Polycom DOC2564A User's Manual
Contents
1. extended as long as there are participants connected and there are available resources These flags can be modified later if required via the Setup menu s System Configuration option For more information see the RMX 1500 2000 4000 Administrator s Guide System Configuration on page 18 5 33 Click Save amp Close The RMX confirms successful configuration 34 In the Success Message box click OK 35 In the Reset Confirmation dialog box click Yes 36 In the Please wait for system reset message box click OK 4 System restart may take up to five minutes 37 Refresh the browser periodically until the Login screen is displayed 38 When the Login screen is displayed enter your Username and Password and click Login On first entry the default Username and Password are both POLYCOM The RMX Web Client opens An MCU State indicator displays a progress indicator showing the time remaining until the system start up is complete 39 Create a new User with Administrator permissions and delete the Default User POLYCOM For more information see User Definition on page 17 For system security reasons the system is not fully configured until this step has been performed 16 The system is now fully configured and if there are no System Errors the green RDY LED on the CNTL module on the RMX s front panel turns ON User Definition The RMX is shipped with a default Administrator user called POLYCOM Once you2. have defined other authorized administrator users it is recommended to remove the default user to prevent unauthorized users from logging into the system To add a new user to the system 1 2 5 6 In the RMX Management pane click the Users option The Users pane appears Click the New User button or right click anywhere in the pane and then click New User The New User Properties dialog box opens In the User Name text box enter the name of the new user This is the login name used by the user when logging into the system In the Password text box enter the new user s password This will be the user s password when logging into the system In the Authorization Level list select the user type which determines the application display and functionality Click OK To delete a user from the system 1 2 In the RMX Management pane click the Users option Select the user POLYCOM and click the Delete x button or right click the user and then click Delete User The system displays a confirmation message In the Users pane select Yes to confirm or No to cancel the operation 17 Selecting the RMX Web Client Languages By default the RMX Web Client interface is displayed only in English However the system administrator can choose the languages available for selection on the Login screen To customize the Multilingual Setting 1 Onthe RMX menu click Setup gt Multilingual Setting The Multi
3. participant In a dial out connection indicates the MCU CLI number as seen by the participant Click Save amp Continue After clicking Save amp Continue you cannot use the Back button to return to previous configuration dialog boxes The ISDN PSTN Network Service is created and confirmed Click OK to continue the configuration The Spans dialog box opens displaying the following read only fields ID the connector on the ISDN RTM card PRI1 to PRI12 Slot the MPM card that the ISDN RTM card is connected to Media card 1 Media card 2 Media card 3 or Media card 4 Service the ISDN PSTN Network Service to which the span is assigned Clock Source indicates if ISDN signaling synchronization is being supplied by the Primary or Secondary clock source The first span to synchronize becomes the Primary clock source State the System Alert level of the span Major Minor If there are no span related alerts this column contains no entries Click the check boxes in the Attached field to attach spans E1 or T1 PRI lines to the network service named in the Network Service Name field The Spans Table displays the configuration of all spans and all ISDN network services in the system When using the Fast Configuration Wizard during First Entry Configuration you are defining the first ISDN PSTN Network Service in the system Spans can only be attached to this service Spans can be attached to or moved b
4. the dialing string is composed of the conference routing name as registered with the SIP server and domain name in the following format conference_name domain_name For example if the conference name is Maple_Room the participant dials Maple_Room polycom com 19 ISDN PSTN Participants ISDN and PSTN participants can connect to conferences and Meeting Rooms directly or via an Entry Queue by dialing one of the numbers including the country and area code if needed assigned to the conference Meeting Room or Entry Queue When connecting to an EQ they are routed to their conference according to the conference ID For example if the assigned dial in number is 4045555 the ISDN PSTN participant dials this number with the appropriate area code for example 678 and country code 001 Conference Control Using DTMF Codes C C mewe oo e C Teese Decrease Broadcast Volume B Increase Listening Volume 76 Decrease Listening Volume 76 Play Help Menu 83 Start Click amp View to modify personal layout e Change To Chairperson 78 Show Number of Participants mY POLYCOM mws
5. 2000 4000 Administrator s Guide ISDN PSTN Network Services on page 13 44 If additional Entry Queues and Meeting Rooms are required for example for conferencing at different line rates you can customize the conferencing entities to your organization s requirements and define additional conferencing entities For more details see the RMX 1500 2000 4000 Administrator s Guide To start ongoing conferences and monitor their status see the RMX 1500 2000 4000 Getting Started Guide Chapter 3 Basic Operation Connecting to a Conference Directly or via Entry Queue The RMX is shipped with pre configured default conferencing entities that can be used to dial in and start conferences Default Transit Entry Queue ID 1000 default Meeting Room IDs 1001 1002 1003 and 1004 H 323 Participants H 323 participants dial MCU Prefix in Gatekeeper Conference or Entry Queue ID Name For example if the MCU prefix in gatekeeper is 925 you can dial to the default Transit Entry Queue by entering 925 or 9251000 and be routed to Meeting Rooms by entering its ID i e 1001 1002 1003 or 1004 You can connect directly to one of the default Meeting Rooms by dialing its number for example 9251001 Alternatively you can use the Entry Queue or conference name to connect directly to the conference For example if the conference name is Maple_Room the participant can dial 925Maple_Room SIP Participants For SIP participants
6. 3 POLYCOM RMX 4000 Installation amp Configuration Guide General Safety Precautions Follow these rules to ensure general safety Keep the area around the Polycom RMX 4000 unit clean and free of clutter and well ventilated Decide on a suitable location for the equipment rack that will hold the RMX ensuring that it is near a grounded power outlet Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them Always make sure the rack is stable before extending a component from the rack In a single rack installation attach stabilizers to the rack In multiple rack installations the racks should be coupled together Use a regulating uninterruptable power supply UPS to protect the RMX from power surges and voltage spikes and to keep it operating in the event of a power failure Allow the power supply units to cool before touching them Always keep the rack s trays and board s closed when not servicing to maintain proper cooling Use only the power cords supplied with the system Each power cord should only be connected to a power outlet that has a protective ground contact 4 For all safety requirements and precautions see the RMX 4000 Hardware Guide Safety Requirements on page 1 6 Preparations Obtain the following information from your network administrator e IP addresses Subnet Mask and Default Gateway IP address optio
7. MCU Media Card 1 2 Enter the IP address es of the media card s MPM 3 4 IP Address MPMx 1 MPM MPMx 2 MPM MPMx 3 a4 MPM MPM x 4 if installed as provided by the network administrator Endpoints connect to conferences and transmit call media video voice and content via these addresses Subnet Mask Enter the subnet mask of the MCU Default value 255 255 255 0 If Secured Communication is required on the RMX complete the Fast Configuration Wizard Login install the Certificate and then enable the Secured Communication Mode 2 Click Next 3 In the Fast Configuration Wizard Routes dialog box enter the IP address of the default router 4 Click Next 5 Enter the required DNS information in the dialog box fee emi MCU Host Name Enter the name of the MCU on the network Default name is RMX DNS Select e Off if DNS servers are not used in the network e Specify to enter the IP addresses of the DNS servers Note The IP address fields are enabled only if Specify is selected ane Cc ra Register Host Names Automatically to DNS Server Select this option to automatically register the MCU Signaling Host and Shelf Management with the DNS server Local Domain Enter the name of the domain where the MCU is Name installed Primary DNS The static IP addresses of the primary DNS server Server IP Address 6 Click the Next button 7 Inthe Fast Configuration Wizard Environment di
8. X setup if the system detects the presence of the RTM ISDN card the ISDN PSTN Network Service definition screens of the Fast Configuration Wizard are enabled If there is no RTM ISDN card in the RMX or if you do not want to define an ISDN PSTN Network Service go to Step 32 10 ISDN card is installed in the system but only via the ISDN PSTN A new ISDN PSTN Network Service can be defined even if no RTM Network Service gt Add New Service dialog box The Fast Configuration Wizard s ISDN PSTN configuration sequence begins with the ISDN PSTN dialog box 17 Define the following parameters E Network Service Name Span Type Service Type 18 Click Next Specify the service provider s carrier name or any other name you choose using up to 20 characters The Network Service Name identifies the ISDN PSTN Service to the system Default name ISDN PSTN Service Note This field is displayed in all ISDN PSTN Network Properties tabs and can contain character sets that use Unicode encoding Select the type of spans ISDN PSTN lines supplied by the service provider that are connected to the RMX Each span can be defined as a separate Network Service or all the spans from the same carrier can be defined as part of the same Network Service Select either e T1 U S 23 B channels 1 D channel e E1 Europe 30 B channels 1 D channel Default T1 Note Only one Span Type E1 or T1 is supported on
9. alog box select the IP Network Type H 323 SIP or H 323 amp SIP 8 Click Next 9 Ifyou selected SIP go to Step 13 10 Inthe Fast Configuration Wizard Gatekeeper dialog box enter the required information Ce Gatekeeper Primary Gatekeeper IP Address or Name MCU Prefix in Gatekeeper Select Specify to enable configuration of the gatekeeper IP address When Off is selected all gatekeeper options are disabled Enter either the gatekeeper s host name if a DNS Server is used or IP address Enter the string with which the MCU registers itself with the gatekeeper The gatekeeper uses this string to identify the MCU when forwarding calls to it H 323 endpoints use this number as the first part of their dial in string when dialing the MCU Se Alias The alias by which the RMX s Control Unit is identified within the network Up to five aliases can be defined for each RMX Note When a gatekeeper is specified at least one prefix or alias must be entered in the table Type Select the type that defines the format in which the card alias is sent to the gatekeeper H 323 ID alphanumeric ID E 164 0 9 URL ID URL style address Transport ID IP address port number Email ID email address format Party Number identical to the E 164 format Note Although all alias types are supported with H 323 and E 164 being the most common the type to be used depends on your gatekeeper s capa
10. bilities 11 Click Next 12 If you selected H 323 only go to Step 15 13 Inthe Fast Configuration Wizard SIP dialog box enter the following information ic 2 SIP Server Select e Specify to manually configure SIP servers e Off if SIP servers are not present in the network SIP Server IP Enter either the IP address of the preferred SIP server Address or its host name if a DNS server is used O e a Transport Type Select the protocol that is used for signaling between the MCU and the SIP Server or the endpoints according to the protocol supported by the SIP Server UDP Select this option to use UDP for signaling TCP Select this option to use TCP for signaling TLS The Signaling Host listens on secured port 5061 only and all outgoing connections are established on secured connections Calls from SIP clients or servers to non secured ports are rejected The supported security protocols are TLS 1 0 SSL 2 0 and SSL 3 0 14 Click the Next button 15 Enter the required Security information in the dialog box ae Authentication Enter the conference Entry Queue or Meeting Room User Name name as registered with the proxy This field can contain up to 20 ASCII characters Authentication Enter the conference Entry Queue or Meeting Room Password password as defined in the proxy This field can contain up to 20 ASCII characters 16 Click the Save amp Continue button During the initial RM
11. d 9999 Default Blank 21 Inthe Span Definition dialog box define the following parameters NE eee Ean Framing Select the Framing format used by the carrier for the network interface from the list e For T1 spans default is SFSF e For E1 spans default is FEBE Side Select the RMX side on the network Default User side Note If the PBX is configured on the network side then the RMX unit must be configured as the user side and vice versa or both must be configured symmetrically Line Coding Select the PRI line coding method from the list e For T1 spans default is B8ZS e For E1 spans default is HDB3 Switch Type Select the brand and revision level of switch equipment installed in the service provider s central office e For T1 spans default is AT amp T 4ESS e For E1 spans default is EURO ISDN 22 Click Next The Phones dialog box opens 23 To define dial in number ranges click the Add button 24 Inthe Add Phone Number dialog box define the first and the last numbers in the phone number range 4 e A range must include at least two dial in numbers e A range cannot exceed 1000 numbers 25 Click OK The new range is added to the Dial in Phone Numbers table 13 26 27 28 29 30 14 Optional Repeat steps 23 to 25 to define additional dial in ranges Enter the MCU CLI Calling Line Identification With dial in connections the MCU CLI indicates the MCU s number dialed by the
12. efined When the RMX s configuration is completed including the Management and IP Network Services and if there are no System Errors the green RDY LED on the CNTL module on the RMX s front panel turns ON Remove the USB key Product Registration and Activation Key Retrieval Before starting the initial configuration process register the RMX at the Polycom Resource Center website and download the product activation key file to the computer you will use for the configuration 1 2 3 Using a Web browser connect to http portal polycom com Login with your Email Address and Password or register as anew user Select the Product Registration link Follow the on screen instructions for Product Registration and Product Activation Write down the Product Activation Key number or copy it for later use Connecting to the MCU 1 Start the RMX Web Client application on the workstation by entering in the browser s address line the IP Address of the control unit as defined in the USB key in the format http lt Control Unit IP Address gt and pressing Enter In the RMX Web Client Welcome Screen enter the default Username POLYCOM and Password POLYCOM and click Login The RMX Web Client opens An MCU State indicator displays a progress indicator showing the time remaining until the system start up is complete The Product Activation dialog box is displayed with the serial number filled in 3 In the Activa
13. eight holes in the RMX s front mounting brackets Connecting the cables to the RMX 4000 Connect the following cables to the RMX 4000 rear panel e For AC Power Supply connections Insert a power cable in each of the three AC Power Entry Modules PEM s For DC Power connections see the RMX 4000 Hardware Guide A The size of the protective earthing conductor amp cable should be a minimum of 10AWG e On the RTM IP 4000 Connect the Management Network cable to LAN 2 Connect the Signalling cable to LAN 3 Connect the Shelf Management cable to LAN 6 e For each installed RTM LAN Connect the LAN cable to LAN 2 e For each installed RTM ISDN Connect the E1 T1 cables to their PRI Ports Connect the LAN cable to LAN 1 e LAN 4 LAN 5 and the Serial ports are only for debugging and not for customer use e Do not remove the protective plastic caps from LAN 1 LAN 4 and LAN 5 ports First Entry Power up 1 Insert the USB Key with the modified IP addresses in the USB port on the back panel 2 Turn ON the power by pressing on the power switch located on the rear panel of the RMX The parameters in the lan cfg file are uploaded from the USB Key to the RMX s memory and applied during the power up sequence System power up sequence may take up to five minutes 3 During the first time power up the red ERR LED on the RMX s front panel remains ON until both the Management and IP Network Services have been d
14. etween ISDN Network Services by using the ISDN PSTN Network Services gt ISDN Properties gt Spans tab in the RMX Web Client Each ISDN RTM card can support either 7 E1 or 9 T1 PRI lines Additional ISDN PSTN Network Services can be defined by selecting in the RMX Management pane ISDN PSTN Network Services and then New ISDN PSTN Service in the ISDN PSTN Network Services list 31 Click Next The System Flags dialog box is displayed 32 In the Fast Configuration Wizard System Flags dialog box enter the following information Conference ID The number of digits of the Conference ID that will be Length MCU assigned by the MCU Range 2 16 Default 5 Note Selecting 2 digits limits the number of simultaneous ongoing conferences to 99 Minimum The minimum number of digits that Conference ID the user must enter when Selecting 2 Length User manually assigning a numeric ID digits limits the to a conference number of Range 2 16 Default 4 simultaneous ongoing Maximum The maximum number of digits conferences to Conference ID that the user can enter when 99 Length User manually assigning a Numeric ID to a conference Range 2 16 Default 8 MCU Display Name The MCU name that appears at the endpoints Default Polycom RMX 4000 Terminate Yes No Default Yes Conference when Chairperson Exits 15 Auto Extend When Yes is selected default allows conferences Conferences running on the RMX to be automatically
15. lingual Setting dialog box is displayed 2 Place check marks in the boxes of the languages to be available for selection 3 Click OK 4 Log out and Log in for the customization to take effect Conferencing Entities The RMX is shipped with one Entry Queue and four Meeting Rooms e Entry Queue DefaultEQ whose ID is 1000 and it is used to access the default Meeting Rooms e Four Meeting Rooms whose IDs are 1001 1002 1003 and 1004 The default conferencing entities are set to line rate of 384 Kbps Auto Layout Polycom Skin and have a default duration of one hour The default Entry Queue is also set to Ad Hoc conferencing which allows participants to start new conferences without prior definition by entering a Conference or Meeting Room ID other than those used for the default Meeting Rooms and that is not used by any on going conference currently running on the MCU For IP conferencing these conferencing entities can be used to start new conferences without any additional settings However if ISDN PSTN endpoints are participating in the conferences an ISDN PSTN dial in number must be manually assigned to the Conference Meeting Room or Entry Queue as the number depends on the dial in numbers range defined in the ISDN PSTN Network Service For more information see the RMX 1500 2000 4000 Administrator s Guide Modifying the EQ Properties on page 4 8 18 For more information on ISDN Network Services see the RMX 1500
16. nal for the RMX control unit and RMX Shelf Management e IP addresses for the RMX Signaling Host and Media cards e Gatekeeper IP address e SIP server IP address if applicable If ISDN PSTN is installed in your conferencing environment obtain the following information from your ISDN PSTN Service Provider e Switch Type Line Coding and Framing Numbering Plan and Numbering Type e Dial in number range If the RMX is connected to the public ISDN Network an external CSU or similar equipment is needed Unpacking the RMX 1 When you receive the RMX packing case inspect the equipment for damage and verify that the components match the packing slip 2 The RMX is shipped in a packing case with Stratocell packaging and the top cover must be unlocked and lifted 3 Remove the boxes that are placed on the top Stratocell and the top Stratocell and open the anti static plastic bag wrapping the RMX 4 Holding the handle on each side lift the RMX from the box and place it on a flat surface or in a rack Remove any packaging material prior to positioning the RMX Attention Two people are required to lift the MCU out of the box and when installing it in a rack Write down the RMX s serial number that is on a sticker on the back of the unit It will be needed for product registration later in the installation process Management Network Configuration on the USB Key The system is shipped with the following default IP addres
17. ses e Control unit IP address 192 168 1 254 e Shelf Management IP Address 192 168 1 252 e Control unit subnet mask 255 255 255 0 e Default Router IP Address 192 168 1 1 When the RMX is installed for the first time you must change the default IP addresses to your local network settings This can be done by modifying the default settings in the USB key shipped with the unit using the LAN Configuration Utility and uploading them to the RMX 1 Take the USB Key from the Installation Accessories kit and insert it into a PC 2 Double click LanConfigUtility exe to start the utility 3 Modify the required network parameters in the utility s dialog box using the information supplied by your network administrator 4 Click OK 5 Remove the USB Key from the PC The USB Key is required for first entry power up of the RMX Installing the RMX For a detailed description of the safety requirements and AN precautions and the installation of the RMX 4000 as a standalone mounted in a 23 rack or reverse mounting the RMX 4000 on a 19 rack see the RMX 4000 Hardware Guide To connect the RMX 4000 to the DC power see the RMX 4000 Hardware Guide Connecting the RMX 4000 to 48DC SELV Power on page 1 17 To install the RMX 4000 in a 19 rack using chassis runners 1 Install chassis runners supplied by Polycom in the rack 2 Mount the RMX 4000 on top of the rack brackets 3 Fasten the RMX to the rack with screws through the
18. the RMX If you define the first span as type E1 all other spans that you may later define must also be of type E1 PRI is the only supported service type It is automatically selected 11 19 Inthe PRI Settings dialog box define the following parameters Le e ee Default Num Type Num Plan Net Specific Dial out Prefix 20 Click Next 12 Select the Default Num Type from the list The Num Type defines how the system handles the dialing digits For example if you type eight dialing digits the Num Type defines whether this number is national or international If the PRI lines are connected to the RMX via a network switch the selection of the Num Type is used to route the call to a specific PRI line If you want the network to interpret the dialing digits for routing the call select Unknown Default Unknown Note For E1 spans this parameter is set by the system Select the type of signaling Number Plan from the list according to information given by the service provider Default ISDN Note For E1 spans this parameter is set by the system Select the appropriate service program if one is used by your service provider carrier Some service providers may have several service programs that can be used Default None Enter the prefix that the PBX requires to dial out Leave this field blank if a dial out prefix is not required The field can contain be empty blank or a numeric value between 0 an
19. tion Key field enter or paste the Product Activation Key retrieved earlier and click OK If you do not have an Activation Key click the Polycom Resource Center button to access the Service amp Support page of the Polycom website The system prompts with a System Reset dialog box 4 Inthe System Reset dialog box click No As no Default IP Network Service is defined the system automatically starts the Fast Configuration Wizard The Fast Configuration Wizard is displayed Configuring the IP Network Service The Fast Configuration Wizard enables you to configure the Default IP Service It starts automatically if no Default IP Network Service is defined This happens during First Time Power up before the service has been defined or if the Default IP Service has been deleted followed by an RMX reset The IP Management Service tab in the Fast Configuration Wizard is enabled only if the default Management IP addresses were not modified On the RMX 4000 IPv4 is the default protocol for setting the Network Service in the Fast Configuration Wizard 1 Inthe Fast Configuration Wizard IP dialog box define the following parameters ae See IP Service Use the default name Default IP Service or enter a name Name using up to 20 characters Note This field is displayed in all dialog boxes CO Signaling Host Enter the IP address of the Central Signaling host This is IP Address the address used by endpoints for dialing in to the
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