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Polycom DOC2091A User's Manual

1. _ a gt V _ Cc Z O v 2 O t D N X POLYCOM Polycom Inc Copyright 2003 Polycom Inc All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording This product includes software developed by the Apache Software Foundation http www apache org Trademark Information Polycom the Polycom logo design and ViewStation are registered trademarks Global Management System PathNavigator Via Video iPower WebCommander and Polycom OneDial are a trademark of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change with
2. Chapter 7 Reports 86 Call Detail Record Calll Detail Record Introduction Global Management System will generate call usage reports for each Polycom video endpoint to that server These reports can be used for billing purposes or for troubleshooting purposes Call Detail Record has been revamped in this version of Global Management System The change in the graphical user interface reflects a more consistent look and feel with the rest of Global Management System The new features that have been added to Call Detail Record are e Customizable Reporting feature e Selectable Date features Option to include ISDN and or IP calls Option to include Outbound and or Inbound Option to include successful and or failed calls Serial number of endpoint is now provided Figure 7 1 Call Detail Record Name of ViewStation Device type Pull down V Series ViaVideo or menu display iPower selected device POLYCOM anagement System 5 0 Help lt Configuration Home z Log out 2 Call Detail Regord All Devices F Select All SET System Name Serial Davice Type Deselecan Selection tools Management Wm Alysa 000001 ViewStation H Generate Report Previous Menu Global Directory e F Opens Report Customization window Software Update A Provisioning Account Management a Reports Chapter 7 Reports 87 Call Detail Record Call Detail Record for Billing The Call Detail Record Feat
3. Connectivity Endpoint Errors and Status Status Warnings Sort Feature YCO Globala elp ETT fi Home Japanees System Management All Devices Acr y es Search System N Address Device Type System 7 smith 172 8 1 123 ViewSta a Add System Management oe harmaine William 7 24 Delete System e 10 7 Edit System Global Acknowledge Help Directory pr z i j Send Message Software i i i a0 leon Legend Update A Provisioning Account Management a General Interface Call Status Network Stats Advanced Stats Video Management Reports are Version The system list defaults to an alphabetical listing of the device names Since Global Management System can manage different devices a pull down menu allows the display of the list by device type or all devices You can modify the systems list send messages or manage video endpoints by using the Utility buttons on the right Below the system list you can view status information specific to the highlighted device in the system list including call status line status and statistics on the video call connection User s Guide Chapter 2 System Management 26 System Management Console The table below details what the icons represent for each column in the System Management Page NOTE SoundStation VTX 1000 features supported below include Connectivity Status System Name Device Type and Address with the ad
4. Appendix 137 Appendix System Information Window iPower Network Stats Tab This table displays the following Network Statistics information for the selected iPower ISDN voice and VoIP call information is not supported here Field Description Video Protocol for people and The video transfer protocol in use H 261 H 263 etc content for transmit and receive Video Format for people and content The format of the video data QCIF FCIF etc for transmit and receive Audio Protocol The current audio protocol in use G 711 G 722 G 728 etc for transmit and receive Rate The rate for outgoing data transfer Comm Protocol The communications protocol used for the call H 320 H 323 etc Packet Loss H 323 only Total number of packets lost in the call Packet Loss H 323 only Percentage of packets lost to all packets transferred during the call Sync H 320 only True or False if the video is in sync or not Appendix 138 Appendix System Information Window iPower Advanced Stats Tab This table displays the following Advanced Statistics information for the selected iPower Field Description Tx Rx Video Rate for people and content Transmitting video rate Receiving video rate Video Rate Used for people and content The actual amount of bandwidth being used for video data The actual amount of bandwidth being
5. 255 ISDN command processing error The ISDN signaling code has encountered an error processing an ISDN action ISDN adapter busy wait and retry Appendix 152 Appendix ViewStation Admin Setup Menu System Info Admin Setup General Setup General Setup ViewStation Field Type Meaning Auto Answer Checkbox Checked Enables the ViewStation answer option incoming calls automatically Allow Dialing Checkbox Checked Enables users to place calls You can still option place calls from the web interface Allow User Setup Checkbox Checked Enables users to have be full access of option changing ViewStation configuration Allow Address Book Checkbox Checked Enables users to add or modify address Changes option book entries Keypad Audio Checkbox Checked Enables voice response of number keys Confirmation option pressed in remote Maximum Time in Call User Defined Value Specifies the maximum time a call can be connected Additional Fields for FX ViewStation FX Field Type Meaning Display my IP and Checkbox Both Displays both number types on the ISDN information option system s Home screen e IP only Display the system IP number on the Home screen e ISDN only Displays the system ISDN number on the Home screen e None The system will not display contact numbers on the Home screen Auto Answer Point to Checkbox Yes Accepts inco
6. Account password Lets you enter and confirm the Directory Server password You can get this information from the Directory Server administrator Automatically register this Allows the system to automatically create system s information with the or update its own entry in the Directory server Server at startup This setting is always enabled for systems configured to use the Polycom Global Directory Chapter 3 Global Directory 60 ViaVideo Configuration for the Global Directory In order for a ViaVideo to auto register with the Global Directory the ViaVideo must be configured to look up the server This allows the ViaVideo to access and register with the Global Directory without having to be replicated through an ILS Server From the ViaVideo web page go to Highlight the system of interest in the System list and click on Manage System Go to System Info gt Global Services gt Directories gt Field Description Server Name The name of the server on which the Global Directory resides Register with this Server Click this check box to register with this Global Directory server Registered This checkmark indicates that this ViaVideo in registered with the Global Directory in the Server Name Chapter 3 Global Directory 61 V Series Configuration for the Global Directory In order for a V Series to auto register with the Global Directory the V Series must be configured to look up
7. Reports e S E a E Multiple remote alerts can now be created in Global Management System A remote alert can be tailored to a system administrator s job function For example Joe and Jane are part of the IT administration team Both cover video support however Jane focuses on desktop systems and Joe focuses on group systems and infrastructure Jane can customize the remote alerts to receive alerts specific to her core job function Chapter8 System Configuration 107 Remote Alert Notification Email Notification Email Notification has been enhanced to be more customizable in alert configuration This enables the administrator to receive a more tailed remote alert The category types now match the redesigned endpoint columns Figure 8 4 Configuration gt Remote Alert Notification gt Add Email Alert Add Remote Alert Notification Enter the alert name This is used to identify the alert This box must Enable Remote Alert Notificati be checked Note Multiple email lt e y olons for Email Email Address es notification to E be enabled Directions Click on the Remote Alert type that needs to be email Enter email difficulties Not Connectivity 7 Responding comer enor waring neea net cof m m m m M address which receives alerts Check off which error messages you want to receive for each device Indicate how often you want to receive error Do not send a notification for at least p
8. 2 Click on Edit Address Book A pop up window will appear 3 Enter the necessary information to correct the entry 4 Click on OK Deleting an address book 1 Select the address book from the pull down menu 2 Click on Delete Address book The Address book entry will automatically be removed from the list NOTE You cannot delete the default address book Global Management System User s Guide Chapter 3 Global Directory 42 Modifying Addresses in the Global Directory Modifying addresses in the Global Directory works differently with dynamic entries static entries and replicated entries Polycom video endpoints that automatically register their addresses into the Global Directory are dynamic entries Static entries are addresses that are manually entered into the Global Directory Dynamic entries Dynamic entries are Polycom video endpoint addresses that register automatically with the Global Directory Polycom video endpoints register with the server every ten minutes So depending on the state of the endpoint dynamic entries will appear or disappear from the endpoint s view of the Global Directory A dynamic entry for an endpoint can occur only if the endpoint is configured to report to the server If the server s IP address is not entered in the appropriate field when setting up the endpoint auto registration will not occur The information corresponding with a dynamic entry is supplied by the endpoint configuration You
9. International Dialing User Defined Prefix required to place international calls This Prefix Value prefix is automatically appended to any international calls made from the Global Directory This overrides the international dialing prefix that is normally set in the V Series Country Setup screen Public Network Access Drop Down Enables this system to dial calls outside of your Menu private network Public Network Dialing User Defined Dialing prefix as required by the PBX to dial out Prefix Value to the public network This prefix is automatically inserted before the dialing numbers to the public network from the Global Directory Public Network same User Defined Dialing prefix required by your PBX to dial out to the area code Prefix Value public network This prefix is automatically inserted before the dialing numbers to the public network in the Global Directory Private Network Drop Down Enables this system to use a private network for Access Menu calls Public Network same User Defined Dialing prefix that is used to access an organization area code Prefix Value from outside the private network If Area Code User Defined Area code for configuration Da a Meee Dial Prefix User Defined Set prefixes dialed before the area code Value Always dial area code Checkbox Checked User will need the area code to dial sites option that have the same local area code as the V Series Dial 1 for all USA Checkbox Enable this option if yo
10. Number Chapter 7 Reports 94 Network Status Report Video Network Status Report The table below describes which report features support each device type ViewStation ViaVideo Other FXIEX and i AoA Device Requesting Having Software Update pending Software Update failed Provisioning pending Provisioning failed 0 0 0 zZ 0 0 Z 0 0 Z 0 Z 0 Z 0 Chapter 7 Reports 95 Device Tracing Device tracing provides diagnostic capabilities in Global Management System Endpoint activity such as the handling of the remote control or gatekeeper communications is logged when device tracing is enabled If issues are occurring with an endpoint enabling device tracing can help with diagnosing the situation Figure 7 5 Device Tracing amp POLYCOM Global Management System N connigurat ea tos out FR Device Tracing Taina oe System Name J Rev Type File Avail Tracing Configuration Management mith i m No m i Sta No Global Directory Software Update A Provisioning Account Management Trace Files Reports No trace log files available Currently the device types supported in Device Tracing are the ViewStation and V Series models For endpoints that have device tracing enabled the device trace log file is generated once everyday These log files will be maintained on the server for the number of days designated under the Modify Device Tracing section
11. Optional main camera Radio button Optional main camera refers to a camera such as the PictureTel 80 that is attached to the back of the computer unit Admin Tools Video Cameras and Video Sources For all video sources Settings iPower Field Type Meaning Always Appears in the Check box Shows this source in the People and Content list People and Content list even when the source is disconnected Camera or video source label optional User Defined field Name that appears in the People and Content list Preferred capture resolution Pull down menu Resolution to use for the selected camera or video source Not all sources support all resolutions If you choose a resolution higher than the source supports the system will fall back to the highest supported resolution Please refer to the iPower Administrator s guide for more information on default settings for video resolution Video Source type iPower Field Type Meaning People Radio button Determines whether the source will appear in the Content People list or the Content list and whether it follows the display rules for People or Content sources Appendix 193 Appendix iPower Admin Setup Menu Admin Tools Video Camera Control and VCR Camera Control iPower Field Type Meaning Allow far end sites to Check box Lets participants at the other site move your control the camera
12. Software Update Log Every time Software Update is performed Global Management System creates a log of all the software update events that occur This log file details the steps to completion for a given Software Update If Software Update failed during the process then all steps until the point of failure will be logged here Using this file further analysis can be made in determining why the ViewStation did not update A Polycom folder will be created in either the install folder or the install drive Software logs will appear in this folder If GMS is installed in drive Program files Polycom PWX the file path will appear like this drive Polycom PWX log 1_1_1_1_ _yyyy mm dd ss log If GMS is installed in drive gms pwx the file path will appear like this drive gms pwx log softupdate 1_1_1_1_ _yyyy mm dd ss log 1_1_1_1_ IP address of the system _yyy mm da Time Software Update started Chapter 4 Software Update 69 Updating ViewStation Software Cancel Software Update The cancel feature allows cancellation of the pending Software Updates This can be done by selecting endpoints you wish to cancel Software Update for Once the selection s is made click on Cancel Update NOTE To cancel Software Update the endpoints can only be in pending status Global Management System User s Guide Chapter 4 Software Update 70 Software Update Configuration Configuring Your Server for Software Update In the previous ve
13. Video Protocol The current video protocol in use H 261 H 263 etc The current video protocol in use H 261 H 263 etc Video format The format of the video data QCIF FCIF etc The format of the video data QCIF FCIF etc Audio Protocol The current audio protocol in use G 711 G 722 G 728 etc The current audio protocol in use G 711 G 722 G 728 etc Comm Protocol The communications protocol in use H 221 H 223 etc The communications protocol in use H 221 H 223 etc Appendix 120 Appendix System Information Window ViewStation Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call It describes how fast audio and video is coming in and going out during a call The statistics will continually refresh throughout the duration of the video call If the ViewStation is not in a call the statistics will appear as dashes Field Description Tx Rx Audio rate Audio Rate transmitted Receiving Audio rate Video rate Transmitting video rate Receiving video rate Video Rate Used The actual amount of bandwidth being used for video data The actual amount of bandwidth being used for video data Video Frame Rate The current number of video frames per second The current number of video frames per second Video FEC Errors The number of Forward Error Correction FEC errors
14. 30 B channels and one data D channel Cause Codes Cause Codes are only relevant to ISDN video calls If an error occurs with one of the chan nels for a video call a cause code will appear The common cause codes for video connection errors are listed in this linked documentation To view this list for data interpretation please view page 149 in the appendix Caller ID These numbers represent the last ISDN number this channel connected to If the channel 1 last connected via an IP call then this channel shows the IP number If channel 2 last connected with ISDN then channel 2 shows that ISDN number Appendix 119 Appendix System Information Window ViewStation Network Stats Tab This window is only active during a call The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling If the ViewStation is not in a call the statistics will appear as dashes Field Description B1 B2 Tx Clock Rate Transmission rate Transmission rate Rx Clock Rate Receiving clock rate Receiving clock rate errors that have occurred during the current call Errors The number of CRC errors that The number of CRC errors that have occurred during the current have occurred during the current call call Sync The number of synchronization The number of synchronization errors that have occurred during the current call
15. Accepts incoming multipoint calls automatically Allow directory Checkbox Unchecked Locks down the Directory and prevent Changes option users from making any changes Checked Allows Directory changes Confirm directory Checkbox Checked Prompts user to confirm new Directory Additions option entries Confirm Directory Checkbox Checked Prompts user to confirm deletions of Deletions option Directory entries Allow Access to User Checkbox Checked Displays User Settings button on the Settings option Admin Settings screen Display time in Call Pull down menu Displays time that the current call has been connected Keypad Audio Checkbox Checked Allows user to hear a voice confirmation Confirmation option of the numbers selected with the remote control Call Detail Report Check box Checked Allows calls to be recorded option Recent Calls Checkbox Checked Provides navigational tool for call history option Color Scheme Pull down menu Enables the customization of the look of the system with five different color schemes Screen Saver Wait Pull down menu The time the system will delay before going into Time standby mode after nonuse Far site Name Display Pull down menu Specifies how long the far site name to appear on time the screen when the call is first connected Appendix 165 Appendix V Series Admin Setup Menu System Info Admin Setup General Settings Home ScreenSettings Dialing Display Pull down menu
16. Dialing entry field Includes the dialing entry field on the Home screen Display Marquee Allows the addition of text to the dialing entry field of the Home screen Enter Marquee Text User Defined The Marquee text that will appear in the Dialing Field entry field when Display Marquee is selected Call Quality Checkbox Checked Allow users to select the speed H 323 Extension Checkbox Checked Displays the IP dialing extension on the E 164 option main call screen Directory Checkbox Checked Includes the Directory button on option the Home screen System Checkbox Checked Includes the System button on option the Home screen Multipoint Checkbox Checked Includes the Multipoint navigational item option on the Home screen System Name Checkbox Checked Includes the System Name on the home option screen IP or ISDN Information Pull Down e Both Displays both number types on the Menu system s Home screen e IP only Display the system IP number on the Home screen e ISDN only Displays the system ISDN number on the Home screen e None The system will not display contact numbers on the Home screen Local Date and Time Checkbox Checked Displays the local time on the Home option screen Do Not Disturb Icon Checkbox Checked Displays Do not disturb icons on Home option screen Sites Checkbox Checked Displays icons created for frequently option called sites on Home screen Appendix 16
17. QoS requests and information to a QoS aware network devices along the path between a sender and one or more receivers Specifies the data transmission rate Specifies the maximum amount of data transmitted in a given period of time Bucket Size Bucket Size field limits the number of credits that can accrue for a given flow Bucket Size field limits the number of credits that can accrue for a given flow System Information Window ViewStation FX and EX ViaVideo and iPower Management Tab More than one Global Management System server can manage video endpoints units This window displays the URL of the different servers that manage the selected endpoint in the system window Appendix 140 Appendix System Information Window VTX 1000 General Tab This window displays the following System Management information for the selected VTX1000 Field Description System Name Name of VTX 1000 Phone Number Phone Number of VTX 1000 Device Serial Number Serial Number of VTX 1000 Model VTX 1000 model type Software Version Current Version of Software on VTX 1000 GMT The current local time of the VTX Series expressed in GMT Appendix 141 Appendix System Information Window PathNavigator General Tab Field Description System Name Title entered in the Gatekeeper Description field in PathNavigator IP Address
18. The search function can not find all the video endpoints on our company wide network Here are the most likely reasons why the search function cannot find all the video endpoints Search will only find systems that have not already been added to the list Search will not find systems that are turned off or disconnected from the network Search may not find systems that are behind a firewall or within a network using Network Address Translation NAT Adding Systems When I performed the function Add System my video endpoint failed to add onto the System list This can be caused by 1 Entering the incorrect IP address of the video endpoint 2 Trying to add a video endpoint when it is turned off 3 Trying to add a video endpoint that has a password set If the message you get says Could not add system then either the IP address is incorrect or the video endpoint is not responding Try pinging the IP address of the video endpoint If ping gets a reply try to access the video endpoint s internal web server by entering its address in a browser window If the message you get says You did not have the correct password for the system then either the video endpoint has a password set and you did not enter a password in the Add System window or the password you entered is not the same as the password on the video endpoint Verify that you have the correct password Admin Password for the video endpoint you are trying to ad
19. aigon iraniana Dita i a AAGA dente peated 54 E del eld ni cee ae ee E ea 57 ViewStation Configuration for the Global Directory 59 iPower Configuration for the Global Directory 0 cece eeeeeeeeeeetteeeeeeeaes 60 ViaVideo Configuration for the Global Directory 61 V Series Configuration for the Global Directory 62 Table of Contents 4 Software Update Software Update Console cccccccccccceeeeeeeeeeeeeencaeeeeeeeeeeeeeeeesecccacaeeaeeeeeeeeeees 64 How to perform a Software Update 0 ccccccecccceeeeeeeecenneceeeeeeeeeseeeessnnsuaeeeeeees 65 software Update LOQ ieres an E ENE 69 Software Update Configuration cece eee eeeeeee ee etneee eee teeeeeeeneeeeeeeea 71 Configuring Your Server for Software Update ceecceeceeeeeeeetteeeeeeettieeeeees 71 5 Provisioning Provisioning Console cicc siete ieee anadeet ARANEA 73 Provisioning functional DUttONS 00 cece eeeeete eee tete eee ee taeee eee tneeeeeeetneeeeeeeea 73 How to schedule ProvisiOning 0 cccccccceeeeeeeeeeeeeeeeneeeeeeeecieeeeeeenieeeeeeetneeeeeeeea 75 Provisioning Log flanes A AA ane 77 Adding a Prot s ccnenccnnencarian a n ARRE 79 Add Profile WindoWsesssieoi niia a NE 80 Endpoint Administration Setup c cccecceceeeeeeeeeeeeeeeecaeeeeeeeeeeeeesensnesiesaeeees 82 6 Account Management Managing Endpoint Accounts 00 ccccceeeeeeneeee eee enneee eee eaeeeeeetnaeeeeeeenaeeeeeneaees 84
20. iPower Admin Setup Menu Admin Tools ISDN ISDN Bandwidth Bandwidth iPower Field Type Meaning Standard Radio button Rate used when a user chooses Standard as the bandwidth for a call Premium Radio button Rate used when a user chooses Premium as the bandwidth for a call Default Radio button Rate used when a user doesn t specify a bandwidth for a call Always restrict call bandwidth to 56 kbps per channel Check box Forces calls to connect at 56 kbps per channel This setting is also known as Restricted Line Use and Line Reservation iPower Field Type Meaning Use this line for voice add and voice only calls Pull down menu The line you want to use for voice calls Line 4 is the default Reserve this line for voice Check box Restricts this line exclusively to voice transmission To use the line for either voice or video leave the box unchecked Use this line for network management via RAS Pull down menu Lets administrators use a RAS Remote Access Server connection to manage and configure the system If you have already specified a line for voice calls you cannot use the same line for remote management Reserve this line for network management Check box Restricts this line exclusively for network management Appendix 186 Appendix iPower Admin Setup Menu Admin Tools ISDN IMUX Setup IMUX Setup iPowe
21. subscription problem 50 Requested facility not sub scribed The remote equipment supports the requested supplementary service but only by subscription 57 Bearer capability not authorized The caller has requested a bearer capability that the network can provide but the user is not authorized to use This might be a subscription problem 58 Bearer capability not presently available The network normally provides the requested bearer capability but not at the present time This might be due to a temporary network problem or to a subscription problem Appendix 150 Appendix ISDN Cause Codes Cause Code Cause Description Definition 63 Service or option not available unspecified An unspecified reason prevents the network or remote equipment from providing the requested service option This might be a subscription problem 65 Bearer capability not implemented The network cannot provide the bearer capability requested by the user 66 Channel type not implemented The network or the destination equipment does not support the requested channel type 69 Requested facility not implemented The supplementary service is not supported by remote equipment 70 Only restricted digital information bearer is available The network is unable to provide unrestricted digital information over bearer capability 79 Service or option not
22. 2 system s requesting help Body VS Conference Room 1001 Call 565 1212 Marketing Conference Room Call 565 1213 An email of a particular type i e help request will only be sent once for each status change For instance if a user requests help an email will be sent to the email address specified No other emails based on that instance will be sent until help requested is acknowledged officially in Global Management System Once the user s help is acknowledged then an email will be sent to the administrator noting that All help requests has been acknowledged If 2 users request help several minutes apart more than the specified separator time and neither request has been acknowledged then 2 emails will be sent The first email will contain the System name of the first system that requested help The second email will contain the names of requests from both systems This second email was driven by the second system requesting help The newly added second system will have an asterisks next to its name to note that this is new on the list Chapter8 System Configuration 110 Remote Alert Notification SNMP Configuration Figure 8 4 Configuration gt Remote Alert Notification gt Add SNMP Alert DB httr pegasus pm Add Remote Alert Notification W Enable Remote Alert Notification Enter the Alert Name This is used to identify the Alert This box must be checked for SNMP notification to be enabled Ch
23. 36 System Information window 117 122 ViewStation Admin Setup 153 164 See also Provisioning ViewStation Admin Setup ViewStation Date Time 67 VTX 1000 1 2 4 6 7 23 24 27 33 34 Adding a System 31 Modem Installation 116 V Series 6 24 31 35 92 95 106 Account Configuration 95 Adding a System 31 Connecting to LAN 6 Global Directory 62 Manage System 95 System Information Window 124 128 VSX7000 Admin Setup 165 173 Warnings 26 28 29 146 147 WebCommander 24 32 35 103 144 Web Access Password See ViaVideo Web Access Password Index 215
24. Account Configuration iifc icctssccee gastrin dee 85 7 Reports Call Detail RECON sisecccseveececccsvsianceveseiandaceneh eicvcacnvadacdecvereandgenvavicacdesrenccdeevteuanceearewnad 87 Generating a Call Detail RECOI cece eeeeee eee eeeeneeeeeeeeeaaeeeseenaeeeeeeeaaeeees 89 Interpreting the REPOSt cccceecceeeneceeceeeeeeeeeeeeeeeecaaeaaeceeeeeeeeeeeseecenneeaeeeeeeeeeees 91 Exporting Call Detall RECOM iccccissiececcessvediedensiadecdesneaicdegesbsiaducasnsvecezeaveeiadcaieeeines 93 Video Network Status Report cccececcececeece eee eee eect tee eaaacaeeeeeeeeeeeeeteneseneaaeeees 94 8 System Configuration System Configuration Overview 0 cccccciceee eee etieee ee eeeeeeeeineeeeeeetieeeeeeeaa 97 Group Administration ccccceccecccece eetri eee ee eee eaaeaaeceeeeeeeeeeeseceecsacaeeeeeeeeeneess 98 User AdministratioM ecri eiiiai ERAR EANA EARRA 101 Server Preferences isi ciisecdscvisisceeddacedeetisiadeceeed EEEE EEEE 103 Device Specific Configuration cccccccceeceeeeceeeeeeeeeneeeeeesecieeeeeesneeeeeeeeneeeeees 103 Device Tracing Configuration cccccccccccceeeseccccceeeeeccceeessesceceeeesecceeceeeeeeceneeees 105 CDR Maintenance Configuration cceececeeeeeeeeeeeeneeeeeeeeeneeeeeeeeenteeeeeenaaees 106 CDR Synchronization Configuration cccceeeeeeeeeeeeeeeeeseeeeeeeeeeeeaeeeeeeeaaees 106 Remote Alert Notification ic cci scccec
25. BRI Protocol ISDN BRI Protocol V Series Field Type Meaning SSS Enable ISDN H 320 Checkbox Checked Enables ISDN dialing option Number of ISDN User Defined This is the number of ISDN bearer channels that Channels to Dial in Field will be dialed in parallel when placing an outgoing Parallel ISDN call from a BRI or PRI NIC located in slot 0 ISDN Switch Protocol Pull down menu The current ISDN switch protocol that is in use by the network card in slot 0 Outside Line Dialing User Defined The prefix number that the system needs to dial if Prefix Field any before making calls System Info Admin Setup Video Network Call Quality Call Quality V Series Field Type Meaning o O Primary Call Type Pull Down Specifies protocol used and order when placing Choice Menu outgoing calls from the directory Secondary Call Type Pull Down Specifies protocol and order used when placing Choice menu outgoing calls from the directory System Info Admin Setup Video Network Preferred Line Speeds Preferred Line Speeds Preferred Line Speed Pull Down Select the preferred line speed for the following menu call types e IP Calls H 323 e ISDN Video Calls H 320 e International ISDN Calls Appendix 170 Appendix V Series Admin Setup Menu System Info Admin Setup Global Services Directory Servers Global Directory GDS User Defined IP address for the Global Directory server Field Registe
26. Call types e Predefined selectable date ranges or custom date settings under Report type e Option to include only ISDN and or IP calls e Options to include outbound and or inbound calls e Option to include successful and or failed calls e Automatic CSV file format report generation e Option to include headers in the CSV file Other options Generate CSV file Generates a CSV file and an html report concurrently Include column headers with CSV file Provides column headers to note what column is what in the CSV file Chapter 7 Reports 90 Call Detail Record Interpreting the Report Figure 7 3 Call Detail Record gt Report Account Name of video Date and time Far site Direction of numbers endpoint of call address call Inbound or appear here Outbound OM Global Management System Help a Configuration a Home oJ Log out Acct System J Date Time Far Site Dir Chan Bw Kb 2 Charmaine Williams 06 25 01 23 35 33 IP 209 555 12 12 System Sh Management ain Charmain Duration of ch video call Global Directory Number of Software Update re Provisioning Account Management a Reports channels used Save file to CSV format To CSV Previous menu The order given here is the same order for both the html report and the csv report The table below describes the meaning of each for report interpretation Column Description header Ac
27. Description Enter Server IP Address Server IP address Server Password ERRANS Display Global Address Place check mark in check box Register this system when Place check mark in check box Powered On NOTE If unchecked after being checked the ViewStation will disappear from the Global Directory Server immediately Chapter 3 Global Directory 59 iPower Configuration for the Global Directory In order for an iPower to auto register with the Global Directory the iPower must be configured to look up the server This allows the iPower to access and register with the Global Directory From the iPower web page go to Highlight the system of interest in the System list and click on Manage System Go to System Info gt Admin Tools gt Directories gt Directory options gt Central and Personal Directories gt Set up Central Directory Field Description Server DNS Name The server on which the Central Directory resides Server IP address An alternate way for the system to find the Central Directory Port number 3601 The port number that the system assigns automatically when you select the Polycom Global Directory as the Server Type You cannot modify this number Server Access Account The system account name on the Directory name server You can get this information from the Directory Server administrator This information is not required for systems configured to use the Polycom Global Directory
28. ENQUIRY The prior receipt of a status inquiry message generated the status message 31 Normal unspecified A normal even has occurred with no standard cause applying No resulting action is required 34 No circuit channel available The call cannot be taken because no appropriate channel is available to establish the connection 38 Network out of order The network is not functioning correctly and this condition may persist for an extended period The call can not reach the destination and an immediate attempt to reconnect will probably fail 41 Temporary failure The network is not functioning correctly and an error occurred The problem will be resolved shortly 42 Switching equipment congestion The network switching equipment is temporarily overloaded and the destination can not be reached 43 Access information discarded The network cannot provide the requested access information 44 Requested circuit channel not available An unknown reason prevents the remote equipment from providing the requested channel This might be a temporary problem 47 Resource unavailable unspecified An unknown reason prevents the remote equipment from providing the requested channel This might be a temporary problem 49 Quality of service unavailable The network cannot provide the requested quality of service as defined by CCITT recommendation X 213 This might be a
29. ID of the remote system This is the manufacturer s ID of the remote system 133 Appendix System Information Window ViaVideo Details Tab The type of network connections associated addresses and network names for the selected ViewStation are revealed in this window Video Field Description Color Depth Number of colors set for monitor properties Display Mode Type of video mode Driver Video card driver VGA Resolution Monitor resolution Audio Field Description Output Audio output i e Headphones or Speakers or Handset with Microphones Volume 0 24 Driver Volume output is set at Driver for audio device on PC during the call Field Description USB Controller Type of USB controller Appendix 134 Appendix System Information Window iPower General Tab This table displays the following System Management information for the selected iPower Field Description Site Name Name of iPower unit LAN Host name Computer name entered in your Windows network configuration settings IP Address IP address of the iPower Line Status Displays a row of icons each indicating the state of an ISDN line or IP connection A green arrow pointing up indicates the line is connected and initialized A red arrow pointing down indicates the line could not be initialized It may have been disconnected or is impro
30. IP Address of PathNavigator Software Version Software Version of PathNavigator Local Time The current local time of PathNavigator Gatekeeper ID Gatekeeper Identifier Summary Tab This table provides a summary of endpoint and bandwidth statistics for PathNavigator Field Registrants Description Number of endpoints registered with PathNavigator Maximum Registrants Number of registrants allowed by license Current IP Bandwidth IP Bandwidth used over network Current Calls Current calls that PathNavigator is aware of Maximum Calls Number of Calls allowed by license Appendix 142 Appendix System Information Window MGC General Tab Field Description System Name Name describing the selected MGC Computer Name Computer name of MGC IP Address IP Address of this MGC MCU Status Indicates there is an error or warning occurring with the MGC This may stem from an error or warning in a card if one of the cards indicate a major error If none of the cards indicate an error then the error is inherent to the unit itself Product version MCU Software Version MCMS Software Version MGC chassis type Software Version of MCU Software Version of MCMS Appendix 143 Appendix RInhal Manc GlODal Wiane System Information Window Web Commander General Tab agement oystem Field Description System server st
31. Please refer to the iPower administrator user guide Appendix 187 Appendix iPower Admin Setup Menu Admin Tools ISDN Gateway Setup Gateway Setup iPower Field Type Meaning Use gateway for Pull Down Specify whether to use a near end gateway as the outgoing ISDN and menu default for all outgoing calls If users want to use voice calls ISDN for a call they can override this setting in the Advanced Call Options dialog box If you use a gateway for outgoing calls you must also configure a gatekeeper Gateway s Pull Down List of gateways available for use by this system menu You can configure gateways for this system even if you do not specify a default near end gateway for calls Set as Default Pull down menu Specifies that the selected gateway should be used for all outgoing video calls from this system Users can choose a different gateway for a call in the Advanced Call Options dialog box Appendix 188 Appendix iPower Admin Setup Menu Admin Tools LAN LAN Configuration LAN Configuration iPower Field Type Meaning Allow LAN H 323 calls on this system Check box Lets the system make LAN calls provided there is a LAN connection and TCP IP has been configured Admin Tools LAN Gatekeeper setup Gatekeeper Setup iPower Field Type Meaning Use a gatekeeper Check box Specifies that your network uses a gatekeeper If your system uses
32. Profile feature saves the settings when navigating from one section to the next However these settings are only temporarily saved In order for the settings to be 5 permanently saved the Save Profile button on the bottom of the window must be clicked on Once the profile configuration is complete click on the Save Profile button on the bottom of the window This saves all pages within the Admin Setup directory not just the page shown in the example screenshot NOTE The endpoint cannot be configured beyond the model capabilities Even though it seems that you are able to provision a settings which your endpoint model may not inherently have these configuration pages are not model specific For instance do NOT attempt to provision a 512 Kbps dialing speed to a ViewStation SP128 This will render the ViewStation inoperable Editing a Profile Editing a profile works in a similar fashion to adding a profile SON Select the profile you wish to edit from the list Click on Edit the Configuration Profile window will pop up Navigate to the sections on the tree menu that need to be modified Once the profile is complete click on the Save Profile button on the bottom of the window Chapter 5 Provisioning 81 Provisioning Configurations Endpoint Administration Setup The following menus mirrors the primary navigation level in the Add Profile window for a V Series ViewStation and iPower Some of the selection items foun
33. and ILS support is the consolidation of Global Directory entries from multiple networked Global Management System servers For more detailed information about this feature refer to page 53 Chapter 3 Global Directory 39 Global Directory Console Address Book Pull Down Menu The Address Book Menu lists the Address Books created in Global Management System or imported address books from other servers The default address book is titled MAIN unless an administrator has modified its name Other address books can be viewed by using the pull down menu Figure 3 1 Global Directory Alphabetical System Type System s IP Pull down list of systems ViewStation or address and menu for ViaVideo ISDN number Address Books A i TI POLYCOM Global Management System CES C a TE Modify static and dynamic Global Directory ir Main addresses 2 ESN 3 e j o New Address System Name Alliype Address pl EditAddress Management aa Aiea 72 ara Create edit c s address k a 00 o 5 New Address Book books el mean on Edit Address Book Delete Address Book i 1 7 Import Jo Import and export a s a ute addresses e iarain k wi iyii Configuration j 7 A if L d Provisioning 7 ny on 5 2 ee Ten i 0 18 and ILS j R support Account Management a Reports Address window The Address window lists the addresses for the selected address book These entries include static dynamic and replicated entries
34. available unspecified The network or remote equipment is unable to provide the requested service option for an unspecified reason This might be a subscription problem 81 Invalid call reference value The remote equipment received a call with a call reference that is not currently in use on the user network interface 82 Identified channel does not exist The receiving equipment is requested to use a channel that is not activated on the interface for calls 83 A suspended call exists but this call identity does not The network received a call resume request The call resume request contained a call identify information element that indicates that the call identity is in use for a suspended call 84 Call identity in use The network received a call resume request that contained a Call Identify information element that indicates that it is in use for a suspended call 85 No call suspended The network received a call resume request when there was not a suspended call pending This might be a transient error that will be resolved by successive call retries 86 Call having requested call identity has been cleared The network received a call resume request The call resume request contained a call identity information element which once indicated a suspended call How ever the suspended call was cleared either by time out or by the remote user 88 Incompatible destination Indic
35. be synchronizing call data Chapter8 System Configuration 106 Remote Alert Notification A Remote Alert Notification system has been implemented for 24 7 troubleshooting Due to the high mobility of a system administrator s job the remote alert notification system can inform the administrator of network errors for endpoints Two types of remote alert notifications can be created Email and SNMP SNMP is now accessible as a remote alert Email Notification sends alerts to the administrator s email informing of endpoints requesting help systems reporting connectivity problems errors warnings or systems not responding The email can be forwarded to the administrator s pager for instant notification Simple Network Management Protocol SNMP is a network monitoring and control protocol to inform the administrator the current status of the network An SNMP Agent a reporter of activity process will set traps when ViewStation networking mishaps occur The SNMP agent will return information contained in a MIB Management Information Base Figure 8 3 Configuration gt Remote Alert Notification i Name of Alert OLYCOM Global Management System 5 0 Help Sy Configuration a Home Log out Remote Alert Add ka c 7 alert Type 5 eae L Management h Emal Delete Email Email Previous Menu a tl Alert type Globa Email or SNMP Directory Software Update A Provisioning Account Management Summarizes details of the alert
36. client communicating with devices except for video devices user interface ViaVideo Web browser gt ViaVideo HTTP TCP 3603 Web client communicating with ViaVideo web interface Web browser gt Other HTTP TCP Arbitrary port Web client communicating with Devices web server assigned by Other Devices web interface admin when adding this device to Global Management System Web browser gt HTTP TCP 80 Web client communicating with PathNavigator PathNavigator Global Management System and video devices communications Different features offered in Global Management System use different ports when communicating with video devices The port most often used is port 80 However other protocols such as FTP and Telnet require the usage of ports other than 80 Appendix 202 Appendix Global Management System to from ViewStation model Global Management HTTP TCP 80 Monitoring and Management System gt video devices Video devices gt Global HTTP TCP 80 Monitoring and Management Management System Global Management FTP TCP 21 Management Provisioning System gt video SoftUpdate devices Video devices gt Global FTP data Dynamic port Management Provisioning Management System TCP SoftUpdate Global Management Telnet TCP 23 Diagnostic Logging next release System gt video of Global Management System devices Video devices gt Global Proprietary 3601 Global Addr
37. details of video endpoints PathNavigator WebCommander and Other Device status Remote Management of Polycom video endpoints Global Directory Creates edits archives imports and exports address books LDAP and ILS supports replication of address entries for different Global Directory Servers Automatic registering of video endpoints on the LAN into the Global Directory Software Update Ni Japanese All Devices gt Devices r Search Device Type ViewStation a Add System Manage System Local Time Polycom video endpoints can be updated immediately or at a scheduled time Provides status of software updates and maintains a log for troubleshooting failed updates Chapter 1 Getting Started 22 Product Overview Feature summary continued Provisioning Push new configuration settings to a group of Polycom group video endpoints Create separate profiles tailored to different Polycom group video endpoints Account Management Set up accounts used to track video calls Reports Call Detail Record Details information of ViewStation V Series iPower and ViaVideo video calls Network Status Describes statistics of endpoint usage Device Tracing Diagnose endpoint issues by logging endpoint activity System Configuration Group Administration Group Administration Add remove and modify groups and create group permission levels User Administration Add remove and modify users and permissions Server Preferences
38. displays the specified URL which Global Management uses to access the web interface 3 Click on OK The System Management window will refresh and the device name and address will appear Chapter 2 System Management 32 Modifying the System List Editing a System Normally the Global Management System automatically detects IP address changes for ViewStations and ViaVideos and updates its database with the new information However certain circumstances can arise where the server and the endpoints are unable to communicate with one another and this automatic detection is not possible This is especially true in the case of IP address changes for WebCommander and third party endpoints In this case the IP address stored in the database must be updated manually Device Tracing allows for all video endpoint actions to be traced and recorded in a Device trace log Device tracing can be enable here in the Edit System window or in the Reports gt Device Tracing page in Global Management System For SoundStation VTX 1000 tracking endpoints and correct current phone numbers is a manual process It is recommended that once the SoundStation VTX 1000 endpoints are configured the Global Management System administrator set a policy that he she be contacted in the event that SoundStation VTX conference phones are relocated This will assure that the Global Management System has the correct phone number for software updates and upgrades Edit System 1
39. file path for each model s softupdate exe file Select endpoints for Software Update Choose Update Monitor Status of Software Update PON When Software Update is completed the status indicated should say successful for the updated endpoint The software update status for the selected endpoints can be cleared by clicking on the Clear Status button To cancel Software Update the endpoint must be in pending status NOTE If an endpoint has a password set this password must be set in the server s database NOTE If the endpoint is engaged in a call Global Management System will wait until the call ends before performing a Software Update Global Management System will check a system that is in a call every 15 minutes until the call is over If an endpoint is offline and scheduled to be updated Global Management System will check every hour until the system is back online Once the system is back online it will be updated with the latest software Selecting systems for Software Update You can choose to update by model type each individual one or all of them Selecting by model type is not exclusive two models at a time can be updated To select all systems click on the Select All button A check mark will appear next to all systems To select the model of choice click on the Select Type button A dialog window will list Polycom models that support Software upgrade Click on the check box es next to the model s you
40. implemented The remote equipment received a message that includes information elements which were not recognized This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 100 Invalid information element contents The remote equipment received a message that includes invalid information in the information element This is usually due to a D channel error 101 Message not compatible with call state The remote equipment received an unexpected message that does not correspond to the current state of the connection This is usually due to a D channel error 102 Recovery on timer expiry A timer expiry initiated an error handling recovery procedure This problem is typically temporary 111 Protocol error unspecified An unspecified D channel error when no other standard cause applies 127 Interworking unspecified An event occurred but the network does not provide causes for the action that it takes The precise problem is unknown 145 ISDN layer 1 and or 2 link not established User needs to check cabling ISDN adapter status and network connections 146 ISDN layer 3 connection to the ISDN switch network inactive A switch protocol error exists or in the United States or Canada a SPID assignment problem There is either a switch protocol error or in the United States or Canada a SPID assignment problem
41. not configured Global Management System cannot access the web interface of ViaVideo To set the web access password from the ViaVideo interface go to System Information gt Setup gt Global Services gt Global Management Enter the Web Access Password For 5 0 and above To set the web access password from the ViaVideo interface go to Setup gt Web GMS gt Enter the Admin Password iPower iPower like the ViewStation also has an embedded web server that allows remote administration Manage System launches iPower WebRemote WebRemote lets you make calls configure the system diagnose operating problems and monitor system performance from a web browser running on a remote PC In order to use WebRemote it must be enabled on the system To learn how to enable WebRemote refer to page 115 Chapter 2 System Management 36 Other System Management Functions IPower cont After launching WebRemote the password has to be manually entered This is the administrator password on the iPower system If you are already logged in to a Windows domain account that has administrator privileges on the iPower system then you are automatically authenticated when launching WebRemote Therefore a password is not required MGC When a MGC is selected from the System List and the Manage System button is clicked you will be asked to download an object that is used to detect whether MGC Manager is located on your machine and where that
42. of inactive minutes until the system logs after _ minutes Pull down menu the user off and restarts the computer The default setting is 20 minutes After you select this option you must restart your computer Countdown for _ Pull down menu Number of seconds before automatic logoff that the standby mode after _ minutes of inactivity Pull down menu seconds system begins showing the time left before logoff Standby iPower Field Type Meaning Put the system in Check box Number of minutes after which the system goes into Standby mode Make sure that the number of minutes you enter here is less than the number you enter for automatic logoff or else the system will log off before it can go into Standby mode Appendix 183 Appendix iPower Admin Setup Menu Admin Tools General Monitor Monitor iPower Field Type Meaning Use second monitor Check box Check the box if your system uses a second monitor The system automatically sets the second monitor s type NTSC or PAL to match the main camera type Picture in Picture PIP Position on Second Monitor Radio button If you are using a second monitor with your system you can change the position of the PIP Picture in Picture on the second monitor The default setting is Bottom Right Changes to this setting take effect immediately Appendix 184 Appendix iPower Admin Setup Menu Admin Tools IS
43. on camera if their system supports this feature this system Allow near end Check box Lets you use the remote control to turn Automatic Automatic Camera Pointing Camera Pointing on and off Pan Direction of Near End Cameras iPower Field Type Normal Radio button Meaning Behaves in the same manner as a scroll bar For example press the right arrow to look further to the right on the monitor press the left arrow to look further to the left This is the recommended setting Mirrored Radio button Makes the camera move to the right when you press the right arrow VCR Setup iPower Field Type Meaning One VCR Radio button Use one VCR for either recording or playback Two VCRs Radio button Use two VCRs one VCR for recording and one VCR for playback Appendix 194 Appendix iPower Admin Setup Menu Admin Tools Directory Directory Options Directory Options iPower Field Type Meaning Local Directory store on system Radio button Specifies that users can make calls from a directory located on this system Central and personal Directories stored on an LDAP compatible server Radio button Specifies that users can choose to use a centrally maintained read only directory or a personal directory that they manage themselves Both of these directories are located on a remote server Admin Tools Directory Central Directory and Ser
44. on the Configuration gt License Authentication page of the Global Management System Global Management System User s Guide Chapter 1 Getting Started 14 Licensing Information Click Generate after entering each license number When applying the configurator key codes into Global Management system use the last key code generated because this will contain the cumulative number of seats for this serial number Applying the key code in Global Management System When adding additional licenses and no installation is involved the key code can be applied by logging into Global Management System and navigating to the Configuration gt License Authentication screen Upon entering the key the information for the license capacity should reflect the actual number of seats registered Figure 1 8 Configuration gt License Authentication OM Global Management System Help NA Configuration Fy tome TZ Log ou License Key License Capacity 3000 Licenses Used 5 Serial Number 12345 System Management Global Account Management Chapter 1 Getting Started 15 Licensing Information Premier Service Global Management System comes with an initial 90 day warranty entitling the customer to maintenance support including software updates bug fixes as well as software upgrade new feature releases Bug Fixes may come in the form of a new revision of software or just a patch release Once the initial 90 day period is over if the cust
45. oystel obal Manac Install at least 1 Rapidport multi port modem on the Global Management System Server Upon installation of the modem with the installation CD provided be sure that the very latest modem drivers are installed by downloaded them from http www ionetworks com support epdrivers jsp E2K Install the software on a computer that meets the minimum system requirements SoundStation VTX 1000 support is provided in Global Management System software releases 6 10 and later n User s Guide Chapter 1 Getting Started 7 Installation Instructions Installing Global Management System The software must be installed on a unit which will serve as the server To install and uninstall this program you must have administrative privileges for the server onto which Global Manage ment System will be installed Guidelines for Installation For both the download version and the CD version click on setup exe and follow the onscreen instructions found in the Polycom Installer The Polycom Installer can test your system for compatibility with your Polycom software and will automatically install any supporting software needed once installation begins note that the Polycom Installer cannot perform major system updates such as updating Windows Service Packs or Internet Explorer It also provides easy access to the Release Notes Figure 1 1 Polycom Installer gt Home Page Polycom Installer x a Welcome to the Polycom I
46. red Pull Down Sets the volume level for the line with which it is Menu associated Line Echo Canceller Pull Down red Menu Line Input white Pull Down Specifies the equipment you are connecting to the Menu audio input connectors on the back of the unit an audio mixer or the audio connections for a VCR Line Input Level Pull Down Sets the volume level for the line with which it is white Menu associated Line Echo Canceller Pull Down white Menu Line Outputs Pull Down Specifies how the audio output behaves The Menu default selection Monitor Far Site Audio supplies audio to the Monitor 1 audio outputs only when the system is receiving audio from the far site If you have connected a VCR to record the conference select VCR Far and Near Audio to supply audio from both the far site and the system s microphone pods to the VCR Appendix 174 Appendix Line Outputs Level Pull Down Sets the volume level for the line with which it is Menu associated Master Audio Volume Pull Down Sets the volume level for audio from the far site Menu Midrange Speaker Pull Down Specifies whether to use the system s built in Menu midrange speaker You may prefer to turn off the midrange speaker if you connect the audio output to Monitor 1 Subwoofer Speaker Pull Down Specifies whether to use the system s subwoofer Menu You may prefer to turn off the subwoofer speaker if you connect the audio output to Monitor 1 The system w
47. seedases seecaeceendaceressaandaed aa naaeeessenadeeesdaae 107 Emal NOthicationisics i i cccctssceedeciseedcvbisadeeevestiteee dec ndeeeeaviisdaceces E 108 SNMP Contig ato ee 111 Appendix Connecting ViewStations to the LAN ssssesessssssseesssssrrssserrrsssrrrrrssrerrrssrrernssrreens 114 Enabling Global Management System on the iPOWEDM 0 ceeeeeeeeeeeeeeneee 115 Modem Installation for SoundStation VTX 1000 Device Suppott 0 0 116 System Information Window VieWStation 0 cccccccceeeeeeeeeeeeeeeeieeeeeetiteeeeeees 117 Table of Contents System Information Window V Series c ccccccceeeeeeeeeeeeeecceeaeeeeeeeeeeeeeeeees 124 System Information Window ViaVideoO cccccceceeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeees 129 System Information Window VTX 1000 cccceceeeeeeeeeeeeeenceeaeeeeeeeeeteeeeeees 141 System Information Window PathNavigatot cccceceeeneeeeeseenteeeeeeeenaeees 142 System Information Window MGC ecceceecceeeeeeeeteeeeeeencneaeeeeeeeeeeeeeeeees 143 System Information Window Web Commander 2 eeceeeeeeeeeeeeeteees 144 System Information Window Other DeviCe ccceeeeeeeeeceeeeeeeeeeeeeeeeeteees 145 System Information Window Video endpoints eseeeeeeeeeeeeeeeeeeeteees 146 System Information Window MGC 2 cceececceeeeeeeeeeeeeeeeccaeaeeeeeeeeeeeeetees 147 I
48. selected port by clicking Force Selection of TCP Port Be aware that this may cause Global Management System or some other server application to function abnormally Figure 1 3 Installation gt MSDE Login Zax To continue Setup must know the login credentials for your MSDE 2000 installation and the TCP port which GMS and PDS will use The default User is sa with Password mypass SQL Server MSDE Username Password Ce SQL Server MSDE Hostname fean CCOtC C S S Polycom Datastore TCP Port foosa If the Polycom Datastore TCP Port tests fail you may override the Setup utility and force Polycom Datastore to use the selected port However this may cause Polycom Datastore or another application on your system to Function abnormally due to port contention Force Selection of TCP Port override tests cone Installshield Licensing The installation will require a serial number and a key code The key code is the activation number for this version of Global Management System You can obtain a key code by registering your license information at http extranet polycom com and going to Product Activation Figure 1 4 Installation gt License Verification ie License erification Please enter your Key Code and Serial Number in the fields below You may also click the Go To Polycom Resource Center button ERA to be taken to the Polycom Resource Center where you may FS E cae a register your Product
49. the call connected or disconnected Call ID Number of system ViaVideo is connected to at this moment Name Name of System ViaVideo is connected to at this moment Extension If used H 323 extension used to make call Rate Rate at which the current call is made Call Placed Number of calls placed whether the calls actually connect or not Number of calls received Calls Connected Number of calls connected Total Call Time Total time in calls for calls already completed Time in Last Call Length in minutes of the last call Appendix 131 Appendix System Information Window ViaVideo Network Stats Tab This window is only active during a call The Network Statistics screen describes the video and audio protocols used and the rates at which a call travels over the network and to the party you are calling If the ViaVideo is not in a call the statistics will appear as dashes Field Description Rate The clock rate for outgoing packet transfer Video Protocol The video transfer protocol used for the call Video Format The video format used for encoding and decoding Audio Protocol The audio protocol used for the call G 711 G 722 G 728 etc Comm Protocol The communications protocol used for the call H 221 H 223 etc Packet Loss Total number of packets lost in the call Packet Loss Percentage of packets lost to all packets transfe
50. the latest modem drivers be installed after the initial installation process for maximum performance from the following link http www ionetworks com support epdrivers jsp E2K Using Other Modems Using modems other than the RapidPort 4 for SoundStation VTX 1000 Device Support is not recommended and Polycom does not support such modems for the GMS VTX application However other modems may perform the same function adequately NOTE If a modem other than RapidPort 4 is used be sure to configure MODEM CALL TONE WAIT to ON in the SoundStation VTX 1000 Admin Setup section of the user interface of SoundStation VTX 1000 not GMS This VTX configuration change must be made for all VTX units supported by non RapidPort 4 modems please see the SoundStation VTX 1000 Administrator s Guide for more details Appendix 116 Appendix System Information Window ViewStation General Tab This window displays the following System Management information for the selected ViewStation Field Description System Name Name of ViewStation Host name LAN Host Name IP Address IP Address of ViewStation Line Status Displays a row of icons each indicating the state of an ISDN line or IP connection A green arrow pointing up indicates the line is connected and initialized A red arrow pointing down indicates the line could not be initialized It may have been disconnected or is improperly configured A yello
51. the server From the V Series admin interface go to Admin Settings gt Global Services gt Directory Servers Field Description Global Directory Specifies the IP address or DNS address GDS of the Global Directory Server Register Registers this system with the Global Directory Server Password Lets you enter the Global Directory password if there is one Display Global Addresses Displays other registered systems in the Global Directory Display Name in Global Specifies whether to display the system s Directory to System Directory name in the global directories of other registered systems Save Global Copies the Global Directory to this local system Chapter 3 Global Directory 62 In the Software Update window Polycom video endpoints connected to your network can be updated with the latest software release Software Update enables you to update multiple systems simultaneously even with the different software requirements for each model Figure 4 1 Software Update System status Model Type For determining Monitor Status column now and Software time zone of of Software added version endpoint Update L 1 M Global Management System Help N Configuration fI Home E tos s U Selection chet panis Select All Buttons odh f System Name 7 Model Software Version GMT Status System Management M ai h vs Release 7 0 1 0
52. will be lost Appendix 206 Troubleshooting Guide System Management Call Status How can my video endpoint be in a call when the line status shows a red arrow pointing down If the video endpoint is configured to use both IP and ISDN it can still make IP calls even if the ISDN line is down Also Global Management System shows the red arrow in the system list whenever any of the ISDN lines is down Therefore a video endpoint configured to use four ISDN lines 512K could have one line down and yet still be able to make a call using the remaining three ISDN lines 384k Video endpoints do not display the in call icon when they are in a call and sometimes display the in call icon when not in a call This is usually caused by having an incorrect Manager URL Select a video endpoint and click on the Management tab to view the Manager URL Make sure that the IP address shown is the one used by your Global Management System server If it is different you will have to re install Global Management System to change the Manager URL This can also be caused by video endpoints trying to send status information to a Global Management System server behind a firewall If Global Management System is trying to manage a video endpoint outside the firewall be sure that the firewall allows bi directional traffic between them on port 80 Some of the video endpoints display line problems when all of their lines are working soundly The Manager URL is no
53. 2 Appendix 199 Appendix SNMP MIB polycomGMSNumberOfManagedNodes OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Total number of managed nodes in the GMS database n polycomGMSNode 1 polycomGMSNodesActive OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes that are actively responding to GMS requests n polycomGMSNode 2 polycomGMSNodeslInactive OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes that can not be contact and are reporting events to GMS n polycomGMSNode 3 polycomGMSNodesInCall OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes in a conference call n polycomGMSNode 4 polycomGMSNodesWithErrors OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes reporting errors n polycomGMSNode 5 polycomGMSHelpRequests OBJECT TYPE SYNTAX INTEGER ACCESS read only STATUS mandatory DESCRIPTION Number of nodes reporting user help requests n polycomGMSNode 6 Appendix 200 Appendix SNMP MIB nodeslnactive TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSNodesInactive DESCRIPTION Indicates the inactive nodes threshold has been hit n 1 nodesInCall TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSNodes InCall D
54. 6 Appendix V Series Admin Setup Menu System Info Admin Setup General Settings Security Admin Password User Defined The password used to access the V Series web Field interface screen Meeting Password User Defined The meeting password used by the system Field for dialing into an MCU for a multipoint conference with a password already set Enable FTP Access Checkbox Checked Enables the system to have files option transferred to it via FTP required for some Global Management System features Enable Web Access Checkbox Checked Enables remote access of the system option through its web interface Enable Telnet Access Checkbox Checked Enables the system to be accessed option via Telnet required for Device Tracing in Global Management System Enable Encryption Checkbox Specifies whether to encrypt calls with other sites that support AES encryption Location V Series Field Type Meaning S O Date Format Pull down menu Specifies your format preference for the date Peeters een iyantieyoronsryac trl Sl Time Format Pull down menu Specifies your format preference for the time e T e Daylight Savings Time Checkbox Daylight Saving Time Specifies whether it is Time Server Pull down menu Specifies connection to a time server for automatic system time settings Time Server Address Pull down menu IP address of time server Time Difference from Pull down menu Specifies the time difference between GMT GMT G
55. 8 00 H E i Select Type Deselect All Update Button Global Cancel Update Directoy Clear Status Configure SoftUpdat te fee Software z Noel Palme e Leads to page Update ates ae to set Soft Update file path Provisioning New tab section to get detailed info Account L Management a Reports aus e eeeeece NOTE The status information shown in the connectivity and endpoint status columns will not be relevant to the VTX1000 Chapter 4 Software Update 63 Software Update Console The table below defines what information is displayed with each column header Column header Description Connectivity Status Green network icon Indicates that Global Management System can successfully communicate with the system Green network icon with log Global Management system is logging system information Red network icon The server is unable to communicate with a system Yellow network icon Indicates that Global Management System is able to query the system but is unable to receive status updates Endpoint Status Gray ball The video endpoint is not in a call Green ball A video endpoint is in a call Red Cross A video endpoint user is requesting help System Name System Identifier Model Model of video endpoint Software Version Software version currently loaded on endpoint GMT Offset from Greenwich mean time Status Whether software updates are updating pe
56. 8 System Configuration 103 Server Preferences Device Specific Configuration For Polycom Video Endpoints Default Password If each video endpoint in your organization has the same administrative password enter the default password information This will enable you to manage systems that have an existing administrative password This does NOT reset the administrative password on the video endpoint Instead by setting the default password on the server Global Management System will now be aware of the unit s password If you want to configure an administrative password for all Polycom group video endpoints on your network you will need to provision this setting To set the default password click on the Modify default password check box and enter the password in the Password field and the Verify field in the Default Password section Otherwise leave these fields blank if the Polycom group video endpoints in your organization require individual passwords or have no passwords For ViewStation only Hide Admin Password When connecting to a ViewStation via the Manage System button the unit s admin password is exposed in the URL line at the bottom left hand corner of the browser window Check this option to hide the password and require the user to enter the admin password in a login dialog box for each Manage System request Modify Tracing Setting The duration for when a Device Trace log file is generated for a specific e
57. All System E Management Mf ch Ally r EAT Provision Provisioning X 08 00 Cancel Provisioning buttons Global Clear Status Directory Configure Provisioning Page for setting Software alm VS 08 00 provisioning Update T 08 00 profiles A Provisioning Tab section to get detailed info for systems count E f Management General 2g Reports Provisioning functional buttons Provision Click on this button to schedule Provisioning for the endpoints The scheduler works just like the Soft Update scheduler Cancel Provisioning Cancels Provisioning for the selected endpoints The endpoint must be in pending status Clear Status The status for provisioning will remain on record until it has been cleared Configure Provisioning Opens the Provisioning Configurations page Provisioning profiles determine endpoint settings Multiple profiles can be created tailored to different groups of endpoints Chapter5 Provisioning 73 Provisioning Console Column header Description Connectivity Status Green network icon Indicates that Global Management System can successfully communicate with the system Green network icon with log Global Management system is logging system information Red network icon The server is unable to communicate with a system Yellow network icon Indicates that Global Management System is able to query the system but is unable to receive status updates Endp
58. Configure defaults for Software Update Provisioning Email Remote Alerts and Device specific behavior Remote Alert Notification Set criteria for email alerts and SNMP alerts NOTE SoundStation VTX 1000 features are limited to 1 phone database configuration 2 software update upgrade scheduling and status All other features listed herein which are related to IP endpoint support do not apply to SoundStation VTX 1000 which is soft modem enabled circuit switched analog telephony device Global Management System User s Guide Chapter 1 Getting Started 23 Product Overview The table below shows which Global Management System features support which devices Features ViewStation ViaVideo iPower VTX 1000 MGC Other FX and EX PathNavigator Device V Series WebCommander System X X X X X X Management Global X X X No No No Directory Software X No X No No No Update Provisioning X No X No No No Account X No No No No No Management Reports X X X No X X Remote Alert X X X No X X Notification me U Chapter 1 Getting Started 24 System Management Overview The System Management window provides a list of Polycom endpoints and third party devices connected to the network Management of your Video Communication network begins here Global Management System enables the monitoring and management of video endpoints Also monitoring capabilities have been extended to inc
59. DN ISDN Configuration Configuration iPower Field Type Meaning Allow ISDN calls on this system Check box Check this box to allow ISDN calls to be made to and from this system Advanced ISDN Configuration Complete information element iPower Field Type Meaning Use local number filter Check box For lines used by multiple devices allows the for Multi Subscriber system to filter out calls to devices other than Number MSN line the videoconferencing system This option is set automatically for 5ESS Multipoint 5ESS Point to Point or DMS 100 Allow rate adaption to Check box Allows the system to use 56 kbps to redial 56 kbps if 64 kbps fails connections that fail at 64 kbps Send this system s Check box This feature includes the system s phone number in Calling Party Number the call request sent to the network Some networks to near end network or or PBXs require this information others prohibit it PBX In addition some networks need this information for Caller ID to work correctly Transmit a Sending Check box By default used for Euro ISDN NET3 Taiwan and VN3 field Number type User Defined By default used for protocols and switch types other field than 5ESS Point to Point and 5ESS Multipoint Number plan User Defined By default used for protocols and switch types other than 5ESS Point to Point and 5ESS Multipoint Appendix 185 Appendix
60. ESCRIPTION Indicates the nodes in call threshold has been hit n 2 nodeErrors TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSNodesWithErrors DESCRIPTION Indicates the nodes with errors threshold has been hit n 3 helpRequests TRAP TYPE ENTERPRISE polycomGMS VARIABLES polycomGMSHelpRequests DESCRIPTION Indicates the help request threshold has been hit na4 END Appendix 201 Appendix Communication Service Ports used for Polycom Management Software applications Communication across the network for Polycom products requires the usage of certain Internet service ports Global Management System communicates with the web client video devices and other services In the tables below Direction indicates how a particular communication is initiated for example Web browser gt Global Management System means the web browser opens a connection with Global Management System which is then used to interchange information The Web Client The web client is a web browser running on a PC station that is used to access Global Management System Path Navigator or video devices The table below shows the protocol and port used The ports listed must be open for two way communication Direction Protocol Ports Purpose Web browser gt Global HTTP TCP 80 Web client communicating with Management System Global Management System Web browservideo HTTP TCP 80 Web
61. Global Management System ViaVideo must be password protected before Global Management System can access the web interface By default ViaVideo does not have password protection enabled To set the password in ViaVideo navigate to System info gt Global Services gt Global Management in the ViaVideo web interface On this page there is a Web Access Password field Once a password is entered this unit s web interface can be accessed through Global Management System when the login in information is filled in through the Manage System feature What is Other device type and how to use it Other device type can be any web server that supports HTTP What is required is the ability to understand HTTP web request For example Sony Contact 1600 has a web server which can be monitor by using Other device type When adding using Other device type user specifies the IP address the port and the HTML file if it is not the default htm file Global Management System will be able to detect whether the system is online or offline based on the response string of that device Does Global Management System work through the firewall This depends on the setup of the video network behind the firewall As long as the IP address of the managed endpoints aren t translated through NAT Network Address Translation port 80 HTTP port 21 FTP and port 3601 GAB protocol Global Management System will function properly Some fire
62. H 323 gt Global Management gt Global Management System Setup gt Field Description Require Account Number to Dial Must be checked Validate Account Optional Require Account Number to Dial When this feature is checked the endpoint user must first enter an account number before proceeding with a conference call Any account number can be entered at this point even though that account number may not exist in the Account Management list If the account needs to be validated then Validate Account must be checked Validate Account This feature cross references with Global Management System whether the account entered is a valid account If the account does not exist in the database the endpoint user who attempts to make a video call will not be able to proceed with the call Chapter 6 Account Management 85 Global Management System will generate reports of video endpoint usage The implementation of the report feature is for administrator access to the historical activity of network events Two types of reports can be generated in Global Management System Call Detail Record Detailed information regarding video endpoint calls are displayed in this report Export Call Detail Record as a comma delimited file for analysis Network Status Report This report describes statistics of all endpoints managed by Global Management System Device Trace Report View log files of endpoints that have or have had device tracing enabled
63. ILS Global Management System gt LDAP Global Management System gt SNMP Global Management System gt SMTP LDAP TCP 389 or 1002 LDAP TCP 389 SNMP UDP 162 SMTP TCP 25 Purpose Global Address Replication to ILS server Global Address Replication to LDAP server Remote Alerts to an SNMP server Remote Email Alerts Appendix 204 Troubleshooting Guide Running Global Management System How do calculate Greenwich Mean Time offset Click on date and time in the control panel on your computer A pull down menu will state what the GMT offset is at your location What is the posting frequency from the video endpoints Video endpoints does not auto post to Global Management System at a specific interval Instead the video endpoints posts information whenever it receives a request from Global Management System For example a user clicks on the Call Status tab which causes the video endpoints to post call status information When the server address is entered the browser page appears with an HTTP 404 error The browser cannot find the default web page Default website location may not properly set On IIS check the path on the Default Website properties for the correct location It should be drive Inetoub wwwroot where Global Management System web folders are stored under Why can t access the web interface of ViaVideo but can with a ViewStation through the Manage System feature of
64. ISDN line will have zero one or two assigned SPIDs The following table describes ISDN standard cause values that are sent from the ISDN switch to the router to indicate ISDN call status Although the cause values are standardized each ISDN service provider uses its own version of the cause message wording Therefore the cause messages shown in the table below might not be the exact messages that appear on the terminal Appendix 148 Appendix ISDN Cause Codes Cause Code Cause Description Definition 1 Unassigned number The switch received the sent ISDN number in the correct format however no destination equipment uses the number No route to specified transit network The ISDN exchange cannot recognize the intermediate network through which to route the call No route to destination The intermediate network through which the call is routed does not service the destination address Channel unacceptable The specified channel does not provide sufficient service quality to accept the requested connection Call awarded and delivered The user is assigned an incoming call that is being connected to an already established call channel 16 Normal call clearing Normal call clearing has occurred 17 User busy All B channels are in use the called system acknowledges the connection request but is unable to accept the call 18 No user responding The destination doe
65. My Profile Attached File Atta mon content Figure 1 7 Polycom Resource Center gt Product Activation page New Window Help For a first time stare i aliio the first hcense num will be established as fof e r Please record the serial number for future use For adding new configurations please provide serial number of your product installation 2 Enter the license number in the License Number field on the label of the packaging A First Time Installation check box will appear When checked the serial number will auto populate in the Serial Number Field if this is the first time registration 3 Click Generate and copy as it appears the key code for installation Record the serial number and key code for future use If additional licenses are required install Global Management System first with the key code that was generated when the serial number was established Then follow the instructions for Adding additional license seats Adding additional license seats Adding License seats key codes will be referred to as Configurator keys in the historical key code data in the Polycom Resource center Product Activation page Configurator key codes cannot be used to install Global Management System To add license seats enter each license number and the serial number of the application into the appropriate fields in the Product Activation page in the Polycom Resource center this can be found
66. RI V 35 RS 449 PRI etc Line Status Shows the status of each WAN interface line connected to the system A green arrow indicates the line is initialized and ready A red arrow indicates the line is not connected or not functioning properly and a yellow block indicates the line is being initialized LAN enabled Indicates whether this V Series is connected to the LAN IP Address IP Address of the V Series LAN Host Name System name recognized by the network H 323 Name The name that other H 323 enabled systems may use to call this unit H 323 Ext An extension that allows systems to call this system through an H 320 to H 323 gateway Appendix 125 Appendix System Information Window V Series Call Status Tab This table displays the following Call Status information for the selected V Series Call Status For H 323 calls one green ball represents system is in a call For H 320 calls each green ball represents an ISDN channel that is connected during a call Call Type Call Protocol used Far Site Name Name of far site endpoint Far Site Number Number of IP address of far site endpoint Local Number Number of IP address used to call Cause Code Relevant to ISDN calls If the call ended due to an error a cause code for that error appears here Global Management System User s Guide Appendix 126 Appendix System Information Window V Series Network Statistics Tab This table displays the following Network Stat
67. RL in the Manager URL list on the ViewStation Select that ViewStation in the Systems list and click on the Management tab You will see the list of URL s for that ViewStation Make sure that the address of Global Management System server where you created the accounts is in the first position Appendix 210 Troubleshooting Guide POLYCOM Support If you have any other questions on Global Management System contact us at 1 800 POLYCOM or 408 474 2050 techsupport polycom com Global Management System User s Guide Appendix 211 Index Account Management 23 24 83 85 Account Configuration 85 Adding an Account 84 Removing an Account 84 Validate Account 85 Acknowldege Help 35 Active Directory Schema See also Global Direc tory Adding LDAP and ILS Support LDAP Advanced Stats Tab 38 System Information Window See System Information Window Advanced Stats Tab Alerts Tab 28 146 147 Call Detail Record 23 86 87 93 CDR Synchronization Configuration 106 Database maintenance 106 Exporting Call Detail Record 93 failed calls 92 Generating a Call Detail Record 89 90 Call types 90 Customizing Reports 90 Interpreting the Report 91 92 Call Status Tab 38 See System Information Window Call Status Tab CDR See Call Detail Record Channels 91 Client Console Requirements 3 Communication Service Ports 202 202 204 Connecting ViewStations to the LAN 114 Database maintenance Call Detail Record 106 Default Password 104 Default Web P
68. SIN INGOrMAN ON vices sstes uaia a Maeda eeaenede E E EA 148 ViewStation Admin Setup Menu cccccceeeeeeeeceeceeceeeeeeeeeeeeeecenaesaeeeeeeeeeeeeees 153 V Series Admin Setup Menu cceccecceceeeeeeseeeeencacaeeeeeeeeeeesesencsensaeeeeeees 165 iPower Admin Setup Menu ccceceeceeeencecceceeeeeeeeeeeeeeeeaeaaneeeeeeeeeeeeteeeessensaaes 180 SNMP MIB espeare na EE EAER REEE EAEE EEE 199 Communication Service Ports used for Polycom Management Software 202 Troubles HOOtN Giessen aa ARa a RENE 205 Running Global Management System ccccccccceeeeeeesecceeeeeeeeeeeeeteteeeeenaees 205 IMSTAN ATION aes cevnscee caeevacaa eset dence stennedtucdutdeegedautuine sbeacedemegsndianterdacddeavensteewteteesss 206 System Management sessin aAA AANA 207 Global Drey arreda S 209 Software Update ceccecccceccce cee ee eee eeeeeeeeeeaeaeeeeeeeeeeeeesageeaaaaeaeeeeeeeeeeeeeeeeenenee 209 ACCOUNT Validation ssnin a a a AAA a 210 Welcome to Polycom Global Management System a client server software tool designed to enable and support centralized management of your enterprise wide video communications network Global Management System can e Manage and update a network of Polycom endpoints from your local desktop and minimize time spent maintaining video conferencing infrastructure e Obtain a global view of Polycom video endpoints connected to your network e Perform remote software manageme
69. Select an Endpoint and click on Edit System A dialog box will appear 2 Enter the relevant information for the system or enable device tracing 3 Click on OK Password Global Management System can manage a Polycom group video endpoint when the password set in Global Management System matches the password that is manually set on the endpoint For security reasons the administration password for an endpoint can be set only from the endpoint If the password is changed manually from the endpoint you must update Global Management System with the new password otherwise the system can longer be managed By default endpoints do not have an administration password set As with the endpoint the administration password for an endpoint can only be set from the endpoint unit Any password changes for any given unit must also be updated in Global Management System To learn how to change the password for the endpoint please refer to page 115 NOTE Entering a password here does not mean that the administration password for a ViewStation has been set If an administration password is needed then it must be set at the unit Chapter 2 System Management 33 Modifying the System List Deleting a System When a system is deleted from the Global Management System database it is still connected to the network but is no longer being managed via Global Management System except SoundStation VTX 1000 1 Select the device you wish to remove from t
70. Server At least 300MB free hard drive space One of the following Windows 2003 Server Windows 2000 Server or Advanced Server with Service Pack 3 Microsoft Internet Information Services 4 0 Microsoft Active Directory if using the LDAP directory services option Internet Explorer 6 0 or higher with Service Pack 1 Client Console Requirements Client machines running the Global Management System browser interface must meet the follow ing requirements One of the following Windows XP Windows 2000 Professional or Server Windows 98 Windows NT 4 0 Workstation or Server Internet Explorer 5 0 or higher IE 6 0 is recommended Chapter 1 Getting Started 3 System Requirements Endpoint Software Requirements V Series Software e All software versions are supported ViaVideo Software e ViaVideo 5 0 or greater iPower Software e iPower 5 0 or greater PathNavigator e PathNavigator 1 0 or greater MGC e MGC version 5 0 or greater WebCommander e WebCommander 4 0 or greater VTX 1000 e VTX Software Release 1 30 or greater 2m User s Guide Chapter 1 Getting Started 4 Before You Begin Steps to Deploying Global Management System 1 Activate your license This can be accomplished on the Product Activation page http extranet polycom com For more information refer to the Licensing section in this User Guide This step must be done prior to Product Activation because the serial number of the product
71. Static entries are addresses that have been manually added to the database Dynamic entries are endpoint entries that auto register with Global Management System Replicated entries are addresses that were replicated from another Global Management System server through ILS or LDAP replication More detailed information on these three types of entries is provided on page 43 e The red booklet is an entry that has been dynamically added to the system e Devices with a white booklet are entries that have been added to the system manually e A blue booklet indicates that these entries are replicated entries from another Directory servers All of the information that is pertinent for calling by video is listed on this screen The name and more importantly the IP address or ISDN number is also listed The right hand side of this window contains the utility buttons for address book modification and management importing and exporting the Global Directory and for server configurations Chapter 3 Global Directory 40 Global Directory Console Multiple Address Books Multiple address books can be stored in the Global Directory for different departments countries buildings etc The accessibility of address books can be configured so to limit access of certain address books by a video user The system administrator can restrict access to certain address books For example the CEO s address book may have restricted access Therefore all video endpoi
72. V Series Admin Setup Menu System Info Admin Setup Video Network IP Network Firewall Fixed Ports Checkbox Checked Enables the use of fixed ports on this option system Fixed TCP ports lower User Defined Specifies lower limit for TCP fixed ports used by this limit Field system Fixed TCP ports upper User Defined Specifies higher limit for TCP fixed ports used by limit Field this system Fixed UDP ports lower User Defined Specifies lower limit for UDP fixed ports used by limit Field this system Fixed UDP ports upper User Defined Specifies higher limit for UDP fixed ports used by limit Field this system NAT Configuration Pull Down Specifies whether the system should determine the Menu NAT Public WAN Address automatically e If the system is behind a NAT that allows HTTP traffic select Auto e If the system is behind a NAT that does not allow HTTP traffic select Manual e If the system is connected to the IP network through a Virtual Private Network VPN select Off NAT Public Address Checkbox Checked Displays the address that callers from outside the LAN use to call your system Address Displayedin Checkbox Checked Displays this system s address in the Global Directory public or private Global Directory NAT is H 323 Checkbox Checked Specifies that the NAT is H 323 Compatible compatible Appendix 169 Appendix V Series Admin Setup Menu System Info Admin Setup Video Network ISDN
73. addresses you need to input the IP address or URL that corresponds to the one you wish to use to run Global Management System InstallShield lt Back E E Cancel Default Web Page If Yes is selected setup will overwrite the default web page with a web page that points to the Global Management System When uninstalling the original default web page will be restored If no is selected the original default web page is preserved but users connecting to the Global Management System server will need to type in the complete web address E g by default http SystemIP pwx admin asp where SystemIP is the IP address or URL of the Global Management System server agement System User s Guide Chapter 1 Getting Started 11 RInkKAl Nia G10Dal Wiane Installation Instructions Figure 1 6 Installation gt Default Web Page iix Setup can create a default web page that will connect to GMS when you connect to the web server This will overwrite any existing default pages Do you wish to do this If YES your default page will be overwritten If NO you will need to type in the web address manually when connecting to the web server Yes C No Note IF you do not install a default web page the URL to access Global Management System is 172 16 4 99 pwx admin asp Cancel InstallShield Installation Type Standard installation will install Global Management System on the default drive using the foll
74. age 11 Details Tab Provisioning 74 Software Update 64 System Information 38 See System Informa tion Window Details Tab ViaVideo 134 Device Specific Configuration 102 103 105 105 Device Tracing 23 33 102 105 96 Dynamic Address 17 Email Configuration 102 Email Notification 107 108 110 Adding an email alert 108 Editing an email alert 109 errors 107 109 112 119 120 121 122 139 200 201 Firewall Port Configuration 18 General Tab Provisioning 74 Software Update 64 System Information 38 See System Informa tion Window General Tab Global Directory 22 24 39 60 Adding LDAP and ILS Support 53 58 ILS 57 58 Configuring the server for ILS 58 ViaVideo entries 57 LDAP 54 55 Active Directory Schema 56 Configuring 55 Deleting an Address 49 Deleting a dynamic entry 49 Deleting a static entry 49 Dynamic entries 43 Editing Addresses 48 49 Global Directory Configuration 51 58 Global Directory Password 52 Global Directory Password See Global Directory Global Directory Password Importing and Exporting the Global Directory Index 212 Index 50 Exporting the Global Directory 50 Importing an address book 50 iPower Configuration 60 New Addresses 44 Creating a dynamic entry 44 Creating a static entry 44 46 video call rate 46 New Address Books 42 Creating an address book 42 Deleting an address book 42 Editing an address book 42 Replicated entries 43 Static entries 43 ViaVideo Configuration 61 62 ViewStation C
75. agement System User s Guide Chapter 3 Global Directory 48 Modifying Addresses in the Global Directory Deleting an Address Dynamic entries can be deleted but if the endpoint is still online it will re register within 10 minutes If the endpoint is offline then the entry will remain deleted until the endpoint comes back online The Global Directory will allow you to permanently remove static entries Since static addresses are manually added these addresses will remain in the Global Directory until the entry is removed Deleting a Dynamic entry For Polycom endpoints If you want to permanently delete a Polycom endpoint from the Global Directory delete the IP address of the server from the following the Global Directory Services page Deleting a static entry Highlight Address and click on Delete Address The address will automatically be removed from the list Global Management System User s Guide Chapter 3 Global Directory 49 Importing and Exporting the Global Directory Information on Importing the Directory Click on this button to import a comma delimited csv address book exported from another Global Directory Use this feature to share address book information between sites that cannot register with the same Global Directory server For example a satellite office without a full time Internet connection might want to periodically import address books from the corporate server This allows a video endpoint at a remote office to
76. aintenance occurs The time should be a period of the day when there is not expected to be much traffic through Global Management System The CDR data is stored to disk and can be found in the directory shown below on the server where Global Management System is installed Note that the archived files are in csv format drive program files polycom pwx CDR lt device type gt CDR Synchronization Configuration For ViewStations and V Series that are not connected to Global Management System CDR data is still being collected by these endpoints CDR Synchronization allows for the synching up of call data between the endpoint and Global Management System This feature prevents the loss of data when an endpoint is not connected to Global Management System because the ethernet cable to the endpoint is unplugged but the endpoint is still in an ISDN call When the ethernet cable is reconnected with the endpoint thus resulting in the reestablishing of the Global Management System endpoint connection Global Management System will retrieve the call data recorded by the endpoint when it was disconnected from the LAN during the synchronization period specified in this page Enable CDR synchronization Enables this feaure Synchronize every The frequency at which Global Management System is synchronizing call record data the default is 0 days The maximum interval is every 21 days Local time for synchronization The time of day that the server will
77. all fields are provisionable since some fields are unique to each endpoint such as the ISDN phone number Tables containing the fields the associated values and meaning is listed on the following page 1 Navigate to the sections on the tree menu that are to be provisioned 2 Click on Enable this page for provisioning check box NOTE The check box Enable this page for provisioning must be checked in order for the settings on that page to be provisioned If this checkbox is not checked Global Management System will skip uploading the files associated with that page during provisioning Chapter5 Provisioning 80 Provisioning Configurations Add Profile Window cont 3 Enter the necessary information required by the fields When Enable this for provisioning is checked all items on that page will overwrite information in the current identical fields in the endpoint s settings For example as in the screenshot above Auto Answer is configured to Yes and Allow User Setup to No If the Allow User Setup is currently set to Yes on the ViewStation after provisioning Allow User Setup will change from Yes to No and Auto Answer will have a Yes value NOTE If a field is left blank on any of the pages which have Enable this for provisioning then the equivalent field on the endpoint will be erased when provisioned 4 Navigate to the next section Repeat step 3 NOTE The Add
78. and or activate your Product Key Key Code Eoo O Serial Number A IF you Cancel the installation you may re start it later using the Setup exe application on the CD ROM InstallShield cot e ae Global Management System User s Guide Chapter 1 Getting Started 10 Installation Instructions Installing Global Management System You will be asked to respond to the following A Accept End User License Agreement B Enter Manager URL C Choose Default Web Page Manager URL The Manager URL is what the ViewStations use to communicate with Global Management System In cases where the system has multiple IP addresses this allows the selection of one particular address for use with Global Management System In most cases except for systems with multiple IP addresses the default shown should work In some applications it is preferable to use a host name instead of an IP address If this is the case enter the fully qualified domain name for the Manager URL For example if your Global Management System server host name is GMSMain and the domain name is companyA com then GMSMain companyA com should be entered as the Manager URL for the installation Figure 1 5 Installation gt Management URL sox Please input the managing URL Multiple device types use this URL ta update their status with Global Management System IP Address or Domain Name 172 16 4 99 Note IF you have a machine with multiple IP
79. ates that an attempt was made to connect to non ISDN equipment For example to an analog line 91 Invalid transit network specified The ISDN exchange was asked to route the call through an unrecognized intermediate network 95 Invalid message unspecified An invalid message was received and no standard cause applies This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider Appendix 151 Appendix ISDN Cause Codes Cause Code Cause Description Definition 96 Mandatory information element is missing The receiving equipment received a message that did not include one of the mandatory information elements This is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 97 Message type nonexistent or not implemented The receiving equipment received an unrecognized message either because the message type was invalid or because the message type was valid but not supported Cause 97 is due to either a problem the local D channel 98 Message incompatible with call state or message type nonexistent The remote equipment received an invalid message and no standard cause applies Cause 98 is usually due to a D channel error If this error occurs systematically report it to your ISDN service provider 99 Information element nonexistent or not
80. ations will use to send status updates to Chapter 1 Getting Started 17 Installation and Configuration Tips The server should not be configured with multiple IP addresses If the machine is dedicated to hosting Global Management System as is recommended a single IP address is adequate Having multiple IP addresses will complicate the Global Management System configuration process Service Pack Installation Windows 2000 Service Pack 3 If you are running Windows 2000 Server Windows 2000 SP3 is required This service pack con tains fixes from Microsoft to key elements of the operating system that are necessary to insure the proper operation of Global Management System No Service Packs are currently required for Windows Server 2003 Firewall Port Configuration Protocol Port Direction HTTP 80 Bidirectional FTP 21 Unidirectional to endpoint For ViaVideo 3603 Bidirectional For Global Directory 3601 Bidirectional For Polycom Datastore Default 9090 Bidirectional These ports must be open for information to go through the firewall Global Management System uses port 80 and 21 for endpoint management port 3603 for ViaVideo and port 3601 for Global Directory listing and retrieving Software Internet Explorer 6 Internet Explorer 6 0 SP1 or later must be installed on the Global Management System server You can download Internet Explorer 6 0 SP1 directly from Microsoft by clicking the following link h
81. atus A 3 digit integer result code of the attempt to understand and satisfy the request 2xx Success The action was successfully received understood and accepted 3xx Redirection Further action must be taken in order to complete the request 4xx Client Error The request contains bad syntax or cannot be fulfilled 5xx Server Error The server failed to fulfill an apparently valid request From the world wide web consortium http Iwww w3 org Protocols rfc26 16 rfc26 16 sec6 html sec6 Name System Name Management URL URL port which Global Management uses to access web server Appendix 144 Appendix Alahal Aliana GlODal Wiane System Information Window Other Device General Tab Field Description System server status A 3 digit integer result code of the attempt to understand and satisfy the request 2xx Success The action was successfully received understood and accepted 3xx Redirection Further action must be taken in order to complete the request 4xx Client Error The request contains bad syntax or cannot be fulfilled 5xx Server Error The server failed to fulfill an apparently valid request From the world wide web consortium http Iwww w3 org Protocols rfc26 16 rfc26 16 sec6 html sec6 Name System Name Management URL URL port which Global Management uses to access web server 145 Management oyster J A
82. aximum speed used for a H 323 call Internet Calls Menu when calling from the Global Directory Appendix 156 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 Global Address Advanced Preferences ViewStation Field Type Meaning Primary Call Type Drop Down The default call type for address book entries with Choice Menu multiple call type choices Secondary Call Type Drop Down The second choice call type for address book entries Choice Menu with multiple call type choices Preferred Alias ViewStation Field Type Meaning Preferred Alias Radio Buttons Gateway Number The Gateway Number will appear as this unit s video number in the Global Directory ISDN Number The ISDN number will appear as this unit s video number in the Global Directory Called Line Identifier CLID The CLID will appear as this unit s video number in the Global Directory Extension The extension will appear as this unit s video number in the Global Directory Appendix 157 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 Global Address Dialing Rules 1 ViewStation Field Type Meaning Number of Digits in Extension User Defined Value Sets the number of digits in the dialing extension Usually applies to systems that are on a PBX International Dialing Prefix User Defined Value Prefix requ
83. b the descriptions below pertain to the video endpoints Displays general system information for video endpoints server status for WebCommander and response strings for Other Device Reveals the network configurations for the selected video endpoints Detailed call status information Describes the video and audio protocols used Displays audio and video transmission rates Shows video sent and received by the selected ViewStation Displays the components that allows the differentiation and preferential treatment of network traffic for iPowers Displays detailed information on video and audio configuration for ViaVideo Displays summary information on endpoint and bandwidth statistics in PathNavigator Displays the URL of the different servers that manage the selected video endpoints Lists errors and or warnings that are occurring with the selected video endpoints Chapter 2 System Management 38 The Global Directory allows you to manage an enterprise wide address book server that can support ISDN and IP dialing With automatic video endpoint registration into the Global Directory dialing information country codes and dialing rules are automatically captured and updated So calling anywhere in the world will be as simple as using the speed dial function on your telephone The replication of Global Directory entries uses LDAP lightweight directory access protocol and ILS internet locator server support The added benefit from LDAP
84. bal Directory Configuration Configuring the server for ILS 1 From the Global Directory window select the Configuration button A pop up window will appear 2 Two tabs are labeled with ILS or LDAP Select the ILS tab 3 Enter the following information Field Description Address Name or IP address of server Port Use 0 to accept the default protocol If ILS is from Site Server 3 0 then its port is 389 If ILS is from Windows 2000 the its port is 1002 LOGIN Optional PASSWORD Optional 4 Click on Update Deleting your configuration settings If changes have been made to ILS server select the configuration button Click on the ILS tab and then click on delete The ILS configuration entry will be deleted Global Management System User s Guide Chapter 3 Global Directory 58 ViewStation Configuration for the Global Directory In order for a ViewStation to auto register with the Global Directory the ViewStation must be configured to look up the server This allows the ViewStation to access and register with the Global Directory From the ViewStation s main screen go to System Info gt Admin Setup gt LAN H 323 gt Global Address Book gt Server gt From the ViewStation web page Highlight the system of interest in the System list and click on Manage System Go to System Info gt Admin Setup gt LAN H 323 and Global Services gt Global Address Book gt Server gt Field
85. because Global Management System does not have the correct password for the video endpoint or because the video endpoint was turned off or disconnected from the network You can find out the cause of the failure by looking at the update log for that system The update log files are usually located in the drive Polycom PWX log 1_1_1_1_ _yyyy mm dd ss logon the Global Management System server machine and they are named with the IP address of the ViewStation followed by the date and time that the update was run For instance the file 111_11_11_111_ _2000 11 01 10 57 38 log is for the update that was run at 10 57 38 on Nov 1 2000 for the ViewStation at the address 111 11 11 111 Within this log the message Error in password means that Global Management System does not have the correct password for this ViewStation The message Could not connect means that the ViewStation was not responding Account Validation have created several accounts and set Account Validation on ViewStation to enable When making video call ViewStation always drop call even when I enter the correct account To me Account Validation does not work Account Validation only works with the first URL in the Manager URL list If your ViewStation is being managed by more than 1 Global Management System or if a previous Global Management System was shut down and the ViewStation was then added to a new Global Management System then you could have more than 1 U
86. ber of ISDN lines connected is equal to the next even number divided by 2 i e 5 channels 6 2 3 ISDN lines When IP based calls are made only 1 channel will be shown in this column BW Bit rate which call is made at Not all video endpoints provide call bit rate Min Minutes Duration of the cal Cause ISDN Cause Code Cause Code The V Series and Polycom endpoints will report ISDN Cause Codes shown in this column ke NOTE This field is only available if CDR synchronization is enabled Disconnect Disconnect Reason These are the disconnect reasons for the following error codes applicable to the V Series ViewStation models and FX and EX models The reason text may be long and may be truncated in the UI The full text length will be visible when the report is exported into CSV berg NOTE This field is only available if CDR synchronization is enabled If failed calls were selected for the query these calls will show up with 0 minutes for duration and 0 channels connected Chapter 7 Reports 92 Call Detail Record Exporting Call Detail Record Call Detail Record can be saved as a comma delimited file and imported to a spread sheet program for further analysis To save Call Detail Record To save Call Detail Record 1 Click on Generate CSV file in the Generate Report window or click on To CSV at the bottom of the report page A File Download dialogue box will appear 2 Choose
87. c t Account Account number designated in Account Management System Name of System Date Time Date and time when call was made Far Site Type of call Designates whether the call is IP based or an ISDN call and displays the IP address or Phone Number of other endpoint Direction Whether the call is inbound or outbound Chan Channels The number channels connected during a call specific to ISDN For ISDN calls the number of channels connected will be shown In general every 2 channels connected equals 1 ISDN line However the number of lines connected is dependent on how many channels were connected i e 2 channels 1 ISDN line 3 channels 2 ISDN lines If an odd number of channels connect the number of ISDN lines connected is equal to the next even number divided by 2 Chapter 7 Reports 91 Call Detail Record Interpreting the Report cont Column header Description Chan cont NOTE iPower systems show only 0 or 1 for the number of channels regardless of the actual number of ISDN channels used in an H 320 calls Providers usually charge by how many lines connected so in general every 2 channels connected equals 1 ISDN line If the endpoint has ISDN bonding then the number of channels shown connected is what is shown However the number of lines connected is dependent on how many channels were connected i e 2 channels 1 ISDN line 3 channels 2 ISDN lines If an odd number of channels connect the num
88. cannot delete dynamic entries but the endpoint will reappear unless it is permanently removed by unregistering the endpoint Static entries A static address is a record that is manually entered into the Global Directory Static addresses are for video endpoints that cannot register with the server Devices not located on the LAN and require manual entry can be entered into the Global Directory through the static entry mechanism Static entries will remain in the Global Directory until it is removed Replicated entries Replicated entries designated with by a blue booklet are video endpoint entries that have been replicated through Lightweight Directory Access Protocol LDAP or Internet Locator Server ILS When the replication of different Global Management System directories occur auto registered video endpoints and manually entered systems contained in the default address books are replicated to and from each server As a result entries from Directory A s default address book will appear in Directory B s default address book and vice versa Note that entries contained in address books other than the designated default will not be replicated Although you can select a replicated entry in the Global Directory and can click on Edit Address these entries cannot be edited However the specifics of a replicated system are detailed when Edit Address is performed Global Directory will also permit you to delete a replicated entry However del
89. cted to the system A green arrow indicates the line is initialized and ready A red arrow indicates the line is not connected or not functioning properly and a yellow block indicates the line is being initialized LAN enabled Indicates whether this ViewStation is connected to the LAN IP Address IP Address of the ViewStation LAN Host Name System name recognized by the network H 323 Name The name that other H 323 enabled systems may use to call this unit H 323 Ext An extension that allows systems to call this system through an H 320 to H 323 gateway Appendix 118 Appendix System Information Window ViewStation Call Status Tab On this screen you will find detailed information regarding the video call Each row represents a channel the ViewStation can potentially use When the call status ball is green that system is in a call and all the data shown in this window is current for that system If the call status ball is grey the data shown represents information for that last incoming or outgoing call Video Calls over IP If the ViewStation establishes an H 323 video over IP call then the video call would be repre sented by one channel Video Calls over ISDN If the ViewStation uses H 320 video over ISDN then the ViewStation video call would be repre sented by the number of ISDN channels used for the call Video Calls Over PRI PRI T1 US lines have 23 video B channels and one data D channel PRI E1 Europe has
90. d Do I have to go to every video endpoint and enter the IP address of the Global Management System Server to manage the these endpoints If your video endpoint is on the LAN and you have added the system to the Global Management System database the IP address of the server will be sent to the system Appendix 208 Troubleshooting Guide The endpoint appears in the Global Directory as a registered entry however it does not appear in the System Management list Why is the endpoint not listed in the System list The endpoint probably has the Global Directory Server IP address configured correctly for the Global Address book settings However the endpoint was not added either through the Search or Add System Function Global Management System can only manage systems when systems are added to the database via the above functions via the System Management page Global Directory The video endpoints aren t showing up in the Global Directory and the video endpoint itself doesn t see other video endpoints Many possible reasons can cause the video endpoints to not show in the Global Directory Verify the followings 1 Verify that Global Directory Server IP address is correctly set and that Register System when Power On checkbox is enabled for each video endpoint that is registered with Global Management System Verify that Global Management System is managing the video endpoint by checking the Global Managemen
91. d in the video endpoint interface and Web Pages are not present These selection items are not provisionable through Global Management System For a more in depth view that explains what each field is in the ViewStation Admin Setup Menu or iPower Admin Tools Menu please refer to Appendix ViewStation Provisioning Menu General Sets basic administrative and ViewStation information LAN H 323 The H 323 screen is used to configure IP networking for the ViewStation Phone Audio Configures analog telephone information connected to your ViewStation Video Camera Configures ViewStation video and camera properties Security Set the ViewStation password iPower Provisioning Menu General Sets basic administrative and iPower information ISDN Configure settings for ISDN LAN The H 323 screen is used to configure IP networking for the iPower Video Configures iPower video and camera properties Directory Sets iPower Directory settings Utilities Sets various controls for iPower Internal MCU Configures settings for embedded multipoint functionality V Series Provisioning Menu General Settings Configure the general behavior of the system to accommodate your environment Video Network Configures settings that enables the system to operate within the video network Global Services Configures settings that enables the system to be managed by Global Management System and use the Global Directory Monitors Allows for customizat
92. dialog box will appear 3 Click on OK to confirm removal of account The screen will refresh with that account removed NOTE These are the valid characters for use in Account Validation 0 9 a Z period semicolon colon comma NELG 6 8 amp 5 5 NOTE Endpoints making calls with an account number will be validated by the first Global Management System server in the Manager URL list under the Management Tab in the System Management page If there are more than two Global Management System servers managing an endpoint the second server will not validate the account Importing Accounts Accounts can now be imported in batch into Global Management System Users can now enter as many accounts at one time instead of entering accounts one by one To import accounts the file must be in csv form with the account code and description delimited by a comma The maximum number of accounts that can be imported into Global Management System is 10000 1 Click on Import Account and browse to the location of the file on the client machine 2 Click on Import Data Example of csv data 12345 Accounting 45612 Marketing 6874231 John Smith 781357 Marcy Kestral 98645 Sales 564897 Helen Critendon Chapter 6 Account Management 84 Account Configuration In order for Global Management System to record account usage in Call Detail Record Account Validation must be configured on the endpoint System Info gt Admin Setup gt LAN
93. digits in extension User Defined Value Specifies how many digits are in the extension Gateway Setup ViewStation Field Type Meaning Prefix Suffix User Defined Value The Prefix and Suffix is pre programmed on the Gateway and is also associated with a bandwidth used for the Gateway to make a call Appendix 154 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 H 323 QoS ViewStation Field Type Meaning Used Fixed Ports Checkbox Checked Specifies the fixed ports assigned to option ViewStation when working with a firewall TCP Ports User Defined TDP Ports open in firewall for IP communication Value UDP Ports User Defined UDP Ports open in firewall for IP communication Value Type of Service Field Radio Buttons Specifies whether to use IP Prec or DiffServ parameters for the Type of Service Type of Service Value IP Precedence User Defined Value Specifies the priority given IP packages sent to the ViewStation Type of Service Value DiffServ User Defined Value Specifies IP packet service requirements System is behind a NAT User Defined Value Alerts ViewStation to use the IP address that appears in the NAT outside WAN address field as its external IP address When using a Virtual Private Network VPN for network connection make sure that System is behind a NAT is NOT selected A
94. down menu Bandwidth used automatically when the user does not choose a rate for a call Incoming Call Bandwidth iPower Field Type Meaning Maximum bandwidth Pull down menu Used by the gatekeeper to control the bandwidth of calls over the network The highest setting is used unless the gatekeeper requests that the bandwidth be reduced Appendix 190 Appendix iPower Admin Setup Menu Admin Tools Audio Audio Preferences Audio algorithm for ISDN H 320 and LAN H 323 calls iPower Field Type Meaning Audio algorithm for ISDN calls Pull down menu Please refer to the iPower administrator guide for the specifics of each protocol Audio algorithm for LAN calls Pull down menu Please refer to the iPower administrator guide for the specifics of each protocol Encoding law for G 711 iPower Field Type Meaning Automatic Radio button Sets the G 711 encoding law to use when a video a law call begins The u law is used in North America and u law some parts of Japan The a law is used in most European countries and parts of Japan Admin Tools Audio Audio Inputs Microphone iPower Field Type Meaning Use echo cancellation Check box Integrated Dynamic Echo Cancellation IDEC IDEC automatically cancels the echoes caused when microphones pick up sounds coming from the monitor s speakers Keep echo cancellation enab
95. dress indicating the phone number or extension of the system in question not the IP address Connectivity Status indicates that the SoundStation VTX 1000 in question has been configured for remote software support but it not an indication of real time connectivity status Column header Description Global Management System Connectivity Status Green network icon Indicates that Global Management aaa System can successfully communicate with the system iz Green network icon with log Global Management system aaa is logging system information a Red network icon The server is unable to communicate aaa with a system This may indicate e System power off malfunctioning e System network cable disconnected e Network switch or hub malfunctioning Yellow network icon Indicates that Global Management System is able to query the system but is unable to receive status updates The following are prioritized in the order you should check to diagnose the problem e Endpoint password required e Software update required for endpoints e Manager URL not set in the video endpoint Endpoint Status 2 The video endpoint is not in a call A video endpoint is in a call When a video endpoint is initiating a call this column will show the change in ball state starting with a blue 1 4 sphere to a yellow sphere then to an orange sphere progressing to the fully connected call a green sphere These sphe
96. e data shown represents information for that last incoming or outgoing call ISDN voice and VoIP call info is not supported here Field Description State Current state of the call Call Cleared means last call ended normally Call disconnected means last call ended abnormally Call failed means last call did not connect Call ID The phone number of the system that iPower is connected to at this moment Rate Rate at which the current call is made H 320 calls placed Number of H 320 calls placed since system installation including failed calls H 320 calls received Number of H 320 calls received since system installation including failed calls H 323 calls placed Number of H 323 calls placed since system installation including failed calls and VoIP calls Voice calls placed Voice calls received Number of ISDN voice calls placed since system installation including failed calls Number of ISDN voice calls received since system installation including failed calls Time in calls Time in H 320 H 323 and VoIP calls since system installation Time in voice calls Time in ISDN voice calls since system installation Time in calls since restart Time in H 320 H 323 and VoIP calls since system restart Time in voice calls since restart Time in ISDN voice calls since system restart Uptime since restart Time system has been up since restart
97. eck off which error messages you want to receive for each device type 9 not send a notification for at least EAE minute s after already sending one Indicate how often you want to receive error messages The table above shows what type of messages are sent for each device Adding a SNMP alert 1 Click on Add a new window will pop up 2 Name the Alert The Alert Name can be a person s name 3 Choose the Alert type from the pull down menu SNMP 4 Click on Enable SNMP Remote Alert Notification This must be checked for SNMP traps to be sent out to the SNMP manager 5 Click on the check boxes to specify which SNMP traps are to be sent for each device type For more information on the notification configuration please refer to the next page 6 Specify how many minutes apart each SNMP trap should be issued from Remote Alerts 7 Click on the Save Settings button to ensure the settings are saved For the definitions of the MIB please refer to the appendix section Global Management System User Guide For instructions on how to send SNMP traps from the Global Management System server please refer to the Sending SNMP traps document in the documents folder Chapter8 System Configuration 111 Remote Alert Notification SNMP Configuration Notification Configuration Message Example of Problem System s is are not responding System is off Network issues not reachable by IP Connectivity proble
98. ement System software on a computer that meets the minimum system requirements e Update the ViewStations software to at least version 6 0 You must update ViewStations software to at least Version 6 0 otherwise Global Management System cannot provide the system status information for ViewStations that are not yet updated For instructions on connecting your ViewStations to your LAN please refer to page 114 ViaVideo Support Install the latest ViaVideo software version Updating the ViaVideo software cannot be done through Global Management System Software Update feature This must be done manually from each PC unit Make sure the PC is connected to the LAN For iPower Support Install the latest iPower software version Updating the iPower software cannot be done through the Global Management System Software Update feature This must be done manually for each iPower unit Please refer to page 115 for instructions on enabling Global Management System support on iPower For SoundStation VTX 1000 Support e Upgrade SoundStation VTX 1000 Software to release 1 30 or later NOTE If a SoundStation VTX 1000 has code that is down rev to version 1 30 1 29 or earlier the phone must be manually updated to version 1 30 through the SoundStation VTX 1000 user interface see Administrator s Guide before the Global Management System can provide remote software support Chapter 1 Getting Started 6 Before You Begin lan agement
99. en a group of endpoints need to be reconfigured Provisioning is extremely useful when a setting needs to have the same value for a group of endpoints For instance in the page below System Info gt Admin Setup gt LAN H 323 gt Global Address gt Server The fields on this page are Server IP address and Server Password The values for these fields will be the same for most endpoints belonging to a certain campus Provisioning can easily update these values for a group of endpoints if lets say the server IP address changes Examples of when Provisioning is advantageous Deployment of endpoints Server IP address changes Changes for Security settings Implementation of Gatekeeper within enterprise Implementation of Gateway within enterprise Changes in QoS settings Applications for provisioning are not limited to updating large groups of endpoints small groups i e 2 4 endpoints can also be provisioned with new settings Chapter5 Provisioning 72 Provisioning Console Here is a screenshot of the provisioning console _Figure 5 1 Provisioning System status Current profile For determining Monitor Profile that is to column added for selected time zone of Provisioning be provisioned endpoint endpoint Status Help S Configuration a Home TI Logout Selection POLYCOM Global Management System Buttons Provisioning E Select All rt Systen Model Last Profile GMT Status Pending Profile S Deselect
100. ences multipoint conferences on this system Default Video Display iPower Field Type Meaning Voice activated recommended when sharing content video Radio button Participants in a multipoint conference view the current speaker or view Content Continuous presence Radio button Participants in a multipoint conference view up to four sites People or Content simultaneously in a quadrant display Audio Video Preferences iPower Field Type Meaning Audio algorithm Pull down menu The method used to compress the transmitted audio Video algorithm for voice activated Pull down menu The method used to compress the transmitted video Appendix 198 Appendix SNMP MIB POLYCOM GMS MIB DEFINITIONS BEGIN IMPORTS Enterprises FROM RFC1155 SMI OBJECT TYPE FROM RFC 1212 DisplayString FROM RFC1213 MIB TRAP TYPE FROM RFC 1215 polycom OBJECT IDENTIFIER polycomVideo OBJECT IDENTIFIER polycomAudio OBJECT IDENTIFIER polycomData OBJECT IDENTIFIER polycomNetwork OBJECT IDENTIFIER polycomGMS OBJECT IDENTIFIER polycomGMSService OBJECT IDENTIFIER polycomGMSNode OBJECT IDENTIFIER polycomGMSVersion OBJECT TYPE SYNTAX DisplayString ACCESS read only STATUS mandatory DESCRIPTION GMS server software version string n polycomGMSService 1 enterprises 2684 polycomNetwork 1 polycomGMS 1 polycomGMS
101. ers in the Check box When checked the system will include dialed Call Log file numbers in the User Call Log entries To ensure user privacy leave this box unchecked Calls are then entered in the log without the dialed numbers Disable integrated Check box Check this box if you want to activate T 120 over a T 120 data and LAN independent of a video call If you want T 120 application sharing enabled automatically as part of a video call leave this box unchecked Appendix 180 Appendix iPower Admin Setup Menu Admin Tools General Logon and Security Logon iPower Field Type Meaning Standard Windows Radio button Lets users log on by entering the user name and Logon password for a local Windows user account a Windows domain account or the system default user account Users have the privileges you define for these accounts Auto Logon Check box Lets users log on without entering a user name or password The system displays the Logon dialog box with the default user name and the password already filled in This means that anyone can use the system Users have the privileges defined for the default user account Default user name User Defined Name used for a generic account that is required Field when you choose Auto Logon For systems using Auto Logon the default user account logs the user on to both Windows and the collaboration system Set Password User Defined Displays a dialog box where you set the
102. ess Book Management System TCP Global Management System to from iPower model Global Management HTTP TCP 80 Monitoring and Management System gt Video devices Video devices gt Global HTTP TCP 80 Monitoring and Management Management System Global Management System to from ViaVideo Global Management HTTP TCP 3603 Monitoring and Management System gt Video devices Video devices gt Global HTTP TCP 80 Monitoring and Management Management System Global Management System to from WebCommander PathNavigator EP Purpose Global Management HTTP TCP 80 Monitoring and Management System gt endpoint Global Management System User s Guide Appendix 203 Appendix Global Management System User s Guide Global Management System to from Other Devices EP Global Management System gt endpoint HTTP TCP Arbitrary port assigned by admin when adding this device to Global Management System Monitoring and Management Global Management System communications with other services Global Management System uses other services to replicate information to other databases or to perform other tasks such as sending remote alerts to an SNMP server Non HTTP protocols are used here and require ports other than 80 to be opened Global Management System to from other Services Global Management System gt
103. eting a replicated entry is useless because the deleted replicated entry will reappear during the next replication cycle Chapter 3 Global Directory 43 Modifying Addresses in the Global Directory As the administrator there are three functions that are allowed in modifying Global Directory entries New Address Creates a static entry in the Global Directory Edit a static address Edit the contact information Edit a dynamic address Change the list and view settings for the video endpoint entry Delete Address Deletes an entry New Addresses Creating a dynamic entry In order for Polycom video endpoints to register with the Global Directory you must configure the video endpoint to report to this Global Directory server To learn how to do this refer to page 59 62 Once the video endpoints are configured the endpoints should register with the Global Directory after being powered off and then back on Creating a static entry Unlike dynamic Global Directory registration the information entered here is static If changes are made to the system such as the acquisition of anew ISDN number or IP address the user must edit the information using the Edit Address function otherwise the information in the Global Directory will be outdated 1 Click on the New Address button A pop up screen will appear with entry fields requiring Name and Protocol 2 Choose the type of entry by marking either the IP or ISDN checkbox 3 Fi
104. eturn of live video Number of Monitors Radio Buttons 1 The ViewStation will use monitor number one 2 The ViewStation will use monitor number two Appendix 163 Appendix ViewStation Admin Setup Menu System Info Admin Setup Security Security ViewStation Field Type Meaning Admin Password User Defined Value The password used to access the ViewStation web interface screen Meeting Password User Defined Value The Meeting Password is used to view PowerPoint slides over the web Software Update Password User Defined Value A software update password is required when updating the software over an H 320 or ISDN rel NOTE This password does not affect soft 2 update through Global Management System Radio Buttons and User Defined Value A conference password is sometimes required for a multi point conference that uses a third party MCU Appendix 164 Appendix V Series Admin Setup Menu System Info Admin Setup General Settings System Settings Maximum Time in Call User Defined Maximum number of minutes allowed for call Field length Allow Mixed IP and Checkbox If you have both IP and ISDN capabilities specify ISDN calls option whether users can make mixed calls Auto Answer Point to Pull down menu Yes Accepts incoming point to point calls Point automatically Auto Answer Multipoint Pull down menu Yes
105. eturned when provisioning Status Column Description Pending Pending to Provision Updating Provisioning in progress Successful Provisioning completed Failed Could not perform Provisioning Here is a list of the possible reasons why a system is not yet provisioned or failed to provisioned Pending State 1 The device is offline 2 Device is in a call Failure State 1 Provisioning profile does not exist 2 Provisioning profile does not contain any provisioning information 3 The device is no longer managed by this server 4 Device password needed 5 The device is busy 6 Network error 7 Incomplete transfer of provisioning information 8 Provisioning timed out 9 Internal error occurred Please reboot the selected device 10 Error unknown Please reboot the selected device Chapter5 Provisioning 76 Provisioning Scheduler Provisioning Log file If Provisioning shows that the system has failed to receive the new settings a file will be sent to one of the folders below This log file will detail the steps to completion for a Software Update if the ViewStation failed to provisioned If GMS is installed in drive Program files Polycom PWX the file path will appear like this drive Polycom PWX log 1_1_1_1_ _yyyy mm dd ss log If GMS is installed in drive gms pwx the file path will appear like this drive gms pwx log Provisioning 1_1_1_1_ _yyyy mm dd ss log 111 1 IP address of the system _yyy
106. ference Check box Allows files to be transferred from another system Admin Tools Utilities Readiness Monitoring Components to Monitor Server iPower Field Type Meaning Remote devices Check box Monitors low battery state remote control and LAMB Color depth and Check box Monitors the graphics board s capability resolution Camera s Check box Monitors whether the main camera is plugged in and ready Microphone s Check box Monitors whether a microphone is plugged in and working Document Server s Check box Monitors the system s ability to communicate with the Document Server Monitors the system s ability to retrieve and store documents Gatekeeper Check box Monitors the system s ability to communicate with the gatekeeper Central Directory Check box Monitors the system s ability to communicate with the Central Directory server Monitors the system s ability to retrieve and store numbers Appendix 196 Appendix iPower Admin Setup Menu Admin Tools Utilities Network Management Network Management SNMP iPower Field Type Meaning Allow WebRemote Check box Allows administrators to configure and manage the Management system using a web browser SNMP Setup iPower Field Type Meaning Allow management via Check box Allows administrators to manage the system remotely using SNMP Community String User defined fie
107. found within the Configuration gt Server Preferences gt Device Specific Configuration page Enabling Device Tracing Device Tracing can be enabled in one of two ways First when editing a Device tracing supported device an option to enable device tracing is provided within that window The second way to enable device tracing is within the Reports gt Device Tracing page All managed endpoints that support device tracing will appear here When the Tracing button is clicked on for a selected item Device Tracing can be enabled by choosing that option in the drop down menu Endpoints that have device tracing enabled will have the green network icon with logging appear next to it Once Device Tracing has been enabled trace log files will appear in the Tracing tab Depending on endpoint activity these files can be very large in size If Device Tracing is enabled for a device other users will not be able to Telnet into this device Chapter 7 Reports 96 System Configuration Overview Changing the server configurations can be found by clicking on the wrench icon in the top right hand corner of your browser window On this screen you will find a gateway to different pages where the following can be set Group Administration Add modify and remove groups Set group permission levels User Administration Add remove and modify users Adjust preferences for this server Remote Alert Notification Adjust Email notification sett
108. gateways then it must also be configured to use a gatekeeper name or IP address field Specify the Radio button Allows you to manually select a gatekeeper Gatekeeper Gatekeeper DNS User defined The DNS name or IP address of the collaboration system on which the gatekeeper is installed Automatically find a Gatekeeper Radio button Allows the iPower system to select a gatekeeper automatically If the system locates a gatekeeper it displays the IP address automatically LAN Call Dialing iPower Field Type Meaning Allow E 164 numbers to be used for outgoing LAN calls Check box Lets the system place calls using extension numbers provided there is a LAN connection and TCP IP has been configured PathNavigator Conference On Demand iPower Field Type Meaning Use ISDN to initiate multipoint calls from this system Check box Specifies that all multipoint calls initiated by this system must be ISDN This setting is available only for systems configured to use a PathNavigator gatekeeper Appendix 189 Appendix iPower Admin Setup Menu Admin Tools LAN LAN Bandwidth Outgoing Call Bandwidth iPower Field Type Meaning Standard Pull down menu Bandwidth used when the user chooses to make a call at the Standard rate Premium Pull down menu Bandwidth used when the user chooses to make a call at the Premium rate Default Pull
109. ge the iPower e Enable WebRemote in the iPower e Configure the gms_admin user in the Administrator Tools folder in Windows An optional but recommended item would be to change the iPower system password Enable WebRemote in iPower AdminTools 1 Go to Start gt PictureTel iPower gt Administrator Information gt Admin Tools 2 Inthe main navigation section click on Utilities then click on the Network Management Tab 3 Check Allow Web Remote Management Configuring the gms_admin user 1 Go to Start Menu gt Settings gt Control Panel gt Administrative Tools gt Computer Management gt 2 Inthe side navigation under System Tools click on Local Users and Groups and then Users 3 Click on gms_admin users in the User List Open the Properties window 4 In the General Tab make sure that Account is disabled is unchecked and apply the changes Changing the iPower password It is also a good idea to change the default blank password to something else for security reasons 1 Goto Start Menu gt Settings gt Control Panel gt Administrative Tools gt Computer Management gt 2 Inthe side navigation under System Tools click on Local Users and Groups and then Users 3 Click on gms_admin users in the User List 4 Select the menu item Action gt Set Password This password also needs to be entered into Global Management when adding the iPower system to the list of systems managed by Global Management System a
110. guide Flicker Reduction iPower Field Type Meaning Check this to eliminate Check box Check or uncheck the box depending upon the type video artifacts caused of monitor and lighting by using an NTSC camera and 50 Hz fluorescent lighting Dual Images iPower Field Type Meaning Enable Share bandwidth between People and Content Radio button Enables the iPower collaboration system to share bandwidth between People and Content when Content is being shown This allows conference participants to see both People and Content simultaneously Allow system to dynamically adjust People and Content bandwidth allocation Check box Select this option if you want the system to allocate bandwidth to the video source People or Content that needs it the most at any given time For example if a conference participant is presenting a slide show the system provides more bandwidth to Content when the participant changes a slide Disable Radio button Use Disable only when you want to allow more bandwidth for content images so they can be transmitted with greater clarity Appendix 192 Appendix iPower Admin Setup Menu Admin Tools Video Cameras and Video Sources Main Camera Main Camera to Use iPower Field Type Meaning Standard main camera Radio button Standard main camera refers to the camera that is attached to the front of the computer unit
111. have dialing information of other systems within that organization These imported addresses will be normalized with GlobalDial for the location of the remote sales office Imports a csv file into the Global Directory Exports a csv file from the Global Directory Importing an Address book 1 Click on the Import button A new dialog box will appear 2 Browse to the file location on client machine 3 Click on check box import entries as static addresses if importing addresses that will not register with the Global Directory 4 Click on check box import entries as static if importing addresses that will not register with the Global Directory 5 Click on Import data NOTE Keep Import entries as Static Addresses as deselected when importing an address directory containing endpoints that will register with the Global Directory This will prevent the Global Directory you are importing to from removing dynamic entries that register with the Global Directory that you are exporting from If this imported directory contains video endpoints that report to another Global Directory server these endpoint entries cannot be dynamic entries to this Global Directory By leaving that check box deselected the Global Directory will remove the imported dynamic entries that do not register with Global Directory within 35 minutes Static addresses will not be removed from the Global Directory unless a user removes it manually NOTE If Do not ove
112. he gatekeeper might be in an offline state Microphone unplugged The iPower is detected to have unplugged microphone from the main unit of the video endpoint Camera unplugged The iPower is detected to have an unplugged camera from the main unit of the video endpoint Video mode Major error occurring on MGC unit or in one of the cards System reporting warnings Low Battery The battery in the video endpoint remote control is running low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect response string HTTP 3XX returned from an Other Device server iPower User Interface not running The iPower user interface is not operating Minor error occurring on MGC unit or in one of the cards System s requesting help User requested assistance Editing an Email alert Select the alert name that needs to be edited from the list 1 2 3 4 Click on Edit a window will pop up Edit the items that require changing Click on the Save Settings button to ensure the settings are saved Chapter8 System Configuration 109 Remote Alert Notification Email Notification Here s an example email that is sent when a user requests for help From GMS LAN Host Name Originating Email Address Sent Friday September 01 2001 10 00 AM To Video Communications Network Administrator Subject GMS Alert
113. he list 2 Click on Delete System The Delete System dialog box appears which states Are you sure 3 Click on Yes to confirm Global Management System User s Guide Chapter 2 System Management 34 Other System Management Functions Acknowledge Help Clears help icon and sends a message to the user Send Message Sends a message to the ViewStation or ViaVideo Manage System Launches management web page for the selected device Below is a table showing which buttons support which device Device Type Acknowledge Send Manage Help Message System ViewStation and X X X FX EX V Series X X X ViaVideo X X x iPower X X X iPower No No No MGC No No X PathNavigator No No X WebCommander No No X Third Party Device No No X Acknowledge Help While operating a video endpoint a user might request help from the system administrator When help is requested a red cross will appear next to the user s device in the System List to signal the administrator To clear the help request indicator and send a message 1 Select the endpoint signaling help 2 Click on Acknowledge Help A window will pop up with information sent by the user and a space to enter a message to send back to the user 3 Click on Send Sending a Message Click on this button to send a text message that will appear on the monitor for the selected Polycom endpoint for a brief period The text message can be up to 100 character
114. he main unit of the video endpoint Internal System error The iPower is detected to have an internal system error Cannot find server This pertains to Web Commander and Other Device Global Management System is detecting HTTP errors coded either 4XX or 5XX from the device s web server Internal System Error The iPower system has experienced an unexpected malfunction Restart the system If the problem persists contact Polycom Technical Support Chapter 2 System Management 28 System Management Console Column header Description Errors and Warnings cont Ay Warnings Low Battery The battery in the video endpoint remote control is running low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect response string HTTP 3XX returned from an Other Device server iPower User Interface not running The iPower user interface is not operating System Name Name of endpoint Address Name Device Type IP address of endpoint Identifies device type Chapter 2 System Management 29 Modifying the System List The utility buttons on the right hand side of the screen allow you to change the information in the system list Search for systems on the network which have not been added to the database After performing a search system can be added from the query results Add System Allows you
115. his endpoint will have access to 4 Click on Update Once the record is updated the video endpoint will appear in the selected address books Results can be viewed by selecting an address book from the pull down menu The video endpoint entry will only appear in the address book s chosen To set permission access for viewing Global Directory entries from address books other than the default address book 1 Select the video endpoint in the Address window 2 Click on Edit 3 The right column under the section View contains a list of address books from the Global Directory Click on the address books that the video endpoint will have access to 4 Click on Update Once the record has been updated the video endpoint can only access the selected Address books The addresses that appear in the selected address book will also show up in the video endpoint s Global Address book Chapter 3 Global Directory 47 Modifying Addresses in the Global Directory Editing Addresses Editing a static entry You can only edit the contact information Listing a static entry in multiple address books works differently than dynamic address books This address will only appear in the address book that it was created in In order for this address to be listed in multiple address books it has to be entered into each address book 1 Select the video endpoint of interest 2 Click on Edit Address 3 Correct the information and click on Update Global Man
116. icates that Address book entries will be removed after an update Remove System files Yes indicates the endpoint settings will be removed after an update Passive FTP Software Update will be performed in Passive FTP vs Active FTP mode Chapter 4 Software Update 66 Updating ViewStation Software ViewStation Date Time Choosing to update your machines by Device Date Time will update the device at the designated time If you choose to update by this feature your device must be configured with the correct time difference from Greenwich Mean Time GMT To configure your ViewStation follow the steps below From the ViewStation s main screen go to System Info gt Admin Setup gt LAN H 323 gt Global Management gt Global Management System Setup gt Field Description Time Difference between Greenwich 08 00 if the ViewStation resides in Mean Time PST region Daylight Savings Time Place check mark in check box if your state or country observes Daylight Savings Time Select Time difference from Global Management System and choose the offset that corresponds to you local time zone For example you would choose 08 00 if your ViewStation resides in the Pacific Time Zone Directly beneath is a checkbox for Daylight Savings Time Check this box if your state or country observes Daylight Savings Time You can also set the ViewStation time remotely by doing the following Highlight the system of inte
117. ices such as call detail recording Global Directory accessing account validating and network status monitor ing to work effectively the server must be running at all times Sudden power loss to the server will often result in hard drive corruption Chapter 1 Getting Started 19 Logging on Accessing the Global Management System Console To access the Global Management System console user interface from the server or the client open Internet Explorer and enter the IP address or name of the server that hosts the Global Management System services If the option to select a default web page was not selected you will need to enter the full URL of the Global Management System application To access from the server console Launch Internet Explorer type the following http localhost pwx admin asp Where server name is the name or IP address of the Global Management System server To access from the client Launch Internet Explorer type the following http server name pwx admin asp NOTE If the server does not have a name you can type in the IP address of the system Global Management System User s Guide Chapter 1 Getting Started 20 Logging on Logging on to Global Management System User name admin This is the default user name Password blank as in no characters Upon initial login the system will immediately require a change in the password to something containing characters NOTE The logon for Global Manage
118. ill not operate if you disconnect the subwoofer Subwoofer Level Pull Down Sets the volume level for the subwoofer without Menu changing the master audio volume Pull Down Sets the volume level for the lower frequencies Menu without changing the master audio volume Treble Pull Down Sets the volume level for the higher frequencies Menu without changing the master audio volume Appendix 175 Appendix V Series Admin Setup Menu System Info Admin Setup LAN Properties LAN Properties V Series Field Connect to my LAN Checkbox re whether the system is part of the LAN option Allow IP calls User Defined Enables the system to make and receive IP calls Field IP Address Pull Down Specifies how the system obtains an IP address menu e Obtain IP Address Automatically Select if the system gets an IP address from the DHCP server on the LAN e Enter IP Address Manually Select if the IP address will not be assigned automatically Use the Following IP Pull Down If the system obtains its IP address automatically Address menu this area displays the IP address currently assigned to the system If you selected Enter IP Address Manually enter the IP address here DNS Servers User Defined Displays the DNS servers currently assigned to the Field or Auto system Populated with DHCP If the system does not automatically obtain a DNS server address enter up to four DNS servers here Default Gateway User Defined Displays the gate
119. ing properly and a yellow block indicates the line is being initialized LAN enabled Indicates whether this iPower is connected to the LAN IP Address IP Address of the iPower Use Gatekeeper Notes whether this iPower is configured to registered with a Gatekeeper This can be Yes indicates a Gatekeeper registration but not an active connection to Gatekeeper Gatekeeper Address Gatekeeper IP address which this iPower is configured to register with H 323 Name video The name that other H 323 enabled systems may use to call this unit H 323 Ext video Also known as the E 164 ID An extension that allows system to call this system through an H 320 to H 323 gateway H 323 Name voice The name that other H 323 enabled systems may use to call this unit for voice only calls VoIP H 323 Ext voice Also known as the E 164 ID An extension that allows system to call this system for voice only calls VoIP Appendix 136 Appendix System Information Window iPower Call Status Tab This table displays the following Call Status information for the selected iPower On this screen you will find detailed information regarding the video call All calls are represented by a single ball regardless of the number of channels used When the call status ball is green that system is in a call and all the data shown in this window is current for that system If the call status ball is gray th
120. ings License Authentication Add key code please see page 13 lanagement System User s Guide Chapter8 System Configuration 97 Group Administration Group Administration enables for setting up group permissions Users of Global Management System can belong to one of the 3 default groups Administrator Operator AR Billing or a newly created group Administrator Has the complete access to all facets of the application This includes monitoring management and reporting The administrator can make changes to all items in menus stated above Operator The administrator determines access Operator may have access to view the registrant list active calls and network usage They may be able to view configurations and diagnostics but not reporting They generally have no rights in making changes to management and configuration pages If administrator wants operator to have more rights this can be granted to the operator AR Billing Access is granted to view and generate Call Detail Record and Network Status Reports only Groups can be created and modified here Unique permission levels can be applied to created groups To learn more about permission levels click here Permission Levels The permissible levels for a specific group grants a member of that group accessibility to certain functions or pages For instance if a member belonged to the AR Billing group configured with default permissions none of the other top level icons Syste
121. inistration gt Add Group E Group Administration Microsoft Internet Explorer Add Group Admin II Partial Administration Items to be Permissioned M View System Management M Modify System List M Perform Device Specfic Tasks Global Directory Send message Acknowledge help Software Update Provisioning Account Configuration Reports Configuration Group Setup M Manage Device Configuration Chapter8 System Configuration 99 Group Administration If an item such as System Management is selected the permission levels are to View Perform Device Specific Task and Manage Device Configuration Select the level of access for the specified group 4 Navigate through all major sections and select the level of access for the specified group The View permission level must be checked in order for the other selectable permission levels appear 5 Click on Save Group NOTE When selecting between the major sections your selections will remain saved To permanently save the selections Save Group must be clicked on If not all settings selected will be lost Editing a Group 1 2 3 Select a group from the list Click Edit a Group A window will pop up Navigate through all major sections and select the level of access for the specified group The View permission level must be checked in order for the other selectable permission levels to appear Click on OK Removing a Group al 2 Select the desi
122. ion of displays to suit your room and equipment configuration Cameras The Cameras screens let you specify camera settings Audio Settings Sets audio settings of the video endpoints LAN Properties Configure the system to work with the LAN Chapter 5 Provisioning 82 This feature is used to set up accounts to track endpoint usage time Accounts can be created for a particular group or department If the account user accesses an endpoint shared by many departments the usage time can be tracked with the results shown in Call Detail Record Account Management is useful for the accounting department to reconcile usage time by account number and to bill the department for ISDN minutes accrued Figure 6 1 Account Management POLYCOM Global Management System Help N Conniguration fy Home I Log out Account Management r Add Account Account System co i Remove Account Management 4 elopmen Import Accounts Global Directory Software Update A Provisioning Technical Support Account Management a Reports Chapter 6 Account Management 83 Managing Endpoint Accounts Adding an Account 1 Click on Add Account a pop up window will appear 2 Enter the appropriate account name number and description 3 Click on OK The screen will reload and the account information entered will appear on the Account Management screen Removing an Account 1 Select on the desired account for removal 2 Click on Remove Account a
123. ir local endpoints reporting to a local Global Directory server Since Global Management System supports LDAP the Global Directory will replicate the directory entries to and from LDAP The information replicated onto the LDAP server from one Global Directory can then be replicated to another Global Directory within that organization As a result campus A Global Directory will have the same directory information as campus B Global Directory The Global Directory will replicate the information into LDAP every 15 minutes Note that entries from an LDAP or ILS server imported via Global Directory replication from LDAP will be designated with a blue booklet icon Figure 3 4 LDAP Representation The Microsoft version of LDAP2 0 is supported in Global Management System NOTE Only entries in the Default Address Book i e Main will be replicated The entries in the other address book will not be replicated Global Management System User s Guide Chapter 3 Global Directory 54 Global Directory Configuration Configuring the server for LDAP 1 From the Global Directory window select the Configuration button A pop up window will appear 2 Two tabs are labeled with ILS or LDAP Select the LDAP tab 3 Enter the following information Field header Description Address Name or IP address of server Port Use 0 to accept the default protocol LOGIN Required PASSWORD Required NOTE The name and pass
124. ired to place international calls This prefix is automatically appended to any international calls made from the Global Directory This overrides the international dialing prefix that is normally set in the ViewStation Country Setup screen Public Network Access Drop Down Menu Enables this system to dial calls outside of your private network Public Network Dialing Prefix User Defined Value Dialing prefix as required by the PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network from the Global Directory Public Network Prefix same area code User Defined Value Dialing prefix required by your PBX to dial out to the public network This prefix is automatically inserted before the dialing numbers to the public network in the Global Directory Private Network Access Drop Down Menu Enables this system to use a private network for calls Private Network Prefix same area code User Defined Value Dialing prefix that is used to access an organization from outside the private network Dialing Rules 2 ViewStation Field Type Meaning Always dial area code Checkbox Checked User will need the area code to dial option sites that have the same local area code as the ViewStation Value Area Code User Defined Area code for configuration Value Prefix User Defined Set prefixes dialed befo
125. is established at this step 2 Register your product Product registration associates you as the user of the product this is a separate step from Product Activation 3 Install Global Management System This may include installing MSDE the Polycom Datastore and this version of Global Management System 4 Make sure that your endpoints are ready and connected to your local area network For more information refer to Endpoint setup on the next page 5 Log into Global Management System by navigating to http server IP address pwx admin asp 6 Search the network for the video endpoints by selecting the appropriate IP address range For more information refer to this section in the System Management section of this User Guide 7 Register the endpoints to the Global Directory This can easily be accomplished by setting up a profile in Provisioning and sending the Global Directory information to all of the managed endpoints Refer to the Global Directory and Provisioning sections of this User Guide for more information Chapter 1 Getting Started 5 Before You Begin Endpoint setup V Series Make sure the unit is connected to the LAN and is turned on V Series will auto detect LAN prop erties and provide guidance in setting up this feature ViewStation Support For Global Management System to fully support management and monitoring of the ViewStation You will need to e Connect ViewStations to the LAN e Install Global Manag
126. istics information for the selected V Series Field Deserpon O Rx Clock Rate Receiving clock rate Receiving clock rate The number of CRC errors that i The number of CRC errors that have Errors a occurred during the current occurred during the current call The number of synchronization fet f The number of synchronization errors Sync errors that have occurred during i se the current call that have occurred during the current call Packet Loss bt ae 9f pACKEISIIOSLIN Total number of packets lost in the call Percentage of packets lost to all oe Bi packets transferred during the ka call Percentage of packets lost to all packets transferred during the call Global Management System User s Guide Appendix 127 Appendix System Information Window V Series Advanced Statistics Tab This table displays the following Advanced Statistics information for the selected V Series Field Deserpion O O a a Audio Rate transmitted Receiving Audio rate Transmitting video rate Receiving video rate T Video Rate he actual amount of bandwidth The actual amount of bandwidth being Used being used for video data used for video data Video Frame The current number of video The current number of video frames per Rate frames per second second Video FEC The number of Forward Error The number of Forward Error Correction Correction FEC errors that FEC errors that have corrected in the have corrected in the current call curren
127. l Down mee fine o S Pull Down The PIP Picture in Picture allows the near site Menu to adjust near camera views while in a call The following initial settings are available Auto The PIP window is displayed when the call is first connected and when the remote control is not resting on a flat surface On The PIP window stays on the duration of the call The first position is the bottom right corner of the screen Off The PIP window is not displayed during the call Note that the PIP can be turned on and off during the call and can be moved to different areas of the screen by pressing the PIP button on the remote control Graphics Content Pull Down If you are using two monitors with your system Display Menu you can specify the monitor for the display of any graphics content Display Icons in a Call Checkbox Selecting this option displays all on screen option graphics including icons and informational text during a call This option is enabled by default Snapshot Timeout Checkbox option Dual Monitor Checkbox Selecting this option when you are in a call splits Emulation option the screen in two Both the near and far cameras are displayed together as opposed to seeing far camera in the main view and the near camera in the PIP Graphics VGA VGA Resolution Pull Down Menu Appendix 172 Appendix V Series Admin Setup Menu System Info Admin Setup Cameras Cameras VSeriesField type meanings OoO
128. ld Defines security characteristics between the agent and SNMP management stations It serves as a kind of password for the system defined by the agent The community string determines access privileges between the agent and management stations such as none or read only Management station IP address User defined field List of management stations that will be receiving notifications from the SNMP agent Enable support for the Microsoft subagents Check box Admin Tools Utilities Custom Control Custom Control iPower Field Type Meaning This system can be controlled by a custom control panel that uses the iPower Protocol The control connects through the serial port Check box Allows you to use a custom control panel with your iPower system as long as that control panel uses the iPower Control Protocol You can continue to use the iPower keyboard and remote control along with the custom control panel Appendix 197 Appendix iPower Admin Setup Menu Admin Tools Utilities Internal Multipoint Default Multipoint Preference iPower Field Type Meaning PathNavigator Radio button Uses available multipoint unit registered with PathNavigator Internal Multipoint Radio button Initiates a multipoint conference using the iPower system Allow internal Check box Allows this endpoint to use embedded MCU for multipoint confer
129. led for normal use Use noise suppression Check box Filters out background noise from your videoconference such as air conditioners or ventilation system noise Keep automatic noise suppression enabled for normal use Use Automatic Gain Lets the far end hear a constant sound level even Control AGC when the sound level changes at the near end For example when a speaker at the near end moves away from a microphone the far end detects no difference in volume Keep this feature enabled for normal use Auxiliary Audio input iPower Field Type Meaning Use Automatic Gain Control AGC for auxiliary audio source Radio button Adjusts Automatic Gain Control for additional audio inputs Such as a VCR in order to keep them consistent with PowerMic volume levels so that the volume does not change as people move or different people speak Appendix 191 Appendix iPower Admin Setup Menu Admin Tools Video Video Preferences Video Algorithm iPower Field Type Meaning Video algorithm for ISDN calls Pull down menu This video algorithm determines the encoding law used on calls over an ISDN network For instructions on choosing the algorithm see the iPower administrator guide Video algorithm for LAN calls Pull down menu This video algorithm determines the encoding law used on calls over a LAN network For instructions on choosing the algorithm seethe iPower administrator
130. ll out the Name 4 Fill out the appropriate information The following page provides more information on the items displayed in the New Address window 5 Once the appropriate information is filled out click on OK Chapter 3 Global Directory 44 Modifying Addresses in the Global Directory New Addresses Figure 3 2 Global Directory gt New Address Add New Address Bf IP Video H 323 Td ISDN Video H 320 IP Address Ce f itry Code Eies 7 Rate For IP IP Address IP address of video unit E 164 H 323 alias that this unit can be identified by as a dial string Rate The maximum speed which this unit can be called at For ISDN ISDN Country Code Country code where unit resides ISDN Area Code Area or City code where unit resides ISDN Number A ISDN Number of unit ISDN Number B If this unit has a 2x64 ISDN line configuration the second ISDN number ISDN Extension Dialed Extension number which comes after Gateway number in a dial string Rate Maximum speed which this unit can be called at Global Management System User s Guide Chapter 3 Global Directory 45 Modifying Addresses in the Global Directory New Addresses Determining video call rate for ISDN entries Entering the call rate information when creating a Static entries is relevant for non Polycom endpoint entries However you can enter the call rate for Polycom endpoints that cannot auto register with the Global Directory For ISDN the model of the video e
131. location is If you decline to download this object then Global Management System cannot launch MGC Manager if installed on this client when the Manage System button is clicked for a specific MGC When this object is installed clicking on the Manage Button will result in either launching MGC Manager or informing you that the MGC Manager is not installed on this client machine Polycom Management Applications WebCommander and PathNavigator When the application is selected and Manage System is clicked the application s web management page is displayed in a separate browser window Other Device When a third party device is selected the website that opens is the URL specified when this device was added to Global Management System If the URL is incorrect the information for the selected device can be corrected by using the Edit System Feature Chapter 2 System Management 37 System Information Window This window contains information specific to the device selected in the System list Below is a screenshot of System Information tabs for a ViewStation Figure 2 3 System Management Tabs General Interface Call Status Network Stats Advanced Stats Video Management Detailed information regarding the tabs for each device is found in the appendix on page 118 General Interface Call Status Network Stats Advanced Stats Video QoS Details Summary Management Alerts With the exception of the General Ta
132. lude other Polycom management tools such as the MGC WebCommander PathNavigator and third party endpoints Global Management System Help Sy Configuration a Home Japanese Device List System Management a ee y g z of Systems reroror e earch a System Name e Device Type System KA X z ewStation W Add System Management n C e ams 7 24 deo Delete System C th c e 00 72 8 1 125 Edit System Modify Global 4 sen Acknowledge Help N System List Jha a j ss Send Message 12 s i 7 9 e0 Manage System Saint e Icon Legend d Send Update Message e and Remote A e Management Provisioning s e er sbi Icon Legend ee G tation ais Describes Management vebComme as am icons used Z Call Status Network Stats Advanced Stats Video Management Reports ersion System Details shown here User s Guide Chapter 2 System Management 25 System Management Console Overview e The System status of listed endpoints can be seen at a glance e Search for add and delete systems to from your network e Remotely administer a system using the Manage System button Send Message button allows for communication between the System Administrator and the ViewStation ViaVideo or iPower user e More detailed information for a specific device is summarized in the System Information window which is right below the system list Figure 2 2 System Management
133. ly recommended for best server response Operating System Windows 2000 Server and Windows server 2003 are required to support Global Management System Global Management System is a server based application and will not run on desktop operating systems such as Windows 2000 Professional or Windows XP Server Configuration Global Management System can be installed on a server that is part of an NT domain or as a standalone server Network Configuration Single Static IP Address Configuring the server with a static IP address is highly recommended If the server is configured to obtain an IP address automatically the IP address issued to it by the DHCP server will not remain the same over a long period of time If the IP address changes endpoints configured to send status updates will not be informed of the change Network Configuration Dynamic Address If your server uses DHCP and its address is likely to change use a host name as opposed to using IP addresses for the Manager URL Enter the fully qualified domain name i e host name domain name when the Manager URL is requested during the installation process TIP Assign a domain name to your server Although not necessary it is recommended that the server be configured with a domain name that is resolvable through DNS Contact your IT department to have a domain name assigned to your server When setting up Global Management System specify this domain name as the address that ViewSt
134. m Indicates that Global Management System is able to query the system but is unable to receive status updates System s reporting errors Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with The gatekeeper might be in an offline state Microphone unplugged The iPower is detected to have unplugged microphone from the main unit of the video endpoint Camera unplugged The iPower is detected to have an unplugged camera from the main unit of the video endpoint Video mode Major error occurring on MGC unit or in one of the cards System reporting warnings Low Battery The battery in the video endpoint remote control is running low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect response string HTTP 3XX returned from an Other Device server iPower User Interface not running The iPower user interface is not operating Minor error occurring on MGC unit or in one of the cards System s requesting help User requested assistance NOTE If your system does not have SNMP this function will be disabled You will not be able to configure the traps for errors that occur in your network To enable an SNMP agent install the Microsoft SNMP from a Windows 2000 or 2003 CD Chapter8 System Configuration 112 Appendix Appendix Connecting ViewStations to the LAN Make
135. m Management Global Directory Provisioning etc would appear when accessing Global Management System When the user logged in the application would default to the Reports page The levels of permission include e Access to view the pages e Device specific operations e Modify configure pages or perform related task For example if a user belonged to the operator group with the default settings when accessing the endpoint page they will not see the full range of functional buttons i e Add Edit and Remove will be missing The user will only see the Unregister button and View Log Whereas a user belonging to the Administrator Group will have full access to all functional button on this page Chapter8 System Configuration 98 Group Administration Adding a Group 1 Click on the Add Group button A Dialog Box will appear and ask for the required information name and description Figure 8 1 Configuration gt Group Administration gt Add Group A Add Group Microsoft Internet Explorer Add Group Group Name Admin Il Description Partial Administration 2 Enter Group Name and Description 3 Click on OK The window will enlarge The Group Name and Description will be listed in the top section of the window The left hand side mirrors the main navigation in Global Management System When selecting between the main sections all menu items specific to each section will be listed Figure 8 2 Configuration gt Group Adm
136. m to increase the seat count appropriately Demo version A fully functional demo version of Global Management System is only available for evaluation purposes Each demo version allows for 3 endpoints to be managed for 90 days Each demo must also have an demo code entered into Global Management System to be operable To obtain an demo code please go to this website http extranet polycom com and go to the Global Management System downloads area The 3 user demo version is not a registered license and cannot be coupled with registered license keys For example if a 5 Pack license key was purchased it cannot be coupled with the 3 user demo to generate 8 registered licenses Chapter 1 Getting Started 13 Licensing Information Product Activation Proper licensing is necessary to operate Global Management System In order to activate Global Management System all license numbers must be activated and converted into a key code First time Installation 1 Launch a web browser and go to this URL http extranet polycom com and go to Product Activation Weicome gladysalegre POLYCOM Product Activation Gi Network Management Activate Your Product License Number x2000 0000 0000 2025 First Time installation 22000 0000 0000 2025 Generate combinations raped sabi sep ig tab det ited tet ie th shag Submit rul an ae License Number at mber e per loledys slegre pelycom com ed ress which is up derobe chow ah
137. matically adjusts for low Compensation option lighting Camera Direction Radio Buttons Normal Normal camera direction is used when a speaker is behind the ViewStation facing an audience When the left button is pressed the camera will move right and when the right button is pressed the camera will move right Reversed The reversed camera direction is used for videoconferencing when the speaker is sitting at a conference table Appendix 162 Appendix ViewStation Admin Setup Menu System Info Admin Setup Video Camera Cameras ViewStation Field Type Meaning Primary Camera Radio Buttons Primary Camera Select the primary camera used each the ViewStation is powered on The main camera cannot be disconnected However it does not have to be the primary camera 1 Camera 1 or the Main Camera default 2 Camera 2 if connected to the ViewStation 3 Camera 3 if connected to the ViewStation 4 Camera 4 if connected to the ViewStation Monitors ViewStation Field Type Meaning Snapshot Timeout Checkbox Select the camera used for snapshots option Checked By default all slides and snapshots are displayed for a period of 4 minutes When the display times out after 4 minutes the ViewStation automatically returns to live video Un checked The snapshot or slide stays on screen indefinitely until the user presses the snapshot button on the remote control to r
138. ment System User s Guide Appendix 115 Appendix Modem Installation for SoundStation VTX 1000 Device Support The Global Management System GMS version 6 10 and above provides Device Support for SoundStation VTX 1000 conference phones Unlike other devices supported under GMS SoundStation VTX 1000 is an analog conference phone that requires that a modem to be installed to the GMS Server for device support The recommended modem for SoundStation VTX 1000 Device Support under GMS is the RapidPort 4 Dual Unit PN 301 1012 08 The RapidPort 4 Dual Unit provides 8 modem ports for GMS to upload software to 8 SoundStation VTX 1000s simultaneously minimizing upload times for multi unit upgrades Software uploads to SoundStation VTX 1000 depending on modem connection parameters averages 15 20 minutes per unit so the Dual Port modem is recommended for large SoundStation VTX 1000 deployments For smaller deployments the 4 port version is fine alternative PN 301 1012 04 RapidPort 4 modems are not sold by Polycom but are available worldwide through a broad reseller network Please visit Digi International s web site for purchase information and a reseller in your area http www digi com products usb rapidport4 jsp Modem Installation Install the RapidPort 4 modem on the GMS Server in accordance with the installation instructions provided with the unit Digi updates RapidPort 4 modem drivers frequently so it is highly recommended that
139. ment System is not the same as the logon for the Polycom Datastore Figure 1 9 Global Management System Login screen 4 Global Management System Microsoft Internet Explorer File Edit View Favorites Tools Help Hek gt O AAI Address a http pegasus pwx admin asp 1 o ls Ix POLYCOM Global Management System Help ry Configuration fy Home SA Log out Global Management System 2 6 Version 2 60 041 To learn how to make changes to the user name and password please refer to page 101 Chapter 1 Getting Started 21 Product Overview The program s default page is the System Management page The main navigation on the left hand side of the screen provides easy access to all of the sections of Global Management System Figure 1 10 Global Management System product overview Manage Centralized Directory Update Endpoint Software Provision Endpoint profiles Call Detail Record Network Status Feature summary System Management Create Accounts Access Goes Back to System Management E Set SNMP Online Help Remote Alert Notification 1 Global Management System 2 System Management C O r System Name J Address System Management Global Directory Software Update A Provisioning Account ALEEN LA a Reports atu CCC CHeE Add edit and delete systems from the Database Provides
140. ming point to point calls Point calls option automatically Auto Answer Multipoint Checkbox Yes Accepts incoming multipoint calls calls option automatically Display Speed Dial Checkbox Checked Displays speed dial information option Screen Saver Wait time Pull down menu The time the system will delay before going into standby mode after non use Appendix 153 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 H 323 Gatekeeper ViewStation Field Type Meaning Use Gatekeeper Radio Button Used to enable disable or configure an H 323 gatekeeper Gatekeeper Address User Defined Value IP Address of Gatekeeper with which the ViewStation will register Default Outbound Call Route Radio Buttons Gateway selected Calls made to the outside will be routed through gateway ISDN selected Calls made to the outside will be routed through the unit s native ISDN line Gateway Number ViewStation Field Type Meaning Gateway Number type Radio Buttons Direct Inward Dial DID Specifies whether unit has its own number when accessing from outside Number Extension Specifies whether unit has a number extension when accessing from outside Number of digits in DID number User Defined Value This number refers to the 7 digits in the dialed number after the country code and area code Number of
141. n Date Time 67 Static IP Address 17 Status Tab Provisioning 74 Software Update 64 Summary Tab 38 System Information Window See System Information Window Summary Tab System Configuration 97 111 System Information Window 117 137 Advanced Statistics Tab 128 Advanced Stats Tab 121 122 133 139 Call Status Tab 119 126 131 137 Details Tab 134 General Tab 31 117 124 125 126 129 135 142 143 144 145 Interface Tab 118 125 126 130 136 Management Tab 141 Network Statistics Tab 127 Network Stats Tab 120 132 138 Index 214 Index Summary Tab 142 Video Tab 123 VSX7000 124 128 System Management 22 24 25 36 Add System 30 31 32 Adding an iPower 31 Adding an Other Device 32 Adding a ViaVideo 31 Adding A ViewStation 31 Adding a VTX 1000 31 Adding a V Series 31 Adding a WebCommander 32 Delete System 30 34 Edit System 30 33 34 Password 33 Search 30 System Requirements 3 4 Client Console Requirements 3 Server Requirements 3 Third Party Device 35 Upgrading 12 User Administration 23 97 101 Adding a user 101 Modifying a user 101 Removing a user 101 ViaVideo 6 24 35 103 141 Global Directory Configuration 61 62 Manage system 36 System Information Window 129 134 Web Access Password 36 Video Tab 38 System Information Window See System Information Window Video Tab ViewStation 6 24 35 103 141 Account Configuration 85 Adding a System 31 Connecting toLAN 114 Global Directory 59 Manage System
142. nding successful failed Software Update Tabs Tabs have been added to the Software Update so that the administrator can easily access detailed information for a system without having to click to the System Management Page General Tab Contains pertinent information for software update such as call status software version and the system s local time Descriptors for these fields can be found here Status Contains details explaining why the selected device is remaining in a pending state or why software update failed for this device More information about Status Details on page 27 Status Details Descriptor for current status Failure Reason Describes why Soft Update failed Next Update Time Details when this system will be updated The following only applies to a ViewStation model Remove Address Book entries Yes indicates that Address book entries will be removed after an update Remove System files Yes indicates the endpoint settings will be removed after an update Passive FTP Yes indicates the Global Management System will perform Software Update in Passive FTP mode vs Active FTP Details Records all steps during the Software Update process for the selected system If Soft Update failed during the process then all steps until the point of failure will be logged here Chapter 4 Software Update 64 Updating ViewStation Software How to perform a Software Update Configure Software Update by setting the
143. ndpoint determines the rate and the maximum number of ISDN lines the endpoint is equipped with Determining video call rate for IP entries For IP calls like ISDN the model of the video endpoint determines the call rate There are many dependencies that affect the call rate of a video endpoint which include type of model i e ViewStation 128 can only make a 128 Kbps call bandwidth capacity on the LAN and maximum upload and download speed through your ISP provider The table below lists the maximum rate each family model can call at Endpoint Model Maximum Rate ViewStation FX 1920 Kbps ViewStation and EX 768 Kbps ViewStation SP 384 Kbps iPower 4000 Kbps V Series 512 Kbps ISDN 2000 Kbps IP Chapter 3 Global Directory 46 Modifying Addresses in the Global Directory Editing Addresses Editing a dynamic entry When a dynamic entry is selected there is no option to edit the contact information The Edit Address feature functions differently for dynamic entries the administrator can select which address book a video endpoint will appear in Also the administrator can set the address book permissions for a video endpoint Selecting which address book the endpoint will appear in 1 Highlight the preferred video endpoint in the Address window 2 Click on Edit Address 3 In the right column under the section View contains a list of address books from the Global Directory Click on the address books that t
144. ndpoint is specified under Days to keep tracing logs The default is 7 days however the default can be specified at a higher number The longer the file is kept the more files will be maintained on the server Check this option to specify the number of days to keep the tracing logs on the server Chapter8 System Configuration 104 Server Preferences Device Tracing Configuration This new window will set the configuration parameters for the number of devices that can have data logged at one time The recommended maximum number of devices to be traced at one time is 60 Any number set higher than 60 risks increased network traffic To enable device tracing for the endpoint go to the Device Tracing page under Reports or on the System Management page edit an endpoint Global Management System User s Guide Chapter8 System Configuration 105 Server Preferences CDR Maintenance Configuration Report configuration enables the user to set the variables for storing CDR data Archive data older than How often data is archived and written to disk At this point the data that is archived is removed from the database and can only be viewed by using the archived files on disk Delete archives older than The number of days archived data remains on disk before deletion After these archives are deleted the data is no longer under the control of Global Management System Local time for archive maintenance The time of day when archive m
145. ng a profile Figure 5 3 Provisioning gt Provisioning Configurations gt Add configuration profile Add configuration profile Device Type ViewStation Name of new profile San Jose ViewStation FX Continue Cancel 1 Click on Add the Add Configuration Profile window will pop up 2 Choose the Device type from the drop down menu 3 Enter a profile Name to identify the profile If based on an existing profile check this box and choose the base profile from the drop down menu NOTE Profiles can be based on other profiles A base profile is a template containing settings that are global for endpoints in an enterprise Base profiles eliminate the need to configure the same settings every single time 4 Click on Continue the Add Profile window will open Chapter 5 Provisioning 79 Provisioning Configurations Add Profile Window Figure 5 4 Provisioning gt Provisioning Configurations gt Add configuration profile Navigate For page to Must click on through the be provisioned Save Profile to ViewStation make sure this update profile admin window is checked Add Profile E7 Admin Setup M Enable this page for provisioning Admin Setup LAN H 323 General Setup Phone Audio Video Camera Auto Answer M Security Allow Dialing 7 Allow User Setup i a Maximum Time in Call The navigational menu in the main frame corresponds to the Admin Setup page on the endpoint interface Not
146. nstaller View Installation Instructions Test System for Minimum Requirements View Release Notes Setup GMS The main window has the following buttons Button Name Description View Installation Displays more detailed installation instructions Instructions View Release Notes Displays the Release Notes requires Adobe Acrobat Reader Test for Minimum Performs tests to determine if your system meets Requirements the minimum software requirements to install Global Management System Setup GMS Begins installation This performs all the pre installation tests before launching the GMS setup utility Next Functions identically to the Install Global Management System button Cancel Exits the Polycom Installer Glo jement System User s Guide Chapter 1 Getting Started Installation Instructions Global Manag Installing the Polycom Datastore The Polycom Datastore is a data repository for Global Management System The Polycom Datastore also requires MSDE as its database program If an older version of MSDE is not installed or found on this machine Global Management System will prompt to install the supported version located on the install CD Figure 1 2 Polycom Installer gt MSDE Prompt Polycom Installer x To continue you must first install MSDE 2000 and then REBOOT YOUR a COMPUTER Click the button below to launch the MSDE 2000 in
147. nt System Contact Number User Defined The phone number country area code and phone Value number of the contact person Contact Email User Defined The email address of the contact person Value Contact Fax User Defined The fax number of the contact person Value Tech Support User User Defined An individual who is familiar with the ViewStation Value City User Defined City for the contact person or ViewStation Value State Province User Defined State Province of the contact person or ViewStation Value Country User Defined Country of the contact person or ViewStation Value Appendix 160 Appendix ViewStation Admin Setup Menu System Info Admin Setup Phone Audio Phone Audio ViewStation Field Type Meaning Mute Auto Answer Checkbox Checked The ViewStation will automatically place Calls option the Microphone Pod in Mute when an incoming call is automatically answered by the ViewStation Unchecked The ViewStation will send audio to the far site when a call is automatically answered Sound Effects Volume User Defined Adjusts the volume of the sounds that the Value ViewStation makes when you select an object on the screen with the remote control VCR Audio Out Always Checkbox Checked When a device VCR DVD or other is On option connected to the VCR IN port the audio from that device is Always On Un checked When the same device VCR DVD or other is connected to both the VCR IN and OUT por
148. nt for SoundStation VTX 1000 e Proactively and remotely identify when network errors and problems with ISDN lines or IP connections occur About this Guide The Global Management System User Guide provides detailed information about the product and how to operate it This manual is designed to be used as a reference tool for Polycom video communications network management About the Online Help An Online Help system has been integrated with Global Management System The Help contains the same information in the User Guide but offers immediate access when running Global Management System Conventions used hore NOTE Points out that the features and functionality or instructions noted are crucial Bold Text Indicates that these are command buttons or terms emphasizing a function in Global Management System AAA gt BBB gt CCC Represents a menu or selection tree Items encased by quotes are referring to when the user highlights an on screen item with the mouse Chapter 1 Getting Started 1 What s New What s New e Full support for VSX3000 and V500 e Support for VTX 1000 conference phones VSX Group as the device type has been changed to V Series This new device type also includes VSX3000 and V500 Global Management System User s Guide Chapter 1 Getting Started 2 System Requirements Server Requirements 650MHz Intel Pentium III or compatible 128MB RAM 256MB recommended for Windows 2000
149. nts will not have access to the addresses in the CEO s address book Setting restrictions on address books are made when editing the address of an automatically registered video endpoint Refer to Editing an Address in the Modifying Address section to learn how to set these restrictions NOTE The ViewStation s local address book can be remotely managed with the Address Book Utility found in the GMS common directory Chapter 3 Global Directory 41 Modifying the Address Book New Address Books Upon installation of the program the Global Directory will automatically contain a default address book that is accessible by all registered Polycom video endpoints As long as a video endpoint is configured with the server s IP address it will dynamically register with the Global Directory and appear in the default or main address book Hence the Global Directory will contain addresses of video endpoints pointing to that server The Address Book utility is described below New Address Book Create a new address book Edit Address Book Edit the name or description of the address book Delete Address Book Delete the address book form the pull down menu Creating an address book 1 Click on the New Address Book button A new screen will appear 2 Enter the new address book s name and description 3 Click on OK The new address book will appear in the pull down menu Editing an address book 1 Select the address book from the pull down menu
150. nu 3 Enter the IP address or LAN host name of the system and the name you would like to identify this system by 4 Click on OK The System Management window will refresh and the device name and address will appear Adding an MGC 1 Click on Add System A new window will appear 2 Choose MGC from the pull down menu 3 Enter the IP address or LAN host name of the system and the name you would like to identify this system by 4 Enter the Login and password for the MGC 5 Enter the computer name which is the name of the computer on which GMS is running and is displayed in the MGC Manager UI as part of the Connection information 4 Click on OK The System Management window will refresh and the device name and address will appear NOTE An MGC 25 is not manageable by Global Management System Adding an Other Device Third Party Third party devices can be added to Global Management System for monitoring if it has a web based interface 1 Click on Add System A new window will appear 2 Choose the device type Other from the pull down menu Enter the following information e IP Address or LAN Host Name e Port Port on the device used to access the device s management interface e Name The name that you would like to call the system e File Optional Web management entry file If the device s web server has the appropriate default website no file is necessary Management URL This is a read only field which
151. o minute s after already sending one messages The table above shows what type of messages are sent for each device Adding an Email alert 1 2 3 4 a Click on Add a new window will pop up Name the Alert The Alert Name can be a person s name Choose the Alert type from the pull down menu Email Click on Enable email Remote Alert Notification This must be checked for emails to be sent out Enter the email address of who is to receive the remote alerts Click on the check boxes for messages to be sent to the administrator s specified email address For more information please refer to the next page for notification configuration Specify how many minutes apart each email should be sent from Remote Alerts Click on the Save Settings button to ensure the settings are saved NOTE For email notification to work the email address must be entered in the Set Email Configuration window and the email server must SMTP compliant Chapter8 System Configuration 108 Remote Alert Notification Email Notification Message Example of Problem System s is are not responding System is off Network issues not reachable by IP Connectivity problem Indicates that Global Management System is able to query the system but is unable to receive status updates System s reporting errors Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with T
152. o SyS Far Control of near Checkbox Specifies whether the far site can control the camera option position of the near site camera When this option is selected a user at the far site can control the framing and angle of the camera for the best view of the near site Backlight Checkbox Specifies whether to have the camera automatically Compensation option adjust for a light background Backlight compensation is best used in situations where the subject appears darker than the background Primary Camera Pull Down Specifies which camera is the main camera menu Camera Direction Pull Down Specifies the direction the camera moves when menu using the arrow buttons on the remote control Appendix 173 Appendix V Series Admin Setup Menu System Info Admin Setup Audio Settings Audio Settings Sound Effects Volume Pull Down Sets the volume level of the ring tone and user alert Incoming Video Call Pull Down Specifies the ring tone used for incoming calls Ua iam oueeberretnewelirnenreci Specifies the tone used for user alerts Menu Mute Auto Answer Pull Down Specifies whether to mute incoming calls Calls Menu Incoming calls are muted by default until you press the Mute button on the microphone pod or on the remote control Line Input Red Pull Down Specifies the equipment you are connecting to the Menu audio input connectors on the back of the unit an audio mixer or the audio connections for a VCR Line Input Level
153. oint Status Gray ball The video endpoint is not in a call Green ball A video endpoint is in a call Red Cross A video endpoint user is requesting help System Name System Identifier Model Model of endpoint Software Version Software version currently loaded on endpoint GMT Offset from Greenwich mean time Status Whether software updates are updating pending successful failed Provisioning Tabs Tabs have been added to Provisioning so that the administrator can easily access detailed information for a system without having to click to the System Management Page General Tab Contains pertinent information for Provisioning such as call status software version and the system s local time Descriptors for these fields can be found here Status Status Details Descriptor for current status Failure Reason Describes why Provisioning failed Next Update Time Details when this system will be provisioned More information about Status Details on page 27 Details Records all steps during the Provisioning process for the selected system If Provisioning failed during the process then all steps until the point of failure will be logged here Global Management System also creates a text file of the details recorded Chapter5 Provisioning 74 Provisioning Scheduler How to schedule Provisioning 1 Select the endpoints by either choosing the Select All button or individually clicking on each
154. ol Panel IIS 5 0 is available on the Windows 2000 CD IIS 6 0 is included on the Windows Server 2003 installation CD but is not installed by default To install IIS 6 0 use the Add or Remove programs Control Panel Internet Information Server is found in the Application Server Component under the Add Remove Windows Components options TIP Don t change Internet Information Server settings unless it is necessary Global Management System is designed to operate correctly using a standard installation of Internet Information Services using the default options selected by the IIS setup program Do not change any web server configuration settings or security settings unless it is necessary Always test the web server configuration settings before implementation in a production environment TIP Keep the machine in an IT operations facility The Global Management System server should be located in a secure information services facility rather than in an office or location where it could be inadvertently turned off unplugged or damaged The Global Management System user interface is web based and can be access using a browser from any desktop therefore once the server is setup and configured there is no reason to use it directly Ideally the server should be kept in a locking server rack to prevent tampering or being turned off TIP Use a UPS An uninterruptible power supply UPS is strongly recommended In order for serv
155. omer wishes to continue to receive support updates and new product releases purchasing a maintenance contract is the most economical solution Customers should contact their Polycom Reseller or a Polycom Sales representative for details Receiving Key Codes If your installation is under maintenance when there is a new release you will receive a notification that contains the key code that will enable you to upgrade to the corresponding release of Global Management System Chapter 1 Getting Started 16 Installation and Configuration Tips Introduction In order to achieve maximum performance and proper operation of Global Management System the server upon which it is installed must be configured correctly The following guidelines aids in configuring a Windows 2000 or 2003 server that can provide the best performance and avoid compatibility or operational problems Hardware The hardware platform hosts the server operating system and the Global Management System must meet the minimum requirements specified in the User s Manual page 3 The system must have a minimum of 128 megabytes of RAM a Pentium III processor running at 650 MHz or higher and at least 300 megabytes of free hard drive space TIP Make sure your server is up to the task For best performance and for supporting ViewStation networks of 50 systems or more 256 megabytes of RAM or more is required for optimal performance A processor running at 1 GHz or greater is strong
156. on NOTE If the password is changed all endpoints that access the Global Directory must be configured with the new password or they will lose their connection to the server the next time the endpoint is turned off and then turned back on If you choose to have password protection when using the Global Directory the password must be set in the Global Directory server Chapter 3 Global Directory 52 Global Directory Configuration Adding LDAP and ILS Support Support for your Lightweight Directory Access Protocol LDAP and Internet Locator Server ILS server is a new feature and poses many advantages LDAP support can be used in email programs and Web Browsers to access directory listings ILS is a dynamic directory service which maintains a dynamic database of users online to facilitate real time communication over IP for Microsoft NetMeeting One reason to configure your LDAP and ILS Server for the Global Address book since the Global Directory is LDAP compliant and ILS compliant is to replicate the Global Directory information to all networked Global Address Books Instead of having to import address books via the Import feature in Global Directory automated replication of the directory information occurs when you have LDAP or ILS support Global Management System User s Guide Chapter 3 Global Directory 53 Global Directory Configuration LDAP Organizations with remote and international campuses will have the
157. onfiguration 59 60 V Series Configuration 62 Group Administration 23 97 98 100 Adding a group 99 100 Administrator 98 AR Billing 98 Editing a group 100 Operator 98 Permission Levels 98 Removing a group 100 Hide Admin Password 104 ILS 22 39 40 43 51 53 54 55 57 58 See Global Directory Replicated entries Configuring the server for ILS 58 Installation 8 11 Upgrading 12 Installation and Configuration Tips Hardware 17 20 Server Configuration 17 15 Software 18 21 Interface Tab 38 System Information Window See System Information Window Interface Tab iPower 6 24 31 35 103 141 Enabling Global Management System 115 Global Directory 60 iPower Admin Setup Menu 82 See also iP ower Provisioning iPower Admin Setup Menu Manage System 36 Provisioning iPower Admin Setup Menu 180 198 System Information Window 135 140 ISDN Cause Codes 149 152 ISDN Information 148 152 Service Provider 148 Key Code See Licensing LDAP 3 22 39 40 43 51 53 54 55 58 See also Global Directory Replicated entries Configuring the server for LDAP 55 Licensing Information 13 16 Logging on 20 21 Management Tab 38 Manager URL 11 12 Manage System 35 36 37 iPower 36 MGC 37 Other Device 37 ViaVideo 36 ViewStation 36 MGC 32 37 109 112 143 147 Adding anMGC 32 System Information Window 143 147 Network Stats Tab 38 System Information Window See System Index 213 Index Q R Information Window Netw
158. ork Stats Tab Network Status 23 94 95 Network Status Report 86 Other Device 24 32 37 103 System Information Window 145 146 Passwords Default Password See Default Password Hide Admin Password See Hide Admin Password iPower password 115 System Management See Hide Admin Pass word User Administration 101 PathNavigator 35 103 142 143 Polling 103 Premier Service 16 Private Network See Global Directory Static entries Provisioning 23 24 72 72 82 73 74 75 76 77 94 95 98 102 Endpoint Administration Setup 82 iPower Admin Setup Menu 82 180 198 Provisioning Configurations 78 82 102 Adding a Profile 79 81 Editing a Profile 81 Provisioning Log File 77 Scheduling Provisioning 75 Status 76 ViewStation Admin Setup 153 164 VSX7000 Admin Setup 165 173 QoS 38 72 140 155 Remote Alert Notification 23 24 97 107 113 Email Notification 107 108 110 SNMP Configuration 111 113 Reports 23 24 98 Call Detail Record 86 87 93 Network Status Reports 86 94 95 Requesting Help 95 Send Message 35 Server Date Time See Software Update Server Date Time Server Preferences 23 97 CDR Synchronization Configuration 106 Server Requirements 3 SNMP 107 111 111 112 112 114 199 201 200 201 Adding an SNMP alert 111 Software Update 22 24 63 73 95 Performing a Software Update 65 66 Server Date Time 66 Software Update Configuration 71 73 102 Software Update Log 69 Status 68 Update Function 66 ViewStatio
159. orts Click on Generate Report Choose options for report customization This is an optional step Once the options have been selected click on Generate ak wN gt Figure 7 2 Call Detail Record gt Report Customization Options Report Customization Options n Jun 24 2001 Generate Cancel Selecting Systems The Call Detail Record screen will list all systems currently being managed by Global Management System and all previously managed system that have a call history The pull down menu enables you to view the list by ViewStation units V Series units ViaVideo units or all units All systems selected is the default for report generation You can select systems by clicking on the check boxes next to the system of interest You can also select systems by clicking on the Select All button The Select All Button will select all systems appearing on the list which is dependent on the selected option for the Device Type pull down menu Chapter 7 Reports 89 Call Detail Record Generating a Call Detail Record Generate Report If no options are chosen and the Generate Button is clicked on then the report will be based on the following default settings e ISDN calls e Outbound calls e Successful calls calls that only connected e Date range is defaulted to all calls in the database for selected endpoints Customizing Reports You will be able to select different options for generating a report customized to your needs
160. out notice Rev 05 2004 P N DOC2091A Table of Contents 1 Getting Started Whats N We cc ccc teed ected ak hate endeared aed ees 2 System REQUINEMOENMUS cioscevicctededs ecteetesaveeleddeavdandadd saeedblddcaezedlindssetelieeaveutediies elie 3 Before you Begiir eccess E R N 5 Steps to Deploying Global Management System eeeesseesresssesrrssseerrrsserrrrssee 5 Endpoint SCtUPssdescecdvedccetersacatandsndanddeennssiduddaraataedenvenedseuntennaseddaie a a aidaa 6 Installation INStruCctiONS 0c ce cece eee eeeeeeeeeeeeeae eee seeaeeeeeeeeaaeeeseeeaeeeeseeaaaes 8 Installing Global Management SySteM ecceeeeeeeeeeeeeeeeeneeeeeeeeeeeeeseeaaeeeeeeenaees 8 OVEA OW oa sai tesceceeesnbtaicceasd AA A EAE EA 13 Installation and Configuration TipS eeeeeeeeeeeeeeeeseerrreseerrrssetrrssrernsssrrrnssseren 17 Logging Of i es eee EAA AENEA EERE eet 20 Accessing the Global Management System Console ccccceceeeeeeteeeeeeenes 20 Product Overview 2 c is2esecpstiesscigessaccadecisdiaccnesta sas sbeusdd ascudeess land aecastieetdeate atte deus 22 Feature SUMMALY cccccccceeeee eee eecnee treet eee ee eiieee eee RAAEN ENAKE KANAANAN ANAKARA 22 System Management OVerview ccccccccceeeeseeneeeeeeeeeeeeeeeeeeeaeeeeeeeeaeeeeseeaaeeees 25 2 System Management System Management Console cccccccceeeceeceeeeeeeeeee teen eee teeeeceaeaaeeeeeeeeeneeteee 26 Modifying the System LiS
161. owing directory drive Program files Polycom folder Custom installation enables you to choose a different drive or directory to install the program files to Upgrading from a previous version Click on setup exe and follow the onscreen instructions Licensing Enter the key code provided to you in the email notification sent from Polycom regarding the Global Management System release If your email is inaccessible you can look up your key code information by going to Product Activation If there is no information available please contact Technical Support Global Management System User s Guide Chapter 1 Getting Started 12 Licensing Information Overview Global Management System Licenses are based on the number of subscribed endpoints Global Management System is a software application that enables the user to enter as many license keys needed to manage endpoints within a video communications network Each of these license keys will correspond to one of the following predefined license packs enabling n number of devices 1 5 25 100 500 or 3000 seats These license packs will combine to form the number of endpoints that can register with Global Management System Adding more Licenses In order to increase the number of licenses that are currently supported the user will have to purchase a new license pack of 1 5 25 100 500 or 3000 This new license key can be added to the current installation of Global Management Syste
162. password Field for the default user account required for Auto Logon Appendix 181 Appendix iPower Admin Setup Menu Admin Tools General Logon and Security Logon iPower Field Type Meaning Standard Windows Radio button Lets users log on by entering the user name and Logon password for a local Windows user account a Windows domain account or the system default user account Users have the privileges you define for these accounts Auto Logon Check box Lets users log on without entering a user name or password The system displays the Logon dialog box with the default user name and the password already filled in This means that anyone can use the system Users have the privileges defined for the default user account Default user name User Defined Name used for a generic account that is required Field when you choose Auto Logon For systems using Auto Logon the default user account logs the user on to both Windows and the collaboration system Set Password User Defined Displays a dialog box where you set the password Field for the default user account required for Auto Logon Appendix 182 Appendix iPower Admin Setup Menu Admin Tools General Logoff and Standby Logoff iPower Field Type Meaning Show logoff reminder Check box Specifies that the system should remind the user to after call log off at the end of each call Log off automatically Check box Number
163. perly configured A yellow square indicates that the ViewStation is attempting to initialize the line A green GK icon indicates that the system is registered with a gatekeeper A yellow GK icon indicates that the system is attempting to register with a gatekeeper A red GK icon indicates that the system has failed in it s attempt to register with a gatekeeper Call Status For H 323 or H 320 calls one green ball represents system is in a call Model iPower model Software Version iPower software version Operating System Operating System of iPower Auto Answer States whether incoming calls answer without human acknowledgement Serial Serial number of the iPower system Local time The current local time of the iPower Appendix 135 Appendix Interface Tab The type of network connections associated addresses and network names for the selected iPower are revealed in this window System Information Window iPower Field Description WAN enabled States whether this iPower is connected to the WAN WAN Type The type of WAN interface connected to the iPower such as ISDN BRI ISDN Quad BRI V 35 RS 449 PRI etc Video Number Video Number of iPower Line Status Shows the status of each WAN interface line connected to the system A green arrow indicates the line is initialized and ready a red arrow indicates the line is not connected or not function
164. ppendix Appendix System Information Window Video endpoints Alerts Tab Errors This column will list errors occurring with this system The possible error types are as follows Error Types Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with The gatekeeper might be in an offline state Microphone unplugged The iPower is detected to have unplugged microphone from the main unit of the video endpoint Camera unplugged The iPower is detected to have an unplugged camera from the main unit of the video endpoint Internal System error The iPower is detected to have an internal system error Cannot find server This pertains to Web Commander and Other Device Global Management System is detecting HTTP errors coded either 4XX or 5XX from the device s web server Warnings This column will list warnings occurring with this system The possible warning types are as follows Warning types Low Battery The battery in the video endpoint remote control is running low Lost Directory Server The iPower cannot display the Global Directory The Directory server may be offline Web Server Redirect Redirect response string HTTP 3XX returned from an Other Device server iPower User Interface not running The iPower user interface is not operating Appendix 146 Appendix System Information Window MGC Alerts Tab Error System Yes indicates there is a major error occurring with
165. preferred endpoint 2 Click on the Provision button the Date Time to provision window will pop up 2 Choose a profile from the pull down menu To learn how to create profiles see page 79 3 Choose Now or Later If later is chosen designate the scheduled time to perform provisioning and Server Date Time or Device Date Time For more information click on either Server Date Time see page 66 or Device Date Time see page 67 4 Monitor Status of Provisioning on the console screen When Provisioning is completed the status indicated should display successful for the provisioned endpoint The provisioning status for the selected endpoint can be cleared by clicking on the Clear Status button NOTE If the endpoint is engaged in a call Global Management System will wait until the call ends before performing a Software Update Global Management System will check a system that is in a call every 15 minutes until the call is over If a endpoint is offline and scheduled to be updated Global Management System will check every hour until the system is back online Once the system is back online it will be updated with the latest software NOTE Provisioning may be cancelled only for a endpoint in a pending status NOTE If a endpoint has a password set this password must set in the server s database Chapter5 Provisioning 75 Provisioning Scheduler Status Here are the possible states that are r
166. r Checkbox Checked Enables this system to appear in the Pree a E Password User Defined Global Directory server password Field Display Global Checkbox Checked Enables the Global Directory addresses Addresses option to appear in the V Series address book Display Name in Checkbox Checked Displays other registered systems in the Global Directory option Global Directory Save Global Directory Checkbox Checked Enables the V Series address to option appear in the Global Directory when powered on If disabled the V Series has access to the Global Directory but does not appear in the Global Address books of other V Series My Information VSeriesField mye meaning O Oo Contact Person User Defined The name or title of the person who operates the a ee Global Management System Contact Number User Defined The phone number country area code and phone eee ee number of the contact person Contact Email User Defined The email address of the contact person Da emg ne Meenelattestecceren Field Tech Support User Defined An individual who is familiar with the V Series penser trea eneteeiamirwnee vse City User Defined City for the contact person or V Series State Province User Defined State Province of the contact person or V Series Field Appendix 171 Appendix V Series Admin Setup Menu System Info Admin Setup Monitors Monitors VSeresField Tye meaning O OoOO y y Monitor 1 Pull Down G a Monitor 2 Pul
167. r Field Type Meaning IMUX type Pull Down menu None The external network device does not use rate codes or users prefer to dial the code themselves DICA OASIS The system is attached to a DICA OASIS IMUX The system will automatically generate rate codes for outgoing calls based on this IMUX type Lucent Multiband The system is attached to a Lucent Multiband IMUX The system will automatically generate rate codes for outgoing calls based on this IMUX type Other The system is attached to an IMUX that uses rate codes but not to one of the known types listed above Please fill in the table so the system can generate rate codes for outgoing calls IMUX Call Mode Pull Down menu Dialed This is the default mode The system can place an outgoing call by dialing a number It can also receive incoming calls DCE Signaled non dialed The network does not need a phone number to route a call Typically the network is pre configured to a specific destination V 35 RS 449 control leads signal the start and end of a call DCE Dedicated non dialed The network provides a permanent connection The V 35 RS 449 control leads are constant and do not signal the start or end of a call Instead the system uses framing patterns in the transmitted and received data to signal the start and end of a call Maximum call rate Pull down menu Call rate supported by IMUX box IMUX Code setup Table
168. r confirmation of your decision to remove the user will come up 3 Click on Yes The screen will refresh with the user removed from the list NOTE The Admin user cannot be deleted from the User Administration list Chapter8 System Configuration 101 Server Preferences On this screen you will find the links for Software Update Configurations ViewStation Status URL Database compaction and Email server setting Software Update Configuration Please refer to page 71 for more information on Software Update Configuration Provisioning Configuration Please refer to page 78 for more information on Provisioning Configuration Email Configuration Enter the address of the email server here for Remote Alert Notification to send emails The email server must be SMTP compliant in order for this feature to work Also you can set the From field for emails sent by Global Management System in the Originating email address field Device Specific Configuration On this screen set the configuration parameters for the Polling interval for each device Default Password and Database Maintenance To learn more refer to the following page Device Tracing Configuration This new window will set the configuration parameters for the number of devices that can have data logged at one time CDR Maintenance Configuration The configuration parameters for CDR database maintenance are set here CDR Synchronization Configuration The synchroni
169. re the area code Appendix 158 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 Global Management GMS Setup ViewStation Field Type Meaning Time Difference from Drop Down Time difference from where the ViewStation is GMT Menu installed and Greenwich Mean Time GMT This allows the Global Management administrator to view the local time of the managed ViewStation Daylight Savings Time Checkbox Enable this option if the area where the ViewStation option is installed participates in Daylight Savings Time Require Account Checkbox Checked Requires the user to dial an account Number to Dial option number before the call can go through Validate Account Checkbox Checked Enables Global Management System Number option to verify whether an account exist when a user is placing a call If the account does not exist the call is disconnected Global Management Server URLs ViewStation Field Type Meaning Global Management Value from Lists all Global Management System URLs Server URLs Global managing this system Management System Appendix 159 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 Global Management Contact Information ViewStation Field Type Meaning Contact Person User Defined The name or title of the person who operates the Value Global Manageme
170. red Group from the list Click on Remove Group A dialog box asking for confirmation of your decision to remove the group will come up NOTE If there are users in the group this dialog will appear Removing this group will result in the removal of the group s members from the User Administration list Are you sure you want to continue 3 Click on Yes The screen will refresh with the group removed from the list NOTE The administrator group cannot be deleted Chapter8 System Configuration 100 User Administration On this screen you will be able to add users to access Global Management System All users have complete access to managing all sections of the program As the default the user name admin can never be deleted from the list Adding a User 1 Click on the Add User button A Dialog Box will appear 2 Fill in the required information e Enter the Name The Name cannot be longer than 10 characters e Choose the Group which this user will be a member of e Enter and Confirm the password cannot be longer than 10 characters 3 Once the information is entered click on OK The user s name will appear on the User s list Modifying a User 1 Select a user from the list 2 Click Edit User A dialog box will pop up 3 Change the required information for the selected user 4 Click on OK Removing a User 1 Select the desired user from the User s list 2 Click on Remove User A dialog box asking fo
171. reen arrow pointing up indicates the line is connected and initialized A red arrow pointing down indicates the line could not be initialized It may have been disconnected or is improperly configured A yellow square indicates that the ViewStation is attempting to initialize the line A green GK icon indicates that the system is registered with a gatekeeper A yellow GK icon indicates that the system is attempting to register with a gatekeeper A red GK icon indicates that the system has failed in it s attempt to register with a gatekeeper Call Status For H 323 calls one green ball represents system is in a call For H 320 calls each green ball represents an ISDN channel that is connected during a call Software version Version of software installed on V Series Video Number ISDN number of V Series Model V Series model Serial Serial number of V Series Local time The current local time of the V Series In order for the local time to be correctly expressed Appendix 124 Appendix System Information Window V Series Interface Tab The type of network connections associated addresses and network names for the selected V Series are revealed in this window Field Description WAN enabled States whether this V Series is connected to the WAN WAN Type The type of WAN interface connected to the V Series such as ISDN BRI ISDN Quad B
172. reenwich Mean Time and your location Appendix 167 Appendix V Series Admin Setup Menu System Info Admin Setup Video Network IP Network H 323 Settings Enable IP H 323 Checkbox Checked Enables IP dialing option Display H 323 Checkbox Checked Displays the IP dialing extension on the extension option main call screen Gatekeeper Use Gatekeeper Pull down menu Indicates whether a gatekeeper will be used Gatekeeper IP address User Defined IP address of Gatekeeper Field Outbound Call Route Pull down menu Gateway Select this option if your outbound call needs to be handled by a Gateway ISDN Select this option if the system is connected to an ISDN line ISDN is the default Use PathNavigator for Checkbox Specifies whether multipoint calls use the system s Multipoint Calls internal multipoint capability or the PathNavigator Conference on Demand feature Gateway V Series Field Country Code User Defined Country code for the country in which the gateway Area code of the gateway Field Field Gateway Number Type Pull down menu Specifies the gateway number type when dialing this endpoint Number of Digits in User Defined Number of digits in the subscriber number e g DID Field United States is 7 Number of Digits in User Defined Number of digits as determined by the dialing plan extension Field of the organization to which the system belongs to Appendix 168 Appendix
173. res represent the progress of connecting the conference call A video endpoint user in a conference room can send a message to the system administrator by requesting help When the server receives a help request alert a red cross will appear in this column until help request is acknowledged Chapter 2 System Management 27 System Management Console Column header Description Errors and Warnings The number on the icon indicates the number of errors or warnings occurring with the system Errors and warnings can occur with a system concurrently For this case the number of errors and warnings occurring with a system will appear on the combination icon This information will be detailed on the Alerts Tab Errors are generally critical to the operation of the unit Warnings indicate that the user may be inconvenienced during the operation of the unit g Error Types ISDN Line error The video endpoint fails to detect signal from ANY of the ISDN lines For example if an endpoint with three ISDN lines has 2 lines working but 1 line is down then this unit gets a red arrow Lost Gatekeeper The video endpoint cannot find the gatekeeper that it normally registers with The gatekeeper might be in an offline state Microphone unplugged The iPower is detected to have unplugged microphone from the main unit of the video endpoint Camera unplugged The iPower is detected to have an unplugged camera from t
174. rest in the System list and click on Manage System Admin Setup gt LAN amp H 323 gt Global Management gt Field Description Time Difference between Greenwich 08 00 if the ViewStation resides in Mean Time PST region Daylight Savings Time Place check mark in check box if your state or country observes Daylight Savings Time Chapter 4 Software Update 67 Updating ViewStation Software Status You can validate your Software Updates by viewing the status column in the Software Update window The following are possible results when proceeding with Software Update Status Column Description Pending Pending to update Updating Software Update in progress Successful Software Update completed Failed Could not perform Software Update If the Status for a system is pending or failed these are the possible reasons why a system has not yet been updated with the latest software Pending State 1 The device is offline 2 Device is currently in a call Failure State Software Update location not specified for the device and or model Software Update file location does not exist 1 ONOaRWN The device is no longer managed by this server Device password needed Network error Update timed out Internal error occurred Please reboot the selected device Error unknown Please reboot the selected device Chapter 4 Software Update 68 Updating ViewStation Software
175. rred during the call Appendix 132 Appendix Appendix System Information Window ViaVideo Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call It describes how fast audio and video is coming in and going out during a call The statistics will continually refresh throughout the duration of the video call If the ViaVideo is not in a call the statistics will appear as dashes transfer Field Description TX Rx Video rate The actual rate of video packet The actual rate of video packet transfer Video Rate Used The actual amount of bandwidth being used for video data The actual amount of bandwidth being used for video data Video Frame Rate The video transfer rate in frames per second The video transfer rate in frames per second Video Packet Loss The number of video packets lost in the call The number of video packets lost in the call Video Jitter The variance from average video The variance from average video transmission rate transmission rate Audio rate The rate of audio packet transfer Receiving rate of audio packet transfer Audio Packet Loss The number of audio packets lost in transmission The number of receiving audio packets lost in the call Audio Jitter Remote System ID The variance from average audio transmission rate The variance from average audio receiving rate The
176. rsion of Global Management System the location of the Software update executable files on the server had to be specified in Global Management System for this feature to work Now the Software Update executable files can be uploaded onto the server straight from your client machine Upload Sets the file path of softupdate exe To Configure Software Update 1 Click on the Configure Software Update button which links to the Software Update Configuration page 2 Select the Device type from the drop down list on this page and click on Upload 3 Browse to the location of the Software Update executable file for the specified device type on the client machine 4 Provide a description so that this file can be identified on this list 5 Click on OK Deleting a Software Update 1 Select the model and description from the list 2 Click on the Delete button A dialog box will appear stating Are you sure 3 Click on OK The file will be removed from the server Global Management System User s Guide Chapter 4 Software Update 71 Provisioning is key to centralized management of your video network With provisioning the administrator can simultaneously configure a group of video endpoints from a single location Provisioning replaces the endpoint s files by uploading a new set of files that contain different settings This feature eliminates the need for the administrator to configure the endpoint manually each time an endpoint is deployed or wh
177. rwrite existing static address entries box remains unchecked static address entries with the same name and protocol type will be modified with the import address information If there is no existing entry with the same name and protocol a new static address entry will be added Exporting the Global Directory 1 Click on Export A pop up window will appear 2 Determine the file path for the location you wish to place this file on the server 3 Select the Address book s you would like to export Global Management System User s Guide Chapter 3 Global Directory 50 Global Directory Configuration Configuration button This window shows how the Global Directory password can be set and how to configure your server for ILS and LDAP support General Set passwords to the Global Directory LDAP Configuration settings Configuration Settings Global Management System User s Guide Chapter 3 Global Directory 51 Global Directory Configuration Global Directory Password The Administration Password gives the video endpoints access to the Global Directory and its administration tools If this password is set on the Global Directory server the password must be entered in the video endpoint s Global Address Preferences screen before a user can access the Global Directory If the server has no password set the password field in the Global Address Book Preferences screen must be left blank Figure 3 3 Global Directory gt Configurati
178. s checked 13 Select OK and close window Chapter 3 Global Directory 56 Global Directory Configuration ILS An Internet Locator Server ILS server is a directory that stores names aliases Email addresses and IP addresses of registered users ILS works differently in the replication of directory information but yields the same result of all networked Global Directories containing the same directory information Networked directories will report to one ILS server The entries from all networked Global Directories will post their directory entries to the ILS server Each Global Directory will then pull the cumulative new entries from the ILS server Hence all address books will contain the same directory entries Figure 3 5 ILS pictorial representation ILS SERVER ILS Server on Site Server 3 0 or Site Service ILS Service on Windows 2000 Server is supported by Global Management System 2 X or higher When configuring Global Management System to communicate with either of these servers keep in mind that Site Server 3 0 is default to port 389 while Site Server ILS Win2000 is default to port 1002 NOTE The ILS replication feature will not replicate any H 320 entries Only H 323 entries will be replicated into the Global Directory NOTE ILS may stop replicating entries into the Global Directory address book If this occurs reboot the ILS server Global Management System User s Guide Chapter 3 Global Directory 57 Glo
179. s in length This feature can be used to discreetly notify the endpoint user that their scheduled conference time has expired To send a message 1 Select the video endpoint you would like to send a message to 2 Click on Send Message A pop up window will appear 3 Type the message you wish to send and click on OK The message will appear on the device s monitor for a brief period of time NOTE If the endpoint is in a call the far site will not see the message Chapter 2 System Management 35 Other System Management Functions Manage System Polycom Video Endpoints Polycom video endpoints have an embedded web server that allows you to manage the unit from a remote PC on the same local area network Any endpoint can be managed by calling up it s IP address in any web browser To remotely manage a system through Global Management System select the system of interest in the system list and then click on the Manage System button A new browser window will appear displaying the endpoint s web page Remote Management allows you to e Run diagnostic tests on a system e Change the system configuration for the endpoint e Place a call from the system for line status verification Certain video endpoint models require specific setups in order to access the web interface See below ViaVideo For versions below 5 0 To manage ViaVideo the Web Access Password must be set through ViaVideo If the Web Access Password is
180. s not respond to the call so the connection cannot be completed 19 No answer from user user alerted The destination fails to complete the connection within the prescribed time after responding to the connection request The problem occurs at the remote end of the connection 21 22 25 27 Call rejected Number changed Non selected user clearing Destination out of order The destination rejects the call for an unknown reason although capable of accepting the call No system has been assigned the ISDN number used to set up the call The diagnostic field of the message may return an alternate address is assigned to the called equipment The destination rejected the call although capable of accepting it because the call was not assigned to the user A signaling message cannot be delivered because the interface is not functioning correctly and therefore the destination can not be reached This condition might be temporary though of extended duration for instance remote equipment might be turned off 28 Invalid number format Destination address presented in an unrecognizable format or an incomplete destination address made the connection unable to be established Appendix 149 Appendix ISDN Cause Codes Cause Code Cause Description Definition 29 Facility rejected The network cannot provide facility requested by the user 30 Response to STATUS
181. sed for video data The actual amount of bandwidth being used for video data Video Frame Rate The current number of video frames per second The current number of video frames per second Video FEC Errors The number of Forward Error Correction FEC errors that have corrected in the current call The number of Forward Error Correction FEC errors that have corrected in the current call LSD Protocol The current Low Speed Data LSD channel protocol in use The current Low Speed Data LSD channel protocol in use LSD Rate The rate used for Low Speed Data LSD channel communications The rate used for Low Speed Data LSD channel communications MLP Protocol The current MLP channel protocol in use The current MLP channel protocol in use MLP Rate The rate used for MLP channel communications The rate used for MLP channel communications Remote System ID Audio Packet loss Audio Jitter Video packet loss Video Jitter An identifier string sent by the remote site usually a manufacturer name An identifier string sent by the remote site usually a manufacturer name The number of audio packets lost in transmission The number of receiving audio packets lost in the call The variance from average audio transmission rate The variance from average audio receiving rate The number of video packets lost in the call The number of video packets los
182. staller The Polycom Installer will automatically start after the reboot Install MSDE 2000 lt Back Next gt You can choose what directory you install MSDE into by browsing into the appropriate directory when that dialog prompt appears If a reboot is required the Polycom Installer will automatically be relaunched after the server reboots After the initial installation requirements have been met the Global Management System installer will inform the user that Polycom Datastore is about to be installed Follow the onscreen instructions which will guide you through the Polycom Datastore installation MSDE Login Global Management System will detect and prompt for a username and password to the MSDE database If the login information is not known Global Management System will not install Enter the login information for MSDE the default username is sa and the password is mypass TCP port The Polycom Datastore TCP port is the port used for communications between the Polycom Datastore and Global Management System The port number should not have conflicts with other applications using that port The default port is 9090 Chapter 1 Getting Started 9 Installation Instructions You may specify a different port if the default port is already in use by another application If you are certain the selected port is free and yet the Port Test continues to fail you may force the Polycom Datastore to sue the
183. stem Information Window ViaVideo Interface Tab The type of network connections associated addresses and network names for the selected ViaVideo are revealed in this window Field Description IP Address IP Address of computer hosting ViaVideo H 323 Name The system name of ViaVideo Generally used with Gatekeeper H 323 Extension The H 323 extension or gatekeeper extension Use Fixed Ports Specifies the fixed ports assigned to ViaVideo when working with a firewall TCP Start Starting TCP port which range is open in firewall UDP Start Use Gatekeeper Starting TCP port which range is open in firewall Notes whether this ViaVideo is registered with a Gatekeeper Gatekeeper Address Gatekeeper IP address which this ViaVideo is registered with Gatekeeper Message Message returned from gatekeeper Use NAT Alerts ViaVideo to use the IP address that appears in the NAT outside WAN address field as its external IP address Auto Discover NAT ViaVideo can automatically discover the NAT external IP address NAT Outside Address Specifies the external IP address used by your NAT Appendix 130 Appendix System Information Window ViaVideo Call Status Tab The type of network connections associated addresses and network names for the selected ViaVideo are revealed in this window Calls Received Field Description State Status of
184. sure that a LAN cable connected from the local area network is connected to the orange connector on the back of your ViewStation See the ViewStation QuickStart booklet for details 1 Turn on the ViewStation 2 Press the right arrow button on the remote control to select the System Info icon Then press the SELECT button to select it 3 Press the right arrow button on the remote to go to the screens Setup gt LAN SNMP gt LAN Intranet gt If your LAN uses DHCP press the up arrow on the remote to go to the DHCP field Use the arrow button to set the DHCP setting to Client This enables the ViewStation to obtain an IP address from a server on your network If your LAN does not use DHCP set DHCP to off in the LAN Intranet screen and manually enter the IP address subnet mask and gateway address provided by your system administrator 4 Restart your ViewStation by turning it off then on again Go to the System Information screen You should see your system s IP address If the IP address displays waiting the ViewStation did not get an address from a server on your LAN Check the LAN connection and try again The green light on the connector should be illuminated and the yellow light should be blinking This ViewStation can now be added to the database Appendix 114 Appendix Enabling Global Management System on the iPower Two items need to be configured in the iPower system before Global Management System can mana
185. t 0000 eee eect ee eeee treet eeaaeeeeeeeaaeeeeeeeneeeeeeeaas 30 Other System Management Functions 00 cc cece eee eneeeeeeeeeeaeeeeeeenaeeeeeeeaas 35 System Information Window c ccccccceeeeceeceeceeeeeeeeee eee eeteeeeceaeaaeeeeeneeeeeeeeee 38 3 Global Directory Global Directory Console 00 cccccccceeee eee eecne eee ee eneeeeeeetaeeeeeeeiaeeeenenneeeeeseaes 40 Modifying the Address Book c ccccceceeceeeeeeceeeeeeeeneeeeeeeaaeeeeeeeaeeeeeeeeneeeeeneaas 42 New Address BOOKS 5 ccccc dnsiorsdascncceceavensseasanshacenadars canecihesnnazeassateys cen dedeceeesaiee 42 Modifying Addresses in the Global Directory 0 i eeceeeeeeeeeeeeeeeetteeeeeeeaes 43 New AdGleSSOS vesiedisisetceecnuetletanvednacabavits aa AA AN ENAA caplet 44 New AOdOS SOS u A ealandaae ppheeee ais 45 Editing Addresses cusseeeccecvee ds ces csand coon vsaneac ees ieatteevvaeea ieee Aaina EAE a 47 Deleting an Address sanaaa A Gained A AARET 49 Importing and Exporting the Global Directory 000 ce eeeeeeeeeeetteeeeeeeaes 50 Information on Importing the DireCtOry 0 00 0 cece ener eeeeecteeeeeeetaeeeeeeettaeeeeeteaas 50 Global Directory Configuration 00 cece cette eee ee eneee eee teeeeeeeteeeeeeeea 51 Global Directory PaSSWOMG cccceeeeeeeeteeee eee etie EEE E 52 Adding LDAP and ILS Suppott cccccccccceeeeeeeeeeececccaeeeeeeeeeeeeeseesecsceniaeeeeeees 53 EDAR
186. t Low Speed Data LSD channel protocol in use H 320 The current Low Speed Data LSD channel protocol in use LSD Rate H 320 The rate used for Low Speed Data LSD channel communications H 320 The rate used for Low Speed Data LSD channel communications MLP Protocol H 320 The current MLP channel protocol in use H 320 The current MLP channel protocol in use MLP Rate H 320 The rate used for MLP channel communications H 320 The rate used for MLP channel communications Appendix 139 Appendix System Information Window iPower QoS Tab Quality of Service is a set of components that allows the differentiation and preferential treatment of network traffic This table displays the following QoS information for the selected iPower Field Description For People video content video and Tx Rx Average Bandwidth Peak Bandwidth Protocol status RSVP carries QoS requests and information to a QoS aware network devices along the path between a sender and one or more receivers Specifies the data transmission rate Specifies the maximum amount of data transmitted in a given period of time Audio Service Type Service Type specifies the level Service Type specifies the level of service required by the data of service required by the data flow flow Status RSVP Resource Reservation RSVP Resource Reservation Protocol status RSVP carries
187. t System Server URL on the Management tab Verify that Polycom GAB Service and Polycom GAB Directory Service NT services on the Global Management System have Started and Automatic If there is firewall between video endpoint and the Global Management System server 3601 should be open for bi directional communication If Global Directory password is set on Global Management System the video endpoint must have this same password set on it V Series endpoints may take up to 10 minutes to register with the Global Directory Can use the Address Book Maintenance Utility to export my ViewStation s local address book to import into the Global Management System Global Directory The address book files exported from the Address Book Maintenance Utility can not be imported into Global Management System s Global Directory Nor can the files exported from the Global Directory be imported into the Address Book Maintenance Utility Appendix 209 Troubleshooting Guide Software Update Software Update Now doesn t work get the following status Failed Location Unspecified and File does not exist LOCATION UNSPECIFIED The softupdate exe for a specific model indicates that the file was not uploaded onto the server FILE DOES NOT EXIST The softupdate exe file was uploaded onto the server but was deleted from the server through some means other than Global Management System FAILED This usually happens
188. t call Audio Packet The number of audio packets The number of receiving audio packets Loss lost in transmission lost in the call Audio Jitter The variance from average The variance from average audio receiving audio transmission rate rate Video Packet The number of video packets The number of video packets lost in the Loss lost in the call call An identifier string sent by T di System the remote site usually a manufacturer name Errors An identifier string sent by the remote site usually a manufacturer name Global Management System User s Guide Appendix 128 Appendix General Tab This window displays the following System Management information for the selected ViaVideo System Information Window ViaVideo Field Description System Name Name of ViaVideo LAN Host name Computer name entered in your Windows network configuration settings IP Address IP address of ViaVideo Model ViaVideo Model Country Country where this ViaVideo resides Call Status For H 323 calls one green ball represents system is in a call Software version Firmware version Version of software installed on ViaVideo ViaVideo firmware version Operating System Operating System of computer hosting ViaVideo Auto Answer States whether incoming calls answer without human acknowledgement Local time The current local time of ViaVideo Appendix 129 Appendix Sy
189. t correctly entered in the video endpoint Select a video endpoint and click on the Management tab to view the Manager URL Make sure that the IP address shown is the one used by your Global Management System server If it is different you will have to re install Global Management System to change the Manager URL After change my server IP address Global Management System shows a yellow network status icon for all video endpoints This is cause by mismatch between actual Global Management System IP address and the address on the video endpoint Global Management System URL Don t change the server address after installing Global Management System When this happens you will have re install Global Management System and add all video endpoints into Global Management System again Always use static IP address when assigning it to Global Management System server Appendix 207 Troubleshooting Guide Search Searches take a long time How can I decrease the time it takes to search for systems You can decrease the amount of time Search takes by limiting the range to only the addresses that your endpoints are actually using The time it takes to search a range is linear and depends on the speed of your server and the bandwidth of your network Therefore it takes twice as long to search a range of 200 addresses as it does to search a range of 100 addresses Can search across multiple subnets Yes as long as the subnets are contiguous
190. t in the call The variance from average video transmission rate The variance from average video transmission rate Appendix 122 Appendix System Information Window ViewStation Video Tab Administrators will be able to view video sent and received by the selected ViewStation and con firm connection The video window displays updates approximately once every five seconds The screen on the left hand side shows near video video out and the screen on the right displays far video video in NOTE To ensure security and privacy the feature of viewing video sent and received by a ViewStation can only be used if remote monitoring is enabled Remote monitoring is disabled by default It may only be enabled using the ViewStation remote control To Enable Remote Monitoring Using the ViewStation remote control navigate to System Info gt User Setup gt LAN amp H 323 gt Global Management gt Click on the Allow Remote Monitoring button to enable this feature Global Management System User s Guide Appendix 123 Appendix System Information Window V Series General Tab This window displays the following System Management information for the selected V Series Field Description System Name Name of V Series Host name LAN Host Name IP Address Line Status IP Address of V Series Displays a row of icons each indicating the state of an ISDN line or IP connection A g
191. that have corrected in the current call The number of Forward Error Correction FEC errors that have corrected in the current call LSD Protocol The current Low Speed Data LSD channel protocol in use The current Low Speed Data LSD channel protocol in use LSD Rate The rate used for Low Speed Data LSD channel communications The rate used for Low Speed Data LSD channel communications MLP Protocol The current MLP channel protocol in use The current MLP channel protocol in use MLP Rate The rate used for MLP channel communications The rate used for MLP channel communications Remote System ID An identifier string sent by the remote site usually a manufacturer name An identifier string sent by the remote site usually a manufacturer name Appendix 121 Appendix System Information Window ViewStation FX and EX Advanced Stats Tab The Advance Network Statistics screen contains information about the status of a call It describes how fast audio and video is coming in and going out during a call The statistics will continually refresh throughout the duration of the video call If the ViewStation is not in a call the statistics will appear as dashes Field Description Tx Rx Audio rate Audio Rate transmitted Receiving Audio rate Video rate Transmitting video rate Receiving video rate Video Rate Used The actual amount of bandwidth being u
192. the MGC inherent to the unit itself not stemming from the card Please consult the MGC Administrator User Guide for troubleshooting information Cards Slot Number Slot where card resides Card Type Type of card PRI cards H 323 cards etc Error Yes indicates a major error is occurring on that card Warnings System Yes indicates a minor error occurring with the MGC inherent to the unit itself not stemming from the card Please consult the MGC Administrator User Guide for troubleshooting information Cards Slot Number Slot where card resides Card Type Type of card PRI cards H 323 cards etc Warning Yes indicates a minor error is occurring on that card Global Management System User s Guide Appendix 147 Appendix ISDN Information Service Profile Identifiers Service Profile Identifiers SPIDs are only allocated by service providers in the United States and Canada Service providers in these markets create a service profile based on which ISDN features you require then assign you a unique Service Profile Identifier SPID which allows you to use these particular features Switch Type SPIDs Allocated AT amp T 5ESS Custom None AT amp T 5ESS NI 1 1 per B channel NT DMS 100 NI 1 1 per B channel NI 2 1 per device Siemens EWSD NI 1 1 per B channel Siemens EWSD NI 2 1 per device International outside of United States None or Canada Depending on your ISDN variant your
193. to add a system to the database to be managed by Global Management System Edit System Informs Global Management System a system IP address and password change or enables device tracing for a system Searching for Systems One way to add a system is to search for units of a certain device type The search function allows you to find video endpoints connected to the network but not yet managed by the program 1 To search for addresses click on Search The search dialog box appears 2 ViewStation ViewStation FX and EX V Series ViaVideo and iPower are default to check If desired uncheck the device type that does not require search 3 Enter the Start and End IP addresses The End IP field will auto complete the range that you entered in the Start IP field 4 Click on OK to start search All of the systems found on that subnet not yet managed by Global Management System will be listed 5 The results will return with all systems auto selected Deselect the systems you do not wish to Manage then click on Manage Selected Systems Chapter 2 System Management 30 Modifying the System List Adding a System Use this feature to add Polycom video endpoints SoundStation VTX 1000 conference phone endpoints and management programs or other third party device to the Global Management System database Adding a ViewStation 1 Click on Add System A new window will appear 2 Choose the device type you want to add with the pull down men
194. ts of the ViewStation un check this to prevent an audio feedback loop Audio Quality User Defined The Audio Quality Preference screen adjusts the line Value speed At above 168 kilobits per second the system uses G 722 48Kb high fidelity audio When placing a call at 168 Kilobits per second and below the system uses G 728 16Kb audio Acoustic Plus 716 Checked Enables endpoint to transmit audio at less than half the rate of the previous standard Hence there is more bandwidth left over for video Appendix 161 Appendix ViewStation Admin Setup Menu System Info Admin Setup Video Camera Cameras ViewStation Field Type Meaning Snapshot Camera Radio Buttons Select the camera used for snapshots 1 The ViewStation will use camera number 1 for snapshots 2 The ViewStation will use camera number 2 for snapshots 3 The ViewStation will use camera number 3 for snapshots 4 The ViewStation will use camera number 4 for snapshots PIP Radio Buttons Auto The PiP window is displayed when a call is made and when the remote control is not resting on a flat surface On The PiP is displayed continuously Off The PiP is not displayed Far Control of Near Checkbox Checked The Far Control of Near Camera allows Camera option a user on the far site to manipulate the camera by pressing the FAR button on the remote control Backlight Checkbox Checked The camera auto
195. ttp Awww microsoft com windows ie download default htm TIP Don t configure a proxy server in Internet Explorer After installing Internet Explorer on the server do not enable any proxy server configuration or automatic configuration detection even if your network normally requires it In order for Global Management System to communicate with endpoints correctly it must have a direct connection to the unit with no proxy server or firewall Proxy server configurations in Internet Explorer will affect all applications that use Internet session services To insure that Internet Explorer is correctly configured for Global Management System open a browser window and select Tools Internet Options from the menu select the Connections tab then click the LAN Settings button Make sure that Automatically detect settings Use automatic Chapter 1 Getting Started 18 Installation and Configuration Tips configuration script and Use a proxy server are not checked If any of these settings is enabled uncheck it click OK and reboot the server to insure that the new settings take effect Internet Information Services Global Management System is a web based application built using facilities provided by Micro soft Internet Information Services IIS If you are using Windows 2000 IIS should have been installed by default If you need to install Internet Information Services you can through the Add Remove Program files icon on the Window 2000 Contr
196. u 3 Enter the IP address or LAN host name of the system and the password if the system has a password set 4 Click on OK The System Management window will refresh and the device name and address will appear NOTE A ViewStation cannot be added to the database through the Add System function without specifying that password in the password field if it has an administration password set on it NOTE The characters used for the ViewStation system name must conform to the character set found in the ViewStation soft keypad Adding a ViewStation FX and EX Follow the same steps for adding a ViewStation Adding a V Series Follow the same steps for adding a ViewStation Adding a ViaVideo Follow the same steps as for adding a ViewStation Adding an iPower Follow the same steps as for adding a ViewStation If the admin password is set on the iPower system it needs to be entered here To learn how to set the iPower system password refer to page 115 Adding a VTX 1000 Follow the same steps as for adding a ViewStation Enter each endpoints phone number versus IP address with requisite prefixing and dialing codes just as if a phone call versus modem call were being placed to the endpoint Chapter 2 System Management 31 Modifying the System List Adding a System Adding a PathNavigator or a WebCommander 1 Click on Add System A new window will appear 2 Choose PathNavigator or Web Commander from the pull down me
197. u must dial a 1 before the calls Option area code Appendix 178 Appendix V Series Admin Setup Menu System Info Admin Setup Global Services Account Validation V Series Field Type Meaning o O Require Account Checkbox Checked Enables account validation feature Number to Dial option Prompts user to enter an account number before placing a call Validate Account Checkbox Checked Validates account number that was number option entered ment System User s Guide Appendix 179 Appendix iPower Admin Setup Menu Admin Tools General Call Preferences Automatic Answer iPower Field Type Meaning Answer incoming video Check box Checked Enables the ViewStation answer calls automatically incoming calls automatically Mute audio for Check box Checked The iPower will automatically be placed automatically in mute when an incoming call is automatically answered calls answered Unchecked The iPower will send audio to the far site when a call is automatically answered Automatic Answer iPower Field Type Meaning Display number last Radio button Never Call information is not displayed In order to dialed redial users must type the number again Only if call fails Call information is saved for redialing when a call fails to connect Always All calls can be redialed This is the default setting Log File Security iPower Field Type Meaning Record numb
198. ure can be used to bill back departments for their video usage or if you are a service provider customers Billing back through Call Detail Record is most effective when used in conjunction with Account Management The account numbers which are set up in Account Management allows for reconciling the cost of video usage with an identifiable user The report has been streamlined for accounting with the addition of many optional features in generating reports Also these options make differentiating between ISDN and IP calls easy Other options such as only including outbound calls when generating a report further adds to the ease of billing The reports can be exported as a csv file a comma delimited file which can be imported to any database program that accepts that format Call Detail Record for Troubleshooting Call Detail Record provides troubleshooting information such as how many channels connected in an ISDN call and how many failed calls were made calls that did not connect when these options are selected in the Customize Report window These details can provide insight to errors that occur during the video calls In addition usage data can be extracted from Call Detail Record to determine network traffic Chapter 7 Reports 88 Call Detail Record Generating a Call Detail Record Instructions on creating a report Details are given below From the Reports menu click on Call Detail Record Select Systems for rep
199. used for video data Video Frame Rate for people and content The current number of video frames per second The current number of video frames per second Video Packet Loss for people and content H 323 only The number of video packets lost in the call H 323 only The number of video packets lost in the call Latency for people and content H 323 only Average video packet round trip latency This is a weighted average with most recent measurements having highest weighting H 323 only Average video packet round trip latency This is a weighted average with most recent measurements having highest weighting Audio rate The rate of audio packet transfer Receiving rate of audio packet transfer Audio Packet Loss H 323 only The number of audio packets lost in the call H 323 only The number of receiving audio packets lost in the call Audio Latency H 323 only Average audio packet round trip latency This is a weighted average with most recent measurements having highest weighting H 323 only Average audio packet round trip latency This is a weighted average with most recent measurements having highest weighting Video FEC Errors LSD Protocol The number of Forward Error Correction FEC errors that have corrected in the current call The number of Forward Error Correction FEC errors that have corrected in the current call H 320 The curren
200. uto discover NAT address Checkbox option Checked Option for the ViewStation to discover its NAT outside WAN address automatically Appendix 155 Appendix ViewStation Admin Setup Menu System Info Admin Setup LAN H 323 Global Address Server ViewStation Field Type Meaning Server IP Address User Defined Value IP address for the Global Directory server Server Password User Defined Value Global Directory server password Display Global Checkbox Checked Enables Global Directory addresses to Addresses option appear in the ViewStation address book Register this system Checkbox Checked Enables the ViewStation address to when powered on option appear in the Global Directory when powered on If disabled the ViewStation has access to the Global Directory but does not appear in the Global Address books of other ViewStations Preferences ViewStation Field Type Meaning Show Addresses Radio Button This displays the ISDN number in H 320 calls H 323 ISDN Video Calls H 323 Calls Both calls or Both Max Line Speed ISDN Drop Down Define the maximum speed used for a H 320 call Video Calls Menu when calling from the Global Directory Max Line Speed Drop Down Define the maximum speed used for an international International ISDN Menu H 320 call when calling from the Global Directory Calls Max Line Speed LAN Drop Down Define the m
201. ver Settings Central Directory Server Settings iPower Field Type Meaning Server DNS name User defined field The server on which the Central Directory resides Server IP address User defined field An alternate way for the system to find the Central Directory If your network assigns IP addresses dynamically leave this field blank If you enter an IP address here the system will ping the LDAP server when you leave this page Port number User defined field If this is the only LDAP server on your network use port 389 the default LDAP server port number If your network already has another LDAP server that uses this port number enter a different port number to use Directory service root User defined field The database for the visual collaboration system directory on the LDAP server You can get this information from the LDAP server administrator Server type User defined field The type of LDAP server Netscape is the default server type You can get this information from the LDAP server administrator Server Access Account name User defined field The system s account name on the LDAP server You can get this information from the LDAP server administrator Appendix 195 Appendix iPower Admin Setup Menu Admin Tools Utilities File Transfer File Transfer iPower Field Type Meaning Allow incoming file transfers during a con
202. w square indicates that the ViewStation is attempting to initialize the line A green GK icon indicates that the system is registered with a gatekeeper A yellow GK icon indicates that the system is attempting to register with a gatekeeper A red GK icon indicates that the system has failed in it s attempt to register with a gatekeeper Call Status For H 323 calls one green ball represents system is in a call For H 320 calls each green ball represents an ISDN channel that is connected during a call Software version Version of software installed on ViewStation Video Number ISDN number of ViewStation Model ViewStation model Serial Serial number of ViewStation Local time The current local time of the ViewStation In order for the local time to be correctly expressed NOTE The time difference must be set in the ViewStation Refer to page 67 to learn how to set ViewStation time Appendix 117 Appendix System Information Window ViewStation Interface Tab The type of network connections associated addresses and network names for the selected ViewStation are revealed in this window Field Description WAN enabled States whether this ViewStation is connected to the WAN WAN Type The type of WAN interface connected to the ViewStation such as ISDN BRI ISDN Quad BRI V 35 RS 449 PRI etc Line Status Shows the status of each WAN interface line conne
203. wall policies don t allow request outside the firewall to be made If this is the case Global Management System can t manage the endpoints inside the network It is then required to have policy change to allow TCP request from the Global Management System server Appendix 205 Troubleshooting Guide Installation Manager URL During installation was prompted to enter a URL address for my server however my server has multiple addresses Which address do enter If the server has multiple IP addresses assigned to it and only one of them is used by IIS then you would want to enter the IP address used by IIS For instance if your server is using addresses 123 45 6 1 123 45 6 2 123 45 6 3 and 123 45 6 4 and IIS is using 123 45 6 4 you will need to enter the address 123 45 6 4 because Global Management System will select the first address 123 45 6 1 by default My server uses DHCP and its address is likely to change what should I enter when prompted to enter the URL address for the server Global Management System also accepts WINS name as opposed to only using IP addresses for the Manager URL My server IP address has changed how do I change the Manager URL The Manager URL can only be changed during installation If you need to change the URL you will have to re run the Global Management System installation program When re running the installation program choose YES when prompted to save existing files otherwise all data
204. way currently assigned to the Field or Auto system Populated with DHCP If the system does not automatically obtain a gateway IP address enter one here Subnet Mask User Defined Displays the subnet mask currently assigned to the Field or Auto system Populated with DHCP If the system does not automatically obtain a subnet mask enter one here Appendix 176 Appendix WINS Server User Defined Displays the WINS server currently assigned to the Field or Auto system Populated with DHCP If the system does not automatically obtain a WINS server IP address enter one here WINS Resolution Checkbox Sends a request to the WINS server for WINS option name resolution LAN Speed Pull Down Specify the LAN speed to use Note that the speed menu you choose must be supported by the switch Choose Auto to have the network switch negotiate the speed automatically If you choose 10 Mbps or 100 Mbps you must also select a duplex mode Duplex Mode Pull Down Specify the Duplex mode to use Note that the menu Duplex mode you choose must be supported by the switch Choose Auto to have the network switch negotiate the Duplex mode automatically Appendix 177 Appendix V Series Admin Setup Menu System Info Admin Setup Global Services Dialing Rules VSeries Field Type meanings O O oOo O Number of Digits in User Defined Sets the number of digits in the dialing extension Extension Value Usually applies to systems that are on a PBX
205. wish to update Click on OK Check marks will appear next to the endpoints corresponding to the chosen model type To select a particular endpoint click on the check box next to the desired endpoint in the Software Update window Chapter 4 Software Update 65 Updating ViewStation Software Update Function 1 Choose the option Now or Later 2 Click on OK Now Choosing Now will result in the immediate software update of the selected Polycom video endpoints Later The Later option allows you to update devices by Server Date Time or by Device Date Time When clicking on Update Later a dialog box will appear requesting the date and time e Enter the date in the following format dd mm yyyy e Using the radio button you can then choose to update by either Server Date Time or Device Date Time NOTE If your endpoints are networked worldwide you must take into consideration the activity time frame for each endpoint when Update All at Server Date Time is selected Server Date Time Choosing Server Date Time will update the endpoint software once the designated time takes place where the Server is housed For instance if the server is housed in Austin TX and the endpoint is housed in Raleigh NC and the designated time for Software Update is 22 00 00 GMT 5 or 10 00pm CDT the time that endpoint will be updated is 23 00 00 GMT 4 or 11 00pm EDT This is for ViewStation only Remove Address Book entries Yes ind
206. word entered for LDAP configuration must be for an account that has permission to modify the schema on the LDAP server Refer to the following page on how to modify the schema 4 Click on Update Deleting your configuration settings If changes have been made to LDAP server select the configuration button Click on the LDAP tab and then click on delete The LDAP configuration entry will be deleted gement System User s Guide Chapter 3 Global Directory 55 Global Directory Configuration Configuring your Server to Allow Updates to the Active Directory Schema O oN oO Open a DOS command prompt Run command regsvr32 c winnt system32 schmmgmt dll If successful a window will appear and state DII Register Server Succeeded From the Start Menu Select Run and type the following command line mmc a and the Microsoft Management Console window will open up From the console drop down menu select Add Remove Snap in A new window will open up In Add Remove Snap in window Click on Add and select Active Directory schema from list Click on Add then click Close Close Add Remove Snap in window by clicking on OK From the console window Select Active Directory Schema in the left pane within the console 10 In this window 11 Select Operations Master from the action pull down menu 12 Change Schema Master window opens up Make sure that the Schema may be modified on this Domain Controller i
207. y mm dd Date of occurrence SS Time Provisioning executed Chapter 5 Provisioning Global Management System User s Guide 77 Provisioning Configurations This screen contains a list of profiles that were created and its associated device type A profile defines pages with fields that can be configured in the endpoint These are a subset of the fields that appear when the admin screen is called up from the endpoint interface or web browser Figure 5 2 Provisioning gt Provisioning Configurations List of profiles Device type Pull down associated with menu display profile selected device j anagement System 5 0 Help lt Configuration Home Log out Modify profile buttons ing Configurations Profile Name Syste anancnient new profile A Summarizes Delete detail of profile E Display Summary Previous Menu Software Update A Provisioning Account Management a Reports Profiles makes it easier to modify a group of endpoints Profiles can be set up for a specific group of endpoints How these groups are defined is up to the administrator Here are some examples of groups e Agroup can consist of endpoints that are proximally near each other and report to the same Global Directory server e A group of endpoints that are the same model e Endpoints that have the same H 323 services such as registration to the same Gatekeeper Chapter5 Provisioning 78 Provisioning Configurations Addi
208. your options stated in the dialogue box Double clicking on the csv file or choosing Open this file from its current location may open the report on your computer s default spreadsheet program Global Management Systen Jser s Guide Chapter 7 Reports 93 Network Status Report Video Network Status Report The Video Network Status Report summarizes details such as how many systems are online how many systems are being managed At the top the report provides information of the overall management status for the video network Also the information is broken down to summarize the details for each device type The section of the report that summarizes video endpoint network status is very comprehensive and includes details such as Provisioning and Soft Update status The report is dynamically written Meaning that if a particular device type is not managed by Global Management System i e WebCommander then the only information reported for this device type is the number of managed systems 0 If a WebCommander is finally added to the Global Management System database then the report will also provide status information on errors POLYCOM Global Management System Help lt Configuration a Home Log out Video Network Status Report a System Management Overall Global Directory Software Update i Provisioning Number 4 Account n 4 Management alt 0 it i Reports g 0 0 0 0 ViaVideo
209. zation settings are configured here Global Manac Jser s Guide Chapter8 System Configuration 102 Server Preferences Device Specific Configuration Select the desired device type from the pull down menu For all Devices Polling Global Management System polls the devices it is managing with a polling period specific for each the device type The default polling period for each device type is shown below Device Type Default Cycle ViewStation and FX EX and 300 sec V Series ViaVideo 600 sec iPower 300 sec PathNavigator 300 sec MGC 120 sec WebCommander 300 sec Other 300 sec If your settings are left at the default Global Management System will poll a specific ViewStation for example every 5 minutes Note that if a ViewStation is turned off within that 5 minute cycle it will not be designated online until Global Management System polls that device again up to 5 minutes later If the ViaVideo application is closed but it s PC remains connected to the network it will immediately show up as not responding You can change the default setting to have more frequent polling However if a video device is in a call the video quality during the call may be compromised To change the polling frequency 1 Select the device type from the pull down menu 2 Change the value to the desired value representing the time between polls Remember this is in seconds 3 Click on Update Setting Chapter

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