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Fujitsu SPARC T5440 User's Manual

1. FRU fault LEDs Environmentals System fault LED POST M User alerts Solaris PSH showfaults The service processor can detect when a fault is no longer present and clears the fault in several ways m Fault recovery The system automatically detects that the fault condition is no longer present The service processor extinguishes the Service Required LED and updates the FRU s PROM indicating that the fault is no longer present m Fault repair The fault has been repaired by human intervention In most cases the service processor detects the repair and extinguishes the Service Required LED If the service processor does not perform these actions you must perform these tasks manually by setting the ILOM component state or fault state of the faulted component The service processor can detect the removal of a FRU in many cases even if the FRU is removed while the service processor is powered off for example if the system power cables are unplugged during service procedures This function enables ILOM to know that a fault diagnosed to a specific FRU has been repaired Note ILOM does not automatically detect hard drive replacement Many environmental faults can automatically recover A temperature that is exceeding a threshold might return to normal limits An unplugged power supply can be plugged in and so on Recovery of environmental faults is automatically detected Note No ILOM comm
2. gt stop SYS Are you sure you want to stop SYS y n y Stopping SYS Note To perform an immediate shutdown use the stop force script SYS command Ensure that all data is saved before entering this command V Power Off Graceful Shutdown Press and release the Power button If necessary use a pen or pencil to press the Power button V Power Off Emergency Shutdown Caution All applications and files will be closed abruptly without saving changes File system corruption might occur Press and hold the Power button for four seconds V Disconnect Power Cords From the Server Unplug all power cords from the server 68 SPARC Enterprise T5440 Server Service Manual June 2011 unplug the power cords before accessing any cold serviceable components Caution Because 3 3v standby power is always present in the system you must Extending the Server to the Maintenance Position This topic includes the following m Components Serviced in the Maintenance Position on page 69 m Extend the Server to the Maintenance Position on page 70 Components Serviced in the Maintenance Position The following components can be serviced with the server in the maintenance position Fan trays CMP memory modules FB DIMMs PCIe XAUI cards Service processor Power supply backplane Hard drive backplane Related Information Front Panel Diagram on page 3 Rear P
3. Servicing Hard Drives This topic includes the following m About Hard Drives on page 76 m Remove a Hard Drive Hot Plug on page 77 m Install a Hard Drive Hot Plug on page 79 m Remove a Hard Drive on page 81 m Install a Hard Drive on page 82 m Hard Drive Device Identifiers on page 83 m Hard Drive LEDs on page 84 About Hard Drives The hard drives in the server are hot pluggable but this capability depends on how the hard drives are configured To hot plug a drive you must take the drive offline before you can safely remove it Taking a drive offline prevents any applications from accessing it and removes the logical software links to it 76 SPARC Enterprise T5440 Server Service Manual June 2011 Caution You must use hard drives designed for this server which have a vented front panel to allow adequate airflow to internal system components Installing inappropriate hard drives could result in an overtemperature condition The following situations inhibit your ability to hot plug a drive m If the hard drive contains the operating system and the operating system is not mirrored on another drive m If the hard drive cannot be logically isolated from the online operations of the server If your drive falls into one of these conditions you must power off the server before you replace the hard drive Related Information m Identifying Server Components on page 1 m Managing Faults on page
4. gt show faulty faults 0 exceeded low non recoverable threshold Target Property Value Hosp et 222 EA AEE EE E ERE EE ASAA A AE EA O EEA es SP faultmgmt 0 fru SYS MB FT1 SP faultmgmt 0 timestamp Dec 14 23 01 32 SP faultmgmt 0 timestamp Dec 14 23 01 32 faults 0 SP faultmgmt 0 sp detected fault TACH at SYS MB FT1 has m Example of the show faulty command displaying a configuration fault Show faulty Target Property Value E cen Pe ss ae DR AR iri nd ede oie cui e A a UD MURS Anci ss ae SP faultmgmt 0 fru SYS SP faultmgmt 0 timestamp Mar 17 08 17 45 SP faultmgmt 0 timestamp Mar 17 08 17 45 faults 0 SP faultmgmt 0 sp detected fault At least 2 power supplies must faults 0 have AC power Note Environmental and configuration faults automatically clear when the environmental condition returns to the normal range of when the configuration fault is addressed Managing Faults 37 m Example showing a fault that was detected by the PSH technology These kinds of faults are distinguished from other kinds of faults by the presence of a sunw msg id and by a UUID show faulty Target Property Value PTS IX CE ir dee E utu LM P erac UE TM VR n MDC E va SP faultmgmt 0 fru SYS MB MEMO CMP0 BR1 CH1 D1 SP faultmgmt 0 timestamp Dec 14 22 43 59 SP faultmgmt 0 sunw msg id SUNAV 8000 DX faults 0 SP faultmgmt 0 uu
5. setlocator value on off showenvironment showfaults v showfru g lines s a FRU g lines specifies the number of lines to display before pausing the output to the screen s displays static information about system FRUs defaults to all FRUs unless one is specified d displays dynamic information about system FRUs defaults to all FRUs unless one is specified See Display Individual Component Information ILOM show Command on page 28 showkeyswitch Sets the virtual keyswitch Turns the Locator LED on the server on or off Displays the environmental status of the host server This information includes system temperatures power supply front panel LED hard drive fan voltage and current sensor status See Display Individual Component Information ILOM show Command on page 28 Displays current system faults See Detecting Faults on page 34 Displays information about the FRUs in the server Displays the status of the virtual keyswitch Managing Faults 61 ILOM Command ALOM CMT Command Description show SYS LOCATE show SP logs event list showlocator Displays the current state of the Locator LED as either on or off showlogs b lines e lines v g lines p logtype r p1 Displays the history of all events logged in the service processor event buffers in RAM or the persistent buffers show SYS showplatform v D
6. Host Machine View Test Group Tests Logs Test Group on bofa d By Default all the tests are enabled To run a subset of tests select the tests that should not be run and click Disable button Then to execute enabled tests click on Start Tests button To restart a completed test reset the test counters by clicking the Reset Results button System Status idle Elapsed Time 000 00 00 Test Mode System Exerciser sessin v Edit Global Options Start Tests Stop Tests ResetResults Reprobe esje J I Enable M Disable PERJE Test Results Test t State Scheduling Policy Stress Progress Indicator M Test Status 0 0 Disk Enabled Time high idle 0 0 Interconnect Enabled Time high idle 0 0 loports Enabled Time high idle 0 0 Memory Enabled Time high idle 00 Network Enabled Time high idle 0 0 Processor Enabled Time high idle 040 Enable Disable 4 Optional Select the test categories you want to run Certain test categories are enabled by default You can choose to accept these Note Oracle VTS Tests on page 46 lists test categories that are especially useful to run on this server 5 Optional Customize individual tests Click on the name of the test to select and customize individual te
7. Avoid bending the bezel by gradually pulling it from the middle and both ends simultaneously V Install the Front Bezel 1 Align the bezel with the chassis front panel 2 Press the bezel onto the front panel The bezel is oriented with four guide pins and is secured with three snap in posts Next Steps m Slide the Server Into the Rack on page 155 m If you performed any additional service procedures see Power On the Server on page 157 Servicing Field Replaceable Units 121 Servicing the DVD ROM Drive You must remove the front bezel before servicing the DVD ROM drive m Remove the DVD ROM Drive on page 122 m Install the DVD ROM Drive on page 123 Related Information m Servicing the Front Bezel on page 119 WV Remove the DVD ROM Drive Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 m Remove the Front Bezel on page 120 Do the following 1 Remove the flex cable retainer Loosen the captive No 2 Phillips screw and lift the retainer up and out of the chassis 2 Unplug the DVD ROM drive from the flex cable assembly 3 Push the DVD ROM drive forward until it pro
8. Meaning Examples AaBbCc123 and directories on screen computer output AaBbCc123 What you type when contrasted with on screen computer output AaBbCc123 Book titles new words or terms words to be emphasized Replace command line variables with real names or values The names of commands files Edit your login file Use 1s a to list all files o You have mail su Password Read Chapter 6 in the User s Guide These are called class options To delete a file type rm filename The settings on your browser might differ from these settings Prompt Notations The following prompt notations are used in this manual Shell Prompt Notations C shell C shell superuser Bourne shell and Korn shell Bourne shell and Korn shell superuser ILOM service processor ALOM compatibility shell OpenBoot PROM firmware machine name amp machine name gt Sc ok Preface xvii Bbpemerm AN Conventions for Alert Messages This manual uses the following conventions to show alert messages which are intended to prevent injury to the user or bystanders as well as property damage and important messages that are useful to the user Caution This indicates a hazardous situation that could result in death or serious personal injury potential hazard if the user does not perform the procedure correctly Caution This indicates a hazardous situation that
9. Note See FB DIMM Device Identifiers on page 116 for a list of FB DIMM device identifiers and the corresponding slots on the CMP memory modules Related Information m Managing Faults on page 11 m FB DIMM Device Identifiers on page 116 m FB DIMM Fault Button Locations on page 117 m Performing Node Reconfiguration on page 159 FB DIMM Device Identifiers These are the device and device identifiers for FB DIMMs on a CMP and memory module pair Device identifiers are case sensitive Connector Location FB DIMM Device Identifiers Number FB DIMM Group CMP module SYS MB CPUx CMPx BR1 CH0 D0 J792 Bank 0 SYS MB CPUx CMPx BR1 CH1 DO J896 Minimum SYS MB CPUx CMPx BRO CHO DO0 J585 Configuration SYS MB CPUx CMPx BRO CH1 DO J687 Motherboard connector Memory module SYS MB MEMx CMPx BR1 CHI1 D J1471 Bank 3 2 J1573 SYS MB MEMx CMPx BR1 CH1 D J1066 3 J1167 SYS MB MEMx CMPx BR1 CH0 D 2 SYS MB MEMx CMPx BR1 CH0 D 3 SYS MB MEMx CMPx BRO CH1 D 847 Bank 2 2 J948 SYS MB MEMx CMPx BRO CH1 D J660 3 J762 SYS MB MEMx CMPx BR0 CH0 D 2 SYS MB MEMx CMPx BR0 CH0 D 3 SPARC Enterprise T5440 Server Service Manual June 2011 Location FB DIMM Device Identifiers Connector Number FB DIMM Group SYS MB MEMx CMPx BR0 CH1 D 1 SYS MB MEMx CMPx BR0 CHO D 1 SYS MB MEMx CMPx BR1 CH1 D 1 SYS MB MEMx CMPx BR1 CH0 D 1 Motherboard connector J746 Bank 1 J511 J1344 J9
10. Re attach power cords and data cables to the Connect the Power Cords to the Server on back panel of the server page 157 Power on the server after performing a Power On the Server on page 157 service procedure Related Information m Preparing to Service the System on page 63 m Servicing Customer Replaceable Units on page 75 m Servicing Field Replaceable Units on page 119 153 V Install the Top Cover If you removed the top cover perform the steps in this procedure Note If removing the top cover caused an emergency shutdown you must install the top cover and use the poweron command to restart the system See Power On the Server on page 157 1 Place the top cover on the chassis Set the cover down so that it hangs over the rear of the server by about an inch 25 4 mm 2 Slide the top cover forward until it seats 3 Secure the top cover by tightening the two captive screws along the rear edge AN A V Install the Server Into the Rack The following procedure explains how to insert the server into the rack Caution The weight of the server on extended slide rails can be enough to overturn an equipment rack Before you begin deploy the antitilt feature on your cabinet Caution The server weighs approximately 88 Ib 40 kg Two people are required to lift and mount the server into a rack enclosure when using the procedures in this chapter 1 Slide the inner s
11. When this offlining process occurs in normal operation you must replace the faulty FB DIMMs based on the fault message and enable the disabled FB DIMMs with the ILOM command set device component state enabled where device is the name of the FB DIMM being enabled for example set SYS MB CPUO CMPO BRO CHO DO component state enabled m Predictive Self Healing PSH technology A feature of the Oracle Solaris OS PSH uses the Fault Manager daemon md to watch for various kinds of faults When a fault occurs the fault is assigned a unique fault ID UUID and logged PSH reports the fault and identifies the locations of the faulty FB DIMMs If you suspect that the server has a memory problem follow the flowchart see FIGURE Diagnostic Flowchart on page 14 Run the ILOM show faulty command The show faulty command lists memory faults and lists the specific FB DIMMs that are associated with the fault SPARC Enterprise T5440 Server Service Manual June 2011 Note You can use the FB DIMM DIAG buttons on the CMP module and memory module to identify faulty FB DIMMs See FB DIMM Fault Button Locations on page 117 Once you identify which FB DIMMs you want to replace see Servicing FB DIMMs on page 108 for FB DIMM removal and replacement instructions You must perform the instructions in that section to clear the faults and enable the replaced FB DIMMs Related Information m POST Parameters on page 30 m Displayi
12. m Ethernet Port LEDs on page 9 m Detecting Faults Using LEDs on page 34 8 SPARC Enterprise T5440 Server Service Manual June 2011 Ethernet Port LEDs The service processor network management port and the four 10 100 1000 Mbps Ethernet ports each have two LEDs LED Color Description Left LED Amber Speed indicator or e Amber on The link is operating as a Gigabit connection green 1000 Mbps Green on The link is operating as a 100 Mbps connection Off The link is operating as a 10 Mbps connection Right LED Green Link Activity indicator Steady on A link is established Blinking There is activity on this port Off No link is established The NET MGT port only operates in 100 Mbps or 10 Mbps so the speed indicator LED will be green or off never amber Related Information m Rear Panel Diagram on page 6 m Rear Panel LEDs on page 8 m Detecting Faults Using LEDs on page 34 Identifying Server Components 9 10 SPARC Enterprise T5440 Server Service Manual June 2011 Managing Faults These topics describe the diagnostics tools that are available for monitoring and troubleshooting the server These topics are intended for technicians service personnel and system administrators who service and repair computer systems It contains the following topics m Understanding Fault Handling Options on page 11 m Connecting to the Service Processor on page 25 m Disp
13. on page 167 I O Fabric in 2P Configuration on page 168 I O Fabric in 4P Configuration on page 169 Reconfiguring I O Device Nodes This topic includes the following Options for Reconfiguring I O Device Nodes on page 162 Reconfigure the I O and PCIe Fabric on page 163 Temporarily Disable All Memory Modules on page 164 Re Enable All Memory Modules on page 165 Options for Reconfiguring I O Device Nodes You might need to change the connection between the CMP modules and the onboard devices described in I O Fabric in 2P Configuration on page 168 or I O Fabric in 4P Configuration on page 169 in one of the following circumstances A CMP module has completely failed you need access to a PCIe slot or device which was attached to that CMP module and you are unable to temporarily replace the failed module or move an existing module over from a different slot until the failed CMP is replaced You are upgrading from a 2P to a 4P system Related Information Managing Faults on page 11 I O Connections to CMP Memory Modules on page 160 System Bus Topology on page 167 I O Fabric in 2P Configuration on page 168 I O Fabric in 4P Configuration on page 169 Temporarily Disable All Memory Modules on page 164 Reconfigure the I O and PCIe Fabric on page 163 Re Enable All Memory Modules on page 165 Reset the LDoms Guest Configuration on page 166 162 SPARC Enterprise T5440 Server
14. on page 73 Do the following 1 Ensure that the power cords are disconnected from the server 2 Loosen the two captive No 2 Phillips screws securing the service processor to the motherboard 124 SPARC Enterprise T5440 Server Service Manual June 2011 3 Lift the service processor up and out of the system 4 Place the service processor on an antistatic mat Next Steps If you are replacing a faulty service processor you must install the IDPROM onto the new service processor Do the following m Remove the IDPROM from the old service processor See Remove the IDPROM on page 127 Servicing Field Replaceable Units 125 m Install the IDPROM onto the new service processor See Install the IDPROM on page 128 V Install the Service Processor 1 Ensure that the power cords are disconnected from the system 2 Lower the service processor into position Ensure that the service processor is oriented correctly over the motherboard connector and the two snap on standoffs 3 Press down evenly to plug the service processor into the motherboard 4 Secure the service processor with the two captive No 2 Phillips screws Next Steps m Install the Top Cover on page 154 126 SPARC Enterprise T5440 Server Service Manual June 2011 m Slide the Server Into the Rack on page 155 m Connect the Power Cords to the Server on page 157 m Power On the Server on page 157 Servicing the IDPROM The IDPROM stor
15. slots 2 Align the replacement drive to the drive slot Hard drives are physically addressed according to the slot in which they are installed If you removed an existing hard drive from a slot in the server you must install the replacement drive in the same slot as the drive that was removed 3 Slide the drive into the drive slot until it is fully seated Servicing Customer Replaceable Units 79 80 4 Close the latch to lock the drive in place 5 At the Solaris prompt type the c gadm al command to list all drives in the device tree including any drives that are not configured Type cfgadm al This command should help you identify the Ap_id for the hard drive you installed For an output example refer to EXAMPLE Sample Ap_id Output on page 81 6 Type the cfgadm c configure command to configure the disk For example type cfgadm c configure c0 sd1 where c0 sd1 is the disk that you are trying to configure 7 Wait until the blue Ready to Remove LED is no longer lit on the drive that you installed 8 At the Solaris prompt type the c gadm al command to list all drives in the device tree including any drives that are not configured Type cfgadm al This command should identify the Ap_id for the hard drive that you installed The drive you installed should be is configured SPARC Enterprise T5440 Server Service Manual June 2011 9 Type the iostat E co
16. such as a device that is about to fail The var adm directory contains several message files The most recent messages are in the var adm messages file After a period of time usually every week a new messages file is automatically created The original contents of the messages file are rotated to a file named messages 1 Over a period of time the messages are further rotated to messages 2 and messages 3 and then deleted 1 Log in as superuser 2 Type the following command more var adm messages 3 If you want to view all logged messages type the following command more var adm messages Detecting Faults ILOM Event Log Certain problems are recorded in the ILOM event log but not posted to the list of faults displayed by the ILOM show faulty command Inspect the ILOM event log if you suspect a problem but no entry appears in the ILOM show faulty command output Related Information m Diagnostic Flowchart on page 13 m View ILOM Event Log on page 41 m ILOM to ALOM CMT Command Reference on page 58 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server 40 SPARC Enterprise T5440 Server Service Manual June 2011 V View ILOM Event Log Type the following command show SP logs event list Note The ILOM event log c
17. the Solaris logs or ILOPM event log indicate a faulty fault an External 1 0 Expansion Unit fault Identify faulty FRU from the Sun VTS 4 Does Sun VTS report message and any faulty fault a PSH replace the devices detected FRU fault 8 Is the Yes Identify faulty FRU from the 5 Does POST report any faulty devices 9 The fault is a POST and replace detected fault the FRU 10 Contact Sun Support if the fault condition persists SPARC Enterprise T5440 Server Service Manual June 2011 Numbers in this flow chart correspond to the Action numbers in Table 2 1 Identify the fault condition from the fault message Isolate and replace the faulty FRU in the External 1 0 Expansion Unit Identify and replace the faulty FRU from the PSH message and perform the procedure to clear the PSH detected fault faulty FRU from the POST Identify and replace the message and perform the procedure to clear the POST detected faults TABLE Diagnostic Flowchart Actions Action No Diagnostic Action Resulting Action For more information 1 Check Power OK The Power OK LED is located on the front and rear Detecting Faults on and AC Present of the chassis page 34 LEDs on the server The AC Present LED is located on the rear of the server on each power supply If these LEDs are not on
18. 11 m Powering Off the System on page 67 m Hot Pluggable and Hot Swappable Devices on page 75 m Hard Drive Device Identifiers on page 83 m Hard Drive LEDs on page 84 m Server Components on page 177 Remove a Hard Drive Hot Plug Removing a hard drive from the server is a three step process You must first identify the drive you want to remove unconfigure that drive from the server and then manually remove the drive from the chassis Note See Hard Drive Device Identifiers on page 83 for information about identifying hard drives Before you begin complete these tasks m Read the section Safety Information on page 63 Servicing Customer Replaceable Units 77 1 At the Solaris prompt issue the c gadm al command to list all drives in the device tree including drives that are not configured Type cfgadm al This command should identify the Ap_id for the hard drive you wish to remove as in EXAMPLE Sample Ap_id Output on page 79 2 Issue the cfgadm c unconfigure command to unconfigure the disk For example type cfgadm c unconfigure c0 dsk ditid1 where c0 dsk cO0t1d1 is the disk that you are trying to unconfigure 3 Wait until the blue Ready to Remove LED lights This LED will help you identify which drive is unconfigured and can be removed 4 On the drive you plan to remove push the hard drive release button to open the latch Caution The latch is
19. 163 9 Do one of the following m If your Jumpstart server is exporting Solaris 10 8 07 or Solaris 10 5 08 type cp reconfig pl m If your Jumpstart server is exporting Solaris 10 10 08 type cp cdrom Solaris 10 Tools Boot reconfig pl 10 Run the reconfig p1 script Type mnt reconfig pl 11 Halt the system Type halt 12 Power off the system For example to power off using the ALOM compatibility shell type sc gt poweroff Wait for the console message which indicates that the system has been powered off V Temporarily Disable All Memory Modules A disabled CMP node complicates the memory topology and can prevent a system from booting To run the system in a degraded state you must reduce the total amount of system memory by disabling all of the FB DIMMs on all of the memory modules in order to work around this complication If you are recovering from a failed CMP module you must temporarily disable the FB DIMMS on all memory modules when Solaris is halted and the system is powered off The FB DIMMs are re enabled after the I O and PCle devices are reconfigured You can either physically remove the memory modules from the system or remotely disable all FB DIMMs located on all memory modules using the disablecomponent command To remove the memory modules from the system see the instructions in the SPARC Enterprise T5440 Server Service Manual 164 SPA
20. 5 enablecomponent command 53 environmental faults 15 16 19 36 event log checking the PSH 49 EVENT_ID FRU 49 exercising the system with Oracle VTS 42 External I O Expansion Unit fault detected by show faulty command 38 faults detection in 18 F Fan Fault system LED interpreting to diagnose faults 35 fan tray 87 determining fault state 35 device identifiers 88 Fault LED 35 installing 86 88 removing 85 87 fan tray carriage installing 134 removing 133 fan tray LEDs about 89 using to identify faults 35 fan trays about 84 Fault hard drive LED 35 Fault power supply LED 90 95 fault manager daemon fmd 1M 21 fault records 54 fault recovery CMP module 159 I O device 162 faults clearing POST detected faults 52 detected by POST 15 36 38 detected by PSH 15 38 diagnosing with LEDs 34 to 35 environmental 15 16 36 environmental displayed by show faulty command 37 FB DIMM 110 forwarded to ILOM 18 recovery 19 repair 19 types of 37 FB DIMM fault button 117 FB DIMM Fault LEDs 35 FB DIMMs adding 113 degraded 164 device identifiers 116 diagnosing with fault button 117 diagnosing with show faulty command 110 disabling to run system in degraded state 164 ejector tabs 109 184 SPARC Enterprise T5440 Server Service Manual June 2011 example POST error output 46 fault handling 24 installing 109 managing faults in 110 re enabling to run system in degraded state 165
21. Detecting Faults This section describes the different methods you can use to identify system faults in the server Task Topic Use front panel and back panel LEDs to identify system faults Use the ILOM show faulty command to detect faults Use Oracle Solaris OS files and commands to detect faults Use the ILOM event log to detect faults Use POST to identify faults Use Predictive Self Healing PSH to identify faults Detecting Faults Using LEDs on page 34 Detecting Faults ILOM show faulty Command on page 36 Detecting Faults Oracle Solaris OS Files and Commands on page 39 Detecting Faults ILOM Event Log on page 40 Detecting Faults Using POST on page 46 Identifying Faults Detected by PSH on page 48 Detecting Faults Using LEDs The server provides the following groups of LEDs m Front panel system LEDs See Front Panel LEDs on page 5 m Rear panel system LEDs See Rear Panel LEDs on page 8 m Hard drive LEDs See Hard Drive LEDs on page 84 m Power supply LEDs See Power Supply LED on page 95 m Fan tray LEDs See Fan Tray Fault LED on page 89 m Rear panel Ethernet port LEDs See Ethernet Port LEDs on page 9 m CMP module or memory module LEDs See Servicing CMP Memory Modules on page 102 m FB DIMM Fault LEDs See FB DIMM Fault Button Locations on page 117 These LEDs provide a quick visual check of the state of the
22. Faults on page 11 m Hot Pluggable and Hot Swappable Devices on page 75 m Fan Tray Fault LED on page 89 88 SPARC Enterprise T5440 Server Service Manual June 2011 Fan Tray Fault LED Each fan tray contains a Fault LED that is located on the top panel of the server The LED is visible when you slide the server partially out of the rack LED Color Notes Fault i Amber This LED is lit when the fan tray is faulty The front panel Fan Fault LED and the front and rear panel Service Required LEDs are also lit if the system detects a fan tray fault In addition the system Overtemp LED might be lit if a fan fault causes an increase in system operating temperature See Front Panel LEDs on page 5 and Rear Panel LEDs on page 8 for more information about system status LEDs Related Information m Managing Faults on page 11 m Hot Pluggable and Hot Swappable Devices on page 75 m Fan Tray Fault LED on page 89 Servicing Power Supplies This topic includes the following m About Power Supplies on page 90 m Remove a Power Supply Hot Swap on page 90 m Install a Power Supply Hot Swap on page 91 m Remove a Power Supply on page 92 m Install a Power Supply on page 93 m Power Supply Device Identifiers on page 94 m Power Supply LED on page 95 Servicing Customer Replaceable Units 89 About Power Supplies The server is equipped with redundant hot swappable power supplies Redundan
23. Guide Minimum steps to power on and boot the server for the first time Information about the latest product updates and issues Safety information that is common to all SPARC Enterprise series servers Safety and compliance information that is specific to the server Requirements and concepts of installation and facility planning for the setup of SPARC Enterprise and PRIMEQUEST Server specifications for site planning Detailed rackmounting cabling power on and configuring information How to run diagnostics to troubleshoot the server and how to remove and replace parts in the server How to perform administrative tasks that are specific to the server Information that is common to all platforms managed by Integrated Lights Out Manager ILOM 2 0 How to use the ILOM 2 0 software on the server Information that describes ILOM 3 0 features and functionality Information and procedures for network connection logging in to ILOM 3 0 for the first time and configuring a user account or a directory service Information and procedures for accessing ILOM 3 0 functions using the ILOM web interface Information and procedures for accessing ILOM 3 0 functions using the ILOM CLI C120 E504 C120 E508 C120 E391 C120 E509 C120 H007 C120 H029 C120 E510 C120 E512 C120 E511 C120 E474 C120 E513 C120 E573 C120 E576 C120 E574 C120 E575 Preface XV Title Description Manual Cod
24. Hard Drive LEDs 84 Servicing Fan Trays 84 About Fan Trays 85 v Remove a Fan Tray Hot Swap 85 v Install a Fan Tray Hot Swap 86 v Remove a Fan Tray 87 v Install a Fan Tray 88 Fan Tray Device Identifiers 88 Fan Tray Fault LED 89 Servicing Power Supplies 89 About Power Supplies 90 v Remove a Power Supply Hot Swap 90 v Install a Power Supply Hot Swap 91 viii SPARC Enterprise T5440 Server Service Manual June 2011 v RemoveaPowerSupply 92 v Installa Power Supply 93 Power Supply Device Identifiers 94 PowerSupply LED 95 Servicing PCIe Cards 96 v RemoveaPCleCard 96 v Installa PCIe Card 97 v AddaPCleCard 98 PCIe Device Identifiers 99 PCIe Slot Configuration Guidelines 100 Servicing CMP Memory Modules 102 CMP Memory Modules Overview 102 v Removea CMP Memory Module 104 v Installa CMP Memory Module 105 v Add a CMP Memory Module 105 CMP and Memory Module Device Identifiers 107 Supported CMP Memory Module Configurations 107 Servicing FB DIMMs 108 v Remove FB DIMMs 108 v Install FB DIMMs 109 v Verify FB DIMM Replacement 110 v Add FB DIMMs 113 FB DIMM Configuration 113 Supported FB DIMM Configurations 114 Memory Bank Configurations 114 FB DIMM Device Identifiers 116 FB DIMM Fault Button Locations 117 Servicing Field Replaceable Units 119 Contents ix Servicing the Front Bezel 119 v Remove the Front Bezel 120 v Install the Front Bezel 121 Servicing the DVD ROM Drive 122 v Remove the DVD ROM Drive 122 v In
25. Into the Rack on page 154 m Connect the Power Cords to the Server on page 157 m Power On the Server on page 157 Motherboard Fastener Locations This figure shows the location of the captive screws that secure the motherboard to the chassis floor Servicing Field Replaceable Units 143 E rir i Les in hl TW dena 1 ee Jain BA Related Information m Servicing the Motherboard on page 139 Servicing the Flex Cable Assembly The flex cable assembly provides the power and data connection between the power supply backplane hard drive backplane and motherboard This topic includes the following m Remove the Flex Cable Assembly on page 145 m Install the Flex Cable Assembly on page 146 144 SPARC Enterprise T5440 Server Service Manual June 2011 Related Information m Safety Information on page 63 m Servicing Power Supplies on page 89 m Servicing the Power Distribution Board on page 130 m Servicing the Hard Drive Backplane on page 135 m Servicing the Motherboard on page 139 Remove the Flex Cable Assembly Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Re
26. Oracle and Fujitsu Limited and or any affiliate of either of them in connection with this document or any product or technology described herein are those expressly set forth in the license agreement pursuant to which the product or technology is provided EXCEPT AS EXPRESSLY SET FORTH IN SUCH AGREEMENT ORACLE OR FUJITSU LIMITED AND OR THEIR AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED REGARDING SUCH PRODUCT OR TECHNOLOGY OR THIS DOCUMENT WHICH ARE ALL PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Unless otherwise expressly set forth in such eae to the extent allowed by applicable law in no event shall Oracle or Fujitsu Limited and or any of their affiliates have any liability to any third party under any legal theory for any loss of revenues or profits loss of use or data or business interruptions or for any indirect special incidental or consequential damages even if advised of the possibility of such damages DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT
27. Overview 22 POST Fault Management Flowchart 23 Memory Fault Handling Overview 24 Connecting to the Service Processor 25 v Switch From the System Console to the Service Processor ILOM or ALOM CMT Compatibility Shell 26 v Switch From ILOM to the System Console 26 v Switch From the ALOM CMT Compatibility Shell to the System Console 26 Displaying FRU Information With ILOM 27 v Display System Components ILOM show components Command 27 v Display Individual Component Information ILOM show Command 28 Controlling How POST Runs 29 POST Parameters 30 v Change POST Parameters 31 v Run POST in Maximum Mode 32 Detecting Faults 34 Detecting Faults Using LEDs 34 Detecting Faults ILOM show faulty Command 36 v Detect Faults ILOM show faulty Command 37 Detecting Faults Oracle Solaris OS Files and Commands 39 v Check the Message Buffer 39 Y View System Message Log Files 40 Detecting Faults ILOM Event Log 40 v View ILOM Event Log 41 Detecting Faults Oracle VTS Software 41 About Oracle VTS Software 42 v Verify Installation of Oracle VTS Software 42 v Start the Oracle VTS Browser Environment 43 Oracle VTS Software Packages 45 Useful Oracle VTS Tests 46 Detecting Faults Using POST 46 vi SPARC Enterprise T5440 Server Service Manual June 2011 Identifying Faults Detected by PSH 48 v Detect Faults Identified by the Oracle Solaris PSH Facility ILOM fmdump Command 49 Clearing Faults 52 v Clear Faults Detec
28. SPARC Enterprise T5440 Server Service Manual June 2011 V Remove a Fan Tray If you are removing the fan trays as a prerequisite for another service procedure follow the steps in this procedure Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Perform the task Extend the Server to the Maintenance Position on page 70 m Perform the task Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Do the following Press the fan tray latches toward the center of the fan tray and pull the fan tray up and out of the system Servicing Customer Replaceable Units 87 V Install a Fan Tray 1 Slide each fan tray into its bay until it locks into place Ensure that the fan tray is oriented correctly Airflow in the system is from front to back 2 Verify proper fan tray operation See Fan Tray Fault LED on page 89 Next Steps If you are replacing the fan trays after performing another service procedure complete these steps m Slide the Server Into the Rack on page 155 m Power On the Server on page 157 Fan Tray Device Identifiers These are the FRU device names for the fan trays in the server Device Device Identifier FTO SYS MB FTO FT1 SYS MB FT1 FT2 SYS MB FT2 FT3 SYS MB FT3 Related Information m Managing
29. an ASCII based screen interface and a command line interface For more information about how to use the Oracle VTS software see the Oracle VTS 7 0 User s Guide The Oracle Solaris OS must be running in order to use the Oracle VTS software You also must ensure that the Oracle VTS validation test software is installed on your system This section describes the tasks necessary to use Oracle VTS software to exercise your server Related Information m Diagnostic Flowchart on page 13 m Verify Installation of Oracle VTS Software on page 42 m Start the Oracle VTS Browser Environment on page 43 m Oracle VTS Software Packages on page 45 m Useful Oracle VTS Tests on page 46 V Verify Installation of Oracle VTS Software To perform this procedure the Oracle Solaris OS must be running on the server and you must have access to the Oracle Solaris command line Note The Oracle VTS 7 0 software and future compatible versions are supported on the server The Oracle VTS installation process requires that you specify one of two security schemes to use when running Oracle VTS The security scheme you choose must be properly configured in the Oracle Solaris OS for you to run the Oracle VTS software For details refer to the Oracle VTS User s Guide 1 Check for the presence of Oracle VTS packages using the pkginfo command pkginfo 1 SUNWvts SUNWvtsmn SUNWvtsr SUNWvtss SUNWvtsts m If the Oracle VTS software is in
30. and if necessary manually clear the fault 52 SPARC Enterprise T5440 Server Service Manual June 2011 1 After replacing a faulty FRU at the ILOM prompt use the show faulty command to identify POST detected faults Faults detected by POST are distinguished from other kinds of faults by the text Forced fail No UUID number is reported Refer to EXAMPLE Fault Detected by POST on page 54 If no fault is reported you do not need to do anything else Do not perform the subsequent steps 2 Use the component state property of the component to clear the fault and remove the component from the ASR blacklist Use the FRU name that was reported in the fault in Step 1 gt set SYS MB CPUO CMPO BR1 CHO DO0 component state Enabled The fault is cleared and should not show up when you run the show faulty command Additionally the Service Required LED is no longer on 3 Reset the server You must reboot the server for the component state property to take effect 4 At the ILOM prompt use the show faulty command to verify that no faults are reported gt show faulty Target Property Value pM eae ALAS Gp Me Sees ae see oe eee E Managing Faults 53 EXAMPLE Fault Detected by POST show faulty Target Property Value NUDO IDEE RR RUM SP faultmgmt 0 fru SYS MB CPUO CMP0 BR1 CH0 DO SP faultmgmt 0 timestamp Dec 21 16 40 56 SP faultmgmt 0 timestamp Dec
31. by POST on page 54 m Runthe ILOM show faulty command to obtain additional fault information In this example SYS MB CPU0 CMP0 BR1 CHO DO is disabled The system can boot using memory that was not disabled until the faulty component is replaced Note You can use ASR commands to display and control disabled components See Disabling Faulty Components on page 55 Related Information m Diagnostic Flowchart on page 13 m POST Fault Management Overview on page 22 Managing Faults 47 m POST Fault Management Flowchart on page 23 m SPARC Enterprise T5440 Server Administration Guide Identifying Faults Detected by PSH When a PSH fault is detected a Oracle Solaris console message is displayed similar to the following example EXAMPLE Console Message Showing Fault Detected by PSH SUNW MSG ID SUNAV 8000 DX TYPE Fault VER 1 SEVERITY Minor EVENT TIME Wed Sep 14 10 09 46 EDT 2005 PLATFORM SUNW system_name CSN HOSTNAME wgs48 37 SOURCE cpumem diagnosis REV 1 5 EVENT ID f92e9fbe 735e c218 cf87 9e1720a28004 DESC The number of errors associated with this memory module has exceeded acceptable levels Refer to http sun com msg SUNAV 8000 DX for more information AUTO RESPONSE Pages of memory associated with this memory module are being removed from service as errors are reported IMPACT Total system memory capacity will be reduced as pages are retired REC ACTION Schedule a repair procedure to repl
32. check the power source and power connections to the server 2 Run the ILOM The show faulty command displays the following Detect Faults ILOM show show faulty kinds of faults faulty Command on command to check Environmental faults page 37 for faults External I O Expansion Unit faults Predictive Self Healing PSH detected faults POST detected faults Faulty FRUs are identified in fault messages using the FRU name Note If the ILOM show faulty output includes an error string such as Ext sensor or Ext FRU it indicates a fault in the External I O Expansion Unit 3 Check the Oracle The Oracle Solaris log files and the ILOM system Detecting Faults Oracle Solaris log filesand event log record system events and provide Solaris OS Files and ILOM system event information about faults Commands on page 39 log for fault Browse the ILOM system event log for major or information critical events Some problems are logged in the event log but not added to the show faulty list f system messages indicate a faulty device replace the FRU To obtain more diagnostic information go to Action No 4 4 Run Oracle VTS Oracle VTS is an application you can run to exercise Detecting Faults Oracle software and diagnose FRUs To run Oracle VTS the server VTS Software on page 41 must be running the Oracle Solaris OS If Oracle VTS reports a faulty device replace the FRU f Oracle VTS does not report a faulty device go to A
33. could result in minor or moderate personal injury if the user does not perform the procedure correctly This signal also indicates that damage to the product or other property may occur if the user does not perform the procedure correctly Caution This indicates that surfaces are hot and might cause personal injury if touched Avoid contact Caution This indicates that hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions Tip This indicates information that could help the user to use the product more effectively Alert Messages in the Text An alert message in the text consists of a signal indicating an alert level followed by an alert statement A space of one line precedes and follows an alert statement Caution The following tasks regarding this product and the optional products provided from Fujitsu should only be performed by a certified service engineer Users must not perform these tasks Incorrect operation of these tasks may cause malfunction xviii SPARC Enterprise T5440 Server Service Manual June 2011 Also important alert messages are shown in Important Alert Messages on page xix Notes on Safety Important Alert Messages This manual provides the following important alert signals Caution This indicates a hazardous situation could result in minor or moderate personal injury if the user does not
34. diag_verbosity diag_trigger Managing Faults 23 24 m Detecting Faults Using POST on page 46 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide Memory Fault Handling Overview A variety of features plays a role in how the memory subsystem is configured and how memory faults are handled Understanding the underlying features helps you identify and repair memory problems This section describes how the server deals with memory faults Note For memory configuration information see FB DIMM Configuration on page 113 The server uses advanced ECC technology that corrects up to 4 bits in error on nibble boundaries as long as the bits are all in the same DRAM On 4 GB FB DIMMs if a DRAM fails the DIMM continues to function The following server features independently manage memory faults m POST Based on ILOM configuration variables POST runs when the server is powered on For correctable memory errors CEs POST forwards the error to the Predictive Self Healing PSH daemon for error handling If an uncorrectable memory fault is detected POST displays the fault with the device name of the faulty FB DIMMs and logs the fault POST then disables the faulty FB DIMMs Depending on the memory configuration and the location of the faulty FB DIMM POST disables half of physical memory in the system or half the physical memory and half the processor threads
35. list of ILOM POST parameters and their values The set SYS keyswitch state command sets the virtual keyswitch parameter For example gt set SYS keyswitch state Diag Set keyswitch state to Diag To change individual POST parameters you must first set the keyswitch state parameter to normal For example set SYS keyswitch state Normal Set ketswitch state to Normal set HOST diag property Min Managing Faults 31 V Run POST in Maximum Mode This procedure describes how to run POST when you want maximum testing as in the case when you are troubleshooting a server or verifying a hardware upgrade or repair 1 Access the ILOM prompt See Connecting to the Service Processor on page 25 2 Set the virtual keyswitch to diag so that POST will run in service mode gt set SYS keyswitch state Diag Set keyswitch state to Diag 3 Reset the system so that POST runs There are several ways to initiate a reset EXAMPLE show Command Output on page 33 shows a reset using a power cycle command sequence For other methods refer to the SPARC Enterprise T5440 Server Administration Guide Note The server takes about one minute to power off Use the show HOST command to determine when the host has been powered off The console will display Status Powered Off 4 Switch to the system console to view the POST output gt start SP console If no
36. m Remove the Service Processor on page 124 m Remove a CMP Memory Module on page 104 Note You must remove all CMP and memory modules m Remove a Fan Tray on page 87 Note You must remove all four fan trays m Remove the Fan Tray Carriage on page 133 1 Remove the CMP memory module bracket The bracket is secured with six captive No 2 Phillips screws See Motherboard Fastener Locations on page 143 u id 140 SPARC Enterprise T5440 Server Service Manual June 2011 2 Remove the flex cable retainer Loosen the captive No 2 Phillips screw and lift the retainer up and out of the chassis 3 Unplug the flex cable from J9801 on the motherboard 4 Unplug the auxiliary power cable from J9803 on the motherboard 5 Unplug the front I O connector from J9901 on the motherboard 6 Remove the six No 2 Phillips screws that secure the bus bar assembly to the motherboard 7 Slide the chassis midwall panel up Note Use the clips to secure the midwall panel in the open position 8 Loosen the No 2 Phillips screws that secure the motherboard to the chassis floor See Motherboard Fastener Locations on page 143 for the fastener locations 9 Lift the motherboard up and out of the chassis Guide the flex cable connector out from under the midwall partition 10 Place the motherboard on an antistatic mat Next Steps If you are replacing a faulty motherboard you mu
37. module containing slots for an additional 12 FB DIMMs is associated with each CMP module m Service processor The service processor ILOM board controls the server power and monitors server power and environmental events The service processor draws power from the server s 3 3V standby supply rail which is available whenever the system is receiving main input power even when the system is turned off A removable IDPROM contains MAC addresses host ID and ILOM and OpenBoot PROM configuration data When replacing the service processor the IDPROM can be transferred to a new board to retain system configuration data m Power supply backplane This board distributes main 12V power from the power supplies to the rest of the system The power supply backplane is connected to the motherboard and the disk drive backplane via a flex cable High voltage power is provided to the motherboard via a bus bar assembly m Hard drive backplane This board includes the connectors for up to four hard drives It is connected to the motherboard via a flex cable assembly Each drive has its own Power Activity Fault and Ready to Remove LEDs m Front control panel This board connects directly to the motherboard and serves as the interconnect for the front I O board It contains the front panel LEDs and the Power button m Front I O board This board connects to the front control panel interconnect It contains two USB ports m Flex cable assembl
38. not an ejector Do not bend the latch too far Doing so can damage the latch 5 Grasp the latch and pull the drive out of the drive slot 78 SPARC Enterprise T5440 Server Service Manual June 2011 EXAMPLE Sample Ap id Output Ap id co c0 dsk d1todOo c0 dsk d1tidO usb0 1 usb0 2 usb0 3 usb1 1 usb1 2 usb1 3 usb2 1 usb2 2 usb2 3 usb2 4 usb2 5 usb2 6 usb2 7 usb2 8 Type scsi bus disk disk unknown unknown unknown unknown unknown unknown unknown unknown unknown unknown unknown unknown unknown unknown Receptacle connected connected connected empty empty empty empty empty empty empty empty empty empty empty empty empty empty Occupant configured configured configured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured unconfigured Condition unknown unknown unknown ok ok ok ok ok ok ok ok ok ok ok ok ok ok V Install a Hard Drive Hot Plug Installing a hard drive into the server is a two step process You must first install a hard drive into the desired drive slot Then you must configure that drive to the Server Perform the following process to install a hard drive 1 If necessary remove the blank panel from the chassis Note The server might have up to three blank panels covering unoccupied drive
39. on how many cores and memory are present Use the show components command to see the asrkeys on a given system 56 SPARC Enterprise T5440 Server Service Manual June 2011 Note A reset or power cycle is required after disabling or enabling a component If the status of a component is changed there is no effect to the system until the next reset or power cycle Related Information m Diagnostic Flowchart on page 13 m Detecting Faults on page 34 m SPARC Enterprise T5440 Server Administration Guide Disable System Components The component state property disables a component by adding it to the ASR blacklist 1 At the gt prompt set the component state property to Disabled gt Set SYS MB CPUO CMPO BR1 CHO DO0 component state Disabled 2 Reset the server so that the ASR command takes effect stop SYS Are you sure you want to stop SYS y n y Stopping SYS gt start SYS Are you sure you want to start SYS y n y Starting SYS Note In the ILOM shell there is no notification when the system is actually powered off Powering off takes about a minute Use the show HOST command to determine if the host has powered off Re Enable System Components The component state property enables a component by removing it from the ASR blacklist Managing Faults 57 1 At the gt prompt set the component state property to Enabled gt set SYS MB CPUO0 CMPO BR1
40. t s affili es de l une ou l autre entit Ce document ainsi que les produits et technologies qu il d crit peuvent inclure des droits de propri t intellectuelle de parties tierces prot g s par copyright et ou c d s sous licence par des fournisseurs Oracle et ou ses soci t s affili es et Fujitsu Limited y compris des logiciels et des technologies atives aux polices de caract res Conform ment aux conditions de la licence GPL ou LGPL une copie du code source r gi par la licence GPL ou LGPL selon le cas est disponible sur demande par l Utilisateur final Veuillez contacter Oracle et ou ses soci t s affili es ou Fujitsu Limited Cette distribution peut comprendre des composants d velopp s par des parties tierces Des parties de ce produit peuvent tre d riv es des syst mes Berkeley BSD distribu s sous licence par l Universit de Californie UNIX est une marque d pos e aux tats Unis et dans d autres pays distribu e exclusivement sous licence par X Open Company Ltd Oracle et Java sont des marques d pos es d Oracle Corporation et ou de ses soci t s affili es Fujitsu et le logo Fujitsu sont des marques d pos es de Fujitsu Limited Toutes les marques SPARC sont utilis es sous licence et sont des marques d pos es de SPARC International Inc aux tats Unis et dans d autres pays Les produits portant la marque SPARC reposent sur des architectures d velopp es par Oracle et ou ses soci t s affili es S
41. tests critical hardware components to verify functionality before the system boots and accesses software If POST detects a faulty component the component is disabled automatically preventing faulty hardware from potentially harming any software If the system is capable of running without the disabled component the system will boot when POST is complete For example if one of the processor cores is deemed faulty by POST the core will be disabled The system will boot and run using the remaining cores You can use POST as an initial diagnostic tool for the system hardware In this case configure POST to run in maximum mode diag mode service setkeyswitch diag diag_level max for thorough test coverage and verbose output SPARC Enterprise T5440 Server Service Manual June 2011 POST Fault Management Flowchart FIGURE Flowchart of Variables for POST Configuration diag mode ar user reset power on reset error reset diag trigger Service Mode Forces a Sun prescribed level of diagnostic execution Overrides user defined settings as if parameters were diag_level max diag_verbosity max diag_trigger all resets User defined settings are not modified System Boot OpenBoot PROM Solaris boot Related Information m Diagnostic Flowchart on page 13 Normal Mode Diagnostic execution is enabled User defined settings control test coverage and verbosity via diag_level
42. the following Supported FB DIMM Configurations on page 114 Servicing Customer Replaceable Units 113 Memory Bank Configurations on page 114 Supported FB DIMM Configurations Use these FB DIMM configuration rules to help you plan the memory configuration of your server Up to 16 FB DIMMs can be installed in each CMP memory module pair Each bank consists of four FB DIMMs Each bank must be populated completely never partially For each CPU Memory module pair all FB DIMMs must be of the same capacity either 2 GB 4 GB or 8 GB per FB DIMM Memory bank 0 must always be populated Memory bank 1 must be populated before banks 2 and 3 Memory banks 2 and 3 must be populated simultaneously and completely The number of FB DIMMs installed on a processor and its associated memory expansion module must be either 4 8 or 16 No other combinations are supported 4 GB FB DIMMs at 800 Mhz are available for 1 6 Ghz systems only and cannot be mixed with other FB DIMMs of different speed within the same system Memory Bank Configurations The following table describes the supported memory configurations and the order in which FB DIMMs must be added Configuration Number Banks 2 and 3 must be either Bank 1 if filled must contain completely empty or completely filled FB DIMMs of the same capacity as If filled they must have the FB DIMMs Bank 0 of the same capacity as Banks 0 and 1 CPU Module Includes Memory Bank
43. then run the set command to enable the FB DIMM and clear the fault 110 SPARC Enterprise T5440 Server Service Manual June 2011 Example gt Set SYS MB CPU0 CMP0 BRO CHO DO component state Enabled 3 Perform the following steps to verify the repair a Set the virtual keyswitch to diag so that POST will run in Service mode Set SYS keyswitch state Diag Set keyswitch state to Diag b Power cycle the system stop SYS Are you sure you want to stop SYS y n y Stopping SYS gt start SYS Are you sure you want to start SYS y n y Starting SYS Note The server takes about one minute to power off Use the show HOST command to determine when the host has been powered off The console will display status Powered Off c Switch to the system console to view POST output gt start SYS console Watch the POST output for possible fault messages The following output is a sign that POST did not detect any faults 0 gt INFO 0 gt POST Passed all devices 0 gt POST Return to VBSC 0 Master set ACK for vbsc runpost command and spin O 0 Servicing Customer Replaceable Units 111 Note Depending on the configuration of ILOM POST variables and whether POST detected faults or not the system might boot or the system might remain at the ok prompt If the system is at the ok
44. 0 Memory Module Includes Memory Banks 1 2 and 3 Memory Bank 0 Memory Bank 1 Memory Bank 2 Memory Bank 3 Total Memory Configuration 1 Configuration 2 Configuration 3 Configuration 4 Configuration 5 4 x 2 Gbyte B 8 GBytes 4 x 2 GByte 4 x 2 GByte 16 GBytes 4 x 2 GByte 4 x 2 GByte 4 x 2 GByte 4x 2 GByte 32 GBytes 4 x 4 GByte B 16 GBytes 4 x 4 GByte 4 x 4 GByte 32 GBytes 114 SPARC Enterprise T5440 Server Service Manual June 2011 Banks 2 and 3 must be either Bank 1 if filled must contain completely empty or completely filled FB DIMMs of the same capacity as If filled they must have the FB DIMMs Bank 0 of the same capacity as Banks 0 and 1 CPU Module Includes Memory Bank 0 Memory Module Includes Memory Banks 1 2 and 3 Configuration Number Memory Bank 0 Memory Bank 1 Memory Bank 2 Memory Bank 3 Total Memory Configuration 6 4x 4 GByte 4 x 4 GByte 4 x 4 GByte 4x4 GByte 64 GBytes Configuration 7 4 x 8 GByte 32 GBytes Configuration 8 4 x 8 GByte 4 x 8 GByte B 64 GBytes Configuration 9 4x 8 GByte 4x 8 GByte 4 x 8 GByte 4 x 8 GByte 128 GBytes FIGURE Supported FB DIMM Configurations Dc m JL Uo unm UT 1i AVENUE TERE TEU Z Figure Legend 1 Configuration 1 4 FB DIMMs Bank 0 populated 2 Configuration 2 8 FB DIMMs Banks 0 and 1 populated 3 Configuration 3 16 FB DIMMs Banks 0 1 2 and 3 populated Servicing Customer Replaceable Units 115 116
45. 0 Recovering From a Failed CMP Memory Module 161 Options for Recovering From a Failed CMP Memory Module 161 Reconfiguring I O Device Nodes 162 Options for Reconfiguring I O Device Nodes 162 v Reconfigure the I O and PCIe Fabric 163 v Temporarily Disable All Memory Modules 164 v Re Enable All Memory Modules 165 v Reset the LDoms Guest Configuration 166 System Bus Topology 167 I O Fabric in 2P Configuration 168 Contents xi I O Fabric in 4P Configuration 169 Identifying Connector Pinouts 171 Serial Management Port Connector Pinouts 172 Network Management Port Connector Pinouts 173 Serial Port Connector Pinouts 174 USB Connector Pinouts 175 Gigabit Ethernet Connector Pinouts 176 Server Components 177 Customer Replaceable Units 178 Field Replaceable Units 180 Index 183 xii SPARC Enterprise T5440 Server Service Manual June 2011 Preface This manual provides detailed procedures that describe the removal and replacement of replaceable parts in the SPARC Enterprise T5440 Server This manual also includes information about the use and maintenance of the server This document is written for technicians system administrators authorized service providers ASPs and users who have advanced experience troubleshooting and replacing hardware For Safe Operation This manual contains important information regarding the use and handling of this product Read this manual thoroughly Pay special attention to the section Notes on Safe
46. 0 Server for comparisons between the ILOM CLI and the ALOM CMT compatibility CLI and for instructions for adding an ALOM CMT account Related Information m Diagnostic Flowchart on page 13 m Detecting Faults Using LEDs on page 34 m ILOM to ALOM CMT Command Reference on page 58 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server Predictive Self Healing Overview The Predictive Self Healing PSH technology enables the server to diagnose problems while the Oracle Solaris OS is running and mitigate many problems before they negatively affect operations 20 SPARC Enterprise T5440 Server Service Manual June 2011 The Oracle Solaris OS uses the Fault Manager daemon md 1M which starts at boot time and runs in the background to monitor the system If a component generates an error the daemon handles the error by correlating the error with data from previous errors and other related information to diagnose the problem Once diagnosed the Fault Manager daemon assigns the problem a Universal Unique Identifier UUID that distinguishes the problem across any set of systems When possible the Fault Manager daemon initiates steps to self heal the failed component and take the component offline The daemon also logs the fault to the syslogd daemon and provides a fault notification with a mess
47. 00 fru description FBDIMM 1024 Mbyte fru manufacturer Micron Technology fru version FFFFFF fru part number 18HF12872FD667D6D4 fru serial number d81813ce fault state OK clear fault action none Commands cd show Controlling How POST Runs This topic contains the following m POST Parameters on page 30 m Change POST Parameters on page 31 m Run POST in Maximum Mode on page 32 Managing Faults 29 30 POST Parameters The server can be configured for normal extensive or no POST execution You can also control the level of tests that run the amount of POST output that is displayed and which reset events trigger POST by using ILOM command variables The keyswitch state parameter when set to diag overrides all the other ILOM POST variables The following table lists the ILOM variables used to configure POST POST Fault Management Flowchart on page 23 shows how the variables work together Parameter Values Description keyswitch mode normal The system can power on and run POST based on the other parameter settings For details see FIGURE Flowchart of Variables for POST Configuration on page 23 This parameter overrides all other commands diag The system runs POST based on predetermined settings stby The system cannot power on locked The system can power on and run POST but no flash updates can be made diag mode off POST does not run normal Runs POST according to diag
48. 21 16 40 56 faults 0 SP faultmgmt 0 sp detected fault SYS MB CPUO CMP0 BR1 CHO0 DO faults 0 Forced fail POST V Clear Faults Detected by PSH When the Oracle Solaris PSH facility detects faults the faults are logged and displayed on the console In most cases after the fault is repaired the corrected state is detected by the system and the fault condition is repaired automatically However this repair should be verified In cases where the fault condition is not automatically cleared the fault must be cleared manually 1 2 After replacing a faulty FRU power on the server At the ILOM prompt use the show faulty command to identify PSH detected faults m If no fault is reported you do not need to do anything else Do not perform the subsequent steps m Ifa fault is reported perform Step 3 and Step 4 Use the clear fault action property of the FRU to clear the fault from the service processor For example gt Set SYS MB CPU0 CMP0 BRO CHO DO clear fault action True Are you sure you want to clear SYS MB CPUO CMPO BRO CHO DO y n y Set clear fault action to true 4 Clear the fault from all persistent fault records In some cases even though the fault is cleared some persistent fault information remains and results in erroneous fault messages at boot time To ensure that these messages are not displayed perform the following Oracle Solaris command fmadm repair UUID Exampl
49. 27 The FB DIMM address follows the same convention as the CMP or memory module upon which it is mounted For example SYS MB CPU0 CMP0 BR1 CHO DO is the device identifier for the FB DIMM mounted at J792 on CMP module 0 Related Information m Managing Faults on page 11 m FB DIMM Configuration on page 113 m FB DIMM Fault Button Locations on page 117 m Performing Node Reconfiguration on page 159 FB DIMM Fault Button Locations This figure shows the location of the FB DIMM fault buttons on the CMP module and the memory module Press this button to illuminate the fault indicator on the module Replace the FB DIMM identified by the indicator Note You must replace a faulty FB DIMM with an identical part same part number See FB DIMM Configuration on page 113 for more information Servicing Customer Replaceable Units 117 Related Information m Managing Faults on page 11 m FB DIMM Configuration on page 113 m FB DIMM Device Identifiers on page 116 118 SPARC Enterprise T5440 Server Service Manual June 2011 Servicing Field Replaceable Units These topics describe how to service field replaceable units FRUs in the server Note The procedures in this chapter must be performed by a qualified service technician Topic Links Remove and install field replaceable components Exploded views of FRUs Servicing the Front Bezel on page 119 Servicing the DVD ROM D
50. 27 motherboard 139 PCIe card 96 power distribution board 130 power supply 90 92 Index 187 service processor 124 reset command 60 reset system using ILOM 32 using POST commands 32 resetsc command 60 S safety information 63 safety symbols 64 sanity check for hardware components 22 SCC module and host ID 2 and MAC addresses 2 serial management port pinouts 172 serial number chassis 66 serial port DB 9 pinouts 174 service processor installing 126 removing 124 Service Required system LED 35 about 5 cleared by enablecomponent command 53 interpreting to diagnose faults 35 triggered by ILOM 18 triggered by power supply fault 95 set command and component state property 53 setkeyswitch parameter 31 61 62 111 setlocator command 5 8 61 70 show faulty command 35 47 61 and faults detected by POST 38 and PSH faults 38 and Service Required LED 35 description and examples 36 environmental fault 37 reasons to use 36 use in detecting faults in an External I O Expansion Unit 38 using to check for faults 15 using to diagnose FB DIMMs 110 using to verify successful FB DIMM replacement 112 showcomponent command 27 56 howenvironment command 61 n howfaults command syntax 61 howfru command 28 61 n howkeyswitch command 61 howlogs command 62 S S showlocator command 62 S S howplatform command 62 66 shutdown triggered by top cover removal emerg
51. 9 V Install the Battery 1 Place the battery into its holder on the service processor board Ensure that the battery is oriented correctly 2 Press the battery firmly until it snaps into place Next Steps m Install the Service Processor on page 126 m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 m Connect the Power Cords to the Server on page 157 m Power On the Server on page 157 Servicing the Power Distribution Board Main 12V power is connected to the motherboard through a bus bar Standby power and other control signals are routed through the flex cable circuit to the motherboard m Remove the Power Distribution Board on page 130 m Install the Power Distribution Board on page 132 Related Information m Safety Information on page 63 m Servicing Power Supplies on page 89 V Remove the Power Distribution Board Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Disconnect Power Cords From the Server on page 68 m Extend the Server to the Maintenance Position on page 70 m Remove a Power Supply on page 92 130 SPARC Enterprise T5440 Server Service Manual June 2011 Note You must remove all four power supplies from the system m Perform Electrostatic Discharge Antistatic Prevention Meas
52. CHO DO component state Enabled 2 Reset the server so that the ASR command takes effect stop SYS Are you sure you want to stop SYS y n y Stopping SYS start SYS Are you sure you want to start SYS y n y Starting SYS Note In the ILOM shell there is no notification when the system is actually powered off Powering off takes about a minute Use the show HOST command to determine if the host has powered off ILOM to ALOM CMT Command Reference The following table describes the typical commands for servicing a server For descriptions of all ALOM CMT commands issue the help command or refer to the following documents m Integrated Lights Out Manager 3 0 Concepts Guide SPARC Enterprise T5440 Server Service Manual June 2011 m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server ILOM Command ALOM CMT Command Description help command set HOST send break action true set SYS component clear fault a ction true start SP console show SP console history help command break y c D y skips the confirmation question cexecutes a console command after the break command completes D forces a core dump of the Oracle Solaris OS clearfault UUID console f e f forces the console to have read and write capabilities consolehistory b lines e lines v g lines boot run The follow
53. I APPLICABLE Sauf mention contraire express ment stipul e dans ce contrat dans la mesure autoris e par la loi applicable en aucun cas Oracle ou Fujitsu Limited et ou l une ou l autre de leurs soci t s affili es ne sauraient tre tenues responsables envers une quelconque partie tierce sous quelque th orie juridique que ce soit de tout manque gagner ou de perte de profit de probl mes d utilisation ou de perte de donn es ou d interruptions d activit s ou de tout dommage indirect sp cial secondaire ou cons cutif m me si ces entit s ont t pr alablement inform es d une telle ventualit LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTE AUTRE CONDITION DECLARATION ET GARANTIE EXPRESSE OU TACITE EST FORMELLEMENT EXCLUE DANS LA MESURE AUTORIS E PAR LA LOI EN VIGUEUR Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE LA QUALIT MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULI RE OU A L ABSENCE DE CONTREFAGON Contents Preface xiii Identifying Server Components 1 Infrastructure Boards and Cables 1 Front Panel Diagram 3 Front Panel LEDs 5 Rear Panel Diagram 6 Rear Panel LEDs 8 Ethernet Port LEDs 9 Managing Faults 11 Understanding Fault Handling Options 11 Server Diagnostics Overview 12 Diagnostic Flowchart 13 Options for Accessing the Service Processor 17 ILOM Overview 18 ALOM CMT Compatibility Shell Overview 20 Predictive Self Healing Overview 20 Oracle VTS Overview 21 POST Fault Management
54. I O Sensor at the beginning of the fault description Expansion Unit Detecting Faults ILOM show faulty Command on page 36 Detecting Faults on page 34 Detecting Faults ILOM show faulty Command on page 36 Clear Faults Detected in the External I O Expansion Unit on page 55 16 SPARC Enterprise T5440 Server Service Manual June 2011 TABLE Diagnostic Flowchart Actions Continued Action No Diagnostic Action Resulting Action For more information 8 Determine if the If the fault displayed included a uuid and Identifying Faults fault was detected sunw msg id property the fault was detected by the Detected by PSH on by PSH Predictive Self Healing software page 48 If the fault is a PSH detected fault refer to the PSH Knowledge Article web site for additional Clear Faults Detected by information The Knowledge Article for the fault is PSH on page 54 located at the following link http www sun com msg message ID where message ID is the value of the sunw msg id property displayed by the show faulty command After the FRU is replaced perform the procedure to clear PSH detected faults 9 Determine if the POST performs basic tests of the server components POST Fault Management fault was detected and reports faulty FRUs When POST detects a Overview on page 22 by POST faulty FRU it logs the fault and if possible takes the as offline POST a FRUs display the eae Paul
55. LEDs on page 5 Rear Panel LEDs on page 8 Hard Drive LEDs on page 84 Servicing Hard Drives on page 76 A lit CMP module or memory module fault LED might indicate a problem with an FB DIMM installed on the CMP module or a problem with the CMP module itself See these sections Front Panel LEDs on page 5 Rear Panel LEDs on page 8 Servicing CMP Memory Modules on page 102 e Servicing FB DIMMs on page 108 See these sections Front Panel LEDs on page 5 Rear Panel LEDs on page 8 e Servicing FB DIMMs on page 108 FB DIMM Fault Button Locations on page 117 Not all components have an individual component Fault LED If the Service Required LED is lit use the show faulty command to obtain additional information about the component affected See these sections Front Panel LEDs on page 5 Rear Panel LEDs on page 8 Managing Faults 35 Related Information Diagnostic Flowchart on page 13 Detecting Faults Using LEDs on page 34 ILOM to ALOM CMT Command Reference on page 58 SPARC Enterprise T5440 Server Installation and Setup Guide SPARC Enterprise T5440 Server Administration Guide Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server Detecting Faults ILOM show faulty Command Use the ILOM show faulty command to display the following kinds of faults Environmental or configuration faults System configuration faults Or temperatu
56. LOM show SYS command to obtain the chassis serial number gt show SYS SYS Targets SERVICE LOCATE ACT PS FAULT TEMP FAULT FAN FAULT 66 SPARC Enterprise T5440 Server Service Manual June 2011 Properties type Host System keyswitch state Normal product name T5440 product serial number 0723BBC006 fault state OK clear fault action none power state On Commands cd reset set show start stop Powering Off the System Note Additional information about powering off the system is located in the SPARC Enterprise T5440 Server Administration Guide This topic includes the following m Power Off Command Line on page 67 m Power Off Graceful Shutdown on page 68 m Power Off Emergency Shutdown on page 68 m Disconnect Power Cords From the Server on page 68 V Power Off Command Line 1 Shut down the Solaris OS At the Solaris prompt type shutdown g0 i0 y svc startd The system is coming down Please wait svc startd 91 system services are now being stopped Jun 12 19 46 57 wgs41 58 syslogd going down on signal 15 Preparing to Service the System 67 svc stard The system is down syncing file systems done Program terminated r eboot o k prompt h alt 2 Switch from the system console prompt to the service processor console prompt Type ok 2 Q From the ILOM gt prompt type
57. Legend 1 IDPROM 4 Motherboard 2 Front Control Panel 5 Battery 3 Front I O Board 6 Service Processor Related Information m Servicing the Service Processor on page 124 m Servicing the IDPROM on page 127 m Servicing the Battery on page 129 m Servicing the Power Distribution Board on page 130 Server Components 181 m Servicing the Fan Tray Carriage on page 133 m Servicing the Hard Drive Backplane on page 135 m Servicing the Motherboard on page 139 m Servicing the Flex Cable Assembly on page 144 m Servicing the Front Control Panel on page 148 m Servicing the Front I O Board on page 150 182 SPARC Enterprise T5440 Server Service Manual June 2011 Index Numerics 3 3V standby power supply rail 2 A AC Present power supply LED 15 95 adding CMP memory module 105 FB DIMMs 113 PCIe card 98 addresses device and system configuration 160 advanced ECC technology 24 Advanced Lights Out Management ALOM CMT connecting to 25 airflow blocked 16 antistatic wrist strap 65 ASR blacklist 56 57 asrkeys system components 27 Automatic System Recovery ASR 56 B battery installing 130 removing 129 blacklist ASR 56 bootmode command 60 break command 59 C cfgadm command 78 80 chassis dimensions 1 serial number 66 clearfault command 59 clearing POST detected faults 52 clearing PSH detected faults 54 CMP module disabling to run system in degraded state 164 fail
58. M Overview on page 18 m Power on self test POST POST performs diagnostics on system components upon system reset to ensure the integrity of those components POST is configurable and works with ILOM to take faulty components offline if needed See POST Fault Management Overview on page 22 m Oracle Solaris OS Predictive Self Healing PSH This technology continuously monitors the health of the processor and memory and works with ILOM to take a faulty component offline if needed The Predictive Self Healing technology enables systems to accurately predict component failures and mitigate many serious problems before they occur See Identifying Faults Detected by PSH on page 48 m Log files and console messages Oracle Solaris OS log files and ILOM system event log can be accessed and displayed on the device of your choice For more information see Detecting Faults Oracle Solaris OS Files and Commands on page 39 and Detecting Faults ILOM Event Log on page 40 m Oracle VTS software The Oracle VTS software exercises the system provides hardware validation and discloses possible faulty components with recommendations for repair See About Oracle VTS Software on page 42 The LEDs ILOM Oracle Solaris OS PSH and many of the log files and console messages are integrated For example a fault detected by the Oracle Solaris software displays the fault logs it and passes information to ILOM where it is logged Depending
59. O component state Enabled SYS MB NET1 component state Enabled SYS MB NET2 component state Enabled SYS MB NET3 component state Enabled SYS MB PCIE component state Enabled EXAMPLE Output of the show components Command Showing Disabled Components show components Target Property Value NER Bk RUD UN c Er R MUS SYS MB PCIEO component state Enabled SYS MB PCIE3 component state Disabled SYS MB PCIE1 component state Enabled SYS MB PCIEA component state Enabled SYS MB PCIE2 component state Enabled SYS MB PCIE5 component state Enabled SYS MB NETO component state Enabled SYS MB NET1 component state Enabled SYS MB NET2 component state Enabled SYS MB NET3 component state Enabled SYS MB PCIE component state Enabled V Display Individual Component Information ILOM show Command Use the show command to display information about individual components in the server Atthe gt prompt enter the show command In EXAMPLE show Command Output on page 29 the show command is used to get information about a memory module FB DIMM 28 SPARC Enterprise T5440 Server Service Manual June 2011 EXAMPLE show Command Output gt show SYS MB CPU0 CMP0 BR1 CH0 DO SYS MB CPU0 CMP0 BR1 CHO DO Targets RO R1 SEEPROM SERVICE PRSNT T_AMB Properties type DIMM component state Enabled fru name 1024MB DDR2 SDRAM FB DIMM 333 PC2 53
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61. RC Enterprise T5440 Server Service Manual June 2011 To remotely disable all FB DIMMs in the system do the following 1 Halt the Solaris OS 2 Power off the system 3 Disable each FB DIMM Sc disablecomponent SYS MB MEMx CMPx BR0 CH0 D1 Sc disablecomponent SYS MB MEMXx CMPx BRO0 CH0 D2 Sc disablecomponent SYS MB MEMXx CMPx BR1 CH1 D3 where x is the memory module to be disabled The following example shows how to disable all the FB DIMMs on MEM1 Sc Sc Sc Sc Sc Sc Sc Sc Sc Sc Sc Sc disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent disablecomponent SYS MB MEM1 CMP1 BR0 CHO0 D1 SYS MB MEM1 CMP1 BR0 CHO0 D2 SYS MB MEM1 CMP1 BR0 CH0 D3 SYS MB MEM1 CMP1 BR0 CH1 D1 SYS MB MEM1 CMP1 BR0 CH1 D2 SYS MB MEM1 CMP1 BR0 CH1 D3 SYS MB MEM1 CMP1 BR1 CH0 D1 SYS MB MEM1 CMP1 BR1 CH0 D2 SYS MB MEM1 CMP1 BR1 CH0 D3 SYS MB MEM1 CMP1 BR1 CH1 D1 SYS MB MEM1 CMP1 BR1 CH1 D2 SYS MB MEM1 CMP1 BR1 CH1 D3 WV Re Enable All Memory Modules Now that the connection between the CMP modules and the I O devices has been reestablished you can re enable the FB DIMMS that were temporarily disabled in Temporarily Disable All Memory Modules on page 164 Doone ofthe following m Install the memory modules if you remo
62. S IOX X0TC IOB1 LINK faults 0 SIGCON 0 I2C no device response Detecting Faults Oracle Solaris OS Files and Commands With the Oracle Solaris OS running on the server you have the full complement of Oracle Solaris OS files and commands available for collecting information and for troubleshooting If POST ILOM or the Oracle Solaris PSH features do not indicate the source of a fault check the message buffer and log files for notifications for faults Hard drive faults are usually captured by the Oracle Solaris message files Use the dmesg command to view the most recent system message To view the system messages log file view the contents of the var adm messages file Related Information m Diagnostic Flowchart on page 13 m Detecting Faults Using LEDs on page 34 m ILOM to ALOM CMT Command Reference on page 58 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server Check the Message Buffer 1 Log in as superuser 2 Issue the dmesg command dmesg The dmesg command displays the most recent messages generated by the system Managing Faults 39 WV View System Message Log Files The error logging daemon syslogd automatically records various system warnings errors and faults in message files These messages can alert you to system problems
63. Service Manual June 2011 V Reconfigure the I O and PCIe Fabric The reconfig pl script reconfigures the PCIe fabric to reconnect the PCIe slots and onboard devices to the CMP nodes as efficiently as possible The reconfig pl script also reconfigures the Solaris device names to match the new connections between the CMP modules and the PCIe devices and slots Use the reconfig pl script to reattach each PCIe slot and onboard device to its nearest available CMP module To use the reconfig pl you must have the following m Solaris OS JumpStart server m Net install image m The reconfig pl script Do the following 1 Download the reconfig pl script The reconfig pl script is included in Patch ID 10264587 2 Copy the reconfig pl script to the root directory of the miniroot of the netinstall image This is the Solaris 10 Tools Boot directory of your exported Solaris 10 8 07 Solaris 10 5 08 or Solaris 10 10 08 OS image on your JumpStart server 3 Power off the system 4 Log in to the ALOM compatibility shell Type Sc setsc sys ioreconfigure nextboot 5 Power on the system 6 Boot from the network Type ok boot net s 7 Mount the system boot disk under the mnt directory Type mount dev dsk cOt0dOsO0 mnt 8 Change to the root directory of your boot disk and copy the reconfig pl script to the root of the boot disk Type i cd mnt Performing Node Reconfiguration
64. Service Manual June 2011 m Power On the Server on page 157 Servicing the Fan Tray Carriage You must remove the fan tray carriage in order to service the following components m Hard drive backplane m Motherboard m Front control panel m Front I O board This topic includes the following m Remove the Fan Tray Carriage on page 133 m Install the Fan Tray Carriage on page 134 Related Information m Servicing Fan Trays on page 84 m Servicing the Hard Drive Backplane on page 135 m Servicing the Motherboard on page 139 m Servicing the Front Control Panel on page 148 m Servicing the Front I O Board on page 150 Remove the Fan Tray Carriage Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove a Fan Tray on page 87 Note You must remove all four fan trays m Remove the Top Cover on page 73 Servicing Field Replaceable Units 133 m Remove a CMP Memory Module on page 104 Note You must remove all CPU modules and memory modules from the system Do the following 1 Remove the nine No 1 Phillips screws securing the fan tray carriage to the top of the chassis 2 Loos
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66. able Units 83 Hard Drive LEDs No LED Color Notes 1 Ready Blue This LED is lit to indicate that a hard drive to Remove e iB can be removed safely during a hot plug operation 2 Service Amber This LED is lit when the system is running Required A and the hard drive is faulty 3 OK Activity Green This LED lights when data is being read from or written to the hard drive The front and rear panel Service Required LEDs are also lit if the system detects a hard drive fault Related Information Hard Drive Device Identifiers on page 83 Servicing Fan Trays This topic includes the following About Fan Trays on page 85 Remove a Fan Tray Hot Swap on page 85 Install a Fan Tray Hot Swap on page 86 Remove a Fan Tray on page 87 Install a Fan Tray on page 88 Fan Tray Device Identifiers on page 88 84 SPARC Enterprise T5440 Server Service Manual June 2011 m Fan Tray Fault LED on page 89 About Fan Trays Four fan trays are located toward the front of the server arranged in two N 1 redundant pairs Each fan tray contains a fan mounted in an integrated hot swappable CRU If a fan tray fails replace it as soon as possible to maintain server availability Caution Hazardous moving parts Unless the power to the server is completely shut down the only service permitted in the fan compartment is the replacement of the fan trays by trained personnel Related Info
67. ace the affected memory module Use fmdump v u EVENT ID gt to identify the module Faults detected by the Oracle Solaris PSH facility are also reported through service processor alerts Note You can configure ILOM to generate SNMP traps or e mail alerts when a fault is detected by Oracle Solaris PSH You can also configure the ALOM CMT compatibility shell to display Oracle Solaris PSH alerts See the Integrated Lights Out Manager 3 0 Concepts Guide The following example depicts an ALOM CMT alert of the same fault reported by Oracle Solaris PSH in EXAMPLE Console Message Showing Fault Detected by PSH on page 48 48 SPARC Enterprise T5440 Server Service Manual June 2011 EXAMPLE ALOM CMT Alert of PSH Diagnosed Fault SC Alert Host detected fault MSGID SUNAV 8000 DX The ILOM show faulty command provides summary information about the fault See Detect Faults ILOM show faulty Command on page 37 for more information about the show faulty command Note The Service Required LED is also turned on for PSH diagnosed faults Related Information m Diagnostic Flowchart on page 13 m Predictive Self Healing Overview on page 20 m ILOM to ALOM CMT Command Reference on page 58 m SPARC Enterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server Detect Faults Identified by the Oracle Solaris PSH Facility ILOM mdump C
68. age ID MSGID You can use the message ID to get additional information about the problem from the knowledge article database The Predictive Self Healing technology covers the following server components m UltraSPARC T2 Plus multicore processor m Memory m I O subsystem The PSH console message provides the following information about each detected fault m Type m Severity m Description m Automated response m Impact m Suggested action for system administrator Related Information m Diagnostic Flowchart on page 13 m Identifying Faults Detected by PSH on page 48 m SPARC Enterprise T5440 Server Administration Guide Oracle VIS Overview Sometimes a server exhibits a problem that cannot be isolated definitively to a particular hardware or software component In such cases it might be useful to run a diagnostic tool that stresses the system by continuously running a comprehensive battery of tests Oracle VTS software is provided for this purpose Related Information m Diagnostic Flowchart on page 13 Managing Faults 21 22 m Oracle VTS Software Packages on page 45 m Useful Oracle VTS Tests on page 46 m SPARC Enterprise T5440 Server Administration Guide POST Fault Management Overview Power on self test POST is a group of PROM based tests that run when the server is powered on or reset POST checks the basic integrity of the critical hardware components in the server CMP memory and I O subsystem POST
69. an also be viewed through the ILOM BUI or the ALOM CMT CLI If a major or critical event is found that was not expected and not included under ILOM show faulty than it may indicate a system fault The following is an example of unexpected major events in the log gt show sp logs event list 1626 Fri Feb 15 18 57 29 2008 Chassis Log major Feb 15 18 57 29 ERROR CMPO Only 4 cores up to 32 cpus are configured because some L2 BANKS are unusable 1625 Fri Feb 15 18 57 28 2008 Chassis Log major Feb 15 18 57 28 ERROR System DRAM Available 004096 MB 1624 Fri Feb 15 18 57 28 2008 Chassis Log major Feb 15 18 57 28 ERROR CMP1 memc 1 1 unused because associated L2 banks on CMPO cannot be used 1623 Fri Feb 15 18 57 27 2008 Chassis Log major Feb 15 18 57 27 ERROR Degraded configuration system operating at reduced capacity 1622 Fri Feb 15 18 57 27 2008 Chassis Log major Feb 15 18 57 27 ERROR CMPO MB CPUO CMPO BR1 neither channel populated with DIMMO Branch 1 not configured Detecting Faults Oracle VTS Software This topic includes the following m About Oracle VTS Software on page 42 m Verify Installation of Oracle VTS Software on page 42 m Start the Oracle VTS Browser Environment on page 43 m Oracle VTS Software Packages on page 45 m Useful Oracle VTS Tests on page 46 Managing Faults 41 About Oracle VTS Software The Oracle VTS software features a Java based browser environment
70. an trays Remove and install power supplies Remove install and add PCIe cards Remove install and add CMP or memory modules Remove install and add FB DIMMs Exploded views of CRUs Hot Pluggable and Hot Swappable Devices on page 75 Servicing Hard Drives on page 76 Servicing Fan Trays on page 84 Servicing Power Supplies on page 89 Servicing PCIe Cards on page 96 Servicing CMP Memory Modules on page 102 Servicing FB DIMMs on page 108 Customer Replaceable Units on page 178 Related Information m Servicing Field Replaceable Units on page 119 Hot Pluggable and Hot Swappable Devices Hot pluggable devices are those devices that you can remove and install while the server is running However you must perform administrative tasks before or after installing the hardware for example mounting a hard drive The following devices are hot pluggable 75 m Hard drives Hot swappable devices are those devices that can be removed and installed while the server is running without affecting the rest of the server s capabilities The following devices are hot swappable m Fan trays m Power supplies Note The chassis mounted hard drives can be hot swappable depending on how they are configured Related Information m Servicing Hard Drives on page 76 m Servicing Fan Trays on page 84 m Servicing Power Supplies on page 89 m Server Components on page 177
71. and is needed to manually repair an environmental fault The Predictive Self Healing technology does not monitor the hard drive for faults As a result the service processor does not recognize hard drive faults and will not light the fault LEDs on either the chassis or the hard drive itself Use the Oracle Solaris message files to view hard drive faults Managing Faults 19 Related Information m Diagnostic Flowchart on page 13 m Detecting Faults Using LEDs on page 34 m Detecting Faults Oracle Solaris OS Files and Commands on page 39 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server ALOM CMT Compatibility Shell Overview The default shell for the service processor is the ILOM shell However you can use the ALOM CMT compatibility shell to emulate the ALOM CMT interface supported on the previous generation of CMT servers Using the ALOM CMT compatibility shell with a few exceptions you can use commands that resemble the commands of ALOM CMT The service processor sends alerts to all ALOM CMT users that are logged in sends the alert through email to a configured email address and writes the event to the ILOM event log The ILOM event log is also available using the ALOM CMT compatibility shell See the Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T544
72. anel Diagram on page 6 m Extend the Server to the Maintenance Position on page 70 Preparing to Service the System 69 W Extend the Server to the Maintenance Position 1 Optional Use the set SYS LOCATE command from the gt prompt to locate the system that requires maintenance set SYS LOCATE value Fast Blink Once you have located the server press the Locator LED and button to turn it off 2 Verify that no cables will be damaged or will interfere when the server is extended Although the cable management arm CMA that is supplied with the server is hinged to accommodate extending the server you should ensure that all cables and cords are capable of extending 3 From the front of the server release the two slide release latches FIGURE Extending the Server Into the Maintenance Position on page 70 Squeeze the slide rail locks to release the slide rails FIGURE Extending the Server Into the Maintenance Position Figure Legend 1 Slide Rail Lock 2 Inner Rail Release Button 70 SPARC Enterprise T5440 Server Service Manual June 2011 4 While squeezing the slide rail locks slowly pull the server forward until it is locked in the service position V Remove the Server From the Rack The server must be removed from the rack to remove or install the following components m Motherboard Caution Two people must dismount and carry the chassis 1 Disconnect all the cables and powe
73. ates that a temperature failure event has been acknowledged and a service action is required Related Information m Front Panel Diagram on page 3 m Rear Panel LEDs on page 8 Detecting Faults Using LEDs on page 34 Rear Panel Diagram The rear panel provides access to system I O ports PCIe ports Gigabit Ethernet ports power supplies Locator button and LED and system status LEDs FIGURE Rear Panel Features on page 7 shows rear panel features on the SPARC Enterprise T5440 server For more detailed information about ports and their uses see the SPARC Enterprise T5440 Server Installation and Setup Guide For a detailed description of PCIe slots see PCle Device Identifiers on page 99 6 SPARC Enterprise T5440 Server Service Manual June 2011 FIGURE Rear Panel Features Figure Legend N Oo oO 5 OND Power supplies Serial port Serial management port System status LEDs USB ports Network management port Gigabit ethernet ports Related Information m Front Panel Diagram on page 3 m Rear Panel LEDs on page 8 m Ethernet Port LEDs on page 9 m Detecting Faults Using LEDs on page 34 Identifying Server Components 7 Rear Panel LEDs LED Icon Description Locator LED NE The Locator LED enables you to find a particular system The LED is and button activated using one of the following methods white The ALOM CMT command setloc
74. atic Discharge Antistatic Prevention Measures on page 73 Remove the Top Cover on page 73 Remove the Service Processor on page 124 128 SPARC Enterprise T5440 Server Service Manual June 2011 Plug the IDPROM into its connector on the service processor Ensure that the service processor is oriented correctly A notch on the IDPROM corresponds to a similar notch on the connector Servicing the Battery The battery provides the power necessary to maintain system configuration parameters during power outages or while the system is being serviced stored or relocated m Remove the Battery on page 129 m Install the Battery on page 130 Related Information m Servicing the Service Processor on page 124 m Servicing the IDPROM on page 127 Remove the Battery Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Disconnect Power Cords From the Server on page 68 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 m Remove the Service Processor on page 124 1 Release the latch securing the battery to its holder on the service processor board 2 Lift the battery up and off the board Servicing Field Replaceable Units 12
75. ator on The ILOM command set SYS LOCATE value Fast Blink Manually press the Locator button to toggle the Locator LED on or off This LED provides the following indications Off Normal operating state Fast blink System received a signal as a result of one of the methods previously mentioned indicating that it is active Service If on indicates that service is required POST and ILOM are two diagnostics Required LED tools that can detect a fault or failure resulting in this indication amber The ILOM show faulty command provides details about any faults that cause this indicator to light Under some fault conditions individual component fault LEDs are lit in addition to the system Service Required LED Power OK LED Provides the following indications green Off Indicates that the system is not running in its normal state System power might be off The service processor might be running Steady on Indicates that the system is powered on and is running in its normal operating state No service actions are required Fast blink Indicates the system is running at a minimum level in standby and is ready to be quickly returned to full function The service processor is running Slow blink Indicates that a normal transitory activity is taking place Slow blinking could indicate the system diagnostics are running or that the system is booting Related Information m Rear Panel Diagram on page 6
76. bes how to perform node reconfiguration m Identifying Connector Pinouts on page 171 Contains pinout tables for all external connectors m Server Components on page 177 Contains illustrations showing server components Related Documentation The latest versions of all the SPARC Enterprise Series manuals are available at the following Web sites Global Site http www fujitsu com sparcenterprise manual Japanese Site xiv SPARC Enterprise T5440 Server Service Manual June 2011 http primeserver fujitsu com sparcenterprise manual Title Description Manual Code SPARC Enterprise T5440 Server Getting Started Guide SPARC Enterprise T5440 Server Product Notes Important Safety Information for Hardware Systems SPARC Enterprise T5440 Server Safety and Compliance Guide SPARC Enterprise PRIMEQUEST Common Installation Planning Manual SPARC Enterprise T5440 Server Site Planning Guide SPARC Enterprise T5440 Server Installation and Setup Guide SPARC Enterprise T5440 Server Service Manual SPARC Enterprise T5440 Server Administration Guide Integrated Lights Out Manager 2 0 User s Guide Integrated Lights Out Manager 2 0 Supplement for SPARC Enterprise T5440 Server Integrated Lights Out Manager 3 0 Concepts Guide Integrated Lights Out Manager 3 0 Getting Started Guide Integrated Lights Out Manager 3 0 Web Interface Procedures Guide Integrated Lights Out Manager 3 0 CLI Procedures
77. cO FUJITSU SPARC Enterprise T5440 Server Service Manual Manual Code C120 E512 03EN Part No 875 4392 12 June 2011 Revision A Copyright 2008 2011 Oracle and or its affiliates All rights reserved FUJITSU LIMITED provided technical input and review on portions of this material Oracle and or its affiliates and Fujitsu Limited each own or control intellectual property rights relating to products and technology described in this document and such products technology and this document are protected by copyright laws patents and other intellectual property laws and international treaties This document and the product and technology to which it pertains are distributed under licenses restricting their use copying distribution and decompilation No part of such product or technology or of this document may be reproduced in any form by any means without prior written authorization of Oracle and or its affiliates and Fujitsu Limited and their applicable licensors if any The furnishings of this document to you does not give you any rights or licenses express or implied with respect to the product or FAURE to which it pertains and this document does not contain or represent any commitment of any kind on the part of Oracle or Fujitsu Limited or any affiliate of either of them This document and the product and technology described in this document may incorporate third party intellectual property copyrighted by and or licensed fro
78. ction No 5 5 Run POST POST performs basic tests of the server components Detecting Faults Using and reports faulty FRUs POST on page 46 Controlling How POST Runs on page 29 Managing Faults 15 TABLE Diagnostic Flowchart Actions Continued Action No Diagnostic Action Resulting Action For more information 6 Determine if the Determine if the fault is an environmental fault or a fault is an configuration fault environmental or Jf the fault listed by the show faulty command configuration displays a temperature or voltage fault then the fault fault is an environmental fault Environmental faults can be caused by faulty FRUs power supply or fan or by environmental conditions such as when computer room ambient temperature is too high or the server airflow is blocked When the environmental condition is corrected the fault will automatically clear If the fault indicates that a fan or power supply is bad you can perform a hot swap of the FRU You can also use the fault LEDs on the server to identify the faulty FRU fans and power supplies If the FRU displayed by the show faulty command is SYS the fault is a configuration problem SYS indicates no faulty FRU has been diagnosed but there is a problem with the system configuration Determine if the Problems detected in the External I O Expansion fault was detected Unit include the text string Ext FRU or Ext in the External
79. ctrical rating label m Follow the electrostatic discharge safety practices as described in this section Related Information m Safety Symbols on page 64 m Handling Electronic Components on page 65 m Electrostatic Discharge Safety Measures on page 65 Safety Symbols Note the meanings of the following symbols that might appear in this document Caution There is a risk of personal injury or equipment damage To avoid personal injury and equipment damage follow the instructions Caution Hot surface Avoid contact Surfaces are hot and might cause personal injury if touched Caution Hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions Related Information m Safety Information on page 63 64 SPARC Enterprise T5440 Server Service Manual June 2011 Electrostatic Discharge Safety Measures This topic includes the following m Handling Electronic Components on page 65 m Antistatic Wrist Strap on page 65 m Antistatic Mat on page 65 Handling Electronic Components Electrostatic discharge ESD sensitive devices such as the motherboard PCI cards hard drives and memory modules require special handling Caution Circuit boards and hard drives contain electronic components that are extremely sensitive to static electricity Ordinary amounts of static electricity from clothing or the work environment can dest
80. e fmadm repair 7ee0e46b ea64 6565 e684 e996963f7b86 54 SPARC Enterprise T5440 Server Service Manual June 2011 Vv Clear Faults Detected in the External I O Expansion Unit For service processor detected faults in the External I O Expansion Unit the fault must be manually cleared from ILOM show faulty after the problem has been repaired Note After the problem has been repaired the fault will also be cleared from the ILOM show faulty command by resetting the service processor The example below shows a problem detected in the External I O Expansion Unit gt show faulty Target Property Value MORTE ee oC ee en eh EET NOR SP faultmgmt 0 fru SYS IOXGXOTC IOB1 LINK SP faultmgmt 0 timestamp Feb 05 18 28 20 SP faultmgmt 0 timestamp Feb 05 18 28 20 faults 0 SP faultmgmt 0 sp_detected_fault Ext FRU SYS IOX X0TC IOB1 LINK faults 0 SIGCON 0 I2C no device response After the problem is repaired use the ILOM set clear fault action command to clear a fault in the External I O Expansion Unit gt set clear fault action true SYS IOX X0TC IOB1 LINK Are you sure you want to clear SYS IOXGXOTC IOB1 LINK y n y Set clear fault action to true Disabling Faulty Components This topic contains the following m Disabling Faulty Components Using Automatic System Recovery on page 56 m Disable System Components on page 57 m Re Enable System Co
81. e Integrated Lights Out Manager 3 0 SNMP and IPMI Procedure Guide Integrated Lights Out Manager 3 x Feature Updates and Release Notes Integrated Lights Out Manager 3 0 Supplement for SPARC Enterprise T5440 Server External I O Expansion Unit Installation and Service Manual External I O Expansion Unit Product Notes Information and procedures for accessing ILOM 3 0 functions using SNMP or IPMI management hosts Enhancements that have been made to ILOM firmware since the ILOM 3 0 release How to use the ILOM 3 0 software on the server Procedures for installing the External I O Expansion Unit on the SPARC Enterprise T5120 T5140 T5220 T5240 5440 servers Important and late breaking information about the External I O Expansion Unit C120 E579 C120 E600 C120 E587 C120 E543 C120 E544 Note Product Notes are available on the website only Please check for the recent update on your product UNIX Commands This document might not contain information on basic UNIX commands and procedures such as shutting down the system booting the system and configuring devices Refer to the following for this information m Software documentation that you received with your system m Sun Oracle software related manuals Oracle Solaris OS and so on http www oracle com technetwork documentation index html SPARC Enterprise T5440 Server Service Manual June 2011 Text Conventions Typeface
82. e way slide the server partially out of the cabinet to access the necessary rear panel connections 156 SPARC Enterprise T5440 Server Service Manual June 2011 W Connect the Power Cords to the Server Reconnect both power cords to the power supplies Note As soon as the power cords are connected standby power is applied Depending on the configuration of the firmware the system might boot See the SPARC Enterprise T5440 Server Administration Guide for configuration and power on information W Power On the Server To power on the server do one of the following m To initiate the power on sequence from the service processor prompt issue the poweron command m You will see an Alert message on the system console This message indicates that the system is reset You will also see a message indicating that the VCORE has been margined up to the value specified in the default scr file that was previously configured m Example start SYS m To initiate the power on sequence manually use a pen or pencil to press the Power button on the front panel See Front Panel Diagram on page 3 for Power button location Note If you are powering on the server following an emergency shutdown triggered by the top cover interlock switch you must use the poweron command Returning the Server to Operation 157 158 SPARC Enterprise T5440 Server Service Manual June 2011 Performing Node Reco
83. easures on page 73 Note If you are servicing Power Supply 0 you must disconnect the cable management arm support strut 1 Grasp the power supply handle and press the release latch 2 Pull the power supply out of the chassis V Install a Power Supply If you are installing the power supplies following another service tasks complete these steps 1 Align the replacement power supply with the empty power supply bay Servicing Customer Replaceable Units 93 2 Slide the power supply into the bay until it is fully seated Next Steps m Connect the Power Cords to the Server on page 157 m Power On the Server on page 157 Power Supply Device Identifiers These are the FRU device names for power supplies Device Device Identifier PSO SYS PSO PS1 SYS PS1 PS2 SYS PS2 PS3 SYS PS3 94 SPARC Enterprise T5440 Server Service Manual June 2011 Note Power supply names in ILOM messages are displayed with the full FRU name such as SYS PSO0 Related Information m Managing Faults on page 11 m Hot Pluggable and Hot Swappable Devices on page 75 Power Supply LED on page 95 Power Supply LED Each power supply contains a dual color LED that is visible when looking at the back panel of the system The following table includes a description of power supply LED modes and their function listed from top to bottom LED State Meaning Notes Off No AC present Power supply is unplu
84. en the seven captive No 2 Phillips securing the bottom of the fan tray carriage to the motherboard assembly 3 Lift the fan tray carriage up and out of the system V Install the Fan Tray Carriage 1 Lower the fan tray carriage into the system 134 SPARC Enterprise T5440 Server Service Manual June 2011 2 Secure the seven captive No 2 Phillips screws 3 Install the nine No 1Phillips screws Next Steps m Install a Fan Tray on page 88 Note Install all four fan trays Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 m Power On the Server on page 157 Servicing the Hard Drive Backplane The hard drive backplane provides the power and data interconnect to the internal hard drives This topic includes the following m Remove the Hard Drive Backplane on page 136 m Install the Hard Drive Backplane on page 137 Servicing Field Replaceable Units 135 Related Information m Servicing Hard Drives on page 76 m Servicing the Fan Tray Carriage on page 133 V Remove the Hard Drive Backplane Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover o
85. ency shutdown 154 using Power button emergency shutdown 5 using Power button graceful shutdown 5 using powercycle command graceful shutdown 60 using powercycle f command emergency shutdown 60 using poweroff command 60 slide rail latch 70 Solaris log files 15 Solaris log files as diagnostic tool 15 Solaris OS checking log files for fault information 15 collecting diagnostic information from 39 message buffer checking 39 message log files viewing 40 Solaris Predictive Self Healing 20 syslogd daemon 40 system console 26 system console switching to 26 system controller 12 T tools required for service 66 Top system LED about 6 top cover and emergency shutdown 154 installing 154 troubleshooting AC OK LED state 15 actions 15 by checking Solaris OS log files 15 CMPO failure 160 CMP1 failure 160 FB DIMMs 24 188 SPARC Enterprise T5440 Server Service Manual June 2011 Power OK LED state 15 using LEDs 34 using Oracle VTS 15 using POST 15 17 using the show faulty command 15 U UltraSPARC T2 multicore processor 21 Universal Unique Identifier UUID 21 49 USB ports front 3 pinouts 175 V virtual keyswitch 31 111 X XAUI card about 1 configuration guidelines See PCIe configuration guidelines installing See PCIe card installing Index 189 190 SPARC Enterprise T5440 Server Service Manual June 2011
86. er arranged an automated attempt to disable this CPU Managing Faults 51 Clearing Faults This section describes how to clear faults Note Some system faults are cleared automatically Description Topic Clear faults detected during POST Clear Faults Detected During POST on page 52 Clear faults detected by PSH Clear Faults Detected by PSH on page 54 Clear faults detected in the Internal I O Clear Faults Detected in the External I O Expansion Unit Expansion Unit on page 55 Related Information m Diagnostic Flowchart on page 13 m POST Fault Management Overview on page 22 m Predictive Self Healing Overview on page 20 m SPARC Enterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server m External I O Expansion Unit Installation and Service Manual for SPARC Enterprise T5120 T5240 T5220 T5240 T5440 Servers V Clear Faults Detected During POST In most cases when POST detects a faulty component POST logs the fault and automatically takes the failed component out of operation by placing the component in the ASR blacklist See Disabling Faulty Components on page 55 In most cases the replacement of the faulty FRU is detected when the service processor is reset or power cycled In this case the fault is automatically cleared from the system This procedure describes how to identify a POST detected fault
87. erver on page 157 WV Verify FB DIMM Replacement 1 Access the ILOM prompt Refer to the Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server for instructions 2 Run the show faulty command to determine how to clear the fault The method you use to clear a fault depends on how the fault is identified by the showfaults command Examples m If the fault is a host detected fault displays a UUID continue to Step 3 For example show faulty Target SP faultmgmt 0 SP faultmgmt 0 SP faultmgmt 0 faults 0 SP faultmgmt 0 faults 0 SP faultmgmt 0 faults 0 Property fru timestamp sunw msg id uuid timestamp SYS MB CPU0 CMP0 BR0 CH1 DO Dec 14 22 43 59 SUNAV 8000 DX 3aa7c854 9667 e176 efe5 e487e520 7a8a Dec 14 22 43 59 m In most cases if the fault was detected by POST and resulted in the FB DIMM being disabled such as the following example the replacement of the faulty FB DIMM is detected when the service processor is power cycled In this case the fault is automatically cleared from the system gt show faulty Target SP faultmgmt 0 SP faultmgmt 0 SP faultmgmt 0 SP faultmgmt 0 faults 0 Property fru timestamp timestamp sp detected fault SYS MB CPUO CMP0 BR1 CH0 DO Dec 21 16 40 56 Dec 21 16 40 56 faults 0 SYS MB CPUO CMP0 BR1 CH0 DO Forced fail POST If the fault is still displayed by the show faulty command
88. es system parameters such as host ID and MAC address ILOM configuration settings and OpenBoot PROM configuration settings If you are replacing a faulty service processor you must move the IDPROM from the old service processor to the new one m Remove the IDPROM on page 127 m Install the IDPROM on page 128 Related Information m Servicing the Service Processor on page 124 m Servicing the Battery on page 129 Remove the IDPROM Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Disconnect Power Cords From the Server on page 68 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 m Remove the Service Processor on page 124 1 Lift the IDPROM up off its connector on the service processor Servicing Field Replaceable Units 127 2 Place the IDPROM on an antistatic mat V Install the IDPROM Before you begin complete these tasks Read the section Safety Information on page 63 Power off the server using one of the methods described in the section Powering Off the System on page 67 Extend the Server to the Maintenance Position on page 70 Disconnect Power Cords From the Server on page 68 Perform Electrost
89. ety Information on page 63 Required Tools on page 66 Obtain the Chassis Serial Number on page 66 Obtain the Chassis Serial Number Remotely on page 66 Powering Off the System on page 67 Extending the Server to the Maintenance Position on page 69 Remove the Server From the Rack on page 71 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Remove the Top Cover on page 73 Related Information Managing Faults on page 11 Servicing Customer Replaceable Units on page 75 Servicing Field Replaceable Units on page 119 Returning the Server to Operation on page 153 Safety Information The following topics describe important safety information that you need to know prior to removing or installing parts in the server Observing Important Safety Precautions on page 64 Safety Symbols on page 64 Electrostatic Discharge Safety Measures on page 65 63 E Observing Important Safety Precautions For your protection observe the following safety precautions when setting up your equipment m Follow all cautions and instructions marked on the equipment and described in the documentation shipped with your system m Follow all cautions and instructions marked on the equipment and described in the SPARC Enterprise T5440 Server Safety and Compliance Guide m Ensure that the voltage and frequency of your power source match the voltage and frequency inscribed on the equipment s ele
90. f each hard drive Note You must install each hard drive in the same bay from which it was removed 2 Press the hard drive latch release button 3 Slide the hard drive out of its bay V Install a Hard Drive If you are installing a hard drive after servicing another component in the system do the following 1 Align the replacement drive to the drive slot Hard drives are physically addressed according to the slot in which they are installed If you removed an existing hard drive from a slot in the server you must install the replacement drive in the same slot as the drive that was removed 2 Slide the drive into the drive slot until it is fully seated 82 SPARC Enterprise T5440 Server Service Manual June 2011 3 Close the latch to lock the drive in place 4 If you performed any additional service procedures see Power On the Server on page 157 Hard Drive Device Identifiers The following table lists physical drive locations and their corresponding default path names in OpenBoot PROM and Solaris for the server OpenBoot PROM Solaris Default Drive Path Name Device Device Identifier HDDO SYS HDDO c0 dsk d1t0d0 HDD1 SYS HDD1 c0 dsk d1t1d0 HDD2 SYS HDD2 c0 dsk d1t2d0 HDD3 SYS HDD3 c0 dsk d1t3d0 Note Hard drive names in ILOM messages are displayed with the full FRU name such as SYS HDD0 Related Information m Hard Drive LEDs on page 84 Servicing Customer Replace
91. faults were detected the system will boot EXAMPLE show Command Output on page 33 depicts abridged POST output 32 SPARC Enterprise T5440 Server Service Manual June 2011 EXAMPLE show Command Output stop SYS Are you sure you want to stop SYS y n y Stopping SYS gt start SYS Are you sure you want to start SYS y n y Starting SYS EXAMPLE show Command Output gt start SP console 2007 12 19 22 01 17 810 0 0 0 gt INFO STATUS Running RGMII 1G BCM5466R PHY level Loopback Test 2007 12 19 22 01 22 534 0 0 0 gt End Neptune 1G Loopback Test Port 2 2007 12 19 22 01 22 553 0 0 0 gt 2007 12 19 22 01 22 542 0 0 0 gt Begin Neptune 1G Loopback Test Port 3 2007 12 19 22 01 22 556 0 0 0 gt INFO STATUS Running BMAC level Loopback Test 2007 12 19 22 01 32 004 0 0 0 gt End Neptune 1G Loopback Test Port 3 Enter to return to ALOM 2007 12 19 22 01 27 271 0 0 0 gt 2007 12 19 22 01 32 012 0 0 0 gt INFO 2007 12 19 22 01 32 019 0 0 0 gt POST Passed all devices 2007 12 19 22 01 27 274 0 0 0 gt INFO STATUS Running RGMII 1G BCM5466R PHY level Loopback Test 2007 12 19 22 01 32 036 0 0 0 gt Master set ACK for vbsc runpost command and spin T5440 No Keyboard OpenBoot 7968 MB memory available Serial 75916434 stacie obp 0 0 ok 2007 12 19 22 01 32 028 0 0 0 gt POST Return to VBSC Ethernet address 0 14 4f 86 64 92 Host ID xxxxx Managing Faults 33
92. following 1 2 5 Identify the correct slot for installation Remove the air baffle Squeeze the air baffle latches toward each other and lift the air baffle straight up and out of the chassis If you are installing the module into a previously empty slot remove the plastic connector cover on the motherboard Slide the module down into its slot Rotate the ejector levers down to secure the module into place Next Steps Install the Top Cover on page 154 Slide the Server Into the Rack on page 155 Power On the Server on page 157 106 SPARC Enterprise T5440 Server Service Manual June 2011 CMP and Memory Module Device Identifiers The following table describes device device identifiers and supported configurations for CMP and memory modules Device identifiers are case sensitive Device Device Identifier CMPO SYS MB CPU0 CMPO0 MEMO SYS MB MEMO0 CMPO CMP1 SYS MB CPU1 CMP1 MEM1 SYS MB MEM1 CMP1 CMP2 SYS MB CPU2 CMP2 MEM2 SYS MB MEM2 CMP2 CMP3 SYS MB CPU3 CMP3 MEM3 SYS MB MEM3 CMP3 Note CMP and memory module names in ILOM messages are displayed with the full FRU name such as SYS MB CPUO Related Information m Managing Faults on page 11 m FB DIMM Configuration on page 113 m Performing Node Reconfiguration on page 159 Supported CMP Memory Module Configurations These are the supported CMP memory module configuration
93. gged or if no AC power is present Blinking green AC present system AC power is present and system is in standby in standby mode Green AC present system System is powered on powered on Blinking amber Fault Voltage overcurrent or other power fault Amber Fault Internal power supply failure or power supply fan failure The following LEDs are lit when a power supply fault is detected m Front and rear Service Required LEDs m Rear PS Failure LED on the bezel of the server m Fault LED mode on the faulty power supply The front and rear panel Service Required LEDs are also lit if the system detects a power supply fault See Front Panel LEDs on page 5 and Rear Panel LEDs on page 8 for more information about identifying and interpreting system LEDs Servicing Customer Replaceable Units 95 See Power Supply LED on page 95 for specific information about power supply status LEDs Related Information Managing Faults on page 11 Hot Pluggable and Hot Swappable Devices on page 75 Front Panel LEDs on page 5 Rear Panel LEDs on page 8 Servicing PCIe Cards This topic includes the following Remove a PCIe Card on page 96 Install a PCIe Card on page 97 Add a PCIe Card on page 98 PCIe Device Identifiers on page 99 PCIe Slot Configuration Guidelines on page 100 V Remove a PCIe Card Before you begin complete these tasks Read the section Safety Information on page 63 Po
94. gy on page 167 I O Fabric in 2P Configuration on page 168 I O Fabric in 4P Configuration on page 169 Related Information m Managing Faults on page 11 m Servicing PCIe Cards on page 96 159 m Servicing CMP Memory Modules on page 102 m Servicing FB DIMMs on page 108 I O Connections to CMP Memory Modules Each PCIe slot and onboard I O device is connected to one CMP module Device address is dependent on system configuration See CMP Number on page 168 and CMP Number on page 169 for more information If a CMP module fails the onboard devices and slots directly connected to it become unavailable Recovery of the I O services connected to the failed CMP requires I O node reconfiguration For example in a 4P system if CMPO goes offline the following devices become unavailable m PCIe0 m PClel m Onboard hard drives In this failure scenario the system is unable to boot from internal drives Similarly if CMP1 goes offline the following devices become unavailable m PCle4 m PCle5 m Onboard network devices Related Information m System Bus Topology on page 167 m I O Fabric in 2P Configuration on page 168 m I O Fabric in 4P Configuration on page 169 160 SPARC Enterprise T5440 Server Service Manual June 2011 Recovering From a Failed CMP Memory Module This topic includes the following m Options for Recovering From a Failed CMP Memory Module on page 161 m Reconfig
95. hese tasks may cause electric shock injury or fire m Installation and reinstallation of all components and initial settings m Removal of front rear or side covers m Mounting de mounting of optional internal devices m Plugging or unplugging of external interface cards m Maintenance and inspections repairing and regular diagnosis and maintenance XX SPARC Enterprise T5440 Server Service Manual June 2011 Caution The following tasks regarding this product and the optional products provided from Fujitsu should only be performed by a certified service engineer Users must not perform these tasks Incorrect operation of these tasks may cause malfunction m Unpacking optional adapters and such packages delivered to the users m Plugging or unplugging of external interface cards Remodeling Rebuilding Caution Do not make mechanical or electrical modifications to the equipment Using this product after modifying or reproducing by overhaul may cause unexpected injury or damage to the property of the user or bystanders Alert Label The following is a label attached to this product m Never peel off the label m The following label provides information to the users of this product Preface xxi Documentation Feedback If you have any comments or requests regarding this document or if
96. http www sun com msg b Obtain the message ID from the console output or the ILOM show faulty command c Enter the message ID in the SUNW MSG ID field and click Lookup In EXAMPLE PSH Message Output on page 50 the message ID SUN4V 8000 JA provides information for corrective action 3 Follow the suggested actions to repair the fault EXAMPLE Output from the fmdump v Command fmdump v u d940ac2 d21e c94a 258 f8a9bb69d05b TIME UUID SUNW MSG ID Jul 31 12 47 42 2007 fd940ac2 d21e c94a f258 f8a9bb69d05b SUNAV 8000 JA 100 fault cpu ultraSPARC T2 misc_regs Problem in cpu cpuid 16 serial 5D67334847 Affects cpu cpuid 16 serial 5D67334847 FRU he serial 101083 part 541215101 motherboard 0 Location MB EXAMPLE PSH Message Output CPU errors exceeded acceptable levels Type Fault Severity Major Description The number of errors associated with this CPU has exceeded acceptable levels 50 SPARC Enterprise T5440 Server Service Manual June 2011 Automated Response The fault manager will attempt to remove the affected CPU from Service Impact System performance may be affected Suggested Action for System Administrator Schedule a repair procedure to replace the affected CPU the identity of which can be determined using fmdump v u EVENT ID Details The Message ID SUN4V 8000 JA indicates diagnosis has determined that a CPU is faulty The Oracle Solaris fault manag
97. id 3aa7c854 9667 e176 efe5 e487e520 faults 0 7a8a SP faultmgmt 0 timestamp Dec 14 22 43 59 faults 0 m Example showing a fault that was detected by POST These kinds of faults are identified by the message Forced fail reason where reason is the name of the power on routine that detected the failure show faulty Target Property Value ERGO nes NL Seay eee fa PONTEM LP ER EET e a Pg ae OE SP faultmgmt 0 fru SYS MB CPU0 CMP0 BR1 CHO DO SP faultmgmt 0 timestamp Dec 21 16 40 56 SP faultmgmt 0 timestamp Dec 21 16 40 56 faults 0 SP faultmgmt 0 sp detected fault SYS MB CPU0 CMPO CMP0 BR1 CHO DO faults 0 Forced fail POST m Example showing a fault in the External I O Expansion Unit These faults can be identified by the text string Ext FRU or Ext sensor at the beginning of the fault description The text string Ext FRU indicates that the specified FRU is faulty and should be replaced The text string Ext sensor indicates that the specified FRU contains the sensor that detected the problem In this case the specified FRU may not be faulty Contact service support to isolate the problem show faulty Property SP faultmgmt 0 SYS IOXGXOTC IOB1 LINK SP faultmgmt 0 timestamp Feb 05 18 28 20 SP faultmgmt 0 timestamp Feb 05 18 28 20 38 SPARC Enterprise T5440 Server Service Manual June 2011 faults 0 SP faultmgmt 0 sp detected fault Ext FRU SY
98. ing options enable you to specify how the output is displayed g lines specifies the number of lines to display before pausing e lines displays n lines from the end of the buffer b lines displays n lines from the beginning of the buffer v displays the entire buffer boot run specifies the log to display run is the default log Displays a list of all available commands with syntax and descriptions Specifying a command name as an option displays help for that command Takes the host server from the OS to either kmdb or OpenBoot PROM equivalent to a Stop A depending on the mode Oracle Solaris software was booted Manually clears host detected faults The LIUID is the unique fault ID of the fault to be cleared Connects you to the host system Displays the contents of the system s console buffer Managing Faults 59 ILOM Command ALOM CMT Command Description set HOST bootmode value normal re set nvram bootscript string Stop SYS start SYS stop SYS start SYS set SYS PSx prepare to remove acti on true reset SYS bootmode value normal reset nvram bootscript string powercycle The option forces an immediate poweroff Otherwise the command attempts a graceful shutdown poweroff y y enables you to skip the confirmation question forces an immediate shutdown poweron c cexecutes a console command af
99. ing the command line utility SUNWvtsr Oracle VTS framework root SUNWvtss Oracle VTS browser user interface BUI components required on the server system SUNWvtsts Oracle VTS test binaries Related Information m Diagnostic Flowchart on page 13 m Useful Oracle VTS Tests on page 46 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide Managing Faults 45 Useful Oracle VTS Tests Oracle VTS Tests FRUs Exercised by Tests Memory Test FB DIMMs Processor Test CMP motherboard Disk Test Disks cables disk backplane DVD drive Network Test Network interface network cable CMP motherboard Interconnect Test Board ASICs and interconnects IO Ports Test I O serial port interface USB subsystem Environmental Test Motherboard and service processor Related Information Diagnostic Flowchart on page 13 Oracle VTS Software Packages on page 45 SPARC Enterprise T5440 Server Installation and Setup Guide SPARC Enterprise T5440 Server Administration Guide Detecting Faults Using POST Run POST in maximum mode to detect system faults See Run POST in Maximum Mode on page 32 POST error messages use the following syntax c gt ERROR TEST failing test c s gt H W under test FRU c S gt Repair Instructions Replace items in order listed by H W under test above c 5 gt MSG test error message C 8 gt END ERROR In this syn
100. inouts Network Management Port Connector Pinouts on page 173 Serial Port Connector Pinouts on page 174 USB Connector Pinouts on page 175 Gigabit Ethernet Connector Pinouts on page 176 Related Information m Identifying Server Components on page 1 171 172 Serial Management Port Connector Pinouts The serial management connector labeled SERIAL MGT is an RJ 45 connector located on the back panel This port is the default connection to the system console SERIAL MGT 8 Pin Signal Description Pin Signal Description 1 Request to Send 5 Ground 2 Data Terminal Ready 6 Receive Data 3 Transmit Data 7 Data Set Ready 4 Ground 8 Clear to Send SPARC Enterprise T5440 Server Service Manual June 2011 Network Management Port Connector Pinouts The network management connector labeled NET MGT is an RJ 45 connector located on the motherboard and can be accessed from the back panel This port needs to be configured prior to use Qe e e NET MGT 8 Pin Signal Description Pin Signal Description 1 Transmit Data 5 Common Mode Termination 2 Transmit Data 6 Receive Data 3 Receive Data 7 Common Mode Termination 4 Common Mode Termination 8 Common Mode Termination Identifying Connector Pinouts 173 174 Serial Port Connector Pinouts The serial port connector TTYA is a DB 9 connector that can be accessed from the back panel 12345 IOIOI Pin Sig
101. isplays information about the operating state of the host system the system serial number and whether the hardware is providing service The following table shows typical combinations of ALOM CMT variables and associated POST modes Normal Diagnostic Mode Diagnostic Service Keyswitch Diagnostic Parameter Default Settings No POST Execution Mode Preset Values diag mode normal Off service normal keyswitch state normal normal normal diag diag level max N a max max diag trigger power on reset None all resets all resets error reset diag verbosity normal N a max max Description of POST execution This is the default POST configuration This configuration tests the system thoroughly and suppresses some of the detailed POST output POST does not run resulting in quick system initialization This is not a suggested configuration POST runs the full spectrum of tests with the maximum output displayed POST runs the full spectrum of tests with the maximum output displayed Related Information m Diagnostic Flowchart on page 13 62 Detecting Faults Using LEDs on page 34 ILOM to ALOM CMT Command Reference on page 58 SPARC Enterprise T5440 Server Administration Guide SPARC Enterprise T5440 Server Service Manual June 2011 Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server Preparing to Service the System These topics describe how to prepare the server for servicing Saf
102. l a Fan Tray on page 88 m Install the Top Cover on page 154 m Install the Server Into the Rack on page 154 m Connect the Power Cords to the Server on page 157 m Power On the Server on page 157 Servicing the Front I O Board The front I O board contains two USB connectors You must remove the front control panel to service the front I O board This topic includes the following Remove the Front I O Board on page 150 Install the Front I O Board on page 151 Related Information Infrastructure Boards and Cables on page 1 Front Panel Diagram on page 3 Servicing the Front Control Panel on page 148 V Remove the Front I O Board Before you begin complete these tasks Read the section Safety Information on page 63 Power off the server using one of the methods described in the section Powering Off the System on page 67 Disconnect Power Cords From the Server on page 68 150 SPARC Enterprise T5440 Server Service Manual June 2011 m Remove the Server From the Rack on page 71 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 m Remove a Fan Tray on page 87 m Remove the Fan Tray Carriage on page 133 1 Unplug the front control panel cable from J9901 on the motherboard 2 Unplug the front control panel cable from the front I O board 3 Remove the two No 2 Phillips screws 4 Lift the front I O board up and ou
103. lated Information m Managing Faults on page 11 m PCIe Slot Configuration Guidelines on page 100 m System Bus Topology on page 167 m Performing Node Reconfiguration on page 159 PCIe Slot Configuration Guidelines You can install up to eight low profile PCIe in the system All slots are wired to x8 PCIe lanes Slot 1 and Slot 7 support graphics cards with x16 connectors Slot 4 and Slot 5 also support 10 Gbyte Ethernet cards XAUI cards When a XAUI card is installed a PCIe card cannot be installed in the same slot If you are installing a XAUI card note the following m If you are installing a XAUI card in XAUI Port 0 the onboard NET1 port is disabled m If you are installing a XAUI card in XAUI Port 1 the onboard NETO port is disabled 100 SPARC Enterprise T5440 Server Service Manual June 2011 Use the following guidelines to spread the load evenly across CMP memory modules If a slot is already populated with a device install a new device in the next available slot in the order indicated Number of CMP Memory PCle XAUI Card Type Modules Installation Order Notes 10 GBit Ethernet XAUI 1 2 30r4 Slot 4 5 Install XAUI cards first card External I O Expansion 2 Slot 0 4 1 5 Maximum of 4 cards install in order Unit PCIe Link card shown 4 Slot 0 4 2 6 1 5 3 7 Maximum of 8 cards install in order shown All other devices 1 Slot 0 1 2 3 Maximum of 4 cards install in order shown PCle Sl
104. laying FRU Information With ILOM on page 27 a Controlling How POST Runs on page 29 m Detecting Faults on page 34 m Clearing Faults on page 52 m Disabling Faulty Components on page 55 m ILOM to ALOM CMT Command Reference on page 58 Understanding Fault Handling Options This topic contains the following m Server Diagnostics Overview on page 12 m Diagnostic Flowchart on page 13 m Options for Accessing the Service Processor on page 17 a ILOM Overview on page 18 m ALOM CMT Compatibility Shell Overview on page 20 m Predictive Self Healing Overview on page 20 m Oracle VTS Overview on page 21 m POST Fault Management Overview on page 22 m POST Fault Management Flowchart on page 23 m Memory Fault Handling Overview on page 24 Server Diagnostics Overview You can use a variety of diagnostic tools commands and indicators to monitor and troubleshoot a server m LEDs Provide a quick visual notification of the status of the server and of some of the FRUs See Detecting Faults Using LEDs on page 34 m ILOM firmware This system firmware runs on the service processor In addition to providing the interface between the hardware and OS ILOM also tracks and reports the health of key server components ILOM works closely with POST and Oracle Solaris Operating System Oracle Solaris OS Predictive Self Healing technology to keep the system up and running even when there is a faulty component See ILO
105. level value service Runs POST with preset values for diag level and diag verbosity diag level max If diag mode normal runs all the minimum tests plus extensive processor and memory tests min If diag mode normal runs minimum set of tests diag trigger none Does not run POST on reset diag verbosity user reset power on reset error reset all resets none min Runs POST upon user initiated resets Only runs POST for the first power on This option is the default Runs POST if fatal errors are detected Runs POST after any reset No POST output is displayed POST output displays functional tests with a banner and pinwheel SPARC Enterprise T5440 Server Service Manual June 2011 Parameter Values Description normal POST output displays all test and informational messages max POST displays all test informational and some debugging messages Related Information m Diagnostic Flowchart on page 13 m Change POST Parameters on page 31 m Run POST in Maximum Mode on page 32 m Detecting Faults Using POST on page 46 m Clear Faults Detected During POST on page 52 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide V Change POST Parameters 1 Access the ILOM prompt See Connecting to the Service Processor on page 25 2 Use the ILOM commands to change the POST parameters Refer to Component Fault on page 35 for a
106. lide assemblies out from the outer rails about 2 inches 5 cm from the front face of the rail s bracket Ensure the following m The inner slide assemblies are locked past the internal stop m The ball bearing retainer is locked all the way forward 154 SPARC Enterprise T5440 Server Service Manual June 2011 2 Lift the server up and insert the inner rails into the inner slide assemblies Ensure that the inner rails are horizontal when the inner rails enter the inner slide assemblies 3 Ensure that the inner rails are engaged with the ball bearing retainers on both inner slide assemblies Note If necessary support the server with the mechanical lift while aligning the inner rails parallel to the rack mounted inner slide assemblies WV Slide the Server Into the Rack 1 Press the inner rail release buttons on both sides of the server Returning the Server to Operation 155 FIGURE Sliding the server into the rack Figure Legend 1 Inner rail release button 2 Slide rail lock 2 While pushing on the release buttons slowly push the server into the rack Ensure that the cables do not get in the way 3 If necessary re attach the CMA a Attach the CMA support strut to the inner glide b Attach the CMA to the inner glide Slide the hinge plate into the end of the outer rail until the retaining pin snaps into place 4 Reconnect the cables to the back of the server If the CMA is in th
107. m the suppliers to Oracle and or its affiliates and Fujitsu Limited including software and font technology Per the terms of the GPL or LGPL a copy of the source code governed by the GPL or LGPL as applicable is available upon request by the End User Please contact Oracle and or its affiliates or Fujitsu Limited This distribution may include materials developed by third parties Parts of the product may be derived from Berkeley BSD systems licensed from the University of California UNIX is a registered trademark in the U S and inother countries exclusively licensed through X Open Company Ltd Oracle and Java are registered trademarks of Oracle and or its affiliates Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu Limited All SPARC trademarks are used under license and are registered trademarks of SPARC International Inc in the U S and other countries Products bearing SPARC trademarks are based upon architectures developed by Oracle and or its affiliates SPARC64 is a trademark of SPARC International Inc used under license by Fujitsu Microelectronics Inc and Fujitsu Limited Other names may be trademarks of their respective owners United States Government Rights Commercial use U S Government users are subject to the standard government user license agreements of Oracle and or its affiliates and Fujitsu Limited and the applicable provisions of the FAR and its supplements Disclaimer The only warranties cp by
108. mmand Type d iostat E The iostat E command displays information about your system s installed devices such as manufacturer model number serial number size and system error statistics EXAMPLE Sample Ap id Output Ap id Type Receptacle Occupant Condition cO scsi bus connected configured unknown c0 dsk d1t0do disk connected configured unknown c0 sdl disk connected unconfigured unknown usb0 1 unknown empty unconfigured ok usb0 2 unknown empty unconfigured ok usb0 3 unknown empty unconfigured ok usb1 1 unknown empty unconfigured ok usb1 2 unknown empty unconfigured ok usb1 3 unknown empty unconfigured ok usb2 1 unknown empty unconfigured ok usb2 2 unknown empty unconfigured ok usb2 3 unknown empty unconfigured ok usb2 4 unknown empty unconfigured ok usb2 5 unknown empty unconfigured ok usb2 6 unknown empty unconfigured ok usb2 7 unknown empty unconfigured ok usb2 8 unknown empty unconfigured ok V Remove a Hard Drive If you are removing a hard drive as a prerequisite for another service procedure follow the steps in this section Before you begin complete these tasks Do the following Read the section Safety Information on page 63 Power off the server using one of the methods described in the section Powering Off the System on page 67 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Servicing Customer Replaceable Units 81 1 Note the location o
109. move the Top Cover on page 73 Do the following 1 Unplug the power cords 2 Remove the flex cable retainer Loosen the captive No 2 Phillips screw and lift the retainer up and out of the chassis Servicing Field Replaceable Units 145 4 If LOS SR 3 Unplug the flex cable to power supply backplane connection 4 Unplug the flex cable to hard drive backplane connection 5 Unplug the flex cable to DVD ROM drive connection 6 Unplug the flex cable to motherboard connection 7 Lift the flex cable up and out of the system V Install the Flex Cable Assembly 1 Ensure the power cables are unplugged 2 Plug in the motherboard connector 3 Plug in the hard drive backplane connector 4 Plug in the DVD ROM drive connector 5 Plug in the power supply backplane connector 146 SPARC Enterprise T5440 Server Service Manual June 2011 6 Install the flex cable retainer Place the retainer into position and tighten the captive No 2 Phillips screw 4 i M h d CPM 7 Plug in the power cables Next Steps m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 m Power On the Server on page 157 Servicing Field Replaceable Units 147 Servicing the Front Control Panel The front control panel contains system status LEDs and the Power button This topic includes the following m Remove the Front Control Panel on page 148 m Install the Fro
110. mponents on page 57 Managing Faults 55 Disabling Faulty Components Using Automatic System Recovery You can use the Automatic System Recovery ASR feature to configure the server to automatically disable failed components until they can be replaced The following components are managed by the ASR feature m UltraSPARC T2 Plus processor strands m Memory FB DIMMs m I O subsystem The database that contains the list of disabled components is referred to as the ASR blacklist asr db In most cases POST automatically disables a faulty component After the cause of the fault is repaired FRU replacement loose connector reseated and so on you might need to remove the component from the ASR blacklist Note For instructions on enabling or disabling ASR see the SPARC Enterprise T5440 Server Administration Guide The ASR commands TABLE ASR Commands on page 56 enable you to view and manually add or remove components asrkeys from the ASR blacklist You run these commands from the ILOM gt prompt TABLE ASR Commands Command Description show components Displays system components and their current state set asrkey component_state Removes a component from the asr db blacklist Enabled where asrkey is the component to enable set asrkey component_state Adds a component to the asr db blacklist where Disabled asrkey is the component to disable Note The asrkeys vary from system to system depending
111. n page 73 m Remove a Hard Drive on page 81 Note You must remove all four hard drives from the server Note the location of each hard drive you remove You must re install each hard drive in the correct bay m Remove a Fan Tray on page 87 Note You must remove all four fan trays m Remove the Fan Tray Carriage on page 133 Do the following 1 Remove the flex cable retainer Loosen the captive No 2 Phillips screw and lift the retainer up and out of the chassis 2 Unplug the cable from the hard drive backplane 3 Loosen the three captive No 2 Phillips screws 136 SPARC Enterprise T5440 Server Service Manual June 2011 4 Lift the backplane up and out of the system V Install the Hard Drive Backplane 1 Lower the hard drive backplane into the system Align the tab on the lower edge the backplane with the corresponding slot in the chassis floor Servicing Field Replaceable Units 137 2 3 4 E il fs Tighten the three captive No 2 Phillips screws Plug the cable into its connector on the backplane Install the flex cable retainer Place the retainer into position and tighten the captive No 2 Phillips screw Next Steps Install the Fan Tray Carriage on page 134 Install a Fan Tray on page 88 Install a CMP Memory Module on page 105 Install the Top Cover on page 154 Install a Hard Drive on page 82 Note You must install the hard drives i
112. n the correct slots Slide the Server Into the Rack on page 155 Power On the Server on page 157 138 SPARC Enterprise T5440 Server Service Manual June 2011 Servicing the Motherboard Note If you are replacing faulty motherboard you must set diag mode to normal or off before performing this procedure This topic includes the following m Remove the Motherboard on page 139 m Install the Motherboard on page 142 m Motherboard Fastener Locations on page 143 Related Information m POST Parameters on page 30 m Servicing CMP Memory Modules on page 102 m Servicing PCIe Cards on page 96 m Servicing the Service Processor on page 124 m Servicing the Fan Tray Carriage on page 133 m Motherboard Fastener Locations on page 143 Remove the Motherboard Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Disconnect Power Cords From the Server on page 68 m Remove the Server From the Rack on page 71 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 m Remove a PCIe Card on page 96 Note You must remove all PCIe cards Note the location of all PCIe cards so you can install them in the correct slots during reassembly Servicing Field Replaceable Units 139
113. nal Description Pin Signal Description 1 Data Carrier Detect 6 Data Set Ready 2 Receive Data 7 Request to Send 3 Transmit Data 8 Clear to Send 4 Data Terminal Ready 9 Ring Indicate 5 Ground SPARC Enterprise T5440 Server Service Manual June 2011 USB Connector Pinouts Two Universal Serial Bus USB ports are located on the motherboard in a double stacked layout and can be accessed from the back panel Two additional USB ports are located on the front panel M USB3 USB2 Signal Description 5 V fused USBO 1 USB0 1 Ground B1 B2 B3 B4 Signal Description 5 V fused USB2 3 USB2 3 Ground Identifying Connector Pinouts 175 176 Gigabit Ethernet Connector Pinouts Four RJ 45 Gigabit Ethernet connectors NETO NET1 NET2 NET3 are located on the system motherboard and can be accessed from the back panel The Ethernet interfaces operate at 10 Mbit sec 100 Mbit sec and 1000 Mbit sec 1 8 Q e D Pin Signal Description Pin Signal Description 1 Transmit Receive Data 0 5 Transmit Receive Data 2 2 Transmit Receive Data 0 6 Transmit Receive Data 1 3 Transmit Receive Data 1 7 Transmit Receive Data 3 4 Transmit Receive Data 2 8 Transmit Receive Data 3 SPARC Enterprise T5440 Server Service Manual June 2011 Server Components These topics provide illustrations depicting components of SPARC Enterprise T5440 server Description Links A diagram a
114. nd list of customer Customer Replaceable Units on page 178 replaceable units CRUs A diagram and list of components Field Replaceable Units on page 180 that only field service personnel can replace Related Information m Identifying Server Components on page 1 m Servicing Customer Replaceable Units on page 75 m Servicing Field Replaceable Units on page 119 177 Customer Replaceable Units FIGURE Customer Replaceable Units CRUs Figure Legend CMP modules Front bezel Memory modules Hard drives Fan trays Power supplies A O N o N o o Removable media drive 178 SPARC Enterprise T5440 Server Service Manual June 2011 Related Information m Hot Pluggable and Hot Swappable Devices on page 75 m Servicing Hard Drives on page 76 m Servicing Fan Trays on page 84 m Servicing Power Supplies on page 89 m Servicing CMP Memory Modules on page 102 m Servicing FB DIMMs on page 108 m Servicing the Front Bezel on page 119 m Servicing the DVD ROM Drive on page 122 Server Components 179 Field Replaceable Units FIGURE Field Replaceable Units FRUs Figure Legend 1 CMP memory module bracket 4 Power supply backplane 2 Fan cage 5 Flex cable assembly 3 Hard drive backplane 6 Auxiliary power cable 180 SPARC Enterprise T5440 Server Service Manual June 2011 FIGURE Field Replaceable Units FRUs Motherboard and Auxiliary Boards Figure
115. ndling 24 memory modules See CMP memory modules memory See also FB DIMMs message ID 21 messages file 39 motherboard about 1 fastener locations 143 installing 142 removing 139 N network management port LEDs 9 pinouts 173 node reconfiguration 159 and I O services 160 I O device nodes 162 PCIe 163 Normal mode virtual keyswitch position 112 Normal mode virtual keyswitch position See also setkeyswitch command O Oracle VTS 21 as fault diagnosis tool 15 browser environment 43 Component Stress parameter 44 exercising the system with 42 System Excerciser 44 tests 46 user interfaces 42 43 44 45 46 using for fault diagnosis 15 verifying installation 42 Overtemp system LED 6 35 overtemperature condition 35 P PCIe card adding 98 configuration guidelines 100 device identifiers 99 186 SPARC Enterprise T5440 Server Service Manual June 2011 installing 97 removing 96 PCIe fabric reconfiguration 163 pinouts Gigabit Ethernet ports 176 network management port 173 serial management port 172 serial port DB 9 174 USB ports 175 power cords plugging into server 157 unplugging before servicing the system 65 power distribution board about 2 installing 132 removing 130 power off 68 Power OK system LED 15 power supply about 90 AC Present LED 15 95 DC OK LED 95 device identifiers 94 Fault LED 35 90 95 hot swapping 91 93 installing 91 93 removing 90 92 P
116. nfiguration If a CMP memory module pair develops a fault the server can be reconfigured to run in a degraded state until the CMP memory module is replaced In addition you can add CMP memory module pairs to existing systems However adding or removing CMP memory modules might affect internal hardware device addresses as well as the device address of any external devices attached to the system such as external disk arrays and devices attached via an External I O Expansion Unit Depending on which CMP memory module is added or removed it might be necessary to manually reassign one or more I O devices before they can function correctly in the new system configuration Topic Links Learn about how CMP memory modules map to I O devices Learn how to reconfigure the server to temporarily bypass a failed CMP memory module Disable memory modules Reconfigure I O and PCIe fabric Re enable memory modules to work in a new I O and PCIe configuration Reset logical domain guest configuration Reference for system bus topology Reference for I O fabric in supported configurations I O Connections to CMP Memory Modules on page 160 Reconfiguring I O Device Nodes on page 162 Temporarily Disable All Memory Modules on page 164 Reconfigure the I O and PCle Fabric on page 163 Re Enable All Memory Modules on page 165 Reset the LDoms Guest Configuration on page 166 System Bus Topolo
117. ng FRU Information With ILOM on page 27 m Detecting Faults on page 34 m Servicing FB DIMMs on page 108 Connecting to the Service Processor Before you can run ILOM commands you must connect to the service processor There are several ways to connect to the service processor Topic Links Connect an ASCII terminal directly to the serial management port Use the ssh command to connect to service processor through an Ethernet connection on the network management port Switch from the system console to the service processor Switch from the service processor to the system console SPARC Enterprise T5440 Server Installation and Setup Guide SPARC Enterprise T5440 Server Installation and Setup Guide Switch From the System Console to the Service Processor ILOM or ALOM CMT Compatibility Shell on page 26 Switch From ILOM to the System Console on page 26 Switch From the ALOM CMT Compatibility Shell to the System Console on page 26 Related Information m Diagnostic Flowchart on page 13 Managing Faults 25 m Switch From the System Console to the Service Processor ILOM or ALOM CMT Compatibility Shell on page 26 m Switch From ILOM to the System Console on page 26 m Switch From the ALOM CMT Compatibility Shell to the System Console on page 26 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide WV Switch From the System C
118. nt Control Panel on page 149 Related Information m Infrastructure Boards and Cables on page 1 m Front Panel Diagram on page 3 m Front Panel LEDs on page 5 V Remove the Front Control Panel Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Disconnect Power Cords From the Server on page 68 m Remove the Server From the Rack on page 71 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 m Remove a Fan Tray on page 87 m Remove the Fan Tray Carriage on page 133 1 Unplug the front control panel cable from J9901 on the motherboard 2 Unplug the front control panel cable from the front I O board 3 Remove the two No 2 Phillips screws 148 SPARC Enterprise T5440 Server Service Manual June 2011 4 Lift the front control panel up and out of the system 5 Place the front control panel on an antistatic mat V Install the Front Control Panel 1 Lower the front control panel into the system Servicing Field Replaceable Units 149 2 Install the two No 2 Phillips screws 3 Plug the front control panel connector into the front I O board 4 Plug the front control panel connector into J9901 on the motherboard Next Steps m Install the Fan Tray Carriage on page 134 m Instal
119. nterprise T5440 Server Administration Guide m Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server ILOM Overview The Integrated Lights Out Manager ILOM firmware runs on the service processor in the server enabling you to remotely manage and administer your server ILOM enables you to remotely run diagnostics such as power on self test POST that would otherwise require physical proximity to the server s serial port You can also configure ILOM to send email alerts of hardware failures hardware warnings and other events related to the server or to ILOM The service processor runs independently of the server using the server s standby power Therefore ILOM firmware and software continue to function when the server OS goes offline or when the server is powered off Note Refer to the Integrated Lights Out Manager 3 0 Concepts Guide for comprehensive ILOM information Faults detected by ILOM POST the Predictive Self Healing PSH technology and the External IO Expansion Unit if attached are forwarded to ILOM for fault handling FIGURE ILOM Fault Management on page 19 In the event of a system fault ILOM ensures that the Service Required LED is lit FRUID PROMs are updated the fault is logged and alerts are displayed Faulty FRUs are identified in fault messages using the FRU name 18 SPARC Enterprise T5440 Server Service Manual June 2011 FIGURE ILOM Fault Management
120. odule you want to remove 2 Rotate the ejector levers up and away from the module ys 1 gm j CF Jg KIMI TT Jh Jmm A 3 Slide the module up and out of the system 4 Place the module on an antistatic mat 104 SPARC Enterprise T5440 Server Service Manual June 2011 V Install CMP Memory Module Note If you are replacing a faulty CMP or memory module you must transfer the FB DIMMs on the faulty module to the replacement module Replacement CMP memory modules do not include FB DIMMs For more information about installing FB DIMMs see Servicing FB DIMMs on page 108 1 Identify the correct slot for installation 2 Slide the module down into its slot j pun aN NA ADU VEL PU REI ms RN CUANDO LUDO CA NT e 3 Rotate the ejector levers down to secure the module into place Next Steps m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 m Power On the Server on page 157 WV Add a CMP Memory Module Before you begin complete these tasks m Read the section Safety Information on page 63 Servicing Customer Replaceable Units 105 Power off the server using one of the methods described in the section Powering Off the System on page 67 Extend the Server to the Maintenance Position on page 70 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Remove the Top Cover on page 73 Do the
121. ommand The ILOM mdump command displays the list of faults detected by the Oracle Solaris PSH facility and identifies the faulty FRU for a particular EVENT ID UUID Note Do not use mdump to verify that a FRU replacement has cleared a fault because the output of fmdump is the same after the FRU has been replaced Use the fmadm faulty command to verify that the fault has cleared See Clear Faults Detected by PSH on page 54 1 Check the event log using the fmdump command with v for verbose output In the following example a fault is displayed indicating the following details m Date and time of the fault Jul 31 12 47 42 2007 m Universal Unique Identifier UUID The UUID is unique for every fault d940ac2 d21e c94a f258 f8a9bb69d05b m Message identifier which can be used to obtain additional fault information SUNAV 8000 JA Managing Faults 49 m Faulted FRU The information provided in the example includes the part number of the FRU part 541215101 and the serial number of the FRU serial 101083 The Location field provides the name of the FRU In EXAMPLE Output from the fmdump v Command on page 50 the FRU name is MB meaning the motherboard Note fmdump displays the PSH event log Entries remain in the log after the fault has been repaired 2 Use the message ID to obtain more information about this type of fault a In a browser go to the Predictive Self Healing Knowledge Article web site
122. on the fault one or more LEDs might be illuminated See TABLE Diagnostic Flowchart Actions on page 15 and Parameter on page 30 for an approach for using the server diagnostics to identify a faulty field replaceable unit FRU The diagnostics you use and the order in which you use them depend on the nature of the problem you are troubleshooting So you might perform some actions and not others Before referring to the flowchart perform some basic troubleshooting tasks 12 SPARC Enterprise T5440 Server Service Manual June 2011 m Verify that the server was installed properly m Visually inspect cables and power m Optional Perform a reset of the server Related Information m Diagnostic Flowchart on page 13 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC Enterprise T5440 Server Administration Guide Diagnostic Flowchart The following diagnostics are available to troubleshoot faulty hardware See Change POST Parameters on page 31 for more information about each diagnostic in this chapter Managing Faults 13 FIGURE 14 Diagnostic Flowchart 1 Are the Check the Power OK and POL SOUS AC OK LEDs and off connections Faulty hardware suspected The Show faulty command displays a 2 Are any faults reported by the ILOM show faulty the fault an Identify faulty environmental or FRU from the fault message and replace the FRU
123. onsole to the Service Processor ILOM or ALOM CMT Compatibility Shell To switch from the system console to the service processor prompt type Hash Period 8 og gt V Switch From ILOM to the System Console From the ILOM gt prompt type start SP console start SP console V Switch From the ALOM CMT Compatibility Shell to the System Console From the ALOM CMT sc prompt type console Sc console 26 SPARC Enterprise T5440 Server Service Manual June 2011 Displaying FRU Information With ILOM m Display System Components ILOM show components Command on page 27 m Display Individual Component Information ILOM show Command on page 28 V Display System Components ILOM show components Command The show components command displays the system components asrkeys and reports their status Atthe gt prompt type the show components command The examples below show two possibilities Managing Faults 27 EXAMPLE Output of the show components Command With No Disabled Components show components Target Property Value ultime Arce aD E prae Un ere ae ey eee EESE SYS MB PCIEO component state Enabled SYS MB PCIE3 component state Enabled SYS MB PCIE1 component state Enabled SYS MB PCIEA component state Enabled SYS MB PCIE2 component state Enabled SYS MB PCIE5 component state Enabled SYS MB NET
124. ots 4 5 6 and 7 are unavailable in 1P systems Both XAUI Slots 0 and 1 are available in 1P systems 2 Slot 0 4 1 5 2 6 3 7 Maximum of 8 cards install in order shown 4 Slot 0 4 2 6 1 5 3 7 Maximum of 8 cards install in order shown Note These are guidelines to spread out the I O load across multiple CMP memory module pairs These are not configuration restrictions External I O Expansion Unit PCle Link cards must be placed in a PCle slot with a CMP memory module pair present as follows m PCIe Slots 0 and 1 require CMP Memory pair 0 m PCle Slots 4 and 5 require CMP Memory pair 1 m PCle Slots 2 and 3 require CMP Memory pair 2 m PCIe Slots 6 and 7 require CMP Memory pair 3 Related Information m PCIe Device Identifiers on page 99 m System Bus Topology on page 167 m I O Fabric in 2P Configuration on page 168 m I O Fabric in 4P Configuration on page 169 Servicing Customer Replaceable Units 101 102 Servicing CMP Memory Modules This topic includes the following CMP Memory Modules Overview on page 102 Remove a CMP Memory Module on page 104 Install a CMP Memory Module on page 105 Add a CMP Memory Module on page 105 CMP and Memory Module Device Identifiers on page 107 Supported CMP Memory Module Configurations on page 107 CMP Memory Modules Overview Up to four CMP memory modules can be installed in the system Each CMP module is pai
125. ower Supply Fault system LED about 6 95 interpreting to diagnose faults 35 using to verify successful power supply replacement 92 powercycle command 32 60 powering off server emergency shutdown 68 from service processor prompt 67 graceful shutdown 68 service processor command 67 powering on at service processor prompt 157 following emergency shutdown triggered by top panel removal 154 157 using Power button 157 poweron command 60 power on self test POST 22 about 22 components disabled by 56 configuration flowchart 23 controlling output 30 error messages 46 fault clearing 52 faults detected by 15 36 faulty components detected by 52 parameters changing 31 running in maximum mode 32 troubleshooting with 17 using for fault diagnosis 15 Predictive Self Healing PSH about 20 clearing faults 54 faults detected by 15 faults displayed by ILOM 36 memory faults 24 PSH See Predictive Self Healing PSH Q quick visual notification 12 R rack extending server to maintenance position 69 slide rail 70 Ready to Remove hard drive LED 78 80 rear panel access 6 reconfig pl script 163 removefru command 60 removing 136 battery 129 CMP memory module 104 DVD ROM drive 122 fan tray 85 87 fan tray carriage 133 FB DIMMs 108 flex cable assembly 145 front bezel 120 front control panel 148 front I O board 150 hard drive 77 81 hard drive backplane 136 IDPROM 1
126. ower supply handle and press the release latch 5 Pull the power supply out of the chassis V Install a Power Supply Hot Swap 1 Align the replacement power supply with the empty power supply bay 2 Slide the power supply into the bay until it is fully seated Servicing Customer Replaceable Units 91 N 3 Reconnect the power cord to the power supply Verify that the power supply LED is green or blinking green 4 Verify that the system Power Supply Fault LED and the front and rear Service Required LEDs are not lit Note See Front Panel LEDs on page 5 and Rear Panel LEDs on page 8 for more information about identifying and interpreting system LEDs 5 At the ILOM gt prompt use the show faulty command to verify the status of the power supplies Remove a Power Supply Caution Hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions 92 SPARC Enterprise T5440 Server Service Manual June 2011 If you are removing the power supplies as a prerequisite for another service procedure follow these steps Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Disconnect Power Cords From the Server on page 68 m Perform Electrostatic Discharge Antistatic Prevention M
127. perform the procedure correctly This signal also indicates that damage to the product or other property may occur if the user does not perform the procedure correctly Task Warning Maintenance Damage Two people must dismount and carry the chassis The weight of the server on extended slide rails can be enough to overturn an equipment rack Before you begin deploy the antitilt feature on your cabinet The server weighs approximately 88 Ib 40 kg Two people are required to lift and mount the server into a rack enclosure when using the procedures in this chapter Caution This indicates that hazardous voltages are present To reduce the risk of electric shock and danger to personal health follow the instructions Preface xix Task Warning Maintenance Electric shock Never attempt to run the server with the covers removed Hazardous voltage present Because 3 3v standby power is always present in the system you must unplug the power cords before accessing any cold serviceable components Caution This indicates that surfaces are hot and might cause personal injury if touched Avoid contact Task Warning Maintenance Extremely hot FB DIMMs may be hot Use caution when servicing FB DIMMs Product Handling Maintenance Caution Certain tasks in this manual should only be performed by a certified service engineer User must not perform these tasks Incorrect operation of t
128. prompt type boot d Return the virtual keyswitch to Normal mode set SYS keyswitch state Normal Set ketswitch state to Normal e Switch to the system console and issue the Solaris OS fmadm faulty command fmadm faulty No memory faults should be displayed If faults are reported refer to the diagnostics flowchart in FIGURE Diagnostic Flowchart on page 14 for an approach to diagnose the fault 4 Switch to the ILOM command shell 5 Run the show faulty command m If the fault was detected by the host and the fault information persists the output will be similar to the following example show faulty Target Property Value is ee ee eee is ps SAE een oe eee eae ee eee ae ae SP faultmgmt 0 fru SYS MB CPUO CMP0 BRO CH1 DO SP faultmgmt 0 timestamp Dec 14 22 43 59 SP faultmgmt 0 sunw msg id SUNAV 8000 DX faults 0 SP faultmgmt 0 uuid 3aa7c854 9667 e176 efe5 e487e520 faults 0 7a8a SP faultmgmt 0 timestamp Dec 14 22 43 59 faults 0 m Ifthe show faulty command does not report a fault with a UUID then you do not need to proceed with the following step because the fault is cleared 6 Run the set command gt set SYS MB CPU0 CMP0 BRO CH1 D0 clear fault action True Are you sure you want to clear SYS MB CPUO CMPO BRO CH1 DO y n y Set clear fault action to true 112 SPARC Enterprise T5440 Server Service Man
129. r cords from the server 2 Extend the server to the maintenance position See Extending the Server to the Maintenance Position on page 69 3 Disconnect the CMA Pull out the retention pin that secures the cable management arm CMA to the rack rail FIGURE Removing the Server From the Rack on page 72 Slide the CMA out of the end of the inner glide The CMA is still attached to the cabinet but the server is now disconnected from the CMA Preparing to Service the System 71 FIGURE Removing the Server From the Rack Figure Legend 1 Disconnect system cables and CMA 2 Press inner rail release buttons to remove the server from the rack Caution Use two people to dismount and carry the chassis FIGURE Lift Warning 4 From the front of the server press inner rail release buttons and pull the server forward until it is free of the rack rails 5 Set the server on a sturdy work surface 72 SPARC Enterprise T5440 Server Service Manual June 2011 V Perform Electrostatic Discharge Antistatic Prevention Measures 1 Prepare an antistatic surface to set parts on during the removal installation or replacement process Place ESD sensitive components such as the printed circuit boards on an antistatic mat The following items can be used as an antistatic mat m Antistatic bag used to wrap a replacement part m ESD mat m A disposable ESD mat shipped with some replacement parts or op
130. r on the system 4 Recreate your LDoms guests using the remaining hardware resources SPARC Enterprise T5440 Server Service Manual June 2011 System Bus Topology Related Information m I O Fabric in 2P Configuration on page 168 m I O Fabric in 4P Configuration on page 169 Performing Node Reconfiguration 167 I O Fabric in 2P Configuration CMP Number Devices Controlled CMPO Onboard disk drives Onboard USB ports Onboard DVD drive PCIe0 PCIe1 PCIe2 PCIe3 CMP1 Onboard Gbit or 10 Gbit network PCIe4 PCIe5 PCIe6 PCIe7 Related Information m System Bus Topology on page 167 m I O Fabric in 4P Configuration on page 169 168 SPARC Enterprise T5440 Server Service Manual June 2011 I O Fabric in 4P Configuration CMP Number Devices Controlled CMDPO0 Onboard disk drives Onboard USB ports Onboard DVD drive PCIe0 PCIe1 CMP1 Onboard Gbit or 10 Gbit network PCIe4 PCIe5 CMP2 PCIe2 PCIe3 CMP3 PCIe6 PCIe7 Related Information m System Bus Topology on page 167 m I O Fabric in 2P Configuration on page 168 Performing Node Reconfiguration 169 170 SPARC Enterprise T5440 Server Service Manual June 2011 Identifying Connector Pinouts This section provides reference information about the system back panel ports and pin assignments Topic Links Reference for system Serial Management Port Connector Pinouts on page 172 connector p
131. rd drive backplane front I O board front control panel installing 105 battery 130 CMP memory module 105 DVD ROM drive 123 fan tray 86 88 fan tray carriage 134 FB DIMMs 109 flex cable assembly 146 front bezel 121 front control panel 149 front I O board 151 Index 185 hard drive 79 82 hard drive backplane 137 IDPROM 128 motherboard 142 PCIe card 97 power distribution board 132 power supply 91 93 service processor 126 top cover 154 Integrated Lights Out Manager and fault detection in External I O Expansion Unit 18 iostat Ecommand 81 L latch power supply 91 93 slide rail 70 LED AC Present power supply LED 15 95 DC OK power supply LED 95 Fan Fault system LED 35 Fault fan tray LED 35 Fault hard drive LED 35 Fault power supply LED 35 90 95 FB DIMM Fault motherboard LEDs 35 Gigabit Ethernet port 9 Locator 5 8 Overtemp system LED 6 35 Power OK system LED 15 Power Supply Fault system LED 6 35 92 95 Ready to Remove hard drive LED 78 80 Service Required system LED 5 35 95 Top system LED 6 LEDs about 34 fan tray 35 89 hard drive 84 network management port 9 Service Required system LED 35 using to diagnose faults 34 using to identify device state 34 Locator LED and button 3 5 6 8 log files viewing 40 logical domains guest configuration 166 M MAC addresses stored on SCC module 2 maintenance position 69 71 memory fault ha
132. re or voltage problems that might be caused by faulty FRUs power supplies fans or blower or by room temperature or blocked air flow to the server POST detected faults Faults on devices detected by the POST diagnostics PSH detected faults Faults detected by the Predictive Self Healing PSH technology External I O Expansion Unit faults Faults detected in the optional External I O Expansion Unit P Use the show faulty command for the following reasons To see if any faults have been diagnosed in the system To verify that the replacement of a FRU has cleared the fault and not generated any additional faults Related Information Diagnostic Flowchart on page 13 Detecting Faults Using LEDs on page 34 ILOM to ALOM CMT Command Reference on page 58 SPARC Enterprise T5440 Server Installation and Setup Guide SPARC Enterprise T5440 Server Administration Guide Integrated Lights Out Manager 3 0 Supplement for the SPARC Enterprise T5440 Server 36 SPARC Enterprise T5440 Server Service Manual June 2011 V Detect Faults ILOM show faulty Command Atthe gt prompt type the show faulty command The following show faulty command examples show the different kinds of output from the show faulty command m Example of the show aulty command when no faults are present gt show faulty Target Property Value m Example of the show faulty command displaying an environmental fault
133. red with a memory module CMP modules and memory modules are keyed uniquely to prevent incorrect insertion into the wrong type of slot A faulty CMP or memory module is indicated with an alluminated fault LED An alluminated module LED also might indicate a faulty FB DIMM on that module SPARC Enterprise T5440 Server Service Manual June 2011 Related Information CMP and Memory Module Device Identifiers on page 107 Supported CMP Memory Module Configurations on page 107 I O Connections to CMP Memory Modules on page 160 Reconfiguring I O Device Nodes on page 162 Servicing FB DIMMs on page 108 System Bus Topology on page 167 I O Fabric in 2P Configuration on page 168 I O Fabric in 4P Configuration on page 169 Servicing Customer Replaceable Units 103 V Remove a CMP Memory Module Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover on page 73 Do the following 1 Identify the m
134. removing 108 troubleshooting 24 verifying successful replacement 110 flex cable assembly installing 146 removing 145 fmadm command 54 112 fmdump command 49 front bezel installing 121 removing 120 front control panel installing 149 removing 148 front I O board installing 151 removing 150 front panel diagram 3 FRU event ID 49 FRU ID PROMs 18 FRU information displaying with show command 28 FRU status displaying 28 G Gigabit Ethernet ports LEDs 9 pinouts 176 H hard drive about 76 addressing 79 82 determining fault state 35 device identifiers 83 Fault LED 35 hot plugging 79 installing 79 82 Ready to Remove LED 80 removing 77 81 hard drive backplane 136 about 2 installing 137 removing 136 hard drive LEDs 84 help command 59 host ID stored on SCC module 2 hot pluggable devices 75 hot plugging hard drive 77 79 hard drive situations inhibiting 77 hot swappable devices 76 hot swapping fan tray 85 86 power supply 90 l I O connections to CMP module 160 I O fabric in 2 processor configuration 168 in 4 processor configuration 169 I O subsystem 21 22 56 IDPROM installing 128 removing 127 ILOM commands show 28 show faulty 36 47 61 112 ILOM system event log 15 ILOM See Integrated Lights Out Management ILOM indicators 34 infrastructure boards about 1 infrastructure boards about See also power distribution board power supply backplane ha
135. rive on page 122 Servicing the Service Processor on page 124 Servicing the IDPROM on page 127 Servicing the Battery on page 129 Servicing the Power Distribution Board on page 130 Servicing the Fan Tray Carriage on page 133 Servicing the Hard Drive Backplane on page 135 Servicing the Motherboard on page 139 Servicing the Flex Cable Assembly on page 144 Servicing the Front Control Panel on page 148 Servicing the Front I O Board on page 150 Field Replaceable Units on page 180 Servicing the Front Bezel You must remove the front bezel in order to service the DVD ROM drive m Remove the Front Bezel on page 120 m Install the Front Bezel on page 121 119 Related Information m Servicing the DVD ROM Drive on page 122 WV Remove the Front Bezel Before you begin complete these tasks m Read the section Safety Information on page 63 m If you are performing additional service procedures power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Do the following 1 Grasp the front bezel on the left and right sides 2 Pull the bezel off of the front of the chassis The bezel is secured with three snap in posts 120 SPARC Enterprise T5440 Server Service Manual June 2011 Note
136. rmation m Identifying Server Components on page 1 m Managing Faults on page 11 m Powering Off the System on page 67 m Hot Pluggable and Hot Swappable Devices on page 75 m Fan Tray Device Identifiers on page 88 m Fan Tray Fault LED on page 89 m Server Components on page 177 Remove a Fan Tray Hot Swap Before you begin complete these tasks m Read the section Safety Information on page 63 m Perform the task Extend the Server to the Maintenance Position on page 70 m Perform the task Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Do the following 1 Identify the fan tray to be removed See Fan Tray Device Identifiers on page 88 and Fan Tray Fault LED on page 89 2 Press the fan tray latches toward the center of the fan tray and pull the fan tray up and out of the system Servicing Customer Replaceable Units 85 V Install a Fan Tray Hot Swap 1 Slide the fan tray into its bay until it locks into place Ensure that the fan tray is oriented correctly Airflow in the system is from front to back 2 Verify proper fan tray operation See Fan Tray Fault LED on page 89 Next Steps If you are replacing a faulty fan tray due to an overtemperature condition monitor the system to ensure proper cooling m Slide the Server Into the Rack on page 155 m If you performed any additional service procedures see Power On the Server on page 157 86
137. roy the components located on these boards Do not touch the components along their connector edges Caution You must disconnect both power supplies before servicing any of the components documented in this chapter Antistatic Wrist Strap Wear an antistatic wrist strap and use an antistatic mat when handling components such as hard drive assemblies circuit boards or PCI cards When servicing or removing server components attach an antistatic strap to your wrist and then to a metal area on the chassis Following this practice equalizes the electrical potentials between you and the server Note An antistatic wrist strap is no longer included in the server accessory kit However antistatic wrist straps are still included with options Antistatic Mat Place ESD sensitive components such as motherboards memory and other PCBs on an antistatic mat Preparing to Service the System 65 Required Tools m Antistatic wrist strap m Antistatic mat m No 1 Phillips screwdriver m No 2 Phillips screwdriver m 7 mm hex driver m No 1 flat blade screwdriver battery removal m Pen or pencil power on server W Obtain the Chassis Serial Number To obtain support for your system you need your chassis serial number The chassis serial number is located on a sticker that is on the front of the server and another sticker on the side of the server W Obtain the Chassis Serial Number Remotely Use the I
138. s LED or Button Description Locator LED and button white Service Required LED amber Power OK LED green Power button The Locator LED enables you to find a particular system The LED is activated using one of the following methods The ALOM CMT command setlocator on The ILOM command set SYS LOCATE value Fast Blink Manually press the Locator button to toggle the Locator LED on or off This LED provides the following indications Off Normal operating state e Fast blink System received a signal as a result of one of the methods previously mentioned indicating that it is active If on indicates that service is required POST and ILOM are two diagnostics tools that can detect a fault or failure resulting in this indication The ILOM show faulty command provides details about any faults that cause this indicator to light Under some fault conditions individual component fault LEDs are lit in addition to the system Service Required LED Provides the following indications e Off Indicates that the system is not running in its normal state System power might be off The service processor might be running Steady on Indicates that the system is powered on and is running in its normal operating state No service actions are required Fast blink Indicates the system is running at a minimum level in standby and is ready to be quickly returned to full function The service proces
139. s as viewed from the front of the server CMP3 CMP1 CMP2 CMPO Configuration MEM3 MEM1 MEM2 MEMO One CMP memory pair X Two CMP memory pairs X X Three CMP memory pairs X X X Servicing Customer Replaceable Units 107 CMP3 CMP1 CMP2 CMPO Configuration MEM3 MEM1 MEM2 MEMO Four CMP memory pairs X X X X full configurations Related Information CMP and Memory Module Device Identifiers on page 107 Performing Node Reconfiguration on page 159 Servicing FB DIMMs Remove FB DIMMs on page 108 Install FB DIMMs on page 109 Verify FB DIMM Replacement on page 110 Add FB DIMMs on page 113 FB DIMM Configuration on page 113 FB DIMM Device Identifiers on page 116 FB DIMM Fault Button Locations on page 117 V Remove FB DIMMs Before you begin complete these tasks Read the section Safety Information on page 63 Power off the server using one of the methods described in the section Powering Off the System on page 67 Extend the Server to the Maintenance Position on page 70 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Remove the Top Cover on page 73 Remove a CMP Memory Module on page 104 Do the following 1 If you are removing a faulty FB DIMM determine which FB DIMM you want to remove 108 SPARC Enterprise T5440 Server Service Manual June 2011 a Press the FB DIMM fault but
140. s Detected ollowing text in the fault message During POST on page 52 Forced fail reason In a POST fault message reason is the name of the power on routine that detected the failure 10 Contact technical The majority of hardware faults are detected by the Obtain the Chassis Serial support server s diagnostics In rare cases a problem might require additional troubleshooting If you are unable to determine the cause of the problem contact your service representative for support Number on page 66 Related Information m Server Diagnostics Overview on page 12 m SPARC Enterprise T5440 Server Administration Guide Options for Accessing the Service Processor There are three methods of interacting with the service processor m Integrated Lights Out Manager ILOM shell default Available via the System Management Port and the Network Management Port ILOM browser interface BI Documented in the Integrated Lights Out Manager 2 0 User s Guide m ALOM CMT compatibility shell Legacy shell emulation of ALOM CMT Managing Faults 17 The code examples in this document depict use of the ILOM shell Note Multiple service processor accounts can be active concurrently A user can be logged in under one account using the ILOM shell and another account using the ALOM CMT shell Related Information m Diagnostic Flowchart on page 13 m SPARC Enterprise T5440 Server Installation and Setup Guide m SPARC E
141. sor is running e Slow blink Indicates that a normal transitory activity is taking place Slow blinking could indicate that the system diagnostics are running or that the system is booting The recessed Power button toggles the system on or off If the system is powered off press once to power on If the system is powered on press once to initiate a graceful system shutdown If the system is powered on press and hold for 4 seconds to initiate an emergency shutdown For more information about powering on and powering off the system see the SPARC Enterprise T5440 Server Administration Guide Identifying Server Components 5 LED or Button Icon Description Fan Fault LED TOP amber FAN Power Supply REAR Fault LED PS amber Overtemp LED amber Provides the following operational fan indications e Off Indicates a steady state no service action is required Steady on Indicates that a fan failure event has been acknowledged and a service action is required on at least one of the fan modules Provides the following operational PSU indications e Off Indicates a steady state no service action is required Steady on Indicates that a power supply failure event has been acknowledged and a service action is required on at least one PSU Provides the following operational temperature indications e Off Indicates a steady state no service action is required Steady on Indic
142. st program the chassis serial number and product part number into the new motherboard See your service representative Servicing Field Replaceable Units 141 V Install the Motherboard 1 Ensure that all 14 captive screws in the motherboard are retracted 2 Lower the motherboard down into the chassis Guide the flex cable connector through the midwall partition 3 Secure the No 2 captive Phillips screws Ensure that all fasteners are secured See Motherboard Fastener Locations on page 143 4 Lower and secure the midwall partition 5 Install the six No 2 Phillips screws that secure the bus bar assembly to the motherboard 6 Install the CMP memory module bracket The bracket is secured with six No 2 Phillips screws 7 Plug in the auxiliary power cable to J9803 8 Plug in the flex cable connector to 9801 9 Install the flex cable retainer Place the retainer into position and tighten the captive No 2 Phillips screw 10 Plug in the front I O cable to J9901 142 SPARC Enterprise T5440 Server Service Manual June 2011 Next Steps m Install the Fan Tray Carriage on page 134 m Install a Fan Tray on page 88 Note Install all four fan trays m Install a CMP Memory Module on page 105 Note Install all CMP and memory modules m Install the Service Processor on page 126 m Install a PCIe Card on page 97 m Install the Top Cover on page 154 m Install the Server
143. stall the DVD ROM Drive 123 Servicing the Service Processor 124 v Remove the Service Processor 124 v Install the Service Processor 126 Servicing the IDPROM 127 v Remove the IDPROM 127 v Install the IDPROM 128 Servicing the Battery 129 v Remove the Battery 129 v Install the Battery 130 Servicing the Power Distribution Board 130 v Remove the Power Distribution Board 130 Y Install the Power Distribution Board 132 Servicing the Fan Tray Carriage 133 v Remove the Fan Tray Carriage 133 v Install the Fan Tray Carriage 134 Servicing the Hard Drive Backplane 135 v Remove the Hard Drive Backplane 136 v Install the Hard Drive Backplane 137 Servicing the Motherboard 139 v Remove the Motherboard 139 v Install the Motherboard 142 Motherboard Fastener Locations 143 x SPARC Enterprise T5440 Server Service Manual June 2011 Servicing the Flex Cable Assembly 144 v Remove the Flex Cable Assembly 145 v Install the Flex Cable Assembly 146 Servicing the Front Control Panel 148 v Remove the Front Control Panel 148 v Install the Front Control Panel 149 Servicing the Front I O Board 150 v Remove the Front I O Board 150 v Install the Front I O Board 151 Returning the Server to Operation 153 v Installthe Top Cover 154 Install the Server Into the Rack 154 v Slide the Server Into the Rack 155 v Connect the Power Cords to the Server 157 v PowerOntheServer 157 Performing Node Reconfiguration 159 I O Connections to CMP Memory Modules 16
144. stalled information about the packages is displayed 42 SPARC Enterprise T5440 Server Service Manual June 2011 m If the Oracle VTS software is not installed you see an error message for each missing package as in EXAMPLE show Command Output on page 43 See Oracle VTS Overview on page 21 for a list of required Oracle VTS software packages 2 If the Oracle VTS software is not installed you can obtain the installation packages from the following places m Oracle Solaris Operating System DVDs m Download from the web Refer to the Preface for information on how to access the web site EXAMPLE show Command Output ERROR information for SUNWvts was not found ERROR information for SUNWvtsr was not found WV Start the Oracle VTS Browser Environment For information about test options and prerequisites refer to the Oracle VTS 7 0 User s Guide Note Oracle VTS software can be run in several modes You must perform this procedure using the default mode 1 Start the Oracle VTS agent and Javabridge on the server cd usr Oracle VTS bin startOracle VTS 2 At the interface prompt choose C to start the Oracle VTS client 3 Start the Oracle VTS browser environment from a web browser on the client system Type https server name 6789 The Oracle VTS browser environment is displayed Managing Faults 43 44 apeuications version cos our Here Use er bofa d SunVTS
145. sts Tip Use the System Excerciser High Stress Mode to test system operations Use the Component Stress High setting for the highest stress possible 6 Start testing Click the Start Tests button Status and error messages appear in the test messages area located across the bottom of the window You can stop testing at any time by clicking the Stop button During testing the Oracle VTS software logs all status and error messages To view these messages click the Logs tab You can choose to view the following logs m Test Error Detailed error messages from individual tests SPARC Enterprise T5440 Server Service Manual June 2011 m Oracle VTS Test Kernel Vtsk Error Error messages pertaining to the Oracle VTS software itself Look here if the Oracle VTS software appears to be acting strangely especially when it starts up m Information Detailed versions of all the status and error messages that appear in the test messages area m Oracle Solaris OS Messages var adm messages A file containing messages generated by the operating system and various applications m Test Messages var Oracle VTS logs Oracle VTS info A directory containing the Oracle VTS log files Oracle VTS Software Packages Package Description SUNWvts Test development library APIs and Oracle VTS kernel You must install this package to run the Oracle VTS software SUNWvtsmn Man pages for the Oracle VTS utilities includ
146. system SPARC Enterprise T5440 Server Service Manual June 2011 The following table describes which fault LEDs are lit under given error conditions Use the ILOM show faulty command to obtain more information about the nature of a given fault See Detect Faults ILOM show faulty Command on page 37 Component Fault Fault LEDs Lit Additional Information Power supply Fan tray Hard drive CMP module or memory module FB DIMM Other components Service Required LED front and rear panel Front panel Power Supply Fault LED Individual power supply Fault LED Service Required LED front and rear panel Front panel Fan Fault LED Individual fan tray Fault LED Overtemp LED if overtemp condition exists Service Required LED front and rear panel Individual hard drive Fault LED Service Required LED front and rear panel CMP Module Fault LED or Memory Module Fault LED Service Required LED front and rear panel CMP Module Fault LED or Memory Module Fault LED FB DIMM Fault LED CMP and memory modules when FB DIMM Locate button is pressed Service Required LED front and rear panel Front Panel LEDs on page 5 Rear Panel LEDs on page 8 Power Supply LED on page 95 Servicing Power Supplies on page 89 Front Panel LEDs on page 5 Rear Panel LEDs on page 8 Fan Tray Fault LED on page 89 e Servicing Fan Trays on page 84 See these sections Front Panel
147. t power supplies enable you to remove and replace a power supply without shutting the server down provided that at least two other power supplies are online and working Note If a power supply fails and you do not have a replacement available leave the failed power supply installed to ensure proper airflow in the server Related Information m Identifying Server Components on page 1 m Managing Faults on page 11 m Hot Pluggable and Hot Swappable Devices on page 75 m Power Supply Device Identifiers on page 94 m Power Supply LED on page 95 m Server Components on page 177 V Remove a Power Supply Hot Swap danger to personal health follow the instructions Caution Hazardous voltages are present To reduce the risk of electric shock and Note If you are servicing Power Supply 0 you must disconnect the cable management arm support strut 1 Identify which power supply requires replacement An amber LED on a power supply indicates that a failure was detected In addition the show faulty command indicates which power supply is faulty See Detecting Faults on page 34 2 Gain access to the rear of the server where the faulty power supply is located If necessary slide the system partially out of the rack to obtain better access to the rear panel 3 Disconnect the power cord from the faulty power supply 90 SPARC Enterprise T5440 Server Service Manual June 2011 4 Grasp the p
148. t of the system 5 Place the front I O board on an antistatic mat Install the Front I O Board 1 Lower the front I O board into the system 2 Install the two No 2 Phillips screws Q Plug the front control panel connector into the front I O board 4 Plug the front control panel connector into J9901 on the motherboard Servicing Field Replaceable Units 151 Next Steps m Install the Fan Tray Carriage on page 134 m Install a Fan Tray on page 88 m Install the Top Cover on page 154 m Install the Server Into the Rack on page 154 m Connect the Power Cords to the Server on page 157 m Power On the Server on page 157 152 SPARC Enterprise T5440 Server Service Manual June 2011 Returning the Server to Operation These topics describe how to return the server to operation after you have performed service procedures Caution Never attempt to run the server with the cover removed Hazardous voltage is present Caution Equipment damage could occur if you run the server with the cover removed The cover must be in place for proper air flow Description Links Install the top cover after servicing internal Install the Top Cover on page 154 components Re attach the server to the cabinet slide rails Install the Server Into the Rack on after performing a bench procedure page 154 Slide the server back into the equipment Slide the Server Into the Rack on page 155 rack
149. tax c the core number s the strand number Warning and informational messages use the following syntax INFO or WARNING message 46 SPARC Enterprise T5440 Server Service Manual June 2011 In the following example POST reports a memory error at FB DIMM location SYS MB CPUO CMP0 BR1 CHO0 DO The error was detected by POST running on core 7 strand 2 EXAMPLE show Command Output 2 2 gt ERROR TEST Data Bitwalk 2 gt H W under test SYS MB CPUO CMPO BR1 CH0 DO 2 gt Repair Instructions Replace items in order listed by H W under test above 7 2 gt MSG Pin 149 failed on SYS MB CPUO CMPO BR1 CHO DO J792 7 2 gt END_ERROR 7 7 7 7 7 2 gt Decode of Dram Error Log Reg Channel 2 bits 60000000 0000108c 7 2 1 MEC 62 R W1C Multiple corrected errors one or more CE not logged 7 2 1 DAC 61 R W1C Set to 1 if the error was a DRAM access CE 7 2 108c SYND 15 0 RW ECC syndrome 7 2 7 2 Dram Error AFAR channel 2 00000000 00000000 7 2 L2 AFAR channel 2 00000000 00000000 Perform further investigation if needed m If POST detects a faulty device the fault is displayed and the fault information is passed to the service processor for fault handling Faulty FRUs are identified in fault messages using the FRU name m The fault is captured by the service processor where the fault is logged the Service Required LED is lit and the faulty component is disabled See EXAMPLE Fault Detected
150. ted During POST 52 v Clear Faults Detected by PSH 54 v Clear Faults Detected in the External I O Expansion Unit 55 Disabling Faulty Components 55 Disabling Faulty Components Using Automatic System Recovery 56 v Disable System Components 57 v Re Enable System Components 57 ILOM to ALOM CMT Command Reference 58 Preparing to Service the System 63 Safety Information 63 Observing Important Safety Precautions 64 Safety Symbols 64 Electrostatic Discharge Safety Measures 65 Handling Electronic Components 65 Antistatic Wrist Strap 65 Antistatic Mat 65 Required Tools 66 w Obtain the Chassis Serial Number 66 v Obtain the Chassis Serial Number Remotely 66 Powering Off the System 67 v v v v Power Off Command Line 67 Power Off Graceful Shutdown 68 Power Off Emergency Shutdown 68 Disconnect Power Cords From the Server 68 Contents vii Extending the Server to the Maintenance Position 69 Components Serviced in the Maintenance Position 69 v Extend the Server to the Maintenance Position 70 Remove the Server From the Rack 71 Perform Electrostatic Discharge Antistatic Prevention Measures 73 Remove the Top Cover 73 Servicing Customer Replaceable Units 75 Hot Pluggable and Hot Swappable Devices 75 Servicing Hard Drives 76 About Hard Drives 76 v Remove a Hard Drive Hot Plug 77 v Install a Hard Drive Hot Plug 79 v Removea Hard Drive 81 v Install a Hard Drive 82 Hard Drive Device Identifiers 83
151. ter completion of the poweron command removefru PS0 PS1 reset y c y enables you to skip the confirmation question e c executes a console command after completion of the reset command Enables control of the firmware during system initialization with the following options normal is the default boot mode e reset nvram resets OpenBoot PROM parameters to their default values bootscript string enables the passing of a string to the boot command Performs a poweroff followed by poweron Powers off the host server Powers on the host server Indicates if it is okay to perform a hot swap of a power supply This command does not perform any action But this command provides a warning if the power supply should not be removed because the other power supply is not enabled Generates a hardware reset on the host server reset SP resetsc y Reboots the service processor y enables you to skip the confirmation question 60 SPARC Enterprise T5440 Server Service Manual June 2011 ILOM Command ALOM CMT Command Description set SYS keyswitch state value normal stby locked diag value value set SUS LOCATE Fast blink off No ILOM equivalent show faulty No ILOM equivalent show SYS keyswitch state setkeyswitch y value normal stby diag locked y enables you to skip the confirmation question when setting the keyswitch to stby
152. the Top Cover on page 73 Identify the correct slot for installation See PCIe Device Identifiers on page 99 and PCIe Slot Configuration Guidelines on page 100 98 SPARC Enterprise T5440 Server Service Manual June 2011 2 Open the PCIe card latch 3 Remove the PCIe filler panel 4 Insert the PCIe card into its slot 5 Close the PCIe card latch Next Steps m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 m Power On the Server on page 157 PCIe Device Identifiers Device identifiers are case sensitive Device Device Identifier Notes PCIe0 SYS MB PCIEO x8 slot PCIe1 SYS MB PCIE1 x16 slot operating at x8 PCIe2 SYS MB PCIE2 x8 slot PCIe3 SYS MB PCIE3 x8 slot PCIe4 SYS MB PCIE4 or x8 slot shared with XAUI slot XAUIO SYS MB XAUIO Servicing Customer Replaceable Units 99 Device Device Identifier Notes PCIe5 SYS MB PCIE5 or x8 slot shared with XAUI slot XAUII SYS MB XAUI1 PCIe6 SYS MB PCIE6 x16 slot operating at x8 PCIe7 SYS MB PCIE7 x8 slot Note PCIe names in ILOM messages are displayed with the full FRU name such as SYS MB PCIEO Note In the Solaris OS PCIe slot addresses are associated with CMP modules The PCIe slot address in the Solaris OS might change if you add or remove CMP modules or if a CMP module is brought offline For more information see the SPARC Enterprise T5440 Server Product Notes Re
153. tional system components Attach an antistatic wrist strap When servicing or removing server components attach an antistatic strap to your wrist and then to a metal area on the chassis V Remove the Top Cover Before you begin complete these tasks Read the section Safety Information on page 63 Power off the server using one of the methods described in the section Powering Off the System on page 67 Extend the Server to the Maintenance Position on page 70 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Loosen the two captive No 2 Phillips screws at the rear edge of the top panel Slide the top cover to the rear about 0 5 inch 12 7 mm Remove the top cover Lift up and remove the cover Preparing to Service the System 73 Caution If the top cover is removed before the server is powered off the server will immediately disable the front panel Power button and shut down After such an event you must replace the top cover and use the poweron command to power on the server See Power On the Server on page 157 74 SPARC Enterprise T5440 Server Service Manual June 2011 Servicing Customer Replaceable Units These topics describe how to service customer replaceable units CRUs in the server Topic Links Read and learn about components which can be serviced while the system is in operation Remove install and add hard drives Remove and install f
154. ton See FB DIMM Fault Button Locations on page 117 b Note which FB DIMM fault LED is illuminated 2 Push down on the ejector tabs on each side of the FB DIMM until the FB DIMM is released Caution FB DIMMs might be hot Use caution when servicing FB DIMMs 3 Grasp the top corners of the faulty FB DIMM and remove it from the CMP memory module 4 Place the FB DIMM on an antistatic mat 5 Repeat Step 2 through Step 4 to remove any additional FB DIMMs Install FB DIMMs 1 Unpackage the replacement FB DIMMs and place them on an antistatic mat Tip See FB DIMM Configuration on page 113 for information about configuring the FB DIMMs 2 Ensure that the ejector tabs are in the open position 3 Line up the replacement FB DIMM with the connector Align the FB DIMM notch with the key in the connector This ensures that the FB DIMM is oriented correctly 4 Push the FB DIMM into the connector until the ejector tabs lock the FB DIMM in place If the FB DIMM does not easily seat into the connector verify that the orientation of the FB DIMM is correct If the orientation is reversed damage to the FB DIMM might occur 5 Repeat Step 2 through Step 4 until all replacement FB DIMMs are installed Next Steps m Install a CMP Memory Module on page 105 m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 Servicing Customer Replaceable Units 109 m Power On the S
155. trudes from the front of the chassis 122 SPARC Enterprise T5440 Server Service Manual June 2011 4 Slide the DVD ROM drive out of the chassis V Install the DVD ROM Drive 1 Slide the DVD ROM drive into its bay 2 Connect the DVD ROM drive to the flex cable assembly 3 Install the flex cable retainer Place the retainer into position and tighten the captive No 2 Phillips screw Next Steps m Install the Front Bezel on page 121 m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 Servicing Field Replaceable Units 123 m Power On the Server on page 157 Servicing the Service Processor The service processor module contains the service processor firmware IDPROM and system battery m Remove the Service Processor on page 124 m Install the Service Processor on page 126 Related Information m Servicing the IDPROM on page 127 m Servicing the Battery on page 129 V Remove the Service Processor Before you begin complete these tasks m Read the section Safety Information on page 63 m Power off the server using one of the methods described in the section Powering Off the System on page 67 m Extend the Server to the Maintenance Position on page 70 m Disconnect Power Cords From the Server on page 68 m Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 m Remove the Top Cover
156. ty on page xix Use the product according to the instructions and information available in this manual Keep this manual handy for further reference Keep this manual handy for further reference Fujitsu makes every effort to prevent users and bystanders from being injured or from suffering damage to their property Use the product according to this manual Before You Read This Document To fully use the information in this document you must have thorough knowledge of the topics discussed in the SPARC Enterprise T5440 Server Product Notes Structure and Contents of This Manual This manual is organized as described below xiii m Identifying Server Components on page 1 Provides an overview of the server including major boards and components as well as front and rear panel features m Managing Faults on page 11 Describes the diagnostics that are available for monitoring and troubleshooting the server m Preparing to Service the System on page 63 Describes the steps necessary to prepare the server for service m Servicing Customer Replaceable Units on page 75 Describes how to service customer replaceable units CRUs m Servicing Field Replaceable Units on page 119 Describes how to service field replaceable units FRUs m Returning the Server to Operation on page 153 Describes how to bring the server back to operation after performing service procedures m Performing Node Reconfiguration on page 159 Descri
157. ual June 2011 V Add FB DIMMs If you are upgrading the system with additional FB DIMMs use this procedure Before you begin complete these tasks 5 Read the section Safety Information on page 63 Read the sections FB DIMM Configuration on page 113 and FB DIMM Device Identifiers on page 116 Power off the server using one of the methods described in the section Powering Off the System on page 67 Extend the Server to the Maintenance Position on page 70 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Remove the Top Cover on page 73 Remove a CMP Memory Module on page 104 Unpackage the FB DIMMs and place them on an antistatic mat Ensure that the ejector tabs are in the open position Line up the FB DIMM with the connector Align the FB DIMM notch with the key in the connector This ensures that the FB DIMM is oriented correctly Push the FB DIMM into the connector until the ejector tabs lock the FB DIMM in place If the FB DIMM does not easily seat into the connector verify that the orientation of the FB DIMM is correct If the orientation is reversed damage to the FB DIMM might occur Repeat Step 2 through Step 4 until all the FB DIMMs are installed Next Steps Install a CMP Memory Module on page 105 Install the Top Cover on page 154 Slide the Server Into the Rack on page 155 Power On the Server on page 157 FB DIMM Configuration This topic includes
158. ure recovery 161 fault recovery 159 164 I O devices connected to 160 CMP memory module 105 adding 105 device identifiers 107 installing 105 removing 104 supported configurations 107 CMD9O failure mode 160 CMP1 failure mode 160 command cfgadm 78 80 disablecomponent 57 fmdump 49 iostat E 81 removefru 60 setlocator 5 8 61 70 show faulty 35 36 112 showfaults 61 showfru 28 61 component state ILOM component property 53 components disabled automatically by POST 56 disabling using disablecomponent command 57 displaying state of 56 displaying using showcomponent command 27 configuration device addresses 160 connecting to ALOM CMT 25 console command 32 59 111 183 consolehistory command 59 D DC OK power supply LED 95 device identifiers CMP memory modules 107 fan tray 88 FB DIMMs 116 hard drive 83 PCIe card 99 power supply 94 diag_level parameter 30 62 diag_mode parameter 30 62 diag_trigger parameter 30 62 diag_verbosity parameter 30 62 diagnostics about 12 flowchart 14 low level 22 running remotely 18 using Oracle VTS 21 disablecomponent command 57 displaying FRU status 28 dmesg command 39 DVD ROM drive installing 123 removing 122 E ejector tabs FB DIMM 109 electrostatic discharge ESD preventing using an antistatic mat 65 preventing using an antistatic wrist strap 65 safety measures 65 emergency shutdown 68 using Power button
159. ures on page 73 m Remove the Top Cover on page 73 Do the following 1 Remove the flex cable retainer Loosen the captive No 2 Phillips screw and lift the retainer up and out of the chassis 2 Unplug the flex cable from the power distribution board 3 Unplug the auxiliary power cable from the power distribution board 4 Remove the No 2 Phillips screw 5 Remove the two 7 mm hex nuts securing the bus bars to the power distribution board Servicing Field Replaceable Units 131 6 Slide the power distribution board up and out of the chassis V Install the Power Distribution Board 1 Align the keyholes in the power distribution board with the corresponding mushroom standoffs in the chassis 2 Lower the power distribution board into the chassis 3 Install the No 2 Phillips screw 4 Install the two 7 mm nuts securing the bus bars to the power distribution board 5 Plug in the flex cable connector Ensure that the auxiliary power cable is routed under the flex cable connector 6 Plug in the auxiliary power cable 7 Install the flex cable retainer Place the retainer into position and tighten the captive No 2 Phillips screw Next Steps m Install the Top Cover on page 154 m Slide the Server Into the Rack on page 155 m Install a Power Supply on page 93 Note Install all four power supplies m Connect the Power Cords to the Server on page 157 132 SPARC Enterprise T5440 Server
160. uring I O Device Nodes on page 162 m Reset the LDoms Guest Configuration on page 166 Options for Recovering From a Failed CMP Memory Module If your system experiences a complete CMP memory module failure do one of the following 1 Replace the failed CMP memory module 2 If a replacement CMP module is not available remove the failed CMP module and replace it with a CMP from a different slot that does not have any directly connected I O devices in use see I O Fabric in 2P Configuration on page 168 and I O Fabric in 4P Configuration on page 169 If this leaves a memory module without its associated CMP module remove the memory module Note At a minimum a functioning CMP module must be installed in CMP Slot 0 If you are performing a node reconfiguration following a failure in CMP Slot 0 you must move one of the remaining CMP modules to CMP Slot 0 3 If neither option 1 nor 2 is possible you must do the following m Temporarily Disable All Memory Modules on page 164 m Reconfigure the I O and PCIe Fabric on page 163 m Re Enable All Memory Modules on page 165 m Reset the LDoms Guest Configuration on page 166 Related Information m Managing Faults on page 11 m Servicing CMP Memory Modules on page 102 Performing Node Reconfiguration 161 Servicing FB DIMMs on page 108 I O Connections to CMP Memory Modules on page 160 Reconfiguring I O Device Nodes on page 162 System Bus Topology
161. ved them m Re enable all of the FB DIMMs which you previously disabled using the enablecomponent command Sc enablecomponent SYS MB MEMXx CMPx BRO0 CHO0 D1 Sc enablecomponent SYS MB MEMXx CMPx BR0 CHO0 D2 Sc enablecomponent SYS MB MEMXx CMPx BR1 CH1 D3 Performing Node Reconfiguration 165 166 where x is the CMP memory module to be enabled The following example shows how to enable all the FB DIMMs on MEMI Sc Sc Sc enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent enablecomponent Sc Sc Sc Sc Sc Sc Sc Sc Sc SYS MB MEM1 CMP1 BR0 CH0 D1 SYS MB MEM1 CMP1 BR0 CH0 D2 SYS MB MEM1 CMP1 BR0 CH0 D3 SYS MB MEM1 CMP1 BR0 CH1 D1 SYS MB MEM1 CMP1 BR0 CH1 D2 SYS MB MEM1 CMP1 BR0 CH1 D3 SYS MB MEM1 CMP1 BR1 CH0 D1 SYS MB MEM1 CMP1 BR1 CH0 D2 SYS MB MEM1 CMP1 BR1 CH0 D3 SYS MB MEM1 CMP1 BR1 CH1 D1 SYS MB MEM1 CMP1 BR1 CH1 D2 SYS MB MEM1 CMP1 BR1 CH1 D3 V Reset the LDoms Guest Configuration After reconfiguring the I O and PCIe fabric you must recreate your LDoms guest configurations as hardware resources that had been previously assigned to your guests might no longer be available 1 Power off the system 2 In the ALOM compatibility shell type Sc bootmode config factory default 3 Powe
162. wer off the server using one of the methods described in the section Powering Off the System on page 67 Extend the Server to the Maintenance Position on page 70 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Remove the Top Cover on page 73 Do the following 1 2 Identify the PCIe card you want to remove Open the PCIe card latch 96 SPARC Enterprise T5440 Server Service Manual June 2011 3 Remove the PCIe card the system 4 Place the PCIe card on an antistatic mat 5 If you are not replacing the PCIe card install a PCIe filler panel in its place 6 Close the PCIe card latch Install a PCIe Card 1 Identify the correct slot for installation 2 Open the PCIe card latch Servicing Customer Replaceable Units 97 3 4 Insert the PCIe card into its slot Close the PCIe card latch Next Steps Install the Top Cover on page 154 Slide the Server Into the Rack on page 155 Power On the Server on page 157 W Add a PCIe Card Before you begin complete these tasks Read the section Safety Information on page 63 Power off the server using one of the methods described in the section Powering Off the System on page 67 Disconnect Power Cords From the Server on page 68 Extend the Server to the Maintenance Position on page 70 Perform Electrostatic Discharge Antistatic Prevention Measures on page 73 Remove
163. y The flex cable assembly serves as the interconnect between the power supply backplane motherboard hard drive backplane and DVD ROM drive m Power supply backplane I2C cable This cable transmits power supply status to the motherboard Related Information m SPARC Enterprise T5440 Server Site Planning Guide m Managing Faults on page 11 m Servicing Customer Replaceable Units on page 75 m Servicing Field Replaceable Units on page 119 2 SPARC Enterprise T5440 Server Service Manual June 2011 Front Panel Diagram The server front panel contains a recessed system power button system status and fault LEDs Locator button and LED The front panel also provides access to internal hard drives the DVD ROM drive if equipped and the two front USB ports The following illustration shows front panel features on the server front panel For a detailed description of front panel controls and LEDs see Front Panel LEDs on page 5 FIGURE Front Panel Features I o6 04 OB eb e owe rrr pm Figure Legend 1 Locator Button LED 5 Component Fault LEDs 2 Service Required LED 6 DVD ROM Drive 3 Power OK LED 7 USB Ports 4 Power Button 8 Hard Drives Related Information m Front Panel LEDs on page 5 Identifying Server Components 3 m Rear Panel Diagram on page 6 m Servicing the Front Bezel on page 119 4 SPARC Enterprise T5440 Server Service Manual June 2011 Front Panel LED
164. you find any unclear statements in the document please state your points specifically on the form at the following URL http www fujitsu com global contact computing sparce index ht ml xxii SPARC Enterprise T5440 Server Service Manual June 2011 Identifying Server Components These topics provide an overview of the server including major boards and components as well as front and rear panel features Description Links Review the infrastructure boards and cables Infrastructure Boards and Cables on in the server page 1 Review the front panel features Front Panel Diagram on page 3 Front Panel LEDs on page 5 Review the rear panel features Rear Panel Diagram on page 6 Rear Panel LEDs on page 8 Ethernet Port LEDs on page 9 Related Information m Server Components on page 177 Infrastructure Boards and Cables The server is based on a 4U chassis and has the following boards installed m Motherboard The motherboard includes slots for up to four CMP modules and four memory modules memory control subsystem up to eight PCIe expansion slots and a service processor slot The motherboard also contains a top cover safety interlock kill switch Note 10 Gbit Ethernet XAUI cards are shared in Slots 4 and 5 m CMP module Each CMP module contains an UltraSPARC T2 Plus chip slots for four FB DIMMs and associated DC DC converters m Memory module A memory

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