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Dell PowerEdge 2850 Installation and Troubleshooting Guide

1. 1 Systems management software issues a fan related error message Action Ensure that none of the following conditions exist Ambient temperature is too high External airflow is obstructed Cables inside the system obstruct airflow An individual cooling fan has failed See Troubleshooting a Fan Troubleshooting a Fan Problem System status indicator is amber Systems management software issues a fan related error message Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Open the system See Opening the System A CAUTION The cooling fans are hot pluggable To maintain proper cooling while the system is on only replace one fan at a time 3 Ensure that the faulty fan is properly seated in its connector and that its handle is closed See System Fans in Installing System Options K NOTE Wait 30 seconds for the system to recognize the fan and determine whether it is working properly 4 Ifthe problem is not resolved install a new fan See System Fans in Installing System Options If the replacement fan is working properl
2. Hardware key Battery See Activating the Integrated RAID Controller in Installing Drives 8 Close the system See Closing the System 9 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem is not resolved continue to the next step 10 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 11 Open the system See Opening the System A CAUTI ON Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Product Information Guide for more information 12 Replace the RAID battery See Activating the Integrated RAID Controller in Installing Drives 13 Close the system See Closing the System 14 Reconnect the system to its electrical outlet and turn on the system and attached peripherals If the problem persists see Getting Help Troubleshooting a RAID Controller Card K NOTE When troubleshooting a RAID controller card also see the documentation for your operating system and the RAID controller Problem Error message indicates a RAID controller problem 1 RAID controller performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Informatio
3. 1 N n 4 4 4 Cache test failure faulty microprocessor NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example before you format a diskette a message will warn you that you may lose all data on the diskette Warning messages usually interrupt the task and require you to respond by typing y yes or n no K NOTE Warning messages are generated by either the application or the operating system For more information see Finding Software Solutions and the documentation that accompanied the operating system or application Diagnostics Messages When you run system diagnostics an error message may result Diagnostic error messages are not covered in this section Record the message on a copy of the Diagnostics Checklist in Getting Help and then follow the instructions in that section for obtaining technical assistance Alert Messages Systems management software generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation Back to Contents Page Back to Contents
4. City Code 8 Switzerland Geneva SE sma del ze support deticon SSCS SSS Customer Technical Support Customer Service and Sales Penang 604 633 4810 Malaysia webste supporteurodeticom SSCS SSS Emen supporteurosllcom es es emall el OOS Home and smalieusiness OOOO C weste summoreewroaemeoem OOO O O O O OOOO Emen swe suoneen O OOOO SSCS E mail Support for Latitude and Inspiron OoOo l Swe nbk_kats dell com Emen Suppor for opec Swe_kats ueticom OOOO oS Emai Support tor Servers Nordic server supporaaereon O webster supporteurodeiicom O O O O OOOO E mail Tech_support_central_Europe dell com sacar O o support euro dell com ch fr emaildell Technical Support toll free 0880 060 07 Customer Service Penang Malaysia 604 633 4949 General Support 1 800 805 8035 General Support toll free 1 866 540 3355 Customer Care website support euro dell com uk en ECare Form Home asp International Access Code 00 Country Code 41 City Code 22 Taiwan International Access Code 002 Country Code 886 Thailand International Access Code 001 Country Code 66 Trinidad Tobago Turks and Caicos Islands U K Bracknell International Access Code 00 Country Code 44 Co SSCS l fr Automated Order Status Service toll free 1 800 433 9014 City Code 1344 Uruguay U S A Au
5. Installing a SCSI Backplane Daughter Card 1 SCSI controller o Integrated SCSI controller o Optional integrated RAID controller See Activating the Integrated RAID Controller o RAID controller card See Installing a RAID Controller Card 1 Cabling o Ifa RAID controller card is not installed connect the appropriate SCSI cables between the SCSI A and or SCSI B connectors on riser board and the SCSI A or SCSI B connectors on backplane board to use either the integrated SCSI controller or optional integrated RAID controller in either a 1x6 or 2 4 split configuration o Ifa RAID controller card is installed cables can be connected from the controller card to SCSIA and or SCSIB backplane board connector s A backplane board connector that is not attached to the RAID controller card will use the integrated SCSI controller or optional integrated RAID controller if it is attached to the riser board o Ifa cable is connected to the SCSIB backplane board connector the SCSI backplane daughter card must be installed to activate the 2 4 split configuration Otherwise the system will display an error message See Figure A 6 to locate the connectors on the SCSI backplane board Installing a SCSI Hard Drive NOTICE When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installe
6. Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Options 14 Close the system See Closing the System 15 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly If the tests run successfully an expansion card may be conflicting with the diskette drive logic or an expansion card may be faulty Continue to the next step If the tests fail see Getting Help 17 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 18 Open the system See Opening the System 19 Reinstall one of the expansion cards you removed in step 13 See Installing an Expansion Card in Installing System Options 20 Close the system See Closing the System 21 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 23 Repeat step 17 through step 23 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail If the problem is not resolved see Getting Help Troubleshooting an Optical Drive Problem System cannot read data from a CD in an optical drive Optical drive indicator does not blink during boot Action
7. See Installing Memory Modules in Installing System Options 9 Close the system See Closing the System 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 11 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed does not match the system memory setting then perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System K NOTE Several configurations for the memory modules exist see Installing Memory Modules in Installing System Options c Swap the memory modules in bank 1 with a working pair of modules of the same size speed and rank See Installing Memory Modules in Installing System Options d Close the system See Closing the System e Reconnect the system to its electrical outlet and turn on the system and attached peripherals f As the system boots observe the monitor screen and the indicators on the keyboard 12 Perform the following steps a Turn off the system and attached peripherals and disconnect the system from its electrical outlet b Open the system See Opening the System c Repeat step c through step f in step 11 for each memory module installed If the problem persists see Getting Help Troubleshootin
8. Guide System Board Connectors See Figure A 3 and Table A 2 for the location and description of system board connectors Figure A 3 System Board Connectors FAN_6 FAN_2U_6 FAN_5 RAC_CONN RISER_CONN_PCI PARALLEL BATTERY RAID_KEY PASSWD DIMM 3A DIMM 3B NVRAM_CLR DIMM 2A DIMM 2B RISER_CONN_1 DIMM 1A r tal DIMM 1B PSU2_CONN Jal i PSU1_CONN PROC_2 PROC_1 Table A 2 System Board Connectors Connector Description BATTERY FAN_n Cooling fans 1 optional microprocessor 2 2 3 4 microprocessor 1 5 2U_6 system fans RAD KEY NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide Expansion Card Riser Board Components and PCI Buses Figure A 4 shows the components on the PCI X expansion card riser board including the expansion card slots and buses Table 6 1 lists the PCI bus and operating speed for each expansion card slot Figure A 5 shows the components on the optional PCI X PCle expansion card riser board including the expansion card slots and buses Table 6 2 lists the PCI bus and operating speed for each expansion card slot Figure A 4 PCI X Expansion Card Riser Board Components SCSI B RAID memory connector connector slot 3 PCI X RAID battery cable connector slot 2 PCI X slot 1 SCSIA PCI X connector PCI connector to system
9. Hard disk controller failure Hard disk read failure Causes Corrective Actions Faulty optical diskette drive subsystem See Troubleshooting a Diskette Drive Troubleshooting or hard drive subsystem faulty system an Optical Drive and Troubleshooting SCSI Hard Drives in Troubleshooting Your System Memory modules installed are not the same type and size in all banks faulty memory module s Ensure that all banks contain memory modules of the same type and size and that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System OS Install Mode is enabled in the Disable OS Install Mode in the System Setup program See System Setup program Using the System Setup program in the User s Guide Loose or improperly connected mouse See Troubleshooting the Mouse and Troubleshooting the or keyboard cable faulty mouse or Keyboard in Troubleshooting Your System keyboard Remote BIOS update attempt failed IDE CD ROM Controller option is enabled in the System Setup program but the optical drive is not detected Retry the BIOS update If problem persists see Getting Help the system does not have an optical drive disable the DE CD ROM Controller option in the System Setup program See Using the System Setup program in the User s Guide the system has an optical drive ensure that it is properly connected See Troubleshooti
10. IRQ simultaneously To avoid this type of conflict see the documentation for each PCI device for specific IRQ requirements Table 3 1 lists the IRQ assignment defaults Table 3 1 IRQ Assignment Defaults IRQ Line Assignment System timer Keyboard controller IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 1RQ13 IRQ14 IRQ15 Back to Contents Page Back to Contents Page Running System Diagnostics Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Advanced Testing Options Error Messages If you experience a problem with your system run the diagnostics before calling for technical assistance The purpose of the diagnostics is to test your system s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use diagnostics test results to help you solve the problem Using Server Administrator Diagnostics To assess a system problem first use the online Server Administrator diagnostics If you are unable to identify the problem then use the system diagnostics To access the online diagnostics log into the Server Administrator home
11. Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE To avoid possible data loss back up all data on the hard drives before changing the mode of operation of the integrated SCSI controller from SCSI to RAID 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Open the system See Opening the System in Troubleshooting Your System 4 Push the ejectors on the RAID memory module connector down and outward to allow the memory module to be inserted into the connector See Figure 7 3 See Figure A 4 or Figure A 5 to locate the RAID memory module connector on the expansion card riser board 5 Align the memory module s edge connector with the alignment key and insert the memory module in the connector See Figure 7 3 The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way K NOTE The RAID controller memory module must be a 256MB registered DDR2 PC3200 memory module rated to run at 400 MHz or faster 6 Press on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector Figure 7 3 Installing the RAI D Controller Memory Module memory module c
12. Page Finding Software Solutions Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by Improper installation or configuration of an application Application conflicts Input errors Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer s recommended procedures If a problem occurs after you install the software you might need to troubleshoot your software application and your system See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information K NOTE If all of the system diagnostic tests complete successfully then the problem is most likely caused by the software and not the hardware Before You Begin 1 Scan the software media with antivirus software Read the software documentation before you run the installation utility Be prepared to respond to prompts from the installation utility The installation utility may require you to enter information about your system such as how the operating system is configured and the type of peripherals that are connected to the system Have this information available before running the installation utility Troubleshooting Errors and Conflicts While configuring and running software problems might occur that are c
13. See Table 2 3 If the drive has been online the drive status indicator will blink green two times a second as the drive is powered down When all indicators are off the drive is ready for removal See your operating system documentation for more information on taking the hard drive offline 3 Open the hard drive carrier handle to release the drive See Figure 7 1 4 Slide the hard drive out until it is free of the drive bay See Figure 7 1 If you are permanently removing the hard drive install a blank insert 5 Replace the bezel See Replacing the Bezel in Troubleshooting Your System Optical and Diskettes Drives An optional optical drive and an optional diskette drive are mounted on trays that slide in the front panel and connect to the controllers on the system board through the SCSI backplane board Removing the Optical Drive or Diskette Drive Tray A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Remove the bezel See Removing the Bezel in Troubleshooting Your System 3 Open the system See Opening the System in Troubleshooting Your System 4 T
14. See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Disconnect all expansion card cables 4 Remove the expansion card cage See Removing the Expansion Card Cage 5 Position the expansion card cage so that the riser board lies horizontally on your work surface 6 Release the expansion card a Open the expansion card latch See Figure 6 4 b Grasp the expansion card by its top corners and carefully remove it from the expansion card connector 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Replace the expansion card cage See Replacing the Expansion Card Cage 9 Reconnect all expansion card cables 10 Close the system See Closing the System in Troubleshooting Your System System Memory The six memory module sockets can accommodate from 256 MB to 16G
15. board connector to system board Figure A 5 shows the components on the optional PCI X PCle expansion card riser board including the expansion card slots and buses Table 6 2 lists the PCI bus and operating speed for each expansion card slot Figure A 5 Optional PCI X PCI e Expansion Card Riser Board Components SCSI B RAID memory connector connector slot 3 PCI X RAID gue slot 2 on PCle x8 lane connector slot 1 PCle x4 lane SCSIA connector connector to PCI connector to system board system board SCSI Backplane Board Connectors Figure A 6 shows the location of the connectors on the SCSI backplane board Figure A 6 SCSI Backplane Board Components SCSI channel B connector tape drive power connector diskette drive connector SCSI channel A connector optical drive connector control panel connector SCSI slot5 daughter card slot4 connector slot 0 front connector to connector to system board system board Disabling a Forgotten Password The system s software security features include a system password and a setup password which are discussed in detail in Using the System Setup Program in the User s Guide The password jumper enables these password features or disables them and clears any password s currently in use NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off
16. device driver Defective SCSI controller Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See 10 your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Remove the tape cartridge you were using when the problem occurred and replace it with a tape cartridge that you know works Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly See the documentation that came with your tape drive Reinstall the tape backup software as instructed in the tape backup software documentation Ensure that the tape drive s interface DC power cable is connected to the tape drive and SCSI controller card Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated based on the interface cable used to connect the drive See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination Run the appropriate online diagnostics tests See Using Server Administrator Diagnostics in Running System Diagnostics Open or remove the bezel See Removing the Bezel Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Openin
17. in Figure 6 4 is for reference only 7 Open the expansion card guide latch and remove the filler bracket See Figure 6 4 8 Install the expansion card a Ifthe expansion card is full length align its front edge with the front card guide See Figure 6 4 b Position the expansion card so that the card edge connector aligns with the expansion card connector on the expansion card riser board c Insert the card edge connector firmly into the expansion card connector until the card is fully seated d When the card is seated in the connector close the expansion card latch See Figure 6 4 Figure 6 4 Installing an Expansion Card card edge connector expansion card connector expansion card front card guide expansion card guide latch 9 Replace the expansion card cage See Replacing the Expansion Card Cage 10 Reconnect all expansion card cables including those for the new card See the documentation that came with the card for information about its cable connections K NOTE If the expansion card you are installing is of a different operating speed as the card already installed on the same PCI bus all expansion cards on that bus will operate at the slower speed 11 Close the system See Closing the System in Troubleshooting Your System Removing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system
18. instructions for replacing those drive devices SCSI Interface Cables SCSI interface connectors are keyed for correct insertion Keying ensures that the pin 1 wire in the cable connects to pin 1 in the connectors on both ends When you disconnect an interface cable take care to grasp the cable connector rather than the cable itself to avoid stress on the cable SCSI Configuration I nformation Although SCSI devices are installed in essentially the same way as other devices their configuration requirements are different To configure an external SCSI device follow the guidelines in the following subsections SCSI ID Numbers Each device attached to a SCSI host adapter must have a unique SCSI ID number from 0 to 15 Set the tape SCSI ID using the jumper and switch settings on the drive to prevent conflict with any other device IDs on the bus For default SCSI ID settings refer to the tape drive documentation K NOTE There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number Device Termination SCSI logic requires that termination be enabled for the two devices at opposite ends of the SCSI chain and disabled for all devices in between For internal SCSI devices termination is configured automatically For external SCSI devices you should disable termination on all devices and use terminated cables See the documentation provided with any optional SCSI devi
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20. the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully the problem is not related to video hardware See Finding Software Solutions If the tests fail see Getting Help Troubleshooting the Keyboard Problem System message indicates a problem with the keyboard Keyboard is not functioning properly Action 1 Ensure that the keyboard is properly connected to the system 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 3 Press each key on the keyboard and examine the keyboard and its cable for signs of damage 4 Swap the faulty keyboard with a working keyboard If the problem is resolved replace the faulty keyboard See Getting Help If the problem is not resolved see Getting Help Troubleshooting the Mouse Problem 1 System message indicates a problem with the mouse Mouse is not functioning properly Action 1 Ensure that the mouse is properly connected to the system 2 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the test fails continue to the next step 3 Examine the mouse and its cable for signs of damage If the mouse is not damaged go to step 5 If the mouse is damaged continue to the next step 4 Swap the faulty mouse w
21. the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Lift up the memory module shroud 4 Remove the jumper plug from the password jumper See Figure A 2 to locate the password jumper labeled PASSWD on the system board 5 Close the system See Closing the System in Troubleshooting Your System 6 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug still removed the system disables the new password s the next time it boots 7 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 8 Open the system See Opening the System in Troubleshooting Your System 9 Install the jumper plug on the password jumper 10 Lower the memory module shroud 11 Close the system See Closing the System in Troubleshooting Your System 12 Reconnect your system and peripherals to their electrical outlets and turn on the system 13 Assign a new system and or setup password To assign a new password using the System Setup progra
22. the two left latches until the release tab securely snaps into its securing slot Figure 6 10 Installing the Rear Fan Tray fan tray alignment slot latches 2 alignment pin alignment hole on system board alignment tab i release tab on chassis wall 10 Replace the two rear system fans See Replacing a Cooling Fan 11 Close the system See Closing the System in Troubleshooting Your System 12 Reconnect the system and peripherals to their power sources and turn them on 13 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware See Using the System Setup Program in your User s Guide See the RAC card documentation for information on configuring and using the RAC card Back to Contents Page Back to Contents Page Installing Drives Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide SCSI Interface Cables SCSI Configuration Information External SCSI Tape Drive SCSI Hard Drives Optical and Diskettes Drives Activating the Integrated RAID Controller Installing a RAID Controller Card Installing a SCSI Backplane Daughter Card Configuring the Boot Device Your system contains up to six 1 inch SCSI hard drives An optional optical drive and an optional diskette drive are mounted on separate trays that slide into the front panel and SCSI backplane board This section contains
23. this program with other systems may cause invalid results or error messages In addition use only the program that came with your system or an updated version of that program From the Utility Partition 1 As the system boots press lt F10 gt during POST 2 From the utility partition main menu under Run System Utilities select Run System Diagnostics From the Diagnostics Diskettes 1 Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD See Using the Dell OpenManage Server Assistant CD in your User s Guide for information on creating the diskettes 2 Insert the first diagnostics diskette 3 Reboot the system If the system fails to boot see Getting Help When you start the system diagnostics a message is displayed stating that the diagnostics are initializing Next the Diagnostics menu appears The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics GZ NOTE Before you read the rest of this section start the system diagnostics so that you can see the utility on your screen System Diagnostics Testing Options To select an option from the Diagnostics menu highlight the option and press lt Enter gt or press the key that corresponds to the highlighted letter in the option Table 4 1 provides a brief explanation of testing options Table 4 1 System Diagnostics Testing Options Testing Option Function Quick Tests Performs a quick
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27. B of registered ECC PC2 3200 DDR 2 400 memory The memory sockets are located on the system board under the memory module shroud adjacent to the power supply bays See Figure A 3 You can upgrade the system memory by installing combinations of 256 512 MB 1 GB 2 GB and 4 GB when available registered memory modules You can purchase memory upgrade kits from Dell K NOTE The memory modules must be PC2 3200 compliant NOTICE If you remove your original memory modules from the system during a memory upgrade keep them separate from any new memory modules that you may have even if you purchased the new memory modules from Dell Use only registered ECC DDR II memory modules The memory module sockets are arranged in three banks on two channels A and B The memory module banks are identified as follows Bank 1 DIMM1_A and DIMM1_B 1 Bank 2 DIMM2_A and DIMM2_B 1 Bank 3 DIMM3_A and DIMM3_B General Memory Module Installation Guidelines If only one memory module is installed it must be a 256 MB module installed in socket DIMM_1A If two or more memory modules are installed they must be installed in pairs of matched memory size speed and technology The system supports both single ranked and dual ranked memory modules Memory modules marked with a 1R are single ranked and modules marked with a 2R are dual ranked If you install both single ranked and dual ranked memory modules the dual ranked memory modules must
28. CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 10 Ti Try using a different CD that you know works properly Enter the System Setup program and ensure that the drive s IDE or SCSI controller is enabled See Using the System Setup Program in the User s Guide Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open or remove the bezel See Removing the Bezel Turn off the system and attached peripherals and disconnect the system from the electrical Open the system See Opening the System Ensure that the optical drive interface cable is securely connected to the optical drive and to the controller Ensure that a power cable is properly connected to the drive Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem is not resolved see Getting Help Troubleshooting an External SCSI Tape Drive Problem Defective tape drive Defective tape cartridge Missing or corrupted tape backup software or tape drive
29. Close the system See Closing the System in Troubleshooting Your System As the system boots it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program 16 Press lt F2 gt to enter the System Setup program and check that the processor information matches the new system configuration See your User s Guide for instructions about using the System Setup program 17 Run the system diagnostics to verify that the new processor operates correctly See Running System Diagnostics for information about running the diagnostics and troubleshooting processor problems System Battery The system battery is a 3 0 volt V coin cell battery Replacing the System Battery CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge CAUTION There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See your System Information Guide for additional information 1 Turn off the system including any attached peripherals and disconnect the system from the electr
30. Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Introduction Indicators Messages and Codes Finding Software Solutions Running System Diagnostics Troubleshooting Your System Installing System Options Installing Drives Getting Help umpers and Connectors 1 0 Connectors Notes Notices and Cautions K NOTE A NOTE indicates important information that helps you make better use of your computer NOTICE A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem A CAUTION A CAUTION indicates a potential for property damage personal injury or death Abbreviations and Acronyms For a complete list of abbreviations and acronyms see the Glossary in the User s Guide Information in this document is subject to change without notice 2004 Dell Inc All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex PowerApp PowerEdge PowerConnect PowerVault DellNet Axim and Latitude are trademarks of Dell Inc Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary inte
31. Figure B 3 PS 2 Compatible Keyboard and Mouse Connector Pin Numbers Table B 3 Keyboard and Mouse Connector Pin Assignments a Defi nition KBDATA or MFDATA Keyboard data or mouse data Video Connector You can attach a VGA compatible monitor to the system s integrated video controller using a 15 pin high density D subminiature connector on the system front or back panel Figure B 4 illustrates the pin numbers for the video connector and Table B 4 defines the pin assignments for the connector K NOTE Installing a video card automatically disables the system s integrated video controller Figure B 4 Video Connector Pin Numbers 10 ORS 6 15 11 Table B 4 Video Connector Pin Assignments COPES TES Pin Signal 1 O Definition fo eav _ _ fren fo foren vio fawwe Jo ave video poc date oto Monitor detect cata Fasc fo horizontal synchronization vse fo verca synchronization _ USB Connectors The system s USB connectors support USB compliant peripherals such as keyboards mice and printers and may also support USB compliant devices such as diskette drives and optical drives Figure B 5 illustrates the pin numbers for the USB connector and Table B 5 defines the pin assignments for the connector NOTICE Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or 5 V Attaching devices that exceed
32. Press the battery straight down into the connector until it snaps into place 7 Lower the memory airflow shroud 8 Close the system See Closing the System in Troubleshooting Your System 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Enter the System Setup program to confirm that the battery is operating properly See Using the System Setup Program in the User s Guide 11 Enter the correct time and date in the System Setup program s Time and Date fields 12 Exit the System Setup program 13 To test the newly installed battery turn off the system and disconnect it from the electrical outlet for at least an hour 14 After an hour reconnect the system to its electrical outlet and turn it on 15 Enter the System Setup program and if the time and date are still incorrect see Getting Help for instructions on obtaining technical assistance Installing an Optional RAC Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Remove th
33. System in Troubleshooting Your System Press lt F2 gt to enter the System Setup program and check the System Memory setting on the main System Setup screen The system should have already changed the value to reflect the newly installed memory If the value is incorrect one or more of the memory modules may not be installed properly Repeat step 1 through step 10 of this procedure checking to ensure that the memory modules are firmly seated in their sockets Run the system memory test in the system diagnostics See Running System Diagnostics Removing Memory Modules CAUTI ON Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product I nformation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Lift up the memory module shroud 3 Locate the memory module sockets See Figure A 3 4 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket See Figure 6 5 5 Lower the memory module shroud 6 Close the system See Closing the System in Troubleshooting Your System Processors It is possible to upgrade your processor s to take advantage of future options in speed and functionality Each processor and its associated internal cache
34. alled or missing System E10F3 LOG DISABLE BIOS disabled logging errors Check the SEL for details on the errors BIOS E13F2 Faulty or improperly installed expansion card faulty See Troubleshooting Expansion Cards in Troubleshooting Your System CHECK system board E13F4 PCI PARITY E13F5 PCI SYSTEM E13F8 CPU BUS INIT Faulty or improperly installed microprocessor or See Troubleshooting the Microprocessors in Troubleshooting Your system board System If the problem persists see Getting Help E13F8 CPU BUS Faulty system board See Getting Help PARITY E13F8 CPU MCKERR Machine check error faulty or improperly installed See Troubleshooting the Microprocessors in Troubleshooting Your microprocessor faulty system board System E13F8 ty system board See Getting Help HOST TO PCI B E13F8 faulty system board E1580 Faulty system board See Getting Help E20F1 OS HANG Operating system watchdog timer timed out Restart your system If the problem persists see your operating system documentation EFFFO RAC ERROR Remote access controller firmware failure faulty See Getting Help system board EFFF1 BIOS error Update the BIOS firmware see Getting Help EFFF2 BP ERROR Faulty or improperly installed backplane board Ensure that the interface cables are securely connected to the backplane board see Installing Drives If the problem persists se
35. an External SCSI Tape Drive Troubleshooting SCSI Hard Drives Troubleshooting an Integrated RAID Controller Troubleshooting a RAID Controller Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors eeeeeeooeeoee e0eeeeeeooee Safety First For You and Your System To perform certain procedures in this document you must remove the system cover and work inside the system While working inside the system do not attempt to service the system except as explained in this guide and elsewhere in your system documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Start Up Routine Look and listen during the system s start up routine for the indications described in Table 5 1 Table 5 1 Start Up Routine Indications Look listen for A status or error message displayed on the front panel LCD See LCD Status Messages in Indicators Messages and Codes An error message displayed on the monitor See System Messages in Indicators Codes and Messages A series of beeps emitted by the system See System Beep Codes in Indicators Codes and Messages Alert messages from the systems management
36. and install or replace system components Systems management software documentation describes the features requirements installation and basic operation of the software 1 Operating system documentation describes how to install if necessary configure and use the operating system software Documentation for any components you purchased separately provides information to configure and install these options Updates are sometimes included with the system to describe changes to the system software and or documentation K NOTE Always read the updates first because they often supersede information in other documents Release notes or readme files may be included to provide last minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your system does not perform as expected a number of tools are provided to help you For more information on these help tools see Getting Help Back to Contents Page Back to Contents Page Indicators Messages and Codes Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Indicators on the Optional Bezel Front Panel Indicators and Features SCSI Hard Drive Indicator Codes Back Panel Indicators and Features Power Indicator Codes NIC Indicator Codes LCD Status Mes
37. ard Programs and versions See your operating system documentation to determine the contents of the system s start up files If possible print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Dell Contact Numbers To contact Dell electronically you can access the following websites www dell com support dell com technical support premiersupport dell com technical support for educational government healthcare and medium large business customers including Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use contact a local or an international operator Department Name or Service Area Area Codes Website and E Mail Address Local Numbers and Toll Free Numbers Country City International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina Buenos Aires International Access Code 00 Country Code 54 City Code 11 Aruba
38. ation Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge To operate the SCSI backplane in a 2 4 split backplane configuration you must install a daughter card 1 6 Unpack the SCSI backplane board daughter card kit Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Disconnect the control panel cable from its backplane connector See Figure 7 6 The SCSI backplane daughter card connector and card guide are located in the compartment below the control panel cable The daughter card fits between the sides of the card guide To install the daughter card in the card guide and to connect it to the backplane connector performing the following steps a Ensure that the retention lever is in the open position b Hold the daughter card by its edges with the card connector facing the SCSI backplane board and the card s retention peg facing the retention lever See Figure 7 6 c Lower the card into the card guide d Close the retention lever to slide the daughter card into the SCSI backplane connector and lock the card into place See Figure 7 6 Reconnect the control panel cable to its backplane connector See Figure 7 6 Figure 7 6 Installing a SCSI Backplane Daughter Card control panel cable p control panel cab
39. aused by input errors application conflicts and or IRQ assignment conflicts The problems are sometimes indicated by error messages Error messages are generated by system hardware or software Indicators Messages and Codes provides information about error messages that are hardware based If you receive an error message that is not listed see your operating system or software program documentation for troubleshooting information Input Errors Pressing a specific key or set of keys at the wrong time may produce unexpected results See the documentation that came with the software application to ensure that the values or characters you are entering are valid Ensure that your operating system is configured properly to run the application Remember that whenever you change the parameters of the operating system the changes can conflict with an application s operating requirements After you configure the operating system you may need to reinstall or reconfigure a software application so that it can run properly in its new environment Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system Device drivers can also create application errors If application errors occur see your application device driver or operating system documentation for troubleshooting information IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device but they cannot use an
40. be installed in bank 1 regardless of capacity K NOTE Dual rank memory modules with less capacity take precedence over single ranked memory modules with greater capacity If bank 2 contains dual ranked memory modules then bank 3 must be unpopulated 1 Dual ranked memory modules are not supported in bank 3 Spare Bank Support If six memory modules of the same size are installed the memory modules in bank 3 DIMM3_A and DIMM3_B can function as a spare bank The following restrictions apply when configuring memory for spare bank support 1 All six memory modules must be single rank modules All six memory modules must have the same capacity Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in bank 1 and bank 2 and no memory modules are installed in bank 3 Table 6 3 and Table 6 4 show examples of different memory configurations Table 6 4 lists the various allowable combinations of single and dual ranked memory modules Table 6 3 Sample Memory Configurations Total Memory DI MM_1A DI MM_1B DI MM_2A DI MM_2B DI MM_3A DIMM_3B rone none Single Rank Single Rank Single Rank Dual Rank Dual Rank Dual Rank Installing Memory Modules CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See y
41. cator Codes The power button on the front panel controls the power input to the system s power supplies The power indicator can provide information on power status See Figure 2 1 Table 2 5 lists the power button indicator codes Table 2 5 Power Button I ndicator Codes Indicator Indicator Code Indicates that power is supplied to the system and the system is operational Indicates that no power is supplied to the system ng Indicates that power is supplied to the system but the system is in a standby state For more information on standby states see your operating system documentation Redundant Power Supply Indicator Codes The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred See Figure 2 4 Table 2 6 lists the power supply indicator codes Figure 2 4 Redundant Power Supply I ndicators power supply status indicator power supply fault indicator AC line status indicator Table 2 6 Power Supply Indicator Codes Indicator Indicator Code Green indicates that the power supply is operational Fault Red indicates a problem with the power supply fan failure voltage error etc Green indicates that power is present at the power supply and that the system is connected to a power source NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link sta
42. ce you purchase for information on disabling termination External SCSI Tape Drive This subsection describes how to configure and install an external SCSI tape drive Installing an External SCSI Tape Drive NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Prepare the tape drive for installation Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and controller card if applicable and compare the jumper and switch settings with those in the drive documentation See SCSI Configuration Information for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for your system s configuration 3 Connect the tape drive s interface cable to the external SCSI connector on the controller card 4 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 5 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive Installing an Internal SCSI Tape Drive NOTICE See Protecting Against Electrostatic Discharge in the safety instructions in your Product Information Guide 1 Turn off the system including any attached pe
43. cessor VRM is faulty These messages are not applicable to this system unsupported improperly installed or missing E0276 MISMATCH VRM n E0280 MISSING VRM n E0319 PCI OVER Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CURRENT E0412 RPM FAN n Specified cooling fan is faulty improperly installed See Troubleshooting a Fan in Troubleshooting Your System or missing E0780 MISSING CPU 1 Microprocessor is not installed in socket PROC_1 Install a microprocessor in socket PROC_1 see Processors in Installing System Options To identify microprocessor socket PROC_1 see Figure A EO7FO CPU IERR Faulty or improperly installed microprocessor See Troubleshooting the Microprocessors in Troubleshooting Your System E07F1 TEMP CPU n Specified microprocessor is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your HOT temperature range and has halted operation System If the problem persists ensure that the microprocessor heat sinks are properly installed see Processors in Installing System Options E07F4 POST CACHE Faulty or improperly installed microprocessor See Troubleshooting the Microprocessors in Troubleshooting Your System EO7F4 POST CPU REG E07F4 POST CPU SMI SMI handler failed to initialize faulty system board See Getting Help EO7FA TEMP CPU n Specified microprocessor is out
44. ch mode to SCSI press any other key to disable both channels Press Y to confirm the change press any other key to cancel Warning Firmware is out of date please update Firmware error Update the firmware See Getting Help Warning No microcode update loaded for processor BIOS error Update the BIOS firmware See Getting Help X Write fault Faulty diskette optical diskette drive See Troubleshooting a Diskette Drive Troubleshooting assembly hard drive or hard drive an Optical Drive and Troubleshooting SCSI Hard Drives Write fault on selected drive subsystem in Troubleshooting Your System NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide System Beep Codes If an error that cannot be reported on the screen occurs during POST the system may emit a series of beeps that identifies the problem K NOTE If the system boots without a keyboard mouse or monitor attached the system does not issue beep codes related to those peripherals If a beep code is emitted write down the series of beeps and then look it up in Table 2 10 If you are unable to resolve the problem by looking up the meaning of the beep code use system diagnostics to identify the possible cause If you are still unable to resolve the problem see Getting Help A CAUTION Only trained service technicians are autho
45. check of the system Select Test All Devices and then select Quick Tests This option runs device tests that do not require user interaction Use this option to quickly identify the source of your problem Test One Device Tests a particular device Extended Tests Performs a more thorough check of the system Select Test All Devices and then select Extended Tests Advanced Testing Checks a particular area of the system Information and Displays test results Results Program Options Sets various test parameters Device Displays an overview of the devices in the system Configuration Exit to MS DOS Exits the diagnostics and returns to the System Util Using the Advanced Testing Options When you select Advanced Testing from the Diagnostics menu the main screen of the diagnostics appears and displays the following information Two lines at the top of the screen identify the diagnostics utility the version number and the system s service tag number The left side of the screen under Device Groups lists the diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu Press the up or down arrow keys to highlight a particular device group Press the left or right arrow keys to select the options on the menu As you move from one menu option to another a brief explanation of the highlighted option appears at the bottom of the screen The right side of the screen unde
46. d carrier s shield spring and make it unusable NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel See Removing the Bezel in Troubleshooting Your System 2 Open the hard drive carrier handle See Figure 7 1 Figure 7 1 Installing a SCSI Hard Drive hard drive carrier handle NOTICE Do not insert a hard drive carrier and attempt to lock its handle next to a partially installed carrier Doing so can damage the partially installed carrier s shield spring and make it unusable Ensure that the adjacent drive carrier is fully installed 3 Insert the hard drive carrier into the drive bay See Figure 7 1 4 Close the hard drive carrier handle to lock it in place 5 Replace the bezel See Replacing the Bezel in Troubleshooting Your System 6 Install any required SCSI device drivers See Installing and Configuring SCSI Drivers in the User s Guide for information 7 Ifthe hard drive is new run the SCSI controllers test in system diagnostics Removing a SCSI Hard Drive NOTICE Not all operating systems support hot plug drive installation See the documentation supplied with your operating system 1 Remove the bezel See Removing the Bezel in Troubleshooting Your System 2 Take the hard drive offline and wait until the SCSI hard drive indicator codes on the drive carrier signal that the drive may be removed safely
47. e General Memory Module Installation Guidelines in Installing System Components Incorrect configuration settings in System Setup program improperly installed hard drive or loose interface or power cable faulty hard drive controller subsystem I O parity interrupt at address Invalid configuration information please run SETUP program Invalid NVRAM configuration allocated resource re Invalid SCSI configuration SCSI cable detected on connector SCSIB of SCSI backplane daughter card not present the Keyboard controller failure Keyboard clock line failure Keyboard data line failure Keyboard failure Keyboard stuck key failure Memory address line failure at address read value expecting value Memory double word logic failure at address value expecting value Memory high address line failure to end address Memory high data line failure at end address Memory odd even logic failure at end address Memory write read failure at address read value expecting value Memory parity failure at start address to end address Memory parity error at address No boot device available No boot sector on hard disk No PXE capable device available No timer tick interrupt Not a boot diskette PCI BIOS failed to install PCIe Degraded Link Width Error Embedded Bus nn Dev nn Funcn Expected Link Width is n Actua
48. e Getting Help NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s Guide US E13F8 Faulty or improperly installed memory module See Troubleshooting System Memory in Troubleshooting Your System CONTROLLER Solving Problems Described by LCD Status Messages When a single message appears on the status LCD locate the code in Table 2 8 and perform the suggested corrective action The code on the LCD can often specify a very precise fault condition that is easily corrected For example if the code 0780 MISSING CPU 1 appears you know that a microprocessor is not installed in socket 1 In contrast you might be able to determine the problem if multiple related errors occur For example if you receive a series of messages indicating multiple voltage faults you might determine that the problem is a failing power supply Removing LCD Status Messages For faults associated with sensors such as temperature voltage fans and so on the LCD message is automatically removed when that sensor returns to a normal state For example if temperature for a component goes out of range the LCD displays the fault when the temperature returns to the acceptable range the message is removed from the LCD For other faults you must take action to remove the message from the display Clear the SEL You can perform this task remotely but you will lose t
49. e Troubleshooting System Cooling Problems in Troubleshooting Your eee System E0212 VOLT vorr 33 e 3 System power supply is out of acceptable voltage See Troubleshooting Power Suppli in Troubleshooting Your System range faulty or improperly installed power supply E0212 VOLT 5 E0212 VOLT vori e E0212 Faulty battery faulty system board See Troubleshooting the System Battery in Troubleshooting Your System E0212 VOLT BP 12 Backplane board is out of acceptable voltage Ensure that the power cables are securely connected to the backplane range board see Installing Drives If the problem persists see E0212 VOLT BP 3 3 Troubleshooting Power Supplies in Troubleshooting Your System E0212 VOLT BP 5 E0212 OLT CPU VRM Microprocessor VRM voltage is out of acceptable range faulty or improperly installed microprocessor VRM faulty system board This message is not applicable to this system E0212 VOLT NIC 1 8V Integrated NIC voltage is out of acceptable range faulty or improperly installed power supply faulty See Troubleshooting Power Supplies in Troubleshooting Your System E0212 OLT NIC 2 5V system board E0212 VOLT PLANAR System board is out of acceptable voltage range REG faulty or improperly installed system board E0276 Specified micropro
50. e returned in the original or equivalent packing materials You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect on delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently Remember to fill out the Diagnostics Checklist If possible turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer system itself Ensure that the system documentation is available A CAUTION Before servicing any components inside your computer see your Product I nformation Guide for important safety information Diagnostics Checklist Name Date Address Phone number Service Tag bar code on the back of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Peripherals Expansion cards Are you connected to a network Yes No Network version and network c
51. e two system fans See Removing a Cooling Fan 4 Remove the fan tray a Press the fan tray release tab See Figure 6 8 b Lift the fan tray straight up and out of the system Figure 6 8 Removing the Rear Fan Tray fan tray release tab 5 Remove the plastic filler plug from the system back panel See Figure 6 9 6 Angle the RAC card so that its NIC connector inserts through the back panel RAC card opening and then straighten the card Figure 6 9 Installing a RAC Card RAC card filler plug RAC card connector front standotts 2 back standotts 2 7 Align the front edge of the RAC card with the two front plastic standoffs adjacent to the RAC system board connector and press down the front of the card until it is fully seated See Figure 6 9 When the front of the card is fully seated the two front plastic standoffs snap over the front edge of the card 8 Align the back edge of the RAC card with the two back plastic standoffs and press down the back of the card until it is fully seated See Figure 6 9 When the back of the card is fully seated the two back plastic standoffs snap over the back edge of the card 9 Replace the back fan tray a Align the fan tray alignment slot with the alignment tab on the side of the chassis wall See Figure 6 10 b Align the alignment pin on the bottom of the fan tray with the alignment hole on the system board c Slide the fan tray straight down d Press
52. egin Before attempting to remove or install a drive while the system is running see the RAID documentation and ensure that the system is configured correctly to support hot pluggable drive removal and insertion SCSI hard drives are supplied in special drive carriers that fit in the hard drive bays K NOTE You should only use drives that have been tested and approved for use with the SCSI backplane board You may need to use different programs than those provided with the operating system to partition and format SCSI hard drives See Installing and Configuring SCSI Drivers in the User s Guide for information and instructions NOTICE Do not turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure When you format a high capacity SCSI hard drive allow enough time for the formatting to complete Long format times for these drives are normal For example an exceptionally large drive can take over an hour to format SCSI Backplane Board Configuration The hard drive bays provide space for up to six 1 inch SCSI hard drives The hard drives connect to a controller on the system board or a RAID controller card through the SCSI backplane board The system provides several options for hard drive configurations 1 SCSI backplane daughter card o 1x6 configuration without the SCSI backplane daughter card installed o 2 4 split configuration with the SCSI backplane daughter card installed See
53. en the system See Opening the System c Reinstall one of the expansion cards d Close the system See Closing the System e Run the appropriate diagnostic test If the tests fail see Getting Help Troubleshooting the Microprocessors Problem Error message indicates a processor problem Front panel status LCD indicates a problem with the processors or system board A heat sink is not installed for each processor Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostics test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Ensure that each processor and heat sink are properly installed See Processors in Installing System Options 5 Close the system See Closing the System 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 7 Run the appropriate online diagnostic test If the tests fail or the problem persists continue to the next step 8 Turn off the system and attached periph
54. erals and disconnect the system from the electrical outlet 9 Open the system See Opening the System 10 Remove processor 2 leaving only processor 1 installed See Processors in Installing System Options To locate the processors see Figure A 3 If only one processor is installed see Getting Help 11 12 13 14 15 16 a 18 19 20 21 22 23 Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals Run the appropriate online diagnostic test If the tests complete successfully go to step 19 Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Replace processor 1 with another processor of the same capacity See Processors in Installing System Options Close the system See Closing the System Run the appropriate online diagnostic test If the tests complete successfully replace processor 1 See Getting Help Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Reinstall the processors that you removed in step 10 See Processors in Installing System Options Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached periphera
55. ety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Open or remove the bezel See Removing the Bezel 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System 5 Ensure that each expansion card is firmly seated in its connector See Installing an Expansion CardCard in Installing System Options 6 Close the system See Closing the System 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists go to the next step 8 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 9 Open the system See Opening the System 10 Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Options 11 Close the system See Closing the System 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached peripherals and disconnect the system from the electrical outlet b Op
56. g a Diskette Drive Problem Error message indicates a diskette drive problem Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Enter the System Setup program and verify that the diskette drive is configured correctly See Using the System Setup Program in the User s Guide 2 Open or remove the bezel See Removing the Bezel 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 4 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 5 Open the system See Opening the System 6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board 7 Ensure that a power cable is properly connected to the drive 8 Close the system See Closing the System 9 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly 11 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 12 Open the system See Opening the System 13
57. g the System Ensure that the SCSI controller card is firmly seated in its connector See Installing an Expansion Card in Installing System Options 11 Close the system See Closing the System 12 Reconnect the system to the electrical outlet and turn on the system including attached peripherals 13 If the problem is not resolved see the documentation for the tape drive for additional troubleshooting instructions 14 If you cannot resolve the problem see Getting Help for information on obtaining technical assistance Troubleshooting SCSI Hard Drives Troubleshooting a SCSI Hard Drive System With a SCSI Backplane Problem Device driver error Hard drive not recognized by the system Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge NOTICE This procedure can destroy data stored on the hard drive Before you continue back up all files on the hard drive 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics For information about testing the controller see the SCSI or RAID documentation If the tests fail continue to the next step 2 If the integrated SCSI host adapter control
58. gure A 5 Table 6 2 lists the PCI bus and operating speed for the optional PCI X PCl e riser board expansion card slots The three expansion card slots are on separate buses Table 6 2 Optional PCI X PCI e Riser Board Expansion Slot Speeds Operating Speed 2GB per second 4GB per second 33 66 or 100 MHz NOTE Slot 3 supports half length expansion cards only Installing an Expansion Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System in Troubleshooting Your System 4 Disconnect all expansion card cables 5 Remove the expansion card cage See Removing the Expansion Card Cage 6 Position the expansion card cage so that the riser board lies horizontally or vertically on your work surface K NOTE The horizontal or vertical orientation of the riser board depends on the type of card that you are installing The horizontal orientation of the riser board shown
59. h a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device See Getting Help If the problem persists see Getting Help Troubleshooting a USB Device Problem System message indicates a problem with a USB device 1 Device connected to a USB port is not operating properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled See Using the System Setup Program in your User s Guide 2 Turn off the system and any USB devices 3 Disconnect the USB devices and connect the malfunctioning device to the other USB connector 4 Turn on the system and the reconnected device If the problem is resolved the USB connector might be defective See Getting Help 5 If possible swap the interface cable with a working cable If the problem is resolved replace the interface cable See Getting Help 6 Turn off the system and the USB device and swap the device with a comparable device 7 Turn on the system and the USB device If the problem is resolved replace the USB device See Getting Help If the problem persists see Getting Help Troubleshooting a NIC Problem 1 NIC cannot communicate with network Action 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Check the appropriate indicator on the NIC connector See NIC Indicator C
60. hat all banks contain memory modules of the same type and size MEMORY and that they are properly installed If the problem persists see Troubleshooting System Memory in Troubleshooting Your System EOCF5 LOG DISABLE Multiple single bit errors on a single memory See Troubleshooting System Memory in Troubleshooting Your System SBE module EOD76 DRIVE FAIL Faulty or improperly installed hard drive or RAID See Troubleshooting SCSI Hard Drives and Troubleshooting a RAID controller Controller Card in Troubleshooting Your System EOFO4 CMOS write read failure faulty system board See Getting Help EOFO4 POST CPU Microprocessor speed control sequence failure See Getting Help SPEED EOFO4 OST DMA INIT DMA initialization failure DMA page register See Troubleshooting System Memory in Troubleshooting Your System write read failure EOFO4 Faulty system board See Getting Help EOFO4 Faulty keyboard controller faulty system board See Getting Help CNTRL EOFO4 See Troubleshooting System Memory in Troubleshooting Your System EOFO4 POST TIMER Programmable interval timer test failure faulty See Getting Help system board EOFOB POST ROM Faulty or improperly installed expansion card See Troubleshooting Expansion Cards in Troubleshooting Your System CHKSUM EOFOC VID MATCH CPU Specified microprocessor is faulty unsupported See Troubleshooting the Microprocessors in Troubleshooting Your n improperly inst
61. he card to the SCSIA and or SCSIB connectors on the SCSI backplane board NOTE Cables can be connected from the RAID controller card to SCSIA and or SCSIB backplane board connector s A backplane board connector that is not attached to the RAID controller card uses the integrated SCSI controller or optional integrated RAID controller if it is attached to the riser board To identify the connector on the RAID controller card see documentation for the card See Figure A 6 to locate the SCSI controller connectors on the SCSI backplane board Route the SCSI cables over the SCSI backplane board to the expansion card cage Connect the external SCSI devices to the card s external connector on the system s back panel If you are attaching multiple external SCSI devices daisy chain the devices to each other using the cables shipped with each device Close the system See Closing the System in Troubleshooting Your System Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Install any required SCSI device drivers See Installing and Configuring SCSI Drivers in the User s Guide Test the SCSI devices Test a SCSI hard drive by running the SCSI Controllers test in the system diagnostics Installing a SCSI Backplane Daughter Card CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Inform
62. he components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge In Figure 5 1 the covers and bezel are removed to provide an interior view of the system Figure 5 1 Inside the System expansion card cage system fans 2 SCSI backplane board SCSI backplane daughter card optional control panel 1 0 board memory module shroud i memory modules diskette drive heatsink and microprocessor 2 microprocessor fans 3 or 4 optical drive hard drives 6 single processor systems require three fronttans dual processor systems require four front fans The system board holds the system s control circuitry and other electronic components Several hardware options such as the microprocessors and memory are installed directly on the system board The expansion card cage accommodates up to three full length PCI PCle or PCI X expansion cards The system provides space for a 3 5 inch diskette drive and an optical drive The optical drive and the diskette drive trays connect to the controllers on the system board through the SCSI backplane board For more information see Installing Drives The hard drive bays provide space for up to six 1 inch SCSI hard drives The hard drives connect to a controller on the system board or a RAID controller card through the SCSI backplane board F
63. he event history for the system Chassis intrusion When you remove the cover the system assumes that you are servicing the bad component the LCD clears when you replace the cover Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system Any of these actions will remove fault messages and return the status indicators and LCD colors to the normal state Messages will reappear under the following conditions The sensor returns to a normal state but fails again resulting in a new SEL entry The system is reset and new error events are detected A failure is recorded from another source that maps to the same display entry System Messages System messages appear on the screen to notify you of a possible problem with the system Table 2 9 lists the system messages that can occur and the probable cause and corrective action for each message K NOTE If you receive a system message that is not listed in Table 2 9 check the documentation for the application that is running when the message appears or the operating system s documentation for an explanation of the message and recommended action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working ins
64. ical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Lift up the memory airflow shroud 4 Locate the battery socket See Figure A 3 NOTICE If you pry the battery out of its socket with a blunt object be careful not to touch the system board with the object Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery Otherwise you may damage the system board by prying off the socket or by breaking circuit traces on the system board oO oO NOTI CE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 5 Remove the system battery a Support the battery connector by pressing down firmly on the positive side of the connector b While supporting the battery connector press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector positive side of battery connector system battery negative side of battery connector NOTICE To avoid damage to the battery connector you must firmly support the connector while installing or removing a battery 6 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector c
65. icular system The LCD display flashes amber when the system needs attention due to a problem with power supplies fans system temperature or hard drives NOTE If the system is connected to AC power and an error has been detected the LCD display flashes amber regardless of whether the system has been powered on power on indicator The power on indicator lights when the system power is on The power on indicator blinks when power is available to the power button system but the system is not powered on The power button controls the DC power supply output to the system NOTE If you turn off the system using the power button and the system is running an ACPI compliant operating system the system performs a graceful shutdown before the power is turned off If the system is not running an ACPI compliant operating system the power is turned off immediately after the power button is pressed system The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of identification button these buttons is pushed the blue system status indicator on the front and back blinks until one of the buttons is pushed again USB connectors Connects USB 2 0 compliant devices to the system NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qua
66. ide the computer and protecting against electrostatic discharge Table 2 9 System Messages Message Address mark not found Alert Current configuration does not support redundant memory Redundant memory is disabled Amount of available memory limited to 256 MB Auxiliary device failure BIOS Update Attempt Failed CD ROM drive not found CPUs with different cache sizes detected Decreasing available memory Diskette drive n seek failure Diskette read failure Diskette subsystem reset failed ECC memory error Embedded RAID error Embedded RAID Firmware is not present Error Incorrect memory configuration Ensure memory in slots DIMM1_A and DIMM1_B DIMM2_A and DIMM2_B DIMM3_A and DIMM3_B match identically in size speed and rank Error Incorrect memory configuration Memory slots DIMM3_A and DIMM3_B only support single rank DIMMs Remove the dual rank DIMMs from slots DIMM3_A and DIMM3_B Error Incorrect memory configuration Memory slots DIMM3_A and DIMM3_B must be empty if Dual Rank memory DIMMs are in slots DIMM2_A and DIMM2_B Error Incorrect memory configuration Move DIMM3_A and DIMM3_B into DIMM2_A and DIMM2_B Error Incorrect memory configuration Swap the DIMMs in slots DIMM1_A and DIMM1_B with DIMMs in slots DIMM2_A and DIMM2_B Error Maximum PCI option ROM count exceeded Gate A20 failure
67. in board Troubleshooting Your System Processor bus parity error Processor in socket 1 not installed No microprocessor installed in primary Install a microprocessor in the primary microprocessor microprocessor socket socket See Processors in Installing System Options Embedded remote access memory may To clear the embedded remote access memory shut down be temporarily corrupted the system disconnect the power cords wait approximately 30 seconds reconnect the power cords and Remote access controller error Remote access controller is not present restart the system If the problem persists see Getting Help SCSI cable not present on connector A or B of the SCSI cable is loose improperly Check the SCSI cable connection If problem persists add primary backplane connected or faulty or replace SCSI cable See Getting Help Shutdown failure Shutdown test failure See Troubleshooting System Memory in Troubleshooting Your System You can enable memory spare bank using the System Setup program if the memory is configured to support this Spare bank enabled Memory spare bank enabled feature For more information see General Memory Module Installation Guidelines in Installing System Components and Using the System Setup Program in your User s Guide System backplane error Faulty or improperly installed SCSI See Getting Help backplane board System halted Must power down Wrong passwo
68. ith a working mouse If the problem is resolved replace the faulty mouse See Getting Help 5 Enter the System Setup program and ensure that the mouse controller is enabled See Using the System Setup Program in your User s Guide If the problem is not resolved see Getting Help Troubleshooting Basic I O Functions Problem Error message indicates a problem with the serial port 1 Device connected to the port is not operating properly Action 1 Enter the System Setup program and ensure that the serial port is enabled See Using the System Setup Program in the User s Guide 2 If the problem is confined to a particular application see the application documentation for specific port configuration requirements that the program may require 3 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics If the tests run successfully but the problem persists see Troubleshooting a Serial I O Device Troubleshooting a Serial O Device Problem Device connected to the serial port is not operating properly Action 1 Turn off the system and any peripheral devices connected to the serial port 2 Swap the serial interface cable with a working cable and turn on the system and the serial device If the problem is resolved replace the interface cable See Getting Help 3 Turn off the system and the serial device and swap the device wit
69. l Link Width is n PCIe Degraded Link Width Error Slot n Expected Link Width is n Actual Link Width is n PCIe Training Error PCIe Training Error Slot n Plug amp Play Configuration Error Embedded xxx Plug amp Play Configuration Error PCI_n Primary backplane is not present read at start address start address to start address to Embedded Bus nn Dev nn Funcn Faulty or improperly installed expansion card Incorrect configuration settings in System Setup program NVRAM_CLR jumper is installed faulty system battery System configuration data has been ignored A SCSI cable is connected to the channel B connector on the SCSI backplane board SCSI backplane daughter card is not installed See Troubleshooting Expansion Cards in Troubleshooting Your System Check the System Setup configuration settings See Using the System Setup Program in the User s Guide Remove the NVRAM_CLR jumper See Figure A 2 for jumper location If the problem persists see Troubleshooting the System Battery in Troubleshooting Your System Check the System Setup configuration settings See Using the System Setup Program in the User s Guide If a cable is connected to the SCSIB backplane board connector the SCSI backplane daughter card must be installed Install the backplane daughter card See Installing a SCSI Backplane Daughter Card in Installing Drives Faulty keyboard controller fau
70. le connector on backplane retention lever SCSI daughter card backplane connector retention peg on card SCSI backplane board SCSI daughter card guide SCSI daughter card 7 Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2 4 split backplane Ifa RAID controller card is not installed connect the appropriate SCSI cables between the SCSI A and or SCSI B connectors on riser board and the SCSI A or SCSI B connectors on backplane board to use either the integrated SCSI controller or optional integrated RAID controller in either a 1x6 or 2 4 split configuration Ifa RAID controller card is installed cables can be connected from the controller card to SCSIA and or SCSIB backplane board connector s A backplane board connector that is not attached to the RAID controller card will use the integrated SCSI controller or optional integrated RAID controller if it is attached to the riser board Ifa cable is connected to the SCSIB backplane board connector the SCSI backplane daughter card must be installed to activate the 2 4 split configuration Otherwise the system will display an error message See Figure A 6 to locate the connectors on the SCSI backplane board 8 Close the system See Closing the System in Troubleshooting Your System 9 Reconnect your system and peripherals to their electrical outlets and turn on the system Configu
71. lified support personnel or by the operating system s documentation video connector Connects a monitor to the system SCSI Hard Drive Indicator Codes If RAID is activated two indicators on each of the hard drive carriers provide information on the status of the SCSI hard drives RAID can be enabled either by using ROMB on the optional riser card or by using a RAID card connected to the backplane See Figure 2 2 and Table 2 3 The SCSI backplane firmware controls the drive power on fault indicator Figure 2 2 SCSI Hard Drive Indicators y green activity indicator rA drive power on fault indicators green and amber Table 2 3 lists the drive indicator patterns Different patterns are displayed as drive events occur in the system For example if a hard drive fails the drive failed pattern appears After the drive is selected for removal the drive being prepared for removal pattern appears followed by the drive ready for insertion or removal pattern After the replacement drive is installed the drive being prepared for operation pattern appears followed by the drive online pattern K NOTE If RAID is not activated only the drive online indicator pattern appears The drive activity indicator also blinks when the drive is being accessed Table 2 3 Hard Drive Indicator Patterns Condition Indicator Pattern Identify drive The green power on fault indicator blinks four time
72. ls If the problem persists see Getting Help Back to Contents Page Back to Contents Page Installing System Options Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide System Fans Power Supplies Expansion Card Cage Expansion Cards System Memory Processors System Battery Installing an Optional RAC Card This section describes how to remove and replace the following components Expansion cards 1 Memory upgrades Microprocessor upgrades RAC card This section also includes instructions for replacing the fans power supplies and system battery if necessary System Fans The system includes the following hot pluggable cooling fans Two rear system fans Three front fans for one microprocessor or four front fans for two microprocessors Removing a Cooling Fan CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge K NOTE The procedure for removing each individual fan is the same NOTI CE The cooling fans are hot pluggable To maintain proper cooling while the system is on replace only one fan at a time 1 Open the system See Opening the System in Troubleshooting Your System 2 Raise the fan handle and pull the fan s
73. lty See Getting Help system board Loose or improperly connected keyboard cable faulty keyboard faulty keyboard controller Faulty or improperly installed memory modules Faulty or improperly installed memory modules Faulty or missing optical diskette drive subsystem hard drive or hard drive subsystem No operating system on hard drive lt F12 gt pressed during POST and no PXE devices are detected See Troubleshooting the Keyboard in Troubleshooting Your System See Troubleshooting System Memory in Troubleshooting Your System See Troubleshooting System Memory in Troubleshooting Your System Use a bootable diskette CD or hard drive If the problem persists see Troubleshooting a Diskette Drive Troubleshooting an Optical Drive and Troubleshooting SCSI Hard Drives in Troubleshooting Your System Check the hard drive configuration settings in the System Setup program See Using the System Setup Program in the User s Guide Check the configuration settings in the System Setup program for the NICs See Using the System Setup Program in the User s Guide If the problem persists see Troubleshooting a NIC in Troubleshooting Your System Faulty system board See Getting Help No operating system on diskette Use a bootable diskette Loose cables to expansion card s faulty or improperly installed expansion card Faulty or improperly installed PCle card
74. m see Assigning a System Password in the User s Guide Back to Contents Page Back to Contents Page 1 O Connectors Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Serial Connector PS 2 Compatible Keyboard and Mouse Connectors Video Connector USB Connectors Integrated NIC Connectors Network Cable Requirements 1 O connectors are the gateways that the system uses to communicate with external devices such as a keyboard mouse printer or monitor This section describes the various connectors on your system If you reconfigure the hardware connected to the system you may also need the pin number and signal information for these connectors Figure B 1 illustrates the connectors on the system Figure B 1 1 O Connectors keyboard connector mouse connector video connector serial connector NIC2 connector NICI connector USB connectors 2 Table B 1 shows the icons used to label the connectors on the system Table B 1 1 O Connector I cons Icon por omer rea e ca el Serial Connector Serial connectors support devices such as external modems printers and mice that require serial data transmission The serial connector uses a 9 pin D subminiature connector Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1 When you add an expansion card containing a serial connector tha
75. memory are contained in a pin grid array PGA package that is installed in a ZIF socket on the system board The following items are included in the processor upgrade kit Processor Heat sink Front fan Replacing the Processor A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See 1 2 your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System in Troubleshooting Your System Lift up and remove the memory module shroud NOTICE The processor and heat sink can become extremely hot Be sure the processor has had sufficient time to cool before handling 3 Press the tab on the end of one of the heat sink retention levers to disengage the lever then lift the lever 90 degrees See Figure 6 6 NOTICE Never remove the heat sink from a processor unless you intend to remove the processor The heat sink is necessary to maintain proper thermal conditions Figure 6 6 Installing and Removing the Heat Sink heat sink heat sink retention lever 2 NOTE When removing the heat sink the possibility exists that the processor might adhere to the heat sink and be removed from the socket It is recommended that you remove the heat sink while the processor is still warm 4 Wait 30 seconds for the heat
76. n Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics 2 Remove the bezel See Removing the Bezel 3 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 4 Open the system See Opening the System 5 Ensure that the controller card is firmly seated in its connector See Installing a RAID Controller Card in Installing System Options 6 Ensure that the appropriate cables are firmly connected to their corresponding connectors on the controller card 7 Close the system See Closing the System 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the problem persists see the RAID documentation for more information on troubleshooting Troubleshooting Expansion Cards K NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card Problem Error message indicates a problem with an expansion card Expansion card performs incorrectly or not at all Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about saf
77. ng an Optical Drive in Troubleshooting Your System Microprocessors with different cache sizes are installed nsure that all microprocessors have the same cache size nd that they are properly installed See Processors in nstalling System Options Faulty or improperly installed memory modules See Troubleshooting System Memory in Troubleshooting Your System Incorrect configuration settings in the System Setup program Run the System Setup program to correct the settings See Using the System Setup Program in the User s Guide Faulty or improperly installed diskette drive See Troubleshooting a Diskette Drive in Troubleshooting Your System Faulty or improperly inserted diskette Replace the diskette Faulty or improperly installed diskette drive See Troubleshooting a Diskette Drive in Troubleshooting Your System Faulty or improperly installed memory modules See Troubleshooting System Memory in Troubleshooting Your System See Getting Help Embedded RAID firmware responds with an error Embedded RAID Firmware does not respond See Getting Help Unmatched DIMM pairs are detected Ensure that the memory modules are installed in matched pairs See General Memory Module Installation Guidelines in Installing System Components Dual rank memory modules are installed in memory slots DIMM3_A and DIMM3_B These memory slots do not suppo
78. o remove the optical drive or diskette tray press forward on the blue tray release tab and slide the drive tray out of the system See Figure 7 2 Figure 7 2 Removing and Installing the Optical Drive or Diskette Drive Tray diskette drive release tab p aE optical drive release tab Optical drive tray diskette drive tray Installing the Optical Drive or Diskette Drive Tray 1 Align the optical drive or diskette drive tray with its appropriate opening in the front panel The optical drive opening is above hard drive slots 2 and 3 and the diskette drive opening is above hard drive slots 0 and 1 the hard drives slots are identified by labels on the front panel of the system 2 Slide in the drive tray until the tray snaps into place See Figure 7 2 3 Close the system See Closing the System in Troubleshooting Your System 4 Replace the bezel See Replacing the Bezel in Troubleshooting Your System 5 Reconnect your system and peripherals to their electrical outlets and turn on the system Activating the Integrated RAI D Controller A CAUTI ON Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions See the Product Information Guide for additional information A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product
79. odes in Indicators Messages and Codes If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation Change the autonegotiation setting if possible Use another connector on the switch or hub If you are using a NIC card instead of an integrated NIC see the documentation for the NIC card 3 Ensure that the appropriate drivers are installed and the protocols are bound See the NIC s documentation 4 Enter the System Setup program and confirm that the NICs are enabled See Using the System Setup Program in your User s Guide 5 Ensure that the NICs hubs and switches on the network are all set to the same data transmission speed See the network equipment documentation 6 Ensure that all network cables are of the proper type and do not exceed the maximum length See Network Cable Requirements in your User s Guide Responding to a Systems Management Software Alert Message Systems management software monitors critical system voltages and temperatures fans and hard drives in the system Alert messages appear in the Alert Log window For information about the Alert Log window see the systems management software documentation Inside the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of t
80. of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your THERM temperature range and is operating at a reduced System If the problem persists ensure that the microprocessor heat sinks speed or frequency are properly installed see Processors in Installing System Options E0876 POWER PS n No power available from the specified power See Troubleshooting Power Supplies in Troubleshooting Your System supply specified power supply is improperly installed or faulty E0880 INSUFFICIENT Insufficient power is being supplied to the system See Troubleshooting Power Supplies in Troubleshooting Your System PS power supplies are improperly installed faulty or missing EOCB2 MEM SPARE ROW Correctable errors threshold was met ina memory See Troubleshooting System Memory in Troubleshooting Your System bank errors were remapped to the spare row EOCF1 MBE DIMM Bank Memory modules installed in the specified bank are Ensure that all banks contain memory modules of the same type and size n not the same type and size faulty memory module and that they are properly installed If the problem persists see s EOCF1 Parity failure in the first 64 KB of main memory See Troubleshooting System Memory in Troubleshooting Your System Troubleshooting System Memory in Troubleshooting Your System EOCF1 POST NO Main memory refresh verification failure Ensure t
81. onnector ejectors 2 7 Lift up the memory airflow shroud and locate the RAID hardware key connector on the system board See Figure A 3 8 Push the ejectors on the RAID hardware key connector down and outward to allow the key to be inserted into the connector See Figure 7 4 9 Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector See Figure 7 4 10 Gently press on the hardware key with your thumbs while pulling up on the ejectors with your index fingers to lock the hardware key into the connector 11 Lower the memory airflow shroud Figure 7 4 Installing the RAID Hardware Key 12 Gently pull and hold open the RAID battery compartment tab route the RAID battery cable through the bottom opening and then lower the RAID battery into the compartment See Figure 7 5 13 Route the battery cable through the battery cable securing clip and connect the battery cable to the RAID battery cable connector on the expansion card riser board See Figure 7 5 See Figure A 4 or Figure A 5 to locate the RAID battery cable connector on the expansion card riser board Figure 7 5 Removing and Installing the RAID Battery battery battery cable battery compartment tab battery cable expansion card securing clip riser board battery connector 14 Close the system See Closing the System in Troubleshooting Your System 15 Reconnect the sy
82. ooting the System Battery Problem 1 System message indicates a problem with the battery System Setup program loses system configuration information 1 System date and time do not remain current 4 NOTE If the system is turned off for long periods of time for weeks or months the NVRAM may lose its system configuration information This situation is caused by a defective battery Action 1 Re enter the time and date through the System Setup program See Using the System Setup Program in your User s Guide 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery in Installing System Options If the problem is not resolved by replacing the battery see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to operate normally except for the time kept in the System Setup program the problem may be caused by software rather than by a defective battery Troubleshooting Power Supplies Problem System status indicators are amber Power supply fault indicators are amber Front panel status LCD indicates a problem with the power supply Action 1 Run the appropriate online diagnostics test See Using Server Administrato
83. ope only Electronic Quote Service sales dell com apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Electronic Information Service info dell com AutoTech Service Dell s automated technical support service AutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions The AutoTech service is available 24 hours a day 7 days a week You can also access this service through the technical support service See the contact information for your region Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order See the contact information for your region Technical Support Service Dell s technical support service is available 24 hours a day 7 days a week to answer your questions about Dell hardware Our technical support staff use computer based diagnostics to provide fast accurate answers To contact Dell s technical support service see Before You Call and then see the contact information for your region Dell Enterprise Training and Certification Dell Enterprise Training and Certifica
84. or expansion card cage Faulty or improperly installed PCle card in the specified slot number Faulty or improperly installed PCle card or expansion card cage Faulty or improperly installed PCle card in the specified slot number Error encountered in initializing PCI device faulty system board Error encountered in initializing PCI adapter Faulty or improperly installed SCSI backplane board Ensure that all appropriate cables are securely connected to the expansion cards If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System Reseat the PCle cards and the expansion card cage See Expansion Card Cage and Expansion Cards If the problem persists see Getting Help Reseat the PCle card in the specified slot number See Expansion Cards If the problem persists see Getting Help Reseat the PCle cards and the expansion card cage See Expansion Card Cage and Expansion Cards If the problem persists see Getting Help Reseat the PCle card in the specified slot number See Expansion Cards If the problem persists see Getting Help nstall the NVRAM_CLR jumper and reboot the system See Figure A 2 for jumper location If the problem persists see Troubleshooting Expansion Cards in Troubleshooting Your System See Getting Help Processor n internal error Faulty microprocessor faulty system See Troubleshooting the Microprocessors
85. or incorrectly can permanently damage the processor and the system when you turn it on When placing the processor in the socket be sure that all of the pins on the processor enter the corresponding holes Be careful not to bend the pins a Ifthe release lever on the processor socket is not positioned all the way up move it to that position b With the pin 1 corners of the processor and socket aligned set the processor lightly in the socket making sure all pins are matched with the correct holes in the socket Because the system uses a ZIF processor socket do not use force which could bend the pins if the processor is misaligned When the processor is positioned correctly it drops down into the socket with minimal pressure c When the processor is fully seated in the socket rotate the socket release lever back down until it snaps into place securing the processor 12 Install the heat sink a Using a clean lint free cloth remove the existing thermal grease from the heat sink K NOTE Use the heat sink that you removed in step 6 b Apply thermal grease evenly to the top of the processor c Place the heat sink onto the processor See Figure 6 6 d Close one of the two heat sink retention levers until it locks See Figure 6 6 e Repeat for the other heat sink retention lever 13 Install the new front fan in the empty fan connector in front of the new processor See System Fans 14 Replace the memory module shroud 15
86. or more information see Installing Drives During an installation or troubleshooting procedure you may be required to change a jumper setting For more information see Jumpers and Connectors Removing the Bezel The bezel has a system status indicator A lock on the bezel restricts access to the power button diskette drive optical drive hard drive s and the interior of the system 1 Using the system key unlock the bezel 2 Press the tab at the left end of the bezel 3 Rotate the left end of the bezel away from the system to release the right end of the bezel 4 Pull the bezel away from the system See Figure 5 2 Figure 5 2 Removing the Bezel bezel lock Replacing the Bezel 1 Fit the tabs on the right end of the bezel into the corresponding slots in the front panel 2 Rotate the left end of the bezel toward the system to secure the left end of the bezel 3 Using the system key lock the bezel Opening the System CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge To upgrade or troubleshoot the system remove the system cover to gain access to internal components 1 Remove the bezel See Removing the Bezel 2 Loosen the two thumbscrews that secure the c
87. our Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Open the system See Opening the System in Troubleshooting Your System 2 Lift up the memory module shroud 3 Locate the memory module sockets See Figure A 3 4 Press the ejectors on the memory module socket down and out as shown in Figure 6 5 to allow the memory module to be inserted into the socket Figure 6 5 Installing and Removing a Memory Module memory module P wn memory module AN socket ejectors 2 jit socket alignment key 5 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket 10 Ti 12 K NOTE The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed Repeat step 3 through step 6 of this procedure to install the remaining memory modules See Table 6 3 and Table 6 4 for sample memory configurations Lower the memory module shroud Close the system See Closing the
88. over to the chassis See Figure 5 3 3 Slide the top cover backward and grasp the cover at both sides 4 Carefully lift the cover away from the system Figure 5 3 Removing the Cover back alignmenttab thumbscrews 2 alignment hooks 12 Closing the System 1 Ensure that no tools or parts are left inside the system and that any cables are routed so that they will not be damaged by the cover 2 Align the cover with the cover alignment hooks on the sides of the chassis and slide the cover forward See Figure 5 3 When the cover is properly closed the back alignment tab protrudes from the slot on the back of the cover 3 Tighten the two thumbscrews that secure the cover to the chassis 4 Replace the bezel See Replacing the Bezel Troubleshooting a Wet System Problem Liquid spilled on the system Excessive humidity Action A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Turn off the system and attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System Remove all expansion cards installed in the system See Removing an Expansion Card in Installing System Options Let the system d
89. page and then click the Diagnostics tab For information about using diagnostics see the online help For additional information see the Server Administrator User s Guide System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices The system diagnostics menus and options allow you to 1 Run tests individually or collectively Control the sequence of tests Repeat tests Display print or save test results Temporarily suspend testing if an error is detected or terminate testing when a user defined error limit is reached View help messages that briefly describe each test and its parameters View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When to Use the System Diagnostics If a major component or device in the system does not operate properly component failure may be indicated As long as the microprocessor and the system s input output devices monitor keyboard and diskette drive are functioning you can use the system diagnostics to help identify the problem Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD NOTICE Use the system diagnostics to test only your system Using
90. plug is pushed down over only one pin or if there is no plug at all When the plug is pushed down over two pins the jumper is referred to as jumpered The jumper setting is often shown in text as two numbers such as 1 2 The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1 Figure A 2 shows the location and default settings of the system jumper blocks See Table A 1 for information about the system jumper designations default settings and functions System Board J umpers Figure A 2 shows the location of the configuration jumpers on the system board Table A 1 lists the settings for the jumpers K NOTE Lift up the memory module airflow shroud for easy access to the jumpers Figure A 2 System Board J umpers NVRAM_CLR Table A 1 System Board J umper Settings Setting Description The password feature is enabled default oo The password feature is disabled The configuration settings are retained at system boot default The configuration settings are cleared at the next system boot If the configuration settings become corrupted to the point where the system will not boot install the jumper and boot the system Remove the jumper before restoring the configuration information Jumper PASSWD NVRAM_CLR NOTE For the full name of an abbreviation or acronym used in this table see the Glossary in the User s
91. provides one PCI X expansion slot one PCle x4 lane expansion slot and one PCle x8 lane expansion slot Expansion Card Installation Guidelines PCI X Riser Board Expansion Slots Slot 1 and slot 2 share the same bus Slot 3 is on a separate bus You can install expansion cards of different operating speeds on the same bus however the bus will operate at the slowest operating speed of the cards on that bus For example if one card on the bus has an operating speed of 66 MHz and the other card has an operating speed of 100 MHz the bus can operate only at 66 MHz Also if a PCI card is installed on the same bus with a PCI X card the bus runs in PCI mode K NOTE The expansion card slots are not hot pluggable To identify expansion slots see Figure A 4 Table 6 1 lists the operating speed for the PCI X riser board expansion card slots Table 6 1 PCI X Riser Board Expansion Slot Speeds Operating Speed 33 66 100 or 133 MHz 33 66 100 or 133 MHz 33 66 100 or 133 MHz NOTE Slot 3 supports half length expansion cards only Optional PCI X PCI e Riser Board Expansion Slots The optional PCI X PCle riser board provides one PCle x4 lane slot one PCle x8 lane slot and one PCI X 100 MHz slot GZ NOTE Although the PCle x4 lane expansion slot is physically a PCle x8 connector it functions only as a PCle x4 lane slot K NOTE The expansion card slots are not hot pluggable To identify expansion slots see Fi
92. r Devices for Highlighted Group lists the specific devices within a particular test group The menu area consists of two lines at the bottom of the screen The first line lists the menu options that you can select press the left or right arrow key to highlight an option The second line provides information about the highlighted option For more information about a device group or device highlight the Help option and press lt Enter gt Press lt Esc gt to return to the previous screen Error Messages When you run a system diagnostics test you may receive an error message during testing Record the message on a copy of the Diagnostics Checklist For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance see Getting Help Back to Contents Page Back to Contents Page Troubleshooting Your System Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Safety First For You and Your System Start Up Routine Checking the Equipment Troubleshooting External Connections Troubleshooting Basic I O Functions Troubleshooting a NIC Responding to a Systems Management Software Alert Message Inside the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting an Optical Drive Troubleshooting
93. r Diagnostics in Running the System Diagnostics 2 Locate the faulty power supply The power supply s fault indicator is lit See Redundant Power Supply Indicator Codes in Indicators Messages and Codes NOTICE You can hot plug the power supplies One power supply must be installed for the system to operate The system is in the redundant mode when two power supplies are installed Remove and install only one power supply at a time in a system that is powered on Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat 3 Ensure that the power supply is properly installed by removing and reinstalling it See Power Supplies in Installing System Options NOTE After installing a power supply allow several seconds for the system to recognize the power supply and to determine if it is working properly The power indicator turns green to signify that the power supply is functioning properly See Redundant Power Supply Indicator Codes in Indicators Messages and Codes 4 If reseating the power supply did not resolve the problem remove the faulty power supply See Removing a Power Supply in Installing System Options 5 Install a new power supply See Replacing a Power Supply in Installing System Options If the problem persists see Getting Help Troubleshooting System Cooling Problems Problem
94. rd entered too many Information only times The amount of system memory has changed Memory has been added or removed If memory has been added or removed this message is or a memory module may be faulty informative and can be ignored If memory has not been added or removed check the SEL to determine if single bit or multi bit errors were detected and replace the faulty memory module See Troubleshooting System Memory in Troubleshooting Your System Time of day clock stopped Faulty battery See Troubleshooting the System Battery in Troubleshooting Your System Time of day not set please run SETUP program Incorrect Time or Date settings faulty Check the Time and Date settings See Using the System system battery Setup Program in the User s Guide If the problem persists replace the system battery See Replacing the System Battery in Installing System Options Timer chip counter 2 failed Faulty system board See Getting Help Unsupported CPU combination Microprocessor s is not supported by Install a supported microprocessor combination See the system Processors in Installing System Options Unsupported CPU stepping detected Unsupported DIMM detected in the RAID DIMM slot RAID memory module is not supported Install a correct version of the RAID memory module See by the system Activating the Integrated RAID Controller in Installing Drives Unsupported RAID key detected RAID hardwa
95. re key is not supported Install the RAID hardware key for your specific system See by the system Activating the Integrated RAID Controller in Installing Drives Utility partition not available The lt F10 gt key was pressed during Create a utility partition on the boot hard drive See Using POST but no utility partition exists on the Dell OpenManage Server Assistant CD in your User s the boot hard drive Guide The VRM for the processor in socket n is not Specified microprocessor VRM is faulty This message is not applicable to this system installed unsupported improperly installed or missing Warning Detected mode change from RAID to SCSI x Type of controller has changed from Back up information on the hard drives before changing the of the embedded RAID subsystem optional RAID when available to SCSI type of controller used with the drives since previous system boot Warning Detected mode change from SCSI to RAID x Type of controller has changed from Back up information on the hard drives before changing the of the embedded RAID subsystem SCSI to optional RAID when available type of controller used with the drives since previous system boot Warning Detected missing RAID hardware for the Type of controller has changed since Back up information on the hard drives before changing the embedded RAID subsystem Data loss will occur previous system boot type of controller used with the drives Press Y to swit
96. rest in trademarks and trade names other than its own June 2004 Back to Contents Page Jumpers and Connectors Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide umpers A General Explanation System Board Jumpers System Board Connectors Expansion Card Riser Board Components and PCI Buses SCSI Backplane Board Connectors Disabling a Forgotten Password This section provides detailed information about the system jumpers It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system J umpers A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board When reconfiguring the system you may need to change jumper settings on circuit boards or drives Jumpers Jumpers are small blocks on a circuit board with two or more pins emerging from them Plastic plugs containing a wire fit down over the pins The wire connects the pins and creates a circuit To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated Figure A 1 shows an example of a jumper Figure A 1 Example J umpers lt amp CAUTION Ensure that the system is turned off before you change a jumper setting Otherwise damage to the system or unpredictable results may occur A jumper is referred to as open or unjumpered when the
97. ring the Boot Device If you plan to boot the system from a hard drive the drive must be attached to the primary or boot controller The device that the system boots from is determined by the boot order specified in the System Setup program The System Setup program provides options that the system uses to scan for installed boot devices See your system s User s Guide for information about the System Setup program Back to Contents Page Back to Contents Page Getting Help Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Dell Contact Numbers Technical Assistance If you need assistance with a technical problem perform the following steps 1 Complete the procedures in Troubleshooting Your System 2 Run the system diagnostics and record any information provided 3 Make a copy of the Diagnostics Checklist and fill it out 4 Use Dell s extensive suite of online services available at Dell Support at support dell com for help with installation and troubleshooting procedures For more information see Online Services 5 If the preceding steps have not resolved the problem call Dell for technical assistance NOTE Call technical support from a phone near or at the system so that technical support can assist
98. ripherals and disconnect the system from the electrical outlet 2 Prepare the tape drive for installation Ground yourself by touching an unpainted metal surface on the back of the system unpack the drive and controller card if applicable and compare the jumper and switch settings with those in the drive documentation See SCSI Configuration Information for information on setting the drive s SCSI ID number and enabling termination if required Change any settings necessary for your system s configuration 3 Insert the tape drive into hard drive bay number 5 top right Hard drives bays are numbered 0 through 5 starting at the lower leftmost drive bay 4 To use the integrated SCSI controller connect the tape drive s SCSI interface cable to either the SCSI A or SCSI B connector on the riser board See Figure A 4 or Figure A 5 To use an optional SCSI controller card connect the tape drive s SCSI interface cable to the card s SCSI connector 5 Connect the tape drive power cable to the tape drive power connector on the backplane See Figure A 6 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 7 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive SCSI Hard Drives This subsection describes how to install and configure SCSI hard drives in the system s internal hard drive bays Before You B
99. rized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Table 2 10 System Beep Codes Code Cause Corrective Action 1 1 2 CPU register test failure Replace microprocessor 1 See Processors in Installing System Board Options If the problem persists replace microprocessor 2 1 1 3 CMOS write read failure faulty system See Getting Help board 1 1 4 BIOS error Reflash the BIOS firmware See Getting Help 1 2 1 Programmable interval timer failure faulty See Getting Help system board 1 2 2 DMA initialization failure See Troubleshooting System Memory in Troubleshooting Your System 1 2 3 DMA page register write read failure Main memory refresh verification failure 1 3 2 No memory installed 1 3 3 Chip or data line failure in the first 64 KB of main memory 1 3 4 Odd even logic failure in the first 64 KB of main memory 1 4 1 Address line failure in the first 64 KB of main memory 1 4 2 Parity failure in the first 64 KB of main memory 1 4 3 Fail safe timer test failure H 1 w 1 nn 1 4 4 Software NMI port test failure 2 1 1 Bit failure in the first 64 KB of main memory through 2 4 4 3 1 1 Slave DMA register failure See Getting Help 3 1 2 Master DMA register failure 3 1 3 Master interrup
100. rt dual rank memory modules Remove the memory modules from slots DIMM3_A and DIMM3_B See General Memory Module Installation Guidelines in Installing System Components Memory modules are installed in memory slots DIMM3_A and DIMM3_B These memory slots must be empty if dual rank DIMMs are installed in memory slots DIMM2_A and DIMM2_B Remove the memory modules from slots DIMM3_A and DIMM3_B See General Memory Module Installation Guidelines in Installing System Components Memory modules are not populated from lowest number bank to highest number bank Move memory modules from memory slots DIMM3_A and DIMM3_B into memory slots DIMM2_A and DIMM2_B See General Memory Module Installation Guidelines in Installing System Components Memory slots DIMM1_A and DIMM1_B must be populated with dual rank DIMMs if dual rank DIMMs are populated in the system Too many expansion cards have ROM Disable ROM for some of the expansion cards See Using enabled in the System Setup program the System Setup Program in the User s Guide Faulty keyboard controller faulty See Getting Help system board Run the System Setup program to correct the drive type See Using the System Setup Program in the User s Guide If the problem persists see Troubleshooting SCSI Hard Drives in Troubleshooting Your System Swap the memory modules in DIMM1_A and DIMM1_B with the memory modules in slots DIMM2_A and DIMM2_B Se
101. ry thoroughly for at least 24 hours Close the system See Closing the System Reconnect the system to the electrical outlet and turn on the system and attached peripherals If the system does not start properly see Getting Help If the system starts properly shut down the system and reinstall all of the expansion cards that you removed See Installing an Expansion Card in Installing System Options Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running the System Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System Problem System was dropped or damaged Action 1 2 CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Open the system See Opening the System Ensure that the following components are properly installed Expansion cards Power supplies Fans Drive carrier connections to the SCSI backplane board if applicable Ensure that all cables are properly connected Close the system See Closing the System Run the system board tests in the system diagnostics See Running System Diagnostics If the tests fail see Troubleshooting Your System Troublesh
102. s per second Drive being prepared for removal Drive ready for insertion or removal Drive being prepared for operation Back Panel I ndicators and Features Figure 2 3 shows the back panel features of the system Table 2 4 describes the back panel features Figure 2 3 Back Panel Features video connector system status indicator connectors serial connector system status indicator power supply 2 ae connector NIC1 connector power supply 1 remote access controller optional connectors 2 keyboard connector A PPE mouse connector system identification button Table 2 4 Back Panel Features Component Description Power supply indicators Provides information on power status See Power Indicator Codes NIC indicators Provides information on NIC status See NIC Indicator Codes System status indicator Connects to an indicator that can signify when the system is operating correctly or when the system needs attention See connector Indicators on the Optional Bezel System identification Signifies when the system is operating correctly or when the system needs attention and can identify a particular system indicator System identification button Can be used to identify a particular system Power I ndicator Codes The system has indicators on the front panel and the power supplies that signify system power status Power Button I ndi
103. s the SCSI hard drives restart the system and press lt Ctri gt lt a gt to enter the SCSI configuration utility program NOTE If your system has an optional RAID controller card installed restart the system and press lt Ctri gt lt a gt or lt Ctri gt lt m gt depending on the utility See the documentation supplied with the controller for information about the configuration utility 3 Ensure that the primary SCSI channel is enabled and restart the system 4 Verify that the device drivers are installed and configured correctly See the operating system documentation 5 Remove the hard drive and install it in another drive bay 6 If the problem is resolved reinstall the hard drive in the original bay See Installing a SCSI Hard Drive in Installing Drives If the hard drive functions properly in the original bay the drive carrier could have intermittent problems Replace the drive carrier See Installing a SCSI Hard Drive in Installing Drives If the problem persists the SCSI backplane board has a defective connector See Getting Help 7 Check the SCSI cable connections inside the system a Turn off the system including any attached peripherals and disconnect the system from the electrical outlet b Open the system See Opening the System c Verify that the SCSI cable is securely connected to the SCSI host adapter The SCSI cable may be connected to the SCSI host adapter on the system board or to a SCSI ho
104. sages System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages The system applications and operating systems can identify problems and alert you to them Any of the following can indicate when the system is not operating properly 1 System indicators 1 System messages Beep codes Warning messages Diagnostics messages 1 Alert messages This section describes each type of message lists the possible causes and provides steps to resolve any problems indicated by a message The system indicators and features are illustrated in this section Indicators on the Optional Bezel The optional locking system bezel incorporates blue and amber system status indicators The blue indicator lights up when the system is operating correctly The amber indicator lights up when the system needs attention due to a problem with power supplies fans system temperature or hard drives The back panel indicator connector allows an indicator to be attached that will also function the same as the bezel indicator See Figure 2 3 Table 2 1 lists the system s indicator patterns Different patterns are displayed as events occur in the system Table 2 1 System Status Indicator Patterns Blue indicator Amber indicator Description Blinking NOTE While the system is being identified the blue indicator blinks even though an error has been detected After the system is identified the bl
105. sink to loosen from the processor 5 Repeat step 3 to open the other heat sink retention lever 6 Remove the heat sink a Ifthe processor is removed from the socket with the heat sink twist or slide the processor off of the heat sink Do not pry the processor off of the heat sink b Set the heat sink upside down so as not to contaminate the thermal grease 7 Pull the socket release lever straight up until the processor is released from the socket See Figure 6 7 Figure 6 7 Installing and Removing the Processor processor pin 1 corner of processor pin 1 corner of socket socket release lever ZIF socket 8 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTICE Be careful not to bend any of the pins when removing the processor Bending the pins can permanently damage the processor 9 Unpack the new processor If any of the pins on the processor appear bent see Getting Help 10 Align the pin 1 corner of the processor with the pin 1 corner of the ZIF socket See Figure 6 7 K NOTE Identifying the pin 1 corners is critical to positioning the processor correctly Identify the pin 1 corner of the processor by locating the tiny gold triangle on one corner of the processor Place this corner in the same corner of the ZIF socket identified by a corresponding triangle 11 Install the processor in the socket NOTICE Positioning the process
106. software The monitor s power indicator See Troubleshooting the Video Subsystem The USB diskette drive activity indicator See Troubleshooting a USB Device The USB optical drive activity indicator See Troubleshooting a USB Device The diskette drive activity indicator See Troubleshooting a Diskette Drive The optical drive activity indicator See Troubleshooting an Optical Drive The hard drive activity indicator See Troubleshooting SCSI Hard Drives An unfamiliar constant scraping or grinding sound when you access a drive See Getting Help Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system such as the monitor keyboard or mouse Before you perform any of the procedures see Troubleshooting External Connections Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system monitor and other peripherals such as a printer keyboard mouse or other external device Ensure that all external cables are securely attached to the external connectors on your system See Figure 2 1 for the front panel connectors on your system and Figure 2 3 for the back panel connectors Troubleshooting the Video Subsystem Problem Monitor is not working properly 1 Video memory is faulty Action 1 Check the system and power connections to the monitor 2 Run
107. st adapter card installed in an expansion slot d Close the system See Closing the System 8 Format and partition the hard drive See the operating system documentation 9 If possible restore the files to the drive If the problem persists see Getting Help Troubleshooting an ntegrated RAID Controller Problem Error message indicates an integrated RAID controller problem Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Enter the System Setup program and ensure that the integrated RAID controller is enabled See Using the System Setup Program in your User s Guide 3 Ensure that the RAID controller is configured properly See the RAID documentation for information about configuration settings If the problem is not resolved continue to the next step 4 Remove the bezel See Removing the Bezel 5 Turn off the system and attached peripherals and disconnect the system from its electrical outlet 6 Open the system See Opening the System 7 Ensure that the following RAID components are properly installed 1 Memory module
108. stem to its electrical outlet and turn on the system including any attached peripherals 16 Enter the System Setup program and verify that the setting for the SCSI controller has changed to reflect the presence of the RAID hardware Change settings of the SCSI controller to enable RAID mode Restart the system and press y to confirm the changes See Using the System Setup Program in your User s Guide 17 Install the RAID software See the RAID documentation for more information Installing a RAI D Controller Card A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge Follow these general guidelines when installing a RAID controller card For specific instructions see the documentation supplied with the RAID controller card 10 Unpack the RAID controller card and prepare it for installation For instructions see the documentation accompanying the card Turn off the system including any attached peripherals and disconnect the system from the electrical outlet Open the system See Opening the System in Troubleshooting Your System Install the RAID controller card See Installing an Expansion Card in Installing System Options Connect SCSI interface cables supplied with t
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111. t has the same designation as the integrated connector the system s autoconfiguration feature remaps reassigns the integrated serial connector to the next available designation Both the new and the remapped COM connectors share the same IRQ setting COM1 and COM3 share IRQ4 while COM2 and COM4 share IRQ3 7 NOTE If two COM connectors share an IRQ setting you may not be able to use them both at the same time In addition if you install one or more expansion cards with serial connectors designated as COM1 and COM3 the integrated serial connector is disabled Before adding a card that remaps the COM connectors check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation Figure B 2 illustrates the pin numbers for the serial connector and Table B 2 defines the pin assignments for the connector Figure B 2 Serial Connector Pin Numbers Table B 2 Serial Connector Pin Assignments Definition bata carer aerea sin i sererm sour o serial output o Peta terminal rezy i Peta ser reay ers fo request ro sena fers i _ otearto send at__ 1_ Ring indicator PS 2 Compatible Keyboard and Mouse Connectors The PS 2 compatible keyboard and mouse cables attach to 6 pin miniature DIN connectors Figure B 3 illustrates the pin numbers for these connectors and Table B 3 defines the pin assignments for these connectors
112. t mask register failure 3 1 4 Slave interrupt mask register failure 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard controller test failure See Troubleshooting the Keyboard in Troubleshooting Your System 3 3 1 CMOS failure See Getting Help 3 3 2 System configuration check failure 3 3 3 Keyboard controller not detected 3 3 4 Video memory test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace test failure 3 4 3 Video ROM search failure No timer tick 4 2 2 Shutdown test failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode See Troubleshooting Expansion Cards in Troubleshooting Your System 4 3 1 Improperly installed or faulty memory See Troubleshooting System Memory in Troubleshooting Your System modules 4 3 2 No memory modules installed in bank 1 Install memory modules in bank 1 of the same type and size See Installing Memory Modules in Installing System Options 4 3 3 Faulty system board See Getting Help 4 3 4 Time of day clock stopped See Troubleshooting the System Battery in Troubleshooting Your System 4 4 1 Super 1 0 chip failure faulty system board See Getting Help 4 4 2 BIOS shadowing failure See Troubleshooting System Memory in Troubleshooting Your System 4 4 3 Microprocessor speed control sequence failure See Troubleshooting the Microprocessors in Troubleshooting Your System m
113. t safety precautions working inside the computer and protecting against electrostatic discharge Table 2 8 LCD Status Messages i Line 2 Causes Corrective Actions Message Message Line 1 SYSTEM SYSTEM NAME SYSTEM ID is a unique name five characters or This message is for information only ID less defined by the user You can change the system ID and name in the System Setup program See SYSTEM NAME is a unique name 16 characters or your system s User s Guide for instructions less defined by the user The system ID and name display under the following conditions The system is powered on The power is off and active POST errors are displayed E0000 OVRFLW CHECK LCD overflow message Check the SEL for details on the events LOG A maximum of three error messages can display sequentially on the LCD The fourth message displays as the standard overflow message E0119 Ambient system temperature is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your range System E0119 Backplane board is out of acceptable temperature range E0119 TEMP CPU n Specified microprocessor is out of acceptable See Troubleshooting System Cooling Problems in Troubleshooting Your temperature range System If the problem persists ensure that the microprocessor heat sinks are properly installed see Processors in Installing System Options E0119 System board is out of acceptable temperature Se
114. ten the locking thumbscrew See Figure 6 2 NOTE After installing a new power supply allow several seconds for the system to recognize the power supply and determine whether it is working properly The power on indicator will turn green to signify that the power supply is functioning properly See Figure 2 4 Expansion Card Cage The removable expansion card cage simplifies many installation procedures by allowing you to remove the riser board and all installed expansion cards in a single step Removing the Expansion Card Cage A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System in Troubleshooting Your System 3 Disconnect all expansion card cables 4 Rotate the expansion card cage lever up to a 90 degree angle until the cage is released from the chassis See Figure 6 3 K NOTE The expansion card cage lever pauses at a 45 degree angle but is not unlocked Continue rotating the lever to a 90 degree angle to unlock the cage 5 Lift the cage straight up to clear the chassis See Figure 6 3 6 Disconnect the backplane cable s from
115. the riser board NOTICE If two SCSI data cables are connected to the riser card carefully note their relative locations so that you can reinstall them correctly Figure 6 3 Removing and Installing the Expansion Card Cage back expansion card cage guide expansion card cage lever expansion card cage front expansion card cage guide chassis guides 2 backplane cable Replacing the Expansion Card Cage A CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Reconnect the backplane cable s to the riser board 2 With the expansion card cage lever rotated to a 90 degree angle align the guides on each end of the expansion card cage with the guides on the chassis wall and lower the cage See Figure 6 3 3 Rotate the expansion card cage lever down until the handle is flush with the top of the cage to secure the cage in the chassis See Figure 6 3 4 Reconnect all expansion card cables 5 Close the system See Closing the System in Troubleshooting Your System Expansion Cards The system is available with a PCI X riser board or an optional PCI X PCI Express PCle riser board The PCI X riser board provides three PCI X expansion slots and the PCI X PCle riser board
116. this threshold may cause the USB connectors to shut down See the documentation that accompanied the USB devices for their maximum current ratings Figure B 5 USB Connector Pin Numbers 4 Table B 5 USB Connector Pin Assignments I ntegrated NI C Connectors Each of the system s integrated NIC s function as a separate network expansion card while providing fast communication between servers and workstations Figure B 6 illustrates the pin numbers for the NIC connector and Table B 6 defines the pin assignments for the connectors Figure B 6 NIC Connector link indicator activity indicator a 1 8 Table B 6 NIC Connector Pin Assignments Definition Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ 45 compatible plug Observe the following cabling restrictions NOTICE To avoid line interference voice and data lines must be in separate sheaths 1 Use Category 5 or greater wiring and connectors Do not exceed a cable run length from a workstation to a hub of 100 m 328 ft For detailed guidelines on operation of a network see Systems Considerations of Multi Segment Networks in the IEEE 802 3 standard Back to Contents Page Back to Contents Page Introduction Dell PowerEdge 2850 Systems Installation and Troubleshooting Guide Other Documents You May Need Obtaining Technical Assistance Your high speed s
117. tion is available see www dell com training for more information This service may not be offered in all locations Problems With Your Order If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip available when you call See the contact information for your region Product I nformation If you need information about additional products available from Dell or if you would like to place an order visit the Dell website at www dell com For the telephone number to call to speak to a sales specialist see the contact information for your region Returning Items for Warranty Repair or Credit Prepare all items being returned whether for repair or credit as follows 1 Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call see the contact information for your region 2 Include a copy of the invoice and a letter describing the reason for the return 3 Include a copy of any diagnostic information including the Diagnostics Checklist indicating the tests you have run and any error messages reported by the system diagnostics 4 Include any accessories that belong with the item s being returned such as power cables media such as CDs and diskettes and guides if the return is for credit 5 Pack the equipment to b
118. traight up to clear the chassis See Figure 6 1 Figure 6 1 Removing and Installing a Cooling Fan tan handle Replacing a Cooling Fan K NOTE The procedure for installing each individual fan is the same 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated Then lower the fan handle until it snaps into place See Figure 6 1 2 Close the system See Closing the System in Troubleshooting Your System Power Supplies The system is available with optional two hot pluggable power supplies Removing a Power Supply NOTICE The power supplies are hot pluggable The system requires one power supply to be installed for the system to operate normally The system is in the redundant mode when two power supplies are installed Remove and replace only one power supply at a time in a system that is powered on 1 Loosen the locking thumbscrew 2 Rotate the power supply handle up until the power supply is released from the chassis See Figure 6 2 3 Pull the power supply straight out to clear the chassis See Figure 6 2 Figure 6 2 Removing and Installing a Power Supply x locking thumbscrew power supply handle Replacing a Power Supply 1 With the power supply handle in the extended position slide the new power supply into the chassis See Figure 6 2 2 Rotate the handle down until it is completely flush with the power supply faceplate and then tigh
119. tus See Figure 2 5 Table 2 7 lists the NIC indicator codes on the back panel Figure 2 5 NIC Indicators activity indicator link indicator OS Table 2 7 NIC Indicator Codes Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid link partner on the network Activity indicator is amber blinking Network data is being sent or received LCD Status Messages The system s bezel indictor can signify when the system is operating correctly or when the system needs attention When the bezel indicator signifies an error condition remove the bezel to see further information provided by the status LCD The LCD can display two lines of alphanumeric characters The display codes are presented in two color combinations White characters on a blue background Information only no action is required Amber characters on a black background The system needs attention Table 2 8 lists the LCD status messages that can occur and the probable cause for each message The LCD messages refer to events recorded in the SEL For information on the SEL and configuring system management settings see the systems management software documentation CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information abou
120. ue indicator stops blinking and the amber indicator resumes blinking Front Panel Indicators and Features Additional indicators are located behind the bezel The front panel status LCD provides information using an alphanumeric character display See LCD Status Messages Figure 2 1 shows the front panel indicators and features of the system Table 2 2 describes the front panel features Figure 2 1 Front Panel Features USB connectors 2 amber status indicator diskette drive optional blue status indicator ff optical drive optional video connector j LCD display power button N hard drives 6 system identification button K NOTE Hard drives bays are numbered 0 through 5 starting at the lower leftmost drive bay Table 2 2 Front Panel LED Indicators Buttons and Connectors Indicator Button Description or Connector blue system status Does not operate when the optional bezel is removed The LCD display indicates the status indicator amber system Does not operate when the optional bezel is removed The LCD display indicates the status status indicator LCD display Provides system ID status information and system error messages The LCD display lights up during normal system operation Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a part
121. y close the system See Closing the System If the replacement fan does not operate see Getting Help Troubleshooting System Memory Problem Faulty memory module Faulty system board Front panel status LCD indicates a problem with system memory Action CAUTION Only trained service technicians are authorized to remove the system cover and access any of the components inside the system See your Product Information Guide for complete information about safety precautions working inside the computer and protecting against electrostatic discharge 1 Run the appropriate online diagnostic test See Using Server Administrator Diagnostics in Running System Diagnostics 2 Turn on the system and attached peripherals If an error messages does not appear go to step 12 3 Enter the System Setup program and check the system memory setting See Using the System Setup Program in your User s Guide If the amount of memory installed matches the system memory setting go to step 12 4 Remove the bezel See Removing the Bezel 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System 7 Ensure that the memory banks are populated correctly See Installing Memory Modules in Installing System Options If the memory modules are populated correctly continue to the next step 8 Reseat the memory modules in their sockets
122. you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions For instructions on using the technical support service see Technical Support Service and Before You Call NOTE Some of the following services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability Online Services You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American countries www dell ca Canada only Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password Electronic Support Service support us dell com apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Eur
123. ystem offers significant service and upgrade features The system includes the following service features to make troubleshooting and repair easy and effective 1 Embedded remote access hardware which monitors temperatures and voltages throughout the system and notifies you if the system overheats if a system cooling fan malfunctions or if a power supply fails 1 Redundant hot pluggable cooling fans 1 Redundant hot pluggable power supplies 1 System diagnostics which checks for hardware problems if the system can boot System upgrade options are offered including 1 An additional microprocessor Additional system memory A variety of PCI PCI Express PCle and PCI X expansion card options including RAID controller cards 1 An integrated RAID controller that can be activated with an additional memory module key and battery Other Documents You May Need A The Product Information Guide provides important safety and regulatory information Warranty information may be included within this document or as a separate document The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of initially setting up your system The User s Guide provides information about system features and technical specifications The Installation and Troubleshooting Guide describes how to troubleshoot the system

Dell PowerEdge 2850 Installation and Troubleshooting Guide

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