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Gateway E-9520T User's Manual

1. Y Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 2 If you are replacing a hard drive remove the four screws that secure the old hard drive to the drive tray then remove the drive from the tray OR If you are adding a hard drive remove the four screws that secure the dummy hard drive to the drive tray then remove the dummy hard drive from the tray Screw Screw 3 Using the four screws you removed install the new hard drive into the drive tray 30 www gateway com 4 Make sure that the tray s release lever is open then slide the new drive fully into the empty hot swap drive bay and push the lever back into place Filling empty drive bays Empty drive bays in the server must be filled by drive trays with dummy hard drives installed With the bezel removed install the appropriate carrier then replace the bezel by snapping it into place on the front of the server Dummy hard drives are included with your server and are installed in unused drive bays Installing the optional diskette drive AN Caution The diskette drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged To install the optional diskette drive l Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the
2. e f an error message appears on the screen write down the exact message before calling Gateway Customer Care For instructions see Telephone support on page 58 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings e When diagnosing problems press the non maskable interrupt NMI button to put the server into a halt state For the location of the button see Front on page 2 e Ifan error occurs in a program see its documentation or online help Battery replacement Beep codes Beeps D Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies Removethetop panel by following the instructions in NM the server case on page 25 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins
3. side of the new battery is facing the correct direction then press the new battery into the socket until it snaps into place 10 Return the chassis to its upright position if necessary 11 Follow the instructions in Closing the server case on page 26 12 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 13 Restore any BIOS settings that you wrote down in Step 3 14 Save all your settings and close the BIOS Setup utility m www gateway com Replacing the system board To replace the system board l Follow the instructions in Preventing static electricity discharge on page 24 Make sure uod turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Set the server on its side to make it easier to work on Remove the PCI expansion cards by following the instructions in Installing and removing PCI expansion cards on page 37 oe the memory modules by following the instructions in Installing memory on page 33 Remove the heat sinks and processors by following the instructions in Replacing or adding a processor on page 40 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board Loosen the two thumbscrews 2 that secure the system
4. The hard drive cannot be accessed or you receive a General failure reading drive C error message T a diskette is in the diskette drive eject it and restart your server by pressing the reset utton Restart your server by pressing the reset button Turn off your server then remove all hard drives and push them in again to make sure the drives are seated correctly For instructions see Removing and installing a hard drive on page 29 e f your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message e Eject the diskette from the diskette drive then press ENTER Make sure that your hard drive has an active partition For more information see The master boot record is corrupted on page 74 You are having problems with a SATA drive For normal SATA drives not SATA RAID check the BIOS setup utility to see if the BIOS has recognized the drive e Make sure that the power cable and SATA cables are attached securely to the drive cage e If the drive is not detected try a different SATA port Try swapping SATA cables between drives to determine if the cable is defective Try listening to the drive to determine if the drive is spinning up If not the drive may be defective The master boot record is corrupted n a Windows network operating system repair the master boot record using FDIS
5. WW W gateway com SDRAM See memory security locking server 18 set passwords 18 setting up in BIOS 18 supervisor password 18 system 18 user passwords 18 using password 18 Security menu BIOS Setup utility 52 security switch connector location 5 sensor type codes 63 sensors 63 serial number 58 serial port 3 server back 3 identifying 18 interior 4 starting 13 turning off 14 turning on 13 Server Companion DVD 8 19 Server menu BIOS Setup utility 52 setting Up hardware 10 operating system 14 safety precautions 10 16 102 Setup utility see BIOS Setup utility slots memory 5 specifications 78 85 electronic 80 environmental 79 System 78 system board 78 starting server 13 static electricity 24 supervisor password see administrator password support telephone 8 surge protector 10 System 78 administration 17 control 17 ID indicator 3 18 interrupts 80 management 17 security 18 specifications 78 startup 13 system board components 5 connectors 5 installing 49 replacing 49 specifications 78 system board LEDs 7 66 system configuration protecting with passwords 18 system fans installing 38 removing 38 replacing 38 system recovery recording BIOS configuration 17 T tape drive deaning 17 location 2 technical support Customer Care 58 resources 58 tips before contacting 58 telephone support 8 58 training CD 59 Gateway Learning Libraries 59 troubleshooting add in card 73 battery 65 beep
6. Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company causeto request the user to disconnect the equipment Warning To avoid electrical shock or equipm
7. 38 This server contains two system fans seated in a fan cage on the fan board These fans maintain the ideal temperature for the system board backplane and disk drives If one fan fails the speed of n other fan increases After the failed fan is replaced the other fan may revert to its normal speed M Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server Fan cage Y Important The system fans are hot swappable and can be replaced without turning off your server To replace a system fan l Follow the instructions in Opening the server case on page 25 but do not turn off the server 2 Determine which fan needs to be replaced by noting which fan has an orange LED turned on www gateway com 3 Squeeze the two clips on the sides of the fan 1 together to release it then lift it out of the fan Cage 4 Insert the replacement fan into the fan cage until it clicks into place 5 Follow the instructions in Closing the server case on page 26 L Replacing the fan cage and fan board To replace the fan cage and the fan board l Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 25 3 Remove the system fans
8. Wd memory and I O decode windows in PCI PCI ridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for and configures PCI input devices and detects if system has standard keyboard controller PL Device Initialization function 4 Searches for and configures all PnP and PCI boot devices General Device Initialization function 5 Configures all onboard peripherals that are set to an automatic EEUU and configures all remaining PnP and PCI evices WW W gateway com ACPI runtime checkpoints ACPI checkpoints are isla hy when an ACPI capable operating system either enters or leaves a sleep state The following table describes the types of checkpoints that may occur during ACPI sleep or wake events Checkpoint Description AC First ASL checkpoint Indicates that the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 05 Entering sleep state S1 S2 S3 S4 or S5 10 20 30 40 50 Waking from sleep state S1 S2 S3 S4 or S5 BIOS The settings in the BIOS Setup utility are not retained Replace the CMOS battery For instructions see Replacing the CMOS battery on page 48 Optical drive Your server does not recognize an
9. nd turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 25 35 36 CHAPTER 4 Installing Components 3 Pull the plastic tabs 1 away from the sides of the memory module slot If you are replacing a memory module lift the old module 2 out of the slot 4 Align the notch on the new module with the notch in the memory module slot then press 5 6 the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically Follow the instructions in Closing the server case on page 26 Turn on the server and open the BIOS setup mut E Verify the System Memory listed in the Main menu When you exit the BIOS setup utility make sure that the operating system completely loads If you receive an error see Memory on page 74 m www gateway com Installing and removing PCI expansion cards The system board provides one PCI E x16 with x8 speed two PCI E x8 with x4 speed two PCI X 64 bit 66 MHz and one PCI 32 bit 33 MHz expansion slots Removing and installing a PCI card A Caution PCI expansion cards are not hot swappable Before installing or removing a PCI card make sure that power is turned off and the power cords are unplugged gt To remove and reinstall a PCI expansion card l Follow the instructions in Preventing static electricity discharge on p
10. 2037 Canada 58 other non technical issues WW W gateway com Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resources Resource Service description For more information Gateway Learning A variety of courses and tutorials are availableon www gateway com trainin Libraries me Select from several easy to use learning ibraries Safety guidelines Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damaged Liquid has been spilled into your server Your server was dropped The case was damaged P nl Instead unplug your server and contact a qualified computer technician While troubleshooting your server follow these safety guidelines Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty e Make sure that you are grounded correctly before opening the server For more information about preventing damage from static electricity see Preventing static electricity discharge on page 24 After you complete any maintenance task where you have to open the server case
11. 24 Make sure De d turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the power supply modules by following the instructions in Replacing a power supply module and power board on page 43 Set the case on its side to make it easier to work on Disconnect the main power CPU power backplane power c power and midplane power Sy See System board on page 5 for the location of the connectors on the system oard Ui e U N 44 6 10 11 12 13 www gateway com Loosen the thumbscrew 1 holding the power distribution board in place then slide the power distribution board 2 away from the side of the chassis to release it Y Important Make sure thatthe power supply cable box is connected to the power supply connector s on the power supply ies Align the new power distribution board with the power supply cage and the standoffs then push it down onto the standoffs Slide the power distribution board toward the side of the chassis then tighten the thumbscrew to secure it to the chassis Reconnect the power cables See System board on page 5 for the location of the connectors on the system board Set the case upright if required Reinstall the power supply modules by following the instructions in Replacing a power supply module and power board on page 43 Follow the instructio
12. Disabled Enabled 93 BIOS menu Exit APPENDIX B BIOS Settings BIOS submenu IPMI Configuration Setting Status of BMC BMC Firmware Revision View BMC Event Log Value Provides data on event log Clear BMC System Event Log BMC PEF Status Disabled Enabled Toggle PEF No Yes IOAT Disabled Enabled Restore on AC Power Power Off Loss Power On Last State Wake on RING Disabled funcion Enabled Plug amp Play BMC Disabled detection Enabled Save Changes and Exit F10 Discard Changes and Exit Discard Changes Load Optimal Defaults Load Custom Defaults Save Custom Defaults The following second level submenus are accessed from the submenu indicated in the first column BIOS submenu BIO sub DE Configuration Primary IDE Master All 94 S 2nd level menu Setting Value Below is shown information IDE drives and options appropriate to drive type Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode www gateway com BIOS submenu BIOS 2nd level submenu Setting PIO Mode Async DMA Ultra DMA S M A R T Type LBA Large Mode Block Multi Sector Transfer Mode PIO Mode DMA Mode S M A R T 32Bit Data Transfer Value Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S M A R T support Not Installed uto CD DVD ARMD Disabled Auto Disabled Auto Auto 0 1 2 3 4 A
13. Installed Size Not Installed Size Not Installed Size Not Installed Disabled Compatible Enhanced SATA Only PATA Pri SATA sec SATA Pri PATA sec PATA only IDE RAID ACHI auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu 89 90 BIOS menu APPENDIX B BIOS Settings BIOS submenu Super I O Configuration Setting Secondary IDE Master Secondary IDE Slave Third IDE Master Fourth IDE Master Fourth IDE Slave SATA Port 0 SATA Port 1 SATA Port 2 SATA Port 3 SATA Port 4 SATA Port 5 Hard Disk Write Protect IDE Detect Time Out Sec Onboard Floppy Controller Floppy A Serial Port 1 Address Serial Port 1 IRQ Serial Port 2 Address Value auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected Selects IDE Configuration sub menu auto detected auto detected auto detected auto detected auto detected auto detected Disabled Enabled 0 5 10 15 20 25 30 35 Disabled Enabled Disabled 1 44 MB 3 2 88 MB 3 Disabled 3F8 2F8 2E8 IRQ3 IRQ4 IRQ10 3F8 2F8 3E8 BIOS menu Boot WW W gateway com BIOS submenu USB Configuration PCI Configuration Boot Settings Configuration Set
14. a system board S scd BIOS In this case the BIOS must be updated to include the Microcode Update or the new CPU NVRAM Checksum Bad NVRAM Cleared There was an error in while validating the NVRAM data This causes POST to clear the NVRAM data Resource Conflict More than one system device is trying to use the same non shareable resources Memory or 0 61 62 CHAPTER 6 Troubleshooting NVRAM Ignored The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST NVRAM Bad The NVRAM data used to store Plug n Play PnP data was not used for system configuration in POST due to a data error Static Resource Conflict Two or more Static Devices are trying to use the same resource space usually Memory or O PCI I O conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI ROM conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ conflict A PCI adapter generated an I O resource conflict when configured by BIOS POST PCI IRQ routing table error BIOS POST DIM code found a PCI device in the system but was unable to figure out how to route an IRQ to the device Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system Timer Error Indicates an error while programming the count register of channel 2 of the 8254 timer This may indicate a problem with system har
15. board to the server co N o uo BW NN 10 0 0 0 0 0 0 0 0 0 0 0 200000000000 i o cg 9 Slide the system board toward the front of the server until it is free of at six mm standoffs 1 then lift the board from the chassis 10 Place the old system board in a static free bag for storage 49 50 1l 12 13 14 15 16 17 18 19 20 21 CHAPTER 4 Installing Components Insert the new system board into the chassis align it with the six retaining standoffs then slide the board toward the back of the case so the board is held by the standoffs Make sure that the three clips marked in the following illustration end up on top of the management po the dual NIC connector and the dual USB port Otherwise the system board cannot be installed correctly dips c C m ot ae e yy Tighten the two system board thumbscrews you loosened in Step 8 Connect the cables you removed in Step 7 Reinstall the memory by following the instructions in Installing memory on page 33 Replace the processor s and heatsink s by following the instructions in Replacing or adding a processor on page 40 Reinstall the PCI expansion cards by following the instructions in Installing and removing PCI expansion cards on page 37 Return the chassis to its upright position if necessary Close the server case by following the instructions in Closing the serve
16. by following the instructions in To replace a system fan on page 38 4 riae the two screws 2 on the sides of the fan cage then lift the fan cage 3 out of the chassis 5 Remove the cables from the fan board 39 CHAPTER 4 Installing Components 6 Loosen the thumbscrew 4 holding the fan board in the chassis supply to lock it down 9 Tighten the thumbscrew to secure the fan board in place 10 Connect the cables to the fan board ll Place the fan cage on the fan board then tighten the two screws previously loosened to secure the fan cage in place 12 Insert the fans into the fan cage until they click into place 13 Follow the instructions in Closing the server case on page 26 E Replacing or adding a processor 40 UJ Warning Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink allow them to cool for several minutes The server is compatible with as many as two Intel Xeon 5100 Dual Core or 5300 Quad Core Series processors The server automatically detects the processors each time you turn it on Whenever you install new processors you should first install the most current version of the BIOS For instructions see Updating the BIOS on page 52 Caution A heat sink must be installed on the processor Installing a processor without a heat sink could damage the processor www gateway com A Important If you insta
17. configure IDE ATAPI evices in POST Primary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Primary Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Primary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST WW W gateway com Secondary Master Drive ATAPI Incompatible The IDE ATAPI device configured as Secondary Master failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST Secondary Slave Drive ATAPI Incompatible The IDE ATAPI device configured as Secondary Slave failed an ATAPI compatibility test This message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI devices in POST S M A R T Capable but Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Command Failed The BIOS tried to send a S M A R T message to a hard disk but the command transaction failed T
18. during POST but was unable to correctly configure the device This may be due to a bad cable or faulty diskette drive Insert BOOT diskette in A The BIOS attempted to boot from the A drive but could not find a correct boot diskette Reboot and Select proper Boot device or Insert Boot Media in selected Boot device M not find a bootable device in the system and or removable media drive does not contain media NO ROM BASIC This message occurs on some systems when no bootable device can be detected Storage Device messages Primary Master Hard Disk Error The IDE ATAPI device configured as Primary Master could not be correctly initialized by the BIOS pr message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Primary Slave Hard Disk Error The IDE ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS n message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Secondary Master Hard Disk Error The IDE ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS y message is typically displayed when the BIOS is trying to detect and configure IDE ATAPI evices in POST Secondary Slave Hard Disk Error The IDE ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS m message is typically displayed when the BIOS is trying to detect and
19. e Ifyou have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform you of error conditions Description Troubleshooting steps Memory refresh timer error Reseat the memory modules or replace with modules you know are good Parity error in the first 64 KB of memory Same as for 1 beep Base memory read write test error Same as for 1 beep 65 Beeps 10 11 LEDinformation CHAPTER 6 Troubleshooting Description System board timer not operational A processor on the system board generated an error The keyboard controller 8042 may be defective The BIOS cannot switch to Pro
20. fan connector J4 System fan connector J3 Main power connector J7 DIMM 1 socket J11 DIMM 2 socket J13 DIMM 3 socket J14 DIMM 4 socket J18 DIMM 5 socket J21 DIMM 6 socket J22 DIMM 7 socket J23 DIMM 8 socket J26 Power supply 12C connector J8 Hot swap backplanes SAS SATA backplane 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 9 illl Front View O sk Feature Server management connector J34 COM2 connector J60 MFG connector J48 Onboard USB connector J61 IDE connector 54 Floppy connector J49 PCI X mezzanine board connector J44 Front panel USB connector 56 Mini SAS connector 150 Onboard SATA connector 0 J55 Onboard SATA connector 5 J51 Chassis intrusion connector 153 Front panel connector 157 1x2 pin system configuration jumper 1 158 2x5 pin system configuration jumper 2 J59 Battery B1 QQ 9 Ti oe 9000080 Back View gt A W N www gateway com Feature SAS SATA hard drive connector 0 SAS SATA hard drive connector 1 SAS SATA hard drive connector 2 SAS SATA hard drive connector 3 SAS SATA hard drive connector 4 LED information LED Name Function ID Aid in server identification System Fault Visible fault warning Hard drive tray LAN front NIC status LEDs Power LED Power supply status LED Indicate drive status and activity Identify NIC status Identif
21. non maskable interrupt 65 0 opening case 25 operating system setup 14 optical drive location 2 troubleshooting 73 P password resetting BIOS 55 supervisor 18 user 18 PCI card see card PCI riser assembly installing 37 removing 37 ports see connections POST power on self test 14 POST code checkpoints diagnostic LEDS 68 power auxiliary connector 5 button 2 13 14 cord connector 3 5 indicator 2 LED 2 line conditioners 10 main connector 5 protecting from surges 10 reset button 2 source problems 10 static electricity 24 surge protectors 10 troubleshooting 75 uninterruptible power supply UPS 11 power board replacing 43 power distribution board installing 44 power supply installing 43 manageability connector 5 uninterruptible 11 power supply module adding 44 power on self test 14 processor heat sink 40 installing 40 replacing 40 troubleshooting 75 R RAID drives installing 29 RAM see memory rear fan 3 recovering BIOS 53 BMC 56 removing CD or DVD drive 27 PCI riser assembly 37 see installing see removing system fans 38 removing hard drive 29 replacing power board 43 power distribution board 44 see installing reset button 2 resetting BIOS 54 resources interrupts 80 memory map 80 riser card 5 37 RJ 45 serial port 3 S safety general precautions 10 98 102 guidelines for troubleshooting 59 static electricity 24 SAS SATA backplane 6 Screen deaning 17 troubleshooting 75
22. o Rss 80 MEMORY MAD e cus vates rates nate di attt ci natn AAA IRA SARA 80 Interrupts ss tuv ois A faex der hine AR xxx nae EX 80 Connector DIOUtS sot tea ice r iene Eaa RA ERE EE EE Re thu S 81 Additional specifications cerda races pae te pte aiden Wie t eats 85 Appendix B BIOS Settings 00cocooccoc ern 87 Appendix C Legal Information llee nnn nn 97 Appendix D Safety Information c00ccecee eee e nnn 101 Contents 1 Checking Out Your Gateway Server e Front Back Interior e System board Hot swap backplanes Getting Help CHAPTER 1 Checking Out Your Gateway Server Front Optical drive SMIL connedor Second optical drive optional MI button System fault LED Reset button NIC status LED ID button ID LED Hard drive cages Power LED Power button m S Case cover lock Dual USB ports Ml Diskette drive optional www gateway com Back Connectors and LEDs AC power connector Power supply status LED 3990590900 THEE ETT PS 2 mouse port PS 2 keyboard port A Case cover thumbscrew Dual USB ports 2 Tij Serial port VGA port ID LED Dual NIC connectors RJ 45 A AE Management port Rj 45 RRA AA d Case cover thumbscrew PICS 6 o o o o o o Interior eC M JC U EU ELI Bb W N CHAPTER 1 Checking Out Your Gateway Server Important Server compo
23. s Web site See Troubleshooting on page 64 Have your client ID serial number usually located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s online technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and information services Telephone numbers You can access the following services through your telephone to get answers to your questions Resource Service description How to reach Gateway s Get tutorial assistance for software issues 800 229 1103 charged to your fee based software credit card tutorial service Gateway Customer Talk to a Gateway Customer Care representative 877 485 1464 US say the word Care about a non tutorial technical support question Server 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries Sales accounting Get information about available systems pricing 800 846 2000 US and warranty orders billing statements warranty service or 888 888
24. sensors and sensor readings Sensor type codes The following section lists the sensors supported by the BMC including type name status and current reading The status and current reading information is for example only Sensor type Sensor name Sensor status Current reading Sys ACPI Pwr State ACPI State Normal 5 Module Board System Reset State Deasserted 0 Fan SYS FAN 1 Normal operating 2362 39 RPM range Fan SYS FAN 2 Normal operating 1771 79 RPM range Voltage System 12V Normal operating 12 04 Volts range Voltage System 5V Normal operating 5 0652 Volts range Voltage System 5V STBY Normal operating 4 9848 Volts range Voltage System 3 3V Normal operating 3 4026 Volts range Voltage VIT CPU Normal operating 11931 Volts range Voltage VCORE 0 Normal operating 1 2901 Volts range Voltage VCORE 1 Normal operating 1 2901 Volts range Voltage VIT MEM Normal operating 0 8924 Volts range Voltage 15V NB Normal operating 1 4841 Volts range Voltage 1 9V PHY Normal operating 1 9206 Volts range 63 CHAPTER 6 Troubleshooting Sensor type Sensor name Sensor status Current reading Voltage 1 8V Normal operating 1 7848 Volts range Voltage 12V Normal operating 1 2125 Volts range Temperature CPUO Diode 1 Normal operating 25 deg C range Temperature CPUO Diode 2 Normal operating 25 deg C range Temperature CPU1 Diode 1 Upper Non recoverable 128 deg C Temperature CPU1 Diode 2 Upper Non recoverable 128 deg C Temperatur
25. server on a stable non skid surface Unlock the case cover lock on the front panel of the case Ui e U N Case cover lock 25 CHAPTER 4 Installing Components 6 Loosen the two thumbscrews 1 on the back of the cover 7 Slide the cover 2 toward the back of the case then remove it from the case a Closing the server case To close the server case l Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case Place the cover on the side of the case then slide it forward until it snaps into place Tighten the two thumbscrews to hold the cover in place Lock the case cover lock on the front panel of the case then close the bezel Reconnect the power cords and all other cables L Ui UJ N Installing and removing drives Your server s basic configuration includes one optical drive and as many as 10 3 5 inch SATA or SAS hot swap hard drives You can also add an optional diskette drive As you prepare to install drives remember Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables You may need to configure the drives you install using the BIOS Setup utility Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off 26 www gateway com Removing and installing an optical drive LN Caution The
26. should usethe operating system s shut down procedure instead of pressing the power button 2 f your server did not turn off automatically press the power button OR Press the reset button to reset the server Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases itis completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings 14 Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server You can change general hardware settings by using the BIOS Setup utility For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 51 For information on BIOS settings see BIOS Settings on page 87 3 Maintaining Your Server Caring for your server Preparing for
27. system recovery System administration Identifying your server Updating the baseboard management controller firmware Using your Server Companion DVD CHAPTER 3 Maintaining Your Server Caring for your server To extend the life of your server Be careful not to bump or drop your server When eae your server we recommend that you put it in the original packaging materials Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing at its best Your server cleaning kit could include 16 A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A tape drive cleaning cartridge if a tape drive is ins
28. the BMC firmware by following Steps 1 through 4 in To update the BMC firmware on page 56 Follow the instructions in Opening the server case on page 25 Remove the jumper from pins 1 2 Follow the instructions in Closing the server case on page 26 Plug in the AC power cords and turn on the server for normal use m 6 Troubleshooting Telephone support Tutoring and training Safety guidelines Error messages Understanding sensors and sensor readings Troubleshooting CHAPTER 6 Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure that your server is connected correctly to a grounded ACoutlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely and plugged into the correct port or jack If de have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see The program s online Help The program s documentation Your operating system s documentation The software or hardware manufacturer
29. the option selected Managing non volatile storage for the system event log and sensor data records Interfacing with the emergency management port to send alerts and interact with remote management systems Fault resilient booting the extent depends on the option selected You should update the BM Cfirmware when Gateway Customer Care has instructed you to update it To update the BMC firmware 1 Download the BMC firmware zip file from support gateway com 2 Read the release notes for the firmware update 3 Follow the instructions on the Web site or in the readme txt file in the downloaded zip file 4 to update the firmware When the BMC update is complete reboot your server m Using your Server Companion DVD You can use your Server Companion DVD to e Install hardware drivers e Install programs View server documentation Server Companion DVD contents The Server Companion DVD is a tool you can use to help maintain your server The DVD contains Computer and component documentation Drivers and utilities for servers running Windows 2003 Server Viewing documents The DVD contains documents for your server and for some optional components You can view the documents with the Acrobat Reader version 4 0 and above To view documents l Insert the Server Companion DVD into the DVD drive on a computer running the Windows operating system The Gateway Application and Driver Recovery window opens OR If t
30. to see if this program is available in your area MI you need further assistance in recycling reusing or trading in your end of life product you may contact us at the Customer Care number listed in your product s user guide and we will be glad to help you with your effort Finally we suggest that you practice other environmentally friendly actions by understanding and using the energy saving features of this product where applicable recycling the inner and outer packaging including shipping containers this product was delivered in and by disposing of or recycling used batteries properly With your help we can reduce the amount of natural resources needed to produce electrical and electronic equipment minimize the use of landfills for the disposal of end of life products and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the environment and are disposed of properly Notices 100 Copyright O 2007 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer
31. top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway E 9520T Server Canada WW W gateway com For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party AN Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada
32. A 6 backplanes 46 hard drives 2 29 power supply 43 hot swap drives installing 29 location 2 IDE connectors 5 drive configuration 26 indicators 2 3 13 information LED 7 66 installing add in card 37 backplanes 46 battery 48 card 37 drives 26 expansion cards 37 hard drive 29 heat sink 40 hot swap drive 29 memory 33 PCI expansion card 37 PCI riser assembly 37 power distribution board 44 power supply 43 processor 40 SAS SATA backplane 46 SAS SATA drive 29 system board 49 system fans 38 Internet connection troubleshooting 74 interrupts 80 104 Index intrusion switch connector location 5 IRQ assignments 80 J jacks see connections jumper location 5 K keyboard cleaning 16 port 3 troubleshooting 74 L LAN jack 3 LED information 7 66 LEDs 2 diagnostic 67 system board 7 66 line conditioners 10 location drive bays 4 fan module 4 memory slots 4 PCI riser assembly 4 power supply cage 4 processor air duct 4 lock Kensington 3 key 2 11 25 location 2 3 M Main menu BIOS Setup utility 52 maintenance cleaning 16 cleaning case 16 cleaning keyboard 16 cleaning screen 17 Gateway Systems Manager 17 general guidelines 16 recording BlOS configuration 17 master boot record 74 memory installing 33 location 5 map 80 troubleshooting 74 messages 59 monitor cleaning 17 port 3 troubleshooting 75 motherboard see system board mouse port 3 N network jack 3 NMI 65
33. D CS cg 33 Installing and removing PCI expansion cards o ocoocoooccccconr enn 37 Removing and installing a PCI card 13 ERR rastas 37 Replacing system TallS ai chan estera rostra Ca er rio sie AA rola snares 38 Replacing the fan cage and fan board ccc cece eee eens 39 Replacing or adding a processor sssssssssse ene eee enneenes 40 Replacing a power supply module and power board ssssssesee 43 Adding an additional power supply module oooocooccccoc coo 44 Replacing the power distribution board 0ooocooocccoococcoo 44 Replacing the hot swap backplaries uo bae ia 46 Installing and removing a mezzanine board ccc eee cece eee eee eae 47 Replacing the CMOS battery orie lt it iG awit eaw tens orierenies otierenecesaedes 48 Replacing the system board lv ooo osse eats ERE E x EE PLA ESL Ed 49 Chapter 5 Using the BIOS Setup Utility ccc cece eee eee 51 Opening the BIOS Setup utility cai 9 ace eda baa Cac cr evan Cua o 4 52 Updating the BIOS ioter trus Sieb er eck Gt Senora eats VEI In 52 RECOVERING te BIOS orto pE a retiro Eig Er x se lode in 53 Resetting the BIOS iui cs oss Reed dad eo 54 Resetting BIOS passwordS x ctx A ERR Y S 55 Updating and recovering the BMC ainia Tus aci acie epe da 56 Updating the BMC firmware ntes BEER Hr Ede bor dd rhet 56 Recovering the BMC lt 2 co eusd bias tI dE XA UE VIX aa Ver as 56 Chapter 6 Troubleshooting iis n n nnne 57
34. E 9520T Server JSERGUIDE A Gateway Contents Chapter 1 Checking Out Your Gateway Server eese 1 CONE A A c oa efi ade AAA A 2 a ida 3 Connectors and LEDS ora icon 3 MO o da oa 4 System Board A EL 5 GONMECIORS 5 eoo o A AA m ea 5 H t 5Wwap Dackplalies uh cov etx ASA SERE EE DIES 6 SAS SATA backplane aida eS ca ah ntc casado 6 EDITO Mato eine ticas Coe eren ior e ed piede rac us 7 Getting Help cuam ua Sono at toni UR a OUS os UD RUD UO Pedo no e 8 Server Companion DVD sd 8 Gateway Web S ost sa eo pat e oe EE EE a ERU ERU Ek ovde ae a 8 A TO 8 Chapter 2 Setting Up Your Server 0 o occcocccoo nnn 9 Setting up the hardware cie ces EE rey ava Bromas iaa Sata 10 Protecting from power source problems ssssseeennn 10 Removing and installing the bezel cece cece eens 11 Starting your SerVel i sya A oe dad b wade ea Pao d RO 13 Understanding the power on self test cc cece cece eee e nena 14 Turning off your SerMels uu rectae tracie dass bacs reeds 14 Setting up the operating system oir ia e pe ERG ed REY IR EE 14 Initial hardware settings ra eri Pia da NR RD RE IRE 14 Chapter 3 Maintaining Your Server ccoooccocc nnn 15 Caring Tor VoU SEU Vel cari Eee Ee Esc bv patus Ebene E44 16 Cleaning your server a ar err naaa ARA 16 Preparing for system recovery 15 cxsea See x Seek ER TEVEC PERO E RO EX RU ede 17 Recording the BIOS Cori gur atlOfT 2s ua or aga d Dedi xe P EE ace 17
35. GB 1 GB 1 GB 1 GB 1 GB 8 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 16 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 32 GB DIMM Installation Options Mirrored Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Total Usable Memory 4 512MB 512MB 512MB 512MB 1 GB 1 GB 1GB 1GB 1GB 2 GB 2 GB 2 GB 2 GB 2 GB 4 GB 4 GB s 4 GB s 4 GB s 4 GB 4 8 GB 34 WW W gateway com DIMM Installation Options Mirrored Mode DIMM DIMM1 512 MB 1GB 2 GB 4 GB DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMMB Total Usable Memory 512MB 512MB 512MB 512MB 512MB 512MB 52MB 2G 1GB 1GB 1GB 1GB 1GB 1GB 1GB 4 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 16 GB DIMM Installation Options Sparing Mode DIMM DIMM1 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB 512 MB 1GB 2 GB 4 GB DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 ODIMM7 DIMM8 TotalUsable Memory 512MB 512 MB 1MB E E i gt 1 GB 2 GB 2 GB 4 GB 4 GB 512MB 512MB 52MB 1 5 GB 1 GB 1 GB 1 GB 3 GB 2 GB 2 GB 2 GB 6 GB 4 GB 4 GB 4 GB y P 2 12 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 3 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 6 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 12 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB 24 GB To install or replace memory l Follow the instructions in Preventing static electricity discharge on page 24 Make sure
36. K To repair the master boot record e Ata DOS command prompt type fdisk mbr then press ENTER n You cannot connect to the Internet Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help Liquid has been spilled into the keyboard e f you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace it This type of damage is not covered by your server s warranty Memory errors were detected during server start up Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 33 Amemory module may be defective If possible try another memory module and see if the error repeats Monitor Power Processor WW W gateway com Your server is running but there is no picture e Adjust the brightness and contrast controls to the center position Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit e Check the port and cable for bent or damaged pins e Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make surethat the monitor warms up for at least 30 minute
37. ROMs Generate and write contents of ESCD in NVRam Log errors encountered during POST Display error to the user and gets the user response to error Execute BIOS setup if needed requested Late POST initialization of chipset registers Build ACPI tables if ACPI is supported Program the peripheral parameters Enable disable NMI as selected Late POST initialization of system management interrupt Check boot password if installed Clean up work needed before booting to operating system Take care of runtime image preparation for different BIOS modules Fill the free area in FOOOh segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed Initialize runtime language module Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRs Prepare CPU for operating system boot including final MTRR values Wait for user input at config display if needed Uninstall POST INT1Ch vector and INTO9h vector De initializes the ADM module Prepare BBS in Int 19 boot End of POST initialization of chipset registers Save system context for ACPI Pass control to OS Loader typically INT19h WW W gateway com Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset memory and other components before system memory is available The fol
38. Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite recei
39. Setup utility opens 2 Select menus and submenus to display setting information L Caution Setting the wrong values in the Advanced Menu may cause the server to malfunction BIOS menu BIOS submenu Setting Main System Overview AMIBIOS CORE Build date pen Le Type System Memory Size System Time System Date Advanced CPU Configuration Manufacturer Brand String Frequency FSB Speed CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Cache L1 Cache L2 Cache L3 Max CPUID Value Limit Virtualization Technology VT Execute Disable Bit Hardware Prefetcher Adjacent Cache Line Prefetch Virtualization Technology VT Value HH MM SS DAY MM DD YYYY Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled BIOS menu WW W gateway com BIOS submenu Memory Configuration IDE Configuration Setting Memory Performance Mode Total Memory Capacity Memory Redundancy DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 ATA IDE Configuration Legacy IDE Channels Configure SATA as Primary IDE Master Primary IDE Slave Value Non Redundant Interleaved Single Channel Mirror Mirrors branch space Between branches Spare Rank DIMM Sparing Non Redundant Mirror Spare Size Not Installed Size Not Installed Size Not Installed Size Not Installed Size Not
40. System administration e it are bee de be OR ted RR n 17 Gateway Systems Manager ssssesenn mnn 17 Server SeCU EIE ata da ids datada 18 Identifying VOU Sel Vel crues a y een Cice pt atti acu Eos 18 Updating the baseboard management controller firmware 19 Using your Server Companion DVD rss rs E ER ERR d 19 Server Companion DVD contents c cece cece eee rr 19 VIEWING documents oi id tl dec SEE Eee van acte ds 19 Installing drivers and programs sse een aes 20 Booting from the Server Companion DVD ssssessseseeeene 21 Chapter 4 Installing Components lle n n n nn nnn 23 Preparing to install components ccc cece ence mnn 24 Selecting a place to work gated weds swe ts Weeds Sek bad eda Suge ane Ue a 24 Gathering the tools you need arca 24 A e tox vat Ernte nt ie A I HE ERES 24 Preventing static electricity discharge 00ooooococcoonorncnnaa rro 24 Contents Opening the server case s cere iscritta UO ed 25 Closing the server case roget viis o ISO 26 Installing and removing drives as cras las a Ete ee e ce e s 26 Removing and installing an optical drive cece cece eee eens 27 Removing and installing a hard drive cc cece eee eee nen 29 Filling empty drive bays is osi xb Ex een aed pot beet ER LOTES 3l Installing the optional diskette drive 1 ccc cece cece ene ees 31 Installing membris ite porum m ect t Ata ae erences Ue ies CERTE ER
41. Telephone support ida is Dunia pees Res hera a scs pM 58 Before calling Gateway Customer Care sseeseseeeeee 58 Telephone support wees visae the tensa em Ck at osa en aco 3H a d 58 TULA AAA SD Fuss P ure Turri ee iius 59 A ex ace t 9 ae ge Bin arteria barbe o Lat avit scan i ut 59 ENTORNOS SES 22 5 Deos LAS AI e or ed b n Gea iR uta Ea ER UR ER LR 59 Understanding sensors and sensor readings cc cce eee e eee n eee nee nes 63 Sensor type codes amio an alin tar a states ice e ahha gcd rhe wend awe 63 TEOUDIGSIGOEIl IQ aia sida 64 FirSt stepS MEE M 64 Battery replacement a dea 65 Beep CodeS son ratade a 65 LEDO MACI N 2 eon ae Foret ta ete Coast eo o ia 66 Diagnostic LEDS is C pun Rat et ERE ta 67 BIOS rrr 13 WW W gateway com OPC drive usu DS A VNDC Hed SAS 73 EXPANSION Cal ds Lamar tios 73 Hard dre ip a pri tie Ko 74 A RS 74 KeyDOdl usos ede zh ette E ERR ERI IARE E REPRE 74 MEMO vau daas qoe Dus dae Laude LAE Gand Uber EA nd adc ova dead 74 A e s od o ENS LES red esce b e tite 75 POWER CX cce PR UR ada RS AE AR UO ADU ARDT Oa 75 PrOCESSO ud MM p mI EN 75 Appendix A Server Specifications e enn 77 System specifications cistitis nme e n eo ee ob te ds 78 System board specifications aia iss veda hla ut Yeux UE xU RE VOLES UE ERREYE 78 Environmental specifications civ sg rer era i 79 Electronic specifications rr copie Ed Lect buic pine pr
42. age 24 Make sure rud turn off the server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 25 3 f you are removing and installing a full length card press the clips 1 on the card guide tab then rotate the card guide tab 2 up to release the PCI expansion cards Otherwise go the next step PAN Caution Do nottouch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 4 Press down on the top of the expansion card latch 3 for the PCI expansion card you are removing then rotate the latch up 4 to release the card 5 Gently remove the PCI card from the card slot then lift the PCI card out of the chassis 37 CHAPTER 4 Installing Components Caution Make sure that you only plug a PCI X expansion card into the PCI X slot Plugging a PCI X expansion card into a PCI slot may damage the PCI X card 6 Position the new PCI expansion card over the PCI slot then press the PCI expansion card into the PCI slot 7 From the back of the server push the expansion card latch in to the locked position 8 If you opened the card guide initially rotate the card guide tab down to the locked position 9 Follow the instructions in Closing the server case on page 26 10 See the card s documentation for software installation instructions Replacing system fans
43. and policies across the network with a single action With Gateway Systems Manager you can run system management tasks which are triggered by certain events or conditions For more information refer to the Gateway Baseboard Management Controller BMC User Guide at support gateway com by selecting this server from the list You can also find additional information in the program s online help 17 CHAPTER 3 Maintaining Your Server Server security Locking the server To lock the server l Remove the bezel lock keys from the inside of the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Removing and installing the bezel on page 11 2 Insert the key into the lock and rotate it Y turn clockwise To unlock it rotate the key Ya turn counter clockwise n Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set an administrator password to prevent unauthorized access to the BIOS Setup utility To set the BIOS security passwords l Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Select the Security menu Select Change Administrator Password Type the password and press ENTER then type it again and press ENTER Save your changes and close the BIOS Setup utility L Ui 4 WN To remove a BIOS security passwor
44. blade screwdriver Small containers to store various types of screws Agrounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 8 Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power cords and modem cable before opening the server case The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Before working with server components follow these guidelines Warning To prevent risk of electric shock do not insert any object into the vent holes of the power supply Turn off the server then unplug the power cords and all other cables Press the power button to drain any residual power from the server Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger PAN Caution ESD can permanently damage electrostatic discharge sensitive components in the server Prevent ESD damage by following ESD guidelines every time you open the server case 24 www gateway com Avoid staticcausing surfaces such as carpeted floors plastic and packi
45. bled Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices No Access View Only Limited Full Access BIOS menu Server WW W gateway com BIOS submenu System Management Remote Access Configuration Setting Password On Boot Boot Sector Virus Protection Power amp Reset Switches Inhibit NMI Control Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision Remote Access Serial Port Number Base address and IRQ Serial Port Mode Flow Control Redirection After BIOS POST Terminal Type VT UTF8 Combo Key Support Value Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled COM1 COM2 115200 8 n 1 57600 8 n 1 19200 8 n 1 09600 8 n 1 None Hardware Software Disabled Boot Loader Always ANSI VT100 VI UTF8
46. block recovery code checkpoints on page 71 DIM code checkpoints on page 72 and ACPI runtime checkpoints on page 73 you can find out where an error is taking place For example if a hex code of 0B is indicated you can detemine that the server cannot detect the PS 2 mouse You can then take measures such as reinserting the mouse to solve the problem All LEDs are cleared and restored to normal status after the server is power cycled POST code checkpoints The following table shows the checkpoints LED codes and task description of events that may occur during the POST portion of the BIOS Check Description point 03 Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable w CMOSFlags 04 Check CM OS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initialize data variables that are based on CMOS setup questions Initialize both the 8259 compatible PICs in the system 05 Initialize the interrupt controller in hardware generally PIC and interrupt vector table 06 Do R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ 0 i
47. cessor power connector J5 Pin Signal Name 1 Ground 2 Ground 3 Ground 81 82 APPENDIX A Server Specifications Pin VGA connector 24 Pin 4A UJ N ul 10 11 12 13 14 15 Signal Name Ground 12 V 12 V 12 V 12 V Signal Name Red Green Blue No connection GND GND GND GND 5V GND No connection SDA HSYNC horizontal sync VSYNC vertical sync SCL Mini SAS connectors 50 Pin B1 B2 B3 B4 B5 B6 B7 Signal Name Ground SATA_TX1_C_DP SATA_TX1_C_DN Ground SATA_TX2_C_DP SATA_TX2_C_DN Ground WW W gateway com Pin Signal Name B8 SB SATA SCLK B9 SB SATA SLOAD B10 Ground Bll Ground B12 Ground Al Ground A2 SATA_RX1_C_DP A3 SATA_RX1_C_DN A4 Ground A5 SATA RX2 C DP A6 SATA_RX2_C_DN A7 Ground A8 Key A9 Ground A10 SB SATA SDOO All SB SATA SDO1 A12 Ground Floppy controller connector J49 Pin Signal Name Pin 1 GND 2 3 GND 4 5 KEY 6 7 GND 8 9 GND 10 11 GND 12 13 GND 14 15 GND 16 17 MSEN 1 18 19 GND 20 21 GND 22 23 GND 24 25 GND 26 Signal Name LOWDEN N 2M MED DSEL3 N INDEX N MOTONO N DSEL1_N DSELO_N MOTON1_N DIR_N STEP_N WDATA_N WRTEN N TRK 0 N 83 84 Pin 27 29 31 33 APPENDIX A Server Specifications Signal Name MSEN 0 GND GND GND Serial port connector J15 Pin gt e W N ul Signal Name DCD RXDATA TXDATA DIR GND DSR RTS CTS RI Pin 28 30 32 34 Description S
48. codes 65 BIOS 73 card 73 diagnostic LEDs 67 error messages 59 expansion card 73 general guidelines 64 general safety guidelines 59 hard drive 74 Internet connection 74 keyboard 74 LED information 7 66 master boot record 74 memory 74 monitor 75 optical drive 73 power 75 power source problems 10 processor 75 safety guidelines 59 technical support 58 telephone support 58 105 Index video 75 turning off server 14 turning on server 13 type codes sensor 63 U uninterruptible power supply UPS 11 updating the BIOS 52 UPS 11 USB ports internal connector 5 location 2 3 user password 18 V VGA port 3 W Web site Gateway 8 106 A MAN E 9520T GDE R3 05 07 8512439
49. d l Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 2 Select the Security menu then select the password to remove 3 Enter the current password then press ENTER 4 For the n password leave the password field blank then press Enter The password is removed ES Tip SN Passwords can also be cleared using jumpers on the system board For instructions see Resetting BIOS passwords on page 55 Identifying your server 18 While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The ID indicator is a yellow LED front or a blue LED back that you can turn on to help you locate the correct server For the hello indicator to turn on the server does not need to be turned on but it does need to be plugged in To turn on the ID LED l Pressthe ID button on the front panel of the server The yellow ID LED front and the blue ID LED back turn on For the location of these LEDs see LED information on page 7 2 To turn off the indicator press the ID button u WW W gateway com Updating the baseboard management controller firmware eae management controller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the information provided depends on
50. d Matrox G200 Graphics Core with 2 25 MB Up to 1280 x 1024 8 bpp or 1024 x 768 16 bpp Intel ESB2 controller Dual onboard 10 100 1000 network interface IEEE 850 3u auto negotiation support Full duplex support 2 mini SAS connector with integrated RAID 0 1 10 support with RAID 5 optional 2 SATA connectors 6 SATA channels from ESB2 One SAS PCI X or PCI E mezzanine board ACPI 2 0b compliance Supports S0 S1 S4 S5 Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications Variable Temperature Humidity Acoustic noise Shock Vibration Electrostatic discharge ESD System cooling requirement in BTU Hr Requirements Nonoperating 40 to 158 F 40 to 70 C Operating 32 to 95 F 0 to 35 C with a maximum rate of change not to exceed 10 per hour Operating 2096 to 8096 Nonoperating 596 to 9596 Sound Pressure 50 dBA Operating 5 0 g 11 mSec 1 2 sine Unpackaged 25 g velocity change 136 inches sec 2 40 Ibs to gt 80 lbs Packaged Non palletized free fall in height 24 inches 40 Ibs to gt 80 lbs Unpackaged 5 Hz to 500 Hz 2 20 g RMS random 15 kV air discharge 8kV direct contact 2723 BTU hour 79 APPENDIX A Server Specifications Electronic specifications Memory map Interrupts 80 Address Range hex A
51. dware Interrupt Controller 1 error BIOS POST could not initialize the Master Interrupt Controller This may indicate a problem with system hardware Interrupt Controller 2 error BIOS POST could not initialize the Slave Interrupt Controller This may indicate a problem with system hardware CMOS messages CMOS Date Time Not Set The CMOS Date and or Time are invalid This error can be resolved by readjusting the system time in AMIBIOS Setup CMOS Battery Low CMOS Battery is low This message usually indicates that the CMOS battery needs to be replaced It could also appear when the user intentionally discharges the CMOS battery CMOS Settings Wrong CMOS settings are invalid This error can be resolved by using AMIBIOS Setup CMOS Checksum Bad CMOS contents failed the Checksum check Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction This error can typically be resolved by using AMIBIOS Setup WW W gateway com Miscellaneous messages Keyboard Error de dsd is not present or the hardware is not responding when the keyboard controller is initialized Keyboard Interface Error Keyboard Controller failure This may indicate a problem with system hardware System Halted The system has been halted A reset or power cycle is required to reboot the machine This message appears after a fatal error has been detected Understanding
52. e MCH Ambient Normal operating 22 deg C range Temperature FBD Ambient Normal operating 25 deg C range Temperature ESB2 Ambient Normal operating 22 deg C range Processor CPUO State Normal 1 Processor CPUI State Normal il Physical Security Chas Intrusion Normal 0 Button UID BTN State Deasserted 0 Power Supply PS STATUS Unavailable Power Supply PS2 STATUS Unavailable Power Supply PS REDUNDANCY Unavailable Power Unit Power Unit Normal 0 Watchdog 2 Watchdog2 Normal 0 Sys Event SYS EVENT Normal 0 Troubleshooting First steps D Warning To avoid bodily injury do not attempt to troubleshoot your server problem if The power cords or plugs are damage Liquid has been spilled into your server Your server was dropped The case was damaged n Instead unplug your server and contac a qualified computer technician Try these steps first before going to the following sections e Make sure that the power cords are connected to your server and an AC outlet and that the ACoutlet is supplying power e f you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server 64 WW W gateway com f you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device
53. e protection against harmful interference in a commercial installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense IN Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product Telecommunications per FCC part 68 applicable to products fitted with USA modems Your modem complies with Part 68 of the Federal Communications Commission FCC rules On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company An FCC compliant telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to thetelephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of devices which may be connected to the telephone line Excessive RENS on a telephone line may result in the devices not ringing in response t
54. el from the chassis and remove it L 7 To reinstall the bezel align the right side of the bezel with the right side of the chassis at a 45 angle then insert the three tabs on the right side of the bezel into the slots in the chassis 8 Swing the left side of the bezel in to the chassis until the three tabs on the left side of the bezel snap into place 9 dose the server case by following the instructions in Closing the server case on page 26 L 12 www gateway com Starting your server Before you start your server for the first time Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on Caution When you connect peripheral devices to the server make sure that your server and devices are turned off and the power cords are unplugged Make sure that all cables are connected securely to the correct ports and jacks on the back of the server To start the server l Turn on any peripheral devices connected to the server 2 Press the power button The power LED turns green Power LED Power button SE If nothing happens when you press the power button e Make sure that the power cable s is plugged in securely and that your surge protector if you are using one is plugged in and turned on Make sure that the monitor is connected to the server plugged into the power outlet or surge pr
55. ent malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas TheRinger Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location D Warnin Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warni
56. er cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Install a jumper across pins 1 2 of header J59 E Caution A Moving the jumper while the power is on can damage your server Always um off the server and unplug the power cords and all other cables before changing the jumper rears ET Y m Il BORA 2 la m y Ll e 000 gn WT al 00 n Disable h Follow the instructions in Closing the server case on page 26 desk a bootable USB disk on key containing a valid BIOS image AMIBOOT ROM into a USB port Reconnect the power cords and turn on the server The BIOS recovery is initiated Wait until the BIOS recovery is completed The process may take up to 5 minutes Remove the bootable USB disk on key Turn off the server then disconnect the power cords and all other cables connected to the Server 33 R2 ME 10 11 12 13 CHAPTER 5 Using the BIOS Setup Utility Follow the instructions in Opening the server case on page 25 Remove the jumper from pins 1 2 Follow the instructions in Closing the server case on page 26 Plug in the AC power cords and turn on the server then verify that the recovery was successful n Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults Press the power and reset buttons on the front of the server Mo
57. et when oriented as indicated Do not force the processor into the socket to avoid bending the pins or damaging the processor If the processor does not fit completely check its orientation and check for bent pins 8 Insert the new processor into the socket making sure that the gold triangle on the corner is situated as shown in the following illustration 9 When the processor is oriented correctly and in place press ED into the socket rotate the load plate into place and push down the load lever until it clicks into place 42 www gateway com A Caution The heatsink has Thermal Interface Material TIM located on the bottom of it Use caution when you unpack the heatsink so you do not damage the TIM If you are reusing the original heatsink make sure that the TIM on the bottom of the heatsink is not damaged If the TIM is damaged you should apply new TIM to the bottom of the heatsink 10 Place the heatsink on the installed processor aligning it so that it fits squarely in the heatsink socket 11 Push down the heatsink retaining levers and lock them under the retaining hooks on the heatsink socket 12 Follow the instructions in Closing the server case on page 26 El Replacing a power supply module and power board PAN Caution The power supplies in this server contain no user serviceable parts Only a qualified computer technician should service the power supplies Your server comes with 3 wire AC p er co
58. hassis 43 CHAPTER 4 Installing Components 4 Pull the power supply module straight out of the server with the handle It may take considerable force to remove 5 Push the new power supply module into the server with the retaining clip on the top until it clicks into place 6 Reconnect the AC power cord for the new power supply module L Adding an additional power supply module V Important The dummy power supply can be removed and the additional power supply installed with the server turned on Because only one power supply which can support the whole server is normally shipped with the server if you want to add a second power supply module the dummy power supply must be removed to make room for it To add an additional power supply module 1 Loosen the thumbscrew 1 holding the dummy power supply in the chassis then use the finger recesses to pull the dummy power supply 2 out of the chassis AN Caution If you remove either of the power Supplies for any reason you must install a dummy power supply to ensure correct airflow and cooling 2 Push the new power supply module into the server with the retaining clip on the top until it clicks into place 3 Connect the AC power cord for the new power supply module L Replacing the power distribution board To replace the power distribution board l Follow the instructions in Preventing static electricity discharge on page
59. he window does not open run the file Runmenu exe on the DVD 2 dick Documentation The server document list opens Click the title of the document you want to view The document opens 4 To access files manually open the Docs Manuals folder on the Server Companion DVD a UJ 19 CHAPTER 3 Maintaining Your Server To install Acrobat Reader 7 Click the link for Acrobat on the Documentation page OR Run Docs Reader app21279 Setup exe from the Server Companion DVD E Installing drivers and programs 20 M Important The Server Companion DVD s Gateway Application and Driver Recovery utility works only in Windows operating systems You can install drivers and programs directly onto the server by using the Server Companion DVD You can also extract drivers onto diskette from the DVD at any Windows workstation To install drivers and programs at the server 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD Alist of programs and drivers that you can install appears in the Drivers and Application Recovery list Click the program or driver you want to install then click Install Follow any on screen instructions To access the files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder To ext
60. hen turning it on to test the outlet Open your server and make sure that the power supply module cage cable is connected correctly to the system board When you turn on the server it makes several short beeps The short beeps indicate the server has encountered some type of error See Beep codes on page 65 Your server does not recognize a new processor Makesurethatthe processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly e f you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation 15 76 CHAPTER 6 Troubleshooting A Server Specifications System specifications System board specifications Environmental specifications Electronicspecifications Additional specifications APPENDIX A Server Specifications System specifications Case Weight Fans Ports Drives standard Hard drive bays PCI Cards Power supply Operating systems Certifications 17 x 8 66 x 27 56 inches 432 x 220 x 700 mm Convertible from tower to rack mountable Minimum weight no bezel power supplies hard drives optical drive diskette drive fans PCAs cables and so on 5512 Ibs 25 KG Maximum weight 85 98 Ibs 39 KG Two single rotor 120 mm multi speed hot swappable system fan
61. his message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Status BAD Backup and Replace A S M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk S M A R T Capable and Status BAD A S M A R T capable hard disk sends this message when it detects an imminent failure This message can be reported by an ATAPI device using the S M A R T error reporting standard S M A R T failure messages may indicate the need to replace the hard disk System configuration messages DMA 2 Error Error initializing secondary DMA controller This is a fatal error often indicates a problem with system hardware DMA Controller Error POST error while trying to initialize the DMA controller This is a fatal error often indication a problem with system hardware Checking NVRAM Update Failed BIOS could not write to the NVRAM block This message appears when the FLASH part is write protected or if there is no FLASH part System uses a PROM or EPROM Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU This message only applies to Intel CPUs The message is most likely to appear when a new CPU is installed in
62. ignal Name WPROTECT N RDATA N HDSEL N DSKCHING N Data Carrier Detect1 Receive Data Transmit Data Data Terminal Ready Ground Data Set Ready Request To Send Clear To Send Ring Indicate Keyboard and Mouse connectors Pin Signal Name 1 Keyboard or mouse data 2 NC 3 GND 4 5 V 5 Keyboard or mouse clock 6 NC External USB connectors Pin gt e W N Signal Name 5V USBN Data USBN Data GND WW W gateway com 12C SMBus connector Pin Signal Name 1 12C SCL 2 12C SDA 3 C Alert 4 Ground 5 33V Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 85 86 APPENDIX A Server Specifications D BIOS Settings 88 APPENDIX B BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this appendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility To view all BIOS settings 1 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS
63. ing the backplane on the back of the hard drive cage then slide the backplane 4 down to disengage the locking tabs Remove the backplane and place it in a staticfree bag for storage 11 12 13 www gateway com Holding the new backplane by the edges only align it with the locking tabs on the hard drive cage then place it on the locking tabs and slide it up Caution Make sure you do not pinch bind or damage any cables as you install the backplane Tighten the thumbscrew to secure the backplane to the hard drive cage ae the hard drive cage back into the opening in the front of the chassis until it clicks into place 15 16 17 18 19 ou T U Connect to Backplane o 3 CN Q D Cal Q3 a E Connect to Mezzanine Board gt Replace the system fans by following the instructions in Replacing system fans on page 38 Set the chassis upright if necessary Follow the instructions in Closing the server case on page 26 Reinstall the hot swap drives back into the server Make sure that you install the drives into the same bays you removed them from in Step 4 For instructions see Removing and installing a hard drive on page 29 Replace the bezel by snapping it into place on the front of the server m Installing and removing a mezzanine board For information on installing and removing the optional mezzanine board refer to the Mezzanine Board User Guide 47 CHAPTER 4 I
64. ion about root directory of recovery media EA FO Search for pre defined recovery file name in root directory Fl Recovery file not found F2 22 reading FAT table and analyze FAT to find the clusters occupied by the recovery ile F3 Start reading the recovery file cluster by cluster F5 Disable L1 cache FA Check the validity of the recovery file configuration to the current configuration of the flash part FB Make flash write enabled through chipset and OEM specific method Detect correct flash part Verify that the found flash part size equals the recovery file size F4 The recovery file size does not equal the found flash part size FC Erase the flash part FD Program the flash part FF The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at F000 FFFOh DIM code checkpoints The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system buses The following table describes the main checkpoints where the DIM module is accessed Checkpoint 2A 38 Description ideae different buses and perform the following functions Reset Detect and Disable function 0 Disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard
65. ision or a motor www gateway com Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities Uninterruptible power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and ie save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit www gateway com Removing and installing the bezel gt To remove and install the bezel l Follow the instructions in Preventing static electricity discharge on page 24 Make sure d turn off the server then unplug the power cord s and all other cables connected to the server If the server is mounted in a cabinet remove the server from the cabinet For instructions see the instructions that accompanied the rail kit If the bezel door is installed unlock if necessary and open it Open the server case by following the instructions in Opening the server case on page 25 Close the bezel door then pull out on the three retaining tabs on the left side of the bezel to disengage the tabs from the chassis Ui B amp B w N Retaining tab Retaining tab Retaining tab 11 CHAPTER 2 Setting Up Your Server 6 Swing the bezel out 45 from the front of the case then disengage the tabs on the right side of the bez
66. l other cables connected to the server co www gateway com Follow the instructions in Opening the server case on page 25 Remove the jumper from pins 1 2 Follow the instructions in Closing the server case on page 26 Tni Resetting BIOS passwords To reset BIOS passwords you must either reset and clear all BIOS settings or use the Clear Password jumper To reset all BIOS settings follow the instructions in Resetting the BIOS on page 54 To clear the BIOS password s 1 oU B 00 Follow the instructions in Preventing static electricity discharge on page 24 Make sure ol turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 A Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper Install a jumper across pins 1 2 of header J59 A e pum E M I D h Follow the instructions in Closing the server case on page 26 Reconnect the power cords and turn on the server The BIOS password s is cleared Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Remove the jumper from pins 1 2 Follow the instructions in Closing the server case on
67. lect menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to system access passwords For more information see Server security on page 18 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings e Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS 52 If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette To update the BIOS l Printthe appendix for BIOS Settings on page 87 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off Record any custom BIOS settings on your printout Download the BIOS update files from support gateway com Follow the instructions on the Web site or the
68. line cord V Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and dental facilities oxygen laden environments or industrial facilities Index Numerics 5 25 inch drive location 2 A accessories safety precautions 102 ACPI runtime checkpoints 73 add in card see card administrator password 18 Advanced menu BIOS Setup utility 52 backplane 6 SAS SATA 6 backplanes installing 46 baseboard management controller 19 battery location 5 replacing 48 troubleshooting 65 beep codes 65 BIOS recovering 53 resetting 54 resetting passwords 55 troubleshooting 73 BIOS Setup utility menus 52 88 navigating through 52 Opening 52 passwords 18 55 recording configuration 17 settings 88 submenus 94 96 troubleshooting 73 BMC 19 recovering 56 Boot menu BIOS Setup utility 52 bootblock initialization code checkpoints diagnostic LEDs 71 bootblock recovery code checkpoints diagnostic LEDs 71 C card installing 37 slot location 3 5 37 troubleshooting 73 case dosing 26 opening 25 checkpoints ACPI runtime 73 bootblock initialization code 71 bootblock recovery code 71 DIM code 72 POST code 68 deaning Case 16 keyboard 16 Screen 17 tape drive 17 dosing case 26 CMOS battery see battery components installing 24 configuration jumper 5 connections diskette drive 5 front panel 5 IDE 5 keyboard 3 LAN 3 monitor 3 mou
69. ll two processors onto the system board the processors must be the same speed revision core voltage and bus speed To replace a processor Important INI Ust have a processor in the Processor 1 socket or your server will not start If you are upgrading your server from one processor to two you may need to reconfiqure your operating system so it can recognize the additional processor For instructions see your operating system s documentation l Install the most current BIOS version For instructions see Updating the BIOS on page 52 2 Follow the instructions in Preventing static electricity discharge on page 24 Make sure iut turn off the server then unplug the power cord s and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 25 4 Push down then pull out and up on the two heatsink retention levers 1 and move them out of the way 2 Caution The heat sink has Thermal Interface Material TIM on the bottom Be careful not to damage this material when you remove the heat sink from the processor If removing the heat sink also pulls the processor out of the processor socket the processor could be damaged 5 Remove the heatsink 3 from the processor 41 CHAPTER 4 Installing Components 6 Unlock the load lever 1 and lift it up then open the load plate 2 to release the processor PN Caution The processor only fits the sock
70. lowing table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization Check point Before Dih D1 DO D2 D3 D4 D5 D6 D7 D8 D9 DA Description Early chipset initialization is done E super 1 O initialization is done including RTC and keyboard controller NMI is disabled Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS Go to flat mode with 4 GB limit and GA20 enabled Verify the bootblock checksum Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled Test base 512 KB memory Adjust policies and cache first 8 MB Set stack Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS checksum is tested If BIOS recovery is necessary control flows to checkpoint EO See Bootblock Recovery Code Checkpoints section of document for more information Restore CPUID value back into register The Bootblock Runtime interface module is moved to
71. make sure that you close the case and reconnect all cables before you restart your server Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a fileto a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Memory messages Gate20 Error The BIOS is unable to correctly control the system board s Gate A20 function which controls access of memory over 1 MB This may indicate a problem with the system board Multi Bit ECC Error This message will only occur on systems using ECC enabled memory modules ECC memory has the ability to correct single bit errors that may occur from faulty memory modules A multiple bit corruption of memory has occurred and the ECC memory algorithm cannot correct it This may indicate a defective memory module 39 60 CHAPTER 6 Troubleshooting Boot messages Boot Failure This is a generic message indicating the BIOS could not boot from a particular device This message is usually followed by other information concerning the device Invalid Boot Diskette A diskette was found in the drive but it is not configured as a bootable diskette Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for data transfer This is often reported by drives when no media is present A Drive Error The BIOS attempted to configure the A drive
72. memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module Initialize the silent boot module Set the window for displaying text information Displaying sign on message CPU information setup key message and any OEM specific information Initialize different devices through DIM See DIM code checkpoints on page 72 for more information Initialize DMAC1 and DMAC2 Initialize RTC date time Test for total memory installed in the system Also press DEL or ESC keys to limit memory test Display total memory in the system Mid POST initialization of chipset registers Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the BDA EBDA and so on Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed 69 70 Check point 52 60 75 78 7A 7C 84 85 87 8C 8D 8E 90 A0 Al A2 A4 A7 A8 A9 AA AB AC B1 00 CHAPTER 6 Troubleshooting Description Updates CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory Initialize NUM LOCK status and programs the KBD typematic rate Initialize Int 13 and prepare for IPL detection Initialize IPL devices controlled by BIOS and option ROMs Initialize remaining option
73. mount Function 0 to 07FFFFh 640 KB DOS region base system memory 0A0000h to OBFFFFh 128 KB Video or SMM memory 0C0000h and ODFFFFh 128 KB Expansion card BIOS and buffer area OE0000h to OFFFFFh 128 KB System BIOS OE0000h to OEFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memory space A Important If you disable an IDE controller to free the interrupt for that controller you must physically unplug the IDE cable from the system board imply disabling the drive by configuring the BIOS option does not make the interrupt available The following table reflects a typical configuration but you can change these interrupts Use this information to determine how to program each interrupt ISA Interrupt Description IRQO 8254 timer IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free IRQ4 Serial port IRQ5 Hot plug SCSI controller IRQ6 Diskette controller IRQ7 Free IRQ8 Real time clock IRQ9 Generic Option for SCI IRQ10 VGA IRQ11 USB IRQ12 Mouse controller IRQ13 Numeric data processor IRQ14 Primary IDE controller IRQ15 Secondary IDE controller WW W gateway com Connector pinouts Main power connector J7 Pin Signal Name 1 3 3 V 2 3 3 V 3 Ground 4 5 V 5 Ground 6 5 V 7 Ground 8 Power good 9 Stand by 5 V 10 12 V 11 12 V 12 3 3 V 13 3 3 V 14 12 V 15 Ground 16 DC_ON soft on off 17 Ground 18 Ground 19 Ground 20 Key 21 5 V 22 5 V 23 5 V 24 Ground Pro
74. n PIC for system timer interrupt Trap INT1Ch vector to POSTINT1ChHandlerBlock Check point 08 co Cl C2 C5 C6 E 0A 0B 0C OE 13 24 30 2A 2C 2E 31 33 37 38 39 3A 3B 3C 40 50 www gateway com Description Initialize the CPU The BAT test is being done on KBC The keyboard controller command byte is being programmed after Auto detection of KB MS using AMI KB 5 Early CPU Init Start Disable Cache Init Local APIC Set up boot strap processor information Set up boot strap processor for POST Enumerate and set up application processors Re enable cache for boot strap processor Early CPU Init Exit Initialize the 8042 compatible keyboard controller Detect the presence of PS 2 mouse Detect the presence of keyboard in KBC port Ten and initialization of different input devices Also update the Kernel Variables rap the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and Silent logo modules Early POST initialization of chipset registers Uncompress and initialize any platform specific BIOS modules Initialize System Management Interrupt Initialize different devices through DIM i See DIM code checkpoints on page 72 for more information Initialize different devices Detects and initializes the video adapter installed in the system that has optional ROMs Initialize all the output devices Allocate
75. nd network connections Protect your server by using a surge protector If you have a modem usea su rge protector that has the appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server When you purchase a surge protector Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL e Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage the better the protection for your server Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference Such as a telev
76. nents with green handles or retention locks can be hot swapped while the server is on Server components with blue handles or retention locks can only be removed when the server is turned off i Feature Power supply Power distribution board System fans hot swap 5 25 inch device bays Feature Front panel Hard drive bays SAS SATA backplane System board www gateway com System board Connectors 2000 o CE ti T En 415 312 5 J26 323 322 J21 318314 31331 Q lE lA j EB un t E AT yo 5 LA T 7 1 il Lh y x T i i a x ac mnm cmm ih 090 e e Feature Feature 1 PCI X 64 bit 66 MHz expansion slot J45 26 Not used 2 PCI X 64 bit 66 MHz expansion slot J43 21 Processor power connector J5 3 PCI 32 bit 33 MHz expansion Slot 141 28 Processor 1 4 PCI E x8 expansion slot with x4 speed J39 29 SMIL connector J47 5 PCI E x8 expansion slot with x4 speed J37 30 Processor 2 6 PCI E x16 expansion slot with x8 speed J35 31 Fan board connector J29 7 Management port RJ 45 J30 32 Not used 8 Dual NIC connector RJ 45 128 33 PCI E mezzanine board connector J33 9 ID LED CR13 34 12C and system ID connector 146 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 CHAPTER 1 Checking Out Your Gateway Server Feature D sub VGA port 124 Serial port 115 Dual USB connector J12 PS 2 keyboard and mouse ports J10 System
77. ng Warning This product contains chemicals including lead known to the State of California to cause cancer and or birth defects or reproductive harm 99 APPENDIX C Legal Information Environmental information The product you have purchased contains extracted natural resources that have been used in the manufacturing process This product may contain substances known to be hazardous to the environment or to human health To prevent releases of harmful substances into the environment and to maximize the use of our natural resources Gateway provides thefollowing information on how you can responsibly recycle or reuse most of the materials in your end of life product Waste Electrical and Electronic Equipment commonly known as WEEE should never be disposed of in the municipal waste stream residential garbage collection The Crossed Out Waste Bin label affixed to this product is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gateway equipment Call Gateway
78. ng foam Avoid working on the server when your work area is extremely humid Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface Opening the server case PAN Caution For correct cooling and air flow always reinstall the cover before you turn on the server Operating the server without the cover in place will cause the server to overheat Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Warning This server may have two power cords To disconnect internal AC power you must unplug both power cords To open the server l Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server If the bezel is installed unlock and open it If the server is mounted in a cabinet remove the server from the cabinet For instructions see the instructions that accompanied the rail kit Place the
79. ns in Closing the server case on page 26 m 45 CHAPTER 4 Installing Components Replacing the hot swap backplanes Caution The hot swap backplane is not hot swappable Before removing or replacing the backplane you must first turn off the server and all peripheral devices attached to the server and remove the AC power cord s from the power supply or wall outlet To replace the hot swap backplanes 1 BW COND Ui 9 10 46 Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Unlock the bezel if necessary and remove it by pulling it straight off the front of the server Remove all of the hot swap drive carriers from the server and make note of which bay you remove each drive from For instructions see Removing and installing a hard drive on page 29 Lay the chassis on its side to make it easier to work on Remove the system fans following the instructions in Replacing system fans on page 38 Disconnect all cables from the backplanes jua the release latch 1 counter clockwise then pull the hard drive cage 2 out of the chassis Caution Pressing or pulling on any components on the backplane could result in damage to the backplane Loosen the thumbscrew 3 hold
80. nstalling Components Replacing the CMOS battery 48 Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equ uivalent type recommended by the manufacturer Dispose of or recycle used batteries by E ing them to a hazardous waste facility Follow all local regulations for correct battery isposa If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery To replace the battery l Print the appendix for BIOS Settings in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record the BIOS settings on your printout then close the utility Turn off your server then follow the instructions in Preventing static electricity discharge on page 24 Follow the instructions in Opening the server case on page 25 Set the chassis on its side to make it easier to work on Locate the old battery on the system board and note its orientation You will need to install the new battery the same way O UI e Ww N prr EA MY T uini amr 00000000 n a e PASA d DO ho mmm 8 Push the battery retention dip away from the battery until the battery lifts up then remove the old battery You can use a screwdriver to help lift the battery 9 Make sure that the positive
81. ntification back of system board System Fault Visible fault Front panel warning Hard drive tray LAN front 66 Indicate drive status and activity Identify NIC status On each hard drive tray Front panel Color Description Yellow On Server identification front enabled Blue back Red Off No fault Blinking Non critical system fault On Critical system fault Blue or Red Blue On Hard drive okay Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive Blue On LAN link for any NIC Blinking LAN activity for any NIC Off No link for any NIC www gateway com LED Name Function Location Color Description NIC status LEDs Identify NIC states Front panel and Green back I O panel Yellow a e RJ 45 connectors LED 1 Green On NIC linked LED 1 Green Blinking NIC activity LED 1 Off No link LED 2 Yellow On Link speed 1 Gbps LED 2 Yellow Off Link at other Speed Power LED Identify the power Front panel Blue Off Power is off or S5 state of the system On Power is on or SO Power supply Identify power Power supply Green or Red Green On Power supply good status LED supply fault module and receiving power Red On Power supply fault Off Power supply not receiving power Diagnostic LEDs This system board provides a set of eight diagnostic Port 80 LEDs If you are troubleshooting your system the
82. o an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENS contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved Thetelephone company may make changesin its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state publicutility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the
83. optical drive Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 51 Reinstall the device driver For instructions see Using Your Server Companion DVD Make sure that the drive is configured correctly by following the instructions in the drive s documentation Turn off your server then remove the drive and push it in again to make sure the drive is seated correctly For instructions see Removing and installing an optical drive on page 27 Your optical drive tray does not open e Press a straightened paper clip wire into the optical drive s manual eject hole The drive tray opens e Ifthis problem happens frequently while the server is turned on the drive may be defective Expansion cards Your server does not recognize an expansion card Restart your server Make sure that you have installed the necessary software or driver For instructions see the card s documentation Reseatthe expansion card and riser card For instructions see Installing and removing PCI expansion cards on page 37 e f another slot of the correct size is available install the card in a different slot Confirm that the PCI slot option ROM is not disabled in the BIOS setup utility 73 Hard drive Internet Keyboard Memory 74 CHAPTER 6 Troubleshooting
84. optical drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord s is unplugged To remove and install an optical drive l Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Unlock the bezel if necessary and remove it by pulling it from the chassis Remove the data and power cables from the back of the optical drive If you are removing the optical drive from the tower configuration rotate the release latch 1 counter clockwise and pull the optical drive 2 out of the chassis Ui fe UJ N YA Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server I A A Ne ee OR If you are removing the optical drive from the rack configuration press the release tab 1 marked PUSH and pull the optical drive 2 out of the chassis 2 CHAPTER 4 Installing Components 6 Remove the four screws 3 from the sides of the optical drive 7 m the four screws 1 you removed in the previous step on the sides of the new optical rive 8 Push the optical drive into the case until it clicks into place 9 Attach the 44 pin optical drive cable and the power cable
85. or reload selected applications 21 22 CHAPTER 3 Maintaining Your Server 4 Installing Components Preparing to install components Preventing static electricity discharge Opening the server case Closing the server case Installing and removing drives Installing memory Installing and removing PCI expansion cards Replacing system fans Replacing or adding a processor Replacing a power supply module and power board Replacing the hot swap backplanes Installing and removing a mezzanine board Replacing the CMOS battery Replacing the system board CHAPTER 4 Installing Components Preparing to install components Selecting a place to work Work on your server in an area that e Is clean avoid dusty areas e Isa low static environment avoid carpeted areas e Has a stable surface on which to set your server Has enough room to place all of your server parts snear a grounded outlet so you can test your server after installation e Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need a Blue latches thumbscrews or connectors indicate tool less components Green latches and connectors indicate hot swappable components Some tools and supplies that you may need to work on your server are Anotebook to take notes e A Phillips screwdriver e Asmall flat
86. otector and turned on You may also need to adjust the monitor s brightness and contrast controls e f you cannot find the cause of the power loss contact Gateway Customer Care For more information see Getting Help on page 8 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings E operating system s documentation for instructions on configuring advanced settings for your specific network L 13 CHAPTER 2 Setting Up Your Server Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 59 and Beep codes on page 65 for troubleshooting information Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server A Caution The power button on the server does not turn off server AC power To remove AC power from the server you must unplug the AC power cords from the wall outlet or power source The power cords are considered the disconnect device to the main AC power 1 Use the instructions in the operating system s documentation or online help to shut down the operating system Whenever possible you
87. page 26 L 2 ae ARES om 39 CHAPTER 5 Using the BIOS Setup Utility Updating and recovering the BMC Updating the BMCfirmware To update the BMC firmware 1 Download the BMC firmware zip file from support gateway com 2 Read the release notes for the firmware update 3 Follow the instructions on the Web site or in the readme txt file in the downloaded zip file to update the firmware 4 When the BMC update is complete reboot your server E Recovering the BMC 56 If you encounter a problem while you are updating the BMC such as a power outage the BMC update may not be successful If this occurs you may need to recover the old BMC y Important This method does not work if the keyboard is connected through the KVM switch To manually recover the BMC 1 WO OND us Follow the instructions in Preventing static electricity discharge on page 24 Make sure that you turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 PN Caution Moving the jumper while the power is on can damage your server Always um off the server and unplug the power cords and all other cables before changing the jumper Install a jumper across pins 1 2 of header J59 D CEPA Disable Enable Follow the instructions in Closing the server case on page 26 Update
88. pliant 240 pin SDRAM registered ECC DIMM memory modules Your server supports from 512 MB to 32 GB of total memory with fully buffered FB DIMM support Supported DIMM sizes include 512 MB 1 GB 2 GB and 4 GB The BIOS configures the memory controller to run in single channel dual channel or four channel mode Memory mirroring and memory sparing can be enabled in the BIOS setup menu see Using the BIOS Setup Utility on page 51 Memory slots rmm 8 BS CHAPTER 4 Installing Components Caution All DIMMs installed must be the same speed Do not install more than four dual rank DIMMs or the BIOS will generate a memory configuration error DIMM banks must be populated using the following guidelines DIMM Installation Options Non redundant Mode DIMM DIMM1 DIMM2 DIMM3 DIMM4 DIMM5 DIMM6 DIMM7 DIMM8 Ue Usable emory 1 512MB lt gt 512 MB 1 GB 1GB 2 GB 2 GB 4 GB 4 GB 2 512MB 512MB 1GB 1GB 1 GB 2 GB 2 GB a 2 GB a a 4 GB 4 GB 4 GB 8 GB 4 512MB 512MB 512MB 52MB 2 GB 1 GB 1 GB 1 GB 1 GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB s 16 GB 512MB 512MB 52MB 512MB 2 GB 1GB 1GB 1GB 1GB 4 GB 2 GB 2 GB 2 GB 2 GB 8 GB 4 GB 4 GB 4 GB 4 GB 16 GB 8 512MB 512MB 512MB 512MB 532MB 512MB 512MB 512MB 4GB 1GB 1 GB 1 GB 1
89. publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at ww w gatew ay com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Trademarks used herein are trademarks or registered trademarks of Gateway Inc in the United States and other countries All other brands and product names are trademarks or registered trademarks of their respective companies D Safety Information APPENDIX D Safety Information Important safety information 102 Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment How ever to ensure safe use of this product itis important that the safety instructions marked on the product and in the documentation are followed
90. r case on page 26 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new system board contact Gateway Customer Care For more information see Getting Help on page 8 E 2 Using the BIOS Setup Utility Opening the BIOS Setup utility Updating the BIOS Recovering the BIOS Resetting the BIOS Updating and recovering the BMC CHAPTER 5 Using the BIOS Setup Utility Opening the BIOS Setup utility Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect the performance of your server Before changing any settings write them down in case you need to restore them later You 2 record the settings on a printout of this guide s appendix for BIOS Settings on page 87 The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off To open the BIOS Setup utility l Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens When you se
91. r operating system s documentation you can use the following information resources to help you use your server Server Companion DVD Use the Server Companion DVD to access file utilities Windows Server 2003 drivers and documentation for your server and its components For instructions see Using Your Server Companion DVD Gatew ay Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 58 2 Setting Up Your Server Setting up the hardware Protecting from power source problems Starting your server Setting up the operating system Initial hardware settings CHAPTER 2 Setting Up Your Server Setting up the hardware To make sure that your working environment is safe IN Caution Your server comes with a 3 wire AC power cord s fitted with the correct plug style for your region If the plug s does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug s in any way Use a surge protector UPS or wall outlet that i
92. ract drivers and programs to diskettes 1 Insert the Server Companion DVD into your server s DVD drive The Gateway Application and Driver Recovery window opens OR If the window does not open automatically run the file Runmenu exe on the DVD Click Extract Drivers Click your server model and server operating system at the right of the window then click Search A list of programs and drivers that you can create diskettes for appears in the Drivers and Application Recovery list Click the program or driver you want to extract then click Extract Follow any on screen instructions To access the files manually open the Drivers folder on the Server Companion DVD then open the appropriate subfolder WW W gateway com Booting from the Server Companion DVD A Important Although the Server Companion DVD is bootable it does not include network operating system files and is not intended to restore your operating system By booting from the Server Companion DVD you can repair applications and drivers or exit to the command prompt To boot from this DVD l With your server turned on insert the Server Companion DVD into the DVD drive 2 Restart your server A message appears asking you to select an option 3 Press any key to boot from the DVD The Gateway Options Main Menu appears 4 Follow any on screen instructions You can use the options in this menu to reformat your hard drive create mass storage driver disks
93. rds fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cords Your server uses as many as two 725 W hot swappable power supply modules optional If your server has both power supply modules installed the modules act as redundant hot swappable power supplies If one of the two power supplies fails the other power supply supports the server while you replace the failed power supply You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply If your server is only equipped with a single power supply standard the server must be turned off and the AC power cord removed before replacing it To replace a power supply module l f your server is equipped with more than one power supply module determine which power supply module has failed the LED on the power supply will be orange 2 If your server has n one power soppi module installed make sure that you turn off the server then unplug the power cord before continuing OR If your server has two power supply modules installed you do not need to turn off the power to the server before continuing 3 Press down on the retaining clip 1 on the power supply to release the power supply module 2 from the c
94. readme txt file in the downloaded zip file to update the BIOS After you have updated the BIOS restart your server and load the default BIOS values Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility n O um Ae w N WW W gateway com Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update Also if the ROM image is Seu sn E a automatically enters recovery mode and updates the system ROM without the boot block A Important This method does not work if the keyboard is connected through the KVM switch To recover the old BIOS 1 2 3 4 mean a diskette CD or DVD or a bootable USB disk on key containing the AMIBOOT ROM ile Turn on or restart the server Press and hold CrRL HomeE during power up until the recovery process begins the server beeps The process is complete when you see a message on the Screen Remove the diskette the CD or DVD or the bootable USB disk on key Restart the server The old BIOS is recovered To manually recover the BIOS 1 O CON OD Ui e Follow the instructions in Preventing static electricity discharge on page 24 Make sure Sus turn off the server then unplug the pow
95. s PS 2 keyboard or mouse 2 USB 4 standard 2 front and 2 back Serial VGA 1 back LAN 2 RJ 45 IPMI RJ 45 for BMC One optical drive plus two additional 5 25 inch bays Diskette drive optional Ten SATA or SAS hot swap hard drive bays Contains the following PCI slots 1 PCI E x16 slot with x8 speed 2 PCI E x8 slots with x4 speed 2 PCI X 64 bit 66 MHz slots 1 PCI 32 bit 33 MHz slot One 725 W hot swap power Supply module standard Additional 725 W hot swap redundant power supply module optional Supports Windows Server 2003 all Windows Small Business Server 2003 all and Windows Storage Server 2003 all FCC Class A ISPR22 EN550222 UL CUL CSA CUL CE System board specifications 78 Processor Chipset Memory PCI device slot Supports as many as two Intel Xeon 5100 Dual Core or 5300 Quad Core Series processors Intel Blackford MCH Northbridge Intel ESB2E Southbridge Eight 240 pin DIMM slots support from 512 MB to 32 GB total MEE Use only fully buffered FB DIMM DDR2 533 667 compliant 72 bit single rank or dual rank SDRAM modules RAS features ECC Mirroring sparing Interleave 1 2 or 4 channels Has the TEMO PC slots 1PCI E x16 slot with x8 speed 2 PCI E x8 slots with x4 speed 2 PCI X 64 bit 66 MHz slots 1 PCI 32 bit 33 MHz slot VGA LAN SAS SATA Storage expansion ACPI www gateway com Integrate
96. s appropriate for the supplied AC power cord s Use a clean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation e Use the instructions on your server s setup poster to set up your hardware Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by ns warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Y Important Keep the server boxes and packing material in case you need to ship the server Protecting from power source problems 10 Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors YN Caution High voltages can enter your server through the power cord and the modem a
97. s before making a final judgment about color uniformity Make sure that The monitor is not positioned too close to another monitor electric fan or fluorescent light You demagnetize the screen using the monitor s degauss feature For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the CRT monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor da a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function You press the power button but the server does not turn on e If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 75 e f your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS Makesurethat the electrical outlet is working by plugging a working device such as a lamp into the outlet t
98. se 3 network 3 power 3 5 PS 2 3 RJ 45 5 serial 3 USB 2 3 VGA 3 cover panels removing 25 D DDR SDRAM See memory device drivers installing 19 Device Initialization Manager see DIM diagnostic LEDs 67 ACPI runtime checkpoints 73 bootblock initialization code checkpoints 71 bootblock recovery code checkpoints 71 DIM code checkpoints 72 POST code checkpoints 68 DIM code checkpoints 72 DIMM see memory diskette drive connector 5 location 2 display troubleshooting 75 documentation Gateway Web site 8 Server Companion DVD 19 drive bays location 2 drivers installing 19 drives configuring 26 diskette 2 hard drive 2 29 hot swap 2 29 installing 26 29 optical 2 RAID 2 29 removing 26 replacing 26 SAS SATA 2 tape 17 troubleshooting 74 DVD Server Companion 19 electronic specifications 80 electrostatic discharge ESD 24 empty drive bays filling 31 environmental specifications 79 error messages 59 eSupport 85 Exit menu BIOS Setup utility 52 expansion card see card F fan module connector 5 location 5 filling empty drive bays 31 finding specifications 78 85 front panel connector 5 G Gateway Customer Care 58 Learning Libraries 59 103 Web address 8 Web site 8 Gateway Systems Manager 17 H hard drive indicator 2 installing 29 LED indicator 2 removing 29 troubleshooting 74 heat sink installing 40 help telephone support 58 tutoring 59 hot swap backplane 6 backplane SAS SAT
99. se LEDs can help you determine where errors are taking place If you are experiencing problems with your server open the case and check these LEDs CR16 to CR24 on the system board then check the tables on the following pages to determine the problem The location of Port 80 LEDs is shown in the following illustration sla mu 61957 styf tyop 9132 7 vzu2 7 czy fi zu 67 CHAPTER 6 Troubleshooting The eight diagnostic LEDs are divided into two groups LEDs from CR16 CR19 comprise one group and LEDs from CR20 CR24 comprise the other group The two groups represent the two digits of E hex as The CR16 CR19 group stands for the first digit and the CR20 CR24 group stands for the second Hex Hex Code CR24 CR23 CR22 CR21 Code CR19 CR18 CR17 CR16 8 4 2 1 8 4 2 1 0 0 0 0 0 0 0 0 0 0 1 0 0 0 1 1 0 0 0 1 2 0 0 1 0 2 0 0 1 0 3 0 0 1 1 3 0 0 1 1 4 0 1 0 0 4 0 1 0 0 5 0 1 0 1 5 0 1 0 1 6 0 1 1 0 6 0 1 1 0 7 0 1 1 1 7 0 1 1 1 8 1 0 0 0 8 1 0 0 0 9 1 0 0 1 9 1 0 0 1 A 1 0 1 0 A 1 0 1 0 B 1 0 1 1 B 1 0 1 1 Cc 1 1 0 0 Cc 1 1 0 0 D 1 1 0 1 D 1 1 0 1 E 1 1 1 0 E 1 1 1 0 F 1 1 1 1 F 1 1 1 1 In determining the code Off 0 and On 1 Based on this you can determine the corresponding hex code Then by checking POST code checkpoints on page 68 Bootblock initialization code checkpoints on page 71 Boot
100. server then unplug the power cord s and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 25 Unlock the bezel if necessary and remove it by pulling it from the chassis 4 Push the diskette drive bay cover EMI shield 1 in from the front of the server WwW 31 CHAPTER 4 Installing Components YA Important The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server 5 Push the diskette drive tray 2 into the chassis from the front and secure it with the four screws 3 included in the optional diskette drive kit OK LAM 6 Align the diskette drive with the two clips on the side of the diskette drive carrier 4 then press the diskette drive 5 down firmly until it snaps into place 32 www gateway com 7 Secure the diskette drive into the carrier with the two screws 6 included in the optional diskette drive installation kit 8 Push the diskette drive assembly into the drive tray until it snaps into place 9 Connect the data and power cables to the back of the diskette drive 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Follow the instructions in Closing the server case on page 26 12 Reconnect all power cords and peripheral device cables then turn on the server Bl Installing memory VS Caution Useonly 667 Mhz com
101. system memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information is stored in memory Store the Uncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST code checkpoints on page 68 for more information Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS Check point E0 E9 EA EB Description Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled Set up floppy controller and data Attempt to read from floppy Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM Disable ATAPI hardware Jump back to checkpoint E9 71 12 CHAPTER 6 Troubleshooting Check Description point EF Read error occurred on media Jump back to checkpoint EB E9 or Determine informat
102. talled A CD drive cleaning kit Cleaning tips Warning When you shut down your server the power turns off but some electrical current still flows through your server To avoid possible injury from electrical shock unplug the power cord and all other cables connected to the server Always turn off your server and other peripheral devices before cleaning any components Use a damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components Keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty WW W gateway com Cleaning the screen A Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners If your comp
103. tected mode General exception error processor exception error Display memory error system video adapter The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed The cache memory test failed Troubleshooting steps Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards If the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Remove one of the processors if two are installed then try a known good processor in the first socket Same as for 4 beeps Remove the keyboard to see if the error goes away If it does try a known good keyboard Same as for 4 beeps Same as for 5 beeps If the system video adapter is an add in card replace or reseat the video adapter If the video adapter is integrated into the system board the board may be faulty Try using an add in card Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps See the following table for a description of this server s LEDs and the information they provide LED Name Function Location ID Aid in server Front panel and ide
104. ting Serial Port 2 IRQ PS 2 Keyboard PS 2 Mouse USB Devices Enabled List of USB devices detected by BIOS Legacy USB Support USB 2 0 Controller Mode BIOS EHCI Hand Off USB Mass Storage Device Configuration Onboard VGA Onboard ESB2 NIC NIC 1 PXE function NIC 2 PXE function PCI X slot1 Option ROM PCI slot2 Option ROM PCle slot Option ROM GTW MzBoard Option ROM Quick Boot Quiet Boot Value IRQ3 IRQ4 IRQ10 IRQ11 Present Present Disabled Enabled Auto FullSpeed 12 Mbps HiSpeed 480 Mbps Disabled Enabled Selects USB Mass Storage Device Configuration submenu with USB Device enable Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled 91 92 BIOS menu Security APPENDIX B BIOS Settings BIOS submenu Boot Device Priority Hard Disk Drives Removable Drive CD DVD Drives Setting Bootup Num Lock POST Error Pause 1st Boot Device nth Boot Device 1st Drive nth Drive 1st Drive nth Drive 1st Drive nth Drive Administrator Password Installed Not installed User Password Installed Not installed Change Administrator Password Set or clear Admin password User Access Level Change User Password Set or dear User password Value On Off Disabled Ena
105. to the back of the optical drive 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Follow the instructions in Closing the server case on page 26 12 Reconnect all power cords and peripheral device cables then turn on the server E 28 www gateway com Removing and installing a hard drive VA Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical environment additional or replacement drives must conform to Gateway standards Use this procedure to add or replace a hard drive in a hot swap bay Your server supports as many as ten 1 inch high 3 5 inch hot swap SATA and SATA II hard drives or ten 1 inch high 3 5 inch hot swap SAS hard drives You can purchase additional drives through your Gateway Sales or Customer Care representative Channel 0 hot swap hard drive cage Channel 1 hot swap hard drive cage 29 CHAPTER 4 Installing Components To remove and install a hot swap hard drive PN Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive Instructions for using thesoftware are provided by the software manufacturer Failure to do so may destroy the data on the drive l Pullthe release lever on the hard drive carrier out then pull the drive assembly 3 straight out of the server
106. uter screen is an LCD use only a damp soft cloth to clean it Never spray water directly onto the screen OR If your computer screen is not an LCD use a soft cloth dampened with glass cleaner to clean the Screen Never spray cleaner directly onto the screen Cleaning the tape drive If you use atape drive to back up your files regular maintenance will lengthen the life of the drive To maintain the drive s reliability e Clean the drive monthly with the cleaning cartridge included with the drive e Remove the tape from the drive whenever the drive is not in use Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Use the Server Companion DVD to start the server and attempt to fix the problem Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working To record your BIOS configuration l Printthe appendix for BIOS Settings on page 87 2 Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens 3 Record the BIOS settings on your printout Ww System administration Gateway Systems Manager Gateway Systems Manager GSM lets you manage multiple computers on a Windows network from asingle window then implement commands
107. uto SWDMA 0 2 MWDMA 0 2 UWDMA 0 6 Auto Disabled Enabled Disabled Enabled 95 96 BIOS submenu USB Configuration APPENDIX B BIOS Settings BIOS 2nd level submenu USB Mass Storage Device Configuration Setting USB Mass Storage Reset Delay Device 1 Emulation Type Device n Emulation Type Value 10 Sec 20 Sec 30 Sec 40 Sec Only displayed if a device is detected Includes a DevicelD string returned by the USB device Auto Floppy Forced FDD Hard Disk CDROM Only displayed if a device is detected Includes a DevicelD string returned by the USB device Auto Floppy Forced FDD Hard Disk CDROM C Legal Information APPENDIX C Legal Information Regulatory compliance statements United States of America 98 Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCCPart 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonabl
108. ve the Clear CMOS jumper on the system board To reset the BIOS using the power and reset buttons 1 2 3 4 5 Print the appendix for BIOS Settings on page 87 in this guide Restart your server then press F2 at any time after you see the LEDs on your keyboard flash or turn off The BIOS Setup utility opens Record any custom BIOS settings on your printout Press the reset button and hold it down for four seconds or more then press the power button while continuing to hold down the reset button Release both buttons at the same time The BIOS is reset To reset the BIOS using the system board jumper 1 U1 54 Follow the instructions in Preventing static electricity discharge on page 24 Make sure poe turn off the server then unplug the power cord s and all other cables connected to the server Follow the instructions in Opening the server case on page 25 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other cables before changing the jumper Install a jumper across pins 1 2 of header J59 B Er da g j 600000050 TA i Us a n _ pj EOS egs E H Disable Enable Sa JI 1 Follow the instructions in Closing the server case on page 26 Reconnect the power cords and turn on the server The BIOS is reset Turn off the server then disconnect the power cords and al
109. ver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables and modem cables from the wall outlets before cleaning the system D Warnin This unithastwo power supplies To remove power from all internal circuitry you must disconnect both power cords Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway D Warnin To reduce the risk of fire use only No 26 AWG or larger telecommunications
110. y NIC states Identify the power state of the system Identify power supply fault Feature 6 12C and system ID connector 7 12C and system ID connector 8 Backplane power connector 9 Backplane SAS connector Location Front panel and back of system board Front panel On each hard drive tray Front panel Front panel and back I O panel RJ 45 connectors Front panel Power supply module Color Yellow front Blue back Red Blue or Red Blue Green Yellow Blue Green or Red See the following table for a description of this server s LEDs and the information they provide Description On Server identification enabled Off No fault Blinking Non critical system fault On Critical system fault Blue On Hard drive okay Blue Blinking Hard drive activity Red On Hard drive fault Red Blinking Hard drive rebuilding Off No hard drive On LAN link for any NIC Blinking LAN activity for any NIC Off No link for any NIC EE LED 1 Green On NIC linked LED 1 Green Blinking NIC activity LED 1 Off No link LED 2 Yellow On Link speed 1 Gbps LED 2 Yellow Off Link at other speed Off Power is off or S5 On Power is on or SO Green On Power supply good and receiving power Red On Power supply fault Off Power supply not receiving power CHAPTER 1 Checking Out Your Gateway Server Getting Help In addition to you

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