phaser 350 Color Printer Printing Basics 3 Margins and image area The image area is the part of the media where the image appears When the printer places an image on the media the image area is a bit smaller than the actual media size You may need to adjust the page margins in your application software to match the ima
166. r Make sure that the paper fits flat in the tray 2 18 Phaser 350 Color Printer Getting Set Up 2 5 Insert the paper tray into the Lower Paper Tray Assembly 9101 74 User Manual 2 19 2 Getting Set Up Connecting the printer Printer ports The printer can support one optional PhaserShare network card refer to the description for number 1 The printer is shipped with a parallel port available on the rear panel refer to the description for number 2 A SCSI port is also included on the printer s rear panel refer to the description for number 3 Note See Interface cables and adapters on page 8 3 about ordering cables for connecting the printer All ports and network protocols are simultaneously active The printer accepts print jobs on a first come first served basis PHASER 350 7 SQ lt SCSI Disk Parallel sodor D Ta b c oO 1 3 2 9682 02 2 20 Phaser 350 Color Printer Getting Set Up 2 1 PhaserShare card optional The printer accepts one of the following PhaserShare Ethernet card supporting Novell NetWare EtherTalk TCP IP Telnet and FTP protocols m PhaserShare Token Ring card supporting Novell NetWare TCP IP TokenTalk Telnet and FTP protocols PhaserShare LocalTalk serial card The PhaserShare Network Cards and Software System Administrator Manual contains all the information necessary
167. r 350 printer ColorStix ink starter pack Paper tray Letter or A4 size Power cord Maintenance tray Cleaning kit TekColor Care envelope includes the registration card Phaser 350 Color Printer User Manual Phaser 350 printer Media Sampler Phaser 350 printer driver software CD ROM and diskettes PhaserShare Network User Manuals and diskettes optional Parallel cable adapter See Interface cables and adapters on page 8 3 for additional information on interface cables and adapters Phaser 350 Color Printer Getting Set Up 2 9682 01A 2 3 User Manual 2 Getting Set Up Optional accessories When you order one of the printer s optional accessories each is shipped separately in its own box For information on ordering optional accessories refer to Chapter 8 1 Lower Paper Tray Assembly recommended With a 500 sheet capacity the Lower Paper Tray Assembly transforms the printer into a high volume printing solution for networked environments Dual tray printing capability is especially useful if you commonly print on several types of media for example office paper in the lower tray and transparencies letterhead or label media in the upper tray 2 Phaser Copystation The Phaser Copystation adds easy to use walk up color copying capability to the printer Its front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to
168. r Fault History Calibration Date Purge Volume Head Version Exit gt He Language t English default Deutsch i pm C Menu gt Espa ol Italiano Fran ais Japanese K Enhanced print quality 600 x 300 dpi configuration only KK Appears when appropriate PhaserShare card is installed 9682 08 User Manual 7 5 7 Using the Front Panel Printer Help Pages The printer has several Help Pages that you can print from the front panel to learn more about the printer Menu Map The menu map provides a graphical view of the front panel menus The menu map can be used as a convenient navigation aid for quickly determining the location of menu items An online version of the menu map is also available on the World Wide Web Configuration Page The configuration page lists information on the printer s hardware and software configuration and current settings This page is especially useful during network installation and troubleshooting You can print the configuration page through the front panel by sending a PostScript language file to the printer refer to the printer s CD ROM or through the World Wide Web refer to the PhaserShare Status Software User Manual Startup Page The startup page lists the number of pages printed installed interface ports software version numbers installed RAM memory the number of fonts in memory and other useful information By default printing of
169. r application for standard palettes to get you started m Usea color scheme of five or six shades and in a series of images use the colors in a consistent manner throughout the series m Use color to highlight the most important information such as a bar or pie segment in a chart or graph Use color to show relationships between objects such as a range of values Objects with a similar meaning or value should be in similar colors m Use color as graphic elements in the design of newsletters logos and brochures m Avoid red and green combinations these colors are hard for people with red green color blindness to distinguish 4 2 Phaser 350 Color Printer Printing Beyond the Basics 4 TekColor corrections making the best selection The printer s TekColor color correction options provide simulations of different color devices Follow these basic guidelines so that the printer accurately reproduces the colors you want on your prints m For typical business and office printing select the Vivid Color option before printing m For engineering and scientific imaging applications try printing with the Simulate Display option m For graphic arts purposes there are three printing press standards to choose from SWOP Press Specifications for Web Offset Publications Commercial Press and Euroscale Press Color corrections can be selected from printer drivers set in the printer with downloadable utility files or s
170. r as you would any PostScript file 6 28 Phaser 350 Color Printer Troubleshooting 6 Fixing timeout problems in Windows If print jobs are timing out and not printing you may need to increase the timeout values in Windows and in the printer Try one of the following procedures to change the Windows timeout If the Windows procedure doesn t work for you try the DOS procedure Then follow the procedure to change the printer s timeout Windows timeout From Windows 3 1 1 2 Open the Control Panel from the Main menu Double click the Printers icon to open the Printers dialog box Click on your printer s icon Click the Connect button to open the Connect dialog box Increase the Transmission Retry to 950 seconds by typing in the new number Click OK Windows timeout From Windows 95 1 2 Click the Start icon in the taskbar on your screen a menu appears Move the cursor over Settings another menu appears In the menu click Printers the Printers window appears In the Printers window select the Phaser 350 printer icon or Phaser 350 600x300 if you have the printer s Extended Features option then select Properties from the File menu Click the Details tab and increase the Transmission Retry to 999 seconds or higher Click OK User Manual 6 29 6 Troubleshooting 6 30 Windows timeout From DOS and Windows 3 1 Note To use this procedure the printer must be connected directly to y
171. r the pre packaged alcohol soaked cloth or fold a lint free cloth into a two inch square and soak with alcohol Place and hold the cleaning cloth on top of each lower rubber roller pressing to create pressure against the roller Press the middle finger of your other hand flat against a lower roller and turn the roller using the entire length of your finger The lower rubber roller should rotate four or five complete revolutions to ensure proper cleaning Scrub each roller thoroughly If the cloth becomes dirty discard it and use another 9682 13 5 User Manual 5 23 5 Caring for Your Printer If the lower white plastic rollers are dirty clean them using either the pre packaged alcohol soaked cloth or fold a lint free cloth into a two inch square and soak with alcohol Place and hold the cleaning cloth on top of each lower white roller while turning the individual roller with your thumb and forefinger Scrub each roller thoroughly until clean If the cloth becomes dirty discard it and use another 9682 19 Put the maintenance tray back in the printer pushing on both sides of the maintenance tray to latch it firmly in place Close the front cover If the problem persists refer to Cleaning for ink smears paper exit path on page 5 25 5 24 Phaser 350 Color Printer Caring for Your Printer 5 Cleaning for ink smears paper exit path Approximate time to complete 10 minutes If you have already per
172. r you to click Print After printing the document the application quits Selecting printing options Most of the commands in the Printing menu are standard QuickDraw GX driver commands and are documented by Apple see the Macintosh Guide on line document for details The last group of commands in this menu are printer specific Use the Printer Driver Defaults command in the Printing menu to set default options for the selected desktop printer Note The printer defaults dialog box is also available through the Print command in the File menu for QuickDraw GX applications 3 18 Phaser 350 Color Printer Printing Basics Using the Apple LaserWriter 8 x driver From the File menu open the Page Setup dialog box Use the Paper pop up menu to select the printer s supported paper sizes From the File menu open the Print dialog box Select media options and paper trays in the Paper Source field In the Print dialog box click the Options button to see the Print Options dialog box There are printer specific features listed at bottom of the dialog box User Manual 3 19 3 3 Printing Basics Printing from a workstation Overview You can print from a UNIX or VMS workstation through Ethernet Token Ring parallel or serial interfaces Workstation users can print from any application that generates color PostScript Note If you are printing ASCII files directly to the printer you will need PCLS activated on your printer r
173. ray is tipped Keep the maintenance tray level and in a sealed plastic bag while transporting it Caution To avoid damaging your printer and invalidating your printer s warranty remove the maintenance tray before moving the printer Always store a used maintenance tray in a leak proof package When handling the maintenance tray keep it level Never ship a partially used maintenance tray Contact with the drum fluid poses no known health risk Refer to MSDS for silicone oil on page 9 6 for more information User Manual 5 39 5 Caring for Your Printer Locking the transit restraint Refer to the following illustration while performing these steps 1 When the printer displays the Ready message or the printer s name power it down using the rear panel On Off switch The printer places the print head in the locking position Caution To avoid damaging the printer s internal components always turn the printer power off and lock the transit restraint before moving the printer Failure to do so may result in damage to the printers internal components and may invalidate your printer s warranty 2 Locate the transit restraint on the right side of the printer and insert a wide flat blade screwdriver into the transit restraint slot 9101 51 3 While pressing inward with medium pressure turn the transit restraint slot in a clockwise direction to lock the printhead in position The lock button is recessed from
174. rce Terms on product CAUTION A personal injury hazard exists that may not be apparent For example a panel may cover the hazardous area Also applies to a hazard to property including the product itself DANGER A personal injury hazard exists in the area where you see the sign Care of product Disconnect the power plug by pulling the plug not the cord Disconnect the power plug if the power cord or plug is frayed or otherwise damaged if you spill anything into the case if product is exposed to any excess moisture if product is dropped or damaged if you suspect that the product needs servicing or repair and whenever you clean the product Ground the product Plug the three wire power cord with grounding prong into grounded AC outlets only If necessary contact a licensed electrician to install a properly grounded outlet Symbols as marked on product DANGER high voltage S Protective ground earth terminal Use caution Refer to the manual s for information A WARNING If the product loses the ground connection usage of knobs and controls and other conductive parts can cause an electrical shock Electrical product may be hazardous if misused Contents 1 Introduction Overview 1 1 Information roadmap 1 4 2 Getting Set Up Ataglance 2 1 Setting up the printer 2 2 What you get with your printer 2 2 Optional accessories 2 4 Touring the printer 2 6 Registering the printer 2 7 Removing the packing materia
175. ream Microsoft Apple and many others The printer also accepts TrueType downloadable fonts which can be scaled to any point size TrueType fonts look the same on the screen as they do when printed You download a font from a PC or Macintosh the same way you download fonts to any PostScript printer Follow the documentation that was shipped with your fonts User Manual 3 43 3 Printing Basics Macintosh screen fonts Note Ifyou already have these fonts installed on your computer you don t need to install them again The printer s diskettes and CD ROM for the standard version of the printer contain screen fonts for the printer s standard 17 fonts The CD ROM shipped with the Extended Features option of the printer contains the Adobe Type Manager ATM with 69 fonts You need to install the screen fonts on your computer if you want to see the printer s standard resident typefaces on the Macintosh screen If you select a font the printer doesn t have the Macintosh creates a representative font for printing 1 Use either the Phaser 350 printer s diskettes or CD ROM Floppy diskettes Insert the Printer Software for Macintosh diskette into your computer s disk drive u CD ROM Insert the Phaser 350 printer s CD ROM into your computer s CD ROM drive 2 Double click the Phaser 350 Installer icon Click Continue until the Easy Install window appears 3 To automatically install the printer s screen fonts and
176. rency media is recommended for use in this printer as it provides optimal image quality and reliable printer operation Tektronix premium transparency media provides enhanced ink adhesion and print quality Load transparency media in the appropriate Letter or A4 size paper tray For best results Tektronix recommends that you order the optional transparency tray Refer to Chapter 8 for ordering information A label inside the transparency tray indicates the tray s maximum transparency capacity Note Do not use transparency media intended for ink jet or thermal wax printers For best results use Tektronix transparency media Tektronix premium transparencies must be loaded face up in the media tray with the notched corner of the sheet in the back right corner of the tray Tektronix standard transparency media is not notched and can be loaded into the tray in any orientation 9101 72 3 36 Phaser 350 Color Printer Printing Basics 3 Transparency quality tips Note Select the Standard print quality mode in the printer driver for the most vibrant saturated colors on transparencies Use the Enhanced 600 x 300 print quality mode Extended Features option for transparencies containing small text and fine lines Use large type on overheads 18 point type or larger works well Use yellow or other light colors for text on solid
177. rformance select the Binary Mode option 7 From your application choose the Tektronix Phaser 350 as your printer 8 Try printing the document again User Manual 6 19 6 Troubleshooting 6 20 Windows 95 users 1 2 Click the Start icon in the taskbar on your screen a menu appears Move the cursor over Settings another menu appears In the menu click Printers the Printers window appears In the Printers window select the Phaser 350 printer icon or Phaser 350 600x300 if you have the printer s Extended Features option then select Properties from the File menu Click the PostScript tab then click the Advanced button Select Use PostScript Level 2 features Select Binary communications protocol under Data format Click OK when finished Try printing the document again UNIX workstation users Workstation users can use the PhaserPrint software for UNIX to significantly increase printer performance when printing bitmapped images refer to Workstation software on page 2 61 for details Phaser 350 Color Printer Troubleshooting 6 If your file doesn t print If you ve configured a supported driver for your printer but your printer isn t printing try the following suggestions If these suggestions fail to solve the problem copy the Tektronix PostScript Level 2 error handler utility to your printer to determine what is wrong Refer to Using a PostScript error handler on page 6 27 for informati
178. ries and Expanding your System 8 Phaser Copystation PhaserPrint Note The printer s Extended Features upgrade is required to use the Phaser Copystation See page 8 4 for details on the upgrade The Phaser Copystation adds easy to use walk up color copying capability to the Phaser 350 Color Printer The Copystation s front panel controls let you specify the number of copies and select among color gray scale and black and white copying modes You can choose to make copies reduced to 25 or enlarged to 200 of the original s size and you can adjust copies for color balance and lightness Note To order a Phaser Copystation use Tektronix order number 4540 For instructions on connecting a Phaser Copystation to your printer or printer network and for operating instructions refer to the Phaser CopyStation User Manual For printing in Unix environments Tektronix offers PhaserPrint software PhaserPrint software provides fast raster file and screen copy printing to Tektronix color printers PhaserPrint software also provides a graphical user interface for push button control of Tektronix printer features PhaserPrint software works with the workstation s native spooling system to print PostScript files and raster files in the Sun Raster Format SRF xwd SGI RGB and other formats The printer s CD ROM contains a demonstration copy of the PhaserPrint software and an on line instruction guide in the phaserpr unx directory
179. rrection description 4 7 Macintosh printer driver 3 16 Exit button 7 2 extended features printer 3 27 8 4 F Fast Color print mode 3 27 features selecting in a Windows driver 3 3 font sampler printing from a Macintosh 3 45 fromaPC 3 46 Font Sampler Macintosh utility file 3 45 fonts 1 1 3 43 Adobe Type 1 and Type 3 1 2 3 41 downloading 3 43 listed on startup page 8 7 Macintosh screen fonts 3 44 memory upgrade required 8 7 order number 8 7 PCL5 fonts 3 41 resident typefaces 3 41 standard 3 41 TrueType 1 2 3 41 3 43 upgrade fonts 3 41 FONTS PS PC utility file 3 46 front panel button descriptions 2 27 7 2 Check Print 4 14 display line description 7 3 displays 2 27 indicator lights 2 27 7 1 language change 2 28 locking and unlocking 7 4 messages and error codes 6 3 operation 7 1 front panel menu accessing with Menu button 2 27 limited menu selections 2 27 selecting a language 2 28 front panel menu map 7 5 ftp server 6 1 getting help 6 1 gray scale printingin 4 8 GX printer driver see QuickDraw GX printer driver User Manual Index 3 H HAL Highly Automated Library 3 22 3 23 3 41 6 33 HAL automated fax system 6 2 telephone number and instructions 6 2 halftone screens printer 6 34 handling media 3 32 hard disk SCSI selecting 2 24 Help pages printing 2 29 7 6 protected menu mode 7 4 types available 7 6 HP GL 1 2 3 40 HSB Sampler Macintosh utility file 4 10 HSB P
180. s Refer to Using the automated fax systems on page 6 2 for instructions on using these systems Printing font samplers Printing a font sampler from a Macintosh You can print a sample of the printer s resident fonts by downloading the Fonts Sampler utility file to the printer Note Ifyou are using QuickDraw GX and System 7 5 you can print the fonts sampler from the Tektronix Phaser 350 GX printer driver 1 Install the sampler and utility files from either the Printer Software for Macintosh diskette or the printer s CD ROM see Chapter 2 for details 2 Select the appropriate printer in the Chooser User Manual 3 45 3 Printing Basics Locate the LaserWriter Utility in the PhaserTools folder on your hard disk and double click its icon to start the application Choose Download PostScript File from the Utilities menu Select the Font Sampler file from the list then click Open This file was installed in the Samplers folder inside the PhaserTools folder If no output is returned by the printer the LaserWriter Utility displays a dialog box click OK to continue Printing a font sampler from a PC You can print a sample of the printer s resident fonts by downloading the FONTS PS utility file to the printer 1 Locate the FONTS PS file in the SAMPLERS directory either on the printer s CD ROM or the Printer Software for Windows diskette Copy the FONTS PS file to your hard disk or use the file directly
181. s call Tektronix at 1 800 835 6100 Ink handling tips m To ensure optimum print quality and best performance leave the printer turned on overnight and during weekends This reduces cleaning cycles which consume ink E Keep ink sticks clean by storing them in their original containers until you are ready to use them m The ColorStix ink sticks will break if dropped handle them with care Caution Do not load used ink into the printer Reusing waste ink ruins the printhead and invalidates the printer s warranty Discard broken ink sticks Loading broken pieces of ink sticks can cause the ink loading system to jam Use only Phaser 340 350 ColorStix ink sticks The Phaser 350 printer cannot be used with solid ink ColorStix intended for other printers User Manual 5 3 5 Caring for Your Printer Emptying the waste tray Approximate time to complete 3 minutes The waste tray fits inside the maintenance tray which is located behind the front cover You should empty the waste tray anytime you remove the maintenance tray or when the front panel displays the following message Waste Tray Full Open Front Cover 1 Open the front cover 9101 22 Caution Some surfaces inside the printer may be hot Be careful not to touch the areas marked with this caution icon 5 4 Phaser 350 Color Printer Caring for Your Printer 5 2 When you open the front cover the following message appears Waste Tray Full Remove Maintenance
182. s 8 3 Extended Features upgrade 8 4 Optional Lower Paper Tray Assembly 8 5 Optional media trays 8 6 Benefits of multiple media trays 8 6 Memory upgrade 8 7 Font upgrade 8 7 600 x 300 dpiupgrade 8 7 PhaserShare network cards 8 8 Benefits of networking the printer 8 8 Phaser Copystation 8 9 PhaserPrint 8 9 PhaserSym_ 8 10 SCSI hard disk 8 10 User Manual xi xii Regulatory Information and Specifications Declaration of conformity 9 1 Canadian EMC Electromagnetic Compatibility regulatory standards 9 2 FCC Class B warning for 115 VAC equipment 9 2 Material Safety Data Sheets 9 3 MSDS for ColorStix ink sticks 9 4 MSDS for silicone oil 9 6 Specifications 9 8 Safety and emissions 9 9 Index Phaser 350 Color Printer Chapter Overview Introduction The Tektronix Phaser 350 Color Printer uses Tektronix solid ink jet technology Solid ink jet refers to the melting of the solid inks inside the printer which then resolidify quickly as the image is transferred onto paper The ink hardens so rapidly that it does not have time to bleed into the paper so the printed colors remain brilliant and well defined The Phaser 350 printer produces laser quality color prints on Letter size and A4 size paper transparency and peel off label media With a print speed of up to six pages per minute on paper and two pages per minute on transparencies the printer is well suited to workgroup printing environments For paper printing t
183. s RGB red green blue HLS hue lightness saturation or HSB hue saturation brightness Closely match printing press colors There are three printing press color correction options Each press option conforms to a different printing standard Use a press option if you are previewing work for a four color job to be printed on a printing press These options simulate a four color commercial printing press not solid spot colors such as PANTONE Colors Note Ifyou are selecting PANTONE Colors in your application use the None option see page 4 6 for details Also use the None option with other color management systems such as EfiColor Printing press color corrections Press option Inks Base paper Target match equivalent 3M Matchprint SWOP Press SWOP soy publication Specification for Web Offset Publications These are specifications for color separation films and color proofing that are used to ensure the consistency of printed colors between different publications This option is typically used in the U S Tends to be high volume web press printing Commercial Press commercial commercial This option is typically used in the U S and is characterized to match commercial 3M Matchprint proofs Tends to be high quality sheet fed printing Euroscale Press Euroscale publication This option is typically used in Europe and is characterized to match the equivalent 3M Matchprint User Manual 4
184. s other menus press the button located under the word Menu Ready E gt Power Info Clean Menu E gt x Error t Exit o a g 9682 04 Accessing the front panel menu When the printer is shipped access to the front panel menu is made by pressing the Menu button System administrators may choose to limit access to front panel menus requiring users to know a two button combination to gain full access to menus Refer to the Chapter 7 for a complete description of front panel controls and menus User Manual 2 27 2 Getting Set Up Selecting a language for the front panel Messages that appear in the front panel window are in English by default To change the language to Spanish French German Italian or Japanese follow these steps 1 When the printer is on and Ready or the printer s name appears press the Menu button The printer displays the first selection in the menu Help Pages lt gt Menu Using the left lt or right gt arrow buttons scroll through the selections until the following message appears Language lt gt Menu Press the Menu button to access language selections The printer displays the following message Language English lt gt OK where the asterisk indicates the currently selected language Using the left or right arrow buttons scroll through the language selections until you reach the appropriate setting Pres
185. s still have color stripe problems service may be required Return the printer to normal operation by pressing the Exit button until the Ready message appears 5 16 Phaser 350 Color Printer Caring for Your Printer 5 Cleaning for ink smears and transfix problems internal paper path Approximate time to complete 3 6 minutes If your prints have stray ink marks on the front or the back or the media is wrapping around the black transfix roller inside the exit cover you can correct the problem by cleaning the printer s internal paper path surfaces The printer automatically feeds 10 sheets of paper through the print path to collect stray ink particles when you run the Clean Ink Smears routine from the front panel Sample ink smear internal paper path 9101 63 Caution Always use clean sheets of paper to clean the paper path Do not reuse cleaning sheets High grade heavier papers such as 32 Ibs 120 g m Bond works best Do not attempt duplex two sided printing on any type of media Ink already present on the media offsets onto the internal paper path requiring you to perform cleaning procedures User Manual 5 17 5 Caring for Your Printer Load the upper media tray with sheets of clean high grade paper When the printer is on and the Ready message or the printer s name appears in the front panel press the Clean button The printer displays the first selection in the menu Clean Light Stripes
186. s the OK button to confirm your language selection Return to the top level of the menu by pressing the Ext button until the printer displays the Ready message 2 28 Phaser 350 Color Printer Getting Set Up 2 Help Pages overview The printer has several Help Pages that you can print to learn more about the printer s operation and configuration Refer to Printer Help Pages on page 7 6 for a detailed list of available Help Pages You can print the Help Pages from the front panel refer to the instructions below You can also print Help Pages using your World Wide Web browser refer to the PhaserShare Status Software User Manual for information Printing Help Pages from the front panel After setting up the printer you may want to print Help Pages to check that the printer is operating correctly A general description of printing Help Pages from the front panel is described in the following steps For detailed steps on printing specific Help Pages refer to the on line manual on the printer s CD ROM 1 When the printer is on and the Ready message or the printer s name appears press the Menu button The printer displays the following message Help Pages lt gt Menu 2 Press the Menu button to access the Help Pages The printer displays the following message Menu Map lt gt Print 3 Using the left lt or right gt arrow buttons scroll through these selections Menu Map Configuration
187. series of start up noises that are normal and are not an indication of problems with the printer During warm up the printer outputs a cleaning page as part of its initialization The printer is available for printing when it displays Ready or the printer s name 2 26 Phaser 350 Color Printer Getting Set Up 2 Turning off the Startup page After the printer has warmed up it automatically prints a startup page If you want to turn off the startup page you can do so through the front panel Refer to Chapter 7 for instructions on using the front panel You can also control the startup page through a utility file provided on the printer s CD ROM or through your World Wide Web browser Refer to the CD ROM or the PhaserShare Network Cards and Software System Administrator Manual respectively for information on utility files and web browsers Front panel controls When you first turn on the printer the Power and Error indicators on the front panel are lighted The printer takes about 15 minutes to completely warm up During the warm up cycle the Power indicator remains on the Error light goes out and the front panel displays a series of Warming up messages Status messages suchas Warming Up appear on the top line of the display Button labels such as Inf9 Clean and Menu appear on the lower line of the display Button labels identify a function for the corresponding button located under the label For example to acces
188. sert the Phaser 350 printer s CD ROM into your computer s CD ROM drive 2 Double click the Phaser 350 Installer icon Click Continue until the Easy Install window appears 3 To install the items listed in the Easy Install window click Install For details on each item click Read Me To see a list of individual options select Custom Install from the pull down menu available with the installer on the CD ROM only 4 Select individual items to install from the Custom Install window Click the I buttons for information on each item Click Install when you are ready to install the selected items User Manual 2 53 2 Getting Set Up 2 54 Setting up the Phaser 350 printer driver The Phaser 350 driver is a Tektronix modified version of Apple s LaserWriter 7 1 2 printer driver Use the Phaser 350 driver if you are using System Software 6 0 7 or 7 0 and later T Install the printer s software as described on page 2 53 Choose Easy Install to install all of the necessary software or select Phaser 350 Driver in the Custom Install window Select Chooser from the Apple menu Click on the Phaser 350 printer driver icon on the left side of the Chooser A list appears with the printers you have connected to your Macintosh or printers that are available on a network If the printer driver icon does not appear Restart your Macintosh and repeat the printer driver installation procedure also check the cable connections on y
189. sheet that is shipped with the printer and contact your local dealer or in the United States and Canada call Tektronix at 1 800 835 6100 User Manual 1 3 1 Introduction Information roadmap Tektronix provides information on the Phaser 350 printer in several ways User Manual The Phaser 350 Color Printer User Manual this manual includes information on setting up and using the printer m Hardware and software set up m Selecting print features in a driver m Caring for your printer m Maintaining print quality and troubleshooting Diskettes The printer s diskettes contain printer drivers printer description files color sampler charts and utility files CD ROM The printer s CD ROM contains the contents of this user manual as well as supplemental information in Adobe Acrobat PDF format Using the printer s downloadable utility files Printing HP GL and PCLS5 files Printing from workstations m Using PANTONE Colors For instructions on installing and using the Adobe Acrobat Reader to view PDF files refer to the README files on the CD ROM World Wide Web If you have access to the Internet you can view documentation topics and answers to Frequently Asked Questions available at Tektronix web site http www tek com Color_Printers userdoc introduction html 1 4 Phaser 350 Color Printer Chapter At a glance Getting Set Up Installation of your printer involves these tasks 1 Setting up
190. smoothest color blends at 2 ppm For transparency printing select this print quality mode for transparencies containing small text and fine lines If you select Enhanced 600x300 mode but do not have the Extended Features option and sufficient memory installed prints are made in Standard mode User Manual 3 27 3 Printing Basics Color corrections The printer provides TekColor Dynamic Correction software which consists of the following color correction modes 3 28 Color correction mode Description None No correction made to colors Vivid Color Default setting Produces the brightest possible colors Display Adjusts color to closely approximate the colors ona standard display screen SWOP Press Specification for Web Offset Publications Typically used to match U S press standards Euroscale Press Used to match equivalent 3M Matchprint proofs Commercial Press Used to match commercial 3M Matchprint proofs Monochrome Prints a color image as a monochrome gray scale Outputs color page masters in black and white for photocopying Use Printer Setting Uses the color correction mode specified in the printer s front panel setting rather than any printer driver setting Vivid Color the default color correction mode is generally recommended for typical office printing You can view an approximate sample output of some color corrections at the bottom of the printer s
191. startup page Refer to Startup Page on page 7 6 for more information Note If your printer is networked and you have changed the front panel settings make sure that you tell other users on the network Printer settings affect all prints made with non supported drivers Phaser 350 Color Printer Printing Basics 3 All about media The printer prints on Letter and A4 size office paper Tektronix supplied transparencies and full sheet peel off label stock such as Avery 5160 Tektronix premium and standard grades of transparency media are designed to provide optimal image quality and reliable operation Tektronix premium transparency media offers enhanced ink adhesion and print quality for overhead transparencies Note Tektronix inks and transparencies are formulated for use with this printer to ensure the best print quality and long term reliability Tektronix does not guarantee printer performance on non Tektronix transparency media For information on ordering Tektronix paper and transparency media refer to the supplies information sheet included with your printer Caution To avoid damaging your printer do not use perforated paper three holed paper legal size paper or envelopes Do not use transparency media intended for ink jet or thermal wax printers Never attempt duplex two sided printing on any type of media Ink already present on the media will offset onto the internal paper path requiring you to
192. t Encapsulated PostScript File is selected in the driver s Print To box If the error message Windows Header has not been downloaded to th printeppears on your computer screen click the Job Control tab and click one of the options for PostScript Header Refer to Using the Adobe PostScript driver for Windows 3 1 on page 3 9 for details on the Job Control tab Windows 95 users Make sure that your printer is connected to the port you selected in the driver s Details tab Make sure that the correct port is selected in the driver s Details tab If the error message Windows Header has not been downloaded to th printeppears on your computer screen click the PostScript tab and click one of the options for PostScript Header Refer to Using the Microsoft PostScript driver with Windows 95 on page 3 4 for details on the PostScript tab 6 22 Phaser 350 Color Printer Troubleshooting 6 If you are using PC NFS If you have PC NFS software installed on your computer you need to make the following selection in the Network Options dialog box 1 From the Main window double click the Print Manager icon 2 From the Options menu in the Print Manager select Network Settings 3 Inthe Network Options dialog box uncheck the Print Net Jobs Direct box 4 Click OK If you can t print from Windows to an LPT port Windows 3 1 If your printer is connected through an LPT parallel port and your document doesn
193. t Up 2 Turning on the printer After you have connected the interface cables you are ready to connect the power cord and turn on the printer If you need to turn the printer off wait until the display shows Ready or the printer s name before powering it down Caution To avoid damaging the printer make sure that the voltage select switch is set to match the AC line voltage for your location and that the power switch is in the off position before connecting the power cord If you move the printer to a location that uses a line voltage other than the printer s current setting refer to Changing line voltage on page 5 41 for information on changing the line voltage selection switch 9682 03 User Manual 2 25 2 Getting Set Up 1 Plug the power cord into the printer and into a grounded outlet 2 Turn on the printer Note To ensure optimum printing performance and best ink economy leave the printer turned on overnight and during weekends The printer automatically switches into a standby mode to reduce power consumption during periods of infrequent use 9101 10 As the printer warms up The first time you turn your printer on it will take about 15 minutes to warm up The printer s front panel displays a percentage value to indicate its progress The warm up cycle is complete when the front panel displays 100 As the printer initializes you will hear a
194. t the menu 2 Button 2 labeled Info lets you cycle through information such as the printer s name print server name and the printer s IP address Pressing Infoduring a print job displays the job name and job source When you enter the front panel menu by pressing Menu Button 2 lets you m lt Scroll backward through the available selections 3 Button 3 labeled Clean during normal operation lets you access the cleaning menus When you enter the front panel menu by pressing Menu Button 3 changes meaning as you select sub menus m gt Scroll forward through the available selections m Cancel Cancel a print job or selection m Confirm Confirm an address change IP Broadcast Gateway 4 Button 4 labeled Menu during normal operation lets you enter the front panel menu After entering the menu Button 4 changes meaning as you select sub menus m Menu Provides access to sub menus m Print Executes the selected print m OK Accepts the selected value c le Exit 1 2 3 4 9101 66 7 2 Phaser 350 Color Printer Two line display Using the Front Panel The two lines of the display have the following functions Line 1 E printer s name Displays status messages such as Ready Printing or the m Displays operation errors and warnings suchas Out Of Ink m Displays the names of menus and parameters you can set Line 2 m Displays button labels such as lt for previo
195. that the printer prints on is smaller than the media size See Margins and image area on page 3 31 for more details To maximize the image area you may have to adjust the margins in your application software User Manual 6 9 6 Troubleshooting 6 10 Printing and installation problems cont d Symptom Solution A Macintosh printed image has shifted or the margins are not correct m You should install a supported printer driver and the Phaser 350 printer PPD onto your Macintosh to select the correct page sizes from the driver Refer to Using the Macintosh Installer on page 2 53 for information m Turn off Background Printing through the Chooser m Refer to the topic Printing from a Macintosh on page 3 14 for details on how to print from a Macintosh The Ready message or the printer s name is displayed but the file does not print m Make sure that Phaser 350 printer is the selected printer Try printing the same file to another PostScript printer If the file prints then the problem could be with the interface cable Refer to Interface cables and adapters on page 8 3 for information on ordering Tektronix interface cables m Turn the printer s power off and wait at least 15 seconds before turning the power on again m Refer to Using a PostScript error handler on page 6 27 for details on using the Tektronix Error Handler to determine the cause of the problem A Mac
196. the printer page 2 2 Putting all the pieces together unpacking the printer and accessories installing the optional Lower Paper Tray Assembly installing the optional Phaser CopyStation loading the media tray s loading ink sticks and installing the maintenance tray Note For instructions on installing a SCSI hard disk for font storage and print collation refer to the printer s CD ROM 2 Connecting the power and interface cables page 2 20 3 Selecting a language for the front panel page 2 28 4 Installing printer driver software on your computer page 2 30 Using the Printer Software diskettes or the printer s CD ROM to install software for example drivers PostScript Printer Description PPD files and utility files on a Macintosh or a PC running Windows 95 Windows 3 1 or Windows NT Caution To ensure proper printer operation install the printer on a flat surface having no more than 3 degrees of tilt This is approximately equivalent to lifting one side of the printer 2 cm 0 75 inches off of a flat surface User Manual 2 1 2 Getting Set Up Setting up the printer What you get with your printer The printer and its basic accessories are shipped in a single box If you ordered an optional Lower Paper Tray Assembly or Phaser Copystation each is shipped separately 2 2 The following items are shipped with the printer 1 2 10 11 12 O e N A OF 6S Quick Start Installation guide Phase
197. the side of the printer when fully engaged 5 40 Phaser 350 Color Printer Caring for Your Printer 5 Changing line voltage If you move the printer to a country that uses a line voltage different from the printer s factory setting you can change the line voltage to the appropriate setting by using the line voltage selector switch The line voltage selector switch is located next to the On Off switch Warning To avoid damaging the printer turn the printer power off using the On Off switch and unplug the power cord before changing the line voltage selector switch To avoid risk of electric shock do not remove any of the printer s covers The new location may require a different power cord contact your local Tektronix office or dealer for details 1 Line voltage selector switch sot _f ft tt 9682 11 User Manual 5 41 5 Caring for Your Printer 5 42 Phaser 350 Color Printer Chapter Troubleshooting If you need help If you need assistance contact your local Tektronix dealer or sales representative or any of these listed resources Type of service How to access Details Customer Support Hotline 1 800 835 6100 Monday through Friday US amp Canada 6 00 am to 5 00 pm PST Printer service 1 800 835 6100 Monday through Friday US amp Canada 6 00 am to 5 00 pm PST Outside US amp Canada contact local Tektronix dealer or office The Tektronix
198. the startup page is enabled on power up Printing of the startup page can be enabled and disabled through the front panel menu by sending a PostScript language utility file to the printer through the LaserWriter utility on the Macintosh or through the World Wide Web refer to the PhaserShare Status Software User Manual If the printer detects a non fatal failure it automatically prints a startup page containing diagnostic information regardless of the startup page setting in the front panel menu 7 6 Phaser 350 Color Printer Using the Front Panel 7 Demonstration Pages These pages are sample demonstration pages you can print through the front panel or through the World Wide Web refer to the PhaserShare Status Software User Manual RGB and CMYK Color Samplers The RGB and CMYK color samplers provide multi page charts containing color samples and their corresponding color values based on the RGB and CMYK color models Print these charts to help you select colors for use in your documents You can print the color sampler charts through the front panel or from the printer s CD ROM Printing the help pages 1 While the Ready message is displayed press the Menu button The printer displays the first item in the menu Help Pages gt Menu Press the Menu button to access the Help Pages The following message appears Menu Map lt gt Print Press the left arrow lt or right arrow gt buttons
199. thead Approximate time to complete 3 10 minutes If your prints have 1 10 in 2 5 mm lengthwise stripes that are the wrong color or have missing colors you can correct the problem by cleaning the printhead The printer automatically executes a printhead cleaning sequence when you run the Clean Light Stripes routine from the front panel A When the printer is on and the Ready message or the printer s name appears press the Clean button The printer displays the first selection in the menu Clean Light Stripes Clean Test Press the Clean button once again A series of front panel messages indicate the condition of the printer as it progresses through a sequence of automatic cleaning routines The printer outputs a cleaning page at the end of the cleaning sequence that you may discard as normal office waste When the cleaning sequence is completed the printer displays the following message Clean Light Stripes lt Clean Test 5 14 Phaser 350 Color Printer Caring for Your Printer 5 To confirm that the problem has been corrected press the Test button to print a test page Check for any missing color bars on the test page The following illustration shows a correct test print and an example of a test print with a missing color bar If your test print looks like the first example go on to Step 8 to end this procedure If your test print looks like the second example with a missing color bar
200. tion This installer overwrites older versions of the Adobe PostScript driver User Manual 2 43 2 Getting Set Up 6 Amessage appears as files are copied to your hard disk Click the Restart Windows button when the installation is complete 7 When the Install PostScript Printer from PPD dialog box appears select your printer in the Printer Descriptions Available list and click Install m Select Tektronix Phaser 350 if you have the standard version of the printer Select Tektronix Phaser 350 600x300 if you have the printer s Extended Features option Note Ifyou are not sure which configuration of the printer you have the printer s startup page lists this information under Extended Features Yes No See page 2 29 for instructions on printing a copy of the printer s startup page 8 At the installation successful message click OK 9 Click Close in the Install PostScript Printer from PPD dialog box 10 At the message click OK the Control Panel opens 11 From the Control Panel double click Printers 12 In the Printers dialog box select the Tektronix Phaser 350 printer you just installed then click Connect 13 In the Connect dialog box select the port the printer is connected to then click OK Note Refer to the Adobe PostScript Printer Driver User Guide on the printer s CD ROM USRGUIDE PDF for more detailed information on the AdobePS 3 driver 2 44 Phaser 350 Color Printer Getting Set Up 2 Setting u
201. to Print quality modes on page 3 27 Refer to Printer Help Pages on page 7 6 to find out about printing the configuration page User Manual 6 11 6 Troubleshooting Operational hints Hint Symptom Solution Leave the printer on When you turn off the printer wait 15 seconds and then turn it on again it performs a cleaning routine which consumes ink To ensure optimum printing performance and best economy leave the printer turned on overnight and during weekends When the printer sits idle it automatically switches to a standby level that keep it ready to use but reduces energy consumption Pressing a front panel button opening a cover or sending a print job wakes the printer Do not print on both sides of the media Do not print on both sides of the paper or transparency media Printing on both sides causes ink to be offset onto the printer s internal paper path and will require cleaning Paper jams occur when you are using the paper tray Do not fill the paper tray above the fill indicator line m ls the paper too thick or thin for the printer Refer to All about media on page 3 29 for more details on the type of paper you can use with the printer m Check that the maintenance tray is fully latched m You may need to clean the paper pick rollers Refer to Cleaning for upper media tray jams media pick roller on page 5 30 for details on cleaning these rollers
202. topics for specific information m Printing from aPC on page 3 2 m Printing from a Macintosh on page 3 14 m Printing from a workstation on page 3 20 User Manual 3 1 3 Printing Basics Printing from a PC You can print from a PC with or without a printer driver The supported drivers allow you to select printing features right from your computer Without a supported driver you can make some printing selections from the printer s front panel Using Windows printer drivers To select printer specific features print from one of the following provided drivers See page 3 3 for a reference table listing the printing features and how to find them quickly in each of these drivers Windows 95 Microsoft PostScript driver see page 3 4 Windows 95 AdobePS 4 driver see page 3 6 Windows 3 1 Tektronix Printer Driver see page 3 8 Windows 3 1 AdobePS 3 driver see page 3 9 Windows NT PostScript driver see page 3 13 Using the printer s front panel Refer to Front panel overview on page 7 1 for instructions on using the printer s front panel 3 2 Phaser 350 Color Printer Print features quick reference Windows printer drivers Printing Basics 3 Driver Windows 3 1 Windows 95 Windows NT 4 0 Feature AdobePS 3 Tektronix driver Microsoft PostScript PostScript AdobePS 4 PostScript Media size Paper tab Printers Properties Print AlLetter Paper Size Setup gt Paper ta
203. tware 8 9 World Wide Web description 1 3
204. us gt for next Infofor displaying printer information Menu for access to a menu of selections Clean for access to cleaning menus and Printand OK to make selections O Up Info Clean Power Menu x Error ce tf 9682 06 Refer to Front panel messages on page 6 3 for a description of the front panel messages For a roadmap to the front panel menu selections refer to the Menu Map later in this chapter User Manual 7 3 7 7 Using the Front Panel Enabling and disabling the front panel menu The printer allows a system administrator to lock the front panel menu by downloading a utility file In this protected mode you can print the pages in the Help Pages menu but cannot modify any settings in the rest of the menu For more information on enabling and disabling the front panel menu refer to the printer s CD ROM or the World Wide Web When the front panel is enabled all front panel menu selections are available m Press the Menu button The front panel displays the following message Help Pages lt gt Menu When the front panel is disabled and you press the Menu button the display shows only the pages in the Help Pages menu without the heading Configuration Page lt gt Print To access the entire menu with the front panel disabled you must use a special key sequence to enter the menu m Press and hold down the Menu button and press the Exit butto
205. ut and offloading of print jobs from your computer faster processing of image data and additional storage for more downloadable fonts m Adds 52 fonts for a total of 69 fonts m Provides a Check Print feature allowing you to review the first page of a document or multi page print job before continuing Refer to Previewing with Check Print on page 4 14 for more information m Provides a collation feature for printing several copies of a multiple page document Refer to Using the Quick Collate option on page 4 12 for more information Requires use of an approved external SCSI hard disk refer to Selecting a SCSI hard disk on page 2 24 for more information Note The startup page reports the printer s configuration including installed RAM memory and fonts For information on the startup page refer to Printer Help Pages on page 7 6 The Extended Features upgrade consists of a replacement ROM and additional memory both of which are required To determine if your printer has the Extended Features option check for the number of fonts listed on the printer s startup page If you only have 17 fonts available the printer does not have the extended feature set Note To order the Extended Features upgrade for a Phaser 350 printer use Tektronix order number Z350FX Phaser 350 Color Printer Supplies Accessories and Expanding your System 8 Optional Lower Paper Tray Assembly An optional Lower Paper Tray Assemb
206. water Inhalation Not a likely route of exposure Oral No first aid should be needed Section V Fire fighting measures Flammable Properties Flammable limits not determined Flash point 545 F minimum open cup Fire amp explosion hazards No unusual hazards known Section VI Accidental release measures Spill Or Leak Wipe with absorbent material and dispose in accordance with Federal State and Local regulations Section VII Handling and storage Handling No special requirements Storage No special requirements Section VIII Exposure control personal protection Exposure Guidelines None established Engineering Controls None needed when used as intended in Tektronix printers Eye Protection None needed Skin Protection None should be needed Respiratory Protection None needed 9 6 Phaser 350 Color Printer Regulatory Information and Specifications 9 Section IX Physical and chemical properties Appearance Colorless liquid Odor Slight Solubility Not water soluble Section X Stability and reactivity Stability Stable Traces of formaldehyde may form if heated in air above 300 F 149 C Normal operating temperature in this printer is 50 to 60 C Incompatibility With Other Materials Oxidizing compounds can cause a reaction Hazardous Polymerization Will not occur Section XI Toxicological information Acute oral LD50 Greater than 50 ml Kg G P Eye Irritation
207. x 2 Click on the Properties button the Printer Document Properties sheet appears 3 Click the Advanced tab to change any printer features including TekColor color corrections This tab displays the same information as the Document Defaults Properties Advanced tab 4 Click the Page Setup tab to see other features This tab displays the same information as the Document Defaults Properties Page Setup tab Note Changes to any of these settings overrides the Default Printer Properties settings in the Printers folder User Manual 3 11 3 Printing Basics Selecting printer options within an application Page Setup Note If changing the Printer Driver settings through Page Setup causes problems with the application you are using then change the Printer Driver settings through Print under the File menu described on page 11 1 Select Page Setup from the File menu the Page Setup dialog box appears 2 Select Paper Size and Source Note Selecting Printer Folder Setting as the Paper Source uses the default setting made under Document Defaults in the Printers folder To change this setting select a different Source in Page Setup 3 Click on the Printer button another Page Setup dialog box appears You can select a different printer here 4 Click on the Properties button the Printer Document Properties sheet appears 5 Click the Advanced tab to change any printer features including TekColor This tab displays the same
208. y Refer to Ordering printer supplies on page 8 2 for information on ordering Tektronix paper and transparencies Optional paper and transparency trays for Letter and A4 sizes let you configure the printer for different printing environments An optional Lower Paper Tray Assembly supports high capacity printing requirements The Lower Paper Tray Assembly provides the advantages of a dual tray system by allowing paper and a second media transparencies or letterhead to be simultaneously loaded in the printer Phaser 350 Color Printer Supplies Accessories and Expanding your System 8 Memory upgrade The Phaser 350 printer has 8 Mbytes of standard memory You can upgrade the printer to the Extended Features option which includes 24 Mbytes of memory 600 x 300 dpi printing job collation 52 additional fonts check print and job pipelining To upgrade order the Z350FX upgrade Refer to Extended Features upgrade on page 8 4 for more information Note The startup page reports how much RAM memory is installed in the printer You can use the startup page to determine the amount of memory in the printer For information on the startup page refer to Printer Help Pages on page 7 6 Font upgrade You can add an additional 52 fonts to the standard 17 fonts by upgrading to the Extended Features configuration Refer to Extended Features upgrade on page 8 4 for more information Refer to Fonts on page 3 41 for more
209. y files CMYK Sampler 4 10 Font Sampler 3 45 HSB Sampler 4 10 RGB Sampler 4 10 Setscreen Patch 6 34 Tek Error Handler 6 27 maintenance cleaning page 5 9 cleaning the printer 5 9 maintenance tray installing 2 11 jams requiring re latch 5 30 location 2 11 order number 5 7 replacing 5 7 when to reorder 2 11 maintenance schedule 5 1 manual feed letterhead 3 39 paper jam 3 39 paper weight 3 30 printing 3 38 transparency 3 39 manual feed media Macintosh printer driver 3 16 media 3 29 handling tips 3 32 image area 3 31 Media Sampler kit 2 15 size 3 30 media jam cleaning 5 9 locating 6 15 prevention guidelines 6 14 media trays advantages of multiple trays 8 6 capacity 2 14 filllabel 2 16 installing 2 17 jam cleaning 5 30 loading 2 15 lower tray jams 5 35 order numbers 8 6 paper weight supported 2 15 selecting 2 14 selecting a default media tray 3 34 types 3 33 types of media 2 14 using two 2 14 memory advantages of upgrading 8 7 image area 1 1 order numbers 8 7 Menu button 2 27 menu map 7 5 overview 2 29 Microsoft Windows NT PostScript printer driver updating 3 13 mispick paper feed 5 30 5 35 missing jets cleaning 5 14 Monochrome color correction description 4 8 Macintosh printer driver 3 16 User Manual Index 5 moving the printer 5 38 locking the transit restraint 5 37 precautions 5 36 removing the maintenance tray 5 36 N network connections order numbers 8 8 PhaserShare cards 2
210. ze is selected for the slot Image quality problems Symptom Solution Missing or light color stripes on prints Refer to Cleaning for light stripes printhead on page 5 14 Ink streaks or oil on front back or edges of print Do not print on both sides of the media Ink may be offset onto the internal paper path Refer to Identifying cleaning solutions on page 5 13 Transparency print quality poor Phaser 350 Color Printer Use Tektronix premium transparency media Use the transparency tray for printing transparencies and specify Transparency in a supported printer driver Refer to Transparency quality tips on page 3 37 Troubleshooting 6 Image quality problems cont d Symptom 600 x 300 dpi prints look like 300 dpi quality Solution 600 x 300 dpi mode is not included in the Phaser 350 printer s standard configuration Refer to Print quality modes on page 3 27 Print is wrinkled You may be using paper that is too thick or thin Refer to All about media on page 3 29 Paper edge is rippled You may be using the wrong grain paper Load long grained paper Refer to All about media on page 3 29 Printed image is shifted the wrong color or margins are not correct m You may have to make adjustments in the application or print driver Refer to Printing and installation problems on page 6 9 m Make sure that the paper is not

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