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1. Logging Process Number 30311 Local Time Stamp Time the directory message was processed in the time zone of the Cisco Unity server Subscriber Display Name If the VPIM subscriber display name has been successfully generated according to the rule specified in the Mapping Text Names setting the display name is listed here otherwise the name as received in the VPIM message is listed Location Dial ID The dial ID of the delivery location from which the original VPIM message was received Subscriber DTMF ID If the VPIM subscriber extension has been successfully generated according to the rule specified in the Map VPIM Subscriber Extensions To setting the extension is displayed here otherwise Invalid is listed Action Type Code One of the following e 13001 create e 13002 delete e 13003 modify Action Status Code One of the following e 15000 error e 15001 completed successfully Error Status Code One of the following e 100 success e 101 extension conflict e 102 alias conflict e 103 remote address conflict e 104 invalid name e 105 invalid parameter e 106 subscriber not local e 107 subscriber not found e 108 invalid extension See Table 7 3 for a further description of each error status code Subscriber Status Code One of the following e O global e 1 local e 2 not found OL 13844 01 Networking Guide for Cisco Un
2. W Messaging Between Cisco Unity and Cisco Unity Express Servers Messaging Between Cisco Unity and Cisco Unity Express Servers Note Generally when setting up VPIM Networking between Cisco Unity and Cisco Unity Express you configure the Cisco Unity servers just as you would for VPIM Networking with any other voice messaging system However there are some settings that need to be coordinated between the Cisco Unity and Cisco Unity Express servers as explained in the following sections e Correspondence Between Locations page 8 6 e VPIM Subscribers Correspond to Cisco Unity Express Subscribers page 8 6 For information on the versions of Cisco Unity Express that are supported for VPIM Networking with Cisco Unity see the list of supported VPIM voice messaging systems in Supported Hardware and Software and Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html Correspondence Between Locations You create a VPIM delivery location on the local Cisco Unity server to correspond to each remote Cisco Unity Express server Typically the Domain Name that you enter on the delivery location when configuring Cisco Unity matches the Domain Name configured for the network local location on the Cisco Unity Express server Similarly when configuring Cisco Unity Express the Domain Name that you enter for the network location that corresponds to the Cisco Unity server t
3. Related Documentation e Accessing Voice Mail in Multiple Unity Server Environments at http www cisco com warp public 788 AV VID one_message_button_two_unity_servers html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter2 Digital Networking Setting Up Digital Networking Hi e The Cisco Unity Data and Active Directory Cisco Unity 5 x and Later with Microsoft Exchange white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html e The Active Directory Capacity Planning Cisco Unity Version 5 x and Later with Microsoft Exchange white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html Setting Up Digital Networking Prerequisites e Cisco Unity is already installed on the servers according to the requirements and instructions in the Cisco Unity installation guide e Cisco Unity meets the requirements as described in the Requirements for Setting Up Digital Networking section on page 2 1 Task List Setting Up Digital Networking Use this task list to set up Digital Networking on each Cisco Unity server The cross references take you to detailed procedures If a system is using failover do the tasks only on the primary server unless a task requires changing the registry which must be done on both the primary and secondary servers The instructions will note this 1 Optionally obtai
4. HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking e That the server on which the Voice Connector will be installed is able to route messages to the server that handles outgoing SMTP messages e That the Exchange servers where Cisco Unity subscriber mailboxes are located can route messages to the Exchange server on which the Voice Connector is installed e That the Exchange server on which the Voice Connector is installed can route messages to the Exchange servers where Cisco Unity subscriber mailboxes are located Refer to your Exchange documentation for more information Extending the Active Directory Schema Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Before Cisco Unity is installed the Active Directory schema is extended to store Cisco Unity specific information To support VPIM Networking the schema must be further extended To see the schema changes that need to be made to support VPIM Networking browse to the directory Schema LdifScripts on Cisco Unity Disc 1 and view the file vpimgateway ldf To Extend the Active Directory Schema for VPIM Networking Do this procedure only if you did not already modify the Active Directory schema to support VPIM Networking during the Cisco Unity installation You can verify whether the schema has already been modified by examining the log file that is generated each time the schema is updated A shortcut to the directory where the log file is located is p
5. Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Deleting VPIM Subscribers Each VPIM subscriber is associated with an Active Directory contact When you delete VPIM subscribers in the Cisco Unity Administrator by deleting the subscriber accounts individually the underlying contacts are automatically deleted To delete all of the VPIM subscribers associated with a delivery location the underlying contacts associated with the subscribers and the delivery location itself use the Global Subscriber Manager available in Tools Depot Note that when you delete a VPIM delivery location blind addressees are also removed from all private lists Consider notifying subscribers of these potential changes to their private lists If enabled by the delivery location Subscriber Creation settings Cisco Unity can automatically delete VPIM subscribers when non delivery receipts are received from the delivery location in response to messages that are sent to VPIM subscribers For further information see the Automatic VPIM Subscriber Directory Updates section on page 7 46 Extension Addresses When you create a VPIM subscriber Cisco Unity automatically generates an e mail address in the following format VPIM lt Delivery Location Dial ID gt _ lt Remote Mailbox Number gt This special e mail address is called an extension address or a remote address The ext
6. Registry settings are not replicated to the secondary server To Enable Cross Server Transfer and to Enter the Pilot Numbers of Destination Cisco Unity Servers Step1 In the Cisco Unity Administrator go to the Network gt Dialing Domain Options page Step2 Click Pass Control to the Called Subscriber s Cisco Unity Server Step3 In the Pilot Numbers for Cross Server Logon Transfer and Live Reply section enter the pilot number in the Dial String field for each Cisco Unity server displayed in the table Note that the pilot numbers that you enter are stored in the SQL Server database UnityDb on the Cisco Unity server Therefore if the system is using failover the pilot numbers will be replicated to the secondary server Step4 Check the Play Prompt During Cross Server Logon Transfer and Live Reply so That Callers Know Something Is Happening check box Although playing the Please wait prompt is optional we recommend that you check the box because the cross server process can take several seconds before the caller is transferred Click the Save icon Optional Enabling Cross Server Transfer for External Subscribers By default transfers to external subscribers AMIS Bridge VPIM Internet and Trusted Internet subscribers who are homed on a server in the dialing domain other than the server from which the transfer is initiated will be conducted as release to switch transfers Do the following procedure if you want transfers to ex
7. section on page 7 22 Optionally customize the delivery location settings that control automatic VPIM directory updates See the Customizing VPIM Subscriber Directory Update Settings section on page 7 28 Optionally extend identified subscriber messaging to include VPIM subscribers See the Extending Identified Subscriber Messaging to Include VPIM Subscribers section on page 7 34 Finish the Setup 15 16 Set up the remote voice messaging system for VPIM Precisely how this is done depends on the voice messaging system However you will need to provide the remote system with information about Cisco Unity See the Gathering Information About Cisco Unity to Configure Another Voice Messaging System for VPIM section on page 7 36 Test the setup to verify that Cisco Unity can exchange messages with the other voice messaging system Procedures for Setting Up Cisco Unity to Use VPIM Networking This section contains all of the procedures necessary to set up Cisco Unity for VPIM Networking If you are unfamiliar with VPIM Networking you should first read the VPIM Concepts and Definitions section on page 7 36 Consult the Task List Setting Up Cisco Unity to Use VPIM Networking section on page 7 3 for information on the order in which the procedures must be done Making Design Decisions and Gathering Needed Information Before you begin setting up Cisco Unity for VPIM Networking be sure to plan for the foll
8. even before they hear message counts for new and saved messages Subscribers must listen to each system broadcast message in its entirety before Cisco Unity allows them to hear new and saved messages or to change setup options They cannot fast forward or skip a system broadcast message Note System broadcast messages do not light message waiting indicators MWIs on subscriber phones nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver System broadcast messages also do not trigger message notifications for alternative devices such as a pager or another phone A system broadcast message can be sent to all subscribers on one or more Cisco Unity servers that access the same subscriber directory by addressing the message to the delivery location Dial ID of the desired server For more information see the Setting Up System Broadcast Messaging for Sending to All Subscribers in the Directory Optional section on page 2 10 In organizations where there are multiple Cisco Unity servers that access different directories system broadcast messages can be sent to all subscribers in the organization or to all subscribers associated with specific sets of digitally networked servers by setting up public distribution lists that include VPIM subscribers representing each location where subscribers should receive the message A similar approach can also be used to include all
9. Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi Migrating Subscribers from Another Voice Messaging System to Cisco Unity If you are using AMIS to migrate from another voice messaging system to Cisco Unity there are several tools that you can use to create Cisco Unity subscribers from AMIS subscriber information See the following sections for more information Migrating Subscribers in Bulk page 5 37 Migrating Subscribers One at a Time page 5 37 Private List Considerations for Migrating Subscribers page 5 38 Migrating Subscribers in Bulk Following are the general steps for migrating AMIS subscribers to Cisco Unity subscribers in bulk See the Help files of each of the tools for more information Click the Tools Depot icon on the Cisco Unity server and click the applicable tool in the left pane to view the Help file 1 2 As a best practice back up the Cisco Unity server before proceeding If the voice names of the subscribers on the remote system were recorded in a standard format that can be played on the Cisco Unity server such as G 711 or G 729a copy the WAV files to the Cisco Unity server The Cisco Unity Bulk Import wizard will import the voice names Run Subscriber Information Dump from Tools Depot and output the AMIS subscriber information to a CSV file Modify the output CSV file as needed so that you can use it as the input file when you create Cisco Unity subscribers by using the Cisco Un
10. Click Exit to close ConfigMgr Log on to the Exchange 2007 server on which you want to run the script by using an account that has the right to run a PowerShell script If necessary copy the script locally to the Exchange server Run Exchange Management Shell From the Start menu click All Program gt Microsoft Exchange Server 2007 gt Exchange Management Shell Run the script In the Exchange Management Shell window enter the full pathname of script For example d scripts UAmis_ lt ServerName gt PS1 Alternatively you can change to the directory where the script is located by using the cd command and then run the script by entering OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Step 1 Step 2 Step 3 Step 4 Step 5 Step 1 Step 2 Step 3 Step 4 UAmis_ lt ServerName gt PS1 For more information refer to Microsoft documentation On the Cisco Unity server browse to the directory in which Cisco Unity is installed the default location is C CommServer Double click ConfigMgr exe The ConfigMegr dialog box appears Click Create and Configure AMIS Account and Mailbox to complete the configuration Click OK Click Exit to close ConfigMgr On the Cisco Unity server start the Services tool On
11. Inbox when AMIS subscribers exist in the Cisco Unity directory Available through the Cisco Unity TUI ViewMail and the Cisco Unity Inbox when Bridge subscribers exist in the Cisco Unity directory Available through the Cisco Unity TUI ViewMail and the Cisco Unity Inbox when VPIM subscribers exist in the Cisco Unity directory OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter 1 Hs Comparison of AMIS Bridge and VPIM Networking Table 1 8 Spoken Name Confirmation AMIS Bridge VPIM Available when a recorded voice name exists for the AMIS subscriber Voice names for AMIS subscribers must be recorded individually in the Cisco Unity Administrator Voice names for AMIS subscribers can be imported by using the Cisco Unity Bulk Import utility Available when a recorded voice name exists for the Bridge subscriber Voice names for Bridge subscribers can be recorded individually in the Cisco Unity Administrator However because the Bridge supports directory information sharing the text and recorded voice names of Octel subscribers are retrieved on a usage basis and Bridge subscribers can be automatically created in the Cisco Unity directory with the retrieved text and voice names Similarly the text and voice names of Cisco Unity subscribers are retrieved by the Octel servers on a usage basis and directory entries are automatically created on the Octel s
12. Integrations with phone systems through voice cards are not supported See the Phone System Considerations for Cross Server Features section on page 3 2 for more information Subscribers must belong to a class of service for which live reply is enabled Live reply is enabled on the Subscribers gt Class of Service gt Messages page in the Cisco Unity Administrator by checking the Subscribers Can Reply to Messages from Subscribers by Calling Them check box Transfer numbers must be configured for each Cisco Unity subscriber For live reply to be available to messages that were sent when the sender called the recipient from a recognized phone number and was forwarded to Cisco Unity identified subscriber messaging must be set up between networked Cisco Unity servers See the Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers Optional section on page 2 8 Task List Enabling Cross Server Live Reply Use the following task list to enable cross server live reply The cross references take you to detailed procedures 1 Verify that all of the networked Cisco Unity servers are configured to be in the same dialing domain as described in the Customizing the Primary Location section on page 2 6 Verify that the directory handler and automated attendant search scopes have been set to the dialing domain as described in the Setting the Addressing Directory Handler and Automated Attendant Se
13. Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange e744 OL 13844 01 Chapter 7 VPIM Networking VPIM Concepts and Definitions W Cannot set up or receive message notifications Cannot receive message waiting indications Manually setting up VPIM subscribers requires more overhead for administrators of Cisco Unity than blind addressing does However you can also configure automatic directory updates so that VPIM subscribers will be automatically created modified and deleted based on information received in incoming VPIM messages See the Automatic VPIM Subscriber Directory Updates section on page 7 46 for more information Whether created manually or automatically the VPIM subscriber option allows other subscribers to address messages to VPIM subscribers the same way that they address messages to regular subscribers In general creating VPIM subscriber accounts is a good solution in the following circumstances When there are only a few subscribers at the other voice messaging system who need to receive messages from the subscribers at your location Note however that there are no technical constraints associated with creating large numbers of VPIM subscribers When unidentified callers need to be able to call the local Cisco Unity server to leave a message for someone on the other voice messaging system This may provide a way for local callers to avoid long distance charges when leaving a message f
14. On the Voice Connector Setup Wizard Select Components dialog box check the Voice Connector for Exchange check box If you are setting up secure messaging and if Cisco Unity is not on the Exchange server check the Cisco Secure Messaging Service check box Click Next On the Welcome screen click Next On the Confirm SMTP Pickup Directory screen click Next In the Address Types dialog check the Trusted Internet Location check box If you are setting up the system to use other networking options check the check boxes of the applicable address types S Note Setting up VPIM Networking also requires the installation of the Transport Event Sink Click Next On the Confirm Directory dialog box click Next to launch the setup If you did not check the Cisco Secure Messaging Service check box in Step 7 skip to Step 16 Otherwise do the following sub steps in the Cisco Unity Secure Messaging Service Setup wizard a On the Welcome screen click Next b On the Choose Destination Folder dialog specify the destination and click Next c Optionally on the Message Security Settings screen check the Enable Message Aging check box and enter the number of days that encrypted messages should be available If the check box is unchecked Cisco Unity will not limit the number of days that encrypted messages will be available d Click Next e On the Ready to Install Software screen click Install When the setup is complete clic
15. chapter in the System Administration Guide for Cisco Unity 3 Restriction Tables Each COS specifies a restriction table for call transfers one for message notification and one for fax deliveries Cisco Unity applies the restriction table associated with the COS of a subscriber and displays an error message if the phone number is not allowed Cisco Unity comes with predefined restriction tables that you can modify Although most restriction table settings do not apply to Internet subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications Assistant PCA administrators can enter call transfer numbers for Internet subscribers For security purposes you should modify the restriction table used for transfers in the COS to which Internet subscribers belong as necessary For details see the Managing Restriction Tables chapter in the System Administration Guide for Cisco Unity 4 Public Distribution Lists Public distribution lists are used to send voice messages to multiple subscribers at the same time Cisco Unity assigns new subscribers to the public distribution lists that are specified in the template on which the Internet subscriber account is based For details see the Managing Distribution Lists chapter in the System Administration Guide for Cisco Unity 5 Subscriber Templates In the Cisco Unity Administrator you can specify settings for a group of Internet subscribers by using a sub
16. subscriber are sent via a Cisco Unity server that is designated as the AMIS bridgehead server to the applicable mailbox on the remote messaging system AMIS subscribers do not have messages stored locally Their messages are stored on the remote messaging system B blind addressing One of the methods that Cisco Unity provides for addressing messages to remote messaging system users Blind addressing allows addressing of messages without having the recipient mailbox number text name or recorded name in the directory Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ou 13844 01 EEN WE Glossary Bridge Networking A Cisco Unity networking option Allows messaging between Cisco Unity and Avaya Octel or Interchange systems on an Octel analog network by using the Cisco Unity Bridge The Bridge which acts as a networking gateway must be installed on a separate and dedicated platform Messaging between Cisco Unity and the Bridge is done by using SMTP over the Internet or any TCP IP network Messaging between the Octel servers and the Bridge is done by using the Octel analog networking protocol Cisco Unity and the Octel systems maintain separate voice mail directories However the Bridge supports NameNet which is an Octel Networking feature that allows for the propagation of text and voice names among nodes on the analog Octel network NameNet allows subscribers to address messages to people at other nodes by spelling th
17. 10 Upgrading and Uninstalling Networking Options Determining the Voice Connector Version W Step5 In the Item Name box click Product Version to view the product version in the Value box Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 g 10 7 Chapter 10 Upgrading and Uninstalling Networking Options HZ Determining the Voice Connector Version Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P08 E OL 13844 01 Overview Prerequisites aroun Migrating from SMTP Networking to VPIM Networking This chapter provides information on migrating from SMTP Networking to VPIM Networking for messaging between Cisco Unity servers that access different directories Because Cisco Unity 4 x was the last train that supported the SMTP Networking option customers who need to network Cisco Unity servers that access separate directories must migrate to VPIM Networking instead of using SMTP Networking after upgrading to Cisco Unity 5 0 or later Both SMTP Networking and VPIM Networking use SMTP as the mechanism for exchanging messages but the message format differs SMTP Networking uses a proprietary message format while the message format in VPIM Networking adheres to the VPIM industry standard In addition VPIM Networking provides functionality that is not available in SMTP Networking See the VPIM Networking chapter for more information Before starting the migrat
18. 4 11 creating by using Cisco Unity Administrator 4 9 creating by using Cisco Unity Bulk Import wizard 4 6 cross server transfer enabling 4 10 deleting 4 12 issues in creating 4 2 overview 4 1 prerequisites 4 1 Trusted issues in creating 4 4 L licenses obtaining 2 5 overview 2 2 pooling enabling 2 4 pooling viewing information 2 5 live reply and AMIS subscribers 5 33 and VPIM subscribers 7 53 enabling 2 11 locations defined 2 15 overview 1 3 M MAC address obtaining 2 4 message addressing options overview 1 2 networking options overview 1 1 overview 1 1 numbering plan guidelines 9 2 Index W P primary location settings addressing option settings 9 3 customizing 2 6 dial IDs assigning 9 2 minimum dial ID length changing 9 2 numbering plan guidelines 9 2 overview 9 1 profile settings 9 1 subscriber addressing options 9 4 S schema Active Directory extending for VPIM Networking 7 8 extensions overview 1 4 search scopes addressing setting 2 6 automated attendant setting 2 7 Cisco PCA changing default 2 11 directory handler setting 2 7 how Cisco Unity searches for matching names 9 4 how Cisco Unity searches for matching numbers 9 4 SMTP Networking migrating to VPIM Networking overview 11 1 prerequisites 11 1 task list 11 2 system broadcast messages addressing 2 23 setting up 2 10 T Transport Event Sink 7 13 Trusted Internet locations creating 4 4 Voice Conn
19. AMIS recipients results in 200 messages in the outbound queue and would require at least 6 5 hours of port time to transmit When multiple ports have been designated for outgoing AMIS messages Cisco Unity uses all designated ports as message traffic warrants The total number of ports used is limited by the availability of ports that have been designated for outgoing AMIS calls For example if there are 10 ports available for outgoing AMIS messages and 10 hours of messages to deliver all 10 ports are used for message delivery and the time to transmit all of the messages will be about one hour plus the time it takes to place the calls and establish the AMIS sessions Outbound messages are sorted according to their destination and then batched into groups of 9 If there are multiple destinations multiple ports are used to transmit the messages If there are numerous messages to one destination each batch of messages with a maximum of nine per batch is transmitted on a different port if one is available In other words if you have multiple ports designated for AMIS message delivery multiple ports will be used to handle the messages to a single node as needed As the number of messages for a particular node increases an additional port is added when the number of Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange u OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi outgoing messag
20. Add Click Single Computer and enter the new IP address of the server that changed addresses Click OK Verify that the Allow All Computers Which Successfully Authenticate to Relay Regardless of the List Above check box is checked Click OK twice to close the Properties dialog box Close the Exchange System Manager Repeat Step through Step 12 on each Microsoft Exchange server in your network To Check the IP Addresses on Receive Connectors on Exchange 2007 Open Exchange Management Console For each Hub Transport and Edge Transport Receive connector a Right click the Receive connector and click Properties b Click the Network tab c Review the listed IP addresses to see if any changes are needed Close Exchange Management Console Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 760 i OL 13844 01 Chapter7 VPIM Networking Notable Behavior Wl Moving the UVPIM Mailbox For information on moving the UVPIM mailbox see the UVPIM Mailbox section in the Cisco Unity Data and Log Files chapter of the Maintenance Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Notable Behavior This section describes notable behavior of VPIM Networking See the following sections for more information e Call Transfer Settings and VPIM Subscribers page 7 61 e Inbound Messages Are Delivered Only to Primary Extensions page 7 62
21. Administrator on another server The GSM shows your entire Cisco Unity network broken down by dialing domains and servers The GSM allows you to quickly locate individual subscribers and launch the Cisco Unity Administrator for the subscribers regardless of which server they are homed on You can select any scope you want and see all of the subscribers at that level Searching can be done by dialing domain by server or globally across the entire Cisco Unity network To Use the GSM On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane double click Global Subscriber Manager OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange E Chapter2 Digital Networking W Digital Networking Concepts and Definitions Step 3 Double click the subscriber account that you want to edit The applicable Cisco Unity Administrator will be displayed in a browser window See the GSM Help file for more information Granting Administrative Rights to Other Cisco Unity Servers To access the Cisco Unity Administrator on another server the administrators on the local Cisco Unity server need the applicable class of service rights The easiest way to set this up is to run the GrantUnityAccess utility See the Granting Administrative Rights to Other Cisco Unity Servers section in the Managing Cisco Unity Administrator Accounts chapter in the System Administration Guide for
22. Click Next without changing any options until you arrive at the Choose Active Directory Containers for Import page Choose all of the containers from which users will be imported for every Cisco Unity server in the forest Step5 Click Next without changing any options until you complete the wizard Step6 Repeat Step 1 through Step 5 on each Cisco Unity in the forest Enabling Identified Subscriber Messaging If the system is using failover you must make this change on both the primary and secondary servers because the setting is stored in the registry To Enable Identified Subscriber Messaging Step1 In the Cisco Unity Administrator go to the System gt Configuration Settings page Step2 Inthe Identified Subscriber Messaging section uncheck the Disable Identified Subscriber Messaging check box Identified subscriber messaging for subscribers on the same Cisco Unity server is enabled when the check box is unchecked By default the box is unchecked Step3 Click the Save icon Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 a 735 Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Extending Identified Subscriber Messaging Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 After identified subscriber messaging has been enabled you must extend it to include VPIM subscribers To Extend Identified Messaging On the Cisco Unity server desktop double click the C
23. Failure to find the recipient at another location Changing the Minimum Length of Dial IDs If necessary to accommodate the numbering plan for your organization the minimum length for primary location Dial IDs can be reduced to one or two digits by changing a registry key as described in the following To Change the Minimum Length of a Location Dial ID procedure Note however that one and two digit Dial IDs may conflict with private distribution list IDs during an address search When a subscriber addresses a message by entering a one or two digit number Cisco Unity first searches for a matching private distribution list If a match is found the search stops Therefore when a subscriber addresses a message by entering a location Dial ID in order to narrow down the search scope to a Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 9 Primary Location Settings Primary Location Addressing Option Settings W particular location if the number entered matches a private distribution list ID the conversation offers only the private distribution list as a destination If subscribers do not address messages to other locations by first entering a Dial ID there is no conflict and the minimum length for Dial IDs can be reduced to accommodate complex numbering plans Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 For Cisco Unity failover registry changes on one Cisco Uni
24. Hi Directory Update Processing That Occurs on the Cisco Unity VPIM Bridgehead Server The CsVPIMConnector service running on the VPIM bridgehead server monitors the UVPIM_ lt Servername gt mailbox for directory messages When the CsVPIMConnector service receives a directory message indicating that a new VPIM subscriber should be created it also checks additional Subscriber Creation settings on the delivery location to determine e Which template to use when creating VPIM subscribers e How to map the parsed text name of the VPIM subscriber to a first name last name and display name e How to map the phone number to an extension e Whether or not VPIM subscribers with no recorded voice names are allowed The service uses SQL Server to create or update the VPIM subscriber on the VPIM bridgehead server From the SQL Server database the subscriber information is replicated to Active Directory where a mail enabled contact is created When the CsVPIMConnector service receives a directory message indicating that an existing VPIM subscriber should be modified it checks to see whether the delivery location is configured to have the subscriber information updated with every incoming VPIM message or only on messages where the text name has changed The service takes the text name from the incoming message and applies the rules that have been configured to map the text name to a display name If the option is selected that allows updates only when the
25. In the left pane double click Subscriber Information Dump Step3 Select AMIS Subscribers Only from the Subscribers to Dump list Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P02 g OL 13844 01 Chapter 10 Upgrading and Uninstalling Networking Options Step 4 Step 5 Step 6 Step7 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 1 Step 2 Step 3 Removing VPIM Networking W Indicate the output file name and location and how the data should be formatted Select the data to include in the output file Click Start When the output is complete Subscriber Information Dump displays a message box with the number of errors encountered in the process Click OK to view the error log or Cancel if no errors were encountered Exit Subscriber Information Dump and Tools Depot To Delete AMIS Delivery Locations and AMIS Subscribers On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane double click Global Subscriber Manager Expand the tree in the left pane so that the delivery location to be deleted is visible Right click the location and select Delete This Location In the warning dialog box click Yes All of the AMIS subscribers who are associated with the delivery location are deleted automatically when the location is deleted as are the underlying contacts Repeat Step 4 as needed to delete all of the AMIS locations Close Global Subscribe
26. Inbound Messages Are Delivered Only to Primary Extensions When addressing a message to a Cisco Unity subscriber users on the remote voice messaging system must use the primary extension of the Cisco Unity subscriber alternate extensions are not supported Senders will receive an NDR if they address a message with the alternate extension of a Cisco Unity subscriber Note also that Cisco Unity does not accept messages from a remote voice mail system that are sent to Cisco Unity public distribution lists call handlers and interview handlers Cisco Unity accepts messages from a remote voice mail system only when they are sent to a subscriber primary extension When designing the numbering plan for Cisco Unity subscribers as a best practice configure the primary extension of all Cisco Unity subscribers with the extension that will be used for addressing from the remote voice mail system Configure all other required extensions as alternate extensions as all other functionality in Cisco Unity can use alternate extensions Inbound Search Scope In installations with multiple Cisco Unity servers networked together the search scope for a matching subscriber extension for inbound messages that are sent from another AMIS compliant voice messaging system is controlled by the primary location addressing options in the Cisco Unity Administrator The search scope for inbound AMIS messages can be set to the local Cisco Unity server to the dialing domain
27. Networking The Active Directory schema must be extended for VPIM Networking The schema should have been extended as part of upgrading Cisco Unity After upgrading the Cisco Unity servers on which the VPIM Networking option has been previously installed VPIM Networking should continue to work However we recommend that you uninstall the previous version of the Voice Connector and install the new version Other than upgrading the Voice Connector there are no additional upgrade steps required See the following sections for information on uninstalling the Voice Connector and reinstalling it e Uninstalling the Cisco Unity Voice Connector page 10 4 e Setting Up the Voice Connector for VPIM Networking page 7 10 You can configure VPIM delivery locations to allow Cisco Unity to automatically create modify and delete VPIM subscribers based on the information that is received in incoming VPIM messages In order to use this feature you must upgrade the Voice Connector and you must run ConfigMgr exe on the VPIM bridgehead server to create the UVPIM directory account See the Creating the UVPIM Account by Using ConfigMgr exe Optional section on page 7 16 for details By default all types of automatic directory update are disabled for each delivery location When you have upgraded the Voice Connector and have created the VPIM directory account you must configure the subscriber creation settings for each delivery location either individually or i
28. Networking 2 3 Procedures for Setting Up Cisco Unity to Use Digital Networking 2 4 Enabling License Pooling Optional 2 4 Customizing the Primary Location 2 6 Setting the Addressing Directory Handler and Automated Attendant Search Scopes 2 6 Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers Optional 2 8 Modifying the All Subscribers Public Distribution List 2 10 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange I OL 13844 01 ii E Contents Setting Up System Broadcast Messaging for Sending to All Subscribers in the Directory Optional 2 10 Changing the Default Search Scope for the Cisco PCA Optional 2 11 Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain Optional 2 11 Testing the Digital Networking Setup 2 12 Digital Networking Concepts and Definitions 2 14 Locations and Digital Networking 2 15 Dialing Domains 2 15 Addressing Options for Non Networked Phone Systems 2 18 Cisco Unity Administrator Scope 2 20 Granting Administrative Rights to Other Cisco Unity Servers 2 22 Distribution Lists 2 22 System Broadcast Messages 2 23 Notable Behavior 2 24 Mapping Subscribers to Cisco Unity Servers 2 25 CHAPTER 3 Cross Server Logon Transfers and Live Reply 3 1 Overview of Cross Server Logon Transfer and Live Reply 3 1 Phone System Considerations for Cross Server Features 3 2 Planning for Increased Port Usage 3 3 A Brief Look at Cisco Unity Data A
29. Networking setup To test the Digital Networking setup create test subscriber accounts or use existing subscriber accounts on each Cisco Unity server When setting up subscriber accounts in the Cisco Unity Administrator to be used in the tests be sure to e Record voice names e Record and enable internal greetings e Check the List in Phone Directory check box on the Subscriber Profile page e Check the Before Playing Each Message Play the Sender s Name check box on the Subscriber Conversation page Do the following tests to make sure Digital Networking is functioning properly e To Verify Messaging Between Subscribers on Different Cisco Unity Servers page 2 13 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P22 OL 13844 01 Chapter2 Digital Networking Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 1 Step 2 Procedures for Setting Up Cisco Unity to Use Digital Networking i e To Verify Call Transfers from the Automated Attendant to Subscribers on Other Cisco Unity Servers page 2 13 e To Verify Call Transfers from a Directory Handler to Subscribers on Other Cisco Unity Servers page 2 13 e To Verify Identified Subscriber Messaging Between Networked Subscribers page 2 14 e To Verify Live Reply Between Subscribers on Different Cisco Unity Servers in the Dialing Domain page 2 14 To Verify Messaging Between Subscribers on Different Cisco Unity Servers Verify that messag
30. Networking to VPIM Networking Step 5 Finish the migration by continuing with the procedures in the Setting Up the Voice Connector for VPIM Networking section on page 7 10 Manually Converting VPIM Delivery Locations and Subscribers Step 1 Step 2 Step 3 Step 4 Step 5 Step 1 Step 2 Step 3 Step 4 If you prefer not to use the VpimMigrateSMTP stored procedure to convert SMTP delivery locations to VPIM delivery locations and Internet subscribers to VPIM subscribers use the following task list and procedures to do the conversion manually You do these tasks on the Cisco Unity Bridgehead server 1 Write down the data on each SMTP delivery location and then delete the delivery location See the To Record SMTP Delivery Location Data and Then Delete the Delivery Location procedure on page 11 4 2 Create VPIM delivery locations by using the SMTP delivery location data See the To Create VPIM Delivery Locations procedure on page 11 4 3 Export Internet subscriber data to a CSV file by using the Subscriber Information Dump tool available in Tools Depot See the To Export Internet Subscriber Data to a CSV File procedure on page 11 5 4 Modify the CSV file so that it can be used as the input CSV file for the Cisco Unity Bulk Import wizard See the To Modify the CSV File for Use with the Cisco Unity Bulk Import Wizard procedure on page 11 6 5 Delete the Internet subscribers and the associated contacts S
31. Octel subscriber on a network node The network address consists of a node prefix that identifies the remote server to which the message is addressed and additional digits that identify the recipient mailbox on the remote server networked A subscriber who is associated with a Cisco Unity server that is Digitally Networked with the local subscriber Cisco Unity server networking In Cisco Unity networking is the general term for messaging between Cisco Unity servers and between Cisco Unity and other voice messaging systems The term networking has a broad definition and encompasses the following ideas Subscribers who are associated with one Cisco Unity server can use the phone to send voice messages to subscribers who are associated with another Cisco Unity server to individuals with access to a computer connected to the Internet and to individuals who use a voice messaging system other than Cisco Unity Unidentified callers can find any subscriber in the directory and leave a voice message Depending on the phone system and network configuration unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone even to the phone of a subscriber who is not associated with the local server Cisco Unity offers the following networking options Digital Networking AMIS Networking Bridge Networking and VPIM Networking node In Octel analog networking a node is a voice
32. On the Windows Start menu click Settings gt Control Panel gt Add Remove Programs Select the Voice Connector Follow the on screen prompts to uninstall the Voice Connector Determining the Voice Connector Version Step 1 Step 2 Step 3 Step 4 Step 5 Step 1 Step 2 Step 3 Step 4 This section contains two procedures Do the procedure for your version of Cisco Unity To Determine the Voice Connector Version in Use Cisco Unity 5 0 1 and Later Voice Connector 12 0 1 and Later Log on to the Exchange server on which the Voice Connector is installed In Windows Explorer or My Computer browse to the lt ExchangeServerPath gt VoiceGateway Bin directory Right click GwIve exe and click Properties Click the Version tab in the Properties window In the Item Name box click Product Version to view the product version in the Value box To Determine the Voice Connector Version in Use Cisco Unity 4 x Voice Connector 10 0 Through 11 0 3 Log on to the Exchange server on which the Voice Connector is installed In Windows Explorer or My Computer browse to the applicable directory Exchange 2000 or Exchange 2003 lt ExchangeServerPath gt VoiceGateway Bin Exchange 5 5 lt ExchangeServerPath gt Connect Voice Bin Right click GwIve exe and click Properties Click the Version tab in the Properties window Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ea OL 13844 01 Chapter
33. Remove Programs To Uninstall the Voice Connector for Exchange 2000 Cisco Unity 4 x Voice Connector 10 0 Through 11 0 3 Log on to the Exchange server on which the Voice Connector is installed On the Windows Start menu click Settings gt Control Panel gt Add Remove Programs Click Exchange 2000 Voice Connector Follow the on screen prompts to uninstall the Voice Connector On the Windows Start menu click Programs gt Microsoft Exchange gt System Manager Expand Servers lt Server name gt lt Storage group gt Mailbox Store Mailboxes for the server on which the Voice Connector was installed OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter10 Upgrading and Uninstalling Networking Options HZ Determining the Voice Connector Version Step7 Step 8 Step 9 Step 1 Step 2 Step 3 Step 4 The mailbox for the Voice Connector is named AvExchangeI VC_ lt Servername gt or Exchange 2000 Voice Connector lt Servername gt Right click Mailboxes in the left pane and select Run Cleanup Agent After the Cleanup Agent has run right click each Voice Connector mailbox marked with the red X icon and select Purge Click Yes in the warning dialog box Close the Exchange System Manager To Uninstall the Voice Connector for Exchange 5 5 Cisco Unity 4 x Voice Connector 10 0 Through 11 0 3 Log on to the Exchange server on which the Voice Connector is installed
34. Running Exchange 2007 Open Exchange Management Console on the partner Exchange server In the tree control in the left pane expand Recipient Configuration and click Mailbox Verify that UAmis_ lt ServerName gt is in the list of mailboxes in the right pane Close Exchange Management Console Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange u OL 13844 01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS W Designating Voice Ports for Outbound AMIS Calls Step 1 Step 2 Step 3 In installations with multiple Cisco Unity servers networked together via Digital Networking designate voice ports for AMIS calls only on those Cisco Unity server s that are licensed for AMIS See the Port Usage and Schedules section on page 5 26 for guidelines on configuring the ports To Designate Voice Ports for Outbound AMIS Calls In the Cisco Unity Administrator go to the Systems gt Ports page Designate which ports to use for outgoing AMIS calls Click the Save icon Setting AMIS Delivery Options Step 1 Step 2 Step 3 Step 4 The AMIS delivery option settings control attributes of outgoing AMIS calls on the Cisco Unity server In installations with multiple Cisco Unity servers networked together set the AMIS delivery options only on those Cisco Unity server s that are licensed for AMIS To Set AMIS Delivery Options In the Cisco Unity Administrator go to the Netwo
35. SMTP over the Internet or any TCP IP network IP Internet Protocol Network layer for the TCP IP protocol suite Internet Protocol version 4 is a connection less best effort packet switching protocol L location A Cisco Unity object that contains the addressing information that Cisco Unity needs to exchange messages with other voice messaging systems which may or may not be Cisco Unity systems See also delivery location and primary location M MIME Multipurpose Internet Mail Extensions An industry standard specification for formatting non ASCII messages so that they can be sent over the Internet Many e mail clients now support MIME which enables them to send and receive graphics audio and video files via the Internet mail system In addition MIME supports messages in character sets other than ASCII Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange MaLa E OL 13844 01 Glossary W NameNet An Avaya Octel networking feature supported by Bridge Networking that allows for the propagation of text and voice names among nodes on the analog Octel network NameNet allows subscribers to address messages to people at other nodes by spelling the recipient name and to get voice name confirmation when addressing a message to someone on another node network address An Avaya Octel networking term for the numeric address that an Octel subscriber enters as the message destination when addressing a message to an
36. Search for a matching extension Yes On the local Cisco Unity server lt gt y No ape rr Yes Within the dialing domain gt i No f Yes Globally through the entire directory gt Search for a matching location No dial ID and extension y Yes On the local Cisco Unity server gt No Yes Within the dialing domain gt gt J No Yes Globally through the entire directory Blind addressing enabled Search for a matching delivery location dial ID 4 On the local Cisco Unity server Within the dialing domain Globally through the entire directory No matches found Location Addressing Options Match es returned Match es returned No matches found Match es returned 69883 For information about Location Addressing option settings see the Location Addressing Options Page section of the Network Settings chapter of the Interface Reference Guide for the Cisco Unity Administrator available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 aeree AO Upgrading and Uninstalling Networking Options Overview This chapter provides information on upgrading and uninstalling Ci
37. Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Task List for Migrating from SMTP Networking to VPIM Networking W Click Add Record a voice name for the location Enter the SMTP domain name of the remote Cisco Unity server If needed to accommodate your numbering plan or if there is more than one VPIM delivery location with the same domain name enter a number in the Remote Phone Prefix field Subscribers do not enter this prefix when addressing messages However on outgoing messages the Voice Connector adds the prefix to the beginning of the recipient mailbox number to form the To address On incoming messages the Voice Connector expects this same prefix to be the leading digits of the From mailbox number and removes these digits before determining the sending mailbox number If needed to accommodate your numbering plan enter a number in the Cisco Unity Phone Prefix field On outgoing messages the Voice Connector adds this prefix to the beginning of the sender mailbox number to form the From address On incoming messages the Voice Connector expects this same prefix to be the leading digits of the To mailbox number and removes these digits prior to determining the matching Cisco Unity recipient ID Indicate whether incoming messages from this VPIM location should be converted to another audio format Indicate whether outbound messages to this
38. Subscribers 4 12 CHAPTER 5 AMIS Networking 5 1 Overview AMIS 5 1 Setting Up Cisco Unity to Use AMIS 5 1 Prerequisites 5 2 Considerations for Deploying AMIS with Cisco Unified Communications Manager and Cisco Gateways 5 3 Task List Setting Up Cisco Unity to Use AMIS 5 3 Procedures for Setting Up Cisco Unity to Use AMIS 5 4 Setting Up the Voice Connector for AMIS Networking 5 4 Creating the UAmis Account 5 8 Designating Voice Ports for Outbound AMIS Calls 5 11 Setting AMIS Delivery Options 5 11 Customizing the AMIS Restriction Table 5 11 Setting Up the AMIS Schedule 5 12 Customizing the Primary Location 5 12 Creating AMIS Delivery Locations 5 13 Creating AMIS Subscribers 5 16 Extending Identified Subscriber Messaging to Include AMIS Subscribers 5 22 Enabling Cross Server Transfer for AMIS Subscribers 5 24 AMIS Concepts and Definitions 5 25 Introduction to AMIS 5 25 Port Usage and Schedules 5 26 UAmis Account 5 27 Voice Connector and AMIS Networking 5 28 Locations and AMIS Networking 5 29 Message Addressing Options 5 29 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 aa E Contents Blind Addressing and AMIS Networking 5 30 AMIS Subscribers 5 31 Identified Subscriber Messaging 5 32 Live Reply to AMIS Subscribers 5 33 Deleting AMIS Subscribers 5 34 Extension Addresses 5 34 Determining How AMIS Subscribers Appear in the Outlook Address Book 5 34 Preventing Subsc
39. The vCard or header information must contain a phone number a text name and a domain name if the selected source of directory information is missing one of these fields no directory message will be created The Voice Connector also uses this information to check for the existence of a matching contact which will indicate whether the directory update pertains to creating a new VPIM subscriber or to modifying an existing one If the processing of the incoming VPIM message at the Voice Connector results in a nondelivery receipt NDR the Voice Connector will not create a directory message for the sender An NDR may instead be generated for the incoming VPIM message after it leaves the Voice Connector for example if the recipient mailbox is full but in such cases the Voice Connector will have already created the directory message Alternatively the Voice Connector may receive an NDR from a remote voice messaging system in response to an outgoing message addressed to a VPIM subscriber In this case the Voice Connector checks the corresponding delivery location to see whether automatic deletions are enabled For a successful deletion the vCard or header fields in the NDR must contain a phone number and domain name and an SMTP reason code indicating the reason for the delivery failure Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange za OL 13844 01 _ Chapter 7 VPIM Networking VPIM Concepts and Definitions
40. Unity to Use AMIS W If desired add optional column headers to the first row Be sure to separate the column headers with commas Although the Cisco Unity Bulk Import wizard does not require that you provide the AMIS_NODE_ID column in the CSV file we recommend that you add the column with the Node ID data to the CSV file Add the data for the delivery locations in the subsequent rows When finished e Confirm that every row contains the applicable data corresponding to each column header e Confirm that the data is separated by commas and that no tabs spaces or semicolons separate the data in the file e If any data includes a space quotes or commas contain it within quotes wy Note Every row does not have to contain data in the optional columns Save the file as a CSV file Continue with the following To Create AMIS Delivery Locations by Using the Cisco Unity Bulk Import Wizard procedure To Create AMIS Delivery Locations by Using the Cisco Unity Bulk Import Wizard Before you run the Cisco Unity Bulk Import wizard disable virus scanning services and intrusion detection software on the Cisco Unity server if applicable Otherwise the Cisco Unity Bulk Import wizard may run slowly On the Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Cisco Unity Bulk Import On the Welcome page click Next On the Select Import Operation in the Locations section click CSV File and the
41. VOICE to VPIM in each remote address If the Dial IDs of the VPIM delivery locations are different from the Dial IDs that were in the SMTP delivery locations change the Dial ID in each remote address Remote addresses are in the format VPIM lt Dial ID gt _ lt Remote Mailbox Number gt Save and close the CSV file To Delete the Internet Subscribers and Associated Contacts Start Active Directory Users and Computers On the Windows Start menu click Programs gt Administrative Tools gt Active Directory Users and Computers In the tree in the left pane expand the container in which users are created In the right pane click the Type column header so that all of the contacts are listed together Select the contacts that are associated with the Internet subscribers Right click the highlighted selection and click Delete The Cisco Unity directory monitor service will detect the change the next time it synchronizes with the directory and the associated Internet subscribers will be deleted from Cisco Unity Exit Active Directory Users and Computers Verify that the Internet subscribers have been deleted from Cisco Unity by doing the following sub steps a In the Cisco Unity Administrator go to any page in the Subscribers gt Subscribers section b Click the Find icon and search for an Internet subscriber whose associated contact was deleted in Active Directory Users and Computers You may need to wait for the deletion of the conta
42. VPIM location should be converted to another audio format Typically you choose Do Convert Outgoing Messages Optionally check the Sender s Recorded Name and or Sender s vCard check box es The data may be used for creating or updating directory entries if the remote system is configured to allow automatic creation modification and deletion of VPIM subscribers for the delivery location corresponding to this system Click the Save icon Repeat Step 2 through Step 13 for each delivery location To Export Internet Subscriber Data to a CSV File On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Subscriber Information Dump The Subscriber Information Dump dialog box opens In the Subscribers to Dump list click SMTP Subscribers Only Indicate the output file name and location Use the default settings for the Separate Data With and Use Quotes Around fields By default these fields are set respectively to Commas and When the Data Includes a Comma In the Data to Include in Output File list check the First Name Last Name Primary Extension and RemoteAddress check boxes You can also check other check boxes in the list as applicable Click Start When the output is complete a message box opens with the number of errors encountered in the process Click OK to view the error log or Cancel if no errors were encountered Exi
43. VPIM subscriber accounts in much the same way that you do regular subscriber accounts You can use the Cisco Unity Administrator to create modify and delete VPIM subscriber accounts one at a time and you can use the Cisco Unity Bulk Import wizard to create and modify multiple VPIM subscriber accounts Extensions are mandatory for VPIM subscribers The extension is the number that subscribers dial when addressing a message to a VPIM subscriber This number may or may not be the same as the mailbox number of the VPIM subscriber on the remote voice messaging system Callers who reach the opening greeting of your organization can dial the extension of a VPIM subscriber or look up a VPIM subscriber in directory assistance and leave a message VPIM subscribers have corresponding contacts in Active Directory When you delete VPIM subscribers the underlying contacts are deleted automatically Other than receiving messages VPIM subscribers do not have access to other Cisco Unity features and some sections of the Cisco Unity Administrator are disabled for VPIM subscribers VPIM subscribers e Cannot log on to Cisco Unity by phone to check or send messages e Cannot log on to Cisco Unity by phone or use the Cisco Unity Assistant to adjust personal settings so their recorded names and greetings can only be recorded or changed in the Cisco Unity Administrator e Cannot use the Cisco Unity Inbox to check messages e Cannot own private lists
44. a meaningful name for the location Enter the Dial ID See the Guidelines for Assigning Dial IDs and Extensions section on page 9 2 for detailed information about choosing a Dial ID Select AMIS as the Destination Type for the location Click Add Record a voice name for the location Enter the Delivery Phone Number This is the number that Cisco Unity dials to connect to the remote voice messaging system for outgoing AMIS messages Enter the numbers for the Node ID which is used to identify the remote voice messaging system that corresponds to this delivery location This Node ID must match the Node ID that the corresponding remote voice messaging system transmits during incoming calls If desired the Country Code and Area Code fields may be left blank however the Phone Number field is mandatory In the Outgoing Messages to This Location field select the applicable option e Do Not Decrypt Messages The Voice Connector will not decrypt or send secure messages and will send an NDR back to the sender e Decrypt Non Private Messages The Voice Connector will not decrypt or send secure messages that are flagged as private An NDR will be sent back to the sender All other messages will be decrypted before sending them to the remote location e Decrypt All Messages The Voice Connector will decrypt all secure messages before sending them to the remote location Depending on the configuration at the remote location the message may
45. an error to see the properties Enter corrections in the applicable boxes in the contact Click OK Repeat Step 4 through Step 6 for each contact listed in the error log file Run the Cisco Unity Bulk Import wizard again Repeat this procedure until all Internet subscriber accounts are created without error and then proceed to the After Creating Internet Subscriber Accounts section on page 4 10 Using the Cisco Unity Administrator to Create Internet Subscriber Accounts Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 By using the Cisco Unity Administrator you can create an Internet subscriber account by adding a new account or by importing existing data for an Active Directory contact When you add a new Internet subscriber account Cisco Unity creates a contact in Active Directory To create an Internet subscriber account do one of the following procedures e To Create an Internet Subscriber Account by Adding a New Contact page 4 9 e To Create an Internet Subscriber Account by Importing Existing User Data page 4 10 To Create an Internet Subscriber Account by Adding a New Contact In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page Click the Add icon Click New Subscriber and then select Internet or Trusted Internet from the list Enter the First Name and Last Name Enter the Extension of the Internet subscriber on Cisco Unity This is the number that other
46. be connected to the same phone system or phone system network as described in the Dialing Domains section on page 2 15 The servers must be configured to be in the same dialing domain as described in the Customizing the Primary Location section on page 2 6 The automated attendant search scope on each server must be set to the dialing domain as described in the Setting the Automated Attendant Search Scope section on page 2 7 The applicable permissions must be set as described in the Setting Permissions on Active Directory Containers Used for Importing Subscribers section on page 2 8 Identified subscriber messaging on each server must be enabled in the Cisco Unity Administrator as described in the Enabling Identified Subscriber Messaging on Each Cisco Unity Server section on page 2 9 Setting Permissions on Active Directory Containers Used for Importing Subscribers In Permissions wizard on the Choose Active Directory Containers for Import page you choose the Active Directory containers from which you want to import users contacts and groups to make them Cisco Unity subscribers and public distribution lists Note the following You must choose a container for the domain that includes the Cisco Unity server If you will be importing users from the same container for every Cisco Unity server choose that container For example if CiscoUnityServerl and CiscoUnityServer2 will both be importing users from Cont
47. broadcast messages do not light message waiting indicators MWIs on subscriber phones nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver System broadcast messages also do not trigger message notifications for alternative devices such as a pager or another phone System broadcast messages can be networked to all subscribers on one or more Cisco Unity servers that access the same subscriber directory by using Digital Networking In organizations where there are multiple Cisco Unity or Cisco Unity Express servers that access different directories system broadcast messages can be sent to all subscribers in the organization or to all subscribers who are associated with specific sets of digitally networked servers provided that the networks are connected by using the VPIM Networking option Addressing System Broadcast Messages to Digitally Networked Servers Depending on the desired set of recipients and the options selected in the Cisco Unity Broadcast Administrator a subscriber who has been granted permission to send system broadcast messages to subscribers on multiple servers can address messages to all subscribers on the local server to all subscribers on one or more digitally networked servers or to all subscribers on all servers in the domain by using Digital Networking For example consider a situation in which three Cisco Unity servers share the same directory The s
48. by the class of service In order for the live reply option to be offered when a subscriber listens to a message that was left by a subscriber on another Cisco Unity server in the dialing domain cross server live reply must be enabled and the Cisco Unity server on which the message was recorded must have identified the sender of the message as a subscriber By default live reply between subscribers who are homed on different Cisco Unity servers is not enabled When live reply and cross server live reply are enabled 1 After listening to a message from a subscriber on another Cisco Unity server in the dialing domain a subscriber chooses to call the subscriber who left the message Note that if identified subscriber messaging ISM between networked servers has not been set up or if ISM is disabled on the Cisco Unity server that recorded the message the live reply option will only be available for messages that are sent by subscribers who log on to Cisco Unity and address and send the message from their mailboxes 2 Cisco Unity puts the subscriber on hold and looks up the extension in the SQL Server database to determine whether the subscriber who is being replied to is on the same server or is on another Cisco Unity server in the dialing domain If the subscriber is on the same server processing proceeds as usual However if the subscriber who is being replied to is on another Cisco Unity server the local Cisco Unity server calls the a
49. click the AMIS restriction which by default is named Default AMIS S Note The AMIS restriction table is specified on the Network gt AMIS Options gt Delivery Options page in the Local Dial Restriction Table field As applicable for your installation do one or more of the following e To add a dial string click Add Dial String and enter settings for the new dial string as applicable e To delete a dial string click the dial string number in the table in the bottom portion of the Restriction Tables page and then click Remove Dial String e To modify a dial string click the dial string number in the table in the bottom portion of the Restriction Tables page and change settings as applicable Click the Save icon Setting Up the AMIS Schedule Step 1 Step 2 Step 3 Set up the AMIS schedule for messages that are not allowed by the AMIS restriction table In installations with multiple Cisco Unity servers networked together set up the AMIS schedule only on those Cisco Unity server s that are licensed for AMIS To Set Up the AMIS Schedule In the Cisco Unity Administrator go to the Network gt AMIS Options gt Schedule page Click boxes on the schedule grid to set the active and inactive half hours To avoid clicking the same blocks for more than one day use the Copy Day s Schedule box to copy the settings from one day to other days Click the Save icon Customizing the Primary Location Step 1 If your
50. com en US products sw voicesw ps2237 prod_maintenance_guides_list html OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter9 Primary Location Settings Primary Location Profile Settings Assigning Dial IDs The primary location profile settings contain a Dial ID which Cisco Unity uses as an identifier for the location You need to carefully plan the numbers that you choose as Dial IDs for both the primary location and for any delivery locations particularly when your organization has multiple Cisco Unity servers networked together Without careful planning it is possible to assign Dial IDs that have the effect of preventing Cisco Unity from finding a message recipient at another location In installations with multiple Cisco Unity servers networked together be sure to consult with the administrators of the other Cisco Unity servers about the numbers that you can use for the Dial IDs of the primary location and for any delivery locations that you create You need to verify that the Dial IDs on the local Cisco Unity server do not conflict with the Dial IDs and extensions used on other Cisco Unity servers Guidelines for Assigning Dial IDs and Extensions The numbering plan for assigning Dial IDs and extensions can affect how easily Cisco Unity matches the number that a subscriber enters when addressing a message We recommend the following guidelines e Establish a fixed length for D
51. contains the To and From addresses which may help in troubleshooting the problem When you add the DeleteArchiveFolderMessages registry value and set it to 1 the Voice Connector continues to save problematic messages in the Archive folder but periodically the Voice Connector automatically deletes the messages in the Archive folder When a message is saved to the Archive folder or sent to the address specified in the AliasToForwardBadMailsTo registry value an entry is made in the Voice Connector log file The information is logged when the Voice Connector properties are set to the default logging level or a higher logging level The Voice Connector logs are located on the Exchange server on which the Voice Connector is installed in the directory lt ExchangeServerPath gt VoiceGateway LogFiles The files are named in the format Gwlvc_ lt YyMmDd gt log where Yy in the year Mm is the month and Dd is the day To add the registry values do the following procedure To Control What Happens to Messages That Cannot Be Delivered On the Exchange server on which the Voice Connector is installed start Regedit A Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction Before you edit the registry confirm that you know how to restore it if a problem occurs See the Restoring topics in Registry Editor Help If you have any questions about changing registry key settings con
52. determine whether the subscriber account is homed on the local Cisco Unity or another Cisco Unity server in the dialing domain e Ifthe subscriber account is homed on the local server the logon proceeds as usual e Ifthe subscriber account is homed on another server Cisco Unity plays a Please wait prompt if configured to do so puts the subscriber on hold and calls the subscriber home Cisco Unity server by using the same port that the subscriber called in on Note that if the subscriber is calling from a number that matches a primary or alternate extension the Please wait prompt is the first prompt that the subscriber hears When the destination Cisco Unity server answers the originating Cisco Unity server sends a sequence of DTMF tones that identifies the call as a cross server logon 3 The destination Cisco Unity server responds with a sequence of DTMF tones 4 The origination server hands off the call to the destination Cisco Unity server for processing The conversation on the destination Cisco Unity server prompts for the subscriber password At this point the behavior is as though the subscriber had called the destination Cisco Unity server directly The intended use of this feature is limited to subscribers calling in from outside your organization Also note that e Subscriber phones must still forward calls to the subscriber home Cisco Unity server e On subscriber phones the Messages or speed dial butto
53. each Cisco Unity server displayed in the table Note that the pilot numbers that you enter are stored in the SQL Server database UnityDb on the Cisco Unity server Therefore if the system is using failover the pilot numbers will be replicated to the secondary server Check the Play Prompt During Cross Server Logon Transfer and Live Reply so That Callers Know Something Is Happening check box Although playing the Please wait prompt is optional we recommend that you check the box because the cross server process can take several seconds before the caller is transferred Click the Save icon Testing Cross Server Live Reply We recommend that you test cross server transfer before allowing subscribers to use the feature Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P34 OL 13844 01 Chapter3 Cross Server Logon Transfers and Live Reply Step 1 Step 2 Step 3 Step 4 Troubleshooting W For failover systems first test that the primary destination servers answer cross server calls Then manually fail over the destination servers to verify that the secondary server answers cross server calls If the destination servers are properly configured for failover the secondary server should answer cross server calls when the primary server is unavailable To Test Cross Server Live Reply For each number listed in the Pilot Numbers section on the Network gt Dialing Domain Options page use a pho
54. en US products sw voicesw ps2237 prod_white_papers_list html To use VPIM Networking you must choose the applicable options when you run the Cisco Unity Permissions wizard For detailed information see Permissions wizard Help which is available in Tools Depot on the Cisco Unity server See the following sections e Setting Up Cisco Unity to Use VPIM Networking page 7 2 This section describes the prerequisites for setting up VPIM Networking and provides a task list containing a high level view of all of the tasks you need to complete for the setup and the order in which they should be completed e Procedures for Setting Up Cisco Unity to Use VPIM Networking page 7 4 This section contains all of the step by step procedures necessary to set up Cisco Unity for VPIM Networking e VPIM Concepts and Definitions page 7 36 This section explains VPIM Networking concepts in detail If you are unfamiliar with VPIM Networking read this section prior to doing the setup procedures e Maintenance page 7 59 This section provides information about monitoring system activity e Notable Behavior page 7 61 This section documents notable behavior related to VPIM Networking OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking W Setting Up Cisco Unity to Use VPIM Networking Related Documentation e Using VPIM for Networking with Cisco Unity Express or Other Cisc
55. enter only the dial ID of a digitally networked Cisco Unity server or the extension of a public distribution list it will not recognize extensions for VPIM subscribers or other types of objects Note the following considerations when setting up distribution lists to be used for sending networked system broadcast messages e At this time Cisco Unity with Domino only supports sending and receiving system broadcast messages that are recorded and addressed to subscribers on the local server Although VPIM Networking can be used for messaging between Cisco Unity with Exchange and Cisco Unity with Domino Cisco Unity with Domino servers should not be included in networked system broadcast message distribution lists Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Cu OL 13844 01 Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality W Any members of the public distribution list that are not VPIM subscribers will receive the message as a regular voice message rather than as a system broadcast message and the message properties such as start and end date will not be respected For Cisco Unity subscribers this also means that the message will be delivered to the subscriber mailbox and will be included in the total mailbox size for the subscriber For these reasons we do not recommend that you add non VPIM subscribers to the distribution list Includ
56. extension in the dialing domain the search stops For example assume that Kelly has extension 3047 and is associated with a Cisco Unity server in the dialing domain Joe also has extension 3047 but he is associated with another networked Cisco Unity server that is outside of the dialing domain When a subscriber on the local server enters 3047 to address a message the match is for Kelly who is in the dialing domain After finding a match at the dialing domain scope the search stops and does not continue to the global directory thus the extension for Joe is not found If the Include Locations in Searches setting is enabled primary locations from networked Cisco Unity servers and delivery locations created on other Cisco Unity servers are included in the search at each scope level If the entered number matches a location dial ID after the subscriber confirms the matched location the conversation prompts the subscriber to enter the extension of the recipient at that location Search for a Location Dial ID and Subscriber Extension at the Matching Location If a matching distribution list location dial ID or subscriber extension has not been found the search continues Cisco Unity parses the number to find a matching location dial ID and a subscriber extension at that location Cisco Unity searches for a match by expanding the search scope in stages starting with the local server then the dialing domain and finally the global directory Th
57. from the template you choose are applied to subscriber accounts as the accounts are created Cisco Unity comes with a default subscriber template that you can modify and you can create an unlimited number of additional templates For more details see the Managing Subscriber Templates chapter in the System Administration Guide for Cisco Unity AMIS subscribers correspond to contacts in Active Directory The contacts are listed in the address book for Microsoft Outlook or other e mail client unless they are explicitly hidden You may prefer that the associated contacts do not appear in the Outlook address book at all or you may want to alter how contacts appear in the Outlook address book See the Determining How AMIS Subscribers Appear in the Outlook Address Book section on page 5 34 for details Note The System Administration Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Using the Cisco Unity Bulk Import Wizard to Create Multiple AMIS Subscriber Accounts The Cisco Unity Bulk Import wizard allows you to create multiple subscriber accounts at once by importing user data from a comma separated value CSV file CSV is a common text file format for moving data from one data store to another As long as the user data contained in the CSV file is formatted correctly you can use it to create new contacts in Active Directory at the same time that you cr
58. in Step 6 Repeat this procedure until all subscriber accounts are created without error and then proceed to the After Creating Subscriber Accounts section on page 7 27 Using the Cisco Unity Administrator to Create VPIM Subscriber Accounts Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 By using the Cisco Unity Administrator you can create VPIM subscriber accounts one at a time When you add a new VPIM subscriber account Cisco Unity creates a contact in Active Directory To create an VPIM subscriber account do the following To Add a New VPIM Subscriber by Using the Cisco Unity Administrator procedure To Add a New VPIM Subscriber by Using the Cisco Unity Administrator In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page Click the Add icon Click New and select VPIM from the list Enter the First Name and Last Name Enter the Extension of the VPIM subscriber on Cisco Unity This is the number that Cisco Unity subscribers use when addressing a message to this VPIM subscriber Select the Subscriber Template to use Enter the Remote Mailbox Number which is the number that the remote voice messaging system uses to route messages to this VPIM subscriber Select the Delivery Location with which the subscriber is associated Click Add On the subscriber record customize settings as applicable and then click the Save icon After Creating Sub
59. in the example above Public distribution lists are only used for sending system broadcast messages to VPIM locations For more information on sending system broadcast messages by using VPIM see the Addressing System Broadcast Messages to Multiple Servers section on page 8 7 Note that when a system broadcast message is sent to multiple locations a copy of the message is sent to each server and then distributed to the subscribers who are homed on that server As a result the subscriber who is sending the system broadcast message must make updates to each message locally In this example after the ChicagoUnity subscriber has sent a message if updates need to be made to any properties on the message at a later time he or she would need to have permission to log on to the Cisco Unity Broadcast Administrator on each server to make the updates How Networked System Broadcast Messages are Processed by Cisco Unity When Cisco Unity is installed a new Windows service called CsBMessageConnector is created along with a special mailbox that has the display name USbms_ lt Servername gt The USbms mailbox is created in the default directory container for Cisco Unity and is hidden from the address book The CsBMessageConnector service processes messages that are placed in the USBms mailbox For systems that use failover the CsBMessageConnector service runs on both the primary and secondary servers and both services access the same USbms mailbox but
60. information If the remote AMIS system is configured to send the recorded voice name in messages Cisco Unity will play it as part of the message Avaya Octel analog networking includes the NameNet feature which provides a mechanism to propagate text and voice names among nodes on the Octel analog network based on message activity or by administrator request The Cisco Unity Bridge participates in NameNet The Bridge retrieves Octel subscriber names and voice names from other Octel nodes and stores the data ina directory on the Bridge server The Bridge also maintains a directory of Cisco Unity subscribers and sends Cisco Unity names and voice names to the Octel nodes upon request The Bridge synchronizes Octel subscriber information with Cisco Unity By default Cisco Unity allows the automatic creation modification and deletion of Bridge subscribers based on the information sent by the Bridge Cisco Unity synchronizes Cisco Unity subscriber information with the Bridge If the remote Octel system is configured to send the recorded voice name in messages Cisco Unity will play it as part of the message Although the VPIM specification does not define a mechanism for directory information sharing or synchronization some VPIM compliant voice mail systems may process vCards or header information in VPIM messages and update their directories based on message activity Cisco Unity can be configured to include t
61. installation consists of multiple Cisco Unity servers networked via Digital Networking you may have already customized the primary location In installations with multiple Cisco Unity servers networked via Digital Networking you enter the AMIS node ID for the primary location only on the Cisco Unity Bridgehead server the field is displayed only on the Cisco Unity servers licensed for AMIS For detailed information about the settings see the Primary Location Profile Settings section on page 9 1 To Customize the Primary Location In the Cisco Unity Administrator go to the Network gt Primary Location gt Profile page Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 5 AMIS Networking Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedures for Setting Up Cisco Unity to Use AMIS W Enter a meaningful name for the location Enter a Dial ID The Dial ID identifies this location to Cisco Unity Record a voice name for the location For the Dialing Domain name e If your installation consists of only one Cisco Unity server and if you plan to enable identified subscriber messaging to include AMIS subscribers enter a dialing domain name e If your installation consists of multiple Cisco Unity servers that are networked via Digital Networking and if this server is integrated with the same phone system as other networked Cisco Unity servers you may have already add
62. location is C CommServer Double click ConfigMgr exe The ConfigMgr dialog box appears Click Create and Configure AMIS Account and Mailbox Click OK on the dialog box that displays when the UAmis account is successfully configured Click Exit to close ConfigMegr On the Cisco Unity server start the Services tool On the Windows Start menu click Programs gt Administrative Tools gt Services Right click AvNotifierMgr and select Restart The CPU usage on the Cisco Unity server will spike for a few minutes while the AvNotifierMegr reinitializes connections with subscriber mailboxes Close the Services tool To Create the UAmis Account When the Partner Exchange Server Is Running Exchange 2007 On the Cisco Unity server browse to the directory in which Cisco Unity is installed the default location is C CommServer Double click ConfigMgr exe The ConfigMegr dialog box appears Click Create and Configure AMIS Account and Mailbox In the Create the PowerShell Script That Creates the UAmis Account and Mailbox dialog box choose the path and file name for the script that will create the UAmis account You must run the script on the partner server or another server on which Exchange Management Shell is installed so choose one of the following locations to save the script e The server that you will run the script on e A network location that is accessible to that server e A removeable disk Click Create Script Click OK
63. messages and greetings Although most COS settings are not applicable to VPIM subscribers they still must be members of a COS In the Cisco Unity Administrator a COS is specified in each subscriber template thus a subscriber is assigned to the COS that is specified in the template upon which the subscriber account is based Cisco Unity includes predefined classes of service that you can modify You can also create new classes of service For details see the Managing Classes of Service chapter in the System Administration Guide for Cisco Unity 3 Restriction Tables Each COS specifies a restriction table for call transfers one for message notification and one for fax deliveries Cisco Unity applies the restriction table associated with the COS of a subscriber and displays an error message if the phone number is not allowed Cisco Unity comes with predefined restriction tables that you can modify Although most restriction table settings do not apply to VPIM subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications Assistant PCA administrators can enter call transfer numbers for VPIM subscribers For security purposes you should modify the restriction table used for transfers in the COS to which VPIM subscribers belong as necessary For details see the Managing Restriction Tables chapter in the System Administration Guide for Cisco Unity 4 Public Distribution Lists Public distribution l
64. messaging server on the network that is identified by a serial number A Cisco Unity Bridge server can be configured to represent one or more nodes in the Octel network In AMIS Networking Cisco Unity and the other voice messaging systems that it communicates with are called nodes Each node is assigned a unique ID referred to as a Node ID numbering plan In Cisco Unity the method of assigning primary and alternate extension numbers Typically the Cisco Unity primary extension for a subscriber is the same as the subscriber extension on the phone system the Cisco Unity numbering plan is usually the same as the phone system dial plan In this way when subscribers call Cisco Unity log on as a subscriber and send a message to a subscriber the number that they enter when addressing the message is the same as when they call the subscriber directly Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 g GLS Glossary P pilot number primary location remote address S schema SMTP T TCP IP The phone number that is used to access a Cisco Unity server For example subscribers dial a pilot number when logging on to Cisco Unity The phone system that Cisco Unity is integrated with dials a pilot number when transferring callers to a greeting Other voice messaging systems dial a pilot number when sending messages to Cisco Unity via AMIS Each Cisco Unity server is associated w
65. multiple Internet subscriber accounts at once by importing user data directly from Active Directory or by importing user data from a comma separated value CSV file CSV is a common text file format for moving data from one data store to another As long as the user data contained in the CSV file is formatted correctly you can use it to create new Active Directory contacts at the same time that you create Internet subscriber accounts Alternatively the Cisco Unity Bulk Import wizard allows you to use a CSV file to create Internet Subscriber accounts with existing Active Directory contact data To create Internet subscriber accounts by importing user data directly from Active Directory see the To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard procedure on page 4 7 Otherwise use the following To Prepare a CSV File for Creating Internet Subscriber Accounts procedure to prepare your CSV file See the Cisco Unity Bulk Import wizard Help to find additional information about using the wizard to create Internet subscriber accounts or about the required and optional column headers for your CSV file To Prepare a CSV File for Creating Internet Subscriber Accounts Save the data that you will use to create Cisco Unity accounts as a CSV file As a best practice do not include more than 7 500 records in a single CSV file as you may encounter unexpected results when the Cisco Unity Bulk Import wizard imports
66. must be addressed to the primary extension of the subscriber messages addressed to an alternate extension will not be delivered See the Inbound Messages Are Delivered Only to Primary Extensions section on page 5 42 for additional information Note that for incoming AMIS calls the initial handshake between the originating system and Cisco Unity must take place in a call handler such as the Opening Greeting call handler For AMIS Networking to be properly configured you need to ensure that all incoming AMIS calls are routed to a call handler When Cisco Unity is initially installed the default setting is for the call routing table to route calls to the Opening Greeting call handler thus it is properly configured for AMIS Networking If the call routing table has been modified after installation you need to make sure that a rule is in place in your call routing table to route any incoming AMIS calls to a call handler Port Usage and Schedules In the Cisco Unity Telephony Integration Manager UTIM and in the Cisco Unity Administrator on the System gt Ports page you can designate which ports on your system are used for outgoing AMIS calls All ports are used for incoming AMIS calls AMIS transmissions can be lengthy and thus tie up ports on your Cisco Unity server For example 10 hours of AMIS messages take at least 10 hours of port time to transmit A 2 minute message that is sent to a public distribution list that contains 200
67. no automatic directory updates will occur for any VPIM delivery locations Depending on the Subscriber Creation settings you choose for each delivery location Cisco Unity will use information either from the header of an incoming VPIM message or from a vCard attachment included with the message if more than one vCard attachment is included only the vCard in the most recent portion of the message will be used If a VPIM message is received from a sender on a delivery location that is configured to allow automatic VPIM subscriber creation and no existing VPIM subscriber matches the information of the sender a new VPIM subscriber record will be created provided that the VPIM message contains e a phone number e atext name e adomain name e arecorded voice name when required based on the delivery location configuration Additional Subscriber Creation settings on the Delivery Location page allow you to specify which template to use when creating VPIM subscribers how to map the parsed text name of the VPIM subscriber to a first name last name and display name and how to map the phone number to an extension If a VPIM message is received from a sender on a delivery location that is configured to allow automatic VPIM subscriber modification and an existing VPIM subscriber matches the sender information the VPIM subscriber may be updated You can choose whether VPIM subscriber information is updated each time a message is received from a
68. of the details e Directory Update Processing That Occurs at the Voice Connector page 7 46 e Directory Update Processing That Occurs on the Cisco Unity VPIM Bridgehead Server page 7 47 e Population of VPIM Subscriber Information page 7 48 e Subscriber Addressing Considerations with Automatic Updates page 7 50 e CsVPIMConnector Logging page 7 50 Directory Update Processing That Occurs at the Voice Connector The directory update process begins when an incoming VPIM message is delivered from a remote voice messaging system to the Voice Connector The Voice Connector processes the incoming message as described in the How the Voice Connector Processes Incoming VPIM Messages section on page 7 41 In addition to the basic process if the delivery location that is matched to the sender is configured to allow automatic creation or automatic modification of VPIM subscribers and if the message contains sufficient information the Voice Connector also creates a directory update message addressed to the UVPIM_ lt Servername gt mailbox Depending on how the delivery location is configured the Voice Connector will use information either from the header of an incoming VPIM message or from a vCard attachment included with the message amp Note If more than one vCard attachment is included with a message only the vCard in the most recent portion of the message will be used for automatic creation or modification of a VPIM subscriber account
69. on the system or by extension Subscribers hear voice name confirmation when addressing a message to a VPIM subscriber When subscribers use the phone to listen to messages the conversation announces who the message is from VPIM subscribers can be added to private and public distribution lists When Cisco Unity records a message from an unidentified caller for a VPIM subscriber non mail user lt Domain Name gt is used as the sender of the message as required by the VPIM specification Although VPIM subscribers are not prevented from replying to these messages the reply messages are returned to the Unity Messaging System mailbox as NDRs OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Automatic VPIM Subscriber Directory Updates In addition to manually creating modifying and deleting VPIM subscribers you can configure Cisco Unity to automatically create update or delete VPIM subscriber records based on information contained in incoming VPIM messages The settings that control whether or not the creation modification and deletion actions occur automatically and how the incoming information is used to create or modify a record can be individually configured for each delivery location By default no automatic directory updates will occur for any VPIM delivery locations See the following sections for discussions
70. or may not be re encrypted before being delivered to the recipient Click the Save icon Using the Cisco Unity Bulk Import Wizard to Create AMIS Delivery Locations Step 1 Step 2 The Cisco Unity Bulk Import wizard allows you to create or modify multiple delivery locations at once by importing data in a CSV file If you have already created delivery locations you can run Cisco Unity Bulk Import to export the data about the delivery locations to a CSV file Use the following procedure to prepare your CSV file To learn more about preparing a CSV file for use with the Cisco Unity Bulk Import wizard including information on the required and optional column headers for your CSV file see the Cisco Unity Bulk Import wizard Help To Prepare a CSV File for Creating AMIS Delivery Locations Create a CSV file in a spreadsheet application or another applicable application on the Cisco Unity server or in a directory that you can browse to from the server Enter the required column headers in the first row Column headers must be in uppercase separated by commas and spelled as indicated below DTMF_ACCESS_ID DISPLAY_NAME DELIVERY_PHONE_NUMBER Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 5 AMIS Networking Step 3 Step 4 Step 5 Step 6 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Procedures for Setting Up Cisco
71. pane you should see the mailbox for Exchange 2000 Voice Connector lt Server name gt or AvExchangeI VC_ lt Server name gt The name changes from AvExchangeI VC_ lt Server name gt to Exchange 2000 Voice Connector lt Server name gt after you run Cleanup Agent Exit Exchange System Manager Controlling What Happens to Messages That Cannot Be Delivered Step 1 When the Voice Connector encounters a message that cannot be delivered and the sender information is incomplete or incorrect such that a nondelivery receipt NDR cannot be sent to the message sender the Voice Connector saves the message in the Archive folder in the Voice Connector mailbox The Archive folder is accessible only when using tools available from Microsoft If you want more control over archived messages you can add to the registry either the AliasToForwardBadMailsTo value or the DeleteArchiveFolderMessages value but not both When you add the AliasToForwardBadMailsTo registry value and set it to the SMTP address of a user or distribution list when the Voice Connector encounters a problematic message information about the message is sent to the specified address instead of being saved in the Archive folder When a problematic AMIS message is encountered the informational message that the Voice Connector sends to the specified user or distribution list includes the MIME header of the problematic message as a text attachment The MIME header
72. problem is resolved Then continue with Step 7 On the remote server ping the domain name where the domain name is the one that you decided on in the Determining the Domain Name section on page 7 5 If pinging by domain name fails see the Resolving Names with IP Addresses section on page 7 5 When you verify that you have basic network connectivity continue with the following To Verify SMTP Connectivity with the Remote Voice Messaging Server procedure To Verify SMTP Connectivity with the Remote Voice Messaging Server In acommand prompt window on the Exchange or relay server that handles outgoing SMTP messages enter telnet lt RemoteDomainName gt 25 where lt RemoteDomainName gt is the domain name that will be used to address messages to the remote voice messaging server If there is a response enter ehlo lt DomainName gt where lt DomainName gt is the domain name that you decided on in the Determining the Domain Name section on page 7 5 If the telnet test was successful enter quit to end the telnet session Test SMTP connectivity in the opposite direction For systems other than Cisco Unity consult the documentation for information on how to conduct the SMTP connectivity test and continue with Step 5 Note that the remaining steps in this procedure may not exactly match the steps necessary for your system so you may need to make adjustments based on your voice messaging system documentation On th
73. removed from all private lists Consider notifying subscribers of these potential changes to their private lists VPIM Subscribers VPIM subscribers are a representation in Cisco Unity of individuals who use another voice messaging system VPIM subscribers are created in Cisco Unity to enable Cisco Unity subscribers to find them in the directory and to send them messages as they would with any other subscriber Voice messages addressed to VPIM subscribers are sent to the voice messaging system that they use VPIM subscribers do not require additional Exchange client access licenses CALs and they do not consume Cisco Unity subscriber licenses The Cisco Unity subscriber license count does not change when you create VPIM subscribers To set up VPIM subscribers you first create a VPIM delivery location that corresponds to each remote voice messaging system with which Cisco Unity communicates After creating the delivery locations you create a VPIM subscriber for each remote user When creating each VPIM subscriber you specify the user mailbox number on the other voice messaging system and select a VPIM delivery location with which to associate the subscriber The Voice Connector uses the information on the associated delivery location when delivering a message to the VPIM subscriber Note that VPIM subscribers can be created only on the VPIM bridgehead server on which the associated VPIM delivery location has been created You create and manage
74. send messages to an AMIS delivery location or to an AMIS subscriber The Cisco Unity server that is configured for AMIS acts as the AMIS bridgehead server for the other Cisco Unity servers in the network For example in Figure 5 1 there are three Cisco Unity servers in the network but Unity 2 is the only server licensed and configured for AMIS Unity 2 places and receives all of the AMIS calls Thus no matter which Cisco Unity server a subscriber is associated with when the subscriber sends a message to someone on another voice messaging system the message is routed to the UAmis mailbox that is associated with Unity 2 This mailbox is homed on the Exchange server that was selected in the Message Store Configuration wizard during the setup of Unity 2 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange u OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi Figure 5 1 AMIS Bridgehead Configuration f Exchange Unity 3 server 2 a 7 Aon hea UAmis_Unity2 mailbox a Unity 1 Unity 2 y 7 y 7 ey 7 S Voice connector i Exchange Remote voice messaging server 1 system RVMS 69378 Design Considerations Because AMIS calls are placed and answered on the Cisco Unity server on which the AMIS delivery locations were created you can configure your Cisco Unity servers as needed to handle AMIS traffic You can set up a bridgehead topology by designating one Cisco Unity server in
75. subscribers on a Cisco Unity Express server in the distribution of a system broadcast message Note A system broadcast message sent to one or more VPIM locations contains special attributes that mark the message as a system broadcast and a start date and an end date that indicate when the message should be made available to subscribers This feature is intended for use with remote Cisco Unity and Cisco Unity Express locations that support these attributes If the message is addressed to other types of remote locations by adding VPIM subscribers from those locations to the public distribution list or if the public distribution list contains Cisco Unity Internet AMIS or Bridge subscribers these attributes will be ignored by those distribution list members and they will receive the message as a regular voice message Addressing System Broadcast Messages to Multiple Servers Depending on how multiple Cisco Unity and Cisco Unity Express servers are connected system broadcast messages can be addressed to all subscribers on all servers or to all subscribers on a subset of servers in the organization Figure 8 4 illustrates addressing in an organization with multiple networks of servers connected via VPIM OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Hs Additional Functionality Figure 8 4 Syste
76. text name has changed the service compares this new display name to the display name on the VPIM subscriber record to determine whether the subscriber record should be modified If the modification is allowed the CsVPIMConnector service also checks to determine whether the delivery location is configured to allow display name updates If so the service will modify the first and last name fields and the recorded voice name but will leave the display name unchanged Otherwise all of these fields will be updated For example you can configure a location as follows e Display names will be created as Firstname Lastname Seattle e Updates are allowed only when the text name changes e Display name updates are allowed In this circumstance if a VPIM subscriber exists with the display name Jessie Smith Seattle and an incoming message is received from Jessie Smith no action will be taken If the display name for Jessie Smith on the remote system is changed to Jess Smith a modification will be triggered the next time Cisco Unity receives an incoming message and the first name and display name will be updated accordingly In other cases a last name may change or a given mailbox number may be reassigned to a new person so it is not recommended that modifications be allowed while display names updates are disallowed as this could result in a first and last name contradicting the display name The rule for mapping display names can
77. that it would not be possible for Cisco Unity to generate from the message header based on the set of rules available If the remote voice messaging system is also a Cisco Unity server it is possible to turn on or off the transmission of vCards so the configuration of the locations should be coordinated between systems Using the Cisco Unity Administrator to Configure VPIM Subscriber Creation Settings After you create a delivery location you can configure the settings that control automatic directory updates for that specific delivery location by using the Cisco Unity Administrator OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 To Configure VPIM Subscriber Creation Settings by Using the Cisco Unity Administrator In the Cisco Unity Administrator go to the Network gt Delivery Locations gt Subscriber Creation page Check the check box for each type of update creation modification or deletion that you would like to allow for this location If you choose to enable automatic modification of VPIM subscribers for this location indicate whether modifications should occur e Only When the Text Name Changes The VPIM subscriber record will be updated only when the text name received in the VPIM message does not
78. that uses G 711 e Convert outbound messages to G 726 This resolves the network bandwidth issue because the outbound messages will be sent in the G 726 32Kbps format which is half the size of G 711 messages e Do not convert incoming messages In general if a message is recorded and stored in a lower quality codec and then later converted to a higher quality codec the sound quality does not improve so there is no benefit to converting the incoming G 729a messages to G 711 On the Cisco Unity server that uses e Do not convert outbound messages At 8Kbps the G 729a G 729a is the best codec to use when there are network bandwidth issues e For incoming messages your options are Convert incoming messages to G 729a Although this results in an additional audio format conversion presumably all subscriber workstations are already configured for G 729a because that is the codec used by the Cisco Unity server Do not convert incoming messages and leave them in G 726 Although this avoids another conversion G 726 is not supported as a region line format for a Cisco Unified Communications Manager integration Also if VPIM messages are stored in G 726 all Cisco Unity servers and subscriber workstations must have the G 726 codec installed Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems
79. the Exchange or relay server that will handle outgoing messages to the remote voice messaging system e Choose the Exchange server s on which to install the Voice Connector and the VPIM Transport Event Sink Write down the FQDN and IP address of the Exchange server s e Write down the FQDN and IP address of the Exchange or relay server s that handle incoming SMTP messages Determining the Domain Name VPIM messages are addressed in the format lt Mailbox Number gt lt Domain Name gt In order for messages to be exchanged between the remote voice messaging system and Cisco Unity you will need to decide on the domain name that the remote voice messaging system will use when addressing messages to Cisco Unity subscribers The domain name will be configured as follows e On the remote voice messaging system on the location or node profile that corresponds to Cisco Unity Refer to the documentation for the remote voice messaging system for additional information e On the SMTP Domain field during the installation of the VPIM Transport Event Sink e On the SMTP Domain Name field on the Network gt Primary Location page in the Cisco Unity Administrator e In the recipient policy for the Voice Connector Exchange mailbox If the remote voice messaging system location or node profile that corresponds to Cisco Unity has already been configured with a domain name use that domain name in the procedures that follow Otherwise consult wi
80. the Exchange address book so that Outlook users do not send messages to them and that you uncheck the List in Directory setting on the VPIM subscriber profiles so that subscribers do not inadvertently address messages to them See the Creating VPIM Subscribers section on page 7 22 Create a public distribution list and add VPIM subscribers for each remote Cisco Unity network or Cisco Unity Express broadcast mailbox that should be included in the broadcast See the Creating and Modifying Public Distribution Lists section in the Managing Distribution Lists chapter of the System Administration Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Optionally add the USbms mailbox for any digitally networked Cisco Unity servers that you wish to include in the system broadcast message distribution you must use Exchange tools to add the mailbox to the distribution list Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pei OL 13844 01 CHAPTER Primary Location Settings Overview Primary Location Settings Each Cisco Unity server has a primary location which is created during installation and which cannot be deleted The primary location identifies the Cisco Unity server and contains the networking information needed to communicate with other locations which can be Cisco Unity servers or other voice messaging systems With the exception
81. the Save icon Using the Cisco Unity Bulk Import Wizard to Configure VPIM Subscriber Creation Settings After you have created delivery locations and reviewed the considerations for creating subscriber accounts you can customize the subscriber creation settings that control automatic VPIM subscriber directory updates for multiple existing delivery locations by using the Cisco Unity Bulk Import wizard Or you can create new delivery locations and customize the subscriber creation settings for the new locations at the same time In either case you configure each of the subscriber creation settings by including an optional column in the CSV file that you create for use in the wizard the columns are not required when creating or modifying a delivery location but if you include any one of the subscriber creation columns you must include them all See the Cisco Unity Bulk Import wizard Help for a description of each of the optional columns that control subscriber creation For more information on using the wizard to create or modify delivery locations see the Using the Cisco Unity Bulk Import Wizard to Create VPIM Delivery Locations section on page 7 20 or the Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard section on page 7 22 Changing the AD Location in Which Automatically Created VPIM Subscribers Are Created Optional By default all automatically created VPIM subscribers are placed in the Active D
82. the Windows Start menu click Programs gt Administrative Tools gt Services Right click AvNotifierMegr and select Restart The CPU usage on the Cisco Unity server will spike for a few minutes while the AvNotifierMegr reinitializes connections with subscriber mailboxes Close the Services tool To Verify That the UAmis Account Was Created When the Partner Exchange Server Is Running Exchange 2000 or Exchange 2003 If the partner Exchange server is running Exchange 2007 do the To Verify That the UAmis Account Was Created When the Partner Exchange Server Is Running Exchange 2007 procedure on page 5 10 The mailbox for the UAmis account is located on the partner Exchange server which is the Exchange server that was selected in the Message Store Configuration wizard during Cisco Unity setup Open Exchange System Manager on the partner Exchange server In the tree control in the left pane expand the Servers gt lt ExchangeServerName gt container where lt ExchangeServerName gt is the name of the partner Exchange server Depending on your installation the Servers container may be nested within an administrative group and a site container Expand lt Storage Group gt gt Mailbox Store lt ExchangeServerName gt gt Mailboxes Verify that UAmis_ lt ServerName gt is in the list of mailboxes in the right pane Close Exchange System Manager To Verify That the UAmis Account Was Created When the Partner Exchange Server Is
83. the language you chose Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ra OL 13844 01 Chapter5 AMIS Networking Notable Behavior W wy Note Only the installation program will be in this language currently the Event Log messages logging properties and configuration settings are not localized Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 5 43 Chapter5 AMIS Networking W Notable Behavior Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oaa OL 13844 01 CHAPTER Bridge Networking The Cisco Unity Bridge acts as a networking gateway between a Cisco Unity system and an Octel system on an Octel analog network The Bridge communicates with Octel servers by using the Octel analog networking protocol and with Cisco Unity servers by using the Digital Networking protocol which is based on the Voice Profile for Internet Mail VPIM protocol with proprietary extensions The Bridge must be installed on a separate and dedicated platform For more information about the Bridge see the Networking Guide for Cisco Unity Bridge available at http www cisco com en US products sw voicesw ps2237 products_feature_guides_list html OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter6 Bridge Networking Networking Guide for Cisco Unity Release 5 x With Microsoft Exc
84. the network to handle sending and receiving AMIS calls See Figure 5 1 Recall that the dialout for an outbound AMIS message originates from the Cisco Unity server on which an AMIS delivery location was created If the AMIS traffic is too heavy for one Cisco Unity server to handle you can balance the load by setting up multiple AMIS bridgehead servers In this case you need to determine which AMIS delivery locations and AMIS subscribers to create on each of the Cisco Unity servers and keep a record of the mapping For example assume that there are two AMIS bridgehead servers Bridgehead A and Bridgehead B and there are four AMIS delivery locations called London Paris Goose Creek and Monks Corner You anticipate that message delivery to the London and Paris delivery locations will be heavy and that message delivery to the Goose Creek and Monks Corner delivery locations will not be as heavy You can balance the load by creating the London and Goose Creek delivery locations on Bridgehead A and create the Paris and Monks Corner delivery locations on Bridgehead B This ensures that the AMIS traffic for the two heavy AMIS locations is split up between the two bridgehead servers rather than one trying to deliver all of the messages by itself For organizations with Cisco Unity servers deployed in different areas around the country or the world it may be possible to set up a least cost routing topology to minimize or eliminate long distance phone c
85. the spoken name and voice message parts are shown because they are very long Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 738 E OL 13844 01 Chapter7 VPIM Networking Figure 7 3 Sample VPIM Concepts and Definitions Hi VPIM Message Date Fri 08 Nov 2002 17 39 03 GMT From Kelly Bader lt 4258001 unitydomainl cisco com gt lt From Address To 2534001 unitydomain2 cisco com lt ______Lc c_CC_CM _ To Address MIME Version 1 0 Voice 2 0 Content Type multipart Voice Message boundary AvVoice 1c5f4b12 cc0f 40de b14b b129b17326bc Message ID edb0cc15 3ee6 44dc aade d5f88a4d68ec Content Transfer Encoding 7bit Subject testing AvVoice l1c5f4b12 cc0f 40de b14b b129b17326bc Content Type text direc Content Transfer Encodin Content Disposition att filename Kelly Bader EGIN vCard N Kelly Bader EL 4258001 ERSION 3 0 ND vCard lt H lt H E ow tory char g 7bit achment Evia set us ascii profile vCard lt vCard Information IAIL TYPE INTERNET TYPE VPIM 4258001 unitydomainl cisco com AvVoice 1c5f4b12 cc0f 40de b14b b129b17326bc Content Type Audio 32KADPCM lt Content Transfer Encodin Content Disposition inl EFA IkIjIyL EiESIeId EiIjIi 8hEeEfER t7 3 Ee7v e7 08d7 7 7 H
86. the subscribers on the Cisco Unity servers in dialing domain A Although subscriber extensions must be unique within a dialing domain it is possible that subscribers who are associated with a Cisco Unity server outside of the dialing domain could have extensions that are the same as extensions used by subscribers who are associated with the servers within the dialing domain In other words it is possible that extensions may overlap in the global directory when there are Cisco Unity servers that are integrated with different phone systems Grouping the Cisco Unity servers into a dialing domain allows Cisco Unity to handle overlapping numbering plans The dialing domain allows the subscribers within the dialing domain to use extensions to address messages without conflicting with the extensions of the subscribers on the other phone system See the How Cisco Unity Searches for a Matching Name section on page 9 4 and the How Cisco Unity Searches for a Matching Number section on page 9 4 for a detailed description of how dialing domains shield against overlapping numbering plans Addressing Options for Non Networked Phone Systems If your organization has a separate phone system for each location subscribers at one location dial a complete phone number not just an extension when calling someone at another location When subscribers log on to Cisco Unity to send messages to subscribers on another Cisco Unity server the number they enter wh
87. trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0709R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 2007 Cisco Systems Inc All rights reserved CONTENTS Preface ix Purpose ix Audience ix Document Conventions ix Cisco Unity Documentation x Obtaining Documentation Obtaining Support and Security Guidelines x Cisco Product Security Overview xi CHAPTER 1 Networking in Cisco Unity 1 1 Overview Networking in Cisco Unity 1 1 Networking Options 1 1 Message Addressing Options 1 2 Locations and External Subscribers 1 3 Voice Connector 1 4 Active Directory Schema Extensions 1 4 Comparison of AMIS Bridge and VPIM Networking 1 5 Road Map to the Networking Documentation Where to Go from Here 1 13 CHAPTER 2 Digital Networking 2 1 Overview Digital Networking 2 1 Requirements for Setting Up Digital Networking 2 1 Licenses and License Pooling 2 2 In This Chapter 2 2 Setting Up Digital Networking 2 3 Prerequisites 2 3 Task List Setting Up Digital
88. with Cisco Unity and is available at http www cisco com en US products sw voicesw ps2237 products_documentation_roadmaps_list ht ml Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Preface Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately A summary of U S laws governing Cisco cryptographic products may be found at http www cisco com wwl export crypto tool stqrg html If you require further assistance contact us by sending e mail to
89. with a default subscriber template that you can modify and you can create an unlimited number of additional templates For more details see the Managing Subscriber Templates chapter in the System Administration Guide for Cisco Unity VPIM subscribers correspond to contacts in Active Directory The contacts are listed in the address book for Microsoft Outlook or other e mail client unless they are explicitly hidden You may prefer that the associated contacts do not appear in the Outlook address book at all or you may want to alter how contacts appear in the Outlook address book See the Determining How VPIM Subscribers Appear in the Outlook Address Book section on page 7 54 for details You can also specify the template that Cisco Unity uses when creating VPIM subscribers based on information from incoming VPIM messages if automatic directory updates are enabled for a particular delivery location You can use an existing template or you may wish to create a template specifically for this purpose For more information see the Customizing VPIM Subscriber Directory Update Settings section on page 7 28 amp Note The System Administration Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Using the Cisco Unity Bulk Import Wizard to Create Multiple Subscriber Accounts The Cisco Unity Bulk Import wizard allows you to create multiple subscriber
90. 0 Installation To verify that the Voice Connector for Exchange 2000 installed properly verify that the Voice Connector service is running and that the Voice Connector mailbox has been created Open the Services applet on the Exchange server on which the Voice Connector is installed On the Windows Start menu click Programs gt Administrative Tools gt Services Verify that the Status for the Exchange 2000 Voice Connector lt Server name gt service is Started and that the Startup Type is set to Automatic Exit the Services applet Open Exchange System Manager on the Exchange server on which the Voice Connector is installed On the Windows Start menu click Programs gt Microsoft Exchange gt Exchange System Manager Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 5 AMIS Networking Step 5 Step 6 Step 7 Step 8 Procedures for Setting Up Cisco Unity to Use AMIS W In the tree in the left pane expand the Servers container If the organization properties at the top of the tree have been set such that administrative groups are displayed in the tree the Servers container is nested within the administrative group container Within the Servers container expand the lt Server name gt lt Storage group gt Mailbox Store lt Server name gt container for the server on which the Voice Connector is installed In the expanded tree click Mailboxes In the right
91. 01 Chapter 7 VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Procedures for Setting Up Cisco Unity to Use VPIM Networking W To Install the Voice Connector for Exchange 2000 First uninstall any previous versions of the Voice Connector See the Uninstalling the Cisco Unity Voice Connector section on page 10 4 As a best practice back up the Exchange server before installing the Voice Connector Log on to the Exchange server on which you are installing the Voice Connector Disable any virus scanning services on the Exchange server If Cisco Unity is also on the server on which you are installing the Voice Connector disable the Cisco Security Agent service if applicable If you are installing the Voice Connector from Cisco Unity DVD 1 insert the disc in the computer and browse to the VoiceConnector Ex2000 directory If you downloaded the Voice Connector files from the Software Center website browse to the directory in which the files were extracted Double click Install exe and then click Next On the Voice Connector Setup Wizard Select Components dialog box check the Voice Connector for Exchange check box If you are setting up secure messaging and if Cisco Unity is not on the Exchange server check the Cisco Secure Messaging Service check box If you are installing the Transport Event Sink on t
92. 2 OL 13844 01 Chapter 7 VPIM Networking Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 Step 4 A Procedures for Setting Up Cisco Unity to Use VPIM Networking W Within the Servers container expand the lt Server name gt lt Storage group gt Mailbox Store lt Server name gt container for the server on which the Voice Connector is installed In the expanded tree click Mailboxes In the right pane you should see the mailbox for Exchange 2000 Voice Connector lt Server name gt or AvExchangeI VC_ lt Server name gt The name changes from AvExchangeI VC_ lt Server name gt to Exchange 2000 Voice Connector lt Server name gt after you run Cleanup Agent Exit Exchange System Manager To Verify or Set the Recipient Policy for the Voice Connector Exchange Mailbox On the Exchange server on which the Voice Connector is installed open the Exchange System Manager Expand the Connectors container in the left hand pane Right click Exchange 2000 Voice Connector lt Server name gt and select Properties If you are using the default recipient policy for the Voice Connector Exchange mailbox a Verify that Recipient Policy to Calculate Enterprise GDI for MTS IDs on the bottom of the Options tab is set to Default Policy b Close the properties page exit Exchange System Manager and go to the Customizing the Primary Location section on page 7 18 If you created a new recip
93. 3 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Hs Messaging Between Cisco Unity Servers in Different Directories Correspondence Between Locations As Figure 8 1 illustrates you create a VPIM delivery location on the local Cisco Unity server to correspond to each remote Cisco Unity Bridgehead server Typically the Domain Name that you enter on the delivery location matches the Domain Name for the corresponding primary location on the remote Cisco Unity server and vice versa However the domain names that you enter depend on your e mail addresses recipient policy In addition the Dial ID and Display Name on the local delivery location are typically the same as the Dial ID and Display Name on the remote primary location and vice versa this is for convenience only and is not a requirement If prefixes are needed to accommodate numbering plans and subscriber dialing habits enter applicable prefixes on the local and or remote delivery locations Figure 8 1 Correspondence Between Locations Primary Location Primary Location Dial ID 444 Dial ID 333 Display Name NewYorkUnity Display Name ParisUnity Domain Name ny cisco com Domain Name paris cisco com AET NewYorkUnity ParisUnity VPIM Delivery Location VPIM Delivery Location Dial ID 333 Dial ID 444 Display Name NewYorkUni
94. 4 01 Networking in Cisco Unity Chapter1 Networking in Cisco Unity Table 1 19 Urgent Messages AMIS Road Map to the Networking Documentation Where to Go from Here Bridge VPIM The AMIS protocol does not support this functionality Messages marked urgent when they are sent are not marked urgent when the recipient retrieves them Supported Messages marked urgent when they are sent are marked urgent when the recipient retrieves them Supported Messages marked urgent when they are sent are marked urgent when the recipient retrieves them Table 1 20 AMIS System Broadcast Messages Bridge VPIM Not available Regular voice messages can be sent to a bulletin mailbox on an Octel Aria system or to a System Distribution List SDL on an Octel Serenade system Similarly system broadcast messages can be sent to a bulletin mailbox or SDL Both types of message will be transmitted in the same way by the Cisco Unity Bridge and treated identically when delivered to the bulletin mailbox or SDL System broadcast messages can be sent between Cisco Unity with Exchange servers that do not share the same directory or between Cisco Unity with Exchange and Cisco Unity Express servers using VPIM Other types of remote messaging systems will treat the system broadcast message in the same way they would treat a regular voice message Road Map to the Networking Documentation Where to Go
95. 6 10 The Voice Connector uses the codecs that Windows installs You may want to verify that the codecs are still installed on the Exchange server e G 729a and G 726 The Voice Connector uses its own copies of the G 726 and G 729a codecs so these codecs do not need to be installed on the Voice Connector Exchange server Note that the Voice Connector will add a RIFF header to an incoming message in the G 726 format if the header is missing Without the RIFF header Windows based audio players will be unable to play messages e OKI ADPCM To convert messages from the OKI ADPCM audio format the OKI ADPCM codec must be installed on the Exchange server on which the Voice Connector is installed e Other codecs To convert messages from other audio formats the applicable codec must be installed on the Exchange server on which the Voice Connector is installed Related Documentation e For general information about audio formats supported by Cisco Unity see the Audio Codecs and Cisco Unity white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html e For information specific to messaging between Cisco Unity servers in different directories see the Audio Format Conversion Settings section on page 8 3 Maintenance This section provides information on various tasks that you may need to maintain your VPIM Networking configuration See the following sections for details e Changing the IP Address
96. 8 If you had no import errors or if all errors have now been corrected see the After Creating Internet Subscriber Accounts section on page 4 10 Correcting Import Errors Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 The error log file contains data that the Cisco Unity Bulk Import wizard could not import The Cisco Unity Bulk Import wizard reports the first error it detects in any user mailbox or row in a CSV file Once you correct that error the wizard may detect additional errors in the same mailbox or row when the data is imported again Thus you may need to repeat the correction process running the Cisco Unity Bulk Import wizard and correcting an error several times to find and correct all errors The output log file contains all the records that were not imported You can save it as a CSV file and use it when you run the Cisco Unity Bulk Import wizard again Note that each time you run the Cisco Unity Bulk Import wizard the error and output log files are overwritten unless you specify new names for the files To correct import errors use one of the following procedures e To Correct Errors That Occurred When Importing Data from a CSV File page 4 8 e To Correct Errors That Occurred When Importing Data from the Directory page 4 9 To Correct Errors That Occurred When Importing Data from a CSV File Browse to the directory location of the error log file that you specified during the import The default loc
97. AMIS subscribers who are homed on a different Cisco Unity server For more information about cross server transfers see the Cross Server Transfer from the Automated Attendant and Directory Handlers section on page 3 8 If Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi you already have cross server transfer configured see the Optional Enabling Cross Server Transfer for External Subscribers section on page 3 10 for details on expanding the cross server transfer functionality to include AMIS subscribers AMIS Concepts and Definitions The following sections explain AMIS concepts in detail e Introduction to AMIS page 5 25 e Port Usage and Schedules page 5 26 e UAmis Account page 5 27 e Voice Connector and AMIS Networking page 5 28 e Locations and AMIS Networking page 5 29 e Message Addressing Options page 5 29 e Blind Addressing and AMIS Networking page 5 30 e AMIS Subscribers page 5 31 e Identified Subscriber Messaging page 5 32 e Live Reply to AMIS Subscribers page 5 33 e Deleting AMIS Subscribers page 5 34 e Extension Addresses page 5 34 e Determining How AMIS Subscribers Appear in the Outlook Address Book page 5 34 e Migrating Subscribers from Another Voice Messaging System to Cisco Unity page 5 37 e Considerations for Networked Cisco Unity Servers page 5 38 Introduction to AMIS In AMIS termin
98. AMIS with Cisco Unified Communications Manager and Cisco Gateways page 5 3 Task List Setting Up Cisco Unity to Use AMIS page 5 3 Before starting the setup verify that the following prerequisites have been met Cisco Unity is already installed on the server s and they are connected to the network as applicable to your installation A license file with an AMIS license has been obtained and installed on the Cisco Unity bridgehead server Cisco Unity meets the requirements as described in the AMIS Networking Requirements section of the Networking Options Requirements for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html The voice messaging system with which Cisco Unity will be networked meets the requirements listed in the Support Policy for AMIS Voice Messaging Systems section of the Supported Hardware and Software and Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html Verify that the Cisco Unity call routing rules route calls to a call handler such as the Opening Greeting This is the default when Cisco Unity is initially installed For installations with multiple Cisco Unity servers that access the same directory you should first set up the servers for Digital Networking as described in the Digital Networking chapter before setting up AMIS Networking After the Cisco Unity servers hav
99. Ajali CISCO Networking Guide for Cisco Unity With Microsoft Exchange Release 5 x September 2007 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 13844 01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIE
100. Cisco Unity subscribers will use when addressing a message to the Internet subscriber that you are about to create Select the Subscriber Template to use Enter the SMTP Address in the applicable format If you are creating a Trusted Internet subscriber select a Trusted Internet location Click Add OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter4 Internet Subscribers Hs Creating Internet Subscriber Accounts Step 10 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 On the subscriber record customize settings as applicable and then click the Save icon To Create an Internet Subscriber Account by Importing Existing User Data In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page Click the Add icon Select Import Existing Exchange User Click Select Select Internet In the Find By list indicate whether to search by first name last name or Exchange alias You can also indicate the domain for the search Enter the applicable name or alias You also can enter to display a list of all users or enter one or more characters followed by to narrow your search Click Find On the list of matches click the name of the user to import Enter the applicable information on the Add Subscriber page Click Add On the subscriber record customize settings as applicable and then cl
101. Cisco Unity for instructions The System Administration Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Distribution Lists Public distribution lists are not associated with a specific Cisco Unity server If a list has a recorded voice name an extension or both subscribers can address messages to it if allowed by their class of service regardless of which location created the list New Lists When you create a new public distribution list keep in mind the following e The extension for the list must be unique in the entire directory Therefore you need to know which extensions are in use at other locations before assigning an extension to the new list e Inthe Cisco Unity Administrator you can add members from multiple locations to a list if allowed by the Addressing Options settings for the default location on your Cisco Unity server See the Primary Location Addressing Option Settings section on page 9 3 for more information e Inthe Cisco Unity Administrator you can view all members of a list regardless of the location with which the member is associated Predefined Public Distribution Lists Cisco Unity includes the following predefined public distribution lists All Subscribers Unaddressed Messages and System Event Messages the System Event Messages list is no longer created during Cisco Unity installation however you may still have a S
102. Cisco Unity searches for a matching public distribution list extension Public distribution lists whether created on the local Cisco Unity server or not are always considered local in scope for addressing purposes Thus if the scope is set to Local Server subscribers can still address to a distribution list created on another Cisco Unity server If a match is found the search stops and the matched list is returned for confirmation Search for a Subscriber Extension in the Dialing Domain and Then the Global Directory If a match has not been found and if allowed by the search scope setting the search expands to subscriber extensions in the dialing domain if it exists If a match is found the search stops and the name is returned for confirmation If a match still has not been found and if allowed by the scope setting I OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter9 Primary Location Settings Primary Location Addressing Option Settings the search expands to subscriber extensions in the global directory The search at each scope level includes extensions and alternate extensions for regular Cisco Unity subscribers and external subscribers It is possible for duplicate extensions to exist in the global directory If the entered number matches more than one extension a list of matching names is reported back to the subscriber from which to choose However if there is a match on an
103. Concepts and Definitions Hi VPIM Networking and Blind Addressing Blind addressing is one of the methods that Cisco Unity provides for addressing VPIM messages to users of another voice messaging system Blind addressing allows Cisco Unity to address messages without having specific information about the recipients on the remote voice messaging system such as their names and mailbox numbers One of the steps to setting up blind addressing is to change the Blind Addressing setting on the Primary Location gt Addressing Options page to something other than None You also create a VPIM delivery location that corresponds to each voice messaging system with which Cisco Unity communicates You provide the following key information for each delivery location e Dial ID A unique number that identifies the location to Cisco Unity This is the number that subscribers dial when blind addressing messages to individuals who use the remote voice messaging system e SMTP Domain Name The Internet addressable SMTP domain name that is used to construct addresses for individuals who use the voice messaging system that corresponds to the delivery location When blind addressing a message subscribers dial a number that is made up of the delivery location Dial ID and the mailbox number of the recipient Before addressing the message Cisco Unity parses the number that the subscriber enters and searches for a matching delivery location If Cisco Unity does not
104. D INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES CCVP the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other
105. E OL 13844 01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking W Verifying the Recipient Policies or Creating a New One Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Depending on your Exchange organization you may be able to use the default recipient policy for the Voice Connector Exchange mailbox or you may need to create a new recipient policy To Check the Recipient Policies On the Exchange server on which the Voice Connector will be installed open the Exchange System Manager Expand the Recipients tree in the left pane Click Recipient Policies In the right pane right click a recipient policy and click Properties Click the E Mail Addresses tab If the SMTP address is the same as the domain name that you previously chose in the Determining the Domain Name section on page 7 5 close the Properties page exit Exchange System Manager and skip to the Setting Up the Voice Connector for VPIM Networking section on page 7 10 Close the Properties page and repeat Step 4 and Step 5 for each recipient policy including the default recipient policy If your chosen domain name does not match the SMTP address configured in any of the recipient polices create a new recipient policy for the Voice Connector Exchange mailbox as described in the following To Create a Recipient Policy f
106. Edit the HOSTS files as follows e On the Exchange or relay server that handles outgoing SMTP messages add an entry to the HOSTS file with the FQDN and IP address of the remote voice messaging server e Refer to the remote voice messaging server documentation for information on name resolution You may need to add an entry to the HOSTS file on the remote voice messaging server with the FQDN and IP address of the Exchange or relay server that handles incoming SMTP messages Verifying Connectivity with the Remote Voice Messaging System Verify that the Exchange or relay server s that handle outgoing and incoming SMTP messages have network and SMTP connectivity with the remote voice messaging server and vice versa For networking with another voice messaging server you may need to install and configure an SMTP service or gateway on that server Refer to the documentation of the other voice messaging system for information on installing the SMTP service or gateway Before proceeding verify that the SMTP service or gateway has been installed on the other voice messaging server To Verify Network Connectivity with the Remote Voice Messaging Server Step 1 On the Exchange or relay server that handles outgoing SMTP messages open a command prompt window Step2 Enter ping lt IP address gt where lt IP address gt is the IP address of the remote voice messaging server If you receive no reply troubleshoot the network connectivity prob
107. IDs Blind Addressing Search for a Delivery Location Dial ID If a match has not been found Cisco Unity continues with the blind addressing search The number is parsed to find a matching delivery location dial ID The scope of the blind addressing search is determined by the Blind Addressing Allowed Locations setting The search starts on the local Cisco Unity server and then expands to the dialing domain and then to the global directory as applicable Assuming that the minimum length for dial IDs is set to the default three digits at each scope level Cisco Unity first searches for a delivery location dial ID that matches the first three digits entered by the subscriber Cisco Unity continues the search by looking for a delivery location with a dial ID that matches the first four digits entered by the subscriber The search for a matching location continues in this manner If the match is on an AMIS or VPIM delivery location the matched location is returned for confirmation Figure 9 1 illustrates the search that Cisco Unity performs when the subscriber search and blind addressing search if enabled are set to the global directory and the Include Locations in Searches setting is disabled OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter9 Primary Location Settings HZ Primary Location Addressing Option Settings Figure 9 1 Subscriber Addressing Search for a Matching Number
108. M formerly known as Cisco Unified CallManager integration Also if VPIM messages are stored in G 726 all Cisco Unity servers and subscriber workstations must have the G 726 codec installed The G 726 codec is installed on the Cisco Unity server during setup Change the codec that will be used by the Cisco Unity servers to record messages from G 711 to G 729a and do not convert the audio format of VPIM messages Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Messaging Between Cisco Unity Servers in Different Directories W Example 3 One Cisco Unity Server Uses G 711 and the Other Uses G 729a Consider the case where one Cisco Unity server uses G 711 for recording and storage and the other uses G 729a If network bandwidth is not an issue On the Cisco Unity server that uses G 711 e Do not convert outbound messages e Do not convert incoming messages On the Cisco Unity server that uses G 729a e Do not convert outbound messages e Do not convert incoming messages Cisco Unity can transcode messages recorded and stored in multiple formats so the best option is to not convert outbound or incoming VPIM messages This approach avoids the overhead of audio format conversions If network bandwidth is an issue and you want to continue recording messages in G 711 On the Cisco Unity server
109. M delivery location If a VPIM delivery location with a matching domain name is not found the Voice Connector rejects the message and sends a non delivery receipt NDR to the sender If a VPIM delivery location with a matching location is found the Voice Connector does the following e Removes the phone prefixes from the To and From addresses if prefixes are specified on the corresponding VPIM delivery location page e Validates the recipient s of the message by looking up the extension s in Active Directory and formats the address es e Converts the message from MIME to MAPI format e Converts voice attachments to the audio format specified on the corresponding VPIM delivery location page e Checks the delivery location configuration to see whether automatic VPIM subscriber directory updates are enabled If so the Voice Connector may attempt to generate a directory update message as described in the Automatic VPIM Subscriber Directory Updates section on page 7 46 OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Checks the delivery location to determine whether messages should be encrypted Hands the message back to Exchange for delivery to the Cisco Unity subscriber mailbox es Message Addressing Options Cisco Unity provides the following ways to address messages to individuals by using a VPIM compliant voi
110. M subscribers will be created See the To Change the AD Location in Which Automatically Created VPIM Subscribers Are Created procedure on page 7 33 To Create a New Organizational Unit On the Windows Start menu click Programs gt Administrative Tools gt Active Directory Users and Computers In the console tree right click any node or folder and click New gt Organizational Unit Enter a name for the organizational unit and click OK To Set Permissions on the AD Location by Using the Permissions Wizard On the Cisco Unity server double click the Cisco Unity Tools Depot icon on the desktop In the left pane of the Tools Depot window expand Administration Tools Double click Permissions Wizard Click Next without changing any options until you arrive at the Set Active Directory Containers for New Objects page Select the domain and the applicable container or organizational unit in which Cisco Unity will create new users in this case VPIM subscribers amp Note The Permissions wizard only has the ability to grant permissions it does not remove any permissions Following this procedure will add the necessary permissions on the container or OU that you select but will not remove permissions that are already granted on other containers for Cisco Unity Click Next and follow the prompts to complete the Permissions wizard To Set Permissions on the AD Location by Using Active Directory Users and Computers O
111. MIS subscriber or look up an AMIS subscriber in directory assistance and leave a message Other than receiving messages AMIS subscribers do not have access to other Cisco Unity features and some sections of the Cisco Unity Administrator are disabled for AMIS subscribers AMIS subscribers e Cannot log on to Cisco Unity by phone to check or send messages e Cannot log on to Cisco Unity by phone or use the Cisco Unity Assistant to adjust personal settings so their recorded names and greetings can only be recorded or changed in the Cisco Unity Administrator However AMIS subscriber voice names can be imported by using the Cisco Unity Bulk Import wizard See the Cisco Unity Bulk Import wizard Help for details OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking W AMIS Concepts and Definitions e Cannot use the Cisco Unity Inbox to check messages e Cannot own private lists e Cannot set up or receive message notifications e Cannot receive message waiting indications Setting up AMIS subscribers requires more overhead for administrators of Cisco Unity than AMIS blind addressing does However the AMIS subscriber option allows other subscribers to address messages to AMIS subscribers the same way that they address messages to regular subscribers Subscriber Experience with AMIS Subscribers Provided that AMIS subscribers are listed in the phone directory and have
112. Name list click Product Version to view the version in the Value box If the version is earlier than 5 6 update Windows Script Host so that the Voice Connector properties can be displayed in Exchange System Manager Go to the downloads page of the Microsoft website and do a keyword search for Windows Script Host Follow the installation instructions To Verify the Voice Connector Installation To verify that the Voice Connector for Exchange 2000 installed properly verify that the Voice Connector service is running and that the Voice Connector mailbox has been created Open the Services applet on the Exchange server on which the Voice Connector is installed On the Windows Start menu click Programs gt Administrative Tools gt Services Verify that the Status for the Exchange 2000 Voice Connector lt Server name gt service is Started and that the Startup Type is set to Automatic Exit the Services applet Open Exchange System Manager on the Exchange server on which the Voice Connector is installed On the Windows Start menu click Programs gt Microsoft Exchange gt Exchange System Manager In the tree in the left pane expand the Servers container If the organization properties at the top of the tree have been set such that administrative groups are displayed in the tree the Servers container is nested within the administrative group container Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P7
113. Net and therefore it makes administrative calls to and receives calls from Octel nodes on the Octel analog network to share directory information In VPIM Networking depending on the settings for each delivery location the Voice Connector may generate directory messages based on incoming VPIM messages and non delivery receipts NDRs The Voice Connector sends the directory messages to the Cisco Unity Bridgehead server where the CsVPIMConnector service processes them and creates modifies or deletes VPIM subscribers and the associated Active Directory contacts extension address Also referred to as a remote address The destination address created by Cisco Unity when sending a message to a recipient on another voice messaging system or a remote Cisco Unity server The extension address is in the format lt Type gt lt DeliveryLocationDialID gt _ lt RemoteMailboxNumber gt where type can be AMIS OMNI VOICE or VPIM The Voice Connector parses the extension address to determine the routing path for the message external subscriber A Cisco Unity term for AMIS Bridge and VPIM subscribers who do not retrieve their voice messages on the local Exchange network Instead messages for the external subscribers are sent to a remote voice messaging system Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 a GLS Glossary H home Cisco Unity When Cisco Unity servers are networked via Digital
114. Networking the home Cisco Unity server is the server Cisco Unity server on which a subscriber account was created l identified subscriber ISM affects what subscribers hear when they call other subscribers from their primary or alternate messaging ISM extensions and are forwarded to the greetings of the subscribers they call If they then leave a message ISM affects what the called subscriber hears and can do when listening to the message When ISM is enabled Cisco Unity recognizes that the calling extension is associated with a subscriber and accordingly plays the internal greeting of the called subscriber Additionally when the called subscriber later listens to the message Cisco Unity plays the recorded voice name of the subscriber who left the message and allows the called subscriber to record a reply Internet subscriber Internet subscribers are Cisco Unity subscribers who do not have mailboxes on the local Exchange network Instead messages for Internet subscribers are sent to an e mail address that you specify when you create the Internet subscriber account Internet subscribers are created in Cisco Unity to enable Cisco Unity subscribers to find them in the directory and send messages as they would to any other subscriber Internet subscribers are stored as contacts in Active Directory Mailbox greetings and voice names can be individually recorded for each Internet subscriber Messages that are sent to an Internet subscriber are sent via
115. PIM subscribers is enabled if the sender of an incoming message that does not include an Originator Spoken Name attachment matches an existing VPIM subscriber the existing recorded voice name will be deleted If the phone number in an incoming message can not be successfully mapped to an extension by using the option selected for the Map VPIM Subscriber Extensions To setting a VPIM subscriber will not be created for the sender When determining whether to use vCards or message headers as the source from which to obtain the VPIM subscriber information consider the following Not all VPIM compliant voice messaging systems send vCards with every message for such systems use message headers as the source Every VPIM message includes a message header but it is possible that the header may not include the text name of the sender in which case it would be necessary to use vCards for obtaining sender information vCards can provide information about the sender in a more detailed format For example the vCard can include names already parsed into first name and last name so that Cisco Unity does not need to make a determination as to how to parse a single name field from the message header The vCard may also include a phone number that could be mapped directly to the extension of the VPIM subscriber so that Cisco Unity does not need to parse the header information to create an extension in the format desired Or it may contain a distinct number
116. PS1 Alternatively you can change to the directory where the script is located by using the cd command and then run the script by entering UVpim_ lt ServerName gt PS1 For more information refer to Microsoft documentation On the VPIM bridgehead Cisco Unity server browse to the directory in which Cisco Unity is installed the default location is CommServer Double click ConfigMgr exe The ConfigMegr dialog box appears Click Create and Configure VPIM Account and Mailbox Click OK Click Exit to close ConfigMegr On the Cisco Unity server start the Services tool On the Windows Start menu click Programs gt Administrative Tools gt Services Right click AvNotifierMgr and select Restart amp Note The CPU usage on the Cisco Unity server will spike for a few minutes while the AvNotifierMgr reinitializes connections with subscriber mailboxes Close the Services tool OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Be sure to let anyone who administers Active Directory and Exchange know about the UVPIM mailbox so that it is not moved or deleted by mistake To avoid inadvertently moving or deleting the UVPIM mailbox consider changing the Exchange display name so that the account is more clearly identified to you or the Exchange administrator as requiring special
117. S messages UAmis Account Outgoing AMIS messages are placed in a special Exchange mailbox called UAmis_ lt Server name gt Before AMIS messages can be transmitted you must create the UAmis account The mailbox for the UAmis account is located on the partner Exchange server which is the Exchange server that was selected in the Message Store Configuration wizard during Cisco Unity setup The storage limits for the UAmis mailbox are set to the limits that are defined for the mailbox store in which the UAmis mailbox is created Although you can change the storage limits for the UAmis mailbox by using the Exchange administration application do so with caution If the UAmis mailbox is full subsequent outgoing messages cannot be delivered and the sender receives a NDR Consider the following when determining whether limits should be set on the UAmis mailbox e Ifthe AMIS dialing restrictions and schedule are configured such that AMIS messages are delivered only during specified periods of the day messages are queued up in the UAmis mailbox The storage limit must be high enough to store all AMIS messages during the non delivery periods OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking Hi AMIS Concepts and Definitions e There could be times during the day when the number of AMIS messages spikes The storage limit must be high enough to handle this e If hard disk
118. Search in the Cisco Unity Administrator on the System gt Configuration gt Settings page If addressing by spelled name is enabled subscribers spell the name or part of the name of the recipient by using the letters on the phone keypad The Address Messages To Other Subscribers field in the Cisco Unity Administrator on the Subscribers gt Subscriber Template gt Conversation page and on the Subscribers gt Subscribers gt Conversation page allows you to set the default method of addressing Subscribers can also set this option in the Cisco Unity Assistant While addressing messages subscribers can switch between spelling the name and entering a number by pressing twice How Cisco Unity Searches for a Matching Name When a subscriber addresses a message by spelling the recipient name Cisco Unity searches for a match or partial matches among subscribers and public distribution lists Only one search at the specified maximum scope level is performed The scope of the search is dictated by the Subscriber Searches Limit Searches To setting For example if searches are limited to the dialing domain one search that includes both the local server and dialing domain is performed and a list of matching names is reported back to the subscriber Public distribution lists whether created on the local Cisco Unity server or not are always considered local in scope for addressing purposes Thus if the scope is set to Local Server subscribers
119. Setting Up Cisco Unity to Use VPIM Networking W Setting Permissions on Active Directory Containers Used for Importing Subscribers If you will be importing contacts from two or more containers for all of the Cisco Unity servers combined the Cisco Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which contacts will be imported on every Cisco Unity server in the forest Otherwise identified subscriber messaging may not work between Cisco Unity servers For example if CiscoUnityServer will import contacts from Container and Container2 and if CiscoUnityServer2 will import contacts from Container3 and Container4 Cisco Unity message store services account on each Cisco Unity server must have SendAs permission for all four containers To Set the Applicable Permissions Step1 On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Step2 In the left pane of the Tools Depot window expand Administration Tools Step3 Double click Permissions Wizard Step4 Do the following e Choose the same Active Directory account for the Cisco Unity message store services account Click Next without changing any options until you arrive at the Choose the Cisco Unity Message Store Services Account page Choose the same Active Directory account for the Cisco Unity message store services account on every Cisco Unity server e Choose the applicable containers
120. SubscriberExtension PrimaryLocationSMTPDomainName gt These specific properties are configured in Cisco Unity but similar information will need to be configured in the other voice messaging system VPIM Concepts and Definitions The following sections explain VPIM concepts in detail e Introduction to VPIM page 7 37 e VPIM Networking and Locations page 7 40 e VPIM Networking and the Voice Connector page 7 40 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 736 OL 13844 01 Chapter 7 VPIM Networking VPIM Concepts and Definitions Hi e Message Addressing Options page 7 42 e VPIM Networking and Blind Addressing page 7 43 e VPIM Subscribers page 7 44 e Automatic VPIM Subscriber Directory Updates page 7 46 e Identified Subscriber Messaging page 7 52 e Live Reply to VPIM Subscribers page 7 53 e Deleting VPIM Subscribers page 7 54 e Extension Addresses page 7 54 e Determining How VPIM Subscribers Appear in the Outlook Address Book page 7 54 e Preventing Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant page 7 55 e Migrating Subscribers from Another Voice Messaging System to Cisco Unity page 7 56 e Considerations for Digitally Networked Cisco Unity Servers page 7 57 e Phone Prefixes page 7 58 e Audio Format Considerations page 7 58 Introduction to VPIM VPIM Networking allows the exchange of voice fax and text messages between diff
121. Subscribers in the Directory Optional section on page 2 10 8 Optionally change the default search scope in the Cisco Personal Communications Assistant to the global directory See the Changing the Default Search Scope for the Cisco PCA Optional section on page 2 11 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter2 Digital Networking HZ Procedures for Setting Up Cisco Unity to Use Digital Networking 9 Optionally enable live reply between subscribers on different Cisco Unity servers See the Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain Optional section on page 2 11 10 Test the Digital Networking setup See the Testing the Digital Networking Setup section on page 2 12 11 For Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager integrations only Optionally enable the cross server features See the Cross Server Logon Transfers and Live Reply chapter for details Procedures for Setting Up Cisco Unity to Use Digital Networking This section contains all of the procedures necessary to set up each Cisco Unity server for Digital Networking Consult the Task List Setting Up Digital Networking section on page 2 3 for information on the order in which the procedures must be completed Enabling License Pooling Optional For each Cisco Unity server you can choose whether it
122. VPIM subscriber or only when a message is received from a VPIM subscriber whose text name has changed since the directory entry was created You can also decide whether or not to allow an update to the display name when a modification is made If a message from a Cisco Unity subscriber to a VPIM subscriber results in a non delivery receipt NDR indicating that the message was undeliverable because the intended recipient does not exist SMTP 5 1 1 and if the delivery location is configured to allow automatic VPIM subscriber deletion the VPIM subscriber will be deleted For additional information on how Cisco Unity uses the information from incoming VPIM messages and NDRs to create modify and delete VPIM subscribers see the Automatic VPIM Subscriber Directory Updates section on page 7 46 You can update the VPIM delivery location subscriber creation settings by using the Cisco Unity Administrator or the Cisco Unity Bulk Location Import wizard See the following sections e Before Configuring VPIM Subscriber Creation Settings page 7 29 e Using the Cisco Unity Administrator to Configure VPIM Subscriber Creation Settings page 7 29 e Using the Cisco Unity Bulk Import Wizard to Configure VPIM Subscriber Creation Settings page 7 31 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P7238 E OL 13844 01 Chapter7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking W Changing th
123. With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Event Sink will be installed While any method or combination of methods can be used two common ways to accomplish name resolution are through Domain Name System DNS and by using HOSTS files Whether you use DNS or HOSTS files you will need to know the fully qualified domain name FQDN and IP address of the remote voice messaging server and the Exchange or relay server that handles incoming SMTP messages The FQDN is displayed in the Windows System Control Panel on the Network Identification tab in the Full Computer Name field If your organization uses DNS e Add a host address resource A record and a mail exchange MX record in DNS for the remote voice messaging server if they do not already exist e Verify that an A and MX record exist in DNS for the Exchange server or relay server that handles incoming SMTP messages If the records are not in DNS add them before continuing with the setup Refer to the Microsoft Windows or applicable operating system documentation for more information about adding A and MX records in DNS If your organization does not use DNS you can use HOSTS files for name resolution A HOSTS file is a text file that contains the mappings of IP addresses to host and domain names On Microsoft Windows systems the HOSTS file is located in the windir System32 Drivers Etc directory
124. a or GSM 6 10 or remain in the format in which they were sent 1 For a list of audio formats supported by Cisco Unity see the Audio Codecs and Cisco Unity white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Networking in Cisco Unity Chapter1 Networking in Cisco Unity Table 1 10 AMIS Delivery Receipt Read Receipt Bridge Comparison of AMIS Bridge and VPIM Networking W VPIM The AMIS protocol does not support this functionality A request for a delivery or read receipt may be allowed on either Cisco Unity or the remote AMIS voice mail system when addressing but the request will not result in a receipt Requests for a delivery or read receipt generated by Cisco Unity are returned from the Octel system as delivery receipts The receipt is sent to the sender after the message is delivered to the Octel node regardless of when the Octel system places the message in the subscriber mailbox or when the message is actually read Requests for a delivery or read receipt generated by either Cisco Unity or the remote VPIM system are honored although both are treated as requests for delivery receipts Table 1 11 AMIS Directory Information Sharing Bridge VPIM The AMIS protocol does not provide any mechanism for sharing or synchronizing directory
125. a message is marked urgent and the AMIS delivery option settings allow urgent messages to be sent immediately e When the AMIS restriction table allows the delivery number of a message e When the AMIS schedule becomes active Messages that have not been sent when the schedule becomes inactive remain in the UAmis mailbox until the schedule becomes active again An error is logged in the Windows Application Event log when messages remain in the UAmis mailbox for more than 24 hours See the Maintenance section on page 5 40 for information about monitoring the UAmis mailbox In organizations with multiple Cisco Unity servers networked together the UAmis account needs to be created only on those Cisco Unity servers that will place and receive AMIS calls See the Considerations for Networked Cisco Unity Servers section on page 5 38 for more information Voice Connector and AMIS Networking The Voice Connector allows Cisco Unity to send and receive AMIS messages When subscribers use the phone to address a message to an AMIS recipient Cisco Unity constructs an address with the form AMIS lt Location Dial ID gt _ lt Remote Mailbox gt for the message The Voice Connector is registered with Exchange to handle messages with the AMIS address type For an outbound message to an AMIS recipient the Voice Connector transforms the message properties and delivers the message to the UAmis mailbox For installations with multiple Cisco Unity servers th
126. a new Cisco Unity server is added to the dialing domain you will need to add the pilot number of the new server to the Network gt Dialing Domain Options page Procedures Enabling Cross Server Transfer Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting Do the following procedure on each of the destination servers For failover systems do the procedure on both the primary and secondary servers Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter3 Cross Server Logon Transfers and Live Reply HZ Cross Server Transfer from the Automated Attendant and Directory Handlers To Verify That Call Routing Rules Are Set to Route Calls to the Opening Greeting Step1 In the Cisco Unity Administrator go to the Call Routing gt Direct Calls page Step2 Verify that calls to the pilot number for the server are routed to the Opening Greeting The Default Call Handler routing rule which cannot be deleted or modified sends calls to the Opening Greeting Therefore if you have not added any routing rules the server is already set to correctly process cross server calls Enabling Cross Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity Servers If the system is using failover do the following procedure on both the primary and secondary server because most of the settings on the Network gt Dialing Domain Options page are stored in the registry
127. able to set up a Cisco Unity subscriber account whose sole purpose is to forward messages to a Cisco Unity public distribution list See your Microsoft Exchange and Outlook documentation for more information Octel Analog Networking does not support delivery to a distribution list on the recipient voice messaging system Outbound messages from Cisco Unity to the Octel system must be addressed to a mailbox ID on the remote system However an administrator on the remote system may be able to configure a mailbox ID to forward messages to a distribution list Outbound messages from Cisco Unity can be addressed to a Cisco Unity public or private distribution list that includes Bridge subscribers Private distribution lists can include blind addresses Incoming Bridge messages are delivered to subscriber mailboxes only and cannot be delivered to Cisco Unity public distribution lists However you may be able to set up a Cisco Unity subscriber account whose sole purpose is to forward messages to a Cisco Unity public distribution list See your Microsoft Exchange and Outlook documentation for more information The VPIM specification does not include support for message delivery to a distribution list on the recipient voice messaging system Outbound messages from Cisco Unity to the VPIM system must be addressed to a mailbox ID on the remote system However an administrator on the remote system may be able to configur
128. accounts at the same time by importing user data from a comma separated value CSV file CSV is a common text file format for moving data from one data store to another As long as the user data contained in the CSV file is formatted correctly you can use it to create new Active Directory contacts at the same time that you create VPIM subscriber accounts or you can use it to create VPIM subscriber accounts with existing Active Directory contact data If you choose to create VPIM subscriber accounts with existing Active Directory contact data note that the e mail addresses for the imported contacts are overwritten with extension addresses that are used for addressing voice messages to the remote voice messaging systems Thus the imported objects can no longer be used for outbound message addressing to remote e mail addresses Use the following procedure to prepare your CSV file To learn more about preparing a CSV file for use with the Cisco Unity Bulk Import wizard including information on the required and optional column headers for your CSV file see Cisco Unity Bulk Import wizard Help To Prepare a CSV File for Creating VPIM Subscriber Accounts Step 1 Save the data that you will use to create Cisco Unity accounts as a CSV file As a best practice do not include more than 7 500 records in a single CSV file as you may encounter unexpected results when the Cisco Unity Bulk Import wizard imports the data Step2 Copy the CSV file to the Ci
129. ail addresses Setting Up the Voice Connector for VPIM Networking gt Install the Voice Connector on any Exchange 2000 or Exchange 2003 server that is not part of an Exchange cluster Microsoft does not support third party connectors on an Exchange cluster server Although the Voice Connector can be installed on the Cisco Unity server when Exchange is also on the server this is not recommended for performance reasons Caution gt Caution gt Caution Installing the Voice Connector on an Exchange 2007 server is not supported Installing the Transport Event Sink on an Exchange 2007 server is not supported If the Exchange server on which the Voice Connector will be installed is in a different routing group than the Exchange servers on which Cisco Unity subscribers are homed routing group connectors must be configured between the routing groups The Voice Connector service is automatically configured to log on as the account that is associated with the Exchange server on which the Voice Connector is installed sometimes referred to as the Local System account The account that the service logs on as should not be changed Do not change the default permissions for the Local System account In addition do not change the permissions granted to Exchange administrative groups during Exchange installation The Voice Connector logs on using that account and if you change permissions the Voice Connect
130. ailed in the Why Cross Server Transfer Is Needed section on page 3 4 e Only the subscriber call transfer number is replicated to the networked Cisco Unity servers e The subscriber call transfer call screening call holding and announce features are ignored Cross Server Logon Without cross server logon subscribers need to call the Cisco Unity server on which their accounts were created to log on and access their messages This is particularly problematic for sites that move subscribers between different Cisco Unity servers for load balancing because each time a subscriber account is moved to another Cisco Unity server the subscriber must be notified to access a different Cisco Unity server when calling in from outside the organization Cross server logon solves the problem when the networked Cisco Unity servers are integrated with the same phone system and grouped in a dialing domain When enabled cross server logon allows you to provide subscribers with one phone number that they can call to log on to Cisco Unity from outside your organization After cross server logon is configured subscribers call the pilot number for one Cisco Unity server and are transferred correctly to their home Cisco Unity server to log on The call is handled as follows 1 A subscriber calls the Cisco Unity server configured for cross server logon and logs on to Cisco Unity 2 The conversation looks up the caller s ID in the SQL Server database to
131. ainer only choose Container If for all of the Cisco Unity servers combined you will be importing users from two or more containers the Cisco Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which users will be imported on every Cisco Unity server in the forest For example if CiscoUnityServer1 will import users from Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P28 W OL 13844 01 Chapter2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking i Container and Container2 and if CiscoUnityServer2 will import users from Container3 and Container4 the Cisco Unity message store services account for each Cisco Unity server must have SendAs permission for all four containers Although you can use different message store services accounts on each Cisco Unity server and set the SendAs permissions by using Active Directory Users and Computers the easiest way to set the needed permissions is when you run Permissions wizard on each Cisco Unity server Make note of the following e Use the same message store services account on each Cisco Unity server e Specify all of the import containers that will be used by all of the Cisco Unity servers Note that all of the Cisco Unity servers can use the same installation directory services and message store services accounts To Set the Applicable Permissions Ste
132. aintenance W e The audio format in which the remote voice messaging system can send and receive VPIM messages Some voice messaging systems support only the G 726 format for VPIM messages but you will need to consult the documentation of the remote voice messaging server to be sure e Network bandwidth We recommend that incoming VPIM messages be stored in the same audio format that the local Cisco Unity server s use for recording and playing messages However if you want incoming VPIM messages to be stored in some other audio format you will need to verify that the applicable codec is installed on all Cisco Unity servers and on other computers that access these messages In particular e If your organization has multiple Cisco Unity servers networked together all of the Cisco Unity servers must have the codec installed e If subscribers use ViewMail for Outlook or the Cisco Unity Inbox to listen to messages the codec may need to be installed on each subscriber workstation The Voice Connector converts the audio format of incoming and outgoing VPIM messages according to the settings on the VPIM delivery location The Voice Connector requires both the codec that the VPIM message is being converted from and the codec that the VPIM message is being converted to Depending on the audio format conversion you may need to install the applicable codec on the Exchange server on which the Voice Connector is installed as follows e G 711 and GSM
133. all USbms_ lt Servername gt mailboxes in the directory and hands the message back to Exchange for delivery The CsBMsgConnector service on each Cisco Unity server then processes the message and makes it available to all Cisco Unity subscribers on the server based on the start and end dates that are configured for the message Note In order to update any properties on a system broadcast message after it has been sent to multiple locations the local copy of the message on each server must be updated directly on that server On each Cisco Unity server a subscriber with access to the Cisco Unity Broadcast Message Administrator and permission to update system broadcast messages on the local server can change the properties or delete the message for that server On each Cisco Unity Express server the system administrator can change the properties or delete the message for that server by using the command line interface Considerations for Networked System Broadcast Messages To include one or more VPIM locations in the distribution of a system broadcast message you first create an VPIM subscriber for each location and then add the VPIM subscriber to a public distribution list In the Cisco Unity Broadcast Message Administrator you address the message by specifying the public distribution list number When you are prompted to enter the extension of a location or public distribution list the Cisco Unity Broadcast Administrator allows you to
134. alling numbers to extensions Note the following e After enabling ISM for external subscribers Cisco Unity must be restarted e If multiple Cisco Unity servers are networked via Digital Networking ISM functionality can be made available only on the Cisco Unity servers that are in the same dialing domain as the bridgehead server Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 _ Chapter 7 VPIM Networking VPIM Concepts and Definitions Hi e You must enable ISM for external subscribers for each Cisco Unity server on which the functionality is desired e Ifasingle Cisco Unity server is in use the Cisco Unity server must be a member of a dialing domain for this functionality to be used Note the difference between leaving a messaging and sending a message When a person on the remote voice messaging system with a corresponding external subscriber account records and sends a message to a Cisco Unity subscriber as opposed to calling and leaving a message all versions of Cisco Unity identify the message as being from the corresponding external subscriber The phone system provides the calling number to Cisco Unity The number of digits included in the calling number is configurable in most phone systems For Cisco Unity to find a matching subscriber extension the phone system must be configured to provide the applicable number of digits in the calling number You may also need to add alter
135. ame By default the Cisco Unity server name is appended to the display name so the display name is unique in the directory Click the Save icon Setting Up System Broadcast Messaging for Sending to All Subscribers in the Directory Optional System broadcast messages are recorded announcements that are sent to everyone in an organization or to particular location s within an organization When each server has been configured for Digital Networking a system broadcast message can be sent to all subscribers on all Cisco Unity servers that share the same directory Alternatively a system broadcast message can be sent to all subscribers on one or more specific Cisco Unity servers that access the same subscriber directory by addressing the message to the delivery location Dial ID of the desired server System broadcast messages do not light message waiting indicators MWIs on subscriber phones nor do they cause distinctive dial tones to notify subscribers of a new message when they pick up their desk phone receiver System broadcast messages also do not trigger message notifications for alternative devices such as a pager or another phone To allow one or more Cisco Unity subscriber s to send system broadcast messages to subscribers on multiple Cisco Unity servers you first set up and offer the subscriber s access to the Cisco Unity Broadcast Message Administrator For information on setting up the Cisco Unity Broadcast Message Administrato
136. ample Click OK e Information that you enter Example Enter Administrator in the User Name box OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Preface amp Table 1 Networking Guide for Cisco Unity Conventions continued Convention Descriptions lt gt Angle brackets are used around parameters for which you supply a angle brackets value Example In the Command Prompt window enter ping lt IP address gt Hyphens separate keys that must be pressed simultaneously Example Press Ctrl Alt Delete hyphen gt A right angle bracket is used to separate selections that you make right angle bracket e On menus Example On the Windows Start menu click Settings gt Control Panel gt Phone and Modem Options e In the navigation bar of the Cisco Unity Administrator Example Go to the System gt Configuration gt Settings page The Networking Guide for Cisco Unity also uses the following conventions Note A Means reader take note Notes contain helpful suggestions or references to material not covered in the document Caution Means reader be careful In this situation you might do something that could result in equipment damage or loss of data Cisco Unity Documentation For descriptions and the URLs of Cisco Unity documentation on Cisco com see the Documentation Guide for Cisco Unity The document is shipped
137. anager and Cisco Gateways In a Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager environment where AMIS calls may traverse one or more Cisco gateways or routers we recommend that customers or their systems integration partners test the interoperability of such gateways with Cisco Unity before the products are deployed Consider the following when deploying AMIS e Call forwarding call waiting or other tones can sometimes interfere with transmission of DTMF sequences e Where applicable for Cisco Unified CM and gateways set DTMF duration and interdigit timing to 100 milliseconds Task List Setting Up Cisco Unity to Use AMIS Use this task list to set up Cisco Unity to use AMIS The cross references take you to detailed procedures for the setup 1 Install the Voice Connector on an Exchange server See the Setting Up the Voice Connector for AMIS Networking section on page 5 4 Do the Following Tasks on Each Cisco Unity Server That Is Licensed for AMIS 2 During Cisco Unity installation when you ran the Cisco Unity Permissions wizard to grant the necessary permissions to the installation and service accounts if you did not check the Set Permissions Required by AMIS Cisco Unity Bridge and VPIM check box on the Choose Whether to Enable Voice Messaging Interoperability page do the following steps a Log on to a Cisco Unity server that is licensed for AMIS by using an account that Isam
138. and Active Directory Cisco Unity 5 x and Later with Microsoft Exchange and Active Directory Capacity Planning Cisco Unity Version 5 x and Later with Microsoft Exchange Both white papers are available at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html Comparison of AMIS Bridge and VPIM Networking AMIS Bridge and VPIM Networking can be used for networking Cisco Unity with other voice messaging systems However there are several differences among these networking options as described in the following sections Interoperability General Connectivity Costs Supported Voice Gateways International Availability Blind Addressing Addressing by Name or by Extension Spoken Name Confirmation Audio Formats Supported Delivery Receipt Read Receipt Directory Information Sharing Distribution Lists Mailbox ID Translation Fax Messaging Message Transport Time Considerations Private Messages Secure Messages Simultaneous Analog Sessions for Message Delivery to or from Remote Voice Mail Systems Urgent Messages System Broadcast Messages OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter1 Networking in Cisco Unity Hs Comparison of AMIS Bridge and VPIM Networking Table 1 2 Interoperability AMIS Bridge VPIM For the most up to date list of supported voice messaging systems see the applicable Supported Hardware and Software a
139. and Definitions Hi Table 7 1 VPIM Subscriber Information continued Subscriber Field Source for Field When vCard Is Used Source for Field When Headers Are Used Notes Extension One of the following e TEL property with no qualifier e TEL property with qualifier TYPE voice e Mailbox number in the header From address e Mailbox number in the From address For example if the From address contains Terry Bader lt 8882233 remotevoicemailsystem com gt the mailbox number used as the source of the extension would be 8882233 The extension is derived from the appropriate source field according to the rule specified in the Map VPIM Subscriber Extensions To setting Note that this field is set only when the subscriber is created and will not be changed by an automatic modification even if the rule for mapping extensions has changed If you wish to change the rule extensions for existing VPIM subscribers can be changed manually using the Cisco Unity Administrator or the Bulk Edit tool Recorded Voice Name e Originator Spoken Name attachment e Originator Spoken Name attachment The Voice Connector converts the audio by using the codec specified for inbound audio conversion on the associated delivery location before including it in the directory message Remote Mailbox Number One of the following e TEL property with no qualifier e TEL with qualifier TYPE voice e Mai
140. and permissions for subscribers who use Cisco Unity For example a COS dictates the maximum length of subscriber messages and greetings Although most COS settings are not applicable to AMIS subscribers they still must be members of a COS In the Cisco Unity Administrator a COS is specified in each subscriber template thus a subscriber is assigned to the COS that is specified in the template upon which the subscriber account is based Cisco Unity includes predefined classes of service that you can modify You can also create new classes of service For details see the Managing Classes of Service chapter in the System Administration Guide for Cisco Unity 3 Restriction Tables Each COS specifies a restriction table for call transfers one for message notification and one for fax deliveries Cisco Unity applies the restriction table associated with the COS of a subscriber and displays an error message if the phone number is not allowed Cisco Unity comes with predefined restriction tables that you can modify OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Although most restriction table settings do not apply to AMIS subscribers because they cannot log on to Cisco Unity or use the Cisco Personal Communications Assistant PCA administrators can enter call transfer numbers for AMIS subscribers For security pu
141. ange Chapter5 AMIS Networking Hi AMIS Concepts and Definitions In compliance with the AMIS protocol Cisco Unity batches outgoing messages by node with a maximum of nine messages per batch If there are more than nine messages for a particular node Cisco Unity ends the AMIS session after sending the ninth message hangs up for a brief period of time and then redials the node to send the next batch of messages The AMIS protocol specifies that a message be a maximum of eight minutes long During an AMIS transmission before playing a message the originating node sends to the destination node the length of the message If the message is too long the destination node may refuse the message and skip to the next message However some voice messaging systems will accept longer messages If the voice messaging system refuses the message a non delivery receipt NDR is returned to the sender If a subscriber sends a message that is longer than eight minutes Cisco Unity will attempt to transmit it In addition Cisco Unity may accept messages longer than eight minutes For each incoming message Cisco Unity checks the space available in the subscriber mailbox and the Maximum Message Length setting on the Subscriber gt Messages page to determine whether to accept the message Incoming AMIS messages to Cisco Unity are delivered to subscriber mailboxes only and cannot be delivered to public distribution lists Additionally incoming messages
142. arch Scopes section on page 2 6 On the destination Cisco Unity servers verify that the Cisco Unity call routing rules are set to route calls to the Opening Greeting call handler This is the default when Cisco Unity is initially installed See the Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting section on page 3 14 On each Cisco Unity server in the dialing domain enable cross server live reply and enter the pilot numbers of the destination Cisco Unity servers See the Enabling Cross Server Live Reply and Entering the Pilot Numbers of Destination Cisco Unity Servers section on page 3 14 Test the cross server live reply functionality See the Testing Cross Server Live Reply section on page 3 14 Note Subsequently if a new Cisco Unity server is added to the dialing domain you will need to add the pilot number of the new server to the Network gt Dialing Domain Options page of each Cisco Unity server in the dialing domain OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter3 Cross Server Logon Transfers and Live Reply HI Cross Server Live Reply Procedures Enabling Cross Server Live Reply Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting Step 1 Step 2 Do the following procedure on each Cisco Unity server in the dialing domain For failover systems do the procedure on both the primar
143. at are licensed for AMIS the Voice Connector delivers the message to the UAmis mailbox that is associated with the Cisco Unity server on which the AMIS location or AMIS subscriber was created Install the Voice Connector for Exchange 2000 See the Setting Up the Voice Connector for AMIS Networking section on page 5 4 for information about setting up the Voice Connector The Voice Connector for Exchange 2000 version 11 0 1 or later can be installed on either an Exchange 2000 or Exchange 2003 server Installing the Voice Connector on an Exchange 2007 server is not supported Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi Locations and AMIS Networking Central to how you set up AMIS is a Cisco Unity object called a location Each Cisco Unity server is associated with one location referred to as the default or primary location which is created during installation and which cannot be deleted When setting up AMIS you give the primary location a new name and a Dial ID which is an identifier for the location within Cisco Unity enter the AMIS Node ID and customize other properties as applicable The AMIS Node ID on the primary location is transmitted on all outgoing AMIS calls and identifies your Cisco Unity system to the destination nodes See the Primary Location Profile Settings section on page 9 1 for details about t
144. at the UVPIM mailbox is actually homed on the Exchange server that the Cisco Unity Bridgehead server is connected to This server is also know as the partner Exchange server it was selected in the Cisco Unity Server Message Store Configuration wizard during setup Do one of the following two procedures depending on the version of Exchange that the partner Exchange server is running To Create the UVPIM Account When the Partner Exchange Server Is Running Exchange 2000 or Exchange 2003 On the VPIM bridgehead Cisco Unity server browse to the directory in which Cisco Unity is installed the default location is CommServer Double click ConfigMgr exe The ConfigMegr dialog box appears Click Create VPIM Dir Account Click OK in the dialog box that displays after the configuration has completed Close the ConfigMegr dialog box On the Cisco Unity server start the Services tool On the Windows Start menu click Programs gt Administrative Tools gt Services Right click AvNotifierMgr and select Restart amp Note The CPU usage on the Cisco Unity server will spike for a few minutes while the AvNotifierMgr reinitializes connections with subscriber mailboxes Close the Services tool To Create the UVPIM Account When the Partner Exchange Server Is Running Exchange 2007 On the VPIM bridgehead Cisco Unity server browse to the directory in which Cisco Unity is installed the default location is CommServer Double click Conf
145. ation and file name is C Error log Use a text editor to open the error log file You will use the error codes in the file to make corrections Browse to the directory location of the output log file that you specified during the import The default location and file name is C Output log Use a text editor to open the output log file Correct any records in the output file that are listed as errors in the error log file When you have finished editing the output log file save it as a CSV file with a new name Run the Cisco Unity Bulk Import wizard again with the CSV file that you saved in Step 6 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pas W OL 13844 01 Chapter 4 Internet Subscribers Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Creating Internet Subscriber Accounts W Repeat this procedure until all Internet subscriber accounts are created without error and then proceed to the After Creating Internet Subscriber Accounts section on page 4 10 To Correct Errors That Occurred When Importing Data from the Directory Browse to the directory location of the error log file that you specified during the import The default location and file name is C Error log Use a text editor to open the error log file You will use the error codes in the file to make corrections Open Active Directory Users and Computers Double click a contact that contains
146. ation defines the format of messages and message addresses and how messages are exchanged between mail servers VPIM does not specify how the mail servers interact with client applications or how they interface with end users This allows many different kinds of existing systems to support VPIM For more information about VPIM refer to the Open Group VPIM website VPIM Messages VPIM messages are made up of one or more MIME encoded parts The VPIM specification allows for optional MIME parts for spoken name and for forwarded fax and text messages VPIM messages can also include a vCard an electronic business card that includes phone number text name and e mail address Cisco Unity allows you to specify whether the voice name and vCard of the sender will be sent with outgoing messages If incoming messages include a voice name it is played as part of the message If a vCard is attached to an incoming message the recipient can look at the vCard data in Cisco Unity ViewMail for Microsoft Outlook Cisco Unity can also be configured to update the directory with information from the header or vCard data from incoming messages For more information see the Automatic VPIM Subscriber Directory Updates section on page 7 46 VPIM fax encoding is based on the TIFF F specification and the vCard format is based on the Internet adaptation of the Versit vCard specification Figure 7 3 shows a sample VPIM message Only a portion of the MIME encoding of
147. automatically when you create AMIS subscribers and are automatically updated if you change the Dial ID of a delivery location or the remote mailbox number Determining How AMIS Subscribers Appear in the Outlook Address Book Depending on your installation the users of the remote voice messaging system may already have Active Directory accounts and Exchange mailboxes on your local network that they use for e mail Therefore when AMIS subscriber accounts are created for them the Exchange address lists will contain duplicate listings the existing user account that is used for e mail and a new contact that is used only for voice mail Both listings are included in the Outlook address book This means that people may inadvertently send e mail messages to the contact which should be used only for addressing voice messages To discourage people from inadvertently sending e mail messages to AMIS subscribers you can prevent the associated contact from appearing in the Outlook address book Alternatively you can change how the display name for the contact appears in the Outlook address book so that subscribers can distinguish Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange xs OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi the contact from a user account In this way you can reduce the number of e mail messages inadvertently sent to contacts and simplify addressing for those who send voic
148. be configured so that most desired display name conventions can be maintained when VPIM subscribers are automatically created or modified When the CsVPIMConnector service receives a directory message indicating that an existing VPIM subscriber should be deleted it checks the reason code included in the message If the reason code indicates that the mailbox does not exist SMTP error code 5 1 1 the CsVPIMConnector service will delete the VPIM subscriber record All associated objects and properties including public and private distribution list membership will be deleted from the SQL Server database on the VPIM bridgehead server From the SQL Server database the change will be replicated so that the Active Directory contact is removed OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions If the VPIM bridgehead server is configured for failover automatic VPIM subscriber updates will not occur while the secondary server is active as the Cs VPIMConnector service will run only on the primary server However while the primary server is unavailable the Voice Connector continues to generate directory update messages which will be processed as soon as the primary server becomes active again Population of VPIM Subscriber Information Table 7 1 Subscriber Field Depending on a setting configured for each delivery location VPIM subscribe
149. becomes inactive they remain in the UAmis mailbox until the AMIS schedule becomes active again If messages are often left in the UAmis mailbox you may need to adjust the AMIS schedule or designate more voice ports for outgoing AMIS calls Access to the UAmis mailbox is also needed when troubleshooting outbound message delivery problems In order to use Microsoft Outlook to access the UAmis mailbox do the following To Add the UAmis Mailbox to a User Profile procedure to add the UAmis mailbox to the user profile of someone with administrative rights to Exchange Refer to the Outlook documentation for more information To Add the UAmis Mailbox to a User Profile Start Microsoft Outlook On the Tools menu click Services Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange M540 i OL 13844 01 Chapter5 AMIS Networking Troubleshooting W Step3 On the Services tab in the field The Following Information Services Are Set Up in This Profile click Microsoft Exchange Server Step4 Click Properties Step 5 On the Advanced tab click Add Step6 Inthe Add Mailbox box enter UAmis Step7 Click OK three times to dismiss the dialog boxes Moving the UAmis Mailbox For information on moving the UAmis mailbox see the UAmis Mailbox section in the Cisco Unity Data and Log Files chapter of the Maintenance Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_maintenance_g
150. bers in a Dialing Domain After expanding the addressing search scope to either the dialing domain or the global directory subscribers address messages to subscribers on other Cisco Unity servers the same way that they address messages to subscribers on the same Cisco Unity server either by extension or by spelling the name Dialing Domains Shield Against Overlapping Numbering Plans The two requirements for grouping Cisco Unity servers into a dialing domain are that the servers access the same global directory and are integrated with the same phone system However the minimum requirement for the basic messaging functionality provided by Digital Networking is that all of the Cisco Unity servers access the same global directory as Figure 2 1 illustrates Figure 2 1 Multiple Phone Systems But One Global Directory Global directory Dialing domain A y i l gt ey AZ Unity 1 gt i Networked M GE Unity 3 phone system Unity 2 Phone system 69418 I OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking Digital Networking Concepts and Definitions Subscribers on the Cisco Unity servers in the dialing domain can use the phone to send messages to and reply to messages from the subscribers on Unity 3 and vice versa However identified subscriber messaging is not available between the subscribers on Unity 3 and
151. box number of the recipient For more information see the How Cisco Unity Searches for a Matching Number section of the Primary Location Settings chapter Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 9 Primary Location Settings Primary Location Addressing Option Settings W of the Networking Guide for Cisco Unity Bridge The Networking Guide for Cisco Unity Bridge is available at http www cisco com en US products sw voicesw ps2237 products_feature_guides_list html For example a subscriber presses 3335678 on the phone to address a message Table 9 1 shows some of the possible matches Table 9 1 Some of the Possible Matches for the Number 3335678 Number Possible Match 3335678 Extension 3335678 3335678 Location dial ID 333 extension 5678 3335678 Location dial ID 3335 extension 678 To accommodate a variety of numbering plans Cisco Unity searches for a match in stages as the following sections describe 1 Search for a Distribution List or Subscriber Extension on the Local Server page 9 5 Search for a Subscriber Extension in the Dialing Domain and Then the Global Directory page 9 5 Search for a Location Dial ID and Subscriber Extension at the Matching Location page 9 6 e eS N Blind Addressing Search for a Delivery Location Dial ID page 9 7 Search for a Distribution List or Subscriber Extension on the Local Server Cisco Unity sea
152. bscribers On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane double click Global Subscriber Manager Expand the tree in the left pane so that the delivery location to be deleted is visible Right click the location and select Delete This Location In the warning dialog box click Yes All of the VPIM subscribers associated with the delivery location are deleted automatically when the location is deleted as are the underlying contacts Repeat Step 4 as needed to delete all of the VPIM locations Close Global Subscriber Manager and Tools Depot Uninstalling the Cisco Unity Voice Connector The uninstall procedure that you use depends on the Cisco Unity Voice Connector version in use To determine the version of an installed Voice Connector see the Determining the Voice Connector Version section on page 10 6 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ez OL 13844 01 Chapter 10 Upgrading and Uninstalling Networking Options Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Uninstalling the Cisco Unity Voice Connector W Do the procedure that applies to your installation e To Uninstall the Voice Connector for Exchange 2000 Cisco Unity 5 0 and Later Voice Connector 12 0 and Later page 10 5 e To Uninstall the Voice Connector for Exchang
153. can still address to a public distribution list created on another Cisco Unity server If the Include Locations in Searches setting is enabled then primary locations from networked Cisco Unity servers and delivery locations are included in the search If the subscriber selects a location from the list of names returned from the search the conversation prompts the subscriber to spell the name of the recipient at that location This allows subscribers to limit a search for a recipient to a specific location How Cisco Unity Searches for a Matching Number When subscribers address a message by entering a number the number could be e A private distribution list ID e A Cisco Unity subscriber an Internet subscriber or an external subscriber extension The external subscriber could be either an AMIS Bridge or VPIM subscriber e A Cisco Unity subscriber an Internet subscriber or an external subscriber alternate extension e A public distribution list extension e A primary location dial ID from a networked Cisco Unity server or a delivery location dial ID e A primary location dial ID from a networked Cisco Unity server and an extension of a Cisco Unity subscriber at that location e A delivery location dial ID and the extension of an external subscriber associated with the delivery location Additionally when Bridge delivery locations are defined Cisco Unity searches for a matching Bridge delivery location prefix and the remote mail
154. cause subscribers typically do not address messages to these lists Private Lists When creating private lists subscribers can add members from other locations if allowed by the Addressing Options settings for your default location The location addressing options allow you to control the search that Cisco Unity performs when a subscriber adds members to a private list and when a subscriber addresses a message For more information see the Primary Location Addressing Option Settings section on page 9 3 Consider notifying subscribers in the event that the following members are inadvertently removed from their lists e When you delete a delivery location blind addressees are removed from all private lists e When an external subscriber that is an AMIS Bridge or VPIM subscriber becomes a regular subscriber the external subscriber is removed from all private lists System Broadcast Messages System broadcast messages are recorded announcements that are sent to everyone in an organization or to particular location s within an organization System broadcast messages are played immediately after subscribers log on to Cisco Unity by phone even before they hear message counts for new and saved messages Subscribers must listen to each system broadcast message in its entirety before Cisco Unity allows them to hear new and saved messages or to change setup options They cannot fast forward or skip a system broadcast message System
155. ccount to edit settings the applicable Cisco Unity Administrator is launched Do the following procedure to use the Cisco Unity Administrator on your local Cisco Unity server to search for subscriber accounts on other Cisco Unity servers in the network To Search for Subscriber Accounts That Were Created on a Cisco Unity Server Other than Your Local Cisco Unity Server In the Cisco Unity Administrator go to any Subscribers gt Subscribers page Click the Find icon Indicate whether to search by alias extension first name or last name Enter the appropriate alias extension or name You also can enter to display a list of all subscribers or enter one or more characters or values followed by to narrow your search Check the Search All Cisco Unity Servers check box Click Find On the list of matches click the name of the subscriber to display the record If prompted enter the appropriate credentials to gain access to the Cisco Unity Administrator that you want to access Another instance of the Cisco Unity Administrator appears in a separate browser window This is the Cisco Unity Administrator website of the Cisco Unity server on which the subscriber account was created The subscriber profile page is displayed in the new browser window Using Global Subscriber Manager to Browse to Another Cisco Unity Administrator Step 1 Step 2 You can also use the Global Subscriber Manager GSM from Tools Depot to launch the Cisco Unity
156. ce messaging system Blind addressing Blind addressing allows Cisco Unity to send messages without having specific information about the recipients on the remote voice messaging system such as their names and mailbox numbers To address a message to someone on another voice messaging system subscribers enter the delivery location Dial ID and the remote mailbox number of the recipient See the VPIM Networking and Blind Addressing section on page 7 43 for more information VPIM subscribers With VPIM subscribers Cisco Unity has information about the remote users such as their names and extensions Subscribers address messages to VPIM subscribers the same way that they address messages to regular Cisco Unity subscribers by extension or by spelling the name of the recipient Note that spoken name confirmation is available when a recorded name exists for the VPIM subscriber See the VPIM Subscribers section on page 7 44 for more information Messaging Similarities and Limitations For the most part messaging between Cisco Unity subscribers and individuals on a VPIM compliant voice messaging system is the same as messaging among Cisco Unity subscribers For example Messages marked urgent when they are sent are marked urgent when they are retrieved by the recipient Messages marked private when they are sent are marked private when they are retrieved by the recipient Subscribers can send messages to Cisco Unity distribution li
157. ch Cisco Unity server displayed in the table Note that the pilot numbers that you enter are stored in the SQL Server database UnityDb on the Cisco Unity server Therefore if the system is using failover the pilot numbers will be replicated to the secondary server Check the Play Prompt During Cross Server Logon Transfer and Live Reply so That Callers Know Something Is Happening check box Although playing the Please wait prompt is optional we recommend that you check the check box because the cross server process can take several seconds before the destination Cisco Unity prompts subscribers to enter their passwords wy Note Itis particularly important for the Please wait prompt to be played when a subscriber calls from a phone number configured as a primary or alternate extension because the originating Cisco Unity server will not prompt for the subscriber ID If the Please wait prompt is not played the first prompt that the subscriber hears will be when the destination server prompts for a password which could take several seconds Click the Save icon Testing Cross Server Logon We recommend that you test cross server logon before allowing subscribers to use the feature For failover systems first test that the primary destination servers answer cross server calls Then manually fail over the destination servers to verify that the secondary server answers cross server calls If the destination servers are
158. ch directory handler See the Setting the Directory Handler Search Scope section on page 2 7 and the Setting the Automated Attendant Search Scope section on page 2 7 for details on how to set the search scopes Subscriber call transfer settings are not stored in the directory Because the directory is the means by which Cisco Unity servers share subscriber data Cisco Unity servers do not have access to the call transfer settings of subscribers on other Cisco Unity servers By default when calls are transferred from the automated attendant or a directory handler to subscribers who are not associated with the local server the transfers are automatically handled by the phone system release to switch rather than by Cisco Unity supervised transfer even if these subscribers are set up for supervised transfers Note the following limitations e The subscriber call screening call holding and announce features that are available with supervised transfers are not available on calls that have been transferred via release to switch e The call transfer setting that sends calls directly to the greeting of the called subscriber is not available This means that Cisco Unity cannot take messages for subscribers either regular Cisco Unity subscribers or AMIS Bridge Internet or VPIM subscribers who do not have phones on the phone system that Cisco Unity is integrated with On a release to switch transfer Cisco Unity dials the subscriber extens
159. co Unity Administrator page 2 21 Browsing to Another Cisco Unity Administrator from the Local Cisco Unity Administrator Step 1 Step 2 Step 3 The Cisco Unity Administrator on the local server provides links to the Cisco Unity Administrator of other servers To access the data of any object that was created on another Cisco Unity server you need to know the name of the server on which the object was created To Browse to Another Cisco Unity Administrator on a Networked Cisco Unity Server Near the bottom of the navigation bar on the left side of the Cisco Unity Administrator interface click Unity Servers The Server Chooser page appears From the list click the server that you want to access If prompted enter the appropriate credentials to gain access to the Cisco Unity Administrator that you want to access Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 220 1 OL 13844 01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Hi Another instance of the Cisco Unity Administrator appears in a separate browser window This is the Cisco Unity Administrator of the server that you selected Searching for Subscriber Accounts That Were Created on Another Cisco Unity Server Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Within the local Cisco Unity Administrator you can search for subscribers on other Cisco Unity servers and when you select a subscriber a
160. criber Profile pages after you have created the subscriber accounts To do so by using the Cisco Unity Bulk Import wizard or the Bulk Edit utility see the Help for each tool To do so in Active Directory Users and Computers click View gt Advanced Features to see the Exchange Advanced property page for a user and then check the Hide From Exchange Address Lists check box on the Exchange Advanced tab Modifying How Contacts Appear in the Outlook Address Book As an alternative to preventing a contact from appearing in the Outlook address book altogether you may want to alter the display name for the contact so that subscribers can distinguish the contact from the user account For example you could append Voice mail to the display name of each AMIS subscriber and the names would appear in the Outlook address book as follows Abade Alex Abade Alex Voice mail Bader Kelly Bader Kelly Voice mail Campbell Terry Campbell Terry Voice mail Cho Li Cho Li Voice mail In this way subscribers can easily determine which address is appropriate to use when they send voice messages to AMIS subscribers Additionally when subscribers use the Outlook address book to address a message to a contact they can be confident that the address is formatted correctly OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking Hi AMIS Concepts and Definitions Preve
161. ctory handler to the home Cisco Unity server of the called subscriber 1 A caller calls a Cisco Unity server on which an audio text application has been configured 2 The caller does one of the following Inacall handler such as the opening greeting enters the extension of a subscriber on another Cisco Unity server in the dialing domain or Ina directory handler spells the name of a subscriber on another Cisco Unity server in the dialing domain 3 The Cisco Unity server that is handling the call puts the caller on hold and calls the subscriber home Cisco Unity server 4 When the destination Cisco Unity server answers the originating Cisco Unity server sends a sequence of DTMF tones that identify the call as a cross server transfer 5 The destination server responds with a sequence of DTMF tones 6 The originating server hands off the call to the destination Cisco Unity server for processing At this point the behavior is as though the caller had directly called the automated attendant or directory handler on the destination Cisco Unity server When cross server transfers have been configured subscriber call transfer call screening call holding and announce features are available Prerequisites Enabling Cross Server Transfer e All of the Cisco Unity servers must be configured for Digital Networking as described in the Setting Up Digital Networking section on page 2 3 Networking Guide for Cisco Unity Releas
162. cts to be propagated to Cisco Unity Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pie OL 13844 01 Chapter 11 Migrating from SMTP Networking to VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Task List for Migrating from SMTP Networking to VPIM Networking W To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Prepare a subscriber template that will be used for creating the VPIM subscribers Disable virus scanning services and intrusion detection software on the bridgehead Cisco Unity server if applicable Otherwise the Cisco Unity Bulk Import wizard may run slowly See the Cisco Unity Bulk Import wizard Help for instructions On the bridgehead Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Cisco Unity Bulk Import Accept the default CSV File and click Next Specify where the log files should be saved and click Next On the Choose Subscriber Type dialog box click VPIM and click Next Click Next and proceed through the wizard When you get to the Select the CSV File dialog box use the CSV file that you modified in the To Modify the CSV File for Use with the Cisco Unity Bulk Import Wizard procedure on page 11 6 If the wizard reports any errors you can e Click OK to continue with the import and fix the errors later e F
163. d UM existing in the same Exchange organization or Active Directory forest as long as the VM subscribers access voice and fax messages only over the phone interface or with the separately licensed Cisco Personal Communications Assistant PCA For specific information about requirements and support see the Cisco Unity Networking Options Requirements document available at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html Licenses and License Pooling Digital Networking is enabled on every Cisco Unity server There are no additional licenses that you need to obtain to set up Digital Networking Though you do not need a license for Digital Networking you may want to add a licensed feature called license pooling License pooling allows Cisco Unity servers that are set up for Digital Networking to pool licenses for subscribers and for the Cisco Unity Inbox With license pooling if total utilization across all of the Cisco Unity servers does not exceed total licenses for the feature the Cisco Unity server is in compliance with licensing restrictions For example two Cisco Unity servers each have 500 licenses for subscribers with license pooling one of the servers can use 501 or more licenses as long as the total used by both servers does not exceed 1 000 For all licensed features other than subscriber licenses licensing is on a per machine basis Licensing information is stored with the primary location fo
164. d a message press 2 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P26 OL 13844 01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Hi e A subscriber places a phone call to another subscriber and then leaves a message When the subscriber has logged on to Cisco Unity Cisco Unity can identify the message as being from the subscriber regardless of which Cisco Unity server the message recipient is homed on In this case the phone system is not involved and the recipient phone does not ring Instead the message is sent via Digital Networking Addressing Search Scopes In addition to the automated attendant and directory handler search scopes mentioned above a dialing domain provides a means to set the scope for searches that Cisco Unity performs in the following cases e When a subscriber addresses a message e When members are being added to a public or private distribution list By default the addressing search scope used for the above searches is set to search only among subscribers on the local Cisco Unity server You must expand the addressing search scope on each Cisco Unity server to either the dialing domain or the global directory to enable messaging between subscribers on different Cisco Unity servers See the Setting the Addressing Search Scope section on page 2 6 for information on how to expand the Addressing search scope Addressing Options for Subscri
165. d import errors continue with the following To Correct Errors That Occurred When Importing Delivery Location Data from a CSV File procedure To Correct Errors That Occurred When Importing Delivery Location Data from a CSV File Browse to the directory location of the output file that you specified during the import The default location and file name is based on the input file For example if the input file is C Temp AMIS_Locations csv the default output file will be C Temp AMIS_Locations out csv This file contains all of the records that were not imported Use a text editor to open the output file Correct any records in the output file by using the error information listed in the Results column of the file When you have finished editing the output file save it as a CSV file with a new name Run the Cisco Unity Bulk Import wizard again with the new CSV file Repeat this procedure until all delivery locations are created without error Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard If you want to use the Cisco Unity Bulk Import wizard to make modifications to existing delivery locations you will need to create a CSV file for the modifications We recommend that you run the Cisco Unity Bulk Import wizard to export your existing delivery location data to a CSV file and then edit the CSV file to use for the modification Note that the DTIMF_ACCESS_ID column is used as the primary key to find
166. d is longer than 40 digits Identified Subscriber Messaging Identified subscriber messaging ISM affects what subscribers hear when they call other subscribers from their primary or alternate extensions and are forwarded to the greetings of the subscribers they call If they then leave a message ISM affects what the called subscriber hears and can do when listening to the message When ISM is enabled Cisco Unity recognizes that the calling extension is associated with a subscriber and accordingly plays the internal greeting of the called subscriber Additionally when the called subscriber later listens to the message Cisco Unity plays the recorded voice name of the subscriber who left the message and allows the called subscriber to record a reply When a call to a Cisco Unity subscriber is forwarded to the subscriber greeting and ISM is enabled Cisco Unity compares the calling number ANI or caller ID to the primary and alternate extensions of subscribers If a match is found Cisco Unity identifies the caller as a subscriber When Cisco Unity compares the calling number to extensions by default only regular Cisco Unity subscribers on the local system are included in the comparison ISM can be expanded to include all Cisco Unity subscribers throughout a dialing domain You can enable ISM for AMIS Bridge and VPIM subscribers collectively referred to as external subscribers so that Cisco Unity will include them when comparing c
167. ddress messages to users on remote systems but as incoming messages and replies to outgoing messages are received from those users the directory of VPIM subscribers will be populated based on the vCard or header information in those messages Alternatively you can use a combination of pre populated VPIM subscribers and automatic updates to avoid the need to use blind addressing and to keep the VPIM subscriber directory updated when changes occur to active users on the remote system You can create VPIM subscriber accounts by using the Cisco Unity Bulk Import wizard or the Cisco Unity Administrator See the following sections e Before Creating Subscriber Accounts page 7 22 e Using the Cisco Unity Bulk Import Wizard to Create Multiple Subscriber Accounts page 7 24 e Using the Cisco Unity Administrator to Create VPIM Subscriber Accounts page 7 27 e After Creating Subscriber Accounts page 7 27 Before Creating Subscriber Accounts Step 1 This section lists in order the issues that you must consider before creating VPIM subscribers VPIM subscribers can be created only on a Cisco Unity Bridgehead server Do the following tasks on the Cisco Unity Bridgehead server where you will be adding the VPIM subscribers 1 Cisco Unity Configuration and Permissions If you are unsure whether the account that you are using has sufficient rights and permissions to create subscribers or whether Cisco Unity is properly configured to work with your messa
168. der i considered the first name Last Name e N property Family Name e Text name contained in the If the last name is derived from a or e Text name contained in the FN formatted name property From address For example if the From address contains Terry Bader lt 8882233 remotevoicemailsystem com gt the text name used as the source of the last name would be Terry Bader single text name field from the FN property of a vCard or the From address of the message header the setting When the Text Name Has No Comma can be applied to determine which part of the text name field is considered the last name Display Name e N property Given Name and Family Name or e FN property e Text name contained in the From address For example if the From address contains Terry Bader lt 8882233 remotevoicemailsystem com gt the text name used as the source of the display name would be Terry Bader The display name is derived from the appropriate source field according to the rule specified in the Mapping Text Names setting If the N property of the vCard is used and Mapping Text Names set is set to Directly to VPIM Subscriber Display Names the display name will be set to Family Name Given Name this corresponds to Last Name First Name Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter7 VPIM Networking VPIM Concepts
169. dure e Ifthe server does not contain a dual NIC or if the server contains a dual NIC that is not configured for fault tolerance on the Windows Start menu click Programs gt Accessories gt Command Prompt In the Command Prompt window enter ipconfig all and press Enter Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P24 E OL 13844 01 Chapter 2 Digital Networking Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedures for Setting Up Cisco Unity to Use Digital Networking i Write down the value of Physical Address excluding the hyphens or save it to a file that you can access during online registration For example if the physical address is 00 A1 B2 C3 D4 E5 record 00A1B2C3D4E5 If the server contains more than one NIC one value will appear for each NIC Write down the value for the NIC that you will use to connect the Cisco Unity server to the network Close the Command Prompt window To Register and Obtain the License Files Browse to the registration website at http www cisco com go license URL is case sensitive You must be a registered user on Cisco com to obtain license files Enter the PAK or software serial number and click Submit Follow the on screen prompts Shortly after registration you will receive an e mail with the Cisco Unity license files If license files are lost it can take up to one busines
170. e the following e After enabling ISM for external subscribers Cisco Unity must be restarted e If multiple Cisco Unity servers are networked via Digital Networking ISM functionality can be made available only on the Cisco Unity servers that are in the same dialing domain as the bridgehead server e You must enable ISM for external subscribers for each Cisco Unity server on which the functionality is desired e Ifasingle Cisco Unity server is in use the Cisco Unity server must be a member of a dialing domain for this functionality to be used Note the difference between leaving a messaging and sending a message When a person on the remote voice messaging system with a corresponding external subscriber account records and sends a message to a Cisco Unity subscriber as opposed to calling and leaving a message Cisco Unity identifies the message as being from the corresponding external subscriber The phone system provides the calling number to Cisco Unity The number of digits included in the calling number is configurable in most phone systems For Cisco Unity to find a matching subscriber extension the phone system must be configured to provide the applicable number of digits in the calling number You may also need to add alternate extensions to the subscriber accounts to match the calling number Additionally there may be other phone system specific issues that prevent Cisco Unity from matching the calling number to a subscriber extens
171. e 2000 Cisco Unity 4 x Voice Connector 10 0 Through 11 0 3 page 10 5 e To Uninstall the Voice Connector for Exchange 5 5 Cisco Unity 4 x Voice Connector 10 0 Through 11 0 3 page 10 6 To Uninstall the Voice Connector for Exchange 2000 Cisco Unity 5 0 and Later Voice Connector 12 0 and Later Log on to the Exchange server on which the Voice Connector is installed On the Windows Start menu click Settings gt Control Panel gt Add Remove Programs Click the Voice Connector component to uninstall e Exchange 2000 Voice Connector e Cisco Unity Transport Event Sink e Cisco Unity Secure Messaging Service Follow the on screen prompts to uninstall the component Repeat Step 3 and Step 4 for each additional component to uninstall If you did not uninstall the Exchange 2000 Voice Connector skip to Step 12 On the Windows Start menu click Programs gt Microsoft Exchange gt System Manager Expand Servers lt Server name gt lt Storage group gt Mailbox Store Mailboxes for the server on which the Voice Connector was installed The mailbox for the Voice Connector is named AvExchangeI VC_ lt Servername gt or Exchange 2000 Voice Connector lt Servername gt Right click Mailboxes in the left pane and click Run Cleanup Agent After the Cleanup Agent has run right click each Voice Connector mailbox marked with the red X icon and click Purge Click Yes in the warning dialog box Close the Exchange System Manager Close Add
172. e 5 x With Microsoft Exchange EN OL 13844 01 Chapter3 Cross Server Logon Transfers and Live Reply Cross Server Transfer from the Automated Attendant and Directory Handlers W e The cross server features are supported for integrations with Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager integrations with phone systems through PIMG TIMG units and or integrations with Cisco SIP Proxy Server CSPS Integrations with phone systems through voice cards are not supported See the Phone System Considerations for Cross Server Features section on page 3 2 for more information Task List Enabling Cross Server Transfer Use the following task list to enable cross server transfer The cross references take you to detailed procedures 1 Verify that all of the networked Cisco Unity servers are configured to be in the same dialing domain as described in the Customizing the Primary Location section on page 2 6 2 Verify that the directory handler and automated attendant search scopes have been set to the dialing domain as described in the Setting the Addressing Directory Handler and Automated Attendant Search Scopes section on page 2 6 3 On the destination Cisco Unity servers verify that the Cisco Unity call routing rules are set to route calls to the Opening Greeting call handler This is the default setting when Cisco Unity is initially installed See the Verifying That Ca
173. e AD Location in Which Automatically Created VPIM Subscribers Are Created Optional page 7 31 Before Configuring VPIM Subscriber Creation Settings Before configuring the VPIM delivery location subscriber creation settings consider the following If an incoming VPIM message or NDR does not contain a vCard and the delivery location is configured to use the vCard as the source of directory update information no update will be made If you have pre populated VPIM subscribers with specific display names that should not be changed but want to allow automatic modification of other fields in the subscriber record you may choose to keep the Allow VPIM Subscriber Display Name Updates check box unchecked In this case the first name last name and spoken name of a subscriber may be modified during an automatic update This may result in a mismatch if the spoken name is updated and the display name is not When the Allow VPIM Subscribers Without Recorded Voice Names check box is unchecked new VPIM subscribers will not be created for incoming messages that do not contain an Originator Spoken Name attachment In addition if automatic modification of VPIM subscribers is enabled and if the sender of an incoming message matches an existing VPIM subscriber the VPIM subscriber will be deleted if the attachment is not present in the message When the Allow VPIM Subscribers Without Recorded Voice Names check box is checked and automatic modification of V
174. e Cisco Unity server On a release to switch transfer Cisco Unity dials the call transfer number configured for the VPIM subscriber and hangs up leaving the phone system to handle the call Note the following limitations with release to switch transfers e The VPIM subscriber call screening call holding and announce features are ignored e The call transfer setting No Send Directly to Subscriber s Greeting is ignored Cisco Unity dials the VPIM subscriber extension and hangs up If the subscriber extension is a valid extension on the phone system that Cisco Unity is integrated with then the subscriber phone rings If the subscriber extension is not a valid phone extension what happens to the call after that depends on the phone system and how it is configured If you do not configure the phone system to handle calls to the subscriber extensions the caller may be disconnected Note the following e Live reply to VPIM subscribers is enabled automatically and cannot be disabled e Live replies to VPIM subscribers with accounts on other Cisco Unity servers do not use the cross server live reply functionality that can be used to live reply to Cisco Unity subscribers with accounts on other Cisco Unity servers However for live reply to be offered when a Cisco Unity subscriber replies to a message from a VPIM subscriber with a subscriber account on another Cisco Unity server the servers must be in the same dialing domain OL 13844 01
175. e Inbound Search Scope page 7 62 e Running the Voice Connector Setup Program in Another Language page 7 63 Call Transfer Settings and VPIM Subscribers In installations with multiple Cisco Unity servers networked via Digital Networking the number that Cisco Unity uses for call transfers to a subscriber is the only number replicated among the Cisco Unity servers none of the other settings on the Subscriber gt Call Transfer page in the Cisco Unity Administrator are replicated For example in Figure 7 4 call transfers are set to ring the subscriber at the number 9 5551212 The only call transfer setting that is replicated to other Cisco Unity servers is the call transfer number 9 5551212 If the setting was Yes ring subscriber s extension instead the number 3047 would be replicated Figure 7 4 Only the Call Transfer Number Is Replicated Kelly Bader GIROONCP CE 1 Call Transfer Transfer incoming calls to subscriber s phone C No send directly to subscriber s greeting C Yes ring subscriber s extension 3047 Yes ring subscriber at this number 9 5551212 Transfer type Release to switch Supervise transfer Rings to wait for le a 114774 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 EN Chapter7 VPIM Networking W Notable Behavior When the call transfer setting is set to No send directly to subscriber s greeting the call transfer numbe
176. e a mailbox ID to forward messages to a distribution list Outbound messages from Cisco Unity can be addressed to a Cisco Unity public or private distribution list that includes VPIM subscribers Private distribution lists can include blind addresses Incoming VPIM messages are delivered to subscriber mailboxes only and cannot be delivered to Cisco Unity public distribution lists However you may be able to set up a Cisco Unity subscriber account whose sole purpose is to forward messages to a Cisco Unity public distribution list See your Microsoft Exchange and Outlook documentation for more information Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Networking in Cisco Unity Chapter1 Networking in Cisco Unity Table 1 13 Mailbox ID Translation Comparison of AMIS Bridge and VPIM Networking W AMIS Bridge VPIM Not available Prefixes can be defined so that Cisco Unity subscribers can address messages to Octel subscribers by entering a network address consistent with phone network dial plans All Cisco Unity subscribers are mapped to a configurable mailbox and serial number value for use when communicating with Octel servers This allows any Cisco Unity subscriber to represent mailbox X at node serial number Y within the Octel network independent of the Cisco Unity numbering plan Additional digits can be automatically added to the beg
177. e been set up for Digital Networking verify the following settings Verify that the addressing search scope is set to either the dialing domain or the global directory on all of the networked servers so that Cisco Unity subscribers no matter which server they are associated with can address messages to AMIS delivery locations and or AMIS subscribers See the Setting the Addressing Search Scope section on page 2 6 for details If you want outside callers to be able to reach AMIS subscribers from the automated attendant for example from the opening greeting or directory assistance Verify that the Cisco Unity server s on which the AMIS subscribers will be created are in the same dialing domain as the Cisco Unity server that outside callers call into See the Customizing the Primary Location section on page 5 12 for details on creating the dialing domain and the Dialing Domains section on page 2 15 for background information Verify that the automated attendant and directory handler s search scopes are set to the dialing domain scope See the Setting the Directory Handler Search Scope section on page 2 7 and the Setting the Automated Attendant Search Scope section on page 2 7 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter5 AMIS Networking Setting Up Cisco Unity to Use AMIS W Considerations for Deploying AMIS with Cisco Unified Communications M
178. e generated from the text names that Cisco Unity receives in incoming messages from senders on each remote messaging system Preventing Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant In the transition from a legacy voice messaging system to Cisco Unity your organization may choose to migrate users to Cisco Unity in phases As a result Cisco Unity will likely support both regular subscribers and external subscribers Bridge AMIS or VPIM contacts as applicable at the same time Regular subscribers can send messages to external subscribers and even add them to their private distribution lists during the transition However once external subscribers are converted into regular Cisco Unity subscribers they are automatically removed from all private lists without notifying private list owners When this occurs subscribers may continue to send messages to their private lists without realizing that some of their intended recipients no longer receive them When convenient and practical Cisco Unity Administrators should notify subscribers when external subscribers are converted to regular subscribers notifying subscribers that they should re add the newly migrated subscribers to existing private lists as applicable During the migration phase you may also OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Co
179. e messages to AMIS subscribers at the same time If you prefer that the associated contacts for subscribers do not appear in the Outlook address book at all see the Preventing Contacts From Appearing in the Outlook Address Book section on page 5 35 Alternatively if you want to alter how contacts appear in the Outlook address book see the Modifying How Contacts Appear in the Outlook Address Book section on page 5 35 Preventing Contacts From Appearing in the Outlook Address Book Either before or after you create AMIS subscriber accounts you can prevent the associated contact from appearing in the Outlook address book by hiding the contacts from Exchange address lists When you do so Exchange will still deliver e mail messages that are addressed to an existing user account if one exists and to the contact However the number of e mail messages that are sent to the contact may be reduced because subscribers cannot inadvertently pick the contact from the Outlook address book when addressing messages to them To prevent subscribers from appearing in Outlook address books you can use the Cisco Unity Administrator the Cisco Unity Bulk Import wizard Bulk Edit or Active Directory Users and Computers To do so in the Cisco Unity Administrator uncheck the Show Subscriber In E Mail Server Address Book check box on the Profile page for the subscriber template that you plan to use when creating AMIS subscribers or on individual subs
180. e messaging system who has a corresponding VPIM subscriber account calls a Cisco Unity subscriber and leaves a message by default Cisco Unity will not identify the message as being from the VPIM subscriber For Cisco Unity to identify callers whose calling number matches the extension or alternate extension of a VPIM subscriber identified subscriber messaging ISM must be extended to include VPIM subscribers See the following sections as applicable to your installation Installation with Multiple Cisco Unity Servers Networked via Digital Networking page 7 34 Single Server Installations page 7 34 Setting Permissions on Active Directory Containers Used for Importing Subscribers page 7 35 Enabling Identified Subscriber Messaging page 7 35 Extending Identified Subscriber Messaging page 7 36 Installation with Multiple Cisco Unity Servers Networked via Digital Networking In installations with multiple Cisco Unity servers networked via Digital Networking enabling ISM to include VPIM subscribers requires the following 1 The Cisco Unity servers must be connected to the same phone system or phone system network as described in the Dialing Domains section on page 2 15 The servers must be configured to be in the same dialing domain as described in the Customizing the Primary Location section on page 7 18 The automated attendant search scope on each server must be set to the dialing domain as described in the Setting the Aut
181. e messaging systems to exchange voice text and fax messages over the Internet or any TCP IP network VPIM is based on SMTP and the Multi Purpose Internet Mail Extension MIME protocol VPIM Networking can be used for messaging between Cisco Unity servers that access different directories between Cisco Unity and Cisco Unity Express and between Cisco Unity with Exchange and Cisco Unity with Domino systems Message Addressing Options With AMIS Bridge and VPIM Networking you can set up different addressing options as follows e Blind Addressing With blind addressing Cisco Unity has the information it needs to send messages to the remote voice messaging system even though the recipient mailbox number text name and recorded name are not in the directory e External Subscribers You create AMIS Bridge and or VPIM subscribers on the local Cisco Unity server to correspond to subscribers on the remote voice messaging system These external subscribers also referred to as proxy users or remote subscribers can have local extensions recorded voice names and greetings and can be listed in the directory However they do not have mailboxes in the local Exchange network Messages are addressed to an external subscriber as they are to a regular subscriber but the messages are sent to the applicable mailbox on the remote voice messaging system External subscribers have corresponding Active Directory contacts Netw
182. e networked Cisco Unity servers are configured to be in the same dialing domain as described in the Customizing the Primary Location section on page 2 6 On the destination Cisco Unity servers verify that the Cisco Unity call routing rules are set to route calls to the Opening Greeting call handler This is the default when Cisco Unity is initially installed See the Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting section on page 3 6 On the Cisco Unity server that you have designated to handle cross server logons the server that subscribers will be calling enable cross server logon and enter the pilot numbers of the destination Cisco Unity servers See the Enabling Cross Server Logon and Entering the Pilot Numbers of Destination Cisco Unity Servers section on page 3 7 Test the cross server logon functionality See the Testing Cross Server Logon section on page 3 7 Note Subsequently if a new Cisco Unity server is added to the dialing domain you will have to add the pilot number of the new server to the Network gt Dialing Domain Options page Procedures Enabling Cross Server Logon Verifying That Call Routing Rules Are Set to Route Calls to the Opening Greeting Step 1 Do the following procedure on each of the destination servers For failover systems do the procedure on both the primary and secondary servers To Verify That Call Routing Rules Are Set to Route Cal
183. e recipient name and to get voice name confirmation when addressing a message to someone on another node Bridge subscriber A representation in Cisco Unity of subscribers on an Avaya Octel messaging system Bridge subscribers are created in Cisco Unity to enable Cisco Unity subscribers to find them in the directory and send messages as they would to any other subscriber Bridge subscribers are associated with a delivery location and are stored as contacts in Active Directory Mailbox greetings and voice names can be individually recorded for each Bridge subscriber Messages that are sent to a Bridge subscriber are sent through the Cisco Unity Bridge server to the applicable mailbox on the Octel system Bridge subscribers do not have messages stored locally Their messages are stored on the Octel messaging system Bridge subscribers are automatically created when the Bridge creates usage based directory entries for Octel users in support of NameNet You can also create Bridge subscribers manually in Cisco Unity or create permanent directory entries on the Bridge server which results in the automatic creation of Bridge subscribers Bridge subscribers that are automatically created are referred to auto created Bridge subscribers bridgehead server A Cisco Unity networking term In installations with multiple Cisco Unity servers networked together only one Cisco Unity server in the network needs to be configured for AMIS Bridge or VPIM networki
184. e remote server attempt to start a telnet session Enter telnet lt DomainName gt 25 where lt DomainName gt is the domain name that you decided on in the Determining the Domain Name section on page 7 5 If there is a response on the remote server enter ehlo lt RemoteDomainName gt where lt RemoteDomainName gt is the domain name of the remote voice messaging server If either of the telnet tests in Step 5 or Step 6 fails there is a basic SMTP connectivity problem that must be resolved before proceeding with the VPIM Networking setup With Cisco Unity the processing of VPIM messages will occur on the Exchange servers on which the Voice Connector and the VPIM Transport Event Sink will be installed If the Transport Event Sink will not be installed on the server that handles incoming and outgoing SMTP messages and or if the Voice Connector and the Transport Event Sink will be installed on separate Exchange servers review your Exchange settings to verify e That the server that handles incoming SMTP messages is able to route messages to the Exchange server on which the Transport Event Sink will be installed e That the server on which the Transport Event Sink will be installed is able to route messages to the server on which the Voice Connector will be installed if they will be installed on separate servers OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking
185. e remote subscriber the sender will receive the NDR but will not have updated VPIM subscriber information to use in readdressing the message In this case the sender would need to use blind addressing to address further messages to the recipient until an incoming message is received from the recipient which will result in the creation of a new VPIM subscriber account CsVPIMConnector Logging Both micro and macro traces are available for the CsVPIMConnector service If detailed logging is required for troubleshooting purposes these traces can be enabled and collected using the Cisco Unity Diagnostic tool UDT Otherwise the CsVPIMConnector logs summary information by default for each directory message that it processes This information is logged to a data file named data_CsVPIMConnector_ lt date gt _ lt time gt txt in the Cisco Unity trace logs directory The default location of the trace logs is the CommServer Logs directory The data is written to the file in comma separated format Table 7 2 describes the fields in the order that they are written to the data file Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 750 i OL 13844 01 Chapter 7 VPIM Networking Table 7 2 Field VPIM Concepts and Definitions CsVPIMConnector Data Log File Columns Contents UTC Time Stamp Time the directory message was processed in Coordinated Universal Time UTC Logging Process Name AvRepMgr_MC
186. e scope of the search is dictated by the Subscriber Searches Limit Searches To setting If a match is found at any scope level the search stops and does not continue to the next scope level When a match is found the conversation will confirm the match if configured to do so For example the conversation could play For Kelly Bader at extension 3037 at Chicago press pound Assuming that the minimum length for dial IDs is set to the default three digits at each scope level Cisco Unity first searches for a location dial ID that matches the first three digits entered by the subscriber If a match is found Cisco Unity searches subscribers associated with the location for an extension that matches the remaining digits in the entered number Cisco Unity continues the search by looking for a location with a dial ID that matches the first four digits entered by the subscriber If a match is found Cisco Unity searches subscribers associated with the location for an extension that matches the remaining digits in the number The search for a matching location and extension continues in this manner Note that the search is for the primary extension of the subscriber alternate extensions are not included in the search For example a subscriber addresses a message to 3335678 Cisco Unity searches for a location with the dial ID 333 If a match is found Cisco Unity searches for a subscriber at that location who has extension 5678 Next regardless of w
187. eate subscriber accounts Alternatively the Cisco Unity Bulk Import wizard allows you to use a CSV file to create subscriber accounts with existing Active Directory contact data If you choose to create subscriber accounts with existing contact data note that the e mail addresses for the imported contacts are overwritten with extension addresses used for addressing voice messages to the remote voice messaging systems Thus the imported objects can no longer be used for outbound message addressing to remote e mail addresses Use the following To Prepare a CSV File for Creating AMIS Subscriber Accounts procedure to prepare your CSV file Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange u OL 13844 01 Chapter5 AMIS Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Procedures for Setting Up Cisco Unity to Use AMIS W To learn more about preparing a CSV file for use with the Cisco Unity Bulk Import wizard including information on the required and optional column headers for your CSV file see the Cisco Unity Bulk Import wizard Help To Prepare a CSV File for Creating AMIS Subscriber Accounts Save the data that you will use to create Cisco Unity accounts as a CSV file As a best practice do not include more than 7 500 records in a single CSV file as you may encounter unexpected results when the Cisco Unity Bulk Import wizard imports the data Copy the CSV file to the C
188. ected to the Internet Messages are sent over the Internet or any TCP IP network via the Simple Mail Transfer Protocol SMTP The recipient receives a voice message as an e mail with a WAV attachment In this chapter you will find procedures for creating Internet subscriber accounts followed by detailed discussions of the concepts and terminology you need to understand Prerequisites for Setting Up Internet Subscriber Accounts Before creating the Internet subscriber accounts verify that the following prerequisites have been met e Cisco Unity is already installed on the server s and they are connected to the network as applicable for your installation e The Exchange servers have been configured as applicable for your installation such that Cisco Unity subscribers can send e mail to the people who will have Internet subscriber accounts Cisco Unity hands off messages to Exchange for delivery therefore if e mail is successfully delivered there should not be a problem with the delivery of voice messages e If you will be creating Trusted Internet subscribers you must first configure at least one Trusted Internet Location and install the Voice Connector for Exchange 2000 for Trusted Internet Locations In installations with multiple Cisco Unity servers networked together via Digital Networking Internet subscriber accounts can be created on any Cisco Unity server After the Cisco Unity servers have been set up for Digital Networking as d
189. ector installing 4 5 OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange W index Trusted Internet subscribers concepts 4 11 issues in creating 4 4 U uninstalling AMIS Networking 10 2 Voice Connector 10 4 VPIM Networking 10 3 upgrading AMIS Networking 10 1 Digital Networking 10 1 VPIM Networking 10 2 V Voice Connector overview 1 4 uninstalling 10 4 VPIM Networking Active Directory schema extending 7 8 address formats 7 39 audio format considerations 7 58 conversion settings 8 3 blind addressing 7 43 connectivity with remote voice messaging system verifying 7 6 CsVPIMConnector logging 7 50 delivery locations creating 7 18 design decisions 7 4 domain name determining 7 5 requirements 7 5 extension addresses 7 54 identified subscriber messaging about 7 52 enabling 7 35 extending to include VPIM subscribers 7 36 inbound message delivery 7 62 inbound search scope 7 62 IP address changing 7 60 live reply 7 53 locations 7 40 maintenance 7 59 message addressing options 7 42 message parts 7 38 messaging between Cisco Unity servers in different directories 8 1 with Cisco Unity Express 8 6 name resolution 7 5 networked Cisco Unity servers issues 7 57 overview 7 37 phone prefixes 7 58 prerequisites 7 2 primary location customizing 7 18 recipient policies creating 7 9 verifying 7 9 system broadcast messages networked 8 7 task list 7 3 Tran
190. ed this server to a dialing domain If not enter the dialing domain name or select it from the available list The list contains dialing domain names that are already configured on at least one other Cisco Unity server in the network Note that the dialing domain name is case sensitive and must be entered exactly the same on all of the servers To ensure that all servers are correctly added to the same dialing domain enter the dialing domain name on one Cisco Unity server and wait for the name to replicate to the other Cisco Unity servers By doing so you also confirm that replication is working correctly among the servers The time that it takes for the primary location data from other Cisco Unity servers to be reflected on the local server depends on your network configuration and replication schedule Enter the numbers for the Node ID which is transmitted by Cisco Unity to identify itself to other voice messaging systems during outgoing AMIS calls The Country Code and Area Code fields can be left blank however the Phone Number field is mandatory Click the Save icon Creating AMIS Delivery Locations Create an AMIS delivery location on the bridgehead Cisco Unity server for each remote voice messaging system to which subscribers will send messages If Cisco Unity will be messaging with a large number of voice messaging systems you may prefer to configure only a few delivery locations at this time and proceed with the rest of the setup Aft
191. ed to network dissimilar systems This is an Internet protocol that has become the global standard for communications Whereas the IP protocol deals only with packets TCP enables two hosts to establish a connection and exchange streams of data TCP guarantees delivery of data and also guarantees that packets will be delivered in the same order in which they were sent Every client and server in a TCP IP network requires an IP address that is either permanently assigned or dynamically assigned at startup E Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Glossary W transport event sink A transport event sink is code that is activated through a defined trigger such as the receipt of a new message When the Voice Connector is installed it registers a transport event sink with the Windows SMTP server Transport events occur when messages flow through the SMTP core transport system The transport event sink is registered by the Voice Connector and monitors all incoming messages Messages that have the content type Multipart Voice Message and that are addressed to the SMTP domain defined during the Voice Connector installation are readdressed to the Voice Connector by the transport event sink The transport event sink ensures that incoming VPIM messages are routed to the Voice Connector for processing Trusted Internet Trusted Internet subscribers are Internet subscribers that are trusted with decrypted secu
192. ed with an Active Directory contact When you delete AMIS subscribers in the Cisco Unity Administrator by deleting the subscriber accounts individually the underlying directory objects are automatically deleted To delete all of the AMIS subscribers that are associated with a delivery location the underlying contacts for those subscribers and the delivery location itself use the Global Subscriber Manager available in Tools Depot Note that when you delete an AMIS delivery location blind addressees are also removed from all private lists Consider notifying subscribers of these potential changes to their private lists Extension Addresses When you create an AMIS subscriber Cisco Unity automatically generates an e mail address in the following format AMIS lt Location Dial ID gt _ lt Remote Mailbox gt This special e mail address is referred to as an extension address or a remote address The extension address is a combination of the delivery location Dial ID with which the AMIS subscriber is associated and the Remote Mailbox Number of the AMIS subscriber Each contact in Active Directory that corresponds to an AMIS subscriber contains an extension address When subscribers use the phone to address messages to an AMIS subscriber they dial an extension Cisco Unity recognizes the recipient as an AMIS subscriber and retrieves the extension address from the SQL Server database on the Cisco Unity server Extension addresses are generated
193. ee the To Delete the Internet Subscribers and Associated Contacts procedure on page 11 6 6 Create VPIM subscribers by using the Cisco Unity Bulk Import wizard with the modified CSV file See the To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard procedure on page 11 7 To Record SMTP Delivery Location Data and Then Delete the Delivery Location In the Cisco Unity Administrator go to the Network gt Delivery Locations gt Profile page Click the Find icon to search for and display an SMTP delivery location Make note of the Display Name Dial ID and Domain Name on the Delivery Location Profile page Click the Delete icon to delete the SMTP delivery location Repeat Step 2 through Step 4 for each SMTP delivery location To Create VPIM Delivery Locations Add the VPIM delivery locations by using the Display Names Dial IDs and Domain Names that you had made note of in Step 3 of the previous To Record SMTP Delivery Location Data and Then Delete the Delivery Location procedure In the Cisco Unity Administrator go to the Network gt Delivery Locations gt Profile page Click the Add icon Enter the Display Name and Dial ID for the location Select VPIM as the Destination Type for the location Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pits OL 13844 01 Chapter 11 Migrating from SMTP Networking to VPIM Networking Step 5 Step 6 Step7 Step 8
194. ees are removed from all private lists e When a VPIM subscriber becomes a regular subscriber the VPIM subscriber is removed from all private lists Considerations for Digitally Networked Cisco Unity Servers A small subset of subscriber and distribution list data is stored in Active Directory as is most location data In organizations with multiple Cisco Unity servers networked together such that they access a common directory the Cisco Unity specific data replicates to all Cisco Unity servers in the network Therefore all Cisco Unity servers on the network have the information that subscribers need to address messages to users at a VPIM location Because of directory replication VPIM delivery locations and VPIM subscribers need to be created only on one Cisco Unity server in the network If allowed by the primary location addressing options on each server all subscribers no matter which Cisco Unity server they are associated with can send messages to a VPIM delivery location or to a VPIM subscriber created on another server The Cisco Unity server configured for VPIM acts as the VPIM bridgehead server for the other Cisco Unity servers in the network OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Phone Prefixes Each VPIM delivery location provides the following prefixes which are used to accommodate various numberi
195. egular subscribers but the messages are sent via VPIM to the applicable mailbox on the remote voice messaging system VPIM subscribers can be included in Cisco Unity public distribution lists and outside callers can leave them messages if they are listed in the Cisco Unity phone directory Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pele E OL 13844 01 Glossary W Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 E GLO Glossary Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange cu OL 13844 01 Glossary W Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 E L11 Glossary Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ca OL 13844 01 Glossary W Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 E GLi3 Glossary Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange caou OL 13844 01 Glossary W Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 E Glis Glossary Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange caou OL 13844 01 INDEX A schedules about 5 26 Active Directory setting 5 12 permissions setting 2 8 task list 5 3 schema extending for VPIM Networking 7 8 troubleshooting 5 41 schema exten
196. elp To Prepare a CSV File for Creating VPIM Delivery Locations Create a CSV file in a spreadsheet application or another applicable application on the Cisco Unity server or in a directory that you can browse to from the server Enter the required column headers in the first row Column headers must be in uppercase separated by commas and spelled as indicated below DTMF_ACCESS_ID DISPLAY_NAME SMTP_DOMAIN_NAME If desired add optional column headers to the first row Be sure to separate the column headers with commas Add the data for the delivery locations in the subsequent rows When finished e Confirm that each row contains the applicable data corresponding to each column header e Confirm that the data is separated by commas and that no tabs spaces or semicolons separate the data in the file e If any data includes a space quotes or commas contain it within quotes e Note that every row does not have to contain data in the optional columns Save the file as a CSV file Continue with the following To Create VPIM Delivery Locations by Using the Cisco Unity Bulk Import Wizard procedure Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange e720 E OL 13844 01 Chapter 7 VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedures for Setting Up Cisco Un
197. em in the directory and send messages to them as they would with any other subscriber See the AMIS Subscribers section on page 5 31 for more information Message Addressing Limitations Subscribers can use the Cisco Unity phone conversation also known as the telephone user interface or TUI Cisco Unity ViewMail for Microsoft Outlook or the Cisco Unity Inbox to reply to and forward AMIS messages just as they do with regular voice messages However when sending or retrieving AMIS messages subscribers will encounter the following limitations e AMIS messages that are marked urgent when they are sent are not marked urgent when they are retrieved by the recipient e AMIS messages that are marked private when they are sent are not marked private when they are retrieved by the recipient e Requests for return receipts on AMIS messages are not honored e E mail messages cannot be sent to AMIS recipients even though ViewMail allows subscribers to address them Instead of being delivered e mail messages that are sent to AMIS recipients are returned to the sender as NDRs e Messages that are sent from AMIS subscribers to Cisco Unity subscribers cannot be encrypted and therefore are not affected by the message aging functionality of Secure Messaging OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking W AMIS Concepts and Definitions Blind Addressing and AMIS Netw
198. ember of the Domain Admins group in the domain that the Cisco Unity server belongs to or that has permissions equivalent to the default permissions for the Domain Admins group Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain that contains all of the domains from which you want to import Cisco Unity subscribers b Re run the Permissions wizard and follow the on screen prompts until the Choose Whether to Enable Voice Messaging Interoperability page appears c Check the Set Permissions Required by AMIS Cisco Unity Bridge and VPIM check box d Follow the on screen prompts to complete the Permissions wizard e If you have more than one Cisco Unity server that is licensed for AMIS repeat Step a through Step d on each server that is licensed for AMIS For more information on running the Permissions wizard see the Permissions wizard Help PWHelp_ lt language gt htm in the directory where the Permissions wizard is installed If you do not know whether you checked the check box run the Permissions wizard in report mode For more information see the Report Mode Help PWReportHelp_ lt language gt htm in the directory where the Permissions wizard is installed 3 Create the UAmis account See the Creating the UAmis Account section on page 5 8 4 Designate voice ports for outbound AMIS calls See the Designating Voice Ports for Outbound AMIS Calls section on page 5 11 5 Se
199. emote system In the case where a subscriber on a remote VPIM system changes mailbox numbers and a VPIM subscriber account exists for that sender on Cisco Unity the existing account will not be updated to change the mailbox number Instead when a Cisco Unity subscriber addresses a message to the VPIM subscriber with the outdated mailbox number if an NDR is received from the remote system indicating that the mailbox no longer exists the original VPIM subscriber account will be deleted Then at whatever point the remote subscriber sends a message to a Cisco Unity subscriber a new VPIM subscriber account is created for the remote subscriber Note that these two events can happen in either order if the remote subscriber sends a message before the local subscriber attempts to send an outgoing message to the outdated mailbox number VPIM subscriber accounts will exist for the remote subscriber with both the old and new mailbox numbers A local subscriber who attempts to address a message to that remote subscriber by using spell by name will hear both matches at this point with different extensions The outdated VPIM subscriber account will not be deleted unless a subscriber addresses a message to it and receives an NDR If the events occur in the opposite order if a subscriber sends a message to a VPIM subscriber that results in an NDR and the deletion of the VPIM subscriber account before an incoming message is received from the new mailbox number of th
200. en addressing the message depends on whether the Cisco Unity numbering plans overlap across locations as described in the following sections When Numbering Plans Do Not Overlap When Cisco Unity numbering plans do not overlap across locations that is when subscriber extensions are unique across locations subscribers enter an extension when addressing a message to a subscriber who is associated with another Cisco Unity server As aconvenience for subscribers you may choose to add alternate extensions to each subscriber account With alternate extensions the number that a subscriber enters when addressing a message to someone at another location can be the same number that the subscriber dials when calling When set up this way subscribers do not need to remember two different numbers one for calling a subscriber directly and one for addressing a message For example a subscriber Kelly Bader has subscriber extension 4060 as illustrated in Figure 2 2 Suppose that Chris a subscriber at a remote location dials 456 4060 to reach Kelly by phone When Chris logs on to Cisco Unity to send a message to Kelly he has to remember just to dial the extension 4060 and not dial the prefix 456 when addressing the message rather than using the same number he dials to call Kelly However you could assign to Kelly the alternate extension 4564060 If this alternate extension has been set up Chris can enter either 4060 or 4564060 when addressing a
201. ension address is a combination of the delivery location Dial ID with which the VPIM subscriber is associated and the Remote Mailbox Number of the VPIM subscriber Each contact in Active Directory that corresponds to a VPIM subscriber contains an extension address When subscribers use the phone to address messages to a VPIM subscriber they dial an extension Cisco Unity recognizes the recipient as a VPIM subscriber and retrieves the extension address from the SQL Server database on the Cisco Unity server Extension addresses are generated automatically when you create VPIM subscribers Extension addresses are updated automatically when you change the remote mailbox number and are automatically updated if you change the Dial ID of a delivery location Determining How VPIM Subscribers Appear in the Outlook Address Book Depending on your installation the users of the remote voice messaging system may already have Active Directory accounts and Exchange mailboxes on your local network that they use for e mail Therefore when VPIM subscriber accounts are created for them the Exchange address lists will contain duplicate listings the existing user account that is used for e mail and a new contact that is used only for voice mail Both listings are included in the Outlook address book This means that people may inadvertently send e mail messages to the contact which should be used only for addressing voice messages To discourage people from inad
202. epts and Definitions Private List Considerations for Migrating Subscribers When you migrate AMIS subscribers consider notifying Cisco Unity subscribers of these potential effects on private distribution list membership e When you delete a delivery location blind addressees are removed from all private lists e When an AMIS subscriber becomes a regular subscriber the AMIS subscriber is removed from all private lists Considerations for Networked Cisco Unity Servers In organizations with multiple Cisco Unity servers networked together when subscribers address messages to an AMIS delivery location by using blind addressing or to an AMIS subscriber the AMIS transmission originates from the Cisco Unity server on which the AMIS delivery location was created Note that AMIS subscribers are always created on the same Cisco Unity server as their associated AMIS delivery locations When subscribers address a message to someone on the remote voice messaging system the Voice Connector delivers the message to the UAmis mailbox that is associated with the Cisco Unity server on which the addressed AMIS delivery location was created The AMIS schedule and the AMIS delivery options on the pertinent Cisco Unity server are applied Only one Cisco Unity server in the network needs to be licensed and set up for AMIS If allowed by the primary location addressing options all subscribers no matter which Cisco Unity server they are associated with can
203. er detects the data and updates its local SQL Server database The data that is stored in the directory is limited to just what is needed to provide basic Digital Networking functionality e Messaging between subscribers homed on different Cisco Unity servers e Release to switch call transfers from the automated attendant or directory handler to subscribers on different Cisco Unity servers in the dialing domain Why Cross Server Logon Is Needed Without cross server logon subscribers have to call the specific Cisco Unity server they are homed on to log on to their mailboxes over the phone There are several reasons for this restriction e The subscriber conversation requires access to subscriber greetings and subscriber call handler call transfer and call screening information However subscriber greetings and most of the other subscriber information is stored only on the Cisco Unity server on which the subscriber account was created This data is not replicated across the directory because of size considerations e The message store services on each Cisco Unity server log on with a domain account that has the permissions needed to access local subscriber mailboxes If different domain accounts are assigned to the message store facing services on other Cisco Unity servers the message store services on one Cisco Unity server may be unable to log on to the mailboxes of subscribers on other Cisco Unity servers OL 13844 01 Networkin
204. er the dialing domain name or select it from the available list The list contains names of dialing domain names already configured on at least one other Cisco Unity server in the network Note that the dialing domain name is case sensitive and must be entered exactly the same on all of the servers To ensure that all servers are correctly added to the same dialing domain enter the dialing domain name on one Cisco Unity server and wait for the name to replicate to the other Cisco Unity servers By doing so you also confirm that replication is working correctly among the servers The time that it takes for the primary location data from other Cisco Unity servers to be reflected on the local server depends on your network configuration and replication schedule In the SMTP Domain Name field enter the domain name that you previously chose in the Determining the Domain Name section on page 7 5 Click the Save icon Creating VPIM Delivery Locations Create a VPIM delivery location on the bridgehead Cisco Unity server for each remote voice messaging system to which subscribers will send messages If Cisco Unity will be messaging with a large number of voice messaging systems you may prefer to configure only a few delivery locations at this time and Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P78 OL 13844 01 Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking W
205. er verifying that messaging works correctly between Cisco Unity and the voice messaging systems for which delivery locations have been configured you can create the rest of the delivery locations Carefully consider the Dial ID that you will assign to the delivery location See the Guidelines for Assigning Dial IDs and Extensions section on page 9 2 for detailed information about choosing a Dial ID You can create AMIS delivery locations by using the Cisco Unity Administrator or the Cisco Unity Bulk Location Import wizard See the following sections e Using the Cisco Unity Administrator to Create AMIS Delivery Locations page 5 13 e Using the Cisco Unity Bulk Import Wizard to Create AMIS Delivery Locations page 5 14 e Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard page 5 16 Using the Cisco Unity Administrator to Create AMIS Delivery Locations You can create AMIS delivery locations one at a time by using the Cisco Unity Administrator OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Step 11 To Create AMIS Delivery Locations by Using the Cisco Unity Administrator In the Cisco Unity Administrator go to the Network gt Delivery Locations gt Profile page Click the Add icon Enter
206. erent voice messaging systems over the Internet or any TCP IP network VPIM is an industry standard protocol based on the Simple Mail Transfer Protocol SMTP and the Multi Purpose Internet Mail Extension MIME protocol VPIM enables organizations to link different voice messaging systems and to provide seamless voice message sending receiving forwarding and replying between these systems An organization can exchange messages over a TCP IP based intranet or over the Internet or a combination of the two In simplified terms voice messages are exchanged between the systems like regular e mail Figure 7 1 VPIM Networking Enables Messaging Between Different Systems Over a TCP IP Network i Remote Voice Mail Server 104945 VPIM Networking also enables messaging between Cisco Unity servers that access different directories specifically when the Cisco Unity servers are in different Active Directory forests When the Cisco Unity servers are in the same Active Directory forest Digital Networking is the solution to use rather than VPIM Networking I OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Figure 7 2 EXVPIM Networking Enables Messaging Between Cisco Unity Servers in Different Directories AD Forest 1 AD Forest 2 a l Remote Cisco Unity Local Cisco Unity 104946 The VPIM specific
207. ernate extensions and are forwarded to the greetings of the subscribers they call If they then leave a message ISM affects what the called subscriber hears and can do when listening to the message When ISM is enabled Cisco Unity recognizes that the calling extension is associated with a subscriber and accordingly plays the internal greeting of the called subscriber Additionally when the called subscriber later listens to the message Cisco Unity plays the recorded voice name of the subscriber who left the message and allows the called subscriber to record a reply When a call to a Cisco Unity subscriber is forwarded to the subscriber greeting and ISM is enabled Cisco Unity compares the calling number ANI or caller ID to the primary and alternate extensions of subscribers If a match is found Cisco Unity identifies the caller as a subscriber When Cisco Unity compares the calling number to extensions by default only regular Cisco Unity subscribers on the local system are included in the comparison ISM can be expanded to include all Cisco Unity subscribers throughout a dialing domain Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi You can enable ISM for AMIS Bridge and VPIM subscribers collectively referred to as external subscribers so that Cisco Unity will include them when comparing calling numbers to extensions Not
208. ernet subscriber accounts by using the Cisco Unity Bulk Import wizard or the Cisco Unity Administrator See the following sections e Before Creating Internet Subscriber Accounts page 4 2 e Before Creating Trusted Internet Subscriber Accounts page 4 4 e Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts page 4 6 e Correcting Import Errors page 4 8 e Using the Cisco Unity Administrator to Create Internet Subscriber Accounts page 4 9 e Enabling Cross Server Transfer for Internet Subscribers page 4 10 e After Creating Internet Subscriber Accounts page 4 10 Before Creating Internet Subscriber Accounts Step 1 Step 2 Step 3 Step 4 This section lists in order the issues that you must consider before creating Internet Subscriber accounts 1 Cisco Unity Configuration and Permissions If you are unsure whether the account that you are using has sufficient rights and permissions to create Internet subscribers or whether Cisco Unity is properly configured to work with your message store use the following procedure to run the SysCheck diagnostic tool To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane of the Tools Depot window in the Diagnostic Tools directory double click SysCheck On the Welcome to the Cisco Unity Configuration wizard page click Select Conf
209. ers on other Cisco Unity servers OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking HZ Digital Networking Concepts and Definitions Figure 2 3 Numbering Plans Overlap Global directory Dialing Dialing domain A domain B y 7 y 7 a Unity 1 Unity 3 M Networked Networked phone system 1 phone system 2 Unity 2 Unity 4 e Cisco Unity Administrator Scope With the exception of public distribution lists all subscribers and other Cisco Unity objects such as call handlers that are created on your Cisco Unity server are associated with the primary location of your server Because of this association if you want to access the subscriber accounts and other objects that are created on another server you need to run the Cisco Unity Administrator of the server that the object was created on Note that you can view information about the primary locations of other servers and the delivery locations created on other servers but you cannot modify or delete them The following sections provide information about accessing the Cisco Unity Administrator on other servers e Browsing to Another Cisco Unity Administrator from the Local Cisco Unity Administrator page 2 20 e Searching for Subscriber Accounts That Were Created on Another Cisco Unity Server page 2 21 e Using Global Subscriber Manager to Browse to Another Cis
210. erver the servers can be networked together such that they access a single global directory while at the same time each Cisco Unity installation in the network continues to serve only those subscribers that were created on the server Digital Networking is the Cisco Unity feature that allows subscribers who are associated with one Cisco Unity server to exchange messages with subscribers who are associated with other Cisco Unity servers With Digital Networking subscribers can use the phone to log on to Cisco Unity and send voice messages to subscribers who are associated with other Cisco Unity servers To send a message press 2 After listening to messages subscribers can reply to messages that were sent from subscribers on other Cisco Unity servers When the networked Cisco Unity servers are integrated with the same phone system the servers can be grouped into a dialing domain and configured such that e Calls are transferred from the automated attendant or directory assistance to subscribers who are not associated with the local server e Identified subscriber messaging ISM works for networked subscribers subscribers who call and leave messages for subscribers on other Cisco Unity servers in the dialing domain are identified as subscribers Subscribers use the same Cisco Unity tools for messaging with subscribers on other networked Cisco Unity servers that they use for messaging with subscribers on the same server If your organ
211. ervers Without cross server transfer call transfers to subscribers whose accounts were created on other Cisco Unity servers are always handled by the phone system release to switch rather than by Cisco Unity supervised transfer even if the subscribers are set up for supervised transfers as in the example in Figure 3 1 On a release to switch transfer Cisco Unity dials the call transfer number configured for the subscriber and hangs up leaving the phone system to handle the call Note the following limitations with release to switch transfers e The subscriber call screening call holding and announce features are ignored e The call transfer setting No Send Directly to Subscriber s Greeting is ignored Cisco Unity dials the subscriber extension and hangs up If the subscriber extension is a valid extension on the phone system that Cisco Unity is integrated with the subscriber phone rings If the subscriber extension is not a valid phone extension what happens to the call after that depends on the phone system and how it is configured If you do not configure the phone system to handle calls to the subscriber extensions the caller may be disconnected Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P34 OL 13844 01 Chapter3 Cross Server Logon Transfers and Live Reply Cross Server Logon W Why Cross Server Live Reply Is Needed Cross server live reply is needed for the same reasons det
212. ervers with the retrieved text and voice names Voice names for Bridge subscribers can be imported by using the Cisco Unity Bulk Import utility Cisco Unity includes support for the automatic creation of VPIM subscribers Therefore the text and recorded voice names of senders on remote VPIM systems can be derived from incoming VPIM messages and VPIM subscribers can be automatically created in the Cisco Unity directory with the derived text and voice names Available when a recorded voice name exists for the VPIM subscriber Voice names for VPIM subscribers can be recorded individually in the Cisco Unity Administrator Voice names for VPIM subscribers can be imported by using the Cisco Unity Bulk Import utility Table 1 9 AMIS Audio Formats Supported Bridge VPIM The AMIS protocol is not dependent on audio format Any codec supported for use with Cisco Unity can be used Octel Analog Networking is not dependent on audio format The Cisco Unity servers must use either the G 711 or the G 729a codec in order to communicate with the Cisco Unity Bridge servers The VPIM Version 3 Specification includes support for the following audio formats G 711 G 726 and GSM 6 10 Any codec supported for use with Cisco Unity can be used Outbound VPIM messages can be converted to G 726 or sent in the format in which they were recorded Incoming VPIM messages can be converted to G 711 G 729
213. ervers are named ChicagoUnity dial ID 344 NewYorkUnity dial ID 444 and AtlantaUnity dial ID 544 A subscriber on ChicagoUnity who has been granted permission to send system broadcast messages to subscribers on multiple servers can address a message from the Cisco Unity Broadcast OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking Hi Notable Behavior Message Administrator by using the options in Table 2 1 which result in a system broadcast being transmitted to all subscribers on the local server or to all subscribers on multiple servers within the directory Table 2 1 Using the Cisco Unity Broadcast Administrator to Address Messages to Servers Within the Directory Cisco Unity Broadcast Administrator Option Selected Extension Entered System Broadcast Recipients Send to Subscribers on this Server N A All subscribers on ChicagoUnity Send to Subscribers at all Locations N A All subscribers on all Cisco Unity servers in the directory ChicagoUnity New YorkUnity and AtlantaUnity Send to One or More Locations or to a Public 444 All subscribers on NewYorkUnity dial ID 444 Distribution List Send to One or More Locations or toa Public 444 then 544 All subscribers on NewYorkUnity dial ID 444 and Distribution List AtlantaUnity dial ID 544 Individual Cisco Unity servers within the directory can be added by location dial ID as shown
214. es are undeliverable and will generate an NDR When configured Incoming messages are encrypted before being delivered to the local recipient Outgoing secure messages are decrypted by the Voice Connector and the message is no longer secure With default settings Incoming messages will not be encrypted before being delivered to the local recipient Outgoing secure messages are undeliverable and will generate an NDR When configured Incoming messages are encrypted before being delivered to the local recipient Outgoing secure messages are decrypted by the Voice Connector and can be re encrypted if the receiving server is Cisco Unity with Exchange and if secure messaging is configured During transport outside the Cisco Unity system messages are not encrypted Table 1 18 Simultaneous Analog Sessions for Message Delivery to or from Remote Voice Mail Systems AMIS Bridge VPIM Supported Supported N A Limited to the voice mail port availability on the AMIS bridgehead server Ports available to place outgoing AMIS calls can be configured in the Cisco Unity Administrator but not per AMIS destination Limited to Bridge server analog port availability Maximum number of ports to deliver simultaneously to any single node and the threshold to initiate and disconnect additional calls can be configured per Bridge server Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 1384
215. es cannot be addressed to the Internet subscriber Deleting Internet Subscribers Each Internet subscriber is associated with an Active Directory contact When you delete Internet subscribers in the Cisco Unity Administrator you are offered the option to delete the associated directory objects Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ca OL 13844 01 CHAPTER AMIS Networking Overview AMIS Cisco Unity supports the Audio Messaging Interchange Specification analog AMIS a protocol which provides a mechanism for transferring voice messages between different voice messaging systems AMIS Networking is a licensed feature If your organization has multiple Cisco Unity servers networked together by using Cisco Unity Digital Networking and therefore accessing subscriber data in the same directory only one server in the Digital Network needs to be licensed and configured for AMIS Networking The Cisco Unity server that is configured for AMIS Networking is referred to as the bridgehead server For more information about obtaining licenses for Cisco Unity features see the applicable Licensing for Cisco Unity white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html To use AMIS Networking you must choose the applicable options when you run the Cisco Unity Permissions wizard For detailed information see the Permissions wizard Help which is available in Tools Dep
216. es reaches a multiple of nine For example one port will be used for message delivery if there are nine or fewer messages to a node For 10 18 messages two ports will be used For 19 27 messages three ports will be used and so on After a port starts an AMIS session it continues sending messages as long as there are messages to be sent The port disconnects only when there are no more outgoing messages or after it sends the ninth message to the same node In this case the port disconnects briefly and then continues sending messages if there are more messages that need to be sent Because the transmission of outgoing AMIS messages can tie up voice ports for long periods of time you may want to adjust the schedule so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls Additionally if most or all of your AMIS delivery numbers are long distance you may want to schedule the outgoing AMIS calls when the long distance phone rates are lower Keep in mind however that outgoing messages are queued up in the UAmis mailbox so there must be sufficient storage available if you restrict the delivery window You can override the AMIS schedule so that messages that are marked urgent are sent immediately Additionally by setting up a restriction table you can specify which delivery numbers are sent immediately and which numbers must wait for the AMIS schedule to become active If you adjust t
217. escribed in the Digital Networking chapter verify the following settings Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter4 Internet Subscribers HI Creating Internet Subscriber Accounts e Verify that the addressing search scope is set to either the dialing domain or the global directory on all of the networked servers so that Cisco Unity subscribers no matter which server they are associated with can send messages to Internet subscribers See the Setting the Addressing Search Scope section on page 2 6 for details e Ifyou want outside callers to be able to reach Internet subscribers from the automated attendant for example from the opening greeting or from directory assistance Verify that the Cisco Unity server s on which the Internet subscribers will be created are in the same dialing domain as the Cisco Unity server that outside callers call into See the Customizing the Primary Location section on page 2 6 for details on creating the dialing domain and the Dialing Domains section on page 2 15 for background information Verify that the automated attendant and directory handler s search scopes are set to the dialing domain scope See the Setting the Directory Handler Search Scope section on page 2 7 and the Setting the Automated Attendant Search Scope section on page 2 7 Creating Internet Subscriber Accounts You can create Int
218. espond to Internet subscribers are included in Exchange address lists which means that they are listed in the Outlook address book unless the contact has been explicitly prevented from appearing there and the Cisco Unity Inbox address book Therefore message addressing to Internet subscribers either by using Outlook or the Cisco Unity Inbox is the same as for regular subscribers e When using the phone subscribers can address messages to Internet subscribers by spelled name mode if enabled on the system or by extension or alternate extension e Subscribers get voice name confirmation when addressing a message to an Internet subscriber e Internet subscribers can be added to distribution lists e You can configure call transfer settings for the Internet subscribers just as you can for Cisco Unity subscribers so that unidentified callers and subscribers can call an Internet subscriber and leave a message Extensions are optional for Internet subscribers whereas they are mandatory for regular subscribers If an Internet subscriber has not been assigned an extension e The Internet subscriber cannot be listed in the phone directory e Unidentified callers will be unable to leave messages for the Internet subscriber e When addressing messages to the Internet subscriber subscribers are limited to spelled name mode provided that the Internet subscriber has a recorded voice name If neither an extension nor a voice name has been set messag
219. essing messages to individuals who use the remote voice messaging system When blind addressing a message subscribers dial a number that is made up of the delivery location Dial ID and the mailbox number of the recipient Before addressing the message Cisco Unity parses the number that the subscriber entered and searches for a matching delivery location If Cisco Unity does not find a matching location it reports the error to the sender and does not address the message If a matching delivery location is found Cisco Unity addresses the message without verifying that the remote mailbox number exists Cisco Unity does provide voice name confirmation that the delivery location exists before addressing the message assuming that a voice name was recorded for the delivery location Because your Cisco Unity server does not have access to the names and extensions of the users on the other voice messaging system subscribers cannot use spelling mode when blind addressing a message to someone on the other system Subscribers can also address voice messages in ViewMail for Outlook and in the Cisco Unity Inbox to someone on the remote voice messaging system by using the following format AMIS lt Location Dial ID gt _ lt Remote Mailbox gt For example to send a message to Dial ID 206 mailbox 555 the address is AMIS 206_555 the brackets must be included in the address For administrators of Cisco Unity blind addressing is the option that requires
220. et subscribers must be associated with a Trusted Internet Location Secure messages to Trusted Internet subscribers are decrypted by the Cisco Unity Voice Connector for Microsoft Exchange before they are sent by the Exchange server Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient AMIS Allows messaging with other voice messaging systems that support the Audio Messaging Interchange Specification analog AMIS a protocol In essence the sending voice messaging system calls the receiving voice messaging system there is an exchange of DTMF tones as defined by the protocol the sending system plays the message and the receiving system records it Bridge Allows messaging between Cisco Unity and an Octel system on an Octel analog network by using the Cisco Unity Bridge The Cisco Unity Bridge acts as a networking gateway between Cisco Unity and the Octel system and allows the systems to exchange voice and fax messages Messaging between Cisco Unity and the Bridge is done over the Internet or any TCP IP network by using SMTP Messaging between the Octel servers and the Bridge is done by using the Octel analog networking protocol The Bridge must be installed on a separate and dedicated platform VPIM Allows messaging with other voice messaging systems that support the Voice Profile for Internet Mail VPIM protocol VPIM allows different voic
221. etworking Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard If you want to use the Cisco Unity Bulk Import wizard to make modifications to existing delivery locations you will need to create a CSV file for the modifications We recommend that you run the Cisco Unity Bulk Import wizard to export your existing delivery location data to a CSV file and then edit the CSV file to use for the modification Note that the DTMF_ACCESS_ID column is used as the primary key to find the existing delivery location and therefore it cannot be modified by the Cisco Unity Bulk Import wizard Creating VPIM Subscribers You may prefer to create only a few VPIM subscribers at this point for testing purposes until you verify that Cisco Unity and the remote system can successfully exchange messages After you have confirmed that messaging between Cisco Unity and the remote system is working correctly you can finish creating the VPIM subscribers Note that you must first create VPIM delivery locations before creating VPIM subscribers and the VPIM subscribers must be created on the same Cisco Unity server as the VPIM delivery locations If you choose not to create VPIM subscribers at this point you can still configure Cisco Unity to automatically create update and delete VPIM subscriber records as VPIM messages are received from users on remote systems With this approach subscribers may initially need to use blind addressing to a
222. export cisco com Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 E Preface Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Px OL 13844 01 CHAPTER Networking in Cisco Unity Overview Networking in Cisco Unity In Cisco Unity networking is the general term for messaging between Cisco Unity servers and between Cisco Unity and other voice messaging systems The term networking has a broad definition that encompasses the following ideas e Subscribers associated with one Cisco Unity server can use the phone to send voice messages to Subscribers associated with another Cisco Unity server Individuals with access to a computer connected to the Internet Individuals who use a voice messaging system other than Cisco Unity e Unidentified callers can find any subscriber in the phone directory and leave a voice message Depending on the phone system and network configuration unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone even to the phone of a subscriber who is not associated with the local server See the following sections e Networking Options page 1 1 e Message Addressing Options page 1 2 e Locations and External Subscribers page 1 3 Networking Options The main goal of networking in Cisco Unity is to deliver messages from a Cisco Unity server to a ta
223. f u384eL x 8v h8S8R8f xER4RMR8S lt lt The rest of the MIME 7 8e00 lt g base64 ine voice HxER8 fIVH encoding o Originator Spoken Name Hy u vHx8TH H H EfEfH v v x1I ERIiLvLy8iEh Spoken Name f the spoken name has been deleted gt gt AvVoice 1c5f4b12 cc0f 40de b14b b129b17326bc Content Type Audio 32KADPCM __ Content Transfer Encodin Content Disposition inl g base64 M Message ine voic Voice Messag Content Description VPI Content q3dT8tPcHO7vz4v 7t4e7 4 8iQTOR3tERLyMc280e4r3t3h LwSXkMz4i8fztEalf1j8fHs lt lt The rest of the MIME AvVoice 1c5f4b12 cc0f 40de b14b b129b17326bc lt ID c92d2891 1 7c 4c48 9ac3 a4194253 984 EVEy8 R R4eofLPPE ERI 4jM2H Hf zPH93 7 9yh8 4S8hFOzBEd5Pzu0zIsFM Voice Message 1v4 4hP 7TIUHVHuliH 8cv oe7PEeH77 wR8d7CHS 7d 3xIh3K encoding o HdO97 H 7yJC7POhFPIviIdOt 8h0i4uH8T UzZHSzczT f the voice message has been deleted gt gt 114377 VPIM Addresses A VPIM address is in the same format as a typical SMTP e mail address localpart hostpart The right hand side of the address is the domain name of the system on the TCP IP network that handles messages The left hand side of the address is a unique identifier for the user Typically the left hand side is the subscribe
224. f each desired server in the public distribution list Because the Cisco Unity Administrator does not allow you to select a subscriber for these mailboxes you must use Exchange tools to add the mailbox to the distribution list The system broadcast mailbox is named USBms_ lt Servername gt and is automatically created in the default directory container for Cisco Unity during installation Sending Networked System Broadcast Messages To allow one or more Cisco Unity subscriber s to send networked broadcast messages you first set up and offer the subscriber s access to the Cisco Unity Broadcast Message Administrator and then create one or more public distribution list s that can be used to network system broadcast messages For information on setting up the Cisco Unity Broadcast Message Administrator to address and send messages to the distribution list you create see the Sending System Broadcast Messages section in the Cisco Unity Conversation chapter of the System Administration Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Note that any subscribers who will send networked system broadcast messages must be configured such that they are allowed to send broadcast messages to subscribers on multiple servers Setting up Public Distribution Lists for Addressing Networked System Broadcast Messages To set up a public distribution list for use in sending system broadcast
225. f the localized versions FRA DEU or JPN instead of English do the following procedure Caution Installing the Voice Connector on an Exchange 2007 server is not supported To Run the Voice Connector Setup Program in Another Language Step 1 From the Cisco Unity installation DVD or CD 1 copy the entire VoiceConnector Ex2000 to your hard disk Step2 In this local directory browse to the LocalizedFiles ENU directory Step3 Rename the CiscoUnity_VoiceConnector dll and SetupRes dll files For example rename the files CiscoUnity_VoiceConnector_ENU dll and SetupRes_ENU dIl Step4 Copy the files CiscoUnity_VoiceConnector dll and SetupRes dll from the LocalizedFiles lt XXX gt directory where lt XXX gt is your language of choice to the Localized ENU directory Step5 Run Install exe from the VoiceConnector Ex2000 directory on your hard disk The installation program should be presented in the language you chose gt Note Only the installation program will be in this language currently the Event Log messages logging properties and configuration settings are not localized Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 a 7 63 Chapter7 VPIM Networking W Notable Behavior Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 764 E OL 13844 01 CHAPTER Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems For the most pa
226. find a matching location it reports the error to the sender and does not address the message If a matching delivery location is found Cisco Unity addresses the message without verifying that the remote mailbox number exists Cisco Unity does provide voice name confirmation that the delivery location exists before addressing the message assuming that a voice name was recorded for the delivery location Subscriber Experience with Blind Addressing Subscribers can address messages by using the phone ViewMail for Outlook or the Cisco Unity Inbox To address a message by using ViewMail or the Cisco Unity Inbox subscribers enter the address in the following format VPIM lt Delivery Location Dial ID gt _ lt Remote Mailbox Number gt Note ViewMail requires the square brackets in the address Because your Cisco Unity server does not have access to the names extensions and recorded voice names of the people who use the other voice messaging system subscribers will encounter some limitations with blind addressing e When addressing a message the sender does not hear voice name confirmation Cisco Unity cannot verify that the entered number is correct so subscribers may inadvertently address a message to the wrong person or to a non existent extension However subscribers will receive an NDR if the number turns out to be an invalid extension e When addressing a message subscribers cannot use spelled name mode subscribers address
227. for installing Voice Connector version 12 0 1 which ships with Cisco Unity 5 0 1 We recommend that you first check for a later version of the Voice Connector and that you install that version instead Follow the installation instructions in the release notes for the applicable version To check for a later version go to the Cisco Unity Voice Connector for Exchange Software Download page at http www cisco com cgi bin tablebuild pl unity voice connector Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Maa g OL 13844 01 Chapter 4 Internet Subscribers Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Creating Internet Subscriber Accounts W To Install the Voice Connector for Exchange 2000 Log on to the Exchange server on which you are installing the Voice Connector Disable any virus scanning services on the Exchange server If Cisco Unity is also on the server on which you are installing the Voice Connector disable the Cisco Security Agent service if applicable If you are installing the Voice Connector from a Cisco Unity DVD or CD insert the disc in the computer and browse to the VoiceConnector Ex2000 directory If you downloaded the Voice Connector files from the Software Center website browse to the directory in which the files were extracted Double click Install exe and click Next
228. from Here If your installation includes multiple Cisco Unity servers networked together and accessing a common directory much of the information that you need is included in the Digital Networking chapter Start with Digital Networking even if you will also be using other networking options If you plan to use AMIS to communicate with another voice messaging system see the AMIS Networking chapter If you plan to use VPIM to communicate with another voice messaging system see the VPIM Networking chapter If you plan to use the Bridge to communicate with Octel systems on an Octel analog network see the Networking Guide for Cisco Unity Bridge at http www cisco com en US products sw voicesw ps2237 products_feature_guides_list html Regardless of which networking option you choose you need to customize the settings for the primary location See the Primary Location Settings chapter OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter1 Networking in Cisco Unity W Road Map to the Networking Documentation Where to Go from Here Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Mis OL 13844 01 CHAPTER Digital Networking Overview Digital Networking Each Cisco Unity server has a maximum number of subscribers that it can serve When the voice messaging needs of your organizations require more than one Cisco Unity s
229. ft Exchange I OL 13844 01 ina W index live reply 5 33 migrating 5 37 Bridge networking 6 1 Cc Cisco Unity Administrator scope 2 20 searching for subscriber accounts 2 21 Cisco Unity Bridge networking 6 1 cross server features data architecture 3 3 overview 3 1 phone system considerations 3 2 port usage 3 3 troubleshooting 3 15 cross server live reply overview 3 12 procedures 3 14 task list 3 13 cross server logon overview 3 5 procedures 3 6 task list 3 6 cross server transfer Internet subscribers enabling for 4 10 overview 3 8 procedures 3 9 task list 3 9 D dial IDs minimum length changing 9 2 numbering plan guidelines 9 2 dialing domains addressing options 2 17 addressing search scopes 2 17 defined 2 15 identified subscriber messaging 2 16 overlapping numbering plans 2 17 release to switch transfers 2 16 Digital Networking overview 2 1 prerequisites 2 3 task list for setup 2 3 testing setup 2 12 upgrading 10 1 distribution lists modifying All Subscribers 2 10 new lists 2 22 predefined 2 22 private 2 23 E extension addresses AMIS 5 34 VPIM 7 54 G Global Subscriber Manager using 2 21 identified subscriber messaging and AMIS subscribers 5 32 and VPIM subscribers 7 52 enabling 2 9 setting up 2 8 Internet subscribers accounts creating 4 2 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 concepts
230. g Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter3 Cross Server Logon Transfers and Live Reply HZ Overview of Cross Server Logon Transfer and Live Reply Why Cross Server Transfer Is Needed In installations with multiple Cisco Unity servers networked via Digital Networking the number that Cisco Unity uses for call transfers to a subscriber is the only number replicated among the Cisco Unity servers none of the other call transfer and screening settings are replicated For example in Figure 3 1 call transfers are set to ring the subscriber at the number 9 5551212 The only call transfer setting that is replicated to other Cisco Unity servers is the call transfer number 9 5551212 If the setting was instead Yes Ring Subscriber s Extension the number 3047 would be replicated Figure 3 1 Only the Call Transfer Number Is Replicated Kelly Bader Call Transfer Transfer incoming calls to subscriber s phone C No send directly to subscriber s greeting Yes ring subscriber s extension 3047 Yes ring subscriber at this number 9 5551212 Transfer type C Release to switch Supervise transfer Rings to wait for 2 114774 When the call transfer setting is set to No Send Directly to Subscriber s Greeting the call transfer number is automatically set to the subscriber extension 3047 in the example in Figure 3 1 which is replicated to the other networked Cisco Unity s
231. g domain e Release to Switch Transfers from the Automated Attendant or a Directory Handler to Subscribers on Other Cisco Unity Servers page 2 16 e Identified Subscriber Messaging with Networked Cisco Unity Subscribers page 2 16 e Addressing Search Scopes page 2 17 e Addressing Options for Subscribers in a Dialing Domain page 2 17 e Dialing Domains Shield Against Overlapping Numbering Plans page 2 17 OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking W Digital Networking Concepts and Definitions Release to Switch Transfers from the Automated Attendant or a Directory Handler to Subscribers on Other Cisco Unity Servers By default when a caller enters the extension of a subscriber from the automated attendant for example from the opening greeting or a caller spells the name of a subscriber from a directory handler Cisco Unity searches only the local server for a matching subscriber For calls to be transferred from the automated attendant or a directory handler on one Cisco Unity server to a subscriber on another Cisco Unity server the servers must be configured to be in the same dialing domain To enable this functionality you set search scopes so that Cisco Unity searches for a matching extension or name among subscribers on other Cisco Unity servers in the dialing domain There are separate search scopes one for the automated attendant and one for ea
232. g the import The default location and file name is C Error log Use a text editor to open the error log file You will use the error codes in the file to make corrections Browse to the directory location of the output log file you specified during the import The default location and file name is C Output log Use a text editor to open the output log file Correct any records in the output file that are listed as errors in the error log file When you have finished editing the output log file save it as a CSV file with a new name OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter11 Migrating from SMTP Networking to VPIM Networking Hs Task List for Migrating from SMTP Networking to VPIM Networking Step7 Run the Cisco Unity Bulk Import wizard again with the CSV file that you saved in Step 6 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pais E OL 13844 01 GLOSSARY A Active Directory The Microsoft Windows directory service that stores information about objects on the network Active Directory consists of a forest domains organizational units containers and objects Different classes of objects can be represented in Active Directory including users contacts groups computers and printers The Active Directory schema can be extended to add attributes to existing object classes and to create new object classes administrative call
233. g to Include VPIM Subscribers section on page 7 34 Running the Stored Procedure to Convert VPIM Delivery Locations and Subscribers If there are a large number of Internet subscribers to be converted to VPIM subscribers we recommend that you run the stored procedure during off hours when the Cisco Unity server is not processing very many calls or messages To Run the VpimMigrateSMTP Stored Procedure As a best practice you should back up the Cisco Unity server before running the stored procedure Step 1 Log on to the Cisco Unity Bridgehead server by using the administration account that was selected when Cisco Unity was installed Step2 Open a command prompt window Step3 At the command prompt enter the following osql d UnityDB E Q csp_VpimMigrateSMTP amp Note For more information about any of the osql options enter osql Step4 After the stored procedure has finished running close the command prompt window Note that the stored procedure adds the VPIM subscribers to the SQL Server database on the Cisco Unity server and then finishes running However Cisco Unity still must synchronize the subscriber data with Active Directory If there are a large number of VPIM subscribers this synchronization could take up to several hours Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 0L 13844 01 EEN Chapter11 Migrating from SMTP Networking to VPIM Networking W Task List for Migrating from SMTP
234. ge store use the following To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool procedure To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 7 VPIM Networking Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Procedures for Setting Up Cisco Unity to Use VPIM Networking W In the left pane of the Tools Depot window in the Diagnostic Tools directory double click SysCheck On the Welcome to the Cisco Unity Configuration Wizard page click Select Configuration Tests and click Next Uncheck the boxes for the message stores that are not connected to Cisco Unity Click Test In the Test Results box click the link provided to view the test results If no errors are reported proceed to Step 8 Otherwise do the following sub steps a Follow the advice offered in the Resolution column to correct each configuration or permissions error b Return to the Completing the Check Unity Configuration Wizard page and click Finish c Repeat Step 2 through Step 7 until no errors are reported Click Finish 2 Classes of Service A class of service COS defines limits and permissions for subscribers who use Cisco Unity For example a COS dictates the maximum length of subscriber
235. gt or lt TextName gt with a space comma or semicolon unless it appears at the beginning of the rule In addition always follow one of these tokens with a space comma or semicolon unless it appears at the end of the rule No additional characters are required at the beginning or end of a rule Indicate how the phone number on incoming messages should be mapped to the extension for auto created VPIM subscribers Select one of the following e Phone Number Click this option for extensions to be the same as the phone numbers that are parsed from incoming VPIM messages e Phone Number Remote Phone Prefix Click this option for extensions to be formed by removing the remote phone prefix from the beginning of the phone number e Location Dial ID Phone Number Click this option for extensions to be formed by adding the location Dial ID in front of the phone number e Phone Number Location Dial ID Remote Phone Prefix Click this option for extensions to be formed by removing the remote phone prefix from the beginning of the phone number and then adding the location Dial ID in front of the resulting number This mapping is applied only to create the extension for the VPIM subscriber it is not applied to the remote mailbox number Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 730 i OL 13844 01 Chapter7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking W Click
236. h scope is set to the global directory subscribers can search for subscribers at different locations without having to change the search scope themselves In addition subscribers will not need to keep track of which Cisco Unity subscribers are listed in the local directory and which are listed in the global directory Regardless of the default search scope that you specify here subscribers can still switch between the local and global directory as they use the Cisco PCA Address Book in the Cisco Unity Inbox and Cisco Unity Assistant Use the following procedure to set the global directory as the default search scope for the Cisco PCA Address Book The change affects all subscribers that are associated with the Cisco Unity server To Set the Default Search Scope to the Global Directory for the Cisco PCA Address Book On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Unity Inbox and Assistant Set Default Address Book Search Scope In the New Value list click 1 and then click Set so that the Address Book searches for subscribers within the global directory by default When prompted click OK Click Exit You do not need to restart Cisco Unity to enable the change Enabling Live Reply Between Cisco Unity Servers in the Same Dialing Domain Optional Live reply allows subscribers who li
237. had voice names and greetings recorded for them e Subscribers can address messages to AMIS subscribers by using the phone ViewMail for Outlook or the Cisco Unity Inbox e Contacts that correspond to AMIS subscribers are included in Exchange address lists which means that they are listed in the Outlook address book unless the contact has been explicitly prevented from appearing there and the Cisco Unity Inbox address book Therefore message addressing to AMIS subscribers either by using Outlook or the Cisco Unity Inbox is the same as for regular subscribers e When using the phone subscribers can address messages to AMIS subscribers in spelled name mode if enabled on the system or by extension e Subscribers get voice name confirmation when addressing a message to a AMIS subscriber e When subscribers use the phone to listen to messages the conversation announces who the message is from e AMIS subscribers can be added to public and private distribution lists Note that when Cisco Unity records a message from an unidentified caller for an AMIS subscriber the Dial ID of the primary location is used as the sending mailbox Although AMIS subscribers are not prevented from replying to these messages the replies are returned to the Unity Messaging System mailbox as NDRs Identified Subscriber Messaging Identified subscriber messaging ISM affects what subscribers hear when they call other subscribers from their primary or alt
238. hange Pe Es OL 13844 01 VPIM Networking Overview VPIM Networking Cisco Unity supports the Voice Profile for Internet Mail VPIM protocol which is an industry standard that allows different voice messaging systems to exchange voice fax and text messages over the Internet or any TCP IP network VPIM is based on the Simple Mail Transfer Protocol SMTP and the Multi Purpose Internet Mail Extension MIME protocol For information about the VPIM compliant voice messaging systems that Cisco Unity supports see Supported Hardware and Software and Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html Note that VPIM Networking can be used for messaging between Cisco Unity servers that are in different directories including messaging between Cisco Unity with Microsoft Exchange and Cisco Unity with IBM Lotus Domino systems VPIM Networking is a licensed feature If your organization has multiple Cisco Unity servers networked together using Cisco Unity Digital Networking and therefore accessing subscriber data in the same directory only one server in the Digital Network needs to be licensed and configured for VPIM Networking The Cisco Unity server configured for VPIM Networking is referred to as the bridgehead server For more information on obtaining licenses for Cisco Unity features see the applicable Licensing for Cisco Unity white paper at http www cisco com
239. harges related to AMIS transmissions For example assume there are Cisco Unity servers in Chicago and in New York and that there is also another voice messaging system in New York to which subscribers in Chicago want to send messages To avoid long distance phone charges when subscribers in Chicago send messages to OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking Hs Maintenance individuals who use the remote voice messaging system in New York you create an AMIS delivery location and optionally AMIS subscribers on the New York Cisco Unity server When subscribers who are associated with the Chicago Cisco Unity server address messages to the AMIS subscribers in New York the messages are first delivered by Exchange and the Voice Connector to the UAmis mailbox that is associated with the New York Cisco Unity server Then the New York Cisco Unity server dials a local number to deliver the message to the remote voice messaging system thus avoiding long distance phone charges Maintenance This section provides information on various tasks that you may need to do in order to maintain your AMIS Networking configuration See the following sections for details e Monitoring AMIS Message Traffic page 5 40 e Moving the UAmis Mailbox page 5 41 Monitoring AMIS Message Traffic Step 1 Step 2 Cisco Unity monitors AMIS transmissions and the UAmis mailbox and logs erro
240. he AMIS schedule so that outgoing AMIS calls are made only after normal business hours be sure to inform subscribers They may choose to contact users on the other voice messaging system directly or send e mail rather than send a voice message that will not be delivered immediately If your schedule is such that outbound AMIS calls are placed during normal business hours or when call volumes are heavy you may want to dedicate certain ports exclusively for incoming calls and other ports exclusively for TRAP By excluding AMIS outbound calls from those ports you ensure that there will be ports available for calls of a time sensitive nature Use the Ports Usage Analyzer available in Tools Depot to monitor traffic for a few days and then adjust the ports as needed When Cisco Unity has an outbound AMIS call to make it searches backwards for a port to use starting with the last port which is the highest numbered port until it finds an available port that is configured for outbound AMIS calls In dual switch integrations Cisco Unity starts the search for an available port with the last port in the last integration again this is the highest numbered port In organizations with multiple Cisco Unity servers networked together you can set up a bridgehead Cisco Unity server to handle all AMIS calls both inbound and outbound for all of the Cisco Unity servers in the network This way the ports on just one Cisco Unity server are used for AMI
241. he following e It takes a few minutes for the newly created subscriber account to be available to receive messages e You can make changes to subscriber settings for individual accounts in the Cisco Unity Administrator e When you want to modify unique subscriber settings such as primary or alternate extensions for multiple subscribers at once you can re run the Cisco Unity Bulk Import wizard To learn more see the Cisco Unity Bulk Import wizard Help e When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account you can delete the subscriber account See the Deleting AMIS Subscribers section on page 5 34 for details Extending Identified Subscriber Messaging to Include AMIS Subscribers When a person on a remote voice messaging system who has a corresponding AMIS subscriber account calls a Cisco Unity subscriber and leaves a message by default Cisco Unity will not identify the message as being from the AMIS subscriber For Cisco Unity to identify callers whose calling number matches the extension or alternate extension of an AMIS subscriber identified subscriber messaging ISM must be extended to include AMIS subscribers See the following sections as applicable to your installation e Installations with Multiple Cisco Unity Servers Networked via Digital Networking page 5 22 e Single Server Installations page 5 23 Installations with Multiple Cisco Unity Servers Networked via Digital Networki
242. he message headers can be used instead By default no automatic directory updates will occur For further information about enabling automatic updates and configuring these settings see the Customizing VPIM Subscriber Directory Update Settings section on page 7 28 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pe OL 13844 01 Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Messaging Between Cisco Unity Servers in Different Directories W Figure 8 2 VPIM Subscribers That Correspond to Remote Cisco Unity Subscribers Primary Location Primary Location Dial ID 444 Dial ID 333 Domain Name ny cisco com Domain Name paris cisco com y A NewYorkUnity ParisUnity VPIM Delivery Location VPIM Delivery Location Dial ID 333 Dial ID 444 Domain Name paris cisco com Domain Name ny cisco com Subscriber Subscriber Kelly Bader Avery Hughes Extension 5678 Extension 1234 VPIM Subscriber VPIM Subscriber Avery Hughes Kelly Bader Extension 1234 Extension 5678 f Remote Mailbox Number 1234 Remote Mailbox Number 5678 Audio Format Conversion Settings When using VPIM Networking for messaging between Cisco Unity servers in different directories the Audio Format Conversion Settings for outbound and incoming messages need to be coordinated on the Cisco Unity servers to avoid unnecessary conversions When making decisions abo
243. he output log file contains all the records that were not imported You can save it as a CSV file and use it when you run the Cisco Unity Bulk Import wizard again Note that each time you run the Cisco Unity Bulk Import wizard the error and output log files are overwritten unless you specify new names for the files To correct import errors do the following To Correct Errors That Occurred When Importing Data from a CSV File procedure To Correct Errors That Occurred When Importing Data from a CSV File Browse to the directory that contains the error log file you specified during the import The default location and file name is C Error log Use a text editor to open the error log file You will use the error codes in the file to make corrections Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange e726 E OL 13844 01 Chapter 7 VPIM Networking Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Procedures for Setting Up Cisco Unity to Use VPIM Networking W Browse to the directory location of the output log file you specified during the import The default location and file name is C Output log Use a text editor to open the output log file Correct any records in the output file that are listed as errors in the error log file When you have finished editing the output log file save it as a CSV file with a new name Run the Cisco Unity Bulk Import wizard again with the CSV file that you saved
244. he recorded voice name and or vCard of the sender in messages to the remote VPIM systems The delivery location settings for a remote voice messaging system can be configured to allow automatic creation modification and deletion of VPIM subscribers for that location based on vCard or header information received in incoming voice messages from that location If the remote VPIM system is configured to send the recorded voice name and or vCard in messages Cisco Unity will make them available as part of the message OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter 1 Hs Comparison of AMIS Bridge and VPIM Networking Table 1 12 Distribution Lists AMIS Bridge VPIM The AMIS protocol does not support delivery to a distribution list on the recipient voice messaging system Outbound messages from Cisco Unity to the AMIS system must be addressed to a mailbox ID on the remote system However an administrator on the remote system may be able to configure a mailbox ID to forward messages to a distribution list Outbound messages from Cisco Unity can be addressed to a Cisco Unity public or private distribution list that includes AMIS subscribers Private distribution lists can include blind addresses Incoming AMIS messages are delivered to subscriber mailboxes only and cannot be delivered to Cisco Unity public distribution lists However you may be
245. he same server check the Transport Event Sink for VPIM Networking check box A Caution Installing the Transport Event Sink on an Exchange 2007 server is not supported Click Next If you did not check the Transport Event Sink for VPIM Networking check box in Step 8 skip to Step 11 Otherwise do the following sub steps a On Transport Event Sink wizard welcome screen click Next b On the Choose Destination Folder dialog box specify the destination and click Next c On the Enter Domain Name dialog box enter the domain name that you previously decided on in the Determining the Domain Name section on page 7 5 d Click Next e On the Ready to Install the Program screen click Install f When the installation is complete click Finish On the Voice Connector for Exchange Welcome screen click Next On the Confirm SMTP Pickup Directory screen click Next In the Address Types dialog box check the VPIM check box If you are setting up the system to use other networking options check the check boxes of the applicable address types Click Next On the Confirm Directory dialog box click Next to launch the setup OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 17 Step 18 Step 19 Step 1 Step 2 Step 3 Step 4 Step 5 Step 1 Step 2 Step 3 Step 4 Ste
246. he settings You create a delivery location in Cisco Unity to correspond to each remote voice messaging system with which Cisco Unity communicates Delivery locations contain the information that Cisco Unity needs to exchange messages with other nodes the Delivery Phone Number and the AMIS Node ID In organizations with multiple Cisco Unity servers networked together the delivery locations should be created only on those Cisco Unity servers that are licensed for AMIS See the Considerations for Networked Cisco Unity Servers section on page 5 38 for more information Message Addressing Options Cisco Unity provides the following message addressing options e Blind addressing Allows Cisco Unity subscribers to send messages to subscribers on the remote voice messaging system even though the recipient mailbox number name and recorded name are not in the directory Even though Cisco Unity cannot provide voice name confirmation hence the term blind addressing the message is addressed and sent See the Blind Addressing and AMIS Networking section on page 5 30 for more information e AMIS subscribers Allows Cisco Unity subscribers to get voice name confirmation when addressing messages to subscribers on the remote voice messaging system AMIS subscribers are a representation in Cisco Unity of the subscribers on the remote messaging system AMIS subscribers are created in Cisco Unity to enable Cisco Unity subscribers to find th
247. hether a match was found Cisco Unity searches for a location with the dial ID 3335 If a match is found Cisco Unity searches for a subscriber at that location who has extension 678 At the local scope level only delivery locations created on the local server are included in the search At the dialing domain level primary locations from other networked Cisco Unity servers and delivery locations are included in the search if they are in the dialing domain At the global directory level all locations are included in the search If a delivery location is matched Cisco Unity searches for an external subscriber associated with the delivery location who has an extension that matches the remaining numbers Note that extensions are searched and not the remote mailbox numbers Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 9 Primary Location Settings Primary Location Addressing Option Settings W If you have changed the minimum number of digits in location dial IDs Cisco Unity first searches for a matching dial ID according to the minimum that you set For example if you reduced the minimum length of a dial ID to one Cisco Unity begins the search at each scope level by looking for a matching dial ID that matches the first digit entered by the subscriber Reducing the minimum dial ID length to one or two is not recommended because of the potential conflict with private distribution list
248. ial IDs and if possible a fixed length for extensions e Assign unique Dial IDs A Dial ID must not be the same as any other Dial ID or any extension assigned to a subscriber call handler interview handler or public distribution list Note that in installations with multiple Cisco Unity servers networked together it is unfortunately possible to assign a non unique Dial ID due to directory replication lag time e Assign a numbering range for Dial IDs that extensions do not use For example you can assign Dial IDs with leading zeros 001 002 and so on e If you use variable length Dial IDs and extensions the Dial IDs should be in a different numbering range than the range for extensions For example if there is a local extension 750123 do not assign a location the Dial ID of 750 if there is a possibility that this location will have the extension 123 e If you use variable length Dial IDs the first digits of each ID should be unique with respect to other Dial IDs For example if you have a location with an ID of 750 do not assign another location the ID of 7503 In this example during a blind addressing search Cisco Unity would always match the blind address entered by the subscriber to location 750 and fail to find location 7503 If you do not follow these guidelines subscribers may encounter the following problems when addressing a message e A delay while Cisco Unity searches for a match e Multiple matches for the number e
249. ibers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant procedure to prevent all subscribers that are associated with the Cisco Unity server from adding individual subscribers to their private lists in the Cisco Unity Assistant When the change has been made when subscribers add members to their lists in the Cisco Unity Assistant the Find Names dialog box does not display the Subscribers tab Subscribers can continue to add distribution lists to their lists from the Distribution Lists tab Note Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 This procedure does not prevent subscribers from using the Cisco Unity phone menus to add regular and external subscribers to their private lists nor does it prevent subscribers from addressing messages to regular and external subscribers To Prevent Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Unity Assistant Do Not Allow Subscribers to Add Subscribers to Private Lists In the New Value list click 1 and then click Set When prompted click OK Click Exit You do not need to restart Cisco Unity to enable the change Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange o OL 13844 01
250. ibers for multiple delivery locations by using one CSV file To help prevent others from sending e mail to AMIS subscribers you may want to include the HIDE_IN_ADDRESS_BOOK column header and enter a 1 one in each row of subscriber data A value of 1 indicates that subscribers will be hidden from the e mail address book a value of 0 indicates that subscribers will be displayed If your CSV file contains columns of data that you do not want to import delete the columns Alternatively you can title one column NOTES The Cisco Unity Bulk Import wizard ignores data beneath any NOTES column header but the wizard does not support more than one NOTES column in a CSV file Confirm that every row contains the appropriate data corresponding to each column header Save the file as a CSV file Continue with the following To Create AMIS Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard procedure To Create AMIS Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Disable virus scanning services and intrusion detection software on the bridgehead Cisco Unity server if applicable Otherwise the Cisco Unity Bulk Import wizard may run slowly See Cisco Unity Bulk Import wizard Help for procedures On the bridgehead Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Cisco Unity Bulk Import Follow the on screen instructions To learn more about the options presented in the dialog bo
251. ick the Save icon Enabling Cross Server Transfer for Internet Subscribers By default call transfers to Internet subscribers that are created on other Cisco Unity servers are always handled by the phone system release to switch rather than by Cisco Unity supervised transfer even if the subscribers are set up for supervised transfers Optionally you can configure Cisco Unity to use the cross server transfer settings when transferring calls to Internet subscribers homed on a different Cisco Unity server For more information about cross server transfers see the Cross Server Transfer from the Automated Attendant and Directory Handlers section on page 3 8 If you already have cross server transfer configured see the Optional Enabling Cross Server Transfer for External Subscribers section on page 3 10 for details on expanding the cross server transfer functionality to include Internet subscribers After Creating Internet Subscriber Accounts After creating Internet subscriber accounts consider the following e It takes a few minutes for a newly created Internet subscriber account to be available to receive messages e You can make changes to the settings for individual Internet subscriber accounts in the Cisco Unity Administrator e When you want to modify settings for multiple subscribers at once you can re run the Cisco Unity Bulk Import wizard To learn more see the Cisco Unity Bulk Import wizard Help Networking Gu
252. ide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 4 Internet Subscribers Internet Subscriber Concepts and Definitions Hi e When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account you can delete the Internet subscriber account See the Deleting Internet Subscribers section on page 4 12 for details Internet Subscriber Concepts and Definitions Internet subscribers are a representation in Cisco Unity of users who do not have mailboxes on the local Exchange network Instead messages for Internet subscribers are sent to an e mail address that you specify when you create the Internet subscriber account The recipient receives voice messages as e mails with attached WAV files Trusted Internet subscribers are Internet subscribers that are trusted with decrypted secure messages Trusted Internet subscribers must be associated with a Trusted Internet Location Based on the security settings of the Trusted Internet location secure messages to Trusted Internet subscribers are decrypted by the Cisco Unity Voice Connector for Microsoft Exchange before they are sent by the Exchange server Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient Trusted Internet subscribers are the same as Internet subscribers except the following differences e Trusted Internet subscribe
253. ied Subscriber Messaging check box Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter2 Digital Networking HZ Procedures for Setting Up Cisco Unity to Use Digital Networking Step 3 Identified subscriber messaging for subscribers on the same Cisco Unity server is enabled when the check box is unchecked By default the box is unchecked Click the Save icon Modifying the All Subscribers Public Distribution List Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 By default the predefined All Subscribers public distribution list on each Cisco Unity server has the same recorded voice name and extension If you do not modify the recorded voice name and extension subscribers will hear a confusing list of choices when they address messages to an All Subscribers distribution list and errors will be logged to the Windows Event Viewer on the Cisco Unity server To Modify the All Subscribers Public Distribution List In the Cisco Unity Administrator go to the Public Distribution List gt Profile page Click the Find icon In the Find By list indicate how to find the distribution list and then click Find In the Name list click All Subscribers lt Server Name gt to display the profile settings for the list Record a unique voice name for the list Assign a unique extension to the list Optionally change the display name of the list to match the recorded voice n
254. ient policy for the Voice Connector Exchange mailbox a Choose the new recipient policy from the Recipient Policy to Calculate Enterprise GDI for MTS IDs list on the bottom of the Options tab b Click OK and exit Exchange System Manager The following procedure is for installing the Transport Event Sink on a separate Exchange server from the server on which the Voice Connector is installed The procedure is for running the setup program for Voice Connector version 12 0 1 which ships with Cisco Unity 5 0 1 We recommend that you first check for a later version of the Voice Connector and that you install the Transport Event Sink from that version instead Follow the installation instructions in the release notes for the applicable version To check for a later version go to the Cisco Unity Voice Connector for Exchange Software Download page at http www cisco com cgi bin tablebuild pl unity voice connector First uninstall any previous versions of the Transport Event Sink See the Uninstalling the Cisco Unity Voice Connector section on page 10 4 Caution Installing the Transport Event Sink on an Exchange 2007 server is not supported To Install the Transport Event Sink on a Separate Exchange Server Step 1 Log on to the Exchange server on which you are installing the Transport Event Sink Step2 Disable any virus scanning services on the Exchange server Step3 If Cisco Unity is also on the server on which you are install
255. igMgr exe The ConfigMegr dialog box appears Click Create and Configure VPIM Account and Mailbox Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange za OL 13844 01 _ Chapter 7 VPIM Networking Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 Step 16 Step 17 Step 18 Step 19 Procedures for Setting Up Cisco Unity to Use VPIM Networking W In the Create the PowerShell Script That Creates the VPIM Account and Mailbox dialog box choose the path and file name for the script that will create the VPIM account You must run the script on the partner server or another server on which Exchange Management Shell is installed so choose one of the following locations to save the script e The server that you will run the script on e A network location that is accessible to that server e A removeable disk Click Create Script Click OK Click Exit to close ConfigMgr Log on to the Exchange 2007 server on which you want to run the script by using an account that has the right to run a PowerShell script If necessary copy the script locally to the Exchange server Run Exchange Management Shell From the Start menu click All Program gt Microsoft Exchange Server 2007 gt Exchange Management Shell Run the script In the Exchange Management Shell window enter the full pathname of script For example d scripts UVpim_ lt ServerName gt
256. iguration Tests and click Next Uncheck the check boxes for the message stores that are not connected to Cisco Unity Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P42 E OL 13844 01 Chapter 4 Internet Subscribers Step 5 Step 6 Step7 Step 8 Creating Internet Subscriber Accounts W Click Test In the Test Results box click the link provided to view the test results If no errors are reported proceed to Step 8 Otherwise do the following sub steps a Follow the advice offered in the Resolution column to correct each configuration or permissions error b Return to the Completing the Check Unity Configuration wizard page and click Finish c Repeat Step 2 through Step 7 until no errors are reported Click Finish 2 Classes of Service A class of service COS defines limits and permissions for subscribers who use Cisco Unity For example a COS dictates the maximum length of subscriber messages and greetings Although most COS settings are not applicable to Internet subscribers they still must be members of a COS In the Cisco Unity Administrator a COS is specified in each subscriber template thus a subscriber is assigned to the COS that is specified in the template upon which the Internet subscriber account is based Cisco Unity includes predefined classes of service that you can modify You can also create new classes of service For details see the Managing Classes of Service
257. in by calling the subscriber according to the call transfer and screening settings of the called subscriber Although the cross server features are distinct features they all use the same underlying functionality an enhanced supervised call transfer 1 The Cisco Unity server on which a logon transfer or live reply originates puts the caller on hold and calls the home Cisco Unity server When the destination Cisco Unity server answers the originating Cisco Unity server sends a sequence of DTMF tones that identify the call as a cross server logon transfer or live reply The destination Cisco Unity server responds with a sequence of DTMF tones and the originating Cisco Unity server hands off the call to the destination server for processing At this point the functionality is the same as though the call had originated on the home Cisco Unity server In this chapter an originating Cisco Unity server is defined as a server that calls other Cisco Unity servers A destination Cisco Unity server is defined as a server that answers a cross server call Phone System Considerations for Cross Server Features The cross server features are supported for integrations with Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager integrations with phone systems through PIMG TIMG units and or integrations with Cisco SIP Proxy Server CSPS Integrations with phone systems through voice cards are not suppo
258. ing any VPIM subscriber at a remote Cisco Unity delivery location that supports networked system broadcast messages in the public distribution list will cause the system broadcast message to be directed to all subscribers on all Cisco Unity servers that are digitally networked with the remote VPIM bridgehead server It is not possible to restrict the system broadcast message to a particular server or set of servers on the remote network For Cisco Unity Express delivery locations a VPIM subscriber must be created specifically for each Cisco Unity Express server The remote mailbox number configured on the VPIM subscriber account in Cisco Unity must match the number configured for the system broadcast mailbox on the Cisco Unity Express server Only one system broadcast message should be sent as a VPIM networked message to each remote location In other words only one VPIM subscriber per remote Cisco Unity Express system or Cisco Unity domain needs to be included in the public distribution list being used The receiving system will distribute the message to all local users However if for some reason the remote location receives more than one copy of the same system broadcast message only the first one will be processed and subsequent ones received with the same message ID will be discarded To include specific digitally networked Cisco Unity servers in the distribution list along with VPIM locations you can manually add the system broadcast mailbox o
259. ing between subscribers on different Cisco Unity servers works in both directions for example from server A to server B and from server B to server A Log on to a Cisco Unity server as a subscriber Press 2 to record and send messages to subscribers who are associated with other Cisco Unity server s Log on to the applicable Cisco Unity server as the recipient subscriber to verify that the message was received Repeat Step through Step 3 in the opposite direction To Verify Call Transfers from the Automated Attendant to Subscribers on Other Cisco Unity Servers If the automated attendant search scope is set to search the dialing domain verify that outside callers are transferred to subscribers who are associated with other Cisco Unity servers From a non subscriber phone call the Cisco Unity server that has been configured to handle outside callers and enter the extension of a subscriber who is associated with another Cisco Unity server Verify that you reach the correct subscriber phone To Verify Call Transfers from a Directory Handler to Subscribers on Other Cisco Unity Servers If the directory handler search scope is set to search the dialing domain verify that outside callers can find subscribers who are associated with other Cisco Unity servers in the phone directory From a non subscriber phone call the Cisco Unity server that has been configured to handle outside callers and transfer to a directory handler Verify tha
260. ing procedures are for installing Voice Connector version 12 0 1 which ships with Cisco Unity 5 0 1 We recommend that you first check for a later version of the Voice Connector and that you install that version instead Follow the installation instructions in the release notes for the applicable version To check for a later version go to the Cisco Unity Voice Connector for Exchange Software Download page at http www cisco com cgi bin tablebuild pl unity voice connector To Install the Voice Connector for Exchange 2000 As a best practice back up the Exchange server before installing the Voice Connector Uninstall any previous versions of the Voice Connector See the Uninstalling the Cisco Unity Voice Connector section on page 10 4 Log on to the Exchange server on which you are installing the Voice Connector Disable any virus scanning services on the Exchange server If Cisco Unity is also on the server on which you are installing the Voice Connector disable the Cisco Security Agent service if applicable If you are installing the Voice Connector from a Cisco Unity DVD 1 insert the disc in the computer and browse to the VoiceConnector Ex2000 directory If you downloaded the Voice Connector files from the Software Center website browse to the directory in which the files were extracted Double click Install exe and click Next On the Voice Connector Setup Wizard Select Components dialog box check the Voice Connector f
261. ing the Transport Event Sink disable the Cisco Security Agent service if applicable Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ou 13844 01 EEN Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 If you are installing the Transport Event Sink by running the Voice Connector installation program from a Cisco Unity DVD or CD insert the disc in the computer and browse to the VoiceConnector Ex2000 directory If you downloaded the Voice Connector files from the Software Center website browse to the directory in which the files were extracted Double click Install exe and click Next On the Voice Connector Setup Wizard Select Components dialog box check the Transport Event Sink for VPIM Networking check box and click Next On the Transport Event Sink wizard welcome screen click Next On the Choose Destination Folder dialog box specify the destination and click Next On the Enter Domain Name dialog box follow the instructions to specify the domain Typically the domain entered is the same as the domain that will be entered on the Primary Location page Note that the domain does not have to be the same domain as that of the server on which the Transport Event Sink is being installed Click Next On the Ready to Install the Program screen click Install When the insta
262. ing to VPIM Networking W If you do not know whether you checked the check box run the Permissions wizard in report mode For more information see the Report Mode Help file PWReportHelp_ lt language gt htm in the directory where the Permissions wizard is installed 10 If you plan to configure Cisco Unity to automatically update the VPIM subscriber directory run ConfigMgr exe in order to create the UVPIM account See the Creating the UVPIM Account by Using ConfigMgr exe Optional section on page 7 16 11 Customize the primary location profile settings See the Customizing the Primary Location section on page 7 18 12 Convert SMTP delivery locations to VPIM delivery locations and Internet subscribers to VPIM subscribers either by running the stored procedure or by doing the conversion manually Torun the stored procedure see the Running the Stored Procedure to Convert VPIM Delivery Locations and Subscribers section on page 11 3 To convert the VPIM delivery locations and subscribers manually see the Manually Converting VPIM Delivery Locations and Subscribers section on page 11 4 13 Optionally customize the delivery location settings that control automatic VPIM directory updates See the Customizing VPIM Subscriber Directory Update Settings section on page 7 28 14 Optionally extend identified subscriber messaging to include VPIM subscribers See the Extending Identified Subscriber Messagin
263. inning of the mailbox numbers that are associated with the Cisco Unity sender and remote recipient on messages that are sent from Cisco Unity subscribers The same digits can be removed from the beginning of the remote sender and Cisco Unity mailbox numbers for delivery to Cisco Unity subscribers Table 1 14 Fax Messaging AMIS Bridge VPIM The AMIS protocol does not support Supported Supported however VPIM supports only this functionality the TIFF F message format Table 1 15 AMIS Message Transport Time Considerations Bridge VPIM Analog delivery of the message from the sending system to the receiving system is the most significant contribution to transport time The minimum analog delivery time can be calculated by multiplying the actual recording length of the message by the number of recipients of the message The AMIS protocol requires a separate analog transmission of the message for each recipient For example a five minute message with 10 recipients would require a minimum of 50 minutes for the analog transmission Analog delivery of the message from the sending system to the receiving system is the most significant contribution to transport time The minimum analog delivery time is the actual recording length of the message Octel Analog Networking allows a single analog transmission of a message addressed to multiple recipients which the receiving node will deliver to a
264. installed a new Windows service called CsBMsgConnector is created along with a special mailbox that has the display name USbms_ lt Servername gt The USbms mailbox is created in the default directory container for Cisco Unity and is hidden from the address book The CsBMsgConnector service processes messages that are placed in the USBms mailbox For systems that use failover the CsBMsgConnector service runs on both the primary and secondary servers and both services access the same USbms mailbox but only the service on the currently active server will process messages When a VPIM message is received with attributes indicating that it is a system broadcast message the Voice Connector first verifies that the message is from a domain specified in a VPIM delivery location If a VPIM delivery location with a matching domain name is not found the Voice Connector rejects the message and sends a non delivery receipt NDR to the sender If a VPIM delivery location with a matching domain is found the Voice Connector does the following e Removes the remote phone prefix from the From address if the prefix is specified on the corresponding VPIM delivery location page If a remote phone prefix is specified the beginning digits of the sender ID must match the prefix or the message will be rejected and an NDR sent e Converts voice attachments to the audio format specified on the corresponding VPIM delivery location page e Addresses the message to
265. ion Refer to your phone system documentation and the applicable Cisco Unity integration guide for details about the call information provided by the phone system Live Reply to AMIS Subscribers Live reply allows subscribers who listen to their messages by phone to respond to messages from other subscribers by calling them When live reply is enabled subscribers who are listening to messages by phone can reply to a subscriber message by choosing the call the subscriber option to have Cisco Unity call the subscriber directly Note that subscriber access to the live reply feature depends on their class of service settings Live reply is enabled on the Subscribers gt Class of Service gt Messages page in the Cisco Unity Administrator Subscribers can live reply to messages from subscribers on other voice messaging systems who have corresponding AMIS subscriber accounts in Cisco Unity In order for the live reply call to be successfully transferred a call transfer number must be configured for the AMIS subscribers Note that a live reply to an AMIS subscriber is always done via a release to phone system transfer even when both the Cisco Unity subscriber who is replying to a message and the AMIS subscriber have accounts on the same Cisco Unity server On a release to switch transfer Cisco Unity dials the call transfer number that is configured for the AMIS subscriber and hangs up leaving the phone system to handle the call Note the followi
266. ion verify that the following prerequisites have been met e The servers have already been upgraded to Cisco Unity 5 x as described in the Reconfiguration and Upgrade Guide for Cisco Unity Release 5 x With Microsoft Exchange which is available at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html e A license file with a VPIM license has been obtained and installed on the Cisco Unity Bridgehead server e Cisco Unity and Exchange meet the requirements as described in the VPIM Networking Requirements section in Networking Options Requirements for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter11 Migrating from SMTP Networking to VPIM Networking W Task List for Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Networking to VPIM Networking Use the task list that follows to migrate from SMTP Networking to VPIM Networking for messaging between Cisco Unity servers that access different directories The cross references take you to detailed procedures most of which are in other chapters of the Networking Guide After finishing a procedure return to this task list and continue with the next item Do these tasks in both Cisco Unity locations 1 Uninstall the older version of the Voice Connector that was u
267. ion and hangs up What happens to the call after that depends on how the phone system is configured If you do not configure the phone system to handle this situation the call may be dropped Identified Subscriber Messaging with Networked Cisco Unity Subscribers When a subscriber calls another subscriber and the call is forwarded to the greeting of the called subscriber the ability of Cisco Unity to identify that it is a subscriber who is leaving a message is referred to as identified subscriber messaging Because Cisco Unity is able to identify the caller as a subscriber e Cisco Unity plays the internal greeting of the called subscriber when the caller leaves a message e Cisco Unity plays the recorded voice name of the subscriber who left the message when the recipient listens to the message e Cisco Unity allows the recipient to record a reply For identified subscriber messaging to work when a subscriber on one Cisco Unity server calls a subscriber on another networked Cisco Unity server the servers must be in the same dialing domain Note that identified subscriber messaging between Cisco Unity servers by default is not enabled See the Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers Optional section on page 2 8 for details It is important to note the difference between the following two circumstances e A subscriber logs on to Cisco Unity and then records and sends a message To sen
268. ions by using one CSV file To help prevent others from sending e mail to VPIM subscribers you may want to include the HIDE_IN_ADDRESS_BOOK column header and enter a 1 one in each row of subscriber data A value of indicates that subscribers will be hidden from the e mail address book a value of 0 indicates that subscribers will be displayed If your CSV file contains columns of data that you do not want to import delete the columns Alternatively you can title one column NOTES The Cisco Unity Bulk Import wizard ignores data beneath any NOTES column header but the wizard does not support more than one NOTES column in a CSV file Confirm that each row contains the appropriate data corresponding to each column header Save the file as a CSV file OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 12 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Continue with the following To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard procedure To Create VPIM Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Disable virus scanning services and intrusion detection software on the bridgehead Cisco Unity server if applicable Otherwise the Cisco Unity Bulk Import wizard may run slowly See the Cisco Unity Bulk Import wizard Help fo
269. irectory container that was specified in the Message Store Configuration wizard during Setup If you want to have auto created VPIM subscribers created in a different location you can configure Cisco Unity to use any properly configured container or organizational unit Separating the auto created contacts from other AD objects allows you to more easily monitor and control these objects However we do not recommend that you attempt to change the container used for subscriber creation unless you are familiar with Active Directory objects and permissions If you choose to change the container for auto created contacts note the following e New VPIM subscribers that are created manually by using the Cisco Unity Administrator will still be created in the default AD container that was selected in the Message Store Configuration wizard e Existing VPIM subscribers that have been manually created will not be relocated to the container selected for auto created contacts However if an automatic modification or deletion is initiated for one of these accounts Cisco Unity will update the account properly in the default container e Ifauto created VPIM subscribers have already been created in the current container or you wish to move existing manually created VPIM subscribers you can move the existing contacts to the new container by using Active Directory Users and Computers Use the following task list to set up the container or organizational unit and
270. isco Unity Bridgehead server or to a directory that you can browse to from the server Open the CSV file in a spreadsheet application or another application with which you can edit and reorganize the data Do the following e Confirm that the data is separated by commas and that no tabs spaces or semicolons separate the data in the file e If any data includes a space quotes or commas contain the characters within quotes Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5 The order of the column headers does not matter though it is good practice to set up your CSV file as indicated here For example the columns of data in this sample are sorted so that the last name of the user is followed by the first name the extension DTMF_ACCESS_ID and then by the remote mailbox number REMOTE_USER_ID Abade Alex 2001 3000 Bader Kelly 2002 3 100 Campbell Terry 2003 3200 Cho Li 2004 3300 Enter the required column headers above the first row of data Column headers must be in uppercase separated by commas and spelled as indicated below LAST_NAME FIRST_NAME DTMF_ACCESS_ID REMOTE_USER_ID Note The examples in this procedure illustrate how to set up a CSV file so that the Cisco Unity Bulk Import wizard creates subscriber accounts and new contacts at the same time If you choose to create new subscriber accounts with existing contact data you must also include the ALIAS co
271. isco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Networking Enable Identified Subscriber Messaging ISM for AMIS Bridge and VPIM Subscribers In the New Value list click 1 then click Set When prompted click OK Click Exit Restart Cisco Unity for the registry setting to take effect Gathering Information About Cisco Unity to Configure Another Voice Messaging System for VPIM Configuring another voice messaging system to exchange VPIM messages with Cisco Unity may require the following information e The server name and domain name of the Exchange or relay server that handles incoming SMTP messages Depending on your network this may or may not be the same server on which the Voice Connector and VPIM Transport Event Sink are installed e The Cisco Unity phone prefix if any and Remote phone prefix if any entered on the corresponding delivery location page e Mailbox number range for Cisco Unity subscribers Incoming VPIM messages must be routed to the Exchange server on which the Voice Connector and VPIM Transport Event Sink are installed When defining a location for Cisco Unity on the remote voice messaging system use the domain name that you entered for the SMTP Transport Event Sink during the Voice Connector setup program Cisco Unity expects incoming VPIM messages to be formatted as follows lt UnityPhonePrefix Unity
272. isco Unity can use alternate extensions Inbound Search Scope In installations with multiple Cisco Unity servers networked together the search scope for a matching subscriber extension for inbound messages that are sent from another VPIM compliant voice messaging system is set to the global directory It is not possible to limit the inbound search scope to either a dialing domain or to the local Cisco Unity server Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ka OL 13844 01 _ Chapter 7 VPIM Networking Notable Behavior W If two or more Cisco Unity subscribers have identical extensions messages from the remote voice messaging system will not be delivered by the Voice Connector to any of the Cisco Unity subscribers with the duplicate extensions When the Voice Connector detects duplicate extensions it NDRs the message back to the sender and logs a warning to the Windows Application Event log If you are concerned that there might be duplicate extensions among Cisco Unity subscribers you can check the Application Event log on the Exchange server on which the Voice Connector is installed for warnings from the Exchange 2000 Voice Connector Running the Voice Connector Setup Program in Another Language A The Voice Connector installation program does not prompt with a choice of languages for the installation it always installs in English To run the Voice Connector installation program by using one o
273. ists page 2 22 e System Broadcast Messages page 2 23 Locations and Digital Networking Central to how Digital Networking works is a Cisco Unity object called a location Each Cisco Unity server is associated with one location referred to as the default or primary location which is created during installation and which cannot be deleted With the exception of public distribution lists all subscribers and other Cisco Unity objects such as call handlers that are created on your Cisco Unity server are associated with the primary location Each primary location contains the addressing information that Cisco Unity needs to route messages between Cisco Unity servers Because Cisco Unity stores location and subscriber addressing information in the directory the addressing information replicates to other Cisco Unity servers on the network The primary location also contains a Dial ID which Cisco Unity uses as an identifier for the location Carefully plan the numbers that you choose as Dial IDs for the primary location and for any delivery locations that you create Without careful planning it is possible to inadvertently assign Dial IDs that will cause problems in locating message recipients at another location See the Assigning Dial IDs section on page 9 2 and the Location Addressing Options section on page 9 8 for more information Dialing Domains A dialing domain is a collection of Cisco Unity servers that access the same direc
274. ists are used to send voice messages to multiple subscribers at the same time Cisco Unity assigns new subscribers to the public distribution lists that are specified in the template on which the subscriber account is based For details see the Managing Distribution Lists chapter in the System Administration Guide for Cisco Unity Public distribution lists correspond to distribution groups in Active Directory The distribution lists are listed in the address book for Microsoft Outlook or other e mail client unless they are explicitly hidden To help prevent e mail from being sent to VPIM subscribers you may want to create lists that contain only VPIM subscribers and hide these distribution lists from the Outlook address book The option to hide distribution lists is available on the Subscribers gt Public Distribution Lists gt Profile page in the Cisco Unity Administrator OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking 5 Subscriber Templates In the Cisco Unity Administrator you can specify settings for a group of subscribers by using a subscriber template Subscriber templates contain settings that are applicable for subscribers of a particular type such as a department The settings from the template you choose are applied to subscriber accounts as the accounts are created Cisco Unity comes
275. ith one location referred to as the default or primary location which is created during installation and which cannot be deleted With the exception of public distribution lists all subscribers and other Cisco Unity objects such as call handlers that are created on your Cisco Unity server are associated with the primary location Each primary location contains the addressing information that Cisco Unity needs to route messages between Cisco Unity servers Because Cisco Unity stores location and subscriber addressing information in the directory the addressing information replicates to other Cisco Unity servers on the network See extension address Defines the structure of a database including classes of data objects and the type of information that each data object can contain When setting up Cisco Unity for use with Exchange 2000 or Exchange 2003 the Active Directory schema must be extended Simple Mail Transfer Protocol An industry standard Internet protocol providing e mail services It is a TCP IP protocol that defines the message format and method for sending messages from one host to another SMTP was originally designed only for ASCII text but MIME and other encoding methods enable program and multimedia files to be attached to e mail messages Most e mail systems that send mail over the Internet use SMTP to send messages from one server to another Transmission Control Protocol Internet Protocol A communications protocol develop
276. ity Bulk Import wizard Run Global Subscriber Manager from Tools Depot to delete the AMIS delivery locations and associated AMIS subscribers and underlying contacts If the former AMIS subscribers do not already have Active Directory accounts create the accounts In addition if the former AMIS subscribers did not use Exchange for e mail create Exchange mailboxes for them Alternatively you can let the Cisco Unity Bulk Import wizard create the accounts and mailboxes Run the Cisco Unity Bulk Import wizard by using the input file that you prepared in Step 4 Migrating Subscribers One at a Time If you have set up AMIS subscriber accounts for the subscribers on another voice messaging system and if they have existing Exchange mailboxes you may want to use the Migrate Subscriber Data utility when the time comes to migrate them to Cisco Unity The Migrate Subscriber Data utility creates a Cisco Unity subscriber account by combining the Cisco Unity specific data from an existing AMIS subscriber account such as the voice name with an existing mail user The utility then deletes the AMIS subscriber account and the associated Active Directory contact The Migrate Subscriber Data utility is available in Tools Depot on the Cisco Unity server See the Help file that comes with the utility for more information OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking Hi AMIS Conc
277. ity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking VPIM Concepts and Definitions Table 7 3 CsVPIMConnector Error Status Code Descriptions Error Status Code Description 100 success Successful attempt to create modify or delete the subscriber 101 extension conflict Attempt to create a subscriber with an extension that already exists in the directory 102 alias conflict Attempt to create a subscriber with an alias that already exists in the directory 103 remote address conflict Attempt to create a subscriber with a remote address that already exists in the directory 104 invalid name The VPIM message was received with only a single name field both a first and last name are required to create or modify a subscriber 105 invalid parameter Parameter used for attempted creation was invalid for example an invalid subscriber template or container for creation was specified or there were insufficient permissions to create the subscriber in the specified container 106 subscriber not local Modification or deletion requested for a subscriber that is found in the global subscriber table but not in the local subscriber table 107 subscriber not found Modification or deletion requested for a subscriber that cannot be found 108 invalid extension Extension creation rules specified for the location cannot be applied to the phone number received or the extension generate
278. ity can exchange messages with the other voice messaging system Optionally you can configure the macro trace Basic Incoming and Outgoing AMIS Message in the Unity Diagnostic tool on the Windows Start menu click Programs gt Cisco Unity gt Unity Diagnostic Tool to verify that Cisco Unity can send and receive AMIS messages Procedures for Setting Up Cisco Unity to Use AMIS This section contains all of the procedures necessary to set up Cisco Unity to use AMIS Consult the Task List Setting Up Cisco Unity to Use AMIS section on page 5 3 for information on the order in which the procedures must be completed Setting Up the Voice Connector for AMIS Networking The Voice Connector installation program is included on Cisco Unity DVD 1 and CD 1 Voice Connector for Exchange 2000 version 11 0 1 or later can be installed on either an Exchange 2000 or an Exchange 2003 server The Voice Connector installation program does not prompt with a choice of languages for the installation it always installs in English To run the Voice Connector installation program by using one of the localized versions FRA DEU or JPN instead of English see the Running the Voice Connector Setup Program in Another Language section on page 5 42 Setting Up the Voice Connector for Exchange 2000 A Install the Voice Connector on any Exchange 2000 or Exchange 2003 server that is not part of an Exchange cluster Microsoft does not support third party c
279. ity servers or other voice messaging systems by using the VPIM protocol VPIM Networking also provides messaging between Cisco Unity servers that access separate directories Cisco Unity with Domino systems and Cisco Unity with Exchange systems Cisco Unity and Cisco Unity Express Note that the Voice Connector is not needed with Digital Networking because the Cisco Unity servers access the same directory The Voice Connector ships with Cisco Unity and is available on the Cisco Unity Voice Connector for Exchange Software Download page at http www cisco com cgi bin tablebuild pl unity voice connector Active Directory Schema Extensions A small subset of Cisco Unity data is stored in Active Directory Therefore before installing Cisco Unity the Active Directory schema must be extended In addition to the schema extensions required before installing Cisco Unity the Active Directory schema must be extended before setting up the following Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange mia g OL 13844 01 _ Chapter 1 Networking in Cisco Unity Bridge Networking VPIM Networking Comparison of AMIS Bridge and VPIM Networking W The schema extensions needed to support Digital Networking and AMIS Networking are part of the general set of schema extensions for Cisco Unity For detailed information about the data that is stored in the directory see the following white papers Cisco Unity Data
280. ity to Use VPIM Networking W To Create VPIM Delivery Locations by Using the Cisco Unity Bulk Import Wizard Before you run the Cisco Unity Bulk Import wizard disable virus scanning services and intrusion detection software on the Cisco Unity server if applicable Otherwise the Cisco Unity Bulk Import wizard may run slowly On the Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Cisco Unity Bulk Import On the Welcome page click Next On the Select Import Operation in the Locations section click CSV File and then click Next On the Select Location Operation page click Create New Locations and then click Next On the Type of Locations page click VPIM and then click Next On the Files page specify the name and location of the input file Specify the name and location of the output file or use the default location and file name which is based on the input file For example if the input file is C Temp VPIM_Locations csv the default output file will be C Temp VPIM_Locations out csv Click Next to proceed to the Valid Location Data page which displays a table with validated rows of data from the input CSV file If you do not want to import a row of data uncheck the check box in the first column of the row If errors were found in any of the rows you can click the Errors link at the bottom of the page to open the output CSV file to correct the errors or you can ignore the errors for now and pr
281. ix 425 By setting both the Remote Phone Prefix and the Dial ID to 425 the number that a subscriber enters when blind addressing a message to someone at the VPIM location is the same number that the subscriber enters when calling the person Because of the prefix VPIM subscribers are assigned a 7 digit Remote Mailbox Number In this example for outgoing messages the Voice Connector would add the prefix 425 to the beginning of the remote mailbox number creating a 10 digit recipient mailbox number Audio Format Considerations The Audio Format Conversion settings on the VPIM delivery location page in the Cisco Unity Administrator allow you to control the audio format of outgoing and incoming VPIM messages as follows e Outbound Messages You can set whether outbound VPIM messages are converted to G 726 or sent in the format in which they were recorded no audio format conversion e Incoming Messages You can set whether incoming VPIM messages are converted to G 711 mu law GSM 6 10 G 729a or stored in the format in which they were sent no audio format conversion To make decisions about these settings consider the following e The audio format that the local Cisco Unity server or servers if there are multiple Cisco Unity servers networked together uses for recording and playing voice messages Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P7538 OL 13844 01 Chapter7 VPIM Networking M
282. ix the errors See the To Correct Errors That Occurred When Importing Data from a CSV File procedure on page 11 7 When the VPIM subscriber accounts are created click Finish If you had import errors but in Step 7 you chose to correct them later see the To Correct Errors That Occurred When Importing Data from a CSV File procedure on page 11 7 If you had no import errors or if all errors have now been corrected finish the migration by going to the Setting Up the Voice Connector for VPIM Networking section on page 7 10 To Correct Errors That Occurred When Importing Data from a CSV File The error log file contains data that the Cisco Unity Bulk Import wizard could not import The wizard reports the first error it detects in a row in a CSV file When you have corrected that error the wizard may detect additional errors in the same row when the data is imported again Thus you may need to repeat the correction process running the Cisco Unity Bulk Import wizard and correcting an error several times to find and correct all errors The output log file contains all the records that were not imported You can save it as a CSV file and use it when you run the Cisco Unity Bulk Import wizard again Note that each time you run the Cisco Unity Bulk Import wizard the error and output log files are overwritten unless you specify new names for the files Browse to the directory that contains the error log file you specified durin
283. ization also has the FaxMail and Text to Speech e mail features subscribers can use the phone to forward fax and e mail messages to any subscriber in the organization Although Cisco Unity stores information about subscribers and other Cisco Unity objects such as call handlers in a SQL Server database on the Cisco Unity server a small subset of information about subscribers distribution lists and locations is also stored in Active Directory to enable Digital Networking When subscriber and location data from other Cisco Unity servers replicates in Active Directory Cisco Unity detects the data and updates the SQL Server database Because of directory replication each Cisco Unity server has the information that it needs to address voice messages to subscribers who are associated with the other Cisco Unity servers Requirements for Setting Up Digital Networking The key to Digital Networking is that all of the Cisco Unity servers access a common directory To use Digital Networking the Cisco Unity servers must be in the same Active Directory forest OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking Overview Digital Networking Note that Cisco Unity servers that are licensed for Unified Messaging UM and Cisco Unity servers that are licensed for Voice Messaging VM can use Digital Networking to exchange messages There are no licensing issues associated with VM an
284. k Finish to exit Setup and restart the server Enable virus scanning and the Cisco Security Agent services if applicable OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter4 Internet Subscribers HI Creating Internet Subscriber Accounts Step 1 Step 2 Step 3 Step 4 Step 5 To view Voice Connector properties in Exchange System Manager Windows Script Host version 5 6 or later must be installed on the Exchange server Note that if the Exchange server uses an earlier version of Windows Script Host the Voice Connector functions properly but you will not be able to view Voice Connector properties in Exchange System Manager To Determine Whether to Update Windows 2000 Script Host On the Exchange server on which the Voice Connector has been installed browse to Winnt System32 Right click the file Wshom ocx and click Properties Click the Version tab In the Item Name list click Product Version to view the version in the Value box If the version is earlier than 5 6 update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager Go to the downloads page of the Microsoft website and do a keyword search for Windows Script Host Follow the installation instructions Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts Step 1 Step 2 Step 3 The Cisco Unity Bulk Import wizard allows you to create
285. l nodes Applicable long distance charges if the Bridge server and the Octel system are physically located in different areas SMTP network bandwidth for message delivery between the Bridge and Cisco Unity License for the Cisco Unity server that functions as a VPIM bridgehead SMTP network bandwidth for message delivery 1 Note that the costs shown in this table are associated with Cisco Unity There may be additional connectivity costs associated with enabling AMIS Octel Analog Networking or VPIM for the voice messaging system with which Cisco Unity exchanges messages Table 1 4 Supported Voice Gateways AMIS Bridge VPIM For the most up to date list of For the most up to date list of supported N A supported voice gateways see the applicable Supported Hardware and Software and Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_ installation_guides_list html voice gateways see the applicable System Requirements and Supported Hardware and Software for Cisco Unity Bridge at http www cisco com en US products sw voicesw ps2237 prod_installation_ guides_list html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter1 Networking in Cisco Unity Table 1 5 AMIS International Availability Bridge Comparison of AMIS Bridge and VPIM Networking W VPIM All countries in which Cisco Unity i
286. laced on the Windows desktop Confirm that all domain controllers are on line before making the schema updates Schema replication will occur only when all domain controllers are on line On the domain controller that is the schema master log on by using an account that is a member of the Schema Administrators group On Cisco Unity DVD 1 or CD 1 or from the location to which you saved the downloaded Cisco Unity CD 1 image files browse to the directory ADSchemaSetup and double click ADSchemaSetup exe In the dialog box double click a row to choose the language in which you will view ADSchemaSetup Check Exchange 2000 VPIM Connector uncheck the other check boxes and then click OK When the LDAP Data Interchange Format LDIF scripts have finished running click OK When the schema extension has finished Ldif log and LDif err files are saved to the desktop View the contents of the files to confirm that the extension completed successfully Wait for the changes to the schema to replicate throughout the forest before adding information to the primary location and to delivery locations Changes to the schema may take 15 minutes or more to replicate amp Note To determine whether changes have replicated and to force replication if necessary use the Replication Monitor which is available when you install Support Tools from the Windows 2000 compact disc Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange e
287. lbox number in the header From address e Mailbox number in the From address For example if the From address contains lt 8882233 remote voicemailsystem com gt the Remote Mailbox Number would be 8882233 If a remote phone prefix is specified for the delivery location the prefix is removed from the source number to create the remote mailbox number The rule applied to map the TEL property or mailbox number to a VPIM subscriber extension is not applied to the remote mailbox number Non numeric characters in the source data for the extension field are removed when creating the VPIM subscriber extension for example if the TEL property is used and contains the number 555 888 2233 the subscriber extension would be formed from the digits 5558882233 If the rule that is configured for mapping the incoming phone number data cannot be successfully applied the creation of the VPIM subscriber will fail When the CsVPIMConnector service automatically creates VPIM subscribers the Active Directory contact is given an alias in the following format VPIM_ lt DeliveryLocationDialID gt _Extension The service will also apply the subscriber template that is specified in the delivery location configuration when the VPIM subscribers are created OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking Hi VPIM Concepts and Definitions Subscriber Add
288. lem until the problem is resolved Then continue with Step 3 Step3 Enter ping lt Domain name gt where lt Domain name gt is the domain name that will be used to address messages to the remote voice messaging server The domain name in this step is the domain name that will be entered on the VPIM delivery location page in the Cisco Unity Administrator when setting up VPIM Networking Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange re E OL 13844 01 Chapter 7 VPIM Networking Step 4 Step 5 Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedures for Setting Up Cisco Unity to Use VPIM Networking W If you received a reply when pinging the IP address in Step 2 but no replies when pinging the domain name in Step 3 see the Resolving Names with IP Addresses section on page 7 5 When the problem is resolved continue with Step 5 Test network connectivity in the opposite direction For systems other than Cisco Unity consult the documentation for information on how to conduct the test and continue with Step 6 Note that the remaining steps in this procedure may not exactly match the steps necessary for your system so you may need to make adjustments On the remote server ping the IP address of the local Exchange or relay server that handles incoming SMTP messages If you receive no reply troubleshoot the network connectivity problem until the
289. ling Domain or Global Directory as applicable e If you are using blind addressing to a Cisco Unity server in a separate directory or to another voice messaging system set the Blind Addressing Allowed Locations setting to something other than None as applicable If you want subscribers to be able to do a spell by name search that is limited to a specific location check the Include Locations in Searches check box Click the Save icon Setting the Directory Handler Search Scope Step 1 Step 2 Step 3 Step 4 Step 5 To Set the Directory Handler Search Scope In the Cisco Unity Administrator go to the Call Management gt Directory Handlers gt Profile page If you are using only the default directory handler skip to Step 3 Click the Find icon to find and view the directory handler that you want to change Go to the Search Options page and click Dialing Domain Click the Save icon Repeat Step 2 through Step 4 for each directory handler that you want to change Setting the Automated Attendant Search Scope Note By default callers who reach the opening greeting for your organization can be transferred only to subscribers who are associated with the local Cisco Unity server If you want to set up the automated attendant so that callers can be transferred to subscribers who are associated with other Cisco Unity servers in the same dialing domain change a registry setting as described in the following procedure The automa
290. ll intended recipients For example a five minute message with 10 recipients would require a minimum of 5 minutes for the analog transmission Exchange routing time and SMTP delivery time to a remote VPIM system are the only considerations For example a five minute message with 10 recipients would likely take less than one minute to transmit OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter 1 Hs Comparison of AMIS Bridge and VPIM Networking Table 1 16 Private Messages AMIS Bridge VPIM The AMIS protocol does not support this functionality Messages marked private when they are sent are not marked private when the recipient retrieves them Supported Messages marked private when they are sent are marked private when the recipient retrieves them Supported Messages marked private when they are sent are marked private when the recipient retrieves them Table 1 17 Secure Messages AMIS Bridge VPIM Incoming messages cannot be encrypted before being delivered to the local recipient With default settings Outgoing secure messages are undeliverable and will generate an NDR When configured Outgoing secure messages are decrypted by the Voice Connector and the message is no longer secure With default settings Incoming messages will not be encrypted before being delivered to the local recipient Outgoing secure messag
291. ll Routing Rules Are Set to Route Calls to the Opening Greeting section on page 3 9 4 On the Cisco Unity server that has the audio text application that handles calls from outside callers enable cross server transfer and enter the pilot numbers of the destination Cisco Unity servers See the Enabling Cross Server Transfer and Entering the Pilot Numbers of Destination Cisco Unity Servers section on page 3 10 5 Optionally if you want to enable cross server transfers to external subscribers change the Networking Cross Server Transfer Behavior for External Subscribers setting in the Advanced Settings Tool Both the originating and destination Cisco Unity servers must be at version 5 0 1 or later to enable this feature See the Optional Enabling Cross Server Transfer for External Subscribers section on page 3 10 6 Optionally if you want to enable the transfer override digit sequence for subscribers that are homed on other Cisco Unity servers change the Networking Allow Transfer Override on Cross Server Transfer Handoff setting in the Advanced Settings Tool Both the originating and destination Cisco Unity servers must be at version 5 0 1 or later to enable this feature See the Optional Enabling Transfer Override on Cross Server Transfer Handoff section on page 3 11 7 Test the cross server logon functionality See the Testing Cross Server Transfer section on page 3 11 Note Subsequently if
292. llation is complete click Finish to exit Setup and restart the server Enable virus scanning and the Cisco Security Agent services if applicable Controlling What Happens to Messages That Cannot Be Delivered When the Voice Connector encounters a message that cannot be delivered and the sender information is incomplete or incorrect such that a nondelivery receipt NDR cannot be sent to the message sender the Voice Connector saves the message in the Archive folder in the Voice Connector mailbox The Archive folder is accessible only when using tools available from Microsoft If you want more control over archived messages you can add to the registry either the AliasToForwardBadMailsTo value or the DeleteArchiveFolderMessages value but not both When you add the AliasToForwardBadMailsTo registry value and set it to the SMTP address of a user or distribution list when the Voice Connector encounters a problematic message information about the message is sent to the specified address instead of being saved in the Archive folder When a problematic AMIS message is encountered the informational message that the Voice Connector sends to the specified user or distribution list includes the MIME header of the problematic message as a text attachment The MIME header contains the To and From addresses which may help in troubleshooting the problem When you add the DeleteArchiveFolderMessages registry value and set it to 1 the Voice Con
293. ls to the Opening Greeting In the Cisco Unity Administrator go to the Call Routing gt Direct Calls page Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange E OL 13844 01 _ Chapter 3 Cross Server Logon Transfers and Live Reply Step 2 Cross Server Logon W Verify that calls to the pilot number for the server are routed to the Opening Greeting The Default Call Handler routing rule which cannot be deleted or modified sends calls to the Opening Greeting Therefore if you have not added any routing rules the server is already set to correctly process cross server calls Enabling Cross Server Logon and Entering the Pilot Numbers of Destination Cisco Unity Servers Step 1 Step 2 Step 3 Step 4 Step 5 If the system is using failover do the following procedure on both the primary and secondary server because most of the settings on the Network gt Dialing Domain Options page are stored in the registry Registry settings are not replicated to the secondary server To Enable Cross Server Logon and to Enter the Pilot Numbers of Destination Cisco Unity Servers In the Cisco Unity Administrator go to the Network gt Dialing Domain Options page In the Cross Server Logon section check the Subscribers Dial the Same Number to Log On to Cisco Unity check box In the Pilot Numbers for Cross Server Logon Transfer and Live Reply section enter the pilot number in the Dial String field for ea
294. lumn header and data in your CSV file If desired add optional column headers to the first row and the corresponding data that you want to import in the subsequent rows below As you do so confirm that e Column headers and data are separated by commas Note that every row does not have to contain data for any optional column header s e Any data that includes a space quotes or commas is contained within quotes To associate the AMIS subscribers in the CSV file with a delivery location you can either choose from the list of defined delivery locations presented by the Cisco Unity Bulk Import wizard during the import or you can add the DELIVERY_LOCATION_ID column to the CSV file The DELIVERY_LOCATION_ID column contains the dial ID of a delivery location with which the external subscriber will be associated This value corresponds to the Dial ID field on the Network gt Delivery Locations gt Profile Page in the Cisco Unity Administrator If this column header is omitted or OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 8 Step 9 Step 10 Step 11 Step 12 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 if a row does not contain a value the delivery location that the Cisco Unity Bulk Import wizard prompts for is used as a default You can import external subscr
295. m Broadcast Messages Can Be Addressed to Subscribers on Multiple Servers in an Organization EdmontonCUE Cisco Unity Express VPIM Broadcast ID 661 aes A a iy ChicagoUnity LondonUnity NewYorkUnity ParisUnity Dial ID 444 VPIM Bridgehead VPIM Bridgehead i AtlantaUnity BrusselsUnity Dial ID 544 AD Forest 1 AD Forest 2 A Example 1 Addressing a System Broadcast Message Within the Directory by Using the Digital Networking Configuration A subscriber on ChicagoUnity who has been granted permission to send system broadcast messages to subscribers on multiple servers can address a message from the Cisco Unity Broadcast Message Administrator by using the options shown in Table 8 1 which result in a system broadcast message being transmitted to all subscribers on the local server or to all subscribers on multiple servers within the directory ADForest1 These options use the existing Digital Networking configuration no additional configuration is required Table 8 1 Using the Cisco Unity Broadcast Administrator to Address Messages to Servers Within the Directory Cisco Unity Broadcast Administrator Option Selected Extension Entered System Broadcast Message Recipients Send to Subscribers on This Server N A All subscribers on ChicagoUnity Send to Subscribers at All Locations N A All subscribers on all Cisco Unity servers in ADForest ChicagoUnity New YorkUnity and Atlan
296. match the name of the VPIM subscriber e With Each VPIM Message Every incoming VPIM message from a remote sender at this delivery location will result in an update to the corresponding VPIM subscriber Select an option for the source from which to obtain the VPIM subscriber information either the vCard or the message headers Select the template on which to base newly created VPIM subscriber accounts Indicate whether VPIM subscriber display name updates should be allowed Indicate whether VPIM subscribers without recorded voice names should be allowed Indicate how text names that do not contain commas should be parsed into first and last names for auto created VPIM subscribers if the remote messaging system transmits the text name as one single field Select one of the following e Treat as FirstName LastName e Treat as LastName FirstName Indicate how text names on incoming messages should be mapped to the display names for auto created VPIM subscriber entries Select one of the following e Directly to VPIM Subscriber Display Names Click this option to have the display names for VPIM subscribers match their corresponding text names e Custom Mapping Click this option and enter a rule that defines how text names will be mapped to VPIM subscriber display names Enter the tokens lt FirstName gt lt LastName gt or lt TextName gt in any combination along with any additional text Always precede lt FirstName gt lt LastName
297. message to Kelly Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ka OL 13844 01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Hi Figure 2 2 No Overlapping Extensions Kelly Ext 4060 alt ext 456 4060 Global directory lt Phone system 1 Phone system 2 Unity 1 Unity 2 69671 If the numbering plans for each location do not overlap setting up alternate extensions is optional because they are simply a convenience for subscribers However if you do not set up alternate extensions be sure to tell subscribers to use the extension instead of the full phone number when addressing messages to subscribers who are associated with another location Note that alternate extensions have other purposes beyond their use in Digital Networking such as handling multiple line appearances on subscriber phones Subscribers can have up to nine alternate extensions For more information see the Specifying Subscriber Alternate Extension Settings section in the Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings chapter of the System Administration Guide for Cisco Unity available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html When Numbering Plans Overlap Assume that subscriber extensions on Unity 3 in Figure 2 3 overlap with extensions in dialing domain A To allow
298. messages do the following tasks Create one VPIM subscriber to represent each Cisco Unity Express server or each remote Cisco Unity domain Depending on the type of the remote location do one of the following OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Hs Additional Functionality If Cisco Unity Express servers are to be included in the distribution list find out the broadcast message VPIM ID of each Cisco Unity Express location For each Cisco Unity Express broadcast mailbox create a VPIM subscriber with a remote mailbox number that matches the broadcast message VPIM ID and the subscriber location set to the delivery location configured for the Cisco Unity Express server For remote Cisco Unity locations create a VPIM subscriber by using any unused remote mailbox number from three to ten digits in length any existing VPIM subscriber for the delivery location can be used in this case but for ease of administration and to avoid the possibility of the subscriber being inadvertently deleted we recommend that you configure a subscriber account specifically for this purpose You can create VPIM subscriber accounts by using the Cisco Unity Bulk Import wizard or the Cisco Unity Administrator We recommend that you hide any VPIM subscribers that are created specifically for broadcast mailboxes from
299. mples in this procedure illustrate how to set up a CSV file so that the Cisco Unity Bulk Import wizard creates subscriber accounts and new contacts at the same time If you choose to create new subscriber accounts with existing contact data you must also include the ALIAS column header and data in your CSV file If desired add optional column headers to the first row and the corresponding data that you want to import in the subsequent rows below As you do so confirm that e Column headers and data are separated by commas Note that every row does not have to contain data for any optional column header s e Any data that includes a space quotes or commas is contained within quotes To associate the VPIM subscribers in the CSV file with a delivery location you can either choose from the list of defined delivery locations presented by the Cisco Unity Bulk Import wizard during the import or you can add the DELIVERY_LOCATION_ID column to the CSV file The DELIVERY_LOCATION_ID column contains the dial ID of a delivery location with which the external subscriber will be associated This value corresponds to the Dial ID field on the Network gt Delivery Locations gt Profile Page in the Cisco Unity Administrator If this column header is omitted or if a row does not contain a value the delivery location that the Cisco Unity Bulk Import wizard prompts for is used as a default You can import external subscribers for multiple delivery locat
300. mpts until the Choose Whether to Enable Voice Messaging Interoperability page appears c Check the Set Permissions Required by AMIS Cisco Unity Bridge and VPIM check box d Follow the on screen prompts to complete the Permissions wizard For more information on running the Permissions wizard see the Permissions wizard Help file PWHelp_ lt language gt htm in the directory where the Permissions wizard is installed If you do not know whether you checked the check box run the Permissions wizard in report mode For more information see the Report Mode Help file PWReportHelp_ lt language gt htm in the directory where the Permissions wizard is installed OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking 10 11 12 13 14 If you plan to configure Cisco Unity to automatically update the VPIM subscriber directory run ConfigMgr exe in order to create the UVPIM account See the Creating the UVPIM Account by Using ConfigMgr exe Optional section on page 7 16 Customize the primary location profile settings See the Customizing the Primary Location section on page 7 18 Create delivery locations for each remote voice messaging system See the Creating VPIM Delivery Locations section on page 7 18 Optionally create VPIM subscribers See the Creating VPIM Subscribers
301. n To Enable Live Reply Between Cisco Unity Servers in the Same Dialing Domain Verify that the addressing search scope has been set to the dialing domain as described in the Setting the Addressing Directory Handler and Automated Attendant Search Scopes section on page 2 6 In the Cisco Unity Administrator go to the Network gt Dialing Domain Options page If the link is not active that means that the Cisco Unity server has not been configured to be in a dialing domain In the Live Reply section check the Subscribers Can Call Back a Cisco Unity Subscriber on a Different Cisco Unity Server check box Leave the Release Calls to the Phone System button selected this is the default A Caution Do not select the Cross Server Live Reply Pass Control to the Called Subscriber s Cisco Unity Server option unless you have read the restrictions and requirements that are explained in the Cross Server Logon Transfers and Live Reply chapter Click the Save icon Testing the Digital Networking Setup Each Cisco Unity server stores the primary location data and a subset of the data about subscriber accounts and distribution lists in the directory The time that it takes for data from other Cisco Unity servers to be reflected on the local server depends on your Active Directory network configuration and replication schedule You need to wait for the Cisco Unity data to replicate to the other servers before testing the Digital
302. n and enable a license file for license pooling See the Enabling License Pooling Optional section on page 2 4 2 Customize the primary location See the Customizing the Primary Location section on page 2 6 3 Set the addressing directory handler and automated attendant search scopes See the Setting the Addressing Directory Handler and Automated Attendant Search Scopes section on page 2 6 The Automated Attendant search option must be set to search the dialing domain in order for identified subscriber messaging to work 4 Optionally enable identified subscriber messaging ISM See the Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers Optional section on page 2 8 5 Modify the All Subscribers public distribution list See the Modifying the All Subscribers Public Distribution List section on page 2 10 6 Optionally add alternate extensions to each subscriber account For instructions see the Setting Up Alternate Extensions section in the Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings chapter of the System Administration Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html 7 Optionally set up system broadcast messaging in order to send system broadcasts to all subscribers in the directory See the Setting Up System Broadcast Messaging for Sending to All
303. n bulk in order to enable automatic updates For additional information on customizing the settings for automatic directory updates see the Customizing VPIM Subscriber Directory Update Settings section on page 7 28 Removing AMIS Networking Do the following tasks to remove the AMIS Networking option from Cisco Unity 1 Uninstall all instances of the Voice Connector See the applicable procedures in the Uninstalling the Cisco Unity Voice Connector section on page 10 4 2 Optionally make note of the Names Dial IDs Node IDs and Delivery Phone Numbers of all AMIS locations You may want this information if you plan to set up AMIS Networking on another Cisco Unity server 3 Optionally run Subscriber Information Dump to save AMIS subscriber information to an output file You may want this information if you plan to set up the networking option on another Cisco Unity server See the To Output Information About AMIS Subscribers procedure on page 10 2 4 Use Global Subscriber Manager to delete all AMIS delivery locations and associated AMIS subscribers See the To Delete AMIS Delivery Locations and AMIS Subscribers procedure on page 10 3 5 Delete the UAmis mailbox See the To Delete the UAmis Mailbox procedure on page 10 3 Procedures for Removing AMIS Networking To Output Information About AMIS Subscribers Step1 On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Step2
304. n click Next On the Select Location Operation page click Create New Locations and then click Next On the Type of Locations page click AMIS and then click Next On the Files page specify the name and location of the input file Specify the name and location of the output file or use the default location and file name which is based on the input file For example if the input file is C Temp AMIS_Locations csv the default output file will be C Temp AMIS_Locations out csv Click Next to proceed to the Valid Location Data page which displays a table with validated rows of data from the input CSV file If you do not want to import a row of data uncheck the check box in the first column of the row If errors were found in any of the rows you can click the Errors link at the bottom of the page to open the output CSV file to correct the errors or you can ignore the errors for now and proceed with the import Click Next to start the import process and display the Creating Locations page which provides status information about the import When the delivery locations are created click Next to display the Cisco Unity Bulk Import Wizard Finished page which displays summary information OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 12 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 If you ha
305. n that dials the number to access Cisco Unity must still be configured to call the home Cisco Unity server of the subscriber Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 nE Chapter3 Cross Server Logon Transfers and Live Reply HI Cross Server Logon Although cross server logon will transfer the calls to the home server in the above cases doing so for a large number of subscribers will increase the load on the Cisco Unity servers Therefore when a subscriber account is moved to another Cisco Unity server the subscriber phone still must be configured to call the home server Prerequisites Enabling Cross Server Logon All of the Cisco Unity servers must be configured for Digital Networking as described in the Setting Up Digital Networking section on page 2 3 The cross server features are supported for integrations with Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager integrations with phone systems through PIMG TIMG units and or integrations with Cisco SIP Proxy Server CSPS Integrations with phone systems through voice cards are not supported See the Phone System Considerations for Cross Server Features section on page 3 2 for more information Task List Enabling Cross Server Logon D Use the following task list to enable cross server logon The cross references take you to detailed procedures 1 4 Verify that all of th
306. n the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Step2 In the left pane of the Tools Depot window expand Administration Tools Step3 Double click Permissions Wizard Step4 Do the following e Choose the same Active Directory account for the Cisco Unity message store services account Click Next without changing any options until you arrive at the Choose the Cisco Unity Message Store Services Account page Choose the same Active Directory account for the Cisco Unity message store services account on every Cisco Unity server e Choose the applicable containers Click Next without changing any options until you arrive at the Choose Active Directory Containers for Import page Choose all of the containers from which users will be imported for every Cisco Unity server in the forest Step5 Click Next without changing any options until you complete the wizard Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 E 523 Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 6 Repeat Step through Step 5 on each Cisco Unity in the forest Enabling Identified Subscriber Messaging Step 1 Step 2 Step 3 If the system is using failover you must make this change on both the primary and secondary servers because the setting is stored in the registry To Enable Identified Subscriber Messaging In the Cisco Unity Administrat
307. n the Windows Start menu click Programs gt Administrative Tools gt Active Directory Users and Computers Click View gt Advanced Features if it is not already selected Right click the container or OU in which the auto created contacts are to be created and click Properties Click the Security tab Click Add Select from the list the account that Cisco Unity directory services log on as typically this is UnityDirSvc Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 7 VPIM Networking Step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 1 Step 2 Step 3 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Procedures for Setting Up Cisco Unity to Use VPIM Networking W Click Add then click OK Click Advanced Select the permission entry for the account that you selected in Step 6 and then click View Edit In the Apply Onto list select This Object Only if it is not already selected In the Allow column of the Permissions list check the Create Contact Objects check box and click OK Click View Edit In the Allow column of the Permissions list check the Read All Properties Write All Properties check box and click List Contents Click OK twice and exit Active Directory Users and Computers To Obtain the Distinguished Name of the Container or Organizational Unit On the Windows Start menu click Programs gt Admi
308. nate extensions to the subscriber accounts to match the calling number Additionally there may be other phone system specific issues that prevent Cisco Unity from matching the calling number to a subscriber extension Refer to your phone system documentation and the applicable Cisco Unity integration guide for details about the call information provided by the phone system Live Reply to VPIM Subscribers Live reply allows subscribers who listen to their messages by phone to respond to messages from other subscribers by calling them When live reply is enabled subscribers listening to messages by phone can reply to a subscriber message choosing the call the subscriber option to have Cisco Unity call the subscriber directly Note that whether subscribers have access to the live reply feature depends on their class of service settings Live reply is enabled on the Subscribers gt Class of Service gt Messages page in the Cisco Unity Administrator Subscribers can live reply to messages from subscribers on other voice messaging systems who have corresponding VPIM subscriber accounts in Cisco Unity In order for the live reply call to be successfully transferred a call transfer number must be configured for the VPIM subscribers Note that a live reply to a VPIM subscriber is always done via a release to phone system transfer even when both the Cisco Unity subscriber who is replying to a message and the VPIM subscriber have accounts on the sam
309. ncepts and Definitions Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 want to consider preventing subscribers from adding subscribers to their private lists in the Cisco Unity Assistant and asking them not to use the Cisco Unity phone menus to do so at least until the migration process is complete Use the following procedure to prevent all subscribers who are associated with the Cisco Unity server from adding individual subscribers to their private lists in the Cisco Unity Assistant The procedure does not prevent subscribers from using the Cisco Unity phone menus to add regular and external subscribers to their private lists nor does it prevent subscribers from addressing messages to regular and external subscribers To Prevent Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Unity Assistant Do Not Allow Subscribers to Add Subscribers to Private Lists In the New Value list click 1 and then click Set so that when subscribers add members to their lists in the Cisco Unity Assistant the Find Names dialog box does not display the Subscribers tab Subscribers can continue to add distribution lists to their lists from the Distribution Lists tab When prompted click OK Click Exit You do
310. nd Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html For the most up to date list of supported voice messaging systems see the applicable System Requirements and Supported Hardware and Software for Cisco Unity Bridge at http www cisco com en US products sw voicesw ps2237 prod_installation_ guides_list html For the most up to date list of supported voice messaging systems see the applicable Supported Hardware and Software and Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_ guides_list html Table 1 3 AMIS General Connectivity Costs Bridge VPIM License for the Cisco Unity server that functions as an AMIS bridgehead Analog ports on the Cisco Unity server Connectivity can be made in one of two ways by using voice cards or through supported voice gateways See Table 1 4 Analog lines for message delivery Applicable long distance charges if the Cisco Unity bridgehead server and the remote voice messaging system are physically located in different areas License for the Bridge server Note that a license is no longer required on the Cisco Unity bridgehead server A separate server for the Bridge software Each server supports up to 24 ports Voice cards for the Bridge server Analog lines for message delivery between Bridge and Octe
311. ne to call the number and verify that the call is routed to the Opening Greeting of the destination Cisco Unity server Create a new subscriber account or use an existing account on each Cisco Unity server in the dialing domain for testing purposes Make sure that the test subscribers belong to a class of service in which live reply is enabled and that call transfers are enabled in the subscriber accounts Log on as a subscriber on one Cisco Unity server and send a message to the test subscribers on the other Cisco Unity servers For each subscriber that receives the test message log on listen to the message and choose to call the subscriber Verify that e The Please wait prompt is played if configured to do so e The call is transferred to the subscriber phone of the subscriber who left the message Troubleshooting You can use the following tools to troubleshoot problems with cross server logon transfer and live reply on both the originating and destination Cisco Unity servers e The Windows application event logs e The Port Status Monitor available in Tools Depot e The Unity Diagnostic tool available in Tools Depot In the Unity Diagnostic tool enable the following micro traces CDE 10 State Machine Trace Conversation 10 Call Progress MiuCall All traces MiuGeneral 12 13 14 16 12 Tapi Events 13 Tone Generation Detection 14 Digit Generation Detection 16 Event Wait Result For SIP or PIMG i
312. nector continues to save problematic messages in the Archive folder but periodically the Voice Connector automatically deletes the messages in the Archive folder When a message is saved to the Archive folder or sent to the address specified in the AliasToForwardBadMailsTo registry value an entry is made in the Voice Connector log file The information is logged when the Voice Connector properties are set to the default logging level or a higher logging level The Voice Connector logs are located on the Exchange server on which the Voice Connector is installed in the directory lt ExchangeServerPath gt VoiceGateway LogFiles The files are named in the format GwIlvc_ lt YyMmDd gt log where Yy in the year Mm is the month and Dd is the day To add the registry values do the following procedure Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P74 E OL 13844 01 Chapter7 VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Procedures for Setting Up Cisco Unity to Use VPIM Networking W To Control What Happens to Messages That Cannot Be Delivered On the Exchange server on which the Voice Connector is installed start Regedit A Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction Before you edit the registry confirm that you know how to restore it if a problem occurs See the Restoring topics in Regist
313. ng the server acts as the bridgehead server for the other Cisco Unity servers in the network C contact An Active Directory object that represents a subscriber who does not have an Active Directory logon account or an Exchange mailbox D delivery location A Cisco Unity object created on the local Cisco Unity server that corresponds to a remote voice messaging system A delivery location contains the information that Cisco Unity needs for exchanging messages with the remote voice messaging system Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ca OL 13844 01 Glossary W dialing domain A dialing domain is a collection of Cisco Unity servers that access the same directory and that are integrated with the same phone system or phone system network Note this includes Cisco Unity servers that are configured for dual integrations A dialing domain is a grouping scheme that allows Cisco Unity to handle call transfers from one Cisco Unity server to another Within the dialing domain subscriber extensions in Cisco Unity must be unique just as the phone extensions in the phone system must be unique Typically a subscriber extension and phone extension are the same number With a networked phone system subscribers dial a phone extension without having to dial a trunk access code or prefix when calling someone who is at another location in the phone network In the same way when grouped in a dialing d
314. ng In installations with multiple Cisco Unity servers networked via Digital Networking enabling ISM to include AMIS subscribers requires the following e The Cisco Unity servers must be connected to the same phone system or phone system network as described in the Dialing Domains section on page 2 15 e The servers must be configured to be in the same dialing domain as described in the Customizing the Primary Location section on page 5 12 e The automated attendant search scope on each server must be set to the dialing domain as described in the Setting the Automated Attendant Search Scope section on page 2 7 e The applicable permissions on each server must be set as described in the Setting Permissions on Active Directory Containers That Are Used for Importing Subscribers section on page 5 23 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS W e Identified subscriber messaging on each server must be enabled as described in the Enabling Identified Subscriber Messaging section on page 5 24 e Identified subscriber messaging on each server must be extended for AMIS subscribers as described in the Extending Identified Subscriber Messaging section on page 5 24 Single Server Installations In installations with only one Cisco Unity server enabling ISM to include AMIS subscribers req
315. ng Up Cisco Unity to Use Digital Networking Customizing the Primary Location To Customize the Primary Location Step1 In the Cisco Unity Administrator go to the Network gt Primary Location gt Profile page Step2 Enter a meaningful name for the location Step3 Enter a Dial ID The Dial ID identifies this location to Cisco Unity Step4 Record a voice name for the location Step5 For the dialing domain do one of the following e If this server is not integrated with the same phone system as other networked Cisco Unity servers click None e If this server is integrated with the same phone system as other networked Cisco Unity servers enter the dialing domain name or select it from the available list The list contains names of dialing domain names already configured on at least one other Cisco Unity server in the network Note that the dialing domain name is case sensitive and must be entered exactly the same on all of the servers To ensure that all servers are correctly added to the same dialing domain enter the dialing domain name on one Cisco Unity server and wait for the name to replicate to the other Cisco Unity servers By doing so you also confirm that replication is working correctly among the servers The time that it takes for the primary location data from other Cisco Unity servers to be reflected on the local server depends on your network configuration and replication schedule Step6 If you will be setting up for VPIM Ne
316. ng limitations with release to switch transfers e The AMIS subscriber call screening call holding and announce features are ignored e The call transfer setting No Send Directly to Subscriber s Greeting is ignored Cisco Unity dials the AMIS subscriber extension and hangs up If the subscriber extension is a valid extension on the phone system that Cisco Unity is integrated with then the subscriber phone rings If the subscriber extension is not a valid phone extension what happens to the call after that depends on the phone system and how it is configured If you do not configure the phone system to handle calls to the subscriber extensions the caller may be disconnected OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking W AMIS Concepts and Definitions Note the following e Live reply to AMIS subscribers is enabled automatically and cannot be disabled e Live replies to AMIS subscribers with accounts on other Cisco Unity servers do not use the cross server live reply functionality that can be used to live reply to Cisco Unity subscribers with accounts on other Cisco Unity servers However for live reply to be offered when a Cisco Unity subscriber replies to a message from an AMIS subscriber with a subscriber account on another Cisco Unity server the servers must be in the same dialing domain Deleting AMIS Subscribers Each AMIS subscriber is associat
317. ng plans e Remote Phone Prefix This number is used to construct addresses for users at a VPIM location On outgoing messages to the VPIM location the Voice Connector adds the prefix to the beginning of the recipient mailbox number to form the To address On incoming messages from the VPIM location the Voice Connector removes the prefix from the beginning of the sender mailbox number to form the From address e Cisco Unity Phone Prefix This number is used to construct addresses for Cisco Unity subscribers On outgoing messages to the VPIM location the Voice Connector adds the prefix to the beginning of the sender mailbox number to form the From address On incoming messages from the VPIM location the Voice Connector removes the prefix from the beginning of the recipient mailbox number to form the To address If all VPIM delivery locations have a unique domain name prefixes are optional If you have multiple delivery locations with the same domain name the Remote Phone Prefix is required Within the set of delivery locations with the same domain name the Remote Phone Prefix must be a unique number For example assume that an organization has implemented a 10 digit numbering plan in which the mailbox numbers for Cisco Unity subscribers begin with 206 and the mailbox numbers of subscribers on a VPIM voice messaging system begin with 425 Assume the following has been set on the VPIM delivery location e Dial ID 425 e Remote Phone Pref
318. ning the Stored Procedure to Convert VPIM Delivery Locations and Subscribers 11 3 Manually Converting VPIM Delivery Locations and Subscribers 11 4 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange xi OL 13844 01 Purpose Audience Preface This preface describes the purpose audience and conventions of the Networking Guide for Cisco Unity and provides information on how to obtain related documentation The Networking Guide for Cisco Unity introduces you to the various networking options available in Cisco Unity and explains how to set them up The Networking Guide for Cisco Unity focuses on Cisco Unity It does not provide information on Microsoft Exchange Microsoft Windows and IBM Lotus Domino or on configuring other voice messaging systems The Networking Guide for Cisco Unity is intended for system administrators and others responsible for setting up and managing Cisco Unity If you are administering the Cisco Unity server you need a working knowledge of Windows and of the message store Domino or Exchange in which voice messages are stored If you are setting up Cisco Unity to communicate with other voice messaging systems you need a working knowledge of those voice messaging systems Document Conventions This guide uses the following conventions Table 1 Networking Guide for Cisco Unity Conventions Convention Descriptions boldfaced text Boldfaced text is used for e Key and button names Ex
319. nistrative Tools gt Active Directory Users and Computers Right click the container or OU in which the auto created contacts are to be created and click Properties Click the Object tab The fully qualified domain name of the object is displayed in the dialog box For example if the fully qualified domain name is ecsbu paris cisco com Unity VPIM e If the object is a Container the distinguishedName is CN Unity VPIM DC ecsbu paris DC cisco DC com e Ifthe object is an Organizational Unit the distinguishedName is OU Unity VPIM DC ecsbu paris DC cisco DC com To Change the AD Location in Which Automatically Created VPIM Subscribers Are Created On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Networking Change AD Location Where VPIM Contacts Are Created In the New Value box enter the distinguished name of the container to use Click Set Click Exit Stop and restart the CsVPIMConnector service on the VPIM bridgehead server s You do not need to restart Cisco Unity to enable the change OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Extending Identified Subscriber Messaging to Include VPIM Subscribers When a person on a remote voic
320. nity Servers in Different Directories 8 1 Correspondence Between Locations 8 2 VPIM Subscribers Correspond to Remote Cisco Unity Subscribers 8 2 Audio Format Conversion Settings 8 3 Messaging Between Cisco Unity and Cisco Unity Express Servers 8 6 Correspondence Between Locations 8 6 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 vi E Contents CHAPTER 9 cHaAPTER 10 CHAPTER 11 GLOSSARY INDEX VPIM Subscribers Correspond to Cisco Unity Express Subscribers 8 6 Additional Functionality 8 7 Networked System Broadcast Messages 8 7 Primary Location Settings 9 1 Overview Primary Location Settings 9 1 Primary Location Profile Settings 9 1 Assigning Dial IDs 9 2 Primary Location Addressing Option Settings 9 3 Subscriber Addressing Options 9 4 Location Addressing Options 9 8 Upgrading and Uninstalling Networking Options 10 1 Overview 10 1 Upgrading with Digital Networking 10 1 Upgrading with AMIS Networking 10 1 Upgrading with VPIM Networking 10 2 Removing AMIS Networking 10 2 Procedures for Removing AMIS Networking 10 2 Removing VPIM Networking 10 3 Procedures for Removing VPIM Networking 10 4 Uninstalling the Cisco Unity Voice Connector 10 4 Determining the Voice Connector Version 10 6 Migrating from SMTP Networking to VPIM Networking 11 1 Overview 11 1 Prerequisites 11 1 Task List for Migrating from SMTP Networking to VPIM Networking 11 2 Run
321. not need to restart Cisco Unity to enable the change Migrating Subscribers from Another Voice Messaging System to Cisco Unity If you are using VPIM to migrate from another voice messaging system to Cisco Unity there are several tools that you can use to create Cisco Unity subscribers from VPIM subscriber information See the following sections for more information e Migrating Subscribers in Bulk page 7 56 e Migrating Subscribers One at a Time page 7 57 e Private List Considerations for Migrating Subscribers page 7 57 Migrating Subscribers in Bulk Following are the general steps for migrating VPIM subscribers to Cisco Unity subscribers in bulk See the Help files of the applicable tools for more detailed information Click the Tools Depot icon on the Cisco Unity server and click the applicable tool in the left pane to view the Help file 1 Asa best practice back up the Cisco Unity server just as a precaution because you will be deleting data 2 Run Subscriber Information Dump from Tools Depot and output the VPIM subscriber information to a CSV file 3 Modify the CSV file as needed so that you can use it as the input file when you use the Cisco Unity Bulk Import wizard to create Cisco Unity subscribers Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 7 VPIM Networking VPIM Concepts and Definitions W 4 Run Global Subscriber Manager from Tools Depot to dele
322. ntegrations also enable 20 21 22 20 Sip Media 21 Sip Call Control State Machine and 22 Sip Media State Machine MiuMethods All traces For SCCP skinny integrations All Skinny TSP traces e When gathering log files in the Unity Diagnostic tool select the applicable AvCsMegr log file For SCCP skinny integrations gather the applicable svchost log file OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter3 Cross Server Logon Transfers and Live Reply HZ Dialing Domain Options Page Reference Dialing Domain Options Page Reference For information about dialing domain options settings see the Dialing Domain Options Page section in the Network Settings chapter of the Interface Reference Guide for the Cisco Unity Administrator available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P36 OL 13844 01 Internet Subscribers See the following sections e Overview Internet Subscribers page 4 1 e Prerequisites for Setting Up Internet Subscriber Accounts page 4 1 e Creating Internet Subscriber Accounts page 4 2 e Internet Subscriber Concepts and Definitions page 4 11 Overview Internet Subscribers By creating Internet subscriber accounts you enable Cisco Unity subscribers to send voice messages to recipients whose computers are conn
323. nting Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant In the transition from a legacy voice messaging system to Cisco Unity your organization may choose to migrate users to Cisco Unity in phases As a result Cisco Unity will likely support both regular subscribers and external subscribers Bridge AMIS or VPIM contacts as applicable at the same time Regular subscribers can send messages to external subscribers and even add them to their private distribution lists during the transition However once external subscribers are converted into regular Cisco Unity subscribers they are automatically removed from all private lists without notifying private list owners When this occurs subscribers may continue to send messages to their private lists without realizing that some of their intended recipients no longer receive them When convenient and practical Cisco Unity Administrators should notify subscribers when external subscribers are converted to regular subscribers notifying subscribers that they should re add the newly migrated subscribers to existing private lists as applicable During the migration phase you may also want to consider preventing subscribers from adding subscribers to their private lists in the Cisco Unity Assistant and asking them not to use the Cisco Unity phone menus to do so at least until the migration process is complete Use the following To Prevent Subscr
324. nts Step 1 Step 2 Step 3 Step 4 Step 5 By using the Cisco Unity Administrator you can create AMIS subscriber accounts one at a time When you add a new AMIS subscriber account Cisco Unity creates a contact in Active Directory To create an AMIS subscriber account do the following To Add a New AMIS Subscriber by Using the Cisco Unity Administrator procedure To Add a New AMIS Subscriber by Using the Cisco Unity Administrator In the Cisco Unity Administrator go to the Subscribers gt Subscribers gt Profile page Click the Add icon Click New and select AMIS from the list Enter the First Name and Last Name Enter the Extension of the AMIS subscriber on Cisco Unity This is the number that Cisco Unity subscribers will use when addressing a message to this AMIS subscriber OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step6 Select the Subscriber Template to use Step7 Enter the Remote Mailbox Number which is the number that the remote voice messaging system uses to route messages to this AMIS subscriber Step8 Select the Delivery Location with which the subscriber is associated Step9 Click Add Step10 On the subscriber record customize settings as applicable and then click the Save icon After Creating AMIS Subscriber Accounts After creating AMIS subscriber accounts consider t
325. nts were created on the server The purpose of the cross server features is to make the subscriber experience in a Digitally Networked environment almost the same as in a single Cisco Unity server environment as shown in Table 3 1 OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter3 Cross Server Logon Transfers and Live Reply HZ Overview of Cross Server Logon Transfer and Live Reply Table 3 1 Cross Server Features Feature Description Cross server logon Cross server logon allows administrators to provide subscribers who are homed on different Cisco Unity servers in the same dialing domain with one phone number that they can call to log on to Cisco Unity When calling from outside the organization to log on to Cisco Unity subscribers no matter which is their home Cisco Unity server call the same number and are transferred to the applicable home Cisco Unity server to log on Cross server transfer Cross server transfer enables calls from the automated attendant or from a directory handler of one Cisco Unity server to be transferred to a subscriber on another Cisco Unity server in the dialing domain according to the call transfer and screening settings of the called subscriber Cross server live reply Cross server live reply allows subscribers who listen to their messages by phone to reply to a message from a subscriber on another Cisco Unity server in the dialing doma
326. nually fail over the destination servers to verify that the secondary server answers cross server calls If the destination servers are properly configured for failover the secondary server should answer cross server calls when the primary server is unavailable OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter3 Cross Server Logon Transfers and Live Reply HI sCross Server Live Reply To Test Cross Server Transfer Step 1 For each number listed in the Pilot Numbers section on the Network gt Dialing Domain Options page use a phone to call the number and verify that the call is routed to the Opening Greeting of the destination Cisco Unity server Step2 Create a new subscriber account or use an existing account on each of the destination servers for testing purposes Step3 For each subscriber account call the pilot number for the server configured for cross server transfer and enter the subscriber extension at the opening greeting Verify that e The Please wait prompt is played e The call is transferred to the subscriber phone or the greeting according to the call transfer settings of the called subscriber Cross Server Live Reply Live reply when enabled allows a subscriber who is listening to messages by phone to reply to another subscriber message by calling the subscriber directly Note that whether subscribers have access to the live reply feature is controlled
327. o Unity Systems e Troubleshooting VPIM Transport at http www ciscounitytools com Documents htm Setting Up Cisco Unity to Use VPIM Networking This section describes the prerequisites for setting up VPIM Networking and provides a task list containing a high level view of all of the tasks you need to complete for the setup and the order in which they should be completed If you are unfamiliar with VPIM Networking you should first read the VPIM Concepts and Definitions section on page 7 36 and then review the task list and procedures before beginning the setup Planning is essential to a successful setup Prerequisites Before starting the setup verify that the following prerequisites have been met e Cisco Unity is already installed on the server s and they are connected to the network as applicable for your installation e The remote voice messaging system with which Cisco Unity will be networked meets the requirements as described in the Support Policy for VPIM Voice Messaging Systems section of the Supported Hardware and Software and Support Policies for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html e A license file with a VPIM license has been obtained and installed on the Cisco Unity Bridgehead server e Cisco Unity and Exchange meet the requirements as described in the VPIM Networking Requirements section in Networking Options Requirements f
328. o Unity server to other messaging systems which may or may not be Cisco Unity systems See the Overview Primary Location Settings section on page 9 1 for more information To set up AMIS Bridge or VPIM Networking you create delivery locations A delivery location contains the network information that Cisco Unity needs to send messages to other messaging servers which may or may not be Cisco Unity servers You create a delivery location for each voice messaging server with which the local Cisco Unity server will communicate Note Trusted Internet Locations are a special type of delivery location They do not contain information about other messaging servers but rather serve as a delivery location for Trusted Internet subscribers that are trusted with decrypted secure messages Based on the configuration settings of the Trusted Internet I OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter1 Networking in Cisco Unity WE Voice Connector Location messages are decrypted by the Voice Connector before they are sent by Exchange over the Internet or any TCP IP network via SMTP Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient Optionally you can also create external subscribers that is AMIS Bridge and or VPIM subscribers The messages for external subscribers are s
329. o the AMIS subscriber In organizations with more than one Cisco Unity server licensed for AMIS AMIS subscribers can be associated only with AMIS delivery locations that are created on the same Cisco Unity server that the AMIS subscribers will be created on When subscribers address messages to an AMIS subscriber the AMIS transmission originates from the Cisco Unity server on which the AMIS subscriber was created See the Considerations for Networked Cisco Unity Servers section on page 5 38 for more information AMIS subscribers in Cisco Unity are represented as contacts in Active Directory When you delete AMIS subscribers in the Cisco Unity Administrator the underlying contacts are removed automatically You create and manage AMIS subscriber accounts in much the same way that you do regular subscriber accounts You can use the Cisco Unity Administrator to create modify and delete AMIS subscriber accounts one at a time and you can use the Cisco Unity Bulk Import wizard to create and modify multiple AMIS subscriber accounts Extensions are mandatory for AMIS subscriber accounts The extension which must be unique across the dialing domain is the number that Cisco Unity subscribers dial when addressing a message to an AMIS subscriber This number may or may not be the same as the mailbox number of the subscriber on the remote voice messaging system Callers who reach the opening greeting of your organization can dial the extension of an A
330. oceed with the import Click Next to start the import process and display the Creating Locations page which provides status information about the import When the delivery locations are created click Next to display the Cisco Unity Bulk Import Wizard Finished page which displays summary information If you had import errors continue with the following To Correct Errors That Occurred When Importing Delivery Location Data from a CSV File procedure To Correct Errors That Occurred When Importing Delivery Location Data from a CSV File Browse to the directory location of the output file that you specified during the import The default location and file name is based on the input file For example if the input file is C Temp VPIM_Locations csv the default output file will be C Temp VPIM_Locations out csv This file contains all of the records that were not imported Use a text editor to open the output file Correct any records in the output file by using the error information listed in the Results column of the file When you have finished editing the output file save it as a CSV file with a new name Run the Cisco Unity Bulk Import wizard again with the new CSV file Repeat this procedure until all delivery locations are created without error OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM N
331. of a Microsoft Exchange Server page 7 60 e Moving the UVPIM Mailbox page 7 61 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 E 75o Chapter7 VPIM Networking Hs Maintenance Changing the IP Address of a Microsoft Exchange Server Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 1 Step 2 Step 3 Depending on your network after changing the IP address of a Microsoft Exchange server you may need to update the Exchange SMTP virtual server settings on all other Microsoft Exchange servers in your network to reflect the new IP address so that VPIM messages are delivered correctly To Check and Update the SMTP Virtual Server Relay List on Exchange 2000 or Exchange 2003 On the Microsoft Exchange server on the Windows Start menu click Programs gt Microsoft Exchange gt System Manager In the tree on the left expand Servers lt Server name gt Protocols SMTP Right click Default SMTP Virtual Server and select Properties Click the Access tab Click Relay Do one of the following e If All Except the List Below is selected and the new server IP address does not appear in the list skip to Step 11 e If All Except the List Below is selected and the new server IP address appears in the list click the IP address and click Remove then skip to Step 10 e If Only the List Below is selected continue with Step 7 Click
332. of public distribution lists all subscribers and other Cisco Unity objects such as call handlers created on your Cisco Unity server are associated directly or indirectly with the primary location No matter which networking option Cisco Unity uses to send and receive voice messages you need to customize the primary location of your Cisco Unity server See the following sections e Primary Location Profile Settings page 9 1 This section provides information about the settings that identify the Cisco Unity server to other Cisco Unity servers or to other voice messaging systems and provides guidelines for assigning location Dial IDs e Primary Location Addressing Option Settings page 9 3 This section provides information about the settings that allow you to select the scope of the search performed when a subscriber uses the phone to address a message by name or extension Primary Location Profile Settings The primary location profile settings contain the network information needed to identify the Cisco Unity server to other Cisco Unity servers or to other messaging systems No matter which networking option you use the profile settings for the primary location need to be customized For additional information about primary location profile settings see the Primary Locations Profile Page section in the Network Settings chapter of the Interface Reference Guide for the Cisco Unity Administrator available at http www cisco
333. ology Cisco Unity and the other voice messaging systems that it communicates with are called nodes Each node is assigned a unique ID referred to as a Node ID The node that places an AMIS call and delivers messages is called the originating node The node that answers the AMIS call and receives messages is called the destination node If a particular system acts as both an originating node and a destination node its Node ID is the same for both functions AMIS nodes correspond to locations in Cisco Unity The Cisco Unity subscribers and the users on the other voice messaging systems are identified by mailbox numbers On Cisco Unity the mailbox number for a subscriber is the same as the subscriber extension Voice messages are transmitted between nodes by using ordinary phone connections When one node calls another by dialing a specified delivery phone number the originating node transmits its Node ID by using a sequence of touchtones If the destination node accepts the call the originating node transmits each voice message by using analog playback and the destination node records each message and delivers it to the applicable mailbox For detailed information about the touchtones that are transmitted during an AMIS call see the AMIS Analog Networking Definitions white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exch
334. omain subscribers associated with one Cisco Unity server enter a subscriber extension when sending messages to subscribers associated with another Cisco Unity server Digital Networking A Cisco Unity networking option Allows messaging among multiple Cisco Unity servers connected to a single global directory The Exchange partner servers must be in the same Active Directory forest Message routing is done by Exchange directory The data store used by Cisco Unity which contains information about subscribers distribution lists and locations Cisco Unity stores data in Active Directory During setup you specify one Exchange server the partner Exchange server through which Cisco Unity communicates with other Exchange servers in the network If the partner server is Exchange 2000 or Exchange 2003 Cisco Unity uses Active Directory Almost all of the information about subscriber accounts and other Cisco Unity objects is stored in a SQL database on the Cisco Unity server rather than in the directory However a minimal amount of information about subscribers distribution lists and locations is also still stored in the directory primarily to support Unified Messaging and networking directory messages Messages that contain directory information name voice name and extension about a subscriber In Bridge Networking directory messages are sent between the Cisco Unity Bridgehead server and the Bridge Additionally the Bridge participates in Name
335. omated Attendant Search Scope section on page 2 7 The applicable permissions on each server must be set as described in the Setting Permissions on Active Directory Containers Used for Importing Subscribers section on page 7 35 Identified subscriber messaging on each server must be enabled as described in the Enabling Identified Subscriber Messaging section on page 7 35 Identified subscriber messaging on each server must be enabled for VPIM subscribers as described in the Extending Identified Subscriber Messaging section on page 7 36 Single Server Installations In installations with only one Cisco Unity server enabling ISM to include VPIM subscribers requires the following 1 The server must be configured with a dialing domain name as described in the Customizing the Primary Location section on page 7 18 The applicable permissions must be set as described in the Setting Permissions on Active Directory Containers Used for Importing Subscribers section on page 7 35 Identified subscriber messaging must be enabled as described in the Enabling Identified Subscriber Messaging section on page 7 35 Identified subscriber messaging must be enabled for VPIM subscribers as described in the Extending Identified Subscriber Messaging section on page 7 36 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter7 VPIM Networking Procedures for
336. on on page 7 28 On remote Cisco Unity Express servers administrators or other privileged users can add remote users to the local directory by using the Administration via Telephone AvT feature If the Cisco Unity Express system has vCard information enabled incoming vCard information updates the remote user directory as well as a dynamic cache of remote users For directory and cache size limits and other details on remote subscriber handling in Cisco Unity Express see the Cisco Unity Express documentation at http www cisco com en US products sw voicesw ps5520 tsd_products_support_series_home html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality W Additional Functionality In addition to the standard functionality available when using the VPIM protocol to exchange voice messages with remote voice messaging systems certain extended functionality is available when Cisco Unity is connected via VPIM to other Cisco Unity or Cisco Unity Express servers The following section provides further information Networked System Broadcast Messages System broadcast messages are recorded announcements sent to everyone in an organization or to particular location s within an organization System broadcast messages are played immediately after subscribers log on to Cisco Unity by phone
337. only the service on the currently active server will process messages When a system broadcast message is addressed to multiple Cisco Unity servers a copy of the message is placed in the USbms mailbox for each server the CsBMessageConnector service on each server processes the message and makes it available to all Cisco Unity subscribers on the server based on the start and end dates configured for the message Notable Behavior This section provides information about notable expected behavior associated with Digital Networking Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange M224 OL 13844 01 Chapter2 Digital Networking Notable Behavior Wl Mapping Subscribers to Cisco Unity Servers Each Cisco Unity server handles a distinct group of subscribers In large organizations it is possible that more than one Cisco Unity server will be in use at the same physical location In this case you need to determine which subscriber accounts to create on each of the Cisco Unity servers the home Cisco Unity server for each subscriber and keep a record of the mapping This record is needed for the following reasons e Subscriber phones must forward calls to the Cisco Unity server on which the subscribers are homed e If subscriber phones have a Messages or a speed dial button that dials the number to access Cisco Unity the buttons must be configured to call the Cisco Unity server on which the subscribe
338. onnectors on an Exchange cluster server Although the Voice Connector can be installed on the Cisco Unity server when Exchange is also on the server this is not recommended for performance reasons Caution Installing the Voice Connector on an Exchange 2007 server is not supported Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 5 AMIS Networking A Procedures for Setting Up Cisco Unity to Use AMIS W If the Exchange server on which the Voice Connector will be installed is in a different routing group than the Exchange servers on which Cisco Unity subscribers are homed routing group connectors must be configured between the routing groups The Voice Connector service is automatically configured to log on as the account that is associated with the Exchange server on which the Voice Connector is installed sometimes referred to as the Local System account The account that the service logs on as should not be changed Caution Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Do not change the default permissions for the Local System account In addition do not change the permissions granted to Exchange administrative groups during Exchange installation The Voice Connector logs on using that account and if you change permissions the Voice Connector may not function properly The follow
339. ontain the information that Cisco Unity needs to exchange messages with other VPIM compliant voice messaging systems A VPIM delivery location contains the SMTP domain name of the system on the TCP IP network that handles messages for the remote voice messaging system Location data is stored both in the SQL Server database on the Cisco Unity server and in Active Directory In organizations with multiple Cisco Unity servers networked together the location data replicates to all of the Cisco Unity servers in the network This means that delivery locations need to be created only on one Cisco Unity server in the network The Cisco Unity server on which delivery locations are created is referred to as the bridgehead server See the Considerations for Digitally Networked Cisco Unity Servers section on page 7 57 for more information VPIM Networking and the Voice Connector Cisco Unity uses Exchange to provide messaging between Cisco Unity and other VPIM compliant voice messaging systems Exchange is VPIM transport compliant and provides the ability to send and receive messages across the Internet or any TCP IP network to computers that support SMTP Before an outgoing message to a VPIM compliant voice messaging system can be sent it must be encoded as a MIME message The Cisco Unity Voice Connector for Exchange 2000 handles the conversion to and from the MIME format The Voice Connector must be installed on an Exchange 2000 or Exchange 2003 serve
340. or Exchange check box If you are setting up secure messaging and if Cisco Unity is not on the Exchange server check the Cisco Secure Messaging Service check box Click Next On the Welcome screen click Next On the Confirm SMTP Pickup Directory screen click Next In the Address Types dialog check the AMIS check box If you are setting up the system to use other networking options check the check boxes of the applicable address types NS Note Setting up VPIM Networking also requires the installation of the Transport Event Sink I OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 14 Step 15 Step 16 Step 17 Step 18 Step 1 Step 2 Step 3 Step 4 Step 1 Step 2 Step 3 Step 4 Click Next On the Confirm Directory dialog box click Next to launch the setup If you did not check the Cisco Secure Messaging Service check box in Step 7 skip to Step 17 Otherwise do the following sub steps in the Cisco Unity Secure Messaging Service Setup wizard a On the Welcome screen click Next b On the Choose Destination Folder dialog specify the destination and click Next c Optionally on the Message Security Settings screen check the Enable Message Aging check box and enter the number of days that encrypted messages should be available If the check box is not checked Cisco Uni
341. or go to the System gt Configuration Settings page In the Identified Subscriber Messaging section uncheck the Disable Identified Subscriber Messaging check box Identified subscriber messaging for subscribers on the same Cisco Unity server is enabled when the check box is unchecked By default the box is unchecked Click the Save icon Extending Identified Subscriber Messaging Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 After identified subscriber messaging has been enabled you must extend it to include AMIS subscribers To Extend Identified Messaging On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Networking Enable Identified Subscriber Messaging ISM for AMIS Bridge and VPIM Subscribers In the New Value list click 1 then click Set When prompted click OK Click Exit Restart Cisco Unity for the registry setting to take effect Enabling Cross Server Transfer for AMIS Subscribers By default call transfers to AMIS subscribers that are created on other Cisco Unity servers are always handled by the phone system release to switch rather than by Cisco Unity supervised transfer even if the subscribers are set up for supervised transfers Optionally you can configure Cisco Unity to use the cross server transfer settings when transferring calls to
342. or Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html For installations with multiple Cisco Unity servers that access that same directory you should first set up the servers for Digital Networking as described in the Digital Networking chapter before setting up VPIM Networking After the Cisco Unity servers have been set up for Digital Networking verify the following settings e Verify that the addressing search scope is set to either the dialing domain or the global directory on all of the networked servers so that Cisco Unity subscribers no matter which server they are associated with can address messages to VPIM delivery locations and or VPIM subscribers See the Setting the Addressing Search Scope section on page 2 6 for details e If you want outside callers to be able to reach VPIM subscribers from the automated attendant for example from the opening greeting or directory assistance Verify that the Cisco Unity server s on which the VPIM subscribers will be created are in the same dialing domain as the Cisco Unity server that outside callers call into See the Customizing the Primary Location section on page 7 18 for details on creating the dialing domain and the Dialing Domains section on page 2 15 for background information Verify that the automated attendant and directory handler s search scopes are set to the dialing domain scope See the Set
343. or a remote VPIM subscriber When the functionality described in the following Subscriber Experience with VPIM Subscribers section is required Because of the administrative overhead of setting up and maintaining many VPIM subscriber accounts you may prefer a combination of blind addressing manual creation of VPIM subscribers and automatic directory updates For example you might want to set up VPIM subscriber accounts for senior sales staff but not for other employees Then as Cisco Unity receives incoming messages replies or non delivery receipts NDRs for these employees the directory of VPIM subscribers would grow and adjust automatically Subscriber Experience with VPIM Subscribers Provided that VPIM subscribers are listed in the phone directory and have had voice names and greetings recorded for them Subscribers can address messages to VPIM subscribers by using the phone ViewMail for Outlook or the Cisco Unity Inbox Contacts that correspond to VPIM subscribers are included in Exchange address lists which means that they are listed in the Outlook address book unless the contact has been explicitly prevented from appearing there and in the Cisco Unity Inbox address book Therefore message addressing to VPIM subscribers either by using Outlook or the Cisco Unity Inbox is the same as for regular subscribers When using the phone subscribers can address messages to VPIM subscribers in spelled name mode if enabled
344. or may not function properly To set up VPIM Networking the Voice Connector and the Transport Event Sink must be installed Although you use the same Voice Connector installation program to install these components where you install them depends on the network configuration In most cases you install the Voice Connector on only one Exchange server even if the system includes multiple Exchange servers You install the Transport Event Sink on each Exchange server that will receive incoming VPIM messages The Voice Connector installation program does not prompt with a choice of languages for the installation it always installs in English To run the Voice Connector installation program by using one of the localized versions FRA DEU or JPN instead of English see the Running the Voice Connector Setup Program in Another Language section on page 7 63 Note The following procedure is for installing Voice Connector version 12 0 1 which ships with Cisco Unity 5 0 1 We recommend that you first check for a later version of the Voice Connector and that you install that version instead Follow the installation instructions in the release notes for the applicable version To check for a later version go to the Cisco Unity Voice Connector for Exchange Software Download page at http www cisco com cgi bin tablebuild pl unity voice connector Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P70 E OL 13844
345. or the Voice Connector Exchange Mailbox procedure To Create a Recipient Policy for the Voice Connector Exchange Mailbox A Caution Consult the Exchange administrator for your organization before doing the following procedure Misconfiguration of the Recipient Policies could result in problems routing other SMTP mail for the organization In Exchange System Manager right click Recipient Policies and click New gt Recipient Policy In the New Policy window confirm that E Mail Addresses is the only selection and click OK On the General tab enter a meaningful name Do not configure any Filter rules On the E Mail Addresses Policy tab click New Select SMTP Address and click OK In the Address field enter the domain name that you previously chose in the Determining the Domain Name section on page 7 5 Verify that the check box This Exchange Organization Is Responsible for All Mail Delivery to This Address is checked Click OK Check the check box next to the address that you added in Step 6 and verify that the row is highlighted Click Set as Primary When you click Set as Primary the new address should change to bold text I OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 11 Click OK and then click Yes to the warning about updating the corresponding recipient e m
346. ored Cisco Unity dials the VPIM subscriber extension and hangs up If the subscriber extension is a valid extension on the phone system that Cisco Unity is integrated with then the subscriber phone rings If the subscriber extension is not a valid phone extension what happens to the call after that depends on the phone system and how it is configured If you do not configure the phone system to handle calls to the subscriber extensions the caller may be disconnected Inbound Messages Are Delivered Only to Primary Extensions When addressing a message to a Cisco Unity subscriber users on the remote voice messaging system must use the primary extension of the Cisco Unity subscriber alternate extensions are not supported Senders will receive an NDR if they address a message with the alternate extension of a Cisco Unity subscriber Note also that Cisco Unity does not accept messages from a remote voice mail system that are sent to Cisco Unity public distribution lists call handlers and interview handlers Cisco Unity accepts messages from a remote voice mail system only when they are sent to a subscriber primary extension When designing the numbering plan for Cisco Unity subscribers as a best practice configure the primary extension of all Cisco Unity subscribers with the extension that will be used for addressing from the remote voice mail system Configure all other required extensions as alternate extensions as all other functionality in C
347. ories and between Cisco Unity servers and other voice messaging systems The Voice Connector registers with Exchange to handle certain message address types AMIS OMNI VOICE and VPIM The Voice Connector takes different actions depending on the address type For example with the VPIM address type the Voice Connector encodes the message according to the VPIM specification and adjusts the To and From addresses The Voice Connector for Exchange 2000 also works with Exchange 2003 there is not a separate Voice Connector for Exchange 2003 VPIM Voice Profile for Internet Mail An industry standard Internet messaging protocol to allow disparate voice messaging systems to exchange voice messages over the Internet or any TCP IP network VPIM is based on the SMTP and MIME protocols VPIM Networking A Cisco Unity networking option Allows messaging between Cisco Unity and other voice messaging systems that support the Voice Profile for Internet Mail VPIM version 2 protocol Messages are exchanged by using SMTP over the Internet or any TCP IP network Cisco Unity and the other voice messaging systems maintain separate voice mail directories VPIM subscriber VPIM subscribers are a representation in Cisco Unity of subscribers on a remote voice messaging system VPIM subscribers are associated with a delivery location and are stored as contacts in Active Directory Cisco Unity subscribers address messages to VPIM subscribers just like they do to r
348. orking AMIS blind addressing is one of the methods that Cisco Unity provides for addressing AMIS messages to users of another voice messaging system Blind addressing allows Cisco Unity subscribers to send messages to subscribers on the remote voice messaging system even though the recipient mailbox number name and recorded name are not in the directory Even though Cisco Unity cannot provide voice name confirmation hence the term blind addressing the message is addressed and sent One of the steps to setting up blind addressing is adjusting the Blind Addressing setting on the Primary Location gt Addressing Options page You also create a delivery location that corresponds to each voice messaging system with which Cisco Unity communicates You provide the following information for each delivery location e Delivery Phone Number The number that Cisco Unity dials to reach the other voice messaging system e AMIS Node ID The number that is used by Cisco Unity to identify the remote voice messaging system during an AMIS transmission For incoming calls Cisco Unity searches the AMIS delivery locations for an AMIS Node ID that matches the value transmitted by the originating node If a corresponding location is not found Cisco Unity follows the AMIS protocol and rejects the call without recording messages e Dial ID A unique number that identifies the location to Cisco Unity This is the number that subscribers dial when blind addr
349. orking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 _ Chapter 1 Networking in Cisco Unity Locations and External Subscribers W e A Combination The various ways of sending and receiving messages as detailed in Table 1 1 are not mutually exclusive For example if the Cisco Unity servers in your organization are set up to access a global directory and thus can make use of the Digital Networking option you can still add Internet subscriber accounts for contractors working at home In addition if you are migrating users from an existing voice messaging system to Cisco Unity in stages you can add AMIS Bridge or VPIM connectivity to the mix Figure 1 1 depicts a configuration that uses a mix of the various networking options Active Directory Forest Figure 1 1 Networking in Cisco Unity Ly g y A ej Exchange Cisco Unity Exchange PSTN rari fi Ta E Cisco Other voice AMIS Unity messaging system subscriber SMTP all Connector Internet Exchange ee S Internet subscriber Locations and External Subscribers Regardless of which networking option you choose the setup process is similar For each networking option you customize the settings for the primary location Each Cisco Unity server has a default or primary location which is created during installation and which cannot be deleted The primary location contains information that identifies the Cisc
350. ot on the Cisco Unity server In this chapter you will find procedures for setting up AMIS Networking followed by detailed discussions of the concepts and terminology that you need to understand See the following sections e Setting Up Cisco Unity to Use AMIS page 5 1 This section describes the prerequisites and considerations for setting up AMIS Networking and provides a task list containing a high level view of all of the tasks you need to complete for the setup and the order in which they should be completed e Procedures for Setting Up Cisco Unity to Use AMIS page 5 4 This section contains all of the step by step procedures necessary to set up Cisco Unity to use AMIS e AMIS Concepts and Definitions page 5 25 This section explains AMIS concepts in detail You may want to read this section prior to doing the setup procedures e Maintenance page 5 40 This section provides information about monitoring system activity e Troubleshooting page 5 41 This section provides links to troubleshooting information e Notable Behavior page 5 41 This section provides information about notable behavior related to AMIS Networking Setting Up Cisco Unity to Use AMIS See the following sections e Prerequisites page 5 2 OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Setting Up Cisco Unity to Use AMIS Prerequisites Considerations for Deploying
351. output log file contains all the records that were not imported You can save it as a CSV file and use it when you run the Cisco Unity Bulk Import wizard again Note that each time you run the Cisco Unity Bulk Import wizard the error and output log files are overwritten unless you specify new names for the files To correct import errors do the following To Correct Errors That Occurred When Importing Data from a CSV File procedure To Correct Errors That Occurred When Importing Data from a CSV File Browse to the directory that contains the error log file you specified during the import The default location and file name is C Error log Use a text editor to open the error log file You will use the error codes in the file to make corrections Browse to the directory location of the output log file you specified during the import The default location and file name is C Output log Use a text editor to open the output log file Correct any records in the output file that are listed as errors in the error log file When you have finished editing the output log file save it as a CSV file with a new name Run the Cisco Unity Bulk Import wizard again with the CSV file that you saved in Step 6 Repeat this procedure until all subscriber accounts are created without error and then proceed to the After Creating AMIS Subscriber Accounts section on page 5 22 Using the Cisco Unity Administrator to Create AMIS Subscriber Accou
352. owing and gather the applicable information Review your numbering plan strategy to determine whether you will need to enter prefixes on the VPIM delivery location and to determine which numbers to assign as Dial IDs for the primary and VPIM delivery locations Decide whether you want Cisco Unity subscribers to use blind addressing or to address messages to VPIM subscribers If you choose to use VPIM subscribers determine for each remote VPIM system whether you will allow Cisco Unity to automatically create modify and delete VPIM subscriber entries for users on that system based on information received in incoming VPIM messages For each delivery location that will allow automatic updates find out if the remote system will send a vCard with each message or if the message headers should be used as the source of VPIM subscriber information instead Also decide how you will map the source information to VPIM subscriber display names and extensions For more information on automatic directory update considerations see the Automatic VPIM Subscriber Directory Updates section on page 7 46 Make note of the following information about the remote voice messaging system the mailbox range the server name the domain name and the IP address Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ra g OL 13844 01 _ Chapter 7 VPIM Networking Procedures for Setting Up Cisco Unity to Use VPIM Networking W e Choose
353. p 5 If you did not check the Secure Messaging Service check box in Step 7 skip to Step 18 Otherwise do the following sub steps in the Cisco Unity Secure Messaging Service Setup wizard a On the Welcome screen click Next b On the Choose Destination Folder dialog specify the destination and click Next c Optionally on the Message Security Settings screen check the Enable Message Aging check box and enter the number of days that encrypted messages should be available If the check box is unchecked Cisco Unity will not limit the number of days for which encrypted messages will be available d Click Next e On the Ready to Install Software screen click Install When the setup is complete click Finish to exit Setup and restart the server Enable virus scanning and the Cisco Security Agent services if applicable To view Voice Connector properties in Exchange System Manager Windows Script Host version 5 6 or later must be installed on the Exchange server Note that if the Exchange server uses an earlier version of Windows Script Host the Voice Connector functions properly but you will not be able to view Voice Connector properties in Exchange System Manager To Determine Whether the Microsoft Windows 2000 Script Host Should Be Updated On the Exchange server on which the Voice Connector has been installed browse to Winnt System32 Right click the file Wshom ocx and click Properties Click the Version tab In the Item
354. p1 On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Step2 In the left pane of the Tools Depot window expand Administration Tools Step3 Double click Permissions Wizard Step4 Do the following e Choose the same Active Directory account for the Cisco Unity message store services account Click Next without changing any options until you arrive at the Choose the Cisco Unity Message Store Services Account page Choose the same Active Directory account for the Cisco Unity message store services account on every Cisco Unity server e Choose the applicable containers Click Next without changing any options until you arrive at the Choose Active Directory Containers for Import page Choose all of the containers from which users will be imported for every Cisco Unity server in the forest Step5 Click Next without changing any options until you complete the wizard Step6 Repeat Step 1 through Step 5 on each Cisco Unity in the forest Enabling Identified Subscriber Messaging on Each Cisco Unity Server Note If the system is using failover you must make this change on both the primary and secondary servers because the setting is stored in the registry To Enable Identified Subscriber Messaging on Each Cisco Unity Server Step1 In the Cisco Unity Administrator go to the System gt Configuration Settings page Step2 Inthe Identified Subscriber Messaging section uncheck the Disable Identif
355. pplicable home Cisco Unity server 3 When the destination Cisco Unity server answers the originating Cisco Unity server sends a sequence of DTMF tones that identify the call as a cross server live reply 4 The destination server responds with a sequence of DTMF tones 5 The originating server hands off the call to the destination Cisco Unity server for processing Note however that if the subscriber account on the destination server is set to disable call transfers that is the call transfer option is set to send calls to the subscriber greeting the live reply call fails In Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ea OL 13844 01 Chapter3 Cross Server Logon Transfers and Live Reply Cross Server Live Reply W this case the subscriber conversation on the originating Cisco Unity plays a prompt to the caller saying that live reply is unavailable and suggesting that the caller reply to the message instead of calling the subscriber directly Prerequisites Enabling Cross Server Live Reply All of the Cisco Unity servers must be configured for Digital Networking as described in the Setting Up Digital Networking section on page 2 3 The cross server features are supported for integrations with Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager integrations with phone systems through PIMG TIMG units and or integrations with Cisco SIP Proxy Server CSPS
356. proceed with the rest of the setup After verifying that messaging works correctly between Cisco Unity and the voice messaging systems for which delivery locations have been configured you can create the rest of the delivery locations Carefully consider the Dial ID that you will assign to the delivery location See the Guidelines for Assigning Dial IDs and Extensions section on page 9 2 for detailed information about choosing a Dial ID You can create VPIM delivery locations by using the Cisco Unity Administrator or the Cisco Unity Bulk Location Import wizard See the following sections e Using the Cisco Unity Administrator to Create VPIM Delivery Locations page 7 19 e Using the Cisco Unity Bulk Import Wizard to Create VPIM Delivery Locations page 7 20 e Modifying Existing Delivery Locations by Using the Cisco Unity Bulk Import Wizard page 7 22 Using the Cisco Unity Administrator to Create VPIM Delivery Locations Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 You can create VPIM delivery locations one at a time by using the Cisco Unity Administrator To Create VPIM Delivery Locations by Using the Cisco Unity Administrator In the Cisco Unity Administrator go to the Network gt Delivery Locations gt Profile page Click the Add icon Enter a meaningful name for the location Enter the Dial ID which identifies the location in Cisco Unity and which subscribers use to blind address mes
357. properly configured for failover the secondary server should answer cross server calls when the primary server is unavailable OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter3 Cross Server Logon Transfers and Live Reply HZ Cross Server Transfer from the Automated Attendant and Directory Handlers Step 1 Step 2 Step 3 To Test Cross Server Logon For each number listed in the Pilot Numbers section on the Network gt Dialing Domain Options page use a phone to call the number and verify that the call is routed to the Opening Greeting of the destination Cisco Unity server Create a new subscriber account or use an existing account on each of the destination servers for testing purposes Be sure to verify that the subscriber account information has replicated to all of the Cisco Unity servers that you will be testing The time that it takes for the subscriber data to replicate depends on your network configuration and replication schedule For each subscriber account call the pilot number for the server configured for cross server logon and attempt to logon Verify that e The Please wait prompt is played if configured to do so e You successfully log on Cross Server Transfer from the Automated Attendant and Directory Handlers A cross server transfer is a special kind of supervised transfer that passes control of a call from the automated attendant or a dire
358. r If the Exchange and Cisco Unity servers are in different routing groups a routing group connector must be installed Although the Voice Connector can be installed on the Cisco Unity server if Exchange is also on the server this is not recommended for performance reasons The Voice Connector must not be installed on a server in an Exchange cluster Microsoft does not support third party connectors on an Exchange cluster server In addition the Voice Connector cannot be installed on an Exchange 2007 server Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 740 OL 13844 01 Chapter 7 VPIM Networking VPIM Concepts and Definitions W How the Voice Connector Processes Outgoing VPIM Messages When subscribers use the phone to address a message to a VPIM recipient Cisco Unity constructs a To address for the message in the form VPIM lt Location Dial ID gt _ lt Remote Mailbox gt As with any other message Cisco Unity hands it off to Exchange for delivery Because the message has a VPIM address type it is first passed to the Voice Connector for processing The Voice Connector does the following tasks e Converts the message from MAPI to MIME format e Formats the To address by using the domain name and prefix specified on the corresponding VPIM delivery location page e Formats the From address by using the prefix from the corresponding VPIM delivery location page and the domain name from the primary loca
359. r see the Sending System Broadcast Messages section in the Cisco Unity Conversation chapter of the System Administration Guide for Cisco Unity The guide is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Eu OL 13844 01 Chapter2 Digital Networking Procedures for Setting Up Cisco Unity to Use Digital Networking i Note that individual subscribers can be granted permissions to send system broadcast messages either on the local Cisco Unity server only or to subscribers on multiple servers In organizations where there are multiple Cisco Unity or Cisco Unity Express servers that access different directories the VPIM Networking option must be used in order to include subscribers on those servers in the distribution of a system broadcast message For information on setting up system broadcast messages to be distributed to VPIM locations see the Networked System Broadcast Messages section on page 8 7 Changing the Default Search Scope for the Cisco PCA Optional Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 By default the search scope for the Cisco Personal Communications Assistant PCA address book is set to local directory As a possible convenience to subscribers in your organization you may want to change the default search scope to global directory instead When the default searc
360. r Accounts by Using the Cisco Unity Bulk Import Wizard procedure To Create Internet Subscriber Accounts by Using the Cisco Unity Bulk Import Wizard Before you run the Cisco Unity Bulk Import wizard disable virus scanning services and intrusion detection software on the Cisco Unity server if applicable Otherwise the Cisco Unity Bulk Import wizard may run slowly See the Cisco Unity Bulk Import wizard Help for procedures On the Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Cisco Unity Bulk Import Follow the on screen instructions OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter4 Internet Subscribers HI Creating Internet Subscriber Accounts Step 3 Step 4 Step 5 Step 6 Step 7 To learn more about the options presented in the dialog boxes that appear as the wizard proceeds click Help When prompted to choose the type of subscriber to create click Internet or Trusted Internet as applicable Click Next and proceed through the wizard If the wizard reports any errors you can e Click OK to continue with the import and fix the errors later e Fix the errors See the Correcting Import Errors section on page 4 8 for details When the Internet Subscriber accounts are created click Finish If you had import errors but in Step 4 you chose to correct them later see the Correcting Import Errors section on page 4
361. r Manager and Tools Depot To Delete the UAmis Mailbox On the Exchange server that Cisco Unity is connected to or on another applicable server in the network on the Windows Start menu click Programs gt Administrative Tools gt Active Directory Users and Computers Expand the tree in the left pane so that the UAmis_ lt Server name gt user is visible in the right pane Right click the UAmis_ lt Server name gt user and select Delete Removing VPIM Networking Do the following tasks to remove the VPIM Networking option from Cisco Unity 1 Uninstall all instances of the Voice Connector See the applicable procedures in the Uninstalling the Cisco Unity Voice Connector section on page 10 4 2 Optionally make note of the names dial IDs and other data of all VPIM locations You may want this information if you plan to set up the networking option on another Cisco Unity server 3 Optionally run Subscriber Information Dump to save VPIM subscriber information to an output file You may want this information if you plan to set up the networking option on another Cisco Unity server See the To Output Information About VPIM Subscribers procedure on page 10 4 4 Use Global Subscriber Manager to delete all VPIM delivery locations and associated VPIM subscribers See the To Delete VPIM Delivery Locations and VPIM Subscribers procedure on page 10 4 OL 13844 01 Networking Guide for Cisco Unity Release 5 x Wi
362. r each Cisco Unity server Because location data is stored in the directory each Cisco Unity server has the information that it needs to keep track of license usage in the pool For more information about license pooling and obtaining licenses for Cisco Unity features see the applicable Licensing for Cisco Unity white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html In This Chapter In this chapter you will find procedures for setting up and upgrading Digital Networking followed by detailed discussions of the concepts and terminology you need to understand See the following sections e Setting Up Digital Networking page 2 3 This section describes the prerequisites for setting up Digital Networking and provides a task list containing a high level view of all of the tasks that you need to complete for the setup and the order in which they should be completed e Procedures for Setting Up Cisco Unity to Use Digital Networking page 2 4 This section contains all of the procedures necessary to set up Cisco Unity for Digital Networking e Digital Networking Concepts and Definitions page 2 14 This section explains Digital Networking concepts in detail If you are unfamiliar with Digital Networking we recommend that you read this section prior to completing the setup procedures e Notable Behavior page 2 24 This section contains information about notable behavior related to Digital Networking
363. r events to the Windows Application Event log Outgoing messages that cannot be delivered are returned to the sender or to the Unaddressed Messages public distribution list if Cisco Unity cannot determine who the sender is For detailed information about the touchtones that are transmitted during an AMIS call see the AMIS Analog Networking Definitions white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html To see the DTMFs that are transmitted during an AMIS call use the Cisco Unity Diagnostic tool to enable the micro trace 28 AMIS Frames in the Conv AMIS section You can also use the Port Status Monitor available in the Switch Integration Tools section of Tools Depot to observe call progress and the Port Usage Analyzer available in the Reporting Tools section of Tools Depot to monitor port usage Cisco Unity also provides reports on AMIS message traffic For more information see the AMIS Out Traffic Report and the AMIS In Traffic Report sections in the Reports chapter of the Maintenance Guide for Cisco Unity The Maintenance Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Although Cisco Unity monitors the UAmis mailbox you may want to check the UAmis mailbox periodically to confirm that messages are being sent in a timely manner For example if there are still messages to be sent when the AMIS schedule
364. r is automatically set to the subscriber extension 3047 in the example above which is replicated to the other networked Cisco Unity servers Call transfers to VPIM subscribers created on other Cisco Unity servers are always handled by the phone system release to switch rather than by Cisco Unity supervised transfer even if the subscribers are set up for supervised transfers as in the above example The release to switch call transfers happen when e A Cisco Unity subscriber chooses to call the sender live reply after listening to a message left by a VPIM subscriber Live replies to VPIM subscribers are always done release to switch even when the reply is to a VPIM subscriber on the same Cisco Unity server e A caller enters the extension of a VPIM subscriber from the automated attendant for example from the opening greeting and the VPIM subscriber account is on another Cisco Unity server e A caller spells the name of a VPIM subscriber from a directory handler and the VPIM subscriber account is on another Cisco Unity server On a release to switch transfer Cisco Unity dials the call transfer number configured for the VPIM subscriber and hangs up leaving the phone system to handle the call Note the following limitations with release to switch transfers e The VPIM subscriber call screening call holding and announce features are ignored e The call transfer setting No Send Directly to Subscriber s Greeting is ign
365. r mailbox number or the mailbox number with a prefix OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking VPIM Concepts and Definitions For example an outgoing VPIM message to Terry Campbell with the remote mailbox number 2233 could be addressed To 2233 remotevoicemailsystem com If it is necessary to accommodate the numbering plan for your organization the address can also contain a prefix To 8882233 remotevoicemailsystem com VPIM addresses are created by the Voice Connector when sending VPIM messages they are not entered by subscribers when addressing messages VPIM Networking and Locations Central to how you set up VPIM Networking is a Cisco Unity object called a location Each Cisco Unity server is associated with one location referred to as the default or primary location which is created during installation and which cannot be deleted When setting up VPIM Networking you use the Cisco Unity Administrator to give the primary location a new name and a Dial ID which is an identifier for the location within Cisco Unity enter the SMTP domain name and customize other properties as applicable See the Primary Location Profile Settings section on page 9 1 for more information You create a delivery location in the Cisco Unity Administrator to correspond to each remote voice messaging system with which Cisco Unity communicates Delivery locations c
366. r procedures On the bridgehead Cisco Unity server on the Windows Start menu click Programs gt Cisco Unity gt Cisco Unity Bulk Import Follow the on screen instructions To learn more about the options presented in the dialog boxes that appear as the wizard proceeds click Help When prompted to choose the type of subscriber that you want to create click VPIM Click Next and proceed through the wizard If the wizard reports any errors you can e Click OK to continue with the import and fix the errors later e Fix the errors See the Correcting CSV Import Errors section on page 7 26 for details When the subscriber accounts are created click Finish If you had import errors but in Step 5 you chose to correct them later see the Correcting CSV Import Errors section on page 7 26 If you had no import errors or if all errors have now been corrected see the After Creating Subscriber Accounts section on page 7 27 Correcting CSV Import Errors Step 1 Step 2 The error log file contains data that the Cisco Unity Bulk Import wizard could not import The wizard reports the first error it detects in a row in a CSV file When you have corrected that error the wizard may detect additional errors in the same row when the data is imported again Thus you may need to repeat the correction process running the Cisco Unity Bulk Import wizard and correcting an error several times to find and correct all errors T
367. rches for a matching number by expanding the search scope in stages starting with the local server then the dialing domain and finally the global directory The scope of the search is dictated by the Subscriber Searches Limit Searches To setting If a match is found at any scope level the search stops and does not continue to the next scope level If the subscriber entered a one or two digit number the search begins with Cisco Unity looking for a match among the private distribution lists owned by the subscriber If a match is found the search stops and the matched list is returned for confirmation If a match has not been found or if the subscriber entered three or more digits Cisco Unity searches for a matching subscriber extension on the local server The search includes extensions for regular Cisco Unity subscribers and external subscribers Both primary extensions and alternate extensions are searched If a match is found the search stops When a match is on a subscriber extension whether or not the conversation plays the recorded voice name and extension of the matched subscriber for confirmation depends on if the conversation is configured to do so and if the recorded voice name exists You can customize how the conversation confirms subscriber message addressing matches by using the Advanced Settings tool available in Tools Depot to change the setting for Subscriber Addressing Confirm Match Mode If a match has not been found
368. rchitecture 3 3 Cross Server Logon 3 5 Prerequisites Enabling Cross Server Logon 3 6 Task List Enabling Cross Server Logon 3 6 Procedures Enabling Cross Server Logon 3 6 Cross Server Transfer from the Automated Attendant and Directory Handlers 3 8 Prerequisites Enabling Cross Server Transfer 3 8 Task List Enabling Cross Server Transfer 3 9 Procedures Enabling Cross Server Transfer 3 9 Cross Server Live Reply 3 12 Prerequisites Enabling Cross Server Live Reply 3 13 Task List Enabling Cross Server Live Reply 3 13 Procedures Enabling Cross Server Live Reply 3 14 Troubleshooting 3 15 Dialing Domain Options Page Reference 3 16 CHAPTER 4 Internet Subscribers 4 1 Overview Internet Subscribers 4 1 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a E OL 13844 01 Contents W Prerequisites for Setting Up Internet Subscriber Accounts 4 1 Creating Internet Subscriber Accounts 4 2 Before Creating Internet Subscriber Accounts 4 2 Before Creating Trusted Internet Subscriber Accounts 4 4 Using the Cisco Unity Bulk Import Wizard to Create Multiple Internet Subscriber Accounts 4 6 Correcting Import Errors 4 8 Using the Cisco Unity Administrator to Create Internet Subscriber Accounts 4 9 Enabling Cross Server Transfer for Internet Subscribers 4 10 After Creating Internet Subscriber Accounts 4 10 Internet Subscriber Concepts and Definitions 4 11 Subscriber Experience with Internet Subscribers 4 12 Deleting Internet
369. re messages subscriber Trusted Internet subscribers must be associated with a Trusted Internet Location Based on the security settings of the Trusted Internet location secure messages to Trusted Internet subscribers are decrypted by the Cisco Unity Voice Connector for Microsoft Exchange before they are sent by the Exchange server Messages to regular Internet subscribers are sent directly by the Exchange server and cannot be decrypted and therefore cannot be played by the recipient Trusted Internet A delivery location that is used to configure decryption options for secure messages that are sent to location Trusted Internet subscribers U UAmis account Outgoing AMIS messages are placed in a special Exchange mailbox that has the display name UAmis_ lt Server name gt The AMIS schedule and AMIS delivery options in the Cisco Unity Administrator allow you to control when outgoing AMIS messages will be sent UOmni account Administrative messages from the Bridge to create modify or delete Bridge subscribers are placed in a special Exchange mailbox that has the display name UOmni_ lt Servername gt The Bridge Connector a Cisco Unity component that runs as a Windows service called CsBridgeConnector monitors the UOmni mailbox When it receives a message it parses the data and sends a request to the Cisco Unity database component to make the necessary change creation modification or deletion to the Bridge subscriber account UVPIM mailbo
370. ressing Considerations with Automatic Updates The information contained in a VPIM subscriber account can be used to aid subscribers in addressing messages to remote mailboxes by providing spell by name and spoken name confirmation for example However note that regardless of whether blind addressing or VPIM subscriber information is used by the sender to indicate the desired recipient of a VPIM message ultimately the message is addressed and sent to a numerical mailbox ID on the remote system As such there is no mechanism for confirmation that the name information that the local subscriber uses to address an outgoing message matches the actual current owner of the remote mailbox Even with automatic updates in place situations may arise where a subscriber believes he or she is sending a message to one person at a remote site but the mailbox has changed hands since the VPIM subscriber account was created and the new owner of the mailbox actually receives the message Because of the usage based nature of the updates if no VPIM message has been received from the new owner of the remote mailbox before a local subscriber attempts to address to it the subscriber will encounter the outdated name information belonging to the original mailbox owner including the spoken name of the original owner with no indication that the mailbox has changed hands Another situation may arise in which two VPIM subscriber accounts exist for the same person on the r
371. rget and to deliver messages from the target to Cisco Unity The networking options available in Cisco Unity are defined according to a combination of the message transport mechanism and the target as shown in Table 1 1 Table 1 1 Networking Options Networking Option Description Digital Networking Allows messaging among multiple Cisco Unity servers connected to a single global directory That is the Exchange partner servers must be in the same Active Directory forest Message routing is done by Exchange Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter1 Networking in Cisco Unity W Message Addressing Options Table 1 1 Networking Options continued Networking Option Description Internet Subscribers Allows messaging with individuals over the Internet or any TCP IP network by using SMTP The recipient receives the message as an e mail with a WAV attachment Internet subscribers can have local extensions recorded voice names and greetings and be listed in the directory but they do not have mailboxes in the local Exchange network Messages are addressed to Internet subscribers as they are to regular subscribers but the messages are sent to the e mail address that you specify when creating the Internet subscriber account Trusted Internet Trusted Internet subscribers are Internet subscribers that are trusted with decrypted secure Subscribers messages Trusted Intern
372. ribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant 5 36 Migrating Subscribers from Another Voice Messaging System to Cisco Unity 5 37 Considerations for Networked Cisco Unity Servers 5 38 Maintenance 5 40 Monitoring AMIS Message Traffic 5 40 Moving the UAmis Mailbox 5 41 Troubleshooting 5 41 Notable Behavior 5 41 Inbound Messages Are Delivered Only to Primary Extensions 5 42 Inbound Search Scope 5 42 Running the Voice Connector Setup Program in Another Language 5 42 CHAPTER 6 Bridge Networking 6 1 CHAPTER 7 VPIM Networking 7 1 Overview VPIM Networking 7 1 Setting Up Cisco Unity to Use VPIM Networking 7 2 Prerequisites 7 2 Task List Setting Up Cisco Unity to Use VPIM Networking 7 3 Procedures for Setting Up Cisco Unity to Use VPIM Networking 7 4 Making Design Decisions and Gathering Needed Information 7 4 Determining the Domain Name 7 5 Resolving Names with IP Addresses 7 5 Verifying Connectivity with the Remote Voice Messaging System 7 6 Extending the Active Directory Schema 7 8 Verifying the Recipient Policies or Creating a New One 7 9 Setting Up the Voice Connector for VPIM Networking 7 10 Creating the UVPIM Account by Using ConfigMgr exe Optional 7 16 Customizing the Primary Location 7 18 Creating VPIM Delivery Locations 7 18 Creating VPIM Subscribers 7 22 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pi E OL 13844 01 Contents W Customizing VPIM S
373. ridgehead server Do the following tasks on the Cisco Unity Bridgehead server where you will be adding the AMIS subscribers 1 Cisco Unity Configuration and Permissions If you are unsure whether the account that you are using has sufficient rights and permissions to create AMIS subscribers or whether Cisco Unity is properly configured to work with your message store do the following To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool procedure To Check Cisco Unity Setup and Permissions by Using the Cisco Unity SysCheck Tool On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane of the Tools Depot window in the Diagnostic Tools directory double click SysCheck On the Welcome to the Cisco Unity Configuration Wizard page click Select Configuration Tests and click Next Uncheck the check boxes for the message stores that are not connected to Cisco Unity Click Test In the Test Results box click the link provided to view the test results If no errors are reported proceed to Step 8 Otherwise do the following sub steps a Follow the advice offered in the Resolution column to correct each configuration or permissions error b Return to the Completing the Check Unity Configuration Wizard page and click Finish c Repeat Step 2 through Step 7 until no errors are reported Click Finish 2 Classes of Service A class of service COS defines limits
374. rk gt AMIS Options gt Delivery Options page Select either the Default AMIS restriction table or another restriction table to use as the Local Dial Restriction Table The Local Dial Restriction Table and the AMIS schedule together determine when outgoing AMIS calls are made Set the other AMIS delivery options as needed Click the Save icon Customizing the AMIS Restriction Table Step 1 By default the AMIS restriction table allows all delivery numbers however you can customize the restriction table as needed The AMIS restriction table and the AMIS schedule together determine when outgoing AMIS calls are made If a delivery number for an outgoing AMIS message is allowed by the AMIS restriction table the message is sent immediately the schedule settings do not apply If the delivery number is not allowed by the AMIS restriction table the schedule determines when the message is sent In installations with multiple Cisco Unity servers networked together customize the AMIS restriction table only on those Cisco Unity server s that are licensed for AMIS To Customize the AMIS Restriction Table In the Cisco Unity Administrator go to any Call Management gt Restriction Tables page OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step 2 Step 3 Step 4 Step 5 Click the Find icon Double
375. rnet subscriber accounts with data on existing Active Directory contacts you must also include the ALIAS column header and data in your CSV file Also note that to create Trusted Internet subscriber accounts last name first name DTMF access ID and remote address fields are required Enter the required column headers above the first row of data Column headers must be in uppercase separated by commas and spelled as indicated below LAST_NAME FIRST_NAME REMOTE_ADDRESS For Trusted Internet subscribers the headers should be spelled as follows LAST_NAME FIRST_NAME DTMF_ACCESS_ID REMOTE_ADDRESS If desired add optional column headers to the first row and the corresponding data that you want to import in the subsequent rows below As you do so confirm that e Column headers and data are separated by commas Note that every row does not have to contain data for each optional column header e Any data that includes a space quotes or commas is contained within quotes If your CSV file contains columns of data that you do not want to import delete the columns Alternatively you can title one column NOTES The Cisco Unity Bulk Import wizard ignores data beneath any NOTES column header but the wizard does not support more than one NOTES column in a CSV file Confirm that each row contains the applicable data corresponding to each column header Save the file as a CSV file Continue with the following To Create Internet Subscribe
376. rposes you should modify the restriction table used for transfers in the COS to which AMIS subscribers belong as necessary For details see the Managing Restriction Tables chapter in the System Administration Guide for Cisco Unity 4 Public Distribution Lists Public distribution lists are used to send voice messages to multiple subscribers at the same time Cisco Unity assigns new subscribers to the public distribution lists that are specified in the template on which the subscriber account is based For details see the Managing Distribution Lists chapter in the System Administration Guide for Cisco Unity Public distribution lists correspond to distribution groups in Active Directory The distribution lists are listed in the address book for Microsoft Outlook or other e mail client unless they are explicitly hidden To help prevent others from sending e mail to AMIS subscribers you may want to create lists that contain only AMIS subscribers and then hide these distribution lists from the Outlook address book The option to hide distribution lists is available on the Subscribers gt Public Distribution Lists gt Profile page in the Cisco Unity Administrator 5 Subscriber Templates In the Cisco Unity Administrator you can specify settings for a group of subscribers by using a subscriber template Subscriber templates contain settings that are applicable for subscribers of a particular type such as a department The settings
377. rs are homed e To check their messages subscribers must dial the Cisco Unity server that they are associated with therefore you need to tell subscribers the correct number to dial when calling into Cisco Unity Note that if your Cisco Unity servers are integrated with Cisco Unified Communications Manager CM formerly known as Cisco Unified CallManager you may want to configure cross server logon For more information see the Cross Server Logon Transfers and Live Reply chapter To create a record of the mapping run the Subscribers report on each Cisco Unity server The information in this report includes the subscriber name and primary location See the Subscribers Report section in the Reports chapter of the Maintenance Guide for Cisco Unity for more information The Maintenance Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 TEN Chapter2 Digital Networking W Notable Behavior Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 CHAPTER Cross Server Logon Transfers and Live Reply This chapter describes the cross server logon transfer and live reply features for Cisco Unity servers networked via Digital Networking Phone system and network considerations for deploying cross server features are di
378. rs are associated with a Trusted Internet location e Messages to Trusted Internet subscribers are processed by the Voice Connector e Trusted Internet subscribers must have a DTMF extension whereas extensions are optional for Internet subscribers The concepts discussed in this section apply to both regular Internet subscribers and Trusted Internet subscribers except where specifically noted Internet subscribers are represented as mail enabled contacts in Active Directory You create and manage Internet subscriber accounts in much the same way that you do regular subscriber accounts For example a subscriber template is used when the Internet subscriber accounts are created and you can adjust the call transfer settings for Internet subscriber accounts as needed Extensions are optional for Internet subscribers whereas they are mandatory for regular subscribers and Trusted Internet subscribers If an Internet subscriber has not been assigned an extension subscribers can address messages to that Internet subscriber only in spelled name mode if the Internet subscriber has a voice name Subscribers can also address messages to Internet subscribers without extensions by using Cisco Unity ViewMail for Microsoft Outlook or by using the Cisco Unity Inbox If you have specified extensions for the Internet subscribers you can configure the call transfer settings for the Internet subscribers so that they can be reached by outside callers Internet
379. rs can be created updated or deleted by using information either from the header of an incoming VPIM message or from a vCard attachment included with the message if more than one vCard attachment is included only the vCard in the most recent portion of the message will be used Additional delivery location options allow you to specify how certain fields from the vCard or header are mapped to VPIM subscriber fields Table 7 1 shows the source of various fields when either the vCard or header fields are used to generate VPIM subscriber information It also includes information on the delivery location Subscriber Creation configuration settings that can affect how the CsVPIMConnector service maps this data to the fields in a VPIM subscriber record VPIM Subscriber Information Source for Field When vCard Is Used Source for Field When Headers Are Used Notes First Name e N property Given Name e Text name contained in the If the first name is derived from i From address a single text name field from the i For example if the From address EN property of a vCard or the e Text name contained in the i From address of the message contains Terry Bader lt 8882233 FN formatted name header the setting When the remotevoicemailsystem property a Text Name Has No Comma can com gt the text name used as the b iioa f hich source of the first name would be 2PPie to pete poi T part of the text name field is erry Ba
380. rt configuring VPIM Networking for messaging between Cisco Unity systems and between Cisco Unity and Cisco Unity Express is the same as between Cisco Unity and a third party voice mail system For example VPIM Networking can be used for messaging in the following cases e Between Cisco Unity systems where the partner Exchange servers are in different Active Directory forests e Between Cisco Unity with Exchange 2000 or Exchange 2003 and Cisco Unity with Domino e Between Cisco Unity and Cisco Unity Express However there are some special considerations that you should be aware of when configuring VPIM Networking for messaging between Cisco Unity systems See the following sections for details e Messaging Between Cisco Unity Servers in Different Directories page 8 1 e Messaging Between Cisco Unity and Cisco Unity Express Servers page 8 6 e Additional Functionality page 8 7 Messaging Between Cisco Unity Servers in Different Directories Generally when setting up VPIM Networking for Cisco Unity servers in different directories you configure the Cisco Unity servers just as you would for VPIM Networking with any other voice messaging system However there are some settings that need to be coordinated between the Cisco Unity servers as explained in the following sections e Correspondence Between Locations page 8 2 e VPIM Subscribers Correspond to Remote Cisco Unity Subscribers page 8 2 e Audio Format Conversion Settings page 8
381. rt menu click Programs gt Administrative Tools gt Services Right click Exchange 2000 Voice Connector lt Server name gt and click Restart Exit the Services MMC OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Creating the UVPIM Account by Using ConfigMgr exe Optional Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 If you plan to configure Cisco Unity to automatically update the VPIM subscriber directory based on the information received in incoming VPIM messages you must first configure the bridgehead server by running ConfigMgr exe with the Create VPIM Account option Note that the use of automatic directory updates is optional and that this procedure and the steps for configuring automatic updates can be done at any time after VPIM Networking has been set up if you later decide to use this functionality To enable the processing of directory update information ConfigMgr exe does the following e Configures the server to automatically start and stop the CsVPIMConnector service e Configures the Cisco Unity Administrator to enable the link to the Delivery Locations gt Subscriber Creation pages e Creates the UVPIM mailbox to which the Voice Connector will deliver directory messages for the CsVPIMConnector service to process Note th
382. rted The following factors can contribute significantly to delays in cross server call handoff Longer subscriber extensions A four digit extension does not take as long for Cisco Unity to dial as a ten digit extension Longer dialing strings to reach the destination Cisco Unity server A four digit dialing string does not take as long for Cisco Unity to dial as a ten digit dialing string Multiple elements such as PIMG TIMG units voice gateways TDM trunks and PSTN interfaces in the call path between the originating Cisco Unity server and the destination Cisco Unity server More elements in the call path require more processing time for handing off cross server calls Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange E OL 13844 01 _ Chapter 3 Cross Server Logon Transfers and Live Reply Overview of Cross Server Logon Transfer and Live Reply W In your environment these factors can create delays that may cause the cross server features to be unusable or unfeasible for callers You must test your cross server configuration on a representative call path in your environment to determine whether the delays that callers experience are acceptable Planning for Increased Port Usage The cross server features require the use of ports on both the originating and destination Cisco Unity servers Depending on how busy your Cisco Unity servers are you may need to add more ports or an additional Cisco Unity
383. rver Address Book check box on the Profile page for the subscriber template that you plan to use when creating VPIM subscribers or on individual subscriber Profile pages after you have created the subscriber accounts e Todo so by using the Cisco Unity Bulk Import wizard or the Bulk Edit utility see the Help for each tool e Todo so in Active Directory Users and Computers click View gt Advanced Features to see the Exchange Advanced property page for a user and then check the Hide From Exchange Address Lists check box on the Exchange Advanced tab As an alternative to preventing a contact from appearing in the Outlook address book altogether you may want to alter the display name for the contact so that subscribers can distinguish the contact from the user account For example you could append Voice mail to the display name of each VPIM subscriber and the names would appear in the Outlook address book as follows Abade Alex Abade Alex Voice mail Bader Kelly Bader Kelly Voice mail Campbell Terry Campbell Terry Voice mail In this way subscribers can easily determine which address is appropriate to use when they send voice messages to VPIM subscribers Additionally when subscribers use the Outlook address book to address a message to a contact they can be confident that the address is formatted correctly You can specify rules per delivery location for how the display names of auto created VPIM subscribers ar
384. ry Editor Help If you have any questions about changing registry key settings contact Cisco TAC If you do not have a current backup of the registry click Registry gt Export Registry File and save the registry settings to a file Expand the following key HKEY_LOCAL_MACHINE SOFTWARE Active Voice AvIvc If you want information about the messages to be sent to a user or distribution list instead of being saved to the Archive folder do the following sub steps Otherwise skip to Step 5 a On the Edit menu click New gt String Value b Enter AliasToForwardBadMailsTo as the value name c Double click AliasToForwardBadMailsTo d In the Edit String dialog box enter the SMTP address of the recipient for example unityadministrator company com This must be the SMTP address of a user contact or distribution list object in Exchange An e mail with the failed message and information about the message will be sent to this address e Click OK f Exit Regedit g Skip to Step 6 If you want messages that are saved in the Archive folder to be automatically deleted do the following sub steps a On the Edit menu click New gt DWORD Value b Enter DeleteArchiveFolderMessages as the value name c Double click DeleteArchiveFolderMessages d In the Edit DWORD dialog box enter 1 e Click OK f Exit Regedit Open the Services MMC on the Exchange server on which the Voice Connector is installed On the Windows Sta
385. s sold For a list of countries for which there is a voice fax card approved for use see the Supported Voice Fax Cards section in the System Requirements and Supported Hardware and Software for Cisco Unity Bridge at http www cisco com en US products sw voicesw ps2237 prod_installation_ guides_list html Some deployments may service users in countries that are not on the Supported Voice Fax Cards for the Cisco Unity Bridge Server list but only when the Bridge server itself is located in one of the countries listed The Bridge server is supported only when using the English language version of Windows The locale must be set to English United States and the language settings must be set only to Western Europe and United States Choosing additional language settings is not supported The Bridge software is not localized in any language other than English All countries in which Cisco Unity is sold Table 1 6 Blind Addressing AMIS Bridge VPIM Available through the Cisco Unity Telephone User Interface TUD Cisco Unity ViewMail for Microsoft Outlook and the Cisco Unity Inbox Available through the Cisco Unity TUI ViewMail and the Cisco Unity Inbox Available through the Cisco Unity TUI ViewMail and the Cisco Unity Inbox Table 1 7 AMIS Addressing by Name or by Extension Bridge VPIM Available through the Cisco Unity TUI ViewMail and the Cisco Unity
386. s Calls made by a node in an Octel analog network to populate its NameNet directory with the name voice name and extension of a subscriber on another node Because the Cisco Unity Bridge can represent one or more nodes in the network it places administrative calls to populate its NameNet directory You can configure a schedule per Octel node on the Bridge server to control when it makes administrative calls to the node AMIS Audio Messaging Interchange Specification An industry standard protocol supported by Cisco Unity that provides an analog mechanism for transferring voice messages between different voice messaging systems AMIS Networking A Cisco Unity networking option Allows messaging between Cisco Unity and other voice messaging systems that support the Audio Messaging Interchange Specification analog AMIS a protocol Cisco Unity and the other voice messaging systems maintain separate voice mail directories with no directory synchronization AMIS subscriber A representation in Cisco Unity of subscribers on an AMIS compliant remote messaging system AMIS subscribers are created in Cisco Unity to enable Cisco Unity subscribers to find them in the directory and to send messages to them as they would to any other subscriber AMIS subscribers are associated with a delivery location and are stored as contacts in Active Directory Mailbox greetings and voice names can be individually recorded for each subscriber Messages that are sent to an AMIS
387. s Do Not Convert Incoming Messages S Example 2 Both Cisco Unity Servers Use G 711 for Recording and Storage It is also possible for both the local and remote Cisco Unity servers to record messages by using the G 711 codec At 64 Kbps messages encoded by using the G 711 codec are very high quality but because of their size the messages may present a problem if network bandwidth is a concern In this case you have the following options Do not convert outbound and incoming VPIM messages but monitor the network for problems Sending VPIM messages in the G 711 format may not turn out to be an issue particularly if message traffic between the sites is light Configure each server to convert outbound messages to G 726 and convert incoming messages back to G 711 At 32 Kbps messages encoded by using the G 726 codec are half the size of those encoded by using G 711 The downside to this approach is that it results in two audio format conversions for each VPIM message This is extra work for the Voice Connector In addition when incoming messages are converted back to G 711 there may be a loss in sound quality Configure each server to convert outbound messages to G 726 but not to convert incoming messages This approach solves the network bandwidth concern and results in only one audio format conversion for each VPIM message However G 726 is not supported as a region line format for a Cisco Unified Communications Manager C
388. s day to get another copy If you do not receive the license files within hour or to get another copy of a license file call the Cisco Technical Assistance Center TAC and ask for the Licensing Team In the U S 800 553 2447 Outside the U S For your local Cisco TAC phone number see the Cisco Worldwide Contacts page at http www cisco com warp public 687 Directory DirTAC shtml Or open a service request by using the TAC Service Request Tool at http tools cisco com ServiceRequestTool create DefineProblem do You will need to provide information to verify Cisco Unity ownership for example the purchase order number or the PAK which appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1 To View the License Pooling Information On a Cisco Unity server that has a license file with license pooling enabled double click the Cisco Unity Tools Depot icon on the desktop In the left pane of the Tools Depot window expand Administration Tools Double click License Info Viewer Under Cisco Unity Licensing expand License Pool Under License Pool click Subscriber Mailboxes Maximum Unified Messaging Subscribers or Cisco Unity Inbox Subscribers In the right pane the names of the networked servers that share the subscriber license appear OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking HZ Procedures for Setti
389. s for Setting Up Cisco Unity to Use VPIM Networking Step 11 Step 12 Step 13 Step 14 Step 15 Indicate whether incoming messages from this VPIM location should be converted to another audio format Indicate whether outbound messages to this VPIM location should be converted to another audio format If the remote system is Cisco Unity typically you choose Do Convert Outgoing Messages For systems other than Cisco Unity typically you choose G 726 Optionally check the Sender s Recorded Name and or Sender s vCard check box es Some systems have the capability of using this information to create directory entries If you are using Secure Messaging indicate whether to have incoming messages encrypted and outgoing messages decrypted Click the Save icon Using the Cisco Unity Bulk Import Wizard to Create VPIM Delivery Locations Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 The Cisco Unity Bulk Import wizard allows you to create or modify multiple delivery locations at once by importing data in a CSV file If you have already created delivery locations you can run Cisco Unity Bulk Import to export the data about the delivery locations to a CSV file Use the following procedure to prepare your CSV file To learn more about preparing a CSV file for use with the Cisco Unity Bulk Import wizard including information on the required and optional column headers for your CSV file see the Cisco Unity Bulk Import wizard H
390. sage To Verify Live Reply Between Subscribers on Different Cisco Unity Servers in the Dialing Domain Do this test if the Cisco Unity servers have been configured for live reply via release to phone system transfer between subscribers on different Cisco Unity servers in the same dialing domain From a subscriber phone call a subscriber who is associated with another Cisco Unity server and allow the call to be forwarded to voice mail Leave a message Log on to the applicable Cisco Unity server as the recipient subscriber and listen to the test message that you recorded in Step 2 After listening to the message verify that the subscriber conversation allows you to live reply to the message by pressing 4 4 or by pressing 8 8 if Optional Conversation 1 is used Verify that the live reply call is correctly transferred to the phone of the subscriber who left the message Digital Networking Concepts and Definitions The following sections explain Digital Networking concepts in detail e Locations and Digital Networking page 2 15 e Dialing Domains page 2 15 e Addressing Options for Non Networked Phone Systems page 2 18 e Cisco Unity Administrator Scope page 2 20 e Granting Administrative Rights to Other Cisco Unity Servers page 2 22 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P24 E OL 13844 01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Hi e Distribution L
391. sages to recipients at this location Select VPIM as the Destination Type for the location Click Add Record a voice name for the location Enter the Internet addressable SMTP domain name of the system on the TCP IP network that handles messages for the remote voice messaging system If needed to accommodate your numbering plan or if there is more than one VPIM delivery location with the same domain name enter a number in the Remote Phone Prefix field gt Note Subscribers do not enter this prefix when addressing messages However on outgoing messages the Voice Connector adds the prefix to the beginning of the recipient mailbox number to form the To address On incoming messages the Voice Connector expects this same prefix to be the leading digits of the From mailbox number and strips these digits before determining the sending mailbox number If needed to accommodate your numbering plan enter a number in the Cisco Unity Phone Prefix field amp Note On outgoing messages the Voice Connector adds this prefix to the beginning of the sender mailbox number to form the From address On incoming messages the Voice Connector expects this same prefix to be the leading digits of the To mailbox number and strips these digits prior to determining the matching Cisco Unity recipient ID OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedure
392. sco Unity 5 x upgrade when you ran the Cisco Unity Permissions wizard to grant the necessary permissions to the installation and service accounts if you did not check the Set Permissions Required by AMIS Cisco Unity Bridge and VPIM check box on the Choose Whether to Enable Voice Messaging Interoperability page do the following steps a Log on to the bridgehead server by using an account that Isamember of the Domain Admins group in the domain that the Cisco Unity server belongs to or that has permissions equivalent to the default permissions for the Domain Admins group Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain that contains all of the domains from which you want to import Cisco Unity subscribers b Re run the Permissions wizard and follow the on screen prompts until the Choose Whether to Enable Voice Messaging Interoperability page appears c Check the Set Permissions Required by AMIS Cisco Unity Bridge and VPIM check box d Follow the on screen prompts to complete the Permissions wizard For more information on running the Permissions wizard see the Permissions wizard Help file PWHelp_ lt language gt htm in the directory where the Permissions wizard is installed Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pit E OL 13844 01 Chapter 11 Migrating from SMTP Networking to VPIM Networking Task List for Migrating from SMTP Network
393. sco Unity Bridgehead server or to a directory that you can browse to from the server Step3 Open the CSV file in a spreadsheet application or another application with which you can edit and reorganize the data Do the following Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 724 E OL 13844 01 Chapter 7 VPIM Networking Step 4 Step 5 Step 6 Step7 Step 8 Step 9 Step 10 Step 11 Procedures for Setting Up Cisco Unity to Use VPIM Networking W e Confirm that the data is separated by commas and no tabs spaces or semicolons separate the data in the file e If any data includes a space quotes or commas contain the characters within quotes Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5 The order of the column headers does not matter though it is good practice to set up your CSV file as indicated here For example the columns of data in this sample are sorted so that the last name of the user is followed by the first name the extension DTMF_ACCESS_ID and then by the remote mailbox number REMOTE_USER_ID Abade Alex 2001 3000 Bader Kelly 2002 3 100 Campbell Terry 2003 3200 Cho Li 2004 3300 Enter the required column headers above the first row of data Column headers must be in uppercase separated by commas and spelled as indicated below LAST_NAME FIRST_NAME DTMF_ACCESS_ID REMOTE_USER_ID S Note The exa
394. sco Unity networking options See the following sections e Upgrading with Digital Networking page 10 1 e Upgrading with AMIS Networking page 10 1 e Upgrading with VPIM Networking page 10 2 e Removing AMIS Networking page 10 2 e Removing VPIM Networking page 10 3 e Uninstalling the Cisco Unity Voice Connector page 10 4 e Determining the Voice Connector Version page 10 6 Upgrading with Digital Networking Upgrading Digital Networking does not require anything other than upgrading the Cisco Unity servers according to the instructions in the applicable Reconfiguration and Upgrade Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_installation_guides_list html Upgrading with AMIS Networking After upgrading the Cisco Unity servers AMIS Networking should continue to work However we recommend that you uninstall the previous version of the Voice Connector and install the new version Other than upgrading the Voice Connector there are no additional upgrade steps required See the following sections for information on uninstalling the Voice Connector and reinstalling it e Uninstalling the Cisco Unity Voice Connector page 10 4 e Setting Up the Voice Connector for AMIS Networking page 5 4 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter 10 Upgrading and Uninstalling Networking Options W Upgrading with VPIM Networking Upgrading with VPIM
395. scriber Accounts After creating VPIM subscriber accounts consider the following e It takes a few minutes for the newly created subscriber account to be available to receive messages e You can make changes to subscriber settings for individual accounts in the Cisco Unity Administrator e When you want to modify unique subscriber settings such as primary or alternate extensions for multiple subscribers at once you can re run the Cisco Unity Bulk Import wizard To learn more see the Cisco Unity Bulk Import wizard Help OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking e When a subscriber leaves the organization or otherwise no longer needs a Cisco Unity account you can delete the subscriber account See the Deleting VPIM Subscribers section on page 7 54 for details Customizing VPIM Subscriber Directory Update Settings In addition to manually creating modifying and deleting VPIM subscribers you can configure Cisco Unity to automatically update records in the VPIM subscriber directory based on information contained in incoming VPIM messages The settings that control whether or not the creation modification and deletion actions occur automatically and how the incoming information is used to create or modify a record can be individually configured for each delivery location By default
396. scriber template Subscriber templates contain settings that are applicable for subscribers of a particular type such as a department The settings from the template you choose are applied to Internet subscriber accounts as they are created Cisco Unity comes with a default subscriber template that you can modify and you can create an unlimited number of additional templates For more details see the Managing Subscriber Templates chapter in the System Administration Guide for Cisco Unity Internet subscribers correspond to contacts in Active Directory The contacts are listed in the address book for Microsoft Outlook or other e mail client unless they are explicitly hidden You may prefer that the associated contacts do not appear in the Outlook address book at all or you may want to alter how contacts appear in the Outlook address book OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter4 Internet Subscribers HI Creating Internet Subscriber Accounts wy Note The System Administration Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Before Creating Trusted Internet Subscriber Accounts Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 A Before creating Trusted Internet subscriber accounts you must also consider the following two issues in addition to the issues lis
397. scussed The underlying architecture for the cross server features is described and design and monitoring recommendations are provided Also included in this chapter are the procedures for activating the cross server features See the following sections e Overview of Cross Server Logon Transfer and Live Reply page 3 1 e Cross Server Logon page 3 5 e Cross Server Transfer from the Automated Attendant and Directory Handlers page 3 8 e Cross Server Live Reply page 3 12 e Troubleshooting page 3 15 e Dialing Domain Options Page Reference page 3 16 Overview of Cross Server Logon Transfer and Live Reply The cross server features are an extension of the existing Digital Networking feature Digital Networking provides basic messaging functionality for subscribers who are homed on different Cisco Unity servers that access the same global directory When the networked Cisco Unity servers are integrated with the same phone system the servers can be grouped into a dialing domain so that calls can be transferred via release to switch from the automated attendant for example from the opening greeting or from a directory handler on one Cisco Unity server to a subscriber on another Even though Digital Networking and dialing domains provide basic messaging and call transfer functionality for subscribers who are homed on different Cisco Unity servers each Cisco Unity installation in the network continues to serve only those subscribers whose accou
398. section on page 7 8 6 Determine whether the default recipient policy can be used for the Voice Connector Exchange mailbox or create a new recipient policy See the Verifying the Recipient Policies or Creating a New One section on page 7 9 7 Install the Cisco Unity Voice Connector on an Exchange 2000 or Exchange 2003 server See the Setting Up the Voice Connector for VPIM Networking section on page 7 10 A Caution Installing the Voice Connector on an Exchange 2007 server is not supported Do the Following Tasks on the Cisco Unity Server That Is Licensed for VPIM the Bridgehead Server 8 During Cisco Unity installation when you ran the Cisco Unity Permissions wizard to grant the necessary permissions to the installation and service accounts if you did not check the Set Permissions Required by AMIS Cisco Unity Bridge and VPIM check box on the Choose Whether to Enable Voice Messaging Interoperability page do the following steps a Log on to the bridgehead server by using an account that Isamember of the Domain Admins group in the domain that the Cisco Unity server belongs to or that has permissions equivalent to the default permissions for the Domain Admins group Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain that contains all of the domains from which you want to import Cisco Unity subscribers b Re run the Permissions wizard and follow the on screen pro
399. sed for SMTP Networking See the Uninstalling the Cisco Unity Voice Connector section on page 10 4 2 Make decisions about your numbering plan and gather information needed to configure VPIM Networking See the Making Design Decisions and Gathering Needed Information section on page 7 4 3 Determine the domain name that will be used for messaging between the remote voice messaging system and Cisco Unity See the Determining the Domain Name section on page 7 5 4 As applicable configure DNS or HOSTS files See the Resolving Names with IP Addresses section on page 7 5 5 Verify network and SMTP connectivity with the remote voice messaging system See the Verifying Connectivity with the Remote Voice Messaging System section on page 7 6 6 If you have not already done so extend the Active Directory schema to enable VPIM Networking See the Extending the Active Directory Schema section on page 7 8 7 Determine whether the default recipient policy can be used for the Voice Connector Exchange mailbox or create a new recipient policy See the Verifying the Recipient Policies or Creating a New One section on page 7 9 8 Install the Cisco Unity Voice Connector on an Exchange 2000 or Exchange 2003 server See the Setting Up the Voice Connector for VPIM Networking section on page 7 10 A Caution Installing the Voice Connector on an Exchange 2007 server is not supported 9 During the Ci
400. server before enabling these features You may also need to adjust how ports are configured For example you may need to enable more ports to accept incoming calls After enabling the cross server features we recommend that you monitor activity on the Cisco Unity servers closely until you are confident that the servers can handle the increased load You can use the Port Usage Analyzer for this task The Port Usage Analyzer is available in the Report Tools section of Tools Depot See Port Usage Analyzer Help for detailed instructions Be sure to monitor the Windows Event Viewer on both the originating and destination Cisco Unity servers for event log messages related to problems with ports A Brief Look at Cisco Unity Data Architecture To understand why the cross server features are needed it is helpful to have a basic understanding of Cisco Unity data architecture Cisco Unity stores information about subscribers and other Cisco Unity objects such as call handlers in a SQL Server database on the Cisco Unity server A small subset of information about subscribers distribution lists and location objects is also stored in Active Directory Because all of the Cisco Unity servers access the same global directory each Cisco Unity server has access to the information stored in the directory by other Cisco Unity servers When subscriber distribution list and location data from other Cisco Unity servers replicates in the directory each Cisco Unity serv
401. sions overview 1 4 UAmis account addressing options for non networked phone systems 2 18 about 5 27 AMIS Networking creating 5 8 alternate extensions support 5 42 mailbox moving 5 41 blind addressing 5 30 uninstalling 10 2 delivery locations upgrading 10 1 creating 5 13 Voice Connector modifying 5 16 about 5 28 delivery options setting 5 11 controlling archived messages 5 7 design considerations 5 39 setting up 5 4 extension addresses 5 34 setup non English language 5 42 identified subscriber messaging voice ports designating for outbound calls 5 11 about 5 32 with Cisco Unified Communications Manager 5 3 enabling 5 24 AMIS subscribers extending to include AMIS subscribers 5 24 about 5 31 inbound search scope 5 42 adding to private lists preventing 5 36 live reply 5 33 appearance in Outlook address book 5 34 locations 5 29 creating 5 16 maintenance 5 40 creating by using Cisco Unity Administrator 5 21 message addressing options 5 29 creating by using Cisco Unity Bulk Import message traffic monitoring 5 40 wizard 5 18 cross server transfer enabling 5 24 deleting 5 34 networked Cisco Unity servers issues 5 38 overview 5 25 port usage 5 26 extension addresses 5 34 5 2 identified subscriber messaging about 5 32 extending to include AMIS subscribers 5 22 prerequisites primary location customizing 5 12 restriction table customizing 5 11 issues in creating 5 17 Networking Guide for Cisco Unity Release 5 x With Microso
402. space on the Exchange server is limited you may want to set a limit to ensure that available space is not exceeded You may want to monitor the outgoing AMIS message traffic by running the AMIS Out Traffic Report before setting limits on the UAmis mailbox For more information see the AMIS Out Traffic Report section in the Reports chapter of the Maintenance Guide for Cisco Unity The Maintenance Guide for Cisco Unity is available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html The UAmis mailbox can be moved and deleted just like any other Exchange mailbox by using standard Microsoft tools Be sure to let anyone who administers Active Directory and Exchange know about the UAmis account so that it is not moved or deleted by mistake To avoid inadvertently moving or deleting the UAmis account consider changing the Exchange display name so that the account is more clearly identified to you or the Exchange administrator as requiring special treatment You can also hide the UAmis account so that it does not appear in the Outlook address book For information on moving the UAmis mailbox see the UAmis Mailbox section in the Cisco Unity Data and Log Files chapter of the Maintenance Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Messages are sent from the UAmis mailbox at one or more of the following times e When
403. sport Event Sink installing 7 13 uninstalling 10 3 upgrading 10 2 UVPIM account creating 7 16 UVPIM mailbox moving 7 61 Voice Connector about 7 40 controlling archived messages 7 14 incoming messages processing 7 41 outgoing messages processing 7 41 setting up 7 10 setup non English language 7 63 VPIM subscribers about 7 44 adding to private lists preventing 7 55 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Index W appearance in Outlook address book 7 54 call transfer settings 7 61 creating 7 22 creating by using Cisco Unity Administrator 7 27 creating by using Cisco Unity Bulk Import wizard 7 24 deleting 7 54 directory updates automatic 7 46 directory update settings customizing 7 28 identified subscriber messaging extending to include VPIM subscribers 7 34 issues in creating 7 22 migrating 7 56 subscriber information populating 7 48 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 iN W index Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Pie i OL 13844 01
404. sten to their messages by phone to reply to a message from a subscriber by calling the subscriber For live reply to work e Subscribers must belong to a class of service in which live reply is enabled Live reply is enabled on the Subscribers gt Class of Service gt Messages page in the Cisco Unity Administrator by checking the Subscribers Can Reply to Messages from Subscribers by Calling Them check box e Transfer numbers must be configured for each Cisco Unity subscriber OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking HZ Procedures for Setting Up Cisco Unity to Use Digital Networking Step 1 Step 2 Step 3 Step 4 Step 5 e Cisco Unity must identify the sender of the message as a subscriber This happens either when the sender logs in to his or her mailbox to send the message or when identified subscriber messaging is enabled and the sender calls the recipient from a recognized subscriber phone number and is forwarded to Cisco Unity To set up identified subscriber messaging see the Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers Optional section on page 2 8 By default live reply is restricted to subscribers on the same Cisco Unity server Do the following procedure to enable live reply via release to phone system transfer between subscribers on different Cisco Unity servers in the same dialing domai
405. sts that include VPIM subscribers Subscribers can send fax messages if this is supported by the remote voice messaging system Note the following exceptions Requests for read receipts and delivery receipts are both returned as delivery receipts E mail messages without a voice attachment cannot be sent to VPIM recipients even though View Mail allows subscribers to address e mail messages to them Instead of being delivered e mail messages that are sent to VPIM recipients are returned to the sender as NDRs When replying to VPIM messages in ViewMail if subscribers want to send text in the reply they must enclose the text in a text file attachment Whether the recipient receives the text attachment depends on the capabilities of the remote voice messaging system Messages that are marked as low importance in ViewMail are treated the same as regular messages Messages that are sent to Cisco Unity distribution lists from subscribers on the remote voice messaging system are not delivered and an NDR is returned to the sender Incoming VPIM messages to Cisco Unity are delivered to subscriber mailboxes only and cannot be delivered to public distribution lists Incoming messages must be addressed to the primary extension of the subscriber messages addressed to an alternate extension will not be delivered Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange za OL 13844 01 _ Chapter 7 VPIM Networking VPIM
406. subscribers do not require additional Exchange client access licenses CALs and they do not consume Cisco Unity subscriber licenses The Cisco Unity subscriber license count does not change when you create Internet subscribers Other than receiving messages and possibly calls Internet subscribers do not have access to other Cisco Unity features and some sections of the Cisco Unity Administrator are disabled for Internet subscribers Internet subscribers e Cannot log on to Cisco Unity by phone to check or send messages e Cannot log on to Cisco Unity by phone or use the Cisco Unity Assistant to adjust personal settings so their recorded names and greetings can only be recorded or changed in the Cisco Unity Administrator e Cannot use Cisco Unity ViewMail for Microsoft Outlook or the Cisco Unity Inbox OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter4 Internet Subscribers HI Internet Subscriber Concepts and Definitions e Cannot own private lists e Cannot set up or receive message notifications e Cannot receive message waiting indications Subscriber Experience with Internet Subscribers Provided that Internet subscribers have extensions are listed in the phone directory and have had voice names and greetings recorded for them e Subscribers can address messages to Internet subscribers by using the phone ViewMail or the Cisco Unity Inbox e Contacts that corr
407. subscribers who are associated with Unity 3 to use the phone to address messages to subscribers in dialing domain A and vice versa you have the following choices e Instruct subscribers to enter one number that consists of the primary location Dial ID of the destination Cisco Unity server and the extension of the recipient e Set up alternate extensions for each subscriber account For each subscriber enter a number for the alternate extension that is the same as the full phone number for the subscriber In this way when subscribers log on to Cisco Unity to send messages the number they enter when addressing messages is the same number that they use when calling e Enable the Include Locations in Searches setting When this setting is enabled subscribers can address a message in two steps they first select a location by spelling the location name or entering a Dial ID and then spell the recipient name When a subscriber addresses a message Cisco Unity searches for a matching extension on the local Cisco Unity server first If a match is found Cisco Unity ends the search and never looks for a matching extension at another location Therefore if a local subscriber and a subscriber on another Cisco Unity server have the same extension Cisco Unity will find only the subscriber on the local Cisco Unity server However when one of the options described above is set up subscribers on the local server will be able to address messages to subscrib
408. t Regedit Step6 Open the Services MMC on the Exchange server on which the Voice Connector is installed On the Windows Start menu click Programs gt Administrative Tools gt Services Step7 Right click Exchange 2000 Voice Connector lt Server name gt and click Restart Step8 Exit the Services MMC Creating the UAmis Account In installations with multiple Cisco Unity servers networked together via Digital Networking ConfigMgr exe the utility that creates the UAmis account needs to be run only on the Cisco Unity server s licensed for AMIS Do one of the following two procedures depending on whether the partner Exchange server is running Exchange 2000 2003 or Exchange 2007 e To Create the UAmis Account When the Partner Exchange Server Is Running Exchange 2000 or Exchange 2003 page 5 9 e To Create the UAmis Account When the Partner Exchange Server Is Running Exchange 2007 page 5 9 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 5 AMIS Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Procedures for Setting Up Cisco Unity to Use AMIS W To Create the UAmis Account When the Partner Exchange Server Is Running Exchange 2000 or Exchange 2003 On the Cisco Unity server browse to the directory in which Cisco Unity is installed the default
409. t Servername gt mailbox for each of the Cisco Unity servers in ADForest has been manually added to the public distribution list using Exchange tools With the additional configuration from Table 8 2 and Table 8 3 a subscriber on ChicagoUnity who has been granted permission to send system broadcast messages to subscribers on multiple servers can address a message from the Cisco Unity Broadcast Message Administrator by using the options shown in Table 8 4 which results in a system broadcast message being transmitted to all subscribers on multiple servers by using VPIM Networking Table 8 4 Using the Cisco Unity Broadcast Administrator to Address Messages to Distribution Lists Cisco Unity Broadcast Administrator Option Selected Extension Entered System Broadcast Message Recipients Send to One or More Locations or to a Public 111 All subscribers on HalifaxCUE Distribution List Send to One or More Locations or to a Public 222 All subscribers in ADForest2 Distribution List Send to One or More Locations or to a Public 333 All subscribers on HalifaxCUE in ADForest2 and in Distribution List ADForest1 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 g eo Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Hs Additional Functionality How Networked System Broadcast Messages Are Processed by Cisco Unity When Cisco Unity is
410. t for an incoming AMIS message Note that the search scope for incoming Bridge and VPIM messages is always global and is not controlled by the addressing settings You can set the scope to the local Cisco Unity server to the dialing domain that the local Cisco Unity server is a member of or to the entire global directory The addressing options also allow you to enable blind addressing searches for a matching delivery location Dial ID You can set the blind addressing scope to those delivery locations created on the local Cisco Unity server to delivery locations within the dialing domain or to the entire directory For additional information about primary location addressing option settings see the Location Addressing Options Page section in the Network Settings chapter of the Interface Reference Guide for the Cisco Unity Administrator available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter9 Primary Location Settings Primary Location Addressing Option Settings Subscriber Addressing Options Depending on how Cisco Unity is set up subscribers can address messages to other subscribers by spelling the recipient name or entering a number If desired you can disable addressing by spelled name for all subscribers on each Cisco Unity server by unchecking the Enable Spelled Name
411. t the AMIS delivery options See the Setting AMIS Delivery Options section on page 5 11 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 E 5s Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS 6 Customize the AMIS Restriction Table as needed See the Customizing the AMIS Restriction Table section on page 5 11 7 Set up the AMIS schedule See the Setting Up the AMIS Schedule section on page 5 12 8 Customize the primary location profile settings See the Customizing the Primary Location section on page 5 12 9 Create a delivery location for each remote voice messaging system See the Creating AMIS Delivery Locations section on page 5 13 10 Optionally create AMIS subscribers See the Creating AMIS Subscribers section on page 5 16 11 Optionally extend identified subscriber messaging to include AMIS subscribers See the Extending Identified Subscriber Messaging to Include AMIS Subscribers section on page 5 22 12 Optionally enable cross server transfers for AMIS subscribers See the Enabling Cross Server Transfer for AMIS Subscribers section on page 5 24 Finish the Setup 13 Set up the other voice messaging system for AMIS The other voice messaging system will require the number to dial into Cisco Unity and the Node ID that was entered on the primary location 14 Test the setup to verify that Cisco Un
412. t the Subscriber Information Dump and Tools Depot OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter11 Migrating from SMTP Networking to VPIM Networking W Task List for Migrating from SMTP Networking to VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 To Modify the CSV File for Use with the Cisco Unity Bulk Import Wizard Open the output CSV file in a text editor or spreadsheet application Modify the column headers in the first row of the CSV file by changing the following headers First Name Last Name Primary Extension RemoteAddress FIRST_NAME LAST_NAME DTMF_ACCESS_ID REMOTE_ADDRESS If all VPIM subscribers will be associated with the same VPIM delivery location skip to Step 4 You do not need to include the DELIVERY_LOCATION column header because you will be prompted to specify a default delivery location when running Cisco Unity Bulk Import wizard Otherwise add the DELTVERY_LOCATION column header to the first row and enter the applicable delivery location Dial ID in each data row If a row does not contain a value for DELIVERY_LOCATION the default delivery location that the Cisco Unity Bulk Import wizard prompts for will be used Change any other column headers as applicable See the Cisco Unity Bulk Import wizard Help for details In the CSV file do a search and replace to change
413. t you can find a subscriber who is associated with another Cisco Unity server in the phone directory and that the directory handler transfers the call to the correct subscriber phone OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking W Digital Networking Concepts and Definitions Step 1 Step 2 Step 1 Step 2 Step 3 Step 4 Step 5 To Verify Identified Subscriber Messaging Between Networked Subscribers Do this test if the Cisco Unity servers have been configured for identified subscriber messaging between networked subscribers Verify that Cisco Unity plays an internal greeting for subscribers who leave messages by doing the following sub steps a From a subscriber phone call a subscriber who is associated with another Cisco Unity server and allow the call to be forwarded to voice mail b Verify that the internal greeting plays c Leave a test message Verify that subscribers are identified when the recipient listens to a message by doing the following sub steps a Log on to the applicable Cisco Unity server as the recipient subscriber and listen to the test message that you recorded in Step 1 b Verify that the subscriber conversation announces who the message is from by playing the recorded voice name of the sending subscriber c After listening to the message verify that the subscriber conversation allows you to reply to the mes
414. taUnity Send to One or More Locations or to a Public 444 All subscribers on NewYorkUnity dial ID 444 Distribution List Send to One or More Locations or to a Public 444 then 544 All subscribers on NewYorkUnity dial ID 444 and Distribution List AtlantaUnity dial ID 544 Example 2 Addressing a System Broadcast Message by Using Public Distribution Lists to Reach VPIM Locations In the next example an administrator configures the following objects on the VPIM bridgehead server in ADForest1 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 8 8 OL 13844 01 Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Additional Functionality W Table 8 2 Cisco Unity VPIM Subscriber Configuration for VPIM Example Name Remote Mailbox Number Description SysBroadcast HalifaxCUE 661 VPIM subscriber at location HalifaxCUE SysBroadcast ADForest2 Any unused remote mailbox number VPIM subscriber at any location in ADForest2 Table 8 3 Cisco Unity Public Distribution List Configuration for VPIM Example Name Extension Description SBM_DLI1 111 Public Distribution List Members e SysBroadcast HalifaxCUE SBM_DL2 222 Public Distribution List Members e SysBroadcast ADForest2 SBM_DL3 333 Public Distribution List Members e SysBroadcast HalifaxCUE e SysBroadcast ADForest2 e USbms_ChicagoUnity e USbms_NewYorkUnity e USbms_AtlantaUnity The USbms_ l
415. tact Cisco TAC OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter5 AMIS Networking HI Procedures for Setting Up Cisco Unity to Use AMIS Step2 If you do not have a current backup of the registry click Registry gt Export Registry File and save the registry settings to a file Step3 Expand the following key HKEY_LOCAL_MACHINE SOFTWARE Active Voice AvIvc Step4 If you want information about the messages to be sent to a user or distribution list instead of being saved to the Archive folder do the following sub steps Otherwise skip to Step 5 a On the Edit menu click New gt String Value b Enter AliasToForwardBadMailsTo as the value name c Double click AliasToForwardBadMailsTo d In the Edit String dialog box enter the SMTP address of the recipient for example unityadministrator company com This must be the SMTP address of a user contact or distribution list object in Exchange An e mail with the failed message and information about the message will be sent to this address e Click OK f Exit Regedit g Skip to Step 6 Step5 If you want messages that are saved in the Archive folder to be automatically deleted do the following sub steps a On the Edit menu click New gt DWORD Value b Enter DeleteArchiveFolderMessages as the value name c Double click DeleteArchiveFolderMessages d In the Edit DWORD dialog box enter 1 e Click OK f Exi
416. te the VPIM delivery locations and the associated VPIM subscribers and underlying contacts 5 Ifthe people migrating from the remote voice messaging system do not already have Active Directory accounts and Exchange mailboxes create them Alternatively you can let the Cisco Unity Bulk Import wizard create the accounts 6 Run the Cisco Unity Bulk Import wizard by using the input file that you prepared in Step 3 Migrating Subscribers One at a Time If you have set up VPIM subscriber accounts for the subscribers on another voice messaging system and if they have existing Exchange mailboxes you can use the Migrate Subscriber Data utility when the time comes to migrate them to Cisco Unity The Migrate Subscriber Data utility creates a Cisco Unity subscriber account by combining the Cisco Unity specific data from an existing VPIM subscriber account such as the voice name with an existing mail user The utility then deletes the VPIM subscriber account and the associated Active Directory contact The Migrate Subscriber Data utility is available in Tools Depot the Tools Depot icon is installed on the Cisco Unity server desktop See the Help file that comes with the utility for more information Private List Considerations for Migrating Subscribers When you migrate VPIM subscribers consider notifying Cisco Unity subscribers of these potential effects on private distribution list membership e When you delete a delivery location blind address
417. ted attendant search scope must be set to search the dialing domain in order for the following features to work e Identified subscriber messaging between Cisco Unity servers in the dialing domain e Cross server transfers from the automated attendant of one Cisco Unity server to another Cisco Unity server in the dialing domain If the system is configured for failover the registry changes must be made on both the primary and secondary Cisco Unity servers OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter2 Digital Networking HZ Procedures for Setting Up Cisco Unity to Use Digital Networking To Set the Automated Attendant Search Scope Step1 On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Step2 In the left pane under Administrative Tools double click Advanced Settings Tool Step3 In the Unity Settings pane click Networking Set Auto Attendant Search Scope Step 4 In the New Value list click 1 and then click Set so that Cisco Unity searches for subscribers within the dialing domain Step5 When prompted click OK You do not need to restart Cisco Unity to enable the change Step6 Click Exit Setting Up Identified Subscriber Messaging Between Networked Cisco Unity Subscribers Optional Enabling identified subscriber messaging ISM between networked Cisco Unity subscribers requires the following The Cisco Unity servers must
418. ted in the Before Creating Internet Subscriber Accounts section on page 4 2 1 Trusted Internet Locations You must first create as least one Trusted Internet Location You can create Trusted Internet delivery locations by using the Cisco Unity Administrator or the Cisco Unity Bulk Import wizard To Create Trusted Internet Delivery Locations by Using the Cisco Unity Administrator In the Cisco Unity Administrator go to the Network gt Delivery Locations gt Profile page Click the Add icon Enter a meaningful name for the location Enter the Dial ID which identifies the location in Cisco Unity and which subscribers use to blind address messages to recipients at this location Select Trusted Internet as the Destination Type for the location Click Add Record a voice name for the location If you are using Secure Messaging indicate whether to have outgoing messages decrypted Click the Save icon If you prefer to create Trusted Internet delivery locations by using the Cisco Unity Bulk Import wizard see the Cisco Unity Bulk Import wizard Help for instructions 2 Voice Connector for Exchange 2000 You must install the Voice Connector for Trusted Internet Locations Caution The Voice Connector for Exchange 2000 can be installed on an Exchange 2000 or an Exchange 2003 server but it cannot be installed on an Exchange 2007 server Do the following two procedures in the order listed The following procedure is
419. tered without a transfer being attempted This is known as the transfer override digit sequence By default the transfer override digit sequence is ignored when the subscriber who is associated with the extension preceding the 2 is homed on another Cisco Unity server in the dialing domain If you want to enable the transfer override digit sequence for subscribers who are homed on other Cisco Unity servers do the following procedure Both the originating and destination Cisco Unity servers must be at version 5 0 1 or later to enable this feature To Enable Transfer Override on Cross Server Transfers On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Networking Allow Transfer Override on Cross Server Transfer Handoff In the New Value list click 1 and then click Set When prompted click OK You do not need to restart the Cisco Unity software or server when you make a change D Note For Cisco Unity failover registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server because registry changes are not replicated Testing Cross Server Transfer We recommend that you test cross server transfer before allowing subscribers to use the feature For failover systems first test that the primary destination servers answer cross server calls Then ma
420. ternal subscribers who are homed on another Cisco Unity server to be done via cross server transfer Note that both the originating and destination Cisco Unity servers must be at Cisco Unity version 5 0 1 or later to enable this feature To Enable Cross Server Transfer for External Subscribers Step1 On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon Step2 In the left pane under Administrative Tools double click Advanced Settings Tool Step3 In the Unity Settings pane click Networking Cross Server Transfer Behavior for External Subscribers Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Eu OL 13844 01 _ Chapter 3 Cross Server Logon Transfers and Live Reply Step 4 Step 5 Cross Server Transfer from the Automated Attendant and Directory Handlers W In the New Value list click 0 and then click Set When prompted click OK You do not need to restart the Cisco Unity software or server when you make a change wy Note For Cisco Unity failover registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server because registry changes are not replicated Optional Enabling Transfer Override on Cross Server Transfer Handoff Step 1 Step 2 Step 3 Step 4 Step 5 When a caller enters an extension in the automated attendant followed by the digits 2 the caller will be routed directly to the greeting for the extension en
421. th Microsoft Exchange Chapter 10 Upgrading and Uninstalling Networking Options W Uninstalling the Cisco Unity Voice Connector wy Note If you previously ran ConfigMgr exe on one or more Cisco Unity server s to create the VPIM directory account in order to enable automatic VPIM subscriber directory updates the CsVPIMConnector service may still be running on the server s and the UVPIM_ lt Server Name gt mailbox will still exist The service and mailbox can be safely left as is after all VPIM data has been removed we do not recommend that you disable the service or remove the mailbox Procedures for Removing VPIM Networking Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 To Output Information About VPIM Subscribers On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane double click Subscriber Information Dump Select VPIM Subscribers Only from the Subscribers to Dump list Indicate the output file name and location and how the data should be formatted Select the data to include in the output file Click Start When the output is complete Subscriber Information Dump displays a message box with the number of errors encountered in the process Click OK to view the error log or Cancel if no errors were encountered Exit Subscriber Information Dump and Tools Depot To Delete VPIM Delivery Locations and VPIM Su
422. th the Exchange administrator for your organization to determine an appropriate domain name to use Domain Name Requirements A The domain name uniquely identifies the messaging system When choosing domain names used by Cisco Unity and the remote voice messaging system keep the following in mind e Cisco Unity and the remote voice messaging system cannot use the same domain name each system must use a unique domain name e The complete domain name used by Cisco Unity cannot be a subset of the domain name used by the remote voice messaging system For example if Cisco Unity is using the domain name cisco com the remote voice messaging system cannot use names like london cisco com paris cisco com or romecisco com However you could use europe cisco com for Cisco Unity and then use the names london cisco com paris cisco com and romecisco com Caution Choosing a domain name that does not meet these requirements will result in message delivery failure Resolving Names with IP Addresses VPIM messages are sent over the Internet or any TCP IP network via SMTP Therefore some mechanism for name resolution is required for the remote voice messaging server and the Exchange or relay servers that handle incoming and outgoing SMTP messages Depending on your network this may or may not be the same Exchange server on which the Voice Connector and the VPIM Transport OL 13844 01 Networking Guide for Cisco Unity Release 5 x
423. that the local Cisco Unity server is a member of or to the entire global directory Note that only subscriber extensions are searched Incoming AMIS messages cannot be delivered to distribution lists Running the Voice Connector Setup Program in Another Language A The Voice Connector installation program does not prompt with a choice of languages for the installation it always installs in English To run the Voice Connector installation program by using one of the localized versions FRA DEU or JPN instead of English do the following To Run the Voice Connector Setup Program in Another Language procedure Caution Step 1 Step 2 Step 3 Step 4 Step 5 Installing the Voice Connector on an Exchange 2007 server is not supported To Run the Voice Connector Setup Program in Another Language From the Cisco Unity installation DVD or CD 1 copy the entire VoiceConnector Ex2000 to your hard disk In this local directory browse to the LocalizedFiles ENU directory Rename the CiscoUnity_VoiceConnector dll and SetupRes dll files For example rename the files CiscoUnity_VoiceConnector_ENU dll and SetupRes_ENU dll Copy the files CiscoUnity_VoiceConnector dll and SetupRes dll from the LocalizedFiles lt XXX gt directory where lt XXX gt is your language of choice to the Localized ENU directory Run Install exe from the VoiceConnector Ex2000 directory on your hard disk The installation program should be presented in
424. the message only by using number mode so they must know the delivery location Dial ID and the mailbox number for the recipient e Blind addresses cannot be added to public distribution lists e When subscribers use the phone to listen to messages from someone at the VPIM location the conversation also known as the telephone user interface or TUI cannot identify the sender OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange ia Chapter7 VPIM Networking VPIM Concepts and Definitions e When subscribers use ViewMail for Outlook or the Cisco Unity Inbox to listen to messages from someone at the VPIM location the From address is in the format VPIM lt Delivery Location Dial ID gt _ lt Remote Mailbox Number gt Note that the sender can be identified only if the remote system included the recorded voice name of the sender in the message Subscribers can use the Cisco Unity conversation to add and delete blind addresses in their private distribution lists In contrast subscribers cannot use the Cisco Unity Assistant to add blind addresses to their private lists though they can use it to view list members and to delete any blind addresses that were added by phone The Cisco Unity Administrator also does not allow you to add blind addresses to private lists but you can use it to view and delete list members Note that when you delete a delivery location blind addressees at that location are also
425. the data Copy the CSV file to the Cisco Unity server or to a directory that you can browse to from the server Open the CSV file in a spreadsheet application or another application with which you can edit and reorganize the data Do the following e Confirm that the data is separated by commas and that no tabs spaces or semicolons separate the data in the file e If any data includes a space quotes or commas contain it within quotes Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Poe W OL 13844 01 Chapter 4 Internet Subscribers Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 1 Step 2 Creating Internet Subscriber Accounts W Rearrange the data so that the columns are in the same order as the column headers that you will add in Step 5 The order of the column headers does not matter though it is a good practice to set up your CSV file as indicated here For example the columns of data in this sample are sorted so that the last name of the user is followed by the first name and then by the remote address Abade Alex aabade cisco com Bader Kelly kbader cisco com Campbell Terry tcampbell cisco com Cho Li lcho cisco com S Note The example in this procedure illustrates how to set up a CSV file so that the Cisco Unity Bulk Import wizard creates Internet subscriber accounts and new Active Directory contacts at the same time If you choose to create new Inte
426. the existing delivery location and therefore it cannot be modified by the Cisco Unity Bulk Import wizard Creating AMIS Subscribers You may prefer to begin by creating only a few AMIS subscribers for testing purposes until you verify that Cisco Unity and the remote system can successfully exchange messages After you have confirmed that messaging between Cisco Unity and the remote system is working correctly you can finish creating the AMIS subscribers Note that the AMIS subscribers must be created on the same Cisco Unity server as the AMIS delivery locations You can create AMIS subscriber accounts by using the Cisco Unity Bulk Import wizard or the Cisco Unity Administrator See the following sections e Before Creating AMIS Subscriber Accounts page 5 17 e Using the Cisco Unity Bulk Import Wizard to Create Multiple AMIS Subscriber Accounts page 5 18 e Using the Cisco Unity Administrator to Create AMIS Subscriber Accounts page 5 21 e After Creating AMIS Subscriber Accounts page 5 22 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Ea OL 13844 01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS W Before Creating AMIS Subscriber Accounts Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 This section lists in order the issues that you must consider before creating AMIS subscriber accounts AMIS subscribers can be created only on a Cisco Unity B
427. the least amount of work to set up However subscribers will encounter some limitations when blind addressing messages to users on the other voice messaging system Subscribers can address the message only by using number mode so they must know the delivery location Dial ID and the mailbox number for the recipient Additionally Cisco Unity cannot verify that the number entered is correct so subscribers may inadvertently address a message to the wrong person or to a non existent mailbox Subscribers can use the Cisco Unity conversation to add and delete blind addresses in their private distribution lists In contrast subscribers cannot use the Cisco Unity Assistant to add blind addresses to their private lists though they can use it to view list members and to delete any blind addresses that were added by phone The Cisco Unity Administrator also does not allow you to add blind addresses to private lists but you can use it to view and delete list members Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 530 i OL 13844 01 Chapter 5 AMIS Networking AMIS Concepts and Definitions Hi Note that when you delete a delivery location blind addressees at that location are also removed from all private lists Consider notifying subscribers of these potential changes to their private lists In organizations with multiple Cisco Unity servers networked together when subscribers use blind addressing to address messages
428. ting the Directory Handler Search Scope section on page 2 7 and the Setting the Automated Attendant Search Scope section on page 2 7 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 72 E OL 13844 01 Chapter 7 VPIM Networking Setting Up Cisco Unity to Use VPIM Networking Hi Task List Setting Up Cisco Unity to Use VPIM Networking Use the task list that follows to set up VPIM Networking in Cisco Unity The cross references take you to detailed procedures for the setup If you are setting up VPIM Networking for messaging between Cisco Unity servers in different directories do these tasks in both Cisco Unity locations 1 Make decisions about your numbering plan and gather information needed to configure VPIM Networking See the Making Design Decisions and Gathering Needed Information section on page 7 4 2 Determine the domain name that will be used for messaging between the remote voice messaging system and Cisco Unity See the Determining the Domain Name section on page 7 5 3 As applicable configure DNS or HOSTS files See the Resolving Names with IP Addresses section on page 7 5 4 Verify network and SMTP connectivity with the remote voice messaging system See the Verifying Connectivity with the Remote Voice Messaging System section on page 7 6 5 Extend the Active Directory schema to enable VPIM Networking See the Extending the Active Directory Schema
429. tion page If your organization has more than one Cisco Unity server networked together the domain name is from the primary location of the Cisco Unity server with which the sending subscriber is associated e Checks the delivery location for the audio format conversion setting for outbound messages to determine whether voice attachments should be converted to G 726 or remain in the format in which they were recorded e Checks the delivery location to determine whether messages should be decrypted e Attaches the recorded voice name and or vCard if specified on the corresponding VPIM delivery location page The newly formatted message is put in the SMTP pickup directory of the Windows server for delivery to the VPIM compliant voice messaging system How the Voice Connector Processes Incoming VPIM Messages When the Transport Event Sink installation program is run a transport event sink is registered with the Windows SMTP server A transport event sink is code that is activated through a defined trigger such as the receipt of a new message The VPIM Transport Event Sink monitors all incoming messages Messages that have the content type Multipart Voice Message and are addressed to the SMTP domain specified during the transport event sink installation are readdressed to the Voice Connector by the VPIM Transport Event Sink When the Voice Connector receives the message it first verifies that the message is from a domain specified in a VPI
430. to configure Cisco Unity to use it when automatically creating VPIM subscribers 1 Identify the Active Directory location in which the auto created contacts will be created This can be an object of the class Container or Organizational Unit OU To create a new container use a tool such as ADSI Edit Or to create a new OU see the To Create a New Organizational Unit procedure on page 7 32 2 Set applicable permissions for the Cisco Unity service account on the Active Directory container or OU that you selected in Task 1 To set up permissions by using the Permissions wizard see the To Set Permissions on the AD Location by Using the Permissions Wizard procedure on page 7 32 Or to manually set the specific permissions required on the container see the To Set Permissions on the AD Location by Using Active Directory Users and Computers procedure on page 7 32 OL 13844 01 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange Chapter7 VPIM Networking HZ Procedures for Setting Up Cisco Unity to Use VPIM Networking Step 1 Step 2 Step 3 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 3 Obtain the distinguished name of the container or OU See the To Obtain the Distinguished Name of the Container or Organizational Unit procedure on page 7 33 4 Use the Advanced Settings tool to change the container in which auto created VPI
431. to someone at an AMIS location the AMIS transmission originates from the Cisco Unity server on which the AMIS delivery location was created See the Considerations for Networked Cisco Unity Servers section on page 5 38 for more information AMIS Subscribers AMIS subscribers are a representation in Cisco Unity of the subscribers on the remote messaging system AMIS subscribers are created in Cisco Unity to enable Cisco Unity subscribers to find them in the directory and to send messages to them as they would with any other subscriber Voice messages that are addressed to AMIS subscribers are sent to the voice messaging system that they use AMIS subscribers do not require additional Exchange client access licenses CALs and they do not consume Cisco Unity subscriber licenses The Cisco Unity subscriber license count does not change when you create AMIS subscribers To set up AMIS subscribers you first create an AMIS delivery location that corresponds to each remote voice messaging system with which Cisco Unity communicates After creating the delivery location s you create an AMIS subscriber account for each remote user When creating each AMIS subscriber account you specify the user mailbox number on the other voice messaging system and select the AMIS delivery location with which the AMIS subscriber is associated Cisco Unity uses the Delivery Phone Number and AMIS Node ID from the associated delivery location when delivering messages t
432. tored externally to the Cisco Unity voice message store When creating an external subscriber you specify a delivery location that the external subscriber is associated with so that Cisco Unity has the information it needs to send messages to them Voice Connector A The Cisco Unity Voice Connector for Exchange is a Cisco Unity networking component that enables messaging between Cisco Unity servers and other voice messaging systems The Voice Connector for Exchange 2000 can be used when your network consists only of Exchange 2000 or Exchange 2003 servers or a mixture of Exchange 2000 Exchange 2003 and Exchange 2007 servers Caution The Voice Connector for Exchange 2000 can be installed on an Exchange 2000 server or an Exchange 2003 server but it cannot be installed on an Exchange 2007 server The Voice Connector performs the following functions e AMIS Networking The Voice Connector routes voice messages to the applicable UAmis_ lt Servername gt mailbox for outgoing analog delivery Incoming AMIS voice messages received by the Cisco Unity AMIS bridgehead are routed to the Voice Connector for processing e Bridge Networking The Voice Connector performs the message conversion and address translation that allows Cisco Unity to exchange messages with the Bridge server e VPIM Networking The Voice Connector performs the message conversion and address translation that allows Cisco Unity to exchange messages with other Cisco Un
433. tory and that are integrated with the same phone system or phone system network This includes Cisco Unity servers that are configured for dual integrations A dialing domain is a grouping scheme that allows Cisco Unity to handle call transfers from one Cisco Unity server to another Within the dialing domain subscriber extensions in Cisco Unity must be unique just as the phone extensions in the phone system must be unique Typically a subscriber extension and phone extension are the same number With a networked phone system subscribers dial a phone extension without having to dial a trunk access code or prefix when calling someone who is at another location on the phone network In the same way when grouped in a dialing domain subscribers who are associated with one Cisco Unity server enter a subscriber extension when sending messages to subscribers who are associated with another Cisco Unity server To be in a dialing domain all of the Cisco Unity servers must access the same directory a dialing domain cannot span directories Dialing domains are not related to Exchange routing groups or Active Directory sites To group the Cisco Unity servers in a dialing domain you enter information on the primary location page of each Cisco Unity server as described in the Customizing the Primary Location section on page 2 6 The following sections describe the functionality that can be provided when the Cisco Unity servers are in the same dialin
434. treatment Note also that when it is created the UVPIM account is hidden from the Outlook address book Customizing the Primary Location Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 If your installation consists of multiple Cisco Unity servers networked via Digital Networking you may have already customized the primary location In this case verify that the SMTP Domain Name has been entered on the primary locations of all Cisco Unity servers networked via Digital Networking Otherwise VPIM Networking will not work for the subscribers on the other Cisco Unity servers For detailed information about the settings see the Primary Location Profile Settings section on page 9 1 To Customize the Primary Location In the Cisco Unity Administrator go to the Network gt Primary Location gt Profile page Enter a meaningful name for the location Enter a Dial ID The Dial ID identifies this location to Cisco Unity Record a voice name for the location For the Dialing Domain name e If your installation consists of only one Cisco Unity server and if you plan to enable identified subscriber messaging to include VPIM subscribers enter a dialing domain name e If your installation consists of multiple Cisco Unity servers networked via Digital Networking and if this server is integrated with the same phone system as other networked Cisco Unity servers you may have already added this server to a dialing domain If not ent
435. tworking enter the SMTP Domain Name Step7 Click Save For additional information about primary location settings see the Primary Locations Profile Page section in the Network Settings chapter of the Interface Reference Guide for the Cisco Unity Administrator available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Setting the Addressing Directory Handler and Automated Attendant Search Scopes Do the procedures in the following sections to set up the search scopes e Setting the Addressing Search Scope page 2 6 e Setting the Directory Handler Search Scope page 2 7 e Setting the Automated Attendant Search Scope page 2 7 Setting the Addressing Search Scope For detailed information about the addressing search options see the Primary Location Addressing Option Settings section on page 9 3 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange P26 W OL 13844 01 Chapter 2 Digital Networking Step 1 Step 2 Step 3 Procedures for Setting Up Cisco Unity to Use Digital Networking i To Set the Addressing Search Scope In the Cisco Unity Administrator go to the Network gt Primary Location gt Addressing Options page and set the addressing options as follows e To allow subscribers that are created on the local Cisco Unity server to address messages to subscribers on other Cisco Unity servers that access the same directory select Dia
436. ty Display Name ParisUnity Domain Name paris cisco com Domain Name ny cisco com Remote Phone Prefix 333 Unity Phone Prefix 333 VPIM Subscribers Correspond to Remote Cisco Unity Subscribers If you do not want to use blind addressing you can create VPIM subscriber accounts on the local server that correspond to subscribers on the remote Cisco Unity server On the remote Cisco Unity server VPIM subscriber accounts can be created that correspond to the Cisco Unity subscribers on your local server Figure 8 2 illustrates the relationship of VPIM subscribers to remote Cisco Unity subscribers By creating VPIM subscribers you manually duplicate the subscriber directory of the remote Cisco Unity server on the local server and vice versa Such a setup provides the benefits listed in the Subscriber Experience with VPIM Subscribers section on page 7 45 In addition to manually creating VPIM subscribers you can configure Cisco Unity to automatically update the VPIM subscriber directory based on information contained in VPIM messages that are received from the remote Cisco Unity server You configure the settings for automatic directory updates on the delivery location that corresponds to the remote Cisco Unity server If the remote Cisco Unity server is configured to include the vCard of the sender in outgoing messages you can specify that the vCard be used as the source of information for the directory update Otherwise t
437. ty server must be made manually on the other Cisco Unity server because registry changes are not replicated To Change the Minimum Length of a Location Dial ID On the Cisco Unity server desktop double click the Cisco Unity Tools Depot icon In the left pane under Administrative Tools double click Advanced Settings Tool In the Unity Settings pane click Administration Set the Minimum Extension Length for Locations In the New Value box enter the number and click Set When prompted click OK You do not need to restart the Cisco Unity server to enable the registry change Click Exit For additional information about primary location settings see the Primary Locations Profile Page section in the Network Settings chapter of the Interface Reference Guide for the Cisco Unity Administrator available at http www cisco com en US products sw voicesw ps2237 prod_maintenance_guides_list html Primary Location Addressing Option Settings The primary location addressing options allow you to control the scope of the search that Cisco Unity performs when searching for a matching extension in the following cases e When a subscriber addresses a message by using the phone e When subscribers add members to private lists by using the phone or the Cisco Unity Assistant e When an administrator adds members to public or private distribution lists by using the Cisco Unity Administrator e When Cisco Unity looks up the recipien
438. ty will not limit the number of days that encrypted messages will be available d Click Next e On the Ready to Install Software screen click Install When the setup is complete click Finish to exit Setup and restart the server Enable virus scanning and the Cisco Security Agent services if applicable In order to view Voice Connector properties in Exchange System Manager Microsoft Windows Script Host version 5 6 or later must be installed on the Exchange server Continue with the following To Determine if the Microsoft Windows Script Host Should Be Updated procedure Also note that if the Exchange server uses an earlier version of Windows Script Host the Voice Connector will function properly but you will not be able to view Voice Connector properties in the Exchange System Manager To Determine if the Microsoft Windows Script Host Should Be Updated On the Exchange server on which the Voice Connector has been installed browse to Winnt System32 Right click the file Wshom ocx and click Properties Click the Version tab In the Item Name list click Product Version to view the version in the Value box If the version is earlier than 5 6 update Windows Script Host so the Voice Connector properties can be displayed in Exchange System Manager Go to the downloads page of the Microsoft website and do a keyword search for Windows Script Host Follow the installation instructions To Verify the Voice Connector for Exchange 200
439. ubscriber Directory Update Settings 7 28 Extending Identified Subscriber Messaging to Include VPIM Subscribers 7 34 Gathering Information About Cisco Unity to Configure Another Voice Messaging System for VPIM 7 36 VPIM Concepts and Definitions 7 36 Introduction to VPIM 7 37 VPIM Networking and Locations 7 40 VPIM Networking and the Voice Connector 7 40 Message Addressing Options 7 42 VPIM Networking and Blind Addressing 7 43 VPIM Subscribers 7 44 Automatic VPIM Subscriber Directory Updates 7 46 Identified Subscriber Messaging 7 52 Live Reply to VPIM Subscribers 7 53 Deleting VPIM Subscribers 7 54 Extension Addresses 7 54 Determining How VPIM Subscribers Appear in the Outlook Address Book 7 54 Preventing Subscribers From Adding Individual Subscribers to Private Lists in the Cisco Unity Assistant 7 55 Migrating Subscribers from Another Voice Messaging System to Cisco Unity 7 56 Considerations for Digitally Networked Cisco Unity Servers 7 57 Phone Prefixes 7 58 Audio Format Considerations 7 58 Maintenance 7 59 Changing the IP Address of a Microsoft Exchange Server 7 60 Moving the UVPIM Mailbox 7 61 Notable Behavior 7 61 Call Transfer Settings and VPIM Subscribers 7 61 Inbound Messages Are Delivered Only to Primary Extensions 7 62 Inbound Search Scope 7 62 Running the Voice Connector Setup Program in Another Language 7 63 CHAPTER 8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems 8 1 Messaging Between Cisco U
440. uides_list html Troubleshooting For information on troubleshooting problems with AMIS messages see the following sections in the Troubleshooting Guide for Cisco Unity at http www cisco com en US products sw voicesw ps2237 prod_troubleshooting_guides_list html e Inthe Logs and Traces chapter AMIS Diagnostic Traces Cisco Unity Voice Connector Logs e In the Networking chapter Troubleshooting Problems with Outbound AMIS Messages Troubleshooting Problems with Inbound AMIS Messages For detailed information about the touchtones that are transmitted during an AMIS call see the AMIS Analog Networking Definitions white paper at http www cisco com en US products sw voicesw ps2237 prod_white_papers_list html You can use the Port Status Monitor available in the Switch Integration Tools section of Tools Depot to observe call progress and the Port Usage Analyzer available in the Reporting Tools section of Tools Depot to monitor port usage Notable Behavior This section describes notable behavior of AMIS Networking See the following sections for more information e Inbound Messages Are Delivered Only to Primary Extensions page 5 42 e Inbound Search Scope page 5 42 e Running the Voice Connector Setup Program in Another Language page 5 42 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 a a Chapter5 AMIS Networking Hi Notable Behavior
441. uires the following e The server must be configured with a dialing domain name as described in the Customizing the Primary Location section on page 5 12 e The applicable permissions must be set as described in the Setting Permissions on Active Directory Containers That Are Used for Importing Subscribers section on page 5 23 e Identified subscriber messaging must be enabled as described in the Enabling Identified Subscriber Messaging section on page 5 24 e Identified subscriber messaging must be extended for AMIS subscribers as described in the Extending Identified Subscriber Messaging section on page 5 24 Setting Permissions on Active Directory Containers That Are Used for Importing Subscribers If you will be importing contacts from two or more containers for all of the Cisco Unity servers combined the Cisco Unity message store services account on each Cisco Unity server must be granted SendAs permission on every container from which contacts will be imported on every Cisco Unity server in the forest Otherwise identified subscriber messaging may not work between Cisco Unity servers For example if CiscoUnityServer will import contacts from Container and Container2 and if CiscoUnityServer2 will import contacts from Container3 and Container4 Cisco Unity message store services account on each Cisco Unity server must have SendAs permission for all four containers To Set the Applicable Permissions Step1 O
442. ut the conversion settings e Consider the network bandwidth between the local and remote Cisco Unity servers and the volume of message traffic e Determine which codecs are installed or will need to be installed on subscriber workstations and Cisco Unity servers in the local and remote sites The following examples show a few of the combinations of the Audio Format Conversion Settings to give you an idea of the options Example 1 Both Cisco Unity Servers Use G 729a for Recording and Storage As shown in Figure 8 3 both the local and remote Cisco Unity servers record messages by using the G 729a codec At 8 Kbps the G 729a codec is recommended for use when network bandwidth is an issue Because of theses considerations no audio format conversions are needed when messages are transmitted between the servers Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 EN Chapter8 Using VPIM for Networking with Cisco Unity Express or Other Cisco Unity Systems Hs Messaging Between Cisco Unity Servers in Different Directories Figure 8 3 No Audio Format Conversions iy Le 2 a G729a om G 729a NewYorkUnity ParisUnity VPIM Delivery Location VPIM Delivery Location Dial ID 333 Dial ID 444 Domain Name paris cisco com Domain Name ny cisco com Audio Format Conversion Audio Format Conversion Do Not Convert Outbound Messages Do Not Convert Outbound Messages Do Not Convert Incoming Message
443. vertently sending e mail messages to VPIM subscribers you can prevent the associated contact from appearing in the Outlook address book Alternatively you can change how the display name for the contact appears in the Outlook address book so that subscribers can distinguish the contact from a user account In this way you can reduce the number of e mail messages inadvertently sent to contacts and simplify addressing for those who send voice messages to VPIM subscribers at the same time Either before or after you create VPIM subscriber accounts you can prevent the associated contact from appearing in the Outlook address book by hiding the contacts from Exchange address lists When you do so Exchange will still deliver e mail messages addressed to an existing user account if one exists Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange 754 OL 13844 01 _ Chapter 7 VPIM Networking VPIM Concepts and Definitions Hi and to the contact However the number of e mail messages that are sent to the contact may be reduced because subscribers cannot inadvertently pick the contact from the Outlook address book when addressing messages to them To prevent subscribers from appearing in Outlook address books you can use the Cisco Unity Administrator the Cisco Unity Bulk Import wizard Bulk Edit or Active Directory Users and Computers e Todo so in the Cisco Unity Administrator uncheck the Show Subscriber In E Mail Se
444. will participate in the license pool To place a Cisco Unity server in the pool obtain a license file with license pooling enabled and then install the license file on the Cisco Unity server If a license file on a Cisco Unity server does not have the license pooling feature enabled the server does not participate in the pool and compliance for licenses on that server is measured on a per machine basis You obtain the license file by completing registration information on Cisco com Shortly after registration Cisco e mails the license file The e mail from Cisco contains instructions on how to save and store the files Note Step 1 Step 2 If the system is using failover you install the license files only on the primary server The following information is required during registration e The MAC address physical address for the network interface card NIC in the Cisco Unity computer e The product authorization key PAK that appears on the sticker located on the front of the sleeve for Cisco Unity DVD 1 or CD 1 Do the following procedures in the order listed To Get the MAC Address of the Cisco Unity Computer On the Cisco Unity server do one of the following e Ifthe server contains a dual NIC that has been configured for fault tolerance run the NIC configuration utility provided by the manufacturer and write down the MAC address excluding hyphens that is shared by the two NICs Then skip the rest of this proce
445. x Administrative messages from the Voice Connector to create modify or delete VPIM subscribers are placed in a special Exchange mailbox that has the display name UVPIM_ lt Servername gt The CsVPIMConnector service that runs on the Cisco Unity VPIM bridgehead server monitors the UVPIM mailbox When it receives a message it parses the data and sends a request to the Cisco Unity database component to make the necessary change creation modification or deletion to the VPIM subscriber account vCard A standard format for an electronic business card that includes fields for the phone number text name and e mail address of the message sender Cisco Unity allows you to specify whether the voice name and vCard of the sender will be sent with outgoing messages to a VPIM compliant voice mail system If a vCard is attached to an incoming message from a VPIM system the recipient can look at the vCard data in Cisco Unity ViewMail for Microsoft Outlook Cisco Unity can also be configured to update the directory with information from the header or vCard data from incoming VPIM messages Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange oL 13844 01 E cL7 WE Glossary Voice Connector Formerly known as Internet Voice Connector IVC or Voice Gateway The Cisco Unity Voice Connector for Exchange is a Cisco Unity networking component that enables messaging between Cisco Unity servers that access separate direct
446. xes that appear as the wizard proceeds click Help When prompted to choose the type of subscriber that you want to create click AMIS Click Next and proceed through the wizard If the wizard reports any errors you can e Click OK to continue with the import and fix the errors later e Fix the errors See the Correcting CSV Import Errors section on page 5 21 for details When the subscriber accounts are created click Finish If you had import errors but in Step 5 you chose to correct them later see the Correcting CSV Import Errors section on page 5 21 If you had no import errors or if all errors have now been corrected see the After Creating AMIS Subscriber Accounts section on page 5 22 Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange OL 13844 01 Chapter 5 AMIS Networking Procedures for Setting Up Cisco Unity to Use AMIS W Correcting CSV Import Errors Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 The error log file contains data that the Cisco Unity Bulk Import wizard could not import The wizard reports the first error it detects in a row in a CSV file When you have corrected that error the wizard may detect additional errors in the same row when the data is imported again Thus you may need to repeat the correction process running the Cisco Unity Bulk Import wizard and correcting an error several times to find and correct all errors The
447. y and secondary servers To Verify That Call Routing Rules Are Set to Route Calls to the Opening Greeting In the Cisco Unity Administrator go to the Call Routing gt Direct Calls page Verify that calls to the pilot number for the server are routed to the Opening Greeting The Default Call Handler routing rule which cannot be deleted or modified sends calls to the Opening Greeting Therefore if you have not added any routing rules the server is already set to correctly process cross server calls Enabling Cross Server Live Reply and Entering the Pilot Numbers of Destination Cisco Unity Servers Step 1 Step 2 Step 3 Step 4 Step 5 Do the following procedure on each Cisco Unity server in the dialing domain If the system is using failover do the following procedure on both the primary and secondary server because most of the settings on the Network gt Dialing Domain Options page are stored in the registry Registry settings are not replicated to the secondary server To Enable Cross Server Live Reply and to Enter the Pilot Numbers of Destination Cisco Unity Servers In the Cisco Unity Administrator go to the Network gt Dialing Domain Options page In the Cross Server Live Reply section check the Subscribers Can Call Back a Cisco Unity Subscriber on a Different Cisco Unity Server check box In the Pilot Numbers for Cross Server Logon Transfer and Live Reply section enter the pilot number in the Dial String field for
448. ypically matches the Domain Name configured for the primary location on Cisco Unity For convenience you may wish to also match the Dial ID and Display Name for each delivery location in the same way If prefixes are needed to accommodate numbering plans and subscriber dialing habits enter applicable prefixes on the local and or remote delivery locations VPIM Subscribers Correspond to Cisco Unity Express Subscribers If you do not want to use blind addressing you can create VPIM subscriber accounts on the local server that correspond to subscribers on remote Cisco Unity Express servers In addition to manually creating VPIM subscribers you can configure Cisco Unity to automatically update the VPIM subscriber directory based on information contained in VPIM messages that are received from Cisco Unity Express servers On the Cisco Unity server you configure the settings for automatic directory updates on the delivery location that corresponds to each Cisco Unity Express server If the Cisco Unity Express system is configured to include the vCard of the sender in outgoing messages you can specify that the vCard be used as the source of information for the directory update Otherwise the message headers can be used instead By default no automatic directory updates will occur For further information about enabling automatic updates and configuring these settings for Cisco Unity see the Customizing VPIM Subscriber Directory Update Settings secti
449. ystem Event Messages list if you upgraded from a version of Cisco Unity earlier than 4 0 4 as the list is not removed during the upgrade process Each Cisco Unity server in your organization has a distinct version of each of these lists When you view these lists in the Cisco Unity Administrator the Cisco Unity server name is appended to the list name By default the predefined All Subscribers public distribution list on each Cisco Unity server has the same recorded voice name all subscribers and extension When setting up Digital Networking you should modify the recorded voice name and extension of each All Subscribers list if you do not subscribers will hear a confusing list of choices when they address messages to an All Subscribers distribution list and errors will be logged to the Windows Event Viewer on the Cisco Unity server because of the non unique extensions Tip Distribution lists can be nested that is a distribution list can contain other lists If desired you can create one master All Subscribers distribution list that contains the All Subscribers list of each Cisco Unity server Networking Guide for Cisco Unity Release 5 x With Microsoft Exchange a OL 13844 01 Chapter 2 Digital Networking Digital Networking Concepts and Definitions Hi By default each Unaddressed Messages and System Event Messages distribution list has the same recorded voice name but they are not assigned an extension be

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