Palm 650 User's Manual
Contents
1. setup Guide BlackBerry Connect for the Palm Treo Smart Device Copyright and Trademark 2006 Palm Inc All rights reserved Palm Treo VersaMail and the Palm and Treo logos are among the trademarks or registered trademarks owned by or licensed to Palm Inc All other brand and product names are or may be trademarks of and are used to identify products or services of their respective owners The RIM and BlackBerry families of related marks images and symbols are the exclusive properties and trademarks of Research In Motion Limited used by permission BlackBerry the BlackBerry logo the envelope in motion symbol and Always On Always Connected are registered with the U S Patent and Trademark Office and may be pending or registered in other countries Disclaimer and Limitation of Liability Palm Inc assumes no responsibility for any damage or loss resulting from the use of this guide Palm Inc assumes no responsibility for any loss or claims by third parties which may arise through the use of this software Palm Inc assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss IMPORTANT Please read the End User Software License Agreement with this product before using the accompanying software program s Using any part of the softw2. Address Lookup in the BlackBerry Connect User Guide for details Attachment viewing You can view certain attachments either in an application that came with not need to do anything your Treo 650 or in BlackBerry Attachment Viewer See Viewing attachments in the BlackBerry to upload the info to the Connect User Guide for details server BlackBerry Connect preferences The BlackBerry Connect solution contains account specific preferences that allow you to customize your experience See BlackBerry Connect preferences in the BlackBerry Connect User Guide for details BlackBerry Connect for the Palm Treo 650 smart device 2 CHAPTER 1 What do I need to get started Tip What do need to get started See How do determine the default oe client on NOTE If you have a Microsoft Exchange ActiveSync account in VersaMail you are prompted my computer for to delete it during BlackBerry Connect account setup For information on deleting email account information on checking in VersaMail see the VersaMail User Guide a PDF file available for download from the same and changing your website from which you downloaded the BlackBerry Connect software default mail client Tip Computer system requirements To check for available e Windows 2000 or Windows XP operating system space on your Treo 650 e 30MB available hard disk space go to Applications and select Info on the App e Outlook 2003 or Lotus Notes 6 5 set as t
3. administrator if you re not sure Continued BlackBerry Connect for the Palm Treo 650 smart device BlackBerry Connect Desktop for Palm x Choose Email System Please select email system Confirm that the email system selected below corresponds to the system used in your organization If you are unsure please contact your system administrator Microsoft Exchange typically used with Microsoft Outlook client Lotus Domino typically used with Lotus Notes client InstallShield esr CHAPTER 2 Step 2 Install the BlackBerry Connect desktop application 8 Click Yes to place a shortcut to BlackBerry Connect Desktop on your computer desktop Click Finish IMPORTANT INSTALLATION IS NOT FINISHED PLEASE BE PATIENT AFTER YOU COMPLETE INSTALLATION OF THE BLACKBERRY CONNECT DESKTOP APPLICATION THERE MAY BE A DELAY OF A FEW MINUTES BEFORE YOUR COMPUTER DISPLAYS THE SCREEN FOR THE THIRD PART OF INSTALLATION IN WHICH YOU SET UP THE BLACKBERRY SERVICE BlackBerry Connect for the Palm Treo 650 smart device Tip See went through the installation procedure but lam receiving any email messages in my BlackBerry Connect account What should do if you do not know how to turn on the phone on your Treo 650 Did You Know When you finish BlackBerry service setup an entry is added to the Start gt Programs menu named Set up BlackBerry Connect If you complet
4. From pick list and select Phone Select the application that you want to remove Select Delete Synchronize to remove the app from the Backup folder on your computer BlackBerry Connect for the Palm Treo 650 smart device 12 CHAPTER 3 Common Questions Tip Look at the signal strength bars in the connection icon in the title bar of any screen to see if you have a good data connection More bars means a stronger connection Tip If your computer was not connected to your corporate network during installation the account is not set up and you need to set up the account again went through the installation procedure but am not receiving any email messages in my BlackBerry Connect account What should do Make sure the phone on your Treo 650 is turned on and that you have a good data connection to your wireless carrier s network Turning on the phone is different from waking up the screen on your Treo 650 If the phone is on connection icon appears at the top of your Treo 650 screen If this icon does not appear you need to turn on the phone as follows 1 If your Treo 650 screen is dimmed briefly press Power End to wake up the screen 2 If you see a Keyguard alert press Center on the 5 way navigator to turn off Keyguard 3 Press and hold Power End to turn the phone Check with your IT administrator to make sure that you have an account on your company s BlackBerry E
5. are indicates that you accept the terms of the End User Software License Agreement PN 406 10618 00 v 1 2 BlackBerry Connect for the Palm Treo 650 smart device ii Table of Contents Chapter 1 Introduction vicsccicslevedewecarcdgvaisenenegekedsvexseauseaceessasass 1 OVEIVIEW sii E 2 What do need to get 3 Chapter 2 Setup 4 Before Vou eei aed 4 Step 1 Install the updated Palm software 5 Step 2 Install the BlackBerry Connect desktop application 7 Step 3 Set up the BlackBerry service 10 Chapter 3 Common 12 BlackBerry Connect for the Palm Treo 650 smart device iii CHAPTER 1 Introduction In this chapter BlackBerry Connect for the Palm Treo 650 smart devige integrates the apn Calendar and VersaMail applications pn gt What do need to get on your Treo 650 with your corporate BlackBerry Enterprise Server BlackBerry Connect With BlackBerry Connect email messages and Calendar events are pushed from the server to your Treo 650 Likewise any messages you send or events you create are pushed to the server NOTE For opt
6. ce 3 CHAPTER 2 Setup Instructions In this chapter Step 1 Install the updated Palm software Step 2 Install the BlackBerry Connect desktop application Step 3 Set up the BlackBerry service BlackBerry Connect for the Palm Treo 650 smart device Here are the three steps required to set up BlackBerry Connect for the Palm Treo 650 smart device e Step 1 Install updated Palm software including current versions of the VersaMail application and Calendar on your computer e Step 2 Install the BlackBerry Connect desktop application on your computer e Step 3 Set up the BlackBerry service on your Treo 650 NOTE For troubleshooting tips on problems that occur at any point during or after the installation process see went through the installation procedure but am not receiving any email messages in my BlackBerry Connect account What should do Before you begin e Synchronize your Treo 650 with your computer to make sure that all of your Calendar events are current on your computer and can be retrieved by the server When you install BlackBerry Connect all events are purged from your Treo 650 When you synchronize after installation all events on the server are sent to your Treo 650 see What do 1 need to get started e Make sure that your computer your Treo 650 and the network meet the requirements described in What do need to get started before installing BlackBe
7. e the installation process but your BlackBerry Connect account isn t successfully set up you can select this entry to try account setup again CHAPTER 2 Step 3 Set up the BlackBerry service Step 3 Set up the BlackBerry service 1 2 Make sure that the phone on your Treo 650 is turned on and is within a coverage area as indicated by a connection icon with signal strength bars at the top of your Treo 650 screen When the Complete BlackBerry Connect Setu p screen appears Complete BlackBerry Connect Setup urcom pute r p ress th e syn c To complete setup of your BlackBerry account on your device please do the following button on the USB sync cable CS MR IMPORTANT DO NOT CLOSE THE SCREEN ON YOUR DESKTOP DURING BLACKBERRY SERVICE SETUP IF YOU DO INSTALLATION MIGHT NOT COMPLETE SUCCESSFULLY oe During synchronization follow the onscreen instructions and move the mouse from side to side a few times to generate a random security key IMPORTANT YOU MUST PERFORM THIS STEP TO COMPLETE INSTALLATION SUCCESSFULLY Ny Continued BlackBerry Connect for the Palm Treo 650 smart device 10 CHAPTER 2 Step 3 Set up the BlackBerry service Did You Know When you click Yes in 4 step 4 all events When asked whether you would like to proceed and upload your desktop calendar to your device Peg ieu erem currently on t
8. gins installation process begins Cancel 2 On the Welcome screen click Next On the Country or Region Selection screen keep the default setting of USA English Click Next 4 Select the option to accept the End User License Agreement and then click Next Continued BlackBerry Connect for the Palm Treo 650 smart device 7 Did You Know The username you enter on the Customer Information screen can be anything you want Tip You do not need to enter anything on the Choose Destination Location screen Tip Leave the screen in step 7 open if you need to go ask your system administrator which email system your company uses If you click Cancel you ll need to run setup again from the beginning 5 On the Customer Information screen enter a username and your company s name Keep the default Anyone who uses this computer setting Click Next CHAPTER 2 Step 2 Install the BlackBerry Connect desktop application BlackBerry Connect Desktop for Palm X Customer Information Please enter your information User Name Petm_Exche Company Name Pam ine Install this application for Anyone who uses this computer all users C Onlyforme InstallShield me e Click Next on the Choose Destination Location screen Select your company s email system Microsoft Exchange or Lotus Domino and then click Next Contact you system
9. he default mail client on your computer menu At the bottom of Palm Desktop software that came with your Treo 650 installed and at least one synchronization the screen select Size of your Treo 650 and your computer completed The first number on the Free Space line tells you IMPORTANT IF YOU HAVE THE BLACKBERRY DESKTOP APPLICATION ALREADY how aiden dete fs INSTALLED ON YOUR COMPUTER YOU MUST REMOVE THE SOFTWARE BEFORE INSTALLING BLACKBERRY CONNECT available on your Treo 650 If you need instructions on increasing Treo 650 requirements available space see How e 4MB available memory space If you don t have enough memory delete some applications doldelete applications to increase the memory on my Palm Treo 650 smart device Latest Treo 650 software from your wireless carrier installed and running To obtain the latest software go to www palm com us support downloads treo650updater Network and server requirements e An account on your company s BlackBerry Enterprise Server version 4 0 service pack 4 and above or version 4 1 and above recommended Check with your IT administrator to find out e A BlackBerry Connect data plan with your wireless carrier To sign up for this type of plan contact your carrier s customer service department An active connection between your computer and your company s network during the installation process BlackBerry Connect for the Palm Treo 650 smart devi
10. he server click Yes Espace are downloaded to your aS Treo 650 Depending on IMPORTANT YOU MUST CLICK YES IN the number of events the ORDER FOR SERVER PUSH OF CALENDAR process may take a few EVENTS TO WORK CORRECTLY minutes 5 On the Congratulations screen click Done Done The BlackBerry service is now set up on your Treo 650 Press the Messaging button on your Treo 650 to open your BlackBerry Connect account Inbox See the BlackBerry Connect User Guide for information on using the application BlackBerry Connect for the Palm Treo 650 smart device 11 CHAPTER 3 Common Questions How do I determine the default mail client on my computer To check your default mail client and change it if needed follow these steps 1 For Windows 2000 and Windows XP Classic View in the Control Panel click Internet Options For Windows XP Category View in the Control Panel click Network and Internet Connections and then click Internet Options 2 Click the Programs tab 3 The E mail option displays the default email client If you need to change this click the box and select the correct client 4 Click OK If you re still not sure about your default mail client after following these steps check with your system administrator How do I delete applications to increase the memory on my Palm Treo 650 smart device Go to Applications 9 Open the menus amp Select Delete on the App menu Select the Delete
11. imal operation of BlackBerry Connect for the Palm Treo 650 smart device we recommend using BlackBerry Enterprise Server 4 0 service pack 4 and above or BlackBerry Enterprise Server 4 1 and above BlackBerry Connect for the Palm Treo 650 smart device 1 CHAPTER 1 Overview Key Term Overview Push Technology in The BlackBerry Connect solution offers the following features which a server automatically delivers Push email Calendar events and meeting invitations BlackBerry Enterprise Server pushes information such as messages events and invitations it receives onto your Treo 650 Likewise when you compose an email messages to a email message enter an event in Calendar or reply to a meeting invitation on your Treo 650 the device the user does not new entry is pushed to the server See Your Inbox in the BlackBerry Connect User Guide for need to do anything to details retrieve the information Wireless reconciliation When you delete or change an email message or event on your Treo 650 Key Term the change is reconciled to updated on the server and your desktop See Your Inbox in the Reconciliation Process BlackBerry Connect User Guide for details in which changed info on your Treo 650 is automatically updated on the server and your desktop the user does Remote Address Lookup When addressing an email message you can search for and retrieve email addresses on your corporate Exchange or Domino server See Remote
12. nterprise Server If you recently established a data plan with your wireless carrier note that it can take a day or longer for the plan to be activated Check with your wireless carrier to see if your data plan is active Make sure that the BlackBerry service is turned on If you have not received any email since you set up your BlackBerry Connect account note that this account does not push any old email messages to your Treo 650 only new messages existing on the BlackBerry Enterprise Server are pushed Try sending a message to yourself at your work email address to test whether the account is receiving messages If you previously had the BlackBerry desktop application installed on your computer you need to remove the application before installing BlackBerry Connect Delete the desktop application and repeat the BlackBerry Connect installation steps If you cannot fix the problem by following the steps above try to set up the BlackBerry Connect account again On your computer select Start navigate to Programs navigate to the Palm program group and then select Set up BlackBerry Connect Repeat the installation steps and then try sending or receiving email messages again BlackBerry Connect for the Palm Treo 650 smart device 13
13. rry Connect Make sure you know which email system your company uses Microsoft Exchange or Lotus Domino CHAPTER 2 Step 1 Install the updated Palm software F Did You Know Step 1 Install the updated Palm software The following software is installed 1 Download the BlackBerry Connect software Double click the BBInstaller exe e An updated version of the VersaMail application icon on your computer desktop Updated versions ofthe personal information 2 management PIM applications including Calendar On the Welcome screen click Next Select the username for your COFSEROHESEE WES EHE EE PE Key Term Treo 650 from the list and then Select Palm User Personal information click Next management PIM MOSER sc het you vart sa br Backery applications Software that helps you organize your personal information including the Contacts Calendar Tasks and Memos rm quem applications 4 Select the option to accept the license agreement The installation process begins 5 Connect your computer and your Treo 650 to the USB sync cable Y Continued BlackBerry Connect for the Palm Treo 650 smart device 5 CHAPTER 2 Step 1 Install the updated Palm software 6 Synchronize to install the updated software on your Treo Installing Palm Software 650 Press the sync button on the USB cable In the dialog box that appears on your computer click the Select an e
14. xisting user account button select your forteresse estos ht pnt XQ 3 SSA username and then click OK SA NOTE Leave your s computer and your Treo 650 connected to the sync cable after synchronizing because you need to synchronize again later in the installation process To complete the installation of the Palm software you must synchronize your device now Press the button on your device cable or cradle 7 When prompted select the Reset button on your Treo 650 screen IMPORTANT INSTALLATION IS NOT FINISHED PLEASE BE PATIENT AFTER YOU COMPLETE INSTALLATION OF UPDATED PALM SOFTWARE THERE MAY BE A DELAY OF A FEW MINUTES BEFORE YOUR COMPUTER DISPLAYS THE SCREEN FOR THE SECOND PART OF INSTALLATION IN WHICH YOU INSTALL THE BLACKBERRY CONNECT DESKTOP APPLICATION BlackBerry Connect for the Palm Treo 650 smart device 6 CHAPTER 2 Step 2 Install the BlackBerry Connect desktop application Step 2 Install the BlackBerry Connect desktop application 1 When the Congratulations rs cl ick N ext A Congratulations Software successfully installed Prepare to Install screen appears ae ea rs Cann E Wa SCR ed on an d th e d es kto p a p pl icati on Click Next to begin the second installation step Installing the BlackBerry Connect Desktop Note It may take a minute to launch the next step and there will also be a delay before the final step be
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