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PayPal Payflow - 2009 - Link User's Guide

1. TABLE A 2 RESULT values for communications errors Continued RESULT 104 105 106 107 108 109 111 113 Description Unexpected transaction state Invalid name value pair request Invalid response format This XML Pay version is not supported The server certificate chain did not validate Unable to do logging The following error occurred while initializing from message file lt Details of the error message gt Unable to round and truncate the currency value simultaneously Payflow Link User s Guide 41 42 Transaction Responses RESULT Codes and RESPMSG Values AVS Result Codes IMPORTANT The AVS result is for advice only Banks do not decline transactions based on AVS does not operate for manual transactions the AVS result you make the decision to approve or decline each transaction You must manually check the results of each manual transaction to view its AVS result and to act on it appropriately For US cardholders the Address Verification Service AVS compares the submitted street address and zip code with the values on file at the cardholder s bank AVS is supported by most US banks and by some International banks The International AVS response IAVS indicates whether AVS response is international Y USA N or cannot be determined X Payflow Pro client version 3 06 or later is required Processors that Support AVS PayPal supports the AVS services as listed in the table be
2. TABLE 5 3 Result values supporting the amount control Processing Platform American Express Phoenix American Express Brighton First Data Merchant Services Nashville First Data Merchant Services South Global Payments Central Global Payments East Elavon Formerly Nova Paymentech Salem New Hampshire TSYS Acquiring Solutions Formerly Vital Processing Services RESULT Values Available for Testing 0 12 13 104 1000 0 12 13 104 0 12 13 104 0 4 5 8 12 13 23 24 104 111 114 1000 0 4 5 12 13 23 24 30 100 104 114 1000 0 12 13 104 0 12 13 104 0 4 12 13 23 104 114 1000 In some cases you may get the results shown in Table 5 4 using the result code plus 1000 even though this table suggests another means of obtaining the result code TABLE 5 4 Obtaining PayPal result code Result 0 12 13 19 23 24 Definition Approved User authentication failed Invalid tender Invalid transaction type Invalid amount Declined Referral Original transaction ID not found Invalid account number Invalid expiration date How to test using Payflow Link Use an AMOUNT of 1000 or less Credit C and Force F transactions will always be approved regardless of dollar amount or card number se an invalid PWD GG Jse an invalid TENDER such as G Jse an invalid TRXTYPE such as G e Jse an invalid AMOUNT such as 1 a se an AMOUNT
3. Testing RESULT Code Responses You can use the amount of the transaction to generate a particular RESULT code NoTE RESULT Values for Transaction Declines or Errors on page 34 describes each transaction RESULT code Note For all processors except FDI Credit C and Force F transactions will always be approved regardless of dollar amount or card number Payflow Link User s Guide Testing Payflow Link CEN Testing Credit Card Transactions Table 5 2 lists the general guidelines for specifying amounts TABLE 5 2 Result codes resulting from amount submitted Amount Result 0 1000 0 Approved 1001 2000 Certain amounts in this range will return specific PayPal result codes and can be generated by adding 1000 to that result code For example for Result 13 Referral submit the amount 1013 If the amount is in this range but does not correspond to a PayPal result code supported by this testing mechanism result 12 Declined is returned 2001 12 Decline PayPal Result Codes Returned Based on Transaction Amount This table lists the RESULT values that you can generate using the amount of the transaction To generate a specific code submit an amount of 1000 plus the code number for example submit an amount of 1013 for a result code of 13 Payflow Link User s Guide 21 22 Testing Payflow Link Testing Credit Card Transactions Alternative Methods for Generating Specific Result Codes
4. You can use any of the following separators FAX Billing fax number 20 FAXTOSHIP Shipping fax number 20 INVOICE Invoice number If passed the value is displayed on the Order form 9 Displayed as INV NUM on the Custom Report Alphanumeric string type Displayed on the Transaction Confirmation page and in email receipts to both merchant and customer Returned to your storefront if you implement either the Post or Silent Post feature METHOD Method of customer payment C or CC for credit card ECHECK for electronic check Required if you turn off the Payflow Link Order form ORDERFORM False The default METHOD is CC when ORDERFORM True the default setting for ORDERFORM NAME Billing name 60 NAMETOSHIP Shipping name 60 PHONE Billing phone 20 PHONETOSHIP Shipping phone 20 Payflow Link User s Guide 53 B Submitting Transaction Data to the Payflow Link Server Returning Data to Your Web Site TABLE B 3 Optional parameters Continued Field Name Description Max Length PONUM Purchase Order number This alphanumeric string value cannot include 25 spaces SHIPAMOUNT The cost of shipping Decimal number with two decimal places STATE Billing state 20 STATETOSHIP Shipping state 20 TAX The amount of tax on a transaction 12 USER1 These ten string type parameters are intended to store temporary data 255 through for example variables session IDs order numbers and so on These USER10 parameters enable you to
5. RESULT Codes and RESPMSG Values TABLE A 1 Payflow transaction RESULT values and RESPMSG text Continued RESULT RESPMSG and Explanation 117 Failed merchant rule check One or more of the following three failures occurred An attempt was made to submit a transaction that failed to meet the security settings specified on the PayPal Manager Security Settings page If the transaction exceeded the Maximum Amount security setting then no values are returned for AVS or CSC AVS validation failed The AVS return value should appear in the RESPMSG CSC validation failed The CSC return value should appear in the RESPMSG 118 Invalid keywords found in string fields 119 General failure within PIM Adapter 120 Attempt to reference a failed transaction 121 Not enabled for feature 122 Merchant sale total will exceed the credit cap with current transaction ACH transactions only 125 Fraud Protection Services Filter Declined by filters 126 Fraud Protection Services Filter Flagged for review by filters Important Note Result code 126 indicates that a transaction triggered a fraud filter This is not an error but a notice that the transaction is in a review status The transaction has been authorized but requires you to review and to manually accept the transaction before it will be allowed to settle Result code 126 is intended to give you an idea of the kind of transaction that is considered suspicious to enable you to evaluate whether yo
6. Link User s Guide 51 52 Submitting Transaction Data to the Payflow Link Server Optional Transaction Data TABLE B 2 Transaction data required if ORDERFORM False Continued Field Name Description Max Length ZIP Billing ZIP postal code 10 Optional Transaction Data For any transaction you can pass the optional parameters listed in Table B 3 to the Payflow Link server You can also return any of these values to your Web server using the Return Post or Silent Post method If you use the Payflow Link Order form then the values that you send are populated into the form if the associated field appears on the form If you turned off the Payflow Link Order form then some of these values are required as noted in the table NOTE A different set of optional parameters is used to configure Payflow Link operation See Parameters That Specify Payflow Link Operation on page 59 TABLE B 3 Optional parameters Field Name ADDRESS ADDRESSTOSHIP CARDNUM CITY CITYTOSHIP COUNTRY COUNTRYCODE COMMENT and COMMENT2 CSC Description Max Length Billing address 60 Required if you use the AVS feature Required if you turn off the Payflow Link Order form Shipping address 120 Credit card number Numeric only No spaces or dashes 31 Appears as Account in PayPal Manager reports Required if you turn off the Payflow Link Order form Billing city 32 Required if you turn off the Payflow Link Orde
7. Manager Some transaction parameters are intended to enable you to retain session information and other temporary data these values are not stored in the database See Retaining Session Data and other Temporary Information on page 55 Payflow Link User s Guide 47 El Submitting Transaction Data to the Payflow Link Server Collecting Customer Transaction Data Option 1 Collecting Customer Transaction Data Option 1 Using the Payflow Link Order Form You can use the Payflow Link Order form to collect transaction data from the customer This default configuration is described in Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration This configuration minimizes the data that you must collect at your site and pass to PayPal NOTE One significant benefit of using this configuration is that you do not have to invest in the security infrastructure required to accept account information credit card number and expiration date at your site PayPal performs the secure transfer of this data You specify the fields that appear on the Order form by selecting them in the Configuration page For this case the minimum set of data that you must Post to Payflow Link is described in Data That You Must Pass if You Use Payflow Link s Order Form on page 49 In addition you can pass any of the data described in Optional Transaction Data on page 52 Pre populating Order Form Fields To improve your cu
8. Payflow Link cannot void TeleCheck transactions To integrate check processing with Payflow Link you use the same HTML code that you use for credit cards as described in Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration However for check processing the TYPE value must always be S as shown in this example code lt form method POST action https payflowlink paypal com gt lt input type hidden name LOGIN value AcmeTrampolines gt lt input type hidden name PARTNER value Reseller name gt lt input type hidden name AMOUNT value 42 00 gt lt input type hidden name TYPE value S gt lt input type submit value Click here to Purchase gt lt form gt Payflow Link User s Guide 30 Integrating TeleCheck Transactions Data That You Must Post if You Do Not Use Payflow Link s Order Form Enabling Customers to Specify the Payment Method If your Web site is structured to accept both checks and credit cards then by default your customers will see the Select Payment Type page to enable them to specify the method of payment FIGURE 8 1 Select Payment Type page Credit fo Check To hide the page You can specify that the Payflow Link server should not display the page by specifying that the method of payment is TeleCheck Include the following line in your HTML code lt input type hidden name METHOD value ECHECK gt Data That You Must Po
9. Table 5 6 If STREET starts with 667 999 or begins with a non numeric character as anything above 999 will revert to a 3 character check So if a merchant puts in 1111 and thinks that they will get a X because it is higher than 667 then they will actually get a Y because the pilot AVS only checks the first three digits TABLE 5 5 Testing AVS STREET Submitted Value for STREET Example STREET value AVS Address Result 000 333 24234 Elm Y 334 666 49365 Main N 667 or higher or begins with a non 79287 Maple X numeric character Payflow Link User s Guide 23 24 Testing Payflow Link Testing Card Security Code TABLE 5 6 Testing AVS ZIP Submitted Value for ZIP Example ZIP value AVS ZIP Result 00000 50000 00382 Y 50001 99999 94303 N Any value if street address is 667 or Address 79287 Maple X higher or begins with a non numeric ZIP 20304 character Testing Card Security Code If you submit a value for a card security code the cardholder s bank returns a Yes No Not Supported Y N X response on whether the value matches the number on file at the bank NOTE Some processors will decline result code 12 a transaction if the card security code does not match without returning a CVV2MATCH value Test the results and check with your processor to determine whether they support card security code checking For testing the first three characters of the submitted card security code value determine the card se
10. amount less than 100 which should receive an approval What s causing the declines It could be your AVS setting in the Payflow Link Configuration Page on PayPal Manager If you set AVS to Medium or Full all test transactions are declined in test mode AVS does not work in test mode How is data returned for Post and Silent Post The data is returned as name value pairs separated by the amp character The data is a combination of the results of your transaction request and the original transaction data that was submitted This example is a response to a credit card Sale transaction request amp RESULT 0 SAUTHCODE 010101 amp RESPMSG Approved amp AVSDATA YNY amp PNREF V63F28770576 amp H OSTCODE 8 INVOICE 34523458AMOUNT 117 036METHOD CC8 TYPE S8DESCRIPTION 1 felt hat 2C Model1 FC amp CUSTID NT1000 amp NAME Nancy Thompson amp ADDRESS 1428 E1m Street amp C ITY Springwood amp STATE CA amp ZIP 6 66 66 amp COUNTRY USA amp PHONE 121 325 4253 The values are described in Data Returned by the Post and Silent Post Features on page 56 Can I Post or Silent Post to a secured server Yes but for Silent Post you must add port number 443 to the URL For example https www hostname com 443 silentpostscript asp This does not pertain to regular return Post Can I use my own gif or jpg image for the Submit button that links to PayPal The gray Submit button doesn t fit my page design Yes You must write Javascript to accomplish this You
11. and text e The transaction is declined when a test credit card number is used e The transaction is approved when a working credit card number is used You can use PayPal Manager to credit the card after testing 26 Payflow Link User s Guide Managing Payflow Link This chapter describes how to use PayPal Manager to manage your Payflow Link account settings and transaction activity as well as to generate a variety of transaction reports This chapter also describes the reports that you use to monitor your Payflow Link account NoTE Before proceeding learn how to get around in PayPal Manager Refer to PayPal Manager s online help for information on using any page or field To view online help click the Help link Management Tasks Available in PayPal Manager Complete instructions for using PayPal Manager and a more detailed discussion of available reports appear in PayPal Manager online help Using PayPal Manager you can perform the following tasks e Change your configuration settings e Perform manual transactions Sale Credit Void and so on and view transaction details Submit groups of automated Delayed Capture Credit and Void transactions NoTE For manual transactions performed from PayPal Manager AVS responses are returned but the actions specified by the Payflow Link AVS setting accept decline and so on are not taken e Perform reference transactions A reference transaction is an existing transaction fr
12. cmd _help This site offers an FAQ frequently asked question section Email payflow support paypal com Phone 1 888 883 9770 Related Information You will need to reference the following documentation Payflow Link Fraud Protection Services User s Guide describes the tools you can use to protect your account from fraud PayPal Manager online help describes the use of PayPal Manager the web based administration tool that you use to process transactions manually issue credits generate reports and configure Payflow Link viii Payflow Link User s Guide Introduction IMPORTANT This document is intended for merchants who do not subscribe to PayPal s Fraud Protection Services If you currently use Payflow Link and recently added a Fraud Protection Services package then you must change your HTML code to send transaction data to a different Payflow Link URL Do not use this document Instead use Payflow Link Fraud Protection Services User s Guide Payflow Link is the fast and easy way to add transaction processing to your Web site With Payflow Link your customers are linked to Order forms on PayPal s secure Web server where transactions are processed in real time With Payflow Link s simple cut and paste integration you can be up and running with a completely automated payment solution in a matter of hours You can e Customize the look and feel of your secure Order forms to match the other pages on
13. complex interactions between their Web page and Payflow Link e Appendix C About the Confirmation Email Messages describes the content of the optional confirmation email Payflow Link User s Guide vii Customer Support e Appendix D Payflow Link Transaction Types describes the two Payflow Link transaction types e Appendix E Frequently Asked Questions contains information about Payflow Link Customer Support When you purchase Payflow Link PayPal provides telephone based customer support If you purchased Payflow Link as a separate service phone support is available during your initial integration phase Monday through Friday between 8 AM and 6 PM Pacific Time Once your account is integrated with your Web store PayPal provides free email support 24 hours per day 7 days per week If you have purchased Payflow Link as part of a Commerce Package your are entitled to free phone support Monday through Friday between 8 AM and 6 PM Pacific Time and 24 hour email support for as long as you use the service For integration and connectivity issues PayPal provides online documentation direct email support and phone support For technical support on shopping carts please contact the vendor PayPal is committed to providing you with the most advanced technical support expertise to ensure availability and reliability of your e commerce applications Online Information https www paypal com us cgi bin helpweb
14. must exit the Web site and attempt the purchase again PayPal Express Checkout Transaction Processing This section provides guidelines on how to use PayPal Express Checkout with Payflow Link What is Express Checkout PayPal Express Checkout offers your buyers an easy convenient checkout experience It lets them use shipping information stored securely at PayPal to check out so they do not have to re enter it on your site With Express Checkout your buyers finish their orders on your Website not PayPal s so you can e Get real time notification of success payments e Automate your internal business processes e Ensure buyers make it to your final confirmation page Payflow Link User s Guide 3 Introduction How Payflow Link Works How it works The following steps describe how PayPal Express Checkout works with Payflow Link 1 After selecting products to purchase your buyers select PayPal Express Checkout as the method of payment Express Checkout gives you the flexibility to put PayPal either first in your checkout process or on your billing page along with other payment options 2 When the buyers click Submit they are redirected to the PayPal site where they log in to PayPal using their PayPal login and password 3 After logging in they verify the shipping address or select an address if they have multiple addresses stored and click Continue Checkout 4 The buyers are then returned to the Confirmation
15. of 1012 or an AMOUNT of 2001 or more Use an AMOUNT of 1013 Submit a Delayed Capture transaction with an invalid ORIGID Submit an invalid account number for example 000000000000000 Submit an invalid expiration date for example 0298 Payflow Link User s Guide Testing Payflow Link CEN Testing Address Verification Service AVS TABLE 5 4 Obtaining PayPal result code Result Definition How to test using Payflow Link 25 Transaction type not Submit a transaction for a card or tender you are not mapped to this host currently set up to accept for example a Diners card if you aren t set up to accept Diners 101 Time out value too small Set timeout value to 1 103 Error reading response Use an AMOUNT of 1103 from host 104 Timeout waiting for Use an AMOUNT of 1104 processor response 105 Credit error Attempt to credit an authorization 108 Void error Attempt to void a captured authorization 111 Capture error Capture an authorization twice 112 Failed AVS check Use an AMOUNT of 1112 Note that in production this will only be encountered if you are configured by customer service to use the AVS Deny feature Testing Address Verification Service AVS The PayPal testing server simulates AVS by returning a value for AVSADDR based on the first three characters of the submitted value for STREET as shown in Table 5 5 The testing server returns a value for AVSZIP based on the submitted ZIP value as shown in
16. page on your website where they can verify the order details and submit the transaction The Receipt page contains a summary of the transaction For complete details on PayPal Express Checkout refer to the Express Checkout Integration Guide Flow of the Payflow Link Order Processing Pages The following example pages appear in the order shown here You can configure the pages to include different or additional information Form 1 Optional Credit Card Information Card Number Cards Accepted American Express Diner s Club Discover JCB MasterCard Visa Exp Date IE y 2003 gt gt Continue If your Web site does not collect the credit card number then the Credit Card Information page opens to enable the customer to enter the account information The benefit of using this page is that you do not have to invest in the security infrastructure required to accept account information at your site Payflow Link User s Guide Form 2 Order Authorize this transaction Form 3 Confirmation Payflow Link User s Guide Please Confirm that the information below is correct Introduction How Payflow Link Works The Order form enables the customer to enter any additional order data on Payflow Link s secure servers You have the option to eliminate this page and pass the transaction data directly to the Payflow Link server In this example the merchant added their l
17. passed back to your Web site when a transaction is completed Force Silent Post Confirmation In conjunction with Silent POST causes Payflow Link to verify that the Silent Post data was received by your Web site Billing Address Payflow Link User s Guide 11 12 Configuring Payflow Link Configuring Payflow Link Settings TABLE 2 1 PayPal Manager Payflow Link Confirmation Page Field Required Fields Editable Fields Transaction Process Mode Description The fields listed in this section represent information that you collect from the customer A check mark in this section means that the customer can edit the contents of the field on the PayPal hosted order processing forms Specify whether to conduct simulated or real transactions General Display Options Enables you to configure the appearance of the order processing forms You can display your organization s name and logo and specify the colors to be used on the forms Merchant Display Name Configure Display Specify text that will be displayed in the browser title area for all forms at the top of all order forms unless you specify a logo and on email receipts Configure the look and feel of your Web page by selecting the color uploading a logo changing the background and specifing the alignment Express Checkout Configuration Specify the customer shipping address that will be used by Payflow Link This would either be the address passed into Pay
18. to you or to both Security Options Enables you to configure the AVS card security code and Accepted URL security features Payflow Link User s Guide Configuring Payflow Link EN Configuring Payflow Link Settings TABLE 2 1 PayPal Manager Payflow Link Confirmation Page Field Description AVS The Address Verification Service AVS verifies the cardholder s billing address to combat fraud in card not present transactions for example mail order telephone order Internet CSC The card security code is a 3 or 4 digit number printed on the back of a credit card typically in the signature field Check with your bank to determine whether they support Card Security Code validation Accepted URL 1 through 5 In the Accepted URL fields enter up to five URLs from which Payflow Link should accept orders that is the URL from which the HTML Post operation originates These are typically your Web store address a specific page on your Web store or specific servers for your Web store If someone attempts to post from a URL not specified in this list Payflow Link rejects the order Payflow Link User s Guide 13 ES Configuring Payflow Link Configuring Payflow Link Settings 14 Payflow Link User s Guide Integrating Your Web Site with Payflow Link Basic Integration IMPORTANT Jf you currently use Payflow Link and have added a Fraud Protection Services package then you must change the Payflow Link URL in your HT
19. values and RESPMSG text RESULT 0 1 DD NN 11 12 RESPMSG and Explanation Approved User authentication failed Error is caused by one or more of the following e Login information is incorrect Verify that USER VENDOR PARTNER and PASSWORD have been entered correctly VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user All fields are case sensitive e Invalid Processor information entered Contact merchant bank to verify e Allowed IP Address security feature implemented The transaction is coming from an unknown IP address See PayPal Manager online help for details on how to use Manager to update the allowed IP addresses e You are using a test not active account to submit a transaction to the live PayPal servers Change the host address from the test server URL to the live server URL Invalid tender type Your merchant bank account does not support the following credit card type that was submitted Invalid transaction type Transaction type is not appropriate for this transaction For example you cannot credit an authorization only transaction Invalid amount format Use the format HHHH Do not include currency symbols or commas Invalid merchant information Processor does not recognize your merchant account information Contact your bank account acquirer to resolve this problem Invalid or unsupported currency code Field format error Invalid information en
20. Example of a Simple Integrati0N 0 e e e 15 4 Integrating Your Web Site with Payflow Link Advanced Integration 17 Example of a Custom Integration o ee 17 5 Testing Payflow Link lt lt ee 19 Testing Credit Card Transactions e o 19 Payflow Link User s Guide EN Contents Verify that the Transaction Process Mode is set to TEST 19 Performing Test Transactions 2 000 eee eee 20 Alternative Methods for Generating Specific Result Codes 22 Testing Address Verification Service AVS 2 2 0 00 00 02 ee ee 23 Testing Card Security Code 1 24 Chapter6 Activating PayflowLink 4 4 25 Determining Whether Your Payflow Account is Currently Active 25 Activating Your Payflow Account 2 ee 25 Chapter 7 Managing Payflow Link 4 2 Management Tasks Available in PayPal Manager 0 27 Generating Reports a 27 Chapter 8 Integrating TeleCheck Transactions 29 Integrating Check Processing ooa oa 29 Enabling Customers to Specify the Payment Method 30 Data That You Must Post if You Do Not Use Payflow Link s Order Form 30 Transaction Results Returned for TeleCheck Transactions 4 31 Testing TeleCheck Transactions 2 1 e e 32 Appendix A Transaction Resp
21. HIP COUNTRY COUNTRYCODE CSCMATCH Card Security Code match response The cardholder s bank returns a Y N or X response on whether the submitted CSC matches the number on file at the bank CUSTID DESCRIPTION EMAIL EMAILTOSHIP FAX FAXTOSHIP HOSTCODE HOSTCODE is returned only for TeleCheck transactions See Testing TeleCheck Transactions on page 32 INVOICE METHOD NAME NAMETOSHIP PHONE PHONETOSHIP PNREF PONUM RESPMSG RESULT STATE STATETOSHIP TYPE USER1 through USER10 ZIP ZIPTOSHIP 58 Payflow Link User s Guide Submitting Transaction Data to the Payflow Link Server Parameters That Specify Payflow Link Operation Parameters That Specify Payflow Link Operation You can use the optional parameters listed in Table B 5 to specify Payflow Link operation TABLE B 5 Parameters used to configure Payflow Link Field Name ECHODATA EMAILCUSTOMER ORDERFORM SHOWCONFIRM Description Controls the amount of data returned to your Web site when Payflow Link is configured to return data to your Web site using the Post or Silent Post feature See Data Returned by the Post and Silent Post Features on page 56 Specifies whether or not to notify the customer by email when a successful transaction occurs If not specified defaults to the value set on the PayPal Manager Payflow Link Confirmation page Specifying this value in a Payflow Link transaction overwrites the information st
22. ML code Use https payflowlink paypal com The examples in this chapter use the Fraud Protection Services URL This chapter provides full instructions for a simple integration option that enables you to begin to process transactions using Payflow Link in about an hour IMPORTANT PayPal strongly recommends that you implement this minimum integration to familiarize yourself with Payflow Link operation before implementing a more customized integration To implement a more robust implementation that customizes the customer s purchase experience you can add data fields to the Payflow Link pages or eliminate the pages by collecting transaction data at your Web store and posting the data to the Payflow Link server For more information on taking advantage of Payflow Link s advanced integration capabilities see Chapter 4 Integrating Your Web Site with Payflow Link Advanced Integration NoTE Payflow Link enables your customers to process a single transaction amount Payflow Link does not calculate the transaction amount based on customer selections To enable customers to order multiple items or quantities you must develop a solution that calculates the total transaction amount based upon customer selections in your Web store Your code must then pass the total transaction amount to the Payflow Link server as described in this chapter Example of a Simple Integration To connect your Web site to Payflow Link you enter a few
23. Manager overview Vili Payflow Link testing 19 Payflow parameters RESULT 39 PayPal Manager viii processors supported 9 R Receipt page 6 RESPMSG value 34 result codes AVS 42 RESULT value 33 RESULT values communication errors 39 Returned Data 54 S sale payment transaction type 65 supported credit cards 8 processors 9 tender types 8 71 72 T TeleCheck transactions testing 32 tender types supported 8 test transactions 20 testing transactions credit card 19 transactions TeleCheck 32 testing Payflow Link 19 Transaction Process Mode 19 live 26 transaction processors 9 transaction response RESPMSG parameter 34 RESULT parameter 33 transactions authorization 65 required data 49 sale 65 testing credit card 19 testing TeleCheck 32 type codes 65 type code 65 Payflow Link User s Guide
24. PayPal Payflow Link User s Guide For Professional Use Only Currently only available in English A usage Professional Uniquement Disponible en Anglais uniquement pour l instant Last updated June 2009 Payflow Link User s Guide Document Number 200004 en_US 200906 O 2009 PayPal Inc All rights reserved PayPal is a registered trademark of PayPal Inc The PayPal logo is a trademark of PayPal Inc Other trademarks and brands are the property of their respective owners The information in this document belongs to PayPal Inc It may not be used reproduced or disclosed without the written approval of PayPal Inc Copyright O PayPal All rights reserved PayPal Europe S r l et Cie S C A Soci t en Commandite par Actions Registered office 22 24 Boulevard Royal L 2449 Luxembourg R C S Luxembourg B 118 349 Consumer advisory The PayPal payment service is regarded as a stored value facility under Singapore law As such it does not require the approval of the Monetary Authority of Singapore You are advised to read the terms and conditions carefully Notice of non liability PayPal Inc is providing the information in this document to you AS IS with all faults PayPal Inc makes no warranties of any kind whether express implied or statutory with respect to the information contained herein PayPal Inc assumes no liability for damages whether direct or indirect caused by errors or omissions or resulting fr
25. Payflow Link Server CS Data Returned by the Post and Silent Post Features Values Returned When ECHODATA is False The values described in Table B 4 are generated by PayPal or the cardholder s issuing bank to provide status information for the transaction The values are described in Table B 4 All values are also stored in the PayPal database TABLE B 4 Transaction responses Field Description Format Max Length AUTHCODE For Authorization and Sale credit card transactions transactions approved by the issuing bank receive this bank authorization code AVSDATA Returns a three character response for example YNY The characters are 2 defined as follows AVS Street Match Y match N no match or X service not supported or not completed AVS ZIP Match Y match N no match or X service unavailable or not completed AVS OR Operation Compares the AVS Street and AVS ZIP values If either or both values are Y then the AVS OR Operation value is set to Y Otherwise the AVS OR Operation field is set to N HOSTCODE HOSTCODE is returned only for TeleCheck transactions For details on the values returned by this response parameter see Testing TeleCheck Transactions on page 32 PNREF Payment Network Reference ID PNREF a number generated by PayPal that 12 uniquely identifies the transaction You can use this identifier to refer to the original transaction when performing credit void or delayed capture transactions from Pa
26. Returning Data to Your Web Site RESULT 0 amp AUTHCODE 010101 amp RESPMSG Approved amp AVSDATA YNY amp PNREF V63F28770576 amp HO STCODE amp INVOICE 3452345 amp AMOUNT 117 O3 amp TAX amp METHOD CC amp TYPE S amp DESCRIPTION 1 f e e 1t hat 2C Model FC8CUSTID NT10006NAME Nancy ThompsonsgADDRESS 1428 E1m Str t amp CITY Springwood amp STATE CA amp ZIP 66666 amp COUNTRY USA amp PHONE 121 325 4253 amp FAX amp EMAIL nthompson buyalot com amp USER1 Userl1 value amp USER2 amp USER3 amp USER4 amp USER5 amp USER6 amp USER7 amp USER8 amp USER9 amp USER1 0 amp NAI OSHIP Nancy Thompson amp ADDR ESSTOSHIP 1428 E1m St reet amp CITYTOSHIP Springwood amp STATETOSHIP amp ZIPTOSHIP 6666 6 amp COUNTRYCODE USA amp PHONETOSHIP 121 325 4253 amp FAXTOSHIP amp EMAT LTOSHIP amp CSCMATCH Y Gl T The full list of returned data is described in Data Returned by the Post and Silent Post Features on page 56 Retaining Session Data and other Temporary Information Because the customer s browser is redirected to the Payflow Link pages to collect transaction information your Web server loses session information PayPal provides parameters USER1 through USER10 and CUSTID that enable you to store such temporary information and retrieve it when the Payflow Link server ret
27. Service Invalid client version Buyer Authentication Service Invalid timeout value Buyer Authentication Service unavailable Buyer Authentication Service unavailable Buyer Authentication Service unavailable Buyer Authentication Service Merchant is not enrolled for Buyer Authentication Service 3 D Secure Buyer Authentication Service 3 D Secure error response received Instead of receiving a PARes response to a Validate Authentication transaction an error response was received Buyer Authentication Service 3 D Secure error response is invalid An error response is received and the response is not well formed for a Validate Authentication transaction Buyer Authentication Service Invalid card type Buyer Authentication Service Invalid or missing currency code Buyer Authentication Service merchant status for 3D secure is invalid Buyer Authentication Service Validate Authentication failed missing or invalid PARES Buyer Authentication Service Validate Authentication failed PARES format is invalid Buyer Authentication Service Validate Authentication failed Cannot find successful Verify Enrollment Payflow Link User s Guide Transaction Responses oa RESULT Codes and RESPMSG Values TABLE A 1 Payflow transaction RESULT values and RESPMSG text Continued RESULT RESPMSG and Explanation 1044 Buyer Authentication Service Validate Authentication failed Signature validation failed
28. Yes Your customers will leave your Web site and will notice the URL change They will be connected to PayPal s secure order form and use it to enter their credit card numbers Do need to know how to use HTML to integrate with Payflow Link Yes You will need to understand some basic principles of HTML How do perform a Delayed Capture transaction for an Authorization transaction You perform delayed capture transactions using the PayPal Manager Perform Transactions tab Refer to PayPal Manager online help for details Payflow Link User s Guide 67 TE Frequently Asked Questions 68 Using Payflow Link Does Payflow Link allow me to customize the display of my order form Yes The General Display Options of Payflow Link enables you to customize the appearance of the order form the customers use to fill in their personal information When my customers are declined can program the button on the decline page to bring them back to my Web site Currently it returns them to the order page No the BACK button on the decline page cannot currently be programmed In Payflow Link Manager I ve entered my Web site URL in the Return URL Field But when I get to the Approval page and hit the Return button receive an error If you are simply linking to a Web site or to a page on a Web site make sure the Return Process Method is set to LINK not to Post I m receiving all declines using your test numbers in test mode I m using an
29. a card present environment American Express recommends that you include track 1 magnetic stripe data The stripe includes additional data elements that increase their ability to detect fraud when a card is swiped 46 Payflow Link User s Guide Submitting Transaction Data to the Payflow Link Server This chapter is intended for merchants with intermediate or advanced HTML knowledge or Web development skills It describes the options you have for sending transaction data to the Payflow Link server This chapter also describes the transaction parameters that you can send to the Payflow Link server and the data that you can choose to have returned to your Web site when a transaction is complete In This Chapter e About PayPal s Transaction Database on page 47 e Collecting Customer Transaction Data Option 1 on page 48 e Collecting Customer Transaction Data Option 2 on page 50 e Optional Transaction Data on page 52 e Returning Data to Your Web Site on page 54 e Data Returned by the Post and Silent Post Features on page 56 e Parameters That Specify Payflow Link Operation on page 59 About PayPal s Transaction Database All of the transaction data submitted to the Payflow Link server whether the source is the Payflow Link Order form or your Web page is stored in PayPal s transaction database You can search for particular transaction data using the search tools available on the PayPal
30. bmitting the transaction The page appears after the customer submits the Order form IMPORTANT Parameter names are case sensitive and must be typed exactly as shown Incorrectly specified parameter values are ignored If you plan to collect credit card information on your site and pass it to PayPal over the Internet you should use a secure server to ensure secure transfer of this data TABLE B 2 Transaction data required if ORDERFORM False Field Name Description Max Length ADDRESS Billing address 60 CARDNUM Credit card number 31 Numeric only No spaces or dashes CITY Billing city 32 EXPDATE Credit card s expiration date 7 Valid formats are mmyy mmyyyy mm lt separator gt yy and mm lt separator gt yyyy You can use either backslash or period as the separator LOGIN The login name that you chose while enrolling for your Payflow account PARTNER The name of your Partner was provided to you by your Reseller AMOUNT The total amount of the transaction Decimal number with two decimal places Amount must be greater than 1 00 This value appears on PayPal Manager reports on the Transaction Confirmation page on the Receipt page and in email receipts to merchant and customer TYPE Transaction type 1 S for Sale or A for Authorization See Payflow Link Transaction Types on page 65 METHOD Method of customer payment C or CC for credit card ECHECK for electronic check P for Express Checkout Payflow
31. cannot change the button on the PayPal hosted forms however keep getting an error when try to upload an image in the Payflow Link Configuration Screen Make sure there are no spaces in the file name Instead of logo image gif it should read logoimage gif or logo_image gif Payflow Link User s Guide Frequently Asked Questions GEN I m using Silent Post to retrieve transaction information I m also using the AVS security options in Manager If the AVS information doesn t match then Payflow Link voids the transaction However my Silent Post script only receives notification of the sale don t get a second silent post for the void How will know which transactions are voided You can tell by the RESPMSG You will need to have your script call on this variable If RESULT 0 and RESPMSG AVSDECLINED then that means the transaction was successfully voided Note Be sure to look at the response message for your transaction Even if your result code is 0 your response message might say that the transaction has failed My order forms show I accept more cards than I actually do How can change the forms to reflect only the cards I accept Contact Customer Service by email payflow support paypal com and we will make the change for you Does Payflow Link support International Characters Not officially We have included text on our Payflow Link Order Forms discouraging the use of International Characters If you disable our
32. curity code result as shown in Table 5 7 TABLE 5 7 card security code values and results card security code value card security code Result 000 Null 001 300 Y 301 600 N 601 or higher x If you are using card security code checking and the Silent Post feature then you can identify which transactions have been voided by looking for the following value RESPMSG CSCDECLINED NoTE Be sure to look at the response message for your transaction Even if your result code is 0 your response message might say that the transaction has failed Payflow Link User s Guide Activating Payflow Link Once you have established your internet merchant account with a merchant bank configured the Payflow Link forms linked your Web store page to Payflow Link and tested your Web site s integration with Payflow Link you are ready to activate your account to submit live financial transactions Determining Whether Your Payflow Account is Currently Active When you log in to PayPal Manager the Account Status section on the Home page shows the status of your Payflow account Activating Your Payflow Account Perform the following tasks e Step 1 Register your account e Step 2 Configure transactions to go to the live Payflow Link servers e Step 3 Verify that live transactions are processed correctly Step 1 Register your account Registration informs PayPal that you will begin performing live transacti
33. d HTML code to connect your Web site to Payflow Link Before you activate your Web store for customer use you should test Payflow Link to verify proper operation PayPal s test server enables you to simulate transactions on your Web site and ensure that they are submitted correctly Transactions are handled through a test system and no actual funds are exchanged This chapter describes the process that you follow to test your Payflow Link integration and to verify that it is operating correctly Testing TeleCheck Transactions on page 32 provides guidance on simulating TeleCheck transactions Testing Credit Card Transactions Follow these steps to test the integration between your Web page and Payflow Link Verify that the Transaction Process Mode is set to TEST Before you can begin simulating transactions you must first ensure that the Transaction Process Mode is set to TEST so that no funds are transferred Follow these steps 1 Open PayPal Manager and navigate to Service Settings gt Payflow Link and click on the Configuration page 2 On the Forms Configuration section under Shipping Information change Transaction Process Mode from Live to Test Click the Save Changes button Your account now connects with PayPal s test servers so that you can safely run simulated transactions Note Test Transactions are processed through PayPal s simulated payment network to enable you to test Payflow Link no money changes hands Yo
34. d use a shopping cart that integrates Payflow Link Payflow Link User s Guide Introduction a How Payflow Link Works How Payflow Link Works You insert a short bit of HTML text into your Web page The code creates a Buy button on your Web page that links your customers to PayPal s secure Payflow Link pages When your customers click the Buy button at your Web store they are redirected to a sequence of secure Payflow Link Order processing forms hosted on the PayPal servers All forms except the Receipt form are optional Using the Payflow Link Configuration page you specify the content of these forms and configure their appearance to reflect the look and feel of your Web store including your logo You can provide PayPal Express Checkout as a payment option to your customers For more information refer to PayPal Express Checkout Transaction Processing on page 3 When the customer submits the Payflow Link Order form PayPal acts as the gateway to the transaction processing networks much like the swipe machine for physical credit cards Once the transaction is processed the customer is returned to your site or to any URL that you specify You can configure Payflow Link to send both you and your customer email receipts You can also configure Payflow Link to return transaction data to your site NOTE As a security measure if a customer makes five invalid purchase attempts access to Payflow Link is disabled The customer
35. e time as when the Receipt page is displayed To ensure that transactions proceed only if your script actually receives the data returned by the Silent Post you must also select the Force Silent Post Confirmation feature Force Silent Post Confirmation The Force Silent Post Confirmation feature ensures that no transactions proceed unless your Web site receives the Silent Post data If you enable this feature Payflow Link sends the Silent Post data and waits for a 200 OK from your server indicating the server s receipt of the data If Payflow Link does not receive the success response then the transaction is voided and the customer sees a communication error message In this case PayPal Manager displays both a transaction that succeeded and a transaction that was voided Data Returned by the Post and Silent Post Features The Post and Silent Post features return the data described in this section You have the option to return either of the following lists of values e Return a short list of values generated by PayPal and the issuing bank to provide status information on the submitted transaction For this option set the optional ECHODATA parameter to False e Return both the short list of generated values plus all transaction data that was submitted for the transaction For this option set the optional ECHODATA parameter to True This is the default setting 56 Payflow Link User s Guide Submitting Transaction Data to the
36. ecause the card security code appears only on the card and not on receipts or statements the card security code provides some assurance that the physical card is in the possession of the buyer NOTE This fraud prevention tool has various names depending on the card type Visa calls it CVV2 and MasterCard calls it CVC2 To ensure that your customers see a consistent name PayPal recommends use of the term card security code on all end user materials Note Check with your acquiring bank to determine whether they support Card Security Code validation On most cards the card security code appears on the back of the card usually in the signature field All or part of the card number appears before the card security code 567 in the example For American Express the 4 digit number 1122 in the example is printed on the front of the card above and to the right of the embossed account number Payflow Link User s Guide 43 Transaction Responses Card Security Code Result Codes FIGURE A 1 Credit card security code locations A ERA Card Security Code Results If you submit the transaction request parameter for card security code that is the CVV2 parameter the cardholder s bank returns a Yes No response in the CVV2MATCH response parameter as per the table below TABLE A 5 CVV2MATCH response values CVV2MATCH Value Y N X Description The submitted value matches the data on file for the card The submitted value d
37. ee PayPal Manager online help Payflow Link User s Guide Introduction Introduction to Integrating with Payflow Link Introduction to Integrating with Payflow Link You follow these steps to integrate your Web store with Payflow Link 1 Register for a Payflow Link account and apply for an internet merchant account at https www paypal com us cgi bin webscr cmd _payflow link overview outside 2 Configure Payflow Link by specifying the appearance and content of your PayPal hosted order processing forms Refer to Chapter 2 Configuring Payflow Link 3 Connect your Web store to the Payflow Link service Paste a few lines of HTML text into your Web page This HTML code passes your customer and the transaction data to PayPal s Payflow Link server for transaction processing This step is described in Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration 4 Test Payflow Link before you activate your Web store for customer use This step is described in Chapter 5 Testing Payflow Link 5 Activate your account to go live This step is described in Chapter 6 Activating Payflow Link Requirements for Using Payflow Link To use Payflow Link you must have the following e Web page You must have a Web page for your e commerce business You must also be able to upload changes to your Web site e Internet Service Provider An ISP must host your Web site e A basic text editor
38. elds your customers need to fill in and how transaction data is passed and posted to scripts on your Web site Configuring Payflow Link Settings To configure Payflow Link log in to the PayPal Manager at https manager paypal com Navigate to Service Settings gt Payflow Link and click on the Configuration page For information about configuration click Help on that page Table 2 1 contains brief descriptions of the fields that appear on the PayPal Manager Payflow Link Configuration page TABLE 2 1 PayPal Manager Payflow Link Confirmation Page Field Description Form Configuration Enables you to specify the URL to which customers return required and optional fields that should appear on the Payflow Link forms and how data is handled upon completion of a transaction Return URL Method Specify one of the following values Link Default setting and is strongly recommended for merchants new to HTML This setting returns the customer to the specified site No additional transaction data is posted if this option is specified Post Returns the customer and transaction data to the Web site that you specify in the Return URL field Return URL Enter the URL of the Web site to which customers should be sent upon clicking Continue on the Receipt page This URL is typically your merchant site If you do not specify a URL then the Continue button does not appear on the Receipt page Silent POST URL Ensure that the transaction data is
39. er Payflow Link Confirmation page The merchant email message includes the identical transaction data without the header and footer text The messages can include values for the following Payflow Link parameters 62 Payflow Link User s Guide About the Confirmation Email Messages Fields Returned in the Confirmation Email Message Transaction Information INVOICE SHIPAMOUNT TAX AMOUNT CUSTID Billing Information NAME ADDRESS CITY STATE ZIP PHONE FAX EMAIL Shipping Information NAMETOSHIP ADDRESSTOSHIP CITYTOSHIP ZIPTOSHIP COUNTRYCODE PHONETOSHIP FAXTOSHIP EMAILTOSHIP Additional Information DESCRIPTION Payflow Link User s Guide 63 C About the Confirmation Email Messages Fields Returned in the Confirmation Email Message 64 Payflow Link User s Guide Payflow Link Transaction Types Payflow Link supports the following transaction types TABLE D 1 Transaction types Type Transaction Code Name S Sale Payment A Authorization Description Charges the specified amount against the account and marks the transaction for immediate funds transfer capture during the next settlement period PayPal performs settlement on a daily basis A request to charge a cardholder An Authorization reduces the cardholder s open to buy credit card limit but does not actually capture the funds Merchants who do not ship goods immediately should use this transaction type To actually charge the account and transfe
40. es functionality like multiple item purchases taxes shipping fees and so on PayPal recommends that you get a shopping cart PayPal strongly recommends that before you implement the integration described in this chapter you familiarize yourself with Payflow Link operation by implementing the simple integration described in Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration NoTE Payflow Link enables your customers to process a single transaction amount Payflow Link does not calculate the transaction amount based on customer selections To enable customers to order multiple items or quantities you must develop a solution that calculates the total transaction amount based upon customer selections in your Web store Your code must then pass the total transaction amount to the Payflow Link server as described in this chapter Example of a Custom Integration You may choose to collect detailed transaction data on your Web store and then pass the information to Payflow Link Payflow Link accepts optional data fields that customize the purchase process This enables either of the following options e Collect all billing information on your forms and pass it to PayPal The only data left for the customer to enter on the secure PayPal hosted Credit Card Information form is the credit card information e Collect all billing and credit card information on your forms and pass the data to PayPal This enables you t
41. eturned by the Post and Silent Post Features 0 56 Values Returned When ECHODATA is False 57 Values Returned When ECHODATA is True o 58 Parameters That Specify Payflow Link Operation o 0004 4 59 Appendix C About the Confirmation Email Messages 61 Example Customer Email Message 2 0 a a 61 Example Merchant Email Message 2 2 e 62 Fields Returned in the Confirmation Email Message 0 62 Transaction Information s ss e o 63 Billing Information 2 o e 63 Shipping Information 2 a ee 63 Additional Information ssa a a ee aa e a ee 63 Appendix D Payflow Link Transaction Types 65 Appendix E Frequently Asked Questions 67 Using Payflow Link with other Applications ao aaa 2 2000 67 How Payflow Link Works sss sssr esnadi eskassa asisas 67 Using Payflow Link o esa ce eea tea ma o 68 Payflow Link User s Guide Na Contents vi Payflow Link User s Guide Preface This Document Payflow Link User s Guide is intended for merchants who will integrate Payflow Link with their e commerce Web site The documentation first describes a simple implementation that sets you up and running quickly More complex solutions are described in later chapters Organization of This Document This guide
42. flow Link if one is passed or the address on file with PayPal You can also customize the Express Checkout page by specifying a color for the page and displaying a logo on it Receipt Display Options Enables you to customize the Receipt page that customers see after a transaction has been successfully processed Receipt Header Text Receipt Footer Text Receipt Button Text Specify up to 510 characters of text to be displayed at the top of the Receipt page Specify up to 510 characters of text to be displayed at the bottom of the Receipt page Specify up to 32 characters for the Receipt button the button that returns your customer to your Web site Email Options Enables you to send the customer email receipts for each successful transaction Email Receipt to Customers Email from Merchant Address Email to Merchant Address copy Email Header Text Email Footer Text Specify Yes to automatically send a confirmation email message to the customer confirming each successful transaction Specify No to not send a confirmation email Enter the email address to which successful transaction confirmation emails should be sent If desired enter a second email address to which successful transaction confirmation emails should be sent You have the option of sending order confirmation email messages to the customer to you or to both You have the option of sending order confirmation email messages to the customer
43. for PARES 1045 Buyer Authentication Service Validate Authentication failed Mismatched or invalid amount in PARES 1046 Buyer Authentication Service Validate Authentication failed Mismatched or invalid acquirer in PARES 1047 Buyer Authentication Service Validate Authentication failed Mismatched or invalid Merchant ID in PARES 1048 Buyer Authentication Service Validate Authentication failed Mismatched or invalid card number in PARES 1049 Buyer Authentication Service Validate Authentication failed Mismatched or invalid currency code in PARES 1050 Buyer Authentication Service Validate Authentication failed Mismatched or invalid XID in PARES 1051 Buyer Authentication Service Validate Authentication failed Mismatched or invalid order date in PARES 1052 Buyer Authentication Service Validate Authentication failed This PARES was already validated for a previous Validate Authentication transaction RESULT Values for Communications Errors A RESULT value less than zero indicates that a communication error occurred In this case no transaction is attempted A value of 1 or 2 usually indicates a configuration error caused by an incorrect URL or by configuration issues with your firewall A value of 1 or 2 can also be possible if the PayPal servers are unavailable or an incorrect server socket pair has been specified A value of 1 can also result when there are internet connectivity errors Contact c
44. forms we encourage you to use similar text on your site We also encourage you to run test transactions using the characters that you expect your customers to use to verify that you do not run into any issues I m not getting the merchant confirmation email even though I enabled it on the Payflow Link Configuration page This is a problem for AOL email accounts If you use the same AOL account in the EMAIL FROM MERCHANT field and the EMAIL TO MERCHANT field you most likely will not get an email message For some reason AOL does not allow the same mail account in these two fields To get around this problem either set up a new AOL mail account or use another email account Payflow Link User s Guide 69 EG Frequently Asked Questions 70 Payflow Link User s Guide Index A account activating Payflow Link 25 Address Verification Service 42 authorization transaction type 65 AVS result codes 42 AVS see Address Verification Service C check processing 29 communications errors 39 configuring email messages 61 Payflow Link 11 Confirmation page 5 Credit Card Information page 4 credit cards test transactions 20 credit cards supported 8 E email configuring 61 F fields optional 52 required 49 G going live defined 25 integration custom 17 minimum 15 17 Payflow Link User s Guide L live operation 25 O optional fields 52 Order form 5 P parameters optional 52 required 49 Partner
45. ion Status 000800 Sale Approved Direct Check Sale ECA approved 000801 Sale Approved Direct Check Sale approved no ECA 000802 Sale Approved Direct Check Sale ECA approved no guarantee 000803 Sale Approved Direct Check Sale approved no ECA no guarantee 000804 Check Declined Direct Check Sale declined negative data 000805 Check Declined Direct Check Sale Decline Scoring 000807 Check Failure Direct Check Sale Check Failed NOTE For more information on other returned values see Appendix B Submitting Transaction Data to the Payflow Link Server For more information on TeleCheck responses see the TeleCheck Web site at http www telecheck com ica ica html Payflow Link User s Guide 31 Te Integrating TeleCheck Transactions Testing TeleCheck Transactions Testing TeleCheck Transactions Use the following test data to test TeleCheck transactions TABLE 8 3 Test TeleCheck transaction data Bank MICR Number Check No Resulting HOSTCODE Value 1234567804390850001001 1001 0800 Check Approved ECA 1234567804390850011001 1001 0801 Check Approved No ECA 1234567804390850021001 1001 0802 Check Approved ECA No Guarantee 1234567804390850031001 1001 0803 Check Approved No ECA No Guarantee 1234567804390850041001 1001 0804 Check Decline Negative Data 1234567804390850051001 1001 0805 Check Decline Scoring 1234567804390850071001 1001 0807 Check Failed 32 Payflow Link User s Guide Transaction Resp
46. is organized as follows e Chapter 1 Introduction contains an overview of Payflow Link e Chapter 2 Configuring Payflow Link briefly describes how to configure the Payflow Link Configuration page e Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration describes the process of customizing and adding HTML text into your Web page This HTML code passes your customer and a set of data to PayPal s Payflow Link server for transaction processing e Chapter 4 Integrating Your Web Site with Payflow Link Advanced Integration describes a more sophisticated integration between your Web store and Payflow Link e Chapter 5 Testing Payflow Link describes the process that you follow to test your Payflow Link integration and to verify that it is operating correctly e Chapter 6 Activating Payflow Link provides instructions on activating your Payflow Link account and changing the appropriate configuration settings e Chapter 7 Managing Payflow Link provides an overview of basic PayPal Manager tasks e Chapter 8 Integrating TeleCheck Transactions provides instructions on enabling TeleCheck transactions for your customers e Appendix A Transaction Responses provides reference material on the transaction response information in reports e Appendix B Submitting Transaction Data to the Payflow Link Server provides guidance for those who wish to develop more
47. lines of HTML text into your store s Web page In that text you specify your Payflow account information and the amount and type of transaction That s it As a result a Buy button appears on your Web page you can specify the text that appears on the button When a customer clicks the button their browser displays the PayPal hosted pages from which they submit the transaction Upon closing the Receipt page the customer is returned to your Web site Follow these steps 1 Copy and paste the following text into a text editor If you are viewing this document online use the Adobe Acrobat Reader Text tool m to select the text and click Ctrl C to copy and Ctrl V to paste it into the text editor Payflow Link User s Guide 15 4 Integrating Your Web Site with Payflow Link Basic Integration Example of a Simple Integration lt form method POST action https payflowlink paypal com gt lt input type hidden name LOGIN value Your LOGIN here gt lt input type hidden name PARTNER value Your PARTNER here gt lt input type hidden name AMOUNT value Total transaction AMOUNT here gt lt input type hidden name TYPE value Transaction TYPE here gt lt input type submit value Click here to Purchase gt lt form gt 2 Replace the bold text with actual values for the LOGIN PARTNER AMOUNT and TYP parameters as follows GI LOGIN The login name that you chose for your Payf
48. low TABLE A 3 Processing platforms supporting AVS Processing Platform American Express Phoenix American Express Brighton FDMS Nashville FDMS North FDMS South Global Payments Central Global Payments East Merchant e Solutions Elavon formerly Nova Paymentech Salem New Hampshire Paymentech Tampa TSYS Acquiring Solutions formerly Vital Processing Services American NN Ke KK KM KK KM gt Discover A KM KK KK gt MasterCard Visa X X X X X X X X X X X X X X X X X X Payflow Link User s Guide Transaction Responses oa AVS Results AVS Results Any one of the following results can appear in the AVS Street Match and AVS ZIP Match fields on the Transaction Detail page TABLE A 4 AVS Result Codes Result Meaning Y Information submitted matches information on file with cardholder s bank N Information submitted does not match information on file with the cardholder s bank X Cardholder s bank does not support AVS checking for this information NOTE Results can vary on the same Transaction Detail page In other words AVS Street Match Y and AVS ZIP Match N and vice versa could appear on the same Transaction Detail page Also note that sometimes when service is unavailable no code at all will be returned Card Security Code Result Codes The card security code is a 3 or 4 digit number not part of the credit card number that appears on the credit card B
49. low account PARTNER The name of your Partner was provided to you by your reseller AMOUNT Total amount of the transaction The value must be greater than 1 00 TYPE A single letter that identifies the type of transaction S Sale or A Authorization Transaction types are described on page 65 Be sure to change only the text shown in bold in the example text Leave the quotation marks in place 3 Save the file and insert the HTML text into your Web page at the point where Payflow Link should complete the transaction 4 Your next step is to open your Web page and test the button to ensure that it opens the PayPal transaction pages and performs the transaction properly See Chapter 5 Testing Payflow Link for complete instructions 16 Payflow Link User s Guide Integrating Your Web Site with Payflow Link Advanced Integration IMPORTANT Jf you currently use Payflow Link and added a Fraud Protection Services package then you must change the Payflow Link URL in your HTML code Use https payflowlink paypal com The examples in this chapter use the Fraud Protection Services URL If you have HTML knowledge or Web development skills you can create more customized Payflow Link integrations by starting with the code described in this chapter This chapter discusses an example appropriate for a simple Web site one used for donations single item purchases and so on If your Web site is more complex accommodat
50. n data on your Web page and passing it directly to the Payflow Link server A simple version of this option appears in Example of a Custom Integration on page 17 In this case you 1 Turn off the Payflow Link Order form and collect the transaction data at your Web site Optionally you can also turn off the Confirmation page 2 Post all transaction data to the Payflow Link server If you pass both the credit card number and expiration date then the Credit Card Information page does not appear The required Payflow Link Receipt page still appears when the transaction is complete The minimum set of data that you must Post to Payflow Link is described in Table B 2 on page 51 In addition you can pass any of the data described in Optional Transaction Data on page 52 50 Payflow Link User s Guide Submitting Transaction Data to the Payflow Link Server EN Collecting Customer Transaction Data Option 2 Data That You Must Post if You do not use Payflow Link s Order Form If you turn off Payflow Link s Order form by setting ORDERFORM False the customer must enter all transaction data at your Web site Because the Order form does not collect the transaction data you must Post the data listed in Table B 2 to the Payflow Link server You also have the option to turn off Payflow Link s Confirmation form by setting SHOWCONFIRM False The Confirmation page enables the customer to confirm the transaction information before su
51. ng to process an Express Checkout transaction when your account is not set up to do so Contact your account holder to have Express Checkout added to your account 26 Invalid vendor account Login information is incorrect Verify that USER VENDOR PARTNER and PASSWORD have been entered correctly VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user All fields are case sensitive 27 Insufficient partner permissions 28 Insufficient user permissions 29 Invalid XML document This could be caused by an unrecognized XML tag or a bad XML format that cannot be parsed by the system 30 Duplicate transaction 31 Error in adding the recurring profile 32 Error in modifying the recurring profile 33 Error in canceling the recurring profile 34 Error in forcing the recurring profile 35 Error in reactivating the recurring profile 36 OLTP Transaction failed 37 Invalid recurring profile ID Payflow Link User s Guide 35 36 Transaction Responses RESULT Codes and RESPMSG Values TABLE A 1 Payflow transaction RESULT values and RESPMSG text Continued RESULT 50 51 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 RESPMSG and Explanation Insufficient funds available in account Exceeds per transaction limit General error See RESPMSG Transaction type not supported by host Time out value too small Processor not available Err
52. nix X American Express Brighton X FDMS Nashville X X X FDMS North X X X X FDMS South X X X X Global Payments Central X X X X Global Payments East X X X X Merchant e Solutions X X X X Elevon formerly Nova X X X Paymentech Salem New X X X X X Hampshire Paymentech Tampa X X X X TSYS Acquiring Solutions X X X X formerly Vital Processing Services TABLE A 8 Processing platforms supporting card security code American Processing Platform Express JCB Diners MasteCard Visa American Express APAC X _ _ Citibank Singapore CSIN First Data International FDI X X X X X American Express Card Security Code Enhancements American Express recommends that you include the following information in your transactions to enhance their ability to detect fraud Payflow Link User s Guide 45 NS Transaction Responses Card Security Code Result Codes Card Not Present Environment In a card not present environment American Express recommends that you include the following information in your authorization message e Card member billing name e Shipping information SHIPTO parameters such as Address Name Shipping method e Customer information such as Email address IP address Host name Browser type e Order information such as product SKU Card Present Environment In
53. o disable all PayPal hosted pages except the required Receipt page Example HTML Code The following example collects purchase data on your form When a customer enters data and clicks the button the code sends the data to the Payflow Link server and opens the PayPal hosted Credit Card Information form Payflow Link User s Guide 17 az Integrating Your Web Site with Payflow Link Advanced Integration Example of a Custom Integration lt form method POST action https payflowlink paypal com gt lt The following fields are required gt lt input type hidden name LOGIN value Your LOGIN here gt lt input type hidden name PARTNER value Your PARTNER here gt lt input type hidden name AMOUNT value Total transaction amount here gt lt input type hidden name TYPE value Valid transaction type here gt lt See Payflow Link Transaction Types on page 65 for the list of valid transaction types gt lt The following fields are optional you can choose these or others gt lt input type hidden name DESCRIPTION value Order description here gt lt input type hidden name NAME value Billing name here gt lt input type hidden name ADDRESS value Billing address here gt lt input type hidden name CITY value Billing city here gt lt input type hidden name STATE value Billing state here gt l
54. oes not match the data on file for the card The cardholder s bank does not support this service Card security code results vary depending on your processing platform as described in the table below TABLE A 6 Card security code results Processing Platform American Express Phoenix Global Payments East Global Payments Central Merchant e Solutions Nova Vital FDMS Nashville FDMS South Paymentech New Hampshire Paymentech Tampa Results Card security code mismatches may cause a non approved result RESULT 112 or 114 in some cases In other cases the transaction may be approved despite the card security code mismatch The match or mismatch information is indicated in the CVV2MATCH value Transactions that have card security code mismatches can come back as an approved transaction RESULT 0 The match or mismatch information is indicated in the CVV2MATCH value As with AVS if the Authorization was successful you must make a decision based on the CVV2MATCH value whether or not to proceed with the order Payflow Link User s Guide Transaction Responses ES Card Security Code Result Codes Processors and Credit Cards Supporting Card Security Code PayPal supports card security code validation as listed in the table below TABLE A 7 Processing platforms supporting card security code American Switch Solo Processing Platform Express Discover MasterCard Visa Maestro American Express Phoe
55. ogo to the form To improve the customer experience and to foster trust PayPal strongly recommends that you add your logo to the pages and customize the color scheme to match your Web store pages You can do this using PayPal Manager Refer to PayPal Manager help for detailed instructions The Confirmation page enables the customer to verify and submit the order Introduction How Payflow Link Works Form 4 Receipt E Reference Description Tax Amount Total Amount Bill To Ship To VBCA07398835 One case 3 02 42 00 Tina Johnson 123 Right St Bennington SD 23344 usa 555 234 3456 Tina Johnson 123 Right St Bennington SD 23344 gt gt Continue Reporting The Receipt page presents a summary of the transaction and returns the customer to the URL that you specify typically your Web store Optionally you can specify that Payflow Link should perform an HTML Post operation to send the transaction data to your Web server This is the only Payflow Link page that you must present to the customer Along with Payflow Link you also receive access to the PayPal Manager portal Once you have Payflow Link in daily operation you can use the Reports tab on the PayPal Manager to generate and review reports on transaction activity Reports can be printed or saved as ASCII files for use in other applications For more information on generating reports using PayPal Manager s
56. om which parameter field values are re used to create a new transaction e Configure recurring payments PayPal s Recurring Billing Service is a scheduled payment solution that enables you to automatically bill your customers at regular intervals for example a monthly fee of 42 for 36 months with an initial fee of 129 e Search for transactions for example by credit card number or Transaction ID e Specify generate and view reports Generating Reports Use the Reports tab on PayPal Manager to generate and review reports to track Payflow Link transaction activity For detailed information about generating reports refer to PayPal Manager online help Payflow Link User s Guide 27 Managing Payflow Link Generating Reports 28 Payflow Link User s Guide Integrating TeleCheck Transactions In addition to accepting credit cards your Web site can accept TeleCheck electronic checks using Payflow Link This chapter describes how to implement TeleCheck payments NOTE Be sure to read Appendix B Submitting Transaction Data to the Payflow Link Server for information on more advanced implementations NOTE If you did not indicate that you want to accept checks during the registration process for Payflow Link you must contact PayPal customer service to enable this function For more information on TeleCheck see the TeleCheck Web site at http www telecheck com Integrating Check Processing IMPORTANT
57. om the use of this document or the information contained in this document or resulting from the application or use of the product or service described herein PayPal Inc reserves the right to make changes to any information herein without further notice Chapter Chapter Chapter Chapter Chapter Contents Ihis DOCUMENES scs sass u a ROR a Be ee a we A vii Organization of This Document e vii Customer Support 2 1 s si e i e a e a e a e a a a e viii Related Information a ee viii 1 Introduction esc a a eee ee What is Payflow Link aoaaa 2 Payflow Link Features a a 2 How Payflow Link Works o e eo 3 PayPal Express Checkout Transaction Processing 3 Flow of the Payflow Link Order Processing Pages o o e 4 ROPOMINO 4 wae rara MS hoe Roe E a EG a ees 6 Introduction to Integrating with Payflow Link 00000000008 7 Requirements for Using Payflow Link 2 2 0 2 00 00 eee ee 7 Payment Types Credit Cards and Processing Platforms Supported by Payflow Link 8 Supported Payment Types 2 aa ee 8 Supported Credit Cards ssa ssa siressa tasirni kerisi 8 Supported Processing Platforms oaa aaa a 9 2 Configuring Payflow Link 4 11 Configuring Payflow Link Settings 2 2 o o e e e eo 11 3 Integrating Your Web Site with Payflow Link Basic Integration 15
58. ons PayPal will now begin billing you to use the Payflow Link service You may have already performed this step when you registered for the service Note Registering your account does not activate your account Your Payflow Link account is still in TEST mode until you perform the next step If you have already registered your Payflow Link account skip to Step 2 Configure transactions to go to the live Payflow Link servers on page 26 Follow these steps to register 1 Log in to PayPal Manager at https manager paypal com For information about logging on to PayPal Manager refer to the PayPal Manager online help on the login page 2 On the PayPal Manager Home page click Activate Your Account in the Your Account Status section Payflow Link User s Guide 25 E Activating Payflow Link Activating Your Payflow Account Step 2 Configure transactions to go to the live Payflow Link servers In this step you set the Transaction Process status to LIVE 1 Log in to PayPal Manager at https manager paypal com 2 Navigate to Service Settings gt Payflow Link gt Configuration In the Form Configuration section on the Configuration page change Transaction Process Mode from Test to Live Click Save Changes Step 3 Verify that live transactions are processed correctly Perform a transaction on your Web store as if you were a customer Verify proper operation as follows e Forms appear correctly colors logos
59. onses 2 2 dd RESULT Codes and RESPMSG Values 2 2 2 e 2 0 33 RESULT Values for Transaction Declines or Errors 2 oa ee ee es 34 RESULT Values for Communications Errors 2 2 39 AVS Result Codes ona a ma a a a a a a EE E a a a a 42 Processors that Support AVS aaa aaa 42 ANS RESURS o oa Pp tee e a dr a e Seeds Bt ee ye i aA 43 Card Security Code Result Codes o oo aa a a a 43 Card Security Code Results a oa a a a a 44 Processors and Credit Cards Supporting Card Security Code 45 American Express Card Security Code Enhancements 45 ia A a ea aes Aedes es a Gee A 46 Appendix B Submitting Transaction Data to the Payflow Link Server 47 About PayPal s Transaction Database 0 eee eee 47 iv Payflow Link User s Guide Contents E Collecting Customer Transaction Data Option 0 o 48 Using the Payflow Link Order Form o o 48 Collecting Customer Transaction Data Option 2 0 o 50 Collecting Data on Your Web Page and Posting to the Payflow Link Server 50 Optional Transaction Data o 52 Returning Data to Your Web Site 2 4 54 Retaining Session Data and other Temporary Information 55 Specifying How Data is Returned to Your Web Site 55 Data R
60. onses When a transaction is completed PayPal returns transaction response information PayPal Manager displays transaction responses on the following pages e Perform Transaction Results page returned whenever you complete a transaction using the Perform Transaction tab e Report pages e Transaction Detail page which you can access using the search utilities or by clicking the Transaction ID on most report pages For details on these pages refer to PayPal Manager online help RESULT Codes and RESPMSG Values RESULT is the first value returned in the PayPal server response string The value of the RESULT parameter indicates the overall status of the transaction attempt e A value of 0 zero indicates that no errors occurred and the transaction was approved e A value less than zero indicates that a communication error occurred In this case no transaction is attempted e A value greater than zero indicates a decline or error The response message RESPMSG provides a brief description for decline or error results Payflow Link User s Guide 33 34 Transaction Responses RESULT Codes and RESPMSG Values RESULT Values for Transaction Declines or Errors For non zero Results the response string includes a RESPMSG name value pair The exact wording of the RESPMSG shown in bold may vary Sometimes a colon appears after the initial RESPMSG followed by more detailed information TABLE A 1 Payflow transaction RESULT
61. or HTML editor You will use the editor to add the HTML text that links your site to Payflow Link e Web browser You must have Internet Explorer 5 5 or newer to access the PayPal Manager application e Internet Merchant Account You must have an internet merchant account before you can begin accepting payments at your Web site PayPal has partnered with several internet merchant account providers to make applying easy e Your Web page must calculate the total transaction amount Payflow Link enables your customers to process a single transaction amount Payflow Link does not calculate the transaction amount based on customer selections To enable customers to order multiple items or quantities you must develop a solution that dynamically calculates the total transaction amount based upon customer selections in your Web store Your code then passes the total transaction amount to the Payflow Link server PayPal provides simple HTML code that passes the amount as described in Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration Merchant must have its business operations physically based in the United States Payflow Link User s Guide i Introduction Payment Types Credit Cards and Processing Platforms Supported by Payflow Link Merchant must use one of the following terminal based processors American Express FDMS First Data Nashville FDMS First Data South Global Payments East Nova Paymentech
62. or Vital Payment Types Credit Cards and Processing Platforms Supported by Payflow Link Supported Payment Types Payflow Link supports the following tender types Credit cards Check debit cards issued by MasterCard or Visa Telecheck electronic checks Pinless debit cards Supported Credit Cards Payflow Link supports the following credit cards American Express Optima Diners Club Discover Novus JCB MasterCard Visa 8 Payflow Link User s Guide Introduction a Payment Types Credit Cards and Processing Platforms Supported by Payflow Link Supported Processing Platforms Payflow Link supports the following processing platforms American Express Phoenix American Express APA First Data Merchant Services FDMS Nashville First Data Merchant Services FDMS North First Data Merchant Services FDMS South First Data Resources FDR Australia Global Payments Central Global Payments East Nova Paymentech New Hampshire Paymentech Tampa TeleCheck Vital Payflow Link User s Guide 9 a Introduction Payment Types Credit Cards and Processing Platforms Supported by Payflow Link 10 Payflow Link User s Guide Configuring Payflow Link Once you have registered for a Payflow Link account your first step is to configure Payflow Link using the PayPal Manager application Using PayPal Manager you specify the appearance and content of your PayPal hosted order processing forms In addition you have the option to specify which fi
63. or reading response from host Timeout waiting for processor response Try your transaction again Credit error Make sure you have not already credited this transaction or that this transaction ID is for a creditable transaction For example you cannot credit an authorization Host not available Duplicate suppression time out Void error See RESPMSG Make sure the transaction ID entered has not already been voided If not then look at the Transaction Detail screen for this transaction to see if it has settled The Batch field is set to a number greater than zero if the transaction has been settled If the transaction has already settled your only recourse is a reversal credit a payment or submit a payment for a credit Time out waiting for host response Referenced auth against order Error Capture error Either an attempt to capture a transaction that is not an authorization transaction type or an attempt to capture an authorization transaction that has already been captured Failed AVS check Address and ZIP code do not match An authorization may still exist on the cardholder s account Merchant sale total will exceed the sales cap with current transaction ACH transactions only Card Security Code CSC Mismatch An authorization may still exist on the cardholder s account System busy try again later VPS Internal error Failed to lock terminal number Payflow Link User s Guide Transaction Responses oa
64. ored in the PayPal Manager Payflow Link Confirmation page Controls whether the customer s browser is redirected to the Payflow Link Order form on which the customer enters transaction information ORDERFORM True displays the form If you set ORDERFORM to False then you must pass the transaction parameter values listed in Table B 2 Transaction data required for all Payflow Link transactions on page 51 Controls whether the Payflow Link Confirmation page is displayed to the customer The Confirmation page enables the customer to confirm the transaction information before submitting the transaction The page appears after the customer submits the Order form Valid Entries True False True is the default True False True False True is the default True False True is the default Payflow Link User s Guide 59 B Submitting Transaction Data to the Payflow Link Server Parameters That Specify Payflow Link Operation 60 Payflow Link User s Guide About the Confirmation Email Messages You have the option of sending order confirmation email messages to the customer to yourself or to both The messages resemble the examples in this appendix Example Customer Email Message FIGURE C 1 Example customer email message From OrderProcessing MarciesHatBautique Sender s address Sent Wednesday February 04 2004 7 36 PM To nthompson buyalot com Subject Your order is on its way Subjec
65. r form Shipping city 32 Billing country 4 Shipping country 4 Use these parameters to pass information that appears in the PayPal 255 Manager Custom Report String type These values are not returned by the Post or Silent Post features Card Security Code String type Required if you use the card security 3 or 4 code feature Payflow Link User s Guide Submitting Transaction Data to the Payflow Link Server CS Optional Transaction Data TABLE B 3 Optional parameters Continued Field Name Description Max Length CUSTID This string type parameter is intended to temporarily store data that you 11 specify for example a number or text name that you use to identify the customer This parameter enables you to return the value to your Web server by using the Post or Silent Post feature Note CUSTID is not stored in PayPal s transaction database DESCRIPTION Your merchant s description of the transaction String type 255 Displayed on the Transaction Confirmation page and in email receipts to both merchant and customer DLNUM Driver s License Number 33 TeleCheck transactions only EMAIL Billing email address 40 EMAILTOSHIP Shipping email address 40 EXPDATE Account expiration date For cards that do not use an expiration date 7 use the issuing date plus ten years Required if you turn off the Payflow Link Order form Valid formats are mmyy mmyyyy mm lt separator gt yy and mm lt separator gt yyyy
66. r the funds settle the Authorization you submit a Delayed Capture transaction using PayPal Manager If the Authorization is not settled within a certain period determined by the issuing bank it is deleted The cardholder s open to buy is typically cleared in 5 to 7 days Payflow Link User s Guide 65 Payflow Link Transaction Types 66 Payflow Link User s Guide Frequently Asked Questions Using Payflow Link with other Applications Can I use Payflow Link with my existing shopping cart If your existing shopping cart is pre integrated with Payflow Link follow the instructions for integrating and configuring your cart for Payflow Link Otherwise integrating will require extensive programming Will be to able use Payflow Link with my current merchant account Currently Payflow Link is available for Internet merchant accounts processing through FDMS Nashville Contact your PayPal Sales Representative to verify merchant account compatibility Are there browser specific issues that need to be aware of when using Payflow Link Yes You must have Internet Explorer 3 0 or Netscape 4 0 in order to access the PayPal administrative Web site This will enable you to get started configuring the Payflow service to meet your needs and run test transactions to ensure everything is working satisfactorily How Payflow Link Works With Payflow Link do my customers leave my site when they enter their credit card numbers
67. return the values to your server by using the Post or Silent Post feature Note USER1 through USER1O0 are not displayed to the customer and are not stored in the PayPal transaction database ZIP Billing ZIP postal code 10 Required if you use the AVS feature Required if you turn off the Payflow Link Order form ZIPTOSHIP Shipping ZIP postal code 10 Returning Data to Your Web Site You can use the Post or Silent Post feature to configure the Payflow Link server to send transaction data to a URL that you specify These behind the scenes HTTP Post operations deliver information that you can use for purposes such as keeping a log of transactions or updating a database You must create a CGI or ASP script to capture the Posted information For outbound Post processes Payflow Link servers support only port 80 for HTTP and port 443 for HTTPS Note PayPal recommends that you use PayPal Manager reports to verify each order and the dollar amount of each transaction when using the Silent Post and Forced Silent Post features If you enable Post or Silent Post then for each completed transaction PayPal sends a response string made up of name value pairs The values are a combination of the results of your transaction request and the original transaction data that was submitted This example is a response to a credit card Sale transaction request Payflow Link User s Guide Submitting Transaction Data to the Payflow Link Server
68. st if You Do Not Use Payflow Link s Order Form To use your custom order forms rather that the PayPal hosted forms set ORDERFORM to False and Post the following name value pairs to the Payflow Link server TABLE 8 1 Transaction data required if ORDERFORM False Field Name Description Max Length ADDRESS Billing address 60 CHECKNUM Check number 11 CITY Billing city 32 DLNUM Driver s License Number This value is required 33 EMAIL Billing email address 40 LOGIN The login name that you chose while enrolling for your Payflow account METHOD Method of customer payment Enter ECHECK for electronic check Payflow Link User s Guide Integrating TeleCheck Transactions EEN Transaction Results Returned for TeleCheck Transactions TABLE 8 1 Transaction data required if ORDERFORM False Continued Field Name Description Max Length MICR MICR number of the check The string appears at the bottom of the check 31 NAME Billing name 60 PARTNER The name of your Partner was provided to you by your PayPal Reseller PHONE Billing phone 20 STATE Billing state 20 STATEOFDL Driver s license state two letter abbreviation This value is required 3 TYPEOFCHECK Type of check P Personal B Business P is the default ZIP Billing ZIP code 10 Transaction Results Returned for TeleCheck Transactions The HOSTCODE parameter returns the following six digit code values TABLE 8 2 Values returned by HOSTCODE Code Descript
69. stomer s experience you may wish to populate the Order form with information that your site has already collected You can pre populate any Order form field by using the HTML Post method to send the associated name value pair to the Payflow Link server In this example you populate the Total Amount a required value Name Address and City fields lt form method POST action https payflowlink paypal com gt lt input type hidden name LOGIN value BeachBums gt lt input type hidden name PARTNER value reseller_name gt lt input type hidden name TYPE value S gt lt input type hidden name AMOUNT value 12 00 gt lt input type hidden name NAME value Tina Johnson gt lt input type hidden name ADDRESS value 123 Main St gt lt input type hidden name CITY value Tahoma gt lt input type submit value Buy gt lt form gt As a result the values appear in the Order form the card number and expiration date values were collected by the Credit Card Information page 48 Payflow Link User s Guide Submitting Transaction Data to the Payflow Link Server Boo Collecting Customer Transaction Data Option 1 FIGURE B 1 Order form with values Data That You Must Pass if You Use Payflow Link s Order Form In Example of a Simple Integration on page 15 we discussed the minimum data set required by Payflow Link if you use Payflow Link s Order form to collect transaction informa
70. t Text Thank you for your order Here are the details Introductory Text for your records Order ID V53F 27491887 This information Invoice 3452345 is copied from the Order Placed 04 Feb 04 05 44 PM transaction data Amount of Transaction 117 03 Payment Type Master Card CustID NT1000 BILLTO Nancy Thompson 1428 Elm Street Springwood CA 66666 USA 121 325 4253 nthompson buyalot com SHIP TO Nancy Thompson 1428 Elm Street Springwood 66666 USA 121 325 4253 ORDER DESCRIPTION If you have any questions call Closing Text Qur Customer Service hotline at 800 555 1212 Payflow Link User s Guide 61 About the Confirmation Email Messages Example Merchant Email Message Example Merchant Email Message FIGURE C 2 Example merchant email message Order ID V53F27491887 Invoice 3452345 Order Placed 07 May 03 05 44 PM Amount of Transaction 117 03 Payment Type Master Card CustID NT1000 BILL TO Nancy Thompson 1428 Elm Street Springwood CA 66666 USA 121 325 4253 nthompson buyalot com SHIP TO Nancy Thompson 1428 Elm Street Springwood 66666 USA 121 325 4253 ORDER DESCRIPTION 1 felt hat blue Model FC Fields Returned in the Confirmation Email Message NOTE The confirmation email messages return only those values that were submitted with the transaction The customer email message includes the header and footer text that you specified on the PayPal Manag
71. t input type hidden name ZIP value Billing zip here gt lt input type hidden name COUNTRY value Billing country here gt lt input type hidden name PHONE value Billing phone here gt lt input type hidden name FAX value Billing fax here gt lt p gt Enter your Customer ID Number lt input type text name USER1 size 12 gt lt p gt lt p gt Select the form of payment lt select name METHOD size 1 gt lt option selected value CC gt Credit Card lt option gt lt p gt lt input type submit value Click Here to Purchase gt lt p gt lt form gt Note The example code shows a representative list of fields You can further customize the code provided in this example by using fields described in Appendix B Submitting Transaction Data to the Payflow Link Server Passing Transaction Data to Payflow Link If you are collecting transaction data on your forms you must write a script that passes the data to the Payflow Link HTML code Alternatively you can collect data by changing the fields from hidden fields to text fields Instead of lt input type hidden gt use lt input type text gt This creates text boxes into which customers can enter information The data is passed to PayPal when the customer submits the order 18 Payflow Link User s Guide Testing Payflow Link In Chapter 3 Integrating Your Web Site with Payflow Link Basic Integration you entere
72. tered See RESPMSG Not a transaction server Too many parameters or invalid stream Too many line items Client time out waiting for response Declined Check the credit card number expiration date and transaction information to make sure they were entered correctly If this does not resolve the problem have the customer call their card issuing bank to resolve Payflow Link User s Guide Transaction Responses oa RESULT Codes and RESPMSG Values TABLE A 1 Payflow transaction RESULT values and RESPMSG text Continued RESULT RESPMSG and Explanation 13 Referral Transaction cannot be approved electronically but can be approved with a verbal authorization Contact your merchant bank to obtain an authorization and submit a manual Voice Authorization transaction 14 Invalid Client Certification ID Check the HTTP header If the tag X VPS VIT CLIENT CERTIFICATION ID is missing RESULT code 14 is returned 19 Original transaction ID not found The transaction ID you entered for this transaction is not valid See RESPMSG 20 Cannot find the customer reference number 22 Invalid ABA number 23 Invalid account number Check credit card number and re submit 24 Invalid expiration date Check and re submit 25 Invalid Host Mapping Error is caused by one or more of the following e You are trying to process a tender type such as Discover Card but you are not set up with your merchant bank to accept this card type e You are tryi
73. th the HTML code you need to get started Customizable to your Web site You can customize the look and feel of the PayPal hosted Order forms to reflect your Web site design Responsive and reliable Payflow Link immediately advises customers whether their transaction was successful Email receipt notification With approved transactions Payflow Link can send an email confirmation receipt to you and to your customers High security All transactions processed on PayPal hosted forms occur over secure SSL connections All certificates required to ensure both authentication and security are hosted by PayPal You can specify that only certain Web pages for example your e commerce site are valid entry points for the transaction processing pages Fraud protection Payflow Link supports a large set of automated fraud protection tools including Card Security Code CSC PayPal Manager PayPal Manager enables you to perform transactions and manage them with features like search tools reports and so on Access for offline orders PayPal Manager gives you the flexibility to process orders offline including orders received by phone fax email or in person IMPORTANT Payflow Link is a single payment amount solution If you want your customers to be able to order multiple items or quantities you must develop a solution that calculates the total transaction amount based upon customer choices If you do not have development staff you coul
74. tion from the customer Table B 1 lists the minimum data set You have the option to turn off the Confirmation page by setting SHOWCONFIRM False The Confirmation page enables the customer to confirm the transaction information before submitting the transaction The page appears after the customer submits the Order form IMPORTANT Parameter names are case sensitive and must be typed exactly as shown Incorrectly specified parameter values are ignored Payflow Link User s Guide 49 El Submitting Transaction Data to the Payflow Link Server Collecting Customer Transaction Data Option 2 TABLE B 1 Transaction data required for all Payflow Link transactions Field Name Description Max Length LOGIN The login name that you chose while enrolling for your Payflow account PARTNER The name of your Partner was provided to you by your Reseller AMOUNT The total amount of the transaction Decimal number with two decimal places Amount must be greater than 1 00 This value appears on PayPal Manager reports on the Transaction Confirmation page on the Receipt page and in email receipts to both merchant and customer TYPE Transaction type S for Sale or A for Authorization For more 1 information see Payflow Link Transaction Types on page 65 Collecting Customer Transaction Data Option 2 Collecting Data on Your Web Page and Posting to the Payflow Link Server You can bypass the Payflow Link forms by collecting all transactio
75. u can benefit from using the Fraud Protection Services To eliminate result 126 turn the filters off For more information see the Fraud Protection Services documentation for your payments solution It is available on the PayPal Manager Documentation page 127 Fraud Protection Services Filter Not processed by filters 128 Fraud Protection Services Filter Declined by merchant after being flagged for review by filters 131 Version 1 Payflow Pro SDK client no longer supported Upgrade to the most recent version of the Payflow Pro client 132 Card has not been submitted for update 133 Data mismatch in HTTP retry request 150 Issuing bank timed out 151 Issuing bank unavailable 200 Reauth error 201 Order error Payflow Link User s Guide 37 38 Transaction Responses RESULT Codes and RESPMSG Values TABLE A 1 Payflow transaction RESULT values and RESPMSG text Continued RESULT 402 403 404 600 601 1000 1001 1002 1003 1004 1011 1012 1013 1014 1016 1017 1021 1022 1023 1041 1042 1043 RESPMSG and Explanation PIM Adapter Unavailable PIM Adapter stream error PIM Adapter Timeout Cybercash Batch Error Cybercash Query Error Generic host error This is a generic message returned by your credit card processor The RESPMSG will contain more information describing the error Buyer Authentication Service unavailable Buyer Authentication Service Transaction timeout Buyer Authentication
76. u must activate your account and set Transaction Process Mode to LIVE before accepting real orders Refer to PayPal Manager online help for information on activating your account Payflow Link User s Guide 19 20 Testing Payflow Link Testing Credit Card Transactions Performing Test Transactions To perform test transactions perform the purchase process from your Web site as described here Verify that the transactions are approved declined or referred as is appropriate Testing Guidelines e PayPal provides test card numbers Other numbers produce an error e Expiration Date must be a valid date in the future use the mm yy format e To view the credit card processor that you have selected for testing navigate to Account Administration gt Processor amp Merchant Bank Information gt Processor Information on PayPal Manager Credit Card Numbers Used for Testing Use the following card numbers for testing Any other card number produces the error message Live card used on test system or Result 23 Invalid Account Number TABLE 5 1 Tesi credit card numbers Credit Card Test Number American Express 3782822463 10005 American Express 37144963539843 1 American Express Corporate 37873449367 1000 Diners Club 38520000023237 Diners Club 30569309025904 Discover 6011111111111117 Discover 6011000990139424 MasterCard 5555555555554444 MasterCard 5105105105105100 Visa 4111111111111111 Visa 4012888888881881 Visa 4222222222222
77. urns the results of the transaction and the customer returns to your Web site If you submit values for these parameters in the transaction request then when the Payflow Link server posts the transaction response back to your site the response text echoes the values that you submitted with the transaction You can use User1 through User10 to store variables session IDs order numbers and so on In addition you might use the CUSTID parameter to store a text name that identifies the customer for example NOTE These values are intended to hold temporary data and are not stored in PayPal s transaction database Specifying How Data is Returned to Your Web Site You have the following options for returning transaction data to your Web site Post The Post feature returns data using the HTML Post method when the customer clicks the Continue button on the Receipt page You receive posted information only on approved transactions If the customer does not click the Return button or 1f the transaction is declined then the transaction data is not posted to your site For declined transactions the customer gets a Declined button that returns them to your Order page Payflow Link User s Guide 55 B Submitting Transaction Data to the Payflow Link Server Data Returned by the Post and Silent Post Features Silent Post The Silent Post feature returns data using the HTML Post method whenever a transaction succeeds The data is sent at the sam
78. ustomer support regarding any other errors TABLE A 2 RESULT values for communications errors RESULT Description 1 Failed to connect to host 2 Failed to resolve hostname 5 Failed to initialize SSL context Payflow Link User s Guide 39 40 Transaction Responses RESULT Codes and RESPMSG Values TABLE A 2 RESULT values for communications errors Continued RESULT 6 7 100 103 Description Parameter list format error amp in name Parameter list format error invalid name length clause SSL failed to connect to host SSL read failed SSL write failed Proxy authorization failed Timeout waiting for response Select failure Too many connections Failed to set socket options Proxy read failed Proxy write failed Failed to initialize SSL certificate Host address not specified Invalid transaction type Failed to create a socket Failed to initialize socket layer Parameter list format error invalid name length clause Parameter list format error name Failed to initialize SSL connection Invalid timeout value The certificate chain did not validate no local certificate found The certificate chain did not validate common name did not match URL Unexpected Request ID found in request Required Request ID not found in request Out of memory Parameter list cannot be empty Context initialization failed Payflow Link User s Guide Transaction Responses RESULT Codes and RESPMSG Values
79. yPal Manager This value is displayed on PayPal Manager reports as Transaction ID on the Receipt page as Order ID and appears in email receipts to both merchant and customer RESPMSG The response message returned with the transaction RESULT code Exact wording of the RESPMSG varies Sometimes a colon will appear after the initial RESPMSG followed by a more detailed description If you are using AVS or card security code checking PayPal voids any transactions for which the returned value does not meet your configured criterion For this Void transaction the RESPMSG is AVSDECLINED or CSCDECLINED and RESULT 0 NOTE Be sure to look at the response message for your transaction Even if your result code is 0 your response message might say that the transaction has failed RESULT The outcome of the attempted transaction RESULT 0 indicates the transaction was approved any other number indicates a decline or error Payflow Link User s Guide 57 El Submitting Transaction Data to the Payflow Link Server Data Returned by the Post and Silent Post Features Values Returned When ECHODATA is True When ECHODATA True all values returned for ECHODATA False are returned plus all transaction data that was submitted for the transaction Here is a list of all possible values returned when ECHODATA True These parameters are described in the sections on submitting transactions ADDRESS ADDRESSTOSHIP AMOUNT AUTHCODE AVSDATA CITY CITYTOS
80. your Web site e Automatically send email confirmation to customers e Post transaction data behind the scenes to your Web server e Take advantage of security features e Use PayPal Manager to generate Payflow Link report and to view transaction reports IMPORTANT PayPal recommends that you use PayPal Manager to verify each order and the dollar amount of all Payflow Link transactions It is your responsibility to protect your passwords and other confidential data and to implement security safeguards on your Web site and in your organization or to ensure that your hosting company or internal Web operations team is implementing them on your behalf Payflow Link User s Guide Introduction What is Payflow Link What is Payflow Link Payflow Payflow Link is a secure PayPal hosted HTTP based Internet payment solution It allows you a merchant with an internet merchant account to securely connect your customers to PayPal s secure server and use it to automate order acceptance authorization processing and transaction management Payflow Link is the choice for merchants who process low to moderate order quantities and prefer a solution that is especially easy to implement and maintain NOTE If your Web site processes more than 500 transactions per month you should consider using Payflow Pro PayPal s high performance Internet payment solution Link Features Easy to implement and use PayPal supplies you wi

PayPal Payflow - 2009 - Link User's Guide

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