Grandstream Networks ADAPTER GXP2020 User's Manual
Contents
1. ndstrearn Innovative IP Voice amp Video Grandstream Networks Inc GXP2020 6 line SIP Enterprise Phone GXP2020 User Manual www grandstream com Firmware Version 1 1 4 3 support grandstream com TABLE OF CONTENTS GXP2020 USER MANUAL EG EEE INSTALLATION ne NO QN HIR CRANE RE OM NINE EQUIPMENT PACKAGING rnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnennnennnennne CONNECTING YOUR PHONE ceeee II emen mene ene rene rst rre eser rsen EGEN SAFETY COMPLIANCES ecceceececceceeeueceeceeeeeeeceeeeeneeaeseeseeneeeeeeneeneeeeseeneeaeenens VV AR RAINY sr PRODUCT OVERVIEW Lune USING THE GXP2020 SIP ENTERPRISE PHONE een GETTING FAMILIAR WITH THE LCD seem Immer mener MAKING PHONE CALLS isuactozui sacco taa nomea cm Ente son Uno centiudensuiindsceuneedecsmedeseats Handset Speakerphone and Headset Mode essusss Multiple SIP Accounts and Lines esses COT ICUNO Ga SEE 0007 Making Calls using IP Addresses rrrrrrrrrrrrrnnnnrrrrrrrrrrnnnnsrrrrrrrrnnnnsennrsen Quick IP Call Mode sssssssssssesseenn nennen nn narr nsn ahh seins sonans ANSWERING PHONE CALLS cccceeeceeeceeeceeeceeecaeecaeecaeecaeeeeeeceeeceeeceeeceeeseeesneees 16 17100 OE EE DONE DSU AME TN 5 Way CONPCLCNCING sceccecccccccesseceecccesscsaeeeeeeecessssaseeeceeeeeesssssaaeeseessaaas Check Voice2. SIP 2 0 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record and SRV DHCP both client and server PPPoE TFTP NTP Telnet and TLS Superb Audio Quality Advanced Digital Signal Processing DSP Silence suppression VAD CNG AGC Network Interfaces Dual 10 100mbps Ethernet ports 2 USB 2 0 host ports headset jack RJ11 and 2 5mm jack Feature Rich Traditional voice features including caller ID call waiting hold transfer forward block autodial off hook dial and click to dial PPP Advanced Features Multi line support with dual color LED multi party conferencing line extension interface large back lit graphic LCD 5 navigation keys eleven 11 dedicated buttons for hold send speakerphone headset transfer conference for up to 4 parties mute message Do not disturb phone book intercom paging Pr Advanced Functionality Custom down loadable ring tones SRTP SIP over TLS pending multi language support and XML enabled 3 adjustable positioning angles wall mountable AES encryption Table 3 GXP2020 Hardware Specifications LAN Interface Ethernet ports Two 2 10 100 Mbps Full Half Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display 320X160pixels 2000000000000 Expansion Module Support Yes pending 00000000000 Headset Jack 2 5mm headset port and RJ11 jack LED 13 LED with dif
3. Canceling establishing conference call fafter pressing the CONF button a user decides not to conference anyone press CONF again or the original LINE button This will resume two way conversation 3 End Conference Press HOLD to end the conference call and put all parties on hold To speak with an individual party select the corresponding blinking LINE CHECK VOICE MESSAGES MESSAGE WAITING INDICATOR The blinking red MWI Message Waiting Indicator indicates a message is waiting Press the MSG button to retrieve the message An IVR will prompt the user through the process of message retrieval Press a specific LINE to retrieve messages for a specific line account NOTE e Each line has a separate voicemail account Each account requires a voicemail portal number to be configured in the voicemail user id field e Tocheck which line account has a message 1 press the message button this always checks the primary account 2 check each line for stutter tone or 3 check missed calls using the menu ASTERISK BUSY LAMP FIELD The seven multi functional buttons can be configured for Asterisk Busy Field function with a specified account When Asterisk BLF is configured on one of the multi functional buttons the Speed Dial function will work when it that line is not in use Grandstream Networks Inc GXP 2020 User Manual Page 17 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Chien Innovative CALL FEATURES The GXP2
4. Press Menu button to exit the mode Diagnostic Mode All LEDs will light up Press any key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit the diagnostic mode Press to return to the main menu Display Reboot Press Menu button to reboot the device Display Exit Press Menu button to exit the menu Grandstream Networks Inc GXP 2020 User Manual Page 20 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Figure 7 Key Pad GUI Call Flow Menu Call History Status Phone Book Instant Messages Direct IP Call Preference Config Factory Functions Reboot Exit Call History Received Calls Dialed Calls Missed Calls Back Phone Book ndstream Innovative IP Voice amp Video Any of previous menu Back Clear All New Entry New Entry Back Instant Messages Back Clear All Preference Do NOT Disturb Ring Tone Ring Volume Download SCR XML Erase Custom SCR Config Grandstream Networks Inc SIP Audio Upgrade Factory Reset Back Factory Functions Ethernet Loopback Audio Loopback Network pe Name Number Account Confirm Add Cancel amp Return Do NOT Disturb Enable DND Disable DND Back Ring Tone Default Ring Ring 1 Ring 2 Ring 3 Back SIP Primary A C ONLY pr SIP Proxy Outbound Proxy SIP User ID SIP Auth
5. an entry by pressing the MUTE DEL button The phone automatically exits MENU mode with an incoming call the phone is off hook or the MENU mode if left idle for 20 seconds Press the MENU button to enter the key the Key Pad Menu The menu options available are listed in table 8 Table 9 Key Pad Configuration Menu Call History Displays histories of incoming dialed and missed calls Status Displays the network status account statuses software version and MAC address of the phone Phone Book Displays the phonebook Instant Messages Goes to voice messages Direct IP call Displays the IP call options menu Preference Displays preference menu Here ring tones ring volume and XML screen settings can be modified Config Display configuration menu Here network SIP and audio settings can be modified The FACTORY RESET function is stored here too Factory Functions Extra diagnostic tools reside here Reboot Makes the phone reboot itself Exit Exit from this menu Display Preference Press Menu button to enter this sub menu including e Do NOT Disturb DND Do NOT Disturb function could be turned on or off in the DO NOT Disturb menu Ring Tone Choose different ring tones in the Ring Tone menu Ring Volume Press Menu button to hear the selected ring volume press or to hear and adjust the ring tone volume Download SCR XML The phone will download the custom idle screen if available Erase Custom SCR C
6. automatically call the assigned extension Note The multi functional buttons will function as LINE keys when all six primary lines are busy The LED will flash indicating the incoming call Press the button to pick up the call If any one of the 7 functions keys is associated with a call the speed dial BLF function will not work For example When first multi functional button is in use it cannot be used for speed dial BLF Grandstream Networks Inc GXP 2020 User Manual Page 14 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I MAKING CALLS USING IP DDRESSES Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e both phones have public IP addresses or e both phones are on a same LAN VPN using private or public IP addresses or e both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow these steps 1 Press MENU button to bring up MAIN MENU Select Direct IP Call using the arrow keys Press OK to select Input the 12 digit target IP address Please see example below Press OK key to initiate call va poop To make a quick IP call please see next section For example If the target IP address is 192 168 1 60 and the port is 5062 e g 192 168 1 60 5062 input the following 192 168 1 60 5062 The start ke
7. incoming calls Disable Call Default is No If set to Yes the call waiting will be disabled Waiting Use Quick IP Dial an IP address under the same LAN VPN segment by entering the last octet in the IP Call Mode address In the Advanced Settings page there is an option Use Quick IP call mode Default setting is No When set to YES and ZXXX is dialed where X is 0 9 and XXX 2 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading O is not required but OK See Quick IP Call Mode for details Lock keypad If set to Yes the configuration changes via keypad are disabled update Grandstream Networks Inc GXP 2020 User Manual Page 26 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Chien Innovative INDIVIDUAL ACCOUNT SETTINGS The GXP2020 has 6 line appearances each with an independent SIP account Each SIP account requires its own configuration page Their configurations are identical Table 13 SIP Account Configuration Page Definitions Account Active Account Name SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Name Use DNS SRV User ID is Phone Number SIP Registration Un register on Reboot Register Expiration Local SIP Port Grandstream Networks Inc This field indicates whether the account is active The default value for the primary account A
8. server 2 The PC running the TFTP server and the GXP2020 should be in the same LAN segment 3 Go to File gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit User can also choose to download the free HTTP server from http httpd apache org or use Microsoft IIS web server NOTE e When GXP2020 phone boots up it will send TFTP or HTTP request to download configuration file cfg000b82xxxxxx where 000b82xxxxxx is the MAC address of the GXP2020 phone This file is for initial provisioning purpose only e For normal TFTP or HTTP firmware upgrades the following error messages in a TFTP or HTTP server log can be ignored TFTP Error from IP ADRESS requesting cfq000b82023d04 File does not exist Configuration File Download CONFIGURATION FiLE DOWNLOAD The GXP2020 can be configured via Web Interface as well as via Configuration File through TFTP or HTTP Upgrade Server is the TFTP or HTTP server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in
9. the future digit numeric numbers i e P2 is associated with Admin Password in the ADVANCED SETTINGS page For a detailed parameter list please refer to the corresponding configuration template of the firmware Once the GXP2020 boots up or re booted it will request a configuration file named cfgx ooooooXxxx where xxxxxxxxxxxx is the MAC address of the device i e cf9000b820102ab The configuration file name should be in lower cases MANAGING FIRMWARE AND CONFIGURATION FiLE DOWNLOAD When Automatic Upgrade is set to Yes a Service Provider can use P193 Auto Check Interval in minutes default and minimum is 60 minutes to have the devices periodically check for upgrades at pre scheduled time intervals By defining different intervals in P193 for different devices a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time Grandstream Networks Inc GXP 2020 User Manual Page 31 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I Restore Factory Default Setting WARNING Restoring the Factory Default Setting will delete all configuration information of the phone Please backup or print all the settings before you restoring factory default settings Grandstream IS not responsible for restoring lost parameters and cannot connect to your VolP service provider DIRECTIONS FOR RESTORATION Disconnect network cable and power cycle the unit before resetting factory default
10. 0 x10ms frames for G 723 it is 32 x30ms frames for G 729 G 728 64 x10ms and 64 x2 5ms frames respectively Please be careful when editing these parameters Adjusting these parameters will also change the dynamic jitter buffer The GXP2020 has a patent dynamic jitter buffer handling algorithm The jitter buffer range is 20 200 ms Grandstream recommends using the default settings provided Grandstream does not recommend adjusting these parameters if you are an average user Incorrect settings will affect the voice quality Please refer to the Codec FAQ at http www grandstream com FAQ FAQ Codec pdf for more technical detail Layer 3 QoS This field defines the layer 3 QoS parameter It is the value used for IP Precedence or Diff Serv or MPLS Default value is 48 Layer 2 QoS This contains the value used for layer 2 VLAN tag Default setting is blank No Key Entry Default is 4 seconds Timeout Grandstream Networks Inc GXP 2020 User Manual Page 24 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Use as Dial Key Local RTP port Use Random Port Keep alive interval Use NAT IP STUN Server Firmware Upgrade Via TFTP Server Via HTTP Server Automatic Upgrade Phonebook XML Gin Innovative I This parameter allows users to configure the key as the Send or Dial key If set to Yes the key will immediately send the call In this case this key is essentially equivalent to the Re D
11. 020 supports traditional and advanced telephony features including caller ID caller ID w name call forward transfer park hold as well as intercom paging and BLF Table 8 GXP2020 Call Features Key Call Features 30 Block Caller ID for all subsequent calls 31 Send Caller ID for all subsequent calls 67 Block Caller ID per call 82 Send Caller ID per call 70 Disable Call Waiting per Call T1 Enable Call Waiting per Call 72 Unconditional Call Forward Dial 72 for a dial tone Dial the forwarding number followed by Wait for dial tone LCD will display Call FWD Activated 73 Cancel Unconditional Call Forward dial 73 and get the dial tone then hang up LCD will display Call FWD Activated 90 Busy Call Forward Dial 90 for a dial tone Dial the forwarding number followed by Wait for a dial tone Hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up 92 Delayed Call Forward Dial 92 for a dial tone Dial the forwarding number followed by Wait for a dial tone Hang up LCD will display Call FWD Activated 93 Cancel Delayed Call Forward Dial 93 for a dial tone then hang up CusTOMIZED LCD SCREEN amp XML With its graphical LCD screen soft keys and XML support the GXP2020 is a highly customizable phone XML is used to communicate between web servers and the GXP2020 to dynamically update the phone s phonebook
12. E to place or receive another call Call Waiting tone stutter tone audible when line is in use MUTE DELETE 1 Press the MUTE button to enable disable muting the microphone 2 The Line Status Indicator will show LINEx SPEAKING or LINEx MUTE to indicate whether the microphone is muted CALL TRANSFER GXP2020 supports both blind and attended or supervised transfer 1 Blind Transfer Press TRNF button then dial the number and press the SEND button to complete transfer of active call 2 Attended or Supervised Transfer Press LINEx button to make a call and automatically place the ACTIVE LINE on HOLD Once the call is established press TRNF key to transfer the call and hang up NOTE To transfer calls across SIP domains SIP service providers must support transfer across SIP domains Blind transfer will usually use the primary account SIP profile Grandstream Networks Inc GXP 2020 User Manual Page 16 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I 5 Way CONFERENCING The GXP2020 can host conference calls and supports 5 way conference calling 1 Initiate a Conference Call Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button Repeat step 2 and 3 for all parties that you want to join the conference This can be done at any time thus also if an 2 Cancel Conference
13. E fields are set 2 Static IP mode configure all of the following fields IP address Subnet Mask Default Router IP address DNS Server 1 primary DNS Server 2 secondary These fields are set to zero by default These options are used to assign a function to the corresponding multi purpose key Options available are Speed dial Asterisk BLF Presence Watcher and Eventlist BLF Each function is connected to one of the 6 accounts and has a target user ID This parameter controls the date time display according to the specified time zone This parameter controls time displayed in daylight savings time or not If set to Yes then the displayed time will be 1 hour ahead of normal time LCD time display in 12 hour or 24 hour format Choose one of the following formats e Year Month Day e Month Day Year e Day Month Year GXP 2020 User Manual Page 23 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Chien Innovative Advanced User configuration includes not only the end user configuration but also advanced configuration such as SIP configuration Codec selection NAT Traversal Setting and other miscellaneous configuration Table 12 Advanced User Configuration Page Definitions Admin Password Silence Suppression Voice Frames per TX Administrator password Only the administrator can configure the Advanced Settings page Password field is purposely blank for security reasons after clicking update a
14. Enter the phone number e Press the SEND key or press the DIAL soft key 2 REDIAL To redial the last dialed phone number When redialing the phone will use the same SIP account as was used for the last call Thus when the third SIP account was made for the last call call attempt the phone will use the third account to redial e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone the corresponding LED will be red e Press the SEND button or press the REDIAL soft key 3 CALL RETURN To call the last phone number that called your phone When returning a call the phone will use the same SIP account as the call was made to Thus when returning a call made to the third SIP account the phone will use the third SIP account return the call Grandstream Networks Inc GXP 2020 User Manual Page 13 of 32 Firmware 1 1 4 3 Last Updated 06 2007 hiss Innovative i Hand free option 1 Press the CALL RETURN soft key ii Hand set option 1 Take the Handset off hook 2 Press the CALL RETURN soft key 4 USING THE CALL HISTORY To call the a phone number in the phone s history When using the call history the phone will use the same SIP account as was used for the last call call attempt Thus when returning a call made to the third SIP account the phone will use the third SIP account return the call e Press the MENU button to bring up the Main Menu e Select Call History and then Received C
15. ID SIP Password Save Cancel Audio Select PCMU Select PCMA Select G 723 1 Select G 729 A B Select GSM Cancel Upgrade TFTP Server HTTP Server Save and use TFTP Save and use HTTP Cancel Keypad LED Diagnostic Mode Back GXP 2020 User Manual Firmware 1 1 4 3 Diagnostics Page 21 of 32 Last Updated 06 2007 Chien Innovative CONFIGURATION WITH WEB BROWSER The GXP2020 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft s IE or Mozilla Firefox ACCESS THE WEB CONFIGURATION MENU To access the phone s Web Configuration Menu e Connect the computer to the same network as the phone e Make sure the phone is turned on and shows its IP address e Start a Web browser on your computer e Enter the phone s IP address in the address bar of the browser e Enter the administrator s password to access the Web Configuration Menu The Web enabled computer has to be connected to the same sub network as the phone This can easily be done by connecting the computer to the same hub or switch as the phone is connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the phone using the PC port on the phone N If the phone is properly connected to a working Internet connection the phone will display its IP address This address has
16. Last Updated 06 2007 Chien Innovative Software Upgrade amp Customization Software or firmware upgrades are completed via either TFTP or HTTP The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP To upgrade via TFTP or HTTP select TFTP or HTTP upgrade method Upgrade Server needs to be set to a valid URL of a HTTP server Server name can be in either FQDN or IP address format Here are examples of some valid URLs e firmware mycompany com 6688 Grandstream 1 0 0 18 168 75 215 189 There are two ways to set up the Upgrade Server to upgrade firmware Key Pad Menu and Web Configuration Interface KEY PAD MENU To configure the Upgrade Server via Key Pad Menu options select Config from the Main Menu then select Upgrade Under this sub Menu user can edit Upgrade Server in either an IP address format or FQDN format Choose Save and use TFTP or Save and use HTTP to select upgrade method Select Reboot from the Main Menu to reboot the phone WEB CONFIGURATION INTERFACE To configure the Upgrade Server via the Web configuration interface open the web browser Enter the GXP2020 IP address Enter the admin password to access the web configuration interface In the ADVANCED SETTINGS page enter the Upgrade Server s IP address or FQDN in the Upgrade Server field Select TFTP or HTTP upgrade method Update the change by clicking
17. Messages Message Waiting Indicator Asterisk Busy Lamp FICIO 1 cccccseeecccsneeeecsaeecesaueeeesaneseessneeessaenessananes CALE FEATURE Gorres eai ne cocus iupra Serpe in decus es nga dau dec crdS n eu dus uS CUSTOMIZED LCD SCREEN amp XML eseeeesseeseeeeenenne enne XML Phonebook eesssseiiiissesiiss sees esee ENEA IESE E sna NEL saa sans saa sanas aan na Customizable Idle Screen and Soft buttons ssssssesuuusl CONFIGURATION GUIDE reennnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnenr CONFIGURATION WITH KEY PAD 20ssccceceeeceeesseececceceeeeeesseceeeeeeaeneeeeeeeeeeeaaes CONFIGURATION WITH WEB BROWSER cccccccssssssececeeeeeseeesseceeeeeeeeaeeeeeeeeeeeaans Access the Web Configuration Menu rrrrrrvrrrrrnnnnrrrrrvrrrrnnnerrrrrrrnnrnnnserr B DH m o Individual Account Settings cccccccccssseeseeecccsssseseeeccesssssaeeeeeeecessssseneseeees Saving the Configuration Changes sessi seen Rebooting the Phone Remotely sees SOFTWARE UPGRADE amp CUSTOMIZATION esee FIRMWARE UPGRADE THROUGH TFTP HTTP sccccccecceessseceeeeeeeeaeseeeeees FAFO Web Configuration Interface ccccccccccssecsecccesessseeeeseecesssssaseeeeessssssaaneesesees NEA PSTN CONFIGURATION FILE DOWNLOAD mummsrrrnnnnrrnvvnnnr
18. NG comfort noise generation ANG automatic gain control Acoustic Echo Cancellation AEC with Acoustic Gain Control AGC for Speakerphone mode Support side tone Adaptive jitter buffer control patent pending and packet delay amp loss concealment ve K K K ZK K K K E Intuitive graphic user interface GUI downloadable phone book XML LDAP support for anonymous call using privacy header MLS multi language support Voice mail indicator downloadable custom ring tones call hold call transfer attended blind call forward call waiting caller ID mute redial call log caller ID display or block Do Not Disturb DND and volume control Multi party conferencing up to 5 dial plans off hook auto dial auto answer early dial and speed dial r ew ew ewe ew ew ew ew ew we eee em em wm wm em ew ew ew ewe ew ew ew ew ew we eee wm wm wm ooo Via keypad LCD Web browser or secure AES encrypted central configuration file manual or dynamic host configuration protocol DHCP network setup Support NAT traversal using IETF STUN and Symmetric RTP Support for IEEE 802 1p Q tagging VLAN Layer 3 TOS Support firmware upgrade via TFTP or HTTP Support for Authenticating configuration file before accepting changes User specific URL for configuration file and firmware f
19. ONFIGURATION LOGIN PAGE SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE SCREENSHOT OF STATUS CONFIGURATION PAGE STATUS CONFIGURATION PAGE DEFINITIONS SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE SCREENSHOT OF SIP ACCOUNT CONFIGURATION SCREENSHOT OF SAVED CONFIGURATION CHANGES SCREENSHOT OF REBOOT PAGE 9o DM A Ur od c m gt Grandstream Networks Inc GXP 2020 User Manual Page 3 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I Welcome Your Grandstream GXP2020 features a new sophisticated design and is very easy to use The GXP2020 combines advanced feature functionality with the latest technology to offer excellent audio quality ease of use expandability and broad interoperability with 9 party SIP platforms It is ideal for the enterprise customer This 6 line enterprise SIP phone offers more advanced functionality than the GXP2000 It features a larger graphical LCD display four 4 XML programmable soft keys seven 7 programmable hard keys 5 way conferencing and three 3 adjustable positioning angles The GXP2020 also offers dual 10 100Mbps auto sensing Ethernet ports with integrated P o E secure central configuration with AES encryption and support for a broad range of voice codecs Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Pl
20. alls Missed Calls or Dialed Calls depending on your needs e Select phone number using the arrow keys e Press OK to select e Press OK again to dial 5 USING THE PHONEBOOK Calling a phone in from the phone s phonebook Each entry in the phonebook can be attached to an individual SIP account The phone will use that SIP account to make the phone call e Goto the phonebook by i Pressing the phonebook button bottom left hand side of phone or li Pressing the DOWN arrow key or ii Pressing the menu button and Selecting Phone book and Press MENU e Select the phone number by using the arrow keys e Press OK so select e Press OK again to dial 6 PAGING INTERCOM The paging intercom function can only be used if the SERVER PBX supports this feature and both the phones and PBX are correctly configured e Take the Handset SPEAKER Headset off hook e Select the LINE key associated with account e Press OK key to display LCD LINEx PAGE USING e Dial the phone number you want to Page Intercom e Press SEND key NOTE Dial tone and dialed number display occurs after the handset is off hook and the line key is selected The phone waits 4 seconds by default no key entry timeout before sending and initiating the call Press the SEND button to override the 4 second delay SPEED DIAL The seven multi functional buttons located on the right hand side of the phone can be configured for speed dial Press the speed dial button to
21. and idle screen logo and functions XML PHONEBOOK The Grandstream GXP2020 enables you to easily share and maintain a phonebook through the web The XML phonebook must be stored on a web server For more information on how to setup the phone to download the phonebook please see the Configuration with Web Browser For more information on how to create a downloadable XML phonebook detailed information and configuration guides are located on the website in the GXP tab http www grandstream com resources html CUSTOMIZABLE IDLE SCREEN AND SOFT BUTTONS The GXP2020 also allows you to customize the idle screen using your own logo on the display of the phone instead of the Grandstream logo In addition to the logo you can reprogram the soft keys on the GXP2020 for your own customized applications For more information about creating a custom idle screen and or reprogramming the soft keys please visit our website at htto Avww grandstream com resources html Grandstream Networks Inc GXP 2020 User Manual Page 18 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I CONFIGURATION GUIDE The GXP2020 can be configured in two ways Firstly using the Key Pad Configuration Menu on the phone secondly through embedded web configuration menu CONFIGURATION WITH KEY PAD To enter the MENU press the round button Navigate the menu by using the arrow keys up down and left right Press the OK button to confirm a menu selection delete
22. ccount 1 is Yes The default value for the other two accounts is No The name associated with each account displayed on LCD SIP Server s IP address or Domain name provided by VoIP service provider IP address or Domain name of Outbound Proxy Media Gateway or Session Border Controller Used for firewall or NAT penetration in different network environment If the system detects symmetric NAT STUN will not work ONLY outbound proxy can provide solution for symmetric NAT User account information provided by VoIP service provider ITSP either an actual phone number or formatted like one SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from SIP User ID SIP service subscriber s account password for GXP2020 to register to SIP servers of ITSP SIP service subscriber s name that is used for Caller ID display Default is No If set to Yes the client will use DNS SRV to look up server If the phone has an assigned PSTN telephone number this field should be set to Yes Otherwise set it to No If Yes is set a user phone parameter will be attached to the From header in SIP request This parameter controls sending REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information will be cleared on reboot This parameter allows user to specify the time frequency in minutes that GXP2020
23. e Gin Innovative I This parameter sets the payload type for DTMF using RFC2833 Default is 101 The IP address or URL of System log server This feature is especially useful for ITSPs Select the ATA to report the log level Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e Ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GS LOG device MAC adaress error code error message For example May 19 02 40 38 192 168 1 14 GS LOG 00 0b 82 00 a1 be 000 Ethernet link is up This parameter defines the URI or IP address of the NTP Network Time Protocol serve It is used to display the current date time Caller ID must be configured Select a Distinctive Ring Tone 1 through 3 for a particular Caller ID The GXP will ONLY use selected ring tones for particular Caller IDs For all other calls the GXP will use System Ring Tone When selected and no Caller ID is configured the selected ring tone will be used for all
24. ease do not use a different power adaptor with the GXP2020 as it may cause damage to the products and void the manufacturer warranty e This document is contains links to Grandstream GUI Interfaces Please download these examples http www grandstream com user_manuals GUI GUI_GXP2020 rar for your reference e This document is subject to change without notice The latest electronic version of this user manual is available for download http www grandstream com user_manuals GXP2020 User Manual pdf e Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted Grandstream Networks Inc GXP 2020 User Manual Page 4 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Chien Innovative IP Installation EQUIPMENT PACKAGING The GXP2020 phone package contains 1 One GXP2020 Main Case 2 One Handset 3 One Phone Cord 4 One Universal Power Adaptor 5 One Ethernet Cable 6 One High Phone Stand 7 One Low Phone Stand 8 Two Wall Mount Spacers CONNECTING YOUR PHONE The connectors of the GXP2020 are located on the bottom of the device Figure 1 Connectors on the bottom of the GXP2020 TT ee EE LEE GXP Ext Headset and Connection handsetJet WAN LAN RJ 45 Power 10 100Mbps ports Jack Table 1 Definitions of the GXP2020 Connectors GXP Connects the GXP Ext directly to the GXP us
25. et to anonymous essentially blocking the Caller ID from displaying Default is No If set to Yes GXP2020 will automatically switch on speaker to answer the incoming call Set to Intercom Paging mode it will answer the call based on the SIP info header from the server The GXP2020 supports up to 5 different Vocoder types including G 711 a u also known as PCMU PCMA GSM G 723 1 G 729A B Configure Vocoders in a preference list that is included with the same preference order in SDP message Enter the first Vocoder in this list by choosing the appropriate option in Choice 1 Similarly enter the last Vocoder in this list by choosing the appropriate option in Choice 8 Jitter Buffer Delay is pre configured and can not be changed Default is Standard Choose the selection to meet special requirements from Soft owitch vendors SAVING THE CONFIGURATION CHANGES After the user makes a change to the configuration press the Update button in the Configuration Menu The LCD will then display the following screen to confirm saved changes Grandstream recommends to power cycle the IP phone after saving changes REBOOTING THE PHONE REMOTELY Press the Reboot button at the bottom of the configuration menu to reboot the phone remotely The LCD will then display the following screen to confirm reboot is underway Wait 30 seconds to log in again Grandstream Networks Inc GXP 2020 User Manual Page 29 of 32 Firmware 1 1 4 3
26. etworks Inc GXP 2020 User Manual Page 15 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I ANSWERING PHONE CALLS RECEIVING CALLS 1 Incoming single call Phone rings with selected ring tone The corresponding account LINE flashes red Answer call by taking Handset SPEAKER Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button 2 Incoming multiple calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone Next available lines will flash red as described in section 4 3 2 Answer the incoming call by pressing its corresponding LINE button The current active call will be put on hold 3 Paging Intercom Enabled Phone beeps once and automatically establishes the call via SPEAKER PBX or Server must also supports this feature Do Nor DISTURB 1 Press the DND button if you do not want to take a call This will send the caller directly to voicemail 2 Press the DND button to set phone to do not disturb icon will be on the screen The phone will not ring and send caller directly to voicemail See note above PHONE FUNCTIONS DURING A PHONE CALL CALL WAITING CALL HOLD 1 Hold Place a call on hold by pressing the HOLD button 2 Resume Resume call by pressing the corresponding blinking LINE 3 Multiple Calls Automatically place ACTIVE call on HOLD by selecting another available LIN
27. eueeeueeeueeeueeeuueeueeauueaneeneeaes 5 TABLE 2 GXP2020 KEY FEATURES IN A GLANCE i anunanvnnnnnvnnnnnnnnnnnnnnennnnnnnnnnnnnennennnnnnennnnnnennnnnnennnennennnnnnennnnnuenne 8 TABLE 3 GXP2020 HARDWARE SPECIFICATIONS 21 pa scoc ru atu sous a send dne c er ckDpPxE re p sp P dephdviedwasaebeuwcauverddeeses 8 TABLE 4 GXP2020 TECHNICAL SPECIFICATIONS ccieeseee e ne n nn ene nennen nne rne nne REA sre r esas en sana ananas 9 TABLE 5 LCD BUTTON DE PINION cmt NR 11 TE KNE NNN vr 11 TABLE 7 GXP2020 BUTTON DEFINITIONS uvanvvanevnnevanevnnevnnevnnennnnnnnennnnnnnnvnneraneranernnevnnernnevnnennnennnennnennnennnenune 12 TABLE 8 GAP2020 CALL FEATURES sees 18 TABLE 9 KEY PAD CONFIGURATION MENU i vauvranevnnevnnevnnernnevnnnnnnevnnennnnnnnnnnnernnernnernnevnnernnevnnennnennnennnennnennnenune 19 TABLE 10 DEVICE CONFIGURATION STATUS DEFINITIONS ccccccccccsceeseueseeueeuceueeeuueeuueeeueeeueeauueaueeaueeaeeeuaes 23 TABLE 11 DEVICE CONFIGURATION BASIC SETTINGS DEFINITIONS cccccecceecccecsuessueceueseuucsueeeueueuueeueeenees 23 TABLE 12 ADVANCED USER CONFIGURATION PAGE DEFINITIONS c cccccecceecceeceeeceuseuuceueeeueesuueeaueeaueeaeeenaes 24 TABLE 13 SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS cc ccccccesceesseuseuuseuueeuueeuueeueseuuueauueeueeaeeeaeeeuaes 27 GUI INTERFACE EXAMPLES GXP2020 USER MANUAL http www grandstream com user manuals GUI GUI GXP2020 rar SCREENSHOT OF C
28. ferent light pattern in dual color gr Power over Ethernet Built in auto sensing Cisco and IEEE 802 3af standard phone draws power from both spare lines or signal lines from Ethernet Universal Switching Input 100 240VAC 50 60Hz 000000000 Power Adaptor Output 5VDC 1200mA UL certified Dimension 251mm x202mm w x 77mm h sststs SsS Weight 1 66kg 3 64bs 000000000000 Temperature 32 104F 0 40C Humidity 10v amp 909 amp noncondening Compliance FCC CE C Tick Grandstream Networks Inc GXP 2020 User Manual Page 8 of 32 Firmware 1 1 4 3 Last Updated 06 2007 hiss Innovative Table 4 GXP2020 Technical Specifications Lines Protocol Support Device Management Audio Features Telephony Features Network and Provisioning Firmware Upgrades Advanced Server Features Security Grandstream Networks Inc 6 direct lines with independent SIP accounts 7 programmable speed dial keys 4 XML programmable soft keys Support SIP 2 0 TCP UDP IP PPPoE RTP RTCP SRTP by SDES HTTP ARP RARP ICMP DNS DHCP NTP SNTP TFTP SIMPLE PRESENCE protocols Support multiple SIP accounts and up to 11 media channels concurrently Support SIP PUBLISH method RFC 3903 SIP Presence package RFC 3856 3863 for use of 7 MFKs SIP Dialog package RFC 4235 Support for SIP MESSAGE method RFC 3428 Stores up to 100
29. ial key If set to No the key is included as part of the dial string This parameter defines the local RTP RTCP port pair used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port value for RTP and the port value 1 for its RTCP channel 1 will use port value 2 for RTP and port value 3 for its RTCP The default value is 5004 This parameter when set to Yes will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXP2020s are behind the same NAT Default is No This parameter specifies how often the GXP2020 sends a blank UDP packet to the SIP server in order to keep the hole on the NAT open Default is 20 seconds NAT IP address used in SIP SDP message Default is blank IP address or Domain name of the STUN server STUN resolution result will display in the STATUS page of the Web UI This radio button will enable GXP2020 to download firmware or configuration file through either HTTP or local TFTP server Choices are mutually exclusive This is the IP address of the configured TFTP server If selected and it is non zero or not blank the GXP2020 will attempt to retrieve a new configuration file or new code image from the specified TFTP server at boot time It will make up to 3 attempts before timeout and then it will start the boot process using the existing code image in the Flash memory If a TFTP server is config
30. iles Message waiting indication support DNS SRV Look up and SIP Server Fail Over Support customizable idle screen via downloading XML by HTTP TFTP we ee Me Me ew ew ew ew ew ew ew R DIGEST authentication and encryption using MD5 and MD5 sess SRTP SIP over TLS pending GXP 2020 User Manual Firmware 1 1 4 3 Page 9 of 32 Last Updated 06 2007 Am Innovative IP Voice amp Video Using the GXP2020 SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD The GXP2020 has a dynamic and customizable screen The screen displays differently depending on whether the phone is idle or in use active screen Figure 5 illustrates the IDLE and ACTIVE screens Figure 5 LCD in IDLE on hook and ACTIVE off hook mode SIP phone lines Line Status Indicator and Account Name Date and Time Customizable logo NNDSTREAM F 6 line selectors Status Bar Network Status Phone IP Address Context Sensitive Soft Buttons Grandstream Networks Inc GXP 2020 User Manual Page 10 of 32 Firmware 1 1 4 3 Last Updated 06 2007 dstream Innovative IP Voice amp Video Table 5 LCD Button Definitions Key Button Key Button Definitions LINE SELECTORS 6 Selects the phone line printed on its right hand side Displays the available
31. inbound calls with session timer request If set to Yes the phone will use session timer even if the remote party does not support this feature If set to No the session timer is enabled only when the remote party supports this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher GXP 2020 User Manual Firmware 1 1 4 3 Page 28 of 32 Last Updated 06 2007 Force INVITE Enable 100rel Account Ring Tone Send Anonymous Auto Answer Preferred Vocoder Jitter Delay Special Feature Gin Innovative I Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is required to support PSTN inter networking There are 4 uniquely defined ring tones e One 1 System Ring Tone when selected all calls will ring with system ring tone e Three 3 Customer Ring Tones when selected incoming calls from designated account will play selected ring tone If this parameter is set to Yes the From header in outgoing INVITE message will be s
32. incoming IM messages drops IM message 101 plus M 11 dedicated keys hold send speakerphone headset transfer conference up to 5 parties mute message Do Not Disturb DND phone book intercom paging 5 display menu navigation keys dual color g r LEDs NAT friendly remote software upgrade via TFTP HTTP for deployed devices including behind firewall NAT Auto manual provisioning system GUI Interface Support Layer 2 802 1Q VLAN 802 1p and Layer 3 QoS ToS DiffServ MPLS Expansion interface Address Book v we ww ww we ww ww www ww ww c ww ww c ww ww www ww wm i ww ww oc c ww ww ww ww eee wm mm o o o mm occ c o wm mm mm Full duplex hands free speakerphone headset enabled Advanced Digital Signal Processing DSP Dynamic negotiation of codec and voice payload length Support for G 723 1 5 3 6 3K G 729A B G 711 a u law G 726 32 G 722 wide band GSM and iLBC codecs In band and out of band DTMF in audio RFC2833 SIP INFO Silence Suppression VAD voice activity detection C
33. ing connection cable Draws power Ext Connection from PoE if provided by network 10 100Mbps RJ 45 ports for WAN PC and LAN connections switched or routed d support PoE 802 3af Draws power from either spare line or signal line Power Jack 5V DC power port UL Certified Headset Jack Two headset jacks RJ11 2 5mm Grandstream Networks Inc GXP 2020 User Manual Page 5 of 32 Firmware 1 1 4 3 Last Updated 06 2007 hiss Innovative IP WALL MOUNT GXP2020 can be wall mounted For proper wall mounting please place the two wall mount spacers into the proper holes on the bottom of the GXP2020 as show below Figure 2 Attaching the Wall Mount Spacers To position the phone on the wall place two fixed hangers on the wall hang the back of the phone on the fixed hangers Figure 3 Location of the fixed hangers on GXP2020 m PRE Grandstream PECE am LS To use the handset pull out the tab extension downward from the handset cradle rotate the tab and plug it back into the slot with the extension up to hold the handset Grandstream Networks Inc GXP 2020 User Manual Page 6 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Chien innovative IP Figure 4 Wall Mounting the GXP2020 Tab with extension Tab with extension up Handset Rest Tab SAFETY COMPLIANCES The GXP2020 phone complies with FCC CE and various safety standards The GXP2020 power adaptor is compliant with the UL standard Only use the
34. ix SIP accounts as BenjiSIP SIPnGO IbenSIP respectively and ensure each is active and registered When LINE is pressed you will hear a dial tone and see BenjiSIP on the LCD display when LINE2 is pressed you will hear a dial tone and see SIPnGo on the LCD display when LINE3 is pressed you will hear a dial tone and see IbenSIP on the LCD display To make a call select the line you wish to use The LED will light up green Switch lines before dialing by pressing the same LINE button one or more times If you continue to press one LINE the selected account will circulate among the registered accounts For example when LINE1 is pressed the LCD displays BenjiSIP If LINE1 is pressed twice the LCD displays SIPnGo and the subsequent call will be made through SIP account 2 SIPnGo Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the GXP2020 will flash the next available LINE from left to right in red A line is ACTIVE when it is in use and the corresponding LED is solid red COMPLETING CALLS There are six ways to complete a call 1 DiAL To make a phone call e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone or press the NEW CALL soft key e The line will have a dial tone and the primary line LINE1 LED is red If you wish select another LINE key alternative SIP account e
35. l Software Version System Up Time Registered PPPoE Link Up Hardware version number Main Board Interface Board The device ID in HEXADECIMAL format This field shows IP address of GXP2020 This field contains the product model information e Program This is the main software firmware release number always used to identify the software firmware system of the phone e Boot Booting code version number This field shows system up time since the last reboot Indicates whether accounts are registered to the related SIP server s GXP2020 can support four unique SIP profiles Inidicates whether the PPPoE connection is enabled connected to a modem Table 11 Device Configuration Basic Settings Definitions End User Password IP Address Multi purpose key 1 7 Time Zone Daylight Savings Time Time Display Format Date Display Format Grandstream Networks Inc This contains the password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters There GXP2020 operates in two modes 1 DHCP mode all the field values for the Static IP mode are not used even though they are still saved in the Flash memory The GXP2020 acquires its IP address from the first DHCP server it discovers on its LAN The DHCP option is reserved for NAT router mode To use the PPPoE feature set the PPPoE account settings The GXP2020 establishes a PPPoE session if any of the PPPo
36. n set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically SIP Extension to notify SIP server that the unit is behind the NAT Firewall When configured user can access messages by pressing MSC button This ID is usually the VM portal access number This parameter specifies the mechanism to transmit DTMF digit There are 3 supported modes in audio which means DTMF is combined in audio signal not very reliable with low bit rate codec via RTP RFC2833 or via SIP INFO Default is No Use only if proxy supports 484 response Sets the prefix added to each dialed number Default is No If set to Yes Call transfer Call Forwarding amp Do Not Disturb are supported locally provided ITSP support those features The SIP Session Timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE Once the session interval expires if there is no refresh via a UPDATE or re INVITE message the session is terminated Session Expiration is the time in seconds at which the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds Defines the minimum session expiration in seconds Default is 90 seconds If set to Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives
37. nd saved The maximum password length is 25 characters This controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled This field contains the number of voice frames to be transmitted in a single Ethernet packet be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte or 120kbps When setting this value be aware of the requested packet time ptime used in SDP message is a result of configuring this parameter This parameter is associated with the first codec in the above codec Preference List or the actual used payload type negotiated between the 2 conversation parties at run time e g if the first codec is configured as G 723 and the Voice Frames per TX is set to 2 then the ptime value in the SDP message of an INVITE request will be 60ms because each G 723 voice frame contains 30ms of audio Similarly if this field is set to 2 and the first codec is G 729 or G 711 or G 726 then the ptime value in the SDP message of an INVITE request will be 20ms If the configured voice frames per TX exceeds the maximum allowed value the IP phone will use and save the maximum allowed value for the corresponding first codec choice The maximum value for PCM is 10 x10ms frames for G 726 it is 2
38. phone lines Choose a phone line by pressing the UP alee HINSE corresponding line selector on the left hand side DATE AND TIME Displays the current date and time Can be synchronized with Internet time servers Displays company logo This logo can be customized For more information on LOGO Me customizing the logo please see the web configuration menu page 31 Shows the status of the phone and network It will indicate whether the network is NETWORK STATUS down starting or is running show IP number Other messages such as DO NOT DISTURB or MISSED CALLS are shown here too STATUS BAR Shows the status of the phone using icons as shown in the next table LINE STATUS Displays the name of the account that is in use Select another account by pressing INDICATOR the LINE SELECTOR BUTTONS The soft buttons are context sensitive and will change depending on the status of the phone Typical functions assigned to soft buttons are e NEW CALL Press this button to make a new hand free call e FORWARD ALL Unconditionally forwards the main phone line to another phone SOFT BUTTONS e MISSED CALLS This option shows up there were unanswered calls to this phone The MissedCalls option shows a list of the missed calls e CALL RETURN Calls the phone that called tried to call your phone last e REDIAL Redials the last number e END CALL Hangs up phone Table 6 LCD Icon Definitions mE EM LCD Icon Definitions Phone Status Icon OFF
39. refreshes its registration with the specified registrar The default interval is 60 minutes The maximum interval is 65 535 minutes about 45 days This parameter defines the local SIP port used to listen and transmit The default value for Account 1 is 5060 It is 5062 5064 5066 for Account 2 Account 3 and Account 4 respectively GXP 2020 User Manual Firmware 1 1 4 3 Page 27 of 32 Last Updated 06 2007 NAT Traversal Subscribe for MWI Proxy Require Voice Mail User ID Send DTMF Early Dial Dial Plan Prefix Enable Call Features Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Grandstream Networks Inc Gin Innovative I This parameter activates the NAT traversal mechanism If activated by choosing Yes and a STUN server is also specified the phone performs according to the STUN client specification Using this mode the embedded STUN client detects if and what type of NAT Firewall configuration is used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the phone will use its mapped public IP address and port in all of its SIP and SDP messages If the NAT Traversal field is set to Yes with no specified STUN server the GXP2020 will periodically every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open Default is No Whe
40. rrnnnnnnnvvnnnrrrnnnnnnnsennrnnnnsnnssennnnn Managing Firmware and Configuration File Download RESTORE FACTORY DEFAULT SETTING GXP 2020 User Manual Firmware 1 1 4 3 Grandstream Networks Inc Cin Innovative I Page 2 of 32 Last Updated 06 2007 Cen Innovative IP Voice amp Video TABLE OF FIGURES GXP2020 USER MANUAL FIGURE 1 CONNECTORS ON THE BOTTOM OF THE GXP2020 veruvvnnvrnnnrnnnrnnernnernnernnersnernnevnnevnnevnnennnevnnennnenvnnenn 5 FIGURE 2 ATTACHING THE WALL MOUNT SPACERS auuranernnnvnnnvnnennnnnnnnrnnnnnnnnnnennnennnennnennnnnnnnnnnnennnennnnnnnennennnennn 6 FIGURE 3 LOCATION OF THE FIXED HANGERS ON GXP2020 cccccccccecscecseececeuseeueeuuseuueeuueeuueeuaeeuueeueesuaeenaeenes 6 FIGURE 4 WALL MOUNTING THE GXP2020 urarvrarnrannrnneranersnersnevnnevnnernnevnnevnnevnnevnnennnennnennnnnnnnnvnnnnnernnevnnevnnennne 7 FIGURE 5 LCD IN IDLE ON HOOK AND ACTIVE OFF HOOK MODE 0cccccseeeeeeceeeeeeeaeeeeesaeeeeeeseeeesaeeeeeeas 10 FIGURE 6 GETTING FAMILIAR WITH KEY PAD i urnuvrarvrnnernnernnnrnnernnernnernnernnevnnevnnernnernnernnernnernnernnevunevunevunernnevnnenn 12 FIGURE 7 KEY PAD GUI CALL FLOW ccc cece ccc eccceceeceueseeceueeeeceaceuuueaeeuuueaeeuuueeesuuueaeeuuueaeeueueueeauueuueaeeaneenss 21 TABLE OF TABLES GXP2020 USER MANUAL TABLE 1 DEFINITIONS OF THE GXP2020 CONNECTORS cccccccccecseeceueceeeceueceueceueusu
41. settings 1 Step 1 Press OK key to bring up the key pad configuration Ul menu select Config press OK to enter submenu select Factory Reset Please refer to Table 5 1 of keypad flow chart 2 Step 2 Key in the MAC address printed on the bottom of the sticker Please use the following mapping a 0 9 0 9 b A 22 press the 2 key twice A will show on the LCD c B 222 d C 2222 e D 33 press the 3 key twice D will show on the LCD L E 333 g F 3333 For example if the MAC address is 000582006395 it should be key in as 0002228200333395 NOTE If there are digits like 22 in the MAC you need to type 2 then press gt right arrow key to move the cursor or wait for 4 seconds to continue to key in another 2 3 Step 3 Press the OK key again to move the cursor to OK button Press OK key again to confirm If the MAC address is correct the phone will reboot Otherwise it will exit to previous keypad menu interface Grandstream Networks Inc GXP 2020 User Manual Page 32 of 32 Firmware 1 1 4 3 Last Updated 06 2007
42. the Update button Reboot or power cycle the phone to update the new firmware During this stage the LCD will display the firmware file downloading process If a firmware upgrade fails for any reason e g TFTP HTTP server is not responding there are no code image files available for upgrade or checksum test fails etc the phone will stop the upgrading process and re boot using the existing firmware software Firmware upgrades take around 20 seconds in a controlled LAN or 2 3 minutes over the Internet Grandstream recommends completing firmware upgrades in a controlled LAN environment whenever possible No LocAL TFTP SERVER For users who do not have local TFTP server Grandstream provides a NAT friendly TFTP server on the public Internet for users to download the latest firmware upgrade automatically Please check the Support Download section of our website to obtain this TFTP server IP address http www grandstream com y firmware htm Each product has a unique TFTP server address Alternatively download and install a free TFTP or HTTP server to the LAN to perform firmware upgrades A free Windows version TFTP server is available http support solarwinds net updates New customerFree cfm Grandstream Networks Inc GXP 2020 User Manual Page 30 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I DIRECTIONS TO CONFIGURE LOCAL TFTP 1 Unzip the file and put all of them under the root directory of the TFTP
43. the format xxx xxx xxx xxx where xxx stands for a number from 0 255 You will need this number to access the Web Configuration Menu e g if the phone shows 192 168 0 60 please use htto 192 168 0 60 in the address bar your browser Co The default administrator password is admin the default end user password is 123 NOTE When changing any settings always SUBMIT them by pressing the button on the bottom of the page Reboot the phone to have the changes take effect If after having submitted some changes more settings have to be changed press the menu option needed DEFINITIONS This section will describe the options in the Web configuration user interface As mentioned a used can log in as an administrator or end user Functions available for the end user are e Status Displays the network status account statuses software version and MAC address of the phone e Basic Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Additional functions available to administrators are e Advanced settings To set advanced network settings codec settings and XML configuration settings e Account 1 6 To configure each of the six SIP accounts Grandstream Networks Inc GXP 2020 User Manual Page 22 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Chis Innovative Table 10 Device Configuration Status Definitions Hardware Revision MAC Address IP Address Product Mode
44. universal power adaptor provided with the GXP package The manufacturers warranty does not cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your GXP from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Grandstream Networks Inc GXP 2020 User Manual Page 7 of 32 Firmware 1 1 4 3 Last Updated 06 2007 hiss Innovative IP Product Overview GXP2020 features 6 lines each with an individual SIP account and offers a large graphical LCD display four 4 XML programmable soft keys and seven 7 programmable hard keys It offers intuitive user interfaces 5 way conferencing 2 headset jacks and three 3 adjustable positioning angles Like the GXP2000 the GXP2020 also offers dual 10 100Mbps auto sensing Ethernet ports with integrated P o E secure central configuration with AES Encryption superior audio quality using G 722 wide band codec and excellent manageability The GXP series is fully compatible and interoperable with most SIP end user devices IPPBX and Softswitches Table 2 GXP2020 Key Features in a Glance Features Benefits Open Standards Compatible
45. ured and a new code image is retrieved the new downloaded image will be verified and then saved into the Flash memory Note Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device The HTTP server URL used for firmware upgrade and configuration via HTTP For example http provisioning mycompany com 6688 Grandstream 1 1 1 14 Here 6688 is the specific TCP port that the HTTP server is using omit if using default port 80 Note If Auto Upgrade is set to No GXP2020 will only perform HTTP download once at boot up This function is used by ITSP End user should NOT touch these parameters Default is No Choose Yes to enable automatic HTTP upgrade and provisioning In Check for upgrade every field enter the number of minutes to check the HTTP server for firmware upgrade or configuration changes When set to No the phone will only perform HTTP upgrade and configuration check once at boot up Enable the XML phonebook via TFTP or HTTP Define XML server path and download speed Idle Screen XML Enable XML Idle Screen via TFTP or HTTP Define XML server path Grandstream Networks Inc GXP 2020 User Manual Firmware 1 1 4 3 Page 25 of 32 Last Updated 06 2007 DTMF Payload Type Syslog Server Syslog Level NTP server Distinctive Ring Ton
46. urn intercom function on off Brings phonebook on screen Place ACTIVE call on hold Enter to retrieve video voice mails or other messages Enable Disable hands free speaker mode Press SEND to dial a new number or redial the last number dialed Press send button to send a call immediately before no key entry timeout value expires Enter to retrieve voice mails or other messages Enter Keypad Configuration MENU mode when phone is in IDLE mode Use as ENTER key when in Keypad Configuration Standard phone keypad press key to send call press key to for IVR functions GXP 2020 User Manual Firmware 1 1 4 3 Page 12 of 32 Last Updated 06 2007 Chien Innovative MAKING PHONE CALLS HANDSET SPEAKERPHONE AND HEADSET MODE Handset can be toggled between Speaker and Headset To switch between Handset and Speaker Headset press the Hook Flash in the handset cradle or press the SPEAKER button MULTIPLE SIP ACCOUNTS AND LINES The GXP2020 can support up to 6 independent SIP accounts Each account is capable of independent SIP server user and NAT settings Each of the 6 line buttons is virtually mapped to an individual SIP account The name of each account is conveniently printed next to its corresponding button In off hook state select an idle line and the name of the account as configured in the web interface is displayed on the LCD and a dial tone is heard For example Configure the first three of the s
47. ustom idle screen will be erased and will be replaced with default Grandstream logo Press Menu button to choose the menu item Press to return to the main menu Grandstream Networks Inc GXP 2020 User Manual Page 19 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Gin Innovative I Display Configure Press Menu button to display the configuration selections e Network To enable disable DHCP To setup IP address Net mask and Gateway address SIP To change SIP server settings for primary account Audio Upgrade In this menu setting regarding the firmware server and config server can be changed It also enables the user to make the phone attempt to download new firmware Factory Reset Key in the physical MAC address on back of the phone Press Menu button to reset FACTORY DEFAULT setting Do not use Factory Reset unless you want to restore factory settings Press to return the main menu Display Factory Functions Press Menu to display the factory function items including e Ethernet Loopback Connect a cross Ethernet cable from your PC port and the LAN port The test result is displayed on the screen Use this feature to diagnose the state of health of the RJ45 jacks Press Menu button to exit the diagnostic mode Note Running the Ethernet Loopback mode with a normal connection will cause IP loss Audio Loopback Speak into the handset If you hear your voice in the handset your audio works fine
48. when the handset is on hook ON when the handset is off hook Speaker Phone Status Icon FLASH when phone rings or a call is pending OFF when the speakerphone is off ON when the speakerphone is on Handset Speakerphone and Ring Volume Icon Each icon appears next to the volume icon To adjust volume use the up down button Grandstream Networks Inc GXP 2020 User Manual Page 11 of 32 Firmware 1 1 4 3 Last Updated 06 2007 Graphical LCD screen Line 1 6 keys Dedicated buttons Phonebook button CC san Innovative IP Voice amp Video Figure 6 Getting Familiar with Key Pad Message Waiting Indicator Voice Message button Menu Keys weoooeee Te RR Softkeys G Speed Dial Buttons Programmable Buttons Standard Keypad Send Button Hand Free Button Hold Button Table 7 GXP2020 Button Definitions Key Button Key Button Definitions LINE BUTTONS 6 TRANSFER CONF MUTE DND HEADSET INTERCOM an HOLD SEND E MENU 0 9 Grandstream Networks Inc 6 Line keys with LED can be configured to different SIP profiles TRANSFER key Transfer an ACTIVE call to another number Press CONF button to connect Calling Called party into conference Mute an active call or Delete a key entry Also used to REJECT incoming call DO NOT DISTURB key Press DND to turn Do not disturb function on or off Toggle between headset and speakerphone mode when in hands free mode T
49. y represent the dot The hash key represent colon Press OK to dial out Quick IP CALL MODE The GXP2020 also supports Quick IP call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP number This is possible only if both phones are in under the same LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended Setting up the phone to make Quick IP calls To enable Quick IP calls the phone has to be setup first This is done through the web setup function In the Advanced Settings page set the Use Quick IP call mode to YES When xxx is dialed where x is 0 9 and xxx lt 255 a direct IP call to aaa bbb ccc XXX is completed aaa bbb ccc is from the local IP address regardless of subnet mask The numbers xx or x are also valid The leading 0 is not required but OK For example 192 168 0 2 calling 192 168 0 3 dial 3 follow by SEND or 192 168 0 2 calling 192 168 0 23 dial 23 follow by SEND or 192 168 0 2 calling 192 168 0 123 dial 123 follow by SEND or 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 NOTE If you have a SIP Server configured a Direct IP IP still works If you are using STUN the Direct IP IP call will also use STUN Configure the Use Random Port to NO when completing Direct IP calls Grandstream N
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