HP H9-1387 User's Manual
Contents
1. Getting Started Copyright and License Copyright 2011 Hewlett Packard Development Company L P The information products for purposes other than those permitted by copyright law The information in this document is subject to contained herein is subject to change without notice change without notice The only warranties for Hewlett Packard products and services are set forth in the express statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of HP Hewlett Packard Company P O Box 4010 Cupertino CA 95015 4010 USA This product incorporates copyright protection technology that is protected by U S patents and other intellectual property rights Use of this copyright protection technology must be authorized by Macrovision and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Reverse engineering or disassembly is prohibited Microsoft and Windows are trademarks of Microsoft Corporation in2. flash drive press Esc as the computer is powering on to bring up the boot menu Use the arrow keys to select the USB device and press Enter to boot from that device 7 f you are prompted to choose between running System Recovery from media or from hard drive select media and then click Next 8 Under I need help immediately click Factory Reset 9 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 10 If you are prompted to insert the next recovery disc do so 11 When the Recovery Manager is finished remove all recovery media from the system 12 Click Finish to restart the computer Recovery media Recovery media can be created on either blank DVD discs or a USB flash drive one or the other but not both Create recovery media from the recovery image stored on your hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used only with this computer Store the recovery media in a safe place NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows ENWW System recovery 21 22 Choosing e To create recovery discs your computer m
3. it came with the product or hardware driver to factory defaults e System Recovery see System recovery on page 18 Erase and reformat the hard disk drive and then reinstall the operating system programs and drivers This erases all data files you have created ENWW Software troubleshooting 13 Updating device Complete the following procedure to update a driver or to revert to an earlier version of the drivers driver if the new one does not solve your problem 1 Click Start 2 Type Device Manager into the Start Search box and then click Device Manager to open the Device Manager window 3 Click the plus sign to expand the type of device you want to update or rollback For example DVD CD ROM drives 4 Double click the specific item for example HP DVD Writer 640b 5 Click the Driver tab 6 To update a driver click Update Driver and then follow the on screen instructions Or to revert to an earlier version of a driver click Rollback Driver and then follow the on screen instructions Microsoft System If you have a problem that might be due to software that was installed on your computer Restore use System Restore to return the computer to a previous restore point You can also set restore points manually NOTE Always use this System Restore procedure before you use the System Recovery program Some features might not be available on systems that are shipped without a version of Micros
4. name and postal address Chapter 4 Customer care ENWW The power to make a change Thank you for your purchase HP is dedicated to producing the highest quality best performing and easiest to use computers in the world HP also designed this product with the environment in mind But to reduce its impact even further we need your help Let s work together to make a change How you can help Recycle your old computer Disposing of electronic waste responsibly has been an HP priority for more than 20 years If this computer is a replacement for an older computer you no longer need go to www hp com go recycle to find out if HP can help you dispose of your old computer with minimum impact on the planet What we do We design with the environment in mind While we want you to enjoy this computer for many years to come we recognize that you will eventually dispose of it We have designed it so it can be easily dismantled and recycled as much as possible The packaging that came with your computer is also designed for maximum recyclability Don t use a screen saver Screen savers can prevent your HP computer from going to sleep and thereby waste power Screen savers can also reduce the life of your monitor by increasing the number of hours the LCD backlight is on We design to be more energy efficient This computer has HP Power Management Technology which can reduce computer energy use up to 45 compare
5. purchased from HP Support To purchase recovery discs visit http www hp com support 18 Chapter 3 Troubleshooting and maintenance ENWW System Recovery from the Windows CAUTION System Recovery deletes all data and programs you created or installed Back up any important data to a removable disc or USB flash drive 7 Start Menu If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 4 Click Start click All Programs click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 5 Underl need help immediately click System Recovery 6 Select Yes and then click Next Your computer restarts NOTE If your system does not detect a recovery partition it prompts you to insert recovery media Insert the disc or USB flash drive select Yes and then click Next to restart the computer and run Recovery Manager from the recovery disc or USB flash drive If using discs insert the next system recovery disc when prompted 7 When the computer restarts you see the Recovery Manager welcome screen again Under I need help immediately select System Recovery If you are prompted to back up your files and you have not done so select Back up your files first recommended and then clic
6. the U S and other countries HP supports lawful use of technology and does not endorse or encourage the use of our Understanding hard disk drive space The hard disk drive on the Hewlett Packard and Compaq computers with the Microsoft Windows operating system preinstalled may appear to be smaller than the size stated in the product specifications in the documentation or on the box Hard disk drives are described and advertised by manufacturers in terms of decimal base 10 capacity Microsoft Windows and other programs such as FDISK use the binary base 2 numbering system In decimal notation one megabyte MB is equal to 1 000 000 bytes and one gigabyte GB is equal to 1 000 000 000 bytes In the binary numbering system one megabyte is equal to 1 048 576 bytes and one gigabyte is equal to 1 073 741 824 bytes Because of the different measuring systems you may see a difference between the size reported by Microsoft Windows and the size advertised The storage capacity of the hard disk drive is as advertised Microsoft Windows reports smaller capacity in the Windows Explorer tool and in the computer window because it shows information about one partition on the hard disk drive at a time One of the partitions contains the System Recovery information Note about systems configured with 4 GB of memory For computers with a 32 bit operating system all memory above 3 GB may not be available because of system resourc
7. your ENWW Support information 25 26 computer After thirty 30 days there may be a charge but the helpful support is still available And if necessary get repair If your computer needs to be repaired or to have parts replaced you have two choices e You can easily replace many of your computer parts that are considered consumer replaceable This is the fastest method of repair as many times we can send the part directly to your home or business in a few days e Ifa repair is necessary the HP Customer Care Center will make arrangements to fix your computer These services are covered during the warranty period There are a few limitations and exclusions to the warranty as well as some important details which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide Warranty print on demand statement You can find the expressly provided HP Limited Warranty applicable to your product in the start menu on your PC and or in the CD DVD provided in the box For some countries regions a printed HP Limited Warranty is provided in the box In countries regions where the warranty is not provided in printed format you may request a printed copy from hp com go orderdocuments or write to HP at Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 U S A Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 Please include your product name warranty period
8. and temporary files that accumulate and slow down your system Also check for programs you no longer need and uninstall them Defragmentation Virus scan Monthly Hardware cleanup Run Disk Defragmenter to keep your hard disk in good condition and improve system performance Frequently performing this task does not harm your System Perform a full virus scan every week to catch viruses that might have slipped through unnoticed Most antivirus products have a scheduling feature to keep track of this automatically Thoroughly clean the inside and outside of your computer Software updates Use Windows Update to fix operating system bugs and improve performance Also be sure to check for driver updates for your hardware and new versions of your favorite programs Windows Update Run Windows Update monthly to install updates Hard disk diagnostic Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic Yearly System Recovery As Backing up your needed data In time your system might still get bogged down depending on the computer usage Use System Recovery to wipe your Windows operating system installation clean restoring it to the original configuration when you first started your system Make a backup of important data files before proceeding with a System Recovery See System recovery on page 18 for further details Use CD or DVD recording software that is installed on y
9. cturer for information about peripheral specific problems such as issues with a monitor or a printer The following tables present some issues you might encounter while installing starting up or using your computer and possible solutions For more information or for additional troubleshooting options see Getting information on page 1 Chapter 3 Troubleshooting and maintenance ENWW Computer does not start Symptom Error message Hard disk drive error Possible solution Restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click the Arrow button next to the red Shut Down button and then click Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer 3 If Windows opens immediately back up all important data to a backup hard disk drive 4 Contact Support whether it was possible or not to start up Windows Either the hard disk drive or the system board may need to be replaced Computer will not turn on or start Ensure that the cables connecting the computer to the external power source are plugged in properly When the cables connecting the computer to the external power source are plugged in properly and the wall outlet is functioning the green power supply light on the back of the computer should be on if it is not contact Support If the display monitor i
10. d to computers without power management HP computers keep energy needs to a minimum saving you money and reducing your carbon footprint Don t disable the power settings The power management tools on this computer are set to minimize energy use without impacting performance Please do not disable them Printed in 517215 885 We design our products to use better and fewer materials Ensuring the health of you your family and our planet is a key priority at HP We are committed to using the safest materials in the production of this and all our other products
11. e on media included in the computer accessory box and any software programs you installed after purchase 4 NOTE Always use the System Restore procedure before you use the System Recovery program see Microsoft System Restore under Software troubleshooting on page 13 Some features might not be available on systems that are shipped without a version of Microsoft Windows You must choose one of the following methods to perform a System Recovery e Recovery Image Run the System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery from the Windows 7 Start Menu under System recovery on page 18 NOTE The recovery image uses a portion of the hard disk drive that cannot be used for data storage e Recovery Media Run the System Recovery from recovery media that you create from files stored on your hard disk drive or purchased separately To create recovery media see Creating recovery media under System recovery on page 18 System Recovery You should attempt a System Recovery in the following order options 1 Bo N Through the hard disk drive from the Windows 7 Start menu Through the hard disk drive by pressing F11 on the keyboard during system startup Through recovery media that you create Through recovery discs
12. e requirements This limitation is not limited to HP and Compaq systems The memory above 3 GB is used for System resources Confirming total memory The system BIOS displays the full 4 GB of installed memory 1 Turn on the PC 2 Press F10 The BIOS menu is displayed Confirm the Total Installed Memory Table of contents 1 Getting information eese eene enne nnne nennen nnne tenerent instr nnns 1 Safety informatiori ice ne een eazu ee 2 2 Setting up your computer uunensnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnn nennen 3 Protecting your computer ssssssssssssesseeeeeeeren eene nennen entren nnn 4 Connecting to the Internet essssee eene 5 Transferring files and settings to your new computer sussusss 6 3 Troubleshooting and maintenance esee eene nnns 6 Computer does not start erede esee rede ceci deed dte 7 go 8 Display monitor roo ikea len 8 Keyboard and mouse with cable sseeene 10 Keyboard and mouse wireless ssseeem em 11 Speakers and sound 44244444040440000000nnnnnnnnnnnnannnnnnnnnnnnnnnnnnnnnsnennnnnn 12 Interne ACCESS nee ea C e PR RERRNU deve 12 Software troubleshooting seeeeene eene 13 EDI m decane 16 System recovery eret ide qt lee deque io eet
13. ean cloth and antistatic screen cleaner 3 Use a clean dry cloth to dust the computer case and the monitor case NOTE To remove sticker residue or a spill on the computer or monitor case use isopropyl rubbing alcohol and a lint free cloth Cleaning the When cleaning the keyboard keys use a low setting on a battery powered keyboard and vacuum cleaner to avoid removing key caps and springs mouse 1 Vacuum between the keys of the keyboard and along the grooves 2 Use a clean dry cloth and isopropyl rubbing alcohol to clean buildup on the keyboard keys and along its edges 3 Wipe the body of the mouse and the mouse cord by using cleaning wipes If you have a roller ball mouse clean the ball and rollers inside 1 Turn the mouse upside down and rotate the ball cover ring counterclockwise to remove the ring and release the roller ball 2 Rinse the roller ball with soap and warm water 3 Clean the rollers inside the mouse with a cotton swab dampened with isopropyl rubbing alcohol 4 After the roller ball and rollers are completely dry replace the ball and ball cover ring ENWW Maintenance 17 System recovery System Recovery completely erases and reformats the hard disk drive deleting all data files you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that cam
14. k Next Otherwise select Recover without backing up your files and then click Next 8 System Recovery begins After System Recovery is complete click Finish to restart the computer 9 Complete the registration process and wait until you see the desktop 10 Turn off the computer reconnect all peripheral devices and turn the computer back on ENWW System recovery 19 System Recovery CAUTION System Recovery deletes all data and programs you created or installed at system startup Back up any important data to a removable disc or USB flash drive If Windows 7 is not responding but the computer is working follow these steps to perform a System Recovery 1 Turn off the computer If necessary press and hold the Power button until the computer turns off 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Press the Power button to turn on the computer 4 As soon as you see the initial company logo screen appear repeatedly press F11 on your keyboard until the Windows is Loading Files message appears on the Screen 5 Under I need help immediately click System Recovery 6 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 7 System Recovery begins After System Recovery is complete click Finish to resta
15. media using blank DVD s and then click Next Follow the on screen instructions Label each disc as you make it for example Recovery 1 Recovery 2 To create a recovery USB flash drive 1 2 3 Close all open programs Insert the USB flash drive into a USB port on the computer Click Start gt All Programs select Recovery Manager and then select Recovery Media Creation Select Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program lets you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity 8 GB is the minimum it is grayed out on the screen Click Next NOTE Recovery Media Creation formats the flash drive and deletes all on files on it Follow the on screen instructions Be sure to label the USB flash drive and store it in a Secure place NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery 4 Customer care Product information Before contacting the HP Customer Care Center it s important to have the following information handy ENWW Model number System product number Serial number Software build number Operating system Product information 23 e Purchase date Please take a moment to write down your product information for futu
16. ms that are shipped without a version of Microsoft Windows 1 Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or where it can be stepped on or damaged by placing furniture on it 2 Connect all power cords from the monitor computer and accessories to a power surge protection device that is specifically labeled as having surge protection an uninterruptible power supply UPS or a similar device If the computer has a television tuner or a modem or telephone connection protect the computer by using surge protection with these signal inputs as well Connect the television cable or the telephone line cord to the surge protection device and then connect the device to the computer 3 Download and install operating system updates a Find out what operating system and version your computer is currently running Click Start gt Control Panel and double click System The operating system and version are shown under Windows edition b Open your internet browser and go to http www hp com support Safety information 3 c Select your country and language if necessary and click Support amp Drivers d Select Download drivers and software and firmware type your computer model name and number in the product field and press Enter e If necessary select your computer model from Product search results f Select your computer operating system g Click Download
17. ne Out connector if you want to hear sound during the initial setup of the computer Refer to the Setup Poster to connect analog speakers If you are using built in monitor speakers use the monitor front panel Volume button to adjust volume Use the front panel buttons to enter the on screen display OSD and ensure that audio is enabled and that the volume is set appropriately Ensure that you connected powered active speakers and that they are turned on Turn off your computer and then unplug and reconnect the speakers Ensure that the speakers are connected to an audio connector not a Line In or headphone connector To resume from Sleep mode press the Sleep button select models only or press Esc Unplug headphones if they are connected to your computer or speaker system Internet access Symptom Possible solution Internet programs Log in to your ISP and start the desired program do not start automatically 12 Chapter 3 Troubleshooting and maintenance ENWW Symptom cannot connect to the Internet Possible solution For Windows 7 1 Click Start click Control Panel click Action Center and then click Troubleshooting 2 Under Network and Internet click Connect to the Internet Verify that you are using the proper cables for your Internet connection type Your computer might have a dial up modem and an Ethernet network adapter also called a network interface card or NIC A modem u
18. next to each update you wish to download h Follow the on screen instructions to install each downloaded update 4 Look in the computer box for additional printed details or updates 5 Read the Safety and Regulatory Information document in the HP User Manuals folder 6 Read the Safety amp Comfort Guide for proper workstation setup posture health and work habits and electrical and mechanical safety information Click Start click All Programs and then click HP User Manuals or visit http www hp com ergo Protecting your computer Computer risk Computer feature Unauthorized use of the User password computer or user account A password is a group of characters that you choose to secure computer information Unauthorized access to Administrator password Setup Utility BIOS settings and other system identification information Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can detect most viruses remove them and in most cases repair damage caused by viruses For protection against new viruses beyond the trial period purchase an extended update service 4 Chapter 2 Setting up your computer ENWW Computer risk Computer feature Unauthorized access to data Firewall software and ongoing threats to the e Windows 7 includes firewall software preinstalled on the computer computer e The antivirus software which is preinstalled on the c
19. nsure that computer air vents are not blocked and that the internal fan is running see Keeping the computer free of dust dirt and heat under Maintenance on page 16 Your computer might not have an internal fan Display monitor Symptom Screen is blank and monitor power light is not lit Possible solution Reconnect the power plug to the back of the monitor and to the wall outlet Press he Power button on the monitor Screen is blank Press visible he space bar on the keyboard or move the mouse to make the screen display again Press mode he Sleep button select models only or Esc on the keyboard to resume from Sleep Press he Power button to turn on the computer Inspect the monitor video connector for bent pins e lfanyofthe pins are bent replace the monitor connector cable e If no pins are bent reconnect the monitor connector cable to the computer Chapter 3 Troubleshooting and maintenance ENWW Symptom Possible solution Images on the Adjust the monitor resolution setting in Windows 7 Screen are too 1 Click Start and then click Control Panel large or too small Under Appearance and Personalization click Adjust Screen Resolution or the images are fuzzy 3 Adjust resolution as necessary and then click Apply NOTE In addition to the information listed here also refer to the documentation that came with your monitor ENWW Display m
20. oft Windows To start a System Restore 1 Close all open programs 2 Click Start right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions To add restore points manually 1 Close all open programs 2 Click Start right click Computer click Properties and then click System protection 3 Under Protection Settings select the disk for which you want to create a restore point 4 Click Create and then follow the on screen instructions 14 Chapter 3 Troubleshooting and maintenance ENWW Software program If any of your factory installed software programs or hardware drivers are damaged you and hardware can reinstall it by using the Recovery Manager program select models only grive i NOTE Do not use the Recovery Manager program to reinstall software programs that reinstallation came on CDs or DVDs included in the computer box Reinstall these programs directly from the CDs or DVDs Before you uninstall a program be sure you have a way to reinstall it Check to be sure that it is still available from where you initially installed it for example discs or the Internet Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows To check the list of installable p
21. ograms and then click HP User Manuals computer If the guide is not available there visit http www hp com support ENWW Type of information Find computer warranty information Get technical support Where to find Limited Warranty and Support Guide or the Warranty and Support Information included with your computer Or Click Start click All Programs and then click HP User Manuals Get up to date information and help from the Windows community http www hp com support consumer forum Connect to a TV Watching and Recording TV Click Start click All Programs and then click HP User Manuals If the guide is not available there visit http www hp com support Get special utilities for computer owners PC Help amp Tools folder Click Start click All Programs and then click PC Help amp Tools Maintain your computer HP Support Assistant Maintains your computer performance and resolve problems faster by using automated updates on board diagnostics and guided assistance Click Start click All Programs click HP and then click HP Support Assistant Find safety and regulatory notices Safety amp Regulatory Information Click Start click All Programs and then click HP User Manuals or visit http www hp com ergo Find ergonomic information Safety amp Comfort Guide Click Start click All Programs and then click HP User Manuals or visit h
22. omputer includes firewall software Windows 7 critical security updates Microsoft continually updates the Windows 7 operating system After you complete the initial computer setup you might want to install additional software programs or hardware devices Check the operating system memory and other requirements listed before purchasing new software or hardware for your computer Follow the software manufacturer s directions to install the new software Eyf NOTE Use only licensed original software Installing copied software could result in an unstable installation infect the computer with a virus or be illegal Security solutions can deter theft mishandling and software attacks but cannot prevent them Connecting to the Internet ENWW Steps to connect to the Internet 1 Connect the hardware as shown on the setup poster 2 Get Internet service e Signup with an Internet Service Provider ISP If you already have an account with an ISP skip this step and follow the instructions provided by the ISP e Ifyou did not set up the computer for Internet service during the initial setup do so now by using Online Services a Click Start click All Programs click Online Services and then click Get Online b Follow the on screen instructions to select an ISP and set up Internet service NOTE Online Services provides a list of ISPs however you might choose another ISP or transfer an existing account
23. onitor 9 10 Keyboard and mouse with cable Symptom Keyboard commands and typing are not recognized by the computer Possible solution Use the mouse to turn off the computer unplug and reconnect the keyboard to the back of your computer and then restart your computer Mouse with cable does not work or is not detected Unplug and reconnect the mouse cable to your computer If the mouse is still not detected turn off the computer unplug and reconnect the mouse cable and then restart the computer Cursor does not move using the arrow keys on the number keypad Press Num Lock on the keyboard to turn off Num Lock so that the arrow keys on the number keypad can be used Cursor does not respond to mouse movement Use the keyboard to save changes in all open programs and then restart your computer 1 2 Press the Alt Tab keys simultaneously to navigate to an open program Press Ctrl S simultaneously to save your changes in the selected program Ctrl S is the keyboard shortcut for Save on most not all programs Repeat step 1 and step 2 to save changes in all open programs After saving changes in all open programs press the Ctrl Esc keys on the keyboard simultaneously to display the Windows Start menu Use the arrow keys to select the Arrow button that is next to Shut Down Select Shut Down and then press Enter After the shutdown is complete unplug and reconnect
24. our computer to create or burn backup discs of important information including personal files e mail messages and website bookmarks You can also move data to an external hard disk drive 16 Chapter 3 Troubleshooting and maintenance ENWW Keeping Keeping your computer system free of dust dirt and heat will prolong its life Dust pet hair and the other particles can build up creating a blanket effect as a result components can overheat or in computer the case of the keyboard and mouse not work smoothly and effectively Check your system once a free of month for visible signs of dust and debris and clean it about once every three months Visit dust http www hp com support for additional cleaning instructions dirt and heat Cleaning the Air vents keep the computer and monitor cool Keep these vents clean by using computer vents a small battery powered vacuum cleaner A battery powered vacuum cleaner eliminates the risk of electric shock 1 Vacuum the vents on the computer case and the monitor case 2 Remove any debris that has accumulated in and around the computer connectors for example the Ethernet and USB connectors Cleaning the Follow these steps to clean the computer and monitor computer and 1 Unplug the power to the computer and the monitor monitor y 2 To clean the monitor screen use a clean dry cloth Do not use water on the monitor screen For more thorough cleaning use a cl
25. our promise to help you get the most from your computer Whether with tools located on your computer from information on the web by phone or through your local retailer you ll find what you need Problems HP will help Your new computer is built to work right now and for many years to come But itis a complex powerful machine and sometimes things go wrong If that happens to your computer HP is ready to help Getting started Follow the setup poster for help with setting up and using your computer See what you can do There s lots of helpful information included with your computer First look at Help on your Windows desktop to access it click Start then click Help and Support It contains more detailed help and will give you suggestions on how to fix the problem Within the Help and Support Center you can get the latest news from HP about your computer Be sure to also check the updates from HP that are sent to your desktop from time to time Next try a little surfing The HP website has updated software tips and tricks answers for common problems and other information Go to the Support website listed earlier in this document and search for your computer model Call HP Customer Care Center Finally if these steps don t help you can reach a real knowledgeable person by calling the HP Customer Care Center in your area Phone assistance to get you up and running is covered for thirty 30 days from the time you purchased
26. pend dp de deg dines 18 4 Customer care qe 23 Product information ea teta in 23 Support information nn sen ie co des 24 Warranty print on demand statement sssssene 26 ENWW vi ENWW 1 Getting information Type of information Where to find e Setup your computer Setup poster included with your computer e See how to videos about Visit http www hp com supportvideos English only using the features of your computer e Use the computer Getting Started this guide e Connect to the Internet e Recover factory settings e Learn how to use the Help and Support Microsoft Windows 7 Click Start and then click Help and Support or visit http www hp com operating system go win7 e Find Windows 7 password information Windows 7 troubleshooting tools Troubleshoot the most 1 Click Start click Control Panel and then click System and common computer hardware Security and software issues 2 Under Action Center click Find and fix problems e Findlinks to driver updates troubleshooting e Read frequently asked questions e Find electronic user guides HP Support website http www hp com support and specifications for your computer model e Order parts and find additional troubleshooting help e Upgrade or replace Upgrading and Servicing Guide components of your Click Start click All Pr
27. re reference The first four items on the list model number product number serial number and software build number can be viewed by pressing the Ctrl Alt S keys on the keyboard at the same time Support information Don t forget to register Go to http www hp com apac register Where to get help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer 2 Usethe Help and Support Center for help with hardware and software questions Click Start and then click Help and Support The Help and Support Center provides useful troubleshooting information and includes the following e E mail support e HP Real Time Chat with qualified support specialists e Support phone numbers 3 If you think you have a hardware issue before calling the Customer Care Center run the hardware diagnostic tools that are preinstalled on your computer Click Start All Programs PC Help amp Tools and then click Hardware Diagnostic Tools 4 For help online go to the HP Customer Care Center website at http www hp com support To our valued customer Congratulations on your decision to purchase a desktop computer During development the computer must pass extensive quality tests to meet the rigorous standards that have made us famous for quality and reliability All of our computers go through a comprehensive quality test to ensure the computer is working cor
28. rectly before it leaves our factory In addition we have placed a security seal on your computer to indicate that it has not been tampered with since it left our factory We know that expanding and upgrading are key benefits for all customers We are proud to make this a key differentiator for our computers and understand that you may wish to upgrade your computer to meet your specific needs 24 Chapter 4 Customer care ENWW Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer Refer to the setup poster included with your system for help with setting up If you have any problems setting up your system and turning it on immediately contact the HP Customer Care Center listed earlier in this guide and a HP Customer Representative will assist you This must be done first before attempting to upgrade your system By breaking the security seal on the back of the computer you are confirming that the computer was working properly before you attempted to upgrade your System Once the security seal has been broken your computer is then to the extent allowed by local law covered under the terms and conditions listed in the Hardware Limited Warranty section of the Limited Warranty and Support Guide Thank you for choosing this computer We hope you enjoy discovering the exciting things you can do with it Customer support Easy to reach Easy to use Award winning HP Customer Support is
29. rograms in the Recovery Manager 1 Click Start All Programs Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 2 Under I need help immediately click Software Program Reinstallation 3 Click Next at the Welcome screen A list of programs opens Check whether your program is there To reinstall a program using the Recovery Manager 1 Click Start click All Programs click Recovery Manager and then click Recovery Manager 2 Click Software Program Reinstallation and then click Next at the Welcome screen 3 Choose the program you want to install click Next and follow the on screen instructions 4 When you have finished reinstalling restart the computer Do not skip this last step You must restart the computer after recovering software programs or hardware drivers To uninstall a program 1 Close all software programs and folders 2 Uninstall the damaged program a Click Start and then click Control Panel b Under Programs click Uninstall a program C Select the program you want to remove and then click Uninstall d Click Yes if you want to continue with the uninstall process ENWW Software troubleshooting 15 Maintenance It is important that you perform simple maintenance of your computer to ensure that it works at peak performance Weekly Software cleanup Use Disk Cleanup or safe third party cleaning tools to remove junk files
30. rt the computer 8 Complete the registration process and wait until you see the desktop 9 Turn off the computer reconnect all peripheral devices and turn the computer back on 20 Chapter 3 Troubleshooting and maintenance ENWW System Recovery CAUTION System Recovery deletes all data and programs you created or installed from recovery Back up any important data to a removable disc or USB flash drive media To create recovery media see Creating recovery media under System recovery on page 18 To perform a System Recovery using recovery media 1 If the computer is working create a backup DVD or backup USB flash drive containing all the data files you want to save and then remove the backup media from the drive tray 2 If using recovery DVDs insert recovery disc 1 into the DVD drive tray and close the tray If using a recovery USB flash drive insert it into a USB port 3 Ifthe computer works click Start click the Arrow button next to Shut Down and then click Shut Down Or if the computer is not responding press and hold the Power button for approximately 5 seconds or until the computer turns off 4 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 5 Press the Power button to turn on the computer If you are using a recovery DVD the computer automatically runs Recovery Manager from the disc Skip to step 7 6 If you are running System Recovery from a USB
31. s blank the monitor might not be properly connected Connect the monitor to the computer plug it in and turn it on See Display monitor on page 8 Test the wall outlet by connecting a different electrical device to it Computer seems to be locked up Use the Windows Task Manager to close any programs not responding or restart the computer andis not 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously responding 2 Click Start Task Manager 3 Select the program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the Ctrl Alt Delete keys on the keyboard simultaneously 2 Click the Arrow button next to the red Shut Down button and then click Restart Or press and hold the Power button on the computer for 5 or more seconds to turn off the computer and then press the Power button to restart the computer ENWW Computer does not start 7 Power Symptom Error message Invalid system disk or Non System disk or Disk error Possible solution When drive activity stops remove the disc and press the spacebar on the keyboard The computer should start up Computer does not turn off when the Power button is pressed Press and hold the Power button until the computer turns off Check Power Settings Computer shuts down automatically e The computer might be in an exceedingly hot environment Let it cool down e E
32. ses a standard telephone cable whereas the network adapter uses a network cable to connect to a local area network LAN Do not connect a telephone cable to the network adapter and do not plug a network cable into a telephone service line doing so might damage the network adapter Run the wireless setup wizard 1 Click Start click Control Panel click Network and Internet and then click Network and Sharing Center 2 In the Network and Sharing Center window click Set up a connection or network to open the wizard and then follow the on screen instructions If your system has an external antenna try to move the antenna to a better position If the antenna is internal try to move the computer Try to connect again later or contact your Internet service provider ISP for assistance Software troubleshooting To repair software problems try these methods e Turnthe computer off completely and then turn it on again This is the easiest and sometimes the best way e Update the drivers see Updating device drivers following e Use Microsoft System Restore Software program and hardware driver reinstallation see Microsoft System Restore later in this table Restores your computer to a configuration that was in use before the software was installed e Reinstall the software program or hardware driver see Software program and hardware driver reinstallation later in this table Restores the software if
33. the mouse connector to the back of your computer and then restart your computer Chapter 3 Troubleshooting and maintenance ENWW Keyboard and mouse wireless Symptom Possible solution Wireless keyboard or mouse does not workoris e not detected e e Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver approximately 10 meters 32 feet for normal use and within 30 cm 12 inches during initial setup or for re synchronization Ensure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Replace the batteries in the keyboard and mouse Re synchronize the keyboard and mouse to the receiver using the following steps The receiver wireless keyboard and wireless mouse shown in the following illustrations are examples your models might vary IMPORTANT During these steps place the wireless keyboard and wireless mouse on the same level as the receiver within 30 cm 12 inches of the receiver and away from interference from other devices Unplug the receiver from a USB connector on the computer and then reconnect it Your computer model might have a connector dedicated to the receiver If you have a choice use a USB connector on the front of the computer Check that the mouse is on A and push and hold the Connect button B on the underside of the mouse for 5 to 10 seconds until the LED on
34. the receiver lights or stops flashing The receiver connection session times out after 60 seconds To ensure that the connection was established and that the receiver did not time out instead move the mouse and check for response on the screen B A After the mouse connection is established continue by using the steps that follow to repeat the procedure for the keyboard Push and hold the Connect button C on the underside of the keyboard for 5 to 10 seconds until the LED on the receiver lights or stops flashing B A ENWW Keyboard and mouse wireless 11 Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out lime green connector on the back low or of the computer Additional audio connectors are used for multiple channel speakers unsatisfactory Detached non powered speakers speakers without a separate power source such as batteries or a power cord do not produce satisfactory sound Replace the non powered speakers with powered speakers No sound is For Windows 7 produced 1 Click Start click Control Panel click Action Center and then click Troubleshooting 2 Under Hardware and Sound click Troubleshoot and audio playback If you use an High Definition Multimedia Interface HDMI connector on the graphics card select models only to connect your monitor to the computer you should also connect analog speakers to the computer Audio Li
35. to this computer To transfer existing accounts follow the instructions provided by the ISP 3 Using your Internet connection through your ISP open a web browser and browse the Internet Connecting to the Internet 5 NOTE If you have issues connecting to the Internet see Internet access on page 12 Transferring files and settings to your new computer You can copy files from another computer to your new computer by using CDs or DVDs memory sticks and external hard drives You can also use Windows Easy Transfer software which is included with Windows 7 select models only to copy files and settings to a storage device or using an Easy Transfer Cable directly from another computer to the new computer The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work with the Windows Easy Transfer software By NOTE The Easy Transfer Cable is sold separately A standard USB cable does not work To transfer your files and settings 1 Click Start type Windows Easy Transfer into the Start Search box and then click Windows Easy Transfer 2 Follow the on screen instructions in the Windows Easy Transfer wizard to transfer your files to your new computer Ey NOTE Some features might not be available on systems that are shipped without a version of Microsoft Windows 3 Troubleshooting and maintenance Refer to the documentation provided by the product manufa
36. ttp www hp com ergo Safety information 2 For more information refer to the Regulatory and Safety Information document in the HP User Manuals folder Click Start All Programs and then click HP User Manuals Chapter 1 Getting information ENWW A WARNING To reduce the risk of electrical shock or damage to your equipment Place the computer in a location away from water dust moisture and soot These can increase the inside temperature or can cause fire or electrocution Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives The power supply is preset for the country region in which you purchased your computer If you move check the voltage requirements for your new location before plugging the computer into an AC power outlet WARNING The computer may be heavy be sure to use ergonomically correct lifting procedures when moving the computer To reduce the risk of serious injury read the Safety amp Comfort Guide The guide is located on the web at http www hp com ergo 2 Setting up your computer ET ENWW NOTE Some features might not be available on syste
37. ust have a DVD writer and you must use recovery media only high quality blank DVD R or DVD R discs NOTE You cannot use CDs or DVD RW DVD RW DVD RW DL DVD RW DL DVD R DL or DVD R DL discs to create recovery discs e Ifyou are creating recovery discs be sure to use high quality discs to create your set of recovery discs It is normal for discs to be rejected if they are not defect free You will be prompted to insert a new blank disc to try again e Thenumber of discs in the recovery disc set depends on your computer model typically 1 3 DVD discs The Recovery Disc Creator program will tell you the specific number of blank discs needed to make the set e You may choose to create a recovery USB flash drive instead using a high quality blank USB drive If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB NOTE The process of creating recovery media takes some time to verify that the information written on the media is correct You can quit the process at any time The next time you run the program it will resume where it left off Chapter 3 Troubleshooting and maintenance ENWW Creating recovery media 1 2 To create recovery discs Close all open programs Click Start gt All Programs select Recovery Manager and then select Recovery Media Creation If prompted click Yes to allow the program to continue Select Create recovery
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