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Dell PowerEdge R720 Owner's Manual

1. Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Re configure system to the minimum supported configuration If issues persists contact support The system inlet temperature is less than the lower warning threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is less than the lower critical threshold System inlet temperature is outside of range Ambient air temperature is too cool Check the system operating environment The system inlet temperature is greater than the upper warning threshold System inlet temperature is outside of range Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system inlet temperature is greater than the upper critical threshold System inlet lt name gt temperature is outside of range Check Fans Ambient air temperature is too warm or one or more fans may have failed Check the system operating environment and review event log for fan failures The system board name voltage is outside of the allowable range System board voltage is outside of range System hardware detected an over voltage or under voltage condition If multiple voltage exceptions occur consecutively the system
2. Insert the control panel into the slot in the chassis and secure the module with the screw Close the system Reconnect the system and peripherals to their power sources and turn them on H applicable install the front bezel Removing The Control Panel PowerEdge R720xd CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system A CAUTION Do not use excessive force when removing the control panel cable as it can damage the connectors Disconnect the control panel cable from the backplane by pulling on the pull tab 117 5 6 7 Remove the three Torx screws that secure the I 0 panel to the chassis Fold the pull tab close to the connector Pull out the control panel cable as you guide the connector and the pull tab through the channel on the chassis 6 l gt Figure 75 Removing and Installing the Control Panel PowerEdge R720xd 1 Torx screws 3 2 control panel 3 pull tab 4 connector 5 hard
3. DRAC7 User s Guide at dell com esmmanuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system Press F2 during Power on Self test POST In the System Setup Main Menu page click iDRAC Settings The iDRAC Settings screen is displayed Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system 1 Enter the iDRAC Settings utility 2 Under iDRAC Settings Thermal User Option select between the following options e Default e Maximum Exhaust Temperature e Fan Speed Offset E NOTE When the User Option is set to the default Auto setting the user option cannot be modified Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields Click Back Finish Yes 34 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section e Key to the system keylock e 2 Phillips screwdriver e 710 and T15 Torx screwdrivers e Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit PSU when available e AMP 90871 1 hand crimping tool or equivalent e Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire K NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Front Bezel Optional Removing The Front B
4. System BIOS Screen E NOTE The options for System Setup change based on the system configuration k NOTE System Setup defaults are listed under their respective options in the following sections where applicable Menu Item System Information Memory Settings Processor Settings SATA Settings Boot Settings Integrated Devices Serial Communication System Profile Settings System Security Miscellaneous Settings Description Displays information about the system such as the system model name BIOS version Service Tag and so on Displays information and options related to installed memory Displays information and options related to the processor such as speed cache size and so on Displays options to enable or disable the integrated SATA controller and ports K NOTE This setting is not available on the PowerEdge R720xd Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Displays options to enable or disable integrated device controllers and ports and to specify related features and options Displays options to enable or disable the serial ports and specify related features and options Displays options to change the processor power management settings memory frequency and so on Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables suppor
5. b Ensure that the hard drive s are configured correctly for the RAID array c Take the hard drive offline and reseat the drive d Exit the configuration utility and allow the system to boot to the operating system Ensure that the required device drivers for your controller card are installed and are configured correctly See the operating system documentation for more information Reboot the system and enter the System Setup Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller A CAUTION Many repairs may only be done by a certified service technician You should only perform KI ER d em or a a N 2 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting a SAS or PERC controller see the documentation for your operating system and the controller Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Verify that the installed expansion cards are com
6. 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 8 12 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 2R x4 1600 MT s B1 B2 B3 B4 B5 B6 128 8 16 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 16 8 2R x4 1333 MT s A1 A2 A3 A4 B1 B2 B3 B4 2R x4 1600 MT s 45 System Capacity in GB 160 192 256 384 512 768 1536 DIMM Size in GB 16 and 8 16 16 16 32 32 32 64 Number of DIMMs 20 12 24 12 16 24 12 16 24 24 Removing Memory Modules DIMM Rank Organization and Frequency 2R x4 1333 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 2R x4 1600 MT s 2R x4 1333 MT s 4R x4 1333 MT s 4R x4 1066 MT s 4R x4 1333 MT s LRDIMM x4 1333 MT s LRDIMM x4 1333 MT s DIMM Slot Population A1 A2 A3 A4 A5 A6 A7 A8 A9 A11 B1 B2 B3 B4 B5 B6 B7 B8 B9 B11 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 K NOTE 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 B1 B2 B3 and B4 and 8 GB DIMMs must be installed in slots A5 A6 B5 and B6 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 A1 A2 A3 A4 A5 A6 A7 A8
7. 1600 MT s 48 4 12 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 44 System Capacity DIMM Size in Number of DIMM Rank Organization DIMM Slot Population in GB GB DIMMs and Frequency 8 6 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 2R x4 1600 MT s 96 8 12 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 16 6 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 2R x4 1600 MT s 128 16 8 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 2R x4 1600 MT s 144 16 and 8 10 2R x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A11 K NOTE 16 GB DIMMs must be installed in slots numbered A1 A2 A3 A4 A5 A6 A7 and A8 and 8 GB DIMMs must be installed in slots A9 and A11 384 32 12 LRDIMM x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 768 64 12 LRDIMM x4 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 Table 2 Memory configurations two processors System DIMM Size in Number of DIMM Rank DIMM Slot Population Capacity in GB DIMMs Organization and GB Frequency 16 2 8 1R x8 1333 MT s A1 A2 A3 A4 1R x8 1600 MT s B1 B2 B3 B4 32 2 16 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 32 4 8 2R x8 1333 MT s A1 A2 A3 A4 2R x8 1600 MT s B1 B2 B3 B4 64 4 16 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 8 8 2R x4 1333 MT s A1 A2 A3 A4 2R x4 1600 MT s B1 B2 B3 B4 96 4 24 2R x8
8. A1 with A2 A3 with A4 A5 with A6 and so on E NOTE Advanced ECC with Mirroring is not supported Memory Optimized Independent Channel Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements Memory Sparing K NOTE To use memory sparing this feature must be enabled in the System Setup In this mode one rank per channel is reserved as a spare If persistent correctable errors are detected on a rank the data from this rank is copied to the spare rank and the failed rank is disabled 43 With memory sparing enabled the system memory available to the operating system is reduced by one rank per channel For example in a dual processor configuration with sixteen 4 GB dual rank DIMMs the available system memory is 3 4 ranks channel x 16 DIMMs x 4 GB 48 GB and not 16 DIMMs x 4 GB 64 GB K NOTE Memory sparing does not offer protection against a multi bit uncorrectable error K NOTE Both Advanced ECC Lockstep and Optimizer modes support Memory Sparing Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes providing improved uncorrectable multi bit failure protection In a mirrored configuration the total available system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error
9. Figure 58 Cabling Diagram 3 5 Inch x8 SAS SATA Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector mini PERC SAS on the system board 5 SAS connectors on the backplane 2 100 Figure 59 Cabling Diagram 3 5 Inch x4 SAS SATA Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 SAS connector on the system board 4 SAS connector on the backplane 101 102 Figure 60 Removing and Installing the 2 5 Inch x16 SAS SATA Backplane PowerEdge R720 1 x16 hard drive backplane 2 hard drive backplane connectors 16 3 backplane power cables 2 4 backplane signal cable 5 SAS cables 2 6 release tabs 2 SAS SAS B A 5 Figure 61 Cabling Diagram 2 5 Inch x16 SAS SATA Backplane PowerEdge R720 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS connector on the system board 5 SAS connectors on the backplane 2 103 104 Figure 62 Removing and Installing the 2 5 Inch x8 SAS SATA Backplane PowerEdge R720 1 x8 hard drive backplane 2 hard drive backplane connectors 8 3 release tab 4 backplane power cable 5 SAS cables 2 6 backplane signal cable SAS SAS SAS SAS A B A B 7 i 6 Figure 63 Cabling Diagram Dual 2 5 Inch x8 SAS SATA Backplane Pow
10. This situation is caused by a defective battery Re enter the time and date in the System Setup Turn off the system and disconnect it from the electrical outlet for at least one hour Reconnect the system to the electrical outlet and turn on the system PONZ Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem persists see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Reseat the power supply by removing and reinstalling it NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly If the problem persists see Getting Help Troubleshooting Cooling Problems A CAUTION Many repairs may only be done by a certified service technician Y
11. changes NOTE You can disable password security while logging on to the system To disable the password security turn on or reboot your system type your password and press lt Ctrl gt lt Enter gt 31 Using Your System Password To Secure Your System NOTE If you have assigned a setup password the system accepts your setup password as an alternate system password 1 Turn on or reboot your system 2 Type your password and press Enter When Password Status is Locked type the password and press lt Enter gt when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system displays an error message that the system has halted and must be powered down Even after you shut down and restart the system the error message is displayed until the correct password is entered NOTE You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes Operating With A Setup Password Enabled If Setup Password is Enabled enter the correct setup password before modifying most of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts lt x gt System Halte
12. e One UL 10 AWG 2 m maximum stranded red wire V DC return e One UL10 AWG 2 m maximum green yellow green with a yellow stripe stranded wire safety ground Assembling And Connecting The Safety Ground Wire A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the end of the green yellow wire exposing approximately 4 5 mm 0 175 inch of copper wire 2 Using a hand crimping tool Tyco Electronics 58433 3 or equivalent crimp the ring tongue terminal Jeeson Terminals Inc R5 4SA or equivalent to the green yellow wire safety ground wire 92 3 Connect the safety ground wire to the grounding post on the back of the system using a 6 32 nut equipped with a locking washer T P Figure 52 Assembling and Connecting the Safety Ground Wire 1 safety ground wire 2 grounding post 3 locking washer 4 spring washer 5 6 32 nut Assembling The DC Input Power Wires A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and
13. 2 3 Slide the cooling fan into the securing slots until the tabs lock into place 4 Close the system Removing The Cooling Fan Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Unlock the cooling fan assembly from the chassis by rotating the blue release lever upward 57 4 Liftthe cooling fan assembly out of the chassis 3 4 Figure 28 Removing and Installing the Cooling Fan Assembly 1 cooling fan assembly 2 cooling fans 6 3 blue release levers 2 4 guide pins 2 5 cooling fan connectors 6 Installing The Cooling Fan Assembly A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the pr
14. 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU number protocol error detected CPU lt number gt protocol error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue 149 Error Code CPU0702 CPU0703 CPU0704 150 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system Pn P e n If the issue persists see Getting Help CPU bus parity error detected CPU bus parity error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system E P ON If the issue persists see Getting Help CPU bus initialization error detected CPU bus initialization error detected Power cycle system System event log and operating system logs may indicate tha
15. 5 Inch x2 Hard Drive Backplane PowerEdge R720xd e Glee oS pass through I2C cable 2 12C cable sideband cable 4 hard drive backplane back SAS SATA connectors 2 6 SAS cable release pin 113 SAS a SAS SAS SAS A A B 6 Figure 71 Cabling Diagram Optional 2 5 Inch x2 Hard Drive Backplane back PowerEdge R720xd Insta d oP On gt 114 2 hard drive backplane back 1 PCle card holder 3 system board 4 integrated storage controller card 5 SAS connector on the system board 6 cable retention bracket 7 x12 or x24 hard drive backplane lling The Optional Hard Drive Backplane Back NOTE This procedure applies only to PowerEdge R720xd CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Align the notches on the backplane with the notches on the chassis Lift the release pin and slide the backplane on the chassis until firmly seated Release the release pin t
16. B1 B2 B3 B4 B5 B6 B7 B8 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 A1 A2 A3 A4 A5 A6 B1 B2 B3 B4 B5 B6 A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 A WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module 46 A CAUTION Many repairs may only be done by a certified service technician You should only perform go P wn troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the syste
17. Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board assembly 2 Transfer the following components to the new system board a heat sink s heat sink blank s and processors s processor blank s b memory modules and memory module blanks c network daughter card CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 122 Hold the touch points and lower the system board into the chassis Push the system board toward the back of the chassis until the board clicks into place Replace the following a cable retention bracket b PCle card holder c integrated storage controller card d internal USB key if installed e internal dual SD module f all expansion card risers g cooling fan assembly h cooling shroud i power supply s Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Import your new or existing iDRAC Enterprise license For more information see DRAC7 User s Guide at dell com support manuals 123 Troubleshooting Y
18. Message Details Action Message LCD Message Details The watchdog timer power cycled the system The operating system or an application failed to communicate within the time out period The system was power cycled Check the operating system application hardware and system event log for exception events The system board battery has failed The system board battery has failed Check battery The system board battery is either missing or bad See Getting Help The lt name gt battery has failed The lt name gt battery has failed Check battery The lt name gt battery is either missing bad or unable to charge due to thermal issues Check system fans If the problem persists see Getting Help CPU number has an internal error IERR CPU number has an internal error IERR System Event Log and Operating System Logs may indicate that the exception is external to the processor Review System Event Log and Operating System Logs If the issue persists see Getting Help CPU lt number gt has a thermal trip over temperature event CPU lt number gt has a thermal trip Check CPU heat sink The processor temperature increased beyond the operational range Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU number configuration is unsupported CPU lt number
19. Monitor Mwait Memory Patrol Scrub Memory Refresh Rate Memory Operating Voltage Collaborative CPU Performance Control 28 Description Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is set to Performance Per Watt Optimized DAPC DAPC is Dell Active Power Controller K NOTE The following parameters are available only when the System Profile is set to Custom Allows you to set the CPU power management By default the CPU Power Management option is set to System DBPM DAPC DBPM is Demand Based Power Management Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled Allows you to enable or disable the processor to switch to a minimum performance state when it is idle By default the C1E option is set to Enabled Allows you to enable or disable the processor to operate in all available power states By default the C States option is set to Enabled Allows you to enable Monitor Mwait instructions in the processor By default the Monitor Mwait option is set to Enabled for all system profiles except Custom K NOT
20. System performance may be degraded and security may be compromised Close the chassis Check system logs The chassis is open while the power is off Intrusion detected Check chassis cover The chassis was opened while the power was off System security may have been compromised Close the chassis and verify hardware inventory Check system logs All event logging is disabled This message is displayed when all event logging has been disabled by the user If unintended re enable logging Log is full When the event log is full additional events are not written to the log Older events may be overwritten and lost This message may also appear if the user disabled event logging Backup and clear log Could not create or initialize the system event log If the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Reboot the management controller or iDRAC Cycle system input power If problem persists call support An unknown system hardware failure detected Unknown system hardware failure If the system event log failed to initialize platform status and failure events are not captured Some management software do not report platform exceptions Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 Message Information Action Message LCD Message Details Action Message LCD Message Details
21. When an SD card failure occurs the internal dual SD module controller notifies the system On the next reboot the system displays a message indicating the failure 4 Ifthe Internal SD Card Redundancy option is set to Disabled replace the failed SD card with a new SD card 5 If SD card 1 has failed remove the card from SD card slot 1 If SD card 2 has failed install a new SD card in SD card slot 2 and proceed to step 7 6 Remove the card present in SD card slot 2 and insert it into SD card slot 1 7 Insert the new SD card into SD card slot 2 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled 129 11 Check if the SD card is functioning properly If the problem persists see Getting Help Troubleshooting An Optical Drive Sp em d e e PAN gt CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different CD or DVD Enter the System Setup and ensure that the integrated SATA con
22. as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Run the appropriate diagnostics test See Using System Diagnostics for available diagnostic tests Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the processor and heat sink are properly installed Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the problem persists see Getting Help 133 Using System Diagnostics If you experience a problem with your system run the system diagnostics before contacting Dell for technical assistance The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Dell Online Diagnostics Dell Online Diagnostics a stand alone suite of diagnostic programs or test modules allows you to run diagnostic tests on the systems in a production environment and helps you ensure maximum uptime of your systems Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as
23. as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate lt 200 A month as defined by AHSRAE TC9 9 145 System Messages LCD Messages K NOTE Applicable only if your system has an LCD display The LCD messages consist of brief text messages that refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code is displayed on the LCD Record the code then see System Error Messages Viewing LCD Messages If a system error occurs the LCD screen will turn amber Press the Select button to view the list of errors or status messages Use the Left and Right buttons to highlight an error number and press the Select button to view the error Removing LCD Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For other faults you must take action to remove the message from the display e Clear the SEL You can perform this task remotely but you will lose the event history for the system e Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System mes
24. careful not to bend the pins in the socket when removing the processor out of the socket 87 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor K NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor DIMM blank covers the vacant sockets for the DIMMs and the processor Figure 50 Removing and Installing a Processor 1 processor socket release lever 2 pin 1 indicator 3 processor socket release lever 4 processor shield 5 processor 6 ZIF socket 7 socket keys 4 8 notches in processor 4 NOTE After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor Installing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 88 K NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the lates
25. drive backplane 6 chassis Installing The Control Panel PowerEdge R720xd N sO oP ra 118 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Fold the label around the cable Fold the pull tab close to the connector and guide the connector and pull tab into the channel Push the cable until the cable passes completely through the channel Tighten the three Torx screws to secure the control panel to the chassis K NOTE You must route the cable properly to prevent it from being pinched or crimped Connect the cable connector on the backplane by pushing on the center of the connector Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 If applicable install the front bezel Removing The 1 0 Panel PowerEdge R720xd A CAUTION Many repairs may only be done by a certified service technician You should only perform troubles
26. gt configuration is unsupported Check CPU or BIOS revision System is unable to boot or may run in a degraded state Error Code CPU0010 CPU0023 CPU0204 CPU0700 CPU0701 Message Information Action Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Review the technical specifications for supported processor types CPU number is throttled The CPU is throttled due to thermal or power conditions Review system logs for power or thermal exceptions CPU number is absent CPU lt number is absent Check CPU Verify processor installation If present re seat the processor CPU lt number gt lt name gt voltage is outside of range CPU number lt name gt voltage is outside of range Re seat CPU Voltages outside the allowable range may damage electrical components or may cause the system to shutdown 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctiy 3 Reapply input power and turn on the system 4 If the issue persists see Getting Help CPU number initialization error detected CPU number initialization error detected Power cycle system System BIOS was unable to initialize the processor 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly
27. inch internal hot swappable SAS SATA SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 15 or 0 through 7 and 0 through 7 Up to eight 2 5 inch internal hot swappable SAS SATA SATA SSD or Nearline SAS hard drives in hard drive slots 0 through 7 hard drive bay 1 and up to four 2 5 inch Dell PowerEdge Express Flash devices PCle SSDs in hard drive slots 0 through 3 hard drive bay 2 Up to twelve 3 5 inch internal hot swappable SAS SATA SATA SSD or Nearline SAS drives and two optional 2 5 inch back accessible SAS Nearline SAS or SSD hard drives in hard drive slots 0 through 11 and 12 through 13 Up to twenty four 2 5 inch internal hot swappable SAS SATA SATA SSD or Nearline SAS drives in hard drive slots 141 Drives Optical drive PowerEdge R720 Connectors Back NIC Serial USB Video External vFlash card PowerEdge R720xd Front USB Video External vFlash card PowerEdge R720 Internal USB Internal Dual SD Module Video Video type Video memory 142 0 through 23 and two optional 2 5 inch back accessible SAS Nearline SAS or SSD hard drives in hard drive slots 24 and 25 One optional SATA DVD ROM drive or DVD RW drive E NOTE DVD devices are data only Four 10 100 1000 Mbps or two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps 9 pin DTE 16550 compatible Two 4 pin USB 2 0 compliant 15 pin VGA One flash memory card slot with iDRAC7 Enterpri
28. messages 1 As the system boots press F11 2 Use the up and down arrow keys to select System Utilities Launch Dell Diagnostics The ePSA Pre boot System Assessment window is displayed listing all devices detected in the system The diagnostics starts executing the tests on all the detected devices System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded 135 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password see Disabling A Forgotten Password Table 5 System Board Jumper Settings Jumper Setting Description PWRD_EN Dol default The password feature is enabled pins 4 6 bon The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR b default The configuration settings are retained at system boot pins 1 3 je ef The configuration settings are cleared at the next system boot pins 3 5 136 System Board Connectors PWWRD_EN om Figure 78 System Board Jumpers and Connectors Item 1 Ss wo N o C
29. must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product replace only one power supply at a time in a system that is powered on NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply A CAUTION The system requires one power supply for normal operation On power redundant systems remove and A removal For information about the cable management arm see the system s rack documentation 1 Disconnect the power wires from the power source and the connector from the power supply you intend to remove 2 Disconnect the safety ground wire 94 Press the release latch and slide the power supply out of the chassis 2 A M U Figure 54 Removing and Installing a DC Power Supply 1 connector 2 power supply 3 power supply status indicator 4 release latch 5 power supply handle Installing A DC Power Supply A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds came with the product yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not auth
30. not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Run the appropriate diagnostic test For more information see Using System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that each expansion card is firmly seated in its connector Close the system If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 8 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Reinstall one of the expansion cards Close the system Run the appropriate diagnostic test For more information see Using System Diagnostics LEE If the problem persists see Getting Help Troubleshooting Processors A CAUTION Many repairs may only be done by a certified service technician You should only perform Sp En pp Sa ba gt 132 troubleshooting and simple repairs
31. pressure at both ends of the memory module evenly Do not apply pressure to the center of the memory module Press down on the memory module with your thumbs until the memory module snaps into place Figure 20 Installing The Memory Module 1 memory module 2 memory module ejectors 3 memory module socket alignment key 4 memory module alignment key L NOTE When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other identical sockets that have memory modules installed Repeat step 4 through step 7 of this procedure to install the remaining memory modules Replace the cooling shroud Close the system Reconnect the system to its electrical outlet and turn on the system including any attached peripherals Press lt F2 gt to enter the System Setup and check the memory settings The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 4 through step 7 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the appropriate diagnostic test For more information see Using System Diagnostics Hard Drives All hard drives connect to the system board through the hard drive backplane Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots C
32. product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Verify that both the power supplies are the same type and have the same maximum output power k NOTE The maximum output power shown in Watts is listed on the power supply label H applicable remove the power supply blank Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation Connect the power cable to the power supply and plug the cable into a power outlet A CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly 91 Wiring Instructions For A DC Power Supply Your system supports up to two 48 60 V DC power supplies when available A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not
33. protection Internal Dual SD Module redundancy is lost Internal Dual SD Module redundancy is lost Check SD Card Either one or both the SD cards are not functioning properly See Getting Help Internal Dual SD Module name is absent Internal Dual SD Module lt name gt is absent Check SD Card The SD card module is not detected or not installed If unintended reinstall the SD module Internal Dual SD Module lt name gt is offline The SD card module is installed but may be improperly installed or configured incorrectly Reinstall the SD module Failure detected on Internal Dual SD Module lt name gt Internal Dual SD Module name failed Check SD Card The SD card module is installed but improperly configured or failed to initialize Reinstall the SD module and remove and reinstall SD cards Internal Dual SD Module name is write protected The module is write protected Changes may not be written to the media If unintended remove the media and disable write protection 159 Error Code SECOO31 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 160 Message Information Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action Message LCD Message Details The chassis is open while the power is on Intrusion detected Check chassis cover The chassis is open
34. s 1333 MT s or 1600 MT s or 1866 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twenty four 240 pin Memory module capacities LRDIMMs 32 GB quad ranked or 64 GB octal ranked 140 Memory RDIMMs UDIMMs Minimum RAM Maximum RAM LRDIMMs RDIMMs UDIMMs Drives Hard drives PowerEdge R720 Four hard drive systems Eight hard drive systems Sixteen or eight plus eight hard drive systems Twelve hard drive systems Hard drives PowerEdge R720xd Twelve plus two hard drive systems Twenty four plus two hard drive systems 2 GB 4 GB 8 GB or 32 GB single dual or quad ranked 16 GB single or dual ranked 2 GB or 4GB 2 GB with a single processor 4 GB with two processors Up to 1536 GB PowerEdge R720xd with 2 5 inch hard drive configuration Up to 512 GB Up to 64 GB Up to four 3 5 inch internal hot swappable SATA hard drives in hard drive slots 0 through 3 hard drive slots 4 through 7 do not support any hard drives and are installed with a hard drive blank K NOTE Four hard drive systems support software RAID For more information on software RAID see the Dell PowerEdge RAID Controller PERC documentation at support dell com manuals Up to eight 3 5 inch or 2 5 inch internal hot swappable SAS SATA or Nearline SAS hard drives in hard drive slots 0 through 7 Up to sixteen 2 5
35. the idling state in order to reduce power consumption By default the option is set to Disabled Helps in controlling Turbo engagement By default the option is set to Disabled This feature is also referred to as Dell Processor Acceleration Technology DPAT K NOTE This option is available only on systems installed with an E5 2690 or E5 2600 V2 Xeon series processor and support Turbo Enable Turbo Boost under System Profile Settings and set the System Profile to Performance mode when utilizing this feature Enabling Dell Controlled Turbo will force fans to run at maximum R P M K NOTE DPAT works when DPAT is enabled in BIOS setup and either one of the following settings is available e System Profile is set to Maximum Performance This automatically enables Turbo mode e System Profile is set to Custom and CPU Power Management is set to Maximum Performance and Turbo is enabled NOTE When DPAT is disabled fan offset speed does not change and remains high Set Fan offset to normal on the iDRAC Thermal Settings page Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Menu Item Processor 64 bit Support Processor Core Speed Processor Bus Speed Processor 1 Family Model Stepping Brand Level 2 Cache Level 3 Cache Number of Cores Description Specifies if the processor s support 64 bit extensions Displays the maximum co
36. the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines e Memory modules must be identical in size speed and technology e DIMMs installed in memory sockets with white release levers must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with A4 A5 with A6 and so on Sample memory configurations The following tables show sample memory configurations for one and two processor configurations that follow the appropriate memory guidelines stated in this section k NOTE 16 GB quad rank RDIMMS are not supported K NOTE 1R 2R and 4R in the following tables indicate single dual and quad rank DIMMs respectively Table 1 Memory configurations single processor System Capacity DIMM Size in Number of DIMM Rank Organization DIMM Slot Population in GB GB DIMMs and Frequency 2 2 1 1R x8 1333 MT s Al 1R x8 1600 MT s 4 2 2 1R x8 1333 MT s A1 A3 1R x8 1600 MT s 8 2 4 1R x8 1333 MT s A1 A2 A3 A4 1R x8 1600 MT s 12 2 6 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 1R x8 1600 MT s 16 2 8 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 4 4 2R x8 1333 MT s A1 A2 A3 A4 2R x8 1600 MT s 24 2 12 1R x8 1333 MT s A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 4 6 2R x8 1333 MT s A1 A2 A3 A4 A5 A6 2R x8
37. 6 5 4 3 Height FH Low Profile LP 2 3 1 Not Supported 2 3 1 Not Supported 3 3 FC8 4 HBA 5 7 4 6 5 7 6 4 6 5 6 5 4 3 K NOTE Brocade FC8 low profile HBA must not be installed in Slot 1 Low Profile LP 2 3 1 Not Supported 2 3 1 Not Supported 2 3 2 3 1 Gb NICs 5 7 4 6 5 7 6 4 6 5 6 5 4 3 Low Profile LP 2 3 1 Not Supported 2 3 1 Not Supported 3 3 Non RAID 5 7 4 6 5 7 6 4 6 5 6 5 4 3 Low Profile LP 2 3 1 Not Supported 2 3 1 Not Supported 3 3 Dell ioDrive 5 7 4 6 5 7 6 4 6 5 6 5 4 3 Removing An Expansion Card From The Expansion Card Riser 2 Or 3 eo POD CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables connected to the expansion card Lift the expansion card latch out of the slot Grasp the expansion card by its edges and remove it from the expansion card connector If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE Y
38. AC input only When two identical power supplies are installed the power supply configuration is redundant 1 1 In redundant mode power is supplied to the system equally from both power supplies to maximize efficiency When only one power supply is installed the power supply configuration is non redundant 1 0 Power is supplied to the system only by the single power supply K NOTE If two power supplies are used they must be of the same type and have the same maximum output power Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy When the Hot Spare feature is enabled a redundant power supply is switched to a sleep state The active power supply supports 100 of the load thus operating at higher efficiency The redundant power supply in the sleep state monitors output voltage of the active power supply If the output voltage of the active power supply drops the redundant power supply in the sleep state returns to an active output state The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient than having the redundant power supply in a sleep state The power supply defaults are to wake both power supplies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature
39. AUTION Before attempting to remove or install a hard drive while the system is running see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion 49 CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure K NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing A 2 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 1 If installed remove the front bezel 2 Press the release button and slide the hard drive blank out until it is free of the hard drive slot Figure 21 Removing and Installing a 2 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 2 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A 2 5 Inch Hard Drive Blank Back K NOTE This procedure applies only to PowerEdge R720xd 50 A CAUTION To maintain proper system cooling all empty hard drive slot
40. An I O channel check error was detected I O channel check error detected Power cycle system Cycle input power update component drivers if device is removable reinstall the device A PCI parity error was detected on a component at bus lt bus gt device lt device gt function lt func gt PCI parity error on bus bus device lt device gt function lt func gt Power cycle system System performance may be degraded PCI device may fail to operate or system may fail to operate 153 Error Code PC11320 PCI1342 PCN1348 PCN1360 PDROOO1 PDR1016 154 Message Information Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at bus lt bus gt device lt device gt function lt func gt Bus fatal error on bus bus device lt device gt function lt unc gt Power cycle system System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus time out was detected on a component at slot number System performance may be degraded or system may fail to operate Cycle input power update component dri
41. Dell PowerEdge R720 and R720xd Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 2014 07 Rev A07 Contents 1 About YOURS YE LO A ia k ka ab a a a tice aa le Oe Front Panel Features And Indicators KGD Panel Features area etid e ao ak Ed dabei ka a ka vibe ken ce lianas 11 HOMO SONE EEN 12 Setup MENU iiir ens kes oade aa al ia tw dak l ma ka kl kt n ld a a kal MO sevectsederventedtdeectecdervenseveaieds 12 MVieuchMemte seier e een Eesen a be Vibes 12 Diagnostic ICT 13 Hard Drive Indicator Pat aTh S a a a r ak da aaa a Eea aaa a a ae raa ata 15 Back Panel Features And Indie ators ENEE 16 NIC Indicator pes ee a ka ek n ae Bo eer id n a ko dni k a is ve ie a da kn ba aeae anaa i 17 PowerIndicator NEE 18 Other Information You M
42. E This option can be disabled only if the C States option in Custom mode is disabled NOTE When C States is enabled in Custom mode changing the Monitor Mwait setting does not impact system power performance Allows you to set the memory patrol scrub frequency By default the Memory Patrol Scrub option is set to Standard Allows you to set the memory refresh rate By default the Memory Refresh Rate option is set to 1x Allows you to set the DIMM voltage selection When set to Auto the system automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed By default the Memory Operating Voltage option is set to Auto When set to Enabled the CPU power management is controlled by the OS DBPM and the System DBPM DAPC By default the option is set to Disabled System Security Screen Menu Item Intel AES NI System Password Setup Password Password Status TPM Security TPM Activation TPM Status TPM Clear Intel TXT BIOS Update Control Power Button NMI Button AC Power Recovery AC Power Recovery Delay User Defined Delay 60s to 240s Description Improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default Allows you to set the system password This option is set to Enabled by default and is read only if the password jumper is not installed
43. F2 Prompt on Error is set to Enabled In System This option enables or disables In System Characterization By default In System Characterization Characterization is set to Enabled System And Setup Password Features You can create a system password and a setup password to secure your system To enable creation of the system and setup password the password jumper must be set to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter before you can boot your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system A CAUTION The password features provide a basic level of security for the data on your system A CAUTION Anyone can access the data stored on your system if the system is running and unattended E NOTE Your system is shipped with the system and setup password feature disabled Assigning A System And Or Setup Password NOTE The password jumper enables or disables the System Password and Setup Password features For more information on the password jumper settings see System Board Jumper Settings You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked If the Password Status is Locked you cannot change the Sy
44. If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module with a known good memory module To troubleshoot an unspecified faulty memory module replace the memory module in the first DIMM socket with a module of the same type and capacity If an error message is displayed on the screen this may indicate a problem with the installed DIMM type s incorrect DIMM installation or defective DIMM s Follow the on screen instructions to resolve the problem For more information see General Memory Module Installation Guidelines Close the system As the system boots observe any error message that is displayed and the diagnostic indicators on the front of the system 16 Ifthe memory problem is still indicated repeat step 12 through step 15 for each memory module installed If the problem persists after all memory modules have been checked see Getting Help Troubleshooting An Internal USB Key CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Enter the System Setup and ensure that the USB key port is enabled on the Integrated Devices screen Turn of
45. Message Details Action Message Details Action Message LCD Message Details Action Power supply number type mismatch Power supply number is incorrectly configured Check PSU Power supplies should be of the same input type and power rating Install matched power supplies and review proper configuration in this manual Power supply number is absent PSU number is absent Check PSU The power supply has been removed or has failed 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help Cannot communicate with power supply lt number Cannot communicate with PSU number Re seat PSU The power supply may operate however power supply monitoring is degraded System performance may be degraded Remove and reinstall the power supply If the issue persists see Getting Help The temperature for power supply number is in a warning range System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures The temperature for power supply number is outside of the allowable range PSU number temperature outside of range Check PSU System performance may be degraded Check the system operating environment including airflow and inlet temperature Check system logs for temperatu
46. NOTE The Memory Operating Mode can have different defaults and available options based on the memory configuration of your system K NOTE The Dell Fault Resilient Mode establishes an area of memory that is fault resilient This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled By default it is set to disabled Processor Settings Screen Menu Item Logical Processor Description Allows you to enable or disable logical processors and display the number of logical processors If the Logical Processor option is set to Enabled the BIOS displays all the logical processors If this option is set to Disabled the BIOS only displays one logical processor per core By default the Logical Processor option is set to Enabled 23 Menu Item QPI Speed Alternate RTID Requestor Transaction ID Setting Virtualization Technology Adjacent Cache Line Prefetch Hardware Prefetcher DCU Streamer Prefetcher DCU IP Prefetcher Execute Disable Logical Processor Idling Dell Controlled Turbo Number of Cores per Processor 24 Description All
47. S watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Allows you to enable or disable the Embedded Video Controller By default the embedded video controller is Enabled Allows you to enable or disable the BIOS configuration of Single Root 1 0 Virtualization SR IOV devices By default the SR IOV Global Enable option is set to Disabled Allows you to enable or disable available PCle slots on your system The Slot Disablement feature controls the configuration of PCle cards installed in the specified slot SA CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is disabled both the Option ROM and UEFI driver are disabled Allows you to enable support for PCle devices that require large amounts of memory By default the option is set to Enabled Serial Communications Screen Menu Item Serial Communication Serial Port Address External Serial Connector Failsafe Baud Rate Remote Terminal Type Description Allows you to select serial communication devices Serial Device 1 and Serial Device 2 in the BIOS BIOS console redirection can also be enabled and the port address can be specified By default Serial Communication option is set to On wi
48. Saaai kaaas Removing The Network Daughter Care Installing The Network Daughter Car Brut Reefer inne bu fi ia l foke da ial n do k WA poe ea e be Yo Da net minha ee EE Removing A Processor Installing A Proces 4 av eee ev vein aaa won pot stin dwa ka lk a a da ml ai ak ak li a a da da dl it bw li kd kak a da ken en 88 POW SU pp NO eke pa ee eke ie n t pe ok ka geheie ka a e a Ae 90 Hot Spare Features sssini avwa bak vw a ede bd ak dik Bank dp dad ei de kk ae ka kd a on dw Nei 90 Removing An AC Power Supp 90 Installing An AC Power Supp 91 Wiring Instructions For A DC Power Supp 92 Removing A DC Power Supply Installing A DC Power Supp Removing The Power Supply Blank Installing The Power Supply Blank ek GUTE Replacing The Syst m Betten uerger SES a kn fd kd a A Eegeregie IG DEI Removing The Hard Drive Backplane Installing The Hard Drive Backolane ENEE Removing The Optional Hard Drive Backplane Bach Aua 112 Installing The Optional Hard Drive Backplane Back 114 Control WEITEN Removing The Control Panel PowerEdge RI20 ENEE Installing The Control Panel PowerEdge RI20D ENEE Removing The Control Panel PowerEdge R720xd Installing The Control Panel PowerEdge Ri2 vdl NEEN Removing The UO Panel PowerEdge Ri2 sdl EEN Installing The UO Panel PowerEdge Ri20sdl ENEE System BO ald week dese annan ke a vdi a e dw kdk dw dl pt ik W dl wk kk da dl a kk ka aaa a da volan Removing The System Board Installing
49. TE Due to the high power consumption of GPUs the ambient system inlet temperature is restricted to 30 C to ensure adequate system cooling when one or more GPU cards are installed in PowerEdge R720 Note that this is less than the standard environmental specification of 35 C The PowerEdge R720 must be installed with two processors The processor must be of 115 W or less The processor must use a GPU kit low profile heat sink Ensure the GPU enablement kit is available GPU enablement kit includes Low profile heat sinks System board support brackets Power cables for the GPU cards Filler brackets with closeout EMI shield for unoccupied PCI e slots All GPU cards must be of the same type and model Ensure that your system uses the redundant 1100 W power supplies You can install up to two double wide GPU cards K NOTE Two double wide GPU cards configuration requires optional riser 3 You can install up to four single wide GPU cards Installing A GPU Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconn
50. The System Board 4 Troubleshooting Your System een 124 Safety First For You And Your System 124 Troubleshooting System Startup Falure EE 124 Troubleshooting External Connections ENEE 124 Troubleshooting The Video Subsvstem EE 124 Troubleshooting A USB Device Troubleshooting A Serial 1 0 Deviee ENEE 125 Troubleshooting D AN e E kaa ae kl Ld n di ake pedi b PLE DE kdk po e ko ad klan vo and ki pay 125 Troubleshooting A Wet System 125 Troubleshooting A Damaged System 126 Troubleshooting The System Batter 127 Troubleshooting Power Supplies 127 Troubleshooting Cooling Problem 127 Troubleshooting COo0linQ FWN S 44 deier tee ed ae lhe neve de anne ee den ake EEN ebe et 128 Troubleshooting System Memor Troubleshooting An Internal USB Key Troubleshooting An SD Card EEN Troubleshooting An Optical Drive Troubleshooting A Fape Backup Hot ergeet Troubleshooting A Hard Drees AE SEENEN AE Troubleshooting A Storage Controller Troubleshooting Expansion Cards EEN Troubleshooting PLOGE EE 5 Using SYSTEM DIAGN S GE S Yiv 0 t0 kaskad eege NOTRE DIE e EE Dell Embedded System Diagnostics When To Use The Embedded System Diagnostics Running The Embedded System Diagnostics 135 System Diagnostic Controls 2 pat nen awa ut pak aa ia da ve ak dak me de pad ka Ea devi sets AE pa ake a kas E 135 6 J mpers ANG CONNECTOTS rs a koi va a e n ki ie eee ai ee ben 136 System Board Jumper Settngs ENEE 136 System Boa
51. ackplane and optional 2 5 inch x2 SAS SSD backplane back Removing The Hard Drive Backplane SP pe 98 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane A CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove the cooling shroud Remove the cooling fan assembly Remove all hard drives Disconnect the SAS SATA SSD data signal and power cable s from the backplane 8 Press the release tabs and slide the backplane upward Figure 57 Removing and Installing the 3 5 Inch x8 SAS SATA Backplane PowerEdge R720 1 release tabs 2 2 SASA cable 3 backplane signal cable 4 backplane power cable A 5 SAS B cable 6 backplane power cable B 99 5
52. al storage and a custom deployment environment that allows automation of server configuration scripts and imaging It emulates USB device s For more information see the DRAC7 User s Guide at dell com support manuals 76 Replacing An SD vFlash Card 1 2 4 Locate the vFlash media slot on the system To remove the SD vFlash card push inward on the card to release it and pull the card from the card slot 2 Figure 43 Removing and Installing the SD vFlash Card 1 SDvFlash card 2 SD vFlash card slot To install the SD vFlash card with the label side facing up insert the contact pin end of the SD card into the card slot on the module E NOTE The slot is keyed to ensure correct insertion of the card Press inward on the card to lock it into the slot Removing The vFlash Media Unit K NOTE This procedure applies only to PowerEdge R720xd eo PO DN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the screw
53. als Open the system Remove the cooling shroud Remove the expansion card riser 1 Push down the two release levers at the edge of the card to disengage the card from the connector Sp am PS po ba Angle the card so that the other end of the card disengages from the storage controller card holder on the system board Replace the expansion card riser 1 Se x Replace the cooling shroud Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 Figure 46 Removing and Installing the Integrated Storage Controller Card 1 storage connector on the system board 2 storage controller card 3 storage controller card holder 4 release levers 2 82 Installing The Integrated Storage Controller Card A CAUTION Many repairs may only be done by a certified service technician You should only perform d gp om Pony gt e go 10 11 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Remove the cooling shroud Remove the expansion card riser 1 Align one end of the card wit
54. ard Port Internal SD Card Redundancy 26 Description Allows you to enable or disable the integrated RAID controller By default the Integrated RAID Controller option is set to Enabled Allows you enable or disable the user accessible USB ports Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports By default the User Accessible USB Ports option is set to All Ports On Allows you to enable or disable the internal USB port By default the Internal USB Port option is set to On Enables or disables the system s internal SD card port By default Internal SD Card Port option is set to On K NOTE This option is displayed only if IDSDM is installed on the system board If set to Mirror mode data is written on both SD cards If any one of the SD card fails data is written to the active SD card Data from this card is copied to the replacement SD card at the next boot By default Internal SD Card Redundancy option is set to Mirror Menu Item Integrated Network Card 1 OS Watchdog Timer Embedded Video Controller SR IOV Global Enable Slot Disablement Memory Mapped UO above 4 GB Description K NOTE This option is displayed only if IDSDM is installed on the system board Allows you to enable or disable the integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled Allows you to enable or disable the O
55. attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product A CAUTION Wire the unit with copper only unless otherwise specified use only 10 American Wire Gauge AWG wire rated minimum 90 C for source and return Protect the 48 60 V DC 1 wire with a branch circuit over current protection rated 50 A for DC with a high interrupt current rating A CAUTION Connect the equipment to a 48 60 V DC supply source that is electrically isolated from the AC source reliably grounded 48 60 V DC SELV source Ensure that the 48 60 V DC source is efficiently secured to earth ground K NOTE A readily accessible disconnect device that is suitably approved and rated shall be incorporated in the field wiring Input Requirements e Supply voltage 48 60 V DC e Current consumption 32 A maximum Kit Contents e Dell part number 6RYJ9 terminal block or equivalent 1 e 6 32 nut equipped with lock washer 1 Required Tools Wire stripper pliers capable of removing insulation from size 10 AWG solid or stranded insulated copper wire K NOTE Use alpha wire part number 3080 or equivalent 65 30 stranding Required Wires e One UL10 AWG 2 m maximum stranded black wire 48 60 V DC
56. aximum Vibration Operating Storage Maximum Shock Operating Storage Maximum Altitude Operating Storage Operating Altitude De rating Up to 35 C 95 F 35 C to 40 C 95 F to 104 F 144 20 C h 36 F h 40 C to 65 C 40 F to 149 F 10 C to 35 C 50 F to 95 F with no direct sunlight on the equipment k NOTE When using PowerEdge R720 with internal GPU card s the continuous operation range is 10 C to 30 C at 10 to 80 RH with 26 C max dew point 10 to 80 Relative Humidity with 26 C 78 8 F maximum dew point 5 to 95 RH with 33 C 91 F maximum dew point Atmosphere must be non condensing at all times 0 26 Gyms at 5 Hz to 350 Hz all operation orientations 1 87 Dune at 10 Hz to 500 Hz for 15 min all six sides tested One shock pulse in the positive z axis of 31 G for 2 6 ms in all operational orientations Six consecutively executed shock pulses in the positive and negative x y and z axes one pulse on each side of the system of 71 G for up to 2 ms 3048 m 10 000 ft 12 000 m 39 370 ft Maximum temperature is reduced by 1 C 300 m 1 F 547 ft above 950 m 3 117 ft Maximum temperature is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft Environmental 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Particulate Contamination E NOTE T
57. ay Nee 19 2 Using The System Setup and Boot Manager Choosing The System Boot M erter Ale k ad ak a kondane ii pt pla ENtering SYSt M Seth PE k sion s det pied e Loni ve we eege kg n n de ka k ka e W ak ke A deeg Erde Responding Lo Error MOSSA GO Si die rek desi bi ak detann da ka de va Po a akne no n r ko ke ides Eiere Using The System Setup Navigation Keys 21 System Setup Optisia a kk ka ke a al pl m a wd aba dwa kaa ak ka ke ee System Setup Main Screen System BIOS Screen System Information Screen MemorySettingS Sire ON ewo kib at donk aka kaka dl pwa ank ka vaca d kana a pwa aa VE a pw wa k ab ees Processor Settings Spreen deed kak ae a Ce ak dan aa ae SE akse aaa served SATA S ttingS Sree Msi sis ote zak nan da po de kt tate a a kaka e Ba e Ek eege Boot Settings Bereen NEEN ni kavoo ets diw dwa de ik a ak dw ve a kad aki da aa den de da main ae danw kdk ae bn Integrated delt er NB 8 20e aki ak aka an kone a kd od ad ki v ik ba kode ke ke sik s t kodak kokobe Serial Communications Screen System Profile Settings Screen Syst m Sec rity Sereen kn wow an t jn kn a a n il il aaa kk deeg eegen OO E ER EE System And Setup Password Features 30 Assigning A System And Or Setup Bassword EEN 30 Deleting Or Changing An Existing System And Or Setup Password 31 Using Your System Password To Secure Your System Operating With A Setup Password Enabled NEEN Entering The VER Boot Manag ON eee a kri pi
58. ble has an LED that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 10 AC Power Supply Status Indicator 1 AC power supply status indicator handle Figure 11 DC Power Supply Status Indicator 1 DC power supply status indicator Power Indicator Pattern Not lit Green Flashing amber Flashing green Condition Power is not connected The handle LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational Indicates a problem with the power supply A A A A CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTION AC power supplies support both 220 V and 110 V input voltages with the exception of Titanium power supplies which support only 220 V When two identical power supplies receive different input voltages they can output different wattages and trigger a mismatch CAUTION If two power supplies are used they must be of the same type and have the same maximum output power CAUTION Combining AC and DC power supplies is not supported and triggers a mismatch When hot ad
59. bles the new password s the next time it boots Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 5 6 7 Open the system 8 Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6 9 Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 11 Assign a new system and or setup password 139 Technical Specifications NOTE The following specifications apply to both PowerEdge R720 and PowerEdge R720xd unless specified otherwise Processor Processor type One or two Intel Xeon processor E5 2600 or E5 2600v2 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card Riser 1 Slot 1 One half height low profile x8 link Slot 2 One half height low profile x8 link Slot 3 One half height low profile x8 link Riser 2 Slot 4 One full height full length x16 link NOTE To use slots 1 through 4 both the processors must be installed Slot 5 One full height full length x8 link Riser 3 default Slot 6 One full height full length x8 link PowerEdge R720 Slot 7 One full height full length x8 link PowerEdge R720 Riser 3 alternate for GPU Slot 6 One full height full length x16 link Memory Architecture 800 MT s 1066 MT
60. bon e al aetna nina ne tid eaten ditto alien sabe dee ule n Bak e aa ee pen kon anan debe Removing A 2 5 Inch Hard Drive Blank Installing A 2 5 Inch Hard Drive Blank Removing A 2 5 Inch Hard Drive Blank Back 50 Installing A 2 5 Inch Hard Drive Blank Back ENNEN 51 Removing A 3 5 Inch Hard Drive Blank 51 Installing A 3 5 Inch Hard Drive Blank 52 Removing A Hot Swap Hard Drive 52 Installing A Hot Swap Hard Drive a Removing A Hard Drive From A Hard Drive Carier EE 53 Installing A Hard Drive Into A Hard Drive Carter 54 Optical Drive O ptional eeben eege AE ako e ko EEN 54 Removing The Optical DAVE te rate teat kman den kid eka vast ken di p a ky at ko kon k ek Ede dime EEGENEN spoken 54 Installing The Optical Drive 55 COOLING GIE 56 Removing A Coding Fa Ne seke rene be eke l noon ano e kat a a kak de mo aa mi ka data dako n BOY pa SARA EE 56 installing A COOLING FAN seke nt kn kit no n ks n da a kk deba de pak kab da kon pd baka kid ea kek p p pena 57 Removing The Cooling Fan Assemblhy ENEE Installing The Cooling Fan Assemblhy ANEN Internal USB Memory Key Opponall ENEE Replacing The Internal USB Key TREK TT Removing The PGle Card Holt 3 beta eege dai Milne DEE dabo kw la ia da bw kes vap aa kita pani es pak dpi eet Installing The PCle Card Holder Opening And Closing The PCle Card Holder Latch TOp Gover kot kLATCN vive ra odyo twa cake e ge ka pk pa a a ch deeg ke PW e a pe e Installing The Top Cover Lock Latc
61. d Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions e If System Password is not Enabled and is not locked through the Password Status option you can assign a system password e You cannot disable or change an existing system password K NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Entering The UEFI Boot Manager NOTE Operating systems must be 64 bit UEFI compatible for example Microsoft Windows Server 2008 x64 version to be installed from the UEFI boot mode DOS and 32 bit operating systems can only be installed from the BIOS boot mode The Boot Manager enables you to e Add delete and arrange boot options e Access System Setup and BIOS level boot options without restarting To enter the Boot Manager 1 Turn on or restart your system 2 Press lt F11 gt after you see the following message lt F11 gt UEFI Boot Manager If your operating system begins to load before you press lt F11 gt allow the system to finish booting and then restart your system and try again 32 Using The Boot Manager Navigation Keys Key Up arrow Down arrow lt Enter gt Spacebar lt Tab gt lt Esc gt FI Description Moves to the previous field Moves to the next field Allows you t
62. d attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to rebuild Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over written Any data on the replacement hard drive is immediately lost after the hard drive is installed If a hard drive blank is installed in the hard drive slot remove it Install a hard drive in the hard drive carrier Press the release button on the front of the hard drive carrier and open the hard drive carrier handle Insert the hard drive carrier into the hard drive slot until the carrier connects with the backplane Close the hard drive carrier handle to lock the hard drive in place Removing A Hard Drive From A Hard Drive Carrier 1 2 Remove the screws from the slide rails on the hard drive carrier Lift the hard drive out of the hard drive carrier Figure 25 Removing and Installing a Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 hard drive 53 3 screws 4 Installing A Hard Drive Into A Hard Drive Carrier A CAUTION Many repairs may only be d
63. ding a power supply this indicates that the power supply is mismatched with the other power supply in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate document e The Getting Started Guide provides an overview of setting up your system and technical specifications This document is available online at dell com support manuals e The rack documentation included with your rack solution describes how to install your system into a rack if required e Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system components that you purchased with your system e For the full name of an abbreviation or acronym used in this document see the Glossary at dell com support manuals NOTE Always check for updates on dell com support manuals and read the updates first because they often supersede information in other documents 19 Using The System Setup and Boot Manager System Setup enables you to manage your system hardware and specif
64. documentation for the storage controller Ifthe hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal Press the release button to open the hard drive carrier release handle Slide the hard drive carrier out until it is free of the hard drive slot CAUTION To maintain proper system cooling all empty hard drive slots must have hard drive blanks installed 4 Insert a hard drive blank in the empty hard drive slot ON ben J Figure 24 Removing and Installing a Hot Swap Hard Drive 1 release button 2 hard drive 3 hard drive carrier handle Installing A Hot Swap Hard Drive A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 52 gt gt BBD ap on gt CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier an
65. e expansion card aligns with the expansion card connector on the riser Sp 99 zl e Insert the card edge connector firmly into the expansion card connector until the card is fully seated Replace the expansion card latch To install a full length card use the supports provided on the cooling shroud If applicable connect cables to the expansion card K NOTE When installing a GPU card on riser 2 or riser 3 default connect the GPU card power cable to the power connector on the riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card Removing An Expansion Card From The Expansion Card Riser 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE The expansion card riser 1 can be used only when both the processors are installed 1 en em om P wD Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Disconnect any cables con
66. ect the system from the electrical outlet and peripherals Open the system Unpack the GPU cards and the GPU enablement kit 73 4 74 Attach the system board support bracket for the GPU card to the system chassis using the screw provided in the kit a screw b system board support bracket Remove the cooling shroud Remove the heat sinks Install the heat sinks from the kit and reinstall the cooling shroud Connect the GPU power cable s to the riser card Unlatch the GPU card lock on the shroud by pushing in the black tab while pulling up the blue card latch With the blue card latch pulled up remove the filler brackets for the single or double wide GPU cards Replace the remaining filler brackets with those from the GPU kit Locate the GPU power connectors on the cable and plug them to the 6 pin and 8 pin connectors on the GPU card With the GPU card at an angle to the slot on the riser card insert the connector on the edge of the card into the corresponding connector on the riser slot until the card is fully seated K NOTE Ensure the GPU card is installed correctly into the GPU card lock Press down on the GPU card lock to secure the card in position Ensure the GPU card is seated into the baffle and press down on the blue dot to close the baffle Close the system Removing A GPU Card A CAUTION Many repairs may only be done by a certified service technician You should only perform gy POD 1 e troubleshoot
67. ector cable 5 vFlash media connector cable 6 screw 5 Figure 73 Removing and Installing the Control Panel 2 5 inch Hard Drives PowerEdge R720 1 control panel 2 control panel board 3 control panel connector cable 4 USB connector cable 5 vFlash media connector cable 6 screws 2 7 Locate and press the tabs on the information tag 116 8 Push the information tag out of the slot to remove it from the control panel K NOTE Retain the information tag for replacement in the new control panel 2 z Figure 74 Removing and Installing the Information Tag 1 information tag 2 tabs 2 3 slot Installing The Control Panel PowerEdge R720 soar So ba CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Replace the blank information tag in the new control panel with the information tag retained from the old control panel K NOTE Information tag lists system information such as Service Tag NIC MAC address and so on To install the information tag push the information tag into the control panel slot Connect all the applicable cables to the control panel
68. ector on the system board 5 SAS backplane 109 13 Figure 68 Removing and Installing the 2 5 Inch x24 SAS SATA Backplane PowerEdge R720xd x24 hard drive backplane backplane expander bracket Sey es a Oun er JE left control panel cable power cable A pass through I2C cable power cable B right control panel cable front 1 0 cable hard drive backplane connectors 24 3 2 l li i Da SAS SAS SAS Ai A B a r Figure 69 Cabling Diagram 2 5 Inch x24 SAS SATA Backplane PowerEdge R720xd 1 cable retention bracket 2 system board 4 SAS connector on the system board 3 integrated storage controller card 5 SAS backplane Installing The Hard Drive Backplane A CAUTION Many repairs may only be done by a certified service technician You should only perform mom ouap an za troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Use the hooks at the base of the chassis as guides to align the hard drive backplane Slide down the hard drive backplane until the release tabs snap into place Connect the SAS SATA SSD data signal and power cable s to the backplane Replace the cooli
69. ee Getting Help A power supply wattage mismatch is detected power supply number is rated for lt va ue gt watts PSU wattage mismatch PSU number value gt watts Power supplies should be of the same input type and power rating Install matched power supplies and review this manual for proper configuration 157 Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 158 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message LCD Message Details Action Message LCD Message Power supply redundancy is lost The power supply tries to operate in a degraded state System Performance and power redundancy may be degraded or lost Check input power Reinstall the power supply If the issue persists see Getting Help The power supplies are not redundant Insufficient resources to maintain normal operations PSU redundancy degraded Check PSU cables The current power operational mode is non redundant because of a power supply exception a power supply inventory change or a system power inventory change Check the event log for power supply failures Review system configuration and power consumption The system performance degraded because power capacity has changed The system may power down or operate in a performance degraded state Check the event log for power
70. el Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system To remove the optical drive blank press the blue release tab at the back of the blank and push the blank out of the system Align the optical drive with the optical drive slot on the front of chassis Slide the optical drive into the slot until the latch snaps into place Connect the power data cable to the back of the drive Route the power data cable along the inside left wall of the chassis Connect the power data cable to the connectors on the system board Install the cooling fan assembly Close the system H applicable install the front bezel Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 55 Cooling Fans Your system supports hot swappable cooling fans NOTE In the event of a problem with a particular fan the fan number is referenced by the system s management software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing A Cooling Fan WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your
71. elp Memory mirror redundancy is lost Check memory device at location s lt ocation gt Error Code MEM1208 MEM8000 PC11302 PCN304 PC11308 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Action Message LCD Message Details Memory mirror lost on lt ocation gt Power cycle system The memory may not be seated correctly misconfigured or has failed Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Memory spare redundancy is lost Check memory device at location lt ocatiom Memory spare lost on lt ocation gt Power cycle system Memory sparing is no longer available Re seat the memory modules If the issue persists see Getting Help Correctable memory error logging disabled for a memory device at location lt ocation gt SBE log disabled on lt ocation gt Re seat memory Errors are being corrected but no longer logged Review system logs for memory exceptions Reinstall memory at location ocatiom A bus time out was detected on a component at bus bus device lt device gt function lt func gt System performance may be degraded The device has failed to respond to a transaction Cycle input power update component drivers if device is removable reinstall the device
72. em on including any attached peripherals Expansion Cards And Expansion Card Risers k NOTE A missing or an unsupported expansion card riser logs an SEL event It does not prevent your system from powering on and no BIOS POST message or F1 F2 pause is displayed Expansion Card Installation Guidelines Depending on your system configuration PowerEdge R720 supports seven expansion cards PowerEdge R720xd supports six expansion cards 63 The following PCI Express Generation 3 expansion cards are supported Table 3 Supported Expansion Cards Riser 1 1 1 2 2 3 default 3 default PCle Slot 1 2 3 4 oo ao 3 alternate 6 k NOTE To use PCle slots 1 through 4 on the riser both the processors must be installed Processor Connection Processor 2 Processor 2 Processor 2 Processor 2 Processor 1 Processor 1 Processor 1 Processor 1 Height Length Low Profile Half Length Low Profile Half Length Low Profile Half Length Standard Height Full Length Standard Height Full Length Standard Height Full Length Standard Height Full Length Standard Height Full Length K NOTE PowerEdge R720xd does not support riser 3 default K NOTE The expansion card slots are not hot swappable Link Width x8 x8 x8 x16 x8 x8 x8 x16 Slot Width x16 x16 x16 x16 x16 x16 x16 x16 The following table provides guidelines for installing expansion cards to ensure proper cooling and mecha
73. emory is detected No memory is detected Inspect memory devices System BIOS was unable to detect memory in the system Re seat the memory modules If the issue persists see Getting Help Memory is detected but is not configurable Memory is detected but is not configurable Check memory devices System BIOS detected memory but was unable to configure the memory for system operation Compare system memory installation to supported system memory configurations Power supply number failed PSU lt number failed Check PSU Remove and reinstall the power supply If the issue persists see Getting Help A predictive failure detected on power supply number Predictive failure on PSU number Check PSU System performance and power redundancy may be degraded or lost Remove and reinstall the power supply at the next service window If the issue persists see Getting Help The power input for power supply number is lost Power input for PSU number is lost Check PSU cables The power supply is installed correctly but an input source is not connected or is not functional Verify the input source is attached to the power supply Verify the input power is within the operating requirements for the power supply 155 Error Code PSU0006 PSU0016 PSU0031 PSU0032 PSU0033 156 Message Information Message LCD Message Details Action Message LCD Message Details Action Message LCD
74. erEdge R720 1 system board 2 cable retention bracket 3 integrated storage controller card 4 SAS connector on the system board 5 SAS controller card 6 SAS backplane 7 SAS backplane 105 Figure 64 Removing and Installing the 2 5 Inch x4 SSD Dell PowerEdge Express Flash PCle SSD Backplane PowerEdge R720 1 hard drive backplane connectors 4 2 x4 hard drive backplane 3 release tab 4 SSD PCle SSD cables 4 5 backplane power cable 6 backplane signal cable 106 PCle PCle PCle PCle A B c D 6 Figure 65 Cabling Diagram 2 5 Inch x8 SAS SATA and x4 PCle SSD Backplane PowerEdge R720 me A Os ae cable retention bracket 2 system board integrated storage controller card 4 SSD PCle SSD controller card SAS connector on the system board 6 SSD PCle SSD backplane SAS backplane 107 108 Figure 66 Removing and Installing the 3 5 Inch x12 SAS SATA Backplane PowerEdge R720xd release tabs 2 left control panel cable power cable A SAS cables 3 front UU cable 1 x12 hard drive backplane O Oe yo 2 4 6 8 10 12 pass through I2C cable 12C cable USB cable power cable B right control panel cable hard drive backplane connectors 12 Ss SAS Figure 67 Cabling Diagram 3 5 linch x12 SAS SATA Backplane PowerEdge R720xd 1 cable retention bracket 2 system board 3 integrated storage controller card 4 SAS conn
75. erature 10 C to 35 C the system can operate down to 5 C or up to 45 C for a maximum of 1 of its annual operating hours For temperatures between 40 C and 45 C de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft e Do not perform a cold startup below 5 C e The operating temperature specified is for a maximum altitude of 3050 m 10 000 ft e 130 W 4 core processor is not supported e Redundant power supplies are required e Non Dell qualified peripheral cards and or peripheral cards greater than 25 W are not supported K NOTE For PowerEdge R720 maximum 130 W processor is supported in either 8 hard drive or 16 hard drive chassis K NOTE The following additional restrictions apply to PowerEdge R720xd e Maximum 95 W processor supported on 3 5 inch hard drive chassis e Maximum 115 W processor supported on 2 5 inch hard drive chassis e Only SSDs are allowed in the hard drive slots at the back of the 3 5 inch hard drive chassis 143 Environmental NOTE For additional information about environmental measurements for specific system configurations see dell com environmental_datasheets Temperature Maximum Temperature Gradient Operating and Storage Storage Temperature Limits Temperature Continuous Operation Temperature Ranges for altitude less than 950 m or 3117 ft Humidity Percentage Range Relative Humidity Storage M
76. evice If the problem is resolved replace the interface cable with a known good cable Turn off the system and the serial device and swap the device with a comparable device Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 7 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests Reboot the system and check for any system messages pertaining to the NIC controller Check the appropriate indicator on the NIC connector e If the link indicator does not light check all cable connections e Ifthe activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation e If applicable change the autonegotiation setting e Use another connector on the switch or hub Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed and duplex See the documentation for each network device Ensure that all network cables are of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help Troubleshooting A Wet System A CAUTION Many repairs may only be do
77. ezel 1 Unlock the keylock at the left end of the bezel 2 Liftthe release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhookthe right end of the bezel and pull the bezel away from the system 35 Figure 12 Removing and Installing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fitthe free end of the bezel onto the system 3 Secure the bezel with the keylock Opening And Closing The System WARNING Whenever you need to lift the system get others to assist you To avoid injury do not attempt to lift the system by yourself WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE Itisrecommended that you always use a static mat and static strap while working on components in the interior of the sy
78. f the system and attached peripherals and disconnect the system from the electrical outlet Open the system Locate the USB key and reseat it Close the system Turn on the system and attached peripherals and check if the USB key is functioning If the problem is not resolved repeat step 2 and step 3 Insert a different USB key that you know works properly oon aa P Sa b gt Close the system If the problem is not resolved see Getting Help Troubleshooting An SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE Certain SD cards have a physical write protect switch on the card If the write protect switch is turned on then the SD card is not writeable 1 Enter the System Setup and ensure that the Internal SD Card Portis enabled Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system CAUTION If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup you must follow the instructions in step 4 through step 7 to avoid loss of data NOTE
79. figuration changes Oo If the issue persists see Getting Help The system board lt name gt current is greater than the upper critical threshold System board lt name gt current is outside of range System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system configuration changes Po 0O M gt If the issue persists see Getting Help The watchdog timer expired The operating system or an application failed to communicate within the time out period Check the operating system application hardware and system event log for exception events The watchdog timer reset the system The operating system or an application failed to communicate within the time out period The system was reset Check the operating system application hardware and system event log for exception events The watchdog timer powered off the system The operating system or an application failed to communicate within the time out period The system was shut down Check the operating system application hardware and system event log for exception events 147 Error Code ASRO0003 BATO0002 BATO0017 CPU0000 CPU0001 CPU0005 148 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD
80. following procedure when e Installing an additional processor e Replacing a processor k NOTE To ensure proper system cooling you must install a processor blank and a heat sink blank in any empty processor socket 84 Removing A Processor A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them A CAUTION Never remove the heat sink f
81. h ENEE Cable Retention Bracket EEN Removing The Cable Retention Bracket AEN Installing The Cable Retention Bracket AEN Expansion Cards And Expansion Card Risers Expansion Card Installation Guidelines NEEN Removing An Expansion Card From The Expansion Card Riser 2 Or 3 65 Installing An Expansion Card Into The Expansion Card Riser 2 Of 3 66 Removing An Expansion Card From The Expansion Card Biser EE 67 Installing An Expansion Card Into The Expansion Card Riser 1 68 Removing Expansion Card Hisers ENEE 69 Installing Expansion Card Risers GPU Card Installation Guidelines JURISTEN Removing A GPW Candia ees eege ee EEN ee Eet ies SD VElaSh Card sesvcsecvecccccesiscscecsessciuevceussksevesaveusecvsatcavecvechccutcasceredcschceuverbcsscctcstdervarscveeeculvivdesdevedveavbevediec dee Replacing An SDAR aS Card dt cin tan pena de aki kan kwa doves donner pa a pi tert E P pe n a a ka ENEE Removing The vFlash Media Un 77 Installing The vFlash Media Unit da Internal Dua lS MOU W E ege riv ve vot a kika ka wap pt od EN ak one BO en ok na n D so aed ana ai ande kan Removing The Internal Dual SD Module Installing The Internal Dual SD Module Internal SD RT DEE Removing An Internal SD Card Installing An Internal SD Card Integrated Storage Controller Car Removing The Integrated Storage Controller Card Installing The Integrated Storage Controller Card Network Daughter tard at Veedel peta Stes satis dic kt a no a NEEN e ai
82. h the card holder on the system board Lower the other end of the card into the storage controller card holder on the system board Press the card down until it is fully seated When the card is fully seated the release levers snap over the edge of the card Replace the expansion card riser 1 Replace the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Network Daughter Card Removing The Network Daughter Card AN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system If installed remove expansion card s from the expansion card riser 2 Using a 2 Phillips screwdriver loosen the two captive screws that secure the network daughter card to the system board Hold the network daughter card by the edges on either side of the touch point and lift to remove it from the connector on the system board Slide the network daughter card away from the back of the system
83. hard drives physical memory and network interface cards NICs You can use the graphical user interface GUI or the command line interface CLI to run diagnostic tests on the hardware that Online Diagnostics discovers on your system For information about using diagnostics see the De Online PowerEdge Diagnostics User s Guide under Software Serviceability Tools at dell com support manuals Dell Embedded System Diagnostics K NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to e Run tests automatically or in an interactive mode e Repeat tests e Display or save test results e Run thorough tests to introduce additional test options to provide extra information about the failed device s e View status messages that inform you if tests are completed successfully e View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure 134 Running The Embedded System Diagnostics The embedded system diagnostics program is run from the Dell Lifecycle Controller A CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error
84. he up arrow t until the Home icon is displayed and then select the Home icon From the Home screen press the Select button to enter the main menu Setup Menu K NOTE When you select an option in the Setup menu you must confirm the option before proceeding to the next action Option Description iDRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This is useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly description See System Error Messages for a list of messages in this format Set home Select the default information to be displayed on the LCD Home screen See View Menu to see the options and option items that can be set as the default on the Home screen View Menu k NOTE When you select an option in the View menu you must confirm the option before proceeding to the next action Option iDRAC IP MAC Name Number Power Temperature Description Displays the IPv4 or IPv6 addresses for the iDRAC7 Addresses include DNS Primary and Secondary Gateway IP and Subnet IPv6 does not have Subnet Displays the MAC addresses for iDRAC
85. his section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and or failures to your equipment it may be necessary for you to re mediate the environmental conditions that are causing the damage and or failures Re mediation of environmental conditions will be the responsibility of the customer Air Filtration Data center air filtration as defined by ISO Class 8 per Se 3 e K NOTE Applies to data center environments only 1 0 14644 1 witha Sao an per confidence limit Air filtration requirements do not apply to IT NOTE Air entering the data center must have equipment designed to be used outside a data MERV11 or MERV13 filtration center in environments such as an office or factory floor Conductive Dust Air must be free of conductive dust zinc whiskers or other conductive particles NOTE Applies to data center and non data center p environments Corrosive Dust e Air must be free of corrosive dust NOTE Applies to data center and non data center Residual dust present in the air musthave a environments deliquescent point less than 60 relative humidity Gaseous Contamination K NOTE Maximum corrosive contaminant levels measured at lt 50 relative humidity Copper Coupon Corrosion Rate lt 300 month per Class G1
86. hooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION To prevent damage to the UO cable you must release the locking tab before removing or installing the UU cable from the connector on the hard drive backplane 4 Rotate the locking tab on the UO cable connector clockwise 90 degrees to release the lock 5 Disconnect the UU cable from the backplane 6 Remove the three Torx screws securing the UO panel to the chassis 7 Pull out the 1 0 panel cable through the channel on the chassis KC sl S 4 Figure 76 Removing and Installing the 1 0 Panel PowerEdge R720xd 1 1 0 panel cable 2 hard drive backplane 3 Torx screws 3 4 1 0 panel 5 chassis 119 Installing The UO Panel PowerEdge R720xd A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell i
87. horized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Ensure that the following components are properly installed e Cooling shroud e Expansion card risers if present e Expansion cards e Power supply s e Cooling fan assembly if present e Cooling fans e Processor s and heat sink s e Memory modules e Hard drive carriers e Hard drive backplane Ensure that all cables are properly connected Close the system Run the appropriate diagnostic test For more information see System Diagnostics 126 If the tests fail see Getting Help Troubleshooting The System Battery A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information
88. iSCSI or Network devices Displays the name of the Host Model or User String for the system Displays the Asset tag or the Service tag for the system Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu of the Setup menu Diagnostic Indicators K NOTE The diagnostic indicators are present only on PowerEdge R720xd The diagnostic indicators on the system front panel display error status during system startup K NOTE No diagnostic indicators are lit when the system is switched off To start the system plug it into a working power source and press the power button The following section describes system conditions and possible corrective actions associated with these indicators m Health indicator Condition Ifthe system is on and in good health the indicator lights solid blue The indicator blinks amber if the system is on or in standby and any error exists for example a failed fan or hard drive Hard drive indicator Condition The indicator blinks amber if a hard drive experiences an error Corrective Action None required See the System Event Log or system messages for the specific issue Invalid memory configurations can cause the system to halt at startup without any video o
89. in the system Allows you to set the setup password This option is read only if the password jumper is not installed in the system Allows you to lock the system password By default the Password Status option is set to Unlocked Allows you to control the reporting mode of the Trusted Platform Module TPM By default the TPM Security option is set to Off You can only modify the TPM Status TPM Activation and Intel TXT fields if the TPM Status field is set to either On with Pre boot Measurements or On without Pre boot Measurements Allows you to change the operational state of the TPM By default the TPM Activation option is set to No Change Displays the TPM status CAUTION Clearing the TPM results in the loss of all keys in the TPM The loss of TPM keys may affect booting to the operating system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Allows you to enable or disable Intel Trusted Execution Technology TXT To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off Allows you to update the BIOS using either DOS or UEFI shell based flash utilities For environments that do not require local BIOS updates it is recommended to set this option to Disabled By default the BIOS Update Control option is set to Unlocked K NOTE BIOS updates using the Dell Update Pac
90. indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1866 MT s 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on 40 DIMM type UDIMM RDIMM or LRDIMM NOTE PowerEdge R720xd with 3 5 inch hard drive configuration does not support LRDIMMs due to thermal limitations DIMM configuration number of ranks maximum frequency of the DIMMs e number of DIMMs populated per channel e DIMM operating voltage e system profile selected for example Performance Optimized Custom or Dense Configuration Optimized e maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the second socket black and the third socket green K NOTE DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2 as ANS laa AT A11 A4 A8 A12 A10 A6 A2 AS AS A1 83 B7 B11 B4 B8 B12 81086 B2 B9 B5 B1 Figure 17 Memory socket locations Memory channels are organized as follows 41 Processor 1 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 cha
91. ing and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the GPU card latch Open the baffle Grasp the GPU card by its edges and slide out the GPU card at an angle to release it from the connector on the riser card Disconnect the cables from the GPU card If you are removing the card permanently install a metal filler bracket over the empty slot opening and close the GPU card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system 75 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 42 Removing and Installing the GPU Card 1 GPU card latch 2 baffle 3 GPU card locks L expansion card riser 2 5 GPU card SD vFlash Card AvFlash SD card is a Secure Digital SD card that plugs into the vFlash SD card slot in the system It provides persistent on demand loc
92. kage are not affected by this option Allows you to enable or disable the power button on the front of the system By default the Power Button option is set to Enabled Allows you to enable or disable the NMI button on the front of the system By default the NMI Button option is set to Disabled Allows you to set how the system reacts after AC power is restored to the system By default the AC Power Recovery option is set to Last Allows you to set how the system supports staggering of power up after AC power is restored to the system By default the AC Power Recovery Delay option is set to Immediate Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay is selected 29 Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Keyboard NumLock is set to On K NOTE This option does not apply to 84 key keyboards Report Keyboard Allows you to set whether keyboard related error messages are reported during system boot Errors By default the Report Keyboard Errors option is set to Report F1 F2 Prompt on Error Allows you to enable or disable the F1 F2 prompt on error By default F1
93. lane power connector Cooling fan connector Cooling fan connector Memory module sockets Control panel interface connector Processor socket 1 Front panel USB connector Backplane signal connector 1 Item Connector Description 45 J_BP_SIGO Backplane signal connector 0 Disabling A Forgotten Password The system s software security features include a system password and a setup password The password jumper enables these password features or disables them and clears any password s currently in use CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 Pon gt Close the system The existing passwords are not disabled erased until the system boots with the jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup password with the jumper on pins 2 and 4 the system disa
94. lank in the bay by pulling outward on the blank r W I A da G po WR Figure 55 Removing and Installing the Power Supply Blank 1 power supply blank Installing The Power Supply Blank K NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information 96 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the battery socket A CAUTION To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery To remove the ba
95. lights amber regardless of whether the system is turned on or off One optional SATA DVD ROM drive or DVD RW drive 3 5 inch hard Up to eight 3 5 inch hot drive systems swappable drives 2 5 inch hard Up to sixteen 2 5 inch hot drive systems swappable hard drives K NOTE In systems supporting Dell PowerEdge Express Flash devices PCle SSDs hard drive slots 0 through 3 in hard drive bay 2 support only PCle SSDs Hard drive bay 3 does not support any hard drives and is installed with a hard drive blank Allows you to insert a vFlash media card Allows you to connect USB devices to the system The ports are USB 2 0 compliant Item Indicator Button or Icon Description Connector 12 Tape drive slot optional One optional 3 5 inch tape backup unit Figure 4 Front Panel Features and Indicators 2 5 Inch Chassis PowerEdge R720xd Item Indicator Button or Icon Description Connector 1 Diagnostic indicators The diagnostic indicators light up to display error status 2 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS p
96. ling fan assembly Disconnect the power data cable from the back of the optical drive Note the routing of the power data cable on the side of the system as you remove them from the system board and the optical drive You must route these cables properly when you replace them to prevent them from being pinched or crimped 6 To release the optical drive press and push the release tab toward the front of the system 7 Slide the optical drive out of the system until it is free of the optical drive slot 8 Ifyou are not adding a new optical drive install the optical drive blank 9 Installthe cooling fan assembly 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 54 12 If applicable install the front bezel Figure 26 Removing and Installing the Optical Drive 1 optical drive 2 power data cable 3 release tab Installing The Optical Drive E NOTE This procedure applies only to PowerEdge R720 A CAUTION Many repairs may only be done by a certified service technician You should only perform PEN gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If installed remove the front bez
97. m from the electrical outlet and peripherals Open the system Remove the cooling shroud Locate the appropriate memory module socket s To release the memory module blank from the socket simultaneously press the ejectors on both ends of the memory module socket A CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time Figure 18 Ejecting The Memory Module 1 memory module 2 memory module socket ejectors 2 3 memory module socket 47 6 1 8 9 H a memory module or a memory module blank is installed in the socket remove it K NOTE Retain removed memory module blank s for future use Figure 19 Removing The Memory Module 1 memory module memory module blank Install the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing Memory Modules A A A gt fa b gt 48 WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module CAUTION Many repairs may only be done by a certified service technician You should onl
98. may power down in fail safe mode 161 Error Code Message Information Action f 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 Ifthe issue persists see Getting Help Warning Messages Awarning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a hard drive a message warns you that you may lose all data on the hard drive Warning messages usually interrupt the task and require you to respond by typing y yes or n no NOTE Warning messages are generated by either the application or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See the Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 162 Getting Help Contacting Dell NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing sli
99. ne by a certified service technician You should only perform 1 2 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system 125 3 Disassemble components from the system e Hard drives e Hard drive backplane e USB memory key e Cooling shroud e Expansion card risers if present e Expansion cards e Power supply s e Cooling fan assembly if present e Cooling fans e Processor s and heat sink s e Memory modules Let the system dry thoroughly for at least 24 hours Reinstall the components you removed in step 3 Close the system zl e oo ZS Turn on the system and attached peripherals Ifthe system does not start properly see Getting Help If the system starts properly shut down the system and reinstall all of the expansion cards that you removed W go Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting A Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as aut
100. nected to the expansion card Remove the expansion card riser Press tab A and rotate the latch clockwise Press tab B and rotate the latch down Remove the expansion card from the expansion card riser If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Reinstall the expansion card riser Close the system 67 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 4 Figure 35 Removing and Installing the Expansion Card Riser 1 1 expansion card riser 1 cage 2 expansion card connector 3 expansion card 4 expansion card latches 2 Installing An Expansion Card Into The Expansion Card Riser 1 Kai CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE The expansion card ri
101. nel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on Item Indicator Button or Icon Connector 4 Video connector CH 5 LCD menu buttons 6 Information tag 7 LCD panel 8 Optical drive optional 9 Hard drives 10 vFlash media card slot W 11 USB connectors 2 ot Description the front and the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds Allows you to connect a VGA display to the system Allows you to navigate the control panel LCD menu A slide out label panel which allows you to record system information such as Service Tag NIC MAC address and so on as per your need Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text E NOTE If the system is connected to a power source and an error is detected the LCD
102. ng fan assembly Replace the cooling shroud Install the hard drives in their original locations Close the system 11 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 9 If applicable install the front bezel Removing The Optional Hard Drive Backplane Back K NOTE This procedure applies only to PowerEdge R720xd A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane A CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations Remove both hard drives Disconnect all the cables from the backplane Lift the release pin and slide the backplane away from the chassis 112 6 Lift the backplane to remove it from the chassis Figure 70 Removing and Installing the Optional 2
103. nical fit The expansion cards with the highest priority should be installed first using the slot priority indicated All other expansion cards should be installed in card priority and slot priority order Table 4 Expansion Card Installation Order Card Priority 64 Card Type Dell PowerEdge Express Flash PCle SSD Bridge GPU double wide GPU single wide GPU Host Interface Card HIC RAID H810 RAID H710P FC16 HBA Full Height FH Low Profile LP Slot Priority PowerEdge R720 2 Processor 4 6 4 4 6 7 5 4 6 7 6 4 5 5 7 4 6 2 3 1 Slot Priority PowerEdge R720xd 1 Processor 2 Processor Not Supported Not Supported Not Supported Not Supported Not Supported Not Supported 6 Not Supported 7 6 5 6 4 5 Not Supported Not Supported 5 7 6 4 6 5 Not Supported 2 3 1 1 Processor Not Supported Not Supported Not Supported Not Supported 6 5 Not Supported 6 5 Not Supported Max Allowed R720 R720xd 1 0 2 0 4 0 2 0 4 3 1 0 4 3 3 3 Card Card Type Slot Priority PowerEdge R720 Slot Priority PowerEdge Max Allowed Priority R720xd 2 Processor 1 Processor 2 Processor 1 Processor R720 R720xd 6 Converged 5 7 4 6 5 7 6 4 6 5 6 5 4 3 Network Adapters CNAs Full Height FH 11 K NOTE Brocade 1020 CNA adapter must not be installed in Slot 1 Low Profile LP 2 3 1 Not Supported 2 3 1 Not Supported 2 3 2 3 10 Gb NICsFull 5 7 4 6 5 7 6 4 6 5
104. nnel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 The following table shows the memory populations and operating frequencies for the supported configurations DIMM Type DIMMs Populated Operating Frequency in MT s Maximum DIMM Rank Channel Channel 15V 1 35 V UDIMMECC 1 1600 1333 1066 and 1600 1333 1066 and 800 Dual rank 800 2 1600 1333 1066 and 1600 1333 1066 and 800 Dual rank 800 RDIMM 1 1866 1600 1333 1066 1600 1333 1066 and 800 Dual rank and 800 1333 1066 and 800 1066 and 800 Quad rank 2 1866 1600 1333 1066 1600 1333 1066 and 800 Dual rank and 800 1066 and 800 1066 and 800 Quad rank 3 1333 1066 and 800 1066 and 800 Dual rank LRDIMM 1 1866 1600 1333 and 1600 1333 and 1066 Quad rank 1066 1600 1333 and 1066 Not applicable Octal rank 2 1600 1333 and 1066 1600 1333 and 1066 Quad rank 1600 1333 and 1066 Not applicable Octal rank 3 1333 and 1066 1066 Quad rank 1333 and 1066 Not applicable Octal rank General Memory Module Installation Guidelines This system supports Flexible Memory Configuration enabling the system to be configured and run in any valid chipset architectural configuration The following are the recommended guidelines for best performance e UDIMMS RDIMMs and LRDIMMs must not be mixed e x4 and x8 DRAM based DIMMs can be mi
105. o lock the backplane to the chassis 6 1 8 9 Reconnect all the cables to the backplane Install both the hard drives in their original location Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Control Panel Board Removing The Control Panel PowerEdge R720 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ifinstalled remove the front bezel Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Using a 2 Phillips screwdriver remove the screw s securing the control panel to the chassis A CAUTION Do not use excessive force when removing the control panel as it can damage the connectors From inside the system push the front panel out of the chassis 115 6 Remove all the cables connecting the control panel to the chassis Figure 72 Removing and Installing the Control Panel 3 5 inch Hard Drives PowerEdge R720 1 control panel 2 control panel board 3 control panel connector cable 4 USB conn
106. o type in a value in the selected field if applicable or follow the link in the field Expands or collapses a drop down list if applicable Moves to the next focus area K NOTE For the standard graphics browser only Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen exits the Boot Manager and proceeds with system boot Displays the System Setup help file K NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Boot Manager Screen Menu Item Continue Normal Boot BIOS Boot Menu UEFI Boot Menu Driver Health Menu Launch System Setup System Utilities UEFI Boot Menu Menu Item Select UEFI Boot Option Add Boot Option Delete Boot Option Description The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt Displays the list of available UEFI boot options marked with asterisks Select the boot option you wish to use and press lt Enter gt The UEFI Boot Menu enables you to Add Boot Option Delete Boot Option or Boot From File Displays a list of the drivers installed on the sy
107. oduct CAUTION Ensure that the cables are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly Incorrectly installed cables may get damaged Align the cooling fan assembly slots with the guide pins on the chassis Slide the cooling fan assembly into the chassis Lock the cooling fan assembly into the chassis by rotating the blue release levers downward until firmly seated Close the system En Pony gt Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal USB Memory Key Optional An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup 58 To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup K NOTE To locate the internal USB connector J_USB_INT on the system board see System Board Connectors Replacing The Internal USB Key A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is n
108. one by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the set of screw holes on the hard drive carrier When aligned correctly the back of the hard drive is flush with the back of the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier Optical Drive Optional Removing The Optical Drive K NOTE This procedure applies only to PowerEdge R720 A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the coo
109. onnector J_PS2 J_SATA_CD J_SATA_TBU J_BPO J_TBU J_PS1 J_IDSDM J_NDC J_RISER_3A J_RISER_3B J_USB Description PSU 2 power connector Optical drive SATA connector Tape backup unit SATA connector Optical drive power connector Tape backup unit power connector PSU 1 power connector Internal dual SD module connector Network daughter card connector Riser 3 connector Riser 3 connector USB connector 137 Item 138 Connector J_VIDEO_REAR J_COM1 J_IDRAC_RJ45 J_CYC CYC_ID J_RISER_2A J_RISER_1A J_RISER_2B J_RISER_1B J_STORAGE J_SASX8 J_USB_INT J_SAS_PCH BAT CPU2 B10 B6 B2 B9 B5 B1 J_BP3 J_BP_SIG3 J_FAN2U_6 J_BP_SIG2 J_FAN2U_5 J_BP2 J_FAN2U_4 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12 J FAN2U 3 J_BP1 J_FAN2U_2 J_FAN2U_1 A3 A7 A11 A4 A8 A12 J_CP CRU J_FP_USB J_BP_SIG1 Description Video connector Serial connector iDRAC7 connector System identification connector System identification button Riser 2 connector Riser 1 connector Riser 2 connector Riser 1 connector Integrated storage controller card connector Mini SAS connector Internal USB connector SAS connector for software RAID Battery connector Processor socket 2 Memory module sockets Backplane power connector Backplane signal connector 3 Cooling fan connector Backplane signal connector 2 Cooling fan connector Backplane power connector Cooling fan connector Memory module sockets Cooling fan connector Backp
110. or Messages If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages K NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field lt Enter gt Allows you to type in a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down menu if applicable lt Tab gt Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options 21 System Setup Main Screen E NOTE Press lt Alt gt lt F gt to reset the BIOS or UEFI settings to their default settings Menu Item System BIOS iDRAC Settings Device Settings Description This option is used to view and configure BIOS settings This option is used to view and configure iDRAC settings This option is used to view and configure device settings
111. orized by Dell is not covered by your warranty Read and follow all safety instructions that 1 Verify that both the power supplies are the same type and have the same maximum output power K NOTE The maximum output power shown in Watts is listed on the power supply label 2 If applicable remove the power supply blank 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place arm see the system s rack documentation 4 K NOTE If you unlatched the cable management arm re latch it For information about the cable management Connect the safety ground wire 5 Install the DC power connector in the power supply A CAUTION When connecting the power wires secure the wires with the strap to the power supply handle 6 Connect the wires to a DC power source K NOTE When installing hot swapping or hot adding a new power supply allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly 95 Removing The Power Supply Blank CAUTION To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply If you are installing a second power supply remove the power supply b
112. ot covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the USB connector USB key on the system board To locate the USB connector J_USB_INT see System Board Connectors 4 If installed remove the USB key 5 Insert the USB key into the USB connector 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 8 Enter the System Setup and verify that the USB key is detected by the system 1 a ma a Figure 29 Replacing the Internal USB Key 1 USB memory key connector 2 USB memory key PCle Card Holder Removing The PCle Card Holder A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 59 A CAUTION Do not use your system without the PCle card holder installed The PCle card holder is necessary to PUN ensure proper system cooling Turn off the system including any attached peripherals and disconnec
113. ou must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system Close the system 65 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 34 Removing and Installing the Expansion Card 1 expansion card 2 expansion card latch 3 expansion card connector 4 expansion card riser 5 power connector for GPU cards Installing An Expansion Card Into The Expansion Card Riser 2 Or 3 66 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Lift the expansion card latch and remove the filler bracket Holding the card by its edges position the card so that the connector on th
114. ou should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ensure that none of the following conditions exist e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstructed e Acooling fan is removed or has failed e The expansion card installation guidelines have not been followed 127 Troubleshooting Cooling Fans A CAUTION Many repairs may only be done by a certified service technician You should only perform 1 2 3 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system Reseat the fan or the fan s power cable If the fan functions properly close the system If the problem persists see Getting Help Troubleshooting System Memory O Sp w m ea 128 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as au
115. our System Safety First For You And Your System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Troubleshooting System Startup Failure If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system hangs The reverse is also true You must boot to the same boot mode in which you installed the operating system For all other startup issues note the system messages that appear on the screen Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run he appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Getting Help Troubleshooting A USB Device Use the following steps to troubleshoot a USB keyboard mouse For other USB devices go to step 7 1 Disconnect the ke
116. outlet Open the system Reseat the controller card in the expansion card slot Close the system Turn on the system and attached peripherals OS oun Run the appropriate diagnostic test For more information see Using System Diagnostics If you cannot resolve the problem see Getting Help Troubleshooting A Hard Drive 130 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION This troubleshooting procedure can erase data stored on the hard drive Before you proceed back up 5 all files on the hard drive Run the appropriate diagnostic test For more information see Using System Diagnostics Depending on the results of the diagnostics test proceed as needed through the following steps If your system has a RAID controller and your hard drives are configured in a RAID array perform the following steps a Reboot the system and press F10 during system startup to run the Lifecycle Controller and then run the Hardware Configuration wizard to check the RAID configuration See the Lifecycle Controller documentation or online help for information on RAID configuration
117. ows you to set the QuickPath Interconnect data rate settings By default the OPI Speed option is set to Maximum data rate K NOTE The QPI speed option displays only when both the processors are installed Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA By default the Alternate RTID Requestor Transaction ID Setting is set to Disabled Allows you to enable or disable the additional hardware capabilities provided for virtualization By default the Virtualization Technology option is set to Enabled Allows you to optimize the system for applications that require high utilization of sequential memory access By default the Adjacent Cache Line Prefetch option is set to Enabled You can disable this option for applications that require high utilization of random memory access Allows you to enable or disable hardware prefetcher By default the Hardware Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit streamer prefetcher By default the DCU Streamer Prefetcher option is set to Enabled Allows you to enable or disable Data Cache Unit IP prefetcher By default the DCU IP Prefetcher option is set to Enabled Allows you enable or disable execute disable memory protection technology By default the Execute Disable option is set to Enabled Allows you to enable or disable the OS capability to put logical processors in
118. p bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 2 3 4 Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page Select the appropriate service or support link based on your need 163
119. p text in the text browser press lt F1 gt Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system e BIOS boot mode the default is the standard BIOS level boot interface e UEFI boot mode is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS 20 You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup Once you specify the boot mode the system boots in the specified boot mode and you then proceed to install your operating system from that mode Thereafter you must boot the system in the same boot mode BIOS or UEFI to access the installed operating system Trying to boot the operating system from the other boot mode will cause the system to halt at startup K NOTE Operating systems must be UEFl compatible to be installed from the UEFI boot mode DOS and 32 bit operating systems do not support UEFI and can only be installed from the BIOS boot mode K NOTE For the latest information on supported operating systems go to dell com ossupport Entering System Setup 1 Turn on or restart your system 2 Press F2 immediately after you see the following message F2 System Setup Ifyour operating system begins to load before you press F2 allow the system to finish booting and then restart your system and try again Responding To Err
120. pherals Opening And Closing The PCle Card Holder Latch A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system To open the PCle card holder latch press the tab 4 To close the PCle card holder latch rotate the latch clockwise until it locks NOTE Before installing a full length PCle card the PCle card holder latch must be closed When the full length PCle card is installed open the PCle card holder latch Before removing the full length PCle card you must close the PCle card holder latch Figure 31 Opening and Closing the PCle Card Holder Latch 1 PCle card holder 2 tab 3 PCle card holder latch Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Top Cover Lock Latch Installing The Top Cover Lock Latch CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your produc
121. pliant with the expansion card installation guidelines Ensure that each expansion card is firmly seated in its connector Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove all expansion cards installed in the system Close the system Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Open the system 131 c Reinstall one of the expansion cards d Close the system e Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting Expansion Cards A CAUTION Many repairs may only be done by a certified service technician You should only perform ka eo P Soa b gt e xN troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is
122. port team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TPM with an encryption key you may be prompted to create a recovery key during program or System Setup Be sure to create and safely store this recovery key If you replace this system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet If installed remove the front bezel Open the system 120 Remove the following a cooling shroud b cooling fan assembly c power supply s d all expansion card risers e integrated storage controller card f internal dual SD module g internal USB key if installed h PCle card holder i cable retention bracket j if present support bracket E NOTE The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal CAUTION To avoid damaging the mini SAS cable and connector follow the correct procedure when removing the mini SAS cable from the system board Disconnect the mini SAS cable from the system board a Push the mini SAS cable connector to slide it further into the connector J_SASX8 on the sys
123. product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION Do not operate the system with the cover removed for a duration exceeding five minutes NOTE The procedure for removing each fan is identical E gt Db D Open the system N Press the fan release tab and lift the cooling fan out of the cooling fan assembly 4 Figure 27 Removing and Installing a Cooling Fan 1 cooling fan assembly 2 fan release tab 3 cooling fans 6 4 cooling fan connectors 6 56 Installing A Cooling Fan CAUTION The PowerEdge R720 and R720xd cooling fans are not compatible with each other and must not be interchanged A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Open the system Align the plug at the base of the cooling fan with the connector on the system board 1
124. rd Coh EC LO NS eddi 137 Disabling A Forgotten Bassword AEN 139 7 Technicals pacific ANONS etni oo a act ston ice cde kt kk an ie 140 8 System Messages UCD M SS EE Viewing Be EE Removing LCD Messages System Error M SSaQe Ss ccviecvcevcescerccsscsvecscercevcutscuvesvcceessscscueccuccsecvoctnacecvescuassusuocteses dwa ko da ak idna vie ava oken sesa y s VUE e E wete tiie bese ak e kwa tek vw oo ied oc beh n ak a n Bo kk bd ki dp ank Pa Sa s ka ki n Sa kaa Diagnostic EE EE Alert Ml segggg a aaen a Dette de A ia ko ba e a bd ai ak bk edel pea bot pc Etoile AB E 163 gpntsgetngDelt ege eege Eder eege ee ok E ak kman kana kaka da kana Aka aseda 163 About Your System Front Panel Features And Indicators 10 11 12 Figure 2 Front Panel Features and Indicators 2 5 Inch Chassis PowerEdge R720 Item Indicator Button or Icon Description Connector 1 Power on indicator power O The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off 2 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support person
125. re and thermal component failures Error Code PSU0034 PSU0035 PSU0036 PSU0037 PSU0076 Message Information Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action An under voltage fault detected on power supply number An under voltage fault detected on PSU number Check power source This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help An over voltage fault detected on power supply number Over voltage fault on PSU number Check PSU Check input power or reinstall the power supply If the issue persists see Getting Help An over current fault detected on power supply number An over current fault detected on PSU number Check PSU This failure may be the result of an electrical issue with cables or subsystem components in the system 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 Ifthe issue persists see Getting Help Fan failure detected on power supply number Fan failure detected on PSU number Check PSU Check for fan blockage If the problem persists s
126. re frequency of the processor Displays the bus speed of the processors NOTE The processor bus speed option displays only when both the processors are installed E NOTE The following settings are displayed for each processor installed in the system Displays the family model and stepping of the processor as defined by Intel Displays the brand name reported by the processor Displays the total L2 cache Displays the total L3 cache Displays the number of cores per processor SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off ATA AHCI or RAID mode By default Embedded PortA Port B Port C Port D Port E Port F SATA is set to AHCI Mode Auto enables BIOS support for the device attached to SATA port A By default Port A is set to Auto Auto enables BIOS support for the device attached to SATA port B By default Port B is set to Auto Auto enables BIOS support for the device attached to SATA port C By default Port C is set to Auto Auto enables BIOS support for the device attached to SATA port D By default Port D is set to Auto Auto enables BIOS support for the device attached to SATA port E By default Port E is set to Auto Auto enables BIOS support for the device attached to SATA port F By default Port Fis set to Auto NOTE Ports A B C and D are used for the backplane drives port E for the optical drive CD DVD and port F for the
127. ress lt Esc gt again and a message prompts you to save the changes K NOTE Password protection does not take effect until the system reboots Deleting Or Changing An Existing System And Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To delete or change the existing System and or Setup password 1 2 To enter System Setup press lt F2 gt immediately after a power on or restart In the System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed In the System BIOS Screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or Tab Select Setup Password alter or delete the existing setup password and press lt Enter gt or lt Tab gt k NOTE If you change the System and or Setup password a message prompts you to re enter the new password If you delete the System and or Setup password a message prompts you to confirm the deletion Press lt Esc gt to return to the System BIOS screen Press lt Esc gt again and a message prompts you to save the
128. rogress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Power on indicator power W The power on indicator lights when the system power is button on The power button controls the power supply output to the system K NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off Item Indicator Button or Icon Description Connector 4 NMI button Q Used to troubleshoot software and device driver errors when running certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation die 3 5 inch hard Up to twelve 3 5 inch hot drive systems swappable hard drives 2 5 inch hard Up to twenty four 2 5 inch hot drive systems swappable hard drives 6 Video connector CH Allows you to connect a VGA display to the system 7 USB connector pwo Allows you to connect USB devices to the system The portis USB 2 0 compliant 8 Information tag A slide out label panel which allows you to record system LCD Panel Features information such as Service Tag NIC MAC address and so on as per your need K NOTE The LCD panel is present only on PowerEdge R720 The system s LCD panel provides system information and status and error mes
129. rom a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions 5 Using a 2 Phillips screwdriver loosen one of the heat sink retention sockets Wait 30 seconds for the heat sink to loosen from the processor 6 Loosen the second heat sink retention socket 85 7 Liftthe heat sink away from the processor and set the heat sink aside lik Figure 48 Removing and Installing the Processor Heat Sink 1 heat sink 2 retention sockets 2 3 retention screws 2 4 processor A CAUTION The processor is held in its socket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon i and release the lever from the locked position by pushing down and out from under the tab 86 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon Q and release the 3 lever from the locked position by pushing down and out from under the tab Rotate the lever 90 degrees upward 2 4 5 Figure 49 Processor Shield Opening and Closing Lever Sequence 1 close lock symbol 2 3 processor 5 open lock symbol processor socket release lever 4 processor socket release lever 10 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanently damaged Be
130. rranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser 3 and any card s installed in the riser Locate the SD card slot on the internal dual SD module and press inward on the card to release it from the slot and remove the card Replace the expansion card riser 3 and if applicable replace the card s in the riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Installing An Internal SD Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product K NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup 1 5 6 7 8 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser 3 and any card s installed in the riser Locate the SD card connector on
131. s can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed e Populate four DIMMs per processor one DIMM per channel at a time to maximize performance e f memory modules with different speeds are installed they will operate at the speed of the slowest installed memory module s or slower depending on system DIMM configuration Mode Specific Guidelines Four memory channels are allocated to each processor The allowable configurations depend on the memory mode selected NOTE x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features However all guidelines for specific RAS features must be followed x4 DRAM based DIMMs retain Single Device Data Correction SDDC in memory optimized independent channel mode x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC The following sections provide additional slot population guidelines for each mode Advanced ECC Lockstep Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs This protects against single DRAM chip failures during normal operation Memory installation guidelines e Memory modules must be identical in size speed and technology e DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example
132. s must have drive blanks installed Pull the hard drive blank out until it is free of the hard drive slot Figure 22 Removing and Installing a 2 5 Inch Hard Drive Blank Back 1 hard drive blank back Installing A 2 5 Inch Hard Drive Blank Back K NOTE This procedure applies only to PowerEdge R720xd Insert the hard drive blank into the hard drive slot until it clicks into place Removing A 3 5 Inch Hard Drive Blank A CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove the front bezel 2 Grasp the front of the hard drive blank press the release button and slide the blank out until it is free of the hard drive slot Figure 23 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button 51 Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive A CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 From the management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the
133. s not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Fold the label around the cable Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the 1 0 cable you must release the locking tab before removing or installing the 1 0 cable from the connector on the hard drive backplane If locked rotate the locking tab on the UO cable connector clockwise 90 degrees to release the lock Connect the UO panel cable to the connector on the hard drive backplane Rotate the locking tab on the 1 0 cable connector counter clockwise 90 degrees to secure the lock oo Tighten the three Torx screws to secure the control panel to the chassis K NOTE You must route the cable properly to prevent it from being pinched or crimped 10 Close the system 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 12 If applicable install the front bezel System Board Removing The System Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and sup
134. sages appear on the monitor to notify you of a possible problem with the system These messages refer to events recorded in the System Event Log SEL For information on the SEL and configuring system management settings see the systems management software documentation Some messages are also displayed in an abbreviated form on the system s LCD if the system includes that feature K NOTE The LCD error messages listed here are displayed in the simple format See Setup Menu to select the format in which the messages are displayed K NOTE If you receive a system message not listed here check the documentation of the application that was running when the message was displayed or the operating system s documentation for an explanation of the message and recommended action K NOTE In some messages a particular system component is identified by name lt name gt component number lt number gt or location bay 146 Error Code AMP0302 AMP0303 ASR0000 ASR0001 ASR0002 Message Information Message Details Action Message LCD Message Details Action Message Details Action Message Details Action Message Details Action The system board lt name gt current is greater than the upper warning threshold System board lt name gt current is outside of the optimum range Review system power policy Check system logs for power related failures Review system con
135. sages to indicate when the system is operating correctly or when the system needs attention See System Error Messages for information about specific error codes e The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition e The LCD backlight is off when the system is in standby mode and can be turned on by pressing either the Select Left or Right button on the LCD panel e The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility the LCD panel or other tools Figure 5 LCD Panel Features 11 Item Button 1 Left 2 Select 3 Right Home Screen Description Moves the cursor back in one step increments Selects the menu item highlighted by the cursor Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation buttons Select Left or Right to view the Home screen To navigate to the Home screen from another menu continue to select t
136. se card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Two 4 pin USB 2 0 compliant PowerEdge R720 One 4 pin USB 2 0 compliant PowerEdge R720xd 15 pin VGA One flash memory card slot with iDRAC7 Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system One 4 pin USB 2 0 compliant Two optional flash memory card slots with the internal SD module K NOTE One card slot is dedicated for redundancy Integrated Matrox G200 16 MB shared Expanded Operating Temperature K NOTE When operating in the expanded temperature range system performance may be impacted NOTE When operating in the expanded temperature range ambient temperature warnings may be reported on the LCD and in the System Event Log lt 10 of annual operating hours lt 1 of annual operating hours Expanded Operating Temperature Restrictions 5 C to 40 C at 5 to 85 RH with 26 C dew point K NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 5 C to 45 C at 5 to 90 RH with 26 C dew point K NOTE Outside the standard operating temp
137. se levers on the processor socket in the open position align pin 1 of the processor using pin 1 position guide on the socket as reference and set the processor lightly in the socket Close the processor shield Rotate the socket release lever near the lock icon Q until it is locked in position a Using a clean lint free cloth remove the thermal grease from the heat sink Similarly rotate the socket release lever near the unlock icon until it is locked in position CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket Open the grease applicator included with your processor kit and apply all of the thermal grease in the applicator to the center of the topside of the new processor Place the heat sink on the processor Using a 2 Phillips screwdriver tighten the heat sink retention sockets Install the cooling shroud Close the system Reconnect your system and peripherals to their electrical outlets and turn on the system Press lt F2 gt to enter the System Setup and check that the processor information matches the new system configuration Run the system diagnostics to verify that the new processor operates correctly 89 Power Supplies Your system supports either e Two 495 W 750 W or 1100 W AC power supply modules or e Two 750 W or 1100 W DC power supply modules K NOTE Titanium power supply is nominally rated for 200 VAC to 240 V
138. securing the vFlash media unit to the chassis Remove the cable from the vFlash media unit and the backplane Slide the vFlash media unit toward front of chassis and lift it out of the system Close the system TI 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals z Figure 44 Removing and Installing the vFlash Media Unit 1 cable 2 screw 3 vFlash media unit 4 standoff Installing The vFlash Media Unit K NOTE This procedure applies only to PowerEdge R720xd A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Slide in and align the vFlash media unit toward the back of chassis Connect the cable to the vFlash media unit Replace the screw securing the vFlash media unit to the chassis Close the system zl Sp an np ODP gt Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 78 Internal Dual SD Module NOTE When the Redundancy op
139. ser 1 can be used only when both the processors are installed 1 Sp am JS S w go 68 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser Press tab A and rotate the latch clockwise Press tab B and rotate the latch down Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector Insert the card edge connector firmly into the expansion card connector until the card is fully seated Close the expansion card latches 10 If applicable connect any cables to the expansion card 11 Install the expansion card riser 12 Close the system 13 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 14 Install any device drivers required for the card as described in the documentation for the card Removing Expansion Card Risers CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow
140. ste See ate n eee tend sede raid pan dee EE Ee Using The Boot Manager Navigation Keys Boot Manager SCreencnccciccececscscccsscsvecceasevscecsevenseeveesvcvscuscevesvcevseredtscscudeutcercctcsvacsvaudcsedevcvbctederdduedseavecvediedcratees 33 WEFI BOOt NEN be ee Pat pye died eene ok ay e kk pe a de Selen decal ke nn eb cdl 33 Embedded System Management 34 IDRAG Settings UE 34 Entering The iDRAC Settings Ulm 34 Changing The Thermal Settings EE 34 3 Installing System Components een 35 Recommend d TOO 8 eke gwan pea te ae in a e dE desse pe vi pw sind kk pt n pa died dibs at pa e eisene 35 Front B zel OptiO E EE 35 Removing The Front BOZOL ate tee oka twa kdk k ak ki dy ad bay rd od id okt bed da a pi kw de kaa EE det 35 Installing The Rrorit BOZO eee a a a aaa a a AE BE E Ye kk PP Pa pm Yok kids ate 36 Opening And Closing The System 30 OPeninq TH E SYS Mk tee koka koka net ako e w ke a kk da uv Dee Eeer 36 Closing The CIE 37 ASID ETA Serge sass dak oua tn ga ml a dak coun ap id a kt AE pd a e a e awa p sad adoken a A 37 Cooling B ll 39 Removing The Cooling Shroti eki andwa dek vite need ab kod ad n pw abi kn ak da kil paka aa ba pake koni ano kim dane 39 Installing The Cooling Shrougd ENEE 40 System memory General Memory Module Installation Guidelines Mode Specific Guidelmes EEN Sample memory Configurations EE Removing Memory Module Installing Memory Module Hard Driv S avin
141. stem 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 Rotate the latch release lock counter clockwise to the unlocked position 3 Liftthe latch on top of the system and slide the cover back 36 4 Grasp the cover on both sides and carefully lift the cover away from the system 2 3 1 Figure 13 Opening and Closing the System 1 system cover 2 latch 3 latch release lock Closing The System 1 Lift the latch on the cover 2 Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis 3 Push down the latch to move the cover into the closed position 4 Rotate the latch release lock in a clockwise direction to secure the cover 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are hot swappable are marked orange and touch points on the components are marked blue 37 Figure 14 Inside the S
142. stem Password and or Setup Password If the password jumper setting is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to boot the system 30 To assign a system and or setup password To enter System Setup press lt F2 gt immediately after a power on or reboot In the System Setup Main Menu select System BIOS and press lt Enter gt The System BIOS screen is displayed In the System BIOS screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press lt Enter gt or lt Tab gt Use the following guidelines to assign the system password e A password can have up to 32 characters e The password can contain the numbers 0 through 9 e Only lower case letters are valid upper case letters are not allowed e Only the following special characters are allowed space D 0 A message prompts you to re enter the system password Re enter the system password that you entered earlier and click OK Select Setup Password enter your system password and press lt Enter gt or lt Tab gt A message prompts you to re enter the setup password Re enter the setup password that you entered earlier and click OK Press lt Esc gt to return to the System BIOS screen P
143. stem and their health status Enables you to access the System Setup Enables you to access the BIOS Update File Explorer run the Dell Diagnostics program and reboot the system Description Displays the list of available UEFI boot options marked with asterisks select the boot option you wish to use and press lt Enter gt Adds a new boot option Deletes an existing boot option 33 Menu Item Description Boot From File Sets a one time boot option not included in the boot option list Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server s lifecycle The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system K NOTE Certain platform configurations may not support the full set of features provided by the Lifecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at dell com support manuals IDRAC Settings Utility The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using the iDRAC Settings Utility NOTE Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the
144. supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly The system performance degraded because the user defined power capacity has changed The user defined power settings have affected system operation If unintended review system configuration changes and power policy The system halted because system power exceeds capacity System power demand exceeds capacity System halted The system halted because system power exceeds capacity Review system configuration upgrade power supplies or reduce system power consumption Failure detected on Removable Flash Media lt name gt Removable Flash Media name failed Check SD Card Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 Message Information Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Details Action An error was reported during a SD card read or write Reseat the flash media If the problem persists see Getting Help Removable Flash Media name is write protected Removable Flash Media name is write protected Check SD Card The card is write protected by the physical latch on the SD card A write protected card cannot be used If unintended remove the media and disable write
145. t documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Remove the cover PWN gt If applicable remove the PCle card holder 61 5 Orient the top cover lock latch in a direction such that the screw hole on the top cover lock latch is aligned with the screw hole on the latch Slide the top cover lock latch until the screw holes are completely aligned Attach the top cover lock latch to the latch using the Torx screw Figure 32 Installing the Top Cover Lock Latch 1 screw 2 top cover lock latch 3 latch If applicable install the PCle card holder Close the system 10 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cable Retention Bracket Removing The Cable Retention Bracket A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with
146. t for local BIOS update the power and NMI buttons on the system Displays options to change the system date time and so on System Information Screen Menu Item System Model Name 22 Description Displays the system model name Menu Item System BIOS Version System Service Tag System Manufacturer System Manufacturer Contact Information Description Displays the BIOS version installed on the system Displays the system Service Tag Displays the name of the system manufacturer Displays the contact information of the system manufacturer Memory settings screen Menu Item System Memory Size System Memory Type System Memory Speed System Memory Voltage Video Memory System Memory Testing Memory Operating Mode Node Interleaving Serial Debug Output Description Displays the amount of memory installed in the system Displays the type of memory installed in the system Displays the system memory speed Displays the system memory voltage Displays the amount of video memory Specifies whether system memory tests are run during system boot Options are Enabled and Disabled By default the System Memory Testing option is set to Disabled Specifies the memory operating mode The options available are Optimizer Mode Advanced ECC Mode Mirror Mode Spare Mode Spare with Advanced ECC Mode and Dell Fault Resilient Mode By default the Memory Operating Mode option is set to Optimizer Mode K
147. t system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system K NOTE You can update the system BIOS using the Lifecycle Controller Turn off the system including any attached peripherals and disconnect the system from the electrical outlet When disconnected from the power source press and hold the power button for three seconds to fully drain the system of stored power prior to removing the cover Open the system Remove the cooling shroud WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them CAUTION Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Remove the heat sink heat sink blank and processor processor blank as applicable NOTE The procedure to remove the heat sink blank or processor blank is similar to removing a heat sink or processor Unpack the new processor Align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket With the relea
148. t the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system oP ta ba If the issue persists see Getting Help CPU number machine check error detected CPU number machine check error detected Power cycle system System event log and operating system logs may indicate that the exception is external to the processor 1 Check system and operating system logs for exceptions If no exceptions are found continue Turn off the system and remove input power for one minute Ensure the processor is seated correctly Reapply input power and turn on the system Error Code FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 Message Information Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Details 5 If the issue persists see Getting Help Fan lt number gt RPM is less than the lower warning threshold Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan lt number gt RPM is less than the lower critical threshold Fan lt number gt RPM is o
149. t the system from the electrical outlet and peripherals Open the system If installed remove the full length PCle card Press the release tab and the touch point to release the PCle card holder from the chassis Lift the PCle card holder out of the chassis K NOTE To ensure proper system cooling you must replace the PCle card holder 1 8 Figure 30 Removing and Installing the PCle Card Holder 1 PCle card holder 2 release tab Installing The PCle Card Holder A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product A CAUTION Do not use your system without the PCle card holder installed The PCle card holder is necessary to a FS So h gt 60 ensure proper system cooling Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Align the PCle card holder with the projection on the chassis and push it down until firmly seated If applicable replace the full length PCle card Close the system 6 Reconnect the system to its electrical outlet and turn the system on including any attached peri
150. tape drive 25 Boot Settings Screen Menu Item Boot Mode Boot Sequence Retry BIOS Boot Settings UEFI Boot Settings One Time Boot Description Allows you to set the boot mode of the system A CAUTION Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode Ifthe operating system supports UEFI you can set this option to UEFI Setting this field to BIOS allows compatibility with non UEFI operating systems By default the Boot Mode option is set to BIOS NOTE Setting this field to UEFI disables BIOS Boot Settings menu Setting this field to BIOS disables the UEFI Boot Settings menu Allows you to enable or disable the boot sequence retry feature If this field is enabled and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled Allows you to enable or disable BIOS Boot options K NOTE This option is enabled only if the boot mode is BIOS Allows you to enable or disable UEFI Boot options The Boot options include IPv4 PXE and IPv6 PXE By default the UEFI PXE boot protocol is set to IPv4 K NOTE This option is enabled only if the boot mode is UEFI Allows you to enable or disable a one time boot from a selected device Integrated devices screen Menu Item Integrated RAID Controller User Accessible USB Ports Internal USB Port Internal SD C
151. tected on a memory device at location s lt ocation gt This is an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Multi bit memory errors detected on a memory device at location s locatiom Multi bit memory error on lt ocation gt Re seat memory The memory module has encountered an uncorrectable error System performance may be degraded The operating system and or applications may fail as a result Re seat the memory modules If the issue persists see Getting Help Unsupported memory configuration check memory device at location lt ocatiom Unsupported memory configuration Check memory lt ocation gt The memory may not be seated correctly misconfigured or has failed Memory size is reduced Check the memory configuration Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting Help Correctable memory error rate exceeded for lt ocation gt Correctable memory error rate exceeded for lt ocation gt Re seat memory The memory may not be operational This an early indicator of a possible future uncorrectable error Re seat the memory modules If the issue persists see Getting H
152. tem board b Press down and hold the metal tab on the mini SAS cable connector c Pull the mini SAS cable out of the connector on the system board b c a mini SAS cable connector b metal tab c connector on the system board Disconnect all cables from the system board CAUTION Take care not to damage the system identification button while removing the system board from the chassis AN CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 121 7 Grasp the system board holder lift the blue release pin and slide the system board toward the front of the system 2 3 Figure 77 Removing and Installing the System Board 1 system board 2 system board holder 3 release pin 4 support bracket present on certain systems only WARNING The heat sink and processor are hot to the touch for some time after the system has been powered down Allow the heat sink and processor to cool before handling them Remove heat sink s heat sink blank s and processors s processor blank s Remove memory modules and memory module blanks 10 Remove network daughter card Installing The System Board A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by
153. the internal dual SD module With the label side facing up insert the contact pin end of the card into the slot K NOTE The slot is keyed to ensure correct insertion of the card Press the card into the card slot to lock it into place Replace the expansion card riser 3 and if applicable replace the card s in the riser Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Integrated Storage Controller Card Your system includes a dedicated expansion card slot on the system board for an integrated controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system 81 Removing The Integrated Storage Controller Card CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripher
154. the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the cooling shroud Remove all cables routed through the cable retention bracket Em P OD Press the tab and slide the cable retention bracket toward the front of the chassis to release it from the chassis 62 6 Lift the cable retention bracket out of the chassis Figure 33 Removing and Installing the Cable Retention Bracket 1 alignment pins 2 2 tab 3 cable retention bracket Installing The Cable Retention Bracket kai 4 5 6 7 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from its electrical outlet Open the system Using alignment pins as guide slide the cable retention bracket along the chassis wall until the tab snaps into place Place all cables to be routed in the cable retention bracket Install the cooling shroud Close the system Reconnect the system to its electrical outlet and turn the syst
155. the safety instructions that came with the product K NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 69 3 Holding the touch points lift the expansion card riser from the riser connector on the system board Figure 36 Removing and Installing the Expansion Card Riser 1 1 expansion card riser 1 cage 2 expansion card riser 1 3 riser guide back right 4 riser guide back left 5 expansion card riser 1 connector 6 riser guide front 1 2 3 Figure 37 Identifying Connectors on the Expansion Card Riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 70 Figure 38 Removing and Installing the Expansion Card Riser 2 1 power connector for GPU cards 2 expansion card riser 2 3 riser guide back L expansion card riser 2 connector 5 riser guide front ki 4 Figure 39 Identifying Connectors on the Expansion Card Riser 2 1 chassis intrusion switch 2 expansion card slot 4 3 expansion card slot 5 4 power connector for GPU cards 71 Figure 40 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 power connector for GPU cards 3 expansion card riser 3 L expansion card riser 3 connector 5 riser guide back 1 2 3 Figure 41 Identifying Connec
156. thorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Ifthe system is operational run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program Ifthe system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 Enter the System Setup and check the system memory setting Make any changes to the memory settings if needed If the memory settings match the installed memory but a problem is still indicated go to step 12 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Check the memory channels and ensure that they are populated correctly Reseat the memory modules in their sockets Close the system Enter the System Setup and check the system memory setting If the problem is not resolved proceed with the next step Open the system
157. thout Console Redirection Allows you to set the port address for serial devices By default the Serial Port Address option is set to Serial Device 1 COM2 Serial Device 2 COM 1 NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Allows you to associate the external serial connector to serial device 1 serial device 2 or remote access device By default the External Serial Connector option is set to Serial Device NOTE Only Serial Device 2 can be used for SOL To use console redirection by SOL configure the same port address for console redirection and the serial device Displays the failsafe baud rate for console redirection The BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails and the value must not be changed By default the Failsafe Baud Rate option is set to 11520 Allows you to set the remote console terminal type By default the Remote Terminal Type option is set to VT 100 VT 220 27 Menu Item Redirection After Boot Description Allows you to enable or disable to the BIOS console redirection when the operating system is loaded By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item System Profile CPU Power Management Memory Frequency Turbo Boost DIE C States
158. tion is set to Mirror Mode in the Integrated Devices screen of the System Setup the information is replicated from one SD card to another Removing The Internal Dual SD Module A CAUTION Many repairs may only be done by a certified service technician You should only perform en em om P Ga k troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser 3 and any card s installed in the riser Locate the internal dual SD module installed on the J_IDSDM connector on the system board If applicable remove the SD card s Holding the tab pull the dual SD module to remove it from the system board Replace the expansion card riser 3 and if applicable replace the card s in the riser Close the system 79 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals j 4 5 Figure 45 Removing and Installing the Internal Dual SD Module 1 blue pull tab 2 SD card 1 3 SDcard2 4 dual SD module 5 connector on the system board Installing The Internal Dual SD Mod
159. to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring must comply with applicable local or national codes and practices Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow all safety instructions that came with the product 1 Strip the insulation from the ends of the DC power wires exposing approximately 13 mm 0 5 inch of copper wire A WARNING Reversing polarity when connecting DC power wires can permanently damage the power supply or the system 2 Insertthe copper ends into the mating connectors and tighten the captive screws at the top of the mating connector using a 2 Phillips screwdriver A WARNING To protect the power supply from electrostatic discharge the captive screws must be covered with the rubber cap before inserting the mating connector into the power supply 3 Rotate the rubber cap clockwise to fix it over the captive screws 93 4 Insertthe mating connector into the power supply Figure 53 Assembling the DC Input Power Wires 1 DC power socket 2 rubber cap 3 captive screws 2 4 DC power connector 5 wire 48 V 6 wire RTN 7 grounding wire Removing A DC Power Supply A WARNING For equipment using 48 60 V DC power supplies a qualified electrician must perform all connections to DC power and to safety grounds Do not attempt connecting to DC power or installing grounds yourself All electrical wiring
160. tors on the Expansion Card Riser 3 1 expansion card slot 6 2 expansion card slot 7 3 power connector for GPU cards If applicable remove or install an expansion card on the riser 4 5 Replace the expansion card riser 6 Close the system 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 72 Installing Expansion Card Risers A CAUTION Many repairs may only be done by a certified service technician You should only perform eu peony gt troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product If applicable reinstall the expansion card s into the expansion card riser Align the expansion card riser with the connector and the riser guide pin on the system board Lower the expansion card riser into place until the expansion card riser is fully seated in the connector Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any device drivers required for the card as described in the documentation for the card GPU Card Installation Guidelines ka E NOTE Internal GPU cards are supported on the PowerEdge R720 and not on the PowerEdge R720xd NO
161. troller and the drive s SATA port are enabled Run the appropriate diagnostic test Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system Remove the front bezel Ensure that the interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit A CAUTION Many repairs may only be done by a certified service technician You should only perform 6 troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Try using a different tape cartridge Ensure that the device drivers for the tape backup unit are installed and are configured correctly See your tape drive documentation for more information about device drivers Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface cable is fully connected to the external port on the controller card Check that the controller card is properly installed Turn off the system and attached peripherals and disconnect the system from the electrical
162. ts full height 3 PowerEdge R720xd 10 Power supply PSU1 11 Power supply PSU2 12 Hard drives 2 back 13 vFlash media card slot W NIC Indicator Codes Figure 9 NIC Indicator 1 link indicator cards Allows you to connect a serial device to the system Allows you to connect a VGA display to the system Allows you to connect USB devices to the system The ports are USB 2 0 compliant Four integrated 10 100 1000 Mbps NIC connectors or Four integrated connectors that include e Two 10 100 1000 Mbps NIC connectors e Two 100 Mbps 1 Gbps 10 Gbps SFP 10 GbE T connectors Allows you to connect up to four full height PCI Express expansion cards Allows you to connect up to three full height PCI Express expansion cards AC 495 W 750 W or 1100 W or DC 750 W or 1100 W Up to two hot swappable 2 5 inch hard drives Allows you to insert a vFlash media card 2 activity indicator 17 Indicator Indicator Code Link and activity The NIC is not connected to the network indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed 1 Gbps or 10 Gbps green Link indicator is The NIC is connected to a valid network at less than its maximum port speed amber Activity indicator is Network data is being sent or received blinking green Power Indicator Codes Each AC power supply has an illuminated translucent handle and each DC power supply when availa
163. ttery support the battery connector by pressing down firmly on the positive side of the connector Figure 56 Replacing the System Battery 1 positive side of battery connector 2 system battery 3 negative side of battery connector Lift the battery out of the securing tabs at the negative side of the connector To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector Press the battery straight down into the connector until it snaps into place Install the cooling shroud Close the system Reconnect the system to the electrical outlet and turn the system on including any attached peripherals Enter the System Setup to confirm that the battery is operating properly Enter the correct time and date in the System Setup Time and Date fields Exit the System Setup Hard Drive Backplane Depending on your system configuration 97 PowerEdge R720 2 5 inch x16 SAS SATA backplane or ual 2 5 inch x8 ackplanes or supports dual 2 5 inch x8 SAS SATA backpl 2 5 inch x8 SAS SATA backplane and 2 5 inch x4 Dell PowerEdge Express Flash PCle SSD backplane or 3 5 inch x8 SAS SATA backplane or no backplane PowerEdge 2 5 inch x24 SAS SATA backplane and optional 2 5 inch x2 SAS SSD backplane back or R720xd supports 3 5 inch x12 SAS SATA b
164. ucted See Getting Help Corrective Action See the system event log or system messages for the location of the failed memory Reinstall the memory device If the problem persists see Getting Help Corrective Action Restart the system Update any required drivers for the PCle card Re install the card If the problem persists see Getting Help Hard Drive Indicator Patterns Figure 6 Hard Drive Indicators 1 hard drive activity indicator green 2 hard drive status indicator green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Blinks green two times per second Off Blinks green amber and off Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds amber three seconds and off six seconds Condition Identifying drive or preparing for removal Drive ready for insertion or removal K NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during this time Predicted drive failure Drive failed Drive rebuilding Drive online Rebuild aborted 15 Back Panel Features And Indicators 1 23 45 6 7 8 9 10 11 43 12 Figure 8 Back Panel Features and Indicators PowerEdge R720
165. ule A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals Open the system Remove the expansion card riser cage 3 and any card s installed in the riser Locate the J_IDSDM connector on the system board Align the connectors on the system board and the dual SD module Holding the tab push the dual SD module until it is firmly seated on the system board Replace the expansion card riser 1 and if applicable replace the card s in the riser ens ep om P ra ba Close the system 80 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Internal SD Card Removing An Internal SD Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your wa
166. until the NIC connectors are clear of the slot in the back panel 83 7 Lift the network daughter card out of the chassis 2 P 1 Figure 47 Removing and Installing the Network Daughter Card 1 captive screw sockets 2 2 connector on the system board 3 captive screws 2 4 touch point 5 network daughter card 6 back panel slot for RJ 45 connectors Installing The Network Daughter Card A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Angle the card so that the RJ 45 connectors fit through the slot in the back panel 2 Align the captive screws at back end of the card with the captive screw sockets on the system board 3 Press the touch point on the card until the card connector is firmly seated on the system board connector 4 Using a 2 Phillips screwdriver tighten the two captive screws to secure the network daughter card to the system board 5 If applicable install the expansion card s in the expansion card riser 2 6 Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Processors Use the
167. using the iDRAC settings For more information on iDRAC settings see the IDRAC7 User s Guide at dell com support manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The system requires one power supply for normal operation On power redundant systems remove and replace only one power supply at a time in a system that is powered on 90 NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 1 cables from the strap 2 Disconnect the power cable from the power source and the power supply you intend to remove and remove the Press the release latch and slide the power supply out of the chassis Figure 51 Removing and Installing an AC Power Supply 1 connector 2 power supply 3 release latch 4 power supply handle Installing An AC Power Supply A CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your
168. utlet and peripherals Open the system If installed remove the full length PCle card 39 4 Hold the touch points and lift the shroud away from the system Figure 16 Removing and Installing the Cooling Shroud 1 cooling shroud 2 supports for a full length PCle card Installing The Cooling Shroud ka En P Sa h gt CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket Align the tabs on the cooling shroud with the securing slots on the chassis Lower the cooling shroud into the chassis until it is firmly seated If applicable replace the full length PCle card Close the system Reconnect the system to its electrical outlet and turn the system on including any attached peripherals System memory You r system supports DDR3 unbuffered ECC DIMMs ECC UDIMMs registered DIMMs RDIMMs and load reduced DIMMs LRDIMMs It supports DDR3 and DDR3L voltage specifications K NOTE MT s
169. utput See Getting Help Corrective Action See the System Event Log to determine the hard drive that has an error Run the appropriate Online Diagnostics test Restart system and run embedded diagnostics ePSA If the hard drives are configured in a RAID array restart the system and enter the host adapter configuration utility program 13 Electrical indicator Condition The indicator blinks amber if the system experiences an electrical error for example voltage out of range or a failed power supply or voltage regulator Temperature indicator Condition The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Memory indicator Condition The indicator blinks amber if a memory error occurs PCle indicator Condition The indicator blinks amber if a PCle card experiences an error Corrective Action See the System Event Log or system messages for the specific issue If it is due to a problem with the power supply check the LED on the power supply Re seat the power supply by removing and reinstalling it If the problem persists see Getting Help Corrective Action Ensure that none of the following conditions exist e Acooling fan is removed or has failed e System cover cooling shroud EMI filler panel memory module blank or back filler bracket is removed e Ambient temperature is too high e External airflow is obstr
170. utside of range Check fan Fan operating speed is out of range Remove and reinstall the fan If the issue persists see Getting Help Fan redundancy is lost Fan redundancy is lost Check fans Fan has failed Remove and reinstall failed fans or install additional fans The lt name gt is absent The lt name gt is absent Check hardware The absent device may be necessary for proper operation System functionality may be degraded Reinstall or reconnect the hardware The storage lt name gt cable is not connected or is improperly connected Storage name cable or interconnect failure Check connection The cable may be necessary for proper operation System functionality may be degraded Check if the cable is present then reinstall or reconnect The system board lt name gt cable is not connected or is improperly connected System board lt name gt cable connection failure Check connection The cable may be necessary for proper operation System functionality may be degraded 151 Error Code MEM0000 MEMO001 MEM0007 MEMO701 MEM0702 MEM1205 152 Message Information Action Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message Details Action Message LCD Message Details Action Message Check if the cable is present then reinstall or reconnect Persistent correctable memory errors de
171. vers if device is removable reinstall the device A PCI parity error was detected on a component at slot number PCI parity error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device A bus fatal error was detected on a component at slot number Bus fatal error on slot number Re seat PCI card System performance may be degraded or system may fail to operate Cycle input power update component drivers if device is removable reinstall the device Fault detected on drive number Fault detected on drive number Check drive The controller detected a failure on the disk and has taken the disk offline Remove and re seat the failed disk If the issue persists see Getting Help Drive number is removed from disk drive bay bay Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 Message Information LCD Message Details Action Message LCD Message Details Action Message LCD Message Details Action Message LCD Message Action Message LCD Message Details Action Message LCD Message Details Action Drive number removed from disk drive bay bay Check drive The controller detected that the drive was removed Verify drive installation Re seat the failed drive If the issue persists see Getting Help No m
172. xd Item Indicator Button or Icon Description Connector 1 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack PowerEdge R720 When one of these buttons is pressed the LCD panel on the front and the system status indicator on the back flashes until one of the buttons is pressed again PowerEdge When one of these buttons is R720xd pressed the system status indicator on the back flashes until one of the buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 System identification Connects the optional system status indicator assembly connector through the optional cable management arm 3 iDRAC7 Enterprise port Se Dedicated management port di NOTE The port is available for use only if the iDRAC7 Enterprise license is installed on your system Item Indicator Button or Icon Description Connector 4 PCle expansion card slots Allows you to connect up to three PCI Express expansion low profile 3 5 Serial connector lolol 6 Video connector CH 7 USB connectors 2 ot 8 Ethernet connectors a 9 PCle expansion card slots full height 4 PowerEdge R720 PCle expansion card slo
173. xed For more information see Mode Specific Guidelines e Amaximum of two UDIMMs can be populated in a channel 42 e Up to two quad rank RDIMMs and up to three dual or single rank RDIMMS can be populated per channel When a quad rank RDIMM is populated in the first slot with white release levers the third DIMM slot in the channel with green release levers cannot be populated e Upto three LRDIMMs can be populated regardless of rank count e Populate DIMM sockets only if a processor is installed For single processor systems sockets A1 to A12 are available For dual processor systems sockets A1 to A12 and sockets B1 to B12 are available e Populate all sockets with white release tabs first then black and then green e Do not populate the third DIMM socket in a channel with green release tabs if a quad rank RDIMM is populated in the first socket with white release tabs e Populate the sockets by highest rank count in the following order first in sockets with white release levers then black and then green For example if you want to mix quad rank and dual rank DIMMs populate quad rank DIMMs in the sockets with white release tabs and dual rank DIMMs in the sockets with black release tabs e Ina dual processor configuration the memory configuration for each processor should be identical For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on e Memory modules of different size
174. y BIOS level options The following keystrokes provide access to system features during startup Keystroke Description lt F2 gt Opens the System Setup page lt F10 gt Enters System Services and starts Lifecycle Controller which supports systems management features such as operating system deployment hardware diagnostics firmware updates and platform configuration using a graphical user interface The feature set available in Lifecycle Controller is determined by the iDRAC license purchased For more information see Related Documentation topic lt F11 gt Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface UEFI Boot Manager depending on the system s boot configuration lt F12 gt Starts Preboot Execution Environment PXE boot From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage system security You can access the System Setup using the e Standard graphical browser which is enabled by default e Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select On with Console Redirection NOTE By default help text for the selected field is displayed in the graphical browser To view the hel
175. y perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To ensure proper system cooling memory module blanks must be installed in any memory socket that is not occupied Remove memory module blanks only if you intend to install memory modules in those sockets Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system H applicable remove the cooling shroud Locate the memory module sockets A CAUTION Handle each memory module only by the card edges making sure not to touch the middle of the memory module or metallic contacts To avoid damaging the memory module handle only one memory module at a time H a memory module or a memory module blank is installed in the socket remove it K NOTE Retain removed memory module blank s for future use 14 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket 74 NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one orientation CAUTION To prevent damage to the memory module socket during installation apply
176. yboard and mouse cables from the system briefly and reconnect them 2 Connect the keyboard mouse to the USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup and check if the non functioning USB ports are enabled Replace the keyboard mouse with another working keyboard mouse 5 Ifthe problem is resolved replace the faulty keyboard mouse 6 Ifthe problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 124 9 10 Power down all attached USB devices and disconnect them from the system Reboot the system and if your keyboard is functioning enter the System Setup Verify that all USB ports are enabled on the Integrated Devices screen in the System Setup options If your keyboard is not functioning you can also use remote access If the system is not accessible reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings Reconnect and power on each USB device one at a time If a device causes the same problem power down the device replace the USB cable with a known good cable and power up the device If all troubleshooting fails see Getting Help Troubleshooting A Serial I O Device 1 2 Turn off the system and any peripheral devices connected to the serial port Swap the serial interface cable with a working cable and turn on the system and the serial d
177. ystem PowerEdge R720 1 cooling fan assembly 2 3 PCle card holder 4 5 expansion card riser 3 6 7 expansion card riser 2 8 9 heat sink for processor 1 10 11 DIMMs 24 12 13 hard drive backplane 38 cable securing bracket cooling shroud network daughter card expansion card riser 1 heat sink for processor 2 cooling fans 6 Figure 15 Inside the System PowerEdge R720xd 1 cooling fan assembly 2 cable securing bracket 3 cooling shroud 4 hard drive backplane back 5 vFlash media slot 6 hard drives back 2 7 expansion card riser 3 8 network daughter card 9 expansion card riser 2 10 expansion card riser 1 11 heat sink for processor 1 12 heat sink for processor 2 13 DIMMs 24 14 cooling fans 6 Cooling Shroud Removing The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical o

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