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Pitney Bowes DM500 User's Manual

1. Internal Analog Phone Line Connector Use this to connect directly to an analog phone line if the PCN on the bottom of the control center has the number 1DXX IntelliLink Control Center USB Connector installed on a DM500 or DM550 Digital Mailing System Use this to connect an ex base Dotted line indicates AC ternal modem if the PCN Adapter Receptacle is covered by on the bottom of the control bass center has the number 1CXX SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Connecting Your Postage Meter to an Analog Phone Line continued SV60890 Rev G Connecting Your Mailing System Remote Analog Phone Line If you need to connect to an analog phone line that is not located near your mailing system you can remove the IntelliLink Control Center and move it to a location near the analog phone line At the remote location plug one end of the AC Adapter P N 1C85005 into the back of the control center and the other end into an AC outlet To remove the control center and move it to another location 1 Turn off the power to the mailing system 2 Pull the blue lever at the right m of the control center towards you 3 Slide the control center for ward to remove it 4 Take the control center and external modem to where the analog phone line is 5 Depending on the PCN number of your IntelliLink Control Center connect the telephone cord AWG 26 from ei
2. You can adjust the contrast of your display and set the volume 1D00 only of the speaker on your mailing system To adjust the contrast level of your display 1 Press the Menu Key 2 Press the down arrow key and then select Adjust Display Contrast 3 Use the left or right arrow keys on the control center to select the con trast 1 9 you want The screen updates to the new setting 4 Press the Enter key to save this setting To adjust the volume 1D00 only 1 Press the Menu Key 2 Press the down arrow key and then select Volume Control 3 Select the volume level you want 0 off 1 low 2 medium 3 high 4 Press the Enter key SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Setting the Date and Time of Day SV60890 Rev G If your mail is picked up at a certain time each day you can set your sys tem to advance the date at the mail pickup time NOTE The date on the meter stamp should correspond to the date when your mail goes to the post office If you enter an invalid time or date the system beeps and the screen dis plays the message Invalid Time To adjust the time and enter date advance 1 2 3 4 Press the Menu key Select Set Up Press the down arrow and select Time of Day You can select Current Time Date will Advance After Daylight Saving For Current Time or Date will Advance After enter the correct time Use the ri
3. lt Account Name gt lt subacct gt lt sub subacct gt lt Account Name gt lt subacct gt lt sub subacct gt Screen Options lt Account Name gt lt subacct gt lt sub subacct gt lt Account Name gt lt subacct gt lt sub subacct gt Enter Account Number Name Set Up Arrow Keys lt gt Accounts y y and Help Information More Accounts e To enter the account set up mode press the right arrow key on the control center as indicated by the help information on the bottom on the right side of the main screen The Set Up Accounts screen shown below appears Set Up Accounts View Account Edit Account Create Account Sub Transfer Funds Accounting Period Exit Set up More Options e The maximum number of options displayed is 5 To view more options press the down arrow key e You can select a numbered option either by pressing the screen key next to the option or by pressing the corresponding number on the keyboard and then pressing the Enter key e Pressing the left arrow key returns you to the main screen 7 2 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Overview of Accounting SV60890 Rev G The information in this chapter describes how to set up the Standard Accounting package provided with your mailing system If you purchased the enhanced accounting package Budget Manager or if your system is connected to an AccuTrac Mail Accoun
4. Advertisements and Inscriptions Optional Permits 2 4 Standard Accounting and Reporting The standard accounting and reporting feature allows you to store postage costs for 25 accounts or you can purchase options for storing 100 or 300 accounts You can run reports on single or multiple accounts and limit ac cess to the accounts by password protecting them For more information on the standard accounting package refer to Chapter 7 Accounting and Chapter 8 Reports in this guide Budget Manager You can also acquire the enhanced accounting package Budget Manager Budget Manager allows you to create more accounts with higher levels of detail For more information on Budget Manager refer to Budget Manager Op erator Guide SV60957 Business Manager You can connect your DM Series system directly to a Business Manager host PC and control all of your accounts operators and postal transaction data through the Business Manager Administration module For more in formation on Business Manager refer to the Business Manager Operator Guide SV61178 Ads and inscriptions are messages you can include in the meter stamp A number of standard advertisements and inscriptions are included with your mailing system You can order customized ads and inscriptions by calling the Pitney Bowes Supply Line refer to the Pitney Bowes Contact Infor mation List at the front of this guide for the phone number For information on ordering ad
5. PitneyBowes Digital Mailing System DM500 and DM550 Operator Guide US English Version SV60890 Rev G 2005 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes We have made every reasonable effort to ensure the accuracy and usefulness of this manual how ever we cannot assume responsibility for errors or omissions or liability for the misuse or misappli cation of our products Due to our continuing program of product improvement equipment and material specifications as well as performance features are subject to change without notice Your postage meter may not have some of the features described in this book AccuTrac Ascent DM500 DM550 DM Series E Z Seal IntelliLink Postage By Phone and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney Bowes Inc ENERGY STAR is a registered trademark of the United States Environmental Protection Agency All other trademarks are trademarks or registered trademarks of the respective owners SV60890 Rev G Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error caus ing conditions These messages are as follows WARNING Alerts you to conditions or practices that could cause seriou
6. There is no charge for Delivery Confirmation when you ship by Priority Mail and provide an electronic file to the Postal Service There is a per piece charge when you ship Package Services using the electronic option To get the latest fees go to www usps com and search for Delivery Confirmation The weighing mode that allows you to put all of the mail on the scale then remove each piece one at time As you remove each piece the system calculates the weight and prints postage either on envelopes or tapes This saves time by eliminating the need to place each piece individually on the scale An indication that notifies the operator of a disabling event i e out of ink A plug on the machine that allows you to connect an optional external device such as a scale or a PC The envelope moistening solution you can order from the Pitney Bowes Supply Line A 3 A Glossary Feed Deck FIM Facing Identification Mark Funds Funds Key High Value Warning Indicia Ink Cartridge Inscription Inspection Insufficient Funds IntelliLink Control Center Jam Release Lever Lock Code Low Funds Warning Menu Key Meter A 4 The area of the mailing machine where you feed the envelopes A series of five or six vertical bars used by automated postal equipment to identify orient and separate reply mail The amount of money in your Postage meter Postal Security Device PSD Press to get informatio
7. nesses of the envelopes you are feeding into your mailing system Platform Scale You can acquire a 5 or 10 Ib integrated platform scale for your DM500 or DM550 System On Off switch Turns the mailing system on and off This is located on the lower left side of the feed deck Feed Deck This is where you load the mail Side Guide Set this to reduce the skewing of pieces of mail as you feed them into the feeder Transport Release Knob You pull this knob out to drop the lower half of the transport deck if you need to clear a jam Art Card Slot The art card plugs into the art card slot on the right side of the IntelliLink Control Center as shown in the photo on the right The art card con tains advertisements and inscriptions Quick Reference Card Set These are easy reference cards containing instructions for performing operations like how to set postage process mail or clear jams The cards are located in a slot in the stacker module of your mailing system Stacker This is where mail is deposited after the postage is applied to the piece of mail It is located on the right side of the machine 2 5 2 Meet the DM500 and DM550 Digital Mailing System Mailing System The DM500 and DM550 System Exterior continued Thickness Adjustment Knob ae Side guide Center Integrated Platform Scale Main Cover Feed Cover Transport Release Knob On Off Switch Feed Deck Right Side View
8. 1 2 3 8 Press the Funds key Select Quick Refill or Other Refill Amount If you have set up a supervisor password you are prompted to enter the password now Enter the password and press the Enter key If you select Quick Refill the system adds the same amount it did the last time you added postage If you select Other Refill Amount use the number keys and enter in the amount you want to add up to 1000 Use whole dollars only do not key in cents Your meter automatically adds two decimal places Press the Enter key The system dials Pitney Bowes to connect to your account and begins to add the postage to your meter The system notifies you when it finishes adding your postage and dis plays the message Refill Complete The system prompts you to Press Tape to Print Tape Press Start to Print an Envelope Don t Print Receipt Select the appropriate option NOTE To view or print a statement showing the details of the last five times you added postage to your meter press the Reports key on the control center and select Last 5 Refills Refer to Chapter 8 Reports in this guide for details of all system reports SV60890 Rev G 7 Accounting Setup Navigating Hints You can access all of the accounting features by pressing the Accounts key on the IntelliLink Control Center The system displays the account names in the format shown here Standard Accounting Select Account None
9. Envelopes shingled to the left NOTE 1 Remove any onion skin airmail type envelopes Tyvek envelopes en velopes that are thicker than 5 8 or any pieces of mail that are outside the limits specified for mailing materials see Specifications Materials in Appendix C of this guide for details Print the postage for this type of mail on tape NOTE 2 If you are using presealed envelopes make sure you press the Seal key on the IntelliLink Control Center and select Sealer off or the envelopes will jam NOTE 3 If you are running pieces of mail that are each 5 8 thick you must run them one piece at a time Do not stack them on the feed deck and attempt to feed them automatically they will jam SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide 3 Adjust the side guide so it is close to but not touching the bottom edge of the envelope stack Be sure and leave a slight clearance between the side guide and envelopes about 1 16 inch clearance Side Guide 4 Adjust the thickness adjustment knob to ad just for envelope thickness For thicker piec Thick mail setting es of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use the normal mail setting Re LIS fer to the figure on the right To pick a setting turn the knob to the arrow located on the feed cover 5 Make sure you have
10. If you have already set up accounts pressing the Accounts key dis plays a list of all the accounts Press the right arrow key to enter the Set Up Accounts screen SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Viewing 1 Press the Accounts key Accounts or 2 Press the right arrow key to enter the Set Up Accounts screen Subaccounts 3 Select View Accounts 4 The names of your top level accounts appear Select the account you want 5 The system displays the total funds and total pieces for that account which includes the rolled up totals for all its subaccounts and subsub accounts If the account has subaccounts you can also select View Subaccount and View Subsubaccount to get the information for each Creating To create a new account Accounts 1 Press the Accounts key and 2 Press the right arrow key to enter the Set Up Account screen Subaccounts 3 Select Create Account Sub 4 Select Create a New Account The system prompts you to enter an account name 5 Type in the name using the keyboard or numeric keypad and press Enter The Account Information screen appears and displays the op tions Edit Name Edit Number Add Change Password Add Subaccount to account Subsubaccount to subaccount Create Another Account Subaccount Subsubaccount 6 Select the appropriate option and follow the prompts NOTES a By default the system assigns the next availabl
11. and include the area code with your number Also use only digits and do not include spaces or dashes 4 Press the Enter key This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system Use this option to set the modem to tone or pulse dialing 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Dialing Type w Use the right arrow key to toggle between tone or pulse dialing 4 Press the Clear key or the left arrow to exit SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Phone Network Set Up Modem Type Phone Network Set Up Modem String SV60890 Rev G Use this option allows you to select the modem type USB Serial or In ternal Once you select the type the Phone Network Set Up screen reap pears 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Modem Type and the Select Modem Type screen appears 3 Select the appropriate modem type USB or Serial The Phone Net work Set Up screen reappears 4 In order for this change to take effect you must restart your system Use the On Off switch located on the base of your machine to restart your system see Mailing System Exter
12. facsimile hookup External Modem USB Connector The IntelliLink Control Center has a connector for a USB device If the PCN number of your IntelliLink Control center is one of the ones listed under USB Connector label in the figure below you must connect an external modem to this USB connector to dial into Pitney Bowes to perform feature updates or add postage The PCN number is located on the bottom of your IntelliLink Control Center IntelliLink Control Center AC Adapter Receptacle The receptacle for the AC adapter is located on the back of the IntelliLink Control Center If you need to remove the control center from the mailing system base and move it to an analog telephone line you plug the AC adapter into this receptacle When the control center is connected to the mailing system base access to the AC adapter is blocked as indicated by the dotted line in the picture below Internal Analog Phone Line Connector Use this to connect directly to an analog phone line if the PCN on the bottom of the IntelliLink Control Center has the number 1DXX IntelliLink Control Center USB Connector installed on a DM Series Usei toconned an System base Dotted line indicates extemalmodemitihe AC Adapter Receptacle is covered BEN on the bottom ofihe IntelliLink Control Center has the number 1CXX SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Connecting the IntelliLink
13. lt Account Piece Count gt Job lt Mode gt Printed Report The Job Report gives the following information Time date printed report printed Meter Stamp Serial Number identifies the meter which printed the re port Station ID A user defined number to identify the meter Pieces Total of pieces processed for the account Postage Total postage amount charged to the account Job mode of operation Account Number Number of each account that has used postage Account Name Name of each account that has used postage SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Data Capture Report Non US Use Only SV60890 Rev G The Data Capture Short Report provides information on the data that is transferred from the mailing system through Pitney Bowes Data Center to the Post Office The Data Capture Report prints on an envelope or tape Installed Pending Rates This report displays only on the screen Rate Description name File Name Part Number Version Service level Effective date Active or Inactive Last Rates Downloaded This report displays only on the screen View Download Log This report displays only on the screen 8 13 9 Maintaining and Updating Items to Keep On Hand Cleaning the Exterior 9 2 The following is a list of items you should keep on hand e Ink Cartridge e Tape Roll e E Z Seal Sealing Solution Refer to Chapter 11
14. Control Center to a Remote Phone Line SV60890 Rev G This figure shows where you connect the AC adapter to the IntelliLink Control Center after it has been removed from the mailing machine and moved to a remote analog phone line For both internal and external mo dems use the 26 AWG telephone cord included with the modem to con nect to the phone line AC Adapter plugged into IntelliLink Control Center Internal analog line fo PCN 1DXX only External USB Modem Cable for PCN 1CXX only Telephone Cord for Analog Line 26 AWG External Modem 2 9 2 Meet the DM500 and DM550 Digital Mailing System The Mailing System Interior 2 10 Thickness Adjustment Knob Use this to adjust Thick mail setting for the thicknesses of the envelopes You do not have to lift the cover to adjust the knob For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail set ting For mail containing only single inserts or for postcards use the normal mail setting Refer to the figure on the right ne Tes E Normal mail setting Top Release Jam Lever Lower Release Lever Lift these to clear jams on the Feed deck Pressure Sensitive Postage Tape Your mailing system uses this pres sure sensitive tape to print reports and meter stamps for packages or piec es of mail that are outside the limits specified for mailing materials See Specifications Mailing Materials in A
15. DM500 and DM550 Digital Mailing System Operating Guide Q Selecting the Meter Stamp Options Meter Stamp Options Date SV60890 Rev G The Meter Stamp Options selection allows you to change the elements printed on your piece of mail or tape You access the Meter Stamp options by pressing the Menu key on the IntelliLink Control Center and then selecting Meter Stamp Options The list of options that display depends on the model number of your mailing system All of the possible options shown in the menu on the right are described in this section 1 Press the Menu key 2 Select Meter Stamp Options Meter Stamp Options Date Ad Messages Inscription Piece ID Number Print Position Multiple Tapes International use only 3 Select the Date option Depending on your previous selections a com bination of the following selections appears Don t Print Date Print only Month and Year Advance Date see NOTE 4 Make your selection and follow the prompts on the main screen Press Enter when complete NOTE If you select Advance Date and choose to store it in a preset refer to How to Store Advance Date in a Custom Preset in Chapter 5 in this guide 4 17 4 Running Mail Meter Stamp Options Advertisement 4 18 You can have a variety of advertisements appear on your mail For a list of the advertisements provided with your mailing system refer to Chapter 11 Supplies and Optio
16. DM550 Digital Mailing System Operating Guide Envelope Feeding Problems More than one envelope Too many envelopes are on the Remove some of the envelope and test with is feeding feed deck envelopes are not a smaller stack stacked properly on the feed deck Slant the envelopes slightly to the left shingled Shingled Feeder adjustment setting is Adjust the thickness adjustment knob to incorrect correspond to the envelope thickness For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use the normal mail setting Thick Mail Normal Mail Setting SV60890 Rev G 10 3 10 Troubleshooting Envelope Feeding Problems Envelope s getting Envelopes are too thick or thin for Adjust the thickness adjustment knob to jammed the feeder adjustment setting correspond to the envelope thickness For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use the normal mail setting Thick Mail Setting Normal Mail Setting Trying to feed presealed envelopes Press the Seal key from the control panel with the seal mode set to Sealer and select Sealer Off On You are using envelopes that have Refer to the Specifications section in Chap dimensions that are outside the ter 2 of this guide for the accept
17. For additional sealing options press the Seal key on the IntelliLink Control Center This allows you to select the following options e Sealer on seal envelopes e Sealer off e Seal only don t print 4 13 4 Running Mail Selecting or Deselecting an Account 4 14 The information here applies only if you are running the Standard Account ing package included with your DM Series system If you are using Budget Manager or Business Manager refer to the operator guides pro vided with those applications If your system uses Standard Accounting you must select an account Select an Account 1 2 3 7 Press the Accounts key and the system lists your accounts Use the down arrow to view more accounts if necessary Select the account you want to use to charge postage If the account is password protected you are prompted to enter the password The system displays the main screen showing the account name number as well as any subaccount or subsubaccount names For example if you have a top level account named Engineering with a subaccount named Mechanical the following account name ap pears in the display Engineering Mechanical The lowest account name in this case Mechanical is the account that incurs the charges If this is a package press the Tape key otherwise go to step 6 Place the piece of mail on the feed deck set the thickness adjustment knob for the mail thickness an
18. Information List in this guide From the IntelliLink Control Center press the Mode key and select the appropri ate postage mode option displayed on the screen Refer to Selecting the Postage Mode in Chapter 4 in this guide Add postage If you do not need to add post age at this time simply log onto the Pitney Bowes Data Center and check for updates The system will automatically perform a meter inspection Enter the ZIP or Zone Code Refer to Select ing ZIP Codes and Zones in Chapter 4 of this guide SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Printing Problems Description Possible Causes Meter imprint is out of Envelope is skewing on the feed Adjust the thickness adjustment knob to alignment deck correspond to the envelope thickness For thicker pieces of mail 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use the normal mail setting Thick Mail Setting Normal Mail Setting Position the side guide close to but not touching the envelope Meter imprint is The printer nozzle requires main Clean the printer nozzle and run a test print streaked or incomplete tenance as described in Cleaning the Printer Nozzle poor print quality section in Chapter 9 in this guide You need to change the printhead If you have already cleaned the printer and wiper blade assembly nozzle and thi
19. Phone This number is supplied by your Pitney Bowes representative Use the numeric keypad to enter the phone number you need to dial to connect to Pitney Bowes to add postage or select Reset to Factory Phone Number to change back to the number present when the sys tem was delivered 4 Press the Enter key 5 13 5 Mailing System Setup Phone Network Set Up Secondary PB Phone Network Set Up My Phone Phone Network Set Up Dialing Type 5 14 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system Use this option to enter a secondary or alternative Pitney Bowes phone number to dial if the first or primary number is busy 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Secondary PB This number is supplied by your Pitney Bowes representative 3 Use the numeric keypad to enter the phone number you need to dial to perform add postage 4 Press the Enter key Use this option to enter your local phone number the number to which you mailing system is connected 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select My Phone 3 Use the numeric keypad to enter your local phone number Be sure
20. Scale Mode appears in the display Press the Class key and enter a class Press the Enter key Check to see that the correct postage amount appears on the screen 10 10 SV60890 Rev G 11 Supplies and Options Ordering Supplies Ordering a Pitney Bowes Supply Catalog Consumables You Can Order 11 2 You can order supplies through the Pitney Bowes Supply Line or you can order from the Pitney Bowes web site Refer to the Pitney Bowes Con tact Information List at the front of this guide for the Pitney Bowes Supply Line phone number and the web site addresses The Pitney Bowes web site features a wide assortment of genuine Pitney Bowes supplies at attractive prices You can take advantage of special quantity pricing and online discounts You can order a Pitney Bowes Supply Line Catalog Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number Ink Cartridges Red Ink Cartridges 621 1 Shelf life installed life is 1 5 years WARNING You must use only ink cartridges supplied by Pitney Bowes The use of any other ink cartridges will void your war ranty and maintenance agreement Tape 4 Pressure Box of 3 rolls 610 7 5 Pressure Box of 3 rolls 627 8 Sealing Solution E Z Seal Sealing Solution 16 Ounce Bottles 4 601 0 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Moistene
21. Supplies and Options for details on how to order these items To clean the outside of your mailing system wipe it off with a soft dry cloth Do not use harsh chemical cleaners If necessary use only Windex or soapy water You may clean the display screen on the IntelliLink Control Center with a mild glass cleaner and soft cloth CAUTION Do not pour or spray cleaner directly on the display screen or machine Spray on the cloth and wipe the screen with the dampened cloth SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Tape Tape maintenance consists of installing a new tape roll Maintenance The DM500 and DM550 systems uses adhesive tape A red stripe appears along its edge approximately 22 inches from the end to indicate a low tape condition Replace the tape when the stripe appears To order new tape refer to Chapter 11 Supplies and Options in this guide CAUTION If you do not use Pitney Bowes supplied tape you will not be able to determine when the tape is running out and this may cause a jam The red stripe on the tape notifies you that you are running low on tape There is also a black stripe that tells the machine when it is out of tape When the system detects the black stripe on the tape it stops the machine At this point there is still a small amount of tape on the roll If you install a new roll before the system actually runs out of tape go to Tape is still on rol
22. Throughput Speed 135 DM500 160 DM550 10 Envelopes Throughput 14 Speed Tape min for longest meter stamp 1 This number identifies the feeder module portion of your system and is located on a label on the left side of the base 2 This number refers to the finishing printer module and is located on a label on the right side of the finishing base 3 The actual throughput of your mailing system may vary depending on the material processed and skill of the operator SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Capacities and DM500 DGF1 DEPO DM550 DHF1 DEPO Features Sealing Method Sealing with flap closed E Z Seal Fluid Warning method for low fluid level of E Z Seal Sensing Stacker Type Drop stacker Stacker Capacity 4 inches 102 mm for 10 Envelopes Ink Capacity Up to 9 300 impressions without an advertisement Up to 4500 impressions with an advertisement Note these quantities require a minimum of 80 impres sions per day Internal Modem 56 Kbytes sec Telephone Cord for 26 AWG or smaller Analog Line Optional Integrated Platform 5 or 10 lbs capacity Scale Advertisements Up to 10 custom advertisements plus preloaded advertise ments see Chapter 11 in this guide for a list of the pre loaded advertisements Inscriptions Up to 20 custom inscriptions plus preloaded inscriptions see Chapter 11 in this guide for a list of the
23. To print more than one tape use the numeric keys to type in the num ber oftapes you want then press the Tape key The system prints the tapes NOTE Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing cut and eject the tape SV60890 Rev G 4 Running Mail Navigating Hints 4 2 The maximum number of options displayed is 5 To view more options press the down arrow key You can select a numbered option either by pressing the screen key next to the option or by pressing the corresponding number on the keyboard and then pressing the Enter key To go back one screen or more clear an entry or return to the Ready screen press the Clear key Pressing the left arrow key returns you to the main screen Other selection or navigation or help information appears at the bottom of the screen Also check for messages next to the arrow keys on the bottom right side of the screen Select Mode Key in Postage Differential Weighing Manual Weight Entry Screen Options Attached Scale Seal Only No Printing Arrow Keys and Help Information SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Applying To apply postage and run mail on the DM500 and DM550 System fol Postage and low the procedures listed here Running Mail You must follow procedures 1 and 2 before you run mail through the sys tem and app
24. To use these values in the future simply press the Custom Presets Key and select the screen key corresponding to this preset name 9 Press the Enter key to return to the main screen How to Store Advance Date in a Custom Preset This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system In order to store an Advance Date setting in a custom preset you need to first turn on this feature For information on setting an advance date refer to Meter Stamp Options Date section in Chapter 4 in this guide 1 To enable this feature 2 Press the Custom Presets key 3 Press the right arrow key and the Set Up Preset screen opens 4 Select Date Advance The following message appears If set on presets stored when the date is not advanced will return the system to today s date SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Defining 5 Select On to turn on this feature and store the date advance Presets Select Off if you want to turn off the feature continued Refer to the examples on the next page for more information on how storing the Advance Date in custom presets works NOTE If you create a custom preset with the Advance Date feature turned off and you recall this preset the current date setting is not affected Example 1 If
25. URGENT Inscriptions included with your DM500 and DM550 Digital Mailing System Presorted Standard Air Mail Non Profit Organization Printed Matter Standard First Class Par Avion Priority Mail Presorted a z a Orr wo y o ue fe amp O 2 He 2 3 E ret OT lt gt gt zE 2 oc oa TN ao xXx zt o 2 O DZ 22 cc nas E E D lt 85 lt y 5 p Er Sr Eg T E oc ae m i a a SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide USPS Supplies SV60890 Rev G Ordering Permits for Your Mailing System This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system You can print a permit on a piece of mail instead of a meter stamp You purchase permits from the US Post Office Your permit contains a number that entitles you to special rates and discounts Sample permits are shown here Date MMM DD YYYY o JANOO 0000 FIRST CLASS MAIL 0 U S POSTAGE Piece count 0 MAILED FROM PAI D 0 ZIP CODE o 00000 PERMIT MAIL o PERMIT NO 0000000 COMPANY NAME ZIP Code To order a permit you need to do the following 1 Gotothe US Post Office and obtain in a permit license The Post Of fice provides you with the permit number s Contact your Sales Rep resentative or the Pitney Bowes Supply Line to get the permit fea ture Refer to t
26. Use this option to select how much time your system allows the scale to settle Normal or Adjust for Motion Select Adjust for motion if your mailing system is in an environment sub ject to vibrations such as near air conditioning vents or closing doors If you select this the scale will require more time to settle NOTE If this is the first time you are using an attached scale you may be prompted to enter a location code Contact the Pitney Bowes Help Desk Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Attached Scale The Vibration Setting screen displays 3 Press the screen key for the Attached Scale selection in this screen to toggle between Normal and Adjust for Motion 4 Press the Enter key to accept SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Scale Rates AutoScale Scale Rates Diff Weigh Trip Weight Scale Rates Class if New Piece SV60890 Rev G You can set AutoScale to On or Off Select On to enable the AutoScale feature Select Off to disable this feature If you disable this feature and your system has an attached scale you need to select the Attached Scale mode when running mail if you want your system to weight the mail and calculate postage Refer to the Select ing the Posta
27. an existing discount code 4 Define or edit the carrier class sub and subsubclass and whether you are applying a discount or surcharge at a percentage or flat rate 5 Follow the system prompts 5 11 5 Mailing System Setup Scale Rates This feature may be offered as a standard or optional feature and is not Confirm Svc available on all Pitney Bowes solutions Please contact your local account Barcode Prompt representative to determine if this option is accessible on your system When using USPS Confirmation Services you can turn this option on to have the system display the following prompt when it is time to apply a barcode Apply barcode label to package 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Confirm Svc Barcode Prompt to toggle between on and off 3 Press Clear or the left arrow to exit Setting Up This section describes how to set up Phone Network Set Up Postage Postage By Phone Meter Payment ee System on your mailing system It By Phone also includes advanced phone setup Dialing Prefix Meter instructions for modifying individual PB Phone Payment phone connection parameters user ID Secondary PB and password and server IP address My Phone Dialing Type System To access the Postage By Phone System setup options press the Menu key on the IntelliLink Control Center select Set Up from the main screen an
28. and select Supervisor Set Up 4 Select the option that corresponds to the operation you want to pass word protect The options are a Refill select this to require a password for adding postage b Clear Batch select this to require a password before you can clear the batch count information from the system The batch count corresponds to the number of pieces of mail processed by the sys tem c Scale Rates Setup select this to require a password before you can modify any of the Scale Rates features d Accounting Setup select this to password protect account edit ing and setup 5 6 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Setting Use the Lock Code option to enter a four digit password to prevent unau Up a Lock thorized use of your postage meter Code 1 Press the Menu key 2 Select Set Up then select Basic Settings 3 Select Lock Code and two options are displayed a Lock Code On Off b Change Lock Code If this is the first time you are setting up a lock code Off appears next to the Lock Code selection 4 Select Lock Code and enter a four digit code Press Enter and the system prompts you to confirm it As soon as you confirm the code On appears next to the Lock Code selection Press the Clear key or the left arrow to exit and set the lock code 6 To activate the system lock press the Lock button on the IntelliLink Control Center SV608
29. at the front of the feed deck used to stabilize the envelope position when feeding it A signature proof of delivery service which provides mailers with the signature and text name of the recipient along with the date time and ZIP Code that is provided with Delivery Confirmation Actual signatures can be easily obtained from the USPS via fax or mail This service meets the needs of mailers who require a signature for high value shipments legal requirements or who are specifically concerned with avoiding fraud For security purposes digital signatures are not publicly displayed on the web site Signature Confirmation may be combined with special services To get the latest fees go to www usps com and search for Signature Confirmation The mode that the mailing system automatically enters after a certain period of inactivity The holder at the end of the feeder path where mail is deposited Two types of stackers are available tabletop drop stacker and power stacker Code that restricts access to certain mailing system operations Location where the tape comes out of the right side of the mailing system SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Test Pattern Thickness Adjustment Knob Tyvek USPS Wiper Blade ZIP Code ZIP 4 Code SV60890 Rev G The pattern printed during a test to show the clarity of the meter imprint Adjusts the tension to accommodate the thickness of
30. check your Postage By Phone Meter Payment System account balance see Checking Your Postage By Phone Meter Payment System Account Balance in this chapter If there are enough funds in your account move funds to your postage meter see Adding Postage in this chapter SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Checking Your Postage By Phone Meter Payment System Account Balance SV60890 Rev G Before adding postage to your meter you should check the funds avail able through the Postage By Phone System Remember with your new mailing system it is no longer necessary to prepay for postage Your mail ing system is designed to save you time and make adding postage to your meter even more convenient Although you can still prepay you can take advantage of the full meter capabilities and add postage now and be billed later Please allow up to seven days for your check to post if you plan to add postage to your meter using pre paid funds To check your account balance Press the Funds key 2 Select Get Postage by Phone Balance The system dials Pitney Bowes to connect to your account When the connection is made the system displays your Postage By Phone System balance 3 Select Done to return to the main screen 6 7 6 Adding Postage Adding 6 8 Postage To add postage from your Postage By Phone System account to your postage meter follow these steps
31. connection 4 21 4 Running Mail Overview continued 4 22 Tracking Information on the Internet After 24 hours you can track your mail on the internet using your Pitney Bowes Postage By Phone Meter Payment System account number and the barcode number Go to the site www pb com Click on My Account and go to the Tracking and Mailing Tools sec tion You can also track your mail by going to the Postal Service s web site at www usps com Adding Services or Making Changes If you already have postage on the mail and then decide you want to add a service follow the instructions here for Adding Confirmation Ser vices After Printing Postage If you need to add more postage to cover the confirmation services refer to the section Add Postage and or Change the Date in this chap ter If you realize you have put the wrong barcode on a piece of mail or package you can change it as long as you have not sent the records to Pitney Bowes Follow the instructions here for Editing Deleting or Sending Confirmation Services Records SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Using Confirmation Services Before Printing Postage SV60890 Rev G USPS Confirmation Services are available when you are in the Attached Scale mode or Manual Weight Entry mode Refer to Select the Postage Mode section in this chapter for more information The following procedure is based on using a P
32. feature sort by account 2 Place the stack of mail on the feed deck with the envelopes slanted slightly to the left shingled as shown in the picture below Place the envelopes with the flaps down and against the rear wall NOTE 1 If you are using pre sealed envelopes make sure you press the Seal key on the IntelliLink Control Center and select Sealer off or the envelopes will jam NOTE 2 If you are running pieces of mail that are each 5 8 thick you must run them one piece at a time Do not stack them on the feed deck and attempt to feed them automatically they will jam 3 Adjust the side guide so it is close to but not touching the bottom edge of the envelope stack Be sure and leave a slight clear 7 ance about 1 16 between the side guide and envelopes Slide the stack all the way for ward until it is just inside the machine Side Guide SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide About 4 Adjust the thickness adjustment knob to adjust Thick mail setting Running Mail for envelope thickness For thicker pieces of mail continued 3 8 to 5 8 or mail containing several inserts use the thick mail setting For mail containing only single inserts or for postcards use the nor mal mail setting Refer to the figure on the right To pick a setting turn the knob to the arrow lo 3 cated on the feed cover Normal mail setting 5 If you are doing a larg
33. in lowercase the length of the barcode will be twice that of the same barcode created using uppercase text SV60890 Rev G 5 29 5 Mailing System Setup Setting You can set up your system so that after it scans in a barcode value and Auto Enter displays it on the IntelliLink Control Center screen it requires you to press the Enter key to accept that value You can do this if you want to be sure that an operator verifies that the correct barcode has been scanned By default the system will automatically enter the value as soon as it scans in the barcode To require you to press Enter to accept each scan 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 Atthe Barcode Scanner Setup menu select Auto enter 4 Select Off to disable the Auto enter This will now require you to manu ally press the Enter key after each scan 5 30 SV60890 Rev G 6 Adding Postage Postage By Phone Your Postage Meter USPS Rekey Requirements 6 2 Postage By Phone Meter Payment System is a Pitney Bowes service that you use to add postage to your meter You can access the Postage By Phone System 24 hours a day 7 days a week through your IntelliLink Control Center For more information refer to the Postage By Phone System materials furnished with your system If you need assistance with Postage By Phone System If you need assistance ha
34. lt Account Number gt lt Account Name gt lt Account Number gt lt subaccount gt lt Account Number gt lt subsubaccount gt Printed Report This report prints a list of all your accounts and the account numbers SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Funds Report SV60890 Rev G The Funds Report gives a summary of the funds used and available in the meter total pieces run batch pieces and value It prints on one envelope or tape Screen Display Funds Report Funds Used lt Funds Used gt Funds Available lt Funds Available gt Total Pieces lt Total Pieces gt Control Sum lt Control Sum gt Batch Count lt Batch Count gt Batch Value lt Batch Value gt Printed Report The Funds Report provides the following information Date report is printed Time report is printed Meter Stamp Serial Number Used Postage funds currently spent Available Postage funds still available for processing Control Sum The total of used funds and available funds Total Pieces Total of pieces imprinted with postage Batch Value Postage spent for this batch Batch Count Number of pieces in the batch Postage By Phone Meter Payment System serial number 8 9 8 Reports System Setup Report 8 10 The System Setup Report is an extensive report that gives you compre hensive information about your total mailing system You can only the entire system set up Howe
35. need to enter the first three digits of the beginning and ending ZIP code This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system Use this option to take advantage of local zone rates for one or more ZIP codes When you select this option you can add a new ZIP Code to the zone 0 rate delete all ZIP Codes from the zone 0 rate or edit an existing ZIP Code in the zone 0 rate 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Add ZIPs to Zone 0 3 Select the option you want 4 To add a new ZIP or edit an existing one use the numeric keys to en ter all 5 digits of the new or edited ZIP Code 5 Press Enter when complete This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system This is for international use Use this option to apply discounts and or sur charges to a different carriers and classes 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select Discount Code 3 Select Create new to create a new discount code Select one of the displayed carrier names to edit
36. of the DM500 and DM550 System Art Card Slot for Quick Reference Card Set Stacker 2 6 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Mailing System Exterior continued SV60890 Rev G Connectors on the Back of the Mailing System Base Dual External Device Ports Two USB ports are located on the back lower right side of the machine These provide communications with exter nal USB devices such as a printer an external scale or a PC Serial Port Connector One serial port connector This is used for se rial based applications like Budget Manager PC Transfer and Data Ex change Dual External Device USB Ports Serial Port Connector 2 7 2 Meet the DM500 and DM550 Digital Mailing System Mailing System Exterior continued 2 8 Connectors on the Back of the IntelliLink Control Center Internal Analog Phone Line Connector Depending on the version of your IntelliLink Control Center you may have an internal analog mo dem The nternal Analog Phone Line Connector label in the figure below identifies the PCN numbers of the IntelliLink Control Centers that have an internal analog modem and can connect directly to an analog phone line The PCN number is located on the bottom of your IntelliLink Control Center The term analog phone line refers to a RJ11C or RJ11W compatible single line telephone wall plug typically used for a residential phone or
37. on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system If the class and weight of your mail requires you to provide a destination ZIP or Zone code select this option to enter a ZIP or Zone code 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates Select ZIP Zone Prompt If you prefer to enter ZIP codes all the time when you are running mail select ZIP Code If you prefer to enter Zones all the time when you are running mail select Zone If you use both ZIP and Zones when running mail select Prompt SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Scale Rates BMC Intra ZIP Scale Rates Add ZIPs to Zone 0 Scale Rates Discount Code SV60890 Rev G Use this option to edit a group of predefined zip code ranges or create a new group of ZIP Codes within a Bulk Mailing Center BMC 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select BMC Intra ZIP 3 To create a new group select Create new group and enter the new beginning and ending ZIP Code You only need to enter the first three digits of the beginning and ending ZIP code 4 To edit an existing group press the corresponding screen key for that group You are prompted to enter a new beginning and ending ZIP Code You only
38. printed Time report is printed e Page number e Station ID a user defined number to identify the meter Number assigned to an account subaccount or sub subaccount e Name of the account subaccount or sub subaccount e Total of Items of mail for account subaccount or sub subaccount e Amount of funds used in account e Total of funds used for each level of accounts e The grand total of pieces of mail e The grand total of the funds used 8 5 8 Reports Last 5 Refills Report 8 6 The Last Five Refills Report lists the last five refills for any enabled ac count and prints the information on a single envelope or strip of tape The refills are displayed in chronological order Screen Display Last 5 Refills Report Date Time Amount lt Date gt lt Time gt lt Refill Amount gt lt Date gt lt Time gt lt Refill Amount gt lt Date gt lt Time gt lt Refill Amount gt lt Date gt lt Time gt lt Refill Amount gt PbP Account lt Account gt Printed Report The Refill Statement provides the following information e Date of Refill e Time of Refill Refill Amount Amount of the last five refills for this particular account e Account No Postage By Phone Meter Payment System account number e Meter Stamp Serial Number identifies the meter which printed the re port e Date Printed Page number of report SV60890 Rev G DM500 and DM550 Digital Mailing System Operati
39. scale the system asks you if you want to print postage This is in case the last piece you remove from the scale is the container for the mail To perform manual weight entry lla 2 3 Press the Mode key Select Manual Weight Entry Type in the number of pounds and press Enter If the weight of your mail is less than 1 Ib press the right arrow key to go to the ounces field Type in the number of ounces and press Enter Press the Class key if required and select the class For more informa tion refer to 8 Selecting a Class Carrier or Special Service in this chapter NOTE If the weight you enter is invalid for the class you are prompted to select another class If this is a package press the Tape key otherwise go to step 7 Place the piece of mail on the feed deck Press the Start key Use this option If the AutoScale feature is set to Off see Set Up Scales Rates AutoScale in Chapter 5 in this guide 1 2 3 Press the Mode key Select Attached Scale The Attached Scale Mode screen appears Place the piece of mail on the scale CAUTION Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object If the class displayed in this screen is incorrect press the Class key and select the class For more information refer to 8 Selecting a Class Carrier or Special Service in this chapter If this is a package press the Tape key otherwise go t
40. sufficient funds in your postage meter If the message Low Funds ce appears on the screen make sure you can complete the mail run with the funds you have If you do not have enough funds see Chapter 6 Adding Postage in this guide Normal mail setting Running the Press the Mode key on the IntelliLink Control Center Mail 2 Select Key In Postage 3 Key in the correct postage value using the numeric keys on the control center then press the Enter key 4 Place the piece of mail on the feed deck and press the Start key SV60890 Rev G 3 3 3 Mail in a Minute Printing Postage Tapes 3 4 Print postage tapes for Packages Onion skin airmail type envelopes Tyvek envelopes Envelopes that are thicker than 5 8 Any pieces of mail that are outside the limits specified for mailing ma terials see Specifications Mailing Materials in Appendix C of this guide for details You can request up to 50 tapes at a time The tapes exit into the stacker The DM500 and DM550 Digital Mailing System is designed to use a special pressure sensitive adhesive tape made exclusively for it WARNING Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage To print a postage tape e 2 Locate the tape exit on the right side of the mailing system With the correct postage set on the main screen press the Tape key to print one tape
41. system are shown here Presorted First Class Air Mail Presorted Standard Printed Matter Non Profit Organization First Class Standard Priority Mail Par Avion Presorted QO me je 8 3 of 2 2 wi E HE LE qx a EF tf 3S E eS of RA A 2 2 d gt E 00 82 2 Z 13 k y B uy we os E a x g Ss uy re go 5 e u c aL 4 19 4 Running Mail Meter Stamp This selection allows you to move the print position of the meter stamp Options away from the right edge of the envelope Print Position 1 Press the Menu key 2 Select Meter Stamp Options 3 Select the Print Position option 4 Use the left and right arrow keys to switch between the possible posi tions 1 5 where 1 is the position closest to the right edge Meter Stamp This provides an alternate method for printing multiple tapes Options 1 Press the Menu key Multiple Tapes 2 Select Meter Stamp Options 3 Select the Multiple Tapes option 4 Enter the number of tapes you want to print 5 Press Enter 4 20 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Using Electronic Confirmation Services Overview SV60890 Rev G The United States Post Office USPS provides three types of confirmation services e Delivery Confirmation shows you when the postal carrier delivered the mail e Signature Confirmation shows you who signed for the mail e Certified Mail provides you with proof that you mailed th
42. that appears in the dis played is correct Press the key corresponding to the option you want Use this option to specify how you want the system to notify you when you are running low on ink 1st Low Ink Warning 1 Press the Menu key on the control center and select Set Up 2 Select Basic Settings 3 Press the down arrow key and select 1st Low Ink Warning 4 Press the screen key corresponding to the option you want You can choose to have the system notify you when there is less than a 5 day supply of ink or you can choose to ignore the warning 2nd Low Ink Warming Repeat the above for 1 5 day notification 5 17 5 Mailing System Setup 5 18 Configuring System Timeouts Timeouts Display Sleep Timeouts System Sleep This section describes how to set various e Timeouts system timeouts for your mailing system f Display Sleep 1 To access the system timeouts press SUS ida the Menu key on the control center y l and select Set Up Normal Preset Timeout 2 Select Basic Settings and then Ba o Timeouts to get all of the timeout op Waiting for Env tions Transaction Timeout The timeout options are listed on the right All of these options are described in the following sections This option allows you to specify how long the system can remain inactive before the display turns off You can set the timeout for 1 30 minutes in 1 minute increments The default timeout is 5 minutes The
43. the ma chine yet Wait about 5 minutes and then check the level of E Z Seal Sealing Solution again as described in step 12 above If the tank is still not filled a to the correct level re move the moistener tank o y and drain it over the front of the machine then re place the tank and check the level again after 5 minutes 14 Once you verify that the moistener tank is filled to the correct level with E Z Seal Solution gently push the tank all the way back to its original position 9 11 9 Maintaining and Updating 9 12 15 Replace the moistener brush assembly by pushing it back on its track until it snaps into position Check to make sure that the flap blade of the moistener brush assembly is under and not over the stripper finger as shown here Stripper Finger Flap Moistener Brush Blade Feed Deck Assembly 16 Verify that the moistener brush assembly is perfectly level with the feed deck 17 Close the feed cover SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Printer The printer components consisting of the printer nozzle ink cartridge and Maintenance printhead require minimum maintenance to ensure clean clear meter im prints on your mail If the print quality deteriorates and you cannot improve it with the proce dures in this chapter contact the Pitney Bowes Help Desk Refer to the Pitney Bowes Contact Information List
44. the telephone line in the vicinity of a gas leak 1 6 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Safety Do not connect your postage meter Postal Security Device to a digital Requirements phone line The device s built in modem is designed to work with an analog phone line only Your fax machine is usually connected to an ones analog phone line If you do not know if your line is digital call your phone provider for verification e Disconnect the telephone cord from the wall before removing the IntelliLink Control Center CAUTION To reduce the risk of fire use only 26 AWG telecom munication line cord either supplied with the machine or sepa rately SV60890 Rev G 1 7 1 Read This First Important Information About Powering Your DM Series Digital Mailing System Off Your DM Series Digital Mailing System is designed to remain powered on at all times This is necessary so that the printer station can perform the required maintenance it needs to maintain peak performance Your DM Series System has a power switch for the location refer to Chapter 2 page 2 6 so that you can properly remove power to the sys tem If you need to power off your system you must use the power switch When you power off the system the system immediately moves the print head back to the capping station to keep the printhead from drying out Powering off your system by any other means s
45. today is Wednesday and you set the advance date for 2 days and store this advance in a custom preset then a if you recall the preset on the same day Wednesday it will print Fri day s date on your postage b if you recall the preset on the next day Thursday it will print Satur day s date on your postage To set advance date press the Menu button select Meter Stamp Options then select Advance Date Example 2 If you have previously set up your system so that it automatically advances the date at 3 PM and you created a custom preset with the Advance Date set to zero that is you did not advance the date then a if you recall the preset before 3 PM it will print today s date on your postage b if you recall the preset after 3 PM it will print tomorrow s date on your postage To automatically advance the date by 24 hours press Menu button select Set Up press the down arrow key then select Date will advance after Example 3 If you have previously set up your system so that it automatically advances the date at 3 PM and you create a custom preset that advances the date by 2 days then a if you recall the preset before 3 PM the system will set the date two days ahead b if you recall the preset after 3 PM the system will still set the date two days ahead SV60890 Rev G 5 23 5 Mailing System Setup Defining How to Edit Custom Preset Values Presets To edit an existing cust
46. way of adding or updating fea tures your system may prompt you to Select Method of Update If you see this prompt go to step 6 otherwise follow the prompts 9 23 9 Maintaining and Updating Performing Updates or Adding Features continued 9 24 6 Select the method of update from the options displayed on the screen The options are Art Card Feature Code Phone Download a Art Card If you select Art Card the system prompts you to Place Art Card in slot at side of control panel Insert the art card containing the update or add on and the system begins the download As soon as it completes you are prompted to restart your system so that the updates can take effect b Feature Code If you select Feature Code you are prompted to enter the numeric value of the feature you want to enable Type in the code for the feature and press the Enter key The system then notifies you that the feature is now turned on To get a list of all the current features enabled on your system se lect the Feature Code then press the right arrow key and a list of the features appears c Phone Download If you select Phone Download your system dials Pitney Bowes and performs the update or add on as soon as it establishes a connection As soon as it completes the add on it prompts you to restart your system so that the updates can take effect SV60890 Rev G 10 Troubleshooting How to This chapter contains a li
47. 890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Certified Mail Rates Class Key Clear Key Communications Port Control Center Data Exchange Delivery Confirmation Differential Weighing Error Message External Device Port E Z Seal Sealing Solution SV60890 Rev G Please refer to the USPS web site at www usps com for rates Enables you to select the correct class for your mailing e g First Class Priority Express Flat Rate Press to clear an entry or if no data has been entered press to take you to the previous screen Place to connect an optional Pitney Bowes scale printer or a PC The IntelliLink Control Center is the module mounted on top of the mailing machine that contains the graphic display function keys alpha and numeric keys and the Postal Security Device PSD Importing account information to a program on your PC Delivery Confirmation is a service offered by the United States Postal Service that allows you to verify the date and time of delivery of your mail or if the delivery was unsuccessful the date and time of the delivery attempt The service is currently available for Priority Mail and Package Services which includes Parcel Select Parcel Post Bound Printed Matter Special Standard Mail and Library Mail You may combine Delivery Confirmation with other services such as COD insured mail registered mail parcel airlift PAL or special handling
48. 9 PB Supply Line 2 4 Permit defined 2 4 selecting 4 13 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Permit mail report 8 8 Platform scale optional location 2 6 Postage adding more postage 4 26 Postage By Phone System 6 2 checking funds in account 6 7 checking funds in postage meter 6 6 entering the dialing prefix 5 13 entering the number to dial 5 13 5 14 setting up 5 12 setting up your account 5 13 Postage funds adding to postage meter 6 8 checking account 6 7 managing 6 3 Postage meter 6 2 adding funds 6 8 connecting to analog line 6 4 connecting to remote analog line 6 5 inspection 1 4 rekey requirements 6 2 removing from service 5 25 USPS inspections 6 2 Postage modes attached scale 4 5 attached scale autotape 4 5 differential weighing 4 5 4 10 key in postage 4 5 4 9 manual weight entry 4 5 seal only 4 5 4 13 time and date stamp 4 5 Postage tape description 2 10 location 2 10 printing 3 4 specifications C 4 when to use 3 4 4 7 Postal Security Device 2 2 6 2 Presets custom presets how to define 5 22 how to delete 5 24 how to edit 5 24 how to rename 5 24 how to view 5 24 normal preset how to define 5 21 Printer adding optional attached 5 25 attached external 8 2 cleaning the nozzle 9 14 SV60890 Rev G location of USB connector 2 7 5 25 maintenance 9 13 printing a test pattern 9 13 Printhead location 2 11 ordering replacement 11 3 replacing 9 18 Printing pos
49. 90 Rev G 5 7 5 Mailing System Setup Setting Up 5 8 the Scale and Selecting Rates Scale Rates Attached Scale If you have a scale on your DM500 or DM550 Digital Mailing System you can use this section to set up how your scale works with your system Scale Rates Setup Attached Scale Autoscale Diff Weigh Trip Wt For example the Attached Scale op Class if new Piece tion allows you to set your scale to ac commodate for environments subject to vibrations Dest if new Piece Dest if new Class ZIP Zone Prompt BMC Intra ZIP Add ZIPs to Zone 0 Discount Code The Class if new Piece Dest if new Piece and Dest if new Class options allow you to specify if you want to clear or retain the class or destination ZIP Code or Zone whenever you put a new piece of mail on the scale gt gt gt gt gt gt gt gt gt gt gt Confirm Svc The list of options that displays de pends on the model number of your mailing system All of the options are listed in the menu on the right 1 To access the scale rates options press the Menu key on the IntelliLink Control Center and select Set Up from the main screen Press the down arrow key and select Scale Rates 2 If you have set up a supervisor password for Scale Rates you are prompted to enter the password This option appears only if you have an integrated scale or an attached external scale connected to your mailing system
50. Environmental Protection Agency EPA pro motes energy efficiency because electricity generation contributes to air pollution including 35 percent of all U S emissions of carbon dioxide one of the key contributors to global warming It also accounts for 70 percent and 33 percent of all U S emissions of sulfur dioxides and nitrogen oxides respectively these contribute to acid rain and urban smog By using more energy efficient equipment you can reduce both pollution and costs The ENERGY STAR program is another example of how Pitney Bowes is good for the environment and smart for business The postage meter on your mailing system is a Postal Security Device PSD that incorporates the latest technology approved by the United States Postal Service to secure funds This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Easy To Use IntelliLink Control Center Variety of Communications Options Ability to Communicate with other Applications SV60890 Rev G The IntelliLink Control Center is mounted on the top of your mailing ma chine and features a large easy to read graphic display function keys and alpha and numeric keypads A series o
51. The weight of the piece of mail 6 Mode The mode in which the piece of mail will be processed or what the next required action will be 7 Meter Stamp The official USPS indicia printed on the envelope or tape 8 Batch Count The number of pieces of mail run in a job s Key in Postage ro FRIENDS DON T A LET FRIENDS a DRIVE DRUNK a0 37 2 Account 012 Presorted First Class JUL 12 2002 3 Class ZIP Zone 4 Buy Ready 5 Blb 0 20z 2 14 SV60890 Rev G 3 Mail in a Minute Mail In A Minute Preparing Your Mail This chapter explains how to use the Key In Postage mode It s the quickest and easiest way to run a piece of mail or print a postage tape Refer to the Mailing Material in the Specifications sections in Appendix C in this guide to make sure your mail is compatible with your mailing sys tem Use this mode if e You know your postage amount e All envelopes are the same size For instructions on other available options for running your mail see Chapter 4 Running Mail in this guide 1 Sort the mail by envelope size If you are using the accounting feature sort by account as well 2 Place the stack of mail on the feed deck with the envelopes slanted slightly to the left shin gled as shown in the picture at the right Place the envelopes with the flaps down and against the rear wall Slide the stack all the way for ward to just inside the machine
52. Verify that the moistener brush assembly is perfectly level with the feed deck SV60890 Rev G 9 7 9 Maintaining and Updating Cleaning or 1 Open the feed cover and lift the E Z Seal bottle out of its holder Replacing the Wick 2 Remove the Moistener Brush Assembly as described above in Clean ing or Replacing the Moistener Brush procedure 3 Place your finger in the moist ener tank round guide and pull straight out towards you Moistener Tank Round Guide 4 Gently lift the moistener tank up F and out h CAUTION The tank may be full of E Z Seal liquid 5 Remove the wick using the metal shield to gently pry it out of the moistener tank Wick Shield 9 8 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the Wick continued SV60890 Rev G 6 Drain the moistener tank over After cleaning the wick and the front of the machine into a receptacle as shown here To clean the moistener tank remove the E Z Seal Sealing Solution supply tube and wipe out the tank with E Z Seal solution Clean the wick by holding it un der running water Push the supply tube back onto the moistener tank noz zle Push the tube back on as far as it will go to prevent leak ing tank place the shield on the wick making sure that there is no gap between the shield and the surface of the wick 9 9 9 Maintaining and Upd
53. While continuing to press the printhead tab to the left pull the assembly forward as shown here This exposes the printhead cover 8 Grasp the printhead cover and pull up as shown here SV60890 Rev G Printhead cover 9 19 9 Maintaining and Updating Changing the Printhead continued 9 20 9 Locate the stand off on top of the printhead shown here USE ONLY DEA Printhead Stand off 10 Grasp the printhead stand off and lift the printhead up and out 11 Discard the old printhead 12 Locate the new printhead Remove the orange pack ing tab from the new print head as shown here 13 Install the new printhead in the printhead slot SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Changing the 14 Close the printhead cover and push the printhead tab back into place Printhead 15 Close the main cover the Initializing Printhead screen appears continued 16 Once the initializing is complete the Print Test Pattern screen ap pears and prompts you to Press Tape or print an envelope You must perform the print test at this time Follow the prompts or re fer to Printing a Test Pattern in this chapter for more information 17 Proceed to Changing the Wiper Blade Assembly SV60890 Rev G 9 21 9 Maintaining and Updating Changing the When you change the printhead you must also replace the wiper blade Wiper Blade assembly Assem
54. able enve acceptable ranges lope dimensions To clear a jam in the feed deck 1 Lift the feeder cover Pull up on the top release jam lever 2 3 Lift up the lower release lever 4 Release the envelope as shown in the figure below Top Release Jam Lever Lower Release Lever 10 4 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Envelope Feeding Problems Envelope s getting To clear a jam in the feed deck jammed continued continued 5 Depending oh how badly the envelope is damaged you may need to replace it 6 Make sure the feed deck is clear and the jam release levers are down To continue processing mail close the cover and select Start to continue from the display To clear a jam in the transport deck Pull out on the transport release knob Remove the envelope If the jam occurred before the system applied postage to the envelope the system will now print the postage on a tape Apply the postage tape to the envelope Push the transport deck back up until it snaps into position Make sure the transport deck is level with the feed deck Run a test pattern to make sure the printhead is not damaged Refer to Print ing a Test Pattern in Chapter 9 in this Transport Deck Transport Release Knob SV60890 Rev G 10 5 10 Troubleshooting Tape Feeding Problems Description Tape jamming in the feeder Printing Problems No postage is prin
55. age to choose your mode Mode 2 If your mail requires postage you must determine if you can print di rectly on your mail You can feed mail if your pieces of mail are e e e under 5 8 in 15 9 mm thick over 3 in x 5 in or under 13 in x 11 in under 5 Ibs or 10 Ibs depending on the capacity of the optional scale not too thin such as fliers or Tyvek envelopes or too fragile such as air mail and onion skin envelopes to pass through the feeder Meet the other requirements for mail feeding listed in Specifica tions Mailing Materials in Appendix C in this guide 3 If your mail meets the above requirements for feeding select the ap propriate mode from chart A below 4 If your mail does NOT meet the requirements for direct printing you MUST print a postage tape Select the applicable postage mode from chart B on the following page If Chart A Printing on Mail then use this mode You know the amount of postage for your Key in Postage piece s of mail You do not know the weight of your piece of Attached Scale mail Your pieces of mail vary in types sizes and or Differential Weighing weights available only on the DM550 Digital Mailing System 4 4 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Q Determining Chart B Postage Tape Mode the Correct is i thenusethismode Postage You know the amount of postage needed for Key In Postage Mo
56. ake necessary modifications to maintain uninterrupted service If you experience trouble with this modem please refer to the warranty information provided with this equipment If the trouble is causing harm to the network the telephone company may request that you remove the equipment from the network until the problem is resolved This equipment may not be used with party lines or coin lines This equipment is not intended to be serviceable Please refer to the warranty information if prob lems occur Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U S Service Center For reference purposes the U S Service Center contact address is Pitney Bowes Inc Walter Wheeler Drive Stamford CT 06926 0700 SV60890 Rev G iii 1 Read This First What s in This Guide 1 2 Chapter 1 Read this First contains important information about USPS requirements and equipment and telephone safety precautions Chapter 2 Meet the DM500 and DM550 Digital Mailing System gives an overview of the mailing system and the location of each control and machine feature Please read this section carefully It provides a foun dation for the instructions in later sections of this book Chapter 3 Mail in a Minute explains the basics of running mail on your system By following these instructions you will be able to run mail quickly Chapter 4 Running Mail explains how to run mail in th
57. and the Barcode screen appears 9 If this is the first time you are entering a confirmation service the screen is blank and you need to enter the entire barcode value If you have a barcode scanner you can scan in the number If you have used the confirmation service before the next barcode value in the series of barcode labels appears minus the last digit If you have used all of the labels in a series of barcode labels make sure you Start with the top label with the lowest last 4 digits and not the bottom label with the highest last 4 digits If you have a barcode scan ner you can scan in the number 10 If you are using a barcode scanner and have set up your system to au tomatically enter the barcode value see Setting Auto Enter in Chapter 5 in this guide go to step 11 a e O gt D If you type in the barcode value enter the last digit of the number from the label you will use Then press the Enter key Once you have en tered or accepted the displayed barcode value you get a screen that summarizes the information you are sending NOTE if you have selected a confirmation service that is not free the postage amount appearing in the summary will be greater than the amount of postage you have already applied If this is the case you must add more postage after you have applied the barcode Refer to the Add Postage section in this chapter 11 Press the screen key for OK and the system stores the confirmati
58. ar an entry or return to the Ready screen press the Clear key Pressing the left arrow key returns you to the main screen Other selection or navigation or help information appears at the bottom of the screen Also check for messages next to the arrow keys on the bottom right side of the screen Select Option Meter Stamp Options SetUp Zero Scale Screen Options Maintenance Turn Features On H gt Arrow Keys and More Options Help Information SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Overview of Mailing System Setup SV60890 Rev G If for any reason you need to change the original setup on your system refer to the appropriate procedure s in the following list Adjusting the Display Contrast and Volume Control Setting up a Lock Code Setting up the Scale and Selecting Rates Setting up the Optional Printer Configuring the Optional Barcode Scanner Cy C o e o E 5 3 5 Mailing System Setup Dd Setting the Display Language Adjusting Display Contrast and Volume Control 5 4 Depending on the model of your mailing system you may be able to set the display to any of the following languages e English Espanol e Francais To change the language of the display 1 Press the Menu key Select Set Up Select Change Language Select the language you want to appear in the display OM gt w I Press the Enter key
59. at moistens the flap on the envelope This part of the mailing system is the moistener brush assembly and consists of the moistener brush moistener wick and moistener tank If the seal quality does not improve after cleaning you can replace the wick or moistener brush as needed To order replacements refer to Chap ter 11 Supplies and Options in this guide Only a Pitney Bowes represen tative can install a new moistener tank CAUTION Never remove the E Z Seal bottle and the moist ener tank at the same time This can result in E Z Seal leaking into the mailing machine L Lift the feed cover N Push down on the moistener brush button 3 Grasp the moistener brush as sembly and pull it straight out towards you 4 Clean the moistening brush by running the brush under warm water 5 If you need to clean or replace the wick go to Cleaning or Moistener Brush Moistener Brush 9 g Button Assembly Replacing the Wick procedure below Otherwise go to step 6 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide 6 Replace the existing clean moistener brush assem bly or install a new one by pushing the assembly back on its track until it snaps into position 7 Check to make sure that the flap blade of the moist ener brush assembly is un der and not over the strip per finger as shown here Stripper Finger Moistener Flap Brush Blade Feed Deck Assembly 8
60. at the front of this guide for the phone number Printing a Test You can print a test pattern to check the quality of the meter imprint with Pattern out spending any of your postage funds To print a test pattern 1 2 3 4 7 SV60890 Rev G From the IntelliLink Control Center press the Menu key Select Maintenance Select Print Test Pattern The Print Test Pattern screen appears and prompts you to Press Tape or print an envelope Load an envelope on the feed deck and press Start or press Tape to print on a tape Once the test pattern prints the system asks you if the test pattern printed correctly If the test pattern looks like the sample shown here press the Yes Lines are unbroken screen key Go to step 10 If the test pattern has missing or incomplete lines as shown here press the No clean the print nozzle screen key Go to step 7 The Cleaning Print Nozzle screen displays until the cleaning opera tion completes 9 13 9 Maintaining and Updating Printing a Test Pattern continued Cleaning the Printer Nozzle 9 14 8 9 Once the cleaning operation completes the Print Test Pattern screen appears again Repeat steps 5 and 6 again If the prin
61. ating Cleaning or 10 Place the shield and wick Replacing the assembly in the moistener Wick tank and push down on the shield to push the as sembly into the tank continued 11 Replace the moistener tank and gently slide it back into the machine taking care not to crimp the supply tubing Do not push the tank all the way back into the machine yet 12 Replace the E Z Seal Seal ing Solution bottle Wait for about 5 minutes and then check to make sure the moistener tank is filled with the correct amount of E Z Seal solution Measure the amount of solution as shown in the diagram on the right The solution level should be 14 18 mm 0 55 0 71 in Solution level lf after 5 minutes the moistener tank is not filled to the correct level remove the E Z Seal bottle wait 20 seconds and then replace it again If after another 5 minutes the level is still not correct go to step 13 Otherwise go to step 14 9 10 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Cleaning or Replacing the Wick continued SV60890 Rev G 13 Remove the moistener tank and hold it as high as you can above the machine as shown in the picture on the right Hold it in this position for ap proximately 20 seconds a Replace the moistener tank again and gently slide it back into the machine taking care not to crimp the supply tub ing Do not push the tank all the way back into
62. bly Instructions for replacing the wiper blade assembly are included with each replacement and are repeated here for your convenience 1 From the IntelliLink Control Center press the Menu key 2 Select Maintenance 3 Select Replace Wiper Blade Assembly The Preparing Wiper Blade screen appears During this time the system moves the printhead assembly back so that you can access the wiper blade assembly 4 The Replace Wiper Blade Assembly screen appears instructing you to remove the wiper blade assembly from the package 5 Lift the main cover and lo cate the wiper blade assem bly 6 Push the wiper blade tab toward the back of the ma chine This causes the wiper blade to slide to the left 7 Lift the wiper blade up and out of the assembly and dis card 8 Place the new wiper blade in the assembly with the two white prongs facing to the right Slide it to the right until Wiper Blade Tab it snaps into place Wiper Blade Assembly 9 Close the main cover the Initializing Wiper Blade screen appears 10 Once the initializing is complete the Print Test Pattern screen ap pears and prompts you to Press Tape or print an envelope You must perform the print test at this time Follow the prompts or re fer to Printing a Test Pattern in this chapter for more information 9 22 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Performing Updates or Addi
63. canner to scan in barcodes for electronic con firmation services regardless of the accounting system you are using Electronic confirmation services do not require any set up operations here Refer to the appropriate topic in this section e If you are using an accounting system on your DM500 or DM550 System you can set the default scan type so that your system recog nizes your particular accounting application when it scans the barcode Refer to Setting the Default Scan Type e Ifyou are attempting to scan barcodes that were defined for other ac counting systems and those accounts contain a prefix you can set up your system to recognize that prefix when it scans in the barcode Re fer to Adding Barcode Prefixes e If you need to combine multiple barcode scans into a single barcode refer to Combining Barcodes e If you want your system to require an operator to press the Enter key to accept each barcode value after it is scanned and displayed on the IntelliLink Control Center screen refer to Setting Auto Enter SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Setting the If you are using an accounting system on your DM500 or DM550 Sys Default Scan tem you can set up the scanner so that it interprets the barcode as an ac Type count name or account code Your selection of Account Name or Account Code depends on your accounting system You can then scan the account code or name dir
64. ccounts 16 characters for subaccounts 16 characters for subsubaccounts e Account ID number e Item total This is the total number pieces of mail charged to an ac count since it was last cleared e Value total This is the total amount of postage charged to an account since it was last cleared e Account password Your mailing machine has 25 standard accounts You have the option to increase your accounts to 100 or 300 accounts Only your chargeable lev el accounts are counted towards your account total Chargeable accounts are explained in the next section If you need information on how to structure your accounts refer to the Ac count Structure and Hierarchy section in this chapter 7 14 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Account Structure and Hierarchy SV60890 Rev G You can structure your accounts in single or multiple levels For example you can divide a top level department account into two or more major sections or subaccounts You can further divide these subaccounts into two or more sections or subsubaccounts The following examples demon strate some of the ways in which you can structure your accounts When you create a top level account you can charge funds and pieces to that account This is the working chargeable account because at this point it does not have any subordinate accounts EXAMPLE Account Engineering e If you create subaccounts f
65. ces Add a lock code to your Chapter 5 Setting Up a Lock Code system to keep unauthorized operators out Add new features or updates Chapter 9 Performing Updates or to your system using the Adding Features IntelliLink Control Center B 4 SV60890 Rev G SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide If You Need To Change Your System Setup Place a check mark in the Done box when you complete the topic Refer to Chapter and Section Chapter 5 Setting the Date and 5 8 How to do the following Change the date on your DM system Time of Day Set up a new scale or change Chapter 5 Setting Up the Scale settings on an existing scale including adjust for the scales environment set your system to automatically recognize the scale set up to use differential weighing set up to clear or retain the class value when you add a new weight on the scale set up to clear or retain the ZIP or Zone value when you add a new weight on the scale set up to clear or retain the ZIP or Zone value when the class changes set up to prompt the operator for a ZIP Code or Zone set up a group of ZIP Codes for a bulk mailing center add ZIP Codes to a Zone O rate Set the value at which you are warned that you are running low on funds in your meter Set the value at which you are warned that you are run ning low on ink for printing your postage and Selecting Ra
66. ched Scale or Differential weighing and the like You can use these presets for different mailing jobs The 0 preset is the normal preset and the one you use to store your most commonly used system values These are the values your system will use whenever you restart your machine After you define all of your presets you can invoke the normal preset val ues simply by pressing the Normal Preset key To select any of the other presets press the Custom Preset key and select the preset you want for the particular mailing operation How to Define Normal Preset Values 1 Enter the values you use most often to run a mail job for example the weighing mode the postage value class and carrier etc NOTE Proceed as if you were actually running a job Select the mode and class and service etc By doing this you are entering the values that you will use for the normal preset Refer to Chapter 4 Running Mail in this guide for more information on selecting mode and class 2 Press the Custom Presets key 3 Alist of presets starting with 0 Normal appears Do not press any of the screen keys corresponding to these presets 4 Press the right arrow key Set up Presets appears next to the right ar row key 5 Press the screen key for Store Current Setting to Preset Select the normal preset by pressing the key for 0 Normal The View Preset screen appears and displays all of the values you defined in this session After a ce
67. d press Enter Press the Menu key and then select Meter Stamp Options Select the Date option and make the appropriate selection Follow the prompts on the main screen Press Enter when complete Press the Start key oo no a If you are printing a tape press the Tape key 9 The date correction prints on the envelope as shown here 10 If you print a tape apply the tape to the envelope below the existing meter stamp 4 27 4 Running Mail Clearing If you keep track of the number of pieces of mail you process for each job the Batch or mail run you may want to clear the batch count at the end of a run or just before starting a new run The batch count appears on the display in Count the lower right corner To clear the batch count 1 Press the Funds key 2 The View Funds screen appears 3 Press the right arrow key to clear the batch count 4 If you have specified that a supervisor password must be entered to clear the batch count you are prompted to enter the password now Enter the password and press the Enter key 4 28 SV60890 Rev G 5 Mailing System Setup Navigating Hints 5 2 The maximum number of options that display is 5 To view more op tions press the down arrow key You can select a numbered option either by pressing the screen key next to the option or by pressing the corresponding number on the keyboard and pressing the Enter key To go back one screen or more cle
68. d adjust the side guide for the width of the piece of mail Press the Start key Deselect an Account 1 2 3 Press the Accounts key Select 0 None from the top of the list Account None now appears in the main screen SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Selecting a Each carrier has its own set of classes and each class has its own set of Class special services When you select a class or carrier only those options J Carrier or available for that selection display in the main screen Special NOTE When selecting a class carrier Service If your system has been set up to retain the class on each piece of mail weighed then the class that appears in the main screen will be the one you selected last If you turn off and then turn on the power to your system or if your system has been set up to clear the class on each piece of mail weighed it will clear the class In this case you need to select a new class If you place a piece of mail on the scale or enter a weight manually the system automatically prompts you to select a new class if the new weight requires a different class SV60890 Rev G Press the Class key A list of available classes appears in the screen Select the class and press Enter If a ZIP Code or Zone is required you are prompted to enter it Press Enter to accept it For more information refer to Selecting a ZIP Code or Zone in thi
69. d press the Start key otherwise go to step 4 If you want to change the date add or change an advertisement or inscription press the Menu key and select Meter Stamp Options For more information refer to Q Selecting Meter Stamp Options in this chapter When finished place the stack of mail or piece of mail on the feed deck and press the Start key 4 9 4 Running Mail Mode Selection Differential Weighing 4 10 This option is available on your DM550 Digital Mailing System if it has the optional integrated platform scale or an attached external scale This option allows you to place all of the mail on the scale at once then remove each piece one at a time and run it through the system The sys tem calculates the postage for each piece of mail you remove from the scale and applies the postage to the piece as it goes through the mailing system For larger pieces of mail large envelopes or packages you can use dif ferential weighing to have the system automatically print a tape every time you remove a piece of mail from the scale Before using differential weighing e Make sure each piece of mail weighs at least as much as the amount specified as the differential trip weight during the installation of your mailing system Refer to the Set Up the Scale Select Rates Diff Weigh Trip Weight section in Chapter 5 in this guide To use differential weighing Remove all pieces of mail from the scale 2 Set the scale t
70. d then select Phone Network Set Up All ofthe possible options are listed on the menu at the right Modem Type Modem String Network Settings gt gt gt gt gt gt gt gt gt 5 12 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Phone Network Set Up PBP Account Phone Network Set Up Dialing Prefix Phone Network Set Up PB Phone SV60890 Rev G Your Pitney Bowes representative uses this to set up your Postage By Phone Meter Payment System account when installing your mailing sys tem Your account number is supplied by Pitney Bowes when you order your system Do not change this unless you are directed to do so by Pitney Bowes If you need to dial a number in order to reach an outside line use this op tion to enter that prefix number 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up Select Dialing Prefix Use the numeric keypad to enter the number you need to dial to reach an outside line for example 9 To enter a symbol hold down the Symbol key and at the same time press the key for the symbol for example the or keys Press the Enter key Use this option to enter the Pitney Bowes phone number that you use to add postage to your postage meter 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up Select PB
71. de the Postage for running your mail job you select the d ili t T 7 Key in Postage Mode and mode on your mailing system To ac qe na th cess the modes press the Mode key Differential Weighing Running the on the IntelliLink Control Center Manual Weight Entry Mail The names of the modes as they ap Attached Scale pear on the screen are shown in the Attached Scale AutoTape menu on the right Print Permit Depending on your model number you Seal Only No Printing may have all or only some of these op tions International use only For a detailed description of each mode refer to the specific mode topic in this section Follow the steps for your mode exactly While your mailing system processes the mail the screen e Displays the status of the current job e Instructs you if necessary to insert an envelope to turn off the mailing machine e Keeps a running count of processed mail e Displays errors at which point the machine stops immediately 4 8 SV60890 Rev G Mode Selection Key in Postage SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Use this mode if you know what the correct amount of postage is for your mail and you intend to apply this postage to each piece Press the Mode key Select Key In Postage Key in the correct postage value using the numeric keys on the IntelliLink Control Center then press the Enter key If you are done place the mail on the feed deck an
72. de your piece of mail continued You do not know the weight of your piece of Attached Scale mail You have several pieces of mail and do not Attached Scale AutoTape know their postage An option you can purchase not available on all systems You know the weight Manual Weight Entry An option you can purchase not available on all systems Your pieces of mail vary in types sizes and or Differential Weighing weights available only on the DM550 Digital Mailing System Chart C Mail Modes with NO Postage Your mail requires a permit Print Permit An option you may be able to purchase Not available on all systems You only want to seal the envelope and do Seal Only No Printing NOT want to apply postage You want to print the date or time on incoming Time and Date Stamp mail for record keeping An option you can purchase not available on all systems SV60890 Rev G 4 5 4 Running Mail amp Preparing Your Mail About Running Mail 4 6 If you intend to run pieces of mail through your system read About Run ning Mail below If you are going to print postage tapes read About Print ing Postage Tapes on the following page Then proceed to instructions for selecting the mode and running the job Refer to Specifications Mailing Materials in Appendix C in this guide to make sure your mail is compatible with your mailing system 1 Sort mail by envelope size and if you are using the accounting
73. display turns on again when you press any key on the control center or if you place mail in the feeder or on the scale either integrated or at tached external scale 1 Press the Menu key and select Set Up Select Basic Settings and then Timeouts Select Display Sleep Enter the number of minutes 1 30 using the numeric keyboard gi e 9 19 Press the Enter key This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system Use this option to specify how long the system can remain inactive be fore it goes into deep sleep and removes power from the printer and the Postal Security Device PSD You can set this timeout for O 1440 minutes in 1 minute increments The default timeout it 30 minutes The system goes into display sleep before it goes into system sleep The system wakes up again when you press any key on the control center or if you place mail in the feeder or on the scale either integrated or at tached external scale 1 Press the Menu key and select Set Up 2 Select Basic Settings and then Timeouts SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Timeouts Normal Preset Timer Timeouts Feeding Timeout SV60890 Rev G 3 Select System Sleep 4 Enter the number of minutes 0 1440 minutes using the nume
74. e 9 16 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Replacing the 4 Ink Cartridge continued SV60890 Rev G Insert the new ink cartridge with the grooved side facing you Close the ink cartridge lid and push down until it locks into place Close the main cover Print a test pattern to verify that you have installed the ink cartridge correctly see Printing a Test Pattern in this chapter 9 17 9 Maintaining and Updating Changing the Printhead 9 18 If you have cleaned the printer nozzle and changed the print cartridge and the meter stamp is still not satisfactory replace the printhead CAUTION Do NOT attempt to clean the printhead Instructions for replacing the printhead are included with each replacement and are repeated here for your convenience 1 2 3 Press the Menu key Select Maintenance Select Replace Printhead The Printhead Warning Continue screen appears Read this screen carefully since once you agree to continue you cannot cancel the process Once you verify that you have a replacement printhead select Yes continue from the screen The Replace Printhead screen appears Open the main cover and locate the printhead _ tab Printhead Tab SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Changing the 6 Push the printhead tab to Printhead the left as shown here continued 7
75. e Done box when you complete the topic How to do the following Refer to Chapter and Section Era Move around select and Chapter 4 Navigating Hints enter information in the main screen Determine the best way to run mail on your DM Series system Select the way you are going Chapter 4 Selecting the Postage 4 8 to run mail on your system Mode and Running Mail Get your mail ready to run on Chapter 4 Preparing Your Mail 4 6 your system Pick a class carrier and or Chapter 4 Selecting a Class Car 4 15 special service for your mail rier or Special Service Chapter 4 Determining the Correct Postage Mode SV60890 Rev G Choose an account if you are using accounting on your system Add postage to your mail af ter you have already printed it Change the date on your mail after you have already printed it Connect your IntelliLink Control Center which con tains your postage meter to an analog phone line for add ing postage and downloading updates Chapter 4 Selecting or Deselecting an Account Chapter 4 Adding Postage or Changing the Date Chapter 4 Adding Postage or Changing the Date Chapter 6 Connecting Your Post age Meter to an Analog Phone Line See how much money you Chapter 6 Checking Available have in your postage meter Funds in Your Postage meter See how much money is in your Pitney Bowes account Chapter 6 Checking Your Postage By Phone Meter Payment System Acc
76. e account number to your new account If you want to assign a different number select the Edit Number option b If you want to password protect this account select the Add Password option You will be prompted to enter a password and then confirm it Passwords are case sensitive can be alphanumeric and must be at least four characters You need to enable password protection before you can protect an individual account Refer to Q Turning Accounting Password Protection On or Off in this chapter 7 When you are done press the Enter key to save the account informa tion SV60890 Rev G 7 5 7 Accounting Setup Creating To create a new subaccount or subsubaccount Accounts and 1 Press the Accounts key Subaccounts 2 Press the right arrow key to enter the Set Up Accounts screen continued 3 Select Create Account Sub 4 Select Add to an Existing Account The system displays a list of all of the accounts and prompts you to select the account to which you would like to add a subaccount or subsubaccount If necessary use the down arrow key to scroll down through the list Select the account or subaccount 6 Type in the name of the subaccount or subsubaccount and press Enter The Account Information screen appears and displays the op tions Edit Name Number Add SubSubaccount to Add Change Password Create Another Subaccount for 7 Select the appropriate option and follow the prompts NOTES a T
77. e different mail modes as well as when to use the various options Chapter 5 Mailing System Setup provides step by step instructions for customizing your mailing system to suit your needs Chapter 6 Adding Postage explains how to add postage funds to your postage meter Postal Security Device using the Pitney Bowes Postage By Phone Meter Payment system Chapter 7 Accounting Setup explains how to set up accounts to track postage Chapter 8 Reports explains the different types of reports available and how to print them Chapter 9 Maintaining and Updating explains how to check the quality of the meter stamp and how to take care of the moistener and tape feeder It also tells you how to add features and update postal rates and carriers Chapter 10 Troubleshooting contains a list of problems you may en counter while using your mailing system Chapter 11 Supplies and Options lists the supplies available for your system and how to order them Appendix A Glossary defines mailing terms used throughout this opera tor guide Appendix B Operator Training Checklist is a list of procedures the Pitney Bowes representative will review with you during the installation of your mailing system Appendix C Specifications contains the specifications for the mailing system and mailing materials SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Other Information Publications On the System Web Res
78. e item Each of these services has its own barcode labels Using preprinted bar code labels provided by Pitney Bowes you can electronically process and submit records for the three types of USPS Confirmation Services to the Pitney Bowes Data Center Postage Calculation for Confirmation Services e As soon as you weigh your piece of mail and select the class and ser vice your mailing system automatically calculates the postage NOTE When using these services you cannot type in the postage manually You can however use manual weight entry Discounts for Confirmation Services e When you use any of these services with your mailing system and send the barcodes electronically over the phone line you get a dis count on the cost of the service e In some cases like adding Electronic Delivery Confirmation to a Prior ity letter you only pay the postage required for Priority mail NOTE Your discounts are valid only if you use the barcode labels provided by Pitney Bowes and send the records electronically Sending Your Records to Pitney Bowes e Your system stores up to 100 of your barcode records and automati cally connects to Pitney Bowes and uploads these records either at the scheduled time you specified during set up or whenever you have processed the maximum number of pieces of mail on the system NOTE In order to automatically upload your records your system must have a full time dedicated analog phone line
79. e mail run verify that you have sufficient funds in your postage meter If you get the message Low Funds appearing in the display make sure you can complete the mail run with the funds you have If you do not have enough funds see Adding Postage in Chapter 6 in this guide About Print postage tapes for Printing e Packages Postage e Onion skin airmail type envelopes Tapes e Tyvek envelopes e Envelopes that are thicker than 5 8 e Any pieces of mail that are outside the limits specified for mailing ma terials see Appendix C Specifications in this guide for details You can request up to 50 tapes at a time The tapes exit into the stacker The DM500 and DM550 system is designed to use a special pressure sensitive adhesive tape made exclusively for it WARNING Use only fresh rolls of Pitney Bowes tape to avoid distortion or jams in the mechanism and possible loss of postage e To print one tape you simply press the Tape key instead of placing mail on the feed deck To print more than one tape use the numeric keys to type in the num ber of tapes you want then press the Tape key The tapes exit into the stacker on the right side of the mailing system NOTE Do not lift any of the covers on the mailing system while the tape is printing or the system will stop printing cut and eject the tape SV60890 Rev G 4 7 4 Running Mail O Selecting Once you decide the appropriate mode Select Mo
80. e offered as an optional feature and is not available on all Pitney Bowes solutions Please contact your local account representa tive to determine if this option is accessible on your system Refer to Ordering Permits for Your Mailing System in Chapter 11 in this guide for information on ordering permits A permit is a special postal mark used instead of the usual meter stamp imprint You can file for a permit with the USPS These permits provide you with special processing or discount rates Use permits when e You are processing standard mail e You want to apply prepaid postage to an enclosed reply envelope e You have a special rate agreement with the post office SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Mode Selection Seal Only SV60890 Rev G To select a Print Permit From the IntelliLink Control Center press the Mode key Select Print Permit The Print Permit Selection screen appears Select the permit you want and press Enter Place the mail on the feed deck Press the Start key ie A NS Use this mode if you just want to seal the envelopes and do not want to apply postage 1 Press the Mode key 2 Select Seal Menu No Printing and select the appropriate option 3 Select the Reset Counter option if you want to clear the number of pieces of mail fed into the machine in the seal only mode 4 Place the mail on the feed deck 5 Press the Start key NOTE
81. e the IntelliLink Control Center e To protect against electrical shock plug the AC adapter into a properly grounded power outlet Do not route the AC adapter cable over sharp edges or trap between furniture CAUTION In case of an ink spill leaking ink or excessive ink accumulation immediately power down and disconnect the power cord from the wall plug and call your local Pitney Bowes office for a cleaning The IntelliLink Control Center and its built in postage meter Postal Se curity Device connect directly to analog telephone lines For your protec tion we urge you to follow basic safety precautions to reduce the risk of fire electric shock and injury to persons as well as the following e Never connect telephone wiring during a lightning storm e Disconnect the meter telephone line during a lightning storm Avoid using a telephone or equipment that connects to a telephone line during an electrical storm there may be a remote risk of electrical shock from lightning e Never install telephone jacks in wet locations e Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swim ming pool e Never touch non insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines Do not use the telephone or equipment connected to
82. ectly from the Main screen on IntelliLink Control Center display To set the default value 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 At the Barcode Scanner Setup menu select Default Scan Type 4 Select the appropriate option according to the table here If your accounting And the barcode system is contains Account Code Account Code Budget Manager Budget Manager Speed Code Speed Code AccuTrac Mail Account ID Account ID Accounting Software or MeterNet For future release 5 If you do not want any default account system or preset select None 6 As soon as you make your selection the Barcode Scanner Setup menu reappears You can make other selections or press the left arrow key to return to the Set Up menu SV60890 Rev G 5 27 5 Mailing System Setup Adding If your barcodes include a 1 or 2 digit prefix or if you want to create bar Barcode codes with a prefix you can set up your system to recognize this prefix Prefixes when you scan the barcode This prefix identifies whether you are scan ning in an account name or account code You may use this if you are transferring accounts from a different accounting system like the Paragon or from a set of pre printed barcode labels that have a prefix as part of the barcode You can then scan these barcodes directly from the Main screen on IntelliLink Control Cent
83. efill amount exceeds the funds in Check your account balance Refer to the your account section Checking Your Postage By Phone Meter Payment System Account in Chapter 6 of this guide Display Problems Display is blank after There is no power to the Make sure the AC adapter is plugged moving the IntelliLink IntelliLink Control Center into the back of the control center Control Panel 2 Test the outlet to make sure it has power If the problem persists call the Help Desk Refer to the Pitney Bowes Contact Information List in this guide Unable to access dis This may be a system error Call the Help Desk Refer to the Pitney play or keyboard does Bowes Contact Information List in this guide not respond for the phone number Difficult to read the You need to adjust the display Adjust the display contrast refer to Adjust display contrast ing the Display Contrast and Volume Control section in Chapter 5 in this guide If the problem persists call the Help Desk Refer to the Pitney Bowes Contact Informa tion List in this guide 10 8 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Weighing Problems Description Possible Causes Weight on internal scale Possible interference Remove everything from the scale and turn is erratic off the power Rezero the scale To rezero the scale press the Menu key then select Zero Scale Make sure when you place mail on the scale you center
84. electing Reset Indiv Accounts you can switch between On and Off NOTE To reset individual accounts refer to 3 Editing Accounts in this chapter 7 10 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide D Transferring To transfer funds Funds SV60890 Rev G 1 2 3 Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Select Transfer Funds The system displays a list of your chargeable accounts You can transfer funds used and piece count among ac counts subaccounts and subsubaccounts only if they are working ac counts the lowest or sole link in the account chain EXAMPLE If you have a top level account with two subaccounts and one subsubaccount Account Engineering Subaccount Software Account Engineering Subaccount Industrial Design Account Engineering Subaccount Mechanical Subsubaccount Prototypes The subaccounts and subsubaccount appear in the display as separate accounts under the main account title transfers can be made among Software Industrial Design and Prototypes Engineering Software Engineering Industrial Design Engineering Mechanical Prototypes Select an account to transfer funds from and press Enter The system displays a list of all of your accounts again Select an ac count to transfer funds to and press Enter A screen displays showing your transfer from and transfer to ac cou
85. er display To set the prefix value 1 Press the Menu key on the control center then select Set Up Press the down arrow key and then select Barcode Scanner At the Barcode Scanner Setup menu select Barcode Prefixes Select the Prefix Size and then select 1 or 2 whichever is appropriate Gi Eh Select the appropriate prefix option according to the table here If your accounting And the barcode Select this Prefix system is contains Option Account Name Prefix Account Name Prefix Account Code Prefix Account Code Prefix Budget Manager Account Name Prefix Account Name Prefix Budget Manager Account Speed Code Account Code Speed Prefix Prefix AccuTrac Mail Account ID Prefix Account Name Prefix Accounting Software or MeterNet Business Manager Job 1 Prefix Job Id 1 Prefix Budget Manager or AccuTrac Mail Accounting Software Business Manager or Job 2 Prefix Job Id 2 Prefix Budget Manager 4 For future release 6 When you select the prefix option the default value for that option ap pears on the screen To enter a new value press the Clear key to re move the default then type in the prefix character s 7 Press the Enter key 8 As soon as you make your selection the Barcode Scanner Setup menu reappears You can make other selections or press the left arrow key to return to the Set Up menu 5 28 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Combining If
86. ext consisting of alphabetic and numerical symbols that can include punctuation marks and other conventional symbols The keys you can use to move to new menus scroll through menus and select options This slot is on the right side of the IntelliLink Control Center on the mailing machine and accepts the plug in art card The art card contains ads inscriptions and permits A series of vertical bars and spaces that represent a correct ZIP code for the delivery address on a piece of mail This is an optional enhanced accounting package you can acquire for your DM Series Digital Mailing System It allows you to create and more accounts with higher levels of detail Business Manager is an enterprise accounting system that allows you to capture and manage postal transactions from the several different Pitney Bowes meters mailing machines and mailing systems You can manage all systems from a single host PC that is running the Business Manager application The action performed which sets the scale at zero in order to assure accuracy The service that delivers your mail such as the USPS or Federal Express Certified Mail is a service offered by the United States Postal Service for a fee in addition to postage Sending Certified Mail provides a delivery record that the Postal Service maintains for a period of two years For additional Certified Mail options see Return Receipts or Restricted Delivery in this glossary SV60
87. f messages and options appear in the display to prompt you through all of the setup and mailing operations You use the function keys and keypads to respond to the system prompts and select your options Your DM Series System comes with communications ports for data communications with Pitney Bowes support services and for interfacing to external devices such as a personal computer an optional scale or other peripherals An internal modem with an external interface to analog telephone lines al lows data communications with Pitney Bowes support services as well as external mail parcel carriers Communications with Pitney Bowes provides the following benefits e Postage By Phone Meter Payment System refills e Remote postage inspections e Electronic Confirmation Services Delivery Confirmation Signature Confirmation and electronic filing of Certified Mail e Ability to download graphic images ads inscriptions and permits e Ability to download rate change and software updates Your mailing machine has a peripheral communications USB port that al lows you to connect to a personal computer PC Your system can com municate with the following software applications or application types running on a PC connected through the USB port e Data Exchange software e AccuTrac Mail Accounting Software e Ascent Software e Business Manager 2 3 2 Meet the DM500 and DM550 Digital Mailing System Accounting and Reports
88. figuring System Timeouts Display Sleep Chapter 5 Configuring System Timeouts System Sleep Timeouts Normal Preset Timer Chapter 5 Configuring System Chapter 5 Configuring System Timeouts Feeding Timeout Chapter 5 Configuring System Timeouts Waiting for Env SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide What You Need to Maintain Your System Place a check mark in the Done box when you complete the topic How to do the following Refer to Chapter and Section Determine what supplies you Chapter 9 Items to Keep on Hand need to keep on hand Clean the outside or your Chapter 9 Cleaning the Exterior DM Series Digital Mailing System Replace the tape roll Chapter 9 Tape Maintenance 9 3 Refill the E Z Seal Sealing Chapter 9 E Z Seal Solution Maintenance Clean the moistener brush Chapter 9 Moistener Maintenance that wets the envelope flap Check the print quality by Chapter 9 Printer Maintenance 13 doing a print test Change the printhead Chapter 9 Changing the Printhead 9 18 Change the wiper blade on Chapter 9 Changing the Wiper 22 the printhead Blade Assembly Replace the ink cartridge Chapter 9 Replacing the Ink Cartridge Replace the moistener wick Chapter 9 Cleaning or Replacing for the moistener brush the Wick SV60890 Rev G B 7 B Operator Training Checklist If You Have Problems with Your System Place a check mark in the Done box
89. ge Mode and Running Mail section in Chapter 4 in this guide 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Press the screen key for the AutoScale selection to toggle between On and Off 3 Press Clear or press the left arrow to exit Use this option to set the minimum weight that a piece of mail must weigh in order to use the differential weighing mode to print postage on a tape or on a piece of mail For more information on differential weighing refer to the Selecting the Postage Mode and Running Mail section in Chapter 4 in this guide When your system is shipped the trip weight is set to 0 5 ounces 10 grams It is best to set the trip weight as high as possible to match the lowest weight that you will use For example a 10 envelope with a single insert typically weighs 0 4 ounces In this case you would set the trip weight to 0 4 ounces This will improve the efficiency of your system espe cially in the AutoTape mode 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates 2 Select the Diff Weigh Trip Wt option and use the numeric keypad to enter the trip weight 3 Press the Enter key to set the weight Use this option to set the system to clear the class for each piece of mail weighed or to keep the last class used 1 Press the Menu key on the control center and select Set Up Press the down ar
90. ght arrow key to toggle between AM and PM You do not need to enter the colon between hours and minutes For Date will Advance After as soon as your system reaches the time you set it automatically advances the date 24 hours and prints that date on your postage Press Enter to accept the time To return to the main screen press the left arrow key Select Daylight Savings to turn the Daylight Saving mode on or off Select Turn off or Turn on To exit the Daylight Saving mode press the left arrow key 5 5 5 Mailing System Setup 0 Setting Up a You can limit access to the following operations by creating a supervisor Supervisor Password Password Adding Postage Refill e Clearing Batch Information the number of pieces of mail your system processes e Setting up Scale Rates e Accounting Setup Whenever you perform any of these operations the system prompts you for the password To create a supervisor password Press the Menu key Select Set Up then select Basic Settings Select Supervisor Set Up Enter the current password if prompted Select Edit or Add Supervisor Password to create or change an existing password The system prompts you to enter the password and then confirm it SS NOTE Passwords are case sensitive and must be at least 4 characters or digits long To password protect an operation 1 Press the Menu key 2 Select Set Up then select Basic Settings 3 Press the down arrow
91. he Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number 2 Contact the Pitney Bowes Supply Line and provide them with the permit number s You request Pitney Bowes to create customized art work for the permit s Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number 3 Pitney Bowes sends you the permit s on an art card that plugs into the side of the IntelliLink Control Center Refer to the Performing Up dates or Adding Features section in Chapter 9 in this guide You can order free mailing supplies from the USPS for use with the DM500 and DM550 System by visiting the USPS Shipping Supplies Online web site 11 5 A Glossary Accounting AccuTrac Mail Accounting Software Advertisement Alpha Keyboard Alphanumeric Text Arrow Keys Art Card Slot Barcode Budget Manager Business Manager Calibrate Carrier Certified Mail A 2 A feature of the mailing system that allows you to charge postage to individual accounts A Pitney Bowes mail accounting system software application that allows you to record postage transactions to track costs so you can charge these costs to accounts or customers Advertisements contain messages and graphics you can print next to the meter stamp The part of the keyboard used to enter accounts and other set up information T
92. he account number and password and total pieces and funds used if they exist are transferred to the first subaccount created the next working chargeable account They are further transferred down when a subsubaccount in this link is created the new chargeable account b By default for addition subaccounts the system assigns the next avail able account number to your new subaccount c If you want to password protect this account select the Add Password option You will be prompted to enter a password and then confirm it 8 When you are done press the Enter key to save the account informa tion Accounting When you attempt to create an account when all available accounts have Messages been used the message Cannot create any more accounts appears You must delete an account before you can create another account Alterna tively if you have fewer accounts than you system is capable of handling you can upgrade to a higher number of accounts 7 6 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Editing You can change the name of an account make the account inactive or Accounts active add a password or change an existing one and clear reset all data from the account 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Account screen 3 Select Edit Account 4 The names of your top level accounts appear Select the account you want to edit 5 Select
93. he barcode value and the system returns to the main screen Attached Scale Mode appears NOTE Make sure the barcode on the label matches the barcode value you just entered in the system 10 Press the Tape key to print a tape To print postage on a piece of mail place it on the feeder and press the Start key 11 You are prompted to apply the barcode label to the package Apply the barcode to the package 12 Press the Enter key The Enter another package screen appears Follow the screen prompts to process more pieces of mail for confir mation services 4 23 4 Running Mail Adding Confirmation Services After Printing Postage 4 24 If you have already applied postage to a piece of mail and you now want to add a confirmation service to it follow the procedure here This procedure is based on using a Priority class and the E Del Con ser vice Your procedure may vary slightly depending on your class and ser vice Place the piece of mail or package on the scale Press the Menu key Press the down arrow key and then select Confirmation Services Select Add Record The Select Class screen appears Select the class for example Priority Mail The Select Service screen appears Select the service for example E Del Con Press the Enter key 7 At this point you are prompted to enter the 5 digit destination ZIP Code Use the numeric keyboard to enter the code 8 Press the Enter key
94. in your meter o Follow this procedure to see how many funds are in your account your Postage By Phone System account to your postage meter Checking Available Funds in Your Meter Follow this procedure 6 3 6 Adding Postage Q Connecting Your Postage Meter to an Analog Phone Line 6 4 Connecting Your Postage Meter Local Analog Phone Line Which connector do I use Internal Analog Phone Line Connector Depending on the version of your IntelliLink Control Center you may have an internal analog modem The Internal Analog Phone Line Connector label in the figure below iden tifies the PCN numbers of the IntelliLink Control Centers that have an internal analog modem and can connect directly to an analog phone line The PCN number is located on the bottom of your control center External Modem USB Connector The IntelliLink Control Center has a connector for a USB device If the PCN number of your IntelliLink Control Center is one of the ones listed under USB Connector label in the figure below you must connect an external modem to this USB connector to dial into Pitney Bowes to perform feature updates or add postage The PCN number is located on the bottom of your control center If your mailing system is not located near an analog phone line and you need to remove the control center when you perform feature updates or add postage refer to Connecting Your Postage Meter Remote Analog Line in this section
95. ining tape on the tape roll Follow steps 2 4 in the Tape still on roll procedure above SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide E Z Seal Your mailing system displays a message telling you when your E Z Seal Sealing Solution Solution is running low When you receive this message your system can j still seal approximately 50 envelopes Maintenance CAUTION Pitney Bowes recommends using E Z Seal Solution because it helps keep your moistener tank clean and improves sealing efficiency To order E Z Seal Solution refer to Chapter 11 Supplies and Options in this guide 1 Open the feed cover and lift out the E Z Seal bottle The bottle is located to the left of the tape roll E Z Seal Bottle 2 Remove the cap from the bottle 3 Add enough E Z Seal to bring the level up to the bottom of the fill cap CAUTION Do not overfill the E Z Seal Bottle CAUTION Make sure you do not spill any solution in the tape well If the tape gets wet it can warp and cause a jam 4 Replace and tighten the cap and replace the bottle The nozzle should be facing down and the flat side of the bottle facing the front of the sys tem 5 Close the feed cover SV60890 Rev G 9 5 9 Maintaining and Updating Moistener Maintenance Cleaning or Replacing the Moistener Brush This section describes how to clean and or replace the part of your mail ing system th
96. ior of mailing system 9 2 moistener brush 9 6 moistener wick 9 8 printer nozzle 9 14 Clear key description 2 13 location 2 13 Communications location of ports 2 7 options 2 3 Confirmation services see USPS confirmation services 11 3 Connectors mailing machine base 2 7 on IntelliLink Control Center 2 8 Correcting postage 4 26 Correcting the date 4 27 Cover feed location 2 6 main location 2 6 Custom presets key description 2 12 how to define preset values 5 22 5 24 location 2 13 D Data capture report 8 13 Date advancing the date 5 5 selecting date options 4 17 setting date options 5 5 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Daylight saving setting up 5 5 Dialing prefix 5 13 Differential weighing how to use 4 10 when to use 4 5 Discount codes 5 11 Display adjust the contrast 5 4 setting the sleep timer 5 18 E E Z Seal 9 5 adding more solution 9 5 checking the level in moistener tank 9 10 Ordering 11 2 E Z Seal bottle description 2 10 location 2 10 Energy Star Compliance 2 2 Enter key description 2 13 location 2 13 Envelopes dimensions C 5 shingled 3 2 4 6 Error report 8 11 External device ports mailing machine base 2 7 F Feed deck location 2 6 2 10 Funds setting the high value warning 5 17 setting the low funds warning 5 17 tranferring account funds 7 11 Funds key adding postage 6 8 checking available funds 6 6 check Postage By Phone 6 7 clear ba
97. ior section in Chapter 2 of this guide for the location of the On Off switch The modem string is a series of numbers and letters that the modem transmits when it calls Pitney Bowes This string is entered by your Pitney Bowes customer service representative CAUTION If you enter this screen do not press the Clear key or you will clear the modem string entered by your Pitney Bowes representative To keep the same number press Enter 5 15 5 Mailing System Setup Phone Network This option allows you to modify individual phone connection parameters Set Up Network Settings CAUTION Changing these parameters may result in errors when trying to contact Pitney Bowes Contact your Pitney Bowes rep resentative or call the Help Desk if you are not sure Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number 1 Press the Menu key on the control center Select Set Up from the main screen then select Phone Network Set Up 2 Select Network Settings The Network Set Up screen appears and displays the following options e Distributor Parameters e Mailing System Network Settings 3 If you select Distributor Parameters the system displays the follow ing connection parameters e Global Account 8 User Id e Global Password ANI LCZ Server IP e ANI LCZ Server Port e Primary DNS Server e Secondary DNS Server e Distributor URL e Backup Data Center URL 4 If y
98. it and check to make sure that it is not touching another surface Weights on external For MP Series External Weighing Remove the top cover and make sure scale are erratic or the Platform scales the 4 plastic grommets in the scale are scale does not return to The scale top cover my not be seated properly The 4 plastic posts on zero seated properly on the scale the top cover fit into these grommets If a grommet or any part of a grommet is pushed below the surface of the metal on the scale reseat it until it appears as shown here Grommet pushed below the surface Grommet seated properly Check to make sure the bubble is cen tered in the circle as shown on the next page If not and you have a flatblade screwdriver center the bubble by adjust ing the legs otherwise go to step 4 SV60890 Rev G 10 9 10 Troubleshooting Weighing Problems Description Possible Causes Weights on external For MP Series External Weighing scale are erratic or the Platform scales scale does not return to The scale top cover my not be zero seated properly on the scale continued Center the bubble 4 Ifyou do not have a flathead screw driver lift the corner and adjust the leg s until the bubble is centered in the circle 5 Replace the top cover and test the scale To test the scale 1 Place a piece of mail of known weight and correct postage on the scale Press the Mode key Select Attached Scale Attached
99. l below If the system runs out of tape and the message Out of Tape appears on the display go to Tape has run out in this sec tion Tape is still on roll 1 When you see the red stripe on the tape go to the Tape Maintenance screen a Press the Menu key b Select Maintenance c Select Load Tape d Select Unload Tape Open the feed cover and remove the tape roll The interior of the DM500 and DM550 system is shown in the figure below Feed Cover Open Tape Roll SV60890 Rev G 9 3 9 Maintaining and Updating Tape still on Roll continued 2 Drop the new tape in so that it feeds from the bottom of the roll to the right The protective backing on the tape should be facing down Pull about 12 inches of tape from the end of the roll up to ward the cover and then loop it down into the slot CAUTION Do not load a tape strip that has any pink or black stripes showing This will cause the last piece of tape to jam in the machine which and you will need to place a service call From the Out of Tape or Load Tape screen select Load Tape Feed the tape into the slot while the tape motor is running The machine au tomatically cuts off the excess tape 4 Close the feed cover Tape has run out 1 If the system actually runs out of tape the Out of Tape screen ap pears Open the cover and select Unload Tape from the Out of Tape screen Remove any rema
100. lt Postage Value Total gt lt Postage Value Total gt Account Number Number of each account that has used postage Pieces Total of pieces run for account Postage Total postage value for account no sub total is provided for subaccounts or sub subaccounts Station ID a user defined number to identify the meter Page numbers NOTE The account name only appears on the report when you print the report on an external printer SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Multi Account Summary External Printer Version SV60890 Rev G This version of the Multi Account Summary can only be printed on an at tached external printer Account numbers are only assigned to the lowest level of the account hierarchy or transaction level Account numbers will only appear if the account does not have subaccounts If the account has subaccounts or subsubaccounts account numbers will only be displayed for the lowest level account The piece and postage totals for accounts with subaccounts displays as Subtotal Screen Display Account Summary Account Pieces Postage lt Account name gt lt Account Piece Count gt lt Postage Value Total gt lt Account name gt lt Account Piece Count gt lt Postage Value Total gt Printed Report The Multi Account Summary prints out on an attached printer This report provides the following information Meter stamp number e Date report is
101. ly postage If you are using standard or enhanced accounting you must also follow procedure 4 Follow the other procedures listed here as needed For details on each procedure refer to the section number listed here Determining the Correct Postage Mode Deciding the appropriate mode for your specific mail run 0 Preparing Your Mail 3 Selecting the Postage Mode and Running Mail Choosing the mode for running your mail and tapes Selecting or Deselecting an Account to Print Postage Refer to this section if your system uses accounting Selecting the Class Refer to this section if you need to specify a class or select a special service the elements printed on your piece of mail Using Electronic Confirmation Services This section tells you how to use preprinted barcode labels provided by Pitney Bowes to electronically process and submit records for USPS Confirmation Services to the Pitney Bowes Data Center o Adding Postage or Changing the Date This sections tells you how to o Selecting Meter Stamp Options This section describes how to change add more postage or change the date of your postage Clearing the Batch Count Refer to this section if you want to clear or reset the number of pieces of mail processed by your system SV60890 Rev G 4 3 4 Running Mail Determining Feeding Mail or Printing Tape the Correct If your mail requires no application of postage see Chart C on the fol Postage lowing p
102. machine has not detected a modem refill trans action at certain intervals the message Inspection Required appears on the main screen of the IntelliLink Control Center The system will then prompt you to connect to Pitney Bowes and perform an inspec tion The postage tape you use must meet USPS specifications SV60890 Rev G Safety Requirements SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide WARNING Follow normal safety precautions for all office equip ment whenever using yout mailing system Read all instructions before you attempt to operate the machine Use the equipment only for its intended purpose Place the machine near an easily accessible power outlet Avoid us ing outlets controlled by wall switches or shared by other equipment Plug the machine into a properly grounded power outlet DO NOT re move the power cord s ground pin and DO NOT use a ground adapter Make sure the area in front of the power outlet is free of obstruction Turn the machine off using the power switch for the location refer to Chapter 2 page 2 6 and NOT from a power strip Do not place lighted candles cigarettes cigars etc on the machine DO NOT route the power cord over sharp edges or trap it between pieces of furniture Make sure there is no strain on it To reduce the risk of fire or electrical shock DO NOT attempt to re move covers or disassemble the equipment The housing encloses ha
103. n about funds used in a job add funds to your meter enter new refill amounts or get Postage By Phone Meter Payment System balance A warning that you have entered a postage value above the value that you have entered into the system as your maximum allowable amount This feature prevents you from accidentally printing more postage than you need See Meter Imprint Cartridge containing the ink used to produce the meter stamp An optional message such as First Class or Non Profit that prints vertically to the immediate left of the postage imprint A meter check required by the USPS A warning message that alerts you when you attempt to use more postage than is currently in your Postage Meter Postal Security Device PSD See Control Center Relieves the tension along the feeder path A code that locks the mailing system with a four digit password preventing unauthorized use of your meter You may set your machine to warn you when your funds go below a specified amount Press to view the main settings and options available See Postal Security Device SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Meter Imprint or Meter Stamp Mixed Mail Mode Key Modem Numeric Keys Password Permit Postage by Phone System Postage Meter Postal Security Device PSD Postage Tape Presets Printer Nozzle Prompt Quick Refill SV60890 Rev G Postage stamp p
104. n barcode e Amount of postage used e Class of mail for the package e Type of Special Service used e Destination ZIP Code e Date package was uploaded via IntelliLink Control Center 8 7 8 Reports Permit Mail Report Account List Report External Printer Required 8 8 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system The Permit Mail Report provides a piece count on up to three permits Use the up down arrow keys to scroll through the permits The report prints on one envelope or strip of tape Screen Display Permit Mail Report Permit Number lt Permit Number gt Permit Name lt Permit Name gt Counter lt Permit Batch gt Total Pieces lt Permit Piece Count gt Printed Report The Permit Mail Report provides the following information e Permit Name Identifying Text for each active permit mail class e Counter Resettable Permit Mail Piece Count for each active permit mail class Total Pieces Non resettable Permit Mail Piece Count for each active permit mail class e Date Printed e Time Printed e Meter Serial Number The Account List Report lists the names and numbers of all accounts that are set up in your mailing machine Screen Display Account List Number Name lt Account Number gt lt Account Name gt
105. name so that you can call them up as a named preset thereby eliminating the need to enter each setting whenever you use this combination of settings The mechanism in the print engine that sprays the ink onto the envelope or tape A displayed message requesting you to respond to a choice condition or action This refill repeats the same amounts of the previous refill A 5 A Glossary Rate update Reports Key Return Receipts Restricted Delivery Screen Keys Seal Key Shingle Side Guide Signature Confirmation Sleep Timer Stacker Supervisor Password Tape Exit A 6 Changing of the postal rates by the USPS This key allows you to view a or select a report to print A return receipt for Certified Mail serves as a legal document proving the date and time when the recipient took possession of the piece of mail You fill out a return receipt postcard and the Postal Service sends the green return receipt postcard back to you the sender Restricted Delivery for Certified Mail requires your USPS carrier to deliver only to the person you specified This person must sign for the mail The five keys directly to the left of the display screen that allow you to select options from the menus displayed on the screen Press if you want to seal your envelopes without applying postage A way to arrange pieces of mail in stepped positions for feeding so that the mail is accepted one at a time The moveable guide
106. ng Features SV60890 Rev G This section describes how to e Turn on new features e Perform software updates and download new postal rates Add new advertisements and inscriptions Turn on New Features If you purchase a particular feature before your system is delivered your Pitney Bowes representative will enter the feature code when installing your system If you purchase the feature after your system is installed you will be given the feature code when you purchase the feature 1 Press the Menu key on the IntelliLink Control Center and select Turn Features On 2 The system prompts you to enter the numeric code of the feature you want to enable 3 Type in the code and press the Enter key The system notifies you that the feature is now turned on Perform Software Updates Press the Menu key Select Set Up and then press the down arrow key Select Updates and Add Ons Select Check for Updates The system connects to Pitney Bowes and requests a list of updates RO N ES a If no updates are available click OK to exit this screen 6 If updates are available select the appropriate update and follow the prompts displayed on the screen Add new Advertisements or Inscriptions Press the Menu key Select Set Up and then press the down arrow key Select Updates and Add Ons Select either Advertisements or Inscriptions depending on which one is appropriate NS 5 If your system provides more than one
107. ng Guide Confirmation Services Report System Printer SV60890 Rev G The Confirmation Services Report provides details for Confirmation Ser vices pieces processed and uploaded via IntelliLink Control Center It prints the information on an envelope or strip of tape When you select Confirmation Services from the Select Report screen you can choose one of the following options e View or print a specific record You can scroll through the uploaded records one at at time You can print to a tape or envelope e Print receipts for last batch sent If a tape is loaded the system prints the receipts Print summary to attached printer You must have an external print er attached Screen Display Confirmation Services Report Barcode Service Postage Class ZIP Date Uploaded gt Print tapes for last group sent Printed Report System Printer e The report provides the following information about a piece of mail e Barcode or package identification code e Destination ZIP Code of the package e The Postage by Phone Meter Payment System account number e Meter Serial number Date and time record was uploaded via IntelliLink Control Center e A fill in space where the customer can write in the recipient and deliv ery address Printed Report Attached Printer The external printer version of the USPS Services Report provides the fol lowing information for each package e Package identificatio
108. ng feature on your mailing system follow the procedure here Press the Accounts key Press the right arrow key to enter the Set up Account screen Scroll down until you see the Accounting selection The type of ac counting currently set for your system is displayed next to the Account ing selection Press the screen key for Accounting The Select Accounting Type screen appears and depending on the option s you purchased dis plays the following Off Standard Business Manager Budget Manager AccuTrac Meternet To disable the current accounting select Off NOTE If accounting is enabled whenever you run mail you MUST select an account To avoid having to do this select Off To enable the standard accounting provided with your system select Standard If you have purchased Business Manager select Business Manager If you have purchased Budget Manager select Budget Manager If you have an AccuTrac SA connected to your system select AccuTrac CAUTION If you switch from one accounting system to another you will lose all of the data in the original accounting system 7 13 7 Accounting Setup Your You can configure your mailing system to track and account for postage Accounting used by departments or individuals within your organization Your system stores the following information for each account System e Account name alphanumeric Features l 32 characters for top level a
109. ngle Account Report lt Account name gt lt Subacct gt lt Sub Subacct gt Account Number lt Account Number gt Pieces lt Account Piece Count gt Postage lt Account Value Total gt gt Select Another Account Printed Report The Single Account Report prints on one envelope or a strip of tape Information contained in the report e e SV60890 Rev G Date report is printed Time report printed Meter Stamp Serial Number identifies the meter which printed the re port Account Number Number of each account that has used postage Pieces Total of pieces processed for the account Postage Total postage amount charged to the account Station ID a user defined number to identify the meter 8 3 8 Reports Multi Account Summary Internal printer version 8 4 The Multi Account Summary supplies the total pieces and postage for all enabled accounts This report can be printed on an envelope with the internal printer Screen Display Account lt Account Number gt lt Account Number gt lt Account Number gt lt Account Number gt Printed Report Multi Account Summary Pieces lt Account Piece Count gt lt Account Piece Count gt lt Account Piece Count gt lt Account Piece Count gt Date report is printed Time report is printed Meter Stamp Serial Number identifies the meter which printed the re port Postage lt Postage Value Total gt lt Postage Value Total gt
110. ns in this guide To add more advertisements refer to Performing Updates or Adding Fea tures in Chapter 9 in this guide Press the Menu key Select Meter Stamp Options Use the down arrow key to scroll through the advertisements 1 2 3 Select the AdMessage option 4 5 Press the screen key that is next to the advertisement you want The advertisement then appears next to the meter stamp The advertisements provided with your system are shown here Address Service Requested Recycle Return Service Requested Happy Thanksgiving Seasons Greetings Please Open Immediately United States Flag Urgent Ss al A Recycle URGENT PLEASE OPEN IMMEDIATELY yy Happy pe Thanksgiving ha pital SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Meter Stamp Options Inscription SV60890 Rev G You can have a variety of inscriptions appear on your piece of mail For a list of the inscriptions provided with your mailing system refer to Chapter 11 Supplies and Options in this guide To add more inscriptions refer to Performing Updates or Adding Features in Chapter 9 in this guide Press the Menu key Select Meter Stamp Options Select the Inscription option Use the down arrow key to scroll through the inscriptions gi A MS Press the screen key that is next to the inscription you want The in scription then appears next to the meter stamp The inscriptions provided with your
111. nsaction 5 20 waiting for envelope 5 20 Transport release knob location 2 6 Troubleshooting display problems 10 8 1 6 envelope feeding problems 10 3 10 4 10 5 envelope sealing problems 10 2 printing problems 10 6 10 7 problems adding postage 10 8 tape feeding problems 10 6 weighing problems 10 9 10 10 U Updates performing 9 23 USB ports base of mailing machine 2 7 USPS confirmation services 4 21 editing or deleting records 4 25 ordering labels 11 3 using after printing 4 24 using barcodes 4 23 using before printing 4 23 W Weighing mail differential weighing 4 10 Weighing problems 10 9 10 10 Weight on the main screen 2 14 Wiper blade ordering replacement 11 3 replacing 9 22 Z ZIP Code entering 4 16 setting system to prompt for 5 10 Zone entering 4 16 setting system to prompt for 5 10 SV60890 Rev G
112. nts Select Transfer Entire Amount or if you want to transfer less than the entire amount enter the amount you wish to transfer and press Enter The system displays a screen of the from to accounts and the amount of the transfer Select Transfer The system transfers the amount and dis plays a screen of the accounts and amount transferred 7 11 7 Accounting Setup To transfer pieces 9 Select Transfer Piece Count The system displays a screen of the same accounts and prompts you to Enter Number of Pieces to Trans fer Enter the number of pieces or select Transfer Entire Piece Count and press Enter 10 The system displays a screen of the from to accounts and the piece count of the transfer 11 Select Transfer ___ The system transfers the pieces and displays a screen showing the transaction Q Setting the If you have multiple mailing systems the Station ID provides you with a Station ID way of identifying each system The Station ID appears on accounting re ports 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Accounts screen 3 Scroll down and select Set Station ID 4 Type in a unique alphanumeric identification up to two characters in length and press Enter 7 12 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Selecting an Accounting Type SV60890 Rev G To select and accounting type or to disable the accounti
113. o step 6 Place the piece of mail on the feed deck Press the Start key 4 11 4 Running Mail Mode Selection Attached Scale AutoTape Mode Selection Print Permit 4 12 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account representative to determine if this option is accessible on your system Use this option if you want the system to automatically weigh and print a tape as soon as you place a piece of mail on the scale Before using this weighing option e Make sure each piece of mail weights at least as much as the amount specified as the differential trip weight during the installation of your mailing system For more information refer to the Set Up the Scale Select Rates Diff Weigh Trip Weight section in Chapter 5 in this guide 1 Setthe scale to zero by pressing the Menu key then selecting Zero Scale Press the Mode key Select Attached Scale AutoTape The Print Tape Automatically screen appears en eo MM Place each piece one at a time on the scale CAUTION Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object CAUTION Do not lean on or touch the scale since the system will interpret this as a piece of mail and will deduct postage The system prints a tape every time you place another piece of mail on the scale This feature may b
114. o zero by pressing the Menu key then selecting Zero Scale 3 Press the Mode key 4 Select Differential Weighing 5 The system prompts you to place the mail on the scale CAUTION Make sure you center the mail on the scale and check to be sure it is not touching any other surface or object 6 Once you place the mail on the scale e Ifyou have previously selected a class the system displays the fol lowing prompt at the top of the screen Print tapes automatically On or Off a If you select On then when you remove each piece of mail the system automatically prints a tape b If you select Off you remove the first piece of mail and place it on the feed deck The system automatically feeds the mail e If you have not previously selected a class you are prompted to select one now For more information refer to Selecting a Class Carrier or Special Service in this chapter 7 Begin removing mail from the scale Please note the following a Remove each piece of mail in a single continuous motion SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Mode Selection Manual Weight Entry Mode Selection Attached Scale SV60890 Rev G 8 b If you mistakenly remove more than one piece of mail put all of the pieces of mail back on the scale If you only put one piece back on the system does not print the correct postage When you remove the last piece of mail from the
115. om preset you define its new values and then over continued write the old values 1 ES a D o a Enter the new values for the mail job that correspond to the custom preset you want to change or edit Press the Custom Presets key Press the right arrow key Set up Presets appears next to the right ar row key Press the screen key for Store Current Setting to Preset The system prompts you to Select Preset to Replace Press the screen key next to the name of the preset you want to edit Press the Enter key to view the preset values Press Enter again to return to the main screen How to View Rename or Delete Presets 5 24 Press the Custom Presets key A list of presets starting with 0 Normal appears Select the appro priate preset O 4 presets are displayed on the screen To view the other preset names press the down arrow key Press the right arrow key Set up Presets appears next to the right ar row key The following options appear e Store Current Setting to Preset e View Preset e Rename Preset e Delete Preset Select the screen key corresponding to the option you want Follow the screen prompts SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide 12 Taking the Call your Pitney Bowes representative if you need to return the postage Meter Out of meter contained in the IntelliLink Control Center to Pitney Bowes Service When instructed follow the proced
116. on To turn account passwords on or off 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Account screen 3 Scroll down and select Passwords By selecting Passwords you can switch between On and Off 7 9 7 Accounting Setup 8 Resetting When you reset or clear your accounts you completely remove all of the Clearing data in all of your accounts Once you clear the data you cannot retrieve it To keep a record of your data be sure and print a Multi Account Sum all Accounts mary Report Refer to Chapter 8 Reports for more information on reports To reset or clear all of your accounts 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Accounts screen 3 Scroll down and select Reset All Accounts 4 As soon as you select Reset All Accounts the system prompts you to Print Report Reset 5 To keep a record of your account data select Print Report The sys tem prints a Multi Account report 6 Once you print a Multi Account report clear all accounts by selecting Reset The system prompts you to confirm that you want to clear the accounts Turning If you want to be able to reset clear individual accounts enable turn on Reset the Reset Individual Accounts feature Individual 1 Press the Accounts key Accounts 2 Press the right arrow key to enter the Set Up Accounts screen On or Off 3 Scroll down and select Reset Indiv Accounts By s
117. on information You are prompted to apply the barcode label to the pack age 12 Press the Enter key The Enter another package screen appears Follow the screen prompts to process more pieces of mail for confir mation services SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Editing Deleting This procedure tells you how to edit delete or send confirmation services or Sending records once you have entered them into your system Confirmation Your system can store up to 100 of your barcode records before sending Services them to Pitney Bowes Records 1 Press the Menu key 2 Press the down arrow key and then select Confirmation Services 3 To edit an existing record select Edit records You can edit either the ZIP Code or barcode entry To modify the class or service you need to delete the record and add it as a new record To delete a record select Mark record for deletion you cannot delete a record once you have sent it to Pitney Bowes To send all of the confirmation service records now select Send re cords 4 As soon as the system sends all of your records you can select to print a receipt on a tape or an envelope or you can skip printing a re ceipt altogether SV60890 Rev G 4 25 4 Running Mail O Adding If you do not have the correct postage or date on a piece of mail you can Postage or add more postage or change the date directly on a piece of mail If you gl prefer y
118. on number and the ringer equivalence number REN for the modem If requested this information must be provided to the telephone company This equipment is designed to connect to a two wire local switch access loop start Facility Interface Code 02LS2 with a standard RJ11C inter face The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an in coming call In most but not all areas the sum of the RENs should not exceed five To be certain of the number of devices that may be connected to the line contact the telephone company to deter mine the maximum REN for your calling area If this modem causes harm to the telephone network the telephone company may discontinue your service temporarily You will be notified in advance or as soon as possible You will be advised of your right to register a complaint with the FCC If the user experiences trouble using this equipment the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning If the equipment is malfunctioning the use of the equipment shall be discontinued until the problem is corrected The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of this equipment In this event the telephone company will provide advance notice for you to m
119. or all ac counts below User Friendly Testing Software Software Graphics Testing Design Layout SUBSUBACCOUNTS Individual account totals for funds used and pieces processed Hierarchal Reporting Structure 7 16 SV60890 Rev G 8 Reports Introduction Printing a Report 8 2 Creating a report is quick and easy on your mailing system With the capa bility to print out reports on roll tape or envelopes using the internal mailing system printer you can easily keep an accurate record of all your mailing activities NOTE The accounting reports described in this chapter are for the Standard accounting package provided with your DM Series Digital Mailing System If you are using another optional accounting package for example Budget Man ager refer to the documentation provided with that application For some reports you need an external or attached printer For instruc tions on how to set up an attached printer refer to Chapter 5 Mailing Sys tem Setup Set Up Optional Printer in this guide Each report is described in the following sections Each section shows you the display on the screen and the information that prints out How To View a Report 1 Press the Reports key 2 Select the report you want to print The report appears in the main dis play You may print reports using the internal mailing system printer or an at tached external printer if one is connected to your system H
120. or leave the mailing system running for six days without printing If you do not have a replacement car tridge order one now Refer to Supplies and Options Chapter 11 in this guide Out of Ink displays when there is no more ink left in the cartridge and your mailing system stops printing In order to resume printing you must change the ink cartridge WARNING You must use only ink cartridges supplied by Pitney Bowes The use of any other ink cartridges will void your warranty and maintenance agreement WARNING The ink in the cartridge may be harmful if swal lowed Keep new and used cartridges out of reach of children Discard empty cartridges immediately WARNING Do not remove the ink cartridge if the printhead is not installed If the ink cartridge and printhead are removed at the same time ink from the print supply line will flow down the tube and squirt from the needle in the ink cartridge holder out into the printer and system interior WARNING Make sure there is enough room to fully lift the main cover without bumping the IntelliLink Control Center SV60890 Rev G 9 15 9 Maintaining and Updating To replace the ink cartridge 1 Lift up the main cover and locate the ink cartridge lid Ink Cartridge Lid 2 Push the tab on the front of the cartridge lid Lift the lid up and push toward the back of the machine 3 Remove the old ink cartridge by lifting it straight up Ink Cartridg
121. or the original account they become the end links in the account chain and identify the departments where you disperse funds EXAMPLE Account Engineering Subaccount Software Account Engineering Subaccount Industrial Design The original Account now serves as an administrative account that owns and contains totals for the lower subaccounts e If you create subsubaccounts for subaccounts the subsubaccounts become the end links and identify the departments that are charged for postage EXAMPLES Account Engineering Subaccount Software Subsubaccount Software Testing Account Engineering Subaccount Software Subsubaccount Software Design Account Engineering Subaccount Industrial Design Subsubaccount Graphics and Layout Account Engineering Subaccount Industrial Design Subsubaccount User Friendly Testing When accounts are linked account subaccount or account subaccount subsubaccount they become a set and are treated as one separate ac count with one account number and one password The existing account number and password are rolled down to the subaccount when the first subaccount is created When you create another subaccount to this ac count you create another linked set of accounts with a different account number and password This type of account structure allows you to view accounts and create re ports that show total charges for the top level account or you can view or create re
122. ou can print the corrections on at a tape instead and then apply it Changing to the piece of mail the Date To add more postage 1 If you are printing more postage on an envelope and if the envelope is sealed press the Seal key and select Sealer Off If you are printing on a tape go to step 3 2 Turn the piece of mail around 180 degrees so that the meter stamp is in the lower left corner as shown here Then place the envelope on the feed deck with the flap facing down 3 To add more postage press the Mode key and select Key In Postage 4 Enter the additional amount using the numeric keys and press Enter Press the Start key If you are printing a tape press the Tape key 5 The additional postage prints on the envelope as shown here 6 If you print a tape apply the tape to the envelope below the existing meter stamp 4 26 SV60890 Rev G SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide To change the date 1 If you are printing the date correction on an envelope and if the en velope is sealed press the Seal key and select Sealer Off If you are printing on a tape go to step 3 2 Turn the piece of mail around 180 degrees so that the meter stamp is in the lower left corner as shown here Then place the envelope on the feed deck with the flap facing down Press the Mode key and select Key In Postage RY Enter the 00 00 for the postage value using the numeric keys an
123. ou select Mailing System Network Settings the system displays the following options e Get IP Address e IP Address e Subnet Mask e Default Gateway e MAC Address you cannot modify this 5 Select the parameter you want to edit and make the changes 6 Press Enter when complete 5 16 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Configuring High Low Funds Warnings Configuring Low Ink Warning SV60890 Rev G Setting the Low Funds Warning Value Use this option to set a value at which the mailing system warns you that the funds remaining in the meter are getting low 1 Press the Menu key on the control center select Set Up from the main screen and then select Basic Settings 2 Select Low Funds Warning 3 Enter the low value warning amount using the numeric keyboard 4 Press the Enter key Setting the High Value Warning for Key In Postage Use this option to set a value at which the mailing system warns you that you have entered a postage value that is more than the amount you are setting here This feature prevents you from accidentally printing a postage amount that is more than you need 1 Press the Menu key on the control center select Set Up from the main screen and then select Basic Settings 2 Select High Value Warning 3 Enter the high value warning amount 0 99 99 using the numeric keypad 4 Press the Enter key 5 Confirm that the high value warning amount
124. ount Balance wi Add postage to your postage Chapter 6 Adding Postage meter Print a report on an envelope Chapter 8 Printing a Report 8 2 or on a tape Order replacement supplies for your DM Series Digital Mailing System Chapter 11 Ordering Supplies ae B 3 B Operator Training Checklist Advanced Operations Place a check mark in the Done box when you complete the topic How to do the following Refer to Chapter and Section Page Done Change or advance the date Chapter 4 Meter Stamp Options 4 17 to be printed on your enve Date lope or tape this does not change your system s date Add advertisements to your Chapter 4 Meter Stamp Options 4 18 meter stamp Advertisement Add inscriptions to you meter Chapter 4 Meter Stamp Options 4 19 stamp Inscription Change the location on the Chapter 4 Meter Stamp Options envelope where you print the Print Position meter stamp Define presets so you can re Chapter 5 Defining Presets call specific settings on your mail system Use confirmation services Chapter 4 Using Confirmation adding barcode labels to Services your mail Clear the number of mail Chapter 4 Clearing the Batch pieces you have processed Count on your system Add a supervisor password Chapter 5 Setting Up a Supervisor to your system to prevent Password operators from performing certain operations like add ing postage or clearing the number of mail pie
125. ources SV60890 Rev G This section describes other sources of information available for the DM500 and DM550 Digital Mailing System Scale User Guide If you purchase an attached scale read this guide if you have questions about its operation Quick Reference Cards SV60801 Much of the information contained in the Operator guide such as how to set postage process mail or clear jams is summarized in the Quick Ref erence Card Set The cards are located in a slot in the Stacker module of your system Our Help Desk For a list of the Pitney Bowes web sites refer to the Pitney Bowes Contact Information List located at the front of this guide 1 3 1 Read This First What You Need to Know 1 4 Since your postage meter Postal Security Device is licensed by the United States Postal Service USPS you must follow a few basic require ments USPS Requirements Mail must have the correct date and postage amount in the meter stamp Metered mail must bear the ZIP Code location of the post office where the postage meter Postal Security Device is registered If you move to another ZIP Code location you must update the ZIP Code You can do this by calling your local Pitney Bowes district office Each time you refill your postage meter Postal Security Device through the modem the Postage By Phone Meter Payment System computer automatically performs a postal inspection If the postage meter in your mailing
126. ow to Print a Report 1 Press the Reports key 2 Select the report you want to print The report appears in the main dis play Press Enter 3 Depending on your particular system select one of the bulleted op tions below e If your system can only print using the internal mailing system printer press the Start or Tape key to print on an envelope or tape e Ifyou have an external printer and your report can only print to an external printer the system asks you to press Enter e If you have an external printer and your report can print to an exter nal printer or the internal printer the system asks you to Select a Printer 4 If you want to use the attached external printer select Attached Print er Press Enter If you want to use the system printer select Mailing Machine Press the Start or Tape key to print on an envelope or tape SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Reports Single Account The Single Account Report gives the total pieces of mail and the postage Report for a selected account After you select Single Account Report the last account used is displayed To view another account press the screen key for Select Another Account If you have re powered the system since the last time you processed mail the Select Account screen displays Use this screen to choose a specific account for the report Accounts can be printed even if they are inactive Screen Display Si
127. perating Guide Envelope Dimensions e BnB OF 11 inches 279 mm Minimum SV60890 Rev G C 5 Index A Accessories description 2 4 11 4 ordering 2 4 11 4 Accounting selecting the accounting type 7 13 set up mode 7 2 turning off accounting 7 13 Accounts accessing features 7 2 adding subaccounts to 7 5 changing name 7 5 7 7 changing number 7 5 changing password 7 5 changing status 7 7 checking Postage By Phone balance 6 7 clearing account information 7 10 deselecting 4 14 enabling disabling 7 8 explaining account structure 7 15 7 16 overview 2 4 selecting a period 7 8 selecting to print postage 4 14 transferring funds 7 11 Accounts key description 2 12 location 2 13 Account list report 8 8 AC adapter connector location 2 8 2 9 6 4 6 5 Adding fund to your postage meter 6 8 Advance Date storing ina custom preset 4 17 5 22 Advertisements included with system 11 4 ordering 2 4 11 4 selecting 4 18 Alpha keyboard description 2 13 location 2 13 Analog phone line definition 2 8 Analog phone line connection 2 9 6 4 6 5 Arrow keys description 2 13 location 2 13 on the main screen 4 2 5 2 Art card location 2 6 to perform updates 9 24 B Barcodes using for USPS Confirmation Services 4 23 Barcode scanner configuring 5 26 Batch count clearing or resetting 4 28 on the main screen 2 14 Budget Manager description 2 4 selecting 7 13 C Class key description 2 12 location 2 13 Cleaning exter
128. pes at all 7 Accounts Key Press to set up and edit accounts 8 Custom Preset Key Use this to choose frequently used system key settings for running different jobs 9 Menu Key Press to view the following settings and options e Meter Stamp Options e Set Up e Zero Scale e Maintenance e Turn Features On e Confirmation Services e Adjust Display Contrast 10 Funds Key Allows you to obtain the following information e Funds Available in postage meter e Funds Used e Total Pieces of mail processed by your mail system 11 Reports Key Offers a selection of different types of reports to run 12 Help Key Gives detailed information about a screen you are viewing 13 Numeric Keys Press numbered keys to enter postage amounts and weight You can also use these keys to select numbered options ap pearing in the display 2 12 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide The IntelliLinke Control Center continued SV60890 Rev G 15 16 17 18 19 20 Enter Key Press to enter the information you have selected for the mailing system Arrow Keys Moves you to new menus or scrolls menus and selects options Start Key Begins processing mail with the options you have selected Tape Key Allows you to print postage tapes for packages or pieces of mail that are outside the limits specified for mailing materials See Specifications in Appendix C of this guide for de
129. ports that show the charges for each of the subaccounts or sub subaccounts This is graphically illustrated on the following page using the above examples 7 15 7 Accounting Setup You can have all single top level accounts or you can mix both single and multi layered accounts The lowest level in the account structure is where charges are incurred An account or subaccount just like the subsubac count is the chargeable account when it s the last or single link in the structure Piece count totals and funds used are transferred among ac counts subaccounts and subsubaccounts when they are chargeable ac counts When you use an account to print postage you are using the chargeable account in a link of accounts e g Engineering Industrial Design Graph ics and Layout to draw from the meter s postage funds obtained through Postage By Phone When you view accounts or print reports you are being given information on funds used and pieces processed for each account in the hierarchal structure For example Engineering with totals for all its subaccounts and subsubaccounts The subaccounts e g Industrial Design show to tals for their subsubaccounts e g Graphics and Layout and User Friendly Testing and the subsubaccounts show their individual totals ACCOUNT Total funds used and pieces processed for all accounts below Engineering SUBACCOUNTS Total funds used Industrial and pieces pro Software Design cessed f
130. ppendix C of this guide for details Feed Deck This feeds the envelopes to the printer E Z Seal Solution Bottle This contains the E Z Seal solution used for moistening and sealing envelopes Interior of DM500 and DM550 System Under the Feed Cover E Z Seal Solution Bottle Postage Tape Top Release Jam Lever Thickness Adjustment Knob Lower Release Lever Feed Deck SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide The Mailing Ink Cartridge This contains the ink used to create the meter stamp System Interior Printhead This produces the meter stamp continued Interior of DM500 and DM550 System Under the Main Cover Printhead Ink Cartridge SV60890 Rev G 2 11 2 Meet the DM500 and DM550 Digital Mailing System The IntelliLink 1 Five Screen Keys The five keys directly to the left of the display Control Center screen allow you to select options displayed on the screen Lock Button If no account is selected this locks the IntelliLink Con trol Center 3 Normal Preset Key Returns you to the most commonly used setting Mode Key Press to choose from a variety of mail processing modes 5 Class Key Enables you to select the correct class for your mailing e g First Class Priority Media mail 6 Seal Key Allows you to moisten and seal envelopes with or without applying postage You can also choose not to seal the envelo
131. preloaded inscriptions Permit Mail Image Maximum number of images is 3 Maximum identifying image name length is 15 characters An option you may be able to purchase Not available on all systems Accounting DM500 DGF1 DEPO DM550 DHF1 DEP0 Features Standard 25 standard accounts or optional 100 or 300 accounts Accounting Optional Budget Budget Manager allows you to create more accounts with Manager higher levels of detail 1 This number identifies the feeder module portion of your system and is located on a label on the left side of the base 2 This number refers to the finishing printer module and is located on a label on the right side of the finishing base SV60890 Rev G C 3 C Specifications Specifications Mailing Materials continued Envelope Dimensions refer to envelope measurement figure on next page 3in x 5 in 76 2 mm x 127 mm postcard size 11 in x 13 in 279 mm x 330 mm in landscape orientation C5 envelopes can be processed when in portrait orientation e Standard envelope paper e Self mailers e Tri fold mail Pre sealed envelopes Envelope Flap Profiles e Commercial square and baronial e Executive e Monarch Weight of the piece of mail 5 or 10 lbs maximum for each piece depending on capacity of optional scale Tape Roll Width Either 4 in 102 mm or 5 inches 127 mm C 4 SV60890 Rev G DM500 and DM550 Digital Mailing System O
132. r Kit Wiper Blade and Printhead Kits USPS Confirmation Services SV60890 Rev G Moistener Kit 771 0 includes complete stripper blade assembly with brush in holder wick and protective grate DM Series Replacement Printhead 771 1 contains 1 printhead and 2 wiper blades per carton Replacement Wiper Blade 771 2 Delivery Confirmation Labels 639 6 Signature Confirmation Labels 639 9 E Certified Labels 639 5 USPS Confirmation Services Request Book 640 7 11 3 11 Supplies and Options Accessories You Can Order 11 4 Advertisements and Inscriptions Advertisements and inscriptions contain messages you can include in the meter stamp A number of standard advertisements and inscriptions are included with your mailing system You can order additional customized advertisements and inscriptions bear ing your personalized message by calling the Pitney Bowes Supply Line or visiting the Pitney Bowes web site Refer to the Pitney Bowes Contact Information List at the front of this guide for the Pitney Bowes Supply Line phone number and the web site addresses Advertisements included with your DM500 and DM550 Digital Mailing System Address Service Requested Recycle Return Service Requested Happy Thanksgiving Seasons Greetings Please Open Immediately United States Flag Urgent ADDRESS SERVICE RETURN SERVICE QUES QUES ggungs Season S AS PLEASE OPEN manana IMMEDIATELY ha ee A Recycle
133. ric key board 5 Press the Enter key The normal preset timer option allows you to specify how much time you want to allow the system to remain idle before it returns to the Normal Preset settings refer to Define Preset section in this chapter for more information on Normal Presets You can set this timeout for 0 1440 minutes in 1 minute increments The default timeout is 30 minutes 1 Press the Menu key and select Set Up 2 Select Basic Settings and then Timeouts 3 Select Normal Preset Timer 4 To set a timeout enter the number of minutes 0 1440 using the nu meric keyboard 5 If you want the system to stay at the last settings used select Never reset to Normal Preset 6 Press the Enter key Use this option to specify how much time to allow before the feeder stops after the last envelope is processed You can set this timeout for 5 90 seconds in 1 second increments The default timeout is 5 seconds This reduces the wear on your machine and acts as a safety measure if you leave the machine unattended 1 Press the Menu key and select Set Up 2 Select Basic Settings and then Timeouts 3 Select Feeding Timeout 4 Enter the number of seconds 0 90 using the numeric keyboard or press the screen key corresponding to Turn Rollers off Immediately or Run Until Stop key is Pressed 5 If you entered the number of seconds press the Enter key 5 19 5 Mailing System Setup 5 20 Timeout
134. rinted directly on a piece of mail or tape using a meter device in place of traditional glue or adhesive affixed stamps This type of postage requires a special form of indicia called an information based indicia IBI The US Postal Service s IBI Program IBIP is the program that makes printing of postage by a meter device possible Mail consisting of varying lengths and widths Press to choose from a variety of mail processing modes That part of the mailing system that dials the Pitney Bowes Postage By Phone Meter Payment System center and transfers information over the phone The part of the IntelliLink Control Center that you use to enter amounts and numbers See Supervisor Password A permit is a special postal mark used instead of the usual meter stamp imprint You open a permit account at the Post Office These permits provide you with special processing or discount rates The Pitney Bowes system that allows you to purchase postage over the phone line See Postal Security Device The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards The PSD is contained in the DM Series Digital Mailing System IntelliLink Control Center Tape on which reports or meter stamps are printed when a piece of mail is too large or small or too fragile to run through the mailing system A combination of mailing system settings you create and
135. riority class and the E Del Con service Your procedure may vary slightly depending on your class and service Place the piece of mail or package on the scale Press the Class key Select the class for example Priority u Se Select the service for example E Del Con As soon as you select the service a check mark appears in front of it Press the Enter key 6 At this point you are prompted to enter the 5 digit destination ZIP Code Use the numeric keyboard to enter the code 7 Press the Enter key and the Barcode screen appears 8 If this is the first time you are entering a confirmation service the screen is blank and you need to enter the entire barcode value If you have a barcode scanner you can scan in the number a If you have used the confirmation service before the next barcode value in the series of barcode labels appears minus the last digit b If you have used all of the labels in a series of barcode labels make sure you start with the top label with the lowest last 4 digits and not the bottom label with the highest last 4 digits If you have a barcode scanner you can scan in the number 9 If you are using a barcode scanner and have set up your system to au tomatically enter the barcode value see Setting Auto Enter in Chapter 5 in this guide go to step 10 If you type in the barcode value enter the last digit of the number from the label you will use Then press the Enter key to accept t
136. row key and select Scale Rates 2 Select Class if new Piece e To clear the class information select Clear set class to none e To retain the class information select Retain use previous class 3 The system returns to the Scale Rates Set Up menu 5 9 5 Mailing System Setup Scale Rates Destination if New Piece Scale Rates Destination if New Class Scale Rates ZIP Zone Prompt 5 10 Use this option to set the system to clear the destination ZIP or Zone code for each piece of mail weighed or to keep the last class used 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates Select Dest if new Piece To clear the destination select Clear set class to none e To retain the destination select Retain use class destination The system returns to the Scale Rates Set Up menu Use this option to set the system to clear the destination ZIP or Zone code each time you change the class of mail or to keep the last destination ZIP or Zone code used 1 Press the Menu key on the control center and select Set Up Press the down arrow key and select Scale Rates Select Dest if new Class To clear the destination select Clear set destination to none e To retain the destination select Retain use previous destination The system returns to the Scale Rates Set Up menu This feature may be offered as a standard or optional feature and is not available
137. rtain period of inactivity or when you power up the system restores the normal preset settings 6 Press the Enter key to return to the main screen 5 21 5 Mailing System Setup 5 22 Defining Presets continued How to Define Custom Preset Values 1 Enter the values for the mail job for example the weighing mode the postage value class and carrier etc that correspond to the values you want to be able to call up in the future by selecting a custom preset key For example you may want to define a set of conditions so that the envelopes are sealed only no postage applied NOTE Proceed as if you were actually running a job Select the mode and class and service etc By doing this you are entering the values that you will use for the normal preset Refer to Chapter 4 Running Mail in this guide for more information on selecting mode and class Press the Custom Presets key Press the right arrow key Select Store Current Setting to Preset A list of presets starting with 0 Normal appears Select one of the presets that has not been defined yet These presets are named Available To change an existing preset refer to How to Edit a Cus tom Preset Value in this section oe amp pp 6 The system prompts you to Enter New Preset Name 7 Type in the name using the alphanumeric keys 8 Press the Enter key The View Preset screen appears and displays all of the values you defined in this session
138. s Waiting for Env Timeouts Transaction Timer This option allows you to specify how long the system will continue to feed mail placed on the feed deck without having to press the Start key You can set this timeout for O 90 seconds in 1 second increments The default timeout is 20 seconds 1 Press the Menu key and select Set Up Select Basic Settings and then Timeouts Select Waiting for Env Enter the number of seconds 0 90 using the numeric keyboard Press the Enter key oe Te This option is available only if your mailing machine is connected to the AccuTrac Mail Accounting system Use this option if you routinely batch your mail runs This option allows you to specify how much time to allow the system to remain idle before it ends the current accounting transaction You can set this timeout for 10 65520 in 1 second increments The de fault timeout is 14 400 seconds 1 Press the Menu key and select Set Up Select Basic Settings and then Timeouts Select Transaction Timer Enter the number of seconds 10 65520 using the numeric keyboard Press the Enter key a 63 Mm SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Q Defining Presets SV60890 Rev G You can define up to 10 sets 0 9 of preset mailing system values with each set having different values for such items as the account name post age value class carrier a special service a mode such as Atta
139. s and inscriptions refer to Chapter 11 Supplies and Op tions in this guide When you order additional advertisements or inscriptions you receive an art card which you insert into a slot on the side of the IntelliLink Control Center Once installed you can select an advertisement or inscription when you run mail You can print a permit on a piece of mail instead of a meter stamp A per mit is a postal mark containing a permit number that provides you with special processing or discount rates You get the permit s from the US Post Office and the permit artwork from Pitney Bowes For information on ordering permits refer to Chapter 11 Supplies and Options in this guide SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Parts of the Mailing System Mailing System Exterior SV60890 Rev G This section describes the parts of your DM500 and DM550 System and includes e The Mailing System Exterior e The Mailing System Interior e The IntelliLink Control Center e The Main Screen IntelliLink Control Center This contains the screen and keypad for communicating with the mailing machine and the built in postage meter Postal Security Device Feed and Main Covers Protect moving parts and prevent foreign objects from entering the machine The feed cover protects the feeder and the main cover protects the transport area Thickness Adjustment Knob You use this knob to adjust for the thick
140. s fails to correct the problem you need to change the printhead and wiper METODO NS ada Tal Z ge d Ira k 5 gt PITNEY BOWES ely PARMA blade assembly it uN PRA PELTA Y AQQADSTODS lanaa 2000 Refer to Changing the Printhead and Chang Least NAILED FROM ZIPCODE 00484 ing the Wiper Blade Assembly sections in Chapter 9 in this guide If this fails to correct the problem call the Help Desk Refer to the Pitney Bowes Con tact Information List in this guide SV60890 Rev G 10 7 10 Troubleshooting Problems Adding Postage to Your Postage Meter Description Possible Causes Refill operation fails Phone line is not connected to an Reconnect the phone line to the back of the when IntelliLink Con analog line or is loose IntelliLink Control Center trol Center is on or off the mailing system Phone cord is damaged Check phone cord for damage cuts or crimps and replace if necessary Problem with the phone line Test the main phone outlet and repair if necessary You are using the wrong Postage Contact the Help Desk for correct number By Phone Meter Payment Refer to the Pitney Bowes Contact Informa System telephone number tion List in this guide for the phone number of the Help Desk The Help Desk may also provide you with a local number to use for Postage By Phone System To change the Postage By Phone System number refer to Phone Network Set Up PB Phone section in Chapter 5 of this guide R
141. s injury CAUTION Alerts you to conditions or practices that could cause damage to the equipment or to the material being run IMPORTANT Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly NOTE Provides a comment or explanation of the associated topic FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device pur suant to part 15 of the FCC rules These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment This equipment gener ates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause interference to radio communications Operation of this equip ment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense Use only a shielded interface cable to operate this equipment with a scale or other peripheral device CAUTION Changes or modifications to this equipment not expressly approved by the party responsible for compliance Pitney Bowes could void the user s authority to operate the equipment ii SV60890 Rev G FCC Compliance of Modem This equipment complies with Part 68 of FCC rules The label on the equipment cover shows the FCC registrati
142. s section If a country is required you are prompted to select it Press Enter to accept For more information refer to Selecting a Country in this sec tion If special services are available with the class you select they are dis played Even if you do not want any special services press the Enter key to confirm the class Press the Tape key to print a postage tape To apply postage to a piece of mail place it on the feed deck and press the Start key 4 15 4 Running Mail 4 16 Selecting ZIP Codes and Zones Select a Country If your postal rate or special service requires a ZIP code or Zone you are prompted to enter it The system prompts you for either the ZIP Code or Zone for details see Setting Up the Scale Rates ZIP Zone prompt sec tion in Chapter 5 of this guide 1 When you select a class you may be prompted to enter the ZIP Code or Zone To access the Intra BMC Package Services Parcel Post rates enter only the first 3 digits of the ZIP Code To access the Inter BMC Package Services Parcel Post rates enter all 5 digits of the ZIP Code Press Enter If your class requires you to select another country 1 A list of countries appears in the display You can scroll through the countries e Using the up down arrows e Typing in the first few letters of the country until you get a match e Typing in the numeric code for that country Select the country you want SV60890 Rev G
143. st of problems you may encounter while using Troubleshoot your DM Series System your DM Series Review the problems and if you are unable to find a solution call the Help Desk or you can schedule a request for service at our web site Refer to Digital Mailing the Pitney Bowes Contact Information List at the front of this guide for the System phone number of the Help Desk and the web site addresses Envelope Sealing Problems Envelope s not sealing No E Z Seal Sealing Solution in or not sealing properly the bottle or bottle is placed incor rectly Moistener brush is dirty or worn Envelopes are not positioned on the feed deck correctly or side guide is out too far Envelope flap dimensions are not within the acceptable range 10 2 Remove the E Z Seal solution bottle and refill or reposition the bottle Refer to the E Z Seal Maintenance section in Chapter 9 of this guide Replace or clean the moistener brush Refer to the Cleaning or Replacing the Moistener Brush section in Chapter 9 of this guide Place envelopes with the flap down on the feed deck against the rear wall as shown here Push the side guide close to the envelope or stack of envelopes but not to the point where it is touching the envelopes Leave about 1 16 clearance the thickness of a dime Side guide Use envelopes with flap depths between 1 and 3 25 4 mm and 76 2 mm Se Flap Depth SV60890 Rev G DM500 and
144. t pattern still has broken or miss ing lines you may need to replace the ink cartridge see Replacing the Ink Cartridge or printhead see Changing the Printhead If the test pattern is ok go to step 10 10 Press the left arrow key to return to the postage screen You can clean the printer nozzle at any time by following these steps Ais 2 3 From the IntelliLink Control Center press the Menu key Select Maintenance Select Clean Printer Nozzle The Cleaning Print Nozzle screen dis plays until the cleaning operation completes Once the cleaning operation completes the Print Test Pattern screen appears Print a test pattern as described above in Printing a Test Pattern to verify that you can print a clean and clear meter stamp Repeat this operation at least one more time SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Replacing the Low Ink Order Ink appears on the IntelliLink Control Center main Ink Cartridge screen when there is only enough ink for approximately 10 days of mailing You can choose to ignore this warning refer to the Configuring Low Ink Warning section in Chapter 5 in this guide Your actual ink usage will vary depending on whether you routinely print advertisements or inscriptions and how may pieces of mail you print per day Low Ink displays approximately two days before the ink runs out You can print about another 300 meter stamps
145. tage on envelopes 3 3 4 9 on tape 3 4 4 7 Printing tapes 3 4 Q Quick Reference Card definition 2 5 location 2 6 R Rates adding ZIPs to zero zone 5 11 setting up discount codes 5 11 Reports account list 8 8 data capture 8 13 error 8 11 funds 8 9 job 8 12 last 5 refills 8 6 multi account summary 8 4 overview 2 4 permit mail 8 8 selecting a 8 3 single account 8 3 system setup 8 10 Reports key description 2 12 location 2 13 S Scales password protecting setup 5 6 procedures for setting up 5 8 setting up attached scale 5 8 setting up autoscale 5 9 setting up ZIP code prompt 5 10 setting up Zone prompt 5 10 weighing problems 10 9 10 10 Scanner configuring the barcode scanner 5 26 Index Screen keys description 2 12 location 2 13 Seal key description 2 12 location 2 13 when running mail 3 2 4 6 Side guide adjusting for mail 3 3 4 6 correct setting 4 6 location 2 6 Single account report 8 3 Specifications mailing materials C 4 width of tape rolls C 4 Stacker definition 2 5 Start key description 2 13 location 2 13 Subaccount add 7 5 7 6 Subsubaccount add 7 5 Supplies ordering 11 2 System Setup Report 8 10 T Tape installing 9 3 ordering 11 2 specifications C 4 Tape key description 2 13 location 2 13 when printing tapes 3 4 Thickness adjustment knob description 2 5 location 2 6 2 10 possible problems 10 3 10 4 settings 2 10 Timeouts display sleep 5 18 feeder 5 19 normal preset 5 19 tra
146. tails Stop Key Ends a mail or tape processing job in progress Clear Key Clears an entry or takes you back one screen Alpha Keyboard Use to enter accounts and other setup information This keyboard is under a cover that opens for access Key in Postage mena T A Ci 00 370 Account Engineering ir Presorted st Class Fi Class First Class Zip Zone 06850 0123 0 0 0 0 00 0 0 8 0 C6 2 8 06086060 Shift Space Symbol POSTAGE SKPHONE 2 13 2 Meet the DM500 and DM550 Digital Mailing System The Main The content of the main screen depends upon the current mode of the Screen machine Main screens are the only screens that contain a meter stamp replica area and a main status area The main screen enters a sleep mode after a certain period of inactivity Pressing any key wakes up the system and shows the last screen on the display or the one corresponding to the Normal Preset settings refer to Define Presets in Chapter 5 in this guide for more information 1 Advertisement Display The optional message to be printed on the envelopes or tape if selected 2 Account The optional account number or name charged with post age 3 Class The class you selected for the piece of mail 4 Main Status Area Important information such as warnings or help or navigation tips For example if you select a class a message appears in this area 5 Weight Display Area
147. tch number 4 28 description 2 12 location 2 13 Funds report 8 9 H Help Postage By Phone System 6 2 Quick Reference Guide 1 3 SV60890 Rev G High funds warning description 5 17 setting up 5 17 Ink cartridge location 2 11 ordering 11 2 replacing 9 15 9 16 Inscriptions included with system 11 4 ordering 2 4 11 4 selecting 4 19 Inspections notification of 1 4 6 2 required by USPS 6 2 IntelliLink Control Center connected to remote analog line 2 9 definition 2 3 2 5 keys 2 12 2 13 location 2 6 main screen 2 14 IntelliLink Control Center ICC connected to remote analog line 6 5 J Jams clearing envelope in feed deck 10 4 clearing envelope in transport 10 5 Jam release levers description 2 10 location 2 10 10 4 Job report 8 12 K Key in Postage when to use 4 4 L Language options 5 4 select 5 4 Last 5 refills report 8 6 Loading a tape roll 9 3 Lock button description 2 12 location 2 13 Low funds warning description 5 17 setting up 5 17 Index M Mail determining the postage mode 4 4 4 5 preparation 3 2 4 6 quick setup and start 3 2 selecting the postage mode 4 8 Mailing materials C 4 Mailing system art card slot 2 5 covers 2 5 description 2 5 feed deck 2 5 on off switch 2 5 platform scale optional 2 5 side guide 2 5 stacker 2 5 transport release knob 2 5 Maintenance cleaning the exterior 9 2 cleaning the printer nozzle 9 14 moistener brush assembly 9 6 cleaning replacing the br
148. tes Chapter 5 Scales Rates Attached Scale Chapter 5 Scales Rates Auto scale Chapter 5 Scales Rates Diff Weigh Trip Weight Chapter 5 Scales Rates Class if New Piece Chapter 5 Scales Rates Destina tion if New Piece Chapter 5 Scales Rates Destina tion if New Class Chapter 5 Scales Rates ZIP Zone Prompt Chapter 5 Scales Rates Intra ZIP Chapter 5 Scales Rates Add ZIPs to Zone 0 Chapter 5 Configuring High Low Funds Warnings Chapter 5 Configuring Low Ink Warning B 5 B Operator Training Checklist If You Need To Change Your System Setup continued Place a check mark in the Done box when you complete the topic How to do the following Refer to Chapter and Section Page Done Change timeouts on your DM Chapter 5 Configuring System system including e set how long the main screen can remain inac tive before turning off set how long your system can remain inactive be fore it shuts down power to the printer and the meter set how much time to wait before your system restores the default or normal preset values set up how much time to wait before the feeder stops after the last enve lope is fed set up how much time the system will continue to feed mail placed on the feed deck without having to press the Start key Set up your system for a Chapter 5 Configuring the 5 26 barcode scanner Optional Barcode Scanner B 6 Timeouts Chapter 5 Con
149. the pieces of mail you are feeding A plastic material used for envelopes The Unites States Postal Service Part of the printing assembly that wipes excess ink off the printhead A ZIP Code is a numeric code used by the USPS to identify general and specific geographic areas in the United States A 9 digit numeric code incorporating the original 5 digit ZIP Code a hyphen and 4 additional digits The first 5 digits identify the delivery office The 4 digit add on identifies specific delivery segments A 7 B Operator Training Checklist B 2 Learning About Your System Place a check mark in the Done box when you complete the topic Learning About Refer to Chapter and Section Page Done System controls connections Chapter 2 Parts of Mailing System 2 5 and their locations The IntelliLink Control Chapter 2 The IntelliLink Control 2 12 Center and the main display Center screen DM Series Digital Mailing Appendix C Specifications C 2 System throughput Mailing material you can Appendix C Mailing Material C 4 use with your DM Series System How to get technical phone Pitney Bowes Contact Information support List How to get information on the Pitney Bowes Contact Information web List Critical safety information Chapter 1 Safety Requirements 15 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Basic Operations Place a check mark in th
150. the appropriate option SV60890 Rev G a Edit Account Name Select this to change the name of your ac count Only the chargeable account name can be changed A new account with its own subaccounts subsubaccounts is necessary for new high level account names b Status Select this to change the account s status to Active or In active Pressing the screen key for Status switches between active and inactive c Reset Account Select this to clear all number of pieces and funds in this account When you select this the system prompts you to print a report of the account data Once cleared the data are unrecoverable To keep a record of your data select Print Re port then select Reset to clear the data Before you can reset or clear individual accounts you must enable this feature Refer to O Turning Individual Reset Accounts On or Off in this chapter d Change Add Password This option allows you to change an existing password or create one for this account Passwords are case sensitive can be alphanumeric and must be at least four characters You are prompted to confirm the new or modified pass word NOTE Before you can create or change a password you must enable this feature Refer to Turning Account Password Protection On or Off in this chapter 7 7 7 Accounting Setup Setting an By default your mailing system does not have an account period set If Account you set an account period when yo
151. ther the external modem or the internal analog connector to the analog telephone line Connect the A C Adapter P N 1C85005 to the back of the control cen ter and plug it into an AC outlet Refer to the figure below AC Adapter plugged into IntelliLink Control Center eee Internal analog line fo PCN 1DXX only External USB Modem Cable Telephone Cord for Analog Line E PCN 1CXX 26 AWG External Modem y 6 5 6 Adding Postage 6 6 Connecting Your Postage Meter to an Analog Phone Line continued Checking Available Funds in Your Postage Meter 6 N Add or check your postage funds as described in Checking Your Postage By Phone Meter Payment System Account Balance in this chapter Reinstall the IntelliLink Control Center by sliding it into the docking station on top of the mailing system until you hear it click into place Turn the power back on If you are not sure if you have enough money to run mail or print tapes you should check the amount of money funds in your post age meter To check available funds in your meter 1 2 3 Press the Funds key The amount of funds available in your postage meter displays in the main screen To print this amount on an envelope place an envelope on the feed deck and press the Start key To print on a tape simply press the Tape key The system returns to the mailing screen If you do not have enough postage funds in your meter
152. ting 10 6 Possible Causes 1 Adhesive is left on the leading edge of the new tap roll or the leading edge of the tape is rolled or folded under the tape roller The Postage Mode is set to Seal Only Postal inspection is required Your mailing system performs an auto matic postal inspection every time you do a refill If you have not done a refill in the last 120 days you will not be able to print postage Your postal rate or special service requires a ZIP or Zone Code Lift the feed cover Select Unload Tape from the screen The system backs the tape out of the tape slot If the system fails to back the tape out of the slot gently pull the tape out of the slot Cut off the portion of the tape that is rolled over or crimped Make sure the leading edge of the tape is completely covered with the protective backing and that you have a clean straight cut Put the tape back in so that it feeds from the bottom of the roll to the right The protective backing on the tape should be facing down Pull about 12 inches of tape from the end of the roll up toward the cover and then loop it down into the slot Feed the tape back into the tape slot From the Out of Tape screen select the Press Tape to feed tape screen key to feed the tape through the machine The machine automatically cuts off the excess tape Close the feed cover If this problem persists call the Help Desk Refer to the Pitney Bowes Contact
153. ting Software SA system or is part of the Business Manager system refer to the documentation provided with these applications e For the Budget Manager refer to SV60957 e For the AccuTrac Mail Accounting System SA refer to SV60514 e For Business Manager refer to SV61178 For information on your system s accounting features or if this is the first time you are setting up accounts and would like some examples of ac counting structures and hierarchy see sections Your Accounting System Features and Account Structure and Hierarchy at the end of this chapter To begin using the account setup procedures go to Using the Account Setup Procedures starting on the next page 7 3 7 Accounting Setup Using the Account Setup Procedures Before Using the Setup Procedures 7 4 The following is a list of all the account setup procedures For details on each procedure refer to the section number listed here Viewing Accounts or Subaccounts Creating Accounts and Subaccounts E O 9 7 1 Ifyour system has a supervisor password set up you must enter that password before you can enter the account setup mode NOTE Passwords are case sensitive 2 If you have not set up any accounts yet as soon as you press the Accounts key on the control center the system prompts you for the supervisor password As soon as you enter the password the system displays the Set Up Accounts screen 3
154. tion requirements If you have questions call the Postage By Phone System number Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number The United States Postal Service USPS also requires for security rea sons that the meter keys expire after 3 6 years Meter keys are crypto graphic codes that your system uses to protect your funds during printing and when connecting to your account When the meter keys expire the system reports that a rekey operation is required To rekey your meter perform a refill This upgrades the keys If you do not perform a refill within three months of the rekey message the system locks the meter and does not allow you to print postage You may still perform a refill to upgrade the keys and resume operation SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Managing Your Postage Funds SV60890 Rev G Refer to the appropriate section listed here for checking funds and account balances and adding postage when using the Postage By Phone Meter Payment System Connecting Your Postage Meter to an Analog Phone Line Re fer to this section to see how to connect your postage meter to an analog line This shows the recommended connections for when the analog line is close to your mailing system and when you have to remove the IntelliLink Control Center and take it to a remote location to see if you have sufficient funds
155. uch as a wall switch a power strip or unplugging from a wall outlet will result in higher than nor mal ink consumption and could damage your mailing system YES 1 8 SV60890 Rev G 2 Meet the DM500 and DM550 Digital Mailing System Introducing the Mailing System Features and Benefits Energy Star Rating Postage Meter 2 2 The DM500 and DM550 System is an easy to use digital mailing sys tem you can tailor to satisfy the unique requirements of your organization This system e Automatically feeds a stack of mail e Moistens and seals the envelope flaps e Imprints the correct postage amount e Stacks the finished mail The following section provides a summary of the main features and ben efits of the DM500 and DM550 Systems OR As an ENERGY STAR Partner Pitney Bowes has determined we that the DM500 and DM550 Systems meets the ENERGY STAR guidelines for energy efficiency This system automatically enters a low power state called a sleep mode if you don t use it for a while This keeps energy consumption low while maintaining the high state of readiness you expect from Pitney Bowes mailing equipment U Pitney Bowes is committed to designing and manufacturing energy ef ficient equipment because it lowers your operating costs and helps pre serve the environment Office equipment is the fastest growing electricity load in the commercial buildings sector The U S
156. unting Type in this chapter for more information 7 8 SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Deleting Accounts and Subaccounts Turning Account Password Protection On or Off SV60890 Rev G When you delete an account you remove its data completely That data is then unrecoverable Make sure you do not need the account s data before you delete the account To delete an account 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Account screen 3 Scroll down and select Delete Account 4 Alist of your accounts appear You can only select a chargeable ac count to delete The selected account subaccount and or subsub acount along with its postage and pieces of mail is deleted EXAMPLE The subaccounts appear in the display as two separate accounts under the main account title Engineering Software Engineering Industrial Design 5 As soon as you select an account the system prompts you to print a report Once you delete an account its data cannot be retrieved To keep a record or your account data select Print Report then select Delete By turning passwords on you can protect each account from unauthorized access NOTE Before you can turn account password protection on or off you need enable the supervisor password protection feature Refer to Setting up a Supervisor Password in Chapter 4 of this guide for more informati
157. ur system reaches the end of that pe Peri riod you need to reset clear all of the data in the accounts before you eriod can process mail again To set an account period 1 Press the Accounts key 2 Press the right arrow key to enter the Set Up Accounts screen 3 Select Accounting Period 4 Select the appropriate accounting period none weekly monthly quar terly twice a year or yearly 5 The system calculates the cutoff date If you want to type in another cutoff date press the clear button and enter a cutoff date using the for mat MM DD YYYY EXAMPLE If you selected a monthly accounting period and entered a cut off date of 03 31 2004 as soon as your system reaches April 1 2004 12 01 a m you must reset clear your account data Your machine prompts you to do so at startup Once you reset the accounts the system automatically resets the cutoff date to 04 30 2004 6 Press Enter Turning To turn the standard accounting package provided with your system on or Standard ar Accounting On or Off L Press the Accounts key Press the right arrow key to enter the Set Up Accounts screen Scroll down and select Accounting To turn on the system s standard accounting select Standard To dis able or turn off standard accounting select Off gt 9 NOTE If your system is connected to other accounting systems those sys tems also appear as options Refer to 112 Selecting an Acco
158. ure here 1 2 3 Press the Menu key and select Set Up Select Take Meter Out of Service Select Transfer Funds from Meter This transfers the funds from your meter back to your account The system transfers the funds and displays the amount transferred To print this amount on an envelope place an envelope on the feed deck and press the Start key To print on a tape simply press the Tape key Adding an You can connect a Pitney Bowes external laser printer to your mailing Optional system To add this optional external printer all you need to do is plug the Printer USB connector from the printer into one of the two upper most USB con nectors on the back of the mailing system base Your mailing system rec ognizes the printer shortly after you plug it into the base The dual USB ports are located on the right back corner of the system base as shown here SV60890 Rev G Dual External Device USB Ports 5 25 5 Mailing System Setup 114 Configuring 5 26 the Optional Barcode Scanner If you have an optional barcode scanner attached to your DM500 Mand DM550 Digital Mailing System you can configure it to scan in account names or account codes if you are using the optional Bud get Manager or Business Manager accounting systems NOTE 1 You cannot scan in account names using a barcode scanner if you are using the Standard Accounting package provided with your system NOTE 2 You can use a barcode s
159. ush 9 6 cleaning replacing the wick 9 8 printing a test pattern 9 13 replacing the E Z Seal 9 5 replacing the ink cartridge 9 15 replacing the printhead 9 18 replacing the tape 9 3 replacing the wiper blade assembly 9 22 Main screen advertisement display 2 14 description 2 14 postage indicia 2 14 status area 2 14 Menu key description 2 12 location 2 13 using to change elements on mail 4 17 Meter stamp change the elements of 4 17 on the main screen 2 14 Modem advanced connection settings 5 16 connecting to control center 2 8 6 4 determining which connector to use 6 4 selecting dialing sound 5 14 5 15 setting up 5 12 Mode key description 2 12 location 2 13 using to select postage mode 4 8 when running mail 3 3 Moistener brush assembly 9 6 cleaning replacing the brush 9 6 cleaning replacing the wick 9 8 cleaning the tank 9 9 location 9 7 tank location 9 8 Moistener kit ordering 11 3 Multi account summary report 8 4 N Navigating hints running mail 4 2 setting up accounting 7 2 setting up mailing system 5 2 Normal preset key description 2 12 how to set up 5 21 location 2 13 Normal preset timeout 5 19 Numeric keys description 2 12 location 2 13 O On off switch location 2 6 Ordering supplies 11 2 E Z Seal 11 2 ink cartridges 11 2 tape 11 2 P Passwords changing account password 7 7 protecting mail operations 5 6 setting up for each account 7 5 setting up supervisor 5 6 turning on off for accounting 7
160. ve your account number ready and call the Postage By Phone System number Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number The postage meter on your mailing system is a Postal Security Device PSD that incorporates the latest technology approved by the United States Postal Service to secure funds This technology eliminates the need to perform physical inspections thereby making the system easier and more convenient to use The PSD contains the funds and performs all of the calculations necessary to print meter stamps that comply with the latest USPS standards The United States Postal Service USPS licenses your meter and re quires a modem inspection of the meter Each time you refill your meter or check your Postage By Phone System account balance the Pitney Bowes Data Center automatically performs a postal inspection If the meter in your mailing machine has not detected a modem refill transaction in 90 days the message Inspection Due displays on the IntelliLink Control Center main screen If the meter has not detected a refill in 120 days the message Inspection Required displays and you cannot use your meter In either case you must perform a refill If you don t need to add funds at this time check your Postage By Phone System account balance see Checking Your Postage By Phone Meter Payment System Account Bal ance in this chapter This satisfies the inspec
161. ver the entire report must be printed on an at tached printer It provides information on Serial Numbers Meter IntelliLink Control Center Meter Stamps Base and Postal Security Device Software Versions IntelliLink Control Center Postal Security Device Scale Software Rates Module Downloaded Features Features Rates Software Scale Capacity Number of Uploaded Re cords Funds and Piece Information Funds Used Funds Available Control Sum Total Pieces Batch Value Batch Count Warning Values High Value Low Funds Maximum Settable Value Time Settings Time Zone Offset Daylight Time Offset Daylight Savings Clock Drift Adjustment Date Advance Time Advertisements Advertisement ID and Name Inscriptions Inscription ID and Name Accounting Set Up Accounting Feature on off System Passwords Number of Accounts Modem Set Up Dial Out Prefix Dial Method Local Number Pitney Bowes Number PBP Account Initialization String Scale Settings Adjustment for Motion AutoScale Trip Weight Units Origin Location Code AutoClear Clear Zone If New Class ZIP Zone Prompt BMC In tra ZIP Add ZIPs to Zone Discount Code Min Confirmation Service Scale Capacity Presets SV60890 Rev G DM500 and DM550 Digital Mailing System Operating Guide Error Report SV60890 Rev G This feature may be offered as a standard or optional feature and is not available on all Pitney Bo
162. wes solutions Please contact your local account representative to determine if this option is accessible on your system The Error Report lists the last ten errors in chronological order with the most recent error at the top It prints on an envelope or tape strip Screen Display Error Report Date Location Error ID lt Date gt lt Time gt lt Location gt lt Error Code gt lt Date gt lt Time gt lt Location gt lt Error Code gt lt Date gt lt Time gt lt Location gt lt Error Code gt lt Date gt lt Time gt lt Location gt lt Error Code gt Printed Report The Error Report gives the following information e Date report printed e Time report printed e Meter Stamp Serial Number The Error Report lists the following information for each error Error Date e Error Time Error Identification e Locaiton Where in the system the error occurred Page Numbers 8 11 8 Reports Job Report 8 12 This feature may be offered as a standard or optional feature and is not available on all Pitney Bowes solutions Please contact your local account r epresentative to determine if this option is accessible on your system The Job Report summarizes a job that is processed in a mode that did not dispense funds It can be printed on an envelope or tape Screen Display Job Report lt Account Name gt lt SubAccount gt lt Sub SubAccount gt Account Number lt Account Number gt Pieces
163. when you complete the topic What to do if the following occurs Envelopes are not sealing correctly Envelopes are not feed Chapter 10 Envelope Feeding ing correctly or are getting Problems jammed Tape is jamming Chapter 10 Tape Feeding Prob 10 6 lems 1 Cannot add postage to your Chapter 10 Problems Adding 10 8 meter Postage to Your Postage Meter Difficult to read the display Chapter 10 Display Problems Getting erratic readings from Chapter 10 Weighing Problems the scale ina 0 Postage is not printing Chapter 10 Printing Problems 0 6 correctly 0 B 8 SV60890 Rev G C Specifications Specifications C 2 Dimensions DM500 DGF1 DEPO DM550 DHF1 DEPO and Weight Size inches 35L x 15H x 19W w o Stacker Size mm 889L x 381H x 483W w o Stacker Weight bs A Weight kgs Electrical and DM500 DGF1 DEP0 DM550 DHF1 DEPO Power Electrical Power 120 240 Requirements VAC 1 Hz Power 145W Consumption Operating DM500 DGF1 DEPO DM550 DHF1 DEPO Conditions Temperature Min 40 04 Max 100 43 Range F C Relative Humidity Min 8 Max 95 Capacities and DM500 DGF1 DEP0 DM550 DHF1 DEPO Features Feeder Type Automatic with deskew Feeder Deck 4 inches 102 mm for a stack of mail Capacity Side Guide Storage Fluid in Enough to seal approximately 3000 pieces of mail Storage Tank
164. you need to combine multiple barcode scans into a single barcode use Barcodes this setup option For example the typical barcode scanner can only ac cept a maximum of 30 characters If you want to scan an account name that contains more than 30 characters say 50 characters you add a join character at the end of the first 30 characters These first 30 characters with the join character at the end would be on the first line and the sec ond 20 characters would be on the second line When you scan these two barcode lines the system will combine them into a single barcode account value To select the character to join multiple barcode scans 1 Press the Menu key on the control center then select Set Up 2 Press the down arrow key and then select Barcode Scanner 3 Atthe Barcode Scanner Setup menu select Concatenate Scans 4 Alist of possible join character options is displayed Select the char acter you use to combine the barcode values 5 As soon as you make your selection the Barcode Scanner Setup menu reappears You can make other selections or press the left arrow key to return to the Set Up menu The following is an example using a symbol as a join character SCANNERTEST BARCODE ACCOUNT When you scan in these 3 barcodes the system will combine them into a single barcode value NOTE When creating your own barcodes create them in uppercase If you cre ate them
165. zardous parts If any components are dropped or otherwise dam aged report such damage to your Pitney Bowes customer service rep resentative Keep fingers long hair jewelry neck ties and loose clothing away from moving parts at all times When removing jammed material avoid using too much force to pre vent personal injury and damaging equipment To prevent overheating do not cover system vent openings When lifting covers wait for all parts to stop moving before placing hands near feeder path or printer Do not remove covers as they enclose hazardous parts that should only be accessed by a Pitney Bowes Service Representative Use only Pitney Bowes approved supplies e g inks tapes and clean ers Call the Pitney Bowes Supply Line listed in the Pitney Bowes Contact Information List at the front of this guide Always follow the specific occupational safety and health standards prescribed for your workplace 1 5 1 Read This First Safety NOTE Your mailing system requires annual cleaning by a Pitney Bowes service Requirements representative For continued safe operation contact your local Pitney Bowes continued office for a scheduled cleaning If you use an AC adapter to power the meter when it is off the mailing ma chine base e Use only the AC adapter designed specifically for the IntelliLink Con trol Center on the back of the DM500 and DM550 Digital Mailing System Third party AC adapters may damag

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