HP 4800 Series User's Manual
Contents
1. Tip The HP Scanning software can automatically correct your pictures or ate restore faded colors in old pictures To turn picture correction on or off select Auto Correct Photos from the Basic menu of the HP Scanning software and then choose the options you want To use this feature Show Preview must be selected Scan documents Use the Scan button ss to scan documents The scanner scans an original document to whatever destination is selected in the HP Scanning dialog box User s Manual 5 Chapter 1 2 Note If you wantto preview scans before they are sent to their destination Z select Show Preview in the HP Scanning dialog box or begin your scan from HP Solution Center Also see Preview a scanned image in the onscreen Help 1 Place the original face down on the scanner glass as indicated by the reference mark 2 Press the Scan button amp The HP Scanning dialog box appears 3 Under the What are you scanning heading click Document and then select one of the following options Color scans in millions of colors 200 dpi This is the default setting Grayscale converts any colored original to grayscale and creates a smaller file size than the Color option Black amp White the best setting for scanning a black and white graphic but not suitable for color or grayscale originals if you want to preserve detail 4 Click Scan 5 When you are finished with that page place the next page on the glass2. If you want the final image to be larger or smaller use the Resize tool in the scanner software to set the scaling to the final size that you select The scanner will scan the item to the size that you select and adjust the scan resolution as appropriate 13 Chapter 1 e Toscan positives such as 35 mm slides or negatives by using the TMA press the Scan Film button Fm on the top of the scanner or click Scan Film in HP Solution Center e When cropping images completely remove the borders to reduce excess light interference A cropped image from a slide Make copies Share 14 Use the Copy button Lu to scan an original and send it to a printer The front panel Copy button is optimized to scan and print a duplicate of what is on the scanner glass If you want to change the image such as lighten darken or adjust size use the Make Copies button in the HP Solution Center 1 Place the original face down on the scanner glass as indicated by the reference marks 2 Press the Copy button ru The copy is printed on the default printer EA Note There is no preview image for the copy function a scanned document or picture Use the Scan to Share button to scan pictures or documents from the scanner glass and send the scans to HP Instant Share if available or to a supported e mail program as an attachment HP Instant Share is recommended for sharing pictures E mail is the recommended option for sharing
3. on the screen or begin the scan from HP Solution Center Click Scan Follow the instructions on the screen to finish scanning The scan is sentto the destination that you selected in the HP Scanning dialog box When finished remove the template from the scanner glass Remove the media from the template Replace the TMA cover inserting the hooks into the openings in the lid before locking the cover latch closed at the top 11 Scan negatives HP Scanjet 4890 The transparent materials adapter TMA is built into the scanner lid Slides negatives and medium and large format film have their own unique media holders called templates The templates are rectangular frames that you can use to optimally place your media for scanning Before you begin Check the model number on the scanner lid The steps below are for the HP Scanjet 4890 If you are using an HP Scanjet 4850 see Scan negatives HP Scanjet 4850 1 Open the scanner lid 2 Remove the TMA cover by releasing the latch and pulling the cover up and toward you 3 Place the negatives into the appropriate template Ey Note Negatives are easily damaged Touch them only on their edges Place 35 mm negative frames in the negatives template Start at the top and fill in rows with the negative strips Place medium format or large format film strips in the large format template 11 12 2 Note Ifa light shield is provided use the negat
4. single page or multiple page text documents 1 Place the original face down on the scanner glass as indicated by the reference marks 2 Press the Scan to Share button The HP Scanning dialog box appears 3 Inthe Scan to area select either HP Instant Share or E mail 5 Note If you select E mail you can change the file type and save options Z For more information about HP Instant Share see the onscreen Help for HP Instant Share For more information see Where to get additional information 4 Click Scan 5 When you are finished with all originals click Done After you click Done the software sends the scanned file to HP Instant Share or to your default e mail program HP Scanjet 4800 series 2 Note If Show Preview was selected you must click the Accept button in Z the preview screen to initiate the scan When prompted click Yes to scan additional pictures or click No to send the scanned image s to the specified location 6 Do one ofthe following depending on the destination that you selected HP Instant Share choose from several options for sharing your scanned images with friends and family E mail use your default e mail program to complete and send the e mail with your scanned image attached To view the scanned image before you send the e mail double click the attachment software from your desktop icon or from the Start menu click the scanner tab click the Settings button and then select E mai
5. HP Scanjet 4800 series Photo Scanner User s manual you HP Scanjet 4800 series User s Manual Copyright and license 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Trademark credits ENERGY STAR is a U S registered service mark of the United States Environmental Protection Agency Microsoft and Windows are registered trademarks of Microsoft Corporation Contents User s Manual How to use the scanner aa 2 Scanner setup and initialization eakkaka kakaa 2 Where to get additional information 000 kkk kaaa 2 How to use the HP Image Zone SoftWare 0aaaaaa aaa 2 Front panel and accessories Overview 0 a0eak aaa kaaa 3 Scanning OVerVieW wevccsesseccacceccepcencencencentaniannecetdeadeasenssaeenesisunendecdenddnceysenenndanadneicess 3 Scan picturesvanid documentS esa nastane deda PA ER di ij 4 Scan multiple pictures with one scan 6 SCO MMM akan je nag alicia kala r
6. HP Solution Center 2 HP Scanjet 4800 series Front panel and accessories overview This section presents an overview of the scanner front panel and the transparent materials adapter TMA Front panel buttons Icon Feature name Description Scan button Scans pictures graphics documents or objects Scan Film Scans transparent positives Such as 35 mm slides button and negatives Scanning film requires that you use the transparent materials adapter TMA located on the underside of the scanner lid Copy button Scans the item and sends it to the printer to make a copy a ed M Scan to Share Scans items for sharing Easily share pictures with 7 button HP Instant Share or send multiple page documents as e mail attachments Transparent materials adapter TMA You can use the transparent materials adapter TMA to scan 35 mm slides or negatives For more information about the TMA see Scan film 2 Note The HP Scanjet 4890 Photo Scanner supports scanning positives and Ez negatives larger than 35 mm Scanning overview Start scanning in one of three ways e From the front panel buttons to get started quickly using basic functions e From the HP Solution Center to have more control during the scanning process e From other software programs Scan from the scanner front panel buttons Use the front panel buttons on the scanner for basic scanning functions such as scanning pictures and docum
7. More information about the scanner and software can be found in the onscreen Help If you have installed the HP Image Zone software that came with the scanner double click the HP Solution Center icon on your desktop and then click Onscreen Guide Macintosh Users See the onscreen Help in the Macintosh HP Image Zone software for information about scanning procedures How to use the HP Image Zone software When you install the HP Image Zone software you will have two icons on your desktop These icons open two programs for scanning and editing your scans For information on how to use the HP Solution Center and HP Image Zone see the onscreen Help scanning pictures and documents From the Solution Center you bi HP Solution Center is the program that gets you started 4 can Perform scanning and copy functions Access help and troubleshooting information Access HP Image Zone to edit your scans Modify settings and preferences HP Image Zone is the program to use for manipulating printing archiving and sharing your images after they have been scanned You can getto HP Image Zone from the desktop icon or through the HP Solution Center To starta scan Double click the HP Solution Center icon on the desktop click the tab for the scanner and then click on the task you wantto perform 2 Note Ifthe HP Solution Center icon is not available on the desktop click E Start click Programs or All Programs click HP and then click
8. Scanjet 4890 see Scan negatives HP Scanjet 4890 1 Open the scanner lid 2 Remove the TMA cover by pulling the cover up 4 Slide a negative strip into the negative strip holder so that the shiny side of the negative faces you Ey Note Negatives are easily damaged Touch them only on their edges Use the blanks to fill in any unused spaces in the holder v 5 Insert the negative strip holder back into the slide holder User s Manual 9 Chapter 1 6 Close the scanner lid 7 Press the Scan Film button Solution Center 8 Select Picture Fi on the scanner or click Scan Film in HP 9 Select Scan negatives using the Transparent Materials Adapter TMA If you want to preview the scanned picture select the Show Preview check box on the screen or begin the scan from HP Solution Center 10 Click Scan 11 Follow the instructions on the screen to finish scanning The scan is sent to the destination selected in the HP Scanning dialog box 12 When finished remove the negative strip Place the negative strip holder back into the scanner lid for convenient storage and then replace the TMA cover Scan positives such as 35 mm slides HP Scanjet 4890 The transparent materials adapter TMA is built into the scanner lid Slides negatives and medium and large format film have their own unique media holders called templates The templates place your media for scanning are r
9. and click Scan to scan another document or page 6 When you are finished with all pages click Done After you click Done the software sends the scanned file to the specified location 2 Note If Show Preview was selected you must click the Accept button in Ez the preview screen to initiate the scan When prompted click Yes to scan additional pages or click No to send the scanned page s to the specified location Scan multiple pictures with one scan You can scan multiple pictures atthe same time from the scanner glass Arrange the pictures that you wantto scan on the HP scanning device glass For the bestresults leave atleast 0 25 inches 6 mm of space between the edges of the pictures Then follow the steps for scanning a picture For more information see Scan pictures lt 1 Tip Use the Scan ss button on the scanner lid or HP Solution Center to o scan multiple pictures with one scan 6 HP Scanjet 4800 series Scan film This section contains information about using the transparent materials adapter TMA to scan positives including 35 mm slides and negatives This section describes two HP Scanjet 4800 models The procedures are notthe same for each model Be careful to check that you are following the procedure for your model How to tell which model you have The model number appears on your scanner lid HP Scanjet 4850 Chapter 1 11 Place the slides into the slide holder Insert the slides with the to
10. d or other substances that can be transferred to the glass Clean the scanner glass 1 Disconnect the universal serial bus USB cable and power cable from the scanner 2 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner and dry the glass with a dry soft lint free cloth Caution Use only glass cleaner Avoid abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could run to the edges and damage the scanner 3 When you have finished reconnect the USB cable and power cable to the scanner 2 Note For instructions about how to clean the underside of the scanner glass E visit www hp com support Clean the transparent materials adapter TMA Clean the TMA with a dry soft cloth If necessary lightly spray the cloth with glass cleaner and wipe the TMA 16 HP Scanjet 4800 series 3 Troubleshooting This section contains solutions for common problems with the scanner and the transparent materials adapter TMA Scanner installation or setup problems This section contains solutions for installation and setup problems Uninstall and reinstall the software The problem might have occurred because of an incomplete installation Try uninstalling and then reinstalling th
11. duct support Accessibility Web site Customers with disabilities can get help by visiting www hp com hpinfo community accessibility prodserv HP Scanjet Web site Visit www hp com for a variety of information Learn tips for scanning more effectively and creatively Gain access to HP Scanjet driver updates and software Register your product Subscribe to newsletters driver and software updates and support alerts Purchase scanner supplies Support process The HP support process works most effectively if you perform the following steps in the order specified 20 1 Review the onscreen Help for the software and scanner including the Troubleshooting section Go to the software section or to the scanner specific Troubleshooting section Go to the HP Consumer Support Web site for support If you have access to the Internet you can obtain a wide range of information about your scanner Visit the HP Web site for product help drivers and software updates at www hp com support The HP Consumer Support Web site is available in the following languages Dutch English French German Italian Portuguese Spanish Swedish Traditional Chinese Simplified Chinese J apanese Korean Danish Finnish and Norwegian support information is available in English only Use HP e support If you have access to the Internet connect with HP via e mail by going to www hp com support You will receive a personal reply from an HP Product S
12. e HP Scanning software To reinstall the HP Scanning software you must have either the HP Scanning software CD ora copy of the HP Scanning software downloaded from the HP Web site To uninstall the HP software that came with your scanner follow these procedures 1 On the taskbar click Start point to Settings and then click Control Panel EA Note In Windows XP click Control Panel on the Start menu 2 Double click Add Remove Programs Ef Note In Windows XP this is called Add or Remove Programs 3 Click the entry that corresponds to your device s HP Image Zone software and then click Remove This removes the HP Scanning software 4 Reinstall using the HP Image Zone software CD that came with your scanner When you insert the CD an installation interface launches automatically Choose the HP Image Zone software to install Check the cables Cable type Power cable Action The power cable is connected between the scanner and a power outlet e Ensure thatthe power cable is securely connected between the scanner and a live electrical outlet or surge protector e If the power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on e Disconnect the power cable from the scanner and turn off the computer After 60 seconds reconnect the power User s Manual 17 Chapter 3 continued Cable type Action cable to the scanner and then turn on the co
13. e two choices for original type Document or Picture The scanner optimizes settings based on your choice Use the following guidelines to determine the best original type for your needs If your original consists of Select this original type Text or both text and graphics Document A printed photograph or graphic Picture Scan pictures Use the Scan button ss to scan photos and graphics For scanning slides or negatives see Scan film HP Scanjet 4800 series m Note If you wantto preview scans before they are sent to their destination select Show Preview in the HP Scanning dialog box Also see Preview a scanned image in the onscreen Help 1 Place the original face down on the scanner glass as indicated by the reference marks and then close the lid 2 Press the Scan button amp The HP Scanning dialog box appears 3 Click Scan 4 When the scan is finished place an item on the scanner glass and then click Scan to scan another picture or click Done The software saves the scan toa subfolder in the My Scans folder located within the My Documents folder The subfolder is named for the current year and month The scanned image is also sent to HP Image Zone by default 5 Note If Show Preview was selected you must click the Accept button in Z the preview screen to initiate the scan When prompted click Yes to scan additional pictures or click No to send the scanned image s to the specified location
14. ectangular frames that you can use to optimally Before you begin Check the model number on the scanner lid The steps below are for the HP Scanjet 4890 If you are using an HP Scanjet 4850 see Scan positives such as 35 mm slides HP Scanjet 4850 1 Open the scanner lid 2 Remove the TMA cover by releasing the latch and pulling the cover up and toward you 10 HP Scanjet 4800 series 10 ll 12 13 User s Manual Place positives in the appropriate template with the top of the image pointing up Place slides in the slide template Start at the top and fill in rows as you go lt Place medium format or large format film strips in the large format template 2 Note Ifa light shield is provided use the slide light shield to cover the E remaining area in the slide holder if you are scanning fewer than the maximum number of slides with the TMA This ensures that no extra light leaks into the scan Snap shut any open doors on the template Place the template containing the media to be scanned onto the scanner glass Align the arrow on the template with the corner reference mark on the scanner bed Close the scanner lid Press the Scan Film Fi button on the scanner or click Scan Film in HP Solution Center In the HP Scanning dialog box select Picture Select Scan positives including 35 mm slides using the TMA If you want to preview the scanned picture select the Show Preview check box
15. edi ki i a ki nai 7 Make copleS we kaaa at ig da E LA dna fapitiattend ea ii 14 Share a scanned document or picture 00aa eva 14 Change scan SEtUNGS siiri iiei a i TA dk odd U De 15 Care and maintenance nn 16 Cleanthes anner g1a55 2 e ia ina sinka ana pa ponavadi 16 Clean the transparent materials adapter TMA an 16 Troubleshootindi zanki aii in ia ia nalili nite mel it ME aa ea 17 Scanner installation or setup problems nn 17 Scanner initialization or hardware problems 18 Product SUPPOFf oo dada iiinn iieiaeie VA RELE AVE A vna EVE didaa 20 Accessibility WebSite msr a e di matin a dn e nine 20 HP Scanjet Web Site riisiin nrun iea da ANA Pada dvd 20 Support proces Saian ii teri eda da dra ali O NA Go 20 Regulatory information and product specifications 22 Scanner specifications siisii ea dk va ka dd A ik da G 22 Transparent materials adapter TMA specifications 22 Environmental Specifications 0aekaka aka 23 1 4 How to use the scanner This manual describes how to use the HP Scanjet 4800 series scanner and its accessories resolve installation problems and reach customer support Scanner setup and initialization To set up your scanner and install the scanning software see the setup poster shipped with your scanner Where to get additional information
16. ents Instructions for using the front panel buttons are located in this manual For more advanced functions see the onscreen Help in HP Solution Center User s Manual Chapter 1 Scan from the HP Solution Center Scan from the HP Solution Center when you want more control during the scanning process such as when you want to preview the image before the final scan use more advanced features or change scan settings To start the HP Solution Center 1 Do one of the following a On the Windows desktop double click the HP Solution Center icon b On the taskbar click Start point to Programs or All Programs point to HP and then click HP Solution Center 2 Ifyou have installed more than one HP device click the tab for the scanner The HP Solution Center shows only the functions settings and support options that are appropriate for the selected HP device Scan from other software programs You can scan an image directly into one of your software programs if the program is TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan or Import New Object If you are unsure whether the program is compliant or what the option is see the documentation for that program Scan pictures and documents Use the Scan button to scan pictures or documents quickly e Select original type document or picture e Scan pictures e Scan documents Select original type document or picture You hav
17. f possible Make sure that the USB cable is connected to the back of the scanner correctly The USB symbol on the end of the cable the connector should be facing up When connected correctly the USB connector will feel slightly loose When connected incorrectly the USB plug will feel overly tight Try connecting the USB cable to a different USB port on your computer Test the scanner hardware If you think that the scanner has a hardware problem verify that the cables are firmly connected to the scanner the computer and the power source If the cables are 18 HP Scanjet 4800 series correctly connected verify that the scanner is turned on and then test the scanner by using the following procedure 1 Disconnect the USB cable and power cable from the scanner 2 Reconnect the USB cable and power cable to the scanner The carriage on the scanner will move forward and backward approximately 25 mm 1 inch and the lamp will turn on If the carriage does not move and the scanner lamp does not turn on a problem might exist with the scanner hardware See Product support Scanner has stopped working properly If the scanner stops scanning complete the following steps in order After each step start a scan to see if the scanner is working If the problem continues proceed with the next step 1 A cable might be loose Ensure that both the USB cable and power cable are securely connected 2 Unplug the power cable from the po
18. ive light shield to cover the IZ remaining area in the in the negative holder if you are scanning fewer than the maximum number of negative frames with the TMA This ensures that no extra light leaks into the scan Snap shut any open doors on the template Place the template on the scanner glass and close the scanner lid Align the arrow on the template with the corner reference mark on the scanner bed Press the Scan Film button Blog on the scanner or click Scan Film in HP Solution Center Select Picture Select Scan negatives using the Transparent Materials Adapter TMA If you want to preview the scanned picture select the Show Preview check box on the screen or begin the scan from HP Solution Center Click Scan Follow the instructions on the screen to finish scanning The scan is sent to the destination selected in the HP Scanning dialog box When finished remove the negatives from the template Replace the TMA cover inserting the hooks into the openings in the lid before Snapping the cover latch closed at the top Tips for scanning transparent items User s Manual To scan items larger than those that the transparent materials adapter TMA accepts place the transparency on the scanner glass place a white sheet of paper on top of the transparency and then scan as usual When scanning a 35 mm slide or negative the scanner software automatically enlarges the image to approximately 10 cm x 15 cm 4 x 6 inches
19. l Settings The E mail Settings dialog box appears Select the e mail program that you want to use and then click OK A Note To change the e mail program open the HP Solution Center Change scan settings You can change many scan settings from the HP Solution Center including e Button settings for the scanner front panel e Settings for the HP Solution Center scan buttons e Scan preferences such as automatic exposure For details about changing settings see Change scan settings in the HP scanning device onscreen Help For more information about the onscreen Help see How to use the HP Image Zone software User s Manual 15 2 Care and maintenance Occasional cleaning of your scanner helps ensure higher quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary Forall care and maintenance procedures required for the scanner please see the Care and maintenance section for your scanner in the onscreen Help In HP Solution Center click Help and then select the Help section for your scanner model Routine cleaning and maintenance should include cleaning the scanner glass and the transparent materials adapter TMA Caution Avoid placing items that have sharp edges in the scanner Doing so can damage the scanner Before placing an item on the scanner glass make sure that the item does not contain wet glue correction flui
20. less otherwise noted are located inside the back cover of this user manual Ey Note The support telephone numbers that are current as of this publication User s Manual 21 Regulatory information and product specifications This section contains regulatory information and product specifications for the HP Scanjet 4800 series scanner and accessories Scanner specifications Name Description Scanner type Flatbed with transparent materials adapter TMA Size HP Scanjet 4850 505 mm x 300 mm x 100 mm 19 88 x 11 81 X 3 94 inches HP Scanjet 4890 505 mm x 300 mm x 107 mm 19 88 x 11 81 x 4 21 inches Weight HP Scanjet 4850 4 66 kg 10 25 Ibs HP Scanjet 4890 5 19 kg 11 42 Ibs Scanning element Charged coupled device Interface USB 2 0 Hi Speed Optical resolution 4800 x 9600 dpi hardware Selectable resolution 12 dpi to 999 999 enhanced dpi at 100 percent scaling AC line voltage 100 240V 50 60 Hz Power consumption and regulatory information For power consumption data information on power supplies and regulatory information see the regulatory_supplement htm file on the HP Image Zone software CD D Your HP scanner is ENERGY STARE compliant As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets the ENERGY STAR amp guidelines for energy efficiency Transparent materials adapter TMA specifications 22 Na
21. me Description Media types Four 35 mm slides or one 35 mm negative strip for HP Scanjet 4850 HP Scanjet 4800 series continued Name Description Up to sixteen 35 mm slides 30 negative frames 6 medium format film or 1 large format film for HP Scanjet 4890 Media capacity Slide 1 05 mm to 3 26 mm thick and 49 8 mm to 50 8 mm on any side Size 287 mm x 84 mm x 50 mm 11 3 x 3 3 x 1 97 inches Power requirements Power consumption and regulatory information 24 Volts 20mA max For power consumption data information on power supplies and regulatory information see the regulatory_supplement htm file on the HP Image Zone software CD Environmental specifications Name Description Temperature Operating the scanner and TMA 10 to 35 C 50 to 95 F Storage 40 to 60 C 40 to 140 F Relative humidity Operating the scanner and TMA 15 percent to 80 percent noncondensing 10 to 35 C 50 to 95 F Storage up to 90 percent at 0 to 60 C or 32 to 140 F User s Manual 23 Chapter 5 24 HP Scanjet 4800 series
22. mputer in that order USB cable The USB cable is connected between the scanner and the computer e Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner e Ensure that the USB cable is securely connected between the scanner and the computer For additional USB troubleshooting information see www hp com support select your country region and then use the search tool to find USB troubleshooting topics TMA cable The TMA cable is connected between the TMA in the scanner lid and the scanner base e Ensure the cable is securely connected in the back of the scanner e Ifthe connection is good the blue LED on the top of the scanner lid will be ON Scanner initialization or hardware problems This section contains solutions for initialization and hardware problems Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner use the following procedure OO eS a Close the HP Image Zone software if itis open Disconnect the cable that connects the scanner to the computer Turn the power switch on the back of the scanner to OFF Turn the computer off wait 60 seconds and then turn the computer on again Turn the power switch on the back of the scanner to ON Reconnect the cable that connects the computer and the scanner use a different USB port on the computer i
23. p of the slides pointing up and with the front of the slides facing you Close the scanner lid 1999 Note Make sure thatthe slides are flat and do not overlap Do not press Ez the Scan Film button until the slides are loaded and the lid is closed Press the Scan Film button on the scanner or click Scan Film in HP Solution Center In the HP Scanning dialog box select Picture Select Scan positives including 35 mm slides using the TMA If you want to preview the scanned picture select the Show Preview check box on the screen or begin the scan from HP Solution Center Click Sean Follow the instructions on the screen to finish scanning The scan is sent to the destination selected in the HP Scanning dialog box When finished remove the slides Place the negative strip holder back into the scanner lid for convenient storage and then replace the TMA cover Scan negatives HP Scanjet 4850 To scan 35 mm negatives use the negative strip holder The negative strip holder is stored within the slide holder that is part of the built in transparent materials adapter TMA HP Scanjet 4800 series m Note You mustuse the negative strip holder to scan 35 mm negatives Always return the negative strip holder to its storage place inside the slide holder in the scanner lid when done Before you begin Check the model number on the scanner lid The steps below are for the HP Scanjet 4850 If you are using an HP
24. upport technician E mail support is available in the languages listed at that Web site If you are a customer in the United States go to step 5 Otherwise contact your local HP dealer If your scanner has a hardware failure take it to your local HP dealer for a solution Service is free during your scanner s limited warranty period After the warranty period the dealer will quote a service charge Contact the HP Product Support Center for support by phone Please consult the following Web site to check the details and conditions of phone support in your country region www hp com support As a part of HP s continuing efforts to improve phone support information services we advise you to check the HP Web site on a regular basis for new information regarding service features and delivery If you cannot solve the problem by using the above options call HP HP Scanjet 4800 series while you are in front of your computer and scanner For faster service please be prepared to provide the following information the scanner model number located on the scanner the scanner serial number located on the scanner lt the computer operating system the version of the scanner software located on the scanner s CD label messages displayed at the time the situation occurred The applicable conditions for HP phone support are subject to change without notice Telephone support is free from the date of purchase for the period specified un
25. wer source wait 60 seconds and then plug it back in 3 Reboot your computer 4 A software conflict might exist on your computer You might need to uninstall and then reinstall the scanner software a Click Start click Settings and then click Control Panel in Windows XP click Start and then click Control Panel b Click Add Remove Programs in Windows XP this is called Add or Remove Programs and then select the HP Scanjet software c Click Remove d Click Add Remove Programs in Windows XP this is called Add or Remove Programs and then select the HP Image Zone software e Click Remove 5 Reinstall using the HP Image Zone software CD that came with your scanner When you insert the CD an installation interface launches automatically Choose the HP Image Zone software to install If the scanner still does not work visit www hp com support or contact HP Customer Support Additional troubleshooting information If you have the HP Image Zone software installed you can use the onscreen Help to solve other problems with the scanner To gain access to the Help open HP Solution Center click Help and then click HP Scanjet 4800 series scanner Help The Help system provides information about the HP Scanjet 4800 series scanner hardware as well as information about the HP Image Zone and HP Scanning software itself Also see Scan troubleshooting in the general Troubleshooting and support section of the Help User s Manual 19 4 Pro
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