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HP Omnibook XE3 User's Manual

1. Model 1 2 3 4 Samsung 14 1 in TFT XGA ON OFF OFF OFF Hitachi 15 0 in TFT XGA OFF ON OFF OFF UNIPAC 13 3 in TFT XGA OFF OFF ON OFF CPT 14 1 in TFT XGA ON OFF ON OFF IBM 14 1 in TFT XGA OFF ON ON OFF LG 15 0 in TFT XGA ON ON ON OFF UNIPAC 14 1 in TFT XGA OFF OFF OFF ON LG 13 3 in TFT XGA ON OFF OFF ON LG 14 1 in TFT XGA OFF ON OFF ON HannStar 15 0 in TFT XGA ON OFF ON ON CPT 15 0 in TFT SXGA OFF ON ON ON 2 20 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD As an example the following figure shows the DIP switches set to OFF ON ON ON 123 4 BEE OFF Figure 2 13 Video PCA DIP Switches HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 21 Removing the Top Case HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 3 Remove the eight retaining screws from the bottom case Screws M2 5x8 mm 4 Screws M2 5x8 mm 4 a Figure 2 14 Removing the Top Case Retaining Screws 4 Disconnect the touch pad cable and speaker cable from the motherboard 5 Remove the six retaining screws from the top case 6 Raise the back of the top case then gradually loosen the case moving toward the
2. 2 35 Reinstalling the Motherboard rianne nnana naasa oina iesi a NSE 2 37 Replacing the Bottom Case nnee a a a o a Ta 2 38 Removing Notebook Components HP Authorized Service Providers Only eee 2 40 Troubleshooting and Diagmostics ccccssssccsssccssssscssssscssssscsssscsssssssssscsssssscssseseees J L Troubleshooting ssnin paai so aidadevathuddseabulled eon EEES AEE EEE EE ESE Ne EEEE RAEN RES 3 2 Checking for Customer AD S Susien aiene anen e aea a aaae Te ia 3 3 Troubleshooting the Problem mrisani a ea nih en ails EE a RES 3 4 Netifying the Repat aiiin e a sn i E E e E E a 3 4 Suggestions for Troubleshooting misrani aea oaei aE oie kaS iE REISES 3 5 Diagnostic Toogra e a e a ae ae aE an a Ee a 3 22 e Diag Tools Diagnostic Programas nin ei a e aea E EE Ea isos ean NERE 3 22 Power On Self Test x viii oh ich reas cne e e a E a a E e 3 28 Sycard PCCtest 450 460 CardBus Card Optional sssseeseseeesssesssssssssesrsrssesrsresrsresrseesese 3 31 Desktop and Windows Management Interfaces DMI WMD ssesseeesseeeseesssersreresereeeesreees 3 32 BIOS Setup Uyasini ansan Sieve sa aiao area e a E EE sli S EAE 3 33 HP Omnibook XE3 Technology Codes GE and GD iii Replaceable Parts siccccsictiecdsisentaicesaredscansevessceusteczessdiandsteativssiteendcanstuesicsasbucceriadedsiesamnis ek Reference mformation ccccccccscscssssscscscscscscsccccecesesesesesesesesssesesssssssssssssssssssssssssssess Da
3. ceccessesseceseeeseeeseeeeeeeereeseeeeeeseeeeenees 2 14 Table 2 8 Motherboard Video DIP Switch Settings for Technology Code GE Models 2 20 Table 2 9 Motherboard Video DIP Switch Settings for Technology Code GD Models 2 20 Table 2 10 CPU Module Replacement Part NumbefS c ccc eceecececseceeceeeeseeseseeeeeeeaeeseeneeeaeeas 2 30 Table 2 11 Removing Notebook Component 0 ccc eceecececeeseeseceseeeeesecseseeeesesaecseseeseaeeaeeneeeaeeas 2 40 Table 3 1 Scope of Diagnostic Tools cr mosrii sesia ainitie tinii a e ii iiis isa 3 5 Table 3 2 Troubleshooting SUggEStONS siniese anons ora aara r E EEES a 3 6 Table 3 3 Diag Tools Error Codes c cccuesscdescessedestescevesuetsstestescedeseessedsades a i a i 3 25 Table 3 4 POST Terminal Error Beep Codes sseseeesssseesseseseesestsestsresesresestresresesteresteresenresesresent 3 28 Table 3 5 POST Messages s 8ticcsinessicccavsteteoutebudeutes E aSa EEEE S aE a aS 3 29 Table 3 6 Sycard PCCtest Commands noiet nenen i n naa a ra ains 3 31 Table 3 7 BIOS Setup Menus and Parameters ssssessssesssseeessesesteestseestsresestsestsrestsresreresenteseseeees 3 33 Table 4 1 Replaceable Parts for Technology Code GE Models s sssssseesssseessssesesresrsrsseseseesrsreseses 4 3 Table 4 2 Replaceable Parts for Technology Code GD Models ss sssssssesssssesssresrsrssrsresesissesrsreseses 4 5 Table 4 3 Accessory Replaceable Partsi auuny
4. Transmission rate 10 or 100 Mbps based on Auto Negotiation Data standard supports Category 3 10Base T 100Base T and Category 5 100Base TX media coupler Power management supports remote power up using Wake on LAN from S3 suspend WOL technology and Deep power down mode support Modem Data modem standard supports V 90 V 34 V 32bis V 32 V 22bis V 22 V 23 and V 21 Bell 212A and 103 Error correction V 42 LAPM and MNP 2 4 error correction Data compression V 42bis and MNP 5 data compression Fax modem standard send receive rates up to 14400 bps V 17 V 29 V 27ter and V 21 channel 2 Power management supports ACPI Power Management and wake up on Ring from S3 Input Output Serial port 9 pins RS232 16550 compatible High speed bidirectional parallel port 25 pins EPP ECP capability VGA port 15 pins PS 2 6 pins for keyboard keypad or PS 2 mouse Y adapter compatible Microphone in headphone out jacks Internal microphone Two USB ports Composite TV out RJ 45 LAN RJ 11 modem jacks Expandability Two Type II or one Type III 16 32 bit PCMCIA slots Options 64 128 256 MB PC133 SODIMM 3 3 V 144 pin SDRAM Mini PCl modem supporting wake up on Ring from D3 cold with AC in Mini PCIl modem LAN combo supporting wake up on Ring amp PME from D3 cold with AC in Environmental Limits Operating temperature 0 to 40 C 32 to 104 F Storage temperature
5. Insert a different DVD in the drive and repeat follow the instructions for those errors 1904h__ the test Replace the DVD drive 9604h Back up data if possible then reinstall Check the connections Replace the mini PCI operating system this error may not indicate a PCA Replace the motherboard failure Otherwise use the Recovery CDs to Note the test checks only the internal reformat the hard disk and reinstall factory hardware up to the mini PCI PCA and does software not check the mini PCI panel or external 9606h Run the full HDD test Use the Recovery CDs cabling to reformat the hard disk and reinstall factory software If the fan is already running you may not hear 9607h Back up data if possible then use the pa aS aes Bi seer seats Recovery CDs to reformat the hard disk and ge d reinstall factory software Replace the hard Replace the heatsink Replace the disk motherboard 9002h Reset the notebook Replace the motherboard HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 27 Power On Self Test Note If Quiet Boot is enabled in BIOS Setup the default setting press Esc during boot to see POST messages The POST power on self test is a series of initialization routines and diagnostic tests that the system BIOS runs when the notebook boots The system BIOS will not boot the operating system if system memory the CPU DMA or the interrupt controller fails the POST diagn
6. PCMCIA PC Card 16 bit test CardBus 32 bit test PC Card configuration header CardBus configuration header XE3 N5000 Upper PCT450 1 v b75 TESTCB 1 v b75 technology codes Lower PCT450 0 v b75 TESTCB 0 v b75 GE and GD HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 31 Desktop and Windows Management Interfaces DMI WMl Note HP TopTools are not supported on Pavilion models The Desktop Management Interface and Windows Management Instrumentation are basically sets of rules for accessing information about a computer DMI WMI allows an application to determine for example the operating system being used which hardware and software components are in the computer and possibly whether any of the components need replacing A local or remote application can use the DMI WMI interface to check which hardware and software components are installed on your computer and may be able to tell how well they are working or if they need replacement Installing the DMI Package The DMI package is either preinstalled on the computer s hard disk or can be downloaded from http www hp com toptools the contents are the same in both cases The package must be properly installed before it can be used Install the package as follows To install the DMI WMI preloaded on the hard disk e In Windows click Start All Programs HP TopTools for Notebooks Setup To install the DMI from the Recovery CDs
7. Password Removal POliCy is reniei iie a aer ato geds sist eset cages ENR NEEE 5 1 Hewlett Packard Display Quality Statement 0 eee eee cecececeecseeseeecesesaesseseesesesaeeseeaeeas 5 2 Figures Figure T L TOp Right View ss es tess ara iieis unenian lous aust ounp ante bevscunteuupouta b sven outg ade suse aa ione ees 1 3 Fiom 1 2 Front VIEN aarre dine date ciate dates ete dale AGS dates Oh halla Ah a a 1 4 Figure T 3 Reat Left View cos ess cbeskanl yles bess ea bank gles Lacs ebestopl alas iad enaul dubales and utadecobaues E a lds 1 4 Figure 1 4 Bottom VIEW ierni tenes iore seacvcteaeetes iea eer aS aoia Eia e deals Ai Eio iita 1 5 Figure 1 5 Status CIENS o noniine niai ae 128s gt tg gas bibs edb ad nal A E bends a bala wane bus 1 7 Figure 1 6 Resetting the Notebook eee ees iaie iii eiea iiei iai ia aas 1 10 Figure 1 7 Multimedia Buttons eurena a a a 1 11 Figure 1 8 Replaceable Module Diagram eee ee cc esses ceseeseeseceecescesecsececeseesesseseeseaeeaeeaeenseas 1 15 Figure 2 1 Disassembly FLOW carenar ara beds athe ala bebe cene ede sete bade E AA 2 2 Figure 2 2 Removing the Battery oroas roia rasa e A E A A E 2 4 Figure 2 3 Removing the SDRAM Covet essesssesessesereeseseerreerreserestseesesersteessesesresereeseserstsessesessesesees 2 5 Figure 2 4 Removing an SDRAM Module uu eee cee ceeceeeseeseceeeeaesseceeseseesecsesseseaesaeeeseaeeaes 2 6 Figure 2 5 Removing the Mini PCI PCA cece csecssceeceeecsesseeeeses
8. 0251 System CMOS checksum bad Default configuration used System CMOS has been corrupted or modified incorrectly perhaps by an application that changes data stored in CMOS The BIOS installed Default Setup Values If you do not want these values enter BIOS Setup and enter your own values If the error persists check the system battery Connect the AC adapter for at least 24 hours Replace the motherboard 0260 System timer error The timer test failed Replace the motherboard 0270 Real time clock error The real time clock failed the BIOS test The motherboard may need to be replaced 0280 Previous boot incomplete Default configuration used The previous POST did not complete successfully POST loads default values and offers to run BIOS Setup If failure was caused by incorrect values that are not corrected the next boot will likely fail This error is cleared the next time the system is booted 0281 Memory Size found by POST differed from CMOS The memory size found by POST differed from CMOS 02B0 Diskette drive A error 02B1 Diskette drive B error Drive A or B is present but fails the BIOS POST diskette tests Make sure the drive is installed properly and defined with the proper diskette type in BIOS Setup 02B2 Incorrect Drive A type run SETUP The type of floppy drive A is not correctly identified in BIOS Setup 02B3 Incorrect Drive B type run SETUP The type of floppy drive B is not correctly identified in BIOS Set
9. the BIOS Setup utility and the Sycard PCCtest Table 3 1 on page 3 5 shows how you can use these tools to isolate the cause of the notebook s problem The troubleshooting suggestions in Table 3 2 on page 3 6 include general suggestions for repairing units that show specific failure symptoms Swapping modules that may be defective with others known to be good is generally an ideal way to find the module responsible for the problem A failure symptom is rarely caused by more than one module so you will not usually need to replace more than one to correct a particular failure After you replace a module the notebook will normally be in a confused state and lock up when you apply power If this happens press the system off switch this resets the notebook so that you can restart it in a known state Verifying the Repair Before returning the repaired notebook to the customer verify the repair by running all of the following tests e e DiagTools Basic Diagnostic Test Run the basic test of the e DiagTools diagnostic program page 3 22 and e Function Tests Run tests that check the repaired function such as in the e DiagTools diagnostic program page 3 22 and e Failed Tests Run any other tests that failed during troubleshooting 3 4 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Suggestions for Troubleshooting Table 3 1 Scope of Diagnostic Tools e DiagTools Pow
10. 14 1 in XGA silver 10GB 256 MB DVD 8X No Y 9 Li lon XP Home GE F3933H Athlon 950 MHz 14 1 in XGA silver 20 GB 2x128MB Combo Yes Y 9 Li lon XP Home GE F3978AV BTCO BTCO BTCO BTCO BTCO Yes Y BTCO XP Home GE F3980AV BTCO BTCO BTCO BTCO BTCO No Y BTCO XP Home GE HP Omnibook XE3 Technology Codes GE and GD Product Information 1 1 Product CPU Display color Hard Standard CD DVD Multimedia LAN Battery os Tech Drive SDRAM drive buttons Code status panel F4307H Duron 900 MHz 14 1 in XGA silver 20 GB 128 MB Combo Yes Y NiMH XP Home GE F4308H Athlon 900 MHz 14 1 in XGA silver 20 GB 256 MB Combo Yes Y NiMH XP Home GE F4309H Athlon 1 GHz 15 0 in SXGA silver 30 GB 256 MB Combo Yes Y 9 Li lon XP Home GE This table lists only base product configurations custom configurations are not included All models include 56K modem LAN supports Ethernet 10Base T 10 Mbps and 100Base T 100 Mbps BTCO Built to Customer Order 1 Combo optical drive DVD CD RW Battery 6 or 9 cell Li lon or NiMH 3 OS Windows XP Home Edition Windows ME or Windows 98 Two 128 MB modules instead of one 256 MB module Defeatured SKUs have no multimedia player buttons or LCD status panel Technology Codes 1 2 HP does not change the name of a product every time the product s technology changes While this helps ensure continuing market momentum
11. 20 to 65 C 4 to 149 F Operating humidity 20 10 on some models to 90 RH 5 to 35 C Operating altitude up to 3050 m 10 000 ft Storage altitude up to 12 200 m 40 000 ft HP Omnibook XE3 Technology Codes GE and GD Product Information 1 13 Table 1 6 XE3 Series Accessories Accessory Description Memory F1457C 64 MB SDRAM PC133 SODIMM expansion module F3495A 128 MB SDRAM PC133 SODIMM expansion module F3496A 256 MB SDRAM PC133 SODIMM expansion module Power Options Auto airline AC adapter 75 watt Ultra Slimline AC adapter 60 watt Li lon battery 9 cell Car adapter Europe only 8120 6312 Replacement power cord 250 Vac 2 5 A Australia New Zealand 8120 6313 Replacement power cord 125 Vac 3 A U S Canada Taiwan Mexico Philippines 8120 6314 Replacement power cord 250 Vac 2 5 A Europe Egypt Israel Saudi Arabia 8120 6316 Replacement power cord 125 Vac 3 A Japan 8120 6317 Replacement power cord 250 Vac 2 5 A South Africa 8120 8367 Replacement power cord 250 Vac 2 5 A Argentina 8120 8373 Replacement power cord 250 Vac 2 5 A People s Republic of China 8120 8452 Replacement power cord 250 Vac 2 5 A Chile 8120 8699 Replacement power cord 250 Vac 2 5 A UK EPSR Hong Kong Singapore 8121 0702 Replacement power cord 250 Vac 2 5 A India F1469A PS 2 Y adapter F1625A F1626A F1627A P1981A F1985A F2135B C F2136B F2196A F1645A F1747A Co P1980A USB Wireless LA
12. For an exploded view of the notebook see page 4 2 Figure 1 1 Top Right View 1 One Touch buttons four 7 Click buttons 2 Power switch and status light 8 CD DVD drive 3 Status lights left to right battery status caps lock 9 Built in microphone oer Oot SORRY Ane cee Mad 10 OD DVD eect but See page 1 7 11 Standby button blue 4 Pad Lock touch pad on off button 12 Modem port 5 Touch pad pointing device 13 LAN port selected models 6 Scroll up down toggle HP Omnibook XE3 Technology Codes GE and GD Product Information 1 3 Figure 1 2 Front View 14 Headphone jack 17 Multimedia buttons selected models 15 Status panel mode select button selected models 18 Latch 16 Status panel selected models Figure 1 3 Rear Left View 19 AC adapter jack 26 Microphone jack 20 PS 2 port external mouse or keyboard 27 Kensington lock slot security connector 21 Serial port 28 PC card slots upper and lower 22 Parallel port 29 System off switch for resetting notebook 23 VGA port external monitor 30 PC card eject buttons 24 TV output port 31 Floppy disk drive 25 Two USB ports 1 4 Product Information HP Omnibook XE3 Technology Codes GE and GD Figure 1 4 Bottom View 32 Battery 34 SDRAM cover 33 Battery latch 35 Mini PCI cover HP Omnibook XE3 Technology Codes GE and GD Product Information 1 5 Operation This section gives an ove
13. Y Y j Y Y N PCA motherboard AMD H2 1 defeatured F2409 60904 F2409 69004 modem LAN 0 PCA motherboard AMD H2 1 modem only F2409 60905 F2409 69005 No PCA motherboard AMD H2 1 defeatured F2409 60906 F2409 69006 modem only PCA switchboard Femeoosi PCA video CC FeBsoeooni Set hinge saddle Cs F2330 60910 _Set thermal pad f Femeoosi Socket PCMCIA 2 slot F2111 60960 o E eo j 72 o2 4 6 Replaceable Parts HP Omnibook XE3 Technology Codes GE and GD Table 4 3 Accessory Replaceable Parts Description Part Number Exchange User Part Number Repl 8120 6312 Power cord replacement U S Canada Taiwan 8120 6313 Mexico Philippines Power cord replacement Europe Israel Egypt 8120 6314 Saudi Arabia Power cord replacement Japan 8120 6316 ih Power cord replacement India 8121 0702 Po Nja Power cord replacement Chile Power cord replacement Hong Kong Singapore 8120 8699 U K Module SDRAM 128 MB PC133 SODIMM 1818 8504 Module SDRAM 256 MB PC133 SODIMM 1818 8635 Ultraslim AC adapter 60 watt 19 V output 0950 3988 Y Y Y Y Y n al n Y Y Yes Yes Y Yes Yes es Yes es Yes es Yes es es Yi HP Omnibook XE3 Technology Codes GE and GD Replaceable Parts 4 7 Note In the Part Number column in the following table parts are labeled with their model s technology code GE or GD Parts with no label can
14. 60904 GD F2330 60905 GD F2330 60906 GD F2330 60909 GD F2330 60910 F2330 60911 F2330 60914 GD F2330 60916 F2111 69080 Display 13 3 in cole gray a AC adapter auto 72 watt Europe only Po Case top defeatured i Drive CD RW 4 F2300 69012 in is Sl o es No Drive DVD CD RW Combo F2300 69012 Display 14 1 in blue KS r Display 15 in blue Drive CDAW OoOO oOo Display 14 1 in silver No Yes ae Pe nee pe ee S SY gt a Kit cables includes modem cable LAN cable audio cable and headphone PCA F2330 60925 GD F2330 60926 GD PCA display inverter 13 3 in TFT PCA display inverter 14 1 in TFT PCA display inverter 15 0 in TFT F2332 69003 Drive hard disk 30 GB 9 5 mm Toshiba ATA66 F2330 60927 GD F2332 60903 F2409 60903 F2409 60904 D D F2409 69003 PCA motherboard AMD H2 1 modem LAN No F2409 69004 PCA motherboard AMD H2 1 defeatured modem LAN 1 F2409 69005 PCA motherboard AMD H2 1 modem only No F2409 69006 PCA motherboard AMD H2 1 defeatured modem only F2409 60905 F2409 60906 D G G G GD ojojo HP Omnibook XE3 Technology Codes GE and GD Replaceable Parts 4 9 Part Number Exchange Description User F2409 60907 PCA mini PCI LAN modem F2a0960908 PCA mini PCI LANImodem Malaysia Yes fFeaos 60909 PCA miniPCI modem es F2a0960910
15. Description Part Number Exchange User Part Number Repl Battery Li lon 9 cell F2111 60901 i Yrs Case botom F2ssoso9i4 3 _ Case top defeatured F2300 60903 3 Case top full featured F2111 609477 4 Cover keyboard f Famteo9ss9s 5 5 5 5 Display 14 1 in silver 5 _ Display 14 1 in blue Display 15 in cole gray F2111 60913 F2111 69013 No Display 15 in silver F2330 60905 F2330 69005 No Display 15 in blue F2300 60917 F2300 69017 No_ 6 Drive cD id ett tgossa NL 6 Drive CD RW 4 B00 GO904 NO 6 Drive CD RW 89 id F2sooe0918 LN 6 Drive ovo Cd Famteo955 EN 6 Drive DVD CD RW Combo F2s00 60905 LN 7 Drive floppydisk dt Fa11160953 TN 8 Drive hard disk 20 GB 9 5 mm Hitachi F2072 60913 F2072 69113 No Drive hard disk 20 GB 9 5 mm F1660 60914 F1660 69114 IBM Diablo ATA100 Drive hard disk 30 GB 9 5 mm F2332 60903 F2332 69003 Toshiba ATA66 9 Heatsink assembly with fan F2111 s60949 CN 10 Keyboard French Fettt 6o9t7 NO 10 Keyboard Japanese F2111 60935 NO 10 Keyboard Spanisn Fett t60919 CN 10 Keyboard U K English F2ttt 6o916 EN 10 Keyboard U S English F2111 60915 Jo Kit base labels XE3 includes rating label ee al safety label business card holder barcode overlay g Kit base labels Pavilion includes rating label a safety label business ca
16. and Diagnostics 3 17 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis LAN Network General problems Check cables and Mini PCI PCA connections Motherboard Try connecting computer to another network station if applicable Try connecting cable to another computer or network station If green light next to LAN port does not light LAN cable may not be connected to network or network may be down Check settings in Device Manager If network adapter is disabled enable it If conflict exists try disabling another device Use networking troubleshooter in Windows Help Make sure LAN cable is Category 3 4 or 5 for 10Base T operation or Category 5 for 100Base TX operation Maximum cable length is 100 m 330 ft Can t browse My Check with network Network Places administrator to make sure network supports NetBEUI protocol Use Windows Search to locate computer on network Can t log in to If Netware server uses Netware servers IPX SPX protocol may need to force frame type to match server s frame type Check with network administrator Computer stops If using a TCP IP network responding after with no DHCP server long booting delay can occur at startup because DHCP is enabled Contact network administrator for proper TCP IP configuration 3 18 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Symptom Call Center Repair Cente
17. cannot be declared e Ifthe unit shows any of the following customer abuse is declared Missing parts Broken plastic parts Parts not original to the unit Damaged or missing keys on the keyboard Table 3 2 on page 3 6 includes additional criteria for determining customer abuse to specific parts of the unit Important Parts damaged by customer abuse are not covered by the warranty HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 3 Troubleshooting the Problem Record pertinent information about the notebook e Model and serial number e Operating system and version e Software version hidden file c version inf e BIOS version e Accessories and peripherals used Analyze the problem e Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also note the functions that do work properly e Separate Problems If there is more than one symptom separate them into distinct problems e Consider Causes Keep in mind possible causes for each problem Use the diagnostic tools and troubleshooting suggestions to help find the possible causes The e DiagTools diagnostic program tests most of the notebook s components using automatic and interactive tests and will be your primary troubleshooting tool Other tools include the power on self test DMI TopTools if installed
18. front of the notebook the right rear corner may require extra care to work free 7 Carefully lift the top cover forward and off of the notebook Be careful not to pull on the CD player PCA ribbon cable beneath the case 2 22 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD 8 Release the CD player PCA cable from the motherboard Touch pad cable Screws Speaker M2 5x4 mm 5 cables CD player ribbon cable Figure 2 15 Removing the Top Case Reassembly Notes e Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets e Make sure the tabs along the edges of the case snap shut HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 23 Removing the CD Player PCA selected models HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 e Top case page 2 22 3 Remove both standoff screws use a 5 mm socket screwdriver and lift the PCA out of the top case CD player PCA standoff screws 5 mm 2 Figure 2 16 Removing the CD Player PCA 2 24 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Removing the Hinge Saddle Set HP Authorized Service Provider
19. in MS DOS mode Check speaker cable connection Check software controls for recording sound Make sure switchboard PCA is connected properly Reduce sound volume In Volume Control click Options Properties select Playback and enable microphone Then make sure microphone is muted Download latest audio driver from technical support area of HP Notebook web site see page vi Check connections Restart notebook Check port settings in Device Manager Check settings in Control Panel Use troubleshooters in Windows Help For USB contact device vendor and HP Notebook web site See page vi for latest USB drivers For USB if the device is powered by the USB port try the other port Troubleshooting and Diagnostics Mouse Top case Motherboard Top case Motherboard Switchboard PCA Top case Motherboard Series parallel USB device Motherboard Check operation using headphones or external speakers Check operation using external microphone Use loop back connector when testing serial or parallel port see page 3 24 HP Omnibook XE3 Technology Codes GE and GD Suggestions Likely Causes Commenis Serial mouse Check connection Mouse doesn t work Restart notebook Motherboard Check mouse and ports settings in Control Panel Make sure mouse was installed according to manufacturer s instructions Serial modem See Modem below doesn t work Check connec
20. is connected but the battery is missing Caps Lock Caps Lock is active Num Lock Num Lock is active The Keypad Lock must also be on to use the embedded keypad Scroll Lock is active M E e a a Green the notebook is accessing the floppy disk drive TE aan Green the notebook is accessing the hard disk drive e A siaii Green the notebook is accessing the CD DVD drive In addition the status panel on the front of the notebook if present provides CD playback status and other system information For details see the section Status panel in the notebook s Reference Guide 1 8 Product Information HP Omnibook XE3 Technology Codes GE and GD Using Fn Hot Keys The combination of the Fn key plus another key creates a hot key a shortcut key sequence for various system controls To use a hot key press and hold Fn press the appropriate second key then release both keys Table 1 4 Fn Hot Keys Hot Key Etteet o O Fn F1 Fn F2 Fn F3 Fn F4 Fn F5 Toggles among the built in display an external display and simultaneous display on both Fn F7 Mutes the notebook s speakers Fn F8 Toggles the built in numeric keypad on and off Does not affect an external keyboard If Num Lock is on the numeric functions are active otherwise cursor control is active Fn Lock key Toggles Scroll Lock on and off Fn Up arrow Increases sound volume Fn Down arrow Decreases sound volume The Lock key is in the top r
21. modules are involved in the system function and what roles they play See Figure 1 8 on page 1 15 and Table 1 7 on page 1 16 3 6 Does not boot on AC or battery Beeps once spins hard disk repeats but does not boot Does not boot on battery but boots on AC Does not boot from floppy drive Does not boot from CD in CD DVD drive Check the power source Press the system off switch to reset the notebook then press the standby button to turn the notebook on Unplug the AC adapter remove the battery and any PC cards then reconnect power and try again Do not use the touch pad while booting or resuming Remove the battery AC adapter and any PC cards Plug in the AC adapter reset the notebook using the system off switch then press the standby button to turn the notebook on Remove all but one SDRAM module and try again Reinsert any other SDRAM modules and try again Make sure battery is properly installed and fully charged Check battery contacts If available try another battery Make sure floppy disk is bootable Make sure floppy drive is installed correctly Use BIOS Setup to check boot order and make sure floppy drive controller FDD is enabled Make sure CD is bootable Use BIOS Setup to check boot order Restart notebook Troubleshooting and Diagnostics AC adapter SDRAM module CPU module Video PCA Motherboard Display assembly Hard drive SDRAM module Ba
22. or from floppy disks 1 Insert Recovery CD disk 1 into the CD DVD drive or insert floppy disk 1 into the floppy drive 2 Select and run the SETUP program from the dmi disk1 directory on the CD under hp drivers or from floppy disk 1 Using DMI WMI For a complete description of how to use DMI WML see the following documentation provided with the computer e A README TXT file click Start All Programs HP TopTools for Notebooks Read me e A Windows online help file describing Hewlett Packard s implementation of DMI group and attribute definitions click Start All Programs HP TopTools HP TopTools Help Uninstalling the DMI Package 1 Click Start All Programs HP TopTools for Notebooks Uninstall WMI 2 Restart the notebook 3 32 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD BIOS Setup Utility The BIOS Setup utility provides access to basic configuration settings It is independent of the operating system Running the BIOS Setup Utility 1 Restart the computer 2 When the HP logo appears press F2 to enter the BIOS Setup utility 3 The pointing devices are not active in BIOS Setup so you will need to use the keyboard to navigate e Press the LEFT and RIGHT arrow keys to move among menus e Press the UP and DOWN arrow keys to move among parameters in a menu e Press F5 or F6 to move through values for the current parameter or press Enter to change a setting 4 After yo
23. the keyboard face down on the top case forward of its normal position and disconnect the ribbon cable from the motherboard 2 12 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD AGENES ERN Keyboard ribbon cable Ni Figure 2 9 Disconnecting the Keyboard Cable Reassembly Notes e Lay the keyboard face down on the top case forward of its normal position then reconnect the ribbon cable e Slip the metal tabs on the bottom of the keyboard into their slots in the top case then lower the keyboard into place HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 13 Removing the Hard Disk Drive HP Authorized Service Providers Only Table 2 7 Hard Disk Drive Replacement Part Numbers Description Part Number Exchange Part Number Drive hard disk 10 GB 9 5 mm Hitachi F1664 60902 F1664 69002 Drive hard disk 10 GB 9 5 mm Hitachi F2072 60908 F2072 69108 Drive hard disk 30 GB 9 5 mm Toshiba ATA66 Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 Caution Be careful not to touch the heatsink until it has cooled It could be hot if the notebook was running recently 3 Loosen the four screws attaching the hard drive carrier to the motherboard the carrier retains the screws 4 Use the strap o
24. the programs that control this product may also be copyrighted by Microsoft Corporation Phoenix Technologies Ltd ESS Accton Trident Microsystems Incorporated Acer Laboratories Incorporated and Adobe Systems Incorporated See the individual programs for additional copyright notices This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Microsoft MS DOS and Windows are U S registered trademarks of Microsoft Corporation TrackPoint is a U S trademark of International Business Machines Adobe and Acrobat are trademarks of Adobe Systems Incorporated All certifications may not be completed at product introduction Check with your HP reseller for certification status This equipment is subject to FCC rules It will comply with the appropriate FCC rules before final delivery to the buyer Hewlett Packard Company Mobile Computing Division 19310 Pruneridge Ave Cupertino CA 95014 U S A Edition History Edition 1 August 2000 Edition 2 0 0 eee November 2001 ii HP Omnibook XE3 Technology Codes GE and GD C
25. 0h Replace the video PCA Replace the 901Ch Replace the keyboard Replace the 2120h motherboard Replace the display assembly motherboard Replace the display assembly Replace the 901Dh Replace the CD player PCA Replace the video PCA Replace the motherboard If error motherboard also occurs with external monitor replace the motherboard Serial Port Tests 2140h Replace the video PCA Replace the For the external loopback test make sure the 2141h motherboard Replace the display assembly loopback connector is installed and constructed i Replace the display assembly Replace the roperly For the external or internal loopback aa Solace the motherboard 2 video PCA Replace the motherboard If error also occurs with external monitor replace the 0602h Replace the motherboard motherboard p 0603h For the external loopback test make sure the 9016h Reset the notebook Replace the motherboard loopback connector is installed and constructed EN 2 EFSTA properly For the external or internal loopback 9017h See page 5 2 for cosmetic guidelines If test replace the motherboard warranted replace the display assembly 0604h Replace the motherboard CD Tests 0605h 0A00h Insert a CD in the drive 0606h For the external loopback test make sure the OA01h Repeat the test Replace the CD drive loopback connector is installed and constructed OAO2h No repair Automatic close not supported a ae eae OPAC Insert a diff
26. 60912 G Z Z x ZzZ ojojlgjo 8120 8373 a Power cord replacement People s Rep Of China Yes E F1660 60914 E aien e ey bee Slo F2111 60914 GD Kit LCD screw covers includes covers for all display Yes sizes F2111 60915 Keyboard U S English F2111 60916 Keyboard U K English Fairieo17 __ Keyboard French 4 8 Replaceable Parts HP Omnibook XE3 Technology Codes GE and GD Part Number Exchange Description User Case top full featured F2111 60919 F2111 60935 F2111 60939 GD F2111 60941 F2111 60946 F2111 60947 GD F2111 60949 F2111 60951 F2111 60953 GD F2111 60954 GD PCA CD player G G D E A a S l Heatsink assembly with fan NO o Setthemalpad o Drive floppy disk o Po rive CD Pp od F2111 69080 F2111 60955 GD F2111 60956 Drive DVD Kit hard disk drive carrier includes bracket strap connector mounting screws Socket PCMCIA 2 slot No Kit base labels XE3 includes rating label safety label business card holder barcode overlay Kit base labels Pavilion includes rating label safety label business card holder barcode overlay Kit screws includes all screws needed to replace all notebook FRUs F2111 60960 F2111 60968 GD F2111 60969 GD F2111 60972 GD F2111 60980 GD F2297 80001 F2300 60903 GD F2300 60904 G F2300 60905 GD F2300 60912 GD F2300 60917 GD F2300 60918 G F2330
27. D CPU remove install tool CPU module Figure 2 21 Removing the CPU Module Reassembly Notes e Two of the CPU module s corners have no pins and two corners of the CPU socket have no holes Align the module for reinstallation accordingly e Make sure none of the module s pins are bent or otherwise damaged e Make sure the round pads on top of the CPU module are intact and replace if needed e Insert the tip of a flat blade screwdriver into the notch marked LOCK on the CPU mount bracket and tilt the screwdriver toward the CPU Make sure the screwdriver applies pressure to the CPU removal tool and not to the CPU itself HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 31 Removing the Floppy Disk Drive HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 e Top case page 2 22 e Hinge saddle set page 2 25 2 Release the drive s ribbon cable from its connector on the motherboard 3 Remove the two retaining screws 4 Lift the floppy drive out of the notebook 2 32 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD M2 5x4 mm 2 u Figure 2 22 Removing the Floppy Disk Drive Reassembly Notes e Make sure the headphone PCA lies under the floppy disk drive bracket e Mak
28. DRAM module Changeable RAM 2 slots Video PCA Video RAM Battery Power storage Motherboard Power control circuitry AC adapter socket lid switch system off switch power supply Switchboard PCA Power switch standby button AC adapter AC to DC converter Display Motherboard Video controller Display assembly Display output backlight power converter for backlight Video PCA Display drivers LVDS processing display graphics controller video RAM Motherboard Hard disk controller Hard disk drive Hard disk mechanism Floppy drive Motherboard I O controller floppy connector Floppy disk module Floppy disk mechanism Keyboard Motherboard Keyboard controller keyboard BIOS Keyboard Key switches Touch pad Motherboard Keyboard BIOS Top case Touch pad sensor click buttons controller PS 2 output Motherboard Audio controller audio decoder speaker amplifier external microphone jack Switchboard PCA Microphone Headphone PCA Earphone amplifier Top case Speakers Motherboard LED circuitry keyboard controller Switchboard PCA Status LEDs CD player PCA CD DVD status display use Motherboard Bus controller USB connectors SSCS PCMCIA Motherboard PCMCIA controller PCMCIA sockets PCMCIA connectors 1 16 Product Information HP Omnibook XE3 Technology Codes GE and GD 2 Removal and Replacement This chapter shows how to remove and replace the notebook s components and assemblies The items marked by
29. E3 Series Models eee eect eee ceeeseeeeeeceeceseesecseeeeeesecaecsesseseseeaseeeseseaee 1 1 Table 1 2 Activating Power Modes cccscssssscsesessssssessecssssssssessessnssssosesseesassssosseessnsessossensceaees 1 6 Table 1 3 Status Lights ccv csesendnncsedeates enit ania tedhuust vies tes Susstuerbedesesdedctastedeodes dedetansten codes deaes 1 8 Table 1 4 Fm HOKEY S nni oan a wont an Na aahe ee r Mba db th outa E Me sett bobs ache tease ey saad 1 9 Table 1 5 XE3 Series Hardware Specifications 0 0 eee ees csseeeceseeseeeeeeceeeeaeesesseseeseaeeseeseeeseeas 1 12 Table 1 6 XE3 Seres ACCESSOLMES sss ii ccstees mai erial ee sate ated veubelurtuntgues buss enusadubaues sepdeabens eatin ods 1 14 Table 1 7 Functional Structure i sccs s aces cccetessettucctecentestedchuuns cagutonsedstuvcseteades a i dedenadeesstonneses 1 16 Table 2 1 Removal Cross Reference ian iien iann n a n a a a a aes 2 1 Table 2 2 Required Equipments nsnsi nastiti iei aiiis iias aani ai inesi 2 3 Table 2 3 Recommended Screw Torgus socne nengan a ai 2 3 Table 2 4 SDRAM Module Replacement Part Numbers sssssssssessesesssessssesesresrssestsrssrsresestenestnresenes 2 5 Table 2 5 Mini PCI PCA Replacement Part Numbetrs sseessseesssessssrsresestsresrsrestsresrsresestsresrereseses 2 7 Table 2 6 Replacing Small Parts User Replaceable eee eee eeeceeeececeeceseeseceeeeeseaeeaeeeeaees 2 9 Table 2 7 Hard Disk Drive Replacement Part Numbers
30. IDE 9 5 mm 2 5 in Technology code GD Supports Ultra DMA33 66 Technology code GE Supports Ultra DMA33 66 100 Floppy disk drive 1 44 MB 12 7 mm 3 mode module Optical drive 24x CD 8x DVD 24x8x CD RW or higher 8x4x24x8 DVD CDRW Combo 12 7 mm module Display 13 3 14 1 15 0 in XGA 1024x768 or 15 0 in SXGA 1400x1050 TFT LCD Graphics Controller Trident CBXP 8 MB video RAM Rechargeable lithium ion battery 11 1 V or NiMH battery 10 8 V Battery life up to 3 hrs depending on settings usage battery and other factors Charging time 2 2 hrs system off 3 hrs system on Low battery warning Suspend resume capability AC adapter DC in jack Universal AC adapter 100 240 Vac 50 60 Hz input 19 Vdc output 60 65 W Keyboard and 87 88 90 key spill proof QWERTY keyboard with 101 102 key emulation Pointing Devices Embedded numeric keypad 12 function Fn keys Touch pad with on off button Left and right click buttons center scroll button NS87570 keyboard controller Audio System CD player with built in control buttons and status display selected models Two stereo speakers Built in microphone Microphone and headphone jacks ESS Allegro 1988 Integrated AC 97 CODEC HSP modem interface via MC 97 link Supports wake up on Ring Modem CODEC ESS 2828 on mini PCI slot 1 12 Product Information HP Omnibook XE3 Technology Codes GE and GD Communications LAN
31. N 802 11b PC card 1 14 Product Information HP Omnibook XE3 Technology Codes GE and GD Internal Design The motherboard PCA is the central component of the notebook s design and plays a role in virtually all system functions The CPU module and most other subsystems connect to the motherboard The following figure shows the connections among the notebook s replaceable electronic modules In addition the table on page 1 16 lists the roles that the replaceable modules play in each of the notebook s functional subsystems Display assembly CPU module Video PCA Switchboard PCA Top case speakers touch pad click buttons Heatsink fan assembly papa oo Mini PCl PCA Motherboard PCA CD DVD drive PCMCIA cards PCMCIA sockets 2 i Floppy disk drive Headphone PCA Hard disk drive SDRAM module lie CD player Battery Figure 1 8 Replaceable Module Diagram HP Omnibook XE3 Technology Codes GE and GD Product Information 1 15 Table 1 7 Functional Structure Components Used Component Roles Bootup CPU module Main processor Motherboard Primary system circuitry Floppy disk module First source of disk based startup code Hard disk drive Second source of disk based startup code Processor CPU module Main processor numeric data processor L1 and L2 cache Motherboard Primary system circuitry Memory Motherboard No onboard RAM S
32. NiMh W98 GD F2412 Duron 800 MHz 13 3 in XGA blue 10 GB 128 MB CD 24X No5 N NiMh W98 GD F2418M Duron 850 MHz 14 1 in XGA silver 20 GB 128 MB DVD 8X Yes Y 6 Li lon ME GD F2419M Athlon 900 MHz 15 0 in XGA silver 20 GB 256 MB DVD 8X Yes Y 9 Li lon ME GD F2420M Athlon 1 GHz 15 0 in XGA silver 30 GB 256 MB Combo Yes Y 9 Li lon ME GD F3779 Duron 800 MHz 13 3 in XGA cole gray 10 GB 128 MB CD 24X No N NiMh W98 GD F3780 Athlon 900 MHz 14 1 in XGA cole gray 20GB 128 MB DVD 8X Yes Y 9 Li lon W98 GD F3781 Athlon 900 MHz 14 1 in XGA cole gray 20GB 128 MB Combo Yes Y 9 Li lon W98 GD F3783M Duron 850 MHz 14 1 in XGA silver 20 GB 256 MB DVD 8X Yes Y 6 Li lon ME works GD F3784M Duron 850 MHz 14 1 in XGA silver 20 GB 256 MB Combo Yes Y 6 Li lon ME works GD F3865M Duron 850 MHz 14 1 in XGA silver 20 GB 128 MB DVD 8X Yes Y 6 Li lon ME works GD F3886HT Duron 900 MHz 14 1 in XGA silver 20 GB 256 MB Combo Yes Y 9 Li lon XP Home GE F3924H Athlon 900 MHz 14 1 in XGA silver 20 GB 256 MB Combo Yes N 9 Li lon XP Home GE F3927H Athlon 1 GHz 15 0 in XGA silver 30 GB 256 MB Combo Yes Y 9 Li lon XP Home GE F3928H Athlon 950 MHz 14 1 in XGA silver 20 GB 2x128 MB DVD 8X Yes Y 9 Li lon XP Home GE F3929H Athlon 1 GHz 15 0 in XGA silver 20 GB 2x256 MB Combo Yes Y 9 Li lon XP Home GE F3930H Athlon 1 1 GHz 15 0 in SXGA silver 30 GB 2x256 MB Combo Yes Y 9 Li lon XP Home GE F3931H Duron 900 MHz
33. O invent HP Omnibook XE3 AMD CPU Version Technology Codes GE and GD Service Manual Notice In a continuing effort to improve the quality of our products technical and environmental information in this document is subject to change without notice This manual and any examples contained herein are provided as is and are subject to change without notice Hewlett Packard Company makes no warranty of any kind with regard to this manual including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard Co shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing performance or use of this manual or the examples herein Consumer transactions in Australia and the United Kingdom The above disclaimers and limitations shall not apply to Consumer transactions in Australia and the United Kingdom and shall not affect the statutory rights of Consumers Copyright Hewlett Packard Company 2000 2001 All rights reserved Reproduction adaptation or translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of
34. PCA miniPCI modem Malaysia Yes F2a0960912 GE PoAvideo SXGA F3925 60901 GE Batery Llon ce SS F3925 60902 GE Battery Li lon 6 cell Yes Fs92560903 GE Baen NIMH o F3925 60905 GE F3925 69005 Fs92560915 GE Coverkeyooard o Fs92560921 GE kroves SSCS F3925 60922 GE Case top defeature F3925 60923 GE Case top fulLfeatured Fs925 60985 GE Dwe floppydisk O Fa925 60036 GE omeo O O O OSO Fs925 60987 GE Drie CRW Fs92560988 GE beo oO o F3925 60939 GE Drive DVD CD RW Combo F3925 60950 GE Fs92560960 GE lCasebonom o foe a Kit base labels XE3 includes rating label safety label business card holder barcode overlay A j GE F3925 60975 GE Kit LCD screw covers includes covers for all display Yes sizes S No No F3925 60976 Kit screws includes all screws needed to replace all notebook FRUs O ojojo O o o no n n 4 10 Replaceable Parts HP Omnibook XE3 Technology Codes GE and GD 5 Reference Information This chapter includes the following reference information e Password removal policy e Display quality statement Password Removal Policy If the user forgets the system password the user calls HP Customer Care to determine the proper removal procedure The user must provide proof of ownership and the notebook must be operated during the
35. Windows operating system Microsoft Web http www microsoft com Information and updates for Windows operating systems vi HP Omnibook XE3 Technology Codes GE and GD Product Information The Omnibook XE3 series is HP s value all in one business notebook computer targeted at small to medium sized businesses SMBs It combines affordability value ease of use and quality in a convenient package that integrates easily into any SMB environment at a wide range of prices It also incorporates several new technologies and an enhanced industrial design for greater ease of use quality and reliability The products described in this service manual may have either of two technology codes GE or GD as listed in the following table These codes determine the service parts needed for that model see Technology Codes on page 1 2 Table 1 1 Omnibook XE3 Series Models Product CPU Display color Hard Standard CD DVD Multimedia LAN Battery os Tech Drive SDRAM drive buttons Code status panel F2407M Athlon 1 GHz 15 0 XGA silver 20 GB 256 MB Combo Yes Y 9 Li lon ME GD F2409 Duron 800 MHz 13 3 in XGA blue 10GB 128 MB CD 24X No N NiMh W98 GD F2410 Athlon 1 GHz 13 3 in XGA blue 10 GB 128 MB CD 24X No N NiMh W98 GD F2411 Duron 800 MHz 13 3 in XGA blue 10 GB 128 MB CD 24X No N
36. ality statement on page 5 2 customer abuse Vertical crack near Usually caused by Declared to be caused by center of display closing display with customer abuse pencil sized object on keyboard Scratched display Declared to be caused by glass customer abuse Local area of dark Caused by excessive Declared to be caused by or light discoloration pressure applied to customer abuse visible when display area on screen is on External display Check connections External display does not work Press Fn F5 several times Motherboard Try display on another computer Check settings in BIOS Setup Display difficult to Check display resolution read or part of default is 1024 x 768 desktop not visible Use HP Desktop Zoom to adjust size of desktop icons and labels 3 10 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis TV display does not work properly after resuming from standby Cannot switch to TV display by pressing Fn F5 Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Files are corrupted Disk capacity is less than normal Disk s reported capacity is less than actual size Floppy drive General problems Use BIOS Setup to set Video Display Device to Auto Fn F5 switches only between internal LCD and e
37. alues Replace the hard 00CCh disk Memory Tests 02F th Use the Recovery CDs to reformat the hard The addresses below are absolute 32 bit addresses disk and reinstall factory software and are not in the segment offset format 02F3h Run Windows disk checking tools Use the Check the installation of the SDRAM modules Recovery CDs to reformat the hard disk and Replace the SDRAM modules each reinstall factory software 01000000h represents 16 MB Replace the 02F4h Use the Recovery CDs to reformat the hard motherboard Replace the CPU 02F5h disk and reinstall factory software 0182h Unload HIMEM SYS or any programs using the 02FFh Check the hard disk connection Replace the extended memory allocated by HIMEM SYS hard disk Replace the motherboard 0183h Check the installation of the SDRAM modules 9602h See Hard Disk Tests at end of table 0190h Replace the SDRAM modules each 9607h 01000000h represents 16 MB Replace the Floppy Disk Tests motherboard Replace the CPU 0301h Replace the floppy drive Replace the 01A0h Replace the CPU Replace the motherboard 0304h motherboard 01B3h 0305h Run the Flo Disk Controller test Make sure Hard Disk Tests ppy the floppy diskette is fully inserted in the drive 0201h Replace the hard disk Replace the motherboard fo N oa Ta a Make sure the drive is properly installed Replace the diskette Replace the floppy drive 0202h Check test par
38. ameters and repeat the test Replace the motherboard 0204h Replace the hard disk 0306h Replace the floppy drive 0205h Replace the motherboard 0307h Run the Floppy Disk Controller test Make sure 0207h Run BIOS Setup and check the hard disk type 030Bh the floppy diskette is fully inserted in the drive Check the hard disk connection Replace the Make sure the drive is properly installed _ hard disk Replace the motherboard Replace the diskette Replace the floppy drive Replace the motherboard 0208h Repeat the test 0209h 030Ch Replace the floppy drive HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 25 Suggestions Suggestions Keyboard Tests Video Tests 0400h Replace the motherboard 0900h Replace the video PCA Replace the 0401h 0905h motherboard 0410h Check the keyboard ribbon cable connection 0911h If this test fails on the internal display replace 0414h Replace the keyboard Replace the the video PCA Replace the motherboard motherboard 0912h Replace the video PCA Replace the 0415h Replace the keyboard Replace the 0933h motherboard switchboard PCA Replace the motherboard Replace the display assembly Replace the 0416h Replace the keyboard Replace the video PCA Replace the motherboard If error 0418h motherboard also occurs with external monitor replace the 900Fh Replace the switchboard PCA Replace the motherboard motherboard 211
39. art Number P F2113 90026 English Printed in Taiwan 12345678910 112 98 99 00 01 02 03
40. be used on models of either code Table 4 4 Part Number Reference Part Number Exchange Description User 0950 3988 P Uitrastim AC adapter 60 watt 19 V output Yes 1818 8504 Module SDRAM 128 MB PC133 SODIMM 1818 8504 C C Module SDRAM 128 MB PC133 SODIMM__ Yes 1818 8635 f Module SDRAM 256 MB PC133 SODIMM__ Yes 1822 0257 1822 0258 GE No 1822 0259 1822 0497 GD 1822 0528 GD 1822 0580 GE 1822 0582 GE F3930 69101 Module CPU AMD Athlon 1 1 GHz 8120 6312 PEAN Some Slo ojo oO no Power cord replacement Australia New Zealand Yes 8120 6313 Power cord replacement U S Canada Taiwan Yes Mexico Philippines 8120 6314 Power cord replacement Europe Israel Egypt Yes Saudi Arabia 8120 6316 8120 6317 8120 8367 Power cord replacement Japan Yes Yes Power cord replacement S Africa Power cord replacement Argentina Yes 8120 8452 8120 8699 Yes Hong Kong Singapore Yes Power cord replacement Chile Power cord replacement Cc A Power cord replacement India Yes Auto airline AC adapter 75 watt Yes Adapter PS 2 Y F1469A Yes F1660 69112 Drive hard disk 10 GB 9 5 mm IBM DJSA 210 Drive hard disk 20 GB 9 5 mm IBM Diablo ATA100 F1664 60902 GE No F2072 60908 GE No F2072 60913 F2111 60901 GD Batey Lon Geel F2111 60911 GD Display 14 1 in cole gray F2111 60913 GD 8121 0702 F1455 80003 F1469 80001 F1660
41. d 2 6 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Removing the Mini PCI PCA selected models User Replaceable Certain notebook models include a mini PCI PCA that contains either a modem or modem LAN Table 2 5 Mini PCl PCA Replacement Part Numbers ie PCA miniPCI modem Feaoggog09 Si SSCS PCA miniPCI modem Malaysia F2ao96000 o Caution Provide proper grounding and handle the PCA only by its edges or you could damage it through electrostatic discharge Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Loosen the screw holding the mini PCI cover the cover retains the screw and remove the cover 3 Press outward to release the latches at the sides of the PCA and carefully lift its free edge up Note that the PCA has several sticky pads on the side facing the motherboard 4 Disconnect the cable modem models only or cables modem LAN models only from the PCA 5 Gently pull the PCA out of its connector HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 7 Figure 2 5 Removing the Mini PCI PCA Reassembly Notes e Reattach the cable modem models only or cables modem LAN models only to the PCA and tuck them into the compartment e Gently press the PCA into the connector at an angle of about 30 until it is fully inserted Then press down on both sides
42. disk is partitioned into several drives you can install the factory software on drive C without affecting other drives Click Advanced and select to restore only the C partition 8 When prompted to reboot the computer press Ctrl Alt Del and follow any instructions that appear HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 17 Removing the Display Assembly HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 3 Remove both screws from the switchboard PCA and carefully lift the PCA off the connector underneath it Notice the retaining hook at the right end of the PCA Be carefully not to pull on the cable attached to the PCA 4 Disconnect the cable from the switchboard PCA and remove the PCA from the notebook 5 Disconnect the cable from the video PCA 6 Remove the four flanged screws from the display hinges This may be easier if you support the display so that it remains approximately flat 7 Lift the display off of the notebook 2 18 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Screws flanged M2 5x8 mm 4 Screws M2 5x4 mm 2 Figure 2 12 Removing the Display Reassembly Notes e While installing the hinge screws support the display so that it
43. e A PS 2 mouse was identified System BIOS shadowed System BIOS was copied to shadow RAM UMB upper limit segment address nnnn Displays the address nnnn of the upper limit of Upper Memory Blocks indicating released segments of the BIOS that can be reclaimed by a virtual memory manager Video BIOS shadowed Video BIOS was copied to shadow RAM 3 30 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Sycard PCCtest 450 460 CardBus Card Optional The PCCtest 450 and 460 CardBus Cards version 1 05 available from Sycard Technology are the only recommended diagnostic tool that tests the functionality of the PCMCIA slots using a PCMCIA card Each is a Type II PC Card that works with compatible test software to exercise PCMCIA functions For details see the Sycard Technology Web site http www sycard com The PCCtest product contains these components e PCCtest 450 or 460 revision 1 05 PC Card e PCCtest 450 460 test software disk Software updates are available at the Sycard Technology web site http www sycard com e Configuration headers PC Card 16 bit and CardBus 32 bit that attach to the card In addition you will need this e CardBus extender card such as the Sycard PCCextend 70 to avoid wear on the Sycard PCMCIA connector The Sycard PCCtest 450 and 460 provide the following tests See the Sycard documentation for details about running the tests Table 3 6 Sycard PCCtest Commands
44. e and headphone PCA F3925 60921 D ojojo o o ojojo lo No No Y Y 2 3 4 Doors PCMCIA with springs see abovekit 1822 0259 15 Module CPU AMD Athlon 900 MHz 1822 0257 F2409 69103 No 15 Module CPU AMD Duron 900 MHz 1822 0580 F3931 69101 No 16 Kit hard disk drive carrier includes bracket F2111 60956 strap connector mounting screws Kit LCD screw covers includes covers for all F3925 60975 Yes display sizes HP Omnibook XE3 Technology Codes GE and GD Replaceable Parts 4 3 nja Y 1 1 1 1 1 1 1 1 Yes 1 0 0 0 0 0 5 Drive hard disk 10 GB 9 5 mm F1660 60912 F1660 69112 IBM DJSA 210 Description Part Number Exchange Part Number Kit screws includes all screws needed to F3925 60976 replace all notebook FRUs secas see above kt see above kt J see above ki see above kt SSS see above kit J SSS Screw M25x8 mm fanged seeabove kt SSS Module SDRAM 128 MB PCTS3 SODWIM 1818 8504 Module SDRAM 256 MB PCT33 SODIMM 18188695 oe _ i I _ PCA switchboard Fenieoosi POA video o F2B3oeoon PCA video SXGA F2ao9e0912 Set hinge saddle F2330 60910 _Set thermal pad Fettt 6095t Socket PCMCIA 2 slo F2111 60960 4 4 Replaceable Parts HP Omnibook XE3 Technology Codes GE and GD Table 4 2 Replaceable Parts for Technology Code GD Models
45. e in the following table are user replaceable Table 2 1 Removal Cross Reference Battery page 2 4 Heatsink assembly with fan page 2 29 Carrier hard disk drive page 2 15 Keyboard page 2 12 Case bottom page 2 35 Module CPU page 2 30 Case top page 2 22 Module SDRAM page 2 5 Cover keyboard page 2 10 PCA CD player page 2 24 Cover mini PCI page 2 9 PCA headphone page 2 41 Cover SDRAM page 2 9 PCA mini PCI page 2 7 Covers screw page 2 9 PCA motherboard page 2 35 Display assembly page 2 18 PCA switchboard page 2 41 Doors PCMCIA page 2 38 PCA video page 2 27 Drive CD DVD page 2 34 Saddle hinge set page 2 25 Drive floppy disk page 2 32 Socket PCMCIA page 2 41 Drive hard disk page 2 14 Caution Always provide proper grounding when performing repairs Without proper grounding an electrostatic discharge can damage the notebook and its components Notes To reassemble a component perform the removal procedure in reverse order Any special notes required for reassembly are included at the end of each section Symbols like this throughout this chapter show approximate full size screw outlines You can use these to verify the sizes of screws before you install them Installing a wrong size screw can damage the notebook The symbol at the left represents an M2 5x5 mm T head screw HP Omnibook XE3 Technology Codes GE and GD Removal and Replacemen
46. e it into the inner recess in the bottom case The bottom of the label goes toward the front of the case 4 While holding the paper label in place attach a serial label overlay into the outer recess It covers and protects the serial label HP Serial Number S TW711A1234 1YR 1P F2072W EA MFG TW711A1234 Made in Taiwan Figure 2 26 Example of Serial Number Label HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 39 Removing Notebook Components HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver e 5 mm hexagonal socket screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the assemblies and follow the additional steps given in the table below Table 2 11 Removing Notebook Components Case botiom Seepage235 OOO Caset Sepa OOOO Cover keyboard Seepa S Eoo 2 ee Doors PCMCIA Mini PCI PCA page 2 7 See the figure on page 2 38 Keyboard cover page 2 10 Keyboard page 2 12 Hard disk drive page 2 14 Display assembly page 2 18 Top case page 2 22 Hinge saddle set page 2 25 Video PCA page 2 27 Heatsink assembly page 2 29 CPU module page 2 30 Floppy disk drive page 2 32 CD DVD drive page 2 34 Motherboard page 2 35 Drive DVD Seepae23 OOOO OS Drive floppy disk Seepae232 OOOO O Heatsink assembly See page 2 29 2 40 R
47. e sure the headphone PCA cable is not trapped under the floppy disk drive HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 33 Removing the CD DVD Drive HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery e Keyboard cover page 2 10 e Keyboard page 2 12 e Hard disk drive page 2 14 e Display assembly page 2 18 e Top case page 2 22 e Hinge saddle set page 2 25 2 Pull the drive to the right off of its connector and out of the notebook Figure 2 23 Removing the CD DVD Drive Reassembly Notes e Place the drive so that its connector aligns with that on the motherboard then gently press it to the left and into place 2 34 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Removing the Motherboard or Bottom Case HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e 5 mm hexagonal socket screwdriver When Installing a New Motherboard Before replacing the motherboard you must if possible electronically store the motherboard s serial number and service ID for transfer to the new motherboard 1 Exit Windows and boot to a DOS prompt 2 Run ESN EXE from one of these sources e Ona factory software installation change to hp drivers hputils and type esn at the prompt _or e Copy hp drivers hputils ESN EXE from the Rec
48. e the hard disk Replace the motherboard motherboard 0010h Make sure the CPU module is seated properly 0252h Repeat the test Replace the hard disk 0016h Replace the CPU module 001Eh Make sure the CPU module is seated properly 025Ah Repeat the test Run Windows disk checking 002Fh Replace the CPU module Replace the 0260h tools Replace the hard disk motherboard 0265h Check hard disk connection Replace the hard 0030h Replace the motherboard disk Replace the motherboard 0032h 0275h Replace the hard disk 0040h__ Replace the motherboard 0280h Check hard disk connection Replace the hard 0041h Use the Device Manager to check IRQ disk Replace the motherboard assignments for all devices 0281h Replace the hard disk roh Replace the motherboard 0290h Repeat the test Replace the hard disk 0293h Replace the hard disk 0071h Reset the notebook then run BIOS Setup and 0296h ooren Verify settings Replace th motherboard 02AAh Check hard disk connection Replace the hard 0077h Replace the motherboard disk Replace the motherboard 0078h Reset the notebook then run BIOS Setup and 02CCh Repeat the test Run BIOS Setup and check verify settings Replace the motherboard the hard disk type Replace the hard disk 0079h Replace the motherboard Replace the motherboard 008Ah O2EEh Reset the notebook Use BIOS Setup to return 00COh Replace the CPU module all settings to default v
49. emblies e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 e Top case page 2 22 e Hinge saddle set page 2 25 3 Note and record the settings of the PCA s DIP switches HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 27 4 Remove all three retaining screws from the PCA and carefully lift it off of the connectors underneath it Screws M2 5x4 mm 3 Figure 2 19 Removing the Video PCA Reassembly Notes e Set the DIP switches on the new PCA to match the settings from the PCA you are replacing and the notebook s display type See the settings tables on page 2 20 e Make sure the protective pads on the PCA are intact and replace if needed e Make sure the PCA is firmly set on its connectors 2 28 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Removing the Heatsink Assembly with Fan HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 e Top case page 2 22 e Hinge saddle set page 2 25 3 Disconnect the fan cable from the motherboard 4 Loosen the four retaining screws with springs attached to them the heatsink retains these screws 5 Remove the two remaining screws 6 Lift the heat
50. emoval and Replacement HP Omnibook XE3 Technology Codes GE and GD Removal Procedure Additional Steps Keyboard See page 2 12 Dd PCA CD player See page 224 E PCA headphone Keyboard cover Remove the retaining screw from the PCA disconnect page 2 10 the cable to the motherboard and lift the PCA out of Keyboard page 2 12 the notebook You can lift the floppy drive slightly for Display assembly access page 2 18 Top case page 2 22 Hinge saddle set page 2 25 PCA motherboard See page 2 35 PCA switchboard Keyboard cover Remove both screws M2 5x4 mm from the PCA and page 2 10 carefully lift the PCA off of the connector beneath it Be Keyboard page 2 12 careful not to pull on the cable attached to the PCA Disconnect the cable from the PCA and remove the PCA from the notebook PCA video See page 2 27 dai las Saddle hinge set See page 2 25 Fee Socket PCMCIA Keyboard cover Remove the four screws attaching the PCMCIA socket page 2 10 to the motherboard M2 5x5 mm and remove the Keyboard page 2 12 socket Display assembly page 2 18 Top case page 2 22 Hinge saddle set page 2 25 HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 41 3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook and for identifying faulty components e Troubleshooting informat
51. emoving the Video PCA wo eee ceeeseeecseceeceseesecseseeeesecseceseaessesseseseaeeaeeseseesaees 2 28 Figure 2 20 Removing the Heatsink Assembly eee eececeeseeseceeceecesecseceeseseesecsessessesseeseeeaeegs 2 29 Figure 2 21 Removing the CPU Module eee cece csscseceseeseceeceeeesecseceeceeesaessesseseaeeaeeaeeeeseaee 2 31 Figure 2 22 Removing the Floppy Disk Drive 00 0 e eee eececeeseeseceeceseesecaeceeeeseesesseseeeseseeneseaeeas 2 33 Figure 2 23 Removing the CD DVD Drive 0 eee ecceeeceeseesecseeeeeeseeaeeeeeceeeaesaesaeeeseaeeaeeaeeneseaees 2 34 Figure 2 24 Removing the Motherboard 0 ec ceceecececsscsseeeceseeecseceeeesecsececeeeeseseseseesesseeseseseeaeees 2 36 Figure 2 25 Installing the PCMCIA Doors eseessesssseesssesereeseserereestsesseserreserresereestseestserseeesreseseeserees 2 38 Figure 2 26 Example of Serial Number Label o oo ceceecsecseceeceeeeseesecseeeseesessesseseaeeaeeseeseegs 2 39 Figure 3 1 Basic Troubleshooting Steps 0 cece ceeeeecsecesceeceecesecseceesesesaecseeneseaeesesseseeseaesaeseseaseas 3 2 Figure 3 2 e DiagTools Screens Basic and Advanced 0 0 eeceeeeceeseeseceeceeeeseeseeeeeeseeaeeseseeseaees 3 22 Figure 3 3 Serial and Parallel Loopback Connectors 000 0 cece esceeeeeeeseceeeeeeeseeaeeeeeeseeaeeseeneeeaees 3 24 Fisure 4 1 Exploded View uro oar aeri a aaa dates eile AE AASE AS davetelatatt alent dal 4 2 iv HP Omnibook XE3 Technology Codes GE and GD Tables Table 1 1 Omnibook X
52. epair Center Suggestions Likely Causes Commenis Modem connects Verify settings in Control Mini PCI PCA but transferred data Panel Make sure parity is bad speed word length and stop bits match on sending and receiving modems Disable error correction and data compression Modem doesn t fax If using fax Class 2 in fax software try Class 1 Close any other communications programs If faxing by printing from application make sure fax printer is selected Turn off power management features temporarily General problems If serial or PC card modem is Mini PCI PCA not working disable internal Motherboard modem in Control Panel Download latest modem driver from technical support area of HP Notebook web site See page vi One Touch button problems Buttons not working Make sure correct Keyboard cover properly applications are associated Switchboard PCA with buttons in One Touch tab of Keyboard in Control Motherboard Panels On screen display Make sure Onscreen Display does not appear is enabled in One Touch tab when button is of Keyboard in Control pressed Panels Serial or parallel Make sure printer is on Cable printer doesn t print Make sure printer cable is Motherboard securely attached at both ends Make sure cable or cable adapter is appropriate for printer type Use print troubleshooter in Windows Help HP Omnibook XE3 Technology Codes GE and GD Troubleshooting
53. er On Sycard DMI TopTools BIOS Setup Self Test PCCtest 450 if installed Processor Tests Tests Describes System menu Memory Tests Tests Describes Describes Memory menu Batteries Tests CMOS battery only Display Tests Video menu Tests Tests IDE menu Floppy drive Tests Tests FDD menu Keyboard Tests Tests KBD menu Pointing Tests Devices Misc menu e E a Misc menus hel a A Misc menu a Describes i Parallel Tests Misc menu AN al Tests User menu PS 2 port Testst KBD Misc menus Testst Describes USB menu PCMCIA Tests t Tests Misc menu Maden Sd Sets S CD DVD drive Tests Tests with Describes IDE menu boot CD The diagnostic test is more thorough if you use a loop back connector 3Com modem only the test checks only the internal hardware up to the mini PCI PCA and does not check the mini PCI panel or any external cabling t Use an appropriate external device to exercise the port See the help text for the tests in the menu L HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 5 If you cannot isolate the cause of a problem using the above diagnostic tools use the suggestions in the following table to help find the problem Table 3 2 Troubleshooting Suggestions Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis To help determine likely causes check to see what replaceable
54. erent CD in the drive and repeat the test Make sure the CD drive is installed Make sure the loopback connector is installed properly Replace the CD drive Replace the and constructed properly Replace the motherboard moteroard 0A04h Insert a data CD in the drive and repeat the 0608h Replace the motherboard test 0619h Insert a different CD in the drive and repeat the Parallel Port Tests test Make sure the CD drive is installed 0701h For the external loopback test make sure the properly Replace the CD drive Replace the loopback connector is installed and constructed motherboard properly For the external or internal loopback 0A06h Insert a data CD in the drive and repeat the test replace the motherboard test Replace the drive 0702h Replace the motherboard 0A07h Repeat the test Replace the drive 0704h Replace the motherboard OAO8h Insert an audio CD and repeat the test 0706h Replace the drive 0707h 0708h 0A10h Insert an audio CD and repeat the test 0801h Check the speaker connection Replace the top the test Replace the drive 0804h case Replace the motherboard SMBUS Tests 0806h If external speakers are being used make sure 0816h the speakers are properly connected Rerun OE20h the test Replace the speakers that fail this test repeatedly 08C0h Check the speaker connections Replace the 08C2h top case Replace the motherboard 08D0h Replace the m
55. esaecseceesesessesseseesesesaeeeeseaeeaes 2 8 Figure 2 6 Removing the Keyboard Cover Retaining Screws 0 cce ees eeeeseeseeseeeeeeseeseeeeneeeaees 2 10 Figure 2 7 Removing the Keyboard Cover cccceececcessessceeceeesecsecescesecsecsecesessesseeseseassaeeseseeseaee 2 11 Figure 2 8 Loosening the Keyboard Retaining SCrewS 00 cc eceeeeeeeeseeseeseceeceeeesecaeeeeeeseeaeeseseeeeaees 2 12 Figure 2 9 Disconnecting the Keyboard Cable oo eee ceccesceseceeceeeeseeseceeceeeeaesaeseseaeeaeeaeseeeaees 2 13 Figure 2 10 Removing the Hard Disk Drive 00 cece eeesecseceeceeeeseeseceeeeesaesaeeeseseeaeeneeneseaees 2 15 Figure 2 11 Removing the Hard Disk Carrier cece eeeeceeseeseceeceecesecseseeeeseeseesessessesseseeseaeeas 2 15 Figure 2 12 Removing the Display cece ccc nit iaii tiisin i nis ieii iii iesi iis 2 19 Figure 2 13 Video PCA DIP SYiteheS iinr neninn aana er EE E E R R ES 2 21 Figure 2 14 Removing the Top Case Retaining SCreWs essssesssesesessesrseststesrsteresrsresreresesrsersrsees 2 22 Figure 2 15 Removing the Top Case rie nsemi ea ea EA E N A SS 2 23 Figure 2 16 Removing the CD Player PCA ssessssesessssesssssesresesrrrestsrestsresenreesterentnrestntestsresesreresreees 2 24 Figure 2 17 Removing the Hinge Saddle Retaining Screws oo eee eee eeeeeeseeseeeeeeeeeseeeeneeeaees 2 25 Figure 2 18 Removing the Hinge Saddle oo eee ceecsecesecsecseseeeesecsecsecseesaeeseeseseaeeaeeseesesaees 2 26 Figure 2 19 R
56. following table lists POST messages and explanations for reported problems If the system fails after you make changes in BIOS Setup reset the notebook enter BIOS Setup and install the defaults or correct the error Table 3 5 POST Messages 0200 Failure Fixed Disk The hard disk is not working or not configured properly Make sure the disk is installed properly Use BIOS Setup to make sure the hard disk type is correctly identified 0210 Stuck key A key is stuck on the keyboard 0211 Keyboard error The keyboard is not working 0212 Keyboard Controller Failed The keyboard controller failed its test The motherboard may need to be replaced it contains the keyboard controller 0213 Keyboard locked Unlock key switch Unlock the system to proceed 0220 Monitor type does not match CMOS Run SETUP The monitor type is not correctly identified in BIOS Setup 0230 Shadow RAM Failed at offset nnnn Shadow RAM failed at offset nnnn of the 64k block at which the error was detected 0231 System RAM Failed at offset nnnn System RAM failed at offset nnnn of the 64k block at which the error was detected 0232 Extended RAM Failed at offset nnnn Extended memory is not working or not configured properly at offset nnnn Update to the latest BIOS version 0250 System battery is dead Replace and run SETUP The CMOS clock battery indicator shows that the battery is dead Connect the AC adapter for at least 24 hours Replace the motherboard
57. for HP products it complicates technology deployment and support processes To help solve this problem HP has added a technology code to the serial number of each of its products Since the BIOS must be matched to the notebook s hardware the same code is used for the BIOS and the hardware This manual refers to technology code deferences where applicable The table below shows the technology codes and the changes they signify for the products Before downloading software or drivers or performing repairs note the technology code for the HP notebook model Note that the first two characters of the BIOS ID for example GE M1 02 indicate the hardware technology You can also determine the BIOS ID using the BIOS Setup utility or by pressing Esc during the boot process when the HP logo appears This manual contains service information for products having the following technology codes Technology code Product name Details GD Omnibook XE3 Pavilion N5XXX series X is any number 0 9 AMD Celeron and Athlon processors Windows ME 2000 or 98 operating system GE Omnibook XE3 Pavilion N5XXX series X is any number 0 9 AMD Celeron and Athlon processors Windows XP operating system cosmetic change new lighter blue color on all plastics Product Information HP Omnibook XE3 Technology Codes GE and GD Features The following illustrations show the notebook s main external features
58. hese drivers are in the following directories e On the hard drive under c hp drivers e On the Recovery CDs under hp drivers e On the HP notebook web site at http www hp com notebooks This web site contains the latest software drivers To recover the factory software installation The following procedure describes how to recover the notebook s original Windows software and operating system The process can take 10 to 15 minutes For more information about recovering the factory installation of Windows see the file readme txt in the root directory of the Recovery CDs Caution This procedure formats the hard disk drive which erases all data on the drive After formatting you must reinstall any applications Do not interrupt the following process or unplug the AC adapter until the process is complete 1 2 3 4 5 6 7 Back up all data from the hard disk Connect the AC adapter to the notebook Insert Recovery CD disk 1 into the notebook s CD DVD drive Turn on or restart the computer When the HP logo appears press Esc to display the Boot menu Select the CD ROM DVD drive as the first boot device then press Enter When the Recovery CD dialog box appears follow the displayed instructions If prompted accept the recommended partition size To create the hibernate partition without installing the factory software click Advanced and select not to install the operating system If the hard
59. hing touch pad while booting or resuming Touch pad General problems Restart notebook Top case Slide and hold power switch Motherboard four seconds to reset notebook Avoid touching touch pad while booting or resuming Check settings in Control Panel Click button does Top case not work Motherboard Memory Out of memory Make sure C drive is not SDRAM module error running out of free space Use memory troubleshooter in Windows Help Not all third party memory cards have been tested for use with notebook Check HP Notebook web site for list of approved memory cards Memory doesn t Make sure SDRAM modules SDRAM module increase after are installed properly adding SDRAM HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 13 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis External PS 2 mouse doesn t work No sound is audible Built in microphone does not record Feedback from speakers PC card detection beep at startup is loud and cannot be adjusted Serial Parallel USB General problems 3 14 Check connection Put notebook in standby mode or turn it off before attaching mouse Install all drivers included with mouse Restart notebook Increase sound volume Make sure sound is enabled software controls Check for sound resource conflicts in Device Manager Sound may not operate properly
60. hnology Codes GE and GD Troubleshooting and Diagnostics 3 11 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis CD DVD drive 3 12 Particular CD or DVD not playing properly Cannot read any CD or DVD DVD movie stops playing Region Code error System Error Unable to read drive message DVD doesn t play with two displays Troubleshooting and Diagnostics Check disk for proper insertion dirt or damage Clean with soft cloth or replace as needed If CD was created on CD RW drive try using HP certified media Read and write quality may vary for other media Restart the notebook Make sure the CD DVD drive is inserted properly DVD may be double sided Movie may be paused Press Play button DVDs contain embedded regional codes that prevent them from playing outside the region in which they are sold This error occurs when trying to play DVD intended for different region Important most DVD drives allow region code to be changed only a limited number of times usually no more than four When this limit is reached the last change is hard coded on the DVD drive and is permanent Refer to the DVD player software help for details CD DVD drive HP warranty does not cover expense of correcting this situation CD DVD drive Motherboard Make sure disk is clean undamaged and inserted correctly Clean with soft cloth or replace as
61. ion Checking for customer abuse page 3 3 Troubleshooting the problem page 3 4 Verifying the repair page 3 4 Suggestions for troubleshooting page 3 5 e Diagnostic tools e DiagTools diagnostic program page 3 22 Power on self test page 3 28 Sycard PCCtest 450 PC Card page 3 31 Desktop Windows Management Interface page 3 32 BIOS Setup utility page 3 33 HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 1 Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem To ensure quality repair follow the basic troubleshooting steps shown below Check the customer s description of the problem and any supporting information Check for customer abuse Try to duplicate the customer s problem Troubleshoot the problem using Diagnostic tools Troubleshooting suggestions Verify the repair by testing the functionality of the complete unit Figure 3 1 Basic Troubleshooting Steps 3 2 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Checking for Customer Abuse Some units may appear to have been damaged by customer abuse Use these guidelines to help determine if this is the case e If the shipping box is seriously damaged customer abuse cannot be declared e Ifthe damage could have a cause other than customer abuse customer abuse
62. ith Windows XP notebook should have a least 128 MB of SDRAM Check available free disk space Delete temporary and unneeded files Notebook pauses or runs sluggishly 3 20 Troubleshooting and Diagnostics Heatsink Heatsink CPU module Motherboard If notebook slows after period of continuous activity check heatsink see previous symptom HP Omnibook XE3 Technology Codes GE and GD Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Notebook still on Press Ctrl Alt Del and end but stops any application not responding responding Slide and hold power switch four seconds to turn off and reset notebook then press blue standby button to turn notebook back on If this fails insert a straightened paper clip into system off switch then press blue standby button to turn notebook back on HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 21 Diagnostic Tools This section describes the following diagnostic tools you can use for troubleshooting and repairing the notebook e e DiagTools diagnostic program below e Power on self test page 3 28 e Sycard PCCtest 450 PC Card page 3 31 e Desktop Management Interface page 3 32 e BIOS Setup utility page 3 33 e DiagTools Diagnostic Program The e DiagTools hardware diagnostic program provides two levels of testing e Basic user level hardware test e Advanced individual hardware test
63. kB Extended RAM Passed Where nnnn is the amount in KB of SDRAM successfully tested nnnn Cache SRAM Passed Where nnnn is the amount in KB of system cache successfully tested nnnn kB Shadow RAM Passed Where nnnn is the amount in KB of shadow RAM successfully tested nnnn kB System RAM Passed Where nnnn is the amount in KB of system RAM successfully tested Operating system not found No operating system was found on drive A or drive C Enter BIOS Setup and see if the hard disk and drive A are properly identified Parity Check 1 nnnn A parity error was found in the system bus Parity is a method for checking errors in binary data a parity error indicates that some data has been corrupted The BIOS attempts to locate the address and display it on the screen and otherwise displays Parity Check 2 nnnn A parity error was found in the I O bus The BIOS attempts to locate the address and display it on the screen and otherwise displays Press lt F1 gt to resume lt F2 gt to Setup lt F3 gt for previous Displayed after any recoverable error message Press lt F1 gt to resume the boot process or lt F2 gt to enter BIOS Setup and change the settings Press lt F3 gt to display the previous screen usually an initialization error of an Option ROM such as an add on card Write down and follow the information shown on the screen Press lt F2 gt to enter Setup Optional message displayed during POST PS 2 Mous
64. might be configured incorrectly in BIOS Setup You can confirm this by running BIOS Setup and checking the settings see BIOS Setup Utility on page 3 33 7 Run the basic test Press F2 to start the basic hardware test If the basic test fails you can press F6 and start a Wizard that runs a set of advanced tests for the failed component Then generate a support ticket 8 To exit without running the advanced tests press F4 to view the Support Ticket Press F3 to exit 9 Optional Run the advanced tests Press F2 to open the advanced test screen 10 Select and run the appropriate tests Note that individual tests do not appear if the hardware they test is not detected Press the following keys to run tests Enter Runs the highlighted test F5 or Space Marks unmarks the highlighted test F6 Marks unmarks all tests in the current menu F7 Marks unmarks all tests in all menus F10 Runs all marked tests Press F9 for a list of all function keys If a test fails the error code and description are logged and the error code is displayed temporarily If several errors occur look for patterns that might indicate a common cause See Table 3 3 on page 3 25 for repair suggestions Consider these suggestions in combination with other troubleshooting information 11 Save the Support Ticket Press T to update and display a Support Ticket containing system and test information 12 When you are finished running tests press Esc
65. n the hard drive to carefully pull the drive off of its connector and out of the notebook 2 14 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Figure 2 10 Removing the Hard Disk Drive 5 Loosen all four screws in the underside of the hard drive carrier the carrier retains the screws then slide the drive back and up out of the case Pin connector Figure 2 11 Removing the Hard Disk Carrier HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 15 6 Carefully remove the pin connector from the end of the drive by working alternately at each side so that the connector slides off evenly without bending the connector pins Reassembly Notes e Carefully put the pin connector back onto the pins on the end of the new hard drive Work at each end alternately so that the connector slides on evenly without bending the connector pins e Make sure the tabs on the back of the hard disk carrier fit into their slots on top of the hinge saddle e Be careful not to trap the heatsink keyboard or speaker cables beneath the hard drive 2 16 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Recovering and Reinstalling Software You can use the Recovery CDs to recover an original build or reinstall the HP custom software To recover a specific application see To recover an application in the Reference Guide The Recovery CDs provide all HP notebook specific Windows drivers t
66. needed Wait 5 to 10 seconds after closing tray before pressing Play Restart notebook Make sure CD DVD drive is installed properly Before starting DVD player press Fn F5 to switch to one display You cannot switch displays once DVD player is started If using both displays DVD image will not appear on any display set up as secondary Open Display in Control Panel click Advanced on Settings tab and change settings HP Omnibook XE3 Technology Codes GE and GD Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Problems with Set resolution or color depth display resolution or before starting DVD player color when playing You cannot change these DVDs once DVD player is started Some combinations of color depth and resolution not supported in DVD playback If needed reduce color depth or display resolution All DVD play is Some DVDs include software erratic called PC Friendly This software can cause errors or erratic play If needed uninstall PC Friendly and restart notebook Keyboard Some or all keys do Try reinserting ribbon cable Keyboard not work properly in connector on motherboard Motherboard External keyboard Check connections External keyboard does not work Motherboard Embedded numeric Press Fn F8 to activate Keyboard keypad does not numeric keypad and Lock Top case work key to turn on number lock Kiotheiboard Avoid touc
67. nenioneninnn h i ara E A a Ea aaraa 4 7 Tabl 4 4 Part N mbet Reference sesioni niinko ike aeii a i a aea i iaia iois 4 8 Table 5 1 XE3 TFT LCD Guidelines 13 3 14 1 15 0 in XGA 15 0 in SXGA woe 5 3 HP Omnibook XE3 Technology Codes GE and GD v Introduction This manual provides reference information for servicing HP Omnibook XE3 notebook PCs It is for use by HP authorized service personnel while installing servicing and repairing these products The manual is designed as a self paced guide that will train you to install configure and repair XE3 notebooks The manual is self contained so you can follow it without having equipment available The following table lists other sources of information about the notebook and related products Source Address or Number HP Notebook Web Site http www hp com notebooks European mirror http Awww europe hp com notebooks HP Partnership Web http partner americas hp com Restricted to Authorized Resellers only HP Asia Pacific Channel http www hp com au Restricted to DPSP Partners only Support Centre for DPSP Partners HP MCD Web Site http www mcd hp com HP s internal web site for division information America Online Keyword HP Call 800 827 6364 for membership niin he US CompuServe GO HP Call 800 524 3388 for membership iin ihe US HP Support Assist CD 0 457 1762 US and Canada 431 1587 Outside US and Canada Microsoft Windows manual Information about
68. nning Undock the notebook if it is docked and remove any PC cards from it Connect the AC adapter to the notebook Connect any cables or equipment needed to connect to the Internet Click Start Programs or All Programs HP e DiagTools e DiagTools for Windows Nn A W N Click Update select Download New and click OK Follow the instructions that appear Once the update process begins do not interrupt it The first time you make an Internet connection from this program on a particular unit click Change Settings in the Connect window to define your connection settings 7 When the process is completed reset the system insert a pin or straightened paper clip into the recess on the left side of the computer underneath the PC card eject buttons BIOS updates are also available from the HP Customer Care web site www hp com go support HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 35 4 Replaceable Parts This chapter contains an exploded view of the notebook and the following lists of parts e Replaceable parts for technology code GE page 4 3 and technology code GD page 4 5 e Accessory replaceable parts page 4 7 e Part number reference page 4 8 HP Omnibook XE3 Technology Codes GE and GD Replaceable Parts 4 1 Figure 4 1 Exploded View HP Omnibook XE3 Technology Codes GE and GD Replaceable Parts 4 2 Table 4 1 Replaceable Parts for Technology Code GE Model
69. ns ssessesssessesesesssestsrestsrssesrsesresesrenesrsreseses 2 5 Removing the Mini PCI PCA selected models User Replaceable 00 00 eee ese eseeeeeeeees 2 7 Replacing Small Parts User Replaceable eee ccc eseeeeeeesecseceeceseeseesesseeesecsessecsesaeeeeeaeegs 2 9 Removing the Keyboard Cover HP Authorized Service Providers Only ccc eee 2 10 Removing the Keyboard HP Authorized Service Providers Only cee eeeeeeeeeeseeneeeeeeees 2 12 Removing the Hard Disk Drive HP Authorized Service Providers Only cesses 2 14 Removing the Display Assembly HP Authorized Service Providers Onlly cece eee 2 18 Removing the Top Case HP Authorized Service Providers Only cc eceseeeeeeeeseeneeeeeeees 2 22 Removing the CD Player PCA selected models HP Authorized Service Providers Only 2 24 Removing the Hinge Saddle Set HP Authorized Service Providers Only 0 0 0 eee eee 2 25 Removing the Video PCA HP Authorized Service Providers Only ec eeeeeeeeeeeseeeeeeeeeees 2 27 Removing the Heatsink Assembly with Fan HP Authorized Service Providers Only 2 29 Removing the CPU Module HP Authorized Service Providers Only cc ceeeeseseseeeeeees 2 30 Removing the Floppy Disk Drive HP Authorized Service Providers Only 00 0 2 32 Removing the CD DVD Drive HP Authorized Service Providers Only 0 0 0 eee eee 2 34 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only
70. oard see Reinstalling the Motherboard on page 2 37 e When reinstalling the bottom case see Replacing the Bottom Case on page 2 38 2 36 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Reinstalling the Motherboard Reassembly Procedure 1 Insert the I O connectors through their openings in the bottom case then lower the motherboard into place e Be careful not to trap the modem or modem LAN cable s or headphone PCA cable under the motherboard modem and modem LAN models only e Fit the modem cable through the notch on the edge of the motherboard and make sure the LAN cable doesn t block the nearby screw tab e Make sure the alignment posts in the bottom case fit through the holes at the back left and front right corners of the motherboard 2 Reconnect the cable modem models only or cables modem LAN models only at the right rear corner of the motherboard 3 Reconnect the headphone PCA cable When Installing a New Motherboard After installing a new motherboard you must electronically transfer to it the serial number and service ID from the previous motherboard 1 Exit Windows and boot to a DOS prompt 2 Run ESN EXE from the same source you ran it from when saving the serial number and service ID from the previous motherboard e Ona factory software installation change to hp drivers hputils and type esn at the prompt or e Copy hp drivers hputils ESN EXE from the Recover
71. of the PCA until the latches snap closed e Make sure sticky pads on the underside of the PCA are intact Replace if needed 2 8 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Replacing Small Parts User Replaceable The user can replace the following small parts Table 2 6 Replacing Small Parts User Replaceable Part Replacement Procedure Cover mini PCI On the bottom of the notebook loosen the screw in the mini PCI cover the cover retains the screw and remove the cover Cover SDRAM On the bottom of the notebook loosen the screws in the SDRAM module cover the cover retains the screws and remove the cover Covers screw on Insert a small flat blade screwdriver under the cover and pry it loose To replace display bezel firmly press the adhesive side of the cover into the recess HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 9 Removing the Keyboard Cover HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Close the display and remove both screws from the backs of the hinge covers Screws M2 5x4 mm 2 fen Figure 2 6 Removing the Keyboard Cover Retaining Screws 3 Open the notebook s display so that it lays flat 4 Use the flat blade screwdriver to carefully pry up the inside edges of the hinge co
72. ontents Product IMPOPMALOM sciisccceccdisdsdsccdeccescddecsiaccdsccesc usicdstedeccesaccevcdsccdecessdcestsdsdcdsecesadcosedses Technology COMES iiss les veda Sid a ved eabae dd aah Waugh av asee aa aT a a E het waits 1 2 FERUS si 35 ersten orate ous eeteen Beovendwth ovaag Ueswandnuk suaees Ueevaegnubovedeedeevaddvih swudde T TA 1 3 Operations estes a aaa a ae aa sheds sebuh aaao EREA Sa eSEE nanenane biae SAE SE eia ria AERA 1 6 Turning the Notebook On and Offres ienser tinis snit eari ane es Eai ne 1 6 Checking the Notebook s Status sc cci tcsccsiluessistessssasevtovsseccssssstovtoassevesveostousesdovsdecczensanesioes 1 7 Using Pr Hot KEYS irete aeeoea res ea ta ie eeii EA E EE 1 9 Resetting the NotebooK inmin eos ssabs ovdowtshedecstscondosbek AE eaS E TAEAKE ni eaa ENRETE 1 10 Using the CD DVD Player selected models 0 eee cece eeeceeeeeeeceeeceeeeseeaeeeeeeeeaees 1 11 Specifications eisenai anoi te Se sid av ok a E s ETS eA aA E a TEE EAE RS EE 1 12 Hardware Specifications isnin aaia E E h 1 12 Internal Desidia senine nraneni na aa e E aae a oA S a A DE 1 15 Removal and Replacement sseoesssooecssoocsesosecesosccessscossssoocessoccesosccssssocsessoosessoseesssseses 2 L Disassembly Flowchart gernes snas nae an a ne iden kinins a A E E A R RE aks 2 2 Removing the Battery User Replaceable ss ssssessessssssssssessseeststsrestssestsrestsresestsentsrestneesrsesenes 2 4 Removing an SDRAM Module User Replaceable
73. ook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 33 PS 2 Pointing Devices Enables Both or disables Auto the internal pointing devices Auto when an eel ie PS 2 mouse is connected External Fn Key Not on all models Sets whether left Cirl left Alt on an Enabled external keyboard is interpreted as the Fn key IDE Controller Enables the primary channel Primary primary and Both selected models secondary channel Both or neither Disabled FDD Controller Enables the floppy drive Enabled LCD Status Panel Display Enables display on the status panel Enabled LCD Status Panel Date Sets the date format used in the status panel mm dd yy Format LCD Status Panel Time Sets the time format used in the status panel hh mm AM PM Format 24 hour format Shows if a user password is set Administrator Password is_ Shows if an administrator password is set Set User Password Press Enter to set change or clear the user password The Enter administrator password must be set first The password can have no more than 8 characters 0 9 A Z and cannot include special or accented characters Set Supervisor Password Press Enter to set change or clear the administrator Enter password which protects BIOS Setup settings The password can have no more than 8 characters 0 9 A Z and cannot include special or accented sich Password Required to Sets whether a user password is required when the notebook Enabled Bo
74. or interpreting display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may call for a replacement due to a defect in material or workmanship based on the HP Limited Warranty Statement 3 If a display is considered for replacement make sure the customer understands that cosmetic variations may also exist on the replacement display and may require the customer to use a work around to obscure the cosmetic imperfection 4 If the cosmetic imperfection does meet the standards outlined in the table below but nonetheless clearly obscures data or information in normal operating conditions with no work around then consider replacing the display For example a group of pixels obscures a character in a document rendering the character difficult to interpret Work arounds might include changing the background color of the window changing the display brightness repositioning the window changing the font size or color or changing display settings such as resolution 5 Displays with cosmetic imperfections that do not conform to the following conditions and tests will not normally be considered for display replacement The HP responsible person working with the customer should identify work arounds that are reasonable and appropriate for that customer Customers who require a more perfect display solution without bright or dim spots pixels sh
75. or a fax machine or modem If you re in a foreign country the dial tone may not be recognized by the modem In Control Panel disable option that waits for dial tone Phone message recording services provided by phone companies use broken dial tone to indicate waiting message This can prevent notebook from detecting dial tone Modem dials Check number you entered incorrectly including digits required for outside access or long distance Check dialing options in Control Panel look for duplicate digits for outside access or long distance In foreign country modem may not recognize dial tone In Control Panel disable option that waits for dial tone Disable call waiting Modem seems Check for excess line noise Mini PCI PCA slow or static often difficult to eliminate on international calls Contact telephone company if needed Disable call waiting Eliminate extra connections in the line If possible connect directly to wall jack Try another telephone line preferably one used for a fax machine or modem Modem isn t Check modem setup in Mini PCI PCA detected Control Panel Check COM Motherboard port Open Device Manager If modem is disabled enable it If conflict exists try disabling another device If running fax software using fax Class 2 try Class 1 3 16 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Symptom Call Center Repair Center R
76. ostic tests POST progress is indicated by a sequence of codes and error messages are displayed if possible You should not necessarily interpret the failure of one or more POST tests as a hardware software or firmware failure If an error message appears confirm the problem using other diagnostic tools Not all POST messages indicate a hardware software or firmware failure some messages are for information only First confirm the failure by performing a clean boot If the computer fails to restart with a clean boot it requires repair 1 Remove all accessories including SDRAM modules PC cards printer external monitor pointing device and keyboard 2 Provide clean AC power no auto adapter or unusual AC adapter configuration 3 Press the system off switch to return the notebook to a known state If the BIOS detects a terminal error condition it halts POST after issuing a terminal error beep code see the following table The beep code indicates the POST routine in which the terminal error occurred Table 3 4 POST Terminal Error Beep Codes 1 long 2 short Improper video configuration check video PCA DIP switches replace video PCA or external ROM checksum failure 1 long 5 short Display DIP switches and EEPROM settings do not match check DIP switch settings Up to four groups of short beeps except as noted 3 28 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD The
77. ot boots adui the administrator password for changes Bootmens Description Pon Shows the order of boot devices Use the F5 and F6 keys to 1 Hard Drive change the order 2 Floppy Disk 3 CD ROM DVD Drive Saving Changes and Exit Saves Setup changes to CMOS then exits and reboots Discarding Changes Discards any Setup changes made since last save then exits and Exit and reboots Does not affect security date or time changes Get Default Values Restores default settings and remains in Setup Does not affect security date or time changes Load Previous Values Discards any Setup changes made since last save and a remains in Setup Does not affect security date or time changes Save Changes Saves Setup changes to CMOS and remains in Setup Security settings are saved when changed 3 34 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Updating the Notebook s BIOS Hewlett Packard may from time to time provide updates to the notebook s BIOS Use e DiagTools for Windows to download and install BIOS these updates as needed Caution The BIOS update completely replaces the previous BIOS so follow these directions exactly or you might damage the notebook The BIOS update also resets the configurations in the BIOS Setup utility except for BIOS passwords so record these before performing the update Update the notebook s BIOS as follows 1 In Windows exit any programs that are ru
78. otherboard O8F3h 3 26 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Suggestions Suggestions TI CardBus Tests Microphone Tests 1203h Insert a different PC Card and repeat the test USB Port Test 1206h Replace the PCMCIA socket Replace the Make sure a USB device is connected to the motherboard USB port being tested Select the correct 1207h Reset the notebook Replace the motherboard speed for the device Try another USB device USB Tests Replace the motherboard 1301h Replace the motherboard Sound Tests 1316h 9018h If this error occurs for external headphone 901Ah 9006h See USB Port Test below replace the motherboard Otherwise check ions Repl h ACPI Tests speaker connections Replace the top case 1701h Replace the motherboard eld ales Tests 1702h 9602h Failure may occur soon Back up data and replace the hard disk DVD Tests 9603h Repeat the hard disk test If other errors occur 1905h Make sure the DVD Drive region and DVD applications Use the Recovery CDs to Media region match If the region is not set for reformat the hard disk and reinstall factory the drive use an unencrypted DVD software LAN Modem Tests 3Com modem only 9605h Run the full HDD test For a notebook that Repeat the test with the LAN cable phone line does not give an F10 prompt at boot no unplugged Replace the cable phone line Hibernate partition or that has a non Windows 1900h
79. ould consider switching to an HPA High Performance Addressing display We expect that over time the industry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented 5 2 Reference Information HP Omnibook XE3 Technology Codes GE and GD Table 5 1 XE3 TFT LCD Guidelines 13 3 14 1 15 0 in XGA 15 0 in SXGA Type of Imperfection Imperfections Not Allowed Electrical Imperfections e 7 or more single bright dots Bright dots a e 7 or more single dark dots Dark dots a e 9or more total bright and dark combined defective dots e Any occurrence of multiple defective dots within 15 mm Mechanical Imperfections e Any polarizer bubble discoloration or dent that is visible from at least Discoloration 36 cm 14 in Polarizer bubbles dents scratches b Definitions of imperfections a A bright or dark dot is a subpixel red green or blue dot that is stuck on or off b A polarizer dent or bubble is a light spot with a darker border that appears on a lighted display and does not change size In contrast a polarizer scratch is a light line that is visible on a darker background and does not change size HP Omnibook XE3 Technology Codes GE and GD Reference Information 5 3 Product Information Removal and Replacement Troubleshooting and Diagnostics Replaceable Parts na bk WwW N e Reference Information P
80. overy CD then run it on the notebook 3 Save the serial number and service ID Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Battery page 2 4 e SDRAM modules page 2 5 e Mini PCI PCA page 2 7 e Keyboard cover page 2 10 e Keyboard page 2 12 e Hard disk drive page 2 14 e Display assembly page 2 18 e Top case page 2 22 e Hinge saddle set page 2 25 e Video PCA page 2 27 e Heatsink assembly page 2 29 e CPU module page 2 30 e Floppy disk drive page 2 32 e CD DVD drive page 2 34 3 Remove the standoff screws from the back of the notebook 4 Remove both retaining screws from the motherboard 5 Disconnect the cable modem models only or cables modem LAN models only at the right rear corner of the motherboard HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 35 6 Disconnect the cable from the headphone PCA and remove the PCA 7 Remove the CPU standoffs 8 Remove the CD DVD drive support from near the right rear corner of the motherboard 9 Lift the front edge of the motherboard slightly then lift the motherboard forward and out of the bottom case Screw CPU standoff M2 5x5 mm 1 screws 5 mm 4 Standoff screws 5 mm 6 Headphone we PCA Screw M2 5x5 mm 1 CD DVD support Figure 2 24 Removing the Motherboard Reassembly Procedure e When reinstalling the motherb
81. ow of the keyboard Ei HP Omnibook XE3 Technology Codes GE and GD Product Information 1 9 Resetting the Notebook Occasionally Windows or the notebook may stop responding so that you cannot turn the notebook off If this happens try the following in the order listed e If possible turn off the notebook from Windows click Start Turn Off Computer Turn Off e Press Ctrl Alt Del then click Shut Down e Slide and hold the power switch for about five seconds until the notebook turns off e Insert a straightened paper clip into the system off switch on the left side of the notebook beneath the PC card eject buttons Figure 1 6 Resetting the Notebook Once the notebook is off press the blue standby button to restart Note To boot from a CD or DVD insert a bootable CD such as a Recovery CD into the drive then restart Press Esc when the HP logo appears then select the CD ROM DVD drive as the temporary boot device 1 10 Product Information HP Omnibook XE3 Technology Codes GE and GD Using the CD DVD Player selected models The multimedia buttons on the front of the notebook control the CD DVD player and work in much the same way as do the controls of a standalone CD or DVD player The player operates whether the notebook is on off or in standby or hibernate mode When the notebook is on the volume control buttons also govern the volume for most other audio applications If the notebook is off or in standby o
82. procedure The password removal procedure is protected as HP Company Private information There are a restricted number of locations that can perform password removal It may not be disclosed or distributed outside those locations Password removal is strictly controlled Hewlett Packard and authorized support providers must ensure with written evidence that the notebook being cleansed is actually in the possession of the notebook s actual and current owner This requires a sales receipt showing the notebook serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the notebook The statement can be a fax copy of the document The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will not remove the password of a notebook for any non owner even if it is requested by law enforcement agencies If you receive such a request you should notify management and HP Corporate Legal immediately These requests may require a court order prior to our participation Further the entity removing the password must log the name serial number and date of the removal and file the written backup with the log The log and backup are subject to standard record retention process and review The final issue relating to removal of passwords is that HP cannot provide information to users that would assist them in improperly
83. r Repair Center Suggestions Likely Causes Commenis Miscellaneous Remove and reinsert PC PC card Using a flashlight look for problems card PCMCIA socket bent pins inside PCMCIA Restart notebook Motherboard eae en Try card in other slot or in oth slots nave problems ariothet computer replace motherboard If only one slot has a problem try Check for conflicts or refresh replacing PCMCIA socket device list in Device Manager If card requires an IRQ make sure one is available Check HP Notebook web site for installation instructions and information about supported PC cards page vi Download current drivers from card manufacturer s web site PC card modem not Disable internal modem working Video file playback AVI or MPEG file Before playing press Fn F5 doesn t play with to switch to one display two displays Cannot switch displays after play begins If using both displays video image will not appear on any display set up as secondary Open Display in Control Panel click Advanced on Settings tab and change settings Resolution or color Set the resolution or color depth problems depth before starting the when playing an video file player You cannot AVI or MPEG file change these settings after play begins Some combinations of color depth and resolution are not supported in video file playback If you receive an error message reduce color depth or display resolution Perfo
84. r cannot be not power available Motherboard repaired and must be notebook replaced HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 7 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Notebook has short Turn down display Battery Battery capacity often operating time brightness Motherboard decreases after a year or Check timeout settings in more Power Options in Control Panel Restart computer press F6 when HP logo appears and follow onscreen instructions This calibrates the battery and requires four to five hours You cannot use computer during this process Certain applications can cause excess CPU and power usage User can get Intel Power Monitor from www intel com and monitor CPU load When playing DVD movies on battery power use Power Options in Control Panel to select Portable Laptop power scheme When using applications with automatic save feature such as MS Word extend save time or disable to reduce hard disk access and power usage PCMCIA card use can affect battery life Some PCMCIA cards draw power even while not in use Heavy modem use can affect battery operating time Battery indicator is Time Remaining is an inaccurate estimate based on how much power the notebook is using at that moment It therefore depends on the current task and assumes power will be used at the same rate until the battery runs o
85. r hibernate mode slide the multimedia power switch to the left to activate the player For details about using the CD DVD player see the notebook s Reference Guide Figure 1 7 Multimedia Buttons 1 Multimedia power use only when notebook is 5 Next track button turned off or in standby or hibernate mode 6 Volume control down button 2 Previous track button 7 Volume control up button 3 Play pause button 4 Stop button when notebook is on Stop eject when notebook is off HP Omnibook XE3 Technology Codes GE and GD Product Information 1 11 Specifications The following tables list the specifications for the notebook and its accessories These are subject to change for the latest versions see the HP Notebook web site www hp com notebooks in Europe www europe hp com notebooks Hardware Specifications Table 1 5 XE3 Series Hardware Specifications Physical Attributes Size 13 03 x 10 72 x 1 59 in 831 x 272 3 x 40 5 mm for 13 3 14 1 in models 13 46 x 10 92 x 1 65 in 842 x 276 6 x 42 0 mm for 15 0 in models Weight 7 los minimum Processor Technology code GD AMD Duron and Athlon 200 MHz FSB Technology code GE AMD K7 Duron and Athlon 200 MHz FSB Chip Set Ali M1647 M1535 133 MHz PC133 SDRAM No SDRAM on board Two 1 25 in slots for expansion up to 512 MB using two 256 MB SODIMM modules 144 pin 3 3 V Mass Storage Hard disk drive 10 20 or 30 GB PCI Bus Master Enhanced
86. rd holder barcode overlay al Kit cables includes modem cable LAN cable e I cok audio cable and headphone PCA Kit covers sd F23so 6o909 9 Ves 2 Coersonam e aowven CS s CoverminiPO e eabvekn O o Module CPU AMD Duron 850 MHz 1822 0497 F2410 69102 Module CPU AMD Duron 800 MHz 1822 0528 F2410 69101 16 Kit hard disk drive carrier includes bracket F2111 60956 strap connector mounting screws HP Omnibook XE3 Technology Codes GE and GD Replaceable Parts 4 5 Description Part Number Exchange User Part Number Repl Kit LCD screw covers includes covers for all F2111 60914 display sizes g ae a Kit screws includes all screws needed to F2111 60972 replace all notebook FRUs 18 Screw M25x4mm_ See abovekit O see above ki S see above ki o see above ki i see above ki o see above ki S 24 Screw M2 5x8 mm flanged see abovekit 25 Module SDRAM 128 MB PC133 SODIMM 1818 8504 25 Module SDRAM 256 MB PC133 SODIMM 1818 8685 o i 26 PCA CD player Fatmt e0946 PCA display inverter 13 3 inTFT F2330 60925 O i Oooo Et het te 28 0 0 PCA display inverter 14 1 in TFT F2330 60926 D O D e n nln PCA display inverter 15 0 in TFT F2330 60927 PCA mini PCI LAN modem F2409 60907 PCA mini PCI LAN modem Malaysia F2409 60908 PCA mini PCI modem F2409 60909 ini PCl n N N
87. remains approximately flat e Before installing the switchboard PCA make sure the large display cable lies within the notch in the hinge saddle e When installing a new display assembly follow the procedure given in Installing a New Display Assembly on the following page HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 19 Installing a New Display Assembly When installing a new display you must make sure to set the DIP switches on the video PCA to match the particular display assembly Caution Setting the DIP switches improperly could damage the display assembly 1 Find the manufacturer of the display this is shown on a label attached to the display assembly 2 Find the display s manufacturer and model in the table below and set the DIP switches on the video PCA as shown Table 2 8 Motherboard Video DIP Switch Settings for Technology Code GE Models Model 1 2 3 4 Hitachi 15 0 in TFT SXGA ON OFF OFF OFF Hitachi 15 0 in TFT XGA OFF ON OFF OFF UNIPAC 13 3 in TFT XGA OFF OFF ON OFF CPT 14 1 in TFT XGA ON OFF ON OFF IBM 14 1 in TFT XGA OFF ON ON OFF LG 15 0 in TFT XGA ON ON ON OFF UNIPAC 14 1 in TFT XGA OFF OFF OFF ON LG 13 3 in TFT XGA ON OFF OFF ON LG 14 1 in TFT XGA OFF ON OFF ON IBM 15 0 in TFT SXGA ON ON OFF ON CPT 15 0 in TFT SXGA OFF ON ON ON Table 2 9 Motherboard Video DIP Switch Settings for Technology Code GD Models
88. removing a password and opening a notebook HP Omnibook XE3 Technology Codes GE and GD Reference Information 5 1 Hewlett Packard Display Quality Statement TFT Thin Film Transistor display manufacturing is a highly precise but imperfect technology and manufacturers cannot produce large displays that are cosmetically perfect Most if not all TFT displays exhibit some level of cosmetic imperfection These cosmetic imperfections may be visible to the customer under varying display conditions and can appear as bright dim or dark spots This issue is common across all vendors supplying TFT displays in their products and is not specific to the HP notebook display HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays HP does not warrant that the displays will be free of cosmetic imperfections TFT displays can have a small number of cosmetic imperfections and still conform to HP s cosmetic quality specifications Here are some guidelines for determining what action to take on customers complaints of cosmetic imperfections in their TFT displays 1 View the notebook under the customer s normal operating conditions This means that if the customer uses the notebook predominately in DOS in Windows or in some other application or combination of applications you should make the determination under those same applications Self test is not a normal operating condition and is not a sufficient tool f
89. rmance Clock loses time Plug in AC adapter for 24 Motherboard hours to charge CMOS battery HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 19 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Check heatsink for proper fan operation or damage Notebook gets abnormally hot Always set notebook on a flat surface so air can flow freely around and underneath Make sure air vents are clear Check heatsink installation Games and other programs that drive CPU usage toward 100 can contribute as can charging battery May be normal Windows behavior background processing can affect response time Certain background operations such as virus scanning software can affect performance Press Ctrl Alt Del to see if an application is not responding Restart notebook If hard disk has spun down to conserve power it can take several seconds to spin up If needed use Power Options in Control Panels to change hard disk time out to match standby time out Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out Check for overheating see previous symptom If notebook s hard disk drive runs frequently as indicated by notebook s hard disk drive access light while notebook appears to be paused or running slowly consider installing additional SDRAM For best performance w
90. rview of the notebook s operation Turning the Notebook On and Off You can start and stop the notebook using its power switch or blue standby button However at times you may want to use certain methods to start or stop the notebook depending on power considerations types of active connections and start up time Table 1 2 Activating Power Modes To enter this mode Display off mode Power status LED stays green Saves minimal power Turns off the display and hard disk Restarts quickly Maintains network connections Standby mode Power status LED turns amber Saves significant power Turns off the display hard drive and other components Maintains the current session in SDRAM Restarts quickly Restores network connections Hibernate mode Power status LED turns off Saves maximum power Saves the current session to disk then turns off Restores network connections Turn off Power status LED turns off Saves maximum power Turns off without saving the current session At startup resets everything starts a new session and restores network connections with mini PCI and some PCMCIA cards 1 6 Product Information Allow timeout Press the blue standby button Click Start Turn Off Computer Stand By Click Start Shutdown Standby Allow timeout Windows 98 only Click Start Turn Off Computer then press and hold Shift and click Hibernate Click Start Shut Down Hibernate Allow timeo
91. s M Umer Work Md Diatso s lt Sorcucre Jer 1 0i este Parcan Mpairced rz ka a DiagTools GD EMM hoy DE ro D dika tan ECG beas arru orrn abm iak OETA Ale Pet 0 DATT Tare orup Tar r Tne he w pa anama hfe Lite ate ae LETETI E Figure 3 2 e DiagTools Screens Basic and Advanced The tests are designed to run after the system restarts so that the notebook will be in a predictable state during the tests The tests are non destructive and are intended to preserve the state of the notebook The notebook restarts when you exit the program so drivers can be loaded Updating e DiagTools You can download the latest version of e DiagTools from the HP Notebook web site see page vi Follow the instructions included with the new version 3 22 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Running e DiagTools Restart the notebook When the HP logo appears press F10 to start the diagnostic test When the menu appears press Enter to run e DiagTools The first time you run the program you are prompted to select the language for the program na A U N e Press F2 to proceed with the basic tests You can also proceed directly to the advanced tests from this point by pressing Ctrl F9 in which case skip to step 10 below 6 When the hardware detection finishes check the list of detected hardware Note If a device is not detected or fails its test it
92. s Description Part Number Exchange User Part Number 5 Battery Li Ion 6 cell _F3925 60902 1 Battery Li Ion 9 cel 8925 60901 1 Battery NIMH F3925 60903 2 Case bottom Cd Fs925 60960 3 Case top defeatured 8925 60922 3 Case top full featured F3925 60923 4 Cover keyboard 8925 60915 5 5 5 Di D D 7 D i D isplay 15 0 in SXGA F3925 60908 3925 69008 F Ooo rive floppy disk 3925 60935 fone e F F1664 69002 F ve F Ve F rive DVD CD RW Combo F3925 60939 ve F F rive hard disk 10 GB 9 5 mm Hitachi F1664 60902 i rive CD RW 8x 3925 60937 a Drive hard disk 10 GB 9 5 mm Hitachi 2072 60908 2072 69108 5 5 5 6 6 6 6 7 8 8 8 Drive hard disk 20 GB 9 5mm Hitachi F2072 60913 F2072 69113 ese IBM Diablo ATA100 Peas n Toshiba ATA66 psa 10 Keyboard French Cd F2111 60917 10 Keyboard Japanese S F2111 60935 10 Keyboard Spanish F2111 60919 M10 Keyboard U K English Famreone 10 Keyboard U S English F2111 60915 O 12 13 14 15 Heatsink assembly with fan F2111 60949 F Pp 4 es ee Kit base labels XE3 includes rating label cc safety label business card holder barcode overlay sie a fe C o it cables includes modem cable LAN cable F2330 60916 audio cabl
93. s Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 e Top case page 2 22 3 Remove the two retaining screws from the bottom case Screws M2 5x8 mm 2 l u Figure 2 17 Removing the Hinge Saddle Retaining Screws HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 25 4 Remove the retaining screws from the back of the notebook just below the display hinges 5 Remove both retaining screws from the hinge saddle set 6 Lift the hinge saddle set out of the notebook You may need to free the hinge saddle from the clip in the bottom case near the LAN modem ports to remove it Screws M2 5x8 mm 2 M2 5x8 mm 2 Figure 2 18 Removing the Hinge Saddle Reassembly Notes e Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case 2 26 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Removing the Video PCA HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional ass
94. sink out of the notebook Screws M2 5x4 mm 2 Heatsink with screws Be and springs Figure 2 20 Removing the Heatsink Assembly Reassembly Notes e Make sure the fan cable is not pinned under the assembly e Make sure the thermal pad on the heatsink is not damaged and replace if necessary HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 29 Removing the CPU Module HP Authorized Service Providers Only Table 2 10 CPU Module Replacement Part Numbers Description Module CPU AMD Duron 800 MHz Required Equipment e 0 Phillips screwdriver e Small flat blade screwdriver e AMD CPU removal kit Removal Procedure Caution Be careful not to touch the upper surface of the CPU module Handle it only by its edges or you could damage it 1 Unplug the AC adapter if present and remove the battery 2 Remove these additional assemblies e Keyboard cover page 2 10 e Keyboard page 2 12 e Display assembly page 2 18 e Top case page 2 22 e Hinge saddle set page 2 25 e Heatsink assembly page 2 29 3 Carefully place the CPU removal tool over the CPU 4 Insert the tip of a flat blade screwdriver into the notch marked OPEN on the CPU mount bracket and tilt the screwdriver toward the CPU Caution Make sure the screwdriver applies pressure to the CPU removal tool and not to the CPU itself 2 30 Removal and Replacement HP Omnibook XE3 Technology Codes GE and G
95. t 2 1 Disassembly Flowchart The following diagram shows the general path you will use in disassembling the notebook to access any particular component Battery AC adapter SDRAM modules mini PCI PCA Keyboard cover Keyboard Switchboard PCA also remove if removing motherboard or bottom Only if not removing case assembly motherboard Hard disk drive assembly or bottom case Display assembly Top case assembly CD player PCA Hinge saddle set e CD DVD drive assembly If removing only Video PCA heatsink assembly Flo gt s ppy disk drive assembly or GRU module e Headphone PCA Heatsink assembly with fan CPU module Motherboard or Figure 2 1 Disassembly Flow 2 2 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Table 2 2 Required Equipment 0 Phillips screwdriver preferably magnetized Small flat blade screwdriver 5 mm hexagonal socket screwdriver Electrostatic device wristband and pad Table 2 3 Recommended Screw Torques Screw Thread Size Torque cm kgf Torque in Ibf M2 5 2 11 mm long 3 0 3 5 2 6 3 0 M2 5 12 19 mm long 2 5 3 0 2 2 2 6 Ooo MB O 3 0 3 5 2 6 3 0 NOTES HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 3 Removing the Battery User Replaceable Required Equipment e None Removal Procedure e Slide the battery s release latch then lift the battery out of its compartment Figure 2 2 Removing the Bat
96. tery Reassembly Notes e Insert the front rounded end of the battery into the battery compartment and lower the back end in until it clicks into place 2 4 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Removing an SDRAM Module User Replaceable The notebook has no SDRAM on its motherboard but has slots for two SDRAM modules Table 2 4 SDRAM Module Replacement Part Numbers Exchange Part Number Module SDRAM 128 MB PC133 SODIMM 1818 8504 fo E Module SDRAM 256 MB PC133 SODIMM 1818 8635 Po Caution Provide proper grounding and handle the SDRAM module only by its edges or you could damage the module through electrostatic discharge Required Equipment e 0 Phillips screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 On the bottom of the notebook loosen both screws holding the SDRAM cover the cover retains the screws and remove the cover Figure 2 3 Removing the SDRAM Cover HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 5 3 Press outward to release the latches at the sides of the SDRAM module so the free edge of the module pops up Figure 2 4 Removing an SDRAM Module 4 Pull the module out of the connector Reassembly Notes e Gently press the SDRAM module into the connector at an angle of about 30 until it is fully inserted Then press down on both sides of the module until the latches snap close
97. tion Check modem settings in Control Panel Use modem troubleshooter in Windows Help Disable internal modem in Device Manager Modem will not Verify that host modem connect at 56K supports 56K V 90 connection speed Try connecting later in case line quality or other external factor is cause of problem Modem will not Make sure notebook s Mini PCI PCA connect at any modem is properly Motherboard speed connected to wall telephone jack Check cables Verify settings in Control Panel Make sure parity speed word length and stop bits match on sending and receiving modems Restart notebook Run Windows modem diagnostics or modem troubleshooter in Windows Help Open Device Manager If modem is disabled enable it If it has a conflict try disabling another device Use analog telephone line not PBX or digital line Ina hotel ask for data line Try disabling error correction and data compression Download latest modem driver from technical support area of HP notebook web site see page vi HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 15 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Modem doesn t dial Check all cables and Mini PCI PCA or no dial tone connections Motherboard Connect a standard telephone to the phone line and make sure the line is working Try another telephone line preferably one used f
98. to exit the advanced tests 13 Optional To save the Support Ticket to a floppy disk press F7 then Alt C 14 Exit Press F3 and then any key to exit and restart the notebook HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 23 15 Optional Open the Support Ticket In Windows click Start Programs or All Programs HP e DiagTools e DiagTools for Windows 16 Click View to display the Support Ticket 17 To add information about the problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print Note that the serial and parallel port tests are more thorough if you connect a loop back connector to the port before running the test for that port See the wiring diagrams below Figure 3 3 Serial and Parallel Loopback Connectors 3 24 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Interpreting the Results The following table lists test groups error codes and suggestions for follow up actions Consider these suggestions in combination with other troubleshooting information Table 3 3 e DiagTools Error Codes Suggestions Code Suggestions System Tests 020Ah Repeat the test Run Windows disk checking 0001h Make sure the CPU module is seated properly 0211h tools Replace the hard disk 0008h Replace the CPU module 0220h Replace the motherboard 0009h Replace the CPU module Replace the 0240h Replac
99. ttery or contacts Motherboard Floppy drive or contacts Motherboard CD DVD drive Motherboard Check AC adapter Remove any SDRAM modules and try again If power status light does not turn on replace motherboard If power status light turns on but display remains off try external monitor If monitor shows successful boot replace display assembly If monitor shows activity but BIOS does not complete replace display assembly If monitor is blank replace switchboard PCA replace motherboard If power status light and display turn on and BIOS completes but OS does not start from hard disk or from floppy drive replace CPU module then motherboard If OS starts from floppy drive use Recovery CDs to reinstall factory software onto hard drive replace hard drive Make sure at least one SDRAM module is installed HP Omnibook XE3 Technology Codes GE and GD Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Error message Check for disk in floppy drive Hard drive contacts If notebook boots from floppy such as Invalid Check boot order in BIOS Hard drive drive check for corrupt files system disk or Setup on hard drive use Recovery Auto IDE error Remove and rei stallihard CDs to reinstall factory software onto hard drive drive replace hard drive Sluggish startup or Check disk using Tools tab in Hard drive Use suggestions shown at shutdo
100. u select the options you want press F10 or use the Exit menu to exit BIOS Setup If the settings cause a conflict between devices during reboot the system prompts you to run BIOS Setup again and marks the conflicting settings Table 3 7 BIOS Setup Menus and Parameters Omnibook XE3 Settings for BIOS version GE M1 02 Autumn 2001 Description fat BIOS Revision Shows the current BIOS version Detected automatically System Time Sets the time using 24 hour format Values set take effect immediately Floppy Drive Sets the floppy drive type Detected and set automatically Internal Hard Disk Sets the hard disk drive size Detected and set automatically Quiet Boot When enabled hides summary of power on self test and Enabled messages during boot System Date Sets the date using mm dd yy format Video Display Device Sets whether the notebook automatically switches to an Auto external display if one is detected Auto or uses both the built in and external displays Both Video Expansion When enabled the video image covers the entire display in Disabled lower resolution modes When disabled the video image is centered in the display Television Type NTSC or PAL standard NTSC System Memory Shows the system memory size Detected automatically Extended Memory Shows the extended memory size Detected automatically CPU Serial Number When enabled makes Intel CPU serial number available to Enabled on selected models software HP Omnib
101. up 02D0 System cache error Cache disabled The RAM cache failed and BIOS disabled the cache The CPU may need to be replaced A disabled cache slows system performance considerably 02F0 CPU ID CPU socket number for Multi Processor error 02F4 EISA CMOS not writeable ServerBIOS2 test error Cannot write to EISA CMOS HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 29 02F5 DMA Test Failed ServerBlOS2 test error Cannot write to extended DMA Direct Memory Access registers 02F6 Software NMI Failed ServerBIOS2 test error Cannot generate software NMI Non Maskable Interrupt 02F7 Fail Safe Timer NMI Failed ServerBIOS2 test error Fail Safe Timer takes too long device Address Conflict Address conflict for specified device Allocation Error for device Resolve the resource conflict for the specified device CD ROM Drive CD ROM Drive identified Entering SETUP Starting the BIOS Setup program Failing Bits nnnn The hex number nnnnis a map of the bits at the RAM address that failed the memory test Each 1 in the map indicates a failed bit See errors 230 231 or 232 above for offset address of the failure in System Extended or Shadow memory Fixed Disk n Fixed disk n 0 3 identified Invalid System Configuration Data Problem with NVRAM CMOS data I O device IRQ conflict An I O device has an IRQ conflict PS 2 Mouse Boot Summary Screen A PS 2 mouse is installed nnnn
102. ut So for example if the notebook is performing a task requiring a good deal of power such as reading from a CD or DVD the value will probably show too little time remaining 3 8 Troubleshooting and Diagnostics HP Omnibook XE3 Technology Codes GE and GD Standby resume General problems Close all applications before going into or allowing notebook to enter standby or hibernate mode If problem appears after installing new software including drivers uninstall that software Contact software vendor for additional support Notebook resumes Notebook can take a minute slowly from or longer to resume if standby network card is installed Blinking cursor appears while system is loading and checking hardware and network connections When hardware is reinitialized Windows desktop appears Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Commenis Does not suspend The computer won t suspend to Standby mode as if it has an active connection expected to another computer If the computer is busy it normally waits to finish the current operation before suspending Does not Make sure hibernate support automatically enter is enabled in Power Options hibernate mode as in Control Panel Also make expected sure the hibernate timeouts Power Schemes tab for AC and battery power are not set to Never COM port locks up When using fax software in after resuming auto recei
103. ut Windows 98 only Click Start Turn Off Computer Turn Off Click Start Shut Down Shut down recommended Slide the power switch and hold for five seconds only if the Start menu procedure doesn t work Press any key or move a pointing device to restore the display Instant On Press the blue standby button to return to your current session Instant On Press the blue standby button to recover your previous session Press the blue standby button to restart with a new session HP Omnibook XE3 Technology Codes GE and GD Checking the Notebook s Status The notebook s status lights located above the keyboard treport power and battery status keyboard status and drive activity Figure 1 5 Status Lights 1 Power status 5 Scroll lock 2 Battery status 6 Floppy disk drive activity 3 Caps lock 7 Hard disk drive activity 4 Num lock 8 CD DVD drive activity HP Omnibook XE3 Technology Codes GE and GD Product Information 1 7 Table 1 3 Status Lights LED next to Power status power switch Green the notebook is on Amber the notebook is in standby mode No light the notebook is off or in hibernate mode Battery status Green the AC adapter is connected and the battery is fully charged Amber the AC adapter is connected and the battery is charging Red the AC adapter is connected and the battery has a fault Off the AC adapter is not connected or the adapter
104. ve mode disable auto receive or exit fax software before putting notebook into or allowing to enter standby or hibernate mode Otherwise COM port will lock up on resuming and will not work until notebook restarts HP Omnibook XE3 Technology Codes GE and GD Troubleshooting and Diagnostics 3 9 Symptom Call Center Repair Center Repair Center Suggestions Likely Causes Comments Display Dark display no Make sure notebook is Display cable Set DIP switch on video PCA light turned on and warmed up connection to match label on display Check power supply SDRAM modules see page 2 20 Adjust display brightness Video PCA Check cable connection Press Fn F5 several times CPU module Replace SDRAM modules Make sure SDRAM modules Display assembly Replace CPU module are installed properly Motherboard Replace display assembly Make sure display cable is If external monitor displays connected to motherboard no image replace and switchboard PCA motherboard Make sure video PCA is installed properly Make sure CPU module is installed properly Try external monitor White display Adjust display brightness Display assembly Switchboard PCA Erratic display Display cable Check display cable connection connection Video PCA Display assembly Motherboard Bright or missing See quality statement on Display cable Check display cable pixels or lines page 5 2 connection connection Display assembly See qu
105. vers until the cover pops loose then lift the cover off 2 10 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Figure 2 7 Removing the Keyboard Cover Reassembly Notes e Tuck the display cables into the notch just to the right of the left display hinge e Hold the cover by the hinge covers bow the center upwards slightly and snap it into place This may be easier if you bow the center of the panel upwards slightly as you install it Note the cover s retaining tabs at the left and center of the cover s bottom edge and at its upper left and right corners Make sure these tabs snap back into place when reinstalling the cover HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 11 Removing the Keyboard HP Authorized Service Providers Only Required Equipment e 0 Phillips screwdriver e Small flat head screwdriver Removal Procedure 1 Unplug the AC adapter if present and remove the battery 2 Remove the keyboard cover page 2 10 3 Loosen the four retaining screws along the top of the keyboard the keyboard retains the screws Figure 2 8 Loosening the Keyboard Retaining Screws 4 Raise the top of the keyboard then lift the keyboard up and out of the notebook Be careful not to pull on the ribbon cable connecting the keyboard to the notebook Caution Be careful not to touch the heatsink until it has cooled It could be hot if the notebook was running recently 5 Lay
106. wn disk s Properties sheet and left use Disk Defragmenter to optimize hard drive Delete temporary and unneeded files Password forgotten Verify proper ownership then User must call Technical follow removal procedure Support and provide proof of with owner and record ownership Password appropriate data See removal is restricted to page 5 1 certain sites See page 5 1 Power Battery No power Make sure charged battery is AC adapter installed or AC adapter Battery connected Motherboard Try another battery or AC adapter if available Does not run on Check battery and contacts Battery or contacts battery empty Try another battery if Motherboard battery indication available Beeps repeatedly Notebook beeps repeatedly Battery when battery is low Connect AC adapter or replace battery Notebook turns off Battery is probably extremely Battery immediately after low Connect AC adapter or turning on replace battery Battery does not Make sure AC adapter is Battery or contacts Check battery and AC charge connected properly and AC adapter adapter battery installed properly Motherboard Check heatsink assembly Check battery contacts If available try another battery and AC adapter Move notebook away from any nearby heat source Unplug AC adapter and allow battery to cool down Check for blocked air vents Heatsink assembly AC adapter does Try another AC adapter if AC adapter AC adapte
107. xternal display connected to VGA port and will not switch to TV display connected to TV output port Check power source Remove and reinstall hard drive Check connector Back up drive immediately Was notebook or drive dropped Back up drive immediately Check hard drive installation Check for alternate noise sources such as PCMCIA drive or fan Run virus scan program Check disk using Tools tab in disk s Properties sheet Back up files if possible then use Recovery CDs to reformat hard disk and reinstall factory software Check disk using Tools tab in disk s Properties sheet Check partitions using Control Panel Administrative Tools Computer Management under Storage Use Recovery CDs to reformat hard disk and reinstall factory software Hard disk allocates space to diagnostic software This space is unavailable for other uses and not included hard disk capacity reported by Windows Make sure floppy drive is installed correctly Check settings in BIOS Setup Hard drive or connector Motherboard Depends on source of noise If drive case is damaged drive may not operate properly Check notebook and drive for evidence of customer abuse Use suggestions shown at left Floppy drive or contacts Motherboard Use suggestions shown at left Drive does not write Make sure floppy disk is not Floppy drive to floppy disks write protected HP Omnibook XE3 Tec
108. y CD then run it on the notebook 3 Install the serial number and service ID e If you are prompted for the serial number type the serial number shown on the bottom of the case e Ifa serial number has already been stored you must call an HP support center to change it HP Omnibook XE3 Technology Codes GE and GD Removal and Replacement 2 37 Replacing the Bottom Case Installation Procedure 1 Install a new Microsoft Product ID label 2 Transfer the old serial number label and install a new overlay or create a new serial number label using the steps below 3 If you need to install or replace the PCMCIA doors refer to the figure below Figure 2 25 Installing the PCMCIA Doors 2 38 Removal and Replacement HP Omnibook XE3 Technology Codes GE and GD Installing a New Serial Number Label Download the latest version of the serial number label template Microsoft Word format from the Partnership web site see page vi under Support Service in Technical Support Information or from http www mcd hp com Store it with other Word templates on a PC connected to a laser printer The latest version includes fields for warranty period and manufacturing location 1 Open a new document based on the serial label template 2 Enter the information from the old serial label and print the new label on plain white paper The new label does not have barcodes 3 Carefully cut out the new serial label just inside the border and plac

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