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Nortel Networks NN43001-321 User's Manual

1. A oe ee Provisioning Client navigator 3 Add a new gateway as follows a Select Provisioning gt Gateways gt Add Gateway in the Provisioning Client navigator The Add a new gateway web page opens as shown in Figure 22 Provisioning Client Add a new gateway page 71 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Implementation details 71 Figure 22 Provisioning Client Add a new gateway Add a new gateway Gateway host mydomain com maddr 1 2 Gateway type CS 1000 Location Other gt Trusted Node TRUE FALSE Is Gateway TRUE FALSE b Enter mydomain com maddr 12 123 1 123 in the Gateway host text box Select CS 1000 in the Gateway type drop down list Select TRUE for Trusted Node Select TRUE for Is Gateway g Click Submit c d Select Other from the Location drop down list e f 4 Add a new route as follows a Select Provisioning gt Gateways gt Add Route in the Provisioning Client navigator The Create new gateway route web page opens as shown in Figure 23 Provisioning Client Create new gateway route page 71 Figure 23 Provisioning Client Create new gateway route Create new gateway route Route Name myGWRoute Domain e EAA Clear b Enter myGWRo
2. You must log in to the Signaling Server to use the CLI commands Refer to Signaling Server Installation and Commissioning NN4300 1 312 for this procedure Table 4 CDS OAM commands page 100 shows the Converged Desktop CLI commands available on the Signaling Server from the OAM shell Table 4 CDS OAM commands Command Description cdsShow Displays the current Converged Desktop configuration The command is used to check the basic Converged Desktop application status cdsAgentShow Displays the Personal Call Assistance PCS agent s information and status Table 5 CDS PDT commands page 100 shows the Converged Desktop CLI commands available on the Signaling Server from the PDT shell Table 5 CDS PDT commands Command Description cdsAmITrace lt level gt Sets the Application Module Link AML trace level for the CDS application Turns tracing on off for troubleshooting message flows between the Call Server and the Signaling Server Where lt level gt is 0 turns off trace 1 prints all input output AML data buffer 2 prints all input output AML data buffer except POLLING message 3 prints all input output AML data buffer except POLLING message with Information Element IE type decoding 4 prints all input output AML data buffer except POLLING message with IE type and data decoding Note This command prints the AML messages to from the Call Server at the transport layer Be
3. b Enter a name for the Class of Service such as cdCOS in the Name text box c Enter a description for the Class of Service such as CD COS in the Description text box d Click Save 4 Add a new route list as follows Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Implementation details 77 a Select Provisioning gt Domains gt mydomain com gt Telephony Routes gt Add RouteList in the Provisioning Client navigator The Create a New Route List web page opens as shown in Figure 30 Provisioning Client Create a New Route List page 77 Figure 30 Provisioning Client Create a New Route List Create a New Route List in mydomain com domain Name myRoutelist 27 Description JmyRouteLis 2 Incoming Other Domain Tree Call Routing ALLOW 27 Incoming Same Domain Tree Call Routing ALLOW R gt Class of Service cdCOS x 27 Telephony Route s Clear b Enter a list name such as myRouteList in the Name text box c Enter alist description such as myRouteList in the Description text box d Select ALLOW from the Incoming Other Domain Tree Call Routing drop down list e Select ALLOW from the Incoming Same Domain Tree Call Routing drop down list f Select cdCOS from the Class of Service drop down list 5 Cli
4. open and manage technical support cases Getting help over the telephone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support web site and you have a Nortel support contract you can also get help over the telephone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following web site to obtain the telephone number for your region www nortel com callus Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 8 How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Norte
5. NORTEL NETWORK ROUTING SERVICE MANAGER Location Too Dotabase Acton SP Routing Test Server Actions Select database petion Cut over amp Commit Submit D ase Actions Click Submit End Operational logic The following items describe the operational logic of the CS 1000 SIP Redirect Server When an INVITE is received the Public Address is extracted from the request URI For example INVITE lt sip dn phone context pc domain user phone gt SIP 2 0 When the SIP Redirect Server searches the location database it tries to find all the endpoints that meet the following requirements The endpoint belongs to the specified domain The endpoint has associated routing entries with both of the following exact phone context as the one received longest DN prefix that prefixes the received DN Table 3 Search results of location database page 97 shows the possible outcomes of the location database search Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Operational logic 97 Table 3 Search results of location database The resolution fails that is no Send the 302 response Moved Temporarily endpoints are found the SIP Redirect Server redirects to a collaborating server Build the Contact Address of
6. Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Implementation details 79 Figure 31 Provisioning Client Create New Telephony Route Create New Telephony Route Name Description From Digits To Digits Min Number of Digits Max Number of Digits Route Type Remove Prefix Recursive Route List Clear o 000000 b Configure each new route as follows 1 Enter the values for the appropriate fields as listed in Table 2 Values for configuring Routes page 79 Do not use blank spaces in text fields Note In the Name field only the following characters are valid A Z a z 0 9 comma period hyphen and underscore _ Any other character in the route Name causes an error message 2 Click Save Table 2 Values for configuring Routes Route Type Private Private Private Gateway Gateway Public Public CDP UDP PSTN CDP UDP Local National myCDP myUDP myPST myCDP myLocal my National Name Route Route NRoute it ere Route Route Private Private Private Public Public myCDP myUDP myPST Description Route Route NRoute Entry Field myLocal my National Route Route myCDP myUDP Private Private Private Route GW RouteGw Public Public Nortel Communication Server 1000 Communic
7. 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 65 Figure 17 Verifying configuration cdsShow oam gt cdsShow CDS Application Current State AppReady hAppB1lk TaskName Tid LinkState NumRetry LinkNum Trace Ox2bcf3d0 CDS oxf800 Up 0 32 0 AML Link Timer Next Timeout 0 sec Call Audit Timer Next Timeout 7151 sec CDS Service Enabled Yes Service DN 5100 CDN 5200 MO Service URI sip convergeddesktopamydomain com nortelconverged continueforce MV Service URI sip convergeddesktop mydomain com nortelconverged conditional fork Notify URI sip convergeddesktop mydomain com PNI HLOC 00002 334 AnnounceRAN AnnounceRANSeconds 1 CD Server Timeout 5 CD Ringing Timeout 10 Non PAD Ans Timeout 2 CDS Call Trace Off Calling Number null Called Number null Figure 18 Verifying configuration cdsAgentShow oam gt cdsAgentShow The active CDN 5200 The default ACD DN 5300 Round Robin index 1 No TN PosID ACD_DN DN adnStatus loginStatus acdStatus 1 0x703c 510300 5300 3604 Idle Ready Idle 2 0x703d 510300 5300 3604 Idle Ready Idle 3 0x703e 510300 5300 3604 Idle Ready Idle 4 0x703f 510300 5300 3604 Idle Ready Idle 5 0x707c 510300 5300 3604 Idle Ready Idle Number of CDS Agents 5 5 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 Februa
8. Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 Document status Standard Document version 01 05 Document date 15 February 2008 Copyright 2005 2008 Nortel Networks All Rights Reserved Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Revision history February 2008 Standard 01 05 This document is up issued to update the instructions for Configuring Meet Me Audio Conferencing in the NRS for CDS January 2008 Standard 01 04 This document is up issued to add instructions for Configuring Meet Me Audio Conferencing in the NRS for CDS December 2007 Standard 01 03 This document is up issued to update the Converged Desktop Feature installation June 2007 Standard 01 02 This document is up issued to remove the Nortel Networks Confidential statement May 2007 Standard 01 01 This document is up issued to support Communication Server CS 1000 Re
9. Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 38 Examples of dialing and numbering plan configuration for mixed networks Sample network Figure 11 The sample network has the following characteristics e The network includes several sites e Each site has a mixture of CS 1000 users MCS 5100 users and Converged Desktop users e Dialing within a site is done using CDP numbers no access code 4 digit numbers Dialing among the sites is done by dialing 6 7 digit UDP number e Local PSTN hop off is done by dialing 9 local number e AC1 9 is used for calls on the public network AC2 6 is used for calls on the private network National dialing is done by dialing 9 1 national number International dialing is done by dialing 9 011 international number Figure 11 Network diagram mixed UDP page 38 shows this network Network diagram mixed UDP MCS 5100 AC1 9 AC2 6 LOC x NRS Domain mydomain com LO Domain cdp L1 Domain udp E 164 Local 1613 E 164 National 4 E 164 International 1 oN SIP Trunks Pa cS 1000 AC1 9 AC2 6 HLOC 33 4 PNI 00002 RR PRI Trunk DN 5573 Converged Client User asmith Private Charge ID 3346673 CD Alias 000023345573 PAD 63345573 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide 01 05 Standard 15 Febru
10. e Directory window In the cases if the item represents an MCS 5100 user the call is initiated towards the destination identified by the MCS username In the case of a CD user the call is actually handled by the CS 1000 Call Server that can route based on DN addresses only To ensure that the CS 1000 Call Server receives a DN based address the MCS 5100 replaces the username with the user s private charge ID ATTENTION Rule 3 In a mixed CS 1000 MCS 5100 network with Converged Desktop users MCS 5100 private charge IDs must be in the form of a UDP number LOC DN Directory Number qualification An additional aspect of using digit based addressing is the directory number qualification Existing telephony systems support multiple address spaces The address spaces include the following e Public address space which is subdivided into the following categories FLL Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Dialing and numbering plan issues for the mixed network 33 I TC SSC Local numbers National numbers International numbers Special numbers e Private address space which is subdivided into the following categories Level 0 regional numbers in CS 1000 these are known as Coordinated Dialing Plan CDP numbers L
11. LD 87 Configure Steering Code to be used as the Service DN for making Virtual Trunk call from Agent page 55 In the case where the customer has used all Special Numbers SPN a CDP Distance Steering Code DSC can be used as a Service DN 12 LD 11 Configure Personal Call Assistant PCA page 56 LD 15 Configure CLID and HLOC Response Description REQ CHG Change existing data block CUST Customer number 0 99 Range for Large Systems and CS 1000E system 0 31 Range for Small Systems and Media Gateway 1000B TYPE NET Networking AC2 LOC Access Code 2 ISDN YES Integrated Services Digital Network allowed PNI 2 Private Network Identifier PNI cannot be zero 0 HLOC 334 Home Location Code ESN 1 7 digits This must be the same HLOC as configured under CLID CLID Yes Allow Calling Line Identification option ENTRY 0 CLID entry to be configured Table 0 for CLID HLOC 334 Home Location Code ESN Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 51 Prompt Response Description PFX1 613 Prefix 1 PFX2 962 Prefix 2 DITI Yes DID to TIE connections allowed To connect external DID and internal network TIE trunks for the customer which allows an external trunk to be transferred across an inter
12. Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 Copyright 2005 2008 Nortel Networks 15 February 2008 28 Converged Desktop Services Figure 7 Incoming call to CDMV user with forking 5c INVITE GC Sb Update CallLog amp _ S a Callee Another Client 2 CD Telephone is Called Reserve VTAK MI CSE1K RPANER MI CSE1K 1 Calling 7 Alerting Desktop A Converged Desktop B Figure 8 Incoming call to CDMV user with NO forking ey SIP Client OM se 202 Redirect 4 SIP IVITE SS amen SIP Gw 6 Ring Desktop 2 CD Telephone Is Called gt Felease reserved VRK Reserve VTRK tn Nos MI CSE1K Call Setup MI CSE1K re a 1 Calling 7 Alerting Desktop A Converged Desktop B Figure 9 5b Update CallLog amp Presence S m Callee Incoming call to CDMO user 5b Update CaliLog amp na s g adai OW Callee N SIP Client SIP vire N 5 amp 802 Redirect expecting 202 s s SIPGW 6 ring De 2 CD Telephone Is Called ss Local Call Control Require local treatment xs MI CSEIK Oak Setup MI CSE1K JA Calling 7 Alerting Ne Desktop A Converged Desktop B Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide Copyright 2005 2008 Nortel Networks NN43001
13. Sardan Pokan Routing Entries L1 Domains UDP Leo cop Show Routing Entries for Service Domain f LI Domain 0 Domain Endpoint homeares 490 Select domains aad eater 2 gateway endpoint name to shew spacitied routing entries Gateway Endpoints Use the widest by itself for ali gateway eadpoints User Endpoints hoit ocal uo 2 cs ay gt Routing Entries Defaut Routes Gotowny Endpoint convergeddesktop Lpok up With ON Typa lt AN ON Types gt z Show Collaborative Servers Route Cost f SIP URI Phone Context 7 Click Add 8 Enter the DN Type DN Prefix and Route Cost NORTEL NETWORK ROUTING SERVICE MANAGER Location Configuration gt Routing Entries gt Add Roving Entry gt Seruioe Domaine Add Routing Entry holt local udp cdp convergeddesktop L1 Domains UOP ON type Private level O regional CDP steering code LO Domains COP Gateway Endpoints DN pref pooo User Endpoints Route cost t 255 Moo e 4 Routing Entries Deta Routes Collaborative Servers Mandatory Seld indicator 9 Click Save 10 Navigate to Tools gt Database Actions 11 Under Select database action choose Cut over amp Commit Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 96 CS 1000 NRS operation 12
14. The implementation of the Converged Desktop Service includes two parts e outgoing call or a telephone originated call notification to the MCS 5100 incoming call or a call terminated on a converged telephone notification to the MCS 5100 Users in Converged Mode can be defined with two Classes of Services for Converged Desktop e CDMO Converged Desktop Multimedia Only The user has an MCS 5100 PC Client and a CS 1000 desktop telephone The user has access to all MCS 5100 multimedia features such as video except Personal PA routing e CDMV Converged Desktop Multimedia and Voice The user has an MCS 5100 PC Client and a CS 1000 desktop telephone The user has access to all MCS 5100 multimedia features such as video including PA routing Making a call Users can make an outgoing Converged Desktop call in two ways e Dial from a CS 1000 telephone e Dial from an MCS 5100 PC Client Click to Call in one of the following ways Press the Make a call button Select from a Call Log A call from the inbox to the PSTN is not supported Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 20 Converged Desktop Services Select from a Friends list or Directory book In both instances the following functionality is automatically provided e
15. Timeout for CD Server Enter a timeout value This value is used when the MCS 5100 is not available or there are network problems An incoming Converged Desktop call is terminated directly to Converged Desktop telephone without waiting for the MCS 5100 The timeout range is 1 to 30 seconds default is 5 seconds Note Nortel recommends that the timeout value not be configured as a small value If the time is too short then a delayed packet can eventually reach the MCS 5100 This can cause a race condition between the MCS 5100 routing the call and the CS 1000 routing the call If the administrator knows of a persistent network problem or if the MCS 5100 is out of service for a period of time then Nortel recommends that the Converged Desktop Service be disabled instead of having a small timeout value k Timeout for call answered by other than CD phone set Enter a timeout value If a call is answered on any telephone within the CS 1000 network other than Converged Desktop telephone itself then the SIP session is torn down automatically after this timeout The purpose is to remove lone screen pop ups on the Converged Desktop PC Client PCC The timeout range is 2 to 60 seconds default is 2 seconds 6 Select SIP URI Map to expand the section as shown in Figure 16 CS 1000 SIP URI Map page 63 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 0
16. 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 60 Configuring CS 1000 Virtual Trunk route based on translations The CDS answers and reserves the Virtual Trunk in case it is needed to terminate the incoming call The example shown uses an SPN and is defined as follows Service DN AC1 from LD 86 SPN from LD 90 For example the value entered for the Service DN is 65100 where 6 is Access Code 1 AC1 configured in LD 86 on LD 86 Configure Access Code AC1 or AC2 page 53 and 5100 is the Special Number SPN configured in LD 90 on LD 90 Configure Service DN for Converged Desktop page 54 c Converged Telephone Call Forward DN This field is required if the SIP Trunk Gateway application is enabled and the Converged Desktop Service will be used The Converged Telephone Call Forward DN is the CDN defined in LD 23 for the CDS application This entry designates the CDN that CDS will acquire to obtain messaging for call activity CS 1000 telephones with CDMO or CDMV Class of Service redirect all calls to the CDN The acquisition of the CDN identified in this field allows messaging for call activity to be processed to the CDS Application on the Signaling Server For example the value entered is 5100 which is the Control DN CDN configured in LD 23 on LD 23 Configure Control Directory Number CDN page 52 d User Info field for Invite message
17. CS 1000 page 49 For MCS 5100 configuration refer to Configuring MCS 5100 page 67 Dialing and numbering plan issues for the mixed network In a mixed CS 1000 MCS 5100 network special attention must be placed on addressing If a call is originated by a CS 1000 user and the call must terminate at an MCS 5100 user the destination address given to the MCS 5100 system must make sense for the MCS translation engine The same requirement applies to the call in the opposite direction a destination address passed to the CS 1000 system by the MCS 5100 must make sense to the CS 1000 translation engine Digit based addresses and alphanumeric addresses The CS 1000 translation engine supports only digit based addresses An example is 5573 The MCS 5100 translation engine supports both digit based and alphanumeric addresses Examples are 3435573 and asmith Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Dialing and numbering plan issues for the mixed network 31 ATTENTION Rule 1 All users in a mixed CS 1000 MCS 5100 network must be accessible by all systems through a digit based address On the MCS 5100 system each username must have an alias that is all digits or each username must be all digits Dialing plan issues The term dialing plan is used in a very
18. Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How Converged Desktop Services works 15 In Converged Mode both the CS 1000 telephone and the MCS 5100 PC Client are integrated to provide both feature sets In Converged Mode the CS 1000 telephone effectively becomes the audio device for the MCS 5100 PC Client so that any audio requirement from the MCS 5100 user for example Click to Call is directed to the CS 1000 telephone A user may selectively deactivate Converged Mode so both the MCS 5100 client and the CS 1000 telephone become stand alone devices This allows remote users to utilize the MCS 5100 client for both multimedia and voice functionality for example using a USB headset with the MCS 5100 PC Client The voice functionality on a MCS 5100 client in Unconverged Mode is limited to the voice features supported on the MCS 5100 The CS 1000 telephone maintains its full feature set as programmed The Converged Desktop feature utilizes the CDS software on the Signaling Server and the SIP Trunking Application to integrate the two systems These functions became available in CS 1000 Release 4 0 CDS is enabled between CS 1000 and MCS 5100 using several components including e SIP Trunking Application SIP Gateway and Virtual Trunk Route e CDS on the Signaling Serve
19. February 2008 Copyright 2005 2008 Nortel Networks Mixed network example CDP 43 Figure 12 Network diagram mixed CDP NRS Domain mydomain com LO Domain edp L1 Domain udp E 164 Local 1613 E 164 National 4 E 164 International MCS 5100 Cs 1000 AC1 9 AC2 6 SIP Trunks HLOC 34 PNI 00002 TITE i cr DN 35573 Converged Client User asmith Private Charge ID 3434673 CD Alias 000023435673 PAD 36673 CS 1000 setup The CS 1000 setup includes both a user setup and translation setup User setup The CS 1000 user setup involves both the general user setup and the Converged Desktop user setup General user setup The general user setup applies to both stand alone and Converged Desktop users The general user setup involves the following e Configure the user s extension as a 5 digit number For example extension 35573 The user s extension creates the user s CDP number The number is unique within an Enterprise For example CDP Number 35573 e Configure the HLOC codes for user groups that is customers For example HLOC 34 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 44 Examples of dialing and numbering plan configuration for mixed networks Note Although the net
20. For example at a certain location a user must be able to make a call to a UDP number by dialing the same digit string on a CS 1000 client as on an MCS 5100 client Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 32 Converged Desktop Services Rule 2 is important for a CD user Although a CD user can enter a destination number on the Multimedia PC Client the call itself is originated under CS 1000 control DNs as MCS aliases versus DNs as MCS usernames This section describes how to assign a digit based address that is directory number DN to an MCS 5100 user The following options are available to associate a DN with an MCS user e Provision the user s username in the form of a DN e Provision the user s alias in the form of a DN You must also do the following as part of the setup e Provision the user s CD alias in the form of a DN e Provision the user s public and private charge ID in the form of a DN The existing MCS practice is to provision a user with an alias in the DN form This works for non converged MCS 5100 users but presents problems to CD users when they initiate calls from the converged Multimedia PC Client in the Click to Call mode specifically from the following locations e Call Logs Inbox window e Friends Online window
21. If the Username field of the SIP URI is in the form of a DN the CS 1000 SIP Gateway configures NPI Private and TON CDP the default settings the latter having the same effect as TON Unknown The CS 1000 SIP Gateway then passes the processing of the refer operation to the CS 1000 Call Server Converged Desktop implications The biggest impact of the adopted addressing scheme on the Converged Desktop feature in a mixed CS 1000 MCS 5100 network is on Click to Call With Click to Call Converged Desktop users initiate a call using their converged Multimedia PC Client user interface but use their CS 1000 client to conduct the voice conversation when in Converged Mode Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Dialing and numbering plan issues for the mixed network 35 The converged Multimedia PC Client provides several ways for a user to initiate Click to Call including e using the Directory window e using the Friends Online window e using the Call Logs window Outbox and Inbox tabs e using the Make a Call window Dialpad Recent and Directory tabs These four user interfaces retrieve an address The retrieved address has several origins including e The address is an MCS 5100 username as defined by an MCS 5100 administrator e The address was d
22. Introduction 37 Mixed network example UDP 37 Mixed network example CDP 42 CDS configuration overview 47 Contents 47 Introduction 47 Configuration notes 47 Description of the network configured in this document 48 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 6 Contents Configuring CS 1000 49 Contents 49 Before you begin 49 CS 1000 SIP configuration and UDP location dialing 49 Configuring the Converged Desktop User 66 Configuring MCS 5100 67 Contents 67 Before you begin 67 Implementation summary 68 Implementation details 68 Configuring a Converged Desktop user 81 CS 1000 NRS operation 87 Contents 87 Introduction 87 Operation 88 Operational logic 96 Maintenance 99 Contents 99 Introduction 99 CS 1000 CLI commands 99 MCS 5100 tools 101 Appendix A Parameter configuration for a SIP URI 103 Contents 103 Introduction 103 Example 103 Phone context strings 104 Appendix B PC Client windows 107 Procedures Procedure 1 Configuring SIP CDS on the Signaling Server 57 Procedure 2 Adding the IP Address of the IP Telephony node as an Authenticated Server 68 Procedure 3 Configuring the SIP Gateway trunk and trunk group 69 Procedure 4 Configuring number qualifiers 74 Procedure 5 Configuring a route list 75 Procedu
23. Peer Networking Installation and Commissioning NN43001 313 Refer to the following MCS 5100 documentation for additional information about CDS e Provisioning Client User Guide NN42020 105 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Related information 11 Feature Description Guide NN42020 125 e Interworking Fundamentals NN42020 127 Online To access Nortel documentation online click the Technical Documentation link under Support amp Training on the Nortel home page www nortel com CD ROM To obtain Nortel documentation on CD ROM contact your Nortel customer representative Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 12 Introduction IC SCs Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Converged Desktop Services Contents This section contains information about the following topics Introduction page 13 Scope of this document page 14 How Converged Desktop Services works page 14 Users
24. Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 107 Appendix B PC Client windows Table 9 PC Client user expectations page 107 describes pop up and other windows that may open and close on the PC Client when two users make a call on an Enterprise switch Table 9 PC Client user expectations Terminating Originating PCC s call PCC s call window window closes when closes when originating terminating Network Popup PCC Call Log PCC closes PCC closes Call Log Window Auto Presence call window call window CD1 to CD1no CD1 no No CD1 no N A N A CD2 CD2 yes CD2 yes CD2 yes CD2 to CD1 yes CD1 yes No CD1 call log yes No No CD1 CD2 yes CD2 yes auto presence no CD2 yes CD2 to CD2 yes CD2yes Yes CD2 yes No Yes SIP SIP yes SIP yes SIP yes SIP to SIP yes SIP yes Yes SIP yes Yes No CD2 CD2 yes CD2 yes CD2 yes CD2 to CD2 yes CD2 yes Yes CD2 yes Yes Yes CD2 CD2 yes CD2 yes CD2 yes CD2 to CD2 yes CD2yes Yes CD2 yes No No CD2 CD2 yes CD2 yes CD2 yes with ring list Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 108 Appendix B PC Client windows Terminating Originating PCC s call PCC s call window window closes when closes when originating terminating Network Popup PCC Call Log PCC closes PCC closes Call Log Window Video Au
25. UDP number sent by the MCS 5100 based on the Private Charge ID of the MCS 5100 user profile The MCS 5100 always qualifies this number as a UDP number HLOC will already have been configured if UDP is used Even if only CDP is used you must still configure HLOC LD 90 Configure Home Location Code HLOC Prompt Response Description REQ NEW Add new data CUST XX Customer number as defined in LD 15 FEAT NET Network translation tables TRAN AC1 or AC2 Translator TYPE HLOC Home Location Code Note HLOC must match what MCS 5100 is sending HLOC 334 Home Location code DMI 1 255 Digit Manipulation Index numbers Note DMI range is dependent on which Package is used 0 No digit manipulation required 0 31CDP 0 255 NARS and BARS 0 999 NARS and BARS with FNP DMI is only prompted when the Directory Number Expansion DNXP package 150 is equipped and SDRR LDID The maximum number of Digit Manipulation tables is defined by prompt MXDM Configuring AC1 or AC2 is necessary to properly handle a UDP number sent by the MCS 5100 based on the Private Charge ID of the MCS 5100 user profile The MCS 5100 always qualifies this number as a UDP number AC1 or AC2 will already have been configured if UDP is used Even if only CDP is used you must still configure AC1 or AC2 LD 86 Configure Access Code AC1 or AC2 Prompt Response Description SSS REQ CHG Change existing data block CUST XX Customer number as defin
26. broad sense in this context It includes all the arrangements that determine an exact digit sequence that the user must dial to access a destination To access a destination a user must know an appropriate access code for the type of destination being called and the unique address of the destination within a certain address space In most cases a set of the following access codes may be needed e access code for private UDP numbers for example 6 e access code for public local numbers for example 9 used for the NXX in North America and for local exchange Special Numbers SPN outside North America e access code for public national numbers for example 61 e access code for public international numbers for example 6011 No access code is needed for private CDP numbers Special numbers used to access a service for example 911 and 411 are a special case Depending on which system is providing the special number service CS 1000 MCS 5100 or PSTN the special number can be accessed as follows e without dialing an access code for example with an emergency service the user dials 911 e with an access code for example with the PSTN directory service the user may be required to dial 9411 ATTENTION Rule 2 In a mixed CS 1000 MCS 5100 network both systems must have the dialing plan set up in the same manner MCS 5100 clients in Converged Mode must share the UDP LOC of the CS 1000 client with which it is converged
27. converged telephone It does not invoke PA routing But with CDMV a call to a converged telephone on MCS 5100 invokes PA routing to determine if it is to ring the converged telephone or another telephone AML ELAN numbers and VAS numbers The messaging required for CDS to operate between the CS 1000 Call Server and the Signaling Server is achieved by defining two functions e Application Module Link AML AML is the definition of a link to provide connectivity between two applications e Value Added Server VAS VAS is the Application Layer link carried through the AML link A new range of AML VAS IDs has been created for CDS To distinguish this AML link from existing AML ELAN links the AML ELAN link numbers and VAS numbers are e arange of 32 47 inclusive on Small Systems e arange of 32 127 inclusive on Large Systems with numbers greater than 32 reserved for the logical AML ELAN link These numbers enable multiple CDS gateways and multiple MCS 5100 systems to be supported on CS 1000 systems in addition to other Meridian Link products Such as Symposium CallPilot or IP Call Recording which also use ELAN link numbers The 16 existing AML links are used for physical connections to other applications Click to Call The Click to Call feature enables users to originate voice calls from their PC Client when in Converged Mode This feature is not available to CS 1000 telephones not configured for CDS Note Click t
28. down list c Select Yes from the Converged Desktop Enabled drop down list 4 Click Save Figure 33 Provisioning Client Create new package Create new package for domain mydomain com Name of the Packages Set package as default for domain NO 7 Select Service s l Choose All Services I Ad Hoc Conferencing Maximum Number of Ports ar l Advanced Addressbook Maxirnurn Number of Addressbook Entries Allowed 50 gt Advanced Screening Maximum Number of Ringlists 3 x Maximum Number of Telephone Numbers per Ringlist 3 x Presence Based Routing E l Call Waiting Disable l Converged Desktop Setup ConvergedDesktop z Converged Desktop Enabled No O IM Chatroom l Meet Me Conferencing Maximum Number of Participants 50 Premium Conferencing Enabled _ Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Configuring a Converged Desktop user 83 End Configuring the Converged User on the MCS 5100 Use Procedure 8 Configuring a Converged Desktop User in MCS 5100 page 83 to configure each Converged Desktop user in MCS 5100 Procedure 8 Configuring a Converged Desktop User in MCS 5100 Step Action 1 Select Provisioning gt Domains gt mydomain com gt Users gt Add Users in the Provisioning Client navigator The Add a
29. even if the call is answered using a headset This occurs because the answered phone makes the new call to the called party using the default on hook path Operating parameters and feature interactions The following items apply to all Converged Desktop users including both incoming and outgoing Converged Desktop calls When a Converged Desktop user is a member of a Multiple Appearance Directory Number MADN group the user must be Multiple Appearance Redirection Prime MARP to receive the Converged Desktop Service Or all users in the same MADN group must be configured with the same Class of Service so that they receive the same Converged Desktop Service The CDS feature applies only to a primary DN key Calls made or received on any other keys do not receive the Converged Desktop Service If a call is answered by any non Converged Desktop telephone then the popup window call log and presence of the Converged Desktop user are removed after a few seconds The timeout value for this setting is configurable default value is 2 seconds A Converged Desktop user does not receive a popup window if the caller is an attendant and is using the Attendant Monitor feature An attendant call terminating to the Converged Desktop does not notify the MCS 5100 Group Call does not apply to a Converged Desktop caller Initiating Group Call from a Converged Desktop user does not notify the MCS 5100 MCS 5100 clients can be in Converged Mode or U
30. following entities are used in this network e SIP Domains Service Domain mydomain com Level 1 Domain udp Level 0 Domain cdp e SIP Gateway route myGWRoute e SIP Gateway route list my RouteList e SIP Trunk group my TrkGroup e CDS Class of Service cdCOS e MCS Application Server MyMCSAppSrv The sample configuration uses the following IP addresses e IP Telephony node 12 123 1 123 e MCS Application server 12 234 3 234 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Configuring CS 1000 Contents This section contains information about the following topics Before you begin page 49 CS 1000 SIP configuration and UDP location dialing page 49 Configuring the Call Server page 49 Configure the Signaling Server usingCS 1000 Element Manager page 57 Verifying configuration page 64 Configuring the Converged Desktop User page 66 Before you begin ATTENTION Some values in these instructions are taken from the values in Description of the network configured in this document page 48 and from example numbering plans described in Examples of dialing and numbering plan configuration for mixed networks page 37 Note that actual values may differ between applications Before you begin
31. in a mixed CS 1000 MCS 5100 network page 18 Converged Mode and Unconverged Mode page 19 CDS originating and terminating call handling page 19 AML ELAN numbers and VAS numbers page 25 Click to Call page 25 Operating parameters and feature interactions page 26 Call walk throughs page 27 Feature requirements page 29 Feature implementation page 30 Dialing and numbering plan issues for the mixed network page 30 Digit based addresses and alphanumeric addresses page 30 Dialing plan issues page 31 DNs as MCS aliases versus DNs as MCS usernames page 32 Directory Number qualification page 32 Converged Desktop implications page 34 Introduction This section provides an overview of Converged Desktop Services CDS to give the user a perspective on what CDS is how it works and what it requires This section also provides an overview of dialing plan and numbering plan issues for mixed CS 1000 MCS 5100 networks Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 14 Converged Desktop Services Scope of this document This document is intended to assist technical administrators in designing and configuring a Converged Desktop environment between CS 1000 and MCS 5100 systems The examples provided in this document represent onl
32. new user web page opens the upper portion of which is shown in Figure 34 Provisioning Client Add a new user page 83 Figure 34 Provisioning Client Add a new user Add new user to mydomain com User Name feds First Name oo Last Name lUet oo 27 Password mooo a 22 Confirm Password mooo a 27 Service package myPKG x Aliases A E Status Reason ACTIVE x email Business Phone 27 Home Phone S Cell Phone oo 27 Pager E E 27 Fax A Private Charge ID i i Y Public Charge ID rrr 2 Enter appropriate values in the fields including the following a Enter 3345573 in the Private Charge ID text box Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 84 Configuring MCS 5100 This is the HLOC DN of the converged telephone This number is used for Click to Call in Converged Mode and must be a UDP number Enter 6139625573 in the Public Charge ID text box This is the NPA NXX DN of the converged telephone It is the caller identification information sent on a public call This value is required and may be need even in Unconverged Mode c Select cdCOS from the Class of Service drop down list This is the same Class of Service configured in Procedure 5 Configuring a route lis
33. on the Converged Desktop MO Set Verify the field against the following string sip convergeddesktop S Pdomainname nortelconverged continueforce Ensure that the S Pdomainname is part of the string The SIP Domain name should have been configured during the SIP Trunk Gateway configuration If the string is missing the SIP Domain name that is the string is sip convergeddesktop nortelconverged continueforce then the SIP Domain name was not configured during the SIP Trunk Gateway configuration The SIP Domain nameis found under Signaling Server gt Signaling Server xxx xxx xxx xxx Properties on the Edit web page Figure 14 Edit web page page 58 This field is used in the INVITE message of Converged Desktop terminating call handling if the telephone is a multimedia only telephone e User Info field for Invite message on the Converged Desktop MV Set Verify the field against the following string Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 61 sip convergeddesktop S Pdomainname nortelconverged conditionalfork Ensure that the S Pdomainname is part of the string The SIP Domain name should have been configured during the SIP Trunk Gateway configuration If the string is missing the SIP Domain nam
34. the 302 response to include the collaborating servers IP address Note For the purpose of this For example discussion the collaborating server can be an MCS 5100 Session Manager lt sip dn phone context pc domain 5060 maddr 47 11 1 60 010 transport TCP user phone gt A single endpoint is found Send the 302 response Moved Temporarily Build the Contact Address of the 302 response to include the IP address of the endpoint This can be IP address of the MCS 5100 Session Manager for the purposes of this discussion For example lt sip dn phone context pc domain 5060 maddr 47 11 1 82 170 transport TCP user phone gt Multiple endpoints are found Send the 300 response Multiple Choices Include multiple Contact headers in the 300 response Individual Contact header URIs are built Contact headers are ordered according to route costs Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 98 CS 1000 NRS operation Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Maintenance Contents This section contains information about the following topics Introduction page 99 CS 1000 CLI command
35. to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 36 Converged Desktop Services Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Examples of dialing and numbering plan configuration for mixed networks Contents This section contains information about the following topics Introduction page 37 Mixed network example UDP page 37 Sample network page 38 CS 1000 setup page 39 MCS 5100 setup page 40 Mixed network example CDP page 42 Sample network page 42 CS 1000 setup page 43 MCS 5100 setup page 40 Introduction This section provides examples of a dialing plan setup for a mixed CS 1000 MCS 5100 network The following examples are provided e Uniform Dialing Plan UDP e Coordinated Dialing Plan CDP ATTENTION The values given in the following examples are examples only Actual values may differ between applications Mixed network example UDP The following is an example of a dialing plan setup for a mixed CS 1000 MCS 5100 network UDP numbers are used to dial among sites Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard
36. 001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Phone context strings 105 Global Hierarchical prefixed base CS 1000 SIP domain based d Redirect Server NPI TON schema schema implementation NPl Public Area within myarea mynation Not supported Not supported TON Special nation special e164 myroot domain For example myarea mynation NPI Public Area within myarea mynation Not supported Not supported TON Unknown nation unknown e164 myrootdomain For example myarea mynation Phone context strings for unknown numbers Table 7 Phone context strings for unknown numbers example page 105 provides an example for creating phone context strings for unknown numbers Table 7 Phone context strings for unknown numbers example Hierarchical Global CS 1000 SIP domain based prefixed based Redirect Server NPI TON schema schema implementation NPl Unknown Location mylocation unknow Not supported Not supported TON Unknown n unknown myroot domain For example mylocation Phone context strings for private numbers Table 8 Phone context strings for private numbers example page 106 provides an example for creating phone context strings for private numbers Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 N
37. 01 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How Converged Desktop Services works 17 In Converged Mode incoming and outgoing calls to and from a converged telephone notify the MCS 5100 Upon notification the MCS 5100 then provides different SIP services and features to the user The features include the following depending on where the call is destined or from where it originated All calls to or from a Converged Desktop user receive e Call log Allows a user to see who has called and when the call occurred e Real time call state update Provides the presence status of a user For example active on the phone or active available e Presence update Displays the status of other users if the user is added in the Friends list The Friends list is a list of friends users that were added by the user from the Personal Directory Book Global Directory Book or from the call logs This feature is provided by the MCS 5100 to all PC Clients including the Converged PCC Activity on the telephone can update the presence on the PC Client For example establishing a voice call to the telephone can update your presence for all registered MCS 5100 users to a presence update such as Active on the phone Other presence updates include Available Unavailable or Offline e Popup window on the converged PC Client Opens a window when receiving a call The user sees the c
38. 321 Release 5 0 01 05 Standard 15 February 2008 Feature requirements 29 Figure 10 Combined incoming and outgoing Converged Desktop call Te Popup wind window w Popup now m N p Update CallLog amp Presence _7b Update CallLog amp Presence s Tp a Caller A Sip may SIP Client 9 NOTIFY _ Te 902 Redirect SiP Client 6 SIP INVITE OF INVITE SIP GW amend J x SIP Gw 2b CD Telephone Calling Sg Aing Desktop 5 CD Telephone Is Called MI CSE1K 55 Call Some MIIGSEIK AV 7 Calling 2 Alerting Converged Desktop A Converged Desktop B Feature requirements CS 1000 systems CS 1000 systems require CS 1000 Release 4 0 or later software e Nortel Symposium Call Center NGCC also referred to as Next Generation Call Center package 311 Level 2 or 3b e SIP Gateway and Converged Desktop Package SIP package 406 Level 2 e ACD and PCA licenses for PCA Agents e SIP Access Ports for the CDS application may also need other SIP Access Ports for MCS 5100 users calling in Unconverged Mode depending on traffic requirements e Signaling Server with CDS and SIP Trunk applications enabled MCS 5100 systems MCS 5100 systems require MCS 5100 Release 3 5 or later software Product Enhancement Packages and Patches In addition you must ensure that all required Product Enhancement Packages PEP and patches are installed For a list of the required PEPs and patches refer to the Nor
39. 5 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 63 Note The fields require a character string that is less than 128 characters in length The valid characters include alphanumeric a z 0 9 period dash underscore _ and plus sign These fields must be completed if the SIP Trunk Gateway application is enabled Figure 16 CS 1000 SIP URI Map SIP URI Map Public E 164 National domainname 1 Public E 164 Subscriber domain name eas SS Public E 164 Unknown domain name JpublicUnknown Public E 164 Special Number domain name JpublicSpecial PrivateUDP domain name judp Private CDP domain name cdpudp CS Private Special Number domain name special udp Private Unknown vacant number routing domain name privateUnknown Unknown Unknown domain name Junknown unknown 7 Fill in the fields as follows a Type 1 in the Public E 164 National domain name text box b Type 1613 in the Public E 164 Subscriber domain name text box c Type publicUnknown in the Public E 164 Unknown domain name text box d Type publicSpecial in the Public E 164 Special Number domain name text box e Type udp in the Private UDP domain name text box f Type cdp udp in the Private CDP domain name text box g Type special udp in the Private Special Number domain name text box h Type privateUnknown in the Private Unknown vacant number rout
40. 613 8 967 E 164 local 1 1613 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 74 Configuring MCS 5100 Figure 27 MCS 5100 Number Qualifiers Current Number Qualifiers udp My UDP phone context Delete cdp udp My CDP phone context Delete special udp My Special Numbers phone context Delete 1 My National Numbers phone context Delete 1613 My Local Numbers phone context Delete local INPI public TON Subscriber Delete national NPI public TON National Delete international NPI public TON Intermational Delete publicUnknown NPI public TON Unknown Delete icdpDomain NP private TON Level 0 Delete subscriber NPI private TON Subscriber Delete iprivate Unknown NPI private TON Unknown Delete unknown INPI Unknown TON Unknown Delete Procedure 4 Configuring number qualifiers Step Action 1 Enter the IP address of the MCS Provisioning Client in a web browser The Provisioning Client Login web page opens as shown in Figure 20 Provisioning Client Login page 70 2 Enter your Username and Password The Provisioning Client web page opens as shown in Figure 21 Provisioning Client page 70 3 Add a new gateway as follows a Select Provisioning gt Domains gt mydomain
41. C length 4 remove 0 use CDP number qualifier For example to from digits 2 to 7 length 4 remove 0 number qualifier cdp udp Gateway Route Type private Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 42 Examples of dialing and numbering plan configuration for mixed networks Mixed network example CDP The following is an example of a dialing plan setup for a mixed CS 1000 MCS 5100 network CDP numbers are used to dial among sites Sample network The sample network has the following characteristics The network includes several sites e Each site has a mixture of CS 1000 users MCS 5100 users and Converged Desktop users e Dialing within a site and between sites is done using CDP numbers no access code 5 digit numbers e Local PSTN hop off is done by dialing 9 local number e AC1 9 is used for calls on the public network AC2 6 is used for calls on the private network National dialing is done by dialing 9 1 national number International dialing is done by dialing 9 011 international number Figure 12 Network diagram mixed CDP page 43 shows this network Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15
42. Desktop Services Non telephony based SIP URIs In accordance with the preceding Rule 4 non telephony based or regular SIP URIs must not be passed between systems in a mixed CS 1000 MCS 5100 network There is one exception to this rule regular SIP URIs can be passed between systems in the Refer to header ATTENTION Rule 5 In a mixed CS 1000 MCS 5100 network for routing purposes regular SIP URIs can be passed between the two systems only within a Refer to header The refer operation is not initiated by CS 1000 SIP Gateways It is used by the MCS 5100 in the following scenarios e Call redirection for example a call transfer initiated by the MCS 5100 The SIP URI in the Refer to header is analyzed only by the MCS 5100 system and has no impact on the CS 1000 system e Click to Call operation of a CD user The SIP URI in the Refer to header is analyzed by the CS 1000 system and has to be understood by the system Therefore the Username field of the SIP URI must be in the form of a DN ATTENTION Rule 6 In a mixed CS 1000 MCS 5100 network with Converged Desktop users the CS 1000 SIP Gateway must support regular SIP URIs within the Refer to header If the Username field of the SIP URI is not in the form of a DN the CS 1000 SIP Gateway handles the refer operation according to normal SIP processing In other words it lets the MCS system route the call to the destination indicated in the Refer to header
43. Domain type for collaborative Server _ domair z L1 domain name with service domain path Alias name MyMCSAppSyr Converged Desktop Collaborative Server description Server address type P version 4 gt Server address 12 234 3 234 H 323 support F RAS port 1719 SIP support Vv SIP transport UDP x SIP port 5060 Network Connection Server support I Network Connection Server transport UDP aa Network Connection Server port 16500 Save Delete To route calls from MCS 5100 to CS 1000 when MCS is configured as a Collaborative Server choose one of two configuration options 1 Configure MCS 5100 as a Gateway Endpoint for the NRS without routing entries for calls from CS 1000 to MCS 5100 See Figure 42 MCS 5100 configured as a Gateway Endpoint without routing entries page 93 When configuring MCS 5100 in NRS without routing entries use the following entries endpoint name Converged Desktop call signaling IP address 12 234 3 234 This is the application server logical IP address on the MCS 5100 SIP support static SIP endpoint SIP transport UDP SIP transport protocol must be UDP SIP port 5060 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide Copyright 2005 2008 Nortel Networks NN43001 321 01 05 Standard Release 5 0 15 February 2008 Operation 93 Figure 42 MCS 5100 configured as a Gateway
44. Endpoint without routing entries View Gateway Endpoint Property mydomain com udp cdp Endpoint name convergeddesktop e Converged Desktop Endpoint description gj Tandem gateway endpoint name Look up Endpoint authentication enabled Not configured Authentication password 4 E164 countycoe titi S E164areacode E 164 international dialingaccesscode E164nationaldialingaccesscode SsS S S E 164 local subscriber dialing access code e Private L1 domain UDP location dialing access code Private special number 1 O y Private special number 2 Static endpoint address type IP version 4 Static endpoint address 122343234 H 323 Support H 323 not supported SIP support Static SIP endpoint SIP transport UDP z SIP port E t Network Connection Server enabled 2 Configure telephony routes on MCS 5100 to contact the CS 1000 SIP Gateway directly not through NRS See Figure 43 Configure telephony routes on MCS 5100 page 94 For more information about configuring MCS 5100 see Configuring MCS 5100 page 67 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 94 CS 1000 NRS operation Figure 43 Configure telephony routes on MCS 5100 Gateway Endpoints Show Gateway Endpoints for Service D
45. I CP PIV e Communication Server 1000M Multi Group CS 1000M MG CP PII CP PIV e Meridian 1 PBX 11C Chassis Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 10 Introduction e Meridian 1 PBX 11C Cabinet e Meridian 1 PBX 61C CP PII CP PIV e Meridian 1 PBX 81C CP PII CP PIV Note When upgrading software memory upgrades may be required on the Signaling Server the Call Server or both Intended audience This document is intended for individuals responsible for administering CS 1000 and Meridian 1 systems Conventions Terminology In this document the following systems are referred to generically as system e Communication Server 1000E CS 1000E e Communication Server 1000M CS 1000M e Meridian 1 The following systems are referred to generically as Small System e Meridian 1 PBX 11C Chassis e Meridian 1 PBX 11C Cabinet The following systems are referred to generically as Large System e Communication Server 1000M Single Group CS 1000M SG e Communication Server 1000M Multi Group CS 1000M MG e Meridian 1 PBX 61C CP PII CP PIV e Meridian 1 PBX 81C CP PII CP PIV Related information This section lists information sources that relate to this document Technical Documents The following technical documents referenced in this document IP
46. The Call Log is updated after the call e A pop up window is generated if another CD user or SIP user was called e The users Presences are updated after the call is answered Figure 2 Call flow making a call from a CS 1000 desktop telephone page 20 shows the call flow and messaging that occurs when a call is made from a CS 1000 desktop telephone Figure 2 Call flow making a call from a CS 1000 desktop telephone gt CS 1000 Converged User A Call Server User B Legend Converged user A dials user B User B rings Off hook message sent Calling message sent PCC Call Log updated User B answers call Active message sent Active message sent ON ODO oa F WD Call timer started Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How Converged Desktop Services works 21 a _ _ SL ee 9 Converged user A releases 10 Call disconnected Disconnect message sent 11 Release message sent 12 Call timer stopped Call Log updated Figure 3 Call flow Click to Call page 21 shows the call flow and messaging that occurs during a Click to Call session Figure 3 Call flow Click to Call MCS 5100 AE CS 1000 SIP GW gt CS 1000 Converged User A Call Server User B Legend Click to Call action initi
47. allers name and picture ID if a picture is available A popup window also opens when the user calls another Converged Desktop user or calls a stand alone SIP user e Click to Call Allows a user to click a contact from their PC Client and make a call The call is initiated from the PC Client but the call is placed from the telephone For more information see Click to Call page 25 The following features are available if the call if originated on or destined for a SIP client e Application sharing Allows users to share applications such as whiteboard functionality clipboard transfers instant messaging and file transfers e Video Allows users to have a video conversation The voice portion of the conversation is provided by the telephone and the video portion is provided by the PC Client It is possible to add video to an already initiated telephone conversation If in Converged Mode the video can be started manually from the PC Client The Converged Desktop application knows from where to pick up the video because the requested video session is bound with the voice conversation If the voice conversation is dropped then the video session is automatically closed Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 18 Converged Desktop Services e Web co b
48. ary 2008 NN43001 321 Release 5 0 Copyright 2005 2008 Nortel Networks Mixed network example UDP 39 CS 1000 setup The CS 1000 setup includes both a user setup and translation setup User setup The CS 1000 user setup involves both the general user setup and the Converged Desktop user setup General user setup The general user setup applies to both stand alone and Converged Desktop users The general user setup involves the following e Configure the user s extension as a 4 digit number For example extension 5573 e Configure the 3 digit HLOC codes for user groups that is customers For example HLOC 334 e The HLOC and user s extension creates the users UDP number The number is unique within an Enterprise HLOC Extension For example UDP Number 3345573 e Configure the Private Network Identifier PNI for user groups that is customers For example PNI 00002 PNI HLOC and the user s extension create the Global user ID that is globally unique PNI HLOC Extension For example Global ID 000023345573 Converged Desktop user setup The Converged Desktop user setup involves the following e Configure the user s Class of Service CLS to include CDMO or CDMV e Configure the Converged Desktop Service CDS parameters e CS 1000 SIP Services use the user s global ID within CD related signaling for example INVITE and NOTIFY Translation setup The translation setup involves the follo
49. ated Click to Call Invite message sent One idle PCA selected to call own phone Converged user A rings User A answers Initial call is answered Call is answered ON OD oa FPF WO D Call made to user B Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 22 Converged Desktop Services Call between PCA and converged user A disconnected call made from converged user A to user B Call placed to user B Receiving a call Depending on the Class of Service CDMV or CDMO of the converged user the call flow will differ slightly To receive a call note the following ACD user in CS 1000 can be defined as Multimedia Only user or Multimedia and Voice user All calls to CD users are sent first to a predefined CDN queue The MCS 5100 forks the call based on the user s PA setting The new Class of Service CDMO or CDMV distinguishes the CD user from other users The CSDN prompt in LD10 11 defines the CDN queue A group of PCAs are defined to serve as the agents servicing CDN Use AML messages for call notification and call control Figure 4 Call flow call terminating to a user with a CDMV Class of Service page 22 shows the call flow and messaging that occurs for a call terminating to a user with a CDMV Class of Service Figure 4 Call flow call termin
50. ating to a user with a CDMV Class of Service MCS 5100 e 94 cs laid SIP GW sth reals x Q gt 0O gt cs1000 4O Call Server Converged User B D Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How Converged Desktop Services works 23 I aar Legend User A dials user B call is forwarded to CDN Incoming call to CDMV user sent to CDS PCA selected call made to Service DN to select a Virtual Trunk Virtual Trunk reserved INVITE message sent to CDS URL INVITE PC Client e Call Forking based on PA route oa fF ON e Call Log updated e Pop up window generated If PA settings allow a call to converged user B then 7 INVITE message sent to converged user B 8 Select one idle PCA to call converged user B 9 Calling converged user B 10 Converged user B answers 11 Call Answered message sent to CDS 12 Message sent to Call Server to release Virtual Trunk and to connect user A and converged user B 13 14 Call is established between user A and converged user B 15 User B is active 16 Call Log updated call timer started Figure 5 Call flow call terminating to a user with a CDMO Class of Service page 24 shows the call flow and messaging that occurs for a call terminating to a user with a CDMO Class
51. ation Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 80 Configuring MCS 5100 Route Type Private Private Private Gateway Gateway i Public CDP UDP PSTN CDP UDP National To Digits 7199 7199 aa ot Max Numb 8 er of Digits Route Type Private Private Private Gateway Gateway Gateway Remove 0 0 1 1 Prefix Not applicable Not applicable Gateway Not applicable myGWRoute Gateway Number Route List myRouteList 4 Configure the Pretranslation table a Select Provisioning gt Domains gt mydomain com gt Telephony Routes gt Pretranslation Table in the Provisioning Client navigator The Pre translations web page opens as shown in Figure 32 Provisioning Client Pre translations page 81 The Current Pretranslations section shows any pretranslations currently configured Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Configuring a Converged Desktop user 81 Figure 32 Provisioning Client Pre translations Pre translations Add New Pretranslations e Hf Aa Current Pretranslations pas HP e Save Delete udp hd Poo l eoo Seve Delete
52. ays e Call progress A customer may want to announce to a caller that their call is proceeding and to please wait RAN can be used when delays may be longer than expected as PCA makes calls to other devices If RAN is not used callers will hear only ringback tone e PCA busy If PCA agents are busy processing a call and the caller must wait fora PCA so CDS can process the call the Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 62 Configuring CS 1000 user can be directed to RAN The RAN typically will say for example Your call is proceeding please wait h Wait time before a caller is sent to RAN Queue Enter the time in seconds that the caller waits before the called is directed to the RAN queue The range is 1 to 32767 seconds where Value Meaning 1 Never send to RAN queue This is the default 0 Immediately send to RAN queue 1 to Wait n seconds before sending to RAN queue 32767 i Timeout for Ringing indication of the CD set Enter the time to wait for ringing indication on the Converged Desktop telephone If a timeout occurs the system considers the telephone as busy or call forwarded to other devices As a result the Converged Desktop call is canceled The timeout range is 5 to 60 seconds default is 10 seconds j
53. bscriber NPI private TON Subscriber Delete private Unknown NPI private TON Unknown Delete unknown NPI Unknown TON Unknown Delete End Configure a route list Use Procedure 5 Configuring a route list page 75 to add a route list Procedure 5 Configuring a route list Step Action 1 Enter the IP address of the MCS Provisioning Client in a web browser Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 76 Configuring MCS 5100 The Provisioning Client Login web page opens as shown in Figure 20 Provisioning Client Login page 70 2 Enter your Username and Password The Provisioning Client web page opens as shown in Figure 21 Provisioning Client page 70 3 Configure the Class of Service as follows a Select Provisioning gt Domains gt mydomain com gt Telephony Routes gt Routing COS in the Provisioning Client navigator The Class of Service Information web page opens as shown in Figure 29 Provisioning Client Class of Service Information page 76 Figure 29 Provisioning Client Class of Service Information Class of Service Information for mydomain com Add or Modify Class of Service Information Name cacos Description co cos amp Reorder or Delete Class of Service Current Choices Available Save Delete
54. cause sending and receiving AML messages is based on each AML link instead of each DN or TN no good solution exists for filtering on this AML trace tool Nortel recommends that tracing not be turned on in a busy system Instead Nortel recommends the use of the cdsCallTrace tool or virkCallTrace tool Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks MCS 5100 tools 101 nT enn Te Command Description cdsCallTraceSetAll Enables CDS call trace for all calls All messages to or from the Call Server and to or from the Signaling Server that relate to a Converged Desktop call are traced cdsCallTraceOff Turns off CDS call trace for all calls cdsCallTraceSetDN callingNum Sets CDS call trace for a particular calling party or called calledNum party DN Where callingNum is the calling party DN If set to 0 it traces all calls to a non zero calledNum calledNum is the called party DN If set to 0 it traces all calls from a non zero callingNum MCS 5100 tools Translation Verification tool Use the MCS 5100 Translation Verification tool to check the configuration of CSD telephony route Use Procedure 10 Using the MCS 5100 Translation Verification tool page 101 to access the Translation Verification tool Procedure 10 Using the MCS 5100 Trans
55. cdpudp Ae ea Seve perete 1 Ap o aa S OCS ave peet b Configure pretranslations for each of the number qualifiers in the Add New Pretranslations section as follows 1 Select the appropriate number qualifier from the Number Qualifier drop down list Enter a number in the Length text box Enter a prefix in the Prefix text box Click Add End Configuring a Converged Desktop user Configure a Service Package Before you configure any Converged Desktop user in MCS you must configure a Service Package for the Domain which includes the SIP CDS feature Use Procedure 7 Configuring a Service Package page 82 to configure a Service Package Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 82 Configuring MCS 5100 Procedure 7 Configuring a Service Package Step Action 1 Select Provisioning gt Domains gt mydomain com gt Service Package gt Create Package in the Provisioning Client navigator The Create new package web page opens as shown in Figure 33 Provisioning Client Create new package page 82 2 Enter a package name in the Name of the Packages text box 3 Select services and their appropriate parameters as appropriate including the following a Select Converged Desktop b Select Converged Desktop from the Setup drop
56. ck Save End Configure routes for each dialing plan entry For each dialing plan entry you must configure the following routes e private CDP route e private UDP route e Gateway CDP route Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 78 Configuring MCS 5100 e Gateway UDP route e private PSTN route e route for local Dial 9 National NPA dialing using the Gateway CS 1000 PSTN e route for national Dial 9 National NPA dialing using the Gateway CS 1000 PSTN Use Procedure 6 Configuring routes for each dialing plan entry page 78 to configure these routes Procedure 6 Configuring routes for each dialing plan entry Step Action 1 Enter the IP address of the MCS Provisioning Client in a web browser The Provisioning Client Login web page opens as shown in Figure 20 Provisioning Client Login page 70 2 Enter your Username and Password The Provisioning Client web page opens as shown in Figure 21 Provisioning Client page 70 3 Add the new routes as follows a Select Provisioning gt Domains gt mydomain com gt Telephony Routes gt Add Telephony Route in the Provisioning Client navigator The Create New Telephony Route web page opens as shown in Figure 31 Provisioning Client Create New Telephony Route page 79
57. com gt Telephony Routes gt Number Qualifiers in the Provisioning Client navigator The Number Qualifiers web page opens as shown in Figure 28 Provisioning Client Number Qualifiers page 75 The Current Number Qualifiers section shows the number qualifiers configured so far Those listed in Figure 28 Provisioning Client Number Qualifiers page 75 are configured by default You can use or Delete any of all of them as you prefer Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Implementation details 75 4 Add a number qualifier for each entry in the SIP URI map shown in Figure 25 CS 1000 SIP URI Map page 73 as follows a Enter the name in the Name text box for example cdp udp b Enter a description in the Description text box for example My CDP phone context c Click Add Figure 28 Provisioning Client Number Qualifiers Number Qualifiers Add a new Number Qualifier Name l Q Description Add Current Number Qualifiers local NPI public TON Subscriber Delete national NPE public TON National Delete international NPI public TON International Delete publicUnknown NPI public TON Unknown Delete cdpDomain NP private TON Level 0 Delete udp NPprivate TON Level 1 Delete su
58. configure a Route List Block entry RLI to delete the HLOC when the CS 1000 recognizes a user has dialed within its own customer Home Location or when a converged MCS 5100 user is dialing within the CS 1000 Home Location This feature is needed for the MCS 5100 PC Clients in a Click to Call call from a Friends list or call log Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 48 CDS configuration overview Description of the network configured in this document The user will encounter one of many CDS configuration situations This section describes the basic characteristics of the network to which the configuration described in the rest of this document applies The intent is to provide a configuration example which the user can then adapt to their particular situation The network configured in this document has the following characteristics e The CS 1000 system is a CS 1000M system e The NRS is used to route all Converged Desktop calls e The network supports both pure UDP and CDP calls dialing plans as seen from the users perspective The dialing range of MCS overlaps that of CS 1000 in a split range manner half of the overlap is directed to the MCS side and the other half is directed to the CS 1000 side DSCs are used to direct the calls accordingly The
59. configuring CDS on the CS 1000 you must have a SIP Trunk Gateway configured The SIP Trunk must have Insert ESN Access Code INAC configured for incoming LOC calls Refer to P Peer Networking Installation and Commissioning NN43001 313 for details Ensure that CDS calls are routed over the SIP Trunk Gateway that is associated with the CDS application CS 1000 SIP configuration and UDP location dialing Configuring the Call Server The following is a summary of the tasks in this section 1 LD 15 Configure CLID and HLOC page 50 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 50 Configuring CS 1000 LD 17 Configure the Application Module Link AML page 51 LD 17 Configure Value Added Server VAS page 51 LD 23 Configure Automatic Call Distribution ACD Directory Number DN page 52 LD 23 Configure Control Directory Number CDN page 52 LD 86 Configure ESN Data Block with AC1 and AC2 if not already defined page 52 7 LD 90 Configure Home Location Code HLOC page 53 8 LD 86 Configure Access Code AC1 or AC2 page 53 9 LD 86 Configure Digit Manipulation page 54 10 LD 86 Configure Home Location Code page 54 11 One of the following e LD 90 Configure Service DN for Converged Desktop page 54 e
60. creening options are checked for any rules that determine the destination If no rules exist and the user is in Converged Mode the MCS 5100 notifies the CDS application to notify the converged telephone The CDS bridges the call and the Virtual Trunk is dropped An MCS 5100 call notification screen pop appears and the CS 1000 telephone rings The call is answered on the CS 1000 telephone and call logs are generated on the MCS 5100 PC Client If the caller is another SIP device or Converged Desktop user all MCS 5100 features become available for the call For outbound calls the user may use their MCS client in a Click to Call scenario or use the keypad of their CS 1000 telephone When using the MCS 5100 Client the user has access to all directories available and can process a call When the user selects a directory entry or dials a telephone number the MCS 5100 sends an INVITE message to the CS 1000 and CDS processes the call to the CS 1000 telephone The telephone must be answered before CDS can process the second leg of the call When the call is answered at the CS 1000 telephone the destination called and the two calls are bridged together The PCA application is used for making these calls The MCS 5100 Client activates call logs If the destination is another SIP device the MCS 5100 Client allows multimedia features Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN430
61. dify 4 Enter 12 123 1 123 the IP address of the IP Telephony node in the Authorized Node IP Address field 5 Click Add 6 Click Apply Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Implementation details 69 7 Verify the address appears in the list under the Authentication tab as shown in Figure 19 IP address of IP Telephony node added as an Authenticated Server page 69 a Right click on the application server b Select Query Figure 19 IP address of IP Telephony node added as an Authenticated Server Posey smion Sta Monesite servers aoa Serva appar 11320A zaz Subscription Processing Overload Controis SIPTCF Base Server Subscription Server Properties Transport Management OwReliability Serice IPTetSve Long Cali Semice Location Samice Manager Media Portai Prov Sync Semice Registrar Serice Database Base Authentication ant Fraud Serice LocatAccounting Manager in Memory Database Gateway Register Serce Authored Node Entries Aaorized Node IP Address Private Key MCP Nonce Interval 600 Aumorzed Node IP Address 172132107 45 1172 132 107 55 170 132 107 860 170 132 107 a 170 132 107 36 170 132 107 37 170 132 107 38 170 132 107 39 121231173 T End Configure the SIP Gateway trunk and trunk g
62. drop down list End Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 86 Configuring MCS 5100 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 NRS operation Contents This section contains information about the following topics Introduction page 87 Operation page 88 Domains page 88 Gateway Endpoints page 89 Routing entries page 90 Configuring MCS 5100 in the NRS for CDS page 90 Configuring Meet Me Audio Conferencing in the NRS for CDS page 94 Operational logic page 96 Introduction In a mixed CS 1000 MCS 5100 network the following is expected to occur e The CS 1000 SIP Redirect Server routes calls to SIP endpoints gateways and SIP lines under CS 1000 control e The MCS 5100 routes calls to SIP endpoints gateways and SIP clients under MCS 5100 control Note In the context of SIP the usage of the phrase endpoint under XXX control indicates that entity XXX is the only entity that knows the contact information for the endpoint Provisioning is impacted in the following manner e The CS 1000 SIP Redirect Server represents all CS 1000 endp
63. e that is the string is sip convergeddesktop nortelconverged conditionalfork then the SIP Domain name was not configured during the SIP Trunk Gateway configuration The SIP Domain name is found under Signaling Server gt Signaling Server xxx xxx xxx xxx Properties on the Edit web page Figure 14 Edit web page page 58 This field is used in the INVITE message for Converged Desktop terminating call handling if the telephone is both a multimedia and a voice telephone f User Info field in the notify message for Converged Desktop Verify the field against the following string sip convergeddesktop S Pdomainname Ensure that the S Pdomainname is part of the string The SIP Domain name should have been configured during the SIP Trunk Gateway configuration If the string is missing the SIP Domain name that is the string is sip convergeddesktop then the SIP Domain name was not configured during the SIP Trunk Gateway configuration The SIP Domain name is found under Signaling Server gt Signaling Server XXX XXX XXX XXX Properties on the Edit web page Figure 14 Edit web page page 58 This field is used in the NOTIFY message for Converged Desktop g RAN route for Announce Enter the Recorded Announcement RAN route number for call announce The route was configured in LD 16 The range is 0 to 127 for Small Systems The range is O to 511 for Large Systems The RAN definition in this field can be used in two distinct w
64. e same DN can be applied to all PCAs Configure the Signaling Server using CS 1000 Element Manager To configure SIP Converged Desktop Services using CS 1000 Element Manager follow the steps in Procedure 1 Configuring SIP CDS on the Signaling Server page 57 Note The SIP Trunk Gateway must be configured for SIP CDS Refer to IP Peer Networking Installation and Commissioning NN43001 313 for detailed instructions Procedure 1 Configuring SIP CDS on the Signaling Server Step Action 1 Log in to Element Manager 2 Select IP Telephony gt Nodes Servers Media Cards gt Configuration from the navigator The Node Configuration web page opens as shown in Figure 13 Node configuration web page page 57 Figure 13 Node configuration web page Managing 207 179 153 99 IP Telephony Nodes Servers Media Cards Node Configuration Node Configuration New Node to Add Import Node Files Node 8 Node IP 192 168 253 7 Edit Transfer Status Delete Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 58 Configuring CS 1000 3 Click Edit next to the node for which SIP CDS is to be configured The Edit web page opens as shown in Figure 14 Edit web page page 58 Figure 14 Edit web page Managing 207 179 153 99 IP Telephony Nod
65. ed in LD 15 FEAT ESN Electronic switched network Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 54 Configuring CS 1000 Response Description 1 4 digit Flexible Numbering Plan Access Code 1 The access code cannot conflict with the numbering plan Removal of the HLOC digits is necessary so that local termination is possible Configuring digit manipulation is necessary to properly handle a UDP number sent by the MCS 5100 based on the Private Charge ID of the MCS 5100 user profile The MCS 5100 always qualifies this number as a UDP number Digit manipulation will already have been configured if UDP is used Even if only CDP is used you must still configure digit manipulation LD 86 Configure Digit Manipulation Prompt Response Description Add new data Customer number as defined in LD 15 Digit manipulation data block Digit Manipulation Index numbers Number of leading digits to be Deleted HLOC LD 86 Configure Home Location Code Response Description Change existing data Customer number Feature Home Location Code Digit Manipulation Index LD 90 Configure Service DN for Converged Desktop Response Description REQ NEW Add new data CUST XX Customer number as defined in LD 15 Customer number associated with
66. elivered by an incoming call over a route e The address was entered directly by the user personal directory e The address was entered by an MCS 5100 administrator or retrieved from a directory global directory It is very difficult for the CS 1000 system to route calls based on the retrieved address alone The address must be either e explicitly qualified in terms of phone context by the MCS 5100 system or e implicitly qualified using a proper prefix by the MCS 5100 system Problematic Click to Call scenarios Scenario 1 Click to Call using an incoming call log when the call has come from a route In this scenario the calling party number stored in the call log must be explicitly or implicitly qualified The MCS 5100 system must store the original phone context in the call log Scenario 2 Click to Call using a directory entry Call at In this scenario the number stored in the directory entry must include the proper prefix The problem arises because directory entries are created by users themselves PA Contact Info MCS 5100 system administrators or an external Directory Service such as the Nortel Global Directory Directory entries may not include the required access codes Users must be warned to ensure that all directory entries they intend to use include correct access codes An MCS 5100 or CD user may edit their personal directory through the PA Nortel Communication Server 1000 Communication Server 1000
67. endix A Parameter configuration for a SIP URI Contents This section contains information about the following topics Introduction page 103 Example page 103 Phone context strings page 104 Phone context strings for public numbers page 104 Phone context strings for unknown numbers page 105 Phone context strings for private numbers page 105 Introduction The SIP phone context parameter qualifies a DN beyond the usual Numbering Plan Identifier NPI and Type of Number TON In addition to the NPI TON the phone context parameter includes unique identification of the scope for which the number is valid Example If a CDP number is dialed within the Site1 CDP domain of the COMPANYABC network and the call must be routed at the network level by a network router such as a CS 1000 Redirect Server or MCS 5100 Proxy Server then the number must be qualified with a phone context parameter that incorporates the following e NPI Private e TON CDP e Enterprise ID companyabc com e CDP Domain ID Site1 These elements must be combined such that the resulting string is globally unique Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 104 Appendix A Parameter configuration for a SIP URI Global uniqueness of phone context strings is a prerequi
68. er number as defined in LD 15 Customer number associated with this data block ACD Directory Number LD 23 Configure Control Directory Number CDN Response Description Add new data Control Directory Number data block This is a special DN created to specify a destination ACD DN to which incoming calls are directed Multiple CDNs can direct calls to the same ACD DN providing different treatments based on the CDN parameters Customer number as defined in LD 15 Customer number associated with this data block Control DN CDN queue is used for Converged Desktop Service Local Default ACD DN IMPORTANT The Local Default ACD DN must match ACDN configured in the previous step LD 23 Configuring ACD DN Up to 4 digits up to 7 digits with Directory Number Expansion DNXP package 150 Control DN is in control Value Added Service ID LD 86 Configure ESN Data Block with AC1 and AC2 if not already defined Response Description NEW Add new data CHG Change existing data Customer number Electronic Switched Network NARS BARS Access Code 1 NARS BARS Access Code 2 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 53 Configuring HLOC is necessary to properly handle a
69. er to send a Cancel message to convergeddesktop so that the PC Client does not continue to ring after call is answered by Call Pilot April 2006 Standard 2 00 This document is up issued for CR Q01291954 updating the available MCS 5100 documentation September 2005 Standard 1 00 This document is a new document issued to support Communication Server 1000 Release 4 5 and Multimedia Communication Server 5100 Release 3 5 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Contents How to get help 7 Finding the latest updates on the Nortel Web site 7 Getting help from the Nortel Web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distributor or reseller 8 Introduction 9 Subject 9 Applicable systems 9 Intended audience 10 Conventions 10 Related information 10 Converged Desktop Services 13 Contents 13 Introduction 13 How Converged Desktop Services works 14 Operating parameters and feature interactions 26 Call walk throughs 27 Feature requirements 29 Feature implementation 30 Dialing and numbering plan issues for the mixed network 30 Examples of dialing and numbering plan configuration for mixed networks 37 Contents 37
70. es Servers Media Cards Node Confiquration IP Telephony Node ID 8 Edit Edit Save and Transfer Cancel Node Node ID 8 Voice LAN TLAN Node IP address 12 123 3 123 Management LAN ELAN gateway IP address 207 1 79 153 97 Management LAN ELAN subnet mask 255 255 255 224 Voice LAN TLAN subnet mask 255 255 255 0 SNMP Add VGW and IP phone codec profile Qo0S LAN configuration SNTP H323 GW Settings Firmware SIP GW Settings SIP URI Map SIP CD Services Cards Add Signaling Servers Add Save and Transfer Cancel 4 Select SIP CD Services to expand the section as shown in Figure 15 SIP CD Services page 59 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 59 Figure 15 SIP CD Services SIP CD Services Service Enabled Vv Service DN used for making TRK 55100 call from Agent Converged Telephone Call Forward 5200 DN User Info field for Invite message P i on the Converged Desktop MO Set sip convergeddesktop mydomain com nortelconverged continueforce User Info field for Invite message _ i i E ii on the Converged Desktop MV Set sip convergeddesktop mydomain com nortelconverged conditionalfork User Info field in the notify ip convergeddes mydomain com message f
71. evel 1 regional numbers in CS 1000 these are known as Universal Dialing Plan UDP numbers To be useful a DN must be scoped within an appropriate address space One way of achieving this is by qualifying DNs Both CS 1000 and MCS 5100 systems have implemented a phone context parameter of the userinfo field of the telephony based SIP URI as a means to fully qualify a DN e A SIP URI with the user phone context parameter is known as a telephony based SIP URI For more information see Appendix Parameter configuration for a SIP URI page 103 e ASIP URI without the user phone context parameter is known as a non telephony based SIP URI or a regular SIP URI The format of a telephony based SIP URI is as follows sip directorynumber phone context phonecontext domainame user phone sip directorynumber domainname user phone for international PSTN numbers The format of a regular SIP URI is as follows sip username domainame ATTENTION Rule 4 In a mixed CS 1000 MCS 5100 network all DNs passed between the two systems must be in the form of a telephony based SIP URI If Rule 4 is not followed a CDP DN may be incorrectly interpreted as a UDP number or a public local number as a UDP number Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 34 Converged
72. he Service DN has not already been configured as a Special Number in LD 90 on LD 90 Configure Service DN for Converged Desktop page 54 LD 87 Configure Steering Code to be used as the Service DN for making Virtual Trunk call from Agent Response Description REQ NEW Add new data block CUST XX Customer number as defined in LD 15 Customer number associated with this telephone FEAT CDP Coordinated Dialing Plan TYPE DSC Distant Steering Code DSC X X Service DN FLEN 0 24 Flexible length number of digits Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 56 Configuring CS 1000 Response Description Flexible length is the exact number of digits the system expects to receive before accessing a trunk and outpulsing those digits aaa Display where aaa LSC LOC DN NO YES Remote Radio Paging Access XXX Route List to be accessed for Distant Steering Code Virtual Route RLI with no DMI changes NO YES Collect Call Blocking XXXXXXX NPA code maximum 7 digits XXXXXXX NXX code maximum 7 digits LD 11 Configure Personal Call Assistant PCA Prompt Response Description REQ NEW Add new data block to the system TYPE PCA Personal Call Assistant TN Terminal Number Iscu Format for Large System and CS 1000E system w
73. here loop s shelf c card u unit cu Format for Small System Media Gateway 1000B and Media Gateway 1000T where c card and u unit CUST XX Customer number as defined in LD 15 Customer number associated with this telephone TGAR XX Trunk Group Access Restriction Make sure this value is non blocking NCOS 0 99 Network Class of Service Group IMPORTANT Ensure this value is high enough to allow calls on SIP trunks CLS UNR Unrestricted Class of Service KEY Telephone function key assignments 0 ACD 5308 cccc zzzz Automatic Call Distribution ACD key Where yyyy ACD DN configured in LD 23 for Converged Desktop use e cccc CLID table entry of 0 N where N the value entered at the SIZE prompt in LD 15 minus 1 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 57 Response Description 2Zzz agent s position ID zzzz can be up to 4 digits up to 7 digits with Directory Number Expansion DNXP package 150 2 MCN 3604 Multiple Call Non Ringing key Where yyyy DN The DN can be up to 4 digits up to 7 digits with Directory Number Expansion DNXP package 150 Once the MCN key has been defined the MARP prompt appears Since MCN and DN are used by the feature to originate calls th
74. ing domain name text box i Type unknown unknown in the Unknown Unknown domain name text box Note The values entered in these fields must agree with values entered in MCS 5100 See Configure number qualifiers page 72 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 64 Configuring CS 1000 8 Click Save and Transfer End Verifying configuration After configuring the Virtual IP D channel SIP Route Converged Desktop AML and the other elements log in to the Leader Signaling Server of the node At the Command Line Interface CLI use the commands cdsShow and cdsAgentShow to verify the configuration Output of the commands will be similar to that shown inFigure 17 Verifying configuration cdsShow page 65 and Figure 18 Verifying configuration cdsAgentShow page 65 The two diagrams show that the AML link is Up and your PCA agents have been acquired by the ACD queue you configured for CD2 Note InFigure 17 Verifying configuration cdsShow page 65 and Figure 18 Verifying configuration cdsAgentShow page 65 CDN is the Converged Telephone Call Forward DN Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright
75. l Networks Introduction This document is a global document Contact your system supplier or your Nortel representative to verify that the hardware and software described are supported in your area Subject This document describes Session Internet Protocol Converged Desktop System SIP CDS and its configuration on Communication Server 1000 CS 1000 and Multimedia Communication Server 5100 MCS 5100 systems It also provides examples of the configuration of a dialing plan and numbering plan for a mixed CS 1000 MCS 5100 network This document is describes the design and configuration of a Converged Desktop environment between CS 1000 and MCS 5100 systems The examples provided in this document represent only one example of design and configuration Description of the network configured in this document page 48 provides the outline of the network used as an example only Note on legacy products and releases This technical document contains information about systems components and features that are compatible with Nortel CS 1000 Release 3 5 and MCS 5100 Release 4 0 software For more information on legacy products and releases click the Technical Documentation link under Support amp Training on the Nortel home page www nortel com Applicable systems This document applies to the following systems e Communication Server 1000E CS 1000E CP PII CP PIV and CP PM e Communication Server 1000M Single Group CS 1000M SG CP PI
76. lation Verification tool Step Action 1 Enter the IP address of the MCS Provisioning Client in a web browser The Provisioning Client Login web page opens as shown in Figure 20 Provisioning Client Login page 70 2 Enter your Username and Password The Provisioning Client web page opens as shown in Figure 21 Provisioning Client page 70 3 Select Provisioning gt Domains gt mydomain com gt Telephony Routes gt Translation Tool in the MCS Provisioning Client navigator The Translation Verification Tool web page opens as shown in Figure 44 Provisioning Client Translation Verification Tool page 102 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 102 Maintenance TN tSCSCCtsT Figure 44 Provisioning Client Translation Verification Tool Translation Verification Tool Request URI To From Reset Enter the SIP URI to be traced in the Request URI text box Enter the destination DN in the To text box Enter the originating DN in the From text box N O A A Click Execute End Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 103 App
77. lease 5 0 This document contains information previously contained in the following legacy document now retired CS 1000 to MCS 5100 Converted Desktop Type 2 Configuration Guide 553 3001 521 No new content has been added for Communication Server 1000 Release 5 0 All references to Communication Server 1000 Release 5 5 are applicable to Communication Server Release 5 0 In addition changes for the following CRs are included CR Q01473312 in the section Feature implementation page 30 a note is added regarding call forwarding on a converged telephone CR Q01377222 a note is added regarding the default configuration on hook Handsfree CR Q01492694 a sentence is added regarding a virtual trunk call queued on a CDN explaining why a DSP resource is used Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 4 Revision history CR Q01478214 two options are added to Configuring MCS 5100 in the NRS for CDS page 90 MCS 5100 is configured as a Gateway Endpoint in the first option and as a Collaborative Server in the second October 2006 Standard 3 00 This document is up issued for CR Q01412328 01 to add prompt and response to LD 17 Configuration of Value Added Server VSID table to set the VSID security for the SIP CD AML link to No This prompts the Signaling Serv
78. n 81F 3 Zz Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 90 CS 1000 NRS operation Routing entries The routing entries configured in CS 1000 NRS for Gateway Endpoint Node134Loc334 are shown in Figure 40 Routing Entries page 90 Note SIP URI phone contexts are configured in CS 1000 NRS as part of the Level1 Domain udp Figure 40 Routing Entries Routing Entries Show Routing Entries for Service Domain L1 Domain LO Domain Endpoint mydomain com 7 udp gt i cdp z No de134Loc334 Look up Showing1 7of lt Previous Next gt Route ERS ee iliac a te 1 1 011 E 164 international 2 ik E 164 national 1 1 3 334 Level1 regional 1 udp 4 g E 164 national 1 1 5 962 E 164 local 1 1613 6 966 E 164 local 1 1613 T 968 E 164 local 1 1613 Configuring MCS 5100 in the NRS for CDS To implement CDS in the NRS configure the MCS 5100 system in one of two ways e Configure the MCS 5100 as a Gateway Endpoint This is the preferred option and is the only option when multiple Collaborative Servers are required in the system When configuring the MCS 5100 as a Gateway Endpoint in the NRS note the following requirements endpoint name convergeddesktop call signaling IP address 12 234 3 234 This is
79. nal network TIE trunk set DITI YES LD 17 Configure the Application Module Link AML Response Description CHG Change existing data ADAN Action Device And Number NEW ELAN x Action Device And Number Where x is the ELAN Link number x 32 to 47 inclusive for Small Systems X 32 to 127 inclusive for Large Systems AML link number within the preceding range implies that the transport is over TCP RUDP link AML over Ethernet card type LD 17 Configure Value Added Server VAS Response Description Change existing data Value Added Server configuration New Value Added Server data block VAS Identifier 32 to 47 for Small Systems 32 to 127 for Large Systems Nortel recommends that the VAS Identifier match the ELAN Link number configured in the last step LD 17 Configuring AML Associate Value Added Server ID VSID x with Application Module Link over Ethernet ELAN x Note The AML ELAN link number must match the number provisioned in the last step LD 17 Configuring AML Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 52 Configuring CS 1000 LD 23 Configure Automatic Call Distribution ACD Directory Number DN Prompt Response Description Add new data Automatic Call Distribution data block Custom
80. nconverged Mode The selected mode determines which functionality is available as described throughout this document Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Call walk throughs 27 Inthe Converged Desktop Environment voice mail is supported only on the CS 1000 telephone not the MCS 5100 Client Call walk throughs The figures in this section show messages exchanged between a CS 1000 system and an MCS 5100 system with different configurations Although two CS 1000 systems appear in the figures they collapse into one if the call is internal The different configurations are e Figure 6 Outgoing Converged Desktop call page 27 e Figure 7 Incoming call to CDMV user with forking page 28 e Figure 8 Incoming call to CDMV user with NO forking page 28 e Figure 9 Incoming call to CDMO user page 28 e Figure 10 Combined incoming and outgoing Converged Desktop call page 29 Figure 6 Outgoing Converged Desktop call S E capi CallLog amp Presence Caller rs SIP Client E Sip Proxy _ Sb SIP NOTIFY a SIP GW 2b CD Telephone Calling MI CSE1K 2a Call Setup 1 Calling Converged Desktop A NOTIFY messages are sent when Call answered Call released M1 CSE1K ga Alerting x Desktop B
81. o Call operation for MCS 5100 Clients in Unconverged Mode may differ from that described When the call is established a voice path is set up between the telephone of the originating converged user and the terminating side The PC Client is not used to establish the voice path The user originates a Click to Call call by clicking on a number or address from such things as an address book a call log a buddies list an inbox an outbox or by entering an address in an address field on the PC Client Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 26 Converged Desktop Services The following steps must be performed when using Click to Call The caller makes a call from the PC Client software and the caller s telephone rings The caller must answer their telephone when it rings if the desktop telephone is an analog 500 2500 type telephone or is part of a Multiple Appearance DN MADN group Answering the telephone then directs the call to the called party However the call is automatically answered if the desktop telephone is a digital telephone or an IP Phone and is a Single Appearance DN Note lf the caller is in an MADN group and the answered phone is configured with the default on hook path Handsfree the answered phone rings the called party using handsfree
82. of Service Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 24 Converged Desktop Services Figure 5 Call flow call terminating to a user with a CDMO Class of Service MCS 5100 e Po CS 1000 SIP GW c 1000 ser A Call Server Converged User B Legend User A dials user B call is forwarded to CDN Incoming call to CDMO user sent to CDS PCA selected call made to Service DN to select a Virtual Trunk Virtual Trunk reserved INVITE message sent to CDS URL INVITE PC Client e No Call Forking e Call Log updated oa fF ON e Pop up window generated 7 302 Moved Temporarily message sent to CDS 8 Message sent to Call Server to release Virtual Trunk and to connect user A and converged user B 9 Converged user B called 1 Converged user B answers call 0 1 Call is established between user A and converged user B 1 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How Converged Desktop Services works 25 When receiving a call the functionality of the PC Client is different from that when making a call With CDMO a call to a converged telephone always rings the
83. oints in the MCS 5100 provisioning e The MCS 5100 Session Manager represents all MCS 5100 endpoints in the CS 1000 provisioning Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 88 CS 1000 NRS operation This network configuration requires the CS 1000 SIP Redirect Server and MCS 5100 to interwork seamlessly Therefore this section describes the basics of the redirect server logic Operation Note Some values in these instructions are taken from the example numbering plans described Examples of dialing and numbering plan configuration for mixed networks page 37 Note that actual values may differ between applications Domains The following domains are created in the CS 1000 NRS e Service Domain mydomain com see Figure 36 Service Domain page 88 e L1 Domain UDP udp see Figure 37 Level1 Domain page 88 e LO Domain CDP cdp see Figure 38 Level0 Domain page 89 These domains must match in both CS 1000 and in MCS 5100 Figure 36 Service Domain Service Domains of of L1 of LO Desrrpion domains domains gatewa y endpoints 1 an oa com My domain Figure 37 Level1 Domain L1 Domains UDP Show L1 Domains for Service Domain gt of Lo of gateway of Fouting ee a My UDP domain Nortel C
84. omain L1 Domain LO Domain mydomain com x udp cdp Show Showing 1 tof1 lt Previous Next gt race of Support Protocol s Description Converged convergeddesitop 1 Static SIP 12 234 3 234 Deskt 0 Configuring Meet Me Audio Conferencing in the NRS for CDS To configure Meet Me Audio Conferencing for CDS you must point the meetme DID to the convergeddesktop gateway end point as a CDP entry Note You must create the convergeddesktop endpoint before beginning this procedure For more information see Gateway Endpoints page 89 Procedure 9 Configure Meet Me Audio Conferencing Step Action 1 Log into the Network Routing Service Manager as admin 2 Select Configuration gt Routing Entries 3 In the top toolbar select the set Standby DB view radio button 4 In the Routing Entries section from the pulldown lists select the lt Domain name gt the lt L1 level gt and the lt LO level gt o In the Gateway Endpoint field select convergeddesktop 6 In the With DN Type field select the DN Type and click Show Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Operation 95 NORTEL NETWORK ROUTING SERVICE MANAGER one oeo isi eeora amnnaton stony Oven ntnttvor wall topo Location Configuration gt Routing Entries gt
85. omain configured in MCS with the same name as in CS 1000 For this example the domain name is mydomain com Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 68 Configuring MCS 5100 Implementation summary The following is a summary of the tasks in this section e Add IP address of IP Telephony node as an Authenticated Server page 68 e Configure the SIP Gateway trunk and trunk group page 69 e Configure number qualifiers page 72 e Configure a route list page 75 e Configure routes for each dialing plan entry page 77 Implementation details Add IP address of IP Telephony node as an Authenticated Server Use Procedure 2 Adding the IP Address of the IP Telephony node as an Authenticated Server page 68 to add the IP address of the IP Telephony node to the Application Server as an Authenticated Server Procedure 2 Adding the IP Address of the IP Telephony node as an Authenticated Server Step Action 1 Access the MCS 5100 Management Console on the MCS Client Choose MCP from the Start menu Click Start console Log in using your username and password Select Sites Select Servers op a p pp Select Application Server g Select Components h Select the application server 2 Right click on Authentication or Authent 3 Select Mo
86. ommunication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Operation 89 Figure 38 Level0 Domain LO Domains CDP Show LO Domains for Service Domain L1 Domain Lor of routin Ancestor Path Description gateway 9 entries endpoints 21 mydomain com udp My CDP domain Gateway Endpoints The Gateway endpoint is configured with the following properties e ID Node134Loc334 This matches the SIP Endpoint name configured in CS 1000 e Call Signaling IP address 12 123 1 123 This is the IP address of the CS 1000 IP Telephony node e SIP Support Dynamic SIP endpoint e SIP Transport Protocol UDP e SIP port 5060 This effectively configures the CS 1000 as an NRS endpoint See Figure 39 Gateway Endpoints page 89 Figure 39 Gateway Endpoints Gateway Endpoints Show Gateway Endpoints for Service Domain L1 Domain LO Domain mydomain com x s uap z cap Showing1 5of5 lt Previous Next gt of Support Protocol s Call Signaling IP Description routing entries Fox3 Ris3 0 Nod Node102Fox3 RAS H 323 47 11 250 102 2 Node109L0c309 RAS H 323 Dynamic SIP 47 11 250 109 47 11 250 109 FOS WOCall Pil g 3 Node122 RAS H 323 4711 250 122 ha EREN 4 Node134Lo0c334 RASH 323 Dynamic SIP 9 12 123 1 123 12 123 1 123 Optio
87. one context 1 MCS 5100 setup The MCS 5100 setup includes both a user setup and translation setup Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Mixed network example CDP 45 User setup The MCS 5100 user setup involves both the general user setup stand alone user setup and the Converged Desktop user setup General user setup The general user setup applies to both stand alone and Converged Desktop users The general user setup involves the following e Configure the user s username as an alphanumeric address For example Username asmith e Configure the user s private charge ID as the UDP number For example Private Charge ID 3435573 Standalone user setup The stand alone user setup involves the following e Do not include the CDS in the service package e Configure the user s alias as the Global ID For example Alias 000023435573 Converged Desktop user setup The Converged Desktop user setup involves the following e Include the CDS in the service package e There is no need to define the user s regular alias e Configure the user s CD alias as the Global ID PNI HLOC CDP number For example CD Alias 000023435573 e Configure the user s Preferred Audio Device PAD as CDP number For example PAD 35573 Translation set
88. or Converged Desktop sip convergeddesktop my m RAN route for Announce Range 0 to 127 Wait time before a caller is sent to mooo RAN Queue Range 1 to 32767 Timeout for Ringing indication of rT the CD set Range 5 to 60 Timeout for CD Server l Range 1 to 30 Timeout for call answered by other C than CD phone set Range 2 to 60 5 Enter the necessary information in the following fields a Service Enabled Select whether the Converged Desktop Service application is enabled or disabled for this node CDS is enabled by default the check box is selected Note f CDS is not enabled no calls are sent to the MCS 5100 including both originating and terminating calls either to or from the Converged Desktop telephone b Service DN used for making VTRK call from Agent Enter the Service DN The Service DN is a number for CS 1000 to call the Signaling Server CDS application over a SIP Virtual Trunk This number can be composed of e LOC extension e Extension e SPN As described in How Converged Desktop Services works page 14 upon receipt of an incoming call notification over the AML VAS links the CDS application must reserve a Virtual Trunk until the destination of the call is determined The CDS application instructs the Call Server to make a call to this Service DN The Call Server s numbering plan directs the call to the Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type
89. ort CS 1000 to MCS 5100 calls to do the following If the UDP number qualifier is received insert 6 For example if number qualifier udp insert 6 If the CDP number qualifier is received insert 6 HLOC For example if number qualifier Ccdp udp insert 6334 If the Public Local number qualifier is received insert 9 For example if number qualifier 1613 insert 9 If the Public National number qualifier is received insert 91 For example if number qualifier 1 insert 91 If the Public International number is received insert 9011 For example DN starts with a plus sign insert 9011 Private telephony routes Configure private telephony routes to support CS 1000 to MCS 5100 calls and MCS 5100 to MCS 5100 calls as follows Local termination using UDP dialing to from digits 6 HLOC length 8 remove 1 prefix PNI For example to from digits 6334 length 8 remove 1 prefix 00002 Local termination for CDP dialing to from digits LSC length 4 remove 0 prefix PNI HLOC For example to from digits 5 length 4 remove 0 prefix 00002334 Gateway telephony routes Configure gateway telephony routes to support MCS 5100 to CS 1000 calls as follows Outgoing routes using UDP dialing to from digits 6 LOC length 8 remove 1 use UDP number qualifier For example to from digits 6334 length 8 remove 1 number qualifier udp Gateway Route Type private Outgoing routes using CDP dialing to from digits DS
90. ortel Networks 106 Appendix A Parameter configuration for a SIP URI NPI Private TON Level 1 Regional UDP NPI Private TON Level 0 Regional CDP NPI Private TON Special Enterprise For example myenterprise Location withi n Enterprise For example mylocation myenterprise Location withi n Enterprise For example mylocation myenterprise level private myenterprise mylocation level0 private myenterprise mylocation special private myenterprise 1 800 466 78 35 The 1 800 number of the enterprise 1 613 966 01 00 The listed number of the location 1 613 966 01 00 1 The listed number of the location extended with 1 Table 8 Phone context strings for private numbers example Global Hierarchical prefixed base CS 1000 SIP domain based d Redirect Server NPI TON Scope schema schema implementation myl1domain myl0domain myl1domain myspeciallabel myl1domain NPl Private Location withi mylocation unknown 1 613 966 01 myunknownlab TON Unknown n Enterprise private myenterprise 00 2 el myl0domain myl1domain see Note For example The listed mylocation number of myenterprise the location extended with 2 Note CS 1000 SIP Redirect Server does not support NPl Public TON Unknown numbers Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05
91. p to 7 digits with Directory Number Expansion DNXP package 150 Use a single appearance DN to terminate Voice Call VCC or Signaling SIG calls Once the SCR key has been defined the MARP prompt appears Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Configuring MCS 5100 Contents This section contains information about the following topics Before you begin page 67 Implementation summary page 68 Implementation details page 68 Add IP address of IP Telephony node as an Authenticated Server page 68 Configure the SIP Gateway trunk and trunk group page 69 Configure number qualifiers page 72 Configure a route list page 75 Configure routes for each dialing plan entry page 77 Configuring a Converged Desktop user page 81 Configure a Service Package page 81 Configuring the Converged User on the MCS 5100 page 83 Before you begin ATTENTION Some values in these instructions are taken from the example numbering plans described in Description of the network configured in this document page 48 and Examples of dialing and numbering plan configuration for mixed networks page 37 Note that actual values may differ between applications Before you begin configuring CDS on the MCS 5100 you must have a Service D
92. r e Application Module Link AML and Value Added Server VAS assigned to the CDS application over the common ELAN subnet e Control Directory Number CDN Converged Services Directory Number CSDN to trigger messaging over the AML VAS link associated with CDS e Automatic Call Distribution ACD queue with agents used for the Personal Call Assistant PCA application associated with CDS e telephone Class of Service used to enable Converged Desktop messaging e telephone option for CSDN redirects inbound calls directed to the telephone to CSDN to enable Converged Desktop signaling optional Recorded Announcement RAN route used to play progress or delay indication to caller while waiting for PCA agent e Converged Desktop as a part of the Service Package for the MCS Client user e dialing plan for CS 1000 and MCS 5100 In general when a CS 1000 user is designated as a Converged Desktop user they receive a CS 1000 telephone and an MCS 5100 PC Client The telephone is programmed with a Class of Service to allow CDS messaging the options described in CDS configuration overview page 47 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 16 Converged Desktop Services When a call terminates to the CS 1000 telephone the CDMV or CDMO Class of Ser
93. r CS 1000 control for example an IP Phone 2004 e a client under MCS 5100 control the Multimedia PC Client A Converged PC Client always uses the CS 1000 client as an endpoint for audio streams in this configuration the Multimedia PC Client cannot terminate originate audio streams A call itself can be initiated on the CS 1000 client or on the Multimedia PC Client The Multimedia PC Client uses the Click to Call mechanism to engage the CS 1000 client in the call Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How Converged Desktop Services works 19 Note When a Converged Desktop user is not in a converged state the user effectively becomes an MCS 5100 user and the CS 1000 device becomes a stand alone voice device Converged Mode and Unconverged Mode An MCS 5100 client can be in one of the two following modes e Converged Mode The MCS 5100 client uses the CS 1000 voice path It also uses the AML link for CDS signaling e Unconverged Mode The MCS 5100 client uses the MCS 5100 voice path It does not use the AML link for CDS signaling The mode is defined when each Client is configured Note This document assumes that the MCS 5100 client is in Converged Mode Exceptions for Unconverged Mode are noted CDS originating and terminating call handling
94. re 6 Configuring routes for each dialing plan entry 78 Procedure 7 Configuring a Service Package 82 Procedure 8 Configuring a Converged Desktop User in MCS 5100 83 Procedure 9 Configure Meet Me Audio Conferencing 94 Procedure 10 Using the MCS 5100 Translation Verification tool 101 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks How to get help This chapter explains how to get help for Nortel products and services Finding the latest updates on the Nortel Web site The content of this documentation is current at the time the product is released To check for updates to the latest documentation for Communication Server CS 1000 go to www nortel com and navigate to the Technical Documentation page for CS 1000 Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products From this site you can e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment
95. roup Use Procedure 3 Configuring the SIP Gateway trunk and trunk group page 69 to configure the CS 1000 Node IP address as a SIP Gateway and configure the corresponding trunk and trunk group Procedure 3 Configuring the SIP Gateway trunk and trunk group Step Action 1 Enter the IP address of the MCS Provisioning Client in a web browser The Provisioning Client Login web page opens as shown in Figure 20 Provisioning Client Login page 70 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 70 Configuring MCS 5100 Figure 20 Provisioning Client Login WELOOtE TO Paama starz Toe raovissonive cmmt Ti PROVISIONING CLIENT LOGIN Login from the PROVISIONING LOGIN with your usemame and password gt Use the Provisioning Client to provision services 2 Enter your Username and Password The Provisioning Client web page opens as shown in Figure 21 Provisioning Client page 70 The Provisioning Client navigator is in the section on the left of the web page Figure 21 Provisioning Client gt Welcome to the Premnceang Cms Sermee provelers we tus tosl to compris omar atv tacks pach si provisosang bimes moni banans I Chent Managers and ro forth For detains help on uneg the Fromnenng Chent cher the Help hitos n te banner above
96. rowsing Allows users to share a web browser If both users have the web co browsing feature then one user can automatically control or drive the other user s web browser All of these features are achieved by sending originating and terminating call notifications to the MCS 5100 Users in a mixed CS 1000 MCS 5100 network CS 1000 and MCS 5100 systems can interoperate directly using SIP Both systems can be deployed in a single mixed customer network Table 1 Types of users in a mixed CS 1000 and MCS 5100 customer network page 18 shows the three types of users in this mixed CS 1000 and MCS 5100 customer network Table 1 Types of users in a mixed CS 1000 and MCS 5100 customer network User Description CS 1000 user A CS 1000 user has an account created on the CS 1000 system The only client available to the CS 1000 user is a client under CS 1000 control This user does not have an account on the MCS 5100 system and the user cannot use clients under MCS 5100 control MCS 5100 user An MCS 5100 user has an account created on the MCS 5100 system The only client available to the MCS 5100 user is a client under MCS 5100 control This user does not have an account on the CS 1000 system The user cannot use clients under CS 1000 control Converged Desktop A Converged Desktop user has two accounts CD user e a CS 1000 account e an MCS 5100 account The Converged Desktop user also has two available clients e a client unde
97. ry 2008 Copyright 2005 2008 Nortel Networks 66 Configuring CS 1000 Note f your Agents do not show Up you may not have Nortel Symposium Call Center NGCC package 311 equipped You need CS 1000 PEP MPLR19786 if the package is not equipped and you are using CS 1000 Release 4 0 software This PEP is not required on CS 1000 Release 4 5 or later software Configuring the Converged Desktop User The Converged Desktop user is configured in LD 10 for analog 500 2500 type telephones or LD 11 for digital telephones LD 10 11 Configure Converged Desktop User Prompt Response Description Add new data Change existing data Type of data block Terminal Number Format for Large System and CS 1000E system where loop s shelf c card u unit Format for Small System CS 1000S system Media Gateway 1000B and Media Gateway 1000T where c card and u unit Customer number as defined in LD 15 Converged Desktop Service Class of Service CLS Converged Desktop Multimedia Restricted default Converged Desktop Multimedia and Voice Converged Desktop Multimedia Only Note Nortel recommends CDMV to give users all features Converged Service Directory Number Converged Desktop Service Control Directory Number CDN configured in LD 23 CSDN is only prompted if CLS is defined as CDMV or CDMO Telephone function key assignments 0 SCR yyyy Single Call Ringing key Where yyyy DN The DN can be up to 4 digits u
98. s page 99 MCS 5100 tools page 101 Translation Verification tool page 101 Introduction This section contains CS 1000 Command Line Interface CLI commands that can be used with CDS The CS 1000 CLI commands are used from the Signaling Server CLI This section also contains a diagnostic tool available on MCS 5100 for verifying translations CS 1000 CLI commands The CS 1000 Signaling Server provides a Command Line Interface CLI through a serial port or a Telnet session This section contains the CLI commands available at that interface that are applicable to CDS Signaling Server CLI commands are available at three levels e Level One Operations Administration and Maintenance OAM shell for basic technician support and general status system checking oam gt prompt e Level Two Problem Determination Tool PDT shell for expert support also includes all Level One OAM commands pdt gt prompt e Level Three Nortel proprietary vxWorks shell for advanced debugging and design support prompt Note This section describes the Level One OAM and Level Two PDT CLI commands Level Three commands are considered expert support and design level commands and are not documented here Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 100 Maintenance
99. s configured in Procedure 1 Configuring SIP CDS on the Signaling Server page 57 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Implementation details 73 e CS 1000 NRS SIP URI phone context in the Endpoint Routes see Figure 26 CS 1000 NRS Endpoint Routing Entries page 73 e MCS 5100 Telephony Routes Number Qualifiers See Figure 27 MCS 5100 Number Qualifiers page 74 where e cdp udp is the CDP Level 0 Domain with NPI private and TON LevelO e udp is the UDP Level 1 Domain with NPI private and TON Level1 Figure 25 CS 1000 SIP URI Map SIP URI Map Public E 164National domainname 1 Public E 164 Subscriber domain name eas oS Public E 164 Unknown domain name publicUnknown Public E 164 Special Number domain name publicSpecial Private UDP domain name udp Private CDP domain name edpudp Private Special Number domain name special udp Private Unknown vacant number routing domain name privateUnknown Unknown Unknown domain name Junknown unknown Figure 26 CS 1000 NRS Endpoint Routing Entries Route SSS Sean ea pi m a Sama 1 1 011 E 164 international 2 4 E 164 national Al 1 3 334 Level1 regional il udp 4 47 Level regional dl cdp udp 5 411 Special il special udp 6 962 E 164 local il 1613 7 966 E 164 local 1 1
100. setup Configure gateway telephony routes to support MCS 5100 to CS 1000 calls as follows e Outgoing routes using CDP dialing to from digits DSC length 5 remove 0 use CDP number qualifier For example to from digits 2 length 5 remove O number qualifier cdp udp Gateway Route Type private Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CDS configuration overview Contents This section contains information about the following topics Introduction page 47 Configuration notes page 47 Description of the network configured in this document page 48 Introduction In order to use SIP Converged Desktop Services the SIP Trunk Gateway must first be configured See P Peer Networking Installation and Commissioning NN43001 313 for detailed instructions Configuration of SIP CDS on CS 1000 requires configuration on both the Call Server and the Signaling Server See Configuring CS 1000 page 49 for detailed instructions on configuring these elements SIP CDS must also be configured on MCS 5100 Refer to Configuring MCS 5100 page 67 for detailed instructions Configuration notes You must configure UDP Home Location HLOC codes using an Access Code either AC 1 or AC2 and the ESN Data Block with Local Termination Feature LTER You must also
101. site for being able to serve a domain for example CDP domain or an area code by several systems such as CS 1000 and MCS 5100 If the Site1 CDP domain is divided between a CS 1000 and an MCS 5100 system then a globally unique phone context for Site1 CDP domain must be defined and recognized by both systems Note The CS 1000 Redirect Server only routes calls to the CS 1000 users and the MCS 5100 only routes calls to MCS 5100 users Phone context strings Phone context strings for public numbers Table 6 Phone context strings for public numbers example page 104 provides an example for creating phone context strings for public numbers Table 6 Phone context strings for public numbers example Global Hierarchical prefixed base CS 1000 SIP domain based d Redirect Server NPI TON Scope schema schema implementation NPl Public Global international e164 Not applicable Not applicable TON International myrootdomain DN starts with DN starts with NPl Public National mynation national 1 1 TON National e164 myrootdomain country country code For example code mynation NPI Public Area within myarea mynation 1 613 1 613 TON Local nation local e164 myroot countryc country code domain ode area area code For example cauer myarea mynation Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43
102. t page 75 Note You do not have to configure an alias but if you do ensure that it does not conflict with the alias properties configured in Step 3 d Click Save 3 Set up the converged properties as follows a Click Converged Desktop properties The Converged Desktop Data web page opens as shown in Figure 35 Provisioning Client Converged Desktop Data page 84 Figure 35 Provisioning Client Converged Desktop Data Main Voicemail MeetMe properties Converged Desktop properties Routes Customize service package Converged Desktop Data for user cduser1 mydomain com Converged Desktop Alias Converged Desktop Preferred Audio Device Converged Desktop User Type Enterprise Converged User Clear Enter 000023345573 in the Converged Desktop Alias text box This is the PNI HLOC DN of the converged telephone Enter one of the following values in the Converged Desktop Preferred Audio Device text box e f you are configuring UDP enter the Access Code AC1 or AC2 HLOC DN of the converged telephone Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Configuring a Converged Desktop user 85 e f you are configuring CDP enter the CDP number d Select Enterprise Converged User from the Converged Desktop User Type
103. te charge ID as the UDP number For example Private Charge ID 3345573 Standalone user setup The stand alone user setup involves the following e Do not include the CDS in the service package e Configure the user s alias as the Global ID For example Alias 000023345573 Note The alias for a stand alone user is unique to the Network Routing Service NRS of the CS 1000 system It cannot be a DN within any DN range used in the CS 1000 NRS Level0 or Level1 Domain configuration Converged Desktop user setup The Converged Desktop user setup involves the following e Include the CDS in the service package e There is no need to define the user s regular alias e Configure the user s CD alias as the Global ID For example CD Alias 000023345573 e Configure the user s Preferred Audio Device PAD as 6 UDP Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Mixed network example UDP 41 number For example PAD 63345573 The number 6 is the access code configured for UDP calls as configured on CS 1000 The configured values must match in both configurations Translation setup The MCS 5100 translation setup includes pretranslation setup private telephony routes setup and gateway telephony routes setup Pretranslation setup Configure pretranslations to supp
104. tel web site at www nortel com Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 30 Converged Desktop Services Feature implementation For CDS to operate you must have the following conditions in place e MCS 5100 clients must assume the location identifier LOC of a CS 1000 system This enables one MCS 5100 system to provide CDS to many CS 1000 systems having the MCS 5100 clients assume the location identifier LOC of each CS 1000 system e The dialing plan and numbering plan between the CS 1000 systems and the MCS 5100 system must be compatible See Dialing and numbering plan issues for the mixed network page 30 and Examples of dialing and numbering plan configuration for mixed networks page 37 Note f the original converged phone is call forwarded to another number the forwarded phone is used as the terminator however the Converged Multimedia PC Client call window for the original Converged phone continues to appear Implementation summary In order to use SIP Converged Desktop Services the SIP Trunk Gateway must first be configured See P Peer Networking Installation and Commissioning NN43001 313 Configuration of the SIP CDS requires configuration on both the CS 1000 system and the MCS 5100 system For CS 1000 configuration refer to Configuring
105. the application server logical IP address on the MCS 5100 SIP support static SIP endpoint SIP transport UDP SIP transport protocol must always be UDP SIP port 5060 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Operation 91 Configure at least two routing entries against this Gateway Endpoint so the Gateway Endpoint can be added to the lookup table e Configure the MCS 5100 as a Collaborative Server See Figure 41 MCS 5100 configured as a Collaborative Server page 92 Note This option is not recommended and can only be used when no other Collaborative Servers exist in the system When you configure the MCS 5100 system in the NRS note the following requirements domain 12 234 3 234 alias name MyMCSAppSrv domain type L1 SIP support yes Indicate yes for SIP support with a check mark SIP transport UDP SIP transport protocol must always be UDP SIP port 5060 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 92 CS 1000 NRS operation Figure 41 MCS 5100 configured as a Collaborative Server View Collaborative Server Property
106. this telephone FEAT NET Network translation tables TRAN AC1 or AC2 Access code where Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks CS 1000 SIP configuration and UDP location dialing 55 Response Description AC1 NARS BARS AC2 NARS Special Number translation Special code translation block Configure the CDS Service DN as an SPN and point it to the SIP trunk This number is only internal between the Call Server and the Signaling Server for reserving the Virtual Trunk when routing the terminating CD call out to the MCS 5100 Special Number The same DN must be used in the config ini file in the Service DN field on the Signaling Server Flexible length number of digits Flexible length is the exact number of digits the system expects to receive before accessing a trunk and outpulsing those digits Route List Index for Converged Desktop Service Class of Service CLS The RLI number must point to the SIP Virtual Trunk on the desired Signaling Server For example if the CDN and SPN are configured on Signaling Server 1 then this RLI must use the route configured on Signaling Server 1 In the case where the customer has used all Special Numbers SPN a CDP Distant Steering Code DSC can be used as a Service DN ATTENTION Do this only if t
107. to Presence call window call window CD2 to CD2 yes CD2no No CD2 yes N A N A PSTN PSTNn a PSTN PSTN n a n a PSTN PSTNn a_ PSTN No PSTN n a N A N A toCD2 CD2 yes n a CD2 yes CD2 yes Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide Copyright 2005 2008 Nortel Networks All Rights Reserved Publication NN43001 321 Document status Standard Document version 01 05 Document date 15 February 2008 To provide feedback or report a problem in the document go to www nortel com documentfeedback Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel Logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners NORTEL
108. up The MCS 5100 translation setup includes pretranslation setup private telephony routes setup and gateway telephony routes setup Pretranslation setup Configure pretranslations to support CS 1000 to MCS 5100 calls to do the following e If the CDP number qualifier is received ignore the phone context For example if number qualifier cdp udp leave the digits as is Ifthe UDP number qualifier is received insert 6 For example if number qualifier udp insert 6 Ifthe Public Local number qualifier is received insert 9 For example if number qualifier 1613 insert 9 Ifthe Public National number qualifier is received insert 91 For example if number qualifier 1 insert 91 Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 46 Examples of dialing and numbering plan configuration for mixed networks e Ifthe Public International number is received insert 9011 For example DN starts with a plus sign insert 9011 Private telephony routes setup Configure private telephony routes to support CS 1000 to MCS 5100 calls and MCS 5100 to MCS 5100 calls as follows e Local termination for CDP dialing to from digits LSC length 5 remove 0 prefix PNI HLOC For example to from digits 3 length 5 remove 0 prefix 0000234 Gateway telephony routes
109. ute in the Route Name text box Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 72 Configuring MCS 5100 c Select mydomain com in the Domain drop down list d Click Save 5 Add a trunk group directed to the gateway and route just created as follows a Select Provisioning gt Gateways gt Add TrunkGroup in the Provisioning Client navigator The Trunkgroup Provisioning web page opens as shown in Figure 24 Provisioning Client Trunkgroup Provisioning page 72 Figure 24 Provisioning Client Trunkgroup Provisioning Trunkgroup Provisioning Gateway mydomain com maddr 12 123 3 123 gt Route myGWRoute gt Trunk Group VASE 2 Clear b Select mydomain com maddr 12 123 1 123 from the Gateway drop down list Select myGWRoute from the Route drop down list Enter myTrkGroup in the Trunk Group edit box e Click Save End Configure number qualifiers Use Procedure 4 Configuring number qualifiers page 74 to configure number qualifiers in MCS 5100 so they match the values configured in the CS 1000 NRS SIP URI phone context Level 1 and Level 0 Domains and the CS 1000 SIP URI Map The following three sets of provisioned information must match e CS 1000 SIP URI Map see Figure 25 CS 1000 SIP URI Map page 73 a
110. vice redirects the call to the CSDN defined on the telephone before ringing the CS 1000 telephone The CSDN is a CDN used for CDS This CDN number is also configured on the Signaling Server so that it can be acquired by the CDS application when the Signaling Server starts When the call terminates to the CDN a message is sent over AML VAS to the CDS as notification of the incoming call If the call is a virtual trunk call and queued on a CDN a Digital Signal Processor DSP resource is used to play the ringback to the caller because CDN is a TDM resource A DSP resource is required to handle media between a TDM resource and an IP resource The CDS cannot determine where the call terminates either on the CS 1000 telephone or in the SIP network the termination location is based on the user s Advanced Screening options in the MCS 5100 Client Therefore the CDS instructs the Call Server to make a Virtual Trunk call to a predetermined number as defined on the Signaling Server the Service DN used for making a VTRK call from an Agent and the CS 1000 dialing plan This call reserves a Virtual Trunk in case it is required to terminate the call to a SIP device if so configured in the user s Advanced Screening options After the Virtual Trunk call is established CDS sends a SIP INVITE message to the MCS 5100 using the SIP Gateway Application The MCS 5100 receives the INVITE message and processes it on the user s PC Client The user s Advanced S
111. wing e Configure CDP routing Distant Steering Codes DSC and Local Steering Codes LSC based on the 4 digit CDP numbers e Configure UDP routing AC2 HLOCs and LOCs based on the 6 7 digit UDP number e Configure PSTN routing AC1 NXX NPA SPN and so on according to the preceding access codes e Configure the CS 1000 SIP Trunk Gateways at each site with appropriate phone context strings Nortel Communication Server 1000 Communication Server 1000 to MCS 5100 Converged Desktop Type 2 Configuration Guide NN43001 321 01 05 Standard Release 5 0 15 February 2008 Copyright 2005 2008 Nortel Networks 40 Examples of dialing and numbering plan configuration for mixed networks UDP phone context For example phone context udp CDP phone context For example phone context cdp udp Public Local phone context For example phone context 1613 Public National phone context For example phone context 1 MCS 5100 setup The MCS 5100 setup involves includes both a user setup and translation setup User setup The MCS 5100 user setup involves both the general user setup stand alone user setup and the Converged Desktop user setup General user setup The general user setup applies to both stand alone and Converged Desktop users The general user setup involves the following e Configure the user s username as an alphanumeric address For example Username asmith e Configure the user s priva
112. work is CDP only some UDP configuration is necessary to support MCS 5100 private charge ID which is always presented as a UDP number e Configure the Private Network Identifier PNI for user groups that is customers For example PNI 00002 PNI HLOC and the user s extension create the Global user ID that is globally unique PNI HLOC Extension For example Global ID 000023435573 Converged Desktop user setup The Converged Desktop user setup involves the following e Configure the user s Class of Service CLS to include CDMO or CDMV e Configure the Converged Desktop Service CDS parameters e CS 1000 SIP Services use the user s global ID within CD related signaling for example INVITE and NOTIFY Translation setup The translation setup involves the following e Configure CDP routing Distant Steering Codes DSC and Local Steering Codes LSC based on the 5 digit CDP numbers e Configure minimal UDP routing AC2 HLOCs and so on to support incoming calls using UDP numbers e Configure PSTN routing AC1 NXX NPA SPN and so on according to the preceding access codes e Configure the CS 1000 SIP Trunk Gateways at each site with appropriate phone context strings CDP phone context For example phone context cdp udp UDP phone context For example phone context udp Public Local phone context For example phone context 1613 Public National phone context For example ph
113. y one example of design and configuration Description of the network configured in this document page 48 provides the outline of the network used as an example only How Converged Desktop Services works Session Initiation Protocol Converged Desktop Service SIP CDS is a CS 1000 and MCS 5100 feature SIP CDS allows users to have simultaneous access to multimedia features on MCS 5100 and to business grade telephony features on CS 1000 systems The Converged Desktop feature gives users access to business grade telephony features not supported by the SIP standard while also allowing users to take advantage of the multimedia functionality of MCS 5100 The user s existing telephone is used for telephony functionality while the PC Client delivers the multimedia features A Converged Desktop consists of a telephone and multimedia PC Client PCC software see Figure 1 Converged Desktop page 14 The supported telephones include analog 500 or 2500 type telephones digital telephones and IP Phones A SIP Phone cannot be configured as a Converged Desktop A SIP telephone can be configured on the MCS 5100 as a Stand alone device or be tied to a PC Client In both instances the SIP telephone receives only features associated with the MCS 5100 Figure 1 Converged Desktop CS 1000 Business Grade MCS 5100 IP Telephony Rich Media Analog Digital Multimedia or IP Phone PC Client Converged Desktop 553 AAA1877 Nortel

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